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20260415_JAST_Laporan Informasi dan Fakta Material_32070782_lamp1.pdf
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JAST Dukung Peluncuran Layanan WhatsApp Pandawa BPJS Kesehatan
JAKARTA, 15 April 2026 – PT Jasnita Telekomindo
Tbk (“JAST”), mendukung launching WhatsApp
Pandawa BPJS Kesehatan. Memasuki Q2 tahun
2026, JAST ditunjuk dan ditetapkan sebagai penyedia
layanan platform ini selama 2 (dua) tahun, mencakup
penyediaan infrastruktur komunikasi, memastikan
aksesibilitas yang tinggi bagi seluruh lapisan
masyarakat.
Adapun seremonial peluncuran layanan ini dihadiri
oleh Menteri Komunikasi dan Digital Republik
Indonesia, Meutya Hafid, jajaran direksi BPJS
Kesehatan, serta manajemen JAST, Direktur Utama
Yentoro dan Direktur Komersial Sri Akhadah.
Inovasi Layanan Publik Berbasis Digital
Layanan WhatsApp Pandawa, yang dapat diakses melalui nomor resmi 0811 8 165 165, hadir sebagai kanal
komunikasi responsif yang memungkinkan masyarakat mengurus administrasi BPJS Kesehatan secara efektif tanpa
perlu melakukan tatap muka. Performa layanan ini sejak awal peluncuran menunjukkan hasil yang signifikan, dengan
rincian capaian sebagai berikut:
• Total Tiket Terlayani: melampaui 16.000 tiket layanan.
• Efisiensi Operasional: Pengurangan waktu tunggu administrasi secara substansial.
• Aksesibilitas: Jangkauan layanan mencakup seluruh wilayah Indonesia secara real-time.
Komitmen Perseroan
Perseroan menyatakan bahwa kolaborasi ini merupakan manifestasi Perseroan untuk menjadi tulang punggung
digitalisasi layanan publik di Indonesia. Kesuksesan layanan WhatsApp Pandawa adalah bukti nyata bahwa integrasi
teknologi komunikasi yang tepat dapat meningkatkan kualitas dan transparansi layanan publik secara signifikan.
Keunggulan Layanan WhatsApp Pandawa
Fitur Utama Deskripsi
Administrasi Tanpa Tatap
Pendaftaran dan perubahan data peserta secara daring.
Muka
Keamanan Data Enkripsi terintegrasi untuk menjamin kerahasiaan informasi peserta.
Sistem otomasi yang didukung infrastruktur komunikasi Jasnita untuk
Respon Cepat
meminimalisir downtime.
Melalui kerja sama ini, JAST kembali mempertegas posisinya sebagai mitra teknologi tepercaya bagi instansi
pemerintah dan lembaga negara dalam menciptakan ekosistem digital yang berorientasi pada kemudahan
masyarakat.
Tentang PT Jasnita Telekomindo Tbk:
PT Jasnita Telekomindo Tbk adalah perusahaan penyedia layanan komunikasi terintegrasi yang berfokus pada solusi
AI, smart city, cloud communication, dan contact center. Perseroan terus berinovasi dalam menghadirkan teknologi
masa depan guna mendukung efisiensi bisnis dan pelayanan publik di Indonesia.
PT Jasnita Telekomindo Tbk.
Direksi
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JAST Supports the Launch of BPJS Kesehatan’s WhatsApp Pandawa Service
JAKARTA, April 15, 2026 – PT Jasnita Telekomindo Tbk (“JAST”) supports the launch of the BPJS Kesehatan
WhatsApp Pandawa service. Entering the second quarter (Q2) of 2026, JAST has been appointed and designated as the
service provider for this platform for 2 (two) years, covering the provision of communication infrastructure and
ensuring high accessibility for all segments of society.
The ceremonial launch of this service was attended by the Minister of Communication and Digital Affairs of the
Republic of Indonesia, Meutya Hafid, the Board of Directors of BPJS Kesehatan, as well as JAST’s management,
including President Director Yentoro and Commercial Director Sri Akhadah.
Digital-Based Public Service Innovation
The WhatsApp Pandawa service, accessible through the official number 0811 8 165 165, serves as a responsive
communication channel that enables the public to manage BPJS Kesehatan administrative matters efficiently without
the need for face-to-face interaction.
Since its initial launch, the service has demonstrated significant performance, with the following key achievements:
• Total Tickets Handled: exceeding 16,000 service tickets
• Operational Efficiency: substantial reduction in administrative waiting time
• Accessibility: real-time service coverage across all regions of Indonesia
Company Commitment
The Company stated that this collaboration manifests JAST's vision to serve as the backbone of public service
digitalization in Indonesia. The success of the WhatsApp Pandawa service is tangible proof that the right integration of
communication technology can significantly enhance the quality and transparency of public services.
Key Features of WhatsApp Pandawa
Key Feature Description
Contactless
Online registration and modification of participant data.
Administration
Data Security Integrated encryption to ensure the confidentiality of participant information.
An automated system supported by Jasnita’s communication infrastructure to minimize
Rapid Response
downtime.
Through this partnership, JAST reaffirms its position as a trusted technology partner for government agencies and
state institutions in creating a digital ecosystem oriented toward public convenience.
About PT Jasnita Telekomindo Tbk:
PT Jasnita Telekomindo Tbk is an integrated communication service provider focusing on smart city solutions, cloud
communication, and contact centers. The Company continues to innovate by delivering future-ready technologies to
support business efficiency and public services in Indonesia.
PT Jasnita Telekomindo Tbk.
The Board of Directors
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Menteri Komunikasi dan Digital Republik Indonesia
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Minister of Communication and Digital Affairs
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