20250108_JAST_Laporan Informasi dan Fakta Material_31844006_lamp1.pdf

3. Kemudahan bagi Agen: Menjawab Berbagai Kanal dalam Satu Sistem

Salah satu fitur terbaik dari Contact Center JAST adalah bahwa agen dapat
menjawab berbagai kanal komunikasi dalam satu sistem. Mereka tidak perlu
berganti aplikasi atau platform untuk menangani pertanyaan dari pelanggan
yang datang melalui saluran yang berbeda. Semua interaksi—baik itu telepon,
chat, atau media sosial—terpadu dalam satu dashboard yang mudah
digunakan.

Hal ini tidak hanya meningkatkan produktivitas agen, tetapi juga
memungkinkan mereka untuk memberikan respon yang lebih cepat dan lebih
personal kepada pelanggan. Setiap permintaan dapat segera ditangani dengan
informasi yang sudah tersedia, tanpa kehilangan waktu berharga.

4. Penggunaan Luas: Digunakan oleh Kementerian, Lembaga Negara,
   Instansi Keuangan, dan Ritel

Contact Center JAST sudah terbukti efektif dan dapat diandalkan oleh berbagai
sektor, termasuk kementerian, lembaga negara, instansi keuangan, ritel, dan
banyak lainnya. Dengan pengalaman melayani berbagai jenis industri dan
organisasi besar, sistem ini telah membuktikan kemampuannya untuk
menangani volume komunikasi yang tinggi serta memenuhi berbagai
kebutuhan yang sangat beragam.

Misalnya, di sektor kementerian, sistem ini membantu mengelola transaksi
atau permintaan dari pengguna layanan dengan aman dan efisien. Di sektor
ritel, Contact Center JAST memungkinkan perusahaan untuk memberikan
layanan pelanggan yang cepat dan responsif, serta mendukung program
pemasaran dan promosi melalui outbound calls.

5. Fungsi Contact Center untuk Pelanggan

Bagi pelanggan, menggunakan Contact Center JAST berarti mendapatkan
layanan yang lebih baik dan lebih cepat. Dengan omnichannel, mereka dapat
memilih saluran komunikasi yang paling nyaman bagi mereka, dan tetap
menerima respons yang konsisten dan profesional, tanpa harus mengulang
informasi atau menjelaskan masalah dari awal.

      Respon yang Cepat dan Tepat: Dengan agen yang dapat mengakses
       riwayat interaksi melalui satu sistem, pelanggan dapat menerima
       bantuan yang lebih cepat dan lebih akurat.
      Pengalaman yang Mulus: Tidak ada lagi batasan antara saluran
       komunikasi. Pelanggan yang berpindah saluran (misalnya, dari
       WhatsApp ke email) tetap akan menerima layanan yang lancar dan
       konsisten.
      Layanan Proaktif: Dengan kemampuan outbound, perusahaan dapat
       melakukan pendekatan proaktif kepada pelanggan, meningkatkan
       peluang untuk meningkatkan loyalitas atau memperkenalkan produk
       baru yang relevan.

Dengan Contact Center JAST, perusahaan Anda memiliki solusi lengkap yang
mampu menangani inbound dan outbound komunikasi, memastikan
pengalaman pelanggan yang lebih terintegrasi, responsif, dan efisien. Dengan
sistem omnichannel dan integrasi multichannel, serta fleksibilitas dalam
mengelola berbagai kanal komunikasi dalam satu platform, Contact Center
JAST memungkinkan perusahaan untuk memberikan layanan pelanggan yang
lebih baik, lebih cepat, dan lebih personal.

Dari kementerian dan lembaga negara hingga instansi keuangan dan sektor
ritel, Contact Center Jasnita telah terbukti mampu meningkatkan produktivitas
dan kepuasan pelanggan di berbagai industri. Ini adalah solusi yang tepat bagi
perusahaan yang ingin memaksimalkan layanan pelanggan dan meningkatkan
efisiensi operasional di era digital.

Maximize Your Company’s Service with Jasnita’s Contact Center

Excellent customer service is key to building strong relationships with your
audience, and one of the best ways to achieve this is by leveraging the Contact
Center technology offered by PT Jasnita Telekomindo Tbk (“JAST”). Equipped
with an omnichannel Contact Center system, JAST provides a comprehensive
solution for managing various customer interactions—whether inbound or
outbound. Here are the ways you can maximize your company’s service using
this system.

1. Inbound and Outbound: Flexibility for Diverse Needs

With JAST’s Contact Center, your company can handle both types of customer
communication: inbound (incoming contacts) and outbound (outgoing contacts).

Inbound: Customers can reach out to your company via various channels such
as phone, email, WhatsApp, chat, or social media. Customer service agents will
receive messages or calls, respond to inquiries, provide support, or resolve
issues quickly and effectively.

Outbound: The system also enables your company to carry out proactive
communication, such as calling customers to inform them about new offers,
remind them of overdue payments, or conduct customer satisfaction surveys.
This gives your company the ability to not only respond but also manage
customer relationships proactively.

2. Omnichannel and Multichannel Integration: All Channels in One System

The main advantage of JAST’s Contact Center is its ability to integrate various
customer communication channels into one centralized system. With its deep
omnichannel capabilities, agents can manage messages from multiple channels
(phone, email, WhatsApp, SMS, social media, etc.) all within a single platform.

This means that whether a customer contacts via social media or phone, the
agent will have direct access to their previous interaction history, providing
faster and more accurate information. The system allows for a smoother,
seamless customer experience, improving both customer satisfaction and
operational efficiency.

3. Ease for Agents: Responding Across Channels in One System

One of the best features of JAST’s Contact Center is that agents can respond to
various communication channels from within one system. They no longer need
to switch between applications or platforms to handle inquiries from customers
coming from different channels. All interactions—whether phone, chat, or social
media—are integrated into a single, easy-to-use dashboard.

This not only enhances agent productivity but also allows them to provide
quicker and more personalized responses to customers. Each request can be
addressed immediately with available information, without wasting valuable
time.

4. Broad Usage: Trusted by Ministries, Government Agencies, Financial
Institutions, and Retail

JAST’s Contact Center has proven to be effective and reliable across various
sectors, including ministries, government agencies, financial institutions, retail,
and many others. With experience serving a wide range of industries and large
organizations, this system has demonstrated its ability to handle high volumes
of communication and meet diverse, complex needs.

For example, in the government sector, this system helps manage transactions
or requests from service users securely and efficiently. In retail, JAST’s Contact
Center enables businesses to provide fast, responsive customer service and
supports marketing and promotional programs through outbound calls.

5. Benefits of Contact Center for Customers

For customers, using JAST’s Contact Center means receiving better and faster
service. With omnichannel capabilities, they can choose the communication
channel that’s most convenient for them and still receive consistent and
professional responses without needing to repeat information or explain their
issue from the beginning.

Quick and Accurate Responses: With agents able to access interaction history
through one system, customers receive help faster and more accurately.

Seamless Experience: No longer are there boundaries between communication
channels. Customers who switch channels (e.g., from WhatsApp to email) will
still receive smooth and consistent service.

Proactive Service: With outbound capabilities, your company can take a
proactive approach to customers, increasing the chances of boosting loyalty or
introducing relevant new products.

With JAST’s Contact Center, your company has a complete solution capable of
handling both inbound and outbound communications, ensuring a more
integrated, responsive, and efficient customer experience. With its omnichannel
system and multichannel integration, along with the flexibility to manage
various communication channels within one platform, JAST’s Contact Center
enables companies to provide better, faster, and more personalized customer
service.

From ministries and government agencies to financial institutions and retail
sectors, JAST’s Contact Center has proven to enhance productivity and
customer satisfaction across various industries. It’s the ideal solution for
companies looking to maximize customer service and improve operational
efficiency in the digital age.