20251020_JAST_Laporan Informasi dan Fakta Material_31978459_lamp1.pdf

Sebagai mitra teknologi JAST menyediakan infrastruktur Contact Center berbasis Cloud (JasCall)
yang menjadi tulang punggung operasional layanan 112. Sistem ini memungkinkan pengelolaan
panggilan secara real-time, integrasi dengan berbagai Organisasi Perangkat Daerah (OPD), serta
pelaporan insiden secara digital.
JAST bangga dapat berkontribusi dalam mendukung Pemkab Bengkalis mewujudkan layanan
publik yang tanggap darurat dan berorientasi pada keselamatan masyarakat. Melalui solusi
JasCall, seluruh komunikasi antarinstansi kini dapat berjalan lebih cepat dan efisien.

Sebelum peluncuran resmi, layanan ini telah menjalani masa uji coba selama tiga bulan, mencatat
lebih dari 6.800 panggilan masuk. Dari jumlah tersebut, 1.026 panggilan berhasil ditangani
dengan respons cepat, termasuk kasus kehilangan warga yang diselesaikan hanya dalam waktu
tiga jam.
Dengan beroperasinya layanan 112 Bengkalis, JAST menegaskan komitmennya dalam
mendukung transformasi digital pemerintahan di berbagai daerah di Indonesia, khususnya dalam
pengembangan layanan publik berbasis komunikasi terpadu dan sistem tanggap darurat nasional.

Tentang JasCall

JasCall adalah solusi Cloud Contact Center dari JAST yang dirancang untuk membantu instansi
pemerintah dan perusahaan membangun pusat layanan pelanggan modern, efisien, dan
terintegrasi. Dengan kemampuan omnichannel, pelaporan real-time, serta keamanan data tingkat
tinggi, JasCall menjadi pilihan utama dalam mendukung transformasi digital komunikasi di
berbagai sektor.

Bengkalis Regency Launches Emergency Call Service 112 – Supported by PT Jasnita
Telekomindo Tbk

Bengkalis, October 20, 2025 – The Bengkalis Regency Government officially launched the
Emergency Call Service 112, an integrated communication channel designed to provide rapid
and responsive public emergency assistance. This service operates with technological support
from PT Jasnita Telekomindo Tbk (“JAST”) a provider of cloud-based digital communication
solutions for both public and private sectors.
The single emergency number 112 serves as the central point for handling all emergency
situations in the Bengkalis area — including fires, accidents, natural disasters, public
disturbances, and medical emergencies. Through this service, residents can dial 112 free of charge
to connect directly with officers from relevant agencies such as the Regional Disaster Management
Agency (BPBD), Health Office, Civil Service Police Unit (Satpol PP), Fire Department, and the
Police.
As a Cloud Contact Center platform developed by JAST, JasCall offers several key advantages:
    • 24/7 availability with a reliable and flexible cloud-based system,
    • Multi-agency integration to accelerate cross-department coordination,
    • Real-time monitoring dashboard for performance reporting and analysis, and
    • Call recording and tracking capabilities for public service evaluation.
“The launch of this service is a tangible implementation of Smart City and Electronic-Based
Government System (SPBE) initiatives in Bengkalis Regency. The community now has access to
an emergency communication system that is fast, accurate, and integrated,” said Andris Wasono,
Assistant for Government and People’s Welfare, representing the Regent of Bengkalis at the
launch event held at the Bengkalis Regent’s Office Hall.
As the technology partner, JAST provides the cloud-based contact center infrastructure
(JasCall) that serves as the operational backbone of the 112 system. This platform enables real-
time call management, integration with multiple government agencies, and digital incident
reporting.
JAST is proud to contribute to Bengkalis Regency’s efforts in establishing a public service that is
emergency-ready and focused on public safety. Through the JasCall solution, inter-agency
communication can now operate faster and more efficiently.

Prior to its official launch, the service underwent a three-month trial period, recording more than
6,800 incoming calls, of which 1,026 calls were successfully handled with quick response —
including a missing-person case resolved within just three hours.
With the official operation of the 112 Bengkalis Service, JAST reinforces its commitment to
supporting digital transformation in government institutions across Indonesia, particularly in
the development of integrated public communication systems and national emergency response
infrastructure.

About JasCall
JasCall is a Cloud Contact Center solution by JAST, designed to help government institutions
and enterprises build modern, efficient, and integrated customer service centers. Equipped with
omnichannel capabilities, real-time reporting, and high-level data security, JasCall has become the
preferred choice for organizations driving digital transformation in communication across
various sectors.

Would you like me to polish it further into a press release format for international media (with
refined flow, PR-style headline, and quote formatting)? It’ll sound more like something you’d see
in BusinessWire or PR Newswire.