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20260731_JAST_Laporan Informasi dan Fakta Material_32116451_lamp1.pdf
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PRESS RELEASE
PT Jasnita Telekomindo Tbk Dipercaya Menjadi Penyedia Aplikasi Layanan
Kementerian Keuangan
Jakarta, 31 Juli 2026 – PT Jasnita Telekomindo Tbk (IDX: JAST) kembali memperkuat
kontribusinya dalam mendukung transformasi digital sektor pemerintahan setelah
berhasil melalui serangkaian proses administrasi dan evaluasi dalam pengadaan
penyedia aplikasi layanan di Kementerian Keuangan RI. Dalam proses tersebut,
Perseroan berhasil memenuhi seluruh persyaratan yang ditetapkan serta unggul dari
tiga perusahaan peserta lainnya, sehingga dipercaya menjadi penyedia aplikasi
layanan (service management application) bagi Kementerian Keuangan RI.
Pada tahap awal implementasi, solusi yang disediakan JAST berfokus pada
penyediaan ticketing system untuk mendukung proses pencatatan, pengelolaan, dan
penyelesaian permintaan layanan (service request). Fitur yang diimplementasikan
pada fase ini memiliki kapabilitas yang setara dengan sistem sebelumnya yang
digunakan Kemenkeu, untuk selanjutnya akan berlanjut ke layanan omnichannel
maupun telephony.
Aplikasi ini sudah sejak go-live pada 25 Juli 2026, dan tengah memasuki tahapan
migrasi sistem sebagai bagian dari proses implementasi. Tim developer JAST secara
bertahap melaksanakan serangkaian proses migrasi dari sistem yang lama ke platform
baru, yang mencakup migrasi data, konfigurasi sistem, serta pengujian menyeluruh
guna memastikan proses transisi berlangsung aman, stabil, dan minim gangguan
terhadap operasional pengguna saat aplikasi mulai digunakan. Pada implementasi
tahap pertama ini, JAST menyediakan 1.675 lisensi pengguna untuk mendukung
operasional layanan di lingkungan Kementerian Keuangan.
Sebagai bagian dari roadmap pengembangan, Perseroan telah menyiapkan Fase 2
yang direncanakan mulai diimplementasikan pada tahun 2027. Pada fase tersebut,
platform akan dikembangkan menjadi solusi layanan yang lebih komprehensif melalui
integrasi omnichannel, telephony, serta berbagai fitur pendukung lainnya guna
meningkatkan efektivitas, efisiensi, dan kualitas layanan.
Direktur Utama PT Jasnita Telekomindo Tbk menyampaikan bahwa kepercayaan dari
Kementerian Keuangan menjadi salah satu pencapaian strategis bagi Perseroan
dalam memperluas implementasi solusi digital di sektor pemerintahan. "Kami
mengapresiasi kepercayaan yang diberikan kepada Perseroan untuk mendukung
kebutuhan layanan digital Kementerian Keuangan Republik Indonesia. Kepercayaan
tersebut menjadi motivasi bagi kami untuk terus meningkatkan kualitas layanan dan
menghadirkan solusi digital yang inovatif sesuai kebutuhan pelanggan."" ujar Direktur
Utama JAST.
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Implementasi ini semakin memperkuat portofolio JAST sebagai penyedia solusi customer engagement, contact center, dan digital service management bagi berbagai instansi pemerintah maupun sektor swasta. Perseroan optimistis pengembangan platform secara bertahap akan memberikan nilai tambah bagi pengguna sekaligus mendukung peningkatan kualitas pelayanan publik melalui pemanfaatan teknologi digital. Tentang PT Jasnita Telekomindo Tbk PT Jasnita Telekomindo Tbk (IDX: JAST) merupakan perusahaan penyedia solusi teknologi informasi dan komunikasi yang menghadirkan layanan cloud contact center, customer engagement, artificial intelligence (AI), managed services, serta berbagai solusi digital untuk sektor pemerintahan dan swasta di Indonesia. Dengan pengalaman dalam mendukung berbagai institusi nasional, Perseroan terus berinovasi menghadirkan solusi yang aman, andal, dan berorientasi pada kebutuhan pelanggan. Untuk informasi lebih lanjut: Corporate Secretary PT Jasnita Telekomindo Tbk Email: corsec@jasnita.co.id Website: www.jasnita.co.id
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PRESS RELEASE PT Jasnita Telekomindo Tbk Appointed as Service Management Application Provider for Indonesia's Ministry of Finance Jakarta, July 31, 2026 – PT Jasnita Telekomindo Tbk (IDX: JAST) has further strengthened its contribution to the digital transformation of Indonesia's public sector after successfully completing a series of administrative and evaluation processes in the procurement of a service management application provider for the Ministry of Finance of the Republic of Indonesia. Throughout the selection process, the Company fulfilled all required qualifications and outperformed three other participating vendors, earning the trust to provide the Ministry's new service management application. In the initial implementation phase, JAST's solution focuses on delivering a ticketing system to support the logging, management, and resolution of service requests. The features implemented in this phase provide capabilities equivalent to those of the Ministry's previous system, with further enhancements planned to include omnichannel and telephony services in subsequent phases. The application has been live since 25 July 2026 and is currently undergoing the system migration phase as part of the implementation process. JAST's development team is carrying out a comprehensive migration from the legacy system to the new platform, including data migration, system configuration, and end-to-end testing to ensure a secure, stable, and seamless transition with minimal disruption to users once the application becomes operational. In this first phase, JAST is providing 1,675 user licenses to support service operations across the Ministry of Finance. As part of its development roadmap, the Company has planned Phase 2, which is scheduled to commence in 2027. During this phase, the platform will be expanded into a more comprehensive service management solution through the integration of omnichannel, telephony, and additional supporting features to further enhance operational effectiveness, efficiency, and service quality. The President Director of PT Jasnita Telekomindo Tbk stated that the trust placed in the Company by the Ministry of Finance represents one of the Company's strategic achievements in expanding the implementation of digital solutions within the government sector. "We sincerely appreciate the trust placed in the Company to support the digital service needs of the Ministry of Finance of the Republic of Indonesia. This trust motivates us to continuously enhance our service quality and deliver innovative digital solutions that meet our customers' evolving needs," said the President Director of JAST.
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This implementation further strengthens JAST's portfolio as a provider of customer engagement, contact center, and digital service management solutions for government institutions and private-sector organizations alike. The Company is confident that the platform's phased development will deliver long-term value to users while contributing to the improvement of public service quality through digital innovation. About PT Jasnita Telekomindo Tbk PT Jasnita Telekomindo Tbk (IDX: JAST) is an Indonesian information and communications technology (ICT) company providing cloud contact center, customer engagement, artificial intelligence (AI), managed services, and a wide range of digital solutions for both government institutions and private enterprises. Leveraging extensive experience in supporting national organizations, the Company continues to innovate by delivering secure, reliable, and customer-centric digital solutions. For further information: Corporate Secretary PT Jasnita Telekomindo Tbk Email: corsec@jasnita.co.id Website: www.jasnita.co.id
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