20250901_JAST_Laporan Informasi dan Fakta Material_31936287_lamp1.pdf

   Semua dilakukan dari rumah atau lokasi lain, cukup dengan laptop dan koneksi internet.

 3. Apakah JasCall memerlukan instalasi alat khusus?
    Tidak. JasCall sepenuhnya berbasis cloud. Pengguna hanya memerlukan:
    ●       Laptop atau PC
    ●       Headset
    ●       Akses internet
    Tidak perlu perangkat PBX, server, atau kabel tambahan.

 4. Seberapa cepat JasCall bisa diaktifkan?
    Biasanya JasCall dapat diaktifkan dalam waktu 1 hari kerja, tergantung kebutuhan jumlah agen dan
    skema routing.

 5. Apakah layanan JasCall tetap aman saat digunakan secara remote?
    Ya. JasCall menggunakan enkripsi dan sistem keamanan kelas enterprise. Semua panggilan dan data
    pelanggan dilindungi sesuai standar industri.

 6. Bisa digunakan oleh berapa banyak agen?
    JasCall fleksibel untuk digunakan oleh tim kecil (5 agen) hingga tim besar (ratusan agen). Sangat
    cocok untuk UMKM maupun perusahaan besar.

 7. Apakah JasCall bisa merekam dan memantau kinerja agen?
    Bisa. Fitur monitoring dan recording tersedia untuk memastikan kualitas layanan tetap tinggi,
    meskipun agen bekerja dari lokasi yang berbeda-beda.

 8. Bisa terintegrasi dengan WhatsApp atau CRM?
    Ya. JasCall mendukung integrasi dengan:
    ● WhatsApp Business API
    ● CRM (Salesforce, Zoho, HubSpot, dll)
    ● Sistem tiket seperti Zendesk, Freshdesk

 9. Apa saja industri yang cocok menggunakan JasCall saat ini?
    ● Perbankan & keuangan
    ● E-commerce
    ● Layanan publik
    ● Logistik & ekspedisi
    ● Kesehatan / klinik / telemedicine

10. Bagaimana cara mencoba atau aktivasi layanan?
    Hubungi tim sales kami di:
    •ʌ□V□ sales@jasnita.co.id
    ! +62-21-2856 5288

   PT Jasnita Telekomindo Tbk.
   Direksi

  Amid Nationwide Demonstrations, Jasnita Telekomindo Ensures JasCall Service Remains Active
  and Stable

  Jakarta, September 1, 2025
  In response to the ongoing demonstrations across major cities in Indonesia, which have impacted
  access to physical office operations, PT Jasnita Telekomindo Tbk (JAST) assures that its JasCall
  service — a cloud-based contact center system — remains stable, secure, and accessible from
  anywhere.




  As a response to these needs, Jasnita introduces JasCall, a Cloud Contact Center service that
  enables banks and public service institutions to continue delivering optimal services even
  when facing operational challenges at headquarters or branch offices. Moreover, companies
  with multiple extensions and branch locations can also benefit from JasCall by unifying their
  internal and external communication systems, making them more efficient and easier to manage.


  JasCall is built on cloud contact center technology, allowing staff to run full contact center operations
  using only an internet connection and supported devices. No additional physical infrastructure is
  needed.
  Key advantages of JasCall include:
   ● Work from anywhere using just a laptop or smartphone
   ● Smart call routing & queue management
   ● Real-time call monitoring & recording
   ● Integration with CRM and ticketing systems
   ● Enterprise-grade data security

  A Reliable Solution for Critical Sectors
  During situations such as demonstrations, companies in banking, logistics, and healthcare must
  maintain reliable connections with customers and users. JAST has seen a surge in the use of JasCall
  as a preferred operational alternative in these circumstances.

  About Jasnita Telekomindo
  PT Jasnita Telekomindo Tbk is a cloud-based communication service provider that serves a wide
  range of industries across Indonesia. Through services like JasCall, Jasnita supports digital
  transformation and ensures business continuity — even during emergencies or national disruptions.

  FAQ – JasCall for Demo or Emergency Situations

1. What is JasCall?
   JasCall is a cloud-based contact center service from Jasnita Telekomindo, enabling companies to
   operate their call centers from anywhere — without relying on on-site infrastructure.

2. How does JasCall help during demonstrations or emergencies?
   When access to headquarters is limited due to demonstrations or other disruptions, contact center
   agents can still:
   ● Receive and make calls
   ● Serve customers in real-time
   ● Access CRM systems or customer databases

    All from home or any remote location, using only a laptop and internet connection.


 3. Does JasCall require special hardware or installation?
    No. JasCall is 100% cloud-based. Users only need:
    ● A laptop or PC
    ● A headset
    ● An internet connection
    No PBX systems, servers, or wiring are needed.

 4. How fast can JasCall be activated?
    JasCall can typically be activated within 1 business day, depending on the number of agents and
    routing configuration.

 5. Is JasCall secure for remote use?
    Yes. JasCall uses enterprise-grade encryption and security protocols. All customer data and call records
    are protected to meet industry standards.

 6. How many agents can use JasCall?
    JasCall is flexible — it supports small teams (5 agents) up to large operations with hundreds of
    agents. Suitable for both SMEs and large enterprises.

 7. Can JasCall record and monitor agent performance?
    Yes. JasCall offers real-time monitoring and call recording features to maintain high service quality even
    with remote agents.

 8. Can JasCall integrate with WhatsApp or CRM systems?
    Yes. JasCall supports integration with:
    ● WhatsApp Business API
    ● CRMs such as Salesforce, Zoho, HubSpot
    ● Ticketing systems like Zendesk, Freshdesk

 9. What industries can benefit from JasCall during this time?
    ● Banking & Financial Services
    ● E-commerce
    ● Public Services & Government
    ● Logistics & Delivery
    ● Healthcare / Clinics / Telemedicine

10. How can I try or activate JasCall?
    Contact our sales team:
    □ʌV• V sales@jasnita.co.id
    ! +62-21-2856 5288


   PT Jasnita Telekomindo Tbk.
   The Board of Directors