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2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk
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Bridging Nations, Empowering Sustainable Future
Bridging Nations, Empowering Sustainable Future
PT Garuda Indonesia (Persero) Tbk (Garuda Indonesia atau PT Garuda Indonesia (Persero) Tbk (Garuda Indonesia atau
Perseroan) memiliki komitmen untuk senantiasa memperkuat Perseroan) memiliki komitmen untuk senantiasa memperkuat
konektivitas global, menghubungkan berbagai bangsa di dunia konektivitas global, menghubungkan berbagai bangsa di dunia
melalui jaringan penerbangan yang luas, serta memperkuat melalui jaringan penerbangan yang luas, serta memperkuat
implementasi keberlanjutan di seluruh aktivitas bisnisnya. Garuda implementasi keberlanjutan di seluruh aktivitas bisnisnya. Garuda
Indonesia terus memperkuat langkah melalui perluasan jaringan Indonesia terus memperkuat langkah melalui perluasan jaringan
penerbangannya pada rute dengan kinerja positif. Komitmen penerbangannya pada rute dengan kinerja positif. Komitmen
tersebut salah satunya diwujudkan melalui peningkatan frekuensi tersebut salah satunya diwujudkan melalui peningkatan frekuensi
penerbangan internasional untuk rute penerbangan dari dan penerbangan internasional untuk rute penerbangan dari dan
menuju Bali dari berbagai kota internasional di Australia dan menuju Bali dari berbagai kota internasional di Australia dan
Korea Selatan, seperti Sydney, Melbourne, dan Seoul. Korea Selatan, seperti Sydney, Melbourne, dan Seoul.
Garuda Indonesia berkomitmen untuk tidak hanya menjadi Garuda Indonesia is dedicated to serving as a bridge between
penghubung antar negara, tetapi juga untuk berperan aktif dalam countries while actively contributing to a sustainable future. In
menciptakan masa depan yang berkelanjutan. Dalam menghadapi addressing global challenges related to climate change and the
tantangan global terkait perubahan iklim dan kebutuhan untuk necessity of environmental sustainability, Garuda Indonesia has
menjaga kelestarian lingkungan, Garuda Indonesia mengadopsi adopted various initiatives to support sustainable development.
berbagai inisiatif untuk mendukung pembangunan berkelanjutan. These initiatives include the Carbon Neutral Flight 75th, Waste
Perkuatan keberlanjutan diwujudkan melalui berbagai penerapan Management Challenge to Employees, IDX Carbon Registration/
inisiatif keberlanjutan yang meliputi Carbon Neutral Flight Carbon Exchanges, ICAO CORSIA 2024 Verification, and
75th, Waste Management Challenge to Employees, IDX Carbon sustainability training programs. Furthermore, the Company
Registration/Carbon Exchanges, ICAO CORSIA 2024 Verification, consistently conducts research related to a Study on the Plan
pelaksanaan pelatihan keberlanjutan. Selain itu, Perseroan juga to Use Sustainable Aviation Fuel (SAF) in its Flight Operations,
senantiasa melaksanakan riset terkait Studi Rencana Penggunaan and collaborates with various parties to benefit its stakeholders.
Sustainable Aviation Fuel (SAF) dalam Operasional Penerbangan
Garuda Indonesia, serta berkolaborasi dengan berbagai pihak
untuk memberikan manfaat pada pemangku kepentingan
Perseroan.
PT Garuda Indonesia (Persero) Tbk
2024 Sustainability Repor | Laporan Keberlanjutan
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Milestone of Corporate Sustainability
Milestone of Corporate Sustainability
Achievement Of 2024 Achievement Of 2024
Initiatives by Unit Corporate Sustainability: Training/Seminar/Workshop:
1. Carbon Neutral Flight 75th. 1. IDX Training – Net Zero Incubator (GHG Scope 1, 2, 3).
2. Waste Management Challenge to Employees. 2. Ministry of State-Owned Enterprises – SOE TJSL FGD
3. IDX Carbon Registration/Carbon Exchanges. Webinar: ESG Series.
4. ICAO CORSIA 2024 Verification. 3. BDO – Seminar “Green Technology Transformation:
5. Passenger CO2 Calculator (On Progress) Utilizing Technology to Achive Sustainability & Secured
6. Drafting EMS Manual and Corporate Sustainability Business.”
Manual (On Progress). 4. BDO – Coaching Clining Cybersecurity Pelindungan
Data Pribadi (PDP) in ESG.
Reseacrch/Studies: Coordination to Governance:
1. Garuda Indonesia and IPOSS Research – Sustainable 1. OJK – FGD TKBI (Taksonomi untuk Keuangan
Aviation Fuel (SAF) Surcharge Policy Survey on Tickets Berkelanjutan Indonesia) reference ASEAN ATSF
2. Study of the Plan to Use SAF GA Flight Operations (ASEAN Taxonomy for Sustainable Finance).
3. Courtesy Visit to Pertamina: Benchmark for 2. Dewan Energi Nasional – NKRI Energy Policy Update
Sustainability & ESG Implementation (Bioavtur Utilization).
3. Ikatan Akuntan Indonesia (IAI) & OJK – IFRS S1 &
S2 Implementation (Related to Climate Change &
Sustainability).
PT Garuda Indonesia (Persero) Tbk
4. Ministry of Transportation – ICAO State Action Plan
Indonesia.
5. Indonesia International Sustainability Forum (ISF) –
Delegation to Biofuel Roundtable.
Colaborate/Support from Other Units: 6. Ministry of Foreign Affairs – Lufthansa & ASEAN Joint
Campaign to Prevent Negative Impact of EU Climate
1. Waste Management Anorganic Item with Recosystem. Policy (Air Transport Sector).
2. Bulan K3 Nasional (Seminar from BNN and Waste 7. Coordinating Ministry for Maritime Affairs & Investment
Management Seminar) – Support Material for Indonesia’s SAF Roadmap.
3. Garuda Indonesia x Jejakin – Tree Planting Program at 8. Ministry Transportation – FGD on the Development of
Duri Kosambi (On Progress). Strategic Plan 2025 – 2045.
2024 Sustainability Repor | Laporan Keberlanjutan
4. Waste Management Recycle Navbag info Electronic 9. Ministry of National Development Planning/Bappenas –
Flight Bag (EFB) Bag. Reporting of SDGs Achievement via E-Monev Application
5. Sky Team The Aviation Challenge (TAC) 2024. (On Progress).
6. Mangrove Planning – Benih Baik.
7. Assurance for Sustainability Report Garuda Indonesia
2023.
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Daftar Isi
Table of Contents
Penjelasan Direksi
Explanation from the
Board of Directors
Kebijakan untuk Merespon Tantangan
Dalam Pemenuhan Strategi
69 Keberlanjutan
Policies to Respond to Challenges in
Fulfilling Sustainability Strategy
Penerapan Keuangan Berkelanjutan
72 Implementation of Sustainable Fiannace
Strategi Pencapaian Target
74 Target Achievement Strategy
Tanggung Jawab Laporan Keberlanjutan
78 Responsibility for the Sustainability
Report
Tata Kelola
Bridging Nations, Empowering Kinerja Aspek Sosial Governance
2 Sustainable Future 40 Social Performance
Struktur dan Komposisi Governance
82 Governance Structure and Composition
3 Milestone of Corporate Sustainability Profil Perusahaan
Company profile
Daftar Isi 83 Conflict of Interest
4 Table of Contents
Visi, Misi, dan Nilai Keberlanjutan
44 Vision, Mission, and Sustainability Nominasi dan Seleksi Dewan Komisaris
Tentang Laporan Values dan Direksi
6 85 Nomination and Selection of the Board
About the Report
of Commissioners and Directors
PT Garuda Indonesia (Persero) Tbk
Identitas Perusahaan
45 Company Identity
Proses Penentuan Topik Material
7 Material Topic Determination Process Penilaian Kinerja Dewan Komisaris dan
Direksi
50
Skala Perusahaan 86 Performance Assessment of the
Pengelolaan Topik Material Company Scale Board of Directors and the Board of
12 Material Topic Management Commissioners
Informasi Mengenai Pegawai
51 Employee Information Kebijakan Remunerasi Dewan Komisaris
Strategi Keberlanjutan dan Direksi
Sustainability Strategy 87 Remuneration Policy for the Board of
Wilayah Operasional Commissioners and Directors
55 Operational Area
Penjelasan Strategi Keberlanjutan
24 Description of Sustainability Strategy Tata Kelola Keberlanjutan
Kegiatan Usaha yang Dijalankan 88 Sustainability Governance
60 Business Activities
32 Policy Commitment
2024 Sustainability Repor | Laporan Keberlanjutan
Penanggung Jawab Penerapan
Rantai Nilai dan Hubungan Bisnis Keuangan Berkelanjutan
Proses untuk Memulihkan Dampak Lainnya 88 Person in Charge of Sustainable Finance
36 Negatif 60 Value Chains and Other Business Implementation
Processes to remediate negative impacts Relationships
Pengembangan Kompetensi Terkait
Ikhtisar Kinerja 60
Rantai Nilai
89
Keuangan Berkelanjutan
Value Chains Competency Development Related to
Keberlanjutan Sustainable Finance
Sustainability
Hubungan Bisnis Lain yang Relevan
Performance Highlights 63 Other Relevant Business Relationships Manajemen Risiko atas Penerapan
Keuangan Berkelanjutan
94 Risk Management of Sustainable
Kinerja Aspek Ekonomi
38 Economic Performance
Perubahan Perusahaan yang Bersifat Finance Implementation
Signifikan pada Organisasi
64 Significant Company Changes to the
Organization Hubungan dengan Pemangku
Kinerja Aspek Lingkungan Hidup
39 Environmental Performance 95 Kepentingan
Relationship with Stakeholders
Keanggotaan Asosiasi
64 Association Membership
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Permasalahan Terhadap Penerapan Kinerja Produk/Jasa yang Sudah Dievaluasi
Keuangan Berkelanjutan Keamanannya Bagi Pelanggan
97 Problems on Sustainable Finance Lingkungan Hidup 203 Evaluated Products/Services for
Implementation Environmental Performance Customer Safety
Kinerja Keberlanjutan 125
Aspek Umum
209
Dampak Produk/Jasa
General Aspect Impact of Products/Services
Sustainability Performance
Aspek Material Jumlah Produk yang Ditarik Kembali
Kegiatan Membangun Budaya 126 Material Aspect
209 Number of Recalled Products
Keberlanjutan
100 Activities in Building Sustainability
Culture Survei Kepuasan Pelanggan Terhadap
Aspek Energi
129 Energy Aspect Produk dan/atau Jasa
210 Customer Satisfaction Survey on
Kinerja Ekonomi Products and/or Services
Economic Performance 133
Aspek Air
Water Aspect
Verifikasi Tertulis dari Pihak Independen
Perbandingan Target dan Kinerja 212 Written Verification from Independent
Produksi, Portofolio, Target Pembiayaan, Aspek Keanekaragaman Hayati Party
atau Investasi, Pendapatan dan Laba
136 Biodiversity Aspect
Rugi
103 Comparison Between Target and Lembar Umpan Balik
Aspek Emisi
213 Feedback Sheet
Performance in Production, Portfolio,
137 Emission Aspect
Financing Target, or Investment,
Revenues, and Profit or Loss
Tanggapan Terhadap Umpan Balik
Aspek Limbah dan Efluen Laporan Keberlanjutan Tahun 2023
143 Waste and Effluent Aspect
215 Responses to Feedback of the 2023
Perbandingan Target dan Kinerja
Portofolio, Target Pembiayaan, atau Sustainability Report
Investasi Pada Instrumen Keuangan
Atau Proyek yang Sejalan dengan Aspek Pengaduan Terkait Lingkungan
Keuangan Berkelanjutan Hidup Daftar Pengungkapan Sesuai Peraturan
105 147 Environment-Related Complaints Otoritas Jasa Keuangan Nomor 51/
Comparison Between Target and
Aspect POJK.03/2017
Performance in Portfolio, Financing 215 List of Disclosures According to Financial
Target, or Investment in Financial
Instruments or Projects in line with the Services Authority Regulation Number
Sustainable Finance Implementation Kinerja Sosial 51/POJK.03/2017
Social Performance
Nilai Ekonomi Langsung yang Indeks Isi Consolidated GRI Standard
Dihasilkan dan Didistribusikan 2021
106 Komitmen untuk Memberikan Layanan 219 2021 GRI Standard Consolidated
Direct Economic Value Generated and
atas Produk dan/atau Jasa yang Setara Content Index
Distributed
PT Garuda Indonesia (Persero) Tbk
Kepada Konsumen
148 Commitment to Providing Equal
Services of Products and/or Services to Indeks Sustainability Accounting
Kewajiban Program Pensiun Manfaat
Consumers 235 Standard Board (SASB) Standards
Pasti dan Program Pensiun Lainnya
107 Defined Benefit Plan Obligations and Airlines
Other Retirement Plans
Aspek Ketenagakerjaan
148 Employment Aspect Indeks Sustainability Accounting
Bantuan Finansial dari Pemerintah 236 Standard Board (SASB) Standards Air
Freight and Logistics
109 Financial Assistance from the
Aspek Masyarakat
Government 181 Community Aspect
Tautan Standar GRI
Dampak Ekonomi Tidak Langsung dengan TPB
111 Privasi Pelanggan 237 GRI Standard Linked with Sustainable
Indirect Economic Impacts 199 Customer Privacy Development Goals (SDGs)
Praktik Pengadaan Barang dan Jasa
Tanggung Jawab Pengembangan
113 Procurement of Goods and Services
2024 Sustainability Repor | Laporan Keberlanjutan
Produk dan/atau Jasa Keberlanjutan
Practices 200 Responsibility for Sustainable Product/
Service Development
Anti Korupsi
119 Anti-Corruption
Inovasi dan Pengembangan Produk/
Jasa Keuangan Berkelanjutan
200 Innovation and Development of
Pajak
122 Tax
Sustainable Financial Products/Services
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TENTANG LAPORAN [GRI 2-2, 2-3, 2-4]
ABOUT THE REPORT [GRI 2-2, 2-3, 2-4]
Laporan keberlanjutan PT Garuda Indonesia (Persero) Tbk The Sustainability Report of PT Garuda Indonesia (Persero) Tbk
(Garuda Indonesia) tahun 2024 disusun dengan mengacu pada of 2024 is compiled in accordance with the Financial Services
Peraturan Otoritas Jasa Keuangan (POJK) No. 51/POJK.03/2017 Authority Regulation (POJK) No.51/ POJK.03/2017 on the
tentang Penerapan Keuangan Berkelanjutan bagi Lembaga Jasa Implementation of Sustainable Finance for Financial Services
Keuangan, Emiten dan Perusahaan Publik serta Surat Edaran Institutions, Issuers, and Public Companies, and the Circular Letter
Otoritas Jasa Keuangan Nomor 16/SEOJK.04/2021 Tentang of the Financial Services Authority Number 16/SEOJK.04/2021
Bentuk dan Isi Laporan Tahunan Emiten atau Perusahaan concerning the Form and Content of the Annual Report of Issuers
Publik. Laporan keberlanjutan ini juga disusun sesuai dengan or Public Companies. It is also compiled in accordance with the
(“in accordance with”) Consolidated Set of GRI Standards, Consolidated Set of GRI Standards, Sustainability Accounting
Sustainability Accounting Standards Board (SASB) Standard Standards Board (SASB), Airlines and Air Freight & Logistics
Airlines dan Air Freight & Logistics, Internasional Financial Standards, and S1 and S2 International Financial Accounting
Accounting Standard S1 dan S2.
Entitas yang termasuk ke dalam Laporan Keberlanjutan Standards. Entities included in the Sustainability Report of PT
Garuda Indonesia tahun 2024 yaitu informasi yang berasal Garuda Indonesia of 2024 are information from all operational
dari seluruh wilayah operasional Garuda Indonesia dan seluruh areas of Garuda Indonesia and its subsidiaries in accordance
entitas anak sesuai dengan Laporan Keuangan Konsolidasian with the Consolidated Financial Statement of Garuda Indonesia.
Garuda Indonesia. Oleh karenanya, tidak terdapat perbedaan Therefore, there is no difference between the entities reported
antara entitas yang disampaikan dalam Laporan Keberlanjutan in this Sustainability Report and the Consolidated Financial
ini dengan entitas yang dilaporkan dalam Laporan Keuangan Statement. Garuda Indonesia combines all information from its
Konsolidasian. Metode yang digunakan Garuda Indonesia dalam subsidiaries along with ones within the scope of Garuda Indonesia.
mengumpulkan informasi yaitu dengan menggabungkan seluruh
informasi yang disampaikan oleh entitas anak dengan informasi
di lingkup Garuda Indonesia.
Laporan Keberlanjutan ini mencakup periode sejak 1 Januari This Sustainability Report covers the period from January 1 to
sampai 31 Desember 2024 sesuai dengan periode Laporan December 31, 2024, in accordance with the Consolidated Financial
Keuangan Konsolidasian. Laporan ini disampaikan secara tahunan Statements period. This report was published on April 28, 2025.
bersamaan dengan Laporan Tahunan Garuda Indonesia tahun No prior information has been restated in this Sustainability
PT Garuda Indonesia (Persero) Tbk
2024. Laporan ini dipublikasikan pada tanggal 28 April 2025. Report.
Pada Laporan Keberlanjutan ini, tidak terdapat informasi yang
disajikan kembali.
Informasi lebih lanjut terkait Laporan Keberlanjutan ini, dapat For further information related to this report, please contact:
menghubungi:
Investor Relations Investor Relations
Gedung Manajemen Garuda Indonesia Garuda Indonesia's Management Office
Lantai Dasar Garuda City, Bandar Udara Internasional Ground Floor, Garuda City, Soekarno-Hatta International Airport,
Soekarno-Hatta, Tangerang, 15111, Indonesia. Tangerang, 15111, Indonesia.
2024 Sustainability Repor | Laporan Keberlanjutan
Telp : (+62 21)2560 1001 Phone : (+62 21)2560 1001
Email : investor@garuda-indonesia.com E-mail : investor@garuda-indonesia.com
Website: www.garuda-indonesia.com Website: www.garuda-indonesia.com
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Proses Penentuan Topik Material Topics Determination
Material [GRI 3-1, 3-2] Process [GRI 3-1, 3-2]
Garuda Indonesia senantiasa melakukan identifikasi isu Garuda Indonesia constantly identifies sustainability issues based
keberlanjutan berdasarkan aktivitas dan relasi bisnis yang telah on activities and business relations frequently carried out in each
dilaksanakan secara rutin di masing-masing unit kerja. Setiap unit work unit. Each work unit related to stakeholders identifies the
kerja yang berkaitan dengan stakeholder, melakukan identifikasi impacts of the Company's operational activities on stakeholders.
dampak yang diakibatkan dari aktivitas operasional Perseroan At this stage, the Company involved the Corporate Secretary
terhadap para stakeholder. Pada tahap ini, Perseroan melibatkan Unit, Risk Management Unit, Corporate Legal & Compliance Unit,
Unit Corporate Secretary, Unit Manajemen Risiko, Unit Corporate Business Support & General Affairs Unit, Corporate Sustainability
Legal & Compliance, Unit Business Support & General Affairs, Unit, and the HC Operation Government Relations & Social and
Unit Corporate Sustainability, Unit Human Capital Operation Environmental Responsibility (TJSL) Unit.
Government Relations & TJSL.
Selanjutnya, Garuda Indonesia menganalisis dampak aktual Furthermore, Garuda Indonesia analyzes the actual and potential
dan potensial terhadap ekonomi, lingkungan, dan masyarakat, impacts on the economy, environment, and society, including
termasuk dampak terhadap hak asasi manusia, yang impacts on human rights, across all the Company's activities
terjadi di seluruh aktivitas dan hubungan bisnis Perseroan. and business relationships. In identifying impacts, Garuda
Dalam mengidentifikasi dampak, Garuda Indonesia juga Indonesia also considers information from various sources, such
mempertimbangkan informasi dari berbagai sumber seperti as grievance systems, risk management systems, and other
sarana pengaduan, sistem manajemen risiko, serta dokumen supporting documents.
pendukung lainnya.
Aktivitas selanjutnya yang dilakukan Perseroan yaitu menilai Next, the Company assesses the significance of the identified
signifikansi dari dampak-dampak yang telah diidentifikasi impacts regarding their scope, likelihood, and severity. After the
terkait lingkup, kemungkinan dan tingkat keparahannya. Setelah assessment, the issue is then prepared for prioritization. This
melakukan penilaian, kemudian isu tersebut disiapkan untuk aims to act in addressing these impacts and to determine the
diprioritaskan. Hal ini bertujuan untuk mengambil tindakan material topics to be reported.
PT Garuda Indonesia (Persero) Tbk
dalam menangani dampak-dampak tersebut dan juga untuk
menentukan topik material yang akan dilaporkan.
Langkah selanjutnya, Garuda Indonesia melakukan konfirmasi Next, Garuda Indonesia establishes a threshold and seeks
kepada stakeholder eksternal serta ahli/expert atas topik confirmation from external stakeholders regarding the topics
material yang menjadi prioritas dari internal Perseroan guna selected internally by the Company. After identifying the material
mendapat masukan dari stakeholder eksternal serta ahli/expert. topics, the Company seeks approval from the Board of Directors
Selanjutnya, setelah mendapatkan masukan atas topik material, for the material topics to be presented in Garuda Indonesia's
kemudian Perseroan meminta persetujuan Direksi atas topik 2024 Sustainability Report.
material yang akan disampaikan dalam Laporan Keberlanjutan
Garuda Indonesia tahun 2024.
2024 Sustainability Repor | Laporan Keberlanjutan
Identifikasi dampak aktual
Penelaahan isu keberlanjutan
dan potensial (ekonomi,
(ekonomi, lingkungan, sosial
lingkungan, sosial termasuk Melakukan prioritasi
termasuk hak asasi manusia)
hak asasi manusia) terkait dampak signifikan yang akan
terhadap aktivitas dan relasi
aktivitas dan relasi bisnis bank Penilaian signifikansi dampak dilaporkan dalam laporan
bisnis bank
Identification of actual and Assessment on impact keberlanjutan
Review of sustainability issues
potential impacts (economic, significance Prioritizing significant impacts
(economic, environmental, social
environmental, social including to be reported in the
including human rights) of the
human rights) related to the sustainability report
bank's business activities and
bank's business activities and
relationships.
relationships.
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Pemangku Kepentingan
Topik Material Isu Utama Alasan Besifat Material TPB
yang Terdampak
Material Topics Main Issues Material Reasons SDGs
Affected Stakeholders
• Nilai ekonomi langsung yang
dihasilkan dan didistribusikan
oleh Perusahaan
Kinerja ekonomi mencerminkan
• Implikasi finansial serta risiko
komitmen Garuda Indonesia dalam
dan peluang lain akibat dari
mengelola dan menjaga aspek
perubahan iklim
ekonomi Perseroan. Komitmen
• Kewajiban program pensiun • Pemegang Saham
Perseroan dalam mengelola aspek
manfaat pasti dan program dan Investor
ekonomi memberikan dampak
pensiun lainnya • Pemerintah
positif berupa peningkatan
Kinerja Ekonomi • Bantuan keuangan yang diterima • Pegawai
reputasi Perseroan.
Perusahaan dari Pemerintah • Mitra Kerja
Economic The economic performance reflects
• Direct economic value generated • Shareholders and
Performance Garuda Indonesia's commitment
and distributed by the Company Investors
in managing and maintaining the
• Financial implications and other • Government
economic aspects of the Company.
risks and opportunities resulting • Employees
The Company's commitment in
from climate change • Working Partners
managing the economic aspects
• Obligations of defined benefit
has a positive impact in the form
pension and other retirement
of improving the Company's
plans
reputation.
• Financial assistance received
by the Company from the
Government
Perseroan berkomitmen untuk
memberikan dampak positif
kepada seluruh masyarakat.
• Investasi infrastruktur dan Hal ini tercermin dengan telah
dukungan layanan dilakukannya penilaian SROI yang
Dampak
• Dampak ekonomi tidak langsung menunjukkan seluruh aktivitas
Ekonomi Tidak
yang signifikan Masyarakat TJSL memberikan manfaat
Langsung
• Infrastructure investment and Community terhadap masyarakat.
Indirect Economic
service support The Company is committed to
Impacts
• Significant indirect economic providing a positive impact to the
impact entire community. This is reflected
in the SROI assessment that shows
all TJSL activities provide benefits to
the community.
PT Garuda Indonesia (Persero) Tbk
• Emisi GRK Langsung (Cakupan 1)
• Emisi GRK Tidak Langsung
(Cakupan 2)
• Emisi GRK tidak langsung lainnya
(Cakupan 3) Penggunaan energi yang tidak
• Intensitas Emisi GRK efektif akan berdampak pada
• Pengurangan Emisi GRK peningkatan emisi yang dihasilkan.
• Pengendalian Emisi Penipis Oleh karenanya, Perseroan
• Karyawan
Lapisan Ozon senantiasa melakukan upaya
• Masyarakat
• Nitrogen Oksida (NOx), Sulfur reduksi emisi di antaranya dengan
• Pemerintah
Oksida (SOx), dan Emisi Udara menggunakan alternate fuel
Emisi • Mitra kerja
Signifikan Lainnya usage, CGK Runway Optimization
Emission • Employees
• Direct GHG Emissions (Scope 1) dan lainnya.
• Community
• Indirect GHG emissions (Scope 2) Ineffective energy use will result
• Government
• Other indirect GHG emissions in increased emissions. Therefore,
2024 Sustainability Repor | Laporan Keberlanjutan
• Partners
(Scope 3) the Company always makes efforts
• GHG Emission Intensity to reduce emissions by using
• GHG Emission Reduction alternate fuel usage, CGK Runway
• Control of Ozone Layer Depleting Optimization and others.
Emissions
• Nitrogen Oxides (NOx), Sulfur
Oxides (SOx), and Other
Significant Air Emissions
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Pemangku Kepentingan
Topik Material Isu Utama Alasan Besifat Material TPB
yang Terdampak
Material Topics Main Issues Material Reasons SDGs
Affected Stakeholders
• Sistem manajemen keselamatan
dan kesehatan kerja
• Pengidentifikasian bahaya,
penilaian risiko, dan investigasi
insiden
• Layanan kesehatan yang dimiliki
Perseroan
• Partisipasi, konsultasi, dan
komunikasi pekerja pada
kesehatan dan keselamatan kerja
• Pelatihan pekerja tentang
kesehatan dan keselamatan kerja
• Peningkatan kualitas kesehatan
pekerja
Perseroan senantiasa memastikan
• Pencegahan dan mitigasi
bahwa seluruh karyawan
dampak-dampak keselamatan
memiliki rasa aman dan nyaman
dan kesehatan kerja yang secara
dalam bekerja. Perseroan juga
langsung terkait hubungan bisnis
memastikan bahwa karyawan
• Pekerja yang tercakup dalam
dapat mengidentifikasi bahaya
sistem manajemen keselamatan
yang akan terjadi, sehingga
dan kesehatan kerja • Pegawai
terhindar dari bahaya kecelakaan
• Kecelakaan kerja yang terjadi • Penumpang
kerja. pengelolaan aspek K3
Kesehatan dan pada periode pelaporan • Mitra Kerja
yang efektif akan berdampak
Keselamatan • Penyakit akibat kerja yang • Masyarakat
pada peningkatan produktivitas
Kerja dialami oleh karyawan Perseroan • Pemerintah
karyawan Perseroan.
Occupational • Occupational safety and health • Employee
The Company always ensures
Health and management system • Passengers
that all employees have a sense
Safety • Hazard identification, risk • Work Partners
of security and comfort at work.
assessment and incident • Community
The Company also ensures that
investigation • Government
employees can identify hazards
• Company-owned health services
that will occur, to avoid the
• Worker participation,
danger of work accidents. effective
consultation, and communication
management of OHS aspects will
on occupational health and safety
have an impact on increasing the
• Worker training on occupational
productivity of the Company's
health and safety
employees.
• Worker health quality
PT Garuda Indonesia (Persero) Tbk
improvement
• Prevention and mitigation of
occupational health and safety
impacts directly related to
business relationships
• Workers covered by the
occupational health and safety
management system
• Occupational accidents that
occurred in the reporting period
• Occupational diseases
experienced by the Company's
employees
2024 Sustainability Repor | Laporan Keberlanjutan
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Pemangku Kepentingan
Topik Material Isu Utama Alasan Besifat Material TPB
yang Terdampak
Material Topics Main Issues Material Reasons SDGs
Affected Stakeholders
Karyawan merupakan sumber
daya yang berperan penting
dalam kinerja Perseroan. Oleh
karenanya, Perseroan memberikan
kesempatan yang sama bagi
seluruh karyawan dalam
meningkatkan kompetensinya
melalui pelatihan dan pendidikan.
• Rata-rata jam pelatihan per Penyelenggaraan pelatihan dan
tahun per karyawan pendidikan berdampak positif
• Karyawan
• Program untuk meningkatkan pada produktivitas karyawan,
Pelatihan dan • Penumpang
keterampilan karyawan dan keunggulan bersaing dan
Pendidikan • Masyarakat
program bantuan peralihan pendapatan Perseroan.
Training and • Employees
• Average training hours per year Employees are resources that play
Education • Passengers
per employee an important role in the Company's
• Public
• Employee upskilling and performance. Therefore, the
transition assistance programs Company provides equal
opportunities for all employees
to improve their competence
through training and education.
The implementation of training and
education has a positive impact on
employee productivity, competitive
advantage and the Company's
revenue.
Perseroan senantiasa memastikan
bahwa seluruh penumpang
merasa nyaman dan aman
• Penilaian dampak kesehatan dalam melakukan penerbangan
dan keselamatan dari berbagai bersama Garuda Indonesia
kategori produk dan jasa Group. Perseroan senantiasa
• Insiden ketidakpatuhan mengutamakan kepuasan
Kesehatan dan sehubungan dengan dampak penumpang dalam menggunakan
• Penumpang
Keselamatan kesehatan dan keselamatan dari jasa Perseroan. Hal ini berdampak
• Masyarakat
Pelanggan produk dan jasa pada peningkatan pendapatan
• Passengers
Customer Health • Health and safety impact Perseroan.
• Community
and Safety assessments of various product The Company always ensures that
PT Garuda Indonesia (Persero) Tbk
and service categories all passengers feel comfortable
• Incidents of non-compliance and safe in flying with Garuda
with respect to health and safety Indonesia Group. The Company
impacts of products and services always prioritizes passenger
satisfaction in using the Company's
services. This has an impact on
increasing the Company's revenue.
Perseroan senantiasa memenuhi
• Persyaratan untuk informasi dan kebutuhan akan informasi terkait
pelabelan produk dan layanan produk dan jasa yang berikan
• Insiden ketidakpatuhan terkait kepada seluruh penumpang.
produk dan layanan informasi Hal ini akan berdampak pada
dan pelabelan berdasarkan meningkatnya kepuasan
jenisnya • Karyawan penumpang, peningkatan
Pemasaran dan • Insiden ketidakpatuhan terkait • Pemegang saham kepercayaan penumpang,
2024 Sustainability Repor | Laporan Keberlanjutan
Pelabelan pemasaran komunikasi • Penumpang serta peningkatan pendapatan
Marketing and • Requirements for product and • Employees Perseroan.
Labeling service information and labeling • Shareholders The Company always fulfills the
• Incidents of non-compliance • Passengers need for information related to
related to product and service products and services provided to
information and labeling by type all passengers. This will have an
• Incidents of non-compliance impact on increasing passenger
related to marketing satisfaction, increasing passenger
communications confidence, and increasing the
Company's revenue.
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Pemangku Kepentingan
Topik Material Isu Utama Alasan Besifat Material TPB
yang Terdampak
Material Topics Main Issues Material Reasons SDGs
Affected Stakeholders
Perseroan senantiasa membangun
hubungan yang baik dengan
seluruh karyawannya. Perseroan
meningkatkan intensitas
komunikasi dengan serikat pekerja.
Aktivitas operasional dan pemasok Garuda Indonesia menjamin
Kebebasan
yang menunjukkan hak pekerja untuk kebebasan karyawannya untuk
Berserikat dan
berserikat dan melakukan perundingan berserikat. Hal ini berdampak
Perundingan • Pegawai
bersama bisa terhalang atau tidak pada peningkatan produktivitas
Kolektif • Mitra Kerja
dihormati. karyawan dalam bekerja.
Freedom of • Employee
Operations and supplier activities where The Company continues to build
Association • Working Partner
workers' rights to organize and collective a good relationship with all of
and Collective
bargaining may be hindered or not its employees. The Company
Bargaining
respected. increases the intensity of
communication with labor unions.
Garuda Indonesia guarantees its
employees' freedom of association.
This has an impact on increasing
employee productivity at work.
Perseroan memiliki komitmen
untuk senantiasa mengedepankan
penggunaan produk dalam negeri.
Hal ini berdampak positif pada
Praktik Proporsi pengeluaran untuk pemasok
pertumbuhan ekonomi industri di
Pengadaan lokal Mitra Kerja
Indonesia.
Procurement Proportion of spend on local suppliers Working Partner
The Company has a commitment
Practices
to always prioritize the use of
domestic products. This has a
positive impact on the economic
growth of the industry in Indonesia.
Perseroan senantiasa memberikan
kesempatan yang sama dalam
peningkatan jenjang karir dan
pemberian hak karyawan. Hal ini
berdampak pada peningkatan
• Keanekaragaman badan tata produktivitas karyawan karena
PT Garuda Indonesia (Persero) Tbk
Keberagaman kelola dan karyawan karyawan merasa tidak dibeda-
dan Kesempatan • Rasio gaji pokok dan remunerasi bedakan, sehingga pada akhirnya
Setara perempuan dibandingkan Pegawai berdampak pada peningkatan
Diversity • Diversity of governance bodies Employee pendapatan Perseroan.
and Equal and employees The Company always provides
Opportunity • Ratio of women's base salary and equal opportunities for career
remuneration compared to advancement and employee rights.
This has an impact on increasing
employee productivity because
employees feel no discrimination,
which in turn has an impact on
increasing the Company's revenue.
Beberapa topik material tahun 2023 yang tidak diprioritaskan Some of the material topics in 2023 that are not prioritized to
untuk dilaporkan pada Laporan Keberlanjutan tahun 2024 beserta be reported in the 2024 Sustainability Report and the reasons
2024 Sustainability Repor | Laporan Keberlanjutan
alasannya dijelaskan sebagai berikut. are explained below.
Topik Material Alasan
Material Topics Reasons
Perseroan telah memastikan bahwa seluruh aktivitas operasionalnya telah menerapkan sistem manajemen anti korupsi
dengan baik. Hal ini tercermin dengan telah dimilikinya Sertifikasi ISO 37001:2016 tentang Sistem Manajemen Anti
Anti Korupsi
Penyuapan.
Anti-Corruption
The Company has ensured that all of its operational activities have implemented a good anti-corruption management
system. This is reflected in the possession of ISO 37001:2016 Certification on Anti-Bribery Management System.
Perseroan telah memiliki program upaya efisiensi energi melalui penggunaan Alternate Fuel Usage, CGK Runway
Optimization (North Runway only), Compliance with Flight Plan (Altitude), Engine Taxi Procedure (Airbus only), Optimal
Energi Flap Setting (Airbus only), dan Route Optimization (Flight to/from Korea Region, Japan Region, Australia Region, Saudi
Energy of Arabia Region, and Europe Region)
The Company has an energy efficiency program through the use of Alternate Fuel Usage, CGK Runway Optimization
(North Runway only), Compliance with Flight Plan (Altitude), Engine Taxi Procedure (Airbus only), Optimal Flap Setting
(Airbus only), and Route Optimization (Flights from/to Korea, Japan, Australia, Saudi Arabia, and Europe). 11
Page 12
Topik Material Alasan
Material Topics Reasons
Perseroan telah melakukan pengukuran Social Return on Investment (SROI) atas aktivitas TJSL yang telah dilaksanakan.
Masyarakat lokal Hasil pengukuran SROI menunjukkan bahwa Perseroan telah memberikan manfaat yang tinggi kepada masyarakat lokal.
Local community The Company has conducted a Social Return on Investment (SROI) measurement of the TJSL activities that have been
implemented. The SROI measurement results show that the Company has provided high benefits to the local community.
Perseroan telah membentuk Computer Security Incident Response Team yang menjadi perwakilan perusahaan dengan
Badan Siber dan Sandi Negara dalam penanganan insiden kemanan informasi termasuk pelaporan jika terjadi insiden.
Privasi Pelanggan Oleh karenanya, Perseroan telah menjamin privasi data pelanggan terjaga dengan baik.
Customer Privacy The Company has established a Computer Security Incident Response Team that represents the Company with the
National Cyber and Crypto Agency in handling information security incidents including reporting if an incident occurs.
Therefore, the Company has ensured that the privacy of customer data is well maintained.
Pengelolaan Topik Material [GRI 3-3] Material Topics Management [GRI 3-3]
Kinerja Ekonomi Economic Performance
Perseroan senantiasa melakukan pengelolaan kinerja ekonomi The Company always manages its economic performance
dengan efektif. Hal ini dikarenakan kinerja ekonomi mampu effectively. This is because economic performance is able to
mencerminkan berbagai pencapaian kinerja operasional dan reflect various achievements of the Company's operational and
keuangan Perseroan. Dampak positif dari pengelolaan kinerja financial performance. The positive impact of effective economic
ekonomi yang efektif yaitu peningkatan reputasi, kepercayaan performance management is an increase in reputation, trust and
dan nilai perusahaan. corporate value.
Komitmen Perseroan dalam mengelola kinerja ekonomi tertuang The Company's commitment to managing economic performance
dalam Rencana Keuangan dan Anggaran Perusahaan yang is contained in the Company's Financial Plan and Budget, which
merupakan bagian dari Rencana Jangka Panjang Perseroan. is part of the Company's Long-Term Plan. The Company has set
Perseroan telah menetapkan berbagai target kinerja ekonomi various economic performance targets to be achieved during
yang hendak dicapai selama tahun 2024. Efektivitas pengelolaan 2024. The effectiveness of economic performance management is
PT Garuda Indonesia (Persero) Tbk
kinerja ekonomi dilakukan dengan membandingkan realisasi done by comparing the realization of the targets set in the RKAP.
atas target yang telah ditetapkan di dalam RKAP.
Selain itu, Perseroan senantiasa melakukan evaluasi efektivitas In addition, the Company always evaluates the effectiveness
kinerja ekonomi melalui ketercapaian RKAP. Realisasi RKAP of economic performance through the achievement of RKAP.
Perseroan disampaikan oleh kepada pemegang saham yang The realization of the Company's RKAP is submitted by the
bertujuan sebagai bahan pertimbangan dalam menyusun RKAP shareholders which aims as a consideration in preparing the
tahun selanjutnya. Perseroan juga melaksanakan audit atas RKAP for the following year. The Company also conducts an
Laporan Keuangan pada setiap tahunnya. audit of the Financial Statements every year.
Selama tahun 2024, Perseroan berhasil meningkatkan seat load During the year, the Company succeeded in increasing the seat
2024 Sustainability Repor | Laporan Keberlanjutan
factor menjadi sebesar 78,90% meningkat dibandingkan tahun load factor to 78.90% compared to 72.4% in 2023 and increasing
2023 yang sebesar 72,4% serta peningkatan cargo load factor the cargo load factor to 37.30% compared to 36.5% in 2023. The
menjadi sebesar 37,30% meningkat dibandingkan tahun 2023 Company also managed to achieve Garuda Indonesia Group's
yang sebesar 36,5%. Perseroan juga berhasil mencapai target cargo production performance target of 100.82%.
kinerja produksi kargo Garuda Indonesia Group sebesar 100,82%.
Dampak Ekonomi Tidak Langsung Indirect Economic Impact
Dalam menjalankan aktivitas operasionalnya, Garuda Indonesia In conducting its operational activities, Garuda Indonesia is
berkomitmen untuk senantiasa memberikan dampak positif committed to always having a positive impact on the community.
terhadap masyarakat. Hal ini diwujudkan melalui investasi This is realized through infrastructure investment and various
infrastruktur dan berbagai aktivitas TJSL terhadap masyarakat. TJSL activities towards the community. The Company has invested
Perseroan telah melakukan investasi infrastruktur dengan in infrastructure by adding 2 (two) B737-800 aircraft. This
melakukan penambahan sebanyak 2 (dua) pesawat B737-800. investment is intended to improve flight services for the entire
12
Page 13
Investasi ini ditujukan meningkatkan layanan penerbangan bagi community. This has a positive impact on the community in
seluruh masyarakat. Hal ini memberikan dampak positif kepada the form of increased accessibility of air transportation, better
masyarakat berupa peningkatan aksesibilitas transportasi udara, connectivity between regions, and increased comfort and safety
konektivitas antarwilayah yang lebih baik, serta peningkatan of flights.
kenyamanan dan keamanan penerbangan.
Selanjutnya, dampak positif yang ditimbulkan dari pelaksanaan Furthermore, the positive impacts arising from the implementation
TJSL di antaranya yaitu meningkatkan pendapatan Masyarakat of TJSL include increasing the income of the surrounding
sekitar melalui penciptaan lapangan keja. Selain itu, pelaksanaan community through job creation. In addition, the implementation
aktivitas TJSL yang dilakukan oleh Garuda Indonesia juga of TJSL activities carried out by Garuda Indonesia also provides
memberikan manfaat bagi pembangunan ekonomi, pembangunan benefits for economic development, social development,
sosial, pembangunan lingkungan serta pembangunan hukum environmental development as well as legal development and
dan tata kelola bagi Perusahaan, memberikan kontribusi pada governance for the Company, contributes to the creation of added
penciptaan nilai tambah bagi perusahaan dengan prinsip yang value for the company with integrated, targeted and measurable
terintegrasi, terarah dan terukur dampaknya serta akuntabel, principles of impact and accountability, and fosters micro and
serta membina usaha mikro dan usaha kecil agar lebih tangguh small businesses to be more resilient and independent, as well
dan mandiri, serta masyarakat sekitar Perusahaan. as communities around the Company.
Komitmen Perseroan dalam melakukan aktivitas TJSL tertuang The Company's commitment in conducting CSR activities is
pada Manual Prosedur Tanggung Jawab Sosial dan Lingkungan stated in the Social and Environmental Responsibility Procedure
Terbitan 1 Amandemen 0: PR/ID/TSL. Pada manual tersebut Manual Issue 1 Amendment 0: PR/ID/TSL. The manual contains
memuat prosedur perencanaan program TJSL & PUMK, prosedur procedures for planning the JSP & PUMK program, procedures
pengelolaan program TJSL & PUMK, serta prosedur pelaporan for managing the JSP & PUMK program, and procedures for
program TJSL & PUMK. Adapun Manual Prosedur TJSL mengacu reporting the JSP & PUMK program. The TJSL Procedure Manual
pada Surat Keputusan, Peraturan Pemerintah atau Regulator, refers to Decrees, Government Regulations or Regulators, Letters
Surat Kementerian BUMN, dan tulisan dinas yang berlaku di from the Ministry of SOEs, and official writings that apply in the
Perseroan. Sesuai dengan Peraturan Menteri BUMN yang termuat Company. In accordance with the Regulation of the Minister of
dalam Manual TJSL memuat pernyataan bahwa BUMN wajib SOEs, the JSP Manual contains a statement that SOEs are obliged
melaksanakan Program TJSL BUMN dengan memenuhi ketentuan to implement the SOE JSP Program by fulfilling the provisions
PT Garuda Indonesia (Persero) Tbk
yang diatur dalam Peraturan Menteri. stipulated in the Ministerial Regulation.
Di samping itu, pelaksanaan aktivitas TJSL di Garuda Indonesia In addition, the implementation of CSR activities at Garuda
merujuk pada sejumlah regulasi antara lain Undang-Undang Indonesia refers to a number of regulations, including the Limited
Perseroan Terbatas, Undang-Undang No.25 Tahun 2007 tentang Liability Company Law, Law No.25 of 2007 on Capital Investment,
Penanaman Modal, serta Surat Edaran Otoritas Jasa Keuangan and Circular Letter of the Financial Services Authority of the
Republik Indonesia Nomor 16/SEOJK.04/2021 tentang Bentuk Republic of Indonesia Number 16/SEOJK.04/2021 on the Form
dan Isi Laporan Tahunan Emiten atau Perusahaan Publik sebagai and Content of Annual Reports of Issuers or Public Companies
pedoman teknis pelaksanaan POJK Keuangan Berkelanjutan. as technical guidelines for the implementation of the POJK on
Secara spesifik, SEOJK menegaskan perlunya kegiatan TJSL Sustainable Finance. Specifically, the SEOJK emphasizes the need
dikaitkan dengan 17 (tujuh belas) Tujuan Pembangunan for CSR activities to be linked to the 17 (seventeen) Sustainable
2024 Sustainability Repor | Laporan Keberlanjutan
Berkelanjutan/TPB (Sustainable Development Goals/SDGs) Development Goals (SDGs) in Indonesia.
di Indonesia.
Perseroan senantiasa melakukan pertemuan dengan masyarakat The Company always conducts meetings with the community to
untuk mendapat masukan terkait pelaksanaan TJSL selanjutnya. obtain input related to the next TJSL implementation. Evaluation
Evaluasi efektivitas pelaksanaan TJSL yaitu dilakukan dengan of TJSL implementation effectiveness is done by measuring Social
mengukur Social Return on Investment (SROI). SROI merupakan Return on Investment (SROI). SROI is a method used to measure
suatu metode yang digunakan untuk mengukur dan mengevaluasi and evaluate the social, environmental, and economic impacts
dampak sosial, lingkungan, dan ekonomi dari suatu aktivitas of a social activity carried out by the Company.
sosial yang dilakukan Perseroan.
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Berdasarkan hasil pengukuran SROI, aktivitas TJSL yang Based on the results of the SROI measurement, the TJSL activities
dilaksanakan selama tahun 2024 memiliki nilai di atas 1 (satu). carried out during 2024 have a value above 1 (one). This states
Hal ini menyatakan bahwa aktivitas TJSL yang dilakukan that the TJSL activities conducted by the Company provide
Perseroan memberikan manfaat terhadap masyarakat. benefits to the community.
Emisi Emission
Penggunaan energi secara berlebihan dapat berdampak negatif Excessive use of energy can have a negative impact in the form
berupa peningkatan emisi yang dihasilkan, sehingga berkontribusi of increased emissions produced, thus contributing to climate
terhadap perubahan iklim. Oleh karenanya, Perseroan senantiasa change. Therefore, the Company always makes efforts to reduce
melakukan upaya reduksi emisi yang sejalan dengan upaya emissions in line with energy use efficiency efforts. Efforts made
efisiensi penggunaan energi. Upaya yang dilakukan di antaranya include using alternate fuel usage, conducting CGK runway
dengan menggunakan alternate fuel usage, melakukan CGK optimization, compliance with flight plan, engine taxi procedure,
runway optimization, compliance with flight plan, engine taxi optimal flap setting, and route optimization. Garuda Indonesia has
procedure, optimal flap setting, dan route optimization. Garuda also implemented the Garuda Indonesia Green Airline concept
Indonesia juga telah mengimplementasikan konsep Garuda which aims to make airlines in harmony with the community
Indonesia Green Airline yang bertujuan menjadikan maskapai and nature.
penerbangan selaras dengan masyarakat dan alam.
Garuda Indonesia menegaskan komitmennya dalam pengurangan Garuda Indonesia emphasizes its commitment to emission
emisi melalui penerapan Occupational Safety, Health, and reduction through the implementation of the Occupational Safety,
Environment (OSHE) Policy yang menjadi pedoman utama dalam Health, and Environment (OSHE) Policy, which serves as the main
menjalankan operasional perusahaan secara berkelanjutan. guideline in running the company's operations in a sustainable
Kebijakan ini mencerminkan tanggung jawab Garuda Indonesia manner. This policy reflects Garuda Indonesia's responsibility to
kepada para pemegang saham, pelanggan, karyawan, dan shareholders, customers, employees, and the global environment
lingkungan global untuk mengedepankan aspek kesehatan to prioritize occupational health and environmental protection
kerja dan perlindungan lingkungan sebagai nilai utama. Dalam as core values. In its implementation, Garuda Indonesia strives
implementasinya, Garuda Indonesia berupaya menciptakan to create a safe and healthy working environment, prevent
lingkungan kerja yang aman dan sehat, mencegah kecelakaan work accidents and occupational diseases, control noise levels
PT Garuda Indonesia (Persero) Tbk
kerja dan penyakit akibat kerja, mengendalikan tingkat kebisingan at acceptable levels, and actively reduce emissions and other
pada level yang dapat diterima, serta secara aktif mengurangi environmental impacts arising from operational activities.
emisi dan dampak lingkungan lainnya yang timbul dari kegiatan
operasional.
Sebagai bentuk komitmen top management, Presiden Direktur & As a form of top management commitment, the President Director
CEO Garuda Indonesia memastikan ketersediaan sumber daya & CEO of Garuda Indonesia ensures the availability of
yang memadai untuk mendukung pencapaian target-target sesuai adequate resources to support the achievement of targets in
dengan peraturan perundang-undangan, kebijakan internal, accordance with laws and regulations, internal policies, and best
serta praktik terbaik di industri penerbangan. Namun demikian, practices in the aviation industry. However, this policy emphasizes
kebijakan ini menekankan bahwa pencapaian tujuan Occupational that achieving the objectives of the Occupational Safety, Health,
2024 Sustainability Repor | Laporan Keberlanjutan
Safety, Health, and Environment (OSHE) Policy bukan hanya and Environment (OSHE) Policy is not only the responsibility
tanggung jawab pimpinan, melainkan menjadi kewajiban kolektif of the top management, but also the collective obligation of all
seluruh insan Garuda Indonesia. Setiap individu dalam perusahaan Garuda Indonesia personnel. Every individual within the company
diharapkan turut berperan aktif dalam menciptakan budaya kerja is expected to play an active role in creating a safe, healthy and
yang aman, sehat, dan ramah lingkungan. environmentally friendly work culture.
Selain itu, Garuda Indonesia mendorong partisipasi aktif In addition, Garuda Indonesia encourages the active participation
karyawan dalam pengawasan lingkungan kerja dan lingkungan of employees in monitoring the work environment and the
hidup melalui pelaporan menggunakan media yang telah environment through reporting using the media provided.
disediakan. Kebijakan ini memberikan perlindungan kepada This policy provides protection to whistleblowers as part of its
pelapor sebagai bagian dari komitmen terhadap transparansi dan commitment to transparency and continuous improvement,
perbaikan berkelanjutan, kecuali dalam hal terdapat tindakan except in the case of actions that violate the law, are committed
yang melanggar hukum, dilakukan secara sengaja dan sadar, atau intentionally and knowingly, or constitute gross negligence
merupakan kelalaian berat yang tidak dapat ditoleransi. Melalui that cannot be tolerated. Through this policy, Garuda Indonesia
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kebijakan ini, Garuda Indonesia menegaskan bahwa keselamatan, emphasizes that occupational safety, health and environmental
kesehatan kerja, dan perlindungan lingkungan hidup merupakan protection are integral to the company's long-term sustainability
bagian tak terpisahkan dari strategi keberlanjutan jangka panjang strategy.
perusahaan.
Evaluasi efektivitas pengelolaan emisi di Perseroan dilakukan Evaluation of the effectiveness of emission management in the
dengan membandingkan emisi yang dihasilkan dengan baseline Company is carried out by comparing the emissions produced
emisi GRK yang telah ditetapkan yaitu di tahun 2019. Di tahun with the GHG emission baseline that has been set in 2019. In
2024, tidak terdapat penurunan emisi GRK dibandingkan dengan 2024, there was no decrease in GHG emissions compared to
baseline. Namun demikian, Perseroan terus melakukan upaya the baseline. However, the Company continues to make efforts
reduksi emisi. to reduce emissions.
Kesehatan dan Keselamatan Kerja Occupational Health and Safety
Garuda Indonesia menyadari bahwa kesehatan dan keselamatan Garuda Indonesia recognizes that occupational health and
kerja (K3) menempatkan lingkungan kerja yang sehat dan safety (OHS) is one of the Company's core values, along
aman serta perlindungan lingkungan berkelanjutan sebagai with a healthy and safe working environment and sustainable
salah satu nilai utama Perseroan. Komitmen ini diwujudkan environmental protection. This commitment is realized through
melalui penerapan Occupational Safety, Health & Environment the implementation of an Occupational Safety, Health &
Management System (OSHE-MS) yang melibatkan seluruh Environment Management System (OSHE-MS) that involves
karyawan, anak perusahaan, mitra usaha, kontraktor, dan all employees, subsidiaries, business partners, contractors,
pemasok. Manajemen perusahaan, melalui CEO selaku and suppliers. Company management, through the CEO as the
Accountable Executive, menjamin ketersediaan sumber daya yang Accountable Executive, ensures the availability of the necessary
diperlukan untuk mencapai target lingkungan kerja yang sehat resources to achieve the targets for a healthy and safe working
dan aman serta perlindungan lingkungan yang berkelanjutan, environment and sustainable environmental protection, in
sesuai dengan hukum, regulasi, standar perusahaan, dan praktik accordance with laws, regulations, company standards, and
terbaik industri. Namun, tanggung jawab atas pencapaian kinerja industry best practices. However, responsibility for achieving this
ini menjadi tanggung jawab bersama seluruh individu dalam performance is shared by all individuals within the organization.
organisasi.
PT Garuda Indonesia (Persero) Tbk
Dampak positif atas pengelolaan aspek K3 yang efektif dapat The positive impact of effective OHS management can increase
meningkatkan rasa aman dan nyaman karyawan saat bekerja, employee safety and comfort at work, thereby improving
sehingga meningkatkan produktivitas karyawan. Namun, terdapat employee productivity. However, there are negative impacts
dampak negatif yang timbul apabila pengelolaan aspek K3 tidak that arise if OHS aspects are not managed effectively, namely the
efektif yaitu berpotensi terhadap terjadinya insiden kecelakaan potential for work accidents involving the Company's employees,
kerja bagi karyawan Perseroan yang akan menurunkan reputasi which will damage the Company's reputation. The Company's
perusahaan. Upaya Perseroan dalam menerapkan K3 mencakup efforts in implementing OHS include creating a conducive
penciptaan lingkungan kerja yang kondusif, pencegahan work environment, preventing work accidents and occupational
kecelakaan kerja dan penyakit akibat kerja, pengurangan emisi, diseases, reducing emissions, controlling noise, and mitigating
pengendalian kebisingan, serta mitigasi dampak lingkungan other environmental impacts that may arise from the Company's
2024 Sustainability Repor | Laporan Keberlanjutan
lainnya yang mungkin timbul dari aktivitas perusahaan. Garuda activities. Garuda Indonesia is also committed to providing a safe
Indonesia juga berkomitmen untuk menyediakan lingkungan working environment for employees, visitors, and other parties
kerja yang aman bagi karyawan, pengunjung, dan pihak lain affected by operational activities.
yang terdampak oleh kegiatan operasional.
Komitmen Perseroan dalam pengelolaan K3 tertuang dalam The Company's commitment to OSH management is outlined in
OSHE Policy. Dalam kebijakan tersebut menyebutkan bahwa the OSHE Policy. The policy states that the Company encourages
Perseroan mendorong pelaporan segala isu terkait kesehatan, the reporting of all issues related to health, safety, and the
keselamatan kerja, dan lingkungan melalui jalur komunikasi yang environment through designated communication channels,
telah ditentukan, tanpa kekhawatiran akan adanya konsekuensi without fear of negative consequences. However, intentional
negatif. Namun, pelanggaran hukum yang disengaja, tindakan violations of the law, illegal actions, or gross negligence will not
ilegal, maupun kelalaian berat tidak akan ditoleransi. Dalam be tolerated. In order to achieve continuous improvement, the
rangka perbaikan berkelanjutan, perusahaan menetapkan Company sets measurable targets and performance indicators
sasaran dan indikator kinerja yang terukur, serta mengevaluasi and evaluates their achievement to continuously improve
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pencapaian untuk terus mendorong peningkatan standar safety, health, and environmental protection standards. These
keselamatan, kesehatan, dan perlindungan lingkungan. Pada steps not only ensure protection for employees but also have a
Langkah-langkah ini tidak hanya menjamin perlindungan bagi positive impact on passenger safety through safer operations,
karyawan, tetapi juga memberikan dampak positif terhadap a workforce more aware of risks, and a work environment that
keselamatan penumpang melalui operasional yang lebih aman, supports safety overall. The Company will continue to strive to
tenaga kerja yang lebih sadar terhadap risiko, dan lingkungan enhance compliance processes in identifying hazards, assessing
kerja yang mendukung keselamatan secara menyeluruh. and mitigating risks, ensuring, and promoting safety, health, and
Perseroan akan terus berupaya untuk meningkatkan proses environmental protection.
kepatuhan dalam melakukan identifikasi bahaya, penilaian dan
mitigasi risiko, jaminan, dan promosi keselamatan, kesehatan &
lingkungan kerja.
Perseroan juga telah membentuk Panitia Pembina Keselamatan The Company has also established the Occupational Safety and
dan Kesehatan Kerja (P2K3) sebagai penanggung jawab di Health Advisory Committee (P2K3) as the person in charge of
bidang K3. kedudukan P2K3 berada di bawah wewenang Group the OHS. P2K3's position is under the authority of the Group
Head Corporate Quality, Safety and Environment Management. Head of Corporate Quality, Safety and Environment Management.
Keberadaan P2K3 diatur dalam Penetapan Keputusan Kepala Dinas The existence of P2K3 is regulated in the Decree of the Head
Tenaga dan Transmigrasi Provinsi Banten Nomor:566/2289- of the Banten Province Manpower and Transmigration Office
DTKT/BINWAS/P2K3/IX/2024 tentang Penetapan Panitia Number: 566/2289-DTKT/BINWAS/P2K3/IX/2024 concerning
Pembina Keselamatan dan Kesehatan Kerja di Perusahaan PT the Establishment of the Occupational Safety and Health Advisory
Garuda Indonesia (Persero) Tbk. Melalui P2K3, karyawan dan Committee at PT Garuda Indonesia (Persero) Tbk. Through
manajemen dapat mengoptimalkan partisipasi, konsultasi, dan P2K3, employees and management can optimize participation,
komunikasi tentang keselamatan dan kesehatan kerja. consultation and communication on occupational safety and health.
Evaluasi efektivitas penerapan sistem manajemen K3 tercermin Evaluation of the effectiveness of the OHS management system
dari telah dimilikinya sertifikat IATA Operational Safety Audit. implementation is reflected in the IATA Operational Safety Audit
Atas komitmen Perseroan dalam menerapkan sistem manajemen certificate. Due to the Company's commitment in implementing the
K3, sepanjang tahun 2024 berhasil menurunkan kasus OHS management system, throughout 2024 it succeeded in reducing
kecelakaan kerja menjadi 3 jenis kasus kecelakaan kerja, menurun work accident cases to 3 types of work accident cases, decreased
PT Garuda Indonesia (Persero) Tbk
dibandingkan tahun 2023 yang sebesar 11 kasus kecelakaan kerja. compared to 2023 which amounted to 11 work accident cases.
Pelatihan dan Pendidikan Training and Education
Karyawan merupakan sumber daya yang menjadi aset penting Employees are resources that become important assets that
yang berperan penting bagi keberhasilan dan keberlanjutan play an important role in the success and sustainability of
bisnis, serta mencapai visi Perseroan. Karyawan Perseroan the business, as well as achieving the Company's vision. The
juga memiliki peran penting dalam mencapai berbagai target Company's employees also have an important role in achieving
yang telah ditetapkan dalam RKAP. Maka dari itu, Garuda the various targets set in the RKAP. Therefore, Garuda Indonesia
Indonesia memberikan kesempatan yang sama bagi seluruh provides equal opportunities for all employees to receive training
karyawan untuk mendapatkan pelatihan dan Pendidikan dalam and education in order to improve employee competence. The
2024 Sustainability Repor | Laporan Keberlanjutan
rangka peningkatan kompetensi karyawan. Dampak positif positive impact of training and education is to increase employee
atas diselenggarakannya pelatihan dan pendidikan yaitu productivity, increase the Company's competitive advantage,
meningkatkan produktivitas karyawan, meningkatkan keunggulan increase innovation, and increase the Company's revenue.
bersaing Perseroan, meningkatkan inovasi, serta meningkatkan
pendapatan Perseroan.
The Company's commitment in providing training and education
Komitmen Perseroan dalam memberikan pelatihan dan to employees is stated in the Human Capital Manual 3.2.4.3. The
Pendidikan kepada karyawan tertuang dalam Human Capital policy states that in an effort to improve the skills, abilities, and
Manual 3.2.4.3. Dalam kebijakan tersebut menyatakan bahwa knowledge of employees to perform certain jobs, employees are
dalam upaya meningkatkan keterampilan, kemampuan, dan also given the opportunity to participate in debriefing programs,
pengetahuan Pegawai untuk melakukan pekerjaan tertentu, in the form of certification, training, seminars, workshops,
Pegawai juga diberikan kesempatan untuk mengikuti program e-learning, and so on in accordance with budget availability and
pembekalan, berupa sertifikasi, training, seminar, workshop, the needs of the Company. The Company always pays attention
e-learning, dan sebagainya sesuai dengan ketersediaan anggaran to improving the capabilities and capacity of employees in line
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dan kebutuhan Perusahaan. Perseroan senantiasa memberikan with Garuda Indonesia's Quick Wins program. In this regard, the
perhatian terhadap peningkatan kemampuan dan kapasitas presence of competent employees who have a good work ethic is
karyawan sejalan dengan program Quick Wins Garuda Indonesia. an important factor in maintaining the achievement of a 5 (five)
Dalam hal ini, keberadaan karyawan yang kompeten dan memiliki star airline and the best cabin crew service in the world. In order to
etos kerja baik, merupakan faktor penting untuk mempertahankan achieve this, the Company always implements a human resource
pencapaian maskapai bintang 5 (lima) dan layanan awak kabin management program oriented towards three main strategic
terbaik tingkat dunia. Demi mewujudkan hal tersebut, Perseroan focuses, namely global talent management, integrated people
senantiasa melaksanakan program pengelolaan sumber daya development, and optimization of performance, productivity
manusia dengan berorientasi pada tiga fokus strategi utama and rewards.
(strategic focus), yakni pengelolaan talent berskala global (global
talent management), pengembangan sumber daya manusia yang
terintegrasi (integrated people development), serta optimalisasi
kinerja, produktivitas, dan rewards.
Unit Human Capital Management merupakan unit kerja yang The Human Capital Management Unit is responsible for the
bertanggungjawab atas strategi, kebijakan, dan program strategy, policies, and training and education programs for all
pelatihan dan pendidikan bagi seluruh karyawan. Di samping employees. In addition, the Human Capital Management Unit
itu, Unit Human Capital Management juga melakukan evaluasi also evaluates the programs that have been implemented,
program yang telah dijalankan, serta menerima masukkan atas and receives feedback on the implementation of training and
pelaksanaan program pelatihan dan pendidikan, sehingga bisa education programs, so that improvements can be made if
dilakukan perbaikan apabila ada yang dinilai kurang. something is considered lacking.
Perseroan senantiasa melakukan tinjauan rutin atas relevansi The Company constantly reviews the relevance of career
pengembangan karir di Perseroan. Selama tahun 2024, terdapat development within the Company. During 2024, there were
sebanyak 523 karyawan yang mendapatkan promosi jabatan, 523 employees who received promotions, an increase compared
meningkat dibandingkan tahun 2023 yang sebesar 194 karyawan. to 194 employees in 2023.
Kesehatan dan Keselamatan Penumpang Passenger Health and Safety
PT Garuda Indonesia (Persero) Tbk
Garuda Indonesia senantiasa menempatkan keselamatan sebagai Garuda Indonesia always puts safety as a core element in its
elemen inti dalam operasional bisnis, sejalan dengan komitmen business operations, in line with its commitment to shareholders,
kepada pemegang saham, pelanggan, karyawan, serta lingkungan customers, employees, and the global environment. This has
global. Hal ini berdampak positif pada peningkatan kepercayaan a positive impact on increasing passenger confidence in the
penumpang terhadap Perseroan serta peningkatan pendapatan Company and increasing the Company's revenue. All Garuda
Perseroan. Seluruh personel Garuda Indonesia, termasuk mitra Indonesia personnel, including business partners, contractors, and
usaha, kontraktor, dan pemasok, diwajibkan untuk mendukung suppliers, are required to support the effective implementation
penerapan Safety Management System (SMS) secara efektif of the Safety Management System (SMS) to achieve the highest
guna mewujudkan tingkat keselamatan tertinggi. level of safety.
Sebagai Accountable Executive sekaligus Presiden Direktur dan As Accountable Executive, President Director, and CEO,
2024 Sustainability Repor | Laporan Keberlanjutan
CEO, manajemen memastikan ketersediaan sumber daya yang management ensures the availability of resources needed
dibutuhkan untuk mencapai tujuan keselamatan sesuai dengan to achieve safety objectives in accordance with applicable
regulasi yang berlaku, standar perusahaan, dan praktik terbaik regulations, company standards, and industry best practices.
industri. Namun, keberhasilan kinerja keselamatan merupakan However, the success of safety performance is the shared
tanggung jawab bersama seluruh individu di organisasi. responsibility of every individual in the organization. These
Langkah-langkah ini bertujuan untuk membentuk personel measures aim to develop competent personnel, create a safe
yang kompeten, menciptakan lingkungan kerja yang aman, dan working environment, and increase safety awareness across all
meningkatkan kesadaran keselamatan di seluruh lini. Perseroan lines. The Company is also committed to continuously improving
juga berkomitmen untuk terus meningkatkan proses identifikasi hazard identification, risk assessment and mitigation, safety
bahaya, penilaian dan mitigasi risiko, jaminan keselamatan, serta assurance, and the promotion of a safety culture.
promosi budaya keselamatan.
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Komitmen Perseroan dalam menjamin kesehatan dan The Company's commitment to ensuring the health and
keselamatan penumpang tercermin dengan telah dimilikinya safety of passengers is reflected in its Safety Policy. In this
Kebijakan Keselamatan (Safety Policy). Dalam kebijakan tersebut, policy, the Company encourages all employees to report
Perseroan mendorong seluruh karyawan untuk melaporkan isu safety issues through designated channels, guaranteeing data
keselamatan melalui saluran yang telah ditentukan, dengan confidentiality and ensuring that there will be no retaliation
menjamin kerahasiaan data dan memastikan tidak akan ada against whistleblowers. However, illegal actions, intentional
tindakan balasan untuk pelapor. Namun, tindakan ilegal, violations, and severe negligence will not be tolerated. As
pelanggaran yang disengaja, dan kelalaian berat tidak akan part of its continuous improvement efforts, Garuda Indonesia
ditoleransi. Sebagai bagian dari perbaikan berkelanjutan, has established measurable safety performance targets and
Garuda Indonesia menetapkan sasaran dan indikator kinerja indicators, and regularly evaluates operational results to set more
keselamatan yang terukur, serta secara berkala mengevaluasi challenging safety targets for the future. Garuda Indonesia also
hasil operasional untuk menetapkan target-target keselamatan consistently fulfills its responsibilities to consumers as a form of
yang lebih menantang di masa mendatang. Garuda Indonesia compliance and fulfillment of consumer rights as stipulated in the
juga senantiasa memenuhi tanggung jawab kepada konsumen Law of the Republic of Indonesia Number 1 of 2009 concerning
sebagai bentuk kepatuhan dan pemenuhan hak konsumen Aviation, Law No. 8 of 1999 concerning Consumer Protection,
sebagaimana diatur dalam Undang-Undang Republik Indonesia as well as in the Business Ethics & Work Ethics of PT Garuda
Nomor 1 Tahun 2009 tentang Penerbangan, Undang-Undang Indonesia (Persero) Tbk.
No. 8 Tahun 1999 tentang Perlindungan Konsumen, serta dalam
Etika Bisnis & Etika Kerja PT Garuda Indonesia (Persero) Tbk.
Garuda Indonesia secara konsisten berupaya memberikan layanan Garuda Indonesia consistently strives to deliver the highest
terbaik kepada konsumen dengan senantiasa meningkatkan level of service to its customers by continuously enhancing
kualitas produk dan layanan. Dalam hal terjadi dampak negatif the quality of its products and services. In situations where
terhadap penumpang, Perseroan telah menyediakan saluran atau passenger experiences fall short of expectations, the Company
layanan pengaduan sekiranya ada konsumen yang harapannya has established various channels to accommodate complaints
tidak terpenuhi. Layanan pengaduan bisa disampaikan melalui and feedback. Customers can submit their concerns through the
Call Center, Email, Website, Facebook, Twitter, Suggestion Form, Call Center, Email, Official Website, Facebook, Twitter, Suggestion
Customer Service, dan Customer feedback Form yang tersedia Forms, as well as Customer Service and Feedback Forms available
di bandara dan di Kantor Penjualan. at airports and Sales Offices.
PT Garuda Indonesia (Persero) Tbk
Garuda Indonesia juga secara aktif memantau saluran Garuda Indonesia also actively monitors consumer complaint
pengaduan konsumen yang disediakan oleh lembaga atau channels provided by government institutions or agencies in
instansi pemerintah yang sesuai dengan fungsi dan perannya accordance with their functions and roles as part of public services.
sebagai bagian dari layanan publik. Sejalan dengan itu, Perseroan In line with that, the Company also optimizes the Global Contact
juga mengoptimalkan fasilitas Global Contact Center guna Center facility to facilitate passengers domestically and abroad
memudahkan penumpang di dalam negeri maupun luar negeri to obtain better services, including services for social media to
untuk memperoleh pelayanan yang lebih baik, termasuk layanan handle complaints and answer passenger questions. This service
untuk media sosial hingga menangani keluhan dan menjawab operates for 24 hours at 0804 1 807 807 or 021 2351 9999.
pertanyaan penumpang. Layanan ini beroperasi selama 24 jam Through this service, passengers can easily and quickly obtain
di nomor 0804 1 807 807 atau 021 2351 9999. Melalui layanan services as needed, ranging from product-related information,
2024 Sustainability Repor | Laporan Keberlanjutan
ini, penumpang dapat dengan mudah dan cepat memperoleh ticket purchase services to handling customer complaints.
layanan sesuai kebutuhan, mulai dari informasi terkait produk,
layanan pembelian tiket hingga penanganan keluhan pelanggan.
Dalam rangka mengevaluasi efektivitas saluran pengaduan In order to evaluate the effectiveness of its complaint channels,
yang dimiliki, Perseroan senantiasa melakukan survei kepuasan the Company continues to conduct passenger satisfaction surveys.
penumpang. Di tahun 2024, indeks survei kepuasan penumpang In 2024, the passenger satisfaction survey index increased to
meningkat menjadi sebesar 84,1 (skala Likert), meningkat 84.1 (Likert scale), up from 82.4 (Likert scale) in 2023. Due to
dibandingkan dengan tahun 2023 yang sebesar 82,4 (skala Likert). the Company's commitment in ensuring the health and safety
Atas komitmen Perseroan dalam memastikan kesehatan dan of passengers, throughout 2024, the Company managed to
keselamatan penumpang, sepanjang tahun 2024, Perseroan reduce the incident rate to 0.127%, down from 0.23% in 2023.
berhasil menurunkan incident rate menjadi sebesar 0,127%
menurun dibandingkan tahun 2023 yang sebesar 0,23%.
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Pemasaran dan Pelabelan Marketing and Labeling
Perseroan memiliki komitmen untuk melakukan pemasaran The Company is committed to marketing by providing transparent
dengan memberikan informasi produk dan jasa secara transparan product and service information to all consumers/passengers and
kepada seluruh konsumen/penumpang maupun calon prospective passengers. The Company always fulfills consumers'
penumpang. Perseroan senantiasa memenuhi hak konsumen rights to correct, clear, and honest information regarding the
atas informasi yang benar, jelas, dan jujur mengenai kondisi dan conditions and guarantees of goods and/or services, the right
jaminan barang dan/atau jasa, hak untuk didengar pendapat to have their opinions and complaints about the goods and/or
dan keluhannya atas barang dan/atau jasa yang digunakan, hak services used heard, the right to be treated or served correctly
untuk diperlakukan atau dilayani secara benar dan jujur serta and honestly and non-discriminatorily, as well as, the right to
tidak diskriminatif, serta, hak untuk mendapatkan kompensasi, compensation, and/or replacement, if the goods and/or services
ganti rugi dan/atau penggantian, apabila barang dan/atau received are not in accordance with the agreement or not as they
jasa yang diterima tidak sesuai dengan perjanjian atau tidak should be in accordance with Article 4, Consumer Protection Law.
sebagaimana mestinya sesuai dengan Pasal 4, Undang- This has a positive impact on increasing passenger confidence,
Undang Perlindungan Konsumen. Hal ini berdampak positif which will increase the Company's revenue.
pada peningkatan kepercayaan penumpang, sehingga akan
meningkatkan pendapatan Perseroan.
Perseroan telah memiliki Kebijakan Niaga dan Layanan Nomor: The Company has a Commercial and Service Policy Number:
MKS.06 Tahun 2024 yang di dalamnya telah mengatur terkait MKS.06 of 2024 which regulates marketing and sales activities
kegiatan pemasaran/marketing dan sales di Perusahaan. Di in the Company. In addition, the Company also always complies
samping itu, Perseroan juga senantiasa mematuhi pasal 127 ayat with Article 127 paragraph 2 of the Aviation Law on Consumer
2 Undang-Undang Penerbangan tentang Perlindungan Konsumen Protection which states that what is meant by consumer protection
yang menyatakan bahwa yang dimaksud dengan perlindungan is to protect consumers from the imposition of high tariffs by
konsumen adalah melindungi konsumen dari pemberlakuan tarif commercial air transportation business entities and protect
tinggi oleh badan usaha angkutan udara niaga dan melindungi consumers from information/advertising flight rates that are
konsumen dari informasi/iklan tarif penerbangan yang berpotensi potentially harmful/misleading so that the upper limit tariff is set.
merugikan/menyesatkan sehingga ditetapkan tarif batas atas.
PT Garuda Indonesia (Persero) Tbk
Perseroan telah menyediakan berbagai informasi terkait produk dan The Company has provided various information related to the
layanan Perseroan di dalam website resmi Perseroan yaitu www. Company's products and services on the Company's official
garuda-indonesia.com, Garuda Indonesia Mobile App, akun media website www.garuda-indonesia.com, Garuda Indonesia Mobile
sosial resmi di berbagai platform seperti YouTube, Facebook, Twitter App, official social media accounts on various platforms such as
(X), Instagram, LinkedIn, dan TikTok, serta WhatsApp Communication YouTube, Facebook, Twitter (X), Instagram, LinkedIn, and TikTok,
Center. Berbagai kanal komunikasi tersebut, Garuda Indonesia as well as WhatsApp Communication Center. Through these
memastikan bahwa seluruh konsumen dapat mengakses informasi various communication channels, Garuda Indonesia ensures that
yang lengkap, terpercaya, dan mudah dijangkau. all consumers can access complete, reliable, and easily accessible
information.
Perseroan juga senantiasa melakukan pertemuan dengan penumpang The Company also always conducts meetings with passengers to
2024 Sustainability Repor | Laporan Keberlanjutan
untuk membahas terkait kebutuhan informasi yang dibutuhkan discuss the information needs of passengers that have not been
penumpang yang belum diberikan oleh Perseroan. Hal ini sebagai provided by the Company. This is an evaluation media for the
media evaluasi Perseroan untuk perbaikan sistem pemasaran dan Company to improve the marketing and labeling system. Due
pelabelan. Atas komitmen Perseroan dalam melakukan pemasaran to the Company's commitment to marketing and labeling in
dan pelabelan sesuai pertaturan yang berlaku, sepanjang tahun accordance with applicable regulations, throughout 2024 there
2024 tidak terdapat insiden ketidakpatuhan terhadap regulasi terkait were no incidents of non-compliance with regulations related
dengan pelabelan dan informasi produk dan jasa. to labeling and product and service information.
Kebebasan Berserikat dan Perundingan Kolektif Freedom of Association and Collective Bargaining
Perseroan memiliki komitmen untuk membangun hubungan The Company is committed to building harmonious industrial
industrial yang harmonis antara perusahaan dengan karyawan. relations between the company and its employees. The Company
Perseroan senantiasa menjamin hak kebebasan berserikat seluruh always guarantees the right to freedom of association of all
pegawai di seluruh wilayah operasional. Hubungan harmonis yang employees in all operational areas. The harmonious relationship
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terjalin antara karyawan dengan perusahaan akan meminimalisir between employees and the company will minimize conflicts
konflik antara manajemen dan karyawan, dapat menciptakan between management and employees, create a conducive
lingkungan kerja yang kondusif serta berkelanjutan, serta and sustainable work environment, and have a positive impact
berdampak positif pada peningkatan produktivitas karyawan. on increasing employee productivity. The Company believes
Perseroan percaya bahwa kesejahteraan dan keterlibatan that employee welfare and engagement are the main keys in
karyawan merupakan kunci utama dalam mendukung pencapaian supporting the achievement of the Company's strategic goals
tujuan strategis perusahaan secara jangka panjang. in the long term.
Komitmen Perseroan dalam membangun hubungan yang The Company's commitment to building harmonious relationships
harmonis dengan karyawan tertuang dalam dalam Perjanjian Kerja with employees is stipulated in the Collective Labor Agreement
Bersama (PKB) periode 2018-2020 beserta perpanjangannya (CLA) for the 2018-2020 period and its extension so that it
agar tetap diimplementasikan dengan baik dengan berkoordinasi continues to be well implemented by coordinating with the Labor
bersama Serikat Pekerja. saat ini Perseroan masih dalam proses Union. currently the Company is still in the process of negotiating
perundingan pembaharuan PKB bersama Serikat Pekerja. the renewal of the CLA with the Labor Union.
Perseroan senantiasa meningkatkan intensitas komunikasi The Company continues to increase the intensity of communication
dengan serikat pekerja, termasuk dengan pekerja secara langsung with labor unions, including with employees directly as a means
sebagai sarana untuk menyampaikan hak, kewajiban, keluh to convey rights, obligations, complaints, including ideas from
kesah, termasuk ide-ide dari pegawai yang bertujuan untuk employees aimed at creating harmonious working relationships
menciptakan hubungan kerja yang harmonis serta tercapainya and achieving the Company's goals. Evaluate the effectiveness of
tujuan Perseroan. Evaluasi efektivitas pelibatan karyawan dalam employee engagement in the CLA by conducting an employee
PKB dengan malakukan survei keterikatan pegawai. Di tahun engagement survey. In 2024, the results of the employee
2024, hasil survei keterikatan karyawan meningkat menjadi engagement survey increased to 86 (Likert scale) compared to
sebesar 86 (skala Likert) meningkat dibandingkan tahun 2023 82 (Likert scale) in 2023.
yang sebesar 82 (skala Likert).
Praktik Pengadaan Procurement Practices
Sebagai perusahaan Badan Usaha Milik Negara (BUMN), As a State-Owned Enterprise (SOE) company, the Company
PT Garuda Indonesia (Persero) Tbk
Perseroan menekankan penggunaan produk dalam negeri. emphasizes the use of domestic products. Through this, the
Melalui hal ini, Perseroan turut memberikan dampak positif bagi Company also has a positive impact on the economic growth of the
pertumbuhan ekonomi industri di Indonesia. Garuda Indonesia industry in Indonesia. Garuda Indonesia always procures goods
senantiasa melakukan pengadaan barang dan jasa secara and services in an efficient, effective, competitive, transparent,
efisien, efektif, kompetitif, transparan, adil dan wajar, terbuka fair and reasonable, open and economical manner. The Company
dan ekonomis. Perseroan memastikan bahwa pelaksanaan ensures that the procurement of goods and services can provide
pengadaan barang dan jasa dapat memberikan value for money value for money for the Company. The procurement of goods
bagi Perseroan. Pelaksanaan pengadaan barang dan jasa bukan and services is not only about getting the lowest price, but also
hanya mendapatkan harga terendah, namun juga mencakup includes social, environmental and economic benefits resulting
manfaat sosial, lingkungan, dan ekonomi yang dihasilkan dari from the selected product or service.
produk atau layanan yang dipilih.
2024 Sustainability Repor | Laporan Keberlanjutan
Proses pengadaan barang dan jasa di Garuda Indonesia mengacu The procurement process of goods and services at Garuda
pada Surat Keputusan Direktur Utama tentang Pedoman Indonesia refers to the President Director Decree on the
Pelaksanaan Pengadaan Barang dan Jasa di Lingkungan PT Guidelines for the Implementation of Procurement of Goods and
Garuda Indonesia (Persero) Tbk serta Procurement Manual Issue Services within PT Garuda Indonesia (Persero) Tbk as well as the
7 Rev 0. Kebijakan tersebut sesuai dengan peraturan perundang- Procurement Manual Issue 7 Rev 0. The policy is in accordance with
undangan dan diimplementasikan di seluruh wilayah operasional the laws and regulations and is implemented in all operational
Perseroan termasuk di cabang luar negeri. areas of the Company including overseas branches.
Perseroan senantiasa melakukan pertemuan dengan seluruh The Company always conducts meetings with all partners to
mitra kerja untuk melakukan pembahasan terkait proses discuss the procurement process of goods and services in the
pengadaan barang dan jasa di Perseroan. Efektivitas pelaksanaan Company. The effectiveness of the implementation of the goods
proses pengadaan barang dan jasa dilakukan Garuda Indonesia and services procurement process is carried out by Garuda
dengan menetapkan Sistem Penilaian Kinerja Pemasok untuk Indonesia by establishing a Supplier Performance Assessment
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memastikan mutu dan perbaikan berkelanjutan dalam System to ensure quality and continuous improvement in the
hubungan antara pemasok dengan Perseroan. Perseroan secara relationship between suppliers and the Company. The Company
periodik mengevaluasi kinerja pemasok berdasarkan kriteria periodically evaluates supplier performance based on established
yang ditetapkan, meliputi aspek kualitas, service dan delivery criteria, including aspects of quality, service and delivery of
pemenuhan kewajiban berdasarkan Perjanjian Kerja Sama. Hasil fulfillment of obligations under the Cooperation Agreement.
evaluasi kinerja akan menjadi dasar dalam penetapan reward The results of the performance evaluation will be the basis for
dan consequences bagi pemasok, serta menjadi dasar dalam determining rewards and consequences for suppliers, as well as
evaluasi Daftar Rekanan Garuda (AVL). the basis for evaluating the Garuda Associate List (AVL).
Efektivitas pelaksanaan proses pengadaan juga dilakukan melalui The effectiveness of the procurement process is also conducted
supplier feedback survey. Hasil survei tersebut menunjukkan through supplier feedback surveys. The results of the survey
bahwa proses pengadaan serta kerja sama antara Garuda show that the procurement process and cooperation between
Indonesia dengan pemasok sudah berjalan secara transparan Garuda Indonesia and suppliers has been operated transparently,
dan fairness dengan baik dan lancar. fairly and smoothly.
Keberagaman dan Kesempatan Setara Diversity and Equal Opportunity
Perseroan senantiasa menerapkan prinsip kesetaraan di seluruh The Company always applies the principle of equality at all
level organisasi. Di samping itu, Perseroan tidak membedakan levels of the organization. In addition, the Company does not
pemberian gaji, insentif dan manfaat lainnya berdasarkan jenis differentiate the provision of salaries, incentives and other
kelamin. Perseroan juga memberikan kesempatan yang setara benefits based on gender. The Company also provides equal
kepada seluruh pegawai baik pria maupun wanita untuk bekerja opportunities to all male and female employees to work and
dan menduduki berbagai posisi, termasuk posisi manajemen occupy various positions, including top management positions.
puncak. Hal ini berdampak positif pada kenyamanan karyawan This has a positive impact on employee comfort at work and
dalam bekerja serta peningkatan produktivitas karyawan. increased employee productivity.
Penerapan keberagaman tertuang dalam Respectful The implementation of diversity is contained in the
Workplace Policy yang tertuang dalam Surat Keputusan JKDZ/ Respectful Workplace Policy as stipulated in Decree JKDZ/
SKEP/50132/2024 pada tanggal 24 Juli 2024. Dalam kebijakan SKEP/50132/2024 on July 24, 2024. The policy states that all
PT Garuda Indonesia (Persero) Tbk
tersebut menyatakan bahwa seluruh Insan Garuda Indonesia Garuda Indonesia personnel are prohibited from empowering
dilarang melakukan pembedaan perilaku terhadap perbedaan behavior towards differences in gender, religion, ethnicity, race,
jenis kelamin, agama, etnis, ras, status sosial, status perkawinan, social status, marital status, economic status, age, nationality,
status ekonomi, usia, kebangsaan, warna kulit golongan, bahasa, skin color, language, and disability.
dan disabilitas.
Dalam pemberian remunerasi kepada karyawan, jumlah In providing remuneration to employees, the amount and amount
dan besaran remunerasi ditentukan berdasarkan posisi, of remuneration is determined based on position, competence,
kompetensi, dan akuntabilitas dengan menciptakan internal and accountability by creating internal equity based on objective
equity yang didasarkan pada kriteria yang bersifat objektif serta criteria and taking into account external competitiveness and
memperhatikan external competitiveness dan market position market position (market price) in accordance with the Company's
2024 Sustainability Repor | Laporan Keberlanjutan
(harga pasar) sesuai dengan kemampuan Perseroan. Perseroan capabilities. The Company applies the principle of equality in
menerapkan prinsip kesetaraan dalam pemberian remunerasi providing remuneration for male and female employees. The
pegawai pria dan wanita. Perseroan senantiasa melakukan Company always conducts meetings with all employees to discuss
pertemuan dengan seluruh karyawan untuk membahas terkait the implementation of diversity and equality at each level of
dengan penerapan keberagaman dan kesetaraan pada masing- the organization.
masing level organisasi.
Efektivitas penerapan keberagaman dan pemberian kesempatan The effectiveness of implementing diversity and providing equal
setara yaitu dengan melakukan survei kepuasan pegawai. Di tahun opportunities is by conducting employee satisfaction surveys.
2024, terdapat peningkatan hasil survei kepuasan karyawan In 2024, there was an increase in employee satisfaction survey
menjadi sebesar 73 (skala Likert) meningkat dibandingkan tahun results to 73 (Likert scale), an increase compared to 2023 which
2023 yang sebesar 72 (skala Likert). amounted to 72 (Likert scale).
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2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk 22
Page 23
Sustainability Strategy
Keberlanjutan
Strategi
2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk
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Strategi Keberlanjutan
Sustainability Strategy
Penjelasan Strategi Explanation of Sustainability
Keberlanjutan [OJK A.1] Strategy [OJK A.1]
Sebagai maskapai nasional yang berkomitmen terhadap As a national airline committed to sustainability, Garuda
keberlanjutan, Garuda Indonesia mengadopsi ICAO Four-Pillar Indonesia adopts the ICAO Four-Pillar Strategy in an effort to
Strategy dalam upaya mewujudkan penerbangan yang lebih achieve more environmentally friendly and sustainable aviation.
ramah lingkungan dan berkelanjutan. Dalam merumuskan In formulating the strategy, the Company always integrates
strategi, Perseroan senantiasa mengintegrasikan prinsip the principles of sustainable development into the Company's
pembangunan berkelanjutan ke dalam strategi maupun strategy and business processes based on the principles of
proses bisnis Perseroan berlandaskan pada prinsip integritas, integrity, transparency, and accountability. This strategy is the
transparansi, dan akuntabilitas. Strategi ini menjadi landasan main foundation for Garuda Indonesia's move towards net-zero
utama dalam langkah Garuda Indonesia menuju net-zero emissions by 2050, in line with global initiatives to reduce the
emissions pada tahun 2050, selaras dengan inisiatif global impact of climate change. The four pillars of the strategy include:
dalam mengurangi dampak perubahan iklim. Empat pilar strategy
tersebut antara lain:
1. Aircraft Technology and Standards 1. Aircraft Technology and Standards
Garuda Indonesia secara bertahap melakukan modernisasi Garuda Indonesia is gradually modernizing its fleet with
armada dengan pesawat yang memiliki usia lebih muda dan younger aircraft with more advanced technology. As of 2024,
teknologi yang lebih canggih. Sampai dengan tahun 2024, the average age of Garuda Indonesia's aircraft fleet is 12.98
rata-rata usia armada pesawat Garuda Indonesia yaitu di years.
angka 12,98 tahun.
2. Operational Improvements 2. Operational Improvements
Garuda Indonesia mengoptimalkan operasional penerbangan Garuda Indonesia optimizes flight operations to reduce fuel
untuk menurunkan konsumsi bahan bakar lebih rendah consumption and lower emissions. The operational improvements
dan emisi yang lebih kecil. Operasional improvement ini are executed through:
dilaksanakan dengan:
• Program Fuel Optimization melalui improvisasi • Fuel Optimization Program through operational
PT Garuda Indonesia (Persero) Tbk
operasional pada Alternate Fuel, runway optimization improvisation on Alternate Fuel, runway optimization
on CGK (taxi-in/taxi-out), compliance with flight plan, on CGK (taxi-in/taxi-out), compliance with flight plans,
one engine taxi-in procedure (airbus fleet only), reduced one engine taxi-in procedure (airbus fleet only), reduced
flap settings, dan route optimization flap settings, and route optimization
• Optimalisasi uplifting potable water • Uplifting potable water optimization
3. Sustainable Aviation Fuels (SAF) 3. Sustainable Aviation Fuels (SAF)
Sustainable Aviation Fuels (SAF) memiliki dampak yang Sustainable Aviation Fuels (SAF) have a significant impact on
sangat tinggi dalam mengurangi emisi karbon yang reducing carbon emissions produced by the aviation industry.
dihasilkan dari industri aviasi. Dengan perkembangan jumlah With the growing number of countries that have developed
negara yang telah mengembangkan SAF mandates dan SAF mandates and incentives, initiatives to develop and
2024 Sustainability Repor | Laporan Keberlanjutan
insentif yang membuat initiatif akan pengembangan dan uptake SAF in the aviation sector are gaining momentum. As
uptake dari SAF untuk sektor aviasi. Garuda Indonesia, yang a member of SkyTeam, Garuda Indonesia will collaborate to
tergabung dalam Skyteam, akan bekerja bersama-sama achieve the target aspiration of 5% SAF adoption by 2030,
untuk dapat mencapai aspirasi target 5% SAF adoption di in line with the ambition of 10% SAF.
tahun 2030, yang merupakan dengan ambisi 10% SAF.
4. Market-Based Measures (MBMs) 4. Market-Based Measures (MBMs)
Garuda Indonesia senantiasa mematuhi ICAO Annex 16 Garuda Indonesia consistently complies with ICAO Annex
Environmental Protection Volume IV tentang Carbon 16 Environmental Protection Volume IV regarding Carbon
Offsetting and Reduction Scheme for International Aviation Offsetting and Reduction Scheme for International Aviation
(CORSIA) dengan melaksanakan proses Monitoring, (CORSIA) by conducting Monitoring, Reporting, and
Reporting, dan Verification untuk setiap emisi CO2 yang Verification processes for every CO2 emission produced by
dihasilkan dari operasional penerbangan internasional sejak international flight operations from 2019 to 2024.
tahun 2019 sampai dengan tahun 2024.
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Garuda Indonesia juga telah menetapkan inisiatif strategis Garuda Indonesia has also established short-term strategic
jangka pendek (1 tahun) yang tertuang dalam Rencana Kerja initiatives (1 year) outlined in the 2024 Company’s Work Plan and
dan Anggaran Perusahaan (RKAP) tahun 2024 yang merupakan Budget (RKAP), which is part of the 2020-2024 RJPP, as follows:
bagian dari RJPP 2020-2024, sebagai berikut.
Inisiatif
KPI 2024 Satuan Realisasi
No Strategis 2024 ESG Target %
2024 KPIs Unit Realization
Strategic Initiatives 2024
Nilai Ekonomi dan Sosial untuk Indonesia
A
Economic and Social Value for Indonesia
Finansial
Finance
Ekspansi yang profitable Juta USD
1. C EBITDA 760,03 526,70 77,35
Profitable Expansion Million USD
Menciptakan Economic
Value Add dengan
realisasi ROIC sama
ROIC >= WACC
dengan atau di atas WACC
2. C (Target ROIC) % 7,31 4,49 97,52
Creating Economic Value
(ROIC Target)
Added by achieving ROIC
equal to or greater than
WACC
Menjaga kondisi Interest Bearing
keuangan BUMN dengan G Debt to EBITDA % 0,64 0,98 27,42
mempertahankan rasio-
rasio gearing dan debt
service setara dengan
rasio-rasio yang ada
pada perusahaan dengan
3. Rating Investment Grade
Maintaining the financial Interest Bearing Debt
condition of the SOE by G % 0,37 0,28 115,07
PT Garuda Indonesia (Persero) Tbk
to Invested Capital
keeping gearing and debt
service ratio equivalent
to those of companies
with an Investment Grade
Rating
Penambahan
Menjaga likuiditas melalui sinking fund untuk
pengelolaan kas yang pembayaran
efektif kewajiban sesuai Juta USD
4. C 50 1,30 2,84
Maintaining liquidity target Million USD
through effective cash Addition of sinking
management fund for obligation
payments as targeted
2024 Sustainability Repor | Laporan Keberlanjutan
Penyelesaian dan
Penyelesaian laporan penyampaian laporan
keuangan audit Tahun keuangan audit tahun
Implementasi
Buku 2023 2023 15 April Terlaksana
5. G Implementation 100
Completion of the audited Completion and 2024 Implemented
financial report for Fiscal submission of the
Year 2023 2023 audited financial
report
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Inisiatif
KPI 2024 Satuan Realisasi
No Strategis 2024 ESG Target %
2024 KPIs Unit Realization
Strategic Initiatives 2024
Operasional
Operational
Peningkatan operating
excellence Total Operating Juta USD
6. C 2.920,21 2.038,75 76,89
Operating excellence Revenue Million USD
improvement
Peningkatan operating
excellence Utilisasi Pesawat
7. C Block Hour 10:14 11:22 111,04
Operating excellence Aircraft Utilization
improvement
Total Revenue
Peningkatan operating
terhadap Jumlah
excellence
8. C Pegawai USD 550.360 451.050,13 89,41
Operating excellence
Total Revenue on
improvement
Number of Employees
Sosial
Social
Pelayanan rute sektor
prioritas pariwisata
Mendorong (Bali, Manado, Medan,
perkembangan sektor Jogja, Lombok, Labuan
pariwisata dan ekspor Bajo) ASK Bio
9. C 9,39 6,43 75,65
Supporting the growth of Priority Route Service Billion ASK
the tourism and export to Tourism Destination
sectors (Bali, Manado, Medan,
Jogja, Lombok, Labuan
Bajo)
Inovasi Model Bisnis
B
Business Model Innovation
PT Garuda Indonesia (Persero) Tbk
Melaksanakan rencana
Akselerasi Restrukturisasi restrukturisasi pada
Anak Perusahaan Anak Perusahaan
10. C % 100 63 63
Acceleration of Subsidiary Implementing the
Restructuring restructuring plans for
Subsidiaries
Perubahan operating Total Route Result
model untuk menciptakan Positif (maximal
efisiensi biaya deviasi 10%) % Deviasi
11. C 10 72 (520)
Changes in the operating Total Positive Route Deviation %
model to create cost Result (maximum
efficiency deviation of 10%)
Implementasi
2024 Sustainability Repor | Laporan Keberlanjutan
Roadmap Perbaikan
Perbaikan Penerapan Penerapan Manajemen
Manajemen Risiko Risiko
12. Improvement in C Implementation of % 100 150 150
Risk Management the Risk Management
Implementation Application
Improvement
Roadmap
Integrasi Maskapai
BUMN
Perbaikan Model Bisnis C % 100 100 100
Integration of State-
13. Improvement in Business Owned Airlines
Model
Efisiensi Fuel Juta USD
E 16,50 25,93 171,44
Fuel Efficiency Million USD
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Inisiatif
KPI 2024 Satuan Realisasi
No Strategis 2024 ESG Target %
2024 KPIs Unit Realization
Strategic Initiatives 2024
Kepemimpinan Teknologi
C
Technology Leadership
Digitalization dan IT
shared service
14. G IT Digitalization % 100 40 40
Digitalization and IT
shared service
Implementasi
New Distribution
Channel (NDC) dan
Digitalization dan IT Optimalisasi Own
shared service Channel Implementasi (%)
15. G 100 12,50 100
Digitalization and IT Implementation of Implementation (%)
shared service New Distribution
Channel (NDC) and
Optimization of Own
Channel
Digitalization dan IT
shared service
16. C On Time Performance % 92 82,96 90,17
Digitalization and IT
shared service
Peningkatan Investasi
D
Increase in Investment
Fleet Assignment
Induk dan Anak sesuai
Peningkatan kapasitas
Business Plan
operasional grup
17. C Fleet Assignment of Aircraft 114 97 85,09
Increase in Group
Parent Company and
Operational Capacity
Subsidiaries according
to Business Plan
PT Garuda Indonesia (Persero) Tbk
Penyelesaian investasi Realisasi PMN
yang didanai dari PMN State Equity
18. S % 100 99,55 99,55
Completion of Investments Participation (PMN)
Funded by PMN Realization
Pengembangan Talenta
E
Talent Development
Rasio Top Talent Muda
Menciptakan SDM yang
(<=42 tahun) dalam
unggul dan profesional
nominated talent
19. Developing excellent S % 46 64 139,13
Young Top Talent Ratio
and professional Human
(<=42 years old) in
Capital
nominated talent
Menciptakan SDM yang Rasio Perempuan
2024 Sustainability Repor | Laporan Keberlanjutan
unggul dan profesional dalam nominated
20. Developing excellent S talent % 16 14 87,50
and professional Human Female Ratio in the
Capital nominated talent
Rasio Pemenuhan
Menciptakan SDM yang Kualifikasi Organ
unggul dan profesional Pengelola Risiko
21. Developing excellent S Qualification % 90 83 100,61
and professional Human Fulfillment Ratio of
Capital Risk Management
Officers
Keterangan: E: Environment, S: Social, G: Governance, dan C: Commercial
Remarks:E: Environment, S: Social, G: Governance, and C: Commercial
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Strategi Dalam Pengelolaan Risiko dan Peluang (RKAP), Which is Part of The 2020-2024 RJPP, :
Terkait Keberlanjutan [IFRS S1-Strategy, IFRS S2-Strategy, IFRS Strategies In Managing Risks and Opportunities
S1-Metric and Target, IFRS S2-Metric and Target, IFRS S1-Risk Management, IFRS Related to Sustainability [IFRS S1-Strategy, IFRS S2-Strategy,
S2-Risk Management, GRI 201-2] IFRS S1-Metric and Target, IFRS S2-Metric and Target, Ifrs S1-Risk Management,
IFRS S2-Risk Management, GRI 201-2]
Dalam menjalankan aktivitas operasionalnya, Garuda Indonesia In performing its operational activities, Garuda Indonesia is aware
menyadari bahwa masih terdapat berbagai risiko yang that there are still various risks that could potentially affect
berpotensi mempengaruhi kelancaran aktivitas operasionalnya. the flow of its operational activities. Garuda Indonesia always
Garuda Indonesia senantiasa mempertimbangkan risiko dan considers sustainability risks and opportunities that include
peluang keberlanjutan yang mencakup perubahan iklim climate change in developing the Company's sustainability
dalam mengembangkan strategi keberlanjutan Perseroan. strategy. Garuda Indonesia also has a sustainability finance officer
Garuda Indonesia juga telah memiliki pihak penanggungjawab which is presented in the Sustainability Governance section. The
keuangan berkelanjutan yang disajikan pada bagian Tata Kelola Company has also established sustainability metrics and targets
Keberlanjutan. Perseroan juga telah menetapkan metrik dan which are presented in the sustainability performance.
target keberlanjutan yang disajikan dalam kinerja keberlanjutan.
Adapun risiko yang dihadapi meliputi risiko pada aspek Garuda Indonesia faces a range of economic, environmental,
ekonomi, lingkungan dan sosial termasuk risiko perubahan and social risks, including those related to climate change. The
iklim. Namun demikian, Garuda Indonesia telah memiliki upaya company has taken steps to manage these risks and continues to
dalam mengelola risiko yang dihadapi. Di samping itu, Garuda pursue sustainability opportunities, particularly in response to
Indonesia juga senantiasa memanfaatkan peluang keberlanjutan climate change. However, Garuda Indonesia has not yet assessed
termasuk perubahan iklim. Namun demikian, Garuda Indonesia the financial impacts associated with climate change risks and
belum melakukan pengukuran implikasi finansial terkait risiko opportunities.
dan peluang perubahan iklim.
Potensi
Risiko Deskripsi Pengelolaan Risiko
Risks Description
Dampak Finansial Risk Management
Potential Finance Impacts
PT Garuda Indonesia (Persero) Tbk
Ekonomi
Economics
Garuda Indonesia telah meningkatkan proses
pemeliharaan pesawat, mengoptimalkan
jadwal penerbangan, serta meningkatkan
Risiko kehilangan karena kegagalan
kapabilitas personil darat maupun kru
kebijakan, proses, sistem, orang dan Peningkatan biaya
udara guna meminimalisir dampak risiko
Risiko Operasional karena peristiwa eksternal lainnya. operasional
operasional
Operational Risk The risk of loss due to policy, process, The increase of operational
Garuda Indonesia has enhanced aircraft
system, or human failures, as well as cost
maintenance processes, optimized flight
other external events.
schedules, and improved the capabilities of
both ground and flight crew to minimize the
impact of operational risks
2024 Sustainability Repor | Laporan Keberlanjutan
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Potensi
Risiko Deskripsi Pengelolaan Risiko
Risks Description
Dampak Finansial Risk Management
Potential Finance Impacts
Garuda Indonesia telah
mengimplementasikan hedging terhadap
fluktuasi mata uang sesuai Peraturan Bank
Indonesia Nomor 18/4/PBI/2016 Tahun
2016 tentang Penerapan Prinsip Kehati-
Hatian dalam Pengelolaan Utang Luar
Negeri Korporasi Nonbank, mengoptimalkan
struktur pembiayaan terutama pembiayaan
Risiko yang diakibatkan oleh fluktuasi
perawatan pesawat dan mesin, serta
nilai tukar mata uang, fluktuasi bahan Penurunan pendapatan
meningkatkan efisiensi operasional guna
Risiko Finansial bakar avtur, serta likuiditas perusahaan. Garuda Indonesia
memperkuat kondisi keuangan perusahaan.
Financial Risk Risks arising from currency exchange rate A Decline in Garuda
Garuda Indonesia has implemented hedging
fluctuations, aviation fuel price volatility, Indonesia's revenue
against currency fluctuations in accordance
and the Company's liquidity.
with Bank Indonesia Regulation Number
18/4/PBI/2016 of 2016 on the Application
of Prudential Principles in the Management
of External Debt of Non-Bank Corporations,
optimized its financing structure, particularly
for aircraft and engine maintenance, and
enhanced operational efficiency to strengthen
the company’s financial position.
Lingkungan
Environment
1. Perseroan terus melaksanakan program
efisiensi bahan bakar, mulai menguji
coba penggunaan bahan bakar yang
terbarukan seperti SAF atau bioavtur,
2. Mengadakan program carbon offset
melalui penukaran mileage pelanggan
maupun melalui program tanggung
jawab sosial dan lingkungan,
PT Garuda Indonesia (Persero) Tbk
3. Serta berencana ikut serta dalam
pembelian Sertifikat Pengurangan Emisi
Risiko yang berasal dari terjadinya
Peningkatan biaya Gas Rumah Kaca (SPE-GRK) di Bursa
cuaca ekstrim, bencana banjir dan angin
Risiko Fisik operasional Karbon Indonesia.
kencang
Physical Risk Increase in operational 1. The Company continues to implement
Risks arising from extreme weather, such
cost fuel efficiency programs and has started
as floods and strong winds
testing the use of renewable fuels such
as SAF,
2. Implements a carbon offset program
through customer mileage redemption,
a n d s o c i a l a n d e nv i ro n m e nt a l
responsibility programs,
3. Plans to participate in the purchase of
Greenhouse Gas Emission Reduction
2024 Sustainability Repor | Laporan Keberlanjutan
Certificates (SPE-GRK) at the Indonesian
Carbon Exchange.
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Potensi
Risiko Deskripsi Pengelolaan Risiko
Risks Description
Dampak Finansial Risk Management
Potential Finance Impacts
Sosial
Social
Garuda Indonesia menerapkan standar
keselamatan tinggi dengan memenuhi
standar IATA Operational Safety Audit
(IOSA). Selain itu, Perseroan meningkatkan
kapabilitas teknologi keamanan siber guna
melindungi data pelanggan dan sistem
Risiko terkait infrastruktur sistem
operasional perusahaan dari ancaman
keselamatan dan keamanan (misalnya
digital melalui kerjasama dengan Badan
pelanggaran kebijakan, pelanggaran
Siber dan Sandi Negara (BSSN) dalam
pengukuran keselamatan dan
melakukan pengawasan dan perlindungan
keamanan). Risiko dalam aspek ini
aset digital Perseroan untuk menjaga
meliputi potensi kecelakaan, insiden
keberlanjutan bisnis serta memastikan
keamanan, serta ancaman siber yang Peningkatan biaya
Risiko Keselamatan dan layanan penerbangan yang aman, nyaman,
dapat mengganggu operasional operasional
Keamanan dan andal bagi seluruh pelanggan.
penerbangan. Increase in operational
Safety and Security Risks Garuda Indonesia implements high safety
Risks related to the safety and security cost
standards by complying with the IATA
system infrastructure (e.g., policy
Operational Safety Audit (IOSA) standards.
violations, breaches of safety and security
Additionally, the Company has enhanced
measures). Risks in these aspects include
its cybersecurity technology capabilities to
the potential for accidents, security
protect customer data and its operational
incidents, and cyber threats that could
systems from digital threats through
disrupt flight operations.
collaboration with the National Cyber and
Crypto Agency (BSSN) in monitoring and
safeguarding the Company’s digital assets to
ensure business continuity and provide safe,
comfortable, and reliable flight services for
all customers.
Tata Kelola
Governance
PT Garuda Indonesia (Persero) Tbk
Risiko yang terjadi akibat preferensi
pelanggan terhadap maskapai yang Perseroan telah melakukan beberapa
menawarkan harga lebih kompetitif dan program terobosan untuk meningkatkan
fleksibilitas tinggi dalam kebijakan tiket pendapatan dan keterisian penumpang salah
dapat mengurangi daya tarik layanan Menurunkan pendapatan satunya melalui kerjasama strategis pada
Risiko Strategis premium yang ditawarkan oleh Garuda Garuda Indonesia rute Jakarta – Doha dengan Qatar Airlines.
Strategic Risk Indonesia. A decline in Garuda The Company has implemented several
The risk arising from customer preferences Indonesia's revenue breakthrough programs to increase revenue
for airlines offering competitive prices and passenger load, one of which is a strategic
and greater flexibility in ticket policies partnership on the Jakarta-Doha route with
may reduce the appeal of the premium Qatar Airways.
services provided by Garuda Indonesia.
Perseroan berkomitmen untuk mematuhi
Risiko yang mencakup potensi sanksi
2024 Sustainability Repor | Laporan Keberlanjutan
semua peraturan yang berlaku dengan
akibat ketidakpatuhan terhadap regulasi
memperkuat tata kelola perusahaan,
penerbangan, perlindungan konsumen,
meningkatkan kepatuhan terhadap
serta aspek hukum terkait hubungan
standar keselamatan penerbangan, serta
ketenagakerjaan dan kontrak bisnis serta
memperkuat kerja sama dengan regulator
pemenuhan atas kewajiban Homologasi Peningkatan beban
guna memastikan operasional berjalan sesuai
Risiko Kepatuhan hasil PKPU. operasional
dengan ketentuan hukum yang berlaku.
Compliance Risk Risks include potential sanctions Increase in operational
The Company is committed to complying with
due to non-compliance with aviation expenses
all applicable regulations by strengthening
regulations, consumer protection laws,
corporate governance, enhancing compliance
legal aspects related to labor relations
with flight safety standards, and fostering
and business contracts, and the fulfillment
collaboration with regulators to ensure
of Homologation obligations under the
operational compliance with the applicable
PKPU decision.
laws.
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Tabel Peluang Keberlanjutan dan Perubahan Iklim
Table of Sustainability Opportunities and Climate Change
Peluang Potensi Dampak Finansial
Type
Opportunities Potential Finance Impacts
Ekonomi
Economics
Produktivitas Peningkatan jumlah penumpang Peningkatan pendapatan perseroan
Productivity Increased number of Increase in company revenue
Lingkungan
Environment
Garuda Indonesia memiliki program Recycle in-flight material
yang merupakan program pemanfaatan penggunaan plastik Penurunan biaya operasional pembuangan
daur ulang dan mendaur ulang kembali material tersebut limbah dan penurunan biaya pengadaan
Resource Efficiency ketika selesai digunakan material baru
Garuda Indonesia has a Recycle in-flight material program Decreased waste disposal operating costs and
which is a program to utilize recycled plastic and recycle the decreased new material procurement costs
material when it is finished being used.
Garuda Indonesia bekerjasama dengan pihak vendor dalam Terdapat pendapatan dari kerjasama dengan
pengadaan material inflight yang ramah lingkungan (wooden pihak ketiga dalam penggunaan material
cutleries, paper cup, dan reusable carpet). ramah lingkungan
Product and Services
Garuda Indonesia cooperates with vendors in procuring There is income from cooperation with third
environmentally friendly inflight materials (wooden cutleries, parties in the use of environmentally friendly
paper cups, and reusable carpet). materials
Meningkatkan akses ke pasar baru Peningkatan pendapatan Garuda Indonesia
Market
Increasing access to new markets Increase in Garuda Indonesia's revenue
Partisipasi dalam penggunaan energi terbarukan dan
penerapan langkah-langkah efisiensi energi Penurunan biaya operasional
Resilience
Participating in the use of renewable energy and the Decrease in operational cost
implementation of energy efficiency measures
Garuda Indonesia memiliki program pengelolaan sampah yang Terdapat pendapatan dari pengelolaan lahan
dihasilkan dari aktivitas perkantoran di area Garuda City Center milik perusahaan dan/atau revenue sharing
PT Garuda Indonesia (Persero) Tbk
dan Garuda Indonesia Training Center (GITC) berdasarkan serta penurunan biaya operasional dalam
kolaborasi dengan pihak ketiga pengangkutan limbah padat non-B3
Waste Management
Garuda Indonesia has a waste management program generated A revenue from the management of company-
from office activities in the Garuda City Center and Garuda owned land and/or revenue sharing as well
Indonesia Training Center (GITC) areas based on collaboration as a decrease in operational costs in the
with third parties. transportation of non-B3 solid waste
Sosial
Garuda Indonesia memiliki program occupational safety, health,
and environment management dan security management
system untuk mempersiapkan dan merespon kecelakaan dari
Safety and Security
non-penerbangan dalam aspek safety dan security. Penurunan biaya operasional
Management for non-
Garuda Indonesia has an occupational safety, health, and Decrease in operating costs
aviation aspect
environment management program and a security management
2024 Sustainability Repor | Laporan Keberlanjutan
system to prepare for and respond to non-aviation accidents in
the aspects of safety and security.
Garuda Indonesia memiliki program safety management
system dan security management system untuk
Safety and Security mempersiapkan dan merespon kecelakaan penerbangan dalam
Penurunan biaya operasional
Management for aviation aspek safety dan security.
Decrease in operating costs
aspect Garuda Indonesia has a safety management system and security
management system program to prepare for and respond to
aviation accidents in the aspects of safety and security.
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Policy Commitment Policy Commitment
[GRI 2-23, GRI 2-24] [GRI 2-23, GRI 2-24]
Dalam menjalankan aktivitas bisnisnya, Garuda Indonesia In conducting its business activities, Garuda Indonesia consistently
senantiasa mematuhi berbagai aturan internasional yang complies with various international regulations, including:
meliputi:
1. ICAO Doc 7192-AN/857, tentang pedoman pelatihan 1. ICAO Doc 7192-AN/857, on training guidelines for airport
personel bandar udara. personnel.
2. ICAO Doc 11.3.12, tentang pedoman dan prosedur terkait 2. ICAO Doc 11.3.12, on guidelines and procedures for flight
pengelolaan data penerbangan yang meliputi penyimpanan, data management, including data storage, collection, and
pengumpulan, dan penggunaan data. utilization.
3. ICAO Doc 9481 dan ICAO Doc 9284, tentang pedoman 3. ICAO Doc 9481 and ICAO Doc 9284, on guidelines for the
pengangkutan barang-barang berbahaya (seperti bahan transportation of dangerous goods (such as chemicals,
kimia, bahan radioaktif, dan bahan beracun lainnya). radioactive materials, and other toxic substances).
4. ICAO Doc 9432, tentang Instruksi Teknis ICAO (International 4. ICAO Doc 9432, on the ICAO (International Civil Aviation
Civil Aviation Organization) untuk pengangkutan barang Organization) Technical Instructions for the air transport of
berbahaya melalui udara. dangerous goods.
5. ICAO Doc 10147, tentang pedoman persyaratan kecakapan 5. ICAO Doc 10147, on language proficiency requirements
bahasa yang ditetapkan oleh ICAO untuk komunikasi udara. established by ICAO for air communication.
6. Annex 16 volume I – volume IV, tentang pedoman yang 6. Annex 16 Volume I – Volume IV, concerning guidelines
ditetapkan oleh ICAO untuk aircraft environmental protection established by ICAO for aircraft environmental protection
pada pesawat. on aircraft.
7. ICAO Doc 6501 volume IV, tentang pedoman dan prosedur 7. ICAO Doc 6501 Volume IV, concerning guidelines and
untuk kepatuhan terhadap pelaksanaan CORSIA yang procedures for compliance with the implementation of
ditetapkan oleh ICAO CORSIA established by ICAO
8. Annex 17, 18, 19, tentang pedoman yang mengatur berbagai 8. Annexes 17, 18, 19, concerning guidelines governing various
aspek penting di dalam penerbangan, di antaranya Security, important aspects of aviation, including Security, Dangerous
Dangerous Goods, dan Safety. Goods, and Safety.
PT Garuda Indonesia (Persero) Tbk
9. Annex 1, tentang pedoman dan standard international untuk 9. Annex 1, concerning guidelines and international standards
penerbitan lisensi dan sertifikasi bagi personel penerbangan. for the issuance of licenses and certification for aviation
personnel.
10. Peraturan international lainnya untuk operasional 10. Other international regulations for flight operations such
penerbangan seperti regional regulatory (e.g EASA Third as regional regulations (e.g. EASA Third Country Operators
Country Opetors Commission) dan international civil aviation Commission) and international civil aviation authority
authority regulations (e.g. CASA Australia, CAAC China, JCAB regulations (e.g. CASA Australia, CAAC China, JCAB Japan,
Japan, GACA Saudi Arabia, etc.) GACA Saudi Arabia, etc.)
Selanjutnya, Garuda Indonesia juga mematuhi berbagai aturan Furthermore, Garuda Indonesia also complies with various
nasional yang meliputi: national regulations, including:
2024 Sustainability Repor | Laporan Keberlanjutan
1. Undang-Undang Nomor 32 Tahun 2009 tentang 1. Law No. 32 of 2009 concerning Environmental Protection
Perlindungan dan Pengelolaan Lingkungan Hidup; and Management;
2. Undang-Undang Republik Indonesia Nomor 30 Tahun 2007 2. Law of the Republic of Indonesia No. 30 of 2007 concerning
tentang Energi; Energy;
3. Undang-undang (UU) Nomor 6 Tahun 2023 tentang 3. Law No. 6 of 2023 concerning the Stipulation of Government
Penetapan Peraturan Pemerintah Pengganti Undang-Undang Regulation in Lieu of Law No. 2 of 2022 concerning Job
Nomor 2 Tahun 2022 tentang Cipta Kerja menjadi Undang- Creation into Law;
Undang;
4. Undang-Undang No. 18 tahun 2008 tentang Pengelolaan 4. Law No. 18 of 2008 concerning Waste Management;
Sampah;
5. Undang-undang (UU) Nomor 1 Tahun 2009 tentang 5. Law No. 1 of 2009 concerning Aviation;
Penerbangan;
6. Peraturan Menteri Negara Lingkungan Hidup No. 3 Tahun 6. Regulation of the Minister of Environment No. 3 of 2008
2008 tentang Tata Cara Pemberian Simbol dan Label Bahan concerning Procedures for the Assignment of Symbols and
32
Berbahaya dan Beracun. Labels for Hazardous and Toxic Substances.
Page 33
7. Civil Aviation Safety Regulations part 142, tentang 7. Civil Aviation Safety Regulations part 142, concerning
standarisasi dan persyaratan organisasi yang menyediakan standardization and requirements for organizations providing
pelatihan bagi personel penerbangan. training for aviation personnel.
8. Civil Aviation Safety Regulations part 61 dan 63 , tentang 8. Civil Aviation Safety Regulations part 61 and 63, concerning
sertifikasi dan kualifikasi untuk Pilot dan Instruktur certification and qualifications for pilots and flight instructors,
Penerbangan, serta kru penerbangan lainnya. as well as other flight crew members.
9. Civil Aviation Safety Regulations part 60, tentang pedoman 9. Civil Aviation Safety Regulations part 60, concerning
pengaturan Flight Simulation Training Devices (FTSDs) guidelines for the regulation of Flight Simulation Training
dan penggunaan perangkat simulasi penerbangan untuk Devices (FTSDs) and the use of flight simulation devices for
pelatihan personel penerbangan. the training of aviation personnel.
10. Peraturan Menteri Perhubungan Republik Indonesia Nomor 10. Regulation of the Minister of Transportation of the Republic of
38 Tahun 2015, tentang penyelenggaraan Pendidikan dan Indonesia Number 38 of 2015, concerning the implementation
Pelatihan Penerbangan SIpil. of Civil Aviation Education and Training.
11. Peraturan Menteri Perhubungan Republik Indonesia Nomor 11. Regulation of the Minister of Transportation of the Republic of
32 Tahun 2022, tentang penyelenggaraan Keamanan Indonesia Number 32 of 2022, concerning the implementation
Penerbangan Sipil. of Civil Aviation Security.
12. Keputusan Menteri Perhubungan Republik Indonesia Nomor 12. Decree of the Minister of Transportation of the Republic of
546 Tahun 2015, tentang Pedoman Penyelenggaraan Sistem Indonesia Number 546 of 2015, concerning Guidelines for
Manajemen Keselamatan Penerbangan. the Implementation of Aviation Safety Management Systems.
13. Undang-Undang No. 13 tahun 2003 dan Undang-Undang 13. Law No. 13 of 2003 and Law No. 6 of 2023, respect for equality
Nomor 6 Tahun 2023, penghormatan terhadap kesetaraan of opportunity in employment is consistent with Law No. 21
kesempatan dalam bekerja selaras dengan Undang-Undang of 1999 concerning the Ratification of ILO Convention No.
Nomor 21 Tahun 1999 tentang Pengesahan ILO Convention 111 Concerning Discrimination in Respect of Employment
No. 111 Concerning Discrimination in Respect of Employment and Occupation
and Occupation (Konvensi ILO Mengenai Diskriminasi dalam
Pekerjaan dan Jabatan).
14. Instruksi Presiden Republik Indonesia No. 9 Tahun 2000 tentang 14. Instruction of the Republic of Indonesia No. 9 of 2000
Pengarusutamaan Gender dalam Pembangunan Nasional. Concerning Gender Mainstreaming in National Development
15. Panduan Kesetaraan dan Non Diskriminasi di Tempat Kerja 15. Guidelines on Equality and Non-Discrimination in the
PT Garuda Indonesia (Persero) Tbk
di Indonesia (Kementerian Tenaga Kerja dan Transmigrasi RI). Workplace in Indonesia (Ministry of Manpower and
Transmigration of the Republic of Indonesia).
16. Peraturan Menteri Lingkungan Hidup dan Kehutanan No. 21 16. Minister of Environment and Forestry Regulation No. 21 of
Tahun 2022 tentang Tata Laksana Penerapan Nilai Ekonomi 2022 on the Procedures for Implementing Carbon Economic
Karbon. Value.
17. Keputusan Menteri Perhubungan No. 8 Tahun 2023 tentang 17. Decree of the Minister of Transportation No. 8 of 2023 on the
Penetapan Aksi Mitigasi Perubahan Iklim Sektor Transportasi Determination of Climate Change Mitigation Actions in the
Untuk Pencapaian Target Kontribusi Yang Ditetapkan Secara Transportation Sector to Achieve the Nationally Determined
Nasional. Contribution Target.
Garuda Indonesia juga senantiasa memastikan bahwa proses Garuda Indonesia also ensures that its business processes
2024 Sustainability Repor | Laporan Keberlanjutan
bisnis yang dijalankan telah sesuai dengan standar internasional comply with international standards, as reflected in the following
yang tercermin dengan telah dimilikinya sertifikasi sebagai certifications.
berikut.
1. SNI ISO 37001:2016 Anti Bribery-Management System 1. SNI ISO 37001:2016 Anti Bribery-Management System
2. AOC (Air Operator Certificate) 2. AOC (Air Operator Certificate)
3. IOSA (IATA Operational Safety Audit) 3. IOSA (IATA Operational Safety Audit)
Berbagai aturan yang diacu, kemudian digunakan oleh Garuda Regulations referred to are then used by Garuda Indonesia
Indonesia untuk merumuskan berbagai kebijakan internal. to form various internal policies. Garuda Indonesia's internal
Kebijakan internal Garuda Indonesia senantiasa disertai oleh policies are always accompanied by due diligence to assess the
adanya uji tuntas yang digunakan untuk menilai efektivitas effectiveness of their implementation. The internal policies and
penerapan kebijakan internal Garuda Indonesia. Adapun due diligence owned by Garuda Indonesia are as follows:
kebijakan internal dan uji tuntas yang dimiliki Garuda Indonesia,
sebagai berikut.
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Kebijakan Uji Tuntas Penanggungjawab
Policy Due Diligence Person in charge
Kebijakan Tata Kelola Perusahaan Asesmen Tata Kelola Perusahaan Unit Corporate Secretary
Corporate Governance Policies Corporate Governance Assessment Corporate Secretary Unit
Efektivitas pengelolaan risiko dievaluasi
Kebijakan Manajemen Risiko secara rutin (per kuartal) Unit Manajemen Risiko
Risk Management Policy Risk management effectiveness is evaluated Risk Management Unit
regularly (quarterly)
Kebijakan Sistem Manajemen Anti
SNI ISO 37001:2016 Anti-Bribery- Unit Corporate Legal & Compliance
Penyuapan
Management System Corporate Legal & Compliance Unit
Anti-Bribery Management System Policy
Kebijakan Vendor SNI ISO 37001:2016 Anti Bribery- Unit Business Support & General Affairs
Vendor Policy Management System Business Support & General Affairs Unit
Unit Corporate Quality & Safety
Management
OSH&E Policy IATA Operational Safety Audit
Corporate Quality & Safety Management
Unit
Kebijakan Respectfull Workplace (RWP) Survei Kepuasan Karyawan Unit Organization Transformation
Respectful Workplace (RWP) Policy Employee Satisfaction Survey Organization Transformation Unit
Kebijakan Career Management Survei Kepuasan Karyawan Unit Organization Transformation
Career Management Policy Employee Satisfaction Survey Organization Transformation Unit
Kebijakan Equal Employement Opportunity Survei Kepuasan Karyawan Unit Organization Transformation
Equal Employment Opportunity Policy Employee Satisfaction Survey Organization Transformation Unit
Kebijakan ESG Unit Corporate Sustainability
CORSIA Verification
ESG Policy Corporate Sustainability Unit
Di samping memiliki uji tuntas, Garuda Indonesia juga In addition to conducting due diligence, Garuda Indonesia also
menerapkan prinsip kehati-hatian yang merupakan bentuk applies the precautionary principle to prevent and mitigate
upaya Garuda Indonesia dalam melakukan mengambil tindakan potential negative impacts caused by the Company's operational
untuk mencegah dan memitigasi potensi dampak negatif yang activities. If employees encounter unsafe working conditions, they
PT Garuda Indonesia (Persero) Tbk
disebabkan oleh aktivitas operasional Perseroan. Dalam hal are encouraged to report it through the Integrated Electronic
terjadi kondisi kerja yang tidak aman, karyawan dapat melaporkan Safety Database (IESD) system or the Hazard Reporting Form
sistem Integrated Electronic Safety Database (IESD) maupun Form provided by the Company. These reports are then followed up by
Pelaporan Bahaya yang telah disediakan oleh Perseroan, yang the Corporate Quality, Safety & Environment Management Unit
selanjutnya akan ditindaklanjuti oleh Unit Corporate Quality, and other relevant departments. According to the Stop Working
Safety & Environment Management, serta departemen terkait Authority policy, employees are also empowered to leave work
lainnya. Karyawan dianjurkan untuk meninggalkan pekerjaan if they believe the work activity is unsafe.
atau menghentikan pekerjaan sesuai kebijakan Stop Working
Authority apabila merasa kegiatan pekerjaan tersebut tidak aman.
Terkait dengan penghormatan terhadap hak asasi manusia telah Respect for human rights is enshrined in the Respectful Workplace
2024 Sustainability Repor | Laporan Keberlanjutan
tertuang dalam Respectful Workplace Policy yang tertuang dalam Policy contained in JKTDZ/SKEP/50132/2024 dated July 24,
Surat Keputusan JKTDZ/SKEP/50132/2024 pada tanggal 24 2024. The policy states that all operational activities of Garuda
Juli 2024. Dalam kebijakan tersebut menyatakan bahwa seluruh Indonesia shall always apply the following principles:
aktivitas operasional Garuda Indonesia senantiasa menerapkan
prinsip-prinsip sebagai berikut:
1. No Discrimination 1. No Discrimination
Seluruh Insan Garuda Indonesia dilarang melakukan All Garuda Indonesia personnel are prohibited from engaging
pembedaan perilaku, peminggiran (marjinalisasi), in discriminatory behavior, marginalization, restriction, and/
pembatasan dan/atau pengucilan kepada insan Garuda or exclusion toward other Garuda Indonesia personnel. All
Indonesia lainnya. Seluruh insan Garuda Indonesia tidak Garuda Indonesia personnel must not discriminate based on
boleh membeda-bedakan jenis kelamin, agama, etnis, gender, religion, ethnicity, race, social status, marital status,
ras, status sosial, status perkawinan, status ekonomi, usia, economic status, age, nationality, skin color, group affiliation,
kebangsaan, warna kulit golongan, bahasa, dan disabilitas. language, or disability.
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2. No Bullying 2. No Bullying
Seluruh Insan Garuda Indonesia dilarang melakukan tindakan All Garuda Indonesia personnel are prohibited from engaging
agresif kepada semua orang, baik pada saat bekerja maupun in aggressive behavior toward anyone, whether at work or
di media sosial dan/atau media komunikasi, diantaranya on social media and/or other communication platforms,
berupa perundungan seperti mengganggu, menjahili including bullying such as harassing, teasing, causing trouble,
terus-menerus, membuat susah, menyakiti orang lain baik or hurting others physically or psychologically, in the form
secara fisik maupun psikis, dalam bentuk kekerasan verbal, of verbal, social, and physical violence that is persistent and
sosial, dan fisik secara terus menerus dan berulang dari repeated over time, which may cause physical suffering,
waktu ke waktu yang dapat menyebabkan penderitaan fisik, psychological distress, or loss/damage.
penderitaan psikologis, maupun kerugian/kerusakan.
3. No Harrasment 3. No Harassment
Seluruh Insan Garuda Indonesia dilarang melakukan All Garuda Indonesia personnel are prohibited from engaging
serangkaian perilaku, isyarat, dan perbuatan asusila di in a series of behaviors, gestures, and indecent acts at the
tempat kerja maupun berbagai media komunikasi yang workplace or through various communication media that are
tidak sesuai dengan hukum atau ketentuan perundang- not in accordance with the law or regulations on human rights,
undangan tentang hak asasi manusia yang bertujuan with the aim of intimidating and causing adverse effects on the
mengintimidasi dan memberikan dampak buruk pada aspek physical, psychological/mental, sexual, or economic aspects
fisik, psikologis/mental, seksual, maupun ekonomi kepada of other Garuda Indonesia personnel, causing someone to feel
Insan Garuda Indonesia lainnya yang membuat seseorang intimidated, humiliated, offended, belittled, or humiliated,
merasa terintimidasi, terhina, tersinggung, direndahkan, and causing difficulties in performing duties or posing risks
atau dipermalukan dan mengakibatkan kesulitan dalam to the safety, health, and security of employees.
melaksanakan tugas atau dapat menyebabkan risiko terhadap
keamanan, kesehatan, dan keselamatan pegawai.
4. No Violence 4. No Violence
Seluruh Insan Garuda Indonesia dilarang melakukan All Indonesian Garuda personnel are prohibited from
tindakan, paksaan, perampasan secara sewenang-wenang, committing acts of coercion, arbitrary deprivation, abuse, or
penganiayaan, serta pemukulan terhadap orang lain di assault against others in the workplace, whether in public or
PT Garuda Indonesia (Persero) Tbk
tempat kerja, yang muncul baik secara publik atau privat, yang private, that may cause physical, psychological, sexual, or
dapat menyebabkan kerugian/kerusakan atau penderitaan economic harm or suffering.
fisik, psikologis, seksual, maupun ekonomi.
5. Equality 5. Equality
Perseroan senantiasa menjamin ada perlakukan yang sama The Company always ensures equal treatment in employment
dalam pekerjaan dan jabatan bagi seluruh Insan Garuda and positions for all Garuda Indonesia personnel, regardless
Indonesia, tanpa memandang jenis kelamin, etnis, keyakinan of gender, ethnicity, religious beliefs, personal characteristics,
agama, karakteristik pribadi, asal-usul sosial, status sosial, social origin, social status, economic status,birth, national
status ekonomi, kelahiran, asal-usul kebangsaan, pendapat origin, political opinions, disabilities, or membership in a
politik, disabilitas, maupun keanggotaan dalam serikat labor union within the Company.
2024 Sustainability Repor | Laporan Keberlanjutan
pekerja di Perseroan.
Perseroan tidak memberikan toleransi terhadap pelaku perbuatan The Company does not tolerate any acts of discrimination,
diskriminasi, perundungan, pelecehan, dan kekerasan yang bullying, harassment, or violence committed by employees of
dilakukan oleh Insan Garuda Indonesia. Seluruh Insan Garuda Garuda Indonesia. All employees of Garuda Indonesia, whether
Indonesia, baik yang mengalami, melihat, mendengar, dan/atau they experience, witness, hear, or become aware of any acts or
mengetahui terjadinya tindakan atau dugaan tindakan Pelanggaran suspected acts of violations of the RWP, are required to report
RWP, wajib melaporkannya melalui sistem Penanganan Pengaduan them through the Whistleblowing System. The Company
Dugaan Pelanggaran (Whistleblowing System). Perseroan provides protection and confidentiality for whistleblowers. In
memberikan perlindungan dan kerahasiaan bagi pelapor. Atas line with the Company's commitment to upholding human rights
komitmen Perseroan dalam menjunjung hak asasi manusia di in all its operational activities, the Company was not involved in
seluruh aktivitas operasionalnya, sepanjang tahun 2024, Perseroan any incidents related to human rights throughout the year 2024.
tidak terlibat pada insiden terkait hak asasi manusia.
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Berbagai kebijakan yang dimiliki telah ditandatangani oleh Direksi Applied policies have been signed by the Board of Directors and
dan berlaku untuk seluruh karyawan. Kebijakan internal Garuda effective to all employees. Garuda Indonesia's internal policies have
Indonesia telah disosialisasikan melalui website resmi Garuda been disseminated through the official website of Garuda Indonesia,
Indonesia yaitu www.Garuda-Indonesia.com. Namun demikian, masih www.Garuda-Indonesia.com. However, there are still some policies
terdapat beberapa kebijakan yang belum diunggah ke dalam website that have not been uploaded to the official website of Garuda
resmi Garuda Indonesia dikarenakan lingkup kebijakan yang bersifat Indonesia due to the internal nature of their scope. For policies
internal. Untuk kebijakan yang tidak diunggah, disosialisasikan that are not uploaded, they are communicated to employees
kepada karyawan melalui Document Management System Garuda through the Garuda Indonesia Document Management System
Indonesia (DMSGA). Khusus untuk sosialisasi kebijakan bagi mitra (DMSGA). Policies for business partners and other stakeholders
bisnis dan pemangku kepentingan lainnya, juga disosialiasikan are disseminated through the Garuda Indonesia website, such
melalui website Garuda Indonesia serta pertemuan dengan mitra as meetings with business partners and contractual documents.
bisnis serta melalui dokumen kontrak kerja.
Kebijakan internal yang dimiliki oleh Garuda Indonesia digunakan The internal policies owned by Garuda Indonesia serve as the
sebagai landasan dalam Standar Operasional Prosedur foundation for the Standard Operating Procedures (SOP),
(SOP) yang telah terintegrasi dengan strategi perusahaan which are integrated with the company's strategy and act as
yang merupakan pedoman bagi seluruh karyawan Garuda guidelines for all Garuda Indonesia employees in carrying out
Indonesia dalam menjalankan kegiatan operasionalnya. Dalam their operational activities. In optimizing the implementation of
mengoptimalkan penerapan kebijakan internal, Garuda Indonesia internal policies, Garuda Indonesia has provided trainings to all
telah memberikan pelatihan kepada seluruh karyawan di employees, these include Anti-Bribery Management System
antaranya pelatihan Sistem Manajemen Anti Penyuapan (SMAP), (ABMS) training, leadership training (structural level), culture
pelatihan terkait leadership (struktural level), culture (termasuk (including diversity), compliance (all employees), data protection
diversity), compliance (semua pegawai), data protection (semua (all employees), and inclusivity (women's development). The
pegawai), dan inclusivity (women development). Adapun total total number of training participants during 2024 is as follows.
peserta pelatihan selama tahun 2024 sebagai berikut.
Total Jumlah
Program Pelatihan Total Jumlah Peserta Total Jam Pelatihan
No. Pelatihan
Training Program Total Participants Total Training Hours
Total Training
PT Garuda Indonesia (Persero) Tbk
1. Pilot 2.166 10.322 98.758
2 Flight Attendant 596 7.761 240.813
3 FOO & Ground Support 160 917 16.054
4 Maintenance and Engineering 38 393 7.736
5 Airline Business 136 863 10.412
6 Management and Development Training 116 1142 28.605
TOTAL 3.212 21.398 402.378
Informasi pelatihan dan pengembangan kompetensi lainnya The Training and Competency Development section of this
disampaikan pada bagian Pelatihan dan Pengembangan Sustainability Report provides information on other training
2024 Sustainability Repor | Laporan Keberlanjutan
Kompetensi pada Laporan Keberlanjutan ini. and competency development.
Proses Untuk Memulihkan Processes To Remediate
Dampak Negatif [GRI 2-25] Negative Impacts [GRI 2-25]
Garuda Indonesia memiliki komitmen untuk memberikan Garuda Indonesia is committed to positively impacting the
dampak positif bagi lingkungan dan masyarakat melalui aktivitas environment and society through its operational activities.
operasionalnya. Namun demikian, aktivitas operasional Garuda However, its operations are not without potential negative
Indonesia tidak terlepas dari adanya potensi dampak negatif berupa impacts, including air pollution. Garuda Indonesia's efforts to
timbulnya polusi udara. Upaya Garuda Indonesia dalam memitigasi mitigate potential negative impacts include implementing carbon
potensi dampak negatif yaitu dengan mengadakan program carbon offset programs through mileage exchanges, corporate social
offset melalui penukaran, mileage pelanggan maupun melalui and environmental responsibility programs, and participating in
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program tanggung jawab sosial dan lingkungan, dan ikut serta the purchase of Greenhouse Gas Emission Reduction Certificates
dalam pembelian Sertifikat Pengurangan Emisi Gas Rumah Kaca (SPE-GRK) on the Indonesia Carbon Exchange.
(SPE GRK) di Bursa Karbon Indonesia.
Garuda Indonesia juga telah menyediakan saluran pengaduan Garuda Indonesia also provides complaint channels for affected
bagi pihak terdampak atas aktivitas operasional Garuda Indonesia. parties regarding its operational activities. There are 8 (eight)
Garuda Indonesia menyediakan 8 (delapan) saluran pengaduan complaint channels to accommodate aspirations, complaints,
untuk menampung aspirasi, pengaduan, pencarian informasi, and information inquiries, namely email, telephone service,
yaitu e-mail, layanan telfon, media sosial, whatsapp, live chat, social media, WhatsApp, live chats, customer feedback forms,
customer feedback form, eksternal (LAPOR Kemenhub, BPKN, external channels (LAPOR Kemenhub, BPKN, YLKI), and direct
YLKI), pelaporan di kantor penjualan Garuda Indonesia. reports to Garuda Indonesia sales offices.
Garuda Indonesia melibatkan Divisi Ground Service, In-flight Garuda Indonesia involves the Ground Service Division, In-flight
Service, Cabin Crew Management, Legal dan Corporate Secretary Service, Cabin Crew Management, and Legal and Corporate
dalam merancang, meninjau, melaksanakan, dan meningkatkan Secretary in designing, reviewing, implementing, and improving
kualitas mekanisme pengaduan. the quality of the complaint mechanisms.
Mekanisme penanganan pengaduan senantiasa dievaluasi The complaint handling mechanism is regularly evaluated
secara berkala melalui monitoring harian, pelaporan kinerja through daily monitoring and weekly and monthly performance
mingguan dan bulanan, selain itu penanganan pengaduan diukur reporting which then would be measured using case completion
menggunakan case completion rate, CSI & NPS. Diluar evaluasi rate, CSI, and NPS. Additionally, the customer care unit will hold
dan monitoring rutin, unit customer care akan mengadakan rapat coordination meetings with relevant units to expedite complaint
koordinasi penyelesaian pengaduan dengan unit terkait untuk resolution.
percepatan penyelesaian.
Potensi dampak negatif lainnya yaitu terkait dengan potensi Another potential negative impact is the risk of workplace
terjadinya kecelakaan kerja. upaya Garuda Indonesia dalam accidents. To prevent health and safety risks in the workplace,
mencegah potensi terjadinya dampak kesehatan dan keselamatan the company has established the Occupational Safety and
kerja yaitu dengan membentuk Panitia Pembina Keselamatan dan Health Advisory Committee (P2K3), which is responsible for
PT Garuda Indonesia (Persero) Tbk
Kesehatan Kerja (P2K3) sebagai penanggung jawab di bidang OHS sector. The establishment of P2K3 is regulated in the
K3. Keberadaan P2K3 diatur dalam Penetapan Keputusan Kepala Decree of the Head of Manpower and Transmigration Office
Dinas Tenaga dan Transmigrasi Provinsi Banten Nomor:566/2289- of the Banten Province No. 560/1507-DTKT/BINWAS/P2K3/
DTKT/BINWAS/P2K3/IX/2024 tentang Penetapan Panitia Pembina VII/2019 on the Establishment of the Occupational Safety and
Keselamatan dan Kesehatan Kerja di Perusahaan PT Garuda Indonesia Health Advisory Committee at PT Garuda Indonesia (Persero)
(Persero) Tbk. Garuda Indonesia juga telah mempersiapkan dan Tbk. Garuda Indonesia has also prepared for and responded to
merespons keadaan darurat berupa kecelakaan penerbangan, emergency situations such as aviation accidents, bomb threats,
ancaman bom, pembajakan, penculikan, perang/kekacauan sipil, hijackings, kidnappings, war/civil unrest, pandemics, and natural
pandemik, dan bencana alam/kebakaran yang dapat berpengaruh disasters/fires that may impact its flight operations.
terhadap operasional penerbangan Garuda Indonesia.
2024 Sustainability Repor | Laporan Keberlanjutan
Dalam hal terjadi insiden kecelakaan kerja, Garuda Indonesia memiliki Garuda Indonesia has remediation efforts for workplace accidents,
upaya remediasi yaitu melalui pelaporan kepada internal unit yang including reporting to internal units such as healthcare, quality
membidangi fasilitas kesehatan, unit yang membidangi quality & & safety, and Human Capital regarding work accident insurance
safety serta Unit Human Capital berkaitan dengan klaim asuransi claims. Additionally, the company issues and publishes safety
kecelakaan kerja serta menerbitkan dan mempublikasikan safety information related to situational awareness and incorporates
information terkait dengan situational awareness, menyampaikan lessons learned into training activities and others.
sebagai lesson learn pada setiap akitivitas training dan sebagainya.
Garuda Indonesia juga telah memberikan pelatihan terkait K3 kepada Garuda Indonesia has also provided occupational health and
karyawan Perseroan untuk mewujudkan kecelakaan kerja nihil dan safety (OHS) training to its employees to achieve zero workplace
tidak adanya penyakit akibat kerja. Efektivitas penerapan sistem K3 accidents and prevent work-related illnesses. The effectiveness
di Garuda Indonesia terlihat dari penurunan jumlah kecelakaan kerja of this system is evident from the decrease in the number of
menjadi 178 insiden sepanjang tahun 2024 menurun dibandingkan workplace accidents within the Company, which dropped to 178
dengan tahun 2023 yang sebanyak 261 insiden. incidents in 2024, compared to 261 incidents in 2023.
37
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Ikhtisar Kinerja Keberlanjutan [OJK B]
Sustainability Performance Highlights [OJK B]
Kinerja Aspek Ekonomi [OJK B.1, TR-AL- Economic Performance [OJK B.1, TR-AL-
000.A, TR-AL-000.B, TR-AL-000.C, TR-AL-000.D, TR-AL- 000.A, TR-AL-000.B, TR-AL-000.C, TR-AL-000.D, TR-AL-
000.E, TR-AL-000.F, TR-AF-000.A, TR-AF-000.B] 000.E, TR-AL-000.F, TR-AF-000.A, TR-AF-000.B]
Uraian Satuan
2024 2023 2022
Description Unit
Kuantitas Produk (Garuda
Indonesia dan Entitas Anak
Kegiatan Usaha
Perusahaan) 9 9 9
Business Activities
Product Quantity (Garuda
Indonesia and Subsidiaries)
Dalam Juta
Jumlah Penumpang Penumpang
23,67 24,84 14,85
Number of Passengers in Million
Passengers
Available seat kilometres
(ASK) Dalam Miliar USD
39,61 41,71 23,19
Available Seat Kilometers In Billion USD
(ASK)
Seat load factor
% 78,90 72.4 72,94
Seat load factor
Cargo Load Factor
% 37,30 36,5 42,25
Cargo Load Factor
Revenue Passenger
Kilometres (RPK) Dalam Miliar USD
31,25 24,58 16,92
Revenue Passenger In Billion USD
Kilometers (RPK)
Jumlah penerbangan
(ref. RP)
Number of departures 74.504 58.848 37.906
Number of flights
PT Garuda Indonesia (Persero) Tbk
(ref. RP)
Average
age of fleet
Tahun
• Garuda Indonesia 12,90 11,84 11,19
Year
Tahun
• Citilink 11,94 10,94 9,94
Year
Total Fleet
Armada
• Garuda Indonesia 73 71 68
Fleet
Armada
• Citilink 66 66 66
2024 Sustainability Repor | Laporan Keberlanjutan
Fleet
2 (recycle in-flight
material dan ujicoba
Produk ramah lingkungan Unit produk 6 (recycle in-flight 1 (recycle in-flight
bioavtur)
Eco-friendly products Products Unit material) material)
2 (recycling in-flight
material and bioavtur trial)
Pendapatan Usaha US Dolar
3.416.526.383 2.936.631.094 2.100.079.558
Operating Revenue US Dollar
Laba/Rugi bersih US Dolar
(69.776.329) 251.996.580 3.736.670.304
Net Profit/Loss US Dollar
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Uraian Satuan
2024 2023 2022
Description Unit
Pelibatan pemasok lokal
(barang dan jasa) Perusahaan/Mitra 157 dari 213 125 dari 165 108 dari 157
Involvement of Local (Products Companies/Partners (73.71) (75,75%) (68,79%)
and Services) Suppliers
Jumlah Dana Penyaluran Dana
TJSL** US Dolar
1.073.316 366.649 480.384
Total Distribution of Social and US Dollar
Environmental Responsibility
Funds
Keterangan:
Description:
**) Konversi dari Rupiah ke USD merujuk APBN 2024, kurs 1USD = Rp15.000
**) Conversion from Rupiah to USD according to APBN 2023, 1USD = IDR14,800
Kinerja Aspek Lingkungan Hidup [OJK B.2] Environmental Performance [OJK B.2]
Uraian Satuan
2024 2023 2022
Description Unit
Penggunaan listrik kWh 7.319.694 7.105.068 6.689.375
(area Kantor Pusat Garuda
City Centre)
Electricity Consumption (Head Gigajoule 26.350,9 25.578,24 24.081,75
Office of Garuda City Centre)
Penggunaan BBM
Oil Fuel Consumption
Avtur
Gigajoule 35.765.437 27.365.741 17.252.822
Jet fuel
Solar
Gigajoule 2.507,98 1.038,38 506,05
PT Garuda Indonesia (Persero) Tbk
Diesel
Bensin
Gigajoule 105.634,98 77.733,41 55.819,40
Gasoline
Penggunaan air (area Kantor
Pusat Garuda City Centre) Meter kubik
46.472 20.464 52.388
Water Consumption (Head Cubic Meter
Office of Garuda City Centre)
Pengurangan limbah
elektronik, AC bekas, baterai/
accu bekas, lampu Ton
- 1.556 -
Reduction of electronics, used Tons
AC, used battery, and lamp
wastes
2024 Sustainability Repor | Laporan Keberlanjutan
Pengurangan efluen
m3 - - 22.303,52
Effluent reduction
Pengurangan emisi yang
dihasilkan
kgCO2 - 4.943.422 5.274.935
Reduction of produced
emission
Pelestarian keanekaragaman
Batang pohon
hayati 7.800 6.059 5.555
Trees
Biodiversity conservation
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Pengangkutan Kargo Hewan dan Tumbuhan Dari Transportation of Animal and Plant Cargo from Illegal
Illegal Wildlife Trafficking dan Memastikan Animal Wildlife Trafficking And Ensuring Animal Welfare
Well-Being
Sebagai perusahaan yang bergerak dalam industri jasa As a company operating in the air transportation industry, the
transportasi udara, Perseroan berkomitmen untuk menjaga Company is committed to preserving biodiversity by ensuring
kelestarian keanekaragaman hayati dengan menjaga adanya the transportation of animal and plant cargo from illegal wildlife
pengangkutan kargo hewan dan tumbuhan dari illegal trafficking and ensuring animal well-being during transportation
wildlife trafficking dan memastikan animal well-being selama from the origin to the destination. This prevention policy is
pengangkutan dari daerah asal menuju daerah tujuan. Kebijakan outlined in Garuda Indonesia's cargo transportation regulations.
pencegahan tersebut tertuang dalam pengangkutan kargo In 2024, Garuda Indonesia conducted approximately 2,450
milik Garuda Indonesia. Selama tahun 2024, Garuda Indonesia animal and plant cargo shipments in accordance with applicable
melakukan pengangkutan kargo hewan dan tumbuhan sekitar regulations.
2,450 pengangkutan sesuai dengan ketentuan yang berlaku.
Kinerja Aspek Sosial [OJK B.3] Social Performance [OJK B.3]
Dampak Positif
Positive Impacts
Uraian Satuan
2024 2023 2022
Description Unit
Rata-Rata Jam Pelatihan Pegawai Jam/Pegawai
19 16 12
Average Employee Training Hours Hours/Employee
Skala Likert
Employee Engagement 86 82 87,70
Likert Scale
Skala Likert
Employee Satisfaction 73 72 78,34
Likert Scale
Indeks Kepuasan Pelanggan Skala Likert
84,1 82,4 83,0
PT Garuda Indonesia (Persero) Tbk
Customer Satisfaction Index Likert Scale
Net Promotor Score % 65,2 74,5 71,2
Dampak Negatif Negative Impacts
Garuda Indonesia memiliki komitmen untuk terus memberikan Garuda Indonesia is committed to continuously creating a positive
dampak positif bagi seluruh pemangku kepentingan. Namun impact for all its stakeholders. However, the negative impacts of
demikian, aktivitas operasional Garuda Indonesia tidak terlepas dari Garuda Indonesia's operational activities are inseparable from the
terjadinya dampak negatif berupa adanya potensi timbulnya polusi potential of air pollution caused by aircraft operations. Garuda
udara yang disebabkan oleh aktivitas operasional pesawat terbang. Indonesia mitigates these impacts by using SAF or Bioavtur,
Upaya yang dilakukan Garuda Indonesia dalam memitigasi dampak implementing carbon offset programs through customer
tersebut di antaranya dengan menggunakan SAF atau bioavtur, mileage redemptions and corporate social and environmental
2024 Sustainability Repor | Laporan Keberlanjutan
mengadakan program carbon offset melalui penukaran, mileage responsibility programs, and participating in the purchase of
pelanggan maupun melalui program tanggung jawab sosial dan Greenhouse Gas Emission Reduction Certificates (SPE-GRK) in
lingkungan, dan ikut serta dalam pembelian Sertifikat Pengurangan Indonesia Carbon Exchange.
Emisi Gas Rumah Kaca (SPE GRK) di Bursa Karbon Indonesia.
Potensi dampak negatif lainnya yaitu terjadinya kecelakaan kerja Another potential negative impact is the occurrence of workplace
pada aktivitas operasional Garuda Indonesia. Upaya mitigasi accidents during Garuda Indonesia's operational activities. The
yang dilakukan yaitu dengan melakukan pelaporan kepada mitigation efforts include reporting to internal units responsible
internal unit yang membidangi fasilitas Kesehatan, unit yang for health facilities, units in charge of quality & safety, and the
membidangi quality & safety serta Unit Human Capital berkaitan Human Capital unit regarding workplace accident insurance
dengan klaim asuransi kecelakaan kerja serta menerbitkan dan claims. Additionally, Garuda Indonesia issues and publishes
mempublikasikan safety information terkait dengan situational safety information related to situational awareness, incorporates
awareness, menyampaikan sebagai lesson learn pada setiap lessons into training activities, and others.
akitivitas training dan sebagainya.
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Uraian Satuan
2024 2023 2022
Description Unit
Jumlah kecelakaan kerja Jenis
3 11 7
Total Occupational Accidents Type
PT Garuda Indonesia (Persero) Tbk
2024 Sustainability Repor | Laporan Keberlanjutan
41
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2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk 42
Page 43
Profil
Perusahaan
Company Profile
Page 44
Profil Perusahaan [OJK C]
Company Profile [OJK C]
Visi, Misi, dan Nilai Vision, Mission, and
Keberlanjutan [OJK C.1] Sustainability Values [OJK C.1]
Visi dan misi Garuda Indonesia telah selaras dengan visi dan misi Garuda Indonesia's vision and mission are aligned with
keberlanjutan. Visi dan misi Perseroan adalah sebagai berikut. sustainability goals. The Company's vision and missions are
as follows.
Visi To Become a Sustainable Aviation Group by
Connecting Indonesia and Beyond While
Vision
Delivering Indonesian Hospitality
Strengthening Business Fundamental Through
Strong Revenue Growth, Cost Leadership
Implementation, Organization Effectiveness and
Misi Group Synergy Reinforcement While Focusing on
High Standard of Safety and Customer-Oriented
Mission Services Delivered by Professional & Passionate
Employees
PT Garuda Indonesia (Persero) Tbk
2024 Sustainability Repor | Laporan Keberlanjutan
44
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NILAI KEBERLANJUTAN SUSTAINABILITY VALUES
Sebagai bagian dari Badan Usaha Milik Negara, Perseroan As part of a State-Owned Enterprise, the Company bears a
memiliki tanggung jawab yang besar dalam mendukung significant responsibility in supporting national economic growth,
pertumbuhan ekonomi nasional, meningkatkan kesejahteraan enhancing social welfare, and creating extensive employment
sosial, serta menciptakan lapangan pekerjaan yang luas. Oleh opportunities. Hence, strengthening the values of integrity and
karenanya, penguatan nilai-nilai integritas dan profesionalisme professionalism is crucial in driving excellent and sustainable
menjadi sangat penting dalam mendorong kinerja yang unggul performance. The Company adheres to the core values of
dan berkelanjutan. Perseroan telah menganut dan menanamkan BUMN human capital, the AKHLAK, an acronym for Trustworthy,
nilai-nilai utama sumber daya manusia BUMN yang terdiri dari Competent, Harmonious, Loyal, Adaptive, and Collaborative.
Amanah, Kompeten, Harmonis, Loyal, Adaptif dan Kolaboratif By implementing the AKHLAK values, the Company strives
(AKHLAK). Dengan menerapkan nilai AKHLAK, Perseroan to strengthen the role of SOEs as the main driver of economic
berupaya memperkuat peran BUMN sebagai penggerak growth, the achievement of social welfare, job creation, and talent
utama pertumbuhan ekonomi, pencapaian kesejahteraan sosial, development. The AKHLAK values are not only the company’s
penyedia lapangan pekerjaan, serta pengembang talenta. Nilai identity but also a unifying work culture that drives a sustainable
AKHLAK tidak hanya menjadi identitas perusahaan, tetapi and continuously evolving performance.
juga pengikat budaya kerja yang mendorong kinerja yang
berkelanjutan dan terus berkembang.
Nilai-nilai utama AKHLAK selaras dengan nilai-nilai AKHLAK values align with sustainability principles, as explained
keberlanjutan dengan penjelasan sebagai berikut. below.
Amanah Amanah (Trustworthy)
Memiliki definisi “memegang teguh kepercayaan yang diberikan” Defined as "holding firmly to the trust given," with behavioral guidelines:
dengan panduan perilaku:
• Memenuhi janji dan komitmen; • Fulfilling promises and commitments;
• Bertanggungjawab atas tugas, keputusan, dan tindakan yang • Taking responsibility for tasks, decisions, and actions;
dilakukan;
• Berpegang teguh kepada nilai moral dan etika. • Holding steadfast to moral and ethical values.
PT Garuda Indonesia (Persero) Tbk
Kompeten Kompeten (Competent)
Memiliki definisi “terus belajar dan mengembangkan kapabilitas” Defined as "continuously learning and developing capabilities," with
dengan panduan perilaku: behavioral guidelines:
• Meningkatkan kompetensi diri untuk menjawab tantangan • Enhancing personal competence to meet ever-changing
yang selalu berubah; challenges;
• Membantu orang lain belajar; • Helping others to learn;
• Menyelesaikan tugas dengan kualitas terbaik. • Completing tasks in the best quality.
Harmonis Harmonis (Harmonious)
Memiliki definisi “saling peduli dan menghargai perbedaan” Defined as "caring and respecting differences," with behavioral guidelines:
2024 Sustainability Repor | Laporan Keberlanjutan
dengan panduan perilaku:
• Menghargai setiap orang apapun latar belakangnya; • Respecting every person regardless of their background
• Suka menolong orang lain; • Willing to help others;
• Membangun lingkungan kerja yang kondusif. • Creating a conducive work environment.
Loyal Loyal
Memiliki definisi “berdedikasi dan mengutamakan kepentingan Defined as "dedicated and prioritizing the interests of the nation and
bangsa dan negara” dengan panduan perilaku: state," with behavioral guidelines:
• Menjaga nama baik sesama karyawan, pimpinan, BUMN, • Protecting the reputation of colleagues, leaders, SOEs, and
dan Negara; the country;
• Rela berkorban untuk mencapai tujuan yang lebih besar; • Willing to sacrifice for a greater goal;
• Patuh kepada pimpinan sepanjang tidak bertentangan dengan • Obeying leaders as long as they do not conflict with law
hukum dan etika. and ethics.
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Adaptif Adaptif (Adaptive)
Memiliki definisi “terus berinovasi dan antusias dalam Defined as "constantly innovating and being enthusiastic in driving or
menggerakkan ataupun menghadapi perubahan” dengan facing changes," with behavioral guidelines:
panduan perilaku:
• Cepat menyesuaikan diri untuk menjadi lebih baik; • Quickly adjusting to be better;
• Terus-menerus melakukan perbaikan mengikuti • Continuously improving in line with technological
perkembangan teknologi; developments;
• Bertindak proaktif. • Being proactive.
Kolaboratif Kolaboratif (Collaborative)
Memiliki definisi “mendorong kerja sama yang sinergis” dengan Defined as "encouraging synergistic cooperation," with behavioral
panduan perilaku: guidelines:
• Memberi kesempatan kepada berbagai pihak untuk • Providing opportunities for various parties to contribute;
berkontribusi;
• Terbuka dalam bekerja sama untuk menghasilkan nilai • Being open to collaborate to generate added value;
tambah;
• Menggerakkan pemanfaatan berbagai sumber daya untuk • Motivating the use of various resources for common goals.
tujuan bersama.
Sebagai Core Values BUMN dan Garuda Indonesia
As The Core Values of Soes and Garuda Indonesia
PT Garuda Indonesia (Persero) Tbk
Amanah Kami Memegang Teguh Kompeten Kami Terus Belajar dan
Kepercayaan yang Diberikan Mengembangkan Kapabilitas
We Firmly Uphold the We Continuously Learn and
Trust Given Develop Capabilities
Harmonis Kami Saling Peduli dan Loyal Kami Berdedikasi dan
Menghargai Perbedaan Mengutamakan Kepentingan
2024 Sustainability Repor | Laporan Keberlanjutan
We Care for Others and Bangsa dan Negara
Respect Differences We Are Dedicated and Prioritize
Mutual Interests
Adaptif Kami Terus Berinovasi dan Kolaboratif Kami Membangun Kerja Sama
Antusias Dalam Menggerakkan yang Sinergis
ataupun Menghadapi Perubahan We Build Synergistic
We Continuously Innovate and Collaboration
are Enthusiastic about Driving
or Facing Changes
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2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk 47
Page 48
Identitas Perusahaan
[OJK C.2, GRI 2-1, GRI 2-6]
Nama Perusahaan [GRI 2-1]
PT Garuda Indonesia (Persero) Tbk
Company Name [GRI 2-1]
Bidang Usaha [GRI 2-6] Jasa Angkutan Udara Niaga
Business Line [GRI 2-6] Commercial Air Transportation Services
Jenis/Badan Hukum Perusahaan Tercatat
Perusahaan Listed Company
Type/Legal Entity of
the Company
Tanggal Pendirian 31 Maret 1950
Establishment Date March 31, 1950
Dasar Hukum Akta No. 137 tanggal 31 Maret 1950 dibuat di hadapan
Pendirian Raden Kadiman, Notaris di Jakarta, yang telah
Legal Basis of disetujui oleh Menteri Kehakiman Republik Indonesia
Serikat sebagaimana tertuang dalam Keputusan No.
Establishment
J.A.5/12/10 tanggal 31 Maret 1950 dan diumumkan
pada Berita Negara Republik Indonesia Serikat No. 30
tanggal 12 Mei 1950, tambahan No. 136.
Deed No. 137, dated March 31, 1950, passed before
Raden Kadiman, a Notary in Jakarta, which was approved
by the Minister of Justice of the Republic of Indonesia
based on Decree No. J.A.5/12/10, dated March 31, 1950,
and announced in the State Gazette of the Republic of
Indonesia No. 30, dated May 12, 1950, Supplement
No. 136.
PT Garuda Indonesia (Persero) Tbk
Modal Dasar 207.752.981.875 lembar saham dengan nilai nominal Kepemilikan [GRI 2-1]
Authorized Capital total Rp47.527.754.002.302 atau masing-masing
Ownership [GRI 2-1]
saham bernilai nominal Rp459 untuk Seri A dan B
serta Rp196 untuk Seri C.
207,752,981,875 shares worth IDR47,527,754,002,302 Negara Republik Indonesia (64,54%)
or each share worth IDR459 for Series A and B and The Republic of Indonesia (64.54%)
IDR196 for Series C. PT Trans Airways (8,00 %)
Publik (27,47 %)
Public (27.47 %)
Modal Ditempatkan 91.480.783.837 saham dengan nilai nominal Pencatatan di
dan Disetor Penuh total Rp24.738.403.186.854 Bursa Efek Indonesia
Issued and Paid-Up 91,480,783,837 shares worth Listing on the
IDR24,738,403,186,854
Capital Indonesia Stock Exchange
2024 Sustainability Repor | Laporan Keberlanjutan
Jumlah Armada 139 armada (73 armada dioperasikan oleh Garuda Indonesia 11 Februari 2011
Total Fleets Main Brand dan 66 armada dioperasikan oleh Citilink) February 11, 2011
139 fleets (73 were operated by Garuda Indonesia
Main Brand and the other 66 were operated by Citilink)
Kode Saham
Ticker Code
Jumlah Destinasi 15 Internasional (20 rute)
GIAA
Penerbangan 39 Domestik (51 Rute)
Number of Flight 15 International (20 routes)
Destinations 39 Domestic (51 routes)
Jumlah Pegawai 4.502 Pegawai per 31 Desember 2024 (Garuda
[OJK C.3] Indonesia).
Total Employees 4.502 Pegawai per 31 Desember 2024 (Garuda
Indonesia).
48 [OJK C.3]
Page 49
Company Identity [OJK C.2, GRI 2-1, GRI 2-6]
Alamat Kantor Pusat Gedung Garuda Indonesia
Head Office Address Jl. Kebon Sirih No. 46A
Jakarta – 10110, Indonesia
Alamat Kantor Gedung Manajemen Garuda
Manajemen Garuda City, Bandar Udara
Management Office Internasional Soekarno - Hatta
Tangerang - 15111, Indonesia
Address
PO BOX 1004 TNG BUSH
Sekretaris Mitra Piranti
Perusahaan Corporate Secretary Group Head
Corporate mitra.piranti@garuda-indonesia.com
Secretary
Entitas Anak
Subsidiaries
PT Aero Wisata
PT Sabre Travel Network Indonesia
PT Garuda Maintenance Facility Aero Asia Tbk
PT Aero Systems Indonesia
PT Citilink Indonesia
Garuda Indonesia Holiday France S.A.S.
Akses Informasi
PT Garuda Indonesia (Persero) Tbk
[GRI 2-1]
Contact Address
[GRI 2-1]
Alamat Kantor Manajemen:
Management Office Address:
Gedung Manajemen Garuda
Garuda City, Bandar Udara
Internasional Soekarno - Hatta
Tangerang - 15111, Indonesia
PO BOX 1004 TNG BUSH
Contact Center:
0804 1 807 807/021 2351 9999
2024 Sustainability Repor | Laporan Keberlanjutan
Layanan Contact Center tersedia selama 24 jam sehari
dan 7 hari seminggu serta dapat diakses dari seluruh
dunia (International Toll Free Service/ITFS)
Contact Center services are available 24 hours a day
and 7 days a week and can be accessed from all over
the world (International Toll-Free Service/ITFS)
Email: customer@garuda-indonesia.com
Situs Web: www.garuda-indonesia.com
Media Sosial
X (Twitter): @IndonesiaGaruda
Facebook: Garuda Indonesia
Instagram: garuda.indonesia
YouTube Channel: Garuda Indonesia
TikTok: garuda.indonesia
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Skala Perusahaan [OJK C.3] Company Scale [OJK C.3]
Rincian terkait skala perusahaan disajikan pada tabel di bawah ini: Details regarding the company's scale are presented in the
table below:
Uraian Satuan
2024 2023 2022
Description Unit
Pendapatan Usaha Dalam USD penuh
3.416.526.383 2.936.631.094 2.100.079.558
Operating Revenue In full USD
Total Aset Dalam USD penuh
6.618.614.941 6.727.645.053 6.235.010.979
Total Assets In full USD
Total Liabilitas
Dalam USD penuh
Total Liabilities 7.970.511.787 8.010.372.227 7.770.110.129
In full USD
Total Ekuitas
Dalam USD penuh
Total Equity (1.351.896.846) (1.282.727.174) (1.535.099.150)
In full USD
• Pemerintah Negara • Pemerintah Negara • Pemerintah Negara
Republik Indonesia Republik Indonesia Republik Indonesia
64,54% 64,54% 64,54%
• PT Trans Airways • PT Trans Airways • PT Trans Airways
Nama Pemegang Saham 8,00% 8,00% 8,00%
dan Persentase • Publik 27,46% • Publik 27,46% • Publik 27,46%
Names of Shareholders • Government of the • Government of the • Government of the
and Their Percentage Republic of Indonesia Republic of Indonesia Republic of Indonesia
(64.54%) (64.54%) (64.54%)
• PT Trans Airways • PT Trans Airways • PT Trans Airways
(8.00%) (8.00%) (8.00%)
• Public (27.46%) • Public (27.46%) • Public (27.46%)
Jumlah Pegawai
(Garuda Indonesia) Orang
4.502 4.401 4.459
PT Garuda Indonesia (Persero) Tbk
Total Employees People
(Garuda Indonesia)
Jumlah Kegiatan Usaha
(Garuda Indonesia & Entitas
Anak) Kegiatan Usaha
12 12 12
Number of Business Activities Business Activities
(Garuda Indonesia &
Subsidiaries)
Jumlah Anak Perusahaan
(Garuda Indonesia) Entitas Anak
6 6 6
Number of Subsidiaries Subsidiary
(Garuda Indonesia)
Jumlah Strategic Business Unit
2024 Sustainability Repor | Laporan Keberlanjutan
(Garuda Indonesia)
Number of Strategic Unit 2 2 2
Business Units (Garuda
Indonesia)
Jumlah Kantor Perwakilan
(Kantor Cabang Domestik,
Internasional, Sales Office dan
Airport Tickecting Office)
(Garuda Indonesia)
Kantor Perwakilan
Number of Representative 121 115 109
Representative Offices
Offices (Domestic &
International Branch Offices,
Sales Offices, and Airport
Ticketing Offices) (Garuda
Indonesia)
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Uraian Satuan
2024 2023 2022
Description Unit
Jumlah Armada
(Garuda Indonesia & Entitas
Armada
anak Indonesia) 139 137 134
Fleet
Total Fleets (Garuda Indonesia
& Subsidiaries)
Informasi Mengenai Pegawai [OJK C.3, GRI 2-7, 2-8] Information on Employees [OJK C.3, GRI 2-7, 2-8]
Hingga akhir periode pelaporan, jumlah pegawai Garuda As of the end of the reporting period, Garuda Indonesia had a total
Indonesia sebanyak 4.502 orang pegawai yang terdiri dari of 4,502 employees, consisting of 4,107 permanent employees,
4.107 orang pegawai tetap, 325 orang pegawai kontrak dan 70 325 contract employees, and 70 interns. A permanent employee
orang siswa. Pegawai tetap merupakan seseorang yang telah is an individual who has completed a probationary period, met the
melalui masa percobaan dan memenuhi persyaratan jabatan required job qualifications, and has been appointed through an
yang ditentukan serta diangkat dalam suatu surat Keputusan, official decision letter. A contract employee is an individual who
Pegawai kontrak merupakan seseorang yang bekerja di dalam works under an employment agreement for a specific period with
hubungan kerja berdasarkan perjanjian kerja untuk waktu tertentu the Company. Meanwhile, an intern refers to someone undergoing
dengan Perseroan. Sedangkan, siswa yang dimaksud adalah education and training within the Company. Garuda Indonesia
seseorang yang menjalankan proses pendidikan dan pelatihan does not classify employees based on working hours, such as
di Perusahaan. Garuda Indonesia tidak membagi pegawai full-time and part-time employees, and does not have non-
berdasarkan waktu kerja yaitu penuh waktu dan paruh waktu guaranteed hours employees. Therefore, all employees of the
serta tidak memiliki pegawai non-guaranteed hours employees, company are full-time employees.
sehingga seluruh pegawai Perseroan merupakan karyawan penuh
waktu.
Selain itu, Garuda Indonesia memiliki program magang In addition, Garuda Indonesia manages an internship program
sebagai salah satu komitmen Perseroan kepada masyarakat as part of the Company's commitment to society, providing
dalam memberikan kesempatan kepada mahasiswa ataupun opportunities for students or fresh graduates to build
PT Garuda Indonesia (Persero) Tbk
lulusan baru untuk dapat membangun kompetensi, memperluas competencies, expand their knowledge, and gain real-world work
wawasan dan mendapatkan pengalaman nyata di dunia kerja. experience. The Company actively participates in the Certified
Perseroan secara aktif berpartisipasi dalam Program Magang Student Internship Program (PMMB) organized by the Indonesian
Mahasiswa Bersertifikat (PMMB) dari FHCI BUMN serta program Human Capital Forum (FHCI) of State-Owned Enterprises and the
magang Garuda Indonesia. Pada tahun 2024, Garuda Indonesia Garuda Indonesia internship program. In 2024, Garuda Indonesia
telah menerima 69 orang pekerja magang yang mayoritas di accepted 69 interns, most of whom were placed at the Head Office.
tempatkan Head Office. Garuda Indonesia juga mempekerjakan Garuda Indonesia also employed 1,411 outsourced workers, the
sebanyak 1.411 alih daya yang mayoritas ditempatkan pada majority of whom were placed in all areas of the Head Office
semua area head office dan branch office Perusahaan. and Branch Offices of the Company.
Metode penyusunan laporan ini menggunakan in head count This report used the headcount method as of December 31, 2022,
2024 Sustainability Repor | Laporan Keberlanjutan
per 31 Desember 2022, 2023, dan 2024. Tidak terdapat fluktuasi 2023, and 2024. There were no significant fluctuations in the
jumlah karyawan yang signifikan selama periode pelaporan number of employees during the reporting period or between
maupun antar periode pelaporan. Demografi karyawan adalah reporting periods. The employee demographics are as follows:
sebagai berikut.
51
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Komposisi Pegawai Berdasarkan Jenis Kelamin Gender-Based Employee Composition
Tabel Komposisi Pegawai Berdasarkan Jenis Kelamin
Table of Gender-based Employee Composition
(dalam satuan orang)
(in person)
Jenis Kelamin
2024 2023 2022
Gender
Pria
2.278 2.283 2.308
Male
Wanita
2.224 2.118 2.151
Female
Jumlah
4.502 4.401 4.459
Total
Komposisi Pegawai Berdasarkan Level Organisasi dan Organizational Level and Gender-Based Employee
Jenis Kelamin Composition
Tabel Komposisi Pegawai Berdasarkan Level Organisasi dan Jenis Kelamin
Table of Organizational Level and Gender-based Employee Composition
(dalam satuan orang)
(in person)
2024 2023 2022
Level Organisasi
Organizational Level Pria Wanita Pria Wanita Pria Wanita
Total Total Total
Male Female Male Female Male Female
Direksi
5 1 6 6 - 6 6 - 6
Board of Directors
Vice President 32 6 38 30 7 37 27 5 32
Senior Manager 144 58 202 138 52 190 119 40 159
Manager 279 226 505 307 226 533 233 144 377
PT Garuda Indonesia (Persero) Tbk
Staf
1.818 1.933 3.751 1.802 1.833 3.635 1.923 1.962 3.885
Staff
Jumlah
2.278 2.224 4.502 2.283 2.118 4.401 2.308 2.151 4.459
Total
Komposisi Pegawai Berdasarkan Usia dan Jenis Age and Gender-Based Employee Composition
Kelamin
Tabel Komposisi Pegawai Berdasarkan Usia dan Jenis Kelamin
Table of Age and Gender-based Employee Composition
(dalam satuan orang)
(in person)
2024 Sustainability Repor | Laporan Keberlanjutan
2024 2023 2022
Usia
Age Pria Wanita Pria Wanita Pria Wanita
Total Total Total
Male Female Male Female Male Female
>50 tahun
412 295 707 454 289 743 427 260 687
>50 years old
41 – 50 tahun
368 137 505 355 163 518 438 703 1.141
41 - 50 years old
31 – 40 tahun
1.127 1.229 2.356 1.096 1.104 2.200 1.039 983 2.022
31 - 40 years old
21 – 30 tahun
371 563 934 378 562 940 404 205 609
21 – 30 years old
Jumlah
2.278 2.224 4.502 2.283 2.118 4.401 2.308 2.151 4.459
Total
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Komposisi Pegawai Berdasarkan Tingkat Pendidikan Educational Level and Gender-Based Employee
dan Jenis Kelamin Composition
Tabel Komposisi Pegawai Berdasarkan Tingkat Pendidikan dan Jenis Kelamin
Table of Educational Level and Gender-based Employee Composition
(dalam satuan orang)
(in person)
2024 2023 2022
Tingkat Pendidikan
Educational Level Pria Wanita Pria Wanita Pria Wanita
Total Total Total
Male Female Male Female Male Female
S3
3 3 6 3 3 6 3 3 6
Doctorate
S2
139 79 218 144 72 216 131 66 197
Master
S1
784 877 1.661 714 741 1.455 733 740 1.473
Bachelor
Sarjana Muda Diploma
711 192 903 737 193 930 769 187 956
Diploma
SMA
641 1.073 1.714 685 1.109 1.794 672 1.155 1.827
Senior High school
Jumlah
2.278 2.224 4.502 2.283 2.118 4.401 2.308 2.151 4.459
Total
Komposisi Pegawai Berdasarkan Status Kepegawaian Employment Status and Gender-Based Employee
dan Jenis Kelamin Composition
Tabel Komposisi Pegawai Berdasarkan Status Kepegawaian dan Jenis Kelamin
Table of Employment Status and Gender-based Employee Composition
(dalam satuan orang)
PT Garuda Indonesia (Persero) Tbk
(in person)
2024 2023 2022
Status Kepegawaian
Employment Status Pria Wanita Pria Wanita Pria Wanita
Total Total Total
Male Female Male Female Male Female
Pegawai Tetap
2.090 2.017 4.107 2.129 2.032 4.161 2.183 2.113 4.296
Permanent Employee
Pegawai Kontrak
171 154 325 59 45 104 92 37 129
Contract Employee
Siswa
17 53 70 95 41 136 33 1 34
Student
Jumlah
2.278 2.224 4.502 2.283 2.118 4.401 2.308 2.151 4.459
Total
2024 Sustainability Repor | Laporan Keberlanjutan
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Komposisi Pegawai Berdasarkan Wilayah Kerja dan Working Areas and Gender-Based Employee
Jenis Kelamin Composition
Tabel Komposisi Pegawai Berdasarkan Wilayah Kerja dan Jenis Kelamin
Table of Working Areas and Gender-based Employee Composition
(dalam satuan orang)
(in person)
2024 2023 2022
Wilayah Kerja
Work Area Pria Wanita Pria Wanita Pria Wanita
Total Total Total
Male Female Male Female Male Female
Dalam Negeri
2.143 2.195 4.338 2.216 2.051 4.267 2.240 2.078 4.318
Domestic
Luar Negeri
81 83 164 67 67 134 68 73 141
International
Jumlah
2.224 2.278 4.502 2.283 2.118 4.401 2.308 2.151 4.459
Total
Komposisi Pegawai Tetap Berdasarkan Wilayah Kerja Working Areas and Gender-Based Intern Composition
dan Jenis Kelamin
Tabel Komposisi Pegawai Tetap Berdasarkan Wilayah Kerja dan Jenis Kelamin
Table of Working Areas and Gender-based Intern Composition
(dalam satuan orang)
(in person)
2024 2023 2022
Wilayah Kerja
Work Area Pria Wanita Pria Wanita Pria Wanita
Total Total Total
Male Female Male Female Male Female
Dalam Negeri
2.015 1.944 3.959 2.068 1.968 4.036 2.125 2.054 4.179
Domestic
PT Garuda Indonesia (Persero) Tbk
Luar Negeri
75 73 148 61 64 125 58 59 117
International
Jumlah
2.090 2.017 4.107 2.129 2.032 4.161 2.183 2.113 4.296
Total
Komposisi Pegawai Kontrak Berdasarkan Wilayah Working Areas and Gender-Based Contract Employee
Kerja dan Jenis Kelamin Composition
Tabel Komposisi Pegawai Kontrak Berdasarkan Wilayah Kerja dan Jenis Kelamin
Table of Working Areas and Gender-based Contract Employee Composition
(dalam satuan orang)
(in person)
2024 Sustainability Repor | Laporan Keberlanjutan
2024 2023 2022
Wilayah Kerja
Work Area Pria Wanita Pria Wanita Pria Wanita
Total Total Total
Male Female Male Female Male Female
Dalam Negeri
163 146 309 89 38 127 82 23 105
Domestic
Luar Negeri
8 8 16 6 3 9 10 14 24
International
Jumlah
171 154 325 95 41 136 92 37 129
Total
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Komposisi Siswa Berdasarkan Wilayah Kerja dan Working Areas and Gender-Based Intern Composition
Jenis Kelamin
Tabel Komposisi Siswa Berdasarkan Wilayah Kerja dan Jenis Kelamin
Table of Working Areas and Gender-basedIntern Composition
(dalam satuan orang)
(in person)
2024 2023 2022
Wilayah Kerja
Work Area Pria Wanita Pria Wanita Pria Wanita
Total Total Total
Male Female Male Female Male Female
Dalam Negeri
17 53 70 59 45 104 33 3 36
Domestic
Luar Negeri
0 0 0 0 0 0 0 0 0
International
Jumlah
17 53 70 59 45 104 33 3 36
Total
Komposisi Pekerja Non Pegawai Langsung Working Areas and Gender-Based Non-Staff
Berdasarkan Wilayah Kerja dan Jenis Kelamin Workers Composition [GRI 2-8]
[GRI 2-8]
Tabel Komposisi Pekerja Non Pegawai Berdasarkan
Wilayah Kerja dan Jenis Kelamin
Table of Working Areas and Gender-based Non-Staff Workers Composition
(dalam satuan orang)
(in person)
2024 2023 2022
Pekerja
Non Pegawai Pria Wanita Pria Wanita Pria Wanita
Total Total Total
PT Garuda Indonesia (Persero) Tbk
Male Female Male Female Male Female
Pekerja Magang
33 36 69 37 24 61 28 31 59
Interns
Pekerja Alih Daya
851 560 1.411 866 512 1.378 673 344 1.017
Outsourced Employee
Jumlah
884 596 1.480 903 536 1.439 701 375 1.076
Total
Wilayah Operasional [OJK C.2, C.3, GRI 2-1] Operational Areas [OJK C.2, C.3, GRI 2-1]
2024 Sustainability Repor | Laporan Keberlanjutan
Sampai dengan akhir tahun 2024, Garuda Indonesia memiliki By the end of 2024, Garuda Indonesia will operate 98 branch
memiliki 98 Kantor Cabang yang tersebar di seluruh wilayah offices across Indonesia and internationally, along with various
Indonesia dan Internasional serta memiliki berbagai Kantor other service offices. The number of Garuda Indonesia's
Layanan lainnya. Jumlah destinasi Garuda Indonesia per akhir destinations by the end of 2024 was 51 flight routes to 39
tahun 2024 berjumlah 51 rute penerbangan ke 39 destinasi domestic destinations and 20 flight routes to 15 international
domestik serta 20 rute penerbangan ke 15 destinasi internasional. destinations.
55
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Destinasi Domestik Domestic Destionation
Sabang
Lhokseumawe
Medan
Tarakan
Batam
Tanjung Pinang
Silangit
Berau
Sibolga
Pekanbaru
Nias
Putussibau
PT Garuda Indonesia (Persero) Tbk
Sintang
Padang Samarinda
Pontianak
Jambi
Pangkal Pinang Ketapang Balikpapan
Pkl. Bun Palangkaraya
Palembang Tanjung Pandan
Bengkulu Banjarmasin
2024 Sustainability Repor | Laporan Keberlanjutan
Tanjung Karang
Jakarta
CBN
Semarang
Surabaya
Solo
Bandung
Jember
Sumbawa
Yogyakarta Malang Mataram Besar
Banyuwangi
Denpasar
56
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Tabel Wilayah Usaha Garuda Indonesia Tahun 2024
Table of Garuda Indonesia's Operational Areas for 2024
General
Kantor Sales
Jenis Cabang Gerai Agent
CSC KSO CSC OWN
Type Branch Branch General
Office Sales Alamat lengkap kantor cabang domestik,
Agent
kantor cabang internasional, Passenger
Domestik
Domestic
45 15 - 113 1 Agent (PSA), Garuda Indonesia Cargo
Regional, dan Cargo Service Centre (CSC)
Sumatera
11 1 - 29 - disampaikan di Laporan Tahunan Perseroan
Sumatra
Jawa Tahun 2024.
13 10 - 40 1
Java
Bali, NTT, NTB The addresses of domestic branch offices,
Bali, North Nusa Tenggara, 5 - - 13 -
and South Nusa Tenggara international branch offices, Passenger
Kalimantan 5 - - 8 -
Sales Agents (PSA), Garuda Indonesia
Cargo Regional offices, and Cargo Service
Sulawesi 5 - - 14 -
Centers (CSC) are presented in the
Papua dan Maluku
Papua and Maluku
6 4 - 9 - Company's 2024 Annual Report.
Internasional
17 - 18 - -
International
Jumlah
62 15 18 113 2
Total
Maratua
Ternate
PT Garuda Indonesia (Persero) Tbk
Gorontalo
Palu Sorong Manokwari
Luwuk Biak
w
Morowali
Mamuju
Nabire Jayapura
Kendari
Makassar
Wangi-wangi
2024 Sustainability Repor | Laporan Keberlanjutan
Timika
Bau-bau Tomia
Langgur
Labuan Bajo
Bima Saumlaki
Maumere Merauke
Ende
Tambolaka
Kupang
57
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Destinasi Internasional
International Destinations
Amsterdam
London (LHR)
Madinah
Jeddah
Mumbai
PT Garuda Indonesia (Persero) Tbk
2024 Sustainability Repor | Laporan Keberlanjutan
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Shenyang
Beijing
Sapporo
Zhengzhou
Xi’an
NRT-Tokyo
Seoul
Osaka
Tokyo-Haneda
Fukuoka
Shanghai Nagoya
Kunming Guangzhou
Hong Kong
Bangkok
PT Garuda Indonesia (Persero) Tbk
Kuala
Lumpur
Davao
Aceh
Singapore
Medan Manado
Balikpapan
Jakarta
Makassar
Denpasar
Solo Surabaya
2024 Sustainability Repor | Laporan Keberlanjutan
Chirstmas Island
Perth Sdney
Melbourne
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Kegiatan Usaha yang Business Activities Carried
Dijalankan [OJK C.4, GRI 2-6] Out [OJK C.4, GRI 2-6]
Garuda Indonesia menjalankan kegiatan operasionalnya Garuda Indonesia conducts its operational activities in commercial
pada bidang jasa angkutan udara niaga berdasarkan pasal 3 air transportation services, as stipulated in Article 3 of the
Anggaran Dasar Perseroan yang termuat dalam Akta Notaris Company’s Articles of Association, recorded in Notarial Deed
No. 83 tertanggal 20 Juni 2023. Ruang lingkup kegiatan usaha No. 83 dated June 20, 2023. The scope of the Company’s business
Perseroan mencakup kegiatan usaha utama dan pendukung activities encompasses both core and supporting business
sesuai ketentuan dan peraturan perundang-undangan yang activities in accordance with applicable laws and regulations.
berlaku. Penjelasan kegiatan usaha utama dan pendukung A comprehensive explanation of these activities, as outlined in
menurut Anggaran Dasar serta kegiatan yang sudah dijalankan the Articles of Association, along with those undertaken by the
secara lengkap telah disampaikan pada Laporan Tahunan bagian Company, are provided in the Annual Report under the Company
Profil Perusahaan. Profile section.
Rantai Nilai dan Hubungan Value Chain And Other
Bisnis Lainnya Business Relationships
Rantai Nilai Rantai nilai
Aktivitas Organisasi, Produk, Layanan dan Pasar yang Organizational Activities, Products, Services, and
Dilayani [C.4, GRI 2-6] Served Markets [C.4, GRI 2-6]
Penyediaan produk dan jasa Perseroan telah memenuhi standar The Company's products and services adhere to international
internasional yang dikemas dengan tajuk Garuda Indonesia standards and are integrated under the Garuda Indonesia
Experience, meliputi pengalaman terbang yang terintegrasi Experience, offering a seamless journey of 5 (five) senses, from
dari pre-flight, in-flight, hingga post-flight melalui 5 (lima) pre-flight, in-flight, to post-flight services.
PT Garuda Indonesia (Persero) Tbk
panca indra.
Pengalaman visual yang memanjakan mata penumpang.
Slight A visually appealing experience featuring a diverse range of colors and patterns.
Menghadirkan Garuda Indonesia Experience melalui perangkat mutakhir Audio & Video on Demand (AVOD).
Sound Advanced Audio & Video on Demand (AVOD) technology to enhance immersive in-flight entertainment experience.
Membawa aroma yang menyegarkan sekaligus menenangkan di kantor penjualan dan lounge.
Scent Refreshing and calming fragrances are present around sales offices and lounges.
Menyuguhkan cita rasa makanan dan minuman khas nusantara.
Taste A culinary journey featuring authentic Indonesian flavors.
Menghadirkan konsep touch yang tercermin dalam layanan tulus dan bersahabat.
Touch
2024 Sustainability Repor | Laporan Keberlanjutan
Genuine and attentive service, reflecting the warmth and hospitality of Indonesia
Produk dan jasa yang dimiliki oleh Perseroan antara lain Jasa The Company's portfolio includes Aviation Services, Aircraft
Penerbangan, Jasa Pemeliharaan Pesawat, Jasa Lainnya dan Maintenance Services, Other Services, and Fleet Development.
Pengembangan Armada. Penjelasan lengkap terkait produk A detailed description of these products and services is available
dan jasa telah disampaikan pada Laporan Tahunan bagian Profil in the Annual Report under the Company Profile section.
Perusahaan.
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Rantai Pasok [GRI 2-6] Supply Chain [GRI 2-6]
Dalam rangka menunjang aktivitas bisnisnya, Garuda Indonesia To support its business operations, Garuda Indonesia collaborates
telah melibatkan berbagai pemasok barang dan jasa yang with various suppliers, including providers of fuel, ground
meliputi pemasok penyedia fuel, ground handling, catering, handling, catering, consultancy, and other essential services.
konsultan, dan lainnya. Sepanjang tahun 2024, Garuda Throughout 2024, the Company has partnered with 157 local
Indonesia telah bekerja sama dengan 157 pemasok lokal dan and 56 international suppliers. Further details regarding utilizing
56 pemasok yang berasal dari luar negeri. Informasi penggunaan local suppliers are provided in the Procurement of Goods and
pemasok lokal lebih lengkap telah disampaikan pada Laporan Services section of the Sustainability Report.
Keberlanjutan ini bagian Pengadaan Barang dan Jasa.
Penerapan rantai pasokan terhadap penyediaan pesawat terbang The implementation of the supply chain to the provision of
berdasarkan Keputusan yang terdapat dalam Rencana Pokok aircraft is based on the Fleet Plan Decision contained in the
Produksi (RPP). Proses penyediaan pesawat telah terdapat di Basic Production Plan (RPP). The aircraft provisioning process
dalam Manual Penyediaan dan Pengelolaan Pesawat. Dalam is contained in the Aircraft Supply and Management Manual.
hal peningkatan kualitas kinerja, Perseroan telah memperbarui In terms of performance quality improvement, the Company
prosedur agar lebih sesuai dengan perkembangan terkini. has updated the procedures to be more in line with the latest
Penetapan indikator keberhasilan dalam penerapan program developments. The determination of success indicators in the
penyediaan pesawat terbang telah tercantum dalam Key implementation of the aircraft supply program has been stated
Performace Indicator (KPI) yaitu perbandingan antara kebutuhan in the Key Performance Indicator (KPI), namely the comparison
pesawat yang direncanakan dan jumlah pesawat yang berhasil between the planned aircraft requirements and the number
didatangkan. Monitoring kinerja rantai pasokan dilakukan secara of aircraft successfully delivered. Monitoring of supply chain
berkala, seiring dengan pelaporan bulanan pencapaian KPI performance is done regularly, along with monthly reporting
pemenuhan pesawat. on the achievement of aircraft fulfillment KPIs.
Selain itu, Garuda Indonesia telah melakukan evaluasi atau Moreover, Garuda Indonesia has evaluated or assessed the
penilaian terhadap para lessor (pihak penyewa pesawat) yang lessors involved in Hajj flight operations through a lessor
terlibat dalam operasional penerbangan haji melalui proses assessment process. This assessment is conducted to ensure
lessor assessment. Penilaian ini dilakukan untuk memastikan that the services and cooperation of the lessors are in line with the
PT Garuda Indonesia (Persero) Tbk
bahwa layanan dan kerja sama dari lessor sesuai dengan standar expected standards. The indicators used in the lessor assessment
yang diharapkan. Adapun indikator-indikator yang digunakan include: punctuality, quality of communication and cooperation
dalam lessor assessor antara lain: ketepatan waktu, kualitas of personnel and technical problems, cargo, accommodation,
komunikasi dan kerja sama personil dan technical problem, cargo, personnel capabilities, flexibility and proactive attitude,
akomodasi, kemampuan personil, fleksibilitas dan sikap proaktif, exhaustive set of cabin equipment, as well as documentation
kelengkapan cabin equipment, serta dokumentasi dan pelaporan. and reporting. 2024 Sustainability Repor | Laporan Keberlanjutan
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Entitas Hilir [GRI 2-6] Downstream Entities [GRI 2-6]
Garuda Indonesia senantiasa meningkatkan sinergi bisnis dengan Garuda Indonesia continuously strengthens business synergies
Entitas Anak. Sinergi tersebut adalah sebagai berikut. with its subsidiaries, as detailed below:
ENTITAS ANAK SINERGI
SUBSIDIARY SYNERGY
Perusahaan yang bergerak di bidang usaha jasa penyediaan barang dan/atau jasa yang bermutu
tinggi dan berdaya saling kuat di bidang usaha pariwisata dan jasa pendukung angkutan udara
dengan tujuan menjadi penyedia layanan terdepan pada industri hospitality dan wisata nasional.
PT Aero Wisata
Provides high-quality and mutually reinforcing goods and/or services in tourism and air
transportation support industries to become a leading service provider in the national hospitality
and tourism sector.
Perusahaan yang bergerak di bidang penyedia jasa sistem reservasi perjalanan.
PT Sabre Travel Network Indonesia
Specializes in travel reservation system services.
Perusahaan yang bergerak di bidang maintenance, repair, overhaul (MRO), pembuatan dan
perawatan sarana pendukung, jasa engineering, jasa layanan material, logistik, pergudangan
PT Garuda Maintenance Facility Aero Asia dan konsinyasi serta jasa konsultan, pelatihan dan penyediaan tenaga ahli di bidang perawatan
Tbk pesawat, komponen dan mesin pesawat udara.
Engages in maintenance, repair, and overhaul (MRO) services, including manufacturing and
maintenance of supporting facilities, engineering services, logistics, warehousing, and consultancy.
Perusahaan yang bergerak di bidang teknologi informasi untuk berbagai industri seperti
transportasi, travel dan industri terkait.
PT Aero Systems Indonesia
Operates in information technology, serving industries such as transportation, travel, and other
related sectors.
Perusahaan yang bergerak di bidang jasa angkutan udara.
PT Citilink Indonesia
Specializes in air transportation services.
Perusahaan yang bergerak di bidang Biro Perjalanan Wisata, Penjualan Tiket, dan Jasa
Garuda Indonesia Holiday France (GIH) Penyewaan Pesawat.
Engages in travel agency operations, ticket sales, and aircraft leasing services.
PT Garuda Indonesia (Persero) Tbk
2024 Sustainability Repor | Laporan Keberlanjutan
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Hubungan Bisnis Lain yang Relevan [GRI 2-6] Other Relevant Business Relationships [GRI 2-6]
Garuda Indonesia menjalin kerja sama marketing berupa Garuda Indonesia has established a marketing partnership in
kemitraan Frequent Flyer Program (FFP) dengan Scandinavian the form of a Frequent Flyer Program (FFP) partnership with
Airlines (SAS). Anggota GarudaMiles dapat memperoleh Scandinavian Airlines (SAS). GarudaMiles members can earn
dan menukarkan miles pada penerbangan SAS. Kemitraan ini and redeem miles on SAS flights. This partnership enhances
meningkatkan aspek kepuasan anggota GarudaMiles dengan the member satisfaction aspect of GarudaMiles with more flight
semakin bertambahnya opsi penerbangan dan penggunaan options and miles usage. The Company also carries out the
miles. Di samping itu, Perseroan juga melaksanakan Kerja Sama following Operating Cooperation.
Operasi sebagai berikut.
Nama Perusahaan Kerja Sama Operasi
Company Name Operating Partnership
• Mengamankan pendapatan yang konsisten dan dapat diprediksi untuk Garuda Indonesia, mendukung
keberlanjutan keuangan jangka panjang.
• Memperkuat jejak Garuda Indonesia di Timur Tengah, Afrika, dan sekitarnya, sehingga meningkatkan daya saing
global.
• Meningkatkan konektivitas ke pasar Eropa melalui SPA di luar Doha (DOH), meningkatkan statusnya sebagai
pusat transit global utama.
• Menghadirkan konektivitas global yang tak tertandingi dan meningkatkan pengalaman perjalanan bagi
Qatar Airways (QR)
penumpang di seluruh dunia.
• Securing consistent and predictable revenue for Garuda Indonesia, supporting long-term financial sustainability.
• Strengthening Garuda Indonesia's footprint in the Middle East, Africa and beyond, thereby enhancing global
competitiveness.
• Enhancing connectivity to European markets through SPA beyond Doha (DOH), enhancing its status as a key
global transit hub.
• Delivering unrivaled global connectivity and enhanced travel experience for passengers around the world
• Mengamankan stabilitas pendapatan sepanjang tahun dengan memanfaatkan kerja sama strategis dengan
Korean Air untuk menyeimbangkan fluktuasi permintaan musiman.
• Memperkuat kehadiran Garuda Indonesia di pasar Asia Timur.
• Memaksimalkan keunggulan strategis aliansi SkyTeam untuk memperkuat kolaborasi dan meningkatkan
konektivitas global di seluruh jaringan kedua maskapai.
PT Garuda Indonesia (Persero) Tbk
Korean Air (KE)
• Securing revenue stability throughout the year by leveraging strategic cooperation with Korean Air to balance
seasonal demand fluctuations
• Strengthening Garuda Indonesia's presence in the East Asian market
• Maximizing the strategic advantages of the SkyTeam alliance to strengthen collaboration and enhance global
connectivity across both airlines' networks.
• Meningkatkan strategi jaringan yang sinergis di mana Garuda Indonesia dan QG saling memanfaatkan kekuatan
rute masing-masing untuk memaksimalkan cakupan keseluruhan.
• Meningkatkan fleksibilitas jaringan dengan memungkinkan GA menjangkau destinasi yang belum terlayani dan
memberikan opsi tambahan bagi penumpang.
• Memperkuat keberadaan merek dan pengalaman pelanggan di bawah identitas Garuda Indonesia Group yang
Citilink (QG) terpadu.
• Enhancing a synergistic network strategy where Garuda Indonesia and QG leverage each other's route strengths to
maximize overall coverage
2024 Sustainability Repor | Laporan Keberlanjutan
• Increasing network flexibility by enabling GA to reach underserved destinations and provide additional options for
passengers
• Strengthening brand presence and customer experience under a unified Garuda Indonesia Group identity.
• Jangkauan pasar yang lebih luas di destinasi favorit di Eropa seperti Roma, Milan, dan Amsterdam.
• Akses ke rute resiprokal yang dioperasikan oleh Garuda Indonesia, yang menawarkan pilihan destinasi yang
lebih luas bagi para penumpang.
ITA Airways (AZ) • Peningkatan posisi kompetitif di pasar Eropa dan sekitarnya.
• Greater market reach in favorite European destinations such as Rome, Milan and Amsterdam
• Access to reciprocal routes operated by Garuda Indonesia, offering a wider choice of destinations for passengers.
• Enhanced competitive position in the European market and beyond.
• Jangkauan jaringan yang diperluas dengan pilihan perjalanan yang mulus antara Asia Tenggara, Asia Tengah,
dan India.
• Peningkatan akses pasar ke pasar-pasar utama India dan konektivitas yang lebih kuat dengan Asia Tengah dan
Air India (AI)
Timur Tengah.
• Expanded network reach with seamless travel options between Southeast Asia, Central Asia and India.
• Improved market access to key Indian markets and stronger connectivity with Central Asia and the Middle East.
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Sampai dengan 31 Desember 2024, Garuda Indonesia tidak As of December 31, 2024, Garuda Indonesia has no other
memiliki hubungan bisnis lainnya termasuk dengan Perusahaan business relationships, including partnerships with Joint Venture
Ventura Bersama. Companies.
Perubahan Perusahaan yang Bersifat Signifikan Changes in The Company That Are Significant
Pada Organisasi [OJK C.6, GRI 2-6] to The Organization [OJK C.6, GRI 2-6]
Sampai 31 Desember 2024, tidak terdapat perubahan perusahaan As of December 31, 2024, there are no significant company
yang signifikan. changes.
Keanggotaan Asosiasi [OJK C.5, GRI 2-28] Association Membership [OJK C.5, GRI 2-28]
Garuda Indonesia telah tergabung dalam keanggotaan asosiasi Garuda Indonesia actively participates in both national and
di lingkup nasional maupun internasional. Keterlibatan international associations. Garuda Indonesia’s involvement in
Garuda Indonesia di organisasi atau asosiasi bertujuan untuk these organizations or associations aims to foster Indonesia's
meningkatkan pertumbuhan ekonomi Indonesia dan mendorong economic growth and promote the advancement of the national
kemajuan industri penerbangan nasional. Hingga akhir tahun aviation industry. As of the end of 2024, Garuda Indonesia is
2024, Garuda Indonesia tercatat sebagai anggota maupun officially listed as a member or holds a position in the following
kepengurusan dalam organisasi atau asosiasi sebagai berikut. organizations and associations:
Jabatan di Organisasi/
Nama Organisasi/Asosiasi Lingkup Asosiasi
Name of Organization/Association Scope Position in Organization/
Association
Asosiasi Perusahaan Penerbangan Nasional Indonesia (INACA) Nasional Anggota
Indonesian National Airlines Association (INACA) National Member
Indonesia Corporate Secretary Association (ICSA) Nasional Anggota
Indonesia Corporate Secretary Association (ICSA) National Member
Asosiasi Emiten Indonesia (AEI) Nasional Anggota
PT Garuda Indonesia (Persero) Tbk
Indonesian Issuers Association (AEI) National Member
Kamar Dagang Indonesia (KADIN) Nasional Anggota
Indonesian Chamber of Commerce and Industry (KADIN) National Member
International Air Transport Association (IATA) Internasional Anggota
International Air Transport Association (IATA) International Member
Aliansi Maskapai Penerbangan (SKYTEAM) Internasional Anggota
Airline Alliance (SKYTEAM) International Member
Association of Asia Pacific Airlines (AAPA) Internasional Anggota
Association of Asia Pacific Airlines (AAPA) International Member
ASEAN Airlines Sustainability Working Group (AASWG) Internasional Anggota
ASEAN Airlines Sustainability Working Group (AASWG) International Member
2024 Sustainability Repor | Laporan Keberlanjutan
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ASEAN Airlines Sustainability Working Group (AASWG)
ASEAN Airlines Sustainability Working Group (AASWG) merupakan forum kolaboratif antar maskapai ASEAN yang
dibentuk untuk memperkuat komitmen kawasan terhadap penerbangan berkelanjutan. Inisiatif ini muncul sebagai
respon terhadap kebutuhan harmonisasi kebijakan lingkungan, percepatan adopsi Sustainable Aviation Fuel (SAF),
serta kesiapan industri menghadapi regulasi global seperti ICAO-CORSIA dan target Net-Zero Emission 2050.
AASWG bertujuan mendorong koordinasi teknis, pertukaran praktik terbaik antar maskapai, dan menjadi platform
strategis dalam penyusunan roadmap keberlanjutan sektor aviasi ASEAN.
Program utama dari AASWG meliputi keterlibatan seluruh maskapai secara aktif, diskusi teknis rutin sebelum
pertemuan tahunan, serta dukungan implementasi SAF melalui pendekatan fleksibel seperti book-and-claim dan
co-processing. Selain itu, forum ini juga mendorong inisiatif pengurangan emisi GRK, manajemen limbah penerbangan,
dan advokasi terhadap kebijakan lingkungan yang adaptif. Keterlibatan aktif dalam AASWG memperkuat posisi
strategis maskapai ASEAN dalam forum internasional serta mendukung integrasi kebijakan dekarbonisasi secara
efisien, inklusif, dan kolektif.
The ASEAN Airlines Sustainability Working Group (AASWG) is a collaborative forum among ASEAN airlines
established to strengthen the region's commitment to sustainable aviation. This initiative emerged in response to
the need for harmonization of environmental policies, accelerated adoption of Sustainable Aviation Fuel (SAF),
and industry readiness for global regulations such as ICAO-CORSIA and the Net-Zero Emission 2050 target. The
AASWG aims to foster technical coordination, exchange of best practices among airlines, and become a strategic
platform in the development of a sustainability roadmap for the ASEAN aviation sector.
Key programs of the AASWG include active involvement of all airlines, regular technical discussions prior to the
annual meeting, and support for SAF implementation through flexible approaches such as book-and-claim and
co-processing. In addition, the forum also promotes GHG emission reduction initiatives, aviation waste management,
PT Garuda Indonesia (Persero) Tbk
and advocacy for adaptive environmental policies. Active involvement in the AASWG strengthens ASEAN airlines'
strategic position in international forums and supports the integration of decarbonization policies in an efficient,
inclusive and collective manner.
2024 Sustainability Repor | Laporan Keberlanjutan
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2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk 66
Page 67
the Board of Directors
Explanation from
Direksi
Penjelasan
2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk
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Penjelasan Direksi [OJK D.1]
Board of Directors Explanation [OJK D.1]
Wamildan Tsani
Direktur Utama
President & CEO
PT Garuda Indonesia (Persero) Tbk
Para Pemangku Kepentingan yang kami hormati, To Our Respected Stakeholders,
Puji syukur tak lupa senantiasa kami panjatkan atas Kehadirat We offer our deepest gratitude to the Almighty God, whose
Tuhan Yang Maha Esa, karena atas rahmat dan karunia-Nya, kami grace and blessings have enabled us to navigate the various
dapat menghadapi berbagai tantangan di tahun 2024. Garuda challenges of 2024. Garuda Indonesia remains steadfast in its
Indonesia tetap berkomitmen untuk mengimplementasikan commitment to implementing sustainability values throughout
nilai-nilai keberlanjutan pada seluruh proses bisnisnya, its business processes, encompassing environmental, social,
baik yang terkait dengan aspek lingkungan, sosial, maupun and governance aspects. Garuda Indonesia firmly believes that
2024 Sustainability Repor | Laporan Keberlanjutan
tata kelola. Garuda Indonesia berkeyakinan bahwa dengan embedding these sustainability values will create long-term
mengimplementasikan nilai-nilai keberlanjutan akan positive impacts for the Company.
memberikan dampak positif bagi Perseroan dalam jangka
panjang.
Pada kesempatan yang baik ini, izinkan kami menyampaikan On this auspicious occasion, allow us to present Garuda
kebijakan Garuda Indonesia untuk merespon tantangan dalam Indonesia's policies in response to the challenges in fulfilling our
pemenuhan strategi keberlanjutan, penerapan pembangunan sustainability strategies, implementing sustainable development,
berkelanjutan, dan strategi pencapaian target yang kami and achieving the targets we have set for 2024.
implementasikan selama tahun 2024.
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PT Garuda Indonesia (Persero) Tbk
Kebijakan untuk Merespon Tantangan Dalam Policy to Respond to Challenges In Fulfilling The
Pemenuhan Strategi Keberlanjutan Sustainability Strategy
Sebagai bagian dari Badan Usaha Milik Negara (BUMN), As a State-Owned Enterprise (BUMN), Garuda Indonesia is
Garuda Indonesia memiliki tanggung jawab yang besar dalam responsible for supporting national economic growth, improving
mendukung pertumbuhan ekonomi nasional, meningkatkan social welfare, and creating ample employment opportunities.
kesejahteraan sosial, serta menciptakan lapangan pekerjaan Therefore, Garuda Indonesia has established sustainability
yang luas. Oleh karenanya, Garuda Indonesia telah memiliki values that underpin all its business activities. The Company
2024 Sustainability Repor | Laporan Keberlanjutan
nilai-nilai keberlanjutan yang mendasari seluruh aktivitas has adopted and instilled the core values of BUMN human
usahanya. Perseroan telah menganut dan menanamkan nilai- capital, which comprise Trustworthy (Amanah), Competent
nilai utama sumber daya manusia BUMN yang terdiri dari (Kompeten), Harmonious (Harmonis), Loyal (Loyal), Adaptive
Amanah, Kompeten, Harmonis, Loyal, Adaptif dan Kolaboratif (Adaptif), and Collaborative (Kolaboratif) — known as AKHLAK.
(AKHLAK). Dengan menerapkan nilai AKHLAK, Perseroan By implementing the AKHLAK values, the Company strives
berupaya memperkuat peran BUMN sebagai penggerak utama to strengthen BUMN's role as a primary driver of economic
pertumbuhan ekonomi, pencapaian kesejahteraan sosial, penyedia growth, social welfare achievement, job creation, and talent
lapangan pekerjaan, serta pengembang talenta. Nilai AKHLAK development. The AKHLAK values are not merely the Company's
tidak hanya menjadi identitas perusahaan, tetapi juga pengikat identity but also the binding force of a work culture that fosters
budaya kerja yang mendorong kinerja yang berkelanjutan dan sustainable and continuously evolving performance. Our
terus berkembang. Nilai keberlanjutan yang dimiliki senantiasa inherent sustainability values consistently guide all employees
menjadi pedoman bagi seluruh karyawan dalam menjalankan in conducting their operational activities sustainably at all
aktivitas operasionalnya secara berkelanjutan di seluruh level organizational levels.
organisasi.
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Dengan menerapkan nilai-nilai AKHLAK, Garuda Indonesia By implementing the AKHLAK values, Garuda Indonesia has
mampu bertahan dalam menghadapi berbagai permasalahan demonstrated resilience in various challenges. In 2024, the
yang dihadapi. Pada tahun 2024, Perseroan masih menghadapi Company continued to address financial issues stemming from
permasalahan keuangan yang merupakan dampak dari peristiwa prior years, specifically the high liabilities that resulted in a
yang terjadi di tahun-tahun sebelumnya yaitu permasalahan substantial economic burden. Guided by the spirit of AKHLAK, the
terkait tingginya kewajiban Garuda Indonesia yang menyebabkan Company successfully increased its operating revenue in 2024.
tingginya beban keuangan. Dengan didasarkan pada semangat
AKHLAK, Perseroan mampu meningkatkan pendapatan usahanya
di tahun 2024.
Nilai-nilai AKHLAK juga memberikan semangat bagi Perseroan The AKHLAK values also inspire the Company to remain
untuk tetap berkomitmen dalam mengimplementasikan dan committed to implementing and developing various business
mengembangkan berbagai aktivitas bisnis yang selaras dengan activities aligned with sustainable development. The Company
pembangunan berkelanjutan. Perseroan berkomitmen untuk is committed to contributing to achieving the Sustainable
memberikan kontribusi dalam pencapaian Tujuan Pembangunan Development Goals (SDGs). Throughout 2024, the Company
Berkelanjutan (TPB). Selama tahun 2024, Perseroan telah has utilized Sustainable Aviation Fuel (SAF) as a tangible
menggunakan Sustainable Aviation Fuel (SAF) sebagai wujud manifestation of its commitment to reducing emissions, aligning
komitmen Perseroan dalam mengurangi emisi yang dihasilkan with SDG 3: Good Health and Well-being, SDG 14: Life Below
yang selaras dengan TPB 3 Good Health and Wellbeing, TPB 14 Water, and SDG 15: Life on Land.
Life Below Water, serta TPB 15 Life on Land.
Di samping itu, Perseroan juga senantiasa mendukung TPB Furthermore, throughout 2024, the Company has consistently
melalui berbagai aktivitas TJSL selama tahun 2024. Perseroan supported the SDGs through various Social and Environmental
mendukung TPB 1 No Poverty di antaranya melalui GA Peduli Responsibility (TJSL) activities. The Company supported SDG
Aksi Kasih Natal di Ambon, Manado, Kupang, Sorong, Jayapura, 1: No Poverty, through initiatives such as GA Peduli Aksi Kasih
Timika, Biak, Partisipasi Program Bantuan Sembako di Provinsi Natal (Christmas Program) in Ambon, Manado, Kupang, Sorong,
Sumatera Utara, Partisipasi Upacara PIODALAN, serta Dukungan Jayapura, Timika, and Biak, participated in the Basic Food
Program Sembako Ramadan BUMN Wilayah Yogyakarta. Assistance Program in North Sumatra Province, participated in
the Piodalan Ceremony, and supporting the BUMN Ramadan
PT Garuda Indonesia (Persero) Tbk
Basic Food Program in the Yogyakarta Region.
Perseroan mendukung TPB 8 Decent Work and Economic Growth The Company supported SDG 8: Decent Work and Economic
di antaranya melalui program Partisipasi Keikutsertaan UMK Growth, among others, through various programs including
Binaan pada Kegiatan Discovering the Magnificence of Indonesia the participation of supported MSMEs in the Discovering the
Expo, Dukungan Promosi Budaya Nias Barat pada Hut GA-75, Magnificence of Indonesia Expo, promotion of the West Nias
Pameran Solo Great Sales 2024, serta Partisipasi Penglipuran Culture at GA-75th Anniversary, the Solo Great Sales 2024
Village Festival XI 2024. Perseroan mendukung TPB 6 Clean Exhibition, and Participation in the Penglipuran Village Festival XI
Water and Sanitation dan TPB 3 Good Health and Wellbeing 2024. The Company supported SDG 6: Clean Water and Sanitation
di antaranya melalui program Partisipasi Bantuan Transportasi and SDG 3: Good Health and Well-being, through initiatives
Kesehatan Yayasan Jantung Indonesia CSR BO: Partisipasi such as participation in Health Transportation Assistance for
2024 Sustainability Repor | Laporan Keberlanjutan
Kegiatan Donor Darah di Biak, Papua Partisipasi Kegiatan Donor the Indonesian Heart Foundation CSR BO, participation in Blood
darah stikes pertamedika, serta GA Peduli Kesehatan: Program Donation Activities in Biak, Papua, participation in Blood Donation
Khitan Massal 2024. Activities at STIKES Pertamedika, and GA Peduli Kesehatan (Care
for Health): the 2024 Mass Circumcision Program.
Dukungan Perseroan terhadap TPB 4 Quality Education di The Company's support towards SDG 4: Quality Education was
antaranya dengan melakukan program bantuan dana pendidikan supported through programs such as providing educational
Yayasan Bangun Kecerdasan Insani, pengembangan SDM Nias grants to the Bangun Kecerdasan Insani Foundation, human
Barat: Bantuan Pendidikan Mahasiswi Putri Daerah Kab. Nias capital development in West Nias: educational assistance for
Barat, pembangunan Pesantren Tahfizh Ashabul Kahfi, renovasi female students in West Nias Regency, the construction of the
Pesantren Yayasan Halaqoh Tahfidz Alqur'an, serta bantuan Tahfizh Ashabul Kahfi Islamic Boarding School, the renovation
pengadaan kebutuhan sarana prasarana Pesantren Modern of the Halaqoh Tahfidz Al-Qur'an Foundation Islamic Boarding
Darul Ihsan. Kontribusi pada TPB 12 Responsible Consumption School, and assistance in procuring infrastructure needs for the
and Production, TPB 14 Life Below Water, dan TPB 15 Life on Modern Darul Ihsan Islamic Boarding School. The Company also
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Land, Perseroan telah melakukan berbagai program di antaranya supported SDG 12: Responsible Consumption and Production,
melalui program Kolaborasi Pengelolaan Sampah Terpadu SDG 14: Life Below Water, and SDG 15: Life on Land through
Desa Cikole Lembang, Program Waste Management bersama programs, including the Integrated Waste Management
Plasticpay, Program Sinergi TJSL KKN PPM, UGM Kecamatan Collaboration in Cikole Lembang Village, the Waste Management
Manyeuw: Pelepasliaran Penyu untuk Konservasi Habitat Penyu Program with Plasticpay, the TJSL Synergy Program with UGM,
Hijau, Program GA Sustainability Penanaman Mangrove bersama comprising Community Service and Community Empowerment
BenihBaik, serta Talkshow Flight Path to Sustainability: Planting in Manyeuw Subdistrict: the Release of Turtles for Green Sea
The Future. Turtle Habitat Conservation, the GA Sustainability Program for
Mangrove Planting with BenihBaik, and the Talkshow Flight Path
to Sustainability: Planting The Future
Perseroan juga senantiasa memperkuat komitmennya dalam The Company also continues to strengthen its commitment to
mendukung upaya pengurangan emisi gas rumah kaca. Komitmen supporting efforts to reduce greenhouse gas emissions. One of
tersebut yang salah satunya dilakukan melalui pembelian these commitments is through the purchase of Greenhouse Gas
Sertifikat Penurunan Emisi Gas Rumah Kaca (SPE-GRK) di Emission Reduction Certificates (SPE-GRK) on the IDX (Indonesia
Bursa Karbon di IDX (Bursa Efek Indonesia) yang sekaligus Stock Exchange) Carbon Exchange, which is also Garuda
menjadi pembelian perdana sertikat pengurangan emisi yang Indonesia's first purchase of emission reduction certificates.
dilaksanakan Garuda Indonesia. Pembelian sertifikat penurunan The purchase of these emission reduction certificates is part
emisi tersebut merupakan bagian dari rangkaian program Carbon of Garuda Indonesia's Carbon Neutral Flight program, which
Neutral Flight di Garuda Indonesia yang merupakan wujud reflects the Company's long-term commitment to supporting
komitmen jangka panjang Perseroan dalam mendukung langkah decarbonization efforts through the conversion of carbon
dekarbonisasi melalui konversi emisi karbon yang ditimbulkan emissions generated from its flight operations. This contributes
pada operasional penerbangan. Hal ini berkontribusi pada TPB to SDG 13 Climate Action.
13 Climate Action.
Selain dukungan terhadap pencapaian TPB, komitmen Perseroan In addition to supporting the achievement of SDGs, the Company's
atas penerapan nilai-nilai keberlanjutan juga terlihat dari commitment to implementing sustainability values is also evident
pencapaian kinerja keberlanjutan. Pada aspek ekonomi, pada in its sustainability performance achievements. In the economic
tahun 2024, Perseroan telah berhasil meningkatkan Seat Load aspect, in 2024, the Company successfully increased its Seat
PT Garuda Indonesia (Persero) Tbk
Factor menjadi sebesar 78,90% meningkat dibandingkan tahun Load Factor to 78.90%, from 72.4% in 2023. The Cargo Load
2023 yang sebesar 72,4%. Peningkatan Cargo Load Factor menjadi Factor slightly rose to 37.30%, compared to 36.5% in 2023.
sebesar 37,30% meningkat dibandingkan tahun 2023 yang Revenue Passenger Kilometres escalated to USD31.25 billion
sebesar 36,5%. Peningkatan Revenue Passenger Kilometres from USD24.58 billion in 2023. Operating revenue grew to
menjadi sebesar USD 31,25 miliar meningkat dibandingkan tahun USD3,416,526,383, compared to USD2,936,631,094 in 2023.
2023 yang sebesar USD 24,58 miliar. Peningkatan pendapatan
usaha menjadi sebesar USD 3.416.526.383 meningkat
dibandingkan tahun 2023 yang sebesar 2.936.631.094.
Pada aspek lingkungan, pada tahun 2024, Garuda Indonesia In the environmental aspect, in 2024, Garuda Indonesia had a
telah memiliki program untuk memonitor indoor air quality di program to monitor indoor air quality in office areas in Greater
2024 Sustainability Repor | Laporan Keberlanjutan
perkantoran area Jabodetabek. Perusahaan juga mengontrol noise Jakarta. The Company also controls aircraft noise through regular
yang dikeluarkan pesawat dengan perawatan berkala. Garuda maintenance. Garuda Indonesia also implemented the 2024
Indonesia juga mengimplementasikan fuel optimization program fuel optimization program, including alternate fuel initiatives,
2024, seperti aktivitas alternate fuel, CGK runway optimization CGK runway optimization (in/out), flight plan compliance, one
(in/out), compliance with flight plan, one engine taxi in procedure engine taxi-in procedure (Airbus only), reduced flap setting, and
(airbus only), reduced flap setting, route optimization, dengan route optimization, achieving a total fuel efficiency of 15,387,120
total fuel efisiensi 15.387.120 liter. Garuda Indonesia menginisiasi liters. Furthermore, Garuda Indonesia initiated passenger carbon
carbon offsetting passenger melalui project carbon neutral offsetting through a carbon-neutral project in collaboration with
yang berkolaborasi dengan Jejakin. Pelaksanaan program Jejakin. Partnered with Rekosistem, the Company implemented
waste management bekerjasama dengan Rekosistem untuk the waste management program to reduce non-organic waste
mengurangi emisi limbah non organik dari operasional kantor emissions from Garuda Indonesia HO's office operations. The total
Garuda Indonesia HO. Jumlah penurunan emisi CO2 selama reduction in CO2 emissions during 2024 reached 12,926 kgCO2.
2024 sebesar 12.926 kgCO2.
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Di tahun 2024, Garuda Indonesia juga turut berkontribusi pada In 2024, Garuda Indonesia also contributed to preserving flora
pelestarian fauna dan fauna dengan mengangkut live animal dan and fauna by transporting live animals and plants through cargo
tumbuhan melalui operasional cargo dengan jumlah 1.527 live operations, totaling 1,527 live animals and 935 plants. This initiative
animal dan 935 tumbuhan. Hal ini dilakukan dengan tujuan untuk was to prevent illegal wildlife trafficking and ensure animal well-
menghindari animal wildlife illegal trafficking dan memastikan being. Garuda Indonesia also has four (4) programs related to water
animal well being. Garuda Indonesia juga memiliki 4 (empat) empowerment, including assistance with piping and water channel
program yang berkaitan dengan pemberdayaan air yang meliputi infrastructure in Boyolali, Central Java; the 2024 BUMN Pelita Warna
bantuan pipanisasi dan sarana pra sarana saluran air di Boyolali, TJSL Collaboration Program in East Jakarta, Jakarta Capital Region ;
Jawa Tengah, program Kolaborasi TJSL BUMN Pelita Warna Tahun assistance with the Construction of Clean Water Facilities in Buniayu
2024 di Jakarta Timur, DKI Jakarta, bantuan Pembangunan Sarana Air Village, Sukamulya Subdistrict; and the TJSL Synergy Program with
Bersih (SAB) Desa Buniayu Kecamatan Sukamulya, serta program UGM, comprising Community Service and Community Empowerment
Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw: Revitaliasi Air in Manyeuw Subdistrict: Clean Water Revitalization and Rainwater
Bersih dan Instalasi Pemanen Air Hujan, Maluku Tenggara. Harvesting Installation in Southeast Maluku.
Pada aspek sosial, pada tahun 2024, Garuda Indonesia berhasil In the social aspect, in 2024, Garuda Indonesia recorded a
meningkatkan indeks kepuasan pelanggan menjadi sebesar 84,1 higher customer satisfaction index of 84.1 (on a Likert scale), a
(skala Likert) meningkat dibandingkan tahun 2023 yang sebesar growth from 82.4 (on a Likert scale) in 2023. Meanwhile, Garuda
82,4 (skala Likert). Garuda Indonesia berhasil menurunkan jumlah Indonesia successfully reduced the number of occupational
kecelakaan kerja menjadi 3 (tiga) jenis menurun dibandingkan accidents to three (3) types, down from eleven (11) types in 2023.
tahun 2023 yang sebesar 11 jenis kecelakaan kerja. Garuda Additionally, Garuda Indonesia raised the average training hours
Indonesia telah meningkatkan rata-rata jam pelatihan setiap per employee to 19 hours/employee, compared to 16 hours/
karyawan menjadi 19 jam/karyawan, meningkat dibandingkan employee in 2023.
tahun 2023 yang sebesar 16 jam/karyawan.
Di samping keberhasilan Garuda Indonesia dalam menerapkan Despite Garuda Indonesia's success in implementing sustainable
pembangunan berkelanjutan, Perseroan masih menghadapi development, the Company still faces the challenge of high
tantangan berupa masih tingginya emisi yang dihasilkan dari emissions generated from fossil fuels, such as avtur, to support
penggunaan bahan bakar fosil berupa avtur sebagai penunjang aircraft operations. Nevertheless, the Company has undertaken
aktivitas operasional pesawat terbang. Namun demikian, mitigation efforts to address this challenge by utilizing
PT Garuda Indonesia (Persero) Tbk
Perseroan memiliki upaya mitigasi atas tantangan tersebut Sustainable Aviation Fuel (SAF) or Bioavtur, significantly reducing
dengan menggunakan SAF atau bioavtur yang memiliki dampak aviation industry carbon emissions.
yang sangat tinggi dalam mengurangi emisi karbon yang
dihasilkan dari industri aviasi.
Penerapan Keuangan Berkelanjutan Implementation of
Sustainable Finance
Komitmen Perseroan dalam menerapkan keberlanjutan di seluruh The Company's commitment to implementing sustainability
aktivitas operasionalnya tercermin dari ketercapaian target pada throughout its operational activities is reflected in its achievement
aspek ekonomi, lingkungan, sosial, dan tata kelola. Pada aspek of economic, environmental, social, and governance targets. In
2024 Sustainability Repor | Laporan Keberlanjutan
ekonomi, di tahun 2024 Perseroan berhasil mencapai target the financial aspect, in 2024, the Company successfully achieved
utilitisasi pesawat dengan target 10:14 block hour tercapai sebesar its aircraft utilization target, reaching 11:22 block hours against
11:22 block hour, sehingga pencapaian targetnya sebesar 111,04%. a target of 10:14 block hours, resulting in a target achievement
Perseroan berhasil mencapai target implementasi Roadmap of 111.04%. The Company successfully achieved the target for
Perbaikan Penerapan Manajemen Risiko dengan target 100% implementing the Risk Management Application Improvement
dengan realisasi 150%, sehingga ketercapaian target sebesar Roadmap, with a target of 100% and a realization of 150%,
150%. Perseroan berhasil mencapai target integrasi maskapai resulting in a target achievement rate of 150%. The Company
BUMN dengan target 100% dan terealisasi sebesar 100%. also achieved the target for state-owned airline integration, with
a target of 100% and a realization of 100%.
Pada aspek lingkungan, di tahun 2024 Perseroan berhasil In the environmental aspect, in 2024, the Company effectively
mencapai target efisiensi fuel dengan target USD16,50 yang achieved the fuel efficiency target with a target of USD16.50
terealisasi sebesar USD25,93 juta, sehingga ketercapaian million and a realization of USD25.93 million, resulting in a target
targetnya sebesar 171,44%. Pada aspek sosial, di tahun 2024 achievement rate of 171.44%. In the social aspect, in 2024, the
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Perseroan berhasil mencapai target rasio Top Talent Muda (<=42 Company achieved the target for the Young Top Talent ratio (<=42
tahun) dalam nominated talent dengan target 46% dan terealisasi years old) in nominated talent with a target of 46% and a realization
sebesar 64%, sehingga ketercapaian targetnya sebesar 139,13%. of 64%, resulting in a target achievement rate of 139.13%. Additionally,
Perseroan berhasil mencapai target pemenuhan kualifikasi organ the Company successfully met its target for the qualifications of risk
pengelola risiko dengan target 90% dan tercapai sebesar 83%, management governing bodies, reaching 83% against a target of
sehingga ketercapaian targetnya sebesar 100,61%. 90%, resulting in a target achievement rate of 100.61%.
Pada aspek tata kelola, di tahun 2024 Perseroan berhasil menjaga In terms of the governance aspect, the Company managed to
kondisi keuangan BUMN dengan mempertahankan rasio-rasio maintain the financial condition of SOEs by keeping the ratio of
gearing dan debt service setara dengan rasio-rasio yang ada pada gearing and debt service equivalent to the existing ratios in the
perusahaan dengan Rating Investment Grade dengan pencapaian companies that held Investment Grade Ratings, with the target
target Interest Bearing Debt to Invested Capital sebesar 0,37% achievement of Interest-Bearing Debt to Invested Capital of 0.37%
dan terealisasi sebesar 0,28%, sehingga ketercapaian targetnya which was realized at 0.28%, resulting in an achievement level of
sebesar 115,07%. Perseroan berhasil mencapai target 100% atas 115,07%. The Company also reached the target of 100% for the New
implementasi New Distribution Channel (NDC) dan Optimalisasi Distribution Channel (NDC) implementation and Own Channel
Own Channel yang ditargetkan implementasinya sebesar 12,50% Optimization, where the implementation was targeted and realized
dan terealisasi sebesar 12,50%. at 12.50%.
Sepanjang tahun 2024, Garuda Indonesia juga berhasil memiliki Throughout 2024, Garuda Indonesia has received multiple
berbagai penghargaan terkait keberlanjutan sebagai berikut. sustainability awards, such as the following.
1. Winner – 20 Korporasi Terpopuler di Media Cetak dan Online 1. Winner – 20 Most Popular Corporations in Print and Online
pada acara PR Indonesia Awards yang diselenggarakan oleh Media at the PR Indonesia Awards by PR Indonesia
PR Indonesia.
2. Gold Rating dalam Asia Sustainability Reporting Rating 2024 2. Gold Rating on Asia Sustainability Reporting Rating 2024
3. Platinum Award – Score: 93.55 – Very Excellent Category: 3. Platinum Award, with a score of 93.55 – Very Excellent
State Owned Enterprise’s Public Company pada acara The Category: State Owned Enterprise’s Public Company at the
Best Indonesia Corporate Secretary & Communication Award Best Indonesia Corporate Secretary & Communication Award
– IX – 2024 yang diselenggarakan oleh Economic Review. IX 2024 by Economic Review
PT Garuda Indonesia (Persero) Tbk
4. Winner – Kategori Inovasi Kultural & Budaya pada acara 4. Winner – Cultural Innovation Category at the 2024 Nusantara
Nusantara Award 2024 yang diselenggarakan oleh Media Awards by Media Nawacita Indonesia
Nawacita Indonesia.
5. Sapphire – Best Enterprise in Regulatory Compliance 5. Sapphire – Best Enterprise in Regulatory Compliance
Transportation (Passenger) Prosper C pada acara Indonesia Transportation (Passenger) Prosper C at the 2024 Indonesia
Regulatory Compliance Awards 2024 yang diselenggarakan Regulatory Compliance Awards by Hukumonline
oleh Hukumonline.
6. Indonesia Best Workplace for Women 2024 in Providing 6. The 2024 Indonesia Best Workplace for Women in
Women Employee Welfare Facilities & Benefits,Category Providing Women Employee Welfare Facilities & Benefits
Transportation/Airlines pada acara Indonesia Best Workplace for Transportation/Airlines Category at the Indonesia Best
for Women Awards 2024 yang diselenggarakan oleh Herstory. Workplace for Women Awards in 2024 by HerStory
2024 Sustainability Repor | Laporan Keberlanjutan
7. Winner – Kategori Transportasi Udara pada acara 7 Most Popular 7. Winner – Air Transportation Category at the 7 Most Popular
Brand of the Year 2024 yang diselenggarakan oleh Jawa Pos. Brands of the Year in 2024 by Jawa Pos
8. Winner – Category Customer Satisfaction pada acara 8. Winner – Customer Satisfaction Category at the Technology
Technology Adoption Awards for SOE’s Transformation 2024 Adoption Awards for SOE’s Transformation of 2024 by SOE's
yang diselenggarakan oleh BUMN Fordigi Summit 2024. Fordigi Summit 2024
9. Peringkat 12 dari 47 pada acara World’s Most Trusthorthy 9. Ranked 12 out of 47 at the World’s Most Trustworthy
Companies 2024 Category Transport, Logistics, & Packaging Companies of 2024 for Transport, Logistics, and Packaging
yang diselenggarakan oleh Majalah Newsweek. Category by Newsweek
10. Penilaian “Sangat Baik” atas Kinerja Akuntabilitas Korporasi 10. "Excellent" Assessment for Corporation Accountability
pada acara Indonesian Corporate Accountability Index yang Performance at the Indonesian Corporate Accountability Index
diselenggarakan oleh BPKP. by the Finance and Development Supervisory Agency (BPKP)
11. Peringkat Terbaik Ke-3 Kategori Distributor/Broker pada acara 11. Ranked 3rd for Distributor/Broker Category at the Apresiasi
Apresiasi Mitra BUMN Champions yang diselenggarakan oleh Mitra BUMN Champions by SOE
BUMN.
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12. Penghargaan Perusahaan yang Berhasil Mencapai Tahap Final 12. Award for Company that Successfully Reached the Final
pada acara Annual Report Award 2023 yang diselenggarakan Stage at the 2023 Annual Report Award by the National
oleh Komite Nasional Kebijakan Governansi (KNKG). Committee for Governance Policy (KNKG)
13. Best Overall Kategori Mid Cap pada acara Indonesia Corporate 13. Best Overall for Mid Cap Category at the 2024 Indonesia
Govenance Conference and Award 2024 yang diselenggarkan Corporate Governance Conference and Award by the
oleh Indonesia Institute for Corporate Directorship (IICD) Indonesia Institute for Corporate Directorship (IICD)
14. Badan Publik “Informatif” Kategori BUMN Keterbukaan 14. "Informative" Public Agency for the SOE's Public Information
Informasi Publik pada acara Anugerah Keterbukaan Informasi Disclosure Category at the Anugerah Keterbukaan Informasi
Publik 2024 yang diselenggarakan oleh Komisi Informasi Publik 2024 (the 2024 Public Information Disclosure Awards)
Pusat. by the Central Information Commission
15. Winner – Kategori Airline “Best Team Collaboration” pada acara 15. Winner Airline – Best Team Collaboration at the Aviation
The Aviation Challenge 2024 yang diselenggarakan oleh Skyteam. Challenge in 2024 by SkyTeam
Strategi Pencapaian Target Strategy for Achieving Targets
Berbagai keberhasilan Garuda Indonesia selama tahun 2024, Garuda Indonesia's achievements in 2024 were inseparable from
tidak lepas dari pengelolaan risiko yang tepat. Sepanjang tahun proper risk management. Throughout 2024, Garuda Indonesia
2024, Garuda Indonesia menghadapi berbagai risiko pada aspek faced various economic, environmental, social, and governance
ekonomi, lingkungan, sosial dan tata kelola. Namun, Perseroan risks. However, the Company had prepared mitigation efforts
telah memiliki upaya mitigasi dalam menghadapi risiko tersebut. to address the risks.
Pada aspek ekonomi, Perseroan menghadapi risko operasional Regarding the economic aspect, the Company had to face
dan finansial. Upaya Garuda Indonesia dalam memitigasi risiko financial and operational risks. Garuda Indonesia mitigated
operasional yaitu dengan meningkatkan proses pemeliharaan operational risks by improving the aircraft maintenance process,
pesawat, mengoptimalkan jadwal penerbangan, serta optimizing flight schedules, and upgrading the capabilities of
meningkatkan kapabilitas personil darat maupun kru udara ground personnel and aircrew. Concerning financial risks, Garuda
guna meminimalisir dampak risiko operasional. terkait dengan Indonesia implemented hedging against currency fluctuations
risiko finansial, Garuda Indonesia melakukan upaya mitigasi according to the Regulation of Bank Indonesia Number 18/4/
PT Garuda Indonesia (Persero) Tbk
dengan mengimplementasikan hedging terhadap fluktuasi PBI/2016 of 2016 concerning the Implementation of the
mata uang sesuai Peraturan Bank Indonesia Nomor 18/4/ Prudential Principles in Managing the External Debt of Nonbank
PBI/2016 Tahun 2016 tentang Penerapan Prinsip Kehati-Hatian Corporations, optimized the financing structure, especially for
dalam Pengelolaan Utang Luar Negeri Korporasi Nonbank, aircraft and engine maintenance, and improved operational
mengoptimalkan struktur pembiayaan terutama pembiayaan efficiency to strengthen the company's financial condition.
perawatan pesawat dan mesin, serta meningkatkan efisiensi
operasional guna memperkuat kondisi keuangan perusahaan.
Pada aspek lingkungan, Garuda Indonesia menghadapi risiko fisik Regarding environmental risks, Garuda Indonesia faced physical
yang berasal dari terjadinya cuaca ekstrem, bencana banjir dan risks from extreme weather, floods, and strong winds. The
angin kencang. Upaya Perseroan dalam memitigasi risiko tersebut Company addressed them by implementing a fuel efficiency
2024 Sustainability Repor | Laporan Keberlanjutan
di antaranya dengan melaksanakan program efisiensi bahan bakar, program, starting to test the use of renewable energy such as SAF,
mulai menguji coba penggunaan bahan bakar yang terbarukan organizing a carbon offset program through customer mileage
seperti SAF atau bioavtur, mengadakan program carbon offset redemption or social and environmental responsibility programs,
melalui penukaran mileage pelanggan maupun melalui program and planning to purchase Greenhouse Gas Emission Reduction
tanggung jawab sosial dan lingkungan, serta berencana ikut serta Certificates (SPE-GRK) from the Indonesia Carbon Exchange.
dalam pembelian Sertifikat Pengurangan Emisi Gas Rumah Kaca
(SPE-GRK) di Bursa Karbon Indonesia.
Pada aspek sosial, Perseroan menghadapi risiko keselamatan In the social aspect, the Company faced safety and security risks
dan keamanan dalam operasional penerbangan. Upaya Garuda related to flight operations. Garuda Indonesia implemented high
Indonesia dalam memitigasi risiko tersebut yaitu di antaranya safety standards to mitigate the risks by complying with the IATA
dengan menerapkan standar keselamatan tinggi dengan Operational Safety Audit (IOSA) requirements and improving
memenuhi standar IATA Operational Safety Audit (IOSA) dan its cybersecurity technology capabilities.
meningkatkan kapabilitas teknologi keamanan siber.
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Pada aspek tata kelola, Perseroan menghadapi risiko strategis In terms of governance, the company also faced strategic
dan risiko kepatuhan. Upaya Perseroan dalam memitigasi risiko and compliance risks. Garuda Indonesia addressed the risks
strategis yaitu dengan meningkatkan pendapatan dan keterisian by increasing revenues and seat load through a strategic
penumpang salah satunya melalui kerjasama strategis pada collaboration with Qatar Airlines on the Jakarta–Doha route.
rute Jakarta – Doha dengan Qatar Airlines. Sedangkan, upaya Meanwhile, to mitigate compliance risks, the Company adhered to
Perseroan dalam memitigasi risiko kepatuhan yaitu dengan all applicable regulations by strengthening corporate governance,
mematuhi semua peraturan yang berlaku dengan memperkuat enhancing compliance with flight safety standards, and fostering
tata kelola perusahaan, meningkatkan kepatuhan terhadap collaboration with regulators to ensure operations complied with
standar keselamatan penerbangan, serta memperkuat kerja the applicable laws.
sama dengan regulator guna memastikan operasional berjalan
sesuai dengan ketentuan hukum yang berlaku.
Di samping risiko yang dihadapi, Perseroan senantiasa Despite the risks, the Company continues to seize opportunities
memanfaatkan peluang dan prospek usaha melalui keunggulan and business prospects through its advantages. The opportunities
yang dimiliki Perseroan. Peluang yang dimiliki meliputi include an increase in leisure, as Passengers were willing to
meningkatnya leisure passengers yang bersedia membayar pay more for more luxurious experiences, a diminishing of
lebih untuk pengalaman yang lebih mewah, komparatif comparative advantages due to the rise of LCC operations, synergy
advantage semakin berkurang (dengan adanya peningkatan with SOEs and other government institutions in aviation and
operasional LCC), sinergi dengan BUMN dan instansi pemerintah tourism collaborations, development in the Capacity and Quality
lainnya dalam kolaborasi aviasi dan pariwisata, pengembangan of Domestic Airports, Cargo/Warehouse Storage Development,
Kapasitas dan Kualitas Bandar Udara Domestik, Pengembangan technology innovation, airline ecosystem collaboration,
Penyimpanan (Storage) Cargo/Warehouse, inovasi teknologi, development in digital transformation which boosted the increase
kolaborasi ekosistem airline, transformasi digital yang semakin of ancillary revenue, and the use of sustainable materials.
berkembang mendorong peningkatan pendapatan ancillary,
serta penggunaan sustainable material.
Berbagai peluang yang dimiliki, akan senantiasa mendorong Those opportunities will encourage Garuda Indonesia's good
prospek positif bagi Garuda Indonesia di masa yang akan datang. prospects in the future. Garuda Indonesia is optimistic about
Garuda Indonesia optimis dapat menangkap peluang dengan capturing opportunities supported by the Company's internal
PT Garuda Indonesia (Persero) Tbk
baik melalui berbagai kekuatan internal yang dimiliki antara lain: strengths, including:
1. Operational Excellence: IOSA Certified, low incident rate 1. Operational Excellence: IOSA Certified, low incident rate
Garuda Indonesia telah membuktikan keunggulan Garuda Indonesia has proven its operational excellence
operasionalnya melalui sertifikasi IOSA (IATA Operational through IOSA (IATA Operational Safety Audit) certification,
Safety Audit) yang menunjukkan komitmen terhadap demonstrating a commitment to the highest international
standar keselamatan internasional tertinggi. Tingkat insiden safety standards. The very low incident rate reflects
yang sangat rendah merefleksikan implementasi sistem the implementation of a rigorous and effective safety
manajemen keselamatan yang ketat dan efektif di seluruh management system across all operational aspects.
aspek operasional.
2. Branding domestik kuat 2. Strong domestic branding
Posisi branding Garuda Indonesia di pasar domestik telah Garuda Indonesia's branding position in the domestic market
2024 Sustainability Repor | Laporan Keberlanjutan
terbangun kuat selama lebih dari 70 tahun melayani has built up a strong presence for over 70 years of serving
penerbangan di Indonesia. Sebagai flag carrier, Garuda flights in Indonesia. As a flag carrier, Garuda Indonesia has
Indonesia telah menjadi simbol kebanggaan nasional become a symbol of national pride and represents premium
dan mewakili standar layanan premium dalam industri service standards in the Indonesian aviation industry. The
penerbangan Indonesia. Kekuatan brand ini tercermin dari brand's strength is reflected in the high brand loyalty
tingginya brand loyalty yang ditunjukkan melalui program demonstrated through the GarudaMiles program, which
GarudaMiles yang memiliki jutaan anggota aktif. has millions of active members.
3. Interkoneksi rute penerbangan Domestik dan Internasional 3. Interconnection of Domestic and International flight routes
Jaringan penerbangan Garuda Indonesia menunjukkan Garuda Indonesia's flight network demonstrates excellence
keunggulan melalui integrasi yang seamless antara rute through seamless integration between domestic and
domestik dan internasional. international routes.
4. Aspek operasional yang terus meningkat mulai dari produksi 4. Continuously improving operational aspects ranging from
(ASK, RPK), flight routes, flight hours, seat offered and production (ASK, RPK), flight routes, flight hours, seats
passenger yang mendorong pertumbuhan gross revenue offered, and passengers, driving gross revenue growth
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Peningkatan Available Seat Kilometers (ASK) mencerminkan The available seat kilometers (ASK) improvement reflects
ekspansi kapasitas yang signifikan, sementara pertumbuhan a significant capacity expansion, while revenue passenger
Revenue Passenger Kilometers (RPK) menunjukkan tingkat kilometers (RPK) growth shows the optimal utilization rate.
utilisasi yang optimal. Penambahan rute-rute baru dan Adding new routes and increased flight frequency on existing
peningkatan frekuensi penerbangan pada rute-rute eksisting routes have contributed to revenue growth.
telah berkontribusi pada pertumbuhan pendapatan.
5. Alliance and Partnership 5. Alliance and Partnership
Alliance and partnership strategis Garuda Indonesia Garuda Indonesia's strategic alliance and partnership includes
mencakup keanggotaan dalam SkyTeam Alliance yang a membership in the SkyTeam Airline Alliance, which gives
memberikan akses ke jaringan global dengan lebih dari 1.000 access to a global network of over 1,000 destinations.
destinasi. Melalui berbagai perjanjian codeshare dengan Through various codeshare agreements with more than 20
lebih dari 20 maskapai internasional, Garuda Indonesia international airlines, Garuda Indonesia significantly expands
memperluas jangkauan layanannya secara signifikan. its service reach.
6. SDM yang Profesional dan Passionate 6. Professional and Passionate Human Capital (HC)
Sumber Daya Manusia Garuda Indonesia terdiri dari profesional Garuda Indonesia's Human Capital consists of professionals
yang tidak hanya memiliki kompetensi teknis tinggi tetapi with high technical competence and a strong passion for
juga passion yang kuat dalam industri penerbangan. Program the aviation industry. A comprehensive HC development
pengembangan SDM yang komprehensif mencakup pelatihan program includes technical, soft skills, and leadership training
teknis, soft skill, dan leadership untuk memastikan kesiapan to ensure readiness to face industrial challenges. A work
menghadapi tantangan industri. Budaya kerja yang berorientasi culture oriented towards excellence and innovation has been
pada keunggulan dan inovasi telah tertanam kuat dalam DNA deeply embedded in the organization's ethos.
organisasi.
7. Corporate Social Responsibility yang kuat 7. The Strong Corporate Social Responsibility
Program Corporate Social Responsibility Garuda Indonesia Garuda Indonesia systematically implements its Corporate
diimplementasikan secara sistematis dengan fokus pada Social Responsibility program, focusing on four main
empat pilar utama: pendidikan, lingkungan, kesehatan, pillars: education, environment, health, and community
dan pemberdayaan masyarakat. Melalui program Garuda empowerment. Through the Garuda Indonesia Peduli
Indonesia Peduli, perusahaan telah memberikan dampak program, the Company has made a significant positive
positif yang signifikan bagi masyarakat di berbagai wilayah impact on communities throughout various regions of
PT Garuda Indonesia (Persero) Tbk
Indonesia. Komitmen terhadap kelestarian lingkungan Indonesia. The green aviation initiatives and carbon emission
diwujudkan melalui berbagai inisiatif green aviation dan reduction programs that have been undertaken demonstrate
program pengurangan emisi karbon. Program pemberdayaan commitment to environmental sustainability. MSME
UMKM melalui kemitraan strategis telah membantu empowerment programs through strategic partnerships
pengembangan ekonomi lokal di berbagai daerah. have assisted local economic development in various regions.
8. Sinergi dengan Anak Perusahaan 8. Synergy with Subsidiaries
Sinergi dengan anak perusahaan menciptakan ekosistem bisnis Synergy with subsidiaries creates an integrated business
yang terintegrasi, mencakup seluruh aspek value chain industri ecosystem, including all aspects of the aviation industry
penerbangan. Citilink sebagai low-cost carrier memungkinkan value chain. Citilink, as a low-cost carrier, enables broader
penetrasi pasar yang lebih luas dengan strategi multi- market penetration with an effective multi-brand strategy.
brand yang efektif. GMF AeroAsia memberikan dukungan GMF AeroAsia provides reliable technical maintenance
2024 Sustainability Repor | Laporan Keberlanjutan
pemeliharaan teknis yang handal, menjamin keandalan support, ensuring fleet operational reliability. Aerowisata
operasional armada. Aerowisata Group memperkuat proposisi Group strengthens its value proposition by integrating
nilai melalui integrasi layanan pariwisata dan hospitality. tourism services and hospitality. Synergy in the procurement
Sinergi dalam aspek procurement dan sistem informasi aspect and information systems generates significant cost
menghasilkan efisiensi biaya yang signifikan. Koordinasi efficiencies. Strategic coordination between subsidiaries
strategis antar anak perusahaan memungkinkan optimalisasi enables the optimization of resources and the enhancement
sumber daya dan peningkatan daya saing grup. of group competitiveness.
9. World’s Best Cabin Crew 9. World’s Best Cabin Crew
Pengakuan sebagai World’s Best Cabin Crew merupakan hasil The recognition as the "World’s Best Cabin Crew" results from
dari standar pelayanan yang konsisten tinggi dan program consistently high service standards and a comprehensive
pengembangan staf yang komprehensif. Keunggulan ini staff development program. This excellence is supported by
didukung oleh program pelatihan intensif yang mencakup intensive training programs covering the aspects of technical
aspek teknis pelayanan, keselamatan, dan pemahaman service, safety, and cross-country cultural understanding.
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budaya lintas negara. Crew Garuda Indonesia dikenal karena Garuda Indonesia's cabin crew is known for its capability to
kemampuannya menggabungkan keramahan khas Indonesia blend traditional Indonesian hospitality with international
dengan standar pelayanan internasional. service standards.
Berdasarkan analisis yang dilakukan Perseroan terhadap peluang According to the Company's analysis of available opportunities
yang ada serta kekuatan internal yang dimiliki oleh Perseroan, and internal strengths, Garuda Indonesia is optimistic about its
Garuda Indonesia optimis memiliki prospek bisnis yang sangat powerful business prospects with long-term growth potential.
baik dan berpotensi tumbuh dalam jangka panjang.
Selama tahun 2024, Perseroan juga senantiasa melakukan Throughout 2024, the Company has also continued to evaluate
evaluasi dan penilaian atas kemampuan dalam melanjutkan and assess its ability to continue as a going concern. In addressing
kelangsungan usahanya. Dalam menghadapi hal yang berpotensi problems that may cause significant doubt on the Company's
menyebabkan keraguan signifikan atas kemampuan Perseroan ability to continue as a going concern, the management team
untuk mempertahankan kelangsungan usahanya, manajemen has developed several plans, including operational and financial.
telah membuat beberapa rencana di antaranya rencana operasional The operational plan focuses on increasing the Company's
dan rencana keuangan. Rencana operasional menekankan pada attention in analyzing the market conditions of air transportation
peningkatan perhatian Perseroan dalam menganalisis kondisi in the coming years and the Company's existing financial
pasar atas transportasi udara di tahun-tahun mendatang dan status to develop a Business Plan regarding the Company's
kondisi keuangan Perseroan yang ada dalam membuat Rencana restructuring process. Meanwhile, the financial plan focuses on
Bisnis dalam rangka proses restrukturisasi Perseroan. Sedangkan, the Company's existing financial status and considers the impact
rencana keuangan menekankan pada kondisi keuangan Perseroan of the Company's operational restructuring. The assumptions
yang ada dan memperhitungkan dampak dari restrukturisasi used by the company management in assessing business
operasional Perseroan. Asumsi yang digunakan manajemen continuity consider global and national economic conditions,
Perseroan dalam melakukan penilaian atas kelangsungan usaha the state of the aviation industry, the Strengths, Weaknesses,
yaitu dengan mempertibangkan kondisi perekonomian global, Opportunities, and Threats (SWOT) analysis to determine Garuda
nasional dan industri penerbangan, analisis Strength Weakness Indonesia's position within the aviation industry, and the results
Opportunity Threats (SWOT) dalam menentukan posisi Garuda of implementing operational and financial plans.
Indonesia pada industri penerbangan, serta hasil dari pelaksanaan
rencana operasional dan rencana keuangan.
PT Garuda Indonesia (Persero) Tbk
Apresiasi Appreciation
Seluruh tantangan yang berhasil dihadapi oleh Perseroan selama All challenges faced by the Company in 2024 were made
tahun 2024 tidak terlepas dari kerja keras seluruh insan Garuda possible by its personnel's hard work, supported by the trust of
Indonesia yang didukung oleh kepercayaan dari seluruh pemangku all stakeholders. This accomplishment reflects Garuda Indonesia's
kepentingan. Keberhasilan ini merupakan pencapaian Garuda success in integrating sustainability into all its business activities.
Indonesia dalam menerapkan keberlanjutan di seluruh aktivitas
bisnisnya.
Perseroan berharap bahwa seluruh pemangku kepentingan The Company hopes that all stakeholders will continue to trust the
2024 Sustainability Repor | Laporan Keberlanjutan
dapat terus memberikan kepercayaannya kepada Perseroan, Company, enabling Garuda Indonesia to succeed in the coming
agar Garuda Indonesia dapat senantiasa mencapai berbagai years. On behalf of the management team at Garuda Indonesia,
keberhasilan dan prestasi di tahun yang akan datang. Atas nama we wish to express our gratitude.
Jajaran Manajemen Garuda Indonesia, kami ucapkan terima kasih.
Jakarta, 29 April 2025
Jakarta, April 29, 2025
Direktur Utama
President & CEO
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SURAT PERNYATAAN ANGGOTA DIREKSI DAN
ANGGOTA DEWAN KOMISARIS TENTANG TANGGUNG
JAWAB ATAS LAPORAN KEBERLANJUTAN 2024
PT GARUDA INDONESIA (PERSERO) TBK [GRI 2-14]
STATEMENT BY THE MEMBERS OF THE BOARD OF DIRECTORS AND MEMBERS OF
THE BOARD OF COMMISSIONERS CONCERNING RESPONSIBILITY FOR THE 2024
SUSTAINABILITY REPORT OF PT GARUDA INDONESIA (PERSERO) TBK [GRI 2-14]
Kami yang bertanda tangan di bawah ini menyatakan bahwa We, the undersigned testify that all information disclosed, in
semua informasi dalam Laporan Keberlanjutan PT Garuda the 2024 Annual Report of PT Garuda Indonesia (Persero) Tbk,
Indonesia (Persero) Tbk tahun 2024 telah dimuat secara lengkap is presented in its entirety. We are fully responsible for the
dan bertanggung jawab penuh atas kebenaran isi Laporan accuracy of the contents in this Sustainability Report.
Keberlanjutan perusahaan.
Demikian pernyataan ini dibuat dengan sebenarnya. This Statement is hereby made in all truthfulness.
Jakarta, 29 April 2025
Jakarta, April 29, 2025
Direksi
Board of Directors
WAMILDAN TSANI
Direktur Utama
President & CEO
PT Garuda Indonesia (Persero) Tbk
PRASETIO TUMPAL MANUMPAK HUTAPEA
Direktur Keuangan dan Manajemen Risiko Direktur Operasi
Director of Finance and Risk Management Director of Operation
2024 Sustainability Repor | Laporan Keberlanjutan
RAHMAT HANAFI ADE RUCHYAT SUSARDI ENNY KRISTIANI
Direktur Teknik Direktur Niaga Direktur Human Capital &
Director of Maintenance Director of Commercial Corporate Service
Director of Human Capital &
Corporate Service
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SURAT PERNYATAAN ANGGOTA DIREKSI DAN
ANGGOTA DEWAN KOMISARIS TENTANG TANGGUNG
JAWAB ATAS LAPORAN KEBERLANJUTAN 2024
PT GARUDA INDONESIA (PERSERO) TBK [GRI 2-14]
STATEMENT BY THE MEMBERS OF THE BOARD OF DIRECTORS AND MEMBERS OF
THE BOARD OF COMMISSIONERS CONCERNING RESPONSIBILITY FOR THE 2024
SUSTAINABILITY REPORT OF PT GARUDA INDONESIA (PERSERO) TBK [GRI 2-14]
Kami yang bertanda tangan di bawah ini menyatakan bahwa We, the undersigned testify that all information disclosed, in
semua informasi dalam Laporan Keberlanjutan PT Garuda the 2024 Annual Report of PT Garuda Indonesia (Persero) Tbk,
Indonesia (Persero) Tbk tahun 2024 telah dimuat secara lengkap is presented in its entirety. We are fully responsible for the
dan bertanggung jawab penuh atas kebenaran isi Laporan accuracy of the contents in this Sustainability Report.
Keberlanjutan perusahaan.
Demikian pernyataan ini dibuat dengan sebenarnya. This Statement is hereby made in all truthfulness.
Jakarta, 29 April 2025
Jakarta, April 29, 2025
DEWAN KOMISARIS
Board of Commissioners
FADJAR PRASETYO
Komisaris Utama merangkap Komisaris Independen
President Commissioner, concurrently Independent Commissioner
TIMUR SUKIRNO CHAIRAL TANJUNG GLENNY KAIRUPAN PT Garuda Indonesia (Persero) Tbk
Komisaris Independen Komisaris Komisaris
Independent Commissioner Commissioner Commissioner
2024 Sustainability Repor | Laporan Keberlanjutan
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2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk 80
Page 81
Governance
Sustainability
Keberlanjutan
Tata Kelola
2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk
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Tata Kelola
Governance
Struktur dan Komposisi Governance Structure and
Tata Kelola [GRI 2-9, GRI 2-11] Composition [GRI 2-9, GRI 2-11]
Sesuai dengan Undang-Undang No. 40 Tahun 2007 tentang In accordance with Law No. 40 of 2007 on Limited Liability
Perseroan Terbatas, struktur tata kelola Garuda Indonesia Companies, Garuda Indonesia's governance structure consists
terdiri dari organ utama, yaitu Rapat Umum Pemegang Saham of three main governing bodies: the General Meeting of
(RUPS), Dewan Komisaris, dan Direksi. Organ Perseroan tersebut Shareholders (GMS), the Board of Commissioners, and the
memainkan peran kunci dalam keberhasilan pelaksanaan Good Board of Directors. These entities play a crucial role in ensuring
Corporate Governance (GCG). Di Garuda Indonesia, Direksi the successful implementation of Good Corporate Governance
sekaligus merupakan eksekutif senior yang dipilih langsung (GCG). At Garuda Indonesia, the Board of Directors, elected
oleh pemegang saham dan memikul tanggung jawab terhadap directly by shareholders, assumes full responsibility for the
jalannya perusahaan secara keseluruhan. Dalam pelaksanaannya, overall management and operations of the Company. Each
masing-masing organ Perseroan tersebut menjalankan tugas, governing body performs its respective duties, functions, and
fungsi dan tanggung jawabnya secara independen untuk responsibilities independently, prioritizing the Company’s
kepentingan Perseroan sesuai dengan ketentuan perundang- best interests while adhering to prevailing laws, the Company’s
undangan, Anggaran Dasar Perseroan, dan ketentuan lain yang Articles of Association, and other applicable regulations.
berlaku.
Dalam menjalankan tugas dan tanggung jawab Dewan Komisaris To support the duties and responsibilities of the Board of
dan Direksi, Perseroan telah membentuk organ-organ pendukung Commissioners and the Board of Directors, the Company
GCG di bawah Dewan Komisaris terdiri dari Komite Audit, Komite has established GCG supporting bodies. Under the Board of
Pengembangan Usaha dan Pemantauan Risiko, Komite Nominasi Commissioners, these include the Audit Committee, the Business
dan Remunerasi, Komite Tata Kelola Terintegrasi, dan Sekretaris Development and Risk Monitoring Committee, the Nomination
Dewan Komisaris. Sedangkan, organ pendukung GCG di bawah and Remuneration Committee, the Integrated Governance
Direksi terdiri dari Sekretaris Perusahaan, Satuan Pengawas Committee, and the Secretary of the Board of Commissioners.
Internal (SPI), Manajemen Risiko, Kepatuhan, dan unit kerja Meanwhile, under the Board of Directors, the supporting bodies
lainnya. Di antara organ pendukung Dewan Komisaris dan Direksi comprise the Corporate Secretary, Internal Audit Unit (SPI),
PT Garuda Indonesia (Persero) Tbk
tersebut yang bertanggung jawab untuk memberikan masukan Risk Management, and other relevant work units. Among
mengenai topik-topik ekonomi, lingkungan, dan sosial yang these governance support functions, the Corporate Secretary
dihadapi Perseroan adalah Sekretaris Perusahaan. is pivotal in providing insights into the Company's economic,
environmental, and social issues.
Dalam pelaksanaannya, masing-masing organ Perseroan Each governing body performs its respective duties, functions,
tersebut menjalankan tugas, fungsi dan tanggung jawabnya and responsibilities independently, prioritizing the Company’s
secara independen untuk kepentingan Perseroan sesuai dengan best interests while adhering to prevailing laws, the Company’s
ketentuan perundang-undangan, Anggaran Dasar Perseroan, Articles of Association, and other applicable regulations.
dan ketentuan lain yang berlaku.
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Organ Utama
Main Organs
Dewan Komisaris RUPS Direksi
Board of Commissioners GMS Board of Directors
Organ Pendukung
Supporting Organs
Komite Audit
Sekretaris Dewan Komisaris Audit Committee • Corporate Secretary
The Secretary of the Board Corporate Secretary
of Commissioners
• Internal Audit
Komite Nominasi
Internal Audit
dan Remunerasi
Nomination and
• Manajemen Risiko
Remuneration Committee
Risk Management
• Kepatuhan
Work Unit Compliance
Komite Pengembangan Usaha
dan Pemantauan Risiko • Unit Kerja Lainnya
Business Development and Others
Risk Monitoring Committee
Komite Tata Kelola
Terintegrasi
Integrated
Governance Committee
Profil Dewan Komisaris dan Direksi termasuk Komisaris The profile of the Board of Commissioners and Board of Directors,
PT Garuda Indonesia (Persero) Tbk
Independen, jenis kelamin, masa jabatan dan kompetensi including Independent Commissioners, gender, terms of office,
yang dimiliki disajikan di dalam Laporan Tahunan bagian Profil and competencies, are presented in the Company Profile section
Perusahaan. Di samping itu, profil komite di bawah Dewan of the Annual Report. Additionally, the profiles of committees
Komisaris dan Direksi berserta tugas dan tanggung jawab Dewan under the Board of Commissioners and Board of Directors, as
Komisarisn dan Direksi juga telah disampaikan pada Laporan well as their duties and responsibilities, have been included
Tahunan Garuda Indonesia bagian Tata Kelola Perusahaan. in the Corporate Governance Section of the Garuda Indonesia
Annual Report.
Conflict of Interest [GRI 2-15] Conflict of Interest [GRI 2-15]
Sesuai ketentuan dalam Peraturan Otoritas Jasa Keuangan According to the provisions of the Financial Services Authority
2024 Sustainability Repor | Laporan Keberlanjutan
Nomor 42/POJK.04/2020 tentang Transaksi Afiliasi dan Regulation Number 42/POJK.04/2020 concerning Affiliated
Transaksi Benturan Kepentingan, benturan kepentingan adalah Transactions and Conflict of Interest Transactions, a conflict of
perbedaan antara kepentingan ekonomis Perusahaan Terbuka interest refers to a divergence between the economic interests
dengan kepentingan ekonomis pribadi Anggota Direksi, Anggota of a public company and the personal economic interests of
Dewan Komisaris, Pemegang Saham Utama, atau Pengendali yang members of the Board of Directors, Board of Commissioners,
dapat merugikan perusahaan terbuka dimaksud. Garuda Indonesia Majority Shareholders, or Controllers, which could potentially
senantiasa berkomitmen untuk menghindari segala bentuk harm the company. Garuda Indonesia is committed to preventing
benturan kepentingan yang mungkin terjadi. Dalam mengelola any form of conflict of interest that may arise. In managing
benturan kepentingan pada Dewan Komisaris dan Direksi, Garuda the Board of Commissioners and Board of Directors' conflict of
Indonesia telah memiliki Board Manual yang di dalamnya telah interest, Garuda Indonesia has prepared a Board manual that
mengatur tentang Anggota Dewan Komisaris dan Direksi dilarang prohibits the members of the Board of Commissioners and Board
melakukan tindakan yang mempunyai benturan kepentingan dan of Directors from taking actions that have elements of conflict of
mengambil keuntungan pribadi dari pengambilan keputusan dan/ interest and taking personal benefits from decision-making and/
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atau pelaksanan kegiatan Perseroan yang bersangkutan, selain or the implementation of the Company's related activities, other
penghasilan yang sah. Apabila seluruh anggota Direksi mempunyai than legal income. If all members of the Board of Directors have a
benturan kepentingan dengan Perseroan, maka Dewan Komisaris conflict of interest with the Company, the Board of Commissioners
dapat mewakili Perseroan. Sebaliknya, apabila seluruh anggota can represent the Company. On the contrary, if all members of the
Direksi mempunyai benturan kepentingan dengan Perseroan, Board of Directors have a conflict of interest with the Company,
maka Dewan Komisaris dapat mewakili Perseroan. Dalam hal the Board of Commissioners can represent the Company. If any
setiap anggota Direksi dan Dewan Komisaris terlibat dalam proses member of the Board of Commissioners and Board of Directors is
hukum tersebut dan/atau memiliki benturan kepentingan dengan involved in the legal proceedings and/or has a conflict of interest
Perseroan, maka Rapat Umum Pemegang Saham akan menunjuk with the Company, the General Meeting of Shareholders will
pihak lain untuk mewakili Perseroan. appoint another party to represent the Company.
Setiap anggota Dewan Komisaris dan Direksi yang secara pribadi Each member of the Board of Commissioners and Board of
dengan cara apapun, baik secara langsung maupun secara tidak Directors who personally in any way, directly or indirectly, has
langsung, mempunyai kepentingan dalam suatu transaksi, kontrak an interest in a proposed transaction or contract in which the
atau kontrak yang diusulkan dalam mana Perseroan menjadi salah Company serves as one of the parties, shall declare the nature
satu pihaknya, harus dinyatakan sifat kepentingannya dalam of their interest in the Board of Commissioners Meeting and
suatu Rapat Dewan Komisaris dan tidak berhak untuk ikut dalam shall not reserve the right to participate in voting on matters
pengambilan suara mengenai hal yang berhubungan dengan concerning the transaction or contract. In addition, the Board
transaksi atau kontrak tersebut. Selain itu, Dewan Komisaris dan of Commissioners and Board of Directors must consider the
Direksi juga wajib memperhatikan ketentuan terntang pedoman Company's applicable provisions on the guidelines for handling
penanganan benturan kepentingan yang berlaku di Perseroan. conflicts of interest.
Selain itu, sebagai upaya pencegahan benturan kepentingan, In addition, as an effort to prevent conflicts of interest, the
Perseroan telah menetapkan kebijakan pencegahan dan Company has established an anti-fraud prevention and
pengendalian anti-fraud, termasuk komitmen untuk tetap control policy, including a commitment to remain free from
bebas dari keterlibatan politik dan kegiatan lobi kebijakan. political involvement and policy lobbying activities. All of these
Seluruh ketentuan tersebut diatur dalam Pedoman Penanganan provisions are regulated in Garuda Indonesia's Conflict of Interest
Benturan Kepentingan Garuda Indonesia sebagaimana tertuang Handling Guidelines as set out in JKTDZ/SKEP/50150/2024.
dalam JKTDZ/SKEP/50150/2024. Seluruh pegawai Perseroan All employees of the Company are required to sign a statement
PT Garuda Indonesia (Persero) Tbk
diwajibkan untuk menandatangani surat pernyataan sebagai letter as a commitment to comply with these policies.
komitmen untuk mematuhi kebijakan tersebut.
Selama tahun 2024, tidak terdapat hubungan afiliasi (mencakup In 2024, there were no affiliations, whether financial, family,
hubungan keuangan, keluarga dan kepengurusan) anggota or management relationships, of members of the Board of
Dewan Komisaris dan Direksi dengan anggota Dewan Komisaris Commissioners and Board of Directors with other members of the
dan Direksi lainnya serta dengan pemegang saham utama dan Board of Commissioners and Board of Directors, as well as with
pengendali. Kepemilikan saham mayoritas Garuda Indonesia majority and controlling shareholders. The majority of shares of
dimiliki oleh Pemerintah Republik Indonesia yang dalam hal ini Garuda Indonesia are owned by the Government of the Republic
diwakili oleh Kementerian Badan Usaha Milik Negara sebesar of Indonesia, which in this case is represented by the Ministry of
64,54%. Dengan demikian, Pemegang Saham Pengendali Garuda State-Owned Enterprises at 64.54%. Accordingly, the Government
2024 Sustainability Repor | Laporan Keberlanjutan
Indonesia adalah Pemerintah Republik Indonesia. Dalam hal of the Republic of Indonesia serves as the Controlling Shareholder of
kepemilikan saham Dewan Komisaris dan Direksi, Anggota Direksi Garuda Indonesia. Regarding the Board of Commissioners and Board
dan Dewan Komisaris Perseroan, secara berkala setiap tahunnya of Directors' share ownership, members of the Company's Board of
menyampaikan informasi mengenai kepemilikan saham atas Directors and Board of Commissioners annually deliver information
saham Perseroan yang didokumentasikan dalam bentuk Daftar on the shares ownership of the Company's shares documented in the
Khusus yang dikelola oleh Unit Corporate Secretary. Sampai form of a Special List managed by the Corporate Secretary Unit. Until
dengan akhir tahun 2024, seluruh anggota Dewan Komisaris the end of 2024, all members of the Board of Commissioners and
dan Direksi tidak memiliki saham perusahaan lain termasuk Board of Directors do not own shares in other companies, including
pemasok. Informasi terkait hubungan afiliasi Dewan Komisaris suppliers. Information related to the affiliations between the Board
dan Direksi telah disampaikan secara rinci pada Laporan Tahunan of Commissioners and the Board of Directors has been presented in
bagian Profil Perusahaan. Sedangkan, informasi kepemilikan detail in the Company Profile section of the Annual Report. Meanwhile,
saham Dewan Komisaris dan Direksi telah disampaikan secara information related to the Board of Commissioners and Board of
rinci pada Laporan Tahunan bagian Tata Kelola Perusahaan. Directors' share ownership has also been presented in detail in the
Corporate Governance section of the Annual Report.
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Selain itu, terkait dengan transaksi benturan kepentingan, Additionally, there were no transactions related to conflicts of
sampai dengan akhir tahun 2024, tidak terdapat transaksi yang interest until the end of 2024. Information related to conflicts of
mengandung benturan kepentingan. Informasi transaksi benturan interest is presented in the Management Analysis and Discussion
kepentingan disajikan pada Laporan Tahunan bagian Analisis section of the Annual Report.
dan Pembahasan Manajemen.
Nominasi dan Seleksi Dewan Nomination and Selection of The
Komisaris dan Direksi [GRI 2-10] Board of Commissioners and
The Board of Directors [GRI 2-10]
Proses nominasi dan seleksi Dewan Komisaris mengacu pada The nomination and selection process for the Board of
Peraturan Menteri BUMN No. PER-02/MBU/02/2015 berikut Commissioners adheres to the Regulation of the Minister of SOEs
dengan perubahannya serta PP No. 45 tahun 2005 serta Number PER-02/MBU/02/2015, along with its amendments,
Peraturan OJK No. 33/POJK.04.2014 tentang Direksi dan Dewan as well as Government Regulation Number 45 of 2005 and
Komisaris Emiten atau Perusahaan Publik di mana kandidat the Financial Services Authority Regulation Number 33/
anggota Dewan Komisaris harus memenuhi sejumlah kriteria POJK.04.2014 concerning the Board of Directors and Board of
persyaratan formal, materiil, dan persyaratan lainnya. Calon Commissioners of Issuers or Public Companies. Candidates for
anggota Dewan Komisaris diangkat jika calon anggota telah the Board of Commissioners must meet several formal, material,
memenuhi persyaratan formal, persyaratan materiil, dan and other stipulated requirements. Prospective members of the
persyaratan lain dengan prosedur berikut ini: Board of Commissioners are appointed if they meet the formal
requirements, material requirements, and other requirements
under the following procedures:
1. Anggota Dewan Komisaris diangkat oleh RUPS; 1. The GMS appoints members of the Board of Commissioners;
2. Bagi BUMN tertentu yang berdasarkan peraturan perundang- 2. For certain SOEs, based on the laws and regulations, the
undangan pengangkatan anggota Dewan Komisaris appointment of members of the Board of Commissioners
memerlukan penilaian oleh regulator; requires assessment by the regulator;
3. Anggota Dewan Komisaris wajib mengikuti uji kelayakan dan 3. Members of the Board of Commissioners must undergo the
kepatutan yang dilakukan oleh lembaga profesional yang fit and proper test conducted by a professional institution
PT Garuda Indonesia (Persero) Tbk
ditunjuk oleh Menteri untuk melakukan uji kelayakan dan appointed by the Minister to conduct fit and proper tests on
kepatutan terhadap calon Direksi; candidates for the Directors;
4. Anggota Dewan Komisaris mulai menjabat secara efektif 4. Members of the Board of Commissioners start the position
terhitung sejak tanggal penyerahan keputusan atau tanggal effectively from the date of such resolution or the date set in
yang ditetapkan dalam keputusan Menteri/RUPS/seluruh the circular resolution of the Minister/GMS/all shareholders;
pemegang saham secara sirkuler;
5. Pengangkatan kembali anggota Dewan Komisaris dilakukan 5. The reappointment of members of the Board of
berdasarkan penilaian Deputi Teknis dan Sekretaris atas Commissioners is based on the assessment performed by the
kemampuan yang bersangkutan melaksanakan tugasnya Technical Deputy and the Secretary, evaluating the concerned
dengan baik selama masa jabatannya. Penyajian hasil members’ ability to fulfill their duties during their term of
penilaian dilakukan dalam bentuk narasi kualitatif. office. The assessment results are presented in the form of
2024 Sustainability Repor | Laporan Keberlanjutan
a qualitative narrative;
6. Anggota Dewan Komisaris yang jabatannya berakhir dapat 6. Members of the Board of Commissioners whose term of
diangkat kembali, dengan memperhatikan ketentuan office expires may be reappointed, with due observance
yang berlaku termasuk penilaian atas kemampuan yang of the applicable provisions, including assessment of the
bersangkutan melaksanakan tugasnya dengan baik selama concerned members’ ability to fulfill their duties during
masa jabatannya. their term of office.
Sedangkan, nominasi dan seleksi Direksi mengacu pada Peraturan Meanwhile, the nomination and selection process for the Board of
Menteri BUMN RI Nomor: PER-3/MBU/03/2023 tentang Organ Directors adheres to the Regulation of the Minister of SOEs of the
dan Sumber Daya Manusia BUMN. Calon anggota Direksi untuk Republic of Indonesia Number PER-3/MBU/03/2023 concerning
dapat diangkat sebagai Direksi Perseroan, maka calon anggota Organs and Human Capital of SOEs. Prospective members of
Direksi harus memenuhi persyaratan materiil dan persyaratan the Board of Directors are appointed if they meet the formal
formal. Informasi terkait nominasi Dewan Komisaris dan Direksi and material requirements. Information related to the Board of
disampaikan dalam Laporan Tahunan bagian Tata Kelola Perusahaan. Commissioners and Board of Directors' nominations is presented
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in the Corporate Governance section of the Annual Report.
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Penilaian Kinerja Dewan Assessment of The Performance of
Komisaris dan Direksi [GRI 2-18] The Board of Commissioners and
The Board of Directors [GRI 2-18]
Penilaian kinerja Direksi secara kolegial maupun individu Performance assessment is carried out collectively and
dilakukan melalui Key Performance Indicator yang evaluasi oleh individually through Key Performance Indicators, which are then
Dewan Komisaris dan disampaikan kepada Pemegang Saham evaluated by the Board of Commissioners and submitted to
dalam RUPS. Setiap tahun, Direksi wajib menyusun Kontrak Shareholders at the GMS. Each year, the Board of Directors is
Manajemen Tahunan yang memuat Key Performance Indicator required to prepare an Annual Management Contract outlining
(KPI) Direksi yang merupakan penjabaran dari RKAP. Kontrak the Director's Key Performance Indicators (KPIs) derived from
Manajemen memuat KPI Direksi secara kolegial dan Individu RKAP. The Management Contract includes collective and individual
yang disetujui oleh Dewan Komisaris setelah terlebih dahulu KPIs for the Directors and must be approved by the Board of
berkonsultasi dengan Pemegang Saham Seri A Dwiwarna. Commissioners following prior consultation with the Series A
Penilaian kinerja Direksi telah mempertimbangkan aspek Dwiwarna Shareholders. The Board of Directors' performance
ESG yang ditunjukkan dalam pencapaian target kinerja yang assessment has considered the ESG aspect as demonstrated
terkait dengan topik ESG seluruhnya telah termasuk ke dalam by the achievement of performance targets related to ESG, all
indikator kinerja (KPI) Direksi. Perseroan telah memiliki kriteria of which are included in the Board of Directors' performance
dalam menghubungkan KPI manajemen ke topik ESG yang indicators. The Company has established criteria for linking
tertuang di kontrak manajemen. Perseroan juga memiliki fungsi management KPI to the ESG topic as outlined in the management
monitoring terhadap kinerja dari Direksi, baik kolegial ataupun contract. The Company also monitors the performance of the
perseorangan, serta group head secara bulanan serta juga Board of Directors and group heads collegially and individually
melakukan pemantauan terhadap program strategis. Penilaian on a monthly basis, as well as oversees strategic programs. The
kinerja Direksi dilakukan Dewan Komisaris dan dievaluasi oleh Board of Directors' performance assessment is conducted by the
Pemegang Saham dalam RUPS setiap tahun. Board of Commissioners and evaluated by the Shareholders at
the GMS annually.
Sedangkan, penilaian kinerja Dewan Komisaris dilakukan Meanwhile, the Board of Commissioners’ performance assessment
sekali dalam 1 (satu) tahun, dengan menggunakan metode self is carried out once a year using the self-assessment method. The
PT Garuda Indonesia (Persero) Tbk
assessment. Pengukuran keberhasilan kinerja Dewan Komisaris measurement of the Board of Commissioners’ performance
merupakan hasil kerja kolegial dari seluruh Dewan Komisaris success is the collegial work product of the entire Board, reflected
yang tercermin dalam satu kesatuan pada realisasi Rencana as a unified whole in the implementation of the Company’s
Bisnis Perseroan. Pengukuran keberhasilan kinerja Dewan Business Plan. The measurement of the Board of Commissioners’
Komisaris merupakan hasil kerja kolegial dari seluruh Dewan performance success is the collegial work product of the entire
Komisaris yang tercermin dalam satu kesatuan pada realisasi Board, reflected as a unified whole in the implementation of the
Rencana Bisnis Perseroan. Penilaian kinerja Dewan Komisaris Company’s Business Plan. The performance evaluation of the
juga mencakup pengawasan kinerja Direksi dalam pencapaian Board of Commissioners also includes oversight of the Board
target ESG. of Directors’ performance in achieving ESG targets.
Hasil penilaian kinerja Direksi dan Dewan Komisaris merupakan The results of the performance evaluations of the Board of
2024 Sustainability Repor | Laporan Keberlanjutan
aspek yang tak terpisahkan dari skema remunerasi serta menjadi Directors and the Board of Commissioners are an integral
dasar pertimbangan untuk penunjukkan kembali. Informasi aspect of the remuneration scheme and serve as the basis for
lengkap terkait penilaian kinerja Direksi dan Dewan Komisaris consideration for reappointment. Detailed information on the
telah disampaikan pada Laporan Tahunan bagian Tata Kelola performance evaluations of the Board of Directors and the Board
Perusahaan. of Commissioners has been provided in the Corporate Governance
section of the Annual Report.
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Kebijakan Remunerasi Dewan Remuneration Policy of The Board
Komisaris dan Direksi of Commissioners and Board of
[GRI 2-19, GRI 2-20, GRI 2-21] Directors [GRI 2-19, GRI 2-20, GRI 2-21]
Dalam menerapkan remunerasi bagi Dewan Komisaris dan Direksi The determination of remuneration for the Board of Commissioners
Perseroan mengacu pada ketentuan ketentuan sebagaimana and Board of Directors is governed by Regulation of the Minister
termuat dalam Peraturan Menteri Badan Usaha Milik Negara No. of State-Owned Enterprises No. PER-04/MBU/2014, as
Per- 04/MBU/2014 tentang Pedoman Penetapan Penghasilan amended, with the latest revision being Regulation No. PER-13/
Direksi, Dewan Komisaris dan Dewan Pengawas Badan Usaha MBU/09/2021. It is further guided by the Letter of the Minister
Milik Negara berikut perubahannya yang terahir dilakukan of State-Owned Enterprises of the Republic of Indonesia No. SR-
perubahan pada Peraturan Menteri Badan Usaha Milik Negara 52/MBU/Wk.K/02/2024, dated February 7, 2024, concerning
Nomor PER-13/MBU/09/2021 Tentang Perubahan Keenam Atas the determination of compensation for PT Garuda Indonesia’s
Peraturan Menteri Badan Usaha Milik Negara Nomor PER-04/ Board of Directors and Board of Commissioners for 2023. The
MBU/2014 Tentang Pedoman Penetapan Penghasilan Direksi, remuneration structure consists of the following components:
Dewan Komisaris, Dan Dewan Pengawas Badan Usaha Milik
Negara, serta ketentuan sesuai Surat Menteri Badan Usaha Milik
Negara Republik Indonesia Nomor SR-52/MBU/Wk.K/02/2024
tanggal 07 Februari 2024 perihal Penetapan Penghasilan Direksi
dan Dewan Komisaris PT Garuda Indonesia (Persero) Tbk Tahun
2023. Struktur komponen remunerasi Dewan Komisaris dan
Direksi terdiri atas:
Dewan Komisaris Direksi
Board of Commissioners Board of Directors
1. Honorarium 1. Salary
2. Tunjangan yang terdiri atas : 2. Tunjangan yang terdiri atas
i. Tunjangan Hari Raya (THR). i. Tunjangan Hari Raya (THR).
ii. Tunjangan Transportasi. ii. Asuransi Purna Jabatan.
PT Garuda Indonesia (Persero) Tbk
iii. Asuransi Purna Jabatan. iii. Tunjangan Perumahan.
2. Benefits, including: 2. Benefits, including:
i. Religious Holiday Allowance (THR). i. Religious Holiday Allowance (THR).
ii. Transportation Allowance. ii. Post-Service Insurance.
iii. Post-Service Insurance. iii. Housing Allowance.
3. Fasilitas yang terdiri atas 3. Fasilitas yang terdiri atas;
i. Fasilitas Kesehatan; i. Fasilitas Kendaraan.
ii. Fasilitas Bantuan Hukum. ii. Fasilitas Kesehatan.
iii. Tantiem/Insentif Kinerja/Insentif Khusus. iii. Fasilitas Bantuan Hukum.
3. Facilities, including: 3. Facilities, including:
i. Health Facilities. i. Vehicle Facilities.
ii. Legal Aid Facilities. ii. Health Facilities.
iii. Performance Bonus/Incentive/Special Incentive. iii. Legal Aid Facilities.
4. Tantiem/Insentif Kinerja/Insentif Khusus
2024 Sustainability Repor | Laporan Keberlanjutan
4. Performance Bonus/Incentive/Special Incentive
Penetapan remunerasi Dewan Komisaris dan Direksi juga telah The determination of remuneration for the Board of Commissioners
mempertimbangkan kinerja terkait aspek ESG yang terlihat and Board of Directors has also considered performance related
dari KPI Direksi. to ESG aspects, as reflected in the Directors’ KPIs.
Kebijakan dan prosedur penetapan remunerasi bagi Dewan The policy and procedure for setting remuneration include several
Komisaris dan Direksi terdiri dari beberapa tahapan yang stages: preparation, analysis, submission, and determination.
mencakup proses penyusunan, analisa, pengajuan, dan The Company's Remuneration Committee, with support from
penetapan. Penyusunan kebijakan dan usulan remunerasi an independent consultant, formulates remuneration policies
dilaksanakan oleh Komite Remunerasi Perseroan dengan bantuan and proposals. The Board of Commissioners then reviews these
kajian remunerasi dari konsultan independen. Rekomendasi recommendations before being presented for discussion and
remunerasi tersebut kemudian diteruskan pada Dewan Komisaris analysis. In the final stage, remuneration recommendations are
untuk dibahas dan dianalisis. Pada tahapan terakhir, rekomendasi submitted to the Annual GMS, which has the authority to make
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remunerasi diajukan dalam RUPS Tahunan yang berwenang the final decision regarding the Board of Directors' remuneration.
mengambil keputusan akhir penetapan remunerasi Direksi. Hasil The result of the stakeholder vote regarding remuneration
pemungutan suara pemangku kepentingan dalam penetapan determination is documented in the Corporate Governance
remunerasi Dewan Komisaris dan Direksi telah disampaikan section of the Annual Report.
pada Laporan Tahunan bagian Tata Kelola Perusahaan
Perseroan juga melaporkan rasio total kompensasi Tahunan The company also reports the ratio of the President Director's
Direktur Utama terhadap median kompensasi tahunan karyawan total annual compensation to the median annual compensation of
serta rasio kenaikan kompensasinya. Rasio yang dilaporkan employees, as well as the ratio of annual compensation increases.
adalah sebagai berikut. The reported ratios are as follows:
Keterangan
2024 2023 2022
Description
Rasio Perbandingan Kompensasi Tahunan Direktur Utama Terhadap Median
Kompensasi Tahunan Karyawan
1 : 13,08 1 : 13,87 1 : 26,89
The ratio of Annual Compensation of the President Director to Median
Annual Compensation of Employees
Perbandingan Kenaikan Kompensasi Tahunan Direktur Utama Terhadap
Kenaikan Persentase Median Jumlah Kompensasi Tahunan Karyawan
4% : 34% 7% : 85% 7% : 10%
Comparison of Annual Compensation Increase of the President Director to
Percentage Increase of Median Annual Compensation of Employees
Tata Kelola Keberlanjutan [OJK E] Sustainability Governance [OJK E]
Penanggung Jawab Penerapan Pembangunan Responsibility for Implementing Sustainable
Berkelanjutan [OJK E.1, GRI 2-9, GRI 2-12, GRI 2-13, GRI 2-14, IFRS S1- Development [OJK E.1, GRI 2-9, GRI 2-12, GRI 2-13, GRI 2-14, IFRS S1-
Governance, IFRS S2- Governance] Governance, IFRS S2-Governance]
PT Garuda Indonesia (Persero) Tbk
Sebagai bentuk komitmen terhadap pembangunan As a form of commitment to sustainable development, Garuda
berkelanjutan, Garuda Indonesia telah mengalokasikan sumber Indonesia has strategically allocated resources through the
daya secara strategis melalui pembentukan Unit Corporate establishment of the Corporate Sustainability Unit, as stipulated
Sustainability, sebagaimana diatur dalam SK Induk No. JKTDZ/ in the Parent Decree No. JKTDZ/SKEP/50110/2024 on the
SKEP/50110/2024 tentang Organisasi Induk PT Garuda Parent Organization of PT Garuda Indonesia (Persero) Tbk.
Indonesia (Persero) Tbk. Unit Corporate Sustainability berada The Corporate Sustainability Unit is under the coordination of
di bawah koordinasi Direktur Utama. Unit ini memiliki mandat the President Director. This unit has the mandate to ensure the
untuk memastikan pelaksanaan inisiatif keberlanjutan secara implementation of sustainability initiatives in a structured and
terstruktur dan terukur, dengan tugas dan tanggung jawab yang measurable manner, with duties and responsibilities clearly
tercantum secara jelas dalam goal setting dan indikator kinerja stated in the unit's goal setting and key performance indicators
utama (KPI) unit. KPI Unit Corporate Sustainability disampaikan (KPIs). The Corporate Sustainability Unit's KPIs are submitted
2024 Sustainability Repor | Laporan Keberlanjutan
kepada Direksi setiap tahun sekali. Langkah ini mencerminkan to the Board of Directors every year. This step reflects the
keseriusan Perseroan dalam mengintegrasikan prinsip-prinsip Company's seriousness in integrating sustainability principles
keberlanjutan ke dalam tata kelola dan operasional bisnis. into governance and business operations.
Arah strategis keberlanjutan Garuda Indonesia telah sejalan Garuda Indonesia's sustainability strategic direction is also
dengan Strategic Objectives dari International Civil Aviation in line with the Strategic Objectives of the International Civil
Organization (ICAO), yang memiliki keterkaitan erat dengan 15 Aviation Organization (ICAO), which are closely linked to 15 of
dari 17 United Nations Sustainable Development Goals (SDGs). the 17 United Nations Sustainable Development Goals (SDGs).
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ICAO, sebagai bagian dari sistem Perserikatan Bangsa-Bangsa ICAO, as part of the United Nations (UN) system, plays an
(PBB), berperan aktif dalam mendukung pencapaian SDGs, dan active role in supporting the achievement of the SDGs, and
Garuda Indonesia berkomitmen untuk mengacu pada kerangka Garuda Indonesia is committed to referring to this framework
tersebut dalam mengembangkan kebijakan dan program in developing sustainability policies and programs, as well as
keberlanjutan, serta memperkuat kontribusi sektor penerbangan strengthening the national aviation sector's contribution to the
nasional terhadap agenda pembangunan global. global development agenda.
Pengembangan Kompetensi Terkait Development Competencies Related
Pembangunan Berkelanjutan [OJK E.2, to Sustainable Development [OJK E.2,
GRI 2-17, IFRS S1-Governance, IFRS S2- Governance] GRI 2-17, IFRS S1-Governance, IFRS S2-Governance]
Sepanjang tahun 2024, Perseroan telah memberikan pelatihan Throughout 2024, the Company has provided training for the
kepada Dewan Komisaris dan Direksi terkait dengan keuangan Board of Commissioners and Board of Directors on sustainable
berkelanjutan. Pelatihan yang diikuti adalah sebagai berikut: finance. The following table outlines the training programs
attended:
Tabel Pengembangan Kompetensi Pembangunan Berkelanjutan bagi Dewan Komisaris
Table of Sustainable Development Competency Development for the Board of Commissioners
Jenis Pendidikan dan Materi Pendidikan
Waktu dan Tempat
Nama dan Jabatan Pelatihan dan Pelatihan Penyelenggara
Name and Position
Pelaksanaan Organizer
Types of Education and Education and Training
Time and Place
Training Materials
Highlight Kinerja dan
Focus Group Discussion
Program Penyehatan
Penyehatan PT Garuda
PT Garuda Indonesia 13 Juni 2024, Kantor
Indonesia (Persero) Tbk Kementrian BUMN RI
(Persero) Tbk Garuda Kb. Serih
Focus Group Discussion Ministry of SOEs of the
Performance Highlights June 13, 2024, Garuda
on the Rehabilitation Republic of Indonesia
and Restructuring Program Office, Kebon Sirih
of PT Garuda Indonesia
of PT Garuda Indonesia
PT Garuda Indonesia (Persero) Tbk
(Persero) Tbk
(Persero) Tbk
Presentasi dari Alton
Fadjar Prasetyo sebagai International
(Komisaris Utama Airlines Consultans terkait
merangkap Komisaris Improve Service and
27 Juni 2024, Online
Independen) Profits
Company Induction June 27, 2024, Online Alton Company
(President Commissioner Presentation from Alton
& Independent as International Airlines
Commissioner) Consultant regarding
Improve Service and
Profits
Pelaksanaan Onboarding
Pembekalan Dewan
Commissioner Program
2024 Sustainability Repor | Laporan Keberlanjutan
Komisaris Baru yang baru
Angkatan 8 Tahun 2024 08 – 08 Agustus 2024, Kementerian BUMN RI
menjabat
Implementation Jakarta Ministry of SOEs, Republic
Briefing of the newly
of Onboarding August 8, 2024, Jakarta of Indonesia
appointed New Board of
Commissioner Program
Commissioners
Batch 8 of 2024
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Tabel Pengembangan Kompetensi Pembangunan Berkelanjutan bagi Dewan Komisaris
Table of Sustainable Development Competency Development for the Board of Commissioners
Jenis Pendidikan dan Materi Pendidikan
Waktu dan Tempat
Nama dan Jabatan Pelatihan dan Pelatihan Penyelenggara
Name and Position
Pelaksanaan Organizer
Types of Education and Education and Training
Time and Place
Training Materials
Kick Off Meeting dan
Sosialisasi Penerapan
04 April 2024,
GCG Model Evaluasi GCG
Cengkareng PT Garuda Indonesia
Kick-Off Meeting and GCG Evaluation Model
April 4, 2024, Cengkareng
Dissemination of GCG
Implementation
Progress Update dan
Seminar GCG Closing Meeting 13 Mei 2024, Cengkareng
PT Garuda Indonesia
GCG Seminar Progress Update and May 13, 2024, Cengkareng
Timur Sukirno
Closing Meeting
(Komisaris Utama
merangkap Komisaris Highlight Kinerja dan
Focus Group Discussion
Independen periode Program Penyehatan
Penyehatan PT Garuda 13 Juni 2024, Kantor
1 Januari 2024 – 22 PT Garuda Indonesia
Indonesia (Persero) Tbk Garuda Indonesia Kb. Sirih Kementerian BUMN RI
Mei 2024, Komisaris (Persero) Tbk
Focus Group Discussion June 13, 2024, Garuda Ministry of SOEs, Republic
Independen periode 22 Performance Highlights
on the Rehabilitation Indonesia Office, Kebon of Indonesia
Mei 2024 – saat ini) and Restructuring Program
of PT Garuda Indonesia Sirih
(President Commissioner of PT Garuda Indonesia
(Persero) Tbk
& Independent (Persero) Tbk
Commissioner for
Presentasi dari Alton
the period January
sebagai International
1, 2024 – May 22,
Airlines Consultans terkait
2024, Independent
Improve Service and
Commissioner from May
Profits 27 Juni 2024, Online
22, 2024 - Present) Company Induction Alton Company
Presentation from Alton June 27, 2024, Online
as International Airlines
Consultant regarding
Improve Service and
PT Garuda Indonesia (Persero) Tbk
Profits
Executive Education by
08-09 November 2024,
Havard Business School Open Discussion on
Bali YPO Indonesia
Executive Education by “Strategies for the Future”
November 8?9, 2024, Bali
Harvard Business School
2024 Sustainability Repor | Laporan Keberlanjutan
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Tabel Pengembangan Kompetensi Pembangunan Berkelanjutan bagi Dewan Komisaris
Table of Sustainable Development Competency Development for the Board of Commissioners
Jenis Pendidikan dan Materi Pendidikan
Waktu dan Tempat
Nama dan Jabatan Pelatihan dan Pelatihan Penyelenggara
Name and Position
Pelaksanaan Organizer
Types of Education and Education and Training
Time and Place
Training Materials
Kick Off Meeting dan
Sosialisasi Penerapan
04 April 2024,
GCG Model Evaluasi GCG
Cengkareng PT Garuda Indonesia
Kick-Off Meeting and GCG Evaluation Model
April 4, 2024, Cengkareng
Dissemination of GCG
Implementation
Progress Update dan
Seminar GCG Closing Meeting 13 Mei 2024, Cengkareng
PT Garuda Indonesia
GCG Seminar Progress Update and May 13, 2024, Cengkareng
Closing Meeting
Highlight Kinerja dan
Focus Group Discussion
Program Penyehatan
Penyehatan PT Garuda 13 Juni 2024, Kantor
Chairal Tanjung PT Garuda Indonesia
Indonesia (Persero) Tbk Garuda Indonesia Kb. Sirih Kementerian BUMN RI
(Komisaris) (Persero) Tbk
Focus Group Discussion June 13, 2024, Garuda Ministry of SOEs, Republic
(Commissioner) Performance Highlights
on the Rehabilitation Indonesia Office, Kebon of Indonesia
and Restructuring Program
of PT Garuda Indonesia Sirih
of PT Garuda Indonesia
(Persero) Tbk
(Persero) Tbk
Presentasi dari Alton
sebagai International
Airlines Consultans terkait
Improve Service and
Profits 27 Juni 2024, Online
Company Induction Alton Company
Presentation from Alton June 27, 2024, Online
as International Airlines
Consultant regarding
Improve Service and
PT Garuda Indonesia (Persero) Tbk
Profits
Thomas Oentoro
Pelaksanaan Onboarding
(Komisaris Independen Pembekalan Dewan
Commissioner Program
Periode 1 Januari 2024-15 Komisaris Baru yang baru 12-13 Januari 2024,
Angkatan 7 Tahun 2024 Kementerian BUMN RI
Februari 2024) menjabat Jakarta
Implementation of Ministry of SOEs, Republic
(Independent Briefing of the newly January 12?13, 2024,
the Onboarding of Indonesia
Commissioner for the appointed New Board of Jakarta
Commissioner Program
Period January 1, 2024 - Commissioners
Batch 7 Year 2024
February 15, 2024)
2024 Sustainability Repor | Laporan Keberlanjutan
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Tabel Pengembangan Kompetensi Keuangan Berkelanjutan bagi Direksi
Table of Continuous Financial Competency Development for the Board of Directors
Jenis Pendidikan dan Materi Pendidikan
Nama dan Jabatan Pelatihan dan Pelatihan Tanggal Pelaksanaan Penyelenggara
Name and Position Types of Education and Education and Training Date of Implementation Organizer
Training Materials
Management Cyber Security Basic 30/09/24
Irfan Setiaputra Internal
Development Training Knowledge Training September 30, 2024
President Director
(Jan-Nov 2024) Maintenance & Introduction to Carbon 30/09/24
Internal
Engineering Training Emission September 30, 2024
Wamildan Tsani
FOO & Ground Support The Senior Manager's 23/12/24
President Director Internal
Training Role in SMS December 23, 2024
(Nov-Now)
Management Cyber Security Basic 30/09/24
Internal
Development Training Knowledge Training September 30, 2024
OOC Hospitality
Enny Kristiani Management 29/11/24
Awareness for SOEs Internal
Director of HC & Corp. Development Training November 29, 2024
(BUMN) Employee
Service
FOO & Ground Support SMS for Senior 01/07/24
Internal
Training Management Training July 1, 2024
Maintenance & Introduction to Carbon 30/09/24
Internal
Engineering Training Emission September 30, 2024
Management Cyber Security Basic 30/09/24
Internal
Development Training Knowledge Training September 30, 2024
Rahmat Hanafi
Maintenance & Recurrent Safety 14/03/24
Director of Maintenance Internal
Engineering Training Management System March 14, 2024
Maintenance & Introduction to Carbon 30/09/24
Internal
Engineering Training Emission September 30, 2024
Management Cyber Security Basic 30/09/24
Ade R. Susardi Internal
PT Garuda Indonesia (Persero) Tbk
Development Training Knowledge Training September 30, 2024
Director of Commercial
Maintenance & Introduction to Carbon 30/09/24
Internal
Engineering Training Emission September 30, 2024
31/12/24
Airline Business Training OOC SMS for GA Staff Internal
December 31, 2024
Management Cyber Security Basic 30/09/24
Internal
Development Training Knowledge Training September 30, 2024
13/02/24
Pilot Training Recurrent CRM Training Internal
February 13, 2024
B777-300ER Ground 22/02/24
Pilot Training Internal
Tumpal Manumpak Recurrent Training February 22, 2024
Hutapea
B777-300ER TR/PC FS 15/03/24 Eksternal
2024 Sustainability Repor | Laporan Keberlanjutan
Director of Operations Pilot Training
Training March 15, 2024 External
B777-300ER Recurrent 10/09/24
Pilot Training Internal
Ground September 10, 2024
B777-300ER TR/PC 26/09/24 Eksternal
Pilot Training
Simulator September 26, 2024 External
Recurrent Aviation 07/11/24
Pilot Training Internal
Security November 7, 2024
Maintenance & Introduction to Carbon 30/09/24
Internal
Engineering Training Emission September 30, 2024
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Selain itu, Perseroan juga melibatkan karyawan yang bertanggung In addition, the Company also involves employees who are
jawab atas penerapan pembangunan berkelanjutan dalam responsible for the implementation of sustainable development in
berbagai pelatihan terkait pembangunan berkelanjutan. Langkah various trainings related to sustainable development. This step aims to
ini bertujuan untuk meningkatkan kompetensi mereka dalam improve their competence in supporting the effective implementation
mendukung implementasi keuangan berkelanjutan secara efektif. of sustainable finance.
Tabel Pengembangan Kompetensi Pembangunan Berkelanjutan bagi Unit Penanggungjawab
Table of Sustainable Development Competency Development for Responsible Units
Jenis Pendidikan
Materi Pendidikan
Nama dan Jabatan dan Pelatihan Tempat/Tanggal Penyelenggara
Name and Position
dan Pelatihan Place/Date Organizer
Types of Education
Education and Training Materials
and Training
Agustus – November
Eksternal
Training Net Zero Incubator Training 2024
External
August - November 2024
Ade Dwipayana (Corporate Juli-Agustus 2024 Eksternal
Pilot Training B777-300ER TR/PC Simulator
Sustainability Group Head) July-August 2024 External
Boeing Safety Management Forum Februari 2024 Eksternal
Training
for Indonesia Operator February 2024 External
Garuda Indonesia Executive
Training November 2024 Internal
Leadership Program
Agustus – November
Eksternal
Training Net Zero Incubator Training 2024
External
August - November 2024
Eksternal
Training ICAO CORSIA Training April 2024
External
Mei 2024 Eksternal
Training ICAO SAP Training
May 2024 External
Muhammad Oki Zuheimi
(Environmental Management Eksternal
Training Pengenalan IFRS S1 dan S2 November 2024
PT Garuda Indonesia (Persero) Tbk
System Division Head) External
Nilai Ekonomi Karbon Sub-Sektor
Mei 2024 Eksternal
Training Tranportasi Udara dan Sustainable
May 2024 External
and Resilience Airport
Maret 2024 Eksternal
Training Sistem Indonesia Carbon Exchange
March 2024 External
ICAO CORSIA Eligible Emission Maret 2024 Eksternal
Training
Unit Workshop March 2024 External
Jakarta, 20-21 Agustus
ISSB Standards Training 2024
Reporting with IFRS S-1 & S-2 NCCR
Course Jakarta, August 20-21,
2024
Ade Reizalina
2024 Sustainability Repor | Laporan Keberlanjutan
(Capital Market Governance & Sustainability,
Communication Division Sustainability Governance
Head) Sustainability Overview, Sustainability Yogyakarta, 17 – 18 Juli TCG
Governance Workshop Governance Governance 2024 (Trisakti
For Leader: Building Mechanism, Sustainability Yogyakarta, July 17-18, Governance
Sustainable Companies Governance Structure, 2024 Center)
Sustainability Governance
Strategy
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Manajemen Risiko Atas Penerapan Risk Management in The Implementation of
Pembangunan Berkelanjutan [OJK E.3, IFRS S1, IFRS Sustainable Development [OJK E.3, IFRS S1, IFRS S1-Risk
S1-Risk Management, IFRS S2-Risk Management] Management, IFRS S2-Risk Management]
Garuda Indonesia telah menerapkan sistem manajemen risiko Garuda Indonesia has implemented an integrated risk
yang terintegrasi di Perseroan dan Anak Perusahaan yang management system across the Company and its Subsidiaries
berpedoman pada Peraturan Menteri Badan Usaha Milik Negara based on the Regulation of the Minister of State-Owned
Nomor PER-2/MBU/03/2023 Tahun 2023 tentang Pedoman Enterprises No. PER-2/MBU/03/2023 Year 2023 on Guidelines
Tata Kelola dan Kegiatan Korporasi Signifikan Badan Usaha Milik for Corporate Governance and Significant Corporate Activities
Negara dan Best Practice Industry. Perseroan telah menetapkan of State-Owned Enterprises and Industry Best Practices. The
Strategi Risiko yang terdiri dari pernyataan selera risiko dan nilai Company has established a Risk Strategy comprising risk appetite
ambang batas risiko (Risk capacity, Risk Appetite, Risk Tolerance, statements and risk threshold values (Risk Capacity, Risk Appetite,
Risk limit dan metrik strategi risiko). Melalui sistem manajemen Risk Tolerance, Risk Limit, and risk strategy metrics). Through the
risiko, Perseroan telah mengidentifikasi, mengukur, memantau risk management system, the Company has identified, measured,
dan mengendalikan risiko. Perseroan menetapkan kebijakan monitored, and controlled risks. The Company establishes
dan petunjuk umum sebagai acuan bagi unit kerja dan seluruh policies and general guidelines as references for all work units
karyawan dalam mengelola risiko yang dituangkan dalam and all employees in managing risks outlined in the Enterprise
dokumen Enterprise Risk Management Manual (ERM Manual). Risk Management Manual (ERM Manual). The ERM Manual
ERM Manual mengatur pengelompokan risiko Perseroan, peran regulates the categorization of the Company's risks, roles and
dan tanggung jawab organ pengelola risiko, kapasitas risiko, responsibilities of risk management organs, risk capacity, risk
selera risiko, toleransi risiko, batasan risiko dan proses ERM. appetite, risk tolerance, risk limits, and the ERM process.
Perseroan telah dimasukkan aspek ESG ke dalam ERM manual, The Company has integrated ESG aspects into the ERM Manual
dalam bentuk risk register yang berkaitan dengan lingkungan through an environmental risk register, in compliance with
(acuan PER.02/MBU/03/2023). Secara implementasi, Garuda PER.02/MBU/03/2023. In practice, Garuda Indonesia has
Indonesia telah memasukkan parameter yang berkaitan dengan included parameters linked to environmental risks in its risk
risiko lingkungan dalam matriks risiko (parameter "peningkatan matrix (e.g., the "improvement of corporate ESG" parameter
ESG perusahaan" pada aspek compliance). Perseroan juga telah under compliance aspects). The Company has also conducted
melakukan penilaian risiko atas faktor ESG. risk assessments on ESG factors.
PT Garuda Indonesia (Persero) Tbk
Direksi melakukan evaluasi atas efektivitas sistem manajemen The Board of Directors evaluates the effectiveness of the Company’s
risiko Perseroan melalui peninjauan secara berkala atas kebijakan risk management system through periodic reviews of risk policies
dan strategi risiko, proses penilaian risiko, proses penetapan and strategies, risk assessment processes, strategic planning
perencanaan strategis (RKAP dan RJPP), manual enterprise risk (RKAP and RJPP), the ERM Manual, and integrated monthly and
management dan laporan profil risiko terintegrasi secara bulanan quarterly risk profile reports. These reports are submitted to
dan triwulanan yang dilaporkan kepada Dewan Komisaris serta the Board of Commissioners and the Ministry of State-Owned
Kementrian Badan Usaha Milik Negara sesuai Keputusan Deputi Enterprises following the Decree of the Deputy for Finance and
Bidang Keuangan dan Manajemen Risiko Kementrian Badan Usaha Risk Management of the Ministry of State-Owned Enterprises
Milik Negara Republik Indonesia Nomor SK-7/DKU.MBU/10/2023 of the Republic of Indonesia No. SK-7/DKU.MBU/10/2023 on
tentang Petunjuk Teknis Pelaporan Manajemen Risiko Badan Usaha Technical Guidelines for Risk Management Reporting of State-
2024 Sustainability Repor | Laporan Keberlanjutan
Milik Negara. Dewan Komisaris dibantu oleh Komite Pengembangan Owned Enterprises. The Board of Commissioners, assisted by the
Usaha dan Pemantau Risiko melakukan pengawasan serta evaluasi Business Development and Risk Monitoring Committee, oversees
terhadap penerapan sistem manajemen risiko yang telah dilakukan and evaluates the implementation of the risk management
oleh Direksi. Dalam pengelolaan sistem manajemen risiko, system conducted by the Board of Directors. In managing the
Perseroan memiliki acuan terkait prinsip dasar untuk mendukung risk management system, the Company has a reference related
implementasi praktik manajemen risiko yang baik dan berkelanjutan to fundamental principles to support the implementation of good
dalam bentuk Piagam Manajemen Risiko yang ditandatangani oleh and sustainable risk management practices in the form of a Risk
Komisaris dan Direksi terkait. Piagam Manajemen Risiko tersebut Management Charter signed by the relevant Commissioners and
menjadi pedoman bagi seluruh Unit Kerja di Perseroan agar dalam Directors. This Charter serves as a guideline for all Company work
pelaksanaan tugasnya mengacu pada Anggaran Dasar, semua units to ensure that their operations align with the Articles of
peraturan perundang-undangan yang berlaku dan prinsip-prinsip Association, all applicable laws and regulations, and the principles
tata kelola Perusahaan yang baik (Good Corporate Governance/ of Good Corporate Governance (GCG). A comprehensive discussion
GCG). Pembahasan sistem manajemen risiko telah disajikan secara of the risk management system is provided in the Annual Report’s
lengkap pada Laporan Tahunan bagian Tata Kelola Perusahaan. Corporate Governance section.
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Hubungan dengan Pemangku Kepentingan Stakeholder Engagement [OJK E.4, GRI 2-29]
[OJK E.4, GRI 2-29]
Pemangku kepentingan merupakan pihak-pihak yang terlibat Stakeholders are parties involved in or affected by the company’s
atau dipengaruhi oleh aktivitas perusahaan, dan keberadaannya activities, and their presence plays a critical role in determining
juga memainkan peran penting dalam menentukan kesuksesan the success of Garuda Indonesia’s strategy and achieving its
strategi serta pencapaian tujuan Garuda Indonesia. Oleh karena objectives. Therefore, Garuda Indonesia is committed to fostering
itu, Garuda Indonesia berkomitmen untuk menjalin hubungan close, mutually beneficial relationships with its stakeholders. The
yang erat dan saling menguntungkan dengan pemangku Company also prioritizes sustained communication and active
kepentingan. Garuda Indonesia juga berfokus pada komunikasi engagement with stakeholder groups in alignment with their
yang berkelanjutan dan melibatkan kelompok-kelompok needs and expectations.
pemangku kepentingan sesuai dengan kebutuhan dan harapan
mereka.
Pemangku kepentingan Garuda Indonesia mencakup penumpang, Garuda Indonesia’s stakeholders include passengers, shareholders
pemegang saham dan investor, pegawai, pemerintah, mitra and investors, employees, the government, business partners,
kerja dan lembaga swadaya masyarakat. Pemetaan pemangku and non-governmental organizations (NGOs). Stakeholder
kepentingan perusahaan dilakukan berdasarkan hubungan mapping is conducted based on established relationships
yang telah terjalin, yang bersifat saling memengaruhi, aktif, characterized by mutual influence, active collaboration, and
dan responsif. Garuda Indonesia telah mengidentifikasi dengan responsiveness. The Company has meticulously identified
cermat kelompok-kelompok pemangku kepentingan utama, its primary stakeholder groups, considering their significant
berdasarkan pengaruh signifikan mereka terhadap kelangsungan impact on operational sustainability across economic, social, and
operasional perusahaan, baik dalam aspek ekonomi, sosial, environmental dimensions. In addressing existing issues and
maupun lingkungan. Dalam menghadapi isu-isu dan tantangan challenges, Garuda Indonesia prioritizes a consultative approach
yang ada, Garuda Indonesia mengedepankan pendekatan to reach mutually agreed solutions.
musyawarah untuk mencapai kesepakatan bersama.
Pelibatan Pemangku Kepentingan, Topik Utama, dan Respon Perseroan
PT Garuda Indonesia (Persero) Tbk
Stakeholder Engagement, Key Topics, and Company Responses
Pemangku Kepentingan Metode Pelibatan Frekuensi Topik Utama
Stakeholders Engagement Methods Frequency Key Topics
Penumpang Ajang Komersial Sewaktu-waktu Hubungan Komersial
Passengers Commercial Events As needed Commercial Relations
Laporan Tahunan, Usulan
Penggunaan Laba Bersih/
Pembagian Dividen, Penetapan
Kantor Akuntan Publik,
Penetapan Remunerasi Pengurus,
Perubahan Pengurus, Perubahan
Tahunan (RUPS Tahunan)/
RUPS (Baik RUPS Tahunan Anggaran Dasar, Aksi Korporasi,
Sewaktu-waktu Jika Diperlukan
Pemegang Saham dan Investor maupun Luar Biasa) Isu Keberlanjutan yang Material
2024 Sustainability Repor | Laporan Keberlanjutan
(RUPS Luar Biasa)
Shareholders and Investors General Meetings of Shareholders Annual Report, Net Profit
Annually (Annual GMS) / As
(Annual and Extraordinary) Allocation/Dividend Distribution,
needed (Extraordinary GMS)
Appointment of Public
Accounting Firm, Management
Remuneration, Management
Changes, Articles of Association
Amendments, Corporate Actions,
Sustainability Material Issue
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Pelibatan Pemangku Kepentingan, Topik Utama, dan Respon Perseroan
Stakeholder Engagement, Key Topics, and Company Responses
Pemangku Kepentingan Metode Pelibatan Frekuensi Topik Utama
Stakeholders Engagement Methods Frequency Key Topics
Ketenagakerjaan
Kesejahteraan
Kinerja Perseroan
Isi-Isu Terkini
Rapat Kerja dengan Serikat
Pegawai Bulanan Isu Keberlanjutan yang Material
Pegawai
Employees Monthly Employment
Meetings with Employee Unions
Welfare
Corporate Performance
Current Issues
Sustainability Material Issue
Pelaporan Kinerja atau Isu-isu
Pengembangan Masyarakat
Penting Lainnya
Investasi Lokal
Koordinasi dan Pelaporan
Kepatuhan GCG
Kepatuhan Peraturan
Pelaporan dan Koordinasi
Perundangundangan Setahun Dua Kali
Pelaksanaan Program CSR &
Pemerintah Program CSR & PKBL Setiap Saat Jika Diperlukan
PKBL
Government Performance Reporting and Twice a year
Community Development
Other Critical Issues As needed
Local Investment
Coordination,
GCG Compliance
and Regulatory Compliance
CSR & PKBL Program Reporting
Reporting
and Coordination
CSR & PKBL Program
Media komunikasi dua arah
dalam rangka
penyampaian strategi &
kebijakan perseroan termasuk
dalam hal pengadaan barang
Vendor Gathering
dan jasa
Koordinasi Operasional Setiap Tahun
Hubungan Komersial
Mitra Kerja Survei Kepuasan Pemasok Setiap Tahun Bila Diperlukan
PT Garuda Indonesia (Persero) Tbk
Evaluasi Kinerja
Business Partners Vendor Gatherings Annually
Two-way communication for
Operational Coordination As needed
corporate strategy & policy
Supplier Satisfaction Surveys
dissemination, including in
the procurement of goods and
services
Commercial Relations
Performance Evaluation
• Informasi pelaksanaan TJSL
• Informasi terkait
Masyarakat Pelaksanaan TJSL Setiap Tahun Bila Diperlukan penerbangan
Community Implementation of TJSL Annually As needed • Information on the
implementation of TJSL
• Flight related information
2024 Sustainability Repor | Laporan Keberlanjutan
Pengembangan sosial
kemasyarakatan dan program
Lembaga Swadaya Masyarakat Program TJSL Setiap Tahun Bila Diperlukan lingkungan
Non-Governmental Organizations TJSL Program Annually As needed Development of social
community and environmental
programs
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Pe r m a s a l a h a n Te rh a d a p Pe n e ra p a n Challenges In The Implementation of Sustainable
Pembangunan Berkelanjutan [OJK E.5] Development [OJK E.5]
Dalam mengimplementasikan pembangunan berkelanjutan di In implementing sustainable development throughout its
seluruh aktivitas operasionalnya, Perseroan masih menghadapi operational activities, the Company still has to deal with several
beberapa masalah keberlanjutan di antaranya sebagai berikut. sustainability issues including the following.
Masalah yang Dihadapi Dampak yang Timbul Upaya Mitigasi
Challenges Faced Resulting Impacts Mitigation Efforts
Lambatnya implementasi inisiatif hijau Menjalin komunikasi dengan regulator dan
Terbatasnya akses pendanaan hijau dan seperti penggunaan SAF, efisiensi energi, atau lembaga keuangan untuk menjajaki potensi
insentif fiskal untuk proyek berkelanjutan pengelolaan limbah yang ramah lingkungan pendanaan hijau
Limited access to green finance and fiscal Slow implementation of green initiatives Established communication with regulators and
incentives for sustainable projects such as the use of SAF, energy efficiency, or financial institutions to explore the potential for
environmentally friendly waste management green financing
• Melaksanakan pelatihan berkelanjutan
Masih terbatasnya pemahaman internal kepada unit-unit kerja terkait ESG dan
Risiko pelaporan yang tidak sesuai prinsip ESG
tentang konsep dan implementasi keuangan berkelanjutan
dan rendahnya adopsi prinsip keberlanjutan
keuangan berkelanjutan • Integrasi ESG dalam proses perencanaan
dalam pengambilan keputusan bisnis
Still limited internal understanding of the strategis
Risk of non ESG compliant reporting and low
concept and implementation of sustainable • Carried out ongoing training to work units
adoption of sustainability principles in business
finance related to ESG and sustainable finance
decision making
• ESG integration in the strategic planning
process
• Mengembangkan sistem pelaporan
internal berbasis digital
Menurunnya kredibilitas laporan keberlanjutan • Menetapkan indikator kinerja utama ESG
Keterbatasan data ESG yang akurat, dan potensi kegagalan memenuhi ekspektasi yang mengacu pada standar nasional dan
terukur, dan terstandar untuk pelaporan investor atau pemangku kepentingan lainnya internasional
Lack of accurate, measurable and Decreased credibility of sustainability reports • Developed a digital-based internal
standardized ESG data for reporting and potential failure to meet investor or other reporting system
stakeholder expectations • Establish ESG key performance indicators
PT Garuda Indonesia (Persero) Tbk
that refer to national and international
standards
• Aktif mengikuti forum kebijakan dan
asosiasi industri untuk memperbarui
Sulitnya melakukan perencanaan jangka informasi terkini
Ketidakpastian regulasi dan dinamika
panjang dan menyesuaikan kebijakan internal • Menyusun mekanisme adaptif terhadap
kebijakan iklim serta standar ESG global
dengan perkembangan eksternal perubahan kebijakan/regulasi ESG
Regulatory uncertainty and the dynamics
It is difficult to conduct long-term planning • Actively followed policy forums and
of climate policy and global ESG standards
and adapt internal policies to external industry associations to update the latest
developments information
• Developed an adaptive mechanism to
changes in ESG policies/regulations
2024 Sustainability Repor | Laporan Keberlanjutan
Biaya investasi awal yang tinggi dalam
Potensi penurunan margin keuntungan jangka Melakukan studi kelayakan finansial dan
proyek keberlanjutan (misalnya
pendek dan resistensi dari internal dalam manfaat jangka panjang untuk industri
pengadaan SAF)
menyetujui proyek penerbangan
High initial investment costs in
Potential short-term decline in profit margins Conducted financial feasibility studies and
sustainability projects (e.g. SAF
and internal resistance to approving projects long-term benefits for the aviation industry
procurement)
Mengganggu kelangsungan pasokan bahan
Kondisi eksternal seperti volatilitas harga Melakukan optimalisasi operasional
bakar ramah lingkungan serta menyebabkan
energi dan tekanan geopolitik global penerbangan dan efisiensi energi
fluktuasi biaya operasional
External conditions such as energy price Optimized flight operations and energy
Disrupt the continuity of eco-friendly fuel
volatility and global geopolitical pressures efficiency
supply and cause fluctuations in operating costs
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2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk 98
Page 99
Performance
Sustainability
Keberlanjutan
Kinerja
2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk
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Kinerja Keberlanjutan [OJK F]
Sustainability Performance [OJK F]
Kegiatan Membangun Budaya Activities to Build A Culture
Keberlanjutan [OJK F.1] of Sustainability [OJK F.1]
Dalam membangun budaya keberlanjutan, Garuda Indonesia Garuda Indonesia remains committed to fostering a culture of
senantiasa mengadopsi 8 (delapan) prinsip keuangan sustainability by adhering to eight key sustainable financial
berkelanjutan sebagai panduan yaitu prinsip investasi principles: responsible investment, sustainable business strategy
bertanggung jawab; prinsip strategi dan praktik bisnis and practice, social and environmental risk management,
berkelanjutan; prinsip pengelolaan risiko sosial dan lingkungan governance, informative communication, inclusivity, priority
hidup; prinsip tata kelola; prinsip komunikasi yang informatif; sector development, and coordination and collaboration.
prinsip inklusif; prinsip pengembangan sektor unggulan prioritas;
dan prinsip koordinasi dan kolaborasi.
Melalui prinsip tersebut, Garuda Indonesia memiliki komitmen Through these principles, Garuda Indonesia ensures that its
untuk menjalankan aktivitas operasionalnya dengan ramah operational activities align with environmentally friendly
lingkungan. Hal ini diimplementasikan yang diimplementasikan practices. These efforts focus on optimizing the efficient use of
melalui berbagai upaya efisiensi penggunaan kertas, listrik, resources such as paper, electricity, fuel, and water while also
bahan bakar minyak dan air, serta melakukan pengelolaan managing emissions, waste, and wastewater. Additionally, the
secara optimal terkait emisi, limbah, air limbah, dan sebagainya. Company continuously strives to create a safe and healthy work
Garuda Indonesia juga senantiasa menciptakan lingkungan kerja environment to prevent workplace accidents and occupational
yang aman dan sehat sesuai yang bertujuan agar tidak terjadi diseases.
kecelakaan kerja serta penyakit akibat kerja.
Adapun program yang dimiliki Garuda Indonesia dalam To implement sustainable operational activities, Garuda Indonesia
menerapkan aktivitas operasional yang berkelanjutan dilakukan has introduced the following programs:
melalui program sebagai berikut.
1. Waste Station: Rekosistem 1. Waste Station: Recosystem
Pada tahun 2024, Garuda Indonesia berkolaborasi dengan In 2024, Garuda Indonesia collaborates with Rekosistem to
PT Garuda Indonesia (Persero) Tbk
Rekosistem menyediakan Waste Station di area perkantoran provide Waste Station in Garuda Indonesia office area and
Garuda Indonesia dan Garuda Indonesia Training Center Garuda Indonesia Training Center as a waste management
sebagai media pengelolaan sampah untuk memfasilitasi media to facilitate employees and other stakeholders to
karyawan dan stakeholders lain untuk berpartisi aktif actively participate in managing non-organic waste that can
dalam mengelola sampah non organik yang dapat di daur be recycled. This waste management is also actively used
ulang. Pengelolaan sampah ini juga aktif digunakan untuk for the management of non-organic waste from Garuda
pengelolaan sampah non organik dari operasional gedung Indonesia building operations such as AMDK plastic bottles
Garuda Indonesia seperti sampah botol plastik AMDK and waste paperwork that is no longer used, as well as aircraft
dan sampah kertas kerja yang sudah tidak dipakai, serta operations such as waste operational documents and ticket
operasional pesawat seperti sampah dokumen operasional forms that are no longer used.
dan form tiket yang sudah tidak dipakai.
2024 Sustainability Repor | Laporan Keberlanjutan
2. Culture Campaign 2. Culture Campaign
Garuda Indonesia berkomitmen membangun budaya Garuda Indonesia is committed to building an inclusive and
perusahaan yang inklusif dan berkelanjutan melalui sustainable corporate culture through various initiatives, such
berbagai inisiatif, seperti Respectful Workplace Policy yang as the Respectful Workplace Policy that creates a fair and
menciptakan lingkungan kerja yang adil dan profesional, professional working environment, Women Empowerment
Women Empowerment yang mendorong kesetaraan gender that promotes gender equality and women's leadership,
serta kepemimpinan perempuan, dan Culture Festival yang and Culture Festival that strengthens awareness of safety,
memperkuat kesadaran akan keselamatan, keberlanjutan, sustainability, and risk management. These programs aim
dan manajemen risiko. Program-program ini bertujuan to improve employee welfare, strengthen corporate values,
meningkatkan kesejahteraan karyawan, memperkuat and support sustainable operations in the aviation industry.
nilai-nilai perusahaan, dan mendukung operasional yang
berkelanjutan di industri penerbangan.
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3. Elektrical Forklift (only at CGK Warehouse) 3. Electric Forklift (only at CGK Warehouse)
Sebagai bagian dari transformasi menuju operasional yang As part of its transformation towards greener operations,
lebih ramah lingkungan, Garuda Indonesia telah mengganti Garuda Indonesia has replaced diesel forklifts with electric
forklift diesel menjadi forklift listrik di gudang utama CGK. forklifts at the CGK main warehouse. This initiative has
Inisiatif ini terbukti mengurangi emisi karbon hingga 66% dan reduced carbon emissions by 66% and significantly reduced
menekan biaya operasional secara signifikan. Forklift listrik operational costs. Electric forklifts also produce no direct
juga tidak menghasilkan emisi langsung dan memiliki efisiensi emissions and have better energy efficiency. Currently, all
energi yang lebih baik. Saat ini, seluruh forklift yang beroperasi forklifts operating at CGK - 14 in total - are electric. Although
di CGK—sebanyak 14 unit—telah berbasis listrik. Meskipun the power is slightly lower than diesel, the performance still
tenaga sedikit lebih rendah dibanding diesel, performanya meets operational needs without significant disruption. With
tetap memenuhi kebutuhan operasional tanpa gangguan this activity, the company was able to reduce emissions by
berarti. Dengan kegiatan ini, perusahaan mampu mengurangi 66% from cargo handling activities.
emisi hingga 66% dari aktivitas handling di kargo.
4. Recycle Inflight Reading Materials 4. Recycle Inflight Reading Materials
Bahan bacaan inflight yang tidak lagi digunakan kini didaur Unused inflight reading materials are now recycled through a
ulang melalui proses pengumpulan dari area penyimpanan collection process from the airport storage area to a dedicated
bandara ke tempat pembuangan khusus. Dengan rata-rata disposal site. With an average of 500-800 kg of waste per
limbah mencapai 500–800 kg per bulan di CGK, program month at CGK, this program helps reduce paper waste
ini membantu mengurangi limbah kertas dan mendorong and promotes a culture of environmental responsibility.
budaya tanggung jawab lingkungan. Program ini berhasil The program has been successful in reducing paper waste
dalam mengurangi limbah kertas dari operasional from flight operations, promoting a circular economy, and
penerbangan, mengedepankan circular economy, dan increasing positive stakeholder perception.
meningkatkan persepsi positif stakeholder.
5. Local Resource Food 5. Local Resource Food
Garuda Indonesia mendukung ekonomi lokal dan mengurangi Garuda Indonesia supports local economies and reduces
emisi transportasi dengan menggunakan bahan baku transportation emissions by using food raw materials from
makanan dari petani dan pemasok lokal. Hingga 85% local farmers and suppliers. Up to 85% of inflight catering
PT Garuda Indonesia (Persero) Tbk
kebutuhan catering inflight untuk 58.595 penerbangan/ needs for 58,595 flights/year are now supplied by local
tahun kini disuplai oleh penyedia lokal untuk semua kelas providers for all service classes and flight routes. While this
layanan dan rute penerbangan. Meski memiliki dampak has a significant impact on reducing the carbon footprint,
signifikan terhadap pengurangan jejak karbon, tantangan challenges include unpredictable weather, stock availability,
yang dihadapi meliputi cuaca tidak menentu, ketersediaan variable quality of ingredients, and high demand during
stok, kualitas bahan yang bervariasi, serta adanya permintaan peak seasons.
tinggi pada musim puncak.
6. Moveable Taildock for Aircraft Maintenance (on GMF) 6. Moveable Taildock for Aircraft Maintenance (on GMF)
Moveable taildock menjadi solusi inovatif di sektor Moveable taildock is an innovative solution in the aircraft
perawatan pesawat. Teknologi ini memungkinkan efisiensi maintenance sector. The technology allows for efficient
2024 Sustainability Repor | Laporan Keberlanjutan
waktu pengerjaan—dari 8 hari menjadi hanya 2 hari—serta turnaround times-from 8 days to just 2 days-and supports
mendukung penghematan energi dan material. Digunakan energy and material savings. Used for various aircraft types,
untuk berbagai tipe pesawat, alat ini meminimalkan it minimizes the need for additional equipment and speeds
kebutuhan peralatan tambahan dan mempercepat turnaround up turnaround time. The main challenges are the large
time. Tantangan utamanya adalah investasi awal yang besar initial investment and the need for technical training for
serta perlunya pelatihan teknis bagi staf perawatan. maintenance staff.
7. Electrical Vehicle for Material Handling (on GMF) 7. Electrical Vehicle for Material Handling (on GMF)
Garuda Maintenance Facility (GMF-AA) telah menggunakan Garuda Maintenance Facility (GMF-AA) has been using
kendaraan listrik (EV) untuk menangani material pesawat di electric vehicles (EVs) to handle aircraft materials in the
hanggar, menggantikan kendaraan berbahan bakar diesel. hangar, replacing diesel-fueled vehicles. The EVs are proven
EV tersebut terbukti mengurangi emisi CO2 sebesar 97% to reduce CO₂ emissions by 97% compared to conventional
dibandingkan kendaraan konvensional. Saat ini terdapat 11 unit vehicles. There are currently 11 EV units out of a total of 20
EV dari total 20 kendaraan yang digunakan di empat hanggar. vehicles used in four hangars.
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8. Climate Change Course 8. Climate Change
Garuda Indonesia mengembangkan program pelatihan Garuda Indonesia developed an employee training program
karyawan terkait perubahan iklim dan keberlanjutan. Materi on climate change and sustainability. The materials developed
yang dikembangkan mencakup sumber emisi karbon, regulasi cover carbon emission sources, national regulations on
nasional dalam penurunan emisi, dan regulasi aviasi yang emission reduction, and aviation regulations related to
berkaitan dengan lingkungan. Modul yang ada telah the environment. Modules have been developed and are
disusun dan tersedia dalam format e-learning dan pelatihan available in e-learning and hands-on training formats. This
langsung. Inisiatif ini bertujuan membentuk pemahaman initiative aims to establish a deeper understanding among
mendalam di kalangan karyawan tentang isu lingkungan, employees on environmental issues, as well as to increase
serta meningkatkan partisipasi mereka dalam program- their participation in the Company's sustainability programs.
program keberlanjutan Perseroan.
9. Carbon Offset for Special Flight 75th 9. Carbon Offset for Special Flight 75th
Garuda Indonesia menunjukkan komitmen jangka panjang Garuda Indonesia demonstrates its long-term commitment
perusahaan dalam mendukung langkah dekarbonisasi to support decarbonization through the conversion of carbon
melalui konversi emisi karbon yang ditimbulkan pada emissions generated in flight operations. One of these
operasional penerbangan. Program tersebut salah satunya programs is also carried out through the "Carbon Offset"
turut dilakukan melalui metode “Carbon Offset”. Garuda method. Garuda Indonesia launched the "Carbon Neutral
Indonesia meluncurkan Program “Carbon Neutral Flight” Flight" Program through the purchase of emission reduction
dilalui dengan pembelian sertifikat penurunan emisi (SPE) certificates (SPE) available on the national Carbon Exchange
yang tersedia di Bursa Karbon nasional sebanyak 50 ton as much as 50 tons of CO2e. The initial phase of the Carbon
CO2e. Tahap awal Program Carbon Neutral Flight tersebut. Neutral Flight Program has been implemented on GA's 75th
telah diimplementasikan pada penerbangan Joy Flight HUT Anniversary Joy Flight.
GA ke-75.
10. Sustainability Seminar 10. Sustainability Seminar
Garuda Indonesia melaksanakan dua kegiatan Sharing Garuda Indonesia held two sustainability-themed Sharing
Session bertema keberlanjutan sebagai bagian capacity Sessions as part of the sustainability team's capacity building
building tim sustainability kepada seluruh pegawai. Kegiatan for all employees. This activity aims to improve internal
PT Garuda Indonesia (Persero) Tbk
ini bertujuan untuk meningkatkan pemahaman internal understanding of sustainability issues and strengthen
terhadap isu-isu keberlanjutan serta memperkuat kolaborasi cross-functional collaboration in realizing the company's
lintas fungsi dalam mewujudkan komitmen perusahaan commitment to sustainable development. The first Sharing
terhadap pembangunan berkelanjutan. Sharing Session Session raised the topic "Empowering Collaboration for
pertama mengangkat topik “Empowering Collaboration for Sustainable Journey: Garuda Indonesia's Path Forward",
Sustainable Journey: Garuda Indonesia’s Path Forward”, yang which emphasized the importance of synergy between
menekankan pentingnya sinergi antar pemangku kepentingan stakeholders in accelerating the company's sustainability
dalam mengakselerasi perjalanan keberlanjutan perusahaan. journey. Meanwhile, the second session carried the theme
Sementara itu, sesi kedua mengusung tema “Energi Hijau "Green Energy for Blue Sky: Getting to Know Sustainable
untuk Langit Biru: Mengenal Sustainable Aviation Fuel”, Aviation Fuel", which introduced the concept, benefits, and
yang memperkenalkan konsep, manfaat, dan tantangan challenges of implementing Sustainable Aviation Fuel (SAF)
2024 Sustainability Repor | Laporan Keberlanjutan
implementasi Sustainable Aviation Fuel (SAF) dalam in flight operations. Both sessions featured speakers from
operasional penerbangan. Kedua sesi ini menghadirkan external parties who have competence and experience in
narasumber dari pihak eksternal yang memiliki kompetensi their fields, thus providing new insights that are relevant
dan pengalaman di bidangnya, sehingga memberikan and applicable to all participants. This initiative is the the
wawasan baru yang relevan dan aplikatif bagi seluruh Company’s concrete step in building a culture of sustainability
peserta. Inisiatif ini merupakan langkah konkret perusahaan in the work environment and supporting the transformation
dalam membangun budaya keberlanjutan di lingkungan of a more environmentally friendly aviation industry.
kerja dan mendukung transformasi industri penerbangan
yang lebih ramah lingkungan.
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Sebagai maskapai nasional, Garuda Indonesia memiliki As a national airline, Garuda Indonesia has a strong commitment
komitmen kuat dan peran strategis dalam mendukung agenda and strategic role in supporting the sustainable development
pembangunan berkelanjutan baik di tingkat global maupun agenda at both the global and national levels. In line with the 17
nasional. Sejalan dengan 17 Tujuan Pembangunan Berkelanjutan Sustainable Development Goals (SDGs) promoted by the United
(Sustainable Development Goals/SDGs) yang diusung oleh Nations, Garuda Indonesia actively contributes to a number of
Perserikatan Bangsa-Bangsa, Garuda Indonesia berkontribusi priority goals, including efforts to reduce emissions, energy
aktif pada sejumlah tujuan prioritas, termasuk upaya efficiency, and improve environmental quality. In support of
pengurangan emisi, efisiensi energi, serta peningkatan kualitas the 2015 Paris Agreement, Garuda Indonesia has taken part
lingkungan hidup. Dalam mendukung Paris Agreement 2015, in achieving Indonesia's Nationally Determined Contributions
Garuda Indonesia turut mengambil peran dalam pencapaian (NDCs) targets, through initiatives such as reducing greenhouse
target Nationally Determined Contributions (NDCs) Indonesia, gas emissions and using environmentally friendly fuels.
melalui berbagai inisiatif seperti pengurangan emisi gas rumah
kaca dan penggunaan bahan bakar ramah lingkungan.
Di sektor penerbangan, Garuda Indonesia mengimplementasikan In the aviation sector, Garuda Indonesia implements sustainability
kebijakan dan praktik keberlanjutan yang mengacu pada policies and practices that refer to Aviation Environmental
Aviation Environmental Protection sesuai pedoman International Protection in accordance with the International Civil Aviation
Civil Aviation Organization (ICAO). Komitmen ini mencakup Organization (ICAO) guidelines. This commitment includes
pengurangan emisi karbon, pengelolaan kebisingan, dan reducing carbon emissions, noise management, and protecting
perlindungan kualitas udara lokal sebagai bagian dari local air quality as part of efforts to minimize the environmental
upaya meminimalkan dampak lingkungan dari operasional impact of flight operations. Through this approach, Garuda
penerbangan. Melalui pendekatan ini, Garuda Indonesia Indonesia strengthens its role in the transition towards a greener,
memperkuat perannya dalam transisi menuju industri aviasi yang more efficient and environmentally responsible aviation industry.
lebih hijau, efisien, dan bertanggung jawab secara lingkungan.
Lebih jauh, Garuda Indonesia menempatkan prinsip keberlanjutan Furthermore, Garuda Indonesia places sustainability as the
sebagai fondasi tata kelola perusahaan dengan pendekatan foundation of its corporate governance with a comprehensive
menyeluruh terhadap aspek Environmental, Social, and approach to Environmental, Social, and Governance (ESG) aspects.
Governance (ESG). Dalam aspek lingkungan, Garuda berkomitmen On the environmental aspect, Garuda is committed to reducing
PT Garuda Indonesia (Persero) Tbk
pada pengurangan jejak karbon dan efisiensi sumber daya; dari carbon footprint and resource efficiency; on the social side,
sisi sosial, perusahaan mendorong inklusivitas, perlindungan hak the company promotes inclusivity, labor rights protection, and
tenaga kerja, serta kontribusi pada komunitas; sementara dalam contributions to the community; while on the governance aspect,
aspek tata kelola, Garuda Indonesia memastikan praktik bisnis Garuda Indonesia ensures ethical, transparent, and accountable
yang etis, transparan, dan akuntabel. Seluruh inisiatif ini sejalan business practices. All these initiatives are in line with the direction
dengan arah transformasi perusahaan yang adaptif, resilien, dan of the company's transformation to be adaptive, resilient, and
bertanggung jawab terhadap tantangan keberlanjutan global. responsible to global sustainability challenges.
Kinerja Ekonomi Economic Performance
2024 Sustainability Repor | Laporan Keberlanjutan
Perbandingan Target dan Kinerja Produksi, Comparison of Targets and Performance In
Portofolio, Target Pembiayaan, atau Investasi, Production, Portfolio, Financing, Income, and
Pendapatan dan Laba Rugi [OJK F.2] Profit & Loss [OJK F.2]
Garuda Idonesia telah menetapkan target yang akan dicapai yang Garuda Indonesia has established measurable targets outlined
dituangkan ke dalam Rencana Kerja dan Anggaran Perusahaan in its Company’s Work Plan and Budget (RKAP). In 2024, the
(RKAP). Pada tahun 2024, Perseroan telah berhasil mencapai Company successfully achieved 100.82% of its cargo volume
jumlah kargo sebesar 100,82% dari target yang telah ditentukan. target.
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Tabel Perbandingan Target dan Kinerja Finansial, Operasional, dan Investasi
Table of Comparison of Financial, Operational, and Investment Targets and Performance
2024 2023 2022
Uraian Satuan
Description Unit Realisasi Pencapaian Realisasi Pencapaian Realisasi Pencapaian
Target Target Target
Realization Achievement Realization Achievement Realization Achievement
Finansial
Finance
Pendapatan Dalam Juta
usaha USD
4.194,85 3.416,53 81,45 3.960,18 2.936,63 74,15 2.354,5 2.100,1 89,2
Operating In million
revenue USD
Laba (Rugi)
Dalam Juta
tahun
USD
berjalan 8,50 (69,78) (820,70) 68,12 252,00 369,94 5.644,2 3.736,7 66,2
In million
Profit (Loss)
USD
for the Year
Operasional
Operational
Available
Seat
Kilometers/
Dalam
ASK
Miliar USD
(milliar) 49,52 39,61 79,98 41,71 32,82 78,69 13,88 23,19 167,08
In Billion
Available
USD
Seat
Kilometers
(ASK)
Revenue
Pax-
Kilometer/
Dalam
RPK
Miliar USD
(milliar) 38,61 31,25 80,95 32,75 24,58 75,05 10,19 16,92 166,06
In Billion
Revenue
USD
Passenger
Kilometers
PT Garuda Indonesia (Persero) Tbk
(RPK)
Jumlah Dalam Juta
penumpang USD
26,05 23,67 90,88 24,84 19,97 80,39 6,40 14,85 231,85
Number of In million
passengers USD
Jumlah
Ton
kargo 227.644 229.518 100,82 301.793 170.939 56,64 151.719 187.305 123,46
Tons
Total Cargo
Investasi
Flight dan
NonFlight Dalam Juta
Equipment USD
683,37 233,564 34,2 621,87 169,72 27,29% 515,70 291,20 56,47
Investment In million
in Flight and USD
2024 Sustainability Repor | Laporan Keberlanjutan
Non-Flight
Equipment
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Kinerja Produksi
Production Performance
2024 2023 2022
Kategori Satuan Pencapaian Pencapaian Pencapaian
Category Unit Target
Realisasi (%) Target
Realisasi (%)
Target
Realisasi (%)
Realization Achievement Realization Achievement Realization Achievement
(%) (%) (%)
Jumlah Penumpang
Number of Passengers
Garuda Indonesia
Juta
Domestik 9,16 8,76 95,64 8,56 6,61 77,20 5,35 4,79 89,52
Million
(Domestic)
Garuda Indonesia
Juta
Internasional 3,33 2,63 78,79 2,69 1,68 62,37 1,06 0,77 73,10
Million
(International)
Juta
Citilink 13,55 12,28 90,63 13,58 11,68 85,99 14,01 9,29 66,32
Million
Garuda Indonesia Juta
26,05 23,67 90,88 24,84 19,97 80,40 20,41 14,85 72,75
Group Million
Jumlah Kargo
Total Cargo
Garuda Indonesia
Ton
Domestik 84.175 81.347 96,64 112.078 64.404 57,46 81.575 70.550 86,49
Tons
(Domestic)
Garuda Indonesia
Ton
Internasional 60.318 61.775 102,42 116.768 41.101 35,20 70.144 49.965 71,23
Tons
(International)
Ton
Citilink 83.151 86.395 103,90 72.948 65.434 89,70 96.860 66.789 68,95
Tons
Garuda
Ton
Indonesia 227.644 229.518 100,82 301.793 170.939 56,64 248.579 187.305 75,35
Tons
Group
PT Garuda Indonesia (Persero) Tbk
Perbandingan Target dan Kinerja Portofolio, Comparison of Targets and Performance of
Target Pembiayaan, atau Investasi Pada Portfolio, Financing Targets, or Investments in
Instrumen Keuangan atau Proyek Yang Sejalan Sustainable Development [OJK F.3, IFRS S1-Metric and Target,
Dengan Pembangunan Berkelanjutan [OJK F.3, IFRS IFRS S2-Metric and Target]
S1-Metric and Target, IFRS S2-Metric and Target]
Tahun 2024 merupakan tahun keempat bagi Garuda Indonesia 2024 marks the fourth year of Garuda Indonesia’s implementation
menerapkan POJK No.51/POJK.03/2017 tentang Penerapan of POJK No. 51/POJK.03/2017 on the Application of Sustainable
Keuangan Berkelanjutan bagi Lembaga Jasa Keuangan, Emiten, Finance for Financial Service Institutions, Issuers, and Public
dan Perusahaan Publik. Peraturan tersebut antara lain mengatur Companies. This regulation stipulates, among other things,
tentang perlunya perusahaan publik menyelenggarakan program that public companies must implement financing or investment
2024 Sustainability Repor | Laporan Keberlanjutan
pembiayaan atau investasi pada instrumen atau proyek yang programs in instruments or projects consistent with sustainable
sejalan dengan keuangan/kegiatan berkelanjutan. Sesuai finance/activities. Following the regulation, such programs must
peraturan tersebut, kriteria program pembiayaan atau investasi meet the following criteria:
yang sejalan dengan keuangan/kegiatan berkelanjutan adalah
sebagai berikut:
1. mengutamakan upaya efisiensi dan efektivitas penggunaan 1. prioritizing sustainable efficiency and effectiveness in natural
sumber daya alam secara berkelanjutan; resource utilization;
2. mencegah/membatasi/mengurangi/memperbaiki kerusakan 2. preventing/limiting/reducing/repairing environmental
lingkungan hidup, peningkatan polusi, limbah, kerusakan damage, increased pollution, waste, ecosystem damage,
ekosistem, dan ketidakadilan/kesenjangan sosial; atau and social inequality/inequity; or
3. memberikan solusi bagi masyarakat yang menghadapi 3. providing solutions for communities affected by climate
dampak perubahan iklim. change.
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Berdasarkan kriteria tersebut, Perseroan telah menyelenggarakan In line with these criteria, the Company has implemented the
Program Pendanaan Usaha Mikro dan Usaha Kecil (PUMK). Micro and Small Business Funding Program (PUMK), which forms
Program ini merupakan bagian dari Program Tanggung Jawab part of its Corporate Social and Environmental Responsibility
Sosial dan Lingkungan (TJSL). Program Pendanaan UMK adalah (CSER) Program. The PUMK aims to enhance the capabilities of
program untuk meningkatkan kemampuan usaha mikro dan micro and small businesses to become resilient and independent.
usaha kecil agar menjadi tangguh dan mandiri. Perseroan telah The Company has set specific PUMK targets within its Corporate
menetapkan target Program Pendanaan Usaha Mikro dan Usaha Work Plan and Budget (RKAP).
Kecil (PUMK) dalam Rencana Kerja dan Anggaran Perusahaan
(RKAP).
2024 2023 2022
Uraian
Description Realisasi Pencapaian Realisasi Pencapaian Realisasi Pencapaian
Target Target Target
Realization Achievements Realization Achievements Realization Achievements
Program
Pendanaan Usaha
Mikro dan Usaha
Kecil 900.000.000 800.000.0000 88,89% 1.152.660.076 1.000.000.000 86,76% 5.569.300.794 5.555.000.000 99,74%
Micro and Small
Business Funding
Program
Nilai Ekonomi Langsung yang Dihasilkan dan Direct Economic Value Generated And
Didistribusikan [GRI 201-1] Distributed [GRI 201-1]
Garuda Indonesia telah mendistribusikan nilai ekonomi yang Garuda Indonesia has distributed economic value derived from
berasal dari nilai ekonomi yang dihasilkan. Nilai ekonomi yang the value it generated. The generated economic value stems
dihasilkan berasal dari pendapatan dan manfaat pajak yang from revenue and tax benefits, while the distributed economic
dimiliki. Sedangkan nilai ekonomi yang didistribusikan, Garuda value reflects the allocation of funds tracked through budget line
Indonesia memiliki penandaan untuk setiap mata anggaran items proposed by each Technical Division, and categorized by
yang diajukan oleh setiap Divisi Teknis melalui cost element. cost element. This distribution represents Garuda Indonesia’s
Nilai ekonomi yang didistribusikan menggambarkan kewajiban obligations to fulfill stakeholder entitlements. The retained
PT Garuda Indonesia (Persero) Tbk
Garuda Indonesia terhadap hak para pemangku kepentingan. economic value is obtained by subtracting the distributed value
Jumlah ekonomi yang ditahan berasal dari nilai ekonomi yang from the total economic value generated.
dihasilkan dikurangi dengan nilai ekonomi yang ditahan.
Tabel Nilai Ekonomi yang Dihasilkan dan Didistribusikan
Table of Economic Value Generated and Distributed
(dalam USD penuh)
(in full USD)
Uraian
2024 2023 2022
Description
Nilai Ekonomi yang Dihasilkan
2024 Sustainability Repor | Laporan Keberlanjutan
Economic Value Generated
Pendapatan Usaha
3.416.526.383 2.936.631.094 2.100.079.558
Operating Revenue
Pendapatan/(Beban) usaha lainnya
55.189.342 371.753.907 4.762.269.607
Other operating Incomes/(Expenses)
Bagian atas hasil bersih entitas asosiasi
7.377.798 3.690.203 2.754.209
Share of net income of associates
Pendapatan keuangan
9.207.260 6.068.038 2.138.080
Financial income
Manfaat/(Beban) pajak
11.687.426 17.407.435 (198.489.700)
Tax Benefits/(Expenses)
Jumlah Nilai Ekonomi Dihasilkan
3.499.988.209 3.335.550.677 6.668.751.754
Total Economic Value Generated
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Tabel Nilai Ekonomi yang Dihasilkan dan Didistribusikan
Table of Economic Value Generated and Distributed
(dalam USD penuh)
(in full USD)
Uraian
2024 2023 2022
Description
Nilai Ekonomi yang Didistribusikan
Distributed Economic Value
Beban Usaha (meliputi Beban
Operasional Penerbangan, Beban
Pemeliharaan dan Perbaikan, Beban
Bandara, Beban Tiket, Penjualan dan
Promosi, Beban Pelayanan Penumpang,
Beban Administrasi dan Umum, Beban
Operasional Hotel, Beban Operasional
Transportasi, serta Beban Operasional
Jaringan)
3.107.911.287 2.626.771.457 2.519.427.385
Operating Expenses (including Aviation
Operating Expenses, Maintenance
and Repair Expenses, Airport
Expenses, Ticketing Expenses, Sales
and Promotion, Passenger Service
Expenses, Administration and General
Expenses, Hotel Operating Expenses,
Transportation Operating Expenses, and
Network Operating Expenses)
Beban keuangan
479.897.933 456.782.640 412.654.065
Financial expenses
Pembayaran dividen
- - -
Payment of dividends
Pengeluaran untuk masyarakat (CSR)
931.107 366.649 480.384
Cost for the Community (CSR)
PT Garuda Indonesia (Persero) Tbk
Jumlah Nilai Ekonomi Didistribusikan
3.588.740.327 3.083.920.746 2.932.561.834
Total Economic Value Distributed
Nilai Ekonomi yang Ditahan
(85.752.118) 251.629.931 3.736.189.920
Retained Economic Value
Kewajiban Program Pensiun Manfaat Pasti dan Obligation of Defined Benefit Pension Program
Program Pensiun Lainnya [GRI 201-3] and Other Pension Programs [GRI 201-3]
Garuda Indonesia Grup menyelenggarakan program iuran The Garuda Indonesia Group provides a defined contribution
pasti, program imbalan pasti dan imbalan kerja jangka panjang program, defined benefit program, and other long-term
lain untuk semua karyawan yang memenuhi persyaratan. employee benefits for all eligible employees, as outlined below:
2024 Sustainability Repor | Laporan Keberlanjutan
sebagaimana uraian berikut:
A. Imbalan Pascakerja A. Post-Employment Benefits
1. Program Iuran Pasti 1. Defined Contribution Program
Garuda Indonesia dan entitas anak tertentu (GMFAA, ASI, Garuda Indonesia and certain subsidiaries (GMFAA, ASI,
dan CI) menyelenggarakan program pensiun iuran pasti and CI) administer a defined contribution pension program
untuk seluruh karyawan tetapnya. Program pensiun tersebut for all permanent employees. This pension program is
dikelola oleh Dana Pensiun Garuda Indonesia (DPGA). yang managed by the Garuda Indonesia Pension Fund (DPGA),
akta pendiriannya telah disahkan oleh Menteri Keuangan established under a deed ratified by the Minister of Finance
Republik Indonesia dengan Surat Keputusan No. KEP 403/ of the Republic of Indonesia through Decree No. KEP 403/
KM.17/1999 tanggal 15 November 1999. KM.17/1999 dated November 15, 1999.
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Sesuai ketentuan yang tercantum di dalam Perjanjian Kerja As stated in the 2018 Collective Labor Agreement (PKB),
Bersama (PKB) tahun 2018 dinyatakan jika skema manfaat the pension benefit scheme considers the balance of the
pensiun berdasarkan PKB dapat mempertimbangkan saldo Dana Garuda Indonesia Pension Fund (DPGA). To complement
Pensiun Garuda Indonesia (DPGA) dan sebagai penyeimbang these provisions, the Company enrolls employees in a
atas ketentuan tersebut Perusahaan mengikutsertakan pegawai defined contribution pension program, with contributions
dalam program pensiun iuran pasti yang iurannya sepenuhnya fully covered by the Company through DPLK BNI and DPLK
dibayarkan oleh Perusahaan melalui program DPLK BNI dan BRI programs. Payment of pension plan contributions is made
DPLK BRI. Pembayaran iuran program pensiun dilakukan secara proportionally, with a portion of 7% borne by the Company
proporsional, dengan porsi 7% ditanggung oleh Perusahaan and 4% by the Employee, based on income which is the basis
dan 4% oleh Karyawan, berdasarkan penghasilan yang menjadi for calculating contributions.
dasar perhitungan iuran.
Adapun beban iuran pasti Garuda Indonesia yang Garuda Indonesia’s defined contribution expense recognized
diakui dalam beban operasi tahun 2024 adalah sebesar in 2024 operating expenses amounted to USD11,378,240,
USD11.378.240, meningkat dibandingkan tahun 2023 yang an increase compared to the 2023 figure of USD10,732,232
mencapai USD10.732.232.
2. Program Imbalan Pasti 2. Defined Benefit Program
Sementara itu, AWS menyelenggarakan program pensiun Meanwhile, AWS administers a defined benefit pension
imbalan pasti untuk seluruh karyawan tetap yang berhak program for all eligible permanent employees, managed
yang dikelola oleh Dana Pensiun Aero Wisata yang akta by the Aero Wisata Pension Fund. This fund was established
pendiriannya telah disahkan oleh Menteri Keuangan Republik under a deed ratified by the Minister of Finance of the Republic
Indonesia dengan Surat Keputusan No. KEP-03/KM.10/2012 of Indonesia through Decree No. KEP-03/KM.10/2012 dated
tanggal 3 Januari 2012. January 3, 2012.
Garuda Indonesia dan entitas anak tertentu (GMFAA, Garuda Indonesia and certain subsidiaries (GMFAA, STNI,
STNI, ASI, AWS dan CI) juga memberikan imbalan kepada ASI, AWS, and CI) provide benefits to employees who meet
karyawan yang memenuhi persyaratan sesuai dengan eligibility criteria under the Company Regulations, which
Peraturan Perusahaan yang didasarkan pada Undang- are based on Labor Law No. 13 of 2003. However, there is
PT Garuda Indonesia (Persero) Tbk
undang Ketenagakerjaan No. 13 Tahun 2003. Tidak terdapat no funding allocated for these employment benefits. The
pendanaan terkait dengan imbalan kerja ini. Perusahaan, Company, GMFAA, and ASI calculate the accumulated
GMFAA dan ASI memperhitungkan akumulasi iuran yang contributions paid to DPGA and DPLK as a reduction of
dibayar kepada DPGA dan DPLK sebagai pengurang liabilitas liabilities for the accrued defined benefit plan, in accordance
program imbalan pasti yang dicadangkan sesuai dengan with the Government Regulations. Garuda Indonesia, GMFAA,
PP. Garuda Indonesia, GMFAA dan ASI hanya mengakui and ASI only recognize the shortfall between the benefits
kekurangan antara imbalan yang tersedia dalam DPGA dan available in DPGA and DPLK, and the post-employment
DPLK dan imbalan pascakerja sesuai dengan PP. benefits required under the Government Regulations.
3. Imbalan Kesehatan Pasca Kerja 3. Post-Employment Healthcare Benefits
Garuda Indonesia menyelenggarakan program kesehatan Garuda Indonesia administers a healthcare program for
2024 Sustainability Repor | Laporan Keberlanjutan
untuk karyawan yang sudah pensiun dan keluarganya retired employees and their families following the Company
sesuai dengan peraturan Perusahaan. Perusahaan telah Regulations. However, the Company discontinued healthcare
menghentikan imbalan kesehatan atas karyawan yang pensiun benefits for employees who retired after December 31, 2013.
setelah 31 Desember 2013. Program kesehatan Perusahaan This healthcare program is managed by the Garuda Health
dikelola oleh Yayasan Kesehatan Garuda (“Yankesga”). Foundation (“Yankesga”).
B. Imbalan Kerja Jangka Panjang Lain B. Other Long-Term Employee Benefits
Garuda Indonesia, GMFAA, STNI, dan AWS memberikan Garuda Indonesia, GMFAA, STNI, and AWS grant long-
penghargaan masa bakti kepada karyawan yang telah bekerja service awards to employees who have completed 20 years
selama 20 tahun sesuai dengan kebijakan perusahaan. Tidak of service, as stipulated in the Company policy. These long-
terdapat pendanaan terkait dengan imbalan kerja jangka panjang term employment benefits are unfunded. The calculation
ini. Perhitungan imbalan kerja program imbalan pasti dan imbalan of benefits under the defined benefit plan, along with other
kerja jangka panjang lain dihitung oleh aktuaris independen, long-term employment benefits, is performed by the
108
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Page 109
Jumlah Karyawan yang Diikutsertakan Dalam Program Pensiun
Number of Employees Participating In The Pension Program
Program
2024 2023 2022
Program
Program Pensiun Iuran Pasti
1.917 2.036 2.183
Defined Contribution Pension Program
Program Jaminan Hari Tua
4.382 4.034 4.039
Old-Age Security Program
Bantuan Finansial dari Pemerintah [GRI 201-4] Financial Assistance From The Government
[GRI 201-4]
Pada tahun 2024, pasca restrukturisasi, Garuda Indonesia In 2024, following restructuring, Garuda Indonesia was supported
didukung oleh penambahan dana Penyertaan Modal Negara by the addition of IDR7.5 trillion in State Equity Participation
(PMN) sebesar Rp 7,5 triliun oleh Pemerintah yang direncanakan (PMN) from the Government, which was planned to be used
penggunaannya untuk mempercepat proses pemulihan Garuda to accelerate the Company’s recovery process following
Indonesia pascarestrukturisasi komprehensif. PMN tersebut comprehensive restructuring. The PMN funds were received
diterima pada tanggal 20 Desember 2022. Sampai dengan on December 20, 2022. As of Q4 2024, Garuda Indonesia
Triwulan IV-2024, Garuda Indonesia telah mengutilisasikan Rp fully utilized the IDR7.5 trillion to cover aircraft maintenance
7,5 triliun atau seluruh dana PMN tersebut untuk pembayaran and restoration, maintenance reserves, aircraft fuel, aircraft
aircraft maintenance and restoration, maintenance reserve, aircraft lease payments, and restructuring costs. The PMN funds have
fuel, aircraft lease rent, dan restructuring costs. Dana PMN telah contributed to improving the Company’s capital structure and
berhasil memperbaiki struktur permodalan dan meningkatkan strengthening its business capacity, ensuring its sustainability
kapasitas usaha Garuda Indonesia agar kedepannya menjadi in the future.
perusahaan yang berkelanjutan.
Dana PMN tersebut yang rencananya akan dikonversi menjadi The State Equity Participation (PMN) funds are planned to be
saham pada saat pelaksanaan Hak Memesan Efek Terlebih Dahulu converted into shares at the time of the Rights Issue, with the
(HMETD) dengan estimasi perhitungan sebagai berikut: following estimated calculations:
PT Garuda Indonesia (Persero) Tbk
Nilai PMN setelah
Alokasi Dana PMN Jumlah saham Jumlah saham rounded down
Harga per lembar
State Equity sebelum round down setelah round down jumlah saham
saham
Participation Fund Number of Shares Number of Shares (After State Equity Participation
Price per Share
Allocation (Before Rounding) Rounding) Fund Value (After
Rounding)
7.500.000.000.000 196 38.265.306.122,45 38.265.306.122 7.499.999.999.912
Berdasarkan arahan dan tanggapan dari Otoritas Jasa Keuangan Based on the direction and response from the Financial Services
(“OJK”) terkait jumlah saham yang ditawarkan Garuda Indonesia Authority (OJK) regarding the number of shares offered by
2024 Sustainability Repor | Laporan Keberlanjutan
pada Penawaran Umum Terbatas II (“PUT II”), terjadi penyesuaian Garuda Indonesia in Limited Public Offering II (PUT II), an
jumlah saham yang ditawarkan ke Pemerintah Republik Indonesia. adjustment was made to the number of shares allocated to the
Government of the Republic of Indonesia.
Pre OJK Post OJK
Jumlah Saham yang Ditawarkan Dalam PUT II comment comment
Number of Shares Offered in PUT II
63.210.504.850 63.210.504.593
Ratio Simulation Old Shares New Shares Rounded Down Issued Gap
25.886.576.254 63.210.504.850
Lower. with smallest gap 10.000.000 24.418.256.10 24.418.256 63.210.504.593 (257)
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Ratio Simulation Old Shares New Shares Rounded Down Issued Gap
25.886.576.254 63.210.504.593
Lower. with smallest gap 10.000.000 24.418.256.00 24.418.256 63.210.504.593 -
Atas penyesuaian jumlah saham tersebut, maka dana PMN Following the adjustment in the number of shares, the PMN funds
hasil dari PUT II adalah sebesar IDR 7.499.999.969.336 dengan converted from PUT II amounted to IDR 7,499,999,969,336, with
perhitungan sebagai berikut: the following breakdown:
Jumlah Saham yang Ditawarkan Dalam PUT II
63.210.504.593
Number of Shares Offered in PUT II
Persentase kepemilikan Pemerintah sebelum PMHMETD
60,54%
Government Ownership Percentage Before Rights Issue
Rasio 10.000.000
Jumlah HMETD Nilai PMN setelah
Jumlah HMETD
Harga per lembar Pemerintah setelah rounded down
Alokasi Dana PMN Pemerintah
State Equity Participation saham Number of Rights Issued
rounded down jumlah saham
Fund Allocation Number of Rights Issued State Equity Participation
Price per Share to the Government
to the Government (After Fund Value (After
(Before Rounding)
Rounding) Rounding)
7.500.000.000.000 196 38.265.305.966.64 38.265.305.966 7.499.999.969.336
Adapun selisih antara dana yang diterima Garuda Indonesia The difference of IDR30,576 between the funds received by
dengan dana yang dikonversi menjadi saham yaitu sebesar Garuda Indonesia and the funds converted into shares was
PT Garuda Indonesia (Persero) Tbk
IDR 30.576. Dana tersebut telah disetorkan kembali kepada kas deposited back into the State Treasury on December 31, 2022.
Negara kembali pada tanggal 31 Desember 2022.
Dana PMN hanya dapat digunakan untuk aktivitas sesuai dengan The PMN funds were strictly allocated for activities in accordance
kriteria yang tertera pada Use of Proceed (“UOP”) RPR yang with the criteria outlined in the RPR Use of Proceeds (UOP), as
telah disetujui oleh pemegang saham melalui Surat Kementerian approved by the shareholders through the Ministry of SOEs Letter
BUMN Nomor: SR-307/MBU/S/09/2022 dan 003/DIR/TA/ Number: SR-307/MBU/S/09/2022 and 003/DIR/TA/IX/2022
IX/2022 tanggal 16 September 2022 perihal Dukungan atas dated September 16, 2022. These documents outlined the Final
Pemuktahiran Rencana Penyelamatan melalui Restrukturisasi Restructuring Plan (Final RPR), serving as the Business Plan for PT
Final (“RPR Final”) sebagai Rencana Bisnis PT Garuda Indonesia Garuda Indonesia (Persero) Tbk for 2022–2026, and the Garuda
(Persero) Tbk 2022-2026 dan kajian PMN Garuda Indonesia. Indonesia PMN study. The total PMN fund utilized as of December
2024 Sustainability Repor | Laporan Keberlanjutan
Total dana PMN yang telah digunakan sampai dengan 31 31, 2024, was IDR7.5 trillion out of IDR7.5 trillion (100%), where
Desember 2024 adalah Rp7,5 triliun dari Rp7,5 triliun (100%), the UOP for Maintenance and Restoration amounted to IDR3.6
dimana UOP untuk biaya Maintenance dan Restorasi sudah trillion, restructuring costs amounted to IDR0.37 trillion, rental
digunakan sebesar Rp3,6 triliun, biaya restrukturisasi sebesar costs amounted to IDR0.9 trillion, fuel costs amounted to IDR1.73
Rp0,37 triliun, biaya sewa Rp0,9 triliun, biaya bahan bakar Rp1,73 trillion, and Maintenance Reserve amounted to IDR0.9 trillion, all
triliun, dan Maintenance Reserve Rp0,90 triliun telah digunakan of which had been fully utilized and in accordance with the UOP
sepenuhnya dan sesuai dengan persetujuan UOP oleh pemegang approval by the shareholders through the Letter of the Ministry
saham melalui Surat Kementerian BUMN Nomor: SR-307/ of State-Owned Enterprises No. SR-307/MBU/S/09/2022 and
MBU/S/09/2022 dan 003/DIR/TA/IX/2022. 003/DIR/TA/IX/2022
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Dampak Ekonomi Tidak Langsung Indirect Economic Impacts
Investasi Infrastruktur dan Dukungan Layanan Infrastructure Investment and Service Support
[GRI 203-1] [GRI 203-1]
Sepanjang tahun 2024, Perseroan telah melakukan investasi Throughout 2024, the Company has invested in infrastructure
infrastruktur dengan melakukan penambahan sebanyak 2 (dua) by adding 2 (two) B737-800 aircraft. This investment is intended
pesawat B737-800. Investasi ini ditujukan meningkatkan layanan to improve flight services for the entire community. This has an
penerbangan bagi seluruh masyarakat. Hal ini memberikan impact on the community in the form of increased accessibility
dampak kepada masyarakat berupa peningkatan aksesibilitas of air transportation, better connectivity between regions, and
transportasi udara, konektivitas antarwilayah yang lebih baik, increased comfort and safety of flights. The infrastructure
serta peningkatan kenyamanan dan keamanan penerbangan. investments made are commercial in nature, with the aim of
Investasi infrastruktur yang dilakukan bersifat komersial, supporting revenue generation and strengthening the Company's
dengan tujuan untuk mendukung peningkatan pendapatan serta competitiveness in the aviation industry.
memperkuat daya saing Perseroan di industri penerbangan.
Selain itu, Garuda Indonesia juga memberikan investasi sosial Garuda Indonesia also provides social investment in the form
berupa bantuan peningkatan sarana dan pra sarana melalui of assistance to improve facilities and infrastructure through
program Tanggung Jawab Sosial yang meliputi bantuan the Social Responsibility program which includes assistance
pembangunan jalan desa, renovasi tempat ibadah, pembangunan in the construction of village roads, renovation of places of
asrama, dan lainnya. Informasi bantuan sarana prasarana telah worship, construction of dormitories, and others. Information on
disampaikan secara rinci pada bagian Tanggung Jawab Sosial infrastructure assistance has been presented in detail in the Social
pada Laporan Keberlanjutan ini. Bantuan tersebut memberikan Responsibility section of this Sustainability Report. This assistance
dampak positif berupa peningkatan aksesibilitas dan konektivitas has a positive impact in the form of increased accessibility and
wilayah, kenyamanan fasilitas umum, serta dukungan terhadap connectivity of the region, convenience of public facilities, as
kegiatan sosial, pendidikan, dan keagamaan masyarakat, yang well as support for social, educational and religious activities
secara tidak langsung mendorong pertumbuhan ekonomi lokal of the community, which indirectly encourages local economic
dan memperkuat keharmonisan sosial di lingkungan sekitar. growth and strengthens social harmony in the surrounding
Investasi sosial ini diberikan secara pro bono, sebagai bentuk environment. This social investment is provided pro bono, as a
PT Garuda Indonesia (Persero) Tbk
komitmen perusahaan terhadap pembangunan berkelanjutan form of the company's commitment to sustainable development
dan pemberdayaan masyarakat. and community empowerment.
Dampak Ekonomi Tidak Langsung yang Signifikan [GRI Significant Indirect Economic Impact [GRI 203-2]
203-2]
Hasil Evaluasi
Pemangku Kepentingan
Signifikansi Dampak SROI
Program yang Terdampak Impact Significance SROI Evaluation
Affected Stakeholders
Results
Dampak ekonomi tidak langsung dari Program Sinergi TJSL
2024 Sustainability Repor | Laporan Keberlanjutan
KKN PPM UGM Kecamatan Manyeuw, yang melibatkan
Program Sinergi TJSL KKN penanaman seribu mangrove dan revitalisasi terumbu
P P M U G M Ke c a m a t a n karang di Pulau Sepuluh di antaranya meningkatkan
Manyeuw: Penanaman Seribu kesadaran masyarakat pentingnya menjaga kelestarian
Mangrove dan Revitalisasi alam, meningkatkan sektor pariwisata, memulihkan sumber
Terumbu Karang di Pulau M a s y a r a k a t Ke c a m a t a n daya alam untuk perikanan, peningkatan keterampilan dan
Sepuluh Manyeuw, Kabupaten Maluku peluang pekerjaan yang pada akhirnya berdampak pada
Synergy Program of CSER Tenggara, Provinsi Maluku. peningkatan pendapatan masyarakat.
10,7
and UGM’s Community Community of Manyeuw Sub- The indirect economic impact of the TJSL Synergy Program
Empowerment Learning district, Southeast Maluku of KKN PPM UGM Manyeuw Sub-district, which involves
Program (PPM) in Manyeuw Regency, Maluku Province. planting a thousand mangroves and revitalizing coral reefs
Sub-District: Planting of One in Ten Biggest Islands, includes increasing public awareness
Thousand Mangroves and of the importance of preserving nature, improving the
Coral Reef Revitalization in tourism sector, restoring natural resources for fisheries,
the Pulau Sepuluh increasing skills and job opportunities which ultimately
have an impact on increasing community income.
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Hasil Evaluasi
Pemangku Kepentingan
Signifikansi Dampak SROI
Program yang Terdampak Impact Significance SROI Evaluation
Affected Stakeholders
Results
Program Sinergi TJSL KKN
P P M U G M Ke c a m a t a n
Manyeuw: Renovasi Rumah
Baca Manyeuw dan Seribu Dampak atas program ini di antaranya meningkatkan
M a s y a r a k a t Ke c a m a t a n
Buku untuk Manyeuw akses pendidikan, meningkatkan angka literasi dengan
Manyeuw, Kabupaten Maluku
Synergy Program of CSER meningkatkan minat baca anak-anak dan masyarakat
Tenggara, Provinsi Maluku.
and UGM’s Community sekitar. 12,4
Community of Manyeuw Sub-
Empowerment Learning The impact of this program includes improving access to
district, Southeast Maluku
Program (PPM) in Manyeuw education, increasing literacy rates by increasing children's
Regency, Maluku Province.
Sub-District: Renovation of interest in reading and the surrounding community
the Manyeuw Reading House
and One Thousand Books for
Manyeuw
Program ini memberikan dampak ekonomi masyarakat
Program Sinergi TJSL KKN melalui peningkatan ekonomi lokal melalui UMKM dengan
P P M U G M Ke c a m a t a n menciptakan peluang bisnis baru dan memperkenalkan
Manyeuw: Festival Budaya M a s y a r a k a t Ke c a m a t a n produk lokal ke pasar yang lebih luas. Selain itu kegiatan
Manyeuw dan UMKM Manyeuw, Kabupaten Maluku ini memberikan dampak positif yaitu meningkatkan potensi
Synergy Program of CSER Tenggara, Provinsi Maluku. pariwisata dengan memperkuat identitas budaya.
14,01
and UGM’s Community Community of Manyeuw Sub- This program has an economic impact on the community
Empowerment Learning district, Southeast Maluku through improving the local economy through MSMEs
Program (PPM) in Manyeuw Regency, Maluku Province. by creating new business opportunities and introducing
District: Manyeuw Cultural and local products to a wider market. In addition, this activity
MSME Festival has a positive impact on increasing tourism potential by
strengthening cultural identity.
Program TJSL Olah Sampah Likupang adalah program
kolaborasi 28 BUMN yang ditujukan kepada masyarakat
Desa Pulisan, Desa Kinunang, dan Desa Marinsow, Likupang
Timur, Kabupaten Minahasa Utara, Sulawesi Utara dengan
memberikan Bantuan Sosial berupa pendampingan
PT Garuda Indonesia (Persero) Tbk
masyarakat di 3 (tiga) desa yang memiliki garis pantai
sebagai destinasi wisata super prioritas. Tiga Desa itu di
antaranya Desa Marinsow, Desa Kinunang, Desa Pulisan di
Kecamatan Likupang Timur. Program ini mengedepankan
pengembangan ekonomi lokal melalui peningkatan
kapasitas masyarakat setempat terutama dalam bidang
pengelolaan wisata, pengolahan sampah, kewirausahaan
dan ekonomi kreatif. Program TJSL Olah Sampah Likupang
Masyarakat Desa Pulisan, Desa memberikan dampak ekonomi di antaranya adalah
Kinunang, dan Desa Marinsow, meningkatkan pendapatan masyarakat sekitar melalui
Ko l a b o r a s i 2 8 B U M N :
Likupang Timur, Kabupaten penciptaan lapangan keja, peningkatan nilai ekonomi
Program Kolaborasi TJSL Olah
Minahasa Utara, Sulawesi Utara sampah, peningkatan potensi wisata berkelanjutan serta
Sampah Likupang
Communities of Pulisan Village, peningkatan kualitas lingkungan. 3,20
Collaboration of 28 BUMN:
Kinunang Village, and Marinsow TJSL Waste Management Likupang Program is a collaborative
Likupang Waste Processing
2024 Sustainability Repor | Laporan Keberlanjutan
Village, East Likupang, North program of 28 SOEs aimed at the people of Pulisan Village,
TJSL Collaboration Program
Minahasa Regency, North Kinunang Village, and Marinsow Village, East Likupang,
Sulawesi North Minahasa Regency, North Sulawesi by providing
Social Assistance in the form of community assistance in 3
(three) villages that have coastlines as super priority tourist
destinations. The three villages include Marinsow Village,
Kinunang Village, Pulisan Village in East Likupang District.
This program prioritizes local economic development
through increasing the capacity of local communities,
especially in the fields of tourism management, waste
processing, entrepreneurship and creative economy.
The TJSL Waste Management Likupang program has an
economic impact including increasing the income of the
surrounding community through job creation, increasing
the economic value of waste, increasing the potential for
sustainable tourism and improving environmental quality.
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Selain itu, Garuda Indonesia juga telah melakukan pengukuran Garuda Indonesia has also measured the economic impacts
atas dampak dan manfaat ekonomi atas dana PMN yang diterima and benefits of the PMN funds received by the Company. The
oleh Perseroan. Pengukuran dan perhitungan realisasi dampak measurement and calculation of the realization of economic
dan manfaat ekonomi dibantu oleh asesor pihak ketiga yaitu impacts and benefits is assisted by a third-party assessor, namely
Pusat Studi Transportasi dan Logistik, Universitas Gadjah Mada the Center for Transportation and Logistics Studies, Gadjah Mada
(Pustral UGM). Berdasarkan laporan Pustral UGM tersebut, University (Pustral UGM). Based on the Pustral UGM report,
dampak dari investasi sektor riil seperti layanan penerbangan the impact of real sector investments, such as flight services,
dapat berpengaruh pada sektor-sektor terkait, seperti sektor can influence related sectors, including tourism, services, trade,
pariwisata, jasa, perdagangan, hotel dan restoran. Di sisi faktor hotels, and restaurants. On the production side, flight services
produksi, layanan penerbangan juga menggerakkan layanan also drive aircraft leasing services, maintenance, catering, and fuel
persewaan pesawat, perawatan, catering dan bahan bakar. Dari supply. Activities in these other sectors will increase household
adanya kegiatan pada sektor lain tersebut akan meningkatkan income, which in turn boosts the output of those sectors. This
pendapatan rumah tangga yang akhirnya meningkatkan output increased sector output will also drive broader economic growth.
sektor tersebut. Peningkatan output sektor akan meningkatkan
pula perekonomian secara luas.
Pustral UGM mengawali alur kegiatan dengan identifikasi Pustral UGM started the process by identifying the input,
input, yaitu besaran restrukturisasi PMN Garuda sebesar Rp7,5 which was the amount of Garuda's PMN restructuring funds
triliun. Selanjutnya diidentifikasi manfaat penyelamatan yang of IDR7.5 trillion. The next step was to determine the benefits
ditunjukkan oleh pendapatan operasional yang bersumber dari of the rescue, reflected in operating income derived from the
laporan keuangan perusahaan. Berdasarkan hasil pengolahan, Company's financial statements. Based on the results of the
dihitung besaran multiplier effect yang mencerminkan processing, the multiplier effect was calculated to reflect its
dampaknya terhadap perekonomian secara luas melalui impact on the entire economy through an increase in GDP. By
peningkatan PDB. Dengan memperhatikan besaran Biaya considering the development costs (Capex) and operating costs
Pengembangan (Capex) dan Biaya Operasional (Opex) pada (Opex) over a 5-year period (2022-2026), the economic benefits
rentang waktu 5 tahun (2022-2026), selanjutnya manfaat were combined with financial benefits to generate an economic
ekonomi dikombinasikan dengan manfaat finansial menghasilkan feasibility level, represented by the Economic Net Present Value
tingkat kelayakan ekonomi yang ditunjukkan dengan besaran (ENPV) and Economic Internal Rate of Return (EIRR).
Economic Net Present Value (ENPV) dan Economic Internal Rate
PT Garuda Indonesia (Persero) Tbk
of Return (EIRR).
Analisis manfaat dan dampak ekonomi pada periode tahun 2024 The economic benefits and impacts analysis of 2024, conducted
yang dilakukan oleh Pustral UGM menghasilkan capaian ENPV by Pustral UGM, resulted in an ENPV achievement of 116.38%
adalah sebesar 116,38% dibanding target, sementara capaian compared to the target, while the EIRR achievement was 106.96%
EIRR sebesar 106,96% dibanding target. Hasil perhitungan ini compared to the target. These calculations indicate that PT Garuda
menunjukkan bahwa PT Garuda Indonesia memiliki kinerja yang Indonesia performed relatively well in 2024, successfully meeting
relatif baik pada tahun 2024 sehingga mampu mencapai target the KPI targets set in macroeconomic indicators.
KPI yang ditetapkan pada indikator ekonomi secara makro.
Praktik Pengadaan Barang dan Jasa [GRI 204-1] Procurement Practices of Goods and Services
2024 Sustainability Repor | Laporan Keberlanjutan
[GRI 204-1]
Proses pengadaan barang dan jasa di Garuda Indonesia mengacu The procurement process at Garuda Indonesia is based on the
pada Surat Keputusan Direktur Utama tentang Pedoman Decree of the President and CEO on the Guidelines for the
Pelaksanaan Pengadaan Barang dan Jasa di Lingkungan PT Implementation of Goods and Services Procurement within PT
Garuda Indonesia (Persero) Tbk serta Procurement Manual Issue Garuda Indonesia (Persero) Tbk, as well as Procurement Manual
7 Rev 0. Kedua ketentuan ini memastikan bahwa seluruh kegiatan Issue 7 Rev 0. These provisions ensure that all procurement
pengadaan dilakukan sesuai dengan peraturan perundang- activities are conducted in accordance with applicable laws
undangan yang berlaku, termasuk pengadaan yang dilakukan and regulations, including procurement conducted at overseas
di cabang luar negeri. branches.
Garuda Indonesia melakukan pengadaan barang dan jasa secara Garuda Indonesia conducts its procurement of goods and services
efisien, efektif, kompetitif, transparan, adil & wajar, terbuka dan efficiently, effectively, competitively, transparently, fairly, and
ekonomis. Hal ini berarti memastikan bahwa setiap pengadaan economically. This means ensuring that each procurement
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yang dijalankan memberikan Value for Money bagi Perusahaan, provides Value for Money for the Company, where procurement
dimana pengadaan bukan hanya sekedar mengenai harga is not just about the lowest price but also includes the social,
terendah namun juga mencakup manfaat sosial, lingkungan, environmental, and economic benefits of selected products or
dan ekonomi yang dihasilkan dari produk atau layanan yang services. With this approach, Garuda Indonesia not only ensures
dipilih. Dengan pendekatan ini, Garuda Indonesia tidak hanya cost efficiency but also contributes to sustainability and the
memastikan efisiensi biaya, tetapi juga berkontribusi pada well-being of society as a whole.
keberlanjutan dan kesejahteraan masyarakat secara keseluruhan.
Garuda Indonesia terus berinovasi dalam proses pengadaan Garuda Indonesia continues to innovate in its procurement
dengan menerapkan digitalisasi pengadaan, yang bertujuan process by implementing a digital procurement system to
untuk meningkatkan efisiensi, transparansi, dan akuntabilitas improve efficiency, transparency, and accountability at every
dalam setiap tahapan. Melalui penerapan sistem berbasis stage. Implementing the digital-based system has made the
digital, proses pengadaan kini menjadi lebih cepat, akurat, dan procurement process faster, more accurate, and well-documented
terdokumentasi dengan baik, sekaligus memastikan kepatuhan while ensuring compliance with good governance principles.
terhadap prinsip tata kelola yang baik. Dalam Pengadaan di tahun In procurement for 2024, the Company successfully achieved
2024 telah berhasil mendapatkan saving senilai Rp3,31 triliun. savings amounting to IDR3.31 trillion.
Garuda Indonesia berkomitmen untuk mendukung pertumbuhan Garuda Indonesia is committed to supporting national economic
ekonomi nasional dengan mengutamakan praktik pengadaan growth by prioritizing procurement practices that involve local
yang melibatkan pemasok lokal serta meningkatkan penggunaan suppliers and increasing the use of Domestic Products (PDN).
Produk Dalam Negeri (PDN). Langkah ini sejalan dengan These steps align with the government’s policy to encourage the
kebijakan pemerintah dalam mendorong Tingkat Komponen Domestic Component Level (TKDN), aiming to support the growth
Dalam Negeri (TKDN), yang bertujuan untuk upaya mendukung of local industries and strengthen national competitiveness.
pertumbuhan industri lokal dan memperkuat daya saing Additionally, Garuda Indonesia actively encourages the
nasional. Selain itu, Garuda Indonesia juga berperan aktif dalam participation of national business actors, including Micro and
mendorong partisipasi pelaku usaha nasional, termasuk Usaha Small Enterprises, to help them grow and compete in broader
Mikro dan Usaha Kecil, agar semakin berkembang dan mampu markets. In 2024, the realization of Domestic Product spending
bersaing di pasar yang lebih luas. Untuk tahun 2024, realisasi (PDN) reached IDR10.158 trillion, or 70.29% of the total
belanja Produk Dalam Negeri (PDN) mencapai Rp10,158 triliun procurement of
PT Garuda Indonesia (Persero) Tbk
atau 70,29% dari total Pengadaan Rp14,450 triliun. Ke depan, IDR14.450 trillion. In the future, Garuda Indonesia will continue
Garuda Indonesia akan terus memperkuat kolaborasi dengan to strengthen collaborations with local suppliers and expand the
pemasok lokal dan memperluas penggunaan PDN dalam setiap use of PDN in every aspect of procurement as part of its strategy
aspek pengadaan, sebagai bagian dari strategi untuk membangun to build a high-competitiveness business ecosystem.
ekosistem bisnis yang berdaya saing tinggi.
Proporsi Pelibatan Pemasok, Jumlah Produk, Anggaran dan Realisasi Nilai Pengadaan untuk
Pemasok Tahun 2024
Proportion of Supplier Involvement, Product Quantity, Budget, and Procurement Value Realization for Suppliers
in 2024
2024 Sustainability Repor | Laporan Keberlanjutan
Proporsi Pelibatan Pemasok
dan Jumlah Produk Proporsi Anggaran dan Realisasi Nilai Pengadaan
Proportion of Supplier Involvement Proportion of Budget and Procurement Value Realization
and Product Quantity
Keterangan
Description Jumlah Jumlah Realisasi Saving
Anggaran Pencapaian
Pemasok Produk (Rp Juta) (Rp Juta)
(Rp Juta) (%)
Number of % Product % % Realization % Saving
Budget (in Achievement
Suppliers Quantity (in Million (in Million
Million IDR) (%)
(%) (%) IDR) IDR)
Pemasok Barang
Supplier
Nasional
34 100% 42 100% 215.979 100% 171.004 100% 79% 44.975
National
Internasional
- - - - - - - 100% -
International
Total 34 100% 42 100% 215.979 100% 171.004 100% 79% 44.975
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Proporsi Pelibatan Pemasok, Jumlah Produk, Anggaran dan Realisasi Nilai Pengadaan untuk
Pemasok Tahun 2024
Proportion of Supplier Involvement, Product Quantity, Budget, and Procurement Value Realization for Suppliers
in 2024
Proporsi Pelibatan Pemasok
dan Jumlah Produk Proporsi Anggaran dan Realisasi Nilai Pengadaan
Proportion of Supplier Involvement Proportion of Budget and Procurement Value Realization
and Product Quantity
Keterangan
Description Jumlah Jumlah Realisasi Saving
Anggaran Pencapaian
Pemasok Produk (Rp Juta) (Rp Juta)
(Rp Juta) (%)
Number of % Product % % Realization % Saving
Budget (in Achievement
Suppliers Quantity (in Million (in Million
Million IDR) (%)
(%) (%) IDR) IDR)
Pemasok Jasa
Service Provider
Nasional
87 61% 115 67% 10.268.733 59% 9.968.058 18% 97% 300.675
National
Internasional
55 39% 56 33% 7.206.719 41% 4.311.866 82% 60% 2.894.853
International
Total 142 100% 171 100% 17.475.452 100% 14.279.924 100% 82% 3.195.528
Proporsi Pelibatan Pemasok, Jumlah Produk, Anggaran dan Realisasi Nilai Pengadaan untuk
Pemasok Tahun 2023
Proportion of Supplier Involvement, Product Quantity, Budget, and Procurement Value Realization for Suppliers
in 2023
Proporsi Pelibatan Pemasok dan Jumlah
Produk Proporsi Anggaran dan Realisasi Nilai Pengadaan
Proportion of Supplier Involvement and Product Proportion of Budget and Procurement Value Realization
Quantity
PT Garuda Indonesia (Persero) Tbk
Keterangan
Description Jumlah Saving
Jumlah Anggaran Realisasi Pencapaian
Produk (Rp Juta)
Pemasok (Rp Juta) (Rp Juta) (%)
% Product % % % Saving
Number of Budget (in Realization Achievement
Quantity (in Million
Suppliers (%) Million IDR) (in Million IDR) (%)
(%) IDR)
Pemasok
Barang
Nasional
34 100% 38 100% 112.358 100% 107.008 100% 95% 5.350
National
Internasional
- - - - - - - - -
International
Total 34 100% 38 100% 112.358 100% 107.008 100% 95% 5.350
2024 Sustainability Repor | Laporan Keberlanjutan
Pemasok
Jasa
Nasional
91 69% 129 76% 13.833.271 72% 12.063.329 74% 87% 1.769.942
National
Internasional
40 31% 41 24% 5.342.878 28% 4.334.922 26% 81% 1.007.956
International
Total 131 100% 170 100% 19.176.149 100% 16.398.251 100% 86% 2.777.898
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Proporsi Pelibatan Pemasok, Jumlah Produk, Anggaran dan Realisasi Nilai Pengadaan untuk
Pemasok Tahun 2022
Proportion of Supplier Involvement, Product Quantity, Budget, and Procurement Value Realization for Suppliers
in 2022
Proporsi Pelibatan Pemasok
dan Jumlah Produk Proporsi Anggaran dan Realisasi Nilai Pengadaan
Proportion of Supplier Involvement and Proportion of Budget and Procurement Value Realization
Product Quantity
Keterangan
Description
Jumlah Jumlah Saving (Rp
Anggaran (Rp Realisasi
Pemasok Produk Pencapaian (%) Juta)
Juta) (Rp Juta)
Number of % Product % % % Achievement Saving
Budget (in Realization
Suppliers Quantity (%) (in Million
Million IDR) (in Million IDR)
(%) (%) IDR)
Pemasok
Barang
Nasional
28 82% 36 78% 15.666.080 95% 10.436.560 94%% 67% 5.229.520
National
Internasional
6 18% 10 22% 773.657 5% 711.210 6% 92% 62.447
International
Total 34 100% 36 100% 16.439.737 100% 11.147.771 100% 68% 5.291.967
Pemasok
Jasa
Nasional
80 65% 89 65% 1.480.163 73% 1.388.159 74% 94% 92.004
National
Internasional
43 35% 47 35% 534.968 27% 486.800 26% 91% 48.168
International
Total 123 100% 136 100% 2.015.131 100% 1.874.958 100% 93% 140.172
PT Garuda Indonesia (Persero) Tbk
Pengadaan Berkelanjutan
Sustainable Procurement
Pengadaan Garuda Indonesia telah mengintegrasikan Garuda Indonesia's procurement process integrates
aspek keberlanjutan ke dalam kriteria pemilihan vendor, sustainability aspects into the vendor selection criteria,
memastikan bahwa pemasok dinilai berdasarkan kriteria ensuring that suppliers are evaluated based on
2024 Sustainability Repor | Laporan Keberlanjutan
lingkungan dan sosial. Aspek keberlanjutan yang environmental and social criteria. Sustainability aspects
dipertimbangkan antara lain mencakup tidak adanya considered include the absence of child labor, compliance
penggunaan pekerja anak dibawah umur, kepatuhan with human rights, occupational health and safety (OHS),
terhadap hak asasi manusia, keselamatan dan kesehatan waste management, environmental responsibility control,
kerja (K3), pengelolaan limbah serta pengendalian and more. This aligns with the Company’s Sustainable
tanggung jawab lingkungan, dan lainnya. Hal ini Procurement Policy, which prioritizes eco-friendly
sejalan dengan kebijakan perusahaan atas Pengadaan procurement practices, supports local businesses and
Berkelanjutan antara lain mendorong pengadaan yang MSMEs, and enhances resource efficiency.
ramah lingkungan, mendukung pelaku usaha lokal dan
UMKM, serta meningkan efisiensi sumber daya.
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Pengadaan Berkelanjutan
Sustainable Procurement
Sejalan dengan kebijakan dan komitmen Perseroan, Garuda In line with the Company’s policies and commitments, Garuda
Indonesia telah menyelenggarakan Vendor Gathering dengan Indonesia has organized a Vendor Gathering to disseminate the
mensosialisasikan terkait program Sistem Manajemen Anti Anti-Bribery Management System and Sustainable Procurement
Penyuapan dan Pengadaan Berkelanjutan. Garuda Indonesia programs. Garuda Indonesia has also implemented a pilot circular
telah menjalankan program percontohan ekonomi sirkular economy program by recycling used materials into souvenirs
melalui pengolahan kembali material bekas menjadi souvenir during the Vendor Gathering event. This initiative not only supports
pada saat acara Vendor Gathering tersebut. Inisiatif ini tidak sustainability but also demonstrates the Company's commitment
hanya mendukung keberlanjutan, tetapi juga menunjukkan to innovation that positively impacts both the environment and
komitmen Perseroan terhadap inovasi yang berdampak positif society.
bagi lingkungan dan masyarakat.
Berkaitan dengan pengelolaan rantai pasok dalam pengadaan Regarding supply chain management in the procurement of
barang dan jasa, pada tahun 2024, Garuda Indonesia telah goods and services, in 2024, Garuda Indonesia compiled a list of
menyusun daftar kontraktor, pemasok atau pihak ketiga lainnya contractors, suppliers, and other third parties classified based on
yang diklasifikasikan berdasarkan risiko dalam mengelola the risk involved in managing tasks, which includes high, medium,
pekerjaan, yaitu berisiko tinggi, menengah, dan rendah. and low-risk categories.
Selain itu, untuk mengukuhkan transparansi dan menghindari Furthermore, to uphold transparency and avoid conflicts of
benturan kepentingan, Perseroan menghindari pemasok yang interest, the Company avoids suppliers whose owners and/or
memiliki benturan kepentingan antara pemasok yang pemilik management have relations with Garuda Indonesia's employees
dan atau pengurusnya memiliki hubungan dengan pegawai dan and management. Additionally, all parties involved must avoid
manajemen Garuda Indonesia. Selain itu, setiap pihak diwajibkan corruption, collusion, nepotism, and any form of gratuity during
untuk menghindari korupsi, kolusi dan nepotisme, serta gratifikasi the procurement process of goods and services. The requirements
dalam bentuk apapun pada proses pengadaan barang dan jasa. for partners/suppliers involved in Garuda Indonesia’s procurement
Adapun persyaratan yang harus dipenuhi mitra/pemasok yang process of goods and services are as follows:
terlibat dalam proses pengadaan barang/jasa di Garuda Indonesia
adalah sebagai berikut:
• Diutamakan memiliki badan hukum; • Preferably being registered as a legal entity;
PT Garuda Indonesia (Persero) Tbk
• Memenuhi aspek legalitas sesuai dengan bidang usahanya; • Complying with legal aspects in accordance with their business
sector;
• Memiliki keahlian, pengalaman dan kemampuan teknis dan • Possessing the expertise, experience, and technical and
manajemen sesuai bidang usahanya; management capabilities in accordance with their business
sector;
• Memiliki sumber daya yang diperlukan sesuai dengan bidang • Having the necessary resources in accordance with their
usaha untuk menunjang kegiatan operasional Perusahaan; business sector to support the operational activities of the
• Tidak terlibat atau sedang menjalani sanksi pidana, serta Company;
tidak merupakan vendor yang masuk dalam kategori Black • Not being involved in or undergoing criminal sanctions,
List oleh Lembaga dan/atau Perusahaan lainnya. nor being included in the blacklist of other institutions or
companies.
2024 Sustainability Repor | Laporan Keberlanjutan
Garuda Indonesia menetapkan Sistem Penilaian Kinerja Pemasok Garuda Indonesia has established a Supplier Performance
untuk memastikan mutu dan perbaikan berkelanjutan dalam Evaluation System to ensure quality and continuous improvement
hubungan antara pemasok dengan Perseroan. Untuk itu, Perseroan in the relations between suppliers and the Company. Thus, the
secara periodik mengevaluasi kinerja pemasok berdasarkan Company periodically evaluates supplier performance based
kriteria yang ditetapkan, meliputi aspek kualitas, service dan on established criteria, including quality, service, and delivery,
delivery termasuk penilaian atas Service Level Agreement as well as assessments of Service Level Agreements (SLA)
(SLA) sesuai dengan pemenuhan kewajiban Pemasok in line with the suppliers' fulfillment of obligations based on
berdasarkan Perjanjian Kerja Sama yang merujuk pada Cooperation Agreements, referencing Internal Management or
ketentuan Internal Manajemen atau badan regulator/ regulatory/government institution provisions. Performance
pemerintah. Hasil evaluasi kinerja akan menjadi dasar dalam evaluation results form the basis for determining rewards and
penetapan reward dan consequences bagi pemasok, serta consequences for the suppliers and serve as the foundation
menjadi dasar dalam evaluasi Daftar Rekanan Garuda (AVL). for evaluating Garuda Indonesia's Approved Vendor List
(AVL).
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Supplier Feedback Survey
Dalam rangka mewujudkan hubungan rasa saling o build relations based on mutual trust, Garuda Indonesia
percaya, Garuda Indonesia bertindak terbuka, adil, dan acts openly, fairly, and transparently, providing equal
transparan serta memberikan kesempatan dan informasi opportunities and information to all suppliers. Additionally,
yang sama kepada seluruh pemasok. Selain itu, Perseroan the Company is committed to fulfilling the agreements
berkomitmen untuk memenuhi kesepakatan yang dibuat made with its partners/suppliers. To measure supplier
dengan mitra/pemasok. Dalam rangka mengukur tingkat satisfaction regarding transparency and fairness in the
kepuasan pemasok terkait transparansi, dan fairness procurement of goods and services, the Company conducts
pengadaan barang dan jasa, Perseroan melalui Supplier periodic Supplier Feedback Surveys. In 2024, the survey
Feedback Survey secara berkala. Hasil survei tahun 2024 indicates that the procurement process and collaboration
menunjukkan proses pengadaan serta kerja sama antara between Garuda Indonesia and its suppliers have been
Garuda Indonesia dengan pemasok sudah berjalan secara carried out transparently, fairly, smoothly, and efficiently.
transparan dan fairness dengan baik dan lancar.
45% 49%
PT Garuda Indonesia (Persero) Tbk
0% 6%
Very Satisfied Satisfied Dissatisfied Very Dissatisfied
2024 Sustainability Repor | Laporan Keberlanjutan
Di samping itu, Perseroan senantiasa melakukan evaluasi In addition, the Company consistently evaluates supplier
kinerja pemasok berdasarkan kriteria aspek kualitas, performance based on criteria such as quality, service,
servis, dan delivery termasuk penilaian atas Service Level and delivery, including assessments of Service Level
Agreement (SLA) sesuai dengan pemenuhan kewajiban Agreements (SLAs). These evaluations align with suppliers’
pemasok berdasarkan perjanjian kerja sama yang merujuk obligations under cooperation agreements, which adhere
kepada ketentuan internal manajemen atau badan to internal management regulations or government
regulator/pemerintah. regulatory requirements.
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Anti Korupsi Anti-Corruption
Operasi -Operasi yang Dinilai Memiliki Risiko Terkait Operations Considered To Have Corruption-Related
Korupsi [GRI 205-1] Risks [GRI 205-1]
Garuda Indonesia meyakini bahwa korupsi merupakan Garuda Indonesia believes that corruption is a common enemy
musuh bersama, sekaligus menjadi penghambat bagi lajunya and a barrier to the progress of development, which is currently
pembangunan yang saat ini sedang dilakukan secara sungguh- being conducted thoughtfully and sustainably. This stance
sungguh dan berkelanjutan. Sikap dan komitmen Perseroan and commitment of the Company reflect its support for and
tersebut merupakan dukungan dan implementasi Undang- implementation of Law No. 20 of 2001 on Amendments to Law No.
Undang No. 20 Tahun 2001 tentang Perubahan atas Undang- 31 of 1999 on Eradication of the Criminal Act of Corruption, the
Undang No. 31 Tahun 1999 tentang Pemberantasan Tindak Letter of the Ministry of SOEs No. S-35/MBU/01/2020, dated
Pidana Korupsi, Surat Menteri Badan Usaha Milik Negara January 10, 2020, on the Implementation of an Anti-Bribery
Nomor S-35/MBU/01/2020 tanggal 10 Januari 2020 tentang Management System in SOEs as the Executor of Presidential
Implementasi Sistem Manajemen Anti Suap di BUMN sebagai Regulation No. 54 of 2018 on the National Strategy for Corruption
Pelaksana Peraturan Presiden Nomor 54 Tahun 2018 tentang Prevention, and the Secretary Letter of Ministry of SOEs No.
Strategi Nasional Pencegahan Korupsi, serta Surat Sekretaris S-17/S.MBU/02/2020, dated February 17, 2020, on ISO 37001
Kementerian BUMN Nomor S-17/S.MBU/02/2020 tangal 17 Anti-Bribery Management System Certification in SOEs. Anti-
Februari 2020 tentang Sertifikasi ISO 37001 Sistem Manajemen corruption, anti-fraud, and ethics enforcement initiatives are
Anti Penyuapan di BUMN. Pengelolaan anti korupsi, anti fraud, coordinated by the Corporate Secretary and Governance Division.
dan penegakkan etika dikoordinir oleh Corporate Secretary dan
Governance.
Untuk mengukuhkan komitmen antikorupsi dan mengantisipasi To reinforce its anti-corruption commitment and ensure timely
secara tepat, Garuda Indonesia telah melakukan pemetaan dan anticipation, Garuda Indonesia has conducted a mapping and
mitigasi terhadap proses bisnis yang berisiko besar terjadi mitigation of business processes that are at high risk of corruption/
korupsi/penyuapan antara lain dalam proses pengadaan barang bribery, including the processes of general procurement of
dan jasa umum, proses pengadaan pesawat, proses rekrutmen goods and services, aircraft procurement, employee recruitment,
PT Garuda Indonesia (Persero) Tbk
karyawan, pengelolaan keuangan, dan proses penyediaan financial management, and customer service provision. Regarding
layanan kepada pelanggan. Adapun terhadap potensi terjadinya the potential for corruption/bribery, the Company has prepared
tindakan korupsi/penyuapan, Perseroan telah mempersiapkan the necessary mitigation measures, including the implementation
mitigasi yang diperlukan di antaranya menerapkan program of a gratuity control program, the obligation for reporting
pengendalian gratifikasi, kewajiban penyampaian Laporan State Officials’ Wealth Reports (LHKPN) for Garuda Indonesia
Harta Kekayaan Penyelenggara Negara (LHKPN oleh insan personnel classified as mandatory reporters, and ISO 37001:2016
Garuda Indonesia yang diklasifikasikan sebagai wajib lapor), Anti-Bribery Management System (SMAP) certification.
dan sertifikasi Sistem Manajemen Anti Penyuapan (SMAP)
ISO 37001:2016.
Perseroan telah memiliki Kebijakan Anti-Fraud nomor JKTDZ/ The Company has established an Anti-Fraud Policy numbered
2024 Sustainability Repor | Laporan Keberlanjutan
SKEP/50004/2024 yang mengatur sistem penanganan JKTDZ/SKEP/50004/2024 governing the system for handling
pengaduan dugaan pelanggaran (Whistleblowing System/ reports of alleged violations (Whistleblowing System/WBS)
WBS) di lingkungan Garuda Indonesia. Kebijakan ini mencakup within Garuda Indonesia. This policy outlines the reporting
pelaporan mengenai pengungkapan pelanggaran kode etik procedures for disclosures of ethical violations received through
yang diterima melalui WBS, yang akan dilaporkan setiap 3 the WBS, which will be reported every 3 (three) months to the
(tiga) bulan kepada Direktur GCG, Dewan Komisaris (termasuk Director of GCG, the Board of Commissioners (including the type
jenis dan jumlah pelanggaran), serta FKAP (khusus untuk and number of violations), and the FKAP (specifically for cases
kasus penyuapan). Selain itu, laporan jumlah pelanggaran of bribery). Furthermore, reports on the number of violations
akan disampaikan setiap 6 (enam) bulan kepada Kementerian will be submitted every 6 (six) months to the Ministry of State-
BUMN (KBUMN). Owned Enterprises (KBUMN).
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Komunikasi dan Pelatihan Tentang Kebijakan Communication and Training on Anti-Corruption
dan Prosedur Anti-Korupsi [GRI 205-2] Policies and Procedures [GRI 205-2]
To foster an anti-corruption culture at all organizational levels,
Dalam menumbuhkan budaya anti korupsi di seluruh level Garuda Indonesia has conducted dissemination and training
organisasi, Garuda Indonesia telah melakukan sosialisasi dan on anti-corruption for the Board of Commissioners, Board of
pelatihan terkait anti korupsi kepada Dewan Komisaris, Direksi, Directors, business partners, and employees across all operational
mitra bisnis dan karyawan di seluruh wilayah operasional. Terkait areas. The anti-corruption dissemination for business partners is
dengan sosialisasi anti korupsi kepada mitra bisnis dilakukan conducted through vendor/customer gatherings or similar events.
dilakukan melalui acara vendor/customer gathering atau event
lainnya sejenis.
The Company engages stakeholders in its anti-corruption
Perseroan melibatkan pemangku kepentingan dalam program initiatives, including gratuity control programs, by enforcing
antikorupsi termasuk di dalamnya program pengendalian gratifikasi anti-gratification provisions in vendor/partner selection
antara lain meliputi mitra usaha, pelaku usaha/rekanan dan processes, incorporating anti-bribery & corruption clauses in
masyarakat lainnya melalui penerapan ketentuan anti gratifikasi contracts/agreements with business partners, vendors, and other
dalam proses pemilihan vendor/mitra kerjasama maupun stakeholders, and disseminating gratuity control during vendor/
pencantuman klausul anti bribery & corruption dalam kontrak/ customer gatherings and similar events.
perjanjian, melakukan sosialisasi terkait pengendalian gratifikasi
dalam acara vendor/customer gathering atau event lainnya sejenis.
On November 12, 2024, the Company disseminated an anti-
Perseroan telah melaksanakan sosialisasi anti korupsi dalam corruption campaign at a vendor gathering attended by 183
acara vendor gathering pada tanggal 12 November 2024 dengan vendors. During this dissemination, the Company shared
dihadiri oleh 183 vendor. Dalam sosialisasi tersebut, Perseroan information on the gratuity control provisions and the anti-bribery
menyampaikan informasi terkait ketentuan pengendalian management system applied within the Company. Vendors
gratifikasi dan sistem manajemen anti penyuapan yang berlaku also signed a Statement of Commitment to Implementing Anti-
di Perseroan. Pada kesempatan ini, vendor menandatangani Corruption and Anti-Bribery Programs, affirming their dedication
Pernyataan Komitmen Penerapan Program Anti Korupsi dan to ethical business practices free from corruption.
PT Garuda Indonesia (Persero) Tbk
Anti Penyuapan sebagai komitmen untuk menjalankan proses
bisnis yang bersih dari tindakan korupsi.
Furthermore, anti-corruption dissemination for employees and
Selain itu, sosialisasi anti korupsi bagi karyawan dan mitra bisnis business partners was reinforced by signing integrity pacts to
juga dilakukan melalui penandatanganan pakta integritas terkait avoid corrupt practices. For business partners, the Company
penghindaran tindakan korupsi. Selanjutnya, khusus bagi mitra emphasized corruption prevention by clarifying procurement
bisnis disosialisasikan melalui penjelasan proses pengadaan processes that explicitly excluded unethical actions.
yang di dalamnya juga mengatur penghindaran tindakan korupsi.
Tabel Jumlah Dewan Komisaris dan Direksi yang telah mengikuti sosialisasi tentang
Kebijakan dan Prosedur Anti-Korupsi
2024 Sustainability Repor | Laporan Keberlanjutan
Table of Number of the Board of Commissioners and the Board of Directors who
have attended dissemination on Anti-Corruption Policies and Procedures
Wilayah Jumlah Persentase
Work Area Total Percentage
Garuda Head Office 10 100%
Tabel Sosialisasi Kebijakan Anti Korupsi Bagi Karyawan
Table of Anti-Corruption Policy Dissemination for Employees
Kategori Karyawan Persentase
Employee Category Percentage
Seluruh pegawai di Head Office
100%
All employees at the Head Office
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Tabel Sosialisasi Kebijakan Anti Korupsi/Pengendalian Gratifikasi Secara Langsung
Berdasarkan Unit Kerja
Table of Direct Anti-Corruption/Gratuity Control Policy Dissemination Based on Work Unit
Unit Kerja Wilayah Kerja Jumlah Karyawan Persentase
Work Unit Work Area Total Employees Percentage
Unit Pengadaan Pesawat 23 orang
Garuda Head Office 100%
Aircraft Procurement Unit 23 people
Unit Pengadaan Barang & Jasa 30 orang
Goods & Services Procurement Garuda Head Office 30 people 100 %
Unit
Unit Umrah, Hajj & Charter 57 orang
Garuda Head Office 100%
Umrah, Hajj, & Charter Unit 57 people
Unit Corporate Security 30 orang
Garuda Head Office 90%
Corporate Security Unit 30 people
Unit Cargo Commercial 50 orang
Garuda Head Office 90%
Cargo Commercial Unit 50 people
Jumlah 190 Orang
Total 190 people
Tabel Sosialisasi Kebijakan Anti Korupsi Bagi Mitra Kerja
Table of Anti-Corruption Policy Dissemination for Business Partners
Relasi Bisnis Jumlah Persentase
Business Relation Total Percentage
Pemasok Barang
34 100%
Goods Suppliers
Pemasok Jasa
142 100%
PT Garuda Indonesia (Persero) Tbk
Service Providers
Keterangan:
Proses pengadaan barang dan jasa dilakukan secara terpusat, sehingga seluruhnya berasal dari Kantor Pusat.
Remark:
The procurement of goods and services is conducted centrally, with all processes managed entirely by the Head Office.
Wilayah UiC Tim SMAP* (Orang) Persentase
Area UiC of the SMAP Team* (people) Percentage
Pelatihan Sistem Manajemen Anti Penyuapan
25 orang
(SMAP) 100%
25 people
Anti-Bribery Management System (SMAP) Training
2024 Sustainability Repor | Laporan Keberlanjutan
Keterangan: Description:
*UiC Tim SMAP terdiri dari Unit Pengadaan Barang & Jasa The UiC of the SMAP Team consists of the General Procurement
Umum, Unit Pengadaan Pesawat, Unit Corporate Secretary, Unit Unit, Aircraft Procurement Unit, Corporate Secretary Unit,
Corporate Security, Unit Internal Audit, Unit HC Operations, Corporate Security Unit, Internal Audit Unit, HC Operations Unit,
Government Relations & TJSL, Unit Organization Transformation, Government Relations & TJSL Unit, Organization Transformation
Unit Enterprise Risk Management dan Unit Treasury Management Unit, Enterprise Risk Management Unit, and Treasury Management
Unit.
Tabel Pelatihan Kebijakan Anti Korupsi Berdasarkan Wilayah Kerja
Table of Anti-Corruption Policy Training by Work Area
Wilayah Kerja Jumlah Karyawan Persentase
Work Area Total Employees Percentage
190 orang
Garuda Head Office 96%
190 employees
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Pelatihan Anti Korupsi untuk Direksi dan Dewan Komisaris pada Program Induksi
Anti-Corruption Training for the Board of Directors and the Board of Commissioners at the Induction Program
Tanggal Wilayah Jumlah Persentase
Date Work Area Total Percentage
27 Mei 2024
Garuda Head Office 1 100%
May 27, 2024
28 Mei 2024
Garuda Head Office 1 100%
May 28, 2024
16 Agustus 2024
Garuda Head Office 1 100%
August 16, 2024
18 November 2024
Garuda Head Office 1 100%
November 18, 2024
Insiden Korupsi yang Terbukti dan Tindakan yang Proven Corruption Incidents and Actions Taken
Diambil [GRI 205-3] [GRI 205-3]
Atas komitmen dan kesungguhan Garuda Indonesia dalam Garuda Indonesia’s commitment and determination to implement
menerapkan budaya anti korupsi di seluruh lini bisnisnya, an anti-corruption culture throughout its business operations
memberikan dampak positif berupa tidak terdapat insiden resulted in no corruption incidents in 2024. As a result, no
korupsi selama tahun 2024. Dengan demikian, tidak terdapat employees were terminated or penalized for corruption, no
karyawan yang diberhentikan atau dihukum karena korupsi, business partner contracts were terminated due to corruption,
kontrak mitra bisnis diakhiri karena korupsi, serta tidak terdapat and no legal cases related to corruption were filed by the public
kasus hukum terkait korupsi yang diajukan oleh publik terhadap against Garuda Indonesia.
Garuda Indonesia.
Pajak Tax
Pendekatan Pajak [GRI 207-1] Tax Approach [GRI 207-1]
PT Garuda Indonesia (Persero) Tbk
Sebagai bagian dari komitmen Perseroan terhadap pembangunan As part of the Company's commitment to sustainable
berkelanjutan, Perseroan senantiasa memastikan bahwa praktik development, the Company always ensures that its tax practices
perpajakan selalu sesuai dengan ketentuan perundang- are in accordance with the prevailing tax laws and regulations. The
undangan perpajakan yang berlaku. Strategi dalam pengelolaan Company internally handles strategies for tax management and
dan pengendalian pajak telah dilakukan secara internal oleh control. The Company has developed tax policies and strategies
Perseroan. Perseroan telah membangun kebijakan dan strategi approved and reviewed by the Director of Finance. Several tax
pajak yang disetujui dan ditinjau oleh Direktur Keuangan. strategies have been implemented, including the submission of
Beberapa strategi pajak telah dijalankan, diantaranya pengajuan an Income Tax Exemption Certificate (SKB PPh) to improve the
Surat Keterangan Bebas Pajak Penghasilan (SKB PPh) sehingga Company’s cash control. Additionally, the Company has created
Perseroan dapat lebih baik dalam mengontrol kas. Selain itu monthly tax payment projections as part of its financial planning
2024 Sustainability Repor | Laporan Keberlanjutan
Perseroan juga telah membuat proyeksi pembayaran setiap analysis. The Company has also established tax procedures to
bulannya sebagai analisis dalam perencanaan keuangan support compliance with applicable tax provisions.
Perseroan. Selanjutnya Perseroan telah membuat prosedur
perpajakan guna mendukung kepatuhan dalam penerapan
ketentuan perpajakan yang berlaku.
Strategi perpajakan disetujui dan ditinjau secara berkala oleh The tax strategy is approved and reviewed regularly by the
Direktur Keuangan, termasuk terkait penyetoran dan pelaporan Director of Finance, including in relation to tax remittance and
pajak. Peninjauan dilakukan setiap tahun pada saat pelaporan SPT reporting. The review is conducted annually at the time of filing
PPh Badan tahunan. Sementara itu, terkait dengan penyetoran the annual Corporate Income Tax Return. Meanwhile, related to
pajak bulanan, akan ditinjau oleh Direktur Keuangan melalui monthly tax deposits, it will be reviewed by the Director of Finance
pemantauan aliran kas (cash flow) yang tercermin dalam through cash flow monitoring as reflected in the Management
Manajemen Report, yang kemudian disampaikan dalam Rapat Report, which is then presented at the Board of Directors Meeting.
Direksi.
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Tata Kelola, Kontrol, Risiko Pengelolaan Pajak Tax Governance, Control, and Risk Management
[GRI 207-2] [GRI 207-2]
Dalam menjalankan aktivitas bisnisnya, Perseroan senantiasa In conducting its business activities, the Company consistently
mematuhi seluruh peraturan yang relevan bagi aktivitas adheres to all relevant regulations, especially in taxation. The
bisnisnya, khususnya dalam aspek perpajakan. Pendekatan approach taken by the Company is based on compliance with
yang dilakukan oleh Perseroan didasarkan dengan kepatuhan all applicable tax regulations. In managing its tax activities, the
Perseroan terhadap seluruh peraturan perpajakan yang berlaku. Company has established the following:
Dalam pengelolaan pelaksanaan kegiatan perpajakan, Perseroan
telah menetapkan sebagai berikut.
Pengelolaan pajak di Garuda Indonesia dilakukan oleh Divisi The Tax & Customs Compliance Division conducts tax management
Tax & Customs Compliance, di bawah Direktur Keuangan dan at Garuda Indonesia under the Director of Finance and Risk
Manajemen Risiko yang sekaligus merupakan badan tata kelola Management, the highest governance body that officially reviews
tertinggi yang secara resmi meninjau dan menyetujui strategi and approves the Company’s tax strategy. As a taxpayer, the
pajak Perusahaan. Sebagai wajib pajak, Perseroan berkomitmen Company is committed to avoiding violations of tax regulations
untuk menghindari pelanggaran peraturan perpajakan agar tidak to prevent administrative penalties, including fines, interest,
terkena saksi administrasi, baik berupa sanksi denda administrasi, surcharges, and criminal sanctions or imprisonment.
sanksi bunga, sanksi kenaikan, serta sanksi pidana atau kurungan.
Penerapan strategi pajak tidak lepas dari proses monitoring dan The implementation of tax strategies is continuously monitored
reviu. Perseroan melakukan pengelolaan risiko pajak melalui and reviewed. The Company manages tax risks through
monitoring dan rekonsiliasi yang dilakukan oleh Accounting monitoring and reconciliation conducted by the Accounting
Group dan unit kerja terkait serta reviu berkala oleh Internal Group and relevant work units, along with periodic reviews by the
Auditor dan Eksternal Auditor (Kantor Akuntan Publik). Internal Auditor and External Auditor (Public Accounting Firm).
Perseroan telah memiliki pedoman perpajakan yang digunakan The Company has established tax guidelines to fulfill its tax
untuk pemenuhan kewajiban perpajakan. Kebijakan perpajakan obligations. The tax policy refers to the Company’s tax procedures,
mengacu pada prosedur perpajakan di Perseroan yang dibuat which are established under current tax laws and regulations.
PT Garuda Indonesia (Persero) Tbk
sesuai dengan ketentuan perundang-undangan perpajakan yang These tax procedures are implemented to enhance tax compliance.
berlaku saat ini. Adapun prosedur perpajakan dibuat untuk dapat
meningkatkan kepatuhan perpajakan.
Di samping itu, sebagai salah satu bagian dari perencanaan Additionally, as part of tax planning, the Tax & Customs
pajak, Divisi Tax & Customs Compliance melakukan sosialisasi Compliance Division conducted a dissemination about tax
tentang manajemen risiko pajak kepada seluruh insan Garuda risk management to all Garuda Indonesia personnel. In 2024,
Indonesia. Pada tahun 2024, sosialisasi dilakukan melalui melalui the dissemination was delivered via the Company’s email
Sarana email Perusahaan. Terdapat kebijakan perpajakan baru system. A new tax policy would be implemented in 2025, and
yang akan diterapkan pada tahun 2025, sehingga pegawai yang employees responsible for the Company’s tax matters would be
menangani pajak Perseroan diikutsertakan dalam training atau required to participate in training or dissemination organized by
2024 Sustainability Repor | Laporan Keberlanjutan
sosialisasi yang diselenggarakan oleh Direktorat Jenderal Pajak. the Directorate General of Taxes. However, the Company had not
Namun demikian, Perseroan belum memiliki skema remunerasi yet established specific remuneration or incentive schemes for
dan insentif khusus yang ditujukan untuk orang-orang yang individuals tasked with implementing tax strategies.
bertanggung jawab menerapkan strategi pajak.
Pada awal tahun 2024, terdapat ketentuan Tarif Efektif Rata- In early 2024, the Average Effective Tax Rate (ETR) was
rata (TER) yang memudahkan perusahaan dalam menghitung introduced to streamline the calculation of Income Tax (Article
Pajak Penghasilan (PPh) Pasal 21. Metode ini menyederhanakan 21). This method simplified employee tax calculations, reduced
proses penghitungan pajak karyawan, mengurangi kesalahan administrative errors, and enhanced operational efficiency during
administrasi, dan meningkatkan efisiensi perusahaan selama the tax computation period from January to November. The
masa penghitungan pajak dari Januari hingga November. Company implemented this ETR provision in its monthly Article
Perseroan telah menerapkan ketentuan ini dalam perhitungan 21 Income Tax calculations.
PPh Pasal 21 setiap bulannya.
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Keterlibatan Pemangku Kepentingan Dalam Stakeholder Engagement in Addressing Tax Issues [GRI
Mengatasi Permasalahan Terkait Pajak [GRI 207-3] 207-3]
Stakeholder utama Perseroan dalam aspek perpajakan adalah The Company's main stakeholder in the taxation aspect is
Otoritas Pajak. Garuda Indonesia senantiasa membina hubungan the Tax Authority. Garuda Indonesia always maintains a good
baik dengan Otoritas Pajak, yang ditunjukkan dengan penerapan relationship with the Tax Authority, which is demonstrated by the
kepatuhan pada seluruh peraturan perpajakan yang berlaku implementation of compliance with all applicable tax regulations
termasuk dalam hal pembayaran dan pelaporan pajak. Dalam including tax payments and reporting. In its engagement with
keterlibatannya dengan Otoritas Pajak, Perseroan tidak memiliki the Tax Authority, the Company does not have an advocacy
pendekatan advokasi dalam bidang perpajakan. Garuda Indonesia approach in taxation. Garuda Indonesia implements a process
menjalankan proses pengumpulan dan evaluasi masukan dari of collecting and evaluating input from stakeholders on taxation
pemangku kepentingan terkait isu perpajakan, termasuk melalui issues, including through involvement in seminars and training
keterlibatan dalam seminar dan pelatihan yang melibatkan pihak involving external parties.
eksternal.
Pelaporan Pajak [GRI 207-4] Tax Reporting [GRI 207-4]
Berkaitan dengan laporan pajak, Perseroan hanya beroperasi Regarding tax reporting, the Company operates solely in
di Indonesia dan tidak memiliki cabang atau kantor operasional Indonesia and does not have branches or operational offices
di luar negeri, Dengan demikian, laporan perpajakan hanya abroad. Therefore, tax reporting is only conducted in Indonesia.
dilakukan untuk Indonesia. Adapun pajak yang dibayarkan The taxes paid by the Company in 2024 are as follows:
Perseroan tahun 2024 selengkapnya adalah sebagai berikut:
Tabel Pembayaran dan Pelaporan Pajak
Table of Tax Payments and Reporting
(dalam USD)
(in USD)
Uraian Pajak
2024 2023 2022
Tax Description
PT Garuda Indonesia (Persero) Tbk
PPh Pasal 25
- 203.551 -
Article 25 Income Tax
PPh Pasal 21
58.272.964 30.767.762 17.391.049
Article 21 Income Tax
PPh Pasal 22
114.247 139.696 30.190
Article 22 Income Tax
PPh Pasal 23
6.427.669 15.390.527 5.118.203
Article 23 Income Tax
PPh Pasal 26
18.551.339 206.598 8.678
Article 26 Income Tax
PPh Pasal 4 ayat 2
2024 Sustainability Repor | Laporan Keberlanjutan
446.838 1.893.640 695.636
Article 4, paragraph 2 Income Tax
PPh Pasal 15
691 69.124 -
Article 15 Income Tax
PPh Pasal 29
- 939.451 -
Article 29 Income Tax
PPN
135.181.237 172.350.654 53.307.615
VAT
Pajak Daerah, Bea Cukai dan Pajak Lainnya
422.214 12.413.382 1.849.856
Local Taxes, Customs, and Other Taxes
Total 219.417.199 234.374.386 78.401.227
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Tabel Dasar Pehitungan Pajak
Table of Tax Calculation Basis
(dalam USD)
(in USD)
Keterangan
2024 2023 2022
Description
Pendapatan
(2.246.183.565) 2.936.631.094 2.100.079.558
Revenue
Laba Sebelum Pajak
(34.897.968) 234.589.145 3.935.160.004
Profit Before Tax
Kinerja Lingkungan Hidup Environmental Performance
Aspek Umum General Aspect
Biaya Lingkungan Hidup [OJK F.4] Environmental Costs [OJK F.4]
Garuda Indonesia berkomitmen untuk menjaga kelestarian Garuda Indonesia is committed to preserving the environment.
lingkungan hidup. Sepanjang tahun 2024, Garuda Indonesia telah Throughout 2024, Garuda Indonesia has incurred environmental
mengeluarkan biaya lingkungan hidup sebesar Rp2.994.858.963. costs amounting to IDR 2,994,858,963. These costs were
Biaya tersebut merupakan biaya yang dikeluarkan sebagai incurred as the Company's contribution to the environment,
kontribusi Perseroan terhadap lingkungan hidup yang disalurkan which was channeled through various social and environmental
melalui berbagai kegiatan tanggung jawab sosial dan lingkungan responsibility activities during 2024. The details of environmental
selama tahun 2024. Adapun rincian biaya lingkungan hidup costs are as follows.
sebagai berikut.
Tabel Rincian Biaya Lingkungan
PT Garuda Indonesia (Persero) Tbk
Table of Details of the Environmental Costs
(Dalam Rupiah Penuh)
(In Full Rupiah)
Keterangan Biaya
Description Cost
Bantuan Pipanisasi dan Sarana Pra Sarana Saluran Air, Kabupaten Boyolali, Jawa Tengah
80.000.000
Pipanization and Waterway Pre-Facilities Assistance, Boyolali Regency, Central Java
Program Kolaborasi TJSL BUMN Pelita Warna Tahun 2024
25.000.000
SOE JJSL Collaboration Program Pelita Warna Year 2024
Bantuan Pembangunan Sarana Air Bersih (SAB) Desa Buniayu Kecamatan Sukamulya
Assistance in the Construction of Clean Water Facilities (SAB) Buniayu Village, Sukamulya Sub- 200.000.000
district
2024 Sustainability Repor | Laporan Keberlanjutan
Program Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw: Revitaliasi Air Bersih dan Instalasi
Pemanen Air Hujan
14.360.000
TJSL Synergy Program of KKN PPM UGM Manyeuw District: Clean Water Revitalization and
Rainwater Harvesting Installation
Relawan Bakti BUMN Batch VI Nias: Pembuatan rumah kelola sampah & pelatihan pemilahan
sampah
76.236.050
Bakti BUMN Batch VI Nias Volunteers: Waste management house construction & waste sorting
training
Kolaborasi Pengelolaan Sampah Terpadu Desa Cikole Lembang
75.000.000
Integrated Waste Management Collaboration in Cikole Lembang Village
Program Waste Management bersama Plasticpay
204.081.633
Waste Management Program in collaboration with Plasticpay
Program GA Sustainability Penanaman Mangrove bersama BenihBaik
471.375.000
Mangrove Planting, a GA Sustainability Program in collaboration with BenihBaik
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Tabel Rincian Biaya Lingkungan
Table of Details of the Environmental Costs
(Dalam Rupiah Penuh)
(In Full Rupiah)
Keterangan Biaya
Description Cost
Talkshow Flight Path to Sustainability: Planting the Future
35.937.500
Talkshow Flight Path to Sustainability: Planting the Future
Program Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw: Penanaman Seribu Mangrove dan
Revitalisasi Terumbu Karang di Pulau Sepuluh
16.800.000
TJSL Synergy Program of KKN PPM UGM Manyeuw District: Planting a Thousand Mangroves
and Revitalizing Coral Reefs on Island
Relawan Bakti BUMN Batch VI Nias: Penanaman 1000 bibit pohon produktif
83.940.530
Batch VI Nias SOE Volunteers: Planting 1000 productive tree seedlings
Partisipasi Penanaman Mangrove bulan PRB
28.000.000
Disaster Risk Reduction (DRR) Month Mangrove Planting Participation
Kolaborasi TJSL BUMN Ata Modo
90.000.000
Collaboration of SOE TJSL Ata Modo
Program Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw: Pelepasliaran Penyu untuk
Konservasi Habitat Penyu Hijau
7.000.000
TJSL Synergy Program of KKN PPM UGM Manyeuw District: Turtle Release for Green Turtle
Habitat Conservation
Smart Farming Garuda media Hidroponik: Pembangunan Green House untuk budidaya
hidroponik
130.450.000
Smart Farming Garuda Hydroponic media: Construction of Green House for hydroponic
cultivation
Biaya CORSIA Verification (proses untuk memastikan kepatuhan terhadap peraturan emisi
penerbangan internasional)
71.678.250
CORSIA Verification fee (process to ensure compliance with international aviation emissions
regulations)
Biaya Pembayaran dan Pengelolaan Air di Pesawat 1.385.000.000
PT Garuda Indonesia (Persero) Tbk
Airplane Water Payment and Management Fee
TOTAL 2.994.858.963
Aspek Material Material Aspect
Penggunaan Material yang Ramah Lingkungan Use of Environmentally Friendly Materials [OJK F.5]
[OJK F.5]
Dalam menjalankan aktivitas operasionalnya, Garuda Indonesia In conducting its operational activities, Garuda Indonesia has used
telah menggunakan SAF atau Bioavtur sebagai penunjang SAF or Bioavtur to support aircraft fuel. Garuda Indonesia has
2024 Sustainability Repor | Laporan Keberlanjutan
bahan bakar pesawat. Garuda Indonesia juga telah senantiasa also always utilized the use of digital technology as a medium for
memanfaatkan penggunaan teknologi digital sebagai media exchanging information at the Company's operational locations.
bertukar informasi di lokasi operasional Perseroan. Di samping Garuda Indonesia has also used the following environmentally
itu, Garuda Indonesia telah menggunakan material ramah friendly materials:
lingkungan sebagai berikut:
1. Recycle Seat Cover menjadi Amenity Pouch 1. Recycle Seat Cover into Amenity Pouch
Garuda Indonesia mendaur ulang sarung kursi bekas dari Garuda Indonesia recycles used seat covers from economy and
kabin kelas ekonomi dan bisnis menjadi pouch amenity yang business class cabins into attractive and functional amenity
menarik dan fungsional. Proyek ini dilakukan bersama mitra pouches. The project was conducted with local partners and
lokal dan melibatkan pengrajin dari komunitas pengungsi, involved artisans from refugee communities, supporting
mendukung tujuan inklusi sosial dan pemberdayaan ekonomi the goals of social inclusion and economic empowerment
sesuai SDGs Tujuan 8 dan 10. Sebanyak 300 sarung kursi as per SDGs Goals 8 and 10. A total of 300 seat covers were
telah dikonversi menjadi 1.200 pouch. Tantangan utama converted into 1,200 pouches. The main challenges were the
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adalah desain dan kualitas akhir produk agar tetap menarik design and final quality of the product to keep it attractive
dan tidak terkesan sebagai barang bekas, serta keterbatasan and not appear as second-hand goods, as well as the limited
waktu produksi yang hanya kurang dari empat bulan dari production time of less than four months from planning to
perencanaan hingga implementasi. implementation.
2. Seat Cover from Recycle Material (on specific aircraft) 2. Seat Cover from Recycle Material (on specific aircraft)
Garuda Indonesia menerapkan prinsip sirkularitas dalam Garuda Indonesia applies the principle of circularity in cabin
desain interior kabin dengan menggunakan sarung kursi interior design by using seat covers made from recycled
dari bahan daur ulang, berupa kombinasi virgin wool dan materials, a combination of virgin wool and recycled wool.
recycled wool. Langkah ini tidak hanya mengurangi limbah This move not only reduces textile waste, but also lowers
tekstil, tetapi juga menurunkan konsumsi bahan mentah the consumption of new raw materials. These seat covers
baru. Sarung kursi ini terbukti mampu menghemat konsumsi are proven to save 7.722 kg of fuel consumption per 200
bahan bakar sebesar 7,722 kg per 200 jam terbang dan flight hours and reduce carbon emissions by approximately
menurunkan emisi karbon sekitar 24,4 kgCO2e. Program ini 24.4 kgCO₂e. The program has been implemented on 150
telah diterapkan pada 150 kursi kelas ekonomi dan 12 kursi economy class seats and 12 business seats on 1 B737-800
bisnis di 1 pesawat B737-800 NG. NG aircraft.
PT Garuda Indonesia (Persero) Tbk
2024 Sustainability Repor | Laporan Keberlanjutan
3. Eco-friendly Cutleries and Paper Cup 3. Eco-friendly Cutleries and Paper Cup
Dalam upaya mengurangi penggunaan plastik sekali pakai di In an effort to reduce the use of single-use plastics in the
kabin, Garuda Indonesia memperkenalkan alat makan kayu cabin, Garuda Indonesia introduced halal-certified, food-
dan wadah makanan berbasis kertas yang bersertifikasi halal, grade, compostable and PFAS-free wooden cutlery and
food grade, compostable, dan bebas PFAS. Inisiatif ini terbukti paper-based food containers. This initiative is proven to
mempercepat proses penguraian limbah catering inflight; accelerate the decomposition process of inflight catering
kayu terurai dalam 3 bulan dan wadah kertas dalam 2–5 waste; wood decomposes in 3 months and paper containers
bulan, jauh lebih cepat dibanding plastik. Pada 2024, sebanyak in 2-5 months, much faster than plastic. By 2024, 80,000
80.000 wooden cutleries dan 2.100.000 paper cup digunakan wooden cutleries and 2,100,000 paper cups were used across
di keseluruhan penerbangan Garuda Indonesia. Kendalanya all Garuda Indonesia flights. The constraints are that the
adalah kualitas produk yang belum seragam serta biaya yang product quality is not uniform and the cost is higher than
lebih tinggi dibanding produk konvensional, namun manfaat conventional products, but the long-term benefits to the
jangka panjang terhadap lingkungan jauh lebih besar. environment are much greater.
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• Eco-friendly Cutleries Domestic • Eco-friendly Cutleries Domestic
Sudah diimplementasikan di kelas ekonomi di semua Already implemented in economy class on all domestic
rute domestik. routes.
• Eco-friendly Cutleries International • Eco-friendly Cutleries International
Sudah diimplementasikan di kelas ekonomi pada Already implemented in economy class on several
beberapa penerbangan internasional; KUL, HKG, CAN, international flights; KUL, HKG, CAN, BKK, DOH, JED, MED
BKK, DOH, JED, MED
• Eco-friendly Paper Cup • Eco-friendly Paper Cup
Dipakai di kelas ekonomi pada semua rute (domestik Used in economy class on all routes (domestic and
dan internasional) penyajian hot meal international) serving hot meals
PT Garuda Indonesia (Persero) Tbk
4. Recycle navigation bag to Electronic Flight Bag (EFB) Bag 4. Recycle navigation bag to Electronic Flight Bag (EFB) Bag
Digitalisasi dokumen penerbangan mendorong Garuda The digitization of flight documents prompted Garuda
Indonesia untuk mengubah tas navigasi yang tidak terpakai Indonesia to convert unused navigation bags into EFB/iPad
menjadi tas EFB/iPad. Inisiatif ini mengurangi limbah kulit bags. This initiative reduces synthetic leather waste and is
sintetis dan lebih hemat biaya hingga 32% dibanding 32% more cost-effective than buying new bags and reduces
membeli tas baru dan mengurangi 14% limbah kulit sintetis. synthetic leather waste by 14%. Out of 207 navigation bags,
Dari 207 navigation bag, berhasil diubah menjadi 90 EFB 90 EFB bags were successfully converted into 90 EFB bags
bag yang telah disesuaikan di seluruh tipe pesawat garuda that have been adapted to all types of Garuda Indonesia
indonesia, serta turut mendukung efisiensi bahan bakar dan aircraft, and helped support fuel efficiency and aircraft
emisi pesawat pada periode September–Desember 2024. emissions in the September-December 2024 period.
2024 Sustainability Repor | Laporan Keberlanjutan
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Aspek Energi Energy Aspect
Jumlah dan Intensitas Energi yang Digunakan Total Energy Consumption and Intensity [OJK F.6, GRI 302-1,
[OJK F.6, GRI 302-1, 302-2, 302-3, TR-AL-110a.3, TR-AF-110a.3] 302-2, 302-3, TR-AL-110a.3, TR-AF-110a.3]
Dalam laporan ini, penggunaan listrik merujuk pada penggunaan In this report, electricity usage refers to the consumption at
di Gedung Manajemen Garuda Indonesia, Garuda City, Bandar the Garuda Indonesia Management Building, Garuda City,
Udara Internasional Soekarno-Hatta, Tangerang, Banten. Soekarno-Hatta International Airport, Tangerang, Banten. The
Data penggunaannya bersumber dari pencatatan kWh meter data is sourced from the kWh meter readings provided by PT
yang dikeluarkan oleh PT PLN (Persero) sehingga akurasinya PLN (Persero), ensuring its accuracy.
terpercaya.
Garuda Indonesia memerlukan avtur sebagai energi dan sumber Garuda Indonesia requires aviation turbine fuel (avtur) as energy
penggerak mesin pesawat. Avtur adalah bahan bakar jenis khusus and as a means of propulsion for aircraft engines. Avtur is a
berbasis dari minyak bumi, yang kualitasnya lebih tinggi dari special type of fuel derived from petroleum, which is of higher
bahan bakar yang digunakan dalam moda transportasi lain. quality than fuels used in other modes of transportation. Since it is
Oleh karena bersumber dari minyak bumi, maka avtur termasuk derived from petroleum, avtur is categorized as a non-renewable
dalam kategori energi tak terbarukan, yang ketersediaannya energy, the availability of which is increasingly limited. As of the
kian terbatas. Sampai dengan akhir 2024, Garuda Indonesia end of 2024, Garuda Indonesia did not consume or sell heating,
tidak mengonsumsi dan menjual energi pemanas, pendingin cooling, or steam energy or electricity. The Company has not
dan uap serta tidak menjual energi listrik. Perseroan juga belum yet used renewable energy in 2024. Energy use comes from all
menggunakan energi terbarukan di tahun 2024. Penggunaan operational areas. The use of energy as follows:
energi berasal dari seluruh wilayah operasional Garuda Indonesia.
Adapun penggunaan energi sebagai berikut.
Tabel Intensitas Pemakaian Energi
Table of Energy Consumption Intensity
Energi Satuan
2024 2023 2022
PT Garuda Indonesia (Persero) Tbk
Energy Unit
Listrik
Electricity
Listrik
kWh 15.762.094,37 7.105.068 6.689.375
Electricity
Gigajoules 56.743,54 25.578,24 24.081,75
BBM
Fuel Oil
Dalam Juta Liter
Avtur 889,74 680,78 429,20
In Million Liters
Gigajoules 35.765.437 27.365.741 17.252.822
2024 Sustainability Repor | Laporan Keberlanjutan
Solar
Liter 62.391,19 28.844 14.057
Diesel
Gigajoules 2.507,98 1.038,38 506,05
Bensin
Liter 2.627.891 2.355.558 1.691.497
Gasoline
Gigajoules 105.634,98 77.733,41 55.819,40
Total Gigajoules 35.873.580 27.470.091,03 17.333.229,20
Total Pendapatan
USD 3.416.526.383 2.936.631.094 2.100.079.558
Total Revenue
Total Penumpang Penumpang
23,67 24,84 14,85
Total Passengers Passengers
Intensitas Pemakaian
Energi/USD
Gigajoule/ USD 0,011 0,009 0,008
Energy Consumption
Intensity/USD 129
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Tabel Intensitas Pemakaian Energi
Table of Energy Consumption Intensity
Energi Satuan
2024 2023 2022
Energy Unit
Intensitas Pemakaian Gigajoules /Juta
Energi/Produksi penumpang
1,52 1,11 1,17
Energy Consumption Gigajoule/Million
Intensity/Production Passengers
keterangan:
Konversi kWh ke Gigajoule: https://hextobinary.com/unit/energy/from/gasoline/to/gigajoule
Konversi liter/kiloliter ke Gigajoule merujuk pada https://www.unitconverters.net/energy/fuel-oil-equivalent-kiloliter-to-gigajoule.htm
Nilai kalor atau faktor energi berdasarkan Pedoman Penyelenggaraan Inventarisasi Gas Rumah Kaca Nasional, Buku II – Volume 1, KemenLH Tahun 2012
Description:
Conversion from kWh to Gigajoules: https://hextobinary.com/unit/energy/from/gasoline/to/gigajoule
Conversion from liter/kiloliter to Gigajoule: https://www.unitconverters.net/energy/fuel-oil-equivalent-kiloliter-to-gigajoule.htm
Calorific value or energy factor based on the National Greenhouse Gas Inventory Guidelines, Book II – Volume 1, Ministry of Environment and Forestry, 2012
Energi Satuan
2024 2023 2022
Energy Unit
Listrik
Gigajoules 56.743,54 25.578,24 24.081,75
Electricity
Penggunaan BBM
Gigajoules 264.038,92 78.771,80 56.444,31
Fuel Oil Consumption
Jumlah Penggunaan
Energi Gigajoules 320.782.46 104.350,04 80.526,06
Total Energy Consumption
Jumlah Karyawan Karyawan
1.082 1.072 1.017
Total Employees Employees
Intensitas Konsumsi
Energi (IKE) Gigajoules/ Karyawan
296,47 97,34 79,18
Energy Consumption Gigajoules/Employee
Intensity (IKE)
PT Garuda Indonesia (Persero) Tbk
Keterangan:
Jumlah karyawan merupakan karyawan di Kantor Pusat
Remark:
The employee count refers to personnel based at the Head Office
Garuda Indonesia belum melakukan pengukuran konsumsi energi Garuda Indonesia has not yet measured the energy consumption
di luar organisasi yang digunakan pemasok atau mitra, karena outside the organization used by suppliers or partners, as there
dalam perjanjian kerja sama dengan pemasok tidak terdapat is no provision in the cooperation agreements with suppliers
ketentuan mengenai pencatatan volume energi yang digunakan for recording the volume of energy consumed by partners.
oleh mitra. Namun demikian, sesuai dengan Standar Akuntansi However, in line with the Corporate Value Chain Reporting
dan Pelaporan Rantai Nilai Korporat (Cakupan 3) Protokol GRK Standard (Scope 3) of the Greenhouse Gas (GHG) Protocol,
(Gas Rumah Kaca), Garuda Indonesia melakukan identifikasi Garuda Indonesia has identified relevant energy consumption
konsumsi energi yang relevan di luar organisasi, yaitu kategori outside the organization, specifically the upstream category from
2024 Sustainability Repor | Laporan Keberlanjutan
hulu berupa perjalanan bisnis, terkhusus perjalanan dengan business travel, particularly travel by aircraft.
menggunakan pesawat terbang.
Dalam laporan ini, perjalanan dinas dengan pesawat terbang In this report, business travel by aircraft in 2024 and 2023 refers
untuk tahun 2024 dan 2023 merujuk pada penerbangan Dewan to flights for the Board of Commissioners, Board of Directors, and
Komisaris, Direksi dan seluruh karyawan, sedangkan tahun 2022 all employees, while in 2022, it only refers to flights for the Board
hanya merujuk pada penerbangan Dewan Komisaris dan Direksi. of Commissioners and Board of Directors. The volume of energy
Volume energi atau bahan bakar yang dikonsumsi dari perjalanan or fuel consumed from business travel by aircraft is as follows:
dinas dengan pesawat terbang.
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Keterangan Satuan
2024 2023 2022
Description Unit
Total Perjalanan Perjalanan
4.432 1.358 172
Total Travel Travel
Total Jarak
Kilometer 12.306.982 4.104.361 403.529
Total Distance
Total BBM
Liter 91.535.754 41.026.294 3.663.650
Total Fuel Oil
Total Energi
Gigajoule 3.130.522 1.649.188 147.284
Total Energy
Keterangan:
Konversi liter ke Gigajoules: https://www,unitconverters,net/energy/fuel-oil-equivalent-kiloliter-to-gigajoule,htm
Description:
Conversion from liter to Gigajoule: https://www,unitconverters,net/energy/fuel-oil-equivalent-kiloliter-to-gigajoule,htm
Upaya dan Pencapaian Efisiensi Energi dan Efforts and Achievements In Energy Efficiency and
Penggunaan Energi Terbarukan [OJK F.7, F.12, GRI 302-4, 302-5] Renewable Energy Consumption [OJK F.7, F.12, GRI 302-4, 302-
5]
Garuda Indonesia berkomitmen untuk senantiasa melakukan In achieving energy efficiency, Garuda Indonesia has adopted
upaya efisiensi energi sebagaimana tertuang dalam OSH&E a policy to optimize the use of avtur without disrupting flight
Policy . Dalam mencapai efisiensi energi, Garuda Indonesia operations and services. This program is called the fuel
mengambil kebijakan untuk melakukan penghematan optimization program. Through this program, in 2024, the
penggunaan avtur tanpa mengganggu operasional dan layanan Company successfully saved 15,390,042 liters of avtur, equivalent
penerbangan. Program tersebut yaitu program fuel optimization. to a reduction of 48,831,530 kgCO2 in emmissions. The energy
Melalui program ini, selama tahun 2024, Perseroan berhasil reduction per quantity produced by Garuda Indonesia is 22.52
menghemat penggunaan avtur sebanyak 15.390.042 liter atau gigajoules/million passengers. The saving in avtur usage through
setara dengan pengurangan emisi sebesar 48.831.530 kgCO2. the fuel optimization program is achieved through several efforts,
PT Garuda Indonesia (Persero) Tbk
Pengurangan energi per kuantitas produksi Garuda Indonesia and the Company continues to strive for further improvements.
yaitu sebesar 22,52 gigajoule/juta penumpang. Penghematan The efforts are as follows:
avtur melalui program fuel optimization dilakukan Garuda
Indonesia melalui berbagai langkah dan Perseroan terus
berupaya agar pencapaiannya terus meningkat. Langkah-langkah
tersebut adalah sebagai berikut:
1. Alternate Fuel Usage 1. Alternate Fuel Usage
Garuda Indonesia meningkatkan pemanfaatan penerbangan Garuda Indonesia is increasing the use of alternate flights
alternatif dari Palembang (PLM) ke Kertajati (KJT) untuk from Palembang (PLM) to Kertajati (KJT) for all aircraft types
semua tipe pesawat, sebagai alternatif yang lebih efisien as a more fuel-efficient alternative to Soekarno-Hatta (CGK).
2024 Sustainability Repor | Laporan Keberlanjutan
bahan bakar dibanding ke Soekarno-Hatta (CGK).
2. CGK Runway Optimization (North Runway only) 2. CGK Runway Optimization (North Runway only)
Perusahaan melakukan optimalisasi keberangkatan ataupun The Company is optimizing departures and landings using
pendaratan menggunakan landasan utara di CGK yang the north runway at CGK with the aim of smoothing traffic
bertujuan memperlancar pergerakan dan mengurangi flow and reducing fuel consumption during taxi-in/out and
konsumsi bahan bakar saat taxi in/out dan antrian take-off. take-off queues.
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3. Compliance with Flight Plan (Altitude) 3. Compliance with Flight Plan (Altitude)
Perencanaan penerbangan yang lebih akurat—terutama More accurate flight planning—particularly in determining
dalam penentuan zero fuel weight (ZFW), beban bahan zero fuel weight (ZFW), fuel load, and optimal cruising
bakar, dan ketinggian jelajah optimal—dapat menghasilkan altitude—can result in fuel efficiency and cost savings.
efisiensi konsumsi bahan bakar dan penghematan biaya
4. Engine Taxi Procedure (Airbus only) 4. Engine Taxi Procedure (Airbus only)
Kami memperkuat penerapan prosedur taxi menggunakan We are strengthening the implementation of single-engine
satu mesin untuk pesawat Airbus guna mengurangi konsumsi taxi procedures for Airbus aircraft to reduce fuel consumption
bahan bakar saat pergerakan di darat. during ground movements.
5. Optimal Flap Setting (Airbus only) 5. Optimal Flap Setting (Airbus only)
Penerapan prosedur pendaratan dengan flap yang dikurangi The implementation of landing procedures with reduced
membantu mengurangi hambatan udara, sehingga meningkatkan flaps helps reduce air resistance, thereby improving fuel
efisiensi bahan bakar saat pendekatan dan pendaratan. efficiency during approach and landing.
6. Route Optimization (Flight to/from Korea Region, Japan 6. Route Optimization (Flights to/from Korea Region, Japan
Region, Australia Region, Saudi of Arabia Region, and Europe Region, Australia Region, Saudi Arabia Region, and Europe
Region) Region)
Sistem perencanaan penerbangan kami ditingkatkan agar Our flight planning system has been enhanced to dynamically
dapat secara dinamis mengidentifikasi dan menggunakan jalur identify and utilize the most efficient routes, particularly for
rute paling efisien, terutama untuk penerbangan internasional. international flights.
Upaya pengurangan emisi yang dihasilkan lainnya telah sejalan Other efforts to reduce emissions are also aligned with the energy
dengan upaya efisiensi penggunaan energi yang telah disampaikan efficiency efforts outlined in the Energy Aspect section of this
pada bagian Aspek Energi pada Laporan Keberlanjutan ini. Sustainability Report.
Adapun hasil penghematan penggunaan avtur dari program The results of avtur savings from the fuel optimization program
fuel optimization sampai dengan tahun 2024, sebagai berikut up to 2024 are as follows:
PT Garuda Indonesia (Persero) Tbk
Tahun
Liter
Year
2024 15.390.042
2023 8.643.389
2022 10.706.017
Pengurangan Penggunaan Avtur
Reduction in Avtur Consumption
2024 Sustainability Repor | Laporan Keberlanjutan
(Dalam Gigajoule)
(In Gigajoule)
Uraian
2024 2023 2022
Description
Avtur 533.043 10.112.919 -
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Aspek Air Water Aspect
Penggunaan Air [OJK F.8] Water Usage [OJK F.8]
Garuda Indonesia menyadari bahwa akses terhadap air bersih Garuda Indonesia recognizes that access to clean water is vital
sangat penting bagi kehidupan dan kesejahteraan manusia, dan for human life and well-being and is recognized by the United
diakui oleh Perserikatan Bangsa-Bangsa (PBB) sebagai salah Nations (UN) as a fundamental human right. In line with this, Goal
satu hak asasi manusia. Selaras dengan itu, tujuan ke-6 Tujuan 6 of the Sustainable Development Goals (SDGs) states, "Ensure
Pembangunan Berkelanjutan (TPB) menyatakan, “Memastikan availability and sustainable management of water and sanitation
ketersediaan dan pengelolaan air dan sanitasi yang berkelanjutan for all." In response to the global commitment outlined by the UN
untuk semua orang”. Atas komitmen dunia yang diuraikan oleh PBB and the SDGs, Garuda Indonesia strives to manage water usage as
dan TPB, Garuda Indonesia berupaya untuk mengelola penggunaan efficiently as possible to avoid negative impacts on the environment
air semaksimal mungkin agar tidak berdampak negatif terhadap and communities surrounding the Company’s operational areas.
lingkungan dan masyarakat di sekitar perusahaan beroperasi.
Dalam menjalankan aktivitas operasionalnya, Garuda Indonesia In its operational activities, Garuda Indonesia utilizes clean/
menggunakan air bersih atau air tawar (≤1.000 mg/l Total freshwater (≤1,000 mg/l Total Dissolved Solids [TDS]) supplied
Padatan Terlarut) yang dipasok oleh pihak ketiga yaitu Perusahaan by a third party, the Regional Drinking Water Company (PDAM).
Daerah Air Minum (PDAM). Selain air tawar, dalam menjalankan Beyond freshwater, the Company does not source other types
usaha, Perseroan tidak mengambil air lainnya (>1.000 mg/l of water (>1,000 mg/l TDS) for its operations.
Total Padatan Terlarut).
Air tersebut dialokasikan untuk keperluan wudhu, dapur, toilet, This water is allocated for ablutions (wudhu), kitchen, restroom,
dan penyiram tanaman. Selain itu, air tersebut juga digunakan and plant watering. In addition, the water is also used to satisfy
untuk mencukupi kebutuhan penumpang dan awak kabin dalam passenger and cabin crew needs during flights. The Company is
setiap penerbangan. Perseroan berkomitmen untuk senantiasa committed to efficiency in water usage and implementing sound
melakukan efisiensi penggunaan air. Perseroan juga berkomitmen water management practices.
untuk melakukan pengelolaan air dengan baik.
PT Garuda Indonesia (Persero) Tbk
Dalam laporan ini, penggunaan air merujuk pada penggunaan In this report, water usage refers to the consumption at the Garuda
di Gedung Manajemen Garuda Indonesia, Garuda City, Bandar Indonesia Management Building, Garuda City, Soekarno-Hatta
Udara Internasional Soekarno-Hatta, Tangerang, Banten. Saat ini, International Airport, Tangerang, Banten. Currently, the Company
Perseroan mendapatkan pasokan air bersih dari PDAM. Dengan obtains its clean water supply from PDAM. Therefore, the volume
demikian, volume penggunaan air diperoleh dari pencatatan of water usage is recorded from PDAM’s water meter readings,
meter air milik PDAM sehingga akurasinya terjaga. Adapun ensuring accuracy. The water usage for the past three years is
penggunaan air selama 3 (tiga) tahun terakhir, sebagai berikut. as follows:
Tabel Konsumsi Air
Table of Water Consumption
2024 Sustainability Repor | Laporan Keberlanjutan
Pemakaian Air (M3)
Water Consumption (M3)
Sumber
2024 2023 2022
Source
Air dari Pihak Ketiga
46.472 20.464 52.388
Water from Third Party
Total 46.472 20.464 52.388
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Pengelolaan air di pesawat dilakukan melalui Water Service Onboard water management is performed through Water Service
(WST) dan Lavatory Service (LST) berdasarkan ruang lingkup (WST) and Lavatory Service (LST) based on our scope in CGX3
kami di CGX3 yaitu memastikan secara kontraktual ruang lingkup which is to contractually confirm the scope of work required
pekerjaan yang dibutuhkan dari pihak GHA. Terdapat 2 (dua) from the GHA. There are 2 (two) service providers in entering
penyedia jasa dalam memasukkan air ke pesawat (airport & water into the aircraft (airport & ground handling). In the
ground handling). Pada perjanjian kerjasama dengan pihak cooperation agreement with the ground handling party, where
ground handling, dimana saat ini GA menggunakan Standard GA currently uses the Standard Ground Handling Agreement
Ground Handling Agreement (Perjanjian SGHA) dari IATA, (SGHA Agreement) from IATA, the scope of work of Water Service
ruang lingkup pekerjaan Water Service (WST) dan Lavatory (WST) and Lavatory Service (LST) is contained in SECTION 3 /
Service (LST) tertuang di dalam SECTION 3/RAMP SERVICES RAMP SERVICES of the IATA SGHA Agreement. The details of
Perjanjian IATA SGHA. Adapun detail dari klausulnya adalah, the clause are as follows:
sebagai berikut:
1. Toilet service 1. Toilet service
Provide for servicing (empty, clean, flush toilets and replenish Provide for servicing (empty, clean, flush toilets and replenish
fluids) dan trituator/disposal service. fluids) and trituator/disposal service.
2. Water Service 2. Water Service
Provide for draining water tanks dan replenish of water tanks Provide for draining water tanks and replenish of water tanks
with drinking water. with drinking water.
Upaya Garuda Indonesia dalam melakukan penghematan Garuda Indonesia’s efforts to conserve water resources across
penggunaan sumber daya air di seluruh area kerjanya yaitu all its operational areas include issuing appeals about the
dengan menerbitkan himbauan tentang pentingnya menggunakan importance of using water wisely and not wastefully, as well as
air secara bijaksana/tidak boros dan mengatur debit air keran. regulating the water flow from taps. The Company also optimizes
Garuda Indonesia juga mengoptimalkan pemanfaatan hand wash the use of hand wash detectors in toilets and regularly maintains
detector di toilet, pipa-pipa air bersih di seluruh perkantoran juga clean water pipes throughout the offices. The office building asset
dilakukan pemeliharaan secara rutin. Pada setiap tahunnya, pihak management team annually inspects the clean water pipes to
pengelola aset gedung perkantoran melakukan pemeriksaan minimize leaks. Hand wash detectors are automatic sensors that
pada pipa-pipa air bersih sehingga kebocoran-kebocoran air di detect the presence of a person's hands in a specific area. Upon
pipa tersebut dapat diminimalkan. Handwash detector merupakan detection, the sensor activates the water dispenser and regulates
PT Garuda Indonesia (Persero) Tbk
sensor otomatis yang mendeteksi keberadaan tangan seseorang the time for handwashing according to proper procedures.
di area tertentu. Setelah mendeteksi tangan, sensor ini dapat
mengaktifkan dispenser air, serta mengatur waktu untuk mencuci
tangan sesuai dengan prosedur yang benar.
Adapun biaya pembayaran dan pengelolaan air di pesawat yaitu The cost of paying for and managing water on board amounted
sebesar Rp1.385.000.000. to Rp1,385,000,000.
Pemberdayaan Air Water Empowerment
Garuda memiliki 4 (empat) program yang berkaitan dengan Garuda Indonesia has 4 (four) programs related to water
pemberdayaan air, meliputi: empowerment, which include:
2024 Sustainability Repor | Laporan Keberlanjutan
Bantuan Pipanisasi Program Kolaborasi TJSL Bantuan Pembangunan Program Sinergi
dan Sarana Pra Sarana BUMN Pelita Warna Sarana Air Bersih (SAB) TJSL KKN PPM UGM
Saluran Air Boyolali, Jawa Tahun 2024 Desa Buniayu Kecamatan Kecamatan Manyeuw:
Tengah Jakarta Timur, DKI Jakarta Sukamulya Revitaliasi Air Bersih dan
Water Piping and Water Facilities SOEs Pelita Warna TJSL Clean Water Facility (SAB) Instalasi Pemanen Air
and Infrastructure Assistance Collaboration Program 2024 Development Assistance
Boyolali, Central Java East Jakarta, Special Capital Buniayu Village, Sukamulya
Hujan Maluku Tenggara
TJSL Synergy Program with the
Region of Jakarta Subdistrict
KKN-PPM Team from UGM in
Manyeuw Subdistrict: Clean
Water Revitalization and Rainwater
Harvesting Installation
Southeast Maluku
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Biopori
Biopore
Sejak tahun 2012, Garuda Indonesia telah membuat lubang Since 2012, Garuda Indonesia has created biopore
resapan biopori sebagai upaya mengurangi bencana banjir, infiltration holes to reduce flood disasters, increase
meningkatkan cadangan air tanah, serta mempercepat groundwater reserves, and accelerate rainwater absorption.
terjadinya penyerapan air hujan. Secara alami lubang Biopore holes are naturally occurring in the soil due to
biopori merupakan lubang-lubang di dalam tanah yang the activity of organisms such as earthworms, plant roots,
terbentuk akibat adanya aktivitas organisme di dalamnya, ants, termites, and other soil organisms. These holes fill
seperti cacing, pengakaran tanaman, semut, rayap, dan with air and allow water to pass through the soil. When
organisme tanah lainnya. Lubang-lubang yang terbentuk a large number of these holes are created, the ability of
akan terisi udara dan menjadi tempat berlalunya air di the soil to absorb water increases, reducing the likelihood
dalam tanah. Apabila lubang-lubang seperti ini dibuat of surface runoff. This helps reduce the risk of flooding.
dalam jumlah banyak maka kemampuan sebidang batang
untuk meresap air akan meningkat yang akan memperkecil
peluang terjadinya aliran air di permukaan tanah. Hal ini
akan mengurangi bahaya banjir yang mungkin terjadi.
Untuk mendapatkan manfaat yang lebih optimal, lubang For more optimal benefits, biopore holes can be filled with
biopori dapat diisi dengan sampah organik yang berasal organic waste, such as leaf litter, grass clippings from lawns,
dari dedaunan pangkasan rumput dari halaman, ataupun or kitchen waste, which functions as compost. By creating
sampah dapur yang berfungsi sebagai kompos. Dengan biopore holes in the office areas, Garuda Indonesia hopes
pembuatan lubang biopori di area perkantoran, hal ini the employees will also be encouraged to create biopore
diharapkan akan turut mendorong para karyawan Garuda holes in their homes as a simple step in environmental
Indonesia untuk dapat turut membuat lubang biopori di protection.
rumahnya masing-masing sebagai salah satu langkah
PT Garuda Indonesia (Persero) Tbk
sederhana dalam perlindungan lingkungan.
Per 31 Desember 2024, Garuda Indonesia memiliki sebanyak As of December 31, 2024, Garuda Indonesia has created
736 titik biopori di Area Garuda City Tangerang, Garuda 736 biopore points in the Garuda City Tangerang area,
Indonesia Training Centre (GITC) Duri Kosambi, Garuda Sentra Garuda Indonesia Training Centre (GITC) Duri Kosambi,
Medika Kemayoran dan beberapa aset lainnya yang terletak Garuda Sentra Medika Kemayoran, and several other assets
di Jakarta. Pada tahun pelaporan, Perseroan menambah in Jakarta. In the reporting year, the Company has added
lubang biopori sebanyak 97 titik. Selain membuat biopori 97 new biopore points. In addition to creating new biopores,
baru, Perseroan juga melakukan perawatan secara rutin titik- the Company also conducts routine maintenance on the
titik biopori yang sudah ada. existing biopore points.
2024 Sustainability Repor | Laporan Keberlanjutan
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Aspek Keanekaragaman Hayati Biodiversity Aspect
Dampak dari Wilayah Operasional Yang Dekat Impact of Operational Areas That Are In The
atau Berada Di Daerah Konservasi atau Memiliki Vicinity of or In A Conservation Area or Areas With
Keanekaragaman Hayati dan Usaha Konservasi Biodiversity And Biodiversity Conservation Efforts [OJK
Keanekaragaman Hayati [OJK F.9, F.10] F.9, F.10]
Sepanjang tahun 2024, tidak terdapat wilayah operasional Throughout 2024, there were no Garuda Indonesia operational
Garuda Indonesia yang berada di daerah konservasi atau memiliki areas located in conservation areas or areas with high biodiversity.
keanekaragaman hayati. Namun demikian, Garuda Indonesia However, Garuda Indonesia is committed to making a positive
berkomitmen untuk memberikan dampak positif dengan impact by consistently preserving and conserving biodiversity
senantiasa menjaga dan melestarikan keanekaragaman hayati as outlined in its OSH&E Policy. The conservation efforts made
sebagaimana tertuang dalam OSH&E Policy . Adapun usaha are as follows:
konservasi yang dilakukan sebagai berikut:
1. Program GA Sustainability Penanaman Mangrove bersama 1. GA Sustainability Program: Mangrove Planting with BenihBaik
BenihBaik
2. Program Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw: 2. TJSL KKN PPM UGM Manyeuw District Collaboration Program:
Penanaman Seribu Mangrove dan Rehabilitasi Terumbu Planting a Thousand Mangroves and Coral Reef Rehabilitation
Karang di Pulau Sepuluh on Sepuluh Island
3. Relawan Bakti BUMN Batch VI Nias 3. BUMN Volunteer Service Batch VI in Nias
4. Partisipasi Penanaman Mangrove bulan PRB 4. Participation in Mangrove Planting during PRB Month
5. Kolaborasi TJSL BUMN Ata Modo 5. TJSL BUMN Ata Modo Collaboration
6. Program Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw: 6. TJSL KKN PPM UGM Manyeuw District Collaboration Program:
Pelepasliaran Penyu untuk Konservasi Habitat Penyu Hijau Sea Turtle Release for Green Sea Turtle Habitat Conservation
7. Program Redemption GarudaMiles untuk Penanaman 7. GarudaMiles Redemption Program for Mangrove Planting
Mangrove bersama Jejakin dan melakukan penanaman 164 with Jejakin and planted 164 mangroves at Mangrove
mangrove di Mangrove Arboretum Park, Bali. Arboretum Park, Bali.
8. Inisiasi Hutan Kota Duri Kosambi berkolaborasi dengan 8. Initiation of the Duri Kosambi Urban Forest in collaboration
Jejakin. with Jejakin.
PT Garuda Indonesia (Persero) Tbk
Garuda Indonesia juga turut melakukan pelestarian Garuda Indonesia also contributes to biodiversity conservation by
keanekaragaman hayati dengan mengangkut live animal dan transporting live animals and plants via cargo operations in 2024,
tumbuhan melalui operasional cargo selama 2024 dengan totaling 1,527 live animals and 935 plants. The transportation of
jumlah 1.527 live animal dan 935 tumbuhan. Pengangkutan live animals and plants follows the procedures outlined in the
live animal dan tumbuhan yaitu prosedur yang tertera di Cargo Cargo Handling Manual (CHM) Chapter 7.10.2 to prevent illegal
Handling Manual (CHM) Ch. 7.10.2 untuk menghindari animal wildlife trafficking and ensure animal welfare.
wildlife illegal trafficking dan memastikan animal well-being.
Garuda Indonesia telah melakukan kajian dampak proyek dan Garuda Indonesia has conducted an impact assessment of its
aktivitas terhadap keanekaragaman hayati atas aktivitas operasional projects and activities on biodiversity as part of the TJSL KKN
2024 Sustainability Repor | Laporan Keberlanjutan
di program sinergi TJSL KKN PPM UGM kecamatan Manyeuw. PPM UGM Manyeuw sub-district synergy program. The results
Hasilnya menunjukkan bahwa penanaman seribu pohon mangrove indicate that planting 1,000 mangrove trees in Manyeuw can
untuk Manyeuw dapat menunjang kelestarian pohon mangrove di support the conservation of mangrove trees in Ohoi Rumadian.
Ohoi Rumadian. Selain itu, kegiatan rehabilitasi terumbu karang Furthermore, coral reef rehabilitation activities have had a positive
memberikan dampak positif berupa terumbu karang dapat tumbuh impact, enabling coral reefs to regrow on artificial patch reefs.
kembali pada media artificial patch reef. Kegiatan ini dalam jangka In the long term, this activity can prevent more severe coral
panjang dapat mencegah kerusakan terumbu karang yang lebih parah. reef damage.
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Aspek Emisi Emission Aspect
Jumlah dan Intensitas Emisi yang Dihasilkan The Type-Based Amount and Intensity Of Emissions
Berdasarkan Jenisnya [OJK F.11, GRI 305-1, 305-2, 305-3, 305-4, Produced [OJK F.11, GRI 305-1, 305-2, 305-3, 305-4, TR-AF-110a.1, TR-
TR-AF-110a.1, TR-AL-110a.1] AL-110a.1]
Sebagai Perseroan yang bergerak dalam industri aviasi, Perseroan As an aviation industry player, the Company acknowledges that
menyadari bahwa proses bisnisnya menyumbang emisi GRK dari its business processes contribute to GHG emissions, primarily
penggunaan avtur. Di samping itu, aktivitas operasional Perseroan through aviation fuel (avtur) consumption. Additionally, daily
juga menggunakan listrik sebagai penunjang operasional kantor, operations rely on electricity for office activities and gasoline/
serta BBM berupa bensin dan solar yang digunakan untuk kendaraan diesel for Company vehicles. Despite generating emissions from
operasional Perseroan. Namun demikian, menghasilkan emisi dari electricity, fuel, and business travel via aircraft, Garuda Indonesia
penggunaan energi listrik, BBM, dan perjalanan dinas dengan pesawat is committed to reducing GHG emissions through improved
terbang, Garuda Indonesia berkomitmen untuk menurunkan emisi emission management. This report presents emissions data
gas rumah kaca dengan pengelolaan emisi yang baik. Dalam laporan covering direct GHG emissions (scope 1) from the consumption of
ini, emisi yang dilaporkan adalah emisi GRK langsung (cakupan 1) fossil fuels (avtur, gasoline, and diesel), indirect GHG emissions
yang dihasilkan dari penggunaan bahan bakar fosil (avtur, bensin, (scope 2) from the consumption of electricity, and other indirect
dan solar), emisi GRK (Cakupan 2) tidak langsung yang bersumber GHG emissions (scope 3) from air travel related to business
dari penggunaan listrik, serta emisi GRK (Cakupan 3) tidak langsung activities. Across Scopes 1, 2, and 3, the dominant GHG emissions
lainya yang bersumber dari perjalanan dinas dengan pesawat produced are carbon dioxide (CO2).
terbang. Emisi GRK dominan yang dihasilkan, baik cakupan 1, 2,
dan 3 adalah karbon dioksida (CO2).
Emisi dari penggunaan avtur dihitung sesuai dengan program Emissions from the use of avtur are calculated following the fuel
fuel conservation. Standar, metodologi, dan asumsi yang conservation program. The standards, methodology, and assumptions
digunakan Perseroan dalam menghitung emisi GRK merujuk used by the Company in calculating GHG emissions refer to The
kepada The Monitoring and Reporting Regulation – Guidance Monitoring and Reporting Regulation – Guidance Document No.
Document No. 1 versi 27 November 2017. Dokumen ini merupakan 1, November 27, 2017 version. This document is part of a series
bagian dari serangkaian dokumen dari rancangan undang- of documents from the Commission services bill to support the
undang (Commission services) untuk mendukung pelaksanaan implementation of Commission Regulation (EU) No. 601/2012 of June
PT Garuda Indonesia (Persero) Tbk
peraturan Komisi (UE) No. 601/2012 tanggal 21 Juni 2012 tentang 21, 2012, on the monitoring and reporting of greenhouse gas emissions
pemantauan dan pelaporan emisi gas rumah kaca sesuai dengan following the Directive 2003/87/EC of the European Parliament
petunjuk 2003/87/EC parlemen Eropa dan Dewan. Sementara and Council. Meanwhile, to calculate direct GHG emissions [Scope
itu, untuk menghitung emisi GRK [Cakupan 1] langsung dari 1] straight from the use of diesel and gasoline, the method used in
penggunaan solar dan bensin, metode yang dipakai di Indonesia Indonesia and non-Annex 1 countries (developing countries) is Tier-1.
dan negara-negara non-Annex 1 (negara berkembang) adalah It is based on energy consumption data multiplied by the IPCC 2019
Tier-1, yaitu berdasarkan data konsumsi energi dikalikan faktor (Intergovernmental Panel on Climate Change) default emission factor
emisi default IPCC 2019 (Intergovernmental Panel on Climate by the following formula: Indirect greenhouse gas emissions (scope
Change/Panel Antarpemerintah tentang Perubahan Iklim) 2, those originating from external energy in the form of electricity)
dengan rumus sebagai berikut: are obtained by multiplying electricity consumption (in Kwh per year)
by the average grid emission factor, issued by the Ministry of Energy
2024 Sustainability Repor | Laporan Keberlanjutan
and Mineral Resources referring to the 2015–2024 PLN RUPTL, which
is 0.934 kgCO2/Kwh (2017). Based on these calculations, indirect
greenhouse gas emissions (scope 2) are as follows:
Emisi Hasil Pembakaran Bahan Bakar
Emissions from Fuel Combustion
Emisi GRK kg Konsumsi Energi TJ Faktor Emisi kg
GHG ( ) = Energy ( ) x Emissions ( )
Emissions thn thn TJ
Consumption Factor
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Tabel Emisi GRK Cakupan 1 (BBM) yang digunakan
Table of Used GHG Emissions (Fuel) of Scope 1
Sumber Total Emisi CO2 yang Dihasilkan
Konsumsi Energi (Terajoule) FE Default
Emisi GRK Energy Consumption (Terajoule)
(TonCO2eq)
IPCC 2006 Total CO2 Emissions Generated (TonCO2eq)
GHG Emission
Source
CtO2 (Kg/TJ)
2024 2023 2022 2024 2023 2022
Solar
2,51 1,04 0,51 74.100 185,99 77,06 37,05
Diesel
Bensin
105,634 77,73 55,82 69.300 7.320,43 3.868,28 4.259,22
Gasoline
Avtur 35.765,44 27.365,74 17.253,82 71.500 2.557.228,96 1.956.650,41 1.278.434,11
Total 35.873,58 27.444,51 17.309,21 2.564.735,38 1.962.114,16 1.282.343,03
Emisi gas rumah kaca tidak langsung (cakupan 2, yaitu yang Indirect greenhouse gas emissions (scope 2, those originating
bersumber dari energi dari luar berupa listrik) diperoleh dengan from external energy in the form of electricity) are obtained by
mengalikan konsumsi listrik (dalam Kwh per tahun) dengan multiplying electricity consumption (in Kwh per year) by the
average grid emission factor yang dikeluarkan Kementerian average grid emission factor, issued by the Ministry of Energy
ESDM merujuk RUPTL PLN 2015-2024 yaitu sebesar 0,934 and Mineral Resources referring to the 2015–2024 PLN RUPTL,
kgCO2/Kwh (2017). Berdasarkan perhitungan itu, emisi gas which is 0.934 kgCO2/Kwh (2017). Based on these calculations,
rumah kaca tidak langsung (cakupan 2) adalah sebagai berikut: indirect greenhouse gas emissions (scope 2) are as follows:
Tabel Emisi GRK Cakupan 2 (Listrik) yang dihasilkan
Table of Generated GHG Emissions (Electricity) of Scope 2
Sumber Emisi GRK Satuan
2024 2023 2022
GHG Emission Source Unit
Listrik
kWh 15.762.094 7.105.068 6.689.375
Electricity
PT Garuda Indonesia (Persero) Tbk
Ton Co2eq 9.457,26 6.636,13 6.247,88
Emisi GRK (Cakupan 3) tidak langsung lainnya dari perjalanan The Company calculates other indirect GHG emissions (Scope
dinas dengan pesawat terbang, Perseroan menghitung dengan 3) from business travel by aircraft using the carbon calculator
menggunakan kalkulator karbon dari ICAO (International provided by the International Civil Aviation Organization (ICAO).
Civil Aviation Organization/Organisasi Penerbangan Sipil In this report, business travel by aircraft for 2024 and 2023 refers
Internasional). Dalam laporan ini, perjalanan dinas dengan to flights of the Board of Commissioners, Board of Directors, and
pesawat terbang untuk tahun 2024 dan 2023 merujuk pada all employees, while in 2022, it only refers to flights of the Board
penerbangan Dewan Komisaris, Direksi dan seluruh karyawan, of Commissioners and Board of Directors. Based on business
sedangkan tahun 2022 hanya merujuk pada penerbangan travel data with this scope, GHG emissions from business travel
Dewan Komisaris dan Direksi. Berdasarkan data perjalanan dinas by aircraft are presented in the following table:
2024 Sustainability Repor | Laporan Keberlanjutan
dengan cakupan tersebut emisi GRK dari perjalanan dinas dengan
pesawat terbang disampaikan dalam tabel berikut:
Tabel Emisi GRK Cakupan 3 (Perjalanan Dinas) [GRI 305-3]
Table of GHG Emissions (Business Travel) of Scope 3 [GRI 305-3]
Sumber Emisi GRK Satuan
2024 2023 2022
GHG Emission Source Unit
Jumlah Penggunaan
Perjalanan
Pesawat Terbang 4.432 1.358 172
Travel
Number of Aircraft Usage
Ton CO2-eq 1.164,23 272,45 40,99
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Tabel Intensitas Emisi GRK Cakupan 1 dan Cakupan 2
Table of GHG Emission Intensity of Scope 1 and Scope 2
Keterangan Satuan
2024 2023 2022
Description Unit
Emisi GRK Cakupan 1
Ton CO2-eq 2.564.735,38 1.962.114,16 1.282.343,03
GHG Emission of Scope 1
Emisi GRK Cakupan 2
Ton CO2-eq 9.457,26 6.636,13 6.247,88
GHG Emission of Scope 2
Total Emisi GRK
Ton CO2-eq 2.574.192,64 1.968.750,29 1.288.590,91
Total GHG Emissions
Jumlah Pendapatan US Dolar
3.416.526 2.936.631 2.100.080
Total Revenue US Dollar
Dalam Juta
Jumlah Penumpang
Penumpang 23,67 24,84 14,85
Number of Passengers
in Million Passengers
Intensitas Emisi GRK/
Pendapatan
Ton CO2-eq/UD 0,75 0,67 0,61
GHG Emission Intensity/
Revenue
Ton CO2-eq/
Intensitas Emisi GRK/Produksi
Penumpang
GHG Emission Intensity/ 0,11 0,08 0,09
Ton CO2-eq/UD/
Production
Passenger
Tabel Intensitas Emisi GRK dan Cakupan 3 [GRI 305-4]
Table of GHG Emission Intensity of Scope 3 [GRI 305-4]
Keterangan Satuan
2024 2023 2022
Description Unit
Emisi GRK Cakupan 3
Ton CO2-eq 1.164,23 272,45 40,99
PT Garuda Indonesia (Persero) Tbk
GHG Emission of Scope 3
Total Karyawan di Kantor Pusat
Orang
Total Employees at Head 1.082 1.072 9
People
Office
Intensitas Emisi GRK/Orang
Ton CO2-eq/Orang
GHG Emission Intensity/ 1,08 0,25 4,55
Ton CO2-eq/Person
Person
Tabel Intensitas Emisi GRK Cakupan 1,2, dan 3
Tabel Intensitas Emisi GRK Cakupan 1,2, dan 3
Keterangan Satuan
2024 2023 2022
Description Unit
2024 Sustainability Repor | Laporan Keberlanjutan
Emisi GRK Cakupan 1
Ton CO2-eq 2.564.735,38 1.962.114,16 1.282.343,03
GHG Emission of Scope 1
Emisi GRK Cakupan 2
Ton CO2-eq 9.457,26 6.636,13 6.247,88
GHG Emission of Scope 2
Emisi GRK Cakupan 3
Ton CO2-eq 1.164,23 272,45 40,99
GHG Emission of Scope 3
Total Emisi GRK
Ton CO2-eq 2.575.356,87 1.968.750,29 1.288.590,91
Total Emisi GRK
Jumlah Pendapatan Ribu US Dolar
3.416.526 2.936.631 2.100.080
Jumlah Pendapatan Ribu US Dolar
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Tabel Intensitas Emisi GRK Cakupan 1,2, dan 3
Tabel Intensitas Emisi GRK Cakupan 1,2, dan 3
Keterangan Satuan
2024 2023 2022
Description Unit
Dalam Juta
Jumlah Penumpang Penumpang
23,67 24,84 14,85
Jumlah Penumpang Dalam Juta
Penumpang
Intensitas Emisi GRK/
Pendapatan
Ton CO2-eq/UD 0,75 0,67 0,61
Intensitas Emisi GRK/
Pendapatan
Ton CO2-eq/
Intensitas Emisi GRK/Produksi Penumpang
0,11 0,08 0,09
Intensitas Emisi GRK/Produksi Ton CO2-eq/
Penumpang
Upaya dan Pencapaian Pengurangan Emisi yang Efforts and Achievements of Emission Reduction [OJK
Dilakukan [OJK F.12, GRI 305-5] F.12, GRI 305-5]
Dalam upaya mendukung pengendalian perubahan iklim global, In an effort to support global climate change control, Garuda
Garuda Indonesia menetapkan target penurunan emisi Gas Rumah Indonesia sets Greenhouse Gas (GHG) emission reduction targets
Kaca (GRK) yang selaras dengan pendekatan dan ketentuan ICAO in line with the approach and provisions of the ICAO Carbon
Carbon Offsetting and Reduction Scheme for International Aviation Offsetting and Reduction Scheme for International Aviation
(CORSIA). Berdasarkan ketetapan ICAO, tahun dasar (baseline (CORSIA). Based on ICAO provisions, the baseline year for
year) untuk penghitungan emisi CORSIA adalah rata-rata emisi calculating CORSIA emissions is the average emissions from
dari tahun 2019 dan 2020. Namun, sehubungan dengan dampak 2019 and 2020. However, due to the significant impact of the
pandemi COVID-19 yang signifikan terhadap volume penerbangan COVID-19 pandemic on global aviation volumes in 2020, ICAO
global pada tahun 2020, ICAO melalui resolusi terkini menetapkan through a recent resolution set 2019 as the only baseline used in
tahun 2019 sebagai satu-satunya baseline yang digunakan dalam the initial phase of CORSIA (pilot phase and first phase, 2021-
PT Garuda Indonesia (Persero) Tbk
fase awal CORSIA (pilot phase dan first phase, 2021–2026). 2026).
Mengacu pada baseline emisi tahun 2019 tersebut, Garuda Referring to the 2019 emissions baseline, Garuda Indonesia is
Indonesia secara bertahap berkomitmen untuk menurunkan gradually committed to reducing the level of GHG emissions
tingkat emisi GRK dari operasional penerbangan internasional from international flight operations through various efficiency
melalui berbagai strategi efisiensi, optimalisasi bahan bakar, strategies, fuel optimization, and the use of more environmentally
dan penggunaan teknologi yang lebih ramah lingkungan. Target friendly technology. This emission reduction target is directed
pengurangan emisi ini diarahkan untuk mencapai stabilisasi emisi to achieve stabilization of emissions at the baseline level by
pada tingkat baseline hingga 2035, serta mendorong pencapaian 2035, and encourage the achievement of net zero emissions
net zero emissions pada tahun 2050 sesuai dengan peta jalan by 2050 in accordance with the Fly Net Zero roadmap outlined
Fly Net Zero yang digariskan oleh IATA dan didukung ICAO. by IATA and supported by ICAO. Offsetting of emissions that
2024 Sustainability Repor | Laporan Keberlanjutan
Penerapan offsetting terhadap emisi yang melebihi baseline exceed the baseline will be carried out in accordance with the
dilakukan sesuai skema CORSIA yang berlaku, termasuk melalui applicable CORSIA scheme, including through a carbon credit
mekanisme pengadaan kredit karbon yang diakui oleh ICAO. procurement mechanism recognized by ICAO.
Sementara itu, untuk sektor domestik dan aktivitas non-operasional Meanwhile, for the domestic sector and non-operational flight
penerbangan, Garuda Indonesia mengadopsi pendekatan yang activities, Garuda Indonesia adopts an approach that refers to
mengacu pada standar nasional dan praktik terbaik yang tertuang national standards and best practices contained in Indonesia's
dalam dokumen Enhanced Nationally Determined Contributions Enhanced Nationally Determined Contributions (ENDC)
(ENDC) Indonesia. ENDC sendiri merupakan bentuk komitmen document. ENDC itself is a form of Indonesia's commitment
Indonesia yang diadopsi dari Paris Agreement, sebuah kesepakatan adopted from the Paris Agreement, an international agreement
internasional yang bertujuan untuk membatasi kenaikan suhu global that aims to limit global temperature rise to below 2°C and
di bawah 2°C dan berupaya menekannya hingga 1,5°C dibandingkan seeks to reduce it to 1.5°C compared to the pre-industrial era. In
era pra-industri. Dalam konteks tersebut, Garuda Indonesia this context, Garuda Indonesia integrates sustainability aspects
mengintegrasikan aspek keberlanjutan ke dalam berbagai kegiatan into various operational support activities, such as energy
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penunjang operasional, seperti pengelolaan energi, pengurangan management, waste reduction, and strengthening other efficiency
limbah, serta penguatan program efisiensi dan konservasi lingkungan and environmental conservation programs. These efforts not only
lainnya. Upaya ini tidak hanya mendukung pencapaian target support the achievement of the national emission reduction target
penurunan emisi nasional sebesar 31,89% secara mandiri dan hingga of 31.89% independently and up to 43.20% with international
43,20% dengan dukungan internasional pada tahun 2030, tetapi support by 2030, but also emphasize Garuda Indonesia's position
juga mempertegas posisi Garuda Indonesia sebagai pelaku industri as an industry player that actively contributes to the energy
yang aktif berkontribusi terhadap transisi energi dan pembangunan transition and low carbon development as mandated by the
rendah karbon sesuai amanat Paris Agreement. Paris Agreement.
Pengurangan Avtur pada Program Fuel Conservation
Avtur Reduction Through Fuel Conservation Program
Tahun Emisi GRK (kgCO2) Reduksi Emisi GRK (kgCO2)
Year GHG Emissions (kgCO2) GHG Emission Reduction (kgCO2)
2024 48.830.532 -
2023 21.850.740 4.943.422
2022 26.794.162 5.274.935
2021 32.069.097 17.427.106
2020 49.496.203 40.482.826
2019 89.979.029 -
2018 86.589.000 12.951.000
2017 99.540.000 4.670.000
Sustainable Aviation Fuels
Sebagai bagian dari komitmen terhadap transisi energi bersih As part of its commitment to clean energy transition in the
di sektor aviasi, Garuda Indonesia menjalin kerja sama strategis aviation sector, Garuda Indonesia has established a strategic
PT Garuda Indonesia (Persero) Tbk
dengan Indonesia Palm Oil Strategic Studies (IPOSS) dalam partnership with Indonesia Palm Oil Strategic Studies (IPOSS)
pelaksanaan penelitian bertajuk Survey Persepsi Penumpang in conducting research titled Passenger Perception Survey on
terhadap Implementasi Sustainable Aviation Fuel (SAF). Sustainable Aviation Fuel (SAF) Implementation. This research
Penelitian ini bertujuan untuk menggali persepsi dan daya aims to explore passengers' perceptions and capabilities in
kemampuan penumpang dalam menghadapi potensi kenaikan facing the potential increase in flight costs due to the use of
biaya penerbangan akibat penggunaan SAF, seiring dengan SAF, in line with government policies that target the SAF mix
kebijakan pemerintah yang menargetkan bauran SAF sebesar of 1% by 2027 and increase to 2.5% by 2030 as stated in the
1% pada tahun 2027 dan meningkat menjadi 2,5% pada 2030 National SAF Industry Roadmap. This change in fuel composition
sebagaimana tertuang dalam Roadmap Industri SAF Nasional. may have an impact on operational costs, which will most likely
Perubahan komposisi bahan bakar ini dapat berdampak pada be passed through to passengers in the form of ticket price
biaya operasional, yang kemungkinan besar akan di-pass adjustments.
2024 Sustainability Repor | Laporan Keberlanjutan
through ke penumpang dalam bentuk penyesuaian harga tiket.
Survei ini dilaksanakan dengan dukungan penuh dari Garuda The survey was conducted with full support from Garuda
Indonesia dalam pengumpulan data langsung kepada Indonesia in collecting data directly from passengers, using a
penumpang, menggunakan pendekatan kuantitatif melalui quantitative approach through digital questionnaires distributed
kuesioner digital yang disebarkan kepada responden dengan to respondents with certain characteristics. Through this
karakteristik tertentu. Melalui kerja sama ini, Garuda Indonesia collaboration, Garuda Indonesia seeks to understand customer
berupaya untuk memahami ekspektasi dan preferensi pelanggan expectations and preferences towards sustainability initiatives,
terhadap inisiatif keberlanjutan, khususnya penggunaan SAF, particularly the use of SAF, to support a responsive and service
guna mendukung proses pengambilan kebijakan yang responsif user satisfaction-oriented policy-making process. The results
dan berorientasi pada kepuasan pengguna jasa. Hasil studi ini of this study will be an important reference in developing
akan menjadi referensi penting dalam pengembangan strategi communication strategies and service adjustments towards
komunikasi dan penyesuaian layanan menuju penerbangan more environmentally friendly and sustainable flights.
yang lebih ramah lingkungan dan berkelanjutan.
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Rekosistem untuk Mengurangi Emisi Limbah Non Organik
Rekosistem for Reducing Non-Organic Waste Emissions
Garuda Indonesia telah memiliki upaya atau inisiasi operasi baru Garuda Indonesia has initiated new operations to reduce
untuk mereduksi emisi gas rumah kaca dari operasi business greenhouse gas emissions from business as usual operations
as usual melalui Program Waste Management. Program Waste through the Waste Management Program. The Waste Program
seluruh stakeholder yang berada di sekitar wilayah operasional involves all stakeholders around Garuda Indonesia's operational
Garuda Indonesia dimana terdapat waste station milik rekosistem areas where there are waste stations owned by recosystems to
untuk mengurangi limbah non organik dari operasional Garuda reduce non-organic waste from Garuda Indonesia's operations.
Indonesia. Berdasarkan kerja sama yang telah dilakukan, Garuda Based on the cooperation that has been carried out, Garuda
Indonesia berhasil menurunkan jumlah emisi CO2 selama 2024 Indonesia has succeeded in reducing the amount of CO2
sebesar 12.926 kgCO2. emissions during 2024 by 12,926 kgCO2.
Pengendalian Emisi Penipis Lapisan Ozon [GRI 305-6] Ozone Depletion Emission Control [GRI 305-6]
Garuda Indonesia senantiasa memerhatikan penggunaan Garuda Indonesia consistently monitors the use of materials
berbagai material yang digunakan sebagai penunjang aktivitas supporting its operational activities. The Company strictly avoids
operasionalnya. Perseroan menghindari penggunaan Bahan the use of Ozone-Depleting Substances (ODS), which include
Perusak Ozon (BPO) yang meliputi senyawa kimia yang potensial chemical compounds that potentially react with ozone molecules
dapat bereaksi dengan molekul ozon di lapisan stratosfer. in the stratospheric ozone layer.
Garuda Indonesia menyadari adanya berbagai risiko lingkungan Garuda Indonesia is aware of the various environmental risks
akibat penggunaan BPO. Garuda Indonesia mendukung penuh associated with the use of Ozone-Depleting Substances (ODS).
kebijakan pemerintah untuk memperketat, melarang, dan The Company fully supports government policies to tighten
penggunaan BPO. Garuda Indonesia telah melakukan pemetaan regulations, prohibit, and phase out ODS. The Company conducts
untuk mengetahui ada atau tidaknya penggunaan zat perusak a mapping exercise to identify any potential ODS usage in its
ozon. Hasil pemetaan menunjukkan bahwa tidak ada penggunaan operations. The results of the mapping show that there is no
BPO pada seluruh aktivitas operasional Garuda Indonesia. Garuda use of ODS in any of Garuda Indonesia's operational activities.
PT Garuda Indonesia (Persero) Tbk
Indonesia juga tidak memproduksi, mengimpor dan mengekspor Garuda Indonesia also does not manufacture, import, or export
bahan perusak ozon. ozone-depleting substances
Beban Emisi Non GRK [GRI 305-7, TR-AF-120a.1] Non-Ghg Emission Load [GRI 305-7, TR-AF-120a.1]
Sampai dengan akhir 2024, Perseroan belum melakukan As of the end of 2024, the Company has not measured its non-
pengukuran beban emisi non GRK. Namun demikian, sebagai GHG emissions. However, as part of compliance with safety and
bagian dari pemenuhan ketentuan keselamatan dan perlindungan environmental protection requirements in flight operations,
lingkungan dalam operasional penerbangan, setiap tipe pesawat every type of aircraft operating in the territory of the Republic
udara yang beroperasi di wilayah Republik Indonesia wajib of Indonesia must meet noise certification requirements as
memenuhi persyaratan sertifikasi kebisingan (aircraft noise stipulated in Civil Aviation Safety Regulation (CASR) Part 36.
2024 Sustainability Repor | Laporan Keberlanjutan
certification) sebagaimana diatur dalam Civil Aviation Safety These regulations refer to international standards set out in
Regulation (CASR) Part 36. Regulasi ini mengacu pada standar ICAO Annex 16 Volume 1 on noise control, specifically Stage 3
internasional yang ditetapkan dalam ICAO Annex 16 Volume Noise Standard or equivalent.
1 mengenai pengendalian kebisingan, khususnya persyaratan
Tahap 3 (Stage 3 Noise Standard) atau yang setara.
Proses sertifikasi kebisingan dilakukan bersamaan dengan The noise certification process is conducted concurrently with
sertifikasi tipe (type certification) pesawat udara. Sertifikat the aircraft type certification. The noise certificate has no specific
kebisingan ini tidak memiliki masa berlaku tertentu dan tetap validity period and remains valid as long as there are no changes
sah selama tidak ada perubahan pada desain, konfigurasi, to the aircraft's design, configuration, or systems that could
atau sistem pesawat yang dapat mempengaruhi karakteristik affect its noise characteristics. If modifications are made that
kebisingannya. Apabila terjadi modifikasi yang berdampak pada impact noise levels, a recertification process is required to ensure
tingkat kebisingan, maka diperlukan proses sertifikasi ulang compliance with applicable standards.
untuk memastikan kepatuhan terhadap standar yang berlaku.
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Informasi mengenai tingkat kebisingan pesawat dicantumkan Information regarding aircraft noise levels is included in official
dalam dokumen resmi seperti Type Certificate Data Sheet (TC documents such as the Type Certificate Data Sheet (TC Data
Data Sheet) dan Airplane Flight Manual (AFM). Sesuai dengan Sheet) and the Airplane Flight Manual (AFM). In accordance with
ketentuan dalam CASR Part 91, salinan dokumen ini wajib dibawa the provisions of CASR Part 91, copies of these documents must
dan disimpan di dalam pesawat setiap saat sebagai bagian dari be carried and stored on board the aircraft at all times as part of
dokumen penerbangan yang harus tersedia untuk keperluan the flight documents that must be available for inspection and
pemeriksaan dan verifikasi oleh otoritas yang berwenang. verification by the competent authority.
Dalam hal ini, seluruh armada pesawat Garuda Indonesia telah In this regard, the entire fleet of Garuda Indonesia aircraft has
memenuhi ketentuan tersebut dan telah memiliki sertifikat met these requirements and holds valid noise certificates in
kebisingan yang sah dan berlaku, sesuai standar nasional accordance with both national and international standards.
maupun internasional. Pemenuhan persyaratan ini merupakan Compliance with these requirements is part of Garuda Indonesia's
bagian dari komitmen Garuda Indonesia dalam menjamin commitment to ensuring safe, reliable, and environmentally
operasional yang aman, andal, dan ramah lingkungan. friendly operations.
.
Aspek Limbah dan Efluen Waste and Effluent Aspects
Jumlah Limbah dan Efluen yang Dihasilkan The Type-Based Amount of Waste And Effluent
Berdasarkan Jenis [OJK F.13] Produced [OJK F.13]
Aktivitas operasional Garuda Indonesia menghasilkan berbagai Garuda Indonesia's operational activities generate various types
jenis limbah, baik padat/cair, maupun B3/non-B3 (Bahan of waste, solid/liquid and hazardous/non-hazardous. These
Beracun dan Berbahaya). Jenis dan sumber limbah bisa dipetakan waste types originate from multiple sources, such as office
yaitu dari aktivitas perkantoran (kertas, botol, plastik), limbah activities (paper, bottles, plastic), domestic waste (toilet waste,
domestik (buangan toilet, air hujan, dan lainnya), limbah kantin rainwater, etc.), cafeteria waste (food scraps), plant waste (tree
(sisa makanan), limbah tanaman (pemangkasan pohon), dan pruning), and clinical waste (syringes, medicine). Toxic and
limbah klinik (jarum suntik, obat). Sedangkan, limbah B3 yang hazardous waste generated from the Company's operational
dihasilkan dari aktivitas operasional Perseroan yaitu Limbah activities includes electronic waste, used air conditioners, used
PT Garuda Indonesia (Persero) Tbk
elektronik, AC bekas, baterai/accu bekas, lampu dan oli bekas. batteries/accumulators, lamps, and used oil. Non-hazardous
Untuk limbah non-B3 meliputi sampah domestik, plastik, kaleng, waste includes domestic trash, plastic, cans, food scraps, and
sisa makanan dan limbah cair yang berasal dari toilet maupun liquid waste from toilets and office kitchens. Total hazardous and
dapur kantor. Total limbah B3 maupun non-B3 sebesar 38.390 non-hazardous waste amounted to 38,390 tons. The amount of
Ton. Adapun besarnya limbah yang dihasilkan sebagai berikut: waste generated is as follows:
Jumlah Limbah B3
The Amount of Toxic and Hazardous Waste
Jenis Metode Pengelolaan Satuan
2024 2023 2022
Type Management Method Unit
2024 Sustainability Repor | Laporan Keberlanjutan
Limbah elektronik, AC bekas,
baterai/accu bekas, lampu Bekerja sama dengan pihak ketiga Ton
988 522 2.078
Electronic waste, used AC, used Working with third parties Tons
batteries, lamps
Diangkut dan ditampung oleh pihak
Oli Bekas ketiga yang berizin dan bersertifikat
Kg 433,5 0 139
Used Oil Transported and stored by licensed and
certified third parties
Diserahkan kepada otoritas bandara
tujuan Pcs (kaleng)
Aerosol, oli (oil), lavatory 15.609 13.069 6.456
Submitted to the destination airport Pcs (can)
authority
Diserahkan kepada pihak ketiga yang
Medis bekerjasama dengan Pengelola Gedung
Kg 2.398 988 1.569
Medis Handed over to a third party in
cooperation with the Building Manager
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Jumlah Limbah Non-B3
The Amount of Non-hazardous Waste
Jenis Metode Pengelolaan Satuan
2024 2023 2022
Type Management Method Unit
Sampah domestik, plastik,
Bekerja sama
kaleng, sisa makanan
dengan pihak ketiga Kg 1.080 2.825 576
Domestic waste, plastic, cans,
Working with third parties
and food waste
Air Limbah dari Kantor Pusat Sewage Treatment Plant (STP)
M³ 37.398 13.932,16 13.641,12
Effluent from the Head Office Sewage Treatment Plant (STP)
Mekanisme Pengelolaan Limbah dan Efluen [OJK F.14] Waste and Effluent Management Mechanism [OJK F.14]
Pengelolaan limbah menjadi salah satu fokus bagi Garuda Waste management is a key focus for Garuda Indonesia, as the Company
Indonesia. Hal ini dikarenakan Perseroan menyadari bahwa acknowledges the potential negative environmental impact of improperly
limbah yang dihasilkan dapat memberikan dampak negatif managed waste. In its management, solid waste is disposed of at Temporary
bagi lingkungan apabila tidak dikelola dengan baik. Dalam Storage Sites (TPS) before being transferred to Final Disposal Sites (TPA)
pengelolaannya, limbah padat yang dihasilkan dibuang di in collaboration with a third party (Local Government Authorities).
Tempat Pembuangan Sementara (TPS), kemudian dibuang ke Meanwhile, effluent is processed through the Sewage Treatment Plant
Tempat Pembuangan Akhir (TPA) dengan bantuan pihak ketiga (STP) system located at Garuda Operation Center (GSO) before being
(Pemerintah Daerah). Sedangkan air limbah diolah dengan sistem discharged directly into the city’s drainage system.
Sewage Treatment Plant (STP) di lokasi Garuda Sentra Operasi
(GSO), kemudian langsung dibuang ke saluran kota.
Perseroan juga telah memiliki standar minim terkait kualitas Furthermore, the Company does not produce, import, or export
pembuangan air limbah. Standar minimum untuk kualitas ozone-depleting substances. The Company has established minimum
pembuangan air limbah ditentukan agar air limbah yang dibuang standards for wastewater quality to ensure that discharged wastewater
ke lingkungan tidak mencemari dan merusak ekosistem serta does not pollute or damage ecosystems and poses no risk to human
PT Garuda Indonesia (Persero) Tbk
tidak membahayakan kesehatan manusia. Di Indonesia, standar health. In Indonesia, these standards are regulated under the Ministry of
ini diatur dalam Peraturan Menteri Lingkungan Hidup dan Environment and Forestry Regulation (Permen LHK), with the following
Kehutanan (Permen LHK), dengan dasar hukum sebagai berikut : legal bases:
• Peraturan Pemerintah (PP) No. 22 Tahun 2021 tentang • Government Regulation No. 22 of 2021 concerning
Penyelenggaraan Perlindungan dan Pengelolaan Lingkungan the Implementation of Environmental Protection and
Hidup. Management.
• Permen LHK No. P.68/MENLHK/SETJEN/KUM.1/8/2016 • LHK Ministerial Regulation No. P.68/MENLHK/SETJEN/
tentang Baku Mutu Air Limbah. KUM.1/8/2016 about Wastewater Quality Standards.
Dampak dari limbah perusahaan bisa sangat luas dan serius, The impact of corporate waste can be very broad and serious,
tergantung pada jenis limbahnya (cair, padat, gas, B3, dan depending on the type of waste (liquid, solid, gas, hazardous
2024 Sustainability Repor | Laporan Keberlanjutan
lainnya). Berikut ini adalah beberapa dampak utama yang and toxic materials, etc.). The following are some of the main
dihasilkan dari limbah perusahaan: impacts caused by company waste:
1. Dampak Terhadap Lingkungan: 1. Impact on the Environment:
a. Pencemaran Air a. Water pollution
• Limbah cair yang dibuang ke sungai atau laut tanpa • Liquid waste that is dumped into rivers or the sea
pengolahan dapat mencemari air. without treatment can pollute the water.
• Mengurangi kadar oksigen terlarut, mematikan ikan • It reduces dissolved oxygen levels, kills fish, and other
dan biota air lainnya. aquatic biota.
• Meningkatkan kadar logam berat, menyebabkan • It also increases heavy metal levels, which cause
bioakumulasi dalam rantai makanan. bioaccumulation in the food chain.
b. Pencemaran Udara b. Air Pollution
• Emisi gas beracun (CO₂, SO₂, NOx, VOC, dan • Emissions of toxic gases (CO₂, SO₂, NOx, VOC, and
lainnya) menyebabkan polusi udara. others) cause air pollution.
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• Berkontribusi pada efek rumah kaca dan perubahan • Contributes to the greenhouse effect and climate
iklim. change.
• Menimbulkan bau tidak sedap, mengganggu • Causes an unpleasant odor, disturbing the comfort
kenyamanan warga sekitar. of residents.
c. Pencemaran Tanah c. Land Pollution
• Limbah padat atau cair yang dibuang sembarangan • Solid or liquid waste that is disposed of carelessly
dapat merusak struktur dan kesuburan tanah. can damage the structure and fertility of the soil.
• Menghambat pertumbuhan tanaman. • Inhibits plant growth.
• Dapat menyebabkan keracunan pada organisme tanah. • Possibly cause poisoning in soil organisms.
d. Kerusakan Ekosistem d. Ecosystem Damage
• Kehilangan keanekaragaman hayati. • Loss of biodiversity.
• Gangguan pada rantai makanan. • Disturbance in the food chain.
• Eutrofikasi (ledakan alga) akibat limbah kaya nutrisi • Eutrophication (algal blooms) that caused by
seperti nitrogen dan fosfor. nutrient-rich waste such as nitrogen and phosphorus.
2. Dampak Terhadap Kesehatan Manusia: 2. Impact on Human Health:
a. Penyakit kulit, saluran pernapasan, dan pencernaan akibat a. Skin, respiratory, and digestive diseases due to contact
kontak atau konsumsi air yang tercemar. with or consumption of contaminated water.
b. Keracunan logam berat (seperti merkuri, timbal) dapat b. Heavy metal poisoning (such as mercury, lead) can cause
menyebabkan gangguan sistem saraf dan kerusakan nervous system disorders and organ damage.
organ.
c. Penyakit kronis dan kanker karena paparan zat kimia c. Chronic diseases and cancer caused by exposure to
berbahaya. hazardous chemicals.
d. Wabah penyakit dari limbah organik yang tidak terkelola d. Disease outbreaks from unmanaged organic waste
(menjadi tempat berkembang biaknya binatang (becoming a breeding ground for pests such as flies,
pengganggu seperti lalat, nyamuk, tikus). mosquitoes, and rats).
PT Garuda Indonesia (Persero) Tbk
3. Dampak Sosial-Ekonomi: 3. Socio-Economic Impact:
a. Menurunnya kualitas hidup masyarakat sekitar. a. Decline in the quality of life of the surrounding
b. Menurunnya nilai properti dan tanah di daerah terdampak. community.
c. Biaya besar untuk perbaikan lingkungan dan pengobatan b. Decline in property and land values in affected areas
kesehatan. c. High costs for environmental restoration and healthcare.
d. Potensi konflik sosial antara masyarakat dan perusahaan d. Potential for social conflict between local communities
and companies.
Oleh karenanya, Garuda Indonesia senantiasa melakukan Therefore, Garuda Indonesia always monitors the waste produced.
pemantauan limbah yang dihasilkan. Pemantauan limbah adalah Waste monitoring is an essential activity to ensure that waste
kegiatan penting untuk memastikan bahwa pembuangan limbah disposal by Garuda Indonesia complies with the quality standards
2024 Sustainability Repor | Laporan Keberlanjutan
oleh Garuda Indonesia tidak melebihi batas baku mutu yang telah set by the government. This monitoring is usually carried out
ditetapkan oleh pemerintah. Pemantauan ini biasanya dilakukan routinely, systematically, and documented.
secara rutin, sistematis, dan terdokumentasi.
Berikut adalah poin-poin penting terkait pemantauan limbah The following are key points regarding the waste monitoring
yang dilakukan oleh Perusahaan: conducted by the company
a. Pemantauan Limbah Cair a. Liquid Waste Monitoring
• Pengukuran PH dan logam berat menggunakan TDS Measuring pH and heavy metals using TDS (Total Dissolved
(Total Dissolved Solids) atau alat ukur untuk menghitung Solids) or a measuring tool to calculate the amount of
jumlah zat yang terlarut dalam air. substances dissolved in water.
b. Pemantauan Limbah Padat b. Solid Waste Monitoring
• Volume limbah yang dihasilkan (organik, anorganik, B3). • Overseeing the volume of waste produced (organic,
inorganic, hazardous, and toxic materials).
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• Cara penyimpanan, pengangkutan, dan pembuangan • Monitoring storage, transportation, and final disposal
akhir. methods.
• Dokumentasi pengelolaan limbah B3 (manifest limbah). • Documenting hazardous waste management (waste
manifest).
Garuda Indonesia juga senantiasa melakukan pengelolaan limbah Garuda Indonesia also continues to carry out waste management
sebagaimana tertuang dalam Prosedur Pengelolaan Limbah B3 as stipulated in the Medical and Non-Medical B3 Waste
Medis dan Non Medis Revisi 00 yang berlaku sejak 01 Februari Management Procedure Revision 00 which is valid since February
2023. Perseroan melakukan penyimpanan limbah B3 Medis 01, 2023. The Company stores Medical B3 waste in the available
TPS frezzer yang tersedia dan limbah B3 Non Medis ke TPS frezzer TPS and Non-Medical B3 waste in the B3 Warehouse TPS
Gudang B3 secara harian. Selanjutnya, Perseroan melakukan on a daily basis. Furthermore, the Company transports Medical
pengangkutan limbah B3 Medis dan Non Medis oleh PT Jalan and Non-Medical B3 waste by PT Jalan Hijau for a maximum
Hijau maksimal 3 (tiga) bulan. of 3 (three) months.
Terkait limbah B3 medis, petugas sanitarian menerima limbah Regarding medical hazardous waste, sanitarian officers receive
medis dari masing masing penghasil limbah yaitu Ruang medical waste from each waste generator, namely the Laboratory
Laboratorium, Ruang IGD, Ruang Tindakan dan Ruang Gigi: Room, Emergency Room, Action Room and Dental Room:
1. Menerima limbah medis dari penghasil limbah 1. Receive medical waste from waste generators
2. Petugas melakukan pemilahan sampah medis yang sudah 2. The officer performs the sorting of medical waste that has
dilakukan ditempatkan dalam kantong plastik kuning been done is placed in a yellow plastic bag
3. Limbah medis berupa jarum suntik dimasukan kedalam 3. Medical waste in the form of syringes is put into a safety box.
safety box.
4. Limbah medis berupa perban bekas, kapas bekas dimasukan 4. Medical waste in the form of used bandages, used cotton is
ke kantong plastik berwarna kuning. put into a yellow plastic bag.
5. Limbah medis yang sudah dipilah lalu disimpan pada freezer 5. Medical waste that has been sorted is then stored in the
sebagai TPS limbah medis dan setelah 3 (tiga) bulan paling freezer as a medical waste TPS and after 3 (three) months
lama diambil oleh PT JALAN HIJAU yang merupakan pihak at most it is taken by PT JALAN HIJAU which is the 2nd party
ke 2 yang nantinya diserahkan ke pihak pemusnah yaitu PT which will later be handed over to the destroyer, namely PT
WASTEC INTERNASIONAL. WASTEC INTERNATIONAL.
PT Garuda Indonesia (Persero) Tbk
Terkait limbah B3 non medis adalah limbah padat dan cair yang Related non-medical B3 waste is solid and liquid waste generated
dihasilkan oleh bagian engineering seperti oli, lampu TL, battery by the engineering department such as oil, TL lamps, batteries
dan elektronik. Prosedur pengelolaan limbah B3 non medis and electronics. Non-medical hazardous waste management
sebagai berikut: procedures are as follows:
1. Menerima limbah non medis dari penghasil limbah 1. Receive non-medical waste from waste generators
2. Petugas melakukan pemilahan limbah padat non medis 2. Officers sort non-medical solid waste such as TL lamps,
seperti lampu TL, battery dan elektronik yang sudah dilakukan batteries and electronics that have been placed in plastic or
ditempatkan dalam wadah plastik atau kardus. cardboard containers.
3. Limbah cair non medis berupa oli ditempatkan pada derigen 3. Non-medical liquid waste in the form of oil is placed in a
plastik. plastic derigen.
4. Limbah Non Medis yang sudah dipilah lalu disimpan di 4. Non-medical waste that has been sorted is then stored in
2024 Sustainability Repor | Laporan Keberlanjutan
Gudang limbah B3 TPS limbah Non Medis dan setelah 3 the non-medical waste TPS B3 waste warehouse and after
(tiga) bulan paling lama diambil oleh PT Jalan Hijau yang 3 (three) months at most is taken by PT Jalan Hijau which
merupakan pihak ke 2 (dua) yang nantinya diserahkan ke is the second party (two) which will later be handed over to
pihak pemusnah yaitu PT Wastec Internasional. the destroyer, namely PT Wastec International.
Adapun proses pengelolaan limbah di Perseroan, disimpulkan The waste management process in the Company is concluded
sebagai berikut. as follows.
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Tabel Pengelolaan Limbah Berdasarkan Jenisnya
Table of Type-Based Waste Management
Jenis Limbah Metode Pengelolaan
Type of Waste Management Method
Limbah elektronik, AC bekas, baterai/accu bekas, lampu Bekerja sama dengan pihak ketiga
Electronic waste, used AC, used batteries, lamps Working with third parties
Diangkut dan ditampung oleh pihak ketiga yang berizin dan
Oli Bekas
bersertifikat
Used Oil
Transported and stored by licensed and certified third parties
B3
Toxic and Hazardous Pembuangan limbah aerosol (B3) setelah digunakan
untuk operasional penerbangan internasional kemudian
diserahkan kepada Authority setempat
Aerosol , oli, lavatory
Disposal of aerosol waste (toxic and hazardous) after being
used for international flight operations is then handed over
to the local authority
Perusahaan mengidentifikasi jenis limbah B3 yaitu oli
& medis di GSM (Garuda Sentra Medika), GITC (Garuda
Indonesia Training Center), dan GSO (Garuda Setra Pengelolaan dengan vendor yang bekerjasama dengan
Operasi) Pengelola Gedung
The Company identified the types of hazardous waste, Management with vendors who cooperate with the Building
namely oil & medical at GSM (Garuda Sentra Medika), Manager
GITC (Garuda Indonesia Training Center), and GSO
(Garuda Setra Operasi)
Non B3
Sampah domestik, plastik, kaleng, sisa makanan Bekerja sama dengan pihak ketiga
Non-toxic and Non-
Domestic waste, plastic, cans, and food waste Working with third parties
hazardous
Air Limbah dari Kantor Pusat Sewage Treatment Plant (STP)
Effluent from the Head Office
Pengelolaan dengan vendor yang bekerjasama dengan
Limbah non-B3 di GSM, GITC, GSO Pengelola Gedung
Non-hazardous waste at GSM, GITC, GSO Management with vendors who cooperate with the Building
Manager
PT Garuda Indonesia (Persero) Tbk
Tumpahan yang Terjadi [OJK F.15] Spillage [OJK F.15]
Garuda Indonesia melakukan pengelolaan berbagai bahan atau Garuda Indonesia manages various materials or substances such
zat seperti bahan kimia, minyak, dan bahan bakar, atau zat-zat as chemicals, oil, fuel, and other substances that can potentially
lainnya berpotensi memengaruhi kualitas tanah, air, udara, affect the quality of soil, water, air, biodiversity, and human health
keragaman hayati, dan kesehatan manusia yang memiliki risiko and carry the risk of spillage.
untuk tumpah dengan hati-hati.
Sepanjang tahun 2024, tidak terjadi tumpahan atau kebocoran Throughout 2024, there was no spillage or leakage of chemicals,
bahan kimia, minyak, dan bahan bakar. oil, and fuel.
2024 Sustainability Repor | Laporan Keberlanjutan
Aspek Pengaduan Terkait Lingkungan Hidup Environmental Complaint Aspect
Jumlah dan Materi Pengaduan Lingkungan Hidup Number and Material of Environmental Complaints
Yang Diterima dan Diselesaikan [OJK F.16] Received And Resolved [OJK F.16]
Garuda Indonesia senantiasa mematuhi seluruh regulasi di bidang Garuda Indonesia is committed to fully complying with all
lingkungan hidup. Hal ini bertujuan untuk meminimalkan dampak environmental regulations to minimize the negative impacts of
negatif atas aktivitas bisnis yang dijalankan. Garuda Indonesia its business activities. The Company offers multiple channels
menyediakan sarana bagi masyarakat untuk menyampaikan pengaduan for the public to submit environmental complaints, including its
terkait lingkungan hidup melalui call center, live chat, Email, Website, call center, live chat, email, website, social media (Facebook &
Media Sosial (Facebook & Twitter), Suggestion form, customer service Twitter), suggestion forms, and customer service at airports and
di bandara dan di kantor penjualan. Sampai dengan akhir tahun 2024, sales offices. As of the end of 2024, there was no environmental
tidak terdapat pengaduan lingkungan hidup. complaints received.
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Kinerja Sosial Social Performance
Komitmen untuk Memberikan Layanan Atas Commitment To Provide Equivalent Services
Produk dan/atau Jasa yang Setara Kepada for Products and/or Services To Consumers
Konsumen [OJK F.17] [OJK F.17]
Dalam menjalankan usahanya, Garuda Indonesia senantiasa In running its business, Garuda Indonesia always upholds the
menjunjung tinggi prinsip kesetaraan termasuk menerapkan principle of equality, including implementing the principle of
prinsip kesetaraan layanan kepada konsumen. Perseroan tidak equal service to consumers. The Company does not discriminate
membeda-bedakan layanan berdasarkan suku, agama, ras, warna in its services based on ethnicity, religion, race, skin color, political
kulit, pandangan politik, dan sebagainya. Penerapan kesetaraan views, or any other factor. This commitment to equality aligns with
layanan tersebut merupakan kepatuhan Perseroan terhadap the Consumer Protection Law, Article 7, letter c, which mandates
Undang-Undang Perlindungan Konsumen pasal 7, huruf c, that businesses serve consumers fairly, honestly, and without
yang mewajibkan pelaku usaha memperlakukan atau melayani discrimination. The law explicitly mentioned that "Businesses
konsumen secara benar dan jujur serta tidak diskriminatif. Dalam are prohibited from discriminating against consumers when
penjelasan pasal tersebut disebutkan, “Pelaku usaha dilarang providing services. Businesses are prohibited from discriminating
membedabedakan konsumen dalam memberikan pelayanan. in the quality of service to consumers." Garuda Indonesia further
Pelaku usaha dilarang membeda-bedakan mutu pelayanan emphasizes service equality in its Business Ethics, particularly
kepada konsumen. Kesetaraan layanan juga disampaikan dalam in the Customer Relations section, which outlines the expected
Bab Hubungan dengan Pelanggan dalam Etika Bisnis Garuda conduct of its personnel. This includes providing optimal service
Indonesia yaitu perilaku yang harus ditampilkan oleh insan to all customers, regardless of ethnicity, religion, race, skin color,
Garuda Indonesia antara lain adalah memberikan layanan or social status.
optimal dengan tidak membedakan suku, agama, ras, warna
kulit, dan status sosial.
Aspek Ketenagakerjaan Employment Aspect
Kesetaraan Kesempatan Bekerja [OJK F.18, GRI 405-1] Equality of Employment Opportunity [OJK F.18, GRI 405-1]
PT Garuda Indonesia (Persero) Tbk
Garuda Indonesia senantiasa menjunjung tinggi prinsip Garuda Indonesia consistently upholds the principles of
kesetaraan atau non-diskriminasi kepada karyawan sejak equality and non-discrimination towards employees, starting
proses rekrutmen, dalam pengembangan kompetensi dan karier, from the recruitment process through competency and career
pemberian remunerasi, dan lainnya. Berdasarkan prinsip tersebut, development, remuneration, and beyond. Based on these
Perseroan memberikan kesempatan yang sama kepada karyawan principles, the Company provides equal opportunities for
untuk bekerja dan mengisi posisi atau jabatan sesuai dengan employees to work and occupy positions in line with their
kapasitas dan kompetensi karyawan. Prinsip kesetaraan yang capacities and competencies. The applied principle of equality
diterapkan oleh Perseroan merupakan wujud kepatuhan terhadap reflects the Company's compliance with Law No. 13 of 2003
Undang-Undang No. 13 tahun 2003 dan Undang-Undang and Law No. 6 of 2023. Equal employment opportunities by the
Nomor 6 Tahun 2023, penghormatan terhadap kesetaraan Company is also in line with Law No. 21 of 1999 on the Ratification
kesempatan dalam bekerja selaras dengan Undang-Undang of ILO Convention No. 111 Concerning Discrimination in Respect
2024 Sustainability Repor | Laporan Keberlanjutan
Nomor 21 Tahun 1999 tentang Pengesahan ILO Convention of Employment and Occupation, Presidential Instruction of the
No. 111 Concerning Discrimination in Respect of Employment Republic of Indonesia No. 9 of 2000 on Gender Mainstreaming
and Occupation (Konvensi ILO Mengenai Diskriminasi dalam in National Development, and the Guidelines on Equality and
Pekerjaan dan Jabatan), Instruksi Presiden Republik Indonesia Non-Discrimination in the Workplace in Indonesia (Ministry of
No. 9 Tahun 2000 tentang Pengarusutamaan Gender dalam Manpower and Transmigration of the Republic of Indonesia).
Pembangunan Nasional, serta Panduan Kesetaraan dan Non Specifically, equality is also addressed in Garuda Indonesia's
Diskriminasi di Tempat Kerja di Indonesia (Kementerian Tenaga Business Ethics.
Kerja dan Transmigrasi RI). Secara spesifik, kesetaraan itu juga
telah diatur dalam Etika Bisnis Garuda Indonesia.
Komitmen Garuda Indonesia untuk menciptakan kesetaraan dan Garuda Indonesia's commitment to creating equality and
menghindari diskriminasi dengan memberikan kesempatan avoiding discrimination by providing equal opportunities to
yang setara kepada seluruh pegawai baik pria maupun wanita all male and female employees to work and occupy various
untuk bekerja dan menduduki berbagai posisi, termasuk posisi positions, including top management positions, has resulted in no
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manajemen puncak, telah membuahkan hasil tanpa adanya incidents of discrimination during the reporting year. Therefore,
insiden diskriminasi selama tahun pelaporan. Oleh karena itu, Garuda Indonesia does not need to take any corrective measures
Garuda Indonesia tidak perlu mengambil langkah perbaikan regarding the equality or non-discrimination policy.
terkait kebijakan kesetaraan atau non-diskriminasi tersebut.
Adapun komposisi keberagaman manajemen dan pegawai adalah The composition of management and employee diversity is as
sebagai berikut. follows.
Tabel Keberagaman Manajemen dan Pegawai berdasarkan Level Organisasi [GRI 405-1]
Tabel Keberagaman Manajemen dan Pegawai berdasarkan Level Organisasi [GRI 405-1]
(Dalam Orang)
(In People)
Level Jenis Kelamin Kelompok Usia
Jabatan Gender Age Range
Position Pria Wanita
Level % % Total <30 % 30-50 % >51 % Total
Male Female
Manajemen
Management
Direktur
5 0,11% 1 0,02% 6 0 0,00% 1 0,02% 5 0,11% 6
Director
Pegawai
Employee
Vice
President
32 0,71% 6 0,13% 38 0 0,00% 31 0,68% 7 0,15% 38
Vice
President
Senior
144 3,20% 58 1,29% 202 5 0,11% 171 3,79% 26 0,57% 202
Manager
Manager 279 6,20% 226 5,02% 505 29 0,64% 406 9,01% 70 1,55% 505
PT Garuda Indonesia (Persero) Tbk
Staf
1.818 40,38% 1.933 42,94% 3.751 900 20,00% 2.252 50,02% 599 13,30% 3.751
Staff
Jumlah
2.278 50,60% 2.224 49,40% 4.502 934 20,80% 2.861 63,52% 707 15,68% 4.502
Total
Selain itu, Perseroan juga memberikan kesempatan kerja pada The Company also provides employment opportunities to
calon pegawai disabilitas melalui rekrutmen pegawai darat. prospective employees with disabilities through the recruitment
Adapun persyaratan yang harus dipenuhi oleh calon pegawai of ground employees. The requirements that must be met by
disabilitas yaitu dengan melampirkan surat keterangan resmi prospective employees with disabilities are by attaching an
dari Rumah Sakit Pemerintah yang menyatakan jenis dan derajat official certificate from a Government Hospital stating the type
disabilitas maksimal derajat 2 berdasarkan Peraturan Menteri and degree of disability of a maximum of degree 2 based on the
2024 Sustainability Repor | Laporan Keberlanjutan
Kesehatan Republik Indonesia No: 104/MENKES/PER/II/1999 Regulation of the Minister of Health of the Republic of Indonesia
tentang Rehabilitasi Medik pada Pasal 7. No. 104/MENKES/PER/II/1999 concerning Medical Rehabilitation
in Article 7.
Rekrutmen dan Turnover Recruitment and Turnover
Seiring dengan perkembangan teknologi, tuntutan akan sumber Along with technological developments, the demand for
daya manusia yang unggul, terampil, dan kompeten semakin superior, skilled, and competent human capital is increasing.
meningkat. Oleh karenana, dalam rangka memenuhi kebutuhan Therefore, to meet its human capital needs, the Company is
sumber daya manusia, Perseroan melakukan rekrutmen bagi recruiting employees through the Management Development
pegawai darat melalui Management Development Program Program (MDP). The Company is committed to conducting
(MDP). Perseroan berkomitmen untuk melakukan perekrutan transparent recruitment and providing equal opportunities for
secara transparan dan memberikan kesempatan yang sama applicants regardless of gender, race, religion, and ethnicity.
bagi pelamar terlepas dari jenis kelamin dan SARA. Pelaksanaan The implementation of recruitment refers to the Human
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rekrutmen mengacu pada Human Capital Manual Terbitan 8 Capital Manual Issue 8 Amendment 2 dated December 29,
Amandemen 2 Tanggal 29 Desember 2022. Proses rekrutmen 2022. The recruitment process is carried out transparently
dilakukan secara transparan dan independen melalui website and independently through the Company's career website
karir Perseroan http://career.garuda-indonesia.com & Corporate http://career.garuda-indonesia.com & Corporate Information
Information dan juga secara aktif mencegah terjadinya penipuan- and also actively prevents recruitment fraud in the name of
penipuan rekrutmen yang mengatasnamakan Garuda Indonesia Garuda Indonesia by disseminating the Fraud Alert info graphic
dengan melakukan sosialisasi infografis Waspada Penipuan through social media Instagram (@garuda.indonesia), Twitter (@
melalui media sosial instagram (@garuda.indonesia), twitter (@ recruitmentGA), Facebook (Garuda Indonesia), LinkedIn (Garuda
recruitmentGA), facebook (Garuda Indonesia), linkedin (Garuda Indonesia).
Indonesia).
Pada tahun 2024, Garuda Indonesia telah melaksanakan proses In 2024, Garuda Indonesia conducted the employee recruitment
rekrutmen pegawai di 5 (lima) kota, yakni Makassar, Manado, process in five cities: Makassar, Manado, Padang, Surabaya, and
Padang, Surabaya, dan Yogyakarta. Perseroan telah merekrut Yogyakarta. The Company has recruited 302 employees.
302 orang karyawan.
Rekrutmen Karyawan Baru Berdasarkan Kelompok Usia
Age-Group-Based Recruitment of New Employees
(Dalam Orang)
(In People)
Kelompok Usia
2024 2023 2022
Age Group
18-20 tahun
0 0 0
18-20 years old
21-30 tahun
229 113 9
21-30 years old
31-40 tahun
55 0 8
31-40 years old
41-50 tahun
PT Garuda Indonesia (Persero) Tbk
10 0 5
41-50 years old
>50 tahun
8 2 3
>50 years old
Total 302 115 25
Komposisi Karyawan Baru Berdasarkan Jenis Kelamin
Gender-Based New Employee Composition
(Dalam Orang)
(In People)
Uraian
2024 Sustainability Repor | Laporan Keberlanjutan
2024 2023 2022
Description
Pria
125 43 24
Male
Wanita
177 72 1
Female
Total 302 115 25
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Rekrutmen Karyawan Baru Berdasarkan Wilayah Kerja
Work-Area-Based Recruitment of New Employees
(Dalam Orang)
(In People)
Wilayah
2024 2023 2022
Work Area
Jakarta (Kantor Pusat)
302 115 25
Jakarta (Head Office)
Di Luar Jakarta
0 0 0
Outside Jakarta
Total 302 115 25
Karyawan yang berhenti bekerja merupakan hal yang wajar Employees leaving their jobs is a normal part of a company's
dalam dinamika sebuah perusahaan, namun tetap menjadi dynamics, but it remains a challenge for the organization. An
tantangan bagi organisasi. Keputusan seorang karyawan untuk employee's decision to resign can be influenced by various
mengundurkan diri dapat dipengaruhi oleh berbagai faktor, mulai factors, from personal reasons, career changes, to dissatisfaction
dari alasan pribadi, perubahan karier, hingga ketidakpuasan with working conditions. In 2024, 279 employees resigned.
terhadap kondisi kerja. Pada tahun 2024, terdapat 279 orang
karyawan berhenti bekerja.
Komposisi Karyawan Berhenti Bekerja Berdasarkan Kelompok Usia
Age-Group-Based Composition of Employees Leaving the Company
(Dalam Orang)
(In People)
Kelompok Usia
2024 2023 2022
Age Group
18-20 tahun
0 0 0
18-20 years old
PT Garuda Indonesia (Persero) Tbk
21-30 tahun
57 36 116
21-30 years old
31-40 tahun
86 58 280
31-40 years old
41-50 tahun
22 23 92
41-50 years old
>50 tahun
114 73 414
>50 years old
Total 279 190 902
Komposisi Karyawan Berhenti Bekerja Berdasarkan Jenis Kelamin
2024 Sustainability Repor | Laporan Keberlanjutan
Gender-based Composition of Employees Leaving the Company
(Dalam Orang)
(In People)
Uraian
2024 2023 2022
Description
Pria
133 96 426
Male
Wanita
146 94 476
Female
Total 279 190 902
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Komposisi Karyawan Berhenti Bekerja Berdasarkan Wilayah Kerja
Work-Area-Based Composition of Employees Leaving the Company
(Dalam Orang)
(In People)
Wilayah
2024 2023 2022
Work Area
Jakarta (Kantor Pusat)
223 20 879
Jakarta (Head Office)
Di Luar Jakarta
56 170 23
Outside Jakarta
Total 279 190 902
Berbagai alasan karyawan karyawan meninggalkan Perseroan The following are among the various reasons employees leave
di antaranya sebagai berikut.
Tabel Penyebab Karyawan Meninggalkan Perseroan dan Tingkat Turnover
Table of Reasons for Employees Leaving the Company and Turnover Rate
(Dalam Orang)
(In People)
Wilayah
2024 2023 2022
Work Area
Pensiun
87 42 73
Retirement
Pensiun Dini
55 89 752
Early Retirement
Meninggal
PT Garuda Indonesia (Persero) Tbk
1 5 7
Death
Mengundurkan Diri
14 13 25
Resignation
Diberhentikan
122 41 45
Dismissal
Jumlah karyawan meninggalkan Perseroan (mengundurkan diri dan
alasan lainnya)
279 42 902
Number of employees leaving the Company (resignation and other
reasons)
Jumlah karyawan awal tahun
4.502 4.459 5.203
Number of employees at the start of the year
Jumlah karyawan akhir tahun
2024 Sustainability Repor | Laporan Keberlanjutan
4.413 4.401 4.459
Number of employees at the end of the year
(Jumlah karyawan awal tahun + akhir tahun) x ½
(Number of employees at the start of the year + at the end of the 4.458 4.430 4.822
year) x 1/2
Tingkat Turnover
6% 4% 19%
Turnover Rate
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Tabel Turnover Karyawan yang Berhenti Bekerja Karena Mengundurkan Diri Berdasarkan
Usia
Table of Age-Based Employee Turnover Due to Resignations
Keterangan
2024 2023 2022
Description
18-20 tahun
0 0 0
18-20 years old
21-30 tahun
6% 4% 19%
21-30 years old
31-40 tahun
4% 3% 14%
31-40 years old
41-50 tahun
4% 4% 8%
41-50 years old
>50 tahun
16% 10% 60%
>50 years old
Tabel Turnover Karyawan yang Berhenti Bekerja Karena Mengundurkan Diri Berdasarkan
Jenis Kelamin
Table of Gender-Based Employee Turnover Due to Resignations
Keterangan
2024 2023 2022
Description
Pria
6% 4% 18%
Male
Wanita
7% 4% 22%
Female
PT Garuda Indonesia (Persero) Tbk
Tabel Turnover Karyawan yang Berhenti Bekerja Karena Mengundurkan Diri Berdasarkan
Wilayah Kerja
Table of Work-Area-Based Employee Turnover Due to Resignations
Keterangan
2024 2023 2022
Description
Jakarta (Kantor Pusat)
5% 4% 20%
Jakarta (Head Office)
2024 Sustainability Repor | Laporan Keberlanjutan
Di Luar Jakarta
34% 15% 16%
Outside Jakarta
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Pelatihan dan Pengembangan Kompetensi [OJK F.22, GRI Competency Training and Development [OJK F.22, GRI 404-1,
404-1, 404-2, 404-3] 404-2, 404-3]
Sebagai perusahaan penerbangan nasional yang terus As a growing national airline company, Garuda Indonesia faces
berkembang, Garuda Indonesia menghadapi tantangan untuk the challenge of remaining a market leader in a highly dynamic
tetap menjadi pemimpin pasar di industri yang sangat dinamis and competitive industry. To ensure long-term sustainability and
dan kompetitif. Untuk memastikan keberlanjutan dan kesuksesan success, Garuda Indonesia recognizes the importance of managing
jangka panjang, Garuda Indonesia menyadari pentingnya excellent human resources (HR) who have competencies that
pengelolaan sumber daya manusia (SDM) yang unggul dan are in line with the demands of the times. Garuda Indonesia's
memiliki kompetensi yang sesuai dengan tuntutan zaman. competency development program was launched with the aim
Program pengembangan kompetensi di Garuda Indonesia of improving the quality of the company's human resources in
diluncurkan dengan tujuan untuk meningkatkan kualitas SDM line with the rapid changes in technology, industry policies, and
yang dimiliki perusahaan, seiring dengan perubahan cepat dalam evolving customer expectations. As part of the companys vision
teknologi, kebijakan industri, serta harapan pelanggan yang terus to become a leading airline, Garuda Indonesia is committed to
berkembang. Sebagai bagian dari visi perusahaan untuk menjadi creating a work environment that supports the development of
maskapai yang terdepan, Garuda Indonesia berkomitmen untuk employees' technical and non-technical skills, which include
menciptakan lingkungan kerja yang mendukung pengembangan managerial, leadership, communication, and technical skills
keterampilan teknis dan non-teknis karyawan, yang mencakup specific to the aviation industry.
kemampuan manajerial, kepemimpinan, komunikasi, serta
keterampilan teknis yang spesifik dalam industri penerbangan.
Dalam memberikan program pengembangan kompetensi, In providing competency development programs, Garuda
Garuda Indonesia menjunjung tinggi prinsip kesetaraan dengan Indonesia upholds the principle of equality by ensuring that every
memastikan bahwa setiap pegawai, tanpa memandang latar employee, regardless of background, position, or gender, has the
belakang, posisi, atau gender, memiliki kesempatan yang same opportunity to participate in training and development that
sama untuk mengikuti pelatihan dan pengembangan yang can improve employee skills and abilities. The training program
dapat meningkatkan keterampilan serta kemampuan pegawai. management is divided into 8 (eight) categories, namely Pilot
Pengelolaan program pelatihan dibagi menjadi 8 (delapan) Training Flight Attendant Training, Flight Operation Officer and
kategori, yaitu Pilot Training Flight Attendant Training, Flight Ground Operational Support Training, Sales and Marketing
PT Garuda Indonesia (Persero) Tbk
Operation Officer dan Ground Operational Support Training, Training, Maintenance and Engineering Training, Ground Service
Sales and Marketing Training, Maintenance and Engineering Training, Cargo Training, Leadership Training, and General Training.
Training, Ground Service Training, Cargo Training, Leadership
Training, dan General Training.
Perseroan telah melakukan program pengembangan kompetensi The Company has conducted competency development programs
di tahun 2024, terkait leadership (struktural level), culture in 2024, related to leadership (structural level), culture (including
(termasuk diversity), compliance (semua pegawai), data protection diversity), compliance (all employees), data protection (all
(Semua pegawai), dan inclusivity (women development). Pada employees), and inclusivity (women development). In 2024,
tahun 2024, Perseroan telah menyelenggarakan 3.212 pelatihan the Company has organized 3,212 trainings attended by 21,398
yang diikuti 21.398 peserta dari Internal perusahaan. Berikut participants from within the Company. The following is detailed
2024 Sustainability Repor | Laporan Keberlanjutan
adalah informasi detail tentang program training dari yaitu: information about the training program of the Company:
Tabel Realisasi Program Pengembangan Kompetensi Tahun 2024
Table of Competency Development Program Realization in 2024
Realisasi 2024
2024 Realization Tempat
Nama Pelatihan Penyelenggara
Training Name Jumlah Jumlah Jam Pelatihan Organizer
Jumlah Peserta Training Place
Pelatihan Total Participants
Pelatihan
Total Training Total Training Hours
GITC
Boeing (SIN)
Pilot 2.166 10.322 98.758 Internal
CAE (SIN)
ANA (HND)
154 Flight Attendant 596 7.761 240.813 GITC Internal
Page 155
Tabel Realisasi Program Pengembangan Kompetensi Tahun 2024
Table of Competency Development Program Realization in 2024
Realisasi 2024
2024 Realization Tempat
Nama Pelatihan Penyelenggara
Training Name Jumlah Jumlah Jam Pelatihan Organizer
Jumlah Peserta Training Place
Pelatihan Total Participants
Pelatihan
Total Training Total Training Hours
FOO & Ground Support 160 917 16.054 GITC Internal
GITC
Maintenance and Engineering 38 393 7.736 Internal
GMF
GITC
Airline Business 136 863 10.412 Internal
Terminal Cargo
Management and Development
116 1142 28.605 GITC Internal
Training
TOTAL 3.212 21.398 402.378
Tabel Perkembangan Jumlah Peserta Pengembangan Kompetensi
Table of Competency Development Program Realization in 2024
Keterangan
2024 2023 2022
Description
Peserta Pelatihan (orang)
21.398 21.415 23.415
Training Participants (people)
Selama tahun 2024, jumlah peserta yang memperoleh pelatihan In 2024, a total of 21,398 participants received training, amounting
adalah 21.398 orang dengan jumlah jam pelatihan 402.378 to 402,378 hours of training. The average training hours per
jam. Rata-rata jam pelatihan setiap karyawan adalah 19 jam employee is 19 hours per employee.
per karyawan.
PT Garuda Indonesia (Persero) Tbk
Tabel Rata-Rata Jam Pelatihan Pegawai [OJK F.22]
Table of Average Employee Training Hours [OJK F.22]
Jumlah Karyawan yang Rata-rata Jam Pelatihan Setiap
Memperoleh Pelatihan (Orang) Jam Pelatihan (Jam) Karyawan (Jam/Orang)
Uraian Number of Employees Receiving Training Hours (Hours) Average Training Hours Per Employee
Description Training (People) (Hours/Person)
2024 2023 2022 2024 2023 2022 2024 2023 2022
Keseluruhan
21.398 21.415 23.415 402.378 332.981 280.884 19 16 12
Overall
2024 Sustainability Repor | Laporan Keberlanjutan
Berdasarkan Jenis Kelamin
Based on Gender
Pria
14.052 11.109 12.108 180.380 146.255 145.977 13 13 12
Male
Wanita
7.346 10.306 11.307 221.998 186.726 134.908 30 18 12
Female
Berdasarkan Kategori Jabatan
Based on Position Category
Vice President 194 102 143 2.662 998 1.271 14 10 9
Senior
621 339 417 9.735 4.440 4.444 16 13 11
Manager
Manager 1617 2.529 2.948 26.015 32.103 35.922 16 13 12
Duty Manager/
9 134 124 206 1.697 1.501 23 13 12
Supervisor
Staff 18.957 18.311 19.783 363.760 293.743 237.745 19 16 12 155
Page 156
Untuk menunjang peningkatan karir pegawai, Perseroan telah To support employee career development, the Company has
melakukan pelatihan-pelatihan sebagai berikut. conducted the following training.
Pelatihan Program Bantuan Peralihan Tahun 2024
Transition Assistance Program Training of 2024
Jumlah
Materi Pelatihan Tujuan Waktu dan Tempat Peserta
Materi Pelatihan Tujuan Waktu dan Tempat Jumlah
Peserta
Basic Leadership for Membekali para Department Head Perusahaan dengan: 6-8 Mar 24 – GITC
22
Junior Officer Batch 1 1. Leadership Foundation March 6-8, 2024 – GITC
Memahami dasar-dasar kepemimpinan serta memperoleh
Basic Leadership for 24-26 Apr 24 – GITC
wawasan langsung dari pimpinan untuk memperkuat peran 22
Junior Officer Batch 2 April 24-26, 2024 – GITC
sebagai pemimpin.
Basic Leadership for 2. Personal Capacity 29-31 Mei 24 – GITC
23
Junior Officer Batch 3 Meningkatkan kemampuan dalam menyelesaikan masalah May 29-31, 2024 – GITC
Basic Leadership for serta mengelola waktu secara efektif untuk mendukung 19-21 Jun 24 – GITC
produktivitas. 23
Junior Officer Batch 4 June 19-21, 2024 – GITC
3. Giving Assignment
Basic Leadership for Menguasai cara memberikan tugas secara tepat dan 31 Jul-2 Aug 24 – GITC
28
Junior Officer Batch 5 menyelenggarakan rapat yang efisien serta berorientasi July 31 -August 2, 2024 – GITC
Basic Leadership for pada hasil. 28-30 Aug 24 – GITC
4. Developing Others 16
Junior Officer Batch 6 August 28-30, 2024 – GITC
Mengembangkan keterampilan membimbing dan melatih
Basic Leadership for orang lain guna mendukung pertumbuhan individu dan tim. 9-11 Okt 24 – GITC
25
Junior Officer Batch 7 5. Interpersonal Skills October 9-11 2024 – GITC
Membangun hubungan kerja yang positif dan meningkatkan
citra diri sebagai pemimpin melalui penampilan dan sikap
yang profesional
Equipping Company Department Heads with:
1. Leadership Foundation
Building positive working relationships and enhancing your
image as a leader through professional appearance and
PT Garuda Indonesia (Persero) Tbk
attitude.
2. Personal Capacity
Building positive working relationships and enhancing your
Basic Leadership for image as a leader through professional appearance and 26-28 Nov 24 – GITC
24
Junior Officer Batch 8 attitude. November 26-28, 2024 – GITC
3. Giving Assignment
Improving problem-solving and time management skills to
support productivity.
4. Developing Others
astering how to assign tasks appropriately and conduct
efficient, results-oriented meetings.
5. Interpersonal Skills
Developing skills in mentoring and coaching others to
support individual and team growth.
2024 Sustainability Repor | Laporan Keberlanjutan
156
Page 157
Pelatihan Program Bantuan Peralihan Tahun 2024
Transition Assistance Program Training of 2024
Jumlah
Materi Pelatihan Tujuan Waktu dan Tempat Peserta
Materi Pelatihan Tujuan Waktu dan Tempat Jumlah
Peserta
Garuda Emerging Membekali para Division Head Perusahaan dengan :
2-4 Okt 24 – GITC
Leadership Program 1. Memberikan pemahaman dan keterampilan memimpin dan 25
October 2-4, 2024 – GITC
Batch 1 membangun kinerja terbaik dalam organisasi.
2. Memberikan keterampilan cara mengelola orang dan
Garuda Emerging
organisasi secara tepat dan adaptif. 21-23 Okt 24 GITC
Leadership Program 26
3. Memberikan pemahaman tentang pentingnya inovasi dalam October 21-23, 2024 – GITC
Batch 2
menghadapi bisnis yang semakin dinamis.
Garuda Emerging 4. Memberikan pemahaman pengetahuan dan keterampilan 11-13 Dec 24 – GITC
Leadership Program kepada para pemimpin dalam hal pemecahan masalah yang 26
December 11-13, 2024 – GITC
Batch 3 kreatif dan pengambilan keputusan yang tepat dengan
berbagai teknik dan pendekatan.
5. Memberikan pengetahuan dan keterampilan praktis untuk
dapat mengembangkan kemampuan berpikir secara
kritis dalam merumuskan masalah, menemukan akar
permasalahan, hingga menghasilkan alternatif solusi dan
memilih solusi terbaik untuk dilakukan.
Equipping Company Division Heads with:
1. Providing an understanding of and skills in leading and
building top performance within the organization
Garuda Emerging 2. Providing skills on how to manage people and organizations 20-22 Nov 24 – GITC
Leadership Program appropriately and adaptively 26
November 20-22, 2024 – GITC
Batch 4 3. Providing an understanding of the importance of innovation
in facing increasingly dynamic businesses
4. Providing leaders with knowledge and skills in creative
problem solving and appropriate decision making using
various techniques and approaches
5. Providing practical knowledge and skills to develop critical
thinking skills in formulating problems, identifying root
PT Garuda Indonesia (Persero) Tbk
causes, generating alternative solutions, and selecting the
best solution to implement
Garuda Executive 1. Membekali para Group Head dengan kompetensi yang 31 Okt-1 Nov – Bogor
Leadership Program diperlukan untuk memahami kondisi organisasi dan October 31-November 1, 2024 - 17
Batch 1 positioning di pasar, Bogor
2. Mengembangkan kemampuan untuk menavigasi tujuan dan
mengidentifikasi peluang strategi,
3. Memprioritaskan fokus terhadap pelanggan, dan
menginspirasi orang lain, serta
4. Memimpin perubahan secara efektif, dan menyalakan
semangat kreativitas untuk mengembangkan solusif inovatif.
Garuda Executive 1. Equipping Group Heads with the necessary competencies to 6-7 Nov 24 – Bogor
Leadership Program understand the organization's condition and positioning in 21
November 6-7 2024 - Bogor
Batch 2 the market,
2024 Sustainability Repor | Laporan Keberlanjutan
2. Develop the ability to navigate goals and identify strategic
opportunities,
3. Prioritize focus on customers, and inspire others, as well as
4. Lead change effectively, and ignite creativity to develop
innovative solutions.
Perseroan juga memberikan program pelatihan prapensiun The Company also provides pre-retirement training programs
kepada karyawan yang akan memasuki masa prapensiun. to employees who will enter the pre-retirement period. This
Pelatihan ini bertujuan untuk menyiapkan pegawai yang akan training aims to prepare employees who will retire so that at the
memasuki masa pensiun sehingga pada saat pensiun memiliki time of retirement they have the mindset and concept to open a
pola pikir dan konsep untuk membuka usaha secara mandiri business independently and remain prosperous. However, since
dan tetap sejahtera. Namun sejak pasca pandemi program ini the post-pandemic period, this program has been temporarily
dihentikan sementara hingga pemberitahuan selanjutnya. suspended until further notice.
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Dalam upaya mencapai tujuan kinerja perusahaan, program To achieve the Company's performance goals, career development
pengembangan karier dirancang dengan prinsip kesetaraan dan programs are designed based on the principles of equality
keadilan, dengan tetap memperhatikan faktor-faktor seperti kinerja and fairness, while still considering factors such as individual
individu, pemenuhan KPI, tingkat pendidikan, dan kompetensi performance, KPI achievement, educational background, and
setiap pegawai. Setiap karyawan didorong untuk memberikan employees’ competency. Every employee is encouraged to deliver
kinerja terbaiknya, membuka peluang untuk naik ke posisi yang their best performance, creating opportunities to advance to higher
lebih tinggi. Seluruh aktivitas pengembangan direncanakan, positions. All development activities are strategically planned,
dipantau, dan dievaluasi melalui Employee Development Plan monitored, and evaluated through the Employee Development
(EDP). Pengembangan SDM dapat disesuaikan dengan kebutuhan Plan (EDP). HC development is tailored to individual needs
individu melalui berbagai metode, seperti coaching dan mentoring through various approaches, such as coaching and mentoring
antara atasan dan bawahan, penugasan yang menantang, serta between supervisors and subordinates, challenging assignments,
pelatihan keterampilan praktis. Proses pengembangan pegawai and practical skills training. The employee development process
dilakukan dengan memperhatikan kompetensi dan persyaratan takes into account competencies and job requirements, employee
jabatan, aspirasi pegawai yang telah disetujui oleh atasan, serta aspirations that have been approved by supervisors, as well as
prioritas dan kebutuhan Perseroan secara keseluruhan. the priorities and needs of the Company as a whole.
Perseroan juga melakukan pemetaan terhadap calon suksesor The Company also conducted a mapping of successor candidates
untuk posisi struktural di setiap direktorat guna menilai tingkat for structural positions in each directorate to assess the level
kesiapan dan kebutuhan pengembangan para calon tersebut. of readiness and development needs of these candidates. The
Pemetaan dalam Perencanaan Suksesi ini juga mempermudah mapping in Succession Planning also makes it easier to identify
untuk mengidentifikasi posisi-posisi yang memiliki dampak positions that have a direct impact on the company's business
langsung terhadap kelangsungan bisnis perusahaan atau posisi continuity or positions with special qualifications that require
dengan kualifikasi khusus yang memerlukan waktu lebih lama more time to prepare successor candidates. Based on the results
untuk mempersiapkan calon suksesor. Berdasarkan hasil asesmen of assessments and succession planning, 523 people have been
maupun perencanaan suksesi, tercatat 523 orang yang telah promoted to new positions.
dipromosikan ke jabatan baru.
Selain itu, pengembangan karier juga dilakukan melalui rotasi In addition, career development is also carried out through job
jabatan yang melibatkan pegawai dari level Officer hingga Vice rotations involving employees from Officer to Vice President level.
PT Garuda Indonesia (Persero) Tbk
President. Pada tahun 2024, tercatat sebanyak 3.575 orang yang In 2024, there were 3,575 people who participated in job rotations,
mengikuti rotasi jabatan, mengalami peningkatan hampir 200% an increase of almost 200% compared to 2023, due to several
dibandingkan dengan tahun 2023, yang disebabkan oleh beberapa factors, with organizational changes as the main cause. In 2024,
faktor, dengan perubahan organisasi sebagai penyebab utama. Di the company also conducted competency assessments to evaluate
tahun 2024, Perseroan juga melaksanakan asesmen kompetensi the suitability of employees' abilities for the positions to be filled.
untuk mengevaluasi kesesuaian kemampuan pegawai dengan posisi The internal competency assessment process decreased by 9%
yang akan diisi. Proses asesmen kompetensi internal mengalami compared to 2023, with a total of 174 employees participating. In
penurunan sebesar 9% dibandingkan tahun 2023, dengan total addition to internal assessment activities, to fill vacant positions
peserta mencapai 174 pegawai. Selain kegiatan asesmen internal, on the Board of Directors of subsidiaries, the company has also
untuk mengisi posisi kosong di jajaran Direksi Entitas Anak, carried out due diligence and assessments in accordance with
perusahaan juga telah melaksanakan uji kelayakan dan asesmen the standards set by the Ministry of SOEs for candidates both
2024 Sustainability Repor | Laporan Keberlanjutan
sesuai dengan standar yang ditetapkan oleh Kementerian BUMN internal and external to the company.
untuk kandidat baik internal maupun eksternal perusahaan.
Hasil Penilaian dan Relevansi Pengembangan Karier
Jumlah Pegawai yang Assessment Results and Relevance of Career Development
Tahun
Mendapatkan Peninjauan
Year Promosi Mutasi/Rotasi Demosi
Number of Employees Undergoing Review
Promotions Mutations/Rotations Demotion
4.107 (100% dari total karyawan tetap)
2024 523 3.575 -
4,107 (100% of total permanent employees)
4.161 (100% dari total karyawan tetap)
2023 194 718 -
4,161 (100% of total permanent employees)
4.296 (100% dari total karyawan tetap)
2022 4,296 (100% of total permanent employees) 266 561 -
158
Page 159
Kebebasan Berserikat [GRI 2-30, 402-1, 407-1, TR-AL-310a.1, TR- Freedom of Association[GRI 2-30, 402-1, 407-1, TR-AL-310a.1, TR-
AL-310a.2] AL-310a.2]
Perseroan senantiasa membangun hubungan industrial The company consistently fosters harmonious industrial relations
yang harmonis. Hubungan industrial yang harmonis antara between the Company and employees as they are crucial for
perusahaan dengan pegawai merupakan faktor penting untuk the sustainable operation of the business. The Company always
terselenggaranya operasional usaha yang berkelanjutan. guarantees the right to freedom of association of all employees
Perseroan senantiasa menjamin hak kebebasan berserikat in all operational areas. In line with Law No. 13 of 2003 on
seluruh pegawai di seluruh wilayah operasional. Sesuai dengan Manpower, as well as the Decree of the Minister of Manpower and
Undang-Undang No.13 Tahun 2003 tentang Ketenagakerjaan, Transmigration No. Kep 255/Men/2003 on the Procedures for
serta Keputusan Menteri Tenaga Kerja dan Transmigrasi No. Kep the Formation and Composition of the Bipartite LKS Membership,
255/Men/2003 tentang Tatacara Pembentukan dan Susunan Garuda Indonesia has established a Collective Labor Agreement
Keanggotaan LKS Bipartit, Garuda Indonesia telah memiliki (CLA) developed by management in collaboration with the Labor
Perjanjian Kerja Bersama (PKB) yang disusun manajemen Union.
bersama dengan Serikat Pekerja.
Pengelolaan hubungan industrial dilakukan Perseroan dengan The Company manages industrial relations by committing to
berkomitmen menjalankan ketentuan-ketentuan dalam the implementation of the provisions in the Collective Labor
Perjanjian Kerja Bersama (PKB) periode 2018-2020 beserta Agreement (CLA) for the 2018–2020 period and its extensions
perpanjangannya agar tetap diimplementasikan dengan baik to ensure it is well implemented in coordination with the Labor
dengan berkoordinasi bersama Serikat Pekerja sampai dengan Union, until the latest CLA is established, as the Company is still
PKB terbaru ditetapkan mengingat hingga saat ini Perseroan in the process of negotiating the renewal of the CLA with the
masih dalam proses perundingan pembaharuan PKB bersama Labor Union. The Company opens communication channels to
Serikat Pekerja. Perseroan membuka ruang komunikasi baik both the Labor Union and workers to convey rights, obligations,
kepada Serikat Pekerja maupun pekerja sebagai sarana untuk complaints, and ideas aimed at creating a harmonious working
menyampaikan hak, kewajiban, keluh-kesah, dan ide-ide yang relationship between the workers and the management of the
bertujuan untuk menciptakan suasana hubungan kerja yang Company. The Company actively takes measures to resolve any
harmonis antara pekerja dan manajemen Perseroan. Perseroan industrial disputes by referring to the CLA and applicable laws.
secara aktif melakukan upaya-upaya dalam rangka penyelesaian
setiap perselisihan industrial dengan mengacu kepada PKB dan
PT Garuda Indonesia (Persero) Tbk
Undang-Undang yang berlaku.
Seiring dengan kebijakan manajemen untuk tetap menjaga In line with the management policy to maintain communication
komunikasi antara manajemen dan pekerja, Perseroan tetap between management and employees, the Company continues
meningkatkan intensitas komunikasi dengan serikat pekerja, to increase communication intensity with labor unions, including
termasuk dengan pekerja secara langsung sebagai sarana untuk directly with employees to convey rights, obligations, complaints,
menyampaikan hak, kewajiban, keluh kesah, termasuk ide-ide and ideas from employees that aim to create harmonious
dari pegawai yang bertujuan untuk menciptakan hubungan kerja working relationships and achieve the Company’s objectives.
yang harmonis serta tercapainya tujuan Perseroan. Berkaca pada The various activities between management and the labor union
berbagai kegiatan antara manajemen dan serikat pekerja di atas mentioned above demonstrate that Garuda Indonesia guarantees
membuktikan bahwa Garuda Indonesia menjamin kebebasan its employees' freedom to associate, as stipulated in the Republic
2024 Sustainability Repor | Laporan Keberlanjutan
karyawannya untuk berserikat, sebagaimana diatur dalam of Indonesia Law No. 21 of 2000 on Labor Unions, the Republic of
Undang-Undang Republik Indonesia Nomor 21 Tahun 2000 Indonesia Law No. 13 of 2003 on Manpower, and ILO Convention
tentang Serikat Pekerja/Serikat Buruh, Undang- Undang Republik No. 87/1948 on Freedom of Association and Protection of the
Indonesia Nomor 13 Tahun 2003 tentang Ketenagakerjaan, serta Right to Organize. During 2024, there were no work stoppages
Konvensi ILO No.: 87/1948 tentang Kebebasan Berserikat dan (strikes) by employees. As such, there were no working days
Perlindungan atas Hak Berorganisasi (Freedom of Association lost due to strike action during this period.
and Protection of Right to Organize). Selama tahun 2024, tidak
terdapat penghentian kerja (pemogokan kerja) yang dilakukan
oleh pegawai. Dengan demikian, tidak terdapat hari kerja yang
hilang akibat aksi mogok selama periode tersebut.
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Tenaga Kerja Anak dan Tenaga Kerja Paksa [OJK F.19] Child Labor and Forced Labor [OJK F.19]
Garuda Indonesia berkomitmen untuk mendukung penuh Garuda Indonesia is committed to fully supporting the elimination
penghapusan pekerja anak dan praktik kerja paksa. Upaya of child labor and forced labor practices. A concrete effort to
nyata untuk mengukuhkan dukungan tersebut adalah Perseroan strengthen this support is that the Company implements a clear
memiliki kebijakan yang jelas tentang usia minimal karyawan policy on the minimum age of employees and employee working
maupun jam kerja karyawan. Usia minimal karyawan adalah 18 hours. The minimum age of employees is 18 years old, while the
tahun, sedangkan jam kerja yang disepakati adalah 8 (delapan) agreed working hours are 8 (eight) hours, 1 (one) day, and 40
jam 1 (satu) hari dan 40 (empat puluh) jam 1 (satu) minggu untuk (forty) hours, 1 (one) week, for 5 (five) working days in 1 (one)
5 (five) hari kerja dalam 1 (satu) minggu, sesuai dengan pasal 77 week, following article 77 of Law No. 13 of 2003 concerning
Undang-Undang No. 13 tahun 2003 tentang Ketenagakerjaan. Manpower.
Selain itu, Garuda Indonesia juga memberlakukan sistem sistem In addition, Garuda Indonesia also implements a shift work
kerja bergiliran (shift work), yang pengaturannya disesuaikan system, the arrangement of which is adjusted to the conditions
dengan kondisi lapangan pekerjaan pada beberapa unit kerja dan of the work field in several work units and certain employee
level karyawan tertentu. Dengan pengaturan tersebut, apabila levels. Under this arrangement, any excess working hours will
terdapat kelebihan waktu kerja, hal itu akan diperhitungkan be considered overtime, with compensation rates set by the
sebagai kerja lembur yang besaran kompensasinya telah Company to ensure that employees are not disadvantaged.
ditetapkan Perseroan sehingga tidak merugikan karyawan. Tak Moreover, Garuda Indonesia provides employees with the
hanya itu, Garuda Indonesia juga memberikan kesempatan opportunity to take breaks at certain hours.
kepada karyawan untuk beristirahat pada jam-jam tertentu.
Penetapan batasan yang jelas tentang usia dan jam kerja karyawan The establishment of clear boundaries regarding employee
merupakan implementasi undang-undang ketenagakerjaan dan age and working hours is an implementation of labor laws and
beberapa regulasi yang lain, seperti Undang-Undang Republik other regulations, such as the Republic of Indonesia Law No. 20
Indonesia No. 20 Tahun 1999 tentang Pengesahan ILO Convention of 1999 on the Ratification of ILO Convention No. 138 Concerning
No. 138 Concerning Minimum Age for Admission to Employment Minimum Age for Admission to Employment, and the Republic of
(Konvensi ILO Mengenai Usia Minimum untuk Diperbolehkan Indonesia Law No. 1 of 2000 on the Ratification of ILO Convention
PT Garuda Indonesia (Persero) Tbk
Bekerja), dan Undang-Undang Republik Indonesia No. 1 Tahun No. 182 Concerning the Prohibition and Immediate Action for the
2000 tentang Pengesahan ILO Convention No. 182 Concerning Elimination of the Worst Forms of Child Labor. Additionally, the
The Prohibition And Immediate Action for The Elimination of The policy on working hours, including regulations on overtime to
Worst Forms of Child Labour (Konvensi ILO No. 182 mengenai prevent forced labor, aligns with the Republic of Indonesia Law
Pelarangan dan Tindakan Segera Penghapusan Bentuk-Bentuk No. 19 of 1999 on the Ratification of ILO Convention No. 105
Pekerjaan Terburuk untuk Anak). Adapun kebijakan tentang jam Concerning the Abolition of Forced Labor.
kerja yang jelas, termasuk pengaturan tentang lembur sehingga
tidak terjadi kerja paksa, sejalan dengan Undang-Undang
Republik Indonesia No. 19 Tahun 1999 tentang Pengesahan ILO
Convention No. 105 Concerning The Abolition of Forced Labour
(Konvensi ILO Mengenai Penghapusan Kerja Paksa).
2024 Sustainability Repor | Laporan Keberlanjutan
Upah Minimum Regional [OJK F.20, GRI 405-2] Regional Minimum Wage [OJK F.20, GRI 405-2]
Dalam memberikan remunerasi kepada pegawai, jumlah In providing remuneration to employees, the amount and scale
dan besaran remunerasi ditentukan berdasarkan posisi, of remuneration are determined based on position, competence,
kompetensi, dan akuntabilitas dengan menciptakan internal and accountability, by creating internal equity based on objective
equity yang didasarkan pada kriteria yang bersifat objektif serta criteria, while also considering external competitiveness and
memperhatikan external competitiveness dan market position market position in line with the Company's capabilities. Salaries
(harga pasar) sesuai dengan kemampuan Perseroan. Gaji di in the Company are grouped based on professions such as pilots,
Perseroan dikelompokan berdasarkan profesi penerbang, awak cabin crew, and ground staff (Head Office - Branch Office, or
kabin dan pegawai darat (ground staff) Head Office - Branch HOBO), with components divided into fixed pay and variable pay.
Office (HOBO) yang komponennya terbagi atas fixed pay dan A review of the salaries provided to all employees is conducted
variable pay. Peninjauan terhadap penggajian yang diberikan mid-year, following the provisions outlined in the Collective
kepada seluruh pegawai dilakukan pada pertengahan tahun Labor Agreement (CLA), by taking into account inflation, the
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sesuai dengan ketentuan yang tertuang pada PKB dengan Company's financial capability, and employee performance
mempertimbangkan inflasi, kemampuan finansial Perseroan, achievements into account.
dan pencapaian kinerja pegawai.
Strategi remunerasi yang mencakup kompensasi dan The remuneration strategy, consisting of compensation and
penghargaan disusun dengan mempertimbangkan 3 (tiga) hal rewards, is formulated by considering 3 (three) factors: MMC
yaitu MMC (Market, Meritocracy, dan Company Capability). (Market, Meritocracy, and Company Capability). The Company
Selain itu, Perseroan juga mempertimbangkan kinerja dan also considers performance and productivity when determining
produktivitas dalam menetapkan penghargaan yang diberikan awards for employees while still considering the Company's
kepada pegawai dengan tetap mempertimbangkan kemampuan capabilities in the current and future years. The Company gives
Perseroan baik di tahun berjalan ataupun di masa mendatang. awards to employees who have contributed and demonstrated
Perseroan memberikan penghargaan kepada Pegawai yang loyalty over specific work periods, i.e., 10, 20, 30, and 35 years
telah berkontribusi dan memberikan loyalitas selama masa of service. In 2024, the Company continued to pay full attention
kerja tertentu yaitu untuk masa kerja 10 tahun, 20 tahun, 30 to the implementation of supporting employee performance
tahun, dan 35 tahun. Pada tahun 2024, Perseroan senantiasa optimization through good remuneration policies, including
menaruh perhatian penuh terhadap pelaksanaan penunjang the amount of basic salary, allowances, FATA (Flight Allowance
pengoptimalan kinerja pegawai melalui kebijakan remunerasi & Travel Allowance), work equipment facilities, health facilities,
yang baik meliputi besaran gaji pokok, tunjangan, FATA (Flight and other benefits provided by the Company.
Allowance & Travel Allowance), fasilitas perangkat kerja, fasilitas
Kesehatan, dan benefit lainnya yang diberikan oleh Perusahaan.
Berkaitan dengan kebijakan remunerasi, Garuda Indonesia Regarding the remuneration policy, Garuda Indonesia has
juga telah menerapkan standar penggajian berdasarkan implemented salary standards based on employee rankings
pemeringkatan pegawai dan jenjang jabatan. Untuk and position levels. To provide competitive remuneration, Garuda
memberikan remunerasi yang kompetitif, Garuda Indonesia Indonesia participates in remuneration surveys within the same
mengikuti remuneration survey pada industri sejenis dengan industry, while paying attention to and complying with labor laws
memperhatikan dan mematuhi undang-undang ketenagakerjaan and Regional Minimum Wage (UMR) regulations. All permanent
dan peraturan Upah Minimum Regional (UMR). Seluruh pegawai and non-permanent employees at the lowest level of Garuda
tetap maupun tidak tetap (selain outsource) level terendah Indonesia receive remuneration above the applicable UMR in each
PT Garuda Indonesia (Persero) Tbk
Garuda Indonesia menerima remunerasi di atas ketentuan Upah operational area. The lowest wage ratio received by employees
Minimum Regional (UMR) yang berlaku di Head Office yaitu di in 2024 compared to the UMR is 1:1.24. All Garuda Indonesia's
DKI Jakarta dengan rasio terendah upah yang diterima karyawan lowest level permanent and non-permanent employees (other
pada tahun 2024 dibandingkan dengan UMR adalah 1 : 1,19. than outsourced) receive remuneration above the prevailing
Selanjutnya bagi pegawai PKWT kategori Outsource (Tenaga Alih Regional Minimum Wage (UMR) at the Head Office in DKI
Daya) untuk level terendah menerima remunerasi dengan nilai Jakarta with the lowest ratio of wages received by employees
sama dengan ketentuan Upah Minimum Regional (UMR) yang in 2024 compared to the UMR being 1: 1.19. Furthermore, for
berlaku di masing-masing daerah dengan rincian sebagai berikut: PKWT employees in the Outsource category, the lowest level
receives remuneration with a value equal to the provisions of
the Regional Minimum Wage (UMR) applicable in each region
with the following details:
2024 Sustainability Repor | Laporan Keberlanjutan
Upah Minimum
Unit Usaha Imbal Jasa Karyawan Tingkat Terendah (Rp) Persentase (%)
Business Unit
Provinsi (Rp) Compensation of Lowest-Level Employee (Rp) Percentage (%)
Provincial Minimum Wage (IDR)
DKI Jakarta 5.396.761,00 5.396.761,00 100
Kota Medan
4.014.072,00 4.014.072,00 100
Medan City
Kota Bengkulu
2.930.669,44 2.930.669,44 100
Bengkulu City
Kota Batam
4.989.600,00 4.989.600,00 100
Batam City
Kota Banda Aceh
3.898.856,00 3.898.856,00 100
Banda Aceh City
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Upah Minimum
Unit Usaha Imbal Jasa Karyawan Tingkat Terendah (Rp) Persentase (%)
Business Unit
Provinsi (Rp) Compensation of Lowest-Level Employee (Rp) Percentage (%)
Provincial Minimum Wage (IDR)
Kota Jambi
3.607.223,00 3.607.223,00 100
Jambi City
Kabupaten
Tapanuli Utara
3.017.649,00 3.017.649,00 100
North Tapanuli
Regency
Kabupaten
Tapanuli Tengah
3.242.323,00 3.242.323,00 100
Central Tapanuli
Regency
Kabupaten Nias
2.992.559,00 2.992.559,00 100
Nias Regency
Kota Padang
2.994.193,47 2.994.193,47 100
Padang City
Kota
Pangkalpinang
3.876.600,00 3.876.600,00 100
Pangkalpinang
City
Kota Pekanbaru
3.675.937,97 3.675.937,97 100
Pekanbaru City
Kota Palembang
3.916.635,48 3.916.635,48 100
Palembang City
Kabupaten
Belitung 3.876.600,00 3.876.600,00 100
Belitung Regency
Kota Bandar
Lampung
3.305.367,00 3.305.367,00 100
Bandar Lampung
PT Garuda Indonesia (Persero) Tbk
City
Kota Tanjung
Pinang
3.623.654,00 3.623.654,00 100
Tanjung Pinang
City
Kota Bandung
4.482.914,09 4.482.914,09 100
Bandung City
Kabupaten Bima
2.637.147,00 2.637.147,00 100
Bima Regency
Kabupaten
Banyuwangi
2.810.139,00 2.810.139,00 100
Banyuwangi
2024 Sustainability Repor | Laporan Keberlanjutan
Regency
Kota Yogyakarta
2.655.041,81 2.655.041,81 100
Yogyakarta City
Kabupaten
Malang 3.553.530,00 3.553.530,00 100
Malang Regency
Kota Surakarta
2.416.560,00 2.416.560,00 100
Surakarta City
Kota Semarang
3.454.827,00 3.454.827,00 100
Semarang City
Kota Surabaya
4.961.753,00 4.961.753,00 100
Surabaya City
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Upah Minimum
Unit Usaha Imbal Jasa Karyawan Tingkat Terendah (Rp) Persentase (%)
Business Unit
Provinsi (Rp) Compensation of Lowest-Level Employee (Rp) Percentage (%)
Provincial Minimum Wage (IDR)
Kabupaten
Badung 3.534.338,88 3.534.338,88 100
Badung Regency
Kabupaten
Jember 2.838.642,00 2.838.642,00 100
Jember Regency
Kota Kupang
2.396.696,00 2.396.696,00 100
Kupang City
Kota Mataram
2.859.620,00 2.859.620,00 100
Mataram City
Kabupaten
Manokwari
3.615.000,00 3.615.000,00 100
Manokwari
Regency
Kota Samarinda
3.724.437,20 3.724.437,20 100
Samarinda City
Kabupaten
Manggarai Barat
2.328.970,00 2.328.970,00 100
West Manggarai
Regency
Kota Ambon
3.185.733,00 3.185.733,00 100
Ambon City
Kota Banjarmasin
3.599.182,13 3.599.182,13 100
Banjarmasin City
Kabupaten Berau
4.081.396,31 4.081.396,31 100
Berau Regency
Kabupaten Biak
Numfor
PT Garuda Indonesia (Persero) Tbk
4.285.850,00 4.285.850,00 100
Biak Numfor
Regency
Kota Balikpapan
3.701.508,68 3.701.508,68 100
Balikpapan City
Kota Jayapura
4.285.850,00 4.285.850,00 100
Jayapura City
Kota Gorontalo
3.221.731,00 3.221.731,00 100
Gorontalo City
Kota Kendari
3.314.389,80 3.314.389,80 100
Kendari City
Kota Manado
3.824.264,00 3.824.264,00 100
2024 Sustainability Repor | Laporan Keberlanjutan
Manado City
Kabupaten
Mamuju 3.122.680,00 3.122.680,00 100
Mamuju Regency
Kabupaten
Merauke 4.285.850,00 4.285.850,00 100
Merauke Regency
Kabupaten Nabire
4.285.848,00 4.285.848,00 100
Merauke Regency
Kota Palangka
Raya
3.525.154,26 3.525.154,26 100
Palangka Raya
City
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Upah Minimum
Unit Usaha Imbal Jasa Karyawan Tingkat Terendah (Rp) Persentase (%)
Business Unit
Provinsi (Rp) Compensation of Lowest-Level Employee (Rp) Percentage (%)
Provincial Minimum Wage (IDR)
Kota Palu
3.386.588,00 3.386.588,00 100
Palu City
Kota Pontianak
3.024.820,00 3.024.820,00 100
Pontianak City
Kota Sorong
3.614.000,00 3.614.000,00 100
Sorong City
Kabupaten
Mimika 5.005.678,00 5.005.678,00 100
Mimika Regency
Kota Tarakan
4.460.405,00 4.460.405,00 100
Tarakan City
Kota Ternate
3.461.250,00 3.461.250,00 100
Ternate City
Kota Makassar
3.880.136,87 3.880.136,87 100
Makassar City
Selain memberikan remunerasi kepada karyawan, Garuda In addition to remunerations, Garuda Indonesia also offers various
Indonesia juga memberikan penyediaan berbagai fasilitas supporting facilities to enhance motivation and work productivity.
penunjang guna meningkatkan motivasi serta produktivitas The facilities provided include:
kerja. Adapun fasilitas yang diberikan di antaranya:
1. Penghargaan kinerja, sesuai dengan kinerja dan kontribusi 1. Performance awards, based on each employee's performance
dari masing-masing pegawai; and contribution;
2. Insentif Sales untuk memastikan pencapaian revenue dan 2. Sales incentives to ensure the achievement of the Company's
sales perseroan; revenue and sales targets;
3. Jaminan kesehatan pegawai dan keluarganya termasuk 3. Health insurance for employees and their families, including
PT Garuda Indonesia (Persero) Tbk
fasilitas kacamata dan persalinan; eyeglasses and maternity benefits;
4. Jaminan sosial tenaga kerja (BPJS); 4. Social security for workers (BPJS);
5. Asuransi Personal Accident; 5. Personal Accident Insurance;
6. Tunjangan Hari Raya (THR); 6. Religious Holiday Allowance (THR);
7. Tunjangan cuti tahunan; 7. Annual Leave Allowance;
8. Tunjangan Tengah Tahun; 8. Mid-Year Allowance;
9. Tunjangan Shift; 9. Shift Allowance;
10. Fasilitas pindah bagi pegawai yang mutasi; 10. Transfer facilities for employees who are transferred;
11. Fasilitas Konsesi; 11. Concession Facilities;
12. Program pensiun; 12. Retirement Program;
13. Fasilitas kegiatan seni dan olahraga bagi Pegawai. 13. Facilities for arts and sports activities for employees.
2024 Sustainability Repor | Laporan Keberlanjutan
Selain itu, Perseroan juga memberikan hak cuti melahirkan kepada In addition, the Company also provides maternity leave rights to
karyawan. Garuda Indonesia telah memiliki program cuti melahirkan employees. Garuda Indonesia has a maternity leave program for
baik bagi karyawan laki-laki maupun perempuan yang tercantum both male and female employees, which is stated in the Collective
dalam Perjanjian Kerja Bersama untuk karyawan tetap dan Kontrak Labor Agreement and the Employment Contract with Third Parties,
Kepegawaian dengan Pihak Ketiga untuk karyawan outsource. respectively, for permanent and outsourced employees.
Terkait dengan program pensiun, Perseroan telah memiliki In relation to the pension program, the Company has established
ketentuan yang mengatur pemberian hak kesejahteraan provisions governing the granting of employee welfare rights
karyawan setelah berakhirnya masa kerja (usia pensiun) baik upon the end of the employment period (retirement age),
yang bersifat mandatory ataupun ketentuan internal perusahaan, encompassing both mandatory and internal company policies.
yang tertuang dalam Human Capital Manual chapter 8.3.5.8 dan These provisions are stated in the Human Capital Manual chapter
Perjanjian Kerjasama (PKS) antara Perusahaan dan Pihak Ketiga. 8.3.5.8 and the Cooperation Agreement (PKS) between the
Company and Third Parties.
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Lingkungan Bekerja Yang Layak dan Aman [OJK F.21] Decent and Safe Working Environment [OJK F.21]
Perseroan menyadari bahwa lingkungan kerja yang layak dan The Company acknowledges that a decent and safe work
aman sesuai kaidah Kesehatan dan Keselamatan Kerja (K3) akan environment, in line with Occupational Health and Safety
memberikan dampak positif pada meningkatkan produktivitas (OHS) standards, has a positive impact on increasing employee
karyawan yang pada akhirnya akan meningkatkan kinerja productivity, which in turn will enhance the Company's
perusahaan. Oleh karenanya, Perseroan senantiasa berkomitmen performance. Therefore, the Company is committed to creating
untuk mewujudkan lingkungan kerja terbaik dengan mematuhi the best work environment by complying with applicable
regulasi yang berlaku, baik yang berkaitan dengan keselamatan regulations, including those related to workplace safety, health,
kerja, kesehatan, maupun penyakit akibat kerja. and occupational diseases.
Kesehatan Kerja menjadi perhatian utama Perseroan sebagai Occupational health is a primary concern for the Company as
bentuk kepatuhan terhadap Pasal 98, Undang-Undang part of its compliance with Article 98 of the Republic of Indonesia
Republik Indonesia Nomor 17 Tahun 2023 tentang Kesehatan, Law No. 17 of 2023 on Health, which stipulates that employers
yang mengatur bahwa pemberi kerja bertanggung jawab are responsible for implementing occupational health efforts
melaksanakan upaya kesehatan kerja yang terintegrasi dengan integrated with the Occupational Health and Safety system.
sistem keselamatan dan kesehatan kerja. Sejalan dengan itu, In line with this, the Company is also committed to complying
Perseroan juga berkomitmen untuk mematuhi peraturan terkait with regulations related to occupational safety, specifically the
Keselamatan Kerja yaitu Undang-Undang Republik Indonesia Republic of Indonesia Law No. 1 of 1970 on Occupational Safety,
Nomor 1 Tahun 1970 tentang Keselamatan Kerja, yaitu setiap which ensures that every worker is entitled to protection for their
tenaga kerja berhak mendapat perlindungan atas keselamatannya safety while performing work for the well-being of life and the
dalam melakukan pekerjaan untuk kesejahteraan hidup dan improvement of national production and productivity, and that
meningkatkan produksi serta produktivitas nasional, dan setiap the safety of others in the workplace must also be guaranteed.
orang lainnya yang berada di tempat kerja perlu terjamin pula
keselamatannya.
Upaya untuk menciptakan lingkungan kerja yang layak dan aman Efforts to create a safe and suitable work environment in line with
sesuai dengan prinsip K3 tidak hanya mengadopsi regulasi, tetapi OHS principles go beyond merely adopting regulations; they
juga komitmen manajemen dan karyawan Garuda Indonesia untuk also reflect the commitment of Garuda Indonesia's management
PT Garuda Indonesia (Persero) Tbk
bekerja sama dalam menerapkan regulasi tersebut, sehingga and employees to work together in applying these regulations,
budaya K3 dapat terwujud di lingkungan perusahaan. Dengan fostering an OHS culture within the Company. Through this
penerapan budaya K3 ini, Perseroan optimis dapat mengurangi culture, the Company is confident that it can reduce workplace
angka kecelakaan kerja menuju nol, serta mencegah terjadinya accidents to zero and prevent occupational diseases.
penyakit akibat kerja.
Terciptanya lingkungan yang layak juga didukung oleh The creation of a decent environment is also supported by the
penyediaan fasilitas kerja yang aman, bersih dan nyaman. provision of safe, clean, and comfortable work facilities. The
Perseroan telah menyediakan fasilitas seperti toilet, ruang Company has provided facilities such as toilets, dining rooms,
makan, ruang menyusui, penitipan anak, alat deteksi asap, nursing rooms, daycares, smoke detectors, fire extinguishers,
fasilitas pemadam kebakaran, tempat ibadah, tempat parkir, dan places of worship, parking lots, and other facilities to support
2024 Sustainability Repor | Laporan Keberlanjutan
fasilitas lainnya untuk mendukung kenyamanan dan keselamatan employee comfort and safety in carrying out their work.
karyawan dalam menjalankan pekerjaannya.
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Garuda Indonesia KidsLounge
Operated by PlayTime Daycare
Sebagai upaya Garuda Indonesia untuk meningkatkan produktivitas karyawan serta untuk
memberikan rasa tenang dan nyaman bagi karyawan, khususnya yang memiliki anak berusia
balita, Perseroan telah menghadirkan fasilitas “Garuda Indonesia Kids Lounge” (Operated
by PlayTime Daycare), yang berlokasi di Gedung Manajemen Garuda Indonesia. Fasilitas
daycare bertujuan untuk mendukung kesejahteraan karyawan dengan menyediakan
tempat yang aman dan nyaman untuk anak-anak karyawan selama jam kerja, sehingga
karyawan dapat lebih fokus dan produktif, sambil menjaga keseimbangan kehidupan kerja
dan keluarga. Hal ini tidak hanya menguntungkan karyawan tetapi juga perusahaan, dalam
bentuk kepuasan, loyalitas, dan peningkatan kinerja.
As part of Garuda Indonesia’s commitment to enhance employee productivity and to provide
a sense of ease and comfort for employees, especially those with toddlers, the Company
has provided the “Garuda Indonesia Kids Lounge” facility (Operated by PlayTime Daycare),
located in the Garuda Indonesia Management Building. This daycare facility aims to support
employees' well-being by providing a safe and comfortable place for their children during
working hours. By alleviating childcare concerns, the facility enables employees to be more
focused and productive while maintaining a balance between work and family life. This
initiative not only benefits employees through greater satisfaction, but also the Company,
contributing to increased loyalty and improved performance.
Sistem Keselamatan dan Kesehatan Kerja Occupational Safety and Health System
Landasan Kebijakan dan Sistem Keselamatan dan Policy Foundation and Occupational Health and
Kesehatan Kerja [GRI 403-1,403-8] Safety System [GRI 403-1, 403-8]
Penerapan K3 Garuda Indonesia berpedoman pada sejumlah Garuda Indonesia's Occupational Health and Safety (OHS)
regulasi yang mengatur K3 diantaranya: implementation is guided by several regulations governing
PT Garuda Indonesia (Persero) Tbk
OHS, including:
1. Undang-undang No. 1 Tahun 1970 tentang Keselamatan Kerja; 1. Law No. 1 of 1970 on Occupational Safety;
2. Undang-undang No. 23 tahun 1992 tentang Kesehatan; 2. Law No. 23 of 1992 on Health;
3. Undang-Undang No. 36 Tahun 2009 tentang Kesehatan; 3. Law No. 36 of 2009 on Health;
4. Undang-undang No. 13 Tahun 2003 tentang Ketenagakerjaan; 4. Law No. 13 of 2003 on Employment;
5. Undang-Undang Republik Indonesia Nomor 1 Tahun 2009 5. Law No. 1 of 2009 on Aviation;
tentang Penerbangan;
6. Undang-Undang Republik Indonesia Nomor 24 Tahun 2011 6. Law No. 24 of 2011 on the Social Security Administrative Body;
tentang Badan Penyelenggara Jaminan Sosial;
7. Undang-Undang Republik Indonesia Nomor 17 Tahun 2023 7. Law No. 17 of 2023 on Health;
tentang Kesehatan;
2024 Sustainability Repor | Laporan Keberlanjutan
8. Undang-Undang Nomor 6 Tahun 2023 tentang Penetapan 8. Law No. 6 of 2023 on the Stipulation of Government
Peraturan Pemerintah Pengganti Undang-Undang Nomor 2 Regulation in Lieu of Law No. 2 of 2022 on Job Creation
Tahun 2022 tentang Cipta Kerja menjadi Undang-Undang into Law;
9. Keputusan Presiden No. 22 Tahun 1993 tentang Penyakit 9. Presidential Decree No. 22 of 1993 on Diseases Arising from
yang Timbul Akibat Hubungan Kerja; Work Relations;
10. Peraturan Presiden Republik Indonesia Nomor 7 Tahun 2019 10. Presidential Regulation of the Republic of Indonesia Number
tentang Penyakit Akibat Kerja; 7 of 2019 on Occupational Diseases
11. Peraturan Pemerintah No. 50 Tahun 2012 tentang Penerapan 11. Government Regulation No. 50 of 2012 on the Implementation
Sistem Manajemen K3; of the OHS Management System;
12. Permenaker RI No. PER.02/MEN/1992 tentang Tata Cara 12. Minister of Manpower Regulation No. PER.02/MEN/1992 on
Penunjukan Kewajiban dan Wewenang Ahli K3; Procedures for the Appointment, Obligations, and Authorities
of OHS Experts;
13. Peraturan Menteri Tenaga Kerja Nomor 4 Tahun 1987 tentang 13. The Regulation of the Minister of Manpower No. 4 of 1987 on the
Panitia Pembina Keselamatan dan Kesehatan Kerja (P2K3); Occupational Health and Safety Advisory Committee (P2K3);
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14. Peraturan Menteri Tenaga Kerja No. 5 tahun 1996 tentang 14. The Regulation of the Minister of Manpower No. 5 of 1996
Sistem Manajemen Keselamatan dan Kesehatan Kerja on Occupational Health and Safety Management Systems
(SMK3); (SMK3);
15. Peraturan Menteri Ketenagakerjaan Nomor 26 Tahun 2014 15. The Regulation of the Minister of Manpower No. 26 of 2014
tentang Penyelenggaraan Penilaian Penerapan Sistem on the Implementation of Occupational Health and Safety
Manajemen Keselamatan dan Kesehatan Kerja; Management System Assessment;
16. Etika Bisnis & Etika Kerja PT Garuda Indonesia (Persero) Tbk 16. Business Ethics & Work Ethics of PT Garuda Indonesia
Tahun 2017. (Persero) Tbk of 2017.
Berdasarkan regulasi di atas, Garuda Indonesia menerbitkan Based on the aforementioned regulations, Garuda Indonesia
berbagai regulasi internal di bidang K3 yang menjadi has issued various internal regulations in the field of OHS,
acuan bagi segenap manajemen dan pegawai. Sebagai which serve as a reference for all management and employees.
Perusahaan Penerbangan Sipil, Perseroan berkomitmen untuk As a Civil Aviation Company, the Company is committed to
mengoptimalkan keselamatan kerja bagi pegawai dengan optimizing occupational safety for employees by complying with
mematuhi ketentuan dari Civil Aviation Safety Regulation (CASR), the provisions of the Civil Aviation Safety Regulation (CASR), the
International Civil Aviation Organization (ICAO), International International Civil Aviation Organization (ICAO), the International
Air Transport Association (IATA), dan Directorate General of Air Transport Association (IATA), and the Directorate General of
Civil Aviation (DGCA). Civil Aviation (DGCA).
Penerapan K3 Garuda Indonesia mengadopsi Sistem Manajemen The implementation of OHS at Garuda Indonesia adopts the
Keselamatan dan Kesehatan Kerja (SMK3) karena bidang usaha Occupational Health and Safety Management System (SMK3)
yang dijalankan memenuhi dua syarat yang diatur di dalam pasal because the business sector in which it operates fulfills two
5, Peraturan Pemerintah Republik Indonesia Nomor 50 Tahun requirements stipulated in Article 5 of the Government
2012 tentang Penerapan Sistem Manajemen Keselamatan dan Regulation of the Republic of Indonesia Number 50 of 2012
Kesehatan Kerja, yaitu: on the Implementation of the Occupational Health and Safety
Management System, which mandates the following:
1. mempekerjakan pekerja/buruh paling sedikit 100 (seratus) 1. employing no less than 100 (one hundred) workers/laborers;
orang; atau or
2. mempunyai tingkat potensi bahaya tinggi. 2. possessing a high level of potential danger.
PT Garuda Indonesia (Persero) Tbk
Selaras dengan implementasi SMK3, Perseroan memberlakukan In line with the implementation of SMK3, the Company has
Occupational Safety, Health, and Environment Management established an Occupational Safety, Health, and Environment
System (OSH&EMS). Sistem yang diberlakukan sejak 2012 ini Management System (OSH&EMS). The system, which has been in
memuat satu set ekspektasi dan persyaratan yang harus dipatuhi place since 2012, contains a set of expectations and requirements
atau dijadikan persyaratan minimum oleh semua insan Garuda that must be complied with or treated as minimum requirements
Indonesia, rekan bisnis, kontraktor, pemasok, dan semua pihak lain by all Garuda Indonesia personnel, business partners, contractors,
yang terlibat dalam proses bisnis Garuda Indonesia termasuk di suppliers, and all other parties involved in Garuda Indonesia’s
dalamnya semua karyawan dan pekerja yang bukan karyawan business processes, including all employees and workers who are
tetapi pekerjaannya dan/atau tempat kerjanya dikendalikan not employees but whose work and/or workplace are controlled
oleh Garuda Indonesia. by Garuda Indonesia.
2024 Sustainability Repor | Laporan Keberlanjutan
Pada tahun 2024 Garuda Indonesia telah mengikat Kerjasama In 2024, Garuda Indonesia entered into coorperation agreement
dengan Perusahaan Jasa K3 (PJK3) yang bergerak di with an OHS Service Company (PJK3) in the field of consulting
bidang konsultan dan training untuk mengembangkan dan and training to develop and implement an Occupational
mengemplementasikan Sistem Manajemen Keselamatan dan Health and Safety Management System (SMK3) in accordance
Kesehatan Kerja (SMK3) sesuai PP 50 Tahun 2012 dengan with Government Regulation Number 50 of 2012 by taking
mengambil tingkat lanjutan 166 kriteria serta akan dilakukan an advanced level of 166 criteria. SMK3 certification will be
sertifikasi SMK3 pada tahun 2025. conducted in 2025.
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Pemetaan Risiko Kerja [GRI 403-2] Work Risk Mapping [GRI 403-2]
Garuda Indonesia melakukan identifikasi risiko kerja untuk menilai Garuda Indonesia conducted a workplace risk identification
potensi terjadinya kecelakaan kerja di lingkungan perusahaan. to assess the potential for occupational accidents within the
Identifikasi risiko kerja dilakukan karena kegiatan usaha di Company's environment. Identification of work risks was carried
Perseroan memiliki risiko terjadinya kecelakaan kerja. Meskipun out because business activities in the Company entail the risk
risiko tersebut kecil, setiap potensi kecelakaan kerja harus of occupational accidents. Regardless of how minor the risk of
diantisipasi. Selain menimbulkan kerugian secara langsung bagi occupational accidents may be, it must be anticipated. In addition
korban, kecelakaan kerja juga berpotensi menimbulkan dampak to causing direct losses to victims, occupational accidents also
yang jauh lebih besar, seperti menurunnya reputasi perusahaan, have the potential to create much larger impacts, such as
hilangnya jam dan hari kerja, menimbulkan tuntutan hukum damaging the company's reputation, loss of working hours,
dan sebagainya. Berdasarkan hasil identifikasi tersebut, Garuda potential legal liabilities, and more. Based on the results of the
Indonesia mengambil langkah-langkah untuk meminimalkan identification, Garuda Indonesia took steps to minimize the risk,
risiko, serta melakukan tindak lanjut dan perbaikan apabila risiko as well as follow-up actions and improvements if these risks
tersebut terjadi sebagaimana disampaikan dalam tabel berikut: occur, as stated in the following table:
Tabel Pemetaan Risiko Kecelakaan Kerja Garuda Indonesia Tahun 2024
Table of Risk Mapping for Garuda Indonesia Occupational Accidents in 2024
Risiko Kecelakaan/ Insiden
Jenis Penyakit yang Timbul Upaya Meminimalkan Tahun
Upaya yang Dilakukan Atas Insiden
Pekerjaan Akibat Kerja Risiko 2024 Efforts Made upon Incident
Type of Work Risk of Accidents/Diseases Efforts to Minimize Risks Total Incident
Arising from Relevant Work in 2024
Air Crew Kehilangan keseimbangan Pemberian rawat jalan 1 • Melakukan pelaporan kepada internal unit
pada saat penerbangan GA dan terapi konservatif dan yang membidangi fasilitas Kesehatan, unit
983/JED-CGK/25 Juni 2024 fisioterapi oleh Dokter Sp. yang membidangi quality & safety serta
sehingga terjatuh. OT. Diterbitkan Infokes unit human capital berkaitan dengan klaim
Loss of balance during flight Longsick TMT 27/6/2024 sd asuransi kecelakaan kerja.
GA 983/JED-CGK on June 25, 27/9/2024 Aktif 28/9/2024 • Menerbitkan dan mempublikasikan safety
2024, resulting in a fall. The provision of outpatient information terkait dengan situational
PT Garuda Indonesia (Persero) Tbk
care, conservative therapy, awareness, menyampaikan sebagai lesson
and physiotherapy by learn pada setiap akitifitas training dan
an Orthopaedic and sebagainya.
Traumatology Specialist. • Reporting to internal units in charge of
Issued by Infokes Longsick, health facilities, units in charge of quality
effective from June 27, 2024, & safety, and human capital regarding the
to September 27, 2024, and occupational accident insurance claim.
active on September 28, • Issuing and publishing safety information
2024. related to the situational awareness,
conveying it as a lesson learned in
every training activity and other relevant
initiatives.
Air Crew Pada penerbangan MEL- Rawat jalan dan terapi 1 • Melakukan pelaporan kepada internal unit
2024 Sustainability Repor | Laporan Keberlanjutan
CGK pada tanggal 12 konservatif fisioterapi oleh yang membidangi fasilitas Kesehatan, unit
Juli 2024 saat proses dokter sp. BS. Diterbitkan yang membidangi quality & safety serta
boarding penumpang, ybs Infokes Longsick TMT unit human capital berkaitan dengan klaim
membantu mendorong koper 18/7/2024 sd 8/10/2024. asuransi kecelakaan kerja.
penumpang ke luggage bin, The provision of outpatient • Menerbitkan dan mempublikasikan safety
lalu ransel penumpang 36D care, conservative therapy, information terkait dengan situational
di depannya menimpa kepala and physiotherapy a awareness, menyampaikan sebagai lesson
ybs neurospecialist. Issuance of learn pada setiap akitifitas training dan
On the MEL-CGK flight Infokes Longsick effective sebagainya.
on July 12, 2024, during from July 18, 2024, to October • Reporting to internal units in charge of
the boarding process, an 8, 2024. health facilities, units in charge of quality
individual concerned helped & safety, and human capital regarding the
push the passenger's suitcase occupational accident insurance claim.
into the luggage bin. Then, the • Issuing and publishing safety information
passenger's backpack from related to the situational awareness,
the 36D seat in front of him conveying it as a lesson learned in
fell onto the crew member's every training activity and other relevant
168 head. initiatives.
Page 169
Tabel Pemetaan Risiko Kecelakaan Kerja Garuda Indonesia Tahun 2024
Table of Risk Mapping for Garuda Indonesia Occupational Accidents in 2024
Risiko Kecelakaan/ Insiden
Jenis Penyakit yang Timbul Upaya Meminimalkan Tahun
Upaya yang Dilakukan Atas Insiden
Pekerjaan Akibat Kerja Risiko 2024 Efforts Made upon Incident
Type of Work Risk of Accidents/Diseases Efforts to Minimize Risks Total Incident
Arising from Relevant Work in 2024
Air Crew Pada tanggal 20 Agustus Pemberian Rawat jalan dan 1 • Melakukan pelaporan kepada internal unit
ketika training door drill di terapi konservatif dari GSM yang membidangi fasilitas Kesehatan, unit
pesawat B777-300ER bahwa GSO. Diterbitkan Surat yang membidangi quality & safety serta
kelingking sebelah kanan ybs Casual sick TMT 21/8/2024 unit human capital berkaitan dengan klaim
luka dan bengkak setelah sd 22/8/2024. Aktif asuransi kecelakaan kerja.
melakukan perpindahan door 23/8/2024 • Menerbitkan dan mempublikasikan safety
selector ke posisi disarm, The provision of outpatient information terkait dengan situational
terindikasi terjepit selector care and conservative therapy awareness, menyampaikan sebagai lesson
lever from GSM, GSO. Issuance learn pada setiap akitifitas training dan
On August 20, during of a Casual Sick Leave Letter sebagainya.
the door drill training on effective from August 21 to • Reporting to internal units in charge of
aircraft B777-300ER, the August 22, 2024. Active on health facilities, units in charge of quality
crew member shifted the August 23, 2024. & safety, and human capital regarding the
door selector to its disarm occupational accident insurance claim.
position, subsequently • Issuing and publishing safety information
injuring their right little finger, related to the situational awareness,
which became wounded and conveying it as a lesson learned in
swollen, indicating it was every training activity and other relevant
caught in the selector lever initiatives.
Dalam pelaksanaan kegiatan operasional di lapangan, sesuai In terms of on-site operations, following the Occupational Health
SMK3, karyawan dapat melapor kondisi kerja yang tidak aman and Safety Management System (SMK3), employees can report
maupun tindakan tidak aman pada saat bekerja melalui sistem unsafe working conditions or unsafe acts at work through the
Integrated Electronic Safety Database (IESD) maupun Form Integrated Electronic Safety Database (IESD) system or the
Pelaporan Bahaya yang telah disediakan oleh Perseroan, yang Hazard Reporting Form provided by the Company, which will then
PT Garuda Indonesia (Persero) Tbk
selanjutnya akan ditindaklanjuti oleh Unit Corporate Quality, be followed up by the Corporate Quality, Safety & Environment
Safety & Environment Management, serta departemen terkait Management Unit and other relevant departments. In addition,
lainnya. Selain itu, karyawan juga dapat mengajukan untuk employees can also apply to leave work or stop working according
meninggalkan pekerjaan atau menghentikan pekerjaan sesuai to the Stop Working Authority policy if they believe the work
kebijakan Stop Working Authority apabila merasa kegiatan activity is unsafe. The Company ensures protection for employees
pekerjaan tersebut tidak aman. Perseroan memberikan who report hazards.
perlindungan kepada karyawan yang melaporkan kejadian
bahaya.
Selain itu, Perseroan telah mempersiapkan dan merespons The Company has also prepared and established emergency
keadaan darurat berupa kecelakaan penerbangan, ancaman bom, response measures for aviation accidents, bomb threats,
2024 Sustainability Repor | Laporan Keberlanjutan
pembajakan, penculikan, perang/kekacauan sipil, pandemik, dan hijackings, kidnappings, civil war/unrest, pandemics, and natural
bencana alam/kebakaran yang dapat berpengaruh terhadap disasters/fires that may impact Garuda Indonesia’s operations.
operasional penerbangan Garuda Indonesia. Kebijakan untuk These emergency preparedness and response policies are
persiapan dan tanggap darurat ini tertuang dalam Emergency outlined in the Emergency Response Plan (ERP) Manual. In
Response Plan (ERP) Manual. Untuk menjaga aspek kesiapsiagaan December 2024, Garuda Indonesia conducted an ERP tabletop
seluruh personil dan fasilitas yang digunakan untuk merespons exercise to maintain readiness among personnel and facilities
keadaan darurat yang bisa terjadi kapanpun, garuda indonesia for unforeseen emergencies.
telah melakukan ERP table top exercise yang dilaksanakan pada
Desember 2024.
Perseroan juga memiliki program contigency plan, khusus Furthermore, the Company has implemented a contingency
untuk tindakan melawan hukum terhadap penerbangan sipil plan specifically addressing unlawful acts against civil aviation,
seperti Hijacking, Bomb Threat, Sabotage, dan lainnya. Program such as hijacking, bomb threats, sabotage, and other security
tersebut juga tertuang dalam AOSP dan SeMS. Untuk menjaga threats. This plan is incorporated into the AOSP and SeMS.
169
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kompetensi dan ketanggapan personil saat menghadapi keadaan To ensure personnel competency and responsiveness during
darurat, Perusahaan melakukan security exercise baik table top emergencies, the Company conducted security exercises, both
(pelaksanaan exercise dilakukan secara parsial per case) maupun tabletop (partial case-based) and full-scale (comprehensive
full scale (pelaksanaan exercise dilakukan secara keseluruhan involving all stakeholders and company assets, including aircraft,
dengan melibatkan seluruh stakeholder dan asset perusahaan, aircrew, stations, and others).
seperti pesawat, aircrew, station, dan lainnya).
Inspeksi dan Pengawasan [GRI 403-7] Inspections and Supervision [GRI 403-7]
Sebagai upaya pencegahan terjadinya kecelakaan kerja, JKTDV The Corporate Quality, Safety, and Environment Management
secara rutin melakukan pengawasan atau inspeksi ke sejumlah Department (JKTDV) routinely supervises or inspects several
wilayah operasional Garuda Indonesia. Selama tahun 2024, operational areas of Garuda Indonesia to prevent occupational
inspeksi dan pengawasan yang dilakukan JKTDV adalah sebagai accidents. The following are the inspections and supervisions
berikut: conducted by JKTDV in 2024:
Inspeksi dan Pengawasan Area Usaha Tahun 2024
Inspections and Supervisions of Business Area in 2024
Tanggal Lokasi
Item
Date Location
26 Maret 2024
Garuda City Center Survey of locations for bus pickup/drop point and disability facilities
March 26, 2024
30 April 2024 Safety building facility inspection (GMB & GSO Building)
Garuda City Center
April 30, 2024 Safety building facility inspection (Management & GSO Building)
7 Mei 2024
Garuda City Center Safety building facility inspection (CX & Dwimitra Building)
May 7, 2024
20 Mei 2024 Safety building facility inspection (Auditorium GMB)
Garuda City Center
May 20, 2024 Safety building facility inspection (Management Building Auditorium)
27 Mei 2024 Surveillance transport service provider GA – PT Aerotrans Service
Garuda City Center
PT Garuda Indonesia (Persero) Tbk
May 27, 2024 Indonesia
10 Juni 2024
Garuda Indonesia Training Center Inspection GITC Area Genset & UPS
June 10, 2024
Safety Patrol Pembangunan Area OCC GSO lt 3
14 Juni 2024
Garuda City Center Safety Patrol in the Construction Area of the OCC on the 3rd Floor of the
June 14, 2024
GSO
OSHE Inspection Ketersediaan Rambu Marka jalan di Area Garuda City
17 July 2024 Center
Garuda City center
July 17, 2024 OSHE Inspection of the Availability of Road Signs and Markings in the
Garuda City Center Area
6 Sept 2024 Warehouse Cargo CGK
Warehouse Safety Facility Inspection Area CGK
Sept 6, 2024 CGK Cargo Warehouse
2024 Sustainability Repor | Laporan Keberlanjutan
Safety Patrol Pembangunan Area ECC GSO 3rd Floor
24 Sept 2024
Garuda City Center Safety Patrol in the Construction Area of the ECC on the 3rd Floor of the
Sept 24, 2024
GSO
22 Nov 2024 Auditorium GMB Safety Building Facility Inspection for Preparation Culture Fest 2024
Nov 22, 2024 Management Building Auditorium Safety Inspection of Building Facilities for Culture Fest 2024 Preparation
17 Dec 2024 CGK T3 Domestic Inspection Lounge Domestic T3 Soekarno-Hatta Airport
Dec 17, 2024 CGK T3, Domestic Area Domestic Lounge Inspection at T3, Soekarno-Hatta Airport
20 Dec 2024 CGK T3 International Inspection Lounge International T3 Soekarno-Hatta Airport
Dec 20, 2024 CGK T3, International Area International Lounge Inspection at T3, Soekarno-Hatta Airport
170
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Pengelola Keselamatan dan Kesehatan Kerja [GRI 403-4] Occupational Health and Safety Manager [GRI 403-4]
Penerapan praktik keselamatan dan kesehatan kerja di Perseroan HS practices are implemented within the Company by the
dikelola oleh Corporate Quality, Safety, and Environment Corporate Quality, Safety, and Environment Management
Management (JKTDV), yang berfokus dalam bidang Occupational (JKTDV), which focuses on the Occupational Safety, Health,
Safety, Health, and Environment Management System and Environment Management System (OSH&EMS). All Safety
(OSH&EMS). Seluruh Safety Analyst yang mengelola bidang Analysts managing this domain meet the qualifications required
ini telah memenuhi persyaratan sebagai ahli Keselamatan dan for Occupational Health and Safety (OHS) experts, in compliance
Kesehatan Kerja (ahli K3), sesuai dengan peraturan Menteri with the Regulation of the Minister of Manpower of the Republic
dan Tenaga Kerja RI No. per-02/ MEN/1992 tentang Tata Cara of Indonesia No. PER-02/MEN/1992 on the Procedures for
penunjukan, Kewajiban, dan Wewenang ahli Keselamatan dan Appointment, Obligations, and Authorities of Occupational
Kesehatan Kerja. Adapun elemen praktik K3L di Garuda Indonesia Health and Safety Experts. The elements of OHSE practices at
adalah sebagai berikut: Garuda Indonesia are as follows:
1. Keamanan dalam segi elektrikal; 1. Electrical safety;
2. Sanitasi; 2. Sanitation;
3. Substansi berbahaya (beracun); 3. Hazardous substances;
4. Penanganan manual; 4. Manual handling;
5. Atribut, pakaian, peralatan dan perlengkapan keselamatan; 5. Attire, clothing, equipment, and safety gear;
6. Kualitas udara dan lingkungan kerja di dalam gedung; 6. Indoor air quality and work environment;
7. Pengobatan Pertama Pada Kecelakaan (P3K); 7. First aid;
8. Sistem proteksi kebakaran; 8. Fire protection systems;
9. Keamanan dalam mengemudi; 9. Driving safety;
10. Kesehatan kerja; 10. Occupational health;
11. Sosialisasi kesehatan, keselamatan, dan lingkungan; 11. Health, safety, and environmental dissemination;
12. Ketanggapan dan kesiapan dalam kondisi darurat; 12. Emergency responsiveness and preparedness;
13. Izin kerja; 13. Work permits;
14. Lingkungan. 14. Environment.
Garuda Indonesia telah membentuk Panitia Pembina Keselamatan Garuda Indonesia has established the Occupational Health and
PT Garuda Indonesia (Persero) Tbk
dan Kesehatan Kerja (P2K3) sebagai penanggung jawab di Safety Advisory Committee (P2K3) as the OHS responsible body.
bidang K3. P2K3 adalah badan pembantu di Perseroan yang P2K3 serves as a subsidiary body within the Company, acting as a
merupakan wadah kerja sama antara pengusaha dan tenaga forum for collaboration between employers and workers to foster
kerja atau pekerja/buruh untuk mengembangkan kerja sama mutual understanding and effective participation in implementing
saling pengertian dan partisipasi efektif dalam penerapan occupational health and safety measures. P2K3 operates under
keselamatan dan kesehatan kerja. Kedudukan P2K3 berada di the authority of the Group Head of Corporate Quality, Safety,
bawah wewenang Group Head Corporate Quality, Safety and and Environment Management. The establishment of P2K3 is
Environment Management. Keberadaan P2K3 diatur dalam regulated by the Decree of the Head of the Manpower and
Penetapan Keputusan Kepala Dinas Tenaga dan Transmigrasi Transmigration Office of the Banten Province No. 560/1507-
Provinsi Banten Nomor:566/2289-DTKT/BINWAS/P2K3/ DTKT/BINWAS/P2K3/VII/2019 on the Establishment of the
IX/2024 tentang Penetapan Panitia Pembina Keselamatan dan Occupational Health and Safety Advisory Committee at PT
2024 Sustainability Repor | Laporan Keberlanjutan
Kesehatan Kerja di Perusahaan PT Garuda Indonesia (Persero) Garuda Indonesia (Persero) Tbk. P2K3's membership consists
Tbk. Keanggotaan P2K3 terdiri dari unsur pengusaha dan of representatives from employers and employees, including
karyawan yang susunannya terdiri dari Ketua, Sekretaris dan a Chairperson, Secretary, and Members. This organization
Anggota. Organisasi ini mempunyai tugas memberikan saran dan is responsible for providing advice and recommendations
pertimbangan baik diminta maupun tidak kepada pengusaha atau on Occupational Health and Safety issues to employers or
pengurus mengenai masalah keselamatan dan kesehatan kerja. management members, whether requested or not. Through
Melalui P2K3, karyawan dan manajemen dapat mengoptimalkan P2K3, employees and management members can optimize
partisipasi, konsultasi, dan komunikasi tentang keselamatan dan participation, consultation, and communication concerning
kesehatan kerja. Occupational Health and Safety.
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Pelatihan K3 [GRI 403-5] Occupational Health and Safety (OHS) Training
[GRI 403-5]
Dalam rangka mewujudkan kecelakaan kerja nihil dan tidak To achieve zero occupational accidents and diseases, Garuda
adanya penyakit akibat kerja, Garuda Indonesia senantiasa Indonesia continuously improves employees' competencies and
meningkatkan kompetensi dan keahlian karyawan melalui skills through occupational health and safety (OHS) training.
pelatihan terkait K3. Kegiatan yang diadakan Perseroan terkait The Company's activities related to OHS training include basic
pelatihan K3 antara lain pelatihan dasar tanggap darurat untuk emergency response training for emergency evacuation officers
petugas evakuasi darurat atau Emergency Response Team (ERT), or Emergency Response Teams (ERT), which consist of Floor
yang terdiri dari petugas Floor Warden, Fire Warden, dan First Wardens, Fire Wardens, and First Aiders. This training, initiated
Aider. Pelatihan yang sudah diselenggarakan sejak tahun 2013 in 2013, aims to equip the ERT with the knowledge and skills
ini bertujuan untuk membekali ERT dengan pengetahuan dan necessary for emergency response procedures in Garuda
keterampilan terkait prosedur tanggap darurat di perkantoran Indonesia offices. Additionally, the Company provides firefighting
Garuda Indonesia. Selain itu, Perseroan juga memberikan drills to prepare fire department personnel/employees and other
pelatihan pemadaman kebakaran (Firefighting Drill) yang team members for handling fire emergencies. Subsequently, the
dilakukan untuk mempersiapkan petugas/karyawan pemadam training is extended to all employees to ensure they understand
kebakaran atau anggota tim lainnya dalam menghadapi situasi procedures and their respective responsibilities, enabling proper
kebakaran. Selanjutnya, pelatihan diteruskan kepada seluruh evacuation in the event of emergencies.
karyawan untuk memahami prosedur dan tanggung jawabnya
masing-masing sehingga apabila terjadi satu kondisi darurat,
evakuasi darurat dapat dijalankan sesuai dengan prosedur
sebagaimana mestinya.
Tabel Pelatihan K3 Tahun 2024
Table of Occupational Health and Safety (OHS) Training in 2024
Jumlah
Nama Pelatihan Waktu dan Lokasi Lokasi Peserta
No
Training Name Time and Place Location Total
Participants
PT Garuda Indonesia (Persero) Tbk
Training Ahli Keselamatan dan Kesehatan Kerja Umum
(AK3U) Sertifikasi Kemnaker 22 April – 4 Mei 2024 Online Training (PT Safety First
1. 1
Occupational Health and Safety Expert (AK3U) Training April 22 – May 4, 2024 Indonesia)
Certified by the Ministry of Manpower
Auditorium GMB (Hybrid)
Pembekalan Petugas Haji 2024 Terkait Aspek K3 8 Mei 2024
2 Management Building 60
2024 Hajj Officers Briefing on OHS Aspects May 8, 2024
Auditorium (Hybrid)
Training Ahli Keselamatan dan Kesehatan Kerja Umum
(AK3U) Sertifikasi Kemnaker 10 - 24 Juni 2024 Online Training (PT Phitagoras
3 1
Occupational Health and Safety Expert (AK3U) Training June 10 – 24, 2024 Training & Consulting)
Certified by the Ministry of Manpower
Training Ahli Keselamatan dan Kesehatan Kerja Umum
(AK3U) Sertifikasi Kemnaker 10 - 24 Juni 2024 Online Training (PT Phitagoras
4 1
2024 Sustainability Repor | Laporan Keberlanjutan
Occupational Health and Safety Expert (AK3U) Training June 10 – 24, 2024 Training & Consulting)
Certified by the Ministry of Manpower
Firefighting Drill for Refreshment GSM Clinic
19 Juli 2024
5 Accreditation Recertification by Ministry of Health of the Garuda Sentra Medika 30
July 19, 2024
Republic of Indonesia
Training Ahli Keselamatan dan Kesehatan Kerja Umum
(AK3U) Sertifikasi Kemnaker 5 - 19 Agustus 2024 Online Training (PT Phitagoras
6 1
Occupational Health and Safety Expert (AK3U) Training August 5 – 19, 2024 Training & Consulting)
Certified by the Ministry of Manpower
Training Ahli Keselamatan dan Kesehatan Kerja Umum
(AK3U) Sertifikasi Kemnaker 5 - 19 Agustus 2024 Online Training (PT Phitagoras
7 1
Occupational Health and Safety Expert (AK3U) Training August 5 – 19, 2024 Training & Consulting)
Certified by the Ministry of Manpower
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Tabel Pelatihan K3 Tahun 2024
Table of Occupational Health and Safety (OHS) Training in 2024
Jumlah
Nama Pelatihan Waktu dan Lokasi Lokasi Peserta
No
Training Name Time and Place Location Total
Participants
Pembinaan Auditor Sistem Manajemen Keselamatan
dan Kesehatan Kerja (SMK3) Sertifikasi Kemnaker 9 - 13 September 2024
Online Training (PT Phitagoras
8 Coaching for Occupational Health and Safety September 9 – 13, 1
Training & Consulting)
Management System (SMK3) Auditors Certified by the 2024
Ministry of Manpower
Pembinaan Auditor Sistem Manajemen Keselamatan
dan Kesehatan Kerja (SMK3) Sertifikasi Kemnaker 9 - 13 September 2024
Online Training (PT Phitagoras
9 Coaching for Occupational Health and Safety September 9 – 13, 1
Training & Consulting)
Management System (SMK3) Auditors Certified by the 2024
Ministry of Manpower
Pembinaan Auditor Sistem Manajemen Keselamatan
dan Kesehatan Kerja (SMK3) Sertifikasi Kemnaker 9 - 13 September 2024
Online Training (PT Phitagoras
10 Coaching for Occupational Health and Safety September 9 – 13, 1
Training & Consulting)
Management System (SMK3) Auditors Certified by the 2024
Ministry of Manpower
Pembinaan Auditor Sistem Manajemen Keselamatan
dan Kesehatan Kerja (SMK3) Sertifikasi Kemnaker
14 - 18 Oktoer 2024 Online Training (PT Phitagoras
11 Coaching for Occupational Health and Safety 1
October 14 – 18, 2024 Training & Consulting)
Management System (SMK3) Auditors Certified by the
Ministry of Manpower
Firefighting drill for all staff in Garuda Indonesia 23 Oktober 2024 Garuda Indonesia Training
12 73
Training Center October 23, 2024 Center (GITC)
Pembinaan Auditor Sistem Manajemen Keselamatan
dan Kesehatan Kerja (SMK3) Sertifikasi Kemnaker
4 - 8 November 2024 Online Training (PT Phitagoras
13 Coaching for Occupational Health and Safety 1
November 4 – 8, 2024 Training & Consulting)
Management System (SMK3) Auditors Certified by the
PT Garuda Indonesia (Persero) Tbk
Ministry of Manpower
Pembinaan Auditor Sistem Manajemen Keselamatan
dan Kesehatan Kerja (SMK3) Sertifikasi Kemnaker
4 - 8 November 2024 Online Training (PT Phitagoras
14 Coaching for Occupational Health and Safety 1
November 4 – 8, 2024 Training & Consulting)
Management System (SMK3) Auditors Certified by the
Ministry of Manpower
21 November 2024 Garuda Indonesia Training
15 OSH&E and DAMP Training 17
November 21, 2024 Center (GITC)
9 Desember 2024 Garuda Indonesia Training
16 OSH&E and DAMP Training 23
December 9, 2024 Center (GITC)
Accident Investigation Certification BNSP 11 - 13 Desember 2024 Online Training (PT Phitagoras
17 1
Accident Investigation Certification by BNSP December 11 – 13, 2024 Training & Consulting)
2024 Sustainability Repor | Laporan Keberlanjutan
Accident Investigation Certification BNSP 11 - 13 Desember 2024 Online Training (PT Phitagoras
18 1
Accident Investigation Certification by BNSP December 11 – 13, 2024 Training & Consulting)
Firefighting drill for all staff in Garuda Indonesia City 17 Desember 2024 Airside Gallery Garuda
19 73
Center December 17, 2024 Indonesia City Center
Selain itu, Perseroan memberikan safety induction kepada pihak In addition, the Company provides safety induction to internal
internal maupun eksternal melalui berbagai metode, seperti and external parties through various methods, such as showing
penayangan safety video untuk penumpang di pesawat, program safety videos to passengers on aircraft, basic indoctrination
basic indoctrination untuk pegawai baru perusahaan, serta safety programs for new employees, and safety briefings for guests or
briefing bagi tamu atau pengunjung di kantor, guna memastikan visitors to the office, to ensure optimal understanding of safety
pemahaman yang optimal tentang prosedur keselamatan di procedures at every level.
setiap level.
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Fasilitas Kesehatan yang Diterima [GRI 403-3, 403-6] Health Facilities Received By Employees [GRI 403-3, 403-6]
Sejalan dengan komitmen Garuda Indonesia untuk memastikan In accordance with its commitment to guarantee occupational
keselamatan, kesehatan, dan perlindungan kerja, Perseroan safety, health, and protection, Garuda Indonesia provides the
telah menyediakan berbagai program fasilitas kesehatan bagi following comprehensive health facility programs for employees:
pegawai, sebagai bentuk perhatian dan dukungan perusahaan
terhadap kesejahteraan pegawai. Adapun program pemberian
fasilitas Kesehatan adalah sebagai berikut:
1. Program Jaminan Sosial dengan mendaftarkan seluruh 1. Social Security Program by registering all employees who
karyawan yang memenuhi persyaratan sebagai peserta meet the requirements as BPJS Health and BPJS Employment
BPJS Kesehatan dan BPJS Ketenagakerjaan untuk Jaminan participants for Old Age Security (JHT), Accident Security
Hari Tua (JHT), Jaminan Kecelakaan (JKK), Jaminan Kematian (JKK), Death Security (JKM), and Pension Security (JP);
(JKM), dan Jaminan Pensiun (JP);
2. Selain BPJS yang merupakan program wajib diberikan 2. In addition to BPJS, which is a mandatory program provided
kepada pegawai sesuai peraturan pemerintah, Perusahaan to employees in accordance with government regulations,
juga memberikan program jaminan asuransi kesehatan the Company also provides a health insurance program that
yang memberikan jaminan kesehatan kepada karyawan provides health insurance to employees and families which
dan keluarga yang mencakup manfaat utama berupa layanan includes main benefits in the form of outpatient services,
rawat jalan, rawat inap, serta sejumlah manfaat tambahan inpatient care, as well as a number of additional benefits
berupa penggantian biaya kacamata, alat bantu dengar, in the form of reimbursement of eyeglasses, hearing aids,
infertility primer, bantuan Special Need Children (SNC), primary infertility, Special Need Children (SNC) assistance,
protesa anggota gerak, perawatan gigi, alat bantu kesehatan, limb prostheses, dental care, health aids, Immunizations for
Imunisasi bagi anak dan vaksin tertentu bagi dewasa. children and certain vaccines for adults;
3. Program Mental Health yang bertujuan untuk mendukung 3. Mental Health Program that aims to support employees'
Kesehatan mental pegawai, seperti konseling offline maupun mental health, such as offline and online counseling as
online serta sejumlah kegiatan webinar dan seminar untuk well as a number of webinar and seminar activities to help
PT Garuda Indonesia (Persero) Tbk
membantu pegawai mengelola kesehatan mental yang employees manage mental health that may affect employee
mungkin akan mempengaruhi kinerja dan Kesehatan pegawai; performance and health;
4. Program Keselamatan, Kesehatan Kerja dan Lingkungan, 4. Occupational Safety, Health and Environment Program,
dengan menyediakan fasilitas dan alat proteksi/pelindung by providing facilities and personal protective equipment,
diri, pembentukan Panitia Pembinaan Keselamatan dan establishing an Occupational Safety and Health Development
Kesehatan Kerja, dan penyediaan perlengkapan kerja; Committee, and providing work equipment;
5. Program Asuransi Personel Accident (PA) bagi karyawan 5. Personnel Accident (PA) Insurance Program for employees
yang diberikan sebagai asuransi kecelakaan diri pada saat provided as personal accident insurance during on duty and
on duty maupun offduty dengan nilai pertanggungan sesuai off duty with coverage value according to employee category.
2024 Sustainability Repor | Laporan Keberlanjutan
dengan kategori pegawai.
Untuk memastikan kesehatan yang optimal bagi karyawan Garuda To ensure optimal health for Garuda Indonesia employees, the
Indonesia, Perseroan mengadakan berbagai program kesehatan yang Company conducts various health programs that focus on the
berfokus pada isu-isu kesehatan terkini. Selain itu, Perseroan juga latest health issues. In addition, the Company also provides
menyediakan perlindungan kesehatan melalui pemeriksaan kesehatan health protection through annual medical check-ups and health
tahunan dan fasilitas pemeliharaan kesehatan bagi karyawan beserta care facilities for employees and their families. In addition,
keluarganya. Tak hanya itu, Perseroan mengelola Garuda Sentra the Company manages Garuda Sentra Medika to support the
Medika untuk mendukung kelayakan personel penerbangan serta fitness of flight personnel and the availability of adequate health
ketersediaan layanan kesehatan yang memadai. Pengelolaan ini services. This management also contributes to the Company's
juga berkontribusi pada upaya Perseroan untuk mencapai sasaran efforts to achieve its productivity goals, by referring to the
produktivitas yang telah ditetapkan, dengan mengacu pada peraturan prevailing laws and regulations, internal company regulations,
perundang-undangan yang berlaku, peraturan internal perusahaan, and the principles of good corporate governance.
dan prinsip-prinsip tata kelola perusahaan yang baik (Good Corporate
174
Governance).
Page 175
Selain itu, komitmen Garuda Indonesia terkait K3 juga diwujudkan In addition, Garuda Indonesia's commitment to OHS is also
melalui pemberian tunjangan bahaya radiasi sesuai dengan realized through the provision of radiation hazard allowances
tingkat risiko bahaya radiasi yang diterima oleh pekerja. Mengacu in accordance with the level of radiation hazard risk received by
Peraturan Menteri Kesehatan RI No. HK.03.03. MENKES/604/2015 workers. Referring to the Regulation of the Indonesian Minister
tanggal 30 November 2015 Tentang Tunjangan Bahaya Radiasi of Health No. HK.03.03. MENKES/604/2015 dated November
Bagi Pekerja Radiasi di Bidang Kesehatan. Besarnya Tunjangan 30, 2015 concerning Radiation Hazard Allowance for Radiation
Bahaya Radiasi sesuai dengan tingkat risiko bahaya radiasi yang Workers in the Health Sector. The amount of Radiation Hazard
diterima oleh pekerja radiasi tersebut. Allowance is in accordance with the level of risk of radiation
hazards received by the radiation worker.
Kinerja K3 [GRI 403-9, 403-10, TR-AF-320a.1, TR-AL-540a.2, TR-AF-540a.2, TR- OHS Performance [GRI 403-9, 403-10, TR-AF-320A.1, TR-AL-540A.2, TR-AF-
AF-540a.3] 540A.2, TR-AF-540A.3]
Sepanjang tahun 2024, seluruh Insan Garuda Indonesia Throughout 2024, all Garuda Indonesia personnel diligently
senantiasa menerapkan dan mengimplementasikan budaya adhered to and implemented OHS culture by following
K3 dengan mengikuti prosedur dan tahapan kerja yang telah established work procedures and stages. These concerted efforts
ditetapkan. Berbagai langkah telah dilakukan untuk mencapai aimed to achieve OHS objectives, including the target of zero
tujuan K3 yaitu tidak adanya kecelakaan kerja dan tidak adanya occupational accidents and diseases. In 2024, three workplace
penyakit akibat kerja. Pada tahun 2024, terdapat 3 (tiga) accidents involving aircrew were reported. The Man-Hour Without
kecelakaan kerja untuk Air Crew. Jumlah Man-Hour Without Lost Time Injury (MHWLTI) for the cockpit and cabin crew was
Lost Time Injury (MHWLTI) Garuda Indonesia pada tahun 2024 2,074,134 working hours. In addition, the Company did not receive
untuk cockpit dan awak kabin adalah 2.074.134 jam kerja. Di sisi any report on the occurrence of any occupational disease in the
lain, Perseroan tidak menerima laporan adanya penyakit akibat reporting year. The OHSE performance for 2024 is presented in
kerja pada tahun pelaporan. Kinerja K3 selama tahun 2024 detail in the following table:
selengkapnya disajikan dalam tabel berikut.
Tabel Man-Hour Without Lost Time Injury (MHWLTI)
Table of Man-Hour Without Lost Time Injury (MHWLTI)
PT Garuda Indonesia (Persero) Tbk
Tahun Air Crew
Ground Staff Total
Year Cockpit Cabin
2024 453.628 1.620.506 1.594.127 3.668.261
2023 374.816 1.244.622 1.069.880 2.689.318
2022 244.756 728.401 697.997 1.671.198
Keterangan:
Man-Hour Without Lost Time Injury (MHWLTI) merupakan jumlah jam kerja yang telah dilakukan tanpa adanya kejadian yang menyebabkan pekerja kehilangan waktu kerja akibat cedera
atau penyakit terkait pekerjaan. Ini adalah indikator kinerja keselamatan di tempat kerja yang digunakan untuk mengukur seberapa baik suatu perusahaan dalam menjaga keselamatan
karyawannya.
Description:
Man-Hour Without Lost Time Injury (MHWLTI) is the number of hours worked without any incidents that caused workers to lose time due to work-related injuries or illnesses. It is a workplace
safety performance indicator used to measure how well a company is keeping its employees safe.
2024 Sustainability Repor | Laporan Keberlanjutan
Tabel Jumlah Kecelakaan Kerja
Table of Total Occupational Accidents
Jenis Kecelakaan
2024 2023 2022
Accident Type
Air Turbulence - - -
Terjatuh saat melakukan Training
- - -
Fell while doing training
Kecelakaan Kerja saat menuju GSO untuk melakukan tugas terbang
- - 1
An occupational accident when heading to GSO to perform a flight duty
Kecelakaan mobil setelah tugas terbang mengakibatkan kepala dan lengan kanan memar
- - 1
A car accident after a flight duty, which resulted in a bruised head and right arm
175
Page 176
Tabel Jumlah Kecelakaan Kerja
Table of Total Occupational Accidents
Jenis Kecelakaan
2024 2023 2022
Accident Type
Bumping yang mengakibatkan cabin crew tersebut terjatuh dan kaki kiri membentur latch
galley yang menyebabkan ybs (yang bersangkutan) merasa sakit pada kaki sebelah kiri dan
mulai menjalar ke tangan kiri - - 1
Bumping that caused a cabin crew member to fall with their left leg hitting the galley latch,
resulting in the person concerned feeling pain in their left leg that spread to their left hand.
Terjadi hentakan keras pada saat pesawat touchdown yang mengakibatkan ybs mengalami
sakit pinggang (walaupun posisi duduk sudah benar/duduk landing position)
- - 1
A loud crash during the touchdown, which resulted in the crew member experiencing back
pain (even though the sitting position was correct—sitting in the landing position)
Terbentur di bagian badan karena mobil transport yang mengantarkan pulang tugas terbang
melakukan rem mendadak
- - 1
An injured body as the driver of the transportation car, who was carrying the crew member
home after their flight duty, slammed on the brake
Terjadi pada saat membantu menurunkan koper penumpang ketika landing, namun di luar
dugaan koper bobotnya berat yang mengakibatkan shock di area lower back
- - 1
Strain in the lower back area due to helping a passenger unload an unexpectedly heavy
suitcase during landing
Terjadi pada saat membantu menaikkan koper penumpang yang mengakibatkan shock di
area lower back (sebelah kiri) - - 1
Strain in the lower back area (left side) due to helping a passenger load their suitcase
Cabin Crew Mengalami ibu jari tangan sebelah kanan terjepit pintu mobil mandira yang
mengantarkan Ybs dari Crew Center – Gedung Management Buliding (GMB) menuju
Terminal 3 Bandara Soekarno hatta, Cengkareng- Banten
- 1 -
A cabin crew member's right thumb getting caught in the door of a car that carried them
from the Crew Center at the Management Building to Terminal 3 of Soekarno-Hatta Airport,
Cengkareng, Banten
Pada saat akan pulang ke rumah dari Bandara Soekarno Hatta Cengkareng, Ybs mengalami
kecelakaan lalu lintas dengan mobil dinas yang Ybs tumpangi
PT Garuda Indonesia (Persero) Tbk
- 1 -
A traffic accident involving an employee when riding the company car home from the
Soekarno-Hatta Airport, Cengkareng
Pada saat perjalanan ybs melepas sabuk pengaman dan mengenakan jas. Tiba-tiba saya
terhempas ke depan lalu ke belakang dan ke bawah kursi
- 1 -
An employee getting thrown forward and backward and then falling under the car seat due to
taking off their safety belt to put on their suit
Kecelakaan kendaraan perjalanan arah ke Cengkareng ± pukul 01:40 WIB, tepatnya di jalan
tol Kunciran-Serpong Km 11, menabrak Kendaraan truk yang berpindah jalur berada di
depan
- 1 -
A car accident during a trip to Cengkareng at approximately 01:40 Western Indonesian Time,
specifically on the Kunciran-Serpong toll road at kilometer 11, where the vehicle collided with a
truck that had suddenly changed lanes.
2024 Sustainability Repor | Laporan Keberlanjutan
Pada saat melakukan clear up setelah penyajian santap pagi secara tidak sengaja kaki ybs
terbentur oleh troli makanan yang ada di belakang ybs
- 1 -
A crew member accidentally hitting their leg on a service cart behind them when clearing up
after breakfast meals were served
Informasi kecelakaan Mobil pada saat menuju ke GSO
- 1 -
A car accident when heading to GSO
176
Page 177
Tabel Jumlah Kecelakaan Kerja
Table of Total Occupational Accidents
Jenis Kecelakaan
2024 2023 2022
Accident Type
Ybs. terpeleset saat sedang melakukan kegiatan Recurrent Training di area mock-up GITC
yang mengakibatkan kaki Ybs bengkak
- 1 -
A swollen foot due to slipping while performing Recurrent Training activities in the GITC mock-
up area
Saat sedang menjalankan meal service terjadi turbulance yang mengakibatkan kaki ybs
terbentur ke troli makanan dan kursi penumpang yang mengakibatkan memar
- 1 -
A bruised leg resulting from a turbulence during meal service, which caused the crew
member's leg to collide with a food cart and a passenger seat
Saat sedang meal service preparation terjadi turbulance yang mengakibatkan tangan ybs
tersiram tumpahan air panas dan melepuh
- 1 -
A scalded hand resulting from hot water splashing during meal service preparation due to
turbulence
Saat sedang meal service preparation terjadi turbulance yang mengakibatkan tangan ybs
tersiram tumpahan air panas dan melepuh
- 1 -
A scalded hand resulting from hot water splashing during meal service preparation due to
turbulence
Saat sedang perjalanan pulang mobil Ybs ditabrak oleh mobil di belakangnya yang
mengakibatkan Ybs sempat terlempar ke depan sehingga kepala Ybs terbentur headrest
kursi depan - 1 -
A rear-end collision involving an employee on their way home, resulting in them being
thrown forward and striking their head against the headrest of the front seat
Kehilangan keseimbangan pada saat penerbangan GA 983/JED-CGK/25 Juni 2024
sehingga terjatuh. 1 - -
Loss of balance during flight GA 983/JED-CGK on June 25, 2024, resulting in a fall.
Pada penerbangan MEL-CGK pada tanggal 12 Juli 2024 saat proses boarding penumpang,
ybs membantu mendorong koper penumpang ke luggage bin, lalu ransel penumpang 36D
di depannya menimpa kepala ybs
1 - -
On the MEL-CGK flight on July 12, 2024, during the boarding process, the crew member's
PT Garuda Indonesia (Persero) Tbk
head was hit by passenger 36D's backpack when the member was helping to push another
passenger's suitcase into the luggage bin
Pada tanggal 20 Agustus ketika training door drill di pesawat B777-300ER bahwa kelingking
sebelah kanan yang bersangkutan luka dan bengkak setelah melakukan perpindahan door
selector ke posisi disarm, terindikasi terjepit selector lever
1 - -
On August 20, during the door drill training on aircraft B777-300ER, the crew member shifted
the door selector to its disarm position, subsequently injuring their right little finger, which
became wounded and swollen, indicating it was caught in the selector lever
2024 Sustainability Repor | Laporan Keberlanjutan
177
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Tabel Kasus Kecelakaan Kerja
Table of Total Occupational Accidents
Hilang Waktu
Tahun Insiden Kerja Karena Pekerjaan
Year Accident Type Kecelakaan Kerja Work
Lost Time Injury
Kehilangan keseimbangan pada saat penerbangan GA 983/
JED-CGK/25 Juni 2024 sehingga terjatuh.
93 Air Crew
Loss of balance during flight GA 983/JED-CGK on June 25,
2024, resulting in a fall.
Pada penerbangan MEL-CGK pada tanggal 12 Juli 2024 saat
proses boarding penumpang, ybs membantu mendorong koper
penumpang ke luggage bin, lalu ransel penumpang 36D di
depannya menimpa kepala ybs
83 Air Crew
On the MEL-CGK flight on July 12, 2024, during the boarding
process, the crew member's head was hit by passenger 36D's
2024 backpack while helping to push another passenger's suitcase
into the luggage bin
Pada tanggal 20 Agustus ketika training door drill di pesawat
B777-300ER bahwa kelingking sebelah kanan ybs luka dan
bengkak setelah melakukan perpindahan door selector ke posisi
disarm, terindikasi terjepit selector lever
Air Crew
On August 20, during the door drill training on aircraft B777- 2
300ER, the crew member shifted the door selector to its disarm
position, subsequently injuring their right little finger, which
became wounded and swollen, indicating it was caught in the
selector lever
Ybs. mengalami ibu jari tangan sebelah kanan terjepit pintu
mobil mandira yang mengantarkan ybs dari Crew Center –
Gedung Management Buliding (GMB) menuju Terminal 3
Bandara Soekarno hatta, Cengkareng- Banten Awak Kabin
39
A crew member's right thumb getting caught in the door of a Cabin Crew
car that carried them from the Crew Center at the Management
PT Garuda Indonesia (Persero) Tbk
Building to Terminal 3 of Soekarno-Hatta Airport, Cengkareng,
Banten
Pada saat akan pulang ke rumah dari Bandara Soekarno Hatta
Cengkareng, Ybs mengalami kecelakaan lalu lintas dengan
2023
mobil dinas yang Ybs tumpangi Awak Kabin
4
A traffic accident involving an employee when riding the Cabin Crew
company car home from the Soekarno-Hatta Airport,
Cengkareng
Pada saat perjalanan ybs melepas sabuk pengaman dan
mengenakan jas. Tiba-tiba saya terhempas ke depan lalu ke
belakang dan ke bawah kursi Awak Kabin
2
An employee getting thrown forward and backward and then Cabin Crew
falling under the car seat due to taking off their safety belt to put
2024 Sustainability Repor | Laporan Keberlanjutan
on their suit
178
Page 179
Tabel Kasus Kecelakaan Kerja
Table of Total Occupational Accidents
Hilang Waktu
Tahun Insiden Kerja Karena Pekerjaan
Year Accident Type Kecelakaan Kerja Work
Lost Time Injury
Kecelakaan kendaraan perjalanan arah ke Cengkareng }
pukul 01:40 WIB, tepatnya di jalan tol Kunciran-Serpong Km
11, menabrak Kendaraan truk yang berpindah jalur berada di
depan Awak Kabin
75
A car accident during a trip to Cengkareng at approximately Cabin Crew
01:40 Western Indonesian Time, specifically on the Kunciran-
Serpong toll road at kilometer 11, where the vehicle collided with
a truck that had suddenly changed lanes.
Pada saat melakukan clear up setelah penyajian santap pagi
secara tidak sengaja kaki ybs terbentur oleh troli makanan yang
Awak Kabin
ada di belakang ybs 2
Cabin Crew
A crew member accidentally hitting their leg on a service cart
behind them when clearing up after breakfast meals were served
Informasi kecelakaan Mobil pada saat menuju ke GSO Awak Kabin
37
A car accident when heading to GSO Cabin Crew
Terpeleset saat sedang melakukan kegiatan Recurrent Training
di area mock-up GITC yang mengakibatkan kaki pegawai
Awak Kabin
tersebut bengkak 2
Cabin Crew
A swollen foot due to slipping while performing Recurrent
Training activities in the GITC mock-up area
Saat sedang menjalankan meal service terjadi turbulance yang
2023 mengakibatkan kaki ybs terbentur ke troli makanan dan kursi
penumpang yang mengakibatkan memar Awak Kabin
1
A bruised leg resulting from a turbulence during meal service, Cabin Crew
which caused the crew member's leg to collide with a food cart
and a passenger seat
PT Garuda Indonesia (Persero) Tbk
Saat sedang meal service preparation terjadi turbulence yang
mengakibatkan tangan ybs tersiram tumpahan air panas dan
Awak Kabin
melepuh 23
Cabin Crew
A scalded hand resulting from hot water splashing during meal
service preparation due to turbulence
Ybs menjalankan penugasan pada GA 433 LOP-CGK dan ybs
terjatuh di tangga pada saat leaving hotel dan mengalami
cedera kaki Awak Kabin
74
A crew member sustaining a leg injury after falling down the Cabin Crew
stairs while leaving the hotel during flight duty on GA 433 LOP-
CGK
Saat sedang perjalanan pulang mobil Ybs ditabrak oleh mobil
di belakangnya yang mengakibatkan Ybs sempat terlempar ke
2024 Sustainability Repor | Laporan Keberlanjutan
depan sehingga kepala Ybs terbentur headrest kursi depan Awak Kabin
2
A rear-end collision involving an employee on their way home, Cabin Crew
resulting in them being thrown forward and striking their head
against the headrest of the front seat
179
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Tabel Kasus Kecelakaan Kerja
Table of Total Occupational Accidents
Hilang Waktu
Tahun Insiden Kerja Karena Pekerjaan
Year Accident Type Kecelakaan Kerja Work
Lost Time Injury
Kecelakaan Kerja saat menuju GSO untuk melakukan tugas
terbang Awak Kabin
2
An occupational accident when heading to GSO to perform a Cabin Crew
flight duty
Kecelakaan mobil setelah tugas terbang mengakibatkan kepala
dan lengan kanan memar Awak Kabin
2
A car accident after a flight duty, which resulted in a bruised Cabin Crew
head and right arm
Kaki terkilir saat hendak security check after disembarking,
cabin crew tersebut terjatuh saat mengecek luggage bin
Awak Kabin
A cabin crew sustaining an ankle sprain while performing a 2
Cabin Crew
security check after disembarkation due to falling while checking
the luggage bin
Bumping yang mengakibatkan cabin crew tersebut terjatuh
dan kaki kiri membentur latch galley yang menyebabkan yang
bersangkutan merasa sakit pada kaki sebelah kiri dan mulai
Awak Kabin
menjalar ke tangan kiri -
Cabin Crew
Bumping that caused the cabin crew member to fall with their
left leg hitting the galley latch, resulting in them feeling pain in
their left leg that spread to their left hand
2022
Terjadi hentakan keras pada saat pesawat touchdown yang
mengakibatkan yang bersangkutan mengalami sakit pinggang
(walaupun posisi duduk sudah benar/duduk landing position) Awak Kabin
15
A loud crash during the touchdown, which resulted in the Cabin Crew
crew member experiencing back pain (even though the sitting
position was correct—sitting in the landing position)
PT Garuda Indonesia (Persero) Tbk
Terbentur di bagian badan karena mobil transport yang
mengantarkan pulang tugas terbang melakukan rem mendadak
Awak Kabin
An injured body as the driver of the transportation car, who was -
Cabin Crew
carrying the crew member home after their flight duty, slammed
on the brake
Terjadi pada saat membantu menurunkan koper penumpang
ketika landing, namun di luar dugaan koper bobotnya berat
Awak Kabin
yang mengakibatkan shock di area lower back -
Cabin Crew
Strain in the lower back area due to helping a passenger unload
an unexpectedly heavy suitcase during landing
Terjadi pada saat membantu menaikkan koper penumpang
yang mengakibatkan shock di area lower back (sebelah kiri) Awak Kabin
-
Strain in the lower back area (left side) due to helping a Cabin Crew
2024 Sustainability Repor | Laporan Keberlanjutan
passenger load their suitcase
Tabel Perkembangan Kasus Kecelakaan Tiga Tahun Terakhir
Table of Development of Accident Cases in the Last Three Years:
Keterangan
2024 2023 2022
Description
Kecelakaan Kerja
3 11 8
Occupational Accident
180
Page 181
Survei Keterikatan Pegawai Employee Engagement Survey
Garuda Indonesia senantiasa berupaya menciptakan uasana Garuda Indonesia is committed to creating a comfortable work
dan lingkungan kerja yang nyaman bagi pegawai. Secara rutin, atmosphere and environment for its employees. Annually,
Perseroan melakukan survei keterikatan pegawai (employee the Company conducts an employee engagement survey and
engagement ) dan survei kepuasan pegawai ( employee an employee satisfaction survey. The employee engagement
satisfaction) yang dilakukan setiap satu tahun sekali. Pengukuran survey aims to determine how much employees feel involved,
employee engagement bertujuan untuk untuk mengetahui enthusiastic, and committed to their work. Meanwhile, the
seberapa besar pegawai merasa dilibatkan, antusias dan employee satisfaction survey aims to assess employees'
memiliki komitmen dalam pekerjaannya. Sedangkan, pengukuran satisfaction with the Company.
employee satisfaction adalah untuk mengetahui tingkat kepuasan
pegawai terhadap Perseroan.
Pada tahun 2024, nilai employee engagement sebesar 86 dengan In 2024, the employee engagement value is 86 with the
kategori engagement “Engaged” Nilai dari employee satisfaction engagement category "Engaged". The employee satisfaction
adalah 73 yang dapat dikategorikan “satisfied”. value is 73, which can be categorized as "satisfied".
Tabel Hasil Survei Keterikatan dan Kepuasan Pegawai
Tabel Hasil Survei Keterikatan dan Kepuasan Pegawai
Uraian Satuan
2024 2023 2022
Description Unit
Skala Likert
Employee Engagement 86 82 87,70
Likert Scale
Skala Likert
Employee Satisfaction 73 72 78,34
Likert Scale
Aspek Masyarakat Community Aspects
PT Garuda Indonesia (Persero) Tbk
Dampak Operasi Terhadap Masyarakat Sekitar Impact of Operations On Surrounding Communities
[OJK F.23, GRI 413-1, 413-2] [OJK F.23, GRI 413-1, 413-2]
Dalam menjalankan aktivitas operasionalnya, Garuda Indoenesia In carrying out its operational activities, Garuda Indonesia is
senantiasa berkomitmen untuk memberikan dampak positif bagi committed to providing a positive impact for all its stakeholders,
seluruh pemangku kepentingannya termasuk masyarakat adat. including the indigenous communities. Positive impacts
Dampak positif diberikan melalui berbagai program pelibatan are delivered through various engagement programs for
masyarakat termasuk masyarakat adat. Oleh karenanya, communities, including the indigenous community. Therefore,
sepanjang tahun 2024 tidak terdapat insiden pelanggaran throughout 2024, no violations of the indigenous community
terkait hak-hak masyarakat adat yang dilaporkan. rights were reported.
2024 Sustainability Repor | Laporan Keberlanjutan
Pada tahun 2024, Garuda Indonesia telah melaksanakan In 2024, Garuda Indonesia implemented various Social and
berbagai program Tanggung Jawab Sosial dan Lingkungan. Environmental Responsibility programs. The BUMN Social and
Program Tanggung Jawab Sosial dan Lingkungan BUMN atau Environmental Responsibility Program, or BUMN TJSL Program,
Program TJSL BUMN adalah kegiatan yang merupakan komitmen is a Company's commitment to sustainable development. It aims
perusahaan terhadap pembangunan yang berkelanjutan dengan to deliver tangible benefits to the economy, society, environment,
memberikan manfaat pada ekonomi, sosial, lingkungan serta legal and governance sectors, guided by principles that are more
hukum dan tata kelola dengan prinsip yang lebih terintegrasi, integrated, focused, measurable in impact, and accountable, as an
terarah, terukur dampaknya serta dapat dipertanggungjawabkan integral part of the Company's business approach. The BUMN TJSL
dan merupakan bagian dari pendekatan bisnis perusahaan. program is implemented by applying the following principles:
Program TJSL BUMN dilaksanakan dengan menerapkan prinsip: integrated, targeted, measurable impact, and accountability. Its
terintegrasi, terarah, terukur dampaknya, dan akuntabilitas. implementation is based on 4 (four) Main Pillars, namely the
Sedangkan dalam pelaksanaannya didasarkan pada 4 (empat) Social, Environmental, Economic, and Legal & Governance. In
Pilar Utama yaitu Pilar Sosial, Lingkungan, Ekonomi, dan Hukum 2024, BUMN TJSL Program will prioritize programs that align
& Tata Kelola. Program TJSL BUMN PT. Garuda Indonesia (Persero) with the Sustainable Development Goals (SDGs) and are in line
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pada tahun 2024 lebih diprioritaskan kepada program yang with the Company's Core Business. The SDGs in focus include
sejalan dengan program Tujuan Pembangunan Berkelanjutan SDG no. 15: Life on Land, SDG no. 3: Good Health and Well
(TPB) dan sejalan dengan Core Bisnis Perusahaan. Adapun TPB Being, SDG no. 4: Quality Education, and SDG no. 12: Responsible
yang dimaksud yaitu TPB no.15 Ekosistem Darat (Life on Land), Consumption and Production.
TPB no.3 Kehidupan Sehat & Sejahtera (Good Health and Well
Being), TPB no.4 Pendidikan Berkualitas (Quality Education),
dan TPB 12 Konsumsi dan Produksi yang Bertanggung Jawab
(Responsible Consumption and Production).
Adapun program-program TJSL yang telah dilaksanakan adalah The TJSL programs that have been implemented are as follows.
sebagai berikut.
Program Garuda Peduli Perekonomian Masyarakat
Garuda Program Cares for Community Economy
Kemajuan perekonomian masyarakat menjadi salah satu The progress of the community's economy is one indicator
indikator keberhasilan sebuah program Tanggung Jawab of the success of a Social and Environmental Responsibility
Sosial Lingkungan (TJSL). Melalui Program Pendanaan Usaha (TJSL) program. Through the Micro and Small Business Funding
Mikro dan Kecil (PUMK) dan Program Pembinaan UMK, Program (PUMK) and the SME Development Program, Garuda
Garuda Indonesia menyalurkan pinjaman modal untuk Usaha Indonesia distributes capital loans to Micro and Small Enterprises
Mikro dan Kecil (UMK) yang tersebar di seluruh Indonesia. (MSEs) across Indonesia. The capital assistance is provided to
Bantuan permodalan itu diberikan kepada UMK binaan untuk the fostered MSEs to help them develop and manage their
mendukung potensi berkembang dan mengelola usaha mereka businesses well. Fund distribution can be provided through
dengan baik. Penyaluran dana bisa diberikan melalui sinergi synergy between SOEs, Non-Governmental Organizations,
antar BUMN, Non Govermental Organization dan Lembaga and other Distributing Institutions.
Penyalur lain.
Program Pendanaan Usaha Mikro dan Kecil
PT Garuda Indonesia (Persero) Tbk
Micro and Small Enterprises Funding Program
Hingga akhir tahun 2024, Garuda Indonesia memiliki 1.620 By the end of 2024, Garuda Indonesia will have 1,620 partners
mitra binaan yang terdiri dari UMK binaan Garuda Indonesia dan consisting of Garuda Indonesia-assisted MSEs and MSEs
UMK binaan hasil sinergi dengan BUMN/Lembaga penyalur assisted by synergies with other state-owned enterprises and
lain yang tersebar di 14 provinsi di seluruh Indonesia. Jumlah channeling institutions spread across 14 provinces throughout
dan sebaran UKM mitra binaan itu akan terus bertambah seiring Indonesia. The number and distribution of partner SMEs will
tumbuh kembangnya sektor usaha informal di masyarakat. continue to grow in line with the growth of the informal business
Garuda Indonesia menyalurkan bantuan PUMK melalui sinergi sector in the community. Garuda Indonesia distributes PUMK
dengan Bank Rakyat Indonesia (BRI) yang telah disalurkan assistance through synergies with Bank Rakyat Indonesia (BRI)
2024 Sustainability Repor | Laporan Keberlanjutan
kepada beberapa UMK binaan yang tersebar di wilayah Jawa which has been distributed to several fostered MSEs spread
Barat, Jawa Tengah, Jawa Timur, Sumatera Barat, DKI Jakarta, across West Java, Central Java, East Java, West Sumatra, DKI
Banten, Daerah Istimewa Yogyakarta, Kalimantan Barat, Bali, Jakarta, Banten, Yogyakarta Special Region, West Kalimantan,
Nusa Tenggara Timur, Nusa Tenggara Barat, Kepulauan Bangka Bali, East Nusa Tenggara, West Nusa Tenggara, Bangka Belitung
Belitung, Sulawesi Selatan dan Kalimantan Selatan. Islands, South Sulawesi and South Kalimantan.
Pada tahun 2024, penyaluran PUMK pada Sektor Industri In 2024, the distribution of PUMK to the Industrial Sector
mendapat porsi terbesar, yaitu mencapai 62,46%. Diikuti received the largest portion, reaching 62.46%. Followed by
dengan Bidang Perdagangan (18,94%), Jasa (10,17%), Peternakan Trade (18.94%), Services (10.17%), Livestock (5.27%), Agriculture
(5,27%), Pertanian (2,09%), Perikanan (3,32%), Sektor Lainnya (2.09%), Fisheries (3.32%), Other Sectors (0.67%), and
(0,67%), dan Perkebunan (0,39%). Hal tersebut sejalan dengan Plantations (0.39%). This is in line with Garuda Indonesia's
komitmen Garuda Indonesia untuk turut mensukseskan commitment to participate in the success of government
program pemerintah, khususnya pengembangan UMKM. programs, especially the development of MSMEs.
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Promosi Produk UMK
MSE Products Promotion
Tidak sekadar membantu permodalan, upaya pemberdayaan In addition to providing capital support, efforts to empower MSEs
UMK itu juga diiringi dengan program pendidikan dan pelatihan are also complemented by education and training programs, as
hingga kegiatan promosi demi mengoptimalkan hasil karya well as promotional activities aimed at maximizing productivity
dan meningkatkan pangsa pasar produk UMK binaan. and expanding the market reach of fostered MSE products.
Pada tahun 2024, Garuda Indonesia mempromosikan produk In 2024, Garuda Indonesia showcased its fostered SME
UMK binaan di kancah internasional, yaitu pada Discovering products on the international stage at the Discovering the
the Magnificent of Indonesia Expo di Utretch, Belanda; serta Magnificent of Indonesia Expo in Utrecht, Netherlands, and
Pameran Solo Great Sales 2024 di Solo, Jawa Tengah. Selain the Solo Great Sales 2024 Exhibition in Solo, Central Java.
itu, Garuda Indonesia bersinergi dengan KKN-PPM UGM di Additionally, Garuda Indonesia collaborated with KKN-PPM
Manyeu, Maluku Tenggara untuk melakukan pembinaan bagi UGM in Manyeu, Southeast Maluku, to provide guidance and
UMKM lokal setempat untuk memberikan pelatihan promosi, training for local MSMEs. The program focused on enhancing
branding, dan pengemasan beberapa produk unggulan promotion, branding, and packaging for several standout local
setempat yaitu Keripik Mangrove, Stick Mangrove, Peyek products, including Mangrove Chips, Mangrove Sticks, Peanut
Kacang Tanah (yang memanfaatkan Enbal sebagai pengganti Crackers (made with Enbal as a flour substitute), and Onde-
tepung), dan Onde Onde Enbal. Onde Enbal.
Selain itu pada Agustus 2024, UMK Binaan Garuda Indonesia In August 2024, Garuda Indonesia’s fostered MSEs in
di Sambas, Kalimantan Barat mendapatkan apresiasi dan Sambas, West Kalimantan, received recognition and a visit
kunjungan dari istri pejabat Kementerian Malaysia yang from the spouses of Malaysian Ministry officials. The visit was
dipimpin oleh Konsulat Jendral Indonesia di Kuching, Bupati coordinated by the Indonesian Consulate General in Kuching and
Sambas dan jajarannya. Pemasaran kain Sambas saat ini juga accompanied by the Sambas Regent along with his delegation.
sudah sampai Malaysia dan Brunei Darussalam. Samba's woven fabric has now been marketed internationally,
reaching Malaysia and Brunei Darussalam.
PT Garuda Indonesia (Persero) Tbk
Pembinaan Usaha Mikro dan Kecil Non-Mitra Binaan
Development of Non-Partnered Micro And Small Enterprises
Program Pemberdayaan Kewirausahaan bagi para Perempuan The Entrepreneurship Empowerment Program for Women with
Penyandang Disabilitas CSR GA Group dengan Allunjiva Disabilities – a CSR initiative by the GA Group in collaboration
Indonesia: pelatihan motivasi, pelatihan keterampilan with Allunjiva Indonesia provides motivation training, skills
memproduksi dan pelatihan akuntasi yang meliputi biaya training for production, accounting training covering production
produksi, serta digital marketing terlebih bagi UMK difabel. costs, and digital marketing, with a special focus on empowering
Tujuan dari program ini adalah pemberdayaan ekonomi dan MSMEs run by individuals with disabilities. This program aims
pengembangan karakter bagi UMKM non mitra binaan. Melalui to reach economic empowerment and character development
2024 Sustainability Repor | Laporan Keberlanjutan
program pelatihan ini, ditargetkan dapat diikuti 15 UMK difabel. for non-partnered MSMEs. The training is targeted to reach
15-disabled run MSMEs.
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Penyaluran PUMK ke UMK Binaan per Sektor
Disbursement of MSEs Funding (PUMK) to Fostered MSEs per Sector:
(Dalam Rupiah Penuh)
(In Full Rupiah)
Sektor Jumlah MB Jumlah Penyaluran
Sector Number of Fostered Partners Disbursement Amount
Sektor Industri
3.735.335.188 62,46%
Industrial Sector
Sektor Jasa
608.191.000 10,17%
Service Sector
Sektor Perdagangan
1.132.658.600 18,94%
Trade Sector
Sektor Perikanan
- 0,00%
Fisheries Sector
Sektor Perkebunan
23.295.421 0,39%
Plantation Sector
Sektor Pertanian
124.984.000 2,09%
Agricultural Sector
Sektor Peternakan
315.209.200 5,27%
Livestock Sector
Sektor Lainnya
40.277.778 0,67%
Other Sectors
TOTAL 5.979.951.187 100,00%
Penyaluran PUMK ke UMK Binaan per Wilayah
Disbursement of MSEs Funding (PUMK) to Fostered MSEs per Region:
(Dalam Rupiah Penuh)
(In Full Rupiah)
PT Garuda Indonesia (Persero) Tbk
Wilayah Jumlah Penyaluran Persentase
Region Disbursement Amount Percentage
Nusa Tenggara Barat
1.277.295.800 21,36%
West Nusa Tenggara
Jawa Barat
1.105.561.887 18,49%
West Java
Jawa Tengah
575.911.300 9,63%
Central Java
Jawa Timur
574.982.700 9,62%
East Java
Sumatera Barat
437.765.100 7,32%
West Sumatera
2024 Sustainability Repor | Laporan Keberlanjutan
DKI Jakarta
407.325.900 6,81%
Jakarta Capital Region
Banten 365.907.200 6,12%
Daerah Istimewa Yogyakarta
356.741.200 5,97%
Yogyakarta Special Region
Kalimantan Barat
324.520.100 5,43%
West Kalimantan
Bali 266.882.800 4,46%
Nusa Tenggara Timur
141.545.500 2,37%
East Nusa Tenggara
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Penyaluran PUMK ke UMK Binaan per Wilayah
Disbursement of MSEs Funding (PUMK) to Fostered MSEs per Region:
(Dalam Rupiah Penuh)
(In Full Rupiah)
Wilayah Jumlah Penyaluran Persentase
Region Disbursement Amount Percentage
Kepulauan Bangka Belitung
109.804.000 1,84%
Bangka Belitung Islands
Sulawesi Selatan
29.874.400 0,50%
South Sulawesi
Kalimantan Selatan
5.833.300 0,10%
South Kalimantan
Sulawesi Utara
- 0,00%
North Sulawesi
TOTAL 5.979.951.187 100,00%
Program Kolaborasi TJSL TJSL Collaboration Program
Program Relawan Bakti Bumn Batch VI Di Nias Selatan, Sumatera Utara
Relawan Bakti Bumn Volunteer Program Batch VI In South Nias, North Sumatra
Garuda Indonesia bersama BUMN AirNav Indonesia dan Taspen In the third quarter, Garuda Indonesia, together with SOEs
mendukung pelaksanaan Program Relawan Bakti BUMN partners AirNav Indonesia and Taspen, supported the
Untuk Indonesia (RBB) Batch VI di Desa Hilisimaetano, Nias implementation of the SOEs Service Volunteer Program
Selatan, Sumatera Utara dengan menjadi tuan rumah atas (Relawan Bakti BUMN─RBB) Batch VI in Hilisimaetano Village,
program hasil insiasi dari Kementerian BUMN yang telah South Nias, North Sumatra. This program, which was first
PT Garuda Indonesia (Persero) Tbk
diselenggarakan pada triwulan III, dengan bertujuan untuk initiated by the Ministry of SOEs, aimed to revitalize the village's
menghidupkan kembali potensi desa yang dapat menciptakan potential, create new and sustainable economic opportunities,
peluang ekonomi baru berkelanjutan dan memberikan inspirasi and inspire the community to restore and preserve its cultural
bagi masyarakat untuk restorasi warisan budaya. heritage.
Dalam program yang bertajuk “Relawan Bakti BUMN Untuk Under the theme “SOEs Service Volunteer Program (RBB) for the
Kebangkitan Wisata dan Budaya Hilisimaetano” ini, kontribusi Revival of Tourism and Culture in Hilisimaetano,” the Company
Perusahaan dituangkan dalam tiga bidang prioritas Tanggung contributed to three priority areas of its Social and Environmental
Jawab Sosial Lingkungan (TJSL) yaitu pendidikan, lingkungan, Responsibility (TJSL) program: education, environment, and
dan pengembangan Usaha Mikro Kecil (UMK). Micro and Small Enterprises (MSEs) development.
2024 Sustainability Repor | Laporan Keberlanjutan
Pada bidang pendidikan, Perusahaan bersama AirNav Indonesia In education, the Company, AirNav, and Taspen revitalized
dan Taspen melaksanakan program revitalisasi taman tematik school’s thematic gardens in Hilisimaetano and surrounding
sekolah di daerah Hilisimaetano dan sekitarnya, pemberian areas, provided school facilities and infrastructure support,
bantuan sarana dan prasarana sekolah, serta keterlibatan and involved SOEs Volunteers in teaching through the Kelas
Relawan BUMN untuk mengajar siswa sekolah melalui “Kelas Inspiratif program, an interactive learning session for local
Inspiratif”. students.
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Upaya pelestarian lingkungan dilakukan dengan pemberian Environmental conservation efforts involved planting 200 fruit
dan penanaman 200 bibit pohon buah yang terdiri dari tree seedlings, including mango, avocado, crystal guava, and
mangga, alpukat, jambu kristal, dan kopi. Kemudian, Perusahaan coffee beans. The Company also renovated waste management
juga melaksanakan renovasi bangunan pengelolaan sampah, facilities, provided a motorbike for a waste collector and a waste
pemberian satu buah motor untuk pengangkut sampah shredding machine, placed trash bins at several village points,
serta mesin penghancur sampah, penyediaan tong sampah and conducted waste management training for residents. The
di beberapa titik desa, dan pelatihan pengelolaan sampah Company also donated four solar-powered lighting units.
bagi warga sekitar. Termasuk, pemberian empat paket lampu
solar cell.
Sementara itu, dalam mendukung pengembangan UMK, pada In supporting the development of MSEs, this program provides
program kali ini terdapat pelatihan untuk penyablonan kantung training on rice bag screen printing, coffee barista skills,
beras, barista kopi, pembuatan konten menarik di media sosial, engaging social media content production, and Village-Owned
serta program pelatihan manajemen Badan Usaha Milik Desa Enterprises (BUMDES) management.
(BUMDES).
Sejalan dengan upaya Pemerintah menekan kasus stunting Aligned with the Government's initiative to reduce stunting
pada anak Indonesia, melalui kesempatan Relawan Bakti BUMN among Indonesian children, the Company, with AirNav and
ini, Perusahaan bersama AirNav dan Taspen melaksanakan Taspen, conducted a child health education program through
program penyuluhan kesehatan anak yang fokus pada the SOE Volunteer Service. This program emphasizes the
kaitan kebutuhan dan peningkatan gizi keluarga dengan importance of improving family nutrition through home
memanfaatkan pekarangan keluarga. Serta, pemberian gardening and distributing food packages for mothers and
makanan tambahan untuk Ibu & Anak di Desa Hilisimaetano children in Hilisimaetano Village.
Program Kolaborasi TJSL: Ata Modo, Pulau Komodo, Nusa Tenggara Timur
TJSL Collaboration Program: Ata Modo, Komodo Island, East Nusa Tenggara
PT Garuda Indonesia (Persero) Tbk
Garuda Indonesia bersama dengan 27 BUMN melaksanakan Garuda Indonesia, in collaboration with 27 other SOEs,
Program Kolaborasi Ata Modo yang menitikberatkan pada implemented a TJSL collaboration program with the Ata Modo
pengembangan Sumber Daya Manusia (SDM) di Pulau indigenous people, focusing on human capital development on
Komodo, dengan tujuan untuk meningkatkan keterampilan dan Komodo Island, aiming to improve local community skills and
kapabilitas masyarakat lokal dalam mendukung keberlanjutan capabilities in supporting the sustainability and management
dan pengelolaan destinasi wisata tersebut. Beberapa program of the tourism destination. The programs implemented include:
yang dilaksanakan meliputi:
• Bidang Pendidikan: bimbingan tes CPNS/PPPK bagi guru • Education: Civil servant entrance exam (CPNS/PPPK)
di Pulau Komodo, bimbingan belajar bagi siswa SDN Pulau preparation for local teachers, tutoring for students at
Komodo, dan penyediaan sarana prasarana TIK, olahraga, Komodo Island Elementary School, and the provision of
2024 Sustainability Repor | Laporan Keberlanjutan
dan seni SDN Pulau Komodo; ICT equipment, sports gear, and arts supplies for the school.
• Bidang Ekonomi: bantuan peralatan kriya dan mesin kopi; • Economy: Donate craft equipment and coffee machines.
• Bidang Lingkungan: revitalisasi saluran air bersih untuk • Environment: Revitalization of clean water channels,
masyarakat Pulau Komodo, reboisasi tanaman rindang reforestation of productive shade plants, and provision of
produktif untuk masyarakat Pulau Komodo, dan penyediaan internet access for Komodo Island residents.
internet bagi masyarakat Pulau Komodo.
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Program Sinergi TJSL TJSL Synergy Program
Program Sustainability Penanaman Mangrove Bersama Benihbaik
Sustainability Program for Planting Mangroves with Benihbaik
Pada triwulan III tahun 2024, Garuda Indonesia berkolaborasi In the third quarter of 2024, Garuda Indonesia, in collaboration
dengan BenihBaik dan subsidiaries Garuda Indonesia Group with BenihBaik and subsidiaries within the Garuda Indonesia
dalam Program Sustainability Penanaman Mangrove Bersama Group, launched the Sustainability Program with BenihBaik.
BenihBaik. Penanaman mangrove dilaksanakan pada triwulan The mangrove planting was scheduled for the fourth quarter of
IV tahun 2024 di lingkungan sekitar airport, yaitu: 2024 in the surrounding areas of major airports in the following
locations:
• Tangerang, Banten (near Soekarno-Hatta International • Tangerang, Banten (near Soekarno-Hatta International
Airport) Airport)
• Semarang, Jawa Tengah (near Ahmad Yani International • Semarang, Central Java (near Ahmad Yani International
Airport) Airport)
• Pulau Seribu, DKI Jakarta (near Soekarno-Hatta • Thousand Islands, Jakarta Capital Region (near Soekarno-
International Airport) Hatta International Airport)
Program ini merupakan salah satu program prioritas bidang This program is one of the Company’s priority programs
lingkungan dan implementasi Sustainable Development Goals in the environmental sector and contributes directly to the
nomor 15 yaitu Life on Land. Tak hanya itu, pelaksanaan program implementation of Sustainable Development Goal 15: Life
ini merupakan sebagai salah satu upaya perusahaan dalam on Land. Moreover, it reflects the Company's commitment to
mendukung pelaksanaan nilai ekonomi karbon dan pencapaian supporting carbon economic value initiatives and achieving
Net Zero Emission (NZE) tahun 2060 yang sejalan dengan Net Zero Emissions (NZE) by 2060. This aligns with ISO
dari ISO 26000:2010 Guidance on Social Responsibility, 26000:2010 Guidance on Social Responsibility, particularly
dimana salah satu subject intinya adalah The Environment under the core subject of The Environment, which addresses
yang memiliki issue Mitigate and Adapt to Climate Change. issues related to climate change mitigation and adaptation.
PT Garuda Indonesia (Persero) Tbk
Kolaborasi penanaman mangrove bersama BenihBaik The Collaboration on mangrove planting incorporates a
menggunakan system Monitoring, Reporting, Verification Monitoring, Reporting, Verification (MRV) system, along with
(MRV), dan pendampingan dalam penerbitan Surat Penurunan technical support in the issuance of Greenhouse Gas Emission
Emisi – Gas Rumah Kaca. Tak hanya itu, pada triwulan III telah Reduction Certificates. Additionally, in the third quarter of 2024,
dilakukan Talk Show terkait Sustainability sebagai sosialisai a Talk Show on sustainability was organized as part of Garuda
dan edukasi kepada karyawan Garuda Indonesia. Indonesia’s efforts to disseminate and educate its employees
on the topic.
Program Sinergi Dengan KKN-PPM UGM Di Pulau Kei Kecil, Maluku
Synergy Program with KKN-PPM UGM On Kei Kecil Island, Maluku
2024 Sustainability Repor | Laporan Keberlanjutan
Pada tahun 2024 Perusahaan berkolaborasi dengan Kelompok The Company collaborated with the Field Study and Community
Kuliah Kerja Nyata Pembelajaran Pemberdayaan Masyarakat Service for Community Empowerment Learning (KKN-PPM)
dari Universitas Gadjah Mada (KKN-PPM UGM) menggelar Team from Gadjah Mada University (UGM) to hold a Social
Program Sinergi Tanggung Jawab Sosial dan Lingkungan and Environmental Responsibility (TJSL) synergy program
(TJSL) yang bertajuk “Festival Pesona Manyeuw 2024” di entitled “Festival Pesona Manyeuw 2024” at the Hoat Tamngil
Kawasan Ekowisata Hoat Tamngil, Kecamatan Manyeuw, Maluku Ecotourism Area, Manyeuw District, Southeast Maluku.
Tenggara.
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Beberapa program TJSL yang dilaksanakan Perusahaan Several TJSL programs implemented by the Company and the
bersama dengan Tim KKN-PPM UGM sepanjang bulan Juni KKN-PPM UGM Team from June-August 2024 include:
– Agustus 2024 di antaranya meliputi:
• Program revitalisasi infrastruktur air minum dan irigasi • The REVISI program (Revitalization of Drinking Water and
(REVISI) Irrigation Infrastructure)
• Program Manyeuw Membaca • Manyeuw Reading Program
• Program pelepasliaran penyu untuk konservasi habitat • Sea Turtle release program to support green turtle habitat
penyu hijau conservation
• Program rehabilitasi terumbu karang di Perairan Pulau- • Coral reef restoration program in the marine area of the
pulau Sepuluh Sepuluh Islands.
• Program 1.600 bibit pohon mangrove Rhizopora untuk • A 1,600 Rhizopora mangrove seedlings program in
Manyeuw Manyeuw
• Program kesehatan gratis, program Manyeuw Semangat
Berantas Stunting • Free healthcare program, and the Manyeuw Spirit to
• Program seribu buku untuk Manyeuw Eliminate Stunting program
• Program pemasangan instalasi pemanen air hujan • A Thousand Books program for Manyeuw
• Program Festival Pesona Manyeuw • Rainwater harvesting permanent installation program
• Manyeuw Enchantment Festival (Festival Pesona Maneuw)
Program
Program Reuse Recycle Bersama Plasticpay
Reuse Recycle Program with Plasticpay
Sebagai bentuk implementasi dari ISO 26000:2010 Guidance As part of the implementation of ISO 26000:2010 Guidance on
on Social Responsibility, dimana salah satu subject intinya Social Responsibility, specifically under the core subjects “The
adalah The Environment yang memiliki issue Mitigate and Environment”—which addresses issues related to Mitigating
PT Garuda Indonesia (Persero) Tbk
Adapt to Climate Change meliputi pengurangan limbah, and Adapting to Climate Change, which encompasses waste
penggunaan ulang produk, dan recycle. Hal tersebut juga reduction, product reuse, and recycling— Garuda Indonesia
sejalan dengan pencapaian Net Zero Emmission (NZE) tahun aligns its initiatives to achieving Net Zero Emissions (NZE)
2060 dan sebagai implementasi Sustainable Development by 2060 and supports the implementation of Sustainable
Goals nomor 12, yaitu Responsible Consumption and Development Goal No. 12: Responsible Consumption and
Production. Production.
Pada triwulan IV, Garuda Indonesia bekerjasama dengan In the fourth quarter of 2024, Garuda Indonesia collaborated
Plasticpay melaksanakan launching penempatan Reverse with Plasticpay to launch the placement of Reverse Vending
Vending Machine (RVM) di lingkungan perkantoran yang Machines (RVM) within office environments. This initiative
bertujuan mengurangi limbah penggunaan botol plastik dan aims to reduce plastic bottle waste and increase employee
2024 Sustainability Repor | Laporan Keberlanjutan
meningkatkan partisipasi karyawan sehingga terbentuk habit engagement to foster more responsible and sustainable habits
dalam penggunaan material plastic dengan lebih bijak. Adapun in plastic usage. Through this program, plastic bottle waste
pada program ini, sampah botol plastik yang dibuang pada collected via the RVMs will be processed into economically
RVM nantinya akan diolah kembali menjadi barang-barang valuable items that can be reused by the community, ultimately
bernilai ekonomis yang dapat dipergunakan kembali oleh supporting local Micro, Small, and Medium Enterprises (MSMEs)
masyarakat, dan kemudian dapat meningkatkan perekonomian and contributing to their economic empowerment.
UMKM.
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Program Pengembangan Sumber Daya Manusia (SDM) Di Kabupaten Nias Barat
Human Capital Development Program In West Nias Regency
Pada triwulan II tahun 2024, TJSL Garuda Indonesia telah In the second quarter of 2024, Garuda Indonesia’s Social
memberikan bantuan dana pendidikan kepada putra/putri and Environmental Responsibility (TJSL) program provided
daerah Nias, Sumatera Utara di bidang kedokteran tahap II. educational funding assistance to the youth of Nias, North
Program ini merupakan kelanjutan dari program di tahun 2023 Sumatra, particularly in the field of medicine (Phase II). This
yang juga merupakan salah satu program prioritas di bidang program is a continuation of the 2023 initiative and remains
Pendidikan tahun 2024 dan sebagai implementasi Sustainable one of the priority education programs in 2024, as part of the
Development Goals nomor 4, yaitu Quality Education. Hingga implementation of SDG No. 4: Quality Education. As of the
Triwulan II tahun 2024 telah direalisasikan program bantuan second quarter of 2024, the educational assistance program
dana pendidikan kepada beberapa putra/putri Nias Barat, has been gradually extended to several youths from West
Sumatera Utara secara bertahap. Tak hanya pemberian bantuan Nias, North Sumatra. In addition to the provision of educational
Pendidikan, namun juga beberapa program lainnya dalam assistance, the Company has also implemented several other
pengembangan SDM di Nias Barat, Sumatera Utara yaitu human capital development initiatives in West Nias, including
renovasi sekolah, pengadaan internet dan SDM dalam hal IT, school renovations, provision of internet access and IT personnel,
dan perbaikan fasilitas kesehatan termasuk penempatan dokter as well as improvements in healthcare facilities—such as the
dan tenaga kesehatan di Kabupaten Nias Barat, Sumatera Utara. placement of doctors and healthcare workers in the West Nias
Adapun program ini merupakan bentuk tanggung jawab sosial Regency, North Sumatra. This program reflects the Company's
perusahan terhadap masyarakat adat di wilayah Sumatera social responsibility toward indigenous communities in the
Utara sebagai salah satu wilayah operasi bisnis Perseroan. North Sumatra region, one of the Company's key operational
areas.
Tabel Penyaluran TJSL dan PUMK Tahun 2022-2024
Table of TJSL and PUMK Disbursement for 2022-2024
Keterangan
2024 2023 2022
Description
PT Garuda Indonesia (Persero) Tbk
TJSL (Non Pendanaan UMK)
5.624.109.247 4.591.405.275 1.198.029.131
TJSL (Non-MSEs Funding)
Pinjaman Kemitraan (Pendanaan UMK)
800.000.000 1.000.000.000 5.555.000.000
Partnership Loans (MSEs Funding)
Pembinaan Kemitraan
- - -
Partnership Coaching
Jumlah
6.424.109.247 5.591.405.275 6.753.029.131
Total
2024 Sustainability Repor | Laporan Keberlanjutan
189
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Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL) Activities of Social and Environmental Responsibility
[OJK F.25] (TJSL) [OJK F.25]
Tuntutan atas implementasi TJSL bagi emiten dan perusahaan The demand for the implementation of TJSL for issuers and
publik semakin kuat dengan terbitnya Peraturan Otoritas Jasa public companies has strengthened following with the issuance
Keuangan (POJK) No.51/POJK.03/2017 tentang Penerapan of Financial Services Authority Regulation (POJK) No. 51/
Keuangan Berkelanjutan bagi Lembaga Jasa Keuangan, Emiten dan POJK.03/2017 on the Implementation of Sustainable Finance
Perusahaan Publik atau POJK Keuangan/Kegiatan Berkelanjutan, for Financial Institutions, Issuers, and Public Companies or POJK
per 1 Januari 2021. Pasal 8 peraturan ini menyatakan perusahaan on Sustainable Finance/Activities as of January 1, 2021. Article
publik yang diwajibkan melaksanakan TJSL dapat mengalokasikan 8 of this regulation states that public companies obligated to
sebagian dana TJSL untuk mendukung kegiatan penerapan keuangan implement TJSL can allocate a portion of TJSL funds to support
berkelanjutan. Sesuai dengan pedoman teknis peraturan ini, dalam activities for implementing sustainable finance. Per the technical
arti luas, keuangan berkelanjutan bagi emiten dan perusahaan guidelines of this regulation, in a broad sense, sustainable finance
publik dapat dimaknai sebagai kegiatan berkelanjutan (sustainable for issuers and public companies means sustainable operations,
operation), yaitu kegiatan operasi perusahaan yang dijalankan namely company operational activities implemented by paying
dengan memperhatikan aspek ekonomi, lingkungan hidup, dan sosial. attention to economic, environmental, and social aspects.
Pelaksanaan TJSL di Garuda Indonesia merujuk pada sejumlah The implementation of TJSL at Garuda Indonesia refers to several
regulasi antara lain Undang-Undang Perseroan Terbatas, Undang- regulations, including the Law on Limited Liability Companies,
Undang No.25 Tahun 2007 tentang Penanaman Modal, serta Surat Law No. 25 of 2007 on Investment, and the Circular Letter of the
Edaran Otoritas Jasa Keuangan Republik Indonesia Nomor 16/ Financial Services Authority of the Republic of Indonesia No. 16/
SEOJK.04/2021 tentang Bentuk dan Isi Laporan Tahunan Emiten SEOJK.04/2021 on the Form and Contents of the Annual Report of
atau Perusahaan Publik sebagai pedoman teknis pelaksanaan Issuers or Public Companies as technical guidelines for implementing
POJK Keuangan Berkelanjutan. Secara spesifik, SEOJK menegaskan POJK on Sustainable Finance. Specifically, SEOJK emphasizes the
perlunya kegiatan TJSL dikaitkan dengan 17 (tujuh belas) Tujuan importance of aligning Corporate Social Responsibility (CSR)
Pembangunan Berkelanjutan/TPB (Sustainable Development activities with the 17 (seventeen) Sustainable Development Goals
Goals/SDGs) di Indonesia. Tautan implementasi program tersebut (SDGs) in Indonesia. The linkage between program implementation
disampaikan melalui Laporan Keberlanjutan. and the SDGs is outlined in the Sustainability Report.
PT Garuda Indonesia (Persero) Tbk
Sesuai dengan Peraturan Menteri Badan Usaha Milik Negara In accordance with the Regulation of the Minister of State-
Republik Indonesia Nomor PER-1/MBU/03/2023, Garuda Owned Enterprises of the Republic of Indonesia Number PER-
Indonesia melaksanakan TJSL melalui Program Pendanaan 1/MBU/03/2023, Garuda Indonesia implements its Social and
Usaha Mikro dan Usaha Kecil (Program Pendanaan UMK, serta Environmental Responsibility (TJSL) program through the Micro
Program Pemberian Bantuan dan/atau Kegiatan lainnya, termasuk and Small Business Funding Program (UMK Funding Program),
Pembinaan. Pelaksanaan Program TJSL BUMN berorientasi pada as well as through the provision of assistance and/or other
pencapaian Tujuan Pembangunan Berkelanjutan (TPB) serta activity programs, including coaching. The implementation of
berpedoman kepada ISO 26000 sebagai panduan pelaksanaan the SOE CSR Program is oriented towards the achievement of the
program, dengan harapan pelaksanaan Program TJSL BUMN yang Sustainable Development Goals (SDGs) and is guided by ISO
lebih terukur, berdampak dan berkelanjutan. Adapun program TJSL 26000 as a reference for program implementation, to achieve
BUMN bertujuan untuk: a more measurable, impactful, and sustainable CSR execution.
2024 Sustainability Repor | Laporan Keberlanjutan
The SOE TJSL program aims to:
1. memberikan kemanfaatan bagi pembangunan ekonomi, 1. Provide benefits in the areas of economic, social,
pembangunan sosial, pembangunan lingkungan serta environmental, legal, and governance development for the
pembangunan hukum dan tata kelola bagi perusahaan; Company;
2. memberikan kontribusi pada penciptaan nilai tambah bagi 2. Contribute to the creation of added value for the Company
perusahaan dengan prinsip yang terintegrasi, terarah dan through integrated, targeted, and measurable impact, upheld
terukur dampaknya serta akuntabel; dan by the principle of accountability; and
3. membina usaha mikro dan usaha kecil agar lebih tangguh 3. Empower micro and small enterprises to become more
dan mandiri, serta masyarakat sekitar perusahaan. resilient and self-reliant, while also supporting the
surrounding communities.
190
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Tabel Kegiatan TJSL dan Tujuan Pembangunan Berkelanjutan
Table of TJSL Activities and Sustainable Development Goals
Kesesuaian
Keterangan Province dengan TPB
Program
Description Province Alignment with
SDGs
Bantuan Dana Pendidikan Yayasan Bangun Kecerdasan Insani Sumatera Utara
1
Education Fund Assistance for the Bangun Kecerdasan Insani Foundation North Sumatra
Pengembangan SDM Nias Barat: Bantuan Pendidikan Mahasiswi Putri Daerah Kab. Nias Barat
Sumatera Utara
2 Human Capital Development in West Nias: Educational Assistance for Female Students in West Nias
North Sumatra
Regency
Pembangunan Pesantren Tahfizh Ashabul Kahfi Jawa Barat
3
Construction of the Tahfizh Ashabul Kahfi Islamic Boarding School West Java
Renovasi Pesantren Yayasan Halaqoh Tahfidz Alqur'an
4 Banten
Renovation of the Halaqoh Tahfidz Al-Qur’an Foundation Islamic Boarding School
Bantuan pengadaan kebutuhan sarana prasarana Pesantren Modern Darul Ihsan Sumatera Utara
5
Assistance in Procuring Infrastructure Needs for the Darul Ihsan Modern Islamic Boarding School North Sumatra
DKI Jakarta
Program Kolaborasi TJSL BUMN Pelita Warna Tahun 2024
6 Jakarta Capital
SOE CSR Collaboration Program: Pelita Warna 2024
Region
Program Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw
7 Maluku
Synergy Program of CSR KKN-PPM UGM in Manyeuw District
Relawan Bakti BUMN Batch VI Nias: Revitalisasi Sarana & Pra Sarana SMPN 6 Maniamolo
Sumatera Utara
8 SOE Community Service Volunteers Batch VI – Nias: Revitalization of Facilities and Infrastructure of
North Sumatra
State Junior High School 6 of Maniamolo
Bantuan Pengadaan Peralatan Sarana Prasarana Sekolah MTs. Al Ikhlas Leuwinanggung
Jawa Barat
9 Assistance in the Procurement of Equipment for the School Infrastructure of Al Ikhlas Middle School,
West Java
Leuwinanggung
Dukungan Program Workshop dan Uji Kompetensi Jurnalis Televisi Ikatan Jurnalis Televisi Indonesia
DKI Jakarta
(IJTI)
10 Jakarta Capital
Workshop Program Support and Television Journalist Competency Test – Indonesian Television
Region
Journalists Association (IJTI)
Bantuan Dana Kegiatan Cinta Alam Indonesia: Pelatihan Pengembangan Diri Pemuda Islam Masjid
Al Mubarok
11 Banten
Funding Assistance for Cinta Alam Indonesia Activities: Self-Development Training for Islamic Youth
at Al Mubarok Mosque
PT Garuda Indonesia (Persero) Tbk
Pendidikan Pembangunan Asrama Putra Ponpes Darul Ulum Al- Muttaqien Jawa Timur
12
Education Construction of the Male Dormitory of Darul Ulum Al-Muttaqien Islamic Boarding School East Java
Kolaborasi BUMN "Pondok Pesantren Daarussalam Al Gontory di Batam" Kepulauan Riau
13
SOE Collaboration with Darussalam Al Gontory Islamic Boarding School, Batam
Renovasi Sarana dan Prasana SD Negeri No. 071099 Hilisimaetano Sumatera Utara
14
Renovation of Facilities and Infrastructure of State Elementary School No. 071099 Hilisimaetano North Sumatra
Bantuan Pendidikan Program Beasiswa Bagi Putra Putri Tentara Nasional Indonesia Tahun Ajaran
DKI Jakarta
2024/2025
15 Jakarta Capital
Educational Assistance Scholarship Program for Sons and Daughters of the Indonesian National
Region
Army for the 2024/2025 Academic Year
Bantuan Dana Pembangunan Gedung TK Islam Baiturrahman Yayasan Pondok Pesantren
Baiturrahman Al-Husni Jawa Barat
16
Funding Assistance for the Construction of Baiturrahman Islamic Kindergarten – Baiturrahman Al- West Java
Husni Islamic Boarding School Foundation
2024 Sustainability Repor | Laporan Keberlanjutan
Pembangunan Asrama Santri Yayasan Nurut Tauhid Cicadas Jawa Barat
17
Construction of Student Dormitory for Nurut Tauhid Cicadas Foundation West Java
Renovasi Atap Sekolah di SD Naskat Debut, Manyeuw, Maluku Tenggara
18 Maluku
Roof Renovation of Naskat Debut Elementary School, Manyeuw, Southeast Maluku
DKI Jakarta
Dukungan Pendidikan Perguruan Tinggi bagi putra-putri TNI dan POLRI tahun 2023-2024
19 Jakarta Capital
College Education Support for Sons and Daughters of the TNI and POLRI, 2023–2024 Academic Year
Region
Pengembangan SDM Nias Barat: Bantuan Dana Pendidikan Mahasiswa Kedokteran Tahap 1 Sumatera Utara
20
Human Capital Development in West Nias: Phase I Medical Student Education Fund Assistance North Sumatra
Perbaikan Rangka Atap Madrasah Yayasan Mardliyah Jawa Barat
21
Roof Frame Repair for Mardliyah Foundation Madrasah West Java
Kolaborasi TJSL BUMN Ata Modo NTT
22
SOE CSR Collaboration with Ata Modo East Nusa Tenggara
NTB
Dukungan Pembangunan Universitas Widya Mataram tahap II
23 West Nusa
Support for the Development of Widya Mataram University – Phase II
Tenggara
Dukungan Kolaborasi Program Transformasi Sekolah BUMN di NTT NTT
24
Support for the SOE School Transformation Program in East Nusa Tenggara (NTT) East Nusa Tenggara
191
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Tabel Kegiatan TJSL dan Tujuan Pembangunan Berkelanjutan
Table of TJSL Activities and Sustainable Development Goals
Kesesuaian
Keterangan Province dengan TPB
Program
Description Province Alignment with
SDGs
DKI Jakarta
Pembangunan 1 (satu) unit Smart Class Room untuk SMA Negeri 3 Jakarta Teladan
25 Jakarta Capital
Construction of One (1) Smart Classroom Unit for State Senior High School 3 Teladan of Jakarta
Region
Pengembangan SDM Nias Barat Sumatera Utara
Pendidikan 26
Human Capital Development in West Nias North Sumatra
Education
Dukungan Program Transformasi Sekolah BUMN di NTT NTT
27
Support for the SOE School Transformation Program in East Nusa Tenggara (NTT) East Nusa Tenggara
Renovasi Asrama Pondok Pesantren As Sulahaa Jawa Barat
28
Renovation of the As Sulahaa Islamic Boarding School Dormitory West Java
Partisipasi Bantuan Transportasi Kesehatan Yayasan Jantung Indonesia Sulawesi Utara
1
Participation in Health Transportation Assistance for the Indonesian Heart Foundation North Sulawesi
CSR BO: Partisipasi Kegiatan Donor Darah di Biak, Papua
2 Papua
CSR BO: Participation in Blood Donation Activities in Biak, Papua
Partisipasi Kegiatan Donor darah stikes pertamedika
3 Banten
Participation in Blood Donation Activities for Pertamedika College
DKI Jakarta
GA Peduli Kesehatan: Program Khitan Massal 2024
4 Jakarta Capital
GA Cares for Health: 2024 Mass Circumcision Program
Region
Program Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw: Pemeriksaan Kesehatan Gratis
5 TJSL Synergy Program for Community Service Learning and Community Development at UGM in Maluku
Manyeuw District: Free Health Checks
Pembangunan Pos Pelayanan Terdapu (Posyandu), Desa Rawakalong Jawa Barat
6
Construction of Integrated Health Service Post (Posyandu), Rawakalong Village West Java
Bantuan Operasional Operasi Jantung Harapan Kita: Pasien Anak a/n. Haziq Alghifari dengan
DKI Jakarta
Diagnosa Penyakit Jantung Bawaan dan Kelainan Pembuluh Darah Jantung
7 Jakarta Capital
Operational Assistance for Heart Surgery at Harapan Kita Hospital for Child Patient Haziq Alghifari,
Region
Diagnosed with Congenital Heart Disease and Cardiac Vascular Abnormalities
Bantuan Alat Bantu Dengar Pasien a/n Isma Arba'atin Ni'mah RSUD Dr. R. Soetrasno Jawa Tengah
8
Hearing Aid Assistance for Patient Isma Arba’atin Ni’mah at Dr. R. Soetrasno Regional Hospital Central Java
Kesehatan
PT Garuda Indonesia (Persero) Tbk
Good Health Kegiatan Pelayanan Kesehatan Mata Gratis di Wilayah Banjar Gemeh
9 Bali
Free Eye Health Services in the Banjar Gemeh Area
Kep. Bangka
Dukungan Pemeriksaan Kesehatan Atlet Difabel di Kep. Bangka Belitung
10 Belitung
Support for Health Checks for Disabled Athletes in Bangka Belitung Regency
Bangka Belitung
Bantuan Dana Pemasangan Alat Bantu Dengar pada Kegiatan Pengabdian Masyarakat HME ITB
2024 Jawa Barat
11
Funding Assistance for the Installation of Hearing Aids as Part of HME ITB 2024 Community Service West Java
Activities
Dukungan Program Kegiatan Sosialisasi dari Lembaga Kanker Indonesia
12 Banten
Support for the Socialization Program of the Indonesian Cancer Institute
Partisipasi Kegiatan Pemeriksaan Kesehatan, Pemberian Nutrisi, dan Donor Darah Bagi Masyarakat
DKI Jakarta
Umum & Para Lansia
13 Jakarta Capital
Participation in Health Checks, Nutrition Provision, and Blood Donation for the General Public and the
Region
Elderly
2024 Sustainability Repor | Laporan Keberlanjutan
Bantuan Dana Pembangunan & Perbaikan Jalan Lingkungan, Tembok Penahan Tanah (TPS), dan
Posyandu Desa Paledah, Kabupaten Pangandaran Jawa Barat
14
Funding for the Construction and Repair of Neighborhood Roads, Retaining Walls, and Integrated West Java
Health Service Posts in Paledah Village, Pangandaran Regency
Pengembangan SDM Nias Barat: Penyediaan Tenaga Dokter Sumatera Utara
15
Human Capital Development in West Nias: Provision of Medical Doctors North Sumatra
192
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Tabel Kegiatan TJSL dan Tujuan Pembangunan Berkelanjutan
Table of TJSL Activities and Sustainable Development Goals
Kesesuaian
Keterangan Province dengan TPB
Program
Description Province Alignment with
SDGs
Maluku, NTT,
Sulawesi Utara,
GA Peduli Aksi Kasih Natal di Ambon, Manado, Kupang, Sorong, Jayapura, Timika, Biak Papua
1
GA Cares Christmas Charity Program in Ambon, Manado, Kupang, Sorong, Jayapura, Timika, and Biak Maluku, East Nusa
Tenggara, North
Sulawesi, Papua
Partisipasi Program Bantuan Sembako di Provinsi Sumatera Utara Sumatera Utara
2
Participation in the Basic Food Assistance Program in North Sumatra Province North Sumatra
Partisipasi Upacara PIODALAN
3 Bali
Participation in the Piodalan Ceremony
DIY
Dukungan Program Sembako Ramadan BUMN Wilayah Yogyakarta
4 Yogyakarta Special
Support for the Ramadan Basic Food Program for State-Owned Enterprises in the Yogyakarta Region
Region
Garuda Peduli: Bantuan Sembako TAD Non Skill pada Ramadhan 1445H
5 HO & All BO
Garuda Cares: Non-Skilled TAD Basic Food Assistance during Ramadan 1445H
Partisipasi Kegiatan Ramadan ROHISGA
6 Banten
Participation in Ramadan Activities by ROHISGA
DIY
CSR Branch Office: Program Buka Bersama Anak Yatim
7 Yogyakarta Special
CSR Branch Office Program: Iftar with Orphans
Region
Safari Ramadan: Operasi Sembako Murah Jawa Timur
8
Ramadan Safari: Affordable Grocery Bazaar East Java
Dukungan Program Ramadan Keraton Kasunanan Surakarta Hadiningrat (KKSH) Jawa Tengah
9
Support for the Surakarta Hadiningrat Sultanate Palace (KKSH) Ramadan Program Central Java
DKI Jakarta
Dukungan Program Berbagi Berkah PWNU DKI Jakarta
Sosial Kemasyarakatan 10 Jakarta Capital
Support for the Berbagi Berkah Program by the Jakarta Provincial Nahdlatul Ulama (NU) Office
Social Community Region
Mudik Asyik Bersama BUMN
11 Banten
Fun Homecoming with State-Owned Enterprises Program
PT Garuda Indonesia (Persero) Tbk
GA Peduli Bencana Alam: Banjir & Tanah Longsor Padang Sumatera Barat
12
GA Cares for Natural Disasters: Response to Floods and Landslides in Padang West Sumatra
Bantuan Kegiatan Bakti Sosial Yayasan Tuna Bersatu
13 Banten
Assistance for Social Service Activities by the Tuna Bersatu Foundation
Bantuan Dana Kegiatan Maulid Nabi Muhammad SAW 2023/2024 SMA Negeri 6 Jakarta DKI Jakarta
14 Funding for the 2023/2024 Mawlid Celebration of the Prophet Muhammad at State High School 6 Jakarta Capital
Jakarta Region
Program Garuda Indonesia Peduli Bencana Alam di Ternate, Maluku Utara Maluku Utara
15
Garuda Indonesia Cares for Natural Disasters Program in Ternate, North Maluku North Maluku
Bantuan Pra Sarana Kebutuhan Pengurus RT Desa Bojong Nangka
16 Banten
Pre-Facility Assistance for the Needs of RT Management in Bojong Nangka Village
Program Bantuan Sosial Sembako kepada 5 Yayasan Penyandang Disabilitas Tangerang (INDISI)
17 Basic Food Social Assistance Program for Five Foundations Supporting People with Disabilities in Banten
Tangerang (INDISI)
2024 Sustainability Repor | Laporan Keberlanjutan
Program 1000 Al Quran bersama Balai Pustaka Untuk Jamaah Umrah
18 Banten
1000 Al-Qur’an Program in Collaboration with Balai Pustaka for Umrah Pilgrims
GA Peduli: Aksi Kasih Natal 2024
19 7 BO
GA Cares: Christmas Charity 2024
Program Bantuan Garuda Indonesia Peduli Bencana Alam Banjir & Longsor di Sukabumi, Jawa Barat Jawa Barat
20
Garuda Indonesia Cares Assistance Program for Flood and Landslide Victims in Sukabumi, West Java West Java
193
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Tabel Kegiatan TJSL dan Tujuan Pembangunan Berkelanjutan
Table of TJSL Activities and Sustainable Development Goals
Kesesuaian
Keterangan Province dengan TPB
Program
Description Province Alignment with
SDGs
Bantuan Pengembangan Wisata Yayasan Lentera Muda Karya Foundation DI Aceh
1
Tourism Development Assistance for the Young Lantern Works Foundation Aceh Special Region
Bantuan Pembangunan Jalan Desa di Kabupaten Boyolali, Jawa Tengah Jawa Tengah
2
Assistance for the Construction of Village Roads in Boyolali Regency, Central Java Central Java
Bantuan renovasi Masjid Nurul Amin Jawa Tengah
3
Renovation Assistance for the Nurul Amin Mosque Central Java
Bantuan renovasi GPdi Jemaat Damai Sejahtera DKI Jakarta
4 Renovation Assistance for the Damai Sejahtera Congregation of the Church of Jesus Christ of Latter- Jakarta Capital
day Saints Region
Bantuan pembangunan Gereja Kristen Protestan Simalungun (GKPS)
5 Bali
Construction Assistance for the Simalungun Protestant Christian Church (GKPS)
Program Instalasi Internet di Desa Komodo NTT
6
Internet Installation Program in Komodo Village East Nusa Tenggara
Pembangunan Asrama Putra PPTQ Nurul Ikhlas Jawa Barat
7
Construction of the Nurul Ikhlas PPTQ Male Dormitory West Java
Relawan Bakti BUMN Batch VI Nias Sumatera Utara
8
Relawan Bakti BUMN Volunteers Program Batch VI in Nias North Sumatra
Bantuan Pembangunan Pelinggih di Banjar Pegatepan
9 Bali
Assistance for the Construction of a Shrine in Banjar Pegatepan
Pembangunan Sarana Prasarana Jalan Lingkungan Warga RW 003 Kelurahan Leuwinanggung
Kecamatan Tapos Kota Depok Jawa Barat
10
Construction of Neighborhood Road Infrastructure for Residents of RW 003, Leuwinanggung Village, West Java
Tapos District, Depok City
PT Garuda Indonesia (Persero) Tbk
Bantuan Pembangunan Asrama Yatim dan Dhuafa Yayasan Mutiara Ibu Nusantara, Desa
Sarana dan Pra Sarana Rawakalong, Kec. Gunung Sindur Jawa Barat
11
Infrastructure Assistance for the Construction of Dormitories for Orphans and the Poor by the Mutiara Ibu West Java
Nusantara Foundation, Rawakalong Village, Gunung Sindur District,
Bantuan Pembangunan Pura Dalem Kahyangan Badung
12 Bali
Assistance for the Construction of Dalem Kahyangan Badung Temple
Renovasi Masjid Istiqlal Osaka
13 Japan
Renovation of the Istiqlal Mosque in Osaka
Pembangunan Gedung Posyandu Pemerintah Kabupaten Tangerang Kecamatan Pagedangan
14 Banten
Construction of the Posyandu Building by the Tangerang Regency Government, Pagedangan District
2024 Sustainability Repor | Laporan Keberlanjutan
Pembangunan Jalan Pura Taman Desa Mengening di Buleleng, Bali
15 Bali
Construction of Pura Taman Road in Mengening Village, Buleleng, Bali
Pengadaan Sarana Baleganjur Kelompok Baleganjur Eka Swara di Buleleng, Bali
16 Bali
Provision of Facilities for the Baleganjur Eka Swara Baleganjur Group in Buleleng, Bali
DKI Jakarta
Pembangunan Musholla Baiturrahman Pejaten Timur Ps Minggu Jakarta Selatan
17 Jakarta Capital
Construction of the Baiturrahman Mosque in Pejaten Timur, South Jakarta
Region
Renovasi fasilitas umum pada csr safety campaign Sumatera Barat
18
Renovation of Public Facilities as Part of the CSR Safety Campaign West Sumatra
Bantuan pembangunan masjid Al Hadi Kab. Bandung Barat Jawa Barat
19
Assistance for the Construction of the Al Hadi Mosque in West Bandung Regency West Java
Bantuan Renovasi Masjid Al Ikhlas Cipondoh
20 Banten
194 Renovation Assistance for the Al Ikhlas Mosque in Cipondoh
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Tabel Kegiatan TJSL dan Tujuan Pembangunan Berkelanjutan
Table of TJSL Activities and Sustainable Development Goals
Kesesuaian
Keterangan Province dengan TPB
Program
Description Province Alignment with
SDGs
DKI Jakarta
Bantuan Sarana & Pra Sarana Gereja Tuhan di Indonesia
21 Jakarta Capital
Facilities and Infrastructure Assistance for the Church of God in Indonesia
Region
Pembangunan Jalan Lingkungan di Desa Banjarharja Kab Pangandaran Jawa Barat
22
Construction of a Neighborhood Road in Banjarharja Village, Pangandaran Regency West Java
Sarana dan Pra Sarana
Infrastructure
Pengembangan SDM Nias Barat Sumatera Utara
23
Human Capital Development in West Nias North Sumatra
Pembangunan Jalan Lingkungan Desa Puncaksari, Kec. Sindangkerta, Bandung Barat, Jawa Barat
Jawa Barat
24 Construction of a Neighborhood Road in Puncaksari Village, Sindangkerta District, West Bandung,
West Java
West Java
Partisipasi Keikutsertaan UMK Binaan pada Kegiatan Discovering the Magnificence of Indonesia
Expo
1 Netherlands
Participation in the Discovering the Magnificence of Indonesia Expo for Assisted Micro, Small, and
Medium Enterprises (MSMEs)
Dukungan Promosi Budaya Nias Barat pada Hut GA-75
2 Banten
Support for the Promotion of West Nias Culture at the 75th Anniversary of Indonesia’s Independence
Pameran Solo Great Sales 2024 Jawa Tengah
3
Participation in the 2024 Solo Great Sale Exhibition Central Java
Partisipasi Penglipuran Village Festival XI 2024
4 Bali
Participation in the 2024 11th Penglipuran Village Festival
DKI Jakarta
PT Garuda Indonesia (Persero) Tbk
Program Kolaborasi TJSL BUMN Pelita Warna Tahun 2024
5 Jakarta Capital
SOE CSR Collaboration Program: Pelita Warna 2024
Region
Program Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw: Festival Budaya Manyeuw dan UMKM
6 Synergy Program of CSER and UGM’s Community Empowerment Learning Program (PPM) in Maluku
Manyeuw District: Manyeuw Cultural and MSME Festival
Bantuan Pengembangan
Usaha Relawan Bakti BUMN Batch VI Nias: Pelatihan Kelompok Wisata dalam pengelolaan website dan
Business Development media sosial Sumatera Utara
7
Assistance Relawan Bakti BUMN Volunteer Program Batch VI in Nias: Training in Website and Social Media North Sumatra
Management for Tourism Groups
Dukungan Yayasan Pusaka Luhur Nusantara Untuk Pembuatan Buku Alat Musik Gamelan
Jawa Barat
8 Support from the Luhur Nusantara Heritage Foundation for the Production of a Gamelan Music
West Java
Instrument Book
DKI Jakarta
Bazaar UMKM Indonesia Jelajah Kuliner Indonesia
2024 Sustainability Repor | Laporan Keberlanjutan
9 Jakarta Capital
Indonesian MSMEs Bazaar: Exploring Indonesian Cuisine
Region
DKI Jakarta
Kegiatan Pameran INACRAFT on October 2024
10 Jakarta Capital
Participation in the INACRAFT Exhibition, October 2024
Region
Bantuan Mesin Jahit dan Mesin Obras Yayasan Perempuan dan Swadesi Bangkit di Lebak, Banten
11 Banten
Sewing Machine Assistance for the Yayasan Perempuan dan Swadesi Bangkit in Lebak, Banten
Program Pemberdayaan Kewirausahaan Bagi Para Perempuan Penyandang Disabilitas CSR GA
Group x Allunjiva Indonesia Jawa Tengah
12
Entrepreneurship Empowerment Program for Women with Disabilities – CSR GA Group x Allunjiva Central Java
Indonesia
Program Kolaborasi Sentra UMKM Magelang Tahap II Jawa Tengah
13
Collaboration Program for the Magelang MSME Center – Phase II Central Java
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Tabel Kegiatan TJSL dan Tujuan Pembangunan Berkelanjutan
Table of TJSL Activities and Sustainable Development Goals
Kesesuaian
Keterangan Province dengan TPB
Program
Description Province Alignment with
SDGs
Kolaborasi TJSL BUMN Ata Modo NTT
14
SOE CSR Collaboration with Ata Modo East Nusa Tenggara
Bantuan Pengembangan
Usaha
Business Development
Assistance Pengembangan SDM Nias Barat Sumatera Utara
15
Human Capital Development in West Nias North Sumatra
Bantuan Pipanisasi dan Sarana Pra Sarana Saluran Air, Kabupaten Boyolali, Jawa Tengah Jawa Tengah
1
Pipeline Assistance and Water Channel Pre-Facilities in Boyolali Regency, Central Java Central Java
DKI Jakarta
Program Kolaborasi TJSL BUMN Pelita Warna Tahun 2024
2 Jakarta Capital
SOE CSR Collaboration Program: Pelita Warna 2024
Region
Bantuan Pembangunan Sarana Air Bersih (SAB) Desa Buniayu Kecamatan Sukamulya
3 Banten
Assistance in the Construction of Clean Water Facilities (SAB) in Buniayu Village, Sukamulya District
Program Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw: Revitaliasi Air Bersih dan Instalasi
Pemanen Air Hujan
4 Maluku
CSR Synergy Program KKN PPM UGM Manyeuw District: Clean Water Revitalization and Rainwater
Harvesting Installation
Relawan Bakti BUMN Batch VI Nias: Pembuatan rumah kelola sampah & pelatihan pemilahan
sampah Sumatera Utara
5
Relawan Bakti BUMN Volunteer Program Batch VI in Nias: Construction of a Waste Management North Sumatra
House and Waste Sorting Training
Kolaborasi Pengelolaan Sampah Terpadu Desa Cikole Lembang Jawa Barat
6
Integrated Waste Management Collaboration in Cikole Lembang Village West Java
PT Garuda Indonesia (Persero) Tbk
Program Waste Management bersama Plasticpay
7 Banten
Waste Management Program with Plasticpay
Program Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw: Pelepasliaran Penyu untuk Konservasi
Habitat Penyu Hijau
8 Maluku
CSR Synergy Program of Student Community Service and Integrated Waste Management of UGM in
Pelestarian Lingkungan Manyeuw District: Turtle Release for Green Turtle Habitat Conservation
Environmental
Conservation Banten
Jawa Tengah
DKI Jakarta
Program GA Sustainability Penanaman Mangrove bersama BenihBaik
9 Banten
GA Sustainability Program: Mangrove Planting in collaboration with BenihBaik
Central Java
Jakarta Capital
Region
10 Talkshow Flight Path to Sustainability: Planting The Future Banten
2024 Sustainability Repor | Laporan Keberlanjutan
Program Sinergi TJSL KKN PPM UGM Kecamatan Manyeuw: Penanaman Seribu Mangrove dan
Revitalisasi Terumbu Karang di Pulau Pulau Sepuluh
11 Synergy Program of CSER and UGM’s Community Empowerment Learning Program (PPM) in Maluku
Manyeuw Sub-District: Planting of One Thousand Mangroves and Coral Reef Revitalization in the
Pulau Sepuluh
Relawan Bakti BUMN Batch VI Nias: Penanaman 1000 bibit pohon produktif Sumatera Utara
12
Relawan Bakti BUMN Volunteer Program Batch VI in Nias: Planting 1,000 Productive Tree North Sumatra
Partisipasi Penanaman Mangrove bulan PRB
13 Aceh
Participation in Mangrove Planting for Disaster Risk Reduction Month
Kolaborasi TJSL BUMN Ata Modo NTT
14
SOE CSR Collaboration with Ata Modo East Nusa Tenggara
Smart Farming Garuda media Hidroponik: Pembangunan Green House untuk budidaya hidroponik
196 15
Smart Farming Garuda Media Hydroponics: Construction of a Greenhouse for Hydroponic Cultivation
Banten
Page 197
Kepatuhan Terhadap Hukum dan Peraturan [GRI 2-27] Compliance with Laws and Regulations [GRI 2-27]
Dalam menjalankan aktivitas bisnisnya, Garuda Indonesia In conducting its business activities, Garuda Indonesia always
senantiasa mematuhi peraturan perundang-undangan yang complies with applicable laws and regulations. As a result of this
berlaku. Atas komitmen tersebut, sepanjang tahun 2024, tidak commitment, there were no cases of non-compliance throughout
terdapat kasus ketidakpatuhan. Langkah-langkah penguatan 2024. Compliant measures will continue to be strengthened
kepatuhan akan terus dilakukan melalui pelatihan dan through training and awareness programs for all employees.
peningkatan kesadaran kepada seluruh karyawan.
Pengaduan Pelanggan dan Masyarakat [OJK F.24, GRI 2-16, Customer and Community Complaints
GRI 2-26] [OJK F.24, GRI 2-16, GRI 2-26]
Dalam rangka memberikan pelayanan terbaik, Garuda Indonesia To provide the best possible service, Garuda Indonesia continues
terus berupaya untuk meningkatkan kualitas produk dan layanan to improve the quality of its products and services by offering
dengan menyediakan saluran atau layanan pengaduan. Hal ini various channels for customer feedback and complaints. These
bertujuan untuk memberikan kesempatan kepada pelanggan channels are intended to allow customers to share their input,
untuk menyampaikan masukan, keluhan, atau saran terkait complaints, or suggestions regarding their experiences while using
pengalamannya selama menggunakan jasa penerbangan Garuda Garuda Indonesia’s flight services. By ensuring the accessibility
Indonesia. Dengan adanya saluran atau layanan pengaduan yang of these channels, the Company can respond more promptly to
mudah diakses, Garuda Indonesia dapat lebih cepat merespons emerging issues, rectify shortcomings, and uphold customer
permasalahan yang muncul, memperbaiki kekurangan yang ada, satisfaction. Furthermore, this complaint mechanism serves
dan memastikan kepuasan pelanggan tetap terjaga. Selain itu, as a tool for Garuda Indonesia to better understand customer
saluran pengaduan ini juga menjadi alat bagi perusahaan untuk needs and expectations, strengthening the relationship between
lebih memahami kebutuhan dan harapan pelanggan, serta untuk the airline and its passengers. Through this ongoing process,
memperkuat hubungan antara maskapai dan konsumennya. Melalui Garuda Indonesia remains committed to continuous improvement,
proses ini, Garuda Indonesia berkomitmen untuk terus melakukan delivering enhanced flight experiences, and ensuring that every
perbaikan berkelanjutan, menciptakan pengalaman penerbangan customer feels valued and heard. Complaints can be submitted
yang lebih baik, dan memastikan bahwa setiap pelanggan merasa via the Call Center, Email, Website, Facebook, Twitter, Suggestion
dihargai dan dipenuhi kebutuhannya. Pengaduan dapat disampaikan Form, Customer Service, and Customer Feedback Forms available
PT Garuda Indonesia (Persero) Tbk
melalui melalui Call Center, Email, Website, Facebook, Twitter, at the airport and Sales Offices.
Suggestion Form, Customer Service, dan Customer feedback form
yang tersedia di bandara dan di Kantor Penjualan.
Garuda Indonesia juga secara aktif memantau saluran Garuda Indonesia actively monitors consumer complaint channels
pengaduan konsumen yang disediakan oleh lembaga atau provided by relevant government institutions or agencies,
instansi pemerintah yang sesuai dengan fungsi dan perannya aligning with their function and role as part of public services.
sebagai bagian dari layanan publik. Sejalan dengan itu, Perseroan In line with this, the Company optimizes the Global Contact
juga mengoptimalkan fasilitas Global Contact Center guna Center facilities to facilitate better services for both domestic
memudahkan penumpang di dalam negeri maupun luar negeri and international passengers, including social media services,
untuk memperoleh pelayanan yang lebih baik, termasuk layanan handling complaints, and responding to passenger inquiries.
2024 Sustainability Repor | Laporan Keberlanjutan
untuk media sosial hingga menangani keluhan dan menjawab This service operates 24 hours a day and can be reached at
pertanyaan penumpang. Layanan ini beroperasi selama 24 jam 0804 1 807 807 or 021 2351 9999. Passengers can easily access
di nomor 0804 1 807 807 atau 021 2351 9999. Melalui layanan information about products, purchase tickets, or lodge complaints
ini, penumpang dapat dengan mudah dan cepat memperoleh through this channel.
layanan sesuai kebutuhan, mulai dari informasi terkait produk,
layanan pembelian tiket hingga penanganan keluhan pelanggan.
Merujuk data dari berbagai kanal yang tersedia, per 31 Desember Referring to data from various available channels, as of December
2024, jumlah customer feedback yang masuk ke Customer 31, 2024, the amount of customer feedback that entered Garuda
Care dan Contact Centre Garuda Indonesia terdiri dari 0,92% Indonesia's Customer Care and Contact Center consisted of 0.92%
Compliment, 0,16% Suggestion, 4,59% complaint, 20,29% inquiry, Compliment, 0.16% Suggestion, 4.59% complaint, 20.29% inquiry,
72,85% information. Dari semua customer feedback telah ditangani 72.85% information. All customer feedback has been handled in
sesuai dengan Tingkat Layanan (Service Level Agreement atau accordance with the Service Level Agreement (SLA) determined
SLA) yang ditentukan oleh Perseroan dan pelanggan telah by the Company and customers have received accurate and
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memperoleh tanggapan yang akurat dan cepat sesuai dengan prompt responses as expected. Specifically related to complaints,
yang diharapkan. Terkhusus berkaitan dengan complaint, topik topics or discussions submitted by consumers include reservation
atau bahasan yang disampaikan konsumen antara lain terkait & ticketing, GAMiles service products, check-in services, baggage
reservation & ticketing, produk layanan GAMiles, layanan check- handling and delay management.
in, baggage handling dan delay management.
Tabel Pengaduan Masyarakat Tahun 2024
Table of Community Complaints in 2024
Jumlah Keluhan yang
Jenis Pengaduan
Diterima Status
Type of Complaint
Number of Complaints Received
Reservation and Ticketing 6.941 Closed
GarudaMiles 3.320 Closed
Check-in 2.170 Closed
Baggage Handling 1.956 Closed
Delay Management 1.432 Closed
Total 15.819
Selain itu, Perseroan memiliki pencatatan melalui customer Additionally, the Company has implemented a customer voice
voice management system (omni-x) yang digunakan untuk management system (Omni-X) used to record, follow up, and
mencatat, menindaklanjuti, dan monitoring setiap keluhan yang monitor every piece of feedback received through all available
masuk ke Garuda dari semua kanal pelaporan yang disediakan. channels. Through this system, in 2024, Garuda Indonesia
Melalui sistem ini, pada tahun 2024, Garuda Indonesia menerima recorded 1,754,293 customer interactions—including complaints,
1.754.293 (complain, suggestion, compliment, information, and suggestions, compliments, and inquiries—related to its products
enquiry) pertanyaan dan keluhan konsumen atas penggunaan and services. The voice-to-passenger ratio reached 15.39%, with
produk dan jasa. Rasio voice terhadap total penumpang sebesar a resolution rate of 99.56% for these interactions.
15,39% dan nilai completion rate penanganan voice yang masuk
PT Garuda Indonesia (Persero) Tbk
sebesar 99,56%.
Perseroan juga memiliki mekanisme penanganan pengaduan The Company also has a formal complaint handling mechanism
yang diterbitkan dalam berdasarkan Surat Keputusan Direktur regulated under the Decree of the President Director of PT Garuda
Utama PT Garuda Indonesia (Persero) Tbk Nomor: JKTDZ/ Indonesia (Persero) Tbk Number: JKTDZ/SKEP/50004/2024
SKEP/50004/2024 tanggal 26 Januari 2024 tentang Sistem dated January 26, 2024, concerning the Alleged Violation
Penanganan Pengaduan Dugaan Pelanggaran (Whistleblowing Complaint Handling System (Whistleblowing System) within
System) di Lingkungan PT Garuda Indonesia (Persero) Tbk. PT Garuda Indonesia (Persero) Tbk. This system, known as Speak
Perseroan memiliki sistem pelaporan WBS yang bernama Speak Up Bravely for Better Garuda Indonesia or SKY Garuda, enables
Up Bravely for Better Garuda Indonesia (yang dikenal dengan stakeholders to report any suspected fraud, legal or ethical
SKY Garuda). Para pemangku kepentingan dapat melaporkan violations, and other forms of misconduct committed by Garuda
2024 Sustainability Repor | Laporan Keberlanjutan
adanya dugaan kecurangan, pelanggaran hukum dan etika, serta Indonesia personnel. Starting in 2024, Garuda Indonesia has
misconduct lainnya yang diketahui terjadi dan dilakukan oleh collaborated with an independent party to manage SKY Garuda.
Insan Garuda Indonesia di lingkungan Perusahaan. Mulai tahun This initiative aims to accommodate reports of alleged fraud,
2024, Garuda Indonesia bekerja sama dengan pihak independen violations of laws and ethics, and other misconduct known to
untuk mengelola SKY Garuda. adanya dugaan kecurangan, have been committed by Garuda Indonesia personnel within
pelanggaran hukum dan etika, serta misconduct lainnya yang the Company. Starting in 2024, the Company partnered with an
diketahui terjadi dan dilakukan oleh Insan Garuda Indonesia di independent party to manage the SKY Garuda system.
lingkungan Perusahaan. Mulai tahun 2024, Garuda Indonesia
bekerja sama dengan pihak independen untuk mengelola SKY
Garuda.
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Selama tahun 2024 terdapat 23 (dua puluh tiga) pengaduan atas In 2024, a total of 23 (twenty-three) complaints were received
WBS. Adapun dari 23 (dua puluh tiga) pengaduan tersebut, terdapat through the Whistleblowing System (WBS). Of these, 15 (fifteen)
15 (lima belas) laporan yang terkait dengan WBS dan 8 (delapan) reports were identified as WBS-related, while 8 (eight) reports
laporan yang tidak terkait dengan WBS. Dari 15 (lima belas) laporan were determined to be unrelated. Among the 15 (fifteen) WBS-
terkait WBS tersebut, sejumlah 12 (dua belas) laporan ditindaklanjuti related reports, 12 (twelve) have been addressed and closed,
dan sudah ditutup (closed). Sedangkan 3 (tiga) laporan terkait WBS whereas the remaining 3 (three) are still under investigation.
masih berstatus dalam proses investigasi (open).
Privasi Pelanggan [GRI 418-1] Customer Privacy [GRI 418-1]
Garuda Indonesia menunjukkan komitmennya dalam menjaga Garuda Indonesia demonstrates its commitment to maintaining
kerahasiaan dan perlindungan data pelanggan melalui penerbitan the confidentiality and protection of customer data through
Surat Keputusan Pedoman Perlindungan Data Pribadi di Lingkup the issuance of the Decree on Personal Data Protection
PT Garuda Indonesia (Persero) Tbk tahun 2020 dan Prosedur Guidelines within PT Garuda Indonesia (Persero) Tbk in 2020
Penghapusan Data Pribadi yang diterbitkan pada tahun 2024. and the Personal Data Deletion Procedure issued in 2024. As an
Sebagai implementasi dari kebijakan tersebut, berbagai inisiatif implementation of the policy, various initiatives have been done,
telah dijalankan, antara lain: sosialisasi kepada seluruh unit kerja, including: dissemination to all work units, implementation of
pelaksanaan Privacy Impact Assessment, pemetaan aktivitas Privacy Impact Assessment, mapping of data processing activities
pemrosesan data (Records of Processing Activities/RoPA), (Records of Processing Activities/RoPA), and implementation
serta pelaksanaan Data Protection Impact Assessment (DPIA) of Data Protection Impact Assessment (DPIA) in several work
di beberapa unit kerja. Selain itu, Garuda Indonesia juga telah units. Garuda Indonesia has also added personal data protection
menambahkan klausul perlindungan data pribadi pada sejumlah clauses to a number of cooperation contracts with partners. The
kontrak kerja sama dengan mitra. Perseroan telah memiliki unit Company already has a working unit that functions as a Personal
kerja yang menjalankan fungsi sebagai Pejabat Pelindung Data Data Protection Officer (PDP) in accordance with regulations, as
Pribadi (PDP) sesuai regulasi, serta berperan sebagai Data well as a Data Protection Officer (DPO). One of the main tasks of
Protection Officer (DPO). Salah satu tugas utama tim ini adalah this team is to notify regulators or related parties in the event
menyampaikan notifikasi kepada regulator atau pihak terkait jika of an information security incident. As a precautionary measure,
terjadi insiden keamanan informasi. Sebagai langkah antisipasi, Garuda Indonesia has established a Computer Security Incident
Garuda Indonesia telah membentuk tim Computer Security Response Team that acts as the company's representative with
PT Garuda Indonesia (Persero) Tbk
Incident Response Team yang berperan sebagai perwakilan the National Cyber and Crypto Agency in handling information
perusahaan dengan Badan Siber dan Sandi Negara dalam security incidents, including in terms of reporting if an incident
penanganan insiden keamanan informasi, termasuk dalam hal occurs. Throughout 2024, no information security incidents were
pelaporan apabila terjadi insiden. Sepanjang tahun 2024, tidak reported.
terdapat insiden keamanan informasi yang dilaporkan.
Dalam upaya pencegahan terjadinya hilang data dan kebocoran To prevent data loss and leakage of customer data, the Company
data pelanggan, Perseroan senantiasa meningkatkan infrastruktur continues to improve IT governance infrastructure related to
tata Kelola IT terkait dengan keamanan siber. Pengelolan tata cybersecurity. The management of the Company's information
kelola teknologi informasi perusahaan diatur pada Manual technology governance is regulated in the Information Technology
Tata Kelola Teknologi Informasi (MTI) yang dilakukan proses Governance Manual (MTI), which is reviewed for policy updates
2024 Sustainability Repor | Laporan Keberlanjutan
review untuk pemutakhiran kebijakan dalam setiap tahunnya. every year. Cybersecurity management is regulated in the
Pengelolaan keamanan siber diatur pada Manual Keamanan Information Security Manual (IMS) which is reviewed every two
Informasi (MKI) yang dilakukan proses review setiap dua tahun. years. The implementation of information technology policies,
Penerapan kebijakan teknologi informasi, Perseroan telah the Company has conducted a series of assessments to assess the
dilakukan serangkaian assessment untuk menilai IT Maturity IT Maturity of Information Technology management in Garuda
pengelolaan Teknologi Informasi di Garuda Indonesia. Selain itu, Indonesia. The Company also conducted Cyber Security Maturity
Pereroan juga melakukan Cyber Security Maturity (CSM) pada (CSM) in 2024 conducted by the Directorate of Aviation Security
tahun 2024 dijalankan oleh Direktorat Keamanan Penerbangan of the Ministry of Transportation together with the State Sibser
Kementerian Perhubungan bersama Badan Sibser dan Sandi and Sandi Agency (BSSN) with the acquisition of a maturity level
Negara (BSSN) dengan perolehan tingkat kematangan Level of Level 4.09 (Managed Implementation) which has a Maturity
4.09 (Implementasi Terkelola) yang memiliki rentang Indeks Index range from 3.5 to less than 4.5.
Kematangan mulai dari 3.5 hingga kurang dari 4.5.
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Atas upaya Garuda Indonesia dalam menjaga kerahasiaan data Garuda Indonesia's efforts to maintain the confidentiality of
pelanggan memberikan dampak positif yaitu Garuda Indonesia customer data have had a positive impact, namely Garuda
tidak pernah mendapatkan laporan mengenai kebocoran Indonesia has never received a report on the leakage of consumer
kerahasiaan data konsumen selama tahun 2024. data confidentiality during 2024.
Tanggung Jawab Pengembangan Sustainable Product and Services
Produk dan/atau Jasa Keberlanjutan Development Responsibility
Inovasi dan Pengembangan Produk/Jasa Innovations and Development of Sustainable
Keuangan Berkelanjutan [OJK F.26] Finance Products/Services [OJK F.26]
Garuda Indonesia senantiasa melakukan inovasi dan pengembangan Garuda Indonesia continuously innovates and develops its
produk/jasa untuk memenuhi kebutuhan dan harapan konsumen/ products/services to meet customer needs and expectations.
pelanggan. Inovasi dan pengembangan juga dilakukan pada bidang Innovation and development are also carried out in marketing
pemasaran dan sebagainya. Sebagai bagian dari komitmen terhadap and other areas. As part of its commitment to sustainability,
keberlanjutan, Garuda Indonesia terus berinovasi dalam strategi Garuda Indonesia continuously innovates its marketing strategies
pemasaran untuk menciptakan pengalaman pelanggan yang lebih to create a more environmentally friendly, efficient, and digitally
ramah lingkungan, efisien, dan berbasis digital. Salah satu langkah driven customer experience. One key initiative is the digitalization
utama adalah digitalisasi komunikasi pemasaran, yang bertujuan of marketing communications, aimed at reducing print media
untuk mengurangi penggunaan media cetak dan mengoptimalkan usage and optimizing digital platforms such as social media,
platform digital seperti media sosial, email marketing, dan digital email marketing, and digital advertising to minimize the carbon
advertising untuk menekan jejak karbon. footprint.
Adapun inovasi dan pengembangan yang dilakukan oleh Garuda The innovations and developments by Garuda Indonesia in 2024
Indonesia pada tahun 2024 adalah sebagai berikut. are as follows.
Pengembangan WhatsApp Communication Center
PT Garuda Indonesia (Persero) Tbk
Development of WhatsApp Communication Center
Garuda Indonesia telah menghadirkan WhatsApp Garuda Indonesia has introduced the WhatsApp Communication
Communication Center, yang memungkinkan pelanggan Center, enabling customers to access services more efficiently
dapat mengakses layanan secara lebih efisien tanpa perlu without the need to print tickets or travel documents. This
mencetak tiket atau dokumen perjalanan. Upaya ini sejalan effort aligns with paperless marketing, which reduces waste
dengan paperless marketing, yang mengurangi limbah dan and supports the transformation toward digitally driven
mendukung transformasi layanan berbasis digital. Dalam services. In marketing campaigns, the sustainability narrative
kampanye pemasaran, narasi keberlanjutan menjadi bagian is integrated into brand communication, highlighting various
2024 Sustainability Repor | Laporan Keberlanjutan
dari komunikasi brand, dengan menonjolkan berbagai inisiatif initiatives such as the use of bioavtur, in-flight environmentally
seperti penggunaan bioavtur, in-flight eco-friendly packaging, friendly packaging, and aircraft operational efficiency. Through
dan efisiensi operasional pesawat. Melalui berbagai inovasi ini, these innovations, Garuda Indonesia strengthens its position
Garuda Indonesia tidak hanya memperkuat posisinya sebagai as an airline that cares about the environment while ensuring
maskapai yang peduli lingkungan, tetapi juga memastikan that sustainability becomes an integral part of its customer
bahwa keberlanjutan menjadi bagian integral dari pengalaman experience and marketing strategy.
pelanggan dan strategi pemasaran perusahaan.
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Penggunaan Bioavtur Sustainable Aviation Fuels (SAF)
Usage of Bioavtur Sustainable Aviation Fuels (SAF)
Garuda Indonesia secara aktif mengomunikasikan berbagai In addition, Garuda Indonesia actively communicates various
inovasi ramah lingkungan kepada pelanggan melalui strategi environmentally friendly innovations to customers through
pemasaran yang berbasis edukasi dan engagement. Salah marketing strategies based on education and engagement.
satu inisiatif utama yang dikedepankan adalah penggunaan One of the key initiatives promoted is the use of bioavtur
bioavtur Sustainable Aviation Fuels (SAF). SAF merupakan or Sustainable Aviation Fuel (SAF). SAF is a type of aircraft
jenis bahan bakar pesawat yang diproduksi dari sumber fuel produced from renewable and environmentally friendly
daya terbarukan dan ramah lingkungan, dengan tujuan resources, aimed at reducing the carbon footprint of the aviation
untuk mengurangi jejak karbon industri penerbangan. SAF industry. SAF is designed to replace traditional fossil fuels
dirancang untuk menggantikan bahan bakar fosil tradisional used in commercial on 2023 aviation by utilizing raw materials
yang digunakan dalam penerbangan komersial di tahun such as vegetable oils, biomass waste, or even carbon dioxide
2023 dengan memanfaatkan bahan baku seperti minyak captured from the atmosphere. Its use can significantly reduce
nabati, limbah biomassa, atau bahkan karbon dioksida yang greenhouse gas emissions and support the aviation sector in
diambil dari atmosfer. Penggunaan SAF dapat mengurangi its efforts toward decarbonization and sustainability. Garuda
emisi gas rumah kaca secara signifikan, serta membantu Indonesia is the first airline in Indonesia to conduct a trial
sektor penerbangan dalam upaya menuju dekarbonisasi of this environmentally friendly fuel. This commitment was
dan keberlanjutan. Garuda Indonesia menjadi maskapai communicated through various marketing channels, including
pertama di Indonesia yang melakukan uji coba bahan bakar digital campaigns, social media, and in-flight publications, to
ramah lingkungan ini. Komitmen ini dikomunikasikan melalui raise customer awareness of Garuda Indonesia's contribution
berbagai kanal pemasaran, termasuk kampanye digital, media to reducing carbon emissions.
sosial, serta publikasi di dalam pesawat, guna meningkatkan
kesadaran pelanggan mengenai kontribusi Garuda Indonesia
terhadap pengurangan emisi karbon.
PT Garuda Indonesia (Persero) Tbk
2024 Sustainability Repor | Laporan Keberlanjutan
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Inovasi Kartu Garuda Miles
Garuda Miles Card Innovation
Kartu Garuda Miles untuk anggota loyalty program Garuda Garuda Miles cards for members of Garuda Indonesia's
Indonesia kini dibuat dengan menggunakan material scrap loyalty program are now made using scrap aircraft material.
pesawat. Inovasi ini adalah bagian dari upaya Perseroan untuk This innovation is part of the company's efforts to support
mendukung keberlanjutan lingkungan, mengurangi limbah, environmental sustainability, reduce waste, and provide added
serta memberikan nilai tambah bagi para pelanggan setia. value to loyal customers. The scrap aircraft material used in the
Material scrap pesawat yang digunakan dalam pembuatan kartu manufacture of these cards comes from parts of aircraft that
ini berasal dari bagian pesawat yang sudah tidak digunakan are no longer in use, such as metal parts or other components
lagi, seperti bagian logam atau komponen lainnya yang masih that still have recyclable material value. By utilizing aircraft
memiliki nilai material yang dapat didaur ulang. Dengan scrap, Garuda Indonesia is contributing to the circular economy
memanfaatkan bahan bekas pesawat, Garuda Indonesia turut concept, where unused items can be reused to produce new
berperan dalam mendukung konsep ekonomi sirkular, di mana products of value. Moreover, the use of aircraft scrap also
barang yang sudah tidak terpakai lagi dapat digunakan kembali reflects Garuda Indonesia's commitment to sustainability and
untuk menghasilkan produk baru yang bernilai. Selain itu, innovation, while providing an exclusive symbol for Garuda
penggunaan scrap pesawat ini juga mencerminkan komitmen Miles members. The cards are not only functional but also
Garuda Indonesia terhadap keberlanjutan dan inovasi, serta have historical value, as each card is connected to the airline's
memberikan simbol eksklusif bagi anggota Garuda Miles. Kartu journey, creating a more personalized experience for customers.
yang dihasilkan tidak hanya fungsional tetapi juga memiliki
nilai sejarah, karena setiap kartu yang dibuat memiliki koneksi
dengan perjalanan maskapai, menciptakan pengalaman yang
lebih personal bagi pelanggan.
Garuda Indonesia telah mempromosikan melalui berbagai Garuda Indonesia has promoted this initiative through various
touchpoint pemasaran, termasuk website resmi, kampanye marketing touchpoints, including its official website, social media
media sosial, dan materi in-flight, pelanggan diajak untuk lebih campaigns, and in-flight materials, encouraging customers
memahami langkah-langkah dalam membantu mengurangi to better understand the steps involved in reducing waste
PT Garuda Indonesia (Persero) Tbk
limbah dan mendukung ekosistem yang lebih hijau. Melalui and supporting a greener ecosystem. Through a strategic
pendekatan komunikasi yang strategis, Garuda Indonesia communication approach, Garuda Indonesia ensures that
memastikan bahwa pelanggan tidak hanya mendapatkan customers not only gain access to environmentally friendly
akses ke layanan ramah lingkungan, tetapi juga memahami services but also understand the value of sustainability at the
nilai keberlanjutan yang menjadi inti dari inovasi perusahaan. core of the company's innovation. By continuing to strengthen
Dengan terus memperkuat komunikasi keberlanjutan, sustainability communication, the marketing unit plays a role in
unit marketing berperan dalam membangun kesadaran, building awareness, enhancing customer loyalty, and reinforcing
meningkatkan loyalitas pelanggan, serta memperkuat posisi Garuda Indonesia's position as an airline committed to a greener
Garuda Indonesia sebagai maskapai yang peduli terhadap future for the aviation industry.
masa depan industri penerbangan yang lebih hijau.
2024 Sustainability Repor | Laporan Keberlanjutan
Selain itu, Garuda Indonesia telah memperoleh sertifikasi ISO Additionally, Garuda Indonesia has obtained ISO 27001
27001 (Manajemen Keamanan Informasi) sebagai bagian dari certification (Information Security Management) as part of its
upaya untuk meningkatkan pengelolaan sistem keamanan efforts to improve information security management systems.
informasi yang lebih baik. Selain itu, Perseroan juga telah Furthermore, the Company has implemented a Personal Data
menerapkan Kebijakan Perlindungan Data Pribadi (PDP) Protection Policy (PDP) as an innovation in governance to ensure
sebagai inovasi dalam tata kelola, guna memastikan bahwa that customer and related parties' personal data is managed
data pribadi pelanggan dan pihak terkait dikelola dengan aman securely and in accordance with applicable regulations.
dan sesuai dengan peraturan yang berlaku.
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Produk /Jasa yang Sudah Dievaluasi Products/Services Evaluated For Customer
Keamanannya Bagi Pelanggan [OJK Safety [OJK F.27, GRI 416-1, 416-2, TR-AL-540a.1, TR-AF-540a.1]
F.27, GRI 416-1, 416-2, TR-AL-540a.1, TR-AF-540a.1]
Garuda Indonesia menempatkan keselamatan dan kesehatan Garuda Indonesia prioritizes the safety and health of its
konsumen/penumpang sebagai prioritas. Untuk itu, Perseroan customers/passengers. For this reason, the Company takes
telah memiliki langkah mitigasi khusus melalui penerapan special mitigation measures through the implementation of
Sistem Manajemen Keselamatan (SMS – Safety Management a Safety Management System (SMS) that is in line with best
System) sesuai praktik terbaik industri penerbangan. Selain practices in the aviation industry. Moreover, the Company also has
itu, Perseroan juga memiliki kebijakan keselamatan (Safety a Safety Policy to encourage all of its employees to actively report
Policy) untuk mendorong seluruh pegawai untuk aktif melaporkan any potential hazard and incident related to the safety aspects,
potensi bahaya dan kejadian terkait aspek keselamatan dengan while upholding the principle of propriety. Garuda Indonesia's
tetap menjunjung asas kepatutan. Sistem, program dan kebijakan system, programs, and policy to achieve the health and safety
Garuda Indonesia untuk mewujudkan kesehatan dan keselamatan of passengers are as follows:
penumpang adalah sebagai berikut:
Safety Management System (SMS)
Safety Management System (SMS) atau Sistem Manajemen Keselamatan Safety Management System (SMS) is a systematic and comprehensive
merupakan langkah pendekatan sistematis dan komprehensif untuk approach to managing safety aspects. SMS is part of the overall
mengelola aspek keselamatan. SMS merupakan bagian dari sistem organizational management system, which is required to review, develop,
manajemen organisasi secara keseluruhan yang dibutuhkan untuk implement, achieve, and maintain the Occupational Health and Safety
mengkaji, mengembangkan, menerapkan, mencapai, dan memelihara of all employees and all personnel outside the organization who are
keselamatan dan kesehatan kerja seluruh pegawai dan seluruh personel di involved in the Company's business activities. Through this system, Garuda
luar organisasi yang terlibat dalam aktivitas usaha Perseroan. Melalui SMS, Indonesia seeks to control risks related to work activities in order to create
Garuda Indonesia berupaya untuk mengendalikan risiko yang berkaitan a safe work environment and support the achievement of efficient and
dengan aktivitas kerja guna terciptanya lingkungan kerja yang aman productive work. Through SMS, all products and services offered by the
PT Garuda Indonesia (Persero) Tbk
dan mendukung pencapaian kerja yang efisien dan produktif. Melalui Company have been evaluated for safety.
sistem manajemen keselamatan, seluruh produk dan jasa yang ditawarkan
Perseroan telah dievaluasi kemanananya.
Perseroan menerapkan 2 (dua) sistem manajemen keselamatan The Company implements two safety management systems based on
berdasarkan regulasi dan standar yang berlaku baik di negara dan applicable national and international regulations and standards, namely:
internasional, yaitu: 1. Safety Management System (SMS)
1. Safety Management System (SMS) 2. Occupational Health and Safety Management System (OHSMS)
2. Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3)
Both systems complement each other. The following is a description of
each system:
2024 Sustainability Repor | Laporan Keberlanjutan
Keduanya memiliki peran yang saling melengkapi. Berikut penjabaran The Safety Management System (SMS) is a systematic approach
masing-masing: to managing aviation safety, including organizational structure,
Safety Management System (SMS) adalah pendekatan sistematis untuk responsibilities, policies, and procedures. SMS focuses on operational
mengelola keselamatan penerbangan, termasuk struktur organisasi, aviation safety. It is recommended by the ICAO (Annex 19, Safety
tanggung jawab, kebijakan, dan prosedur. SMS difokuskan pada keselamatan Management) and implemented through regulations issued by the national
operasional penerbangan. Direkomendasikan oleh ICAO (Annex 19, Safety civil aviation authority (Directorate General of Civil Aviation). There are
Management) dan Diterapkan melalui peraturan otoritas penerbangan four main pillars of SMS: Safety Policy, Safety Risk Management, Safety
sipil nasional (Direktorat Jenderal Perhubungan Udara). Terdapat 4 Assurance, and Safety Promotion.
(empat) Pilar Utama SMS: Safety Policy (Kebijakan Keselamatan), Safety
Risk Management (Manajemen Risiko Keselamatan), Safety Assurance
(Penjaminan Keselamatan), Safety Promotion (Promosi Keselamatan).
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Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) adalah The Occupational Health and Safety Management System (OHSMS) is a
sistem terstruktur yang menjamin keselamatan dan kesehatan kerja di structured system that ensures occupational health and safety in the entire
lingkungan kerja secara menyeluruh, tidak terbatas pada operasional workplace. It is not limited to aviation operations but also covers other
penerbangan saja, tapi juga mencakup area kerja lainnya seperti hanggar, work areas such as hangars, offices, warehouses and other. In Indonesia:
kantor, gudang, dll. Di Indonesia: PP No. 50 Tahun 2012 tentang SMK3, Government Regulation No. 50 of 2012 concerning OHSMS, based on
Berdasarkan standar internasional seperti ISO 45001:2018. Diawasi oleh international standards such as ISO 45001:2018. It is supervised by the
Kementerian Ketenagakerjaan. Ministry of Manpower.
Elemen Utama SMK3 meliputi Kebijakan K3, Perencanaan, Implementasi The main elements of OSHMS include OSH Policy, Planning,
dan Operasi, Evaluasi dan Tindakan Perbaikan, Tinjauan Manajemen. Implementation and Operation, Evaluation and Improvement Actions,
Perusahaan penerbangan yang baik akan senantriasa mengintegrasikan and Management Review. A good aviation company will always integrate
SMS dan SMK3 agar tidak hanya aman dalam penerbangan, tetapi juga SMS and OHSMS to ensure not only flight safety but also the well-being
menjamin kesejahteraan seluruh pegawainya. Misalnya, seorang teknisi of all its employees. For example, an aircraft technician is not only protected
pesawat tidak hanya dilindungi dari kesalahan operasional (SMS) tapi from operational errors (SMS) but also from workplace hazards such as
juga dari bahaya kerja seperti bahan kimia berbahaya (SMK3). hazardous chemicals (OHSMS).
Perseroan berkomitmen dalam penerapan safety dan quality yang The Company remains committed to upholding safety and quality
diimplementasikan dalam safety policies dan quality policies. Selain standards, as outlined in its safety and quality policies. These commitments
menerapkan safety policies, setiap tahun, Perseroan juga melakukan are reinforced through annual internal and external quality assurance
proses quality assurance terhadap internal dan eksternal. Pelaksanaan processes. The implementation of these processes refers to national
proses quality assurance mengacu pada peraturan nasional seperti CASR regulations such as CASR 119, CASR 121, and CASR 91, as well as
119, CASR 121, CASR 91, serta peraturan internasional yang meliputi international regulations, including those set by the International Civil
regulasi global, regulasi regional, dan International Civil Aviation Aviation Organization (ICAO) and regional/global standards. Furthermore,
Authority (ICAO) Regulations. Selain itu, standar IATA (International Garuda Indonesia adopts IATA (International Air Transport Association)
Air Transport Association) yang diakui secara internasional juga dijadikan standards to ensure compliance with best practices in the aviation industry.
acuan untuk memastikan bahwa seluruh proses quality assurance berjalan
sesuai dengan best practices di industri penerbangan.
PT Garuda Indonesia (Persero) Tbk
Safety Policy
SMS dibangun berlandaskan kebijakan keselamatan (Safety Policy) SMS was built based on the Safety Policy set by Garuda Indonesia’s
yang ditetapkan oleh pimpinan tertinggi Garuda Indonesia (CEO). highest leadership (CEO). In this matter, the CEO of Garuda Indonesia,
Dalam hal ini, CEO Garuda Indonesia melalui Corporate Safety Policy through the Corporate Safety Policy, stated the organization’s highest
menyatakan komitmen tertinggi Perseroan terhadap keselamatan sebagai management commitment to safety as a core business element that expects
core element business yang mengharapkan seluruh pegawai, mitra kerja, all employees, work partners, contractors, and all parties to participate in
kontraktor, dan seluruh pihak ikut berpartisipasi dalam pencapaian SMS achieving an effective SMS. This commitment shows the full support of the
2024 Sustainability Repor | Laporan Keberlanjutan
yang efektif. Komitmen tersebut memperlihatkan dukungan penuh CEO. CEO, who is also an Accountable Executive, to provide all the resources
yang sekaligus sebagai Accountable Executive, untuk menyediakan needed to achieve the desired safety targets, encourage all employees to
segala sumber daya yang dibutuhkan guna mencapai target keselamatan report potential hazards and safety issues, and establish clear standards for
yang diinginkan, mendorong seluruh pegawai untuk melaporkan potensi acceptable behavior and actions for violations. The commitment to setting
bahaya dan isu-isu keselamatan, pembentukan standar jelas untuk specific targets, measuring safety performance indicators, and conducting
tingkah laku yang dapat diterima maupun tindakan terhadap pelanggaran. reviews is explicitly communicated to Garuda Indonesia employees across
Komitmen untuk menetapkan target spesifik, pengukuran terhadap all lines of the organization, as well as reviewed and updated at least
indikator-indikator kinerja keselamatan, serta melakukan tinjauan secara once every two years.
eksplisit disampaikan kepada pegawai Garuda Indonesia di seluruh lini
organisasi, ditinjau dan diperbaharui sedikitnya setiap dua tahun sekali.
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Sebagai bentuk konsistensi terhadap pemenuhan hak konsumen, Garuda As a form of consistency towards the fulfillment of consumer rights, Garuda
Indonesia memastikan implementasi SMS secara efektif di seluruh Indonesia ensures the effective implementation of SMS in all lines of the
lini organisasi, secara khusus di aktivitas operasional penerbangan, organization, specifically in flight operational activities, by referring to
dengan mengacu pada rencana pelaksanaan SMS yang telah disusun, the prepared SMS implementation plans, which include:
yang meliputi:
1. Melakukan pengelolaan risiko proaktif dari potensi bahaya yang 1. Carrying out proactive risk management of potential hazards identified
ditemukenali melalui setiap laporan potensi bahaya atau hazard through each potential hazard report received and analyzing the
report yang diterima, dan melakukan analisis terhadap rekam- aircraft data records downloaded from the black box in the Flight
data-pesawat yang diunduh dari black box dalam program Flight Data Monitoring (FDM) program.
Data Monitoring (FDM) 2. Performing predictive risk management of identified potential hazards
2. Melakukan pengelolaan risiko prediktif dari potensi bahaya yang in the aircraft cockpit through the Line Operations Assessment System
teridentifikasi dalam kokpit pesawat melalui program Line Operations (LOAS) program. To manage this risk, an observer with certain
Assessment System (LOAS). Untuk mengelola risiko ini, seorang qualifications is scheduled to sit in the cockpit of the aircraft on certain
observer dengan kualifikasi tertentu dijadwalkan duduk di dalam flights, observe the behavior of the two cockpit crew members with
kokpit pesawat di penerbangan tertentu, mengamati perilaku regard to human factors, write down the results of the observations in
kedua awak kokpit pesawat terkait human factors, menuliskan hasil the available checklist items, and report the results of the observations
pengamatan dalam checklist item yang tersedia, dan melaporkan for analysis, as well as the identification of potential hazards and
hasil pengamatan untuk dianalisis, serta identifikasi potensi bahaya risk management for new processes/work tools/systems or change
dan pengelolaan risiko untuk proses/alat kerja/ sistem baru atau management that will be implemented within Garuda Indonesia in
manajemen perubahan yang akan diimplementasikan di Garuda relation to safety aspects.
Indonesia dalam kaitannya dengan aspek keselamatan. 3. Managing the reactive risks of identified potential hazards from
3. Melakukan pengelolaan risiko reaktif dari potensi bahaya yang incidents and serious incidents through investigations, reporting,
teridentifikasi dari kejadian incident (kecelakaan) maupun serious and providing recommendations to identify the root cause of the
incident (kecelakaan serius) melalui investigasi, pelaporan, hingga problem to prevent similar incidents from recurring in the future.
memberikan rekomendasi untuk menemukenali akar masalah/
penyebab untuk menghindari kejadian serupa terulang kembali
di kemudian hari. 4. Implementing SMS records and documentation by developing and
PT Garuda Indonesia (Persero) Tbk
4. Melaksanakan SMS records and documentation dengan maintaining an integrated reporting system on the Garuda Indonesia
mengembangkan dan memelihara sistem pelaporan terintegrasi Integrated Electronic Safety Database (IESD) to store every potential
basis data keselamatan Garuda Indonesia atau Integrated Electronic hazard identification and risk management, analyze, monitor trends,
Safety Database (IESD) untuk menyimpan setiap identifikasi potensi and produce periodic safety performance reports.
bahaya dan pengelolaan risiko, menganalisa, memonitor tren, dan
menghasilkan pelaporan kinerja keselamatan secara periodik. 5. Supervising the implementation of safety to maintain safety assurance
5. Melakukan pengawasan pelaksanaan keselamatan dalam rangka and also as an effort to proactively manage risks through implementing
memelihara jaminan keselamatan dan juga sebagai upaya and managing safety audits in operational departments or work units
pengelolaan risiko proaktif melalui pelaksanaan dan pengelolaan that are directly related and all Garuda Indonesia operational branch
audit keselamatan di departemen atau unit kerja operasional yang offices, domestically and internationally.
terkait langsung dan seluruh kantor cabang operasional Garuda
2024 Sustainability Repor | Laporan Keberlanjutan
Indonesia dalam maupun luar negeri. 6. Increasing and maintaining safety awareness of all Garuda Indonesia
6. Meningkatkan dan memelihara kesadaran keselamatan (safety employees and external parties involved in operational activities
awareness) seluruh pegawai Garuda Indonesia maupun pihak through communication, training, and safety education programs.
luar yang terlibat dalam aktivitas operasional melalui program
komunikasi, pelatihan, dan edukasi keselamatan.
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7. Mengelola Corporate Safety Committee (CSC) Review dan Joint 7. Managing the Corporate Safety Committee (CSC) Review and Joint
Safety Board (JSB) Review sebagai bentuk management review Safety Board (JSB) Review as a form of management review of SMS
terhadap pelaksanaan SMS yang dilakukan secara periodik. CSC dan implementation that is periodically conducted. CSC and JSB are the
JSB merupakan alat kontrol manajemen tertinggi yang memfasilitasi highest management control tools that facilitate periodic evaluation
evaluasi terhadap pelaksanaan SMS Garuda Indonesia secara berkala, of the implementation of Garuda Indonesia's SMS, such as setting
seperti menetapkan target tingkat keselamatan setiap tahun, annual safety level targets and reviewing efficiency and effectiveness,
melakukan review atas efisiensi dan efektivitas, isu-isu terbaru, latest issues, possibility of target achievement, need for additional
kemungkinan pencapaian target, kebutuhan tambahan sumber daya, resources, etc. CSC consists of the CEO as the chairperson, the Vice
dsb. CSC terdiri atas CEO sebagai pimpinan umum (chairman), Vice President (VP) of CQSEM as the secretary, and all the Company
President (VP) CQSEM sebagai sekretaris, dan seluruh Direktur Directors as members. Meanwhile, JSB consists of the CQSEM VP
Perusahaan sebagai anggota. Sedangkan JSB terdiri atas VP CQSM as the chairperson, the Senior Manager (SM) of Safety Information
sebagai pimpinan umum (chairman), Senior Manager (SM) Safety Management as the secretary, and several VP-level officials who are
Information Management sebagai sekretaris, dan beberapa pejabat directly related to aviation safety and security.
setingkat VP yang terkait langsung dengan aspek keselamatan dan 8. Managing reactive risks from fatal accidents and/or emergency
keamanan penerbangan. events through Emergency Response Planning (ERP) in the form of
8. Melakukan pengelolaan risiko reaktif dari kejadian kecelakaan ERP drill/exercise conducted periodically to ensure the readiness of
fatal (accident) dan/ atau kejadian darurat melalui perencanaan all personnel and related work units if accidents and/or emergency
penanganan tanggap darurat atau Emergency Response Planning events occur. This emergency situation management plan is intended
(ERP) berupa ERP drill/exercise secara berkala untuk memastikan to minimize risks that may arise when unexpected accidents occur,
kesiapan seluruh personel dan unit kerja terkait jika accident dan/atau while Garuda Indonesia must continue its business and operational
kejadian darurat terjadi. Perencanaan pengelolaan situasi darurat ini activities safely at the same time.
dimaksudkan untuk meminimalkan risiko yang mungkin timbul saat
accident yang tidak diharapkan terjadi, sementara Garuda Indonesia
tetap harus melanjutkan bisnis dan aktivitas operasional secara aman
di saat yang bersamaan.
Quality Policies
PT Garuda Indonesia (Persero) Tbk
PT Garuda Indonesia (Persero) Tbk. senantiasa menjaga komitmen kepada PT Garuda Indonesia (Persero) Tbk. is committed to its shareholders,
para pemegang saham, pelanggan, karyawan, dan lingkungan global, customers, employees, and the global environment, and prioritizes quality
serta mengutamakan mutu sebagai inti dari bisnis Perseroan. Seluruh as the core of our business. All Garuda Indonesia personnel, business
personel Garuda Indonesia, mitra bisnis, kontraktor, dan pemasok dituntut partners, contractors, and suppliers are required to participate in this
untuk turut serta memprioritaskan hal ini melalui partisipasi mereka commitment through their involvement in an effective Company Quality
dalam Sistem Manajemen Mutu Perusahaan yang efektif guna mencapai Management System to achieve our vision of delivering the highest
visi kami untuk memberikan kinerja mutu setinggi-tingginya. quality performance.
2024 Sustainability Repor | Laporan Keberlanjutan
Sebagai Accountable Executive dan President & Chief Executive Officer As the Accountable Executive and President & Chief Executive Officer
(CEO), saya akan senantiasa memastikan ketersediaan sumber daya yang (CEO), I will ensure the availability of the necessary resources to achieve
dibutuhkan untuk mencapai tujuan mutu kami sesuai dengan hukum, our quality objectives in accordance with applicable laws, regulations,
peraturan, standar perusahaan, dan praktik terbaik industri yang berlaku. company standards, and industry best practices. However, the responsibility
Namun, tanggung jawab atas hasil mutu berada di tangan kita semua. for quality results lies with all of us.
.
Tindakan ini akan menghasilkan personel yang kompeten, These actions will result in competent personnel, optimized operational
mengoptimalkan lingkungan operasional dan kerja, serta memungkinkan and work environments, and enable our employees to fully develop their
karyawan untuk sepenuhnya mengembangkan kesadaran sistem mutu quality system awareness. We will further ensure that the quality system
karyawan. Perseroan selanjutnya akan memastikan bahwa sistem mutu is reviewed regularly to ensure continuous improvement, safe and reliable
ditinjau secara berkala untuk memastikan peningkatan berkelanjutan, operations, and the airworthiness of Garuda Indonesia aircraft.
operasi yang aman dan terjamin, dan kelaikan udara pesawat Garuda
Indonesia.
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Untuk memastikan peningkatan berkelanjutan dari sistem manajemen To ensure continuous improvement of our quality management system,
mutu, Perseroan akan menetapkan tujuan dan sasaran yang terukur, we will set measurable goals and objectives, establish specific quality
menetapkan indikator kinerja mutu tertentu, menganalisis setiap hasil performance indicators, analyze any undesirable operational results, and
operasional yang tidak diinginkan, dan mengukur keberhasilan Perseroan measure our success against those targets. When we have achieved those
terhadap target tersebut. Ketika telah mencapai target tersebut, Perseroan targets, we will review them to set more challenging targets in the future
akan meninjaunya untuk menetapkan target yang lebih menantang di
masa mendatang.
Kinerja Kesehatan dan Keselamatan Konsumen
Consumer Health and Safety Performance
Untuk mengetahui kinerja kesehatan dan keselamatan pelanggan, Garuda To determine customer health and safety performance, Garuda Indonesia
Indonesia menghitung tingkat insiden (incident rate) sebagai salah satu calculates the incident rate as one of the aviation safety performance
indikator kinerja keselamatan penerbangan yang menunjukkan tingkat indicators that indicates the level of safety achieved by commercial
keselamatan yang dicapai oleh penerbangan komersial. Berdasarkan data flights. Based on data owned by the Company, the incident rate per 1,000
yang dimiliki Perseroan, tingkat insiden per 1.000 keberangkatan pada departures in 2024 was recorded at 0.127. In terms of performance, it
tahun 2024 tercatat sebesar 0,127. Secara performance mengindikasikan indicated a decrease of 45% compared to 2023, which reached 0.233 per
penurunan sebesar 45% dibandingkan dengan tahun 2023 yang mencapai 1,000 departures. In general, in 2024, the Company’s safety performance
0,233 per 1.000 keberangkatan. Secara umum, pada tahun 2024 safety was at an acceptable level. The Garuda Indonesia Incident Rate data for
performance Perseroan berada pada acceptable level. Data Incident Rate the last three years is as follows:
Garuda Indonesia selama tiga tahun terakhir adalah sebagai berikut:
Tabel Incident Rate Garuda Indonesia
Table of Garuda Indonesia’s Incident Rate
PT Garuda Indonesia (Persero) Tbk
Uraian
2024 2023 2022
Description
Incident Rate (%) 0,127 0,23 0,28
Adapun hazard report pada tahun 2024 tercatat sebanyak 3.315 In 2024, there were 3,315 hazard reports with a rate of 41.9 per
laporan, dengan rate 41,9 per 1.000 departures yang meliputi 1,000 departures, which included 3,305 hazard reports and 10
3.305 hazard reports dan 10 incident or mandatory occurrence incident or mandatory occurrence reports. The rate of hazard
report. Tingkat hazard report yang terkumpul pada tahun 2024 reports collected in 2024 decreased by 6% from 44.4 per 1,000
mengalami penurunan sebesar 6% dari 44,4 per 1.000 departure, departures but increased by 14% from 2,853 reports in 2023.
namun meningkat sebesar 14% dari 2.853 laporan pada tahun 2023. The total submission of hazard reports in 2024 reached 4%
2024 Sustainability Repor | Laporan Keberlanjutan
Total penyampaian hazard report pada tahun 2024 mencapai 4% compared to the minimum target set in 2024, which reached
dibandingkan dengan target minimal yang ditetapkan pada tahun 40 per 1,000 departures. The increase in hazard reports was
2024 sebesar 40 per 1,000 departures. Peningkatan hazard report partly influenced by the increase in total departures in 2024, i.e.,
antara lain dipengaruhi oleh meningkatnya total keberangkatan 78,885 departures, which increased by 24% compared to 63,793
pada tahun 2024 yaitu sebanyak 78.885 keberangkatan, naik 24% departures in 2023. Hazard report data was obtained from the
dibandingkan tahun 2023 sebanyak 63.793 keberangkatan. Data Garuda Indonesia Safety Information Management Unit under
hazard report diperoleh dari Unit Safety Information Management the Corporate Quality, Safety, and Environment Management
Garuda Indonesia, yang berada di bawah Divisi Corporate Quality Division. In addition to hazard reports, the same unit handled all
& Safety Management. Selain hazard report, unit yang sama incident and accident reports within the Company, both internally
menangani seluruh laporan incident dan accident yang terjadi pada and externally.
lingkungan Perusahaan, baik secara internal maupun eksternal.
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Atas komitmen Garuda Indonesia dalam mengupayakan Garuda Indonesia's commitment to consumer health and safety
kesehatan dan keselamatan konsumen membawa hasil dengan resulted in no incidents of non-compliance related to the health
tidak adanya insiden ketidakpatuhan sehubungan dengan and safety impacts of products and services. During the reporting
dampak kesehatan dan keselamatan dari produk dan jasa. year, the Company did not receive warnings, fines, or penalties
Sebab itu, selama tahun pelaporan, Perseroan tidak mendapat for non-compliance.
peringatan, denda atau hukuman akibat ketidakpatuhan tersebut.
Informasi Produk dan Layanan [GRI 417-1, 417-2, 417-3] Information On Products and Services [GRI 417-1,
417-2, 417-3]
Garuda Indonesia menjunjung tinggi hak konsumen atas Garuda Indonesia upholds the right to correct, clear and honest
informasi yang benar, jelas, dan jujur, sebagaimana diatur dalam information attached to consumers as regulated in Article 4, Law
Pasal 4, Undang-Undang No. 8 Tahun 1999 tentang Perlindungan no. 8 of 1999 concerning Consumer Protection. The fulfillment of
Konsumen. Pemenuhan hak ini juga sejalan dengan Etika Bisnis this right is also in line with Garuda Indonesia's Business Ethics,
Garuda Indonesia, yaitu memberikan informasi yang relevan, which is to provide relevant, transparent and accurate information
transparan, dan akurat kepada pelanggan mengenai produk to customers regarding available products and services.
dan layanan yang tersedia.
Sebagai bagian dari upaya untuk meningkatkan aksesibilitas As part of the effort to increase accessibility and ease for
dan kemudahan pelanggan dalam mendapatkan informasi customers in obtaining the latest information, Garuda Indonesia
terbaru, Garuda Indonesia telah mengoptimalkan berbagai kanal has optimized various digital communication channels, including:
komunikasi digital, termasuk:
1. Website resmi (www.garuda-indonesia.com) yang 1. The official website (www.garuda-indonesia.com), providing
menyediakan informasi terkini mengenai jadwal penerbangan, up-to-date information on flight schedules, ancillary services,
layanan tambahan, program loyalitas GarudaMiles, serta GarudaMiles loyalty program, and eco-friendly travel
kebijakan perjalanan yang ramah lingkungan. policies.
2. Garuda Indonesia Mobile App yang tersedia di Apple Store 2. The Garuda Indonesia Mobile App, available on the Apple
dan Google Play, memberikan pengalaman digital yang lebih Store and Google Play, provides a more seamless digital
seamless bagi pelanggan, termasuk fitur e-boarding pass, digital experience for customers, including e-boarding pass features,
ticketing, live flight updates, serta akses ke layanan paperless digital ticketing, live flight updates, and access to paperless
PT Garuda Indonesia (Persero) Tbk
untuk mendukung perjalanan yang lebih berkelanjutan. services to support more sustainable travel.
3. Akun media sosial resmi di berbagai platform seperti 3. Official social media accounts on various platforms such
YouTube, Facebook, Twitter (X), Instagram, LinkedIn, dan as YouTube, Facebook, Twitter (X), Instagram, LinkedIn, and
TikTok, yang digunakan untuk menyampaikan informasi TikTok, which are used to convey information related to
terkait promosi, pembaruan layanan, serta kampanye edukasi promotions, service updates, and sustainability education
keberlanjutan dalam penerbangan. campaigns in aviation.
4. WhatsApp Communication Center, layanan komunikasi 4. The WhatsApp Communication Center is the latest
terbaru yang memungkinkan pelanggan mendapatkan communication service that allows customers to get
informasi dan bantuan secara lebih cepat dan efisien, information and assistance more quickly and efficiently,
mengurangi kebutuhan percetakan tiket dan brosur fisik. reducing the need to print physical tickets and brochures.
2024 Sustainability Repor | Laporan Keberlanjutan
Melalui optimalisasi berbagai kanal komunikasi ini, Garuda By optimizing various communication channels, Garuda Indonesia
Indonesia memastikan bahwa pelanggan dapat mengakses ensures that customers can access complete, reliable, and
informasi yang lengkap, terpercaya, dan mudah dijangkau, easily accessible information, which aligns with the company’s
sejalan dengan komitmen perusahaan dalam meningkatkan commitment to increasing transparency and the convenience of
transparansi dan kenyamanan layanan bagi seluruh pelanggan. services for all customers.
Selama tahun 2024, tidak terdapat insiden ketidakpatuhan During 2024, there were no incidents of non-compliance
terhadap regulasi terkait dengan pelabelan dan informasi produk with regulations related to product and service labeling and
dan jasa. Tidak terdapat pula insiden ketidakpatuhan terhadap information. There were also no incidents of non-compliance
regulasi terkait komunikasi pemasaran, termasuk periklanan, with regulations related to marketing communications, including
promosi, dan pensponsoran. advertising, promotion and sponsorship.
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Dampak Produk/Jasa [OJK F.28] Impact of Products/Services [OJK F.28]
Sebagai maskapai penerbangan nasional, Garuda Indonesia As a national airline, Garuda Indonesia plays a role in improving
berperan dalam meningkatkan konektivitas dan mobilitas connectivity and mobility of the community, supporting economic
masyarakat, mendukung pertumbuhan ekonomi, pariwisata, growth, tourism, and national as well as international trade.
serta perdagangan nasional dan internasional. Layanan Aviation services also help more efficient logistics distribution and
penerbangan juga membantu distribusi logistik yang lebih introduce environmentally friendly innovations, such as the use
efisien serta memperkenalkan inovasi ramah lingkungan, seperti of bioavtur and in-flight eco-friendly packaging. However, flight
penggunaan bioavtur dan in-flight eco-friendly packaging. operations also have challenges, such as carbon emissions, noise,
Namun, operasional penerbangan juga memiliki tantangan, and the use of natural resources that have the potential to impact
seperti emisi karbon, kebisingan, serta penggunaan sumber the environment. Therefore, Garuda Indonesia is committed to
daya alam yang berpotensi berdampak pada lingkungan. Oleh complying with global sustainability regulations and standards,
karena itu, Garuda Indonesia berkomitmen untuk mematuhi as well as implementing various mitigation measures to reduce
regulasi dan standar keberlanjutan global, serta menerapkan the negative impacts caused.
berbagai langkah mitigasi guna mengurangi dampak negatif
yang ditimbulkan.
Untuk memitigasi dampak tersebut, Garuda Indonesia To mitigate these impacts, Garuda Indonesia has implemented
menerapkan berbagai strategi keberlanjutan, termasuk various sustainability strategies, including the use of bioavtur,
penggunaan bioavtur, optimalisasi rute penerbangan untuk optimizing flight routes for fuel efficiency, and regular fleet
efisiensi bahan bakar, serta perawatan berkala armada guna maintenance to reduce noise. In addition, initiatives such as in-
mengurangi kebisingan. Selain itu, inisiatif seperti in-flight flight eco-friendly packaging, digital ticketing, and WhatsApp
eco-friendly packaging, digital ticketing, serta WhatsApp Communication Center are also being developed to reduce waste
Communication Center juga dikembangkan untuk mengurangi and improve service efficiency. Garuda Indonesia is committed
limbah dan meningkatkan efisiensi layanan. Garuda Indonesia to complying with environmental regulations and conducting
berkomitmen untuk mematuhi regulasi lingkungan serta responsible business to ensure a balance between aviation
menjalankan bisnis yang bertanggung jawab guna memastikan industry growth and environmental sustainability.
keseimbangan antara pertumbuhan industri penerbangan dan
keberlanjutan lingkungan.
PT Garuda Indonesia (Persero) Tbk
Selain itu, Perseroan juga telah melakukan pemetaan terhadap In addition, the Company has also mapped the risks of negative
risiko atas dampak negatif yang dapat ditimbulkan dari impacts that may arise from the products and services provided to
produk dan jasa yang diberikan kepada konsumen, yakni consumers, namely the risk of negative publicity (reputation). In
risiko pemberitaan negatif (reputasi). Pada tahun 2024, telah 2024, potential risks to the Company’s reputation were identified,
diidentifikasi potensi-potensi yang dapat menimbulkan risiko particularly those related to products and services provided to
terhadap reputasi perusahaan, terutama yang berkaitan dengan consumers, such as Hajj flights and others. To mitigate these
produk dan jasa yang diberikan kepada konsumen, seperti risks, the Company has taken proactive steps by collaborating
penerbangan haji dan lainnya. Atas potensi tersebut, Perseroan with third parties, conducting public education on the aviation
telah melakukan langkah mitigasi dengan melakukan kerjasama industry, and implementing other relevant measures.
dengan pihak ketiga, melakukan edukasi publik mengenai industri
2024 Sustainability Repor | Laporan Keberlanjutan
penerbangan, dan lainnya.
Jumlah Produk yang Ditarik Kembali [OJK F.29] Number of Products Recalled [OJK F.29]
Sepanjang tahun 2024, Garuda Indonesia tidak melakukan Throughout 2024, Garuda Indonesia did not recall any products
penarikan kembali (recall) terhadap produk atau layanan yang or services offered.
ditawarkan.
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Survei Kepuasan Pelanggan Terhadap Produk Customer Satisfaction Survey With Products
dan/atau Jasa [OJK F.30] and/or Services [OJK F.30]
Garuda Indonesia, sebagai maskapai penerbangan nasional, Garuda Indonesia, as the national airline, plays a vital role in
memiliki peran penting dalam menjaga kenyamanan dan ensuring the comfort and safety of its passengers throughout
keselamatan penumpangnya selama perjalanan. Dalam upaya their journey. As part of its commitment to continuously improve
untuk terus meningkatkan layanan dan kualitas pengalaman service and enhance the overall flight experience, Garuda
penerbangan, Garuda Indonesia sangat bergantung pada umpan Indonesia places great importance on customer feedback.
balik yang diberikan oleh pelanggan. Survei kepuasan pelanggan Customer satisfaction surveys serve as a key instrument in
menjadi salah satu alat yang sangat penting dalam mengevaluasi evaluating company performance and understanding the needs
kinerja perusahaan serta memahami kebutuhan dan harapan and expectations of consumers. The Company has identified
konsumen. Garuda Indonesia telah melakukan pemetaan risiko and mapped risks to customer satisfaction, including potential
atas kepuasan konsumen, seperti peningkatan atau penurunan fluctuations in the Customer Satisfaction Index (CSI) in both
nilai indeks CSI di area service (ground dan inflight). Risiko ground and in-flight service areas. These risks have been listed
tersebut telah terdaftar sebagai salah satu risiko Perseroan yang as part of the Company’s risk register and are monitored on a
dimonitor secara periodik. Oleh karenanya, Perseroan secara regular basis. Accordingly, the Company routinely conducts
rutin melakukan survei kepuasan pelanggan. customer satisfaction surveys.
Garuda Indonesia telah melakukan survei kepuasan pelanggan Garuda Indonesia conducted customer satisfaction surveys using
dengan metode Achievement Customer Satisfaction Index the Achievement Customer Satisfaction Index (CSI) and Net
(CSI) dan Net Promoter Score (NPS). Survei dilakukan dengan Promoter Score (NPS) methodologies. The survey was carried out
mengundang penumpang Garuda Indonesia mengisi survei on line by inviting Garuda Indonesia passengers to complete an online
yang dikirimkan melalui email setelah menyelesaikan penerbangan questionnaire sent via email after their flight, or through the
maupun melalui media Suggestion Form yang diisi oleh penumpang Suggestion Form available onboard. A total of 20,766 passengers
saat penerbangan dengan total responden pada periode Januari participated in the survey from January to December 2024.
sampai dengan Desember 2024 sebanyak 20.766 penumpang.
Berdasarkan survei yang telah dilakukan, tingkat kepuasan Based on the survey, the customer satisfaction level (Customer
pelanggan (Customer Satisfaction Index atau CSI) mencapai 84,1 Satisfaction Index or CSI) reached 84.1. The results show that the
PT Garuda Indonesia (Persero) Tbk
Hasil survei tersebut menunjukkan bahwa tingkat kepuasan 2024 satisfaction level in 2024 increased compared to 2023. The three
naik dibandingkan dengan 2023. Tiga nilai tertinggi pada 2024 highest scores in 2024 were in Flight Attendant Service, Cabin
adalah pada Flight Attendant Service, Cabin Condition dan Lavatory. Condition, and Lavatory.
Tabel Indeks Kepuasan Pelanggan
Customer Satisfaction Index Table
Kepuasan Pelanggan (Skala Likert)
Keterangan Customer Satisfaction (Likert Scale)
Description
2024 2023 2022
Indeks Kepuasan Pelanggan
84,1 82,4 83,0
2024 Sustainability Repor | Laporan Keberlanjutan
Customer Satisfaction Index
Tabel Tingkat Kepuasan Penumpang Garuda Indonesia
Garuda Indonesia Passenger Satisfaction Level Table
Mean Satisfaction
Touch Point Attributes
FY 2024 FY 2023 FY 2022
Website Service 81,6 86,1 85,6
Mobile App Service 79,9 84,5 84,0
Pre Journey Contact Centre Service 81,2 85,0 84,1
Sales Office Service 86,6 87,1 90,1
Loyalty Program 83,7 81,6 80,6
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Tabel Tingkat Kepuasan Penumpang Garuda Indonesia
Garuda Indonesia Passenger Satisfaction Level Table
Mean Satisfaction
Touch Point Attributes
FY 2024 FY 2023 FY 2022
Check-in Service 87,3 86,0 84,4
Customer Service 86,9 85,0 83,7
Garuda Indonesia Lounge 78,2 68,2 71,0
Boarding Management 83,9 82,0 79,9
Pre and Post Flight
On Time Performance 87,5 89,1 87,2
Baggage Service 83,8 83,1 80,8
Delay Management 79,3 78,7 77,8
Service Recovery 81,5 79,9 78,2
Flight Attendant Services 93,9 93,8 90,9
Flight Attendant Services 89,1 89,5 87,2
Seat Comfort 86,2 87,5 85,7
In Flight Lavatory (Cleanliness & Function) 88,3 88,9 86,6
Food & Beverages (Quality & Quantity) 83,5 83,5 76,4
In Flight Entertainment (Audio Video) 75,6 77,8 74,6
Ancillaries Products 82,5 82,2 79,2
Selain angka kepuasan konsumen/penumpang, Garuda Indonesia In addition to customer/passenger satisfaction figures, Garuda
juga mengukur Net Promotor Score (NPS) sebagai indikator lain Indonesia also measures the Net Promoter Score (NPS) as another
mengenai kepuasan pelanggan. Angka NPS tersebut mewakili indicator of customer satisfaction. The NPS figure represents how
seberapa besar pelanggan akan merekomendasikan produk atau likely customers are to recommend the Company's products or
layanan Perseroan kepada keluarga, kolega, atau teman. Pada services to family, colleagues, or friends. In 2024, the Company
tahun 2024, Perseroan berhasil meraih nilai NPS sebesar 65,2 managed to achieve an NPS value of 65.2. The NPS value in 2024
PT Garuda Indonesia (Persero) Tbk
Nilai NPS tahun 2024 menandakan bahwa jumlah promotor indicates that the number of promoter customers is still greater
customer masih lebih banyak dari detractor customer. than the number of detractor customer.
Tabel Net Promotor Score
Net Promoter Score Tabel
Nilai NPS (Dalam Persentase)
Keterangan NPS Value (In Percentage)
Description
2024 2023 2022
Net Promotor Score 65,2 74,5% 71,2%
2024 Sustainability Repor | Laporan Keberlanjutan
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Verifikasi Tertulis dari
Pihak Independen [OJK G.1, GRI 2-5]
Written Verification from Independent Parties [OJK G.1, GRI 2-5]
Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk Tahun The Sustainability Report of PT Garuda Indonesia (Persero) Tbk
2024 masih dalam proses verifikasi oleh pihak independen 2024 is still in the verification process by an independent party
yang kompeten di bidangnya. Perseroan telah menunjuk pihak who is competent in their field. The Company has appointed
independen untuk melakukan verifikasi laporan keberlanjutan ini. an independent party to verify this sustainability report. The
Perseroan senantiasa memastikan bahwa tidak terdapat benturan Company always ensures that there is no conflict of interest in
kepentingan dalam proses verifikasi laporan ini. Proses verifikasi the verification process of this report. The verification process
dilakukan berdasarkan standar AA1000 Assurance Standard v.3. is carried out based on the AA1000 Assurance Standard v.3.
PT Garuda Indonesia (Persero) Tbk
2024 Sustainability Repor | Laporan Keberlanjutan
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Lembar Umpan Balik [OJK G.2 GRI 2-26]
Feedback Sheet [OJK G.2 GRI 2-26]
Setelah membaca Laporan Keberlanjutan PT Garuda Indonesia After reading the Sustainability Report of PT Garuda Indonesia
(Persero) Tbk Tahun Buku 2024, kami mohon kesediaan para (Persero) Tbk for the 2024 Financial Year, we would like to
pemangku kepentingan untuk memberikan umpan balik dengan request stakeholders to provide feedback by sending an email
mengirim email atau mengirim formulir ini melalui fax/pos. or submitting this form via fax/post.
1. Mohon beri tanda ceklis (√) pada kolom setuju atau tidak 1. Please put a check mark (√) in the agree or disagree column.
setuju
Pertanyaan Setuju Tidak Setuju
Questions Agree Disagree
Laporan ini telah memberikan informasi yang bermanfaat mengenai kinerja
ekonomi, sosial, dan lingkungan Perusahaan.
This report has provided useful information regarding the Company's economic,
social, and environmental performance
Data dan informasi yang diungkapkan mudah dipahami, lengkap, transparan, dan
berimbang.
The data and information disclosed are easy to understand, complete, transparent,
and balanced.
Data dan informasi yang disajikan berguna dalam pengambilan keputusan.
The data and information presented are useful in decision making.
Laporan ini menarik dan mudah dibaca.
This report is interesting and easy to read.
2. Mohon berikan nilai mengenai topik material yang terdapat 2. Please rate the material topics contained in this Sustainability
dalam laporan Keberlanjutan ini (nilai 1 = paling penting, report (1 = most important, 2 = important, 3 = not important,
2 = penting, 3 = tidak penting, 4 = sangat tidak penting). 4 = not very important).
Kinerja Ekonomi
(…..) Economic Performance
PT Garuda Indonesia (Persero) Tbk
Dampak Ekonomi Tidak Langsung
(…..) Indirect Economic Impact
Emisi
(…..) Emissions
Kesehatan dan Keselamatan Kerja
(…..) Occupational Health and Safety
Pelatihan dan Pendidikan
(…..) Training and Education
Kesehatan dan Keselamatan Pelanggan
(…..) Customer Health and Safety
Pemasaran dan Pelabelan
(…..)
2024 Sustainability Repor | Laporan Keberlanjutan
Marketing and Labeling
Hubungan Tenaga Kerja dengan Manajemen
(…..) Labor-Management Relations
Kebebasan Berserikat dan Perundingan Kolektif
(…..) Freedom of Association and Collective Bargaining
Praktik Pengadaan
(…..) Procurement Practices
Keberagaman dan Kesempatan Setara
(…..) Diversity and Equal Opportunity
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3. Mohon berikan komentar/saran/usulan bagi laporan ini. 3. Please provide comments/suggestions/suggestions for
this report.
………………………………………………………………………………………………… …………………………………………………………………………………………………
………………………………………………………………………………………………… …………………………………………………………………………………………………
………………………………………………………………………………………………… …………………………………………………………………………………………………
………………………………………………………………………………………………… …………………………………………………………………………………………………
…………………………………………………… ……………………………………………………
Identitas Pemangku Kepentingan Stakeholder Identity
Nama : ………………………………………………………………… Name : …………………………………………………………………
Pekerjaan : ………………………………………………………………… Occupation : …………………………………………………………………
Institusi/Perusahaan : ………………………………………………………………… Institution/Company : …………………………………………………………………
Kontak (telepon, email) : .....………………………………………………… Contact (phone, email) : .....…………………………………………………
Kategori Pemangku Kepentingan Stakeholder Category
• Penumpang • Passengers
• Pemegang Saham dan Investor • Shareholders and Investors
• Pegawai • Employees
• Pemerintah • Government
• Mitra Kerja • Business Partners
• Lainnya.................. • Others...................
Saran dan tanggapan yang Anda berikan atas informasi yang Your feedback on the information presented in this report should
disajikan dalam laporan ini mohon dikirimkan kepada: be sent to:
Investor Relations Investor Relations
PT Garuda Indonesia (Persero) Tbk. PT Garuda Indonesia (Persero) Tbk.
Gedung Manajemen Garuda Indonesia Garuda Indonesia Management Building
Lantai Dasar Garuda City, Bandar Udara Internasional Ground Floor Garuda City, International Airport
PT Garuda Indonesia (Persero) Tbk
Soekarno-Hatta, Tangerang, 15111, Indonesia. Soekarno-Hatta, Tangerang, 15111, Indonesia.
Telp : (+62 21)2560 1001 Phone : (+62 21)2560 1001
Email : investor@garuda-indonesia.com Email : investor@garuda-indonesia.com
Website: www.garuda-indonesia.com Website: www.garuda-indonesia.com
2024 Sustainability Repor | Laporan Keberlanjutan
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Tanggapan Terhadap Umpan Balik Laporan
Keberlanjutan Tahun 2023 [OJK G.3]
Response To Feedback on The 2023 Sustainability Report [OJK G.3]
Sepanjang tahun 2024, Perseroan tidak menerima umpan balik Throughout 2024, the Company did not receive any feedback
atas Laporan Keberlanjutan tahun 2023 sehingga tidak terdapat on the 2023 Sustainability Report and therefore no follow-up
tindak lanjut yang dilakukan dalam laporan keberlanjutan tahun was conducted on this year's sustainability report. Nevertheless,
ini. Namun demikian, Garuda Indonesia senantiasa berupaya Garuda Indonesia always strives to improve its reporting in
untuk meningkatkan pelaporan sesuai dengan peraturan yang accordance with applicable regulations, including meeting
berlaku, termasuk memenuhi standar yang ditetapkan oleh the standards set by relevant authorities and the principles of
otoritas terkait dan prinsip-prinsip pelaporan yang transparan transparent and sustainable reporting. The Company continues
serta berkelanjutan. Perseroan terus melakukan evaluasi dan to evaluate and improve at every stage to ensure the report
perbaikan dalam setiap tahapan untuk memastikan laporan yang reflects our performance and commitment to sustainability, and
disampaikan mencerminkan kinerja dan komitmen kami terhadap to meet stakeholder expectations.
keberlanjutan, serta untuk memenuhi ekspektasi pemangku
kepentingan.
Daftar Pengungkapan Sesuai Peraturan Otoritas
Jasa Keuangan Nomor 51/POJK.03/2017 [OJK G.4]
List of Disclosures in Accordance With Financial Services
Authority Regulation Number 51/POJK.03/2017 [OJK G.4]
No Indeks Nama Indeks Halaman
Index Number Index Name Page
STRATEGI KEBERLANJUTAN
A
SUSTAINABILITY STRATEGY
Penjelasan Strategi Keberlanjutan
A.1 24
Explanation of Sustainability Strategy
PT Garuda Indonesia (Persero) Tbk
IKHTISAR KINERJA ASPEK KEBERLANJUTAN
B
PERFORMANCE HIGHLIGHTS OF SUSTAINABILITY ASPECTS
Aspek Ekonomi
B.1 38
Economic Aspect
Aspek Lingkungan Hidup
B.2 39
Environmental Aspect
Aspek Sosial
B.3 40
Social Aspect
PROFIL PERUSAHAAN
C
COMPANY PROFILE
Visi, Misi, dan Nilai Keberlanjutan
C.1 44
2024 Sustainability Repor | Laporan Keberlanjutan
Vision, Mission, and Sustainability Values
Alamat Perusahaan
C.2 48, 55
Company Address
Skala Usaha 48, 50,
C.3
Business Scale 51, 55
Produk, Layanan dan Kegiatan Usaha yang Dijalankan
C.4 60
Products, Services, and Business Activities Undertaken
Keanggotaan Asosiasi
C.5 64
Association Membership
Perubahan Emiten dan Perusahaan Publik yang Bersifat Signifikan
C.6 64
Significant Changes in the Issuer and Public Company
PENJELASAN DIREKSI
D
EXPLANATION FROM THE BOARD OF DIRECTORS
Penjelasan Direksi
D.1 68 215
Explanation From The Board Of Directors
Page 216
No Indeks Nama Indeks Halaman
Index Number Index Name Page
TATA KELOLA KEBERLANJUTAN
E
SUSTAINABILITY GOVERNANCE
Penanggung Jawab Penerapan Keuangan Berkelanjutan
E.1 88
Responsible Party for Sustainable Finance Implementation
Pengembangan Kompetensi terkait Keuangan Berkelanjutan
E.2 89
Competency Development Related to Sustainable Finance
Penilaian Risiko atas Penerapan Keuangan Berkelanjutan
E.3 94
Risk Assessment of Sustainable Finance Implementation
Hubungan dengan Pemangku Kepentingan
E.4 95
Relationship with Stakeholders
Permasalahan terhadap Penerapan Keuangan Berkelanjutan
E.5 97
Issues in the Implementation of Sustainable Finance
KINERJA KEBERLANJUTAN
F
SUSTAINABILITY PERFORMANCE
Kegiatan Membangun Budaya Keberlanjutan
F.1 100
Activities in Building Sustainability Culture
KINERJA EKONOMI
ECONOMIC PERFORMANCE
Perbandingan Target dan Kinerja Produksi, Portofolio, Target Pembiayaan, atau Investasi, Pendapatan dan
Laba Rugi
F.2 103
Comparison of Targets and Performance in Production, Portfolio, Financing or Investment Targets, Revenue,
and Profit and Loss
Perbandingan Target dan Kinerja Portofolio, Target Pembiayaan, atau Investasi pada Instrumen Keuangan
atau Proyek yang Sejalan dengan Keuangan Berkelanjutan
F.3 105
Comparison of Targets and Performance in Portfolio, Financing Targets, or Investments in Financial
Instruments or Projects Aligned with Sustainable Finance
KINERJA LINGKUNGAN HIDUP
ENVIRONMENTAL PERFORMANCE
PT Garuda Indonesia (Persero) Tbk
Aspek Umum
General Aspect
Biaya Lingkungan Hidup
F.4 125
Environmental Costs
Aspek Material
Material Aspect
Penggunaan Material yang Ramah Lingkungan
F.5 126
Use of Environmentally Friendly Materials
Aspek Energi
Energy Aspect
Jumlah dan Intensitas Energi yang Digunakan
F.6 129
Amount and Intensity of Energy Used
2024 Sustainability Repor | Laporan Keberlanjutan
Upaya dan Pencapaian Efisiensi Energi dan Penggunaan Energi Terbarukan
F.7 131
Efforts and Achievements in Energy Efficiency and Renewable Energy Use
Aspek Air
Water Aspect
Penggunaan Air
F.8 133
Water Usage
Aspek Keanekaragaman Hayati
Biodiversity Aspect
Dampak dari Wilayah Operasional yang Dekat atau Berada di Daerah Konservasi atau Memiliki
F.9 Keanekaragaman Hayati 136
Impact of Operational Areas Near or Within Conservation Areas or Areas with Biodiversity
Usaha Konservasi Keanekaragaman Hayati
F.10 136
Biodiversity Conservation Efforts
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No Indeks Nama Indeks Halaman
Index Number Index Name Page
Aspek Emisi
Emission Aspect
Jumlah dan Intensitas Emisi yang Dihasilkan Berdasarkan Jenisnya
F.11 137
Amount and Intensity of Emissions Produced by Type
Upaya dan Pencapaian Pengurangan Emisi yang Dilakukan
F.12 131, 140
Efforts and Achievements in Emission Reduction
Aspek Limbah dan Efluen
Waste and Effluent Aspects
Jumlah Limbah dan Efluen yang Dihasilkan Berdasarkan Jenis
F.13 143
Amount of Waste and Effluents Produced by Type
Mekanisme Pengelolaan Limbah dan Efluen
F.14 144
Waste and Effluent Management Mechanism
Tumpahan yang Terjadi (jika ada)
F.15 147
Spills Occurred (if any)
Aspek Pengaduan Terkait Lingkungan Hidup
Environmental Complaint Aspect
Jumlah dan Materi Pengaduan Lingkungan Hidup yang Diterima dan Diselesaikan
F.16 147
Number and Nature of Environmental Complaints Received and Resolved
KINERJA SOSIAL
SOCIAL PERFORMANCE
Komitmen untuk Memberikan Layanan atas Produk dan/atau Jasa yang Setara kepada Konsumen
F.17 148
Commitment to Providing Equal Services for Products and/or Services to Consumers
Aspek Ketenagakerjaan
Employment Aspect
Kesetaraan Kesempatan Bekerja
F.18 148
Equal Employment Opportunities
Tenaga Kerja Anak dan Tenaga Kerja Paksa
F.19 160
PT Garuda Indonesia (Persero) Tbk
Child Labor and Forced Labor
Upah Minimum Regional
F.20 160
Regional Minimum Wage
Lingkungan Bekerja yang Layak dan Aman
F.21 165
Decent and Safe Working Environment
Pelatihan dan Pengembangan Kemampuan Pegawai
F.22 154, 155
Employee Skill Training and Development
Aspek Masyarakat
Community Aspects
Dampak Operasi Terhadap Masyarakat Sekitar
F.23 181
Impact of Operations on Surrounding Community
Pengaduan Masyarakat
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F.24 197
Community Complaints
Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL)
F.25 190
Social and Environmental Responsibility (TJSL)
217
Page 218
No Indeks Nama Indeks Halaman
Index Number Index Name Page
TANGGUNG JAWAB PENGEMBANGAN PRODUK/JASA BERKELANJUTAN
RESPONSIBILITY FOR SUSTAINABLE PRODUCT/SERVICE DEVELOPMENT
Inovasi dan Pengembangan Produk/Jasa Keuangan Berkelanjutan
F.26 200
Innovation and Development of Sustainable Financial Products/Services
Produk/Jasa yang Sudah Dievaluasi Keamanannya bagi Pelanggan
F.27 203
Products/Services Evaluated for Customer Safety
Dampak Produk/Jasa
F.28 209
Impact of Products/Services
Jumlah Produk yang Ditarik Kembali
F.29 209
Number of Recalled Products
Survei Kepuasan Pelanggan Terhadap Produk dan/atau Jasa Keuangan Berkelanjutan
F.30 210
Customer Satisfaction Survey on Sustainable Financial Products and/or Services
LAIN-LAIN:
G
OTHERS:
Verifikasi Tertulis dari Pihak Independen (jika ada)
G.1 212
Written Verification from an Independent Party (if any)
Lembar Umpan Balik
G.2 213
Feedback Sheet
Tanggapan Terhada Umpan Balik Laporan Keberlanjutan Tahun Sebelumnya
G.3 215
Response to Feedback on the Previous Year’s Sustainability Report
Daftar Pengungkapan Sesuai Peraturan Otoritas Jasa Keuangan Nomor 51/POJK.03/2017 tentang
Penerapan Keuangan Berkelanjutan bagi Lembaga Jasa Keuangan, Emiten, dan Perusahaan Publik.
G.4 215
Disclosure List in Accordance with Financial Services Authority Regulation Number 51/POJK.03/2017 on
the Implementation of Sustainable Finance for Financial Service Institutions, Issuers, and Public Companies.
*) N/A: Not Applicable
PT Garuda Indonesia (Persero) Tbk
2024 Sustainability Repor | Laporan Keberlanjutan
218
Page 219
Indeks Isi Consolidated GRI Standard 2021
Content Index of 2021 Consolidated GRI Standard
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
PT Garuda Indonesia (Persero) Tbk telah melaporkan informasi yang dikutip dalam indeks konten GRI untuk periode 1
Pernyataan
Januari 2024 hingga 31 Desember 2024 sesuai dengan (“in accordance”) pada Consolidated GRI Standard 2021.
Penggunaan
PT Garuda Indonesia (Persero) Tbk has reported the information cited in the GRI content index for the period from January 1,
Statement of Use
2024, to December 31, 2024, in accordance with the Consolidated GRI Standard 2021.
GRI 1: LANDASAN 2021
GRI
GRI 1: FOUNDATION 2021
Organisasi dan Praktik Pelaporan
Organization and Reporting Practices
Detail organisasi
GRI 2-1 Organizational 48, 55
Details
Entitas yang
termasuk dalam
pelaporan
keberlanjutan
GRI 2-2 6
Entities
Included in the
Sustainability
Reporting
Periode
pelaporan,
frekuensi dan titik
GRI 2-3 kontak 6
Reporting period,
PT Garuda Indonesia (Persero) Tbk
GRI 2:
frequency, and
PENGUNGKAPAN
contact points
UMUM 2021
GRI 2: GENERAL Informasi tentang
DISCLOSURES penyajian
2021 GRI 2-4 Kembali 6
Restatement of
Information
Jaminan
Eksternal
GRI 2-5 212
External
Assurance
Aktivitas dan Pekerja
Activities and Workers
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Aktivitas, rantai
pasok, dan relasi
bisnis lainnya
48, 60, 61, 62,
GRI 2-6 Activities, supply
63, 64
chain, and
other business
relationships
Karyawan
GRI 2-7 51
Workers
219
Page 220
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
Pekerja yang
bukan karyawan
GRI 2-8 51, 55
Non-employee
workers
Tata Kelola
Governance
Struktur dan
komposisi tata
Kelola
GRI 2-9 82, 88
Governance
structure and
composition
Nominasi dan
pemilihan badan
tata kelola
tertinggi
GRI 2-10 85
Nomination
and selection
of the highest
governance body
GRI 2:
PENGUNGKAPAN Ketua badan tata
UMUM 2021 kelola tertinggi
GRI 2: GENERAL GRI 2-11 Chair of 82
DISCLOSURES the highest
PT Garuda Indonesia (Persero) Tbk
2021 governance body
Peran badan
tata kelola
tertinggi dalam
mengawasi
pengelolaan
dampak
GRI 2-12 88
Role of the
highest
governance body
in overseeing
impact
management
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Pendelegasian
tanggung jawab
untuk mengelola
dampak
GRI 2-13 88
Delegation of
responsibility
for managing
impacts
220
Page 221
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
Peran badan tata
kelola tertinggi
dalan pelaporan
keberlanjutan
GRI 2-14 Role of the 88
highest
governance body
in sustainability
reporting
Benturan
kepentingan
GRI 2-15 83
Conflict of
interest
Komunikasi hal-
hal penting
GRI 2-16 Communication 197
of critical
concerns
Pengetahuan
kolektif dari
badan tata kelola
GRI 2: tertinggi
GRI 2-17 89
PENGUNGKAPAN Collective
UMUM 2021 knowledge of
the highest
PT Garuda Indonesia (Persero) Tbk
GRI 2: GENERAL
DISCLOSURES governance body
2021 Evaluasi kinerja
badan tata kelola
tertinggi
GRI 2-18 Evaluation of 86
the performance
of the highest
governance body
Kebijakan
remunerasi
GRI 2-19 87
Remuneration
policy
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Proses untuk
menentukan
remunerasi
GRI 2-20 87
Process for
determining
remuneration
Rasio kompensasi
total tahunan
GRI 2-21 Annual total 87
compensation
ratio
221
Page 222
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
Strategi, Kebijakan dan Praktik
Strategy, Policy, and Practice
Pernyataan
tentang strategi
pembangunan
berkelanjutan
GRI 2-22 68
Statement on
sustainable
development
strategy
Komitmen
kebijakan
GRI 2-23 32
Policy
commitment
Menanamkan
komitmen
GRI 2-24 kebijakan 32
Embedding policy
commitment
Proses untuk
memulihkan
GRI 2: dampak negative
GRI 2-25 36
PENGUNGKAPAN Process for
UMUM 2021 remediating
PT Garuda Indonesia (Persero) Tbk
GRI 2: GENERAL negative impacts
DISCLOSURES
Mekanisme
2021
pemberian
umpan balik/
saran dan
menyampaikan
GRI 2-26 kekhawatiran 197, 213
Mechanism
for providing
feedback/
suggestions and
raising concerns
Kepatuhan
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terhadap hukum
dan peraturan
GRI 2-27 197
Compliance
with laws and
regulations
Keanggotaan
asosiasi
GRI 2-28 64
Association
membership
222
Page 223
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
Keterlibatan Pemangku KepentinganStakeholder Engagement
Pendekatan
keterlibatan
pemangku
GRI 2: GRI 2-29 kepentingan 95
PENGUNGKAPAN Approach to
UMUM 2021 stakeholder
GRI 2: GENERAL engagement
DISCLOSURES Perjanjian kerja
2021 Bersama
GRI 2-30 Collective 159
bargaining
agreement
Proses
menentukan
topik material
GRI 3-1 7
Process for
determining
material topics
GRI 3: TOPIK
MATERIAL 2021 Daftar topik
GRI 3: MATERIAL material
GRI 3-2 7
TOPICS 2021 List of material
topics
PT Garuda Indonesia (Persero) Tbk
Manajemen topik
material
GRI 3-3 12
Management of
material topics
2024 Sustainability Repor | Laporan Keberlanjutan
223
Page 224
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
TOPIK EKONOMI
ECONOMIC TOPIC
KINERJA EKONOMI
ECONOMIC PERFORMANCE
Nilai ekonomi
langsung yang
dihasilkan dan
GRI 201-1 didistribusikan 106
Direct economic
value generated
and distributed
Implikasi finansial
serta risiko dan
peluang lain
akibat perubahan
iklim
GRI 201-2 Financial 28
implications as
well as other risks
GRI 201: Kinerja and opportunities
Ekonomi 2016 due to climate
GRI 201: Economic change
Performance for Kewajiban
2016 program pensiun
PT Garuda Indonesia (Persero) Tbk
manfaat pasti
dan program
pensiun lainnya
GRI 201-3 107
Obligations of
defined benefit
pension plans
and other pension
plans
Bantuan finansial
yang diberikan
dari pemerintah
GRI 201-4 Financial 109
assistance
received from the
2024 Sustainability Repor | Laporan Keberlanjutan
government
224
Page 225
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
DAMPAK EKONOMI TIDAK LANGSUNG
INDIRECT ECONOMIC IMPACTS
Investasi
infrastruktur
dan dukungan
GRI 203-1 layanan 111
GRI 203: Dampak Infrastructure
Ekonomi Tidak investment and
Langsung 2016 service support
GRI 203: Indirect
Economic Impacts Dampak ekonomi
2016 tidak langsung
yang signifikan
GRI 203-2 111
Significant
indirect economic
impacts
PRAKTIK PENGADAAN
PROCUREMENT PRACTICE
Proporsi
GRI 204: Praktik pengeluaran
Pengadaan 2016 untuk pemasok
GRI 204: GRI 204-1 lokal 113
Procurement Proportion of
Practice spending on local
suppliers
PT Garuda Indonesia (Persero) Tbk
ANTI KORUPSI
ANTI-CORRUPTION
Operasi-operasi
yang dinilai
memiliki risiko
terkait korupsi
GRI 205-1 116
Operations
assessed for
risks related to
corruption
Komunikasi dan
pelatihan tentang
kebijakan dan
2024 Sustainability Repor | Laporan Keberlanjutan
GRI 205: Anti prosedur anti
Korupsi 2016 korupsi
GRI 205-2 120
GRI 205: Anti- Communication
Corruption 2016 and training on
anti-corruption
policies and
procedures
Insiden korupsi
yang terbukti dan
tindakan yang
diambil
GRI 205-3 122
Confirmed
incidents of
corruption and
actions taken
225
Page 226
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
PAJAK
TAX
Pendekatan
GRI 207-1 terhadap pajak 122
Approach to tax
Tata kelola,
pengontrolan,
dan manajemen
GRI 207-2 risiko pajak 123
Tax governance,
control, and risk
management
Keterlibatan
GRI 207: Pajak pemangku
2019 kepentingan dan
GRI 207: Tax 2019 pengelolaan
kepedulian yang
berkaitan dengan
GRI 207-3 124
pajak
Stakeholder
engagement and
management of
concerns related
to tax
PT Garuda Indonesia (Persero) Tbk
Laporan per
negara
GRI 207-4 124
Country-by-
country reporting
2024 Sustainability Repor | Laporan Keberlanjutan
226
Page 227
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
TOPIK LINGKUNGAN
ENVIRONMENTAL TOPIC
ENERGI
ENERGY
Konsumsi
energi di dalam
organisasi
GRI 302-1 Energy 129
consumption
within the
organization
Konsumsi energi
di luar organisasi
GRI 302: Energi Energy
GRI 302-2 129
2016 consumption
GRI 302: Energy outside the
for 2016 organization
Intensitas energi
GRI 302-3 129
Energy intensity
Reduksi konsumsi
GRI 302-4 131
energi
Pengurangan
kebutuhan energi
GRI 302-5 131
PT Garuda Indonesia (Persero) Tbk
dari produk dan
jasa
2024 Sustainability Repor | Laporan Keberlanjutan
227
Page 228
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
EMISI
EMISSION
Emisi GRK
Langsung
GRI 305-1 (Cakupan 1) 137
Direct GHG
Emissions (Scope 1)
Energi tidak
langsung
(Cakupan 2)
GRI 305-2 137
Emisi GRK
Energy Indirect GHG
Emissions (Scope 2)
Emisi GRK
(Cakupan 3) tidak
GRI 305-3 langsung lainnya 137, 138
Other Indirect GHG
Emissions (Scope 3)
Intensitas Emisi
GRK
GRI 305: Emisi GRI 305-4 137, 139
GHG Emissions
2016
Intensity
GRI 305:
Emissions 2016 Pengurangan
emisi GRK
PT Garuda Indonesia (Persero) Tbk
GRI 305-5 140
Reduction of GHG
emissions
Emisi zat perusak
ozon (BPO)
GRI 305-6 Ozone-depleting 142
substance (ODS)
emissions
Nitrogen oksida
(NOx), sulfur
oksida (SOx),
dan emisi udara
signifikan lainnya
GRI 305-7 142
Nitrogen oxides
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(NOx), sulfur oxides
(SOx), and other
significant air
emissions
228
Page 229
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
TOPIK SOSIAL
SOCIAL TOPICS
KESEHATAN DAN KESELAMATAN KERJA
OCCUPATIONAL HEALTH AND SAFETY
Sistem
manajemen
kesehatan dan
keselamatan
GRI 403-1 kerja 166
Occupational
health and safety
management
system
Identifikasi
bahaya, penilaian
risiko, dan
investigasi
insiden
Hazard
GRI 403-2 168
identification,
risk
assessment,
and incident
PT Garuda Indonesia (Persero) Tbk
GRI 403: investigation
Kesehatan dan Layanan
Keselamatan kesehatan kerja
Kerja 2018 GRI 403-3 174
Occupational
GRI 403: health services
Occupational
Partisipasi
Health and Safety
pekerja,
for 2018
konsultasi, dan
komunikasi
tentang
kesehatan dan
keselamatan
GRI 403-4 kerja 171
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Worker
participation,
consultation, and
communication
regarding
occupational
health and safety
Pelatihan
pekerja tentang
kesehatan dan
keselamatan
GRI 403-5 kerja 173
Occupational
health and safety
training for
workers
229
Page 230
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
Peningkatan
kualitas
kesehatan kerja
GRI 403-6 Quality 174
improvement
in occupational
health
Pencegahan
dan mitigasi
dampak-dampak
keselamatan
dan kesehatan
kerja yang
secara langsung
terkait dengan
GRI 403-7 hubungan bisnis 170
Prevention
and mitigation
GRI 403: of impacts on
Kesehatan dan occupational
Keselamatan health and safety
Kerja 2018 directly linked
GRI 403: to business
Occupational relationships
Health and Safety
for 2018 Pekerja yang
PT Garuda Indonesia (Persero) Tbk
tercakup
dalam sistem
manajemen
keselamatan dan
GRI 403-8 kesehatan kerja 166
Workers included
in an occupational
health and safety
management
system
Kecelakaan kerja
GRI 403-9 Occupational 175
accident
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Penyakit akibat
kerja
GRI 403-10 175
Work-related
diseases
230
Page 231
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
PELATIHAN DAN PENDIDIKAN
TRAINING AND EDUCATION
Rata-rata jam
pelatihan per
tahun per
GRI 404-1 karyawan 154
Average training
hours per year for
each employee
Program untuk
meningkatkan
keterampilan
karyawan dan
program bantuan
peralihan
GRI 404-2 154
Programs for
GRI 404: upgrading
Pelatihan dan employee skills
Pendidikan 2016 and transition
GRI 404: Training assistance
and Education for programs
2016
Persentase
karyawan yang
menerima
tinjauan rutin
PT Garuda Indonesia (Persero) Tbk
terhadap
kinerja dan
pengembangan
GRI 404-3 karir 154
Percentage of
employees
receiving regular
performance
and career
development
reviews
KEBERAGAMAN DAN KESETARAAN KESEMPATAN
DIVERSITY AND EQUALITY OF OPPORTUNITY
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Keanekaragaman
Badan Tata Kelola
dan Karyawan
GRI 405-1 Diversity of 149
GRI 405: Governance
Keberagaman Bodies and
dan Kesetaraan Employees
Kesempatan 2016 Rasio Gaji Pokok
GRI 405: Diversity dan Remunerasi
and Equal Perempuan
Opportunity 2016 Dibandingkan
GRI 405-2 154
Laki- LakiRatio of
Basic Salary and
Remuneration of
Women to Men
231
Page 232
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
MASYARAKAT LOKAL
LOCAL COMMUNITIES
Operasi dengan
keterlibatan
masyarakat
lokal, penilaian
dampak, dan
program
pengembangan
GRI 413-1 181
Operations with
local community
engagement,
impact
assessments, and
development
GRI 413: programs
Masyarakat Lokal
2016 Operasi
GRI 413: Local organisasi
Communities for yang memiliki
2016 dampak aktual
atau potensi
dampak negatif
dan signifikan
terhadap
GRI 413-2 masyarakat 181
PT Garuda Indonesia (Persero) Tbk
setempat
Operations of the
organization that
have actual or
potential negative
and significant
impacts on local
communities
2024 Sustainability Repor | Laporan Keberlanjutan
232
Page 233
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
KESEHATAN DAN KESELAMATAN PELANGGAN
CUSTOMER HEALTH AND SAFETY
Penilaian dampak
kesehatan dan
keselamatan dari
berbagai kategori
produk dan jasa
GRI 416-1 Assessment of 203
the health and
safety impacts of
different product
GRI 416: and service
Kesehatan dan categories
Keselamatan Insiden
Pelanggan 2016 ketidakpatuhan
GRI 416: Customer sehubungan
Health and Safety dengan dampak
for 2016 kesehatan dan
keselamatan dari
produk dan jasa
GRI 416-2 203
Incidents of
non-compliance
concerning
the health and
safety impacts
PT Garuda Indonesia (Persero) Tbk
of products and
services
2024 Sustainability Repor | Laporan Keberlanjutan
233
Page 234
Yang Tidak Dicantumkan
Omitted Information
Indeks Isi No. Rujukan
Standar Gri Pengungkapan Hal Standar Sektor Gri
Gri Standard Disclosure Subject Persyaratan Gri Sector Standard
Content Index Yang Tidak Reference No.
Dicantumkan Alasan Penjelasan
Omitted Reason Description
Requirements
Xx
PEMASARAN DAN PELABELAN
MARKETING AND LABELING
Persyaratan
untuk pelabelan
dan informasi
produk dan jasa
GRI 417-1 208
Requirements
for product and
service labeling
and information
Insiden
ketidakpatuhan
sehubungan
dengan dampak
kesehatan dan
GRI 417:
keselamatan dari
Pemasaran dan
produk dan jasa
Pelabelan 2016 GRI 417-2 208
Incidents of
GRI 417:
non-compliance
Marketing and
in relation to
Labeling 2016
health and
safety impacts
of products and
services
Insiden
PT Garuda Indonesia (Persero) Tbk
ketidakpatuhan
terkait
komunikasi
GRI 417-3 pemasaran 208
Non-compliance
incidents related
to marketing
communications
PRIVASI PELANGGAN
CUSTOMER PRIVACY
Pengaduan
yang berdasar
mengenai
2024 Sustainability Repor | Laporan Keberlanjutan
pelanggaran
terhadap privasi
pelanggan dan
GRI 418: Privasi
hilangnya data
Nasabah 2016
GRI 418-1 pelanggan 199
GRI 418: Customer
Substantiated
Privacy for 2018
complaints
concerning
breaches of
customer privacy
and losses of
customer data
234
Page 235
Indeks Sustainability Accounting Standard
Board (SASB) Standards Airlines
TOPIC METRIC INDEX PAGE
SUSTAINABILITY DISCLOSURE TOPICS & METRICS
Gross global Scope 1 emissions TR-AL-110a.1 137
Discussion of long- and short-term strategy or plan to manage
Scope 1 emissions, emissions reduction targets, and an analysis of TR-AL-110a.2 137
Greenhouse Gas Emissions
performance against those targets
(1) Total fuel consumed, (2) percentage alternative and (3)
TR-AL-110a.3 129
percentage sustainable
Percentage of active workforce employed under collective
TR- AL-310a.1 -
Labour Practices agreements
(1) Number of work stoppages and (2) total days idle TR- AL-310a.2 -
Total amount of monetary losses as a result of legal proceedings
Competitive Behaviour TR-AL-520a.1 197
associated with anti-competitive behaviour regulations
Description of implementation and outcomes of a Safety
TR-AL-540a.1 203
Management System
Accident & Safety
Number of aviation accidents TR-AL-540a.2 175
Management
Number of governmental enforcement actions of aviation safety
TR-AL-540a.3 174
regulations
ACTIVITY METRIC
Available seat kilometres (ASK) TR-AL-000.A 38
Passenger load factor TR-AL-000.B 38
Revenue passenger kilometres (RPK) TR-AL-000.C 38
Revenue tonne-kilometres (RTK) TR-AL-000.D 38
Number of departures TR-AL-000.E 38
Average age of fleet TR-AL-000.F 38
PT Garuda Indonesia (Persero) Tbk
2024 Sustainability Repor | Laporan Keberlanjutan
235
Page 236
Indeks Sustainability Accounting Standard Board
(SASB) Standards Air Freight And Logistics
TOPIC METRIC INDEX PAGE
SUSTAINABILITY DISCLOSURE TOPICS & METRICS
Gross global Scope 1 emissions TR-AF-110a.1 137
Discussion of long- and short-term strategy or plan to manage Scope 1
emissions, emissions reduction targets, and an analysis of performance TR-AF-110a.2 137
Greenhouse Gas
against those targets
Emissions
Fuel consumed by (1) road transport, percentage (a) natural gas and
(b) renewable, and (2) air transport, percentage (a) alternative and (b) TR-AF-110a.3 129
sustainable
Air emissions of the following pollutants: (1) NOx (excluding N2O), (2)
Air Quality TR-AF-120a.1 142
SOx, and (3) particulate matter (PM10)
Percentage of drivers classified as independent contractors TR-AF-310a.1 -
Labour Practices Total amount of monetary losses as a result of legal proceedings
TR-AF-310a.2 197
associated with labour law violations
Workforce Health & (1) Total recordable incident rate (TRIR) and (2) fatality rate for (a) direct
TR-AF-320a.1 175
Safety employees and (b) contract employees
Total greenhouse gas (GHG) footprint across transport modes TR-AF-430a.2 137
Supply Chain
Management Discussion of policies and strategies to identify, assess and manage
TR-AF-430a.3 -
business disruption risks associated with contract carrier safety
Description of implementation and outcomes of a Safety Management
TR-AF-540a.1 203
System
Accident & Safety
Management Number of aviation accidents TR-AF-540a.2 175
Number of road accidents and incidents TR-AF-540a.3 175
ACTIVITY METRIC
(Revenue tonne-kilometres (RTK) for: (1) road transport and (2) air
TR-AF-000.A 38
transport
Load factor for: (1) road transport and (2) air transport TR-AF-000.B 38
Number of employees, number of truck drivers TR-AF-000.C 38
PT Garuda Indonesia (Persero) Tbk
2024 Sustainability Repor | Laporan Keberlanjutan
236
Page 237
Tautan Standar GRI Dengan TPB
Link Between GRI Standards and SDGS
PT Garuda Indonesia (Persero) Tbk berkomitmen untuk PT Garuda Indonesia (Persero) Tbk is committed to supporting
berkontribusi dalam pencapaian TPB/SDGs di Indonesia. the achievement of the Sustainable Development Goals (SDGs)
Dukungan disampaikan melalui tautan antara program/ in Indonesia. This commitment is demonstrated through the
kegiatan yang dilakukan PT Garuda Indonesia (Persero) Tbk alignment of the company’s programs and activities with the
dengan GRI Standard dan SDGs, sesuai panduan SDG Compass GRI Standards and relevant SDGs. The linkage follows the
yang diterbitkan oleh GRI, United Nations Global Compact, dan SDG Compass guidelines published by the Global Reporting
World Business Council for Sustainable Development (WBCSD), Initiative (GRI), the United Nations Global Compact, and the
sebagaimana tabel di bawah ini: World Business Council for Sustainable Development (WBCSD),
as shown in the table below:
Relevansi GRI
Tujuan Judul Indikator
Logo Standard Disclosure
Objectives Indicator Title
Relevant GRI Standards
Mengakhiri kemiskinan dalam segala GRI 203: Dampak Ekonomi Dampak ekonomi tidak
bentuk di mana pun. Tidak Langsung 2016 langsung yang signifikan
203-2
Eradicating poverty in all its forms GRI 203: Indirect Economic Significant indirect
everywhere Impacts 2016 economic impacts
Mengakhiri kelaparan, mencapai
ketahanan pangan, memperbaiki
nutrisi dan mempromosikan pertanian
yang berkelanjutan.
Eliminating hunger, achieving food
security, improving nutrition, and
promoting sustainable agriculture
Menjamin kehidupan yang sehat dan
GRI 203: Dampak Ekonomi Dampak ekonomi tidak
mendorong kesejahteraan bagi semua
Tidak Langsung 2016 langsung yang signifikan
orang di segala usia. 203-2
GRI 203: Indirect Economic Significant indirect
PT Garuda Indonesia (Persero) Tbk
Ensuring a healthy life and promoting
Impacts 2016 economic impacts
the welfare of people of all ages
Menjamin kualitas pendidikan
yang inklusif dan merata serta
meningkatkan kesempatan belajar
sepanjang hayat untuk semua pada
tahun 2030.
Ensuring the quality of inclusive and
equitable education and promoting
lifelong learning opportunities for
all by 2030Ensuring the quality of
inclusive and equitable education
and promoting lifelong learning
2024 Sustainability Repor | Laporan Keberlanjutan
opportunities for all by 2030
Struktur dan komposisi
tata kelola
2-9
Mencapai kesetaraan gender dan Governance structure and
GRI 2: Pengungkapan composition
memberdayakan semua perempuan
Umum 2021
dan anak perempuan. Nominasi dan pemilihan
GRI 2: General Disclosures
Achieving gender equality and badan tata kelola tertinggi
2021
empowering all women and girls 2-10 Nomination and selection
of the highest governance
body
237
Page 238
Relevansi GRI
Tujuan Judul Indikator
Logo Standard Disclosure
Objectives Indicator Title
Relevant GRI Standards
Memastikan masyarakat mencapai GRI 203: Dampak Ekonomi Investasi infrastruktur dan
akses universal air bersih dan sanitasi. Tidak Langsung 2016 dukungan layanan
203-1
Ensuring universal access to clean GRI 203: Indirect Economic Infrastructure investment
water and sanitation for all Impacts 2016 and service support
Konsumsi energi di dalam
organisasi
302-1
Energy consumption
within the organization
Konsumsi energi di luar
organisasi
302-2
Energy consumption
Menjamin akses energi yang outside the organization
terjangkau, andal, berkelanjutan,
Intensitas energi
dan modern untuk semua lapisan GRI 302: Energi 2016 302-3
Energy intensity
masyarakat. GRI 302: Energy for 2016
Ensuring access to affordable, reliable, Reduksi konsumsi energi
sustainable, and modern energy for all 302-4 Reduction of energy
consumption
Pengurangan kebutuhan
energi dari produk dan
jasa
302-5
Reduction in energy
requirements of products
and services
Berusaha meningkatkan pertumbuhan Karyawan
2-7
ekonomi yang inklusif dan Employees
berkelanjutan, kesempatan kerja
GRI 2: Pengungkapan Pekerja yang bukan
PT Garuda Indonesia (Persero) Tbk
yang produktif dan menyeluruh serta
Umum 2021 2-8 karyawan
pekerjaan yang layak untuk semua.
GRI 2: General Disclosures Non-employee workers
Promoting inclusive and sustainable
2021
economic growth, productive and Perjanjian kerja Bersama
comprehensive employment 2-30 Collective bargaining
opportunities, and decent work for all agreement
Nilai ekonomi langsung
GRI 201: Kinerja Ekonomi
yang dihasilkan dan
2016
201-1 didistribusikan
GRI 201: Economic
Direct economic value
Performance for 2016
generated and distributed
GRI 203: Dampak Ekonomi Dampak ekonomi tidak
Tidak Langsung 2016 langsung yang signifikan
203-2
GRI 203: Indirect Economic Significant indirect
2024 Sustainability Repor | Laporan Keberlanjutan
Impacts 2016 economic impacts
238
Page 239
Relevansi GRI
Tujuan Judul Indikator
Logo Standard Disclosure
Objectives Indicator Title
Relevant GRI Standards
Konsumsi energi di dalam
organisasi
302-1
Energy consumption
within the organization
Konsumsi energi di luar
organisasi
302-2
Energy consumption
outside the organization
Intensitas energi
GRI 302: Energi 2016 302-3
Energy intensity
GRI 302: Energy for 2016
Reduksi konsumsi energi
302-4 Reduction of energy
consumption
Pengurangan kebutuhan
energi dari produk dan
jasa
302-5
Reduction in energy
requirements of products
and services
Persentase dari portofolio
untuk lini bisnis menurut
G4 Suplemen Sektor
wilayah, ukuran, dan
Keuangan
FS6 sektor
G4 Financial Sector
Percentage of portfolio for
Supplement
business lines categorized
by region, size, and sector
Nilai ekonomi langsung
GRI 201: Kinerja Ekonomi
Membangun infrastruktur yang yang dihasilkan dan
2016
tangguh, meningkatkan industri 201-1 didistribusikan
GRI 201: Economic
PT Garuda Indonesia (Persero) Tbk
inklusif dan berkelanjutan, serta Direct economic value
Performance for 2016
mendorong inovasi. generated and distributed
Building resilient infrastructure, GRI 203: Dampak Ekonomi Investasi infrastruktur dan
promoting inclusive and sustainable Tidak Langsung 2016 dukungan layanan
industry, and fostering innovation 203-1
GRI 203: Indirect Economic Infrastructure investment
Impacts 2016 and service support
Persentase dari portofolio
untuk lini bisnis menurut
G4 Suplemen Sektor
wilayah, ukuran, dan
Keuangan
FS6 sektor
G4 Financial Sector
Percentage of portfolio for
Supplement
business lines categorized
by region, size, and sector
2024 Sustainability Repor | Laporan Keberlanjutan
Mengurangi Kesenjangan Intra dan GRI 2: Pengungkapan
Antar Negara Umum 2021 Karyawan
2-7
Reducing intra- and inter-country GRI 2: General Disclosures Employees
disparities 2021
Cakupan dan frekuensi
G4 Suplemen Sektor audit serta prosedur
Keuangan penilaian risiko
FS9
G4 Financial Sector Audit coverage and
Supplement frequency, as well as risk
assessment procedures
239
Page 240
Relevansi GRI
Tujuan Judul Indikator
Logo Standard Disclosure
Objectives Indicator Title
Relevant GRI Standards
Kebijakan untuk produk
dan layanan keuangan
FS15 yang adil
Fair policies for financial
products and services
Menjadikan kota dan pemukiman
GRI 203: Dampak Ekonomi Investasi infrastruktur dan
inklusif, aman, tangguh dan
Tidak Langsung 2016 dukungan layanan
berkelanjutan 203-1
GRI 203: Indirect Economic Infrastructure investment
Making cities and settlements inclusive,
Impacts 2016 and service support
safe, resilient, and sustainable
Konsumsi energi di dalam
organisasi
302-1
Energy consumption
within the organization
Konsumsi energi di luar
Menjamin pola produksi dan konsumsi organisasi
yang bertanggungjawab GRI 302: Energi 2016 302-2
Energy consumption
Ensuring responsible production and GRI 302: Energy for 2016 outside the organization
consumption patterns
Intensitas energi
302-3
Energy intensity
Reduksi konsumsi energi
302-4 Reduction of energy
consumption
Pengurangan kebutuhan
energi dari produk dan
jasa
302-5
Reduction in energy
PT Garuda Indonesia (Persero) Tbk
requirements of products
and services
Mengambil aksi segera untuk
memerangi perubahan iklim dan Implikasi finansial serta
dampaknya karena perubahan risiko dan peluang lain
GRI 201: Kinerja Ekonomi
iklim adalah tantangan global yang akibat perubahan iklim
2016
memengaruhi setiap orang. 201-2 Financial implications as
GRI 201: Economic
Taking urgent actions to address well as other risks and
Performance for 2016
climate change and its impacts as opportunities due to
climate change is a global challenge climate change
that affects everyone
2024 Sustainability Repor | Laporan Keberlanjutan
240
Page 241
Relevansi GRI
Tujuan Judul Indikator
Logo Standard Disclosure
Objectives Indicator Title
Relevant GRI Standards
Konsumsi energi di dalam
organisasi
302-1
Energy consumption
within the organization
Konsumsi energi di luar
organisasi
302-2
Energy consumption
outside the organization
Intensitas energi
GRI 302: Energi 2016 302-3
Energy intensity
GRI 302: Energy for 2016
Reduksi konsumsi energi
302-4 Reduction of energy
consumption
Pengurangan kebutuhan
energi dari produk dan
jasa
302-5
Reduction in energy
requirements of products
and services
Melestarikan dan memanfaatkan
secara berkelanjutan sumber daya
kelautan dan samudera untuk
pembangunan berkelanjutan
Sustainably preserving and utilizing
marine and oceanic resources for
sustainable development
Melindungi, Merestorasi dan
Meningkatkan Pemanfaatan
Berkelanjutan Ekosistem Daratan,
PT Garuda Indonesia (Persero) Tbk
Mengelola Hutan Secara Lestari,
Menghentikan Penggurunan,
Memulihkan Degradasi lahan,
serta Menghentikan Kehilangan
Keanekaragaman Hayati
Protecting, restoring, and promoting
the sustainable utilization of terrestrial
ecosystems, managing forests
sustainably, halting desertification,
reversing land degradation, and
stopping biodiversity loss
2024 Sustainability Repor | Laporan Keberlanjutan
241
Page 242
Relevansi GRI
Tujuan Judul Indikator
Logo Standard Disclosure
Objectives Indicator Title
Relevant GRI Standards
Struktur dan komposisi
tata kelola
2-9
Governance structure and
composition
Nominasi dan pemilihan
badan tata kelola tertinggi
2-10 Nomination and selection
of the highest governance
body
Ketua badan tata kelola
tertinggi
2-11
Chair of the highest
governance body
Peran badan tata
kelola tertinggi dalam
mengawasi pengelolaan
dampak
Menguatkan Masyarakat yang Inklusif 2-12
Role of the highest
dan Damai untuk Pembangunan governance body in
Berkelanjutan, Menyediakan overseeing impact
Akses Keadilan untuk Semua, dan management
Membangun Kelembagaan yang GRI 2: Pengungkapan
Efektif, Akuntabel, dan Inklusif di Umum 2021 Benturan kepentingan
2-15
Semua Tingkatan GRI 2: General Disclosures Conflict of interest
Enhancing inclusive and peaceful 2021 Komunikasi hal-hal
society for sustainable development, penting
providing access to justice for all, and 2-16
Communication of critical
building effective, accountable, and concerns
inclusive institutions at all levels
Komitmen kebijakan
2-23
Policy commitment
PT Garuda Indonesia (Persero) Tbk
Proses untuk memulihkan
dampak negative
2-25
Process for remediating
negative impacts
Mekanisme pemberian
umpan balik/saran
dan menyampaikan
2-26 kekhawatiran
Mechanism for providing
feedback/suggestions and
raising concerns
Pendekatan keterlibatan
pemangku kepentingan
2-29
2024 Sustainability Repor | Laporan Keberlanjutan
Approach to stakeholder
engagement
Menguatkan Sarana Pelaksanaan dan
Merevitalisasi Kemitraan Global untuk
Pembangunan Berkelanjutan
Improving implementation facilities
and revitalizing global partnerships for
sustainable development
242
Page 243
2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk 243
Page 244
2024 Sustainability Repor | Laporan Keberlanjutan PT Garuda Indonesia (Persero) Tbk 244
Names mentioned 83 people and organisations named in the text · linked when the evidence is strong
unresolved
org
Ministry of State-Owned Enterprises
p.3
unresolved
org
Ministry of Transportation
p.3
unresolved
org
Ministry of Foreign Affairs
p.3
unresolved
org
Ministry of National Development Planning
p.3
unresolved
org
Financial Services Authority
p.6 ×4
unresolved
—
Passengers
p.10
unresolved
org
Siber dan Sandi Negara
p.12
unresolved
org
Kementerian BUMN
p.13
unresolved
org
Ministry of SOEs
p.13 ×6
unresolved
org
Menteri BUMN
p.13
unresolved
org
Health Advisory Garuda Indonesia (Persero) Tbk.
p.16
unresolved
org
PT Garuda
p.18 ×7
unresolved
org
Indonesia (Persero) Tbk.
p.18 ×4
unresolved
org
Milik Negara
p.20 ×3
unresolved
org
Bank Indonesia
p.29 ×2
unresolved
org
Bank Indonesia Regulation
p.29
unresolved
org
Bank Corporations
p.29
unresolved
org
Menteri Negara Lingkungan Hidup
p.32
unresolved
org
Minister of Environment
p.32
unresolved
org
Menteri Perhubungan Republik Indonesia
p.33 ×3
unresolved
org
Minister of Transportation
p.33 ×4
unresolved
org
Kementerian Tenaga Kerja dan Transmigrasi RI
p.33
unresolved
org
Ministry of Manpower
p.33
unresolved
org
Menteri Lingkungan Hidup dan Kehutanan
p.33
unresolved
org
Minister of Environment and Forestry Regulation
p.33
unresolved
org
Menteri Perhubungan
p.33
unresolved
org
Menteri Kehakiman Republik Indonesia Serikat
p.48
unresolved
person
Raden Kadiman
· Notaris
p.48
unresolved
org
Minister of Justice
p.48
unresolved
org
Indonesia Stock Exchange
p.48
unresolved
org
PT Sabre Travel Network Indonesia
p.49
unresolved
org
PT Aero Systems Indonesia
p.49
unresolved
org
PT Citilink Indonesia Garuda Indonesia Holiday France S.A.S.
p.49
unresolved
org
PT Trans Airways Nama Pemegang Saham
p.50
unresolved
org
PT Aero Wisata Provides
p.62
unresolved
org
PT Sabre Travel Network Indonesia Specializes
p.62
unresolved
org
PT Aero Systems Indonesia Operates
p.62
unresolved
org
PT Citilink Indonesia Specializes
p.62
unresolved
person
Teknik
· Direktur
p.78
unresolved
person
Niaga
· Direktur Teknik
p.78 ×2
unresolved
person
Committee
· Komisaris
p.83
unresolved
org
Kementerian Badan Usaha Milik Negara
p.84
unresolved
org
Menteri BUMN No. PER-
p.85
unresolved
org
Minister of SOEs
p.85 ×2
unresolved
org
Menteri BUMN RI
p.85
unresolved
org
Menteri Badan Usaha Milik Negara
p.87 ×3
unresolved
org
PT Garuda Indonesia’s Peraturan Menteri Badan Usaha Milik
p.87
unresolved
org
Menteri Badan Usaha Milik Negara Nomor PER-
p.87
unresolved
org
Menteri Badan Usaha Milik Negara Republik Indonesia Nomor SR-
p.87
unresolved
person
Rasio Perbandingan Kompensasi
· Direktur Utama
p.88
unresolved
person
Perbandingan Kenaikan Kompensasi
· Direktur Utama
p.88
unresolved
org
Kantor Indonesia (Persero) Tbk
p.89
unresolved
org
Kementrian BUMN RI (Persero) Tbk
p.89
unresolved
person
Airlines Consultans
· Komisaris Utama
p.89
unresolved
org
Kementerian BUMN RI
p.89 ×4
unresolved
org
PT Garuda Indonesia Kick-Off Meeting
p.90 ×2
unresolved
org
PT Garuda Indonesia GCG Seminar
p.90 ×2
unresolved
person
Highlight Kinerja
· Komisaris
p.90
unresolved
person
Pembekalan
· Komisaris Independen
p.91
unresolved
org
Minister of State-Owned Nomor PER-
p.94
unresolved
org
Milik
p.94
unresolved
org
Ministry of State-Owned Enterprises Milik Negara Republik Indonesia Nomor SK-
p.94
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