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20231128_JAST_Laporan Informasi dan Fakta Material_31543106_lamp1.pdf
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PT Jasnita Telekomindo Tbk. Menjadi Pemenang Tender Pengadaan
Layanan Care Center 165 BPJS Kesehatan
PT Jasnita Telekomindo Tbk. mengikuti tender pengadaan layanan Care Center 165
BPJS Kesehatan, yang juga diikuti oleh 4 perusahaan telekomunikasi lainnya, yang
diikuti oleh serangkaian proses dari pendaftaran hingga penyerahan dokumen
pendukung.
Dalam pekerjaan ini, JAST menjadi pemenang untuk menyediakan layanan ini dalam
setahun ke depan, tidak hanya penyediaan sistem Contact Center, Perseroan juga
harus menyediakan gedung, furniture & utility, hingga penyediaan SDM, yang meliputi
Agent Contact Center, Supervisor, Satpam dan Cleaning Service.
Layanan Care Center 165 BPJS Kesehatan dapat dihubungi oleh masyarakat dalam
24 jam sehari, 7 hari dalam seminggu, dengan sejumlah layanan yang bisa diakomodir
dengan nomor ini di antaranya adalah melakukan pengecekan status peserta dan
tagihan iuran. Direncanakan, layanan tersebut akan live di 1 Januari 2024.
Dengan pesatnya digitalisasi yang digaungkan Pemerintah, saat ini, layanan Call
Center telah berevolusi, Tidak seperti pusat panggilan atau call center, yang hanya
menerima permintaan melalui telepon. Contact center menangani komunikasi
pelanggan masuk dan keluar melalui berbagai saluran seperti telepon, web, obrolan,
email, aplikasi perpesanan, hingga media sosial. Perusahaan dinilai harus memiliki
pusat kontak yang fleksibel dan dinamis untuk memenuhi preferensi konsumen yang
terus berkembang dan memberikan pengalaman Omnichannel tanpa batas yang
diharapkan oleh pelanggan.
Sehingga saat ini, diharapkan agent dapat melayani keluhan pelanggan dari multi
channel melalui satu pintu. Hal tersebut diharapkan dapat meningkatkan kepuasan
pelanggan serta reputasi suatu Perusahaan, dan tentunya seluruh layanan tersebut,
dapat disediakan oleh PT Jasnita Telekomindo Tbk.
Dengan didapatkannya pekerjaan ini diharapkan akan meningkatkan proforma
Perusahaan serta menjaga kelangsungan usaha Perseroan dan pengalaman layanan
pelanggan di Indonesia.
Untuk Informasi lebih lanjut dapat menghubungi di 021-28565288, atau mengunjungi
website di www.jasnita.co.id.
PT Jasnita Telekomindo Tbk.
Direksi
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PT Jasnita Telekomindo Tbk. Become the Winner of the Procurement Tender
Care Center Services 165 BPJS Kesehatan
PT Jasnita Telekomindo Tbk. participated in the tender for the procurement of 165
BPJS Health Care Center services, which was also participated in by 4 other
telecommunications companies, which was followed by a series of processes from
registration to submission of supporting documents.
In this work, JAST win to providing this service in the next year, not only providing a
Contact Center system, the Company must also provide buildings, furniture & utilities,
as well as providing human resources, which includes Contact Center Agents,
Supervisors, Security Guards and Cleaning Services. The 165 BPJS Health Care
Center service can be contacted by the public 24 hours a day, 7 days a week, with a
number of services that can be accommodated with this number, including checking
participant status and paying dues. It is planned that the service will go live on January
1 2024.
With the rapid digitalization promoted by the Government, currently, Call Center
services have evolved, unlike call centers, which only accept requests by telephone.
Contact centers handle incoming and outgoing customer communications via various
channels such as telephone, web, chat, email, messaging applications, and social
media. Companies must have a flexible and dynamic contact center to meet evolving
consumer preferences and provide the seamless Omnichannel experience that
customers expect.
So now, it is hoped that agents can serve customer complaints from multi channels
through one door. This is expected to increase customer satisfaction and the
reputation of a company, and of course all these services can be provided by PT
Jasnita Telekomindo Tbk.
It is hoped that obtaining this job will improve the Company's proforma and maintain
the continuity of the Company's business and customer service experience in
Indonesia. For further information, please contact 021-28565288, or visit the website
at www.jasnita.co.id.PT Jasnita Telekomindo Tbk.
Board of Directors
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