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20240102_JAST_Laporan Informasi dan Fakta Material_31563653_lamp1.pdf
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Press Release
Awal Tahun 2024, PT Jasnita Telekomindo Tbk. Dipercaya Mengelola
Call Center 137 Ombudsman RI (ORI)
Jakarta, 2 Januari 2024
Mengawali tahun 2024, PT Jasnita Telekomindo, Tbk diberi kepercayaan oleh Ombudsman Republik
Indonesia (ORI) untuk mengelola layanan Call Center 137. ORI merupakan Lembaga Negara yang
mempunyai kewenangan mengawasi Penyelenggaraan Pelayanan Publik baik yang diselenggarakan oleh
penyelenggara Negara dan pemerintahan termasuk yang diselenggarakan oleh Badan Usaha Miliki Negara,
Badan Usaha Milik Daerah, dan Badan Hukum milik Negara serta Badan Swasta atau perseorangan yang
diberi tugas menyelenggarakan pelayanan publik tertentu yang sebagian atau seluruh dananya bersumber
dari anggaran pendapatan dan belanja Negara dan/atau anggaran pendapatan dan belanja daerah (Pasal 1
Undang-Undang Republik Indonesia Nomor 37 Tahun 2008 Tentang Ombudsman Republik Indonesia.
Call Center 137 diperuntukan bagi masyarakat yang ingin melakukan pengaduan terkait pelayanan publik,
dan tidak dipungut biaya apapun. Layanan 137 digunakan sebagai media untuk mempermudah
komunikasi dan memberikan kepastian atas informasi secara tepat, cepat dan terukur dalam
melaksanakan tugas utama ORI yaitu terkait penyelesaian laporan/pengaduan masyarakat. Masyarakat
diberikan kemudahan dalam mengakses laporannya maupun meminta informasi tentang Ombudsman RI.
Kemudahan akses ini tentunya menjadi relevan terhadap peran penting ORI dalam menjembatani
kepentingan masyarakat ketika mengalami maladministrasi atau penyimpangan dalam memperoleh hak
pelayanan publik dari Kementerian maupun Lembaga Pemerintahan terkait.
Dalam proses pengadaan ini, PT Jasnita Telekomindo Tbk. (JAST) telah melewati beberapa prosedur
termasuk proses pemenuhan dokumen dan lainnya. Penyediaan layanan JAST dalam pekerjaan ini, terdiri
atas layanan solusi Call Center, infrastruktur ICT dan interkoneksi, perangkat kerja, termasuk pengadaan
sumber daya manusianya. Agent Call Center 137 tidak hanya melayani panggilan telepon, melainkan juga
media social seperti Whatsapp Business (0821 37373737), Web Chat, dan Media Sosial. Kontrak kerja ini
akan berlangsung selama 12 (dua belas) bulan mulai 1 Januari 2024 hingga 31 Desember 2024, sehingga
menambah klien Perseroan dari lembaga pemerintah. Sejalan dengan itu, Perseroan dapat mengambil
bagian untuk membantu Pemerintah dalam layanan pemerintah.
Diharapkan kontrak ini merupakan langkah awal yang baik dalam mengawali pencapaian Perseroan
lainnya di tahun 2024, guna memberikan performa terbaik bagi seluruh stakeholders.
PT Jasnita Telekomindo Tbk.
Direksi
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Beginning 2024, PT Jasnita Telekomindo Tbk. Trusted to Manage
Call Center 137 Indonesian Ombudsman (ORI)
Jakarta, January 2 2024
Starting in 2024, PT Jasnita Telekomindo, Tbk has been entrusted by the Ombudsman of the Republic of
Indonesia (ORI) to manage Call Center 137 services. ORI is a State Institution that has the authority to
supervise the Implementation of Public Services both organized by State and government administrators
including those organized by Business Entities State-Owned, Regional-Owned Enterprises, and State-
Owned Legal Entities as well as Private Entities or individuals who are tasked with carrying out certain
public services where some or all of the funds come from the State revenue and expenditure budget and/or
regional income and expenditure budgets (Article 1 of the Law Law of the Republic of Indonesia Number
37 of 2008 concerning the Ombudsman of the Republic of Indonesia.
Call Center 137 is intended for people who want to make complaints regarding public services, and there
is no charge. Service 137 is used as a medium to facilitate communication and provide certainty regarding
information in an accurate, fast and measurable manner in carrying out ORI's main tasks, namely resolving
public reports/complaints. The public is given ease in accessing reports and requesting information about
the Indonesian Ombudsman. This ease of access is of course relevant to ORI's important role in bridging
community interests when they experience maladministration or irregularities in obtaining public service
rights from relevant Ministries and Government Institutions.
In this procurement process, PT Jasnita Telekomindo Tbk. (JAST) has done through several procedures
including document fulfillment processes and others. The provision of JAST services in this work consists
of Call Center solution services, ICT infrastructure and interconnection, work equipment, including
procurement of human resources. Agent Call Center 137 not only serves telephone calls, but also social
media such as WhatsApp Business (0821 37373737), Web Chat and Social Media. This work contract will
last for 12 (twelve) months from 1 January 2024 to 31 December 2024, thereby increasing the Company's
clients from government agencies. In line with that, the Company can take part in assisting the Government
in government services.
It is hoped that this contract is a good first step in initiating the Company's other achievements in 2024, in
order to provide the best performance for all stakeholders.
PT Jasnita Telekomindo Tbk.
Board of Directors
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