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20250205_BTPN_Laporan Informasi dan Fakta Material_31859832_lamp3.pdf
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PRESS RELEASE For immediate release SMBC Indonesia Accelerates Meaningful Growth Nationwide Through Branch Transformation Surabaya, February 5, 2025 – PT Bank SMBC Indonesia Tbk (SMBC Indonesia) has officially unveiled the transformation of its Surabaya branch in East Java, reinforcing its commitment to providing integrated and inclusive financial services to all customer segments across Indonesia. This transformation marks the next step in SMBC Indonesia’s brand evolution, following its official rebranding at the end of 2024. Located on Jl. Diponegoro, the Surabaya branch is the first of six key branches undergoing a full-scale transformation. Throughout February 2025, SMBC Indonesia will continue this rollout with branch inaugurations in Makassar, South Sulawesi; Bandung, West Java; Semarang, Central Java; Yogyakarta, Special Region of Yogyakarta; and Medan, North Sumatra. This transformation also introduces an enhanced branch service concept. Customers will also be able to access SMBC Indonesia's Jenius digital services at all flagship branch offices in the six cities as a form of integration of digital and physical services at branch offices. Once tailored to specific customer segments, SMBC Indonesia’s branches have now adopted a fully integrated service model across the country to meet all customers’ needs. This transformation has been in progress since 2023 as part of the bank’s broader brand evolution. “This is not merely a physical transformation; it represents our philosophy of creating a more seamless and integrated banking experience to better serve customers across various segments,” said Darmadi Sutanto, Deputy President Director of SMBC Indonesia. “The phased transformation of SMBC Indonesia’s branches reaffirms our commitment to offering agile financial solutions that meet our customers’ evolving needs, wherever they may be,” Darmadi added. Driving Sustainable Growth with the Strength of a Global Network This transformation, exemplified by the inauguration of the newly transformed branch, further solidifies SMBC Indonesia’s position as a bank that leverages global network access while maintaining a strong legacy of local excellence. SMBC Indonesia continues to provide comprehensive financial solutions tailored to diverse customer segments. For retail clients, the bank offers financing services across various sectors, from micro, small, and medium enterprises (MSMEs) to retail banking—covering retirees and affluent customers—and corporations—ensuring optimal financial support. Aligned with its sustainability commitment, SMBC Indonesia continues to enhance financing for eco-friendly and socially impactful initiatives. In its latest collaboration, the bank extended a $10 million Multi-Option Trade facility to PT Surya Utama Nuansa (SUN Energy) to facilitate operational expansion and the development of solar energy projects in the commercial and industrial sectors.
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“Our efforts extend to sustainability initiatives that foster economic growth, including in the MSME sector,
which is a major driver of Indonesia’s economy,” said Darmadi.
SMBC Indonesia is also strengthening its commitment to retirees by expanding its support to pre-retirement
segments and active employees planning for their future. This initiative underscores the bank’s dedication to
enabling retirees to achieve greater financial stability and meaningful personal growth.
With this transformation, SMBC Indonesia strives to bring positive change to customers across Indonesia,
from individuals to corporate clients. Beyond addressing financial needs, this initiative reinforces the bank’s
commitment to offering solutions that enable meaningful growth.
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For further information, please contact:
PT Bank SMBC Indonesia Tbk
Andrie Darusman, Communications & Daya Head
Email: andrie.darusman@smbci.com or corporate.communications@smbci.com
SMBC Indonesia in brief
PT Bank SMBC Indonesia Tbk (SMBC Indonesia)—formerly PT Bank BTPN Tbk (Bank BTPN)—is a foreign exchange bank
resulting from the merger of PT Bank Tabungan Pensiunan Nasional Tbk (BTPN) and PT Bank Sumitomo Mitsui Indonesia
in February 2019. Driven by the spirit of "Do Good, Be Great," SMBC Indonesia aims to create more meaningful growth
for society through innovative and comprehensive financial solutions centred on meeting customers' needs across
various segments. SMBC Indonesia provides products and services such as green financing, products and services for
retired customers, for micro, small, and medium enterprise customers, for large national, multinational, and Japanese
corporations, wealth management services through Sinaya, as well as digital banking services for digital-savvy
communities through Jenius. Additionally, SMBC Indonesia has subsidiaries, including PT Bank BTPN Syariah Tbk, serving
customers from productive underprivileged communities, and financing companies PT Oto Multiartha (OTO) for four-
wheel vehicles and PT Summit Oto Finance (SOF) for two-wheel vehicles. SMBC Indonesia's commitment to positively
and sustainably impacting the broader community is also reflected through Daya. This sustainable and measurable
empowerment program offers regular training to enhance personal capabilities and capabilities for a more meaningful
life.
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PT Surya Utama Nuansa
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Bank Tabungan Pensiunan Nasional Tbk
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PT Bank Sumitomo Mitsui Indonesia
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