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20230821_BTPN_Laporan Informasi dan Fakta Material_31382504_lamp3.pdf
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Bank BTPN Adopts Digital Transforma on through Employee-First HR
Technology, Partners with Darwinbox
Jakarta, August 21, 2023 – PT Bank BTPN Tbk (Bank BTPN), one of Indonesia's leading banks, has
transformed its Human Capital Management (HCM) processes by partnering with Darwinbox, the
acclaimed global HR technology provider.
With this strategic move, the bank reaffirms its commitment to providing valuable opportuni es to make
a significant impact on the lives of millions of people, solidifying its posi on as a technological innovator
in the financial industry with a truly people-centric approach.
Bank BTPN's leadership—under the guidance of its Head of Human Resources, Mira Fitria, and Head of
Informa on Technology, Jeny Mustopha—took a visionary step to priori ze the produc vity and well-
being of its 7000+ workforce. The decision to transform the company’s HR system to a cloud-based one
with an employee-first HCM partner is a testament to their commitment to digital transforma on and to
fostering a posi ve and seamless performance experience for employees that is integrated in the en re
employee journey at work.
"We firmly believe that our employees are the driving force behind our success as a leading financial
ins tu on. By adop ng Darwinbox, we have a vision to create a work environment that focuses on our
employees, empowering them to develop, reach their poten al, and achieve the best performance in
their roles," said Mira Fitria, Head of Human Resources at Bank BTPN.
Jeny Mustopha, Head of Informa on Technology at Bank BTPN, emphasized the importance of the digital
transforma on ini a ve. "In today's dynamic business landscape, technology plays a pivotal role in
enhancing opera onal efficiency and employee engagement. With Darwinbox, we are ushering in a new
era of streamlined processes, real- me and consolidated data, and personalized experiences that align
with our commitment to driving sustainable growth for our bank."
Darwinbox, with its excep onal track record and innova ve approach to HCM, stood out as the perfect
partner for Bank BTPN's transforma on journey. The pla orm will enable Bank BTPN to realize its vision
by innova ng integrated HR processes through digital transforma on, from seamless onboarding and
performance management to con nuous learning and employee sen ment surveys for measuring
employee feedback, across talent acquisi on and talent management, and employee engagement.
Darwinbox has done the same for large workforces from different industries in Indonesia, such as the
likes of Mitra Adiperkasa, Gunung Raja Paksi, and Kopi Kenangan.
Jayant Pale , Co-founder of Darwinbox, expressed his enthusiasm for the collabora on, saying, "The
leadership at Bank BTPN knows just what they want in terms of employee experience, and it’s been a
wonderful journey bringing that to frui on. We are honored to be the bank’s trusted HCM partner, and
together, we are redefining how HR processes contribute to its thriving and agile workforce. With
Darwinbox's cu ng-edge technology, we are excited to empower Bank BTPN's employees and drive
their success to new heights."
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Sugianto Rahardja, Indonesia Sales Head at Darwinbox, added, "Bank BTPN's vision to create an
employee-centric workplace aligns perfectly with our mission at Darwinbox. And while we ensure a
stellar employee experience, opportuni es for talent, and efficiency through automa on, our world-
class security ensures that financial enterprises like Bank BTPN can stay compliant while achieving their
goals. Together, our organiza ons are fostering a culture of growth, and se ng new benchmarks for the
financial industry."
Darwinbox is globally the #1 rated HCM platform (on Gartner Peer Insights) and is backed by the likes of
Microsoft, Salesforce, and Sequoia. The new-age solution serves 850+ enterprises, 2.5 million+
employees across 116+ countries, and has become the fastest and the only Asian HCM player to feature
on the Gartner Magic Quadrant in 2021 and 2022. The company’s technology partnership with
Microsoft is helping accelerate the development of cutting-edge innovations, including AI in HR.
***
About Darwinbox:
Darwinbox is an end-to-end, mobile-first, and employee-first HCM platform built for enterprises. Today
Darwinbox serves 850+ enterprises, 2.5 million+ employees across 116+ countries including leading
Southeast Asian enterprises and fast-growing companies like Indorama, Mitra Adiperkasa, Gunung Raja
Paksi (GRP), Kopi Kenangan, Gokongwei Group, Singlife, Shakey’s Pizza, Al Rajhi Bank, MatchMove, and
many more.
For further informa on please contact:
PT Bank BTPN Tbk
Andrie Darusman – Communica ons & Daya Head
Email: andrie.darusman@btpn.com or corporate.communica ons@btpn.com
About Bank BTPN:
PT Bank BTPN Tbk (Bank BTPN) is a foreign exchange bank and is a merger between PT Bank Tabungan
Pensiunan Nasional Tbk (BTPN) and PT Bank Sumitomo Mitsui Indonesia (SMBCI) in February 2019. Bank
BTPN serves various segments in the banking industry, from retail to corporate customers, including
re rees, micro-, small- and medium-sized enterprises (MSME) and produc ve, pre-prosperous
communi es; the consuming class segment; and the corporate segment. Bank BTPN provides the
services through business units, such as BTPN Sinaya—a business unit for wealth management, BTPN
Purna Bak —a business serving re rees, BTPN Micro Business—a business unit serving micro
businesses, BTPN SME—a business serving small- and medium-sized enterprises, Jenius—a digital
banking pla orm serving the consuming class segment, and the corporate business unit, which serves
na onal, mul na onal, and Japanese companies. Bank BTPN also has a subsidiary, namely PT Bank BTPN
Syariah Tbk, which focuses on serving customers from the mass market. Bank BTPN also regularly
provides training sessions and informa on for customers through the Daya Program—a sustainable and
measurable empowerment program—to improve customers’ capacity so they can grow and have a
chance to live be er.
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