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PUBLIC EXPOSE 2023
PT Duta Intidaya Tbk
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AGENDA
01 Corporate Overview
02 Activities & Initiatives
03 Financial Highlights
04 Sustainability Vision
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Company at a Glance
Established in 2005
157 Stores at the end of 2022
The Company opened 10 stores, including 8 community pharmacies
o Watsons Own Platform (www.watsons.co.id)
o Watsons Official eStores at Marketplaces
Shopee.com, Tokopedia.com, Lazada.com, Blibli.com, Bukalapak.com Marketplace, Halodoc, Bima+ App, Good Doctor
App, GrabMart App, GoMart App (as at 31 December 2022)
1,315 employees as of the end of 2022
EightyEight @ Kasablanka Tower A, 28th and 37th Floor,
Jl. Casablanca Raya Kav. 88, Menteng Dalam, Tebet,
South Jakarta, 12870, Indonesia
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Board of Commissioners
Alissa Qotrunnada
Munawaroh Wahid
President Commissioner and
Independent Commissioner
Sugito Walujo Dominic Kai Ming Lai Edith Shih
Commissioner Commissioner Commissioner
Scott John Blakemore Irwan Bunyamin Afiff
Commissioner Independent Commissioner
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Board of Directors
Lilis Mulyawati
President Director
Erwantho Siregar
Director
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Audit Committee
Alissa Qotrunnada
Munawaroh Wahid
Chairperson of
the Audit Committee
Friso Palilingan Retno Dwi Andani
Member Member
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Company’s Successful Journey
The Company raised funds of
over Rp 65 billion through a
rights issue exercise, which was
completed in January 2018. The Company opened 13 new stores, including
The Watsons Asia One Pass 11 pharmacy street stores.
program was launched to allow To complement the O+O platform strategy, the
Launched own platform (web loyalty members to enjoy Company launched Watsons ID App 3.0 with
Establishment & app), official store in Shopee
of the regionwide benefits and privileges augmented reality feature which enhanced
Expansion to 46 stores. and Halodoc. when they shop in Watsons. consumers’ shopping experience.
Company.
2005 2015 2017 2019 2021
2006 2016 2018 2020 2022
The Company The Company opened 10 stores,
The Company became a public The Company operated 105 stores,
opened its first four company listing its shares on including eight community
including new stores in South The Company launched its first Watsons
stores. pharmacies, and introduced
the Indonesia Stock Exchange Sulawesi and East Kalimantan. It also street store with a pharmacy concept in the Click & Collect (CCE) and Home
on 28 June 2016. opened an official store at Blibli.com the Greater Jakarta area. The Company also Delivery Express (HDE) features, and
marketplace, which together with the introduced the Watsons Send service, also re-launched Watsons Club.
other offline stores and online stores, enabling customers to make orders via
generated a net revenue of WhatsApp.
approximately Rp 547 billion.
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Company Awards
Iconomics - Indonesia Inspiring Hashtag Asia Awards Silver Winner
Women Awards 2022
The Company won a silver award with its
The president director of the Company, sustainability campaign “look good. do
Mrs Lilis Mulyawati was awarded the 2nd good. feel great.” in the Best Social Media
Indonesia Inspiring Women Awards 2022 Community Management category from
by The Iconomics. Hashtag Asia Awards.
HerStory Indonesian Mom’s
Warta Ekonomi Indonesia Millenial’s
Favorite Brand Choice Awards 2022
2022 Brand Choice Awards
The Company received an award as Top 5
The Company received the “Indonesia Very
Favorite Brand of Indonesian Mothers for
Good Millennial’s Brand Choice 2022”
Retail Mart Category in “On the
award in the category of Minimarket from
Homeward Bound to a Stronger Family”
Warta Ekonomi.
Technology, Stores and Transportation
from HerStory.
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Corporate Focus
Agile Management Team Strong Supplier Support
Supported by A.S. Watson Group 1 6 Support our O+O business seamlessly
Customer Focus Customer Reach
Focus on customers health & 2 5 Easy to reach and faster service
beauty needs commitment
Innovative Stores & Channels Product Differentiation
New Community Pharmacy store located 3 4 Provide comprehensive selection of products
near to our customers to always keep up with the trends
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AGENDA
01 Corporate Overview
02 Activities & Initiatives
03 Financial Highlights
04 Sustainability Vision
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1 O+O
Launched Click & Collect (CCE) and
Home Delivery Express (HDE) and
Super Bright Store (SBS)
The Company launched the Click & Collect (CCE) (which
enables online orders to be collected at the customer’s store
of choice within one hour of ordering without a delivery fee)
and Home Delivery Express (HDE) (which enables orders to be
delivered within two hours of ordering to the customer’s
home) features. Super Bright Store (SBS) is the Company's
newest hub outside of Jakarta, specifically designed to
facilitate and speed up the delivery of orders from Watsons
Online to all surrounding areas. With Super Bright Store,
customers no longer need to worry about delivery delays,
shipping costs or other issues.
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2 PROXIMITY
Total 10 New Stores Opened in 2022
2 Watsons in Malls 8 Watsons Community Pharmacies
Sapphire Bekasi, Melati Mas, Veteran Bintaro, Bintaro Sektor 5, Pantai Indah Kapuk,
Samarinda City Centrum, Serpong Paradise Tanjung Duren, Jatisampurna, Joglo
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3 LOYALTY
Watsons x L’Oréal ONE FINE DAY “Empowering Women” Watsons Club Relaunch
The Company and L’Oréal held the One Fine Day “Empowering Women” event as part The Company invited all of its employees and 20 selected Watsons Club
of the Women Empowerment Campaign. The event was held on Jakarta’s Phinisi ship members to attend the Company's 16th Anniversary Celebration event held
which sailed during the beautiful sunset and was attended by 80 lucky Elite Members. at Forum Atrium Mall Kelapa Gading on 1 October 2022 and to celebrate the
new Watsons Club membership.
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4 COLLABORATIVE EVENTS
Women Empowerment Campaign
The Company collaborated with local and international cosmetic brands SADA
and La Roche Posay and the London School of Public Relations in a webinar
highlighting several topics on women empowerment which was successfully held
with around 200 students attending the webinar.
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5 SUSTAINABILITY
Collaboration to “Give a Smile” Collaboration for the “Go Green” campaign
In December 2022, the Company partnered with Smile Train Indonesia organised The Company in collaboration with leading brands invited customers to participate in
the "Watsons Give A Smile & Cheers" event and helped 54 cleft lip and palate the Watsons Go Green Campaign by planting 1,000 mangrove seedlings in Teluk
patients to have a cheerful smile and a healthy and productive life. Benoa, Badung Regency and Bali.
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UNDERSTANDING THE SHIFT
6 IN RETAIL BEHAVIOR
GO LOCAL
Nationalism is caused by Indonesians' pride in local products that offer good
quality at affordable prices. In addition, local products are increasingly in demand
and trusted and are able to compete and even surpass global brands.
This indicates a shared passion in raising local products in Indonesia.
With this changing trend in retail behavior, the Company monitors the trend of
local products in demand as a commitment to support the Indonesian government
in developing micro, small and medium enterprises (MSMEs) and puts forward new
local brands to potentially partner with the Company.
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WATSONS SUPPORTING GOVERNMENT
7 PROGRAM IN EMPOWERING LOCAL BRANDS
GOVERNMENT SUPPORT EXCEPTIONAL MARKETING BY BRANDS
Support the micro, small, and Push Forward Local Exceptional Quality Prominent in Digital
Innovation Strong branding
medium enterprises (MSMEs) Brands Level Up (even utilizing K-wave)
The Company assists MSME products in terms of marketing in the Watsons retail network
(both Online and Offline (O+O)) in accordance with the Indonesian government's
commitment to accelerate digital transformation and adaptation of new habits that are
believed to encourage business growth through the Company’s cooperation in the Kadin
"Capture Opportunities" and "Wikiwirausaha" programs to assist the development of
Indonesian MSMEs.
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8 BEAUTY IS THE HERO
60%
50% 2020 - 2021
Consumer become more health conscious
but still pay attention to beauty
2019
Beauty is the most important
40% Brands Rank
Brands Rank Brands Rank
Local Brands rising
1st priority 1st priority
Skincare (30%)
30% Skincare (28%)
Skincare (28%) Skincare (28%) 2020 - 2021
Brands Rank Consumers become more health conscious
but still pay attention to beauty
20% Local Brands rising
Cosmetic (20%)
Brands Rank Cosmetics
Cosmetic (16%)
(16%) Cosmetic (14%)
2022
10% Brands Rank
Brands Rank Local products innovation in skincare
Brands Rank
2019 2020-2021 2022
Local Brands International Brands
The above chart illustrates the changes in the Company's consumer preferences based on the trend
of product categories in demand at the Company for the period from 2019 to 2022. The upward trend
of interest in local products is a strong impetus for the Company to continue to support and further
develop these local products.
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AGENDA
01 Corporate Overview
02 Activities & Initiatives
03 Financial Highlights
04 Sustainability Vision
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Financial Highlights
Net Revenue Loss Before Income Tax EBITDA
In million Rupiah In million Rupiah In million Rupiah
1,161,588
971,296
886,244
2020 2021 2022 112,778
98,457
81,692
(45,984) (47,416) (38,938)
2020 2021 2022 2020 2021 2022
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Financial Highlights
Total Assets Total Liabilities Total Equity
In million Rupiah In million Rupiah In million Rupiah
708,530
689,125
687,503
653,464
617,181
588,387
120,143
71,944
34,039
2020 2021 2022 2020 2021 2022 2020 2021 2022
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2022 & 2021 Cash Flows
2022 2021
Net Cash Flows generated from/(used in) operating activities 134,461 (25,056)
Net Cash Flows used in investing activities (40,596) (19,460)
Net Cash Flows (used in)/ generated from financing activities (86,523) 29,716
Net Cash Flows 7,342 (14,800)
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AGENDA
01 Corporate Overview
02 Activities & Initiatives
03 Financial Highlights
04 Sustainability Vision
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SUSTAINABILITY VISION
Our People Our Customers Our Planet Our Community
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OUR PEOPLE
The Company uses the principles of equality and diversity within the Company. The
Company actively creates career opportunities and competence development for the
employees based on merit and supports diversity in views and backgrounds within its
employees.
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OUR CUSTOMERS
The Company performs its responsibility and manifests its commitment to providing
excellent services and products to its customers. In practice, the Company strives to
maintain the availability of a wide variety of products, especially the best-selling items to
cater for the customers’ growing needs.
The Company also has an email platform at customer.service@watsons.co.id to provide an
access for the customers to send their suggestions, complaints or inquiries regarding the
services or products of the Company. The Company has implemented a call center during
office hour to further enhance communication with its customers.
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OUR PLANET
End of 2022, our parent company A.S. Watson Group had its science-based targets
validated by the Science-Based Target initiative as in line with a 1.5°C trajectory. As
part of the A.S. Watson Group, we will be contributing to the achievement of these
targets.
Grounded in the commitment to environmental sustainability, the Company
consistently strives to mitigate its environmental impact through comprehensive
preservation efforts in all business activities, both in its stores and the office.
Another measure taken to minimise environmental impact is the implementation of
waste management system especially for warehouse waste, to reduce the waste
generated and to ensure the proper disposal of waste and garbage. To ensure the
effectiveness of the system, the Company works with a vendor specialising in waste
management which provides specific drums for waste disposal.
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OUR COMMUNITY
In promoting the development of communities in Indonesia, as well as in minimising the
unemployment rate, the Company prioritises the employment of Indonesians to support
its operation.
The Company also promotes a corruption-free Indonesia by requiring its vendors to
contractually sign anti-bribery provisions to ensure healthy cooperation and business
conduct. The Company has an anti-bribery and anti-corruption commitments for all
employees to meet under the A.S. Watson Group’s Code of Conduct. Internally, the
Company holds periodic anti-bribery and anti-corruption trainings to improve its
employees’ awareness and understanding of such acts.
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PUBLIC EXPOSE 2023
PT Duta Intidaya Tbk
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