Source file signed link, expires in 15 minutes
Extracted text 58
Page 1
SUSTAINABILITY REPORT LAPORAN KEBERLANJUTAN 2024
Page 2
Pendahuluan
Introduction
Be Better,
Be Excellent
Kami terus berupaya untuk menjadi lebih baik (be better) dan We continuously strive to improve and excel across our three
lebih unggul (be excellent) dalam ketiga sektor usaha kami, business sectors: property, construction, and hospitality.
yakni properti, konstruksi, dan perhotelan. Sejalan dengan Guided by our Four Strategic Pillars and the cultural values
Empat Arah Strategi dan nilai budaya kami, yaitu TRUE embodied in TRUE (TRustworthiness, CUstomer Focus, and
(TRustworthiness, CUstomer Focus, Strive for Excellence), Strive for Excellence), we remain committed to earning and
kami akan terus berfokus dan menjaga kepercayaan pelanggan maintaining customer trust by consistently delivering high-
melalui pemberian produk dan layanan yang unggul dan quality products and services.
berkualitas.
PERNYATAAN
DISCLAIMER
Laporan ini mencakup pernyataan keuangan, hasil This report covers the financial statements, operational
operasional, proyeksi, strategi, kebijakan, dan tujuan dari results, projections, strategies, policies, and objectives
PT Surya Semesta Internusa Tbk (SSIA), yang selanjutnya of PT Surya Semesta Internusa Tbk, hereinafter referred
disebut “Perseroan” atau ”SSIA”. Pernyataan tersebut to as the ”Company” or ”SSIA”. These statements involve
mengandung potensi risiko dan ketidakpastian, yang dapat potential risks and uncertainties that may cause actual
menyebabkan perbedaan signifikan antara hasil yang results to differ significantly from those reported.
dilaporkan dengan perkembangan aktual yang terjadi.
Pernyataan prospektif dalam Laporan Keberlanjutan The forward-looking statements in this Sustainability
disusun berdasarkan asumsi terkait kondisi saat ini dan Report are based on assumptions about current and
masa depan, serta lingkungan bisnis Perseroan dalam future conditions, as well as the Company’s business
menjalankan kegiatan operasionalnya. Perseroan tidak environment in conducting its operations. The Company
dapat menjamin bahwa dokumen yang telah diverifikasi cannot guarantee that the documents referred to will
keabsahannya akan menghasilkan hasil tertentu sesuai produce the expected outcomes.
dengan harapan.
2 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 3
Page 3
Penghargaan dan Sertifikasi 2024
2024 Awards and Certifications
DAFTAR ISI PENGHARGAAN DAN SERTIFIKASI 2024
TABLE OF CONTENTS 2024 AWARDS AND CERTIFICATIONS
01 04
Blue PROPER
PROTECTING Kementerian Traveller’s Choice
Ikhtisar Aspek Keberlanjutan CONTRIBUTING TO
11
THE ENVIRONMENT Lingkungan Hidup Awards 2024 (BATIQA
Sustainability Performance Highlights COMMUNITIES
Ministry of Environment Lampung & Palembang)
Sambutan Direksi Manajemen Iklim Dampak Operasional
16 67 Tripadvisor
Message from the Board of Directors Climate Management Perseroan 94
Operational Impact of the Company
Surat Pernyataan Anggota Pengelolaan Air dan Efluen
72
Dewan Komisaris dan Water and Effluent Management Tanggung Jawab Sosial Suryacipta Swadaya BATIQA Hotel
Anggota Direksi Tentang dan Lingkungan (TJSL)
Penggunaan Material 95
Tanggung Jawabatas Laporan 74 Corporate Social and Environmental
Materials Usage
Keberlanjutan Tahun 2024 Pt Responsibilities (CSER)
Surya Semesta Internusa Tbk 22 Pengelolaan Limbah
74 Pelibatan Pihak Lokal
Statement of The Board of Waste Management 97
Local Party Engagement
Commissioners and The Board of
Directors Regarding Responsibility Keanekaragaman Hayati
76
05
Biodiversity
Mekanisme Pengaduan
of The 2024 Sustainability Report of
PT Surya Semesta Internusa Tbk
Pelanggan/Masyarakat 97 02
Customer/Community
Top 50 Mid
Complaint Mechanism
Strategi dan Kebijakan Capitalization Public
24
Haute Grandeur Award
Keberlanjutan Pernyataan Assurance Listed Companies
Sustainability Strategy and Policy
2024:
Independen 99 The Best City Hotel in IICD
Sekilas SSIA
30
Independent Assurance Statement
Jakarta
SSIA at a Glance
LOOKING Referensi POJK No. 51/ Haute Grandeur
Profil Perseroan AFTER PEOPLE POJK.03/2017 & SEOJK NO. Surya Semesta Internusa (SSIA)
34 16/SEOJK.04/2021 Serta
Company Profile World Luxury Hotel
Insan SSIA Indeks Isi Standar GRI 2021 103
Tentang Laporan 78 Awards 2024 (Country
SSIA Personnel POJK No. 51/POJK.03/2017 & SEOJK
40 Winner Indonesia)
About the Report No. 16/SEOJK.04/2021 References and
Pelatihan dan GRI Standards 2021 Content Index
for Category Luxury
Tata Kelola Berkelanjutan
46 Pengembangan Karyawan 85 Business Hotel, Luxury
Sustainability Governance Employee Training and Development Lembar Umpan Balik
113
City Hotel, and Luxury 06
Feedback Form Hotel
Keselamatan dan
Kesehatan Kerja (K3) 87 World Luxury Hotel Elite Traveler’s Top New
Occupational Health and Safety (OHS)
Suites Global
Gran Melia Jakarta Ranking 2024 & Favorite
Hotel 2024
DELIVERING PRODUCT AND Elite Travel
SERVICE EXCELLENCE
Kinerja Ekonomi 2024 Asia 100 Villa
56
Economic Performance
Trip.com
Menjaga Kualitas
Umana Bali LXR Hotels & Resorts
Produk dan Layanan
59
Maintaining Products and
Services Quality
03
PROPER Biru
Kementerian Lingkungan Hidup
Ministry of Environment
Melia Bali Hotel
4 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 5
Page 4
Penghargaan dan Sertifikasi 2024
2024 Awards and Certifications
SERTIFIKASI
CERTIFICATIONS
Entitas Sertifikasi/Penghargaan Dikeluarkan Oleh Masa Berlaku Entitas Sertifikasi/Penghargaan Dikeluarkan Oleh Masa Berlaku
No. No.
Entity Certifications/Awards Issuer Validity Period Entity Certifications/Awards Issuer Validity Period
Properti | Property Konstruksi | Construction
1 PT Suryacipta Sertifikat ISO 14001:2015 PT IAPMO Group Indonesia 30 Januari 2026 1 PT Nusa Raya Sertifikat Manajemen Mutu SNI ISO Sucofindo International 21 November 2027
Swadaya (SCS) ISO 14001:2015 Certificate 30 January 2026 Cipta Tbk (NRCA) 9001:2015 Certification Services
Sertifikat Laik Fungsi OSS 1 Maret 2026 SNI ISO 9001:2015 Quality Management
Certificate of Occupancy 1 March 2026 Certificate
Sertifikat Sistem Manajemen Lingkungan JAS-ANZ 14 Oktober 2024 Sertifikat Sistem Manajemen Lingkungan
SNI ISO 14001:2015 14 October 2024 SNI ISO 14001:2015
SNI ISO 14001:2015 Environmental ISO 14001:2015 Environmental Management
Management System Certificate System
Sertifikasi Sistem Manajemen Keselamatan Sertifikat Sistem Manajemen Keselamatan 13 Mei 2025
dan Kesehatan Kerja ISO 45001:2018 dan Kesehatan Kerja ISO 45001:2018 13 May 2025
ISO 45001:2018 Occupational Safety and ISO 45001:2018 Occupational Safety and
Health Management System Certificate Health Management System Certificate
Sertifikat Laik Operasi Dinas Tenaga Kerja dan 11 November 2024 Sertifikat Sistem Manajemen Keselamatan 13 Mei 2025
Operation Worthy Certificate Transmigrasi (Disnaker) dan Kesehatan Kerja (SMK3) 13 May 2025
Kabupaten Karawang Occupational Safety and Health Management
Karawang Manpower and System Certificate
Transmigration Office Penanggung Jawab Pengendalian LSP Pertalindo 9 Desember 2027
Sertifikat Ahli K3 Umum Kementerian 30 Agustus 2026 Pencemaran Air (PPPA) BNSP 9 December 2027
Equipment Inspection and Test Certificate Ketenagakerjaan 30 August 2026 Manager of Water Pollution Certificate
Ministry of Manpower (BNSP)
Sertifikat Persetujuan Layak Operasi Direktorat Jenderal Minyak 23 November 2026 Penanggung Jawab Operasional Pengolahan
Operational Approval Certificate dan Gas Bumi (Dirjen Migas) Air Limbah (POPAL) BNSP
The Ministry of Energy and Operator of Water Pollution Certificate
Mineral Resources (BNSP)
Sertifikat Laik Operasi (Genset): PT Sarana Listrik Industri 16 September 2027 Perhotelan | Hospitality
Operation Worthy Certificate (Genset): 1 PT Suryalaya Sertifikat Keselamatan Kebakaran Kepala Dinas Penanaman 31 Desember 2024
The Manor Building Anindita Fire Safety Certificate Modal dan Pelayanan Terpadu 31 December 2024
WTP/WWTP International Satu Pintu Provinsi DKI
Sertifikat Laik Operasi (Instalasi Listrik): PT Perintis Perlindungan • 9 Maret 2033 (Gran Melia Jakarta
Operation Worthy Certificate (Electrical Instalasi Listrik Nasional 9 March 2033 Jakarta/SAI) DKI Jakarta Single Window
Installation): Kantor Pelayanan Wilayah • 21 Mei 2034 for Investment Agency
• Gedung Organica 21 May 2034 Sertifikat Laik Sehat (within Good Health Suku Dinas Kesehatan 2 Oktober 2024
• Gedung IRDC • 23 Mei 2034 Condition) Masyarakat Jakarta Selatan 2 October 2024
• Gedung Sawangan Subang 23 May 2034 Good Health Certificate South Jakarta Public Health
Sertifikat Laik Operasi (Instalasi Listrik TM): PT Sarana Listrik Industri • 22 Juli 2034 Agency
Operation Worthy Certificate (Electrical 22 July 2034 CHSE (Memuaskan) Kemenparekraf Revisi
Installation TM): • 31 Juli 2034 CHSE Certificate (Satisfactory) Ministry of Tourism and Permenparekraf
• The Manor Building 31 July 2034 Creative Economy No. 13
• Gedung WTP • 5 Agustus 2034 Revision of
• Pump Station II 5 August 2034 Permenparekraf
2 PT TCP Internusa Sertifikat Laik Operasi Instalasi Pembangkit PT Silma Instrumentama 29 Juni 2028 No. 13
(TCP) Tenaga Diesel 29 June 2028
Diesel Generator Operation Worthy
Certificate
Sertifikasi Laik Fungsi DPM PTSP DKI Jakarta 7 Januari 2029
Certificate of Functionality 7 January 2029
Sertifikat Laik Operasi Instalasi PT Energy Solusi Electrindo 19 September 2032
Pemanfaatan Tenaga Listrik
Power Plant Operation Worthy Certificate
6 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 7
Page 5
Penghargaan dan Sertifikasi 2024
2024 Awards and Certifications
Entitas Sertifikasi/Penghargaan Dikeluarkan Oleh Masa Berlaku Entitas Sertifikasi/Penghargaan Dikeluarkan Oleh Masa Berlaku
No. No.
Entity Certifications/Awards Issuer Validity Period Entity Certifications/Awards Issuer Validity Period
2 PT Suryalaya Worldwide Kids Accredited Worldwide Kids Mei 2024-Mei 2025 7 BATIQA Hotel Sertifikat Laik Fungsi Walikota Palembang dalam Proses
Anindita May 2024-May 2025 Manajemen Certificate of Functionality Palembang Mayor Perpanjangan
Internasional Sertifikat Badan Penanggulangan Bencana Pemerintah Provinsi Bali Desember (BATIQA in the Process of
(Melia Bali/SAI) Daerah (BPBD) Bali Provincial Government 2024-Desember 2027 Palembang) Extension
Certificate of Regional Disaster December CHSE Kemenparekraf Pembaharuan
Management Agency (BPBD) 2024-December Ministry of Tourism and Otomatis
2027 Creative Economy Auto Renewal
Sistem Manajemen Pengamanan Hotel Ditpamobvit & PHRI 2023-2025 Sertifikat Laik Operasi Kementerian Energi dan 6 Oktober 2025
(SMPA) Operation Worthy Certificate Sumber Daya Mineral 6 October 2025
Hotel Security Management System (SMPA) Ministry of Energy and Mineral
Sertifikat Laik Sehat Dinas Kesehatan Badung - Resources
Certificate of Good Health Badung Health Office Sertifikat Laik Operasi PT SUCOFINDO 8 September 2026
Sertifikat Klinik BPJS Kesehatan Agustus Operation Worthy Certificate
BPJS Health Clinic Certificate 2024-Agustus 2025 Sertifikat Ahli K3 Umum Kemnaker PT Mahira Jaya Bana 25 November 2027
August 2024-August Ministry of Manpower General OHS Expert
2025 Certificate
Sertifikat BPOM Badan Pengawas Obat dan Desember 9 BATIQA Hotel Sertifikat Laik Sehat Dinas Kesehatan 2 Januari 2026
BPOM Certificate Makanan (BPOM) 2023-Desember 2027 Manajemen Certificate of Good Health Department of Health 2 January 2026
Food and Drug Administration December (BATIQA Sertifikat Laik Operasi PT Perintis Perlindungan 20 April 2031
(BPOM) 2023-December Surabaya) Operation Worthy Certificate Instalasi Listrik Nasional
2027 Kantor Pelayanan WIlayah
3 PT Siti Agung Plakat Higiene & Sanitasi Dinas Kesehatan Kabupaten 18 Juni 2025 Sertifikat Laik Fungsi Disnakertrans Surabaya 2 Januari 2050
Makmur (Umana Hygiene & Sanitation Plaque Badung 18 June 2025 Certificate of Functionality Surabaya Manpower and 2 January 2050
Bali, LXR Hotels Badung Health Office Transmigration Office
and Resorts/
SAM) 10 BATIQA Hotel Sertifikasi Kompentensi Bidang Tata Hidang Badan Nasional Sertifikasi 15 April 2024
Manajemen (Skema Sertifikasi Level 5 KKNI) Profesi (BNSP)
4 PT Surya Sertifikat Ahli K3 Umum Badan Nasional Sertifikasi 3 Juni 2027 (BATIQA Cirebon) Competency Certification in the Field of National Professional
Internusa Certificate of General OHS Expert Profesi (BNSP) 3 June 2027 Catering (Level 5 KKNI Certification Scheme) Certification Agency (BNSP)
Hotels (BATIQA National Professional
Jababeka/SIH) Certification Agency (BNSP) Sertifikat CHSE & SNI PT Serfitama 7 Februari 2026
CHSE & SNI Certificate 7 February 2026
Sertifikat Laik Fungsi Pemkab Bekasi 8 Agustus 2029
Certificate of Functionality Bekasi Regency 8 August 2029 Sertifikat Kompetensi Bidang Pengolahan Badan Nasional Sertifikasi 2 September 2027
Administration Air Limbah Profesi (BNSP)
Certificate of Competency in Wastewater National Professional
Sertifikat Layak Operasi PT Masaryo Gatra Nastiti 13 Mei 2029 Treatment Certification Agency (BNSP)
Operation Worthy Certificate 13 May 2029
Sertifikasi Kompentensi Bidang 26 Agustus 2027
5 BATIQA Hotel Sertifikat Laik Fungsi Pemkab Karawang 12 November 2025 Housekeeping 26 August 2027
Manajemen Certificate of Functionality Karawang Regency Housekeeping Competency Certification
(BATIQA Administration
Karawang) Sertifikat Pembinaan Pengawasan Norma Kementerian -
Sertifikat Laik Sehat Badan Nasional Sertifikasi - Keselamatan Kerja (K3) Ketenagakerjaan
Certificate of Good Health Profesi (BNSP) Certificate of Supervision Development of Ministry of Manpower
National Professional Occupational Safety Norms (OHS)
Certification Agency (BNSP)
Sertifikat Standar Hotel Perizinan Berbasis Pemerintah Republik -
Sertifikat Laik Operasi – Listrik Tegangan Kementerian Energi dan 7 Agustus 2034 Risiko Indonesia - OSS
Menengah Sumber Daya Mineral (ESDM) 7 August 2034 Certificate of Risk-Based Licensing Hotel Government of the Republic
Certificate of Operation - Medium Voltage Ministry of Energy and Mineral Standard of Indonesia - OSS
Electricity Resources (ESDM)
Sertifikat Keamanan Pangan Dinas Kesehatan Kota -
6 BATIQA Hotel Sertifikat Laik Fungsi Pemkab Bandar Lampung 12 Februari 2025 Food Safety Certificate Cirebon
Manajemen Certificate of Functionality Bandar Lampung Regency 12 February 2025 Cirebon City Health Office
(BATIQA Administration
Lampung) Sertifikat Laik Operasi PT Sucofindo 5 Agustus 2027
Operation Worthy Certificate 5 August 2027
Sertifikat Teknik Operasional Bangunan BNSP 17 Agustus 2026
Gedung (TOBG) 17 August 2026
Building Operational Engineering Certificate
8 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 9
Page 6
No.
Entitas
Entity
Sertifikasi/Penghargaan
Certifications/Awards
Dikeluarkan Oleh
Issuer
Masa Berlaku
Validity Period
IKHTISAR ASPEK KEBERLANJUTAN
SUSTAINABILITY PERFORMANCE HIGHLIGHTS
11 BATIQA Hotel Sertifikasi Kompentensi Bidang Penyelia Badan Penyelenggara 26 April 2025
Manajemen Halal Jaminan Produk Halal
(BATIQA Halal Supervisor/Halal Product Assurance Halal Product Guarantee
Pekanbaru) Field Competency Certification Agency KINERJA EKONOMI [B.1]
ECONOMIC PERFORMANCE
Sertifikasi Kompentensi Bidang Pengolahan Badan Nasional Sertifikasi 13 Maret 2027
Air Limbah Profesi (BNSP) 13 March 2027
Water Pollution Control Field Competency National Professional
Kuantitas Produksi
Certification Certification Agency (BNSP)
Production Quantity
Sertifikasi Kompentensi Bidang Operator Kementerian 25 November 2027
Lokal Unit PLTD Kecil (Genset) Operator Ketenagakerjaan Konstruksi
Local Unit PLTD Kecil (Genset) Competency Ministry of Manpower Construction
Certification
Sertifikasi Kompentensi Keselamatan dan 27 Desember 2027 Proyek Miliar Rupiah
Projects Billion Rupiah
Kesehatan Kerja General 27 December 2027 51
Occupational Health and Safety Expert Field 47 47 3.708
Competency Certification
12 PT Surya Energi Sertifikat Kualifikasi Operator Pengambilan LSP MIGAS 7 April 2025 2.925
Parahita (SEP) Contoh Gas Bumi
Certificate of Qualification of Natural Gas 2.352
Sampling Operator
Sertifikat Custody Transfer BPH MIGAS -
Custody Transfer Certificate
Sertifikat Ahli K3 Umum Kementerian 30 Agustus 2026
General OHS Expert Certificate Ketenagakerjaan 30 August 2026
Ministry of Manpower
Sertifikat ISO 14001:2015 JAS-ANZ 14 Oktober 2027
ISO 14001:2015 Certificate 14 October 2027
2024 2023 2022 2024 2023 2022
Sertifikat ISO 45001:2018
ISO 45001:2018 Certificate
Jumlah Proyek Baru Nilai Proyek Baru
New Contract Acquisition New Contract Acquisition Value
Perhotelan
Hospitality
Room Nights Miliar Rupiah
Billion Rupiah
3,94
445.103*
3,78
433.119
373.559
1,16
Sertifikat Manajemen Mutu SNI Sertifikat Sistem Manajemen Sertifikat Sistem Manajemen
ISO 9001:2015 Keselamatan dan Kesehatan Kerja ISO Lingkungan SNI ISO 14001:2015
SNI ISO 9001:2015 Quality 45001:2018 ISO 14001:2015 Environmental 2024 2023 2022 2024 2023 2022
Management Certificate ISO 45001:2018 Occupational Safety and Management System
Health Management System Certificate
Room Nights Nilai Pengadaan Fasilitas Kamar Hotel Ramah Lingkungan
Value of Procurement of Environmental Friendly Hotel Room
Amenities
10 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 11
Page 7
Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Highlights
Properti
KINERJA SOSIAL [B.3]
Property
SOCIAL PERFORMANCE
ha Unit
16
162,4
1
13* 8 26
33 26
2024 2023 2022
9
20,2* 2
12,0*
37 29
Kasus
Cases
Ringan Sedang dan Berat
Fatal
Minor Moderate and Major
2024 2023 2022 2024 2023 2022
Jumlah Kecelakaan Kerja
Luas Tanah Dijual Rumah Terjual Number of Occupational Accidents
Land Sold Housing Sold
Orang Juta Rupiah
People Million Rupiah
Pendapatan dan Laba atau Rugi Bersih 2.674 2.633
Net Revenues and Profit (Loss) 2.552 4.127
Miliar Rupiah Miliar Rupiah
Billion Rupiah Billion Rupiah 2.418
6.252 234
1.245
4.538 177 176
3.615
2024 2023 2022 2024 2023 2022
Jumlah Karyawan Jumlah Penyaluran Dana TJSL
Number of Employee Total CSR Fund Disbursement
Jam
Hours
58.421
2024 2023 2022 2024 2023 2022 55.853
Pendapatan Bersih Laba (Rugi) Bersih
Net Revenues Net Profit (Loss)
Keterangan | Note:
Data tahun 2024 tidak mencakup BATIQA Jayapura. 19.992
*Penyajian kembali (restatement) informasi. [2-4]
The 2024 data does not include BATIQA Jayapura.
*Restatement of information. [2-4]
Keterangan | Note:
2022 2023 2024 Data tahun 2024 tidak mencakup BATIQA Jayapura.
The 2024 data excludes BATIQA Jayapura.
Jumlah Jam Pelatihan
Total Training Hours
12 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 13
Page 8
Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Highlights
KINERJA LINGKUNGAN [B.2] Ton CO eq
2
Ton CO eq
2
ENVIRONMENTAL PERFORMANCE 38.623,17 (4.063,85)*
37.333,80*
33.269,95*
(3.332,75)*
kWh Liter
42.363.712 150.484,52
41.127.568 139.345,83*
36.857.588 124.142,99
(1.289,37)
2024 2023 2022 2024 2023 2022
Emisi yang Dihasilkan Pengurangan (Penambahan) Emisi yang Dihasilkan
Emissions Generated Reduction (Increase) of Emissions Generated
2024 2023 2022 2024 2023 2022
Penggunaan Energi Listrik Penggunaan Bahan Bakar Petrol Ton Ton
Tons Tons
Electricity Consumption Petrol Consumption (330,2)
997,1
Liter Liter 923,6*
88.901,57 649.021,72
84.866,18* 622.524,20*
734,5
(189,1)*
70.401,17
471.398,60*
(73,5)
2024 2023 2022 2024 2023 2022
2024 2023 2022 2024 2023 2022
Limbah yang Dihasilkan Penambahan (Pengurangan) Limbah yang Dihasilkan
Penggunaan Bahan Bakar Solar Penggunaan Bahan Bakar LPG Waste Generated Reduction (Increase) of Waste Generated
Solar Consumption LPG Consumption
Keterangan | Note:
3
Data tahun 2024 tidak mencakup BATIQA Jayapura.
GJ m
* Penyajian kembali informasi (restatement) karena adanya perubahan metode perhitungan. [2-4]
183.316,55 177.428,90* ** Penyajian kembali informasi (restatement) karena adanya perhitungan ulang. [2-4]
6.184.086**
5.784.913 5.815.025** The 2024 data excludes BATIQA Jayapura:
155.831,13*
* Restatement of information due to a change in the calculation method. [2-4]
** Restatement of information due to recalculation. [2-4]
2024 2023 2022 2024 2023 2022
Penggunaan Energi Penggunaan Air
Energy Consumption Water Consumption
14 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 15
Page 9
Sambutan Direksi
Message from the Board of Directors
SAMBUTAN DIREKSI [D.1][2-22] memberikan layanan dan produk terbaik melalui dedikasi dalam quality products and services, supported by our dedication
berbagai proyek pembangunan. Kami secara aktif merespons across numerous development projects. We actively address
MESSAGE FROM THE BOARD OF DIRECTORS
tantangan ini dengan memperkuat keseimbangan kinerja challenges by reinforcing the balance of environmental, social,
lingkungan, sosial, dan tata kelola (LST), sebagai upaya menjaga and governance (ESG) performance to support long-term
keberlanjutan jangka panjang. sustainability.
Sinergi bersama mitra dan pemasok menjadi salah satu fokus Synergy with partners and suppliers was a key area of focus
yang kami jalankan sepanjang tahun 2024. Melalui penyusunan throughout 2024. By aligning our Sustainability Roadmap with
Seluruh insan SSIA memiliki peran sentral Peta Jalan Keberlanjutan yang selaras dengan pencapaian the Sustainable Development Goals (SDGs), we developed a
Tujuan Pembangunan Berkelanjutan (TPB), kami memastikan Sustainability Policy designed to mitigate risks and unlock
dalam menciptakan layanan dan produk yang
adanya Kebijakan Keberlanjutan yang dikembangkan untuk opportunities, including adapting to the impacts of extreme
unggul bagi pelanggan. Kami memastikan
memitigasi risiko dan meningkatkan peluang, termasuk climate change, which presents both physical and transition
bahwa setiap individu memiliki kesempatan adaptasi terhadap dampak perubahan iklim ekstrem yang dapat risks. These risks significantly affect the property and
yang setara untuk berkembang, berinovasi, menimbulkan risiko fisik dan transisi. Kedua risiko ini sangat construction sectors and have implications for other business
dan mencapai keunggulan. Melalui pelatihan mempengaruhi keberadaan sektor properti dan konstruksi, areas as well.
dan penguatan nilai-nilai perusahaan, kami yang akan berdampak pada sektor usaha lainnya.
membangun sumber daya manusia yang
adaptif, unggul, dan siap menghadapi Kami menerapkan kebijakan untuk memperkuat budaya We have implemented policies to embed a culture of
tantangan masa depan. keberlanjutan di seluruh lini Perseroan, serta membangun sustainability across all levels of the Company while fostering
kerja sama guna menjaga rantai pasok, dan memperlancar partnerships to secure our supply chain and ensure smooth
All SSIA personnel play a central role in creating kegiatan operasi. Kebijakan Keberlanjutan menjadi pijakan operations. Our Sustainability Policy serves as a strategic
superior services and products for our customers. We kami yang terus kami tanamkan melalui edukasi dan perubahan foundation that we continue to reinforce through education
Johannes Suriadjaja ensure that every individual has an equal opportunity
to grow, innovate, and achieve excellence. Through
kegiatan yang lebih efisien. Selain itu, implementasi Kebijakan
Keberlanjutan ini kami tuangkan dalam upaya membangun
and the adoption of more efficient practices. This commitment
is also reflected in our initiatives to develop environmentally
training and the reinforcement of company values,
Presiden Direktur we are building human resources that are adaptive,
kawasan industri ramah lingkungan, dan pengembangan energi friendly industrial zones and promote the use of renewable
terbarukan. energy.
President Director excellent, and ready to face future challenges.
PENERAPAN KINERJA KEBERLANJUTAN SUSTAINABILITY PERFORMANCE IMPLEMENTATION
Seluruh insan SSIA memiliki peran sentral dalam menciptakan Every individual at SSIA plays a pivotal role in delivering superior
layanan dan produk yang unggul bagi pelanggan. Kami products and services to our customers. We are committed to
PARA PEMANGKU KEPENTINGAN YANG TERHORMAT, DEAR ESTEEMED STAKEHOLDERS, memastikan bahwa setiap individu memiliki kesempatan ensuring equal opportunities for growth, innovation, and the
yang setara untuk berkembang, berinovasi, dan mencapai pursuit of excellence. Through continuous training and the
Di tengah arus perubahan yang semakin cepat dalam dunia Amid the accelerating pace of technological, environmental, keunggulan. Melalui pelatihan dan penguatan nilai-nilai reinforcement of our corporate values, we cultivate a workforce
teknologi, lingkungan, dan kehidupan sosial, kita menghadapi and social change, we are challenged to continuously adapt perusahaan, kami membangun sumber daya manusia yang that is adaptive, high-performing, and well-equipped to face
tantangan untuk terus beradaptasi dan meningkatkan daya and build resilience. In response, we must all strive to grow, adaptif, unggul, dan siap menghadapi tantangan masa depan. future challenges.
tahan. Oleh karenanya, kita semua perlu bertumbuh, menjadi improve (be better), and pursue excellence (be excellent) in
lebih baik (be better), serta terus mengejar keunggulan every aspect of our endeavors. Kinerja positif selama 2024 menjadi refleksi dari kontribusi Our strong performance in 2024 reflects the collective
(be excellent) dalam segala bidang. seluruh insan SSIA dalam mendukung kinerja LST yang solid. contributions of the entire SSIA team in supporting robust
Perseroan berhasil mencatatkan kinerja ekonomi yang positif, ESG implementation. The Company recorded positive economic
Kami, di SSIA meyakini bahwa keunggulan tidak hanya tercermin At SSIA, we believe that excellence is not only reflected in yakni 37,8% peningkatan pendapatan, serta 32,6% peningkatan results, with revenues increasing by 37.8% and net income rising
dari hasil, tetapi juga dari proses yang terus ditingkatkan. outcomes but also in the continuous enhancement of our laba bersih. Peningkatan ini dicapai melalui kinerja yang kuat by 32.6%. This growth was driven by solid performance across
Kami berkomitmen untuk terus berinovasi, mengembangkan processes. We remain committed to driving innovation, di ketiga segmen bisnis kami, melalui peningkatan pendapatan all three business segments, including a 165.0% increase in
kompetensi, dan memperkuat kolaborasi dengan seluruh strengthening our capabilities, and deepening collaboration sebesar 165,0% di sektor properti, 16,5% di sektor konstruksi, property revenue, 16.5% in construction, and 4.2% in hospitality.
pemangku kepentingan, untuk menciptakan nilai yang maksimal with all stakeholders to create maximum value for all parties serta 4,2% di sektor perhotelan. Perseroan senantiasa We continue to manage our business cash flow prudently to
bagi semua pihak. involved. mengelola cash flow bisnis secara cermat untuk memastikan maintain financial stability and ensure long-term sustainability.
terciptanya stabilitas keuangan dan keberlanjutan usaha. In recognition of these achievements, SSIA was named one of
KEBIJAKAN UNTUK MERESPONS TANTANGAN POLICY ON RESPONDING TO CHALLENGES Perseroan juga memperoleh prestasi sebagai Top 50 Mid the Top 50 Mid Capitalization Public Listed Companies by the
Capitalization Public Listed Companies dari Indonesian Institute Indonesian Institute for Corporate Directorship, while Umana
Pilar bisnis Perseroan yang beragam membutuhkan The Company’s diverse business pillars require the active for Corporate Directorship. Umana Bali LXR Hotels & Resorts Bali LXR Hotels & Resorts earned accolades as Traveler’s Top
pelibatan banyak pemangku kepentingan. Kami sadar Pilar involvement of multiple stakeholders. We recognize that juga terpilih sebagai Traveler’s Top New Suites Global Ranking & New Suites Global Ranking & Favorite Hotel 2024 by Elite Travel,
ini menjadi landasan semua kegiatan operasional kami yang these pillars form the foundation of all operational activities, Favorite Hotel 2024 dari Elite Travel. Seluruh capaian ini menjadi both affirming our continued growth in key business sectors.
sangat bergantung pada kondisi lingkungan, terutama. Kami which are particularly influenced by environmental conditions. wujud pertumbuhan kinerja di sektor bisnis utama kami.
menjalankan Pilar bisnis yang sejalan dengan Peta Jalan Despite various challenges, we continue to operate in alignment
Keberlanjutan, meskipun menghadapi berbagai tantangan. Kami with our Sustainability Roadmap. We remain committed to
berupaya menjaga kepercayaan pemangku kepentingan dengan maintaining stakeholder trust by delivering the highest
16 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 17
Page 10
Dalam kinerja lingkungan, Perseroan melanjutkan inisiatif On the environmental front, the Company advanced its clean berkomitmen mengembangkan dan mengelola kawasan industri the Company is committed to developing and managing modern
transisi energi bersih melalui ekspansi pembangunan energy transition through the expansion of solar power plant modern dengan prinsip keberlanjutan (sustainability) dan industrial areas, focusing on sustainability and technological
pembangkit listrik tenaga surya (PLTS). Selain itu, kami development. We also introduced environmentally friendly inovasi teknologi yang berfokus pada: innovation.
mengembangkan produk-produk ramah lingkungan, seperti products, such as Subang Smartpolitan, a high-tech, integrated Key Initiatives:
Subang Smartpolitan, kota mandiri berbasis teknologi tinggi, township, and supported IoT-based street lighting systems. 1. Solusi Energi Ramah Lingkungan 1. Renewable Energy Solutions
serta mendukung sistem penerangan jalan berbasis Internet In December 2024, we partnered with PT PLN Nusantara • Kolaborasi dengan PLN untuk menghadirkan sumber • Collaboration with PLN to provide renewable energy
of Things (IoT). Pada Desember 2024, kami juga berkolaborasi Renewables to develop 18 MWp of solar energy infrastructure energi terbarukan melalui Renewable Energy Certificate sources through the Renewable Energy Certificate
dengan PT PLN Nusantara Renewables untuk mengembangkan for Subang Smartpolitan, reinforcing our commitment to (REC). (REC) programme.
Subang Smartpolitan menjadi kawasan berbasis energi melalui supporting the Government’s target of achieving net zero • Integrasi pembangkit energi terbarukan seperti • Integration of renewable energy systems such as solar
PLTS berkapasitas 18 MWp. Upaya kami kami lakukan sebagai emissions (NZE) by 2060 or earlier. panel surya (PV), hidrogen hijau, dan biomassa untuk photovoltaics (PV), green hydrogen, and biomass to
salah satu dukungan bagi target Pemerintah untuk mencapai mendukung target dekarbonisasi. support decarbonisation targets.
net zero emissions (NZE) pada 2060, atau lebih cepat. • Substitusi energi di kawasan utilitas menggunakan • Energy substitution in utility areas through the adoption
solar panel untuk mendorong efisiensi energi dan of solar panels, promoting energy efficiency and
Di Unit Usaha Konstruksi, kami telah menerapkan konsep green Within our Construction Business Unit, we have implemented mengurangi jejak karbon. reducing the carbon footprint.
construction pada sistem bangunan melalui penggunaan produk green construction principles by utilizing eco-friendly materials.
ramah lingkungan. Upaya membangun green construction These efforts have been recognized through the awarding 2. Pembangunan Berbasis Pelestarian Alam 2. Environmental Preservation and Sustainable Urban
membuahkan pengakuan melalui perolehan Sertifikat of Greenship Associate Certification in 2017 and Greenship Development
Greenship Associate pada 2017 dan Greenship Professional Professional Certification in 2018 by the Green Building Council • Pemetaan komprehensif aset ekologi seperti lahan • Comprehensive mapping of ecological assets including
pada 2018 dari Green Building Council Indonesia. Perseroan Indonesia. Additionally, the Company received the PROPER basah, hutan, dan saluran air. wetlands, forests, and waterways.
juga berhasil memperoleh PROPER Biru untuk kedua anak Blue rating for two of our subsidiaries, PT Suryacipta Swadaya • Implementasi Water Sensitive Urban Design (WSUD) • Implementation of Water Sensitive Urban Design
usaha kami, yakni PT Suryacipta Swadaya (SCS) dan Melia (SCS) and Melia Bali Hotel (MBH), in acknowledgment of full untuk mengintegrasikan pengelolaan air ke dalam (WSUD) to integrate water management into urban
Bali Hotel (MBH) yang menunjukkan kepatuhan pada semua compliance with environmental regulations. desain kota, mendorong konservasi dan efisiensi planning, promoting conservation and resource
regulasi lingkungan. penggunaan air. efficiency.
• Pemanfaatan air hujan dan recycling treatment untuk • Utilisation of rainwater harvesting and recycling
Untuk mendukung pemberdayaan masyarakat, kami telah To support community empowerment, we carried out Corporate mendukung keberlanjutan sumber daya air. treatment systems to support sustainable water
melaksanakan kegiatan tanggung jawab sosial dan lingkungan Social and Environmental Responsibility (CSR) initiatives based management.
(TJSL) sesuai dengan Empat Arah Strategi ”4P”, yakni Peduli on the “4P” Strategy: Care for the Environment, Education,
Lingkungan, Peduli Pendidikan, Peduli Pelanggan, dan Peduli Customers, and Communities. To further ensure customer 3. Calon Klien Berbasis ESG 3. ESG-Centred Client Attraction
Masyarakat. Selain itu, dalam menjaga kepuasan pelanggan satisfaction and maintain strong performance, we continuously • Fokus pada penyewa dan mitra bisnis yang • A strong focus on attracting tenants and business
dan mempertahankan kinerja positif, kami terus berupaya invest in upskilling SSIA personnel through competency-based mengintegrasikan prinsip ESG dalam operasi mereka. partners that integrate ESG principles into their
meningkatkan kemampuan seluruh insan SSIA melalui berbagai training and development programs, including sustainability- operations.
pelatihan dan pengembangan berbasis kompetensi, termasuk related topics. Across all CSR initiatives and training activities, • Kolaborasi berkelanjutan bersama tenant untuk • Continuous collaboration with tenants to build an
topik keberlanjutan. Dalam menjalankan semua kegiatan we uphold human rights practices for both employees and membangun ekosistem bisnis yang inovatif, etis, dan innovative, ethical, and globally competitive business
TJSL dan pelatihan, semua kegiatan TJSL, pelatihan dan communities, in alignment with our Corporate Code of Conduct. berdaya saing global. ecosystem.
pengembangan berbasis kompetensi kami menghormati
praktik hak asasi manusia karyawan dan masyarakat, sesuai 4. Fokus pada Pembangunan Pendidikan dan SDM 4. Focus on Education and Human Capital Development
dengan penerapan Kode Etik Perusahaan. • Pendirian fasilitas pendidikan vokasi di Subang • Establishment of vocational education facilities within
Smartpolitan untuk mencetak tenaga kerja terampil Subang Smartpolitan to cultivate a highly skilled and
Selain itu pada 2024, PT Suryacipta Swadaya memperkuat In 2024, PT Suryacipta Swadaya will strengthen its commitment yang siap memasuki dunia industri. industry-ready workforce.
komitmennya dalam mengembangkan kawasan industri modern to developing modern industrial estates grounded in • P r o g r a m pe n g e m b a n g a n ko m u n i t a s u n t u k • Community development programmes aimed at
berbasis prinsip Environmental, Social, and Governance (ESG) Environmental, Social, and Governance (ESG) principles through meningkatkan kesejahteraan sosial dan menciptakan enhancing social welfare and creating opportunities
melalui dua proyek strategis: Suryacipta City of Industry two strategic projects: Suryacipta City of Industry Karawang peluang pertumbuhan ekonomi lokal. for local economic growth.
Karawang dan Subang Smartpolitan. and Subang Smartpolitan.
5. Digitalisasi dan IoT di Suryacipta 5. Digitalisation and IoT Integration in Suryacipta
Dengan mengintegrasikan inovasi teknologi, konservasi By integrating technological innovation, environmental • Integrasi sistem tenant access melalui aplikasi digital • Integration of a tenant access system via a digital
lingkungan, pengembangan SDM, dan kolaborasi komunitas, conservation, human capital development, and community untuk informasi kawasan, event, layanan komplain, application providing information on the estate, events,
Perseroan berupaya menghadirkan ekosistem industri collaboration, the company aims to create a sustainable dan berita. complaints, and news updates.
berkelanjutan yang adaptif terhadap dinamika global. Melalui industrial ecosystem that is adaptive to global dynamics. • Pengembangan Command Center yang memonitor • Development of a Command Centre for real-time
anak usaha PT Suryacipta Swadaya (Suryacipta), Perseroan Through its subsidiary, PT Suryacipta Swadaya (Suryacipta), operasional kawasan secara real-time dan proaktif. monitoring and proactive management of estate
operations.
• Penerapan IoT Kawasan Suryacipta yang sudah • Implementation of IoT technology in Suryacipta,
establish 34 tahun sebagai uji coba implementasi smart leveraging its 34 years of establishment as a pilot
city sebelum penerapan penuh di Subang Smartpolitan. project for future smart city development in Subang
Smartpolitan.
18 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 19
Page 11
6. Penerapan Green Building Standards 6. Application of Green Building Standards APRESIASI APPRECIATION
• Pembangunan utility area yang menerapkan prinsip • Construction of utility areas adopting green building
green building untuk efisiensi energi, konservasi air, principles to ensure energy efficiency, water Kami menyadari untuk tidak berpuas diri terhadap segala We are mindful not to become complacent with past
dan optimalisasi sumber daya. conservation, and resource optimisation. pencapaian yang telah diraih. Kami senantiasa belajar dari achievements. We continue to learn from the legacy built by
• Penerapan standar green infrastructure untuk • Adoption of green infrastructure standards across jejak sejarah yang telah diukir oleh para pendahulu Perseroan, those who came before us, one that has shaped the Company
bangunan komersial, industri, hingga fasilitas umum. commercial, industrial, and public facilities. sehingga Perseroan dapat tumbuh dan berkembang seperti into what it is today. The Company is also fully committed to
• Mobilitas hijau dan ruang terbuka hijau yang luas untuk • Promotion of green mobility and expanding open green sekarang ini. Perseroan juga mengerahkan segala daya dan actively contributing to the achievement of the Sustainable
mendukung lingkungan kerja yang sehat dan produktif. spaces to support a healthier, more productive working upaya untuk turut aktif berkontribusi terhadap pencapaian Development Goals (SDGs) championed by the government.
environment. Tujuan Pembangunan Berkelanjutan (TPB) yang sedang gencar We firmly believe that a balanced business process aligned
digalakkan oleh pemerintah. Kami meyakini bahwa proses with our Sustainability Values will help foster a better quality
7. Manfaat Investasi dan Keunggulan Kompetitif 7. Investment Benefits and Competitive Advantage bisnis yang seimbang dan selaras dengan Nilai Keberlanjutan of life for future generations.
• Pengurangan biaya operasional melalui efisiensi energi • Reduction in operational costs through energy akan turut berkontribusi terhadap terciptanya kualitas hidup
dan pengelolaan limbah. efficiency and optimised waste management. generasi mendatang yang lebih baik.
• Peningkatan daya saing tenant dan investor dengan • Enhanced competitiveness of tenants and investors
dukungan infrastruktur berstandar internasional. supported by international-standard infrastructure. Atas nama seluruh jajaran Direksi dan Dewan Komisaris, kami On behalf of the Board of Directors and the Board of
• Kontribusi pada mitigasi perubahan iklim dan • Contribution to climate change mitigation and menyampaikan terima kasih dan apresiasi sebesar-besarnya Commissioners, we extend our sincere gratitude and
peningkatan reputasi perusahaan yang beroperasi di improvement of the reputation of companies operating kepada seluruh pemangku kepentingan. Mari kita terus bergerak appreciation to all stakeholders. Let us continue moving
kawasan berbasis keberlanjutan. within a sustainable industrial environment. bersama, menghadapi tantangan, meraih peluang, dan menjadi forward together, facing challenges, seizing opportunities,
• Dukungan terhadap regulasi nasional dan internasional • Full alignment with national and international yang terbaik dengan semangat ”Be Better, Be Excellent”. and striving for excellence with the spirit of “Be Better, Be
terkait lingkungan dan pembangunan berkelanjutan. environmental regulations and sustainable development Excellent”.
policies.
Pengembangan Suryacipta City of Industry dan Subang The development of Suryacipta City of Industry and Subang
Jakarta, April 2025 | April 2025
Smartpolitan bukan sekadar menghadirkan kawasan industri Smartpolitan is not merely about creating modern industrial
modern, melainkan menciptakan ekosistem industri masa zones; it is about shaping the future of sustainable, innovative,
depan yang berkelanjutan, inovatif, dan berorientasi global. and globally oriented industrial ecosystems.
Dengan fokus pada teknologi, ESG, pendidikan, dan komunitas, Through a strong focus on technology, ESG principles,
kami membangun fondasi kuat untuk pertumbuhan ekonomi education, and community development, we are laying a robust
yang bertanggung jawab dan berkelanjutan bagi Indonesia foundation for responsible and sustainable economic growth
dan dunia. in Indonesia and the wider global community.
Johannes Suriadjaja
Presiden Direktur
President Director
STRATEGI PENCAPAIAN TARGET TARGET ACHIEVEMENT STRATEGIES
Perseroan membangun budaya kerja atas nilai dasar The Company fosters a work culture grounded in the core
Trustworthiness, Customer Focus, dan Strive for Excellence, values of Trustworthiness, Customer Focus, and Strive for
yang menjadi pondasi dalam mencapai target kinerja LST. Kami Excellence, principles that underpin our efforts to achieve
juga memastikan Empat Arah Strategi “4P” sebagai kerangka ESG performance targets. We also implement the “4P”
pertumbuhan nilai keberlanjutan. Melalui Empat Arah Strategi Strategic Framework as a foundation for driving sustainable
”4P” tersebut, kami menyusun strategi keberlanjutan yang value creation. This framework defines our sustainability
terdiri dari empat pilar keberlanjutan, yakni Delivering Product strategy across four key pillars: Delivering Product and Service
and Service Excellence, Protecting the Environment, Looking Excellence, Protecting the Environment, Looking After People,
After People, serta Contributing to Communities. and Contributing to Communities.
Penerapan tata kelola yang baik terus kami tingkatkan untuk We continue to enhance good corporate governance
memastikan kegiatan Perseroan berjalan sesuai dengan practices to ensure that all Company activities comply with
peraturan dan etika bisnis. Tata kelola juga menjadi dasar applicable regulations and uphold high ethical standards.
bagi kami memaksimalkan kesempatan dalam meraih prospek Governance also serves as a foundation for maximizing
usaha di bidang pengembangan dan pengelolaan kawasan opportunities in industrial estate development, real estate,
industri, real estate, gedung, dan pusat perdagangan. building management, and commercial center operations.
|Dengan situasi eksternal ekonomi, sosial, dan lingkungan hidup Amid evolving economic, social, and environmental dynamics,
yang dinamis, Perseroan diharapkan dapat meningkatkan target the Company aims to increase revenues by approximately 4%
pendapatan sekitar 4% dan target peningkatan laba bersih lebih and grow net income by more than 20% in 2025. The rising
dari 20% di 2025. Kebutuhan pengembangan sektor properti demand for property development is expected to drive the
yang tumbuh, diharapkan mendukung beberapa proyek yang advancement of several ongoing projects.
sedang dikembangkan.
20 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 21
Page 12
Sambutan Direksi
Message from the Board of Directors
SURAT PERNYATAAN ANGGOTA DEWAN KOMISARIS DAN STATEMENT OF THE BOARD OF COMMISSIONERS AND THE BOARD
ANGGOTA DIREKSI TENTANG TANGGUNG JAWAB ATAS LAPORAN OF DIRECTORS REGARDING RESPONSIBILITY OF THE 2024
KEBERLANJUTAN TAHUN 2024 PT SURYA SEMESTA INTERNUSA TBK SUSTAINABILITY REPORT OF PT SURYA SEMESTA INTERNUSA TBK
Kami yang bertanda tangan di bawah ini menyatakan bahwa semua informasi dalam Laporan Keberlanjutan PT Surya Semesta We, the undersigned, hereby declare that all information in the Sustainability Report of PT Surya Semesta Internusa Tbk for
Internusa Tbk Tahun 2024 telah dimuat secara lengkap dan bertanggung jawab penuh atas kebenaran isi Laporan Keberlanjutan the year 2024 has been presented in their entirety, and that we assume full responsibility for the accuracy of the contents of
Perseroan. such Sustainability Report.
Demikian pernyataan ini dibuat dengan sebenarnya. This statement is duly made in all integrity.
Jakarta, April 2025 Jakarta, April 2025
Dewan Komisaris Direksi
Board of Commissioners Board of Directors
Hagianto Kumala Johannes Suriadjaja
Presiden Komisaris (Independen) Presiden Direktur
President Commissioner (Independent) President Director
Crescento Hermawan Eddy Purwana Wikanta
Wakil Presiden Komisaris Wakil Presiden Direktur
Vice President Commissioner Vice President Director
Steen Dahl Poulsen F. Bedjo Wiantono Irawan Chandra The Jok Tung Wilson Effendy Sonny Satia Negara
Komisaris Komisaris Komisaris (Independen) Direktur Direktur Direktur
Commissioner Commissioner Commissioner (Independent) Director Director Director
22 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 23
Page 13
Strategi dan Kebijakan Keberlanjutan
Sustainability Policies and Strategies
STRATEGI DAN KEBIJAKAN KEBERLANJUTAN [A.1][2-22]
SUSTAINABILITY STRATEGY AND POLICY
Perseroan berkomitmen untuk menyediakan produk The Company is committed to delivering high-quality products,
berkualitas, layanan terbaik, dan memberikan nilai maksimal exceptional services, and maximizing stakeholder value across PERFORMANCE
kepada para pemangku kepentingan dalam setiap aktivitas all aspects of its business operations. Surya Internusa Group’s
bisnisnya. Rencana jangka panjang Surya Internusa Grup adalah long-term objective is to evolve into a modern company Dalam rangka mencapai inovasi yang berkelanjutan, Perseroan membentuk
bertransformasi menjadi perusahaan modern dengan portofolio with a solid business portfolio, prioritizing sustainability organisasi yang kompeten dengan model shared service, menetapkan indikator
bisnis yang solid, yang mengutamakan keberlanjutan dan and adaptability in response to the ever-changing business yang tepat untuk mengukur dan meningkatkan kinerja keuangan serta operasional
kemampuan beradaptasi dengan perubahan dinamika bisnis. landscape. Perseroan di seluruh bisnis, memaksimalkan pemanfaatan teknologi dan
menerapkan digitalisasi proses bisnis dalam rangka meningkatkan produktivitas
SSIA juga telah menyusun Kebijakan Keberlanjutan sebagai SSIA has also established a Sustainability Policy that serves dan efisiensi, termasuk mengurangi emisi.
pedoman dalam merencanakan, melaksanakan, dan as a framework for planning, implementing, and evaluating
In order to create sustainable innovations, the Company has established competent
mengevaluasi kinerja keberlanjutan Perseroan. Inisiatif the Company’s sustainability performance. The “Growth and organizations with a shared service model, established appropriate performance
“Pertumbuhan dan Transformasi” yang dirancang sejak 2020 Transformation” initiative, launched in 2020, is driven by the metrics or indicators to measure and improve financial and operational performance
dilaksanakan melalui Empat Arah Strategi “4P” yang menjadi Four Strategic Pillars, or “4P”, which form the foundation for across the businesses, and fully leveraged technology and implemented business
dasar bagi pertumbuhan nilai yang berkelanjutan. sustainable value creation. process digitization to increase productivity and efficiency, including with regard
to emissions reduction.
PURPOSE
PLATFORM FOR GROWTH
Secara teratur, Perseroan meninjau kembali dan mempertajam proposisi nilai,
kesesuaian dengan tren pasar, dan tujuan yang menyeluruh “Building a Better Perseroan terus bekerja sama dalam mengembangkan bisnis yang berkelanjutan.
Indonesia”, sehingga kami berfokus pada pelanggan dan memberikan produk serta Kami memaksimalkan pemanfaatan teknologi dan digitalisasi sebagai salah satu
layanan yang berkualitas untuk pasar. upaya pengembangan bisnis di masa yang akan datang. Selain itu, Perseroan juga
turut memastikan timbulnya peningkatan inisiatif lingkungan, sosial, dan tata kelola
The Company regularly reviews and refines its value proposition in line with market (LST) pada seluruh lini bisnis agar tercipta nilai jangka panjang.
trends and the overarching goal of “Building a Better Indonesia”. Accordingly, the
Company focuses on the customers and provides the best products and services The Company continues to establish partnerships to develop its businesses
for the market. in a sustainable manner. The Company takes full advantage of technology and
digitalization to improve and develop its businesses going forward. The Company
also ensures environmental, social, and governance (ESG) improvement initiatives
in every business to ensure long-term value creation.
PEOPLE
Kekuatan Perseroan bersumber dari seluruh insan Kami, maka Perseroan
memprioritaskan tiga bidang pengembangan Sumber Daya Manusia (SDM), yaitu:
• Peningkatan keterampilan (upskilling) dan keterampilan ulang (reskilling) dalam
rangka memenuhi kebutuhan bisnis yang dinamis di era digital;
• Memelihara budaya dan menanamkan nilai-nilai Perseroan (trustworthiness, strive
for excellence, dan customer focus) dalam cara kami melakukan bisnis; serta
• Pemetaan talent dalam rangka menciptakan pemimpin masa depan dan
mendukung pertumbuhan bisnis jangka panjang.
The strength of the Company lies in all of our employees, and we therefore prioritize
three areas of human resources (HR) development, as follows:
• Upskilling and reskilling to meet the ever-changing business needs in the digital
era;
• Maintaining corporate culture and instilling the Company’s values (trustworthiness,
strive for excellence, and customer focus) in the way we do business; and
• Talent mapping to create future leaders and support long-term business growth.
24 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 25
Page 14
Strategi dan Kebijakan Keberlanjutan
Sustainability Policies and Strategies
02
Berdasarkan Empat Arah Strategi “4P”, Perseroan menyusun In line with the Four Strategic Directions, we have developed a
strategi keberlanjutan yang terdiri dari empat pilar sustainability strategy consisting of 4 (four) pillars, as follows: Lingkungan “Protecting the Environment”
keberlanjutan, di antaranya: Environmental: “Protecting the Environment”
Perseroan terus berusaha menjaga kelestarian lingkungan di setiap lokasi operasinya, dengan berkomitmen
01
untuk mematuhi regulasi, standar, dan prosedur lingkungan yang berlaku. Selain itu, Perseroan juga melakukan
Produk dan Jasa “Delivering Product and Service Excellence” optimalisasi operasional gedung dan kawasan industri untuk efisiensi energi, serta pengelolaan air dan limbah
Products and Services: “Delivering Product and Service Excellence” secara berkelanjutan di area properti Perseroan.
Perseroan terus berusaha menjaga kelestarian lingkungan di setiap lokasi operasinya, dengan berkomitmen
Perseroan sepenuhnya berkomitmen untuk menyediakan produk dan layanan yang berkualitas serta berkelanjutan. untuk mematuhi regulasi, standar, dan prosedur lingkungan yang berlaku. Selain itu, Perseroan juga melakukan
Perseroan berfokus pada pengembangan dengan mengimplementasikan konsep keberlanjutan dalam setiap proyek optimalisasi operasional gedung dan kawasan industri untuk efisiensi energi, serta pengelolaan air dan limbah
dan memprioritaskan inisiatif digital dalam pengelolaan aset. secara berkelanjutan di area properti Perseroan.
The Company is fully committed to providing high quality and sustainable goods and services. The Company has
expanded its focus on sustainable development by applying the sustainable concept in project development, as Capaian 2024 | 2024 Achievements Target 2024 | 2024 Target
well as prioritizing digital initiatives in asset management. • Tidak ada temuan yang signifikan dalam audit tahunan ISO • Tidak ada temuan pada audit tahunan ISO
14001:2015 Sistem Manajemen Lingkungan. 14001:2015.
• PROPER Biru untuk PT Suryacipta Swadaya (SCS) dan Melia • Inisiasi dalam menggunakan chemical pembersih
Capaian 2024 | 2024 Achievements Target 2024 | 2024 Target
Bali Hotel (MBH). yang berbahan ramah lingkungan untuk
• Pencapaian rata-rata skor survei kepuasan pelanggan Menjaga tingkat kepuasan seluruh tenant serta pelanggan • Peningkatan kapasitas PLTS di Suryacipta menjadi 190,8 kWp. lingkungan KiaKia Glodok Plaza.
di unit usaha konstruksi 82,5%, tamu hotel untuk di unit usaha properti, konstruksi, distribusi gas, dan • Pengurangan konsumsi energi listrik sebesar 27.743,33 kWh • Implementasi rencana “Landscape & Water
seluruh unit hotel Perseroan adalah 92,4%, dan perhotelan di atas 83%. melalui pemasangan panel surya di WWTP Organica. Sustainable Urban Design” di Kawasan Subang
properti residensial 77,1%. • Melakukan penerapan konsep green construction dan green Smartpolitan.
• 37,8% peningkatan pendapatan Maintaining the satisfaction level of all tenants and building. • Perencanaan bangunan Marketing Gallery dan
• The average customer satisfaction survey score in the customers in the property, construction, gas distribution, • No significant findings in the annual audit of ISO 14001:2015 siap untuk “Green Building Certification”.
construction business unit was 82.5%, hotel guests and hospitality business units above 83%. Environmental management systems. • No significant findings in the annual ISO
at all the Company’s hospitality units were 92.4%, and • PROPER Blue rating awarded to PT Suryacipta Swadaya (SCS) 14001:2015 audit.
residential property was 77.1%. and Melia Bali Hotel (MBH). • Initiatives to use environmentally friendly
• 37.8% increase of revenue. • Increased solar power capacity at Suryacipta to 190.8 kWp. cleaning chemicals for the KiaKia Glodok Plaza
• Reduced electricity consumption by 27,743.33 kWh through environment.
Target 2025 | 2025 Target the installation of solar panels at the Organica WWTP. • Implementation of the “Landscape & Water
Menjaga tingkat kepuasan seluruh tenant serta pelanggan Maintaining the satisfaction level of all tenants and • Implemented green construction and green building concepts. Sustainable Urban Design” plan in the Subang
di unit usaha properti, konstruksi, dan perhotelan di atas customers in the property, construction, and hospitality Smartpolitan area.
80%. business units above 80%. • Planning for the Marketing Gallery building and
readiness for “Green Building Certification”.
Strategi Pencapaian Target | Target Achievement Strategies
Target 2025 | 2025 Target
• Menjadi pengembang kota industri yang mengedepankan teknologi, inovasi, dan desain yang berwawasan
• Peningkatan kapasitas PLTS di Suryacipta. • Increased solar power capacity at Suryacipta.
lingkungan dengan Kawasan Industri Karawang dan Kawasan industri Subang Smartpolitan.
• Tidak ada temuan pada audit ISO mengenai lingkungan. • No findings in the ISO environmental audit.
• Mengembangkan properti komersial serta properti hunian dengan standar teknik dan lingkungan yang
• Memperoleh PROPER Biru untuk 2 unit usaha. • Received Blue PROPER rating for 2 business
berkelanjutan.
units.
• Mengembangkan jasa konstruksi terpercaya dan berwawasan lingkungan.
• Mengembangkan dan mengelola jasa perhotelan dan resort yang mengedepankan kualitas layanan pada pelanggan. Strategi Pencapaian Target | Target Achievement Strategies
• Menjaga kontinyuitas supply gas dan memastikan tidak adanya pressure drop.
• Terus melakukan monitoring dan pemenuhan pada regulasi, standar, serta prosedur terkait lingkungan.
• Become an industrial city developer that puts forward technology, innovation, and environmentally friendly
• Optimalisasi operasi gedung dan kawasan industri untuk penghematan energi.
design with the Karawang Industrial Estate and the Subang Smartpolitan Industrial Estate.
• Optimalisasi penggunaan sumber energi terbarukan untuk operasi gedung perhotelan dan kawasan industri.
• Develop commercial properties as well as residential properties with sustainable engineering and environmental
• Pengelolaan air dan limbah secara berkesinambungan di lingkungan properti dan gedung perhotelan Perseroan.
standards.
• Melakukan berbagai upaya untuk mengurangi pemakaian listrik.
• Develop reliable and environmentally friendly construction services.
• Melakukan pembibitan jenis tanaman yang sesuai dengan kriteria desain di Nursery Subang Smartpolitan.
• Develop and manage hotel and resort services that prioritize service quality for customers.
• Menanam pohon dan semak/perdu yang sesuai dengan rencana desain.
• Maintain gas supply continuity and ensure no pressure drop.
• Memonitor dan berkoordinasi dengan konsultan perencanaan desain Marketing Gallery agar desain yang dibuat
memenuhi kriteria “Green Building Certification”.
• Continuously monitor and comply with regulations, standards, and procedures related to the environment.
• Optimize building and industrial estate operations for energy savings.
• Optimize the use of renewable energy sources for hotel building operations and industrial estate.
• Sustainably manage water and waste in the Company’s property and hotel building environments.
• Implement various efforts to reduce electricity consumption.
• Establish nurseries for plant species that meet design criteria in the Subang Smartpolitan Nursery.
• Plant trees and shrubs/bushes according to the design plan.
• Monitor and coordinate with Marketing Gallery design planning consultants to ensure that the design meets “Green
Building Certification” criteria.
26 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 27
Page 15
Strategi dan Kebijakan Keberlanjutan
Sustainability Policies and Strategies
03 Insan “Looking after People”
People: “Looking after People” 04 Komunitas “Contributing to Communities”
Community: “Contributing to Communities”
Perseroan berkomitmen untuk menyediakan kesempatan yang sama bagi karyawan dalam mengikuti program Perseroan sepenuhnya menyadari bahwa komunitas merupakan bagian yang tidak terpisahkan dari kegiatan bisnis
pengembangan keterampilan dan pengetahuan, sehingga mereka dapat memberikan kontribusi optimal terhadap yang dijalankan. Oleh karena itu, Perseroan terus membina hubungan yang baik tanpa membedakan latar belakang
kemajuan Perseroan. seperti jenis kelamin, suku, ras, golongan, atau agama. Perseroan secara aktif melibatkan para pemangku kepentingan
Every employee of the Company has equal opportunity to participate in skill and knowledge improvement programs dan menciptakan peluang kerja serta usaha di sekitar kawasan industri dan lokasi pengembangan properti. Perseroan
in order to contribute optimally to the Company’s development. berkomitmen untuk berpartisipasi dalam mendukung pembangunan ekonomi, sehingga kualitas hidup komunitas dan
masyarakat setempat dapat meningkat. Ini adalah wujud tanggung jawab sosial Perseroan.
The Company is keenly aware that the community is an integral part of its businesses. Therefore, the Company
Capaian 2024 | 2024 Achievements Target 2024 | 2024 Target continuously maintains harmonious relationships regardless of gender, ethnicity, race, class, or religion. The Company
actively engages stakeholders and creates jobs, as well as business opportunities around its industrial estates and
• Audit dan Sertifikasi ISO 45001:2018 (SMK3) untuk Unit • Menjaga zero fatality melalui penerapan K3 dan
property development sites. It consistently strives to contribute to and participate in supporting sustainable economic
usaha PT Surya Energi Parahita (SEP) dan unit usaha protokol kesehatan.
development to improve the quality of life for local communities and society as part of our corporate social responsibility.
konstruksi PT Nusa Raya Cipta Tbk (NRCA). • Penerapan program coaching & counselling.
• 4,6% peningkatan jam pelatihan. • Pembangunan talent mapping dan implementasi
• Audit and Certification of ISO 45001:2018 (Occupational Individual Development Program. Capaian 2024 | 2024 Achievements Target 2024 | 2024 Target
Health and Safety Management System) for PT Surya • Zero fatality through the implementation of OHS and • Terlaksananya kegiatan tanggung jawab sosial dan Melanjutkan advokasi dan hubungan baik secara berkala
Energi Parahita (SEP) business unit and PT Nusa Raya health protocols. lingkungan (TJSL) di berbagai area. dengan komunitas di lingkungan Perseroan.
Cipta Tbk (NRCA) construction business unit. • Implementation of coaching & counseling programs. • 70,7% peningkatan biaya TJSL. Continuing regular advocacy and good relations with
• 4.6% increase in training hours. • Development of talent mapping and implementation • Conducted corporate social and environmental communities in the Company’s surroundings.
of the Individual Development Program. responsibility (CSR) activities in various areas.
Target 2025 | 2025 Target • 70.7% increase in CSR funds.
• Menjaga zero fatality melalui penerapan K3 dan • Zero fatality through the implementation of OHS and Target 2025 | 2025 Target
protokol kesehatan. health protocols. Melanjutkan advokasi dan hubungan baik secara berkala The Company is committed to maintaining positive
• Penerapan program coaching & counselling. • Implementation of coaching & counseling programs. dengan komunitas di lingkungan Perseroan. relationships with the communities in which it operates.
• Pembangunan talent mapping dan implementasi • Development of talent mapping and implementation
Strategi Pencapaian Target | Target Achievement Strategies
Individual Development Program. of the Individual Development Program.
• Melaksanakan kegiatan TJSL sejalan dengan 4 target kegiatan (Peduli Lingkungan, Peduli Pendidikan, Peduli
Strategi Pencapaian Target | Target Achievement Strategies
Pelanggan, dan Peduli Masyarakat).
• Menciptakan budaya kerja yang kondusif sesuai dengan nilai Perseroan. • Bekerja sama dengan semua insan SSI dalam Surya Internusa Grup.
• Memastikan kesehatan dan keselamatan seluruh karyawan. • Bekerja sama dengan pihak ketiga dan komunitas lainnya dalam pelaksanaan kegiatan TJSL.
• Memastikan lingkungan kerja yang adil, aman, dan inklusif. • Conduct CSR activities in line with 4 activity targets (Caring for the Environment, Caring for Education, Caring
• Mengembangkan talenta dan kemampuan karyawan dengan melaksanakan berbagai pelatihan. for Customers, and Caring for the Community).
• Create a conducive work culture in line with the Company’s values. • Collaborate with all SSI employees in the Surya Internusa Group.
• Ensure the health and safety of all employees. • Collaborate with third parties and other communities in the implementation of CSR activities.
• Ensure a fair, safe, and inclusive work environment.
• Develop talents and skills of employees through various training programs.
• Provide vitamins at each office.
PETA JALAN KEBERLANJUTAN
SSIA’S ESG ROADMAP
Start With Purpose in ESG Roadmap
Take Stock of the Lead with Develop and
Stakeholders Purpose Activities Re-evaluate
Report Metrics
• Identify each • Define the purpose, • Develop consistent • Incentivize • Changes in the social,
stakeholder group, set related goals, and and controlled employees through economic, or political
including employees, lead accordingly. policies for their participation environments can
and determine • Differing aspirations quantifying and in setting the lead to changes in
which aspects of the among stakeholders reporting metrics. company’s goals stakeholder view.
business are most may make it difficult and by connecting • Periodically assess
important to each. to gain acceptance aspects of whether the metrics
on a set of measures. compensation to continue to resonate
• Be international with achieving them. with stakeholders.
achievable goals.
28 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 29
Page 16
Sekilas SSIA
SSIA at a Glance
SEKILAS SSIA [2-1] VISI DAN MISI KEBERLANJUTAN [C.1]
SUSTAINABLE VISION AND MISSION
SSIA AT A GLANCE
VISI DAN MISI PERSEROAN [C.1]
VISION AND MISSION
SSIA SUSTAINABILITY VISION
PRODUCTS ENVIRONMENT
VISI | Vision
SSIA provides sustainable high-quality products and services SSIA promotes preservation of the environment
PEOPLE COMMUNITY
Membangun Indonesia yang lebih baik melalui unit usaha
properti, konstruksi dan perhotelan yang terpadu dan
SSIA ensures health and safety and takes part in SSIA actively engages with our stakeholders and
handal, terpercaya dan berkualitas tinggi di Indonesia. competency building to strengthen Indonesian Manpower contribute to society
SSIA SUSTAINABILITY GOVERNANCE
To be the most reliable, trusted and respected Indonesian property,
construction and hospitality group of companies.
NILAI BUDAYA PERSEROAN
CORPORATE CULTURE VALUE
MISI
Nilai budaya Korporasi menjadi dasar bagi setiap insan The Corporate Culture values serve as the foundation for
Perseroan dan anak usaha. Komponen pokok yang membentuk every individual within the Company and its subsidiaries. The
| MISSION budaya korporasi Perseroan terdiri dari tiga hal, yaitu: fundamental components shaping the Company’s corporate
culture consist of three elements, as follows:
Nilai Inti Sikap Kerja Karakteristik
Core Value Work Attitude Characteristics
Menyediakan produk-produk berkualitas dan jasa Mencakup prinsip-prinsip dasar yang Pelaksanaannya menjadi bagian dari Merupakan aspek-aspek yang terdapat
pelayanan prima melalui kesungguhan dan keandalan diyakini baik dan benar oleh korporasi. tindakan sehari-hari yang mencerminkan dalam sikap kerja untuk memastikan
Jika diimplementasikan secara konsisten nilai inti, yang harus diterapkan secara bahwa perilaku utama dapat berjalan
manajemen untuk menciptakan nilai yang optimal oleh setiap jajaran Direksi dan karyawan konsisten sehingga dapat menjadi budaya dengan efektif.
Perseroan, diyakini akan membawa yang tertanam dalam setiap individu di Elements within work attitudes that
bagi para pelanggan, pemegang saham, karyawan Perseroan menuju visi dan misinya. Perseroan. ensure the major behavior is implemented
dan masyarakat Indonesia. The basic principles believed to be
good and true, and if implemented
Its consistent implementation on a daily
basis reflects the core value so that
effectively.
simultaneously and consistently by SSIA it would become the behavior of each
To provide quality products and superior services through the commitment Group’s Directors and Employees, would member of the Company.
and excellence of our people while creating optimal value for our shareholders, enable the Company to achieve its vision
and mission.
customers, employees and the Indonesian people.
Sejak 12 Juli 2023, SSIA telah meluncurkan corporate culture On 12 July 2023, SSIA launched “TRUE” as its new corporate
baru yang diberi nama “TRUE”. TRUE merupakan gabungan pilar culture. TRUE is a combination of the corporate cultural pillars
budaya korporat yang terdiri dari “Trustworthiness”, “Customer consisting of “Trustworthiness”, “Customer Focus”, and “Strive
Focus”, dan “Strive for Excellence”. for Excellence”.
30 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 31
Page 17
Sekilas SSIA
SSIA at a Glance
TRUSTWORTHINESS
DEFINISI | DEFINITION ARTI WARNA | MEANING OF COLOR
TRUSTWORTHINESS
Senantiasa berusaha mencapai hasil terbaik bagi Melambangkan sisi optimis, enlightment & kebahagiaan
seluruh pemangku kepentingan. Symbolizing optimism, enlightenment & happiness.
Always striving to achieve the best results for the
stakeholders.
TAGLINE ARTI LOGO | MEANING OF LOGO
DEFINISI | DEFINITION ARTI WARNA | MEANING OF COLOR
“Inovatif & Berkualitas” Melambangkan keunggulan, kualitas & profesionalitas.
Symbolizing superiority, quality & professionalism.
Selalu dapat dipercaya dan diandalkan. Melambangkan trust, bold, kepercayaan diri, self-esteem, dan tanggung jawab.
Always being trustworthy and reliable. Symbolizing trust, bold, confidence, self-esteem, and responsibility. “Innovative & Quality”
TAGLINE ARTI LOGO | MEANING OF LOGO Sikap Kerja | Work Attitude
“Terpercaya” Hati melambangkan kerendahan hati, kepedulian, dan apresiasi kepada setiap
individu. Tangan melambangkan kesepakatan untuk memberikan kepercayaan.
Value Creation Deliver Solutions
“Trustworthy” The heart symbolizes humility, care, and appreciation for everyone. Handshake Karakteristik | Characteristics
symbolizes mutual agreement and trust.
• Innovative • Analytical
Sikap Kerja | Work Attitude • Deliver Quality Products • Risk Assessment
• Process Focus • Decision Making
Integrity Respect • Quality Assurance • Accountable
Karakteristik | Characteristics • Continuous Improvement
• Sense of Belonging
• Honesty • Care
• Compliance • Open
• Consistent • Maintain Self-Esteem
• Fair
• Appreciation
CUSTOMER FOCUS
DEFINISI | DEFINITION ARTI WARNA | MEANING OF COLOR
Senantiasa mengutamakan kepuasan pelanggan. Melambangkan empati, pertumbuhan, nature.
Always prioritizing customer satisfaction. Symbolizing empathy, growth, nature.
TAGLINE ARTI LOGO | MEANING OF LOGO
“Melayani dengan Hati” Kesepakatan untuk melayani sepenuh hati bagi seluruh pihak yang menjadi
customer.
“Serving with Heart” Agreement to serve all customers wholeheartedly.
Rangkaian Kegiatan TRUE Day 2024
Sikap Kerja | Work Attitude Series of TRUE Day 2024 Activities
Service Excellence Persistence
Karakteristik | Characteristics
• Helpful • Drive for Results
• Active Listening • Patience
• Courteous • Professional
• Accessible • Teamwork
• Responsive
32 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 33
Page 18
Sekilas SSIA
SSIA at a Glance
PROFIL PERSEROAN [2-1]
COMPANY PROFILE
Nama Perseroan Company Name Wilayah Operasional [C.3] Issued and Fully Deposited Capital [C.3]
PT Surya Semesta Internusa Tbk PT Surya Semesta Internusa Tbk
13 kota tersebar di seluruh Indonesia, yaitu Medan, 13 cities across Indonesia, namely Medan, Pekanbaru,
Pekanbaru, Lampung, Palembang, Subang, Lampung, Palembang, Subang, Karawang, Jakarta,
Tanggal Pendirian Date of Establishment Karawang, Jakarta, Cirebon, Jababeka, Semarang, Cirebon, Jababeka, Semarang, Surabaya, Bali, and
15 Juni 1971 15 June 1971 Surabaya, Bali, dan Labuan Bajo. Labuan Bajo.
Dasar Hukum Pendirian Legal Basis for Establishment Komposisi Pemegang Saham Lebih dari 5% [C.3]
Shareholding Composition Over 5%
Perseroan didirikan dengan nama PT Multi The Company was established under the name PT Multi
• PT Arman Investment Utama: 8,5%
Investments Ltd, berdasarkan Akta No. 37 tanggal 15 Investments Ltd. based on Deed No.37 dated 15 June
• Intrepid Investments Limited: 8,2%
Juni 1971 yang dibuat di hadapan Ny. Umi Sutamto, 1971, prepared and presented before Mrs. Umi Sutamto,
• PT Persada Capital Investama: 7,9%
S.H., Notaris di Jakarta dan telah mendapat S.H., Notary in Jakarta, approved by the Minister of
• Masyarakat | Public: 75,4%
persetujuan dari Menteri Kehakiman Republik Justice of the Republic of Indonesia by virtue of Decree
Indonesia dalam Surat Keputusannya No.J.A.5/150/16 No. J.A.5/15016 dated 8 September 1971, and announced
tanggal 8 September 1971 serta diumumkan dalam in the BNRI No. 80, dated 5 October 1971, Supplement Alamat [C.2]
BNRI No.80, tanggal 5 Oktober 1971, Tambahan No. No. 458 Address
458 Tempo Scan Tower, Lantai 20 | 20th Floor
Jl. H.R. Rasuna Said Kav. 3-4 Kuningan – Jakarta 12950, Indonesia
Telp. | Phone : +6221 526 2121, 527 2121
Bidang Usaha [2-6] Line of Business [2-6]
Faks | Fax : +6221 526 7878
Bergerak dalam bidang pengembangan kawasan Engaged in industrial estate development, commercial
E-mail : inquiry@suryainternusa.com
industri, properti komersial, jasa konstruksi, dan property, construction services, and hospitality
Situs Web | Website : www.suryainternusa.com
perhotelan melalui penyertaan pada Entitas Anak. through investment in Subsidiaries.
34 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 35
Page 19
Sekilas SSIA
SSIA at a Glance
BIDANG USAHA DAN ANAK USAHA [C.4][2-6] KEANGGOTAAN ASOSIASI [C.5][2-28]
LINIES OF BUSINESS AND SUBSIDIARIES ASSOCIATION MEMBERSHIP
Bidang Usaha Perseroan terdiri dari tiga, yaitu: The Company has three lines of business, as follows: Sebagai perusahaan yang bergerak di bidang konstruksi, kami As a company engaged in the construction sector, we are
tergabung dalam berbagai asosiasi yang relevan dengan bisnis registered with various associations that are relevant to
inti Perseroan. Keanggotaan kami dalam asosiasi-asosiasi the Company’s core businesses. Our membership in several
PROPERTI | PROPERTY tersebut juga seringkali membahas pentingnya aspek ekonomi, associations also entails discussions about the importance
lingkungan, sosial, dan tata kelola. Beberapa asosiasi yang of the economic, environmental, social, and governance
diikuti oleh SSIA dan anak usaha antara lain: aspects. SSIA and its subsidiaries are members of the following
Pengembang dan pengelola kawasan industri, real estate, gedung, dan pusat perdagangan.
associations:
Anak Usaha: PT Suryacipta Swadaya (Suryacipta/SCS), PT TCP Internusa (TCP), PT Surya Energi Parahita (SEP)
sebagai anak usaha Suryacipta.
Nama Asosiasi Posisi
Developers and operators of industrial estates, real estate, buildings and trade centers. Association Name Position
Subsidiaries: PT Suryacipta Swadaya (Suryacipta/SCS), PT TCP Internusa (TCP), Suryacipta’s subsidiary PT Surya Asosiasi Pengusaha Indonesia (APINDO) Dewan Penasihat, Anggota Luar Biasa, Anggota
Karawang Indonesian Employers Association (APINDO) Advisory Board, Member
Energi Parahita (SEP).
Himpunan Kawasan Industri (HKI) Indonesia Wakil Ketua Umum Bidang Pertanahan (Agraria dan Tata Ruang)
Indonesian Industrial Estates Association (HKI) Vice Chairman for Land Affairs (Agrarian and Spatial Planning)
Pengurus Daerah Jakarta Bidang Sertifikasi Usaha dan SDM, Sie.
KONSTRUKSI | CONSTRUCTION Perhimpunan Hotel & Restoran Indonesia (PHRI)
Indonesia Hotel & Restaurant Association (PHRI)
Bidang Pendidikan, Anggota
Jakarta Regional Board for Business Certification and Human
Resources, Sie. Education Division, Member
Advisor
Jasa kontraktor umum yang bergerak dalam sektor jasa konstruksi, seperti pembangunan gedung bertingkat tinggi, Hotel Credit Manager Association (HCMA) Advisor
hotel, apartemen, pusat perbelanjaan, perkantoran, rumah sakit, industri, pekerjaan struktur, serta infrastruktur Himpunan Manajer Pelatihan Perhotelan Indonesia (HMPPI) Ketua
seperti jalan, jembatan, dan pekerjaan pemancangan. Indonesian Hospitality Training Managers Association (HMPPI) Chairman
Forum Komunikasi Lembaga Pelatihan Industri Daerah Jakarta
Anak usaha: PT Nusa Raya Cipta Tbk (NRCA). Selatan Wakil Ketua
Communication Forum for Regional Industrial Training Institutions Vice Chairman
in South Jakarta
General contractor services operating in the construction sector, specializing in the construction of high-rise
buildings, hotels, apartments, shopping centers, offices, hospitals, industrial facilities, structural work, and Wakil Ketua Komite Tetap Penetapan Hak Tanah/Ruang, Anggota
Kamar Dagang dan Industri Indonesia (KADIN) Vice Chairman of the Standing Committee on Land/Space Titling,
infrastructure such as roads, bridges, and piling work. Indonesian Chamber of Commerce and Industry (KADIN) Member
Subsidiary: PT Nusa Raya Cipta Tbk (NRCA). Sie. Bidang Pendidikan DPP Jakarta, Anggota
Indonesian Hotel General Manager Association (IHGMA) Sie. Education Division of DPP Jakarta, Member
Hotel Human Resources Management Association (HHRMA)
Asosiasi Emiten Indonesia (AEI)
Indonesian Public Listed Companies Association (AEI)
Asosiasi Kontraktor Indonesia (AKI)
PERHOTELAN | HOSPITALITY Indonesian Contractors Association (AKI)
Asosiasi Pengelola Pusat Belanja Indonesia (APPBI)
Indonesia Shopping Center Association
Pengembang serta pengelola hotel dan resort. Asosiasi Public Relation
Public Relation Association
Anak usaha: PT Suryalaya Anindita International/SAI (Melia Bali Hotel dan Gran Melia Jakarta), PT BATIQA Hotel Bali Hotel Association Anggota
Manajemen/BHM (BATIQA Hotels), PT Surya Internusa Hotels (SIH), PT Siti Agung Makmur/SAM (pemilik aset Umana Member
Bali, LXR Hotels and Resorts), PT Ungasan Semesta Resort/USR (operator Umana Bali, LXR Hotels and Resorts). Indonesia Corporate Secretary Association (ICSA)
Jakarta Hotel Association
Developers and operators of hotels and resorts. Perkumpulan Pengusaha Konstruksi Terintegrasi (PAKTI)
Integrated Construction Entrepreneurs Association (PAKTI)
Subsidiaries: PT Suryalaya Anindita International/SAI (Melia Bali Hotel dan Gran Melia Jakarta), PT BATIQA Hotel Real Estate Indonesia (REI)
Manajemen/BHM (BATIQA Hotels), PT Surya Internusa Hotels (SIH), PT Siti Agung Makmur/SAM (owner of Umana
Bali, LXR Hotels and Resorts), PT Ungasan Semesta Resort/USR (Umana Bali, LXR Hotels and Resorts). Asosiasi Hotel Controller & Accountant (AHCA)
Asosiasi Purchasing Hotel Indonesia (APHI)
Asosiasi Chief Engineer (ACE) Jabar
Informasi lebih lanjut mengenai daftar keanggotaan asosiasi dapat dilihat pada Laporan Tahunan SSIA 2024.
For further information regarding the association membership, please refer to SSIA’s 2024 Annual Report.
36 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 37
Page 20
Sekilas SSIA
SSIA at a Glance
SKALA USAHA [C.3]
SCALE OF BUSINESS RANTAI PASOK [2-6] SUPPY CHAIN [2-6]
Perseroan melibatkan berbagai pihak dalam proses bisnisnya, The Company involves various stakeholders consisting of
Orang Miliar Rupiah
People Billion Rupiah termasuk vendor, kontraktor, konsultan, dan pemasok lokal. vendors, contractors, consultants, and local suppliers. The
2.674 234
2.552 2.633 Kerja sama yang dibangun didasarkan pada Pedoman Tata established partnerships refer to the Corporate Governance
Kelola Perusahaan dan Kode Etik Pemasok (Supplier Code of Guideline and the Supplier Code of Conduct. The guideline
177 Conduct). Pedoman ini mencakup prinsip pengadaan barang regulates the principle of optimal procurement of goods and
176
dan jasa secara efisien berdasarkan kebutuhan yang terukur, services based on the calculation of needs, as well as the
serta pengadaan yang dilakukan dengan cara yang adil, terbuka, procurement of goods and services that are carried out in
kompetitif, transparan, dan bebas dari benturan kepentingan a fair, open, competitive, and transparent manner without
maupun aspek LST lainnya, hak asasi untuk berkumpul, conflicts of interest or other ESG aspects.
berserikat, dan berorganisasi serta menyalurkan aspirasi
politik dan sosial.
Melalui anak usahanya, Perseroan juga melakukan langkah- The Company through subsidiaries also makes strategic
2024 2023 2022 2024 2023 2022
langkah strategis bersama pemasok atau sub-kontraktor untuk efforts with selected suppliers or subcontractors to maintain a
menjaga rantai pasokan yang sehat, seperti kesepakatan kerja healthy supply chain, such as partnerships agreements to set
Jumlah Karyawan Total Laba (Rugi) Bersih
Number of Employees Total Net Profit (Loss) sama dalam menetapkan harga jual saat harga pasar tidak selling prices when market price conditions are uncertain. The
stabil. Selain itu, Perseroan memastikan ketersediaan bahan Company also ensures the availability of raw materials in each
baku untuk setiap proyek guna meminimalisir dampak dari project to minimize the impact of the risk of rising costs and
Miliar Rupiah Miliar Rupiah risiko kenaikan biaya dan kelangkaan bahan baku. raw material scarcity.
Billion Rupiah Billion Rupiah
6.219 10.367
Dalam rangka mencegah risiko yang mungkin terjadi dalam To prevent risks that may occur in the supply chain, the
rantai pasok, Perseroan melakukan beberapa antisipasi sebagai Company has made the following efforts:
8.417
8.290 berikut:
1. Menggunakan sumber daya secara lebih efisien dan 1. Using resources more efficiently and championing health
menjunjung tinggi kesehatan dan keselamatan dalam rantai and safety in the supply chain, including preference for
2.024 pasok, termasuk preferensi untuk pemasok yang memiliki suppliers with ISO 14001 and ISO 45001 certifications and
1.289 sertifikasi ISO 14001 dan ISO 45001, serta memiliki produk environmentally friendly products.
yang ramah lingkungan.
2. Melakukan pertemuan vendor pada saat proses seleksi 2. Conducted vendor meetings during the selection process
dan setelah project berlangsung untuk membangun and after project implementation to establish two-way
2024 2023 2022 2024 2023 2022 komunikasi dua arah sekaligus mensosialisasikan program communication, disseminated the Company’s supply
dan kebijakan rantai pasok Perseroan, serta mendengar chain programs and policies, and gathered feedback from
Kapitalisasi Pasar Total Aset masukan dari mitra bisnis sebagai bahan evaluasi perbaikan. business partners as input for continuous improvement.
Market Capitalization Total Assets 3. Melakukan audit internal dan eksternal secara berkala. 3. Conducting regular internal and external audits. In 2024,
Selama tahun 2024, tidak ditemukan adanya pelanggaran there were no violations in goods and services procurement.
praktik pengadaan barang dan jasa.
Miliar Rupiah Miliar Rupiah
Billion Rupiah Billion Rupiah
5.605 PERUBAHAN SIGNIFIKAN [C.6] SIGNIFICANT CHANGES [C.6]
4.030
3.973
Selama tahun 2024, terdapat beberapa perubahan signifikan Throughout 2024, several significant changes took place within
4.007
3.840 yang terjadi di dalam Perseroan, antara lain: the Company, as follows:
2.374
1. Pada 30 April 2024, Perseroan melalui Subang Smartpolitan 1. On 30 April 2024, the Company, through Subang
menyambut BYD, salah satu pionir global dalam industri Smartpolitan, welcomed BYD, one of the global pioneers in
kendaraan listrik (EV), sebagai tenant terbesar terbarunya. the electric vehicle (EV) industry, as its largest and newest
Pendirian pabrik EV oleh BYD di Subang Smartpolitan tenant. The establishment of BYD’s EV factory in Subang
menandai langkah penting dalam mendorong mobilitas Smartpolitan marks an important milestone in advancing
berkelanjutan di Indonesia dan kawasan Asia Tenggara. sustainable mobility in Indonesia and the Southeast Asian
region.
2024 2023 2022 2024 2023 2022 2. Pada 21 Juni 2024, Rapat Umum Pemegang Saham Luar 2. On 21 June 2024, at the Extraordinary General Meeting of
Biasa (RUPSLB) SSIA menyetujui penjualan sebagian saham Shareholders (EGMS), SSIA approved the partial divestment
Total Liabilitas Total Ekuitas (Tidak Termasuk Kepentingan Non-Pengendali) perseroan di PT Suryacipta Swadaya kepada investor dan of its shares in PT Suryacipta Swadaya to an investor,
Total Liabilities Total Equity (Excluding Non-Controlling Interest) penerbitan saham baru oleh PT Suryacipta Swadaya. Pada along with the issuance of new shares by PT Suryacipta
RUPSLB, SSIA juga menandatangani Akta Jual Beli Saham Swadaya. At the EGMS, SSIA also signed the Share Sale
38 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 39
Page 21
Tentang Laporan
About the Report
dan Akta Keputusan Pemegang Saham PT Suryacipta and Purchase Agreement and the Shareholders’ Resolution pembuangan air tahun 2022 dan 2023 serta penggunaan adjustments; and waste volume generated in 2023 due to
Swadaya (SCS), untuk penerbitan Saham Baru dengan of PT Suryacipta Swadaya (SCS), for the issuance of new air tahun 2022 karena adanya penambahan perhitungan air revised calculations. The restatement did not result in any
nilai total Rp3,1 triliun kepada PT Puri Bumi Lestari (PBL). shares valued at a total of Rp3.1 trillion to PT Puri Bumi yang diproduksi; serta jumlah limbah dihasilkan tahun 2023 significant impact. However, the change in the methodology
Dengan masuknya PBL sebagai investor strategis, akan Lestari (PBL). The entry of PBL as a strategic investor is karena adanya penyesuaian perhitungan. Tidak ada dampak for calculating energy and emissions led to higher reported
mempercepat pengembangan Kawasan Industri Subang expected to accelerate the development of the Subang signifikan yang ditimbulkan dari restatement tersebut, namun figures compared to those prior to the restatement.
Smartpolitan sehingga akan lebih menarik bagi para calon Smartpolitan Industrial Estate, enhancing its attractiveness demikian, perubahan metodologi perhitungan energi dan emisi
pembeli Kawasan Industri Subang Smartpolitan. Selain to prospective buyers. In addition, it will strengthen SCS’s menyebabkan angka yang disajikan meningkat dibandingkan
itu, akan semakin memperkuat struktur permodalan SCS capital structure by reducing its bank debt, which in turn angka sebelum restatement.
dengan mengurangi utang SCS terhadap bank yang secara may lower interest expenses and ultimately enhance SCS’s
tidak langsung dapat mengurangi biaya bunga dan pada competitiveness. Laporan Keuangan Konsolidasian tahun buku 2024 telah diaudit The Consolidated Financial Statements were audited by a
akhirnya diharapkan akan membuat SCS menjadi lebih oleh Kantor Akuntan Publik (KAP) serta telah selaras dengan Public Accounting Firm (KAP). The Company also engaged an
kompetitif. periode Laporan Keberlanjutan ini. Perseroan juga melibatkan external party, PT Sejahtera Rambah Asia (SRAI), to review the
3. Per tanggal 1 Juli 2024, PT BATIQA Hotel Manajemen sudah 3. Effective 1 July 2024, PT BATIQA Hotel Management ceased pihak eksternal, yaitu PT Sejahtera Rambah Asia (SRAI) untuk report’s quality based on sustainability reporting principles
tidak lagi mengelola BATIQA Jayapura. managing BATIQA Jayapura. memeriksa kualitas laporan sesuai dengan prinsip pelaporan and the applicable standards. The assurance process includes
4. Adanya kenaikan total aset dan total liabilitas lebih dari 4. Total assets and total liabilities increased by more than keberlanjutan dan standar yang diterapkan. Penujukan SRAI data verification and confirmation by all data contributors
20%. Penjelasan lebih lanjut mengenai perubahan signifikan 20%. Further details on this significant change are available telah melalui proses seleksi pengadaan yang telah disetujui and the highest-level officers of the relevant functions. In
ini dapat dlihat pada Laporan Tahunan 2024 Perseroan. in the Company’s 2024 Annual Report. Direksi serta telah mengikuti kebijakan kerja sama vendor. addition to the verification process, the Company has also
Proses penjaminan (assurance) mencakup verifikasi data dan validated all sustainability performance data and information
konfirmasi dari semua kontributor data serta pejabat tertinggi and obtained approval from the Board of Directors and the
dari fungsi terkait. Selain proses verifikasi, Perseroan juga telah Board of Commissioners prior to publication. [2-14]
melakukan validasi terhadap seluruh data dan informasi kinerja
keberlanjutan dan memperoleh persetujuan dari Direksi dan
TENTANG LAPORAN [G.1][2-2][2-3][2-4][2-5] Dewan Komisaris sebelum laporan dipublikasikan, termasuk
ABOUT THE REPORT dalam pemilihan topik material. [2-14]
TANGGAPAN TERHADAP UMPAN BALIK [G.3] RESPONSE TO FEEDBACK [G.3]
Laporan Keberlanjutan PT Surya Semesta Internusa Tbk. The Sustainability Report of PT Surya Semesta Internusa Tbk.
diterbitkan setiap tahun bersamaan dengan Laporan is published annually as a standalone document alongside Perseroan mengucapkan terima kasih kepada seluruh pemangku The Company extends its gratitude to all stakeholders for the
Tahunan secara tersendiri. Laporan ini menyajikan informasi the Annual Report. This report presents information on kepentingan atas saran dan kritik yang telah diberikan terkait feedback and suggestions provided on the 2023 Sustainability
mengenai pencapaian, strategi, dampak, respons terhadap achievements, strategies, impacts, responses to sustainability Laporan Keberlanjutan Tahun 2023. Berdasarkan masukan Report. Based on this input, we have made efforts to present
kinerja keberlanjutan, serta kontribusi terhadap pencapaian performance, and contributions toward the achievement of tersebut, kami berupaya untuk menyajikan data yang lebih more comprehensive data in this report by revising the
Tujuan Pembangunan Berkelanjutan (TPB) untuk periode 1 the Sustainable Development Goals (SDGs) for the period komprehensif dalam laporan keberlanjutan ini dengan prioritization of material topics and aligning our SDGs support
Januari hingga 31 Desember 2024. Laporan ini disusun dengan from 1 January to 31 December 2024. This report was melakukan penyesuaian prioritas topik material dan dukungan through focused group discussions. We have also enhanced
mengacu pada Peraturan Otoritas Jasa Keuangan (POJK) No. prepared in accordance with the Financial Services Authority terhadap TPB berdasarkan diskusi fokus terarah. Kami juga the accuracy of our energy use and emissions calculations.
51/POJK.03/2017 dan Surat Edaran Otoritas Jasa Keuangan Regulation (POJK) No. 51/POJK.03/2017 and Circular Letter berupaya untuk menyajikan data perhitungan energi dan emisi We welcome continued feedback on the 2024 Sustainability
(SEOJK) No. 16/SEOJK.04/2021, serta merujuk pada (with No. 16/SEOJK.04/2021, with reference to the Global Reporting yang lebih akurat. Kami juga membuka kesempatan untuk Report, which may be submitted through the feedback form at
reference to) Standar Global Reporting Initiatives (GRI) 2021 dan Initiative (GRI) Standards 2021 and the early adoption of IFRS menerima saran dan kritik terkait Laporan Keberlanjutan Tahun the end of this report or via the following channels:
early adoption IFRS S2: Climate-related Disclosure. Penyajian S2: Climate-related Disclosure. The data presented in this 2024, yang dapat disampaikan melalui lembar umpan balik di
data pada Laporan ini merupakan konsolidasi dari PT Surya report are a consolidation of PT Surya Semesta Internusa akhir laporan ini atau melalui:
Semesta Internusa Tbk (SSIA Group) beserta anak usahanya, Tbk (SSIA Group) and its subsidiaries, namely PT Suryacipta
yaitu PT Suryacipta Swadaya (Suryacipta), PT TCP Internusa Swadaya (Suryacipta), PT TCP Internusa (TCP), PT Nusa Raya
(TCP), PT Nusa Raya Cipta Tbk (NRCA), PT Suryalaya Anindita Cipta Tbk (NRCA), PT Suryalaya Anindita Internasional (SAI), PT
Kontak terkait Pelaporan [2-3]
Internasional (SAI), PT BATIQA Hotel Manajemen (BHM) tanpa BATIQA Hotel Manajemen (BHM), excluding BATIQA Jayapura, PT Contact Regarding the Report
BATIQA Jayapura, PT Ungasan Semesta Resort (USR), PT Ungasan Semesta Resort (USR), PT Sitiagung Makmur (SAM),
Sitiagung Makmur (SAM), dan PT Surya Energi Parahita (SEP). and PT Surya Energi Parahita (SEP). Public Relations PT Surya Semesta Internusa Tbk
Tempo Scan Tower, Lantai 20 | 20th Floor
Jl. H.R. Rasuna Said Kav. 3-4 Kuningan - Jakarta 12950, Indonesia
Beberapa informasi yang dinyatakan atau disajikan kembali Several data points have been restated, including the number of
Telp. | Phone: +6221 526 2121, 527 2121
(restatement) antara lain jumlah rumah terjual tahun 2022 houses sold in 2022 and room nights in 2023 due to calculation Faks | Fax: +6221 526 7878
dan room nights tahun 2023 karena adanya penyesuaian adjustments; land area sold in 2022 and 2023 due to a change Surel | E-mail: pr@suryainternusa.com
perhitungan; jumlah luas tanah dijual tahun 2022 dan in the unit of measurement from m² to hectares; energy use Situs web | Website: https://www.suryainternusa.com
2023 karena adanya pergantian satuan dari m2 ke ha; data and emissions data in 2022 and 2023 due to changes in
penggunaan energi dan emisi yang dihasilkan tahun 2022 dan calculation methodology; SIH customer satisfaction survey
2023 karena adanya perubahan metode perhitungan; survei data in 2023; water withdrawal and discharge data in 2022 and
kepuasan pelanggan SIH tahun 2023; data pengambilan dan 2023, as well as water consumption in 2022 due to calculation
40 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 41
Page 22
Tentang Laporan
About the Report
TOPIK MATERIAL [3-1][3-2] MANAJEMEN SUMBER DAYA | RESOURCE MANAGEMENT
MATERIAL TOPICS
Berdasarkan isu-isu yang signifikan bagi Perseroan dan Based on issues identified as significant to the Company and
pemangku kepentingan dalam kelangsungan usaha, Perseroan its stakeholders in ensuring business continuity, the Company
telah menetapkan topik material melalui diskusi kelompok determined its material topics through a focused group
terfokus bersama Direksi serta pemangku kepentingan internal discussion held on 16 January 2025 in Jakarta, involving the
dan eksternal yang dilaksanakan pada tanggal 16 Januari 2025 Board of Directors as well as internal and external stakeholders.
di Jakarta. Dalam Laporan Keberlanjutan ini, kami berfokus In this Sustainability Report, we focus on seven material topics Kepentingan Topik Material | The Importance of Material Topic Pilar Strategi Keberlanjutan | Sustainability Strategy Pillar
pada 7 topik material sebagai isu utama dari aspek ekonomi, identified as key issues across economic, environmental,
Perseroan membutuhkan bahan baku atau material dengan kualitas Lingkungan | Environmental
lingkungan, dan sosial yang berdampak pada keberlanjutan and social aspects that impact the Company’s sustainability.
yang baik, dengan berupaya mengurangi dampak negatif pada “Protecting the Environment”
Perseroan. Pemetaan topik material dilakukan berdasarkan The mapping of these material topics is aligned with our
lingkungan.
empat pilar dan dukungan kami terhadap Tujuan Pembangunan Four Strategic Pillars and underscores our commitment to The Company needs raw materials or materials with good quality
Berkelanjutan (TPB). supporting the Sustainable Development Goals (SDGs). in order to reduce its adverse impacts on the environment.
Batasan dan Dampak | Boundaries and Impacts
Daftar dan Alasan Topik Material, serta Batasan Dampak [3-2][3-3]
List and Reasons for Material Topics, and Impact Boundaries Internal Eksternal | External
Karyawan Partner Bisnis dan Pelanggan
Employees Business Partners and Customers
LAYANAN UNGGUL | SERVICE EXCELLENCE
INOVASI DAN TEKNOLOGI | INNOVATION AND TECHNOLOGY
Kepentingan Topik Material | The Importance of Material Topic Pilar Strategi Keberlanjutan | Sustainability Strategy Pillar
Perseroan menyadari bahwa kompetensi sumber daya manusia • Produk dan Jasa | Products and Services
kami diperlukan untuk mencapai kinerja optimal, menghasilkan “Delivering Product & Service Excellence”
produk dan layanan yang berkualitas, menjamin keberlangsungan • Insan | People Kepentingan Topik Material | The Importance of Material Topic Pilar Strategi Keberlanjutan | Sustainability Strategy Pillar
usaha, serta memberikan nilai tambah bagi seluruh pemangku “Looking after People”
kepentingan. Dengan demikan, kami selalu berupaya untuk Sebagai perusahaan yang bergerak di berbagai bidang jasa, kami Produk dan Jasa | Products and Services
memberikan pendidikan dan pelatihan dalam rangka meningkatkan terus berupaya untuk berinovasi dan menggunakan teknologi “Delivering Product & Service Excellence”
kompetensi seluruh karyawan. terbarukan untuk menjaga kepuasan pelanggan atas kualitas
The Company recognizes that the competence of our human produk dan layanan kami.
resources is essential to achieve optimal performance, produce As a company operating in various services sectors, we continuously
quality products and services, ensure business sustainability, and strive to innovate and utilize renewable technologies to maintain
provide added value to all stakeholders. Therefore, we constantly customer satisfaction with the quality of our products and services.
strive to provide education and training to enhance the competency
Batasan dan Dampak | Boundaries and Impacts
of all employees.
Internal Eksternal | External
Batasan dan Dampak | Boundaries and Impacts
Karyawan dan Pemegang Saham Pelanggan, Partner Bisnis
Internal Eksternal | External
Employees and Shareholders Customers, Business Partners
Karyawan dan Pemegang Saham Partner Bisnis, Pelanggan, dan Masyarakat Lokal
Employees and Shareholders Business Partners, Customers, and Local Communities
42 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 43
Page 23
Tentang Laporan
About the Report
KESEJAHTERAAN, KESELAMATAN, DAN KESEHATAN KARYAWAN
KESELAMATAN DAN KESEHATAN PELANGGAN | CUSTOMER HEALTH AND SAFETY EMPLOYEE WELL-BEING, HEALTH, AND SAFETY
Kepentingan Topik Material | The Importance of Material Topic Pilar Strategi Keberlanjutan | Sustainability Strategy Pillar Kepentingan Topik Material | The Importance of Material Topic Pilar Strategi Keberlanjutan | Sustainability Strategy Pillar
Sebagai perusahaan yang bergerak di bidang jasa, kami Produk dan Jasa | Products and Services Kami memastikan untuk menciptakan lingkungan kerja yang layak Insan | People
mengutamakan keselamatan dan kesehatan pelanggan untuk “Delivering Product & Service Excellence” dan aman dengan memprioritaskan keselamatan dan kesehatan “Looking after People”
kerja (K3) karyawan. Kami juga memastikan perlakuan yang
meningkatkan nilai dan kepercayaan.
setara untuk seluruh karyawan dengan menjaga keberagaman
As a service company, we prioritizes customer safety and health di Perseroan.
to increase value and trust. We create a decent and safe working environment by prioritizing
Batasan dan Dampak | Boundaries and Impacts Occupational Health and Safety (OHS). We also ensure equal
treatment for all employees by maintaining diversity within the
Internal Eksternal | External Company.
Karyawan dan Pemegang Saham Pelanggan Batasan dan Dampak | Boundaries and Impacts
Employees and Shareholders Customers
Internal Eksternal | External
Karyawan dan Pemegang Saham Pemerintah, Partner Bisnis, Masyarakat Lokal
Employees and Shareholders Government, Business Partners, Local Community
MANAJEMEN LIMBAH DAN AIR | WASTE AND WATER MANAGEMENT
MANAJEMEN IKLIM | CLIMATE MANAGEMENT
Kepentingan Topik Material | The Importance of Material Topic Pilar Strategi Keberlanjutan | Sustainability Strategy Pillar
Dampak negatif dari kegiatan usaha kami adalah limbah, baik Lingkungan | Environmental
limbah padat maupun limbah cair yang bersifat Bahan Berbahaya “Protecting the Environment”
dan Beracun (B3) maupun Non-B3. Perseroan juga memerlukan Kepentingan Topik Material | The Importance of Material Topic Pilar Strategi Keberlanjutan | Sustainability Strategy Pillar
banyak air untuk menjalankan usahanya. Untuk itu, Perseroan Dalam kegiatan opreasionalnya, Perseroan memanfaatkan energi Lingkungan | Environmental
bertanggung jawab dalam mengelola air, limbah, dan efluen agar dalam jumlah yang cukup signifikan, baik dari penggunaan bahan “Protecting the Environment”
tidak mencemari lingkungan sekitar serta memastikan buangan bakar maupun listrik sehingga menghasilkan emisi Gas Rumah
efluen di bawah standar baku mutu yang ditetapkan. Kaca (GRK). Perseroan secara penuh menyadari bahwa kami tidak
The adverse impacts of our business activities include waste, dapat menghindari penggunaan bahan bakar dan listrik, akan tetapi
Perseroan terus berupaya dalam melakukan efisiensi penggunaan
both solid and liquid, classified as Hazardous and Toxic Materials bahan bakar dan listrik dengan harapan emisi GRK yang kami
(B3) as well as Non-B3. The Company also consumes a significant hasilkan mengalami penurunan.
amount of water to operate its businesses. Therefore, the Company In our operations, we consume a significant amount of energy
is responsible for managing water, waste, and effluents to prevent generated by fuel and electricity, resulting in greenhouse gas
pollution of the surrounding environment and ensure that effluent (GHG) emissions. We are keenly aware that we cannot avoid fuel
and electricity consumption. However, we continuously strive to
discharge is below the established quality standards. efficiently consume fuel and electricity in order to reduce our GHG
emissions.
Batasan dan Dampak | Boundaries and Impacts
Batasan dan Dampak | Boundaries and Impacts
Internal Eksternal | External
Internal Eksternal | External
Karyawan Pemerintah, Partner Bisnis, Masyarakat Lokal
Employees Government, Business Partners, Local Community Karyawan Pemerintah dan Masyarakat Lokal
Employees Government and Local Community
44 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 45
Page 24
Tata Kelola Berkelanjutan
Sustainability Governance
TATA KELOLA BERKELANJUTAN Dalam pengelolaannya, Divisi Investor Relations & Corporate In fulfilling its role, this Division also collaborates with other
Communications juga bekerja sama dengan fungsi dan divisi functions and divisions to strategically integrate sustainability
SUSTAINABILITY GOVERNANCE
lain untuk menanamkan kinerja berkelanjutan secara strategis into the Company’s operations. ESG Key Performance Indicators
dan terintergrasi. Divisi Investor Relations & Corporate (KPIs) are monitored quarterly for each subsidiary. [E.1][2-12]
Communications akan memonitor KPI LST setiap kuartal ke [2-13][2-14]
STRUKTUR TATA KELOLA PERSEROAN [2-9] CORPORATE GOVERNANCE STRUCTURE [2-9] masing-masing anak perusahaan. [E.1][2-12][2-13][2-18]
Struktur Tata Kelola Perseroan terdiri dari Rapat Umum The Company’s governance structure comprises the General Tugas Divisi Investor Relations & Corporate Communications The Investor Relations & Corporate Communications Division’s
Pemegang Saham (RUPS), Dewan Komisaris, dan Direksi Meeting of Shareholders (GMS), the Board of Commissioners, antara lain: duties are as follows:
yang memiliki peran penting dalam penerapan GCG secara and the Board of Directors, each playing a vital role in the • Mengatur perencanaan Perseroan, termasuk strategi • Managing the Company ’s planning, including the
efektif. RUPS merupakan badan tata kelola tertinggi dalam effective implementation of GCG. The GMS serves as the keberlanjutan, serta memastikan inisiatif dan target sustainability strategy and ensuring that sustainability
Perseroan. RUPS berperan dalam mengambil keputusan highest governance body, responsible for making strategic keberlanjutan telah menjadi bagian dalam perencanaan initiatives and targets are included in the short and long-
strategis yang didasarkan pada kepentingan Perseroan, decisions in the best interest of the Company, in line with the bisnis jangka pendek dan panjang pada holding, unit bisnis, term business plans of the holding Company, business
dengan memperhatikan ketentuan dalam Anggaran Dasar dan Articles of Association and applicable regulations. The Board of dan anak usaha. units and subsidiaries.
peraturan yang berlaku. Dewan Komisaris berfungsi sebagai Commissioners functions as the supervisory body, supported • Memastikan efektivitas strategi komunikasi internal dan • Ensuring the effectiveness of internal and external
organ pengawasan yang didukung oleh Komite Audit dan Komite by the Audit Committee and the Remuneration Committee, eksternal terkait isu keberlanjutan, serta berperan sebagai communication strategies related to sustainability issues,
Remunerasi, sementara Direksi bertanggung jawab penuh while the Board of Directors is fully responsible for managing koordinator dalam program tanggung jawab sosial dan as well as acting as the coordinator of the corporate social
atas pengelolaan Perseroan, dengan dukungan dari Sekretaris the Company, with support from the Corporate Secretary and lingkungan (TJSL). and environmental responsibility (CSER) program.
Perusahaan dan Unit Audit Internal. Adapun komposisi Dewan the Internal Audit Unit. The composition of both the Board
Komisaris dan Direksi ditentukan sesuai kompleksitas of Commissioners and the Board of Directors is determined
Informasi lebih rinci terkait nominasi, pemilihan, evaluasi kinerja, serta kebijakan dan besaran
perusahaan sesuai Pedoman Tata Kelola Perusahaan. [2-10][2-11] based on the Company’s scale and complexity, in accordance
remunerasi Direksi dan Dewan Komisaris dapat dilihat pada Laporan Tahunan PT Surya
with the Corporate Governance Guidelines. [2-10][2-11] Semesta Internusa Tbk 2024 halaman 197-198. Adapun kinerja pengelolaan dampak Perseroan
terhadap ekonomi, lingkungan, dan sosial menjadi salah satu faktor dalam penentuan besaran
DEWAN KOMISARIS
remunerasi Direksi. [2-10][2-11][2-18][2-19][2-20][2-21]
Board of Commissioner For detailed information on the nomination, appointment, performance evaluation, and
remuneration policy and amounts for the Board of Directors and Board of Commissioners,
please refer to page 197-198 of the 2024 Annual Report of PT Surya Semesta Internusa Tbk.
The Company’s performance in managing its economic, environmental, and social impacts is
KOMITE REMUNERASI
Remuneration Committe
KOMITE AUDIT
Audit Committe
one of the factors considered in determining the remuneration of the Board of Directors. [2-10]
[2-11][2-18][2-19][2-20][2-21]
DIREKSI
Board of Directors
PELATIHAN TERKAIT KEBERLANJUTAN [E.2][2-17][404-2] SUSTAINABILITY-RELATED TRAINING [E.2][2-17][404-2]
Selama tahun 2024, karyawan SSIA termasuk Direksi mengikuti In 2024, SSIA employees, including members of the Board of
CORPORATE SECRETARY INTERNAL AUDIT
berbagai pelatihan terkait keberlanjutan, di antaranya: Directors, participated in various sustainability-related training
programs, as follows:
Kategori Peserta
Topik Pelatihan Tanggal Pelaksanaan
CORPORATE PLANNING BUSINESS HUMAN RESOURCE & INFORMATION INVESTOR RELATIONS & Participants
& RISK MANAGEMENT DEVELOPMENT GENERAL AFFAIRS
FINANCE ACCOUNTING LEGAL TECHNOLOGY CORPORATE COMMUNICATIONS Training Topics Training Date
Category
Saat ini, Perseroan belum memiliki fungsi khusus untuk The Company currently does not have a dedicated function Rising The ESG Wave in The Build Idustry by Royal 21 Maret 2024 Karyawan SSIA
Institution of Chartered Surveyors (RICS) Singapore 21 March 2024 SSIA Employees
mengelola kinerja keberlanjutan. Namun, sesuai dengan solely responsible for managing sustainability performance.
Kebijakan Keberlanjutan Perseroan, komitmen terhadap However, in line with the Company’s Sustainability Policy,
31 Juli 2024 Karyawan SSIA
keberlanjutan telah menjadi tanggung jawab bersama bagi the commitment to sustainability is a shared responsibility Bloomberg Sustainable Business Summit – Singapore
31 July 2024 SSIA Employees
seluruh Direksi yang dipimpin oleh Presiden Direktur, baik among all members of the Board of Directors, led by the
di tingkat Holding, unit bisnis, maupun anak usaha. Kinerja President Director, across the Holding, business units, and Karyawan SSIA dan Direksi
SSIA Group ESG Forum by Trisakti Sustainability Center
Direksi akan dievaluasi sesuai Key Performance Indicators subsidiaries. The performance of the Board of Directors 13 September 2024 SSIA Employees and Board
(TSC) & Sejahtera Rambah Asia Indonesia (SRAI)
of Directors
(KPI) yang berlaku, termasuk KPI terkait keberlanjutan will be evaluated based on applicable Key Performance
terkait penerapan inisiatif LST. Proses pengelolaan kinerja Indicators (KPIs), including sustainability-related KPIs linked Net Zero Carbon Cities by Royal Institution of Chartered
23 Oktober 2024 Karyawan SSIA
keberlanjutan didukung dan dikoordinasikan oleh Divisi Investor to the implementation of ESG initiatives. The sustainability Surveyors (RICS) & Real Estate Developers Association
23 October 2024 SSIA Employees
Relations & Corporate Communications, yang kemudian management process is supported and coordinated by (REDAS) Singapore
melaporkan kinerja keberlanjutan langsung kepada Direksi. the Investor Relations & Corporate Communications Strengthening the Position of CCO —Turning Costs into Karyawan SSIA
Division, which reports directly to the Board of Directors. 6-7 November 2024
Values by EGA Briefings SSIA Employees
46 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 47
Page 25
Tata Kelola Berkelanjutan
Sustainability Governance
KOMITMEN TATA KELOLA KEBERLANJUTAN SUSTAINABILITY GOVERNANCE AND RISK 5. Tantangan dalam memilih pemasok yang telah menerapkan 5. Selecting suppliers that have integrated sustainability into
DAN MANAJEMEN RISIKO [E.3][2-23][2-24] MANAGEMENT COMMITMENT [E.3][2-23][2-24] keberlanjutan dalam operasionalnya. their operations is also a continuing challenge.
Perseroan memperhatikan prinsip-prinsip manajemen The Company pays close attention to risk management Perseroan memandang tantangan dan permasalahan ini sebagai The Company views these challenges as opportunities to
risiko sebagai bagian dari penerapan praktik tata kelola principles as part of the implementation of good corporate peluang untuk terus meningkatkan kinerja keberlanjutan. continuously improve its sustainability performance.
perusahaan yang baik (good corporate governance/GCG) governance (GCG) practices through the implementation of
dengan mengikuti pedoman Sistem Manajemen Risiko ISO the ISO 31000:2018 Risk Management — Guidelines, as well as KODE ETIK DAN BUDAYA KEBERLANJUTAN CODE OF CONDUCT AND CORPORATE
31000:2018 serta Kebijakan Manajemen Risiko. Secara berkala, the Risk Management Policy. The Company regularly identifies PERSEROAN [F.1] SUSTAINABILITY CULTURE [F.1]
Perseroan mengidentifikasi dan memetakan risiko berdasarkan and maps risks based on a taxonomy that contains nine risk
taksonomi yang mencakup sembilan kategori risiko, yaitu risiko categories i.e. market risk, legal risk, financial risk, commercial Pedoman Perilaku dan Kode Etik Perusahaan menjadi pondasi The Company’s Code of Conduct and Ethics serves as the
pasar, risiko hukum, risiko keuangan, risiko komersial, risiko risk, operational risk, human resources risk, information bagi seluruh karyawan Perseroan dalam menjalankan tugas foundation for all employees in carrying out their professional
operasional, risiko sumber daya manusia, risiko teknologi technology risk, disaster risk, and project risk. Each risk is profesional mereka. Pedoman ini mengatur nilai-nilai kejujuran duties. The Code outlines the values of honesty and a culture of
informasi, risiko bencana, dan risiko proyek. Setiap risiko assessed based on the likelihood and impact. dan budaya integritas yang harus dipatuhi oleh setiap individu di integrity that every individual within the Company is expected to
dievaluasi berdasarkan tingkat kemungkinan dan dampaknya. Perseroan. Secara berkala, Perseroan mengadakan sosialisasi uphold. The Company regularly conducts awareness campaigns
mengenai kode etik dan budaya keberlanjutan kepada seluruh on the Code of Ethics and sustainability culture through various
Di sisi lain, Perseroan telah menetapkan rencana mitigasi untuk In addition, the Company has prepared a risk mitigation plan karyawan melalui berbagai saluran komunikasi dengan tujuan communication channels to enhance understanding and
setiap risiko yang ada dan mengevaluasi nilai risiko residual and evaluated the residual risk value after the implementation untuk meningkatkan kesadaran mengenai penerapan kode promote environmentally conscious behavior. In 2024, outreach
setelah langkah mitigasi diterapkan. Berdasarkan pemetaan of the risk plan. Based on the aforementioned risk mapping, the etik dan mendorong perubahan perilaku yang lebih ramah efforts included posts on SSIA’s social media platforms and a
risiko yang dilakukan, Perseroan menyadari bahwa risiko Company understands that climate risk can lead to increased lingkungan. Pada tahun 2024, sosialisasi dilakukan melalui series of TRUE Day events organized by the Human Resources
iklim dapat berdampak pada peningkatan risiko keuangan, financial, operational, disaster, and project risks. Therefore, postingan di salah satu media sosial SSIA serta penyelenggaraan (HR) Division between June and August. Throughout the year, no
operasional, bencana, serta risiko proyek. Oleh karena itu, through the Sustainability Pillar, the Company strives to rangkaian event TRUE Day oleh Divisi Human Resources (HR) violations of the Code of Ethics were reported. Nonetheless, the
melalui Pilar Keberlanjutan, Perseroan berupaya untuk mitigate these risks through efficient cost management, pada bulan Juni-Agustus 2024. Sepanjang tahun 2024, tidak Company continues to remind employees to maintain personal
mengurangi risiko tersebut dengan pengelolaan biaya yang expenditure prioritization, and evaluation of cash flows. ada pelanggaran etika yang terjadi, namun demikian, Perseroan credibility and uphold the Company’s reputation.
efisien, prioritas pengeluaran, dan evaluasi arus kas. terus mengimbau karyawan untuk menjaga kredibilitas pribadi
dan reputasi Perseroan.
Informasi lebih lanjut mengenai Tata Kelola Perseroan dan Manajemen Risiko dapat dilihat pada
DUKUNGAN TERHADAP ANTIKORUPSI ANTI-CORRUPTION SUPPORT
Laporan Tahunan PT Surya Semesta Internusa Tbk 2024 halaman 166 dan halaman 230-235.
For more information on Corporate Governance and Risk Management, please refer to page 166
and page 230-235 of the 2024 Annual Report of PT Surya Semesta Internusa Tbk. SSIA belum melaksanakan assessment terkait risiko korupsi SSIA has yet to conduct a corruption risk assessment in 2024.
pada tahun 2024. Namun demikian, komitmen Perseroan However, the Company’s commitment to anti-corruption and
terhadap perilaku antikorupsi dan antigratifikasi telah tertuang anti-gratification practices is reflected in its Code of Conduct.
dalam Pedoman Perilaku (Code of Conduct). Program antikorupsi The Company’s commitment to anti-corruption and anti-
Permasalahan dan Tantangan dalam Penerapan Kinerja Challenges and Issues in Implementing Sustainability dan antigratifikasi menjadi salah satu upaya dalam penegakan gratification practices is embedded in its Code of Conduct.
Keberlanjutan [E.5] Performance [E.5] etika bisnis di SSIA Group. Perseroan juga menerapkan dan This program is a key initiative in upholding business ethics
Untuk mencapai kinerja Perseroan, kami telah mengidentifikasi To achieve the Company’s performance goals, we have identified merujuk pada Undang-Undang No. 8 Tahun 2010 tentang across the SSIA Group. The Company also refers to and adopts
dan melakukan pemetaan atas permasalahan maupun tantangan and mapped key issues and challenges in implementing Pencegahan dan Pemberantasan Tindak Pidana Pencucian Law No. 8/2010 on the Prevention and Eradication of Money
yang dihadapi dalam penerapan kinerja keberlanjutan, antara sustainability performance, as follows: Uang guna mendukung Pemerintah dalam rangka mewujudkan Laundering as part of its support for the Government’s efforts
lain: keadilan dan iklim usaha yang sehat. [205-1] to promote justice and a healthy business environment. [205-1]
1. Perseroan mengelola tiga pilar bisnis, yaitu sektor properti, 1. Managing the Company’s three core business pillars,
konstruksi, dan perhotelan, yang melibatkan mitra dan i.e. property, construction, and hospitality, involves a Perseroan dan seluruh insan SSIA berkomitmen untuk SSIA and all its personnel are committed to prioritizing
pemasok yang beragam untuk memahami konteks diverse range of partners and suppliers, each requiring mengutamakan kepentingan perusahaan di atas kepentingan the Company’s interests over personal, familial, group, or
keberlanjutan. an understanding of sustainability contexts. pribadi, keluarga, kelompok, atau golongan, guna menghindari organizational interests, in line with Law No. 20/2001, which
2. Sektor properti dan konstruksi sangat bergantung pada 2. The property and construction sectors are highly dependent praktik korupsi dan gratifikasi sesuai dengan Undang-Undang amends Law No. 31/1999 on the Eradication of Corruption.
sumber daya alam dalam operasionalnya, sehingga on natural resources, requiring the sustainable use of No. 20 Tahun 2001 tentang Perubahan atas Undang-Undang The Company strives to foster a transparent and competitive
Perseroan harus memastikan keberlanjutan penggunaan environmentally friendly materials. No. 31 Tahun 1999 tentang Pemberantasan Tindak Pidana business climate while avoiding actions that may lead to
material yang ramah lingkungan. Korupsi. Perseroan akan berupaya untuk menciptakan conflicts of interest or involve corrupt, collusive, or nepotistic
3. Persyaratan desain bangunan yang semakin ketat 3. Increasingly stringent building design requirements present iklim persaingan usaha yang sehat dan transparan, maupun practices. Conflict of interest practices are also regulated
menantang kami untuk menjaga keseimbangan antara challenges in balancing economic, environmental, social, menghindari perilaku atau tindakan yang dapat menimbulkan through the Board of Commissioners and Board of Directors
aspek ekonomi, lingkungan, sosial, dan teknologi. and technological aspects. konflik kepentingan serta praktik korupsi, kolusi, dan nepotisme Board Manual and the Company’s Corporate Governance
4. Tantangan dalam pasokan material ramah lingkungan 4. Sourcing environmentally friendly materials remains (KKN). Praktik benturan kepentingan juga telah diatur dalam Guidelines. In addition, Umana LXR also organizes anti-
karena minimnya pemasok material ramah lingkungan, a challenge due to the limited number of sustainable Pedoman Kerja (Board Manual) Dewan Komisaris dan Direksi corruption-related training once a year. Throughout 2024,
besarnya biaya untuk penggunaan material ramah suppliers, high associated costs, and the difficulty of serta Pedoman Tata Kelola Perusahaan. Selain itu, Umana there were no reported cases of corruption, gratification, or
lingkungan, serta sulitnya mencari bahan alternatif finding renewable alternatives for construction materials. LXR juga menyelenggarakan pelatihan terkait antikorupsi conflicts of interest within the Company. [2-15][205-3]
terbarukan untuk bahan bangunan properti. setiap setahun sekali. Sepanjang tahun 2024, tidak ada kasus
korupsi, gratifikasi, maupun konflik kepentingan yang terjadi
di lingkungan Perseroan. [2-15][205-3]
48 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 49
Page 26
Tata Kelola Berkelanjutan
Sustainability Governance
Pemangku Kepentingan Topik Utama Metode Pelibatan dan Frekuensi Tanggapan dan Tindak Lanjut
SISTEM PELAPORAN PELANGGARAN[2-16][2-25][2-26] WHISTLEBLOWING SYSTEM (WBS) [2-16][2-25][2-26] Stakeholders Key Concerns Method of Engagement and Frequency Response and Follow Up
Sistem Pelaporan Pelanggaran (Whistleblowing System The Whistleblowing System (WBS) serves as a reporting channel INTERNAL
atau WBS) adalah wadah untuk mengungkapkan tindakan for violations, unlawful acts, unethical behavior, or other
Pemegang Saham • Kinerja tahunan • RUPS Tahunan, RUPS Luar Biasa • Menerbitkan Laporan Tahunan
pelanggaran, perbuatan melawan hukum, perilaku tidak etis, actions that may harm the Company or its stakeholders. Every Perseroan Annual GMS, Extraordinary GMS dan Laporan Keberlanjutan
Shareholders
atau tindakan lain yang dapat merugikan Perseroan maupun complaint received will be verified to ensure the veracity and Company annual • Paparan publik Publishing Annual Report and
pemangku kepentingan. Setiap pengaduan yang diterima akan existence of evidence, before proceeding to the investigation performance Public expose Sustainability Report
diverifikasi untuk memastikan kebenaran dan keberadaan or resolution stage. The development of the WBS reflects • Arah perusahaan dan • Korespondensi • Mengembangkan strategi
strategi pertumbuhan Correspondence perusahaan yang adaptif
bukti, sebelum dilanjutkan ke tahap investigasi maupun tahap SSIA’s commitment to strengthening the implementation Company direction and • Siaran pers/media dan wawancara Developing adaptive company
penyelesaian. Pengembangan WBS di Perseroan merupakan of GCG principles, in accordance with Financial Services growth strategy Media/Press release and interviews strategies
bagian dari komitmen SSIA untuk meningkatkan penerapan Authority (OJK) regulations and as outlined in the Company’s • Kinerja keberlanjutan • Pertemuan analis keuangan • Mempersiapkan laporan kinerja
prinsip GCG dalam rangka kepatuhan terhadap kebijakan Whistleblowing Policy. Through the WBS, the Company aims Sustainability Financial analyst gatherings rutin
performance • Rapat investor Preparing regular performance
Otoritas Jasa Keuangan (OJK) yang juga diatur dalam Kebijakan to provide an early warning mechanism to detect potential • Aksi korporasi Investor meetings reports
Pelaporan Pelanggaran. Dengan adanya WBS, Perseroan misconduct that could negatively impact or disrupt its business Corporate actions • Menyiapkan siaran pers
berharap dapat mendeteksi secara dini (early warning) potensi operations. preparing press releases
masalah akibat pelanggaran yang dapat merugikan atau • Merespons dan menyelaraskan
regulasi pasar modal
mengganggu kelancaran bisnis Perseroan. Responding and aligning to
capital market regulations
• Memberikan solusi atas
pertanyaan investor
Pelaporan pelanggaran dapat disampaikan oleh pelanggan, vendor, maupun seluruh Providing solutions to investor
pihak lainnya secara tertulis dengan menyampaikan surat resmi yang ditujukan questions
kepada Sekretaris Perusahaan, melalui email ke corpsec1@suryainternusa.com, • Pengkinian data di situs web dan
maupun situs web Perseroan: https://www.suryainternusa.com/id/good-corporate- media sosial SSIA
governance/whistleblowing-system. Sepanjang tahun 2024, tidak ada pelaporan Data update on SSIA website and
pelanggaran yang diterima oleh Perseroan melalui WBS. social media
Reports of violations may be submitted by customers, vendors, and all other
stakeholders in writing via an official letter addressed to the Corporate Secretary,
by email to corpsec1@suryainternusa.com, or through the Company’s website: https://
www.suryainternusa.com/id/good-corporate-governance/whistleblowing-system. In
2024, the Company did not receive any violation reports through the WBS.
Karyawan • Remunerasi dan • Townhall dan forum yang • Penjelasan arah Perseroan
Employees tunjangan dipimpin oleh CEO atau senior melalui forum Townhall
Remuneration and manajemen, minimal dua kali Explanation of the direction
allowances setahun of the Company through the
• Pengembangan karier Townhall and forum led by CEO Townhall forum
dan kesempatan or senior management, at least • Penetapan remunerasi
pelatihan twice a year Determination of remuneration
PELIBATAN PEMANGKU KEPENTINGAN [E.4][2-29] STAKEHOLDERS ENGAGEMENT [E.4][2-29] Career development and • Survei keterlibatan karyawan • Penilaian kinerja berbasis KPI,
training opportunities Employee engagement survey dilakukan berkala setiap tahun
• Keselamatan, kesehatan, • Email komunikasi internal dan KPI-based performance
Dalam rangka memenuhi kebutuhan pemangku kepentingan In order to meet the needs of internal and external stakeholders,
dan kesejahteraan kerja SSI Internal Portal (SIP!) appraisal, conducted annually
internal dan eksternal, Perseroan melakukan pemetaan the Company conducts stakeholder mapping as outlined in Occupational health, Internal communications email • Human Resources Information
pemangku kepentingan yang tertera dalam Pedoman Perilaku, the Code of Conduct, which sets standards of behavior for safety, and welfare and SSI Internal Portal (SIP!) System (HRIS) untuk
yang mengatur standar perilaku dalam berinteraksi dan interaction and engagement in accordance with the principles • Keseimbangan • Employee gathering dan memudahkan administrasi yang
kehidupan kerja aktivitas ekstrakurikuler dibutuhkan karyawan
pelibatan sesuai dengan prinsip kewajaran dan kesetaraan. of fairness and equality.
Work-life balance Employee gathering and Human Resources Information
extracurricular activities System (HRIS) to facilitate
the administration needed by
employees
• Pelatihan dan pendidikan
karyawan
Employee training and education
• Penetapan peraturan dan
pelatihan K3 secara berkala
Establishment of regulations and
regular OHS training
• Pelaksanaan employee gathering
Implementation of employee
gathering
50 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 51
Page 27
Tata Kelola Berkelanjutan
Sustainability Governance
Pemangku Kepentingan Topik Utama Metode Pelibatan dan Frekuensi Tanggapan dan Tindak Lanjut Pemangku Kepentingan Topik Utama Metode Pelibatan dan Frekuensi Tanggapan dan Tindak Lanjut
Stakeholders Key Concerns Method of Engagement and Frequency Response and Follow Up Stakeholders Key Concerns Method of Engagement and Frequency Response and Follow Up
EKSTERNAL | EXTERNAL
Pelanggan • Produk dan kualitas • Survei kepuasan pelanggan dan • Providing one-stop service for Partner Bisnis • Kualitas produk dan • Pengembangan kemitraan • Menerbitkan Laporan Tahunan
Customers layanan tenant tahunan customers di kawasan industri Business Partners jasa Partnership development dan Laporan Keberlanjutan
Product and service Annual customer and tenant Providing one-stop service for Product and service • Forum, komunitas, dan asosiasi Publishing Annual Report and
quality satisfaction survey customers in industrial estate quality Forums, communities, and Sustainability Report
• Pelayanan pelanggan • Aplikasi untuk tenant • Kunjungan tenant • Pemilihan partner associations • Menyiapkan laporan kinerja
Customer service Application for tenants Tenant visit sesuai peraturan rutin
• Informasi keamanan • Komunikasi melalui media sosial • Survei pelanggan Selection of partners Preparing regular performance
dan kesehatan terkait dan situs web Perseroan Customer survey according to regulations
reports
produk dan layanan Communication through the • Terus mengembangkan • Kepatuhan terhadap
• Membagikan praktik terbaik
peraturan
Safety and health Company’s social media and produk dan layanan yang Sharing best practices
Compliance with
information regarding corporate website berkelanjutan
regulations
products and services Continue developing • Evaluasi kinerja
• Pengelolaan fasilitas sustainable product and Performance evaluation
Facility management services
• Pengkinian data di situs web
dan media sosial SSIA
Data update on SSIA website
and social media Masyarakat Lokal • Keterlibatan Kegiatan pengembangan • Program society management
Local Communities Perseroan dalam masyarakat yang terjadwal dan dalam pengelolaan kawasan
pengembangan berkelanjutan industri
masyarakat Scheduled and continuous Society management
Company involvement in community development activities program in industrial estate
community development management
Pemerintah • Kepatuhan dengan • Forum komunikasi • Pengembangan properti dan • Penyediaan lapangan • Keterlibatan dalam program
Government hukum dan peraturan Forum communication kawasan industri berbasis kerja sesuai komunitas
yang berlaku • Laporan Keuangan, Laporan keberlanjutan dengan company
Involvement in community
Compliance with Tahunan, dan Laporan Sustainability-based requirements
programs
applicable laws and Keberlanjutan property and industrial estate Provision of employment
• Program TJSL
regulations Financial Report, Annual Report, development in accordance with
company requirements CSER Programs
• Implementasi dari and Sustainability Report • Implementasi K3 serta
tanggung jawab sosial perolehan sertifikasi seperti
Implementation of social CHSE dan ISO 45001 secara
responsibility internal oleh Perseroan dan
eksternal oleh JAS-ANZ
dan Sucofindo International
Certification Services
OHS implementation, as well as
obtaining certifications such as
CHSE and ISO 45001 internally
by the Company and externally
by JAS-ANZ and Sucofindo
International Certification
Services
• Membagikan praktik terbaik
Sharing best practices
Kontraktor • Pemilihan partner • Vendor meeting • SOP Procurement
Contractors sesuai peraturan • Vendor procurement process • Dokumen evaluasi kinerja
Selection of partners • Kontrak kerja Performance evaluation
according to regulations Work contract documents
• Kepatuhan terhadap • Mekanisme penyerahan kerja
peraturan Work delivery mechanism
Compliance with
regulations
• Evaluasi kinerja
Performance evaluation
52 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 53
Page 28
Delivering Product and Service Excellence
Delivering Product and Service Excellence
Delivering
Product
and Service
Excellence
692,2%yoy
Kegiatan Volunteer 28uild Habitat for Humanity yang Diikuti oleh Siswa SMK Serah Terima Donasi Beasiswa SMK Suryacipta 2024 Peningkatan Pemasaran Properti
Suryacipta Handover of SMK Suryacipta 2024 Scholarship Donation
Volunteer Activity 28uild Habitat for Humanity Participated in by Students of Penjualan Tanah
SMK Suryacipta Increase in Property Marketing –
Land Sales
26,8%yoy
Peningkatan Nilai Kontrak
Konstruksi Baru
Increase in New Construction
Contract Value
Skor Survei Kepuasan Pelanggan:
Customer Satisfaction Survey
Scores:
Penyerahan Bibit Pohon Mahoni ke Dinas Lingkungan Hidup Karawang
Handover of Mahogany Tree Saplings to the Karawang Environmental Department
SSIA Group bersama Gran Melia Jakarta Mengadakan Donor Darah Rutin
SSIA Group, together with Gran Melia Jakarta, Held a Routine Blood Donation 77,1% Unit Properti
Property Unit
92,4%* Unit Perhotelan
Hospitality Unit
82,5% Unit Konstruksi
Construction Unit
54 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report *Tidak termasuk BATIQA Jayapura. 55
*Excludes BATIQA Jayapura.
Page 29
Delivering Product and Service Excellence
Delivering Product and Service Excellence
KINERJA EKONOMI Nilai Ekonomi Langsung dan Didistribusikan (Miliar Rupiah) [201-1]
Direct Economic Value Generated and Distributed (Billion Rupiah)
ECONOMIC PERFORMANCE
Periode Pelaporan
Uraian Reporting Period
Description
Kinerja ekonomi Perseroan merupakan tanggung jawab Divisi The Company’s economic performance is managed by the 2024 2023 2022
Keuangan yang dievaluasi secara berkala oleh audit internal Finance Division and is regularly evaluated through both internal
Nilai Ekonomi Langsung yang Dihasilkan
dan eksternal. Perseroan telah mengimplementasikan rencana and external audits. SSIA recorded consolidated revenue of Direct Economic Value Generated
bisnis jangka pendek dan jangka panjang sejalan dengan strategi Rp6,251.9 billion in 2024, marking a 37.8% increase from
yang telah ditetapkan. SSIA mencatat pendapatan konsolidasi Rp4,537.7 billion in 2023. This growth was primarily driven by Pendapatan Bersih
6.252 4.538 3.615
Net Revenues
sebesar Rp6.251,9 miliar untuk tahun 2024, tumbuh 37,8% dari strong performance across all three core segments, with a
Rp4.537,7 miliar yang tercatat di tahun 2023. Peningkatan ini 165% increase in revenue from the property segment, a 16.5% Properti | Property 2.263 854 623
didorong terutama oleh kinerja yang kuat di ketiga segmen increase in the construction segment, and a 4.2% increase in I
Konstruksi | Construction 3.363 2.886 2.456
utama, yaitu melalui 165% peningkatan pendapatan sektor the hospitality segment. [3-3][201-1]
properti, 16,5% peningkatan pendapat sektor konstruksi, dan Perhotelan* | Hospitality* 943* 905 595
4,2% peningkatan pendapatan sektor perhotelan. [3-3][201-1] Lain-lain | Others 17 11 9
Tambahan
Perbandingan Target dan Realisasi Kinerja Keuangan (Miliar Rupiah) [F.2][F.3] Addition
Comparison between Target and Realized Financial Performance (Billion Rupiah)
II Pendapatan Bunga | Interest Income 54 26 22
Target
Miliar Rupiah
Laba Penjualan Aset Tetap | Gain on Sale of Fixed Assets 3 0 0
6.252 Billion Rupiah
Realisasi
Realization
Lain-lain – bersih | Others - net 116 17 254
5.018 Jumlah Nilai Ekonomi Langsung yang Dihasilkan
4.538 6.425 4.581 2.428
Total Direct Economic Value Generated
3.843
3.615 Nilai Ekonomi Langsung Didistribusikan
3.452
Direct Economic Value Distributed
I Beban Langsung | Direct Costs (4.493) (3.210) (2.697)
Beban Usaha | Operating Expenses
Penjualan | Selling Expenses (135) (79) (52)
II
Umum dan Administrasi
(689) (653) (528)
General and Administrative Expenses
Beban Lainnya | Other Expenses
2024 2023 2022
Administrasi Bank | Bank Charges (2) (1) (6)
Kerugian Penurunan Nilai | For Impairment (94) (23) (14)
Pendapatan Bersih III
Net Revenues Depresiasi Properti Investasi
(40) (22) (17)
Investment Properties Depreciation
Target
Miliar Rupiah Lain-lain | Others (126) (2) (28)
Billion Rupiah
Realisasi 499 IV Beban Keuangan | Financial Expenses (188) (207) (234)
Realization
Beban Pajak Penghasilan Final
V (150) (97) (83)
Final Income Tax Expenses
Realisasi Penggunaan Dana TJSL
VI (4,1) (2,4) (1,3)
CSER Fund Utilization Realization
234 Jumlah Nilai Ekonomi Langsung Didistribusikan
(5.921) (4.296) (2.602)
176
Total Direct Economic Value Distributed
177
127 134
2024 2023 2022
Laba (Rugi) Bersih
Net Profit (Loss)
56 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 57
Page 30
Delivering Product and Service Excellence
Delivering Product and Service Excellence
Uraian
Periode Pelaporan
Reporting Period
MENJAGA KUALITAS PRODUK DAN LAYANAN
Description MAINTAINING PRODUCTS AND SERVICES QUALITY
2024 2023 2022
Nilai Ekonomi Langsung Lainnya
Other Direct Economic Value Generated
Kami berupaya untuk menjaga kepercayaan dan kepuasan We are committed to maintaining customer trust and
Bagian Laba (Rugi) Entitas Asosiasi & Ventura Bersama pelanggan melalui penyediaan produk dan layanan yang satisfaction by delivering high-quality, reliable, and safe
I Equity in Net Earning (Loss) of Associate Entity & Joint (3) (10) (9) berkualitas tinggi, bermutu, dan aman, serta pemberian layanan products and services, while ensuring equal treatment for all
Ventures
yang setara kepada seluruh pelanggan tanpa adanya faktor customers without discrimination. [F.17][3-3]
II Manfaat Pajak Penghasilan | Income Tax Benefit (56) (44) (15) diskriminasi tertentu. [F.17][3-3]
III Kepentingan Non Pengendali | Non-Controlling Interest 124 55 32
Jumlah Nilai Ekonomi Langsung Lainnya EVALUASI KEAMANAN PRODUK DAN JASA [416-1] PRODUCT AND SERVICE SAFETY EVALUATION [416-1]
155 1 8
Total Other Economic Value Generated
Perseroan telah melaksanakan penilaian dan pemetaan The Company has conducted risk assessments and mapping
Jumlah Nilai Ekonomi Langsung yang Ditahan
234 177 176 risiko keselamatan atas produk dan jasa yang dimiliki. Untuk related to the safety of its products and services. To mitigate
Total Direct Economic Value Retained
Keterangan | Note:
memitigasi risiko tersebut, Perseroan telah melakukan evaluasi these risks, it has implemented evaluations and safety
*Data tidak termasuk BATIQA Jayapura untuk tahun 2024 | Data excludes BATIQA Jayapura for the year 2024. dan pemantauan keamanan atas seluruh (100%) produk dan monitoring across 100% of its offerings. The Property and
layanannya. Evaluasi atas produk dan jasa merupakan tanggung Construction Division is responsible for conducting regular
SSIA telah melaksanakan kewajibannya untuk membayar pajak The Company has also carried out its obligation to pay taxes and jawab Divisi Properti dan Konstruksi, yang dilakukan secara evaluations to ensure quality and safety. The Company also
serta berkontribusi dalam Pembangunan Daerah melalui anak contributed to Regional Development through its subsidiaries berkala. Perseroan juga melaksanakan audit keselamatan conducts product and service safety audits through external
usaha dan unit usaha Perseroan yang tersebar di berbagai and business units spread across several regions in Indonesia. produk dan jasa yang dilakukan oleh pihak eksternal serta parties and provides training to ensure the quality and safety
wilayah di Indonesia. Dalam operasionalnya selama tahun 2024, In 2024, the Company did not receive any financial assistance melaksanakan pelatihan untuk memastikan kualitas dan of its products and services. One of the Company’s business
Perseroan tidak menerima bantuan finansial dari Pemerintah. from the Government. [201-4] keamanan produk maupun jasa. Salah satu unit usaha units, NRCA, has obtained ISO 9001:2015 Quality Management
[201-4] Perseroan, yaitu NRCA, juga telah memiliki sertifikat ISO System certification to ensure service quality. In 2024, the
9001:2015 Sistem Manajemen Mutu untuk memastikan kualitas Company undertook the following efforts to maintain the
layanan yang diberikan. Adapun upaya-upaya yang Perseroan quality, reliability, and safety of its products and services:
Informasi selengkapnya terkait kinerja ekonomi dapat dilihat pada Laporan Tahunan 2024
lakukan untuk menjaga kualitas, mutu, dan keamanan produk [F.27][F.29]
halaman 12-15.
dan layanan selama tahun 2024, di antaranya: [F.27][F.29]
Further information on economic performance can be found in the 2024 Annual Report on
page 12-15.
KONSTRUKSI | CONSTRUCTION
• Membuat revisi terhadap audit checklist agar selalu update • Making revisions to the audit checklist to ensure it remains
dengan kondisi lapangan. updated with actual conditions.
• Daily Operational Meeting oleh Tim Operational untuk • Conducting Daily Operational Meetings by the Operational
mengecek apakah ada kendala yang dialami ketika Team to check for any challenges experienced in the field,
di lapangan, termasuk kerusakan yang harus segera including addressing any immediate repairs needed.
ditanggulangi. • Periodically inviting Chemical Suppliers to provide Chemical
• Mengundang Chemical Supplier untuk memberikan Chemical Handling Training to the team.
Handling Training kepada tim secara berkala. • Implementing innovations offered to customers, such as
• Melakukan inovasi yang ditawarkan kepada pelanggan, the use of more environmentally friendly materials, among
seperti penggunaan bahan material yang lebih ramah others.
lingkungan, dan lainnya.
• Memastikan setiap produk yang ditawarkan telah memenuhi • Ensuring that every product meets safety and security
standar keselamatan dan keamanan, yaitu Sertifikat SNI ISO standards, namely the SNI ISO 9001:2015 Quality Management
9001:2015 Manajemen Mutu. System Certificate.
• Melaksanakan Survei Kepuasan Pelanggan untuk • Conducting Customer Satisfaction Surveys to obtain
mendapatkan masukan mengenai kemampuan Perseroan feedback on the Company’s ability to meet the products/
dalam memenuhi produk/jasa yang dibutuhkan. services needed.
Penyerahan Pohon ke DInas Lingkungan Hidup Karawang
Handover of Trees to the Karawang Environmental Department
58 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 59
Page 31
Delivering Product and Service Excellence
Delivering Product and Service Excellence
PROPERTI | PROPERTY Perseroan juga menyelenggarakan berbagai pelatihan untuk
meningkatkan kualitas produk dan layanan kami selama tahun
The Company also organized a range of training programs
throughout 2024 to enhance the quality of its products and
2024, antara lain: services, including the following:
• NRCA: Pelatihan terkait Ahli Manajemen Mutu, Ahli • NRCA: Training on Quality Management Expertise,
• Melaksanakan Customer Satisfaction Survey dalam setiap • Conducting Customer Satisfaction Surveys during each
proses serah terima pembelian rumah Edenhaus guna handover process of Edenhaus house purchases to ensure Manajemen Konstruksi, Ahli Teknik Bangunan Gedung Construction Management Expertise, and Building
memastikan kualitas rumah sudah sesuai dengan harapan that the quality of the houses meets customer expectations. Structure Engineering Expertise
customer. • BATIQA Jababeka: Pelatihan terkait food safety, SOP • BATIQA Jababeka: Training on food safety, SOP refreshment,
• Meningkatkan kepuasan tenant/pelanggan melalui tenant • Enhancing tenant/customer satisfaction through a tenant Refreshment, dan hotel operation and hotel operations
management system dan program customer relationship management system and customer relationship management • BATIQA Pekanbaru: Pelatihan terkait service excellence, • BATIQA Pekanbaru: Training on service excellence, service
management di Suryacipta City of Industry Karawang. program at Suryacipta City of Industry Karawang.
• Melakukan maintenance rutin pada pipa gas di Kawasan • Performing routine maintenance on pipes in the Industrial
service attitude, product knowledge, serta personal hygiene attitude, product knowledge, and personal hygiene and
Industri untuk mencegah terjadinya karat pada pipa distribusi Estate to prevent rusting, which can lead to gas leaks in and sanitation sanitation
yang berakibat kebocoran gas. distribution pipes. • BATIQA Surabaya: Pelatihan terkait complaint handling, • BATIQA Surabaya: Training on complaint handling,
• Melakukan maintenance rutin area jalan serta pemeliharaan • Conducting routine road maintenance, as well as landscaping communication skill, customer service, serta safety and communication skills, customer service, as well as safety
rumput dan estetika Kawasan Industri. and aesthetic upkeep within the Industrial Estate. security and security
• Melakukan fire drill dan simulasi tanggap darurat secara • Carrying out regular fire drills and emergency response
berkala. • TCP: Pelatihan terkait customer service dan positive mental • TCP: Training on customer service and positive mental
simulations.
• Melaksanakan implementasi dan audit ISO 45001:2018 dan • Implementing and auditing ISO 45001:2018 and ISO 14001:2015 attitude attitude
ISO 14001:2015. standards.
• Melaksanakan pengujian sample lingkungan, sertifikasi dan • Conducting environmental sample testing, certification, Selama tahun 2024, tidak ada pelaporan maupun kejadian Throughout 2024, there were no reported incidents of non-
uji riksa unit mekanikal dan elektrikal, serta perawatan alat inspection of mechanical and electrical units, and insiden ketidakpatuhan terkait dampak keselamatan dan compliance related to the safety or health impacts of the
pemadam api ringan (APAR). maintenance of fire extinguishers.
kesehatan dari produk dan jasa maupun penarikan atas Company’s products and services, and no product or service
produk dan jasa yang ditawarkan oleh Perseroan. Perseroan recalls occurred. The Company also did not receive any fines
juga tidak menerima denda atau sanksi sebagai akibat dari or sanctions for violations of applicable laws or regulations
ketidakpatuhan terhadap undang-undang maupun peraturan across its business operations. [F.29][2-27][416-2]
yang berlaku dalam seluruh bisnis Perseroan. [F.29][2-27][416-2]
PERHOTELAN | HOSPITALITY INOVASI PRODUK DAN JASA [F.26] PRODUCT AND SERVICE INNOVATIONS [F.26]
Kami terus berupaya untuk melakukan berbagai inovasi dan We continuously strive to innovate and apply technology to
• Mengirim Guest Satisfaction Survey kepada semua tamu hotel • Sending Guest Satisfaction Surveys to all hotel guests via
melalui email yang terintegrasi dengan sistem PMS hotel. email integrated with the hotel’s PMS system. pengembangan teknologi untuk menjaga kepuasan pelanggan enhance customer satisfaction. These advancements also help
• Melaksanakan Improvement Opportunities (IMPOPS) Meeting • Conducting Improvement Opportunities (IMPOPS) Meetings kami. Adanya inovasi dan penggunaan teknologi juga tentunya streamline and support the Company’s operations. By the end
secara rutin untuk mendiskusikan serta mencari solusi atas regularly to discuss and find solutions to guest complaints dapat mempermudah dan membantu operasional Perseroan. of 2024, the Company had implemented various technology-
keluhan dan masukan yang diberikan tamu. and feedback. Sampai akhir tahun 2024, Perseroan telah melakukan berbagai driven initiatives, as follows:
• Melakukan pelatihan secara berkala agar mutu pelayanan • Providing periodic training to ensure service quality is inovasi dan pengembangan teknologi, di antaranya:
tetap terjaga. maintained.
• Melakukan preventive maintenance untuk semua kamar tamu • Performing preventive maintenance for all guest rooms and 1. Melia Bali Hotel: Penggunaan QR Code untuk seluruh 1. Melia Bali Hotel: Use of QR codes for all hotel-related
dan area publik dua kali setahun. public areas twice a year. informasi mengenai hotel, sehingga dapat mengurangi information, reducing reliance on printed materials.
• Melakukan planned maintenance, sesuai dengan manufacturer • Conducting planned maintenance, in accordance with penggunaan kertas untuk mencetak informasi.
guidelines, untuk semua seluruh peralatan operasional dalam manufacturer guidelines, for all operational equipment in the 2. Subang Smarpolitan: Pembangunan berbasis Internet of 2. Subang Smartpolitan: Development based on Internet of
back of house hotel yang mencakup: lift, generator, peralatan hotel’s back-of-house area, including elevators, generators, life Things (IoT). Things (IoT) technology.
keselamatan hidup, peralatan masak, dan serta sistem safety equipment, cooking equipment, and fire extinguishing
pemadam kebakaran. systems. 3. Gran Melia Jakarta: Pengembangan aplikasi ReviewPro 3. Gran Melia Jakarta: Launch of the ReviewPro Mobile app,
• Melaksanakan audit operasional di seluruh hotel dan • Conducting operational audits throughout the hotel and bagi tamu hotel untuk menyampaikan kritik dan saran saat allowing guests to provide feedback and suggestions during
memastikan bahwa tindakan perbaikan telah dilakukan. ensuring that corrective actions have been taken. menginap. their stay.
• Mengadakan inspeksi Mechanical, Electrical, and Plumbing • Conducting Mechanical, Electrical, and Plumbing (MEP) 4. BATIQA Hotel: Penggunaan QR Code untuk menu room 4. BATIQA Hotel: Use of QR codes for room service menus.
(MEP) ke seluruh hotel untuk memastikan seluruh peralatan inspections throughout the hotel to ensure all building service.
dalam gedung bekerja dengan baik dan sesuai standar. equipment is functioning properly and meeting standards.
• Mengadakan Occupational Health and Safety (OHS) Meeting • Holding Occupational Health and Safety (OHS) Meetings
secara berkala serta walkthrough setiap bulan yang dipimpin regularly and monthly walkthroughs led by the Security Konsep Pembangunan Berkelanjutan dan Bangunan Hijau Sustainable Development and Green Building Concepts
oleh Security Manager dan Hygiene Manager. Manager and Hygiene Manager. Sebagai inisiatif untuk mendukung pembangunan berkelanjutan, As part of its initiative to support sustainable development, the
• Mengimplementasikan Hazard Analysis and Critical Control • Implementing Hazard Analysis and Critical Control Point Perseroan telah melakukan inovasi melalui penerapan konsep Company has introduced innovations through the application
Point (HACCP) Standard untuk food management hotel. (HACCP) Standard for hotel food management. Green Construction pada sistem bangunan, antara lain dengan of the Green Construction concept in its building systems.
• Melakukan supplier audit secara berkala untuk memastikan • Conducting periodic supplier audits to ensure compliance
kepatuhan terhadap standar HACCP. with HACCP standards. melakukan konstruksi dari tahap perencanaan, pelaksanaan, This includes environmentally friendly construction practices
• Melakukan fire drill secara berkala. • Conducting regular fire drills. pemakaian produk konstruksi yang ramah lingkungan, efisien from the planning to implementation stages, the use of eco-
dalam pemakaian energi dan sumber daya, serta menerapkan friendly materials, energy and resource efficiency, as well as
cost benefit analysis. Hal ini terwujud melalui perolehan the application of cost-benefit analysis. These efforts were
sertifikat Greenship Associate pada tahun 2017 dan Greenship recognized with the awarding of the Greenship Associate
Professional pada tahun 2018 dari Green Building Council certificate in 2017 and the Greenship Professional certificate in
Indonesia untuk Unit Usaha Konstruksi Perseroan. 2018 by the Green Building Council Indonesia to the Company’s
Construction Business Unit.
60 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 61
Page 32
Delivering Product and Service Excellence
Delivering Product and Service Excellence
Kami juga terus berupaya untuk meningkatkan fokus The Company also continues to strengthen its focus on Sejak April 2023, anak perusahaan PT Suryacipta Swadaya Since April 2023, PT Suryacipta Swadaya (Suryacipta), a
pembangunan proyek yang menerapkan konsep ‘sustainable’. developing projects that adopt sustainable principles. This (Suryacipta) telah bekerja sama dengan PT PLN (Persero) untuk subsidiary of PT Surya Semesta Internusa Tbk (SSIA), has
Konsep ini mengedepankan inisiatif digital dalam pengelolaan approach prioritizes digital initiatives in asset management, penyediaan dan distribusi listrik di Subang Smartpolitan. Melalui partnered with the state electricity company PT PLN (Persero)
aset yang diterapkan dalam setiap Pilar Bisnis Perseroan, di applied across all of the Company’s Business Pillars. These kerja sama ini, PLN menyediakan listrik dengan kapasitas to provide and distribute electricity in Subang Smartpolitan.
antaranya mengembangkan kota industri yang mengedepankan include the development of an industrial city that emphasizes hingga 650 MW yang didistribusikan dan dapat dimanfaatkan Through this partnership, PLN is committed to supplying
teknologi, inovasi, dan berwawasan lingkungan serta technology, innovation, and environmental awareness, as well oleh para tenant di Kawasan Smartpolitan Subang. Selain itu, electricity with a capacity of up to 650 MW, which will be
membangun properti komersial maupun hunian dengan standar as the construction of commercial and residential properties Suryacipta juga bekerja sama dengan PT IoT Kreasi Indonesia distributed and made accessible to tenants within the estate.
teknik bekerlanjutan, fasilitas smart home, dan dikelilingi taman that follow sustainable engineering standards, offer smart dalam penyediaan layanan Managed Service Smart Penerangan In addition, Suryacipta has also partnered with PT IoT Kreasi
hijau. Salah satu proyek Perseroan, yaitu Kawasan Industri home features, and are surrounded by green spaces. One of Jalan Umum (PJU) di fase 3 Suryacipta City of Industry. Smart Indonesia to implement Managed Service Smart Public Street
Subang Smartpolitan di Subang, Jawa Barat telah mengadopsi the Company’s flagship projects, the Subang Smartpolitan PJU merupakan sistem penerangan lampu jalan yang berbasis Lighting in Phase 3 of Suryacipta City of Industry. This IoT-based
konsep green building sebagai bagian dari infrastruktur Industrial Estate in Subang, West Java, has adopted the green IoT yang memungkinkan penerangan dapat diatur secara online system enables real-time, online control of street lighting,
kawasan. Penerapan prinsip ini tidak hanya memastikan building concept as part of its infrastructure development. dan real time. Smart PJU ini bermanfaat untuk mengurangi helping to reduce electricity consumption while enhancing
efisiensi energi dan optimalisasi sumber daya, tetapi juga This approach not only promotes energy efficiency and konsumsi energi listrik serta meningkatkan keamanan dan safety and comfort for tenants in the area.
meningkatkan daya saing kawasan di tingkat global. resource optimization but also enhances the estate’s global kenyamanan di dalam kawasan bagi para tenant.
competitiveness.
Asesmen Sosial dan Lingkungan Pemasok Supplier Environmental and Social Assessment
Subang Smartpolitan telah melakukan pembangunan utility area Subang Smartpolitan has developed environmentally friendly Dalam operasionalnya, Perseroan bekerja sama dengan In its operations, the Company collaborates with suppliers and
yang ramah lingkungan serta menerapkan strategi konservasi utility areas and implemented water conservation strategies, pemasok dan membuat kebijakan terkait Prosedur Pembelian has established a Purchasing Procedure tailored to the specific
air, termasuk recycling treatment dan pemanfaatan air hujan including recycling systems and rainwater harvesting, yang diatur dalam masing-masing Unit Usaha sesuai dengan needs of each Business Unit. In 2024, we developed a Supplier
untuk mendukung efisiensi penggunaan sumber daya. Selain itu, to support efficient resource use. Additionally, the area kebutuhan. Pada tahun 2024, kami telah menyusun Kode Code of Conduct that outlines environmental and social criteria
kawasan ini mengadopsi substitusi energi fosil dengan sumber incorporates renewable energy sources, such as solar panels, Etik Pemasok yang memuat kriteria terkait lingkungan dan that must be adhered to by all suppliers working with the
energi terbarukan, seperti panel surya, guna mengurangi emisi to reduce dependence on fossil fuels, lower carbon emissions, sosial yang harus dipatuhi oleh seluruh (100%) pemasok yang Company. This Code of Conduct also serves as a reference for
karbon dan meningkatkan keberlanjutan operasional. Dengan and improve operational sustainability. By integrating green bekerja sama dengan Perseroan, termasuk menjadi acuan untuk the selection of new suppliers. Environmental criteria include
mengintegrasikan teknologi hijau dan strategi berkelanjutan, technology and sustainable strategies, Subang Smartpolitan seleksi pemasok baru. Adapun kriteria lingkungan yang harus compliance with environmental regulations, implementation
Subang Smartpolitan menciptakan ekosistem industri yang creates an innovative and eco-friendly industrial ecosystem dipenuhi antara lain mematuhi seluruh peraturan lingkungan, of waste reduction and recycling practices, and the use of
inovatif, ramah lingkungan, mendukung regulasi lingkungan that aligns with both national and international environmental telah melaksanakan pengurangan dan daur ulang limbah, serta sustainable resources. Social criteria cover labor practices,
nasional dan internasional, serta memberikan dampak positif regulations, while delivering positive impacts for the menggunakan sumber daya berkelanjutan. Adapun kriteria human rights, and occupational health and safety. [308-1][414-1]
bagi masyarakat sekitar. surrounding community. sosial yang harus dipenuhi meliputi ketenagakerjaan, hak asasi
manusia, serta keselamatan dan kesehatan kerja. [308-1][414-1]
Subang Smartpolitan juga telah menerapkan konsep Smart Subang Smartpolitan Industrial has also applied the Smart
and Sustainable City berbasis Internet of Things (IoT). Konsep and Sustainable City concept based on the Internet of Things Keamanan Data dan Privasi Pelanggan Data Security and Customer Privacy
ini diterapkan melalui penerapan Green Building, Smart (IoT). The aforementioned concept is implemented through Perseroan berupaya untuk menjaga keamanan data dan privasi The Company is committed to safeguarding customer data and
Environment System, dan Water Sensitive Urban Design (WSUD). the application of Green Building, Smart Environment System, pelanggan. Upaya ini dilakukan dengan membatasi akses pada privacy. This is achieved by restricting access to its IT resources
Melalui WSUD, siklus hidrologi perkotaan akan terus terjaga dan and Water Sensitive Urban Design (WSUD). Through WSUD, sumber daya IT Perseroan melalui penerapan access control through the implementation of appropriate access controls.
secara tidak langsung dapat meningkatkan keanekaragaman the urban hydrological cycle will be maintained consistently yang memadai. Selama tahun 2024, tidak ada insiden kebocoran Throughout 2024, there were no incidents of customer data
hayati di sekitar koridor sungai. Adapun IoT yang diterapkan and able to increase biodiversity around river canals. The atau kehilangan data pelanggan, ataupun pelanggaran privasi breaches, data loss, or violations of customer privacy. [418-1]
yaitu: implemented IoT initiatives are as follows: pelanggan. [418-1]
1. Advance Technology & IoT 1. Advance Technology & IoT
Penggunaan teknologi terkini berbasis internet dalam The integration of advanced internet-based technology SURVEI KEPUASAN PELANGGAN [F.30] CUSTOMER SATISFACTION SURVEY [F.30]
fasilitasnya untuk mendukung operasional bisnis para within the estate’s facilities supports tenants’ business
tenant. Saat ini, kawasan sedang melakukan pengembangan operations. The estate is currently developing various Perseroan melakukan survei kepuasan pelanggan melalui The Company conducts customer satisfaction survey through
fasilitas IoT seperti Smart Mobility, Command Center, IoT-based features, including Smart Mobility, a Command kuesioner dan pertemuan tatap muka dalam setiap bulan. questionnaires or face-to-face meetings on a monthly basis. In
Citizen App, dan Integrated Property Management System, Center, a Citizen App, and an Integrated Property Dalam sektor perhotelan, pelaksanaan survei dilakukan pada the hospitality sector, customer surveys are carried out during
yang memungkinkan setiap tenant dapat mengakses Management System. These technologies enable tenants saat check out melalui email dengan metode Review Pro System. check out via email using the Review Pro System method.
informasi mengenai berita ataupun event di kawasan serta to access news and event updates within the area and to
mengajukan keluhan. submit feedback or complaints efficiently.
2. Road Network System & Smart Mobility 2. Road Network System & Smart Mobility
Pembangunan akses jalan terintegrasi untuk mengurangi The construction of integrated road access to reduce travel
lama perjalanan dan meningkatkan efisiensi transportasi, time and enhance transportation efficiency, including
termasuk mengurangi emisi dari kendaraan bermotor. reducing emissions from motor vehicles.
62 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 63
Page 33
Protecting the Environment
Protecting the Environment
SURVEI KEPUASAN PELANGGAN (%)
CUSTOMER SATISFACTION SURVEY (%)
Entitas
Entities 2024 2023 2022
PT Nusa Raya Cipta Tbk (NRCA) 82,5 82,5 82,4
Protecting the
PT Suryalaya Anindita International (SAI) 87,5 86,6 86,7
PT TCP Internusa (TCP)
• Edenhaus 93,8 95,6 100,0
Environment
• Glodok Plaza 76,6 72,3 -
PT Siti Agung Makmur (SAM) 87,3 89,5 94,0
PT Surya Internusa Hotels (SIH)* 94,5 93,5* 90,7
PT Surya Energi Parahita (SEP) - 93,4 96,4
PT Suryacipta Swadaya (SCS) 69 - 79,5
Keterangan | Notes :
•
•
Data SIH tidak termasuk BATIQA Jayapura untuk tahun 2024.
Survei kepuasan pelanggan SEP tahun 2024 baru dilaksanakan pada pertengahan bulan April 2025. Perolehan PROPER Biru
• SCS tidak melaksanakan survei kepuasan pelanggan pada tahun 2023.
*Penyajian kembali informasi (restatement) karena adanya penyesuaian perhitungan. [2-4]
untuk Melia Bali Hotel dan
Suryacipta Swadaya.
Achievement of Blue
• SIH data excludes BATIQA Jayapura for the year 2024.
• The 2024 SEP customer satisfaction survey was only conducted in mid-April 2025.
• SCS did not conduct a customer satisfaction survey in 2023.
* Restatement of information. [2-4] PROPER rating for Melia
Bali Hotel and Suryacipta
Swadaya.
Interaksi dengan Pelanggan
Customer Interaction
64 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 65
Page 34
Protecting the Environment
Protecting the Environment
Kegiatan usaha Perseroan menggunakan berbagai sumber The Company’s business activities utilize various resources and MANAJEMEN IKLIM
daya dan energi, yang tentunya menghasilkan limbah dan emisi. energy sources, which inevitably generate waste and emissions. CLIMATE MANAGEMENT
Oleh sebab itu, kami berupaya untuk menjaga kelestarian As such, we are committed to environmental preservation
lingkungan dan mengelola lingkungan dengan baik. Perseroan and responsible environmental management. The Company
mengelola lingkungan dengan menerapkan Sistem Manajemen addresses its environmental impact by implementing an ISO
Lingkungan (SML) berbasis ISO 14001 sebagai standar utama 14001-based Environmental Management System (EMS) as the RISIKO DAMPAK PERUBAHAN IKLIM [E.3][201-2] CLIMATE CHANGE RELATED IMPACT [E.3][201-2]
dalam memastikan kepatuhan terhadap regulasi serta primary standard to ensure regulatory compliance and uphold
komitmen terhadap keberlanjutan. Meskipun belum memiliki our commitment to sustainability. Although we do not yet Peningkatan dampak perubahan iklim secara tidak langsung The growing impact of climate change has indirectly affected
Kebijakan Lingkungan, kami akan terus berupaya untuk have a dedicated Environmental Policy, we remain committed berdampak pada kinerja ekonomi Perseroan, khususnya di the Company’s economic performance, particularly in the
menjaga kelestarian lingkungan hidup sesuai dengan Kebijakan to preserving the environment in line with the Company’s sektor konstruksi dan properti. Oleh sebab itu, Perseroan construction and property sectors. In response, the Company
Keberlanjutan Perseroan. Sustainability Policy. berupaya untuk meningkatkan kesadaran seluruh karyawan strives to raise awareness among all employees about the
akan pentingnya mitigasi dampak perubahan iklim. Kami juga importance of mitigating climate-related risks. We have
Perseroan juga melaksanakan audit ISO 14001 setiap tahunnya. The Company also conducts annual ISO 14001 audits. The telah mengidentifikasi pengaruh perubahan iklim melalui also assessed the influence of climate change through risk
Kinerja SML di NRCA dievaluasi melalui audit internal dan EMS performance at NRCA is evaluated through both internal pemetaan risiko transisi (perubahan regulasi terkait lingkungan) mapping, identifying both transition risks (such as changes in
eksternal yang bertujuan untuk menilai apakah Perseroan and external audits to ensure compliance with ISO 14001 dan risiko fisik (risiko akibat terjadinya bencana alam akibat environmental regulations) and physical risks (such as natural
memenuhi persyaratan ISO 14001. Saat ini, terdapat tiga anak requirements. Currently, three subsidiaries, namely SCS, NRCA, perubahan iklim) untuk setiap pilar bisnis Perseroan. Direksi disasters) across each of the Company’s business pillars.
usaha atau 33% dari total 9 anak usaha yang telah mendapatkan and SEP, representing 33% of the Company’s nine subsidiaries, akan mengawasi pengintegrasian risiko iklim ke dalam strategi The Board of Directors oversees the integration of climate-
Sertifikasi ISO 14001 Sistem Manajemen Lingkungan dari pihak have obtained ISO 14001 Environmental Management Systems bisnis, menetapkan strategi keberlanjutan, dan memantau related risks into the business strategy, sets the sustainability
eksternal, yaitu SCS, NRCA, dan SEP. certification from external parties. pelaksanaannya. direction, and monitors its implementation.
Pengelolaan lingkungan dan isu lingkungan di Perseroan Environmental management and related issues within the
merupakan tanggung jawab Divisi Estate Management (EM) Company are overseen by the Estate Management (EM) RISIKO DAN PELUANG PERUBAHAN IKLIM
di PT Suryacipta Swadaya, yang telah mengimplementasikan Division at PT Suryacipta Swadaya, which has implemented CLIMATE CHANGE RISKS AND OPPORTUNITIES
environmental management system (EMS) secara komprehensif. a comprehensive EMS. The EM Division is composed of a
Divisi EM terdiri dari General Manager EM serta Manager General Manager and a Manager of the Supervisor Section. This
Supervisor Section. Sistem ini mencakup Environmental and system includes the Environmental and Social Sustainability
Risiko Iklim Risiko dan Peluang Pilar Bisnis Terkait
Social Sustainability Policy yang berfokus pada keseimbangan Policy, which focuses on balancing industrial growth with Climate Risks Risks and Opportunities Relate Business Pillars
antara pertumbuhan industri dan keberlanjutan lingkungan. environmental sustainability. In its operations, the EM
Dalam operasionalnya, Divisi Estate Management melakukan Division conducts environmental performance monitoring Risiko Transisi
monitoring dan pengukuran kinerja lingkungan yang kemudian and measurement, with the implementation and oversight Transition Risk
tanggung jawab pelaksanaan dan pemantauannya dilimpahkan responsibilities delegated to the Environmental Compliance
kepada Divisi Environmental Compliance sebagai perwakilan Division as the official representative of the Company. The Standar Desain Penerapan standar desain bangunan yang berkelanjutan akan Properti, Konstruksi,
Bangunan mempengaruhi biaya pembangunan dan kebutuhan investasi teknologi Perhotelan
resmi Perusahaan. Divisi EM secara proaktif akan melaporkan EM Division proactively reports any environmental issues or yang lebih tinggi. Peluang untuk masa depan dengan menerapkan
isu ataupun masalah terkait lingkungan kepada manajemen dan concerns to management, as well as to the Ministry and the standar desain tersebut akan memberikan efisiensi jangka panjang
Kementerian serta Dinas Lingkungan Hidup tingkat Provinsi Environmental Agencies at both the provincial and regency dan menghemat biaya operasional. Hal ini juga mendorong peluang bagi
dan Kabupaten. [3-3] levels. [3-3] Perseroan untuk berinovasi dan mengembangkan produk dan layanan
berkelanjutan, maupun membuka pasar baru.
Selain itu, pada tahun 2024, Perseroan menyalurkan Rp5,5 miliar In 2024, the Company allocated Rp5.5 billion for environmental Building Design The implementation of sustainable building design standards will impact Property, Construction,
untuk biaya pengelolaan lingkungan hidup, meningkat dari tahun management expenses, an increase from Rp5.0 billion in the Standard construction costs and necessitate increased investment in technology. Hospitality
sebelumnya sebesar Rp5,0 miliar. Adapun biaya pengelolaan previous year. These funds were used for waste and garbage However, adhering to these standards will create opportunities for long-
lingkungan yang disalurkan digunakan untuk pengelolaan management, greening programs, garden maintenance, term efficiency gains and operational cost savings. This also presents
sampah dan limbah, program penghijauan, perawatan kebun, emission testing, air and noise quality analysis, wastewater opportunities for the Company to innovate, develop sustainable products
and services, and tap into new markets.
uji emisi, analisa kualitas udara dan kebisingan, pengelolaan treatment plant (WWTP) operations, and related activities. [F.4]
instalasi pengolahan air limbah (IPAL), dan sebagainya. [F.4] Biaya Konstruksi Penerapan efisiensi energi dan green building membutuhkan green feature Properti, Konstruksi
dan penggunaan material ramah lingkungan, sehingga membutuhkan
biaya konstruksi yang lebih tinggi.
Di sisi lain, Perseroan dapat memanfaatkan peluang yang ada dengan
pengembangan jasa konstruksi berkelanjutan untuk anak usaha
konstruksi sebagai value proposition di pasar.
Construction Cost The energy efficiency and green building application requires green Property, Construction
features and the use of sustainable materials, therefore requiring higher
construction costs.
On the other hand, the Company can take advantage of existing
opportunities by developing sustainable construction services for
construction subsidiaries as a value proposition in the market.
66 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 67
Page 35
Protecting the Environment
Protecting the Environment
Pada tahun 2024, total konsumsi energi Perseroan mencapai In 2024, the Company’s total energy consumption reached
Risiko Iklim Risiko dan Peluang Pilar Bisnis Terkait
Climate Risks Risks and Opportunities Relate Business Pillars 183.316,55 GJ yang berasal dari listrik, petrol, solar, dan LPG, 183,316.55 GJ, sourced from electricity, petrol, diesel, and
meningkat dibandingkan tahun 2023 yang sebesar 177.428,90 LPG, an increase from 177,428.90 GJ in 2023. This energy
Perubahan Regulasi Adanya perubahan regulasi terkait lingkungan yang harus dipatuhi dengan Properti, Konstruksi, GJ. Konsumsi energi tersebut menghasilkan emisi GRK cakupan use resulted in Scope 1 and Scope 2 GHG emissions totaling
terkait Lingkungan cepat ataupun perubahan kebijakan pemerintah yang lebih ketat. Dengan Perhotelan 1 dan 2 sebesar 38.623,17 ton CO2 eq. Adapun peningkatan 38,623.17 tons of CO2 equivalent. The increase was mainly driven
pemenuhan regulasi ini, dapat memberikan peluang peningkatan reputasi tersebut disebabkan oleh peningkatan operasional dan jumlah by higher operational activity and a rise in hotel guest numbers,
Perseroan melalui praktik bisnis yang bertanggung jawab terhadap tamu di hotel, sehingga terdapat peningkatan penggunaan which led to greater fuel and LPG consumption. As of the end of
lingkungan. BBM dan LPG. Sampai akhir tahun 2024, Perseroan belum 2024, the Company has not yet calculated energy consumption
melakukan perhitungan konsumsi energi di luar Perseroan dan outside its operations, emissions resulting from energy use by
Regulatory Changes Changes in environmental regulations, or the introduction of stricter Property, Construction,
emisi yang berasal dari pemakaian energi oleh pihak-pihak di third parties beyond its control, emissions of ozone-depleting
Related to the government policies, may arise and must be promptly complied with. Hospitality
Adhering to these regulations presents an opportunity for the Company luar kendali Perseroan serta emisi Ozone Depleting Substance substances (ODS), or other significant emissions such as NOx
Environment
to enhance its reputation through environmentally responsible business (ODS), maupun emisi signifikan lainnya seperti NOx dan SOx. and SOx. [302-2][305-3][305-6][305-7]
practices. [302-2][305-3][305-6][305-7]
Risiko Fisik
Physical Risk
Banjir dan Bencana Adanya kemungkinan kerugian akibat gangguan operasional yang Properti, Konstruksi, KONSUMSI ENERGI DAN EMISI YANG DIHASILKAN PERSEROAN [F.6][F.11][302-1][302-3][305-1][305-2][305-4]
Alam Lainnya akibat menimbulkan kehilangan nilai aset dan pendapatan karena adanya risiko Perhotelan THE COMPANY’S ENERGY CONSUMPTION AND EMISSIONS PRODUCED
Perubahan Iklim banjir dan bencana alam. Hal ini juga dapat menimbulkan berkurangnya
jumlah hunian atau pengunjung di hotel dan properti komersial lainnya
serta adanya kenaikan biaya operasional akibat kenaikan harga sumber
Keterangan Satuan
energi (seperti listrik dan bahan bakar) ataupun bahan baku.
Description Unit 2024 2023* 2022*
Floods and Other There is a potential risk of losses due to operational disruptions caused Property, Construction,
Natural Disasters Liter 150.484,52 139.345,83 124.142,99
by flooding and other natural disasters, which may result in damage to Hospitality Petrol
Caused by Climate assets and reduced revenue. Such events may also lead to a decline in GJ 5.146,57 4.765,63 4.245,69
Change occupancy or visitor numbers at hotels and other commercial properties,
Emisi yang Dihasilkan
as well as increased operating costs driven by rising energy prices (such Ton CO2 eq 353,64 327,36 291,74
Emissions Produced
as electricity and fuel) and raw material costs.
Solar Liter 88.901,57 84.866,18 70.401,17
Diesel GJ 3.040,43 2.902,42 2.407,72
PENGELOLAAN ENERGI DAN EMISI ENERGY AND EMISSIONS MANAGEMENT
Emisi yang Dihasilkan
Ton CO2 eq 223,14 213,01 176,71
Kegiatan operasional Perseroan menggunakan berbagai sumber The Company’s operations rely on various energy sources to Emissions Produced
energi untuk mendukung kegiatan operasionalnya seperti listrik support its activities, including electricity purchased from the
Liter 649.021,72 622.524,20 471.398,60
yang dibeli dari Perusahaan Listrik Negara (PLN), bahan bakar state-owned power company PLN, petroleum fuels such as petrol LPG
minyak (BBM) petrol dan solar, serta LPG. Penggunaan berbagai and diesel, and LPG. The use of these energy sources contributes GJ 22.196,54 21.290,33 16.121,83
sumber energi ini berdampak pada perubahan iklim melalui to climate change through the generation of greenhouse gas Emisi yang Dihasilkan
emisi gas rumah kaca (GRK) yang dihasilkan, sehingga kami (GHG) emissions. Therefore, the Company is committed to Ton CO2 eq 1.012,47 971,14 735,38
Emissions Produced
berupaya untuk mengelola penggunaan energi dengan baik. [3-3] managing its energy consumption responsibly. [3-3]
Konsumsi Energi Cakupan 1
GJ 30.383,55 28.958,38 22.775,24
Scope 1 Energy Consumption
Pada tahun 2024, perhitungan emisi GRK cakupan 1 mengacu In 2024, the calculation of Scope 1 GHG emissions was based
pada kertas kerja karbon dan faktor emisi yang telah ditetapkan on the carbon worksheet and emission factors established by Emisi Cakupan 1 yang Dihasilkan
Ton CO2 eq 1.589,26 1.511,61 1.203,82
oleh Otoritas Jasa Keuangan (OJK). Metodologi perhitungan the Financial Services Authority (OJK). Scope 1 emissions were Scope 1 Emissions Produced
emisi GRK cakupan 1 dilakukan dengan mengonversi total biaya calculated by converting total fuel costs into fuel volumes based kWh 42.363.712,04 41.127.567,90 36.857.587,66
Listrik
menjadi volume bahan bakar berdasarkan jenis yang digunakan, on the type of fuel used, filtering the data according to the cost
Electricity GJ 152.933,00 148.470,52 133.055,89
kemudian menyaring data sesuai pembebanan biaya untuk allocation for each operational vehicle, and estimating diesel
masing-masing kendaraan operasional serta mengonversi consumption by converting reported power outage durations Emisi Cakupan 2 yang Dihasilkan
Ton CO2 eq 37.033,92 35.822,19 32.066,12
durasi pemadaman listrik yang dilaporkan menjadi solar yang for generator use. Scope 2 GHG emissions were calculated Scope 2 Emissions Produced
digunakan untuk genset beroperasi saat adanya pemadaman by converting electricity payment data into kilowatt-hours
Jumlah Konsumsi Energi
listrik. Sementara untuk perhitungan emisi GRK cakupan 2 (kWh) using the applicable business electricity tariff, which GJ 183.316,55 177.428,90 155.831,13
Total Energy Consumed
dilakukan dengan mengoversikan data pembayaran listrik was then multiplied by the GHG emission factor based on the
menjadi kWh berdasarkan tarif listrik untuk golongan bisnis, 2021 GHG Emissions Data from the Ministry of Energy and
yang kemudian dikalikan dengan faktor emisi GRK berdasarkan Mineral Resources.
Data Emisi GRK Kementerian ESDM Tahun 2021.
68 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 69
Page 36
Protecting the Environment
Protecting the Environment
Keterangan Satuan 2. Penggunaan panel surya pada Wastewater Treatment 2. Installing solar panels at the Organica Wastewater
Description Unit 2024 2023* 2022*
Plan (WWTP) Organica untuk mendukung operasional Treatment Plant (WWTP) to support waste management
pengelolaan limbah. Melalui penggunaan panel surya ini, operations. This initiative reduced electricity consumption
Pendapatan Bersih Rp Miliar
6.252 4.538 3.615 dapat mengurangi konsumsi energi listrik sebesar 27.743,33 by 27,743.33 kWh, equivalent to approximately Rp46 million
Net Revenue Billion Rp
kWh atau setara dengan penghematan biaya listrik sebesar in savings in 2024;
Intensitas Energi GJ/Rp Miliar Rp46 juta pada tahun 2024;
29,32 39,10 43,11
Energy Intensity GJ/Billion Rp 3. Penggantian 3 unit chiller dan 2 unit heat pump 3. Replacing three chiller units and two heat pump units with
Jumlah Emisi yang Dihasilkan yang dilengkapi dengan Heat Plate Exchanger untuk models equipped with a heat plate exchanger to generate
(Cakupan 1 dan 2) menghasilkan air panas; hot water;
Ton CO2 eq 38.623,17 37.333,80 33.269,95
Total Emissions Produced (Scope 1 4. Penggantian cooling tower dengan sistem kubikel; 4. Upgrading the cooling tower system to a cubicle system;
and 2) 5. Pemakaian variable speed pump; 5. Utilizing variable-speed pumps;
Intensitas Emisi Ton CO2 eq/Rp Miliar 6. Menggunakan sistem AC yang hemat energi dan ramah 6. Switching to energy-efficient and environmentally friendly
6,18 8,23 9,20 lingkungan dengan mengganti AC non-inverter ke AC air conditioning systems by replacing non-inverter AC units
Emission Intensity Ton CO2 eq/Billion Rp
inverter. Sistem ini dapat menurunkan konsumsi energi with inverter units, reducing electricity consumption by
Keterangan | Notes:
1. Perhitungan energi listrik mencakup Holding, NRC, Unit Hotel (GMJ, MBH, LXR, BATIQA), SCS, SEP, dan TCP. listrik sebesar 3% per unit AC; 3% per unit;
2. Perhitungan konsumsi solar mencakup Unit Hotel (GMJ, MBH, LXR, BATIQA), SCS, dan TCP. 7. Penggantian system booster pump dari non-inverter ke 7. Replacing the booster pump system from non-inverter
3. Perhitungan konsumsi petrol mencakup NRC, Unit Hotel (MBH, LXR, BATIQA), SCS, SEP, dan TCP.
4. Perhitungan konsumsi LPG mencakup Unit Hotel (GMJ, MBH, LXR, BATIQA), SCS, dan TCP. inverter yang menurunkan 20% konsumsi energi listrik; to inverter, resulting in a 20% reduction in electricity
consumption;
Berikut rincian cakupan perhitungan untuk masing-masing unit usaha:
• Holding: hanya mencakup Tempo Scan Tower;
8. Mengganti air conditioner (AC) di restoran dan ruang rapat 8. Replacing air conditioners in restaurants and meeting
• Unit Hotel (GMJ, MBH, LXR, BATIQA): mencakup public area dan guest. Data tahun 2024 tidak mencakup BATIQA Jayapura, sementara data tahun 2022 dan dengan AC Central; rooms with central AC systems;
2023 mencakup BATIQA Jayapura.
9. Mengganti 800 unit garden lamp 23 watt dengan lampu LED 9. Replacing 800 garden lamps (23 watts) with 5-watt LED
• SCS: tidak mencakup tenant.
• SEP: hanya mencakup kantor pusat. 5 watt. Upaya ini berhasil mengurangi konsumsi energi lamps, reducing daily electricity consumption by 172.8
• TCP: hanya mencakup Glodok Plaza. listrik sebesar 172,8 kWh/hari (72%); kWh (a 72% decrease);
10. Mengganti seluruh lampu kamar mandi di kamar tamu dengan 10. Replacing all bathroom lamps in guest rooms with 5-watt
* Penyajian kembali informasi (restatement) karena adanya perubahan metode perhitungan jumlah dan intensitas energi dan emisi. [2-4]
lampu LED 5 watt. Upaya ini berhasil menurunkan konsumsi LED lamps, reducing daily electricity consumption by 146.25
1. Electricity consumption calculations include Holding, NRCA, Hotel Units (GMJ, MBH, LXR, BATIQA), SCS, SEP, and TCP. energi listrik sebesar 146,25 kWh/hari (78%); kWh (a 78% decrease);
2. Diesel consumption calculations include Hotel Units (GMJ, MBH, LXR, BATIQA), SCS, and TCP.
11. Melakukan pelepasan dan pemasangan Turbine Meter dan 11. Performing regular disassembly and installation of turbine
3. Petrol consumption calculations include NRCA, Hotel Units (MBH, LXR, BATIQA), SCS, SEP, and TCP.
4. LPG consumption calculations include Hotel Units (GMJ, MBH, LXR, BATIQA), SCS, and TCP. EVC Maintenance serta penggantian cartridge gas filter meters, EVC maintenance, and periodic replacement of
secara berkala; dan gas filter cartridges; and
The following outlines the calculation coverage for each business unit:
12. Menggunakan gas sebagai pengganti solar untuk 12. Using gas as a substitute for diesel in hotel boiler
• Holding: Includes only Tempo Scan Tower.
• Hotel Units (GMJ, MBH, LXR, BATIQA): Includes public areas and guest rooms. Data for 2024 excludes BATIQA Jayapura, while data for 2022 and 2023 mengoperasikan boiler di hotel. operations.
includes it.
• SCS: Excludes tenants.
• SEP: Includes only the head office. Instalasi Pembangkit Listrik Tenaga Surya (PLTS) Atap Roof-Mounted Solar Panels Installation
• TCP: Includes only Glodok Plaza. PT Suryacipta Swadaya (Suryacipta) berkolaborasi dengan PT Suryacipta Swadaya (Suryacipta) has partnered with PT
PT Xurya Daya Indonesia (Xurya) untuk melakukan instalasi Xurya Daya Indonesia (Xurya) to install solar power systems
* Information has been restated due to changes in the calculation method for total and intensity of energy and emissions. [2-4]
Pembangkit Listrik Tenaga Surya (PLTS) di berbagai area (PLTS) in several strategic areas. These installations include
strategis. Instalasi ini mencakup gedung perkantoran The The Manor office building, The Promenade commercial area
Manor, area komersil The Promenade dengan kapasitas 148,5 (with a capacity of 148.5 kWp), the Water Treatment Plant area
UPAYA PENGURANGAN KONSUMSI ENERGI ENERGY CONSUMPTION AND EMISSIONS kWp, area Water Treatment Plant dengan kapasitas 32,4 kWp, (32.4 kWp), and the Suryacipta Vocational School (SMK) area
DAN EMISI [F.7][F.12][302-4][302-5][305-5] REDUCTION EFFORTS [F.7][F.12][302-4][302-5][305-5] serta area Sekolah Menengah Kejuruan (SMK) Suryacipta (9.9 kWp). In line with its commitment to energy efficiency
dengan kapasitas 9,9 kWp. Sejalan dengan komitmen terhadap and carbon emission reduction, the total installed solar
Tidak terdapat pengurangan penggunaan energi dan emisi yang There was no reduction in energy consumption or emissions efisiensi energi dan pengurangan emisi karbon, pada tahun panel capacity increased to 190.8 kWp in 2024, reinforcing
dihasilkan pada tahun 2024 dikarenakan adanya peningkatan in 2024 due to increased operational activities. However, the 2024, kapasitas PLTS telah meningkat menjadi 190,8 kWp, Suryacipta’s role as an environmentally conscious and
operasional Perseroan. Akan tetapi, kami terus berupaya untuk Company remained committed to reducing energy use and memperkuat peran Suryacipta sebagai kawasan industri sustainability-driven industrial estate.
mengurangi penggunaan energi dan emisi yang dihasilkan dari emissions across all operations through various initiatives. berwawasan hijau dan berorientasi pada keberlanjutan.
seluruh operasional melalui berbagai inisiatif. Melalui berbagai These efforts were aimed at fostering a more energy-efficient
inisiatif ini, diharapkan Perseroan dapat membangun budaya work culture. Initiatives undertaken were as follows: Perseroan berharap mampu mendorong para tenant untuk The Company aims to encourage its tenants to transition
kerja yang lebih hemat energi. Inisiatif tersebut di antaranya: beralih dalam menggunakan Energi Baru Terbarukan (EBT) to renewable, environmentally friendly energy by applying a
1. Perseroan secara aktif menghimbau karyawan untuk bijak 1. Actively encouraging employees to use electricity wisely yang ramah lingkungan dengan menerapkan ”Leading by “Leading by Example” approach. This initiative has proven
dalam menggunakan energi listrik sebagai bagian dari upaya as part of our energy efficiency and environmental Example”. Keberhasilannya tercermin dari alokasi biaya listrik effective, as reflected in reduced electricity costs and lower
efisiensi energi dan keberlanjutan lingkungan. Himbauan sustainability efforts. Reminders are communicated yang menurun dan emisi karbon yang dihasilkan juga menurun carbon emissions resulting from the PLTS installations. It also
ini disampaikan melalui berbagai media dan ditempatkan through various media and placed in strategic locations akibat instalasi PLTS yang dilakukan. Inisiatif ini sebagai salah demonstrates the Company’s support for the government’s
di area strategis seperti ruang rapat, saklar lampu, dan such as meeting rooms, light switches, and restrooms to satu bentuk dukungan Perseroan kepada pemerintah dalam efforts to develop a renewable energy market through the
toilet guna meningkatkan kesadaran karyawan; raise awareness; menciptakan pasar baru EBT melalui program Renewable Energy Renewable Energy-Based Industry Development (REBID) and
Base Industry Development (REBID) dan Renewable Energy Base Renewable Energy-Based Economic Development (REBED)
on Economic Development (REBED). programs.
70 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 71
Page 37
Protecting the Environment
Protecting the Environment
PENGELOLAAN AIR DAN EFLUEN [303-2] Hijau Wastewater Treatment Plant (WWTP) Organica yang treatment that is efficient, sustainable, and environmentally
WATER AND EFFLUENT MANAGEMENT menghadirkan solusi inovatif dalam pengolahan air limbah friendly. Phase 1 of the Organica WWTP was inaugurated in
dengan pendekatan yang efisien, berkelanjutan, dan ramah November 2018, followed by the completion of Phase 1B in June
lingkungan. WWTP Organica tahap 1 diresmikan pada November 2020, resulting in a total treatment capacity of 10,000 m³/day.
2018, dengan pengembangan tahap 1B selesai pada Juni 2020, With the implementation of the Organica WWTP, Suryacipta
PENGELOLAAN AIR WATER MANAGEMENT yang menghasilkan kapasitas total 10.000 m3/hari. Dengan Industrial Estate has successfully reduced river pollution, as
adanya WWTP Organica, Kawasan Industri Suryacipta berhasil demonstrated by the installation of SPARING equipment from
Perseroan menggunakan air yang berasal dari berbagai sumber, The Company sources water from various origins, including mengurangi pencemaran sungai, terbukti dengan pemasangan the Ministry of Environment, a continuous wastewater quality
antara lain air permukaan, air tanah, serta air yang berasal surface water, groundwater, and third-party providers (Regional peralatan SPARING KLHK, sebuah sistem pemantauan kualitas monitoring system integrated in real time with the Ministry’s
dari pihak ketiga (Perusahaan Daerah Air Minum/PDAM). Air Water Company/PDAM). This water is used for sanitation and air limbah yang bekerja secara terus-menerus dan terintegrasi central database.
tersebut digunakan untuk kebutuhan sanitasi dan operasional operational needs. In 2024, the Company consumed a total secara real-time dengan database server Kementerian
Perseroan. Pada tahun 2024, Perseroan menggunakan air of 5,538,915 m³ of water. To ensure availability, the Company Lingkungan Hidup RI.
sebesar 5.538.915 m3. Untuk menjaga ketersediaan air, kami manages its water sources responsibly by applying the
memperhatikan sumber-sumber air yang digunakan, melakukan principles of reduce, reuse, and recycle (3R); maintaining water Dengan mengadopsi konsep food chain reactor (FCR), WWTP Adopting the Food Chain Reactor (FCR) concept, the Organica
reuse, reduce, & recycle (3R), merawat water treatment treatment systems such as cooling towers and condenser Organica ini mengintegrasikan tumbuhan, mikroorganisme, WWTP integrates plants, microorganisms, and specialized
cooling tower dan condenser chiller-heat pump, merawat alat chiller-heat pumps; operating seawater desalination equipment dan media khusus untuk menciptakan ekosistem alami yang media to create a natural ecosystem that is space-efficient
pengolahan air laut menjadi air tawar dengan sistem Sea Water using a Sea Water Reverse Osmosis (SWRO) system; and using dapat menghemat ruang dan bersatu dengan lingkungan secara and blends harmoniously with the environment. Its garden-
Reverse Osmosis (SWRO), serta memakai variable speed pump variable-speed pumps to distribute water throughout hotel harmonis. Desain WWTP Organica yang menyerupai taman hijau like design not only reduces odors and enhances aesthetics
untuk mendistribusikan air ke area hotel. [303-1] areas. [303-1] dapat mengurangi bau, meningkatkan estetika, dan sebagai but also serves as an environmental education center. The
pusat edukasi lingkungan, sekaligus dapat meminimalisir system helps minimize energy consumption, reduce carbon
konsumsi energi, mengurangi jejak karbon, serta menghasilkan footprint, and produce high-quality effluent that can be reused.
PENGAMBILAN DAN PENGGUNAAN AIR (M3) efluen berkualitas tinggi yang dapat dimanfaatkan kembali. In addition, the Company fully supports the Citarum Harum
WATER WITHDRAWAL AND CONSUMPTION (M3) Selain itu, Perseroan juga mendukung penuh Program Citarum Program initiated by the West Java Provincial Government. In
Harum yang digagas oleh Pemerintah Provinsi Jawa Barat. 2024, the Company generated 3,896,361 m³ (equal to 3,896.36
Pada tahun 2024, Perseroan menghasilkan efluen sebanyak megaliter), of effluent, a decrease from 3,977,221 m³ (equal to
Pengambilan Air [303-3] Penggunaan Air [F.8][303-5]
Sumber Air Water Withdrawal Water Consumption 3.896.361 m3 (setara 3.896,36 megaliter), menurun dibandingkan 3,977.22 megaliter) in the previous year.
Water Source tahun sebelumnya yang tercatat sebesar 3.977.221 m3 (setara
2024 2023* 2022* 2024 2023 2022* 3.977,22 megaliter).
Air Permukaan
5.318.655 5.353.661 5.771.020 5.318.655 5.353.661 5.771.020
Surface Water AIR LIMBAH (EFLUEN) YANG DIHASILKAN (m3) [F.13][303-4]
WASTEWATER (EFFLUENT) PRODUCED (m3)
Air Tanah
157.842 157.476 145.228 150.552 157.476 145.288
Groundwater
3
Air Permukaan Air Tanah Air dari Pihak Ketiga m
Air yang Berasal dari Surface Water Groundwater Produced Water
Pihak Ketiga 315.436 309.725 271.703 315.706 303.888 267.778
Water from Third Party 26.811 165.683 25.455 151.967 209.801
23.082
Air Laut
7.187 7.976 26.550 0 0 0
Seawater
Jumlah 2024 2023 2022
5.799.120 5.828.838 6.214.561 5.784.913 5.815.025 6.184.086
Total Air Limbah (Efluen)
yang Dihasilkan
Air Limbah (Efluen)
yang Dihasilkan
Air Limbah (Efluen)
yang Dihasilkan
Wastewater (Effluent) Wastewater (Effluent) Wastewater (Effluent)
Keterangan | Note: Produced Produced Produced
Penghitungan pengambilan air dan penggunaan mencakup NRCA, SAI, SAM, SIH (tidak termasuk BATIQA Jayapura untuk tahun 2024), SCS (mencakup tenant
seluruh kawasan), SEP, dan TCP.
3.898.255 3.977.221 4.977.199
*Penyajian kembali informasi (restatement) karena adanya penghitungan ulang. [2-4]
Water withdrawal and usage calculations cover NRC, SAI, SAM, SIH (excluding BATIQA Jayapura for 2024), SCS (including all tenants within the estate), SEP, and TCP.
* Information has been restated due to adjustments in the calculation method. [2-4]
3.705.761 3.799.799 4.744.316
PENGELOLAAN EFLUEN [F.14] EFFLUENT MANAGEMENT [F.14]
Keterangan | Note:
Penghitungan air limbah (efluen) mencakup NRCA, SAI, SAM, SIH (tidak mencakup BATIQA Jayapura untuk tahun 2024), SCS (mencakup tenant seluruh kawasan),
Kami telah mematuhi Standar Lingkungan Nasional terkait We comply with the National Environmental Standards SEP, dan TCP.
dengan kualitas baku mutu efluen kawasan industri yang concerning industrial estate effluent quality, in accordance *Penyajian kembali informasi (restatement) karena adanya penyesuaian perhitungan. [2-4]
Wastewater (effluent) calculations cover NRCA, SAI, SAM, SIH (excluding BATIQA Jayapura for 2024), SCS (including all tenants within the area), SEP, and TCP.
dibuang ke lingkungan, yaitu sesuai Peraturan Menteri with Ministry of Environment Regulation No. 03 of 2010. One *Information has been restated due to adjustments in the calculation method. [2-4]
Lingkungan Hidup No. 03 Tahun 2010. Salah satu anak usaha of the Company’s subsidiaries, Suryacipta, has commissioned
Perseroan, Suryacipta, telah menerapkan commissioning a wastewater treatment plant (WWTP) that adopts Organica
instalasi pengolahan air limbah yang mengadopsi Teknologi Green Technology, an innovative solution for wastewater
72 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 73
Page 38
Protecting the Environment
Protecting the Environment
PENGGUNAAN MATERIAL [301-1][301-2] Cara pengelolaan limbah di setiap unit berbeda-beda. Untuk Waste management practices vary across business units.
MATERIALS USAGE sektor perhotelan, limbah dikelola oleh pihak ketiga. Pada unit In the hospitality sector, waste is managed by third-party
usaha Melia Bali Hotel, limbah tidak dikelola di area hotel, tetapi providers. At the Melia Bali Hotel business unit, waste
dikelola oleh pihak ketiga yang diawasi setiap satu tahun sekali management is outsourced to a third party and not carried
melalui penyesuaian kontrak. Setiap bulannya, pihak ketiga out on-site. The third party is subject to annual oversight
Operasional Perseroan, khususnya unit usaha yang bergerak The Company’s operations, particularly business units engaged tersebut akan mengirimkan laporan pengelolaan limbah yang through contract adjustments and is required to submit monthly
di bidang properti dan konstruksi, tentunya tidak terlepas in the property and construction sectors, inevitably involve dilakukan. Dari hasil pengelolaan sampah organik, Perseroan waste management reports to ensure proper monitoring and
dari penggunaan material tidak terbarukan. Untuk menjaga the use of non-renewable materials. To ensure the quality of menjadikannya sebagai kompos. Sementara pada Umana Hotel, compliance. At Umana Hotel, waste management is carried
kualitas proyek, kami berupaya untuk mengutamakan kualitas each project, the Company prioritizes both the quality and pengelolaan sampah bekerja sama dengan pihak ketiga, yaitu out in collaboration with Jimbaran Lestari. Waste is separated
dan ketersediaan material produk dalam praktiknya. Untuk availability of construction materials. In the property sector, Jimbaran Lestari. Sampah dipilah menjadi organik dan non- into organic and non-organic categories using two color-coded
operasionalnya di sektor properti, Suryacipta menggunakan Suryacipta utilized 1,067 tons of asphalt, sand and gravel mix, organik yang ditampung dalam dua bak dengan warna yang bins. Organic waste, including recyclable materials and kitchen
1.067 ton aspal, sirtu, dan limestone. Sementara TCP Edenhaus and limestone. Meanwhile, TCP Edenhaus used a variety of non- berbeda. Sampah organik yang merupakan sampah daur ulang food scraps, is repurposed as feed for local pig farmers in the
menggunakan berbagai material tidak terbarukan untuk proyek renewable materials for its property development, renovation, dan sisa makanan dari kitchen didistribusikan sebagai pakan surrounding area.
pembangunan, renovasi, dan refurbishment properti. Pada and refurbishment projects. In 2024, TCP Edenhaus used 18.2 bagi peternak babi lokal sekitar.
tahun 2024, TCP Edenhaus menggunakan 18,2 ton material tons of primary materials, including sand, cement, iron, red
utama yang terdiri dari pasir, semen, besi, bata merah, baja bricks, lightweight steel, crushed stone, aluminum, roof tiles, Untuk sektor properti, yaitu di TCP, pengelolaan limbah In the property sector, specifically at TCP, waste is managed by
ringan, batu split, alumunium, genteng, marmer, kaca, keramik, marble, glass, ceramic, engineered parquet, and galvanized dilakukan oleh pihak ketiga. Sementara untuk sektor konstruksi, third-party providers. Meanwhile, in the construction sector,
parquet engineering, dan hallow galvanis. TCP Edenhaus juga hollow steel. Additionally, TCP Edenhaus used 172.24 kilograms yaitu di NRCA, pengelolaan dimulai dengan mengidentifikasi specifically at NRCA, waste management begins with identifying
menggunakan material pembantu sebesar 172,24 kg yang terdiri of supplementary materials such as paint, gypsum board, dan memisahkan jenis limbah. Limbah non-B3 akan dibuang and separating waste types. Non-hazardous and toxic waste is
dari cat, gypsum board, sanitair, dan pipa. sanitary fittings, and piping. ke tempat yang telah ditentukan dan selanjutnya akan dikelola disposed of in designated areas and subsequently managed
oleh pihak ketiga yang sudah tersertifikasi dan memiliki izin. by certified and licensed third-party vendors. Hazardous and
Meskipun operasional Perseroan belum menggunakan material Even though the Company’s operations have not yet utilized Sementara limbah B3 akan ditampung di penampungan toxic waste is temporarily stored in containment areas before
hasil daur ulang, unit usaha Perseroan di sektor perhotelan recycled materials, its business units in the hospitality sector sementara dan selanjutnya diserahkan kepada pihak ketiga being handed over to authorized third-party handlers.
terus berupaya untuk menggunakan material ramah lingkungan continue to make efforts to incorporate environmentally berizin.
dalam operasionalnya. Adapun material yang digunakan friendly materials in their operations. These materials include
antara lain seperti varnish material water base, paper straw, water-based varnish, paper straws, LED lighting, biodegradable
TOTAL LIMBAH YANG DIHASILKAN (TON) [F.13][306-3]
penerangan dengan Light Emitting Diodes (LED), amenities kit amenity kits, and reusable shopping bags to reduce plastic
TOTAL WASTE PRODUCED (TONS)
dengan material biodegradable, serta penggunaan kantong waste. Innovations introduced by the Company include using
belanja untuk mengurangi sampah plastik. Inovasi yang telah wooden decking to cover manhole pump rooms and adopting
dilakukan Perseroan adalah memanfaatkan wooden deck biodegradable plastic made from cassava. In 2024, the Limbah B3 Limbah Non-B3 Ton
B3 Waste Non-B3 Waste Tons
untuk penutup manhole pump room dan menggunakan plastik hospitality units (MBH, LXR, and SIH) allocated Rp3.78 billion
biodegradable dari singkong. Pada tahun 2024, unit usaha for the procurement of eco-friendly materials. [F.5] 4,3 9,0 4,2
perhotelan (MBH, LXR, dan SIH) telah mengeluarkan Rp3,78
miliar untuk pengadaan amenities ramah lingkungan. [F.5]
2024 2023 2022
Jumlah Limbah Jumlah Limbah Jumlah Limbah
PENGELOLAAN LIMBAH [F.14][306-1][306-2]
yang Dihasilkan yang Dihasilkan yang Dihasilkan
Total Waste Produced Total Waste Produced Total Waste Produced
997,1 923,6 734,5
WASTE MANAGEMENT
992,8 914,6 730,3
Kegiatan operasional Perseroan menghasilkan beberapa jenis The Company’s operations generate various types of waste,
limbah, baik limbah berbahaya dan beracun (B3) maupun limbah including both hazardous and toxic (B3) and non-hazardous
non-B3. Jika tidak dikelola dengan baik, tentunya limbah- and toxic waste (non-B3) waste. If not properly managed, these
limbah ini dapat membahayakan karyawan dan masyarakat. wastes may pose risks to employees and the surrounding
Oleh sebab itu, kami berupaya untuk mengelola limbah dengan community. Therefore, the Company is committed to ensuring Keterangan | Note:
baik. Limbah B3 yang dihasilkan Perseroan berupa oli bekas, responsible waste management. Hazardous and toxic waste * Penyajian kembali informasi (restatement) karena adanya penyesuaian perhitungan. [2-4]
lampu bekas, baterai, tinta (cartridge) bekas, pecahan kaca, includes used oil, used lamps, batteries, used ink cartridges, * Restatement of information due to calculation adjustments. [2-4]
peralatan elektronik bekas, kemasan bekas (jeriken, botol broken glass, used electronic equipment, used containers
kimia, kaleng cat, thinner, greasing), serta masker. Sementara (such as jerry cans, chemical bottles, paint cans, thinner, and
limbah non-B3 yang dihasilkan berupa sampah organik dan greasing containers), and face masks. Non-hazardous and toxic
non-organik, seperti sampah kering, sampah plastik, sampah waste includes both organic and non-organic waste, such as
basah, sampah kebun, serta sampah kertas, tisu, dan plastik dry waste, plastic waste, wet waste, garden waste, and paper,
di operasional perkantoran. Kami juga memastikan tidak ada tissue, and plastic waste from office operations. The Company
tumpahan limbah B3 seperti oli bekas ke badan air. [F.15][3-3] also ensures that there are no hazardous and toxic waste spills,
such as used lubricant, into water bodies. [F.15][3-3]
74 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 75
Page 39
Looking After People
Looking After People
UPAYA PENGURANGAN LIMBAH WASTE REDUCTION EFFORTS
Untuk mengurangi limbah kertas dan tisu di area perkantoran, To reduce paper and tissue waste in office areas, the Company
Perseroan melaksanakan “Gerakan Hemat Kertas dan Tisu” implemented the “Paper and Tissue Saving Movement” (Gemasu).
(Gemasu). Sementara untuk mengurangi limbah plastik, To minimize plastic waste, employees are encouraged to use
Perseroan menghimbau karyawan untuk menggunakan tumblr tumblers and reusable bags. As part of its efforts to reduce bar
Looking
serta reusable bag. Sebagai salah satu upaya pengurangan soap waste, Melia Bali Hotel (MBH) collaborates with Diversey
limbah sabun batang, Melia Bali Hotel (MBH) bekerja sama through the Soap for Hope program. Used bar soap from hotel
dengan Diversey dalam pelaksanaan Program Soap for Hope. guests is collected and reprocessed by Diversey. In 2024, MBH
Sisa sabun batang dari setiap tamu hotel akan dikumpulkan successfully collected 24.93 kg of used bar soap.
After People
untuk diolah kembali oleh Diversey. Pada tahun 2024, MBH
berhasil mengumpulkan 24,93 kg sisa sabun batang.
KEANEKARAGAMAN HAYATI [F.9][F.10]
BIODIVERSITY
Seluruh unit usaha Perseroan tidak ada yang berada maupun
berdekatan dengan area hutan lindung, ekosistem terproteksi,
maupun wilayah dengan keanekaragaman hayati tinggi. Namun
demikian, kami berupaya untuk menjaga dan mendukung
None of the Company’s business units are located in protected
forest areas or protected ecosystems, or regions with high
biodiversity. Nevertheless, we remain committed to preserving
and supporting environmental sustainability. The Melia Bali
4orang | people
setingkat Direksi
kelestarian lingkungan. Kawasan Melia Bali Hotel telah Hotel area has been landscaped with a diverse range of
merupakan perempuan
ditananami dengan berbagai jenis tanaman, antara lain 144 jenis vegetation, including 144 types of shrubs and ground cover,
at the Board level are
semak dan penutup tanah, 38 jenis palem dan pohon-pohon 38 types of palms and other trees, 500 coconut trees, and 15
lainnya, 500 batang pohon kelapa, serta 15 jenis scarce trees. types of scarce tree species.
women
Suryacipta Swadaya juga turut melakukan penghijauan dengan Suryacipta Swadaya also contributes to reforestation efforts by
memberikan 70 pohon mahoni dan 30 pohon pucuk merah, donating 70 mahogany trees and 30 red shoot trees, along with
serta penyerahan bibit tanaman dan pupuk organik kepada plant seedlings and organic fertilizer, to the Environmental and
4,2%
Dinas Lingkungan Hidup dan Kebersihan (DLHK) Kabupaten Sanitation Agency (DLHK) of Karawang Regency. The Subang
Karawang. Kawasan Subang Smartpolitan juga telah memiliki Smartpolitan area has 3.41 ha is also equipped with a nursery
nursery seluas 3,41 ha yang telah ditanam berbagai jenis pohon, that houses a variety of trees, shrubs, and ornamental plants.
semak, maupun tanaman hias.
peningkatan jam pelatihan
karyawan
increase in employee
training hours
Nursery Subang Smartpolitan
76 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 77
Page 40
Looking After People
Looking After People
INSAN SSIA [C.3][2-7][2-8] KOMPOSISI KARYAWAN BERDASARKAN KELOMPOK USIA [405-1]
EMPLOYEE COMPOSITION BY AGE GROUP
SSIA PERSONNEL
Kelompok Usia (Tahun)
Entry-level Mid-level Senior-level Executive-level
Age Group (Years)
Karyawan menjadi salah satu aset penting bagi SSIA untuk Employees are among SSIA’s most valuable assets in delivering Jumlah Jumlah Jumlah
memastikan pemberian produk berkualitas dan layanan yang high-quality products and optimal services to customers. As Pekerja Pekerja Pekerja
optimal kepada pelanggan. Sampai akhir tahun 2024, jumlah of the end of 2024, the Company employed a total of 2,552 Total Total Total
Workers Workers Workers
Perempuan
Perempuan
Perempuan
Perempuan
karyawan Perseroan mencapai 2.552 orang, terdiri dari 1.990 individuals, consisting of 1,990 male employees (78%) and
Laki-laki
Laki-laki
Laki-laki
Laki-laki
2024 2023 2022
Female
Female
Female
Female
Male
Male
Male
Male
(78%) karyawan laki-laki dan 562 (22%) karyawan perempuan. 562 female employees (22%). The higher proportion of male
Lebih tingginya jumlah karyawan laki-laki disebabkan karena employees is primarily due to the Company’s operational
kebutuhan operasional Perseroan. Perseroan juga tidak requirements. SSIA does not employ outsourced personnel
memiliki pekerja yang berasal dari luar Perseroan ataupun or workers from external agencies.
18-24 118 50 10 7 0 0 0 0 185 194 218
pekerja alihdaya.
25-34 360 138 82 50 28 17 1 0 676 784 665
KOMPOSISI KARYAWAN BERDASARKAN JENIS KELAMIN 35-44 363 61 104 28 66 40 3 0 665 669 748
EMPLOYEE COMPOSITION BY GENDER 45-54 487 81 126 40 50 28 6 3 821 830 839
Laki-laki | Male Perempuan | Female >55 53 5 44 8 35 5 54 1 205 197 163
2024 2023 2022 2024 2023 2022 KOMPOSISI KARYAWAN BERDASARKAN TINGKAT PENDIDIKAN
EMPLOYEE COMPOSITION BY EDUCATION LEVEL
1.990 2.077 2.074 562 597 559
2024 2023 2022
2024 2023 2022
Tingkat Pendidikan
Jumlah | Total Education Level
2.552 2.674 2.633 Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Male Female Male Female Male Female
Strata 2
34 18 27 16 35 17
Postgraduate Degree
KOMPOSISI KARYAWAN BERDASARKAN JABATAN [405-1]
EMPLOYEE COMPOSITION BY POSITION Strata 1
468 227 479 217 446 189
Bachelor’s Degree
2024 2023 2022 Diploma
367 169 427 193 415 176
Associate Degree
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Jabatan Male Female Male Female Male Female Non-Akademik/SLTA
Position Non-academic/High 1.121 148 1.144 171 1.178 177
Jumlah Jumlah Jumlah Jumlah Jumlah Jumlah School
% % % % % %
Total Total Total Total Total Total
Jumlah
Entry-level 1.284 50,3 309 12,1 1.344 50,9 334 12,7 2.604 53,3 603 12,3 1.990 562 2.077 597 2.074 559
Total
Mid-level 463 18,1 159 6,2 481 18,2 171 6,5 778 15,9 231 4,7
Senior-level 179 7,0 90 3,5 184 7,0 87 3,3 379 7,8 170 3,5
Executive-level 64 2,5 4 0,2 34 1,3 4 0,2 109 2,2 10 0,2
Jumlah
1.990 78,0 562 22,0 2.043 77,4 596 22,6 3.870 79,2 1.014 20,8
Total
78 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 79
Page 41
Looking After People
Looking After People
KOMPOSISI KARYAWAN BERDASARKAN JENIS KELAMIN, STATUS KETENAGAKERJAAN, SERTA WILAYAH PENEMPATAN
EMPLOYEE COMPOSITION BY GENDER, EMPLOYMENT STATUS, AND PLACEMENT AREA
2024 2023 2022
Karyawan Tetap Karyawan Tidak Tetap Karyawan Tetap Karyawan Tidak Tetap Karyawan Tetap Karyawan Tidak Tetap
Unit Usaha Permanent Employees Non-Permanent Employees Permanent Employees Non-Permanent Employees Permanent Employees Non-Permanent Employees
Business Unit
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Male Female Male Female Male Female Male Female Male Female Male Female
SSI 25 21 30 0 24 15 5 1 27 15 3 2
NRCA 338 75 75 24 328 73 76 22 314 69 85 20
Gran Melia
213 52 45 18 231 56 35 16 265 60 21 12
Jakarta
SAI
Melia Bali Hotel 280 144 19 14 291 146 150 72 303 144 138 54
Head Office 5 3 2 3 3 1 2 4 4 4 1 1
Umana Bali, LXR
SAM 113 49 54 28 113 49 54 28 123 50 17 9
Hotels & Resorts
Jababeka 0 0 17 6 0 0 14 6 0 0 17 7
Cirebon 0 0 23 7 0 0 22 7 0 0 22 6
Karawang 0 0 24 4 0 0 26 4 0 0 27 5
Lampung 0 0 19 4 0 0 19 4 0 0 20 4
Palembang 0 0 19 6 0 0 18 6 0 0 18 6
SIH Pekanbaru 0 0 20 6 0 0 23 6 0 0 26 7
Surabaya 0 0 16 7 0 0 7 8 0 0 7 7
Head Office 9 15 6 4 10 16 5 0 9 16 5
GGP Lampung 0 0 19 3 0 0 21 4 0 0 20 4
Jayapura* 0 0 6 7 0 0 6 9
PHG 0 0 0 0 4 0 4 0 3 0 4 1
SCS 335 38 165 3 338 25 118 9 345 28 105 5
SEP 21 1 1 1 17 1 4 0 16 3 5 0
TCP 82 21 15 5 86 21 11 2 90 21 15 3
1.421 419 569 143 1.445 403 620 206 1.499 410 562 162
Jumlah
1.840 712 1.848 826 1.909 724
Total
2.552 2.674 2.633
Keterangan | Note:
* Data tahun 2024 tidak mencakup BATIQA Jayapura.
* The 2024 data excludes BATIQA Jayapura.
80 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 81
Page 42
Looking After People
Looking After People
REKRUTMEN KARYAWAN [401-1] EMPLOYEE RECRUITMENT [401-1]
2024 2023 2022
Unit Usaha
Pada tahun 2024, Perseroan merekrut 219 karyawan baru In 2024, the Company recruited 219 new employees, consisting Business Unit
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
yang terdiri dari 154 (70%) karyawan laki-laki dan 65 (30%) of 154 male employees (70%) and 65 female employees (30%). Male Female Male Female Male Female
karyawan perempuan. Selain itu, selama tahun 2024, terdapat During the same year, 306 employees left the Company for
306 karyawan yang keluar dari Perseroan, terdiri dari 204 (67%) various reasons, including 204 male employees (67%) and 102 Head Office 1 5 1 3 3 3
karyawan laki-laki dan 102 (33%) karyawan perempuan yang female employees (33%). As a result, the employee turnover GGP Lampung 0 0 3 0 9 1
disebabkan karena berbagai alasan. Dengan demikian, tingkat rate in 2024 was recorded at 10.0% for male employees and
perputaran karyawan pada tahun 2024 tercatat sebesar 10,0% 17.6% for female employees. [401-1] Jayapura** 3 3 6 4
untuk karyawan laki-laki dan 17,6% untuk karyawan perempuan. PHG 0 0 1 0 5 0
[401-1]
SCS 45 3 28 5 37 4
KARYAWAN BARU BERDASARKAN KELOMPOK USIA DAN JENIS KELAMIN SEP 1 1 0 0 1 1
NEW EMPLOYEES BY AGE GROUP AND GENDER
TCP 1 3 0 0 4 0
Jumlah
154 65 182 82* 326 114
2024 2023 2022 Total
Kelompok Usia (Tahun)
Keterangan | Note:
Age Group (Years)
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan * Penyajian kembali informasi (restatement) karena adanya penyesuaian perhitungan. | Restatement of information due to calculation adjustment. [2-4]
Male Female Male Female Male Female ** Data tahun 2024 tidak mencakup BATIQA Jayapura. | The 2024 data excludes BATIQA Jayapura.
<30 97 38 93 54* 193 81 TINGKAT PERPUTARAN KARYAWAN
30-50 52 25 81 26 127 31 EMPLOYEE TURNOVER RATE
>50 5 2 8 2 6 2
Jumlah
Total
154 65 182 82* 326 114 2024 2023 2022
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Male Female Male Female Male Female
KARYAWAN BARU BERDASARKAN JENIS KELAMIN DAN WILAYAH PENEMPATAN
NEW EMPLOYEES BY GENDER AND PLACEMENT REGION 10,0% 17,6% 9,3% 11,1% 10,3% 10,4%
2024 2023 2022 HAK ASASI MANUSIA, KEBERAGAMAN, DAN KESETARAAN HUMAN RIGHTS, DIVERSITY AND EQUALITY EMPLOYEE
Unit Usaha KARYAWAN [F.18][F.19][2-30][405-1][406-1][408-1][409-1] [F.18][F.19][2-30][405-1][406-1][408-1][409-1]
Business Unit
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Male Female Male Female Male Female Sejak proses rekrutmen, Perseroan memberikan kesempatan From the recruitment stage onward, the Company ensures equal
yang setara kepada seluruh (100%) karyawan tanpa membeda- opportunities for all (100%) employees, regardless of gender,
SSI 2 7 7 2 5 3
bedakan gender, suku, agama, golongan, usia, pilihan politik, ethnicity, religion, social group, age, political preference, or
NRC 11 1 29 9 25 4 maupun faktor diskriminasi lainnya. Hal ini diatur dalam any other discriminatory factor. These principles are outlined
SAI Gran Melia Jakarta 2 1 4 3 24 10 Peraturan Perusahaan (PP) dan Perjanjian Kerja Bersama in the Company Regulations and Collective Labor Agreement
(PKB) yang melindungi seluruh (100%) karyawan. Pada tahun (CLA), which apply to and protect all employees. In 2024, the
Melia Bali Hotel 12 4 44 17 175 68 2024 inisiatif Perseroan adalah merekrut karyawan magang Company took the initiative to hire trainee employees with
Head Office 2 2 0 0 1 1 berkebutuhan khusus, salah satu unit usaha Perseroan, yakni special needs. One of the Company’s business units, Gran Melia
Gran Melia Jakarta (GMJ), mempekerjakan 1 karyawan magang Jakarta (GMJ), employed one trainee with special needs as a
SAM LXR 49 28 49 28 5 5
berkebutuhan khusus sebagai Admin Front Office. Front Office Admin.
SIH Jababeka 8 2 3 3 6 3
Cirebon 6 3 1 2 2 0 Perseroan juga memastikan penerapan hak asasi manusia The Company is also committed to upholding human rights
(HAM) di lingkup Perseroan dengan memastikan tidak across its operations by ensuring the absence of child labor,
Karawang 1 1 4 2 4 0 adanya pekerja anak, tenaga kerja paksa, maupun tindakan forced labor, or discriminatory practices and sexual harrasment.
Lampung 0 1 1 0 2 3 diskriminasi dan pelecehan seksual di lingkup Perseroan. These principles are embedded in the Company’s Corporate
Prinsip HAM ini telah diatur dalam Pedoman Tata Kelola Governance Guidelines and are reflected in the absence of any
Palembang 4 1 1 0 3 0
Perusahaan dan penerapannya dibuktikan dengan tidak reported discrimination cases throughout 2024.
Pekanbaru 1 1 0 1 2 0 adanya kasus diskiriminasi di Perseroan selama tahun 2024.
Surabaya 8 1 3 4 7 4
82 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 83
Page 43
Looking After People
Looking After People
Perseroan juga memberikan kebebasan berserikat bagi The Company also provides freedom of association for CUTI MELAHIRKAN MATERNITY LEAVE
karyawannya meskipun belum memiliki kebijakan kebebasan its employees although it does not yet have a freedom
berserikat ataupun serikat pekerja. Melia Bali Hotel juga telah of association policy or labor union. Melia Bali Hotel also Sesuai Peraturan Perusahaan, Perseroan juga memberikan In accordance with Company Regulations, the Company
memiliki Kebijakan HAM, yang di dalamnya juga memuat has a Human Rights Policy, which also contains diversity. hak cuti melahirkan (parental leave) bagi karyawan perempuan provides parental leave entitlements, three months for
mengenai keberagaman. Adapun penerapan kebijakan HAM The implementation of this human rights policy is under selama 3 bulan dan bagi karyawan laki-laki yang istrinya female employees and two days for male employees whose
ini berada di bawah naungan HR Dept. Sementara di Umana the auspices of the HR Dept. While in Umana Bali has also melahirkan selama 2 hari. Selama tahun 2024, di Holding anak spouses give birth. Throughout 2024, at the Holding Company
Bali juga telah menerapkan prinsip keberagaman sesuai dengan implemented the principle of diversity in accordance with seluruh anak usaha, terdapat 14 karyawan perempuan dan 20 and all subsidiaries total of 14 female employees and 20 male
Kebijakan Keberagaman yang berada di bawah naungan Tim the Diversity Policy which is under the auspices of the Hilton karyawan laki-laki yang mengambil cuti melahirkan, dan seluruh employees took parental leave, and 100%, returning to work
ESG Hilton (operator Umana Bali). (Umana Bali operator) ESG Team. (100%) di antaranya telah kembali bekerja setelah cuti. [401-3] thereafter. [401-3]
REMUNERASI DAN TUNJANGAN KARYAWAN [F.20][401-2] REMUNERATION AND EMPLOYEE BENEFITS [F.20][401-2]
Perseroan memberikan remunerasi dengan berdasarkan kepada
tingkat jabatan, kompetensi, serta pendidikan secara adil dan
The Company provides remuneration based on job level,
competency, and education fairly and evenly, ensuring no
PELATIHAN DAN PENGEMBANGAN KARYAWAN [F.22][404-1][404-2]
merata, tanpa membandingkan jenis kelamin ataupun faktor discrimination in the remuneration process. The standard EMPLOYEE TRAINING AND DEVELOPMENT
diskriminasi lainnya. Standar pemberian upah/gaji karyawan wage/salary given to employees also complies with the Regional
juga telah sesuai dengan ketentuan Upah Minimum Regional Minimum Wage (UMR) set by the Indonesian Government, with
(UMR) yang ditetapkan oleh Pemerintah Indonesia, dengan rasio a 1:1 ratio. To support employee performance and welfare, we
1:1. Untuk menunjang kinerja dan kesejahteraan karyawan, kami also provide compensation or other benefits beyond the basic Memberikan produk dan layanan terbaik kepada pelanggan To deliver the best products and services to customers, human
juga memberikan kompensasi atau tunjangan lainnya di luar salary to employees. These benefits include compensation merupakan salah satu prioritas Perseroan, sehingga resources (HR) with high competence are necessary, making
gaji pokok kepada karyawan. Tunjangan tersebut antara lain (official travel, meal allowance, transportation allowance, Perseroan memerlukan sumber daya manusia (SDM) yang employee competency enhancement crucial for the Company. In
kompensasi (perjalanan dinas, uang makan, uang transportasi, operational allowance, bonus/incentive, employee medical memiliki kompetensi tinggi. Untuk meningkatkan kompetensi order to enhance the competence of all personnel, the Company
tunjangan operasional, bonus/insentif, pengobatan karyawan, treatment, long service leave allowance, holiday allowance, karyawan, Perseroan secara rutin menyelenggarakan berbagai consistently organizes various training programs according
tunjangan cuti masa kerja, tunjangan hari raya, sumbangan wedding and bereavement donation, employee stock option program pelatihan yang disesuaikan dengan kebutuhan. to needs. Planning and management of the educational and
pernikahan dan dukacita, employee stock opname program program (MESOP), and car ownership program (COP). Perencanaan dan pengelolaan dampak dari pendidikan dan training impacts are overseen by the Human Resources
(MESOP), serta car ownership program (COP). pelatihan ditangani oleh Divisi Sumber Daya Manusia (HRD), Department (HRD), which then provides a performance report
yang kemudian akan melaporkan kinerja SDM kepada Presiden of the HR to the President Director. [3-3]
PROGRAM PENSIUN KARYAWAN EMPLOYEE RETIREMENT PROGRAM Direktur. [3-3]
Perseroan memberikan program pensiun untuk karyawan yang The Company provides a retirement program for employees Pada tahun 2024, Perseroan menyelenggarakan 14.614 program In 2024, the Company conducted 14,614 training programs,
mencapai usia 55 tahun melalui Badan Penyelenggara Jaminan aged 55 and above through the Employment Social Security pelatihan yang diikuti oleh dengan total waktu pelatihan totaling 58,421 hours of training. These programs covered a
Sosial (BPJS) Ketenagakerjaan dan juga menyisihkan dana untuk Agency (BPJS Ketenagakerjaan) and sets aside funds for selama 58.421 jam. Pelatihan yang diberikan antara lain terkait range of topics, including employee orientation, leadership and
pensiun atau pemutusan hubungan kerja (PHK) sesuai dengan retirement/layoff in accordance with prevailing regulations. dengan orientasi karyawan, leadership/management training, management training, standard operating procedures, effective
peraturan yang berlaku. Kontribusi untuk dana pensiun BPJS As for the retirement fund allocation, 1% is deducted from standar prosedur operasional, komunikasi efektif, sistem communication, computer systems, branding, and soft skills
Ketenagakerjaan berasal dari potongan gaji karyawan sebesar employees’ salaries, and 2% is contributed by the Company. komputer, merek dagang, serta soft skill training. Perseroan development. The Company also provided sustainability-related
1%, sementara Perseroan memberikan kontribusi sebesar 2%. Furthermore, the Company also enrolls employees in the juga memberikan pelatihan terkait keberlanjutan melalui training through the ESG Forum held in December 2024.
Selain itu, Perseroan juga mendaftarkan beberapa karyawan Manulife Financial Institution Pension Fund (DPLK) program, pelaksanaan ESG Forum pada bulan Desember 2024.
di golongan tertentu dalam program Dana Pensiun Lembaga which is fully (100%) paid by the Company. In 2024, the Company
Keuangan (DPLK) Manulife yang seluruhnya ditanggung oleh did not disburse retirement funds as there were no employees
Perseroan. Pada tahun 2024, perusahaan belum mengeluarkan entering retirement age throughout the year. [201-3] PELATIHAN DAN PENGEMBANGAN KEMAMPUAN PEKERJA
dana pensiun karena tidak ada karyawan yang memasuki masa EMPLOYEE TRAINING AND CAPACITY DEVELOPMENT
pensiun pada tahun tersebut. [201-3]
Sebagian besar unit usaha Perseroan belum memberikan Most of the Company’s business units have yet to provide Keterangan Satuan
pelatihan khusus bagi karyawan yang akan memasuki masa dedicated training programs for employees approaching Description Unit 2024 2023 2022
pensiun. NRCA membekali karyawannya dengan program retirement. However, NRCA equips its employees through a
Jumlah Jam Pelatihan Jam
Sharing Session Persiapan Masa Pensiun satu tahun sebelum Pre-Retirement Sharing Session conducted one year prior 58.421 55.853 19.992
Total Training Hours Hours
masa pensiun. Sementara MBH juga telah melaksanakan to retirement. In addition, MBH has held a Financial Planning
Financial Planning Workshop yang diikuti oleh 44 karyawan Workshop attended by 44 employees, aimed at educating them Jumlah Karyawan Orang
2.552 2.674 2.633
untuk mengedukasi karyawan dalam mengelola finansialnya on effective financial management post-retirement. [404-2] Total Employees People
setelah memasuki masa pensiun. [404-2] Rata-rata Jam Pelatihan Jam/Tahun/Karyawan
22,9 20,9 7,6
Average Training Hours Hours/Year/Employee
84 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 85
Page 44
Looking After People
Looking After People
JUMLAH JAM PELATIHAN PERSEROAN TAHUN 2024 (JAM) [401-1]
KESELAMATAN DAN KESEHATAN KERJA (K3) [F.21]
NUMBER OF COMPANY TRAINING HOURS IN 2024 (HOURS) OCCUPATIONAL HEALTH AND SAFETY (OHS)
2024 2023 2022 Kami berupaya untuk menciptakan lingkungan kerja yang aman We are committed to creating a safe and comfortable working
Kategori Karyawan dan nyaman bagi seluruh karyawan. Penerapan keselamatan environment for all employees. The implementation of
Employee Category dan kesehatan (K3) dalam operasional Perseroan mengacu pada Occupational Health and Safety (OHS) within the Company’s
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Male Female Male Female Male Female Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) operations refers to the Occupational Health and Safety
yang wajib dipatuhi oleh seluruh (100%) karyawan. Prosedur Management System (OHSMS), which must be fully adhered
Tetap | Permanent 18.000 14.223 27.394 7.395 6.178 2.993
penerapan K3 di NRCA juga mengacu pada Manual Mutu, K3, dan to by all employees. At NRCA, OHS procedures are also guided
Tidak Tetap | Contract 16.788 9.411 14.633 6.430 8.176 2.644 Lingkungan (MK3L) yang mengatur mengenai perencanaan dan by the Quality, OHS, and Environmental (QHSE) Manual, which
Jumlah pengendalian operasional, evaluasi kinerja, serta peningkatan outlines planning and operational control, performance
58.421 55.853 19.992 kinerja. Pembagian kerja juga telah dikelompokkan sesuai evaluation, and continuous improvement measures. Work
Total
dengan bidang kerja dan kemampuan masing-masing karyawan. assignments are also structured according to each employee’s
Pengelolaan K3 merupakan tanggung jawab Divisi Konstruksi. area of expertise and capabilities. OHS management is the
RATA-RATA JAM PELATIHAN PERSEROAN TAHUN 2024 (JAM/TAHUN/KARYAWAN) [401-1] [3-3][403-1][403-8] responsibility of the Construction Division. [3-3][403-1][403-8]
NUMBER OF COMPANY TRAINING HOURS IN 2024 (HOURS/YEAR/EMPLOYEE)
Aktivitas pengelolaan dampak K3 pada anak usaha dipantau OHS impact management activities within subsidiaries are
setiap satu tahun sekali dengan melakukan audit SMK3, baik monitored annually through both internal and external OHSMS
dari pihak internal maupun eksternal. Hasil audit tersebut audits. The audit results are reported to the Board of Directors
2024 2023 2022
akan dilaporkan kepada Direksi dan menjadi dasar untuk and serve as the basis for performance improvements in the
Kategori Karyawan
Employee Category melakukan peningkatan kinerja pada tahun mendatang. Pada following year. In 2024, the internal OHS audit results for NRCA
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan tahun 2024, hasil audit K3 internal NRCA dan SEP menunjukkan and SEP showed satisfactory outcomes, while the internal OHS
Male Female Male Female Male Female
hasil yang memuaskan, sementara hasil audit K3 internal SCS audit for SCS indicated compliance.
Tetap | Permanent 12,7 33,9 19,0 18,3 4,1 7,3 menunjukkan hasil compliance.
Tidak Tetap | Contract 29,5 65,8 24,1 33,5 14,2 17,9
Upaya penerapan SMK3 dilakukan melalui berbagai kegiatan, The OHSMS is also carried out through following initiatives:
di antaranya:
EVALUASI KINERJA KARYAWAN EMPLOYEE PERFORMANCE EVALUATION • Penerapan ISO 45001:2018 dan ISO 14001:2015. • Implementation of ISO 45001:2018 and ISO 14001:2015.
• Penerapan Sistem Manajemen Mutu, K3 dan Lingkungan • Implementation of Quality, OHS and Environment
Perseroan juga melaksanakan evaluasi kinerja karyawan di The Company also conducts employee performance evaluations (SMMK3L) serta Program Ringkas, Rapi, Resik, Rawat dan Management System (QOHSEMS) and Sort, Straighten,
tengah dan akhir tahun. Pada tahun 2024, Perseroan telah at both mid-year and year-end. In 2024, performance Rajin (5R). Shine, Standarize, and Sustain (5S) Program.
memberikan evaluasi kinerja kepada 84% karyawannya. evaluations were conducted for 84% of employees. The • Penyusunan job description berdasarkan aspek • Preparation of job descriptions based on Occupational
Perseroan tidak melaksanakan evaluasi kinerja kepada seluruh Company does not conduct performance evaluations for all Keselamatan, Kesehatan Kerja & Lingkungan (K3L) untuk Health, Safety, and Environment (OHSE) aspects for each
karyawannya dikarenakan hanya sebagai karyawan di anak of its employees because only employees in subsidiaries setiap jabatan hotel. hotel position.
perusahaan yang mengikuti evaluasi kinerja. [404-3] participate in performance evaluations. [404-3] • Pemantauan dan pengukuran kualitas udara, air limbah, • Regular monitoring and measurement of air quality,
dan kebisingan rutin setiap 6 bulan sekali. wastewater, and noise every 6 months.
• Pelaporan Upaya Pengelolaan Lingkungan dan Upaya • Environmental Management Efforts and Environmental
Pemantauan Lingkungan (UKL-UPL) ke Dinas Lingkungan Monitoring Efforts (UKL-UPL) reporting to the Environment
Hidup dan pelaporan K3 ke Dinas Tenaga Kerja secara rutin. Agency and OHS reporting to the Manpower Agency on a
regular basis.
• Melaksanakan program inspeksi peralatan keadaan darurat • Monthly inspection of emergency equipment and supporting
setiap sebulan sekali serta fasilitas instalasi penunjang. installation facilities.
• Pelaksanaan Medical Check Up (MCU) bagi para karyawan • Medical Check Up (MCU) for new employees before work.
baru sebelum bekerja.
• Di NRCA, telah diterapkan Manual Mutu, K3, dan Lingkungan • At NRCA, the Quality, OHS and Environment Manual
(MK3L) yang di dalamnya memuat perencanaan, has been implemented, which includes OHS planning,
penerapan, dan evaluasi K3, termasuk kesiapsiagaan dan implementation and evaluation, including preparedness
kegawatdaruratan and emergency.
SSIA Group Employee Relations Workshop Pekerja Menggunakan Alat Pelindung Diri
Workers Use Personal Protective Equipment
86 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 87
Page 45
Looking After People
Looking After People
DENTIFIKASI BAHAYA, PENILAIAN RISIKO, HAZARD IDENTIFICATION, RISK ASSESSMENT,
Jenis Pekerjaan Risiko yang Ditimbulkan Upaya dan Tindak Lanjut
DAN INVESTIGASI INSIDEN [403-2][403-7] AND INCIDENT INVESTIGATION [403-2][403-7] Type of Work Type of Risk Mitigation and Follow Up
Perseroan senantiasa berupaya mencegah bahaya yang The Company also makes efforts to prevent hazards that
Perbaikan (Service) Lift Kemungkinan sistem lift • Pendampingan perbaikan oleh vendor/pihak
mungkin terjadi di seluruh operasional, baik di sektor may occur in all operations throughout the construction, Lift Service gagal, sehingga menyebabkan ketiga
konstruksi, properti, maupun perhotelan melalui pembuatan property, and hospitality sectors by developing procedures kecelakaan Repair assistance by vendors/third parties
prosedur Identifikasi Aspek Bahaya K3 serta Penilaian for OHS Hazard Aspects Identification, and Environmental The possibility of the elevator • Penggantian tali seling secara berkala
Dampak Lingkungan dan Risiko K3. Di Anak Usaha NRCA, Impact and OHS Risks Assessment. At NRCA, all employees, system failing causing an Replace the alternating rope regularly
setiap karyawan, pekerja subkontraktor, maupun tamu yang subcontractor workers, and visiting guests are responsible accident
berkunjung bertanggung jawab untuk melaporkan apabila for reporting any incidents that occur. All incidents or near Properti | Property
terdapat insiden yang terjadi. Seluruh insiden atau near miss misses are investigated by OHS officers or certified safety
yang terjadi akan diselidiki oleh petugas atau Ahli K3, yang professionals, with the findings subsequently evaluated and Pemeliharaan Valve Box Kebakaran karena kebocoran gas • Safety briefing sebelum memulai pekerjaan
Valve Box Maintenance Fire due to gas leak Safety briefing before work
kemudian hasilnya dievaluasi dan dilakukan tindakan perbaikan corrective actions taken to prevent recurrence. The high-risk
• Pemeriksaan ada tidaknya kebocoran gas
agar tidak terulang. Adapun pekerjaan yang berisiko tinggi jobs and their management are as follows:
menggunakan gas detector
beserta pengelolaannya, antara lain: Check for gas leaks using a gas detector
Pengambilan Contoh Gas Bumi • Terpapar gas Memberikan pelatihan bersertifikasi terkait
Natural Gas Sampling Gas exposure pengerjaan pengambilan contoh gas bumi
Jenis Pekerjaan Risiko yang Ditimbulkan Upaya dan Tindak Lanjut
• Kebakaran karena kebocoran Provide certified training related to natural gas
Type of Work Type of Risk Mitigation and Follow Up
gas sampling
Fire due to gas leak
Konstruksi | Construction
Pelepasan dan Pemasangan • Kebakaran karena kebocoran • Safety briefing sebelum memulai pengerjaan
Bekerja pada Ketinggian Terjatuh • Memakai safety body harness Turbin Meter di Metering gas Safety briefing before work
Working at Height Fall Wearing a safety body harness Dismounting and Installing Fire due to gas leak • Pemeriksaan kebocoran gas menggunakan gas
• Penyediaan alat pengaman Turbine Meters in Metering • Terjepit flange to flange turbin detector
Provision of safety equipment Pinched by turbine flange to Check for gas leaks using a gas detector
Mengangkat Barang dengan Material terjatuh • Memastikan pengoperasian TC telah flange
Tower Crane (TC) Fallen materials menggunakan metode yang benar • Terpapar gas
Lifting Goods with Tower Crane Ensure that TC operations have used the correct Gas exposure
(TC) method Kantor Pusat | Head Office
• Mengamankan area swing boom
Securing the swing boom area Bekerja di Gedung Tinggi • Kebakaran gedung • Melaksanakan fire drill setahun sekali
Working in High Rise Building Building fires Implementing fire drill once a year
Pekerjaan di Area Panas Terjadinya kebakaran • Menghindari area dengan material yang mudah • Adanya bencana alam seperti • Memiliki sistem kebakaran gedung dan
Work in High Temperature Area Fire terbakar gempa yang membahayakan memeriksanya secara rutin
Avoid areas with flammable materials karyawan Have a building fire system and
• Proteksi bunga api The existence of natural inspect it regularly
Spark protection disasters such as • Penyediaan APAR
• Pemasangan Alat Pemadam Api Ringan (APAR) earthquake that endangers Provision of fire extinguishers
Fire extinguisher installation employees
• Penggunaan Alat Perlindungan Diri (APD) saat
pengerjaan
Use of Personal Protective Equipment (PPE) when
PARTISIPASI DAN LAYANAN K3 [403-3][403-6] OHS PARTICIPATION AND SERVICES [403-3][403-6]
working
Perhotelan | Hospitality Untuk mencegah terjadinya risiko K3, Perseroan menerapkan To mitigate OHS risks, the Company adopts the precautionary
Pengoperasian Gondola • Wire rope putus atau tidak • Menjalankan SOP prinsip precautionary. Perseroan memiliki panitia K3 yang principle and has established an Occupational Health and Safety
Gondola Operation menggunakan safety net Implementing SOP disebut Panitia Pembina Keselamatan dan Kesehatan Kerja Committee, known as the Occupational Health and Safety
Wire rope is broken or not • Service rutin mesin gondola (P2K3). Pada tahun 2024, P2K3 terdiri dari 17 karyawan yang Development Committee (P2K3). In 2024, the P2K3 consisted
using a safety net Regular maintenance of gondola machine ditunjuk menjadi perwakilan berdasarkan keterampilan dan of 17 employees appointed based on their skills and leadership
• Terjatuh • Menyediakan perlengkapan APD kompetensi kepemimpinan. P2K3 bertugas dan bertanggung competencies. The committee is responsible for the following:
Fall Provide PPE equipment jawab untuk:
Pengecatan Gedung dan Terjatuh Memilih vendor yang sudah menerapkan K3 dengan a. Memberikan saran dan pertimbangan a. Providing recommendations and advice
Pembersihan Kaca Luar Kamar Fall baik untuk melakukan pengerjaan b. Membantu penyusunan kebijakan K3 b. Assisting in the formulation of OHS policies
Building Painting and Outdoor Choose vendors that has implemented OHS well to c. Melakukan identifikasi dan penilaian risiko c. Conducting risk identification and assessments
Glass Cleaning carry out the work d. Merancang dan mengimplementasikan program K3 d. Designing and implementing OHS programs
e. Melakukan inspeksi dan audit K3 e. Performing OHS inspections and audits
f. Menyusun laporan dan evaluasi K3 f. Preparing OHS reports and evaluations
88 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 89
Page 46
Looking After People
Looking After People
g. Mendorong partisipasi aktif pekerja dalam K3 g. Promoting active employee participation in OHS initiatives Selama tahun 2024, Perseroan juga telah melaksanakan To further improve the quality of occupational safety, health and
h. Memastikan ketersediaan sarana dan prasarana K3 h. Ensuring the availability of OHS facilities and infrastructure beberapa upaya untuk meningkatkan kualitas keselamatan, environment, in 2024, the Company conducted the following
kesehatan, dan lingkungan kerja, di antaranya: [403-6][403-7] efforts: [403-6][403-7]
Setiap karyawan juga dapat menyampaikan usulan dan saran Employees are also encouraged to share suggestions and • Pemantauan dan pengukuran bahaya kebisingan, • Monitored and measured the dangers of noise, air pollution,
mengenai aspek K3 melalui Focus Group Discussion (FGD) yang feedback on OHS aspects through Focus Group Discussions pencemaran udara, dan pencemaran lingkungan sesuai and environmental pollution in accordance with the
dilaksanakan setiap sebulan sekali dan diusulkan oleh Tim (FGDs), which are held periodically once a month facilitated dengan ambang batas; threshold;
P2K3. [403-4] by the P2K3 Team. [403-4] • Perawatan genset, kubikel, trafo, diesel pump, dock leveler, • Maintained generator sets, cubicles, transformers, diesel
rolling door, serta scissor lift, kotak P3K, pompa banjir, dan pumps, dock levelers, rolling doors, and scissor lifts, first
Perseroan juga menyediakan APD, penyediaan APAR, fire The Company provides personal protective equipment (PPE), lain sebagainya; aid kits, flood pumps, and so on;
detector, penyediaan kotak Pertolongan Pertama pada fire extinguishers, fire detectors, first aid kits, masks at each • Instalasi body thermal scanner di properti Perseroan; • Installed body thermal scanners on the Company’s property;
Kecelakaan (P3K), serta penyediaan masker di masing- office location. Additionally, all employees (100%) are enrolled • Pemasangan standar operasi prosedur saat bahaya • Installed standard operating procedures in the event of
masing kantor. Di lain sisi, Perseroan telah mengikutsertakan in the mandatory BPJS Kesehatan and BPJS Ketenagakerjaan kebakaran, gempa bumi, tsunami, dan ancaman bom; fire, earthquake, tsunami, and bomb threats; and
seluruh karyawannya (100%) dalam BPJS Kesehatan dan BPJS programs and are also covered by optional third-party • Pemasangan rambu-rambu, poster, informasi, serta • Installed signs, posters, information, and ran safety
Ketenagakerjaan (wajib) serta asuransi dari pihak ketiga insurance. Employees are entitled to receive information on penerapan safety campaign di beberapa tempat yang campaigns in several vulnerable places to increase OHSE
(tidak wajib). Karyawan juga berhak mendapatkan informasi occupational health and have access to an in-house clinic with berisiko guna meningkatkan kepedulian K3L. awareness.
tentang kesehatan kerja serta in-house clinic dengan dokter doctors and nurses on standby 24/7.
dan perawat yang bersiaga selama 24 jam. KINERJA K3 OHS PERFORMANCE
Di berbagai unit usaha, karyawan menunjukkan inisiatif tinggi Across various business units, employees actively promote Kami terus berupaya untuk mencapai target zero injury dan We remain committed to achieving our targets of zero injuries
dalam membangun budaya kerja yang sehat dan dinamis melalui a healthy and dynamic work culture through group sports zero fatalities Meskipun Perseroan telah berusaha secara and zero fatalities. Despite the Company’s best efforts to
kegiatan olahraga bersama. Salah satu unit usaha Perseroan, activities. At Suryacipta, employees have formed a futsal team maksimal dalam mengantisipasi kecelakaan kerja, terdapat prevent workplace accidents, incidents still occurred in 2024
yaitu Suryacipta, membentuk tim futsal yang secara rutin that practices regularly on the Company’s futsal court, as well as kasus kecelakaan kerja yang terjadi pada tahun 2024, baik across varying levels of severity, minor, moderate to severe,
berlatih di lapangan futsal milik Suryacipta serta tim badminton a badminton team that trains near the office. In the hospitality dalam kategori ringan, sedang dan berat, serta fatal. Selama and fatal. During the year, there were 32 minor accidents, 38
yang aktif mengadakan latihan di area dekat kantor. Untuk business unit, Gran Melia Jakarta organizes regular employee tahun 2024, terjadi 32 kecelakaan ringan, 38 kecelakaan sedang moderate to severe accidents, and 1 fatal accident. Workplace
unit usaha perhotelan, Gran Melia Jakarta menyelenggarakan activities such as Zumba, futsal, basketball, and badminton. dan berat, serta 1 kecelakaan fatal. Pencatatan kecelakaan kerja accident records in the hospitality and property business units
kegiatan rutin untuk karyawan berupa zumba, futsal, basket, Melia Bali Hotel also holds regular sports activities by forming yang terjadi di unit usaha perhotelan dan unit usaha properti are maintained manually, while in the construction business
badminton. Melia Bali Hotel juga mengadakan kegiatan rutin futsal, volleyball, and basketball teams. dilakukan secara manual, sementara di unit usaha kontruksi unit, incidents are recorded through an internal system at each
olahraga bersama melalui pembentukan tim futsal, tim voli, dilakukan melalui sistem internal di setiap bagian pada masing- project site and reported to the central HSE team.
dan tim basket. masing proyek untuk dilaporkan ke HSE pusat.
PELATIHAN K3 [403-5] OHS TRAINING [403-5] Untuk memastikan agar tidak adanya kecelakaan kerja yang To minimize the risk of workplace accidents, the Company
terjadi, Perseroan telah melakukan berbagai upaya, antara implemented several proactive measures, including inviting the
Selama tahun 2024, Perseroan memberikan beberapa pelatihan Throughout 2024, the Company provided various OHS-related lain dengan mengundang Satuan Lalu Lintas untuk melakukan Traffic Police Unit to conduct safety riding awareness sessions,
terkait K3 kepada karyawan, seperti pemadaman kebakaran, training programs to employees, including fire extinguishing, sosialisasi mengenai safety riding, melakukan pelatihan terkait providing safety training, particularly on personal safety in
pertolongan pertama pada kecelakaan, bantuan hidup dasar, first aid, basic life support, identification of human trafficking safety, khususnya personal safety di lingkungan kerja, serta the workplace, and installing safety notices at key employee-
identifikasi tanda-tanda perdagangan manusia, sistem indicators, occupational safety standards, emergency memasang pengumuman terkait keamanan di beberapa titik accessible locations. In addition, the Company ensured that
standar keselamatan kerja, prosedur kegawatdaruratan, dan procedures, and more. At SSIA Holding, an annual fire drill kerja yang dapat diakses karyawan. Selain itu, Perseroan no cases of occupational disease were recorded throughout
sebagainya. Di SSIA Holding, mengikuti simulasi fire drill setiap simulation was conducted. At Melia Bali Hotel, fire extinguisher juga memastikan tidak terjadinya penyakit akibat kerja (PAK) 2024, and strive to achieve zero injuries and zero fatalities in
setahun sekali sesuai dengan ketentuan gedung. Di Melia Bali training led by the Chief of Security was held, along with an selama tahun 2024, dan berupaya mencapai zero injury dan the coming year. [403-9][403-10]
Hotel, juga dilaksanakan pelatihan penggunaan APAR yang earthquake and tsunami response drill involving all employees zero fatalities untuk tahun berikutnya. [403-9][403-10]
dipimpin langsung oleh Chief Security serta simulasi tanggap and hotel guests present on the day of the simulation. At NRCA,
bencana gempa bumi dan tsunami yang diikuti oleh seluruh annual fire evacuation drills were conducted, involving all
karyawan dan tamu hotel yang menginap pada hari pelaksanaan. divisions. NRCA also conducted annual fire drills involving all
Di NRCA juga melaksanakan simulasi kebakaran setiap satu divisions, along with OHS campaigns, safety patrols, regular
tahun sekali yang melibatkan seluruh divisi, kampanye K3, safety reporting, and accident reporting. Meanwhile, at SEP, annual
patrol, serta pelaporan berkala dan pelaporan kecelakaan. emergency disaster response training was held, attended by
Sementara di SEP juga dilaksanakan pelatihan tanggap darurat all employees.
bencana rutin tahunan yang diikuti seluruh karyawan.
90 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 91
Page 47
Contributing to Communities
Contributing to Communities
TINGKAT KECELAKAAN KERJA [403-9]
OCCUPATIONAL ACCIDENT RATE
2024 2023 2022
Karyawan Tetap Karyawan Tidak Karyawan Tetap Karyawan Tidak
Contributing to
Permanent Tetap Permanent Tetap
Kategori
Employee Contract Employee Employee Contract Employee
Category
Laki- Laki- Laki- Laki-
Perempuan Perempuan Perempuan Perempuan
Communities
laki laki laki laki
Female Female Female Female
Male Male Male Male
Ringan
14 2 13 3 7 3 12 6 26
Minor
Sedang dan Berat
Moderate and 24 7 6 1 6 1 5 0 28
Major
Fatal 1 0 0 0 5 1 2 0 1
Jumlah 39 9 19 4 18 5 19 6
55 Kami berupaya untuk
Total 48 23 23 25* menjalin hubungan
Keterangan | Note: yang harmonis dengan
* Penyajian kembali (restatement) informasi karena adanya penyesuaian perhitungan. [2-4]
* Restatement of information due to calculation adjustments. seluruh pelanggan
maupun masyarakat yang
berada sekitar daerah
operasional.
We strive to foster
harmonious relationships
with all customers and the
communities surrounding
our operational areas.
70,7%
peningkatan biaya TJSL
increase in CSER funds.
92 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 93
Page 48
Contributing to Communities
Contributing to Communities
DAMPAK OPERASIONAL PERSEROAN TANGGUNG JAWAB SOSIAL DAN LINGKUNGAN (TJSL)
OPERATIONAL IMPACT OF THE COMPANY CORPORATE SOCIAL AND ENVIRONMENTAL RESPONSIBILITIES (CSER)
Aktivitas Perseroan di sektor konstruksi, properti, dan The Company’s activities in the property, construction and Kami menyadari bahwa tercapainya keseimbangan antara We recognize that achieving a balance between business
perhotelan, tentunya memberikan dampak positif dan negatif hospitality sectors naturally generate both positive and negative bisnis dan pembangunan berkelanjutan tidak terlepas dari growth and sustainable development is closely tied to the
bagi pelanggan maupun masyarakat sekitar. Oleh sebab itu, impacts on customers and surrounding communities. Accordingly, dukungan pelanggan serta masyarakat di sekitar Perseroan. support of our customers and the communities surrounding
kami telah memetakan dampak positif sebagai peluang ke we have mapped the positive impacts as future opportunities Untuk meminimalisir dampak negatif dan sebagai bentuk the Company. To minimize negative impacts and contribute to
depan serta dampak negatif yang harus dimitigasi dan diatasi, and identified the negative impacts that require mitigation and kontribusi kami kepada masyarakat, Perseroan menjalankan society, the Company implements Social and Environmental
antara lain: [F.23][F.28][2-25][413-2] resolution, including the following: [F.23][F.28][2-25][413-2] kegiatan Tanggung Jawab Sosial dan Lingkungan (TJSL) melalui Responsibility (CSR) initiatives through the SSIA Joint CSR
Program CSR Bersama SSIA yang diselenggarakan secara Program, which is carried out collectively by entities within the
kolektif oleh entitas SSIA Group dan dikoordinasikan oleh SSIA Group and coordinated by SSIA Holding. This joint CSR
Dampak Negatif SSIA Holding. Program CSR Bersama ini terdiri empat fokus program focuses on four key pillars, aligned with the Company’s
Negative Impact utama sesuai Empat Arah Strategi “4P” Perseroan, yaitu Peduli “4P” Strategic Direction: Caring for the Environment, Caring for
Dampak Positif Lingkungan, Peduli Pendidikan, Peduli Pelanggan, dan Peduli Education, Caring for Customers, and Caring for the Community.
Positive Impact Dampak Cara Mengatasi Dampak Masyarakat. Sepanjang tahun 2024, total biaya TJSL yang Throughout 2024, total TJSL expenditure amounted to Rp4.1
Impact Impact Management dikeluarkan mencapai Rp4,1 miliar, meningkat dibandingkan billion, representing an increase compared to the previous
Membantu meningkatkan Penggunaan sumber daya alam yang besar, Meningkatkan efisiensi penggunaan energi dan air untuk tahun sebelumnya yang sebesar Rp2,4 miliar. Perseroan juga year’s total of Rp2.4 billion. The Company has not yet conducted
perekonomian dan pendidikan seperti penggunaan BBM, LPG, listrik, dan mengurangi jumlah emisi yang dihasilkan, serta melalukan belum melaksanakan assessment atas dampak program TJSL an assessment of the impact of its CSR programs implemented
masyarakat sekitar. air, sehingga menghasilkan emisi yang cukup pengukuran dan pemantauan emisi yang dihasilkan. yang dilakukan selama tahun 2024. [F.23][3-3][413-1] in 2024. [F.23][3-3][413-1]
Assisting in improving the economy signifikan. Improving energy and water consumption efficiency to
and education of the surrounding Extensive use of natural resources, such as reduce emissions, along with measuring and monitoring
community. fuel, LPG, electricity, and water, resulting in the emissions generated.
significant emissions. Beberapa Kegiatan TJSL Tahun 2024 [F.25]
Several CSR Activities in 2024
Menyerap tenaga kerja dan Menghasilkan limbah dari operasional hotel • Mengelola limbah secara bertanggung jawab dengan
pemasok lokal dari sekitar wilayah, berupa limbah padat, limbah cair, dan limbah memisahkan limbah berdasarkan jenis dan serta
salah satunya untuk menyalurkan B3 dalam jumlah yang cukup besar. bekerja sama dengan pihak ketiga bersertifikasi
kebutuhan makanan dan minuman Generation of substantial amounts of solid untuk mengelola limbah.
serta entertainment di hotel. waste, wastewater, and hazardous and toxic • Menggunakan material ramah lingkungan untuk
Employing local workforce and waste (B3) from hotel operations. amenities hotel. KEGIATAN
engaging local suppliers to • Managing waste responsibly by segregating it by PROGRAM ACTIVITIES
fulfill hotel needs from F&B to type and collaborating with certified third parties
entertainment. for proper waste handling.
• Using environmentally friendly materials for hotel
Peduli Masyarakat Memberikan Donasi untuk anak-anak penderita kanker di Yayasan Kasih Anak Kanker Indonesia.
amenities. Caring for the Providing donations for children with cancer through the Indonesian Care for Children with Cancer
Community Foundation (Yayasan Kasih Anak Kanker Indonesia).
Berkontribusi pada pembayaran Perubahan bentang alam karena pembangunan • Memastikan kepatuhan pada regulasi dan menjaga
p a j a k u n t u k me n i n g ka t ka n konstruksi. ekosistem di sekitar pembangunan konstruksi. Donasi dan Kegiatan Lainnya | Donations and Other Activities
kontribusi ekonomi daerah. Landscape alteration due to construction • Menerapkan konsep green construction dan green
Contributing to tax payments activities. building. Pemberian donasi kepada beberapa panti asuhan, pemberian bahan makanan kepada petani garam di
to support regional economic • Ensuring regulatory compliance and preserving the Kusamba, kegiatan bersih-bersih Masjid dan mushola, renovasi mushola, donasi ke gereja, melaksanakan
development. surrounding ecosystem during construction activities. kegiatan donor darah, serta pemberian hewan kurban dalam rangka Idul Adha.
• Implementing green construction and green building The Company provided donations to several orphanages, distributed food supplies to salt farmers in
concepts. Kusamba, organized mosque and prayer room clean-up activities, supported prayer room renovations,
made donations to churches, held blood donation drives, and distributed sacrificial animals in
Meningkatkan reputasi industri Pada saat tingkat hunian tinggi, meningkatkan • Hotel memperkenalkan Melia Bali Excursion, di
observance of Eid al-Adha.
pariwisata Indonesia. kemacetan di Nusa Dua Bali dan pencemaran mana tamu dapat keliling ke beberapa area dengan
Enhancing the reputation of emisi. menggunakan bus yang disiapkan hotel untuk CSR Shared Program 28uild Habitat for Humanity
Indonesia’s tourism industry. High occupancy rates contribute to traffic mengurangi pencemaran emisi dari kendaraan pribadi
congestion and emission pollution in the Nusa tamu hotel. SSIA bekerja sama dengan Anak Perusahaannya dalam melaksanakan kegiatan "CSR Shared Program
Dua, Bali area. • Melia Bali mempertahankan jumlah landscape 60% 28build Habitat for Humanity” untuk warga sekitar Mauk Tangerang yang kurang mampu.
dari total area secara keseluruhan. SSIA, in collaboration with its subsidiaries, carried out the “CSR Shared Program 28build Habitat for
• The hotel introduced the Melia Bali Excursion, allowing
Humanity” to support underprivileged communities in Mauk, Tangerang.
guests to visit various areas using hotel-provided
buses to reduce emissions from guests’ private
vehicles. Management & SPSI mengadakan bakti sosial kepada keluarga miskin di Bangli.
• Melia Bali maintains landscaped areas covering 60% Management and SPSI organized a social outreach program for underprivileged families in Bangli.
of its total land area.
Potensi pelanggaran terhadap ketentuan Penyediaan ruang hijau bagi para penghuni perumahan.
lingkungan di lingkungan TCP karena proses Provision of green spaces for residential occupants.
pembangunan belum menggunakan material
ramah lingkungan.
Potential violations of environmental regulations
at the TCP site due to ongoing construction
processes that have yet to adopt environmentally
friendly materials.
94 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 95
Page 49
Contributing to Communities
Contributing to Communities
PROGRAM
KEGIATAN
ACTIVITIES
PELIBATAN PIHAK LOKAL [203-2][204-1]
LOCAL PARTY ENGAGEMENT
Peduli Lingkungan Kegiatan membersihkan Hutan Mangrove (Mangrove River Clean Up) Denpasar oleh karyawan Umana
Caring for the Bali sebanyak 4 kali, yaitu pada 28 Juni 2024 dengan total 14 karyawan, 30 Agustus 2024 dengan total
Environment 14 karyawan, 27 September 2024 dengan total 11 karyawan, serta 18 November 2024 dengan total 10
karyawan. Perseroan berupaya untuk melibatkan pemasok lokal dalam The Company strives to involve local suppliers in its supply chain,
Umana Bali employees participated in four mangrove clean-up activities in Denpasar throughout rantai pasoknya, yakni pemasok yang beroperasi di Indonesia. specifically those operating within Indonesia. Approximately
2024: on 28 June (14 employees), 30 August (14 employees), 27 September (11 employees), and 18 Sekitar 99,7% pemasok SSIA Holding, Umana Bali LXR Hotels 99.7% of suppliers for SSIA Holding, Umana Bali LXR Hotels
November (10 employees). & Resorts, Gran Melia Jakarta, Melia Bali Hotel, dan SCS & Resorts, Gran Melia Jakarta, Melia Bali Hotel, and SCS are
merupakan pemasok lokal. Perseroan juga melibatkan pihak local suppliers. The Company engages local communities in its
Kegiatan bersih-bersih di Pantai Melasti pada Hari Bumi 22 April 2024 dengan total 26 peserta karyawan lokal lainnya dalam proses bisnisnya, yaitu melalui perekrutan business operations by prioritizing local hiring. Local employees
Umana Bali. karyawan. Adapun karyawan lokal merupakan karyawan yang are defined as individuals residing in areas surrounding the
In celebration of Earth Day on 22 April 2024, a beach clean-up was held at Melasti Beach, involving 26 berasal dari wilayah sekitar operasional masing-masing unit Company’s operational sites.
participants from the Umana Bali team. usaha.
KOMPOSISI KARYAWAN LOKAL TAHUN 2024
LOCAL EMPLOYEE COMPOSITION BY 2024
KEGIATAN
PROGRAM ACTIVITIES
Unit Usaha Persentase Pelibatan (%)
Peduli Pendidikan Beasiswa SMK Suryacipta | Suryacipta Vocational School Scholarship Business Unit Percentage of Involvement (%)
Caring for Education Kegiatan CSR Program Bersama antara SSIA dan seluruh Anak Perusahaannya melalui program donasi
untuk memberikan beasiswa biaya pendidikan siswa SMK Suryacipta yang dilaksanakan sejak tahun
2022. Donasi yang diberikan digunakan untuk biaya operasional pendidikan 4 siswa selama mereka PT Nusa Raya Cipta Tbk 100%
belajar di SMK Suryacipta sampai dengan lulus sekolah.
A donation program that has been running since 2022, aimed at providing educational scholarships Gran Melia Jakarta 46%
for students of SMK Suryacipta. The donations are allocated to cover the educational expenses of 4
students throughout their studies at Suryacipta Vocational School until graduation. Melia Bali Hotel 5%
Membantu TK Anugrah Dewata, sebuah taman kanak-kanak lokal di desa Ungasan yang dekat dengan Umana Bali, LXR Hotels & Resorts 36%
keberadaan resort kami, dengan memperbaiki taman bermain anak-anak mereka dan memperbaiki PT Surya Internusa Hotels* 84%
ruang kelas, proyek yang dilakukan selama 2 hari ini melibatkan 28 anggota tim Umana Bali LXR.
Support was extended to TK Anugrah Dewata, a local kindergarten in Ungasan village near our resort, PT Surya Energi Parahita* 20,83%
by renovating the children’s playground and repairing classroom facilities. This two-day project involved
28 team members from Umana Bali LXR.
Keterangan | Note:
*Mencakup Jababeka, Karawang, Lampung, Palembang, Pekanbaru, dan Surabaya.
*Includes Jababeka, Karawang, Lampung, Palembang, Pekanbaru, and Surabaya
KEGIATAN
PROGRAM ACTIVITIES MEKANISME PENGADUAN PELANGGAN/MASYARAKAT [F.16][F.24][2-26]
Peduli Pelanggan Donasi kedukaan untuk relasi atau rekanan serta pemberian bunga papan. CUSTOMER/COMMUNITY COMPLAINT MECHANISM
Caring for Customers Condolence donations for related parties or associates as well as the provision of condolence
flower boards.
Pelanggan dan masyarakat dapat memberikan laporan ataupun Customers and the public are encouraged to submit reports or
pengaduan terkait produk dan jasa Perseroan, termasuk complaints related to the Company’s products and services,
mengenai keselamatan produk dan jasa, serta dampak sosial including matters concerning product and service safety,
dan lingkungan. Perseroan menindaklanjuti setiap keluhan as well as social and environmental impacts. All complaints
melalui mekanisme pengaduan sesuai dengan masing-masing are addressed in accordance with the grievance mechanism
unit usaha Perseroan. Untuk Holding, pelanggan ataupun specific to each of the Company’s business units. For the
masyarakat dapat menyampaikan pengaduan melalui surat Holding Company, complaints may be submitted via official
resmi kepada Direksi Perseroan u.p Corporate Secretary letter addressed to the Board of Directors, attention to the
yang disampaikan langsung atau dikirim melalui ekspedisi, Corporate Secretary, either delivered in person or sent via
faksimili, ataupun email ke corpsec1@suryainternusa.com. courier, fax, or email to corpsec1@suryainternusa.com. All
Setiap laporan akan diperiksa oleh Corporate Secretary, dan submissions are reviewed by the Corporate Secretary and
diberikan kepada Direksi untuk ditindaklanjuti melalui fungsi forwarded to the Board of Directors for follow-up by the relevant
terkait. function.
96 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 97
Page 50
PERNYATAAN ASSURANCE INDEPENDEN [G.1][2-5]
INDEPENDENT ASSURANCE STATEMENT
Pada unit usaha perhotelan, yaitu Melia Bali Hotel, masyarakat In the hospitality business unit, Melia Bali Hotel, the public may
dapat menyampaikan pengaduannya melalui Ketua Lingkungan lodge complaints through local community leaders, including Independent Assurance Statement
(Kelian), Pra Juru Banjar, dan Ketua Pemuda Pemudi dari the Kelian (Head of Community), Pra Juru Banjar, and Youth
The 2024 Sustainability Report PT Surya Semesta Internusa Tbk
lingkungan sekitar. Teknis pengaduan masyarakat di unit Leaders from the surrounding area. At NRCA, complaints must
usaha NRCA disampaikan melalui surat resmi kepada Direksi be submitted through an official letter to the Company’s Board
Perseroan dengan tembusan kepada Corporate Secretary yang of Directors, with a copy to the Corporate Secretary, delivered
Number : 12/000-758/IV/2025/SRAI
disampaikan langsung atau dikirim melalui ekspedisi, faksimili, either in person or via courier, fax, or email. At Umana Bali, LXR Independent
Assurance Type
Assurance
: Type 1
Statement
ataupun email. Pengaduan di Umana Bali, LXR Hotels & Resorts Hotels & Resorts, complaints may be conveyed to the local
dapat disampaikan kepada Kepala Desa Adat (Bendesa Adat) customary village head (Bendesa Adat), who will then relay and
The 2024Level
Assurance Sustainability Report PT Surya Semesta Internusa Tbk
: Moderate
di lokasi Perusahaan, yang kemudian akan diteruskan dan discuss the matter with Company representatives. For SIH, Reporting Standards : GRI Universal Standard 2021 Consolidated
didiskusikan dengan perwakilan Perusahaan. Untuk SIH, complaints may be submitted through local neighborhood or Number
Reporting Regulation :: Otoritas
12/000-758/IV/2025/SRAI
Jasa Keuangan Regulation (POJK) Number
masyarakat dapat menyampaikan pengaduan melalui RT/RW village heads (RT/RW). (Indonesia) 51/POJK.03/2017 and SEOJK No. 16/SEOJK.04/2021
maupun desa setempat. Assurance Type : Type 1
Assurance Level
Dear stakeholders, : Moderate
Untuk unit usaha properti, yaitu SCS, apabila terdapat In the property business unit, SCS, any community complaints Reporting Standards : GRI Universal Standard 2021 Consolidated
pengaduan dari masyarakat terkait tenant, akan disampaikan related to tenants are directed to the respective tenant for
Reporting Regulation
PT Sejahtera : Otoritas
Rambah Asia Jasa Keuangan
or “SRAI” Regulation
is issuing (POJK) Number
an Independent Assurance Statement (“the
secara langsung ke tenant untuk diselesaikan. Adapun untuk resolution. For SEP, complaints can be submitted through on-
(Indonesia) 51/POJK.03/2017 and SEOJK No. 16/SEOJK.04/2021
Statement”) of the 2024 Sustainability Report (“the Report”) of PT Surya Semesta Internusa Tbk (“the
SEP, pengaduan dapat disampaikan melalui petugas keamanan. site security personnel. In the construction business unit, NRC,
Sementara untuk unit usaha konstruksi, yaitu NRCA, masyarakat the public may raise complaints via phone, email, or by visiting Company”). The Company operates in industrial estate development, commercial property, construction
dapat menyampaikan pengaduan melalui telepon atau email, the project site and speaking directly with on-site security Dear stakeholders,
services, and hospitality through investment in its subsidiaries. The Report presents the Company's
serta dapat langsung datang ke lokasi maupun kepada petugas personnel. Throughout 2024, no social or environmental commitment and efforts in managing its sustainability performance for the reporting period from
keamanan proyek. Selama tahun 2024, tidak ada pengaduan complaints were received across any of the business units. PT Sejahtera
January Rambah Asia
1st to December or “SRAI”
31st, 2024. is issuing
As agreed an Independent
with Management, SRAI’sAssurance Statement
responsibility (“the
is to make an
terkait sosial maupun lingkungan yang diterima di seluruh of theon
Statement”)based
assessment 2024
theSustainability Report
data and content (“the
of the Report”)
Report of PT
for the Surya Semesta Internusa Tbk (“the
year.
unit usaha. Company”). The Company operates in industrial estate development, commercial property, construction
services, and hospitality through investment in its subsidiaries. The Report presents the Company's
Intended User and Purpose
commitment and efforts in managing its sustainability performance for the reporting period from
The purpose of the Statement is to present our opinion, including the findings and recommendations
January 1st to December 31st, 2024. As agreed with Management, SRAI’s responsibility is to make an
based on the results of assurance work to the Company’s stakeholders. The assuror team followed
assessment based on the data and content of the Report for the year.
specific procedures and a particular scope of work to carry out the assessment. Except for the areas
covered in the scope of the assurance, we encourage all NOT to solely interpret the Statement as the
Intended User and
basis to conclude thePurpose
Company’s overall sustainability performance.
The purpose of the Statement is to present our opinion, including the findings and recommendations
based on the results of assurance work to the Company’s stakeholders. The assuror team followed
Responsibilities
specific procedures and a particular scope of work to carry out the assessment. Except for the areas
Our obligations to the Management involve assessing the Report’s content, generating findings, and
covered in the scope of the assurance, we encourage all NOT to solely interpret the Statement as the
recommendations, and issuing a Statement. Additionally, we are tasked with establishing conclusions
basis to conclude the Company’s overall sustainability performance.
and recommendations according to agreed-upon standards, methods, and approaches. Consequently,
SRAI’s evaluation is solely based on the most recent editorial and data received as of April 15th, 2025,
Responsibilities
regarding the final draft. SRAI’s responsibility lies solely in providing assurance work, distinct from an
Our obligations
audit, under the to theNon-Disclosure
Management involve assessing
Agreement, thetheAssurance
Report’s content, generating
Engagement findings, and
Agreement, the
recommendations, and issuing a Statement. Additionally, we are tasked with establishing
Representation Letter, and Subsequent Event Testing. Management bears the sole responsibility conclusions
for
and recommendations according to agreed-upon standards, methods, and approaches. Consequently,
presenting data, information, and disclosures within the Report. Therefore, any parties relyingth on the
SRAI’s evaluation
Report and Statementis solely
mustbased on the
assume andmost
managerecent editorial
their and data received as of April 15 , 2025,
own risk.
regarding the final draft. SRAI’s responsibility lies solely in providing assurance work, distinct from an
audit, under the Non-Disclosure Agreement, the Assurance Engagement Agreement, the
Independence, Impartiality, and Competency
Representation Letter, and Subsequent Event Testing. Management bears the sole responsibility for
SRAI confirms NO relationships between the assuror team and the clients that can influence their
presenting data, information, and disclosures within the Report. Therefore, any parties relying on the
independence and impartiality to conduct the assessment and generate the Statements. The assuror
Report and Statement must assume and manage their own risk.
team is mandated to follow a particular assurance protocol and professional ethical code of conduct
to ensure their objectivity and integrity. We carried out a pre-engagement assessment before the
Independence, Impartiality, and Competency
SRAI confirms NO relationships between the assuror team and the clients that can influence their
independence and impartiality to conduct the assessment and generate the Statements. The assuror
team is mandated to follow a particular assurance protocol and professional ethical code of conduct
to ensure their objectivity and integrity. We carried out a pre-engagement assessment before the
98 Laporan Keberlanjutan 2024 Sustainability Report
SRAI Independent Assurance Statement, version 2025, page 1 of 4
4\
Page 51
assurance work was taken to verify the risks of engagement as well as the independence and 3. Hold a kick-off meeting and initial analysis of the Report draft based on the SRAI Protocol on
impartiality of the team. The assuror team members have knowledge of ISO 26000, AA1000 Assurance Analysis refers to the standards, principles, and indicators of AA1000AS v3, AA1000APS
AccountAbility standards and principles, and also have experience in sustainability report assessment (2018), and standards/regulations used in the Report.
based on various reporting regulations, and standards such as Regulation of Otoritas Jasa Keuangan 4. Discuss online the results of the analysis with the Management and data contributors.
No.51/POJK.03/2017 on Sustainable Finance and GRI Universal Standard. 5. Verify evidence and trace data and information as covered in the Report.
6. The Company incorporated our recommendations in the draft Report and released the final Report
Type and Level of Assurance Service content.
1. Type 1 assurance on the Report content. 7. Prepare the Statement and send it to AA1000 AccountAbility for review to get approval before
2. A moderate level of assurance to the procedure on the Report content and evidence, where the submitting it to the Company.
risks of information and conclusions of the Report being error is reduced, but not to very low, but 8. Prepare a Management Letter detailing all aspects seen, recorded, and observed during the
not zero. assurance work to the Management of the Company for further improvement of sustainability
processes.
Scope and Limitation of Assurance Service
1. Data and information in the Report for the period of January 1st to December 31st, 2024. Adherence to AA1000AP (2018) and GRI Universal Standards
2. Material topics presented in the Report: Service Excellence; Resource Management; Innovation
& Technology; Customer Health and Safety; Waste and Water Management; Employee Well-
Inclusivity – As part of its efforts to accomplish corporate sustainability goals, the Company has
being, Health, and Safety; and Climate Management.
performed multiple inclusive stakeholder engagements, identifying stakeholders important to its core
3. Evaluation of publicly disclosed information, system, and process of the Company to ensure
business and following up on the results of discussion forums, surveys, and other engagement
adherence of the Report content to the reporting principles.
methods.
4. SRAI does NOT include financial data, information, and figures in the Report content. We assumed
that the Company, independent parties, or other parties associated with the Company have verified
Materiality – Based on the results we obtained, the procedure of selecting material topics was carried
and/or audited financial statements, data, and information.
out appropriately. The material topics chosen encompass issues related to sustainability that are
5. Adherence to the following reporting principles, standards, and regulations:
relevant to the Company's core business, have a significant impact on the company's performance,
a) Regulation of Otoritas Jasa Keuangan (OJK) No.51/POJK.03/2017 regarding the
and are essential to stakeholders.
Implementation of Sustainable Finance for Financial Service Institutions, Listed, and Public
Companies (POJK 51) as well as OJK Circular Letter (SEOJK) 2022 No.16/SEOJK.04/2021.
Responsiveness – According to the Report, the Company handles grievances and concerns from both
b) Consolidated set of GRI Sustainability Reporting Standards 2021 (GRI Universal Standards).
internal and external stakeholders through various methods. Complaints are addressed through each
business unit's grievance process, and at the holding level, they can be submitted via official letters to
Exclusion the Board of Directors, c/o Corporate Secretary, for review and further action. This demonstrates top
1. The expression of opinion, belief, expectation, advertisement, and also forward-looking statements, management's commitment to addressing the issues raised.
including future planning of the Company as specified in the Report content.
2. Analysis or assessment against regulations, principles, standards, guidelines, and indicators other Impact – The Company has made its efforts in building the concept of sustainable development and
than those indicated in the Statement. green building by implementing digital initiatives in asset management, such as the implementation of
3. Topics, data, and information outside the reporting period, or in the public domain not covered smart home facilities, this concept has been applied to one of the Company's projects, namely the
in the reporting period. Subang Smartpolitan Industrial Estate. The concept of the project has developed an environmentally
4. Financial performance data and information as presented in the Company’s financial statements and friendly utility area and implemented water conservation strategies, including recycling treatment and
documents, other than those mentioned in the Report. rainwater utilization to support efficient use of resources. The Company has paid attention to climate-
related risks and opportunities, which are also overseen by the Board of Directors. In the social aspect,
Methodology and Source Disclosure the Company has implemented an Occupational Health and Safety (OHS) System that is applied in
1. Form an Assuror Team whose members are skilled in sustainability report development and operational activities that must be carried out by all employees. The Company has conducted mapping
assurance. and safety risk assessment of products and services provided to customers, which has been quite well
2. Perform the pre-engagement phase to ensure the independence and impartiality of the Assuror done by the Company with efforts made to maintain the quality provided.
Team.
Statement of Use: “With Reference to the GRI Standards” – We evaluated the Report content against
the GRI Universal Standards principles, disclosures, and requirements for reporting. The Company has
already fulfilled the requirements to publish a GRI Content Index, provide a statement of use, and notify
GRI.
GRI Standards Principles – The report content adequately indicates its adherence to the Reporting
principles (accuracy, balance, clarity, comparability, completeness, sustainability context, timeliness,
SRAI Independent Assurance Statement, version 2025, page 2 of 4 SRAI Independent Assurance Statement, version 2025, page 3 of 4
4\ 4\
Page 52
Referensi POJK NO. 51/POJK.03/2017 & SEOJK NO. 16/SEOJK.04/2021 serta Indeks Isi Standar GRI 2021
POJK No. 51/POJK.03/2017 & SEOJK No. 16/SEOJK.04/2021 References and GRI Standards 2021 Content Index
and verifiability). The Management provided adequate support during the assurance work by
submitting evidence/documents as requested.
REFERENSI POJK NO. 51/POJK.03/2017 DAN SEOJK NO. 16/
Recommendation SEOJK.04/2021 SERTA INDEKS ISI STANDAR GRI 2021 [G.4]
1. To establish a Sustainability Committee to oversee and direct the adoption of sustainable practices POJK NO. 51/POJK.03/2017 & SEOJK NO. 16/SEOJK.04/2021
throughout the Company's activities. REFERENCES AND GRI STANDARDS 2021 CONTENT INDEX
2. To conduct corruption risk assessments for each operational function to identify, prevent, and
mitigate potential integrity risks within the Company.
3. To create environmental policies that guarantee responsible resource management, reduce the
negative environmental impact, and encourage adherence to the relevant regulations.
REFERENSI POJK NO. 51/POJK.03/2017 DAN SEOJK NO. 16/SEOJK.04/2021
4. To implement impact assessments on corporate responsibility and sustainability programs to POJK NO. 51/POJK.03/2017 AND SEOJK NO. 16/SEOJK.04/2021 REFERENCES
assess their effectiveness and contribution to social and environmental goals.
Indikator Halaman
No.
Indicators Page(s)
Strategi Keberlanjutan
The assurance provider,
Sustainability Strategy
Jakarta, April 15th 2025 Penjelasan Strategi Keberlanjutan
A.1 24-29
Elaboration on Sustainability Strategy
Ikhtisar Kinerja Aspek Keberlanjutan
Summary of Sustainability Aspect Performance
Aspek Ekonomi
B.1 11-12
Economic Aspects
Aspek Lingkungan Hidup
B.2 14-15
Lim Hendra Environmental Aspects
Assurance Director Aspek Sosial
PT Sejahtera Rambah Asia (SRAI) B.3 13
Social Aspects
Profil Perusahaan
Company Profile
Visi, Misi, dan Nilai Keberlanjutan
C.1 30-33
Vision, Mission, and Values of Sustainability
Alamat Perusahaan
C.2 35
Company’s Address
Skala Usaha
C.3 35, 38, 78-81
Enterprise Scale
Produk, Layanan, dan Kegiatan Usaha yang Dijalankan
C.4 36
Products, Services, and Business Activities
Keanggotaan pada Asosiasi
C.5 37
Membership in Association
Perubahan Emiten dan Perusahaan Publik yang Bersifat Signifikan
C.6 39-40
Significant Changes in Issuers and Public Companies
Penjelasan Direksi
The Board of Directors’ Explanation
Penjelasan Direksi
D.1 16-21
The Board of Directors’ Explanation
Tata Kelola Keberlanjutan
Sustainability Governance
Penanggung Jawab Penerapan Keuangan Berkelanjutan
E.1 47
Responsible for Implementing Sustainable Finance
Pengembangan Kompetensi Terkait Keuangan Berkelanjutan
E.2 47
Competency Development Related to Sustainable Finance
SRAI Independent Assurance Statement, version 2025, page 4 of 4
4\
Laporan Keberlanjutan 2024 Sustainability Report 103
Page 53
Referensi POJK NO. 51/POJK.03/2017 & SEOJK NO. 16/SEOJK.04/2021 serta Indeks Isi Standar GRI 2021
POJK No. 51/POJK.03/2017 & SEOJK No. 16/SEOJK.04/2021 References and GRI Standards 2021 Content Index
Indikator Halaman Indikator Halaman
No. No.
Indicators Page(s) Indicators Page(s)
Penilaian Risiko atas Penerapan Keuangan Berkelanjutan Aspek Emisi
E.3 48, 67-68
Risk Assessment of the Implementation of Sustainable Finance Emission Aspect
Hubungan dengan Pemangku Kepentingan Jumlah dan Intensitas Emisi yang Dihasilkan Berdasarkan Jenisnya
E.4 50-53 F.11 69-70
Relations with Stakeholders Total and Intensity of Emissions Generated by Type
Permasalahan terhadap Penerapan Keuangan Berkelanjutan Upaya dan Pencapaian Pengurangan Emisi yang Dilakukan
E.5 48-49 F.12 70-71
Problems with the Implementation of Sustainable Finance Efforts and Achievements of Emission Reduction Made
Kinerja Keberlanjutan Aspek Limbah dan Efluen
Sustainability Performance Waste and Effluent Aspects
Kegiatan Membangun Budaya Keberlanjutan Jumlah Limbah dan Efluen yang Dihasilkan Berdasarkan Jenis
F.1 49 F.13 73, 75
Sustainable Culture Development Activities Amount of Waste and Effluent Generated by Type
Kinerja Ekonomi Mekanisme Pengelolaan Limbah dan Efluen
F.14 72-73, 74-75
Economic Performance Waste and Effluent Management Mechanism
Perbandingan Target dan Kinerja Produksi, Portofolio, Target Pembiayaan, atau Investasi, Tumpahan yang Terjadi (jika ada)
F.15 74
Pendapatan dan Laba Rugi Occurring Spills (if any)
F.2 56
Comparison of targets to performance of production, portfolio, financing targets, or
investments, revenue as well as profit and loss Aspek Pengaduan Terkait Lingkungan Hidup
Complaint Aspects Related to the Environment
Perbandingan Target dan Kinerja Portofolio, Target Pembiayaan, atau Investasi pada
Instrumen Keuangan atau Proyek yang Sejalan dengan Keuangan Berkelanjutan Jumlah dan Materi Pengaduan Lingkungan Hidup yang Diterima dan Diselesaikan
F.3 56 F.16 97-98
Comparison of target to performance of portfolio, financing target, or investments in financial Number and Material of Environmental Complaints Received and Resolved
instruments or projects in line with the implementation of Sustainable Finance Kinerja Sosial
Kinerja Lingkungan Hidup Social Performance
Environmental Performance Komitmen untuk Memberikan Layanan atas Produk dan/atau Jasa yang Setara kepada
Aspek Umum F.17 Konsumen 59
General Aspect Commitment to Provide Services on Equal Products and/or Services to Consumers
Biaya Lingkungan Hidup Aspek Ketenagakerjaan
F.4 66 Employment Aspect
Environmental Costs
Aspek Material Kesetaraan Kesempatan Bekerja
F.18 83
Material Aspect Equal Employment Opportunity
Penggunaan Material yang Ramah Lingkungan Tenaga Kerja Anak dan Tenaga Kerja Paksa
F.5 74 F.19 83
Use of Environmentally Friendly Materials Child Labor and Forced Labor
Aspek Energi Upah Minimum Regional
F.20 84
Energy Aspect Regional Minimum Wage
Jumlah dan Intensitas Energi yang Digunakan Lingkungan Bekerja yang Layak dan Aman
F.6 69-70 F.21 87
Amount and Intensity of Energy Used Decent and Safe Work Environment
Upaya dan Pencapaian Efisiensi Energi dan Penggunaan Energi Terbarukan Pelatihan dan Pengembangan Kemampuan Pegawai
F.7 70-71 F.22 85-86
Efforts and Achievements of Energy Efficiency and Use of Renewable Energy Employee Capability Training and Development
Aspek Air Aspek Masyarakat
Water Aspect Community Aspect
Penggunaan Air Dampak Operasi terhadap Masyarakat Sekitar
F.8 72 F.23 94, 95-96
Water Usage Impact of Operations on Surrounding Communities
Aspek Keanekaragaman Hayati Pengaduan Masyarakat
F.24 97-98
Aspects of Biodiversity Community Complaints
Dampak dari Wilayah Operasional yang Dekat atau Berada di Daerah Konservasi atau Memiliki Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL)
F.25 94, 95-96
Keanekaragaman Hayati Corporate Social Responsibility (CSR)
F.9 76
Impacts from Operational Areas that are Near or Located in Conservation Areas or Have
Biodiversity
Usaha Konservasi Keanekaragaman Hayati
F.10 76
Biodiversity Conservation Efforts
104 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 105
Page 54
Referensi POJK NO. 51/POJK.03/2017 & SEOJK NO. 16/SEOJK.04/2021 serta Indeks Isi Standar GRI 2021
POJK No. 51/POJK.03/2017 & SEOJK No. 16/SEOJK.04/2021 References and GRI Standards 2021 Content Index
Indikator Halaman INDEKS ISI STANDAR GLOBAL REPORTING INITIATIVE (GRI) 2021
No.
Indicators Page(s) GLOBAL REPORTING INITIATIVE (GRI) STANDARDS 2021
Tanggung Jawab Pengembangan Produk/Jasa Berkelanjutan
Responsibility for Sustainable Product/Service Development Pernyataan PT Surya Semesta Internusa Tbk telah melaporkan informasi yang terdapat dalam indeks konten GRI ini
Inovasi dan Pengembangan Produk/Jasa Keuangan Berkelanjutan Penggunaan untuk periode 1 Januari sampai dengan 31 Desember 2024 dengan mengacu pada Standar GRI.
F.26 61-63 Statement of PT Surya Semesta Internusa Tbk has reported the information cited in this GRI content index for the
Innovation and Development of Sustainable Financial Products/Services
Use period January 1 to December 31, 2024 with reference to the GRI Standards.
Produk/Jasa yang Sudah Dievaluasi Keamanannya bagi Pelanggan
F.27 59 GRI 1 yang
Products/Services That Have Been Evaluated for Safety for Customers GRI 1: Fondasi 2021
Digunakan
Dampak Produk/Jasa GRI 1: Foundation 2021
F.28 94 GRI 1 Used
Product/Service Impact
Jumlah Produk yang Ditarik Kembali
F.29 59
Number of Product Recalls Standar GRI Indikator Pengungkapan Lokasi
GRI Standard Indicators Disclosure Location
Survei Kepuasan Pelanggan terhadap Produk dan/atau Jasa Keuangan Berkelanjutan
F.30 63-64
Customer Satisfaction Survey on Sustainable Financial Products and/or Services GRI 2:
Pengungkapan
Lain-lain Detail organisasi
Umum 2021 2-1 30-35
Others Organizational details
General Disclosures
Verifikasi Tertulis dari Pihak Independen (jika ada) 2021
G.1 40-41, 99-102
Written Verification from Independent Party (if any)
Entitas yang tercakup dalam laporan keberlanjutan organisasi
2-2 40
Lembar Umpan Balik Entities included in the organization’s sustainability reporting
G.2 113
Feedback Form
Periode laporan, frekuensi, dan kontak
2-3 40, 41
Tanggapan terhadap Umpan Balik Laporan Keberlanjutan Tahun Sebelumnya Reporting period, frequency and contact point
G.3 41
Responses to Feedback on the Previous Year’s Sustainability Report
Informasi yang dinyatakan kembali 12, 15, 40, 64, 70,
2-4
Daftar Pengungkapan Sesuai Peraturan Otoritas Jasa Keuangan Nomor 51/POJK.03/2017 Restatements of information 72, 73, 75, 83, 92
tentang Penerapan Keuangan Berkelanjutan bagi Lembaga Jasa Keuangan, Emiten, dan
Penjaminan eksternal
Perusahaan Publik 2-5 40-41, 99-102
G.4 103-106 External assurance
List of Disclosures According to Financial Services Authority Regulation Number 51/
POJK.03/2017 concerning Implementation of Sustainable Finance for Financial Services Kegiatan, rantai nilai, dan hubungan bisnis lainnya
Institutions, Issuers, and Public Companies 2-6 34, 36, 39
Activities, value chain and other business relationships
Karyawan
2-7 78-81
Employees
Pekerja yang bukan karyawan
2-8 78-81
Workers who are not employees
Struktur dan komposisi tata kelola
2-9 46
Governance structure and composition
Nominasi dan seleksi pejabat tata kelola tertinggi
2-10 46, 47
Nomination and selection of the highest governance body
Ketua badan tata kelola tertinggi
2-11 46, 47
Chair of the highest governance body
Peran pejabat tata kelola tertinggi dalam memantau dampak
manajemen
2-12 47
Role of the highest governance body in overseeing the
management of impacts
Delegasi tanggung jawab dalam mengelola dampak
2-13 47
Delegation of responsibility for managing impacts
Peran pejabat tata kelola tertinggi dalam pelaporan keberlanjutan
2-14 41, 47
Role of the highest governance body in sustainability reporting
Benturan kepentingan
2-15 49
Conflicts of interest
Mengkomunikasikan hal-hal kritis
2-16 50
Communication of critical concerns
106 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 107
Page 55
Referensi POJK NO. 51/POJK.03/2017 & SEOJK NO. 16/SEOJK.04/2021 serta Indeks Isi Standar GRI 2021
POJK No. 51/POJK.03/2017 & SEOJK No. 16/SEOJK.04/2021 References and GRI Standards 2021 Content Index
Standar GRI Indikator Pengungkapan Lokasi Standar GRI Indikator Pengungkapan Lokasi
GRI Standard Indicators Disclosure Location GRI Standard Indicators Disclosure Location
Pengetahuan kolektif pejabat tata kelola tertinggi Bantuan finansial dari pemerintah
2-17 47 201-4 58
Collective knowledge of the highest governance body Financial assistance received from government
Evaluasi kinerja pejabat tata kelola tertinggi GRI 203:
2-18 47
Evaluation of the performance of the highest governance body Dampak Ekonomi
Tidak Langsung 2016 203-2 Dampak ekonomi tidak langsung yang signifikan 97
Kebijakan remunerasi
2-19 47 Indirect Economic Significant indirect economic impacts
Remuneration policies
Impacts 2016
Proses menentukan remunerasi
2-20 47 GRI 205:
Process to determine remuneration Operasi-operasi yang dinilai memiliki risiko terkait korupsi
Antikorupsi 2016 205-1 49
Operations assessed for risks related to corruption
Rasio total kompensasi tahunan Anti-corruption 2016
2-21 47
Annual total compensation ratio
Kejadian korupsi dan tindakan yang diambil
205-3 49
Pernyataan tentang strategi pembangunan berkelanjutan Confirmed incidents of corruption and actions taken
2-22 16
Statement on sustainable development strategy
GRI 301:
Material yang digunakan berdasarkan berat atau volume
Komitmen kebijakan Material 2016 301-1 74
2-23 48 Materials used by weight or volume
Policy commitments Materials 2016
Menanamkan komitmen kebijakan Material input dari daur ulang yang digunakan
2-24 48 301-2 74
Embedding policy commitments Recycled input materials used
Proses untuk memulihkan dampak negatif GRI 302:
2-25 50, 94 Konsumsi energi dalam organisasi
Processes to remediate negative impacts Energi 2016 302-1 69
Energy consumption within the organization
Energy 2016
Mekanisme untuk mendapatkan saran dan meningkatkan isu
2-26 50, 97 Konsumsi energi di luar organisasi
Mechanisms for seeking advice and raising concerns 302-2 69
Energy consumption outside of the organization
Kepatuhan dalam undang-undang dan peraturan
2-27 61 Intensitas energi
Compliance with laws and regulations 302-3 70
Energy intensity
Keanggotaan asosiasi
2-28 37 Pengurangan konsumsi energi
Membership associations 302-4 70-71
Reduction of energy consumption
Pendekatan terhadap keterlibatan pemangku kepentingan
2-29 50-53 Pengurangan pada energi yang dibutuhkan untuk produk dan jasa
Approach to stakeholder engagement 302-5 70-71
Reduction in energy requirements of products and services
Perjanjian kerja bersama
2-30 83 GRI 303:
Collective bargaining agreements
Air dan Efluen 2018 Interaksi dengan air sebagai sumber daya bersama
GRI 3: 303-1 72
Proses menentukan topik material Water and Effluents Interactions with water as a shared resource
Topik Material 2021 3-1 42 2018
Process to determine material topics
Material Topic 2021
Manajemen dampak yang berkaitan dengan pembuangan air
Daftar topik material 303-2 72
3-2 42-45 Management of water discharge-related impacts
List of material topics
Pengambilan air
Manajemen topik material 42-45, 56, 59, 66, 303-3 72
3-3 Water withdrawal
Management of material topics 68, 74, 85, 87, 95
Pembuangan air
GRI 201: 303-4 75
Water discharge
Kinerja Ekonomi
Nilai ekonomi langsung yang dihasilkan dan didistribusikan Konsumsi air
2016 201-1 57-58 303-5 72
Direct economic value generated and distributed Water consumption
Economic
Performance 2016
GRI 305:
Emisi GRK (Cakupan 1) langsung
Implikasi finansial serta risiko dan peluang lain akibat dari Emisi 2016 305-1 69-70
Direct (Scope 1) GHG emissions
perubahan iklim Emissions 2016
201-2 67
Financial implications and other risks and opportunities due to
Emisi energi GRK (Cakupan 2) tidak langsung
climate change 305-2 69-70
Energy indirect (Scope 2) GHG emissions
Kewajiban program pensiun manfaat pasti dan program pensiun
Emisi GRK (Cakupan 3) tidak langsung lainnya
201-3 lainnya 84 305-3 69
Other indirect (Scope 3) GHG emissions
Defined benefit plan obligations and other retirement plans
108 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 109
Page 56
Referensi POJK NO. 51/POJK.03/2017 & SEOJK NO. 16/SEOJK.04/2021 serta Indeks Isi Standar GRI 2021
POJK No. 51/POJK.03/2017 & SEOJK No. 16/SEOJK.04/2021 References and GRI Standards 2021 Content Index
Standar GRI Indikator Pengungkapan Lokasi Standar GRI Indikator Pengungkapan Lokasi
GRI Standard Indicators Disclosure Location GRI Standard Indicators Disclosure Location
Intensitas emisi GRK Pekerja yang tercakup dalam sistem manajemen keselamatan dan
305-4 70
GHG emissions intensity kesehatan kerja
403-8 87
Workers covered by an occupational health and safety
Pengurangan emisi gas rumah kaca
305-5 70-71 management system
Reduction of GHG emissions
Kecelakaan kerja
Emisi zat perusak ozon (ODS) 403-9 91, 92
305-6 69 Work-related injuries
Emissions of ozone-depleting substances (ODS)
Penyakit akibat kerja
Nitrogen oksida (Nox), sulfur oksida (Sox), dan emisi udara 403-10 91
Work-related ill health
305-7 signifkan lainnya 69
Nitrogen oxides (Nox), sulfur oxides (SOx), and other significant GRI 404:
Pelatihan dan
GRI 306: Rata-rata jam pelatihan per tahun per karyawan
Timbulan limbah dan dampak yang signifikan terkait limbah Pendidikan 2016 404-1 85-86
Limbah 2020 306-1 74 Average hours of training per year per employee
Waste generation and significant waste-related impacts Training and
Waste 2020
Education 2016
Pengelolaan dampak yang signifikan terkait limbah
306-2 74 Program untuk meningkatkan keterampilan karyawan dan program
Management of significant waste-related impacts
bantuan peralihan
404-2 85-86
Timbulan limbah Programs for upgrading employee skills and transition assistance
306-3 75 programs
Waste generated
GRI 401: Persentase karyawan yang menerima tinjauan rutin terhadap
Ketenagakerjaan Perekrutan karyawan baru dan pergantian karyawan kinerja dan pengembangan karier
401-1 82, 86 404-3 86
2016 New employee hires and employee turnover Percentage of employees receiving regular performance and
Employment 2016 career development reviews
Tunjangan yang diberikan kepada karyawan tetap yang tidak GRI 405:
diberikan kepada karyawan sementara atau paruh waktu Keanekaragaman
401-2 84 dan Kesempatan Keanekaragaman badan tata kelola dan karyawan
Benefits provided to full-time employees that are not provided to 405-1 79, 83
temporary or part time employees Setara 2016 Diversity of governance bodies and employees
Diversity and Equal
Cuti melahirkan Opportunity 2016
401-3 85
Parental leave
GRI 406:
GRI 403: Non-diskriminasi
Keselamatan dan Insiden diskriminasi dan tindakan perbaikan yang dilakukan
2016 406-1 83
Kesehatan Kerja Sistem manajemen kesehatan dan keselamatan kerja Incidents of discrimination and corrective actions taken
403-1 87 Non-discrimination
2018 Occupational health and safety management system 2016
Occupational Health
and Safety 2018 Operasi dan pemasok yang berisiko signifikan terhadap insiden
GRI 408:
pekerja anak
Identifikasi bahaya, penilaian risiko, dan investigasi kecelakaan Pekerja Anak 2016 408-1 83
403-2 88-89 Operations and suppliers at significant risk for incidents of child
Hazard identification, risk assessment, and incident investigation Child Labor 2016
labor
Upaya kesehatan kerja GRI 409:
403-3 89
Occupational health services Kerja Paksa atau Operasi dan pemasok yang berisiko signifikan terhadap insiden
Partisipasi, konsultasi, dan komunikasi pekerja terkait keselamatan Wajib Kerja 2016 kerja paksa atau wajib kerja
409-1 83
dan kesehatan kerja Forced or Operations and suppliers at significant risk for incidents of forced
403-4 90 Compulsory Labor or compulsory labor
Worker participation, consultation, and communication on
occupational health and safety 2016
Pelatihan bagi pekerja mengenai keselamatan dan kesehatan kerja GRI 413:
403-5 90 Operasi dengan keterlibatan masyarakat lokal, penilaian dampak,
Worker training on occupational health and safety Komunitas Lokal
dan program pembangunan
2016 413-1 95-96
Peningkatan kualitas kesehatan pekerja Operations with local community engagement, impact
403-6 89 Local Communities
Promotion of worker health assessments, and development programs
2016
Pencegahan dan mitigasi dampak dari keselamatan dan kesehatan Operasi yang secara aktual dan yang berpotensi memiliki dampak
kerja yang secara langsung terkait hubungan bisnis negatif signifikan terhadap masyarakat lokal
403-7 88-89 413-2 94
Prevention and mitigation of occupational health and safety Operations with significant actual and potential negative impacts
impacts directly linked by business relationships on local communities
110 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 111
Page 57
Lembar Umpan Balik
Feedback Form
Standar GRI
GRI Standard
Indikator
Indicators
Pengungkapan
Disclosure
Lokasi
Location
LEMBAR UMPAN BALIK [G.2]
FEEDBACK FORM
GRI 414:
Penilaian Sosial
Seleksi pemasok baru dengan menggunakan kriteria sosial
Pemasok 2016 414-1 63 Laporan Keberlanjutan 2024 PT Surya Semesta Internusa Tbk The 2024 Sustainability Report of PT Surya Semesta Internusa
New suppliers that were screened using social criteria
Supplier Social telah memberikan gambaran mengenai kinerja keberlanjutan Tbk has provided an overview of the Company’s sustainability
Assessment 2016 Perseroan. Kami mengharapkan masukan dari Bapak/Ibu/ performance. We look forward to receiving inputs from you
GRI 416: Saudara sekalian atas Laporan Keberlanjutan ini, baik melalui on this Sustainability Report either by email or on this form.
Keselamatan Penilaian dampak kesehatan dan keselamatan dari berbagai e-mail atau formulir ini.
dan Kesehatan kategori produk dan jasa
416-1 59
Pelanggan 2016 Incidents of non-compliance concerning the health and safety
Customer Health impacts of products and services Profil Anda
and Safety 2016 Your Profile
Nama (bila berkenan)
Insiden ketidakpatuhan sehubungan dengan dampak kesehatan :
Name (if you please) ...................................................................................................................................................... ...................................................................
416-2 dan keselamatan dari produk dan jasa 61
Requirements for product and service information and labeling Institusi/Perusahaan
:
Institution/Company ...................................................................................................................................................... ...................................................................
GRI 418:
Pengaduan yang berdasar mengenai pelanggaran terhadap privasi E-mail : ...................................................................................................................................................... ...................................................................
Privasi Pelanggan
pelanggan dan hilangnya data pelanggan
2016 418-1 63
Substantiated complaints concerning breaches of customer
Customer Privacy
privacy and losses of customer data Golongan Pemangku Kepentingan
2016
Stakeholders Group
Pemegang Saham | Shareholders Kontraktor | Contractors
Karyawan | Employees Partner Bisnis | Business Partners
Pemerintah | Government Masyarakat Lokal | Local Communities
Pelanggan | Customers
Mohon pilih jawaban yang paling sesuai: | Please choose the most appropriate answer:
a. Laporan ini mudah dimengerti: | This report was easy to understand:
(.....) Tidak Setuju | Disagree (.....) Netral | Neutral (.....) Setuju | Agree
b. Laporan ini sudah menggambarkan informasi aspek material yang sesuai dengan kegiatan usaha Perseroan:
The report describes the Company’s relevant material topics according to its business:
(.....) Tidak Setuju | Disagree (.....) Netral | Neutral (.....) Setuju | Agree
c. Mohon berikan penilaian untuk topik material yang paling penting menurut anda
(nilai 1 = paling tidak penting s/d 5 = paling penting)
Please score the material topics you consider as important (score 1 = least important to 5 = most important)
• Layanan Unggul | Service Excellence [ ]
• Manajemen Sumber Daya | Resource Management [ ]
• Inovasi dan Teknologi | Innovation and Technology [ ]
• Keselamatan dan Kesehatan Pelanggan | Customer Health and Safety [ ]
• Manajemen Limbah dan Air | Waste and Water Management [ ]
• Kesejahteraan, Keselamatan, dan Kesehatan Karyawan | Employee Well-being, Health, and Safety [ ]
• Manajemen Iklim | Climate Management [ ]
d. Saran atau informasi terkait Laporan: | Other suggestions or information related to the Report:
…………….........................................................................................................................................................................……………………………………………………
Terima kasih atas masukan anda. Mohon lembar umpan balik Thank you for your feedback. Please send the feedback form via
dapat dikirim melalui surat elektronik kepada kontak yang email to please kindly send this feedback form to the contact
tertera di Laporan ini, atau langsung ke: mentioned in this Report, or directly send to:
Public Relations PT Surya Semesta Internusa Tbk
Tempo Scan Tower, Lantai 20 | 20th Floor
Jl. H.R. Rasuna Said Kav. 3-4 Kuningan - Jakarta 12950, Indonesia
Telp. | Phone: +6221 526 2121, 527 2121
Faks | Fax: +6221 526 7878
Surel | E-mail: pr@suryainternusa.com
Situs web | Website: https://www.suryainternusa.com
112 Laporan Keberlanjutan 2024 Sustainability Report Laporan Keberlanjutan 2024 Sustainability Report 113
Page 58
114 Laporan Keberlanjutan 2024 Sustainability Report
Names mentioned 84 people and organisations named in the text · linked when the evidence is strong
unresolved
org
Ministry of Environment
p.3
unresolved
org
Kementerian Lingkungan Hidup Ministry of Environment Melia Bali Hotel
p.3
unresolved
org
PT Suryacipta
p.4 ×3
unresolved
org
PT IAPMO Group Indonesia
p.4
unresolved
org
PT Nusa Raya
p.4 ×3
unresolved
org
Cipta Tbk
p.4 ×3
unresolved
org
Ministry of Manpower
p.4 ×2
unresolved
org
Direktorat Jenderal Minyak
p.4
unresolved
org
Ministry of Energy
p.4 ×2
unresolved
org
PT Sarana Listrik Industri
p.4 ×2
unresolved
org
PT Suryalaya
p.4 ×2
unresolved
org
PT Perintis Perlindungan
p.4 ×2
unresolved
org
Ministry of Tourism
p.4 ×2
unresolved
org
PT TCP Internusa Sertifikat Laik Operasi Instalasi Pembangkit
p.4
unresolved
org
PT Silma Instrumentama
p.4
unresolved
org
PT Energy Solusi Electrindo
p.4
unresolved
org
Penanggulangan Bencana
p.5
unresolved
org
Pemerintah Provinsi Bali
p.5
unresolved
org
Kementerian Energi
p.5 ×2
unresolved
org
Ministry of Energy and Mineral Sertifikat Laik Sehat
p.5
unresolved
org
PT SUCOFINDO
p.5 ×2
unresolved
org
PT Mahira Jaya Bana
p.5
unresolved
org
Ministry of Manpower General OHS Expert
p.5
unresolved
org
Pengawas Obat
p.5
unresolved
org
PT Siti Agung
p.5
unresolved
org
Nasional Sertifikasi
p.5 ×5
unresolved
org
PT Surya
p.5 ×5
unresolved
org
PT Serfitama
p.5
unresolved
org
PT Masaryo Gatra Nastiti
p.5
unresolved
org
Ministry of Manpower National Professional
p.5
unresolved
org
Ministry of Energy and Mineral
p.5
unresolved
org
Penyelenggara
p.6
unresolved
org
PT Surya Energi
p.6
unresolved
org
Ministry of Manpower Sertifikat ISO
p.6
unresolved
org
PT PLN Nusantara
p.10
unresolved
org
PT PLN Nusantara Renewables
p.10
unresolved
org
PT Suryacipta Swadaya
p.10 ×20
unresolved
org
Internusa Tbk
p.12
unresolved
person
Vice
· President Commissioner
p.12 ×2
unresolved
org
PT Surya Energi Parahita
p.15 ×6
unresolved
org
PT Multi
p.18 ×2
unresolved
org
PT Arman Investment Utama
p.18
unresolved
org
Investments Ltd
p.18 ×2
unresolved
org
Intrepid Investments Limited
p.18
unresolved
person
Umi Sutamto
p.18 ×2
unresolved
org
Menteri Kehakiman Republik
p.18
unresolved
org
PT TCP Internusa
p.19 ×5
unresolved
org
PT BATIQA Hotel
p.19 ×2
unresolved
org
PT Surya Internusa Hotels
p.19 ×4
unresolved
org
PT Siti Agung Makmur
p.19 ×3
unresolved
org
PT Ungasan Semesta Resort
p.19 ×3
unresolved
org
PT Suryacipta RUPSLB
p.20
unresolved
org
PT Puri Bumi Lestari
p.21
unresolved
org
PT Puri Bumi
p.21
unresolved
org
PT Sejahtera Rambah Asia
p.21 ×3
unresolved
org
PT BATIQA Hotel Manajemen
p.21 ×2
unresolved
org
PT BATIQA Hotel Management
p.21
unresolved
org
Financial Services Authority
p.21 ×2
unresolved
org
Semesta Internusa Tbk
p.21 ×2
unresolved
org
PT Suryalaya Anindita
p.21
unresolved
org
PT Suryalaya Anindita Internasional
p.21
unresolved
org
PT Kontak
p.21
unresolved
org
PT Sitiagung Makmur
p.21
unresolved
—
PELIBATAN PEMANGKU KEPENTINGAN [E.4][2-29]
p.26
unresolved
—
mengatur standar perilaku dalam berinteraksi
p.26
unresolved
org
Bank Charges
p.29
unresolved
org
PT PLN (Persero)
p.32 ×2
unresolved
org
PT IoT Kreasi Indonesia
p.32
unresolved
org
PT IoT Kreasi
p.32
unresolved
org
Kementerian ESDM Tahun
p.35
unresolved
org
PT Sejahtera
p.50 ×2
Extraction attempts how the parser did, and what it refused
Nothing structured was extracted from this document — the attempts below say why.
No extraction attempted yet.