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Jasnita Dukung Penguatan Implementasi Layanan Darurat 112 sebagai Bagian dari
Arsitektur Keselamatan Warga

Bali, 24 September 2026 – PT Jasnita Telekomindo Tbk (JAST) turut hadir dalam kegiatan
Komitmen Bersama Pemerintah Pusat dan Daerah dalam Implementasi Layanan
Kedaruratan 112 di Bali, sebagai bagian dari upaya memperkuat penyelenggaraan layanan
nomor tunggal panggilan darurat 112 yang terintegrasi, cepat, dan mudah diakses
masyarakat. Kegiatan yang berlangsung di Nusa Dua, Bali tersebut mempertemukan unsur
pemerintah pusat dan daerah dalam memperkuat koordinasi penyelenggaraan layanan
kedaruratan. Hadir dalam kegiatan tersebut Direktur Jenderal Bina Administrasi
Kewilayahan Kementerian Dalam Negeri, Dr. Safrizal ZA, bersama jajaran Kementerian
Dalam Negeri, Kementerian Komunikasi dan Digital, Pemerintah Provinsi Bali, pemerintah
kabupaten/kota se-Bali, BNPB, serta pemangku kepentingan terkait.

Penguatan implementasi 112 ditandai dengan Perjanjian Kerja Sama antara Kementerian
Komunikasi dan Digital dan Kementerian Dalam Negeri, serta komitmen bersama
pemerintah daerah se-Provinsi Bali. Penandatanganan PKS dilakukan oleh Dirjen
Infrastruktur Digital Komdigi Wayan Toni Supriyanto dan Dirjen Bina Administrasi
Kewilayahan Kemendagri Safrizal ZA, disaksikan oleh Gubernur Bali dan Sekretaris
Jenderal Komdigi.

112 Bukan Sekadar Nomor Telepon
Layanan 112 dirancang sebagai satu akses terpadu untuk berbagai kondisi kedaruratan,
mulai dari kebakaran, kecelakaan, kedaruratan kesehatan hingga bencana. Melalui satu
nomor yang mudah diingat, laporan masyarakat dapat diterima dan dikoordinasikan
dengan instansi terkait agar penanganan di lapangan dapat dilakukan secara lebih cepat
dan terarah.
Lebih dari sekadar nomor telepon, 112 merupakan bagian dari arsitektur keselamatan
warga. Di balik satu nomor tersebut terdapat sistem yang membutuhkan keterhubungan
teknologi, prosedur operasional yang selaras, sumber daya manusia yang siap, serta
koordinasi antara pemerintah daerah, layanan kesehatan, pemadam kebakaran,
kepolisian, BPBD, dan berbagai unsur kedaruratan lainnya.
Hal tersebut sejalan dengan tujuan penyelenggaraan Layanan Nomor Tunggal Panggilan
Darurat sebagaimana diatur dalam Peraturan Menteri Komunikasi dan Informatika Nomor
10 Tahun 2016, yaitu membentuk pusat panggilan darurat yang terpadu, memudahkan
masyarakat, mempercepat penanganan keadaan darurat, dan memperkuat koordinasi
antarinstansi.
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JAST Hadir Mendukung Penyelenggaraan Layanan 112
Sebagai penyelenggara layanan yang mendukung operasional Layanan Darurat 112,
Jasnita hadir dalam kegiatan tersebut sebagai bagian dari ekosistem yang mendukung
pemerintah dalam membangun layanan kedaruratan yang terintegrasi.
Bagi JAST, keberhasilan 112 tidak hanya ditentukan oleh keberadaan teknologi, tetapi juga
oleh kemampuan seluruh unsur layanan untuk bekerja dalam satu alur yang
terkoordinasi—mulai dari panggilan masyarakat diterima, laporan diverifikasi, diteruskan
kepada instansi terkait, hingga petugas lapangan memberikan respons. Pendekatan
tersebut menempatkan teknologi sebagai penghubung antara masyarakat, pemerintah
daerah, operator layanan, dan instansi kedaruratan untuk mempercepat aliran informasi
pada saat setiap detik menjadi sangat berarti.

Membangun Ekosistem Keselamatan yang Terintegrasi
Penguatan layanan 112 juga berkaitan erat dengan sistem penanggulangan bencana.
BNPB menilai pengembangannya perlu diselaraskan dengan layanan kedaruratan dan
mekanisme Pusat Pengendalian Operasi BNPB/BPBD, khususnya dalam penerimaan
laporan, verifikasi kejadian, pertukaran informasi, dan koordinasi respons.
Selain kesiapan teknis, edukasi masyarakat menjadi bagian penting dalam implementasi
layanan. Pemahaman mengenai fungsi 112 serta penggunaan layanan secara
bertanggung jawab diperlukan agar sumber daya kedaruratan dapat difokuskan kepada
masyarakat yang benar-benar membutuhkan pertolongan.
Melalui sinergi antara Kemendagri, Kemkomdigi, pemerintah daerah, BNPB,
penyelenggara layanan, serta instansi terkait lainnya, penguatan implementasi 112
diharapkan menjadi langkah menuju sistem kedaruratan nasional yang semakin
terintegrasi, responsif, andal, dan berorientasi pada keselamatan masyarakat.
Bagi JAST, komitmen tersebut sekaligus mempertegas bahwa transformasi layanan publik
tidak hanya berbicara tentang digitalisasi, tetapi tentang bagaimana teknologi dapat
membantu pemerintah hadir lebih cepat ketika masyarakat membutuhkan pertolongan.


PT Jasnita Telekomindo Tbk.
Direksi
Page 3
JAST Supports the Strengthening of Emergency Service 112 as Part of the Public
Safety Architecture

Bali, September 24, 2026 – PT Jasnita Telekomindo Tbk (JAST) participated in the Joint
Commitment of the Central and Regional Governments to Strengthen the Implementation
of Emergency Service 112 in Bali, as part of efforts to reinforce the implementation of the
single emergency call number 112 as an integrated, responsive, and easily accessible
public service.
The event, held in Nusa Dua, Bali, brought together representatives from the central and
regional governments to strengthen coordination in the delivery of emergency services.
Attending the event was Dr. Safrizal ZA, Director General of Regional Administration
Development at the Ministry of Home Affairs, together with representatives from the Ministry
of Home Affairs, the Ministry of Communication and Digital Affairs, the Bali Provincial
Government, regency and city governments across Bali, BNPB, and other relevant
stakeholders.
The strengthening of the 112 implementation was marked by a Cooperation Agreement
between the Ministry of Communication and Digital Affairs and the Ministry of Home Affairs,
as well as a joint commitment among regional governments across Bali Province. The
agreement was signed by Wayan Toni Supriyanto, Director General of Digital Infrastructure
at the Ministry of Communication and Digital Affairs, and Safrizal ZA, Director General of
Regional Administration Development at the Ministry of Home Affairs, witnessed by the
Governor of Bali and the Secretary General of the Ministry of Communication and Digital
Affairs.

112 Is More Than Just a Phone Number
Emergency Service 112 is designed as a single integrated access point for various
emergency situations, ranging from fires and accidents to medical emergencies and
disasters. Through one easy-to-remember number, public reports can be received and
coordinated with the relevant agencies so that field responses can be carried out more
quickly and effectively.
More than just a phone number, 112 is part of the public safety architecture. Behind this
single number is a system that requires integrated technology, aligned operational
procedures, prepared human resources, and coordination among local governments,
healthcare services, fire departments, the police, BPBD, and other emergency response
institutions.
This is in line with the objectives of the Single Emergency Call Number Service as stipulated
in Minister of Communication and Informatics Regulation No. 10 of 2016, which aims to
establish an integrated emergency call center, provide easier access for the public,
accelerate emergency response, and strengthen coordination among agencies.
Page 4
JAST Supports the Implementation of Emergency Service 112
As a service provider supporting the operation of Emergency Service 112, JAST
participated in the event as part of the ecosystem supporting the government in building an
integrated emergency response service.
For JAST, the success of 112 is not determined by technology alone, but also by the ability
of all service components to operate within a coordinated workflow—from receiving
emergency calls from the public, verifying reports, forwarding them to the relevant agencies,
to ensuring that field responders take appropriate action.
This approach positions technology as a bridge connecting the public, regional
governments, service operators, and emergency response agencies, enabling information
to move faster when every second matters.

Building an Integrated Public Safety Ecosystem
Strengthening Emergency Service 112 is also closely linked to the disaster management
system. BNPB considers that its development should be aligned with emergency services
and the mechanisms of the BNPB/BPBD Emergency Operations Control Center,
particularly in receiving reports, verifying incidents, exchanging information, and
coordinating responses.
In addition to technical readiness, public education is an important part of the service
implementation. Greater public understanding of the role of 112, as well as responsible use
of the service, is essential to ensure that emergency resources can remain focused on
people who genuinely require assistance.
Through collaboration among the Ministry of Home Affairs, the Ministry of Communication
and Digital Affairs, regional governments, BNPB, service providers, and other relevant
institutions, the strengthening of Emergency Service 112 is expected to support the
development of a national emergency response system that is increasingly integrated,
responsive, reliable, and focused on public safety.
For JAST, this commitment further emphasizes that public service transformation is not
merely about digitalization, but about how technology can help the government respond
faster when people need assistance.

PT Jasnita Telekomindo Tbk
Board of Directors

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