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2023 Laporan Keberlanjutan
Sustainability Report
Inovasi dan Kolaborasi untuk Keberlanjutan
Innovation and Collaboration for Sustainability
PT Mora Telematika Indonesia Tbk
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Daftar Isi
Table of Content
3 Penjelasan Tema
Explanation of Themes
4 Tentang Laporan Keberlanjutan
About Sustainability Report
8 Strategi Keberlanjutan
Sustainability Strategy
12 Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Overview
16 Penjelasan Direksi
Explanation of the Board of Directors
24 Profil Perusahaan
Company Profile
36 Tata Kelola Keberlanjutan
Sustainability Governance
48 Kinerja Keberlanjutan
Sustainability Performance
Lembar Umpan Balik
Feedback Sheet
84 Indeks SEOJK NO. 16/SEOJK.04/2021
Index of SEOJK NO. 16/SEOJK.04/2021
88 Indeks Konten GRI
Indeks of GRI Content
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Penjelasan Tema
Theme Explanation
Inovasi dan Kolaborasi untuk Keberlanjutan
Innovation and Collaboration for Sustainability
Dinamika dunia teknologi komunikasi yang bergerak cepat Dynamics in the rapidly evolving world of communication technology
membutuhkan inovasi dan kolaborasi banyak pihak guna menjaga necessitate innovation and collaboration among various stakeholders
daya dukung lingkungan, sekaligus memberi dampak optimal bagi to sustain the environment while optimizing economic and social
ekonomi dan sosial masyarakat. impact for communities.
Sebagai perusahaan penyedia infrastruktur telekomunikasi, kami As a telecommunications infrastructure provider, we strive to
berupaya meningkatkan keterhubungan masyarakat di ruang-ruang enhance connectivity in digital spaces to boost productivity with
digital guna meningkatkan produktivitas dengan mobilitas seminimal minimal mobility. These efforts are aim to support the acceleration
mungkin. Upaya ini diharapkan turut mendukung percepatan of greenhouse gas emission reduction.
pengurangan emisi gas rumah kaca.
Tentu saja kami tak berjalan sendiri. Melalui sejumlah inovasi dan Of course, we do not work alone. Through various innovations and
kolaborasi, Perusahaan bergerak untuk keberlanjutan, membuka collaborations, our company is aiming for a sustainability, unlocking
potensi bisnis yang mendorong pertumbuhan ekonomi, bergerak business potentials that drive economic growth, collaborating with
bersama para pemangku kepentingan menuju target Indonesia stakeholders towards Indonesia’s Net Zero Emission target by 2060,
Net Zero Emission pada 2060, serta memberi dampak positif bagi and delivering positive social impact.
sosial kemasyarakatan.
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 3
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Tentang Laporan Keberlanjutan
About Sustainability Report
Penggelaran Kabel Bawah Laut pada Project Palapa Ring Timur
Submarine Cable Deployment in the Palapa Ring Timur Project
LINGKUP DAN BATASAN LAPORAN DISCLAIMER
Laporan Keberlanjutan PT Mora Telematika Indonesia Tbk (IDX:MORA) The Sustainability Report of PT Mora Telematika Indonesia
selanjutnya disebut “Moratelindo” atau “Perseroan” atau “Kami” Tbk (IDX:MORA) here in after referred to as “Moratelindo” or
disusun sebagai bentuk transparansi kepada para pemangku “The Company” our “Us” is prepared as a form of transparency to
kepentingan, baik internal maupun eksternal, mengenai kontribusi stakeholders, both internal and external, regarding the company’s
perusahaan terhadap pembangunan berkelanjutan. Laporan ini juga contribution to sustainable development. This report also
merupakan wujud kepatuhan Perseroan terhadap Peraturan Otoritas demonstrates the company’s compliance with the Financial Services
Jasa Keuangan (POJK) No. 51/POJK.03/2017 tentang Penerapan Authority Regulation (POJK) No. 51/POJK.03/2017 regarding the
Keuangan Berkelanjutan bagi Lembaga Jasa Keuangan, Emiten, Implementation of Sustainable Finance for Financial Institutions,
dan Perusahaan Terbuka. Dalam penyusunannya, Moratelindo telah Issuers, and Public Companies. In its preparation, Moratelindo has
merujuk pada ketentuan Surat Edaran Otoritas Jasa Keuangan referred to the provisions of Financial Services Authority Circular
(SEOJK) No. 16 Tahun 2021 dan standar Global Reporting Initiative Letter (SEOJK) No. 16 of 2021 and the Global Reporting Initiative
(GRI) 2021. Untuk memudahkan pencarian informasi, laporan ini (GRI) 2021 standards. To facilitate information retrieval, this report
menyertakan halaman indeks yang disertai dengan nomor halaman includes an index page with related page numbers.
terkait.
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Isi Laporan Keberlanjutan mencakup paparan kinerja keberlanjutan The content of the Sustainability Report covers the company’s Perseroan untuk periode 1 Januari-31 Desember 2023, disertai sustainability performance for the period from January 1 to December komparasi data tahun 2022 dan 2021. Laporan ini mencakup semua 31, 2023, with data comparisons for the years 2022 and 2021. This unit kerja dan anak perusahaan yaitu Moratel International Pte, Ltd.; report encompasses all operational units and subsidiaries, namely PT Oxygen Multimedia Indonesia; PT Palapa Ring Barat, PT Palapa Moratel International Pte, Ltd.; PT Oxygen Multimedia Indonesia; Timur Telematika; PT Oxygen Infrastruktur Indonesia, dan PT Indo PT Palapa Ring Barat, PT Palapa Timur Telematika; PT Oxygen Pratama Teleglobal. Data dan informasi diperoleh dari kantor pusat Infrastruktur Indonesia, and PT Indo Pratama Teleglobal. Data and dan mencakup seluruh anak perusahaan. Laporan Keberlanjutan ini information are obtained from the headquarters and include all merupakan laporan tahun ketiga yang diterbitkan secara tahunan subsidiaries. This Sustainability Report is the third annual report dan terpisah dari Laporan Tahunan. Tidak ada data yang disajikan published separately from the Annual Report. There is no restated kembali pada laporan ini. [2-2][2-3][2-4] data in this report. [2-2][2-3][2-4] Moratelindo belum melibatkan pihak ketiga untuk melakukan Moratelindo has not engaged third parties to conduct an audit of pemeriksaan atas Laporan Keberlanjutan ini. Meski begitu, semua this Sustainability Report. However, all information provided has informasi yang tercantum telah disusun melalui keterlibatan been compiled through the involvement of various departments berbagai departemen dan pemangku kepentingan internal, serta and internal stakeholders, and has been directly approved by the telah mendapatkan persetujuan Direksi. Adapun data keuangan Board of Directors. Financial data is sourced from independently berasal dari laporan keuangan konsolidasi yang telah diaudit secara audited consolidated financial statements, covering all operational independen, mencakup semua unit kerja dan anak perusahaan. [2-5] units and subsidiaries. [2-5] Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 5
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TOPIK MATERIAL [3-1] [3-2] [3-3] MATERIAL TOPIC [3-1] [3-2] [3-3]
Dalam Laporan Keberlanjutan ini, kami menyampaikan topik-topik In this Sustainability Report, we present material topics that have
material yang memiliki dampak signifikan bagi Perseroan dan a significant impact on the Company and influence stakeholders’
mempengaruhi pengambilan keputusan pemangku kepentingan. decision making. The determination of material topics was conducted
Penentuan topik material dilakukan oleh manajemen melalui focus by management through focus group discussions (FGD) to review
group discussion (FGD) untuk meninjau kembali topik material dan material topics and significant issues during 2023. In determining
isu signifikan selama tahun 2023. Dalam penentuan topik material the material topics, the Company also considers the management
tersebut, Perseroan juga mempertimbangkan pengelolan risiko dan of sustainability risks and opportunities, the needs and concerns of
peluang keberlanjutan, kebutuhan dan perhatian para pemangku stakeholders and their impacts, the Company’s long-term business
kepentingan beserta dampaknya, strategi bisnis jangka panjang strategy, and industry dynamics.
Perseroan, dan dinamika industri.
Manajemen menilai, topik material yang dilaporkan pada tahun 2022 Management considers that the material topics reported in 2022
masih relevan dilaporkan kembali untuk periode pelaporan tahun are still relevant to be reported again for the 2023 reporting period,
2023, dan telah disetujui oleh Direksi. and have been approved by the Board of Directors.
Daftar Topik Material
Material Topic List
Aspek Teknologi
Technological Aspect
Perseroan berkomitmen menghadirkan inovasi teknologi untuk layanan telekomunikasi yang adil dan inklusif. Mengingat
pentingnya teknologi di era digitalisasi dan globalisasi saat ini, kami hadir untuk menyediakan infrastruktur telekomunikasi
yang andal dengan jangkauan luas hingga ke daerah pelosok. Inovasi teknologi yang memastikan konektivitas masyarakat ini
dapat membuka peluang-peluang baru yang meningkatkan kesejahteraan mereka dan mendorong perekonomian nasional.
The Company is committed to bringing technological innovation for equitable and inclusive telecommunication services. Given
the importance of technology in the current era of digitalization and globalization, we provide reliable telecommunications
infrastructure with wide coverage to remote areas. Technological innovations that ensure the connectivity of these
communities can open up new opportunities that improve their welfare and boost the national economy.
Kinerja Ekonomi
Economic Performance
Perseroan mengelola kinerja ekonomi yang berfokus pada penciptaan nilai ekonomi berkelanjutan dan nilai tambah bagi
para pemangku kepentingan.
The Company manages economic performance that focuses on creating sustainable economic value and added value
for stakeholders.
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Keselamatan dan Kesehatan Kerja
Occupational Health and Safety
Perseroan menyadari risiko keselamatan dan kesehatan karyawan dari kegiatan operasional, antara lain aktivitas instalasi
perangkat di tempat tinggi, galian, pengukuran dan pengecekan panel listrik, serta pengisian atau pembongkaran BBM.
Perusahaan menjunjung tinggi hak karyawan untuk bekerja di lingkungan yang sehat dan aman dengan memastikan
penerapan standar dan prosedur operasional dan penyediaan alat pengaman diri yang sesuai.
The Company recognizes the safety and health risks to employees from operational activities, including the installation of
equipment in high places, excavation, measuring and checking electrical panels, and filling or unloading fuel. The Company
upholds employees’ right to work in a healthy and safe environment by ensuring the implementation of operational standards
and procedures and the provision of appropriate personal safety equipment.
Pendidikan dan Pelatihan
Education and Training
Seiring cepatnya perubahan teknologi, kami senantiasa memastikan sumber daya manusia Moratelindo memiliki kompetensi
dan pengetahuan yang mumpuni dan terkini melalui pendidikan dan pelatihan berkala. Perseroan memberikan kesempatan
yang sesuai dan setara bagi seluruh karyawan dalam kesempatan pendidikan dan pelatihan, tanpa memandang indikator
keberagaman seperti gender, suku, agama, dan lainnya.
Along with the rapid changes in technology, we always ensure that Moratelindo’s human resources have qualified and
up-to-date competencies and knowledge through regular education and training. The Company provides appropriate
and equal opportunities for all employees in education and training opportunities, regardless of diversity indicators such
as gender, ethnicity, religion, and others.
Pemberdayaan Masyarakat Lokal
Local Community Empowerment
Kontribusi Perseroan kepada masyarakat dan komunitas lokal tercermin dari penyediaan infrastruktur teknologi dan
berbagai program tanggung jawab sosial berupa kegiatan pemberdayaan komunitas. Kontribusi tersebut merupakan salah
satu upaya mendapatkan social license to operate dari masyarakat yang merupakan salah satu pemangku kepentingan
terpenting Perusahaan.
The Company’s contribution to society and local communities is reflected in the provision of technological infrastructure
and various social responsibility programs in the form of community empowerment activities. This contribution is one of the
efforts to obtain a social license to operate from the community, which is one of the Company’s most important stakeholders.
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 7
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Strategi Keberlanjutan
Sustainability Strategy
8
Moratelindo memiliki 4 konteks
keberlanjutan sebagai prioritas.
Moratelindo has 4 sustainability
contexts as priorities.
1
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Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 9
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Strategi Keberlanjutan
Sustainability Strategy
STRATEGI KEBERLANJUTAN [A.1] [2-22] SUSTAINABILITY STRATEGY [A.1] [2-22]
Sebagai perusahaan penyedia jasa dan infrastuktur telekomunikasi, As a telecommunications service and infrastructure provider, the
Perusahaan berupaya mendukung Pemerintah mencapai target Company strives to support the Government in achieving the
Tujuan Pembangunan Berkelanjutan (TPB) melalui pengelolaan Sustainable Development Goals (SDGs) by managing economic,
dampak ekonomi, lingkungan, dan sosial dalam kerangka tata environmental, and social impacts within the framework of good
kelola perusahaan yang baik. Seiring dengan dinamika industri dan corporate governance. Alongside industry dynamics and economic
kondisi perekonomian, kami selalu meninjau strategi keberlanjutan conditions, we consistently review the Company’s sustainability
Perusahaan guna mengelola risiko dan memanfaatkan peluang strategy to manage risks and capitalize on sustainability opportunities.
keberlanjutan.
Moratelindo memiliki empat konteks keberlanjutan yang menjadi Moratelindo has four prioritized sustainability contexts namely:
prioritas, yaitu:
1. Pertumbuhan usaha dan ekonomi yang kuat guna menunjang 1. Strong business and economic growth to support the Company’s
kinerja Perusahaan dalam jangka panjang. long-term performance.
2. Aktivitas operasional perusahaan dengan pendekatan efisiensi 2. Company’s operational activities with an energy efficiency
energi guna mereduksi emisi gas rumah kaca (GRK) yang approach to reduce greenhouse gas (GHG) emissions.
dihasilkan.
3. Penggunaan material yang ramah lingkungan. 3. Use of eco-friendly materials.
4. Penyediaan jangkauan layanan yang menghubungkan jaringan 4. Providing inclusive and fair network connectivity services,
secara adil dan inklusif bagi masyarakat, terutama di daerah especially in the Outermost, Frontier, and Underdeveloped
Terluar, Terdepan, dan Tertinggal (3T). (3T) areas.
Dalam menjalankan kegiatan usaha Perseroan pada empat konteks In conducting the Company’s business activities within these four
tersebut, kami menerapkan strategi keberlanjutan pada aspek- contexts, we implement sustainability strategies focusing on priority
aspek yang menjadi prioritas dan selaras dengan TPB meliputi aspek aspects and aligning with SDGs, including technology, economics,
teknologi, ekonomi, penggunaan energi, keselamatan dan kesehatan energy use, occupational health and safety, education and training, as
kerja, pendidikan dan pelatihan, serta pemberdayaan komunitas lokal. well as empowering local communities. The Company’s sustainability
Strategi keberlanjutan Perseroan mengacu pada nilai perusahaan, strategy is guided by its core values, especially the values of Change
terutama nilai-nilai Change dan Innovative. and Innovative.
Perseroan menambah 13 unit kendaraan listrik baru sebagai bentuk dukungan atas upaya pemerintah mencapai target net zero emission pada 2060
The Company added 13 new electric vehicles to support the government’s efforts to achieve the Net Zero Emission Target by 2060
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Strategi Keberlanjutan
Sustainability Strategy
Dukungan Perusahaan Terhadap TPB [2-23]
Company Support for Sustainable Development Goals (SDGs) [2-23]
MENJAGA DAN MENINGKATKAN KINERJA EKONOMI PERUSAHAAN
MAINTAINING AND ENHANCING THE COMPANY’S ECONOMIC
PERFORMANCE
INOVASI TEKNOLOGI UNTUK LAYANAN
TELEKOMUNIKASI YANG ADIL DAN INKLUSIF
TECHNOLOGICAL INNOVATION FOR FAIR AND INCLUSIVE
TELECOMMUNICATIONS SERVICES
EFISIENSI ENERGI DAN PEMANFAATAN ENERGI
BARU TERBARUKAN UNTUK MEREDUKSI EMISI GRK
ENERGY EFFICIENCY AND UTILIZATION OF RENEWABLE
ENERGY TO REDUCE GHG EMISSIONS
KESELAMATAN DAN KESEHATAN KERJA
OCCUPATIONAL HEALTH AND SAFETY
PENDIDIKAN DAN PELATIHAN UNTUK KARYAWAN DAN SISWA SMK
EDUCATION AND TRAINING FOR EMPLOYEES AND VOCATIONAL
SCHOOL STUDENTS
PEMBERDAYAAN MASYARAKAT LOKAL
EMPOWERMENT OF THE LOCAL COMMUNITY
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 11
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Ikhtisar Kinerja
Keberlanjutan
Sustainability Performance Overview
70,09%
Realisasi dana CSR meningkat
70,09% menjadi Rp783,3 juta
Realization of CSR funds increases
70.09% to IDR 770.6 million
2
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Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Overview
KINERJA EKONOMI [B.1]
ECONOMIC PERFORMANCE [B.1]
Uraian Satuan
2023 2022 2021
Description Unit
Total Aset Juta Rupiah
14.899.261 14.918.927 14.565.401
Total Asset Million Rupiah
Total Liabilitas Juta Rupiah
7.975.293 8.680.336 10.007.023
Total Liability Million Rupiah
Pendapatan Usaha Juta Rupiah
4.306.324 4.647.651 4.180.073
Business Revenue Million Rupiah
Laba Bersih Setelah Pajak Juta Rupiah
679.171 672.898 671.379
Net Profit After Tax Million Rupiah
Produk Ramah Lingkungan Penyediaan jangkauan layanan yang menghubungkan jaringan secara adil dan inklusif bagi masyarakat, terutama di
Eco-Friendly Product daerah Terluar, Terdepan, dan Tertinggal (3T) melalui proyek jaringan tulang punggung internet nasional.
Perusahaan telah memiliki Nusantara Data Center (NDC) untuk layanan CoLocation dan Hosting yang telah memiliki
sertifikasi Sistem Manajemen Lingkungan ISO:14001:2015 dari BSI, Cert.No: EMS 663472
The provision of service coverage that connects networks fairly and inclusively for communities, especially in
Outermost, Frontier, and Remote Areas (3T), is facilitated through the national internet backbone network project.
The company has established the Nusantara Data Center (NDC) for CoLocation and Hosting services, which holds
ISO 14001:2015 Environmental Management System certification from BSI, Cert. No: EMS 663472.
Uraian Satuan
2023 2022 2021
Description Unit
Kinerja Operasional
Operational Performance
Backbone km 27.788 27.788 27.561
Submarine km 12.689 12.689 12.689
Inland km 15.099 15.099 14.872
Akses
km 26.542 25.347 24.188
Access
Total km 54.330 53.135 51.749
Kapasitas
G 29.700 25.900 21.000
Capacity
Total Pelanggan Pelanggan
166.120 139.301 111.968
Total Subscriber Subscriber
Pelibatan Pemasok Lokal
% 94,12 92.27 89,44
Local Supplier Engagement
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Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Overview
KINERJA LINGKUNGAN [B.2]
ENVIRONMENTAL PERFORMANCE [B.2]
Uraian Satuan
2023 2022 2021
Description Unit
Penggunaan Energi Listrik KwH 36.298.751.40 22.808.004,82 914.706,20
Use of Electrical Energy GJ 130.675,51 82.108,82 3.292,94
Penggunaan Air
Meter kubik 14.064 6.651 5.041
Use of Water
Penggunaan Energi
Bahan Bakar GJ 8.953,74 4.487,08 5.571,96
Use of Fuel Energy
Emisi yang dihasilkan
Ton CO2 eq 28,769.14 1.795,15 1.074,34
Emission produced
Limbah B3
Ton 0,68 0,40 0,77
B3 Waste
Limbah Non B3
Meter kubik 2.500,20 2.313,97 1.228,30
Non-B3 Waste
Biaya Lingkungan
Rp 1.662.474.144 2.622.347.900 1.070.895.626
Environmental Costs
*Data penggunaan energi listrik pada tahun 2023 sudah mencakup semua lokasi kantor, proyek dan Data Center berbeda dengan cakupan data 2022.
*Data on electricity use in 2023 includes all office, project locations and Data Center different from the data coverage for 2022.
KINERJA SOSIAL [B.3]
SOCIAL PERFORMANCE [B.3]
Uraian Satuan
2023 2022 2021
Description Unit
Pelatihan dan Pengembangan Karyawan
Employee Training and Development
Jumlah karyawan peserta
pelatihan Orang
822 859 780
Number of Employee Person
Participating in Training
Jumlah jam pelatihan Jam
20.185 17.674 11.467
Total training hours Hours
Implementasi K3
K3 Implementation
Tingkat Kecelakaan Kerja Jumlah kasus
Work Accident Rate per 1.000.000 jam kerja
0,0 0,4 2,0
Number of cases per
1,000,000 hours worked
Program Sosial untuk Masyarakat
Social Programs for the Community
Penyaluran dana
Rp
kemasyarakatan 783.350.468 458.343.914 713.192.166
IDR
Distribution of social funds
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Penjelasan Direksi
Explanation of the Board of Directors
3
Sejalan dengan upaya Moratelindo
melakukan inovasi dan memperluas
kolaborasi dalam mendorong
konektivitas masyarakat Indonesia,
kami menjaga kinerja keberlanjutan
yang mendukung pencapaian TPB.
In line with Moratelindo’s efforts to
innovate and expand collaboration in
promoting connectivity among the
Indonesian community, we maintain
sustainable performance that supports
the achievement of the SDGs.
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3
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Penjelasan Direksi [D.1]
Explanation of the Board of Directors [D.1]
Jimmy Kadir
Direktur Utama
President Director
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Penjelasan Direksi
Board of Director’s Explanation
PARA PEMANGKU KEPENTINGAN YANG TERHORMAT, ESTEEMED STAKEHOLDERS,
Tahun 2023 masih merupakan tahun penuh tantangan perekonomian The year 2023 remains a year full of challenges for the global
global dengan inflasi di Amerika Serikat yang tak kunjung landai, krisis economy, with inflation in the United States showing no signs of
geopolitik yang tak berkesudahan, hingga perekonomian Eropa dan abating, endless geopolitical crises, and weakening economies in
China yang melemah. Tak ada industri yang tahan ancaman resesi Europe and China. No industry is immune to the threat of recession,
namun mengingat internet sudah menjadi kebutuhan primer di era but considering that the internet has become a primary necessity
modern ini, industri telekomunikasi cenderung tangguh. Pada satu in this modern era, the telecommunications industry tends to be
sisi, perubahan teknologi yang dinamis menghadirkan banyak peluang resilient. On one hand, dynamic technological changes present
bisnis baru. Namun di sisi lain, dinamika tersebut juga membutuhkan many new business opportunities. However, on the other hand,
ketangkasan perusahaan untuk beradaptasi memenuhi tuntutan these dynamics also require companies to be agile in adapting to
pasar. meet market demands.
Untuk itu, izinkan saya mewakili PT Mora Telematika Indonesia Therefore, allow me to represent PT Mora Telematika Indonesia Tbk
Tbk (Moratelindo) menyampaikan rasa syukur atas rahmat Tuhan (Moratelindo) in expressing gratitude for the blessings of the Almighty
Yang Maha Esa sepanjang tahun 2023. Di tengah tantangan throughout the year 2023. Amidst the increasingly fierce competition
semakin sengitnya persaingan di industri telekomunikasi nasional, in the national telecommunications industry, and the technological
hingga dinamika teknologi yang menuntut sejumlah penyesuaian, dynamics that demand various adjustments, the Company is still able
Perseroan masih mampu memenuhi target kinerja keberlanjutan. to meet sustainability performance targets. In line with the Company’s
Sejalan dengan upaya Perseroan meningkatkan kinerja bisnis, kami efforts to improve business performance, we strive to ensure that its
berusaha menjaga agar pencapaiannya turut berdampak pada achievements also have an impact on society and the environment,
masyarakat dan lingkungan, serta tetap berada di dalam kerangka while remaining within the framework of good corporate governance.
tata kelola perusahaan yang baik. Kami berpegang pada visi “secara We adhere to the vision of “actively contributing to transforming
aktif berkontribusi untuk mentransformasi masyarakat menjadi suatu society into a leading digital society” in promoting the integration
masyarakat digital terkemuka” dalam mengupayakan integrasi praktik of sustainability practices in the Company’s operational activities.
keberlanjutan pada kegiatan operasional Perseroan.
KEBIJAKAN MERESPONS TANTANGAN MEMENUHI POLICY IN RESPONDING TO CHALLENGES IN
PENCAPAIAN KEBERLANJUTAN [D.1.A] ACHIEVING SUSTAINABILITY [D.1.A]
Di tengah berbagai resiko dan tantangan dalam industri Amidst various risks and challenges in the telecommunications
telekomunikasi, seperti halnya persaingan yang semakin sengit, industry, such as increasingly fierce competition, the acceleration of
akselerasi transformasi digital dengan melonjaknya kecepatan digital transformation with the surge in 5G network speeds, and the
jaringan 5G, hingga transisi menuju siaran televisi digital, kami transition to digital television broadcasting, we strive to implement
berupaya menjalankan strategi keberlanjutan Perseroan. Kami telah the Company’s sustainability strategy. We have identified four aspects
mengidentifikasi empat hal dalam konteks keberlanjutan. Pertama, in the context of sustainability. First, strong business and economic
pertumbuhan usaha dan ekonomi yang kuat akan menunjang kinerja growth will support the Company’s long-term performance. Second,
Perusahaan dalam jangka panjang. Kedua, aktivitas operasional the company’s operational activities need to be supported by intensive
perusahaan perlu didukung konsumsi energi yang intensif sehingga energy consumption, thus directly affecting emissions produced.
berdampak langsung pada emisi yang dihasilkan. Ketiga, pemilihan Third, the selection of more environmentally friendly materials. Fourth,
bahan yang lebih ramah lingkungan. Keempat, penyediaan jangkauan the provision of service coverage that connects networks fairly and
layanan yang menghubungkan jaringan secara adil dan inklusif bagi inclusively to communities, especially in Outermost, Frontier, and
masyarakat, terutama di daerah Terluar, Terdepan, dan Tertinggal (3T). Lagging (3T) areas. These four aspects serve as the main foundation
Empat hal tersebut menjadi landasan utama Perseroan meningkatkan for the Company to improve sustainability performance during the
kinerja keberlanjutan selama tahun 2023, dalam rangka mendukung year 2023, in order to support the Government’s efforts to achieve
upaya Pemerintah mencapai Tujuan Pembangunan Berkelanjutan Sustainable Development Goals (SDGs).
(TPB).
Dalam implementasi strategi tersebut, Perseroan memiliki kebijakan In implementing this strategy, the Company has relevant policies that
terkait yang menjadi landasan masing-masing divisi menjalankan serve as the basis for each division to carry out programs, which are
program, yang dipantau secara berkala melalui rapat rutin Direksi. periodically monitored through regular Board of Director’s meetings.
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 19
Page 20
IMPLEMENTASI PRAKTIK KEBERLANJUTAN [D.1.B] IMPLEMENTATION OF SUSTAINABILITY PRACTICES
[D.1.B]
Kami bersyukur dapat menjalankan berbagai program keberlanjutan We are grateful to have carried out various sustainability programs
selama tahun 2023, sesuai empat konteks keberlanjutan yang menjadi during the year 2023, in line with the four sustainability contexts
prioritas Perseroan. Kami juga bersyukur dan bangga mendapatkan that are priorities for the Company. We are also grateful and proud
apresiasi Indonesia Top Corporate Social Responsibility (CSR) of The to receive the Indonesia Top Corporate Social Responsibility (CSR)
Year 2023, sebuah cerminan komitmen Perseroan terhadap tanggung of The Year 2023 award, reflecting the Company’s commitment to
jawab sosial kepada masyarakat. Apresiasi tersebut menjadi salah social responsibility to the community. This appreciation serves as
satu pendorong bagi kami untuk meningkatkan upaya pada seluruh one of the driving forces for us to increase efforts in all aspects of
aspek keberlanjutan, dalam spektrum profit, people, dan planet. sustainability, across the profit, people, and planet spectrum.
Pendapatan usaha Perseroan selama 2023 mencapai Rp4,3 triliun The Company’s operational revenue during 2023 reached IDR 4.3
dengan laba meningkat menjadi Rp679,171 miliar. Dalam hal ini, trillion with profit increasing to IDR 679.171 billion. In this regard, the
jaringan kabel serat optik yang dimiliki oleh Moratelindo tidak fiber optic cable network owned by Moratelindo not only serves
hanya menjadi sumber utama pendapatan perusahaan, tetapi as the main source of company revenue but also drives digital
juga menjadi pendorong akselerasi digitalisasi di berbagai sektor acceleration in various strategic sectors. Providing fast and extensive
secara strategis. Penyediaan konektivitas yang cepat dan luas connectivity to the community will facilitate information exchange,
bagi masyarakat akan memfasilitasi pertukaran informasi, sekaligus as well as support the growth of online trade in goods and services.
mendukung pertumbuhan perdagangan barang dan jasa secara The construction of ducting networks and microcell towers will
daring. Pembangunan jaringan ducting dan tiang microcell akan provide convenience for telecommunications and internet operators,
memberikan kemudahan bagi operator telekomunikasi dan internet, ultimately benefiting society. Competition among operators will
yang pada akhirnya turut memberikan dampak positif bagi masyarakat. also drive improvements in quality and price competitiveness. The
Persaingan di antara operator juga akan mendorong peningkatan Company’s focus on strengthening community connectivity also
kualitas dan daya saing harga. Fokus Perseroan untuk memperkuat enhances their quality of life.
konektivitas masyarakat turut meningkatkan kualitas hidup mereka.
Pada aspek lingkungan, kami berupaya mendorong transisi energi On the environmental aspect, we strive to promote energy transition
melalui pemanfaatan energi baru terbarukan dengan membangun through the use of renewable energy by building 496 solar panels
496 unit solar panel berkapasitas total 237 kWh. Seluruh solar with a total capacity of 237 kWh. All solar panels valued at IDR 982
panel bernilai Rp982 juta tersebut ditempatkan di 55 site kami di million are placed in 55 of our sites in Papua and West Papua. We
Papua dan Papua Barat. Kami juga menambah 13 kendaraan listrik also added 13 electric vehicles as operational vehicles in Jakarta,
sebagai kendaraan operasional di Jakarta, total menjadi 25 unit. bringing the total to 25 units. These efforts are part of our way to
Upaya tersebut menjadi bagian dari cara kami mengurangi emisi reduce greenhouse gas (GHG) emissions with a target reduction of
gas rumah kaca (GRK) dengan target penurunan 2% per tahun. Dari 2% per year. In terms of documenting GHG emissions, The Company
sisi pendokumentasian emisi GRK yang dihasilkan, Perseoran telah has increased the scope of electricity consumption calculations at the
menambah cakupan perhitungan pemakaian listrik di kantor pusat, head office, all sites, and data centers so that electricity consumption
seluruh site, dan data center sehingga pemakaian energi listrik jumped significantly from 82,108.82 GJoules in 2022 to 130,675.51
melonjak signifikan dari 82.108,82 GJoules pada tahun 2022 menjadi GJoules in 2023. The change in coverage resulted in the calculation
130.675,51 GJoule pada tahun 2023. Perubahan cakupan tersebut of total greenhouse gas emissions jumping from 1,795.16 tons of CO2
mengakibatkan perhitungan total emisi gas rumah kaca melonjak equivalent in 2022 to 28,769.14 tons of CO2 equivalent in 2023. Along
dari 1.795,16 ton setara CO2 pada tahun 2022 menjadi 28.769,14 with our strategic business steps in data center development, the
ton setara CO2 pada tahun 2023. Seiring dengan langkah strategis Company ensures that the construction and operation of these
bisnis kami pada pengembangan pusat data (data center), Perseroan data centers comply with industry regulations and standards to
memastikan pembangunan dan operasional pusat data tersebut minimize negative environmental impacts. We understand that
telah memenuhi ketentuan dan standar industri untuk meminimalkan data centers worldwide consume about 3% of the global electricity
dampak negatif terhadap lingkungan. Kami memahami, pusat data supply and produce 2% of total global GHG emissions. Therefore,
di seluruh dunia mengonsumsi sekitar 3% pasokan listrik global dan we will continue to strive for energy-efficient and environmentally
menghasilkan 2% total emisi GRK global. Karena itu, kami akan terus friendly operational processes to provide quality data services to
berupaya mengoptimalkan proses operasional yang hemat energi the community. In addition, until December 31, 2023, the number of
dan efisien dalam menghasilkan layanan kebutuhan data secara FTTH homepasses reached 690,090 homepasses, an increase from
prima kepada masyarakat. Selain itu hingga 31 Desember 2023 548,674 homepasses in 2022.
jumlah homepass FTTH mencapai 690.090 homepass, meningkat
dari 548.674 homepass pada tahun 2022.
20 PT Mora Telematika Indonesia Tbk | Laporan Keberlanjutan 2023
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Penjelasan Direksi
Board of Director’s Explanation
Fokus Perseroan pada aspek lingkungan turut tercermin dari The Company’s focus on environmental aspects is also reflected in
sejumlah program kerjasama dengan pengelola kawasan konservasi several cooperation programs with the managers of conservation
yang dilewati jaringan telekomunikasi Moratelindo, yaitu Kawasan areas traversed by Moratelindo’s telecommunications network,
Konservasi Laut Sawu, Taman Wisata Alam (TWA) Ruteng, Cagar Alam namely the Sawu Marine Conservation Area, Ruteng Nature Reserve
(CA) Watu Ata, Taman Wisata Alam Laut (TWAL) Teluk Kupang, Taman (TWA), Watu Ata Nature Reserve (CA), Teluk Kupang Marine Nature
Nasional Teluk Cendrawasih (TNTC), serta Taman Nasional Lorentz Reserve (TWAL), Cendrawasih Bay National Park (TNTC), and Lorentz
yang memiliki keanekaragaman kekayaan hayati luar biasa. Meski National Park, which have extraordinary biodiversity. Although the
kegiatan operasional Perseroan tidak berdampak signifikan, kami Company’s operational activities have minimal impact, we also comply
turut menjaga alam sesuai amanat undang-undang dan peraturan with the laws and regulations on environmental conservation and
lingkungan yang berlaku dan melakukan mitigasi risiko. Selama conduct risk mitigation. During 2023, the Company and subsidiaries
tahun 2023, Perseroan dan entitas anak merealisasikan dana sebesar allocated funds of IDR 1.4 billion to support funding for biodiversity
Rp1,4 miliar untuk mendukung pendanaan kegiatan terkait konservasi conservation-related activities.
hayati.
Pada aspek sosial, Perseroan berupaya memberikan dampak optimal On the social aspect, the Company strives to provide optimal impact
bagi karyawan, konsumen, dan masyarakat umum. Bagi karyawan, for employees, consumers, and the general public. For employees,
Perseroan telah memastikan aspek kesehatan dan keselamatan kerja the Company has ensured health and safety aspects reflected in
yang tercermin dari nol kecelakaan kerja fatal selama tahun 2023. zero fatal workplace accidents during 2023. The Health, Safety, and
Departemen Health, Safety, and Environment (HSE) bekerja sama Environment (HSE) department, in collaboration with every function
dengan setiap fungsi di Perusahaan telah melakukan identifikasi in the Company, has conducted hazard identification, assessment,
bahaya, penilaian, dan pengendalian risiko terkait Keselamatan dan and control related to Occupational Safety and Health (OSH) and
Kesehatan Kerja serta Lindung Lingkungan (K3LL). Tinjauan ulang Environmental Protection (K3LL). Review of hazard identification
hasil identifikasi bahaya dilakukan setidaknya satu kali dalam setahun results is conducted at least once a year or as needed. We also
atau sesuai kebutuhan. Kami juga memastikan lingkungan kerja yang ensure a comfortable working environment for employees to build
nyaman bagi karyawan untuk membangun relasi industrial yang healthy industrial relations. This includes equal opportunities for
sehat. Termasuk kesempatan setara bagi seluruh karyawan untuk all employees to develop, receive promotions, as well as salary
berkembang, mendapatkan promosi jabatan, serta kenaikan gaji and benefits increases. We also enforce internal labor regulations
dan tunjangan. Kami juga menegakkan peraturan ketenagakerjaan regarding discrimination, child labor, and modern slavery practices.
internal terkait diskriminasi, pemanfaatan tenaga kerja anak, hingga The Company’s minimum wage for employees meets local UMP and
praktik kerja paksa era modern. Upah terendah karyawan Perseroan UMK requirements.
telah memenuhi syarat UMP dan UMK setempat.
Sementara bagi konsumen, Perseroan terus melakukan inovasi produk Meanwhile, for consumers, the Company continues to innovate
dan memastikan produk yang aman, antara lain dengan melakukan products and ensure product safety, including mitigating the risks of
mitigasi risiko serangan siber dan ancaman pencurian data konsumen. cyber attacks and consumer data theft. To maintain consistent quality
Untuk menjaga konsistensi kualitas layanan berbasis teknologi bagi of technology-based services for customers, we have implemented
pelanggan, kami telah telah menerapkan standar internasional terkait international standards related to ISO 9001:2015 Quality Management
Sistem Manajemen Mutu ISO 9001: 2015 serta Sistem Manajemen Systems and IT Service Management System ISO/IEC 20000-1:2018.
Pelayanan Teknologi Informasi ISO/IEC 20000-1:2018. Selama tahun During 2023, the Company focused on increasing backbone network
2023, Perseroan berfokus pada penambahan kapasitas jaringan capacity and expanding access networks. Additionally, the Company
backbone serta menambah jaringan akses. Selain itu, Perseroan juga added data center racks in Batam as the utilization of Moratelindo’s 6
menambah rak data center di Batam mengingat utilisasi 6 (enam) (six) data centers reached 81%. We also implemented Safe DNS across
data center Moratelindo sudah mencapai 81%. Kami juga menerapkan all internet services, regularly checked to protect customers from
DNS Sehat di seluruh layanan internet yang dicek secara berkala negative internet content. Currently, Safe DNS has been applied to
guna melindungi pelanggan dari konten-konten negatif di internet. 100% of Moratelindo customers. Our customer complaint channels
Saat ini, DNS Sehat telah diterapkan terhadap 100% pelanggan are open at all times with follow-ups focused on quality solutions
Moratelindo. Kanal keluhan pelanggan kami terbuka setiap saat with increasingly shorter resolution times. During 2023, the average
dengan tindaklanjut yang difokuskan pada solusi berkualitas dalam time to resolve internet outage issues decreased by approximately
waktu penyelesaian yang semakin singkat. Selama tahun 2023, rata- 1 hour compared to the previous year, from 8 hours 22 minutes.
rata waktu penyelesaian masalah internet mati (down) menjadi lebih
cepat sekitar 1 jam dibandingkan tahun lalu, yaitu 8 jam 22 menit.
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 21
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Perseroan juga memberi perhatian pada masyarakat luas melalui The Company also pays attention to the wider community through
program-program tanggungjawab sosial perusahaan (CSR) yang corporate social responsibility (CSR) programs focused on three
difokuskan pada tiga pilar, yaitu pendidikan, pemberdayaan pillars: education, community empowerment through free internet
masyarakat melalui internet gratis, dan bantuan sosial. Sebagai access, and social assistance. As a telecommunications infrastructure
perusahaan yang bergerak di bidang jasa infrastruktur telekomunikasi, company, one of Moratelindo’s and subsidiaries CSR programs
salah satu program CSR Moratelindo berfokus kepada peningkatan focuses on increasing digital literacy rates in Indonesia. Moratelindo’s
angka literasi digital di Indonesia. Program internet gratis Moratelindo free internet program in Jakarta to Sorong, Papua aims to facilitate
dan entitas anak di Jakarta hingga Sorong, Papua bertujuan untuk internet access for less privileged families or communities in remote
memudahkan akses internet bagi keluarga kurang mampu atau areas. The realization of CSR funds during 2023 reached IDR783.3
masyarakat di wilayah terpencil. Realisasi dana CSR selama tahun million, an increase of 70% from IDR458.3 million in 2022.
2023 mencapai Rp783,3 juta, meningkat 70% dari Rp458,3 juta pada
tahun 2022.
Perseroan juga memperkuat aspek tata kelola keberlanjutan dalam The Company also strengthens aspects of sustainable governance
hal anti-korupsi dan anti-penipuan melalui sejumlah pelatihan bagi in terms of anti-corruption and anti-fraud through various training
karyawan. Kami juga menegakkan penanganan pada pengaduan- programs for employees. We also enforce handling of incoming
pengaduan yang masuk melalui sistem Whsitleblowing kami, dan complaints through our Whistleblowing system and have imposed
telah memberikan sanksi tegas. strict sanctions.
STRATEGI PERSEROAN MENCAPAI TARGET CORPORATE STRATEGY TO ACHIEVE SUSTAINABILITY
KEBERLANJUTAN [D.1.C] TARGETS [D.1.C]
Meningkatnya penggunaan ponsel pintar, keterlibatan media sosial, The increasing use of smartphones, social media engagement,
dan platform hiburan telah mendorong tingginya konsumsi data and entertainment platforms has driven high data consumption in
di Indonesia. Industri telekomunikasi pun mengalami peningkatan Indonesia. The telecommunications industry has also experienced
signifikan sebesar 21% dari tahun ke tahun. Jumlah pelanggan seluler a significant increase of 21% year over year. The stable number of
yang stabil menunjukkan tingkat penetrasi internet yang tinggi yaitu mobile subscribers indicates a high internet penetration rate of 78%.
78%.(Data Survei APJII, 2023). Kenaikan jumlah pelanggan seluler (APJII Survey Data, 2023). The increase in the number of cellular
tersebut mendorong pemakaian data internet sehingga meningkatkan subscribers encourages internet data usage, thereby increasing the
penggunaan layanan data pada jaringan tulang punggung Perseroan. use of data services on the Company’s backbone network.
Dalam memanfaatkan peluang tersebut, Moratelindo tetap In leveraging these opportunities, Moratelindo continues to implement
menerapkan praktik keberlanjutan yang seiring dengan kegiatan sustainable practices that align with its strategic business activities.
strategis bisnis. Di tengah berbagai resiko dan tantangan dalam Amidst various risks and challenges in the telecommunications
industri telekomunikasi selama tahun 2023, kami selalu berpegang industry during 2023, we always adhere to the vision of “actively
pada visi “secara aktif berkontribusi untuk mentransformasi contributing to transforming society into a leading digital society”.
masyarakat menjadi suatu masyarakat digital terkemuka”.
Berpegang pada visi tersebut, Perseroan menerapkan sejumlah In line with this vision, the Company implements several strategies
strategi guna mencapai target keberlanjutan. Pada aspek to achieve sustainability targets. In terms of strong business and
pertumbuhan usaha dan ekonomi yang kuat, Perseroan memperluas economic growth, the Company expands its telecommunications
pembangunan infrastruktur dan jaringan telekomunikasinya ke infrastructure and networks to new areas, increases the capacity
wilayah-wilayah baru, meningkatkan kapasitas dari jaringan of existing telecommunications networks, innovates products and
telekomunikasi yang sudah ada, melakukan inovasi produk dan services according to market needs, and develops the FTTH and
layanan sesuai dengan kebutuhan pasar, serta mengembangkan FTTX business retail segments (Oxygen.id Home and Oxygen.id
segmen retail bisnis FTTH dan FTTX (Oxygen.id Home dan Oxygen.id Enterprise). These strategies have successfully driven business
Enterprise). Strategi tersebut berhasil mendorong pendapatan usaha revenue, thus increasing the economic value that can be directly
sehingga meningkatkan nilai ekonomi yang dapat didistribusikan distributed to all stakeholders. To support this achievement, we will
langsung kepada seluruh pemangku kepentingan. Guna mendukung continue to maintain healthy industrial relations with all employees,
pencapaian ini, kami akan terus memelihara hubungan industrial who are essential assets of the Company.
yang sehat dengan seluruh karyawan yang merupakan aset penting
Perseroan.
22 PT Mora Telematika Indonesia Tbk | Laporan Keberlanjutan 2023
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Penjelasan Direksi
Board of Director’s Explanation
Pada aspek aktivitas operasional yang efisien guna mengurangi emisi In terms of efficient operational activities to reduce GHG emissions,
GRK, kami secara konsisten mencari peluang untuk menghemat we consistently seek opportunities to save energy usage and utilize
penggunaan energi dan memanfaatkan energi baru terbarukan. renewable energy. In the future, we will continue to explore new
Di masa mendatang, kami akan terus mencari peluang-peluang opportunities to support the Government’s energy transition program
baru guna mendukung program transisi energi Pemerintah untuk to achieve the Net Zero Emission target by 2060. We will also continue
mencapai target Net Zero Emission pada 2060. Kami juga akan terus to choose environmentally friendly materials to minimize negative
berupaya memilih material ramah lingkungan guna meminimalkan environmental impacts.
dampak negatif terhadap lingkungan.
Sementara pada aspek konektivitas masyarakat, Perseroan tak hanya Meanwhile, in terms of community connectivity, the Company does
menyediakan jangkauan layanan yang menghubungkan jaringan not only provide service coverage that connects networks fairly
secara adil dan inklusif bagi masyarakat, terutama di daerah Terluar, and inclusively to the community, especially in Outermost, Frontier,
Terdepan, dan Tertinggal (3T). Perseroan juga turut aktif dalam and Lagging (3T) areas. The Company also actively participates in
membangun literasi digital, baik melalui penyediaan internet gratis building digital literacy, both through the provision of free internet
maupun program pendidikan dan pengembangan wawasan digital and education programs, and the development of digital insights
ke sekolah serta perguruan tinggi nasional. in schools and national universities.
Kami juga akan terus meningkatkan implementasi tata kelola We will continue to improve the implementation of good corporate
perusahaan yang baik, memastikan kepatuhan terhadap peraturan governance, ensuring compliance with applicable regulations, thus
yang berlaku, sehingga menciptakan lingkungan bisnis yang creating a transparent and accountable business environment. We
transparan dan akuntabel. Kami juga memastikan pengawasan yang also ensure effective oversight of risk management and internal
efektif terhadap manajemen risiko dan pengendalian internal untuk controls to protect company assets and mitigate risks.
menjaga aset perusahaan dan memitigasi risiko.
APRESIASI APPRECIATION
Tahun 2023 merupakan tahun yang penting bagi Moratelindo dalam The year 2023 was a significant year for Moratelindo in pursuing
menjalankan inovasi dan kolaborasi untuk meningkatkan kinerja innovation and collaboration to enhance sustainability performance.
keberlanjutan. Kami menyadari, keberhasilan Perseroan melalui tahun We acknowledge that the Company’s success throughout 2023 is
2023 tidak terlepas dari peranan seluruh pemangku kepentingan. inseparable from the roles of all stakeholders. We are grateful for
Kami berterimakasih atas dukungan dan kepercayaan luar biasa dari the extraordinary support and trust from all stakeholders, including
selruh pemangku kepentingan, termasuk para karyawan kami yang our hardworking employees. This exceptional support serves as
telah bekerja gigih. Dukungan luar biasa ini menjadi motivasi untuk motivation to continually improve our sustainability performance,
terus meningkatkan kinerja keberlanjutan kami, memberi dampak making a positive and sustainable impact across the profit, people,
positif secara berkelanjutan pada spektrum profit, people, dan planet and planet spectrum, which is our shared agenda in achieving the
yang menjadi agenda kita semua dalam pencapaian target Tujuan Sustainable Development Goals targets.
Pembangunan Berkelanjutan.
Jakarta, April 2024
Jakarta, April 2024
Jimmy Kadir
Direktur Utama
President Director
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 23
Page 24
SURAT PERNYATAAN ANGGOTA DEWAN KOMISARIS DAN DIREKSI
TENTANG TANGGUNG JAWAB ATAS LAPORAN KEBERLANJUTAN
2023 PT MORA TELEMATIKA INDONESIA TBK
STATEMENTS FROM THE BOARD OF COMMISSIONERS AND BOARD OF DIRECTORS
REGARDING THE RESPONSIBILITY OF 2023 SUSTAINABILITY REPORT OF PT MORA
TELEMATIKA INDONESIA TBK
Kami yang bertanda tangan di bawah ini menyatakan bahwa semua We, the undersigned, declare that all information in the 2023
informasi dalam Laporan Keberlanjutan PT Mora Telematika Indonesia Sustainability Report of PT Mora Telematika Indonesia Tbk are
Tbk tahun 2023 telah dimuat secara lengkap dan bertanggung presented in its entirety, and we are fully responsible for the
jawab penuh atas kebenaran isi Laporan Keberlanjutan Perusahaan. correctness of the contents in the Company’s Sustainability Report.
Demikian pernyataan ini dibuat dengan sebenarnya. This statement is hereby made in all truthfulness.
Jakarta, 30 April 2024
Jakarta, April 30, 2024
Dewan Komisaris
Board of Commissioners
Indra Nathan Kusnadi
Komisaris Utama
President Commissioner
Karim Panjaitan Kanaka Puradiredja
Komisaris Komisaris Independen
Commissioner Independent Commissioner
Direksi
Board of Directors
Jimmy Kadir Genta Andhika Putra
Direktur Utama Wakil Direktur Utama
President Director Vice President Director
24 PT Mora Telematika Indonesia Tbk | Laporan Keberlanjutan 2023
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Penjelasan Direksi
Board of Director’s Explanation
HALAMAN INI SENGAJA DIKOSONGKAN
THIS PAGE HAS BEEN INTENTIONALLY LEFT BLANK
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 25
Page 26
Profil Perusahaan
Company Profile
4
88%
Pada tahun 2023, total panjang
jaringan serat optik yang dimiliki
Moratelindo mencapai 54.330 km,
total homepass naik menjadi 692.090
dan total subscribers naik menjadi
166.120.
In 2023, Moratelindo’s total length of
fiber optic network reached 54,330 km,
total homepasses increased to 692,090,
and total subscribers increased to
166,120.
Page 27
4
Page 28
Profil Perusahaan
Company Profile
Kantor Pusat PT Mora Telematika Indonesia Tbk
Headquarter of PT Mora Telematika Indonesia Tbk
VISI, MISI, DAN NILAI KEBERLANJUTAN [C.1] VISION, MISSION, AND SUSTAINABILITY VALUES [C.1]
Praktik keberlanjutan Moratelindo dalam kegiatan operasional Moratelindo’s sustainability practices in operational activities are
dilandaskan pada visi, misi, dan nilai keberlanjutan yang mengacu based on the vision, mission, and sustainability values that are aligned
pada visi, misi, dan nilai Perusahaan. with the Company’s vision, mission, and values.
Visi Vision
Secara aktif berkontribusi untuk mentransformasikan masyarakat To actively contribute to transforming society into a leading digital
menjadi suatu masyarakat digital terkemuka. community.
Misi Mission
Mengembangkan infrastruktur telekomunikasi terbaik di kelasnya To develop best-in-class telecommunications infrastructure and lead
dan memimpin ekosistem layanan telekomunikasi dan digital. the telecommunications and digital services ecosystem.
Nilai Perusahaan Company Values
1. Rendah hati dan bertindak penuh integritas 1. Humility and Acting with Integrity
a. Menjunjung nilai-nilai kejujuran dan menggiatkan perilaku a. Upholding the values of honesty and fostering professional
profesional dan selalu memberikan yang terbaik. behavior while always striving for excellence.
b. Fokus terhadap INTEGRITY. b. Focused on INTEGRITY.
2. Merangkul dan mendorong perubahan. 2. Embracing and Driving Change
a. Mampu menyiapkan tindakan penyesuaian dan perbaikan a. Being able to adapt and make improvements to respond to
dalam rangka menyikapi tuntutan perubahan teknologi the demands of technological changes and the business
dan lingkungan bisnis. environment.
b. Fokus terhadap CHANGE. b. Focused on CHANGE.
3. Membangun semangat tim yang positif dan komunikasi yang 3. Building a Positive Team Spirit and Open Communication
terbuka.
a. Menjaga kesatuan tim dengan mengedepankan a. Maintaining team unity by prioritizing collaboration and
kebersamaan dan komunikasi yang baik. good communication.
b. Fokus terhadap TEAM WORK. b. Focused on TEAMWORK.
28 PT Mora Telematika Indonesia Tbk | Laporan Keberlanjutan 2023
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Profil Perusahaan
Company Profile
4. Memberikan pengalaman terbaik bagi pelanggan melalui layanan 4. Providing the Best Customer Experience through Excellent
prima. Service
a. Selalu memberikan yang terbaik bagi kepuasan pelanggan a. Always striving to provide the best for customer satisfaction
dan berusaha selalu memahami kebutuhan pelanggan and continuously understanding dynamic customer needs.
yang dinamis.
b. Fokus terhadap SERVICE EXCELLENCE. b. Focused on SERVICE EXCELLENCE.
5. Inovatif dan berpikiran terbuka. 5. Innovative and Open-minded
a. Selalu mencari cara dan ide baru dalam rangka mencapai a. Constantly seeking new ways and ideas to achieve goals.
tujuan.
b. Fokus terhadap INNOVATIVE b. Focused on being INNOVATIVE.
6. Penuh antusias. 6. Enthusiastic
a. Menjalankan tugas dan kewajiban dengan antusias a. Performing tasks and duties with enthusiasm to achieve
sehingga mampu meraih hasil yang optimum. optimal results.
b. Fokus terhadap PASSIONATE. b. Focused on PASSIONATE.
Tentang Perusahaan [2-1] About the Company [2-1]
PT Mora Telematika Indonesia Tbk merupakan salah satu penyedia PT Mora Telematika Indonesia Tbk is one of the largest private
infrastruktur dan jaringan telekomunikasi swasta terbesar di Indonesia telecommunications infrastructure and network providers in
yang didirikan pada 8 Agustus 2000. Indonesia, established on August 8, 2000.
Perseroan berkantor pusat di di Gedung Grha 9 Lantai 6, Jalan The company is headquartered at Gedung Grha 9, 6th Floor, Jalan
Penataran No. 9 , Kelurahan Pegangsaan, Kecamatan Menteng, Kota Penataran No. 9, Pegangsaan Village, Menteng District, Central
Administrasi Jakarta Pusat, Jakarta 10320, Indonesia.[C.2] Jakarta Administrative City, Jakarta 10320, Indonesia. [C.2]
Hingga 31 Desember 2023, Perseroan memiliki 5 (lima) entitas anak As of December 31, 2023, the Company has 5 (five) Direct subsidiaries
langsung dan 1 (satu) etintas anak tidak langsung, yaitu: and one indirect subsidiary, namely:
1. Moratel International Pte, Ltd 1. Moratel International Pte, Ltd
2. PT Palapa Ring Barat 2. PT Palapa Ring Barat
3. PT Palapa Timur Telematika 3. PT Palapa Timur Telematika
4. PT Oxygen Multimedia Indonesia 4. PT Oxygen Multimedia Indonesia
5. PT Indo Pratama Teleglobal 5. PT Indo Pratama Teleglobal
6. PT Oxygen Infrastruktur Indonesia 6. PT Oxygen Infrastruktur Indonesia
SKALA PERUSAHAAN [C.3] SCALE OF THE COMPANY [C.3]
Uraian Satuan
2023 2022 2021
Description Unit
Total Aset Rp juta
14.899.261 14.918.927 14.565.401
Total Assets IDR million
Total Kewajiban Rp juta
7.975.293 8.680.336 10.007.023,
Total Liabilities IDR million
Total Ekuitas Rp juta
6.923.968 6.238.591 4.558.378
Total Equity IDR million
Pendapatan Rp juta
4.306.324 4.647.651 4.180.073
Income IDR million
Laba atau Rugi Bersih Rp juta
679.171 672.897 671.379
Net Profit or Loss IDR million
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 29
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Jumlah dan Komposisi Karyawan [C.3] [2-7] [405-1] Number and Composition of Employees [C.3] [2-7] [405-1]
Komposisi Karyawan Berdasarkan Jenis Kelamin (Perusahaan, Karyawan Tetap, Karyawan Kontrak)
Employee Composition by Gender (Company, Permanent Employees, Contract Employees)
Jenis Kelamin
2023 2022 2021
Gender
Laki-Laki
656 690 692
Male
Perempuan
224 231 223
Female
Jumlah
880 921 915
Total
Komposisi Karyawan Berdasarkan Usia (Perusahaan, Karyawan Tetap, Karyawan Kontrak)
Employee Composition by Age (Company, Permanent Employees, Contract Employees)
2023 2022 2021
Orang Orang Orang
Rentang Usia People People People
Age Range
Laki - laki Perempuan Laki - laki Perempuan Laki - laki Perempuan
Male Female Male Female Male Female
Diatas 55 tahun
2 1 9 1 10 1
Over 55 years old
> 51-55 tahun / years old 19 3 15 3 14 2
> 46-50 tahun / years old 58 8 48 7 43 7
> 41-45 tahun / years old 136 18 138 18 118 12
> 36-40 tahun / years old 143 35 155 36 164 31
> 31-35 tahun / years old 187 69 176 57 168 43
> 26-30 tahun / years old 96 73 129 93 153 101
> 20-25 tahun / years old 15 17 20 16 22 26
Jumlah
656 224 690 231 692 223
Total
880 921 915
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Profil Perusahaan
Company Profile
Komposisi Karyawan Berdasarkan Jenjang Jabatan (Perusahaan, Karyawan Tetap, Karyawan Kontrak)
Employee Composition by Job Level (Company, Permanent Employees, Contract Employees)
2023 2022 2021
Orang Orang Orang
People People People
Jenjang Jabatan
Position Level
Laki - laki Perempuan Laki - laki Perempuan Laki - laki Perempuan
Male Female Male Female Male Female
Kepala Direktorat
Head of Directorate
• Pejabat Eksekutif
2 0 2 0 3 0
• Executive Officers
Kepala Divisi
10 1 38 6 30 4
Division Heads
Kepala Departemen
28 6 108 19 114 14
Department Heads
Kepala Seksi
195 36 94 22 92 17
Section Heads
Staf
421 181 443 183 450 187
Staff
Jumlah
656 224 690 231 692 223
Total
880 921 915
Komposisi Karyawan Berdasarkan Tingkat Pendidikan (Perusahaan, Karyawan Tetap, Karyawan Kontrak)
Employee Composition by Education Level (Company, Permanent Employees, Contract Employees)
2023 2022 2021
Orang Orang Orang
Jenjang Pendidikan People People People
Education Level
Laki - laki Perempuan Laki - laki Perempuan Laki - laki Perempuan
Male Female Male Female Male Female
S3
(Post-Graduate Degree) 0 0 0 0 0 0
S2
(Graduate Degree) 23 12 19 14 18 11
S1
(Undergraduate) 379 143 389 149 393 137
Diploma
131 50 144 48 143 53
Lain-lain
(Others) 123 19 138 20 138 22
Jumlah
Total 656 224 690 231 692 223
880 921 915
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 31
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Komposisi Karyawan Berdasarkan Status (Perusahaan, Karyawan Tetap, Karyawan Kontrak)
Employee Composition by Status (Company, Permanent Employees, Contract Employees)
2023 2022 2021
Orang Orang Orang
People People People
Status
Laki - laki Perempuan Laki - laki Perempuan Laki - laki Perempuan
Male Female Male Female Male Female
Karyawan Tetap
Permanent Employees 436 119 445 141 463 137
Karyawan Kontrak
Contract Employees 220 85 245 90 229 86
Jumlah
Total 656 224 690 231 692 223
880 921 915
Pemilik Saham Perusahaan Shareholders of the Company
PT Mora Telematika Indonesia Tbk merupakan perusahaan publik PT Mora Telematika Indonesia Tbk was public company listed on the
yang terdaftar di Bursa Efek Indonesia pada 8 Agustus 2022 dengan Indonesia Stock Exchange on August 8, 2022, with the stock code
kode saham MORA. Hingga 31 Desember 2023, sebanyak 40,83% MORA. As of December 31, 2023, 40.83% of the Company’s shares
saham Perseroan dimiliki oleh PT Candrakarya Multikreasi; 30,17% are owned by PT Candrakarya Multikreasi; 30.17% are owned by
dimiliki oleh PT Gema Lintas Benua; 18,32% dimiliki oleh PT Smart PT Gema Lintas Benua; 18.32% are owned by PT Smart Telecom; and
Telecom; dan sisanya dimiliki oleh publik dengan kepemilikan 10,68% the rest is owned by the public with a total ownership of 10.68%, all
yang seluruhnya diperdagangkan di Bursa Efek Indonesia. of which are traded on the Indonesia Stock Exchange.
Struktur kepemilikan saham per 31 Desember 2023 Shareholders structure as of December 31, 2022
Masyarakat
Public 10,68%
PT Smart Telecom 18,32%
PT Candrakarya
Multikreasi 40,83%
PT Gema Lintas Benua 30,17%
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Profil Perusahaan
Company Profile
Perangkat DWDM Submarine Cable di Nusantara Data Center
Submarine Cable DWDM device at Nusantara Data Center
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Wilayah Operasional
Operational Areas
TOTAL POINT OF HOMEPASS
NETWORK LENGTH PRESENCE
54.330 km 387 692.090
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Profil Perusahaan
Company Profile
FTTH DATA CENTER TOTAL NETWORK
UTILIZATION RATE UTILIZATION RATE SUBSCRIBER DATA CAPACITY
24% 81% 166.120 29.700
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 35
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PRODUK DAN LAYANAN [C.4] [2.6] PRODUCTS AND SERVICES [C.4] [2.6]
Moratelindo menawarkan sejumlah produk dan/atau jasa sebagai Moratelindo offers a range of products and/or services as follows:
berikut:
Konektivitas Connectivity
Suatu layanan sewa kapasitas jaringan (sewa link) yang A network capacity rental service (link rental) that connects a node
menghubungkan suatu node ke node tujuan lainnya. Hal ini dilakukan to another destination node. This is done both domestically and
baik secara domestik maupun internasional. Layanan ini digunakan internationally. This service is used by Telco Companies, ISPs, and
oleh Perusahaan Telco, ISP, maupun Pelanggan Enterprise. Enterprise Customers.
Jasa Internet Internet Services
Suatu layanan koneksi dari pelanggan ke Internet Global melalui jalur A connectivity service from customers to the Global Internet through
konektivitas yang bersifat dedicated. Layanan ini telah dipergunakan dedicated connectivity paths. This service has been utilized by ISP
oleh pelanggan ISP, pelanggan Enterprise, serta yang bersifat customers, Enterprise customers, as well as those with Broadband
Broadband (burstable) untuk pelanggan enterprise dan retail. (burstable) connectivity for enterprise and retail customers.
Jasa Pusat Data (Data Center) Data Center
Suatu layanan Pusat Data yang tersedia di 6 Data Center Moratelindo A Data Center service available at 6 Moratelindo Data Centers
(Jakarta, Batam, Medan, Palembang, Surabaya, dan Denpasar) untuk (Jakarta, Batam, Medan, Palembang, Surabaya, and Denpasar) to
kebutuhan Perusahaan Telco, ISP, maupun Enterprise guna menyewa meet the needs of Telco Companies, ISPs, and Enterprises to lease
rack serta fasilitas lainnya yang tersedia di Data Center. racks and other facilities available in the Data Center.
Solusi Nilai Tambah Value Added Solutions
Suatu layanan nilai tambah yang menjadi bagian dari keseluruhan A value-added service that is part of the overall solution prepared
solusi yang dipersiapkan oleh Moratelindo bagi seluruh pelanggan. by Moratelindo for all customers.
Infrastruktur Infrastructure
Suatu layanan dengan pemanfaatan infrastruktur yang telah dimiliki A service utilizing the infrastructure owned or built by Moratelindo for
atau telah dibangun oleh Moratelindo guna pemanfaatan oleh para use by customers through an infrastructure facility leasing scheme.
pelanggan dengan skema penyewaan fasilitas infrastruktur. Hal ini This is done to promote cost savings in investment and time in
dilakukan guna mendorong penghematan biaya investasi serta waktu utilizing all infrastructure facilities.
dalam penggunaan segala fasilitas infrastruktur.
Jenis Layanan Bentuk Layanan
Type of Service Form of Service
Konektivitas • International Private Leased Circuit (IPLC)
Connectivity • Domestic Leased Circuit (DLC) - MetroM
• IP-VPN/MPLS
• Cloud Connectivity - “Express Connect” (Direct Connect to AWS, Alibaba, GCP, Azure)
• Interconnection
• RpEN Connectivity
Jasa Internet • IP Transit Global
Internet Services • IP Transit Domestic
• IP Transit MIX
• Moratel Internet Exchange ( Mora-IXP)
• Dedicated Internet Access (DIA)o
• OXYGEN.ID - Broadband Internet Access ( Retail, Corporate & Cluster/Apartment)
• MoNICA – Moratelindo Network Interconnect and Content Autonomous (Exchange Peering and CDN)*
Jasa Pusat Data • Colocation
Data Center Services • VAS [DRC (Disaster Recovery Center), Remote Hand, Smart Hand, DC Consultant, and DC Consultation)]
• Cloud and Hosting [VPS ( Virtual Private Server), Public Cloud, Private Cloud)]
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Profil Perusahaan
Company Profile
Jenis Layanan Bentuk Layanan
Type of Service Form of Service
Solusi Nilai Tambah • Managed Service (WiFi, Router Managed Service, Firewall Managed Service)
Added Value Solutions • Engineering on Site (EoS)
• IPTV/OTT Service for Media and Hospitality
• Fixed Telephony Service for Retail & Corporate (partnership with SmartFren, OFON, and Telkom)
• Cloud Talk/Hosted Cloud PBX, Hosted/Cloud Call Center (partnership with SmartFren).
• OAM (Oxygen Access Manager) for Wifi Portal and Wifi Access Management.
• Payment Gateway to E-Wallet, E-Commerce, Virtual Account and Retail Market and QRIS.
• Public Cloud Game (Blacknut Game Content).
• SD-WAN (Software Define- Wide Area Network) Services.
Infrastruktur • Pole Rental
Infrastructure • Ducting Rental
• Tower Co-Location for BTS Hotel
*Produk diluncurkan pada 30 Januari 2024. Penjelasan lebih lanjut terdapat dibagian Informasi dan Fakta Material yang Terjadi Setelah Tanggal Laporan Akuntan pada Laporan Tahunan di bab Analisis
dan Pembahasan Manajemen, halaman 117.
*The Product launched on January 30, 2024. The further explanation is stated in section Material Information and Facts that Occurred After the Date of the Accountant’s Report on the Annual Report
in the Management Discussion and Analisys Chapter, page 117.
KEANGGOTAAN PADA ASOSIASI [C.5] [2-28] MEMBERSHIP IN ASSOCIATIONS [C.5] [2-28]
Perseroan aktif bergabung dengan sejumlah asosiasi industri The company actively joins several industry associations to obtain
untuk mendapatkan informasi-informasi terbaru seputar isu-isu the latest information on sustainability issues and actively contributes
keberlanjutan, dan turut aktif berkontribusi dalam sejumlah kegiatan to various association activities.
asosiasi.
Asosiasi Kontribusi
Association Contribution
Perhimpunan Filantropi Indonesia Anggota
Indonesian Philanthropy Association Member
Asosiasi Emiten Indonesia (AEI) Anggota
Indonesian Public Listed Companies Association Member
Asosiasi Penyelenggara Jasa Internet Indonesia Anggota
Association of Indonesian Internet Service Providers (APJII) Member
Asosiasi Penyelenggara Jaringan Telekomunikasi Anggota
Association of Telecommunications Network Operators (APJATEL) Member
Asosiasi Sistem Komunikasi Kabel Laut Seluruh Indonesia Anggota
Indonesian Sea Cable Communication System Association (ASKALSI) Member
Asosiasi Sekretaris Perusahaan Indonesia Anggota
Indonesian Corporate Secretary Association (ICSA) Member
Kamar Dagang dan Industri Indonesia (KADIN) Anggota
Indonesian Chamber of Commerce and Industry (KADIN) Member
Perubahan Signifikan [C.6] Significant Changes [C.6]
Selama tahun 2023, terdapat sejumlah perubahan signifikan bagi During 2023, there were a number of significant changes to the
perkembangan Perseroan, mencakup: Company’s development, including:
1. Total jaringan serat optik yang dimiliki Perseroan mencapai 54.330 1. The total fibre optic network owned by the Company reached
km, dengan total homepass naik menjadi 692.090 dan total 54,330 km, with total homepass increased to 692,090 and total
subscribers naik menjadi 166.120. subscribers increased to 166,120.
2. Perseroan melakukan Ekspansi fiber to the home (FTTH) dan 2. The company expanded fiber to the home (FTTH) and fiber to
Fiber to the X (FTTX) di Kota Pekanbaru. the X (FTTX) in Pekanbaru city.
3. Perolehan sertifikasi sistem manajemen anti penyuapan ISO 3. Obtained ISO 37001:2016 anti-bribery management system
37001:2016. certification.
4. Pembentukan unit baru yaitu unit Employee and Industrial 4. Establishment of a new unit, namely the Employee and Industrial
Relation yang berfungsi untuk mengelola hubungan industrial Relations unit, which functions to manage healthy industrial
yang sehat antara Perseroan dengan karyawan. relations between the Company and employees.
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 37
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Tata Kelola
Keberlanjutan
Sustainability Governance
ISO 37001:2016
Moratelindo memperoleh sertifikasi
sistem manajemen anti penyuapan
ISO 37001:2016.
Moratelindo obtained ISO 37001:2016
anti-bribery management system
certification.
5
Page 39
5
Page 40
Tata Kelola Keberlanjutan
Sustainabilty Governance
Kegiatan CSR internet gratis mendukung asesmen nasional di SD Negeri Ilwaki, Pulau Wetar, Kabupaten Maluku Barat Daya, Provinsi Maluku
CSR activities free internet to support national asessment at Ilwaki Elementary School, Wetar Island, Southwest Maluku Regency, Maluku Province
PENANGGUNG JAWAB PENERAPAN KEGIATAN USAHA RESPONSIBILITY FOR THE IMPLEMENTATION OF
BERKELANJUTAN SUSTAINABLE BUSINESS ACTIVITIES
Perusahaan menerapkan prinsip tata kelola keberlanjutan sebagai The company integrates the principles of sustainable governance as
bagian yang terintegrasi dengan tata kelola perusahaan yang part of good corporate governance (GCG). The Board of Directors
baik (GCG). Direksi secara bersama-sama bertanggung jawab collectively bears responsibility for identifying sustainability risks and
atas identifikasi risiko keberlanjutan dan manajemen kinerja managing sustainability performance in economic, environmental,
keberlanjutan dalam aspek ekonomi, lingkungan, dan sosial, diawasi and social aspects, overseen by the Board of Commissioners. In
oleh Dewan Komisaris. Dalam melaksanakan tanggung jawab ini, fulfilling this responsibility, the Board of Directors is supported by an
Direksi didukung oleh unit ESG yang memiliki tugas merancang ESG unit tasked with designing planning, monitoring, evaluating, and
perencanaan, melakukan pemantauan, mengevaluasi, serta menyusun compiling Sustainability Reports. The establishment of this dedicated
Laporan Keberlanjutan. Kehadiran unit ESG khusus sejak tahun ESG unit since 2022 reflects the Company’s commitment to ensuring
2022 itu mencerminkan komitmen Perusahaan dalam memastikan the implementation of sustainability principles is monitored and
implementasi prinsip-prinsip keberlanjutan dapat dipantau dan evaluated systematically to improve sustainability performance.
dievaluasi secara terstruktur guna meningkatkan kinerja keberlanjutan. In its operations, this ESG unit reports directly to VP HRGA. During
Dalam operasionalnya, unit ESG ini bertanggungjawab langsung the year 2023, the ESG unit has carried out several activities to
kepada VP HRGA. Selama tahun 2023, unit ESG telah menjalankan support the company’s sustainability practices, including social
sejumlah kegiatan guna mendukung praktik keberlanjutan Perseroan and community activities, education, and environmental initiatives.
diantaranya kegiatan sosial kemasyarakatan, pendidikan, dan kegiatan [E.1] [2-9] [2-10] [2-11] [2-14]
lingkungan. [E.1] [2-9] [2-10] [2-11] [2-14]
PENGEMBANGAN KOMPETENSI TERKAIT KEUANGAN COMPETENCY DEVELOPMENT RELATED TO
BERKELANJUTAN SUSTAINABLE FINANCE
Perusahaan telah menjalankan 15 kegiatan pada tahun 2023 untuk The company has conducted 15 activities in 2023 to enhance
meningkatkan pemahaman karyawan terhadap implementasi employees’ understanding of implementing sustainability aspects in
aspek-aspek keberlanjutan dalam operasional usaha. Perusahaan business operations. The company targets to have 100% of employees
menargetkan 100% karyawan mendapatkan pelatihan pengembangan receive training in developing competencies related to sustainability
kompetensi terkait aspek berkelanjutan pada tahun 2030. Hingga aspects by 2030. By the end of 2023, all of the company’s employees
akhir 2023, seluruh karyawan Perusahaan telah berpartisipasi dalam have participated in these training activities. [E.2] [2-17]
pelatihan-pelatihan tersebut. [E.2] [2-17]
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Tata Kelola Keberlanjutan
Sustainability Governance
Pengembangan Kompetensi terkait Keberlanjutan untuk Karyawan 2023 [E.2] [2-17]
Competency Development related to Sustainability for Employees 2023 [E.2] [2-17]
Nama Pelatihan Penyelenggara Jumlah Peserta
No
Training Name Organizer Number of Participants
Pelatihan yang diikuti oleh Kepala Departemen & Divisi
Training attended by Heads of Departments & Divisions
1 Implementation of PMK no.72 Year 2023 and The Accounting Impact RSM Indonesia Eevent 1
2 Important Aspects of PML - 66 & 72 Partical Tips in Effectively Grant Thomton 1
Implementing the Regulations
3 Penggunaan Tanda Tangan Digital Digisign Indonesia 1
Digital Signature Usage
4 PSAK 74 Kontrak Asuransi Ikatan Akuntan Indonesia 1
PSAK 74 Insurance Contract Indonesian Accountant
Association
5 Refreshment Proses Input pada PR Link Internal Trainer (Tim Oracle) 4
Refreshment Process Input in PR Link
6 Revenue Assurance Practitioner PT Media Edutama Indonesia 2
Revenue Assurance Practitioner
7 Sosialisasi POJK 9 Tahun 2023 tentang Penggunaan Jasa Akuntan Public dan Kantor Otoritas Jasa Keuangan 1
Akuntan Public dalam Kegiatan Jasa Keuangan Financial Services Authority
Socialization of POJK 9/2023 regarding the Use of Public Accountant Services and
Public Accounting Firms in Financial Services Activities
8 Sosialisasi Prosedur Bantuan Dana Sukacita dan Dukacita Internal Trainer ( Tim Bupro) 2
Socialization of Procedures for Joy and Sorrow Fund Assistance
Pelatihan yang diikuti oleh Staf
Training attended by Staff
1 Aturan Baru PPN dan PPnBM Pajakku 2
New VAT and Luxury Goods Sales Tax Regulations
2 Important Aspects of PML - 66 & 72 Partical Tips in Effectively Implementing the Grant Thomton 1
Regulations
3 Membuka Peluang melalui Peningkatan ESG Rating Indonesia Stock Exchange 1
Expanding Opportunities through Enhanced ESG Ratings (IDX)
4 Penggunaan Tanda Tangan Digital Digisign Team 1
Utilization of Digital Signatures
5 Peraturan Bursa Efek Indonesia Nomor I-E: tentang Kewajiban Penyampaian Informasi CFA Society Indonesia 1
Indonesia Stock Exchange Regulation No. I-E: Information Submission Obligations
6 PSAK 74 Kontrak Asuransi Ikatan Arsitek Indonesia 1
PSAK 74 Insurance Contract
7 Refreshment Proses Input pada PR Link Internal Trainer ( Tim Oracle) 7
Refresher Training on Input Process in PR Link
8 Revenue Assurance Practitioner PT Media Edutama Indonesia 1
9 Sharing Knowledge Audit atas Fungsi Procurement Internal Trainer ( Tim Audit) 1
Knowledge Sharing Audit on Procurement Functions
10 Sosialisasi Intruksi Kerja Pembuatan EWO Internal Trainer ( Tim Bupro) 2
Work Instruction Socialization for EWO Creation
11 Sosialisasi Pengajuan Kembali SOP HSE Internal Trainer ( Tim Bupro) 3
Socialization of Resubmission Procedures for HSE SOPs
12 Sosialisasi POJK 9 Tahun 2023 tentang Penggunaan Jasa Akuntan Publik dan Kantor Otoritas Jasa Keuangan 1
Akuntan Publik dalam Kegiatan Jasa Keuangan Financial Services Authority
Socialization of POJK 9/2023 regarding the Use of Public Accountant Services and
Public Accounting Firms in Financial Services Activities
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PENILAIAN RISIKO [E.3] RISK ASSESSMENT [E.3]
Dalam melaksanakan operasionalnya, Perusahaan menghadapi In carrying out its operations, the Company faces several risks
sejumlah risiko yang berpotensi mempengaruhi pencapaian that could potentially affect the achievement of the sustainability
tingkat kinerja keberlanjutan yang telah ditetapkan. Untuk performance levels set. To address these potential risks, the
mengatasi potensi risiko tersebut, Perusahaan telah menerapkan Company has implemented a Risk Management System, aimed
Sistem Manajemen Risiko, yang bertujuan untuk mengidentifikasi, at identifying, measuring, monitoring, and controlling risks related
mengukur, memantau, dan mengendalikan risiko yang terkait dengan to the implementation of the Company’s sustainability efforts,
pelaksanaan keberlanjutan usaha Perusahaan, termasuk aspek including economic, environmental, and social aspects. The Board
ekonomi, lingkungan hidup, dan sosial. Direksi bertanggung jawab of Directors is responsible for the implementation and management
atas penerapan dan pengelolaan manajemen risiko, dengan dukungan of risk management, with support from the Internal Audit Committee.
dari Komite Internal Audit.
Selama tahun 2023, Perusahaan telah mengambil sejumlah langkah During the year 2023, the Company has taken several steps to
untuk mengelola risiko dalam berbagai bentuk, khususnya yang terkait manage risks in various forms, especially those related to economic,
dengan aspek ekonomi, sosial, dan lingkungan. Langkah-langkah social, and environmental aspects. These steps include, among others:
tersebut mencakup, antara lain:
1. Risiko Gangguan Jaringan Kabel Serat Optik 1. Risk of Disruption to Fiber Optic Cable Networks
Sebagian besar lalu lintas Perusahaan didukung oleh sistem The majority of the Company’s traffic is supported by a complex
kabel serat optik bawah laut yang kompleks sehingga terpapar submarine fiber optic cable system, exposing it to inherent
risiko inheren berskala besar. Risiko tersebut dapat muncul large-scale risks. These risks can arise from physical damage
akibat kerusakan fisik oleh bencana alam, aktivitas geologis, caused by natural disasters, geological activities, power loss, or
kehilangan daya, atau faktor lainnya. Kecuali diselesaikan other factors. Unless adequately addressed, service disruptions
sebagaimana mestinya, gangguan layanan atau masalah kinerja or performance issues resulting from physical damage to the
yang disebabkan oleh kerusakan fisik pada sistem kabel bawah underwater cable system due to natural disasters, volcanic
laut akibat bencana alam, aktivitas gunung berapi, ketidakstabilan activity, geological instability, power loss, fishing nets, anchors, or
geologis, kehilangan daya, jaring ikan, jangkar, atau berbagai various other factors and reasons, can undermine confidence in
faktor dan alasan lainnya, dapat menurunkan kepercayaan the Company’s services and lead to customer loss or increased
terhadap layanan Perseroan serta menyebabkan Perseroan difficulty in attracting new customers.
kehilangan pelanggan atau meningkatkan kesulitan dalam
menarik pelanggan baru
Untuk mengantisipasi hal tersebut, Perusahaan melakukan To mitigate against these risks, the Company implements risk
mitigasi risiko dengan memastikan ketahanan struktural mitigation measures by ensuring the structural resilience of the
jaringan bawah laut untuk meminimalkan gangguan layanan dan submarine network to minimize service disruptions and engaging
melibatkan pengawasan menyeluruh terhadap kinerja layanan. in comprehensive monitoring of service performance.
2. Risiko Perizinan 2. Licensing Risks
Kegiatan usaha Perseroan dapat mengalami dampak yang The Company’s business activities may suffer adverse impacts
merugikan jika Perseroan tidak mampu memperpanjang izin if the Company fails to renew its licenses or enforce intellectual
yang dimilikinya atau menerapkan hak atas kekayaan intelektual property rights that form the basis of its business operations.
yang menjadi dasar kegiatan usaha Perseroan. Perseroan juga The Company also faces risks of uncertainty in obtaining
menghadapi risiko ketidakpastian mendapatkan perizinan atau licenses or renewing licenses, which could adversely affect the
memperbaharui perizinan yang dampaknya dapat merugikan Company’s business activities. Additionally, the interpretation and
kegiatan usaha Perseroan. Selain itu, interpretasi dan penerapan implementation of laws regarding local governance in Indonesia
undang-undang tentang pemerintahan daerah di Indonesia are subject to uncertainty and may have adverse effects on
diliputi ketidakpastian dan dapat menimbulkan dampak the Company.
merugikan terhadap Perseroan
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Untuk mengantisipasi hal tersebut, Perseroan tunduk pada To mitigate against these risks, the Company is subject to
pengawasan dan peraturan ekstensif di bawah berbagai otoritas extensive oversight and regulations under various Indonesian
berwenang Indonesia, termasuk Kementerian Komunikasi dan authorities, including the Ministry of Communication and
Informatika Republik Indonesia (“Kominfo”) dan badan pemerintah Informatics of the Republic of Indonesia (“Kominfo”) and other
terkait lainnya. Perseroan juga terus memantau perkembangan relevant government bodies. The Company also continually
terbaru mengenai regulasi yang berlaku. monitors the latest developments regarding applicable
regulations.
3. Risiko Perubahan Teknologi Kabel Serat Optik 3. Risks of Fiber Optic Technology Changes
Perkembangan teknologi mungkin menghasilkan produk dan Technological advancements may result in new products and
layanan baru, dan kegagalan Perseroan untuk mengimbangi services, and the Company’s failure to keep pace with these
perkembangan tersebut dapat mengurangi daya tarik layanan developments may diminish the attractiveness of its services. If
Perseroan. Apabila Perseroan tidak beradaptasi dengan kemajuan the Company fails to adapt to rapid technological advancements
teknologi yang pesat dan perubahan standar teknologi secara and changes in technology standards in a timely manner, its
tepat waktu, daya saing Perseroan dapat terhambat, dan sebagai competitiveness may be hindered, resulting in customer loss.
akibatnya, Perseroan akan kehilangan pelanggan.
Agar tetap bersaing, Perseroan perlu melangsungkan program To remain competitive, the Company needs to maintain ongoing
investasi yang berjalan untuk senantiasa memperbaharui jaringan investment programs to continuously update its access network.
akses Perseroan. Selain itu, Perseroan perlu berinvestasi dalam Additionally, the Company needs to invest in training, certification,
pelatihan, sertifikasi, dan keahlian yang diperlukan karyawan. and skills enhancement for its employees.
4. Risiko Persaingan Usaha 4. Business Competition Risks
Perseroan beroperasi dalam industri jasa telekomunikasi, yang The Company operates in the telecommunications services
sangat kompetitif. Sifat dan tingkat persaingan yang dihadapi industry, which is highly competitive. The nature and level of
Perseroan bervariasi untuk masing-masing layanan yang competition faced by the Company vary for each service offered.
ditawarkan Perseroan. Akan tetapi, dalam setiap kasus, Perseroan However, in each case, the Company competes based on value
bersaing atas dasar nilai (harga relatif terhadap produk dan (relative pricing of products and services offered), marketing,
layanan yang ditawarkan), pemasaran, kualitas jaringan, spesifikasi network quality, portfolio product and service specifications, and
portofolio produk dan layanan, serta layanan pelanggan. Dalam customer service. In some instances, the Company competes
beberapa kejadian, Perseroan bersaing dengan perusahaan yang with companies that have better access to financing, larger
memiliki akses terhadap pembiayaan yang lebih baik, sumber human resources, greater marketing resources, superior brand
daya manusia yang lebih besar, sumber daya pemasaran yang recognition, and long-term relationships with authorities and
lebih besar, dan pengenalan merek yang lebih unggul, serta customers.
hubungan jangka panjang dengan otoritas berwenang dan
pelanggan.
Selain itu, merger atau konsolidasi di antara pelanggan dapat Additionally, mergers or consolidations among customers can
menimbulkan dampak merugikan terhadap pendapatan have an adverse impact on the Company’s revenue and cash
dan arus kas Perusahaan. Perseroan juga menghadapi risiko flow. The Company also faces the risk of revenue dependency
ketergantungan pendapatan pada beberapa pelanggan. on a few customers.
Sebagai langkah mitigasi risiko tersebut di atas, Perseroan perlu As a mitigation measure for these risks, the Company needs
mengantisipasi dan merespons berbagai faktor-faktor persaingan to anticipate and respond to various competitive factors
yang mempengaruhi industri Perseroan, termasuk peluncuran affecting the industry, including the launch of new services and
layanan dan teknologi baru, perubahan preferensi konsumen, technologies, changes in consumer preferences, demographic
tren demografis, kondisi ekonomi, dan strategi potongan trends, economic conditions, and pricing strategies implemented
harga yang dilakukan para pesaing. Selain itu, Perseroan perlu by competitors. Furthermore, the Company needs to monitor
memantau hubungan dengan para pelanggan kunci, termasuk relationships with key customers, including the financial health
kesehatan keuangan pelanggan, perubahan dalam kebutuhan of customers, changes in customer needs or preferences, and
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atau preferensi pelanggan, dan persaingan di pasar. Perusahaan market competition. The Company also needs to develop strong
juga perlu mengembangkan hubungan yang kuat dengan merek, relationships with brands through superior customer service,
melalui layanan pelanggan yang unggul, solusi yang inovatif, atau innovative solutions, or collaboration with customers to create
bekerja sama dengan pelanggan untuk menciptakan nilai tambah. added value.
5. Risiko Ekonomi Makro 5. Macroeconomic Risks
Perubahan ekonomi domestik, regional, atau global dapat Changes in domestic, regional, or global economies can have an
menimbulkan dampak merugikan terhadap perekonomian adverse impact on the Indonesian economy and the Company’s
Indonesia dan kegiatan usaha Perseroan. Selain itu, kondisi business activities. Additionally, macroeconomic conditions
ekonomi makro dan pasar keuangan yang berimbas pada and financial market impacts related to Bank Indonesia’s policy
kebijakan Bank Indonesia menyesuaikan tingkat suku bunga adjustments in interest rates can affect the Company’s debt,
dapat mempengaruhi utang Persroan sehingga berdampak pada leading to implications for borrowing costs and operational
biaya pinjaman dan kinerja operasi Perseroan. performance.
Mengantisipasi hal tersebut, Perseroan selalu memantau To anticipate these risks, the Company continually monitors
perkembangan dan meningkatkan efisiensi produksi untuk developments and enhances production efficiency to save on
menghemat biaya operasional. operational costs.
6. Risiko Tuntutan atau Gugatan Hukum 6. Legal Claims or Lawsuits Risk
Dalam kegiatan usaha sehari-hari, Perseroan menghadapi In its daily business activities, the Company faces the possibility
kemungkinan terlibat dalam tuntutan hukum dan perkara hukum of being involved in legal claims and lawsuits in Indonesia
di Indonesia dalam kaitannya dengan pihak ketiga dan klaim related to third parties and claims of intellectual property rights
pelanggaran HaKI, klaim terkait perlindungan data dan privasi, infringement, claims related to data protection and privacy,
kasus yang terkait dengan tenaga kerja, dan hal-hal lainnya. labor-related cases, and other matters.
Hasil gugatan, penyelidikan, dan perkara hukum secara inheren The outcomes of lawsuits, investigations, and legal proceedings
bersifat tidak pasti, dan dalam keadaan bagaimanapun, are inherently uncertain, and in any case, defending against
pembelaan terhadap gugatan tersebut dapat memakan biaya such claims can consume significant time and resources of the
dan waktu serta dapat mengalihkan upaya dan sumber daya Company’s management and personnel. Adverse judgments in
manajemen dan personel Perseroan lainnya secara signifikan. lawsuits, investigations, or legal proceedings may require the
Ketetapan yang merugikan dalam tuntutan, penyelidikan, Company to pay damages, incur legal expenses and other costs,
atau perkara hukum dapat menyebabkan Perseroan harus limit the Company’s ability to conduct business or require the
membayar ganti rugi, mengeluarkan biaya hukum dan biaya Company to change its operational practices.
lainnya, membatasi kemampuan Perseroan untuk menjalankan
usaha atau mengharuskan Perseroan untuk mengubah cara
Perseroan beroperasi.
Mengantisipasi hal tersebut, Perseroan menyiapkan seperangkat To anticipate such risks, the Company has established a set of
kebijakan internal untuk memastikan kegiatan operasional selalu internal policies to ensure that its operational activities always
tunduk pada peraturan yang berlaku di bawah berbagai otoritas comply with the regulations enforced by various Indonesian
berwenang Indonesia. authorities.
7. Risiko Lingkungan 7. Environmental Risk
Dampak perubahan iklim berpotensi memengaruhi cuaca, The potential impacts of climate change can affect weather
bencana alam, hingga wabah penyakit yang dapat berdampak patterns, natural disasters, and disease outbreaks, which in turn
pada kegiatan usaha dan kinerja operasional. Perseroan juga can impact business activities and operational performance. The
menyadari dampak potensial terhadap lingkungan, terutama Company is also aware of the potential environmental impacts,
terkait penempatan sistem jaringan dekat wilayah konservasi. especially related to the placement of network systems near
conservation areas.
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Sustainability Governance
Mengantisipasi hal tersebut, Perseroan secara bertahap To anticipate these risks, the Company is gradually making efforts
melakukan upaya-upaya penghematan energi, serta to conserve energy and utilize more environmentally friendly
menggunakan alat-alat yang lebih ramah lingkungan. Dalam equipment. In carrying out its operational activities, the Company
menjalankan kegiatan operasional, Perseroan selalu mematuhi always complies with regulations related to environmental
peraturan terkait perlindungan lingkungan hidup, melalui protection through various permits, certifications, and valid
berbagai izin, sertifikasi, dan surat izin yang sah, yang dikeluarkan permits issued by both the central and local governments. The
oleh pemerintah pusat maupun pemerintah daerah setempat. Company also contributes to conservation area management
Perseroan juga berkontribusi pada upaya pengelolaan wilayah efforts. For employees, the Company strives to increase
konservasi. Bagi karyawan, Perseroan berupaya meningkatkan environmental awareness through various campaigns and
kesadaran karyawan mengenai lingkungan hidup melalui training programs.
berbagai kampanye dan pelatihan.
8. Risiko Sosial 8. Social Risk
Perseroan menghadapi risiko gejolak sosial dan keamanan yang The Company faces the risk of social unrest and security
disebabkan krisis geopolotik, perang dagang, dan sebagainya baik disturbances caused by geopolitical crises, and trade wars, both
di lingkup domestik maupun internasional, serta risiko gangguan domestically and internationally, as well as the risk of political
stabilitas politik. Perseroan juga menghadapi risiko sosial di instability. The Company also faces social risks in its operational
wilayah operasional, seperti keributan massa. areas, such as mass riots.
Perseroan juga memahami potensi risiko sosial yang berdampak The Company also understands the potential social risks that
pada masyarakat luas di wilayah operasional, antara lain affect the broader community in its operational areas, including
hambatan aktivitas masyarakat ketika Perseroan melakukan hindrances to community activities when the Company
konstruksi sistem jaringan telekomunikasi. constructs its telecommunications network systems.
Dengan berpegang pada prinsip tidak merugikan masyarakat Adhering to the principle of not harming the local community,
setempat, Perseroan selalu memberi kompensasi yang pantas the Company always provides fair and adequate compensation
dan layak jika kegiatan operasional Perseroan menghambat if its operational activities disrupt the livelihoods of the local
aktivitas mata pencaharian masyarakat setempat. Perseroan community. The Company also consistently coordinates with the
juga senantiasa berkoordinasi dengan masyarakat setempat, local community, maintaining good relationships through various
menjaga hubungan baik melalui sejumlah program CSR yang CSR programs that add value to the surrounding environment.
memberi nilai lebih pada lingkungan sektar.
Penjelasan mengenai Manajemen Risiko selengkapnya disajikan pada Further explanation on Risk Management is provided in the Corporate
bab Tata Kelola Perusahaan Laporan Tahunan 2023 Governance section of the 2023 Annual Report.
ANTI KORUPSI ANTI-CORRUPTION
Kebijakan dan Prosedur terkait Anti korupsi Anti-Corruption Policy and Procedures
[2-25] [205-1] [3-3] [2-25] [205-1] [3-3]
Perseroan berkomitmen menjalankan praktik anti korupsi di seluruh The Company is committed to implementing anti-corruption practices
lingkungan perusahaan melalui tiga pendekatan, yaitu (1) penerapan throughout the corporate environment through three approaches,
code of conduct, (2) whistleblowing system & whistleblower policy, namely (1) the application of a code of conduct, (2) a whistleblowing
serta (3) memaksimalkan peran Unit Audit Internal. system & whistleblower policy, and (3) maximizing the role of the
Internal Audit Unit.
Code of conduct Code of Conduct
Implementasi kebijakan code of conduct menjadi suatu keharusan The implementation of the code of conduct policy is a necessity
untuk menjamin bahwa semua individu di dalam perusahaan selalu to ensure that all individuals within the company always act in
bertindak sesuai dengan prinsip etika dan norma yang berlaku. accordance with ethical principles and prevailing norms. This policy
Kebijakan ini didesain untuk mengedepankan nilai-nilai akuntabilitas, is designed to prioritize the values of accountability, responsibility,
tanggung jawab, dan ketaatan terhadap aturan yang telah disepakati and compliance with agreed-upon rules.
bersama.
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Code of conduct mencakup larangan terhadap permintaan atau The code of conduct includes prohibitions against soliciting or
penerimaan pemberian dari pihak-pihak yang memiliki kepentingan, accepting gifts from interested parties, such as customers, service
seperti pelanggan, vendor pekerjaan jasa, vendor pengadaan job vendors, procurement vendors, and others, whether in cash or
barang, dan pihak lain, baik dalam bentuk tunai maupun bentuk other forms, for personal gain. Every employee is required to sign the
lainnya, demi keuntungan pribadi. Setiap karyawan diwajibkan untuk code of conduct at the beginning of each year, without exception.
menandatangani code of conduct di awal setiap periode tahun, tanpa The Human Resources Department, along with the Management
terkecuali. Departemen Sumber Daya Manusia bersama dengan team, ensures that this policy is implemented and fully enforced.
jajaran Manajemen memastikan bahwa kebijakan ini diterapkan dan
dijalankan sepenuhnya.
Whistleblowing system Whistleblowing System
Perusahaan telah mengembangkan sistem pelaporan (whistleblowing The company has developed a whistleblowing system to ensure and
system) guna memastikan dan mengupayakan peran serta seluruh promote the participation of all levels of the company in conducting
jajaran perusahaan dalam melaksanakan usaha bersih tanpa ada clean business practices without any fraud and corrupt practices,
kecurangan dan praktik-praktik korupsi, kolusi, nepotisme, konflik collusion, nepotism, conflicts of interest, and violations of the code
kepentingan, dan pelanggaran atas kode etik. Sistem pelaporan ini of ethics. This reporting system is developed based on the principles
dikembangkan berdasarkan prinsip-prinsip transparansi. Perusahaan of transparency. The company has also established a Whistleblower
juga membentuk Whistleblower Policy, yang berfungsi sebagai Policy, which serves as a policy guideline and mechanism for all
panduan kebijakan dan mekanisme bagi seluruh karyawan dalam employees to report any unethical behavior, whether it has occurred
melaporkan setiap perilaku tidak etis, baik yang telah terjadi maupun or is still suspected, fraud, or violations of the Company’s Code of
masih berupa kecurigaan, kecurangan, atau pelanggaran Kode Etik Ethics. [2-15] [2-26]
Perusahaan. [2-15] [2-26]
Dalam implementasi Whistleblower Policy, Perusahaan memberikan In implementing the Whistleblower Policy, the Company provides
dan menjamin perlindungan kepada pelapor (whistleblower). and ensures protection to the whistleblower. The protection
Jaminan perlindungan yang diberikan meliputi jaminan kerahasiaan provided includes confidentiality of the whistleblower’s identity
identitas pelapor dan isi laporan sesuai dengan undang-undang, and report content in accordance with the law, as well as security
serta jaminan keamanan bagi Pelapor terhadap perlakuan yang assurance for the whistleblower against adverse treatment, such
merugikan, seperti pemutusan hubungan kerja yang tidak adil, as unfair termination of employment, job transfers, demotions,
pemindahan tugas, demosi, penolakan promosi, penurunan jabatan denial of promotions, demotions, intimidation, threats, harassment
atau pangkat, intimidasi, ancaman, pelecehan atau diskriminasi dan or discrimination, and unfair workplace practices in any other form.
praktik ketidakadilan di tempat kerja dalam segala bentuk lainnya. A complete explanation of the Whistleblowing System and its
Penjelasan lengkap mengenai Sistem Pelaporan Pelanggaran dan mechanisms can be found in the Corporate Governance Chapter
mekanismenya terdapat pada Bab Tata Kelola Perusahaan pada in the 2023 Annual Report which is published simultaneously with
Laporan Tahunan 2023 yang diterbitkan bersamaan dengan Laporan this Sustainability Report.
Keberlanjutan ini.
Pada tahun 2023, Perseroan membentuk unit Employee and Industrial In 2023, the Company established an Employee and Industrial
Relation guna memastikan integritas Perseroan dalam menjalankan Relation unit to ensure the Company’s integrity in conducting ethical
bisnis beretika, serta mengelola hubungan industrial yang sehat business, as well as managing healthy industrial relations between
antara Perseroan dengan karyawan. the Company and employees.
Pengawasan Unit Audit Internal Supervision by the Internal Audit Unit
Praktik anti korupsi di Perusahaan juga diperkuat oleh Unit Audit Anti-corruption practices in the Company are also strengthened
Internal yang bertugas mengawasi berjalannya sistem pengendalian by the Internal Audit Unit, which is responsible for overseeing the
internal di perusahaan. Unit Audit Internal mengkaji risk assessment internal control system in the company. The Internal Audit Unit
setiap departemen untuk selanjutnya menentukan prioritas reviews the risk assessment of each department to then determine
pengelolaan risiko berdasarkan skala prioritas departemen. risk management priorities based on the department’s priority scale.
Target Perseroan ke depan ialah meningkatkan sosialisasi terkait The company’s future target is to enhance the socialization regarding
anti korupsi dan sanksinya kepada karyawan atau mitra bisnis. Untuk anti-corruption measures and sanctions to employees or business
mencapai target tersebut, kami akan memperkuat pengawasan partners. To achieve this target, we will strengthen supervision and
dan pengendalian dengan melakukan verifikasi dan sanksi yang control by conducting thorough verification and sanctions such as
cermat berupa surat peringatan, sanksi, hingga pelaporan ke polisi warnings, penalties, and reporting to the police if legal violations are
jika terbukti melanggar hukum. Perseroan juga akan melakukan proven. The company will also gradually conduct socialization to all
sosialisasi secara bertahap kepada seluruh karyawan. mengenai employees regarding anti-corruption through e-learning and will
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Tata Kelola Keberlanjutan
Sustainability Governance
anti korupsi melalui e-learning, serta mewajibkan setiap pegawai require every employee to sign the Code of Conduct, which includes
untuk menandatangani Code of Conduct yang di dalamnya terdapat anti-corruption clauses, to monitor the progress of the maximum
pasal penegasan anti korupsi untuk memantau kemajuan penerapan implementation of anti-corruption policies. For business partners, the
kebijakan anti korupsi secara maksimal. Bagi mitra usaha, Perusahaan company has included integrity pacts in the Cooperation Agreement.
telah memasukkan pakta integritas di dalam Perjanjian Kerja Sama
(PKS).
Pelatihan dan Sosialisasi Anti Korupsi [205-2]
Training and Anti-Corruption Socialization
Jumlah Peserta
Nama Kegiatan Penyelenggara Total
No Name of Activity Organizer Kepala Departemen & Seksi Staf
Head of Department & Section Staff
1 Awareness ISO 37001 : 2016 Sistem Manajemen Anti Suap British Standard 8 0
Awareness ISO 37001 : 2016 Anti Bribery Management Institution
2 Implementasi ISO 370001:2016 Sistem Manajemen Anti Suap British Standard 7 9
Implementation ISO 370001:2016 Anti Bribery Management System Institution
3 Sosialisasi Awareness ISO 37001 Sistem Manajemen Anti Suap British Standard 4 15
Awareness Socialization ISO 37001 Anti Bribery Management System Institution
Insiden Korupsi selama 2023 [205-3] Corruption Incidents during 2023 [205-3]
Selama tahun 2023, Perusahaan menerima 5 pengaduan dugaan During 2023, the Company received 5 reports of alleged violations
pelanggaran yang masuk melalui Whistle Blowing System yaitu through the Whistleblowing System, either through the “Suggestion
masuk ke “Kotak Saran” maupun langsung dilaporkan kepada Unit Box” or directly reported to the Investigation Unit. All reports have
Investigasi. Seluruh laporan tersebut telah ditindaklanjuti dengan been followed up, with 1 administrative sanction in the form of a
1 sanksi administratif berupa surat peringatan, dan 4 lainnya warning letter, and 4 others resulting in decisive actions of Termination
ditindaklanjuti dengan tindakan tegas Pemutusan Hubungan Kerja of Employment (PHK). However, these five violations were not material
(PHK). Meski demikian, kelima pelanggaran tersebut tidak bersifat in nature, thus not affecting the company’s operational business flow.
material sehingga tidak berdampak menggangu jalannya operasional
bisnis perseroan.
Kegiatan pelatihan di PT Mora Telematika Indonesia Tbk yang dihadiri pimpinan departmen dan jajaran Direksi , Ancol-Jakarta Utara
Training Activity at PT Mora Telematika Indonesia Tbk attended by Head of Department and Board of Director, Ancol- North Jakarta
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 47
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PELIBATAN PEMANGKU KEPENTINGAN [E.4] [2-29] STAKEHOLDER ENGAGEMENT [E.4] [2-29]
Perusahaan telah mengidentifikasi tujuh kelompok pemangku The company has identified seven stakeholder groups through focus
kepentingan melalui focus group discussion (FGD), meliputi group discussions (FGDs), including the Government, Shareholders,
Pemerintah, Pemegang Saham, Karyawan, Vendor, Mitra Pendanaan, Employees, Vendors, Funding Partners, Customers, and the Local
Pelanggan, dan Komunitas Lokal. Community.
Dasar Pemilihan
Perhatian Utama dan
Pemangku Pemangku Frekuensi
Harapan Metode Pelibatan
Kepentingan Kepentingan Pelibatan
Main Concern and Engagement Method
Stakeholders Basis for Selection of Engagement Frequency
Expectation
Stakeholders
Pemerintah • Komunikasi • Pengiriman Laporan Tepat Rapat/korespondensi Sesuai kebutuhan
Government Communication Waktu pelaporan berkala melalui According to the needs
• Konsultasi Timely Report Delivery sistem reguler
Consultation • Perizinan Regular reporting meetings/
Licensing correspondence through
the system
regular
Pemegang Saham Tanggung jawab atas • Evaluasi Kinerja Perseroan Rapat Umum Pemegang Tahunan atau
Shareholder kinerja usaha dan persetujuan aksi Saham sesuai kebutuhan
Responsibility for business korporasi General Meeting of Annually or as required
performance Company Performance Shareholders
Evaluation and approval of
corporate actions
• Pembagian Dividen
Dividend Distribution
Karyawan Tanggung jawab • Hak-hak karyawan sesuai • Forum dan sarana Pelatihan diadakan
Employee Responsibility ketentuan ketenagakerjaan komunikasi antara setiap bulan Diskusi
yang berlaku manajemen dengan penyusunan peraturan
Employee rights in karyawan perusahaan diadakan
accordance with applicable Forum and means of tahunan
labor regulations communication between Training is held every
• Perlakuan yang adil management and month Discussions on the
dan setara dalam employees preparation of company
pengembangan karir • Pelatihan dan regulations are held annually
Fair and equal treatment in pengembangan
career development kompetensi
Competency training and
development
Vendor • Pengaruh atas kualitas Kontrak kerja yang • Tender pengadaan Sesuai kebutuhan
Vendor produk yang dihasilkan transparan untuk nilai material dan According to the needs
Perusahaan Transparent employment memastikan proses
Influence on the quality contract pengadaan yang adil dan
of products produced by transparan
the Company Tender procurement
• Ketergantungan pada for material values
kontinuitas pasokan and ensure a fair and
Dependence on the transparent procurement
continuity of supply process
• Seleksi Vendor
Vendor Selection
• Penilaian kinerja vendor
sesuai kontrak kerja
Assessment of vendor
performance according to
the work contract
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Tata Kelola Keberlanjutan
Sustainability Governance
Dasar Pemilihan
Perhatian Utama dan
Pemangku Pemangku Frekuensi
Harapan Metode Pelibatan
Kepentingan Kepentingan Pelibatan
Main Concern and Engagement Method
Stakeholders Basis for Selection of Engagement Frequency
Expectation
Stakeholders
Mitra Pendanaan Tanggung jawab • Kesesuaian kinerja • Rapat • Sesuai kebutuhan
Funding Partner atas keterbukaan perseroan dan pemenuhan Meeting According to the needs
informasi kewajiban dengan • RUPO • RUPO/RUPSI sesuai
Responsibility for perjanjian pendanaan GMB dengan perjanjian
information disclosure Conformity of the • RUPSI perwaliamanatan
company's performance GMS GMB/GMS in accordance
and fulfillment of • Korespondensi lainnya with the trusteeship
obligations with funding Other correspondence agreement
agreements
• Pemenuhan kewajiban
pembayaran
Fulfillment of payment
obligations
Pelanggan • Pengaruh • Kualitas produk layanan • Rapat Sesuai kebutuhan
Customer Impact Product Quality Service Meetings According to the needs
• Ketergantungan • Kecepatan respon terhadap • Korespondensi
Dependency keluhan Correspondence
Speed of response to • Survei kepuasan
complaints pelanggan
Customer satisfaction
survey
Komunitas Lokal • Keterwakilan • Persetujuan warga untuk Pertemuan dengan Sesuai kebutuhan
Local Community Representation pelaksanaan proyek masyarakat lokal
• Kedekatan Residents' approval for Meetings with local According to the need
Proximity project implementation people
• Penggunaan tenaga kerja
lokal
Use of local labour
• Pemenuhan tanggung
jawab sosial
Fulfillment of social
responsibility
Tantangan yang Dihadapi Perusahaan [E.5] Challenges Faced by the Company [E.5]
Dalam menjalankan komitmennya pada aspek keberlanjutan, In fulfilling its commitment to sustainability, the Company
Perusahaan menghadapi sejumlah tantangan selama tahun 2023, encountered several challenges during 2023, both internally and
baik dari sisi internal dan eksternal. Pada aspek ekonomi, persaingan externally. On the economic front, the business world’s competition in
dunia usaha di sektor komunikasi semakin sengit, disertai dengan the communication sector intensified, accompanied by technological
dinamika teknologi yang membutuhkan adaptasi. Sementara pada dynamics that require adaptation. Meanwhile, on the environmental
aspek lingkungan, Perseroan masih berupaya memperluas cakupan front, the Company continues to expand its reporting coverage to
pelaporan guna memahami profil emisi lebih baik lagi, dan mendukung better understand emission profiles and support the Government’s
upaya Pemerintah menuju Net Zero Emission pada 2060. efforts towards Net Zero Emission by 2060.
Pada aspek sosial, Perusahaan masih mendapati tantangan untuk On the social aspect, the Company still faces challenges in
menghadirkan program-program sosial yang tepat manfaat dan implementing social programs that provide significant benefits
meningkat nilai. Untuk itu kami berupaya memantau dan melakukan and increase value. Therefore, we strive to monitor and evaluate our
evaluasi agar kegiatan sosial Perseroan betul-betul memberikan dampak social activities to ensure they truly deliver the right positive impact
positif yang tepat bagi masyarakat. Sedangkan pada aspek tata kelola, for the community. As for governance, the Company faced policy
Perseroan menghadapi perubahan kebijakan dari instansi setempat changes from local authorities that were relatively sudden, requiring
yang bersifat relatif mendadak sehingga membutuhkan waktu adjustment time in terms of procurement of required budget.
penyesuaian dalam hal pengadaan anggaran yang dibutuhkan.
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 49
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Kinerja
Keberlanjutan
Sustainability Performance
496
Etintas Anak Perusahaan memasang
496 unit solar panel di 55 site di Papua
dan Papua Barat.
The subsidiaries of the company
installed 496 solar panel units at 55
sites in Papua and West Papua.
6
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6
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Kinerja Keberlanjutan
Sustainability Performance
Upaya Perseroan mencapai target kinerja keberlanjutan dalam aspek The Company’s efforts to achieve sustainability performance targets
ekonomi, lingkungan, dan sosial tercermin dari kinerja keberlanjutan in the economic, environmental, and social aspects are reflected in
selama tahun 2023. its sustainability performance during the year 2023.
MEMBANGUN BUDAYA KEBERLANJUTAN [F.1] BUILDING A SUSTAINABILITY CULTURE [F.1]
Perusahaan secara terus menerus berupaya membangun budaya The company continuously strives to build a culture of sustainability
keberlanjutan di kalangan internal dengan menyelenggarakan among its internal stakeholders by organizing various training
berbagai pelatihan. Selain itu, Perusahaan juga melanjutkan sessions. In addition, the company continues to implement policies to
penerapan kebijakan untuk mendukung kegiatan usaha berkelanjutan support sustainable business activities in every operational activity,
dalam setiap aktivitas operasional, misalnya kampanye terkait such as campaigns related to energy and water conservation. These
penghematan energi dan penghematan air. Kampanye tersebut campaigns are not merely about promoting sustainability information
tidak sebatas pada informasi keberlanjutan yang terus digaungkan, but also implemented in operations. For example, majority of work
tapi juga diterapkan dalam operasional. Misalnya, pemadaman listrik locations shutting down the electricity after working hours.
pada mayoritas lokasi kerja setelah jam kerja.
Perusahaan juga telah menambah 13 unit kendaraan listrik selama The company has also added 13 electric vehicles during the year
tahun 2023 sehingga total menjadi 22 unit kendaraan listrik dari 2023, bringing the total to 22 electric vehicles out of a total of 88
total 88 unit kendaraan operasional. Sebanyak 22 unit mobil listrik operational vehicles. These 22 electric vehicles are used in the
tersebut digunakan di wilayah Jabodetabek. Jabodetabek area.
Perusahaan juga berupaya membangun budaya keberlanjutan Furthermore, the company endeavors to build a culture of
kepada para pemangku kepentingan lainnya. Misalnya, kami secara sustainability among other stakeholders. For example, we continuously
terus menerus melakukan sosialisasi dampak positif penerapan conduct socialization on the positive impacts of implementing ducting
ducting dan Microcell Pole bersama pelaku usaha dan pemerintah and Microcell Poles with business actors and local governments.
daerah.
Upaya-upaya tersebut diharapkan dapat meningkatkan pemahaman These efforts are expected to increase employees’ understanding
karyawan atas isu-isu keberlanjutan dan kelak dapat menjadi bagian of sustainability issues and eventually become integrated into the
budaya kerja yang terintegrasi dengan nilai-nilai perusahaan. company’s core values and work culture.
KINERJA EKONOMI ECONOMIC PERFORMANCE
Perbandingan Target dan Kinerja [F.2] Comparison of Target and Performance [F.2]
Komitmen Perseroan memastikan konektivitas masyarakat Indonesia The Company’s commitment to ensure the connectivity of the
tercermin dari bertambahnya total akses dan kapasitas dengan Indonesian people is reflected in the increase in total access and
angka pencapaian di atas target. capacity with achievements exceeding the target.
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Kinerja Keberlanjutan
Sustainability Performance
Perbandingan Target dan Kinerja Perusahaan [F.2] Comparison of Company Targets and Performance [F.2]
Uraian Satuan Target 2023 Realisasi 2023
Description Unit 2023 Target 2023 Realization
Pendapatan Usaha juta Rupiah 4.874.712 4.306.324
Company Revenue million Rupiah
Laba bersih setelah pajak juta Rupiah 781.178 679.171
million Rupiah
Produk ramah lingkungan • Penyediaan jangkauan layanan yang menghubungkan jaringan secara adil dan inklusif bagi masyarakat,
Eco-friendly product terutama di daerah Terluar, Terdepan, dan Tertinggal (3T) melalui proyek jaringan tulang punggung
internet nasional.
• Perusahaan telah memiliki Nusantara Data Center (NDC) untuk layanan CoLocation dan Hosting yang
telah memiliki sertifikasi Sistem Manajemen Lingkungan ISO 14001:2015 dari BSI, Cert. No. EMS 663472
• Provision of service coverage that connects networks in a fair and inclusive manner for the community,
especially in the Outermost, Frontier, and Disadvantaged (3T) areas through the national internet
backbone network project.
• The Company already has an Nusantara Data Center (NDC) for CoLocation and Hosting services which
has an ISO 14001:2015 Environmental Management System certification from BSI, Cert. No. EMS 663472
Kinerja Operasional
Operational Performance
Backbone
- Submarine km 12.735 12.689
- Inland km 15.529 15.099
Total Backbone km 28.264 27.788
Akses km 27.640 26.542
Access
Total km 55.904 54.330
Kapasitas G 33.000 29.700
Capacity
Investasi Berwawasan Lingkungan [F.3] Environmental Consciousness Investment [F.3]
Sejalan dengan program transisi energi Pemerintah dalam rangka In line with the government’s energy transition program aimed
penurunan emisi GRK menjadi Net Zero Emission pada 2060, at reducing greenhouse gas to Net Zero Emission by 2060, the
Perseroan secara pro aktif melakukan upaya pemanfaatan energi Company proactively engages in efforts to utilize energy that can
yang dapat mengurangi emisi GRK. Pada tahun 2023, Perseroan reduce greenhouse gas emissions. In 2023, the Company added
menambah 13 kendaraan listrik baru sebagai transportasi operasional 13 new electric vehicles as operational transportation used at the
yang digunakan di kantor pusat. Etintas anak juga menyelesaikan headquarters. The subsidiaries of the company also completed the
pemasangan 496 unit solar panel di 55 site Perseroan di wilayah installation of 496 solar panel units at 55 Company sites in the West
Papua Barat dan Papua. Pengadaan produk tersebut sesuai dengan Papua and Papua regions. The procurement of these products aligns
target Perseroan pada investasi produk berwawasan lingkungan with the Company’s target for environmentally conscious investment
guna mendukung penurunan emisi GRK. products to support the reduction of greenhouse gas emissions.
Jumlah Nilai investasi
Pengadaan produk berwawasan lingkungan
No Quantity Investment Value
Procurement of environmentally friendly products
(unit) (Rp)
1 Mobil listrik 13 9.552.253.724
Electric cars
2 Solar panel 496 982.024.000
Solar
Jumlah 10.534.277.724
Total
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 53
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Dampak Ekonomi Langsung Direct Ecnomic Impact
Perseroan secara konsisten telah meningkatkan nilai ekonomi The Company has consistently increased the directly distributed
langsung yang didistribusikan, mencakup gaji dan tunjangan economic value, including salaries and benefits for employees, taxes
untuk karyawan, pajak bagi negara, pembayaran kepada pemasok, for the government, payments to suppliers, dividends for shareholders,
pembagian dividen bagi para pemegang saham, pembayaran bunga interest payments to creditors, and funds for the community as a form
kepada debitur, hingga dana untuk masyarakat sebagai salah satu of Corporate Social Responsibility and Environmental Responsibility
bentuk perwujudan Tanggung Jawab Sosial dan Lingkungan (TJSL) (CSR) implemented through various education, social assistance,
yang diimplementasikan melalui berbagai program pendidikan, and health programs.
bantuan sosial, dan kesehatan.
Pada 2023, Perusahaan mencatatkan nilai ekonomi langsung berupa In 2023, the Company recorded an increase in directly distributed
pendapatan dari penyelenggaraan telekomunikasi dan pendapatan economic value from telecommunications operations and non-
non-penyelenggaraan telekomunikasi yang meningkat dibandingkan telecommunications operations compared to 2022. During 2023, the
tahun 2022. Selama tahun 2023, Perusahaan tidak menerima bantuan Company did not receive financial assistance from the Government.
finansial dari Pemerintah. [201-4] [201-4]
Nilai Ekonomi Langsung yang Dihasilkan dan Didistribusikan [201-1]
Economic Value Generated and Distributed [201-1]
Periode Pelaporan
Uraian Reporting Period
Description
2023 2022 2021
Nilai Ekonomi Langsung Diterima (dalam jutaan Rupiah)
Direct Economic Value Received (in millions of Rupiah)
Pendapatan
Revenue 4.306.324 4.647.651 4.180.073
Nilai Ekonomi Langsung Didistribusikan (dalam jutaan Rupiah)
Direct Economic Value Distributed (in millions of Rupiah)
Beban Langsung
Direct Cost 1.781.390 1.890.179 1.642.782
Biaya Operasional
Operational Cost 1.018.143 1.191.286 993.299
Beban Lain-Lain – Bersih
Other Cost - Net 611.641 690.938 742.415
Beban Pajak Final
Final Tax Cost 4.383 8.348 12.803
Beban Pajak – Bersih
Tax Cost - Net 211.595 194.001 117.395
Nilai Ekonomi Langsung yang Ditahan (dalam jutaan Rupiah)
Direct Economic Value Withheld (in millions of Rupiah)
Jumlah Nilai Ekonomi Langsung yang Ditahan
Amount of Direct Economic Value Withheld 679.173 672.898 671.378
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Kinerja Keberlanjutan
Sustainability Performance
Dampak Ekonomi tidak Langsung [203-1] [203-2] [3-3] Indirect Economic Impact [203-1] [203-2] [3-3]
Jaringan kabel serat optik yang dimiliki oleh Moratelindo tidak Moratelindo’s fiber optic network is not only a primary source
hanya menjadi sumber utama pendapatan perusahaan, tetapi of revenue for the company but also a driver of digitalization
juga menjadi pendorong akselerasi digitalisasi di berbagai sektor acceleration in various strategically important sectors. Providing
secara strategis. Penyediaan konektivitas yang cepat dan luas fast and widespread connectivity to the community will facilitate
bagi masyarakat akan memfasilitasi pertukaran informasi, sekaligus information exchange and support the growth of online trade in
mendukung pertumbuhan perdagangan barang dan jasa secara goods and services. The development of ducting networks and
daring. Pembangunan jaringan ducting dan tiang microcell akan microcell poles will provide convenience for telecommunications and
memberikan kemudahan bagi operator telekomunikasi dan internet, internet operators, ultimately having a positive impact on society.
yang pada akhirnya turut memberikan dampak positif bagi masyarakat. Competition among operators will also drive improvements in quality
Persaingan di antara operator juga akan mendorong peningkatan and competitiveness in pricing.
kualitas dan daya saing harga.
Selain itu, terdapat dampak ekonomi tidak langsung dari kegiatan In addition, there are indirect economic impacts from the company’s
perusahaan, antara lain: activities, including:
1. Pembangunan infrastruktur melibatkan berbagai tenaga kerja, 1. a. Infrastructure development involves various types of labor,
mulai dari produksi material u-ditch hingga pembuatan microcell from the production of u-ditch materials to the manufacturing
pole dan proses pemasangannya. Perusahaan berupaya seoptimal of microcell poles and their installation. The company strives
mungkin menggunakan tenaga kerja lokal dalam pelaksanaan to use local labor as optimally as possible in implementing
proyek infrastruktur. infrastructure projects.
2. Penggunaan alat berat dan ringan juga melibatkan peralatan 2. The use of heavy and light equipment also involves equipment
yang tersedia di wilayah pelaksanaan proyek. available in the project implementation area.
3. Pemakaian material alam berasal dari wilayah pelaksanaan proyek. 3. The use of natural materials comes from the project
implementation area.
4. Keterlibatan sejumlah pengusaha lokal dalam pelaksanaan 4. The involvement of a number of local entrepreneurs in the
pembangunan proyek. implementation of project development.
RANTAI PASOK [204-1] [2-6] [407-1] SUPPLY CHAIN [204-1] [2-6] [407-1]
Perseroan menyediakan layanan dan pembangunan infrastruktur The company provides telecommunications infrastructure services
telekomunikasi di rantai pasokan hulu. Sedangkan di rantai pasokan and development in the upstream supply chain. Meanwhile, in
hilir, Perseroan bekerja sama dengan operator telekomunikasi untuk the downstream supply chain, the company collaborates with
memberikan layanan terbaik kepada pelanggan. Dalam menjalankan telecommunications operators to provide the best service to
kegiatan usaha tersebut, Perseroan melibatkan mitra penyedia produk customers. In carrying out these business activities, the company
dan jasa di seluruh Indonesia. involves partners who provide products and services throughout
Indonesia.
Pengiriman Material ke Site, Papua
Material Delivery to Site, Papua
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Bagi mitra usaha, Perusahaan telah memasukkan pakta integritas di For business partners, the company has included integrity pacts
dalam Perjanjian Kerja Sama (PKS) antara lain mencakup persaingan in the Cooperation Agreement, including healthy competition, no
yang sehat, tidak ada konflik kepentingan, kerahasiaan, anti korupsi conflicts of interest, confidentiality, anti-corruption and bribery,
dan penyuapan, dan gratifikasi. and gratuities.
Perusahaan memiliki Divisi Procurement untuk mengelola kebutuhan The company has a Procurement Division to manage supply chain
rantai pasokan meliputi layanan outsourcing; bahan dan layanan needs, including outsourcing services; materials and consulting
konsultasi; konstruksi; logistik, serta kantor dan perumahan. Terkait services; construction; logistics, as well as offices and housing. In this
hal ini, Perusahaan telah bekerja sama dengan pemasok nasional regard, the company has collaborated with national and international
dan internasional. Selama tiga tahun terakhir, jumlah pasokan barang suppliers. Over the past three years, the amount of goods and services
dan jasa dari pemasok lokal terus mengalami peningkatan hingga supplied by local suppliers has continued to increase, reaching
mencapai 72,03% dari total keseluruhan. [204-1] 72.03% of the total overall. [204-1]
Persentase Jumlah Pemasok/Mitra Kerja Berdasarkan Domisili (%) [204-1]
Percentage of Total Suppliers/Work Partners by Domicile (%) [204-1]
Mitra Kerja
2023 2022 2021
Work Partners
Internasional 7.73% 10.56%
International 5,88%
Lokal 92.27% 89.44%
Local 94,12%
Proses operasional Moratelindo telah mendukung kebijakan Tingkatan The operational processes of Moratelindo support the Domestic
Komponen Dalam Negeri (TKDN). [2-27] Component Level (TKDN) regulations. [2-27]
TKDN mengacu pada persentase komponen dalam negeri pada TKDN refers to the percentage of domestic components in goods,
barang, jasa, serta kombinasi barang dan jasa. Perhitungan TKDN services, and combinations of goods and services. TKDN calculation
mencakup biaya material, biaya alat kerja, biaya tenaga kerja, dan includes material costs, tool costs, labor costs, and general service
biaya jasa umum. costs.
Perusahaan secara konsisten telah meningkatkan nilai TKDN dalam Consistently, the company has increased the TKDN value in every
setiap tahapan kegiatan usahanya, khususnya pada aspek material stage of its business activities, especially in terms of materials and
dan alat kerja, dengan menggunakan barang yang diproduksi oleh tools, by using goods produced by certified product companies
perusahaan yang memiliki sertifikasi produk dan terdaftar pada registered on the Ministry of Industry’s website (P3DN). Meanwhile,
situs web Kementerian Perindustrian (P3DN). Sementara pada in terms of labor, the company employs Indonesian citizens.
aspek tenaga kerja, perusahaan mempekerjakan tenaga kerja yang
merupakan warga negara Indonesia.
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Kinerja Keberlanjutan
Sustainability Performance
Kinerja Lingkungan
Environmental Performance
Kegiatan Transplantasi Terumbu Karang, Papua Barat
Coral Transplantation Activity at Papua Barat
Komitmen Perusahaan terhadap pelestarian lingkungan dalam setiap The company’s commitment to environmental conservation in every
kegiatan operasional dijelaskan dalam Piagam Kebijakan Lingkungan. operational activity is outlined in the Environmental Policy Charter.
Dokumen ini mencakup Pernyataan, Pendahuluan, Referensi, This document includes Statements, Introduction, References,
Ruang Lingkup dan Konteks Lingkungan, isi Kebijakan Lingkungan, Environmental Scope and Context, Environmental Policy content,
Monitoring dan Evaluasi, serta Mekanisme dan Prosedur Penanganan Monitoring and Evaluation, as well as Mechanisms and Procedures
Pengaduan Lingkungan. Piagam tersebut resmi ditandatangani for Handling Environmental Complaints. The charter was officially
oleh Direksi dan Dewan Komisaris pada tanggal 8 April 2022. [2-24] signed by the Board of Directors and Board of Commissioners on
April 8, 2022. [2-24]
Perusahaan juga sudah memiliki sertifikasi lingkungan ISO 14001:2015 The company also holds ISO 14001:2015 environmental certification
dan secara berkala melaporkan Dokumen Pengelolaan Lingkungan and periodically reports the Environmental Management Document
Hidup (DPLH) ke Kantor Pengelola Lingkungan Hidup Kota (DPLH) to the Central Jakarta Environmental Management Office
Administrasi Jakarta Pusat setiap 6 bulan. Pengelolaan lingkungan every 6 months. Environmental management of the company falls
Perusahaan berada di bawah tanggung jawab Departemen General under the responsibility of the General Affairs Department, while
Affairs, sedangkan pengelolaan lingkungan di lokasi Proyek menjadi environmental management at project sites is the responsibility of
tanggung jawab Government Relations Dept. Perusahaan terus the Government Relations Department. The company continues to
berupaya untuk menghasilkan dampak positif, mengurangi dampak strive to create positive impacts, reduce negative impacts, and use
negatif, dan menggunakan sumber daya secara berkelanjutan. resources sustainably. [2-27]
[2-27]
ISO 14001-2015
ENVIRONMENTAL MANAGEMENT SYSTEM
(Sistem Manajemen Lingkungan)
Menjamin bahwa sistem manajemen MORATELINDO yang berfungsi untuk memastikan bahwa proses yang digunakan dan
produk yang dihasilkan telah memenuhi komitmen terhadap lingkungan terutama dalam kepatuhan terhadap peraturan
lingkungan, pencegahan pencemaran dan komitmen untuk terus melakukan perbaikan.
Ensures that MORATELINDO’s management system functions to ensure that the processes used and products produced meet environmental
commitments, especially in compliance with environmental regulations, pollution prevention, and a commitment to continuous improvement.
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ASPEK UMUM GENERAL ASPECT
Biaya Lingkungan Hidup [F.4] Environmental Cost [F.4]
Perseroan menjalankan upaya-upaya keberlanjutan selama tahun The company has undertaken sustainability efforts during the year
2023, antara lain dengan menambah 13 unit kendaraan listrik. 2023, including increasing the number of electric vehicle units to
Perusahaan juga telah mengelola limbah domestik dan limbah B3 13. The company has also managed domestic waste and hazardous
melalui kerja sama dengan sejumlah pihak bersertifikasi, serta mulai waste through cooperation with several certified parties, as well as
menggunakan solar panel di beberapa site project. begun using solar panels at several project sites.
Pada tahun 2023, Perseroan merealisasikan dana untuk lingkungan In 2023, the Company realized environmental funds amounting to
hidup sebesar Rp1,662 miliar yang digunakan untuk biaya retribusi IDR 1,662 billion, for environmental levies and maintenance costs,
dan pemeliharaan lingkungan, pengujian laboratorium, konservasi, laboratory testing, conservation and waste management.
dan pengelolaan limbah.
Biaya Lingkungan Hidup
Environmental Cost [F.5] [301-1] [3-3]
Uraian Biaya
Description Cost
Sampah dan IPL Rp89.732.184
• Retribusi Lingkungan
• IPL
• Pembuangan sampah dan puing
Garbage and IPL
• Environmental Fees
• IPL
• Garbage and debris disposal
Konservasi Lingkungan
Rp1.440.907.000
Conservation
Pengangkutan Limbah
Rp77.072.000
Waste Transportation
Pengujian Laboratorium dan Lingkungan Kerja
Rp54.762.960
Laboratory and Work Environment Testing
Total Rp1.662.474.144
ASPEK MATERIAL MATERIAL ASPECT
Penggunaan Material yang Ramah Lingkungan The Use of Environmentally Friendly Materials
[F.5] [301-1] [3-3] [F.5] [301-1] [3-3]
Dalam menjalankan operasional usaha, Perusahaan telah In conducting our business operations, the company has utilized
menggunakan material yang ramah lingkungan. Selain mobil listrik, environmentally friendly materials. In addition to electric vehicles,
kami telah menggunakan pendingin ruangan dengan refrigerant we have used air conditioner with Freon R32 refrigerant, widely
Freon R32 yang telah dikenal luas sebagai material ramah lingkungan. recognized as an environmentally friendly material. The company
Perusahaan juga menggunakan sistem pemadam kebakaran yang also utilizes an environmentally friendly fire suppression system
ramah lingkungan dengan menggunakan Fire Suppression berbahan using FM200 as the agent.
FM200.
Dalam menjalankan operasional usaha di kantor, Perusahaan telah In our office operations, we have digitized administrative processes,
melakukan digitalisasi pada proses administrasi, pengarsipan, dan filing, and communication, leading to a reduction in paper usage.
komunikasi sehingga berdampak pada penghematan penggunaan Furthermore, the company encourages employees to use non-
kertas. Selain itu, Perusahaan juga mendorong karyawan plastic drinking containers such as tumblers or mugs. Paper usage
menggunakan wadah minum non plastik seperti tumbler atau mug. in 2023 amounted to 2,628 reams, with a target for reduction in the
Penggunaan kertas selama tahun 2023 mencapai 2.628 rim, yang following year.
ditargetkan menurun pada tahun berikutnya.
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Kinerja Keberlanjutan
Sustainability Performance
Adapun untuk data center, Perseroan memiliki Nusantara Data Center For our data center, the company operates the Nusantara Data
(NDC) untuk layanan colocation dan hosting yang telah memiliki Center (NDC) for colocation and hosting services, which holds
sertifikasi sistem manajemen lingkungan ISO : 14001-2015 dari BSI, ISO 14001:2015 environmental management system certification
yang berarti proses yang digunakan dan produk yang dihasilkan from BSI. This certification signifies that the processes used and
telah memenuhi komitmen terhadap lingkungan terutama dalam products produced meet environmental commitments, particularly
kepatuhan terhadap peraturan lingkungan, pencegahan pencemaran in compliance with environmental regulations, pollution prevention,
dan komitmen untuk terus melakukan perbaikan. and a commitment to continuous improvement.
ASPEK ENERGI ENERGY ASPECT
Perusahaan menggunakan energi yang bersumber dari listrik dan The company utilizes energy derived from electricity and fuel in its
bahan bakar dalam kegiatan operasinya. Sumber energi listrik operational activities. The electricity source includes power from
Perusahaan didapatkan dari PLN serta sumber listrik mandiri yang PLN (State-Owned Electricity Company) as well as self-generated
berasal dari genset dan panel surya. electricity from generators and solar panels.
Untuk memastikan tercapainya zero downtime, Perusahaan To ensure zero downtime, the Company utilizes premium PLN services
menggunakan layanan PLN premium dan menyiapkan genset and prepares generators as backup energy sources in case all energy
untuk sumber energi cadangan jika semua sistem energi mengalami systems fail. In 2023, we documented electricity consumption in
kegagalan. Pada tahun 2023, kami telah melakukan pendokumentasian the data center, expanding the coverage of energy consumption
konsumsi energi listrik di data center sehingga cakupan perhitungan calculations In this report, we did not calculate energy consumption
konsumsi energi menjadi lebih luas dibandingkan tahun 2022 dan outside the organization. [302-2]
2021. Pada laporan ini, kami tidak melakukan perhitungan konsumsi
energi di luar organisasi. [302-2]
Jumlah dan Intensitas Energi Yang Digunakan [F.6] [302-1] [302-3] [302-4]
Amount and Intensity of Energy Used [F.6] [302-1] [302-3] [302-4]
Uraian Satuan
2023 2022 2021
Description Unit
Penggunaan Energi Listrik PLN
Use of PLN Electrical Energy
Kantor Pusat KwH 1.776.425,63 1.587.971,674 896.814,53
Head Office GJ 6.395,13 5.716,70 3.228,53
KwH 22.743.004,41 21.220.033,14 17.891,67
Site
GJ 81.874,82 76.392,12 64,41
Pusat Data KwH 11.779.321,36
Data Center GJ 42.405,56 N/A N/A
Jumlah Penggunaan Energi Listrik PLN KwH 36.298.751.40 22.808.004,82 914.706,20
Total use of PLN electrical energy GJ 130.675,51 82.108,82 3.292,94
Bahan bakar bensin kendaraan operasional Liter 165.691.13 124.618,63 138.616
Operational vehicle gasoline GJ 5.766,05 4.487,078 5.571,96
Bahan bakar solar untuk genset Liter 84.108,03
Diesel fuel for electric generator GJ N/A N/A
3.187,69
Jumlah penggunaan energi bahan bakar
GJ 8.953,74 4.487,08 5.571,96
Total use of fuel energy
Total penggunaan energi
GJ 139.629,25 86.595,90 8.864,90
Total use of energy
Pendapatan operasional Juta Rupiah
Operating income Million Rupiah 4.306.324 4.647.651 4.180.073
Jumlah karyawan Karyawan
Number of employee Employee 880 921 915
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 59
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Jumlah dan Intensitas Energi Yang Digunakan [F.6] [302-1] [302-3] [302-4]
Amount and Intensity of Energy Used [F.6] [302-1] [302-3] [302-4]
Uraian Satuan
2023 2022 2021
Description Unit
Intensitas pemakaian energi* GJ/juta Rp 0,0324 0,0186 0,0021
Energy use intensity* GJ/million Rp
GJ/karyawan 158,6696 94,0238 9,6884
GJ/employee
*Perseroan mentabulasi intensitas energi berdasarkan pendapatan operasional dan jumlah karyawan, masing-masing dalam GJ per miliar Rp dan GJ/karyawan.
*The company tabulates energy intensity based on operating income and number of subscribers, in GJ per billion Rp and GJ/subscriber, respectively.
UPAYA DAN PENCAPAIAN EFISIENSI ENERGI DAN EFFORTS AND ACHIEVEMENTS IN ENERGY EFFICIENCY
PENGGUNAAN ENERGI TERBARUKAN [303-3] AND RENEWABLE ENERGY USE [303-3]
Guna mencapai efisiensi energi dalam kegiatan operasional, In order to achieve energy efficiency in operational activities, the
Perusahaan telah menjalankan sejumlah program selama tahun company has implemented several programs throughout 2023.
2023. Selain himbauan penghematan energi, Perusahaan telah In addition to promoting energy conservation, the company has
menerapkan kebijakan dalam operasional, meliputi: implemented policies in its operations, including:
1. Pemasangan modul otomatis pada mesin pendingin udara pusat 1. Installation of automatic modules on central air conditioning
(central air conditioning) agar dapat mati otomatis di jam yang units to automatically turn off at designated times;
ditentukan;
2. Penggunaan lampu LED di dalam kantor untuk mengurangi 2. Use of LED lights in the office to reduce energy consumption;
jumlah pemakaian energi;
3. Peremajaan kendaraan operasional yang sudah berumur lebih 3. Renewal of operational vehicles older than 5 years;
dari 5 tahun;
4. Penggunaan kendaraan listrik; 4. Use of electric vehicles;
5. Penggunaan material fiber optic yang lebih ramah lingkungan 5. Use of environmentally friendly fiber optic materials that require
karena membutuhkan energi relatif rendah untuk mentransfer relatively low energy to transfer data;
data;
6. Penggunaan tenaga surya melalui 496 unit solar panel di 55 6. Use of solar energy through 496 solar panel units at 55 points at
titik di site entitas anak di wilayah Papua dan Papua Barat yang the subsidiaries of the company sites in Papua and West Papua
menghasilkan daya 2.306,88 KwH which produces 2,306.88 KwH of power
ASPEK AIR WATER ASPECT
Perusahaan secara konsisten berupaya menggunakan air secara The company consistently strives to use water efficiently with the
efisien dengan sumber air menggunakan PDAM. Selama tahun 2023, water source being from the local water utility (PDAM). During 2023,
data konsumsi air meningkat dibandingkan tahun sebelumnya karena water consumption increased because additional scope. [303-3]
penambahan scope. [303-3]
Target kami ialah menurunkan intensitas konsumsi air sebesar 1% Our target is to reduce water consumption intensity by 1% each
setiap tahun. Untuk mencapai target, Perusahaan telah menjalankan year. To achieve this target, the company has implemented several
sejumlah strategi, seperti penggunaan sensor air pada alat sanitasi, strategies, such as using water sensors on sanitary equipment and
serta pemeliharaan berkala pada semua pipa air. Konsumsi air conducting regular maintenance on all water pipes. The company’s
Perseroan dicatat dengan flowmeter. Konsumsi air oleh Perseroan water consumption is recorded using flow meters. Water consumption
digunakan untuk keperluan kantor, dan terintegrasi dengan by the Company is used for office purposes, integrated with building
manajemen gedung sehingga pengelolaan air limbah dan dampaknya management. Wastewater management and its impacts are carried
dilakukan oleh manajemen gedung. [303-1] [303-2][303-4] [3-3] out by building management. [303-1] [303-2][303-4] [3-3]
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Kinerja Keberlanjutan
Sustainability Performance
Konsumsi Air [F.8] [303-5]
Water Consumption [F.8] [303-5]
Uraian Satuan
2023 2022 2021
Description Unit
Penggunaan air Meter kubik
Use of water Cubic meter 14.064 6.650,8 5.041.000
ASPEK KEANEKARAGAMAN HAYATI BIODIVERSITY ASPECT
Perseroan menjalankan dua aktivitas utama terkait penyelenggaraan The company engages in two main activities related to
telekomunikasi, yaitu pembangunan jaringan telekomunikasi dan telecommunications services, namely the construction of
pemeliharaan terhadap jaringan telekomunikasi yang telah dibangun. telecommunication networks and the maintenance of existing ones.
Mengingat pembangunan jaringan telekomunikasi termasuk Considering that the construction of telecommunication networks
dalam kategori pembangunan yang tidak dapat dielakkan, maka falls into the category of unavoidable development, it is permitted to
pembangunannya diperkenankan di kawasan konservasi dengan build them in conservation areas while ensuring that the construction
memperhatikan proses pembangunan dan pemeliharan tidak and maintenance processes do not disrupt biodiversity. Based on the
mengganggu kenakeragaman hayati. Berdasarkan pengalaman company’s field experience, the construction of telecommunication
Perseroan di lapangan, proses pembangunan jaringan telekomunikasi networks is carried out along roadsides and in waters outside the
dilakukan di jaringan jalan raya dan di perairan di luar zona inti core conservation zones. Thus, the company ensures that the
kawasan konservasi. Dengan begitu, Perseroan memastikan construction and maintenance of telecommunication networks do
pembangunan maupun pemeliharan jaringan telekomunikasi tidak not have a significant impact on biodiversity in conservation areas.
memberikan dampak signifikan pada aspek keragaman hayati di [304-1] [304-2]
kawasan konservasi. [304-1] [304-2]
Jaringan telekomunikasi Moratelindo mencakup Kawasan Konservasi Moratelindo’s telecommunication network covers the Sawu Sea
Laut Sawu, Taman Wisata Alam (TWA) Ruteng, Cagar Alam (CA) Conservation Area, Ruteng Nature Reserve, Watu Ata Nature Reserve,
Watu Ata, dan Taman Wisata Alam Laut (TWAL) Teluk Kupang yang and Teluk Kupang Marine Nature Reserve, all of which possess diverse
memiliki keanekaragaman kekayaan hayati sebagai berikut: [304-3] biodiversity as follows:[304-3]
KKPN Laut Sawu TWA Ruteng Flores, NTT CA Watu Ata Flores, NTT TWAL Teluk Kupang, NTT
Paus, lumba-lumba, dugong, Kayu besi, kayu merah, nyamplung, Kemiri, johar, mangga, asam, jambu Lontar, Bidara laut, asam, kelapa,
mangrove, padang lamun, terumbu burung nuri, srindit flores, babi air, kabesak, babi hutan, ayam mangrove, padang lamun, terumbu
karang hutan, tekukur hutan, rusa timor, landak, kera karang, Kima, Biawak timor, rusa
Whale, dolphin, dugong, mangrove, Ironwood, redwood, nyamplung, Candlenut, chestnut, mango, Timor, Paus Sperm, ular sanca,
seagrass, coral reef parrot, Flores hanging-parrot, wild tamarind, guava, kabesak, wild dugong, lumba-lumba, Penyu sisik,
boar, turtledove boar, jungle fowl, Timor deer, penyu hijau
porcupine, monkey Palm, sea almond, tamarind,
coconut, mangrove, seagrass, coral
reef, giant clam, Timor monitor
lizard, Timor deer, sperm whale,
reticulated python, dugong,
dolphin, Hawksbill turtle, green
turtle
Taman Nasional Teluk Cenderawasih Taman Nasional Lorentz
Teluk Cenderawasih National Park Lorentz National Park
Hiu paus, aneka terumbu karang, penyu, keong cowries, kima raksasa, triton Nipah, bakau, kasuari, cendrawasih ekor panjang, puyuh salju, babi duri
terompet, burung junai emas, duyung, ketam kelapa, moncong panjang dan moncong pendek, kuskus, walabi, kucing hutan,
Whale sharks, various coral reefs, turtles, cowrie shells, giant clams, dan kanguru pohon.
trumpet tritons, golden pheasants, mermaids, coconut crabs. Nipa palms, mangroves, cassowaries, long-tailed birds of paradise, snow
quails, long-nosed and short-nosed echidnas, cuscus, wallabies, wildcats,
and tree kangaroos.
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 61
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Meski tidak berdampak siginifikan, Perseroan turut menjaga alam Although not significantly impactful, the company also preserves
sesuai amanat undang-undang dan peraturan lingkungan yang nature in accordance with prevailing laws and environmental
berlaku. Sejumlah potensi risiko mencakup risiko regulasi, fisik, dan regulations. Several potential risks including regulatory, physical,
reputasi telah dimitigasi melalui berbagai upaya Perseroan. Misalnya, and reputational risks have been mitigated through various company
proses penggelaran kabel selalu dilakukan setelah Perusahaan efforts. For example, the cable deployment process is always carried
melakukan koordinasi dengan Pemerintah setempat dan memastikan out after the Company coordinates with local Government and
seluruh persyaratan izin lingkungan telah terpenuhi, antara lain ensures that all environmental permit requirements have been
Analisis Mengenai Dampak Lingkungan (AMDAL), Upaya Pengelolaan fulfilled, including Environmental Impact Assessment (AMDAL),
Lingkungan – Upaya Pemantauan Lingkungan (UKL-UPL), dan Environmental Management Efforts - Environmental Monitoring
persyaratan lain yang sesuai dengan perundangan dan peraturan Efforts (UKL-UPL), and other requirements in accordance with local
lingkungan setempat. Perusahaan memiliki kebijakan penerapan environmental legislation and regulations. The Company has a
prinsip kehati-hatian dalam melakukan pemasangan dan penataan policy of applying precautionary principles in the installation and
kabel di bawah laut agar tidak merusak ekosistem keanekaragaman arrangement of submarine cables to avoid damaging biodiversity
hayati, dengan rute kabel serat optik bawah laut ditempatkan di luar ecosystems, with submarine fiber optic cable routes placed outside
zona inti konservasi. Perseroan juga selalu melakukan pemeliharan the core conservation zones. The Company also consistently
jaringan telekomunikasi sesuai prosedur dan ketentuan berlaku, maintains telecommunications networks in accordance with
serta melakukan koordinasi secara berkala dengan regulator terkait applicable procedures and regulations, and periodically coordinates
pengelolaan lingkungan hidup. [F.9] [2-27] with regulators regarding environmental management. [F.9]
USAHA KONSERVASI KEANEKARAGAMAN HAYATI [F.10] BIODIVERSITY CONSERVATION EFFORTS [F.10]
Selain memastikan pembangunan dan pemeliharaan jaringan In addition to ensuring that the construction and maintenance of
telekomunikasi sesuai dengan arahan regulator, Perseroan juga the telecommunications network comply with regulatory directives,
berkontribusi dalam pemeliharaan kawasan konservasi. Selama the Company also contributes to the preservation of conservation
tahun 2023, Perseroan aktif mendukung pendanaan kegiatan terkait areas. During 2023, the Company actively supports funding for
konservasi. conservation-related activities.
Di Teluk Kupang, misalnya, Perseroan aktif mendukung pendanaan In Teluk Kupang, for example, the Company actively supports funding
kegiatan terkait konservasi, serta menyediaan speeboat untuk for conservation-related activities and provides speedboats for
operasional pemantauan kawasan konservasi. Perseroan juga aktif the operational monitoring of conservation areas. The Company
berkoordinasi dengan Balai Besai Konservasi Sumber Daya Alam also actively coordinates with the Natural Resources Conservation
(BBKSDA) NTT untuk pemeliharaan kawasan konservasi. Agency (BBKSDA) in NTT for the preservation of conservation areas.
Kami selalu mengupayakan agar penggelaran kabel optik bawah We always strive to ensure that the deployment of submarine
laut yang melewati area-area konservasi sesuai peraturan dan optical cables passing through conservation areas complies with
regulasi berlaku sehingga menekan potensi risiko kerusakan alam. applicable regulations and regulations to minimize the potential risks
Perusahaan juga turut berkontribusi pada upaya konservasi terumbu of environmental damage. The company also contributes to coral
karang melalui program Corporate Social Responsibility (CSR), reef conservation efforts through Corporate Social Responsibility
mengingat sebagian kecil dari jaringan serat optik bawah laut (CSR) programs, considering that a small part of our submarine
kami bersinggungan dengan area terumbu karang. Inisiatif ini fiber optic network intersects with coral reef areas. This initiative is
direalisasikan melalui Anak Usaha kami, PT Palapa Timur Telematika, implemented through our Subsidiary, PT Palapa Timur Telematika,
dengan adanya dokumentasi Rencana Pelaksanaan Program with documentation of the Implementation Plan for the Cooperation
Perjanjian Kerja Sama dengan Balai Besar Konservasi Sumber Agreement Program with the Conservation Office of East Nusa
Daya Alam Nusa Tenggara Timur, Kepala Balai Taman Lorentz, dan Tenggara Natural Resources, the Head of Lorentz National Park
Kepala Balai Besar Taman Nasional Teluk Cendrawasih di Papua. Office, and the Head of the Teluk Cendrawasih National Park Office
Taman Nasional tersebut memelihara Barrigtonia Asiatica (paling in Papua. The National Park preserves Barrigtonia Asiatica (least
tidak diperhatikan), Bruguiera Gymnorrhiza (sangat terancam concern), Bruguiera Gymnorrhiza (critically endangered), and other
punah), dan spesies lainnya, termasuk dalam daftar IUCN. Perjanjian species, including those listed by the IUCN. The agreement between
antara PT Palapa Timur Telematika dan Balai Konservasi Taman PT Palapa Timur Telematika and the Conservation Office of Teluk
Nasional Teluk Cendrawasih berlaku mulai tahun 2018 sampai Cendrawasih National Park is valid from 2018 to 2023. [304-4]
dengan tahun 2023. [304-4]
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Kinerja Keberlanjutan
Sustainability Performance
Berdasarkan perjanjian tersebut, PT Palapa Timur Telematika Under this agreement, PT Palapa Timur Telematika allocates a budget
mengalokasikan anggaran sebesar Rp816.250.000,- dan sudah of IDR 816,250,000 and has been fully realized as of December 31, 2023.
seluruhnya direalisasikan per 31 Desember 2023. Biaya ini digunakan This budget used for area planning maintenance, area protection
untuk pemeliharaan perencanaan kawasan, perlindungan dan and security, coral reef and mangrove ecosystem restoration, natural
keamanan kawasan, pemulihan ekosistem terumbu karang dan tourism development, flora and fauna preservation, human resource
mangrove, pengembangan wisata alam, pelestarian flora dan capacity strengthening, institutional development, and infrastructure
fauna, penguatan kapasitas sumber daya manusia, kelembagaan, development to support conservation management, community
dan pembangunan infrastruktur untuk mendukung pengelolaan empowerment and development around the conservation area,
konservasi, pemberdayaan dan pengembangan masyarakat di sekitar monitoring and evaluation, and program result reporting.
kawasan konservasi, pemantauan dan evaluasi, serta pelaporan
hasil program.
Kesepakatan lainnya adalah dengan Taman Nasional Lorentz di Another agreement is is carried out with Lorentz National Park in
Papua untuk jangka waktu 10 tahun, mencakup program-program Papua for a period of 10 years, covering similar programs in the Teluk
yang serupa di wilayah Taman Nasional Teluk Cendrawasih. Perjanjian Cendrawasih National Park area. This agreement is valid from 2019 to
tersebut berlaku mulai tahun 2019 sampai dengan tahun 2028 dengan 2028 with a budget of IDR 884,500,000. In 2023, the Company has
anggaran sebesar Rp884.500.000,-. Pada tahun 2023, Perseroan realized funds amounting to IDR 240,000,000, making the total fund
telah merealisasikan dana sebesar Rp 240.000.000,- hingga total realization since the beginning of the cooperation IDR 739,500,000
realisasi dana sejak awal kerja sama menjadi Rp739.500.000,- atau or about 84% of the total allocated funds.
sekitar 84% dari total dana yang dialokasikan.
ASPEK EMISI EMISSION ASPECT
Dalam menjalankan kegiatan operasional sehari-hari, Perusahaan In conducting day-to-day operational activities, the Company utilizes
menggunakan energi listrik dan bahan bakar yang menghasilkan electricity and fuel, which result in greenhouse gas (GHG) emissions.
emisi gas rumah kaca (GRK). Hingga 31 Desember 2023, Perusahaan As of December 31, 2023, the Company continues to track energy
masih berupaya melakukan tracking atas penggunaan energi yang usage that generates emissions comprehensively.
menghasilkan emisi secara komprehensif.
Pada laporan ini, Perseroan mengungkap emisi GRK yang berasal In this report, the company discloses greenhouse gas emissions
dari pemakaian bahan bakar (scope 1) dan pemakaian listrik originating from fuel consumption (scope 1) and electricity usage
(scope 2). Selama tahun 2023, Perseroan menambah cakupan (scope 2). During 2023, the company expanded the reporting
pelaporan emisi mencakup emisi yang dihasilkan dari penggunaan coverage to include emissions generated from electricity usage at
listrik di site dan data center sehingga terjadi lonjakan angka emisi sites and data centers, resulting in a spike in total emission figures.
total. Untuk perhitungan intensitas emisi, Perseroan membandingkan For emission intensity calculations, the company compares emissions
emisi yang dihasilkan dengan jumlah pelanggan, serta pendapatan generated with the number of customers, and business revenue. The
usaha. Angka intensitas emisi yang tinggi pada tahun 2023 disebabkan high emission intensity figures in 2023 are due to the expansion of
perluasan cakupan data perhitungan emisi yang tidak disertai dengan emission calculation data coverage without restated data from 2022
penyajian ulang data 2022 dan 2021 dalam cakupan yang sama. [3-3] and 2021 in the same scope. [3-3]
Jumlah dan Intensitas Emisi yang Dihasilkan Berdasarkan Jenisnya [F.11]
Total and Intensity of Emissions Generated by Type [F.11]
Uraian Satuan
2023 2022 2021
Description Unit
Emisi GRK Cakupan 1 [305-1]
Scope 1 GHG Emissions [305-1]
- Bahan bakar bensin untuk kendaraan operasional
Ton CO2 eq 437,64 329,16 366
- Gasoline fuel for operational vehicles
- Bahan bakar solar untuk genset Ton CO2 eq
- Diesel fuel for generators 222,15 234,40 N/A
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 63
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Jumlah dan Intensitas Emisi yang Dihasilkan Berdasarkan Jenisnya [F.11]
Total and Intensity of Emissions Generated by Type [F.11]
Uraian Satuan
2023 2022 2021
Description Unit
Emisi GRK Cakupan 2 [305-2]
Scope 2 GHG Emissions [305-2]
- Listrik PLN Kantor Pusat & Cabang Ton CO2 eq 1.375,64 1.231,60 708,34
- PLN electricity at headquarter and branch offices
- Listrik PLN di site Ton CO2 eq 17.611,93 N/A N/A
- PLN electricity at sites
- Listrik PLN Data Center Ton CO2 eq 9.121,78 N/A N/A
- PLN electricity at data center
Total Emisi GRK Cakupan 1 & 2 Ton CO2 eq 28.769,14 1.795,16 1.074,34
Total GHG Emissions (Scope 1 &2)
Jumlah Pelanggan Pelangan 133.998 139.301 111.968
Total Subscribers Subscriber
Pendapatan Usaha Juta Rupiah 4.306.324 4.647.651 4.180.073
Business Revenue Million Rupiah
Intensitas Emisi [305-4] Ton CO2 eq/ 0,21470 0,01289 0,00960
Emission Intensity [305-4] Pelanggan
Subscriber
Ton CO2eq/ 0,00668 0.00038 0,00025
Juta Rupiah
Million Rupiah
UPAYA DAN PENCAPAIAN PENGURANGAN EMISI YANG THE EFFORTS AND ACHIEVEMENTS IN REDUCING
DILAKUKAN [F.12] [305-5] EMISSIONS [F.12] [305-5]
Dalam upaya menurunkan emisi GRK, Perseroan menjalankan In an effort to reduce greenhouse gas emissions, the company
sejumlah strategi, antara lain: implements several strategies, including:
1. Etintas anak mengimplementasikan energi terbarukan tenaga 1. The subsidiaries of the company implementing solar renewable
surya melalui pembangunan 496 unit solar panel di 55 site di energy by constructing 496 solar panel units at 55 sites in Papua
wilayah Papua dan Papua Barat; and West Papua regions;
2. Menjalankan kampanye Hemat Listrik di seluruh wilayah 2. Conducting Electricity Saving campaigns across all operational
operasional; areas;
3. Memantau penggunaan bahan bakar agar efisien; 3. Monitoring fuel usage for efficiency;
4. Menambah kendaraan listrik menjadi 22 unit kendaraan listrik 4. Increasing the number of electric vehicles to 22 units for
untuk operasional sehingga menghasilkan emisi GRK lebih sedikit; operational purposes, resulting in fewer greenhouse gas
emissions;
5. Memperluas cakupan perhitungan emisi GRK untuk mendapatkan 5. Expanding the scope of greenhouse gas emission calculations
profil emisi Perseroan yang lebih baik dan akurat sebagai landasan to obtain a better and more accurate emission profile of the
program strategis di masa mendatang; company as a basis for future strategic programs;
6. Pada data center, dilakukan konversi lampu bohlam menjadi 6. In data centers, converting incandescent bulbs to LED bulbs,
lampu LED yang kini mencapai 80%, pengurangan jumlah currently reaching 80% conversion, reducing the number of
Precision Air Conditioning (PAC) melalui perbaikan sirkulasi Precision Air Conditioning (PAC) units through improved air
udara dan penggunaan pengkabutan di sisi outdoor PAC, serta circulation and the use of fogging on the outdoor side of PAC
berlangganan PLN Premium untuk mengurangi penggunaan units, and subscribing to PLN Premium to reduce the use of
bahan bakar fosil (solar). fossil fuels (solar).
Melalui upaya tersebut, Perseroan menargetkan pengurangan Through these efforts, the company aims to reduce emission intensity
intensitas emisi sebesar 1% per tahun. by 1% per year.
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Kinerja Keberlanjutan
Sustainability Performance
ASPEK LIMBAH DAN EFLUEN [F.13. F.14, F.15] WASTE AND EFFLUENT ASPECT [F.13. F.14, F.15]
Kebijakan pengelolaan limbah dalam setiap kegiatan Perusahaan The waste management policy in every company activity is focused
difokuskan untuk mencegah potensi dampak negatif pada lingkungan. on preventing potential negative impacts on the environment. The
Perusahaan melakukan pemantauan terhadap limbah B3 untuk company monitors hazardous waste to manage the potential risks of
mengelola potensi risiko kerusakan lingkungan yang dapat timbul environmental damage that may arise from the waste. The company
dari adanya limbah. Perusahaan telah memiliki tempat penyimpanan has a temporary storage facility for hazardous waste at the office
sementara limbah B3 di lokasi kantor, yang sudah mendapatkan izin location, which has obtained permission from the Jakarta Provincial
dari Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Investment and Integrated One-Stop Service Office. According to
Provinsi DKI Jakarta. Sesuai izin tersebut, limbah B3 yang dapat this permit, hazardous waste that can be temporarily stored by the
disimpan sementara oleh Perusahaan sebelum dikelola pihak ketiga company before being managed by authorized third parties includes
berizin meliputi minyak pelumas bekas, lampu TL bekas, UPS, kemasan used lubricating oil, used TL lamps, UPS, used B3 packaging, used
bekas B3, kain majun bekas (used rags) dan yang sejenis, serta filter rags, and similar items, as well as used oil filters. The company also
oli bekas. Perseroan juga bekerja sama dengan vendor servis genset collaborates with generator service vendors to directly collect used
untuk langsung mengambil oli bekas setelah melakukan perawatan oil after generator maintenance. [306-1] [3-3]
genset. [306-1] [3-3]
Dalam menjalankan operasional usaha, Moratelindo tidak In carrying out its business operations, Moratelindo does not generate
menghasilkan efluen. Sementara limbah non-B3 yang dihasilkan effluent. While the non-B3 waste generated includes domestic waste
antara lain berupa limbah domestik kegiatan operasional. Perusahaan from operational activities. The company also makes efforts to reduce
juga melakukan upaya menekan limbah B3 dengan bekerja sama B3 waste by cooperating with PLN, in the form of a guarantee of
dengan PLN, berupa jaminan ketiadaan pemadaman listrik untuk uninterrupted power supply to reduce waste such as used oil. In the
mengurangi limbah berupa oli bekas. Di masa depan, kami memiliki future, we have a target to reduce B3 waste by 1%. To achieve this
target untuk mengurangi limbah B3 sebesar 1%. Untuk mencapai target, we will implement strategies such as using renewable energy
target ini, kami akan menjalankan strategi berupa penggunaan and increasing the use of environmentally friendly raw materials.
energi terbarukan dan peningkatan penggunaan bahan baku ramah Waste data includes the headquarters in Jakarta and surrounding
lingkungan. Data limbah mencakup kantor pusat di Jakarta dan areas. [306-2] [306-3] [306-4] [306-5]
sekitarnya. [306-2] [306-3] [306-4] [306-5]
Pengelolaan Limbah
Waste Management
Uraian Pengelola Satuan
2023 2022 2021
Description Administrator Unit
Limbah B3 mencakup: Pihak ketiga, Ton 0,68 0, 40 0,77
B3 Waste Includes: perusahaan swasta Tons
- Oli bekas bersertifikasi
Used oil Third party, certified
- Lampu TL private company
TL lamp
- Filter oli
Oil Filter
Limbah non B3 Dinas LH DKI Jakarta Meter Kubik 2.500,20 2.313,97 1.228,3
Non-B3 Waste DKI Jakarta Cubic Meter
Environment
Agency
ASPEK PENGADUAN TERKAIT LINGKUNGAN HIDUP ENVIRONMENTAL COMPLAINTS ASPECT [F.16]
[F.16]
Selama periode pelaporan di tahun 2023, Perusahaan tidak menerima During the reporting period in 2023, the Company did not receive
pengaduan masyarakat terkait lingkungan hidup baik di kantor pusat, any public complaints related to the environment at the head office,
kantor cabang dan perwakilan, serta lokasi proyek Perseroan dan branch and representative offices, and project sites of the Company
entitas anak. and its subsidiaries.
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 65
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Menara Telekomunikasi, Papua
Telecommunication Tower, Papua
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Kinerja Keberlanjutan
Sustainability Performance
Kinerja Sosial
Social Performance
Internet Gratis Bagi Masyarakat Sekitar NOC
Free Internet for Communities Around NOC
Sejalan dengan visi Moratelindo untuk berkontribusi aktif dalam In line with Moratelindo’s vision to actively contribute to Indonesia’s
transformasi Indonesia menjadi komunitas digital yang terdepan, transformation into a leading digital community, we are committed
kami berkomitmen untuk memenuhi kebutuhan para pemangku to meeting the needs of stakeholders, including making a positive
kepentingan, termasuk memberi dampak positif bagi masyarakat luas. impact on the wider community.
Komitmen untuk Memberikan Layanan atas Produk Commitment to Provide Equivalent Services for
dan/atau Jasa yang Setara kepada Konsumen [F.17] Products and/or Services to Consumers [F.17]
Kami terus bersiap untuk mendukung inisiatif pemerintah dalam We are continuously prepared to support government initiatives to
mempercepat digitalisasi dan menyebarkan manfaat pembangunan accelerate digitization and disseminate the benefits of development
di daerah terdepan, terluar, dan tertinggal (3T) melalui proyek in the most remote, outermost, and underdeveloped areas (3T)
pengembangan jaringan tulang punggung internet nasional yang through the national internet backbone development project carried
dilakukan oleh kedua anak perusahaan kami, yaitu PT Palapa Ring out by our two subsidiaries, PT Palapa Ring Barat and PT Palapa Timur
Barat dan PT Palapa Timur Telematika. Selain itu, kami aktif melakukan Telematika. Additionally, we actively engage in the development and
pengembangan dan perluasan jaringan broadband FTTH, FTTX, serta expansion of broadband networks such as FTTH, FTTX, and VSAT IP
solusi VSAT IP di daerah-daerah terpencil. Harapannya, jaringan solutions in remote areas. These networks are expected to equalize
ini dapat meratakan kecepatan internet di seluruh Indonesia, internet speeds across Indonesia, helping people to access the
mempermudah masyarakat untuk mengakses internet demi internet for education, news, knowledge, and media.
kebutuhan pendidikan, berita, pengetahuan, dan media.
Tarif yang kompetitif dan sama bagi pelanggan sesuai segmennya Offering competitive and consistent tariffs for customers according
adalah wujud komitmen Perseroan sebagai salah satu penyedia to their segments is a manifestation of the Company’s commitment
infrastruktur serat optik dan akses jaringan telekomunikasi terbesar di as one of the largest fiber optic infrastructure providers and
Indonesia, dalam melayani semua segmen pelanggan secara setara. telecommunications network access in Indonesia, in serving all
customer segments equally.
•
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 67
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Kebijakan Sistem Manajemen Terintegrasi [2-24] Integrated Management System Policy [2-24]
Sebagai perusahaan Broadband Multimedia, kami bertekad untuk As a Broadband Multimedia company, we are committed to
selalu memberikan pelayanan yang mengutamakan kepuasan dalam consistently providing service that prioritizes customer satisfaction
memberikan layanan kepada pelanggan dan berkomitmen untuk and are dedicated to implementing the Information Security
melaksanakan Sistem Manajemen Keamanan Informasi (SMKI) serta Management System (ISMS) as well as the Occupational Health and
Sistem Manajemen Keselamatan, Kesehatan Kerja dan Lindung Safety Management System (OHSMS) and Environmental Protection.
Lingkungan (K3LL). Kebijakan ini dituangkan dalam Kebijakan Sistem This policy is outlined in the Integrated Management System Policy
Manajemen Terintegrasi yang ditandatangani pada tanggal 1 Juni signed on June, 1, 2023. This commitment is implemented through:
2023. Komitmen ini dilaksanakan dengan cara:
1. Menerapkan sistem management terintegrasi yang berpeoman 1. Implementing an integrated management system that complies
pada standar ISO 9001:2015 (SMM), ISO 45001:2018 (SMK3), ISO with ISO 9001:2015 (SMM), ISO 45001:2018 (SMK3), ISO 14001:2015
14001:2015 (SML), ISO 27001:2013 (SMKI) ISO 20000-1(2018), ISO (SML), ISO 27001:2013 (SMKI), ISO 20000-1(2018), and ISO
37001:2016 (SMAP). 37001:2016 (SMAP).
2. Meningkatkan efektivitas, kualitas dan proses penyediaan layanan 2. Enhancing the effectiveness, quality, and process of providing
jasa infrastruktur telekomunikasi yang handal dalam lingkungan reliable telecommunication infrastructure services within both
nasional dan internasional national and international environments.
3. Peningkatan kepercayaan pelanggan dengan bertindak sesuai 3. Increasing customer trust by adhering to established Integrated
dengan standar Sistem Manajemen Terintegrasi yang telah Management System standards, thereby achieving customer
ditetapkan sehingga tercapainya kepuasan pelanggan. satisfaction.
4. Memperhatikan Perlindungan Keamanan informasi dari semua 4. Ensuring the protection of information security from all internal
ancaman dan kerawanan baik internal maupun eksternal. and external threats and vulnerabilities.
5. Berkomitmen untuk melakukan perlindungan lingkungan, 5. Committing to environmental protection, preventing
mencegah terjadinya pencemaran lingkungan, cedera dan environmental pollution, injuries, and work-related illnesses by
sakit penyakit akibat kerja dengan menyediakan sarana dan providing Occupational Health and Safety Management facilities
prasarana K3LL. and infrastructure.
6. Berkomitmen untuk mematuhi peraturan perundang-undangan 6. Complying with legal regulations and other requirements related
serta persyaratan lain terkait Sistem Manajemen Mutu, Sistem to Quality Management Systems, Information Security Systems,
Keamanan Informasi, Sistem Manajemen Layanan dan Sistem Service Management Systems, and Occupational Health, Safety,
Manajemen Keselamatan, Kesehatan Kerja dan Lindung and Environmental Management Systems.
lingkungan.
7. Berkomitmen untuk melakukan peningkatan berkelanjutan dari 7. Committing to continuous improvement of the Integrated
Sistem Manajemen Terintegrasi di segala tingkatan dan fungsi Management System at all levels and functions of the company.
perusahaan.
8. Peningkatan kompetensi karyawan berkaitan dengan Sistem 8. Enhancing the competency of employees related to the
Manajemen Terintegrasi sesuai dengan keahliannya masing- Integrated Management System according to their respective
masing. expertise.
9. Menerapkan program Stop Working Authority (SWA) yang berlaku 9. Implementing a Stop Working Authority (SWA) program applicable
untuk semua karyawan, kontraktor dan pengunjung. Yaitu berhak to all employees, contractors, and visitors. This allows them to
memberhentikan pekerjaan jika ditemukan tindakan tidak aman stop work if unsafe actions or conditions are identified in the
dan kondisi tidak aman di tempat kerja. workplace.
10. Mendorong kesadaran anti penyuapan kepada seluruh karyawan 10. Promoting anti-bribery awareness among all employees and
dan stake holder yang terkait dengan perusahaan. stakeholders associated with the company.
11. Menetapkan Fungsi Kepatuhan Anti Penyuapan (FKAP) yang 11. Establishing an independent Anti-Bribery Compliance Function
independen untuk pemenuhan persyaratan anti penyuapan (ABCF) to ensure compliance with the company’s anti-bribery
perusahaan. requirements.
Manajemen PT Mora Telematika Indonesia Tbk berkomitmen Management of PT Mora Telematika Indonesia Tbk is committed to
melaksanakan butir-butir kebijakan Sistem Manajemen Terintegrasi implementing the above Integrated Management System policies and
di atas dan menjamin kebijakan ini dikomunikasikan, dipahami, ensures that this policy is communicated, understood, implemented,
diterapkan dan dipelihara pada semua tingkatan dan fungsi dalam and maintained at all levels and functions within the management
jajaran manajemen PT Mora Telematika Indonesia Tbk. hierarchy of PT Mora Telematika Indonesia Tbk.
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Sustainability Performance
ASPEK KETENAGAKERJAAN EMPLOYMENT ASPECT
Kesetaraan Kesempatan Bekerja [F.18] Equal Employment Opportunities [F.18]
Hubungan industrial yang sehat dan harmonis merupakan fondasi Healthy and harmonious industrial relations are the solid foundation of
operasional Perusahaan yang kokoh. Memahami hal tersebut, our company’s operations. Understanding this, the Company is always
Perusahaan selalu berkomitmen memenuhi hak-hak karyawan sesuai committed to fulfilling the rights of employees in accordance with
dengan Undang-Undang Cipta Kerja dan peraturan pemerintah the Job Creation Law and other government regulations. From the
lainnya. Sejak dari awal proses rekrutmen, Perusahaan telah beginning of the recruitment process, the Company has implemented
menerapkan prinsip-prinsip kesetaraan, kewajaran, keadilan, anti- principles of equality, fairness, justice, anti-discrimination, and
diskriminasi, dan transparansi. Perekrutan pegawai baru semata- transparency. The recruitment of new employees is solely based
mata didasarkan pada syarat-syarat terkait kapasitas dan kapabilitas on qualifications and capabilities according to the Company’s needs.
calon pegawai sesuai dengan kebutuhan Perseroan. Dalam hal ini, In this regard, the Company also prioritizes local human resources
Perseroan juga mengutamakan sumber daya manusia lokal sejauh as long as the applicants meet the community’s needs. [2-27]
para pelamar tersebut memenuhi kebutuhan yang disyarakat. [2-27]
Prinsip-prinsip tersebut terus berlanjut dalam manajemen sumber These principles continue in human resources management. The
daya manusia. Perusahaan memastikan penilaian kinerja, remunerasi, Company ensures that performance assessments, remuneration,
pengembangan kompetensi, dan jenjang karir dilakukan secara adil competency development, and career advancement are carried out
tanpa memandang suku, agama, ras, jenis kelamin, atau indikator fairly regardless of ethnicity, religion, race, gender, or other diversity
keberagaman lainnya. [3-3] [401-1] [405-2] indicators. [3-3] [401-1] [405-2]
Data Karyawan
Employee Data
Keterangan
2023
Description
Rekrutmen
Recruitment 0
Mengundurkan diri
Resignation 7
Meninggal Dunia
Passed Away 0
Pensiun
Pension 0
Mutasi
Mutation 0
Pemutusan Hubungan Kerja (PHK)
Work Termination 4
Perputaran Karyawan
Employee Turnover
Uraian Satuan
2023 2022 2021
Description Unit
Tingkat Perputaran Karyawan
% 1,14 1,91 0,81
Employee Turnover Rate
Jumlah Karyawan Orang
Total Employee People 880 921 915
Komposisi Karyawan
Employee Composition
• Laki-laki - Male % 74,5 79,7 80
• Perempuan - Female 25,5 20,3 20
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 69
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Tenaga Kerja Anak dan Tenaga Kerja Paksa [F.19] [3-3] Child Labor and Forced Labor [F.19] [3-3] [408-1] [409-1]
[408-1] [409-1]
Perusahaan berkomitmen untuk tidak menggunakan tenaga kerja The company is committed to not using child labor or forced labor,
anak atau kerja paksa, tercermin dalam aturan perusahaan yang as reflected in company regulations stipulating that candidates
mengatur bahwa kandidat yang diterima sebagai karyawan harus accepted as employees must be at least 18 years old. Employee
berusia minimal 18 tahun. Jam kerja karyawan diatur mulai dari hari working hours are regulated from Monday to Friday, with a duration
Senin hingga Jumat dengan durasi 8 jam per hari. Lebih dari itu of 8 hours per day. Anything beyond that is considered overtime work
dihitung sebagai kerja lembur dengan batasan maksimal 40 jam with a maximum limit of 40 hours per month, and the compensation
per bulan, dengan besaran kompensasinya telah ditetapkan sesuai for overtime work is determined in accordance with applicable legal
dengan ketentuan hukum yang berlaku. provisions.
Upah Minimum Regional [F.20] [3-3] Regional Minimum Wage [F.20] [3-3]
Kompensasi kepada setiap karyawan telah diberikan sesuai kontribusi Compensation for every employee is provided according to their
dan tingkat jabatan, mencakup gaji pokok, tunjangan kesejahteraan, contribution and position level, including basic salary, welfare
fasilitas, dan jaminan masa depan. Upah minimum yang diberikan benefits, facilities, and future assurances. The minimum wage given
kepada karyawan tetap disesuaikan dengan upah minimum regional to employees is adjusted to the regional minimum wage set by the
yang ditetapkan Pemerintah. Hingga akhir tahun 2023, Perusahaan Government. Until the end of 2023, the Company has provided
telah memberikan imbal jasa karyawan tingkat terendah sesuai upah remuneration for the lowest-level employees according to the
minimum di masing-masing kabupaten/kota di seluruh wilayah minimum wage in each district/city across all operational areas.
operasional. Adapun tunjangan wajib yang diberikan kepada karyawan Mandatory allowances provided to employees include Religious
mencakup Tunjangan Hari Raya Keagamaan (THR) dan tunjangan Holiday Allowance (THR) and health care benefits. Additionally, the
perawatan kesehatan. Selain itu, Perusahaan menerapkan kebijakan Company implements internal policies regarding funeral assistance,
internal terkait uang duka, hadiah pernikahan, bonus tahunan, dan wedding gifts, annual bonuses, and incentives for employees who
insentif bagi karyawan yang menunjukkan kinerja yang baik. Semua demonstrate good performance. All employees are also enrolled in
karyawan juga telah terdaftar dalam program Badan Penyelenggara the state-run insurer (BPJS) for Employment and BPJS for Health
Jaminan Sosial (BPJS) Ketenagakerjaan dan BPJS Kesehatan. BPJS programs. BPJS for Employment covers work accident insurance,
Ketenagakerjaan mencakup jaminan kecelakaan kerja, jaminan death insurance, old-age insurance, and pension insurance, with
kematian, jaminan hari tua, dan jaminan pensiun, dengan usia the retirement age set at 56 years old. The Company also provides
pensiun ditetapkan pada 56 tahun. Perusahaan juga memberikan 90 days of maternity leave. [201-3] [401-2] [401-3]
cuti melahirkan selama 90 hari. [201-3] [401-2] [401-3]
Data Upah Karyawan dan UMP [202-1]
Employee Wage and Regional Minimum Wage (UMP) [202-1]
Upah Minimum
Upah Staf Terendah Rasio
Regional 2023
Kota/Kabupaten Lokasi Bekerja Provinsi Minimum Wage for Pemenuhan
No 2023 Regional
City/district of work location Province Staff Fulfillment Ratio
Minimum Wage
Rp
Rp
1 Jakarta Pusat DKI Jakarta 4.901.798 4.901.798 100%
Jawa Barat
2 Bekasi 5.158.248 5.158.248 100%
West Java
Jawa Barat
3 Cikarang 5.137.575 5.137.575 100%
West Java
Jawa Barat
4 Depok 2.713.672 2.713.672 100%
West Java
Jawa Barat
5 Karawang 3.498.479 3.498.479 100%
West Java
6 Aceh Aceh 3.413.666 3,413,666 100%
7 Bali Bali 2.713.672 2.713.672 100%
Bangka, Bangka Belitung, Belitung, Pangkal
8 Bangka Belitung 3.498.479 3.498.479 100%
Pinang
9 Banten Banten 2.661.280 2.661.280 100%
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Kinerja Keberlanjutan
Sustainability Performance
Upah Minimum
Upah Staf Terendah Rasio
Regional 2023
Kota/Kabupaten Lokasi Bekerja Provinsi Minimum Wage for Pemenuhan
No 2023 Regional
City/district of work location Province Staff Fulfillment Ratio
Minimum Wage
Rp
Rp
10 Serang Banten 4.492.961 4.492.961 100%
11 Tangerang Banten 4.901.798 4.901.798 100%
12 Bengkulu Bengkulu 2.418.280 2.418.280 100%
13 Gorontalo Gorontalo 2.989.350 2.989.350 100%
14 Jambi Jambi 3.230.208 3.230.208 100%
Jawa Barat
15 Bandung 4.048.463 4.048.463 100%
West Java
Jawa Barat
16 Bogor 4.639.429 4.639.429 100%
West Java
Jawa Barat
17 Cianjur 2.893.230 2.893.230 100%
West Java
Jawa Barat
18 Cirebon 2.456.517 2.456.517 100%
West Java
Jawa Barat
19 Tasikmalaya 2.533.342 2.533.342 100%
West Java
Jawa Tengah
20 Pati 2.107.697 2.107.697 100%
Central Java
Jawa Tengah
21 Pekalongan 2.305.823 2.305.823 100%
Central Java
Jawa Tengah
22 Purwokerto 2.118.123 2.118.123 100%
Central Java
Jawa Tengah
23 Semarang 3.060.349 3.060.349 100%
Central Java
Jawa Tengah
24 Solo 2.174.169 2.174.169 100%
Central Java
Jawa Tengah
25 Tegal 2.145.012 2.145.012 100%
Central Java
Jawa Timur
26 Jember 2.555.663 2.555.663 100%
East Java
Jawa Timur
27 Lamongan 2.701.977 2.701.977 100%
East Java
Jawa Timur
28 Malang 3.194.143 3.194.143 100%
East Java
Jawa Timur
29 Surabaya 4.525.479 4.525.479 100%
East Java
Kalimantan Barat
30 Pontianak 2.750.645 2.750.645 100%
West Kalimantan
Kalimantan Barat
31 Singkawang 2.781.899 2.781.899 100%
West Kalimantan
Kalimantan Selatan
32 Banjarmasin 3.236.246 3.236.246 100%
South Kalimantan
Kalimantan Selatan
33 Batu Licin 3.151.029 3.151.029 100%
South Kalimantan
Kalimantan Tengah
34 Palangkaraya 2.972.541 2.972.541 100%
Central Kalimantan
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 71
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Upah Minimum
Upah Staf Terendah Rasio
Regional 2023
Kota/Kabupaten Lokasi Bekerja Provinsi Minimum Wage for Pemenuhan
No 2023 Regional
City/district of work location Province Staff Fulfillment Ratio
Minimum Wage
Rp
Rp
Kalimantan Timur
35 Balikpapan 3.201.396 3.201.396 100%
East Kalimantan
Kepulauan Riau
36 Anambas 3.757.560 3.757.560 100%
Riau Islands
Kepulauan Riau
37 Batam 4.500.440 4.500.440 100%
Riau Islands
Kepulauan Riau
38 Karimun 3.592.019 3.592.019 100%
Riau Islands
Kepulauan Riau
39 Kepulauan Riau 3.279.194 3.279.194 100%
Riau Islands
Kepulauan Riau
40 Natuna 3.337.603 3.337.603 100%
Riau Islands
Kepulauan Riau
41 Tarempa 3.757.560 3.757.560 100%
Riau Islands
42 Lampung Lampung 2.633.285 2.633.285 100%
43 Maluku, Tiakur, Wetar, Ambon Maluku 2.976.720 2.976.720 100%
Nusa Tenggara Barat
44 Sape 2.371.407 2.371.407 100%
West Nusa Tenggara
Alor, Bajawa, Ende, Kupang, Labuan Bajo, Nusa Tenggara Timur
45 2.123.944 2.123.944 100%
Ruteng East Nusa Tenggara
Agats, Arso, Biak, Burmese, Dekai, Enarotali,
Ilaga, Jayapura, Kepi, Mappi, Kigamani, Kota
46 Mulia, Merauke, Muting, Nabire, Oksibil, Papua 3.864.696 3.864.696 100%
Papua, Sarmi, Sugapa, Tanah Merah, Tigi,
Timika, Wamena, Waroppo
Aifat, Bintuni, Fef, Manokwari, Papua Barat, Papua Barat
47 3.282.000 3.282.000 100%
Ransiki, Sorong, Terminabuan West Papua
48 Dumai Riau 3.723.278 3.723.278 100%
49 Pekanbaru, Riau Riau 3.319.023 3.319.023 100%
Sulawesi Selatan
50 Makasar 3.529.181 3.529.181 100%
South Sulawesi
Sumatera Selatan
51 Palembang 3.565.409 3.565.409 100%
South Sulawesi
Sumatera Utara
52 Medan 3.624.118 3.624.118 100%
North Sumatra
Sumatera Utara
53 Tebing Tinggi 2.731.151 2.731.151 100%
North Sumatra
54 Yogyakarta Yogyakarta 2.324.776 2.324.776 100%
Setiap karyawan memiliki hak setara untuk meningkatkan remunerasi Each employee has an equal right to increase their remuneration
melalui kesempatan promosi yang diberikan Perusahaan secara through the promotion opportunities provided by the Company
bertahap. Dalam setahun, terdapat dua kali proses peninjauan gradually. Within a year, there are two assessment processes that
(asesmen) yang hasilnya menjadi faktor utama dalam menentukan become the main factors in determining employee self-development,
pengembangan diri karyawan, jenjang karir, serta penerimaan career advancement, as well as remuneration and promotion
remunerasi dan promosi. Proses ini mempertimbangkan kesiapan acceptance. This process considers the readiness of employees to fill
karyawan untuk mengisi posisi baru dan menjalani masa percobaan new positions and undergo a probationary period for those positions.
atas posisi tersebut.
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Kinerja Keberlanjutan
Sustainability Performance
Selama tahun 2023, Perusahaan tidak meneriman komplain yang Throughout 2023, the Company did not receive any material
material terkait isu ketenagakerjaan. Perusahaan menargetkan complaints related to labor issues. The Company aims to continue
untuk terus menjaga kepatuhan terhadap aturan ketenagakerjaan maintaining compliance with labor regulations and minimizing
dan meminimalisir komplain dari karyawan. Demi mencapai complaints from employees. To achieve this target, the Company
target tersebut, Perseroan melakukan sejumlah strategi seperti: implements several strategies such as: increasing knowledge about
meningkatkan pengetahuan terkait peraturan ketenagakerjaan, labor regulations, evaluating internal company policies, ensuring
mengevaluasi kebijakan internal perusahaan, memastikan bahwa that all employees are covered by BPJS, ensuring no discriminatory
semua karyawan telah memiliki BPJS, memastikan tidak ada praktik practices, paying employee salaries on time, and maintaining religious
diskriminasi, membayar gaji karyawan tepat waktu, serta menjaga and gender equality principles.
asas keberagamaan dan kesetaraan.
Lingkungan Bekerja yang Layak dan Aman [F.21] Adequate and Safe Working Environment [F.21]
Perusahaan mengutamakan lingkungan bekerja yang layak dan aman, The company prioritizes a decent and safe working environment,
salah satunya melalui penerapan Keselematan dan Kesehatan Kerja one of which is through the implementation of Occupational Health
(K3) di seluruh kegiatan operasional. Keseriusan Perusahaan dalam and Safety (OHS) across all operational activities. The company’s
aspek K3 diwujudkan dalam penerapan standar internasional Sistem seriousness in OHS aspects is manifested in the application
Manajemen K3, yaitu ISO 45001:2018 Kesehatan dan Keselamatan of international standards of Occupational Health and Safety
Kerja. [403-1] Management Systems, namely ISO 45001:2018 Occupational Health
and Safety. [403-1]
ISO 45001:2008
Occupational Health and Safety Management
(Kesehatan & Keselamatan Kerja)
Menjamin bahwa MORATELINDO melindungi karyawan dan meningkatkan kinerja K3, dengan menyediakan kondisi
kerja yang aman dan sehat, sehingga mencegah cedera dan kesehatan buruk terkait pekerjaan, dan juga menekankan
karyawannya untuk secara proaktif meningkatkan kinerja K3 MORATELINDO.
Ensuring that MORATELINDO protects employees and enhances OHS performance by providing a safe and healthy working environment,
thereby preventing job-related injuries and illnesses, and also emphasizing proactive efforts by employees to improve MORATELINDO’s OHS
performance.
Penerapan Sistem Manajemen Keselamatan dan Kesehatan Kerja The implementation of the Occupational Health and Safety
(SMK3) di Perusahaan telah berjalan sejalan dengan ketentuan Management System (SMK3) at the Company has been in accordance
Peraturan Pemerintah No. 50 Tahun 2012 tentang Penerapan Sistem with Government Regulation No. 50 of 2012 concerning the
Manajemen Keselamatan dan Kesehatan Kerja. Perusahaan telah Implementation of Occupational Health and Safety Management
meraih sertifikasi SMK3 dari Kementerian Ketenagakerjaan Republik Systems. The Company obtained SMK3 certification from the Ministry
Indonesia pada 13 Mei 2022, mencerminkan hasil pencapaian sebesar of Manpower of the Republic of Indonesia on May 13, 2022, reflecting
91,56% untuk kategori tingkat lanjutan, dengan total 166 kriteria yang an achievement result of 91.56% for the advanced level category,
dinilai. Sertifikat ini berlaku selama tiga tahun. [2-27] with a total of 166 criteria assessed. This certificate is valid for three
years. [2-27]
Departemen Health, Safety, and Environment (HSE) bekerja sama The Health, Safety, and Environment (HSE) Department, in
dengan setiap fungsi di Perusahaan telah melakukan identifikasi collaboration with every function in the Company, has conducted
bahaya, penilaian, dan pengendalian risiko terkait Keselamatan hazard identification, risk assessment, and risk control related
dan Kesehatan Kerja serta Lindung Lingkungan (K3LL). Identifikasi to Occupational Health and Safety as well as Environmental
bahaya mencakup dampak kegiatan operasional terhadap alam Protection (K3LL). Hazard identification includes assessing the
dan penduduk sekitar. Setiap fungsi melakukan penilaian risiko impact of operational activities on the environment and surrounding
melalui Formulir Identifikasi Bahaya, Penilaian, dan Pengendalian population. Each function conducts risk assessment through the
Risiko K3LL, dengan bobot dan kriteria skala prioritas yang sesuai Hazard Identification, Assessment, and Control Form, with weights
dengan potensi yang teridentifikasi. Setelah pengendalian risiko and criteria based on the priority scale corresponding to the identified
diimplementasikan, dilakukan penilaian sisa risiko untuk menurunkan potential. After implementing risk controls, a residual risk assessment
tingkat risiko hingga menjadi tingkat yang dapat diterima. Tinjauan is conducted to reduce the risk level to an acceptable level. Review
ulang hasil identifikasi bahaya dilakukan setidaknya satu kali dalam of hazard identification results is conducted at least once a year
setahun atau sesuai kebutuhan. or as needed.
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Prosedur tersebut juga didukung oleh kebijakan pengelolaan limbah These procedures are also supported by waste management policies
dan pemantauan serta pengukuran K3LL secara berkala, termasuk and regular monitoring and measurement of K3LL, including the
frekuensi pengukuran udara ambien, emisi genset, dan air limbah frequency of ambient air measurements, genset emissions, and
setiap enam bulan sekali. wastewater measurements every six months.
Kebijakan dan Prosedur K3 Policy and Procedures for Health and Safety (K3)
[2-7] [403-3] [403-4] [403-5] [403-6] [403-8] [2-7] [403-3] [403-4] [403-5] [403-6] [403-8]
Perusahaan telah menjalankan sejumlah inisiatif antara lain: The Company has implemented several initiatives including:
1. Membentuk Panitia Pembina Kesehatan dan Keselamatan Kerja 1. Forming the Health and Safety Committee (P2K3) which has
(P2K3) yang telah disahkan oleh Kementerian Ketenagakerjaan been approved by the Ministry of Manpower of the Republic of
Republik Indonesia dalam SK Nomor 2669/P2K3/V/2022 Indonesia in Decree No. 2669/P2K3/V/2022.
2. Memfasilitasi karyawan dengan Alat Pelindung Diri (APD) yang 2. Providing employees with appropriate Personal Protective
sesuai guna melindungi karyawan pada saat terjadi kecelakaan; Equipment (PPE) to protect them in the event of accidents.
3. Memberikan pelatihan HSE rutin kepada karyawan, dengan 3. Conducting routine HSE (Health, Safety, and Environment)
pelatihan yang diadakan tahun 2023 antara lain: HSE Awareness, training for employees. Training conducted in 2023 included:
Ahli K3 Umum, Tenaga Kerja Bangunan Tinggi (TKBT), Tenaga Kerja HSE Awareness, General HSE Expert, High Rise Building Workers
pada Ketinggian (TKPK), basic fire fighting, penanganan bahan (TKBT), Work at Height Workers (TKPK), basic fire fighting, handling
kimia berbahaya dan beracun, dan simulasi keadaan darurat; hazardous and toxic chemicals, and emergency simulations.
4. Memberikan pelatihan tanggap darurat seperti: simulasi keadaan 4. Providing emergency response training such as: earthquake
darurat bencana alam gempa bumi, keadaan darurat kebakaran, disaster emergency simulations, fire emergency situations,
keadaan darurat tumpahan bahan kimia B3, dan lain-lain; hazardous chemical spill emergency situations, and others.
5. Membentuk perwakilan HSE yang bertugas melakukan 5. Forming HSE representatives tasked with overseeing health and
pengawasan kesehatan dan keselamatan kerja pada masing safety at work in each region;
masing regional;
6. Menerapkan sistem pra-kualifikasi CSMS pada setiap vendor 6. Implementing a pre-qualification system CSMS for every vendor
maupun kontraktor yang akan mendaftar sebagai rekanan or contractor intending to register as a company partner. This
perusahaan. Proses pra-kualifikasi ini berbasis pada sistem pre-qualification process is based on an electronic system using
elektronik dengan menggunakan aplikasi E-CSMS. the E-CSMS application.
Perusahaan juga telah melakukan identifikasi, penilaian, The company has also conducted identification, assessment, and
serta pengendalian terhadap risiko bahaya dalam aktivitas control of hazards and risks in its activities.
perusahaan.
Identifikasi Risiko Bahaya [403-2] [403-7]
Identification of Hazard Risks [403-2] [403-7]
Aktivitas / Sumber / Situasi/ Isu Bahaya/Aspek Risiko/Dampak Pengendalian Saat Ini
No
Activities / Resources / Situations/ Issues Hazards/Aspects Risk/Impact Current Control
1 Bongkar-muat pengambilan material • Posisi kerja salah • Sakit pinggan/punggung • Prosedur pengendalian
Loading and unloading of materials Wrong working position Back Pain Control procedures
• Benda jatuh • Tertimpa • Operasional, cara kerja
Falling objects Struck Down aman
operational, safe way of
working
2 Instalasi Perangkat Indoor (OTB, Rack, Tray) • Posisi kerja salah • Sakit pinggan/punggung • Prosedur pengendalian
Indoor Equipment Installation (OTB, Rack, Tray) Wrong Working Position Back Pain Control Procedures
• Benda jatuh • Tertimpa • operasional, cara kerja
Falling Objects Struck down aman
• Listrik • Tersengat listrik Operational, safe way of
Electricity Electric shock working
• Kurang pencahayaan • Otot mata tegang • Menggunakan apd
Lack of lighting Strained eye muscles khusus untuk isolator
Use special PPE for
isolators
• Pakai lampu dengan
pencahayaan cukup
Use a lamp with sufficient
lighting
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Kinerja Keberlanjutan
Sustainability Performance
Aktivitas / Sumber / Situasi/ Isu Bahaya/Aspek Risiko/Dampak Pengendalian Saat Ini
No
Activities / Resources / Situations/ Issues Hazards/Aspects Risk/Impact Current Control
3 Instalasi Perangkat Outdoor (FAT, FDT, Pole) • Posisi kerja salah • Sakit pinggan/punggung • Cara kerja aman, APD
Device Installation Outdoor (FAT, FDT, Pole) Wrong Working Position Back Pain Safe way of working, PPE
• Benda jatuh • Tertimpa • JSA, APD
Falling Objects Struck Down JSA, PPE
• Listrik • Tersengat listrik • Menggunakan APD alas
Electricity Electric Shock kaki untuk isolator, dan
• Kurang pencahayaan • Otot mata tegang sarung tangan
Lack of lighting Strained eye muscle Use footwear PPE for
• Bekerja di ketinggian • Terjatuh isolators, and gloves
Working at height Fall • Pakai lampu dengan
pencahayaan cukup
Use a lamp with sufficient
lighting
• M e n g g u n a ka n A P D
Khusus untuk bekerja di
ketinggian
Use special PPE to work
at height
4 Tarik Kabel (Aerial) • Posisi kerja salah • Sakit pinggan/punggung • Program HSE campaign
Cable Pull (Aerial) Working Position Back Pain HSE campaign program
• Kurang pencahayaan • Otot mata tegang • Pakai lampu dengan
Lack of lighting Strained eye muscle pencahayaan cukup
• Listrik • Tersengat listrik Use a lamp with sufficient
Electricity electric shock lighting
• Permukaan tidak rata • Terjatuh • Menggunakan APD alas
Uneven Surface Fall kaki untuk isolator, dan
sarung tangan
Use footwear PPE for
isolators, and gloves
• Work Permit, JSA, APD
Work Permit, JSA, PPE
5 Pengecekan/ Perbaikan Genset • Permukaan tidak rata • Tersengat listrik • JSEA, APD
Check/ Repair Generator Uneven surface Electric Shock JSEA, PPE
• Permukaan tidak rata • Terjatuh • Work Permit, JSEA, APD
Uneven Surface Fall Work Permit, JSEA, PPE
• Temperatur • Daerah panas (dehidrasi) • JSEA, APD
Temperature Hot areas (dehydration) JSEA, PPE
6 Bekerja Instalasi di ketinggian (Tiang, Tower, • Listrik • Tersengat listrik • Work Permit, JSA, APD
Gedung) Electricity Electric Shock Work Permit, JSA, PPE
Installation work at height (Poles, Towers, Buildings) • Bekerja di ketinggian • Terjatuh • Work Permit, Memakai
Work at heights Falling APD, cara kerja aman
• Temperatur • Dehidrasi Work Permit, Wearing
Temperature Dehydration PPE, how to work safely
• Work Permit, JSA, APD
Work Permit, JSA, PPE
7 Galian • Posisi kerja salah • Sakit pinggan/punggung • Work Permit, JSA, APD
Excavation Wrong Working Position Back Pain Work Permit, JSA, PPE
• Benda tajam • Te r ke n a a l at ke r j a • Work Permit, JSA, APD
Sharp Objects (cangkul / bencong) Work Permit, JSA, PPE
• Gas Exposed to work tools • Work Permit, JSA, APD
Gas (hoe / muzzle) Work Permit, JSA, PPE
• Benda jatuh • Terhirup gas berbahaya • JSEA, APD
Falling Objects Inhale Hazardous gas JSA, PPE
• Tertimpa
Struck down
8 Memasang Alat Kerja Kantor • Listrik • Tersengat listrik • Work Permit, JSA, APD
Installing Office Work Tools Electricity Electric Shock Work Permit, JSA, PPE
• Benda jatuh • Tertimpa • Program HSE campaign
Falling Objects Struck Down HSE campaign program
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Aktivitas / Sumber / Situasi/ Isu Bahaya/Aspek Risiko/Dampak Pengendalian Saat Ini
No
Activities / Resources / Situations/ Issues Hazards/Aspects Risk/Impact Current Control
9 Membersihkan Filter AC Gedung/ Ruangan • Bekerja di ketinggian • Terjatuh • JSEA, APD
Cleaning the Building/room AC Filter Work at heights Fall JSEA, PPE
• Penggunaan air • Pengurangan SDA • Program HSE campaign
Use of water Reduction of natural HSE campaign program
resources
10 Pengecekan Kompresor AC • Temperatur • Suhu panas • JSEA, APD
AC Compressor Check Temperature Hot Temperature JSEA, PPE
• Listrik • Tersengat listrik • JSEA, APD
Electricity Electric Shock JSEA, PPE
11 Pengecekan Dry pipa AC • Listrik • Tersengat listrik • JSEA, APD
Air conditioning pipe dry check Electricity Electric Shock JSEA, PPE
• Permukaan tidak rata • Terjatuh • JSEA, APD
Uneven Surface Fall JSEA, PPE
12 Pengukuran/Pengecekan Grounding • Listrik • Tersengat listrik • JSEA, APD
Grounding measurement/checking Electricity Electric Shock JSEA, PPE
• Permukaan tidak rata • Terjatuh • JSEA, APD
Uneven surface Fall JSEA, PPE
13 Pengukuran/Pengecekan Panel listrik • Listrik • Tersengat listrik • JSEA, APD
Measurement / checking of the electrical panel Electricity Electric Shock JSEA, PPE
• Permukaan tidak rata • Terjatuh • JSEA, APD
Uneven surface Fall JSEA, PPE
14 Pemasangan Kabel Power • Benda tajam • Tersayat • Work permit, JSEA, APD
Power Cable Installation Sharp Objects Cut Work permit, JSEA, PPE
• Listrik • Tersengat listrik • JSEA, APD
Electricity Electric SHock JSEA, PPE
15 Pengecekan Head Sprinkler • Bekerja di ketinggian • Terjatuh • JSEA, APD
Check Sprinkler Heads Working at heights Fall JSEA, PPE
16 Pengecekan/ pergantian lampu • Listrik • Tersengat listrik • JSEA, APD
Check/replace lights Electricity Electric shock JSEA, PPE
• Bekerja di ketinggian • Terjatuh • JSEA, APD
Working at heights Fall JSEA, PPE
17 Pembangunan VSAT • Benda jatuh • Tertimpa • PTW, JSEA dan APD
VSAT development Falling Objects Struck down PTW, JSEA and PPE
• Bekerja di ketinggian • Terjatuh • PTW, JSEA dan APD
Working at heights Fall PTW, JSEA and PPE
• Listrik • Tersengat listrik • PTW, JSEA dan APD
Electricity Electric shock PTW, JSEA and PPE
• Sampah sisa pekerjaan • Pencemaran tanah • Menyediakan tempat
Work Waste Soil Pollution sampah
Provide rubbish bin
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Kinerja Keberlanjutan
Sustainability Performance
Aktivitas / Sumber / Situasi/ Isu Bahaya/Aspek Risiko/Dampak Pengendalian Saat Ini
No
Activities / Resources / Situations/ Issues Hazards/Aspects Risk/Impact Current Control
18 Pengisian BBM/ Solar • Bahan kimia berbahaya • Iritasi • MSDS, APD
BBM/Solar refueling Dangerous Chemical Irritation MSDS, PPE
• Bahan mudah meledak • Ledakan • Rambu flammable area
Explosive material Explosion Flammable area signs
• Posisi kerja salah • Sakit punggung • HSE Campaign
Wrong working Position Back Pain HSE Campaign
• Ceceran/tumpahan solar • Pencemaran tanah • MSDS
Diesel fuel spills Soil Pollution MSDS
19 Bongkar solar untuk angka pendam • Bahan mudah terbakar • Terjadi kebakaran • Prosedur kesiapsiagaan
Disassemble diesel for buried numbers Flammable material Case of fire dan tanggap darurat
• Ceceran/tumpahan solar • Pencemaran tanah & pelatihan tanggap
Diesel fuel spill Soil Pollution darurat, safety sign
Emergency preparedness
and response procedures
& emergency response
training, safety sign
• MSDS
MSDS
Keterangan/Description:
APD (PPE)= Alat Pelindung Diri/Personal Protective Equipment
JSA = Job Safety Analysis
JSEA = Job Safety & Environmental Analysis
PTW = Permit to work
MSDS = Material Safety Data Sheet
Tingkat Kecelakaan Kerja
Work Accident Rate
Tipe Kecelakaan Kerja
2023 2022 2021
Work Accident Type
Lost Time Injury 0 3 5
Vehicle Accident 0 6 5
Incident Frequency Rate 0,0 0,4 2,0
Incident Severity Rate 0,0 0,1 5,0
Catatan | Note:
• Incident Frequency Rate: Case /1.000.000 working hours
• Incident Severity Rate: Lost day /1.000.000 working hours
• Mencakup HO dan seluruh anak perusahaan | Covers HO and all subsidiaries
Perseroan menargetkan zero fatality accident pada tahun 2023. The company targeted for zero fatality accidents in the year 2023.
Untuk itu, Perusahaan secara rutin mengadakan pelatihan K3 secara To achieve this, the company regularly conducts internal and
internal dan eksternal sebagai mitigasi dan pencegahan terulangnya external HSE training as a mitigation and prevention measure to
kecelakaan di masa depan. Perusahaan juga melakukan simulasi rutin avoid recurring accidents in the future. The company also conducts
keadaan kedaruratan, seperti kebakaran, gempa bumi, tumpahan routine emergency simulations, such as fire drills, earthquakes,
bahan berbahaya, dan lain-lain. hazardous material spills, and others.
Pengembangan Kompetensi Karyawan [F.22] Employee Competency Development [F.22]
Perusahaan memberikan program pengembangan kompetensi The company provides employee competency development programs
karyawan sejak mereka diterima bekerja dan memasukin masa starting from their initial induction training process (onboarding
induction training (onboarding training) pada proses awal. Setelah itu, training) upon joining the company. After that, employees have
karyawan berkesempatan mengikuti pelatihan untuk meningkatkan the opportunity to participate in training sessions to enhance
soft skill dan hard skill yang difasilitasi internal Perusahaan. Kerja sama both soft and hard skills, which are facilitated internally by the
dengan pihak eksternal dilakukan untuk pengembangan kompetensi company. Collaboration with external parties is also established for
khusus pada karyawan, termasuk kebutuhan sertifikasi. specific competency development needs, including certification
requirements.
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Program pengembangan kompetensi khusus bagi karyawan diberikan Special competency development programs for employees are
jika ia telah mendapatkan kesempatan promosi dan telah melewati provided when they have been promoted and have passed the
tahapan psikotes di assessment center. Dengan begitu, Perusahaan psychometric test stage in the assessment center. This allows the
dapat memberikan pengembangan kapasitas sesuai pemetaan company to provide capacity development according to competency
kompetensi dan kebutuhan karyawan guna menjalankan fungsi dan mapping and the specific needs of employees to fulfill their functions
tanggung jawab di posisi baru. and responsibilities in their new positions.
Selama tahun 2023, Perseroan telah menyelenggarakan program During the year 2023, the company organized employee competency
pengembangan kompetensi karyawan yang mencakup pelatihan- development programs, including the following training sessions:
pelatihan sebagai berikut:
1. Regular Soft Skills Training 1. Regular Soft Skills Training
2. Knowledge Sharing Forum (Cross Training) 2. Knowledge Sharing Forum (Cross Training)
3. Development Program (Based on Feedback Assessment 3. Development Program (Based on Feedback Assessment
Competency) Competency)
4. Sales Academy 4. Sales Academy
5. Technical Training (FOP, IKR, Waspang). 5. Technical Training (FOP, IKR, Waspang).
6. NOC Lab 6. NOC Lab
7. Leadership Development Program 7. Leadership Development Program
8. E-Learning 8. E-Learning
Sebanyak 822 peserta karyawan mengikuti pelatihan-pelatihan A total of 822 employee participants attended these training sessions
tersebut selama 2023, dengan total jam pelatihan mencapai 20.184,5 during 2023, with a total training hours of 20.184,5 hours, averaging
jam atau rata-rata 24,55 jam per karyawan. 24,55 hours per employee.
Program Peningkatan Kompetensi Karyawan
Employee Competency Improvement Program
Jumlah karyawan yang Jam pelatihan Rata-rata jam pelatihan
Uraian mengikuti pelatihan* (jam) per karyawan
Description Number of employees who Training Hours Average hours of training
attended training* (Hour) per employee
Berdasarkan Jenis Kelamin
Based on Gender
Laki-laki
608 15.003,5 24,7
Man
Perempuan
214 5.181 24,2
Woman
Berdasarkan jenjang jabatan
Based on position level
Kepala Departemen
119 3.704 31,1
Departemen Head
Kepala Divisi
41 1.584 38,6
Division Head
Pejabat Eksekutif
2 85,5 42,8
Executive Officer
Kepala Seksi
103 2.678 26,0
Section Head
Staf
557 12.133 21,8
Staff
*Data mencakup seluruh karyawan yang pernah mengikuti pelatihan, termasuk karyawan yang sudah mengundurkan diri pada akhir periode pelaporan
*Data includes all employees who have attended training, including those who resigned at the end of the reporting period.
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Kinerja Keberlanjutan
Sustainability Performance
Komposisi Peserta Pelatihan berdasarkan Jenjang Jabatan dan Jenis Kelamin
Composition of Trainees by Position Level and Gender
Jumlah karyawan yang mengikuti Jam pelatihan Rata-rata jam pelatihan per
pelatihan* (jam) karyawan
Jenjang Jabatan Number of employees who attended Training Hours Average hours of training per
Jenjang Jabatan training* (Hour) employee
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Male Female Male Female Male Female
Pejabat Eksekutif
2 0 85,5 0 42,7 0,0
Executive Officer
Kepala Departemen
106 13 3.245 458,5 30,6 35,3
Departemen Head
Kepala Divisi
34 7 1.274 310 31,4 44,3
Division Head
Kepala Seksi
83 20 2.267,5 410,5 27,3 20,5
Section Head
Staf
383 174 8.131 4.002 21,2 23,0
Staff
*Data mencakup seluruh karyawan yang pernah mengikuti pelatihan, termasuk karyawan yang sudah mengundurkan diri pada akhir periode pelaporan
*Data includes all employees who have attended training, including those who resigned at the end of the reporting period.
ASPEK MASYARAKAT COMMUNITY ASPECTS
Sebagai bagian dari masyarakat, Perusahaan selalu berupaya agar As part of the community, the Company always strives to ensure
semua kegiatan operasional tidak memberi dampak negatif bagi that all operational activities do not have a negative impact on the
masyarakat sekitar. surrounding community.
Dampak Kegiatan Perusahaan terhadap Masyarakat Impact of Company Activities on Society [F.23]
[F.23]
Kontribusi positif Moratelindo kepada masyarakat terealisasi melalui Moratelindo’s positive contributions to society are realized through a
serangkaian inisiatif. Kami bekerjasama dengan Pemerintah untuk series of initiatives. We collaborate with the Government to carry out
melakukan penggantian kabel (ducting) untuk jalur mengalihkan kabel cable replacement (ducting) for overhead cable lines to underground
udara menjadi kabel bawah yang dapat digunakan Bersama-sama cables, which can be jointly used with telecommunications operators.
dengan operator telekomunikasi. Inisiatif ini mendukung estetika This initiative supports aesthetics and urban planning and reduces
dan tata kota dan mengurangi gangguan lalu lintas akibat potensi traffic disturbances due to potential repeated cable excavation work.
pekerjaan galian kabel yang berulang.
Terkadang pembangunan jaringan kabel fiber optic akan sedikit Sometimes, the construction of fiber optic cable networks may slightly
mengganggu mobilitas masyarakat. Untuk mengatasi masalah disrupt community mobility. To address this issue, the Company
ini, Perusahaan terlebih dahulu berkoordinasi dengan pihak yang coordinates with the relevant authorities before undertaking any
berwenang sebelum melaksanakan pembangunan. Perusahaan selalu construction. The Company always works according to the permits
bekerja sesuai izin yang diberikan oleh pihak yang berwenang. Selama granted by the authorities. During the construction process, the
proses pembangunan, Perusahaan akan memberikan rambu sebagai Company will provide signs as a notification to the community that
tanda pemberitahuan kepada masyarakat bahwa ada pengerjaan there is fiber optic construction work along the route being built/
pembangunan fiber optic di sepanjang jalur yang dibangun/digali. dug. After the construction is completed, the Company immediately
Setelah pembangunan selesai, Perusahaan segera memperbaiki repairs the used route.
jalur yang digunakan.
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Demikian juga jika Perusahaan melakukan pembangunan infrastruktur Similarly, if the Company constructs infrastructure in waters
di perairan yang menyulitkan para nelayan mencari ikan, maka that hinder fishermen from fishing, the Company provides direct
Perusahaan memberi kompensasi langsung sebagai pengganti compensation as a replacement for their income. The Company has
penghasilan mereka. Perusahaan juga telah membentuk mekanisme also established a mechanism for managing community complaints
pengelolaan pengaduan masyarakat terhadap keberadaan regarding the presence of company infrastructure that may disrupt
infrastruktur perusahaan yang mungkin dapat menggangu community safety, comfort, and environmental aesthetics. This
keselamatan masyarakat, kenyamanan masyarakat dan juga estetika mechanism is operated through a call center managed by CEM, Field
lingkungan, mekanisme ini dijalankan melalui call center yang dikelola Operation (FO), and supervised by the Health & Safety Environment
oleh CEM, Field Operation (FO) dan diawasi oleh tim Health & Safety (HSE) team in handling follow-up actions on community complaints.
Environment (HSE) dalam hal penanganan tindak lanjut aduan
masyarakat.
Pengaduan Masyarakat [F.24] Public Complaints [F.24]
Masyarakat dapat melakukan pengaduan melalui akses yang diberikan The public can file complaints through the channels provided by
Perusahaan baik lewat hotline atau email yang tertera pada website the Company, either via hotline or email listed on the website www.
www.moratelindo.co.id. Selanjutnya, tim Customer Services akan moratelindo.co.id. Subsequently, the Customer Services team will
melaporkannya kepada tim Field Operation (FO) sesuai regional report it to the Field Operation (FO) team according to the respective
yang dimaksud agar pengaduan tersebut dapat ditindaklanjuti. region so that the complaint can be addressed. Generally, complaints
Secara umum, pengaduan yang masuk pada tahun 2023 mencakup received in 2023 included the presence of cable poles that were
keberadaan tiang kabel yang dianggap mengganggu akses, instalasi considered obstructive, cable installations that were deemed not
kabel yang dinilai tidak memenuhi standar, serta temuan bak kontrol meeting standards, and findings of damaged control boxes. As an
yang rusak. Sebagai langkah awal, tim FO akan segera melakukan initial step, the FO team will immediately conduct inspections at the
pemeriksaan di lokasi untuk memastikan apakah gangguan yang location to ascertain whether the reported disturbance is indeed
dimaksud memang disebabkan oleh aset Perseroan. caused by the Company’s assets.
Apabila tim FO dapat mengkonfirmasi aset Perseroan, maka perbaikan If the FO team can confirm the Company’s assets, then repairs
dan penyesuaian akan segera dilakukan sehingga waktu penyelesaian and adjustments will be promptly made to shorten the complaint
pengaduan dapat dipersingkat. Apabila ternyata aset yang diadukan resolution time. The reported asset causing the disturbance does
menyebabkan gangguan itu bukan milik Perseroan, maka tim akan not belong to the Company, then the team will coordinate with the
melalukan koordinasi dengan operator yang dimaksud melalui media respective operator through inter-operator communication channels.
komunikasi antar operator.
Penanganan Pengaduan Sosial/Lingkungan
Handling of Social/Environmental Complaints
2023 2022 2021
Jenis Pengaduan Sosial/Lingkungan Jumlah Keluhan Jumlah Keluhan Jumlah Keluhan
Types of Social/Environmental Complaints Keluhan Diselesaikan Keluhan Diselesaikan Keluhan Diselesaikan
Number of Resolved Number of Resolved Number of Resolved
Complaints Complaint Complaints Complaint Complaints Complaint
Pemindahan Tiang
Pole Transfer 2 2 13 13 9 9
Perapihan Kabel
Cable Tidying 23 23 8 8 01 10
Perbaikan Tiang
Pole Repair 1 1 13 13 45 45
Perbaikan Jalan
Road Repair 0 0 0 0 0 0
Penambahan Tiang
Pole Addition 0 0 1 1 1 1
Total
Total 26 26 35 35 15 15
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Kinerja Keberlanjutan
Sustainability Performance
Selama tahun 2023, Perseroan berhasil menyelesaikan 100% Throughout the year 2023, the Company successfully resolved
pengaduan, dan tidak mengidentifkasi adanya ketidakpatuhan 100% of the complaints and did not identify any non-compliance
apapun terhadap regulasi Pemerintah. Di luar hal tersebut, Perseroan with government regulations. In addition, the Company received
menerima 2 somasi hukum dari lembaga hukum dan lembaga swadaya 2 legal summonses from legal institutions and non-governmental
masyarakat serta 1 laporan masyarakat sebagai berikut: organizations, as well as 1 report from the public, as follows:
Pengaduan Pihak yang mengadukan Penyelesaian
Complaints Complaining Party Resolution
Insiden kecelakaan masyarakat umum akibat Lembaga hukum di Bandung Tim Field Operational dan Tim Legal telah melakukan komunikasi dan
kabel fiber optic Legal institution in Bandung memastikan tidak adanya aset Perseroan di lokasi yang dimaksud.
Incident of public accidents due to fiber The Field Operational team and the Legal team have communicated
optic cables and ensured there are no company assets at the mentioned location.
Perizinan usaha perusahaan di Mataram LSM di Mataram Telah dilaksanakan pertemuan untuk memberikan penjelasan mengenai
Business permit of the company in Mataram NGO in Mataram legalitas usaha Perseroan di lokasi yang dimaksud.
A meeting has been conducted to provide explanations regarding the
company's business legality at the location in question.
Terganggunya akses di depan lahan Masyarakat Mengkonfirmasi dan mendatangi lokasi yg di maksud untuk memastikan
masyarakat akibat tiang operator FO. Community apakah benar yg di maksud adalah asset MTI. Apabila benar dilakukan
Disruption of access in front of community relokasi tiang mengingat adanya pergeseran akses rumah warga yang
land due to FO operator poles. membutuhkan penyesuaian posisi tiang.
Confirming and visiting the site to ensure whether the mentioned location
is indeed an MTI asset. If confirmed, relocation will carry out considering
the shift in access to residents’ houses which requires adjusting the
position of the pole.
Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL) Corprate Social and Environmental Responsibility
[F.25] (CSER) Activities [F.25]
Sebagai perusahaan yang bergerak dibidang jasa infrastruktur As a company operating in the telecommunications infrastructure
telekomunikasi, salah satu program CSR Moratelindo berfokus kepada sector, one of Moratelindo’s CSR programs focuses on increasing
peningkatan angka literasi digital di Indonesia. Program Internet digital literacy rates in Indonesia. The Moratelindo Free Internet
gratis Moratelindo di Jakarta hingga Sorong, Papua bertujuan untuk program, from Jakarta to Sorong, Papua, aims to facilitate internet
memudahkan akses internet bagi keluarga kurang mampu atau access for less fortunate families or communities in remote areas.
masyarakat di wilayah terpencil. Layanan akses internet kami telah Our internet access services are equipped with a Safe DNS feature
dilengkapi fitur DNS Sehat untuk mencegah teraksesnya konten to prevent access to negative content.
negatif.
Selain itu, Moratelindo dan etintas anak juga aktif dalam upaya In addition, Moratelindo and its subsidiaries are also active in
meningkatkan kualitas pendidikan anak di Indonesia dengan efforts to improve the quality of children’s education in Indonesia
melaksanakan kegiatan sharing session kepada pelajar SMK dan by conducting sharing sessions for vocational and university students
universitas di Papua dan Papua Barat. Program pemberdayaan in Papua and West Papua. Community empowerment programs are
masyarakat juga menjadi perhatian serius bagi Moratelindo. Berbagai also a serious concern for Moratelindo. Various training programs,
program-program pelatihan, pengembangan masyarakat, serta community development initiatives, as well as social assistance and
bantuan sosial dan rumah ibadah dilaksanakan dengan tujuan the construction of places of worship are implemented with the aim
meningkatkan kesejahteraan dan menciptakan kesempatan ekonomi. of improving welfare and creating economic opportunities.
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Kegiatan Tanggung Jawab Sosial Perseroan 2023
Corporate Social Responsibility Activities 2023
Kategori Aktivitas Lokasi Penerima Manfaat Biaya
No
Category Activity Location Beneficiaries Cost
1 Sharing Session Tanggap Bencana FOP dengan Basarnas Nabire dan Manokwari 10 orang Rp4.000.000
(14 Februari 2023) Nabire and Manokwari 10 people
Disaster Response by FOP with Basarnas
(February 14, 2023)
2 Sharing Session Kegiatan PKL dan Magang Sekolah & Universitas Musamus 3 orang -
Kampus di Papua Merauke 3 people
Internship and Internship Program at Musamus University
Schools & Universities in Papua Merauke
3 Sharing Session Juri Lomba Kompetensi antar Siswa SMK Papua Selatan 3 orang
Jury for Vocational School Student South Papua 3 people
Competitions
4 Sharing Session Kegiatan PKL dan Magang Sekolah & Universitas Negeri Papua 5 orang Rp120.711.637
Kampus Papua, State University of 5 people
Internship and Internship Program at Papua
Schools & Universities in Papua
5 Sharing Session Sharing Session Sekolah dan Kampus SMAN 2 Jayapura, SMKN >100 orang Rp45.436.090
Papua, 25-31 Juli 2023 3 Jayapura, Universitas >100 people
Sharing Sessions at Schools and Cendrawasih, SMKN 1
Universities in Papua, July 25-31, 2023 Keerom
SMAN 2 Jayapura, SMKN
3 Jayapura, Cendrawasih
University, SMKN 1
Keerom
6 Sharing Session Kegiatan PKL dan Magang Sekolah & Universitas 4 orang
Kampus Papua Muhamadiyah Sorong 4 people
Internship and Internship Program at Muhammadiyah
Schools & Universities in Papua University Sorong
7 Sharing Session Kuliah umum Universitas >100 orang
Guest Lecture Cenderawasih >100 people
Cenderawasih University
8 Sharing Session Sharing Session Sekolah & Kampus Papua, SMKN 2 Manokwari, >100 orang Rp84.895.179
13-16 November 2023 STIMIK Manokwari, >100 people
Sharing Sessions at Schools & Universities SMKN 1 Bintuni, BLK
in Papua, November 13-16, 2023 Sorong, SMK YPK
Sorong, SMKN 1 Sorong,
SMKN 3 Sorong, SMK
Yapis Timika)
SMKN 2 Manokwari,
STIMIK Manokwari
SMKN 1 Bintuni, Sorong
BLK, YPK Sorong
Vocational School,
SMKN 1 Sorong, SMKN
3 Sorong, Yapis Timika
Vocational School
9 Internet Gratis Internet Gratis untuk Bilik Pintar Jakarta 30 orang Rp44.937.351
Free Internet Free Internet for “ Bilik Pintar” 30 people
10 Internet Gratis Internet Gratis Kantor Desa Matak Bayur Desa Matak Bayur, Kepri 20 orang Rp9.150.000
Free Internet Free Internet for the Matak Bayur Village Matak Bayur Village, Riau 20 people
Office Islands
11 Internet Gratis Internet Gratis Kantor Desa Poja Desa Poja, NTB 25 orang Rp13.900.000
Free Internet Free Internet for the Poja Village Office Poja Village, NTB 25 people
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Kinerja Keberlanjutan
Sustainability Performance
Kategori Aktivitas Lokasi Penerima Manfaat Biaya
No
Category Activity Location Beneficiaries Cost
12 Internet Gratis Internet Gratis Kantor Desa Lembur Barat Desa Lembur Barat Alor, 20 orang Rp10.235.000
Free Internet Alor NTT 20 people
Free Internet for the Lembur Barat Alor Lembur Barat Alor Village,
Village Office NTT
13 Internet Gratis Internet Gratis Yayasan Pendidikan Jakarta Timur > 50 orang Rp3.750.00
Free Internet Dwituna Rawinala East Jakarta >50 people
Free Internet for Dwituna Rawinala
Educational Foundation
10 Bantuan Sosial Sumbangan Hewan Qurban sapi dan Seluruh kantor cabang >300 orang Rp114.905.000
Social Assistance Kambing Perusahaan >300 people
Donation of sacrificial animals All Company branch
(cows and goats) offices
11 Bantuan Sosial Sumbangan Pembangunan Geraja GBKP >100 orang Rp1.000.000
Social Assistance Donation for development rawamangun >100 people
The GBKP
Rawamangun Church
12 Bantuan Sosial Sumbangan untuk anak yatim dan Jakarta 30 orang Rp36.067.820
Social Assistance kegiatan doa Bersama 30 people
Donation for orphans and collective
prayer activities
13 Bantuan Sosial Buka Bersama anak Yatim Piatu Ramadhan Jakarta 500 orang Rp203.914.503
Social Assistance Iftar (breaking of fast) with orphaned 500 people
children during Ramadan
14 Bantuan Sosial Berbagi Sembako Bali 30 orang Rp3.444.000
Social Assistance Sharing basic food staples 30 people
15 Bantuan Sosial Donasi Kegiatan Natal Yayasan Pendidikan > 50 orang Rp87.003.888
Social Assistance Donation for Christmas activities Dwituna Rawinala >50 people
Dwituna Rawinala
Educational Foundation
Total Rp783.350.468
Tanggung Jawab Pengembangan Produk/Jasa Responsibility for Sustainable Product/Service
Berkelanjutan Development
Moratelindo menyadari prinsip-prinsip keberlanjutan dan produk Moratelindo recognizes the principles of sustainability, and products
dan jasa merupakan upaya Perusahaan dalam memastikan masa and services are the Company’s efforts to ensure a better future
depan lebih baik bagi generasi mendatang. Dalam jangka panjang, for future generations. In the long term, we plan to focus on areas
kami berencana untuk fokus pada area yang belum memiliki jaringan, that do not yet have networks, as well as expand and enhance the
serta memperluas dan meningkatkan jaringan tulang punggung international backbone network, significantly increasing the length
internasional, meningkatkan panjang jaringan yang ada secara of the existing network by 2026.
signifikan pada tahun 2026.
Selain itu, kami juga menyadari risiko munculnya konten-konten Additionally, we are aware of the risks of negative content emerging
negatif pada layanan internet. Untuk mengatasi hal ini, Moratelindo on the internet. To address this, Moratelindo implements Safe DNS
menerapkan DNS Sehat di seluruh layanan internet. DNS Sehat across all internet services. Safe DNS functions to protect customers
berfungsi untuk melindungi pelanggan dari konten-konten negatif from negative content on the internet. Moratelindo’s IT Department
di internet. Departemen IT Moratelindo akan melakukan pengecekan will conduct regular checks to ensure that Safe DNS is functioning
secara berkala untuk memastikan DNS Sehat berfungsi dengan baik. properly. Safe DNS is currently applied to 100% of Moratelindo’s
DNS Sehat saat ini sudah diterapkan terhadap 100% pelanggan customers. [416-1]
Moratelindo.[416-1]
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Untuk menjaga konsistensi kualitas layanan berbasis teknologi To maintain consistency in the quality of technology-based
bagi pelanggan, Perusahaan telah berupaya menerapkan standar services for customers, the Company has endeavored to implement
internasional terkait Sistem Manajemen Mutu ISO 9001: 2015. international standards related to Quality Management System ISO
9001:2015.
ISO/IEC 20000-1:2018.ISO 9001: 2015
QUALITY MANAGEMENT SYSTEM
(Sistem Manajemen Mutu)
Menjamin bahwa sistem manajemen MORATELINDO yang berfungsi untuk memastikan bahwa proses yang digunakan
dan produk yang dihasilkan telah memenuhi komitmen untuk memenuhi kebutuhan pelanggan secara konsisten.
Ensuring that MORATELINDO’s management system functions to ensure that the processes used and the products produced
consistently meet the commitment to meet customer needs.
Inovasi dan Pengembangan Produk atau Jasa [F.26] Innovation and Product or Service Development [F.26]
Bergerak di bidang teknologi, MORA selalu menempatkan inovasi Operating in the technology sector, MORA always prioritizes
sebagai faktor kunci keberlanjutan kegiatan usaha yang harus innovation as a key factor for the sustainability of its business
selalu diutamakan. Selama tahun 2023, Perseroan berfokus pada activities. During 2023, the Company focused on expanding the
penambahan kapasitas jaringan backbone serta menambah jaringan capacity of its backbone network and adding access networks.
akses. Selain itu, Perseroan juga menambah rak data centre miliknya di Additionally, the Company increased its data center racks in Batam,
Batam mengingat utilisasi 6 data centre Moratelindo sudah mencapai considering that the utilization of Moratelindo’s 6 data centers
81%. Hingga 31 Desember 2023, 690.090 homepass, meningkat dari had reached 81%. As of December 31, 2023, 690,090 homepass,
548.674 homepass pada tahun 2022. Penambahan ini dilakukan an increase from 548.674 homepass in 2022. This addition was made
setelah melihat kebutuhan yang meningkat selama pandemi, dan in response to the increased demand during the pandemic and has
telah menjadi penggerak utama pertumbuhan bisnis Perseroan been a primary driver of the Company’s business growth in 2023.
selama tahun 2023. Perseroan telah mengembangkan area di jaringan The Company has developed existing network areas and opened
existing serta membuka area market baru di kota yang potensial. new market areas in potentially lucrative cities.
Saat ini Perseroan telah memiliki Nusantara Data Center (NDC), yaitu Currently, the Company has the Nusantara Data Center (NDC),
produk untuk Colocation dan Layanan Hosting yang telah memiliki a product for CoLocation and Hosting Services that has obtained
sertifikasi Sistem Manajemen Lingkungan ISO: 14001-2015 dari BSI ISO 14001-2015 Environmental Management System certification
dengan nomor sertifikat EMS 663472. from BSI with certificate number EMS 663472.
Dari sisi produk, pelanggan kini telah menikmati layanan internet On the product side, customers enjoy high-speed internet services
berkecepatan tinggi dengan harga terjangkau, menonton konten at affordable prices, watching content from various content providers
dari beragam content provider yang telah berkolaborasi dengan that have collaborated with the Company. Customers also find it
Perseroan. Pelanggan juga lebih mudah mendapatkan layanan easier to access customer service through local home bases now
pelanggan melalui local homebase yang kini tersebar di 466 site spread across 466 sites spread from Sumatera to Papua.
yang tersebar dari Sumatera hingga Papua.
Produk/Jasa yang Sudah Dievaluasi Keamanannya bagi Products/Services Evaluated for Customer Safety
Pelanggan [F.27] [3-3] [416-1] [F.27] [3-3] [416-1]
Moratelindo selalu memastikan tahap evaluasi dan uji coba pada Moratelindo always ensures that the evaluation and testing phase for
setiap produk dan layanan yang akan diluncurkan telah sesuai every product and service to be launched complies with applicable
dengan ketentuan internal dan eksternal yang berlaku. Dalam internal and external regulations. In its implementation, the Company
implementasinya, Perseroan memiliki standar prosedur operasional has standard operating procedures and business process standards
dan proses bisnis yang telah diaduit dan disertifikasi oleh badan that have been audited and certified by authorized bodies.
berwenang.
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Kinerja Keberlanjutan
Sustainability Performance
Layanan akses internet Moratelindo (Oxygen.id) telah dipastikan aman Moratelindo’s internet access service (Oxygen.id) has been confirmed
dan terhindar dari konten negatif yang tersebar secara global karena to be safe and free from negative content spread globally because
Perseroan telah menerapkan “DNS SEHAT”. Ketentuan ini mampu the Company has implemented “DNS SEHAT” (Healthy DNS).
menyaring akses negatif sehingga semua produk layanan Internet This provision is capable of filtering out negative access so that
Moratelindo yang diakses oleh pelanggan akan selalu mengacu all Moratelindo Internet service products accessed by customers
kepada “DNS SEHAT” dan dipastikan aman untuk digunakan. Sistem will always refer to “DNS SEHAT” and are guaranteed safe to use.
DNS Sehat Moratelindo juga mampu melakukan sinkronisasi basis Moratelindo’s Healthy DNS system is also capable of synchronizing
data “DNS SEHAT” dengan basis data milik Kementerian Komunikasi the “Healthy DNS” database with the database of the Indonesian
dan Informasi RI secara periodik untuk menyaring kehadiran situs- Ministry of Communication and Informatics periodically to filter out
situs negatif baru. Selain itu, Perseroan telah menerapkan sistem the presence of new negative sites. In addition, the Company has
keamanan jaringan seperti Anti DDos dan lainnya untuk mitigasi implemented network security systems such as Anti-DDoS and others
risiko serangan hacker dan potensi flood dalam jaringan. for mitigating the risks of hacker attacks and potential network floods.
Untuk setiap produk/jasa yang diberikan kepada pelanggan, For every product/service provided to customers, the Company
Perseroan memastikan telah melewati semua tahap pemeriksaan ensures that they have passed all inspection stages listed in the
yang tercantum pada berita acara serah terima (BAST) kepada Handover Certificate (BAST) to customers according to their chosen
pelanggan sesuai produk dan jasa pilihan mereka. products and services.
Dampak Produk/Jasa [F.28] [3-3] [417-1] Impact of Products/Services [F.28] [3-3] [417-1]
Moratelindo selalu memperhatikan dampak yang mungkin timbul Moratelindo always considers the potential impacts that may arise
dari produk/jasa tersebut, termasuk memantau dampak pada saat from its products/services, including monitoring the effects when
produk/jasa tersebut digunakan oleh pelanggan. Informasi mengenai these products/services are used by customers. Information about
produk dan layanan disampaikan secara transparan melalui media products and services is transparently communicated through
sosial resmi miliki Moratelindo maupun Oxygen.id. Setiap pelanggan Moratelindo’s official social media channels as well as Oxygen.id.
juga mengetahui informasi produk dan layanan secara detail melalui Each customer also receives detailed information about products
surat perjanjian pelanggan. and services through customer agreement letters.
Adapun dampak produk dan layanan selalu dipantau Perseroan The impact of products and services is continuously monitored by
melalui layanan Customer Care yang beroperasi selama 24 jam setiap the Company through its 24/7 Customer Care service. This service
hari. Layanan ini dapat diakses pelanggan melalui hotline telepon, is accessible to customers via telephone hotlines, social media, and
media sosial, dan email. Perseroan mengukur pencapaian Service email. The Company measures Service Level Call achievement and
Level Call dan response time sesuai parameter yang ditentukan. response time according to predetermined parameters. The Company
Perseroaan juga memiliki parameter Mean Time to Recovery/Restore also has Mean Time to Recovery/Restore (MTTR) parameters to
(MTTR) untuk mengukur rata-rata waktu yang diperlukan dalam measure the average time required to restore/repair damaged
mengembalikan/memperbaiki sistem yang rusak. Selama tahun 2023 systems. During 2023, there were no incidents of non-compliance
tidak terjadi insiden ketidakpatuhan terkait pelabelan dan informasi related to product and service labeling and information, or marketing.
produk dan jasa, maupun terkait pemasaran. [417-2] [417-3] [417-2] [417-3]
Pada tahun 2023, dibutuhkan waktu perbaikan (MTTR) rata-rata In 2023, the average repair time (MTTR) was 5.8 hours. Although
5,8 jam. Meskipun jumlah kasus gangguan layanan mengalami the number of service disruption cases increased with the growing
peningkatan seiring dengan bertambahnya jumlah pelanggan, namun number of customers, the Company’s performance in addressing
kinerja Perseroan untuk mengatasi masalah tersebut sedikit lebih these issues was slightly better than the previous year.
baik dibandingkan tahun sebelumnya.
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Keluhan Pelanggan dan Waktu Merespons
Customer Complaints and Response Time
Jumlah pengaduan Rata-rata waktu perbaikan (jam:menit)
Tipe Masalah Trouble Ticket MTTR (hours:minutes)
Problem Type
2023 2022 2023 2022
Segmen Pelanggan Wholesale, Telco, dan Enterprise
Wholesale, Telco, and Enterprise Customer Segments
Koneksi mati
23.706 21.866 8:22 9:32
Down
Masalah koneksi
2.593 1.894 10:10 19:54
Intermittent
Internet buruk 866 867 25:7 18:21
Bad Perfomance
Flapping
574 727 5:5 3:29
Flapping
Degrade
770 656 19:58 13:53
Latensi tinggi
385 538 12:15 12:39
High Latency
Tidak dapat mengakses website
387 536 7:57 9:57
Cannot Access Website
Data hilang pada koneksi
278 257 16:54 15:28
Data Loss
Masalah pada email
82 89 25:6 38:20
Email problem
Lampu router berkedip
0 12 0 18:12
Flicker
Total 29641 27442 9:26 10:41
Segmen Retail
Retail Segments
Akses internet tidak tersambung
Down connection 118.220 107.971 41:41 49:42
Akses internet lambat
Slow connection 12.336 7.137 9:24 9:15
Jumlah Produk yang Ditarik Kembali [F.29] Number of Products Recalled [F.29]
Selama 2023, Perseroan tidak melakukan penghentian ataupun Throughout 2023, the Company did not initiate any product or
pembatalan produk/layanan. service recalls.
Survei Kepuasan Pelanggan Terhadap Produk dan/atau Sustainable Financial Product and/or Service
Jasa Keuangan Berkelanjutan [F.30] Customer Satisfaction Survey [F.30]
Perseroan secara rutin menyelenggarakan survei kepuasan pelanggan The Company regularly conducts customer satisfaction surveys
dari tahun ke tahun. Selama tahun 2023, survei telah dilakukan pada from year to year. During 2023, a survey was conducted on home
kelompok pengguna internet rumahan serta segmen wholesale, internet user groups and wholesale, telco and enterprise segments
telco, dan enterprise dengan hasil sebagai berikut ini. with the following results.
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Kinerja Keberlanjutan
Sustainability Performance
Tingkat Kepuasan Pelanggan
Customer Satisfaction Levels
Wholesale, Telco, dan Enterprise
Wholesale, Telco, and Enterprise
95%
Ritel/Internet Rumah
Retail/Home Internet
88%
Pembukaan Kantor Layanan Pelanggan Oxygen.id di Pekanbaru
Opening of Oxygen.id Customer Service Office in Pekanbaru
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 87
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Lembar Umpan Balik [OJK G.2]
Feedback Sheet [OJK G.2]
Kami mohon kesediaan dari Bapak/Ibu/Saudara selaku para pemangku We solicit your cooperation as stakeholders to provide feedback
kepentingan untuk memberikan umpan balik terkait laporan ini. on this report. The PT Mora Telematika Sustainability Report 2021
Laporan Keberlanjutan 2023 PT Mora Telematika Indonesia Tbk describes the Company’s sustainability performance during the
menggambarkan kinerja keberlanjutan Perusahaan. Kami sangat year. We would be grateful for all inputs, criticisms, and suggestions
menghargai semua masukan, kritik, dan saran. received.
Nama (bila berkenan)
Name (if you may) : .....................................................................................................................................................................................................................................
Institusi/Perusahaan
Institution/Company : .....................................................................................................................................................................................................................................
Surel
Email : .....................................................................................................................................................................................................................................
Telp/Hp
Tel/Cell (if you may) : .....................................................................................................................................................................................................................................
Mohon beri penilaian atas manfaat informasi topik yang paling bermanfaat bagi Anda dalam laporan ini
(1: tidak bermanfaat, 5: sangat bermanfaat).
Please rate the usefulness of the topics below in terms of being beneficial to you
(1: not useful, 5: very useful).
a. Teknologi d. Kesehatan dan keselamatan kerja
Technology
[ ___________ ] Occupational health and safety
[ ___________ ]
b. Kinerja ekonomi e. Pelatihan dan pendidikan
Economic performance
[ ___________ ] Training and education
[ ___________ ]
c. Energi f. Komunitas lokal
Energy
[ ___________ ] Local communities
[ ___________ ]
Topik/informasi lain apa yang Anda harap disediakan dalam laporan keberlanjutan mendatang?
What other topics/information do you hope to see in future sustainability reports?
........................................................................................................................................................................................................................................................................................................................
........................................................................................................................................................................................................................................................................................................................
Mohon berikan saran/usul/komentar Anda atas laporan ini
Please provide your suggestions/ comments on this report
........................................................................................................................................................................................................................................................................................................................
........................................................................................................................................................................................................................................................................................................................
PT Mora Telematika Indonesia Tbk
Terima kasih atas partisipasi Anda. Pertanyaan
Grha 9, Jalan Penataran No. 9,
dan input terkait Laporan Keberlanjutan ini
Kel. Pegangsaan, Kec. Menteng,
dapat diakses melalui:
Jakarta Pusat 10320, Indonesia.
Thank you for your participation. All questions
T: (+62 21) 3199 8600
and inputs related to this Sustainability Report
F: (+62 21) 314 2882
can be accessed through:
E: info@moratelindo.co.id, corsec@moratelindo.co.id
88 PT Mora Telematika Indonesia Tbk | Laporan Keberlanjutan 2023
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Kinerja Keberlanjutan
Sustainability Performance
Indeks SEOJK NO. 16/SEOJK.04/2021
SEOJK NO. 16/SEOJK.04/2021 Index
No Indeks Nama Indeks Halaman
Index No. Index Name Page
Strategi Keberlanjutan
Sustainability Strategy
Penjelasan Strategi Keberlanjutan
A.1 10
Explanation Sustainability Strategy
Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Highlights
Ikhtisar Kinerja Ekonomi
B.1 14
Economic Performance Highlights
Ikhtisar Kinerja Lingkungan Hidup
B.2 15
Environmental Performance Highlights
Ikhtisar Kinerja Sosial
B.3 15
Social Performance Highlights
Profil Perusahaan
Company Profile
Visi, Misi, dan Nilai Keberlanjutan
C.1 28
Vision, Mission, and Value of Sustainability
Alamat Perusahaan
C.2 29
Company’s Address
Skala Perusahaan
C.3 29-35
Scale Enterprises
Produk, Layanan, dan Kegiatan Usaha yang Dijalankan
C.4 36-37
Products, services and business activities
Keanggotaan Pada Asosiasi
C.5 37
Member of Association
Perubahan Organisasi Bersifat Signifikan
C.6 37
Change of Significant Organization
Penjelasan Direksi
Directors Statement
Penjelasan Direksi
D.1 16-23
Directors Statement
Tata Kelola Keberlanjutan
Sustainability Governance
Penanggungjawab Penerapan Keuangan Berkelanjutan
E.1 40
Management of Sustainable Finance Implementation
Pengembangan Kompetensi terkait Keuangan berkelanjutan
E.2 40-41
Competency Development related Sustainable Finance
Penilaian Risiko atas Penerapan Keuangan Berkelanjutan
E.3 42-43
Risk Assessment for Sustainable Finance Implementation
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No Indeks Nama Indeks Halaman
Index No. Index Name Page
Hubungan dengan Pemangku Kepentingan
E.4 45-46
Stakeholder Engagement
Permasalahan terhadap Penerapan Keuangan Berkelanjutan
E.5 47
Challenges of Sustainable Financial Implementation
Kinerja Keberlanjutan
Sustainability Performance
Kegiatan Membangun Budaya Keberlanjutan
F.1 52
Building a Culture of Sustainability
Kinerja Ekonomi
Economic Performance
Perbandingan Target dan Kinerja Produksi, Portofolio, Target Pembiayaan, atau Investasi, Pendapatan dan Laba Rugi
Comparison of performance targets and production, portfolios, financial targets, or investment, revenue and profit
F.2 53
and loss
Perbandingan Target dan Kinerja Portofolio, Target Pembiayaan, atau Investasi Pada Instrumen Keuangan atau
Proyek Yang Sejalan
Comparison of performance targets and production, portfolios, financial targets, or investment on Financial
F.3 53
Instruments or projects in line with Sustainable Finance Implementation.
Kinerja Lingkungan
Environmental Performance
Umum
General
Biaya Lingkungan Hidup
F.4 58
Environmental Costs
Aspek Material
Material Aspects
Penggunaan Material yang Ramah Lingkungan
F.5 58
The Use of Environmentally Friendly Materials
Aspek Energi
Energy Aspects
Jumlah dan Intensitas Energi yang Digunakan
F.6 59
The number and the intensity of energy use
Upaya dan Pencapaian Efisiensi Energi dan Penggunaan Energi Terbarukan
F.7 The efforts and achievements made energy efficiency including the use of renewable energy sources 60
Aspek Air
Water Aspects
Penggunaan Air
F.8 61
Water Consumption
Aspek Keanekaragaman Hayati
Biodiversity Aspects
Dampak Dari Wilayah Operasional yang Dekat atau Berada di Daerah Konservasi atau Memiliki Keanekaragaman
Hayati
F.9 61
The impact of operational areas near or in the area of conservation or biodiversity
Usaha Konservasi Keanekaragaman Hayati
F.10 62
Biodiversity conservation efforts
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Kinerja Keberlanjutan
Sustainability Performance
No Indeks Nama Indeks Halaman
Index No. Index Name Page
Aspek Emisi
Emission Aspects
Jumlah dan Intensitas Emisi yang Dihasilkan Berdasarkan Jenisnya
F.11 63-64
The number and intensity of emissions produced by type
Upaya dan Pencapaian Pengurangan Emisi yang Dilakukan
F.12 64
The efforts and achievement of emission reductions undertaken
Aspek Limbah dan Efluen
Aspect of Waste and Effluents
Jumlah Limbah dan Efluen yang Dihasilkan berdasarkan Jenis
F.13 65
The amount of waste and effluent generated by Type
Mekanisme Pengelolaan Limbah dan Efluen
F.14 65
Waste and Effluent Management Mechanism
Tumpahan yang Terjadi (Jika Ada)
F.15 65
Spill that Occurred (if any)
Aspek Pengaduan terkait Lingkungan Hidup
Aspect of Environmental Complaints
Jumlah dan Materi Pengaduan Lingkungan Hidup yang Diterima dan Diselesaikan
F.16 The number and Material environmental Complaints Received and Resolved 67
Kinerja Sosial
Social Performance
Komitmen LJK, Emiten, atau Perusahaan Publik untuk Memberikan Layanan atas Produk dan/atau Jasa yang Setara
Kepada Konsumen
F.17 67
The Company’s commitment to deliver products and/or services equivalent to the consumer.
Aspek Ketenagakerjaan
Employment Aspects
Kesetaraan Kesempatan Bekerja
F.18 69
Equality of employment Opportunities
Tenaga Kerja Anak dan Tenaga Kerja Paksa
F.19 70
Child Labor and Forced Labor
Upah Minimum Regional
F.20 70-72
The Minimum Wage
Lingkungan Bekerja yang Layak dan Aman
F.21 72-74
Environmental work decent and safe
Pelatihan dan Pengembangan Kemampuan Pegawai
F.22 77-78
Training and Competency Development for Employees
Aspek Masyarakat
Community Aspects
Dampak Operasi terhadap Masyarakat Sekitar
F.23 77-80
Operational Impacts to Local Communities
Pengaduan Masyarakat
F.24 80
Public complaints
Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL)
F.25 81-82
Environmental Social Responsibility Activities (TJSL)
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No Indeks Nama Indeks Halaman
Index No. Index Name Page
Tanggung Jawab Pengembangan Produk/Jasa Berkelanjutan
Responsibility on the development of Sustainable Finance products and/or services:
Inovasi dan Pengembangan Produk/Jasa Keuangan berkelanjutan
F.26 Innovation and development of Sustainable Finance Products and/or Services 84
Produk/Jasa yang Sudah Dievaluasi Keamanannya bagi Pelanggan
F.27 85
Customer Safety
Dampak Produk/Jasa
F.28 85
Impact of Products/Services
Jumlah Produk yang Ditarik Kembali
F.29 86
The number of products recalled
Survei Kepuasan Pelanggan terhadap Produk dan/atau Jasa Keuangan Berkelanjutan
F.30 87
Survey of customer satisfaction
Lain-lain
Others
Verifikasi Tertulis dari Pihak Independen, Jika Ada
G.1 N/A
Written verification from independent parties (if any)
Lembar Umpan Balik
G.2 88
Feedback Sheet
Tanggapan terhadap Umpan Balik Laporan Keberlanjutan Tahun Sebelumnya
N/A
G.3 Response to Previous Year’s Sustainability Report Feedback
Daftar Pengungkapan sesuai POJK 51/2017 | POJK 51/2017 Index
89
G.4 List of Disclosures in Accordance with POJK 51/2017 | POJK 51/2017 Index
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Kinerja Keberlanjutan
Sustainability Performance
INDEKS GRI
GRI Index
PT Mora Telematika Indonesia Tbk telah menyiapkan laporan dengan referensi GRI Standards
Pernyataan Penggunaan untuk periode 1 Januari 2023 - 31 Desember 2023.
Statement of Use PT Mora Telematika Indonesia Tbk has prepared this report with reference to the GRI Standards for the
period of January 1, 2023 – December 31, 2023
GRI 1: Landasan 2021
GRI 1: Foundation 2021
Standar GRI No Indeks Judul Halaman
GRI Standard Index Titles Page
PENGUNGKAPAN UMUM
GENERAL DISCLOSURES
GRI 2:
Organisasi dan Praktik Pelaporan
Pengungkapan Umum
The Organization and Its Reporting Practises
General Disclosures
Informasi mengenai organisasi
2-1 29
Organizational details
Entitas organisasi yang termasuk dalam laporan keberlanjutan
2-2 5
Subsidiaries included in the organization’s sustainability reporting
Periode pelaporan, frekuensi, dan titik kontak
2-3 5
Reporting period, frequency and contact point
Penyajian kembali informasi
2-4 5
Restatements of information
Assurance oleh pihak eksternal
2-5 5
External assurance
Aktivitas dan Pekerja
Activities and Wokers
Aktivitas, rantai nilai, dan hubungan bisnis lainnya
2-6 36, 55
Activities, value chain and other business relationships
Karyawan
2-7 30
Employees
Pekerja yang bukan merupakan karyawan
2-8 N/A
Workers who are not employees
Tata Kelola
Governance
Struktur dan komposisi tata kelola
2-9 40
Governance structure and composition
Nominasi dan seleksi badan tata kelola tertinggi Lihat Laporan Tahunan
2-10
Nomination and selection of the highest governance body Refer to Annual Report
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 93
Page 94
PT Mora Telematika Indonesia Tbk telah menyiapkan laporan dengan referensi GRI Standards
Pernyataan Penggunaan untuk periode 1 Januari 2023 - 31 Desember 2023.
Statement of Use PT Mora Telematika Indonesia Tbk has prepared this report with reference to the GRI Standards for the
period of January 1, 2023 – December 31, 2023
GRI 1: Landasan 2021
GRI 1: Foundation 2021
Standar GRI No Indeks Judul Halaman
GRI Standard Index Titles Page
Ketua badan tata kelola tertinggi
2-11 40
Chair of the highest governance body
Peran badan tata kelola tertinggi dalam mengawasi pengelolaan dampak
2-12 40
Role of the highest governance body in overseeing the management of impacts
Pendelegasian wewenang untuk tanggung jawab mengelola dampak
2-13 42
Delegation of responsibility for managing impacts
Peran badan tata kelola tertinggi dalam pelaporan keberlanjutan
2-14 40
Role of the highest governance body in sustainability reporting
Konflik kepentingan
2-15 46
Conflicts of interest
Mengomunikasikan hal-hal kritis
2-16 44
Communication of critical concerns
Pengetahuan kolektif badan tata kelola tertinggi
2-17 40-41
Collective knowledge of the highest governance body
Mengevaluasi kinerja badan tata kelola tertinggi
2-18
Evaluation of the performance of the highest governance body
Kebijakan remunerasi
2-19
Remuneration policies Lihat Laporan Tahunan
Proses untuk menentukan remunerasi Refer to Annual Report
2-20
Process to determine remuneration
Rasio kompensasi total tahunan
2-21
Annual total compensation ratio
Strategi, Kebijakan, dan Praktik
Strategy, Policies, and Practices
Pernyataan mengenai strategi pembangunan berkelanjutan
2-22 10
Statement on sustainable development strategy
Komitmen kebijakan
2-23 11
Policy commitments
Menanamkan komitmen kebijakan dalam organisasi
2-24 57,68
Embedding policy commitments
Proses remediasi dampak negatif
2-25 45
Processes to remediate negative impacts
Mekanisme untuk saran dan masalah etika
2-26 46
Mechanisms for seeking advice and raising concerns
Kepatuhan hukum dan peraturan
2-27 56, 57, 62, 69
Compliance with laws and regulations
Keanggotaan asosiasi
2-28 37
Membership associations
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Kinerja Keberlanjutan
Sustainability Performance
PT Mora Telematika Indonesia Tbk telah menyiapkan laporan dengan referensi GRI Standards
Pernyataan Penggunaan untuk periode 1 Januari 2023 - 31 Desember 2023.
Statement of Use PT Mora Telematika Indonesia Tbk has prepared this report with reference to the GRI Standards for the
period of January 1, 2023 – December 31, 2023
GRI 1: Landasan 2021
GRI 1: Foundation 2021
Standar GRI No Indeks Judul Halaman
GRI Standard Index Titles Page
Keterlibatan Pemangku Kepentingan
Stakeholder Engagement
Pendekatan untuk keterlibatan pemangku kepentingan
2-29 48
Approach to stakeholder engagement
Kesepakatan perundingan kolektif
2-30 N/A
Collective bargaining agreements
TOPIK MATERIAL
MATERIAL TOPIC
Proses Penentuan Topik
3-1 6
Process to determine material topics
Daftar Topik Material
3-2 6-7
List of Material Topics
KETERBUKAAN TOPIK SPESIFIK
DISCLOSURE OF SPECIFIC TOPICS
DAMPAK EKONOMI
ECONOMIC IMPACTS
201 Kinerja Ekonomi
Economics Performance
GRI 3:
Manajemen Topik Material
Topik Material 3-3 52
Managements of Material Topic
Material topic
GRI 201:
Distribusi Perolehan Ekonomi
Kinerja Ekonomi 201-1 54
Economic Earnings Distribution
Economic Performance
Implikasi finansial serta risiko dan peluang lain akibat dari perubahan iklim
201-2 N/A
Financial implications and other risks and opportunities due to climate change
Kewajiban program pensiun manfaat pasti dan program pensiun lainnya
201-3 70
Defined benefit plan obligations and other retirement plan
Bantuan finansial yang diterima dari pemerintah
201-4 70
Financial assistance received from government
202 Kehadiran Pasar
Market Presence
GRI 3:
Manajemen Topik Material
Topik Material 3-3 55
Managements of Material Topic
Material topic
Rasio Standar Upah Entry Level, berdasarkan Gender dibandingkan dengan
GRI 202:
Upah Minimum Lokal
Kehadiran Pasar Market 202-1 55
Ratios of Standard Entry Level Wage by Gender compared to Local Minimum
Presence
Wage
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 95
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PT Mora Telematika Indonesia Tbk telah menyiapkan laporan dengan referensi GRI Standards
Pernyataan Penggunaan untuk periode 1 Januari 2023 - 31 Desember 2023.
Statement of Use PT Mora Telematika Indonesia Tbk has prepared this report with reference to the GRI Standards for the
period of January 1, 2023 – December 31, 2023
GRI 1: Landasan 2021
GRI 1: Foundation 2021
Standar GRI No Indeks Judul Halaman
GRI Standard Index Titles Page
203 Dampak Ekonomi Tidak Langsung
Indirect Economic Impacts
GRI 3:
Manajemen Topik Material
Topik Material 3-3 55
Managements of Material Topic
Material topic
GRI 203: Investasi infrastruktur dan layanan dukungan
203-1 55
Dampak Ekonomi Infrastructure investment and support services
Tidak Langsung Dampak ekonomi signifikan tidak langsung
Indirect Economic Impacts 203-2 55
Indirect significant economic impact
204 Praktik Pengadaan
Procurement Practice
GRI 3:
Manajemen Topik Material
Topik Material 3-3 55
Managements of Material Topic
Material topic
Proporsi Pengeluaran untuk Pemasok Lokal
GRI 204: 204-1 56
Proportion of Spending on Local Suppliers
202 Kehadiran Pasar
Market Presence
GRI 3:
Manajemen Topik Material
Topik Material 3-3 70
Managements of Material Topic
Material topic
Rasio Standar Upah Entry Level, berdasarkan Gender dibandingkan dengan
GRI 202:
Upah Minimum Lokal
Kehadiran Pasar 202-1 70
Ratios of Standard Entry Level Wage by Gender compared to Local Minimum
Market Presence
Wage
205 Anti Korupsi
Anti-Corruption
GRI 3:
Manajemen Topik Material
Topik Material 3-3 45
Managements of Material Topic
Material topic
Operasi-operasi yang dinilai memiliki risiko terkait korupsi
205-1 45
Operations assessed for risks related to corruption
GRI 205: Komunikasi dan pelatihan anti korupsi
205-2 47
Anti Korupsi Anti-corruption communication and trainings
Anti-Corruption
Kasus korupsi dan penindakan kasus korupsi
205-3 47
Corruption cases and its prosecution
DAMPAK LINGKUNGAN
ENVIRONMENTAL IMPACTS
301 Material
Materials
GRI 3:
Manajemen Topik Material
Topik Material 3-3 58
Managements of Material Topic
Material topic
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Kinerja Keberlanjutan
Sustainability Performance
PT Mora Telematika Indonesia Tbk telah menyiapkan laporan dengan referensi GRI Standards
Pernyataan Penggunaan untuk periode 1 Januari 2023 - 31 Desember 2023.
Statement of Use PT Mora Telematika Indonesia Tbk has prepared this report with reference to the GRI Standards for the
period of January 1, 2023 – December 31, 2023
GRI 1: Landasan 2021
GRI 1: Foundation 2021
Standar GRI No Indeks Judul Halaman
GRI Standard Index Titles Page
Material yang digunakan berdasarkan berat dan volume
301-1 58
Materials used based on weight and volume
GRI 301:
Bahan baku hasil daur ulang yang digunakan
Material 301-2 N/A
Recycled input material used
Materials
Produk yang yang diklaim kembali dan material kemasannya
301-3 N/A
Reclaimed products and their packaging materials
302 Energi
Energy
GRI 3:
Manajemen Topik Material
Topik Material 3-3 59
Managements of Material Topic
Material topic
Konsumsi energi organisasi
302-1 59
Organizational energy consumption
Konsumsi energi di luar organisasi
302-2 59
Energy consumption outside of the organization
GRI 302:
Intensitas energi
Energi 302-3 59
Energy intensity
Energy
Pengurangan konsumsi energi
302-4 59
Energy consumption reduction
Pengurangan kebutuhan energi untuk produk dan layanan
302-5 60
Reductions in energy requirements of products and services
303 Air
Water
GRI 3:
Manajemen Topik Material
Topik Material 3-3 60
Managements of Material Topic
Material topic
Interaksi dengan Air sebagai Sumber Daya Bersama
303-1 60
Management of Water Discharge Related Impacts
Manajemen dampak yang berkaitan dengan pembuangan air
303-2 60
Management of water discharge-related impacts
GRI 303:
Pengambilan Air
Air 303-3 60
Water withdrawal
Water
Pembuangan air
303-4 60
Water discharge
Konsumsi Air
303-5 61
Water Consumption
304 Keanekaragaman Hayati
Biodiversity
GRI 3:
Manajemen Topik Material
Topik Material 3-3 63
Managements of Material Topic
Material topic
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 97
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PT Mora Telematika Indonesia Tbk telah menyiapkan laporan dengan referensi GRI Standards
Pernyataan Penggunaan untuk periode 1 Januari 2023 - 31 Desember 2023.
Statement of Use PT Mora Telematika Indonesia Tbk has prepared this report with reference to the GRI Standards for the
period of January 1, 2023 – December 31, 2023
GRI 1: Landasan 2021
GRI 1: Foundation 2021
Standar GRI No Indeks Judul Halaman
GRI Standard Index Titles Page
Lokasi operasi yang dimiliki, disewa, dikelola, atau berdekatan dengan, kawasan
lindung dan kawasan dengan nilai keanekaragaman hayati tinggi di luar kawasan
304-1 lindung 63
Operational sites owned, leased, managed in, or adjacent to, protected areas
and areas of high biodiversity value outside protected areas
GRI 304: Dampak signifikan dari kegiatan, produk, dan jasa pada keanekaragaman hayati
304-2 63
Keanekaragaman Hayati Significant impacts of activities, products and services on biodiversity
Biodiversity Habitat yang dilindungi atau direstorasi
304-3 63-64
Habitats protected or restored
Spesies Daftar Merah IUCN dan spesies daftar konservasi nasional dengan
habitat dalam wilayah yang terkena efek operasi
304-4 64
IUCN Red List species and national conservation list species with habitats in
areas affected by operations
305 Emisi
Emissions
GRI 3:
Manajemen Topik Material
Topik Material 3-3 63
Managements of Material Topic
Material topic
Emisi yang Dihasilkan Perusahaan (Scope 1)
305-1 63
Emissions produced by the Company (Scope 1)
Emisi dari energi tidak langsung (Scope 2)
305-2 64
Emissions from indirect energy (Scope 2)
GRI 305:
Emisi dari energi tidak langsung (Scope 3)
Emisi 305-3 N/A
Emissions from indirect energy (Scope 3)
Emissions
Intensitas Emisi GRK
305-4 64
GHG Emission Intensity
Reduksi emisi GRK
305-5 64
GHG emissions reduction
306 Limbah
Waste
GRI 3:
Manajemen Topik Material
Topik Material 3-3 65
Managements of Material Topic
Material topic
Jenis limbah yang dihasilkan Perusahaan
306-1 65
Types of waste generated by the Company
Pengelolaan Limbah
306 306-2 65
Waste management
Limbah
Waste Timbulan limbah
306-3 65
Waste generated
Limbah yang dialihkan dari pembuangan
306-4 65
Waste diverted from disposal
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Kinerja Keberlanjutan
Sustainability Performance
PT Mora Telematika Indonesia Tbk telah menyiapkan laporan dengan referensi GRI Standards
Pernyataan Penggunaan untuk periode 1 Januari 2023 - 31 Desember 2023.
Statement of Use PT Mora Telematika Indonesia Tbk has prepared this report with reference to the GRI Standards for the
period of January 1, 2023 – December 31, 2023
GRI 1: Landasan 2021
GRI 1: Foundation 2021
Standar GRI No Indeks Judul Halaman
GRI Standard Index Titles Page
Limbah yang dikirimkan ke pembuangan akhir
306-5 65
Waste directed to disposal
DAMPAK SOSIAL
SOCIAL IMPACTS
401 Kepegawaian
Employment
GRI 3:
Topik Material 3-3 Manajemen Topik Material 69
Material topic Managements of Material Topic
Perekrutan karyawan baru dan pergantian karyawan
401-1 69
New Employee Recruitment and Turn Over
Tunjangan yang diberikan kepada karyawan purnawaktu yang tidak diberikan
GRI 401:
kepada karyawan sementara atau paruh waktu
Kepegawaian 401-2 70
Benefits provided to full-time employees that are not provided to temporary
Employment
or parttime employees
Cuti Melahirkan
401-3 70
Maternal Leave
403 Kesehatan & Keselamatan Kerja
Occupational Health & Safety
GRI 3:
Manajemen Topik Material
Topik Material 3-3 72
Managements of Material Topic
Material topic
Sistem manajemen K3
403-1 73-74
OHS management system
Identifikasi kecelakaan kerja, penilaian risiko dan prosedur investigasi atas
sebuah insiden
403-2 74
Work accident identification, risk assessment and incident investigation
procedures
Layanan Kesehatan Kerja
403-3 74
Occupational Health Services
GRI 403:
Partisipasi, konsultasi, dan komunikasi pekerja tentang keselamatan dan
Kesehatan dan
kesehatan kerja
Keselamatan Kerja 403-4 74
Worker participation, consultation and communication on occupational health
Occupational Health
and safety
and Safety
Pelatihan bagi pekerja mengenai keselamatan dan kesehatan kerja
403-5 74
Worker training on occupational health and safety
Pemberian layanan kesehatan karyawan
403-6 74
Promotion of worker health
Pencegahan dan mitigasi dampak dari keselamatan dan kesehatan kerja yang
secara langsung terkait hubungan bisnis
403-7 74
Prevention and mitigation of impacts on occupational safety and health that
are directly related to business relations.
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 99
Page 100
PT Mora Telematika Indonesia Tbk telah menyiapkan laporan dengan referensi GRI Standards
Pernyataan Penggunaan untuk periode 1 Januari 2023 - 31 Desember 2023.
Statement of Use PT Mora Telematika Indonesia Tbk has prepared this report with reference to the GRI Standards for the
period of January 1, 2023 – December 31, 2023
GRI 1: Landasan 2021
GRI 1: Foundation 2021
Standar GRI No Indeks Judul Halaman
GRI Standard Index Titles Page
Karyawan yang diberikan perlindungan oleh sistem manajemen kesehatan dan
403-8 keselamatan kerja 73
Workers covered by an occupational health and safety management system
Kecelakaan Kerja
403-9 77
Work-related injuries
Penyakit akibat kerja
403-10 77
Work-relate ill health
404 Pelatihan dan Pendidikan
Trainings and Education
GRI 3:
Topik Material 3-3 Manajemen Topik Material 77
Material topic Managements of Material Topic
GRI 404:
Rerata jam pelatihan karyawan, menurut gender dan jenjang jabatan
Pelatihan dan Pendidikan 404-1 78
Average employees training hours, based on gender and position level
Training and Education
GRI 3:
Program peningkatan kompetensi karyawan, dan program prajabatan
Topik Material 404-2 78
Employee competence program, and pre-position program
Material topic
405 Keberagaman dan Kesamaan Kesempatan
Diversity and Equal Opportunities
GRI 3:
Manajemen Topik Material
Topik Material 3-3 67
Managements of Material Topic
Material topic
Keanekaragaman badan tata kelola dan karyawan
GRI 405 405-1 30-31
Diversity of governance bodies and employees
Keberagaman
Diversity Rasio gaji pokok dan remunerasi perempuan dibandingkan laki-laki
405-2 69
Ratio of basic salary and remuneration of women to men
407 Kebebasan Berserikat dan Perundingan Bersama
The Right of Freedom of Association and Collective Bargaining
GRI 3:
Manajemen Topik Material
Topik Material 3-3 55
Managements of Material Topic
Material topic
407:
Kebebasan Berserikat dan Operasi dan pemasok di mana hak atas kebebasan berserikat dan perundingan
Perundingan Bersama bersama mungkin berisiko
407-1 55
The Right of Freedom of Operations and suppliers in which the right to freedom of association and
Association and Collective collective bargaining may be at risks
Bargaining
408 Pekerja Anak
Child Labour
GRI 3:
Manajemen Topik Material
Topik Material 3-3 70
Managements of Material Topic
Material topic
100 PT Mora Telematika Indonesia Tbk | Laporan Keberlanjutan 2023
Page 101
Kinerja Keberlanjutan
Sustainability Performance
PT Mora Telematika Indonesia Tbk telah menyiapkan laporan dengan referensi GRI Standards
Pernyataan Penggunaan untuk periode 1 Januari 2023 - 31 Desember 2023.
Statement of Use PT Mora Telematika Indonesia Tbk has prepared this report with reference to the GRI Standards for the
period of January 1, 2023 – December 31, 2023
GRI 1: Landasan 2021
GRI 1: Foundation 2021
Standar GRI No Indeks Judul Halaman
GRI Standard Index Titles Page
408:
Pekerja Anak
Pekerja Anak 408-1 70
Child Labour
Child Labour
409 Pekerja Paksa
Forced of Compulsory Labour
GRI 3:
Manajemen Topik Material
Topik Material 3-3 70
Managements of Material Topic
Material topic
GRI 409:
Pekerja Paksa Pekerja Paksa
409-1 70
Forced of Compulsory Forced of Compulsory Labour
Labour
413 Masyarakat Lokal
Local Communities
GRI 3:
Manajemen Topik Material
Topik Material 3-3 81
Managements of Material Topic
Material topic
Operasi dengan keterlibatan masyarakat lokal, penilaian dampak, dan Program
GRI 413:
Pengembangan Komunitas
Masyarakat Lokal 413-1 81-83
Operational involving local communities, impacts evaluation, and Community
Local Communities
Development Program
Operasi yang secara aktual dan yang berpotensi memiliki dampak negatif
GRI 413:
signifikan terhadap masyarakat lokal
Masyarakat Lokal 413-2 79
Operations with significant actual and potential negative impacts on local
Local Communities
communities
416 Kesehatan dan Keselamatan Pelanggan
Customer Health Safety
GRI 3:
Manajemen Topik Material
Topik Material 3-3 83
Managements of Material Topic
Material topic
416:
Kesehatan dan Penilaian dampak kesehatan dan keselamatan dari Produk dan layanan
416-1 83
Keselamatan Pelanggan Assessment of the health and safety impacts of Product and service categories
Customer Health Safety
417 Pemasaran dan Pelabelan
Marketing and Labeling
GRI 3:
Topik Material 3-3 Manajemen Topik Material 85
Material topic Managements of Material Topic
GRI 417
Persyaratan untuk Pelabelan dan Informasi produk dan jasa
Pemasaran dan Pelabelan 417-1 85
Requirements for product and service information and labeling
Marketing and Labeling
Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 101
Page 102
PT Mora Telematika Indonesia Tbk telah menyiapkan laporan dengan referensi GRI Standards
Pernyataan Penggunaan untuk periode 1 Januari 2023 - 31 Desember 2023.
Statement of Use PT Mora Telematika Indonesia Tbk has prepared this report with reference to the GRI Standards for the
period of January 1, 2023 – December 31, 2023
GRI 1: Landasan 2021
GRI 1: Foundation 2021
Standar GRI No Indeks Judul Halaman
GRI Standard Index Titles Page
409 Pekerja Paksa Insiden ketidakpatuhan terkait pelabelan dan informasi produk dan jasa
Forced of Compulsory 417-2 Incidents of non-compliance concerning product and service information and 85
Labour labeling
GRI 3:
Insiden ketidakpatuhan terkait komunikasi pemasaran
Topik Material 417-3 85
Incidents of non-compliance concerning marketing communications
Material topic
GRI 3:
Manajemen Topik Material
Topik Material 3-3 85
Managements of Material Topic
Material topic
GRI 417
Persyaratan untuk Pelabelan dan Informasi produk dan jasa
Pemasaran dan Pelabelan 417-1 85
Requirements for product and service information and labeling
Marketing and Labeling
102 PT Mora Telematika Indonesia Tbk | Laporan Keberlanjutan 2023
Page 103
Kinerja Keberlanjutan
Sustainability Performance
HALAMAN INI SENGAJA DIKOSONGKAN
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Sustainability Report 2023 | PT Mora Telematika Indonesia Tbk 103
Page 104
2023 Laporan Keberlanjutan
Sustainability Report
PT Mora Telematika Indonesia Tbk
Gedung Grha 9 Lantai 6
Jalan Penataran No. 9, Kelurahan Pegangsaan, Kecamatan Menteng
Kota Administrasi Jakarta Pusat, Jakarta, 10320, Indonesia.
Tel. : (+62 21) 3199 8600
Fax. : (+62 21) 314 2882
Email : corsec@moratelindo.co.id
Names mentioned 49 people and organisations named in the text · linked when the evidence is strong
unresolved
org
Financial Services Authority
p.4 ×3
unresolved
org
PT Oxygen Multimedia Indonesia
p.5 ×4
unresolved
org
PT Palapa Ring Barat
p.5 ×5
unresolved
org
PT Palapa
p.5
unresolved
org
PT Oxygen Infrastruktur Indonesia
p.5 ×2
unresolved
org
PT Indo
p.5
unresolved
org
PT Palapa Timur Telematika
p.5 ×9
unresolved
org
PT Oxygen Pratama Teleglobal. Data
p.5
unresolved
org
PT Indo Pratama Teleglobal. Data
p.5
unresolved
org
Departemen Health
p.21 ×2
unresolved
person
Vice
· President Director
p.24 ×2
unresolved
org
PT Indo Pratama Teleglobal
p.29 ×2
unresolved
org
PT Oxygen Infrastruktur Indonesia SKALA PERUSAHAAN
p.29
unresolved
org
Indonesia Stock Exchange
p.32 ×4
unresolved
org
PT Candrakarya Multikreasi
p.32 ×3
unresolved
org
PT Media Edutama Indonesia
p.41 ×2
unresolved
org
Kementerian Komunikasi
p.43 ×2
unresolved
org
Ministry of Communication
p.43
unresolved
org
Bank Indonesia
p.44 ×2
unresolved
org
Bank Indonesia’s
p.44
unresolved
org
Departemen Sumber Daya Manusia
p.46
unresolved
—
Training is held every
p.48
unresolved
—
month Discussions on
p.48
unresolved
—
regulations are held annually
p.48
unresolved
org
Ministry of Industry’s
p.56
unresolved
org
Kementerian Perindustrian
p.56
unresolved
org
Departemen General
p.57
unresolved
org
PT Palapa Ring
p.67
unresolved
org
PT Palapa Timur Barat
p.67
unresolved
org
PT Palapa Timur Telematika. Selain
p.67
unresolved
org
Penyelenggara
p.70
unresolved
org
Kementerian Ketenagakerjaan Republik
p.73
unresolved
org
Kementerian Ketenagakerjaan
p.74
unresolved
org
Ministry of Manpower
p.74
unresolved
org
Departemen Head
p.78 ×2
unresolved
org
Yayasan Pendidikan
p.83 ×2
unresolved
org
Departemen IT Moratelindo
p.83
unresolved
org
Ministry of Communication and Informatics
p.85
unresolved
org
PT Mora Telematika Sustainability
p.88
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