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20250703_JAST_Laporan Informasi dan Fakta Material_31911134_lamp1.pdf
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JAST Dorong Produktivitas Layanan Publik dan
Perusahaan lewat Cloud Contact Center “JasCall”
Jakarta, 3 Juli 2025 – PT Jasnita Telekomindo Tbk (JAST), penyedia solusi komunikasi terintegrasi di
Indonesia, terus memperkuat komitmennya dalam mendorong efisiensi dan kualitas layanan
pelanggan melalui platform andalannya, JasCall – sistem Cloud Contact Center yang telah digunakan
oleh berbagai lembaga strategis dan korporasi nasional.
Sejumlah institusi strategis nasional telah mempercayakan layanan contact center mereka pada JAST,
termasuk:
• BPJS Kesehatan (Hotline 165)
• BPJS Ketenagakerjaan (Hotline 175)
• Kementerian Pendidikan Dasar dan Menengah (Kemendikdasmen)
• Ombudsman Republik Indonesia (ORI)
• Dewan Kehormatan Penyelenggara Pemilu (DKPP RI)
JasCall telah membuktikan kemampuannya dalam membantu institusi publik menjawab tantangan
pelayanan masyarakat yang cepat, tepat, dan terekam dengan baik. Tidak hanya penyediaan sistem,
JAST juga melakukan penyediaan infrastruktur lainnya, termasuk agent call center.
JAST tidak hanya membantu klien menjawab lebih banyak panggilan, tetapi juga menciptakan waktu
produktif yang tinggi di tiap interaksi. JasCall memastikan setiap komunikasi menghasilkan nilai
nyata—baik bagi pelanggan maupun organisasi, yang mengintegrasikan teknologi cloud, dashboard
monitoring real-time, dan integrasi dengan CRM untuk memastikan agen contact center dapat bekerja
secara efisien dari mana saja. Fitur rekaman otomatis, distribusi panggilan cerdas (ACD), hingga
kemampuan omnichannel menjadikan JasCall sebagai solusi lengkap untuk layanan pelanggan masa
kini.
Mengacu pada studi internal, organisasi yang mengadopsi JasCall mampu menurunkan rata-rata waktu
tanggap pelanggan hingga 30% dalam tiga bulan awal penggunaan—sekaligus meningkatkan customer
satisfaction score (CSAT) secara signifikan.
Selain itu, JasCall juga mendorong engagement karyawan dengan antarmuka kerja yang ringkas,
fleksibel, dan didukung pelatihan berbasis data.Efisiensi sistem turut menciptakan ritme kerja yang
lebih stabil bagi para agen. Sebagai bagian dari portofolio solusi Jasnita, JasCall terhubung erat dengan
layanan WhatsApp Business API, AI-powered chatbot, dan Omnichannel Communication Platform,
memberikan keleluasaan bagi organisasi dalam membangun layanan pelanggan modern yang scalable
dan hemat biaya.
JAST percaya bahwa contact center bukan hanya fungsi operasional, tapi juga aset strategis. Dengan
teknologi JasCall, kami membantu klien menciptakan keunggulan kompetitif dari layanan pelanggan
mereka.
Untuk informasi lebih lanjut mengenai JasCall dan solusi produktivitas lainnya, kunjungi
www.jasnita.com
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JAST Boosts Public and Corporate Service Productivity through Cloud Contact Center “JasCall”
Jakarta, July 3, 2025 – PT Jasnita Telekomindo Tbk (JAST), a leading provider of integrated
communication solutions in Indonesia, continues to strengthen its commitment to improving customer
service efficiency and quality through its flagship platform, JasCall – a Cloud Contact Center system
already trusted by several key government institutions and national corporations.
A number of strategic national institutions have entrusted their contact center services to JAST,
including:
• BPJS Kesehatan (Hotline 165)
• BPJS Ketenagakerjaan (Hotline 175)
• Ministry of Primary and Secondary Education (Kemendikdasmen)
• The Indonesian Ombudsman (ORI)
• The Honorary Council of Election Organizers (DKPP RI)
JasCall has proven its capability in helping public institutions address the growing demand for fast,
accurate, and well-documented public service. Beyond system provision, JAST also supplies supporting
infrastructure, including professional call center agents.
JAST is not only helping clients handle more calls, but also enabling high productive time in every
interaction. JasCall ensures that each communication delivers real value—for both the customer and
the organization. It integrates cloud technology, real-time monitoring dashboards, and CRM systems to
help contact center agents work efficiently from anywhere. Features like automatic recording,
intelligent call distribution (ACD), and omnichannel capabilities make JasCall a comprehensive solution
for modern customer service.
According to internal studies, organizations that adopted JasCall reduced average customer response
time by up to 30% within the first three months, while significantly improving their Customer
Satisfaction Scores (CSAT).
JasCall also enhances employee engagement through a user-friendly, flexible interface supported by
data-driven training. System efficiency creates a more stable work rhythm for agents. As part of
Jasnita’s broader solution portfolio, JasCall is tightly integrated with WhatsApp Business API, AI-
powered chatbots, and the Omnichannel Communication Platform, allowing organizations to build
scalable, cost-effective, and modern customer service ecosystems.
JAST believe a contact center is not just an operational function, but a strategic asset.
With JasCall technology, we help our clients turn their customer service into a competitive advantage.
For more information about JasCall and other productivity solutions, please visit: www.jasnita.com
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Kementerian Pendidikan Dasar dan Menengah
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Ministry of Primary and Secondary Education
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