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Page 1
PT Bank Central Asia Tbk
Public Expose 2023


Jakarta, 29 November 2023
Page 2
Agenda


•          Macroeconomy & Banking Industry Highlights
•          9M-23 Performance Overview
•          Sustainability Finance and ESG




Public Expose 2023                                      PT Bank Central Asia Tbk   2
Page 3
                     Macroeconomy & Banking Industry Highlights




                                     Macroeconomy &            9M-23 Performance   Sustainability Finance
Public Expose 2023               Banking Industry Highlights       Overview                & ESG            PT Bank Central Asia Tbk   3
Page 4
Economic highlights (1/2)
• Indonesia economy is resilient with GDP expansion of ~ 5%                                                Indonesia GDP Growth (%)
  despite geopolitical tension and global challenges.                                                                     5.73
                                                                                                                5.46
                                                                                       5.03         5.02                                     5.04     5.17
• Foreign Direct Investment (FDI) growth remains in positive                                                                          5.01                       4.94
  territory, while the nation’s export base is more diversified to
  offset volatility in commodity prices.

• Strong fiscal reserves provide options to boost growth through
  pre-election spending or reducing government bond issuance.              3.53
                                                                          Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23
                                                                           Source: Statistics Indonesia (BPS)


                                         2021          2022     Sep-23               Gov’t Spending & Foreign Direct Investment YoY (%)
  Real GDP                              3.69%          5.31%    4.94%                                                              45.8
                                                                          FDI YoY
  CPI                                   1.87%          5.51%    2.56%*        (%) 8.5                                                                         12.7
  BI 7-D Rate                           3.50%          5.50%    6.00%*
  USD/IDR                               14,364         15,228   15,455               5.3
  CA (% of GDP)                         0.29%          0.99%    -0.25%   Gov’t Spending
 Note *: Latest release (Oct CPI and Nov BI7-D Rate)
                                                                                 YoY (%)                                            -4.8                       -3.7
 Source: Bank Indonesia & Statistics Indonesia (BPS)
                                                                         Sep-21 Dec-21 Mar-22 Jun-22 Sep-22 Dec-22 Mar-23 Jun-23 Sep-23
                                                                         Source: Indonesia Investment Board (BKPM), Ministry of Finance

Public Expose 2023                                                                                                                             PT Bank Central Asia Tbk   4
Page 5
Economic highlights (2/2)
                10-Yr Govt Bond Yield & USD-IDR Exchange Rate                                                  Inflation & BI 7-Day Reverse Repo Rate
                                                                                                                        Inflation (%)               5.75             6.00
                                                                                                                                        5.51
            10-Yr Govt Bond Yield (%)                     15,568
                                                                                                     BI 7D RRR (%)                      5.50
                                                          6.9                         15,435             3.50
           14,253                                                                                                                                                2.56
                                    USD-IDR (Rp)                                        6.7
              6.4
                                                                                                        1.87

 Sep-21     Dec-21 Mar-22 Jun-22                 Sep-22   Dec-22 Mar-23 Jun-23   Sep-23 Nov-23   Sep-21 Dec-21 Mar-22 Jun-22   Sep-22 Dec-22 Mar-23 Jun-23   Sep-23 Nov-23
 Source: Indonesia Statistics (BPS), Bloomberg

• Volatility in government bond yields and Rupiah exchange rate has been driven mainly by uncertainty regarding Fed rate outlook.
• Bank Indonesia (BI) issues a new Rupiah denominated instrument (SRBI), offering attractive short-term yield to safeguard the currency
  stability.
• BI increased the 7DRRR by 25bs to 6.00% in Oct 2023 after maintaining stable rate since Jan 23. Positive real rate differential (versus US)
  provides cushion that should allow for relatively moderate adjustment in yields and USD/IDR exchange rate.
• Catalysts: 1) Budget realization is at the slowest pace since 2018, implying more fiscal disbursements going forward; 2) Stronger investment
  flow

• Challenges: 1) More pressure on export commodity prices may deteriorate current account deficit; 2) Higher food prices may refuel
  inflationary pressure
Public Expose 2023                                                                                                                                     PT Bank Central Asia Tbk   5
Page 6
Banking Industry (1/3)
                                                                        Banking Sector Financial Summary
     • Loans grew 9% YoY in the banking system, largely deployed          Rp trillion                       Sep-22        Dec-22       Sep-23      ∆YoY        ∆YtD
       in financial services sector, real estate, trading and mining.
                                                                         Total Loans                           5,715        6,389       6,805      8.7%         6.5%

                                                                         Third Party Funds                     7,423        7,932       7,902      6.4%        -0.4%
     • Total deposits declined YtD in absolute value.
                                                                            CASA                               4,655        5,067       4,938      6.1%        -2.6%
          •    Historically, total deposits would increase in 4Q due
               to higher government spending.                                    Current Accounts              2,110        2,430       2,341     11.0%        -3.7%

                                                                                 Savings Accounts              2,545        2,637       2,597      2.0%        -1.5%
     • Capital remained solid with CAR reaching 27.7%.                      Time Deposits                      2,769        2,865       2,964      7.1%         3.5%

                                                                         Net Profit #                          154.5        201.8       160.7     19.2%           n.a
    • Net profit was Rp 160.7 trillion in Sep 23, rose by 19.2%
                                                                         NIM #                                 4.9%          4.8%        5.0%      10bp         20bp
      YoY, presenting strong top line growth and asset quality
      improvement.                                                       LDR                                  84.3%        80.5%        86.1%     180bp        560bp

                                                                         NPL #                                 2.8%          2.4%        2.5%     -30bp         10bp

                                                                         CAR #                                25.2%        25.6%        27.7%     250bp        210bp

                                                                        Source: Bank Indonesia (SEKI) & Otoritas Jasa Keuangan (SPI)
                                                                        Note: # use SPI data (August)



Public Expose 2023                                                                                                                              PT Bank Central Asia Tbk   6
Page 7
  Banking Industry (2/3)
                              BCA Loans vs Industry (YoY)                                                                      BCA CASA vs Industry (YtD)


                                                                           86.1% Industry LDR                                                                             2.6% BCA CASA
                                                80.5%                                                                                                      2.4%
           79.4%                                                                                                                     1.7%           2.0%
                                                                                                                                                                  1.5%
                                                                                                                                            0.9%
                                                                                                               0.0%
                                                 11.7%                     12.3%
                                                                                    BCA Loans                          -0.2% -0.5%
            8.3%                                11.0%
                                                                                    Industry Loans
                                                                           8.7%                                                                                          -2.6% Industry
                                                                                                                                                    -3.3% -3.2% -3.6%             CASA
            4.9%                                                                                              -4.2% -3.9% -3.9% -3.8%
                                                                                                                                            -4.6%
 Sep-21    Dec-21    Mar-22   Jun-22   Sep-22   Dec-22   Mar-23   Jun-23   Sep-23                     Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23     Jul-23 Aug-23 Sep-23
Source: Bank Indonesia                                                                                Source: Bank Indonesia




 • LDR is on the rise as liquidity in the banking system tightens. BI                                • BCA outperformed the Industry.
   still maintains high reserve requirement rate (RRR).
 • Many banks recorded elevated cost of funds.


   Public Expose 2023                                                                                                                                              PT Bank Central Asia Tbk   7
Page 8
 Banking Industry (3/3)
 • BCA CASA remains robust in the private sector (excluding Government and SOE funds).
 • BCA Savings (SA) outgrew industry both YoY and YtD.


       Banking Industry Avg Funding in the Private Sector (YoY)                           BCA Avg CASA VS Banking Industry in the Private Sector (YtD)

15.8%
        14.8%                                                                                                                                5.7% ► Industry Avg
                  13.0% 12.8%                                                                                                                      CA
                                                                                                  5.3%                               5.2%
                                    11.2% 10.5%                                                          5.0%                                5.1% ► BCA Avg CA
                                                  10.3% 9.9%      9.8% ► Avg CA            4.8%                               4.9%
                                                                       BCA: 7.2%
                                                                                   4.7%                                4.6%          4.6%
                                                                                           4.6%                 4.4%          4.6%
5.8%
         5.5%                                                                                            4.3%
                                                                                                  4.2%                 4.2%
                      5.1%                                                         4.5%
                             4.5%                                                                               3.9%
                                    4.2%                                                                                             3.8%    3.9% ► BCA Avg SA
                                           4.0%    3.9%                                                                 3.5% 3.7%
                                                           3.7%   3.5% ► Avg SA                          2.8%
                                                                                                                3.3%
                                                                       BCA: 4.3%   2.2%    2.0%   2.1%
                                                                                                                       2.4%   2.6%   2.7%    2.7% ► Industry Avg
                                                                                                         2.0%   2.2%
                                                                                   1.7%    1.5%   1.5%                                             SA
Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23         Jul-23   Aug-23 Sep-23           Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23
Source: Bank Indonesia
                                                                                                                                                                BS

 Public Expose 2023                                                                                                                         PT Bank Central Asia Tbk   8
Page 9
                     9M-23 Performance Overview




                             Macroeconomy &            9M-23 Performance   Sustainability Finance
Public Expose 2023       Banking Industry Highlights       Overview                & ESG            PT Bank Central Asia Tbk   9
Page 10
Loans increased 12.3% YoY
 Rp trillion              Sep-22    Dec-22    Jun-23    Sep-23     YoY     YtD    QoQ


 Total Assets             1,288.7   1,314.7   1,356.8   1,381.4    7.2%    5.1%   1.8%

 Secondary Reserves &
                           462.9     446.4     458.8     461.2    -0.4%    3.3%   0.5%
 Marketable Securities


 Loans                     682.0     711.3     735.9     766.1    12.3%    7.7%   4.1%


 Third Party Funds        1,025.5   1,039.7   1,071.2   1,088.8    6.2%    4.7%   1.6%     Comparison CASA
                                                                                           BCA vs Industry –
                                                                                                Page 8
    CASA                   830.4     847.9     864.7     869.8     4.7%    2.6%   0.6%


       Current Accounts    318.3     323.9     328.9     337.6     6.1%    4.2%   2.7%


       Savings Accounts    512.2     524.0     535.8     532.1     3.9%    1.6%   -0.7%


    Time Deposits          195.1     191.8     206.5     219.0    12.3%   14.2%   6.1%


 Equity                    211.9     221.0     224.6     235.8    11.2%    6.7%   5.0%


Public Expose 2023                                                                    PT Bank Central Asia Tbk   10
Page 11
PPOP grew 19.1% YoY
 Rp trillion                             9M-22    9M-23      YoY    1Q-23    2Q-23   3Q-23     QoQ

 Operating Income                         62.8     74.2    18.2%     24.8     24.5    24.9     1.7%

    Net Interest Income                   46.1     55.9    21.3%     18.5     18.6    18.8     1.2%

    Non Interest Income                   16.7     18.3     9.7%      6.3      5.9     6.1     3.2%

        Fees and Commissions              12.3     13.3     7.7%      4.3      4.4     4.6     6.5%

        Trading Income                     1.4      1.3     -1.9%     0.5      0.5     0.3   -25.1%

        Loss on loan disposal             (0.6)    (0.2)   68.2%     (0.2)       -       -       n.a

        Others                             3.6      3.9     7.4%      1.7      1.1     1.1     2.1%

 Operating Expenses                       23.2     27.0    16.6%      9.2      8.4     9.4    12.2%

    Manpower                              10.7     12.2    14.1%      4.7      3.6     4.0    11.4%

    General & Administrative              12.5     14.8    18.7%      4.5      4.8     5.4    12.8%

 PPOP (Pre-Provision Operating Profit)    39.6     47.2    19.1%     15.6     16.1    15.5    -3.7%

 Provision                                 3.9      2.3    -41.5%     1.5      0.4     0.4    -2.8%

   Provision reversal on loan disposal    (0.7)    (0.2)   68.9%     (0.2)       -       -       n.a

 Net Profit                               29.0     36.4    25.8%     11.5     12.7    12.2    -3.4%


Public Expose 2023                                                                           PT Bank Central Asia Tbk   11
Page 12
Key Ratios
 Bank Only                               9M-22    9M-23     ∆YoY    1Q-23    2Q-23    3Q-23    ∆QoQ

 NIM                                       5.1%     5.5%    0.4%      5.6%     5.5%     5.5%     0.0%

 COC                                       0.8%     0.4%    -0.4%     0.8%     0.1%     0.3%     0.2%

 COC (excl. reversal on loan disposal)     1.0%     0.4%    -0.6%     0.9%     0.1%     0.3%     0.2%

 Risk Adjusted NIM                         4.3%     5.1%    0.8%      4.8%     5.4%     5.2%    -0.2%

 Cost to Income                           34.5%    33.6%    -0.9%    35.1%    31.2%    36.1%     4.9%

 ROA (after tax)                           3.0%     3.6%    0.6%      3.4%     3.9%     3.5%    -0.4%

 ROE                                      20.6%    23.5%    2.9%     22.3%    26.1%    22.3%    -3.8%

 CAR                                      25.4%    29.5%    4.1%     28.9%    29.5%    29.5%     0.0%

 LDR                                      63.3%    67.4%    4.1%     65.6%    65.7%    67.4%     1.7%

 NSFR                                    172.6%   173.6%    1.0%    168.6%   175.9%   173.6%    -2.3%

 LCR                                     407.1%   379.2%   -27.9%   386.1%   371.2%   379.2%     8.0%

 NPL - gross                               2.2%     2.0%    -0.2%     1.8%     1.9%     2.0%     0.1%

 NPL Coverage                            247.9%   226.9%   -21.0%   285.4%   257.1%   226.9%   -30.2%

 LAR                                      11.7%     7.6%    -4.1%     9.5%     8.7%     7.6%    -1.1%

 LAR Coverage incl. off B/S               49.9%    66.6%   16.7%     57.9%    61.6%    66.6%     5.0%


Public Expose 2023                                                                             PT Bank Central Asia Tbk   12
Page 13
All segments drove loan growth
Business Loans (Rp tn) - Consolidated                                                                   Loan Breakdown - Consolidated
                                                                                               360.9    Rp trillion                 Dec-22    Sep-23    ∆YoY       ∆YtD        ∆QoQ
                                                    322.7
  290.3                                                                                 W. Capital          Corporate                322.2     343.5    12.2%      6.6%         5.4%
                                                              (+11.8% YoY, +7.2% YtD, +5.0% QoQ)
                                                                                               242.0       Commercial                117.4     121.0     6.5%      3.1%         2.7%
                                                    215.7
  190.2                                                                                Investment          SME                        92.9     104.8    16.4%     12.8%         3.4%
                                                              (+12.2% YoY, +7.2% YtD, +3.3% QoQ)
                                                                                                            Consumer                 172.2     189.6    14.4%     10.1%         3.2%
   Sep-21      Dec-21      Mar-22       Jun-22      Sep-22      Dec-22    Mar-23   Jun-23      Sep-23

                                                                                                              - Mortgage             109.1     117.9    11.5%      8.1%         2.9%
Loan Composition (Rp tn) - Consolidated
             Consumer
            Corporate                  SME
                                      Commmercial Commmercial
                                                       SME                         Corporate
                                                                                   Consumer                   - Vehicles              46.1      53.5    22.1%     15.9%         4.0%

          682.0
         682.0                        711.3
                                     711.3                       735.9
                                                                 735.9                 766.1
                                                                                                              - C.Card & Personal     13.8      15.0    15.3%      9.2%         2.8%
        24.3%                        24.2%                      25.0%                  24.8%
         44.9%                        45.3%                     44.3%                  44.8%                  - Employee                3.3       3.3    1.0%      0.7%         2.3%
        13.2%                        13.1%                      13.8%                  13.7%
        16.7%                        16.5%                      16.0%                  15.8%                Sharia Financing            7.6       7.9    6.2%      3.8%        -0.2%
         16.7%                        16.5%                     16.0%                  15.8%
         13.2%                        13.1%                     13.8%                  13.7%
                                                                                                        Total O/S Loans              711.3     766.1    12.3%      7.7%         4.1%
        44.9%                        45.3%                      44.3%                  44.8%
         24.3%                        24.2%                     25.0%                  24.8%
                                                                                                        Total Facilities            1,034.2   1,143.0   15.4%     10.5%         3.8%
         Sep-22
        Sep-22                       Dec-22
                                    Dec-22                       Jun-23
                                                                Jun-23                Sep-23
                                                                                      Sep-23
Note: The remaining contribution came from Sharia financing

Public Expose 2023                                                                                                                                              PT Bank Central Asia Tbk   13
Page 14
Robust consumer lending
Mortgage New Booking & Run Off - Quarterly (Rp tn)                                              Vehicle New Booking & Run Off – Quarterly (Rp tn)
               New Booking                      Run Off                  YoY O/S Growth                           New Booking                      Run Off                  YoY O/S Growth

                                                 11.6%             12.0%            11.5%                                                                             19.2%               22.1%
      10.5%                 11.0%                                                                                                                  15.2%
                                                                                                                              13.6%
                                                                                                        9.2%
                                                                  11.4                                                       9.2                                      9.8
     10.5                 10.0                                                     10.4                                                                                                  8.4
                                                                                                        7.1                                        7.8                                         7.2
                                               7.9                        7.2                                  6.1                  6.6                   6.2                6.4
            7.0                  6.7                  6.6                                 7.1




       3Q-22                4Q-22                1Q-23             2Q-23            3Q-23                 3Q-22                4Q-22                1Q-23             2Q-23               3Q-23
Note: Bank Only runoff and new booking, Consolidated YoY growth                                     Note: Bank Only runoff and new booking, Consolidated YoY growth




       9M23 HIGHLIGHTS
       •     BCA consumer exhibitions: generated in total Rp 46 tn
             applications, increased 53% YoY, with no. of visitors                              NEXT
             reached >179k                                                                      •      Mortgage: structure new products to minimize annual runoffs,
       •     Excluding non-subsidy mortgages, BCA leads in the                                         leverage data analytics to tap prospective segments (mass and
             market                                                                                    upper mass), and loan take over
                                                                                                •      Auto: exploring market in smaller cities, growing the used 4W
                                                                                                       segment

Public Expose 2023                                                                                                                                                             PT Bank Central Asia Tbk   14
Page 15
LAR stood at 7.6%, a consistent improvement
    Loan Quality & Restructured Loans (Rp tn) - Bank Only                              Restru. Loans - Coll.1 - Bank Only

    Rp trillion                Dec-22 Sep-23      ∆YoY    ∆YtD    ∆QoQ
                                                                                       Restru. Coll 1                66.3%
     Total Loans by Collectability (bank only):                                         to Total LAR  66.0%

        Current                 667.7   711.1     11.8%    6.5%    4.3%

        Special Mention          11.6    17.6     45.8%   51.4%   -9.4%
                                                                                                        51.2
        NPL                      11.8    15.2      6.0%   28.6%   12.6%
                                                                                                                      46.0
                                                                                           Consumer                            47.0%
        Total Loans             691.1   743.8     12.2%    7.6%    4.1%                                24.1%
                                                                                                                     24.5%                    42.4%
     Restructured Loans (bank only):
                                                                          Cov. Ratio            SME    10.0%
        Current                  46.0    24.1 -52.9% -47.5% -17.1%                                                   10.2%     29.1
                                                                              32%
                                                                                         Commercial    25.5%                  16.6%           24.1
        Special Mention           6.8      8.1    17.9%   19.2% -17.7%        47%                                    26.3%    10.1%          15.7%
        NPL                       9.5    12.1     12.9%   27.6%   10.3%       71%                                                            10.8%
                                                                                                                              23.5%
                                                                              46%                                                            27.4%
       Total Restruct. Loans     62.2    44.3 -35.6% -28.8% -11.2%
                                                                                           Corporate   40.4%
                                                                                                                     39.0%
     Total LAR                   69.4    56.9 -26.7% -18.0%       -8.2%
                                                                                                                              49.8%
                                                                                                                                             46.1%

     % LAR / Loans             10.0%     7.6%     -4.1%   -2.4%   -1.0%
                                                                                                       Sep-22        Dec-22   Jun-23         Sep-23

Public Expose 2023                                                                                                                     PT Bank Central Asia Tbk   15
Page 16
Prudent coverage ratio
Special Mention Composition (% of Total SML, Rp tn) Consolidated                                                   NPL Composition (% of Total NPL, Rp tn) Consolidated
         Corporate            Commercial             SME             Consumer            SML Ratio                      Corporate       Commercial       SME       Consumer       NPL Ratio

                                                                  2.7%                      2.4%                         2.2%
         1.8%                        1.7%                                                                                                                                        1.9%                 2.0%
                                                                                                                                                     1.7%

          12.7                       12.5                         20.5                      18.6                         14.6                        12.1                        13.8                 15.6
                                                                                                                         16.5%                       15.7%                       19.3%                18.6%
         41.6%                      40.2%                        40.1%                      46.5%                        11.8%                       11.1%                       13.8%                14.2%
                                                                                                                         22.1%                       18.3%
                                                                                                                                                                                 23.1%                20.3%
         13.3%                      11.7%                        14.8%                      11.7%
         20.4%                      21.5%                        23.4%                      18.7%
                                                                                                                         48.9%                       54.0%                       43.0%                45.9%
         23.5%                      23.5%                        19.7%                      21.3%
        Sep-22                      Dec-22                       Jun-23                     Sep-23                      Sep-22                       Dec-22                      Jun-23               Sep-23
Note: The remaining contribution came from Sharia financing                                                        Note: The remaining contribution came from Sharia financing



                                                                          Loan Staging (Rp tn) – Consol Excl. Sharia & Consumer Receivables
                                                                                                                                               Sep-22         Sep-23
                                                                                1.9%    1.7%
                                                     Coverage ratio
                                                                            
                                                              (ECL on BS)
                                                                                        710.4
                                                                                626.4
                                                                                                      54.1%   52.8%
                                                                                                                                          69.0%       66.3%
                                                                                                       24.7   22.6
                                                                                                                                            14.5       15.3


                                                                                  Stage 1                Stage 2                               Stage 3
Public Expose 2023                                                                                                                                                                            PT Bank Central Asia Tbk   16
Page 17
CASA ratio stood at 80%
Third Party Fund Composition (Rp tn) - Consolidated                      Third Party Funds - Consolidated
           Savings    Current Accounts         Time Deposits             Rp trillion             Dec-22             Sep-23         ∆YoY            ∆YtD          ∆QoQ

                                     1,071.2          1,088.8
                                                                             Current Accounts     323.9              337.6         6.1%            4.2%            2.7%
       1,025.5       1,039.7

                                                                             Savings Accounts     524.0              532.1         3.9%            1.6%           -0.7%
                                     19.3%            20.1%
        19.0%        18.4%
                                                                          CASA                    847.9              869.8         4.7%            2.6%            0.6%

                                                                             Time Deposits        191.8              219.0       12.3%            14.2%            6.1%

                     31.2%           30.7%            31.0%               Third Party Funds     1,039.7           1,088.8          6.2%            4.7%            1.6%
        30.2%

                                                                          CASA Ratio              81.6%              79.9%        -1.1%           -1.7%           -0.8%
                                                                CASA
                                                                Ratio:
                                                                 80%




        49.8%        50.4%           50.0%            48.9%
                                                                                                    Online acct. opening      Retail Promo            Top Up e-Money




        Sep-22       Dec-22          Jun-23           Sep-23              BNPL in myBCA               Lifestyle - mBCA       Reward Programs       Contactless Credit Card


Public Expose 2023                                                                                                                           PT Bank Central Asia Tbk        17
Page 18
Multiple channels for robust CASA franchise


                                                    APOS            Serving different needs
                           Mobile & Internet
                               Banking                        of wide range of customer spectrum


                                                            No of Customers          No of Accounts
                                                POS &
                                                             31.1 million            38.8 million
                                               Merchant
                 Branch                                       +17% YoY               +17% YoY
                                                Apps
                                    BCA

                                                           No of API Partners      Mobile & Internet

                                                                4.9k               banking: 91.3%
                                          CRM /                                    of total transaction
                          Contact                            +11% YoY                    volume
                          Center           ATM



Public Expose 2023                                                                        PT Bank Central Asia Tbk   18
Page 19
Two powerful mobile apps for customer choice
                     myBCA               BCAmobile
                 Since 2021              Since 2011
                                                                             Mobile & Internet Banking Trx Vol (bn)               Mobile & Internet Banking Trx Value (Rp tn)
                                                                                                           +30%                           +1.6x                     +9%
                                                                                     +2.1x                                                            22,931
                                                                                                 20.1                  18.7                                                  18,440
                                                                                                                                             19,167
                                                                                        14.4              14.5                                                   16,874
                                                                                                                                   14,001
                                                                               9.6



                                                                              2020      2021     2022    9M22         9M23          2020      2021    2022       9M22        9M23

                                                                                   Mobile Banking Users (mn)                              Online Account Opening (‘000)
                                                                                                         +23%                                          4,15           +13%
                                                                                   +75%                              30.8                 2.5x           2
                                                                                               26.6     25.1                                                                 3,490
                                                                                      20.8                                                    3,215               3,086
                                                                            15.2

                                                                                                                                   1,650

                                                                           2020       2021     2022     9M22     9M23               2020      2021    2022         9M22       9M23

     9M23 HIGHLIGHTS
 •    Integrate investment platform Welma into myBCA and launch investment product for retail (mutual
      fund offer starting from Rp10,000; FR Bonds from Rp1 mn and INDON/INDOIS from US$1,000)                  NEXT
 •    Launch apply credit card online (ACCO) via BCA website anytime anywhere                                    •      QRIS Cross Border
 •    QRIS customer presented mode (CPM)                                                                         •      Outward Remittance
 •    Launching of Paylater / BNPL in myBCA                                                                      •      Financial Diary
 •    Wealth insights                                                                                            •      Additional Payment Partners

Public Expose 2023                                                                                                                                             PT Bank Central Asia Tbk   19
Page 20
Business banking solutions for wide range of institutions from Corporate
to SMEs
                                             •
                                             Transfer
    • Business Dashboard
                                             •
                                             Payment
    • E-Statement
    • Portfolio & Balance                    •
                                             Payroll
                                             •
                                             Electronic Payment Instruction            ~ 500k institutions                ~40%
      Information                                                                                                    contribution to total
                                                     • Foreign Exchange                     ▲ 15% YoY
    • MT940 Swift
      Format                                            • Outward Remittance                                          transaction value
                     Information         Payable         • Trade Finance
                                       Management          • Auto Payment
                     Management
                                                                                      9M23 HIGHLIGHTS
                                Business                                               • Piloting new generation business banking
                                Banking                                                  platform
                                Solutions                                              • Expand ecosystem through partnerships
                       Liquidity +
                                        Receivable
                      Investment                               • Virtual Account      NEXT
                                       Management
                     Management                                • OneKlik
                                                            • Auto Collection         • New generation online business banking will be
    • Account Sweeping                                    • Inward Remittance            launched in 2024
    • Notional Account                           • Supply Chain Finance
      Pooling                                    • Cash collection, cash pick up,     • Single sign-on for multiple solutions
                                                   APOS, EDC, QRIS, CDM


                                                  Merchant solutions and many more…

Public Expose 2023                                                                                                           PT Bank Central Asia Tbk   20
Page 21
Serving extensive network of merchants and retailers

                     merchantBCA app
      BCA APOS                                                                           Merchant Sales Value
                         Since 2020             QRIS Transaction Volume



                                                +3.8x YoY                              +25% YoY


                                        9M23 HIGHLIGHTS              NEXT
                                       • Increase the number         • Enrich APOS and merchantBCA apps features
                                          of 4G and APOS (YoY        • More APOS rollout
                                          rose 2.7x)                 • Collaborate to provide more seamless payment
                                                                       services




Public Expose 2023                                                                                      PT Bank Central Asia Tbk   21
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CRM / ATM compliment branches for 24 hours cash society

                                                            18.7k CRMs / ATMs


                                                         No of ATM/CRM           9M23 HIGHLIGHTS:
                                  Cash deposits
                                                         18,161   18,705
                                                                                 • ~1.7 billion transaction volume

                                                                   74%     CRM
                                                                                 • ~Rp 1,750 trillion transaction value
                                                          66%

                                         Cardless cash
                                                                           ATM   • Install new ATMs selectively in high cash
                                          withdrawal
                                                          34%                      circulation areas
                                                                   26%
                                                                                 • Increase Cash Recycling Machines
                                                         9M22     9M23
            Cardless feature in
                                                                                   (CRM) portion for operational efficiency
                 myBCA




Public Expose 2023                                                                                            PT Bank Central Asia Tbk   22
Page 23
Branch and contact center
                           1,252 Branches
                              delivering                                                          Contact Center
                        ‘Trusted Relationship’


9M23 HIGHLIGHTS:
•    Expanding and upgrading the ’hybrid model’

•    Empowering human capital to focus on customer engagement and
     business relationships

•    Next: opening new branch selectively to cover new emerging regions


                          e-Branch
     Star Teller        branch registration
                                                            e-Service     6 sites 4,500 agents                   110k calls/day, +24% YoY
    self svc assisted
        machine                               CS Digital
                                                                            •   Contact center presence is pivotal to ensure smooth online customer
                                                                                acquisition and on-boarding

                                                                            •   Integrated contact center: 1500888 call center, haloBCA apps,
                                                                                @goodlifeBCA Instagram and halobca@bca.co.id email



Public Expose 2023                                                                                                              PT Bank Central Asia Tbk   23
Page 24
Rising payout ratio in the past five years
                                  Dividend Trend                                                      Nominal Capital and Return on Equity
                                                                                        Parent only
                                                                                                                                      21.7    23.5
                                                                   62%                       ROE (%) 18.0          16.5        18.3
        Payout Ratio      32.4%    47.9%     48.2%     56.9%
                                                                 ±2x in 4yr
                                                                                                                               16.2
                                                                                           Cost of                                    11.8    11.9
                                                                                           Equity (%)* 9.5          9.6


                                                                   205                                                                         219
                                                                                                                                      205
                                                        145                                                                    189
                                    111       106                                                                   174
             Dividend /                                                                                 167
                           68                                                               Capital
             share (Rp)                                                                     (Rp tn)
                          2018     2019      2020      2021       2022                                 2019        2020        2021   2022    9M23
                                                                                            *) Source: Bloomberg 16 Oct 2023

    •     Deliver growth in Dividend per Share on the back of strong profitability.

    •     Dividend Payout Ratio reached 62% in 2022, almost doubled than four years ago.

    •     Organically increase the nominal capital for long term business growth. Ample nominal capital is necessary to compete in the capital-intensive
          corporate lending space. OJK regulate one-group obligor Legal Lending Limit at 25% of nominal capital for all facilities.

    •     CAR stood at 29.5%. Effective 1 Jan 2023, OJK impose new formula which is accretive to BCA’s CAR after registering RWA saving from Operational Risk
          and Credit Risk.
Public Expose 2023                                                                                                                           PT Bank Central Asia Tbk   24
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                     Sustainability Finance and ESG
                     •   Economic Aspect
                     •   Environment
                     •   Social
                     •   Governance




                               Macroeconomy &            9M-23 Performance   Sustainability Finance
Public Expose 2023         Banking Industry Highlights       Overview                & ESG            PT Bank Central Asia Tbk   25
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Economic Aspect

Sustainable financing grew 11.9% YoY
» Sustainable financing (in Rp trillion)                                                          » Key Highlights up to Sep-23
                                 25.0%                          18.6%                               ►   Pursue growth in sustainable financing:
                                                  14.9%                        11.9%
      YoY       2.2%                                                                                     develop financing portfolio for Electric Vehicles (EV).
                                                    183                         193                      issue sustainability-linked loans to corporate debtors.
                                 159                            173
                                                                                          YoY:
                 128                                81                           80
                                  71                             74                       8.5%      ►   Participated in the initial offering of Indonesia’s first
   Green
Financing            50                                                                                 carbon trading exchange.
                                                                                           YoY:
                                  88                102          99             113
   MSME              77                                                                   14.5%
                                                                                                    ►   Responsible lending policies are in place for 5 sectors:
                Dec-20           Dec-21           Dec-22        Sep-22         Sep-23                   palm oil, forestry & wood products, coal mining, toll road,
% to total
 portfolio      22.2%            24.8%              25.4%       25.1%           25.0%                   and cement & steel.

» Top 3 green financing (in Rp trillion)                                                            ►   Actively engaged in ongoing ‘OJK Green Taxonomy’
      YoY 30.5%                           32.0%                                                         program.
                          5.0%                       19.4%                     29.7%
                                                                      -4.2%
             60.3 63.3                                                                              ►   Joined Partnership for Carbon Accounting Financials
                                                                                                        (PCAF) signatory to calculate Scope 3 GHG emission from
                                            6.6      7.9                                                debtors’ carbon footprint.
                                                                         4.0   5.2

         Natural resources &       Sustainable transportation     Eco-friendly and eco-             ►   Conducted initial bottom-up climate-risk stress test (CRST)
         sustainable land use                                      efficient products                   analysis on BCA’s exposure of physical and transition risk.
Public Expose 2023                         Sep-22     Sep-23                                                                                          PT Bank Central Asia Tbk   26
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Economic Aspect

Pursuing new opportunities and continuously expanding
» Rising EV financing portfolio                                                    » Providing financial solutions for entrepreneurs
         Loan outstanding for EV financing                 3Q23 New Booking                                                            Multipurpose
       in Rp billion                                                                                     No. of woman debtors          loans for MSMEs

                                            877                                                               43k debtors
                                  751                       Financing amount                                   ▲ 23% YoY
                                                               Rp 277 bn                              Loan O/S to woman debtors
                                                                ▲9.0x YoY
                                                                                                             Rp 14.3 tn
                          327                                                                                  ▲ 20% YoY
                  274
                                                           No. of units financed                                                        MULTIPURPOSE LOANS
        59                                                                          No. of MSME                                            START FROM
                                                               619 units           debtors financed          209k debtors
      Sep-22    Dec-22   Mar-23   Jun-23   Sep-23                                    (cumulative)              ▲ 19% YoY


» Issued sustainability-linked loans (SLL)                                         » Moving towards more sustainable palm oil sector
                                  Sustainability Performance
          Debtor Description
                                         Targets (SPT)                              ►   Financing to certified palm oil (ISPO/RSPO).

               Cement                   CO2 emission                 Total SLL      ►   Adopt no-deforestation, no-peat, no-exploitation (NDPE) principles.
             manufacturer                reduction                   disbursed      ►   Local community empowerment through financing to plasma farmers,
                                                                                        in collaboration with corporate customers.
         Palm oil plantation
                                     Sustainable palm               Rp 319 bn       ►   69% of palm oil debtors were ISPO/RSPO certified in Sep-23, compared
                                      oil certifications
                                                                                        to 50% in Dec-20.

Public Expose 2023                                                                                                                           PT Bank Central Asia Tbk   27
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  Environment


Expanding waste management practices beyond banking operations
                                           FY21   FY22   YoY
                     Total CO2 savings
                                                                                                    9M23 Key Achievements
                     potential (ton eq.)
                                           888 1,996 125%      A                                                                                      Recycling Output
                                                                                               Waste Recycled


                   Recycle &                                                                             Plastic bags, paper,    26 ton               Plastic pellets,
                                                                       Non-Organic                          carton, bottle                          reusable pulps, etc.
                                                                                                                                ▲ 98% YoY
                A   Waste                    0    349    N/A
                  Management
                                                                       Archives &                                               338 ton
                                                                       Documents                         Expired documents                            Reusable pulps
                                                                                                                                ▲ 2% YoY
                          Digital
                                                                        Electronic                         Uninterruptible
                B        Banking           797 1,458     83%                                             power supply (UPS),
                                                                                                                                 32 ton
                                                                                                                                                       Plastic pellets
                        Operation                                         Waste                                                   NEW
                                                                                                          hard disk, key BCA


                                                                                         Waste Management Beyond Workplace:
                 Green Building                                                 Engaging stakeholders to shift towards sustainable lifestyle
                C & Energy                  59    149 153%                     Employees                             Customers & Public
                   Efficiency                                      ►   Internal campaign to encourage       ►    Install reverse vending machines
                                                                       household waste recycling                 for plastic bottles recycling in
                                                                                                                 several BCA events.
                                                                   ►   8 types of household waste
                        Nature                                         recycled.
                D     Conservation
                                            32      40   25%
                                                                                        Total Waste Recycled: 3.3 ton                                    Reverse vending machine
                                                                                                                                                            for plastic bottles
                                                                                      CO2 savings potential: 13.5 ton eq.

Public Expose 2023                                                                                                                                     PT Bank Central Asia Tbk    28
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  Environment


Offsetting carbon footprint through various initiatives
                                           FY21   FY22   YoY
                     Total CO2 savings
                                           888 1,996 125%                                             9M23 Key Achievements
                     potential (ton eq.)
                                                               B
                                                                                                                                          Digital workplace
                   Recycle &                                              of transactions in 9M23 done through
                                                                    99.7% digital channels                                                (internal administration, approval mechanism,
                A   Waste                    0    349    N/A                                                                              internal event, work from hub)
                  Management
                                                                             Digitalize customer billing and            Potential saving of 3.7 million sheets of paper in 9M23
                                                                             account statements                         Equivalent to 38.2 ton eq. CO2

                          Digital
                B        Banking           797 1,458     83%   C                                                                D
                        Operation                                                                                                             Orangutans Conservation
                                                                                         BCA Foresta Building
                                                                                                                                                           46
                                                                                         ASEAN Energy Awards                                rehabilitated orangutans released
                                                                                   Winner for Energy Efficient                                 to the wildlife as of Sep-23
                 Green Building                                                    Building Category
                C & Energy                  59    149 153%
                                                                                                                                                    Trees Planting
                   Efficiency
                                                                                                                                                        77,103
                                                                        branch offices with environmentally                                      trees planted since 2009
                                                                   74   friendly building features                                                        across

                          Nature                                        Developed carbon reduction roadmap until
                                                                                                                                                          118
                D Conservation              32      40   25%            2030 covering on-grid solar panels, efficient
                                                                        energy usage in branches, and more                                           hectares of land
                                                                        environmentally-friendly AC

Public Expose 2023                                                                                                                                              PT Bank Central Asia Tbk   29
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      Social

Empowering societies to achieve welfare
» Fostering development of local MSME businesses                                      » Awards & recognition received by BCA’s tourism villages
                     ► Hosted UMKM Fest - a marketplace festival for MSMEs to
                       showcase their products
                     ► Held online and offline for 3 consecutive years
                     ► Participated by ~1,400 MSMEs nationwide                         ASEAN Community         Tourism Village Award       Indonesia Representative for
                                                                                      Based Tourism Award      by Ministry of Tourism      Best Tourism Village UNWTO
                     ► A program aimed to engage MSMEs to scale up their
                                                                                          (3 villages)               (6 villages)                    (3 villages)
                       businesses
                     ► The program has engaged 1,900+ MSMEs since Nov 20
                                                                                                     Indonesian World Records Museum (MURI)
                     ► Nurturing MSMEs through training, coaching, and working
                                                                                                     The First Community-Based Digital Forest in Indonesia
                       capital financing
                                                                                                     Bukit Peramun Village, Belitung Island
                                                                                                     The Longest Chain of Traditional Settlement in Indonesia
                     ► Hosted local business of tourism villages in BCA Expoversary
                                                                                                     Sijunjung Village, West Sumatra
                     ► Held export coaching for curated MSMEs in Central Java &
                       Yogyakarta
   Other Initiatives ► Facilitated 1,000 MSMEs in obtaining Halal certification       » CSR Initiatives & outreach in 9M 2023
                                                                                       Education & Financial Literacy
                                                                                       129,259 participants of financial literacy socializations & activities
                                                                                       333     teachers participated in learning method training facilitated by BCA

                                                                                       Public Health
                                                                                       9,740 patients of medical treatment assistance
                         Tourism village products
                           in BCA Expoversary                    BCA UMKM Fest 2023    1,375 blood bags collected for donation
                                                                                       370     cataract surgeries

Public Expose 2023                                                                                                                                PT Bank Central Asia Tbk   30
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   Governance

Strengthening corporate governance
» Good governance for sustainable business practices                         » Rising importance of IT Governance
                                                                                     Enterprise Security Unit
                                                                                                                                       Data protection technologies
               Fair dealing applied to both internal & vendors (e.g. human           to oversee the implementation
                                                                                                                                       to ensure data privacy
               rights, occupational health & safety, employment, etc.)               of cyber security internally

                                                                                                                                       Enhancement of formal
                                                                                     Enforcing data security policy
                                                                                                                                       procedures on consumer
               Anti-corruption and anti-fraud prevention initiatives                 across all work units
                                                                                                                                       data protection
                                                                                                           Raising cybersecurity awareness for
                                                                                                           employees, customers, and clients
               Preventing financial crimes by raising awareness on
               anti-money laundering & terrorism financing                      Conducting Various Campaigns for Cybersecurity Awareness Month



               Whistleblowing system

                                                                                                  Obtained IT & Data Security Certifications
               Encourage employees to develop competencies                     1 ISO 27001:2013                3 ISO 20000-1:2018             5 ISO 27001:2013
               on ESG aspects                                                    for Enterprise Security          for IT service management      for data center
                                                                                                                  & data center                  network & operation

                                                                                                2 PCI DSS 3.2.1 certification    4 ISO 9001:2015
               Strengthen ESG work unit, improve ESG disclosure                                    for BCA data center (global     for data center operations &
                                                                                                   data security)                  quality management system

Public Expose 2023                                                                                                                                 PT Bank Central Asia Tbk   31
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 ESG Rating & Awards

        MSCI Indonesia Index                FTSE4Good ASEAN 5 Index                                                   Best for ESG in Indonesia
        Top 10 Constituents                    Top 10 Constituents
                                                                                                                      Asiamoney Asia’s
                                                                                                                      Outstanding Companies
                                                                                BCA constituents of:                  Poll 2023
                                                                                • IDX ESG Leaders Index
                                                                                • SRI – KEHATI Index
                                                                                • ESG Quality 45 IDX – KEHATI         Most Honored Company &
                                                                                • ESG Sector Leaders IDX – KEHATI     Best ESG (Sell-Side) for Banks
           Last update: Sep 2023                    Last update: Sep 2023              Last update: Sep 2023
                                                                                                                      Institutional Investor Asia
                                                                                                                      Executive Team Award 2023



              FIHRRST                      Thomson Reuters - Refinitiv          Dow Jones Sustainability Index        Best Overall Big Cap
     Best Sustainability Report                  ESG Scores                           S&P Global CSA
                                                                                                                      IICD Corporate Governance
                     Rating   A+                      Rating   A                          Score 50                    Award 2023
                                                                                     Rank percentile 83th


                                                                                                                      Best Private Bank for
                                                                                                                      Sustainability
        Last update: Feb 2023 - Annually     Last update: Nov 2022 - Annually      Last update: Oct 2023 - Annually
                                                                                                                      TrenAsia ESG Award 2023



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                     Share Data, Ratings & Awards




Public Expose 2023                                  PT Bank Central Asia Tbk   33
Page 34
BCA share performance & rating
BCA Shareholding Structure (30 September 2023)                                                                   Performance BBCA vs IDX Finance Index
                                                                                                                  (Relative price up to 13 Oct 2023 against 1 Jan 2018)
                                                                                Number             Ownership
                                                                               of Shares                         130%
                                                                                                   Percentage                                                                                             114.6%
                                                                                                                                                            BCA Share Price                   112.3%
                                                                                                                 110%                                                                                              107.2%
     PT Dwimuria Investama Andalan *                                   67,729,950,000                   54.94%
                                                                                                                                                                                      87.2%
                                                                                                                 90%
                                                                                                                                                                            76.9%
     Public**                                                          55,545,100,000                   45.06%
                                                                                                                                                                67.7%
                                                                                                                 70%                                                                          67.2%
                                                                                                                                                57.0%
     Total                                                            123,275,050,000                  100.00%                                             50.7%        51.1%
                                                                                                                 50%                                                                 43.4%
                                                                                                                                                                             36.6%        35.1%
                                                                                                                                                                   33.2%
Note:
                                                                                                                 30%                                                    24.7%                     25.5% 25.5%
                                                                                                                                               20.4%
*     Shareholders of PT Dwimuria Investama Andalan are Mr. Robert Budi Hartono and Mr. Bambang Hartono,                                                                                                     21.6%
      therefore the ultimate shareholders of BCA are Mr. Robert Budi Hartono and Mr. Bambang Hartono.
                                                                                                                                                          23.7%
                                                                                                                 10%
**
                                                                                                                                                        1.1%            11.7%
      Under this composition, 2.49% of shares belong to parties affiliated with PT Dwimuria Investama Andalan.
                                                                                                                 -10%
                                                                                                                                                                -6,3%               IDX Finance Index
                                                                                                                                                           -22.8%
                                                                                                                 -30%                            -25.8%
Fitch Ratings                                                Pefindo Ratings                                        Jan-18   Sep-18   May-19      Jan-20     Nov-20       Aug-21     May-22      Jan-23      Oct-23
As of November 2022                                          As of March 2023

     Description                         Rating               Description                          Rating                                                  Market Cap BCA: Rp1,119 tn (13 Oct 23)
    Outlook                              Stable               Corporate Rating                idAAA/Stable                                                 “The Largest in Indonesia”
    Long-Term IDR                         BBB-                Shelf Registration
                                                                                               idAA/Stable
                                                              Sub Bond I
    Short-Term IDR                         F3                                                                                                                  CAGR BCA Share Price: +20.6%
    National Long-Term                 AA+ (idn)                                                                                                               (2 Years: Oct-21 to Oct-23)

    National Short-Term                F1+ (idn)
    Viability                             bbb-                                                                                                             CAGR IDX Finance Share Price: -6.5%
    Government Support                    bbb-                                                                                                             (2 Years: Oct-21 to Oct-23)

Public Expose 2023                                                                                                                                                                           PT Bank Central Asia Tbk       34
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Awards and recognitions – 2023 (1/3)
                                                                 Best Bank                                                                               Public Relations
                Asiamoney Private Banking                        FinanceAsia Award 2023                       Issuer Appreciation Night –
                Award 2023                                       Best Bank in Indonesia                       Launching of Tempo Index -
                Best for High Net Worth in                                                                    IDNFinancials 52
                Indonesia                                                                                     Platinum Category
               Forbes' List of Global 2000 2023                                                               • Main Index                       PR Indonesia Award (PRIA) 2023
               #462 Global 2000                                                                               • High Dividend                    • Digital Channel – Social Media – Instagram
                                                                                                              • High Growth                        (bcasemuaberes)
                                                  Indonesia Banking Summit 2023
                                                                                                              • High Market Capitalization       • Annual Report – Annual Report 2021
               World's Best Bank 2023             • 4th Indonesia Top Bank Awards 2023
                                                                                                                                                 • Annual Report – Sustainability Report 2021
               #1 in Indonesia                    • Top Bank 2023 In Conventional - KBMI 4
                                                                                                                                                 • Owned Media – Video Profile (Company
                                                                                                                  Bisnis Indonesia Award 2023      Profile BCA)
                                                                     Obsession Award 2023                         National Private Bank          • Program PR – Digital PR
                      Asiamoney Asia's
                      Outstanding Companies                          Best of the Best Company                                                      (BCA CAREER - #MUNGKINLOCOCOK)
                      Poll 2023                                                                                      Bisnis Indonesia            • Most Popular –Mass Media
  • Overall Most Outstanding Company in                                                                              Financial Award 2023
    Indonesia                                      Best Bank 2023                               • The Best Performance Bank (KBMI 4)
  • Best for ESG in Indonesia                                                                   • The Most Efficient Bank (KBMI 4)
                                                   Best Bank 2023 Category KBMI 4                                                                  4th Indonesia Public Relations Summit 2023
  • Most Outstanding Company in Indonesia                                                                                                          4th Corporate Reputation Awards 2023 - KBMI 4
    (Banking Sector)                                                                                                 Banking Mastery
                                                                  20th Infobank - MRI Banking                        Forum 2023
                                                                  Service Excellent 2023        Platinum Category
                                                                                                • Excellent Financial Performance Bank in 20       Journalist Choice Category - Financial Services
The Asian Banker Leadership Achievement           BCA – Titanium Recognition – 15 Consecutive
                                                                                                  Consecutive Years (2003-2022)                    (Communications Team)
Award 2023                                        years In Service Excellence
                                                                                                • Excellent Financial Performance Bank in 2022
Bank of the Year in Asia Pacific 2023             • The Best Internet Banking
                                                  • The Best Digital Branch                                                                                             Sewindu PR Indonesia
                      The Asian Banker            • The Best Opening Account via Mobile
                      Indonesia Awards 2023         Application/Mobile Browser                                        Prominent Award 2023
                                                                                                                      Metro TV                     100 Influential Institutions in the Field of
                                                  • The Best Live Chat
  • Most Recommended Retail Bank                                                                                                                   Communication
                                                  • The Best Cash Recycling Machine
  • Most Selected Main Bank                                                                     The Most Prominent Book 4 Bank in Stock
                                                  • The 2nd Best Contact
  • Best Retail Bank                                                                            Market Valuation
                                                  • The 2nd Best Digital Channel
                                                  • The 2nd Best Mutual Fund Apps
                                                  • The 2nd Best Email Service
                                                  • The 3rd Best E-Banking
Public Expose 2023                                                                                                                                                                PT Bank Central Asia Tbk   35
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Awards and recognitions – 2023 (2/3)
                               Brand & Marketing                                                                             Customer Service
                                                                  Marketeers Youth
                 2023 BrandZ Most Valuable                        Choice Award
                 Global Brand                                     • Banking Mobile Apps
                                                                                           Gallup Global Customer Engagement
                 Most Valuable Global Brand –                     (BCA Mobile)                                                              Infobank Satisfaction, Loyalty and
                 ranked 74th                                      • Saving Account         Customer Engagement Recognition – Above          Engagement (SLE) Awards 2023
                                                                  (Tahapan Xpresi BCA)     Global Customer Engagement Average Score         • Satisfaction Index 2023 (1st rank)
                                                                                           or 90th percentile                               • Satisfcation Index 2023 – Customer Service
                                                                                                                                              (1st rank)
 Indonesia's Strongest Brand 2023                                                                      The 20th International Business      • Satisfaction Index 2023 – ATM Conventional
 AAA+ (92,9) – 1st rank                                                                                Awards                                 Bank (1st rank)
                                                                                                                                            • Satisfaction Index 2023 – Mobile Banking
                 OMNI Brands of the Year                                                    • Marketing Campaign of the Year - Financial      (2nd rank)
                 2023                           Solo Best Brand & Innovation (SBBI) 2023      Products & Services (Bronze)                  • Satisfaction Index 2023 – Teller (2nd rank)
                                                • Private Bank Savings Accounts             • Customer Service Department of the Year       • Satisfaction Index 2023 – Branch (2nd rank)
                 • Integrated Education
                                                • Credit Card                                 (Bronze)                                      • Engagement Index 2023 (2nd rank)
                   Campaign (#AwasModus)
                 • Digital Longue – myBCA                                                                                                   • Loyalty Index 2023 (3rd rank)
                 • Savings                                     Indonesia Property &                    Global Contact Centre World
                 • Call Center                                 Bank Award 2023                         Awards Asia Pasific 2023
                 • Conventional Bank                           The Most Favourite                                                                               The Best Contact Center
                                                               Mortgage Product (KPR       • Gold winner in: CS Team, IT Team, Retention                        Indonesia 2023 (TBCCI)
                WOW Brand Festive Day 2023                     BCA)                          Team, Sales Team, Social Media Team, Client
                • BCA Credit Card                                                            Service Team, and VIP Team.
                • ATM                                                                                                                      • The Best Operation
                                                                                             Silver winner in: Customer Loyalty,
                • KPR                                                                                                                      • The Best Digital Media
                                                                                             Organizational CX, Community Spirit, and OS
                • BCA Mobile                                                                                                               • The Best Customer Experience
                                                                                             Partnership : Infomedia.
                • Flazz Card                                                                                                               • The Best Employee Engagement
                                                                                           • Bronze winner in: Sales Campaign.
                                                                                                                                           • The Best People Development
                                                                                                                                           • The Best Business Contribution
                 Indonesia Customer Service                                                                                                • The Best Technology Innovation
                 Quality Award 2023
                 • BCA (1st rank)
                 • Credit Card (1st rank)
                 • BCA mobile (1st rank)
                 • Halo BCA (1st rank)


Public Expose 2023                                                                                                                                                    PT Bank Central Asia Tbk   36
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Awards and recognitions – 2023 (3/3)
                     CSR                                Human Capital                                           GCG                   ESG
                           Fortune Indonesia                  HR Asia Award 2023                                                       Asean Energy Business
                           Change the World                   • HR Asia Best Companies to                                              Forum (AEBF) 2023
                           Change The World                     Work for in Asia TM 2023      Transparency and Corporate Emission      Energy Efficient Building,
                           (Bakti BCA)                        • HR Asia Digital                                                        subkategori New and
                                                                                              Reduction Award 2023
                                                                Transformation Awards         Transparency in Calculating Corporate    Existing Building (Wisma
                                                                2023                          Emissions - Platinum Category            Foresta)

                                                                        Brandon Hall Group
                                                                        HCM Excellent
5th Indonesia CSR Brand Equity Award 2023                               Awards                 The 14th IICD Corporate Governance           TrenAsia
Bank Sector Industry Category                    Silver Winner - Best Advance in Leadership                                                 ESG Award 2023
                                                                                               Conference and Award
                                                 Development                                   Best Overall                                 The Private Bank
                                                                                                                                            Category for
                       CSR Award 2023
                                                                Stevie Awards for Great                                                     Sustainability
                       Integrated CSR
                                                                Employers
                       Initiatives – Financial
                       Sector Category                          Best Results of a Learning
                                                                Program




Public Expose 2023                                                                                                                               PT Bank Central Asia Tbk   37
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DISCLAIMER
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estimation and/or projections contained herein or provided by BCA in any other written or verbal communication (the “Information”) does not constitute
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Public Expose 2023                                                                                                                             PT Bank Central Asia Tbk   38
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