20250924_JAST_Laporan Informasi dan Fakta Material_31951958_lamp1.pdf

PT Jasnita Telekomindo Tbk. Supports the Digitalization of Public Services through MPPDN

Jakarta, September 24, 2025
The Deputy Minister of Communication and Digitalization (Wamenkomdigi) recently emphasized
that the National Digital Public Service Mall (MPPDN) serves as a solution to the proliferation
of government service applications in Indonesia. With MPPDN, the public is expected to access a
wide range of government services more easily, quickly, and in an integrated platform.
This initiative aligns with the mandate of the Ministry of Communication and Digitalization
(Komdigi) under Presidential Regulation No. 95 of 2018 concerning the implementation of the
Electronic-Based Government System (SPBE). The mandate includes the management of the
national data center, intra-government networks, and government service interconnection
systems.
Through the integration of SPBE, public services can become more transparent, efficient, and
build greater public trust in digital governance. As a provider of communication and public service
digitalization solutions, PT Jasnita Telekomindo Tbk (JAST) welcomes this strategic step. JAST
believes that MPPDN is in line with the company’s mission to deliver integrated digital services
for both central and regional governments.

JAST’s Commitment to Supporting MPPDN
JAST already offers a wide range of products and services that can strengthen the implementation
of MPPDN, including:
    • Cloud Contact Center – an integrated communication solution that enables the public to
        access government service information through telephone, WhatsApp, email, and
        social media in a single dashboard.
    • Omnichannel Platform – supports the integration of multiple communication channels
        so that citizens can connect with public services seamlessly.
    • Digital Customer Experience (CX) Solutions – delivers faster, more responsive, and
        transparent public service experiences through chatbot, voicebot, and AI analytics
        technology.
    • 112 Emergency Call Center Service – a national emergency call solution that helps local
        governments provide quick and coordinated access for emergency response.
    • Managed Services – assists government institutions in managing their IT and
        communication infrastructure to remain reliable, secure, and efficient.

Supporting Government Digital Transformation
JAST’s vision is: “Building a digital and intelligent communication ecosystem with AI, IoT, and
networks – empowering command centers and connected services.” Guided by this vision, JAST
believes that digital transformation in the public sector is not only about bureaucratic efficiency
but also about delivering inclusive, transparent services that strengthen public trust.
By combining innovations in communication technology, AI, and extensive experience in
supporting government digitalization, JAST is confident it can make a tangible contribution to the
success of MPPDN as part of Indonesia Digital 2045.

PT Jasnita Telekomindo Tbk.
Board of Directors