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20260313_JAST_Laporan Informasi dan Fakta Material_32053728_lamp1.pdf
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PT Jasnita Telekomindo Tbk. Menangkan Tender Layanan
Contact Center Kementerian ESDM
Jakarta, 13 Maret 2026 – PT Jasnita Telekomindo Tbk (JAST), perusahaan penyedia solusi
komunikasi digital dan layanan contact center berbasis cloud, mengumumkan
keberhasilannya memenangkan tender penyediaan layanan Contact Center untuk
Kementerian Energi dan Sumber Daya Mineral Republik Indonesia. Melalui kerja sama ini,
JAST akan menyediakan layanan contact center terpadu untuk mendukung pelayanan
informasi publik Kementerian ESDM melalui nomor layanan 136, yang dijadwalkan mulai
beroperasi pada 1 April.
Dalam implementasinya, JAST menyediakan solusi contact center end-to-end yang mencakup
penyediaan agen layanan pelanggan, infrastruktur contact center, serta pengelolaan sistem
operasional layanan. Layanan ini dirancang untuk membantu masyarakat memperoleh
informasi secara lebih cepat, mudah, dan terintegrasi terkait berbagai layanan dan kebijakan
di sektor energi dan sumber daya mineral.
Kepercayaan yang diberikan oleh Kementerian ESDM merupakan langkah penting bagi
perusahaan dalam memperluas implementasi solusi contact center di sektor pemerintahan.
“Kepercayaan ini menjadi momentum bagi Jasnita untuk terus mendukung transformasi
layanan publik melalui teknologi komunikasi digital yang andal. Dengan dukungan
infrastruktur dan tim agen profesional, kami berharap layanan Contact Center 136 dapat
memberikan pengalaman layanan yang lebih responsif dan efisien bagi masyarakat,” ujar Sri
Akhadah, Direktur Komersial JAST.
Selain memperkuat portofolio proyek di sektor pemerintahan, kerja sama ini juga memberikan
kontribusi positif terhadap kinerja bisnis Perseroan. Proyek ini telah mulai memberikan
kontribusi pendapatan bagi Perseroan menjelang periode kuartal pertama tahun 2026,
sehingga diharapkan dapat memperkuat pertumbuhan kinerja Perseroan pada periode
tersebut.
Keberhasilan ini semakin mempertegas posisi JAST sebagai penyedia solusi Cloud Contact
Center dan Omnichannel Communication Platform yang telah digunakan oleh berbagai
institusi pemerintah maupun sektor swasta di Indonesia. Dengan dukungan teknologi dan
pengalaman operasional yang dimiliki, JAST optimistis layanan Contact Center 136 akan
membantu meningkatkan kualitas komunikasi antara pemerintah dan masyarakat, khususnya
dalam penyampaian informasi terkait sektor energi dan sumber daya mineral.
Tentang PT Jasnita Telekomindo Tbk
PT Jasnita Telekomindo Tbk adalah perusahaan penyedia solusi komunikasi digital yang menghadirkan
layanan Cloud Contact Center (JasCall), Omnichannel Communication Platform, WhatsApp Business
API, serta solusi keamanan siber. JAST berkomitmen mendukung transformasi digital bagi berbagai
sektor industri dan institusi di Indonesia melalui teknologi komunikasi yang terintegrasi dan inovatif.
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PT Jasnita Telekomindo Tbk. Wins Tender for the Ministry of Energy and Mineral Resources Contact Center Service Jakarta, March, 13th 2026 – PT Jasnita Telekomindo Tbk (JAST), a provider of digital communication solutions and cloud-based contact center services, announced that it has successfully won the tender for the provision of Contact Center services for the Ministry of Energy and Mineral Resources of the Republic of Indonesia. Through this collaboration, JAST will provide an integrated contact center service to support public information services of the Ministry of Energy and Mineral Resources through service number 136, which is scheduled to begin operations on 1 April. In its implementation, JAST provides an end-to-end contact center solution that includes the provision of customer service agents, contact center infrastructure, as well as the management of operational service systems. This service is designed to help the public obtain information more quickly, easily, and in an integrated manner regarding various services and policies in the energy and mineral resources sector. The trust given by the Ministry of Energy and Mineral Resources represents an important step for the Company in expanding the implementation of contact center solutions within the government sector. “This trust serves as a momentum for Jasnita to continue supporting the transformation of public services through reliable digital communication technology. With the support of infrastructure and a team of professional agents, we hope that the Contact Center 136 service will provide a more responsive and efficient service experience for the public,” said Sri Akhadah, Commercial Director of JAST. In addition to strengthening the Company’s project portfolio in the government sector, this collaboration also provides a positive contribution to the Company’s business performance. This project has begun contributing revenue to the Company ahead of the first quarter of 2026, and is therefore expected to support the Company’s performance growth during that period. This achievement further reinforces JAST’s position as a provider of Cloud Contact Center and Omnichannel Communication Platform solutions that have been utilized by various government institutions as well as private sector organizations in Indonesia. With its technological capabilities and operational experience, JAST is optimistic that the Contact Center 136 service will help improve the quality of communication between the government and the public, particularly in delivering information related to the energy and mineral resources sector. About PT Jasnita Telekomindo Tbk PT Jasnita Telekomindo Tbk is a provider of digital communication solutions offering Cloud Contact Center (JasCall), Omnichannel Communication Platform, WhatsApp Business API, and cyber security solutions. JAST is committed to supporting digital transformation across various industries and institutions in Indonesia through integrated and innovative communication technologies.
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