Source file signed link, expires in 15 minutes
Extracted text 35
Page 1
Public Expose 2024 Performance FY 2023 and Q3-2024 PT Garuda Indonesia (Persero) Tbk 11 November 2024
Page 2
Public Expose Garuda Indonesia 2024
Board of Director
PT Garuda Indonesia (Persero) Tbk
Irfan Setiaputra Prasetio
President & CEO Tumpal M. Hutapea
Director of Finance & Risk
Director of Operations
Management
Ade R. Susardi Rahmat Hanafi Enny Kristiani
Director of Human Capital &
Director of Commercial Director of Maintenance
Corporate Services
Page 3
Presented by President & CEO Irfan Setiaputra
Page 4
How our Corporate Strategy Can Make Us Rebound Forward
Garuda Indonesia to implement three quick wins corporate strategy to rebound forward. This strategy will focus
on streamlining the business to reach efficiency and profitability, while still retaining a world-class presence
REBOUND FORWARD SIMPLE
• Focus on Domestic Routes, and Selective
International Routes
• Flight Planning Coordination With Citilink
Simple • Fleet Type Optimization
• Optimizing BUMN Collaboration
• Effective Organizational Development
• Integrated Talent Management
3 PROFITABLE
• Prioritizing Profitability
QUICK • Cost Efficiency
WINS • Subsidiary Restructuring
• Optimizing Equity Improvements
Full
Profitable
Service FULL SERVICE
• Most Trusted Brand
• Genuine Service
• Digitally Enabled
• Service Enhancement
4
Page 5
What’s Beyond 2024
Moving forward beyond 2024, Garuda Indonesia plans to execute numbers of operational
initiatives:
1 New lease commercial agreements
2 Additional aircraft for regular flights
3 Part of aviation holding
4 Routes optimization
5 Synergy Garuda and Citilink
6 Management Development Program
7 Zero emission
5
Page 6
Synergies Through Alliances and Partnerships
Garuda Indonesia to explore new revenues and business opportunities through alliances and partnerships with
Emirates and Singapore Airlines. This strategic plan will bring meaningful synergies on key aspects such as
connectivity and joint products
Codeshare Partnership Hardblock Partnership Joint Venture Specific Routes Partnership
6
Page 7
Highlights of Garuda Indonesia’s Key Events in the 9M of 2024
08 MARCH 20 MAY 06 SEPTEMBER
05 JANUARY
Garuda and UOB Indonesia launched the Garuda .
Garuda Indonesia has completed the partial Garuda Indonesia and Singapore Airlines expand Garuda Indonesia, on Friday (6/9), supported
Indonesia UOB Card (GIUC) following a co-brand
repayment of bonds and sukuk amounting commercial cooperations through Frequent Flyer the apostolic journey of Vatican Head of State
partnership commitment, which was fundamentally
to US$50 million through tender offer established in 2006 with Citibank as part of the
Program to strengthening the aviation business and World Catholic Leader Pope Francis to Asia-
scheme on December 2023. migration system between Citibank and UOB. ecosystem in the South Asia Region. Pacific.
07 FEBRUARY 03 APRIL 22 JULY 18 SEPTEMBER
Garuda Indonesia, starting on April 4, 2024,
Garuda Indonesia completed Hajj operations in Garuda Indonesia and its subsidiaries, including
officially operates a new route, Jakarta-Doha Garuda Indonesia operates humanitarian flight, 2024 by transporting 109 thousand pilgrims. Citilink, GMF, Aerofood ACS, attended the
roundtrip, as a part of a codeshare partnership supports the distribution of Indonesian government Amidst the dynamics of Hajj operations, GA international aerospace exhibition, Bali International
with Qatar Airways. aid to Sudan and Palestine. managed to record an OTP of 77% Air Show (BIAS) 2024.
22 FEBRUARY 13 MAY 15 AUGUST 26 SEPTEMBER
Garuda and The Pokémon Company officially Garuda Indonesia and its subsidiaries officially Garuda Indonesia on Wednesday (25/9) received
operate the livery Pikachu Jet GA-1 with Boeing Garuda Indonesia supports the “World Water Forum collaborated with Yayasan Benih Baik Indonesia recognition as the first winner in the Technology
737-800 NG aircraft, following the "Pokémon Air 2024” event as Official Airline, supporting mobility (BenihBaik.com) in the campaign entitled “Flight Adoption Awards for SOE's Transformation 2024
Adventure" collaboration project. through various flight routes to and from Bali. Path to Sustainabilty: Planting the Future”. competition for the Customer Satisfaction category.
7
Page 8
Performance Achievement & Recognition 9M 2024
.
Winner of the 20 Most Popular Indonesia WOW Brand 2024 Airline PT Garuda Indonesia achieved an
No. 1 On-time Performance Global Institutions/Corporations
Category IdBBB rating from PT Pemeringkat Efek
Airline 2023 in Print and Online Media by PR
by MarkPlus, Inc Indonesia (Pefindo) due to the company's
by OAG Flightview Indonesia Awards 2024
performance ability
Apresiasi Mitra BUMN
Nusantara Award 2024 Milestone Award
Champions Rank 3 Platinum Award – Score: 93.55 – Very Excellent Sapphire – Best Enterprise in Regulatory
Cultural & Cultural Innovation RANK 25 Passenger Revenue Accounting &
Category Distributor/Broker Category: State Owned Enterprise’s Public Company Compliance Transportation (Passenger) Prosper C
Category Fortune Indonesia 100 Revenue Assurance 8 Years
The Best Indonesia Corp. Secretary & Indonesia Regulatory Compliance Awards 2024
by Media Nawacita Indonesia by Fortune Indonesia by Accelya Financial Summit
Communication Award 2024 by Economic Review by Hukumonline
Garuda Indonesia on Wednesday (25/9) received
Indonesia Best Workplace for Women 2024 7 Most Popular Brand of the Year 2024 World’s Most Trustworth Companies 2024
recognition as the first winner in the Technology
in Providing Women Employee Welfare Category BUMN & Air Transportation Garuda Indonesia Achieves “VERY GOOD” Category Transport, Logistics & Packaging
Adoption Awards for SOE's Transformation 2024
Facilities & Benefits, Category By JawaPos Assesment Of Corporate Accountability competition for the Customer Satisfaction category. Rank 12 by Newsweek
Transportation/Airlines Performance from BPKP
By HERSTORY
8
Page 9
Presented by Director of Finance & Risk Management Prasetio
Page 10
Shares Performance GIAA Ytd September 2024
Third Quarter Market Cap increased to IDR 6.4Trillion
How is GIAA Stock doing
On 27 Jan 2024, Garuda submitted
information disclosure regarding the removal
of the B notation in GIAA shares and on 30
1Q 2024
Jan 2024, the B notation was removed from
GIAA shares. In Feb 2024, market
capitalization increased by 0.28T.
GIAA shares entered the Full Call Auction
period on March 25 2024, the impact of
implementing equity securities trading on a
1Q 2024
special monitoring board, trading showed a
negative trend where the blind bid method
was considered unfamiliar to investors.
GIAA shares experienced volatility in 2Q
2024, with significant fluctuations in trading
value and volume. Despite a challenging
2Q 2024 market environment, the company's
strategic actions and operational
improvements provided some support to its
stock price.
Garuda Indonesia's improved operational
efficiencies, coupled with its efforts to
3Q 2024 enhance passenger experience, provided
some stabilization to its share price toward
the end of the third quarter.
INDIKATOR GIAA Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Agu-24 Sep-24
Last Price (IDR) 68 71 55 62 56 50 60 63 70
Market Capitalization (Trilion IDR) 6,22 6,50 5,03 5,67 5,12 4,57 5,49 5,76 6,40
Souce: Bloomberg, October 2024
10
Page 11
GIAA SHAREHOLDERS DISTRIBUTION SEPTEMBER 2024
After Rights Issue and Private Placement in December 2022, Below composition of GIAA share ownership
FOREIGN RETAIL
0,51% SHARES OWNERSHIP Sep-24
FOREIGN INSTITUTIONAL %
15,30%
DOMESTIC
GOVERNMENT OF REPUBLIC
59.038.124.403 64,54%
INDONESIA
TRANS AIRWAYS 7.316.798.262 8,00%
LOCAL RETAIL
9,78%
LOCAL INSTITUTIONAL 1.712.099.385 1,87%
LOCAL RETAIL 8.945.368.521 9,78%
GOVERNMENT OF
REPUBLIC TOTAL DOMESTIC 77.012.390.571 84.18%
INDONESIA INTERNATIONAL
LOCAL 64,54%
INSTITUTIONAL FOREIGN INSTITUTIONAL 14.000.061.241 15,30%
1,87%
FOREIGN RETAIL 468.332.025 0,51%
TOTAL INTERNATIONAL 14.468.393.266 15.82%
TOTAL SHARE 91.480.783.837 100%
TRANS AIRWAYS
8,00%
FREE FLOAT 24.750.841.658 27.06%
11
Page 12
Consolidated Statement of Profit (Loss) – FY 2023
USD million
Operating 39.83% Operating 508.08%
Revenue Result 633,80
2936,63
2100,08
104,23
12M 2022 12M 2023 12M 2022 12M 2023
EBITDA 37.47% Net Income -93.26%
1141,65 3736,67
830,49
252,00
12M 2022 12M 2023 12M 2022 12M 2023
12
Page 13
THE GROUP’S FINANCIAL IN YTD SEPT 2024
USD million
Operating 14.72% Operating 4.00%
Revenue 2562,02 Result 224,86
2233,24
215,87
9M 2023 9M 2024 9M 2023 9M 2024
EBITDA 11.26% Net Income 68.97%
685,81
-75,55
616,38
-127,66
9M 2023 9M 2024 9M 2023 9M 2024
13
Page 14
GARUDA INDONESIA PARENT ONLY - Operating Revenue from Parent Rose by 55%
Currency in Million USD, except stated otherwise
FINANCIAL INDICATORS FY-2023 *GROWTH (%)
Operating Revenue 1,907.3 55.5%
Operating Income 393.3 687.5%
Net Income 220.5 -94.2%
Assets 4,590.2 10.7%
Liabilities 5,023.4 4.7%
Equity (433.2) 33.7%
*Growth is a comparison with FY-2022
• In FY-2023, the operating revenue was USD 1,907.3 million. This is an 55% increase, or an increase of
USD 680.56 million, from the USD 1,226.7 million recorded in FY-2022.
• 82% of this revenue, equivalent to USD 1,568.5 million, came primarily from scheduled flights.
• The next major contributor to the revenue was the non-scheduled airline services, like the Hajj flights
that began in May 2023. This revenue increased by 84% compared to FY-2022.
• Net income decreased from FY-2022 for the amount of USD 3.8 billion to gain USD 220.5 million in FY-
2023, The reason for this gain in 1H 2022 was a debt restructuring of USD 2.8 billion and a gain from
payment term restructuring of USD 1.4 billion
14
Page 15
The Subsidiaries Revenue approximately USD 1,392 Million, Contributed 42% of Total Group
USD (Mio) USD (Mio) IDR (Bio)
FINANCIAL INDICATORS FY-2023 Grw*% FY-2023 Grw*% FY-2023** Grw*%
Operating Revenue 868.09 18.14 373.21 56.35 2,221.77 65.27
Operating Income 132.98 57.29 27.70 11.40 192.07 246.59
Net Income 11.98 134.88 20.17 455.87 123.43 -16.34
Assets 2,098.27 5.25 450.02 15.20 3,214.58 9.58
Liabilities 2,763.10 3.42 761.18 5.47 1,719.27 9.78
Equity (664.83) 1.96 (311.16) 6.00 1,495.31 9.35
USD (000) IDR (Bio)
FINANCIAL INDICATORS FY-2023 Grw*% FY-2023** Grw*%
Operating Revenue 2,711.62 72.95 52.37 -6.53
Operating Income 874.76 384.14 (25.34) -27.96
Net Income 701.85 347.38 (25.03) -23.63
Assets 9,604.76 14.55 46.06 -15.89
Liabilities 1,277.00 44.53 152.98 11.95
Equity 8,327.76 11.02 (106.92) -30.57
*) Growth is a comparison with FY-2022
29 **) Unaudited
15
Page 16
Presented by Director of Operations Tumpal M. Hutapea
Page 17
Fuel Optimization
Fuel Optimization (USD)
25
In the operational line, the implementation of
Millions
20 21
fuel optimization is carried out through
initiatives such as optimal alternate airport
15 16
planning, single-engine taxi-in, APU usage
10 reduction, tankering, cost index, compliance
with flight plan, reduced flap landing,
5 7 6
discretionary fuel, route optimization, and
- CGK runway optimization
2021 2022 2023 YTD SEPT2024*
Fuel Opt. vs Fuel Cost (%)
5,00%
4,50%
4,50%
4,00%
3,50%
3,00%
3,03% 3,06%
2,50%
2,00%
1,50%
1,58%
1,00%
0,50%
0,00%
2021 2022 2023 YTD SEPT2024*
17
Page 18
Presented by Director of Commercial Ade R. Susardi
Page 19
Revenue Stream (%) YTD Sep
Revenue Stream (%) 2023
2024
12,33 0,83 13,56 1,18
2,10 1,90
4,07 2,84
7,17 6,66
73,49 73,85
Paxs Rev Cargo Rev Paxs Rev Cargo Rev
Maximizing Ancillary Rev
Hajj Rev
Charter Rev
Other Rev
Ancillary Rev
Hajj Rev
Charter Rev
Other Rev
Revenue Proporsi Revenue (%) 2023
Proporsi Revenue (%) YTD Sep
2024
Opportunity
18,54 14,62
53,35 51,75
28,11 33,63
DOM INT excl MEA INT MEA DOM INT excl MEA INT MEA
19
Page 20
Optimizing Production to Improve Profitability
Fleet Size Total Routes
61
51 48
37
58 23
FY 2023 YTD Sep 2024
2023 2024 DOM INT
FY 2023 YTD SEP 2024
Avg. Utilization 08:50 09:29
Revenue/BHrs USD 10,065 USD 9,972
Fixed Cost/Bhrs USD 4,088 USD 3,899
Profit Margin 1% 2%
SLF 72.44 % 78.14 %
Paxs Carried/Flt 141 152
CLF 36.49 % 40.79 %
20
Page 21
Loyalty & Ancillary Enhancement
Instant Upgrade to Prepaid Baggage Program Relaunch Garuda More Seats & Redemptions Options
Business Class Priority Services
Cash & Miles, Concert & Mangroves Plants
(GPS)
Surprise Element for Product Collaboration Passion Jewelry Livery GarudaMiles Junior New Non-Air Partnership #1 World Best Won 2 Categories
Passenger Revamping & Relaunch Customer Service Golden Loyalty Awards
(Buttonscarves) Freddie Awards 2023 2023
21
Page 22
Consolidated Operational Performance
The Group Took on board 6.2 Million Passengers in 3Q 2024
(Currency in Million USD, except stated otherwise)
INDICATOR 3Q 2023 1Q 2024 2Q 2024 3Q 2024 YOY% 9M 2023 9M 2024 YOY%
OPERATIONAL
*Utilization (hour) 9:11 7:37 8:18 9:00 - 00:11 8:51 8:19 - 00:31
*On-Time Perfomance 88.61 88.59 79.31 79.97 -8.64 pp 87.76 82.34 -5.42 pp
ASK (Billion) 8.51 9.09 9.66 10.34 21.54% 23.57 29.08 23.39%
Seat Load Factor (%) 75.64 74.66 78.20 82.11 6.47 pp 73.84 78.48 4.64 pp
Passenger Carried (million) 5.23 5.42 6.11 6.20 18.44% 14.28 17.73 24.11%
Fuel Burn 282.32 297.99 320.36 345.01 22.20% 776.79 963.35 24.02%
Frequencies 37,379 39,673 41,832 41,266 10.40% 105,927 122,771 15.90%
Cargo uplifted (Thousand ton) 44,180 55,601 53,326 57,572 30.31% 122,421 166,499 36.01%
Financial
Revenue Passenger (in Million) 559.2 546.6 630.8 683.1 22.31% 1,486 1,861 25.28%
Passenger yield (Usc) 8.69 8.06 8.35 8.05 -7.29% 8.54 8.15 -4.47%
Average Fares (Usd) 106.87 100.79 103.27 110.24 3.27% 104.01 104.95 0.94%
CASK (Usc) 6.94 7.03 6.91 6.92 -0.33% 6.94 6.95 0.18%
CASK-exc Fuel (Usc) 4.39 4.48 4.43 4.43 1.03% 4.34 4.45 2.34%
Average Fuel Price (US$/L) 76.98 77.84 74.79 74.51 -3.21% 78.73 75.64 -3.94%
Cargo Yield (Usc) 57.36 41.34 39.34 39.72 -29.64% 60.86 40.14 -33.67%
22
Page 23
International Market Improves; Domestic Market increased
(Currency in Million USD, except stated otherwise)
Domestic 3Q 2023 1Q 2024 2Q 2024 3Q 2024 YOY% 9M 2023 9M 2024 YOY%
Passenger Carried (Million) 1.68 1.89 2.24 2.34 39.09% 4.58 6.47 41.16%
ASK (Billion) 2.20 2.47 2.71 2.83 28.39% 6.40 8.01 25.16%
Seat Load Factor (%) 78.33 78.25 84.73 85.76 7.43 pp 73.10 83.09 10.00 pp
Revenue Passenger 185.9 182.4 218.0 237.1 27.57% 503.2 637.5 26.68%
Passenger Yield (USc) 10.78 9.42 9.49 9.78 -9.25% 10.76 9.58 -10.97%
Average Fares (US$) 110.38 96.66 97.20 101.24 -8.28% 109.77 98.51 -10.26%
Cargo Uplifted (Thousand Ton) 16,684 19,321 18,991 20,523 23.01% 47,079 58,835 24.97%
CASK (USc) 9.10 8.88 8.72 8.73 -4.12% 8.77 8.77 0.05%
CASK - excl. Fuel (USc) 6.31 6.11 5.98 6.00 -4.93% 5.94 6.03 1.50%
Fuel Burn 77.76 85.14 95.35 100.22 28.89% 223.34 280.71 25.69%
Frequencies 11,858 13,524 15,224 15,956 34.56% 34,668 44,704 28.95%
Cargo Yield (USc) 83.24 72.76 66.43 68.34 -17.90% 86.24 69.19 -19.77%
International 3Q 2023 1Q 2024 2Q 2024 3Q 2024 YOY% 9M 2023 9M 2024 YOY%
Passenger Carried (Million) 0.45 0.54 0.60 0.73 62.77% 1.18 1.87 58.78%
ASK (Billion) 2.93 3.19 3.42 4.13 40.88% 7.80 10.74 37.73%
Seat Load Factor (%) 68.44 70.50 71.55 79.89 11.44 pp 69.31 74.45 5.14 pp
Revenue Passenger 166.0 169.4 192.5 232.5 40.06% 447.0 594.4 32.98%
Passenger Yield (USc) 8.26 7.54 7.87 7.04 -14.82% 8.27 7.43 -10.11%
Average Fares (US$) 371.42 315.73 319.46 319.61 -13.95% 380.23 318.45 -16.25%
Cargo Uplifted (Thousand Ton) 9,533 14,414 13,545 15,757 65.29% 28,243 43,717 54.79%
CASK (USc) 6.48 6.76 6.41 6.25 -3.54% 6.50 6.45 -0.69%
CASK - excl. Fuel (USc) 4.06 4.29 4.05 3.92 -3.42% 4.09 4.07 -0.40%
Fuel Burn 98.08 106.44 114.55 138.81 41.53% 258.74 359.81 39.06%
Frequencies 3,001 3,085 3,240 3,617 20.53% 7,694 9,942 29.22%
Cargo Yield (USc) 27.26 23.20 21.86 22.77 -16.47% 32.06 22.63 -29.40%
23
Page 24
Garuda Indonesia Main Brand Market Improves; Citilink Market increased (Currency in Million USD, except stated otherwise)
Main Brand 3Q 2023 1Q 2024 2Q 2024 3Q 2024 YOY% 9M 2023 9M 2024 YOY%
Passenger Carried (Million) 2.13 2.42 2.85 3.07 44.05% 5.76 8.34 44.76%
ASK (Billion) 5.14 5.66 6.13 6.96 35.53% 14.20 18.75 32.07%
Seat Load Factor (%) 72.68 73.89 77.38 82.27 9.59 pp 71.02 78.14 7.12 pp
Revenue Passenger 351.8 351.7 410.6 469.6 33.47% 950.2 1,231.9 29.64%
Passenger Yield (USc) 9.43 8.41 8.65 8.20 -13.00% 9.42 8.41 -10.79%
Average Fares (US$) 165.12 145.16 144.28 152.99 -7.35% 164.96 147.74 -10.44%
Cargo Uplifted (Thousand Ton) 26,218 33,735 32,536 36,280 38.38% 75,323 102,552 36.15%
CASK (USc) 7.60 7.69 7.43 7.26 -4.57% 7.52 7.44 -1.03%
CASK - excl. Fuel (USc) 5.02 5.09 4.90 4.76 -5.17% 4.92 4.91 -0.31%
Fuel Burn 175.83 191.58 209.91 239.03 35.94% 482.08 640.52 32.87%
Frequencies 14,859 16,609 18,464 19,573 31.72% 42,362 54,646 29.00%
Cargo Yield (USc) 47.29 36.99 34.64 34.99 -26.00% 50.95 35.54 -30.24%
Citilink 3Q 2023 1Q 2024 2Q 2024 3Q 2024 YOY% 9M 2023 9M 2024 YOY%
Passenger Carried (Million) 3.10 3.00 3.26 3.13 0.84% 8.52 9.39 10.16%
ASK (Billion) 3.37 3.43 3.53 3.38 0.24% 9.37 10.33 10.25%
Seat Load Factor (%) 80.15 75.93 79.63 81.78 1.62 pp 78.13 79.11 0.98 pp
Revenue Passenger 207.3 194.9 220.2 213.5 3.38% 535.5 628.7 17.54%
Passenger Yield (USc) 7.67 7.49 7.84 7.73 1.09% 7.31 7.69 5.29%
Average Fares (US$) 66.85 64.95 67.51 68.28 2.52% 62.82 66.95 6.70%
Cargo Uplifted (Thousand Ton) 17,963 21,866 20,790 21,292 18.53% 47,098 63,948 35.77%
CASK (USc) 5.93 5.94 6.02 6.23 4.90% 6.06 6.06 0.02%
CASK - excl. Fuel (USc) 3.42 3.47 3.62 3.75 9.72% 3.47 3.61 4.06%
Fuel Burn 106.49 106.41 110.45 105.98 -0.48% 294.71 322.83 9.54%
Frequencies 22,520 23,064 23,368 21,693 -3.67% 63,565 68,125 7.17%
Cargo Yield (USc) 90.55 58.22 56.81 59.60 -30.49% 97.02 58.22 -38.83%
24
Page 25
Paparan oleh Director of Maintenance Rahmat Hanafi
Page 26
THE GROUP’S OPERATED AIRCRAFT
Operated by Garuda Indonesia Operated by Citilink
Aircraft Type Sep-23 Sep-24 Aircraft Type Sep-23 Sep-24
Narrow Body Narrow Body
Boeing 737-800NG 37 40 Airbus 320-200 34 31
Total Narrow Body 37 40 Airbus 320-200 Neo 5 5
Wide Body ATR72-600 5 2
Boeing 777-300ER 8 7 Total Narrow Body 44 38
Airbus 330-200 11 1
Wide Body
Airbus 330-300 - 11
Airbus 330-900 Neo 1 2
Airbus 330-900 Neo 2 2
Total Wide Body 1 2
Total Wide Body 21 21
Total Fleets
Operated by
58 61
Total Fleets Operated
by Citilink 45 40
Garuda Indonesia
Sep 2023 Sep 2024
Total Fleets Operated
by Garuda Indonesia
Group
103 101
26
Page 27
Dispatch Reliability 2023-2024
GA Dispatch Reliability (D/R) Achievement 2023
6000
99,90
5000
99,70
99,50 4000
REV T/O
Dispatch Reliability Achievement period 2023 is
D/R
99,30
3000
99,10
2000 99,42% with Year To Date 2024 99,31%.
98,90
1000
98,70
98,50 0
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Months
Comparation with Aviation Industry Standard
GA Dispatch
REVTO Reliability
D/R (D/R) Achievement
Target 2024
YTD
99,90
8000 Dispatch Reliability is:
7000
99,70
6000
99,50 • GIA B737-800: 99.54% Vs Worldwide: 99,03%
5000
REV T/O
99,30 • GIA B777-300ER: 99.00% Vs Worldwide: 98.63%
D/R
4000
99,10
• GIA A330: 98.13% Vs Worldwide: 98.95%
3000
98,90 2000
98,70 1000
98,50 0
JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC
Months
REVTO D/R Target YTD
27
Page 28
Achievement of Aircraft Reactivation Program
(2)
21%
Garuda Indonesia Fleet Status 2023 – Oct 2024
Through the reactivation and restora-
70 0,85 0,83
0,90 tion program, the number of serviceable
0,80 0,80
0,78
0,80
aircraft has continued to increase over
0,75 0,73
60 0,70
60
time, in line with the decrease in the
59
0,70
55
57 number of grounded aircraft. Similarly, the
50 52 52
Aircraft Serviceable Ratio has improved
Number of Aircraft
Serviceable Ratio (1)
50 0,60
47
from 0.70 in Jan 23 to 0.80 in Sep 24.
40 0,50
0,40
There was a decline in the Serviceable
30
Ratio during the period of Jan-Sep 24
0,30 compared to Dec 23 due to several
20
20 19 0,20 aircraft that required to perform some
17
10
15 14 14 routine maintenance to keep its safety
11 12 0,10
and airworthiness level.
0 0,00
Jan-23 Mar-23 Jun-23 Sep-23 Dec-23 Mar-24 Jun-24 Sep-24 During the period of Feb-Mar 24, as part
Month of efforts to prepare the aircraft and
Serviceable Grounded Aircraft Serviceable Ratio maximize the number of serviceable
aircraft for the Peak Season Lebaran
Note: 24, some routine maintenance tasks were
(1) Serviceable Ratio = Total Fleet / Number of Grounded Aircraft
(2) There has been an increase in the number of serviceable aircraft by approximately 21%,
brought forward.
from 47 aircraft in January 2023 to 57 aircraft in September 2024. 28
Page 29
Presented by Director Human Capital & Corporate Services Enny Kristiani
Page 30
Inflight Service Enhancement
CABIN COMFORT SIGNATURE MENU PASSENGERS EXPERIENCE SERVICE IMPROVEMENT
Improvement of seat cover Introducing new signature Launching new wireless in- New jack audio on the fleet
design, as well as new Eco & dishes, including Nasi Kapau, flight entertainment and using from PK-GUA-GUC, along
Business amenities and new as well as a variety of other eco-sustainable inflight with a digital menu card
fragrance cabin ambience Indonesian menus materials
30
Page 31
Human Capital Performance Garuda Indonesia
The Company’s commitment to restructuring is reflected in its
efforts to optimize the current workforce according to the
Company’s needs.
31
Page 32
Human Capital Program Garuda Indonesia
New Grading & Career System Employee Wellbeing
New Job Title & Corporate Title already Promote a healthy lifestyle among employees.
implemented on 1 Nov 2023 These programs will include physical, mental,
financial, and spiritual activities.
New Performance Management Employee Engagement
Implementation
Meet 4 Great (M4G) to enhance knowledge
New PMS Scheme already implemented on 25
management and employee engagement.
Dec 2023 for 2024 Goals setting.
Leadership Program Culture Intervention
Leadership Program for L1, L2 & L3. To elevating and breakthrough employee
performance with corporate culture The Garuda
Way.
32
Page 33
Inflight Service Performance
Garuda Rasa
Cabin Comfort
Indonesian Local Signature
Customer Net
Satisfaction Promotor
Index Score
FY 2023 YTD SEP 2024 FY 2023 YTD SEP 2024
84 84 74.5 73.4 • New Interior Design on B738 & B777 + sustainable seat • Special Local Thematic Dish on 11
cover on PK-GFX Routes from Aceh to Papua
• New Amenity Kit Design for First, Business, and Economy
Class
Ytd Sep •
Services Category 2023 Growth New Sustainable Amenity Kit
2024
• Cabin Condition 89,5 91,3 2,2 Passenger Experience
• Seat Comfort 87,5 88,1 0,6
• Lavatory 88,9 89.6 1,3
• Food and • Special Indonesian Signature on
83,5 85,7 2,2 International Flights
Beverages
• Inflight
77,8 76,3 - 1,5
Entertainment
• New Wireless Inflight Entertainment on 3 Aircrafts
• Entertainment Access on Fly Garuda Apps • Special Kudapan Nusantara on Business
Class for Flying Hour <90 33
Page 34
Ground Service Enhancement
Implementation of Provision and
Training Series for Service
Element of Surprises in Strengthening of PRO at
Personnel
Ground Areas Branch Offices
After the restructuring, the development of Garuda Indonesia's service differentiation Passenger Relation Officers (PRO) are
soft skills and hard skills was carried out strategy is carried out by giving surprises provided at Branch Offices to strengthen
for all service personnel of Garuda to passengers to increase customer loyalty and enhance premium services for High
Indonesia. and help promote MSME products in Value Customers at these offices.
various regions of Indonesia.
1 4 7
Special Lane & New Boarding Improvement of Ground
Tools Implementation Handling Services in 30 City Lounge & Airport 8
Domestic Branch Offices Transport Service by
The launch of the Special Lane (special Hyundai
Collaboration to maintain and enhance
lane) immigration service for special
services by Ground Handling Partners in
passengers on international flights The synergy between GA and Hyundai to provide
30 active domestic Branch Offices of
(CGK/DPS) as well as the refreshment of premium passenger transport services using the
Garuda Indonesia.
boarding tools in the form of vertical Hyundai Genesis and IONIC 5."
signage at all active Garuda Indonesia
2 stations. 5 8
Lounge Refreshment &
Introducing Signature
Garuda
Menu at CGK and DPS
Wellness
Lounges
Enhancing supervision intensity, providing
To further strengthen the element of refreshment touches to maintain
Indonesian Hospitality at the Garuda exclusivity, and adding Garuda Wellness
Executive Lounge, Garuda Indonesia facilities at Garuda Executive Lounge CGK
presents a selection of traditional to ensure passenger exclusivity and
3 Nusantara dishes. 6 comfort.
34
Page 35
Thank You Corporate Secretary JKTDSGA Management Building 3rd floor, Garuda City, Sorkarno-Hatta International Airport, Jakarta
Names mentioned 9 people and organisations named in the text · linked when the evidence is strong
unresolved
org
Yayasan Benih Baik Indonesia
p.7
unresolved
org
PT Pemeringkat Efek Airline
p.8
Extraction attempts how the parser did, and what it refused
Nothing structured was extracted from this document — the attempts below say why.
No extraction attempted yet.