20260924_JAST_Laporan Informasi dan Fakta Material_32150809_lamp1.pdf

“Empat penghargaan ini menjadi apresiasi bagi seluruh tim yang terlibat dalam
pengelolaan layanan. Pencapaian ini sekaligus menjadi dorongan bagi kami untuk
terus meningkatkan kualitas operasional, pemanfaatan teknologi, pengelolaan sumber
daya, serta pengalaman pelanggan secara berkelanjutan,” ujar Santi Simbolon, Wakil
Direktur Utama JAST.

Sejalan dengan Perkembangan Industri Customer Experience
ICCA 2026 mengangkat semangat pengembangan customer experience yang
semakin erat dengan pemanfaatan teknologi, penguatan kompetensi sumber daya
manusia, serta tata kelola layanan yang terpercaya.
Bagi Jasnita, perkembangan tersebut sejalan dengan pendekatan perusahaan dalam
membangun layanan contact center yang tidak hanya mengandalkan teknologi, tetapi
juga memperkuat proses operasional, kualitas sumber daya manusia, pengelolaan
data, serta tata kelola layanan.

Komitmen terhadap Layanan yang Terukur dan Berkelanjutan
Melalui pengelolaan layanan BPJS Kesehatan dan BPJS Ketenagakerjaan, Jasnita
terus mendorong pengelolaan contact center yang terukur, responsif, efisien, dan
berorientasi pada kebutuhan pelanggan.
Perusahaan juga terus mengembangkan kapabilitas teknologi dan digital untuk
mendukung efisiensi operasional, kualitas interaksi pelanggan, pengelolaan
workforce, serta pengambilan keputusan berbasis data.

Raihan empat penghargaan pada ICCA 2026 menjadi momentum bagi Jasnita untuk
terus memperkuat kolaborasi dengan pelanggan dan mitra dalam menghadirkan
layanan customer experience yang semakin baik, terpercaya, dan berkelanjutan.

Tentang PT Jasnita Telekomindo Tbk
PT Jasnita Telekomindo Tbk merupakan perusahaan penyedia solusi teknologi
komunikasi dan digital untuk kebutuhan enterprise dan pemerintahan. Jasnita
menyediakan berbagai solusi, termasuk contact center, omnichannel communication,
cloud communication, connectivity, serta solusi teknologi pendukung customer
experience dan transformasi digital.

PRESS RELEASE

Jasnita Wins Four Awards at ICCA 2026, Reinforcing Its Commitment to Contact
Center Innovation and Service Excellence

Jakarta, September 23, 2026 – PT Jasnita Telekomindo Tbk (Jasnita), together with
the contact center services it manages, received four awards at ICCA 2026, organized
by the Indonesia Contact Center Association (ICCA) on September 22–23, 2026, at
Hotel Bidakara, Jakarta.
The four awards include:
   • BPJS Kesehatan Call Center, managed by Jasnita – Platinum Award for
       Reporting Performance
   • PT Jasnita Telekomindo Tbk – Bronze Award for Technology Innovation
   • BPJS Ketenagakerjaan, managed by Jasnita – Silver Award for Digital Service
   • BPJS TK 165, managed by Jasnita – Silver Award for Workforce and Capacity
       Management Team
These achievements recognize Jasnita's continuous efforts in contact center
operations, technology innovation, digital service development, as well as workforce
and capacity management.

Strengthening Service Performance Through Data and Operational Excellence
The Platinum Award for Reporting Performance, received by the BPJS Kesehatan
Call Center, highlights the importance of structured performance reporting as an
integral part of service monitoring, evaluation, and continuous improvement.
Effective reporting enables operational performance to be monitored consistently while
providing valuable insights to support data-driven decisions and service
enhancements.
Meanwhile, the Silver Award for Workforce and Capacity Management Team
reflects the importance of effectively managing workforce resources and service
capacity to maintain a balance between interaction volumes, customer needs, and
operational resource availability.
Strong workforce and capacity management plays a critical role in maintaining contact
center performance, particularly as customer demand and interaction volumes
continue to evolve.

Advancing Digital Service and Technology Innovation
The Silver Award for Digital Service, received by BPJS Ketenagakerjaan,
recognizes ongoing efforts to strengthen digital service capabilities and provide more
accessible and effective customer interactions across service channels.
Jasnita also received the Bronze Award for Technology Innovation, reflecting the
company's commitment to developing and utilizing technology to support more
efficient, adaptive, and customer-focused contact center operations.
“These four awards are a meaningful recognition for everyone involved in delivering
and managing our services. More importantly, they encourage us to continue
improving operational quality, technology utilization, workforce management, and
customer experience,” said Santi Simbolon, Vice President Director.

Supporting the Evolution of Customer Experience
The development of the customer experience and contact center industry is
increasingly shaped by advances in technology, stronger human capabilities, and the
need to maintain trusted and responsible service delivery.
For Jasnita, these developments are aligned with the company's approach to building
contact center services that combine technology with strong operational processes,
skilled people, effective data management, and service governance.
Rather than relying on technology alone, Jasnita continues to strengthen the overall
service ecosystem to deliver consistent and sustainable customer experiences.

A Continued Commitment to Measurable and Sustainable Service
Through its management of BPJS Kesehatan and BPJS Ketenagakerjaan services,
Jasnita continues to promote contact center operations that are measurable,
responsive, efficient, and customer-oriented. The company continues to enhance its
technology and digital capabilities to support operational efficiency, improve customer
interactions, optimize workforce management, and strengthen data-driven decision-
making.
Receiving four awards at ICCA 2026 marks another milestone for Jasnita and
reinforces its commitment to collaborating with clients and partners in delivering better,
more trusted, and sustainable customer experiences.

About PT Jasnita Telekomindo Tbk
PT Jasnita Telekomindo Tbk is a provider of communication technology and digital
solutions for enterprise and government organizations. Jasnita's solutions include
contact center services, omnichannel communication, cloud communication,
connectivity, and technology solutions supporting customer experience and digital
transformation.