20250630_JAST_Laporan Informasi dan Fakta Material_31909414_lamp1.pdf

Sebagai penyedia layanan, PT Jasnita Telekomindo Tbk. tidak hanya menyediakan teknologi
dan sistem, tetapi juga secara berkala memberikan pelatihan dan pengembangan kompetensi
kepada para agent. Fokus pelatihannya mencakup peningkatan komunikasi efektif,
pemahaman terhadap isu-isu masyarakat, serta penguasaan teknologi layanan digital.

Dengan dukungan sistem dashboard real-time, ticketing digital, dan pemantauan aktivitas
lintas kanal, Call Center Kemendikdasmen saat ini telah melayani dan berinteraksi dengan
masyarakat setiap bulannya—mulai dari permintaan informasi, klarifikasi, hingga pengaduan
terkait pendidikan dasar dan menengah.

Kunjungan ini menjadi bagian dari langkah nyata Kemendikdasmen dalam menghadirkan
pelayanan publik yang adaptif terhadap perubahan zaman, dengan tetap menjunjung prinsip
inklusivitas, kecepatan, dan kualitas interaksi.


PT Jasnita Telekomindo Tbk.
Direksi

               Fostering Engagement and Strengthening Collaboration,
      Secretary General of Kemendikdasmen Visits Kemendikdasmen Call Center

Jakarta, June 26, 2025 — The Secretary General of the Ministry of Primary and Secondary
Education (Kemendikdasmen) conducted a working visit to the Kemendikdasmen Call Center
located at Guntur 45, South Jakarta. The visit aimed to build closer ties with the agents and
strengthen strategic cooperation in managing public services based on digital technology.
The Kemendikdasmen Call Center now operates as a multi-channel service, covering:
    • Inbound and outbound calls
    • Official WhatsApp
    • Email and web form
    • Social media services (Instagram, Facebook, X/Twitter)
    • Face-to-face (walk-in) service
The Kemendikdasmen Call Center is supported by a digital ticket management system, real-
time monitoring dashboard, and multi-channel integration (phone, email, and other online
platforms), enabling faster and more measurable service delivery.
All technology systems, supporting applications, infrastructure, and agent provision are
managed by PT Jasnita Telekomindo Tbk., which plays a key role in supporting the
transformation of public services through digital solutions.
The Secretary General of Kemendikdasmen observed the daily operations of the call center,
engaged in dialogue with the agents, and emphasized the importance of delivering service that
is fast, accurate, and empathetic in responding to public needs. In this digital era, the public
demands instant, accurate, and human-centered responses, and the contact center is expected
to serve as the trusted face of Kemendikdasmen.
As a service provider, PT Jasnita Telekomindo Tbk. not only supplies the technology and
systems but also regularly provides training and competency development for the agents. The
training focuses on enhancing effective communication, understanding public concerns, and
mastering digital service technologies.
With the support of a real-time dashboard system, digital ticketing, and cross-channel activity
monitoring, the Kemendikdasmen Call Center now interacts with the public every month—
handling requests for information, clarifications, and complaints related to primary and
secondary education.
This visit is part of Kemendikdasmen's tangible efforts to provide public services that are
adaptive to changing times, while upholding the principles of inclusivity, speed, and quality
interaction.

PT Jasnita Telekomindo Tbk.
Board of Directors