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                                LAPORAN PELAKSANAAN
                         PAPARAN PUBLIK TAHUNAN TAHUN 2024
                             PT BANK BTPN SYARIAH TBK /
        REPORT ON THE IMPLEMENTATION OF 2024 ANNUAL PUBLIC EXPOSE OF
                                PT BANK BTPN SYARIAH TBK



1. Ringkasan Hasil Paparan Publik                      1. Executive Summary

  Sejalan dengan penerapan Pedoman Tata                  In compliance with the implementation of
  Kelola Perusahaan Terbuka terkait transparansi         Guidelines on Good Corporate Governance for
  dan akuntabilitas, serta sebagai bentuk                Public Company concerning transparency and
  pemenuhan komitmen PT Bank BTPN Syariah                accountability, and as the fulfillment of the
  Tbk (“Perseroan”) sebagai Perusahaan Publik,           commitment of PT Bank BTPN Syariah Tbk
  maka merujuk kepada Peraturan Bursa Efek               (the “Company”) as a Public Company; in
  Indonesia : Keputusan Direksi PT Bursa Efek            this regard, referring to the Regulation of the
  Indonesia Nomor: Kep-00066/BEI/09-2022                 Indonesian Stock Exchange: The Decree of
  pada tanggal 30 September 2022 perihal                 the Board of Directors of PT Bursa Efek
  Perubahan Peraturan Nomor I-E tentang                  Indonesia Number: Kep-00066/BEI/09-2022
  Kewajiban Penyampaian Informasi, Perseroan             dated September 30, 2022, concerning the
  berkomitmen     menyelenggarakan      paparan          Amendment to Regulation Number I-E
  publik sekurang-kurangnya 1 (satu) kali dalam          concerning the Obligation of Information
  setahun,      sebagai      bentuk       upaya          Disclosure, the Companny is committed to
  berkesinambungan        Perseroan       dalam          conduct Public Expose at least once a year, as
  meningkatkan kualitas komunikasi kepada para           a form of continued effort in improving the
  pemangku kepentingan.                                  quality of communication of the Company to
                                                         the stakeholders.

  Perseroan berkomitmen terus menghadirkan               The Company is committed to continue
  layanan terbaik bagi publik dan pemegang               delivering excellent services to the public and
  saham tanpa mengabaikan prinsip kehati-                the stakeholders without neglecting the
  hatian dan berperan aktif mendukung stabilitas         prudential principle and to actively participate
  sistem keuangan.                                       in supporting the stability of the financial
                                                         system.

  Alhamdullilah berkat kerjasama dengan PT               Praise be to Allah, owing to the cooperation of
  Bursa Efek Indonesia (BEI), PT Kliring                 PT Bursa Efek Indonesia (BEI)-Indonesian
  Penjaminan Efek Indonesia (KPEI), dan PT               Stock Exchange, PT Kliring Penjaminan Efek
  Kustodian Sentral Efek Indonesia (KSEI) dan            Indonesia (KPEI)-Indonesia Clearing and
  didukung oleh Otoritas Jasa Keuangan (OJK),            Guarantee Corporation, and PT Kustodian
  dan bertepatan dengan peringatan 47 Tahun              Sentral Efek Indonesia (KSEI)-Indonesia
  Diaktifkannya Kembali Pasar Modal Indonesia,           Central Securities Depository, and supported
  Perseroan telah melaksanakan pemenuhan                 by the Financial Services Authority (OJK), and
  paparan publik tahunan dengan agenda                   in coincidence with the commemoration of the
  Paparan atas Kinerja Keuangan Perseroan                47th Anniversary of the Reactivation of the
  (posisi 30 Juni 2024).                                 Indonesian Capital Market, the Company has
                                                         fulfilled the annual public expose with the



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                                                     agenda of Expose on the Financial
                                                     Performance of the Company (as of June 30,
                                                     2024).

Penyelenggaraan Paparan Publik ini juga              The convening of this Public Expose is also
dimaksudkan sebagai bagian dari peningkatan          intended as a part of the efforts to improve
literasi pasar modal yang salah satunya adalah       capital market literacy, one of which is by
melalui pengenalan Perseroan kepada investor         introducing the Company to the Investors in
di Indonesia dan bertujuan menambah basis            Indonesia and is aimed at increasing the basis
investor lokal sekaligus membuka akses dan           of local investors and at the same time
hubungan yang lebih luas antara investor             opening a broader access and relationships
dengan Perseroan.                                    between the Investors and the Company.

Paparan Publik dan Konferensi Pers                   The Public Expose and Press Conference of
Perseroan telah diselenggarakan pada:                the Company have been held on:

Hari/Tanggal : Selasa, 27 Agustus 2024               Day/Date: Tuesday, August 27th, 2024

Waktu        : 10.00 – 11.00 WIB                     Time: 10:00 – 11:00 Western Indonesia
                                                     Standard Time

Tempat       : Secara Virtual                        Venue: Virtually

Penyelenggara                                        Organizer
Gedung Bursa Efek                                    Stock Exchange Building
Indonesia Tower II Lantai 1                          Indonesia Tower II, 1st Floor
Jl. Jend. Sudirman Kav. 52-53                        Jl. Jend. Sudirman Kav. 52-53
Jakarta 12190                                        Jakarta 12190

Emiten                                               Issuer
Kantor Pusat Perseroan                               Head Office of the Company
Menara BTPN Lantai 12                                 Menara BTPN, 12th Floor
CBD Mega Kuningan                                    CBD Mega Kuningan
Jl. Dr. Ide Anak Agung Gde                           Jl. Dr. Ide Anak Agung Gde
Agung Kav. 5.5-5.6                                   Agung Kav. 5.5-5.6
Jakarta Selatan 12950                                South Jakarta 12950

Laporan    berikut  merupakan    Laporan             The following Report constitutes the Annual
Pelaksanaan Paparan Publik Tahunan tahun             Public Expose Implementation Report for the
2024 yang dilanjutkan dengan Konferensi              year 2024 proceeded with the Press
Pers. Hadir pada Paparan Publik yaitu dua            Conference. Present in the Public Expose were
anggota Direksi selaku narasumber serta              two members of the Board of Directors as the
dipandu oleh moderator dari PT Bursa Efek            speakers and facilitated by the moderator
Indonesia pada saat Paparan Publik dan               from PT Bursa Efek Indonesia during Public
moderator dari Perseroan pada saat                   Expose and by the moderator from the
Konferensi Pers.                                     Company during the Press Conference.




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2. Peserta                                         2. Participants

  a. Narasumber :                                     a. The Speakers:

      Perwakilan Perseroan :                             The Representatives of the Company:
      1. Direktur Kepatuhan & Sekretaris                  1. Compliance Director & the Corporate
         Perusahaan : Arief Ismail                           Secretary: Arief Ismail
      2. Direktur : Fachmy Achmad                         2. Director: Fachmy Achmad

  b. Moderator         Paparan        Publik          b. The Moderator of the Annual Public
     Tahunan:                                            Expose

      Wicky Adrian – PT Bursa Efek Indonesia             Wicky Adrian – PT Bursa Efek Indonesia

  c. Moderator Konferensi Pers :                      c. The   Moderator         of    the       Press
                                                         Conference :

      1. Nadin Hendrah – PT Bursa Efek                   1. Nadin Hendrah – PT Bursa Efek
         Indonesia                                          Indonesia
      2. Ainul Yaqin – Corporate & Marketing             2. Ainul Yaqin – the Corporate &
         Communication Head Perseroan                       Marketing Communication Head of the
                                                            Company

  d. Daftar   Hadir       Paparan     Publik          d. Attendance List of The Annual Public
     Tahunan:                                            Expose:

      • Paparan Publik Tahunan Perseroan                 • The  Annual Public Expose of the
        dihadiri oleh 207 (dua ratus tujuh)                Company was attended by 207 (two
        orang;                                             hundred and seven) persons;

      • Partisipan yang hadir terdiri dari               • The attendees were consisting of the
        Manajemen     Perseroan,   Investor/               Management of the Company, the
        Pemegang saham, analis pasar modal,                Investors/Shareholders, the  capital
        anggota bursa, media massa serta                   market analysts, the members of the
        masyarakat;                                        stock exchange, the press, and the
                                                           public;

      • Daftar hadir terlampir.                          • The attendance list is as attached.

  e. Daftar Hadir Konferensi Pers:                    e. Attendance       List   of    the       Press
                                                         Conference:

      • Konferensi Pers dihadiri oleh 8                  • The Press Conference was attended by 8
        (Delapan) orang yang merupakan                     (Eight)     persons     representing     the
        perwakilan wartawan media nasional;                journalists of national press;

      • Daftar hadir terlampir.                          • The attendance list is as attached.




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3. Susunan dan jalannya Acara:                         3. The Proceedings and the Agenda:

  1. Moderator membuka sesi Paparan Publik                1. The moderator opened the Public Expose
     pada   pukul   10.00   WIB    dengan                    session at 10:00 Western Indonesia
     memperkenalkan narasumber Perseroan;                    Standard Time by introducing the
                                                             speakers of the Company;

  2. Pemutaran Video Company Profile;                     2. Video Presentation: Company Profile;

  3. Bapak Arief Ismail selaku Direktur                   3. Mr. Arief Ismail as the Compliance
     Kepatuhan        merangkap       Sekretaris             Director & Corporate Secretary of the
     Perusahaan       membuka      acara    dan              Company opened the event and
     memperkenalkan jajaran manajemen dan                    introduced the composition of the
     menjelaskan sekilas profil Perseroan, yang              management and presented the brief
     dilanjutkan penjelasan terkait Target                   overview pertaining to the profile of the
     Market, Misi dan Visi, Profil Nasabah, dan              Company, followed by explaining the
     dampak sosial dimana terdapat perubahan                 Target Market, Mission and Vision, the
     positif pada kehidupan nasabah yang telah               Customer Profile, and social impact where
     lebih dari 5 (lima) tahun bersama dengan                there are positive changes in the lives of
     Perseroan.                                              the customers who have been with the
                                                             Company for more than 5 (five) years.

  4. Bapak Fachmy Achmad selaku Direktur                  4. Mr. Fachmy Achmad as the Director
     memaparkan sekilas tentang kondisi                      presented     brief    explanation    of
     Makro     Ekonomi,      Kinerja Keuangan                Macroeconomics condition, the Financial
     Perusahaan posisi 30 Juni 2024, posisi                  Performance of the Company as of June
     Perseroan diantara para pesaing usaha,                  30, 2024, the position of the Company
     dilanjutkan gambaran mengenai program                   among the competitors, followed by an
     Bestee termasuk pengembangan platform                   overview of Bestee Program that include
     program pembelajaran dan pemberdayaan                   the development of the platform of
     digital terpadu untuk meningkatkan                      integrated    digital    learning    and
     kapasitas nasabah, dilanjutkan kemudian                 empowerment program aims to increase
     program Umroh sebagai apresiasi bagi                    the customers’ capacity, and further the
     nasabah      inspiratif    dan  karyawan                Umrah program as appreciation for
     berprestasi, dan ditutup dengan daftar                  inspiring customers and outstanding
     penghargaan yang diterima sepanjang                     employees, and closing by the list of
     Semester I 2024 yang merupakan                          awards received by the Company during
     pengakuan eksternal atas komitmen                       the First Semester of 2024 which
     Perseroan untuk senantiasa bertumbuh                    constitute the external acknowledgment
     dengan sehat, bertanggung jawab dan                     over our commitment to grow healthily,
     berkelanjutan;                                          accountably and sustainably;

  5. Sesi Tanya jawab dipandu oleh Moderator;             5. Question & Answer session was facilitated
                                                             by the Moderator;

  6. Penutupan Paparan Publik Tahunan oleh                6. The Closing remarks of the Annual Public
     Bapak Fachmy Achmad.                                    Expose by Mr. Fachmy Achmad.



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4. Tanya Jawab Paparan Publik Tahunan           4. Question & Answer of the Annual Public
                                                   Expose

   Ringkasan atas Pertanyaan dan Jawaban          The summary of the Questions and Answers
   selama       acara berlangsung  adalah         during the proceedings of the event is as
   sebagaimana disebutkan dalam summary           presented in the summary below.
   dibawah ini.




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5. Tanya Jawab Paparan Publik Tahunan/Question & Answer Annual Public Expose
No.    Nama & Institusi/              Pertanyaan / Question                                         Tanggapan Perseroan /
       Name & Institution                                                                          Response of the Company
1.     Ibu Kartika Aji            Bagaimana tingkat Repayment Rate pada tahun         Manajemen menjelaskan bahwa sebagaimana yang telah
       (Investor Individu)        2023 dan pada Semester 1 tahun 2024?                disampaikan kepada Investor, bahwa secara trend di
                                                                                      akhir tahun 2022 repayment rate Perseroan mencapai
                                                                                      sekitar 94,7%. Repayment Rate pada tahun 2023
                                                                                      mengalami penurunan angka yang mencapai sekitar
                                                                                      92,8% dan secara rata-rata untuk Semester 2 tahun
                                                                                      2023 sekitar 92,9% dan pada tahun 2024 telah terjadi
                                                                                      peningkatan di bulan Juni 2024 yang mencapai 94,0%.
                                                                                      Secara rata-rata untuk Repayment Rate pada Semester 1
                                                                                      tahun 2024 sekitar 93,5%;

       Mrs.     Kartika     Aji   How is the Repayment Rate in the year 2023 and      The Management explains that as has been presented to
       (Individual Investor)      in the First Semester of the year 2024?             the Investors, whereas according to the trend at the end
                                                                                      of the year 2022, the repayment rate of the Company
                                                                                      reached approximately 94.7%. The Repayment Rate in
                                                                                      the year 2023 experienced a decrease which reached
                                                                                      approximately 92.8%, and in average for the 2nd
                                                                                      Semester of the year 2023 was approximately 92.9%,
                                                                                      and in the year 2024, there has been an increase in June
                                                                                      2024 which reached 94.0%. The average Repayment
                                                                                      Rate in the First Semester of the year 2024 was
                                                                                      approximately 93.5%;

2.     Ibu Annis Nurfitri         Bagaimana upaya Perseroan membuat masyarakat        1. Manajemen menjelaskan bahwa Perseroan memiliki
       (Investor Individu)        Inklusi/segment ultra mikro sebagai market utama       bisnis model yang unik dimana Perseroan tidak
                                  supaya dapat tetap bertahan ditengah situasi saat      meminta nasabah untuk datang ke cabang Bank atau
                                  ini yang serba menantang, dimana situasi ekonomi       membayar secara mandiri, namun Perseroan


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yang melambat    dan   daya   beli   yang   terus      mengirimkan karyawan-karyawan ke lapangan untuk
menurun?                                               memberikan pemberdayaan dan layanan Perbankan.
                                                       Sehingga Perseroan akan terus memastikan Team
Strategi apa yang dipersiapkan oleh Perseroan          kami terus solid dan sesuai dengan bisnis model
untuk meminimalisir dampak dan atas kondisi            yang diharapkan.
tersebut?
                                                       Atas dasar ini maka Perseroan menambah jumlah
                                                       karyawan di awal tahun 2023 sekitar 12.000
                                                       karyawan dan saat ini di tahun 2024 karyawan
                                                       Perseroan telah mencapai sejumlah 14.500
                                                       karyawan. Penambahan jumlah karyawan tersebut
                                                       bertujuan untuk memastikan bahwa pelayanan
                                                       Perseroan   ke   masyarakat,    maupun    proses
                                                       maintenance dan collection tetap terjaga dengan
                                                       baik.

                                                       Saat ini Perseroan juga terus melakukan pelatihan-
                                                       pelatihan yang diperlukan untuk memastikan
                                                       pemahaman dan kesulitan yang mungkin terjadi.

                                                    2. Perseroan memiliki beberapa program bagi nasabah
                                                       yang disebut stick dan carrot. Perseroan
                                                       menegaskan pentingnya penerapan solidaritas di
                                                       sentra dan kelompok yang sempat hilang selama
                                                       periode pandemi, dimana sebelum pandemi nasabah
                                                       Perseroan cukup kompak, bila terdapat salah satu
                                                       nasabah yang sedang mengalami kesusahan maka
                                                       nasabah lain akan saling membantu dan uang
                                                       solidaritas yang telah terpakai wajib dikembalikan
                                                       bila kondisi nasabah yang mengalami kesulitan



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       tersebut sudah kembali normal.

       Namun demikian selama masa pandemi aktivitas
       tersebut tidak terjadi karena pada periode tersebut
       tidak terdapat pertemuan rutin sentra (PRS) yang
       100% dilakukan, yang mengakibatkan kekompakan
       dan solidaritas nasabah menjadi berkurang.
       Sehingga pada bulan Maret 2024 ini Perseroan
       menegaskan penerapan ulang uang solidaritas di
       Sentra dan kelompok dan adanya kewajiban uang
       solidaritas yang disisihkan.

    3. Perseroan juga memberikan program reward (carrot)
       bagi nasabah yang hadir di PRS, rajin membayar
       angsuran, dan rajin menabung, maka Perseroan
       akan memberikan uang sebagai insentif yang akan
       dihitung berdasarkan kehadiran nasabah. Adapun
       besaran uang insentif tersebut oleh Perseroan akan
       dilihat sebagai “uang jajan anak”.

       Selain hal tersebut, Perseroan memiliki program
       untuk Sentra/kelompok yang telah diluncurkan pada
       akhir Juli 2024. Bagi kelompok yang dinilai menjaga
       kehadiran dan kekompakan nasabah, Perseroan
       memberikan program reward, seperti arisan/kocokan
       di Sentra/kelompok tersebut, jika selama 1 (satu)
       bulan mampu menjaga kehadiran dan kekompakan.
       Hal akan ini tetap dilakukan meskipun kondisi market
       saat ini cukup menantang.




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                                                                                Perseroan akan tetap menerapkan aturan akuisisi
                                                                                yang lebih ketat/ lebih hati-hati dan tetap melihat
                                                                                behavior   nasabah     sebagai     acuan   sebelum
                                                                                memberikan pencairan yang baru.

                                                                                Perseroan juga melakukan evaluasi atas proses
                                                                                bisnis, bila melihat prosesnya yang mungkin harus di
                                                                                sempurnakan/disesuaikan (tweak) agar lebih relevan
                                                                                dan melihat pentingnya mencegah moral hazard
                                                                                nasabah. Perseroan juga melakukan proses collection
                                                                                dengan membentuk specialist collection secara
                                                                                internal dan juga memulai proses dengan pihak
                                                                                ketiga dalam rangka collection.

Mrs. Annis Nurfitri     What are the efforts of the Company in making the    1. The Management explains that the Company has a
(Individual Investor)   Inclusive community/ultra-micro segement as the         unique business model in which the Company does
                        primary market, therefore, they can survive in the      not require the customers to come or pay by
                        midst of the current challenging situation, with        themselves to the Bank’s branches, instead, the
                        slowing down economic situation and declining           Company will send its employees to the field to
                        purchasing power?                                       provide Banking empowerment and services.
                                                                                Therefore, the Company will continue ensuring our
                        What strategies have been prepared by the               Team to stay solid and conform to the expected
                        Company to minimize the impacts and such                business model.
                        conditions?
                                                                                On this ground, then, the Company increased the
                                                                                total number of employees at the beginning of the
                                                                                year 2023 for approximately 12,000 employees and
                                                                                at the present time, in the year 2024, the employees
                                                                                of the Company have reached totaling to 14,500
                                                                                employees. Such increase of total number of


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        employees is aimed at ensuring that the services of
        the Company to the public and the maintenance and
        collection process are well maintained.

        At the present time, the Company also continues
        carrying out trainings which are required to ensure
        their understanding and the possible occurring
        difficulties.

     2. The Company has several programs for the
        customers which are referred to as stick and carrot.
        The Company emphazises the importance of
        solidarity implementation within the centers and
        groups which briefly disappeared during the
        pandemic period, in which before the pandemic, the
        customers of the Company were quite cohesive, if
        there were any customers facing difficulties, then,
        other customers will help one another, and the
        solidarity money which has been used must be
        returned if the condition of the customers facing
        difficulties aforesaid had returned to normal.

        However, during the pandemic period, such activities
        have to be halted since in such period there were no
        routine centers meeting (PRS) which was previously
        100% held, which resulted in the decreasing
        comradeship and solidarity among the customers.
        Therefore, in March 2024, the Company emphasized
        the re-implementation of solidarity money within the
        Centers and groups, and the obligation of setting


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        aside of solidarity money.

     3. The Company also provides reward (carrot) program
        for customers who are present at PRS, who diligently
        pay contributions, and who diligently pay savings
        deposits, then, the Company will provide money as
        the incentive which will be calculated based on the
        attendance of the customers. Whereas the amount
        of such incentive money by the Company will be
        perceived as “child’s pocket money”.

        In addition, the Company has program for the
        Centers/groups which has been launched at the end
        of July 2024. For the groups who are considered of
        maintaining the attendance and comradeship of the
        customers, the Company provides reward programs,
        such as arisan/kocokan (rotating savings and credits
        clubs) at such Centers/groups, if they were capable
        of maintaining attendance and comradeship for 1
        (one) month period. This program will continue to be
        implemented even though the market condition at
        the present time is quite challenging.

        The Company will continue applying stricter/more
        prudent acquisition rules and will continue
        monitoring the behavior of the customers as the
        reference before providing new disbursement.

        The Company also carries out evaluation over
        business process, if the Company found the process


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                                                                                which needs to be perfected/adjusted (tweak) to be
                                                                                more relevant and noticed the importance to prevent
                                                                                moral hazard of the customers. The Company also
                                                                                carries out collection process by creating specialist
                                                                                collection internally and also starts the process with
                                                                                the third party in the framework of collection.

3.   Bapak Hubert Silvano   1. Kapan beban CKPN dari Perseroan dapat        Manajemen menjelaskan bahwa Perseroan menyadari
     (Investor Individu)       kembali melanjutkan tren penurunan?          bahwa ekonomi pra-sejahtera terutama segmen dari
                                                                            bank ini mempunyai tantangan yang kuat.
                            2. Dengan masifnya penghapusbukuan yang
                               dilakukan, bagaimana strategi Perseroan ke   Perseroan menyalurkan pembiayaan yang kualitasnya
                               depan menyalurkan pembiayaan?                sangat bagus sebelum pandemi karena disiplin nasabah
                                                                            dan sentra sangat kompak sedangkan setelah pandemi
                                                                            kedua faktor tersebut menurun.

                                                                            Karena kedua faktor behaviour nasabah dan sentra
                                                                            kelompok tersebut sangat menantang, termasuk dari sisi
                                                                            eksternal dilihat dari sisi kondisi ekonomi, sehingga untuk
                                                                            membuat tren kualitas Perseroan/CKPN Perseroan
                                                                            menurun agar lebih baik lagi, seperti dapat dilihat dalam
                                                                            laporan keuangan, Perseroan menjadi lebih selektif
                                                                            dalam memilih nasabah dengan harapan dapat
                                                                            mengurangi angka CKPN dan hal ini terlihat dari tren
                                                                            repayment rate yang sudah mulai membaik dibandingkan
                                                                            kondisi tahun 2023.

                                                                            Harapannya dengan konsisten menjaga proses akusisi,
                                                                            memperkuat proses maintenance dengan konsep
                                                                            menegaskan pentingnya kekompakan nasabah dan


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                                                                             memberikan reward bagi nasabah yang disiplin, secara
                                                                             otomatis proses maintenance menjadi membaik dan
                                                                             untuk nasabah yang “moral hazard’ kurang baik,
                                                                             Perseroan akan menyiapkan team untuk collection.

                                                                             Atas ketiga inisiatif tersebut, Perseroan sangat berharap
                                                                             tren COC atau CKPN Perseroan akan membaik sehingga
                                                                             memberikan dampak secara bottom line.

Mr. Hubert Silvano      1.   When the burden of CKPN from the Company        The Management explains that the Company realizes
(Individual Investor)        can resume after the decreasing trend?          that the economy of the underpriviledged, particularly
                                                                             the segment of this bank, faces strong challenges.
                        2.   With the massive write-off being carried out,
                             what is the strategy of the Company in the      The Company distributes very good quality of financing
                             future to distribute the financing?             before the pandemic due to the discipline of the
                                                                             customers and the centers are very solid, whereas after
                                                                             the pandemic, these two factors have decreased.

                                                                             Since these two behavioral factors of the customers and
                                                                             the group centers are very challenging, including from
                                                                             the external point of view, observed from the economic
                                                                             condition perspective, therefore, in order to make the
                                                                             decreasing quality trend of the Company/CKPN of the
                                                                             Company to recover, as can be seen in the financial
                                                                             statement, the Company is becoming more selective in
                                                                             choosing the customers with the expectation to decrease
                                                                             the figure of CKPN and this can be seen from the trend
                                                                             of repayment rate which has improved compared to the
                                                                             condition in the year 2023.




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                                                                                  It is expected that with the consistent maintenance of
                                                                                  acquisition process, by strengthening the maintenance
                                                                                  process with the concept of emphasizing the importance
                                                                                  of customers solidarity, and by providing rewards for
                                                                                  discipline customers, automatically, the maintenance
                                                                                  process will become improved, and for the customers
                                                                                  with poor “moral hazard”, the Company will prepare a
                                                                                  team for collection.

                                                                                  Over those three initiatives mentioned above, the
                                                                                  Company highly anticipates that the COC or CKPN trend
                                                                                  of the Company to improve, therefore, it will give
                                                                                  impacts in a bottomline manner.

4.   Bapak Dedek             Bagaimana pandangan Manajemen terkait tren           Manajemen menjelaskan bahwa tren ini sejalan dengan
     Apriyanto (Investor     hapus buku kedepan? Apakah masih fluktuatif atau     paparan mengenai kinerja dari nasabah yaitu
     Individu)               sudah terkontrol dan cenderung akan membaik          sehubungan kondisi makro ekonomi dan kondisi nasabah
                             kedepannya?                                          dan diharapkan dengan semakin membaiknya kondisi
                                                                                  makro ekonomi akan membuat kualitas nasabah menjadi
                             Dari sisi kebijakan Pemerintah yang baru,            bagus dan pada akhirnya dapat menurunkan hapus
                             bagaimana kebijakan yang akan berjalan               buku.
                             berdampak terhadap nasabah Perseroan? Apakah
                             telah terdapat pemetaan terkait hal ini?             Memperhatikan dateline ekonomi yang diharapkan positif
                                                                                  ditahun-tahun berikutnya, tentunya Manajemen berharap
                                                                                  akan memberikan dampak yang baik bagi nasabah dan
                                                                                  Perseroan dari sisi hapus buku tersebut.

     Mr. Dedek Apriyanto     How is the view of the Management in relation to     The Management explains that this trend is in line with
     (Individual Investor)   the write-off trend in the future? Is it still       the exposure regarding the performance of the
                             fluctuative or it has been controlled and tends to   customers which is in relation to macro economic


                                                                  14
Page 15
improve in the future?                                condition and the condition of the customers, and it is
                                                      expected that with the improving macro economic
From the perspective of the new Government, how       condition will promote the quality of the customers and
will the current policy affect the customers of the   in the end will be able to reduce write-off.
Company? Has it been mapped yet?
                                                      In view of the economic dateline which is expected to be
                                                      positive in the coming years, certainly the Management
                                                      hopes to give good impact for the customers and the
                                                      Company from the perspective of such write-off.




                                      15
Page 16
6. Penutup                                          6. Closing

  Closing Paparan Publik Tahunan disampaikan             The Closing of the Annual Public Expose was
  oleh Bapak Fachmy Achmad. Management                   concluded by Mr. Fachmy Achmad. The
  menyampaikan apresiasi atas dukungan para              Management expressed its appreciation for
  pemangku kepentingan terhadap Perseroan.               the support of the stakeholders to the
                                                         Company.

  Adapun     closing   remarks   adalah   sebagai        Whereas the closing remarks are as the
  berikut:                                               following:

  1. Sesuai dengan misi dan visi nya,                    1. In line with its mission and vision, the
     Perseroan akan tetap fokus melayani                    Company will continue focusing on
     segmen unbankable atau masyarakat pra                  serving unbankable segment or inclusive
     dan cukup sejahtera inklusif, dimana                   under-priviledged and fairly-prosperous
     peluang untuk segmen ini masih besar.                  communities, in which the probability
     Hal ini dikarenakan Perseroan memiliki                 for this segment is still big. This is
     competitive advantages sebagai pionir                  because the Company has competitive
     yang telah memiliki infrastruktur yang                 advantages as the pioneer who has had
     sangat kuat yang telah dibuat sejak masih              very strong infrastructure which has
     berstatus sebagai Unit Usaha Syariah                   been built since it was only having the
     BTPN;                                                  status as BTPN’s Sharia Business Unit.

  2. Dilihat dari sisi performance, Perseroan            2. Observed from the perspective of
     akan     berfokus     pada    penyaluran               performance, the Company will focus on
     pembiayaan yang sehat dengan rasio-rasio               the distribution of healthy financing with
     yang kuat, tentunya dengan berlandaskan                strong ratios, certainly based on prudent
     prudent banking dan prinsip-prinsip tata               banking and good governance principles
     kelola yang baik untuk menunjang                       to support the sustainable business
     pertumbuhan bisnis yang berkelanjutan.                 growth.

 Paparan Publik ditutup pada pukul 11.00 WIB             The Public Expose was closed at 11.00
                                                         Western Indonesia Standard Time.

 Demikian laporan ini kami sampaikan. Terima             Thus therefore, we convey the above. Thank
 kasih.                                                  you.




                                                    16

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Names mentioned 20 people and organisations named in the text · linked when the evidence is strong

linked org BANK BTPN SYARIAH TBK p.1 ×10
linked person Arief Ismail · Direktur p.3 ×5
linked person Fachmy Achmad · Direktur p.3 ×14
linked person Ainul Yaqin p.3 ×2
possible org Bursa Efek Indonesia p.1 ×6
possible org Otoritas Jasa Keuangan p.1
unresolved org PT Bursa Efek Perubahan Peraturan Nomor I-E p.1
unresolved org PT Kliring p.1
unresolved org KPEI p.1 ×2
unresolved org PT Kliring Penjaminan Efek Kustodian Sentral Efek Indonesia p.1
unresolved org Sentral Efek Indonesia p.1
unresolved org Guarantee Corporation p.1
unresolved org Financial Services Authority p.1
unresolved person Dr. Ide Anak Agung Gde Agung p.2 ×2
unresolved person Kartika Aji p.6
unresolved person Annis Nurfitri p.6 ×2
unresolved person Hubert Silvano p.12 ×2
unresolved person Dedek p.14
unresolved person Dedek Apriyanto p.14
unresolved org Fachmy Achmad. Management p.16

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