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20240308_JAST_Laporan Informasi dan Fakta Material_31595035_lamp1.pdf
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PT Jasnita Telekomindo, Tbk Mendampingi BPJS Kesehatan
Hadir dalam Acara 17th ISSA International Conference on Information and Communication
Technology in Social Security di Bali
Bali, 6 Maret 2024 - PT Jasnita Telekomindo, Tbk berpartisipasi dalam acara 17th ISSA
International Conference on Information and Communication Technology in Social Security,
yang diselenggarakan di Bali pada tanggal 6-8 Maret 2024, yang dihadiri oleh 400 partisipan,
126 institusi, 77 Negara. Hadir mendampingi BPJS Kesehatan dalam layanan WhatsApp
Business Pandawa BPJS Kesehatan, PT Jasnita Telekomindo, Tbk sebagai penyedia layanan,
diwakili oleh Ibu Sri Akhadah sebagai Director Commercial (Smart Cities & ICT).
Konferensi ini berfokus untuk menunjukkan bagaimana transformasi digital berbasis data
telah memungkinkan lembaga jaminan sosial berinovasi dalam layanan digital dan mencapai
tujuan kelembagaan mereka. Konferensi ini juga akan menyoroti bagaimana penggunaan
data yang aman membantu membangun ketahanan dan mengantisipasi bagaimana
paradigma TIK yang baru dan terus berkembang akan terus mendorong transformasi digital.
Maka dari itu, acara ini menjadi kesempatan bagi PT Jasnita Telekomindo, Tbk untuk
memperkenalkan evolusi dari layanan call center menjadi contact center, yang kini telah
menjadi fokus utama Jasnita. Sebagai perusahaan yang terus berkembang, Jasnita
memahami betapa pentingnya memberikan layanan komunikasi yang terintegrasi dan
efektif kepada pelanggan.
Layanan Contact Center Jasnita menyediakan berbagai saluran komunikasi dalam satu
channel, seperti WhatsApp Business Platform, VoIP, Sosial Media seperti Facebook,
Instagram, Twitter, dan Telegram, juga video Meeting JasMeet. Jasnita yakin bahwa dengan
layanan ini, dapat membantu perusahaan dan lembaga seperti BPJS Kesehatan dalam
meningkatkan produktivitas dan kualitas layanan kepada masyarakat.
Selain itu, PT Jasnita Telekomindo, Tbk juga memiliki kehormatan untuk berkolaborasi
dengan BPJS Kesehatan dalam mengembangkan inovasi terbaru dalam layanan administrasi
non tatap muka melalui aplikasi Pandawa. Salah satu inovasi yang kami perkenalkan adalah
teknologi pengenalan wajah yang memungkinkan identifikasi antara data swafoto dengan
foto pada KTP yang dipegang peserta BPJS Kesehatan saat swafoto. Selain itu, Jasnita juga
memperkenalkan inovasi pembacaan data nomor KTP dan Kartu Keluarga menggunakan
Teknologi Optical Character Recognition (OCR) yaitu teknologi yang mengekstrak teks dari
gambar. Teknologi ini memindai gambar GIF, JPG, PNG, dan TIFF, yang dapat mempercepat
proses input data hingga 8 kali lipat.
Sebagai informasi tambahan, PT Jasnita Telekomindo, Tbk saat ini merupakan penyedia
layanan Pandawa tahun 2023, dan telah ditetapkan sebagai pemenang tender New
Pandawa tahun 2024 hingga 2026 dalam pengadaan layanan Omnichannel. Layanan yang
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kami tawarkan dalam aplikasi New Pandawa meliputi informasi, perubahan administrasi data kepesertaan, dan pengaduan, dan fitur-fitur Omnichannel Jasnita yang dimiliki terbukti mampu mendukung Pandawa dalam meberikan pelayanan prima. Jasnita berkomitmen untuk terus menghadirkan inovasi terbaik dalam layanan teknologi komunikasi, serta memberikan dukungan penuh kepada perusahaan dan lembaga dalam meningkatkan efisiensi dan kualitas layanan kepada masyarakat. Bila Anda membutuhkan layanan Contact Center, jangan ragu untuk menghubungi PT Jasnita Telekomindo, Tbk. PT Jasnita Telekomindo Tbk. Direksi
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PT Jasnita Telekomindo, Tbk Accompanying BPJS Kesehatan
Present at the 17th ISSA International Conference on Information and Communication
Technology in Social Security in Bali
Bali, 6 March 2024 - PT Jasnita Telekomindo, Tbk participated in the 17th ISSA International
Conference on Information and Communication Technology in Social Security, which was
held in Bali on 6-8 March 2024, which was attended by 400 participants, 126 institutions, 77
countries . Present to accompany BPJS Kesehatan in the WhatsApp Business Pandawa BPJS
Health service, PT Jasnita Telekomindo, Tbk as the service provider, represented by Mrs. Sri
Akhadah as Commercial Director (Smart Cities & ICT).
The conference focuses on demonstrating how data-driven digital transformation has
enabled social security institutions to innovate in digital services and achieve their
institutional goals. The conference will also highlight how secure use of data helps build
resilience and anticipate how new and evolving ICT paradigms will continue to drive digital
transformation.
Therefore, this event is an opportunity for PT Jasnita Telekomindo, Tbk to introduce the
evolution from call center services to contact centers, which has now become Jasnita's main
focus. As a company that continues to grow, Jasnita understands how important it is to
provide integrated and effective communication services to customers. Jasnita Contact
Center services provide various communication channels in one channel, such as WhatsApp
Business Platform, VoIP, Social Media such as Facebook, Instagram, Twitter and Telegram,
as well as JasMeet video meetings. Jasnita believes that with this service, it can help
companies and institutions such as BPJS Health in increasing productivity and quality of
service to the community.
Apart from that, PT Jasnita Telekomindo, Tbk also has the honor to collaborate with BPJS
Kesehatan in developing the latest innovations in non-face-to-face administration services
through the Pandawa application. One of the innovations that we introduced is facial
recognition technology which allows identification of selfie data with the photo on the KTP
held by BPJS Health participants when taking a selfie. Apart from that, Jasnita also
introduced innovation in reading KTP and Family Card number data using Optical Character
Recognition (OCR) Technology, a technology that extracts text from images. This technology
accelerates GIF, JPG, PNG and TIFF images, which can speed up the data input process up to
8 times.
As additional information, PT Jasnita Telekomindo, Tbk is currently the 2023 Pandawa
service provider, and has been designated as the winner of the 2024 to 2026 New Pandawa
tender in the procurement of Omnichannel services. The services we offer in the New
Pandawa application include information, changes in membership data administration, and
complaints, and Jasnita's Omnichannel features are proven to be able to support Pandawa
in providing excellent service.
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Jasnita is committed to continuing to provide the best innovation in communication technology services, as well as providing full support to companies and institutions in improving efficiency and quality of service to the community. If you need Contact Center services, don't hesitate to contact PT Jasnita Telekomindo, Tbk. PT Jasnita Telekomindo Tbk. Directors
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