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20250929_JAST_Laporan Informasi dan Fakta Material_31952924_lamp1.pdf
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Mitra PT Jasnita Telekomindo Tbk. Raih Prestasi Gemilang di Ajang The Best Contact
Center Indonesia 2025
Jakarta, 25 September 2025 – Indonesia Contact Center Association (ICCA) resmi
mengumumkan para pemenang ajang tahunan The Best Contact Center Indonesia 2025 di Balai
Sarbini, Jakarta. Tahun ini merupakan penyelenggaraan ke-19 sejak pertama kali digelar pada
tahun 2007.
Kompetisi diikuti oleh 57 perusahaan lintas industri dengan total 731 peserta, yang terdiri dari:
• 416 peserta individual dalam 48 kategori
• 846 peserta dalam 141 tim presentasi inovasi di 11 kategori
• 198 peserta dalam 87 tim teamwork di 9 kategori
Dengan semangat kompetisi untuk meningkatkan kualitas layanan, PT Jasnita Telekomindo Tbk.
(JAST) berharap ajang ini terus menjadi ruang kolaborasi dan pengembangan kompetensi praktisi
contact center di Indonesia.
Prestasi Mitra Contact Center JAST di Ajang ICCA 2025
• BPJS Kesehatan: 9 Gold, 2 Platinum, 3 Silver, dan 5 Bronze
• BPJS Ketenagakerjaan (BPJS TK): 2 Gold, 2 Silver, dan 1 Bronze
• Kementerian Pendidikan Dasar dan Menengah (Kemendikdasmen): 2 Platinum dan
1 Gold
Penghargaan tersebut diperoleh dalam tiga kategori utama, yaitu:
1. The Best Contact Center Operations
2. The Best Cost Management
3. The Best Customer Experience
Sebagai penyedia solusi cloud contact center JasCall, JAST menjadi mitra strategis berbagai
institusi pemerintah dalam menghadirkan layanan publik yang prima. JAST tidak hanya
menyediakan infrastruktur dan agent profesional, tetapi juga secara berkelanjutan memberikan
training teknis, pengembangan soft skill, serta menghadirkan solusi teknis dengan kustomisasi
bernilai tambah untuk menjawab kebutuhan spesifik tiap klien.
Kualitas infrastruktur yang andal, dipadukan dengan sumber daya manusia yang terlatih,
membuat layanan contact center mitra JAST mampu bersaing dan diakui di level nasional.
Apa yang Membuat JAST Berbeda?
Berbeda dengan penyedia contact center lainnya, JAST menghadirkan keunggulan kompetitif
melalui:
1. Solusi yang Terpersonalisasi – Layanan tidak bersifat generik, tetapi dikustomisasi
sesuai kebutuhan unik tiap klien.
2. Pengembangan SDM Berkelanjutan – Agent dibekali dengan training teknis sekaligus
soft skill agar mampu menghadirkan pengalaman pelanggan terbaik.
3. Layanan End-to-End – Mulai dari infrastruktur cloud, penyediaan agent, monitoring
kualitas, hingga value-added service untuk efisiensi biaya.
4. Sinergi Teknologi dan Manusia – Perpaduan teknologi modern yang scalable dan secure
dengan SDM unggul, sehingga layanan publik lebih optimal.
Capaian ini membuktikan bahwa sinergi teknologi, pelatihan berkelanjutan, dan sumber daya
manusia yang unggul mampu menghadirkan layanan prima bagi masyarakat. Kami bangga
Contact Center JAST menjadi bagian dari kesuksesan para mitra strategis pemerintah dalam
memberikan pelayanan publik terbaik.
PT Jasnita Telekomindo Tbk.
Direksi
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Press Release
PT Jasnita Telekomindo Tbk’s Partners Achieve Remarkable Success at The Best Contact
Center Indonesia 2025
Jakarta, September 25, 2025 – The Indonesia Contact Center Association (ICCA) officially
announced the winners of the annual The Best Contact Center Indonesia 2025 at Balai Sarbini,
Jakarta. This year marks the 19th edition since the competition was first held in 2007.
The competition was joined by 57 companies across industries with a total of 731 participants,
consisting of:
• 416 individual participants in 48 categories
• 846 participants in 141 innovation team presentations across 11 categories
• 198 participants in 87 teamwork presentations across 9 categories
With the spirit of competition to improve service quality, PT Jasnita Telekomindo Tbk. (JAST)
hopes this event will continue to serve as a platform for collaboration and professional
development for contact center practitioners in Indonesia.
Achievements of JAST’s Contact Center Partners at ICCA 2025
• BPJS Kesehatan (BPJS Health): 9 Gold, 2 Platinum, 3 Silver, and 5 Bronze
• BPJS Ketenagakerjaan (BPJS Employment): 2 Gold, 2 Silver, and 1 Bronze
• Ministry of Primary and Secondary Education (Kemendikdasmen): 2 Platinum and 1
Gold
These awards were achieved across three main categories:
1. The Best Contact Center Operations
2. The Best Cost Management
3. The Best Customer Experience
The Role of JAST Contact Center
As the provider of the JasCall cloud contact center solution, JAST serves as a strategic partner
to various government institutions in delivering excellent public services. JAST not only provides
infrastructure and professional agents but also consistently delivers technical training, soft skill
development, and tailored technical solutions with value-added customization to address
each client’s specific needs.
The combination of reliable infrastructure and well-trained human resources has enabled JAST’s
partner contact centers to remain competitive and gain recognition at the national level.
What Makes JAST Different?
Unlike other contact center providers, JAST offers a competitive edge through:
1. Personalized Solutions – Services are not generic but customized according to each
client’s unique needs.
2. Continuous Human Capital Development – Agents are equipped with both technical
training and soft skills to deliver the best customer experience.
3. End-to-End Services – Covering cloud infrastructure, agent provision, quality
monitoring, and value-added services for cost efficiency.
4. Technology and People Synergy – A combination of scalable, secure modern technology
with highly skilled human resources, ensuring optimal public service delivery.
This achievement demonstrates that the synergy of technology, continuous training, and superior
human resources can deliver excellent services to society. We are proud that the JAST Contact
Center has been part of the success of our strategic government partners in providing the best
public services.
PT Jasnita Telekomindo Tbk.
Board of Directors
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Kementerian Pendidikan Dasar dan Menengah
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PT Jasnita Telekomindo Tbk’s Partners Achieve Remarkable Success
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