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20240202_JAST_Laporan Informasi dan Fakta Material_31574114_lamp1.pdf
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PT Jasnita Telekomindo Tbk. Terus Dipercaya Melayani Call Center Jakarta, 2 Februari 2024 Dalam era digital dan globalisasi, layanan pelanggan menjadi aspek krusial bagi kelangsungan bisnis. Salah satu elemen utama yang mendukung keterlibatan pelanggan adalah Call Center. Saat ini, Call Center tidak hanya menjadi pusat komunikasi antara perusahaan dan pelanggan, melainkan juga memegang peran strategis dalam memastikan kepuasan pelanggan. Fungsi utamanya melibatkan penanganan pertanyaan, pengaduan, dan kebutuhan pelanggan melalui panggilan telepon, pesan teks yang mecakup Call Center Inbound ataupun Outbound. Selain itu, Call Center dapat berfungsi untuk meningkatkan kepuasan pelanggan dengan memberikan respon yang cepat dan solusi yang memadai serta mendukung kegiatan bisnis dan penjualan. PT Jasnita Telekomindo Tbk. sebagai penyelenggara Call Center, terus menerus meningkatkan performanya dalam layanan Call Center dari kalangan Pemerintahan juga swasta. Saat ini, JAST telah melayani ribuan klien yang membutuhkan layanan Call Center. Baru-baru ini, JAST berhasil melayani beberapa layanan Call Center seperti Dirjen Imigrasi Jakarta dengan nomor kode akses 150510, Pemprov Jawa Timur 1500 979, Citilink 0804 1 080808, Call Center BPJS Kesehatan 165, dan lainnya. Dengan terus dipercayanya JAST melayani Call Center, diharapkan performa akan terus meningkat juga pada layanan lainnya, sehingga dapat terus memberikan nilai tambah bagi seluruh stakeholders. PT Jasnita Telekomindo Tbk. Direksi
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PT Jasnita Telekomindo Tbk. Continue to be trusted to serve call centers Jakarta, February 2 2024 In the digital era and globalization, customer service has become a crucial aspect for business continuity. One of the main elements that supports customer engagement is the Call Center. Currently, the Call Center is not only the center of communication between companies and customers, but also plays a strategic role in ensuring customer satisfaction. The main function involves handling customer inquiries, complaints and needs via telephone calls, text messages including Inbound or Outbound Call Centers. Apart from that, the Call Center can function to increase customer satisfaction by providing fast responses and adequate solutions as well as supporting business and sales activities. PT Jasnita Telekomindo Tbk. as a Call Center organizer, continuously improves its performance in Call Center services from government and private sectors. Currently, JAST has served thousands of clients who need Call Center services. Recently, JAST has succeeded in serving several Call Center services such as the Director General of Immigration in Jakarta with access code number 150510, East Java Provincial Government 1500 979, Citilink 0804 1 080808, BPJS Health Call Center 165, and others. By continuing to be trusted by JAST to serve the Call Center, wehoped that performance will continue to improve in other services as well, so that it can continue to provide added value for all stakeholders. PT Jasnita Telekomindo Tbk. Board of Directors
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