20241203_JAST_Laporan Informasi dan Fakta Material_31803837_lamp1.pdf

     Personalisasi Pengalaman Pelanggan: Memberikan layanan yang
      lebih tepat sasaran melalui pemahaman preferensi pelanggan.

Masa Depan Contact Center AI Driven

Masa depan Contact Center AI Driven menjanjikan pengembangan
kecerdasan buatan yang lebih canggih, integrasi dengan teknologi seperti
Internet of Things (IoT), serta model hybrid yang menggabungkan AI dengan
interaksi manusia untuk menangani kasus yang lebih kompleks.

PT Jasnita Telekomindo Tbk. merekomendasikan langkah-langkah berikut
untuk perusahaan yang ingin mengadopsi AI di contact center:

     Memulai dengan pilot project.
     Melakukan pelatihan bagi karyawan untuk bekerja secara efektif
      dengan teknologi AI.

Dengan potensi besar dalam transformasi Contact Center, AI diharapkan
dapat membawa perubahan signifikan dalam layanan pelanggan. PT Jasnita
Telekomindo Tbk. hadir sebagai solusi dalam menghadapi perkembangan
ini dengan menyediakan contact center berbasis AI yang inovatif.

Press Release

Contact Center AI Driven: Addressing the Challenges of Customer
Service in the Future

Jakarta, 3 Desember 2024

As we enter 2025, the business world will face significant transformations
driven by technological advancements, changes in consumer behavior, and
a growing awareness of sustainability. For Indonesia, with its rapidly
growing digital economy, understanding these business trends will be key to
seizing new opportunities and addressing global challenges.

In an increasingly digital era powered by Artificial Intelligence (AI), Contact
Center solutions have evolved to integrate AI technology, optimizing
interactions between companies and their customers. This innovative
solution aims to enhance customer satisfaction, reduce response times, and
lower operational costs.

Definition of Contact Center AI Driven

Contact Center AI Driven refers to customer service systems that leverage AI
for process automation, data analysis, and more personalized service
delivery. Key features of this system include:

      Chatbots and Virtual Assistants: Providing 24/7 responses to
       common questions and resolving simple issues.
      Data and Sentiment Analysis: Identifying customer sentiments to
       tailor services to their needs.
      Process Automation: Enhancing operational efficiency by automating
       routine tasks.
      Personalized Customer Experience: Offering accurate
       recommendations based on customer behavior and interaction history.
      Multichannel Integration: Seamlessly managing communication
       across various channels (phone, email, chat, social media).

Benefits of Contact Center AI Driven

The implementation of this system offers various benefits, including:

      Increased Efficiency: Reducing wait times and enhancing response
       speeds.

      Operational Cost Reduction: Minimizing the need for human labor
       for routine tasks.
      Personalized Customer Experience: Delivering more targeted
       services through understanding customer preferences.

The Future of Contact Center AI Driven

The future of Contact Center AI Driven promises advancements in
sophisticated AI development, integration with technologies like the Internet
of Things (IoT), and hybrid models that combine AI with human interaction
to handle more complex cases.

PT Jasnita Telekomindo Tbk. recommends the following steps for companies
looking to adopt AI in their contact centers:

      Start with a pilot project.
      Provide training for employees to work effectively with AI
       technology.

With its significant potential for transforming contact centers, AI is expected
to bring about substantial changes in customer service. PT Jasnita
Telekomindo Tbk. is ready to meet these advancements by providing
innovative AI-driven contact center solutions.