Back to announcement
20260515_JAST_Laporan Informasi dan Fakta Material_32091410_lamp1.pdf
Other Text extracted JASTSource file signed link, expires in 15 minutes
Extracted text 3
Page 1
PT Jasnita Telekomindo Tbk. Dukung Penguatan Layanan Darurat Nasional
112 Melalui Kolaborasi Indonesia–Korea Selatan
Jakarta, 15 Mei 2026 — PT Jasnita Telekomindo Tbk [JAST] menyambut positif langkah Kementerian Dalam
Negeri Republik Indonesia dalam memperkuat pengembangan Nomor Tunggal Panggilan Darurat (NTPD) 112
melalui kerja sama dengan National Fire Agency Korea Selatan. Kolaborasi yang dibahas pada 13 Mei 2026 tersebut
menjadi langkah strategis dalam mempercepat transformasi layanan kedaruratan nasional menuju sistem yang lebih
cepat, terintegrasi, dan responsif terhadap kebutuhan masyarakat. Penguatan NTPD 112 dinilai semakin relevan di
tengah meningkatnya kebutuhan masyarakat terhadap akses layanan darurat yang mudah diingat, cepat dihubungi,
dan mampu menghubungkan pelapor dengan instansi terkait secara lebih terkoordinasi. Layanan 112 berperan
penting dalam penanganan berbagai kondisi darurat, seperti kebakaran, bencana, kecelakaan, kondisi medis darurat,
gangguan keamanan, hingga kebutuhan penyelamatan lainnya.
Sebagai perusahaan telekomunikasi dan penyedia solusi contact center berbasis teknologi, Jasnita Telekomindo
memandang penguatan layanan 112 sebagai langkah penting dalam membangun ekosistem keselamatan publik yang
lebih matang. Dalam layanan kedaruratan, teknologi tidak hanya berfungsi sebagai kanal komunikasi, tetapi juga
menjadi fondasi utama untuk pencatatan laporan, klasifikasi kejadian, eskalasi ke instansi terkait, pemantauan
respons, serta evaluasi kinerja layanan. “Penguatan kerja sama Indonesia dan Korea Selatan dalam layanan darurat
112 sejalan dengan komitmen JAST untuk terus mendukung pemerintah daerah dalam menghadirkan layanan
kedaruratan yang cepat, mudah diakses, dan terintegrasi. Bagi kami, 112 bukan sekadar nomor panggilan, melainkan
infrastruktur keselamatan publik yang membutuhkan sistem, koordinasi, SDM, dan teknologi yang andal,” ujar
Yentoro, Direktur Utama JAST.
JAST merupakan salah satu pelopor dalam penyediaan teknologi dan infrastruktur layanan panggilan darurat 112 di
Indonesia. Melalui pengalaman mendukung implementasi layanan 112 di berbagai pemerintah daerah, Jasnita terus
menghadirkan solusi contact center, sistem pelaporan, dukungan operasional, serta integrasi layanan yang
dibutuhkan untuk mempercepat respons kedaruratan. Dalam implementasinya, keberhasilan layanan 112
membutuhkan kolaborasi lintas sektor, mulai dari pemerintah daerah, pemadam kebakaran, BPBD, kepolisian,
layanan kesehatan, rumah sakit, Satpol PP, dinas sosial, hingga unsur penyelamatan lainnya. Karena itu, penguatan
sistem nasional melalui kerja sama internasional diharapkan dapat mendorong peningkatan standar layanan,
kapasitas operator, kecepatan respons, serta kesiapan daerah dalam menangani laporan kedaruratan masyarakat.
“JAST siap menjadi bagian dari penguatan ekosistem layanan darurat 112 nasional melalui pengalaman
implementasi di daerah, penyediaan teknologi contact center, sistem pelaporan, integrasi command center, serta
dukungan operasional yang dibutuhkan pemerintah daerah. Kolaborasi ini menjadi sinyal positif bahwa layanan
darurat 112 akan terus berkembang sebagai fondasi penting keselamatan masyarakat Indonesia,” tambah Yentoro.
Ke depan, JAST akan terus mendukung pemerintah pusat dan pemerintah daerah dalam memperluas pemanfaatan
layanan panggilan darurat 112. JAST juga mendorong peningkatan edukasi publik agar masyarakat semakin
memahami bahwa 112 dapat menjadi kanal utama saat menghadapi situasi darurat. Dengan pengalaman dan
kapabilitas teknologi yang dimiliki, JAST berkomitmen untuk terus menjadi mitra strategis dalam penguatan layanan
publik berbasis komunikasi guna mewujudkan layanan kedaruratan nasional yang semakin cepat, terintegrasi, dan
siap menjawab kebutuhan masyarakat di seluruh Indonesia.
PT Jasnita Telekomindo Tbk.
Direksi
Page 2
PT Jasnita Telekomindo Tbk Supports the Strengthening of Indonesia’s National Emergency Call Service
112 through Indonesia–South Korea Collaboration
Jakarta, May 15, 2026 — PT Jasnita Telekomindo Tbk [JAST] welcomes the initiative of the Ministry of Home
Affairs of the Republic of Indonesia to strengthen the development of the National Emergency Call Number (NTPD)
112 through cooperation with South Korea’s National Fire Agency.
The collaboration, discussed on May 13, 2026, marks a strategic step in accelerating the transformation of
Indonesia’s national emergency services into a system that is faster, more integrated, and more responsive to public
needs.
The strengthening of NTPD 112 has become increasingly relevant amid growing public demand for emergency
access that is easy to remember, quickly accessible, and capable of connecting callers with relevant agencies in a
more coordinated manner. The 112 service plays a crucial role in responding to various emergency situations,
including fires, disasters, accidents, medical emergencies, security disturbances, and other rescue-related needs.
As a telecommunications company and provider of technology-based contact center solutions, Jasnita Telekomindo
views the strengthening of the 112 service as an essential step in building a more mature public safety ecosystem.
In emergency services, technology serves not only as a communication channel but also as a critical foundation for
incident reporting, case classification, escalation to relevant agencies, response monitoring, and service performance
evaluation.
“The strengthening of cooperation between Indonesia and South Korea in the 112 emergency service aligns with
JAST’s commitment to continuously support regional governments in delivering emergency services that are fast,
accessible, and integrated. For us, 112 is not merely a call number, but a public safety infrastructure that requires
reliable systems, coordination, human resources, and technology,” said Yentoro, President Director of PT Jasnita
Telekomindo Tbk.
JAST is one of the pioneers in providing technology and infrastructure for Indonesia’s 112 emergency call services.
Through its experience in supporting 112 service implementation across various regional governments, JAST
continues to deliver contact center solutions, reporting systems, operational support, and service integration required
to accelerate emergency response.
In practice, the success of the 112 service requires cross-sector collaboration involving regional governments, fire
departments, regional disaster management agencies, police, healthcare services, hospitals, municipal police units,
social services, and other rescue-related institutions. Therefore, strengthening the national system through
international cooperation is expected to drive improvements in service standards, operator capacity, response speed,
and regional preparedness in handling public emergency reports.
“JAST is ready to be part of strengthening the national 112 emergency service ecosystem through our
implementation experience in regional areas, the provision of contact center technology, reporting systems,
command center integration, and operational support required by regional governments. This collaboration sends a
positive signal that the 112 emergency service will continue to evolve as a vital foundation for public safety in
Indonesia,” Yentoro added. Moving forward, JAST will continue supporting both central and regional governments
in expanding the utilization of the 112 emergency call service. JAST also encourages greater public education so
that communities increasingly understand that 112 can serve as the primary channel during emergency situations.
Page 3
With its experience and technological capabilities, JAST is committed to remaining a strategic partner in strengthening communication-based public services to realize a national emergency service that is faster, more integrated, and better prepared to meet the needs of communities throughout Indonesia. PT Jasnita Telekomindo Tbk. Board of Directors
Names mentioned 3 people and organisations named in the text · linked when the evidence is strong
unresolved
org
Kementerian Dalam Negeri Republik Indonesia
p.1
unresolved
org
Ministry of Home Affairs
p.2
Extraction attempts how the parser did, and what it refused
Nothing structured was extracted from this document — the attempts below say why.
No extraction attempted yet.