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2023 sustainability report
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
FAITHFULLY
EMPOWERING
to Support Sustainability
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
BTPN Syariah's unwavering commitment to faithfully empowering in a sustainable way
reflects the Bank's earnest desire to make a positive impact across economic, environmental,
and social realms in a cohesive and enduring manner.
From an economic perspective, the Bank is steadfast in advancing a Sharia-compliant
digital ecosystem, bolstered by four key pillars: facilitating access to finance, knowledge,
goods, and markets. Leveraging digital technology, the Bank endeavors to serve inclusive
communities more effectively, offering tailored digital literacy programs that cater to their
specific needs, capacities, and cultural contexts, thereby ensuring immediate and tangible
benefits. Despite the challenges faced in 2023, the Bank's sustained financial performance
lays a solid groundwork for the forthcoming year.
In the social sphere, the Bank is dedicated to empowering 100% of its economically
disadvantaged female clientele through comprehensive financing solutions coupled with
intensive support services, enabling them to pursue their aspirations for a more meaningful
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Sustainability Performance Highlights
FAITHFULLY
EMPOWERING
to Support Sustainability PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
life. This initiative is spearheaded by #bankirpemberdaya, with 95% of its members being
women, of which 50% are trained high school graduates receiving equal opportunities for
advancement.
Meanwhile, in terms of environmental stewardship, the Bank has embraced a range of
eco-friendly technologies to contribute to the global endeavor of reducing greenhouse gas
emissions, with a view towards achieving the Net Zero Emission. Furthermore, the Bank's
commitment to providing access to financing for the ultra-micro segment underscores its
pledge to refrain from funding projects that are extractive or environmentally detrimental.
With good governance, our business model, which gathers customer funds to be fully utilized
for empowering inclusive communities, Insya Allah, will manifest as steadfastness for the bank,
providing a positive impact on millions of Indonesian people. Together with other stakeholders,
we will always be faithfully empowering and supporting sustainability.
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faithfully empowering
>14 k #bankirpemberdaya
for sustainability from
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
a social aspect
95%
Our dedicated efforts to faithfully empowering
inclusive communities have yielded
sustainable impacts on our customers and the
#bankirpemberdaya initiative. Through the resilient women
Bestee program, infused with the essence of serving customers
empowerment, we actively engage thousands of wholeheartedly
passionate students, directly involving them in
assisting ultra-micro business actors.
Having a social impact in support of Sustainable
Development Goals (SDGs) 50%
professionally trained
high school graduate
*Data from research results from the Demographic Institute of the University of
Indonesia (LDUI) 2022-2023
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Sustainability Performance Highlights
SOCIAL
customer appreciation program
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
A volunteers program for university students to assist BTPN free umrah in 1 flight
Syariah customers and with measurable impact. This program
320 customers
provides an opportunity for students to be directly involved in
providing added value to ultra-micro segment customers.
1,821 facilitators bersemi program
700 k customers
257 universities daya assistance module
49 k customers >5 mio customers
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faithfully empowering
for sustainability from total assets:
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
an economic aspect
Our steadfast commitment to faithfully
Rp
21.4 t
empowering inclusive communities in the ultra-
micro segment is sustained by providing access net profit:
to financing and fostering opportunities for
growth, thereby enabling individuals to lead more
meaningful lives and realize their dreams.
Rp
1.1 t
Having a social impact in support of Sustainable
Development Goals (SDGs)
*data from LDUI research 2022-2023
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Sustainability Performance Highlights
ECONOMIC
financing for inclusive communities inclusive communities
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Rp
11.4 t >257 k communities
active customers area:
4.2 mio 2,600 sub-districts
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faithfully empowering the percentage of decent housing for BTPN Syariah
for sustainability from
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
customers are higher*
an environmental
perspective 0.6%
The spirit of faithfully empowering
for sustainability by maintaining the compared to national average
environment, keeping careful attention to
the impacts of climate change, as well as
supporting sustainable development. BTPN Syariah customers have better access to
drinking water*
Having a social impact in support of Sustainable
Development Goals (SDGs) 1.7%
compared to non-customers
*data from LDUI research 2022-2023
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Sustainability Performance Highlights
ENVIRONMENT
CO2 Emissions from paper usage: BTPN Syariah’s estimated carbon stock reached
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
1,286 (kg CO2-eq) 2,690 t/ha
CO2 Emissions in 2023 generated from fuel usage Generated from multi-year project reforestation
for work travels: in Kalimantan
170,591 (kg CO2-eq)
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faithfully empowering rating:
for sustainability from
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
a governance aspect
Faithfully empowering sustainability necessitates
AAA (idn)
endorsing the implementation of good corporate with stable prospect affirmed
governance as the foundation for honorable by PT Fitch Rating Indonesia in 2023
company management, in alignment with
applicable laws and business ethics.
capacity building:
> 10 k
Having the social impact in support of
Sustainable Development Goals (SDGs):
employees
have taken part in Sustainable Finance training
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Sustainability Performance Highlights
GOVERNANCE
Nusantara CSR Awards 2023
awards:
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
• Category/SDGs #3 Healthy and prosperous life
for the inclusive family healthy life and welfare
Sustainability Index program
• Category/SDGs #5 Gender equality for the
Program to Achieve Gender Equality Through
• Sustainable Responsible Investment
(SRI - KEHATI) Women's Empowerment in Remote Areas of the
• ESG Quality 45 IDX KEHATI Country
• ESQ Sector Leaders IDK KEHATI
Bank Indonesia (BI) Award 2023 - BI
• Best Supporting Bank for Inclusive Financing
• Best BI FMI System (BI-RTGS and BI-SSSS)
The 14th Indonesian Institute for participant
Corporate Directorship (IICD)
Corporate Governance
Conference and Award Sustainability Report Competition oleh
LACP Vision Award 2023
• Gold Award
• Top 50 Issuers with the Biggest Market
• Top 80 Reports Asia-Pacific Region
Capitalization (Big Cap)
• Top 20 Indonesian Report
• Best Financial Sector • Technical Achievement Award
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Sust a inabilit
HIGHLIGHTS
y Performance
Economic [OJK B.1]
Rp
11.4 t 99.6% Rp
12.1 t
financing financing for sustainable business third party funds
activities
Rp
5.3 t Rp
1.1 t Rp
21.4 t
revenue net profit total assets
51.6% 2.9% 13.2%
CAR (capital adequacy ratio) NPF (non-performing financing) ROE (return on equity)
Environment [OJK B.2]
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
169.95 kWh/m2 6.3 ton
electrical energy intensity waste has been sorted
(Adequately efficient
category)
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Sustainability Performance Highlights
Social [OJK B.3]
75% 22% > 10 k
business manager levels and of the Board of Commissioners inspiring and successful
above are women and Board of Directors are customers have been assisted
women
> 5 mio 30 k 49 k
customers have taken part in Mitra Tepat took part in empowerment customers received
Health, Environment, Social, and programs entrepereneurship assistance
Entrepreneurship Training Programs programs
> 10 k 1,500 > 400%
employees received capacity of underprivileged receiving care more sub-districts assisted in the
building on sustainable finance programs from BTPN Syariah in Bestee program nationally
2023
> 350% > 9k
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
more customers who downloaded followers on Kita Bestee’s instagram
Bestee application
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Table of
CONTENTS
company profile 50
products and services 54
operational areas 56
business scale 56
supply chain and working partners 57
significant changes in the company 57
external initiatives and association
58
membership
sustainability performance highlights
economic performance 12
environmental performance 12
social performance 13
management report
president commissioner report 19
president director report 23
chairman of sharia supervisory board report 29
statement letter of the board of faithfully empowering others
commissioners and the board of directors social aspect commitment 63
concerning the responsibility for 2023 32
sustainability report of PT Bank BTPN Syariah Daya Program 63
Tbk the Bestee program 69
the Bestee Platform 71
sustainability strategy framework Kampus Merdeka Fair (KMF) 77
sustainable finance purpose and strategy 36 community testimony 79
loyalty for a sustainable ecosystem 37
sustainable finance program initiative in 2023 38 faithfully empowering the nation
global and domestic conditions overview 87
the performance of BTPN Syariah 88
social and environmental-focused
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
90
financing portfolio
distribution of economic value generated 92
BTPN Syariah at a glance
a brief history of BTPN Syariah 43
vision, mission, and corporate values 46
milestones 48
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Sustainability Performance Highlights
faithfully empowering inclusive communities waste 126
product and service commitment and policies 97 assistance and monitoring forest
128
restoration activities
Taking the right step to empower people 99
green building 128
digitizing services for inclusive communities 100
customer protection and customer
101
complaint handling
a feature on inspirational customer 103
measurement results 104
implementing good governance for sustainable
empowerment
commitment to the basic principles and
133
governance guidelines at BTPN Syariah
as a sharia commercial bank 134
faithfully empowering for endeavors as a public company 134
building a culture of sustainability: banking synergy 136
108
empowering #bankirpemberdaya code of conduct and integrity 137
managing industrial relations at BTPN Syariah 108 hierarchy of bank provisions 138
establishing a decent and safe work
109
environment
about this sustainability report
employee competency development 113
boundary and reporting period 178
employee performance evaluation and
115
rewards reporting standards and assurance 178
accomplishments in 2023 and plans for 2024 118 report determination and materiality topics 178
contact 181
POJK Index No.51/POJK.03/2017 182
GRI standard index 184
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
feedback form 190
faithfully empowering for the environment
commitment to the impacts of climate change 124
energy 124
water and environmentally-friendly material 125
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report 16
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Sustainability Performance Highlights
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Management
REPORT
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Kemal Azis Stamboel
President/Independent Commissioner
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Management Report
PRESIDENT COMMISSIONER
Report
BTPN Syariah demonstrates a strong commitment to consistently
accompany the growing and developing inclusive community. Together
with other stakeholders, the Bank continues to be faithfully empowering to
support sustainability, bringing positive impact to millions of Indonesians.
Bismillahirrahmanirrahim
Assalamualaikum Warahmatullahi Wabarakatuh
Respected Stakeholders,
The COVID-19 pandemic, geopolitical tensions Since its inception, the Bank has chosen to serve
affecting energy availability and food security, the inclusive community in tier-3 and tier-4 cities
and the tangible impact of climate change have as well as rural areas. This conscious choice
prompted the world to seek balance. Aspirations continues with high commitment and sincerity.
for sustainability have strengthened. Humanity The Bank is committed to providing opportunities
is reconsidering its relationship with nature, for the inclusive community to access financing
reexamining human interactions, aiming for and knowledge through intensive Assistance for
a harmonious balance, making the earth a ultra-micro businesswomen. Additionally, the Bank
comfortable place for all. All United Nations provides opportunities for young women of high
member countries have pledged to collectively school graduates to become #bankirpemberdaya
achieve the 17 Sustainable Development Goals in the field as Community Officers (CO). Through
(SDGs) outlined in the 2030 Sustainable these segment choices and preferences, the
Development Agenda. This global partnership Bank is committed to contributing to the nation
underscores the importance of countries working within the corridor of Sharia values, promoting
together to end poverty, improve health and prosperity for all. Through products, services, and
education, reduce inequality, spur economic all activities of #bankirpemberdaya, the bank,
growth while addressing climate change, and along with other stakeholders, strives to achieve
preserving oceans and forests. the 17 SDGs, especially goals related to poverty
alleviation, hunger eradication, promoting healthy
The aspiration for sustainable development brings and prosperous lives, quality education, gender
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
various opportunities. Many new sustainability- equality, and partnership to achieve common
focused businesses are emerging worldwide. The goals.
potential of renewable resources is being taken
more seriously. Social mission business models, We understand that a business model with a
such as the one run by BTPN Syariah, are now social mission, such as the one implemented by
easier to find, despite the extraordinary challenge the bank, requires support for healthy financial
of serving the ultra-micro segment. performance and collaboration from various
parties. The sustainability of this business
model is indeed vulnerable to various uncertain
economic conditions, including those that occurred
throughout 2023.
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When the national pandemic status was provide Assistance by bank officers or Community
officially lifted by the government on June 21, Officers (CO). These gatherings aim to instill
2023, economic recovery did not progress evenly four key behaviors among inclusive customers:
as expected. The Board of Commissioners paid Courage, Discipline, Hard Work, and Mutual
special attention to the slow economic recovery, Assistance (BDKS), enabling them to adapt to
especially in the ultra-micro segment, coupled challenges and enhance their well-being. Financial
with various uncertainties in the financial literacy is also promoted through the Mitra Tepat
sector. Therefore, all inputs from the Board of (Right Partners), acting as an extension of the
Commissioners throughout 2023 were focused bank in financial transactions. Supported by the
on the spirit of loyalty to empower sustainability, Warung Tepat application, these partners offer
ensuring that the Bank continues to accompany banking services, allowing customers to perform
the inclusive community, providing the best transactions such as deposits, withdrawals,
services, and committing to maintaining account openings, and bill payments, including
a healthy financial performance, while e-commerce services for daily necessities.
continuously striving to have a broader positive
impact on the inclusive community in Indonesia. The Bank invests in developing the capacity and
The Board of Commissioners consistently resilience of COs, starting from their residence
emphasizes to all #bankirpemberdaya the and learning place in boarding houses. High
importance of continuing to serve inclusive school graduate women working directly as COs
customers and collaborating with stakeholders in the field have the opportunity to grow into
to expedite the realization of positive intentions. outstanding individuals as #bankirpemberdaya
contributing to empowering the inclusive
achievements of the Board of Directors community in remote areas of Indonesia. The Bank
2023 strengthens the capacity of COs as the spears
In 2023, the Bank demonstrated its ability to of the Bank in the field, through various training,
maintain a sustainable business model amid Assistance, and awards, demonstrating its
economic, social, environmental, and governance commitment to employee loyalty.
challenges, reflecting the success of BTPN
Syariah's sustainability strategy. The incorporation We appreciate the Bank taking even greater steps
of sustainability values into the bank's vision, in empowerment through Bestee Tepat to reach
mission, and core values has provided a robust the younger generation and involving them to
foundation for all #bankirpemberdaya to integrate assist inclusive customers. This direct involvement
sustainability aspects into products, services, and contributes to the enrichment of experience,
daily operations. knowledge, spirit, and even fresh ideas that will
accelerate the achievement of 17 SDGs that the
The Board of Commissioners evaluates that world aims to accomplish.
the Board of Directors and the Management
effectively implemented various sustainable As a commissioner of BTPN Syariah, we
financial programs aligned with the Sustainable highly appreciate the achievements of the
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Financial Action Plan (2020-2024) indicators for Board of Directors, the Management, and all
the year 2023. This implementation has positively #bankirpemberdaya for maintaining loyalty to
impacted both the financial performance and the segment choices and preferences for inclusive
well-being of inclusive customers, as well as social, communities and women through extraordinary
environmental aspects, and good governance. dedication in 2023. The Bank's resilience and the
commitment of stakeholders also have positive
The Bank's initiatives to revive regular central impacts on social and environmental aspects.
meetings, serving as the primary forum for
empowerment and building solidarity among
customers, are commendable. Bi-weekly meetings
not only facilitate access to financing but also
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Management Report
Noteworthy accomplishments include an increase in the number of children of
customers attending school compared to the previous year. Additionally, there has
been an increase in decent housing and improved sanitation for customers, and
their nutritional needs are relatively well met. The Bank's outreach program for the
underprivileged in the community directly impacts 1,500 beneficiaries.
In terms of employment, the Bank's strategy has effectively maintained a commitment
to gender equality, with a dominance of female workers at 95%, and 75% of business
manager (BM) level positions and above occupied by women. The bank continues to
provide facilities and approaches relevant to the needs of Generation Z to maximize
their potential.
We also acknowledge the Board od DIrectors efforts to enhance environmental
performance through the internalization of energy-saving and environmentally friendly
practices at its main office, branches, and boarding houses. Resulting in a 8% increase
in the number of houses switching from wood-burning to stoves.
For all these achievements, we express our deepest appreciation to the Board of
Directors for successfully meeting the targets in the 2023 Sustainable Financial Action
Plan (RAKB) and building trust among all stakeholders of BTPN Syariah.
We extend our gratitude to all stakeholders who remain loyal in supporting
the initiatives of BTPN Syariah. May this spirit of cooperation and outstanding
performance continue in upcoming years.
We believe that the honorable intention to focus on empowering the inclusive
community will consistently bring blessings and proceed under the protection of Allah
Almighty.
Once again, we say Thank You.
Wabillahitaufik Walhidayah Wassalammu’alaikum Warahmatullahi Wabarakatuh.
Kemal Azis Stamboel
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
President/Independent Commissioner
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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President Director
Hadi Wibowo
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Management Report
PRESIDENT DIRECTOR
Report
BTPN Syariah's unwavering commitment to faithfully empowering
inclusive communities exemplifies our active contribution to
operating a sustainable business aligned with the pillars of ESG
(Environmental, Social, and Governance).
Bismillahirrahmanirrahim
Assalamualaikum Warahmatullahi Wabarakatuh
Valued Stakeholders,
In BTPN Syariah's pursuit of implementing performance, ensuring that the impact is tangibly
sustainability values, the principle of "Do Good felt by all stakeholders. Consequently, the Bank's
Do Well" serves as the guiding light for every sustainability strategy is focused on bolstering
business endeavor. We firmly believe that financial access to sustainable ecosystems and fostering
success should be intertwined with meaningful social empowerment, thus steering us towards the
social and environmental contributions. BTPN attainment of the Sustainable Development Goals
Syariah's business model, centered around (SDGs).
assisting inclusion communities, aims to enhance
their quality of life and bolster the competitiveness faithfully empowering to support
of our inclusion customers, ultimately striving sustainability [OJK D.1.a, OJK D.1.c]
for a more meaningful existence. Consequently, Since its inception, BTPN Syariah has been
sustainability values aligned with the Sustainable steadfastly committed to conducting business
Development Goals (SDGs) have been seamlessly in accordance with sustainability principles. The
integrated into the fabric of BTPN Syariah's sincerity and resilience of all #bankirpemberdaya
business model. in serving and accompanying inclusive communities
go beyond mere business and social missions; it is a
heartfelt calling to effect meaningful life changes
The Bank's steadfast commitment to assisting
for all members of the inclusive communities we
inclusive communities for over a decade has serve. Therefore, even in challenging conditions,
propelled sustainable growth, even amid the Bank remains unwavering in its dedication
challenging circumstances. Despite the global to sustainability, as evidenced by its sustained
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
economic uncertainty of 2023, exacerbated by the economic, social, environmental, and governance
Covid-19 pandemic, economic recovery in tier-3 performance. The internalization of a culture of
and tier-4 cities as well as rural areas of Indonesia sustainability is ingrained in the daily business
has been sluggish, directly affecting our productive activities of all #bankirpemberdaya. Initiatives
and programs related to sustainability values are
underprivileged customers. However, these
designed to translate good intentions into tangible
challenges have only fortified the determination
positive changes within Indonesian society,
and dedication of #bankirpemberdaya in while also solidifying our position as a bank that
serving our inclusive customers. Driven by noble prioritizes long-term loyalty and support for our
intentions, the Bank consistently harmonizes customers. [OJK C.1]
economic, environmental, social, and governance
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Our Bank's empowerment program, known as and increasing financial literacy nationwide,
Daya, has been implemented in a measurable and are detailed in the Sustainable Financial
sustainable manner. Through assistance and the Action Plan (RAKB) document. Regular
Daya program, customers gain access to knowledge monitoring of target achievements and impact
and resources aimed at enhancing their capacity. measurements is overseen by the Sustainability
This empowerment enables customers to establish, Task Force, involving the Board of Directors.
develop, and explore new opportunities for their This proactive approach enables the Bank to
businesses, while also strengthening their families assess the impact of sustainable business
in areas such as welfare, education, health, and activities, identify areas for improvement, and
beyond. Every customer is entitled to this assistance continuously strive for positive change.
throughout the entire financing cycle, ultimately
contributing to the Bank's sustainable performance. sustainability performance [OJK D.1.b]
Our dedicated Community Officers (CO) serve and According to data from the BPS-Indonesia
accompany inclusion customers wholeheartedly, Statistics Statistics Agency, Indonesia's economic
ensuring that their needs are met and their goals are inequality reached its worst level in the past
supported every step of the way. five years as of March 2023. This aligns with the
findings from the Central Bureau of Statistics
managing challenges in 2023 (BPS) regarding the recovery of the middle to
Technological advancements play a crucial role in upper economic groups, which have progressed
the Bank's efforts to enhance productivity and more rapidly towards pre-pandemic conditions
efficiency for better customer service. However, compared to the ultra-micro group. These
the Bank recognizes that direct interaction conditions, directly impacting Bank customers,
between people remains a pivotal aspect of its consequently affect the Bank's sustainability
strategy to uphold sustainability performance, performance. However, despite these challenges,
particularly in the face of the challenges presented the Bank remains steadfast in its commitment to
in 2023. empowering inclusive customers and sustaining its
performance as a healthy financial institution.
Regular meetings conducted by Community
Officers (COs) every two weeks at the center allow The Bank's dedication to the productive
the Bank to understand the needs of financing underprivileged segment enhances the
customers, enabling us to respond with tailored resilience of financing customers, strengthen
products and services. This approach aligns with confidence in funding customers, and motivates
sustainable financial principles, supporting the enthusiastic efforts from #bankirpemberdaya.
achievement of SDGs. The Bank acknowledges Overall, the Bank has successfully maintained
that sustainable finance is not solely about sustainable performance across economic, social,
regulatory compliance but revolves around environmental, and governance dimensions despite
creating lasting impact for both present and challenging circumstances.
future generations.
economic aspect performance
In embracing sustainable finance principles, In the economic aspect, as of December 2023,
the Bank adopts a responsible investment the Bank successfully channeled financing
approach, formulates sustainable business to the productive pre-financial inclusion
strategies, and carefully manages social segment, predominantly women, totaling IDR
and environmental risks. Transparent and 11.4 trillion. Additionally, the Bank achieved
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
responsible corporate governance is integral a net profit after tax of IDR 1.1 trillion. The
to navigating business challenges effectively. Bank's performance metrics exceeded industry
Recognizing the importance of inclusivity, the averages, including a Return on Assets (RoA)
Bank develops products and services that of 6.3%, Return on Equity (ROE) of 13.2%, and
are not only easily accessible and secure but a capital adequacy ratio (CAR) of 51.6%. The
also provide additional product knowledge Bank maintained performance through several
and assistance to users. Collaboration with quality improvement strategies targeted
various stakeholders is a cornerstone principle financing and assistance to revive superior
in achieving sustainability goals and managing character of Courage, Discipline, Hard Work,
impacts. A series of initiatives, encompassing and Mutual Assistance (BDKS).
wider financial access, integration of social
and environmental risks in business decisions,
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Management Report
Through diligent distribution of assistance There are various incentive programs, mentoring,
financing, prudent risk management, assistance and rewards for financing customers throughout
and effective communication with customers, 2023. The Bersemi (Blessing of Brotherhood)
the Bank has maintained a Non-Performing incentive program for 700 thousand customers
Financing (NPF) ratio of 2.94%, well below the and My Customer My Spirit (NSKu) has reached
regulatory threshold of 5% set by the OJK. 447,350 customers. The Grow Together with My
Moreover, the Bank's focus on maintaining Customer (TBNKu) program has successfully
financing quality has led to stable returns assisted 2,658 customers. Even this year, the
aligned with humanitarian benefits. The Bank provides an appreciation program for
increased level of customer trust is evidenced 320 selected customers to perform Umrah
by the rise in Third Party Funds (DPK) to IDR worship. The selected customers are inspirational
12.1 trillion, up from IDR 12 trillion in the previous customers who have successfully practiced BDKS
year. Additionally, the Bank's total assets grew behavior: Courage to Try, Discipline, Hard Work,
to IDR 21.4 trillion, marking a 1.3% year-on-year Mutual Assistance. All incentive or appreciation
increase. programs given are a manifestation of the Bank's
commitment to continue to empower the inclusive
These achievements not only demonstrate community and committed to being able to
the Bank's sustained performance but also provide the best and sustainable service.
underscore its commitment to creating
economic value that positively impacts To monitor the development of welfare
stakeholders and society as a whole. improvement and the performance of the inclusive
community business, the Bank always applies a
social aspect performance strict socio-economic impact evaluation approach.
From a social aspect, the Bank's belief in do Based on the Poverty Probability Index (PPI)
good do well (perform well while having a real survey, inclusive customers who have spent 5
social impact) continues to show positive effects years together with the Bank have a real positive
for the lives of the inclusive community. Their impact, reflected in education, housing quality, and
financial literacy has increased, accompanied economic improvement.
by wider access to banking services for the pre-
prosperous and sufficiently prosperous groups. During 2023 the number of families who have
Various programs to improve the quality of life and decent housing has increased to 94.6% and
economy of millions of active financing customers customers who have decent toilets have increased
during 2023, directly contribute to the country's to 85.3%. The number of children going to school
efforts to reduce social disparity. also continues to increase to 92.5%. Of course,
BTPN Syariah is not the only factor causing an
One of the rapidly growing empowerment increase in customer welfare.
programs is the Bestee program. Through this
digital application-based program, The Bank However, at least, the assistance provided by the
invites anyone to get involved in empowering Bank is the key to the operation of the Bank's
the inclusive community easily. As of December financing business model to directly contribute to
31, 2023, the Bank has collaborated with improving the lives of the inclusive community. The
Kemendikbudristek, mentor institutions and 257 relationship between the Bank and the productive
universities in Indonesia. The number of universities pre-prosperous women has manifested into a
has significantly increased from 42 universities strong relationship between humans, not just
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
in the previous year, as well as the number of between financial service institutions and their
students and lecturers involved as facilitators. customers.
The number of facilitators increased from 108
people to 1,821 people in 2023, assisting 49,000 The "humanizing" human relationship is also
customers in 827 regions in 24 provinces. Regular reflected in the Bank's internal organization.
training programs for financing customers, Mitra We understand, quality industrial relations
Tepat training programs, and community training and the implementation of good Occupational
programs achieved over 100% of the RAKB target. Health and Safety (K3) are part of the Bank's
responsibility to protect employees from work
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risks, and to maintain harmonious relationships reforestation project planting 2,009 Kahoi and
between the Bank, employees, and stakeholders. Lumua plants in East Kalimantan, BTPN Syariah
We also respect human rights, implement anti- has estimated a carbon stock of 2,690 t/ha.
discrimination, do not employ underage children,
and ensure the implementation of gender In terms of financing customers, programs
equality. To date, the Bank has more than 14,000 aimed at enhancing the quality of life have
#empowering bankers spread across 26 provinces, also contributed to reducing household carbon
with 95% of them being women, and 50% of emissions. The decrease in the use of firewood for
them are high school graduates. In addition to cooking as the economy improves is evident, with
implementing standard training, 97.7% of our the number of families transitioning from firewood
employees have also received training related to expected to increase by 8% by 2023.
Sustainable Finance. The harmonious relationship
between the Bank, employees, and stakeholders These efforts underscore our commitment to
will ultimately enable us to empower the inclusive environmental stewardship, reducing the impacts
community for sustainability. of global warming and climate change, and
ensuring a sustainable future for our planet.
These achievements prove that BTPN Syariah is
not soleli growing as a financial institution with governance aspect performance
maintained performance, but also as an entity BTPN Syariah strengthens corporate governance
that has a significant social impact. as an integral part of our commitment to
sustainability. We have implemented good and
environmental aspect performance transparent governance practices, including
Environmental aspects also remain a priority enhancing accountability, integrity, and decision-
for the Bank. We contribute to environmental making effectiveness. This is reflected in the
preservation through a range of eco-friendly enforcement of strict internal policies, improved
initiatives, such as digitalization to reduce paper risk monitoring, and increased stakeholder
usage, providing water without plastic cups, engagement.
employing green buildings, and utilizing smart
lights that automatically turn off in unoccupied In carrying out our operational activities, BTPN
rooms. The program to instill an environmentally Syariah is certainly not immune to risks associated
friendly culture and operations at BTPN Syariah with sustainable finance implementation. We
has achieved 90% of its target. understand that our focus on providing financing
to inclusive communities entails high risks. To
Additionally, we have expanded data collection mitigate these risks, we employ unique methods
on water, electricity, fuel, paper, and waste through the community system we have built with
management usage across our operational areas our financing customers. One of these mitigation
compared to the previous year. This data collection patterns involves regularly conducting Routine
aims to enhance resource use efficiency, and Center Meetings (PRS) with guidance from our
overall, we have observed a decrease in resource Community Officers (COs) for customers. To date,
intensity in line with our targets. the bank has served 257 thousand communities in
2,600 locations across 26 provinces in Indonesia
In 2023, BTPN Syariah recorded an electrical with very good risk mitigation. These efforts have
energy intensity of 169.95 kWh/m2 per year, earned BTPN Syariah affirmation from PT Fitch
meeting the 'fairly efficient' category according Ratings Indonesia with a AAA (Idn) Outlook Stable
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
to the IKE standard value based on SNI-6197- rating.
2011 concerning Energy Consumption Intensity
of Indonesian Buildings in the office building These measures affirm that BTPN Syariah
sector. Furthermore, CO2 emissions resulting operates with the highest ethical standards and
from fuel consumption and business travel in compliance, supporting the achievement of our
2023 are estimated to be 170,591 (kg CO2-eq). strategic goals and long-term sustainability.
CO2 emissions from paper usage amounted to
1,286 kg CO2-eq. Moreover, through a multi-year
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Management Report
our commitment to faithfully We are deeply grateful to our shareholders,
empowering inclusive communities government, regulators, Board of Commissioners,
For 2024, our commitment to empowering Sharia Supervisory Board, and all stakeholders
productive underprivileged customers in an for their support and collaborative efforts in
inclusive society remains unwavering. We advancing sustainability and serving the inclusive
will also persist in building a sustainable society.
ecosystem by enhancing access (to finance,
knowledge, supply, and markets) through various Lastly, we express our gratitude to Allah SWT for
tailored conveniences to meet their needs and His blessings and guidance. With His grace, we will
characteristics. continue to move forward, steadfast in our mission
to empower productive underprivileged customers
We firmly believe that only through collaboration, and positively impact the lives of millions of
innovation, and ongoing dedication from all Indonesians. May our intentions and efforts bring
parties, including stakeholders, can we, InshAllah, meaning to the lives of many.
realize our vision for the future.
Thank you.
appreciation
On behalf of the Board of Directors, I extend my Wabillahitaufik Walhidayah Wassalammu’alaikum
heartfelt gratitude to all who have contributed Warahmatullahi Wabarakatuh.
to our journey in 2023. To our valued customers,
thank you for your unwavering trust and loyalty.
Your confidence in us fuels our drive to innovate,
provide top-notch service, and remain steadfast in
our commitment to the inclusive segment. To our
dedicated #bankirpemberdaya team, I commend
your unwavering commitment, resilience, and
loyalty in overcoming challenges and making real Hadi Wibowo
contributions to our sustainability efforts. President Director
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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H. Ikhwan Abidin, MA
Chairman of Sharia Supervisory Board
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Management Report
CHAIRMAN OF SHARIA
Supervisory Board Report
The core belief of BTPN Syariah is to faithfully empowering and
promoting sustainability through the teachings of sharia, spreading
Allah SWT's mercy and blessings to all.
Bismillahirrahmanirrahim
Assalamu'alaikum Warahmatullahi Wabarakatuh,
Praise be to Allah SWT, Lord of all the worlds. May based on sharia principles, between funding
prayers and greetings continue to be poured out on customers, financing customers (those seeking
the Prophet Muhammad SAW, his family, his friends funds), and the Bank itself, all working together
and his loyal followers. to generate profits. One way in which equality is
promoted is through empowering underprivileged
Praise be to Allah, we have successfully faced the individuals with the resources and skills needed
challenges of 2023. Though progress in the ultra- to manage their businesses effectively, while also
micro market remains slow, our business model instilling important values such as courage, discipline,
continues to prioritize the needs of underprivileged hard work, and mutual assistance (known as BDKS).
individuals by providing opportunities for growth Through this approach, the Bank is fulfilling its
through financing and support. This aligns with role of connecting those previously excluded from
Islamic values that promote compassion and traditional banking services with necessary funding
inclusivity. Our ultra-micro financing initiatives to grow and develop their businesses.
reflect our commitment to promoting a green
economy and addressing economic, social, and To empower underprivileged customers, the Bank
environmental concerns. To continue making a has enlisted 1,821 facilitators from students and
positive impact on millions of Indonesians, we strive lecturers through our Bestee program. This initiative
for strong economic, social, and environmental allows us to actively contribute to creating a more
performance while maintaining sustainable inclusive society, in addition to the efforts made
governance in accordance with sharia law. by #bankirpemberdaya or Community Officers
(COs) in the field. Recognizing the challenges
In Islam, it is mandated that wealth should be faced by COs in reaching remote areas, the Bank
distributed amongst people to promote overall provides comfortable guesthouses and motorbikes
prosperity and well-being, rather than being held with petrol money for easier mobility. Advanced
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
in the hands of a select few. The business model of technology is also given to COs so they can
the Bank provides opportunities for individuals to effectively assist and serve inclusion customers. The
contribute towards creating a more inclusive society. Bank's commitment to human rights in employment
By using the Bank's funding products, customers is evident in the equal and harmonious working
have the chance to support underprivileged relationships within BTPN Syariah offices. We
individuals who are striving to achieve their dreams believe that serving an inclusive society requires
of success. This is achieved through partnerships, individuals who are dedicated to making a difference
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for those in need. By providing necessary work Overall, the Sharia Supervisory Board The Sharia
facilities and fostering healthy industrial relations, Supervisory Board of 2023 praises BTPN Syariah
the Bank supports all #bankirpemberdaya to work for its unwavering commitment to empowerment
with gratitude, as Islam teaches that work is a form and successful integration of sustainability
of worship. This productivity ultimately drives the practices. They commend the diverse range of
Bank to consistently achieve healthy and sustainable sustainability initiatives undertaken by BTPN
economic performance, benefiting all stakeholders Syariah, highlighting the exceptional collaboration
involved. between the Board of Commissioners, The Board of
Directors, and management. This synergy extends to
Employees benefit from the direct distribution of #bankirpemberdaya, fostering strong relationships
economic value through their salaries and other with customers and all stakeholders involved.
allowances, while the state receives taxes and
shareholders receive dividends. Customers also InsyaAllah, all #bankirpemberdaya will be enabled
reap rewards through competitive profit sharing and empowered in 2024 to consistently improve
and various incentives, such as a sponsored Umrah economic, social and environmental performance in
pilgrimage for 320 selected customers in 2023. The sustainable governance. May Allah SWT continue
Bank's social responsibility (CSR) activities also to bless our efforts and strengthen BTPN Syariah's
benefit the wider community. In the long term, steps to remain steadfast in all its activities, loyally
a more equal spread of economic value will help empower for sustainability, and provide benefit to
decrease disparities and bring advantages to all the people.
individuals.
Wabillahitaufik Walhidayah Wassalammu’alaikum
We are thankful that the Bank operates its business Wassalamu'alaikum Warahmatullahi Wabarakatuh.
endeavors with a dedication to preserving the earth
as a creation of Allah SWT. Although the Bank's
business model does not directly exploit natural
resources, it still recognizes its responsibility as
global citizens to collaborate in reducing greenhouse
gas emissions. This initiative is working towards
preventing the escalating effects of climate change
and protecting the well-being of future generations. H. Ikhwan Abidin, MA
We applaud the Bank for instilling a culture of Chairman of Sharia Supervisory Board
sustainability among its employees through
regulations, infrastructure, training, and appeals.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Management Report
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Statement Letter of the Board of Commissions and the Board of Directions
CONCERING THE RESPONSIBILITY FOR 2023 SUSTAINABILITY REPORT
OF PT BANK BTPN SYARIAH Tbk
We, the undersigned, declare that all information contained in the 2023 Sustainability Report of
PT Bank BTPN Syariah Tbk has been presented in its entirety, and that we assume full responsibility for the
accuracy of the contents of the Sustainability Report of PT Bank BTPN Syariah Tbk. [GRI 2-14]
This statement is made in truth.
Jakarta, February 2024
board of commissioners
Kemal Azis Stamboel
president/independent commissioner
Mulya Effendi Siregar Dewie Pelitawati Ongki Wanadjati Dana
independent commissioner independent commissioner commissioner
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Management Report
Jakarta, February 2024
board of directors
Hadi Wibowo
president director
Arief Ismail Fachmy Achmad
compliance director director
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Dwiyono B. Winantio Dewi Nuzulianti
director director
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report 34
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Sustainability Performance Highlights
03
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Sustainability Strategy
FRAMEWORK [OJK A1][GRI FS1, FS2]
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BTPN Syariah faithfully empowers inclusive communities in
alignment with sustainable development goals to cultivate
a more meaningful life
BTPN Syariah is dedicated to fostering Sustainable financial products and/or services that apply
Development through the establishment of a Sustainable Finance principles so that they are
sustainable sharia ecosystem and ongoing support able to contribute positively to financial system
for an inclusive society. This commitment is realized stability ;
through the implementation of sustainable • Reducing social disparities, reducing and
financial concepts and strategies aligned with preventing environmental damage, maintaining
BTPN Syariah's vision and mission. biodiversity, and encouraging efficient use of
energy and natural resources; And
sustainable finance purpose and strategy • Develop financial products and/or services that
[GRI 2-22]
apply Sustainable Finance principles.
Aligned with sustainability objectives, BTPN
Syariah recognizes that its actions today will Meanwhile, the objectives of implementing
impact future generations. By embracing sustainable finance at BTPN Syariah which are
sustainability, humanity can harmonize its in line with the business sector are formulated as
interactions both amongst themselves and with follows:
nature. 1. Portfolio
Providing inclusive, compact, simple but safe
In pursuit of sustainability ideals, nations financial products and service packages to
worldwide, including Indonesia, are embracing the support poverty alleviation.
concept of Sustainable Development through the 2. Accessibility
implementation of the 17 Sustainable Development Providing financial services products that are
Goals (SDGs). Achieving sustainable development easily accessible, available at any time, and
and conducting business activities necessitates supported by the application of the latest
financial support not only from governments but information technology.
also from financial service institutions. 3. Business process
Providing financial services that integrate social
Banking policies, including those of BTPN Syariah, risk and governance in products, services and
geared towards sustainability, will expedite the in business decision making as well as carrying
realization of sustainable development. This out banking operations that are increasingly
support is reinforced by various government environmentally friendly.
regulations that advocate for ESG, such as 4. Financial Literacy
Financial Services Authority Regulation no. 51/ Organizing financial literacy learning methods
POJK.03.2017 concerning the Implementation that are specific, easy to understand, and
of Sustainable Finance for Financial Services effective as a form of support for creating
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Institutions, Issuers, and Public Companies. equitable financial inclusion throughout
Indonesia.
The objectives of implementing sustainable finance 5. Learning and Growth
are as follows: Develop the Bank's capacity and capability,
• Provide funding sources needed to achieve both internally and through partnerships,
sustainable development goals and climate to implement and improve the quality of
change related funding in adequate amounts; sustainable finance in accordance with
• Increasing the resilience and competitiveness customer needs, business development
of Financial Services Institutions (OJK), Issuers directions, and sustainability goals in particular
and Public Companies through better social and in the social sector.
environmental risk management by developing
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Sustainability Strategy Frame Work
loyalty for a sustainable ecosystem 6. Governance Principles
Throughout 2023, BTPN Syariah remained Enforcement of governance through
dedicated to adhering to the eight principles of management and business operations which
sustainable finance while steadfastly pursuing includes, among other things, transparency,
its vision and mission of supporting an inclusive accountability, responsibility, independence,
society. By prioritizing social humanity, the bank professionalism, equality and fairness.
aimed to expedite the realization of the Indonesian 7. Principles of Priority-Leading Sector
people's positive intentions and facilitate the Development
building of more meaningful lives through The Bank must consider the priority leading
impactful management across the ESG pillars for sectors that have been determined by the
a sustainable ecosystem. government.
8. Principles of Coordination and Collaboration
BTPN Syariah's commitment to loyal In order to align strategies and policies,
empowerment persisted through the business opportunities and product innovation
implementation of sustainable finance practices with national interests, the Bank actively
in 2023, rooted in the following eight principles of participates in forums, activities and
Sustainable Finance: cooperation related to Sustainable Finance,
1. Principle of Responsible Investment both at the local, regional and national levels.
Responsible investment is an investment
approach that considers economic, social, The BTPN Syariah strategy is meticulously crafted
environmental and governance factors in to manage impacts and foster loyalty among BTPN
investment decisions. In this way, the Bank can Syariah and its stakeholders. The bank continuously
manage risks better and generate sustainable endeavors to enhance:
long-term profits. 1. Faithfully empowering the NATION
2. Principle of Sustainable Business Strategy and Contributing to sustainable economic
Practices performance and supporting government
The Bank must determine and implement initiatives.
sustainable business strategies and practices 2. Faithfully empowering PEOPLE
in every decision they make. Business strategies Upholding humanity by supporting societal needs.
and practices in question include vision, 3. Faithfully empowering INCLUSIVE
mission, organizational structure, strategic COMMUNITIES
plans, standard operational procedures, work Providing capital assistance, digitalization
programs and determining risk factors in tailored to specific needs, and aid for productive
collecting and distributing funds. and moderately prosperous customers
3. Principle of Social and Environmental Risk 4. Faithfully empowering For ENDEAVORS
Management Promoting good employment practices and
The Bank must have prudential principles in fostering a safe and comfortable working
measuring social and environmental risks from environment.
acquisition and disbursement of funds. 5. Faithfully empowering for the ENVIRONMENT
4. Principle of Governance Supporting nature and environmental
Implementing governance through business sustainability efforts.
management and operations that encompass, 6. Implementing good GOVERNANCE for
among others, transparency, accountability, sustainable empowerment
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
responsibility, independency, professionalism, Upholding sustainable corporate governance
and fairness. practices.
5. Principle of Informative Communication
The Bank must have the principle of prudence in In line with its commitment to sustainability goals
measuring social and environmental risks from and strategies, BTPN Syariah has established
fund collection and distribution activities. These various long-term (5 years) and short-term (1 year)
activities include identification, measurement, program initiatives. Regular reporting of results
mitigation, surveillance, and monitoring. to regulators and the public ensures transparency
and accountability in achieving these objectives.
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sustainable finance program initiative in • Mitra Tepat empowerment training program.
2023 • Group Empowerment Program, providing
BTPN Syariah's Sustainable Finance Action group-based empowerment sessions during
Plan (RAKB) aligns with the bank's overarching regular meetings or tailored to specific
strategy, characterized by the ethos of "We are customer groups' needs.
different, we are #bankirpemberdaya," which • Enhancing BTPN Syariah's internal Capacity
permeates every facet of its operations. Building regarding Environment, Social, and
Sustainable Governance (LST).
The RAKB comprises various short-term and • Analysis and adjustment of organizational
long-term program initiatives rooted in Sharia policies, procedures, and risk management
principles, aimed at fostering the loyal spirit integrated with ESG principles.
of empowering inclusive communities and • Implementation of environmentally friendly
addressing challenges stemming from social and culture and operations.
environmental issues. The 2023 sustainable finance • Preparation of Sustainability Report 2023.
program initiatives encompass:
All RAKB 2023 program initiatives were
• Productive financing for productive pre- successfully realized, meeting 100% of the set
prosperous communities, particularly women. targets, with detailed targets and achievements
• Exploration of alternative financing for other outlined in various chapters of the Sustainability
productive pre-financial inclusion communities, Report.
including Mitra Tepat and third-party
collaborators. These initiatives are aligned with business
• The Individual Assistance Empowerment activities aimed at advancing the Sustainable
Program, providing intensive one-on- Development Goals (TPB), with 12 out of the 17
one entrepreneurial assistance through TPB identified and implemented throughout 2023
Inspirational Customer Assistance and the as part of BTPN Syariah's daily operations.
Bestee Program. [GRI 2-22]
SDGs Description BTPN Syariah Achievements
No Poverty
• 100% financing for pre and moderately productive productive communities
• 4.2 million active customers with intensive assistance from
End poverty in all its forms
#bankirpemberdaya
everywhere
• The results of external measurements stated that within 3 years, BTPN
Syariah customers experienced a reduction in extreme poverty by 11.1%.
Zero Hunger
• The results of external measurements show that consumption of adequate
and nutritious food among BTPN Syariah customers is better than non-
End hunger, achieve food
customers.
security and improved
• 95.17% of customers consumed meat in the last 7 days, 2% higher than non-
nutrition and promote
customers.
sustainable agriculture
• 88.19% of customers consumed bananas in the last 7 days, 3% higher than
non-customers.
Good Health and Well-being
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
End hunger, achieve food
• 99% of employees have been vaccinated
security and improved
• The percentage of customer spending on cooking fuel is higher (3.7%)
nutrition and promote
compared to non-customers (1.9%).
sustainable agriculture
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Sustainability Strategy Frame Work
SDGs Description BTPN Syariah Achievements
Quality Education
• Consistently providing education and assistance through the Daya Program
aimed at providing access to knowledge to customers and the community
Ensure inclusive and
• Providing access to knowledge to customers through the Bestee digital
equitable quality
platform, which is divided into a university Assistance program and a Bestee
education and promote
Army Assistance program, so that the quality of empowerment and customer
lifelong learning
engagement increases.
opportunities for all
• The percentage of customers who experience an increase in technological
literacy is 35% higher than non-customers
Gender Equality
• 95% of #bankirpemberdaya and 100% of financing customers are women
Achieve gender equality
• The results of external measurements state that there is an increase in the
and empower all women
autonomy score of BTPN Syariah female customers in 2023 (2.6 out of 3)
and girls
compared to 2020 (2.35 out of 3)
Clean Water and Sanitation
Ensure availability and
sustainable management External measurement results state that BTPN Syariah customers have access
of water and sanitation to adequate drinking water which is 1.7% higher than the national figure.
for all
Decent Work and Economic Growth
Supporting sustainable
and inclusive economic
• Providing work opportunities for high school graduates (50% of the total
growth, opening up the
#bankirpemberdaya)
widest possible productive
• External measurement results show that customers have experienced an
employment opportunities
increase in income within 3 years of being a BTPN Syariah customer
and creating decent work
for all
Industry, Innovation, and Infrastructure
Promote sustained,
inclusive, and sustainable
Encourage appropriate banking technology, including improving Bestee Platform
economic growth, full and
technology to loyally serve inclusive communities
productive employment
and decent work for all
Reduce Inequalities
• Faithfully serving inclusive communities in 257 communities in 26 provinces in
Reduce inequalities within
Indonesia.
and among countries
• Has 30 thousand Right Partners spread across all corners of Indonesia
Sustainable Cities and Communities
Make cities and human
External measurement results state that 61.21% of BTPN Syariah customers
settlements inclusive, safe,
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
have livable houses, slightly higher than the national average (60.66%).
resilient and sustainable
Management of Climate Change
Act quickly to combat
climate change and its Operational process automation and green building
impacts
Partnerships for the Goals
• Partnership with Dagangan through BTPN Syariah Ventura to support access
Strengthen the means
to supply for communities in small towns and rural areas
of implementation
• Collaborating with 1,821 facilitator, 49 thousand customers, the Merdeka
and revitalize the
Campus/Kemendikbud-Ristek, 7 community institutions, and 257
global partnership for
universities in the Bestee program with a loyal spirit of empowering inclusive
sustainable development
communities.
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Sustainability Performance Highlights
04
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
BTPN Syariah
AT GLANCE
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report 42
Page 43
BTPN Syariah at a glance
A Brief Hist
BTPN SYARIAH
o ry of
BTPN Syariah, with unwavering dedication, actively contributes to
realizing the Sustainable Development Goals (SDGs), particularly
by prioritizing initiatives that empower diverse and marginalized
communities, specifically women.
Initially BTPN Syariah was established under the name PT Bank Purba Danarta, based
on Deed of Establishment Number 10 dated March 7, 1991, then amended by Deed of
Amendment to Articles of Association Number 39 dated May 25, 1992, and Deed of
Amendment Number 25 dated July 11, 1992. All three were made in the presence of Haji
Abu Jusuf, S.H., notary in Jakarta and has received approval from the Minister of Justice
of the Republic of Indonesia, as has undergone several changes and is henceforth referred
to as the Minister of Law and Human Rights of the Republic of Indonesia (Menkumham)
in Decree Number C2.5839. HT.01.01-TH.92 dated July 21, 1992, which was registered in
the general register at the Semarang District Court Registrar's Office on July 30, 1992
under Number 206A/1992/II, and has been published in the State Gazette of the Republic
of Indonesia Number 81 dated October 9, 1992, additional Number 5020 with a business
license to carry out business activities as a commercial bank obtained based on Decree of
the Minister of Finance Number 1060/KMK.017/1992 dated October 14, 1992.
Furthermore, in 2009 PT Bank Purba Danarta again changed its name to PT Bank
Sahabat Purba Danarta (BPSD), then in 2013 it changed its name again to PT Bank
Tabungan Pensiunan Nasional Syariah. The name change is based on the Deed of
Amendment to the Articles of Association Number 25 dated August 27, 2013 which was
made before Hadijah, S.H., M.Kn., notary in Jakarta and has received approval from the
Minister of Law and Human Rights in Decree Number AHU-50529.AH.01.02. 2013 dated 1
October 2013 and has been announced in the State Gazette of the Republic of Indonesia
Number 94 of 2013, additionally the State Gazette of the Republic of Indonesia Number
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
124084 dated November 22, 2013.
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BTPN Syariah also changed its domicile from Semarang to South Jakarta, as based on the
Deed of Shareholder Decision Statement Number 15 dated October 31, 2013 which was made
before Indah Indriani, S.H., M.Kn., notary in Jakarta and was registered with the Ministry Law
and Human Rights of the Republic of Indonesia in accordance with the decision and Approval
of Amendments to the Company's Articles of Association Number AHU-60408.AH.01.02. 2013
dated November 21, 2013 and receipt of Notification of Amendments to the Company's Articles
of Association Number AHU. AH.01.10-47895 dated November 12, 2013.
On January 20, 2014, the Extraordinary General Meeting of Shareholders of PT Bank Tabungan
Pensiunan Nasional Tbk (now called PT BANK BTPN Tbk abbreviated as BTPN) approved the
separation of the Sharia Business Unit (hereinafter referred to as UUS BTPN), which was stated
in the Deed of Separation of the BTPN Sharia Business Unit By way of Transfer of Rights and
Obligations to the Company Number 8 dated July 4, 2014, made in the presence of, Hadijah,
S.H., M.Kn., notary in Central Jakarta. In accordance with Bank Indonesia Regulations, BTPN
then chose to separate UUS BTPN by transferring all rights and obligations of UUS BTPN to the
existing sharia business entity.
After the spin off of UUS BTPN was decided at the BTPN Extraordinary General Meeting of
Shareholders on January 20, 2014 as mentioned above, BTPN then carried out the acquisition of
70% (seventy percent) of the Company's shares, after obtaining approval from Bank Indonesia
based on the Letter Bank Indonesia Number 15/10/DPB1/PB1-5/Rahasia dated July 19, 2013
with the condition that changes be made to the business activities of PT Bank Sahabat Purba
Danarta (now BTPN Syariah) which was originally a Conventional Commercial Bank, changed to
a Sharia Commercial Bank.
Furthermore, PT Bank Sahabat Purba Danarta, has obtained approval from the Financial
Services Authority to convert business activities from previously Conventional Commercial Bank
business activities, to Sharia Commercial Bank business activities based on Financial Services
Authority Letter Number S-67/PB.131/2014 dated May 23, 2014 regarding the Decision to Grant
a Business License for Conventional Commercial Bank Business Activities to Become a Sharia
Commercial Bank issued by the Director of Research, Development, Regulation and Sharia
Banking Licensing. Bank BTPN then received approval for the plan to spin off UUS BTPN, based
on Financial Services Authority Letter Number S-17/PB.1/2014 dated June 23, 2014 regarding the
Application for Approval of the Separation (Spin Off) of UUS BTPN, which was issued by the
Deputy Commissioner for Supervision Banking I Financial Services Authority.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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BTPN Syariah at a glance
BTPN Syariah officially traded its shares on the Indonesia Stock Exchange on May 8,
2018 with the stock code BTPS.
On April 16, 2020, the Bank officially changed its name to PT Bank BTPN Syariah
Tbk as based on Deed Number 26, made before Ashoya Ratam, S.H., M.Kn., notary
in South Jakarta, which had received approval from the Ministry of Law and Human
Rights of the Republic of Indonesia based on Letter Number AHU0034666.AH.01.02.
TAHUN 2020 dated May 8, 2020, and Letter of Acceptance of Notification of
Changes to the Articles of Association Number AHUAH.01.03-0214020 dated May
8, 2020, and has obtained approval for this Bank Name Change based on the Letter
from the Financial Services Authority (OJK) number S-66/PB.101/2020 dated June
4, 2020 regarding Application for Determination of the Use of a Business License
due to the Change of Name of PT Bank Tabungan Pensiunan Nasional Syariah Tbk
to PT Bank BTPN Syariah Tbk and a Copy of the Decree of the Deputy Commissioner
for Banking Supervision I OJK Number KEP-99/PB.1/2020 dated June 4, 2020.
Since 2010, BTPN Syariah has ardently adhered to a business model singularly
centered on empowering the inclusion segment, commonly referred to as the
"unbankable." Rather than viewing this as a challenge, BTPN Syariah perceives it as
both an opportunity and a noble calling to contribute positively to society.
The guiding ethos of "Do Good, Do Well," wherein success is measured not only in
financial performance but also in genuine social impact, unifies all individuals within
BTPN Syariah under the common identity of #bankirpemberdaya.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Vision,Mission and
COMPANY VALUES [OJK C.1] [GRI 2-22]
mission vision
To be the best Sharia Bank Together, we create
for financial inclusion, opportunities
making a difference in for growth and a more
the lives of millions of meaningful life
Indonesians
company values
PRISMA
PRofessionalism,
Integrity,
Mutual ReSpect,
TeaMwork
The Board of Directors and Board of Commissioners have reviewed and ensured the
alignment of BTPN Syariah's Vision and Mission for 2023 as stated in the Bank Business
Plan (RBB) and Sustainable Financial Action Plan (RAKB) which were proposed by
the Board of Directors and approved by the Board of Commissioners at the Board of
Directors and Board of Commissioners meeting on November 22, 2023 and which has
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
been submitted to the OJK.
Disclosure of the alignment of Vision and Mission is as stated in the Governance
Implementation Report in connection with the Board of Directors' and Board of
Commissioners' Duties Implementation Report in this 2023 Annual Report.
46
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BTPN Syariah at a glance
socialization of the company's vision,
mission, values, and collective identity
Various active efforts have been made by the Board of Directors to ensure that the
Company's Mission, Vision and Values, as well as Shared Identity continue to be upheld
and implemented throughout 2023, including through:
1. Induction program for all new employees up to executive officer level.
2. Implementation of corporate values and shared identity in every activity at BTPN
Syariah.
collective identity
A collective identity has been adopted to galvanize the passion of
all employees in advancing the Company's Mission and Vision.
#bankirpemberdaya is the collective identity that resonates with all BTPN Syariah
employees, encapsulating the diverse roles within banking. These are the bankers
who dedicate themselves to raising funds from welfare groups and directing them
towards empowering underprivileged families. They stand apart, driven by a deep-
seated desire to make a meaningful difference in the lives of others.
In alignment with the Company's Mission and Vision, embracing the role of an
#bankirpemberdaya entails wholeheartedly committing to uplifting productive
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
underprivileged families in Indonesia. #bankirpemberdaya collaborate seamlessly,
fulfilling their respective functions and responsibilities with the shared goal of
expediting the realization of benevolent aspirations.
47
Page 48
MILESTONES
November 16
Changing the status from a
Closed Company to a Public
Starting to expand services for Company and changing the
productive inclusion customers name from previously PT
to all areas of Jakarta, Banten, Bank Tabungan Pensiunan
PT BANK BTPN Tbk (formerly
known as PT Bank Pensiunan West Java, East Java, Central Nasional Syariah to PT
Nasional Tbk) formed a Sharia Java, Sumatra and East Nusa Bank Tabungan Pensiunan
Business Unit Tenggara Nasional Syariah Tbk
2008 2010 2011 2014 2017 2018
Piloting Project Tunas July 14 May 8
Usaha Rakyat which
focuses on serving PT Bank Tabungan PT Bank Tabungan
customers from productive Pensiunan Nasional Syariah Pensiunan Nasional Syariah
communities, starting with became the 12th Sharia Tbk has officially become
three communities in the Bank in Indonesia, which a public company with the
Banten and Pandeglang was the result of the share code BTPS on the
areas merger of PT Bank Sahabat Indonesian Stock Exchange
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Purba Danarta which
had obtained a permit to
convert business activities
into a sharia commercial
bank and the BTPN Sharia
Business Unit which had
obtained a spin off permit.
48
Page 49
BTPN Syariah at a glance
April 14
PT Fitch Ratings Indonesia affirmed that the
National Long-Term Rating remains at AAA
(idn) Stable Outlook
October 23 June 26
Establishment of Subsidiary, Received ISO 27001 certification in
PT BTPN Syariah Ventura Information
October 30 SecurityManagement System
PT Bank BTPN Syariah Tbk August 8
became a Bank Group based 1,821 Mahasiswa berhasil direkrut dari
on Core Capital 2 (KBMI 2) program MBKM untuk magang di BTPN
based on the redefinition Syariah.
July 14 of bank groupings referring
to POJK Number 12/ October 26
It has been five years The Treasury System has been officially
POJK.03/2023 concerning
since PT Bank Tabungan
Commercial Banks used as an effort to automate the Treasury
Pensiunan Nasional
transaction process
Syariah Tbk became a November 2
Sharia Commercial Bank December 1
and is the only financial PT Fitch Ratings Indonesia
institution focused affirmed the National Long- Updates to the Tepat Mobile Banking
on serving productive Term Rating at AAA (idn) e-channel service: opening online savings
inclusive families Stable Outlook applications via Proper Mobile
2019 2020 2021 2022 2023
June 2 May 30
PT Bank Tabungan PT BTPN Syariah Ventura,
Pensiunan Nasional Syariah as a Subsidiary, officially
Tbk changed its name to PT operates
Bank BTPN Syariah Tbk, in
line with the Parent Entity June 2
Updating the Proper Mobile
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
June 7 Banking and Internet Banking
PT Bank BTPN Syariah e-channel services for funding
Tbk upgraded from BUKU customers
2 Group Bank to BUKU 3
Group Bank organically September 30
PT Fitch Ratings Indonesia
November 18
affirmed that the National
PT Fitch Ratings Indonesia Long-Term Rating remains
raised its National Long- at AAA (idn) Stable
Term Rating from AA+ (idn) Outlook
Stable Outlook to AAA
(idn) Stable Outlook
49
Page 50
Company
PROFILE [GRI 2-1]
company name market scope
PT Bank BTPN Syariah Tbk [GRI 2-6]
The change in the name of the Bank is effective on Financing productive pre- and moderately
June 4, 2020 based on a copy of the Decree of the prosperous communities throughout Indonesia
Deputy Commissioner for Banking Supervision I of
the Financial Services Authority Number KEP-99/ operational area and service network
PB.1/2020 dated June 4, 2020 concerning the [OJK C.3.d] [GRI 2-6]
Determination of the Use of a Business License Has 15 Branch Offices and 41 Functional
in the Name of PT Bank Tabungan Pensiunan Operational Offices spread throughout Indonesia.
Nasional Syariah Tbk to Become a License In addition, there are more than 7 million
Business on behalf of PT Bank BTPN Syariah Tbk. customers (4.2 million active), and cover 257
thousand communities spread across 24 provinces
head office address & corporate secretary in Indonesia and 2,600 sub-districts.
[OJK C.2] [GRI 2-3]
Menara BTPN Lantai 12 website and other corporate emails
CBD Mega Kuningan www.btpnsyariah.com
Jl. DR. Ide Anak Agung Gde Agung Kav. 5.5-5.6, corporatecommunications@btpnsyariah.com
Jakarta Selatan 12950 investorrelation@btpnsyariah.com
corsec@btpnsyariah.com
Phone: +62-21 300 26 400
Facsimile: +62-21 252 0356 (general) Sustainability Reports and other information
Mail: corsec@btpnsyariah.com regarding BTPN Syariah are listed on the
Company's Website
shareholders [OJK C.3.c]
(as of December 31, 2023) social media
PT BANK BTPN Tbk (70.00%) Instagram: @btpnsyariah
Publik (29.99%) https://www.instagram.com/btpnsyariah/
Saham Treasuri (0.01%)
Instagram: @saya.bankirpemberdaya
effective date of operation as a sharia https://www.instagram.com/saya.
commercial bank bankirpemberdaya/
July 14, 2014
Facebook: BTPN Syariah/@btpnsyariah.id
authorized capital https://facebook.com/btpnsyariah.id
Rp2,750,000,000,000 (Two Trillion Seven Hundred
and Fifty Billion Rupiah) YouTube: BTPN Syariah
https://www.youtube.com/BTPNSyariah
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
issued and fully deposited capital
Rp770,370,000,000 (Seven Hundred Seventy LinkedIn: BTPN Syariah
Billion Three Hundred Seventy Million Rupiah) https://www.linkedin.com/company/btpnsyariah
business activity Tiktok: @btpnsyariah
[OJK C.4] [GRI 2-6]
Sharia-based banking legal entity
Limited Liability Company (PT)
50
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BTPN Syariah at a glance
legal basis for establishment
• Deed of Establishment of PT Bank Purba • Deed of Decree of the Annual General
Danarta Number 10 dated March 7, 1991, which Meeting of Shareholders of PT Bank Tabungan
was later revised by Deed of Amendment to the Pensiunan Nasional Syariah Tbk Number 26
Articles of Association Number 39 dated May dated April 16, 2020, made in the presence
25, 1992, and Deed of Amendment Number 25 of Ashoya Ratam, S.H., M.Kn., regarding
dated July 11, 1992 made before Notary H. Abu the change of name of PT Bank Tabungan
Jusuf, S.H. Pensiunan Nasional Syariah Tbk to PT Bank
• Deed of PT Bank Purba Danarta Meeting BTPN Syariah Tbk and has obtained approval
Decision Statement Number 5 dated August from the Minister of Law and Human Rights
27, 2007 made before Notary Winarti Lukman of the Republic of Indonesia based on Decree
Widjaja, S.H., regarding adjustments to Law No. AHU-0034666.AH.01.02.Year 2020 dated
Number 40 of 2007 concerning Limited Liability May 8, 2020 and Letter of Acceptance of
Companies and has obtained approval from Notification of Amendments to the Articles of
the Minister of Law and Human Rights of the Association No. AHU-AH.01.03-0214020 dated
Republic Indonesia dated January 18, 2008 May 8, 2020.
number AHU-02507.AH.01.02.Year 2008, which
was announced in the State Gazette of the changes to the articles of association
Republic of Indonesia dated March 14, 2008 • Deed of Statement of Decision of Shareholders
number 22, Supplement number 3032. of PT Bank Tabungan Pensiunan Nasional
Syariah Number 15 dated October 31, 2013
change of name made before Notary Indah Indriani, S.H.,
• Deed of Statement of Decisions of the M.Kn., regarding the change of domicile of the
Extraordinary General Meeting of Shareholders Company from Semarang to South Jakarta
of PT Bank Purba Danarta No. 01 dated April and has been registered with the Ministry of
1, 2009 made before Notary Winarti Lukman Law and Human Rights of the Republic of
Widjaja, S.H., regarding the change of name of Indonesia in accordance with the decision and
PT Bank Purba Danarta to PT Bank Sahabat Approval of Changes to the Company's Articles
Purba Danarta and has obtained approval of Association Number AHU-60408.AH.01.02.
from the Minister of Law and Human Rights of Year 2013 dated November 21, 2013 and Receipt
the Republic of Indonesia dated July 22, 2009 of Notification of Changes to the Company's
number AHU-34303 .AH.01.02.Year 2009. Articles of Association Number AHU.AH.01.10-
• Deed of Amendment to the Articles of 47895 dated November 12, 2013.
Association of PT Bank Sahabat Purba • Deed of Meeting Decision Statement Number
Danarta also known as Bank Sahabat Number 27 dated January 30, 2014 made before
25 dated August 27, 2013 in conjunction with Notary Hadijah, S.H., M.Kn., regarding the
Notarial Deed Number 30 dated September separation of the Sharia Business Unit of PT
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
25, 2013 made before Notary Hadijah S.H., Bank Tabungan Pensiunan Nasional Tbk ("UUS
M.Kn., regarding the change of name of PT Bank BTPN") from PT Bank Tabungan Pensiunan
Sahabat Purba Danarta ( BSPD) became Nasional Tbk (" BTPN”) and has received
PT Bank Tabungan Pensiunan Nasional Syariah Notification of Amendments to the Articles of
(BTPN Syariah) and has received approval from Association of PT Bank Tabungan Pensiunan
the Ministry of Law and Human Rights based Nasional Syariah Number AHU-AH.01.10-04338
on Decree No. AHU-50529.AH.01.02. 2013 dated February 12, 2014.
dated 1 October 2013 and announced in State • Deed of Shareholder Decision Statement,
Gazette Number 94, addition No. 124084 dated Amendment to the Articles of Association of
November 22, 2013. PT Bank Tabungan Pensiunan Nasional Syariah
Number 57 dated November 16, 2017 made
before Notary Jose Dima Satria, S.H., M.Kn.,
regarding the change in status to a public
company and has obtained approval from
51
Page 52
the Minister of Law and Human Rights of the changes in the composition of the Board
Republic of Indonesia with its Decree dated of Directors, Board of Commissioners and
November 16, 2017 number AHU-0024076. Sharia Supervisory Board
AH.01.02. 2017 and notification of changes to • Deed of Statement of Decision of the
its Articles of Association has been received Extraordinary General Meeting of PT Bank
and recorded by the Minister of Law and Tabungan Pensiunan Nasional Syariah Tbk
Human Rights of the Republic of Indonesia in Number 02 dated September 2, 2019 made
accordance with his letter dated November 16, before Notary Ashoya Ratam, S.H., M.Kn.,
2017 number AHU-AH.01.03-0191730. concerning the Composition of the Board
• Deed of Shareholder Decision Statement, of Commissioners, Directors and Sharia
Amendment to the Articles of Association Supervisory Board and notification of this
of PT Bank Tabungan Pensiunan Nasional has been obtained. change to Company Data
Syariah Tbk Number 8 dated April 5, 2018 made dated September 17, 2019 number AHU-
before Notary Jose Dima Satria, S.H., M.Kn., AH.01.03-0332927.
concerning amendments to the Articles of • Deed of Statement of Decisions of the Annual
Association of BTPN Syariah and has obtained General Meeting of Shareholders of PT Bank
approval from the Minister Law and Human BTPN Syariah Tbk Number 36 dated April 21,
Rights of the Republic of Indonesia with its 2021 made by Notary Ashoya Ratam, S.H.,
Decree dated April 10, 2018 number AHU- M.Kn., concerning the Composition of the
0007953. AH.01.02.Year 2018; Board of Directors, Board of Commissioners
• Deed of Shareholder Decision Statement, and Sharia Supervisory Board and obtained
Amendment to the Articles of Association of approval from the Minister of Law and Human
PT Bank Tabungan Pensiunan Nasional Syariah Rights of the Republic of Indonesia based on
Tbk Number 178 dated May 31, 2018 made the Letter of Acceptance of Notification of
before Notary Jose Dima Satria, S.H., M.Kn., Changes to Company Data of PT Bank BTPN
concerning amendments to the Articles of Syariah Tbk No.AHU-AH.01.03-0260167 dated
Association (capital) of BTPN Syariah and has April 23, 2021.
been obtained notification of changes to the • Deed of Statement of Decisions of the Annual
Articles of Association has been received and General Meeting of Shareholders of PT Bank
recorded by the Minister of Law and Human BTPN Syariah Tbk Number 42 dated April
Rights of the Republic of Indonesia according to 21, 2022 made by Ashoya Ratam, SH, MKn,
June 21, 2018 number AHU-AH.01.03-0215425. concerning the Composition of the Board of
• Deed of Statement of Decisions at the Directors, Board of Commissioners and Sharia
Annual General Meeting of PT Bank Tabungan Supervisory Board and obtained approval
Pensiunan Nasional Syariah Tbk Number 26 from the Minister of Law and Human Rights of
dated April 16, 2020, made before Notary the Republic of Indonesia based on the Letter
Ashoya Ratam, S.H., M.Kn., regarding changes of Acceptance of Notification of Changes to
to the Company's Articles of Association Company Data of PT Bank BTPN Syariah Tbk
and has obtained approval from the Minister No. AHU-AH.01.09-0010849 dated May 1,
of Law and Human Rights Republic of 2022.Deed of Statement of Resolutions of the
Indonesia based on Decree No.AHU-0034666. Extraordinary General Meeting of Shareholders
AH.01.02.Year 2020 dated May 8, 2020 PT Bank BTPN Syariah Tbk Number 25 dated
and Letter of Acceptance of Notification of October 13, 2022 made by Ashoya Ratam,
Amendments to the Articles of Association No. SH, MKn, concerning the Composition of the
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
AHUAH.01.03-0214020 dated May 8, 2020. Board of Directors, Board of Commissioners
• Deed of Statement of Decisions of the Annual and Sharia Supervisory Board and obtained
General Meeting of PT Bank BTPN Syariah approval from the Minister of Law and Human
Tbk Number 35 dated April 21, 2021, made Rights of the Republic of Indonesia based on
before Notary Ashoya Ratam, S.H., M.Kn., the Letter of Acceptance of Notification of
concerning Amendments to the Company's Changes to PT Company Data Bank BTPN
Articles of Association and has obtained Syariah Tbk No. AHU-AH.01.09-0067440 dated
approval from the Minister of Law and Human October 20, 2022.
Rights of the Republic of Indonesia based • Deed of Statement of Decisions of the Annual
on Letter of Acceptance of Notification of General Meeting of Shareholders of PT Bank
Amendment to Articles of Association No. BTPN Syariah Tbk Number 27 dated April
AHU-AH.01.03-0309443 dated May 17, 2021. 12, 2023 made by Ashoya Ratam, SH, MKn,
concerning the Composition of the Board of
Directors, Board of Commissioners and Sharia
52
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BTPN Syariah at a glance
Supervisory Board and obtained approval securities administration bureau
from the Minister of Law and Human Rights of PT Datindo Entrycom
the Republic of Indonesia based on the Letter Jl. Hayam Wuruk No. 28
of Acceptance of Notification of Changes to Jakarta 10120
Company Data of PT Bank BTPN Syariah Tbk Telephone: +62-21 350 8077 (Hunting)
No. AHU-AH.01.09.0112366 dated April 19, 2023; Facsimile: +62-21 350 8078
and
• Deed of Statement of Decisions of the Annual securities rating company
General Meeting of Shareholders of PT Bank PT Fitch Ratings Indonesia
BTPN Syariah Tbk Number 46 dated April DBS Bank Tower, Lt. 24, Suite 2403
27, 2023 made by Ashoya Ratam, SH, MKn, Jl. Prof. Dr. Satrio Kav. 3-5
concerning the Composition of the Board of Jakarta 12940
Directors, Board of Commissioners and Sharia Telephone: +62-21 2988 6800
Supervisory Board and obtained approval Facsimile: +62-21 2988 6822
from the Minister of Law and Human Rights of
the Republic of Indonesia based on the Letter company ratings
of Acceptance of Notification of Changes to National Long-Term Rating:
Company Data of PT Bank BTPN Syariah Tbk Affirmation with AAA (Idn) rating, Outlook stable
No. AHU-AH.01.09.0112846 dated April 27, 2023. by PT Fitch Ratings Indonesia on September 30,
2022
subsidiary
PT BTPN Syariah Ventura list of stock performance indexes on the
indonesian stock exchange
stock exchange • IHSG
PT Bursa Efek Indonesia • Indeks IDX80
• April 25, 2018 BTPN Syariah Go Public • Indeks LQ45
Registration declared effective by the Capital • Indeks IDX30
Market Supervisory Financial Services Authority • Indeks Quality 30
• May 3, 2018 BTPN Syariah was officially listed • Indeks Growth 30
on the Indonesia Stock Exchange • Indeks ISSI
• May 8, 2018 Initial Listing and Trading of BTPN • Indeks JII70
Syariah Shares • IDX SMC Liquid
• IDX SMC Composite
ticker code • Indeks MNC36
BTPS • Indeks INFOBANK15
• Indeks Bisnis-27
ISIN code • Indeks KOMPAS100
ID1000142805 • Indeks Pefindo25
• Indeks ESGS KEHATI
Taxpayer Identification Number (NPWP) • Indeks ESGQ KEHATI
PT Bank BTPN Syariah Tbk
01.551.806.1-511-000
Business Identification Number (NIB)
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
PT Bank BTPN Syariah Tbk
9120209291387
independent auditor
Siddharta Widjaja & Rekan
(an Indonesian partnership and member firm of
the KPMG network of independent member firm
affiliated with KPMG International Cooperative)
Wisma GKBI Lantai 32, Jl. Jend. Sudirman No. 28,
Jakarta 10210, Indonesia
Telephone: +62-21 574 2333
Facsimile: +62-21 574 1777
53
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Products and
SERVICES [OJK C.4][GRI 2-6]
sharia-based funding
Tepat Tabungan Syariah
Savings product with a wadiah yad dhamanah agreement given to both Tepat Tabungan
Syariah customers and non-financing customers.
This product, which supports inclusive finance, makes it easy to make bill payment
transactions, purchase credit, transfer funds as well as make cash deposit and cash
withdrawal transactions at Mitra Tepat BTPN Syariah. This service is also equipped
with a payment service feature for products for daily needs of BTPN Syariah customers,
making it easier and improving the welfare of their families and the environment.
Tepat Tabungan
Can be opened without a minimum deposit, with a wadiah yad dhamanah contract.
Customers have the convenience of making transactions at all Bank branches, free of
monthly administration fees.
Tepat Tabungan Platinum
Savings managed based on a profit sharing contract (mudharabah mutlaqah) provide
the freedom to make unlimited cash withdrawals and free monthly administration fees
(terms and conditions apply) for optimal returns.
Tepat Tabungan Rencana
To easily make various dreams come true, with various monthly deposit options and time
periods (mudharabah mutlaqah contract)
Rekening Tabungan Jamaah Haji
Savings product for customers who plan to carry out the Hajj pilgrimage to the Holy
Land. Based on sharia principles with the wadiah yad dhamanah contract, this safe
and secure product has an online connected system with SISKOHAT of the Indonesian
Ministry of Religion.
Tepat Deposito
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Deposits based on a profit sharing contract (mudharabah mutlaqah) between BTPN
Syariah (mudharib) and the customer as the owner of the funds (shahibul maal) with
terms ranging from 1-28 days and 1, 2, 3, 4, 5, 6, 7, 8 , 9, 10, 11, 12, and 24 months, in Rupiah
currency.
Tepat Giro
The fund placement product uses a contract contract, providing flexibility for customers
to make transactions using checks or Bilyet Giro.
54
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BTPN Syariah at a glance
sharia-based financing
Tepat Sharia Financing – Group
Financing specifically aimed at inclusive women is carried out based on a sale and
purchase agreement (wakalah wal murabahah agreement). Tepat Sharia Financing
(previously called PMD) focuses on building customer character and good habits, namely
Courage, Discipline, Hard Work, Mutual Assistance (BDKS).
Tepat Pembiayaan Syariah Modal Kerja for Financing Companies
Through this product, the Bank distributes financing to sharia financing companies to
meet the financing needs of end user customers from sharia financing companies which
currently cannot be fulfilled by the Bank. The Bank synergizes with PT BANK BTPN Tbk
as the parent entity to strengthen the implementation of the prudent principle in the
process of distributing financing to customers.
Tepat Sharia productive financing for institutions that support the ultra micro
segment
Working capital and investment financing aimed at Companies or Institutions that
Support the Ultra Micro Segment, through sale and purchase agreements (murabahah
contracts) to increase Bank assets and build a business ecosystem with strategic
partners to expand service reach and increase financing benefits so that they can meet
needs customers who are currently unable to be met by BTPN Syariah.
Tepat Working Capital Financing Facilities for Mitra Tepat
With the Tepat product, Working Capital Financing Facilities for Tepat Partners, Tepat
Partners as agents find it easy to use revolving financing from the Bank according to
the products needed. Customers can use the financing facility to cover liquidity needs
for rotating capital in serving customers who make transactions with agents or rotating
capital supplies. This facility is provided using several contract options, including:
1. Qardh contract for liquidity needs;
2. Murabahah agreement for purchasing supplies.
Tepat Pembiayaan Syariah for Individual
Tepat Pembiayaan Syariah for individuals is a financing product for working capital,
investment and consumer purposes provided to community and non-community
customers.
Distribution of financing through collaboration schemes with bank partners
(channeling)
Financing will be channeled through collaboration with partners in the form of providing
working capital financing limits. Partners will play a role in utilizing the financing limit
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
by distributing it to members/users (hereinafter referred to as BTPN Syariah customers
(end users)) in accordance with the provisions determined between BTPN Syariah and
Partners.
55
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Operat
AREA
i onal [OJK C.3.d][GRI 2-6]
The location of operational areas supported by 15 branch offices and 41 functional offices of BTPN Syariah
is depicted below:
Serving:
2
1
3
1. Sumatra 4
2. Kalimantan & Sulawesi
3. Java
4. NTT
Additionally, there are more than tens of thousands of Mitra Mitra spread across 24 provinces in Indonesia
who serve BTPN Syariah financing customers. In 2023, there was a change in the number of functional
offices (KFO) from the original 47 KFO to 41 KFO.
Business
SCALE [OJK C.3.a][GRI 2-7]
Period
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Description Unit
2023 2022 2021
Total employees people 12,661,362 12,757,021 12,218
Total Revenue Rp million 5,259,749 5,029,350 4,279,210
Third party funds Rp million 12,142,817 12,048,529 10,973,460
Total Liabilities Rp million 12,661,362 12,753,981 11,449,156
Equity Rp million 8,777,133 8,407,995 7,094,700
Total Assets Rp million 21,435,366 21,161,976 18,543,856
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BTPN Syariah at a glance
Supply Chain and
WORKING PARTNERS [GRI 2-6]
In its strategic endeavors, BTPN Syariah underscores the imperative of collaborative engagement and
necessitates the unwavering support of a diverse array of stakeholders, encompassing various work associates.
The composition of this comprehensive network includes technology facilitators, vendors of work-related
materials, educational service providers, training entities, legal professionals, notaries, outsourcing providers,
and more, collectively constituting a cohesive sharia digital ecosystem.
The meticulous selection of work partners by BTPN Syariah is guided by the principles of equity and
transparency. Those chosen to collaborate are meticulously enlisted in the Partner List, subject to overarching
criteria ensuring competence, adherence to labor regulations, and a willingness for thorough examination
at any given juncture. The catalog of BTPN Syariah's collaborative alliances undergoes periodic scrutiny and
assessment, with additional considerations introduced during the pandemic, specifically pertaining to the
implementation of health protocols by work partners.
BTPN Syariah remains steadfast in its commitment to favor local partners with proximate geographical
proximity to the company's operational centers. Nevertheless, should the requisite goods and services
not be locally accessible, the company seeks fulfillment through work partners situated elsewhere, even
internationally.
2023 2022 2021
Area Total Procurement Total Procurement Total Procurement
Suppliers Value Suppliers Value Suppliers Value
Sumatra 43 6,539 52 4,417 52 7,481
Java 344 659,774 346 746,309 335 49,630
Kalimantan 7 868 13 462 12 184
Sulawesi 8 426 7 311 6 141
Bali and East Nusa
17 43,487 14 26,520 17 16,047
Tenggara
Total 419 711,095 432 778,019 422 523,482
Significant Changes
IN THE COMPANY [OJK C.6][GRI 2-6]
There are changes to the composition of the Management as follows:
• Changes to the composition of the Board of Commissioners in connection with the resignation of Yenny Lim as
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Commissioner and the appointment of Mulya Effendi Siregar as Independent Commissioner. These changes are
based on the decision of the BTPN Syariah Annual General Meeting of Shareholders as outlined in the Deed of
Statement of Decisions of the Annual General Meeting of Shareholders of PT Bank BTPN Syariah Tbk Number 46
dated April 27, 2023 made by Ashoya Ratam, SH, MKn.
• Changes to the composition of the Board of Directors in connection with the resignation of Gatot Adhi Prasetyo as
Director and the appointment of Dewi Nuzulianti as Director. These changes are based on the decision of the BTPN
Syariah Annual General Meeting of Shareholders as outlined in the Deed of Statement of Decisions of the Annual
General Meeting of Shareholders of PT Bank BTPN Syariah Tbk Number 27 dated April 12, 2023 made by Ashoya
Ratam, SH, MKn.
The composition of the Board of Commissioners at BTPN Syariah has taken into account the diversity of expertise,
experience and knowledge needed to strengthen the organization to achieve the company's goals and targets in
the corridor of sustainable finance. In more detail, this change in management composition is contained in the 2023
BTPN Syariah Annual Report in the Governance Implementation Report section.
57
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External Initiatives and
ASSOCIATION MEMBERSHIP [OJK C.5][GRI 2-28]
BTPN Syariah maintains an unwavering commitment to ceaselessly empower customers within the
underprivileged and moderately prosperous segments, aligning its efforts seamlessly with the overarching
objectives of the globally endorsed sustainable development paradigm encapsulated in the Sustainable
Development Goals (SDGs).
In pursuit of this objective, BTPN Syariah actively engages in collaborative endeavors with diverse
international institutions and associations, assuming roles both as esteemed members and cooperative
partners, as show in the following:
Working
Group/ Funds
No Associate/Initiative Name Purpose
Committee Contribution
Participation
Mandatory in nature
distribute the rights of equity securities
PT Kustodian Sentral Efek
holders in the form of money and/or
1 Indonesia (KSEI) Member Rp11,000,000
securities and assist in implementing
corporate actions by providing a List of
Equity Securities Holders and Securities
Holders' KTUR
Asosiasi Emiten Indonesia Is an organizational forum for BTPN Syariah
2 Member Rp12,000,000
(AEI) as a Public Company
Indonesia Corporate
Is an organizational forum for the corporate
3 Secretary Association Member Rp5,000,000
secretary of BTPN Syariah
(ICSA)
Perhimpunan Bank Mandatory in nature
4 Swasta Nasional Is an association forum for BTPN Syariah as Member Rp36,000,000
(Perbanas) a National Private Bank
Asosiasi Bank Syariah Mandatory in nature
5 Indonesia (ASBISINDO) Is an association forum for BTPN Syariah as Member Rp150,000,000
a Sharia Commercial Bank in Indonesia
Forum Komunikasi Is a forum for consultation and
6 Direktur Kepatuhan communication between Indonesian Banking Member Rp5,000,000
Perbankan (FKDKP) Compliance Directors
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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BTPN Syariah at a glance
Working
Group/ Funds
No Associate/Initiative Name Purpose
Committee Contribution
Participation
Dewan Syariah Nasional is a forum for realizing the aspirations of
7 (DSN) Majelis Ulama Muslims regarding the economy from a Member Rp36,000,000
Indonesia (MUI) Sharia perspective
Is an Alternative Dispute Resolution
Lembaga Alternatif
institution that is professional, fair,
Penyelesaian Sengketa
8 trustworthy, and the first choice for Member Rp17,500,000
Perbankan Indonesia
customers and banks in resolving banking
(LAPSPI)
disputes.
Rp18,000,000
(For South
is a means of communication forum for Kalimantan, East
Forum Komunikasi Industri
9 coordination between the Financial Services Member Nusa Tenggara,
Jasa Keuangan (FK-IJK)
Industry and Regulators. South Sulawesi
and North
Sumatra)
is an organization that represents all
payment system players and is a partner of
Asosiasi Sistem
Bank Indonesia in realizing Bank Indonesia's
10 Pembayaran Indonesia Member Rp35,000,000
objectives in carrying out the task of
(ASPI)
regulating and maintaining the smooth
running of the payment system.
As a financial services institution, BTPN Syariah is committed to fulfilling the implementation of
sustainable finance in line with POJK Number 51/POJK.03/2017 concerning the Implementation of
Sustainable Finance for Financial Services Institutions, Issuers and Public Companies. [GRI 2-27]
The implementation that has been carried out at the Bank is through the availability of a Sustainable
Finance Action Plan that is in accordance with the principles of sustainable finance, made by the Board of
Directors and approved by the Commissioner and reported to the Regulator, where the Bank has outlined
the realization of its implementation every year in the Sustainability Report submitted to all stakeholders
in a timely manner. [GRI 2-23]
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Sustainability Performance Highlights
05
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Faithful Empowering
OTHE RS
[GRI 413-1, FS13, FS14]
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Faithfully Empowering OTHERS
Continuously accompanying and serving inclusive customers is a
manifestation of the bank's loyalty to sustainable values. This loyalty is
expected to have a real positive social impact.
social aspect commitment [OJK F.23][GRI 2-23, 2-24, 2-25]
Remaining faithful in our commitment to benefit others, BTPN Syariah firmly believes that by addressing
social issues within inclusive communities, we can also enhance the sustainability of our business. For us,
engaging in social activities is an integral aspect of our operations, and we continually evaluate our efforts
for ongoing enhancement.
Rooted in the "Do Good, Do Well" philosophy ingrained in our institution since its inception, we collaborate
with stakeholders who share our commitment to safeguarding, nurturing, and advancing the inclusive
community economy. Through initiatives like the Daya and Bestee Programs, we extend our support
to communities across the nation, accompanying them on their journey towards empowerment and
prosperity.
Daya Program [OJK F.25]
In the BTPN Syariah Unique Value Proposition, the Daya Program stands out as a vital component of the
company's social initiatives, dedicated to reinforcing financial literacy and inclusion within the inclusive
communities. This program achieves its objectives through training and empowerment activities in the
domains of health, entrepreneurship, and the environment.
The Daya Program's Access to Knowledge (A2K) component is structured into various segments:
1. Mini Meeting
Mini Meetings serve as the initiation for the financial inclusion program. During these sessions, the
Community Officer (CO) introduces potential customers to various bank products and services.
2. Basic Membership Training
This involves a routine one-hour training conducted over five days for new customers from inclusive
communities. During these sessions, the CO imparts an understanding of the customers' conditions,
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
requirements, rights, and obligations as recipients of bank financing. Additional knowledge on financial
management is provided, with ongoing motivation and encouragement to instill values such as Dare to
Try, Discipline, Hard Work, and Helping Each Other.
3. Regular Center Meetings
Conducted bi-weekly at community center locations, these meetings encompass a range of Assistance
and empowerment activities. The agenda includes sessions on health, environment, entrepreneurship,
and business support. The goal is to enhance customers' skills and capabilities based on their specific
needs. The program offers a diverse set of 100 modules and games to facilitate the growth and
development of inclusion community customers.
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Through these comprehensive initiatives, the Daya Program is positioned as a key driver in empowering
inclusive communities, fostering financial inclusion, and contributing to the holistic development of its
participants.
The development of training materials in the form of tips from 2020 to 2023 is shown in the following
data:
2021 2022
44
Daya Tips
22
Daya Tips
Health:
2023
19 Modules
63
Daya Tips
Environment:
8 Modules
Entrepreneurship:
36 Modules
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Faithfully Empowering OTHERS
Entrepreneurship
Tips •
•
•
x
•
•
•
•
• •
•
•
•
•
•
•
•
•
Meraup rezeki dari 4
popok bekas 3
2
1
Environmental
Posisi dibalik
1. Pot plastik 3. Popok lapisan kesatu
2. Kantong kresek 4. Popok lapisan kedua
Tips
Popok bekas sekali pakai atau pospak 2. Membuat pot dari pospak
bisa mendatangkan rezeki jika didaur
ulang. Caranya adalah dengan Bahan dan alat yang dibutuhkan:
mengubah pospak menjadi pot dan • Lapisan luar pospak (2-3 lembar)
media tanam. Selain mendatangkan • Sabun /detergen untuk membilas
rezeki, mendaur ulang pospak akan • Semen 1 sekop & air secukupnya
mengatasi masalah lingkungan seperti • Wadah untuk adonan semen
timbunan sampah dan bau tak sedap. • Kantong kresek untuk sekat
• Pot ukuran 30 cm untuk pola
Nah berikut ide mendaur ulang pospak • Kuas kecil untuk melapis
dalam bentuk media tanam dan pot.
Cara membuatnya:
1. Lapisan dalam popok • Ambil lapisan luar pospak. Cuci
2. Lapisan luar popok bersih dengan sabun dan air lalu
jemur sampai kering.
2
• Rendam lapisan luar pospak ke
1
dalam adonan semen dan air.
Pastikan seluruh bagian terendam
sempurna di dalam adonan.
• Siapkan pot dalam posisi dibalik
1. Membuat media tanam dari pospak lalu bungkus dengan kantong
kresek sebagai cetakan.
Pospak memiliki 2 lapisan: lapisan • Letakkan rendaman adonan
dalam yang berbahan gel dan lapisan tersebut pada pot yang sudah
luar yang berbahan plastik. Lapisan dibalik lalu jemur sampai kering.
dalam berfungsi untuk menyerap • Setelah kering, lapisi kembali
cairan dari kotoran bayi, sedangkan dengan sisa adonan semen
lapisan luar berfungsi untuk menahan menggunakan kuas lalu jemur
cairan agar tidak keluar. kembali sampai kering.
• Apabila adonan sudah kering,
Lapisan dalam bisa dimanfaatkan angkat dari cetakan dan lepaskan
sebagai media taman. Caranya, robek kantong kreseknya.
lapisan dalam pospak, ambil gel-nya • Agar terlihat menarik, pot yang
kemudian masukkan ke dasar pot lalu sudah jadi ini bisa dicat sesuai
timbun dengan tanah. Gel ini akan dengan selera masing-masing.
berfungsi sebagai cadangan air pada • Pot yang sudah dicat dapat dijual
saat musim kemarau. atau dipergunakan sendiri.
Diolah dari berbagai sumber
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Health
Tips x x
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The Bank's empowerment activities integrated within its business operations and services have become
increasingly crucial for inclusive communities, particularly those included in the inclusive segment. The
demand for broader empowerment initiatives, reaching even remote communities across the country,
reflects the Bank's commitment to achieving Indonesia's financial inclusion index targets. [GRI 413-1, FS13,
FS14]
4. Group Empowerment
entails empowerment activities provided either in group settings or tailored to specific customer
groups within the TBNI (Growing with Inspirational Customers) and TBNS (Growing with Successful
Customers) categories. These activities are conducted regularly or as needed, adjusted to the unique
requirements of the communities served.
The Group Empowerment Program comprises:
a. Regular Provision of Entrepreneurship, Health, and Environment Modules/Tips at Customer Center
Meetings
b. BDKS (Courage, Discipline, Hard Work, and Mutual Assistance) Module at Routine Center
Meetings (PRS) that serves as an empowerment tool aimed at encouraging increased customer
attendance. Following the Covid-19 Pandemic, the Bank anticipates that customer engagement
at these meetings will enhance, consequently elevating the overall quality of BTPN Syariah
customers.
c. The Power Card Game is provided during specific Center Routine Meetings (PRS) for
customers who have made installment payments through the Right Partner. These interactive
empowerment activities utilize game cards as a medium to deliver training material and
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
engage participants in a dynamic learning experience.
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Faithfully Empowering OTHERS
Throughout 2023, 2,048 centers have played the Daya Card game.
1. Layout/5R (24 cards)
2. Innovation (25 cards)
3. Basic Marketing (4 cards)
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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HONJE 2 Center Al ikhlas Center DUSUN TUO 04A Center
MMS CIRANJANG-CIANJUR MMS PUJER-BONDOWOSO MMS MARO SEBO ULU-JAMBI
JABAR 2 - DH 1 JATIM 1 - DH 3 SUM 5 - DH 4
d. This program involves providing webinar training sessions to equip participants with valuable
skills and knowledge. Throughout 2023, a total of 2,481 successful customers have participated
in these training sessions, benefiting from the expertise and guidance offered through the
program.
Successful customer participating in entrepreneurship webinar.
The material provided during the successful customer assistance program in 2023 is:
Period Material provided
Entrepreneurial Mindset and Business Opportunities
Business Identity
May
Packaging That Sells
Financial Recording
Marketing
Introduction to Technology
June
Excellent Service
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Business Diversification and Innovation
Entrepreneurial Mindset and Business Opportunities
Business Branding
August
Packaging That Sells
Financial Recording
Marketing
Introduction to Technology
September
Excellent Service
Business Growth & Innovations
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Faithfully Empowering OTHERS
Period Material provided
Using Video for Business Development
October
Benefits of Becoming Mitra Tepat (MT)
Get to know the latest marketing strategies via social commerce
November
Attractive Promotion Methods for the Right Partners (MT)
e. Individual Assistance Empowerment Program
Entrepreneurship assistance is provided through the Inspirational Customer Assistance activities
and the Bestee Program, which entail intensive one-on-one assistance programs:
• Inspirational Customer Assistance
This program involves one-on-one intensive entrepreneurship Assistance conducted by Senior
Business Managers (SBMs) for Inspirational Customers. In 2023, a total of 550 Inspirational
Customers have received personalized Assistance support.
• Bestee Assistance Program
The Bestee Assistance Program is an intensive entrepreneurship Assistance initiative conducted
by students for customers.
5. Collaborative Empowerment through Digital Solutions
This component offers online assistance to selected customers through the Bestee Platform. The
platform offers various formats such as video, written articles, and infographics, allowing customers
to self-study. By 2023, the Bestee Platform will have a total of 368 modules, representing a significant
increase from the previous year's 68 modules. The creation of 300 additional modules in 2023 is based
on customer needs identified through prior assessments.
However, the primary challenge lies in expanding the reach of the assistance program to more customers
and increasing the number of contributors involved. To address this challenge, proactive measures are
being taken to promote wider awareness of the Bestee assistsance program both within BTPN Syariah
internally and externally through social media campaigns and socialization classes.
The Bestee program stands as BTPN Syariah's flagship initiative, characterized by multi-party
collaboration known as Penta-helix collaboration. This collaboration involves various stakeholders including
Banks, Customers, Government, Community, and Academics. Such multi-party collaboration aligns
with Sustainable Development Goal (SDG) no.17, emphasizing partnerships for the goals. It is envisaged
that this collaborative effort will enhance the quality of impact generated, furthering BTPN Syariah's
commitment to faithfully accompany an inclusive society towards sustainable development.
the Bestee Program [OJK F.25]
The Bestee is a collaborative initiative between the campus and BTPN Syariah designed to engage
students in providing direct assistance to MSME (Micro, Small, and Medium Enterprises) entrepreneurs,
aiming to enhance their knowledge and skills in a measurable and sustainable manner.
Assistance Mechanism
Introduction to
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Observation/ MHS > Customer
Assistance to 12
Debriefing acquaintance (accompanied by
Customers/Session
Reporting
(months) Total 4
mhs><mms MHS) months
The assistance program operates in two periods annually, each spanning four months (four sessions) per
semester:
1. Period 1: February – June
2. Period 2: September – December
The commencement and conclusion of the Assistance period align with the MBKM schedule established by
the Ministry of Education, Culture, Research, and Technology.
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As of 2023, the Bestee program has collaborated with Merdeka Campus/Kemendikbud-Ristek, 7 mentor
institutions, and 257 universities across Indonesia. This marks a significant increase from 42 universities in
2022. Moreover, the program has engaged 1,821 facilitators, including students and lecturers, compared to
108 facilitators in 2022. These facilitators have assisted >33,000 BTPN Syariah financing customers across
474 regions spanning 24 provinces in Indonesia.
BTPN Syariah remains dedicated to empowering customers through the Bestee assistance program, which
unfolds as follows:
1. 2022: Piloting stage conducted from July to December for 1,703 customers under the Sahabat Daya
program.
2. 2023: Transition from Sahabat Daya program to Bestee program (Bersama Berdaya Sahabat Tepat
Indonesia). Scale-up stage 1 executed from March to June, empowering a total of >16,000 customers.
3. Scale-up stage 2 carried out from September to December, empowering >33,000 customers.
The distribution of customers who have been accompanied by the Bestee program is as follows:
7
2
5
6
9
3
4
1
8 10
Total Mentored Total Mentored
No Province No Province
Customers Customers
1 East Java >9400 6 Jambi >2200
2 North Sumatra >8800 7 Aceh >1900
3 West Java >6300 8 Bali >1500
4 Central Java >6300 9 Lampung >1500
5 West Sumatra >3000 10 West Nusa Tenggara >1050
The primary objective of this assistance program is to enhance entrepreneurship literacy among
customers, thereby fostering a deeper understanding that positively influences their business development.
Throughout its activities, customers are furnished with tailored materials and practical guidance aligned
with their specific needs, empowering them to navigate and surmount various obstacles and challenges
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
encountered in their business endeavors. Additionally, this assistance aims to instill a lasting positive
impact on customers, facilitating meaningful transformations in their businesses and ensuring their
sustainability.
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Faithfully Empowering OTHERS
The diverse modules and assistance provided until December 2023 encompass:
Modules Grand Total
Brand identity >10rb
Bookkeeping for beginner >3rb
How to make Logo >2,5rb
Personal Selling - Promotion by WA >1,8rb
Tagline & Product Information >1,6rb
How to make promotional media by Canva >1,6rb
Traditional Marketing >1,5rb
The importance of brand identity to make bussiness grow >1,5rb
Price list >1,2rb
Record sold item >0,9rb
5R >0,9rb
Price tag >0,7rb
Others >11rb
Grand Total >38rb
From the data recorded up to June 2023, the trend for several types of businesses is experiencing
positive changes, as follows:
From data taken until December 2023 there's a trend of various businesses experiencing positive
changes. 3 biggest businesses experiencing positive changes are culinary (43% of customers), retail
trade (17%), and grocery/grocery stall (16%).
The positive impact generated by the Bestee program fuels the Bank's growth and development,
enabling it to benefit millions of people.
the Bestee Platform [GRI 203-1]
The Bestee Platform serves as a digital empowerment tool, offering customers access to business
knowledge to foster customer engagement and increase business literacy through digital means.
Continuously evolving, the Bestee platform is regularly enhanced to ensure its effectiveness in
supporting stakeholders in assisting customers, particularly inclusive communities, in a sustainable
manner.
Built with cutting-edge web-based technology and integrated mobile apps, the Bestee platform caters
to various user roles. Web-based applications are utilized by Facilitators, Mentors, and Admins, while
mobile apps-based applications are designed for Facilitators (Kita Bestee) and Customers (Bestee
Ku).
The digital empowerment platform known as Bestee is designed to grant customers access to
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
knowledge, with the aim of enhancing the quality of empowerment and fostering greater customer
engagement. The Bank anticipates that by offering this access, customers will benefit from improved
support and guidance. Moreover, the platform is continually enhanced and refined year after year
to ensure its effectiveness in serving stakeholders and assisting in the empowerment of inclusive
communities. This ongoing development and improvement reflect the Bank's commitment to
facilitating the advancement of an inclusive society through accessible and valuable resources.
Bestee Platform, consists of four types of platforms that are integrated with each other, two of which
are in the form of applications. The Android application is called Bestee Ku for customers and Kita
Bestee for Contributors. The other two are in Web form, namely Web Mentor which is used by Mentors
and Web Admin which is used for data centers.
The following is the Bestee platform application used by stakeholders in assisting the Bestee program:
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Customer Application (Bestee Ku)
The application used by financing customers as a learning medium takes the form of digital learning
modules according to the customer's type of business.
1. Profile
Contains user (Customer) profile data
information as a user of the Bestee Ku
application.
2. My Courses
Contains content (material) that
customers can study at any time.
3. Recommended
Content
Contains recommended content
automatically adapts to the customer's
business type.
4. Popular
Learning
Displays content that is frequently
accessed by users (Customers).
5. Search Content
Search feature that makes it easier
for users (customers) to find desired
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
content (material).
6. Contact
the Facilitator
Feature to contact the accompanying
Facilitator to get the information
needed directly.
The Recommendation Module and Help Center menu is a new menu in 2023.
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Faithfully Empowering OTHERS
Contributor Application (Kita Bestee)
Application used by contributors / students / volunteers / other stakeholders as a means to convey
material in Assistance activities to customers and a tool for monitoring contributor activities.
1. Register
The feature used to register and create
a Bestee account by the Facilitator
to be able to access all the features
and menus in carrying out Assistance
activities.
2. Performance
Dashboard
The initial display page of the Kita Bestee
application that contains a summary of
the Facilitator's performance such as
important schedule reminders, the amount
of content (material) taught to customers
and information on the leaderboard of all
Facilitators participating in the Bestee
program.
3. My activities
An important menu that requires
Facilitators to plan the activities that will
be carried out.
4. Assistance
A menu that facilitates Mentor and
Mentee (Facilitator) to mutually plan
Assistance activities.
5. Forum
A menu that facilitates Mentors and
Mentees (Facilitators) to share Insights
into discussion materials in the form of
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
articles, journals, photos or documents
supporting other Assistance materials.
This menu can also be used as a
discussion forum.
6. Scoreboard
A menu that shows the level of
performance excellence resulting from the
activity of the Facilitators obtained based
on the KPI values given by the Mentor.
Photo Geotagging menu, Notice Board, Recommendation Module, Assessment Module, Digital
Recruitment Dashboard, Gamification, Flagging Fraud, and Assistance Survey are new menus throughout
2023.
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Bestee Admin Web
The platform used by the admin as a data
integration center for all forms of activities,
programs, communication, information, and a
center for handling problems with assistance
at bestee. This superior feature on Web Admin
is used to review contributor performance and
activities through Assistance reports assessed
by mentors.
Bestee Mentor Web
Platform used by expert mentors to support
the Assistance process with their contributors /
mentees during the program. The main features
on Web Mentor include assessing contributor
reports, creating a Assistance schedule,
providing direction via the personal chat feature
and also providing article posting or insight for
contributors in the forum feature.
In general, the development of the platform throughout 2023 consisted of adding companion survey
features, SMO and SMC reports, report creation features on Web Mentor, and the Recommendation
Module Menu and Help Center.
Utilization of the Bestee Platform [GRI 203-2]
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The Bestee platform is used for the Bestee Assistance Program in the form of intensive assistance
provided by facilitators to customers. Throughout 2023, this Assistance program is divided into 3 large
groups, namely:
1. University Assistance Program. Assistance program carried out by students for customers intensively or
one on one. This program is carried out by students as a means of internship with a variety of position
options.
2. Army Bestee Assistance Program. Assistance program carried out by Bestee Alumni (Bestee Army) with
a variety of program forms and a more flexible number of customers. There are 3 (three) Assistance
programs by Bestee Army in 2023, namely:
a. Bestee Ceria: is an Empowerment program carried out among BTPN Syariah customers by
providing materials such as health, entrepreneurship, beauty and the environment.
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Bestee Ceria has been implemented throughout 2023:
1) at MMS Lowok Waru, Malang
2) at MMS Cimaung, Bandung
3) at MMS Bendosari, Solo
4) at MMS Kedungkandang, Malang
5) at MMS Cimaung, Bandung
6) at MMS Depok, Yogyakarta
Flat Tummy Exercise Glowing Skincare
MMS Cimaung MMS Lowokwaru
Flat Tummy Exercise Healthy Eating Menu
MMS Kedung Kandang MMS Bendosari
The Bestee Army involved as volunteers/facilitators are alumni of the Bestee piloting 1 and 2
programs in the previous year.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
b. Bestee Individual Assistance : is an Empowerment program carried out by providing individual offline
assistance for 1 month per customer. In 2023, the materials presented and implemented are Price List,
Business Identity and Personal Selling, the location of the assistance will be in Medan and Semarang.
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Activity
• Accompanying customers in teaching entrepreneurship material
offline
• Accompanying 1 customer
• The volunteering location is adjusted to the volunteer's domicile
Report
• Army Bestees have finished providing assistance
• Materials presented: Price List, Business & Personal Selling
(Promotion via WA)
• Implementation: Medan and Semarang
c. Bestee Ambassador: is an Empowerment program where the Bestee Army explains and invites
customers who have not participated in the Bestee program to want to take part in the program. In
2023, it will be implemented in 4 centers in the Bandung area.
Activity
• Explain the Bestee program and invite customers to join the program
• Activities are carried out in customer groups (PRS/Routine Meetings
Center)
• The volunteering location is adjusted to the volunteer's residence
Report
• 1 army bestee has finished doing Bestee Ambassador.
• Carried out in the Bandung area, in 4 centers
d. Bestee International: is a collaboration program between BTPN Syariah and International
Internship where BTPN Syariah through the Daya division provides opportunities for students
from various universities in Australia who want to know more about the customer empowerment
program at BTPN Syariah. Intern students have the opportunity to provide direct assistance
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
to BTPN Syariah customers by being accompanied by local students as translators between
customers and foreign students as well as partners during the internship activities.
v Throughout 2023, the International Bestee program ran 3 times (3 batches). The following are
details of the number of apprentices for each batch:
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Faithfully Empowering OTHERS
Batch 1
6 Students
(3 Australian students and 3 Indonesian students)
4 Facilitators
2 Social Media Officer
6 Nasabah accompanied
Month: January 2023
Location: Ciomas, Bogor
Batch 2
2 Students
(1 Australian student and 1 Indonesian student)
Facillitators + SMO (Social Media Officers)
7 customers accompanied
Month: June-August 2023
Location: Tangerang, Serpong Barat
Batch 3
3 Students (2 Australian students and 1 student
Indonesia)
Social Media Officer
Promoting the Program
Bestee in tier-3 -4 and International
Month: November-December
Throughout the 3 batches of the Bestee International program mentioned above, a variety of activities
were carried out. In batch 1 and batch 2, BTPN Syariah customers received direct assistance from
students. For batch 3, students utilized the knowledge gained from Assistance in previous batches to
create promotional content for the Bestee program across different media platforms. The goal is to
spread awareness and generate positive outcomes for customers and the Bestee program in the years
to come. BTPN Syariah remains hopeful for increased stakeholder involvement in the Bestee program,
demonstrating their dedication towards empowering inclusive communities in Indonesia.
Merdeka Fair Campus
BTPN Syariah has once again collaborated with MBKM in order to provide the widest possible
opportunities for students to learn and train themselves to be better prepared when they enter the real
world of work.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
KMF activities, especially in 2023, are aimed at introducing vocational education to the community by
providing a space for creative collaboration, as well as building a spirit of sustainable collaboration
regarding MBKM policies in the future.
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The Merdeka Fair Campus was held on December 11-12 at Graha Bhakti Budaya, Taman Ismail Marzuki
Complex, Cikini, Menteng, Central Jakarta. Apart from BTPN Syariah, various partners invited by MBKM
include:
1. Banking: Bank Mandiri, BRI, BTPN Syariah
2. State Companies: Telkomsel, Pertamina, PLN, INKA etc
3. Private Companies: Blibli, Astra International, SCM, Kompas Gramedia etc.
Throughout 2023, this activity has generated a positive impact for more than 25 thousand customers.
BTPN Syariah.
Daya Market
BTPN Syariah has a lofty goals for creating a sustainable ecosystem. Through its system, BTPN Syariah
aims to provide both financial and knowledge access to inclusive communities, including facilitating their
entry into markets.
The current access to market programs includes selling products through assisted marketing platforms
such as IG Live, Shopee, and Online Bazar. This mentorship program offers various activities, including:
1. Broadcasting live on IG or Shopee to sell products.
2. Consignment sales, with shipping costs from customer to MB covered by BTPN Syariah.
3. Communicating the Pasar Daya program to BTPN Syariah employees and external parties (Bestee
Army, bestee, universities, ministries, etc.).
The Pasar Daya program offers a diverse range of products, including food items (dry goods, honey, coffee,
etc.) and non-food items (batik fabrics, weaving, household items, clothing, bags, shoes, hijab, etc.).
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Through various social activities and a strong spirit for empowering inclusive communities, BTPN Syariah
has positively impacted over 25 thousand customers in 2023. These sustainable efforts have spread
benefits to millions of people in both the short and long term.
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Faithfully Empowering OTHERS
community testimony
BTPN Syariah values testimonials from the community, particularly those who support the Bestee
program. These testimonies serve as valuable feedback for evaluating and improving the program's
effectiveness in empowering individuals in the future. Both mentors and students play a crucial role in
faithfully empowering customers through the Bestee program.
Mentor
The mentor's role is to provide assistance, teaching, and counseling to the mentee/student in a consistent
and structured manner. Each mentee has one mentor who will be a discussion partner during the Bestee
program. A minimum assistance schedule of once per week must be maintained via the platform. Every
assistance session must be documented and reported via the platform.
The experience I gained, Masya Allah, added value to me,
especially in empathy, inclusion, and literacy in the fields
of finance, entrepreneurship, and MSMEs, which was
extraordinarily enjoyable. Wherever I am, Assistance is also
very convenient to do because everything is digitally based on
the Bestee platform. Assistance through the Bestee Program
has the potential to increase entrepreneurial inclusion for
customers, and the benefits can be felt directly by customers.
Restu
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Lecturer at FEB Unisma
During the assistance program, each mentor is assigned to accompany around 10-15 mentees. The
assistance schedule must be submitted by the mentor every week in accordance with the agreement
between the mentor and the mentee.
Discussions during assistance include: student findings in the field, customer business constraints,
modules that suit the customer's business profile and constraints, obstacles encountered when mentoring
customers, and how to make reports both on the Bestee Platform and on the MBKM website.
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There is a special pride in gaining the trust to be part of the
BTPN Syariah Bestee Program as a Mentor, because we
not only have the opportunity to apply our knowledge, but
also to participate in increasing the capacity of the younger
generation in their role as MSME Facilitators. The Bestee
program has proven to have a direct positive impact on
many parties, from academics, organizations, government,
to society. Hopefully, in the future, there will be more bright
young leaders coming from alumni of the BTPN Syariah
Bestee Program.
Adib F. Hidayat
Mentor
In general, the main task of mentors is to brainstorm and provide direction to students regarding the
obstacles they face during mentoring.
Mentors are not the only parties expected to provide solutions to students, but rather peer groups and
other support systems that can help students find the best solutions to the problems they face. Mentors
only guide and provide insight from the results of their mentees' discussions.
This experience has given me the opportunity to be directly
involved in the development and empowerment of ultramicro
business actors for BTPN Syariah customers. We
engage with enthusiasm and a positive spirit, exchange
ideas, and commit to achieving common goals. Thank you
to the Daya team for providing this opportunity to loyally
participate in empowering MSMEs. I am confident that with
our cooperation and dedication, we can continue to have a
positive impact on the development of Indonesian MSMEs
Roby Ardianto
Mentor
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Another important role for mentors, apart from guiding, is to conduct assessments and act as supervisors
for their mentees. If violations are found during the Assistance process, it is the mentor's responsibility to
remind and follow up on these findings with internal parties
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Faithfully Empowering OTHERS
Student
As facilitators, students must display strong integrity and are responsible for conducting home visits with
customers to provide intensive assistance. This involves 4 sessions per week per customer.
Before assistance begins, students are provided with all the necessary materials until they understand and
are ready to begin. During Assistance sessions, students are required to submit a report to their mentor
after each customer Assistance session, including photos, videos, and descriptions of the meeting results.
They will also receive briefings from the mentor for the next Assistance session. BTPN Syariah will conduct
a comprehensive evaluation after the Assistance period is completed. Students will receive appreciation,
certificates, and will be included in the Bestee program alumni group.
There are at least four positions offered to students who want to join the Bestee program, including:
1. Facilitator
2. Social Media Officer
3. Social Media Coordinator
4. Community Empowerment Officer
Facilitator:
The primary task of a facilitator is to assist BTPN Syariah customers in increasing their knowledge and
skills related to entrepreneurship for approximately one month per session.
Social Media Officer (SMO):
The main task of the Social Media Officer is to document activities carried out by the Facilitators to ensure
proper documentation and publication of Assistance activities. Additionally, SMOs play a role in providing
module recommendations to facilitators regarding access to the market (A2M).
Social Media Coordinator (SMC):
The Social Media Coordinator is responsible for creating content plans, evaluating the results of SMO
documentation, and managing Bestee's social media presence across various platforms.
Community Empowerment Officer (CEO):
Responsibilities include curating customer assistance data provided by facilitators, monitoring pre- and
post-customer data, evaluating reporting activities conducted by facilitators, etc.
This Bestee program is highly beneficial for students. We
gained valuable insights during the customer assistance
process, which can be used as valuable experience and
knowledge as we graduate from college. Hopefully, this
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Assistance experience will also be rewarding for students as it
not only serves as an internship but also has a real impact on
improving customers' skills and business income.
Intan Permata Sari
Fasilitator
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For students interested in joining the Bestee program, they must meet at least three main requirements,
including:
1. Active student status
2. Minimum semester 5
3. Interest in empowerment
Key Performance Indicators (KPIs) for students in this program:
1. Teach customers to use the Bestee Platform (technological literacy)
2. Assist customers by teaching assistance material from the Bestee Platform according to the
customer's profile (access to knowledge)
3. Apply the material learned in the customer's business to demonstrate improvements as evidenced by
the before-and-after Assistance results
4. Submit regular reports on each Assistance session promptly to the mentor, which will be reported to
MBKM/Kemendikbud and to BTPN Syariah via the Bestee Platform.
This program offers a valuable opportunity for students
to earn 20 credits and gain real-world work experience.
Students are accompanied and guided by extraordinary
mentors to empower underprivileged mothers who are
MSMEs. It is crucial to understand the obstacles, barriers,
and problems faced by MSME women, find solutions,
and implement them to develop their businesses. With
the Bestee program, all parties can benefit from this
exceptional assistance.
Rohmat Khasan Bisri
Fasilitator
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Faithfully Empowering OTHERS
Being a co-facilitator in this Bestee activity is truly exciting.
I can explore myself to hone both my soft and hard skills.
Additionally, I've gained valuable learning from playing
a supporting role and making a real impact in increasing
the knowledge and skills capacity of MSME mothers. This
experience has inspired me, showing that women can also play
a crucial role in driving the family economy forward.
Salsabila H. Fatimah
Fasilitator
Mentors and students who have joined the Bestee program are using the knowledge they gained from
higher education to empower and support inclusive communities with a strong sense of loyalty. They
understand their meaningful role in contributing to the development of their country.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Sustainability Performance Highlights
06
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Faithfully Empowering
T HE NATI ON
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Faithfully Empowering THE NATION
The dedication to faithfully empowering women in the
inclusion community drives BTPN Syariah to steadfastly offer
sustainable assistance and financing, tailored with precision
to suit their specific needs, thereby enhancing community
resilience.
global and domestic economic overview 7-Day Reverse Repo Rate (BI7DRR) by 25 bps
[GRI 2-22] to 6.00%, the Deposit Facility rate by 25 bps to
Bank Indonesia's recent publication highlights 5.25%, and the Lending Facility rate by 25 bps
a forecasted global economic slowdown, to 6.75%. This increase aims to strengthen the
accompanied by widening growth disparities stabilization policy of the Rupiah exchange rate
among nations. Projections indicate a modest from the impact of escalating global uncertainty
3% growth in 2023, declining further to 2.4% in and as a pre-emptive and forward-looking
2024. measure to mitigate its impact on imported
inflation, thus keeping inflation controlled within
In the US, robust economic growth persisted in the target of 3.0±1% in 2023 and 2.5±1% in 2024.
2023, buoyed by resilient household consumption
and domestic service sectors. Conversely, China Inflation pressure in Indonesia in December
experienced a slowdown due to weakened 2023, was still recorded at 2.61% yoy in Bank
consumer spending and a sluggish property Indonesia's inflation corridor, decreased from the
sector. Geopolitical tensions contributed to previous one in December 2022 of 5.51% yoy.
increased energy and food prices, sustaining
elevated global inflation levels. The current account balance in the third
quarter of 2023 recorded a surplus of USD 3.3
Mounting global economic and financial billion. Indonesia's foreign exchange reserves in
uncertainties, compounded by escalating December 2023 amounted to USD 146.4 billion,
geopolitical tensions, necessitated robust policy an increase from December 2022 of USD 137.2
responses to safeguard domestic economic billion.
resilience, particularly in Emerging Market
Economies (EMEs) like Indonesia.Global Demographic data shows that the population
economic growth is slowing amid escalating in Indonesia in 2022 amounted to 278.7
uncertainty. million people in 2023, an increase compared
to 275.8 million people in 2022. The number
These global economic conditions also impacted of poor people in Indonesia recorded at 25.9
Indonesia's domestic economy. The Bank million people in March 2023. Meanwhile,
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Indonesia Board of Governors Meeting (RDG) the unemployment rate in Indonesia in 2023
on October 18-19, 2023, decided to raise the BI decreased to 5.32% from 5.5% in 2022.
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Macroeconomic Indicators of Indonesia
Unit 2023 2022 2021
• Gross Domestic Product (annual % change) 5.0 5.01 5.03
• Inflation (annual % change) 2.61 5.5 1.9
• Government Debt (% of GDP) 38 39.9 41.0
• Exchange Rate (IDR/USD) 15,397 15,568 14,269
• Current Account Balance (% of GDP) 0.2 1 0.3
• Benchmark Interest Rate (%) 6 5.5 3.5
• Population (in million) 278.7 275.8 273.9
• Poverty (% of population) 9.36 9.5 9.7
• Unemployment (% of workforce) 5.32 5.5 6.5
• Foreign Exchange Reserves (In billion USD) 146.4 137.2 144.9
For GDP, Government Debt in 2023 is a forecasted figure, and for Poverty in 2023 is the position as of March 2023.
Several national economies are showing signs of a "K-shaped recovery" following the Covid-19 pandemic.
While the upper-middle economic group has successfully driven economic growth, the lower-middle
economic bracket, representing the inclusive society, still faces challenges in bouncing back to pre-
pandemic levels. This aligns with data from the Central Bureau of Statistics (BPS), which indicates that
the productivity index of Micro Small Enterprises (UMK) remains below pre-pandemic levels. On the other
hand, Medium to Large Enterprises (UMB) have experienced significant recovery in productivity.
This presents a unique challenge for BTPN Syariah to remain committed to empowering productive women
from the inclusive community to achieve sustainability in Indonesia. For BTPN Syariah, success is not
solely measured by financial performance but also by the positive impact the Bank creates in benefiting a
broader spectrum of society.
Sharia Banking
According to data from the Islamic Banking Statistics—December 2023, published by the Financial Services
Authority (OJK), the number of Sharia Commercial Banks and Sharia Business Units remains unchanged
from the previous year, totaling 33 units. Meanwhile, the number of Sharia People's Financing Banks
(BPRS) in Indonesia has increased to 173 from 167 in December. The number of BPRS branch offices has
also seen an increase from 668 offices in December 2022 to 694 offices in August 2023.
BTPN Syariah periodically measures its internal performance and compares it with peers (benchmarking).
The results of benchmarking serve as a basis for periodic evaluation, providing comparative information,
and understanding the strengths and weaknesses of the company that can be utilized for the
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
improvement and development of BTPN Syariah in the future.
Maintaining the performance of BTPN Syariah [OJK F.2][GRI 2-22]
The condition of Islamic banking in October 2023 is more or less similar to conventional banking. The ROA
of Islamic banking stands at 1.88%, lower than conventional banks at 2.74%. However, BTPN Syariah
maintains an ROA of 6.3%, significantly above the average for both Islamic banks and conventional banks.
BTPN Syariah manages to maintain its BOPO at 78.4%, below the average of Islamic banks (78.31%) and
conventional banks (78.92%). With a strong capital adequacy reflected in BTPN Syariah's CAR at 49.8%,
approximately above average of Islamic banks (25.41%) and conventional banks (27.65%).
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Faithfully Empowering THE NATION
BTPN Syariah remains committed to serving productive pre-financial inclusion families scattered across
various regions in Indonesia, with various innovations in its services. With assets of IDR 21.430 billion,
the Bank serves 7 million customers, including 4.2 million active customers, operating in 257 thousand
communities in 2,600 rural areas in Indonesia, strengthening the Bank's presence in the productive
financial inclusion segment of society to continue contributing to poverty alleviation, reducing social
inequality, and ensuring sustainability for future generations.
For BTPN Syariah, which remains faithful in empowering inclusive communities (the bottom segment of
the economic pyramid), the COVID-19 pandemic situation in 2023 continues to have a significant impact
on business operations, company performance, and customer conditions, especially financing customers.
This is evident from BTPN Syariah's 2023 NPF, which was slightly higher than the previous year. However,
thanks to the hard work, resilience, and full support of all empowerment bankers, financing customers,
funding customers, supplier partners, Government/Regulators, Shareholders, and other stakeholders,
BTPN Syariah managed to close 2023 with sustained business performance.
Towards financing customers, BTPN Syariah continues to assist those affected by the pandemic situation,
ensuring disbursements to customers while prioritizing caution and thorough assessment. The Bank also
provides financial management training, entrepreneurship tips (access to knowledge), and assistance in
accessing markets for financing customers.
The commitment and support from customers who entrust their funds to assist in financing inclusive
communities are vital elements in maintaining a sustainable ecosystem. BTPN Syariah values the loyalty of
its customers, which serves as a driving force to continue empowering productive families in remote areas
across the nation.
In fostering a digital ecosystem that promotes sustainability, BTPN Syariah has implemented the
development of the "Warung Tepat for Mitra Tepat” application, which reached approximately 30,000
agents by 2023. This agency model development aims to enable the Mitra Tepat (Right Partners) to serve
financing customers in saving (deposit and cash withdrawal), support the payment process of financing
customers' installments (access to finance), and facilitate local communities in purchasing daily necessities
(access to supply) in a cashless manner.
BTPN Syariah believes that the quality of service provided to customers also depends on the quality of
goods and services from supplier partners. Therefore, BTPN Syariah conducts periodic evaluations of all
supplier partners, including suppliers of goods, information technology products, and service providers,
such as operating system services. Towards supplier partners, BTPN Syariah prioritizes cooperation with
local supplier partners as a commitment to supporting regional economic development. BTPN Syariah
maintains a list of vendor and supplier partners, both satisfactory and unsatisfactory, obtained from
evaluations of financial capabilities, workforce, and the quality of goods and services provided during a
certain period.
Regarding the Government and Regulators, BTPN Syariah ensures compliance with various regulations
impacting social and environmental aspects in 2023. BTPN Syariah disburses cash dividends to
Shareholders in 2023 for the 2022 fiscal year performance to shareholders and remains committed to
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
updating information periodically, both through press releases and during Public Presentations aimed at
promoting transparency regarding the condition of BTPN Syariah to the public. PT Fitch Ratings Indonesia
reaffirms BTPN Syariah's Long-Term National Rating remains at AAA (idn) with a Stable Outlook. This
rating is given to companies with the lowest expectation of default risk compared to all other issuers or
bonds in the same country or monetary union.
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At the end of 2023, BTPN Syariah's disbursed financing increased by Rp11.4 trillion, 1.2% compared to
the previous year, which was made possible thanks to the support of all stakeholders, the unwavering
commitment of the team, and resilient customers. The Bank has responsibly booked provisions amounting
to Rp1.214 billion. The higher provision formation is due to challenging customer conditions and as a Bank's
anticipation of POJK Relaxation related to the Covid-19 pandemic.
Third-party funds in 2023 reached Rp12.1 trillion, growing by 0.8% compared to the previous year's Rp12.0
trillion. Strong funding supported by strong capital makes BTPN Syariah's liquidity very adequate. In 2023,
BTPN Syariah was able to record strong net profit of Rp1.1 trillion, a decrease of 39.4% from the previous
year's Rp1.8 trillion.
Below is a summary of the balance sheet position changes and the profit and loss table of BTPN Syariah,
illustrating BTPN Syariah's performance in 2023.
Summary of BTPN Syariah's Economic Performance in 2023
2023 2022 2021
Balance Sheet Summary (in IDR million)
Total Assets 21,435,366 21,161,976 18,534,856
Productive Assets 20,304,224 19,422,089 17,075,443
Financing Granted 11,387,861 11,527,463 10,443,469
Total Liabilities 2,737,413 2,910,720 2,543,053
Customer Deposits and Temporary Syirkah Funds 12,142,817 12,048,529 10,973,460
Total Equity 8,777,133 8,407,995 7,094,900
Income Statement Summary (in IDR million)
Net Interest Income 5,259,749 5,029,350 4,279,210
Other Operating Income 60,949 65,646 22,332
Operating Expenses (2,043,512) (1,869,492) (1,693,292)
CKPN Expenses (1,898,117) (945,052) (728,220)
Net Operating Income 1,379,069 2,280,452 1,880,030
Net Profit for the Year 1,080,588 1,779,580 1,465,005
Social and Environmental-focused Financing Portfolio [GRI 2-23, GRI 2-24, GRI 2-25, FS6, FS16]
The unevenness of economic development, especially in rural areas where communities lack financial
inclusion, is one of the issues in sustainable development. This disparity poses one of the greatest
challenges for Islamic banking to serve inclusive communities.
Since its inception, BTPN Syariah has consistently directed its financing towards the inclusive segment,
specifically targeting women and mothers from inclusive communities who previously had no access to
banking financial services, whether conventional or Islamic. BTPN Syariah's financing portfolio is focused
on this segment, which is more laden with a social aspect approach. This approach enables financing
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
customers to improve their economic capabilities, consequently leading to the development of their social
lives. In addition to fulfilling customers' financial access needs, BTPN Syariah also provides other non-
financial support implemented through four main pillars.
The four main pillars that serve as the facilities of BTPN Syariah's Right Financing products are financial
packages, empowerment programs, membership systems, and Assistance at BTPN Syariah. These
four main pillars are interconnected in building the four superior customer behaviors, namely: Courage,
Discipline, Hard Work, and Mutual Assistance (BDKS).
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Faithfully Empowering THE NATION
5-year financial package Daya
Financial solution in one package: Training program
• Venture capital Training for capacity
• Free life insurance improvement in health,
• Savings (free monthly fee) for education, entrepreneurship,
the future. Tabungan and environment
• Business capital increases
with each cycle
• after the 3rd year 5 year financial Daya
of financing, renovation package
of home & improvements
in education
4
Superior Behaivor:
Courage, Discipline,
Hard Work,
Mutual Assistance
Community Officer
• #bankirpemberdaya
Membership System Membership Community
trained to exemplify the
• Group is selected by system Officer behaviors:
customers honest
• Regular polite
• Mandatory Savings disciplined
• Joint Liability • Becoming a facilitator for
Daya program
The four main pillars of Sharia Financing Excellence are:
1. Financing Program
Financial Aid packages provided to customers to meet the needs of building and expanding productive
businesses. This assistance is repaid in biweekly installments, and customers also receive additional
benefits such as life insurance for themselves and their spouses, savings with no minimum balance and
administrative fees, as well as installment exemptions on Eid al-Fitr. After successfully completing three
cycles, customers have the opportunity to obtain financing for home improvements and their children's
education.
2. Daya Program
Daya Nasabah Program aims at continuously enhancing capabilities and knowledge through ongoing
programs in health, entrepreneurship, and environmental fields.
3. Membership System
Customer Membership System where customers form groups and establish centers. Regular meetings
are held within these centers to provide banking services. If any customers encounter difficulties, the
members of the group within the center will assist each other.
4. Community Officers
Trained Community Officers who regularly serve and provide assistance to financing customers by
meeting at customer centers.
These four pillars are the primary foundation for fostering four exemplary behaviors that inclusive
customers should possess: Courageous Entrepreneurship, Discipline, Hard Work, and Mutual Assistance.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The implementation of these four main pillars of Sharia Financing Excellence is consistently carried out
alongside rigorous oversight. Community Officers are required to fill out a series of forms that serve
as data inputs on tablets for BTPN Syariah in managing the financing portfolio risks from all customer
centers.
At a higher level, Business Coaches assisted by Quality Assurance are obligated to evaluate the adherence
of all levels in implementing these four pillars. Subsequently, Internal Audit randomly conducts periodic
inspections to ensure compliance with the implementation by all levels. Therefore, the application of these
four pillars simultaneously serves as a procedure for identifying and mitigating social risks that could
affect the quality of financing. [FS2, FS9]
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Regarding financing for business development for financing customers, it is carried out using a wakalah
wal murabahah contract, which allows financing customers who do not yet have a business to obtain
financing for the purchase of new business capital goods or business support goods for those who are
establishing a new business.
The purchase of goods is represented by the financing customer with a wakalah agreement, which outlines
the details of the goods to be purchased along with their prices. Subsequently, the financing customer
is required to repay the financing for the purchase of goods plus the predetermined margin by making
installments according to the agreed-upon timeframe.
In 2023, the key priorities outlined in the RAKB indicators for financing customers at BTPN Syariah include
alternative exploration financing aimed at inclusive communities. This involves providing Sharia-compliant
financing for working capital purposes to individuals, extending financing to partners (Mitra Tepat), and
collaborating with the Ministry of Public Works and Public Housing (PUPR) to distribute subsidies to BTPN
Syariah customers for home repair or renovation purposes (BP2BT Program). These three products align
with BTPN Syariah's commitment to community empowerment initiatives.
The need for financing by customers, especially to recover from the pandemic, presents a unique
opportunity for BTPN Syariah to provide tangible assistance. The business performance of financing to
productive inclusive families in 2023 continues to demonstrate sustained performance.
Here is the financing performance according to the main geographical areas:
Net Financing Summary (in Million Rupiah) 2023 2022 2021
Java 6,462,888 7,286,758 6,729,329
Bali and Nusa Tenggara 454,684 420,917 363,392
Sumatra 2,832,317 2,647,194 2,304,562
Kalimantan and Sulawesi 588,593 538,989 455,020
From the financing achievement of Rp 11.388 billion, 99.6% is financing for MSMEs.
Financing can grow due to intensive efforts made by #bankirpemberdaya, namely Community Officers
in the field. This fostered positive trust within inclusive communities to face the challenges in 2023. As a
result, financing customers become adaptive, creative, positive, and resilient in revitalizing and running
their businesses. They become tenacious and resilient so that their business wheels can turn again and
continue to operate. The bank also continues to enhance the quality of financing through diversification of
strategies and activities in the field. The reach for new customers is continuously expanded along with a
strengthened selection process for prospective financing customers.
Distribution of Economic Value Generated [GRI 201-1]
The total economic value distributed by BTPN Syariah in 2023 to stakeholders amounted to IDR 3 trillion,
down 7.8% from the value of IDR 3.2 trillion in the previous year. In this year, BTPN Syariah also successfully
fulfilled its commitment to shareholders by distributing dividends totaling Rp681 billion.
BTPN Syariah provides two types of contributions to the country, namely direct and indirect financial
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
contributions and non-financial contributions.
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Direct financial contributions take the form of income tax payments and other levies. The value of financial
contributions reached IDR 421 billion, down 17.6% from the previous year's IDR 510 billion. Meanwhile,
indirect financial contributions take the form of realization of intermediary functions, so that business
customers from the inclusive community who previously did not have access to banking support, now
and in the future receive financial support to develop their businesses. The development of businesses by
inclusive business actors in these inclusive segments will ultimately increase tax payments to the state. In
addition to taxes, the increasing scale of business activities in the inclusive community can reduce poverty
levels and income disparities in society.
Meanwhile details of the non-financial contributions provided can be found in the Faithfully Empowering
Others, Faithfully Empowering Inclusive Communities, Faithfully Empowering for Endeavors, Faithfully
Empowering the Environment, and Good Governance for Sustainable Empowerment chapters in this 2023
Sustainability report.
In carrying out its business activities, BTPN Syariah does not receive financial assistance from the
Government to realize all operational activities, whether in the form of tax exemptions, subsidies, grants
for research and product development, and so forth. In order to support business development, BTPN
Syariah retains an Economic Value amounting to Rp1.9 trillion as detailed in the following table.
Details 2023 2022 2021
Direct Economic Value Received
Income from Fund Management by BTPN Sharia as Mudharib 5,304,149 5,051,508 4,408,251
Other Operating Income (Expense) - Net 502,800 387,808 287,923
Total direct economic value received 4,801,349 4,663,820 4,120,328
Direct Economic Value Distributed
General Operating Expenses 681,107 676,351 546,113
Employee Salaries and Allowances 1,362,405 1,193,141 1,147,179
Third-party Rights to Profit Sharing of Temporary Syirkah Funds 486.433 344,440 394,632
Payments to the Government (Income Tax and Value Added Tax) 420,516 510,301 434,535
Total direct economic value distributed 2.950.461 3,199,859 2,776,612
Total Economic Value Retained 1.850.888 1,463,841 1,343,716
Support for Sustainable Development Goals (TPB)
The sustainability ethos of Islamic banking revolves around maslahah, prioritizing human welfare. This
guiding principle underscores BTPN Sharia's steadfast commitment to continuously assist inclusive
communities through an inclusive approach. Together with stakeholders, the bank remains dedicated to
serving wholeheartedly, extending its support to every corner of the nation.
All of BTPN Sharia's financing is directed towards inclusive communities, aligning with sustainable
business practices rooted in inclusivity, particularly catering to Micro, Small, and Medium Enterprises
(MSMEs). This financing model actively contributes to the achievement of Sustainable Development
Goals (SDGs), notably Goal 1 (Ending poverty), Goal 8 (Decent work and economic growth), and Goal 10
(Reducing inequalities).
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Sustainability Performance Highlights
07
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Faithfully Empowering
INCLUSIVE COMMUNITIES
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Faithfully Empowering
INCLUSIVE COMMUNITIES
In 2023, our dedication to providing quality and equitable products
and services, safeguarding customers, adeptly addressing complaints,
and furnishing technological support for the betterment of millions of
individuals is a source of collective gratitude.
Through our array of funding products, customers have the opportunity to allocate funds to productive
underprivileged individuals striving to achieve prosperity. With an unwavering commitment to
empowerment, we endeavor to provide optimal financial solutions and services, enabling inclusive
communities to evolve into sustainable sources of inspiration.
products and services commitment and were no incidents of non-compliance regarding
policies [OJK F.17] [GRI 2-23, GRI 2-24, GRI 2-25, FS15) customer confidentiality and marketing
Conducting responsible business behavior, applying communications. [GRI 417-3, GRI 418-1]
the precautionary principle, respecting human c. BTPN Syariah carries out regular reviews of
rights are commitments that are in line with our the products and services currently available to
good and sincere intentions. With the spirit of suit customer needs, in line with developments
faithfully empowering customers in an inclusive in mobile banking and the latest technology
society, we have policies and procedures that pay applications. The review concerns various
attention to the following: relevant aspects and involves all relevant
a. Prioritize the suitability of products and departments and directorates. BTPN Syariah
services to customer needs and capabilities and has a Business Development Division which
in accordance with the Mission and Vision of will continue to manage and develop banking
BTPN Syariah. products and services to meet the needs of
b. For each product and service offered to today's customers and inclusive society.
customers, the Bank makes a summary of d. In order for customers to understand the
information regarding products and services sharia financing products offered, prospective
delivered to customers via the official BTPN customers are required to attend basic
Syariah website, at the start of the offer membership training lasting 1 (one) hour for
and/or when an agreement is reached with 5 (five) days delivered by the BTPN Syariah
the customer which is reflected during the Community Officer (CO). Only customers
process of signing the agreement with the who are declared disciplined in attending and
customer . The summary of product and passing the inauguration will be processed
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
service information refers to OJK provisions further as customers.
and follows applicable sharia principles. If e. Disbursement to financing customers is always
there are changes to the terms and conditions carried out in regular meetings agreed upon
or features of a product, customers will be and witnessed by all center members. Financing
notified. Through Know Your Customer (KYC), customers are also given installment and
BTPN Syariah can find out customer profiles savings cards which will be updated every time
and explore their needs, so that they can offer they make a transaction. In this way, customers
appropriate solutions. The Bank emphasizes know the amount of their obligations and
ethics in communicating with customers savings balance.
and always maintains the confidentiality of f. A product, financial service and banking
customer privacy in accordance with the Bank's solution can be offered to customers if the
code of conducts. In the reporting period there following conditions are met:
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• Products and services have been approved Syariah emphasizes the importance of mitigating
in accordance with sharia principles and social risks within the communities where potential
other applicable authorities including customers reside, as well as addressing social and
having received regulatory approval. To environmental risks associated with opening new
date, no products, financial services and centers in inclusive community environments. [GRI
banking solutions have been suspended or FS2]
withdrawn after launch. [GRI 417-1, GRI 417-2]
• Products and services have been evaluated Several provisions are implemented to mitigate
for safety supported by standard these risks:
procedures that regulate the process a. Business activities are conducted in alignment
of these products and services, and with Sharia principles and do not violate any
these procedures have been approved in applicable laws or regulations, including social
accordance with applicable regulations, and environmental regulations.
the infrastructure is available, including b. BTPN Syariah maintains a friendly relationship
procedures, systems, outreach and human with local community leaders, sub-district
resources. [OJK F.27] heads, and heads of local neighborhoods (RW)
to inform them about the bank's presence
We view all these activities as integral to and its mission to assist mothers in the local
our commitment to maintaining fair and community where centers are located.
secure product and service policies for c. Existing center members recommend
inclusive communities, thereby fostering loyal prospective financing customers to
empowerment within a sustainable ecosystem. join together in a center or form a new
center, fostering a supportive community
The Service Level Agreement (SLA) serves as a environment.
cornerstone in our service quality control policy, d. All center members commit to participating
mandating adherence at all levels in delivering in basic membership training stages and
services to customers. Each function and position attending regular center meetings where
within the bank is assigned specific SLA targets relevant knowledge is shared.
corresponding to their duties and responsibilities. e. Members within a center share a commitment
Achievement of SLA targets is a key performance to supporting and assisting each other in their
assessment metric across all levels. BTPN Syariah business activities and business development
rigorously implements product and service launch endeavors.
policies to demonstrate adherence to all relevant f. BTPN Syariah provides financing insurance to
laws and regulations. Consequently, there have customers and insurance for their spouses in
been no recorded incidents of regulatory violations the event of death, alleviating the financial
pertaining to product development or related to burden on the family.
social and environmental aspects.
Community Officers consistently accompany
Our Financing Policy is readily accessible to all productive female customers, demonstrating 4
parties within BTPN Syariah, regularly updated (four) superior behaviors: Courage, Discipline, Hard
in accordance with internal regulations, and Work, and Mutual Assistance (BDKS). This support
approved by the Board of Directors and Board of aims to boost their fighting spirit and enhance
Commissioners. It undergoes a thorough review their quality of life, with qualified assistance being
process, complemented by the input of the Sharia crucial to BTPN Syariah's success in serving high-
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Supervisory Board, to ensure compliance with risk inclusion segment financing customers.
Sharia principles. Within the financing policy, BTPN
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Faithfully Empowering
INCLUSIVE COMMUNITIES
Taking the right step to empower people
At the heart of BTPN Syariah's business model lies the collection of funds from those with the means to
afford it, which are then channeled to inclusive communities in need, guided by Sharia principles.
Funding customers are given the opportunities to empower millions of productive underprivileged families
across Indonesia, thereby enriching their lives with greater meaning. To expedite this noble endeavor,
BTPN Syariah offers a range of funding products with competitive profit sharing, coupled with services
focused on customer comfort and satisfaction. The bank's commitment to this cause is evident through
the exemplary performance of #bankirpemberdaya, its solid reputation, robust financial health, and
transparent fund management practices.
Driven by its Funding Unique Value Proposition (UVP), encapsulated in the Power program, Sustainable
Superior Performance, optimal returns, and excellent service, #bankirpemberdaya excels in serving
customers. Moreover, BTPN Syariah has continually evolved the sustainability development of its Unique
Value Proposition (UVP) concept for #bankirpemberdaya. This evolution underscores the bank's dedication
to demonstrating that the principle of Together Taking The Right Step in Empowering People, rooted in
Sharia, is intricately woven into the fabric of its business operations. Through customer surveys conducted
between 2022 and 2023, it is evident that customers perceive BTPN Syariah's unwavering commitment
to faithfully serving inclusive communities positively, recognizing their involvement in the bank's
empowerment initiatives.
Excellent
Daya
Service
Optimum Sustainable
Returns Superior
Performance
Funding Unique Value Proposition (UVP)
Funding customers hold a strong belief in BTPN Syariah's genuine adherence to Sharia principles in its
empowerment efforts. They recognize the crucial importance of sufficient funding for the growth and
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
development of inclusive communities, facilitated through the assistance of #bankirpemberdaya at BTPN
Syariah. Moreover, these customers trust that the funds they entrust to BTPN Syariah are managed with
integrity, ensuring activities with a significant positive social and environmental impact, thereby expanding
their charitable reach and fostering inner satisfaction.
Despite the fluctuating returns across the banking industry throughout 2023, BTPN Syariah remains
steadfast in optimizing its funding business. The bank achieves this by fostering synergy between
#bankirpemberdaya and its customers, ensuring a consistent provision of empowerment to inclusive
communities.
Alhamdulillah, the collection of funds by BTPN Syariah yields sustainable benefits for millions of people,
underlining the enduring impact of the bank's initiatives.
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Digitizing services for inclusive feature. This technological advancement not
communities [OJK F.26] only enhances customer convenience but also
We strive to provide Sharia-based banking bolsters security in managing their finances at
products, services, and solutions tailored to the BTPN Syariah. Looking ahead, we are actively
unique conditions, backgrounds, and geographic pursuing the development of the QRIS feature,
circumstances of inclusive communities. Through currently pending approval by regulators.
this approach, we aim to address and mitigate The implementation of QRIS will streamline
social and environmental challenges effectively. transactions for customers, saving them valuable
time as they no longer need to physically visit
Recognizing the prevalent technological branch offices or the nearest ATM locations.
advancements and the adaptive nature of inclusive
communities, we acknowledge the necessity Aplikasi for Mitra Tepat
of establishing a Sharia digital ecosystem to In its commitment to faithfully empowering
stimulate economic growth within the inclusion inclusive communities across Indonesia, BTPN
segment. Syariah introduced Mitra Mitra as a branchless
banking network, tailored to cater to the needs
Our efforts and initiatives for suitable and of productive women in inclusive societies. Mitra
adaptable digital solutions are conducted Mitra offers banking services and products
in phases, focusing on the development of designed to facilitate financial literacy and provide
applications with efficient and effective financing customers with faster and more efficient
automation, user-friendly interfaces tailored transaction convenience.
to the needs of customers, partners, and
#bankirpemberdaya, all united under the By the end of 2023, BTPN Syariah successfully
mission of "technology for good." This endeavor achieved its target of establishing 30,000 Mitra
aims to enhance accessibility for marginalized Tepat outlets nationwide. These outlets are
communities residing in disadvantaged or remote equipped with application technology for Mitra
areas of Indonesia that have previously lacked Tepat featuring face recognition capabilities,
access to banking services. [GRI FS13, FS14] streamlining the registration process for Mitra
Mitra partners.
By fostering a Sharia-based digital ecosystem that
supports an inclusive community, we anticipate The development of application technology
an increase in customer loyalty among both for Mitra Tepat underscores the bank's loyal
funding and financing customers, leading to commitment to empowering and supporting
more efficient management of third-party funds sustainable financing. Mitra Tepat outlets serve
from funding customers. These funds are then as transaction points for cash deposits and
channeled towards financing business capital for withdrawals, simplifying installment payments
financing customers, ultimately enhancing overall for financing customers with enhanced time and
operational efficiency. space efficiency.
TEPAT Mobile Banking and Internet Banking Since 2022, BTPN Syariah has collaborated with
By offering easy and efficient payment strategic institutions, supported by BTPN Syariah
facilities through Mobile Banking and Internet Ventura, to provide product payment services.
Banking, we aim to enhance the accessibility The Warung Tepat application, utilized by Mitra
of financial services provided to our customers. Tepat outlets, facilitates cashless transactions for
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The development of internet banking with essential goods, enhancing convenience for local
comprehensive features is a testament to our residents across 298 districts and cities.
commitment to utilizing technology for the
benefit of both individual and corporate funding Furthermore, BTPN Syariah, in collaboration with
customers, ensuring that benefits are distributed business partners, has introduced the pay-later
fairly and equitably. murabahah feature within the Warung Tepat
application. This feature serves as an alternative
Throughout 2023, we focused on enhancing Mobile payment method for goods traded through the
Banking and Internet Banking by introducing bank's partner platform, facilitating 14,600
account opening functionalities through the transactions by the end of 2023, including bill
appropriate mobile application and internet payments for BPJS, PLN, and credit and data
banking platforms, catering to both existing and packages.
new customers while incorporating the eKYC
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Faithfully Empowering
INCLUSIVE COMMUNITIES
Through its digital services and technology, BTPN Syariah aims to consistently and faithfully empower
customers by offering customer-centric banking services aligned with the needs of inclusive societies.
Terra (Tepat Prospera)
All #bankirpemberdaya, including Community Officers (CO), have been equipped with Android-based
tablet devices featuring the Terra Application, aimed at faithfully empowering inclusive communities in
general and financing customers in particular.
Developed with an agile mindset, the Terra application streamlines the process from customer
financing application to approval, as well as operational activities related to the team's
daily fieldwork. This technological advancement enhances transparency and efficiency in
#bankirpemberdaya activities, with processing times becoming more accurate and faster compared
to manual methods. Moreover, the use of the Terra application promotes efficiency in paper usage,
aligning with sustainable practices.
These technology-based services contribute to increased customer satisfaction, comfort, and ease in
accessing banking services at BTPN Syariah, ultimately enhancing the overall customer experience.
Mitra Tepat Warung Tepat
Terra Aplication Aplication Aplication
Terra Application Mitra Tepat Application that offers
simple and securedCO Application Reliable access to supply/goods
daily application application to help
Mitra Tepat/ agents
• Terra Application by the spirit of faithfully empowering the inclusive
CO daily application with the simple and communities.
secured concept
BTPN Syariah regulates the General Principles
• Mitra Tepat Application of Consumer Protection including transparency,
Reliable application to assist the agent/ Mitra fair treatment, reliability, confidentiality and
Tepat security of consumer data/information, and
handling complaints and resolving consumer
• Warung Tepat Application disputes simply, precisely and in accordance with
Application that offers access to supply/goods regulations. The guidelines used include:
Simplified, user-friendly, and secure product • Circular Letter No. 17/SEOJK.07/2018 regarding
and service innovations, coupled with support Guidelines for Implementing Consumer
for sustainable usage, serve as the cornerstone Complaint Services in the Financial Services
of success in enhancing digital literacy and the Sector,
welfare of inclusive communities in Indonesia. • POJK No. 18/POJK.07/2018 concerning
Consumer Complaint Services in the Financial
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Moving forward, we are committed to further Services Sector,
developing and innovating Sharia digital • POJK No. 6/POJK.07/2022 concerning Consumer
products and services using agile working and Public Protection in the Financial Services
methods. This approach enables us to Sector,
continuously enhance our offerings, ensuring • Bank Indonesia PADG Circular Letter No.
increased service quality, customer comfort, and 23/17/PADG/2021 concerning Procedures
ecosystem security, all aligned with the spirit of for Implementing Bank Indonesia Consumer
faithfully empowering. Protection,
• Bank Indonesia Regulation No 22/20/PBI/2020
customer protection and customer concerning Bank Indonesia Consumer Protection,
complaint handling [GRI 2-25] • Board of Directors Decree Number. SK.005/
One of BTPN Syariah's commitments to provide DIR/OPTS/IX/2022 concerning Duties and
protection and handle customer complaints, is Responsibilities of the Consumer & Community
implemented by opening complaint channels and Protection Function.
providing solutions as quickly as possible underline
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BTPN Syariah has established a Consumer resolved, both consumer complaints received
Complaint Resolution Unit (UPPK), which is through the person in charge of the contact
within the Operations function of the Directorate channel and through the OJK traceable
in charge of Finance and Operations. This unit application in APPK (Consumer Protection
was formed to handle and resolve complaints Portal Application).
submitted by consumers. This unit handles d. Based on OJK Regulation no. 31/POJK.07/2020
customer complaints based on the Policies and concerning the Implementation of Consumer
Procedures regarding handling, resolving and and Community Services in the Financial
reporting consumer complaints. [OJK F.24] Services Sector by the Financial Services
Authority, if there is a case where the customer
BTPN Syariah has built a consumer complaint is dissatisfied with the resolution from the
service mechanism. Complaints can be submitted Bank, the customer is given the opportunity to
via contact channels at Branch Offices, Sub- mediate with BI or LAPS (Alternative Dispute
Branch Offices and Functional Operational Offices Resolution Institution ) already registered.
(KFO) throughout Indonesia and the BTPN Syariah e. On a regular basis, UPPK will submit
Contact Center with telephone number 1-500-300 consolidated consumer complaint reports to
and Toll Free telephone number 0-800-1500-300. the Regulator in accordance with applicable
There is no charge for any complaints submitted by regulations. [GRI 417-2, GRI 417-3, GRI 418-1]
consumers.
In 2023, BTPN Syariah received 9,406 incoming
a. Complaints are submitted directly through contacts, consisting of 60.3% Requests, 34.1%
the contact channel, recorded and resolved by Questions and 5.6% Complaints. All (100%)
officers and officials in that section. consumer complaints can be resolved in
b. Complaints that enter the contact line and accordance with regulatory provisions, in less
require further investigation, after being than 20 working days (on average completed
recorded by the person in charge of the contact within 5 working days). There were no incidents
line, are then submitted to the UPPK work unit. of non-compliance with regulations regarding
Furthermore, UPPK follows up on the resolution product information and labels and marketing
of consumer complaints received in accordance communications. Therefore, during 2023 none of
with applicable BTPN Syariah Policies and our products and services will be withdrawn from
Procedures. the market. [OJK F.29][GRI 417-2, GRI 417-3]
c. UPPK carries out monitoring to ensure that
the handling of consumer complaints has been
Public Complaints Report for 2021 to 2023
Period Resolved Incoming Contact Incoming Request Question Complaints
2021 100% 6,976 26.40% 67.30% 6.30%
2022 100% 12,625 53.50% 42.20% 4.30%
2023 100% 9,406 60.30% 34.10% 5.60%
Public Complaint Report based on complaint mechanism
2023 2022 2021
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Reporting Mechanism
Total Percentage Total Percentage Total Percentage
WBS 0 0 0 0 0 0
Email 10 2% 9 2% 0 0
Phone (hotline) 279 51% 323 60% 341 78%
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Faithfully Empowering
INCLUSIVE COMMUNITIES
Public Complaint Report based on complaint mechanism
2023 2022 2021
Reporting Mechanism
Total Percentage Total Percentage Total Percentage
Branch 219 44% 202 37% 92 21%
Social Media 6 2% 2 0 6 1%
APPK/Regulators 9 1% 5 1% 1 0
Head Office 2 0 1 0 0 0
Total 525 100% 535 100% 440 100%
Numbers of Complaints Based on Complaint Topic in 2023
Finished
Complaint Topic
Total %
Mitra Tepat 35 7%
Mobile Banking 229 44%
Financing 157 30%
Savings 21 4%
ATM 69 13%
Deposit 1 0
Internet Banking 13 2%
Total 525 100%
In supporting businesses that are loyal to empowering inclusive communities, BTPN Syariah has
made comprehensive improvements in handling consumer complaints by continuously improving the
infrastructure and process for resolving consumer complaints. This is also done to increase customer
loyalty and satisfaction, inclusive society in Indonesia.
We believe that customers should not only make BTPN Syariah a financial institution for them, but more
than that, make us a partner who always accompanies them to do good, develop their business and realize
their dreams and aspirations to achieve a meaningful future.
To faithfully empowering inclusive communities can be carried out optimally, BTPN Syariah periodically
assesses the impact of its products/services and activities on the welfare of financing customers, the
development of the welfare of local communities and prepares development programs through Daya
activities. [OJK F.28][GRI 413-1]
a feature on inspirational customer
Nancy, a resilient single mother raising two children, never imagined she would triumph over her
adversities. Her weaving venture, which began seven years ago, is now blossoming. Furthermore, Nancy is
branching out into the pastry industry.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Residing in a village in East Nusa Tenggara with her 98-year-old father and her four-year-old second child,
while her eldest lives in Jakarta, Nancy relies on BTPN Syariah as her financial partner. Beyond providing
capital loans, BTPN Syariah extends support through the Daya BTPN Syariah program and guidance from
the Bestee BTPN Syariah Program, facilitated by students.
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Initially, life was arduous for the 45-year-old woman. Following her husband's departure,
Nancy faced the uphill battle of providing for her family. With scarce resources, she
established a small shop at her doorstep. To augment her income, Nancy learned the art of
weaving from her sister. However, her weaving enterprise encountered setbacks, depleting
her resources.
A relative introduced Nancy to BTPN Syariah. Upon the recommendation of a BTPN Syariah
community officer, she formed a business group of ten individuals, securing an initial
loan of IDR 2 million. Despite encountering obstacles, Nancy remained undeterred. Her
perseverance bore fruit, and she successfully revived her business.
With her enterprise back on track, Nancy sought additional funding from BTPN Syariah,
amounting to IDR 3 million, to scale up production. Her efforts yielded remarkable results,
with Nancy's weaving enterprise experiencing unprecedented growth. At one point, she even
garnered a profit of IDR 2 million in just two days. In addition to her weaving and grocery
endeavors, Nancy is now venturing into the confectionery business.
Nancy extols the virtues of BTPN Syariah, which not only provides financial assistance
but also nurtures the growth of its clients' businesses. Through mentorship, she acquired
invaluable skills, ranging from bookkeeping and promotional strategies to inventory
management and general business acumen. During challenging times, BTPN Syariah
community officers offered invaluable support and encouragement, enabling Nancy to
persevere.
Moreover, BTPN Syariah actively promotes Nancy's business, inviting people to purchase
her products further bolstering her enterprise. She expresses gratitude for BTPN Syariah's
unwavering support.
Nancy hopes that the Bank continues to serve the community with the same dedication and
commitment. BTPNS Number One!!!
measurement results [GRI 413-1, FS2]
Measuring sustainable social impact is a paramount effort for BTPN Syariah to gauge the loyal impact of
empowering inclusive communities. These measurements serve as crucial benchmarks for evaluating the
success of assistance programs, assessing environmental and social risks faced by customers, enhancing
customer service, and strategically planning various Assistance activities aimed at improving the lives of
inclusive communities.
Presently, the Bank utilizes the Poverty Probability Index (PPI) measurement scorecard to measure welfare.
This tool is designed to assess customer welfare and is implemented periodically by the Bank to monitor
changes in customer welfare over time. Based on the PPI report, BTPN Syariah customers exhibit the
following conditions over the course of 5 years since joining as customers:
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Faithfully Empowering
INCLUSIVE COMMUNITIES
Q1. Q2. Q3.
Do all household members Wildest floor type ? What type of tollet
ages 6 to 18 go to school? management does the household
have?
Yes Soil or bamboo None or latrine
84.7% 90.1% 92.5% 10.5% 8.2% 5.4% 15.8% 9.2% 5.2%
Year 1 Year 3 Year 5 Year 1 Year 3 Year 5 Year 1 Year 2 Year 3
Q4. Q5. Q6.
What is the main cooking fuel? Does the household have Does the household have
refrigator or freezer? motorcycle or motorized boat?
Gas/LPG,kerosene electricity, Yes Yes
others
90.8% 95.4% 98.7% 57.0% 70.0% 84.5% 86.9% 92.7% 94.8%
Year 1 Year 3 Year 5 Year 1 Year 3 Year 5 Year 1 Year 3 Year 5
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The results of the impact scorecard clearly demonstrate that, in tandem with the growing number of
times inclusive communities have become BTPN Syariah customers, there has been a steady improvement
in economic welfare and overall quality of life for these customers. This tangible progress validates our
genuine commitment to faithfully accompanying inclusive communities, thereby contributing to the
advancement of the Sustainable Development Goals (SDGs).
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08
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Faithfully Empowering
FO R E N D E AVOR S
[G R I 2-2 3 , G R I 2-2 4 , G R I 2-2 5]
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Faithfully Empowering for ENDEAVORS
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Faithfully empowering inclusive communities and wholeheartedly
serving them are core values at BTPN Syariah.
Upholding fidelity in enhancing competencies, continuously improving
performance, and prioritizing customer-centricity are integral to shaping
the identity of #bankirpemberdaya - a dependable and progressively
beneficial figure for society
BTPN Syariah remains steadfast in developing Managing Industrial Relations at BTPN
strategies, services, and infrastructure to nurture Syariah
the capabilities and loyalty of #bankirpemberdaya. Studies, evaluations, and improvements to services
Prioritizing quality industrial relations, embracing and policies are continuously conducted by the
sustainability principles, and fostering a Human Capital team through the HC Service
collaborative spirit between the Bank and and Policy Improvement program. This is solely
#bankirpemberdaya are essential for serving with to enable the bank to continually provide better
dedication. services, thus enhancing business productivity and
employee engagement and loyalty.
Building a Culture of Sustainability:
Empowering #bankirpemberdaya [OJK F.1] The bank consistently accommodates and
Various initiatives have been implemented by considers employee aspirations in reviewing
BTPN Syariah to cultivate processes and a and implementing all policies in the aspect of
sustainable culture within the Bank, fostering human resource management. BTPN Syariah
an agile mindset and innovative approaches to ensures that the rights and freedoms of
implementing sustainable finance. Demonstrating employee expression are covered in the Company
its commitment, the Bank allocates and optimizes Regulations that have been approved by the
education and training funds in a manner that is Ministry of Manpower. Since its establishment,
both appropriate and sustainable. The knowledge these Company Regulations have been applied
and expertise of #bankirpemberdaya are essential at BTPN Syariah to all (100%) employees, with
for fulfilling their roles effectively. regular updates. Communication in carrying out
operational activities is well-established and
BTPN Syariah's Human Capital function plays a smooth between employees and management,
significant role in addressing the challenges posed as well as good relations between management
by the digital business transition and the entry of a and commissioners and DPS. [GRI 407-1]
new generation into the workforce, which indirectly
impacts organizational culture. In response, BTPN Emphasizing the principle of caution in the
Syariah has digitalized its employee recruitment implementation of policies that can have a
and selection system, Learning Management significant impact on employees, the Board
System (LMS), as well as career development and of Directors has a policy of socialization and
leadership programs for key talents within the communication delivery that is measured
organization. Talents proficient in the digital realm and directed hierarchically before the
and committed to wholehearted service are pivotal implementation of new changes is formally
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
for realizing BTPN Syariah's vision of a sustainable applied. Of course, this policy is tailored to
ecosystem. Furthermore, the Bank is dedicated to ensure the establishment of a harmonious
fulfilling its pipelines, with the Recruitment Team industrial relationship between the company and
actively conducting selective employee selection its employees. [GRI 402-1]
to continuously provide employment opportunities
for the Indonesian workforce. Notably, the Bank
emphasizes local talent-based recruitment,
particularly for the role of Community Officer.
[GRI 413-1]
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Faithfully Empowering for ENDEAVORS
Establishing a Decent and Safe Work 2. Equality of Opportunity [OJK F.19][GRI 406-1, GRI
Environment [OJK F.21] 408-1]
BTPN Syariah recognizes the importance of BTPN Syariah prioritizes equal opportunities
providing a decent workplace and a safe working for all employees in their careers, regardless of
environment to build employee loyalty and ethnicity, race, age, ethnic background, religion,
enhance productivity. or gender. This commitment is particularly
important as the majority of BTPN Syariah
To ensure certainty for employees that their employees (95%) are women.
workplace is a second home with guaranteed
quality and safety, BTPN Syariah has BTPN Syariah implements a fair performance
implemented a Code of Conducts and an appraisal system to provide equal opportunities
Occupational Safety and Health Program. These for career growth and development, fostering
initiatives prioritize respectful work relationships employee loyalty in their work.
and communication flows based on mutual
respect, while strictly prohibiting any activities BTPN Syariah maintains a zero-tolerance
containing violence and/or harassment in all policy toward all forms of discrimination
forms. and harassment. The company prohibits any
actions or words leading to harassment in the
Several management policies have been workplace, ensuring compliance with applicable
implemented to create a safe, comfortable, and norms and customs. Additionally, the minimum
conducive workplace environment that enhances age requirement for applicants is set at 18
employee loyalty: years to prevent child labor.
1. Fair Treatment and Human Rights Protection All forms of discrimination, threats, and acts of
[OJK F.18] violence in the workplace will be processed in
The Board of Directors is dedicated to accordance with applicable regulations.
upholding fair employment practices and
promoting safe working conditions. We are 3. Workplace Safety
committed to protecting human rights and BTPN Syariah prioritizes and maintains the
maintaining healthy industrial relations safety and health of its employees as regulated
in accordance with relevant laws and in the Company's Regulations through the
regulations. implementation of occupational health and
safety (K3) procedures.
We prioritize equal opportunities for all
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
employees, regardless of ethnicity, race, age, Every endeavor for job protection are aimed
religion, or gender, as evidenced by our diverse at ensuring that employees are protected
workforce where 95% of employees are from risks in the workplace and work-related
women. illnesses, thus creating a safe and conducive
working environment. [GRI 403-1]
At BTPN Syariah, we strive to treat
all employees fairly and provide equal Through these measures, BTPN Syariah aims
opportunities for career development and to foster a culture of trust, respect, and loyalty
self-improvement through a transparent among its employees, ultimately contributing
performance appraisal system. Our goal is to to the company's success and sustainability.
foster loyalty among employees and ensure [GRI 403-5]
their well-being in the workplace.
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Training Name Material Organizer Time and Place
Fire and Natural Disaster
Fire and Natural Disaster Branch Office, Mar – Oct
Emergency Response Internal
Emergency Response Simulation 2023
Simulation
Tsunami & Earthquake
Tsunami & Earthquake Emergency Branch Office, Aug – Sep
Emergency Response Internal
Response Simulation 2023
Simulation
K3 Fire Safety Training
K3 Fire Safety Training Level D
Level D Certification from Tangerang, 18 – 20 Sep
Certification from the Indonesian Candi Academy
the Indonesian Ministry of 2023
Ministry of Manpower
Manpower
4. Use of Company Facilities and Assets
BTPN Syariah provides adequate work equipment and facilities for employees to support their work at
the Bank. Members of the Board of Directors, Board of Commissioners, Sharia Supervisory Board, and
employees, in accordance with their respective functions, are required to protect the Bank's assets and
ensure their efficient use. Therefore, Bank assets can only be used for the Bank's business interests.
5. Activities Outside the Company
KEmployees are prohibited from becoming members of associations, clubs, or organizations not
recognized by the Government and/or adhering to values contrary to the company's values. However,
employees, in their individual capacity, may participate as members of organizations or associations
outside the company. As citizens, employees also have the freedom to engage in politics but are not
permitted to hold active administrative positions within political parties.
6. Social Media Usage
Social media networks enable employees to share knowledge, insights, and information with the
general public. To minimize risks to the Bank and its employees, internal guidelines are in place to
provide parameters and clarity regarding acceptable behavior on social media. Employees are obligated
to adhere to company policies, procedures, and standards at all times and are required to safeguard
the Bank's confidential assets and information.
BTPN Syariah upholds various international human rights standards related to equality, as outlined in
the Convention on the Elimination of All Forms of Discrimination against Women (CEDAW) in 1979, the
Universal Declaration of Human Rights in 1948, the International Covenant on Economic, Social and
Cultural Rights in 1966, and the International Covenant on Civil and Political Rights in 1966. Additionally, in
alignment with the global sustainable development agenda, BTPN Syariah supports SDG point 8, which
emphasizes that economic growth and decent work are essential for sustainable and inclusive economic
growth, fostering widespread employment opportunities, productivity, and the creation of decent work for
all. [GRI 2-27, GRI 406-1]
For this reason, we consistently implement the application of the principle of equality at various levels of
positions at BTPN Syariah [GRI 406-1]. The composition of BTPN Syariah's human resources shows diversity
as seen in the following data:
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Employee Composition Based on Employment Contract Status and Gender
[OJK C.3.b][GRI 2-7, 2-8, 405-1]
2023 2022 2021
Status
Male Female Male Female Male Female
Permanent 598 3,014 592 3,304 582 3,689
Non Permanent 75 10,623 79 8,806 56 7,891
Total 14,310 12,781 12,218
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Employee Composition Based on Operational Area and Gender
[OJK C.3.b][GRI 2-7, 405-1]
2023 2022 2021
Operational areas
Male Female Male Female Male Female
Java 202 8,112 205 6,759 205 6,789
Sumatra 36 3,546 39 3,150 37 2,944
Kalimantan 4 485 8 432 10 394
Jabodetabek 418 355 406 828 375 549
East Indonesia 13 1,139 13 941 11 904
Sub total 673 13,637 671 12,110 638 11,580
Total 14,310 12,781 12,218
Considering that our financing customers are inclusive communities spread across almost all corners
of Indonesia, we prioritize empowering local workers to assist in operational activities as a crucial step
towards building a sustainable ecosystem and fostering financial inclusion. [GRI 413-1]
We firmly believe that a deep understanding of culture, local wisdom, and the local language among these
workers significantly enhances their ability to interact effectively with the inclusion segment, particularly
the unbanked segment. This understanding facilitates the absorption and comprehension of the programs
we implement, as trust has been established between prospective financing customers and local workers.
By leveraging these localized insights, we aim to optimize the management of economic, social, and
environmental impacts associated with financial activities in the field. Through these efforts, we are
committed to fostering sustainable development and inclusive growth in the communities we serve.
Employee Composition Based on Age Group and Gender [OJK C.3.b][GRI 2-7, 405-1]
2023 2022 2021
Age Group
Male Female Male Female Male Female
< 25 years old 30 7,038 30 5,411 29 5,421
25 - 29 years old 96 4,359 95 4,504 86 4,214
30 - 34 years old 132 1,576 143 1,613 153 1,487
35 - 39 years old 179 473 170 412 170 307
40 - 44 years old 122 102 126 90 109 73
45 - 49 years old 67 46 65 37 55 42
50 - 54 years old 35 34 29 33 26 29
55 - 59 years old 8 7 10 9 8 6
> 59 years old 4 3 3 1 2 1
Sub Total 673 13,637 671 12,110 638 11,580
Total 14,310 12,781 12,218
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Employee Composition Based on Position Level and Gender [OJK C.3.b] [GRI 2-7, 405-1]
2023 2022 2021
Position Level
Male Female Male Female Male Female
Board of
3 1 2 2 2 2
Commissioners
Sharia Supervisory
2 - 2 - 2 -
Board
Independent
- 2 - 2 - 2
Committee
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2023 2022 2021
Position Level
Male Female Male Female Male Female
Board of
4 1 5 - 5 -
Directors
Senior Employees
(Including Executive 124 60 115 60 115 54
Officers)
Supervisors 369 1,453 347 1,353 324 1,235
Staff 171 12,120 196 10,692 190 10,287
Sub Total 673 13,637 671 12,110 638 11,580
Total 14,310 12,781 12,218
Employee Composition Based on Education Level and Gender [OJK C.3.b] [GRI 2-7,405-1]
Education 2023 2022 2021
level Male Female Male Female Male Female
Graduate
48 37 47 35 42 28
degree
Undergraduate
486 5,413 482 5,207 456 5,130
degree
Diploma 78 979 81 964 80 962
High school
61 7,208 61 5,904 60 5460
equivalent
Subtotal 673 13,637 671 12,110 638 11,580
Total 14,310 12,781 12,218
It is believed that a precise and careful recruitment and selection process can yield #bankirpemberdaya
with high-quality talent and potential, who can passionately empower productive women in an inclusive
society towards sustainability. Therefore, BTPN Syariah remains committed to enhancing the effectiveness
of its recruitment efforts by refining policies, improving the quality of workforce sources, and streamlining
the selection process to be more accurate and expedient.
Throughout 2023, the Bank will continue its initiatives related to the development of digital talents
through the following programs:
1. Sharia Full-stack Engineer Development (SHIFTED) Program:
This program focuses on nurturing digital talents as programmers to develop the digital ecosystem.
In 2023, the SHIFTED program will entail in-class training, on-the-job training (OJT), and mentoring.
Participants will undergo intensive education in both technical and leadership skills, with the aim of
preparing them to become Tech Leads in the future.
2. Sharia Digital Ecosystem Apprentice (SHINE) Management Trainee Program:
The SHINE program aims to recruit top university graduates and develop them into young leaders with
in-depth knowledge of the unique BTPN Syariah business model.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
3. SHINE launched in Q1 2023, the program currently involves on-the-job training with rotating project
assignments in the Financing, Funding, and Operations Directorate. It is expected that through SHINE,
BTPN Syariah will cultivate future leaders who possess a profound understanding of the intricacies of
business in the ultra-micro segment.
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employee competency development [OJK F.22][GRI 404-2]
BTPN Syariah is committed to enhancing Human Capital competency within a sustainable ecosystem
by implementing the Grow Right Full of Benefits career path, which offers structured training and
development stages for Customer Officers (COs). Additionally, training programs for other employees are
meticulously prepared and executed through a structured curriculum. These initiatives are complemented
by a work culture that fosters an agile mindset and encourages innovative approaches to work.
policy and implementation of competency development in 2023
The Bank ensures equitable treatment regarding participation in training programs for all employees,
aiming to refine their competencies and skills for enhanced sustainability in their lives. Various innovative
development programs, managed both online and offline, along with diverse work assignments within their
respective fields, provide employees with opportunities to explore their potential.
Furthermore, the Bank provides training and development support to assist employees in transitioning
into new or pre-position responsibilities. The Human Capital Division is tasked with providing policies,
procedures, and processes to support training work processes, ensuring compliance with statutory
requirements.
Since 2018, BTPN Syariah has embraced the Agile Software Development method. The adoption of an
agile mindset and practices is facilitated by the People Talent Squad (PTS) through sharing sessions with
internal and external Agile practitioners, as well as dialogues tailored to specific objectives. Communities
of Practice (CoP) are established as learning groups to collectively develop technical areas.
Regular Agile Health Checks are conducted to gather feedback and continuously improve work methods.
Additionally, under the auspices of the PRISMA Club, Islamic spiritual activities are organized, including
Barokah Friday sessions and one-hour sessions with Ustadz, held regularly to enhance employees'
worship quality. These activities aim to foster a strong religious foundation, nurturing future leaders with
characters aligned with Sharia principles.
Throughout 2023, BTPN Syariah through the HC Division has held 856 training sessions attended by
58,138 participants with a total of 608,509 hours of training with an average of 10.6 hours per participant.
We are optimizing competency development activities in 2023 to faithfully empowering businesses in a
sustainable manner.
Average Training Hours Based on Employee Category and Gender [GRI 404.1]
Training Hours a Year Average training hours
Position Level
Male Female Male Female
Board of Commissioners 43 29 6.14 9.67
Committee 20 10
Board of Directors 214 23 6.48 3.83
Executive Officers 1,336 911 6.02 4.10
Senior employees 5795 2,996 8.04 6.89
Supervisors 13,194 45,835 5.84 6.65
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Staff 9,617 528,577 5.25 11.62
Total 608,590 10.64
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Average training hours by gender [GRI 404-1]
average hours 2023 average hours 2022 average hours 2021
Position Level
Male Female Male Female Male Female
Board of Commissioners 6.14 9.67 6.70 3.33 2.43 2.54
Committee 10 3.00 8.50 - 12
Board of Directors 6.48 3.83 3.19 - 3.78 -
Executive Officers 6.02 4.10 6.03 6.15 5.20 4.95
Senior employees 8.04 6.89 6.28 5.43 5.05 3.84
Supervisors 5.84 6.65 5.89 5.19 5.30 4.25
Staff 5.25 11.62 6.05 5.42 6.56 6.07
average hours 5.95 10.90 6.00 5.40 3.67 6.25
training related to social and environmental issues [OJK E.2][GRI FS4]
In line with the enactment of POJK 51/POJK.03/2017 concerning the Implementation of Sustainable
Finance for Issuer Financial Services Institutions and Public Companies, BTPN Syariah makes sustainable
finance one of the focuses of learning programs for employees.
1. Sharia provides opportunities for employees at various levels to develop competencies related to
sustainable finance. Including, competency development for the Sustainability Task Force which
consists of various levels of employees and across directorates.
2. The Board of Directors and Board of Commissioners at BTPN Syariah participate in competency
development
A core training on sustainability awareness is mandatory for all employees, aiming to strengthen their
awareness as #bankirpemberdaya (empowered bankers). This training is conducted throughout the
year from January to December 2023, with a total of 5,934 participants. Additionally, the Learning
Management System (LMS) platform is gradually implemented to cover all competency and skills modules
required by 9,772 Customer Officers (COs) in their career pursuits. This training module encourages self-
learning and is monitored by superiors, who can also assign direct tasks to ensure skill mastery. [GRI 404-1]
Furthermore, BTPN Syariah remains committed to integrating Environmental, Social, and Governance
(ESG) practices into every activity, product, and financial service offered. This commitment entails ongoing
training initiatives aimed at introducing and integrating ESG practices among all employees throughout
2023, reflecting the bank's unwavering dedication to sustainability.
training date facilitators form participants
Personal Branding and
Business Etiquette Feb – May 2023 Talk Inc Training 90
Communication
Dynamic Presentation Feb – Nov 2023 T & DON Training 277
Growth Mindset 4 Mar 2023 Samel P. Amarta Training 25
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Pengelolaan Aset Informasi 11 May 2023 Vedapraxis Training 28
Professional Communication
Jun 2023 Ace Learnings Training 39
& Negotiation Skills Workshop
Professional Facilitating Skills
Jul 2023 Ace Learnings Training 84
Workshop
Leadership for First Line
Sep – Nov 2023 Augmenta Training 50
Managers
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Faithfully Empowering for ENDEAVORS
training for retirement preparation
BTPN Syariah offers pre-retirement training to employees who are approaching retirement age, aiming
to facilitate a smooth transition from work to retirement. This training provides relevant insights and
understanding to empower employees to plan their finances effectively, adjust their lifestyle, and prioritize
their health and asset management. The objective is to ensure that employees entering retirement can
enjoy a comfortable and meaningful retirement period.
In 2023, pre-retirement training sessions were held in February and July, with a total of 19 employees
participating. The details of the training sessions are as follows:
Date Training title location total participants organizers
Retirement
22 – 24 Feb 2023 Preparation Period Yogyakarta 4 GML
Training
Tips for Facing
27-29 Jul 2023 Retirement & Yogyakarta 15 GML
Entrepreneurship
employee performance evaluation and rewards
BTPN Syariah conducts periodic assessments of employee performance at every level of position, based
on Key Performance Indicators (KPIs) determined collaboratively by teams and individuals at the start of
each year. These performance assessments serve as a basis for strategic career development planning
for the employees involved, alongside managing individual, unit, and company performance. Each year, all
employees (100%) undergo performance reviews according to their respective KPI criteria. [GRI 404-3]
The management of employee performance, through both team and individual KPIs, is consistently
implemented with various adjustments. Employee performance results are consistently recognized and
appreciated, fostering encouragement and motivation among employees to continue serving the inclusive
community segment with dedication and integrity.
In terms of employee awards, BTPN Syariah adheres to its Wage Structure and Scale provisions, ensuring
that wages are not lower than the minimum wage for new employees at the lowest level. These wages
are regularly reviewed and adjusted, taking into account factors such as inflation rates, company
capabilities, market survey results, and employee performance. The bank also provides employment
benefits based on the Salary Grade Level (SGL) range, which outlines the balance of position levels, duties,
and responsibilities for each individual, along with additional benefit packages such as Holiday Allowance
(THR), health insurance, pension plans, health service coverage, maternity leave, and other leave rights as
per regulations. [GRI 401-2]
The remuneration package for each employee is determined based on their position level, competency,
and performance assessment results, with no differentiation between genders for any position. The basic
salary for new employees at the lowest level is compared with the Minimum Wage, ensuring fair and
equitable compensation practices across the organization.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Comparison of the basic salary of new employees at the lowest level with minimum wage [OJK F.20][GRI 202-1]
2023 2022 2021
Area
Basic Basic Basic
UMR comparison UMR comparison UMR comparison
salary salary salary
Jakarta 4,902,000 4,902,000 1:1 4,642,000 4,642,000 1:1 4,585,000 4,490,500 1.02 : 1
Bandung 4,048,500 4,048,500 1:1 3,775,000 3,775,000 1:1 3,815,000 3,742,500 1.02 : 1
Semarang 3,420,000 3,060,500 1.12 : 1 3,080,000 2,835,500 1.09:1 3,135,000 2,810,500 1.12 : 1
Surabaya 4,525,500 4,525,500 1:1 4,411,000 4,411,000 1:1 4,500,000 4,411,000 1.12 : 1
Medan 3,624,500 3,624,500 1:1 3,371,000 3,371,000 1:1 3,330,000 3,330,000 1:1
Makassar 3,523,500 3,523,500 1:1 3,295,000 3,295,000 1:1 3,355,000 3,255,500 1.03 : 1
Kupang 2,715,000 2,188,000 1.24 : 1 2,510,000 1,975,000 1.27:1 2,410,000 1,950,000 1.24 : 1
Banjarmasin 3,500,000 3,236,500 1.08 : 1 3,228,500 3,228,500 1:1 3,228,500 3,228,500 1:1
Pontianak 2,800,000 2,751,000 1.02 : 1 2,710,000 2,580,000 1.05:1 2,515,000 2,515,000 1:1
Samarinda 3,329,500 3,329,500 1:1 3,138,000 3,138,000 1:1 3,112,500 3,112,500 1:1
BTPN Syariah is committed to upholding the 1. Training for Executive Officers
principles of fair labor practices and ensuring the well- • Advanced Personal Branding & Public
being of its employees. The Company Regulations, Speaking: Designed to help participants
outlined in Chapter IV - Working Time, articles 13 and discover their personal characteristics and
14, serve as the foundation for preventing forced labor effectively convey ideas and opinions as
within BTPN Syariah. Employees are not subjected to representatives of the organization.
forced labor, and any instances of working beyond the
regulated hours are compensated with overtime pay, • Advance and Intensive Public Speaking
as per applicable employment regulations. [GRI 409-1] Training: A program aimed at enhancing
participants' communication skills to deliver
Moreover, BTPN Syariah has implemented a clear and persuasive presentations.
comprehensive leave policy specifically for female
employees who give birth. Female employees are 2. Training for Leadership Development
entitled to a total of 90 (ninety) days of maternity • Leaders With Purpose (LEAP): Prepares
leave, during which they are guaranteed the right Future Leaders to address diverse business
to return to work after the leave period ends. and organizational challenges
Throughout the maternity leave period, employees
continue to receive their salary and various forms of • Leadership refreshment program: Targets
benefits, ensuring their financial stability and well- division and department heads with
being during this important time. [GRI 401-2] extensive leadership experience to refresh
their leadership skills.
Talent-Based Career Development
BTPN Syariah is dedicated to supporting its • Leadership Series: Sharpens leaders'
employees' professional growth through talent- abilities in change management, team
based career development initiatives. The bank aims leadership, stakeholder communication, and
to cultivate a talent pool comprising outstanding expectation management.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
employees with exceptional performance and skills,
providing them with opportunities to potentially • Leadership Development Program: Equips
become future organizational leaders. The talent pool leaders with the skills necessary for leading
is meticulously formed through rigorous selection change, managing teams, and effectively
processes, including specialized training programs communicating with stakeholders.
and rotational placements across various divisions,
enabling employees to broaden their perspectives and • Business Manager Leadership Excellence:
enhance their leadership capabilities. Enables Business Managers to develop their
teams, collaborate effectively, and ensure
The bank offers pre-service training programs for business continuity.
employees who receive promotions. Below is a brief
overview of the various pre-service training programs • Appropriate Leadership: Refreshes leaders'
organized by BTPN Syariah: [GRI 404-2] technical knowledge to ensure adherence to
proper procedures
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Faithfully Empowering for ENDEAVORS
• Leadership for First Line Managers: 5. Counseling and Socialization Seminar on
Prepares leaders at the initial leadership Adaptation to New Habits:
level to effectively lead teams and manage Socialization carried out for employees to
stakeholder expectations emphasize the importance of maintaining
health and also safety riding and disaster
• Becoming a Trusted Leader for BM: Aims response.
to optimize the potential and capacity of
Business Managers and their teams. 6. Employee Assistance Program (EAP):
This is world-of-work-based professional
• Growth Mindset: Develops a growth- assistance designed to help companies and
oriented mindset through effort and employees with work productivity problems
continuous learning and other personal problems that impact
performance and interpersonal relationships,
• Landmark Forum: Focuses on both in the work environment and in personal
transformative learning methods to improve life.
participants' quality of life and enhance
their long-term thinking in various aspects. 7. Leadership & Inclusive Training (LIT)
To instill the values of inclusivity and get to
3. Training for Staff know the world of disabilities better, starting in
• Resilent together with #bankirpemberdaya 2021 BTPN Syariah has collaborated with the
Training: Aims to enhance self-motivation Helping Hands Foundation (YHH), a non-profit
and productivity among employees to organization whose mission is to promote
empower the community. the values of inclusivity through character
development programs. bringing together the
• Effective Interviewing: Equips participants worlds of disabilities and non-disabilities.
with essential skills for conducting effective
interviews during the recruitment and Until 2023, there have been 45 volunteers from
selection process, ensuring optimal results. BTPN Syariah employees who have joined
Through these comprehensive training the YHH Leadership & Inclusive Training (LIT)
programs, BTPN Syariah demonstrates its program, by becoming mentors for class XII
commitment to nurturing and developing its SLB students. This regular interaction between
employees, enabling them to thrive in their Mentor and Mentee is aimed at developing the
careers and contribute effectively to the Mentee's self so that they gain broader insight
organization's success. and a better picture of the world of work and
career experience from the mentors and that
4. Community Officer (CO) Training they have the same opportunities if they work
• Cool Class: Face-to-face technical learning hard to develop their potential.
with lecture strategies, simulations and
role plays carried out by COs who have just For the mentors, this interaction provides a
joined after completing learning with the better understanding of the world of disabilities
Cool application, facilitated by a facilitator while increasing the Mentee's leadership
or business manager. abilities in self-development, social sensitivity,
and empathy.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
• Tepat Nostalgia: Training that aims to
refresh the technical knowledge of leaders in
the field, so that leaders can re-emphasize
Tepat procedures to their teams
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In 2023, collaboration with YHH was enhanced compared to the previous year's results. However,
by trialling a work internship program for these scores are still higher than those found in
people with disabilities who were previously surveys conducted at high-performing companies
mentored in the LIT program. There are 3 worldwide. These positive results demonstrate
mentees with disabilities who are now at that the majority of employees feel valued and
university to get to know the world of work at supported by BTPN Syariah, enabling them to
BTPN Syariah. This program provides a better continue growing.
understanding of the world of disabilities and
increases empathy for more BTPN Syariah Of course, there are areas that require further
employees. Furthermore, the number of improvement, and we value employee input in
participants in the internship program for identifying these areas. Throughout 2023, follow-
people with disabilities will increase in 2024. up programs based on the survey results were
implemented. Training programs were expanded
Accomplishments in 2023 and Plans for 2024 to reach more employees, studies were conducted
Throughout 2023, various initiatives and activities to improve pay & benefits for better employee
were carried out with the following results: welfare, and more face-to-face or online dialogue
was established within each division to maintain
Employee Engagement open communication channels and provide support
The management of BTPN Syariah sees our unique for employees.
business model as a 'people business'. With 12,000
employees serving 4 million financing customers, BTPN Syariah is committed to conducting the EES
it is crucial to listen to employee feedback and annually and responding promptly to employee
aspirations. In 2022, we began conducting feedback.
an Employee Engagement Survey (EES) in
collaboration with consultants who have global At BTPN Syariah, 95% of our employees hold
expertise and reputation in this field. high school diplomas or vocational degrees, and
their experience with us is often the first after
The EES measures Engagement and Enablement completing their education. With such a diverse
scores, which reflect employees' commitment range of backgrounds and expectations in the
and loyalty as well as their perception of the workforce, it is not surprising that we have
company's support in allowing them to work experienced turnover. Therefore, we are actively
and develop optimally. The results from the working to streamline and improve our recruitment
beginning of 2023 showed an Engagement score process to ensure smooth business operations
of 78% and an Enablement score of 81%, with and maintain a safe employee turnover rate while
an 83% participation rate among employees. also meeting the needs of our employees in the
This indicates a high level of engagement and field and helping new employees adjust to our
enablement, although there was a slight decrease organization. [GRI 2-7]
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Faithfully Empowering for ENDEAVORS
Employee Turnover [GRI 2-7, GRI 401-1]
2023 2022 2021
55.4% 44.8% 37.5%
Employee Turnover Based on Age Group and Gender [GRI 2-7, GRI 401-1]
2023 2022 2021
Age Group
Male Female Male Female Male Female
< 25 years old 8 4.855 10 3.354 5 2.801
25 - 29 years old 21 2.338 23 1.894 7 1.369
30 - 34 years old 17 262 14 192 22 209
35 - 39 years old 11 33 16 34 10 33
40 - 44 years old 13 6 9 4 10 3
45 - 49 years old 5 4 2 7 1 0
50 - 54 years old 1 2 1 1 3 2
55 - 59 years old 4 3 4 3 2 0
>59 years old 1 0 1 0 0 0
Sub Total 81 7,503 80 5,489 60 4,417
Total 7,584 5,569 4,477
Employee Turnover Based on Operational Area and Gender [GRI 2-7, GRI 401-1]
2023 2022 2021
Operational Areas
Male Female Male Female Male Female
East Indonesia 3 658 2 541 2 389
Jabodetabek 36 34 36 285 29 123
Java 36 4,976 35 3,274 27 2,746
Kalimantan 2 257 2 208 1 169
Sumatra 4 1,578 5 1,181 1 990
Total 81 7,503 80 5,489 60 4,417
Reason for Resignation [GRI 2-7, GRI 401-1]
2023 2022 2021
Age Group
Male Female Male Female Male Female
Self request 57 3,046 47 2,594 45 2,596
Disciplinary Punishment and
15 4,371 20 2,754 5 1,639
Dismissal for Defaulters
Retirement 2 1 6 4 3 1
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
End of Employment
4 67 2 124 - 163
Contract
Others * 3 18 5 13 7 18
Total 81 7,503 80 5,489 60 4,417
* does not pass probation
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BTPN Syariah seeks to reduce the CO turnover rate by:
1. Implement BIJAK Onboarding more effectively
2. Implementing Stay Rate Incentives for Homesteads
3. Accelerate CO fulfillment by increasing Resourcing productivity and sourcing quality through the
KAGUM program
4. Strengthen the role of line managers in managing team members with a series of leadership exercises
BTPN Syariah also strives to retain and develop the Company's best talents:
1. Implementing a Leadership capability development program for company talents through the LEAP
(Leaders with Purpose) program
2. Implementing the Smart Mother program as an effort to pay attention to the needs of employees, the
majority of whom are women in productive age, and strengthen the proposition for female employees
in the company.
BTPN Syariah continues to strive to increase employee engagement:
1. Developing an Employee Engagement Playbook to design engagement programs in each Division.
2. Carry out training programs across the board.
3. Shorten communication lines between superiors and subordinates through various communication
channels, online or offline.
Employee Productivity
Employee productivity levels based on the Earnings per Employee ratio indicator can be maintained
according to the data:
2023 2022 2021
Profit 1,081 1,780 1,465
Total Employees 14,310 12,781 12,218
EPE 7.55% 13.90% 11.99%
These indicators prove that every activity and budget that has been realized to support employee
competency development has made a positive contribution to the Company's performance.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Faithfully Empowering for ENDEAVORS
2024 Plan
Anticipating future challenges, the Human Capital Development Team plans to implement several
programs and strategies in 2024 by focusing on managing Gen Z. This is focused considering that
the majority of BTPN Syariah employees are Gen-Z employees. The unique culture, competencies and
management of this generation are both challenges and opportunities for BTPN Syariah.
Further development strategies in 2024 will be carried out with various programs:
1. BM Excellaration Program
New breed of Business Manager (BM) development program by designing and implementing
recruitment programs, and accelerated development academies
2. Sharia My Way
Re-instilling sharia values in employees to increase their soft competence
3. Kakak Curhat
Developing the capabilities of Senior Community Officer (CO) and BM employees to conduct
counseling and manage the mental health of field employees.
4. CO Stage
Organizing engagement events from CO to CO which aims to provide a platform for appreciation
and empowerment for CO Gen-Z employees according to their interests and aspirations.
5. Movement to Manage a Generation
A training program developed and implemented to help employees recognize and effectively
handle generational differences, promoting positive interactions between different age groups.
This focuses on developing specific skills necessary for managing and collaborating with
individuals from varying generations.
All of these programs and strategies are BTPN Syariah's priorities in an effort to increase employee
satisfaction and loyalty which leads to improved and easier service to customers, an inclusive society.
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Sustainability Performance Highlights
09
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Faithfully Empowering
T HE E N V I R ON ME N T
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BTPN Syariah remains steadfast in its commitment to safeguarding the
environment for the sake of sustainability and minimizing the impact of
Greenhouse Gases (GHG). This dedication is reflected in our multifaceted
efforts to preserve nature and adapt to our surroundings, both within and
beyond the confines of the bank
commitment to the impacts of climate
change [OJK F.16][GRI 2-23, 2-24, 2-25, 307-1] 5. utilizing cloud-based technology (private cloud
data center) in order to make information
BTPN Syariah remains steadfast in its technology infrastructure efficient and
commitment to managing environmental encourage energy efficiency.
impacts, particularly concerning water use, 6. utilizing LED lights and lights with motion
energy efficiency, paper conservation, waste sensors (motion triggered lamps) in managing
management, and emission reduction efforts. indoor lighting activation;
These initiatives are geared towards preventing 7. using double-layer glass on the windows
environmental pollution, enhancing natural which allows sunlight to enter the work space
resource efficiency, and contributing to the global optimally. The use of window glass can also
effort to reduce Greenhouse Gas (GHG) emissions. reduce the intensity of light use during the day;
8. use environmentally friendly air conditioning
Throughout 2023, BTPN Syariah diligently and have a policy of limiting the use of air
monitored its business activities and conditioning according to needs.
#bankirpemberdaya initiatives to ensure 9. Implementing a community center based
compliance with environmental laws and service business model, so that each member
regulations. As a result of our proactive of the center does not need to use a vehicle
measures and loyal commitment to assisting and regularly to meet #bankirpemberdaya but
empowering inclusive communities, the bank did a #bankirpemberdaya regularly visits the
not encounter any reports of non-compliance with community center which has an average of 15
environmental regulations during this period. customers;
10. BTPN Syariah Branch Offices and
energy [OJK F.5, OJK F.7, OJK F.12][GRI 302-1] Functional Operational Offices also feature
BTPN Syariah acknowledges the significant environmentally friendly designs by utilizing
environmental impact associated with managing live plants to maximize green space and
energy consumption in our banking operations. By lower air temperatures. The design also helps
optimizing our energy usage, we aim to enhance reduce energy use and displays a beautiful
natural resource efficiency, reduce Greenhouse Gas environment.
(GHG) emissions, and achieve cost-efficient office 11. Starting in 2023, the Bank will use electric
operations. cars to support the operations of the Board of
Directors.
The efforts carried out in 2023 are as follows:
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
1. Implementation of Public Expose, Meetings The digitalization and process automation
with Analysts and hybrid meetings; program which has a direct impact on reducing
2. Implementation of information disclosure and paper use as a result of implementation,
press releases in digital form and delivered via perfecting environmental management
electronic mails; baselines and socializing the implementation of
3. Reducing the use of transportation modes; environmentally friendly operations which is the
4. Implementation of the General Meeting of realization of RAKB.
Shareholders and Extraordinary General Meeting
of Shareholders held electronically, which not only
supports paper reduction through eliminating
printed materials, but is no less important in the
form of reducing travel modes of transportation
and reducing carbon by Shareholders by
conducting it online and providing proxies
electronic attendance and voting.
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Faithfully Empowering
the environment
Environmental performance achievements
Unit 2023* 2022 2021
Electricity
Electricity Usage Kwh 4,122,674 2,303,425 1,593,834
Area Size M2 24,258 18,767 18.993
Energy Consumption Intensity Kwh/M2 169.95 122.74 83.92
Decreased Electricity Use % unquantifyable 12 14
Fuel
Average fuel usage/month/KDO unit Liter 125.5 174.7 147.2
Travel by domestic flight total 2,978 1,819 256
Travel by international flight total 0 0 0
Train travel total 365 176 21
Description *: data for all offices in BTPN Syariah
BTPN Syariah has revised its electricity usage data for 2022 and 2021, with the disclosure now
encompassing not only the head office but also all branch offices and functional offices. Unlike
previous years where only the head office data was considered, this comprehensive approach reflects
our commitment to more diligently manage electricity consumption across a wider spectrum of our
operations.
Conducting a Greenhouse Gas (GHG) inventory marks the initial step in our emissions management
strategy. By comprehensively understanding our carbon footprint profile, we can better formulate
strategies for emission reduction.
Throughout 2023, BTPN Syariah recorded an electrical energy intensity of 169.95 kWh/m2 per year. This
figure remains within the 'fairly efficient' category based on the IKE standard value outlined in the SNI-
6197-2011 regulation concerning Energy Consumption Intensity of Indonesian Buildings in the office building
sector.
Furthermore, CO2 emissions resulting from fuel use and business travel in 2023 amounted to 170,591 kg
CO2-eq. These emission calculations were conducted using the Defra Greenhouse Gas Conversion Factors
2019 standard.
water and environmentally-friendly material [OJK F.8][GRI 303-3, GRI 303-5]
To conserve water, which is entirely supplied by the local water utility (PDAM), BTPN Syariah remains
committed to diligently maintaining and repairing water installations across its head office and branch
offices. Additionally, sensory faucets have been installed to minimize water wastage. These collective
efforts have resulted in the following depiction of water usage at the BTPN Syariah head office:
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Unit 2023 2022
PDAM water M3 1,006.00 na
Gallon Drinking Water M3 25.15 25.32
Total Water Usage M3 1,031.16 na
Since 2023, BTPN Syariah has been dedicated to incorporating various environmentally friendly materials
into its operational activities. Below are the data reflecting our efforts in this regard:
Description Unit 2023
LED Lights Usage Pcs 1,669
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waste [GRI 306-1, GRI 306-2] bookkeeping instructions to branches (KFO/KC), has
BTPN Syariah recognizes the waste generated been automated to simplify processes and improve
during banking operations, particularly paper efficiency at the Head Office.
waste. In our commitment to reduce paper 10. Socialization of Online Operational Provisions
waste, we have implemented various policies and through facilitating online operational provisions,
work programs aimed at shaping a culture of work coordination, and meetings, promoting
responsible paper use and management. These efficient communication and collaboration among
initiatives include: stakeholders.
1. Digitizing processes through the Terra 11. Reports are now submitted to regulatory authorities
Application, which integrates Community through e-reporting platforms, including SIPENA
Officers' daily activities such as financing OJK Sharia Banking Supervisor, IDX Net, and OJK
applications, disbursements, and installment Net, eliminating the need for hard copy submissions
payments. This digitalization enhances and reducing paper usage.
transparency, accuracy, and efficiency, reducing 12. During the 2022 Annual General Meeting of
the need for paper. Shareholders, BTPN Syariah provided the Annual
2. Utilizing communication media such as email and Report and Sustainability Report in USB form.
Microsoft Teams to eliminate the need for printing Meeting Rules, Additional Information, and
materials for presentations and follow-ups, as Information Disclosure documents were also made
everything is recorded digitally. available on the Bank's website, demonstrating
3. Sending documents for review via email before a commitment to supporting paper savings and
printing for approval. sustainability initiatives.
4. Implementing double-sided printing settings on all
head office PCs and laptops to maximize paper Paper is a processed product from trees, The Bank is
usage. aware of this through the efforts made in managing
5. Providing employee documents, such as BPJS Health the paper used to save trees. Trees are a source of life
and Employment e-Letter Cards, transfer and capable of absorbing carbon dioxide (air pollution)
promotion decrees, SOPs, and technical guidelines, and producing oxygen, cooling the temperature of the
online through the Human Capital system. earth's surface, protecting and maintaining soil fertility,
6. BTPN Syariah has streamlined document submission and as a habitat animal. No matter how small, our role
and communication between Divisions and is to protect trees contribute to reducing CO2 emissions,
Directorates by optimizing the use of email. and participate in preventing the effects of house gases
7. Documents are stored in softcopy format using
electronic filing systems such as Cofilib/Corporate In 2023, our office operations used 5,270 kg of paper,
Filing and Library, reducing reliance on physical equivalent to emitting 6,429 kgCO2-eq based on
paper storage. emission factor calculations.
8. BTPN Syariah has automated Microfinance
Management System (MMS) transaction services Starting in 2023, we have expanded our paper usage
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
for customers, including regular transactions during calculation to include all paper usage within BTPN
routine center meetings, billing/collection processes, Syariah, not just for financing customers. This reflects
and other transactional improvements. our commitment to managing paper usage more
9. Implementation of cash management and comprehensively and seriously across all operations.
monitoring (cash management) MMS, along with
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Faithfully Empowering
the environment
Generation of paper waste [GRI 306-3]
unit 2021 2022 2023
Paper procurement cost million Rp 6,587 1,478 1,805
Paper used kg 5,270 1,182 1,444
Paper reduction kg unquantifyable 262 578
CO2 Emission from paper kgCO2-eq 6,429 1,443 1,762
Potential for the reduction of
kgCO2-eq unquantifyable 320 705
CO2 emission
*There are differences between paper calculations in 2023 and previous year
In 2023, BTPN Syariah implemented the Waste Management program at its head office, enhancing waste
management practices by regularly sorting organic and inorganic waste to effectively manage office
waste.
Type of waste Unit 2023
Organic Waste Ton 4.20
Inorganic Waste Ton 2.08
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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assistance and monitoring of forest restoration activities
The Bank's involvement in forest restoration activities is aimed at recognizing the crucial role of forests in
maintaining climate balance, reducing pollution impacts, absorbing CO2, and mitigating global warming.
Understanding the vital role of forests in sustaining human life, the Bank has initiated reforestation efforts in
Kampung Minta, Penyinggahan, Kutai Barat.
The reforestation activities began in August 2020, involving residents in planting 1,000 beluma trees (Syzigium
sp) and 1,009 kahoi trees (Shorea blangeran) in an area of 3 hectares. This reforestation effort was initiated
following a wildfire incident in the Kahoi Forest to assist in the restoration of the ecosystem of wetlands and
peat swamps in the area. Through these activities, the Bank also aims to contribute to reducing the effects of
global warming and climate change.
The community's involvement has led to an increased level of awareness and ownership of the forest. This is
reflected in the absence of logging and forest fires, especially in the vicinity of Kampung Minta. From 2020 until
now, the Bank's reforestation activities have resulted in a carbon stock of 2,690 tons per hectare, as reported
by WWF in 2022.
green building
In implementing sustainable development principles, BTPN Syariah has embraced an environmentally friendly
office environment, demonstrated through the presence of the BTPN Syariah headquarters building. This
building not only reflects business progress but, more importantly, serves as a testament to the company's
commitment to environmental sustainability by occupying a building that has been awarded the Gold
Standard Certificate for Green Building by the Green Building Council Indonesia.
A standout feature of the building is its open ceiling design concept, not only aesthetically pleasing but also
significantly boosting oxygen levels within the structure by up to 50%, thereby fostering a healthier and more
productive work environment. Furthermore, the building maximizes natural light usage, eliminating the need
for window blinds and reducing the reliance on light-blocking partitions.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Faithfully Empowering
the environment
In an era where hygiene is paramount, the building employs ultraviolet germicidal irradiation
technology for disinfection, sterilizing the air from microorganisms and contributing to public
health efforts. Additionally, the use of epoxy floor coating helps curb bacteria and germ
growth.
Prioritizing energy efficiency, the building employs an eco-friendly air conditioning system,
carefully regulating cooling usage to ensure comfort while minimizing energy wastage.
This reflects BTPN Syariah's unwavering commitment to sustainability and environmental
stewardship.
Extending beyond the main building, BTPN Syariah Branch Offices and Functional Operational
Offices also embrace eco-friendly practices. Incorporating live plants not only enhances
aesthetics but also plays a pivotal role in reducing air temperature and enhancing air quality,
consequently lowering energy needs for cooling and fostering a more visually appealing and
revitalizing atmosphere.
The BTPN Syariah Jakarta Head Office Building epitomizes the harmonious integration
of modern architecture and sustainability principles, creating a workspace that is not only
functional but also environmentally friendly and conducive to well-being. This represents a
significant stride forward in Indonesia's pursuit of sustainable development.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Sustainability Performance Highlights
10
Implementing Good
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
GOVERNANCE FOR
SUSTAINABILITY
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implementing good GOVERNANCE
for sustainable empowerment
BTPN Syariah is dedicated to enhancing transparency, accountability, and
professionalism within the Bank while prioritizing fairness and ensuring
complete and comprehensive Sharia compliance. These concerted efforts
aim to establish a solid foundation for the Bank to consistently pursue its
aspiration of "faithfully empowering to support sustainability."
implementing good governance for commitment to the basic principles and
sustainability governance guidelines at BTPN Syariah
In line with its commitment to bolstering the [GRI 102-16, 102-17]
Government and Financial Services Authority In alignment with the objective of achieving
programs aimed at accelerating Sharia economic sustainable development that is inclusive and
development, BTPN Syariah continuously supported by a resilient national economic system,
integrates Environmental, Social, and Governance BTPN Syariah places paramount importance on
(ESG) aspects into its product and service fostering harmony among economic, social, and
development processes to align with Sustainable environmental aspects while implementing the
Finance objectives. These efforts encompass: principles of Good Corporate Governance (GCG).
1. Encouraging value creation opportunities
through product innovation and proactive Continuously, BTPN Syariah enhances the
anticipation of future trends. overall implementation of GCG to strengthen its
2. Enhancing risk management practices supervisory function and uphold a commitment
and optimizing capital allocation based on to consistently improve the quality of GCG
heightened awareness of ESG issues, including implementation for all stakeholders. Specifically,
considerations of natural and social capital the Bank believes that ongoing efforts to develop
constraints. an environmentally friendly financial institution
3. Becoming a catalyst for organizational change. system are in line with the mandates outlined in
Law Number 32 of 2009 concerning Environmental
Aligned with these objectives, BTPN Syariah Protection and Management, as well as
executes sustainability initiatives outlined in subsequent amendments introduced by Law
the RAKB (Risk Appetite, Key Risk, and Business Number 6 of 2023 concerning the Determination of
Plan) as part of the Bank's commitment to Replacement Government Regulations. Moreover,
managing social and environmental risks, reducing compliance with Law Number 2 of 2022 concerning
social disparities, and mitigating/preventing Job Creation is deemed essential for the collective
environmental harm, all while adhering to the interests of all stakeholders.
principles of Good Corporate Governance.
The implementation of GCG at BTPN Syariah
Recognizing the pivotal role of good governance is grounded in 6 fundamental principles:
in fostering resilience and competitiveness, BTPN Transparency, Accountability, Responsibility,
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Syariah is dedicated to enhancing transparency, Professionalism, Fairness, and Sharia Compliance.
accountability, and professionalism within the As a public company, adherence to GCG guidelines
Bank. This entails promoting fairness, complete at BTPN Syariah encompasses five aspects,
adherence to Sharia principles, and comprehensive eight principles of good GCG, and 25 applications
compliance practices. These ongoing efforts serve of GCG aspects and principles, ensuring a
as the foundation for the Bank to consistently comprehensive and sustainable approach.
fulfill its aspiration of "faithfully empowering to
support sustainability."
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as a sharia commercial Bank
As a sharia commercial Bank, BTPN Syariah adheres to the sound implementation of the basic principles
of GCG, namely Transparency, Accountability, Responsibility, Professionalism, Fairness, and Sharia
Compliance.
The implementations of these principles are as follows:
In maintaining objectivity in conducting business, the Bank must provide material and
relevant information in a way that is easily accessible and understood by stakeholders.
Transparency The Bank must take the initiative to disclose not only issues required by statutory
regulations, but also matters that are important for decision making by Shareholders,
Customers and other Stakeholders
The Bank must be able to account for its performance transparently and fairly. For this
reason, the Bank must be managed correctly, measurably and in accordance with the
Accountability interests of the Bank while still taking into account the interests of Shareholders and
other stakeholders. Accountability is a necessary prerequisite for achieving sustainable
performance;
The Bank must comply with all Sharia Principles and applicable laws and regulations,
as well as carry out their responsibilities towards God Almighty, Shareholders, society,
the environment and other relevant stakeholders so that from time to time the
Responsibility
implementation of Sharia Principles is carried out and maintained properly. optimal long-
term business sustainability and gaining recognition as a good entity that complies with
sharia law and applicable positive law;
To ensure the implementation of good GCG principles, the Bank is managed
independently so that each organ of the Bank does not dominate each other and cannot
Professional
be intervened by other parties and has competence, is able to act objectively, is free from
any influence and has a high commitment to developing the Bank
In carrying out its activities, the Bank always pays attention to the interests of
Fairness Shareholders and other stakeholders in fulfilling stakeholder rights based on the principles
of justice and equality
The Bank is a banking institution that carries out financial intermediation functions,
managed and operated based on Sharia Principles as the soul and spirit of the Bank's
establishment. Therefore, compliance with Sharia Principles in all activities and products
Sharia Compliance for distributing and collecting funds and other banking service products is a necessity
and mandatory, including in this aspect the ethical and moral standards of all Bank
management and employees in their daily activities do not conflict with Sharia Principles
and Values
as a public company
As a public company, the implementation of GCG guidelines at BTPN Syariah includes 5 (five) aspects, 8
(eight) good GCG principles and 25 (twenty five) applications of good GCG aspects and principles, namely:
1. Aspects of Public Company Relations with Shareholders in guaranteeing Shareholder
ASPECTS of Good GCG Rights;
Implementation for Public 2. Aspects of the Function and Role of the Board of Commissioners and the Sharia
Companies, Supervisory Board;
including: 3. Aspects of the Function and Role of the Board of Directors;
4. Aspects of Stakeholder Participation;
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
5. Aspects of Information Transparency
1. Increasing the Value of Holding General Shareholders Meetings (GMS);
2. Improving the Quality of Public Company Communication with Shareholders or
PRINCIPLES for Investors;
implementing good GCG 3. Strengthening the Membership and Composition of the Board of Commissioners;
Guidelines for Public 4. Improving the Quality of Implementation of Duties and Responsibilities of the Board of
Companies, Commissioners;
including: 5. Strengthening the Membership and Composition of the Board of Directors;
6. Improving the Quality of Implementation of Directors' Duties and Responsibilities;
7. Improving Corporate Governance Aspects through Stakeholder Participation;
8. Improving the Implementation of Information Disclosure
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implementing good GOVERNANCE
for sustainable empowerment
1. Public Companies have technical methods or procedures for collecting votes, both
openly and privately, that prioritize independence and the interests of shareholders;
2. All members of the Board of Directors and members of the Board of Commissioners
of Public Companies are present at the Annual GMS;
3. A summary of the GMS minutes is available on the Public Company Website for at
least 1 (one) year;
4. Public Companies have a communication policy with shareholders or investors;
5. The Public Company discloses the Public Company's communication policy with
shareholders or investors on the Website;
6. Determining the number of members of the Board of Commissioners takes into
account the conditions of the Public Company;
7. Determining the composition of members of the Board of Commissioners takes into
account the diversity of skills, knowledge and experience required;
8. The Board of Commissioners has a self-assessment policy to assess the performance
of the Board of Commissioners;
9. Self-assessment policy to assess the performance of the Board of Commissioners,
disclosed through the Public Company's Annual Report;
10. The Board of Commissioners has a policy regarding the resignation of members of the
Board of Commissioners if they are involved in financial crimes;
11. The Board of Commissioners or the Committee that carries out the Nomination and
Remuneration function prepares a succession policy in the Nomination process for
members of the Board of Directors;
IMPLEMENTATION OF
12. Determining the number of members of the Board of Directors takes into account the
GOOD ASPECTS and
condition of the Public Company and effectiveness in decision making;
PRINCIPLES of GCG,
13. Determining the composition of members of the Board of Directors takes into
including:
account the diversity of skills, knowledge and experience required;
14. Members of the Board of Directors who are in charge of accounting or finance have
expertise and/or knowledge in the field of accounting;
15. The Board of Directors has a self-assessment policy to assess the performance of the
Board of Directors;
16. The self-assessment policy for assessing the performance of the Board of Directors is
disclosed in the Public Company's Annual Report;
17. The Board of Directors has a policy regarding the resignation of members of the
Board of Directors if they are involved in financial crimes;
18. Public Companies have policies to prevent insider trading;
19. Public Companies have anti-corruption and anti-fraud policies;
20. Public Companies have policies regarding the selection and improvement of supplier
or vendor capabilities.
21. Public Companies have policies to fulfill creditor rights.
22. Public Companies have a whistle-blowing system policy;
23. Public Companies have a policy of providing long-term incentives to Directors and
employees;
24. Public Companies make wider use of information technology other than Websites as
a medium for information disclosure;
25. The Annual Report of a Public Company discloses the ultimate beneficial owner
in Public Company share ownership of at least 5% (five percent), in addition to
disclosure of the ultimate beneficial owner in Public Company share ownership
through the main and controlling shareholders.
sustainable governance within the In partnership with BTPN as the Parent Entity,
financial group [GRI 2-12]
BTPN Syariah leverages Banking Synergies to
The implementation of Good Corporate
Governance (GCG) principles in BTPN Syariah enhance operational efficiency by optimizing
is intricately intertwined with the governance resources, expertise, and networks. This
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
framework of the Financial Group, alongside collaboration generates added value for both
PT BANK BTPN Tbk (BTPN) as the Parent Entity, Sharia and conventional commercial banks.
both entities operating under the ownership of the
SMBC group. This integration is facilitated through In line with the commitment to oversee Banking
functions such as Integrated Risk Management, Synergy, BTPN Syariah and BTPN exercise
Integrated Compliance, and Integrated Internal supervision at the Board of Commissioners level
Audit. Supported by other organizational functions through the Corporate Governance Committee.
within the Bank's structure, these units collaborate This committee comprises members of the
to ensure the realization of sound GCG principles Independent Board of Commissioners from
across all entities. BTPN as the Coordinating Entity, alongside
representatives of the Independent Commissioners
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and members of the Sharia Supervisory Board of To oversee its implementation, BTPN Syariah
BTPN Syariah as permanent meeting invitees. has established a dedicated Banking Synergy
Monitoring Work Unit, overseen by the
The Corporate Governance Committee is tasked Corporate Secretary Unit acting as Coordinator.
with monitoring internal and integrated controls Both BTPN Syariah and BTPN conduct regular
within the SMBC financial group, ensuring coordination between the two entities through
prudent and transparent governance practices semi-annual Banking Synergy Monitoring
aligned with the principles of a Conventional Coordination Meetings and Governance
Commercial Bank, Sharia Commercial Bank, and Coordination Meetings.
Public Company.
implementation of banking synergy with
banking synergy BTPN Syariah Ventura
Guided by POJK No. 16/POJK.03/2022 concerning BTPN Syariah's commitment to developing Sharia
Sharia Commercial Banks in relation to Banking banking is realized by the realization of a strategic
Synergy in order to improve the efficiency of capital investment initiative by BTPN Syariah and
the national banking industry and develop a BTPN in a Sharia venture capital company, namely
sustainable sharia economy, BTPN Syariah PT BTPN Syariah Ventura, as a subsidiary company
synergizes with BTPN, as the Parent Entity and which is a non-bank financial services institution
Conventional Commercial Bank, in various which has been effectively carrying out operational
partnerships strategy to improve the efficiency activities since May 30, 2022.
and development of BTPN Syariah as outlined in
the Cooperation Agreement. BTPN Syariah Ventura is dedicated to accelerating
the fulfillment of evolving customer needs and
In line with the terms of the cooperation enhancing the welfare of pre- and moderately
agreement, BTPN Syariah continually enhances prosperous customers. Our mission is to serve a
the quality of infrastructure supporting banking larger customer base in a sustainable manner by
synergy. This includes aligning internal provisions leveraging technology for positive impact, thereby
and procedures at BTPN Syariah with Sharia rules realizing our vision of creating a Sharia digital
and principles, as well as implementing Good ecosystem for unbanked.
Corporate Governance (GCG) principles, both as a
Sharia commercial bank and as a public company. In order to support business development at
These efforts are reflected in the Banking Synergy BTPN Syariah Ventura, BTPN Syariah and BTPN
commitment outlined in the Governance Policy, as shareholders have carried out additional
Compliance Policy, and Risk Management Policy of authorized capital and additional issued and
both BTPN and BTPN Syariah. paid-up capital which was completed in 2022. The
Annual Report and Sustainability Report for the
implementation of banking synergy with BTPN 2022 financial year contains a complete report
In support of activities aimed at delivering regarding capital participation in the Subsidiary.
added value, BTPN Syariah engages in strategic The Subsidiary also held its inaugural Annual
collaboration with BTPN to enhance efficiency General Meeting of Shareholders on April 12, 2023.
and foster business development. In 2023,
this collaboration is formalized through 10 Complementing the strengthening of capital, to
Partnership Agreements (PKS) covering various
support the development of BTPNS Ventura in
areas such as Human Capital, Information
company management, the implementation of
Technology Infrastructure, Sharia Banking
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Services, Cash Management, Multifinance synergy between BTPN Syariah and BTPN Syariah
Segment Financing, Productive Financing for Ventura has been signed through a Cooperation
Institutions supporting the ultra-micro segment Agreement covering 11 (eleven) fields, namely
development, Implementation of Specific Human Resources, Information Technology,
Work, Vendors Management, Implementation Compliance, Legal and Litigation, Corporate
of Anti-Fraud/APU PPT and PPSPM Policies, Secretary, Internal Audit, Finance and Treasury,
and a Joint Agreement serving as an Umbrella Risk Management, Corporate Communication,
PKS regulating banking synergy between BTPN DAYA and Operations.
Syariah and BTPN.
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implementing good GOVERNANCE
for sustainable empowerment
code of conduct and integrity [GRI 102-17] code of conduct enforcement efforts
To ensure sustainable success in implementing Good BTPN Syariah is dedicated to upholding the
Corporate Governance (GCG) at the Bank, it is widely principles of good corporate governance by
acknowledged that a culture of high integrity must implementing the Code of Conduct throughout
permeate all levels of the organization. Therefore, the all levels of the organization. This commitment
establishment of a comprehensive code of conduct is not only fosters ethical behavior among
essential. This code serves as a tangible embodiment employees but also aligns with societal ethical
of the overarching principles of GCG and serves as a standards.
guiding reference for every organ and employee of the
Bank in their daily business endeavors, ultimately shaping To cultivate this behavioral development, every
the company's culture. employee is expected to embody the attitudes,
actions, and commitment outlined in the Code of
At BTPN Syariah, the Code of Conduct serves as Conduct, thus contributing to the creation of a
a fundamental framework, providing guidance on corporate culture at BTPN Syariah that reflects
appropriate attitudes and behaviors for the Board of ethical norms.
Commissioners, Sharia Supervisory Board, Directors,
Independent Parties, and all Employees. It delineates Employee engagement with the Code of
their duties, authorities, obligations, and responsibilities Conduct is facilitated through an annual
in decision-making processes, ensuring alignment with refresher socialization program. This involves
the Mission, Vision, and Company Values of BTPN digitally disseminating the Code of Conduct
Syariah, as well as compliance with relevant laws and or distributing printed copies, followed by
regulations. employees signing acceptance sheets and
confirming their responses via electronic
This Code of Conduct sets a standard of behavior that socialization channels.
is not only reasonable and appropriate but also fosters
trustworthiness among all Bank personnel. It governs Recognizing the importance of instilling a culture
their interactions with stakeholders and shapes the of compliance from the outset, BTPN Syariah
manner in which business activities are conducted. mandates that all new employees receive
Code of Conduct training during the Induction
The guidelines and attitudes stated in the Code of Program, with subsequent annual refresher
Conduct include, among others: programs.
1. Mission, Vision, Company Values, Objectives of
the Code of Conduct, and Scope of the Code of The Code of Conduct guidelines at BTPN
Conduct; Syariah are presented in both Indonesian and
2. Compliance and Risk Management; English languages, ensuring accessibility to all
3. Conflict of Interest; employees, and are readily available on the BTPN
4. Creating a Conducive Work Environment (which Syariah website.
includes Fair Treatment of All Employees, Anti-
Discrimination and Harassment, Safety in the In aligning business activities with societal norms
Workplace, Use of Company Facilities, Activities and fostering a sustainable ecosystem, every
outside the Company, Use of Social Media, LInk and bank business plan and initiative prioritizes
HELP Communication Culture); principles of integrity and compliance.
5. Information Management and Security;
6. Relations with Customers and Stakeholders (which At all levels of the organization, including
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
includes Relations with Customers, Relations with members of the Board of Commissioners, Board
Partners, Relations with Regulators, Bribery and of Directors, and independent parties from
Corruption, Giving and Receiving Gifts, Anti-Money committees under the Board of Commissioners,
Laundering); adherence to the Code of Conduct is mandatory.
7. Enforcement of the Code of Conduct (which These guidelines also regulate the relationships
includes Roles and Responsibilities, Violations of the between BTPN Syariah and its customers,
Code of Conduct). partners, regulators, shareholders, and
subsidiaries.
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the roles and responsibilities of the employees are:
1. Study, understand, obey and implement the All provisions in BTPN Syariah are reviewed
Code of Conduct. periodically, according to schedule or sooner if
2. Implement LINK principles in daily activities in there is a change process or regulatory provisions
relation to the relationship between superiors underlying them.
and subordinates.
3. Report to superiors or through whistleblowing company policies and regulations
channels if you suspect a violation or As a Limited Company, BTPN Syariah has
attempted violation of the Code of Conduct. Company Policies and Regulations.
the roles and responsibilities of superiors are: Policies are guidelines that regulate every activity
1. Provide explanations and ask work team or process in a bank that reflects the general
members to read and understand the Code of management of the Bank's risk appetite for
Conduct. these activities, along with their processes and
2. Ensure that every employee in their work unit supervision.
adheres to the Code of Conduct.
3. Disseminate the Code of Conduct to Company Regulations create legal certainty,
employees in their work units. clarity of rights and obligations for workers and
4. Play an active role in developing employees employers in implementing employment relations
and resolving violations of the Code of at the Bank.
Conduct.
5. Report and escalate any suspicions, indications procedures and products program
and/or incidents of violations to the To ensure that the detailed process from the
competent authorities. beginning to the end is administered correctly,
6. Follow up on every reported violation of BTPN Syariah has developed Product Program and
the Code of Conduct in accordance with Procedures.
established procedures.
The procedures elaborate the stages of an activity
BTPN Syariah is unwavering in its commitment that must be performed, including who, how,
to uphold the Code of Conduct as a cornerstone where, when, and the supervision mechanism, by
of implementing the principles of good corporate implementing strict four eye-principles, adequate
governance. This commitment is reinforced through internal control system, and referring to the
regular socialization efforts aimed at fostering prevailing policy.
a sustainable corporate compliance culture that
embodied the desired attitudes, actions, and The Product Programs are the structured
commitments. regulations as a sharia commercial bank, which
elaborate product management in a structured
Any deviation, abuse, negligence, or violation of the and systematic manner as well as provide the
Code of Conduct is taken seriously and may result details of product type and name, product
in sanctions, whether civil or criminal, in accordance characteristics, product benefits, the costs
with the established policies and procedures at incurred by the Bank, and the Bank’s risks that
BTPN Syariah, as well as relevant laws and statutory are inherent in the products, product analysis, and
provisions. At certain levels, such infractions may targets set for the products.
lead to Termination of Employment Relations, with
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
or without prior warning. technical instructions
Technical Guidelines are developed, when deemed
In addition to requiring all employees to sign the necessary, to detail the steps to perform certain
Code of Conduct, BTPN Syariah mandates a processes that are specified in the standard
zero-tolerance approach towards fraud across all operating procedures in BTPN Syariah.
organizational levels. Full commitment to this stance
is demonstrated through the signing of the Anti- governance structure [GRI 102-18]
Fraud Declaration & Integrity Pact by all employees. The Governance Structure at BTPN Syariah is
guided by the governance provisions for Sharia
hierarchy of bank provisions Commercial Banks and Public Companies, which
The Hierarchy of Provisions at BTPN Syariah aims include compliance with the following provisions:
to organize the Bank's internal regulatory structure 1. Law No.10 of 1998 concerning Amendments to
properly and ensure consistent implementation. The Law No.7 of 1992 concerning Banking;
hierarchy of provisions is prepared referring to the 2. Law No. 40 of 2007 dated August 16, 2007
provisions relating to GCG for Sharia Commercial concerning Limited Liability Companies, which
Banks. has been partially amended by Law No. 6 of
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implementing good GOVERNANCE
for sustainable empowerment
2023 concerning the enactment of Government 8. SEOJK No.32/SEOJK.04/2015 dated 17
Regulation in Lieu of Law No. 2 of 2022 November 2015 concerning Implementation of
concerning Job Creation into law; Public Company Governance Guidelines;
3. Law No.21 of 2008 dated 16 July 2008 9. POJK No.16/POJK.03/2022 dated 30 August
concerning Sharia Banking; 2022 concerning BUS; And
4. PBI No.11/33/PBI/2009 dated 7 December 10. POJK No.17 of 2023 dated 14 September 2023
2009 concerning the Implementation of Good concerning Implementation of Governance for
Corporate Governance for Sharia Commercial Commercial Banks.
Banks and Sharia Business Units (BUS and
UUS); A good governance structure is an absolute
5. SEBI No.12/13/DPbS dated 30 April 2010 requirement for the Bank to identify and manage
concerning the Implementation of Good risks and ensure that every opportunity and
Corporate Governance for BUS and UUS; strategic plan can be realized in a measurable,
6. POJK No.33/POJK.04/2014 dated 8 December monitored and sustainable manner, both now and
2014 concerning Directors and Board of in the future.
Commissioners of Issuers or Public Companies;
7. POJK No.21/POJK.04/2015 dated 17 November The governance structure at BTPN Syariah
2015 concerning Implementation of Public consists of Main Organs and Supporting Organs
Company Governance; in accordance with Law number 40 of 2007
concerning Limited Liability Companies.
General Meeting of Shareholders (GMS)
Board of Sharia Supervisory
Board of Directors
Commissioners Board
Audit Committee Risk Management Committee
Risk Oversight Information Technology
Committee Steering Committee
Nomination and Financing Policy
Remuneration Committee
Committee
Assets and Liabilities
Corporate Committee (ALCO)
Governance
Committee (within
the scope of the Business Committee
financial group)
Human Capital Committee
Information Security Management
Systems Committee
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Corporate Governance in the Financial
Group
Secretary Risk
Compliance a. Integrated Risk Management
and General Management b. Integrated Compliance
Counsel c. Integrated Internal Audit
main organs supporting organs
• General Meeting of Shareholders (GMS) 1. Committees at the level of the Board of
• Board of Commissioners Commissioners
• Sharia Supervisory Board a. Audit Committee
• Board of Directors b. Risk Oversight Committee
c. Nomination and Remuneration Committee
d. Governance in Financial Group Committee
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2. Committees at the level of the Board of Directors dated November 23, 2020, approving the
a. Assets and Liabilities Committee (ALCO); establishment of a Sustainability Task Force at
b. Business Committee PT Bank BTPN Syariah Tbk.
c. Human Capital Committee
d. Risk Management Committee The task force operates with full support from
e. Information Technology Steering Committee the Board of Directors, with two members of
f. Financing Policy Committee the board actively participating as mentors.
g. Information Security Management Systems Their guidance ensures the Sustainability Task
Committee Force effectively leads and executes the goals
and programs outlined in the RAKB, tailored to
3. Availability of Work Units for business the specific conditions and capabilities at BTPN
development, operations, implementation of Syariah.
risk management and internal control at BTPN
Syariah. BTPN Syariah Internal Work Units
include the Internal Audit Work Unit (SKAI), duties and responsibilities [GRI 2-13]
Risk Management Work Unit (SKMR), and the Guided by POJK Number 51/POJK.03/2017 dated
Compliance Work Unit (SKK). July 18, 2017 concerning the Implementation
of Sustainable Finance for Financial Services
4. There are other divisions in BTPN Syariah, Institutions, Issuers and Public Companies, the
namely Corporate Secretary & General Counsel, Board of Directors determined the duties and
Corporate Information Security, Corporate responsibilities of the Sustainability Task Force at
& Marketing Communication, Financing BTPN Syariah in 2023, including:
Business (subordinate to Financing Business • Assisting the Board of Directors in preparing
Planning & Support, Right Partners & Project the Sustainable Finance Action Plan (RAKB)
Implementation, Financing Business Risk, DAYA and Sustainability Report (LK) which must be
and Distribution Region 1- 5), Funding & New approved by the Board of Commissioners;
Business Team (supervising Retail & Wholesale • Holding Sustainability Task Force meetings
Funding, Funding & New Business Planning & according to the annual plan;
Support and Business Development), Finance, • Partaking in sustainable economic
Treasury & Operation (subordinating Financial development in the social, environmental,
Control & Analytics, Treasury & Financial and governance aspects at the Bank in
Institution, Operation Development, QA Funding order to improve the quality of life and the
& Operations, Transaction Services and Corporate environment that is beneficial, both for
Services), Information Technology, and Human the Bank itself, the local community, and
Resources. community in general;
• Supervising and committing to the
5. The Sustainability Task Force, tasked with Implementation of Sustainable Finance in the
ensuring comprehensive internal coordination business activities that are in accordance with
and supervision of the implementation of the Bank's conditions by using the principles
the Bank's plans in accordance with those stipulated in POJK Number 51/ POJK.03/2017
contained in the Sustainable Finance Action dated July 18, 2017.
Plan.
members of the sustainability task force
sustainability task force [OJK E.1, GRI 2-11] The composition of the Sustainability Task
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
BTPN Syariah is committed to making a tangible Force at BTPN Syariah is carefully curated to
contribution to initiatives aimed at improving include members from various divisions and
environmental quality. Our steadfast dedication employees who exhibit a strong commitment to
lies in faithfully empowering underprivileged and upholding environmental, social, and governance
moderately prosperous customers, thus enhancing sustainability. This diverse group comprises
their welfare and quality of life in alignment with individuals from the Corporate & Marketing
sustainability objectives. Communication Division, the DAYA Division,
the Financial Planning & Analytics Division,
In accordance with the Board of Director's the Corporate Secretary & General Counsel
commitment outlined in the Sustainable Division, Operations Division, Human Capital
Financial Action Plan (RAKB), the establishment Division, Risk Management Division, Business
of a dedicated task force has been officially Planning, Assurance & Support Division, Business
initiated. This was formalized through Directors' Development Division, and Compliance Division.
Circular Decree Number 013/CIR/DIR/XI/2020
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implementing good GOVERNANCE
for sustainable empowerment
Each member brings unique backgrounds to the task force's composition, taking into
and expertise to the table, driven by a shared consideration the evolving organizational structure
mission, vision, and profound passion for of the Bank. [GRI 2-12]
advancing the sustainability agenda of the
Bank. The inclusivity of perspectives within sustainability task force meeting [GRI 2-16]
the Sustainability Task Force aims to foster Throughout 2023, the Sustainability Task Force
a collaborative environment conducive to has followed up on the RAKB and carried
generating diverse inputs and innovative ideas, out supervision of the Bank's commitments
thereby supporting the effective implementation discussed at the meeting. Throughout 2022, the
of sustainability strategies. Sustainability Task Force has held 2 (two) internal
coordination meetings. In addition, the Task
BTPN Syariah conducts regular evaluations of the Force also held coordination meetings with the
membership dynamics within the Sustainability Parent Entity and Singapore Regional SMBG, in
Task Force to uphold and promote the ethos of connection with sustainability initiatives within the
sustainability throughout the organization. In 2023, SMBC financial group.
the Board of Directors approved adjustments
2023 Sustainability Task Force Coordination Meeting
No Meeting Date Discussion Topic
• Strengthening the Sustainability Task Force PIC;
1 May 9, 2023
• Strengthening the membership of the Sustainability Task Force
2 November 13, 2023 Kick Off for Preparation of the 2023 Sustainability Report
Sustainability Task Force Coordination Meeting with SMBC Financial Group in 2023
No Meeting Date Discussion Topic
Sustainability Meeting Update with SMBC: Sustainability Initiatives towards Zero Emission
1 May 2, 2023
2023
General Meeting of Shareholders implementation of the 2023 GMS
The General Meeting of Shareholders (GMS) holds BTPN Syariah convened its Annual General
the highest authority within a Limited Liability Meeting of Shareholders (GMS) once in 2023,
Company. This organ possesses rights and authority precisely on April 12, 2023. The execution of this
distinct from those of the Directors and Commissioners, meeting was conducted in strict adherence to the
within the bounds established by Company Law and prescribed procedures and protocols, ensuring
the Articles of Association of BTPN Syariah. The GMS compliance with the Articles of Association
serves as a platform for shareholders to make crucial and relevant regulations. In a commitment to
decisions regarding the bank's policies, adhering uphold equal opportunities for all shareholders
to the provisions of the articles of association and to exercise their rights, BTPN Syariah facilitated
relevant laws and regulations. an electronic GMS (e-GMS) featuring electronic
voting (e-voting) and electronic power of attorney
Every decision made at the GMS is rooted in the (e-proxy).
best interests of the bank and is reached through
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
deliberation to achieve consensus, conducted in The Annual GMS of BTPN Syariah was attended
good faith while considering the bank's interests by all members of the Board of Commissioners,
and ensuring alignment with applicable laws and Sharia Supervisory Board, and Directors, both in
regulations, including those in the Capital Market person and via video teleconference.
sector and the Articles of Association.
BTPN Syariah remains steadfast in its
In accordance with regulatory provisions, the GMS commitment to provide equitable treatment to
does not encroach upon the duties, functions, all shareholders, whether individual or corporate,
and authority of the Board of Commissioners and who participated or were represented at the 2023
Directors. However, this does not diminish the Annual GMS. This commitment is underscored
GMS's authority to exercise its rights in accordance by the provision of comprehensive supporting
with the Articles of Association and applicable documents for the GMS, easily accessible to
laws and regulations. BTPN Syariah upholds the enable shareholders to fully exercise their rights.
rights, responsibilities, and inherent obligations of Key aspects ensuring fairness include:
shareholders in line with the provisions outlined in the • Accessibility to eASY.KSEI Facilities.
Articles of Association.
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• Provision of proxy services available to composition of members of the Board of
Independent Parties free of charge. Commissioners [GRI 2-9][GRI 2-10]
• Adequate time allotted for shareholders to The determination of the Board of Commissioners'
provide power of attorney. composition at BTPN Syariah is meticulously
• Availability of complete, timely, and conducted, considering the bank's complexity and
comprehensive meeting materials to support needs. It is based on banking knowledge, expertise,
informed decision-making. professional experience, and backgrounds aimed at
supporting the effective execution of the board's
Board of Commissioners duties, without any discrimination based on
The Board of Commissioners at BTPN Syariah is gender, ethnicity, race, or religion.
a vital organizational body appointed and ratified
by the General Meeting of Shareholders (GMS), Following the decisions made during the BTPN
with consideration of recommendations from Syariah Annual General Meeting of Shareholders
the Nomination and Remuneration Committee. (GMS) in 2023, 3 members of the Board of
Members of the board must meet the Fit and Commissioners whose terms had expired were
Proper Test requirements set forth by the Financial reappointed with terms extending until the
Services Authority (OJK). Their term of office spans closing of the 2026 Annual GMS, subject to any
3 (three) years and is subject to reappointment. changes that may occur before the end of their
term.
Functioning collectively, the Board of Commissioners
is responsible for conducting general and/or specific Furthermore, a new Independent Commissioner
supervisory functions as outlined in the Articles of was appointed during the same Annual GMS
Association. Additionally, they provide guidance and to bolster the Board of Commissioners' ranks,
counsel to the Board of Directors in managing the serving with a term of office also until the closing
Bank in accordance with Corporate Governance of the 2026 Annual GMS, subject to any potential
principles. It's important to note that decisions made changes.
by the Board of Commissioners are collective and
cannot be made individually by any member. In 2023, changes were made to the Board of
Commissioners' composition at BTPN Syariah
All members of the Board of Commissioners at following the resignation of a member whose term
BTPN Syariah have been carefully selected to fulfill had expired, effective April 12, 2023. Additionally,
the requisite number, composition, criteria, and a new Independent Commissioner was appointed,
independence mandated by applicable regulations, effective April 17, 2023.
ensuring their effectiveness in fulfilling their duties
and responsibilities.
The composition of the Board of Commissioners before the 2023 Annual GMS is as follows:
Financial Services Effective Date
No Name Position Gender
Authority Approval of Office
President/
February 24, 2014
1 Kemal Azis Stamboel Independendent Male May 22, 2014
(KEP-8/D-03/2014)
Commissioner
Independent February 24, 2014
2 Dewie Pelitawati Female May 22, 2014
Commissioner (KEP-9/D-03/2014)
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
August 25, 2022 October 13,
3 Ongki Wanadjati Dana Commissioner Male
(KEP-129/D-03/2022) 2022
July 17, 2019 September 2,
4 Yenny Lim Commissioner Female
(KEP-122/D.03/2019) 2019
The composition of the members of the Board of Commissioners after the closing of 2023 Annual GMS
and the positions as of December 31, 2023 are as follows:
Financial Services Effective Date
No Name Position Gender
Authority Approval of Office
President/Independendent Februari 24 , 2014
1 Kemal Azis Stamboel Male May 22, 2014
Commissioner (KEP-8/D-03/2014)
Independent April 17, 2023
2 Mulya Effendi Siregar Male April 17, 2023
Commissioner (KEPR-19/D,03/2023)
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implementing good GOVERNANCE
for sustainable empowerment
Financial Services Effective Date
No Name Position Gender
Authority Approval of Office
Independent February 24, 2014
3 Dewie Pelitawati Female May 22, 2014
Commissioner (KEP-9/D-03/2014)
Ongki Wanadjati Commissioner August 25, 2022 October 13,
4 Male
Dana (KEP-129/D-03/2022) 2022
Currently, the Board of Commissioners at BTPN Syariah consists of 4 (four) people, of which 3 (three)
members of the Board of Commissioners are Independent Commissioners. Regarding the diversity of the
composition of the Board of Commissioners, there is 1 (one) member of the Board of Commissioners who
is female.
[GRI 405-1]
All members of the Board of Commissioners at BTPN Syariah have good backgrounds and experience
in the fields of finance, banking and sharia law, accounting, law, compliance, risk management, human
resources, audit and management.
concurrent positions of Board of Commissioners
Until December 31, 2023, the Board of Commissioners at BTPN Syariah did not hold concurrent positions as
members of the Board of Commissioners, Directors and Executive Officers in banking institutions, companies or
other institutions beyond the maximum limit permitted in accordance with the provisions.
Disclosure of Concurrent Positions of the Board of Commissioners as of December 31, 2023
No Name Term of Office Concurrent Positions and Commitments
• Member of the Board of Trustees – WWF Indonesia
1 Kemal Azis Stamboel 2023-2026 • President Commissioner - PT Digital Solusi Pratama
• Member of the Board of Trustees – Padjadjaran University
• Expert Staff to the Board of Directors – Indonesian Banking
Development Institute (LPPI)
2 Mulya Effendi Siregar 2023-2026
• Strategic Advisor – Alami Group
• Independent Commissioner – PT Delameta Bilano
3 Dewie Pelitawati 2023-2026 Audit Committee Member – Padjadjaran University
• Member of the Board of Commissioners – PT BANK BTPN Tbk
Ongki Wanadjati
4 2023-2026 • Independent Commissioner – PT Nusantara Sejahtera Raya Tbk
Dana
(Cinema XXI)
independence of the Board of 1. The Board of Commissioners is obliged to
Commissioners [GRI 2-15][GRI 2-27] ensure the implementation of GCG principles in
The Board of Commissioners at BTPN Syariah every Bank business at all levels or levels of the
carries out its duties and responsibilities organization;
independently.
2. The Board of Commissioners is tasked with
All members of the Board of Commissioners who supervising in the interests of the Bank over
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
are Independent Commissioners at BTPN Syariah the policies and course of management by
have fulfilled the independence requirements as the Board of Directors, providing advice to
proven by having no financial, management, share the Board of Directors, and is responsible
ownership and/or family relationships with other for such supervision, in accordance with the
members of the Board of Commissioners, members Bank's aims and objectives as stipulated in
of the Board of Directors and/or Controlling the provisions of statutory regulations, the
Shareholders or other relationships. which can Articles of Association and the resolutions of
naturally affect his ability to act independently. the GMS;
3. The Board of Commissioners is obliged to carry
duties and responsibilities of the Board of out its duties, authority and responsibilities in
Commissioners [GRI 102-23] good faith and with the principle of prudence;
Referring to the Board of Commissioners Charter
at BTPN Syariah, the duties and responsibilities of 4. In carrying out supervision, the Board of
the Board of Commissioners include: Commissioners is obliged to direct, monitor
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and evaluate the implementation of Council and approval from the OJK. The
integrated governance, risk management and GMS can delegate authority to the Board of
compliance as well as the Bank's strategic Commissioners to appoint DPS members;
policies in accordance with the provisions
of the Legislative Regulations, Articles of 10. In implementing the internal audit function, the
Association and GMS Resolutions. To carry Board of Commissioners is responsible for:
out these duties and responsibilities, the a. Ensure that the Board of Directors prepares and
Board of Commissioners may request the maintains an adequate, effective and efficient
necessary data and information from the internal control system;
Board of Directors; b. Review the effectiveness and efficiency of the
internal control system based on information
5. In carrying out supervision, the Board of obtained from SKAI at least once every 1 (one)
Commissioners is prohibited from participating year; and
in decision making on the Bank's operational c. Appoint an independent quality controller
activities, except (Quality Assurance) from an external party to
a. Provision of funds to related parties in conduct a review of SKAI's performance by
accordance with the provisions of the Financial considering the recommendations of the Audit
Services Authority Regulation (POJK) regarding Committee;
the maximum limit for distribution of funds
and distribution of large funds for Sharia 11. The Board of Commissioners is obliged
Commercial Banks or in an amount exceeding to provide time to carry out duties and
the amount that will be determined from time responsibilities optimally in accordance with
to time by the Board of Commissioners; and work guidelines and regulations;
b. Other matters stipulated in the Bank's
Articles of Association or applicable laws and 12. The Board of Commissioners is obliged
regulations. to provide time to carry out duties and
responsibilities optimally in accordance with
6. Decision making by the Board of Commissioners work guidelines and regulations;
is part of the supervisory duties of the Board of
Commissioners so that it does not negate the 13. The Board of Commissioners carries out the
responsibility of the Board of Directors for the internal audit function of the parent company
implementation of Bank management; so that the internal audit function of the parent
company Develops the audit scope and carries
7. Supervision of Internal and External Audit out internal audit activities with adequate
Functions: coverage at the Bank;
The Board of Commissioners is obliged to supervise
the Directors' follow-up on audit findings or 14. In implementing risk management, the Board
examinations and recommendations from the of Commissioners must at least
Bank's internal audit work unit, external auditors, a. Approve the Company's policy and risk
OJK supervision results and/or supervision results management;
from other authorities and institutions; b. Evaluation of the Board of Directors'
responsibilities in implementing risk
8. The Board of Commissioners is obliged to notify management policies;
the OJK no later than 5 (five) working days after c. Evaluate and decide on requests from the
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
the discovery of: Board of Directors relating to transactions
a. Violation of statutory provisions in the fields that require approval from the Board of
of finance, banking and those related to Bank Commissioners;
business activities; and
b. Circumstances or anticipated circumstances 15. Active supervision of the Company's
that could endanger the continuity of the Compliance Function (As explained in the OJK
Bank's business. Regulations that apply to the Compliance
Function), the Board of Commissioners will:
9. The Board of Commissioners is obliged to a. Evaluate the implementation of the Bank's
propose prospective members of the Sharia Compliance Function at least 2 (two) times
Supervisory Board (“DPS”) to the Board a year;
of Directors by taking into account the b. Provide suggestions in order to improve the
recommendations of the Nomination and quality of implementation of the Bank's
Remuneration Committee and then requesting Compliance Function.
recommendations from the Indonesian Ulema
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implementing good GOVERNANCE
for sustainable empowerment
c. Based on the above evaluation, the Board and operations of the bank and provided
of Commissioners will provide advice to recommendations and advice to the Board of
the President Director with a copy to Directors and ensured the implementation of GCG
the Director in charge of the Compliance principles and compliance with Sharia Principles.
Function to improve the quality of the
Compliance Function; Specifically, fulfilling the supervisory duties of the
Board of Commissioners in 2023 includes aspects,
16. Implementing risk management in the use including:
of information technology, the Board of 1. Implementation of Sustainable Finance Actions,
Commissioners will carry out active supervision including:
as follows: a. The Board of Commissioners supports the
a. Provide guidance, monitor and evaluate the implementation of sustainable finance in
Bank's strategic plans and policies regarding line with POJK Number 51/POJK.03/2017
the use of Information Technology; and POJK 17 of 2023 concerning the
b. Evaluate the responsibility of the Board Implementation of Governance for
of Directors for implementing the use of Commercial Banks in the context of
Information Technology; implementing sustainable financial actions
to make a real and positive contribution
17. Approval of the Bank's main policies in to the stability of the financial system in
accordance with the policy hierarchy and other Indonesia. By granting approval to the
special policies which include: Board of Directors' policies, the Board
a. Financing Policy; of Commissioners agreed to support
b. Policies and procedures for implementing the Government in realizing sustainable
Anti-Money Laundering and Prevention of development that is able to maintain
Terrorism Financing; economic stability and is inclusive and
c. Risk Management Policy; prioritizes harmony between economic,
d. Compliance Policy; social and environmental aspects, as stated
e. Any other policies that may be required by in the Sustainable Finance Action Plan;
applicable regulations from Bank Indonesia, b. The Board of Commissioners has reviewed
OJK and other competent authorities. and approved the Sustainable Financial
Action Plan for the 2020-2024 Period to the
duties and responsibilities of the OJK
President Commissioner c. The Board of Commissioners has given
Referring to the Board of Commissioners Charter approval for the implementation of
at BTPN Syariah, the duties and responsibilities of sustainable initiatives assessed from
the President Commissioner are as follows: environmental, social, economic and
1. The position of each member of the Board governance aspects as stated in the 2022
of Commissioners, including the President financial year Sustainability Report which
Commissioner, is equal; was submitted to stakeholders in 2023;
2. The task of the President Commissioner is d. The Board of Commissioners together with
to coordinate the activities of the Board of the Board of Directors have communicated
Commissioners and ensure that each member the implementation of the 2023 RAKB
of the Board of Commissioners can express initiatives to Shareholders at the Annual
their opinions based on sufficient information; General Meeting of Shareholders in 2023
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
3. The GMS is chaired by a member of the Board
of Commissioners appointed by the Board of 2. Alignment of Mission and Vision
Commissioners. In the event that all members In line with the implementation of Good
of the Board of Commissioners are absent or Corporate Governance Principles, the Board of
unable to attend, the GMS will be chaired by a Commissioners has reviewed the suitability of
member of the Board of Directors appointed by the Vision and Mission with Bank business plans
the Board of Directors; and initiative every year.
4. Other provisions refer to the Company's
Articles of Association. The alignment of the Bank's Vision and Mission
and Main Values is deemed to remain relevant
realization of duties and responsibilities of as stated in the Bank's Business Plan 2023-
the Board of Commissioners in 2023 2025, 2024-2026 and RAKB 2020-2024 (2024
During 2023, the Board of Commissioners supported Indicators) and has received approval at the
by a Committee at the same level as the Board of meeting of the Board of Commissioners and
Commissioners at BTPN Syariah has carried out Board of Directors on November 22 2023.
supervisory responsibilities for the management • Vision : To be the best Sharia Bank,
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for financial inclusion, making a difference in Platform, a platform to increase customers
the lives of millions of Indonesians. engagement and at the discretion of the
• Mission: Together, we create opportunities Board of Directors to continue collaboration
for growth and a more meaningful life. with universities and the Government in
berarti. Independent Campus Learning Program
• Core Values: PRISMA (MBKM). The bank opens opportunities
for students to play a role in providing
3. Support to the Government, including empowerment through one-on-one
a. In fulfillment of POJK.17.POJK.03/2021 assistance to financing customers. The
which is the Second Amendment to purpose of this assistance is intended to
Financial Services Authority Regulation grow the ability of customers and their
Number 11 POJK.03/2020 concerning families to have a better life so as to
National Economic Stimulus as a create a sustainable relationship between
Countercyclical Policy for the Impact customers and the Bank;
of the Spread of Coronavirus Disease e. The Board of Commissioners supports the
2019, and Financial Services Authority Government's direction regarding work
Regulation Number 48/POJK. 03/2020 health and safety protocols during the
of 2020 Amendments to Financial pandemic in early 2023, where the Board of
Services Authority Regulation Number Directors has implemented a comprehensive
11/POJK.03/2020 concerning National supervision policy for all employees
Economic Stimulus as a Countercyclical regarding work mechanisms that prioritize
Policy Impact of the Spread of Coronavirus work safety at all levels of the organization
Disease 2019, the Board of Commissioners in a coordinated manner through Business
gave approval to the Directors' Policy to Continuity Management assisted by Safety
support the government in continuing and Security Unit, until the endemic status
its policy of providing relaxation of is declared at the end of June 2023.
financing to affected customers through
bank participation in the 2023 National 4. Review of Company Material Control,
Economic Selection Program, as stated in among others
the Bank's Business Plan. The Board of Commissioners has conducted a
b. In compliance with Minister of Finance review of the company's material controls which
Regulation (PMK) Number 71/PMK.08/2020 include operational, financial, compliance and the
of 2020 concerning Guarantee Procedures Bank's risk management system, supervision of
The Government through the Guarantee financial performance achievements, integrity
Business Entity Appointed in the Context of financial reports, internal control systems and
of Implementing the National Economic non-financial achievements throughout 2023.
Recovery Program T.E.U. Indonesia,
Ministry of Finance and PMK Number 28/ That Financial Performance is closed with good
PMK.08/2022 Amendment to Minister results and business development shows a
of Finance Regulation Number 71/ positive trend. Achievement of work results is
PMK.08/2020 concerning Procedures marked by the realization of the business plan
for Government Guarantees through in most of the posts in accordance with the
Appointed Guarantee Business Entities in targets that have been set .
the Context of Implementing the National
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Economic Recovery Program, the Board of 5. Fulfillment of Commitments to Shareholders,
Commissioners has provided approval of including
the Board of Directors' policy in approving a. The Board of Commissioners has
BTPN Syariah's participation in providing submitted an accountability report to
financing for MSMEs during 2023, as stated Shareholders at the Annual General
in the Bank's Business Plan; Meeting of Shareholders on April 12 2023;
c. The Board of Commissioners gave approval b. The Board of Commissioners gave
to the Board of Directors' policy to continue approval to follow up on the Resolution
developing home renovation products in of the Extraordinary GMS held in 2019 by
collaboration with the Ministry of Public transferring the third treasury shares to
Works and Public Housing (PUPR) in 2023, Material Risk Takers with a distribution
as stated in the Bank's Business Plan; date of January 25, 2023;
d. The Board of Commissioners supports the c. The Board of Commissioners has
Bank's efforts through the Daya Digital ensured supervision over the fulfillment
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implementing good GOVERNANCE
for sustainable empowerment
of the Board of Directors' duties and for:
responsibilities in management companies, • Annual Report for the 2022 financial
including fulfilling obligations to Regulators year;
through Information Disclosure regarding • Sustainability Report for the 2022
the presentation of the Annual Report, financial year;
Sustainability Report for the 2022 financial • Bank Business Plan (RBB) and RBB
year, Interim Financial Reports, Annual and Revision for the 2024-2026 Period as
Consolidated Financial Reports through the well as commitment to monitoring the
reporting system and to the public through realization of the RBB in periodic reports
national newspapers and available on to the OJK;
the Bank Website as required for a public • Sustainable Financial Action Plan
company in 2023. (RAKB) 2020-2024 (2024 Indicators) as
d. The Board of Commissioners has given well as commitment to monitoring the
approval for the follow-up to the decision realization of the Bank's Sustainable
of the Annual GMS regarding the Financial Action Plan together with the
appointment of Public Accountants and Board of Directors every year;
Public Accounting Firm Sidharta Widjaja • Corporate Plan and Revised Corporate
and Rekan (an Indonesian partnership Plan 2022-2031;
and member firm of KPMG network of • Update on the 2023 Board of
independent members affiliated with Commissioners Charter;
KPMG International Cooperative as • Changes to the Composition
External Auditors, taking into account the of Committees at the Board of
recommendations of the Audit Committee. Commissioners level in 2023;
e. That the Bank has submitted the Report • Annual Work Plans of Committees at
on the Appointment of Public Accountants the level of the Board of Commissioners,
and Public Accounting Firms for the Audit including the 2023 Annual Audit Plan
of Annual Historical Financial Information submitted at the end of 2022 and the
on 31 December 2023 to the Sharia Banking 2024 Work Plan submitted at the end of
Supervisory Financial Services Authority 2023;
with a copy to the Banking Licensing and • Following up on decisions taken at the
Information Department; Extraordinary GMS 2019 in the context
of the transfer of some Treasury shares
6. Implementation of Good Corporate Governance in early 2023 in the context of providing
Principles, including variable remuneration to members of the
a. The Board of Commissioners has supervised Board of Directors for the Company's
the implementation of good corporate performance
governance at BTPN Syariah. Following c. The Board of Commissioners conducted a
more than a decade of implementing study on strengthening the Bank's Organ
GCG principles at BTPN Syariah, the Infrastructure and gave approval to:
implementation of GCG principles is • Board of Commissioners Work Guidelines
accompanied by quality improvements by and Regulations for 2023;
adopting the latest ASEAN SCORECARDS • Performance of Committees at the
which were published in 2023 and gradually Board of Commissioners level in 2023;
continue to improve the quality over time. In • Nomination Process for Candidates
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
particular, the factors that have improved for New Members of the Board of
in the last three years are the Bank's Commissioners in 2023;
increasingly focused focus on shareholder • Changes in the Composition of
rights, disclosure and transparency as Committee Members at the Board of
well as the responsibilities of the Board of Commissioners level in 2023
Directors and Board of Commissioners. In
addition, the Bank continues to strive to d. In an effort to improve the quality
maintain good values for equal treatment of the implementation of the duties
of shareholders and optimal role of and responsibilities of the Board of
stakeholders. Commissioners, during 2023, the Board
b. Business Plan, Sustainable Financial Action of Commissioners has given approval
Plan and Follow-up to GMS Decisions for the implementation of supervisory
The Board of Commissioners reviews and duties, the mechanism for implementing
approves the Board of Directors' proposal corporate meetings of the Board of
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Commissioners and meetings of the Board information technology devices to
of Commissioners with the Board of support the implementation of the Bank's
Directors as well as committee meetings target completion process in creating
at the level of the Board of Commissioners, a digital ecosystem for the unbanked.
guided by the provisions for implementing Committees at the level of the Board
the governance good management and of Commissioners have also assisted
timely fulfillment of evaluation reporting by the Board of Commissioner to monitor
the Board of Commissioners; Management has followed up on every
audit finding and recommendation from
7. Supervision of Subsidiaries, including the OJK and external auditors and supervised
Board of Commissioners supervising their completion;
the Bank's compliance with compliance
GCG principles and Sharia Principles in b. The Board of Commissioners together
Subsidiaries, implementation of good with members of Committees at the
Risk Management, monitoring Financial same level as the Board of Commissioners
and Non-Financial Performance, quality provide direction and supervision regarding
sharia services, as well as supervision over the implementation of business plans
members of the Board of Directors and Bank and implementation of good governance
Management who carry out supervisory through visits to branch offices and
duties at the Subsidiary, PT BTPN Syariah functional offices, guest house, center and
Ventura in in 2023; customer. To complete the supervision
of the visit, the Board of Commissioners
8. Fulfillment of Commitments regarding the submits a Visit evaluation report
Implementation of Banking Synergy, including accompanied by recommendations and
the Board of Commissioners supervising the input to the Board of Directors;
fulfillment of duties and responsibilities within
the Financial Group with PT BANK BTPN Tbk, c. In providing the best service for financing
including receiving the latest information and funding customers, the Board of
through the function of the Corporate Commissioners recommends that the
Governance Committee regarding the Board of Directors continue to make
implementation of banking synergy in 2023. The improvements to the Bank's internal
Corporate Governance Committee is tasked policies and procedures in supporting
with monitoring to ensure that internal control the Bank's business activities, including
is implemented and integrated within the Internet Banking and Mobile Service
financial group in a prudent and transparent policies.Banking for funding customers
manner, fulfilling the principles of governance whose permits will be received in 2022
as a Conventional Commercial Bank, Sharia as well as various development program
Commercial Bank and as a Public Company. policies for financing customers;;
9. Compliance with Sharia Principles d. The Board of Commissioners evaluates the
In carrying out its supervisory duties, the Board Bank's compliance function. The monitoring
of Commissioners periodically coordinates of which is carried out periodically and
with the Sharia Supervisory Board to align submitted to the President Director
strategic supervision in accordance with Sharia with a copy to the Compliance Director.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Principles. During 2023, the Compliance culture
were implemented well, reflected in the
10. Directions and Recommendations of the Board fulfillment of the prudential level ratio that
of Commissioners, among others was well maintained, with no significant
a. The Board of Commissioners is assisted fines from regulators, and all compliance
by a committee at the same level The risk profile parameters show positive
Board of Commissioners has formulated, values, with the Bank understanding the
reviewed, provided advice on good importance of careful attention when it
internal control measures, monitored comes to new activities;
the Bank's risks, ensured the availability
of human resources who are not only e. In terms of strengthening human capital,
physically resilient but also ensured the the Board of Commissioners provides
implementation of good and measurable advice to ensure that the Board of
nomination and remuneration policies. Directors carries out long-term quality
at the Bank, the availability of capable development of human resources,
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implementing good GOVERNANCE
for sustainable empowerment
honing internal talents, and in terms of corporate governance, as well as providing
presenting transparency, the Board of recommendations to the Board of
Commissioners has ensured that the Directors regarding policy steps deemed
Board of Directors maintains integrity necessary to be taken while still paying
in financial reports, internal control attention to applicable legal provisions.
systems and risk management, reporting
and information disclosure, compliance,
As per the decision made in 2023 during the General Meeting of Shareholders,
the Board of Commissioners has been granted power and authority from the
Shareholders. They have since implemented various actions, such as
1. Appointing Public Accountant and Public Accounting Firm Sidharta Widjaja and
Rekan (an Indonesian partnership and member firm of KPMG network of independent
members affiliated with KPMG International Cooperative) as External Auditor to audit
BTPN Syariah's books and records for the financial year ending on 31 December 2023.
The Board of Commissioners has also determined the amount of honorarium and other
conditions for appointing the Public Accountant and Public Accounting Firm, taking into
account recommendations from BTPN Syariah's Audit Committee
2. Additionally, they have decided on Remuneration for members of the Board of Directors
and members of the Sharia Supervisory Board in 2023 through a Nomination and
Remuneration Committee Meeting. The distribution between members of the Board
of Directors and members of the Sharia Supervisory Board was also determined,
with consideration given to recommendations from the Bank's Nomination and
Remuneration Committee when determining the total amount and distribution of
Remuneration.
Board of Commissioners Nomination Process [GRI 2-10]
The process flow for appointing and appointing members of the Board of Commissioners as regulated in
the Guidelines and Working Rules of the Nomination and Remuneration Committee at BTPN Syariah is as
follows:
suggestion selection & recommendation decision
Notification and Information
The selection process by the The Board of Commissioners Disclosure regarding changes in the
Proposed candidates for Nomination and Remuneration proposes to the GMS candidates composition of members of the Board
members of the Board OJK approval for applications for members of the Board of of Commissioners, to OJK/IDX/ and
Committee includes:
of Commissioners, from for candidates for members of Commissioners, taking into account other related agencies, including
1. Analyze candidate
Shareholders/Board of the Board of Commissioners the recommendations from the to the public, and inclusion on the
competencies and
Commissioners Nomination and Remuneration Bank's website
background
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
2. Interview (if required) Committee
Submission of
Submission of proposals for recommendations from GMS decision regarding the
candidates for the Board of Submission of FnPT the Nomination and composition of members of the
Commissioners, to the Nomination process to OJK (*) Remuneration Committee to Board of Commissioners
and Remuneration Committee the Board of Commissioners
(*) Submission of FnPT to OJK for members of the Board of Commissioners, can be carried out after the GMS;
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performance assessment of the Board of Commissioners
The procedures for implementing the Board of Commissioners Assessment at BTPN Syariah are as stated
in the Nomination and Remuneration Committee's Charter, taking into account the Articles of Association
and the Bank's internal policies.
Performance assessment is carried out by self-assessment every year to assess the performance of the
Board of Commissioners in a collegial manner. [GRI 102-28]
criteria for implementing the performance assessment of the Board of Commissioners
The assessment criteria for the individual performance of each member of the Board of Commissioners
(individual performance assessment) at BTPN Syariah refers to various considerations, including:
1. Implementation of Good Corporate Governance (GCG) in every Bank business,
2. Supervision of the implementation of the duties and responsibilities of the Board of Directors;
3. Implementation of the Bank's overall strategy;
4. Oversight of the Bank's overall strategy;
5. Supervision of Risk Management activities in each area (risk management activities); and
implementation of good corporate governance principles.
Sharia Supervisory Board
The Sharia Supervisory Board at BTPN Syariah is a crucial bank organ, appointed and ratified through the
GMS. This process involves considering recommendations from both the National Sharia Council (DSN)
of the Indonesian Ulema Council (MUI) and the Nomination and Remuneration Committee. Additionally,
members are required to pass the Fit and Proper Test administered by the OJK.
Operating at a level equivalent to the Board of Commissioners, the Sharia Supervisory Board, known as
DPS, holds responsibilities such as advising and providing suggestions to the Board of Directors.
Moreover, its role extends to supervising bank activities to ensure alignment with Sharia Principles. DPS
functions as an independent body, recommended by DSN MUI, specifically entrusted with overseeing the
implementation of DSN fatwas within Sharia Financial Institutions.
All members of the Sharia Supervisory Board at BTPN Syariah are carefully selected to fulfill specified
criteria regarding number, composition, and independence, as outlined by applicable regulations.
composition of the Sharia Supervisory Board
The Sharia Supervisory Board (or DPS) at BTPN Syariah is composed of 2 members, namely 1 Chair
and one Member. The Chairman of DPS is tasked with coordinating the implementation of DPS duties
and ensuring that all DPS members have access to necessary information to fulfill their responsibilities
effectively. Throughout their supervisory tasks, DPS ensures optimal execution of their duties and
responsibilities.
Following the decision made during the BTPN Syariah Annual GMS held in 2023, all DPS members, whose
terms had expired, has been reappointed with term of office. This decision is made with consideration for
any potential changes that may arise before the end of their term of office.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The composition of DPS members at BTPN Syariah as of December 31, 2023 is as follows:
Name of the Sharia BI/OJK Approval Date of Effective
No Position Gender
Supervisory Board Date Appointment Date
Chairman of the
June 13, 2017
1. H. Ikhwan Abidin, MA Sharia Supervisory Male March 6, 2017 June 13, 2017
(SR-25/PB.13/2017)
Board
Member of the
May 2, 2017
2. H. Muhamad Faiz, MA Sharia Supervisory Male March 6, 2017 May 2, 2017
(SR-23/PB.13/2017)
Board
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implementing good GOVERNANCE
for sustainable empowerment
Concurrent Positions of Sharia Supervisory Board
As of December 31, 2023, the positions and other commitments (concurrent positions) of members of the
Sharia Supervisory Board do not exceed the maximum limit permitted in accordance with the provisions.
Positions and other commitments of the Sharia Supervisory Board per December 31, 2023:
Name of the Sharia Term of Office
No Other positions and commitments
Supervisory Board at BTPN Syariah
• DPS Chairman – PT Bank Syariah Bukopin
• DPS Chairman - PT Bahana Arta Ventura
1 H. Ikhwan Abidin, MA 2023-2026 • DPS Chairman – PT Radana Bhaskara Finance
• DPS Member – PT Asanusa Asset Management
• Postgraduate Lecturer - Institut Ilmu Al Quran
• DPS Chairman – Sharia Business Unit PT Bank Permata Tbk
• DPS Chairman – PT Indomobil Finance Indonesia (IMFI) Syariah
• DPS Member – Sharia Business Unit PT Bank Tabungan Negara
(Persero) Tbk
• Deputy Caretaker - PP Darul Rohman
2 H. Muhamad Faiz, MA 2023-2026
• Vice Secretary - PP Darul Rohman
• Vice Chairman - Lembaga Bahtsul Masail at PBNU
• Plenary Member - DSN MUI
• Sharia Chief - PBNU
• Chairman - MUI DKI Jakarta
duties and responsibilities of the Sharia Supervisory Board
Referring to the Charter of the Sharia Supervisory Board at BTPN Syariah, the duties and responsibilities
of the Sharia Supervisory Board include:
1. Carry out duties and responsibilities in accordance with the principles of good corporate governance;
2. Providing advice and suggestions to the Board of Directors and supervising the Bank's activities so
that they comply with Sharia Principles;
3. Assess and ensure compliance with Sharia Principles for operational guidelines and products/services
issued by the Bank;
4. Supervise the Bank's new product development process to comply with the fatwa of the National
Sharia Council (DSN) – Indonesian Ulema Council (MUI);
5. Request a fatwa from DSN – MUI for new Bank products for which there is no fatwa;
6. Conduct regular reviews on the fulfillment of Sharia Principles on the mechanisms for collecting funds
and channeling funds as well as Bank services;
7. Providing socialization of sharia principles to employees to increase employee understanding of sharia
principles.
8. Request data and information related to sharia aspects through the Compliance Work Unit in the
context of carrying out their duties;
9. DPS is obliged to submit a DPS Supervision Results Report on a semi-annual basis to OJK and DSN-
MUI no later than 2 (two) months after the semester period in question ends;
10. In carrying out its duties and responsibilities, DPS also coordinates with the Board of Commissioners
and Directors;
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
11. DPS is obliged to provide sufficient time to carry out its duties and responsibilities optimally.
realization of the implementation of duties and responsibilities of the Sharia Supervisory
Board in 2023
Throughout 2023, all DPS members at BTPN Syariah have carried out supervisory duties in providing
advice and suggestions to the Board of Directors as expressed through DPS Opinions and Approvals.
Sharia Supervisory Board Opinions and Approvals in 2023
No. Number DPS Opinions & Approvals 2023
1. 154/DPS/ODP/I/2023 Ujrah Tiering for Mitra Tepat Working Capital Financing
2 155/DPS/ODP/I/2023 OJK findings related to Sharia Principles of Financing
3 156/DPS/ODP/II/2023 Payment Services Using QRIS in Mobile Banking
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Sharia Supervisory Board Opinions and Approvals in 2023
No. Number DPS Opinions & Approvals 2023
4 157/DPS/ODP/II/2023 Financing for non-Muslim customers for religious goods businesses.
5 158/DPS/ODP/II/2023 Basic Sharia Banking Training Materials for CO
6 159/DPS/ODP/III/2023 Updates to DPS Charter
7 160/DPS/ODP/III/2023 Update on Corporate Governance Policy Version 5.1
8 161/DPS/ODP/IV/2023 Deposit On Call (DOC) Products
9 162/DPS/ODP/VI/2023 Changes to the Tepat Savings Plan Product Agreement
Submission of Wow Syariah Closing GL Fund Balances to become Social Funds/
10 163/DPS/ODP/VI/2023
TBDSP.
11 164/DPS/ODP/VI/2023 Financing Policy Update
12 165/DPS/ODP/VI/2023 Banking Synergy between PT Bank BTPN Syariah Tbk and PT BANK BTPN Tbk
13 166/DPS/ODP/VI/2023 Male Group Financing Product Development Plan
14 167/DPS/ODP/VII/2023 Murabahah Price Determination
15 168/DPS/ODP/X/2023 BTPNS Banking Synergy with BTPNS Ventura
Data Exchange Agreement on the Implementation of Anti Fraud, APU PPT and
16 169/DPS/ODP/XI/2023
PPSMPM between BTPN Syariah and BTPN
17 170/DPS/ODP/XI/2023 Update on MT Tepat Financing PP version 2.0
Repayment Program for Financing for Customers Who Pass Away & Compensation
18 171/DPS/ODP/XII/2023
for Spouses of Deceased Customers
19 172/DPS/ODP/XII/2023 Insurance Program Update for TTR Mudharabah Agreement Customers
20 173/DPS/ODP/XII/2023 PP Tepat Deposit Update
independence of the Sharia Supervisory Board
The Sharia Supervisory Board has carried out its duties and responsibilities independently. All members of
the Sharia Supervisory Board have no financial, management, share ownership, and/or family relationships
with other members of the Sharia Supervisory Board, Board of Commissioners, members of the Board of
Directors, and/or Controlling Shareholders. The Sharia Supervisory Board at BTPN Syariah states that it
remains independent.
Sharia Supervisory Board nomination process
The process flow for appointing and appointing members of the Sharia Supervisory Board as regulated in
the Nomination and Remuneration Committee Charter at BTPN Syariah is as follows:
suggestion selection & recommendation decision
The selection process by the The Board of Commissioners Notification and Information
Proposed candidates for proposes to the GMS candidates Disclosure regarding changes in the
members of the Board of Nomination and Remuneration OJK approval for applications
Committee includes: for candidates for members of for members of the Board of composition of members of the Board
Commissioners, Sharia Commissioners, Sharia Supervisory of Commissioners, Sharia Supervisory
Supervisory Board and 1. Analyze candidate the Board of Commissioners, Board and Board of Directors to BI/
competencies and Sharia Supervisory Board & Board and Board if Directors taking
Directors from Shareholders/ OJK/IDX/ and other related agencies,
background Board of Directors into account the recommendations
Directors/Board of including to the public, and inclusion
2. Interview (if required) from the Nomination and on the Bank's website
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Commissioners Remuneration Committee
Submission of proposal of Submission of GMS decision regarding the
candidates of the Sharia recommendations from composition of members of the
Submission of FnPT the Nomination and Board of Commissioners, Sharia
Supervisory Board to the
Nomination and Remuneration process to OJK (*) Remuneration Committee to Supervisory Board and Board
Committee the Board of Commissioners of directors
* Submission of FnPT to OJK for members of the Board of Commissioners, Sharia Supervisory Board and Directors can be carried out after the GMS;
Proposal of FnPT for Sharia Supervisory Board after obtaining recommendation from National Sharia Council
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implementing good GOVERNANCE
for sustainable empowerment
Sharia Supervisory Board performance assessment
At BTPN Syariah, the evaluation of Sharia Supervisory Board performance adheres to predefined criteria,
aligning with their duties, responsibilities, regulatory mandates, the Bank's Articles of Association, and
internal policies.
The DPS performance assessment is conducted through an annual self-evaluation process, fostering a
collegial approach to evaluating DPS performance.
The primary objective of this self-assessment is to furnish recommendations to the Board of
Commissioners for the re-appointment of DPS members. It also serves as a basis for refining the DPS
remuneration structure and enhancing the overall effectiveness of DPS performance.
Sharia Supervisory Board performance assessment criteria
The assessment criteria for the individual performance of each DPS member (individual performance
assessment) at BTPN Syariah refers to various considerations, including:
1. Supervision of the implementation of the duties and responsibilities of the Board of Directors in
accordance with Sharia Principles and;
2. Good Corporate Governance in every Bank business.
Board of Directors
The Board of Directors, a crucial governing body of the Bank, is appointed and confirmed during the
General Meeting of Shareholders (GMS), considering recommendations put forth by the Nomination
and Remuneration Committee. Directors are required to successfully undergo the Fit and Proper Test
administered by the OJK. Their term of office at BTPN Syariah spans three years, with the possibility of
reappointment.
Empowered and fully accountable, the Board of Directors is entrusted with the comprehensive
management of the bank, safeguarding its interests both internally and externally, in alignment with the
bank's objectives as delineated in its Articles of Association. Furthermore, they serve as the bank's legal
representatives as stipulated in the Articles of Association.
Each member of the Board of Directors at BTPN Syariah adheres to the prescribed regulations regarding
their number, composition, criteria, and independence, ensuring compliance with applicable standards.
composition of the Board of Directors [GRI 2-9]
The determination of the Board of Directors' composition is meticulously tailored to accommodate
the bank's complexity and requirements. At BTPN Syariah, the composition is meticulously crafted
to encompass a blend of banking and Sharia banking knowledge, professional expertise, and diverse
backgrounds, all aimed at facilitating the effective discharge of the Board's duties, with no discrimination
based on gender, ethnicity, race, or religion.
Following the resolutions of the BTPN Syariah Annual General Meeting of Shareholders (GMS) convened
in 2023, 4 (four) Directors whose terms had expired were reappointed, serving until the conclusion of the
2026 Annual GMS, subject to any alterations that may transpire before the term's conclusion.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Moreover, during the same Annual GMS, a new Female Director was appointed, reinforcing the Board's
diversity and expertise. This appointment extends until the conclusion of the 2026 Annual GMS, with
provisions for any adjustments that may arise during the tenure.
In 2023, alterations were made to the Board of Directors' composition at BTPN Syariah following the
resignation of a Director whose term had expired and the subsequent appointment of a new Director.
These changes came into effect on April 12, 2023.
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The composition of the Board of Directors before the 2023 Annual GMS is as follows:
Board of Directors BI/OJK Approval Date of
Position Gender Effective Date
Name Date Appointment
President April 3, 2020
Hadi Wibowo Male April 16, 2020 April 16, 2020
Director (KEP-4/D.03/2020)
Compliance
Director and August 22, 2017
Arief Ismail Male March 6, 2017 August 22, 2017
Corporate (KEP-69/D.03/2017)
Secretary
M. Gatot Adhi February 24, 2014
Director Male May 20, 2014 May 22, 2014
Prasetyo (KEP-16/D.03/2014)
May 20, 2020
Fachmy Achmad Director Male April 16, 2020 May 27, 2020
(KEP-58/D.03/2020)
April 16, 2020
Dwiyono Bayu February 26, 2021
Director Male (reappointment April 21, 2021
Winantio (KEP-32/D.03/2021)
date April 21, 2021)
The composition of the members of the Board of Directors after the Closing of 2023 Annual GMS and per
December 31, 2023 are as follows:
Board of Directors Date of
Position Gender BI/OJK Approval Date Effective Date
Name Appointment
President April 3, 2020
Hadi Wibowo Male April 16, 2020 April 16, 2020
Director (KEP-4/D.03/2020)
Compliance
Director and August 22, 2017
Arief Ismail Male March 6, 2017 August 22, 2017
Corporate (KEP-69/D.03/2017)
Secretary
May 20, 2020
Fachmy Achmad Director Male April 16, 2020 May 27, 2020
(KEP-58/D.03/2020)
April 16, 2020
Dwiyono Bayu February 26, 2021
Director Male (reappointment April 21, 2021
Winantio (KEP-32/D.03/2021)
date April 21, 2021)
March 10, 2023
Dewi Nuzulianti Director Female April 12, 2023 April 12, 2023
(KEPR-2/D.03/2023)
The number of the Board of Directors at BTPN Syariah is 5 (five) people, of which 1 (one) is a Female
Director. [GRI 405-1]
All members of the BTPN Syariah Board of Directors have fulfilled the number, composition, criteria and
independence in accordance with applicable regulations.
positions and other commitments of members of the Board of Directors
Term of Office
Board of Directors Name Other positions and commitments
at BTPN Syariah
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Hadi Wibowo 2023-2026 Chairperson of the Social Committee - ASBISINDO
• Member of the Indonesian Sharia Accounting Standards Board
Fachmy Achmad 2023-2026 – Indonesian Accountants Association
• President Commissioner of PT BTPN Syariah Ventura
• Member - Banking Compliance Director Communication
Forum (FKDKP)
Arief Ismail 2023-2026
• Member – Indonesia Corporate Secretary Association
• Member – Association of Indonesian Issuers
Dwiyono Bayu Winantio 2023-2026 Is not a member of any Association
Dewi Nuzulianti 2023-2026 Is not a member of any Association
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implementing good GOVERNANCE
for sustainable empowerment
duties and responsibilities of the Board of d. Carried out by parties who do not hold
Directors [GRI 2-13] structural positions at the Bank, and
Based on the Directors' Work Guidelines and e. Carried out by parties who do not have
Regulations at BTPN Syariah, the duties and the authority to make Bank operational
responsibilities of the Board of Directors include: decisions
1. The Board of Directors is fully responsible
for the implementation of the Bank's 10. In managing data and information related to
management. the Bank, Directors are required to:
a. Have and provide accurate, relevant and
2. The Board of Directors is obliged to manage timely data and information, including to
the Bank in accordance with its authority and the Board of Commissioners and
responsibilities as regulated in the Articles b. Carry out data and information
of Association and applicable laws and management in accordance with good
regulations. governance at the Bank and statutory
provisions
3. The Board of Directors is obliged to implement
the principles of Good Corporate Governance 11. In order to support the effective
Policy in every Bank business activity at all implementation of its duties and
levels of the organization. responsibilities, the Board of Directors may
form committees.
4. The Board of Directors is obliged to follow up
on all audit findings and recommendations If a committee is formed, the Board
from the Internal Audit Work Unit (SKAI), of Directors is obliged to evaluate the
Sharia Supervisory Board (DPS), External performance of the committee at the end of
Auditor, OJK/BI supervision results and/or each financial year.
supervision results from other authorities.
12. In carrying out the Internal Audit function, the
5. In order to implement the principles of Good Board of Directors is responsible for:
Corporate Governance Policy, the Board of a. Develop an internal control framework to
Directors is at least obliged to form. identify, measure, monitor and control all
a. Internal Audit Work Unit. risks faced by the bank.
b. Risk Management Work Unit. b. Ensure that SKAI obtains information
c. Risk Management Committee. regarding ongoing developments, project
d. Compliance Work Unit. initiatives, products and operational
changes as well as risks that have been
6. The Board of Directors is obliged to hold an identified and anticipated.
annual GMS and other GMS as regulated c. Ensure appropriate corrective action has
in statutory regulations and the Articles of been taken.
Association.
13. Members of the Board of Directors are not
7. The Board of Directors is obliged to be authorized to represent the Bank if:
accountable for fulfilling its obligations to a. There is a case in court between the Bank
Shareholders through the GMS. and the member of the Board of Directors
concerned and
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
8. The Board of Directors is obliged to disclose b. The member of the Board of Directors
to employees regarding the Bank's strategic concerned has interests that conflict with
internal policies in the field of personnel; the interests of the Bank.
9. The Board of Directors are prohibited from 14. In the event that there are circumstances as
using individual advisors and/or professional referred to in point (3.13), those entitled to
services as consultants unless they meet the represent the Bank are:
following requirements: a. Other members of the Board of Directors
a. Special projects. who do not have a conflict of interest with
b. Based on a clear contract, which at least the Bank.
includes the scope of work, responsibilities b. The Board of Commissioners in the event
and work period as well as costs. that all members of the Board of Directors
c. Consultants are independent parties and have a conflict of interest with the Bank or
have the qualifications to work on special
projects as referred to above.
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c. Other parties appointed by the GMS in the (2024 Indicators) and has received approval
event that all members of the Board of at the Board of Directors and Board of
Directors or Board of Commissioners have a Commissioners meeting on November 22 2023.
conflict of interest with the Bank. • Mission : Together, we create opportunities
for growth and a more meaningful life.
functions of the President Director • Vision : To be the best Sharia Bank, for
Without prejudice to the rights of the Board financial inclusion, making a difference in
of Directors as regulated in the Articles of the lives of millions of Indonesians.
Association and other applicable provisions, the • Core Values : PRISMA
President Director has the authority to:
1. Coordinate the activities of the Board of 3. Support to the Government, among others
Directors and ensure that the division of tasks a. In fulfillment of POJK.17.POJK.03/2021
between the Directors runs effectively. which is the Second Amendment to the
2. Arrange meeting schedules and determine Financial Services Authority Regulation
agendas that are the responsibility and Number 11/POJK.03/2020 concerning
priorities of the Board of Directors. National Economic Stimulus as a
3. Determine meeting invitations. Countercyclical Policy on the Impact
4. Ensure the adequacy and availability of of the Spread of the 2019 Coronavirus
information required for decision making. Disease, and Financial Services Authority
5. Determine the Board of Directors' decision in Regulation Number 48/POJK.03/2020 in
the event of a deadlock 2020.
realization of the implementation of Amendments to Financial Services
duties and responsibilities of the Board of Authority Regulation Number 11/
Directors in 2023 POJK.03/2020 concerning National
1. Fulfillment of Commitments for Implementing Economic Stimulus as a Countercyclical
Sustainable Financial Actions, among others Policy for the Impact of the Spread of
a. There are representatives of the Board of the 2019 Coronavirus Disease, the Board
Directors who carry out direct supervision of Directors supports the Government by
over the implementation of sustainable continuing the policy of providing financing
financial actions at BTPN Syariah; relaxation to affected customers through
b. The Board of Directors has prepared, the Bank's participation in the Program
approved and submitted a Sustainable National Economic Election in 2023;
Financial Action Plan for the 2020-2024 b. In compliance with the Minister of Finance
Period to the OJK; Regulation (PMK) Number 71/PMK.08/2020
c. The Board of Directors has ensured of 2020 concerning Procedures for
that the implementation of sustainable Government Guarantees through Appointed
initiatives is assessed from environmental, Guarantee Business Entities in the Context
social, economic and governance aspects of Implementing the National Economic
as stated in the 2022 financial year Recovery Program T.E.U. Indonesia,
Sustainability Report which was submitted Ministry of Finance and PMK Number 28/
to stakeholders in 2023; PMK.08/2022 Amendment to Regulation
d. The Board of Directors has communicated of the Minister of Finance Number 71/
the implementation of the 2023 RAKB PMK.08/2020 concerning Procedures
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
initiatives to Shareholders at the Annual for Government Guarantees through
General Meeting of Shareholders in 2023; Guarantee Business Entities Appointed in
the Context of Implementing the National
2. Alignment of Mission and Vision Economic Recovery Program, the Board of
In line with the implementation of Good Directors has given approval BTPN Syariah's
Corporate Governance Principles, the Board participation in providing financing for
of Directors of BTPN Syariah has reviewed the MSMEs during 2023;
suitability of the Mission and Vision with the c. The Board of Directors has agreed to continue
Bank's business plans and initiatives every year. developing home renovation products in
collaboration with the Ministry of Public
That the alignment of the Bank's Mission and Works and Public Housing (PUPR) in 2023;
Vision and Main Values is considered to remain d. The Board of Directors has approved
relevant as stated in the Bank's Business Plan the Daya Digital Platform, a platform
2023-2025, 2024-2026 and RAKB 2020-2024 to increase customer engagement and
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implementing good GOVERNANCE
for sustainable empowerment
continue collaboration with universities Syariah collaborated again and agreed
and the Government in the Independent on the MSIB Batch 6 Program with
Campus Learning Program (MBKM). The an even larger quota, namely 2,024
bank opens opportunities for students students, which will run in the 2024
to play a role in providing empowerment semester.
through one-on-one assistance to financing g. Development of collaboration with the
customers. The purpose of this assistance Ministry of Education and Culture with the
is intended to grow the ability of customers theme "Optimization and Innovation of
and their families to have a better life so as Talent for the Company's Future Through
to create a sustainable relationship between the Independent Campus Internship
customers and the Bank; Program" on 9-10 October 2023. This
e. In line with the Government's direction event is a strategic and innovative
regarding work health and safety discussion platform between the company
protocols during the pandemic in early and the Directorate General of Higher
2023, the Board of Directors has approved Education - Ministry of Education, Culture,
comprehensive supervision of all employees Research and Technology to formulate
over work mechanisms that prioritize work collaborations that suit the company's
safety at all levels of the organization in needs and desires as well as to explore
a coordinated manner through Business more deeply the integration of the
Continuity Management assisted by the Independent Campus Internship Program
Safety and Security Unit, until the endemic into the company ecosystem in order
status is declared at the end of June 2023; to produce maximum impact and meet
f. Collaboration with the Ministry of the need for quality talent and initiate
Education, Culture, Research and innovation.
Technology (Kemendikbudristek) h. Exploring cooperation with the Coordinating
• In line with the fulfillment of POJK Ministry for Economic Affairs of the Republic
No.76/ POJK.07/2016 concerning of Indonesia regarding the "Exploration
Increasing Financial Literacy and of Collaborative Pre-Employment Card
Inclusion in the Financial Services Empowerment Program" in January
Sector to expand and improve customer 2023, followed by a strategic discussion
services, especially for financing "Discussion of Collaborative Exploration of
customers to gain financial literacy. The Community Economic Empowerment and
Board of Directors has given approval Entrepreneurship Program" on April 13 2023.
for collaboration with the Ministry of i. Exploring collaboration between BTPN
Education and Culture in organizing Syariah and KNEKS regarding the Free Halal
the Certified Independent Study and Certification Companion Training Program
Internship Program (MSIB), which is (SEHATI) for Micro and Small Business
one of the programs of the Independent Actors on 13 September 2023 which aims
Learning Campus (MBKM) policy, in to implement halal certification companion
terms of funding internships for 100 training for students and mentors involved
Batch 3 students in semester 2 of 2022. in the Bestee Program, especially in Batch-
• Based on the results of the evaluation 5, semester 2 of 2023l. This collaboration
regarding the implementation of the is carried out to improve service and
Batch 3 internship program in 2022 engagement with BTPN Syariah financing
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
which went well, the MBKM Ministry customers, especially those in the food
of Education Buristek re-trusted BTPN and beverage business type so that their
Syariah to increase the number of student products receive official halal certification.
quotas in Batch 4 in semester 1 of 2023 to j. Exploring collaboration between BTPN
539 people, which was then successfully Syariah and the Ministry of Social Affairs
fulfilled by 524 students. on the topic "Exploring Collaborative
• In the next batch in semester 2 of 2023, MSME Empowerment Programs" in
namely Batch 5, BTPN Syariah succeeded February 2023.
in continuing collaboration with MBKM
Kemendikbudristek to increase the quota A complete explanation of BTPN Syariah's
number by 1,510 students which was then programs and policies can be found in the
fulfilled by 1,125 students. Financial Performance, Business Review and
• At the end of 2023, the MBKM Ministry DAYA Program presentation in this 2023
of Education and Culture and BTPN Annual Report.
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4. Fulfillment of Commitments to Shareholders, e. The Board of Directors has submitted
among others Information Disclosure and Reports in a
a. The Board of Directors has followed up on timely manner throughout 2023;
the 2019 Extraordinary GMS Decision by f. The Board of Directors communicates
transferring the third treasury shares to the Consolidated Financial Report, Bank
Material Risk Takers with a distribution date Business Plan and Corporate Plan to the
of January 25 2023; Parent Entity within the Financial Group
b. The Board of Directors has submitted an throughout 2023;
accountability report to Shareholders at the
Annual General Meeting of Shareholders on 5. Implementation of Good Corporate Governance
April 12, 2023; Principles, among others:
c. The Board of Directors has carried out the a. The Board of Directors has ensured the
Annual Public Expose on October 26, 2023; implementation of good GCG principles at
d. The Board of Directors has followed up on all organizational levels in the Bank.
the Decisions of the 2023 Annual General
Meeting of Shareholders, including: To strengthen the implementation of
• Carry out dividend distribution based on GCG principles, the Board of Directors
the performance of the financial year has established policies based on the
ending 31 December 2022 based on the implementation of Financial Services
approval of the 2023 Annual GMS with a Authority Regulation (POJK) Number
payment date of 12 May 2023. 17 of 2023 concerning Public Company
The distribution of dividends aims Governance, complementing the
to uphold the rights of shareholders implementation of regulatory provisions
and continuously increase the trust related to good GCG implementation,
of shareholders and investors in the including Bank Indonesia Regulation Number
results of the development of a healthy 11/33/PBI/2009 concerning Implementation
sharia banking industry in BTPN of Good Corporate Governance for Sharia
Syariah. Commercial Banks and Sharia Business
• Carry out the appointment of Public Units and POJK No 21/POJK.04/2015
Accountants and Public Accounting concerning Implementation of Public
Firm Siddharta Widjaja and Rekan Company Governance Guidelines.
(an Indonesian partnership and
member firm of KPMG network of In line with the footsteps of implementing
independent members affiliated with GCG principles at BTPN Syariah for
KPMG International Cooperative as more than a decade, the implementation
External Auditors, taking into account of GCG principles is accompanied by
the recommendations of the Audit quality improvements by adopting the
Committee and approval of the Board of latest ASEAN SCORECARDS which were
Commissioners. published in 2023 and gradually continue
• The Bank has submitted the Report on to improve the quality from time to time. In
the Appointment of Public Accountants particular, the factors that have improved
and Public Accounting Firms for the in the last three years are the Bank's
Audit of Annual Historical Financial increasingly focused focus on shareholder
Information on 31 December 2023 to the rights, disclosure and transparency as
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Sharia Banking Supervisory Financial well as the responsibilities of the Board of
Services Authority with a copy to the Directors and Board of Commissioners. In
Banking Licensing and Information addition, the Bank continues to strive to
Department; maintain good values for equal treatment
• Set Aside net profit as mandatory of shareholders and optimal role of
reserves stakeholders.
• Report changes to the composition b. The Board of Directors has implemented
of members of the Board of Directors sustainable finance in line with POJK
and Board of Commissioners in 2023 in Number 51/POJK.03/2017 and POJK 17
accordance with provisions of 2023 concerning the Implementation
of Governance for Commercial Banks in
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implementing good GOVERNANCE
for sustainable empowerment
the context of implementing sustainable • Implementation of GCG Self-
financial actions to make a real and Assessment in 2023;
positive contribution to the stability of f. The Board of Directors has submitted an
the financial system in Indonesia. Through accountability report on the performance of
the policies of the Board of Directors, the financial year ending 31 December 2022
BTPN Syariah continues to support the to Shareholders through holding an Annual
Government in realizing sustainable General Meeting of Shareholders on 12 April
development that is able to maintain 2023 and an Annual Public Expose on 26
economic stability and is inclusive and October 2023;
prioritizes harmony between economic, g. The Board of Directors has implemented
social and environmental aspects. POJK 16 of 2022 regarding Banking
c. The Board of Directors has ensured that synergies in collaboration with BTPN as the
the Bank's duties and responsibilities and Parent Entity as outlined in 10 cooperation
obligations to Regulators are fulfilled, agreements;
through Information Disclosure regarding h. The Board of Directors has followed up on
the presentation of the Annual Report, audit findings and recommendations from
Sustainability Report, Interim Financial the Bank's internal audit work unit, external
Report, Annual and Consolidated Financial auditors, recommendations from the
Report through the regulatory and public Financial Services Authority supervision;
reporting systems, as well as being available i. The Board of Directors has ensured that
on the Bank's Website as required for a the Bank's soundness level is maintained
public company and sharia commercial and the implementation of a Compliance
bank; culture which is reflected in the fulfillment
d. The Board of Directors, supported by a of a well-maintained prudential ratio, there
Committee at the same level as the Board are no significant fines from regulators and
of Directors, has conducted a review of the the compliance risk profile parameters show
company's material control, which includes positive values;
the areas of operations, finance, compliance j. The Board of Directors prioritizes the
and the Bank's risk management system, implementation of a culture of compliance,
internal control system, human resource including the implementation of anti-
development, business plan development, money laundering and preventing terrorist
formulation of strategic initiatives in financing through (APU/CFT) and anti-
business competition, maturity and fraud;
technological readiness. information,
financing policies; 6. Fulfillment of Commitments for Bank Business
e. The Board of Directors has conducted Development and to Customers, among others
studies and given approval, including: a. The Board of Directors has optimized
• Annual Report for the 2022 financial year; opportunities to make various breakthroughs
• Sustainability Report for the 2022 financial by utilizing technology for good and building
year; the aspirations of the Sharia Digital
• Bank Business Plan (RBB) and RBB Ecosystem for Mass Market through its
Revision for the 2024-2026 Period as Subsidiary, PT BTPN Syariah Ventura. This
well as commitment to monitoring the aspirational development aims to adapt to
realization of the RBB in periodic reports the changing needs of customers, ensure
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
to the OJK; that there is an increase in the welfare of
• Sustainable Financial Action Plan (RAKB) pre/moderately prosperous customers, as
2020-2024 (2024 Indicators) as well as well as having the opportunity to serve more
commitment to monitoring the realization customers in a sustainable manner;
of the Bank's Sustainable Financial b. In providing the best service for financing
Action Plan together with the Board of customers, the Board of Directors prepares
Commissioners every year; various development program policies,
• Corporate Plan and Revised Corporate ensures the availability of infrastructure
Plan 2022-2031; development programs, develops service
• Update on the 2023 Board of Directors features according to the needs of
Charter; customers and the surrounding community,
• Changes to the Composition of is equipped with programs for implementing
Committees at the Board of Directors financial literacy education programs, new
level in 2023; footprints, and ongoing assistance and
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empowerment. carried out by the Bank to c. Through the Board of Directors' policy to
present people who think positively in carrying continue collaboration with universities
out business continuity and social life. and the Government in the Independent
Campus Learning Program (MBKM),
Further explanation regarding the customer opportunities are opened for students
sharing program can be found in the to play a role in providing empowerment
Business Review in this 2023 Annual Report activities and one-on-one assistance
c. In line with the key strategic initiative to to financing customers spread across
expand and improve customer service and regions. in Indonesia, which directly
increase customer engagement, especially increases the skills and business abilities
for financing customers to obtain halal of customers and their families;
certification, in 2023 the Board of Directors d. The presence of the Subsidiary, BTPN
has given approval for collaboration Syariah Ventura, which has been formed
between BTPN Syariah and KNEKS in and is expected to accelerate the
providing training to accompany halal realization of a sharia digital ecosystem
certification for a total of 29 students more precisely and efficiently through
interns and 20 mentors who will accompany collaboration with strategic partners who
financing customers so they can obtain halal have the right digital competence and a
certification by self-declaration. shared vision.
d. In providing the best service for funding
customers, the Board of Directors has 8. Supervision of Subsidiaries, among others
given approval to make improvements to a. The Board of Directors supervises
internal policies and procedures, including Subsidiaries regarding the implementation
improvements to the Internet Banking and of GCG principles, Sharia Principles and
Mobile Banking Service features which have compliance, implementation of Risk
been active since 2022; Management, monitoring of Financial and
e. In providing the best service for corporate Non-Financial Performance, quality sharia
customers, BTPN Syariah has provided services and timely reporting;
funding distribution to multi-finance b. Representing BTPN Syariah as controlling
companies that have similar goals in line shareholder in BTPN Syariah Ventura,
with BTPN Syariah's sustainability goals; • The Board of Directors has given
approval to the Decisions taken at the
7. Fulfillment of Commitments to the Community, Annual General Meeting of Shareholders
among others and Extraordinary Shareholder Meeting
a. The Board of Directors approves of BTPN Syariah Ventura in 2023;
development programs for communities • The Board of Directors has given
that have the potential to be further approval to strengthen the composition
developed in terms of entrepreneurship, of the Board of Directors and Board
health and the environment as well as of Commissioners at BTPN Syariah
helping to provide access to new markets Ventura through changes to the
both online and offline through customer composition of the Board of Directors
assistance programs through empowerment and Board of Commissioners at the
training on digital marketing literacy so that Annual General Meeting of Shareholders
the products produced by customers can and Extraordinary General Meeting of
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
have high competitiveness with other local Shareholders in 2023;
products in the hope that this can increase • The Board of Directors supervises
their income capacity; the fulfillment of the duties and
b. The Board of Directors has approved the responsibilities of Bank Executive
use of the Poverty Probability Index (PPI Officers who receive management and
issued by Innovation for Poverty Action supervision duties at BTPN Syariah
which is specific to the user country) to Ventura;
measure the social performance of the • The Board of Directors has ensured the
Bank's financing customers. Several things conformity of the Bank's Business Plan
that are measured include improvements and Sustainable Financial Action Plan
in the education of customers' children, with the Business Plan and Sustainable
improvements in toilets, reductions in Financial Action Plan of BTPN Syariah
household carbon emissions as indicated by Ventura;
the shift to the use of firewood for cooking;
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implementing good GOVERNANCE
for sustainable empowerment
9. Fulfillment of Commitments to Stakeholders, infrastructure and data analytic platforms
among others to support accurate decision making
a. The Board of Directors has carried and reporting, increasing DC and DRC
out the 2023 Annual Public Expose on capabilities and information system security
the company's financial performance capacity.
as an effort to improve the quality of f. The Board of Directors approved the
communication with shareholders and completion of the treasury system
investors; development which aims to improve the
b. The Board of Directors has implemented control process and support liquidity
information disclosure and submitted management;
regular mandatory and incidental reports
to Regulators and the Public through 11. Fulfillment of Commitments on the
Regulatory reporting media and the Implementation of Banking Synergies, among
Company Website in 2023; others
a. The Board of Directors has approved the
10. Fulfillment of Commitments on Strengthening formation of a Work Unit to supervise
Bank Infrastructure, among others Banking Synergy Monitoring at BTPN
a. The Board of Directors has conducted a Syariah and the Implementation of
review of the Bank's infrastructure in the Governance within the financial group in
form of updating and refining the Bank's coordination with BTPN and BTPN Syariah
main policies, operational policies and Ventura;
internal procedures by taking into account b. The Board of Directors carries out
the review of risk management, compliance, monitoring of the implementation of
law and information security and applicable Banking Synergy through the continuation
regulations; of the Cooperation Agreement with BTPN
b. The Board of Directors approved the and BTPN Syariah Ventura during 2023
implementation of Office Network c. Representatives of the Board of Directors
optimization during 2023; are present at regular banking synergy
c. The Board of Directors has approved monitoring coordination meetings and
improvements to the empowerment governance coordination meetings with the
platform that provides customers with Parent Entity in 2023
access to knowledge and access to a d. The Board of Directors has communicated
larger market to improve the quality of the implementation of banking synergy
customer empowerment. This digital on a semi-annual basis to the Board of
platform also provides opportunities for Commissioners in 2023;
employees and other stakeholders to e. The Board of Directors has reported the
participate in providing real support in implementation of Banking Synergy during
various forms to productive pre-financial 2023 to the Regulator;
inclusion customers;
d. The Board of Directors agreed to continue 12. Fulfillment of Commitments to Employees,
implementing Operational Excellence by among others
digitizing and automating operational a. The Board of Directors continues the policy
processes and other supporting functions, of strengthening human resources and the
centralizing processes, exploring and organization at all levels during 2023;
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
evaluating the Bank's operational work b. The Board of Directors has approved policies
processes so as to create more effective and for developing the quality of long-term
efficient processes with better quality. The human resources, honing internal talents
automation process includes, among others, and preparing career paths, providing
RPA for reconciliation needs, the use of scholarships and long-term benefits,
chatbots for the needs of response service insurance and health facilities in 2023;
centers or other work units, apart from that, c. The Board of Directors has approved
the automation process with H2H will also the improvement of human resource
be carried out for registration and insurance competency and follow-up efforts for its
claims processes; development, including those related to
e. The Board of Directors approved competency in the field of risk management
strengthening the Bank's information for employees according to their field of
technology through a policy of developing duties as regulated in the provisions for
and modernizing data warehouse implementing risk management for sharia
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commercial banks; system without compromising the timely
d. The Board of Directors has approved fulfillment of key performance initiatives in
performance bonuses and employee salary 2023.
adjustments as well as the provision of a g. The Board of Directors has established
long term compensation program for Senior policies to improve the recruitment
Employees in 2023; process to fulfill employees better and
e. The Board of Directors establishes a policy faster, develop capabilities through talent
of no employee reductions during 2023; management and learning systems and
f. The Board of Directors has established strengthen talents in non-TUR businesses in
a working mechanism for a hybrid work 2023;
Independence of the Board of Directors
The Board of Directors at BTPN Syariah stated that they remained independent. The President Director
is from a party who is independent of the Controlling Shareholders (PSP). All members of the Board of
Directors at BTPN Syariah have no financial, management, share ownership and/or family relationships
with controlling shareholders, members of the Board of Commissioners and/or members of the Board of
Directors and financial relationships and/or share ownership relationships with Sharia Commercial Banks.
Board of Directors nomination process [GRI 102-28]
The process flow for appointing members of the Board of Directors is as follows:
suggestion selection & recommendation decision
The selection process by the The Board of Commissioners Notification and Information
Proposed candidates for Nomination and Remuneration proposes to the GMS candidates Disclosure regarding changes in
members of the Board of Committee includes: OJK approval for applications for members of the Board if the composition of members of the
Directors from Shareholders/ 1. Analyze candidate for candidates for members of Directors taking into account Board of Directors to OJK/IDX and
Board of Directors/Board of competencies and the Board of Directors the recommendations from the other related agencies, including
Commissioners background Nomination and Remuneration to the public, and inclusion on the
Bank's website
2. Interview (if required) Committee
Submission of
Submission of proposal of recommendations from GMS
candidates of the Board of Submission of FnPT the Nomination and GMS decision regarding the
Directors to the Nomination and process to OJK (*) Remuneration Committee to composition of members of the
Remuneration Committee the Board of Commissioners Board of Directors
(*) Submission of FnPT to OJK for members of the Directors can be carried out after the GMS;
Board of Directors Performance Assessment
Procedures for Implementing the Board of Directors Performance Assessments
The procedures for implementing the Board of Directors Assessment at BTPN Syariah are as stated in the
Nomination and Remuneration Committee's Work Guidelines and Regulations, taking into account the
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Articles of Association and the Bank's internal policies. Performance assessment is carried out by self-
assessment every year to assess the performance of the Board of Directors in a collegial manner.
The purpose of the Self-Assessment on the performance of members of the Board of Directors is
to serve as a basis for consideration for the Nomination and Remuneration Committee in providing
recommendations to the Board of Commissioners to re-appoint members of the Board of Directors and
as a consideration for preparing the remuneration structure for the Board of Directors and increasing the
effectiveness of the Board of Directors' performance;
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implementing good GOVERNANCE
for sustainable empowerment
criteria for implementing the Board of Directors' performance assessment
The assessment criteria for the individual performance of each member of the Board of Directors
(individual performance assessment) at BTPN Syariah refers to various considerations and includes at
least:
1. Implementation of the Bank's overall strategy.
2. Monitoring the Bank's overall strategy.
3. Monitoring risk management in each area (risk management activities) and implementing the
principles of good corporate governance.
criteria for performance assessment of the Board of Directors in the social and
environmental sectors related to sustainability governance [GRI 2-18]
Aligned with the POJK regulation Number 51/POJK.03/2017 concerning the Implementation of
Sustainable Finance for Financial Services Institutions, Issuers, and Public Companies, and with the
objective of fostering sustainable development conducive to economic stability and inclusivity within
the national economic system, the criteria for assessing the Directors' Performance encompass the
attainment of balance among economic, social, and environmental dimensions.
In support of Sustainability Governance, the Board of Directors at BTPN Syariah has devised policies
aimed at enhancing competency across all levels pertinent to Sustainable Financial Actions. Furthermore,
adjustments have been made to the bank's Internal Policies, including the formulation of environmental
management and sustainability policies, with the Board holding responsibility for ensuring the
implementation of the Sustainable Finance Action Plan.
Adhering to Sharia principles, the Board of Directors has taken measures to refrain from financing
customers engaged in environmentally harmful businesses or activities incompatible with Sharia principles,
as outlined in the BTPN Syariah Policy.
BTPN Syariah's commitment to maintaining bank performance in tandem with economic, social, and
environmental considerations is explicitly outlined in the 2022 Sustainability Report, meticulously prepared
and reviewed by the Board of Directors and subsequently approved by the Board of Commissioners.
Board of Directors performance evaluation
1. The Board of Directors is obliged to review the management performance carried out by the Board of
Directors during the financial year and report it once a year.
2. As part of the performance evaluation, the Board of Directors must ensure that the composition and
qualifications of the Board of Directors are met.
3. The Board of Directors Performance Evaluation Report is reported to Shareholders at the GMS and
included in the Annual Report.
4. Evaluation of the performance of members of the Board of Directors is carried out by the Nomination
and Remuneration Committee based on input from the President Director.
5. The results of the performance evaluation of members of the Board of Directors become guidelines in
determining the nomination and remuneration of the relevant members of the Board of Directors.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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bank organs capacity development in 2023 [GRI 2-17]
the board of directors and the board of commissioners
No Description Member Date Location
1 FGD Finance Direktorat Board of Directors January 10, 2023 Jakarta
Workshop BCM Collaboration "Readiness BCM Team February 2-4,
2 Board of Directors Jakarta
2023” 2023
3 Training ISO27001 Awareness Board of Directors February 8, 2023 Jakarta
Workshop of Indonesia Corporate Secretary Association
4 Board of Directors March 14, 2023 Jakarta
(ICSA)
Leadership for System Change: Delivering Social Impact
5 Board of Directors March 18-25, 2023 Jakarta
at Scale (Harvard Kennedy School)
6 Fintech Policy Forum 2023 Board of Directors May 16, 2023 Jakarta
Refreshment Mandatory - PIndependent learning
(APU PPT, Compliance, Anti Fraud Management,
Handling Consumer Complaints, Consumer Protection,
7 Board of Directors May 25, 2023 Jakarta
Basic Sharia Banking Training, Information Security
Awareness, Entertainment & Gifts, Risk Awareness,
and Code of Conduct)
8 Economic Outlook Update Board of Directors June 6, 2023 Jakarta
9 Introduction Leaders Program Board of Directors June 14, 2023 Jakarta
10 Townhall within SMBC Financial Group Board of Directors August 8, 2023 Jakarta
Get to Know More About the Regulations on the P2SK
11 Law in the Context of Strengthening the Non-Bank Board of Directors August 10, 2023 Jakarta
Financial Industry (IKNB)
The Corporate Governance Officer’s Role in Driving
12 Board of Directors October 12, 2023 Jakarta
Digital Resilience
Refreshment Executive, Certification for Treasury Dealer November 27,
13 Board of Directors Jakarta
Competency 2023
14 Townhall within SMBC Financial Group Board of Directors December 8, 2023 Jakarta
Board of
15 Fintech Policy Forum 2023 May 16, 2023 Jakarta
Commissioners
Board of
16 Economic Outlook Update June 6, 2023 Jakarta
Commissioners
Board of
17 Townhall within SMBC Financial Group August 8, 2023 Jakarta
Commissioners
Board of September 12,
18 Risk Management Refreshment Program for Executives Jakarta
Commissioners 2023
Board of December 7-8, Denpasar-
19 Risk Beyond 2023
Commissioners 2023 Bali
Board of
20 Townhall within SMBC Financial Group December 8, 2023 Jakarta
Commissioners
independent party
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
No Description Member Date Location
Level 4 Certificate Refreshment in Banking Risk
1 Independent Party October 30, 2023 Jakarta
Management
2 Risk Beyond 2023 Independent Party December 7-8, 2023 Denpasar, Bali
sharia supervisory board
No Description Member Date Location
Pra-Ijtima'Sanawi Workshop (Annual Meeting) of Sharia Supervisory
1 September 4, 2023 Jakarta
Sharia Supervisory Board in Sharia Banks Board
Ijtima' Sanawi (Annual Meeting) of Sharia Supervisory Sharia Supervisory
2 October 13-14, 2023 Jakarta
Board Board
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implementing good GOVERNANCE
for sustainable empowerment
supporting organs and Regulations Number 02/PedomanKerja/
CSGC/XI/2023 dated 3 November 2023, include
committees at the level of the board of monitoring and evaluating the planning and
commissioners implementation of internal and external audits as
To facilitate the effective execution of duties well as monitoring the follow-up to the results audit
and responsibilities while adhering to the in order to assess the adequacy of internal control
principles of good corporate governance, the including the adequacy of the financial reporting
Board of Commissioners has established several process and provide an independent professional
committees at its level, including: opinion to the Board of Commissioners regarding
1. Audit Committee the implementation of the audit process and the
2. Risk Oversight Committee company's internal control and other matters
3. Nomination and Remuneration Committee submitted by the Board of Directors to the Board of
Commissioners, as well as identifying matters that
audit committee require the attention of the Board Commissioner.
The establishment of the Audit Committee at
BTPN Syariah is guided by a comprehensive More detailed provisions regarding the duties
framework of regulations, including Bank and responsibilities of the BTPN Syariah Audit
Indonesia Regulation (PBI) Number 11/33/2009 Committee are contained in Audit Committee
dated December 7, 2009 regarding the Charter published on the Bank's Website.
Implementation of Good Corporate Governance
in Sharia Commercial Banks and Sharia Business risk oversight committee
Units, Bank Indonesia Circular Letter Number The establishment of the Risk Oversight
12/13/DPbS dated April 30, 2010 regarding the Committee at BTPN Syariah is guided by a
Implementation of GCG in Sharia Commercial comprehensive regulatory framework, including
Banks and Sharia Business Units, POJK Number PBI Number 11/33/2009 dated December 7,
55/POJK.04/2015 dated December 29, 2015 2009 regarding the Implementation of Good
concerning the Formation and Working Guidelines Corporate Governance in Sharia Commercial
of the Audit Committee, POJK Number 16/ Banks and Sharia Business Units, Bank Indonesia
POJK.03/2022 dated August 30, 2022 regarding Circular Letter Number 12/13/DPbS dated April
Sharia Commercial Banks, POJK Number 17 Year 30, 2010 regarding the Implementation of GCG
2023 dated September 14, 2023 regarding the in Sharia Commercial Banks and Sharia Business
Implementation of Good Corporate Governance Units, SEOJK Number 10/SEOJK.03/2014 dated
in Commercial Banks, and other prevailing June 11, 2014 regarding the Assessment of the
regulations.[GRI 2-27] Soundness Level of Sharia Commercial Banks
and Sharia Business Units, POJK Number 16/
The composition of the Audit Committee is POJK.03/2022 dated August 30, 2022 regarding
thoughtfully crafted, considering the bank's Sharia Commercial Banks, POJK Number 17 Year
specific needs and intricacies, as well as the diverse 2023 dated September 14, 2023 regarding the
expertise, knowledge, professional experience, Implementation of Good Corporate Governance
and educational backgrounds necessary to in Commercial Banks, and other prevailing
support the Board of Commissioners' duties. The regulations. [GRI 2-27]
determination of the committee's size is tailored
to the company's circumstances, ensuring an The composition of the Risk Oversight Committee
appropriate balance. is thoughtfully curated to meet the specific needs
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
and complexity of the bank, encompassing a
In 2023, there was a single change in the diverse array of expertise, knowledge, professional
composition of the Audit Committee members experience, and educational backgrounds essential
at BTPN Syariah, stemming from adjustments for supporting the Board of Commissioners'
in the Board of Commissioners' composition. duties. The determination of the committee's
The alterations were approved by the Board of size is tailored to suit the company's unique
Commissioners on July 18, 2023, and promptly circumstances, ensuring an optimal balance.
disclosed to regulators and made public on the
Bank's website on July 21, 2023, in accordance with In 2023, there was a single change in the
transparency and disclosure requirements. composition of the Risk Oversight Committee
members at BTPN Syariah, prompted by
duties and responsibilities of the audit adjustments in the composition of the Board of
committee Commissioners. These changes were duly approved
Tugas dan Tanggung jawab Komite Audit Duties by the Board of Commissioners on July 18, 2023,
and Responsibilities of the Audit Committee based and promptly disseminated via the Bank's website
on the latest Audit Committee Work Guidelines on July 21, 2023, in accordance with transparency
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and disclosure requirements. In 2023, there was a single change in the
composition of the Nomination and Remuneration
duties and responsibilities of the risk Committee members at BTPN Syariah, prompted
oversight committee by adjustments in the Board of Commissioners'
Duties and Responsibilities of the Risk Oversight composition. These changes were duly approved
Committee based on the latest Risk Oversight by the Board of Commissioners on July 18, 2023,
Committee Guidelines and Work Rules Number and promptly communicated through the Bank's
04/PedomanKerja/RM/XII/2023 dated December website on July 21, 2023, in accordance with
8, 2023, include providing independent professional transparency and disclosure requirements.
opinions to the Board of Commissioners regarding
the management of risks in the Bank and other duties and responsibilities of the nomination
matters submitted by the Board of Directors to and remuneration committee
the Board of Commissioners as well as identifying Duties and Responsibilities of the Nomination
matters that require the attention of the Board and Remuneration Committee based on
of Commissioners and require the Committee's the latest Nomination and Remuneration
assistance. Committee Work Guidelines and Regulations
Number 03/PedomanKerja/CSGC/XII/2023
More detailed provisions regarding the duties and dated December 28, 2023, including providing
responsibilities of the BTPN Syariah Risk Oversight independent professional opinions to the Board
Committee are contained in the Risk Oversight of Commissioners regarding the nomination and
Committee Charter published on the Bank's remuneration policies taken by the Bank and other
Website. matters submitted by the Board of Directors to
the Board of Commissioners as well as identifying
nomination and remuneration committee matters that require the attention of the Board of
The establishment of the Nomination and Commissioners.
Remuneration Committee at BTPN Syariah
adheres to a comprehensive regulatory More detailed provisions regarding the duties and
framework, including PBI Number 11/33/2009 responsibilities of the BTPN Syariah Nomination
dated December 7, 2009 regarding the and Remuneration Committee are contained in the
Implementation of Good Corporate Governance Nomination and Remuneration Committee Charter
in Sharia Commercial Banks and Sharia Business published on the Bank's Website.
Units, Bank Indonesia Circular Letter Number
12/113/DPbS dated April 30, 2010 regarding the sustainable financial risk management
Implementation of Good Corporate Governance [OJK E.3, GRI F52]
in Sharia Commercial Banks and Sharia Business Risk management implementation at BTPN
Units, POJK Number 34/POJK.04/2014 dated Syariah is primarily guided by POJK Number 65/
December 8, 2014 regarding the Nomination and POJK.03/2016 dated 28 December 2016, which
Remuneration Committee of Listed or Public outlines four key pillars:
Companies, POJK Number 16/POJK.03/2022 1. Active oversight by the Board of Commissioners,
dated August 30, 2022 regarding Sharia Directors, and Sharia Supervisory Board.
Commercial Banks, POJK Number 17 Year 2. Establishment of robust risk management
2023 dated September 14, 2023 regarding the policies, procedures, and risk limits.
Implementation of Good Corporate Governance 3. Implementation of effective processes for
in Commercial Banks, and other prevailing risk identification, measurement, monitoring,
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
regulations. and control, along with comprehensive risk
management information systems.
The composition of the Nomination and 4. Implementation of a comprehensive internal
Remuneration Committee is meticulously crafted control system to ensure adequacy.
to meet the specific needs and intricacies of
the bank, encompassing a diverse range of Additionally, BTPN Syariah's risk management
expertise, knowledge, professional experience, and practices are informed by documents from the
educational backgrounds crucial for supporting the Basel Committee on Banking Supervision.
Board of Commissioners' duties. The determination
of the committee's size is based on thoughtful Of particular note, BTPN Syariah enhances its
consideration and aligned with the company's resilience through compliance with POJK Number
unique circumstances. 51/POJK.03/2017, focusing on sustainable finance
implementation for financial services institutions,
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implementing good GOVERNANCE
for sustainable empowerment
issuers, and public companies. A crucial aspect of exposure within the bank's portfolio, contributing
this strategy involves assessing and understanding to the development of a sustainable financial
the environmental, social, and governance risk strategy and an effective control framework.
risk management structure
The implementation structure of BTPN Syariah risk management is as follows::
Information-based decision returns
supported by a comprehensive database of
multiple activity points
S G
Deploy secure
and trustworthy Properly governed
environment for all end-to-end activities
stakeholder relevant to the latest
dynamics
Security Governance
Adherence to latest • Develop unique risk
applicable standards compliance Risk management culture
and regulation with Manager & establish proper risk
strong collaboration management process
with regulators • Integrate risk and
opportunity analysis into
C R
strategy-setting and
planning
Through the risk management system, BTPN Syariah identifies, measures, monitors and controls 10 types
of risk, namely: credit risk, market risk, liquidity risk, operational risk, strategic risk, reputation risk, legal
risk, compliance risk, investment risk, and return risk.
The implementation of social and environmental risk management principles also becomes a concern
of the Bank. One of them is that the products and activities issued must pay attention to social and
environmental issues as stated in the Bank's Products and Activities Policy. In addition, in financing
distribution, the Bank requires the environmental risk considerations. In order to monitor the impact of
deteriorating macroeconomic conditions on portfolio sound, profitability, liquidity, and capital resilience,
BTPN Syariah conducted an integrated stress test.
As part of the best risk management, BTPN Syariah has established the regulations related to Process,
Risk & Control, and Risk Grading Matrix which aim to identify and measure the potential operational risk
in every work unit’s activities. BTPN Syariah is committed to ensuring the continuity of operational and
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
business activities. BTPN Syariah has established a Business Continuity Management and Contingency
Funding Plan in the event of an emergency at the Bank
environmental and social risks in launching new products and providing financing [GRI 2-24]
BTPN Syariah is committed to implementing the approach or principle of prevention, by prioritizing
preventive actions for every potential occurrence of each identified risk. Therefore, BTPN Syariah conducts
the governance and analyzes the risk & loss events that have occurred, using the Operational Risk
Management System (ORMS) as a learning tool so that similar conditions do not recur. [GRI 2-25]
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The risk management is carried out thoroughly, covering all aspects of risk management as required by
OJK and Bank Indonesia in the banking sector including but not limited to aspects of operational risk. In
terms of risk management and prevention in this operational area, BTPN Syariah always performs the risk
mitigation in every new product design and launch. [OJK F.27]
bank policy in supporting the environment, social and governance in making bank
products
The Bank's Product and Activity Policy states that in making Bank Products that will be offered to
customers, pay attention to at least the following:
1. Conformity of Bank Products between the needs and capabilities of customers.
2. Social and environmental issues, by paying attention to efforts to preserve the environment, such as
managing environmental risks for businesses carried out by customers, including the disposal of waste
or the obligation to reduce other related pollution.
bank policy in supporting the environment, social and governance in financing
distribution
In terms of financing, BTPN Syariah is steadfast in ensuring that the funding provided does not contribute
to activities with adverse environmental impacts. This commitment is enshrined in the Bank's financing
policies and guidelines, which explicitly prohibit financing activities that harm the environment.
Moreover, the company guidelines for Tepat Sharia Financing emphasize the Bank's dedication to
prioritizing and harmonizing economic, social, and environmental interests in every financing distribution.
These policies and procedures serve as the bedrock for implementing Sustainable Finance practices within
the Bank.
In alignment with Sharia principles, BTPN Syariah has established an Exclusion List to guide financing
decisions. This list prohibits financing for businesses that:
1. Contravene Sharia principles as outlined in the attached SOP for Group Sharia Financing.
2. Conflict with applicable laws and regulations.
3. Involve prospective customers listed as suspected terrorists, terrorist organizations, and/or those
financing the proliferation of weapons of mass destruction.
Furthermore, to mitigate risks effectively, the Bank's business focus centers on serving productive
inclusion customers through collateral-free financing. BTPN Syariah prioritizes the principle of preventing
problematic financing risks through an alternative approach, notably the "know your customer" method.
This approach involves thorough customer understanding, including regular Assistance meetings facilitated
by Community Officers (CO) in the field. [OJK F.28]
By adopting this approach, BTPN Syariah can genuinely understand its customers, ensuring the quality
of financing while fostering positive changes in their lives. This includes improved financial management,
increased business profitability, heightened health consciousness, and active participation in environmental
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
protection efforts.
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implementing good GOVERNANCE
for sustainable empowerment
internal control system
BTPN Syariah implements an internal control framework with a layered defense approach (Three Lines of
Defense).
Risk Oversight Committee and Audit Committee
Board of Directors
1st Line of Defence 2nd Line of Defence 3rd Line of Defence
Internal Audit Work Unit
Line Management Control Risk Management
(SKAI)
Quality Assurance
Compliance
(QA)
1. First Line of Defense
Internal control function (Quality Assurance) supports Risk Taking Units to uphold discipline in risk
control practices.
BTPN Syariah has established a systematic and quantifiable first line of defense through the CARE
(Champion of Assurance for Risk Enterprise) Program. This initiative aims to construct a robust risk
management framework and internal control system. The CARE team is entrusted with identifying,
comprehending, and monitoring Inherent Risk Indicators, Risk Control Self-Assessment (RCSA), Loss
Event Data (LED), Risk Appetite, and Risk Tolerance across all bank units. Additionally, CARE ensures
the adequacy, suitability, and enforcement of policies and procedures, along with monitoring limits and
authority within work units. They are also responsible for overseeing the availability of Contingency
Plans for emergency situations. Moreover, CARE actively engages in discussions and knowledge-sharing
sessions with the Risk Management Unit (RMU) and the Internal Risk Forum to address risk exposures,
control mechanisms, action plans, and collaborates on enhancing risk indicators, auditor findings, and
Quality Assurance outcomes.
2. Second Line of Defense
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The Risk Management Work Unit (SKMR), in conjunction with the Compliance Work Unit (SKK), refines
and upholds risk management methodologies, ensures the sufficiency of risk mitigation strategies,
policies, and procedures, establishes risk limits, and facilitates overall risk management coordination.
SKK ensures alignment of all BTPN Syariah activities with external and internal regulations, including
adherence to Sharia principles.
3. Third Line of Defense
The Internal Audit function operates independently to ensure proper management of inherent risks,
thereby ensuring residual risks align with the Bank's agreed risk tolerance and appetite. The results of
this oversight are reported to the Board of Directors and Board of Commissioners, and subsequent
actions on audit findings are monitored to enhance performance and uphold BTPN Syariah's health
rating.
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fraud prevention [GRI 205-2]
BTPN Syariah maintains an unwavering commitment to prevent all forms of irregularities, violations,
and fraud, whether originating from internal or external sources, to mitigate potential financial losses or
reputation risks.
The Bank has established and continuously enhances an effective fraud control system. This system guides
BTPN Syariah in the implementation of measures for prevention, detection, investigation, reporting, and
sanctions related to fraud incidents. Additionally, it includes mechanisms for monitoring, evaluating, and
following up on such incidents.
In fostering a culture of awareness regarding fraud prevention, BTPN Syariah conducts ongoing Anti-Fraud
and Whistleblowing Channel awareness initiatives. These efforts include comprehensive training sessions
delivered through various mediums such as in-class and online training, email and video communications,
and the display of informative posters within the Bank's premises. Employees are required to understand
and endorse the Company's Code of Conducts, Integrity Pact, and Anti-Fraud Declaration. Furthermore,
moral guidance through tausyiah by the Sharia Supervisory Board and Ulama figures is provided to all
employees. The Bank also extends awareness efforts to customers and third parties (vendors) through
educational materials during Know Your Customer processes and approval of cooperation agreements. By
the end of 2023, all BTPN Syariah employees have participated in anti-fraud training.
BTPN Syariah implements various measures to oversee and manage human resources, including the
recognition and monitoring of employee character and behavior through the "Know Your Employee"
approach. This includes rotation systems, transfers, mandatory leaves, and regular coaching and
counseling sessions. The Bank conducts periodic and surprise audits, providing channels for reporting
suspected irregularities or fraud violations.
Furthermore, BTPN Syariah enforces a stringent policy to deter fraud perpetrators, maintaining a zero-
tolerance stance towards such actions. Any confirmed instances of fraud, regardless of scale, are met with
severe and decisive sanctions, ranging from administrative penalties to termination of employment and
reporting to authorities for further legal action.
whistleblowing system management [GRI 2-26]
As part of its robust fraud prevention policy and commitment to taking decisive action against fraud,
BTPN Syariah has established a Whistleblowing System to facilitate the reporting of suspected fraudulent
activities by employees. This system provides a secure and confidential channel for employees who wish to
submit reports or information about suspected fraud, ensuring their anonymity and offering guaranteed
protection for whistleblowers.
BTPN Syariah offers multiple reporting avenues, including email, QR Code (allowing reporters to make
reports via a QR Code link), written letters, and telephone, to ensure easy access for all employees
or reporters. Reports with valid initial evidence of violations are promptly subjected to thorough
investigations.
There has been a noticeable decline in the number of reported fraud cases* over the years. In 2021, there
were 16 cases, followed by 12 cases in 2022, and further reduced to 8 cases in 2023, all of which were
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
diligently addressed. These cases specifically pertain to violations committed by company employees and
were internally resolved, with several employees found guilty of fraud facing strict sanctions in accordance
with company regulations. No legal claims from third parties related to these fraud cases have been
reported. Additionally, there have been no incidents of fraud involving business partners, resulting in no
terminations of business relationships due to fraudulent activities with partners.
*violations with a value of over Rp 100,000,000 (one hundred million rupiah)
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implementing good GOVERNANCE
for sustainable empowerment
remuneration policy
BTPN Syariah has formulated a comprehensive Remuneration Policy aimed at ensuring that remuneration
practices align with applicable laws and regulations, the Bank's financial performance, individual work
performance, fairness within peer groups both within the bank and across the banking industry, and the
Bank's capabilities. This policy undergoes periodic reviews covering both fixed and variable remuneration
components, with considerations given to fostering effective risk management, maintaining the Bank's
financial stability, projecting its future income potential, and adhering to Sharia principles.
The Bank upholds a meritocratic approach, wherein remuneration for Directors and Employees, including
fixed and variable components, is based on achievement and performance. Each member of the Board
of Directors and employees is assigned individual performance targets as the basis for performance
assessment. Remuneration adjustments are determined based on individual performance evaluations, with
management providing guidance on fixed and variable remuneration adjustments according to individual
performance levels. [GRI 2-19]
The determination of remuneration and other benefits for Bank Organs is subject to shareholder decisions made
during the General Meeting of Shareholders (GMS), taking into account recommendations from the Nomination
and Remuneration Committee. When setting the remuneration for members of the Board of Commissioners, DPS,
and Directors, BTPN Syariah considers the Bank's overall performance, performance evaluations, fairness within
peer groups both within the bank and across the banking industry, and the Company's capabilities. The Company's
performance, a crucial factor in determining the remuneration of members of the Board of Commissioners, DPS,
and Directors, is evaluated based on several criteria, including: [GRI 2-20]
Suggestions &
Study Decision
Recommendations
1. Survey to obtain 1. Based on benchmark 1. Decision of the Board of
benchmark data on data (external) Commissioners regarding
remuneration for the and performance remuneration for
Board of Commissioners, data The Company members of the Board of
DPS and Directors (internal), Nomination Commissioners, DPS and
in several banks in and Remuneration Directors.i.
Indonesia. If necessary, Committee makes 2. GMS approval of the
the Committee can remuneration proposals/ total remuneration of the
appoint/cooperate with recommendations for Board of Commissioners,
Consultants/Independent each member Board of DPS and Divisions
Parties to obtain more Commissioners, DPS
accurate data.. and Directors to be
2. The Nomination submitted to the Board
and Remuneration of Commissioners.
Committee conducts
a review of the Bank's
performance which
can also reflect the
performance of the
Board of Commissioners,
DPS and Board of
Directors
BTPN Syariah places great emphasis on ensuring the fairness and integrity of its remuneration policies. In
the realm of oversight, the Bank has established a Nomination and Remuneration Committee at the Board
of Commissioners level. This committee is entrusted with providing independent and professional insights
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
to the Board of Commissioners regarding the nomination and remuneration policies implemented by the
Bank. Additionally, at the Board of Directors level, there exists a Human Capital Committee tasked with
formulating policies, strategies, and overseeing the implementation of remuneration practices within the
Bank. In carrying out its duties, these committees have the authority to seek professional and independent
opinions, particularly in benchmarking with peer institutions, to develop HR policies, including remuneration
policies for both Bank Organs and Employees.
The Bank engages external consulting services to gather data on fixed and variable remuneration for specific
positions from various banks with similar business models and operations. These data are obtained through
remuneration surveys conducted by consultants in collaboration with multiple banks.
Moreover, on a consolidated basis, the Human Capital Division collaborates with the Parent Entity to align
various alternative remuneration programs. These proposals are then presented to the Board of Directors
and Board of Commissioners for consideration and decision-making within the Bank.
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provision of long-term remuneration at BTPN Syariah
BTPN Syariah has implemented a robust remuneration program aimed at retaining and incentivizing its
top management and talents to continually contribute to the company's advancement. This program,
tailored for the Board of Commissioners, DPS, Directors, and Employees, is meticulously designed
considering effective risk management, the Bank's financial stability, strengthening of capital adequacy,
short-term and long-term liquidity requirements, anticipated future income, and adherence to Sharia
principles.
Aligned with Financial Services Authority (OJK) Regulation No. 59/POJK.03/2017 on Governance in
Providing Remuneration for Sharia Commercial Banks and Sharia Business Units, BTPN Syariah has
established a Remuneration Policy that encompasses fixed and variable remuneration components.
Fixed remuneration components are determined based on various factors including business scale,
complexity, peer group comparisons, inflation rate, financial conditions, statutory provisions, and
disparities in remuneration across different positions.
On the other hand, variable remuneration components are tied to performance metrics, business scale,
complexity, peer group comparisons, inflation rate, financial conditions, statutory provisions, and are
designed to encourage prudent risk-taking practices.
annual total compensation ratio
BTPN Syariah has paid attention to the applicable provisions regarding the provision of remuneration,
both fixed and variable. The Bank also strives for the amount of remuneration to remain competitive and
in accordance with the Bank's remuneration strategy.
The following is the ratio of the highest and lowest salaries at BTPN Syariah in 2023:
highest and lowest salary ratio [GRI 2-21]
Description Ratio
Highest to lowest employee salary ratio 88.1 %
Highest to lowest Director salary ratio 2.4 %
Highest to Lowest Commissioner salary ratio 2.4 %
Highest Director salary to highest employee salary ratio 2.6 %
relationships with stakeholders [OJK E.4, GRI 2-29]
BTPN Syariah recognizes that long-term business sustainability hinges on nurturing harmonious
relationships with all stakeholders. Guided by this principle, the bank meticulously identifies key
stakeholder groups that wield substantial influence on business continuity and endeavors to fulfill the
expectations of each stakeholder within the constraints of available resources.
The identified stakeholders encompass a diverse range of groups, including Shareholders and Investors,
Funding Customers, Financing Customers and/or Community, Employees, Work Partners/Suppliers,
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Government/Regulator, DSN-MUI (Indonesian Ulema Council - Sharia Supervisory Board), Community
Leaders/Local Officials.
Below is a table summarizing the management of relationships with stakeholders, according to the results
of impact mapping, influence and identification of stakeholder groups carried out by BTPN Syariah as of
December 31, 2023.
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implementing good GOVERNANCE
for sustainable empowerment
Basis of
List of Topic/Issue Involvement Method & Highest Governance
Determination/
Stakeholders That Arises Frequency Management Function
Identification
• Corporate Secretary
• Head of Corporate
• Providing information
Secretary & General
on BTPN Syariah
Counsel Division
achievements
• Head of Financial
• Corporate • through the GMS,
Control & Analytics
• Dependency governance Quarterly Financial
Shareholders and Division
• Influence, and • Achievement Reports, Annual
Investors • Head of Treasury &
Responsibility of economic Reports and
Financial Institution
performance Sustainability Reports
Division
• Public Expose and
• Head of Corporate
Analyst Meeting as
& Marketing
needed
Communication
Division
• Corporate secretary
• Providing products
• Head of Division
and services in
at the Operations
accordance with
Directorate
applicable regulations
• Head of DAYA Division
• Providing product and
• Dependency • Head of Corporate
• Customer service information
• Responsibility & Marketing
Funding protection in a timely, adequate,
• Influence Communication
Customers • Sustainable clear and accurate
• Geographic Division
relationship manner
Proximity • Head of Financing
• Development of
Division
quality services for
• Head of Financing
customer satisfaction
Division
• Advertising and
• Head of Business Line
promotional media
Division
• Corporate secretary
• Head of Business Line
• Intensify involvement Division
in community • Head of Human
• Education and activities with Capital Division
• Dependency culture programs covering the • Head of Information
Financing and/ • Responsibility • Technology and fields of: education, Technology Division
or Community • Influence infrastructure empowerment, culture • Head of POWER
Customers • Geographic access and religion, humanity Division
Proximity • Welfare and and the environment • Head of Corporate
income • Empowerment & Marketing
• Mandatory Meeting Communication
• Meetings as needed Division
• Head of Human
Capital Division
• Employment • Objective, transparent,
relations fair, and equal
• Protection management
and working • Building a conducive
• Dependency
conditions work environment to
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
• Responsibility • Head of Human
Employees • Competition optimize productivity
• Dissent Capital Division
development • Career development
• Influence
• Career talent management
Development system and
and self- assessment center
actualization • Meetings as needed
• Clear terms of
cooperation
• Dependency • Sustainable • Head of related
• Transparent
Work partners/ • Responsibility relationships Division in the
performance
vendors • Dissent • Economy Operations
assessment
• Influence • Fairness Directorate
• Routine assessment
• Meetings as needed
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Basis of
List of Topic/Issue Involvement Method & Highest Governance
Determination/
Stakeholders That Arises Frequency Management Function
Identification
• Corporate secretary
• Head of Compliance
Completeness and Division
Improvement of Good • Head of Financial
Compliance
Corporate Governance Control & Analytics
with laws and
(GCG) Division
Dependency regulations
Implementation of GCG • Head of Corporate
Responsibility Commitment to
principles in all work units & Marketing
Government/ Dissent banking regulations
Regular meetings to Communication
regulators Influence Clear, accurate,
discuss the Bank's health Division
Geographic comprehensive
level • Head of Corporate
Proximity and timely
Regular reporting of Secretary & General
communication and
business plans/activities Counsel Division
reporting
and their realization • Head of Risk
Meetings as needed Management Division
• Branch Head in
Business Line
Business • Corporate secretary
Dependency development Direct visit • Head of DAYA Division
Community
Responsibility Increased welfare Official Meeting • Head of Corporate
Figures/Local
Dissent Employment Periodic meetings as & Marketing
Officials
Influence Opportunity needed Communication
Local progress Division
Challenges faced, developments and influence on sustainable finance [OJK E.5, GRI 2-22]
The uneven economic recovery experienced throughout 2023 continues to impact the inclusion community,
comprising BTPN Syariah's customers, requiring them additional time to recuperate and regain financial
stability. Concurrently, these communities face the challenge of limited access to formal financial services,
primarily due to their geographical location in rural, remote, and underdeveloped areas characterized by
low levels of technological literacy.
In the face of these adversities, BTPN Syariah remains steadfast in its commitment to empower these
communities, upholding human values through business operations that adhere to Sharia principles.
The strategic positioning of branches, centers, and Mitra Usaha Banks in rural areas, coupled with the
deployment of technology aligned with the inclusive society's needs, constitutes BTPN Syariah's approach
to addressing these challenges. This strategy involves integrating physical presence with digital capabilities
as outlined in the Sustainable Finance Action Plan.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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implementing good GOVERNANCE
for sustainable empowerment
The limited financial and technological literacy prevalent in inclusive communities presents both challenges
and opportunities for BTPN Syariah to further its mission of empowerment. To address this, BTPN Syariah
introduces the Bestee Program, designed to provide knowledge and assistance to inclusion customers
through a blend of offline and online resources in collaboration with various stakeholders.
Looking ahead, as BTPN Syariah endeavors to implement long-term sustainable finance practices, the
bank reiterates its commitment to conducting business within a sustainable framework aligned with
Sharia principles. Furthermore, the bank remains faithfully empowering inclusive communities, thereby
fostering a sustainable ecosystem conducive to their growth and development.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
175
Page 176
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report 176
Page 177
Sustainability Performance Highlights
11
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
About This Sustaianility
REPORT
177
Page 178
BTPN Syariah consistently publishes comprehensive sustainability reports
as part of its commitment to information transparency and #niatbaik BTPN
Syariah's intention to faithfully empower inclusive communities, uphold good
governance, and create socially impactful outcomes for sustainability goals.
Boundry and Reporting Period Reporting Standards and Assurance
BTPN Syariah's commitment to delivering This report has been prepared in accordance with
information in the economic, environmental, the Global Reporting Initiative standards version
and social fields is conveyed through annual 2021 (GRI Standard 2021) and financial sector
sustainability reports. This report marks the 10th standards. In addition, as a public company,
year of BTPN Syariah's sustainability reporting, this report also refers to the Financial Services
covering information from January 1, 2023, to Authority criteria No. 51/POJK.03/2017 regarding
December 31, 2023, and follows the Sustainability the Implementation of Sustainable Finance for
Report 2022 published in February 2022. [GRI 2-3] Financial Institutions, Issuers, and Publicly Listed
Companies, and Financial Services Authority
There are no disclosures carried forward from Circular Letter No. 16/SEOJK.04/2021 concerning
previous reports. Additional data and expanded the Form and Content of Annual Reports of Issuers
calculations for Electricity and Water are or Publicly Listed Companies.
elaborated further in the Sustainable Loyalty to
the Environment section. [GRI 2-4] The standards applied in this report are marked
with numbering in red parentheses. The GRI, FS,
The reported data and information cover activities and OJK index lists are provided sequentially in the
carried out by BTPN Syariah. This sustainability Appendix section. [OJK G.4]
report does not include the subsidiaries of BTPN
Syariah Ventura, which are reported separately. In preparing the 2023 Annual Report, BTPN
[GRI 2-2] Syariah has not included written verification
from an Independent Party (Assurance). Beyond
The financial data presented refers to the Audited the verification process, BTPN Syariah has also
Financial Statements prepared in accordance validated all sustainability performance data and
with Indonesian Financial Accounting Standards information and obtained approval from the Board
(PSAK). Quantitative data in this report is of Directors and Board of Commissioners before
presented using the comparability principle over publication. [GRI 2-5, GRI 2-14]
the past two to three years.
Report Determination and Materiality Topics [GRI 3-1] [GRI 3-2] [GRI 3-3]
BTPN Syariah compiles this report based on the GRI sustainability reporting principles, namely:
Content Quality
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
• Stakeholders • Clarity
Inclusiveness • Comparability
• Sustainability Context • Stability
• Materiality • Accuracy
• Completeness • Reliability
• Punctuality
178
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About this Sustainability Report
Next, these sustainability reporting principles are implemented into four steps in preparing
sustainability reports in accordance with GRI standards, namely:
1. Identifying material aspects and setting boundaries. Identification of sustainability aspects
(sustainability context) is selected based on their relevance to the characteristics of the
banking industry and their impact on stakeholders.
2. Prioritizing the aspects identified in the previous step (Priority Step). This report utilizes
material aspects and issues in two consecutive reporting periods, considering that the priority
material aspects and issues in 2020 and 2021 are still relevant to the conditions in 2022.
3. Validation of material aspects. To ensure the priority of information conveyed in this report, all
material aspects (completeness) are validated by the Sustainability Task Force.
4. Conducting a review of the Report after publication to improve the quality of the next year's
Report (review step). A review of this report will be conducted considering inputs from
stakeholders, both internal and external (stakeholder inclusiveness).
disclosure of management
Topic Aspect approach + indicator
Step I identification Step II Prioritization > Step III Validation
Sustainability Context Materiality Completeness
Stakeholder Engagement
Step IV Review
Sustainability Context Stakeholder Engagement
Stakeholder engagement, both internal to the Bank and external, plays a highly significant role in the
process of preparing a sustainability report. Therefore, in validating and reviewing this report, we pay
close attention to various inputs from other stakeholders, conveyed through various activities, especially
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
those involving specific groups through feedback received from Shareholders' General Meetings, analyst
meetings, media briefings, feedback forms, and so forth.
These steps are taken to ensure that the content of this report is balanced according to the principle
of balance, including both positive and negative information or performance, in accordance with GRI
standard sustainability reporting.
In 2021, we engaged in intensive discussions involving experts to reconsider the material topics we deemed
relevant, in line with stakeholders' needs, and we reused them up to 2023 to ensure ongoing activities and
better impact. We routinely monitor the impacts arising from Company activities that affect the economy,
environment, and society.
179
Page 180
The list of material topics along with relevant disclosure indices, complete with reporting boundaries, is
presented in matrices and materiality tables as follows:
3 1 1. Economic Performance
High
2 2. Ease of Banking Access
3. Banking Facilities for
10 4 6 Communities
8 5 4. Community
Empowerment
5. Ifnformation Clarity
9 7 6. SME Sector Financing
Medium
7. Education and Training
8. Personnel
Management/Human
Resources
9. Diversity and Respect
10. Water Efficiency
Low
Low Medium High
Significance of the Economic, Environmental, and Social Impacts
There are 10 groups of material topics that meet the criteria for the most materially significant impact
on sustainability performance at BTPN Syariah. The Bank has also reported disclosures of the selected
material topics as outlined in the following table:
Internal
Impacted Area:
Aspects Material Topics Material Reasons Impacted Area:
External
Internal
Financial Performance Significantly impacting
x
[GRI 201] stakeholders
Financing for SME Significantly impacting
x x
Economy Sector [GRI 201] stakeholders
Banking Facilities for
Significantly impacting
the Community [GRI x x
stakeholders
203]
Water Efficiency [GRI Significantly impacting
Environmental x x
303] stakeholders
Information Clarity
Significantly impacting
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
[GRI 417] x
stakeholders
Kemudahan Akses Significantly impacting
x x
Perbankan [GRI 413] stakeholders
Banking Accessibility Significantly impacting
x
[GRI 413] stakeholders
Social
Training and Education Significantly impacting
x
[GRI 404] stakeholders
Diversity and Respect Significantly impacting
x x
[GRI 405] stakeholders
Community
Significantly impacting
Empowerment [GRI x
stakeholders
413]
180
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About this Sustainability Report
Contact [GRI 2-3]
For further information or if you have any questions about this Report, please contact:
PT Bank BTPN Syariah Tbk
Menara BTPN Lantai 12, CBD Mega Kuningan Jl. Dr. Ide Anak Agung Gde Agung, Kav. 5.5-5.6 Jakarta
Selatan-12950 - Indonesia
Tel. : 021 - 300 26 400
Fax. : 021 - 255 67 190 (general)
Situs Web:
www.btpnsyariah.com
Email:
corsec@btpnsyariah.com corporatecommunications@btpnsyariah.com investorrelation@btpnsyariah.com
Instagram:
@btpnsyariah www.instagram.com/btpnsyariah/ @saya.bankirpemberdaya www.instagram.com/saya.
bankirpemberdaya/
Facebook:
@btpnsyariah.id www.facebook.com/btpnsyariah.id
YouTube:
@BTPN Syariah www.youtube.com/BTPNSyariah
LinkedIn:
BTPN Syariah www.linkedin.com/company/btpnsyariah
Tiktok:
www.tiktok.com/@btpnsyariah
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
181
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POJK Index
NO.51/POJK.03/2017 [OJK G.4]
No. Index Name Page
A. Sustainability Strategy
A.1 Explanation of Sustainability Strategy 35
B. Summary of Sustainability Performance Aspects
B.1 Economic Aspect 12
B.2 Environmental Aspect 12
B.3 Social Aspect 13
C. Company Profile
C.1 Vision, Mission, and Sustainability Values 23, 46
C.2 Company Adress 50
C.3 Business Scale
a. Total assets or asset capitalization and total liabilities 56
b. Number of employees by gender, position, age, education, and employment status 111, 112
c. Names of shareholders and percentage of share ownership; and 50
d. Operational Regions 50, 56
C.4 Products, Services, and Business Activities Conducted 50, 54
C.5 Membership in Associations 58
C.6 Significant Changes in Issuers and Publicly Listed Companies 57
D. Explanation of the Board of Directors
D.1 Explaination of the Board of Directors
a. Policies to respond to challenges in fulfilling sustainability strategies 23
b. Implementation of Sustainable Finance 24
c. Strategies for achieving targets 23
E. Sustainability Governance
E.1 Responsible Party for Implementing Sustainable Finance 140
E.2 Development of Competencies Related to Sustainable Finance 114
E.3 Risk Assessment of Sustainable Finance Implementation 166
E.4 Relationship with Stakeholders 172
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
E.5 Issues Regarding the Implementation of Sustainable Finance 27, 175
F. Sustainability Performance
F.1 Building Sustainable Culture Activities 108
F.2 Comparison of Production Targets and Performance, Portfolio, Financing Targets, or
88
Investments, Revenue and Profit/Loss
F.3 Comparison of Portfolio Targets and Performance, Financing Targets, or Investments in
92
Financial Instruments or Projects Aligned with Sustainable Finance
Environmental Performance
General Aspects
F.4 Environmental Costs -
Material Aspects
182
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About this Sustainability Report
No. Index Name Page
F.5 Use of Environmentally Friendly Materials 124
Energy Aspects
F.6 Quantity and Intensity of Energy Used 125
F.7 Efforts and Achievements in Energy Efficiency and Use of Renewable Energy 124
Water Aspects
F.8 Water Use 125
Biodiversity Aspects
F.10 Biodiversity Conservation Efforts -
Emission Aspects
F.11 Quantity and Intensity of Emissions Generated by Type 125
F.12 Efforts and Achievements in Emission Reduction 124
Environmental Complaints Aspects
F.16 Number and Substance of Environmental Complaints Received and Resolved 124
Kinerja Sosial
F.17 Commitment to Providing Equivalent Services for Products and/or Services to Consumers 97
Employment Aspects
F.18 Employment Equality of Opportunity 109
F.19 Child Labor and Forced Labor 109, 116
F.20 Regional Minimum Wage 115
F.21 Adequate and Safe Working Environment 109
F.22 Employee Training and Development 112, 114
Community Aspects
F.23 Impact of Operations on Surrounding Communities 63
F.24 Public Complaint 102
F.25 Environmental Social Responsibility (ESR) Activities 63, 69
Responsibility for Sustainable Product/Service Development
F.26 Innovation and Development of Sustainable Financial Products/Services 100
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
F.27 Products/Services Evaluated for Customer Safety 168
F.28 Product/Service Impact 103, 168
F.29 Number of Products Recalled 102
F.30 Customer Satisfaction Survey for Sustainable Financial Products and/or Services -
G. Miscellaneous:
G.2 Feedback Form 190
G.4 List of Disclosures in accordance with Financial Services Authority Regulation No. 51/
POJK.03/2017 regarding the Implementation of Sustainable Finance for Financial Institutions, 178, 182
Issuers, and Publicly Listed Companies.
183
Page 184
GRI Standard INDEX [GRI 102-55]
Not Included No.Ref.
Non- Standar
GRI Standards Disclosure Location
Inclusion Reason Explanation Sektor
Criteria GRI
General Disclosure
GRI 2: Disclosure 2-1 Organization Details 50
Entities included
2-2 in sustainability 178
reporting
Reporting period,
2-3 frequency, and 50, 178, 181
contact points
Restatement of
2-4 178
information
Assurance by
2-5 178
external parties
Activities, value
chains, and
2-6 50, 54, 56, 57
other business
relationships
56, 111, 112, 118,
2-7 Employees
119
Non-employee
2-8 111
workers
Governance
2-9 structure and 138, 142, 153
composition
Nominating and
selecting the highest
2-10 142, 149, 162
governance body
agreements
Officers of the
2-11 highest governance 140
body
Role of the highest
governance body in
2-12 135, 141
overseeing impact
management
Delegation of
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
2-13 responsibilities for 140, 155
managing impact
Role of the highest
governance body
2-14 32, 178
in sustainability
reporting
2-15 Conflicts of interest 143, 162
Communicating
2-16 141
critical issues
184
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About this Sustainability Report
Not Included No.Ref.
Non- Standar
GRI Standards Disclosure Location
Inclusion Reason Explanation Sektor
Criteria GRI
Collective knowledge
2-17 of the highest 164
governance body
Evaluation of the
performance of the
2-18 163
highest governance
body
2-19 Remuneration policy 171
Processes for
2-20 determining 171
remuneration
Annual total
2-21 172
compensation ratio
Statement on
sustainable 36, 46, 87, 88,
2-22
development 175
strategy
59, 63, 90, 97,
2-23 Policy commitments
106, 124, 137
Embedding policy 63, 90, 97, 106,
2-24
commitments 124, 137, 167
Processes for
63, 90, 97, 101,
2-25 mitigating negative
106, 124, 167
impacts
Mechanisms for
2-26 obtaining advice and 50, 170
improving issues
Compliance with
2-27 59, 110, 143, 165
laws and regulations
Membership in
2-28 58
associations
Stakeholder
2-29 engagement 172
approach
Collective bargaining
2-30 -
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
agreements
Material Topics
Process for
GRI 3: Material
3-1 determining material 178
Topics 2021
topics
List of material
3-2 178
topics
Economic
Performance
Management of
GRI 3: Material
3-3 material topics 178
Topics 2021
D46:D47
185
Page 186
Not Included No.Ref.
Standar
GRI Standards Disclosure Location Non-Inclusion
Reason Explanation Sektor
Criteria GRI
GRI 201: Direct economic
Economic 201-1 value generated and 92
Performance 2016 distributed
Indirect Economic Impact
GRI3: Material Management of
3-3 178
Topic 2021 material topics
Infrastructure
203-1 investment and 71
GRI 203: Indirect
support services
Economic Impact
2016 Significant indirect
203-2 74
economic impact
Anti-Corruption
Communication
205-2 and Anti-Corruption 169
GRI 205: Anti- Training
Corruption 2016 Corruption Cases
205-3 and Enforcement of 170
Corruption Cases
Energy
GRI 302: Energy Organizational
302-1 124
2016 Energy Consumption
Water
Management of
3-3 178
GRI3: Material material topics
Topics 2021
303-3 Water Withdrawal 125
GRI 303: Water
303-5 Water Consumption 125
and Effluent 2018
Waste
Waste generation
and significant
306-1 125
waste-related
impacts
GRI 306: Waste
Management of
2020
306-2 significant waste- 125
related impacts
306-3 Waste generation 126
Environmental Compliance
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Number of Non-
GRI 307:
compliance Incidents
Environmental 307-1 124
with Environmental
Compliance 2016
Regulations/Laws
Employment
GRI3: Topic Management of
3-3 178
2021 Material material topics
186
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About this Sustainability Report
Not Included No.Ref.
Standar
GRI Standards Disclosure Location Non-Inclusion
Reason Explanation Sektor
Criteria GRI
Recruitment of New
401-1 Employees and 118, 119
Employee Turnover
GRI 401:
Employment 2016 Benefits provided to
full-time employees
401-2 115
not provided to part-
time employees
Employee Relations
GRI 402:
Employee Minimum notification
Relations/ 402-1 period related to 118
Management operational changes
2016
Employee Relations
Occupational
GRI 403: 403-1 health and safety 109
Occupational management system
Health and Safety Worker training on
2018 403-5 occupational health 109
and safety
Education and Training
GRI3: Material Management of
3-3 178
Topic 2021 material topics
Average training
404-1 hours per year per 113, 114
employee
GRI 404:
Education and Programs to enhance
Training 2016 employee skills and
404-2 112, 114, 116
transition assistance
programs
Percentage of
employees receiving
404-3 regular performance 115
reviews and career
development
Diversity and Equal Opportunity
GRI3: Material Management of
3-3 178
Topic 2021 material topics
GRI 405: Diversity Diversity of
111, 112, 143,
and Equal 405-1 Governance Bodies
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
147
Opportunity 2016 and Employees
187
Page 188
Not Included No.Ref.
Standar
GRI Standards Disclosure Location Non-Inclusion
Reason Explanation Sektor
Criteria GRI
Non-
Discrimination
Discrimination
GRI 406: Non-
incidents and
Discrimination 406-1 109, 110
corrective actions
2016
taken
Child Labor
Operations and
GRI 408: Child suppliers at
408-1 109
Labor 2016 significant risk of
child labor incidents
Forced Labor
Operations and
suppliers at
GRI 409: Forced significant risk of
409-1 116
Labor 2016 forced labor or
compulsory labor
incidents
Local
Communities
GRI3: Material Management of
3-3 178
Topic 2021 material topics
Operations with
Local Community
GRI 413: Local Engagement,
75, 80, 107,
Communities 413-1 Impact Assessment,
108, 112, 115
2016 and Community
Development
Programs
Product Marketing and Labeling
GRI3: Material Management of
3-3 178
Topic 2021 material topics
Requirements
for labeling and
417-1 98
product and service
information
Non-compliance
GRI 417: incidents related to
Marketing and 417-2 product and service 98, 102, 106
Labeling 2016 information and
labeling
Non-compliance
incidents related
417-3 97, 102
to marketing
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
communications
Customer Privacy
Complaints based
GRI 418:
on violations of
Customer Privacy 418-1 102
customer privacy and
2016
customer data loss
Sector Disclosure
188
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About this Sustainability Report
Not Included No.Ref.
Standar
GRI Standards Disclosure Location Non-Inclusion
Reason Explanation Sektor
Criteria GRI
GRI G4 Financial
Product Portfolio
Services
Special Policies
for Implementing
FS1 Environmental and 35
Social Aspects in
Business Activities
Procedures for
Environmental
35, 91, 98,
FS2 and Social Risk
104, 166
Assessment in
Business Activities
Employee
Competency
Enhancement
Processes to
FS4 Implement 114
Applicable Social
and Environmental
Regulations/
Legislation
Percentage of
Business Portfolio
Divided by Region,
FS6 90, 92
Size (e.g., Micro/
SME/Large), and
Sector
Audit
Coverage and
Frequency of Audits
to Assess the
Implementation of
FS9 91
Environmental and
Social Policies and
Risk Assessment
Procedures
Local Communities
Access Points in
Low-Population
FS13 or Economically 61, 66, 100
Underserved Areas
by Type
Access to Financial
Services for
FS14 61, 66, 100
Marginalized and
Underserved Groups
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Product Responsibilities
Policies Ensuring
Fairness in Launched
FS15 97
Products and Service
Offerings
Initiatives to
Conduct and
FS16 Support Financial 90
Literacy or Special
Financing Activities
189
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Feedback FORM
Your Profile
Name (if willing) :
Name of Institution/Company :
Stakeholder Group :
☐ Customer and Client ☐ Business Partners
☐ Shareholders ☐ Mass Media
☐ Regulator ☐ Community
☐ Employees ☐ Others, please specify: ………..
Please select the most appropriate answer:
1. This report adequately depicts sustainability 6. Please provide your suggestions/comments on
aspects for the Company this report: ……………………………………………………………
a. Strongly Agree …………………………………………………………………………….…
b. Agree …………………………………………………………………………………
c. Neutral …………………………………………………
d. Disagree
e. Strongly Disagree 7. Please provide your suggestions/comments for
upcoming reports: ………………………………………………
2. This report provides both positive and negative …………………………………………………………………………………
information about the Company …………………………………………………………………………………
a. Strongly Agree ………………………………
b. Agree
c. Neutral
d. Disagree Thank you. We appreciate every opinion and
e. Strongly Disagree suggestion provided. This feedback is invaluable for
improving the performance of our sustainability
3. This report meets your information needs efforts and the quality of our future reports.
a. Strongly Agree Please return this form to:
b. Agree
c. Neutral Corporate & Marketing Communication Division
d. Disagree PT Bank BTPN Syariah Tbk
e. Strongly Disagree Menara BTPN Lantai 12, CBD Mega Kuningan
Jl.Dr.Ide Anak Agung Gde Agung, Kav 5.5-5.6
4. This report is easy to understand Jakarta Selatan – 12950 – Indonesia
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
a. Strongly Agree
b. Agree Telephone : 021 - 300 26 400
c. Neutral Facsimile : 021 - 255 67 190
d. Disagree Website : www.btpnsyariah.com
e. Strongly Disagree e-mail :
corsec@btpnsyariah.com
5. This report is engaging corporatecommunications@btpnsyariah.com
a. Strongly Agree investorrelation@btpnsyariah.com
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree
190
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About this Sustainability Report
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
191
Page 192
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
PT Bank BTPN Syariah Tbk
Menara BTPN, Lt. 12, CBD Mega Kuningan 021 - 300 26 400
Jl. Dr. Ide Anak Agung Gde Agung Kav. 5.5 - 5.6 021 - 255 67 190
192 Jakarta Selatan 12950 www.btpnsyariah.com
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