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20251128_ANTM_Laporan Informasi dan Fakta Material_31988440_lamp2.pdf
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Continuously Improv ing Service,
ANTAM receives Customer Service Quality Award 2025
Jakarta, November 2 8, 2025 – PT Aneka Tambang Tbk (ANTM) or ANTAM, through the
Precious Metal Processing and Refinery Business Unit , received First Rank in the Indonesia
Customer Service Quality Award (ICSQA) 2025 for the Precious Metal Retail category. The
award, presented on November 14, 2025, recognizes ANTAM as a brand with the best
service quality through the EXCELLENT title and reflects the Company's commitment to
delivering a good customer service experience.
ANTAM's Corporate Secretary, Wisnu Danandi Haryanto, said that the achievement is proof
of ANTAM's commitment to improving services, especially in precious metal products.
"This award is a motivation for ANTAM to continue to improve the quality of service and
provide a good experience for customers throughout Indonesia. Customer trust is the main
foundation that drives us to continue to innovate and strengthen service standards,” he
said.
ICSQA 2025 is part of the SWA–Business Digest National Research series that consistently
measures the service quality of various brands in Indonesia. This year's research involved
5,000 respondents from 6 major cities Medan, Jakarta, Bandung, Semarang, Surabaya, and
Makassar through face–to–face interview methods using digital survey applications.
ICSQA assessment includes important aspects that reflect customer needs, such as the
quality of the customer journey and ease of service , including for consumers who have
made transactions at the Precious Metal Gold Boutique. The ICSQA 2025 award is based on
the research framework used and positive experiences .
ANTAM continuously strives to ensure that every customer has a comfortable transaction
experience. With the achievement of ICSQA 2025, ANTAM is encouraged to continue to
strengthen service standards and bring added value to customers.
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For further information please contact
Wisnu Danandi Haryanto
Corporate Secretary
E-mail: corsec@antam.com
www.antam.com
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