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2 Laporan Keberlanjutan 2023
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Penjelasan Tema Theme Explanation Menuju Bandara Ramah Lingkungan dengan Semangat Keberlanjutan Towards an Eco-Friendly Airport with the Spirit of Sustainability PT Angkasa Pura I berkomitmen untuk menghadirkan sarana PT Angkasa Pura I is committed to presenting airport facilities dan prasarana bandara yang berkontribusi positif terhadap and infrastructure that are beneficial to the environment, as lingkungan hidup, yang dicerminkan melalui berbagai sertifikasi evidenced by various environmental certifications and the lingkungan serta pencapaian sertifikasi Green Building kategori achievement of Green Building certification category “GOLD” “GOLD” di Bandara Internasional Yogyakarta Kulon Progo dan at Yogyakarta International Airport Kulon Progo and Jenderal Bandara Jenderal Ahmad Yani Semarang. Ahmad Yani Airport Semarang. Sebagai bagian dari tanggung jawab perusahaan, PT Angkasa As part of its corporate responsibility, PT Angkasa Pura I Pura I menjalankan usahanya dengan memperhatikan aspek conducts business with an emphasis on environmental, environmental, social, and governance (ESG). Perusahaan social, and governance (ESG) considerations. The company tidak hanya fokus pada keberlanjutan lingkungan, tetapi juga prioritizes not only environmental sustainability, but also social memperhatikan aspek sosial dan tata kelola perusahaan yang responsibility and strong corporate governance. baik. Melalui kolaborasi baik di skala nasional maupun internasional, PT Angkasa Pura I aspires to maximize the use of various PT Angkasa Pura I berupaya memanfaatkan berbagai resources through national and international collaboration, as sumber daya dengan lebih efisien serta membangun budaya well as to foster a corporate culture that promotes sustainable perusahaan yang memprioritaskan praktik berkelanjutan practices in decision making and long-term goal achievement. dalam pengambilan keputusan dan pencapaian tujuan By integrating innovation, synergy, and the spirit of sustainability, jangka panjang. Dengan menggabungkan inovasi, sinergi, PT Angkasa Pura I aims to lead the implementation of dan semangat keberlanjutan, PT Angkasa Pura I berupaya sustainability in airport services and contribute to the creation memimpin penerapan keberlanjutan dalam bidang pelayanan of a sustainable future. jasa kebandarudaraan dan terdepan dalam berkontribusi menciptakan masa depan berkelanjutan. 2023 Sustainability Report 3
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Daftar Isi
Table of Contents
2 Penjelasan Tema
Theme Explanation
4 Daftar Isi
Table of Contents
8 Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Highlights
10 Kilas Peristiwa
Timeline of Events
18 Penghargaan Tahun 2023
Awards in 2023
28 Pemetaan Tujuan Pembangunan Berkelanjutan (TPB/SDGs)
Mapping of Sustainable Development Goals
56
32 Sambutan Direksi MERAJUT KONEKTIVITAS DENGAN
Message from the Board of Directors MENGUTAMAKAN PRINSIP
KEBERLANJUTAN
FOSTERING CONNECTIVITY BY PRIORITIZING
THE PRINCIPLE OF SUSTAINABILITY
62 Implementasi Rekomendasi TCFD
Implementation of Recommendations
by the Task Force on Climate-Related
Financial Disclosures
71 Proses Implementasi ESG PT
Angkasa Pura I
PT Angkasa Pura I ESG Implementation
Process
38 TENTANG KAMI
ABOUT US
74 MENDORONG TRANSFORMASI,
MENINGKATKAN KINERJA EKONOMI
DRIVING TRANSFORMATION, ENHANCING
40 Sekilas PT Angkasa Pura I ECONOMIC PERFORMANCE
About PT Angkasa Pura I
76 Nilai Ekonomi
41 Penjelasan Logo Economic Value
Logo Explanation
80 Penumpang
42 Visi, Misi, dan Tata Nilai Perusahaan Passengers
Vision, Mission, and Corporate Values
87 Penerbangan
45 Kegiatan Usaha Perusahaan Flights
Company’s Business Operation 90 Kargo
48 Area Operasional Cargo
Area of Operation 97 Rantai Pasokan PT Angkasa Pura I
49 Skala Perusahaan PT Angkasa Pura I Supply Chain
Company Scale 98 Kontribusi PT Angkasa Pura I
49 Keanggotaan Asosiasi Terhadap Tingkat Komponen Dalam
Negeri (TKDN)
Association Membership
PT Angkasa Pura I’s Contribution
49 Inisiatif Eksternal to the Domestic Component Level
External Initiative (TKDN)
50 Jejak Langkah PT Angkasa Pura I 99 Pendekatan Terhadap Pajak
The Milestones of PT Angkasa Pura I Approach to Tax
4 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
104 MELESTARIKAN LINGKUNGAN, 136 Relokasi Masyarakat
MELINDUNGI BUMI Community Relocation
PRESERVING THE ENVIRONMENT,
PROTECTING THE EARTH
109 Energi
Energy
115 Emisi Gas Rumah Kaca (GRK) 138 MELIBATKAN KARYAWAN, MENCIPTAKAN
SUMBER DAYA MANUSIA UNGGUL
Greenhouse Gas Emission ENGAGING EMPLOYEES, CREATING
EXCELLENCE HUMAN RESOURCES
117 Kualitas Udara Ambien
Ambient Air Quality 142 Strategi Human Capital
Human Capital Strategy
119 Kebisingan
Noise 144 Keberagaman dan Kesempatan Setara
Diversity and Equal Opportunity
121 Air
Water 150 Perekrutan Karyawan Baru dan
Pergantian Karyawan
123 Limbah dan Efluen New Employee Recruitment and
Waste and Effluent Employee Turnover
132 Ketidakpatuhan terhadap Undang- 154 Hak Karyawan
Undang dan Peraturan Tentang
Employee Rights
Lingkungan Hidup
Non-Compliance with Environmental 159 Pelatihan dan Pendidikan
Laws and Regulations Training and Education
170 LINGKUNGAN KERJA YANG SELAMAT
DAN AMAN
SAFE AND SECURE WORKING
ENVIRONMENT
173 Keselamatan Penerbangan serta 194 Kecelakaan Kerja
Keselamatan dan Kesehatan Kerja Work-Related
Aviation Safety and Occupational Injuries
Safety and Health
200 Manajemen Mutu
186 Identifikasi Bahaya, Penilaian Quality Management
Risiko, dan Investigasi Insiden
Hazard Identification, Risk 204 Wildlife Strikes
Assessment, and Incident Investigation Wildlife Strikes
206 MELAYANI DENGAN PRIMA, 219 Penanganan Masukan dan Keluhan
MENINGKATKAN PENGALAMAN Pelanggan
PELANGGAN Customer Feedback and Complaint
SERVING WITH EXCELLENCE, ELEVATING Handling
CUSTOMER EXPERIENCE 220 Kepuasan Pelanggan
Customer Satisfaction
209 Kebijakan Layanan
Service Policy 222 Pengukuran Airport Service
Quality (ASQ) oleh Airports Council
210 Layanan Pelanggan International (ACI)
Customer Service
Airport Service Quality (ASQ)
217 Pengalaman Pelanggan Measurement by Airports Council
User Experience International (ACI)
2023 Sustainability Report 5
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
278
222 Pemasaran dan Informasi Produk TENTANG LAPORAN
Marketing and Product Information
ABOUT THE REPORT
225 Manajemen Keamanan Bandara
Airport Safety Management 281 Identifikasi Batasan dan Topik
Material
227 Optimalisasi Kegiatan Operasional
Identification of Material Topics and
Optimization of Operational Activities Boundaries
286 Pelibatan Pemangku Kepentingan
Stakeholder Engagement
228 MEMBERDAYAKAN MASYARAKAT,
MENCIPTAKAN DAMPAK SOSIAL POSITIF
289 Tingkat Materialitas
Materiality Level
EMPOWERING THE COMMUNITY, CREATING
POSITIVE SOCIAL IMPACT
231 Tanggung Jawab Sosial dan
Lingkungan (TJSL)
Social and Environmental
Responsibility (TJSL)
238 Program Pendanaan PUMK
MSE Funding Program
241 Dana dan Penghargaan
Funds and Awards
290 Tautan Tujuan Pembangunan Berkelanjutan (TPB/SDG)
dalam Standar GRI
242 TATA KELOLA KEBERLANJUTAN Sustainable Development Goals (SDGs) Links in GRI
Standards
SUSTAINABILITY GOVERNANCE
302 Indeks Isi Standar GRI
244 Struktur Tata Kelola GRI Standard Content Index
Governance Structure
317 Referensi Otoritas Jasa Keuangan (OJK)
267 Penerapan Tata Kelola Perusahaan Financial Services Authority Reference
yang Baik
Implementation of Good Corporate 325 Lembar Umpan Balik
Governance Feedback Sheet
270 Kode Etik Perusahaan
Code of Conduct
275 Kebijakan Antikorupsi dan
Antigratifikasi
Anti-Corruption and Anti-Gratification
Policies
273 Sistem Pelaporan Pelanggaran
Whistleblowing System
6 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 7
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Ikhtisar Kinerja Keberlanjutan [GRI 2-6] [OJK C.3] [OJK C.3.a]
Sustainability Performance Highlights
Ekonomi [OJK B.1]
Economics
Pendapatan Usaha Pembayaran Pajak
Operating Revenue Tax Payment
(dalam triliunan Rupiah) | (in trillion Rupiah) (dalam Rupiah) | (in Rupiah)
2023 9,34 2023 1.608.420.104.512
2022 5,96 2022 983.380.990.595
2021 3,21 2021 779.908.541.795
Trafik Penumpang Laba Tahun Berjalan
Passenger Movement Current Year Earnings
(Pergerakan) | (Movement) (dalam triliunan Rupiah) | (in trillion Rupiah)
2023 69.856.700 2023 0,92
2022 52.286.976 2022 (0,74)
2021 28.466.216 2021 (3,27)
Trafik Pesawat Trafik Kargo
Aircraft Movement Cargo Movement
(Pergerakan) | (Movement) (Ton) | (Ton)
2023 612.422 2023 481.556
2022 552.851 2022 464.433
2021 408.008 2021 433.887
8 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Lingkungan [OJK B.2]
Environmental
Penggunaan Energi Emisi
Energy Usage Emission
(GJ) | (GJ) (Ton CO2 eq)
2023 944.330 2023 151.119
2022 600.152 2022 115.062
2021 618.059 2021 89.993
Penggunaan Air Dana Pelestarian Lingkungan
Water Usage Environmental Conservation Fund
(m3) (dalam Rupiah) | (in Rupiah)
2023 3.037.069 2023 568.364.868
2022 2.402.742 2022 744.350.000
2021 1.326.355 2021 232.150.000
Sosial [OJK B.3]
Social
Jumlah Pekerja Jam Pelatihan
Number of Workers Training Hours
(Orang) | (People) (Jam) | (Hours)
2023 3.084 2023 98.549
2022 3.174 2022 66.120
2021 3.231 2021 76.418
Jam Kerja Aman Dana TJSL dan UMK
Safe Working Hours CSR and UMK Fund
(Jam) | (Hours) (dalam ribuan Rupiah) | (in thousand Rupiah)
2023 12.461.969 2023 32.612.463.722
2022 6.478.876 2022 33.412.419
2021 6.831.519 2021 33.651.980
2023 Sustainability Report 9
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Kilas Peristiwa
Timeline of Events
11 Januari 2023
January 2023
15 bandara yang dikelola PT Angkasa Pura I melayani sebanyak 52,2 juta pergerakan
penumpang pesawat udara sepanjang tahun 2022.
15 airports managed by PT Angkasa Pura I served a total of 52.2 million passenger
movements throughout the year 2022.
Januari 2023
January 2023 31
Penandatanganan nota kesepahaman atau memorandum of understanding (MoU) antara
PT Angkasa Pura I dengan Jeju Air tentang Pengembangan Pariwisata dan Ekonomi Kreatif
melalui pembukaan rute penerbangan strategis.
Signing of a memorandum of understanding (MoU) between PT Angkasa Pura I and Jeju
Air regarding the Development of Tourism and Creative Economy through the opening of
strategic flight routes.
9 Maret 2023
March 2023
8 bandara yang dikelola PT Angkasa Pura I meraih 18 penghargaan pada Airport Service
Quality (ASQ) Awards 2022 yang diselenggarakan oleh organisasi bandara dunia Airports
Council International (ACI).
8 airports managed by PT Angkasa Pura I received 18 awards at the Airport Service
Quality (ASQ) Awards 2022 organized by the Airports Council International (ACI).
Maret 2023
March 2023 10
Pengangkatan kembali Lukman F. Laisa sebagai Direktur Teknik PT Angkasa Pura I oleh
Kementerian BUMN dan PT Aviasi Pariwisata Indonesia (Persero) selaku pemegang
saham berdasarkan Surat Keputusan Menteri Badan Usaha Milik Negara dan Direktur
Utama Perusahaan Perseroan (Persero) PT Aviasi Pariwisata Indonesia Nomor SK-048/
MBU/03/2023 dan Nomor KEP.INJ.03.03/23/03/2023/A.0049 tentang Pemberhentian
dan Pengangkatan Anggota Direksi PT Angkasa Pura I.
The reappointment of Lukman F. Laisa as the Technical Director of PT Angkasa Pura I
by the Ministry of State-Owned Enterprises and PT Aviasi Pariwisata Indonesia (Persero)
as the shareholders based on the Decree of the Minister of State-Owned Enterprises
and the President Director of PT Aviasi Pariwisata Indonesia (Persero) Number SK-048/
MBU/03/2023 and Number KEP.INJ.03.03/23/03/2023/A.0049 on the Termination and
Appointment of Members of the Board of Directors of PT Angkasa Pura I.
10 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
11 Maret 2023
March 2023
PT Angkasa Pura I dan PT Jasa Angkasa Semesta resmi bekerja sama mengoperasikan
terminal kargo dan pos internasional di Bandara I Gusti Ngurah Rai Bali.
PT Angkasa Pura I and PT Jasa Angkasa Semesta have officially collaborated to operate
the international cargo and postal terminal at I Gusti Ngurah Rai Airport Bali.
Maret 2023
March 2023 13
Penandatanganan Perjanjian Kerja Bersama (PKB) 2023-2025 oleh Manajemen PT
Angkasa Pura I dengan Serikat Pekerja Angkasa Pura I dan Asosiasi Karyawan Angkasa
Pura I disaksikan oleh Menteri Ketenagakerjaan Republik Indonesia.
The signing of the Collective Labor Agreement (PKB) 2023-2025 by the Management
of PT Angkasa Pura I with the Angkasa Pura I Workers Union and the Angkasa Pura I
Employees Association attended by the Minister of Manpower of the Republic of Indonesia.
14 Maret 2023
March 2023
Penandatanganan nota kesepahaman atau memorandum of understanding (MoU)
antara PT Angkasa Pura I dengan PT Rusky Aero Indonesia tentang Pemanfaatan
Potensi Bisnis Kargo dan Logistik.
Signing of a memorandum of understanding (MoU) between PT Angkasa Pura I and PT
Rusky Aero Indonesia regarding the Utilization of Cargo and Logistics Business Potential.
Maret 2023
March 2023 16
Penyerahan Sertifikat Program Kepatuhan Persaingan Usaha dari Komisi
Pengawas Persaingan Usaha (KPPU) RI kepada PT Angkasa Pura I.
The awarding of the Business Competition Compliance Program Certificate
from the Indonesian Business Competition Supervisory Commission
(KPPU) to PT Angkasa Pura I.
2023 Sustainability Report 11
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
20 Maret 2023
March 2023
Penandatanganan nota kesepahaman atau memorandum of understanding
(MoU) antara PT Angkasa Pura I dan Perum LPPNPI (AirNav Indonesia) tentang
Penyelenggaraan Koordinasi Pelayanan Jasa Kebandarudaraan dan Pelayanan
Navigasi Penerbangan.
Signing of a memorandum of understanding (MoU) between PT Angkasa Pura
I and Perum LPPNPI (AirNav Indonesia) regarding the Coordination of Airport
Services and Flight Navigation Services.
Maret 2023
March 2023 27
Penandatanganan Perjanjian Kerja Sama Operasi (KSO) Bandara Dhoho Kediri antara PT
Angkasa Pura I dengan PT Surya Dhoho Investama.
Signing of the Airport Operation Cooperation Agreement (KSO) for Dhoho Airport Kediri
between PT Angkasa Pura I and PT Surya Dhoho Investama.
5 Mei 2023
May 2023
Pengangkatan MMA. Indah Preastuty sebagai Direktur Operasi PT Angkasa Pura I oleh
Kementerian BUMN dan PT Aviasi Pariwisata Indonesia (Persero) selaku pemegang
saham berdasarkan Keputusan Menteri Badan Usaha Milik Negara dan Direktur
Utama Perusahaan Perseroan (Persero) PT Aviasi Pariwisata Indonesia Nomor SK-93/
MBU/05/2023 dan Nomor KEP.INJ.01.01/23/05/2023/A.0053 tentang Pemberhentian
dan Pengangkatan Anggota Direksi PT Angkasa Pura I.
The appointment of MMA. Indah Preastuty as the Operation Director of PT Angkasa Pura
I by the Ministry of State-Owned Enterprises and PT Aviasi Pariwisata Indonesia (Persero)
as the shareholder based on the Decree of the Minister of State-Owned Enterprises
and the President Director of PT Aviasi Pariwisata Indonesia (Persero) Number SK 93/
MBU/05/2023 and Number KEP.INJ.01.01/23/05/2023/A.0053 on the Termination and
Appointment of Members of the Board of Directors of PT Angkasa Pura I.
Mei 2023
May 2023 12
Penandatanganan nota kesepahaman atau memorandum of understanding (MoU) antara
PT Angkasa Pura I dengan Pemerintah Provinsi Nusa Tenggara Barat tentang Kerja Sama
Pemanfaatan Aset di Area Eks Bandara Selaparang Mataram.
Signing of a memorandum of understanding (MoU) between PT Angkasa Pura I and
the Government of West Nusa Tenggara Province regarding the Cooperation in Utilizing
Assets in the Former Selaparang Airport Mataram Area.
12 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
1 Juni 2023
June 2023
Bandara I Gusti Ngurah Rai Bali resmi melayani operasional penerbangan komersial
reguler pesawat terbesar di dunia Airbus A380-800 yang dioperasikan oleh maskapai
penerbangan Emirates.
I Gusti Ngurah Rai Airport Bali officially serves regular commercial flights of the world’s
largest aircraft, the Airbus A380-800, operated by Emirates airline.
Juni 2023
June 2023 26
PT Angkasa Pura I melalui enam bandara yang dikelola berhasil melayani keberangkatan
sebanyak 107.222 calon jemaah Haji yang tergabung dalam 282 kelompok terbang
(kloter) pada Angkutan Udara Jemaah Haji (Angkutan Haji) Tahun 2023.
PT Angkasa Pura I, through six managed airports, successfully served the departure of
107,222 prospective Hajj pilgrims grouped into 282 flight groups in the 2023 Hajj Pilgrimage
Transport.
7 Juli 2023
July 2023
PT Angkasa Pura I berhasil meraih peringkat AA(idn) Outlook Positif dari lembaga
pemeringkat kredit internasional Fitch Ratings.
PT Angkasa Pura I has successfully achieved an AA(idn) Outlook Positive rating from the
international credit rating agency Fitch Ratings.
Agustus 2023
August 2023 7
Pengangkatan Novie Riyanto sebagai Komisaris Utama PT Angkasa Pura I oleh
Kementerian BUMN dan PT Aviasi Pariwisata Indonesia (Persero) selaku pemegang
saham berdasarkan Keputusan Menteri Badan Usaha Milik Negara dan Direktur Utama
Perusahaan Perseroan (Persero) PT Aviasi Pariwisata Indonesia Nomor SK-227/
MBU/08/2023 dan Nomor KEP.INJ.03.06/23/08/2023/A.0069 tentang Pemberhentian
dan Pengangkatan Anggota-Anggota Dewan Komisaris PT Angkasa Pura I.
The appointment of Novie Riyanto as the President Commissioner of PT Angkasa Pura I
by the Ministry of State-Owned Enterprises and PT Aviasi Pariwisata Indonesia (Persero)
as the shareholders based on the Decree of the Minister of State-Owned Enterprises
and the President Director of PT Aviasi Pariwisata Indonesia (Persero) Number SK-227/
MBU/08/2023 and Number KEP.INJ.03.06/23/08/2023/A.0069 on the Termination and
Appointment of Members of the Board of Commissioners of PT Angkasa Pura I.
2023 Sustainability Report 13
Page 14
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
11 Agustus 2023
August 2023
PT Angkasa Pura I menyepakati perjanjian kerja sama dengan Perusahaan KSO PT
Angkasa Pura Properti (APP) dan PT Avia Technics Dirgantara (FL Technics Indonesia)
atau KSO APP-FLT terkait pembangunan dan pengembangan fasilitas maintenance,
repair, and overhaul (MRO) di Bandara I Gusti Ngurah Rai Bali.
PT Angkasa Pura I has agreed to a cooperation agreement with the Joint Operation
Company PT Angkasa Pura Properti (APP) and PT Avia Technics Dirgantara (FL Technics
Indonesia) or KSO APP-FLT regarding the construction and development of maintenance,
repair, and overhaul (MRO) facilities at I Gusti Ngurah Rai Airport Bali.
Agustus 2023
August 2023 25
Implementasi Airport Collaborative Decision Making (A-CDM) oleh PT Angkasa Pura I dan
stakeholder bandara di Bandara I Gusti Ngurah Rai Bali untuk meningkatkan efisiensi
operasional penerbangan.
The implementation of Airport Collaborative Decision Making (A-CDM) by PT Angkasa Pura
I and airport stakeholders at I Gusti Ngurah Rai Airport Bali to improve flight operational
efficiency.
September 2023 11-15
September 2023
PT Angkasa Pura I bersama Airports Council International (ACI) menggelar
Airport Excellence (APEX) in Security di Bandara Internasional Yogyakarta
Kulon Progo untuk meningkatkan standar keamanan.
PT Angkasa Pura I, together with the Airports Council International (ACI),
held the Airport Excellence (APEX) in Security at Yogyakarta International
Airport Kulon Progo to enhance security standards.
13 September 2023
September 2023
PT Angkasa Pura I menandatangani nota kesepahaman dengan
International Air Transport Association (IATA) tentang Peningkatan
Pelayanan dan Operasional di Bandar Udara PT Angkasa Pura I untuk
meningkatkan standar pelayanan dan operasional.
PT Angkasa Pura I signed a memorandum of understanding (MoU) with
the International Air Transport Association (IATA) regarding Improving
Services and Operations at PT Angkasa Pura I’s Airport to improve
service and operational.
14 Laporan Keberlanjutan 2023
Page 15
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
11 September 2023
September 2023
PT Angkasa Pura I bersama dengan Dufry secara resmi mengoperasikan
berbagai macam toko ritel dan butik merk ternama di Bandara I Gusti Ngurah
Bali.
PT Angkasa Pura I with Dufry officially operate retail shops and well-known
brands boutiques at I Gusti Ngurah Rai Airport Bali
September 2023 18-22
September 2023
PT Angkasa Pura I bersama Airports Council International (ACI)
menggelar Airport Excellence (APEX) in Security di Bandara Zainuddin
Abdul Madjid Lombok untuk meningkatkan standar keamanan.
PT Angkasa Pura I, together with the Airports Council International
(ACI), held the Airport Excellence (APEX) in Security at Zainuddin
Abdul Madjid Airport Lombok to enhance security standards.
Oktober 2023
October 2023
PT Angkasa Pura I bersama dua anak usahanya yaitu PT Angkasa Pura Logistik
dan PT Angkasa Pura Hotel bersinergi untuk mendukung penyelenggaraan
kejuaraan dunia MotoGP seri Grand Prix of Indonesia 2023 di Sirkuit Mandalika.
PT Angkasa Pura I, along with its two subsidiaries, PT Angkasa Pura Logistik and
PT Angkasa Pura Hotel, synergized to support the hosting of the Grand Prix of
Indonesia 2023 of the MotoGP World Championship at the Mandalika Circuit.
Oktober 2023
October 2023 24
Pengangkatan Yanindya Bayu Wirawan sebagai Direktur Keuangan dan
Manajemen Risiko PT Angkasa Pura I oleh Kementerian BUMN dan PT
Aviasi Pariwisata Indonesia (Persero) selaku pemegang saham berdasarkan
Surat Keputusan Menteri BUMN dan Direktur Utama Perusahaan Perseroan
(Persero) PT Aviasi Pariwisata Indonesia Nomor SK-294/MBU/10/2023 dan
Nomor KEP.INJ.01.01/23/10/2023/A.0080 tanggal 24 Oktober 2023 tentang
Pemberhentian dan Pengangkatan Anggota Direksi PT Angkasa Pura I.
The appointment of Yanindya Bayu Wirawan as the Finance and Risk
Management Director of PT Angkasa Pura I by the Ministry of State-Owned
Enterprises and PT Aviasi Pariwisata Indonesia (Persero) as the shareholders
based on the Decree of the Minister of State-Owned Enterprises and the
President Director of PT Aviasi Pariwisata Indonesia (Persero) Number SK-294/
MBU/10/2023 and Number KEP.INJ.01.01/23/10/2023/A.0080 dated October
24, 2023, regarding the Termination and Appointment of Members of the Board
of Directors of PT Angkasa Pura I.
2023 Sustainability Report 15
Page 16
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
22 November 2023
November 2023
Groundbreaking pembangunan fasilitas maintenance, repair, and overhaul (MRO)
di Bandara I Gusti Ngurah Rai Bali yang dikelola oleh PT Angkasa Pura I, oleh
Perusahaan KSO PT Angkasa Pura Properti dan PT Avia Technics Dirgantara (FL
Technics Indonesia) atau KSO APP-FLT.
Groundbreaking for the construction of maintenance, repair, and overhaul (MRO)
facilities at I Gusti Ngurah Rai Airport Bali managed by PT Angkasa Pura I, by
the Joint Operation Company PT Angkasa Pura Properti and PT Avia Technics
Dirgantara (FL Technics Indonesia) or KSO APP-FLT.
Desember 2023
December 2023 1
Bandara I Gusti Ngurah Rai Bali yang dikelola oleh PT Angkasa Pura I untuk pertama
kalinya melayani pembukaan rute penerbangan atau inaugural flight rute Delhi-Bali-Delhi
dari maskapai asal India bentukan Tata Group dan Singapore Airlines, Vistara.
I Gusti Ngurah Rai Airport Bali, managed by PT Angkasa Pura I, served the inaugural flight
of the Delhi-Bali-Delhi route by Vistara, an airline jointly owned by India’s Tata Group and
Singapore Airlines.
Desember 2023
December 2023
Bandara Juanda Surabaya yang dikelola PT Angkasa Pura I menjadi bandara pertama
yang mengimplementasikan Program Penataan Ekosistem Logistik Nasional atau National
Logistics Ecosystem (NLE).
Juanda Airport Surabaya , managed by PT Angkasa Pura I, became the first airport to
implement the National Logistics Ecosystem (NLE) program.
16 Laporan Keberlanjutan 2023
Page 17
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Desember 2023
December 2023 28
Pengangkatan MMA Indah Preastuty sebagai Direktur Utama PT Angkasa Pura I dan Wahyudi sebagai Direktur Operasi PT
Angkasa Pura I oleh Kementerian BUMN dan PT Aviasi Pariwisata Indonesia (Persero) selaku pemegang saham berdasarkan
Surat Keputusan Menteri BUMN dan Direktur Utama Perusahaan Perseroan (Persero) PT Aviasi Pariwisata Indonesia Nomor SK-
388/MBU/12/2023 dan Nomor KEP.INJ.01.01/23/12/2023/A.0094 tentang Pemberhentian, Perubahan Nomenklatur Jabatan,
Pengalihan Tugas, dan Pengangkatan Anggota-Anggota Direksi PT Angkasa Pura I.
Dan pengangkatan Erwan Agus Purwanto sebagai Komisaris Utama PT Angkasa Pura I oleh Kementerian BUMN dan PT
Aviasi Pariwisata Indonesia (Persero) selaku pemegang saham berdasarkan Surat Keputusan Menteri BUMN dan Direktur
Utama Perusahaan Perseroan (Persero) PT Aviasi Pariwisata Indonesia Nomor SK-389/MBU/12/2023 dan Nomor KEP.
INJ.01.01/23/12/2023/A.0095 tentang Pemberhentian dan Pengangkatan Anggota-Anggota Dewan Komisaris PT Angkasa Pura I.
The appointment of MMA Indah Preastuty as the President Director and Wahyudi as the Operation Director of PT Angkasa Pura I
by the Ministry of State-Owned Enterprises and PT Aviasi Pariwisata Indonesia (Persero) as the shareholders based on the Decree
of the Minister of State-Owned Enterprises and the President Director of PT Aviasi Pariwisata Indonesia (Persero) Number SK-
388/MBU/12/2023 and Number KEP.INJ.01.01/23/12/2023/A.0094 on the Termination, Job Title Nomenclature Changes, Task
Transfers, and Appointment of Members of the Board of Directors of PT Angkasa Pura I.
And the appointment of Erwan Agus Purwanto as the President Commissioner of PT Angkasa Pura I by the Ministry of State-
Owned Enterprises and PT Aviasi Pariwisata Indonesia (Persero) as the shareholders based on the Decree of the Minister of State-
Owned Enterprises and the President Director of PT Aviasi Pariwisata Indonesia (Persero) Number SK-389/MBU/12/2023 and
Number KEP.INJ.01.01/23/12/2023/A.0095 on the Termination and Appointment of Members of the Board of Commissioners of
PT Angkasa Pura I.
2023 Sustainability Report 17
Page 18
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Penghargaan Tahun 2023
Awards in 2023
PENGHARGAAN INTERNASIONAL
INTERNATIONAL AWARDS
Ajang Penghargaan | Award Event Penyelenggara/Pemberi | Organizer/Awarding Entity
Airport Service Quality (ASQ) Awards 2023 Airports Council International (ACI)
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
• Best Airport of 15 to 25 Million Passengers in Asia-Pacific
• Cleanest Airport in Asia-Pacific
Bandara Juanda Surabaya
Juanda Airport Surabaya
• Best Airport of 15 to 25 Million Passengers in Asia-Pacific
Bandara Sultan Hasanuddin Makassar
Sultan Hasanuddin Airport Makassar
• Best Airport of 5 to 15 Million Passengers in Asia-Pacific
• Airport with the Most Dedicated Staff in Asia-Pacific
• Easiest Airport Journey in Asia-Pacific
• Most Enjoyable Airport in Asia-Pacific
• Cleanest Airport in Asia-Pacific
• Director General’s Roll of Excellence
Bandara Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan
Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan
• Best Airport of 5 to 15 Million Passengers in Asia-Pacific
• Airport with the Most Dedicated Staff in Asia-Pacific
• Easiest Airport Journey in Asia-Pacific
• Most Enjoyable Airport in Asia-Pacific
Bandara Internasional Yogyakarta Kulon Progo
Yogyakarta Internasional Airport Kulon Progo
• Best Airport of 5 to 15 Million Passengers in Asia-Pacific
• Airport with the Most Dedicated Staff in Asia-Pacific
• Easiest Airport Journey in Asia-Pacific
• Most Enjoyable Airport in Asia-Pacific
• Cleanest Airport in Asia-Pacific
Bandara Jenderal Ahmad Yani Semarang
Jenderal Ahmad Yani Airport Semarang
• Best Airport of 2 to 5 Million Passengers in Asia-Pacific
Bandara Adi Soemarmo Solo
Adi Soemarmo Airport Solo
• Best Airport of 2 to 5 Million Passengers in Asia-Pacific
• Airport with the Most Dedicated Staff in Asia-Pacific
• Most Enjoyable Airport in Asia-Pacific
• Cleanest Airport in Asia-Pacific
Bandara Pattimura Ambon
Pattimura Airport Ambon
• Best Airport under 2 Million Passengers in Asia-Pacific
18 Laporan Keberlanjutan 2023
Page 19
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Juni 2023
June 2023 21 Energy Management Insight Award
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Energy Management Leadership Awards The Clean Energy Ministerial
2023
Energy Management in Buildings and Industries - Building -
Agustus 2023
August 2023 25 Large Buildings
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
ASEAN Energy Award 2023 ASEAN Centre for Energy
Kategori Bintang Empat (Gold)
Oktober 2023
October 2023 19 Four Star Category (Gold)
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
WSO Indonesia Safety Culture Award World Safety Organization
(WISCA) 2023
November 2023
November 2023 6 Platinum Rating
Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Asia Sustainability Reporting Rating 2023 National Center for Sustainability Reporting
2023 Sustainability Report 19
Page 20
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
PENGHARGAAN NASIONAL
NATIONAL AWARDS
Maret 2023
March 2023 15 State-Owned
Perusahaan BUMN Kategori Program Pengembangan UMKM
Enterprises Category MSME Development Program
Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Anugerah BUMN 2023 Tahun ke-12 Majalah BUMN Track
12th SOEs Awards 2023 BUMN Track Magazine
April 2023
April 2023 4 OMNI Customer Experience Strategy
Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Marketeers OMNI Brand of the Year Awards Marketeers
2023
April 2023
April 2023 6 Indonesia 50 Most Popular CEO 2023
Faik Fahmi
Direktur Utama PT Angkasa Pura I
President Director of PT Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Indonesia Best CEO Awards 2023 The Iconomics
Bronze Winner in The Most Promising Company in Branding
Juni 2023
June 2023 14 Campaign
PT Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
BUMN Entreprenurial Marketing Award MarkPlus Inc.
(BEMA) 2023
20 Laporan Keberlanjutan 2023
Page 21
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Juni 2023
June 2023 14 Dewi BUMN 2023
MMA. Indah Preastuty
Direktur Operasi PT Angkasa Pura I
Operation Director of PT Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
BUMN Entreprenurial Marketing Award MarkPlus Inc.
(BEMA) 2023
Pemimpin Terpopuler di Media Pemberitaan Online 2023
Juni 2023
June 2023 16 Most Popular Leaders in Online News Media 2023
Faik Fahmi
Direktur Utama PT Angkasa Pura I
President Director of PT Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
The 1st Indonesia Government HUMAS Indonesia
Public Relations Awards (IGA) 2023 HUMAS Indonesia
Bendera Emas Sertifikat Sistem Manajemen Keselamatan dan
Juni 2023
June 2023 22 Gold Flag on Occupational Safety and Health Management System Certificate
Kesehatan Kerja (SMK3)
Bandara Sultan Hasanuddin Makassar
Sultan Hasanuddin Airport Makassar
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
Bendera Emas Sertifikat Sistem Manajemen Keselamatan dan
Juni 2023
June 2023 22 Gold Flag on Occupational Safety and Health Management System Certificate
Kesehatan Kerja (SMK3)
Bandara Sam Ratulangi Manado
Sam Ratulangi Airport Manado
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
2023 Sustainability Report 21
Page 22
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Bendera Emas Sertifikat Sistem Manajemen Keselamatan dan
Juni 2023
June 2023 22 Gold Flag on Occupational Safety and Health Management System Certificate
Kesehatan Kerja (SMK3)
Bandara Zainuddin Abdul Madjid Lombok
Zainuddin Abdul Madjid Airport Lombok
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
Juni 2023
June 2023 22 Zero Accident Award
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
Juni 2023
June 2023 22 Zero Accident Award
Bandara Sultan Hasanuddin Makassar
Sultan Hasanuddin Airport Makassar
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
Juni 2023
June 2023 22 Zero Accident Award
Bandara Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan
Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
22 Laporan Keberlanjutan 2023
Page 23
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Juni 2023
June 2023 22 Zero Accident Award
Bandara Zainuddin Abdul Madjid Lombok
Zainuddin Abdul Madjid Airport Lombok
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
Juni 2023
June 2023 22 Zero Accident Award
Bandara Adi Soemarmo Solo
Adi Soemarmo Airport Solo
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
Juni 2023
June 2023 22 Zero Accident Award
Bandara Adisutjipto Yogyakarta
Adisutjipto Airport Yogyakarta
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
Penghargaan Program Pencegahan dan Penanggulangan HIV/
Juni 2023
June 2023 22 HIV/AIDS Prevention and Control Program Award
AIDS (P2HIV/AIDS)
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
2023 Sustainability Report 23
Page 24
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Penghargaan Program Pencegahan dan Penanggulangan
Juni 2023
June 2023 22 Covid-19 Prevention and Control Program Award
Covid-19 (P2COVID)
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
Penghargaan Program Pencegahan dan Penanggulangan
Juni 2023
June 2023 22 Covid-19 Prevention and Control Program Award
Covid-19 (P2COVID)
Bandara Zainuddin Abdul Madjid Lombok
Zainuddin Abdul Madjid Airport Lombok
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Keselamatan dan Kesehatan Kementerian Ketenagakerjaan Republik
Kerja (K3) 2023 Indonesia
Occupational Safety and Health Award 2023 Ministry of Manpower of the Republic of
Indonesia
Penghargaan Nasional CSR SDGs
Juli 2023
July 2023 5 National CSR SDGs Award
PT Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Nusantara CSR Awards 2023 La Tofi School of Social
Responsibility
Anugerah Utama Kategori Internal
September 2023
September 2023 20 Main Award, Internal Category
PT Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
IDX Channel Anugerah Inovasi IDX Channel
Indonesia 2023
IDX Channel Innovation Award
Indonesia 2023
24 Laporan Keberlanjutan 2023
Page 25
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Predikat Gold untuk The Best Contact Center Operations
September 2023
September 2023 26 Gold Predicate for The Best Contact Center Operations
PT Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
The Best Contact Center Indonesia 2023 Indonesia Contact Center Association
Predikat Silver untuk The Best Customer Experience
September 2023
September 2023 26 Silver Predicate for The Best Customer Experience
PT Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
The Best Contact Center Indonesia 2023 Indonesia Contact Center Association
Predikat Platinum untuk The Best Back Office
September 2023
September 2023 26 Platinum Predicate for The Best Back Office
Caesarani Lina Dwi Setyaning
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
The Best Contact Center Indonesia 2023 Indonesia Contact Center Association
Predikat Gold untuk The Best Agent English Public
September 2023
September 2023 26 Gold Predicate for The Best Agent English Public
Chintika Yulitasari
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
The Best Contact Center Indonesia 2023 Indonesia Contact Center Association
2023 Sustainability Report 25
Page 26
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Peringkat 1 Kategori Manajemen Energi di Bangunan Gedung
September 2023
September 2023 29 1 Ranking in the Energy Management Category in Buildings and Industry
dan Industri
st
Bandara Internasional Yogyakarta Kulon Progo
Yogyakarta International Airport Kulon Progo
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Subroto Bidang Kementerian Energi dan Sumber
Efisiensi Energi Tahun 2023 Daya Mineral Republik Indonesia
Subroto Award for Energy Ministry of Energy and Mineral
Efficiency 2023 Resources of the Republic of Indonesia
Bandara Terbaik Versi CSI 2023
November 2023
November 2023 3 CSI Best Airport 2023
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Bandara Terbaik Versi CSI 2023 Indonesia National Air Carriers
CSI Best Airport Award 2023 Association (INACA)
Bandara Terbaik Versi CSI 2023
November 2023
November 2023 3 CSI Best Airport 2023
Bandara Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan
Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Bandara Terbaik Versi CSI 2023 Indonesia National Air Carriers
CSI Best Airport Award 2023 Association (INACA)
Bandara Terbaik Versi CSI 2023
November 2023
November 2023 3 CSI Best Airport 2023
Bandara Syamsudin Noor Banjarmasin
Syamsudin Noor Airport Banjarmasin
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Bandara Terbaik Versi CSI 2023 Indonesia National Air Carriers
CSI Best Airport Award 2023 Association (INACA)
26 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Bandara Terbaik dalam Pemantauan dan Evaluasi Kinerja
Penyelenggaraan Pelayanan Publik Tahun 2023
November 2023
November 2023 22 Best Airport in Monitoring and Evaluation of Public Service Delivery Performance
in 2023
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Penghargaan Pelayanan Kementerian Pendayagunaan Aparatur Negara
Publik Tahun 2023 dan Reformasi Birokrasi Republik Indonesia
Public Service Award Ministry of State Apparatus Empowerment and
2023 Bureaucratic Reform of the Republic of Indonesia
Predikat Leadership A
Desember 2023
December 2023 1 Predicate Leadership A
PT Angkasa Pura I
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
ESG Disclosure Transparency Bumi Global Karbon (BGK)
Awards 2023 Foundation
BUMN CSR Award Ke-VI Provinsi Bali Tahun 2023
Desember 2023
December 2023 8 4th BUMN CSR Award for Bali Province in 2023
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Bali CSR Award Dewan Perwakilan Daerah RI Provinsi Bali
Bali Province Regional Representative Council of the Republic
of Indonesia
Peran dan Partisipasi dalam Kegiatan Forum Tanggung Jawab
Sosial Perusahaan (TJSP) di Kabupaten Badung Tahun 2023
Desember 2023
December 2023 11 Role and Participation in Corporate Social Responsibility Forum Activities in
Badung Regency in 2023
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
Ajang Penghargaan Penyelenggara/Pemberi
Award Event Organizer/Awarding Entity
Forum Tanggung Jawab Sosial Perusahaan (TJSP) Pemerintah Kabupaten Badung Bali
Corporate Social Responsibility Forum Badung Regency Government, Bali
2023 Sustainability Report 27
Page 28
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Pemetaan Tujuan Pembangunan Berkelanjutan
(TPB/SDGs)
Sustainable Development Goals Mapping (TPB/SDGs)
TPB Tujuan Kinerja
SDGs Goals Performance
Menghapus Kemiskinan • Menyediakan lapangan kerja untuk 3.084 karyawan;
No Poverty • Mendukung ekonomi nasional melalui layanan kebandaraan bagi 69,8 juta
penumpang;
• Mendukung kelancaran usaha dan transportasi barang melalui pengangkutan
kargo sebanyak 481.556 ton; dan
• Mendukung pengembangan usaha nasional melalui kemitraan dengan
3.636 penyedia barang dan jasa;
• Providing job opportunities for 3,084 employees;
• Supporting the national economy through airport services for 69.8 million
passengers;
• Facilitating business operations and goods transportation through the
shipment of 481,556 tons of cargo; and
• Supporting national business development through partnerships with 3,636
providers of goods and services.
Mengakhiri Kelaparan • Memberikan dana bantuan bencana alam sebesar Rp102.588.400; dan
Zero Hunger • Membagikan sembako gratis senilai Rp1.330.263.802.
• Providing natural disaster relief funds amounting to Rp102,588,400; and
• Distributing free staple food packages worth Rp1,330,263,802.
Kesehatan yang Baik dan • Tiga bandara PT Angkasa Pura I meraih Penghargaan Bendera Emas
Kesejahteraan Sertifikat Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3);
Good Health and Well-Being • PT Angkasa Pura I berhasil melebihi target implementasi keselamatan
dengan capaian rata-rata 91,38% pada penerapan PP 50 Tahun 2012 dan
71,20% untuk penerapan KP 622 Tahun 2015;
• Menyediakan layanan kesehatan karyawan melalui penyelenggaraan layanan
klinik satelit dan pemeriksaan kesehatan rutin;
• Menyediakan layanan bagi para difabel dan ruang multi sensor bagi para
penyandang autis di ruang tunggu bandara sebagai wujud komitmen
memberikan layanan yang setara bagi semua pengguna bandara;
• Menyediakan pelayanan kesehatan keliling dan bantuan kesehatan sebesar
Rp1.074.001.966.
• Three airports managed by PT Angkasa Pura I achieved the Gold Flag
Awards for the Occupational Health and Safety Management System
(OHSMS) Certification.
• PT Angkasa Pura I exceeded safety implementation targets with an average
achievement of 91.38% for the implementation of PP 50 Year 2012 and
71.20% for the implementation of KP 622 Year 2015.
• Providing healthcare services for employees through satellite clinic services
and regular health check-ups.
• Providing services for people with disabilities and multi-sensory rooms for
autistic individuals in airport’s boarding room as a commitment to providing
equal services for all airport users.
• Providing mobile health services and health assistance totaling
Rp1,074,001,966.
28 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
TPB Tujuan Kinerja
SDGs Goals Performance
Pendidikan Bermutu • Memberikan pelatihan dengan total peserta sebanyak 17.360 pegawai dan
Quality Education rata-rata jam pelatihan per karyawan sebanyak 98.549 jam;
• Menyelenggarakan berbagai pelatihan untuk membekali karyawan dengan
berbagai keterampilan dan persiapan psikologis dalam menghadapi masa
pensiun;
• Memberi Beasiswa D-3 Kebandarudaraan dengan total realisasi dana
selama tahun 2023 sebesar Rp1.413.063.809.
• Mencapai talent female dari total pegawai yaitu 12,62%
• Providing training with a total of 17,360 participants and an average training
hours per employee of 98.549 hours;
• Conducting various training sessions to equip employees with various skills
and psychological preparations for retirement;
• Providing Diploma III scholarships on Aviation with a total realized fund in
2023 of Rp1,413,063,809.
• Achieving a female talent ratio of 12.62% out of the total workforce.
Kesetaraan Gender • Memberi lapangan kerja bagi 806 perempuan;
Gender Equality • Mendorong keberadaan perempuan di industri kebandarudaraan melalui
kolaborasi dalam kegiatan Srikandi Goes To Campus (SGTC).
• Providing job opportunities for 806 women;
• Promoting the presence of women in the aviation industry through
collaboration in activities such as Srikandi Goes To Campus (SGTC).
Akses Air Bersih dan Sanitasi • Menggunakan air daur ulang air bersih sebanyak 66.106 m3;
Clean Water and Sanitation • Pengelolaan air bersih menggunakan Instalasi Pengolahan Air (IPA),
tampungan sumur dalam, reverse osmosis air payau, dan pemanenan air
hujan yang ditampung dalam ground water tank (GWT).
• Utilizing 66,106 m3 of recycled water;
• Managing clean water through Water Treatment Plants, deep well reservoirs,
reverse osmosis for brackish water, and rainwater harvesting stored in
ground water tanks.
Energi Bersih dan Terjangkau • Sertifikasi Sistem Manajemen Energi ISO 50001:2018 yang diraih oleh
Affordable and Clean Energy Bandara I Gusti Ngurah Rai Bali;
• PT Angkasa Pura I meraih Penghargaan Subroto Bidang Efisiensi Energi
(PSBE) 2023 untuk Bandara Internasional Yogyakarta Kulon Progo atas
upaya konservasi energi dan pelestarian lingkungan yang telah diterapkan;
• Pengoperasian pembangkit listrik tenaga surya (PLTS) di Bandara I Gusti
Ngurah Rai Bali dan Bandara Jenderal Ahmad Yani Semarang.
• Melakukan kampanye Earth Hour secara rutin di masing-masing bandara.
• I Gusti Ngurah Rai Airport Bali obtained ISO 50001:2018 Energy Management
System certification;
• PT Angkasa Pura I received the 2023 Subroto Award for Energy Efficiency
for Yogyakarta International Airport Kulon Progo for the efforts in energy
conservation and environmental preservation;
• Operation of solar power plants (PLTS) at I Gusti Ngurah Rai Airport Bali and
Jenderal Ahmad Yani Airport Semarang.
• Regularly conducting Earth Hour campaigns at each airport.
2023 Sustainability Report 29
Page 30
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
TPB Tujuan Kinerja
SDGs Goals Performance
Pekerjaan Layak dan • Mencatatkan jam kerja aman sebanyak 12.461.969 jam pada tahun 2023;
Pertumbuhan Ekonomi • Memberikan hak dan kebebasan karyawan untuk berserikat melalui serikat
Decent Work and Economic pekerja yang ada, yaitu Serikat Pekerja Angkasa Pura I (SP) dan Asosiasi
Growth Karyawan Angkasa Pura I (AKA) serta Lembaga Kerjasama Bipartit (LKS Bipartit).
• Menjunjung tinggi Hak Asasi Manusia (HAM) dengan tidak mempekerjakan anak
di bawah umur dan tidak ada insiden kerja paksa;
• Mengembangkan mitra UMKM, UMK, dan lembaga penyalur dengan jumlah
mitra 14.845 UMKM dan total pinjaman sebesar Rp483.046.749.655;
• Memberikan bantuan pinjaman lunak kepada 14.845 mitra;
• Mengadakan pelatihan dan pengembangan mitra binaan, yang diikuti 81 mitra;
dan
• Pembangunan tempat wisata di kawasan wisata Gunung Kars Rammang-
Rammang dengan total biaya Rp25.000.000.
• Recorded 12,461,969 safe working hours in 2023;
• Granting rights and freedoms for employees to unionize through existing labor
unions, namely Angkasa Pura I Labour Union (SP) and Angkasa Pura I Employee
Association (AKA), as well as Bipartite Cooperation Institutions (LKS Bipartit).
• Upholding Human Rights by not employing underage children and having no
incidents of forced labor;
• Helping improve the competence of MSMEs, MSEs, and distribution institutions
with total number of 14,845 fostered partners and a total loan amount of
Rp483,046,749,655;
• Providing soft loan to 14,845 partners;
• Conducting training and development for fostered partners, involving 81
partners; and
• Developing tourist attractions in Mount Kars Rammang-Rammang tourist area
with a total cost of Rp25,000,000.
Infrastruktur, Industri, dan • Mendapatkan sertifikasi Greenship Building predikat Gold untuk Bandara
Inovasi Internasional Yogyakarta Kulon Progo dan Bandara Jenderal Ahmad Yani
Industry, Innovation, and Semarang.
Infrastructure • Obtaining Gold-level Greenship Building certification for Yogyakarta
International Airport Kulon Progo and Jenderal Ahmad Yani Airport Semarang
Mengurangi Ketimpangan • Menerapkan keadilan dan inklusivitas dalam semua aspek operasional,
Reduced Inequalities mulai dari rekrutmen, remunerasi, pelatihan, dan aspek lainnya;
• Pembayaran pajak pada pemerintah sebesar Rp1.608.420.104.512.
• Implementing fairness and inclusivity in all operational aspects, from
recruitment, remuneration, training, and other aspects;
• Tax payments to the government totaling Rp1,608,420.104,512.
Kota dan Komunitas yang • Mengembangkan intermodalitas (angkutan umum) menuju bandara untuk
Berkelanjutan mengurangi emisi akibat kendaraan pribadi.
Sustainable Cities and • Developing intermodality (public transport) to airports to reduce emissions
Communities from private vehicles;
Konsumsi dan Produksi yang • Sertifikasi Sistem Manajemen Energi ISO 50001:2018 diperoleh Bandara I
Bertanggung Jawab Gusti Ngurah Rai Bali.
Responsible Consumption and • Mengurangi penggunaan kertas dengan memanfaatkan teknologi dalam
Production kegiatan operasional;
• Melakukan pengelolaan sampah yang melibatkan daur ulang, komposting,
dan kerjasama dengan bank sampah, serta penerapan waste management
di Bandara Jenderal Ahmad Yani Semarang, Bandara Sultan Aji Muhammad
Sulaiman Sepinggan Balikpapan, Bandara Adi Soemarmo Solo, Bandara
Internasional Yogyakarta Kulon Progo, dan Bandara Sam Ratulangi Manado.
• I Gusti Ngurah Rai Bali Airport obtained ISO 50001:2018 Energy Management
System certification.
• Reducing paper usage by leveraging technology in operational activities.
• Implementing waste management involving recycling, composting, and
collaborating with waste banks, as well as waste management implementation
at Ahmad Yani Airport Semarang, Sultan Aji Muhammad Sulaiman Sepinggan
Airport Balikpapan, Adi Soemarmo Airport Solo, Yogyakarta International
Airport Kulon Progo, and Sam Ratulangi Airport Manado.
30 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
TPB Tujuan Kinerja
SDGs Goals Performance
Penanganan Perubahan Iklim • Memetakan risiko dan potensi terkait perubahan iklim menggunakan
Climate Action kerangka Task Force on Climate-Related Financial Disclosures (TCFD);
• Mewujudkan bandara berwawasan lingkungan dan melakukan pencegahan
pencemaran lingkungan melalui program green building, green procurement,
green processes, konsep reduce, reuse, recycle (3R), habitat management,
konservasi energi, serta penerapan eco airport.
• Mapping risks and potentials related to climate change using the Task Force
on Climate-Related Financial Disclosures (TCFD) framework.
• Creating environmentally conscious airports and preventing environmental
pollution through the implementation of green building, green procurement,
green process, reduce, reuse, recycle (3R) concept, habitat management,
energy conservation program, as well as the implementation of eco airport.
Menjaga Ekosistem Laut • Penanaman pohon mangrove untuk mencegah abrasi di Bandara Sam
Life Below Water Ratulangi Manado dan Bandara I Gusti Ngurah Rai Bali, dengan total
bantuan yang diberikan sebesar Rp286.356.868; dan
• Program transplantasi terumbu karang dengan total biaya sebesar
Rp26.743.000.
• Planting mangrove trees to prevent erosion at Sam Ratulangi Airport Manado
and I Gusti Ngurah Rai Airport Bali, with total total assistance provided was
Rp286,356,868; and
• Coral transplantation program with a total cost of Rp26,743,000.
Menjaga Ekosistem Darat • Menanam kurang lebih 350 bibit pohon dan melakukan aksi bersih-bersih di
Life on Land Hutan Kota Kemayoran;
• Bekerjasama dengan Balai Besar Konservasi Sumber Daya Alam (BBKSDA)
untuk mengendalikan dan mengawasi peredaran tumbuhan dan satwa liar
di Bandara Sentani Jayapura, Bandara Jenderal Ahmad Yani Semarang, dan
Bandara Juanda Surabaya;
• Berkolaborasi dengan Sahabat Bekantan Indonesia untuk melindungi satwa
endemik dan dilindungi.
• Planting approximately 350 tree seedlings and conducting cleanup activities
in the Kemayoran Urban Forest;
• Collaborating with the Natural Resources Conservation Center (BBKSDA) to
control and monitor the circulation of plants and wildlife at Sentani Airport
Jayapura, Jenderal Ahmad Yani Airport Semarang, and Juanda Airport
Surabaya.
• Collaborating with Sahabat Bekantan Indonesia to protect endemic and
protected wildlife.
Perdamaian, Keadilan, dan • Melaksanakan Program Pengendalian Gratifikasi (PPG) sebagai upaya
Kelembagaan yang Kuat memastikan tata kelola perusahaan yang baik dan mencegah tindak korupsi.
Peace, Justice and Institutions • Implementing the Gratuity Control Program as an effort to ensure good
corporate governance and prevent corruption;
Kemitraan untuk Mencapai • Menjadi anggota Airports Council International (ACI) dan Indonesian National
Tujuan Air Carriers Association (INACA);
Partnerships for the Goals • Menandatangani nota kesepahaman dengan World Resources Institute
(WRI) untuk melakukan kajian terkait pelestarian lingkungan hidup;
• Bekerja sama dengan pemerintah daerah dalam pengembangan wisata,
UMKM, dan berbagai fasilitas lokal.
• Becoming a member of the Airports Council International (ACI) and
Indonesian National Air Carriers Association (INACA);
• Signing an memorandum of understanding (MoU) with the World Resources
Institute (WRI) to conduct studies related to environmental conservation.
• Collaborating with local governments in tourism development, MSMEs, and
various local facilities.
2023 Sustainability Report 31
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Sambutan Direksi [GRI 2-22] [OJK D.1]
Message from the Board of Directors
32 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Para pemangku kepentingan yang terhormat, Dear shareholder,
Kami panjatkan puji syukur ke hadirat Tuhan Yang Maha Kuasa We thank the Almighty God for bestowing His grace and
yang telah memberikan rahmat dan keberkahan-Nya sehingga blessings on PT Angkasa Pura I, allowing it to achieve the
PT Angkasa Pura I mampu melalui tahun 2023 dengan capaian highest performance levels in 2023. We are pleased to announce
kinerja terbaik. Kami berbahagia menyambut perilisan Laporan the release of the 2023 edition of the PT Angkasa Pura I
Keberlanjutan PT Angkasa Pura I edisi tahun 2023. Perilisan Sustainability Report. The publishing of the 2023 Sustainability
Laporan Keberlanjutan 2023 ini adalah momen bagi kami untuk Report represents an opportunity for us to continue to support
terus mendukung inisiatif keberlanjutan PT Angkasa Pura I PT Angkasa Pura I’s sustainability objectives on an ongoing
secara berkesinambungan. basis.
Dengan berbagai tantangan yang muncul di tahun 2023, With the different obstacles that arose in 2023, we would
kami mengucapkan rasa terima kasih kepada para pemangku like to thank the stakeholders that assisted in the process of
kepentingan yang telah memberikan dukungan dalam proses releasing the 2023 Sustainability Report. This report serves
pengungkapan Laporan Keberlanjutan 2023. Laporan ini as a form of corporate responsibility by providing an overview
merupakan bentuk tanggung jawab perusahaan dalam of the company’s performance and achievements in the
memberikan gambaran kinerja dan prestasinya selama setahun economic, environmental, and social fields over the previous
terakhir di bidang ekonomi, lingkungan, dan sosial; pemaparan year; exposure of implemented sustainability strategies; and
strategi keberlanjutan yang diterapkan; serta pemaparan exposure of sustainability programs that meet environmental,
program keberlanjutan dalam memenuhi aspek lingkungan, social, and governance (ESG) criteria.
sosial, dan tata kelola (LST).
Tahun 2023 merupakan tahun yang dinamis dengan banyak 2023 is a lively year with numerous developments, particularly
perubahan terutama di bidang kebandarudaraan. Melalui in the airport industry. Through global recovery efforts following
upaya pemulihan global pascapandemi Covid-19 yang terus the ongoing Covid-19 pandemic, PT Angkasa Pura I has
berlangsung, PT Angkasa Pura I selalu berupaya untuk always strived to react fast in the face of diverse dangers and
beradaptasi dengan cepat dalam menghadapi berbagai risiko uncertainty. The current obstacles do not deter the company’s
dan ketidakpastian. Tantangan yang ada tidak menghentikan attempts to continue providing excellent performance. The
usaha perusahaan untuk terus memberikan kinerja optimal. company is also devoted to maintaining a sustainable business
Perusahaan turut berkomitmen untuk menjalankan bisnis dan and culture. Designing business strategy allows the corporation
budaya yang berkelanjutan. Melalui perancangan strategi to seize new chances for improving performance. [OJK E.5]
bisnis, perusahaan dapat menangkap peluang-peluang baru
guna meningkatkan kinerja perusahaan. [OJK E.5]
Kebijakan dan Strategi Keberlanjutan [OJK A.1, E.3]
Sustainability Policy and Strategy
Berlandaskan kinerja perusahaan yang mempraktikkan prinsip- Based on the company’s performance in implementing
prinsip keberlanjutan, PT Angkasa Pura I siap menghadapi sustainability principles, PT Angkasa Pura I is prepared to
tantangan perubahan iklim dan berkomitmen untuk memenuhi confront the challenges of climate change and is devoted to
aspek ekonomi, lingkungan, dan sosial. Sebagai entitas yang meeting economic, environmental, and social objectives. As
berfokus pada pelayanan jasa kebandarudaraan, PT Angkasa an airport services provider, PT Angkasa Pura I is committed
Pura I berkomitmen untuk senantiasa mengintegrasikan to incorporating sustainability values into all aspects of its
nilai-nilai keberlanjutan dalam pengembangan bisnisnya. business development. The development of environmentally
Perwujudan komitmen terlihat jelas melalui pembangunan friendly airports that comply with the values of PT Angkasa
bandara-bandara yang ramah lingkungan dan selaras dengan Pura I, namely “AKHLAK” (Amanah/Trustworthy, Kompeten/
nilai-nilai PT Angkasa Pura I, yakni “AKHLAK”, yang merupakan Competent, Harmonis/Harmonious, Loyal/Loyal, Adaptif/
singkatan dari Amanah, Kompeten, Harmonis, Loyal, Adaptif, Adaptive, and Kolaboratif/Collaborative), demonstrates the
dan Kolaboratif. Nilai-nilai utama tersebut sesuai dengan realization of commitment. The major values are in compliance
Surat Keputusan Direksi Nomor KEP. DU.172/HK.01.01/2020 with the Board of Directors’ Decree Number KEP. DU.172/
tentang Nilai-Nilai Utama (Core Values) di PT Angkasa Pura I. HK.01.01/2020 on Core Values at PT Angkasa Pura I.
PT Angkasa Pura I memformulasikan strategi keberlanjutan PT Angkasa Pura I develops a sustainability strategy, with a focus
dengan fokus pada implementasi nilai-nilai keberlanjutan dalam on incorporating sustainability values into ESG management.
mengelola aspek LST. Untuk mendukung strategi tersebut, To support this strategy, the company focuses on the 3Ps
perusahaan memberikan perhatian khusus terhadap aspek 3P (profit, people, and planet) with the goal of ensuring that the
(profit, people, and planet) dengan tujuan memastikan bahwa environment and society benefit from the company’s overall
lingkungan dan masyarakat dapat merasakan dampak positif effect while delivering the best benefits for all stakeholders. This
2023 Sustainability Report 33
Page 34
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
perusahaan secara menyeluruh, sekaligus memberikan hasil also demonstrates the company’s support for the government
terbaik untuk semua pemangku kepentingan. Hal tersebut juga in reaching the Sustainable Development Goals (SDGs).
mencerminkan dukungan perusahaan terhadap pemerintah
dalam mencapai Tujuan Pembangunan Berkelanjutan
(Sustainable Development Goals/SDGs).
Pada tahun 2023, PT Angkasa Pura I berkomitmen untuk In 2023, PT Angkasa Pura I is committed to the implementation
melaksanakan strategi keberlanjutan berdasarkan Rencana of a sustainability strategy based on the company’s long-term
Jangka Panjang Perusahaan (RJPP) untuk periode 2020- plan (RJPP) for the period 2020-2024, with a development
2024 dengan arah pengembangan yang masih melanjutkan direction that is still in line with the company’s roadmap.
roadmap perusahaan. Tema strategi tahun 2023 yaitu The theme of the 2023 strategy is “Maturing the Business
“Maturing the Business Organization and Global Network” Organization and Global Network”, which reflects PT Angkasa
yang mencerminkan usaha PT Angkasa Pura I untuk mencapai Pura I’s efforts to achieve business growth by playing an active
pertumbuhan bisnis dengan berperan aktif dalam transformasi role in sustainability transformation through strengthening
keberlanjutan melalui penguatan bisnis dan jaringan global. the business organization and global network. The company
Perusahaan menyadari bahwa untuk mencapai tujuan tersebut, recognizes the importance of aligning sustainability strategies
penting untuk menyelaraskan strategi keberlanjutan dengan with innovation and collaboration as key drivers of sustainable
inovasi dan kolaborasi yang menjadi faktor utama dalam growth to achieve these goals.
menciptakan pertumbuhan yang berkelanjutan.
Mengacu pada visi “Connecting the World Beyond Airport PT Angkasa Pura I is continually implementing the company’s
Operator with Indonesian Experience”, PT Angkasa Pura I secara business transformation based on the mission of “Connecting
konsisten menerapkan transformasi bisnis perusahaan. Tiga the World Beyond Airport Operator with Indonesian Experience”.
pilar utama yang menyokong transformasi bisnis perusahaan The company’s business transformation is supported by three
tersebut meliputi (1) perputaran bisnis (business turnaround), main pillars: (1) business turnaround, (2) organization and
(2) organisasi dan budaya (organization and culture), (3) culture, (3) financial restructuring, and digitalization as a crucial
restrukturisasi finansial (financial restructuring), serta digitalisasi change facilitator. By focusing on change, we seek to increase
sebagai pengaktif kunci (key enablers) dari transformasi itu. performance and build a sustainable firm for the future.
Dengan fokus untuk menerapkan transformasi, kami berharap
dapat meningkatkan kinerja dan menciptakan bisnis ke depan
yang berkelanjutan.
Keberhasilan Kinerja Perusahaan yang Berkelanjutan
The Success of Sustainable Company Performances
Walaupun tahun 2023 masih berada dalam fase penyesuaian Although 2023 is still in the phase of adjusting to the pandemic,
terhadap pandemi, semangat kami tidak kendur untuk our enthusiasm has not diminished to achieve positive
mencapai kinerja yang positif, baik dari segi ekonomi, performance, both in terms of economy, environment, social,
lingkungan, sosial, maupun tata kelola. Dalam aspek ekonomi, and governance. In the economic aspect, PT Angkasa Pura I
PT Angkasa Pura I berhasil mencapai keuntungan sebesar managed to achieve a profit of Rp922 billion, demonstrating a
Rp922 miliar, yang menunjukkan peningkatan signifikan significant increase of 223% compared to the year 2022. We
sebesar 223% dibandingkan dengan tahun 2022. Kami optimis are optimistic that the company’s financial condition will improve
bahwa kondisi keuangan perusahaan akan membaik seiring along with the gradual recovery of domestic and international
dengan pemulihan bertahap pada penerbangan domestik dan flights.
internasional.
Selama tahun 2023, PT Angkasa Pura I mencatat peningkatan In 2023, PT Angkasa Pura I recorded a significant improvement
kinerja trafik yang signifikan seiring dengan pergerakan lalu lintas in traffic performance alongside the normalization of aircraft
pesawat yang kembali normal. Peningkatan jumlah pergerakan movements. The increase in passenger movements number
penumpang tercatat dari total 52.286.976 penumpang rose from a total of 52,286,976 passengers to 69,856,700
menjadi 69.856.700 penumpang atau naik sekitar 33,62%. passengers, marking an approximate 33.62% increase.
Jumlah pergerakan pesawat udara juga meningkat dari total Additionally, the number of aircraft movements increased from
552.851 pergerakan pada tahun sebelumnya, menjadi 612.422 a total of 552,851 movements in the previous year to 612,422
pergerakan pesawat udara atau meningkat 10,78%. Selain movements, representing a 10.78% increase. Furthermore,
itu, terjadi peningkatan lalu lintas kargo sebesar 3,69%, dari there was a 3.69% increase in cargo traffic, from 464,433 tons
464.433 ton pada tahun 2022 menjadi 481.556 ton. in 2022 to 481,556 tons.
Pada aspek lingkungan, PT Angkasa Pura I berkomitmen untuk In terms of the environmental aspect, PT Angkasa Pura I is
berperan aktif dalam upaya pengurangan dampak perubahan committed to play an active role in the efforts to reduce the
iklim. Upaya ini dilakukan melalui kegiatan inventarisasi emisi impact of climate change. This effort is carried out through
gas rumah kaca (GRK) dan mitigasi emisi GRK. Metodologi greenhouse gas (GHG) emission inventory and GHG emission
34 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
ACERT (Airport Carbon Emission Reporting Tool) menjadi cara reduction activities. The Airport Carbon Emission Reporting Tool
bagi perusahaan untuk menghitung konsumsi bahan bakar dan (ACERT) methodology is a way for companies to calculate fuel
listrik serta emisi GRK dari aktivitas bandara melalui inventarisasi and electricity consumption and GHG emissions from airport
emisi GRK pada scope 1 dan 2. activities through Scope 1 and 2 GHG emission inventories.
Pengurangan emisi GRK di sektor transportasi menjadi Reducing GHG emissions in the transportation sector is the focus
fokus arah mitigasi dengan menerapkan prinsip bandara of the mitigation direction through the application of the green
ramah lingkungan. Program mitigasi melibatkan langkah- airport principle. The mitigation program includes measures
langkah seperti penghijauan di bandara, penggunaan lampu such as the greening of the airport, the use of LED lights, the
LED, penggunaan lampu penerangan jalan umum yang use of public street lighting with solar cells, the implementation
menggunakan sel surya, penerapan PLTS atap, penerapan of rooftop solar power plants, the implementation of green
konsep green building dan ISO 50001:2018 Sistem Manajemen building concept and ISO 50001:2018 Energy Management
Energi, pengoperasian rapid exit taxiway, pemanfaatan System, the operation of rapid exit taxiway, the use of Building
Building Automatic System (BAS), serta pengoperasian tempat Automatic System (BAS), and the operation of integrated waste
pengelolaan sampah terpadu (TPST) 3R (reduce, reuse, management sites (TPST) 3R (reduce, reuse, recycle). [OJK F.5]
recycle). [OJK F.5]
Pada tahun 2023, PT Angkasa Pura I telah sukses melakukan In 2023, PT Angkasa Pura I has successfully conducted GHG
inventarisasi emisi GRK di 15 bandara, mencapai total sebanyak emission inventories at 15 airports, reaching a total of 151,119
151.119 ton CO2eq. Selain itu, perusahaan juga berperan tons of CO2eq. In addition, the company also plays an active
aktif dalam mengurangi emisi GRK di sektor transportasi, role in reducing GHG emissions in the transportation sector by
dengan berhasil menurunkan sebanyak 440.985 ton CO2eq successfully reducing up to 440,985 tons of CO2eq through
melalui berbagai tindakan mitigasi sesuai dengan pemaparan various mitigation measures in accordance with the previous
sebelumnya. statement.
Terkait konsumsi energi, PT Angkasa Pura I mencatat Regarding energy consumption, PT Angkasa Pura I recorded
peningkatan konsumsi listrik di dalam dan di luar perusahaan. an increase in electricity consumption both within and outside
Konsumsi energi listrik di dalam perusahaan naik 58,6%, dari the company. Electricity consumption within the company rose
144.064.734 kWh menjadi 228.544.232 kWh pada tahun by 58.6%, from 144,064,734 kWh to 228,544,232 kWh in
2023. Sementara itu, konsumsi energi listrik di luar perusahaan 2023. Meanwhile, electricity consumption outside the company
naik sekitar 35,2%, dari 18.113.518 kWh menjadi 24.502.759 increased by approximately 35.2%, from 18,113,518 kWh
kWh. Kenaikan konsumsi energi listrik ini disebabkan oleh to 24,502,759 kWh. This rise in electricity consumption is
pertumbuhan trafik baik penumpang, pesawat, maupun kargo attributed to the growth in traffic of passengers, aircraft, and
yang berdampak pada peningkatan penggunaan listrik serta cargo, which has led to increased electricity usage and affected
mempengaruhi aktivitas operasional seiring kondisi perusahaan operational activities as the company begins to recover from
yang mulai pulih dari pandemi. the pandemic.
Kami berkomitmen menerapkan prinsip-prinsip keberlanjutan We are committed to incorporating sustainability concepts into
dalam penyusunan kebijakan, strategi, dan rencana aksi the development of sustainability policies, strategies, and plans.
keberlanjutan. Kebijakan dan tata kelola lingkungan PT Angkasa PT Angkasa Pura I’s environmental policy and management
Pura I mengacu pada berbagai standar, baik nasional maupun adhere to a variety of national and international standards,
internasional, termasuk Undang-Undang Nomor 32 Tahun 2009 including Law No. 32 of 2009 on Environmental Protection and
tentang Perlindungan dan Pengelolaan Lingkungan Hidup, Management, Government Regulation (PP) No. 40 of 2012 on
Peraturan Pemerintah (PP) Nomor 40 Tahun 2012 tentang Airport Environmental Development and Conservation, and
Pembangunan dan Pelestarian Lingkungan Hidup Bandar ICAO Annex 16 on Environmental Protection.
Udara, serta ICAO Annex 16 tentang Environment Protection.
Pada aspek sosial, PT Angkasa Pura I meneguhkan komitmen On the social aspect, PT Angkasa Pura I affirms its commitment
terhadap keberlanjutan dengan menunjukkan kepedulian to sustainability by showing concern for the community. We
terhadap masyarakat. Kami secara aktif melibatkan masyarakat actively involve the community through various Corporate Social
melalui berbagai kegiatan Tanggung Jawab Sosial Lingkungan Responsibility (CSR) activities. The SMEs Funding Program is a
(TJSL). Program Pendanaan PUMK menjadi sarana bagi means for us to empower small businesses and improve the skills
kami untuk memberdayakan usaha kecil dan meningkatkan of the community. As of 2023, we have sponsored as many as
keterampilan masyarakat. Pada tahun 2023, kami telah 14,845 partners with total loans reaching Rp483,046,749,655.
membina sebanyak 14.845 mitra dengan total pinjaman In addition, our efforts include the construction of public
mencapai Rp483.046.749.655. Selain itu, upaya kami facilities and the organization of various training courses aimed
melibatkan pembangunan fasilitas umum dan penyelenggaraan at improving the skills of the community, especially those living
berbagai pelatihan yang bertujuan untuk meningkatkan in the area around the airport.
kemampuan masyarakat, khususnya masyarakat yang tinggal
di wilayah sekitar bandara.
Adapun dalam aspek tata kelola, kami berkomitmen untuk As for governance aspects, we are committed to implementing
menerapkan prinsip-prinsip tata kelola perusahaan yang baik the principles of good corporate governance in every aspect
(good corporate governance) dalam setiap kegiatan perusahaan. of our company’s activities. The implementation of these
Implementasi prinsip-prinsip tersebut memainkan peran kunci principles plays a key role in ensuring the long-term growth of
dalam memastikan pertumbuhan jangka panjang perusahaan the company in line with responsible sustainable development
agar sejalan dengan tujuan pengembangan berkelanjutan yang objectives. This is evidenced by the achievement in the
2023 Sustainability Report 35
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
bertanggung jawab. Hal ini terbukti dari capaian atas penilaian GCG assessment, which obtained a score of 95.83 with the
GCG yang memperoleh skor 95,83 dengan predikat “Sangat predicate “Very Good” based on the assessment for the 2023
Baik” berdasarkan assessment untuk periode 2023. Dengan period. Therefore, it can be seen that across all assessment
demikian dapat terlihat bahwa dari seluruh aspek penilaian aspects, including commitment to sustainable good
yaitu komitmen terhadap penerapan tata kelola perusahaan corporate governance, shareholders and General Meetings of
yang baik secara berkelanjutan, pemegang saham dan RUPS, Shareholders (RUPS), the Board of Commissioners, the Board
Dewan Komisaris, Direksi, pengungkapan informasi dan of Directors, information disclosure and transparency, and other
transparansi serta aspek lainnya berada pada pencapaian aspects, the company has achieved a “Very Good” rating.
“Sangat Baik”.
Perusahaan juga secara rutin melakukan pemantauan terhadap The company also routinely monitors its code of ethics and
kode etik dan praktik antikorupsi dalam setiap operasionalnya, anti-corruption practices in all operations, and provides a
serta menyediakan mekanisme pengaduan terkait pelanggaran mechanism for reporting any violations of the company’s
kode etik perusahaan. Selama tahun 2023, PT Angkasa Pura code of ethics. Throughout 2023, PT Angkasa Pura I did not
I tidak menemukan adanya insiden korupsi dalam aktivitas encounter any incidents of corruption in its business activities.
bisnisnya.
Penghargaan dan Apresiasi terhadap Kontributor Perusahaan
Rewards and Appreciation for Company Contributors
Dengan penuh rasa syukur atas nama PT Angkasa Pura I, On behalf of PT Angkasa Pura I, we would like to express our
kami menyampaikan terima kasih kepada seluruh kontributor gratitude to all the company’s contributors and all those who
perusahaan dan semua yang turut serta mendukung usaha support the company’s efforts in implementing sustainability
perusahaan dalam menerapkan prinsip keberlanjutan. principles. The dedication and hard work of all the company’s
Dedikasi dan kerja keras dari seluruh insan perusahaan employees further strengthens the company’s position as a
semakin memperkuat posisi perusahaan sebagai pelopor pioneer in implementing sustainability principles in the airport
dalam menerapkan prinsip-prinsip keberlanjutan di sektor sector, enabling the company to receive awards and recognition
kebandarudaraan, sehingga perusahaan mampu meraih from various parties.
penghargaan dan apresiasi dari berbagai pihak.
Selama periode pelaporan, PT Angkasa Pura I berhasil During the reporting period, PT Angkasa Pura I managed to
meraih prestasi di tingkat nasional dan internasional. Pada achieve achievements at the national and international levels. At
tingkat internasional, melalui Bandara I Gusti Ngurah Rai the international level, through I Gusti Ngurah Rai Airport Bali,
Bali, PT Angkasa Pura I berhasil meraih penghargaan Energy PT Angkasa Pura I won the Energy Management Insight Award
Management Insight Award dalam ajang Energy Management in the Energy Management Leadership Awards 2023. Through
Leadership Awards 2023. Melalui penyelenggaraan penghargaan the award, The Clean Energy Ministerial (CEM) appreciates
tersebut, The Clean Energy Ministerial (CEM) mengapresiasi industry players and cross-sector business entities around the
para pelaku industri dan entitas usaha lintas sektor di seluruh world who have implemented energy management systems
dunia yang telah menerapkan sistem manajemen energi untuk to achieve benefits in the fields of energy, economy, and
mencapai manfaat di bidang energi, ekonomi, dan keberlanjutan. sustainability. In addition, I Gusti Ngurah Rai Airport Bali also
Selain itu, Bandara I Gusti Ngurah Rai Bali juga memenangkan won the highest award of ASEAN Energy Awards 2023 from
penghargaan tertinggi ASEAN Energy Awards 2023 dari ASEAN the ASEAN Center for Energy (ACE) in the category of “Energy
Centre for Energi (ACE) dengan kategori “Energy Management Management in Buildings and Industries - Buildings - Large
in Buildings and Industries - Buildings - Large Buildings” yang Buildings” which highlights the efforts of business entities in the
menyorot upaya para entitas usaha dalam bidang efisiensi field of energy efficiency and renewable energy development in
energi dan pengembangan energi terbarukan di regional Asia the Southeast Asia region.
Tenggara.
Pada ajang nasional, tiga bandara yang dikelola PT Angkasa At the national level, three airports under the management
Pura I berhasil meraih penghargaan dari Kementerian of PT Angkasa Pura I were awarded the Gold Flag Award
Ketenagakerjaan Republik Indonesia (Kemnaker RI) berupa for Occupational Safety and Health Management System
Penghargaan Bendera Emas Sertifikat Sistem Manajemen (OSHMS) Certificate in the Occupational Health and Safety
Keselamatan dan Kesehatan Kerja (SMK3) dalam Penghargaan (OHS) Award 2023 by the Ministry of Manpower of the Republic
Keselamatan dan Kesehatan Kerja (K3) Tahun 2023. Ketiga of Indonesia (Kemnaker RI). The three airports that received the
bandara yang meraih Penghargaan Bendera Emas SMK3 Gold Flag Award are Sultan Hasanuddin Airport Makassar, Sam
tersebut adalah Bandara Sultan Hasanuddin Makassar, Bandara Ratulangi Airport Manado, and Zainuddin Abdul Madjid Airport
Sam Ratulangi Manado, dan Bandara Zainuddin Abdul Madjid Lombok. PT Angkasa Pura I through Yogyakarta International
Lombok. PT Angkasa Pura I melalui Bandara Internasional Airport Kulon Progo succeeded in achieving 1st Place in the
Yogyakarta Kulon Progo berhasil meraih Peringkat 1 Kategori Energy Management Category in Buildings and Industry in the
36 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Manajemen Energi di Bangunan Gedung dan Industri dalam 2023 Subroto Award for Energy Efficiency (PSBE) from the
Penghargaan Subroto Bidang Efisiensi Energi (PSBE) Tahun Directorate General of New, Renewable Energy and Energy
2023 dari Direktorat Jenderal Energi Baru, Terbarukan, dan Conservation (Ditjen EBTKE) of the Ministry of Energy and
Konservasi Energi (Ditjen EBTKE) Kementerian Energi dan Mineral Resources (MEMR).
Sumber Daya Mineral (Kementerian ESDM).
Perolehan prestasi sejumlah pencapaian dan penghargaan The achievement of a number of achievements and awards
sepanjang tahun 2023 semakin mendorong perusahaan in 2023 has further encouraged the company to continue
untuk terus mempertahankan dan mengembangkan inovasi to maintain and develop innovation and the best service for
serta pelayanan terbaik bagi penumpang dan pemangku passengers and other stakeholders. We recognize that all of
kepentingan lainnya. Kami menyadari bahwa semua capaian the company’s achievements and awards are inseparable from
prestasi dan penghargaan perusahaan tidak terlepas dari the hard work and support of various parties. We hope that
kerja keras dan dukungan yang diberikan oleh berbagai pihak. the company’s performance in 2023 will be a springboard for
Kami berharap bahwa kinerja perusahaan selama tahun 2023 various improvements and achievements in the future. We
akan menjadi pijakan untuk berbagai peningkatan dan prestasi believe that through hard work and support from all parties,
di masa depan. Kami yakin bahwa melalui kerja keras dan the company can improve its sustainability performance and
dukungan dari semua pihak, perusahaan dapat meningkatkan overcome environmental, social, and governance (ESG)
kinerja keberlanjutan dan mengatasi tantangan-tantangan challenges to realize a sustainable future. [OJK E.5]
Lingkungan, Sosial, dan Tatanan (LST) guna mewujudkan masa
depan yang berkelanjutan. [OJK E.5]
Jakarta, 30 April 2024 | Jakarta, April 30, 2024
MMA. Indah Preastuty
Direktur Utama | President Director
2023 Sustainability Report 37
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
74 Laporan Keberlanjutan 2023
Page 75
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 75
Page 76
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Nilai Ekonomi
Economic Value
Industri aviasi terus mencatat tren pertumbuhan sepanjang The aviation industry will continue to show a growth trend
tahun 2023. Momentum pemulihan industri penerbangan mulai throughout 2023. The momentum for the recovery of
terlihat pasca ketentuan pelonggaran dari pemerintah, seiring the aviation industry began to appear after the easing of
dengan meningkatnya minat masyarakat untuk bepergian government regulations, along with the increasing public
jauh dengan pesawat. PT Angkasa Pura I mencatat jumlah interest in traveling long distances by air. PT Angkasa Pura I
penumpang transportasi udara selama tahun 2023 sebanyak recorded the number of air passengers in 2023 as many as
54,9 juta pergerakan penumpang untuk penerbangan domestik 54.9 million passenger movements for domestic flights and
dan 15,0 juta pergerakan penumpang untuk penerbangan 15.0 million passenger movements for international flights. This
internasional. Masing-masing naik sebesar 18,25% dan is an increase of 18.25% and 154.46%, respectively, compared
154,46% dibandingkan dengan kondisi selama periode yang to the conditions during the same period in 2022. Growth in
sama pada tahun 2022. Pertumbuhan di sektor ini membawa this sector will lead to improvements in other sectors, triggering
peningkatan di sektor lain dan memicu pemulihan ekonomi Indonesia’s overall economic recovery. Based on data from the
Indonesia secara keseluruhan. Berdasarkan data Badan Pusat Central Statistics Agency (BPS), Indonesia’s economic growth
Statistik (BPS), pertumbuhan ekonomi Indonesia pada triwulan in the third quarter of 2023 reached 4.94% (year-on-year).
III 2023 mencapai 4,94% (year on year).
PT Angkasa Pura I tidak hanya mendukung arus barang dan In addition to facilitating the movement of products and services,
jasa, tetapi juga turut berperan dalam mengembangkan industri PT Angkasa Pura I contributes to the growth of the tourism
pariwisata serta menyediakan sarana bagi masyarakat Indonesia industry by allowing Indonesians to visit, interact, and conduct
untuk saling berkunjung, berinteraksi, dan menjalankan kegiatan business with one another. PT Angkasa Pura I is committed to
usahanya. PT Angkasa Pura I berkomitmen mendukung supporting the national economic growth by developing airport
pertumbuhan ekonomi nasional dengan mengembangkan businesses across the country. [GRI 3-3]
usaha kebandarudaraan di seluruh tanah air. [GRI 3-3]
Terus melakukan transformasi bisnis secara menyeluruh, PT PT Angkasa Pura I is still implementing a thorough business
Angkasa Pura I memiliki tujuan untuk memperbaiki kinerja transformation to increase performance and build a sustainable
dan menciptakan bisnis yang berkelanjutan. Perusahaan firm. The corporation established a business transformation
membentuk transformasi bisnis atas dasar visi perusahaan based on its vision, which includes four major components:
mencakup empat aspek utama yaitu pemulihan bisnis, business recovery, organization and culture, financial
organisasi dan budaya, restrukturisasi keuangan, serta restructuring, and digitalization. [OJK E.3]
digitalisasi. [OJK E.3]
Fase pemulihan bisnis ini bertujuan untuk memaksimalkan This business recovery phase strives to maximize the value
proposisi nilai dengan menjalankan inisiatif kunci. Beberapa proposition by implementing critical activities. This phase’s
inisiatif kunci pada fase ini mencakup peningkatan pertumbuhan key initiatives include improving traffic growth, maximizing
trafik, memaksimalkan pendapatan, implementasi strategi hub revenue, implementing a hub-and-spoke airport strategy,
& spoke airport, transformasi ganda baik dari sisi keunggulan dual transformation in terms of operational excellence and
operasional maupun dari transformasi bisnis, meningkatkan business transformation, improving airport user experience,
pengalaman pengguna bandara, serta optimalisasi modal dan and optimizing capital and operational expenditures.
pengeluaran operasional.
Berlandaskan pada Roadmap Rencana Jangka Panjang Based on the Company’s Long-Term Plan (RJPP) 2020-2024
Perusahaan (RJPP) Tahun 2020-2024, pada tahun 2023, arah Roadmap, in 2023, the direction and development of the
dan pengembangan perusahaan dapat mencapai kondisi company can achieve the condition of Maturing the Business
Maturing the Business Organization and Global Network Organization and Global Network with the following key
dengan key objective sebagai berikut: objectives:
Achieving operational
Strengthening business by Actively collaborating across
excellence through
maximising asset utilisation organization
innovation
76 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Nilai Ekonomi Langsung yang Dihasilkan dan Didistribusikan [GRI 201-1]
Direct Economic Value Generated and Distributed
Keterangan 2023 2022 2021
Description (Dalam jutaan Rupiah)
(In millions of Rupiah)
(Dalam jutaan Rupiah)
(In millions of Rupiah)
(Dalam jutaan Rupiah)
(In millions of Rupiah)
NILAI EKONOMI YANG DIHASILKAN
GENERATED ECONOMIC VALUE
Pendapatan
9.338.015 6.921.735 3.375.788
Revenue
NILAI EKONOMI YANG DIDISTRIBUSIKAN
DISTRIBUTED ECONOMIC VALUE
Biaya operasional bandara
4.058.681 3.516.451 3.477.542
Airport operating costs
Biaya pegawai
1.629.576 1.159.925 1.104.035
Employee costs
Biaya umum dan administrasi
1.009.135 1.194.918 1.188.838
General and administrative expenses
Biaya pemasaran
20.166 14.325 10.464
Marketing costs
Biaya lain-lain
31.505 95.945 103.526
Miscellaneous expenses
Biaya keuangan
1.602.355 1.637.532 1.572.063
Financial cost
Pembayaran untuk penyandang dana (bunga bank dan dividen)
886.613 1.055.928 1.572.063
Payments to funders (bank interest and dividends)
Pembayaran pajak kepada pemerintah
1.608 983.381 779.908*
Tax payments to the government
Pengeluaran untuk masyarakat (TJSL dan PUMK)
32.612 33.412 33.651
Expenditure on community (TJSL and PUMK)
Total Nilai Ekonomi yang Didistribusikan
9.272.251 9.691.817 9.842.090
Total Distributed Economic Value
NILAI EKONOMI YANG DIDISTRIBUSIKAN
(314.865) (2.770.082) (6.466.302)
RETAINED ECONOMIC VALUE
*Terdapat perubahan angka karena perbedaan pencatatan
*There are changes in numbers due to differences in data recording
2023 Sustainability Report 77
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Ikhtisar Kinerja Aspek Keberlanjutan [OJK B.1]
Overview of Sustainability Aspect Performance
Uraian Satuan
2023 2022 2021
Description Unit
Kinerja: jumlah penumpang datang dan
berangkat, domestik dan internasional*
Pax
Performance: number of arriving and 69.856.700 52.286.976 28.466.216
departing passengers, domestic and Pax
international*
Pendapatan Jutaan Rupiah
9.338.015 6.921.735 3.375.788
Revenue Millions of Rupiah
Laba (rugi) bersih Jutaan Rupiah
922.152 (744.895) (3.273.855)
Net profit (loss) Millions of Rupiah
Jumlah pemasok lokal Pemasok
3.632 3.510 3.389
Number of local suppliers Supplier
* Jumlah penumpang yang ada pada tabel tidak hanya penumpang datang dan berangkat, tetapi juga termasuk penumpang transit
* The number of passengers in the table is not only arriving and departing passengers, but also includes transit passengers
Kinerja Produksi, Investasi, Pendapatan, dan Laba Rugi [OJK F.2] [OJK F.3]
Production, Investment, Income, and Profit and Loss Performance
Uraian Satuan
2023 2022 2021
Description Unit
Total Aset Triliun Rupiah
43,74 41,13 42,63
Total Assets Trillions of Rupiah
Total Penumpang* Orang
69.856.700 52.286.976 28.466.216
Total Passengers* Person
Total Kargo Ton
481.556 464.433 433.887
Total Cargo Ton
Total Penerbangan** Penerbangan
612.422 552.851 408.008
Total Flights** Flight
Total Pendapatan Triliun Rupiah
9,34 5,96 3,21
Total Revenue Trillions of Rupiah
Total Beban Triliun Rupiah
6,76 7,66 6,65
Total Expenses Trillions of Rupiah
Laba (Rugi) Bersih Triliun Rupiah
0,92 (0,74) (3,27)
Net Profit (Loss) Trillions of Rupiah
Current Ratio % 218,48 109,21 73,78
Return on Investment % 9,79 6,79 (1,75)
Return on Asset (ROA) % 2,11 (1,81) (7,74)
Return on Equity (ROE) % 9,07 (9,33) (31,32)
* Total penumpang adalah penumpang datang dan berangkat, tidak termasuk penumpang transit
** Tidak termasuk penerbangan pesawat lokal
* Total passengers are arriving and departing passengers, excluding transit passengers
** Excludes local aircraft flights
78 Laporan Keberlanjutan 2023
Page 79
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Dalam pengelolaan keuangan, PT Angkasa Pura I In financial management, PT Angkasa Pura I prioritizes the
mengedepankan prinsip transparansi dan akuntabilitas dengan principles of transparency and accountability by following the
mengikuti Pernyataan Standar Akuntansi Keuangan (PSAK) Statement of Financial Accounting Standards (PSAK) and
dan International Financial Reporting Standards (IFRS) serta International Financial Reporting Standards (IFRS) as well
peraturan lain yang berlaku di Indonesia seperti POJK. Auditor as other applicable regulations in Indonesia such as POJK.
independen KAP Purwantono, Sungkoro, & Surja mengaudit Independent auditors KAP Purwantono, Sungkoro, & Surja
kinerja keuangan PT Angkasa Pura I dengan memberikan audited the financial performance of PT Angkasa Pura I,
opini wajar dalam semua hal yang material, sesuai dengan providing a fair opinion on all material matters, in accordance
Standar Akuntansi Keuangan di Indonesia sebagai upaya untuk with Financial Accounting Standards in Indonesia as an effort to
meningkatkan kepercayaan para pemangku kepentingan. increase stakeholder confidence.
Tren trafik pada tahun 2023 mengalami peningkatan bila Traffic trends in 2023 have increased when compared to the
dibandingkan dengan Revisi Rencana Kerja dan Anggaran 2023 Revised Company Work Plan and Budget (CWPB) due to
Perusahaan (RKAP) 2023 akibat penurunan kasus Covid-19 di the decline in Covid-19 cases in Q4 2023, especially domestic
Q4 2023, khususnya rute domestik. Tidak hanya pendapatan routes. Not only aeronautical revenue or revenue from flights
aeronautika atau pendapatan dari penerbangan yang has increased, but nonaeronautical revenue, namely revenue
mengalami kenaikan, tetapi pendapatan nonaeronautika from leases, advertising, and others has also increased. Total
yaitu pendapatan dari sewa-sewa, pemasangan iklan, dan revenue in the reporting year increased by around 50% from
lainnya juga mengalami kenaikan. Total pendapatan pada Rp6.34 trillion to Rp9.34 trillion. In line with the increase in the
tahun pelaporan naik sekitar 50% dari Rp6,34 triliun menjadi number of flights, operating expenses excluding depreciation
Rp9,34 triliun. Sejalan dengan bertambahnya penerbangan, expenses also increased by around 25.97% compared to the
beban operasional di luar beban depresiasi juga mengalami 2023 CWPB Revision. In the reporting year, PT Angkasa Pura
peningkatan sekitar 25,97% dibandingkan Revisi RKAP I recorded a gain of Rp922,15 billion. In running the business,
2023. Pada tahun pelaporan, PT Angkasa Pura I mencatat PT Angkasa Pura I received financial assistance from the
keuntungan sebesar Rp922,15 miliar. Dalam menjalankan government in the form of loan guarantees in the reporting year.
usaha, PT Angkasa Pura I mendapatkan bantuan keuangan [GRI 201-4]
dari pemerintah berupa penjaminan pinjaman dalam tahun
pelaporan. [GRI 201-4]
2023 Sustainability Report 79
Page 80
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Penumpang [GRI-AO1] [OJK C.4]
Passengers
Seiring dengan tren pertumbuhan pada industri penerbangan Along with the increasing growth trend in the aviation industry,
yang terus meningkat, PT Angkasa Pura I kembali mencatat PT Angkasa Pura I again recorded positive figures for the
angka positif untuk pergerakan jumlah penumpang pada tahun number of passenger movements in 2023. An increase in the
2023. Peningkatan jumlah pergerakan penumpang tercatat dari number of passenger movements was recorded from a total
total 52.286.976 penumpang menjadi 69.856.700 penumpang of 52,286,976 passengers to 69,856,700 passengers or an
atau naik sekitar 33,62%. Memanfaatkan momen tersebut, PT increase of around 33.62%. Utilizing this moment, PT Angkasa
Angkasa Pura I berupaya menyediakan layanan yang terbaik Pura I strives to provide the best service by improving health
dengan meningkatkan standar kesehatan dalam bandara- standards in its managed airports. The following is information
bandara kelolaannya. Berikut adalah informasi mengenai about passengers:
penumpang:
Total Penumpang Berdasarkan Tujuan
Total Passengers by Destination
Uraian
2023 2022 2021
Description
PENUMPANG DATANG
ARRIVING PASSENGERS
Penerbangan domestik
27.237.173 22.944.491 14.034.099
Domestic flights
Penerbangan internasional
7.409.017 2.984.174 96.625
International flights
Total
34.646.190 25.928.665 14.130.724
Total
PENUMPANG BERANGKAT
DEPARTING PASSENGERS
Penerbangan domestik
23.242.665 19.512.852 11.413.603
Domestic flights
Penerbangan internasional
7.456.870 2.874.563 13.118
International flights
Total 30.699.535 22.387.415 11.426.721
Total Penumpang Berdasarkan Penerbangan Domestik dan Internasional Tahun 2023
Total Passengers by Domestic and International Flights in 2023
Uraian Domestik Internasional
Total
Description Domestic International
Penumpang datang
27.237.173 7.409.017 34.646.190
Arriving passengers
Penumpang berangkat
23.242.665 7.456.870 30.699.535
Departing passengers
Penumpang transit
4.388.516 122.459 4.510.975
Transit passengers
Total 54.868.354 14.988.346 69.856.700
80 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Total Penumpang Datang dan Berangkat
Total Arriving and Departing Passengers
Penumpang Domestik Internasional
Total
Passengers Domestic International
2023
Penumpang datang
27.237.173 7.409.017 34.646.190
Arriving passengers
Penumpang berangkat
23.242.665 7.456.870 30.699.535
Departing passengers
Penumpang transit
4.388.516 122.459 4.510.975
Transit passengers
Total 54.868.354 14.988.346 69.856.700
2022
Penumpang datang
22.944.491 2.984.174 25.928.665
Arriving passengers
Penumpang berangkat
19.512.852 2.874.563 22.387.415
Departing passengers
Penumpang transit
3.939.399 31.497 3.970.896
Transit passengers
Total 46.396.742 5.890.234 52.286.976
2021
Penumpang datang
14.034.099 96.625 14.130.724
Arriving passengers
Penumpang berangkat
11.413.603 13.118 11.426.721
Departing passengers
Penumpang transit
2.906.964 1.807 2.908.771
Transit passengers
Total 28.354.666 111.550 28.466.216
Total Penumpang Domestik yang Datang dan Meninggalkan Bandaranya Menurut Asal Bandara
Total Arriving and Departing Domestic Passengers by Origin Airport
2023 2022 2021
Asal Bandara
Datang Berangkat Datang Berangkat Datang Berangkat
Origin Airport
Arriving Departing Arriving Departing Arriving Departing
Bandara I Gusti Ngurah Rai Bali
4.954.986 4.721.143 3.978.853 3.878.206 1.881.084 1.825.060
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
5.895.588 5.206.747 4.874.665 4.316.508 2.896.521 2.471.367
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
4.994.321 2.782.499 4.674.340 2.553.138 3.234.212 1.763.983
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad
Sulaiman Sepinggan Balikpapan 2.535.158 2.080.625 1.891.410 1.614.742 1.326.118 945.149
Sultan Aji Muhammad Sulaiman
Sepinggan Airport Balikpapan
2023 Sustainability Report 81
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
2023 2022 2021
Asal Bandara
Datang Berangkat Datang Berangkat Datang Berangkat
Origin Airport
Arriving Departing Arriving Departing Arriving Departing
Bandara Frans Kaisiepo Biak
108.587 110.269 103.475 105.353 72.664 71.499
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
744.824 724.399 603.370 607.863 442.587 446.824
Sam Ratulangi Airport Manado
Bandara Adisutjipto Yogyakarta
79.964 71.879 52.794 50.911 67.436 69.139
Adisutjipto Airport Yogyakarta
Bandara Adi Soemarmo Solo
563.206 584.330 412.361 427.305 216.092 211.220
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
1.426.733 1.367.701 1.185.499 1.146.366 669.092 615.831
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani
Semarang 1.048.014 1.044.386 817.293 800.816 440.626 435.461
Jenderal Ahmad Yani Airport
Semarang
Bandara Zainuddin Abdul Madjid
Lombok 1.051.677 982.021 931.773 870.754 539.488 469.142
Zainuddin Abdul Madjid Airport
Lombok
Bandara Pattimura Ambon
378.293 332.491 468.640 469.976 360.409 337.126
Pattimura Airport Ambon
Bandara El Tari Kupang
647.330 568.674 623.769 553.405 512.592 443.074
El Tari Airport Kupang
Bandara Internasional Yogyakarta
Kulon Progo 1.955.844 1.936.575 1.463.489 1.427.853 716.956 691.252
Yogyakarta International Airport Kulon
Progo
Bandara Sentani Jayapura
852.648 728.926 862.760 689.656 658.222 617.476
Sentani Airport Jayapura
Total Penumpang Internasional yang Datang dan Meninggalkan Bandaranya Menurut Asal Bandara
Total Arriving and Departing International Passengers by Origin Airport
2023 2022 2021
Asal Bandara
Datang Berangkat Datang Berangkat Datang Berangkat
Origin Airport
Arriving Departing Arriving Departing Arriving Departing
Bandara I Gusti Ngurah Rai Bali
5.705.802 5.712.885 2.333.222 2.212.773 2.594 3.025
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
1.039.947 1.061.808 478.325 478.325 69.756 8.552
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
183.041 190.792 80.085 83.438 12 7
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad
Sulaiman Sepinggan Balikpapan 36.237 41.399 2.688 2.853 110 130
Sultan Aji Muhammad Sulaiman
Sepinggan Airport Balikpapan
82 Laporan Keberlanjutan 2023
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Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 2022 2021
Asal Bandara
Datang Berangkat Datang Berangkat Datang Berangkat
Origin Airport
Arriving Departing Arriving Departing Arriving Departing
Bandara Frans Kaisiepo Biak
7 46 - 12 19 23
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
90.685 88.893 23.669 15.372 16.718 1.052
Sam Ratulangi Airport Manado
Bandara Adisutjipto Yogyakarta
13 15 9 8 - -
Adisutjipto Airport Yogyakarta
Bandara Adi Soemarmo Solo
42.093 40.320 16.832 16.907 4 11
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
5.729 5.568 2.148 2.508 - -
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani
Semarang 2.262 2.605 5 72 3 6
Jenderal Ahmad Yani Airport
Semarang
Bandara Zainuddin Abdul Madjid
Lombok 93.550 106.946 32.493 38.846 7.129 194
Zainuddin Abdul Madjid Airport
Lombok
Bandara Pattimura Ambon
43 - - - - 2
Pattimura Airport Ambon
Bandara El Tari Kupang
103 26 8 48 231 47
El Tari Airport Kupang
Bandara Internasional Yogyakarta
Kulon Progo 209.207 205.504 25.145 23.401 49 47
Yogyakarta International Airport Kulon
Progo
Bandara Sentani Jayapura
298 63 - - - 22
Sentani Airport Jayapura
Total Penumpang Domestik yang Transit Menurut Asal Bandara
Total Domestic Transit Passengers by Origin Airport
Asal Bandara
2023 2022 2021
Origin Airport
Bandara I Gusti Ngurah Rai Bali
242.336 89.965 67.017
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
807.818 656.743 463.641
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
2.377.475 2.326.061 1.658.644
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan
408.676 267.728 374.720
Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan
Bandara Frans Kaisiepo Biak
78.673 99.228 40.922
Frans Kaisiepo Airport Biak
2023 Sustainability Report 83
Page 84
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Asal Bandara
2023 2022 2021
Origin Airport
Bandara Sam Ratulangi Manado
30.640 27.643 17.505
Sam Ratulangi Airport Manado
Bandara Adisutjipto Yogyakarta
6.997 20.226 3.436
Adisutjipto Airport Yogyakarta
Bandara Adi Soemarmo Solo
- - -
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
52.988 34.634 13.667
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani Semarang
5.809 13.299 8.883
Jenderal Ahmad Yani Airport Semarang
Bandara Zainuddin Abdul Madjid Lombok
100.170 105.903 63.243
Zainuddin Abdul Madjid Airport Lombok
Bandara Pattimura Ambon
46.419 52.358 37.872
Pattimura Airport Ambon
Bandara El Tari Kupang
84.504 70.797 64.295
El Tari Airport Kupang
Bandara Internasional Yogyakarta Kulon Progo
6 - 910
Yogyakarta International Airport Kulon Progo
Bandara Sentani Jayapura
146.005 174.814 92.209
Sentani Airport Jayapura
Total Penumpang Internasional yang Transit Menurut Asal Bandara
Total International Transit Passengers by Origin Airport
Asal Bandara
2023 2022 2021
Origin Airport
Bandara I Gusti Ngurah Rai Bali
116.017 30.527 27
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
7 - -
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
5 32 134
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan
4 18 -
Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan
Bandara Frans Kaisiepo Biak
7 920 1.315
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
6.416 - 331
Sam Ratulangi Airport Manado
Bandara Adisutjipto Yogyakarta
- - -
Adisutjipto Airport Yogyakarta
Bandara Adi Soemarmo Solo
- - -
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
- - -
Syamsudin Noor Airport Banjarmasin
84 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Asal Bandara
2023 2022 2021
Origin Airport
Bandara Jenderal Ahmad Yani Semarang
- - -
Jenderal Ahmad Yani Airport Semarang
Bandara Zainuddin Abdul Madjid Lombok
- - -
Zainuddin Abdul Madjid Airport Lombok
Bandara Pattimura Ambon
- - -
Pattimura Airport Ambon
Bandara El Tari Kupang
- - -
El Tari Airport Kupang
Bandara Internasional Yogyakarta Kulon Progo
- - -
Yogyakarta International Airport Kulon Progo
Bandara Sentani Jayapura
3 - -
Sentani Airport Jayapura
Penumpang Menurut Maskapai Tahun 2023 Penumpang Menurut Jenis Kelamin Tahun 2023
Passengers by Airline in 2023 Passengers by Gender in 2023
6%
4%
-
30%
15%
43% 57%
8%
11% 16%
Lion Batik Wings Air Asia
Pria | Male Wanita | Female
Citilink Garuda Sriwijaya Lainnya | Others
Penumpang Menurut Kelompok Usia Tahun 2023 Penumpang Menurut Kelas Tahun 2023
Passengers by Age Group in 2023 Passengers by Class in 2023
1% 4%
0%
13%
39%
100%
43%
<21 21-30 31-40 Ekonomi | Economy Bisnis | Business
41-50 >50
2023 Sustainability Report 85
Page 86
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Penumpang Menurut Profesi Tahun 2023 Transportasi ke Bandara Tahun 2023
Passengers by Profession in 2023 Transportation to the Airport in 2023
6% 6% 6% 1%
3% 4%
13% 36%
17% 4% 22%
10%
3%
11% 9%
4%
30% 12%
12%
Pelajar Pegawai BUMN Wirausaha Mobil Pribadi Mobil Sewa Taksi Online Motor Pribadi
Students SOE Employee Entrepreneur Private Car Rental Car Online Taxi Private
Pegawai Negeri Pegawai Swasta Profesional Mobil Kantor Bus/Shuttle Ojek Online Motorcycle
Government Employee Private Employee Professional Office Car Bus/Shuttle Online Ojek Lainnya
TNI/POLRI Tenaga Kerja Lainnya Taksi Kereta Api Others
MILITARY/POLICE Labor Others Taxi Train
Perilaku Penumpang/Aktivitas Menunggu Tahun 2023 Tujuan Perjalanan Tahun 2023
Passenger Behaviour/Waiting Activity in 2023 Travel Purposes in 2023
2% 1% 1%
10% 7%
7%
3%
11% 18% 19%
56%
10%
33%
0% 17%
Belanja Refleksi Bekerja TV
Shopping Reflexology Working TV Pribadi Liburan Lainnya
Kopi/Teh Browsing Merokok Lainnya Personal Vacation Others
Coffee/Tea Browsing Smoking Others
Media Sosial Restoran Dinas Bisnis
Social Media Restaurant Official Business
Alasan Tidak Belanja Tahun 2023 Bandar Udara Tujuan Tahun 2023
Reasons for not spending in 2023 Destination Airports in 2023
4% 25%
7%
30%
5%
61%
10%
23% 2%
2%
3%
8%
4%
8% 6%
Tidak butuh Tidak menarik Lainnya CGK DPS DJJ TTE
No need Not enough time Others
SUB HLP SOQ Lainnya
Bekal Tidak cukup waktu Others
UPG BPN
Provisions Not interesting
86 Laporan Keberlanjutan 2023
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Elevating Customer Experience
Perjalanan Udara (Kali/Tahun) Tiba Sebelum Berangkat (Menit)
Air Travel (Times/Year) Arrives Before Departure (Minutes)
3% 1% 4%
16%
19% 20%
37%
30%
57%
14%
1 2-5 6-10 <30 <30-40 60-90
10-20 >20 90-120 >120
Penerbangan [GRI-AO2]
Flights
Pergerakan trafik pesawat mengalami peningkatan di PT Aircraft traffic movements have increased at PT Angkasa Pura
Angkasa Pura I selama tahun 2023. PT Angkasa Pura I I during 2023. PT Angkasa Pura I recorded 612,422 aircraft
mencatat sebanyak 612.422 pergerakan pesawat terjadi movements during this year, an increase of 10.78% compared
sepanjang tahun ini, meningkat 10,78% jika dibandingkan to 2022 of 552,851 aircraft movements. Traffic at PT Angkasa
2022 dengan jumlah 552.851 pergerakan pesawat. Trafik Pura I airports has gradually improved throughout this year.
di bandara-bandara PT Angkasa Pura I berangsur-angsur Various government policies last year also supported this
membaik sepanjang tahun ini. Berbagai kebijakan pemerintah increase in traffic, such as the opening of international borders,
pada tahun lalu turut mendukung peningkatan trafik ini, seperti increasing routes and flight frequencies, and the relaxation of
pembukaan border internasional, penambahan rute maupun travel regulations.
frekuensi penerbangan dan adanya kelonggaran ketentuan
perjalanan.
Total Pesawat Domestik Mendarat Menurut Jenisnya (Datang)
Total Domestic Aircraft Landings by Type (Arrivals)
Jenis Pesawat
2023 2022 2021
Aircraft Type
Pesawat komersial
215.675 182.053 135.200
Commercial aircrafts
Pesawat kargo
2.617 4.930 4.986
Cargo aircrafts
Pesawat pemerintah
29.805 42.740 35.502
Government aircrafts
Pesawat lainnya
20.270 2.755 3.779
Other aircrafts
Total 268.367 2.755 3.779
2023 Sustainability Report 87
Page 88
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Total Pesawat Internasional Mendarat Menurut Jenisnya (Datang)
Total International Aircraft Landings by Type (Arrivals)
Jenis Pesawat
2023 2022 2021
Aircraft Type
Pesawat komersial
41.890 16.908 1.946
Commercial aircrafts
Pesawat kargo
524 760 479
Cargo aircrafts
Pesawat pemerintah
97 151 21
Government aircrafts
Pesawat lainnya
1.348 12 6
Other aircrafts
Total 43.859 17.831 2.452
Total Pesawat Domestik Meninggalkan Bandara Menurut Jenisnya (Berangkat)
Total Domestic Aircrafts Departing the Airport by Type (Departures)
Jenis Pesawat
2023 2022 2021
Aircraft Type
Pesawat komersial
216.823 181.879 135.152
Commercial aircrafts
Pesawat kargo
2.411 4.709 4.919
Cargo aircrafts
Pesawat pemerintah
17.771 43.548 35.625
Government aircrafts
Pesawat lainnya
19.442 2.853 3.781
Other aircrafts
Total 256.447 232.989 179.477
Total Pesawat Internasional Meninggalkan Bandara Menurut Jenisnya (Berangkat)
Total International Aircrafts Departing the Airport by Type (Departures)
Jenis Pesawat
2023 2022 2021
Aircraft Type
Pesawat komersial
41.778 16.957 2.037
Commercial aircrafts
Pesawat kargo
687 979 547
Cargo aircrafts
Pesawat pemerintah
101 160 20
Government aircrafts
Pesawat lainnya
1.183 13 13
Other aircrafts
Total 43.749 18.109 2.617
88 Laporan Keberlanjutan 2023
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Total Pesawat Mendarat dan Meninggalkan Bandara Menurut Jenisnya (Datang Berangkat)
Total Aircrafts Landing and Departing the Airport by Type (Arrival Departure)
Jenis Pesawat Domestik Internasional
Aircraft Type Domestic International
2023
Pesawat komersial
432.498 83.668
Commercial aircrafts
Pesawat kargo
5.028 1.211
Cargo aircrafts
Pesawat pemerintah
47.576 197
Government aircrafts
Pesawat lainnya
39.712 2.491
Other aircrafts
Total 524.814 87.567
2022
Pesawat komersial
363.932 33.865
Commercial aircrafts
Pesawat kargo
9.639 1.739
Cargo aircrafts
Pesawat pemerintah
86.288 311
Government aircrafts
Pesawat lainnya
5.608 25
Other aircrafts
Total 465.467 35.940
2021
Pesawat komersial
270.352 3.983
Commercial aircrafts
Pesawat kargo
9.905 1.026
Cargo aircrafts
Pesawat pemerintah
71.127 41
Government aircrafts
Pesawat lainnya
7.560 19
Other aircrafts
Total 358.944 5.069
Catatan: Angka pergerakan pesawat di atas belum memperhitungkan pergerakan Notes: The above aircraft movement figures have not taken the aircraft movements
pesawat dari Bandara Sentani Jayapura karena sistem pengolahan data trafik from Sentani Airport Jayapura into account as the traffic data processing system
masih berada dalam proses integrasi. is still in the integration process.
2023 Sustainability Report 89
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Kargo [GRI-AO3]
Cargo
Salah satu bisnis strategis PT Angkasa Pura I adalah proses One of the strategic businesses of PT Angkasa Pura I is the
pengiriman atau pengangkutan barang melalui angkutan udara delivery or transportation of goods through air transportation
(kargo udara). Distribusi kargo menjadi salah satu hal penting (air cargo). Cargo distribution is one of the important things to
untuk menjamin ketersediaan logistik nasional, khususnya ensure the availability of national logistics, especially the basic
kebutuhan dasar masyarakat. Selama tahun 2023, PT Angkasa needs of the community. During 2023, PT Angkasa Pura I
Pura I mencatat jumlah pergerakan kargo sebanyak 481.556 recorded 481,556 tons of cargo movements, an increase of
ton, atau mengalami peningkatan sebesar 3,69% dibandingkan 3,69% from 464,433 tons of cargo movements in 2022.
jumlah pergerakan kargo tahun 2022 sebanyak 464.433 ton.
1. Operasional 1. Operations
Pergantian tahun dari 2022 ke 2023, PT Angkasa Pura I At the turn of the year from 2022 to 2023, PT Angkasa
mengambil alih pengelolaan terminal kargo dengan volume Pura I took over the management of the cargo terminal with
kargo terbesar di Bandara Sentani Jayapura pada 3 Januari the largest cargo volume at Sentani Airport Jayapura on
2023 yang merupakan rangkaian Kerja Sama Pemanfaatan January 3, 2023 which is a series of Utilization Cooperation
(KSP) antara PT Angkasa Pura I dengan Kementerian (KSP) between PT Angkasa Pura I and the Ministry of
Perhubungan Republik Indonesia. Pengambilalihan Transportation of the Republic of Indonesia. The takeover of
pengelolaan terminal kargo dilakukan untuk memperbaiki cargo terminal management was carried out to improve the
dan meningkatkan kualitas pelayanan penanganan kargo quality of PT Angkasa Pura I’s cargo and postal handling
dan pos PT Angkasa Pura I sekaligus meningkatkan level services while increasing the level of service. The operation
of service. Operasional terminal kargo Bandara Sentani of the Sentani Airport Jayapura cargo terminal resulted in a
Jayapura ini memberikan dampak peningkatan volume 56% increase in cargo volume compared to 2022.
sebesar 56% dibandingkan pada tahun 2022.
2. Pricing Strategy 2. Pricing Strategy
Dalam rangka perbaikan fasilitas dan layanan di terminal In order to improve facilities and services at cargo and
kargo dan pos, PT Angkasa Pura I telah melakukan investasi postal terminals, PT Angkasa Pura I has invested in
infrastruktur dan SDM sebagai rangkaian dari penetapan infrastructure and human resources as a series of PJKP2U
tarif PJKP2U efektif berlaku pada 6 Februari 2023 yang tariff stipulations effective on February 6, 2023, which has
telah melalui beberapa proses dari dilaksanakannya gone through several processes from the implementation
kegiatan Level of Service PJKP2U sampai pada penetapan of PJKP2U Level of Service activities to the stipulation by
oleh Kementerian Perhubungan Republik Indonesia bulan the Ministry of Transportation of the Republic of Indonesia
Januari 2023 ini memberikan dampak revenue safeguarding in January 2023, which has a revenue safeguarding impact
kepada korporasi hingga 19% atau senilai Rp 31 miliar. on corporations of up to 19% or Rp 31 billion.
3. Digitalisasi 3. Digitalization
PT Angkasa Pura I dalam proses implementasi Cargo PT Angkasa Pura I is in the process of implementing the
Integrated System (CIS) 2.0 yang merupakan sistem Cargo Integrated System (CIS) 2.0 which is a system
integrator yang mengintegrasikan end to end proses bisnis integrator that integrates end to end cargo & logistics
cargo & logistics dengan menyediakan fitur real-time data business processes by providing real-time features of
transaksi stakeholders di bandar udara, one billing payment stakeholder transaction data at airports, one billing payment
process, terintegrasi dengan Type-B Messages Airlines process, integrated with Type-B Messages Airlines as well
serta NLE dan INSW untuk kodefikasi pengiriman barang as NLE and INSW to codefy goods shipments using the
menggunakan Harmonized System (HS) Code. Harmonized System (HS) Code.
4. Digitalisasi 4. Digitalization
Transformasi dan simplifikasi proses bisnis Pelayanan Transformation and simplification of Aircraft Cargo and
Jasa Kargo dan Pos Pesawat Udara (PJKP2U) melalui Postal Services (ACPS) business processes through the
Implementasi Cargo Integrated System (CIS) 2.0 telah Implementation of Cargo Integrated System (CIS) 2.0 has
terimplementasi di 10 Bandara per 1 November 2023, been implemented at 10 Airports as of 1 November 2023,
meliputi: including:
a. Bandara I Gusti Ngurah Rai Bali; a. I Gusti Ngurah Rai Airport Bali;
b. Bandara Juanda Surabaya; b. Juanda Airport Surabaya;
c. Bandara Sultan Hasanuddin Makassar; c. Sultan Hasanuddin Airport Makassar;
d. Bandara Sultan Aji Muhammad Sulaiman Sepinggan d. Sultan Aji Muhammad Sulaiman Sepinggan Airport
Balikpapan; Balikpapan;
e. Bandara Syamsudin Noor Banjarmasin; e. Syamsudin Noor Airport Banjarmasin;
f. Bandara Sam Ratulangi Manado; f. Sam Ratulangi Airport Manado;
90 Laporan Keberlanjutan 2023
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Elevating Customer Experience
g. Bandara Zainuddin Abdul Madjid Lombok; g. Zainuddin Abdul Madjid Airport Lombok;
h. Bandara El Tari Kupang; h. El Tari Airport Kupang;
i. Bandara Pattimura Ambon; i. Pattimura Airport Ambon;
j. Bandara Frans Kaisiepo Biak. j. Frans Kaisiepo Airport Biak.
Saat ini, CIS 2.0 dalam proses penyiapan jaringan dan Currently, CIS 2.0 is in the process of preparing the network
infrastruktur pendukung Bandara Internasional Yogyakarta and supporting infrastructure for Yogyakarta International
Kulon Progo, Bandara Adisutjipto Yogyakarta, Bandara Airport Kulon Progo, Adisutjipto Airport Yogyakarta, Adi
Adi Soemarmo Solo, dan Bandara Jenderal Ahmad Yani Soemarmo Airport Solo, and Jenderal Ahmad Yani Airport
Semarang yang ditargetkan terimplementasi pada 1 Januari Semarang which are targeted for implementation on
2024. January 1, 2024
5. Operasional 5. Operational
Menindaklanjuti amanat Instruksi Presiden Republik Following up on the mandate of Presidential Instruction
Indonesia Nomor 5 Tahun 2020 tentang Penataan Number 5 of 2020 on the National Logistics Ecosystem, PT
Ekosistem Logistik Nasional PT Angkasa Pura I bersama Angkasa Pura I together with related Ministries/Institutions,
dengan Kementerian/Lembaga terkait, melaksanakan is implementing the National Logistics Ecosystem (NLE)
penerapan Penataan Ekosistem Logistik Nasional atau which is targeted to be implemented in 2023 at 4 priority
National Logistics Ecosystem (NLE) yang ditargetkan airports, namely I Gusti Ngurah Rai Airport Bali, Juanda
terimplementasi di tahun 2023 pada 4 bandara prioritas yaitu Airport Surabaya, Sultan Hasanuddin Airport Makassar,
Bandara I Gusti Ngurah Rai Bali, Bandara Juanda Surabaya, and Sultan Aji Muhammad Sulaiman Sepinggan Airport
Bandara Sultan Hasanuddin Makassar, dan Bandara Balikpapan. As of December 11, 2023, an Integrated
Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan. Physical Examination Point (TPFT) has been implemented
Per 11 Desember 2023, telah diimplementasikan Tempat at Juanda Airport Surabaya specifically for the handling
Pemeriksaan Fisik Terpadu (TPFT) di Bandara Juanda of marine products and agriculture commodities. The
Surabaya khusus untuk penanganan komoditas marine implementation of TPFT as a joint inspection of related
product dan agriculture. Implementasi TPFT sebagai joint ministries/institutions provides 25% business process
inspection Kementerian/Lembaga terkait memberikan efficiency, 67% loading and unloading point efficiency, 50%
efisiensi proses bisnis 25%, efisiensi titik bongkar muat unloading and physical document efficiency, and is targeted
67%, efisiensi pembongkaran dan dokumen fisik 50%, to provide efficiency in reducing the cost of goods security
serta ditargetkan akan memberikan efisiensi penurunan checks by 30%.
biaya pemeriksaan keamanan barang sebesar 30%.
6. People Development 6. People Development
Peningkatan kompetensi karyawan pada bidang cargo & Increased employee competence in the field of cargo &
logistics melalui training 10 peserta dari kantor pusat dan logistics through training 10 participants from the head
kantor cabang terkait Inductory Cargo & Logistics oleh office and branch offices related to Inductory Cargo &
instruktur dari LPTL Trisakti yang bersertifikasi IATA telah Logistics by instructors from IATA certified LPTP Trisakti
dilaksanakan pada 18-20 Desember 2023 secara online, has been carried out online on December 18 to 20, 2023
serta dilanjutkan ujian sertifikasi IATA pada 27 Januari 2024. and continued with the IATA certification exam on January
27, 2024.
2023 Sustainability Report 91
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Upaya untuk menstimulus cargo demand berfokus pada 3 Efforts to stimulate cargo demand focus on 3 strategies, including
strategi, meliputi airline-led, forwarder-led, dan commodity-led airline-led, forwarder-led, and commodity-led development. PT
development. PT Angkasa Pura I berkomitmen merealisasikan Angkasa Pura I is committed to realizing the following strategic
program strategis sebagai berikut: programs:
1. Airline Led Partnership with Rusky Aero Indonesia: 1. Airline Led Partnership with Rusky Aero Indonesia: The
Penandatanganan nota kesepahaman sebagai langkah signing of a memorandum of understanding as the first step
awal bagi kedua perusahaan dalam hal kerja sama bisnis for both companies in terms of cooperation in the cargo
kargo dan logistik di bandara yang dikelola PT Angkasa and logistics business at airports managed by PT Angkasa
Pura I, yang terdiri dari pengiriman madya (middle Pura I, which consists of middle mile delivery, air freighter,
mile delivery), air freighter, pengangkutan port-to-port port-to-port transportation by air, regulated agent, and
melalui udara, regulated agent, serta pergudangan atau warehousing.
warehousing.
2. Commodity Led – Air Cargo Marine Hub: Memproyeksikan 2. Commodity Led - Air Cargo Marine Hub: Projecting
bandara menjadi bandara pengumpul (hub) untuk sentra- the airport to become a hub airport for strategic cargo
strategis pengangkutan kargo berdasarkan potensi transportation centers based on commodity potential,
komoditas, meliputi produk-produk perikanan (marine including fishery products (marine cargo) as well as agro-
cargo) juga agroindustri. industry.
3. Forwarder Led: Kolaborasi BUMN Klaster Logistik dengan 3. Forwarder Led: Collaboration of Logistics Cluster SOEs
Konsep Sinergi dan Integrasi Logistik Indonesia, yaitu Joint with the Concept of Synergy and Integration of Indonesian
Product & Project, Joint Operation serta Joint Platform. Logistics, namely Joint Product & Project, Joint Operation
Pembentukan inisiatif quick wins sebagai bentuk tindak and Joint Platform. The establishment of quick wins
lanjut atas konsep kolaborasi yang berkaitan dengan PT initiatives as a form of follow-up to the collaboration concept
Angkasa Pura I Group, meliputi: related to PT Angkasa Pura I Group, including:
Sinergi Inisiatif
Sinergy Initiatives
1. Ekstensifikasi Layanan Air Freight Special Cargo
Produk 2. Intensifikasi Layanan D2D Quick Cargo Air Freight
Product 1. Air Freight Special Cargo Service Extensification
2. Intensification of D2D Quick Cargo Air Freight Services
1. Ekosistem Simpul Logistik Airport
Pasar 2. Cargo Owner BUMN - Special Handling Cargo
Market 1. Airport Logistics Node Ecosystem
2. SOE Cargo Owner - Special Handling Cargo
1. GLID Platform - 4PL Logistics Service
Platform
1. GLID Platform - 4PL Logistics Service
Bandara Internasional Yogyakarta Kulon Progo dan Yogyakarta International Airport Kulon Progo and Sentani
Bandara Sentani Jayapura menjadi pilot project yang Airport Jayapura are pilot projects that prioritize multimodal
mengedepankan kolaborasi multimoda sea-air-ground sea-air-ground transportation collaboration with a potential
transportation dengan potensi peningkatan volume volume increase of 7 (seven) thousand tons per year.
sebesar 7 (tujuh) ribu ton per tahun. Sinergi tersebut The synergy involves PT Angkasa Pura Logistik and PT
melibatkan PT Angkasa Pura Logistik dan PT Angkasa Angkasa Pura Kargo, as well as cooperation with cargo
Pura Kargo, serta kerja sama dengan BUMN cargo owner owner SOEs, namely PT Bio Farma (Persero) and Perum
yaitu PT Bio Farma (Persero) dan Perum BULOG. BULOG.
PT Angkasa Pura I melakukan langkah-langkah inisiatif ini PT Angkasa Pura I took these initiative steps to increase
untuk meningkatkan volume kargo yang akan berdampak cargo volume which will have an impact on increasing
pada peningkatan kontribusi finansial bagi perusahaan. financial contributions to the company. The actualization of
Aktualisasi dari gagasan perusahaan tecermin melalui efisiensi the company’s ideas is reflected through business process
proses bisnis untuk mereduksi turnaround time waktu proses efficiency to reduce turnaround time for cargo handling, reduce
penanganan kargo, mereduksi total logistics cost, digitalisasi total logistics costs, digitize business processes, and provide
proses bisnis, serta memberikan pelayanan fasilitas yang prima excellent facility services to meet customer needs.
guna memenuhi kebutuhan customer.
Pada tahun pelaporan, peningkatan trafik kargo tercatat In the reporting year, the increase in cargo traffic was recorded
mengalami peningkatan sebesar 3,69% dari 464.433 ton pada to have increased by 3.69% from 464,433 tons in 2022 to
tahun 2022 menjadi 481.556 ton di tahun 2023. Angka ini 481,556 tons in 2023. This figure is the amount of freight cargo
adalah jumlah kargo barang, tetapi tidak termasuk kargo koper but does not include passenger luggage cargo carried by
(bagasi) penumpang yang masuk pada badan pesawat karena aircraft because each airline handles passenger luggage. The
maskapai penerbangan masing-masing yang menangani koper following is data regarding PT Angkasa Pura I’s cargo.
penumpang. Berikut adalah data mengenai kargo PT Angkasa
Pura I.
92 Laporan Keberlanjutan 2023
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Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Total Kargo Domestik yang Tiba dan Meninggalkan Bandara Menurut Jenis Penerbangan (Ton)
Total Domestic Cargo Arriving and Leaving the Airport by Flight Type (Tons)
Jenis Pesawat
2023 2022 2021
Aircraft Type
Penerbangan domestik
428.141 429.061 407.356
Domestic flights
Penerbangan internasional
53.414 35.372 26.532
International flights
Total 481.556 433.887 436.049
Total Kargo Domestik yang Tiba di Bandara Menurut Cara Penerbangan (Ton)
Total Domestic Cargo Arriving at Airports by Flight Method (Tons)
Jenis Pesawat
2023 2022 2021
Aircraft Type
Kargo oleh pesawat komersial
135.050 119.650 121.344
Cargo by commercial aircrafts
Kargo oleh pesawat kargo
24.436 49.614 46.043
Cargo by cargo aircrafts
Kargo oleh pesawat pemerintah
11 - -
Cargo by government aircrafts
Kargo oleh pesawat lainnya
14.493 260 217
Cargo by other aircrafts
Total 173.991 169.524 167.604
Total Kargo Domestik yang Meninggalkan Bandara Menurut Cara Penerbangan (Ton)
Total Domestic Cargo Leaving the Airport by Flight Method (Tons)
Jenis Pesawat
2023 2022 2021
Aircraft Type
Kargo oleh pesawat komersial
209.829 114.642 118.597
Cargo by commercial aircrafts
Kargo oleh pesawat kargo
4.769 9.134 7.732
Cargo by cargo aircrafts
Kargo oleh pesawat pemerintah
3 - -
Cargo by government aircrafts
Kargo oleh pesawat lainnya
39.550 1.526 1.276
Cargo by other aircrafts
Total 254.151 125.303 127.605
2023 Sustainability Report 93
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Total Kargo Internasional yang Tiba di Bandara Menurut Cara Penerbangan (Ton)
Total International Cargo Arriving at Airports by Flight Method (Tons)
Jenis Pesawat
2023 2022 2021
Aircraft Type
Kargo oleh pesawat komersial
20.931 7.433 5.915
Cargo by commercial aircrafts
Kargo oleh pesawat kargo
5.535 9.644 5.703
Cargo by cargo aircrafts
Kargo oleh pesawat pemerintah
10 - 7
Cargo by government aircrafts
Kargo oleh pesawat lainnya
826 - -
Cargo by other aircrafts
Total 27.302 17.077 11.625
Total Kargo Internasional yang Meninggalkan Bandara Menurut Cara Penerbangan (Ton)
Total International Cargo Leaving the Airport by Flight Method (Tons)
Jenis Pesawat
2023 2022 2021
Aircraft Type
Kargo oleh pesawat komersial
25.247 15.419 12.443
Cargo by commercial aircrafts
Kargo oleh pesawat kargo
524 2.871 2.449
Cargo by cargo aircrafts
Kargo oleh pesawat pemerintah
35 - 7
Cargo by government aircrafts
Kargo oleh pesawat lainnya
308 - -
Cargo by other aircrafts
Total 26.114 18.290 14.899
Catatan: angka pergerakan trafik kargo di atas belum memperhitungkan Note: the above cargo traffic movement figures have not taken cargo movements
pergerakan kargo dari Bandara Sentani Jayapura karena sistem pengolahan data from Sentani Airport Jayapura into account because the traffic data processing
trafik masih berada dalam proses integrasi. system is still in the process of integration.
Salah satu faktor penting yang menjadi perhatian perusahaan One of the important factors that become the company’s
dalam bisnis kargo adalah terkait keamanan. Untuk menjaga concern in the cargo business is security. To maintain cargo
keamanan kargo, PT Angkasa Pura I menerapkan prosedur security, PT Angkasa Pura I implements inspection procedures
pemeriksaan berupa pengendalian keamanan (security control) in the form of security control of cargo and post, security
kargo dan pos, pemeriksaan keamanan (security screening) screening of cargo and post, security control of ground
kargo dan pos, pengendalian keamanan transportasi darat transportation of inspected cargo and post, and security
kargo dan pos yang telah diperiksa, serta perlindungan protection of inspected cargo and post. Details of these security
keamanan (security protection) kargo dan pos yang telah measures are as follows:
diperiksa. Rincian dari langkah-langkah keamanan tersebut
sebagai berikut:
1. Personel Airport Security dengan lisensi yang masih 1. Airport Security personnel with a valid license will conduct
berlaku akan melakukan pemeriksaan keamanan (security security screening.
screening).
2. Langkah-langkah keamanan dalam penanganan kargo dan 2. Security measures in cargo and postal handling include:
pos meliputi:
a. Penerimaan; a. Reception.
b. Pemeriksaan; b. Inspection.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
c. Penumpukan; c. Stacking.
d. Perlindungan keamanan kargo dan pos; dan d. Cargo and postal security protection; and
e. Serah terima kargo dan pos ke Badan Usaha Angkutan e. Handover of cargo and post to Air Transport Business
Udara atau Perusahaan Angkutan Udara Asing Entity or Foreign Air Transport Company
3. Langkah-langkah keamanan dalam proses penerimaan 3. Security measures in the cargo and postal receiving
kargo dan pos meliputi: process include:
a. Pemeriksaan dokumen; a. Document inspection.
b. Pemeriksaan visual kemasan kargo; b. Visual inspection of cargo packaging.
4. Personel Airport Security melakukan pemeriksaan terhadap 4. Airport Security personnel inspect the Entry Permit of the
Tanda Izin Masuk orang berupa pas orang dan/atau person such as the person’s pass and/or Airway Bill and
Surat Muatan Udara (Airway Bill) serta Tanda Izin Masuk the Vehicle Entry Permit such as the Carrier Entry Permit.
Kendaraan berupa Tanda Izin Masuk Pengangkut.
5. Personel Airport Security melakukan pemeriksaan terhadap 5. Airport Security personnel inspect people and their luggage
orang dan barang bawaannya menuju ke Daerah Keamanan heading to the Security Restricted Area using security
Terbatas (Security Restricted Area) dengan menggunakan equipment or by manual means to prevent unlawful acts.
peralatan keamanan atau secara manual untuk mencegah
terjadinya tindakan yang melawan hukum.
6. Personel Airport Security wajib melakukan pengendalian 6. Airport Security personnel must carry out security control of
keamanan terhadap kendaraan pengangkut kargo dan pos cargo and postal transportation vehicles from the Regulated
dari Regulated Agent (RA) dengan melakukan pemeriksaan Agent (RA) by checking for completeness and suitability:
terhadap kelengkapan dan kesesuaian:
a. Surat Muatan Udara (Airway Bill); a. Airway Bill;
b. Deklarasi Keamanan Kiriman (Consignment Security b. Consignment Security Declaration (CSD);
Declaration/CSD);
c. Keutuhan label keamanan kendaraan dan segel plastik c. The integrity of the vehicle security tag and solid
solid kendaraan pengangkut serta pencocokan nomor plastic seal of the transport vehicle and matching the
registrasi; registration number;
d. Pemeriksaan Pas Bandar Udara untuk orang; d. Airport Pass inspection for persons;
e. Pemeriksaan Pas Bandar Udara untuk kendaraan; e. Airport Pass inspection for vehicles;
f. Pemeriksaan tanda pengenal inspektur Direktorat f. Inspection of the Directorate General and Airport
Jenderal dan Kantor Otoritas Bandar Udara untuk Authority Office inspectors’ identification badges for
inspektur penerbangan; serta flight inspectors; and
g. Pemeriksaan keamanan terhadap kendaraan, orang, g. Security checks on vehicles, people, and goods,
dan barang, kecuali muatan kendaraan berupa except for vehicle cargo and postal loads that
kargo dan pos yang sebelumnya telah melalui proses have previously gone through an inspection or control
pemeriksaan atau pengendalian oleh regulated agent process by a regulated agent or known consignor.
atau pengirim pabrikan (known consignor).
7. Personel Airport Security melakukan langkah-langkah 7. Airport Security personnel conduct security check
pemeriksaan keamanan terkait pendelegasian Badan procedures related to the delegation of Air Transport
Usaha Angkutan Udara (BUAU) dan Perusahaan Angkutan Business Enterprise (BUAU) and Foreign Air Transport
Udara Asing (PAUA) sebagai berikut: Company (PAUA) as follows:
a. Melakukan pemeriksaan dokumen pengangkutan a. Checking transportation documents including:
berupa:
• Administrasi; • Administration;
• Surat Muatan Udara (Airway Bill); • Airway Bill;
• Pemberitahuan Tentang Isi (PTI); dan • Notice of Contents (NoC); and
• Dokumen lain yang diperlukan dalam pengangkutan • Other documents required in the transportation of
kargo dan pos tertentu. certain cargo and post.
b. Pemeriksaan dokumen lain sebagai prosedur b. Other document checks as procedures for the
pengangkutan kargo dan pos tertentu antara lain: transportation of certain cargo and mail that
include:
• Pernyataan pengiriman (shipper declaration) untuk • Shipper declaration for dangerous goods;
barang berbahaya; • License of ownership or use of explosives from the
• Surat izin kepemilikan atau penggunaan bahan authorized agency;
peledak dari instansi berwenang; • Quarantine license for animals and plants from the
• Surat izin karantina untuk hewan dan tumbuhan competent authority;
dari instansi berwenang; • License of ownership or use of archaeological
• Surat izin kepemilikan atau penggunaan barang items and objects from the competent authority;
dan benda purbakala dari instansi berwenang; dan and
• Surat izin kepemilikan atau penggunaan nuklir, • Nuclear, biological, chemical, and radioactive
biologi, kimia, dan radioaktif dari instansi possession or use license from the competent
berwenang. authority.
c. Melakukan pemeriksaan keamanan terhadap seluruh c. Conduct security checks on all cargo and postal items
2023 Sustainability Report 95
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
barang kargo dan pos dengan menggunakan peralatan using security equipment or manual checks;
keamanan atau pemeriksaan secara manual;
d. Setiap kargo dan pos yang telah melalui mesin X-Ray d. Every cargo and post that has gone through the X-Ray
wajib melewati pemeriksaan lanjutan (sekunder) machine is required to pass a secondary inspection
dengan pendeteksi bahan peledak (explosive trace with an explosive trace detector randomly as much as
detector) secara acak (random) sebanyak 10% dan 10% and if the potential threat increases, then there is
apabila potensi ancaman meningkat, maka terdapat an adjustment in the level of inspection with the threat
penyesuaian tingkat pemeriksaan dengan tingkat level;
ancaman;
e. Menerbitkan status keamanan kiriman (Consignment e. Issuing a Consignment Security Declaration (CSD) for
Security Declaration/CSD) untuk masing-masing surat each airway bill; and
muatan udara (Airway Bill); dan
f. Memasang label pemeriksaan keamanan (label f. Attach a security check label to cargo and postal items
security check) terhadap barang kargo dan pos yang that have passed the security check.
telah melewati pemeriksaan keamanan.
8. Personel Airport Security melakukan pengawasan dan 8. Airport Security personnel conduct security surveillance
pengendalian keamanan di terminal kargo dan pos dengan and control at cargo and postal terminals by physical check
cek fisik dan/atau menggunakan kamera CCTV. and/or using CCTV cameras.
9. Langkah-langkah pemeriksaan keamanan kargo dan pos 9. High risk cargo and postal security inspection measures
yang berisiko tinggi (high risk cargo) antara lain: include:
a. Pemeriksaan dilakukan dengan pendeteksi bahan a. Examination is carried out with an explosive detector;
peledak (explosive detector);
b. Bekerja sama dengan Kepolisian dalam hal b. Cooperate with the Police in the case of inspection
pemeriksaan dengan menggunakan anjing (canine/ using dogs (canine/K-9);
K-9);
c. Pemeriksaan keamanan lain yang diperlukan. c. Other necessary security checks.
10. Melakukan pencatatan terhadap seluruh kegiatan 10. Record all security control activities at cargo and postal
pengendalian keamanan di terminal kargo dan pos. terminals.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Rantai Pasokan PT Angkasa Pura I [GRI 2-6, 204-1, 308-1, 414-1]
PT Angkasa Pura I Supply Chain
PT Angkasa Pura I memahami pentingnya menjaga tata PT Angkasa Pura I understands the importance of maintaining
kelola rantai pasokan demi menunjang kelancaran kegiatan supply chain governance to support smooth operational
operasional. Kesuksesan PT Angkasa Pura I tidaklah terlepas activities. The success of PT Angkasa Pura I is attributed to the
dari dukungan seluruh pemangku kepentingan perusahaan, support of all the company’s stakeholders, one of which is the
salah satunya adalah sumber daya dari pemasok. Untuk itu, PT resources from suppliers. For this reason, PT Angkasa Pura I
Angkasa Pura I senantiasa berupaya untuk menjalin komunikasi always strives to establish transparent two-way communication
dua arah yang transparan dengan pihak penyedia barang with the providers of goods and services. In its implementation,
dan jasa. Dalam pelaksanaannya, kebijakan pengadaan PT PT Angkasa Pura I’s procurement policy takes into account
Angkasa Pura I memperhatikan aspek lingkungan dan sosial environmental and social aspects to ensure sustainable
untuk menjamin praktik keberlanjutan dalam rantai pasokan. practices in the supply chain. Before cooperating, providers of
Sebelum melakukan kerja sama, para penyedia barang dan/ goods and / or services must fulfill the following environmental
atau jasa wajib memenuhi ketentuan lingkungan dan sosial and social provisions: [GRI 3-3] [GRI 205-2] [GRI 308-1] [GRI 414-1]
sebagai berikut: [GRI 3-3] [GRI 205-2] [GRI 308-1] [GRI 414-1]
1. Pemenuhan aspek lingkungan melalui proses pengadaan 1. Fulfillment of environmental aspects through the
barang dan/atau jasa yang ramah lingkungan; procurement process of goods and/or services that are
2. Pemenuhan aspek legalitas sebagai penyedia barang environmentally friendly;
dan/atau jasa dengan kepemilikan sertifikat atau izin dari 2. Fulfillment of legality aspects as a provider of goods and/or
instansi pemerintah Republik Indonesia yang berwenang; services by having a certificate or license from an authorized
dan government agency of the Republic of Indonesia; and
3. Pemenuhan aspek teknis melalui penyediaan barang dan/ 3. Fulfillment of technical aspects through the provision of
atau jasa dengan kualitas terbaik. goods and/or services of the highest quality.
Pelaksanaan transparansi proses pengadaan barang/jasa The implementation of the transparency of the goods/services
terwujud melalui sistem informasi pengadaan barang dan/ procurement process is realized through the information system
atau jasa milik PT Angkasa Pura I yaitu APPro (Angkasa Pura for the procurement of goods and/or services owned by PT
I Procurement) dengan alamat situs web https://eproc.ap1. Angkasa Pura I, namely APPro (Angkasa Pura I Procurement)
co.id. Pada tahun pelaporan, terdapat kurang lebih 3.636 with the website address https://eproc.ap1.co.id. In the
penyedia barang dan/atau jasa yang terbukti valid melalui reporting year, there were approximately 3,636 providers
metode prakualifikasi. of goods and/or services that were proven valid through the
prequalification method.
Proses pengadaan barang/jasa PT Angkasa Pura I turut PT Angkasa Pura I’s goods/services procurement process also
mendukung program penguatan perekonomian lokal dan supports the government’s program to strengthen the local
nasional dari pemerintah. Komitmen ini terwujud melalui and national economy. This commitment is realized through
penyusunan prioritas kerja sama dengan penyedia barang dan/ the preparation of priority cooperation with providers of goods
atau jasa yang beroperasi berdasarkan peraturan perundang- and/or services that operate based on the laws and regulations
undangan Republik Indonesia. Komitmen perusahaan ini of the Republic of Indonesia. The company’s commitment is
tecermin pada tahun 2023, PT Angkasa Pura I memiliki total reflected in the year 2023, PT Angkasa Pura I has a total of
3.636 penyedia barang/jasa dengan 99% dari mereka adalah 3,636 goods/services providers with 99% of them are local
penyedia barang dan/atau jasa lokal Indonesia. Persentase Indonesian goods and/or services providers. The percentage
nilai kontrak penyedia barang/jasa dari luar Indonesia adalah of the value of contracts for goods/services from outside
sebesar 0,63% dari nilai total kontrak pengadaan barang/jasa Indonesia is 0.63% of the total value of procurement contracts
PT Angkasa Pura I. for goods/services by PT Angkasa Pura I.
2023 Sustainability Report 97
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Selaras dengan komitmen yang dimiliki PT Angkasa Pura I Along with the commitment of PT Angkasa Pura I in eradicating
dalam memberantas tindak korupsi dan penyuapan serta corruption and bribery and the direction of the President
arahan Presiden Republik Indonesia dalam Strategi Nasional of the Republic of Indonesia in the National Strategy for the
Pencegahan dan Pemberantasan Korupsi Jangka Panjang Prevention and Eradication of Long-Term Corruption 2012-
2012-2025, PT Angkasa Pura I telah menerapkan SNI ISO 2025, PT Angkasa Pura I has implemented SNI ISO 37001:
37001:2016 tentang Sistem Manajemen Anti Penyuapan 2016 on Anti-Bribery Management System (“ABMS”). The
(SMAP). Penerapan SMAP ini tidak hanya untuk internal implementation of this ABMS is not only for internal companies,
perusahaan, tetapi juga rantai pasokan PT Angkasa Pura I but also the supply chain of PT Angkasa Pura I through ABMS
melalui komunikasi kebijakan SMAP. Penyedia barang dan/ policy communication. Providers of goods and / or services
atau jasa yang telah menerima komunikasi mengenai SNI that have received communication regarding SNI ISO 37001:
ISO 37001:2016 tentang Sistem Manajemen Anti Penyuapan 2016 on Anti-Bribery Management System (“ABMS”) in 2023
(SMAP) pada tahun 2023 sebagai berikut: [GRI 205-2] as follows: [GRI 205-2]
Total penyedia barang dan/
atau jasa yang telah menerima
Persentase yang telah menerima
komunikasi mengenai kebijakan
komunikasi mengenai kebijakan
Total penyedia barang dan/atau dan prosedur SMAP per
dan prosedur SMAP (%) per
Keterangan jasa per 31 Desember 2023 31 Desember 2023
31 Desember 2023
Description Total of goods and/or services Total goods and/or service Percentage who have received
providers as of December 31, 2023 providers that have received communication on ABMS policies
communication on ABMS policies and procedures as of
and procedures as of December 31, 2023
December 31, 2023.
Penyedia barang dan/atau jasa
3.636 3.636 100%
Goods and/or service providers
Kontribusi PT Angkasa Pura I terhadap Tingkat
Komponen Dalam Negeri (TKDN)
PT Angkasa Pura I’s Contribution to the Domestic Component Level (TKDN)
PT Angkasa Pura I berkomitmen mendukung program PT Angkasa Pura I is committed to supporting government
pemerintah dalam memperkuat perekonomian lokal dan programs in strengthening the local and national economy.
nasional. Komitmen ini sejalan dengan Instruksi Presiden This commitment is in line with Presidential Instruction Number
(INPRES) Nomor 2 Tahun 2022 Tanggal 30 Maret 2022 2 of 2022 Dated March 30, 2022, on the Acceleration of
tentang Percepatan Peningkatan Penggunaan Produk Dalam Increasing the Use of Domestic Products and Products of
Negeri dan Produk Usaha Mikro, Usaha Kecil, dan Koperasi Micro, Small, and Cooperative Enterprises in the Framework
Dalam Rangka Menyukseskan Gerakan Nasional Bangga of Successful National Proud Movement Made in Indonesia in
Buatan Indonesia pada Pelaksanaan Pengadaan Barang/Jasa the Implementation of Government Procurement of Goods /
Pemerintah. Services.
PT Angkasa Pura I memprioritaskan barang dan/atau jasa yang PT Angkasa Pura I prioritizes goods and/or services that are
merupakan produk buatan anak bangsa. Selain itu, perusahaan products of the country’s people. Additionally, the company
memprioritaskan kerja sama dengan penyedia barang dan/ prioritizes cooperation with providers of goods and/or services
atau jasa yang beroperasi berdasarkan Peraturan Perundang- operating under the Laws and Regulations of the Republic of
Undangan Republik Indonesia. Pengadaan pembelian barang- Indonesia. Procurement of imported goods is always going
barang impor senantiasa melalui proses evaluasi dan hanya through an evaluation process and is only an option if the
menjadi pilihan apabila barang dan/atau jasa tidak tersedia dari goods and/or services are not available from within the country.
dalam negeri.
Keseriusan PT Angkasa Pura I dalam menggunakan produk The commitment of PT Angkasa Pura I in using domestic
dalam negeri juga terwujud melalui pembentukan tim khusus products is also manifested through the establishment of a
yaitu Tim Peningkatan Penggunaan Produk Dalam Negeri special team, the Team for Increasing the Use of Domestic
(P3DN) yang menangani langsung implementasi P3DN. Tim ini Products (P3DN), which directly handles the implementation of
memiliki tugas sebagai berikut: P3DN. This team has the following tasks:
1. Menetapkan, meninjau, dan mengevaluasi kebijakan 1. Establish, review, and evaluate P3DN policies;
P3DN;
2. Membina, mengarahkan, serta menetapkan sasaran, 2. Foster, direct, and establish goals, plans, and systems of
rencana, dan sistem tata kerja untuk pengembangan, work for the development, implementation, and continuous
penerapan, dan peningkatan berkelanjutan P3DN; improvement of P3DN;
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
3. Menyediakan sumber daya yang cukup dan tepat untuk 3. Providing sufficient and appropriate resources for the
penerapan P3DN yang efektif; dan effective implementation of P3DN; and
4. Melakukan pengawasan terhadap penerapan dan 4. Supervising the implementation and effectiveness of P3DN
keefektifan kebijakan P3DN. policies.
Dengan keberadaan tim P3DN, PT Angkasa Pura I berharap With the existence of the P3DN team, PT Angkasa Pura I
dapat secara aktif berkontribusi dalam meningkatkan hopes to actively contribute to improving the nation’s economy
perekonomian bangsa melalui penggunaan produk dalam through the use of domestic products.
negeri.
Pada periode pelaporan, 97% penyedia barang dan/atau jasa During the reporting period, 97% of providers of goods and /
yang bekerja sama dengan PT Angkasa Pura I merupakan or services that cooperated with PT Angkasa Pura I were local
penyedia barang dan/atau jasa lokal Indonesia. PT Angkasa Indonesian providers of goods and / or services. PT Angkasa
Pura I melakukan pencatatan terhadap TKDN dari Januari Pura I recorded TKDN from January to December 2023 with a
hingga Desember 2023 dengan jumlah nilai kontrak Rp0,804 total contract value of IDR 0.804 trillion, while the realization of
triliun, sedangkan realisasi penggunaan produk dalam negeri the use of domestic products amounted to IDR 0.516 trillion or
sebesar Rp0,516 triliun atau 64,18% dari seluruh pengadaan 64.18% of all procurement of goods and services. Periodically,
barang dan jasa. Secara berkala, PT Angkasa Pura I melaporkan PT Angkasa Pura I reports the TKDN to the Ministry of SOEs.
TKDN tersebut kepada Kementerian BUMN. [OJK B.1] [OJK B.1]
Tidak hanya pada internal perusahaan, PT Angkasa Pura I Not only in the internal company, PT Angkasa Pura I also strives
juga berupaya untuk melakukan pencegahan praktik korupsi to prevent corruption and gratification practices in the external
dan gratifikasi pada eksternal perusahaan. Untuk menghindari of the company. To avoid corruption and gratification practices
praktik korupsi dan gratifikasi dalam sistem penyediaan barang in the system of supplying goods and services, PT Angkasa
dan jasa, PT Angkasa Pura I melakukan sosialisasi kepada Pura I conducts socialization to partners of goods and services
mitra penyedia barang dan jasa. Seluruh mitra PT Angkasa providers. All partners of PT Angkasa Pura I were informed
Pura I telah mendapatkan sosialisasi terkait hal ini dan diminta about this issue and asked to sign an integrity pact as proof of
menandatangani pakta integritas sebagai bukti komitmen their commitment.
mereka.
Bahwa sejak tahun 2020, proses pengadaan di PT Angkasa Whereas since 2020, the procurement process at PT Angkasa
Pura I telah tersentralisasi atau semua proses pengadaan Pura I has been centralized or all procurement processes for
barang dan/atau jasa dilakukan di kantor pusat, sehingga goods and/or services are carried out at the head office, so that
terkait sosialisasi kepada penyedia barang dan/atau jasa related socialization to providers of goods and / or services is
dilakukan melalui e-mail blasting dan tidak dapat dikategorikan carried out through e-mail blasting and cannot be categorized
berdasarkan wilayah. by region.
Pendekatan Terhadap Pajak [GRI 207-1]
Approach to Tax
Pajak memiliki peran penting tidak hanya dalam mendukung Taxes have an important role not only in supporting PT Angkasa
operasional PT Angkasa Pura I yang berhubungan dengan Pura I’s operations related to company finances, but also as
finansial perusahaan, tetapi juga sebagai sumber pendapatan a source of state revenue that can encourage infrastructure
negara yang dapat mendorong perkembangan infrastruktur, development, improve people’s welfare, and play an important
meningkatkan kesejahteraan rakyat, dan berperan penting role in the development of economic policy. Given the
dalam pengembangan kebijakan ekonomi. Mengingat importance of taxes for the development of the company, thus
pentingnya pajak bagi perkembangan perusahaan, maka dari PT Angkasa Pura I continues to be committed in carrying out
itu PT Angkasa Pura I terus berkomitmen dalam menjalankan tax rights and obligations consistently and in accordance with
hak dan kewajiban perpajakan secara konsisten dan sesuai applicable laws and regulations. [GRI 3-3]
dengan ketentuan perundang-undangan yang berlaku. [GRI
3-3]
PT Angkasa Pura I menetapkan strategi pajak yang didasarkan PT Angkasa Pura I establishes a tax strategy based on applicable
terhadap ketentuan perpajakan yang berlaku yang ditujukan tax provisions intended to reduce the cost of tax compliance.
untuk menurunkan biaya kepatuhan perpajakan (cost of tax The tax strategy is outlined in the form of studies, due diligence,
compliance). Strategi perpajakan tersebut dituangkan dalam and implemented into tax policies in the company’s internal
bentuk kajian, uji tuntas, dan diimplementasikan ke dalam financial system.
kebijakan perpajakan di internal keuangan perusahaan.
Posisi tertinggi dalam tingkat eksekutif yang meninjau dan The highest position in the executive level that reviews and
menyetujui strategi pajak adalah Vice President Accounting. approves tax strategies is the Vice President Accounting. The
Strategi pajak yang dilakukan oleh PT Angkasa Pura I tax strategy carried out by PT Angkasa Pura I is by conducting
yaitu dengan melakukan peninjauan kebijakan secara rutin regular and periodic policy reviews every year in anticipation of
2023 Sustainability Report 99
Page 100
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
dan berkala setiap tahun sebagai antisipasi perubahan changes in tax regulations in Indonesia which are quite dynamic
peraturan perpajakan di Indonesia yang cukup dinamis juga as well as adjusting to company conditions. In the last few years,
menyesuaikan dengan kondisi perusahaan. Dalam beberapa PT Angkasa Pura I has adjusted the tax strategy including by
tahun terakhir, PT Angkasa Pura I menyesuaikan strategi pajak doing tax saving in terms of Income Tax 21 (PPh 21) obligations
diantaranya dengan melakukan tax saving dari sisi kewajiban and optimizing tax credits due to the growth in the number of
Pajak Penghasilan 21 (PPh 21) dan melakukan optimalisasi passengers and aircraft that have begun to increase.
kredit pajak dikarenakan pertumbuhan jumlah penumpang dan
pesawat terbang yang sudah mulai meningkat.
Tata Kelola dan Manajemen Risiko Pajak [GRI 207-2]
Governance and Tax Risk Management
Mengingat pentingnya pajak, maka PT Angkasa Pura I Due to the importance of taxes, PT Angkasa Pura I instills
menanamkan kesadaran akan hak dan tanggung jawab pajak awareness of the company’s tax rights and responsibilities
perusahaan secara menyeluruh kepada seluruh lini bisnis dan thoroughly to all business and functional lines of the company.
fungsional perusahaan. Secara khusus, PT Angkasa Pura Particularly, PT Angkasa Pura I has procedures to identify,
I memiliki prosedur untuk mengidentifikasi, mengelola, dan manage, and monitor operational risks, including tax risks.
memonitor risiko operasional, termasuk di dalamnya risiko
pajak.
Setiap lini bisnis dan transaksi masing-masing memiliki peran Each line of business and transaction has a role to identify,
untuk melakukan identifikasi, pengelolaan, dan pengawasan manage, and monitor the company’s tax risks. This is carried
atas risiko perpajakan perusahaan. Hal ini dilakukan dalam out in order to mitigate the occurrence of tax risks that may
rangka memitigasi atas terjadinya risiko pajak yang mungkin occur in every business activity and transaction of the company.
terjadi dalam setiap aktivitas bisnis dan transaksi perusahaan. This will ultimately encourage business efforts to continue to
Hal ini pada akhirnya akan mendorong upaya bisnis untuk grow and support PT Angkasa Pura I’s sustainability initiatives
terus berkembang dan mendukung inisiatif keberlanjutan PT on an ongoing basis.
Angkasa Pura I secara berkesinambungan.
Pengelolaan pajak dalam PT Angkasa Pura I dilakukan oleh Tax management in PT Angkasa Pura I is carried out by the
Tax Management Department yang berada di bawah Vice Tax Management Department which is subordinated to the Vice
President Accounting. Tax Management Department dipimpin President of Accounting. The Tax Management Department is
oleh pejabat setingkat senior manager dan memiliki fungsi led by a senior manager level official and has the main function
utama untuk memastikan pemenuhan kewajiban perpajakan to ensure the fulfillment of tax obligations and compliance with
dan kepatuhan terhadap peraturan perpajakan. tax regulations.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Dalam pemenuhan kewajiban perpajakan, Tax Management In fulfilling tax obligations, the Tax Management Department is
Department dibagi menjadi 3 (tiga) fungsi utama, yaitu fungsi divided into 3 (three) main functions, namely the tax compliance
ketaatan pajak, fungsi pengawasan pemenuhan pajak, dan function, the tax compliance monitoring function, and the
fungsi pengelolaan risiko dan perencanaan pajak. Strategi risk management and tax planning function. Tax strategies
perpajakan dibuat dan disusun oleh Tax Advisory Function are created and prepared by the Tax Advisory Function and
dan diterapkan oleh Tax Compliance Function. Sementara itu, implemented by the Tax Compliance Function. Meanwhile,
pengawasan pemenuhan kewajiban perpajakan dilakukan oleh monitoring the fulfillment of tax obligations is carried out by
Tax Dispute Function. Hasil temuan dari Tax Dispute Function the Tax Dispute Function. The findings of the Tax Dispute
akan diberikan ke Tax Advisory Function untuk bahan penilaian, Function will be provided to the Tax Advisory Function for
evaluasi dan menganalisa implikasi pajak, serta melakukan assessment, evaluation, and analysis of tax implications, as
rekomendasi perbaikan strategi perpajakan kedepannya. well as recommendations for future tax strategy improvements.
Pengelolaan perpajakan dilakukan sesuai tata kelola organisasi Tax management is carried out in accordance with the
yang telah ditetapkan oleh Tax Advisory Function dan organizational governance established by the Tax Advisory
berkonsultasi secara rutin dengan ahli perpajakan perusahaan. Function and in regular consultation with the company’s tax
Tim ahli perpajakan perusahaan terdiri dari Gugus Tugas Tax experts. The company’s taxation expert team consists of the
Management dan Konsultan Pajak yang membantu perusahaan Tax Management Task Force and Tax Consultants who assist
dalam memberikan asistensi terhadap Tax Management the company in providing assistance to the Tax Management
Department dalam upaya tax planning perusahaan. Selain Department in the company’s tax planning efforts. Additionally,
itu, ahli perpajakan perusahaan juga melakukan prosedur the company’s taxation experts also conduct regular audit
pemeriksaan secara berkala melalui tax due diligence review. procedures through tax due diligence reviews.
Perusahaan menjunjung tinggi etika profesi dan integritas dalam The company upholds professional ethics and integrity in
menjalankan kewajiban perpajakan. Kode etik yang tertuang carrying out tax obligations. The code of ethics contained in
dalam pedoman etika usaha dan etika bekerja yang dibuat oleh the business ethics and work ethics guidelines made by the
perusahaan menjadi standar etika dalam setiap interaksi antara company becomes the ethical standard in every interaction
perusahaan dengan mitra bisnis maupun dengan otoritas pajak. between the company and business partners and the tax
authorities.
Strategi perpajakan dikelola oleh Tax Management Department The tax strategy is managed by the Tax Management
dengan persetujuan dari Direktur Keuangan dan Manajemen Department with the approval of the Director of Finance and Risk
Risiko. Strategi perpajakan kemudian akan ditinjau kembali Management. The tax strategy will then be reviewed regularly
secara rutin dan akan menjadi bagian yang tidak terpisahkan and will become an integral part of the preparation of the
dari penyusunan Rencana Kerja dan Anggaran Perusahaan Company’s Work Plan and Budget (CWPB). The company’s tax
(RKAP). Strategi perpajakan perusahaan juga rutin diperbarui strategy is also regularly updated in accordance with business
sesuai dengan perkembangan bisnis, organisasi perusahaan, developments, company organizations, and applicable tax laws
serta peraturan perundang-undangan perpajakan yang berlaku. and regulations.
PT Angkasa Pura I rutin melibatkan seluruh anggota tim Tax PT Angkasa Pura I routinely involves all members of the Tax
Management Department dalam melakukan pengelolaan Management Department team in conducting tax management,
perpajakan, di antaranya dengan mengikutsertakan mereka including by involving them in brevet A, B, and C tax socialization
ke dalam kegiatan sosialisasi dan pelatihan perpajakan brevet and training activities, including updating tax regulations,
A, B, dan C, termasuk pemutakhiran peraturan perpajakan, so that tax strategies can be implemented in the company’s
sehingga strategi perpajakan dapat diimplementasikan dalam operational activities. PT Angkasa Pura I actively supports the
kegiatan operasional perusahaan. PT Angkasa Pura I secara entire Tax Management Department team to actively participate
aktif mendukung seluruh tim Tax Management Department in tax associations (SOE Tax Forum, Tax Forum Merah Putih,
untuk berpartisipasi aktif dalam asosiasi perpajakan (Forum IAI, IKPI, and so on).
Pajak BUMN, Tax Forum Merah Putih, IAI, IKPI, dan lain
sebagainya).
Guna memastikan kepatuhan terhadap kewajiban perpajakan To ensure compliance with tax obligations will run well and
akan berjalan dengan baik dan lancar, maka pendekatan yang smoothly, the approach taken by the company is by doing the
dilakukan oleh perusahaan adalah dengan melakukan hal-hal following:
sebagai berikut:
1. Identifikasi risiko pajak atas setiap transaksi harus melalui 1. Identification of tax risk for each transaction must be
verifikasi oleh tim verifikator pajak; verified by the tax verification team;
2. Membayar penyetoran pajak sebelum jatuh tempo 2. Paying tax deposits before payment due date;
pembayaran;
3. Melaporkan pajak sebelum jatuh tempo pelaporan; 3. Reporting taxes before the reporting due date;
4. Melakukan kegiatan tax monthly review dalam rangka 4. Conduct tax monthly review activities in the context of tax
pemeriksaan pajak melalui rutinitas ekualisasi semua jenis audits through equalization routines for all types of taxes
pajak setiap bulan sebagai bagian dari mitigasi risiko; every month as part of risk mitigation;
5. Melaksanakan sentralisasi perpajakan agar terdapat 5. Carry out tax centralization so that there is an equal
pemerataan pemahaman dan keseragaman pelaksanaan understanding and uniformity of tax implementation across
perpajakan seluruh kantor cabang dan kantor pusat; all branch offices and head office;
6. Menggunakan aplikasi perpajakan dari perusahaan 6. Using tax applications from an authorized Tax Application
Penyedia Jasa Aplikasi Perpajakan resmi yang terdaftar di Service Provider company registered with the Directorate
2023 Sustainability Report 101
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Direktorat Jenderal Pajak sehingga pelaksanaan kewajiban General of Taxes so that the implementation of tax
perpajakan dapat terlaksana lebih cepat dan mudah; dan obligations can be carried out more quickly and easily; and
7. Melakukan asistensi melalui kegiatan tax advisory berupa 7. Providing assistance through tax advisory activities in the
analisis implikasi pajak, tinjauan dan persetujuan atas form of tax implication analysis, review and approval of tax
analisis pajak, serta rekomendasi perencanaan pajak. analysis, and tax planning recommendations.
Sebagai langkah progresif dalam memitigasi risiko penyuapan As a progressive step in mitigating the risk of bribery that
yang dapat merugikan perusahaan dan para pemangku can harm the company and its stakeholders, PT Angkasa
kepentingan, PT Angkasa Pura I dengan aktif menjalankan Pura I actively implements ISO 37001: 2016 Anti-Bribery
ISO 37001:2016 Sistem Manajemen Anti Penyuapan (SMAP) Management System (ABMS) in a continuous basis. This action
secara berkesinambungan. Langkah ini juga sejalan dengan is in accordance with the government’s program to prevent
dukungan terhadap program pemerintah untuk mencegah bribery within state-owned enterprises. In addition, PT Angkasa
tindak pidana suap di lingkungan BUMN. Selain itu, PT Angkasa Pura I has also implemented a Whistle Blowing System, which
Pura I juga telah menerapkan Sistem Pelaporan Pelanggaran is a system or standard mechanism to accommodate all
(Whistle Blowing System) yaitu suatu sistem atau standar complaints of violations or potential violations that can have a
mekanisme untuk menampung segala pengaduan pelanggaran negative impact on the company. Reporters can submit reports
atau potensi pelanggaran yang dapat berdampak buruk bagi of alleged violations through various available communication
perusahaan. Pelapor dapat menyampaikan laporan dugaan channels.
pelanggaran melalui melalui berbagai saluran komunikasi yang
tersedia.
Aplikasi sistem pelaporan Layanan pesan singkat (SMS)
pelanggaran atau Whatsapp dengan nomor: Surat elektronik ke alamat:
Violation reporting system Short message service (SMS) or Email to:
application Whatsapp number:
wbs.ap1.co.id 0811 1787 975 pengaduan.pelanggaran@ap1.co.id
pelaporan.gratifikasi@ap1.co.id
Keterlibatan Pemangku Kepentingan dan
Pengelolaan Kepedulian yang Berkaitan
dengan Pajak [GRI 207-3]
Involvement of Stakeholders and Management of Concern Regarding Taxes
Pemangku kepentingan terpenting dalam kaitannya dengan The government, more specifically the tax authority, is the most
perpajakan adalah pemerintah, khususnya otoritas pajak. PT important stakeholder in terms of taxation. PT Angkasa Pura I
Angkasa Pura I berpendapat bahwa otoritas pajak memiliki believes that the tax authority has a very important role in helping
peranan yang sangat penting dalam membantu perusahaan companies to exercise their rights and fulfill their tax obligations
untuk melaksanakan hak dan memenuhi kewajiban through payment, reporting, and even complaint services.
perpajakannya melalui layanan pembayaran, pelaporan, bahkan Throughout 2023, positive input and coordination results from
pengaduan. Sepanjang tahun 2023, masukan positif dan hasil the tax authorities have made a significant contribution to the
koordinasi dari otoritas pajak telah memberikan kontribusi implementation of PT Angkasa Pura I’s tax strategy and policy
yang signifikan dalam implementasi kebijakan penyusunan formulation policies through minimizing the risk of imposition
strategi dan kebijakan perpajakan PT Angkasa Pura I melalui of tax sanctions in the future. On that basis, the company is
minimalisasi risiko pengenaan sanksi pajak di kemudian hari. committed to continuing to establish and build a constructive
Atas dasar itu, perusahaan berkomitmen untuk terus menjalin and stable relationship with the tax authorities.
dan membangun hubungan yang konstruktif dan stabil dengan
otoritas pajak.
Dalam upaya pemenuhan kewajiban pajak, PT Angkasa Pura I In fulfilling tax obligations, PT Angkasa Pura I continuously
terus memberikan kontribusi penting pada penerimaan negara makes important contributions to state revenues through the
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
melalui penyaluran dan pembayaran pajak kepada pemerintah distribution and payment of taxes to the central and local
pusat, daerah, dan Penerimaan Negara Bukan Pajak (PNBP) governments, and Non-Tax State Revenue every year. Overall,
setiap tahun. Secara keseluruhan, kontribusi perusahaan dalam the company’s contribution in the form of tax payments to the
bentuk pembayaran pajak kepada pemerintah selama tahun government during 2023 as of December 31, 2023, reached
2023 per 31 Desember 2023 mencapai Rp1.608.420.104.512. Rp1,608,420,104,512. The Directorate General of Taxes
Direktorat Jenderal Pajak memeriksa pemenuhan kewajiban examines the fulfillment of PT Angkasa Pura I’s tax obligations
pajak PT Angkasa Pura I untuk menguji tingkat kepatuhan to test the level of tax compliance every year.
pajak setiap tahunnya.
Terkait beberapa transaksi yang belum tertera secara jelas oleh Regarding several transactions that have not been clearly
peraturan perpajakan, PT Angkasa Pura I meminta penjelasan stated by tax regulations, PT Angkasa Pura I requests
dan penegasan dari otoritas pajak untuk memastikan aspek explanations and affirmations from the tax authorities to ensure
perpajakan yang timbul. Selain itu, perusahaan melibatkan the tax aspects that arise. In addition, the company involves
pendapat para ahli dan akademisi perpajakan untuk the opinions of taxation experts and academics to provide
memberikan masukan dalam penyusunan strategi perpajakan. input in the preparation of taxation strategies. The company
Perusahaan berperan aktif dalam pembentukan asosiasi plays an active role in the formation of SOE tax associations
perpajakan BUMN (Forum Pajak BUMN dan Tax Forum Merah (SOE Tax Forum and Tax Forum Merah Putih). Both forums,
Putih). Kedua forum yang beranggotakan para head of tax which consist of heads of tax of SOEs, conduct several routine
BUMN tersebut melaksanakan beberapa kegiatan rutin berupa activities such as national seminars, FGDs, and tax training. In
seminar nasional, FGD, dan pelatihan perpajakan. Selain itu, addition, these forums are active in conducting public policy
forum-forum ini aktif dalam melakukan advokasi kebijakan advocacy, especially in the context of SOE taxation.
publik, terutama dalam konteks perpajakan BUMN.
Sejak tahun 2016, PT Angkasa Pura I memenuhi salah satu Since 2016, PT Angkasa Pura I has fulfilled one of its tax
kewajiban perpajakan yaitu pemenuhan dokumen penentuan obligations, namely the fulfillment of transfer pricing documents
harga transfer atas transaksi perusahaan dengan pihak afiliasi. for the company’s transactions with affiliated parties. The
Perusahaan melakukan hal ini sebagai bagian yang tidak company does this as an integral part of fulfilling tax obligations
terpisahkan dari pemenuhan kewajiban perpajakan di Surat in the Annual Corporate Income Tax Declaration PT Angkasa
Pemberitahuan (SPT) Tahunan Pajak Penghasilan Badan. Pura I only operates in Indonesia, so the company only makes
PT Angkasa Pura I hanya beroperasi di Indonesia, sehingga tax reports for Indonesia because tax reports per country are
perusahaan hanya membuat laporan pajak untuk Indonesia not relevant for the company’s business. [GRI 207-4]
karena laporan pajak per negara tidak relevan untuk bisnis
perusahaan. [GRI 207-4]
2023 Sustainability Report 103
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
104 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 105
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Melestarikan Lingkungan,
Melindungi Bumi
Preserving the Environment, Protecting the Earth
Sejalan dengan dukungan terhadap komitmen Net Zero Supporting the Net Zero Emission (NZE) commitment of the
Emission (NZE) Pemerintah Republik Indonesia, PT Angkasa Government of the Republic of Indonesia, PT Angkasa Pura
Pura I mewujudkan bandara-bandara berwawasan lingkungan I realizes eco-airport as a commitment to environmental
(eco airport) sebagai komitmen terhadap pengelolaan management. In its implementation, PT Angkasa Pura I refers
lingkungan. Dalam perwujudannya, PT Angkasa Pura I to several national and international standards that form the
mengacu pada beberapa standar nasional dan internasional basis of the following policies:
yang menjadi dasar kebijakan sebagai berikut:
1. Undang-Undang Nomor 32 Tahun 2009 tentang 1. Law Number 32 of 2009 on Environmental Protection and
Perlindungan dan Pengelolaan Lingkungan Hidup; Management;
2. Undang-Undang Nomor 6 Tahun 2023 tentang Penetapan 2. Law Number 6 of 2023 on the Stipulation of Government
Peraturan Pemerintah Pengganti Undang - Undang Nomor Regulation in Lieu of Law Number 2 of 2022 on Job
2 Tahun 2022 tentang Cipta Kerja menjadi Undang- Creation into Law;
Undang; 3. Government Regulation of the Republic of Indonesia
3. Peraturan Pemerintah Republik Indonesia Nomor 40 Tahun Number 40 of 2012 concerning Airport Development and
2012 tentang Pembangunan dan Pelestarian Lingkungan Environmental Conservation;
Hidup Bandar Udara; 4. Government Regulation of the Republic of Indonesia
4. Peraturan Pemerintah Republik Indonesia Nomor 32 Tahun Number 32 of 2021 concerning the Implementation of the
2021 tentang Penyelenggaraan Bidang Penerbangan; Aviation Sector;
5. Peraturan Pemerintah Republik Indonesia Nomor 22 5. Government Regulation of the Republic of Indonesia
Tahun 2021 tentang Penyelenggaraan Perlindungan dan Number 22 of 2021 concerning the Implementation of
Pengelolaan Lingkungan Hidup; Environmental Protection and Management;
6. Peraturan Menteri yang membidangi lingkungan hidup dan 6. Ministerial Regulation in charge of environment and
transportasi; serta transportation; and
7. ICAO Annex 16 tentang Environmental Protection 7. ICAO Annex 16 on Environmental Protection (Annex 16 of
(Lampiran 16 dari Konvensi Aviasi Sipil Internasional the International Civil Aviation Convention on Environmental
tentang Perlindungan Lingkungan). Protection).
Dalam rangka mendukung pengelolaan dan pemantauan In order to support environmental management and monitoring,
lingkungan hidup, PT Angkasa Pura I telah menetapkan PT Angkasa Pura I has established the following company
kebijakan perusahaan sebagai berikut: policies:
1. Keputusan Direksi PT Angkasa Pura I Nomor KEP.DU.06/ 1. Decree of the Board of Directors of PT Angkasa Pura I Number
LB.02/2021 tentang Pedoman Sistem Pengelolaan KEP.DU.06/LB.02/2021 on Guidelines for Hazardous Toxic
Limbah Bahan Beracun Berbahaya (B3) di Lingkungan Waste Management Systems (B3) in the Airport Environment
Bandar Udara PT Angkasa Pura I; of PT Angkasa Pura I;
2. Keputusan Direksi PT Angkasa Pura I Nomor KEP.DU.18/ 2. Decree of the Board of Directors of PT Angkasa Pura I Number
LB.02/2021 tentang Pedoman Bangunan Gedung Hijau di KEP.DU.18/LB.02/2021 on Green Building Guidelines at PT
Bandar Udara PT Angkasa Pura I; Angkasa Pura I Airports;
3. Keputusan Direksi PT Angkasa Pura I Nomor KEP. 3. Decree of the Board of Directors of PT Angkasa Pura I Number
DU.41/LB.02/2021 tentang Pedoman Penerapan Sistem KEP.DU.41/LB.02/2021 on Guidelines for Implementing the
Manajemen Lingkungan ISO 14001:2015 Bandar udara ISO 14001:2015 Environmental Management System at PT
PT Angkasa Pura I; Angkasa Pura I Airport;
4. Instruksi Direksi PT Angkasa Pura I Nomor INST.DU.4/ 4. Instruction of the Board of Directors of PT Angkasa Pura I
HK.01.02/2018 tentang Langkah-Langkah Penurunan Number INST.DU.4/HK.01.02/2018 on Steps to Reduce
Emisi Gas Rumah Kaca di Bandar Udara PT Angkasa Pura Greenhouse Gas Emissions at PT Angkasa Pura I Airports;
I; dan and
5. Instruksi Direksi PT Angkasa Pura I Nomor INST DU.18 5. Instruction of the Board of Directors of PT Angkasa Pura I
HK.01.02/2018 tentang Pengelolaan Limbah dan Zat Number INST DU.18 HK.01.02/2018[1] concerning Waste
Kimia/Limbah Bahan Berbahaya dan Beracun. Management and Chemical Substances/Hazardous and
Toxic Substances Waste.
Perwujudan bandara-bandara yang ramah lingkungan juga The establishment of environmentally friendly airports is also
selaras dengan visi dan misi perusahaan dalam mewujudkan in line with the company’s vision and mission in realizing
wawasan lingkungan sebagai dasar kebijakan lingkungan hidup environmental insight as the basis for airport environmental
bandar udara, sebagai berikut: [OJK F.1, F.9] policies, as follows: [OJK F.1, F.9]
1. Tanggap terhadap kebutuhan dan harapan pemangku 1. Be responsive to the needs and expectations of
kepentingan dengan cara menghasilkan layanan yang stakeholders by producing environmentally friendly
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
ramah lingkungan serta mematuhi semua peraturan services and complying with all laws and regulations and
perundang-undangan dan persyaratan lain terkait other requirements related to the environment both at
lingkungan hidup baik di tingkat nasional maupun national and international levels;
internasional;
2. Menciptakan keteladanan dan kedisiplinan, meningkatkan 2. Creating role models and discipline, increasing competence
kompetensi melalui perilaku peduli lingkungan, serta through environmental care behavior, and developing
mengembangkan ide-ide yang kreatif terkait perlindungan creative ideas related to airport environmental protection
dan pengelolaan lingkungan hidup bandar udara; and management;
3. Melakukan pencegahan pencemaran terhadap lingkungan 3. Preventing pollution to the environment and encouraging
hidup dan mendorong upaya-upaya peningkatan kinerja efforts to improve sustainable environmental performance
lingkungan berkelanjutan melalui program green building, through green building, green procurement, green
green procurement, green processes, konsep reduce, processes, reduce, reuse, recycle (3R) concept, habitat
reuse, recycle (3R), habitat management, konservasi management, energy conservation, as well as Internal
energi, serta Audit Internal dan Eksternal (Proper Airport and External Audits(Proper Airport Carbon Accreditation)
Carbon Accreditation) untuk menuju bandar udara yang towards an eco-airport;
ramah lingkungan (eco airport);
4. Pembinaan dan kerja sama dengan para pemangku 4. Development and cooperation with stakeholders and
kepentingan serta masyarakat sekitar untuk tujuan surrounding communities for the purpose of protecting the
perlindungan terhadap ekosistem di sekitar bandara; serta ecosystem around the airport; and
5. Kebijakan lingkungan ini wajib dipahami, dijalankan, dan 5. This environmental policy must be understood,
dipelihara oleh personel yang bekerja untuk dan atas implemented, and maintained by personnel working for
nama perusahaan, serta tersedia bagi pihak-pihak terkait. and on behalf of the company, as well as available to
related parties.
PT Angkasa Pura I telah melaksanakan berbagai usaha PT Angkasa Pura I has carried out various efforts to establish
untuk mewujudkan bandara ramah lingkungan yang an environmentally friendly airport implemented through a
diimplementasikan melalui sejumlah upaya dan prestasi yang number of efforts and achievements obtained by several
diperoleh oleh beberapa bandara, antara lain Bandara I Gusti airports, including I Gusti Ngurah Rai Airport Bali, Syamsudin
Ngurah Rai Bali, Bandara Syamsudin Noor Banjarmasin, Noor Airport Banjarmasin, Yogyakarta International Airport
Bandara Internasional Yogyakarta Kulon Progo, dan Bandara Kulon Progo, and Jenderal Ahmad Yani Airport Semarang. This
Jenderal Ahmad Yani Semarang. Kesuksesan ini tercermin dari success is reflected in the reception of recommendations after
penerimaan rekomendasi setelah melewati Audit Stage II pada passing the Stage II Audit in December 2023 to obtain ISO
bulan Desember 2023 untuk mendapatkan sertifikasi Sistem 14001:2015 Environmental Management System certification.
Manajemen Lingkungan ISO 14001:2015. Selain itu, Bandara In addition, I Gusti Ngurah Rai Airport Bali has successfully
I Gusti Ngurah Rai Bali telah berhasil memperoleh Peringkat obtained the First Rank for the Energy Management in
1 untuk kategori Manajemen Energi Gedung Besar dalam Buildings and Industries - Buildings - Large Buildings category
ajang ASEAN Energy Awards 2023 yang diselenggarakan on the ASEAN Energy Awards 2023 held by ASEAN Centre
oleh ASEAN Centre for Energy dan penghargaan Energy for Energy and Energy Management Insight Award on the
Management Insight Award dalam ajang Energy Management Energy Management Leadership Awards 2023 held by The
Leadership Awards 2023 yang diselenggarakan oleh The Clean Clean Energy Ministerial. Yogyakarta International Airport
Energy Ministerial. Bandara Internasional Yogyakarta Kulon Kulon Progo also won the Subroto Award for Energy Efficiency
Progo juga berhasil meraih Penghargaan Subroto Bidang 2023 in the Category of Energy Management in Building and
Efisiensi Energi Tahun 2023 untuk kategori Manajemen Energi Industry. Meanwhile, Jenderal Ahmad Yani Airport in Semarang
di Bangunan Gedung dan Industri. Sementara itu, Bandara received the First Place on Lampah Kita Award in the Waste
Jenderal Ahmad Yani Semarang mendapatkan penghargaan Management Category from the Mayor of Semarang. In
Juara I Lampah Kita dalam Kategori Pengelolaan Sampah dari addition to the implementation of ISO-based management
Walikota Semarang. Selain implementasi sistem manajemen systems, PT Angkasa Pura I also carries out Corporate Social
berbasis ISO, PT Angkasa Pura I juga melakukan strategi Responsibility (CSR) strategies in environmental aspects,
Corporate Social Responsibility (CSR) dalam aspek lingkungan namely by conducting tree planting programs, coral reef
hidup, yaitu dengan melakukan program penanaman pohon, transplants, and community education related to environmental
transplantasi terumbu karang, dan edukasi masyarakat terkait topics. PT Angkasa Pura I has also carried out several other
topik lingkungan. PT Angkasa Pura I juga telah melakukan initiatives that are prioritized, namely: [OJK A.1, F.1]
beberapa inisiatif lainnya yang menjadi prioritas, yaitu: [OJK A.1,
F.1]
• Melakukan program perencanaan dan pengembangan • Conducting planning and development programs for
prinsip keberlanjutan di bidang pengelolaan limbah sustainability principles in the field of waste management
dengan dukunganSurat Keputusan Direksi Nomor with the support of the Decree of the Board of Directors
KEP.DU.06/LB.02/2021 tentang Pedoman Sistem Number KEP.DU.06/LB.02/2021 on Guidelines for the
Pengelolaan Limbah B3 di Lingkungan Bandara PT Hazardous and Toxic Waste Management System in the
Angkasa Pura I, Surat Edaran No. 062/AP-I/2019 Tanggal Airport Environment of PT Angkasa Pura I and Circular
10 Januari 2019 Perihal Penerapan Pembatasan Sampah Letter No. 062/AP-I/2019 Dated January 10, 2019 on the
Plastik Sekali Pakai, penambahan aspek manajemen Implementation of Single-Use Plastic Waste Limitation,
lingkungan pada sistem generate legal contract (GLC) addition of environmental management aspects to the
Sistem SAP (Pasal 14 - Ayat 21, Ayat 22 dan Ayat 23) generate legal contract (GLC) SAP System (Article 14 -
yang diturunkan oleh masing-masing general manager Paragraph 21, Paragraph 22, and Paragraph 23) derived
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
kantor cabang melalui Surat Edaran serta Instruksi Direksi by each branch office general manager through Circular
PT Angkasa Pura I Nomor INST DU. 18 /HK.01.02/2018 Letters and the Board of Directors’ Instruction of PT
tentang Pengelolaan Limbah dan Zat Kimia/Limbah Bahan Angkasa Pura I Number INST DU. 18/HK.01.02/2018 on
Berbahaya dan Beracun; Waste and Chemicals Management/Hazardous and Toxic
Waste Management;
• Pemenuhan persetujuan lingkungan dengan memenuhi • Compliance with environmental approval by fulfilling the
kajian Analisis Mengenai Dampak Lingkungan (AMDAL) Environmental Impact Analysis (AMDAL) study and Traffic
dan persetujuan teknis Analisis Dampak Lalu Lintas Impact Analysis (ANDALALIN) technical approval in any
(ANDALALIN) dalam setiap pembangunan atau construction or development of the airport area, both on
pengembangan kawasan bandara, baik pada fasilitas sisi landside and airside facilities;
darat (landside) maupun sisi udara (airside);
• Penerapan konsep bangunan hijau (green building) • The application of the green building concept to reduce
untuk mengurangi penggunaan air dan energi dengan the use of water and energy by utilizing alternative water
memanfaatkan sumber air alternatif selain air tanah sources other than groundwater such as brackish water
seperti RO air payau, melakukan daur ulang air limbah, RO, recycling wastewater, making rainwater harvesting
membuat penampungan air hujan (rainwater harvesting), installations, and ensuring the availability of green
dan memastikan tersedianya ruang terbuka hijau untuk open space for water catchment. In the application of
tangkapan air. Pada penerapan desain bangunan ramah environmentally friendly building design, PT Angkasa Pura
lingkungan, PT Angkasa Pura I menggunakan prinsip I uses environmentally friendly passive and active design
desain pasif dan aktif yang ramah lingkungan untuk principles to reduce energy and other natural resources
mengurangi konsumsi energi dan sumber daya alam consumption, and fulfill the OTTV index. PT Angkasa
lainnya, pemenuhan indeks OTTV. PT Angkasa Pura Pura I has implemented this design in the construction of
I telah menerapkan desain ini dalam pembangunan Jenderal Ahmad Yani Airport Semarang and Yogyakarta
Bandara Jenderal Ahmad Yani Semarang dan Bandara International Airport Kulon Progo;
Internasional Yogyakarta Kulon Progo;
• Setiap tahun, PT Angkasa Pura I melakukan pelaporan jejak • Every year, PT Angkasa Pura I reports the carbon
karbon yang dihasilkan pada 15 bandara menggunakan footprint generated at 15 airports using the ACI’s Airport
formulasi platform ACI’s Airport Carbon and Emissions Carbon and Emissions Reporting Tool (ACERT) platform
Reporting Tool (ACERT) kepada Direktorat Bandar Udara formulation to the Directorate of Airports of the Ministry of
Kementerian Perhubungan. Platform ini dikeluarkan oleh Transportation. This platform is issued by Airports Council
Airports Council International (ACI); International (ACI);
• PT Angkasa Pura I telah melaksanakan pengelolaan limbah • PT Angkasa Pura I has implemented waste management
baik untuk pengolahan limbah cair, pengelolaan limbah both for liquid waste treatment, solid waste management
padat (sampah), maupun limbah bahan berbahaya dan (garbage), and hazardous and toxic waste (LB3) as a
beracun (LB3) secara menyeluruh dengan menyediakan whole by providing various facilities such as wastewater
berbagai sarana seperti instalasi pengelolaan air limbah, management installations, Integrated Temporary Waste
Tempat Pembuangan Sampah Sementara Terpadu, dan Disposal Sites, and licensed B3 Waste Storage Sites;
Tempat Penyimpanan Limbah B3 yang berizin;
• PT Angkasa Pura I terus melakukan upaya konservasi • PT Angkasa Pura I continues to make efforts to conserve
energi dan pengurangan emisi gas rumah kaca melalui energy and reduce greenhouse gas emissions through
instalasi LED pada flood lights untuk penerangan area the installation of LED flood lights for apron area lighting,
apron, penggunaan LED untuk penerangan terminal dan the use of LEDs for terminal lighting and Air Field Lighting
Air Field Lighting (AFL), LED monitor, sistem sensor pada (AFL), LED monitors, sensor systems on equipment, solar
peralatan, panel surya, dan pendingin dengan bantalan panels, and coolers with centrifugal magnetic bearings, as
magnetik sentrifugal, serta menggunakan alat pemadam well as using fire extinguishers and refrigerants that do not
api dan refrigeran yang tidak mengandung bahan perusak contain ozone-depleting substances.;
ozon;
• PT Angkasa Pura I melakukan kajian habitat management • PT Angkasa Pura I conducts habitat management studies
untuk menjaga kelestarian lingkungan. Perusahaan juga to preserve the environment. The company also mitigates
melakukan mitigasi bahaya akibat kehadiran hewan liar hazards due to the presence of wild animals in the airport
di kawasan bandara, melakukan bantuan perlindungan area, assists in the protection of wildlife such as proboscis
satwa liar seperti bekantan dan melakukan pencegahan monkeys and prevents wildlife smuggling;
penyelundupan satwa liar;
• PT Angkasa Pura I telah melakukan pemantauan dan • PT Angkasa Pura I has conducted monitoring and
pengelolaan dampak lingkungan (udara, kebisingan, emisi, management of environmental impacts (air, noise,
kualitas air bersih dan air limbah) agar sesuai dengan baku emissions, clean water quality and wastewater) to comply
mutu yang telah ditetapkan oleh peraturan yang berlaku; with the quality standards set by applicable regulations.;
• PT Angkasa Pura I melakukan evaluasi dan penilaian • PT Angkasa Pura I conducts evaluation and assessment
kualitas lingkungan baik di dalam maupun di sekitar of environmental quality both inside and around the airport
kawasan bandar udara yang melibatkan pemangku area involving stakeholders; and
kepentingan; dan
• PT Angkasa Pura I senantiasa mendorong kesadaran • PT Angkasa Pura I always encourages environmental
lingkungan serta memastikan kompetensi para karyawan awareness and ensures the competence of employees in
dalam pengelolaan lingkungan. Secara periodik, environmental management. Periodically, PT Angkasa Pura
PT Angkasa Pura I mengadakan rapat evaluasi dan I holds environmental evaluation and discussion meetings,
pembahasan lingkungan, termasuk eco airport council including the Eco Airport Council and management
dan tinjauan manajemen. Rapat juga diadakan untuk reviews. Meetings are also conducted for emergency
108 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
penanganan kondisi darurat guna mencegah kerusakan response to prevent environmental damage and pollution.
dan pencemaran lingkungan. Upaya ini mencerminkan These efforts reflect the responsiveness and environmental
responsivitas dan kepedulian karyawan terhadap concern of the employees.
lingkungan.
PT Angkasa Pura I Kembali Terima Penghargaan Subroto Bidang Efisiensi Energi
PT Angkasa Pura I Once Again Received Subroto Award for Energy Efficiency
PT Angkasa Pura I kembali meraih Penghargaan Subroto PT Angkasa Pura I has once again received the Subroto Award
Bidang Efisiensi Energi (PSBE) 2023 dari Kementerian Energi for Energy Efficiency (PSBE) 2023 from the Ministry of Energy
dan Sumber Daya Mineral (Kementerian ESDM). Penghargaan and Mineral Resources. This award was given to Yogyakarta
ini diberikan kepada Bandara Internasional Yogyakarta Kulon International Airport Kulon Progo as the first rank in the Energy
Progo sebagai peringkat 1 dalam Kategori Manajemen Energi Management Category in Buildings and Industry. Yogyakarta
di Bangunan Gedung dan Industri. Bandara Internasional International Airport Kulon Progo attainment of this award is
Yogyakarta Kulon Progo berhasil meraih penghargaan ini attributed to its diligent efforts in energy conservation and
berkat upaya konservasi energi dan pelestarian lingkungan environmental preservation. This award allows Yogyakarta
yang telah diterapkan. Penghargaan ini memungkinkan International Airport Kulon Progo to represent Indonesia in the
Bandara Internasional Yogyakarta Kulon Progo untuk ASEAN Energy Award 2024, which is the highest recognition
mewakili Indonesia dalam ASEAN Energy Award 2024, for energy efficiency and renewable energy development
yang merupakan penghargaan tertinggi untuk usaha-usaha efforts in Southeast Asia. It also confirms that Yogyakarta
dalam efisiensi energi dan pengembangan energi terbarukan International Airport Kulon Progo is an environmentally friendly
di Asia Tenggara. Ini juga mengonfirmasi bahwa Bandara airport, as evidenced by the “Gold” Greenship certificate from
Internasional Yogyakarta Kulon Progo adalah bandara yang the Green Building Council Indonesia, which was successfully
ramah lingkungan, sebagaimana ditunjukkan oleh sertifikat obtained in 2021.
“Gold” Greenship dari Green Building Council Indonesia yang
berhasil diraih pada tahun 2021.
Energi [OJK F.6]
Energy
Energi merupakan sumber daya krusial dalam menjalankan Energy is a crucial resource in running company operations.
operasional perusahaan. Penggunaan energi terbesar dalam The largest use of energy in airport operations comes from
operasional bandara berasal dari pasokan listrik dari PT electricity supply from PT Perusahaan Listrik Negara (Persero).
Perusahaan Listrik Negara (Persero). Energi listrik memainkan Electrical energy plays a very important role because of its use
peran sangat penting karena kegunaannya untuk mendukung to support lighting, air traffic control systems, and air navigation
penerangan, sistem pengaturan lalu lintas udara, dan peralatan equipment. Therefore, PT Angkasa Pura I has also provided a
navigasi udara. Oleh karena itu, PT Angkasa Pura I juga telah backup source of electricity by using oil-fueled generators (BBM)
menyediakan sumber listrik cadangan dengan menggunakan as an anticipatory measure in the event of a power outage. In
genset berbahan bakar minyak (BBM) sebagai langkah antisipasi addition to being a backup power source, PT Angkasa Pura I
jika terjadi pemadaman listrik. Selain sebagai sumber daya also uses fuel as energy for operational vehicles at the airport.
cadangan, PT Angkasa Pura I juga menggunakan BBM sebagai [GRI 3-3]
energi untuk kendaraan operasional di bandara. [GRI 3-3]
2023 Sustainability Report 109
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
PT Angkasa Pura I sepenuhnya menyadari bahwa sumber PT Angkasa Pura I is fully aware that non-renewable energy
energi tak terbarukan makin menipis dan perlu adanya sources are being depleted and there is a need to reduce
pengurangan tingkat emisi dari waktu ke waktu. Oleh karena itu, emission levels from time to time. Therefore, the company must
perusahaan harus mengambil langkah nyata untuk mendorong take concrete steps to encourage efficient use of energy and
efisiensi penggunaan energi dan turut berkontribusi untuk contribute to reducing the level of environmental pollution. In line
mereduksi tingkat pencemaran lingkungan. Sejalan dengan with PT Angkasa Pura I’s mission that seeks to make a positive
misi PT Angkasa Pura I yang berupaya untuk memberikan contribution to environmental sustainability, PT Angkasa Pura I
kontribusi positif pada kelestarian lingkungan, PT Angkasa Pura conserves energy through energy management and the use of
I melakukan konservasi energi melalui manajemen energi serta new and renewable energy.
penggunaan energi baru dan terbarukan.
Manajemen energi adalah kegiatan terpadu untuk Energy management is an integrated activity to control energy
mengendalikan konsumsi energi agar tercapai pemanfaatan consumption in order to achieve effective and efficient energy
energi yang efektif dan efisien. Hal ini bertujuan untuk utilization. It aims to produce maximum output through
menghasilkan keluaran maksimal melalui tindakan teknis technical actions in a structured and economical manner in
secara terstruktur dan ekonomis dalam rangka meminimalisasi order to minimize energy utilization, including energy for the
pemanfaatan energi, termasuk energi untuk proses produksi, production process, as well as minimizing the consumption of
serta meminimalisasi konsumsi bahan baku dan bahan raw materials and supporting materials.
pendukung.
Berdasarkan Peraturan Pemerintah Nomor 33 Tahun 2023 Based on Government Regulation No. 33 of 2023 on Energy
tentang Konservasi Energi, pengguna sumber energi dan Conservation, energy source users and energy users in
pengguna energi sektor bangunan gedung yang menggunakan the building sector that use energy sources and/or energy
sumber energi dan/atau energi lebih besar sama dengan greater than 500 TOE (tons of oil equivalent) tons of oil per
500 TOE (ton oil of equivalent) setara ton minyak per tahun year are required to carry out energy management. The
wajib melakukan manajemen energi. Perusahaan melakukan company conducts energy management by appointing
manajemen energi dengan menunjuk manajer energi, an energy manager, preparing an energy conservation
menyusun program konservasi energi, melakukan audit energi program, conducting periodic energy audits, implementing
secara berkala, melaksanakan rekomendasi hasil audit energi, recommendations from energy audits, and annually reporting
dan melaporkan pelaksanaan manajemen energi setiap tahun energy management implementation to the government,
kepada pemerintah salah satunya melalu Pelaporan Online including through the submission of the Energy Management
Manajemen Energi (POME) yang disampaikan setiap tahun Online Reporting (POME) to the Ministry of Energy and Mineral
kepada Kementerian ESDM. Resources (ESDM).
PT Angkasa Pura I telah menerapkan manajemen energi di PT Angkasa Pura I has implemented energy management
salah satu bandaranya yaitu di Bandara I Gusti Ngurah Rai at one of its airports, I Gusti Ngurah Rai Airport Bali. I Gusti
Bali. Bandara I Gusti Ngurah Rai Bali menerapkan Sistem Ngurah Rai Airport Bali implements the ISO 50001:2018
Manajemen Energi ISO 50001:2018 melalui penyusunan Energy Management System through the preparation of ISO
dokumen ISO dan sertifikasi Sistem Manajemen Energi ISO documents and ISO 50001: 2018 Energy Management System
50001:2018 di tahun 2021. Selain itu, Bandara I Gusti Ngurah certification in 2021. In addition, I Gusti Ngurah Rai Airport
Rai juga telah melaksanakan surveillance ISO 50001:2018 pada has also conducted ISO 50001:2018 in 2022 and 2023. The
tahun 2022 dan tahun 2023. Perusahaan juga mulai melakukan company has also begun setting up an energy management
kegiatan setting up sistem manajemen energi sesuai dengan system in accordance with ISO 50001:2018 for Yogyakarta
ISO 50001:2018 untuk Bandara Internasional Yogyakarta International Airport Kulon Progo
Kulon Progo.
Berdasarkan Pelaporan Online Manajemen Energi (POME) Based on the Energy Management Online Reporting (POME) in
tahun 2022, penggunaan energi Bandara I Gusti Ngurah Rai 2022, the energy use of I Gusti Ngurah Rai Airport Bali is 4,446
Bali adalah sebesar 4.446 TOE, Bandara Jenderal Ahmad TOE, Jenderal Ahmad Yani Airport Semarang is 720 TOE, and
Yani Semarang sebesar 720 TOE, dan Bandara Internasional Yogyakarta International Airport Kulon Progo is 1,744 TOE.
Yogyakarta Kulon Progo sebesar 1.744 TOE. Perhitungan The calculation of energy usage at the airport for the POME
penggunaan energi di bandara untuk pelaporan POME reporting period of 2023 is currently in the data collection
periode 2023 sedang dalam tahapan pengumpulan data untuk stage, to be subsequently reported to the Ministry of Energy
selanjutnya dilaporkan ke Kementerian ESDM. and Mineral Resources (ESDM).
Implementasi penggunaan energi baru terbarukan di Bandara Implementation of the use of renewable energy at I Gusti Ngurah
I Gusti Ngurah Rai Bali melalui pengoperasian pembangkit Rai Airport Bali through the operation of a rooftop solar power
listrik tenaga surya (PLTS) atap dengan kapasitas 155 kWp plant (PLTS) with a capacity of 155 kWp is used for lighting
digunakan untuk penerangan gedung parkir domestik, gedung domestic parking lots, international parking lots, and toll gates.
parkir internasional, dan toll gate. Sementara itu, pembangunan Meanwhile, the construction of PLTS at Jenderal Ahmad Yani
PLTS di Bandara Jenderal Ahmad Yani Semarang dengan Airport Semarang with a capacity of 101 kWp which began
kapasitas 101 kWp yang mulai beroperasi di akhir Oktober 2023 operating at the end of October 2023 is used for lighting the
difungsikan untuk penerangan lampu gedung administrasi, administration building, multi-purpose hall (MPH), and other
multi purpose hall (MPH), dan perkantoran lain. offices.
110 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Efisiensi dan Pengurangan Konsumsi Energi
Efficiency and Reduction of Energy Consumption
Beberapa kebijakan perusahaan yang mendukung upaya The following are some of the company policies that support
penghematan energi sebagai berikut: [OJK F.1, F.7] energy saving efforts: [OJK F.1, F.7]
1. Mengurangi perjalanan dinas dan menggantinya dengan 1. Reducing official travel and replacing it with online
pertemuan daring; meetings;
2. Penggunaan lampu LED di 15 bandara untuk mendukung 2. Use of LED lights at 15 airports to support airport
operasional bandara; operations;
3. Penggunaan lampu PJU solar cell di beberapa bandara 3. The use of solar cell streetlights at several airports such
seperti Bandara Syamsudin Noor Banjarmasin, Bandara as Syamsudin Noor Airport Banjarmasin, Jenderal Ahmad
Jenderal Ahmad Yani Semarang, Bandara Sultan Yani Airport Semarang, Sultan Hasanuddin Airport
Hasanuddin Makassar, Bandara El Tari Kupang, Bandara Makassar, El Tari Airport Kupang, Sultan Aji Muhammad
Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan, Sulaiman Sepinggan Airport Balikpapan, Juanda Airport
Bandara Juanda Surabaya, Bandara I Gusti Ngurah Rai Surabaya, I Gusti Ngurah Rai Airport Bali, Adi Soemarmo
Bali, Bandara Adi Soemarmo Solo, Bandara Sentani Airport Solo, Sentani Airport Jayapura, Adisutjipto Airport
Jayapura, Bandara Adisutjipto Yogyakarta, dan Bandara Yogyakarta, and Yogyakarta International Airport Kulon
Internasional Yogyakarta Kulon Progo; Progo;
4. Menerapkan Building Automation System (BAS) yaitu 4. Implementing Building Automation System (BAS), which is
sistem dalam ruang Airport Operation Control Center a system in the Airport Operation Control Center (AOCC)
(AOCC) yang berfungsi untuk memonitor penggunaan room that functions to monitor the use of equipment at
peralatan di bandara; the airport;
5. Menggunakan Supervisory Control and Data Acquisition 5. Using Supervisory Control and Data Acquisition (SCADA)
(SCADA) untuk memonitor penggunaan listrik dan to monitor electricity and water usage periodically at
air secara berkala di Bandara Jenderal Ahmad Yani Jenderal Ahmad Yani Airport Semarang, Yogyakarta
Semarang, Bandara Internasional Yogyakarta Kulon International Airport Kulon Progo, and I Gusti Ngurah Rai
Progo, dan Bandara I Gusti Ngurah Rai Bali; Airport Bali;
6. Menggunakan sensor pada eskalator untuk menghemat 6. Using sensors on escalators to save electricity;
listrik;
7. Mengurangi penggunaan AC, baik standing AC maupun 7. Reducing the use of air conditioners, both standing air
centralized air conditioner di terminal; conditioners and centralized air conditioners in terminals;
8. Memanfaatkan sinar matahari untuk pencahayaan dalam 8. Utilizing sunlight for lighting in the terminal;
terminal;
9. Sistem zonasi untuk sistem pendingin ruangan (HVAC); 9. Zoning system for air conditioning system (HVAC);
10. Memanfaatkan desain pasif seperti sinar matahari untuk 10. Utilizing passive design such as sunlight for lighting in the
pencahayaan dalam terminal; terminal;
11. Menggunakan kartu Radio Frequency Identification 11. Using Radio Frequency Identification (RFID) cards to
(RFID) untuk memonitor konsumsi BBM (oktan 90) bagi monitor fuel consumption (octane 90) for protocol vehicles;
kendaraan protokoler;
12. Menerapkan Rapid Exit Taxiway (RET) yang dapat 12. Implementing Rapid Exit Taxiway (RET) which can reduce
mengurangi waktu dan jarak pesawat dari landasan pacu the time and distance of aircraft from the runway to the
ke apron sehingga dapat mengurangi konsumsi bahan apron thereby reducing fuel consumption;
bakar;
13. Bekerja sama dengan Perum LPPNPI (AirNav Indonesia), 13. Working with Perum LPPNPI (AirNav Indonesia), airlines,
maskapai, dan Kementerian Perhubungan dalam and the Ministry of Transportation on the implementation
penerapan Continuous Descent Operations (CDO) dan of Continuous Descent Operations (CDO) and Continuous
Continuous Climb Operations (CCO); Climb Operations (CCO);
14. Pembatasan usia kendaraan operasional sisi udara 14. Limiting the age of airside operational vehicles and using
dan penggunaan bahan bakar biodiesel pada bandara- biodiesel fuel at major airports;
bandara besar;
15. Melakukan perawatan berkala baik terhadap peralatan 15. Conducting periodic maintenance of both equipment and
maupun kendaraan operasional untuk memastikan operational vehicles to ensure proper performance;
kinerjanya sesuai;
16. Penerapan Sistem Manajemen Energi ISO 50001:2018 di 16. Implementation of ISO 50001:2018 Energy Management
Bandara I Gusti Ngurah Rai Bali; dan System at I Gusti Ngurah Rai Airport Bali; and
17. Penerapan green building di Bandara Internasional 17. Implementation of green building at Yogyakarta
Yogyakarta Kulon Progo dan Bandara Jenderal Ahmad International Airport Kulon Progo and Jenderal Ahmad
Yani Semarang. Yani Airport Semarang.
Pelaksanaan dan pencapaian kegiatan efisiensi energi tak The implementation and achievement of energy efficiency
terlepas dari kolaborasi berbagai pihak, di antaranya unit kerja activities is inseparable from the collaboration of various parties,
Airport Equipment Management, Airport Facilities Management, including the work units of Airport Equipment Management,
Airport Planning and Project Development, dan Business and Airport Facilities Management, Airport Planning and Project
Portfolio Management. Development, and Business and Portfolio Management.
2023 Sustainability Report 111
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Upaya penghematan ini tetap konsisten dijalankan walaupun Efforts to save energy are consistently maintained despite a
secara total terjadi kenaikan konsumsi energi. Hal ini disebabkan increase in energy consumption. This is due to a significant
oleh peningkatan trafik yang cukup signifikan baik penumpang, increase in traffic, including passengers, aircraft, and cargo,
pesawat, maupun kargo, seiring kondisi perusahaan yang as the company begins to recover from the pandemic. This
mulai pulih dari pandemi. Laporan ini belum menghitung report has not calculated the amount of reduction or efficiency
besaran reduksi atau efisiensi kebutuhan energi dari layanan of energy demand from services available to customers and
yang tersedia untuk pelanggan dan pengguna bandara. [GRI airport users. [GRI 302-4, 302-5] [OJK F.7]
302-4, 302-5] [OJK F.7]
PT Angkasa Pura I disclosed its energy consumption over the
PT Angkasa Pura I mengungkapkan konsumsi energi selama past three years. Energy consumption within the company
tiga tahun terakhir. Konsumsi energi di dalam perusahaan includes the use of fuel in liters then converted into GJ units.
mencakup penggunaan BBM dalam satuan liter kemudian Meanwhile, energy consumption outside the company includes
dikonversi ke dalam satuan GJ. Sementara itu, konsumsi energi the use of airport operational electricity by business partners
di luar perusahaan mencakup penggunaan listrik operasional and partners in kWh units which are converted into GJ units.
bandar udara oleh para mitra usaha dan mitra kerja dalam Energy consumption that is not included in this calculation is
satuan kWh yang dikonversi ke dalam satuan GJ. Konsumsi energy consumption from the use of fuel by airline vehicles and
energi yang tidak termasuk ke dalam perhitungan ini adalah ground handling companies. [GRI 302-1]
konsumsi energi dari penggunaan BBM oleh kendaraan
maskapai dan perusahaan ground handling. [GRI 302-1]
Dalam Sistem Manajemen Energi ISO 50001:2015, konsumsi n the ISO 50001:2015 Energy Management System, the energy
energi yang dapat dikelola atau dikontrol serta menjadi ruang consumption that can be managed or controlled and is within
lingkup penerapan SME termasuk dalam perhitungan baseline the scope of SME implementation, including in the calculation
energi dan EnPI, adalah dari energi listrik yang digunakan oleh of energy baseline and EnPI, is from the electrical energy used
bandara, tidak termasuk BBM. Untuk penerapan manajemen by the airport, excluding fossil fuels. For energy management
energi di bandara, dalam penapisan penggunaan energi listrik implementation at the airport, the screening of electricity usage
lebih besar daripada penggunaan energi BBM dalam satuan is greater than the usage of fossil fuels in terms of TOE (ton oil
TOE (ton oil of equivalent). equivalent).
Selain itu, jika dikaitkan dengan emisi gas rumah kaca, Furthermore, concerning greenhouse gas emissions, the
perhitungan energi saat ini menyesuaikan dengan inventarisasi current energy calculation is adjusted to the greenhouse gas
emisi GRK yang saat ini masih fokus pada cakupan 1 dan emissions inventory, which currently focuses on Scope 1 and
cakupan 2 yang dapat dikelola oleh PT Angkasa Pura I. Di tingkat Scope 2 emissions that can be managed by PT Angkasa Pura
regulasi Kementerian Perhubungan, Inventarisasi emisi GRK I. At the regulatory level of the Ministry of Transportation, the
saat ini masih fokus pada cakupan 1 dan cakupan 2 di internal greenhouse gas emissions inventory currently focuses on
bandara. Sedangkan berdasarkan data modifikasi ACERT, telah Scope 1 and Scope 2 emissions within the airport’s internal
memasukkan emisi GRK dari data kendaraan mitra kerja seperti operations. Meanwhile, based on ACERT modification data,
GSE. Sementara untuk maskapai penerbangan, perhitungan greenhouse gas emissions from partner vehicles such as GSE
emisi GRK masuk ke CORSIA karena bahan bakar dan emisi have been included. As for airlines, greenhouse gas emissions
yang ditimbulkan merupakan kumulatif emisi penerbangan calculation falls under CORSIA as fuel consumption and
dari asal ke tujuan. Maskapai penerbangan wajib melaporkan emissions are cumulative emissions from origin to destination
konsumsi energi dan emisi GRK ke operator bandara. flights. Airlines are required to report energy consumption and
greenhouse gas emissions to airport operators.
Konsumsi Energi di Dalam Perusahaan [GRI 302-1]
Energy Consumption within the Company
Jenis Energi Satuan
2023 2022 2021
Type of Energy Unit
BBM
Liter 926.705 453.041 1.657.705
Oil Fuel
GJ 33.360 16.309 5.968
Listrik
kWh 228.544.232 144.064.734 136.491.820
Electric
GJ 822.759 518.633 491.371
Jumlah
GJ 856.120 534.943 497.339
Total
112 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Konsumsi Energi di Luar Perusahaan [GRI 302-2]
Energy Consumption Outside the Company
Jenis Energi Satuan
2023 2022 2021
Types of Energy Unit
kWh 24.502.759 18.113.518 18.614.118
Listrik
Electric
GJ 88.210 65.209 67.011
Catatan: Notes:
• Perhitungan penggunaan BBM berdasarkan pembelian dalam satuan liter. • Calculation of fuel usage is based on purchases in liters.
• Perhitungan penggunaan listrik menggunakan meteran listrik dari PLN • Calculation of electricity usage using electricity meter from PLN in kWh.
dalam satuan kWh. • Fuel consumption from liters was converted to joules using WRI/WBCSD’s
• Pemakaian BBM dari liter dikonversi ke joule dengan menggunakan WRI/ Greenhouse Gas Protocol, 2004.
WBCSD’s Greenhouse Gas Protocol, 2004. • Electricity consumption from kWh was converted to GJ using WRI/
• Pemakaian listrik dari kWh dikonversi ke GJ dengan menggunakan WRI/ WBCSD’s Greenhouse Gas Protocol, 2004.
WBCSD’s Greenhouse Gas Protocol, 2004.
Komitmen Melestarikan Lingkungan, PT Angkasa Pura I Tanam Ratusan Bibit
Pohon di Hutan Kota Kemayoran
Commitment to Environmental Preservation, PT Angkasa Pura I Planted Hundreds of Tree Seedlings in
Kemayoran Urban Forest
Dalam kegiatan bertema “Hijaukan Kemayoran”, PT Angkasa Under the theme “Hijaukan Kemayoran,” PT Angkasa Pura I
Pura I menggandeng Pusat Pengelolaan Komplek Kemayoran partnered with the Kemayoran Complex Management Center
(PPK Kemayoran) untuk melaksanakan penanaman kurang (PPK Kemayoran) to plant approximately 350 tree seedlings
lebih sebanyak 350 bibit pohon, serta aksi bersih di Hutan and conduct a clean-up activity in the Kemayoran Urban
Kota Kemayoran. Ini merupakan perwujudan komitmen Forest. This reflects PT Angkasa Pura I’s commitment to
PT Angkasa Pura I dalam upaya pelestarian lingkungan environmental preservation through greening efforts in the
melalui penghijauan kawasan Kemayoran, mengurangi Kemayoran area, reducing long-term air pollution impacts
dampak polusi udara di Jakarta secara jangka panjang, in Jakarta, and supporting the social movement “Gotong
serta merupakan dukungan terhadap gerakan sosial Gotong Royong Boyong Pohon” initiated by the Ministry of State-
Royong Boyong Pohon yang diinisiasi Kementerian BUMN. Owned Enterprises. Environmental activities are not only
Kegiatan kepedulian terhadap lingkungan ini tidak hanya conducted at the headquarters but also in the 15 branch
dilaksanakan di lingkungan kantor pusat saja, tetapi juga di office airport areas.
wilayah 15 kantor cabang bandara.
2023 Sustainability Report 113
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Intensitas Energi [GRI 302-3]
Energy Intensity
Intensitas energi adalah parameter bagi suatu perusahaan Energy intensity is a parameter for a company to assess its
dalam menilai efisiensi energi. Perhitungan total konsumsi energy efficiency. The calculation of total energy consumption
energi di dalam dan di luar perusahaan dibagi dengan jumlah inside and outside the company divided by the number of
pesawat komersial yang mendarat menghasilkan jumlah commercial aircraft landing results in the total energy intensity
intensitas energi perusahaan. Intensitas energi pada tahun of the company. The energy intensity in the reporting year was
pelaporan adalah 3,87 GJ/ unit atau naik sebesar 28,15% 3.87 GJ/unit or an increase of 28.15% from the previous year.
dari tahun sebelumnya. Berikut merupakan tabel perhitungan The following table shows the calculation of energy intensity:
intensitas energi:
Deskripsi Satuan
2023 2022 2021
Description Unit
Jumlah penggunaan energi
GJ 944.330 600.152 618.059
Total energy use
Jumlah pesawat komersial mendarat
Unit 243.906 198.961 137.146
Number of commercial aircraft landed
Intensitas energi
GJ/ Unit 3,87 3,02 4,51
Energy intensity
114 Laporan Keberlanjutan 2023
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Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Emisi Gas Rumah Kaca
Greenhouse Gas Emission
Perubahan iklim telah menjadi prioritas utama bagi PT Angkasa Climate change has become a top priority for PT Angkasa Pura
Pura I dan juga menjadi isu yang mendapat perhatian luas I and is also an issue that has received widespread attention
di seluruh dunia. Perusahaan merespons perubahan iklim around the world. The company responds to climate change
melalui pengendalian emisi gas rumah kaca (GRK). Emisi through controlling greenhouse gas (GHG) emissions. GHG
GRK adalah zat-zat pembuangan yang beracun dan dapat emissions are disposed substances that are toxic and can
membahayakan makhluk hidup, mencemari lingkungan, serta harm living things, pollute the environment, and can cause the
dapat menyebabkan efek rumah kaca. greenhouse effect.
Perubahan iklim ini dapat memengaruhi operasional bandara, Climate change can affect airport operations, such as increased
seperti peningkatan suhu pada landasan pacu, curah hujan di runway temperatures, above-average rainfall, and storms. In
atas rata-rata, dan badai. Dalam konteks ini, bandara memiliki this context, airports have great potential in contributing GHG
potensi besar dalam kontribusi emisi GRK terutama melalui emissions, especially through aviation traffic. PT Angkasa Pura
lalu lintas penerbangan. PT Angkasa Pura I memberi perhatian I pays special attention to the level of GHG emissions. The
khusus terhadap tingkat emisi GRK. Perusahaan berkomitmen company is committed to playing an active role in reducing
untuk berperan aktif dalam pengurangan emisi GRK untuk GHG emissions to overcome the impacts caused. [GRI 3-3]
mengatasi dampak yang ditimbulkan. [GRI 3-3]
2023 Sustainability Report 115
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
PT Angkasa Pura I menerbitkan kebijakan Instruksi Direksi PT Angkasa Pura I issued a policy of Board of Directors’
Nomor INST.DU.4/HK.01.02/2018 tentang Langkah-Langkah Instruction Number INST.DU.4/HK.01.02/2018 on Steps to
Penurunan Emisi Gas Rumah Kaca di Bandar Udara PT Reduce Greenhouse Gas Emissions at PT Angkasa Pura I
Angkasa Pura I. Instruksi tersebut memuat rencana aksi Airports. The instruction contains action plans to reduce GHG
penurunan emisi GRK seperti pemanfaatan energi baru emissions such as the utilization of new renewable energy
terbarukan melalui penggunaan pembangkit listrik tenaga through the use of solar power plants (PLTS), solar cell street
surya (PLTS), lampu penerangan jalan solar cell, lampu LED, lighting, LED lights, and energy-efficient equipment that
serta peralatan hemat energi yang mendukung operasional supports airport operations, In addition, other steps include
bandara, Selain itu, langkah-langkah lain mencakup penerapan the implementation of energy management systems and
sistem manajemen energi dan efisiensi energi melalui green energy efficiency through green buildings. PT Angkasa Pura
building. PT Angkasa Pura I telah melakukan inventarisasi I has conducted a GHG inventory using the ACERT formula
GRK dengan menggunakan formula ACERT yang diterbitkan published by the Airports Council International (ACI) and has
oleh Airports Council International (ACI) dan telah dilaporkan been reported to the Ministry of Transportation through the
kepada Kementerian Perhubungan melalui Direktorat Bandar Directorate of Airports as well as Sustainable Transportation
Udara serta Pusat Pengelolaan Transportasi Berkelanjutan. PT Management Center. PT Angkasa Pura I has also started
Angkasa Pura I juga sudah mulai melakukan program pembelian a program to purchase refrigerants and fire extinguishers
refrigerant dan APAR yang tidak mengandung bahan perusak that do not contain ozone depleting substances (BPOs).
ozon (BPO). Selain itu, perusahaan telah melakukan program In addition, the company has carried out an organic waste
pengelolaan sampah organik dengan komposting, pembuatan management program by composting, making eco enzymes
eco enzyme dan biokonversi maggot BSF, yang dapat and bioconversion of BSF maggot, which can reduce the
mengurangi timbulan emisi GRK, Program ini diiringi dengan generation of GHG emissions. This program is accompanied
kegiatan rutin penanaman pohon sebagai upaya lanjutan dalam by routine tree planting activities as a further effort in supporting
mendukung keberlanjutan lingkungan. [OJK F.12] environmental sustainability. [OJK F.12]
Pada tahun pelaporan, emisi GRK perusahaan mengalami In the reporting year, the company’s GHG emissions increased
peningkatan sebagai dampak dari peningkatan lalu lintas as a result of the increase in flight traffic. [GRI 305-5]
penerbangan. [GRI 305-5]
Emisi GRK dalam Ton CO2 eq [GRI 305-1, 305-2, 305-3] [OJK F.11]
GHG Emissions in Tons CO2 eq
Deskripsi Sumber
2023 2022 2021
Description Source
Cakupan 1 BBM
4.724 3.964 3.290
Scope 1 Oil Fuel
Cakupan 2 Listrik
146.394 111.098 86.703
Scope 2 Electric
Total 151.119 115.062 89.993
Catatan: Perhitungan emisi CO2 eq melalui inventarisasi emisi GRK software Notes: Calculation of CO2 eq emissions through ACERT software GHG emissions
ACERT inventory.
Terdapat dua jenis perhitungan emisi yaitu emisi GRK langsung There are two types of emission calculations, namely direct
(Cakupan 1) dan emisi GRK tidak langsung (Cakupan 2). Emisi GHG emissions (Scope 1) and indirect GHG emissions
Cakupan 1 berasal dari emisi hasil pembakaran BBM oleh (Scope 2). Scope 1 emissions come from emissions from fuel
kendaraan operasional, sedangkan emisi Cakupan 2 berasal combustion by operational vehicles, while Scope 2 emissions
dari penggunaan listrik PLN. Perusahaan belum menghitung come from the use of PLN electricity. The company has not
emisi Cakupan 3 dan emisi zat perusak ozon. [GRI 305-3, 305-6] calculated Scope 3 emissions and ozone-depleting substance
emissions. [GRI 305-3, 305-6]
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Intensitas Emisi GRK [GRI 305-4] [OJK F.11]
GHG Emission Intensity
Intensitas emisi adalah indikator bagi suatu perusahaan untuk Emission intensity is an indicator for a company to compare
membandingkan produksi jumlah emisi terhadap standar the production of total emissions to a certain unit standard. The
satuan tertentu. Semakin rendah intensitas emisi, maka semakin lower the emissions intensity, the less emissions a business
sedikit pula penggunaan emisi dalam unit usaha. Perhitungan unit uses. The calculation of emission intensity uses a division
intensitas emisi ini menggunakan proses pembagian antara total process between the total amount of emissions and the number
jumlah emisi dengan jumlah pesawat komersial yang mendarat. of commercial aircraft landing. The calculation of emission
Perhitungan intensitas emisi tertera melalui tabel berikut: intensity is shown in the following table:
Deskripsi Satuan
2023 2022 2021
Description Unit
Jumlah emisi
Ton CO2 eq 151.119 110.143 89.993
Emission amount
Jumlah pesawat komersial mendarat
Unit 243.906 198.961 137.146
Number of commercial aircraft landed
Intensitas emisi
Ton CO2 eq/ Unit 0,62 0,55 0,66
Emission intensity
Kualitas Udara Ambien [GRI 305-7] [GRI-AO5]
Ambient Air Quality
PT Angkasa Pura I memberikan perhatian serius terhadap PT Angkasa Pura I pays serious attention to air quality around
kualitas udara di sekitar bandara, mempertimbangkan beberapa the airport, considering several operational aspects, such as
aspek operasional, seperti parkir dan fasilitas darat dapat parking and ground facilities can affect these air conditions.
memengaruhi kondisi udara tersebut. Perusahaan secara rutin The company routinely and periodically monitors and manages
dan berkala memantau serta mengelola upaya pencegahan efforts to prevent air quality degradation due to airport
penurunan kualitas udara akibat operasional bandara. PT operations. PT Angkasa Pura I ensures that the results of air
Angkasa Pura I memastikan bahwa hasil pengukuran kualitas quality measurements, including parameters such as carbon
udara, termasuk parameter seperti karbon monoksida (CO), monoxide (CO), sulfur dioxide (SO2), nitrogen dioxide (NO2), and
sulfur dioksida (SO2), nitrogen dioksida (NO2), dan partikel dust particles, remain within certain quality limits, in accordance
debu, tetap berada dalam batas mutu tertentu, sesuai dengan with the provisions in Government Regulation Number 22 of
ketentuan dalam Peraturan Pemerintah Nomor 22 Tahun 2021 2021 on the Implementation of Environmental Protection and
tentang Penyelenggaraan Perlindungan dan Pengelolaan Management Appendix VII Ambient Air Quality Standards. The
Lingkungan Hidup Lampiran VII Baku Mutu Udara Ambien. company carries out air quality measurement and monitoring at
Perusahaan melaksanakan pengukuran dan pemantauan least once every six months at each airport by involving certified
kualitas udara setidaknya setiap enam bulan sekali di setiap independent parties.
bandara dengan melibatkan pihak independen yang telah
tersertifikasi.
PT Angkasa Pura I melaporkan contoh pengukuran kualitas PT Angkasa Pura I reports examples of ambient air quality
udara ambien di beberapa bandara sebagai berikut: measurements at several airports as follows:
Bandara I Gusti Ngurah Rai Bali
I Gusti Ngurah Rai Airport Bali
Polutan Ambang Batas Metode Pengukuran
2023
Pollutant Threshold Measurement Method
Sulfur dioksida (SO2)
24,2 μg/Nm3 150 μg/Nm3 SNI 7119.7-2017
Sulfur dioxide (SO2)
Nitrogen dioksida (NO2)
15,7 μg/Nm3 200 μg/Nm3 SNI 7119.2-2017
Nitrogen dioxide (NO2)
2023 Sustainability Report 117
Page 118
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Polutan Ambang Batas Metode Pengukuran
2023
Pollutant Threshold Measurement Method
Karbon monoksida (CO)
286,1 μg/Nm3 10.000 μg/Nm3 SNI 7119.10-2017
Carbon monoxide (CO)
Debu (TSP)
86,4 μg/Nm3 230 μg/Nm3 SNI 7119.3-2017
Dust (TSP)
Pm 2.5
5,8 μg/Nm3 55 μg/Nm3
Pm 2.5
Lokasi Apron Barat, data primer RKL-RPL Semester I 2023. Measurement location at the West Apron, primary data RKL-
RPL Semester I 2023.
Bandara Sam Ratulangi Manado
Sam Ratulangi Airport Manado
Polutan Ambang Batas Metode Pengukuran
2023
Pollutant Threshold Measurement Method
Sulfur dioksida (SO2)
12 μg/Nm3 75 μg/Nm3 SNI 7119.7-2017
Sulfur dioxide (SO2)
Nitrogen dioksida (NO2)
6,24 μg/Nm3 65 μg/Nm3 SNI 7119.2-2017
Nitrogen dioxide (NO2)
Karbon monoksida (CO)
1.241 μg/Nm3 4.000 μg/Nm3 SNI 7119.10-2017
Carbon monoxide (CO)
Debu (TSP)
20,3 μg/Nm3 230 μg/Nm3 SNI 7119.3-2017
Dust (TSP)
Pm 2.5
Tidak diuji | Not Tested
Pm 2.5
Lokasi Jalan Mapanget Barat (utara landas pacu), data primer Measurement location at West Mapanget Street (north of the
RKL-RPL semester I 2023. runway), primary data RKL-RPL semester I 2023.
Bandara Pattimura Ambon
Pattimura Airport Ambon
Polutan Ambang Batas Metode Pengukuran
2023
Pollutant Threshold Measurement Method
Sulfur dioksida (SO2)
32,18 μg/Nm3 150 μg/Nm3 SNI 7119.7-2017
Sulfur dioxide (SO2)
Nitrogen dioksida (NO2)
5,22 μg/Nm3 200 μg/Nm3 SNI 7119.2-2017
Nitrogen dioxide (NO2)
Karbon monoksida (CO)
Tidak diuji | Not Tested 10.000 μg/Nm3 SNI 7119.10-2017
Carbon monoxide (CO)
Debu (TSP)
3,37 μg/Nm3 230 μg/Nm3 SNI 7119.3-2017
Dust (TSP)
Pm 2.5
Tidak diuji | Not Tested
Pm 2.5
Lokasi sisi utara runway, data primer RKL-RPL 2023. Measurement location at the north side of the runway, primary
data RKL-RPL 2023
PT Angkasa Pura I terus berupaya untuk meningkatkan PT Angkasa Pura I continuously strives to improve air quality in
kualitas udara dalam rangka menciptakan udara yang bersih order to create clean and healthy air. The company also actively
dan sehat. Perusahaan juga aktif berkontribusi melalui kegiatan contributes through tree planting activities around the airport
penanaman pohon di sekitar area bandara dan luar bandara. area and outside the airport.
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Elevating Customer Experience
Kebisingan [GRI-AO7]
Noise
Kebisingan merupakan gangguan akibat adanya suara Noise is a disturbance due to the presence of unpleasant
yang tidak menyenangkan, sering kali sebagai dampak dari sounds, often as a result of the activities of airplanes going
aktivitas pesawat terbang yang hilir mudik di area bandara. back and forth in the airport area. However, PT Angkasa
Namun, PT Angkasa Pura I selalu memastikan bahwa tingkat Pura I always ensures that noise and pollution levels do not
kebisingan dan pencemaran tidak melebihi standar baku mutu exceed certain quality standards. The company achieves this
tertentu. Perusahaan mencapai hal ini melalui pemantauan through monitoring noise levels using the Weighted Equivalent
tingkat kebisingan menggunakan indeks Weighted Equivalent Continuous Perceived Noise Level (WECPNL) index or the
Continuous Perceived Noise Level (WECPNL) atau nilai equivalent value of the noise level that humans can receive
ekuivalen tingkat kebisingan yang dapat manusia terima dalam within a certain period of time with a certain weight. This noise
jangka waktu tertentu dengan bobot tertentu. Indeks kebisingan index complies with Government Regulation Number 40 of
ini sesuai dengan Peraturan Pemerintah Nomor 40 Tahun 2012 2012 on Airport Environmental Development and Preservation
tentang Pembangunan Dan Pelestarian Lingkungan Hidup and Director General of Civil Aviation Regulation Number KP
Bandar Udara dan Peraturan Direktur Jenderal Perhubungan 590 of 2014 on Airport Master Plans. In addition, PT Angkasa
Udara Nomor KP 590 Tahun 2014 mengenai Rencana Induk Pura I has determined the land use around the airport area with
Bandar Udara. Selain itu, PT Angkasa Pura I telah menetapkan the aim of ensuring that there are no certain noise zones that
tata guna tanah di sekitar kawasan bandara dengan tujuan become the location of community settlements.
memastikan bahwa tidak ada zona kebisingan tertentu yang
menjadi lokasi pemukiman masyarakat.
Kawasan
Kebisingan Tingkat Kebisingan Tata Guna Tanah
Noise Area Noise Level Land Use Planning
Tingkat I 70 < WECPNL < 75 Untuk berbagai kegiatan dan bangunan, kecuali sekolah dan rumah sakit. Sekolah
Level I dan rumah sakit yang ada dilengkapi dengan insulasi sehingga tingkat kebisingan di
dalam bangunan sesuai peraturan perundangan yang berlaku.
For various activities and buildings, except schools and hospitals. Existing schools
and hospitals are equipped with insulation so that the noise level inside the building
complies with applicable laws and regulations.
Tingkat II 75 < WECPNL < 80 Untuk berbagai kegiatan dan bangunan, kecuali sekolah, rumah sakit, dan rumah
Level II tinggal. Sekolah, rumah sakit dan rumah tinggal yang ada dilengkapi dengan insulasi
sehingga tingkat kebisingan di dalam bangunan sesuai peraturan perundangan yang
berlaku.
For various activities and buildings, except schools, hospitals, and residential houses.
Existing schools, hospitals and residential houses are equipped with insulation so
that the noise level inside the building complies with applicable laws and regulations.
Tingkat III WECPNL > 80 Untuk bangunan atau fasilitas bandara yang dilengkapi dengan insulasi sehingga
Level III tingkat kebisingan di dalam bangunan sesuai peraturan perundangan yang berlaku.
Tak hanya itu, wilayah ini juga bermanfaat sebagai jalur hijau atau sarana pengendalian
lingkungan dan pertanian yang tidak mengundang burung.
For airport buildings or facilities equipped with insulation so that the noise level in the
building complies with applicable laws and regulations. Not only that, this area is also
useful as a green belt or means of environmental control and agriculture that does
not invite birds.
Pihak independen melakukan pengelolaan tingkat kebisingan An independent entity carries out noise level management using
dengan menggunakan data penerbangan dan SID-STAR milik the airport’s flight data and SID-STAR. The use of Integrated
bandara. Secara rutin, penggunaan perangkat lunak Integrated Noise Model (INM) software serves as an evaluation tool for
Noise Model (INM) menjadi sarana evaluasi dalam pengelolaan noise management on a regular basis. The company conducted
tingkat kebisingan. Perusahaan melakukan kajian dokumen a review of the Noise Area Boundary (BKK) document
Batas Kawasan Kebisingan (BKK) bersamaan dengan simultaneously with the preparation of the Airport Master Plan
penyusunan dokumen Rencana Induk Bandara. Di Bandara document. At Yogyakarta International Airport Kulon Progo,
Internasional Yogyakarta Kulon Progo, pengesahan dokumen the approval of the BKK document refers to the Decree of the
BKK merujuk pada Keputusan Menteri Perhubungan Republik Minister of Transportation of the Republic of Indonesia Number
Indonesia Nomor KP 1994 Tahun 2018 tentang Penetapan KP 1994 of 2018 on the Determination of the Location of New
Lokasi Bandar Udara Baru di Kabupaten Kulon Progo Provinsi Airports in Kulon Progo Regency, Yogyakarta Special Region
Daerah Istimewa Yogyakarta. Province.
2023 Sustainability Report 119
Page 120
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Pengukuran Tingkat Kebisingan di Bandara I Gusti Ngurah Rai Bali
Noise Level Measurement at I Gusti Ngurah Rai Airport Bali
Hasil Pemantauan
Hasil Pemantauan
Lokasi Baku Mutu (WECPNL)
(Leq)
Location Quality Standard Monitoring Result
Monitoring Result (Leq)
(WECPNL)
Area selatan bandara, Jalan Segara Madu
70-75 53,49 54,68
South area of the airport, Segara Madu Street
Area Tol Gate GAT
70-75 53,70 53,58
Toll Gate GAT Area
Area kompleks SD 04
70-75 58,51 52,60
SD 04 complex area
Area apron barat
70-75 71,18 72,28
West apron area
Catatan: Baku Mutu 70-75 WECPNL Notes: Quality Standard 70-75 WECPN
Dalam rangka menanggulangi dampak dari kebisingan di In order to overcome the impact of noise at several locations
beberapa titik lokasi yang berada di atas baku mutu, PT that are above the quality standard, PT Angkasa Pura I has
Angkasa Pura I telah membuat beberapa kebijakan sebagai made several policies such as:
berikut:
1. Green Belt: Melakukan penanaman pohon di kawasan 1. Green Belt: Planting trees in the area around the airport
sekitar bandara yang berfungsi untuk mengurangi which serves to reduce noise due to aircraft landing and
kebisingan akibat aktivitas pendaratan dan keberangkatan departure activities. The company has implemented this
pesawat. Perusahaan telah melaksanakan kebijakan tree planting policy in almost all PT Angkasa Pura I airports;
penanaman pohon ini di hampir seluruh bandara PT
Angkasa Pura I;
2. Noise Abatement Operational Procedures: Mengimbau 2. Noise Abatement Operational Procedures: Appeals to
seluruh maskapai untuk memenuhi standar dan prosedur all airlines to comply with standards and procedures on
pada kegiatan lepas landas (take off) dan pendaratan aircraft take-off and landing activities in accordance with
(landing) pesawat sesuai ketentuan ICAO, khususnya ICAO regulations, especially compliance to follow the
kepatuhan untuk mengikuti arah landasan pacu dan direction of the runway and certain altitudes for aircraft
ketinggian tertentu bagi kegiatan lepas landas dan take-off and landing activities and related to the use of
pendaratan pesawat serta terkait penggunaan single single thrust engines when taxiing to the parking stand;
thrust engine saat taxiing menuju parking stand;
3. Menyusun dokumen BKK untuk menentukan batas 3. Develop a BKK document to determine the maximum limit
maksimum kebisingan yang terpapar karena aktivitas of noise exposure due to airport activities. This document
bandara. Dokumen ini menentukan potensi pembangunan determines the potential development of public facilities in
fasilitas umum di kawasan tersebut, seperti rumah sakit the area, such as hospitals and schools;
dan sekolah;
4. Melakukan pemantauan kebisingan selama enam bulan 4. Conduct noise monitoring once every six months; and
sekali; serta
5. Melakukan perawatan rutin terhadap peralatan dan 5. Perform routine maintenance on operational equipment
kendaraan operasional yang menimbulkan kebisingan. and vehicles that generate noise.
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Air [OJK F.8]
Water
Air bersih merupakan aspek utama dalam seluruh aktivitas Clean water is a major aspect in all operational business
bisnis operasional perusahaan, baik secara langsung maupun activities, directly or indirectly. Increasing population,
tidak langsung. Meningkatnya populasi, kemajuan teknologi, technological advances, and business movements will trigger
dan pergerakan bisnis akan memicu peningkatan kebutuhan an increase in the need for clean water supply. Therefore, PT
terhadap pasokan air bersih. Maka dari itu, PT Angkasa Pura Angkasa Pura I takes a serious commitment in carrying out
I mengambil komitmen serius dalam menjalankan konservasi the conservation of water resources based on the principles of
sumber daya air dengan berlandaskan prinsip-prinsip sustainability through the implementation of savings initiatives
keberlanjutan melalui penerapan inisiatif penghematan dan and more efficient use of water. [GRI 3-3]
penggunaan air yang lebih efisien. [GRI 3-3]
Interaksi dengan Air Sebagai Sumber Daya Bersama [GRI 303-1]
Interaction with Water as a Common Source
Perusahaan merencanakan prosedur pengelolaan air bersih The company plans clean water management procedures as
dengan sebaik-baiknya, dimulai dari perhitungan kebutuhan well as possible, starting from calculating water needs, planning
air, perencanaan pemenuhan kebutuhan dari sumber daya air, for meeting needs from water resources, planning for use along
perencanaan penggunaan beserta dengan standar air, hingga with water standards, to planning for monitoring and reporting.
perencanaan pengawasan dan pelaporan.
Beberapa dampak yang mungkin terjadi akibat penggunaan air Some impacts that may occur due to water use are land
adalah penurunan tanah dan kekurangan air akibat penggunaan subsidence and water shortages due to excessive use of
air tanah atau sumur yang berlebihan, serta pencemaran air groundwater or wells, as well as water pollution that results
yang berdampak pada penurunan kualitas sumber daya air. in a decrease in the quality of water resources. Therefore, the
Oleh karena itu, perusahaan perlu memperhitungkan beberapa company needs to take several things into account at the
hal pada tahap perencanaan bandara untuk mengurangi airport planning stage to reduce the impact of water usage.
dampak dari penggunaan air bersih. Pertimbangan- These considerations include the projected passengers to
pertimbangan tersebut mencakup proyeksi penumpang yang be served in the ultimate operational year, the capacity of the
akan dilayani pada tahun operasional ultimate, kapasitas dari wastewater treatment facility, and the wastewater disposal and/
fasilitas pengolahan air limbah, serta rencana pembuangan or utilization plan.
dan/atau pemanfaatan air limbah.
Pengelolaan air bersih telah menggunakan Instalasi Pengolahan Clean water management has been using the Water Treatment
Air (IPA) sebagai sarana untuk mengolah air dari kualitas baku Plant (WTP) as a facility to treat water from raw quality (influent)
(influen) dengan pengolahannya harus sesuai standar mutu atau with processing that must meet quality standards or be ready
siap konsumsi. Kebutuhan air bersih berasal dari Perusahaan for consumption. Clean water supply comes from the Regional
Daerah Air Minum (PDAM) ), tampungan sumur dalam, reverse Drinking Water Company (PDAM), deep well reservoirs, brackish
osmosis air payau, dan pemanenan air hujan yang kemudian water reverse osmosis, and rainwater harvesting which is then
di tampung dalam ground water tank (GWT). Kemudian, accommodated in the ground water tank (GWT). Later, the
perusahaan melakukan pengaliran dari tampungan air tersebut company conducted a flow from the water reservoir to the
menuju terminal penumpang, terminal kargo, perkantoran, passenger terminal, cargo terminal, offices, hydrant system,
sistem hidran, serta kegiatan bandar udara seperti sanitasi, and airport activities such as sanitation, commercial areas,
area komersial, sarana ibadah, dan sebagainya. worship facilities, and so on.
Pengambilan dan Konsumsi Air [GRI 303-3, 303-5]
Water Withdrawal and Consumption
Bandar udara PT Angkasa Pura I menggunakan air yang PT Angkasa Pura I airport uses water from PDAM and
berasal dari PDAM dan air tanah untuk kebutuhan air yang lebih groundwater for larger water needs. The use of water is
besar. Penggunaan air tersebut untuk mendukung kegiatan to support airport operational activities such as terminal
operasional bandara seperti kebersihan terminal, gedung cleanliness, operational buildings, worship facilities, and so on.
operasional, sarana ibadah, dan sebagainya. Perusahaan The company already has a permit in water utilization, refers to
sudah memiliki izin dalam pemanfaatan air, mengacu pada the provisions of freshwater intake (< 1,000 mg/L Total Dissolved
ketentuan pengambilan air tawar (< 1,000 mg/L Total Padatan Solids), and does not take water from areas experiencing water
Terlarut), dan tidak melakukan pengambilan air dari wilayah stress.
yang mengalami stres air.
2023 Sustainability Report 121
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About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Pengambilan dan Konsumsi Air (m3) [GRI 303-3, 303-5]
Water Withdrawal and Consumption (m3)
Sumber Air
2023 2022 2021
Water Source
PDAM
1.582.656 930.226 384.025
PDAM
Air Tanah
1.454.413 1.472.516 942.330
Ground water
Total 3.037.069 2.402.742 1.326.355
Catatan: Note:
• Penghitungan penggunaan air PDAM berdasarkan pencatatan meter air • Calculation of PDAM water usage is based on the recording of water meters
dari PDAM. from PDAM.
• Penghitungan penggunaan air tanah berdasarkan volume pengambilan air • Calculation of groundwater usage is based on the volume of water
yang tertera dalam tagihan di setiap daerah operasional PT Angkasa Pura I. withdrawal stated in the bill in each operational area of PT Angkasa Pura I.
Penggunaan Air Daur Ulang [GRI 303-3, 303-5]
Use of Recycled Water
PT Angkasa Pura I melakukan berbagai upaya konservasi air PT Angkasa Pura I carries out various water conservation efforts
melalui instalasi pengolahan air daur ulang di beberapa bandara, through recycled water treatment plants at several airports,
misalnya Bandara Jenderal Ahmad Yani Semarang, Bandara such as Jenderal Ahmad Yani Airport Semarang, Juanda Airport
Juanda Surabaya, dan Bandara I Gusti Ngurah Rai Bali. Surabaya, and I Gusti Ngurah Rai Airport Bali. The company
Perusahaan memanfaatkan hasil daur ulang air untuk sebagian utilizes recycled water for some airport operational activities,
kegiatan operasional bandara, misalnya penggelontoran (flush) such as flushing toilets, watering plants, and also for water in
toilet, penyiraman tanaman, dan juga untuk air pada cooling cooling towers. In addition, the company also makes several
tower. Di samping itu, perusahaan juga melakukan beberapa water-saving efforts, such as:
upaya penghematan air, antara lain:
1. Menggunakan air daur ulang hasil pengolahan air limbah 1. Using recycled water from wastewater treatment via
dari dari Supervisory Control and Data Acquisition Supervisory Control and Data Acquisition (SCADA) for
(SCADA) untuk toilet dan menyiram tanaman sehingga toilets and watering plants to reduce groundwater usage;
dapat mengurangi penggunaan air tanah;
2. Meningkatkan penggunaan teknologi reverse osmosis di 2. Increasing the use of reverse osmosis technology at
Bandara Jenderal Ahmad Yani Semarang dengan mendaur Jenderal Ahmad Yani Airport Semarang by recycling water
ulang air yang berasal dari air payau dan air hujan; dan from brackish water and rainwater; and
3. Melakukan rainwater harvesting di Bandara Internasional 3. Conducting rainwater harvesting at Yogyakarta
Yogyakarta Kulon Progo untuk meminimalisasi penggunaan International Airport Kulon Progo to minimize the use of
air bersih dari PDAM. clean water from PDAM.
Penggunaan Air Daur Ulang (m3) [GRI 303-3, 303-5]
Use of Recycled Water (m3)
Sumber Air
2023 2022 2021
Water Source
Daur Ulang
66.106 250.850 264.040
Recycling
Perusahaan berupaya maksimal untuk melakukan efisiensi The company makes maximum efforts to make efficient
penggunaan air dan meningkatkan kegiatan konservasi air use of water and increase water conservation activities in
dalam rangka menjaga keseimbangan lingkungan. Beberapa order to maintain environmental balance. Some of the water
upaya konservasi air yang perusahaan lakukan meliputi: conservation efforts undertaken include:
1. Dalam kegiatan operasional, perusahaan tidak lagi 1. In operational activities, the company no longer utilizes the
memanfaatkan penggunaan air bawah tanah, khususnya use of underground water, especially shallow groundwater,
air tanah dangkal, tetapi menggantinya dengan sumber air but replaces it with water sources from PDAM and/or
dari PDAM dan/atau dengan air daur ulang yang dihasilkan with recycled water generated from domestic wastewater
dari pengolahan air limbah domestik serta pemanfaatan treatment as well as utilizing rainwater harvesting;
122 Laporan Keberlanjutan 2023
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Elevating Customer Experience
hasil tangkapan air hujan (rainwater harvesting);
2. Penggunaan sanitasi dengan sensor otomatis; 2. Use of sanitation with automatic sensors;
3. Penggunaan sistem toilet dengan teknologi hemat air 3. Use of toilet systems with water-saving technology (smart
(smart toilet); toilets);
4. Melakukan perawatan terhadap instalasi air secara rutin 4. Conducting routine maintenance of water installations to
guna mencegah kebocoran; prevent leakage;
5. Penanaman pohon untuk memenuhi ruang terbuka hijau; 5. Planting trees to fulfill green open space;
6. Pembuatan kolam, sumur resapan, dan lubang biopori; 6. Making ponds, infiltration wells, and biopore holes; and
dan
7. Melakukan kampanye imbauan kepada seluruh pegawai 7. Conducting an appeal campaign to all employees to save
untuk menghemat penggunaan air. water usage.
Limbah dan Efluen [GRI 306-1, 303-2] [OJK F.13] [OJK F.14]
Waste and Effluent
Salah satu aspek yang menjadi perhatian PT Angkasa Pura One of the aspects that become PT Angkasa Pura I’s concern
I dalam menjalankan operasional yang bertanggung jawab in carrying out responsible operations is waste. Waste is the
adalah limbah. Limbah merupakan buangan dari proses byproduct of operational and production processes at the
operasional dan produksi di bandara. Limbah harus melalui airport. Waste must undergo processing before disposal
proses pengolahan sebelum prosedur pembuangan ke badan procedures to water bodies or reutilization. PT Angkasa Pura I’s
air atau pemanfaatan kembali. Limbah produksi PT Angkasa production waste consists of liquid and solid waste which can
Pura I terdiri dari limbah cair dan padat yang kemudian dapat then be divided into further categories based on hazardous and
terbagi menjadi kategori lebih lanjut berdasarkan limbah bahan toxic waste (B3) and non-hazardous waste (non-B3). [GRI 3-3]
berbahaya dan beracun (B3) dan limbah tidak berbahaya
(non-B3). [GRI 3-3]
Manajemen Dampak yang Berkaitan dengan
Pembuangan Air [GRI 303-2]
Management of Water Disposal Related Impacts
Berdasarkan Peraturan Menteri Lingkungan Hidup dan According to the Minister of Environment and Forestry
Kehutanan Nomor 5 Tahun 2021 tentang Tata Cara Penerbitan Regulation No. 5 of 2021 on the Procedures for Issuing
Persetujuan Teknis dan Surat Kelayakan Operasional Bidang Technical Approval and Operational Feasibility Letter in the
Pengendalian Pencemaran Lingkungan, setiap usaha dan/ Field of Environmental Pollution Control, every business and/or
atau kegiatan wajib AMDAL atau UKL-UPL yang melakukan activity required to have an AMDAL or UKL-UPL that conducts
kegiatan pembuangan dan/atau pemanfaatan air limbah wajib wastewater disposal and/or utilization activities must have
memiliki Persetujuan Teknis dan SLO. Technical Approval and SLO.
Kegiatan pembuangan dan/atau pemanfaatan air limbah Wastewater disposal and/or utilization activities include:
meliputi:
1. Pembuangan air limbah ke Badan Air Permukaan; 1. Disposal of wastewater to surface water bodies.
2. Pembuangan air limbah ke formasi tertentu; 2. Discharge of wastewater to certain formations.
3. Pemanfaatan air limbah ke formasi tertentu; 3. Utilization of wastewater to certain formations.
4. Pemanfaatan air limbah untuk aplikasi ke tanah; dan 4. Utilization of wastewater to be applied into the ground.
5. Pembuangan air limbah ke laut. 5. Discharge of wastewater into the sea.
PT Angkasa Pura I mengelola beberapa bandara yang telah PT Angkasa Pura I manages several airports that already
memiliki Persetujuan Teknis Limbah Cair, antara lain Bandara I have Liquid Waste Technical Approval, including I Gusti
Gusti Ngurah Rai Bali, Bandara Internasional Yogyakarta Kulon Ngurah Rai Airport Bali, Yogyakarta International Airport Kulon
Progo, dan Bandara Syamsudin Noor Banjarmasin. Sementara Progo, and Syamsudin Noor Airport Banjarmasin. Meanwhile,
itu, Bandara Juanda Surabaya, Bandara Sam Ratulangi Juanda Airport Surabaya, Sam Ratulangi Airport Manado, and
Manado, dan Bandara Zainudin Abdul Majid Lombok saat ini Zainuddin Abdul Majid Airport Lombok are currently preparing
sedang menyusun dokumen persetujuan teknis limbah cair. liquid waste technical approval documents.
Demi mewujudkan pelestarian lingkungan yang berkelanjutan, In order to realize sustainable environmental conservation, PT
PT Angkasa Pura I senantiasa memastikan agar pengolahan air Angkasa Pura I always ensures that wastewater treatment is in
limbah sesuai dengan baku mutu tertentu dan melaporkannya accordance with certain quality standards and reports it to the
ke instansi terkait. Terdapat beberapa jenis kategori dari relevant agencies. There are several types of categories of liquid
produksi limbah cair yaitu limbah cair domestik, limbah cair waste production, namely domestic liquid waste, commercial
komersial, dan limbah cair dari toilet pesawat. liquid waste, and liquid waste from aircraft toilets.
2023 Sustainability Report 123
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Perusahaan wajib melakukan perlindungan dan pengelolaan Companies are obliged to protect and manage water quality,
mutu air, mengacu pada Pasal 107 Peraturan Pemerintah referring to Article 107 of Government Regulation of the
Republik Indonesia Nomor 22 Tahun 2021 tentang Republic of Indonesia Number 22 of 2021 concerning the
Penyelenggaraan Perlindungan dan Pengelolaan Lingkungan Implementation of Environmental Protection and Management.
Hidup. Kewajiban ini meliputi perencanaan, pemanfaatan, This obligation includes planning, utilization, control, and
pengendalian, dan pemeliharaan. Perusahaan melaksanakan maintenance. Companies carry out water quality protection and
perencanaan perlindungan dan pengelolaan mutu air melalui: management planning through: [GRI 303-2]
[GRI 303-2]
1. Inventaris badan air; 1. Inventory of water bodies;
2. Penyusunan dan penetapan baku mutu air; 2. Compilation and determination of water quality standards;
3. Perhitungan dan penetapan alokasi beban pencemar air; 3. Calculation and determination of the allocation of water
serta 4. pollutant loads;
4. Penyusunan dan penetapan rencana perlindungan dan 5. Compilation and determination of water quality protection
pengelolaan mutu air. and management plans.
PT Angkasa Pura I memastikan pemenuhan baku mutu air PT Angkasa Pura I ensures the fulfillment of water quality
sesuai dengan ketentuan yang berlaku, baik dari peraturan standards in accordance with applicable regulations, both from
pemerintah pusat maupun daerah. Apabila suatu daerah central and regional government regulations. If a region does
tidak memiliki peraturan khusus mengenai baku mutu limbah, not have specific regulations regarding waste quality standards,
maka perusahaan mengacu pada peraturan baku mutu dari the company refers to quality standard regulations from the
pemerintah. Hal ini mencakup PP 22 Tahun 2021 tentang government. This includes Government Regulation Number 22
Penyelenggaraan Perlindungan dan Pengelolaan Lingkungan of 2021 on the Implementation of Environmental Protection and
Hidup, termasuk Lampiran VI, dan juga Permen LHK Nomor 68 Management, including Appendix VI, and also Permen LHK
Tahun 2016 yang mengatur mengenai Baku Mutu Air Limbah Number 68 of 2016 which regulates Domestic Wastewater
Domestik. Quality Standards.
Penyaluran air limbah harus telah memenuhi ketentuan yang The disposal of wastewater must have met the provisions
terdapat dalam izin lingkungan ataupun peraturan yang berlaku contained in the environmental permit or applicable regulations
serta perusahaan tidak menyalurkan air limbah ke wilayah yang and the company does not dispose of wastewater to areas
memiliki kualitas air permukaan melebihi kelas II (PP 22 tahun that have surface water quality exceeding class II (Government
2021). PT Angkasa Pura I melaporkan contoh pengukuran Regulation Number 22 of 2021). PT Angkasa Pura I reported an
stormwater di salah satu bandara sebagai berikut: [GRI 303-4] example of stormwater measurements at one of the airports as
[GRI-AO4] follows: [GRI 303-4] [GRI-AO4]
Data Kualitas Air Permukaan Bandara Adi Soemarmo Solo Tahun 2023
Data on Surface Water Quality at Adi Soemarmo Airport Solo in 2023
Jenis Sampel Koordinat Kode
No
Sample Type Coordinates Code
1 Upstream Kali Kijang
7O31’12.60”LS 110O44’27.80” A1
Upstream of Kijang River
2 Downstream Kali Kijang
7O31’13.70”LS 110O44’45.10” A2
Downstream Kijang River
3 Upstream Saluran Irigasi
7O30’50.00”LS 110O44’44.90” B1
Upstream Irrigation Channel
4 Downstream Saluran Irigasi
7O30’45.10”LS 110O46’38.50” B2
Downstream Irrigation Channel
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Semester Pertama 2023 Semester Kedua 2023 Baku Mutu
Parameter Satuan 1st semester 2023 2nd semester 2023
No Quality
Parameter Unit
A1 A1 A1 A1 A1 A1 A1 A1 Standard
Fisika | Physics
Residu Terlarut (TDS)
1 Dissolved Residue mg/L 39.6 32 16.3 13.2 7 8 12 6 1.000
(TDS)
Residu Tersuspensi
(TSS)
2 mg/L 133 142 180 204 239 240 258 226 50
Suspended Residue
(TSS)
1 pH - 7.4 7.4 7.9 7.2 7.5 7.4 6.9 7.8 6-9
2 BOD mg/L 1.56 1.88 2.58 3.07 2.14 17.5 3.17 4.16 3
3 COD mg/L 7.44 8.97 12.3 14.6 10.2 83.5 15.1 19.8 25
4 DO mg/L 7.4 7.0 5.8 4.2 3.4 1.1 2.4 2.3 4
Amonia
5 mg/L 0.34 0.32 0.17 1.44 0.17 16 0.16 0.16 0,2
Ammonia
Minyak & Lemak
6 mg/L <2.5 <2.5 <2.5 <2.5 <2.5 <2.5 <2.5 <2.5 1
Oil & Fat
Mikrobiologi | Microbiology
Total Coliform
7 Jml/100mL 1600 1600 1600 1600 110 110 540 540 5.000
Total Coliforms
PT Angkasa Pura I membuat elevasi saluran supaya air PT Angkasa Pura I makes the channel elevation so that water
mengalir menuju drainase dengan penyaluran ke luar bandara. flows into the drainage with channeling to the outside of the
Perusahaan telah mendesain drainase untuk menampung airport. The company has designed drainage to accommodate
limpasan air hujan yang berpotensi mengandung polutan rainwater runoff that has the potential to contain pollutants and
dan bahan berbahaya lainnya. Beberapa upaya yang telah other hazardous materials. Some of the efforts that have been
perusahaan lakukan untuk menghindari kontaminasi air limbah made by the company to avoid wastewater contamination
antara lain: include:
1. Desain drainase yang tidak menyerap langsung ke tanah; 1. Drainage design that does not lead to direct ground absorption;
2. Desain saluran blackwater tertutup dan terpisah dari grey 2. The blackwater channel design is closed and separated from
water; the gray water
3. Mengurangi penggunaan bahan-bahan kimia pada 3. Reducing the use of chemicals in cleaning up oil spills on the
pembersihan tumpahan minyak atau avtur di apron; apron
4. Pengukuran kualitas efluen setiap enam bulan di seluruh 4. Effluent quality measurements every six months throughout
bandara oleh laboratorium terakreditasi KAN dengan the airport by KAN accredited laboratories using SNI standards
menggunakan standar SNI sesuai Peraturan Menteri in accordance with Minister of Environment and Forestry
Lingkungan Hidup dan Kehutanan Nomor 68 Tahun 2016 Regulation Number 68 of 2016 on Domestic Wastewater
tentang Tentang Baku Mutu Air Limbah Domestik; Quality Standards;
5. Beberapa bandara menyediakan kolam sebelum 5. Ponds before draining runoff water are provided at several
mengalirkan air limpasan keluar bandara; serta airports
6. Melakukan pembersihan saluran/drainase secara berkala. 6. Performing channel/drainage cleaning regularly.
Perusahaan mengelola air limbah dengan menggunakan Wastewater is managed using a Wastewater Treatment Plant
Instalasi Pengolahan Air Limbah (IPAL) untuk mengolah black (WWTP) to treat blackwater (wastewater from toilets) and
water (air limbah dari toilet) dan grey water (air limbah yang gray water (wastewater from kitchens, sinks and bathroom
berasal dari dapur, wastafel dan floor drain kamar mandi). IPAL floor drains). Airport WWTP treats wastewater generated from
bandara mengolah air limbah hasil produksi dari beberapa several activity sources, such as:
sumber kegiatan, seperti:
1. Air limbah sarana di kawasan perkantoran (kantor 1. Facility wastewater from office area (airport management
pengelola bandara, kantor keamanan, kantor polisi); office, security office, police station);
2. Air limbah dari area komersial (restoran, kedai, kafe, atau 2. Wastewater from commercial areas (restaurants, shops,
pujasera); cafes, or food courts);
3. Air limbah dari area terminal penumpang di area luar 3. Wastewater from the passenger terminal area in the outside
2023 Sustainability Report 125
Page 126
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
gedung dan area dalam gedung (WC/toilet); area of the building and the inside area of the building (WC/
toilet);
4. Air limbah dari sarana sanitasi di kawasan; 4. Wastewater from sanitation facilities in the area;
5. Air bekas sarana mushola/masjid; dan 5. Water used for prayer facilities/mosques; and
6. Air limbah dari kawasan rumah dinas/perumahan di 6. Wastewater from the official house/residential area in the
kompleks bandara. airport complex.
Proses pengolahan limbah menggunakan Instalasi Pengolahan The waste treatment process uses a Wastewater Treatment
Air Limbah (IPAL) yang merupakan sistem pengolahan limbah Plant (WWTP) which is a central waste treatment system which
sentral yang pada tahap perencanaan telah melalui proses in the planning stage has gone through a capacity calculation
penghitungan kapasitas. Secara umum, Instalasi Pengolahan process. In general, the airport Wastewater Treatment Plant
Air Limbah (IPAL) bandara terdiri dari: (WWTP) consists of:
1. Penampung air limbah masuk dari seluruh kawasan yang 1. Container for incoming wastewater from all areas that
sebelumnya mendapat pretreatment (grease trap) di area previously received pretreatment (oil trap) in commercial
komersial dan sarana; areas and facilities;
2. Grit Chamber sebagai saringan padatan yang akan masuk 2. Grit Chamber as a solid particulate filter entering the
ke IPAL; wastewater treatment plant (WWTP)
3. Bak kontrol; 3. Control basins;
4. Bak ekualisasi; 4. Equalization basins;
5. Bak pengendap; 5. Settling basins;
6. Kolam aerasi (activated sludge process); 6. Aeration ponds (activated sludge process);
7. Bak pengendap II dengan pompa resirkulasi ke pengolahan 7. Settling tank II is equipped with a recirculation pump to the
biologis dan pompa penguras lumpur; biological treatment and a sludge dewatering pump;
8. Bak penampung akhir air limbah hasil olahan; dan 8. Final container for processed wastewater;
9. Kolam penampung air limbah terolah dengan dua buah 9. The treated wastewater storage ponds are equipped with
surface aerator pada lagoon yang dapat perusahaan two surface aerators in the lagoon to be reused for flushing
manfaatkan kembali untuk penggelontoran closet, sistem toilets, air conditioning systems, watering gardens, and
AC, penyiraman halaman, dan pembuangan sebagian air some of the wastewater is discharged into water bodies.
limbah ke badan air.
Perusahaan melaksanakan pengelolaan air limbah dengan The company implements wastewater management with a
pendekatan reduce, reuse, recycle (3R). Selain memberikan reduce, reuse, recycle (3R) approach. In addition to providing
nilai guna limbah yang dapat menekan penggunaan sumber waste use value that can reduce the use of resources, the
daya, pelaksanaan pengolahan limbah juga menggunakan implementation of waste treatment also uses environmentally
proses dan teknologi yang ramah lingkungan. Pengelolaan friendly processes and technologies. The management
tersebut mendukung upaya perusahaan dalam meminimalkan supports the company’s efforts to minimize water pollution and
pencemaran air dan memaksimalkan efisiensi air. Selain itu, maximize water efficiency. In addition, PT Angkasa Pura I also
PT Angkasa Pura I juga melakukan konservasi air dengan conserves water by using processed wastewater for watering,
menggunakan hasil olahan air limbah untuk penyiraman, flushing toilets, and as water in the cooling tower.
penggelontoran toilet, dan sebagai air pada cooling tower.
Dalam rangka mewujudkan komitmen terhadap pencegahan In order to realize the commitment to the prevention of water
pencemaran air, perusahaan melakukan pemantauan dan pollution, the company conducts regular monitoring and
pelaporan secara berkala sesuai dengan komitmen yang reporting in accordance with the commitments stated in the
tercantum dalam Rencana Pengelolaan dan Pemantauan Environmental Management and Monitoring Plan (RKL RPL) in
Lingkungan (RKL RPL) dalam bentuk izin/persetujuan lingkungan the form of environmental permits/approvals by the Ministry of
oleh Kementerian Lingkungan Hidup dan Kehutanan. Environment and Forestry.
Perusahaan melangsungkan pemantauan secara berkala The company conducts regular monitoring at the arrangement
di titik penataan, titik pembuangan, dan titik pemantauan point, discharge point, and monitoring point using quality
dengan menggunakan baku mutu sesuai dengan jenis standards in accordance with the type of environmental
persetujuan lingkungan masing-masing bandara. Secara approval of each airport. Periodically, the company carries out
berkala, perusahaan melaksanakan pengukuran parameter air water parameter measurements using several parameters such
menggunakan beberapa parameter seperti debit dan pH setiap as discharge and pH every day, and parameter measurements
hari, dan pengukuran parameter sesuai dengan Peraturan in accordance with the Minister of Environment and Forestry
Menteri Lingkungan Hidup dan Kehutanan No. 68 Tahun 2016 Regulation No. 68 of 2016 concerning Domestic Wastewater
tentang Baku Mutu Air Limbah Domestik. Perusahaan juga Quality Standards. The company also refers to other regulations,
mengacu pada peraturan lainnya, seperti parameter BOD, such as the parameters of BOD, COD, ammonia, and others
COD, amonia, dan lain-lain yang pelaksanaannya teraktualisasi whose implementation is actualized once a month. Agencies
setiap satu bulan sekali. Instansi yang mengeluarkan izin that issue liquid waste management licenses (IPLCs) in their
pengelolaan limbah cair (IPLC) di daerah masing-masing akan respective regions will get monitoring result reporting once
mendapatkan pelaporan hasil pemantauan setiap tiga bulan every three months. Meanwhile, companies cooperate with
sekali. Sementara itu, perusahaan bekerja sama dengan pihak accredited laboratories of the National Accreditation Committee
laboratorium terakreditasi Komite Akreditasi Nasional (KAN) (KAN) to monitor other physical, chemical, and biological
untuk memantau parameter fisika, kimia, dan biologi lain. parameters. After obtaining the laboratory test results, the next
Setelah mendapatkan hasil uji laboratorium, tahap selanjutnya stage is comparing the quality standard regulations. [GRI 303-4]
adalah perbandingan dengan peraturan baku mutu. [GRI 303-4]
126 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Timbulan Limbah dan Dampak-Dampak Terkait Limbah
Beserta Pengelolaannya [GRI 306-1]
Waste Generation and Significant Waste-Related Impacts and Its Management
Sebagai bentuk komitmen terhadap pelestarian lingkungan, In its commitment to environmental conservation, PT Angkasa
PT Angkasa Pura I telah menerapkan beberapa inisiatif untuk Pura I has implemented several initiatives to reduce waste
mengurangi timbunan limbah dan pengelolaan sampah terbaik accumulation and the best form of waste management at
di bandar udara. Limbah domestik berasal dari sampah airports. Domestic waste is produced by passengers and
buangan dari penumpang dan penyewa yang telah melalui tenants and is separated into organic and non-organic waste
proses pemisahan antara sampah organik dan nonorganik to reduce waste going to the final disposal site (TPA).
sehingga dapat mengurangi pembuangan sampah ke tempat
pembuangan akhir (TPA).
PT Angkasa Pura I mengelola sampah melalui pengoperasian PT Angkasa Pura I manages waste through the operation of
tempat penampungan sampah reduce, reuse, recycle (TPS the reduce, reuse, recycle (TPS 3R) waste shelter at Sultan
3R) di Bandara Sultan Aji Muhammad Sulaiman Sepinggan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan and
Balikpapan dan Bandara Jenderal Ahmad Yani Semarang. Jenderal Ahmad Yani Airport Semarang. Waste management
Pengelolaan sampah melalui TPS 3R terdiri dari pengolahan through TPS 3R consists of the following processes:
sebagai berikut:
a. Pemilahan sampah menjadi sampah organik, botol, a. Sorting waste into organic waste, bottles, plastic, paper,
plastik, kertas, dan residu; and residue;
b. Pengolahan sampah organik menjadi pupuk kompos b. Processing of organic waste into compost;
dan eco enzyme serta dikelola dengan menggunakan
biokonversi lalat BSF;
c. Pengolahan sampah anorganik seperti botol, kertas, c. Inorganic waste processing in collaboration with waste
kardus, plastik, logam/kaleng melalui kerja sama dengan banks to utilize recycled waste in supporting a circular
bank sampah atau pihak ke-3 lain untuk memanfaatkan economy;
sampah daur ulang dalam mendukung sirkuler ekonomi;
serta
d. Sisa residu yang tidak bisa melalui proses pengolahan d. The remaining residue that cannot be composted or
baik menjadi sampah kompos maupun daur ulang akan recycled is transported to be processed at the Regional
perusahaan angkut ke TPA Pemerintah Daerah untuk Government TPA.
menjalani proses pengolahan.
Selain limbah domestik, perusahaan juga melakukan Apart from domestic waste, the company also plans for the
perencanaan untuk pembuangan limbah B3. Perusahaan disposal of B3 waste. The collection of B3 waste is carried
mengumpulkan limbah B3 di tempat penyimpanan sementara out in a temporary storage area equipped with a permit in
yang sudah berizin di dalam kawasan bandar udara dan the airport area and then handed over to a third party with a
kemudian pihak ketiga yang memiliki izin pengangkutan dan/ permit for transportation and/or processing in accordance with
atau pengolahan sesuai dengan peraturan yang berlaku akan applicable regulations. Types and producers of Hazardous and
menerima limbah tersebut. Jenis dan penghasil Limbah Bahan Toxic Waste (LB3) at airports are described in the following
Berbahaya dan Beracun (LB3) pada bandar udara tertera pada table: [GRI 306-2, 306-4]
tabel berikut: [GRI 306-2, 306-4]
Sumber Limbah Unit Nama Limbah B3 Penghasil
Source of Waste Unit Name of B3 Waste Producer
Pengoperasian pesawat udara (domestik dan Avtur bekas, pelarut bekas Maskapai penerbangan, ground
internasional) Used jet fuel, used solvents handling maintenance.
Aircraft operations (domestic and international) Airlines, Ground Handling
Maintenance.
Pengoperasian bandar Fasilitas pendukung Oli atau minyak pelumas bekas PT Angkasa Pura I (unit kerja Airport
udara Supporting facilities hidraulis, mesin, gear, lubrikasi, Rescue and Fire Fighting, Airport
Airport operation insulasi, heat transmission, grit Equipment, dan Airport Technology)
chamber, pemisah, dan solar kotor. PT Angkasa Pura I (Airport Rescue
Used hydraulic or lubricating and Fire Fighting, Airport Equipment,
oil, machines, gear, lubrication, and Airport Technology work units).
insulation, heat transmission, grit
chamber, separator, and dirty diesel
fuel
2023 Sustainability Report 127
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Sumber Limbah Unit Nama Limbah B3 Penghasil
Source of Waste Unit Name of B3 Waste Producer
Pengoperasian bandar Fasilitas pendukung Aki bekas, baterai bekas Seluruh unit kerja di PT Angkasa
udara Supporting facilities Used car batteries, used batteries. Pura I
Airport operation All work units at PT Angkasa Pura I
Kain majun terkontaminasi PT Angkasa Pura I (unit kerja Airport
Contaminated cotton rags Rescue and Fire Fighting, Airport
Operation, Airport Security, Airport
Facilities, Airport Equipment, Airport
Commercial)
PT Angkasa Pura I (Airport
Rescue and Fire Fighting, Airport
Operation, Airport Security, Airport
Facilities, Airport Equipment, Airport
Commercial work units)
Filter bekas PT Angkasa Pura I (Unit kerja Airport
Used filters Equipment)
PT Angkasa Pura I (Airport Equipment
work unit)
Kemasan bekas B3 (kemasan bekas PT Angkasa Pura I (Unit kerja Airport
oli dan kemasan tinta cartridge, Rescue and Fire Fighting, Airport
kaleng cat) Operation, Airport Security, Airport
Used B3 packaging (used oil Facilities, Airport Equipment, Airport
packaging and ink cartridge Commercial)
packaging, paint cans) PT Angkasa Pura I (Airport
Rescue and Fire Fighting, Airport
Operation, Airport Security, Airport
Facilities, Airport Equipment, Airport
Commercial work units)
Residu dari kegiatan pembersihan, PT Angkasa Pura I (Unit kerja Airport
misalnya limbah aspal. Facilities, Airport Equipment)
Residues from cleaning activities, PT Angkasa Pura I (Airport Facilities,
e.g. asphalt waste. Airport Equipment work units)
Fasilitas perkantoran Tinta komputer/cartridge bekas Semua unit kerja PT Angkasa Pura I
Office facilities Used computer ink/cartridges All work units of PT Angkasa Pura I
Lampu TL Bekas, limbah elektronik PT Angkasa Pura I (Unit kerja Airport
termasuk cathode ray tube. CRT Rescue and Fire Fighting, Airport
printed circuit board (PCB), wire Operation, Airport Security, Airport
rubber. Facilities, Airport Equipment, Airport
Used tubular lamps, electronic waste Commercial)
including cathode ray tubes. CRT PT Angkasa Pura I (Airport
printed circuit board (PCB), rubber Rescue and Fire Fighting, Airport
wire. Operations, Airport Security, Airport
Facilities, Airport Equipment, Airport
Commercial work units)
Fasilitas pelayanan Limbah medis, kotak P3K ambulans PT Angkasa Pura I (Unit kerja Airport
kesehatan (obat kadaluarsa) Rescue and Fire Fighting, Airport
Health service facilities Medical waste, ambulance first aid Operation, Airport Security, Airport
kit (expired medicine) Facilities, Airport Equipment, Airport
Commercial)
PT Angkasa Pura I (Airport
Rescue and Fire Fighting, Airport
Operation, Airport Security, Airport
Facilities, Airport Equipment, Airport
Commercial work units)
128 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Sumber Limbah Unit Nama Limbah B3 Penghasil
Source of Waste Unit Name of B3 Waste Producer
Pengembangan bandar udara Material insulasi yang mengandung PT Angkasa Pura I (Unit kerja Airport
Airport development asbestos (misalnya rockwool, Facilities, Airport Equipment)
glasswool). PT Angkasa Pura I (Airport Facilities,
Insulation materials containing Airport Equipment work units)
asbestos (i.e. rockwool, glass wool).
Perawatan fasilitas bandar udara dan pesawat Pelarut PT Angkasa Pura I (Unit kerja Airport
udara: bengkel pemeliharaan pesawat dan Solvents Facilities)
kendaraan PT Angkasa Pura I (Airport Facilities
Maintenance of airport and aircraft facilities: work unit)
aircraft and vehicle maintenance workshop
Limbah Cair PT Angkasa Pura I (Unit kerja Airport
Liquid Waste Facilities, Airport Equipment)
PT Angkasa Pura I (Airport Facilities,
Airport Equipment work units)
Baterai Bekas PT Angkasa Pura I (Unit kerja Airport
Used batteries Security)
PT Angkasa Pura I (Airport Security
work unit)
Data limbah B3 yang tersaji di bawah ini mencakup Bandara The hazardous waste data presented below covers Juanda
Juanda Surabaya, Bandara Internasional Yogyakarta Kulon Airport Surabaya, Yogyakarta International Airport Kulon Progo,
Progo, Bandara Sultan Hasanuddin Makassar, Bandara Sultan Hasanuddin Airport Makassar, Jenderal Ahmad Yani
Jenderal Ahmad Yani Semarang, Bandara Adi Soemarmo Solo, Airport Semarang, Adi Soemarmo Airport Solo, Sam Ratulangi
Bandara Sam Ratulangi Manado, Bandara Zainuddin Abdul Airport Manado, Zainuddin Abdul Madjid International Airport
Madjid Lombok, Bandara Adisutjipto Yogyakarta, Bandara I Lombok, Adisutjipto Airport Yogyakarta, I Gusti Ngurah
Gusti Ngurah Rai Bali, Bandara Syamsudin Noor Banjarmasin, Rai Airport Bali, Syamsudin Noor Airport Banjarmasin, and
dan Bandara Pattimura Ambon. Pattimura Airport Ambon.
Timbulan Limbah B3 (Ton) [GRI 306-3]
B3 waste generation (Tons)
Jenis Limbah B3
2023 2022
B3 Waste Type
Oli atau minyak pelumas bekas hidraulis
11,04 2,30
Used hydraulic oil or lubricating oil
Kemasan bekas B3
1,66 2,60
Used B3 packaging
Lampu TL bekas
2,57 2,30
Used tubular lamps
Baterai/aki bekas
4,99 7,76
Used batteries
Filter oli, udara
0,44 1,54
Oil, air filter
Cartridge bekas
0,42 0,42
Used cartridges
Kain majun bekas
2,67 1,12
Used cotton rags
Bahan Kimia
4,53 -
Chemicals
Total 28,31 18,04
2023 Sustainability Report 129
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Limbah yang Dikirimkan ke Pembuangan Akhir [GRI 306-5]
Waste Delivered to Final Disposal
Metode Pembuangan Limbah B3
2023 2022
B3 Waste Disposal Methods
Diserahkan kepada pihak ketiga
27,47 16,44
Handed over to third parties
Dengan menggunakan akun Festronik dan SIMPEL KLHK, All B3 waste that has been successfully inventoried is reported
perusahaan melaporkan seluruh limbah B3 yang telah berhasil periodically using the Festronik and SIMPEL KLHK accounts to
melalui penginventarisan untuk memonitor pengelolaan monitor environmental management and B3 waste manifests.
lingkungan dan manifest limbah B3. Pengelolaan limbah B3 Then, waste is handed to third parties with permits to transport
di bandara dilakukan oleh masing-masing bandara, dimana the B3 waste. The management of hazardous waste (B3) at
setiap manjemen bandara wajib menunjuk penanggungjawab the airport is carried out by each airport, where each airport
pengeloaan limbah B3 dan melakukan kerja sama dengan management must appoint a responsible person for B3 waste
pihak ketiga sebagai pengangkut dan/atau pengolah limbah B3 management and collaborate with third parties as waste
yang telah memiliki izin (baik dari KLHK maupun Kementerian transporters and/or processors who have obtained permits
Perhubungan), serta memenuhi ketentuan sesuai dengan (either from the Ministry of Environment and Forestry or the
peraturan yang berlaku. Selanjutnya, petugas yang telah Ministry of Transportation), and comply with the regulations
ditunjuk sebagai penanggungjawab pengelolaan limbah B3 in accordance with applicable regulations. Furthermore, the
di bandara melakukan dokumentasi serta pelaporan timbulan personnel appointed as responsible for B3 waste management
limbah B3 melalui website resmi dari KLHK yaitu SIMPEL KLHK at the airport document and report the generation of B3 waste
dan menggunakan fitur FESTRONIK guna merencanakan through the official website of the Ministry of Environment and
proses pengangkutan limbah B3 yang telah terkumpul. [GRI Forestry, namely SIMPEL KLHK, and utilize the FESTRONIK
306-2, 306-4, 306-5] feature to plan the transportation process of accumulated B3
waste. [GRI 306-2, 306-4, 306-5]
Perusahaan menyerahkan sampah domestik atau limbah The Company hands over domestic waste or non-hazardous
tidak berbahaya kepada pihak ketiga yang membawa waste to a third party who takes the waste and waste to the
sampah dan limbah menuju ke TPA. Tak terbatas pada hal TPA. In addition, some airports process the waste before
tersebut, beberapa bandara melakukan pengolahan sampah disposing of it to the TPA, such as Sultan Aji Muhammad
sebelum membuangnya ke TPA, seperti di Bandara Sultan Aji Sulaiman Sepinggan Airport Balikpapan and Jenderal Ahmad
Muhammad Sulaiman Sepinggan Balikpapan dan Bandara Yani Airport Semarang. During the reporting period, there were
Jenderal Ahmad Yani Semarang. Selama periode pelaporan, no spills or leaks of B3 waste in the company’s operational
tidak terdapat tumpahan atau kebocoran limbah B3 di wilayah areas. [OJK F.15]
operasional perusahaan. [OJK F.15]
Timbulan Limbah Non-B3 [GRI 306-3]
Non-B3 Waste Generation
Asal Bandara
2023 2022 2021
Origin Airport
Bandara I Gusti Ngurah Rai Bali
96,08 665,98 93,88
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
6,18 2,47 0,58
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
727,10 686,00 60,60
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman Sepinggan Balikpapan
363,34 250,76 273,54
Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan
Bandara Frans Kaisiepo Biak
86,70 - 564,60
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
338,23 290,96 678,30
Sam Ratulangi Airport Manado
Bandara Adisutjipto Yogyakarta
100,35 29,03 9,09
Adisutjipto Airport Yogyakarta
130 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Asal Bandara
2023 2022 2021
Origin Airport
Bandara Adi Soemarmo Solo
75,92 74,72 52,53
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
4,86 3,25 2,24
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani Semarang
64,12 87,04 84,28
Jenderal Ahmad Yani Airport Semarang
Bandara Zainuddin Abdul Madjid Lombok
19,31 1,28 0,89
Zainuddin Abdul Madjid Airport Lombok
Bandara Pattimura Ambon
- - 166,69
Pattimura Airport Ambon
Bandara El Tari Kupang
948,89 948,89 331,68
El Tari Airport Kupang
Bandara Internasional Yogyakarta Kulon Progo
306,29 359,83 330,60
Yogyakarta International Airport Kulon Progo
Bandara Sentani Jayapura
535,20 1.880,00 467,00
Sentani Airport Jayapura
Beberapa upaya yang telah PT Angkasa Pura I lakukan untuk There are several efforts that have been made by PT Angkasa
mengurangi produksi limbah domestik: Pura I to reduce domestic waste production:
1. Mengganti penggunaan air mineral dalam kemasan dan 1. Replacing the use of bottled mineral water and single-
botol plastik sekali pakai dengan gelas serta menyediakan use plastic bottles with glass and providing dispensers
dispenser di tempat kerja di lingkungan Bandara I Gusti at workplaces within I Gusti Ngurah Rai Airport Bali, Adi
Ngurah Rai Bali, Bandara Adi Soemarmo Solo, Bandara Soemarmo Airport Solo, Jenderal Ahmad Yani Airport
Jenderal Ahmad Yani Semarang, Bandara Sultan Aji Semarang, Sultan Aji Muhammad Sulaiman Sepinggan
Muhammad Sulaiman Sepinggan Balikpapan, dan Airport Balikpapan and Zainuddin Abdul Madjid Airport
Bandara Zainuddin Abdul Madjid Lombok; Lombok;
2. Edaran kepada mitra kerja/mitra usaha untuk mengurangi 2. Circular to business partners to reduce the use of single-
penggunaan sampah plastik sekali pakai; use plastic waste;
3. Mengurangi penggunaan kertas melalui sistem digitalisasi 3. Reducing the use of paper through digitization systems
sperti Tata Naskah Dinas Elektronik, SAP, APPays, HCIS; such as Electronic Office Manuscripts, SAP, APPays,
dan HCIS; and
4. Menerapkan tempat pengelolaan sampah terpadu (TPST) 4. Implementing integrated waste management sites (TPST)
di Bandara Sultan Aji Muhammad Sulaiman Sepinggan at Sultan Aji Muhammad Sulaiman Sepinggan Airport
Balikpapan dan Bandara Jenderal Ahmad Yani Semarang. Balikpapan and Jenderal Ahmad Yani Airport Semarang.
2023 Sustainability Report 131
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Ketidakpatuhan Terhadap Undang-Undang dan
Peraturan Lingkungan Hidup
Non-Compliance with Environmental Laws and Regulations
PT Angkasa Pura I memiliki komitmen kuat untuk mematuhi PT Angkasa Pura I has a strong commitment to comply with all
semua peraturan dan regulasi yang berkaitan dengan rules and regulations relating to the environment. The company
lingkungan. Perusahaan menjalankan sistem yang menjunjung runs a system that upholds the precautionary principle in
tinggi prinsip kehati-hatian dalam semua aspek kegiatan all aspects of airport operations. PT Angkasa Pura I refers
operasional bandara. PT Angkasa Pura I mengacu pada to various standards that become the foundation for all its
berbagai standar yang menjadi landasan untuk seluruh operations, including: [GRI 3-3]
operasinya, termasuk: [GRI 3-3]
1. Persetujuan Lingkungan melalui Analisis Mengenai 1. Environmental Approval through Environmental Impact
Dampak Lingkungan (AMDAL); dan Assessment (AMDAL); and
2. ISO 14001:2015/SNI 19 – 14001:2005 tentang Sistem 2. ISO 14001:2015/SNI 19 - 14001:2005 on Environmental
Manajemen Lingkungan. Management System.
Komitmen PT Angkasa Pura I untuk mematuhi peraturan PT Angkasa Pura I’s commitment to following environmental
perundang-undangan terkait lingkungan telah membuahkan rules and regulations has resulted in satisfactory outcomes.
hasil yang memuaskan. Tidak terdapat insiden ketidakpatuhan There were no instances of noncompliance with environmental
terhadap peraturan perundang-undangan di bidang lingkungan laws and regulations that resulted in sanctions throughout the
yang menyebabkan sanksi selama periode pelaporan. [GRI reporting period. [GRI 307-1] [OJK F.16]
307-1] [OJK F.16]
Penghargaan dan Sertifikasi Lingkungan
Environmental Awards and Certifications
Dalam upaya mengembangkan bandara yang ramah In an effort to develop an environmentally friendly airport, PT
lingkungan, PT Angkasa Pura I telah berhasil mendapatkan Angkasa Pura I has successfully obtained several certifications
beberapa sertifikasi dan penghargaan di bidang lingkungan and awards in the environmental field. Some of the certifications
hidup. Beberapa sertifikasi yang berhasil perusahaan raih that the company has achieved are:
adalah:
Sertifikasi Green Building Green Building Certification
Seluruh bangunan bandara PT Angkasa Pura I telah mengikuti All of PT Angkasa Pura I’s airport buildings have complied
standar Greenship atau bangunan hijau. Standar ini menilai with the Greenship or green building standard. This standard
beberapa aspek, mulai dari tahap perencanaan, pembangunan assesses several aspects, starting from the planning stage,
pengoperasian, pemeliharaan, pengadaan, dan kegiatan lain construction of operations, maintenance, procurement, and
terkait bangunan serta operasional di dalamnya. Saat ini, PT other activities related to buildings and operations within them.
Angkasa Pura I telah mendapatkan sertifikat Greenship New Currently, PT Angkasa Pura I has received Greenship New
Building dari Green Building Council Indonesia (GBCI) untuk Building certificates from the Green Building Council Indonesia
Bandara Internasional Yogyakarta Kulon Progo dan Bandara (GBCI) for Yogyakarta International Airport Kulon Progo and
Jenderal Ahmad Yani Semarang dengan peringkat Gold. Jenderal Ahmad Yani Airport Semarang, both with a Gold rating.
Penerapan dan Pengembangan ISO 14001:2015 Implementation and Development of ISO 14001:2015
Sertifikasi ISO 14001:2015 Sistem Manajemen Lingkungan ISO 14001:2015 Environmental Management Systems
merupakan sertifikasi yang menilai beberapa aspek dari sistem certification is a certification that assesses several aspects of
manajemen meliputi struktur organisasi, aktivitas perencanaan, the management system including organizational structure,
tanggung jawab, praktik, prosedur-prosedur, serta proses dan planning activities, responsibilities, practices, procedures,
sumber daya untuk pengembangan, penerapan, pencapaian, and processes and resources for developing, implementing,
pengkajian, dan pemeliharaan kebijakan lingkungan. achieving, assessing, and maintaining environmental policies.
Harapannya, bandara-bandara PT Angkasa Pura I yang telah It is expected that PT Angkasa Pura I airports that have
menerapkan sistem pengelolaan yang terintegrasi mampu implemented an integrated management system are able to
memenuhi kriteria eco-airport. meet eco-airport criteria.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Pada tahun 2023, telah dilakukan gap analysis dan awareness In 2023, a gap analysis and awareness of the ISO 14001:2015
ISO 14001:2015 Sistem Manajemen Lingkungan. Selain itu, 4 Environmental Management System was conducted. In
bandara telah melalui audit stage II di Bulan Desember 2023 addition, 4 airports have gone through stage II audits in
dan mendapatkan rekomendasi untuk memperoleh sertifikat December 2023 and received recommendations to obtain ISO
ISO 14001:2015. Keempat bandara tersebut yaitu Bandara I 14001: 2015 certificates. The four airports are I Gusti Ngurah
Gusti Ngurah Rai Bali, Bandara Internasional Yogyakarta Kulon Rai Airport Bali, Yogyakarta International Airport Kulon Progo,
Progo, Bandara Syamsudin Noor Banjarmasin, dan Bandara Syamsudin Noor Airport Banjarmasin, and Jenderal Ahmad
Jenderal Ahmad Yani Semarang. Yani Airport Semarang.
Sertifikasi dan Penerapan ISO 50001:2018 ISO 50001:2018 Certification and Implementation
Pada tahun 2023, telah dilaksanakan surveillance ISO In 2023, ISO 50001:2018 Energy Management System
50001:2018 Sistem Manajemen Energi di Bandara I Gusti surveillance was carried out at I Gusti Ngurah Rai Airport Bali,
Ngurah Rai Bali, dengan ruang lingkup gedung terminal with the scope of the domestic terminal building, international
domestik, gedung terminal internasional, dan apron sisi utara. terminal building and north side apron. The surveillance is
Surveillance tersebut merupakan surveillance ke-2 (dua) setelah the second surveillance after it was also conducted in 2022
di tahun 2022 juga telah dilaksanakan sebagai mandatory dari as a mandatory requirement for ISO 50001:2018 Energy
sertifikasi ISO 50001:2018 Sistem Manajemen Energi. Management System certification.
Penghargaan Subroto Bidang Efisiensi Energi (PSBE) dan PSBE Award (Subroto Award for Energy Efficiency) and
Manajemen Energi Energy Management
Bandara di bawah naungan PT Angkasa Pura I, seperti Bandara Airports under the management of PT Angkasa Pura I, such
I Gusti Ngurah Rai Bali telah mendapatkan penghargaan as I Gusti Ngurah Rai Airport Bali have been awardedthe First
Peringkat I untuk kategori Manajemen Energi Gedung Besar Rank for the Energy Management in Large Buildings Category
dari dari ASEAN Centre for Energy dalam ajang ASEAN Energy on ASEAN Energy Awards 2023 held by the ASEAN Centre
Awards 2023 dan Energy Management Insight Award dari The for Energy and Energy Management Insight Award on Energy
Clean Energy Ministerial dalam ajang Energy Management Management Leadership Awards 2023 held by The Clean
Leadership Awards 2023. Sejalan dengan prestasi tersebut, Energy Ministerial. In line with these achievements, Yogyakarta
Bandara Internasional Yogyakarta Kulon Progo juga International Airport Kulon Progo also received First Rank in
mendapatkan Peringkat 1 Kategori Manajemen Energi di the Category of Energy Management in Building and Industry
Bangunan Gedung dan Industri dalam ajang Penghargaan on the Subroto Award for Energy Efficiency 2023 held by the
Subroto Bidang Efisiensi Energi (PSBE) Tahun 2023 yang Ministry of Energy and Mineral Resources of the Republic of
diselenggarakan oleh Kementerian Energi dan Sumber Daya Indonesia.
Mineral Republik Indonesia.
Kegiatan Lingkungan
Environmental Activities
PT Angkasa Pura I secara aktif melakukan kegiatan pelestarian PT Angkasa Pura I actively conducts environmental conservation
lingkungan selama kegiatan operasional perusahaan. Beberapa activities during the company’s operational activities. Some of
kegiatan tersebut antara lain: these activities include:
Penghematan Kertas Paper Saving
Kertas merupakan kebutuhan yang tidak terhindarkan selama Paper is an unavoidable need during the company’s
kegiatan operasional perusahaan. Namun, PT Angkasa Pura I operational activities. However, PT Angkasa Pura I always
selalu berusaha untuk mengurangi pemakaian kertas dengan tries to reduce the use of paper by utilizing technology as a
melakukan pemanfaatan teknologi sebagai sarana komunikasi means of communication and implementing an electronic
dan penerapan sistem tata naskah dinas elektronik, Human official manuscript system, Human Capital Information System
Capital Information System (HCIS), dan sistem pengadaan (HCIS), and electronic procurement system of PT Angkasa Pura
elektronik PT Angkasa Pura I (APPro). I (APPro).
Waste Management Waste Management
PT Angkasa Pura I berupaya untuk menjadikan bandara PT Angkasa Pura I strives to make the airport cleaner and
semakin bersih dan sehat dengan melakukan pengelolaan dan healthier by managing and utilizing waste. PT Angkasa Pura
memanfaatkan sampah. PT Angkasa Pura I melaksanakan I carries out waste management through waste processing
pengelolaan melalui pengolahan sampah yang dapat that can be reused and has a selling value for the company.
bermanfaat kembali dan memiliki nilai jual bagi perusahaan. The management is actualized by sorting wastes that have
Pengelolaan tersebut teraktualisasi dengan cara memilah economic value for recycling in collaboration with waste banks
sampah yang memiliki nilai ekonomis untuk di daur ulang yang and carry out composting activities for plant fertilizers, maggot
2023 Sustainability Report 133
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
bekerjasama dengan bank sampah serta melakukan kegiatan bioconversion, and bio enzymes. PT Angkasa Pura I has
komposting untuk pupuk tanaman, biokonversi maggot, implemented waste management across all managed airports,
dan bio enzym. PT Angkasa Pura I telah menerapkan waste adjusted according to the readiness of each airport facility.
management di seluruh bandara kelolaan yang disesuaikan
dengan kesiapan fasilitas masing-masing bandara.
Pengamatan Satwa Liar Wildlife Observation
Dalam rangka mewujudkan pelestarian ekosistem, PT Angkasa In order to actualize ecosystem conservation, PT Angkasa Pura
Pura I senantiasa mendukung program pemerintah dalam I always supports government programs in the field of nature
bidang pelestarian alam sekitar wilayah operasional dan conservation around operational areas and other buffer areas.
daerah-daerah penyangga lainnya. Perusahaan menggandeng The company cooperates with the Papua Natural Resources
Balai Besar Konservasi Sumber Daya Alam (BBKSDA) Papua Conservation Center (BBKSDA) to control and supervise the
untuk mengendalikan dan mengawasi peredaran tumbuhan circulation of wild plants and animals at Sentani Airport Jayapura.
dan satwa liar di Bandara Sentani Jayapura. Kegiatan ini This activity took place in the second quarter of 2023. In Airport
berlangsung pada triwulan II tahun 2023. Selain itu BKSDA Semarang, BKSDA also coordinates with Jenderal Ahmad Yani
juga berkoordinasi dengan Bandara Jenderal Ahmad Yani Airport Semarang and Juanda Airport Surabaya. Studies on
Semarang dan Bandara Juanda Surabaya. Studi mengenai habitat management at several airports have been coordinated
pengelolaan habitat di beberapa bandara telah berkoordinasi with local universities. In addition, to protect endemic and
dengan universitas lokal daerah. Selain itu, untuk melindungi protected animals, the company also actively collaborates
satwa endemis dan yang dilindungi, perusahaan juga aktif with NGOs, such as the partnership established with Sahabat
berkolaborasi dengan LSM, seperti kemitraan yang terjalin Bekantan Indonesia. [OJK F.10]
dengan Sahabat Bekantan Indonesia. [OJK F.10]
Earth Hour Earth Hour
PT Angkasa Pura I memanfaatkan program hasil inisiasi PT Angkasa Pura I utilizes the program initiated by the Earth
Komunitas Earth Hour dengan rutin menyelenggarakan Hour Community by regularly organizing campaigns at each
kampanye di masing-masing bandara. Kampanye ini melibatkan airport. This campaign involves airports to turn off their lights for
bandara-bandara untuk mematikan lampu selama satu jam. PT one hour. PT Angkasa Pura I also conducts Earth Hour activities,
Angkasa Pura I melaksanakan kegiatan Earth Hour namun tidak although not across all operational areas, but in several office
di seluruh wilayah operasional, melainkan di beberapa wilayah regions, ensuring minimal disruption to airport services.
perkantoran sehingga tidak mengganggu jalannya pelayanan
bandara.
Peringatan Hari Lingkungan Hidup dan Hari Habitat Commemoration of Environment Day and Habitat Day
Perusahaan mengadakan webinar hari lingkungan hidup dengan The company held an environmental day webinar with the theme
tema ‘Bandar Udara Ramah Lingkungan (eco-airport)’ dengan ‘Eco-airport’ with an expert from the Ministry of Transportation
narasumber dari tenaga ahli Kementerian Perhubungan. Selain as the keynote speaker. In addition, several airports also held
itu, beberapa bandara melakukan acara seperti sosialisasi/rapat events such as socialization/eco airport meetings, tree and
eco-airport, penanaman pohon dan mangrove, bersih-bersih mangrove planting, airport clean-ups, and beach clean-ups to
bandara, dan juga bersih-bersih pantai untuk memperingati hari commemorate environment day.
lingkungan hidup.
Penanaman Pohon Tree Planting
PT Angkasa Pura I melaksanakan penanaman pohon atau PT Angkasa Pura I carries out tree planting or green belt to
green belt untuk meminimalkan dampak kebisingan, mencegah minimize the impact of noise, prevent air quality degradation,
penurunan kualitas udara, dan memitigasi dampak abrasi laut. and mitigate the impact of sea abrasion.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
MOU dengan World Resources Institute (WRI)
MOU with the World Resources Institute (WRI)
Demi mendukung misi melestarikan lingkungan, PT Angkasa In order to support the mission of preserving the environment,
Pura I melibatkan berbagai pihak dalam pengelolaan kerja PT Angkasa Pura I involves various parties in managing
sama, terutama dengan organisasi yang terlibat dalam upaya cooperation, especially with organizations involved in
pelestarian lingkungan hidup baik dalam bentuk kajian atau environmental conservation efforts either in the form of studies
dalam bentuk program seperti World Resources Institute (WRI). or in the form of programs such as World Resources Institute
PT Angkasa Pura I telah menandatangani Nota Kesepahaman (WRI). PT Angkasa Pura I has signed a Memorandum of
Nomor MOU.DU.27/HK.04.01/2022; atau 37/XI/WRI/2022 Understanding Number MOU.DU.27/HK.04.01/2022; or 37/XI/
tanggal 30 November 2022. WRI/2022 dated November 30, 2022.
Biaya Lingkungan Hidup [OJK F.3] [OJK F.4]
Environmental Costs
PT Angkasa Pura I mengeluarkan biaya lingkungan hidup yang PT Angkasa Pura I incurs environmental costs which include
mencakup izin lingkungan, pengawasan lingkungan, program environmental permits, environmental monitoring, environmental
kampanye lingkungan, pengelolaan limbah, dan sebagainya. campaign programs, waste management, and so on.
Biaya Lingkungan Hidup (dalam Rupiah) [OJK F.3] [OJK F.4]
Environmental Cost (in Rupiah)
Kegiatan
2023 2022 2021
Activity
Izin
83.212.815 3.228.689.190 4.241.331.875
Permits
Pengawasan
2.354.672.957 2.590.750.199 2.300.000.000
Monitoring
Kampanye Lingkungan
23.500.000 69.023.600 7.405.500
Environmental Campaign
Pengelolaan Limbah
3.396.089.995 1.511.808.797 1.014.000.000
Waste Management
Pelatihan
190.444.634 249.620.000 267.730.000
Training
Konservasi Lingkungan
568.364.868 744.350.000 132.150.000
Environmental Conservation
Total 6.616.285.269 8.394.241.786 7.962.617.375
2023 Sustainability Report 135
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Selain melakukan pengelolaan lingkungan hidup, PT Angkasa In addition to environmental management, PT Angkasa Pura I
Pura I juga berupaya melestarikan lingkungan melalui kegiatan also seeks to preserve the environment through TJSL activities.
TJSL. Berikut rincian biaya lingkungan pada dana TJSL. The following is a breakdown of environmental costs in the
TJSL fund.
Biaya Pelestarian Lingkungan dalam TJSL (dalam Rupiah) [OJK F.3] [OJK F.4]
Cost of Environmental Conservation in TJSL (in Rupiah)
Kegiatan
2023 2022 2021
Activity
Biaya TJSL di Luar Bidang Pelestarian Lingkungan
32.044.098.854 32.668.069.075 33.519.829.316
TJSL Costs Beyond Environmental Conservation
Biaya TJSL Bidang Pelestarian Lingkungan
568.364.868 744.350.000 744.350.000
TJSL Costs for Environmental Conservation
Total 32.612.463.722 33.412.419.075 33.651.979.316
Relokasi Masyarakat [GRI-AO8]
Community Relocation
Beberapa proyek perluasan bandara kelolaan PT Angkasa Pura Some of the expansion projects of the airport under PT Angkasa
I berdampak pada adanya pelaksanaan relokasi masyarakat Pura I’s management have an impact on the implementation of
untuk memastikan bahwa masyarakat tidak berada dalam zona community relocation to ensure that the community is not in
kebisingan. Selain itu, PT Angkasa Pura I senantiasa berupaya the noise zone. In addition, PT Angkasa Pura I always strives to
agar lokasi pemukiman masyarakat berada pada jarak yang ensure that the location of community settlements is at a safe
aman dan tidak terganggu oleh aktivitas bandara. Meski begitu, distance and not disturbed by airport activities. Nevertheless,
perluasan bandara PT Angkasa Pura I sepanjang tahun 2023 the expansion of PT Angkasa Pura I airport throughout 2023
tidak melibatkan pelaksanaan relokasi masyarakat karena did not involve the implementation of community relocation
masih menggunakan area bandara yang tersedia. because it was still using the available airport area.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 137
Page 138
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
138 Laporan Keberlanjutan 2023
Page 139
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 139
Page 140
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Melibatkan Karyawan, Menciptakan Sumber
Daya Manusia Unggul
Engaging Employees, Creating Excellence Human Resources
PT Angkasa Pura I menyadari bahwa karyawan merupakan PT Angkasa Pura I realizes that employees are the frontline
garda terdepan yang berhubungan langsung dengan para who are in direct contact with airport users. Directly, employees
pengguna bandara. Secara langsung, karyawan turut contribute to the experience of airport users when enjoying
berkontribusi terhadap pengalaman para pengguna bandara airport services. Therefore, PT Angkasa Pura I always ensures
pada saat menikmati layanan bandara. Maka dari itu, PT that all employees are competent individuals in their fields so
Angkasa Pura I senantiasa memastikan bahwa seluruh that they can provide a good and pleasant experience for
karyawan merupakan individu yang kompeten di bidangnya airport users.
sehingga dapat memberikan pengalaman yang baik dan
menyenangkan bagi para pengguna bandara.
Mendukung kebutuhan karyawan dan menciptakan lingkungan Supporting employee needs and creating a good work
kerja yang baik dapat memungkinkan karyawan bekerja environment allow employees to work in a healthy state of
dalam kondisi pikiran, tubuh, dan jiwa yang sehat sehingga mind, body, and spirit so that they can maximize their work to
dapat memaksimalkan pekerjaan untuk menciptakan jasa create superior and excellent airport services. Human resources
pelayanan bandara yang unggul dan prima. Sumber daya is the main investment in improving the quality of service that
manusia menjadi bentuk investasi utama dalam peningkatan will determine the quality of the company’s performance. PT
kualitas pelayanan yang akan menentukan kualitas kinerja Angkasa Pura I always formulates policies regarding the
perusahaan. PT Angkasa Pura I selalu merancang kebijakan management of human resources by implementing a human
yang terkait dengan pengelolaan sumber daya manusia capital strategy that focuses its attention and efforts on the
dengan menerapkan strategi human capital yang memusatkan advancement of individual employees. This is conducted
perhatian dan upaya pada kemajuan individu karyawan. Hal to increase the value of employees for the company and
tersebut diwujudkan guna meningkatkan nilai karyawan bagi customers. The implementation of the human capital strategy,
perusahaan dan pelanggan. Penerapan strategi human capital, includes : [GRI 3-3]
di antaranya: [GRI 3-3]
1. Perekrutan dan manajemen bakat sesuai kompetensi 1. Talent recruitment and management according to individual
individu; competencies;
2. Pelatihan keterampilan serta pengembangan karier tenaga 2. Skills training and workforce career development through
kerja melalui perencanaan dan pengelolaan karier; career planning and management;
3. Pengawasan dan evaluasi atas kinerja individu, unit kerja, 3. Monitoring and evaluation of individual, work unit and
dan korporat menggunakan KPI perusahaan; corporate performance using company KPIs;
4. Digitalisasi fungsi-fungsi administrasi karyawan; 4. Digitalization of employee administration functions;
5. Sistem kompensasi dan penghargaan berdasarkan kinerja; 5. Performance-based compensation and reward system;
6. Pemberhentian karyawan (pensiun normal, MPP, atas 6. Employee dismissal (normal retirement, MPP, on request/
permintaan/tidak atas permintaan sendiri); not on own request);
7. Harmonisasi hubungan industri; 7. Harmonization of industrial relations;
8. Revitalisasi budaya perusahaan dan penyempurnaan 8. Revitalization of corporate culture and organizational
organisasi; dan improvement; and
9. Keterlibatan pimpinan perusahaan dalam memberikan 9. Involvement of company leaders in providing role models.
teladan (role model).
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Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tim Airport Security Bandara I Gusti Ngurah Rai Bali
Meraih Gelar Juara dalam RASCO 2023
I Gusti Ngurah Rai Airport Bali’s Airport Security Team Won the RASCO 2023
Regional Airport Security Scale Up Competition (RASCO) The Regional Airport Security Scale-Up Competition (RASCO)
adalah ajang kompetisi yang digelar untuk menguji is a competition held to test the competency, knowledge,
kompetensi, pengetahuan, dan pemahaman personel Airport and understanding of Airport Security personnel within PT
Security di lingkungan bandara yang dikelola PT Angkasa Angkasa Pura I-managed airport regarding national and
Pura I mengenai regulasi nasional dan internasional terkait international regulations related to aviation and airport security.
keamanan penerbangan dan bandara. Selain melibatkan Aside from involving judges from within PT Angkasa Pura I,
dewan juri dari internal PT Angkasa Pura I, pelaksanaan the implementation of RASCO 2023 also included judges
RASCO 2023 juga melibatkan dewan juri dari stakeholder from related stakeholders, such as the Directorate of Aviation
terkait, yaitu Direktorat Keamanan Penerbangan dan Security and the Indonesian Aviation Polytechnic (PPI) Curug,
Politeknik Penerbangan Indonesia (PPI) Curug, panelis dari panelists from the international aviation community, namely
komunitas aviasi internasional, yaitu Julie Lewis selaku First Julie Lewis, the First Secretary (Transport) of the Cyber and
Secretary (Transport) Cyber and Infrastructure Security Group Infrastructure Security Group at the Australian Embassy
dari Department of Home Affairs Kedutaan Besar Australia, Department of Home Affairs, and Gary Leung, the Manager of
serta Gary Leung selaku Manager Security and Facilitation Security and Facilitation at Airports Council International (ACI)
dari Airports Council International (ACI) untuk regional Asia, for the Asia-Pacific and Middle East regions.
Pasifik, dan Timur Tengah.
Melalui kegiatan RASCO, PT Angkasa Pura I mendorong Through the RASCO event, PT Angkasa Pura I aims to
agar para personel Airport Security di lingkungan PT Angkasa encourage Airport Security personnel in PT Angkasa Pura I
Pura I terus mengembangkan kompetensi mengenai aspek environments to continuously develop their competencies
keamanan penerbangan. Pelaksanaan kegiatan ini juga regarding aviation security aspects. The implementation
merupakan bagian dari Program Transformasi Perusahaan, of this event is also part of the company’s Transformation
khususnya pilar Organization and Culture. Program, specifically the Organization and Culture pillar.
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Strategi Human Capital [GRI 3-3]
Human Capital Strategy
Banyaknya konsumen pengguna jasa bandara merupakan The large number of consumers who use airport services is
suatu tantangan tersendiri bagi karyawan PT Angkasa Pura a challenge for PT Angkasa Pura I employees to continue
I untuk tetap memberikan pelayanan yang terbaik. Untuk to provide the best service. Therefore, PT Angkasa Pura I
memastikan hal ini, PT Angkasa Pura I menunjang kompetensi supports the competence of employees to always be alert and
karyawan untuk selalu sigap dan bersikap profesional melalui professional through the application of Human Capital (HC)
penerapan teknologi Human Capital (HC) Management Management System technology with the HC Architecture
System dengan kerangka kerja HC Architecture. Perusahaan framework. The company implements the HC Architecture
mengimplementasikan Model HC Architecture ke dalam sistem Model into the company’s management system that refers to
manajemen perusahaan yang mengacu pada Rencana Jangka the Company’s Long-Term Plan (RJPP).
Panjang Perusahaan (RJPP).
Gambar HC Architecture PT Angkasa Pura I
PT Angkasa Pura I HC Architecture
Grow the business expansion strategy Develop Connectivity by implementing Hub & Connecting the World
Corporate Winning Spoke Strategy Beyond Airport Operator
Strategies with Indonesia
Leverage synergy between parent HoldCo & Drive customer service improvement
Experience
Subsidiary
TOP MANAGEMENT & LEADER COMMITMENT
ORGANIZATION CULTURE PEOPLE
Building Nimbel & Focus Core Value AKHLAK Strengthen Career Talent Management based
Organization on Performance & Competency
Distrinct Job Profile &
Human Capital Competence Alignment Employee Engagement World Class
Strategic Assessment Annual Employee Competency Airport Officer
Initiative Performance Management Assessment
Improvement
Remuneration Based on 3P Innovation Culture
(Position, Performance, Person) World Class Learning & Training
EFFECTIVE CHANGE MANAGEMENT PROGRAM
Internal Human High integrity & Competence Human Capital as Company Digitize Human Capital
Capital Strategy Human Capital People Strategic Partner Business Process
PT Angkasa Pura I selalu memberikan perhatian penuh pada PT Angkasa Pura I always gives full attention to the achievement
pencapaian pengembangan kompetensi dan integritas sumber of competency development and integrity of human resources.
daya manusia. Hal ini perusahaan wujudkan melalui penerapan This is manifested through the implementation of HC strategy in
strategi HC dalam pengelolaan sumber daya manusia yang human resource management that prioritizes the development
mengedepankan pengembangan human capital sebagai of human capital as the company’s strategic partner. Obviously,
mitra strategis perusahaan. Tentunya, sumber daya manusia these human resources are always supported through the
tersebut senantiasa mendapat dukungan melalui digitalisasi digitization of human capital in the operations of PT Angkasa
human capital dalam operasional PT Angkasa Pura I. Pura I.
Peta Jalan dan Jejak Langkah Human Capital 2021-2024
Roadmap and Milestones of Human Capital 2021-2024
PT Angkasa Pura I mengacu pada peta jalan Human Capital, PT Angkasa Pura I refers to the Human Capital roadmap, which
yaitu panduan mengenai langkah-langkah yang harus is a guide to the steps the company must take to achieve
perusahaan lakukan untuk mencapai tujuan tertentu. Panduan certain goals. This guide takes PT Angkasa Pura I people from
ini membawa insan PT Angkasa Pura I dari titik keberangkatan the point of departure to the point of arrival, by taking a series
ke titik kedatangan, dengan mengambil serangkaian tindakan, of actions, activities, and achieving results in a planned and
kegiatan, dan capaian hasil dalam urutan yang terencana dan gradual sequence.
bertahap.
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Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Perwujudan tema pada tahun 2023, Achieving Globally The realization of the theme in 2023, Achieving Globally
Competitive Employees and HR Excellence Service, terlihat Competitive Employees and HR Excellence Service, is seen
melalui upaya transformasi bidang human capital. PT through human capital transformation efforts. PT Angkasa
Angkasa Pura I sedang menjalankan beberapa program yang Pura I is currently running several programs that support these
mendukung upaya transformasi tersebut, meliputi: transformation efforts, including:
1. Restrukturisasi Organisasi 1. Organizational Restructuring
2. Innovation Award by ‘Collaboration’ 2. Innovation Award by ‘Collaboration’
3. Fully e-Performance (PMS) Implementation 3. Fully e-Performance (PMS) Implementation
4. Early Retirement Program 4. Early Retirement Program
5. Employee Engagement & Culture Program 5. Employee Engagement & Culture Program
Srikandi BUMN Goes to Campus, Kenalkan Para Pemimpin Perempuan Sukses
ke Mahasiswa Universitas Udayana
Srikandi BUMN Goes to Campus, Introducing Successful Female Leaders to the Students of Udayana University
PT Angkasa Pura I berkolaborasi dalam kegiatan Srikandi PT Angkasa Pura I collaborated in the Srikandi Goes to Campus
Goes to Campus (SGTC), yaitu wadah komunitas perempuan (SGTC) event, a platform for women in SOEs to support each
di BUMN yang saling mendukung dalam berkarya dan other in their work and contribute to Indonesia’s advancement
memajukan Indonesia melalui kegiatan sharing knowledge through knowledge sharing activities with students. The event
kepada para mahasiswa. Kegiatan ini dihadiri oleh para was attended by female leaders from various companies,
pemimpin perempuan di perusahaan, salah satunya adalah including PT Angkasa Pura I’s Operation Director, MMA.
Direktur Operasi PT Angkasa Pura I MMA. Indah Preastuty. Indah Preastuty. On this occasion, Indah Preastuty had the
Pada kesempatan kali ini Indah Preastuty berkesempatan opportunity to interact directly with around 300 students from
berinteraksi langsung kepada sekitar 300 mahasiswa different faculties at Udayana University in Bali on Wednesday,
dari berbagai fakultas di Universitas Udayana Bali pada July 12, 2023. She conveyed that the presence of women
Rabu, 12 Juli 2023. Ia menyampaikan bahwa keberadaan in the aviation industry, which is often associated with
perempuan di industri kebandarudaraan yang identik dengan fieldwork dominated by men, presents both opportunities and
pekerjaan lapangan dengan didominasi oleh laki-laki menjadi challenges that need to be collectively addressed. Despite the
kesempatan sekaligus tantangan yang harus sama-sama challenges faced by women in a male-dominated workforce,
dihadapi. Meskipun hal ini memberikan tantangan tersendiri PT Angkasa Pura I has successfully developed strong and
bagi perempuan dengan komposisi karyawan yang didominasi resilient female leaders. Various policies, campaigns, and
oleh laki-laki, PT Angkasa Pura I berhasil menciptakan strategies have been implemented to develop the potential
pemimpin perempuan yang kuat dan tangguh. Berbagai of women and promote gender equality within the company.
kebijakan, kampanye, dan strategi telah dilaksanakan untuk
mengembangkan potensi wanita dan kesetaraan gender di
lingkungan perusahaan.
2023 Sustainability Report 143
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Keberagaman dan Kesempatan Setara [GRI 3-3] [GRI 405-1]
Diversity and Equal Opportunity
Setiap individu memiliki hak dan kesempatan yang setara tanpa Every individual has equal rights and opportunities without
adanya perlakuan diskriminasi. Hal ini merupakan komitmen discrimination. This is a real commitment that continues to
nyata yang terus perusahaan wujudkan untuk menjaga be implemented by the company to maintain the application
penerapan nilai-nilai keberagaman dan inklusif di lingkungan of diversity and inclusive values in the work environment. PT
kerja. PT Angkasa Pura I memastikan bahwa setiap karyawan Angkasa Pura I ensures that every employee can do their
dapat melakukan pekerjaan terbaik mereka dalam lingkungan best work in an environment and culture with full diversity and
dan budaya dengan penuh nilai keragaman dan inklusif. Setiap inclusive values. Every employee has the opportunity to take an
karyawan berkesempatan untuk mengambil peran aktif dalam active role in creating an inclusive environment and developing
menciptakan lingkungan yang inklusif dan mengembangkan diverse talents. [OJK F.18]
bakat yang beragam. [OJK F.18]
PT Angkasa Pura I juga memastikan bahwa pemberian PT Angkasa Pura I also ensures that the granting of remuneration
remunerasi yang adil dan tanpa diskriminasi kepada seluruh is fair and without discrimination to all employees in each
karyawan di setiap wilayah operasional. Pendistribusian ini operational area. This distribution refers to the performance
mengacu pada kinerja dan tingkat jabatan karyawan dalam and position level of employees in the company, without the
perusahaan, tanpa adanya pengaruh perbedaan karakteristik influence of differences in individual characteristics that are
individu yang tidak berkaitan dengan kontribusi karyawan not related to employee contributions to the company, such
terhadap perusahaan, seperti jenis kelamin, suku, agama, dan as gender, ethnicity, religion, and others. Diversity and equality
lainnya. Keberagaman dan kesetaraan telah menjadi nilai-nilai have become values that are integrated into the company’s
yang menyatu dan menjadi budaya perusahaan. Hal ini terbukti culture. This is proven by the fact that throughout the reporting
melalui realitas bahwa sepanjang tahun pelaporan tercatat tidak year there were no incidents of discrimination within PT Angkasa
terjadi insiden diskriminasi di lingkungan PT Angkasa Pura I. [GRI Pura I. [GRI 405-2, 406-1]
405-2, 406-1]
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Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Komposisi Karyawan [GRI 3-3]
Composition of Employees
Keberagaman dalam PT Angkasa Pura I tercermin dari The diversity within PT Angkasa Pura I is reflected in its
sumber daya manusia (SDM) yang memiliki berbagai macam human resources (HR) with various backgrounds. Through
latar belakang yang berbeda. Dengan mekanisme perubahan organizational change mechanisms to adapt to the needs of the
organisasi untuk menyesuaikan dengan kebutuhan zaman, times, the composition of the Board of Directors at PT Angkasa
formasi Direksi pada PT Angkasa Pura I pun berubah seiring Pura I has also changed over the months. It is noted that until
bulan. Tercatat hingga September 2023 memiliki 6 Direksi, September 2023, there were 6 Directors, in November 2023,
per November 2023 memiliki 5 Direksi, dan per tanggal 28 there were 5 Directors, and as of December 28, 2023, there
Desember 2023 memiliki 2 Direksi. Selengkapnya, komposisi were 2 Directors. Further details regarding the composition of
karyawan PT Angkasa Pura I tertera pada tabel berikut: [GRI PT Angkasa Pura I employees are listed in the following table:
2-7, 2-8] [OJK C.3.b] [GRI 2-7, 2-8] [OJK C.3.b]
Komposisi Karyawan berdasarkan Kontrak Kerja Kepegawaian dan Jenis Kelamin [GRI 2-7] [OJK C.3.b]
Employee Composition by Employment Contract and Gender
2023 2022 2021
Keterangan
Description Pria Wanita Pria Wanita Pria Wanita
Male Female Male Female Male Female
Karyawan Tetap
2.263 801 2.334 827 2.387 826
Permanent Employees
Karyawan Temporer
15 5 13 0 17 1
Temporary Employees
Subtotal 2.278 806 2.347 827 2.404 827
Total 3.084 3.174 3.231
Komposisi Karyawan berdasarkan Kontrak Kerja Kepegawaian dan Wilayah Kerja [GRI 2-7] [OJK C.3.b]
Employee Composition by Employment Contract and Working Area
2023 2022 2021
Keterangan
Description Tetap Temporer Tetap Temporer Tetap Temporer
Permanent Temporary Permanent Temporary Permanent Temporary
Kantor Pusat
572 10 603 13 563 17
Head Office
Bandara I Gusti Ngurah Rai Bali
537 - 557 - 566 1
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
328 - 336 - 346 -
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
215 2 216 - 224 -
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman
Sepinggan Balikpapan
189 - 197 - 206 -
Sultan Aji Muhammad Sulaiman Sepinggan
Airport Balikpapan
Bandara Frans Kaisiepo Biak
46 - 50 - 51 -
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
114 1 124 - 134 -
Sam Ratulangi Airport Manado
2023 Sustainability Report 145
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
2023 2022 2021
Keterangan
Description Tetap Temporer Tetap Temporer Tetap Temporer
Permanent Temporary Permanent Temporary Permanent Temporary
Bandara Adisutjipto Yogyakarta
47 - 124 - 134 -
Adisutjipto Airport Yogyakarta
Bandara Adi Soemarmo Solo
105 - 109 - 107 -
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
121 2 127 - 132 -
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani Semarang
147 - 154 - 161 -
Jenderal Ahmad Yani Airport Semarang
Bandara Zainuddin Abdul Madjid Lombok
161 - 168 - 177 -
Zainuddin Abdul Madjid Airport Lombok
Bandara Pattimura Ambon
65 3 76 - 84 -
Pattimura Airport Ambon
Bandara El Tari Kupang
89 1 93 - 97 -
El Tari Airport Kupang
Bandara Internasional Yogyakarta Kulon Progo
194 - 196 - 199 -
Yogyakarta International Airport Kulon Progo
Bandara Sentani Jayapura
87 - 88 - 81 -
Sentani Airport Jayapura
Bandara Dhoho Kediri
30 - - - - -
Dhoho Airport Kediri
Proyek Pembangunan Bandara Internasional
Yogyakarta
- - - - 12 -
Yogyakarta International Airport Development
Project
Proyek Pengembangan Bandara Sultan
Hasanuddin 17 - 18 - 19 -
Sultan Hasanuddin Airport Development Project
Subtotal 3.065 14 3.160 14 3.213 18
Total 3.084 3.174 3.231
Komposisi Karyawan berdasarkan Kontrak Ketenagakerjaan dan Jenis Kelamin [GRI 2-7] [OJK C.3.b]
Employee Composition by Employment Contract and Gender
2023 2022 2021
Keterangan
Description Pria Wanita Pria Wanita Pria Wanita
Male Female Male Female Male Female
Karyawan Purnawaktu
2.278 806 2.347 827 2.404 827
Full-time
Karyawan Paruh Waktu
0 0 0 0 0 0
Part-time
Subtotal 2.278 806 2.347 827 2.404 827
Total 3.084 3.174 3.231
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Komposisi Karyawan berdasarkan Kontrak Ketenagakerjaan dan Wilayah Kerja [GRI 2-7] [OJK C.3.b]
Employee Composition by Employment Contract and Working Area
2023 2022 2021
Keterangan
Description Purnawaktu Paruh Tetap Temporer Tetap Temporer
Full-time Waktu Permanent Temporary Permanent Temporary
Part-time
Kantor Pusat
583 - 616 - 563 17
Head Office
Bandara I Gusti Ngurah Rai Bali
537 - 557 - 566 1
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
328 - 336 - 346 -
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
217 - 216 - 224 -
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman
Sepinggan Balikpapan
189 - 197 - 206 -
Sultan Aji Muhammad Sulaiman Sepinggan
Airport Balikpapan
Bandara Frans Kaisiepo Biak
46 - 50 - 51 -
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
115 - 124 - 134 -
Sam Ratulangi Airport Manado
Bandara Adisutjipto Yogyakarta
47 - 124 - 134 -
Adisutjipto Airport Yogyakarta
Bandara Adi Soemarmo Solo
105 - 109 - 107 -
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
123 - 127 - 132 -
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani Semarang
147 - 154 - 161 -
Jenderal Ahmad Yani Airport Semarang
Bandara Zainuddin Abdul Madjid Lombok
161 - 168 - 177 -
Zainuddin Abdul Madjid Airport Lombok
Bandara Pattimura Ambon
65 3 76 - 84 -
Pattimura Airport Ambon
Bandara El Tari Kupang
89 1 93 - 97 -
El Tari Airport Kupang
Bandara Internasional Yogyakarta Kulon Progo
194 - 196 - 199 -
Yogyakarta International Airport Kulon Progo
Bandara Sentani Jayapura
87 - 88 - 81 -
Sentani Airport Jayapura
Bandara Dhoho Kediri
30 - - - - -
Dhoho Airport Kediri
Proyek Pembangunan Bandara Internasional
Yogyakarta
- - - - 12 -
Yogyakarta International Airport Development
Project
2023 Sustainability Report 147
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
2023 2022 2021
Keterangan
Description Purnawaktu Paruh Tetap Temporer Tetap Temporer
Full-time Waktu Permanent Temporary Permanent Temporary
Part-time
Proyek Pengembangan Bandara Sultan
Hasanuddin 17 - 18 - 19 -
Sultan Hasanuddin Airport Development Project
Subtotal 3.084 0 3.174 0 3.213 18
Total 3.084 3.174 3.231
Komposisi Karyawan berdasarkan Jenjang dan Jenis Kelamin [GRI 2-7] [OJK C.3.b]
Employee Composition by Level and Gender
2023 2022 2021
Keterangan
Description Pria Wanita Pria Wanita Pria Wanita
% % % % % %
Male Female Male Female Male Female
Dewan Komisaris
2 0,06 0 0,00 7 0,22 0 0,00 7 0,21 0 0,00
Board of Commissioners
Direksi
2 0,06 1 0,03 6 0,19 0 0,00 8 0,21 1 0,03
Board of Directors
Manajemen Puncak
47 1,52 6 0,19 52 1,64 5 0,16 52 1,56 6 0,18
Top Management
Manajemen Menengah
202 6,55 34 1,10 183 5,77 35 1,10 191 5,72 31 0,93
Middle Management
Manajemen Bawah
294 9,53 92 2,98 308 9,70 81 2,55 320 9,60 74 2,22
Lower Management
Staf
1.731 56,13 673 21,77 1.791 56,43 706 22,24 1.907 57,20 738 22,14
Staff
Total 3.084 3.174 3.231
Komposisi Karyawan berdasarkan Jenjang dan Usia [GRI 405-1] [OJK C.3.b]
Employee Composition by Grade and Age
2023 2022 2021
Di bawah 30 Di bawah 30 Di bawah 30
30—50 tahun Di atas 50 tahun 30—50 tahun Di atas 50 tahun 30—50 tahun Di atas 50 tahun
Keterangan tahun
30—50 years
tahun
Over 50 years Under 30 years 30—50 years
tahun
Over 50 years Under 30 years 30—50 years Over 50 years
Under 30 years
Description old old old old old old old old old
Jumlah Jumlah Jumlah Jumlah Jumlah Jumlah Jumlah Jumlah Jumlah
Total % Total % Total % Total % Total % Total % Total % Total % Total %
Dewan Komisaris
0 0,00 0 0,03 2 0,16 0 0,00 1 0,03 6 0,19 0 0,00 2 0,06 5 0,15
Board of Commissioners
Direksi
0 0,00 0 0,03 2 0,13 0 0,00 2 0,06 4 0,13 0 0,00 4 0,12 4 0,12
Board of Directors
Manajemen Puncak
0 0,00 30 0,97 23 0,74 0 0,00 27 0,85 33 1,04 0 0,00 26 0,80 33 1,02
Top Management
Manajemen Menengah
0 0,00 159 5,14 77 2,49 0 0,00 159 5,01 56 1,76 0 0,00 149 4,61 54 1,67
Middle Management
Manajemen Bawah
2 0,06 324 10,48 60 1,94 1 0,00 333 10,49 60 1,89 3 0,00 314 9,72 64 1,98
Lower Management
Staf
493 15,95 1.786 57,78 126 4,08 630 19,85 1.734 54,63 128 4,03 773 23,92 1.657 51,28 143 4,43
Staff
Total 3.084 3.174 3.231
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Komposisi Karyawan berdasarkan Tingkat Pendidikan [GRI 405-1] [OJK C.3.b]
Employee Composition by Education Level
2023 2022 2021
Keterangan
Description Pria Wanita Pria Wanita Pria Wanita
Total Total Total
Male Female Male Female Male Female
Doktoral (S-3)
1 1 5 4 1 5 4 1 5
Doctoral (S-3)
Magister (S-2)
75 35 112 81 37 118 77 42 119
Master (S-2)
Sarjana (S-1)
646 352 1.001 670 364 1.034 706 355 1.061
Bachelor (S-1)
D1—D3
555 198 753 569 201 770 551 200 751
D1—D3
SD—SMA
1.001 220 1.221 1.023 224 1.247 1.066 229 1.295
Elementary to High School
Total 2.278 806 3.084 2.347 827 3.174 2.404 827 3.231
Komposisi Karyawan berdasarkan Level Jabatan [GRI 405-1] [OJK C.3.b]
Employee Composition by Position Level
Keterangan
2023 2022 2021
Description
Dewan Komisaris
2 7 7
Board of Commissioners
Direksi
2 6 8
Board of Directors
Manajemen Puncak
53 57 59
Top Management
Manajemen Menengah
236 218 203
Middle Management
Manajemen Bawah
386 389 381
Lower Management
Staf
2.405 2.497 2.573
Staff
Total 3.084 3.174 3.231
Pada tahun pelaporan, PT Angkasa Pura I memiliki karyawan In the reporting year, PT Angkasa Pura I has a total of 3,084
sejumlah 3.084 orang yang terdiri dari 2.278 pria dan 806 employees consisting of 2,278 males and 806 females. This
wanita. Jumlah ini tidak mengalami perubahan signifikan number has no significant change compared to the previous
dibandingkan dengan tahun sebelumnya. [GRI 2-8] year. [GRI 2-8]
Sumber daya manusia PT Angkasa Pura I juga mencakup PT Angkasa Pura I’s human resources also include workers
pekerja yang bukan karyawan sejumlah 4.131 orang. Para who are not employees of a total of 4,131 people. These
pekerja ini merupakan warga sekitar dan pekerja kontrak yang workers are local residents and contract workers who generally
pada umumnya melakukan jenis pekerjaan berupa administrasi perform administrative and operational types of work, such as
dan operasional, seperti Airport Security. PT Angkasa Pura I Airport Security. PT Angkasa Pura I provides remuneration that
memberikan remunerasi yang mengacu pada peraturan internal refers to internal regulations related to the provision of wages
terkait pemberian upah kepada pekerja yang bukan karyawan to non-employee workers and in accordance with contracts or
2023 Sustainability Report 149
Page 150
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
dan sesuai dengan kontrak atau kesepakatan kerja. [GRI 2-8, work agreements. [GRI 2-8, 202-1]
202-1]
PT Angkasa Pura I menerima dan mengembangkan PT Angkasa Pura I accepts and develops employees from
karyawan dari kalangan masyarakat lokal, yaitu masyarakat among local communities, namely people who live in the city
yang berdomisili di kota tempat perusahaan beroperasi. PT where the company operates. PT Angkasa Pura I places senior
Angkasa Pura I menempatkan manajemen senior yang berasal management from local communities in each of the company’s
dari masyarakat lokal di setiap wilayah operasi perusahaan. operating areas. Senior management are employees with
Manajemen senior merupakan pegawai dengan kelas jabatan position classes 1-6. However, the company has not yet
1-6. Namun, perusahaan belum melakukan rekapitulasi jumlah recapitulated the number of senior management from local
manajemen senior yang berasal dari masyarakat lokal dan communities and the company will present the number in a
perusahaan akan memaparkan jumlahnya dalam laporan yang future report. [GRI 202-2]
akan datang. [GRI 202-2]
Perekrutan Karyawan Baru dan Pergantian
Karyawan
New Employee Recruitment and Employee Turnover
Rekrutmen menjadi dasar bagi vitalitas dan inovasi PT Angkasa Recruitment is the basis for PT Angkasa Pura I’s vitality and
Pura I. Perusahaan mengadakan serangkaian proses dan innovation. The company conducts a series of processes
tahapan dalam seleksi karyawan baru untuk menemukan and stages in the selection of new employees to find qualified
kandidat yang berkualitas dan memiliki kompetensi individu candidates and have good individual competencies to
yang baik untuk berkontribusi memajukan perusahaan. PT contribute to advancing the company. PT Angkasa Pura I
Angkasa Pura I melaksanakan berbagai rangkaian rekrutmen carries out various series of employee recruitment consisting
karyawan yang terdiri dari: [GRI 3-3] of: [GRI 3-3]
1. Publikasi lowongan pekerjaan melalui berbagai situs web, 1. Publication of job vacancies through various websites,
media cetak nasional, kanal-kanal media sosial, dan papan national print media, social media channels, and
pengumuman di kantor cabang; serta announcement boards at branch offices; and
2. Seleksi inteligensi tertulis, psikotes, tes kesehatan dan 2. Selection of written intelligence, psychological tests,
narkoba, wawancara dengan psikolog, dan wawancara health and drug tests, interviews with psychologists, and
dengan manajemen. interviews with management.
Secara aktif, PT Angkasa Pura I selalu mematuhi peraturan PT Angkasa Pura I actively complies with applicable regulations
yang berlaku dalam memenuhi kesejahteraan karyawan in fulfilling employee welfare by providing the best employment
dengan memberikan kesempatan kerja dan lingkungan kerja opportunities and work environment to protect their quality
terbaik untuk melindungi kualitas hidup mereka. PT Angkasa of life. PT Angkasa Pura I complies with Regional Minimum
Pura I mematuhi regulasi Upah Minimum Regional (UMR) Wage (UMR) regulations and does not differentiate the wage
dan tidak membedakan standar upah karyawan tingkat awal standards of entry-level employees based on gender (1:1 ratio).
berdasarkan jenis kelamin (rasio 1:1). [GRI 202-1] [OJK F.20] [GRI 202-1] [OJK F.20]
Perekrutan Karyawan berdasarkan Jenis Kelamin [GRI 401-1]
Employee Recruitment by Gender
Keterangan | Description 2023 % 2022 % 2021 %
Pria | Male 11 84,6 3 21,43 2 100
Wanita | Female 2 15,4 11 78,57 - -
Total 13 100 14 100 2 100
*Catatan: Perekrutan untuk seluruh bandara dilakukan melalui kantor pusat. *Note: Recruitment for all airports is through the head office.
150 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Perekrutan Karyawan berdasarkan Kelompok Usia [GRI 401-1]
Employee Recruitment by Age Group
Keterangan | Description 2023 % 2022 % 2021 %
Usia di bawah 30 tahun
13 100 14 100 0 0
Under 30 years old
Usia 30-50 tahun
0 0 0 0 0 0
30-50 years old
Usia di atas 50 tahun
0 0 0 0 2 100
Over 50 years old
Total 13 100 14 100 2 100
Perekrutan Karyawan berdasarkan Wilayah [GRI 401-1]
Employee Recruitment by Region
Keterangan | Description 2023 % 2022 % 2021 %
Kantor Pusat
13 100 12 85,71 2 100
Head Office
Bandara Sentani Jayapura
0 0 2 14,29 0 0
Sentani Airport Jayapura
Total 13 100 14 100 2 100
Pergantian Karyawan berdasarkan Jenis Kelamin [GRI 401-1]
Employee Turnover by Gender
Keterangan | Description 2023 % 2022 % 2021 %
Pria | Male 61 74 70 78,65 81 81,82
Wanita | Female 22 26 19 21,35 18 18,18
Total 83 100 89 100 99 100
Pergantian Karyawan berdasarkan Kelompok Usia [GRI 401-1]
Employee Turnover by Age Group
Keterangan | Description 2023 % 2022 % 2021 %
Usia di bawah 30 tahun
13 100 3 3,37 2 2,02
Under 30 years old
Usia 30—50 tahun
0 0 23 25,84 21 21,21
30-50 years old
Usia di atas 50 tahun
0 0 63 70,79 76 76,77
Over 50 years old
Total 13 100 89 100 99 100
2023 Sustainability Report 151
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Pergantian Karyawan berdasarkan Wilayah [GRI 401-1]
Employee Turnover by Region
Keterangan | Description 2023 % 2022 % 2021 %
Kantor Pusat
38 37,35 30 33,71 24 24,24
Head Office
Bandara I Gusti Ngurah Rai Bali
11 13,25 13 14,61 10 10,10
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
7 8,43 3 3,37 11 11,11
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
1 1,20 4 4,49 12 12,12
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman
Sepinggan Balikpapan
5 6,02 6 6,74 9 9,09
Sultan Aji Muhammad Sulaiman Sepinggan Airport
Balikpapan
Bandara Frans Kaisiepo Biak
1 1 0 0,0 3 3,03
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
1 1,2 1 1,12 2 2,02
Sam Ratulangi Airport Manado
Bandara Adisutjipto Yogyakarta
4 4,82 3 3,37 4 4,04
Adisutjipto Airport Yogyakarta
Bandara Adi Soemarmo Solo
4 4,82 3 3,37 2 2,02
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
2 2,41 0 0,00 2 2,02
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani Semarang
6 7,23 6 6,74 7 7,07
Jenderal Ahmad Yani Airport Semarang
Bandara Zainuddin Abdul Madjid Lombok
3 3,61 3 3,37 1 1,01
Zainuddin Abdul Madjid Airport Lombok
Bandara Pattimura Ambon
1 1,2 2 2,25 3 3,03
Pattimura Airport Ambon
Bandara El Tari Kupang
1 1,2 4 4,49 4 4,04
El Tari Airport Kupang
Bandara Internasional Yogyakarta Kulon Progo
3 3,61 6 6,74 2 2,02
Yogyakarta International Airport Kulon Progo
Bandara Sentani Jayapura
2 2,41 4 4,49 1 1,01
Sentani Airport Jayapura
Proyek Pembangunan Bandara Internasional
Yogyakarta
0 0 1 1,13 - -
Yogyakarta International Airport Development
Project
Proyek Pengembangan Bandara Internasional
Syamsudin Noor
0 0 0 0 1 1,01
Syamsudin Noor International Airport Development
Project
Proyek Pengembangan Bandara Sultan
Hasanuddin 0 0 0 0 1 1,01
Sultan Hasanuddin Airport Development Project
Total 90 100 89 100 99 100
152 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Alasan Pergantian Karyawan [GRI 401-1]
Motives of Employee Turnover
2023 2022 2021
Alasan
Motive Pria Wanita Pria Wanita Pria Wanita
Male Female Male Female Male Female
Mengundurkan diri
11 13 11 5 12 6
Resigned
Pensiun
37 8 53 10 57 12
Retired
Meninggal dunia
10 0 7 1 10 1
Deceased
Dikeluarkan
3 1 2 0 2 0
Discharged
Total 61 22 73 16 81 19
Keterangan
2023 2022 2021
Information
Total rekrutmen
13 14 2
Number of Recruitments
Total karyawan keluar
90 89 99
Number of Employee Resignations
Total karyawan pada awal tahun
3.163 3.246 3.330
Number of Employees at the beginning of the year
Total karyawan pada akhir tahun
3.084 3.174 3.231
Number of Employees at the end of the year
Tingkat perputaran | Turnover rate 2,83% 2,2% 3,02%
Karyawan PT Angkasa Pura I memiliki rasa loyalitas terhadap PT Angkasa Pura I employees have a sense of loyalty to the
perusahaan. Sebagian besar dari mereka berkontribusi company. Most of them have contributed for a long period of
dalam jangka waktu yang lama hingga pensiun. Terdapat time until retirement. There were 90 employees who submitted
90 karyawan yang meninggalkan perusahaan pada tahun the resignation in 2023 with total 2.83% of turnover rate. PT
2023 dengan tingkat keluarnya karyawan sebesar 2,83%. PT Angkasa Pura I takes employees’ opinion into account in order
Angkasa Pura I senantiasa mendengarkan pendapat karyawan to continuosly improve company’s policies and practices in
untuk terus meningkatkan kebijakan dan praktik sumber daya human resource matter.
manusia untuk menyediakan lingkungan kerja yang terbaik bagi
karyawan.
2023 Sustainability Report 153
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Hak Karyawan
Employee Rights
Dalam menciptakan iklim kerja yang baik dan mengupayakan to create a convenient working atmosphere and harmonization
harmonisasi hubungan antara karyawan dan perusahaan, PT of employees and the company, PT Angkasa Pura I ensures
Angkasa Pura I memastikan pemenuhan hak setiap karyawan that employee rights are implemented in accordance with
terlaksana dengan baik. Hal ini selaras dengan strategi human human capital strategy and policies of PT Angkasa Pura I. A
capital pada setiap pelaksanaan kebijakan pengelolaan sumber good relationship between employees and the company will
daya manusia di PT Angkasa Pura I. Hubungan yang baik increase employee confidence in the workplace and affect the
antara karyawan dan perusahaan akan meningkatkan rasa increase in loyalty and performance at work. [GRI 3-3]
percaya karyawan terhadap tempat kerjanya serta berpengaruh
terhadap peningkatan loyalitas dan performa dalam bekerja.
[GRI 3-3]
Remunerasi Karyawan
Employee Remuneration
Kebijakan remunerasi PT Angkasa Pura I merupakan salah PT Angkasa Pura I’s remuneration policy is one of the company’s
satu strategi perusahaan untuk mempertahankan sumber strategies to maintain the best human resources to optimize
daya manusia terbaik yang dapat mengoptimalkan Return on company’s Return on Investment (ROI). The remuneration
Investment (ROI) perusahaan. Pemberian remunerasi adalah provision is a company’s form of appreciation and support
sebuah bentuk apresiasi dan dukungan perusahaan dalam to fulfill employee rights. PT Angkasa Pura I ensures that
pemenuhan hak karyawan. PT Angkasa Pura I memastikan remuneration is given fairly based on employee performance
bahwa remunerasi diberikan secara adil berdasarkan dengan and contribution, without being affected by other backgrounds.
kinerja dan kontribusi karyawan, tanpa terpengaruh latar The company provides remuneration to employees with the
belakang lainnya. Perusahaan memberikan remunerasi kepada following details:
karyawan dengan detail sebagai berikut:
Jenis Kesejahteraan Komposisi
Welfare Type Composition
Penghasilan bulanan Gaji dasar, tunjangan posisi, tunjangan kinerja dan tunjangan/fasilitas lainnya.
Monthly income Basic salary, positional allowance, performance allowance and other allowances/facilities.
Penghasilan tahunan Tunjangan cuti tahunan, tunjangan kesejahteraan, tunjangan hari raya, seragam dinas,
Annual income insentif produksi/insentif kinerja (apabila ada).
Annual leave allowance, welfare allowance, holiday allowance, official uniform, production
incentive/performance incentive (if any).
Pemeliharaan kesehatan Jaminan pemeliharaan kesehatan pegawai dan keluarga tertanggung bekerja sama
Health care dengan perusahaan asuransi kesehatan serta keikutsertaan pegawai pada program BPJS
Kesehatan yang menjamin layanan berikut:
1. Rawat jalan;
2. Rawat inap;
3. Pemeriksaan kehamilan dan persalinan;
4. Penunjang diagnostik;
5. Pelayanan khusus (alat bantu baca, tindakan lasik mata, pengobatan dan perawatan
gigi, alat bantu dengar, protese anggota gerak, protesa mata); dan
6. Gawat darurat.
Health care insurance for employees and insured families in collaboration with health
insurance companies and employee’s participation in the BPJS Health program which
guarantees the following services:
1. Out-patient care;
2. Hospitalization;
3. Pregnancy and childbirth examination;
4. Diagnostic support;
5. Special services (reading aids, LASIK eye surgery, dental treatment and care, hearing
aids, limb prostheses, eye prostheses); and
6. Emergency care.
154 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Jenis Kesejahteraan Komposisi
Welfare Type Composition
Penghasilan sesuai kondisi dan 1. Tunjangan perumahan untuk karyawan yang pensiun dan karyawan yang telah bekerja
waktu tertentu secara terus-menerus di perusahaan selama 15 tahun;
Conditional and time-based 2. Penghargaan pengabdian bagi karyawan yang telah bekerja secara terus-menerus
income di perusahaan selama 25 tahun dan yang mengakhiri masa tugas atau diberhentikan
dengan hormat karena batas usia pensiun normal atau tewas/meninggal dunia atau atas
permintaan sendiri atau tidak cakap jasmani;
3. Pemberian bantuan uang makan setiap hari dengan pembayaran menurut daftar hadir
karyawan;
4. Bantuan paket data untuk officer setiap bulan;
5. Bantuan untuk menunaikan ibadah keagamaan bagi karyawan yang telah bekerja
minimal 10 tahun dan memenuhi syarat serta ketentuan yang ditetapkan perusahaan;
6. Tunjangan Pelaksana Tugas (PLT) atau Tunjangan Pejabat Pengganti Sementara (PGS)
untuk pegawai yang ditunjuk sebagai Pelaksana Tugas (PLT) dalam jabatan struktural
atau Pejabat Pengganti Sementara (PGS) dalam jabatan struktural, fungsional, atau
nonstruktural sekurang-kurangnya 10 hari kerja secara terus-menerus;
7. Pajak PPh 21 ditanggung perusahaan sesuai dengan ketentuan perpajakan yang
berlaku;
8. Sumbangan kelahiran bagi persalinan pertama hingga kedua;
9. Sumbangan kematian dan bencana alam;
10. Bantuan kepada karyawan yang mengalami musibah untuk karyawan yang mengalami
musibah karena istri/suami, orang tua, mertua, anak, atau karyawan yang bersangkutan
meninggal dunia;
11. Insentif kehadiran di hari raya bagi karyawan yang bekerja pada saat hari raya keagamaan
karyawan yang bersangkutan;
12. Insentif pendidikan dan pelatihan;
13. Tunjangan telepon genggam untuk pejabat struktural dan fungsional sebagai uang
pengganti pesawat telepon genggam yang besarannya diatur berdasarkan jabatan;
14. Tunjangan pulsa telepon genggam untuk pejabat struktural dan fungsional yang
besarannya diatur berdasarkan jabatan. Selain kepada pejabat struktural dan fungsional,
protokoler perusahaan juga menerima tunjangan pulsa telepon genggam;
15. Tunjangan lisensi dan sertifikat kompetensi personel bandar udara bagi karyawan teknik
dan operasional yang memiliki lisensi yang masih berlaku dan masa aktif bekerja sesuai
dengan kepemilikan lisensi; serta
1. Housing allowance for retired employees and employees who have worked continuously
for the company for 15 years;
2. Service awards for employees who have worked continuously in the company for 25
years and who terminate their service period or are honorably discharged due to normal
retirement age or death or at their own request or physical incapacity;
3. Meal allowance with payment according to the employee attendance list;
4. Monthly data package allowance for officers;
5. Religious worship allowance for employees who have worked for at least 10 years and
meet the terms and conditions set by the company;
6. Task Executive Allowance (PLT) or Temporary Officer Substitution Allowance Allowance
(PGS) for employees who are appointed as Task Executive (PLT) in structural positions or
Temporary Substitute Officers (PGS) in structural, functional, or non-structural positions
for at least 10 working days continuously;
7. Income Tax 21 is borne by the company in accordance with prevailing tax regulations;
8. Birth donation for the first to second childbirth;
9. Contributions for death and natural disasters;
10. Assistance to employees who experience a disaster for employees who experience a
disaster because the wife / husband, parents, in-laws, children, or employees concerned
die;
11. Holiday attendance incentives for employees who work during the employee’s religious
holidays;
12. Education and training incentives;
13. Mobile phone allowance for structural and functional officials as replacement money for
mobile phone planes, the amount of which is regulated based on position;
14. Cell phone credit allowance for structural and functional officials whose amount is
regulated based on position. In addition to structural and functional officials, company
protocols also receive cell phone credit allowances;
15. License allowance and airport personnel competency certificate for technical and
operational employees who have a valid license and active working period in accordance
with license ownership; and
16. Employee overtime premium for employees who perform overtime with the amount
2023 Sustainability Report 155
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Jenis Kesejahteraan Komposisi
Welfare Type Composition
16. Premi lembur karyawan bagi karyawan yang melaksanakan lembur dengan besaran
berdasarkan kelas per jam.
based on hourly class.
Tunjangan bagi pegawai tetap yang tidak diterima oleh pegawai Allowances for full-time employees that are not received by
tidak tetap dan paruh waktu adalah sebagai berikut: [GRI 401-2] temporary and part-time employees are as follows: [GRI 401-2]
Bentuk Tunjangan Karyawan Tetap Karyawan Kontrak
Form of Allowance Permanent Employee Contract Employee
Tunjangan Hari Raya Tunjangan Hari Raya Tunjangan Hari Raya
Holiday Allowance Holiday Allowance Holiday Allowance
Tunjangan Kesejahteraan Tunjangan Kesejahteraan -
Welfare Allowance Welfare Allowance -
Tunjangan Cuti Tunjangan Cuti -
Leave Allowance Leave Allowance -
Tunjangan Pajak Penghasilan Tunjangan Pajak Tunjangan Pajak
Income Tax Allowance Tax Allowance Tax Allowance
Tunjangan Perumahan Tunjangan Perumahan 15 Tahun -
Housing Allowance 15 Years Housing Allowance -
Penghargaan Masa Kerja Penghargaan Masa Kerja 25 Tahun -
Long Service Award 25 Years of Service Award -
Asuransi Kesehatan/BPJS Mandiri Inhealth & BPJS Kesehatan BPJS Kesehatan
Health Insurance/BPJS Mandiri Inhealth & BPJS Kesehatan BPJS Kesehatan
Cuti Melahirkan Sumbangan Kelahiran hingga Anak -
Maternity Leave Ketiga -
Birth Contribution up to the Third Child
Kompensasi pemutusan hubungan kerja Program Pensiun Manfaat Pasti/Iuran Uang Kompensasi
Compensation for employment termination Pasti Compensation Money
Defined Benefit/Defined Contribution
Pension Program
Program Pensiun
Retirement Program
PT Angkasa Pura I melakukan pengelolaan karyawan secara PT Angkasa Pura I carries out comprehensive employee
komprehensif sejak proses rekrutmen hingga pensiun. Untuk management from the recruitment process to retirement. To
mendukung kehidupan karyawan setelah menyelesaikan masa support the life of employees after completing the working
kerja, PT Angkasa Pura I menyediakan program pensiun bagi period, PT Angkasa Pura I provides a pension program for
karyawan. Hal ini merupakan tanggung jawab perusahaan employees. This is the company’s responsibility in fulfilling
dalam pemenuhan hak pasca kerja sesuai Peraturan post-employment rights in accordance with applicable laws
Perundang-undangan yang berlaku serta sebagai wujud and regulations as well as a form of company’s appreciation
apresiasi perusahaan terhadap loyalitas karyawan dan jaminan towards employee’s loyalty and guarantee of employee’s
stabilitas finansial karyawan di usia pensiun. Perusahaan financial stability at retirement age. The company provides
menyediakan program pensiun bagi karyawan purnakarya PT pension programs for retired employees of PT Angkasa Pura I,
Angkasa Pura I, antara lain: [GRI 201-3] including: [GRI 201-3]
1. Manfaat Pensiun melalui Dana Pensiun PT Angkasa Pura
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
I (DAPENRA) dan Dana Pensiun Lembaga Keuangan 1. Retirement benefits through the PT Angkasa Pura I
(DPLK) yang bersifat wajib. Dalam skema DAPENRA, Pension Fund (DAPENRA) and the mandatory Financial
karyawan menyumbangkan 5% dari paket gajinya, Institution Pension Fund (DPLK). In the DAPENRA scheme,
sedangkan perusahaan menyumbangkan 27,64% sesuai employees contribute 5% of their salary package, while the
hasil perhitungan valuasi aktuaria. Sementara itu, karyawan company contributes 27.64% according to the results of
menyumbangkan 5% dari paket gajinya dan perusahaan the actuarial valuation calculation. Meanwhile, employees
menyumbangkan sebanyak 20% dalam skema DPLK; contribute 5% of their salary package and the company
2. Jaminan Pensiun oleh BPJS Ketenagakerjaan yang contributes as much as 20% in the DPLK scheme;
bersifat wajib. Karyawan menyumbangkan 1% dari gajinya, 2. Pension Insurance by BPJS Ketenagakerjaan which is
sedangkan perusahaan menyumbangkan 4%; mandatory. Employees contribute 1% of their salary, while
3. Manfaat Jaminan Hari Tua oleh BPJS Ketenagakerjaan the company contributes 4%;
yang bersifat wajib. Karyawan menyumbangkan 1% dari 3. Old Age Security benefits by BPJS Employment which is
gajinya, sedangkan perusahaan menyumbangkan 4%; mandatory. Employees contribute 1% of their salary, while
4. Manfaat Tunjangan Hari Tua dengan Yayasan the company contributes 4%;
Kesejahteraan Karyawan PT Angkasa Pura I (YAKKAP I) 4. Old Age Allowance Benefits with the PT Angkasa Pura I
sebagai pengelolanya. Tunjangan hari tua bersifat iuran Employee Welfare Foundation (YAKKAP I) as the manager.
wajib dan besaran iuran pegawai sebesar 5% dari Gaji Old-age benefits are mandatory contributions, and the
Dasar, sedangkan iuran perusahaan berdasarkan hasil amount of employee contributions is 5% of Basic Salary,
valuasi aktuaria; while company contributions are based on actuarial
5. Pemeliharaan Kesehatan Pensiun dengan YAKKAP I valuation results;
sebagai pengelolanya. Iuran pemeliharaan kesehatan 5. Retirement Health Care with YAKKAP I as the administrator.
pensiun bersifat wajib dengan besaran Rp100.000 bagi Pension health care contributions are mandatory with an
setiap pegawai aktif. YAKKAP I akan menilai kualitas amount of Rp100,000 for each active employee. YAKKAP
layanan kesehatan. I will assess the quality of health services.
Selain menyediakan program pensiun berupa persiapan dalam Not only does it provide retirement programs to prepare
pengelolaan keuangan menjelang purnabakti, perusahaan employees for financial management before retirement, the
juga menyelenggarakan berbagai pelatihan untuk membekali company also organizes various trainings to equip employees
karyawan dengan berbagai keterampilan dan persiapan with various skills and psychological preparation in facing
psikologis dalam menghadapi masa pensiun. Berbagai topik retirement. Various topics that are the subject of this training
yang menjadi pokok bahasan dalam pelatihan ini di antaranya: include: [GRI 401-2]
[GRI 401-2]
1. Emotional Spiritual Quotient (ESQ) untuk membekali 1. Emotional Spiritual Quotient (ESQ) to equip employees to
karyawan agar siap secara emosi dan psikologis dalam be emotionally and psychologically prepared for retirement;
memasuki masa purnatugas;
2. Menciptakan keluarga harmonis pada masa purnatugas; 2. Creating a harmonious family during the retirement period;
3. Hidup sehat pada masa purnatugas; 3. Healthy living during the retirement period;
4. Perencanaan keuangan dan menciptakan jiwa 4. Financial planning and creating an entrepreneurial spirit;
entrepreneurship;
5. Sosialisasi oleh DAPENRA, YAKKAP I, dan tim Human 5. Socialization by DAPENRA, YAKKAP I, and the Human
Capital terkait hak-hak karyawan pada masa purnatugas; Capital team regarding employee rights during the
serta retirement period; as well as
6. Kunjungan usaha dan sharing dengan pelaku usaha untuk 6. Business visits and sharing with business people to learn
mempelajari beberapa industri yang dapat menginspirasi about several industries that can inspire employees and
karyawan serta membuka peluang usaha pada saat open business opportunities when entering retirement
memasuki masa purnatugas. period.
2023 Sustainability Report 157
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Cuti Melahirkan
Maternity Leave
Upaya yang dilakukan PT Angkasa Pura I dalam meningkatkan In order to improve employee’s welfare, PT Angkasa Pura I
kesejahteraan karyawan dengan memberikan employee benefit provides employee benefits which include maternity leave. This
yang mencakup pemberian cuti melahirkan. Cuti ini perusahaan leave is given for three months for female employees who give
berikan selama tiga bulan bagi karyawan perempuan yang birth and for three days for male employees to accompany the
melahirkan dan selama tiga hari bagi karyawan pria untuk child’s birth process.
mendampingi proses kelahiran anak.
Pada tahun 2023, terdapat 67 karyawan wanita dan 161 In 2023, there are 67 female employees and 161 male
karyawan pria yang berhak mendapatkan cuti melahirkan. employees who are entitled to maternity leave. Of this number,
Dari jumlah tersebut, tercatat 67 karyawan wanita dan 161 67 Female employees and 161 Male employees took maternity
karyawan pria yang mengambil cuti melahirkan. Selama periode leave. During the reporting period, 228 people (100%) returned
pelaporan, tercatat 228 orang (100%) kembali bekerja setelah to work after leave and 140 employees (100%) who in the
cuti dan 140 karyawan (100%) yang pada tahun sebelumnya previous year returned to work after maternity leave were still
kembali bekerja setelah cuti melahirkan masih bekerja bersama working with PT Angkasa Pura I. [GRI 401-3]
PT Angkasa Pura I. [GRI 401-3]
Perjanjian Perundingan Kolektif
Collective Bargaining Agreement
PT Angkasa Pura I melaksanakan Perjanjian Kerja Bersama PT Angkasa Pura I implements a Collective Labor Agreement
(PKB) yang merupakan perjanjian mengikat antara perusahaan ( PKB ) as a binding agreement between the company and
dengan karyawan. Pada tahun 2023, PT Angkasa Pura I employees. In 2023, PT Angkasa Pura I renewed the PKB that
kembali melakukan pembaharuan PKB yang mencakup covers the interests of all employees (100%). The renewal of
kepentingan seluruh karyawan (100%). Pembaharuan PKB the PKB is one of the bases for each employee to get the equal
tersebut sebagai salah satu dasar bagi setiap karyawan protection related to their rights and obligations in accordance
untuk mendapatkan perlindungan yang sama terkait hak dan with the employment relationship of each employee. The PKB
kewajibannya sesuai dengan hubungan kerja masing-masing discusses various important topics which include: [GRI 2-30,
karyawan. PKB membahas berbagai topik penting yang 201-3]
meliputi: [GRI 2-30, 201-3]
1. Perihal hubungan kerja dan waktu kerja; 1. Regarding work relations and working time;
2. Cuti karyawan; 2. Employee leave;
3. Kesehatan dan keselamatan kerja; 3. Occupational health and safety;
4. Kesejahteraan dan penghasilan pegawai; 4. Employee welfare and income;
5. Kewajiban pegawai; 5. Employee obligations;
6. Perjalanan dinas; 6. Official travel;
7. Bantuan hukum; 7. Legal assistance;
8. Pemberhentian pegawai; dan 8. Dismissal of employees; and
9. Penyelesaian keluh kesah. 9. Settlement of complaints.
Dalam mendukung dan merawat hubungan industrial yang In supporting and maintaining harmonious industrial relations, PT
harmonis, PT Angkasa Pura I menjamin hak dan kebebasan Angkasa Pura I guarantees the right and freedom of employees
karyawan untuk berserikat. Serikat pekerja merupakan wadah to unionize. Labor union is a communication forum for all
komunikasi bagi seluruh karyawan untuk berkomunikasi dengan employees to communicate with fellow employees in the same
sesama karyawan di industri yang sama untuk menyampaikan industry to convey their aspirations. Therefore, PT Angkasa Pura
aspirasinya. Oleh sebab itu, PT Angkasa Pura I menyediakan I provides a forum for employees to organize through existing
wadah bagi para karyawan untuk berorganisasi melalui serikat trade unions, namely the Angkasa Pura I Workers Union (SP)
pekerja yang ada, yaitu Serikat Pekerja Angkasa Pura I (SP) and the Angkasa Pura I Employees Association (AKA) as well
dan Asosiasi Karyawan Angkasa Pura I (AKA) serta Lembaga as the Bipartite Cooperation Institution (LKS Bipartit). Through
Kerjasama Bipartit (LKS Bipartit). Melalui organisasi serikat these trade union organizations, PT Angkasa Pura I protects
pekerja tersebut, PT Angkasa Pura I melindungi kepentingan the interests of employees and improves their welfare.
karyawan dan meningkatkan kesejahteraan hidupnya.
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tenaga Kerja Anak dan Tenaga Kerja Paksa
Child Labor and Forced Labor
Sebagai perusahaan yang menjunjung tinggi Hak Asasi As a company that upholds human rights, PT Angkasa Pura
Manusia (HAM), PT Angkasa Pura I berkomitmen untuk tidak I is committed to not employing minors (<18 years old) in all
mempekerjakan anak di bawah umur (< 18 tahun) di seluruh company business units and partners. The company also
unit/unit bisnis perusahaan dan mitra kerja. Perusahaan juga ensures that there are no incidents of forced or compulsory
memastikan tidak ada insiden kerja paksa atau wajib kerja di labor in all operational areas of the company. [OJK F.19]
seluruh wilayah operasional perusahaan. [OJK F.19]
Pelatihan dan Pendidikan [GRI 3-3]
Training and Education
Kompetensi para individu karyawan PT Angkasa Pura The competence of individual employees of PT Angkasa Pura I
I secara langsung memengaruhi kinerjanya. Tentunya, directly affects their performance. By all means, its performance
hasil kinerja tersebut akan berdampak pada pengalaman result will give an impact on the customer experience while
konsumen PT Angkasa Pura I ketika menggunakan using airport services. To maintain and continuously improve
layanan bandara. Untuk menjaga dan terus meningkatkan its services, PT Angkasa Pura I is directed, planned, and
pelayanan yang diberikan, PT Angkasa Pura I secara terarah, continuously improving and developing employees’s potential.
terencana, dan berkesinambungan melakukan peningkatan This competency development motivates employees to build
dan pengembangan potensi kepada seluruh karyawan. careers and develop their potential with PT Angkasa Pura I.
Pengembangan kompetensi ini dapat memotivasi karyawan There are various kinds of competency development that are
untuk membangun karier bersama PT Angkasa Pura I. tailored to a certain level of skill and expertise, according to the
Terdapat berbagai macam pengembangan kompetensi yang level and qualifications of the position or task.
disesuaikan dengan tingkat keterampilan dan keahlian tertentu
sesuai dengan jenjang dan kualifikasi jabatan atau pekerjaan.
Pelatihan dan Pengembangan Pegawai
Employee Training and Development
PT Angkasa Pura I merancang program pelatihan dan PT Angkasa Pura I designed employee training and development
pengembangan karyawan untuk menambah kapabilitas, programs to enhance employees’ capability, performance, and
meningkatkan kinerja, dan membantu karyawan untuk help them to maximize their potential at work. Through training
memaksimalkan potensinya dalam bekerja. Melalui kegiatan and development activities, the company strives to improve its
pelatihan dan pengembangan, perusahaan berupaya untuk employees competence to carry out the functions properly, and
meningkatkan kompetensi agar karyawan dapat menjalankan have a high competitiveness.
fungsinya secara baik dan memiliki daya saing yang tinggi.
Program pelatihan dan pengembangan ini juga bermanfaat
sebagai persiapan bagi para karyawan yang akan menduduki
jabatan baru dengan tanggung jawab yang baru dan lebih
besar.
Dalam rangka mendukung strategi pengembangan pegawai, In order to support employee development strategy, PT
PT Angkasa Pura I memiliki learning management. Learning Angkasa Pura I has a learning management. Learning
management merupakan bagian dari Human Capital Management is part of the Human Capital Management
Management System (HCMS), yaitu suatu sistem pengelolaan System (HCMS), as a human resource management system to
sumber daya manusia untuk mengoptimalkan pegawai. Sistem optimize employees. This system is made so that employees
ini bertujuan agar pegawai dapat berkontribusi secara signifikan, can contribute significantly, effectively, and thoroughly through
efektif, dan menyeluruh melalui proses dalam memperoleh, the process of acquiring, training, managing, retaining, and
melatih, mengelola, mempertahankan, dan mengembangkan developing employees to achieve company goals.
pegawai guna mencapai tujuan perusahaan. [GRI 3-3]
2023 Sustainability Report 159
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
HCMS terdiri dari modul sebagai berikut: The HCMS consists of the following modules:
a. Organization Management
Proses perencanaan, pengoordinasian, dan pengendalian sumber daya dalam suatu entitas untuk mencapai sasaran bersama
secara efektif dan efisien sesuai dengan misi, visi, dan strategi.
The process of planning, coordinating, and controlling resources within an entity to achieve common goals effectively and
efficiently in accordance with the mission, vision, and strategy.
b. Distinct Job Profile (DJP)
Dokumen yang menyediakan informasi komprehensif dan relevan tentang jabatan di dalam organisasi, sebagai hasil dari proses
analisis jabatan.
A document that provides comprehensive and relevant information about positions within an organization, as a result of the job
analysis process.
c. Competency Management
Proses pengelolaan kompetensi untuk pengembangan human capital yang bertujuan untuk membantu manajemen dalam
mengeksekusi strategi pengelolaan sumber daya manusia berbasis kompetensi.
The process of managing competencies for human capital development that aims to assist management in executing competency-
based human resource management strategies.
d. Performance Management
Modul ini merupakan subsistem penting di dalam HCMS untuk mencapai sasaran perusahaan melalui perencanaan, monitoring,
dan evaluasi kinerja pegawai.
This module is an important subsystem in HCMS to achieve company goals through planning, monitoring, and evaluating
employee performance.
e. Reward Management
Modul ini merupakan bagian dari HCMS untuk mengelola payroll dan balas jasa dari perusahaan kepada pegawai, secara adil,
merata, dan konsisten sesuai dengan nilai organisasi.
This module is part of HCMS to manage payroll and rewards from the company to employees, fairly, equitably, and consistently
in accordance with organizational values.
f. Talent Management
Modul ini merupakan sebuah proses untuk mengidentifikasi para pegawai perusahaan yang memiliki kapabilitas untuk menjadi
calon pemimpin atau Senior Leader yang mengacu pada 2 (dua) hal, yakni aspek kompetensi dan aspek kinerja.
This module is a process to identify company employees who have the capability to become prospective leaders or Senior
Leaders that refers to 2 (two) aspects, competency aspect and performance aspect.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
g. Learning Management
Proses pembelajaran bagi pegawai untuk memenuhi kompetensi yang perusahaan perlukan sekaligus menjadi upaya memperkecil
competency gap setiap pegawai terhadap standar kompetensi dan syarat suatu jabatan.
The learning process for employees to meet the competencies that the company requires as well as an effort to minimize the
competency gap of each employee against the competency standards and requirements of a position.
h. Human Capital Information System (HCIS)
HCIS merupakan aplikasi teknologi informasi sebagai implementasi pengelolaan modul-modul dalam HCMS secara terintegrasi
di perusahaan.
HCIS is an information technology application as an implementation of integrated management of modules in HCMS in the
company.
Reward
Management
anizat
Org gemion
na ent
Ma
Distinct
Job
pe ment
tency
Man orm
Posting
Pe
om age
ag
rf
m
e
n
a an ent
M
C ce
Learning Talent
Management Management
Hampir seluruh karyawan (99%) PT Angkasa Pura I mengikuti Almost all employees (99%) of PT Angkasa Pura I participated
program pelatihan dan pengembangan baik di dalam maupun in training and development programs both inside and outside
di luar perusahaan sesuai dengan kebutuhan masing-masing the company according to the needs of each position. In
jabatan. Selain itu, PT Angkasa Pura I secara konsisten addition, PT Angkasa Pura I sustainably develops the program
mengembangkan program tersebut secara berkesinambungan in accordance with company needs. This development aims to
sesuai dengan kebutuhan perusahaan. Pengembangan ini shape employees as a professional with knowledge, skill, and
bertujuan untuk membentuk pegawai menjadi insan profesional positive attitudes in order to carry out their job functions and
yang memiliki pengetahuan, keterampilan, dan sikap-sikap tasks optimally. [GRI 404-2] [OJK F.22]
positif agar dapat menjalankan fungsi serta tugas-tugas
pekerjaannya secara optimal. [GRI 404-2] [OJK F.22]
1. Direksi 1. Board of Directors
1. Pelatihan Finance Essentials for High Level Executive 1. Finance Essentials for High Level Executive Training
2023 2023
2. Chief Human Resource Officers (CHRO) School Tahun 2. Chief Human Resource Officers (CHRO) School 2023
2023
3. Pelatihan Risk Management Program Certification 3. Risk Management Program Certification QRGP
QRGP Training
2. Vice President, General Manager, Co. General Manager, 2. Vice President, General Manager, Co. General Manager,
Human Capital Support Expert Level I, II dan III, Advisor Human Capital Support Expert Level I, II dan III, and
Advisors
1. Pelatihan online Manajemen Umum Dana Pensiun 1. Pension Fund General Management Online Training
Tahun 2023 2023
2. Pelatihan Strategic Formulation and Project 2. Strategic Formulation and Project Management Batch I
Management Batch I dan Batch II and Batch II Training
2023 Sustainability Report 161
Page 162
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
3. Webinar Series #2 Investasi Properti 3. Webinar Series #2 Property Investment
4. Webinar Series #3 Aksi Kelola Sampah Bandara 4. Webinar Series #3 Airport Waste Management Action
5. Workshop General Manager Airport Meet Up for 5. Workshop General Manager Airport Meet Up for
Winning The Customer 2023 Winning The Customer 2023
6. BUMN Communications Week 2023 6. SOE Communications Week 2023
7. Pelatihan Awareness Safety Management System 7. Safety Management System Awareness Training 2023
Tahun 2023
8. Workshop Leadership BOD-1 dengan Tema Shifting 8. BOD-1 Leadership Workshop with the theme Shifting
Leadership Mindset: Form Authority to Discovery Leadership Mindset: Form Authority to Discovery
9. Pelatihan Hybrid Pra Purnabakti Batch XL (40) 9. Hybrid Pre-retirement Training Batch XL (40)
10. Program Pembekalan/Orientasi Proses 10. Airport Process Debriefing/Orientation Program
Kebandarudaraan
11. Pembelajaran Online Materi Metode Evaluasi atas 11. Online Learning on Evaluation Methods of Strategic
Pelaksanaan Program Strategis (Post Implementation Program Implementation (Post Implementation Review)
Review)
12. Pelatihan High Impact Presentation Batch I dan Batch 12. High Impact Presentation Batch I and Batch II Training
II
13. Webinar Series #4 Mind and Body Connection 13. Webinar Series #4 Mind and Body Connection
14. Pelatihan Awarenes ISO 37001:2016 Sistem 14. ISO 37001:2016 Anti-bribery Management System
Manajemen Anti Penyuapan Batch I, Batch II dan Awareness Training Batch I, Batch II and Batch III
Batch III
15. Webinar Series #5 Wujudkan Masa Depan dengan 15. Webinar Series #5 Realize Future with Investment
Investasi 16. Integrated Talent Management System Training
16. Pelatihan Integrated Talent Management System 17. Problem Solving Online Learning
17. Pembelajaran Online Materi Problem Solving
18. Webinar Series #6 Penyakit yang Dialami oleh Pekerja 18. Webinar Series #6 Diseases Experienced by Workers
19. Training Strategic Change & Innovation for Future 19. Strategic Change & Innovation for Future Ready
Ready Enterprise Enterprise Training
20. Pembelajaran Online Materi Cyber Security Awareness 20. Cyber Security Awareness Online Learning
21. Seminar Nasional Internal Audit (SNIA 2023) dan 21. National Seminar on Internal Audit (SNIA 2023) and QIA
Wisuda QIA Graduation
22. Webinar Series #7 Sejahtera di Hari Tua Bersama 22. Webinar Series #7 Prosperous in Old Age with
YAKKAP I YAKKAP I
23. Pelatihan Train the Trainer Indonesian Hospitality Batch I 23. Train The Trainer Indonesian Hospitality Batch I Training
24. Effective Business Communication
25. Pelatihan Sertifikasi Asesor Kompetensi 24. Effective Business Communication
26. Pelatihan Certified Internal Audit Executive (CIAE) 25. Competency Assessor Certification Training
27. Enterprise Risk Management Certification 26. Certified Internal Audit Executive (CIAE) Training
28. Pelatihan Enterprise Risk Management Certified Risk 27. Enterprise Risk Management Certification
Professional 28. Enterprise Risk Management Certified Risk Professional
29. Program Pengembangan General Manager Airport Training
Batch I dan Batch II 29. Airport General Manager Development Program Batch
I and Batch II
3. Senior Manager, Expert, Senior Expert, Corporate 3. Senior Managers, Experts, Senior Experts, Corporate
Project, P4DP Senior Specialist, Airport Operation Projects, P4DP Senior Specialists, Head of Airport
Center Head, Human Capital Support Expert Level III Operations Center, Level III Human Resources Support
dan Project Secretary Experts, and Project Secretaries
1. Webinar Series #1 Wujudkan Resolusi Finansial 1. Webinar Series #1 Realize Financial Resolutions with
dengan Investasi Sejak Dini Early Investment
2. Kultur Pembelajaran Mandiri untuk Peningkatan Daya 2. Self-Learning Culture for Organizational
Saing Organisasi Competitiveness Enhancement
3. Webinar Series #2 Investasi Properti 3. Webinar Series #2 Property Investment
4. Webinar Series #3 Aksi Kelola Sampah Bandara 4. Webinar Series #3 Airport Waste Management Action
5. Workshop Penyusunan Dashboard Enterprise 5. Workshop on Enterprise Performance Management
Performance Management Dashboard Development
6. Pelatihan Dasar Tingkat Komponen Dalam Negeri 6. Basic Training on Domestic Component Level (TKDN)
(TKDN) Batch III Batch III
7. BUMN Communication Week 2023 7. SOE Communication Week 2023
8. Pelatihan Kompetensi Kearsipan 8. Archival Competency Training
9. Pelatihan Awareness Safety Management System 9. Safety Management System Awareness Training 2023
Tahun 2023 10. Awareness and Interpretation of ISO 14001:2015
10. Pelatihan Pengenalan (Awareness) dan Interpretasi Clauses Training
Klausul ISO 14001:2015 11. Risk Workshop
11. Workshop Risiko 12. Environmental Management System Internal Audit
12. Pelatihan Audit Internal Sistem Manajemen Lingkungan Training
162 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
13. Workshop Smart & Sustainable Aviation Program 13. Workshop on Smart & Sustainable Aviation Program
14. Workshop Leadership BOD-1 dengan tema Shifting 14. BOD-1 Leadership Workshop with the theme Shifting
Leadership Mindset : Form Authority to Discovery Leadership Mindset: Form Authority to Discovery
15. Webinar Happiner in Difficult Timer 15. Webinar Happiness in Difficult Timer
16. Pelatihan Hybrid Pra Purnabakti Batch XL (40) 16. Hybrid Pre-retirement Training Batch XL (40)
17. Workshop Pengembangan Alat Ukur Kompetensi 17. Competency Measurement Tool Development
Workshop
18. Pelatihan Airport Commercial Management 18. Airport Commercial Management Training
19. Pembelajaran Online Materi Metode Evaluasi Atas 19. Online Learning on Evaluation Methods for
Pelaksanaan Program Strategis (Post Implementation Implementing Strategic Programs (Post
Review) Implementation Review)
20. Pelatihan Penanganan Pengaduan Masyarakat 20. Public Complaint Handling Training
21. Pelatihan High Impact Presentation Batch I dan Batch II 21. High Impact Presentation Batch I and Batch II Training
22. Webinar Series #4 Mind and Body Connection 22. Webinar Series #4 Mind and Body Connection
23. Pelatihan Awareness ISO 37001:2016 Sistem 23. Awareness Training ISO 37001:2016 Anti-bribery
Manajemen Anti Penyuapan Batch I, Batch II dan Management System Batch I, Batch II and Batch III
Batch III
24. Webinar Series #5 Wujudkan Masa Depan dengan 24. Webinar Series #5 Realize Future with Investment
Investasi
25. Pembelajaran Online Materi Problem Solving 25. Problem Solving Online Learning
26. Webinar Series #6 Penyakit Yang Dialami oleh Pekerja 26. Webinar Series #6 Diseases Experienced by Workers
27. Online Live Virtual Training Cultivating Growth Mindset 27. Online Live Virtual Training Cultivating Growth Mindset
and Learning Agility and Learning Agility
28. Pelatihan Pemahaman Dasar Arbitrase & APS 28. Training on Basic Understanding of Arbitration & APS
29. Pelatihan Boosting Your Airports Commercial Business 29. Boosting Your Airports Commercial Business Training
30. Pelatihan Airport Customer Service and Experience 30. Airport Customer Service and Experience Training
31. Pelatihan Manajemen Proyek 31. Project Management Training
32. Training Strategic Change & Innovation for Future 32. Strategic Change & Innovation for Future Ready
Ready Enterprise Enterprise Training
33. Sertifikasi Bidang Manajemen Risiko CRMPA Batch I 33. CRMPA Batch I and Batch II Risk Management Field
dan Batch II Certification
34. Pelatihan ARIS – Workshop Business Process 34. ARIS Training - Business Process Architecture
Architecture Workshop
35. Pembelajaran Online Materi Cyber Security Awareness 35. Cyber Security Awareness Online Learning
36. Transformation Business Simulation 36. Transformation Business Simulation
37. Training Financial Accounting Level Advance 37. Advance Level Financial Accounting Training
38. Webinar Series #7 Sejahtera di Hari Tua Bersama 38. Webinar Series #7 Prosperous in Old Age with
YAKKAP I YAKKAP I
39. Pelatihan Manajemen Risiko 39. Risk Management Training
40. Pelatihan Project Management Professional 40. Project Management Professional Training
41. Pelatihan Enterprise Risk Management Certified Risk 41. Enterprise Risk Management Certified Risk
Professional Professional Training
42. Pelatihan Train the Trainer Indonesian Hospitality Batch I 42. Train the Trainer Indonesian Hospitality Batch I Training
43. Webinar Series #8 Operasional Peralatan GSE dan 43. Webinar Series #8 Operational GSE Equipment and
Kendaran di Sisi Udara Airside Vehicles
44. Pelatihan Airport Slot & Coordination 44. Airport Slot & Coordination Training
45. Sharing Session Financial Accounting Basic 45. Sharing Session Financial Accounting Basic
46. Effective Business Communication 46. Effective Business Communication
47. Pelatihan Inspektur Keamanan Penerbangan 47. Aviation Security Inspector Training
48. Perpanjangan Recurrent Instruktur Keamanan 48. Aviation Security Instructor Recurrent Renewal
Penerbangan 49. Managerial Level Qualified Internal Auditor Certification
49. Sertifikasi Qualified Internal Auditor Tingkat Manajerial
50. Pelatihan Sertifikasi BNSP Kompetensi Personel 50. BNSP Certification Training for Energy Manager
Manajer Energi Personnel Competency
51. Pelatihan Certified Lead Auditor ISO 37001:2016 Anti 51. Certified Lead Auditor Training ISO 37001:2016 Anti
Bribery Management System Bribery Management System
52. Seminar Nasional Internal Audit (SNIA 2023) dan 52. National Seminar on Internal Audit (SNIA 2023) and
Wisuda QIA QIA Graduation
53. Training dan Sertifikasi CCGO (Certified Chief 53. CCGO (Certified Chief Governance Professional)
Governance Professional) Training and Certification
54. Pelatihan dan Sertifikasi Manajemen Umum Dana 54. Pension Fund General Management Training and
Pensiun Certification
55. Executive Development Program (EDP) Modul 55. Executive Development Program (EDP) Directorship
Directorship Development Program (DDP) Development Program (DDP) Module
56. Program Pengembangan General Manager Airport 56. Airport General Manager Development Program Batch
Batch II II
2023 Sustainability Report 163
Page 164
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
4. Corporate Project Specialist, Senior Auditor, Junior 4. Corporate Project Specialist, Senior Auditor, Junior
Auditor, Senior Specialist, Specialist, Corporate Support, Auditor, Senior Specialist, Specialist, Corporate Support,
Manager, Airport Operation Center Head, Human Capital Manager, Airport Operation Center Head, dan Human
Support Expert Level IV Capital Support Expert Level IV
1. Pelatihan online Manajemen Umum Dana Pensiun 1. Pension Fund General Management Online Training
2. Webinar Series #1 Wujudkan Resolusi Finansial 2. Webinar Series #1 Realize Financial Resolutions with
dengan Investasi Sejak Dini Early Investment
3. Webinar Series #2 Investasi Properti 3. Webinar Series #2 Property Investment
4. Webinar Series #3 Aksi Kelola Sampah Bandara 4. Webinar Series #3 Action to Manage Airport Waste
5. Workshop Penyusunan Dashboard Enterprise 5. Workshop on Enterprise Performance Management
Performance Management Dashboard Development
6. Pelatihan Dasar Tingkat Komponen Dalam Negeri 6. Basic Training on Domestic Component Level (TKDN)
(TKDN) Batch I, Batch II dan Batch III Batch I, Batch II and Batch III
7. Pelatihan Kompetensi Kearsipan 7. Archival Competency Training
8. Pelatihan Awareness Safety Management System 8. Safety Management System Awareness Training Year
Tahun 2023 2023
9. Pelatihan Pengenalan (awareness) dan Interpretasi 9. Awareness and Interpretation of ISO 14001: 2015
Klausul ISO 14001:2015 Clauses Training
10. Workshop Risiko 10. Risk Workshop
11. Pelatihan Audit Internal Sistem Manajemen Lingkungan 11. Environmental Management System Internal Audit
Training
12. Workshop Ketentuan Terbaru Pengadaan Barang & 12. Workshop on the Latest Provisions for Procurement of
Jasa di BUMN dan Anak Perusahaan di BUMN Goods & Services in SOEs and Subsidiaries in SOEs
13. Pelatihan Hybrid Pra Purnabakti Batch XL (40) 13. Hybrid Pre-retirement Training Batch XL (40)
14. Workshop Pengembangan Alat Ukur Kompetensi 14. Competency Measurement Tool Development
15. Pelatihan Airport Commercial Management Workshop
16. Pembelajaran Online Materi Metode Evaluasi Atas 15. Airport Commercial Management Training
Pelaksanaan Program Strategis (Post Implementation 16. Online Learning on Evaluation Methods for the
Review) Implementation of Strategic Programs (Post
17. Webinar Series #4 Mind and Body Connection Implementation Review)
18. Pelatihan Awareness ISO 37001:2016 Sistem 17. Webinar Series #4 Mind and Body Connection
Manajemen Anti Penyuapan Batch I, Batch II dan 18. Awareness Training ISO 37001:2016 Anti-bribery
Batch III Management System Batch I, Batch II and Batch III
19. Webinar Series #5 Wujudkan Masa Depan dengan 19. Webinar Series #5 Realize the Future with Investigation
Investigasi
20. Pembelajaran Online Materi Problem Solving 20. Problem Solving Online Learning
21. Webinar Series #6 Penyakit Yang Dialami Oleh Pekerja 21. Webinar Series #6 Diseases Experienced by Workers
22. Pelatihan Airport Customer Service and Experience 22. Airport Customer Service and Experience Training
23. Pelatihan Manajemen Proyek 23. Project Management Training
24. Training Strategic Change & Innovation for Future 24. Strategic Change & Innovation for Future Ready
Ready Enterprise Enterprise Training
25. Sertifikasi Bidang Manajemen Risiko CRMPA Batch I 25. CRMPA Batch I and Batch II Risk Management Field
dan Batch II Certification
26. Pelatihan ARIS – Arsitektur Bisnis Proyek 26. ARIS Training - Project Business Architecture
27. Pelatihan ARIS – Data Architecture, Technology 27. ARIS Training - Data Architecture, Technology
Architecture, Application Architecture, and Risk By Architecture, Application Architecture, and Risk By
Business Process Business Process
28. Pelatihan ARIS – Pengelolaan Administrasi ARIS 28. ARIS Training - ARIS Administration Management
29. Pembelajaran Online Materi Cyber Security Awareness 29. Cyber Security Awareness Online Learning
30. Pelatihan Perangkat Lunak Simulasi Optimalisasi 30. Airport Terminal Capacity Optimization Simulation
Kapasitas Sisi Dara (Terminal) Bandar Udara Software Training
31. Transformation Business Simulation 31. Business Transformation Simulation
32. Training Financial Accounting Level Basic 32. Financial Accounting Training Basic Level
33. Training Financial Accounting Level Advance 33. Advance Level Financial Accounting Training
34. Webinar Series #7 Sejahtera di Hari Tua Bersama 34. Webinar Series #7 Prospering in Old Age with YAKKAP
YAKKAP I I
35. Pelatihan IATA Cargo Introductory 35. IATA Cargo Introductory Training
36. Pelatihan Manajemen Risiko 36. Risk Management Training
37. Pelatihan Project Management Professional 37. Project Management Professional Training
38. Pelatihan Train The Trainer Indonesia Hospitality Batch I 38. Train the Trainer Indonesia Hospitality Batch I Training
39. Webinar Series #8 Operasional Peralatan GSE dan 39. Webinar Series #8 Operational GSE Equipment and
Kendaraan di Sisi Udara Vehicles on the Airside
40. Pelatihan Airport Slot & Coordination 40. Airport Slot & Coordination Training
41. Sharing Session Financial Accounting Basic 41. Sharing Session Financial Accounting Basic
42. Effective Business Communication 42. Effective Business Communication
43. Diklat Refreshing Course Online Personel Senior PKP 43. Refreshing Course Online Training for PKP PK Senior
164 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
PK Batch I, II, III, V dan VI Personnel Batch I, II, III, V and VI
44. Diklat Refreshing Course Online Personel Salvage 44. Online Refreshing Course Training for Salvage
Batch I dan Batch II Personnel Batch I and Batch II
45. Train The Trainer (TTT) Training Course ETD 45. Train the Trainer (TTT) Training Course ETD
46. Perpanjangan Recurrent Instruktur Keamanan 46. Aviation Safety Instructor Recurrent Renewal
Penerbangan
47. Ujian Sertifikasi Manajemen Umum Dana Pensiun 47. Pension Fund General Management Certification Exam
48. Sertifikasi Qualified Internal Auditor Tingkat Manajerial 48. Managerial Level Qualified Internal Auditor Certification
49. Sertifikasi Qualified Internal Auditor Tingkat Lanjutan 49. Qualified Internal Auditor Certification Advanced Level
50. Sertifikasi Qualified Internal Auditor Tingkat Dasar 50. Qualified Internal Auditor Certification at Basic Level
51. Pelatihan Sertifikasi BNSP Kompetensi Personel 51. BNSP Certification Training for Energy Manager
Manajer Energi 2024 Personnel Competency 2024
52. Konferensi Auditor Internal 2023 dan Pengukuhan 52. 2023 Internal Auditor Conference and QIA Graduation
Wisuda QIA Inauguration
53. Pelatihan dan Sertifikasi Penanggungjawab 53. Training and Certification of Person in Charge of Air
Pengendalian Pencemaran Udara (PPPU) Pollution Control (PPPU)
54. Pelatihan dan Sertifikasi Penanggung jawab 54. Training and Certification of Person in Charge of Water
Pencemaran Air (PPPA) Pollution (PPPA)
55. Pelatihan dan Sertifikasi Kompetensi Human Capital 55. Human Capital Competency Manager Level Training
Level Manager and Certification
56. Pelatihan dan Sertifikasi Penanggungjawab 56. Training and Certification of Person in Charge of
Pengelolaan Limbah B3 (PLB3) Hazardous Waste Management (PLB3)
57. Pelatihan dan Sertifikasi Kompetensi Human Capital 57. Training and Certification of Human Capital
Skema Kepala Bagian Rekrutmen dan Seleksi SDM Competencies Scheme Head of HR Recruitment and
Selection Section
58. Perpanjangan SKP Ahli K3 Umum Kemnaker RI Tahun 58. Extension of SKP for General OHS Expert of Ministry of
2023 Manpower RI in 2023
59. Seminar Nasional dan Pengukuhan Gelar Kompetensi 59. National Seminar and Inauguration of ACCIA (Associate
ACCIA (Associate Certified Competent Internal Auditor) Certified Competent Internal Auditor) Competency
Degree
60. Seminar Nasional Internal Audit (SNIA 2023) dan 60. National Seminar on Internal Audit (SNIA 2023) and QIA
Wisuda QIA Graduation
61. Pelatihan Enterprise Risk Management Certified Risk 61. Enterprise Risk Management Certified Risk Professional
Professional Training
5. Officer, Analyst, Supervisor, Squal Leader, Investigator, 5. Officer, Analyst, Supervisor, Squad Leader, Investigator,
Coordinator, Technician, Engineer dan Sales Executive Coordinator, Technician, Engineer and Sales Executive
1. Pelatihan online Manajemen Umum Dana Pensiun 1. Online Pension Fund General Management Training
2. Webinar Series #1 Wujudkan Resolusi Finansial 2. Webinar Series #1 Realize Financial Resolutions with
dengan Investasi Sejak Dini Early Investment
3. Webinar Series #2 Investasi Properti 3. Webinar Series #2 Property Investment
4. Webinar Series #3 Aksi Kelola Sampah Bandara 4. Webinar Series #3 Action to Manage Airport Waste
5. Pelatihan Teknik dan Metode Penyusunan HPS/OE 5. Training on Techniques and Methods for Preparing HPS
Atas Pengadaan Barang, Jasa dan Proyek / OE for Procurement of Goods, Services and Projects
6. Workshop The 8th PR Indonesia Awards (PRIA) 2023 6. Workshop The 8th PR Indonesia Awards (MALE) 2023
7. BUMN Corporate Communications and Sustainability 7. SOE Corporate Communications and Sustainability
Summit (BCOMS) 2023 Summit (BCOMS) 2023
8. Workshop Penyusunan Dashboard Enterprise 8. Enterprise Performance Management Dashboard
Performance Management Development Workshop
9. Pelatihan Dasar Tingkat Komponen Dalam Negeri 9. Basic Training for Domestic Component Level Batch I,
Batch I, II, III dan IV II, III and IV
10. Injourney Talent Exchange Program Batch III dan IV 10. Injourney Talent Exchange Program Batch III and IV
11. BUMN Communications Week 2023 11. SOE Communications Week 2023
12. Pelatihan Awareness Safety Management System 12. Safety Management System Awareness Training 2023
Tahun 2023
13. Pelatihan Pengenalan (Awareness) dan Interpretasi 13. Awareness and Interpretation of ISO 14001:2015
Klausul ISO 14001:2015 Clauses Training
14. Workshop Risiko 14. Risk Workshop
15. Pelatihan Audit Internal Sistem Manajemen Lingkungan 15. Environmental Management System Internal Audit
Training
16. Training Tax Planning Advance 16. Tax Planning Advance Training
17. Pelatihan Basic Safety Management System Tahun 17. Basic Safety Management System Training Year 2023
2023
18. Workshop Ketentuan Terbaru Pengadaan Barang & 18. Workshop on the Latest Provisions for Procurement of
Jasa di BUMN dan Anak Perusahaan BUMN Goods & Services in SOEs and SOE Subsidiaries
2023 Sustainability Report 165
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
19. Pelatihan Online Data Science Analytics Tahun 2023 19. Data Science Analytics Online Training in 2023
20. Pelatihan Identifikasi dan Penanganan Human 20. Human Trafficking Identification and Handling Training
Trafficking
21. Workshop Wildlife Hazard Management 21. Workshop on Wildlife Hazard Management
22. Training Environmental Social Governance 22. Environmental Social Governance Training
23. Pelatihan Hybrid Pra Purnabakti Batch XL (40) 23. Hybrid Pre-retirement Training Batch XL (40)
24. Live Virtual Training Stakeholder Management 24. Live Virtual Training Stakeholder Management
25. Training Social Return on Investment (SROI) 25. Social Return on Investment (SROI) Training
26. Pelatihan Data Analysis 26. Data Analysis Training
27. Workshop Pengembangan Alat Ukur Kompetensi 27. Competency Measurement Tool Development
Workshop
28. Pembelajaran Online Materi Metode Evaluasi Atas 28. Online Learning on Evaluation Methods for the
Pelaksanaan Program Strategis (Post Implementation Implementation of Strategic Programs (Post
Review) Implementation Review)
29. Pelatihan Dasar-Dasar Amdal dan Esia 29. EIA and EIA Basics Training
30. Pelatihan Penanganan Pengaduan Masyarakat 30. Training on Handling Public Complaints
31. Workshop Pengelolaan Hak Atas Tanah BUMN dan 31. Workshop on Land Rights Management of SOEs and
Anak Perusahaan Subsidiaries
32. Webinar Series #4 Mind and Body Connection 32. Webinar Series #4 Mind and Body Connection
33. Pelatihan Awareness ISO 37001:2016 Sistem 33. Awareness Training ISO 37001:2016 Anti-bribery
Manajemen Anti Penyuapan Batch I, II dan III Management System Batch I, II and III
34. Webinar Series #5 Wujudkan Masa Depan dengan 34. Webinar Series #5 Realize Future with Investment
Investasi
35. Pelatihan Integrated Talent Management System 35. Integrated Talent Management System Training
36. Online Materi Problem Solving 36. Online Problem-Solving Material
37. Webinar Series #6 Penyakit Yang Dialami oleh Pekerja 37. Webinar Series #6 Diseases Experienced by Workers
38. Energy Training Week ASEAN 2023 38. Energy Training Week ASEAN 2023
39. Online Materi Problem Solving 39. Online Problem-Solving Material
40. Pelatihan Data Analysis & Visualization Data With 40. Data Analysis & Data Visualization Training With Tableu
Tableu
41. Pelatihan Mastering Pyhton Programming 41. Mastering Python Programming Fundamental Training
Fundamental
42. Training Pengukuran Dampak TJSL dengan Metode 42. Training on Measuring the Impact of TJSL with the
Survey Social Return on Investment (SROI) Social Return on Investment (SROI) Survey Method
43. Pelatihan Pengkayaan Perlakuan Aspek Perpajakan 43. Training on Enrichment of the Treatment of Taxation
Natura/Kenikmatan Atas PMK-66 Tahun 2023 Aspects of Natura / Enjoyment of PMK-66 Year 2023
44. Pelatihan Civil Aviation Master Planning (CAMP) 44. Civil Aviation Master Planning (CAMP) Training
45. Pelatihan ACI Passenger Forecasting Fundamentals 45. ACI Passenger Forecasting Fundamentals Training
46. Pelatihan Penyusunan Spesifikasi dan Harga Perkiraan 46. Training on Preparation of Specifications and Self
Sendiri Estimate Price
47. Sertifikasi Bidang Manajemen Risiko CRMPA Batch I 47. CRMPA Batch I and II Risk Management Field
dan II Certification
48. Pelatihan ARIS – Arsitektur Bisnis Proyek 48. ARIS Training - Project Business Architecture
49. Pelatihan ARIS – Data Architecture, Technology 49. ARIS Training - Data Architecture, Technology
Architecture, Application Architecture, dan Risk By Architecture, Application Architecture, and Risk By
Business Process Business Process
50. Pelatihan ARIS – Pengelolaan Administrasi ARIS 50. ARIS Training - ARIS Administration Management
51. Pembelajaran Online Materi Cyber Security Awareness 51. Cyber Security Awareness Online Learning
52. Pelatihan Perangkat Lunak Simulasi Optimalisasi 52. Airport Ground Side Capacity Optimization (Terminal)
Kapasitas Sisi Darat (Terminal) Bandar Udara Simulation Software Training
53. Transformation Business Simulation 53. Transformation Business Simulation
54. Training Financial Accounting Level Basic 54. Financial Accounting Training Basic Level
55. Training Financial Accounting Level Advance 55. Advance Level Financial Accounting Training
56. Webinar Series #7 Sejahtera di Hari Tua Bersama 56. Webinar Series #7 Prospering in Old Age with YAKKAP
YAKKAP I I
57. Pelatihan IATA Cargo Introductory 57. IATA Cargo Introductory Training
58. Pelatihan Manajemen Risiko 58. Risk Management Training
59. Webinar Series #8 Operasional Peralatan GSE dan 59. Webinar Series #8 Airside GSE Equipment and Vehicle
Kendaraan di Sisi Udara Operations
60. Diklat Refreshing Course Online Personil PKP PK 60. Online Refreshing Course Training for PKP PK
Batch I, II, III, IV, V dan VI Personnel Batch I, II, III, IV, V and VI
61. Diklat Refreshing Course Online Personil Junior PKP 61. Online Refreshing Course Training for Junior PKP PK
PK Batch I Personnel Batch I
62. Diklat Refreshing Course Online Personil Salvage 62. Online Refreshing Course Training for Salvage
Batch I dan II Personnel Batch I and II
63. Diklat Refreshing Course Online Personel Basic PKP- 63. Online Refreshing Course Training for Basic PKP-PK
PK Batch I, dan II Personnel Batch I, and II
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
64. Pelatihan Train of Trainer (TOT) Body and Bag Search 64. Train of Trainer (TOT) Body and Bag Search Training
65. Pelatihan Inspektur Keamanan Penerbangan Internal 65. Internal Aviation Security Inspector Training
66. Train The Trainer (TTT) Training Course ETD 66. Train The Trainer (TTT) Training Course ETD
67. Perpanjangan Recurrent Instruktur Keamanan 67. Aviation Safety Instructor Recurrent Renewal
Penerbangan
68. Pelatihan Perpanjangan Personel Keamanan 68. Aviation Security Personnel Renewal Training for
Penerbangan Untuk Ujian Perpanjangan Lisensi Aviation Security Personnel License Renewal Exam in
Personel Pengamanan Penerbangan Tahun 2023 2023 (Basic Batch I, II, III and IV)
(Basic Batch I, II, III dan IV)
69. Pelatihan Perpanjangan Personel Keamanan 69. Aviation Security Personnel Extension Training
Penerbangan Untuk Ujian Perpanjangan Lisensi for Aviation Security Personnel License Renewal
Personel Pengamanan Penerbangan Tahun 2023 Examination in 2023 (Junior Batch I, II, III and IV)
(Junior Batch I, II, III dan IV)
70. Pelatihan Perpanjangan Personel Keamanan 70. Aviation Security Personnel Renewal Training
Penerbangan Untuk Ujian Perpanjangan Lisensi for Aviation Security Personnel License Renewal
Personel Pengamanan Penerbangan Tahun 2023 Examination in 2023 (Senior Batch I, II, III, IV, V, VI and
(Senior Batch I, II, III, IV, V, VI dan VII) VII)
71. Sekolah Esar Wanadri 71. Wanadri Esar School
72. Pendidikan dan Pelatihan Basic Airport Operation 72. Basic Airport Operation Batch I and Batch II Education
Batch I dan Batch II and Training
73. Pendidikan dan Pelatihan Awal (Initial) Inspektur 73. Internal Aviation Security Inspector Initial Education and
Keamanan Penerbangan Internal Training
74. Pelatihan Airport Slot & Coordination 74. Airport Slot & Coordination Training
75. Online Self Learning Melalui Platform APKNOW – 75. Online Self Learning through APKNOW Platform -
Learning Wallet Materi Customer Relationship Learning Wallet Customer Relationship Materials
76. Sharing Session Financial Accounting Basic 76. Sharing Session Financial Accounting Basic
77. Pendidikan Sertifikasi Auditor Hukum Indonesia 77. Indonesian Legal Auditor Certification Education
78. Pelatihan Sertifikasi BNSP Kompetensi Personil 78. BNSP Certification Training for Energy Auditor
Auditor Energi 2023 Personnel Competency 2023
79. Pelatihan Manajemen Proyek 79. Project Management Training
80. Perpanjangan SKP Ahli K3 Umum Kemnaker RI Tahun 80. SKP Extension of General OHS Expert of the Ministry of
2023 Manpower of the Republic of Indonesia in 2023
81. Refreshment Ahli K3 Umum Kemnaker RI Tahun 2023 81. Refreshment of General OHS Expert of the Ministry of
82. Training dan Sertifikasi Ahli K3 Umum Kemnaker RI Manpower of the Republic of Indonesia in 2023
Tahun 2023 82. Training and Certification of General OHS Experts
83. Pelatihan Enterprise Risk Management Certified Risk Kemnaker RI Year 2023
Professional 83. Enterprise Risk Management Certified Risk Professional
84. Bimbingan Teknis dan Sertifikasi BNSP Program Training
Human Capital Level Supervisor 84. Technical Guidance and BNSP Certification for Human
Capital Level Supervisor Program
2023 Sustainability Report 167
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Rata-Rata Jam Pelatihan per Tahun per Karyawan [GRI 404-1] [OJK F.22]
Average Training Hour per Year per Employee
Jenis Kelamin
2023 2022 2021
Gender
Pria | Male 33 20 21
Wanita | Female 26 25 21
Level Jabatan
2023 2022 2021
Position Level
Manajemen Puncak
79 19 41
Top Management
Manajemen Menengah
30 13 23
Middle Management
Manajemen Bawah
29 18 16
Lower Management
Staf
31 22 25
Staff
Pada 2023, perusahaan menyelenggarakan program pelatihan In 2023, the company organized training and development
dan pengembangan dengan peserta sebanyak 17.360 pegawai programs with 17,360 employees participated in the programs.
yang mengikuti program tersebut. Sebagian besar program Most of the programs that were conducted by the company
yang perusahaan adakan masih berjalan secara daring dengan were still online with some programs were conducted face-
beberapa program sudah terlaksana secara tatap muka. Rata- to-face. The average training hour per employee in 2023 has
rata jam pelatihan per karyawan pada tahun 2023 meningkat increased compared to the previous year, 98,549 hours in total.
dibandingkan dengan tahun sebelumnya, yaitu sebanyak [OJK F.22]
98.549 jam. [OJK F.22]
Tinjauan Rutin terhadap Kinerja dan Pengembangan Karier
Regular Review of Performance and Career Development
PT Angkasa Pura I menggunakan tinjauan kinerja sebagai PT Angkasa Pura I uses performance reviews as a significant
komponen yang signifikan dalam penilaian prestasi kerja para component in employee performance assessment. The review
karyawan. Tinjauan tersebut akan menjadi dasar pengambilan will be the basis for decision making related to compensation,
keputusan terkait pemberian kompensasi, rotasi, atau mutasi rotation, or employee transfer. The company conducts
karyawan. Perusahaan melaksanakan peninjauan kinerja employee performance reviews annually to all PT Angkasa Pura
karyawan setiap satu kali dalam periode tahunan kepada I employees, including Male and Female at all levels. Through
seluruh karyawan PT Angkasa Pura I, termasuk pria dan this performance review, each employee can also provide
wanita di semua jenjang jabatan. Melalui peninjauan kinerja feedback to management which is useful as a guide in planning
ini, setiap karyawan juga dapat memberikan umpan balik and developing career and employee competencies. [GRI 404-3]
kepada manajemen yang berguna sebagai panduan dalam
perencanaan dan pengembangan karier serta kompetensi
karyawan. [GRI 404-3]
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Manajemen PT Angkasa Pura I, melalui departemen The management of PT Angkasa Pura I, through the
Organization Development and Culture yang dibawahi oleh unit Organization Development and Culture department under
kerja Human Capital, menerapkan Performance Management the Human Capital work unit, implements the Performance
System (PMS) untuk melakukan identifikasi, pengukuran, Management System (PMS) to identify, measure, evaluate, and
evaluasi, dan perancangan perbaikan sekaligus pemberian design improvements as well as appreciates employess with
apresiasi bagi pegawai yang memiliki kinerja baik. Sebagai good performance. As part of the PMS, the company also sets
bagian dari PMS, perusahaan juga menetapkan dan terus and continues to develop individual Key Performance Indicators
mengembangkan Key Performance Indicator (KPI) individu (KPIs) that are useful for measuring and evaluating employee’s
yang berguna untuk mengukur dan mengevaluasi kinerja performance in achieving company goals.
pegawai dalam mencapai tujuan perusahaan.
Departemen Career and Talent Management mengendalikan The Career and Talent Management Department controls the
proses rekrutmen serta bakat dan karier pegawai, sedangkan recruitment process as well as employee’s talent and career,
Departemen Remuneration and Industrial Relation mengelola while the Remuneration and Industrial Relations Department
database pegawai melalui Human Capital Information System manages the employee database through the Human Capital
(HCIS), di samping tanggung jawabnya dalam hal kesejahteraan Information System (HCIS), in addition to its responsibility for
pegawai. employee welfare.
Perusahaan mengarahkan pengembangan human capital The company directs human capital development in accordance
sesuai dengan Rencana Kerja dan Anggaran Perusahaan with the Company’s Work Plan and Budget (RKAP) to support
(RKAP) untuk menunjang pencapaian tujuan dalam the objectives attainment in performance optimazation, and
mengoptimalkan kinerja dan meningkatkan nilai dan kualitas increasing employee’s value and quality. PT Angkasa Pura I
karyawan. PT Angkasa Pura I memastikan kepatuhan terhadap ensures compliance with applicable laws and regulations and
peraturan perundang-undangan yang berlaku dan peraturan other internal regulations within the company in every business
internal lainnya dalam perusahaan pada setiap kegiatan bisnis activity and industrial relations implementation.
dan pelaksanaan hubungan industri.
2023 Sustainability Report 169
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
170 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 171
Page 172
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tingkatkan Standar Keamanan Bandara, PT Angkasa Pura I Bersama ACI Gelar
APEX in Security di Bandara YIA
Increase Airport Security Standards, PT Angkasa Pura I Joined ACI in Apex in Security at YIA Airport
PT Angkasa Pura I bersama organisasi kebandarudaraan PT Angkasa Pura I, alongside with the global airport
dunia Airports Council International (ACI) menggelar kegiatan organization Airports Council International (ACI), held the
Airport Excellence (APEX) in Security di Bandara Internasional Airport Excellence (APEX) in Security event at Yogyakarta
Yogyakarta Kulon Progo. APEX in Security merupakan International Airport Kulon Progo. APEX in Security is a
program yang diinisiasi oleh ACI untuk melakukan asesmen program initiated by ACI to assess and review the security
dan review terhadap standar keamanan yang berlaku di standards at airports based on parameters set forth in
bandara berdasarkan parameter yang ditetapkan dalam ICAO Annex and ICAO Document. The program also
ICAO Annex dan ICAO Document. Program ini juga bertujuan aims to provide assistance to airport operators as ACI
untuk memberikan asistensi bagi pengelola bandara members in enhancing airport security standards. During
yang menjadi anggota ACI untuk meningkatkan standar the implementation of APEX in Security, assessors and
keamanan bandara. Selama pelaksanaan APEX in Security, observers from ACI, comprising aviation experts from various
tim asesor dan observer dari ACI yang beranggotakan para countries, assessed and reviewed several security aspects
ahli di bidang penerbangan dari berbagai negara, melakukan at YIA Airport, including personnel, facilities, documents, and
penilaian dan review terhadap sejumlah aspek keamanan quality management.
Bandara Yogyakarta International Airport Kulon Progo,
meliputi SDM, fasilitas, dokumen, dan manajemen mutu atau
quality management.
Sebelumnya, APEX in Security telah dilaksanakan sejak Previously, APEX in Security has been conducted since
tahun 2016 di 5 bandara PT Angkasa Pura I, yakni di 2016 at 5 PT Angkasa Pura I airports, namely at I Gusti
Bandara I Gusti Ngurah Rai Bali dan Bandara Sultan Aji Ngurah Rai Airport Bali and Sultan Aji Muhammad Sulaiman
Muhammad Sulaiman Sepinggan Balikpapan pada 2016, di Sepinggan Airport Balikpapan in 2016, Sultan Hasanuddin
Bandara Sultan Hasanuddin Makassar dan Bandara Juanda Airport Makassar and Juanda Airport Surabaya in 2017, and
Surabaya pada 2017, serta di Bandara Jenderal Ahmad Yani Jenderal Ahmad Yani Airport Semarang in 2019 PT Angkasa
Semarang pada 2019. PT Angkasa Pura I berharap melalui Pura I hopes that through participation in the APEX in Security
keikutsertaan dalam program APEX in Security ini dapat program, it can further enhance the airport security system
semakin meningkatkan standar sistem keamanan bandara standards at YIA Airport, which will ultimately contribute
di Bandara Yogyakarta International Airport Kulon Progo, directly to improving service standards for airport users.
yang pada akhirnya akan berkontribusi langsung terhadap
peningkatan standar layanan kepada para pengguna jasa
bandara.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Keselamatan Penerbangan serta Keselamatan
dan Kesehatan Kerja [GRI 3-3] [OJK F.21]
Aviation Safety and Occupational Safety and Health
Melalui tekad yang kuat, PT Angkasa Pura I berkomitmen With a steadfast determination, PT Angkasa Pura I is fully
untuk menjalankan bisnis secara berkelanjutan dengan committed to conducting its business in a sustainable manner,
memprioritaskan keselamatan penerbangan dan kesehatan places the utmost priority on aviation safety and occupational
kerja sebagai fokus utama dalam semua aspek operasional health across all operational facets. Aligned with its primary
perusahaan. Sejalan dengan salah satu misi utamanya, mission to deliver a global-scale services services characterized
yaitu memberikan layanan berskala global dengan standar by the highest standards of safety, security, and comfort,
keselamatan, keamanan, dan kenyamanan terbaik, PT Angkasa PT Angkasa Pura I rigorously instills a safety-centric culture
Pura I dengan teguh menerapkan budaya keselamatan di throughout its organizational structure. The company firmly
setiap lini perusahaan. Upaya ini perusahaan yakini dapat believes that these endeavors strengthen the professionalism
memperkuat profesionalisme dan rasa tanggung jawab setiap and accountability of every individual within PT Angkasa
insan di PT Angkasa Pura I terhadap keselamatan penerbangan Pura I towards aviation safety and occupational health. In the
dan kesehatan kerja. Dalam menerapkan keselamatan implementation of aviation safety and occupational health
penerbangan dan kesehatan kerja (K3) yang disebut dengan (OSH), referred to as the Safety Management System (SMS), a
Sistem Manajemen Keselamatan (Safety Management System), safety policy exists as a documented statement established by
maka terdapat kebijakan keselamatan berupa pernyataan the Accountable Executive.
terdokumentasi yang ditetapkan oleh Accountable Executive.
2023 Sustainability Report 173
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Kebijakan Keselamatan [GRI 3-3, 403-1] [OJK F.21]
Safety Policy
Komitmen PT Angkasa Pura I pada sistem manajemen The commitment of PT Angkasa Pura I to its safety management
keselamatan tecermin di berbagai kebijakan, strategi, dan system is reflected in various policies, strategies, and programs
program-program yang mengacu pada Keputusan Direksi outlined in Board of Directors Decision Number KEP.DU.007/
Nomor KEP.DU.007/KB.02/2023 tentang Pedoman Sistem KB.02/2023, which lays down the Guidelines for the Safety
Manajemen Keselamatan (Safety Management System) PT Management System of PT Angkasa Pura I. In accordance with
Angkasa Pura I. Berdasarkan aturan tersebut, PT Angkasa Pura these regulations, PT Angkasa Pura I strives to protect every
I berupaya untuk melindungi setiap insan, aset perusahaan, individual, corporate asset, and the surrounding environment
sekaligus lingkungan sekitar dari potensi dan risiko kecelakaan from any potential work-related accidents and illnesses. The
kerja serta penyakit akibat kerja. Perusahaan menerapkan company implements this effort assessing risks, managing,
upaya tersebut dengan merencanakan risiko, mengelola, dan and mitigating the hazards. To realize this policy, PT Angkasa
melakukan mitigasi terhadap bahaya. Untuk mewujudkan Pura I undertakes various initiatives, including:
kebijakan tersebut, PT Angkasa Pura I melakukan berbagai
upaya, yaitu:
1. Mematuhi peraturan keselamatan penerbangan serta 1. Adherence to prevailing aviation safety regulations and
keselamatan dan kesehatan kerja yang berlaku; occupational health standards;
2. Menetapkan tugas dan tanggung jawab setiap jajaran 2. Clear tasks and responsibilities will be assigned to each
manajerial, fungsional serta para pegawai dalam managerial and functional level, as well as to employees,
pencapaian kinerja keselamatan; to ensure the achievement of safety performance;
3. Memastikan sumber daya manusia, infrastruktur dan 3. Adequate human resources, infrastructure, supporting
peralatan penunjang, serta ketersediaan sumber daya tools, and financial resources will be provided to effectively
keuangan yang memadai untuk melaksanakan dan implement and and develop the achievement of safety
mengembangkan strategi dalam pencapaian kinerja performance strategies;
keselamatan;
4. Mengintegrasikan pelaksanaan Sistem Manajemen 4. Integrated of Safety Management System implementation
Keselamatan dalam seluruh aktivitas yang ada di bandar into all airport activities aims to minimize risks and
udara dengan tujuan meminimalkan risiko dan mencapai meet established safety standards and performance
standar serta kinerja keselamatan yang telah ditetapkan; benchmarks;
5. Tinjauan atas efektivitas dari kebijakan, tujuan dan 5. Regular reviews will assess the effectiveness of safety
sasaran keselamatan secara berkala untuk menjaga policies, objectives, and targets, with active participation
dan mengembangkan tingkat kinerja keselamatan from employees, to continuously improve safety
secara berkelanjutan (continuous improvement) dengan performance;
partisipasi pegawai;
6. Mendorong setiap jajaran manajerial serta para pegawai 6. All managerial levels and airport staff are encouraged to
bandar udara untuk proaktif melaporkan isu ataupun risiko proactively report safety concerns or risks encountered
keselamatan yang terjadi di lingkungan kerja bandar udara; within the airport workplace; and
7. Menjamin tidak mengenakan hukuman atau sanksi (Non – 7. A non-punitive approach towards Authorized Professionals
Punitive) kepada ”Authorized Professional” yang melapor who report incidents or are involved in such reports is
maupun yang terkait atas laporan tersebut, sepanjang guaranteed, provided that the reported incidents do not
kesalahan tersebut bukan merupakan pelanggaran constitute violations, whether disciplinary or procedural.
(Violation) baik pelanggaran disiplin maupun pelanggaran
prosedur.
Kebijakan keselamatan ini pun dikomunikasikan kepada seluruh The safety policy is effectively communicated to all employees
karyawan dan pemangku kepentingan terkait agar mereka and relevant stakeholders by the company to ensure their
mematuhinya. Tak hanya itu, Direksi turut meninjau kebijakan adherence. Additionally, the Board of Directors conducts
ini secara berkala. regular reviews of this policy.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Sistem Manajemen Keselamatan [GRI 3-3, 403-1] [OJK F.21]
Safety Management System
Berdasarkan UU No. 1 Tahun 2009 tentang Penerbangan, Under the provisions of Law No. 1 of 2009 concerning
PT Angkasa Pura I melaksanakan pengelolaan keselamatan Aviation, PT Angkasa Pura I implements airport operational
operasional bandara dengan menerapkan sistem manajemen safety management through the adoption of an Airport Safety
keselamatan bandara. Sistem tersebut merupakan sistem Management System. This system serves as a comprehensive
pengelolaan keselamatan operasional bandara yang framework for managing airport operational safety, aimed at
komprehensif untuk menunjang keselamatan dan kesehatan ensuring the safety and well-being of all airport employees and
seluruh karyawan dan pengguna bandara. users.
PT Angkasa Pura I menerapkan empat pilar sistem manajemen PT Angkasa Pura I employs four key elements within its safety
keselamatan yang dijabarkan melalui berbagai kegiatan dalam management system, implemented through various activities
upaya menjamin keselamatan operasi bandara, yaitu: to ensure airport operational safety:
1. Kebijakan dan Sasaran Keselamatan, meliputi: 1. Safety Policy and Objectives, encompassing:
a. Komitmen keselamatan; a. Commitment to safety;
b. Kebijakan dan sasaran keselamatan; b. Development and communication of safety policies
c. Tanggung jawab dan wewenang; and objectives;
d. Koordinasi rencana penanggulangan kondisi gawat c. Clarification of responsibilities and authorities;
darurat; dan d. Coordination of emergency response plans; and
e. Dokumentasi pelaksanaan sistem manajemen e. Documentation of safety management system
keselamatan. implementation.
2. Manajemen Risiko Keselamatan, meliputi: 2. Safety Risk Management, involving:
a. Identifikasi bahaya; dan a. Identification of hazards; and
b. Penilaian dan mitigasi risiko. b. Assessment and mitigation of risks.
3. Jaminan Keselamatan, meliputi: 3. Safety Assurance, addressing:
a. Pengukuran dan pengawasan kinerja keselamatan; a. Monitoring and measurement of safety performance;
b. Manajemen perubahan; b. Management of changes;
c. Investigasi; dan c. Conducting investigations; and
d. Peningkatan berkelanjutan terhadap sistem d. Continuous enhancement of the safety management
manajemen keselamatan. system.
4. Promosi Keselamatan, meliputi: 4. Safety Promotion, including:
a. Pendidikan dan/atau pelatihan; a. Education and training initiatives;
b. Safety notice, safety poster, safety bulletin, dan safety b. Safety notice, safety poster, safety bulletin, and safety
magazine; magazine;
c. Kampanye tentang keselamatan; dan c. Conducting safety campaigns; and
d. Peningkatan kesadaran atas keselamatan. d. Raising awareness about safety measures.
Untuk menerapkan pilar-pilar tersebut, PT Angkasa Pura I To uphold these pillars, PT Angkasa Pura I consistently fosters,
secara konsisten melaksanakan pembinaan, penerapan, dan implements, and maintains safety within the airport environment
pemeliharaan keselamatan di lingkungan bandara dengan through a range of efforts, including:
berbagai upaya, antara lain:
1. Runway Safety Team; 1. Runway Safety Team;
2. Bird Strike Committee; 2. Bird Strike Committee;
3. Kampanye keselamatan sisi udara; 3. Airside safety campaigns;
4. Pembersihan serpihan benda asing (Foreign Object 4. Removal of Foreign Object Debris (FOD);
Debris/FOD);
5. Safety awareness/safety promotion; 5. Safety awareness and promotion;
6. Penilaian risiko keselamatan atau inspeksi lapangan; 6. Safety risk assessment or field inspections;
7. Inspeksi di sisi udara (landasan pacu, taxiway, dan apron); 7. Airside inspections (runway, taxiway, and apron);
8. Pengukuran dan pengawasan kinerja keselamatan; dan 8. Measurement and monitoring of safety performance; and
9. Latihan penanggulangan keadaan darurat. 9. Emergency response training.
2023 Sustainability Report 175
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Standar dan Kualitas Keselamatan [GRI 3-3, 403-1]
Safety Standards and Quality
Sesuai dengan ketentuan yang diatur dalam Undang- As mandated by Law No. 1 of 2009 concerning Aviation, the
Undang No. 1 Tahun 2009 tentang Penerbangan, kebijakan safety policy is designed to safeguard both employees and
keselamatan bertujuan untuk memberikan perlindungan kepada airport users, guided by the principle of Safety, Security, and
karyawan dan pengguna jasa bandara dengan berprinsip pada Service through Compliance (3S + 1C). PT Angkasa Pura
Safety, Security, and Service through Compliance (3S + 1C). I’s commitment to fostering a safe, healthy, and comfortable
Komitmen PT Angkasa Pura I dalam menciptakan lingkungan work environment and airport is demonstrated through various
kerja dan bandara yang aman, sehat, dan nyaman terbukti certifications. These include the Occupational Health and Safety
dengan torehan berbagai sertifikasi, seperti Sistem Manajemen Management System (OHSMS) compliant with Government
Keselamatan dan Kesehatan Kerja (SMK3) berdasarkan Regulation No. 50 of 2012, and adherence to ISO 45001:2018,
Peraturan Pemerintah No. 50 Tahun 2012 dan ISO 45001:2018 which serves as the foundation for the occupational health and
yang mendasari sistem manajemen kesehatan dan keselamatan safety management system.
kerja.
Target Keselamatan [GRI 3-3]
Safety Targets
PT Angkasa Pura I memiliki target untuk implementasi PT Angkasa Pura I has set safety implementation targets at
keselamatan sebesar 86% mengacu pada Peraturan 86% according to Government Regulation No. 50 of 2012,
Pemerintah Nomor 50 Tahun 2012 dan sebesar 63% mengacu and at 63% according to Directorate General of Civil Aviation
pada Peraturan Direktur Jenderal Perhubungan Udara Regulation No. 622 of 2015. To achieve these targets, PT
Kementerian Perhubungan Nomor 622 Tahun 2015. Dalam Angkasa Pura I is committed to complying with regulations
rangka mencapai target tersebut, PT Angkasa Pura I berupaya and beyond, guided by the 3S+1C principles in the workplace
melaksanakan ketentuan dari regulasi (beyond regulation) yang and airport environment, involving various functions. Thanks to
berlandaskan pada 3S+1C di lingkungan kerja dan bandara these efforts, PT Angkasa Pura I has exceeded the minimum
melalui pelibatan berbagai fungsi. Berkat berbagai upaya targets, achieving an average compliance rate of 91.38%
tersebut, PT Angkasa Pura I berhasil melebihi target minimum for Government Regulation No. 50 of 2012 and 71.20% for
dengan capaian rata-rata 91,38% pada penerapan PP 50 Directorate General of Civil Aviation Regulation No. 622 of
Tahun 2012 dan 71,20% untuk penerapan KP 622 Tahun 2015. 2015.
Struktur Manajemen Keselamatan [GRI 3-3]
Safety Management Structure
Dalam menjalankan komitmen dan mencapai target To uphold its safety commitments and achieve safety targets,
keselamatan, PT Angkasa Pura I mengandalkan struktur PT Angkasa Pura I relies on a dynamic safety management
manajemen keselamatan yang terus berkembang. Tujuannya structure. The primary aim is to identify potential hazards,
adalah untuk mengidentifikasi potensi bahaya, mengevaluasi assess risks, and mitigate them effectively. Through this safety
risiko, dan mengurangi risiko tersebut. Melalui struktur management structure, PT Angkasa Pura I also integrates
manajemen keselamatan ini, PT Angkasa Pura I juga safety performance improvement with employee productivity,
mengintegrasikan peningkatan kinerja keselamatan dengan thereby keeping the company away from incidents involving
produktivitas para karyawan sehingga menjauhkan perusahaan violations of related regulations.
dari insiden yang melibatkan pelanggaran terhadap peraturan
perundang-undangan terkait.
Penerapan dan pengelolaan sistem manajemen keselamatan Responsibility for implementing and managing the safety
menjadi tanggung jawab Airport Safety Group yang management system rests with the Airport Safety Group,
mengawasi tiga departemen, salah satunya adalah Safety overseeing three departments. Among these, the Safety
Management System Department yang memiliki fokus Management System Department focuses on aviation safety
utama pada pengelolaan keselamatan penerbangan dan and occupational health management. This department ensures
kesehatan kerja. Keberadaan departemen ini memastikan PT Angkasa Pura I operates its aviation safety and occupational
bahwa PT Angkasa Pura I menjalankan sistem manajemen health management systems effectively, in accordance with
keselamatan penerbangan dan kesehatan kerja secara efektif regulations, airport requirements, and company plans.
sesuai dengan peraturan perundang-undangan, persyaratan
kebandarudaraan, dan rencana kerja perusahaan.
Selain menetapkan struktur organisasi pengelola manajemen Besides establishing the organizational structure for safety
keselamatan di kantor pusat dengan Vice President Airport management at the headquarters with the Vice President of
Safety sebagai pimpinannya, PT Angkasa Pura I juga Airport Safety as its leader, PT Angkasa Pura I also sets up
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
menetapkan struktur organisasi pengelola manajemen safety management structures at each airport. The company
keselamatan di setiap bandara. Perusahaan menyesuaikan adjusts these management structures according to the scale
struktur pengelolaan ini sesuai dengan skala dan kapabilitas and capabilities of each airport, namely large, medium, and
masing-masing bandara, yakni bandara besar, menengah, small airports. In medium and small airports, there is an Airport
dan kecil. Pada bandara menengah dan kecil, terdapat Airport Safety and Quality Senior Manager who leads the safety
Safety and Quality Senior Manager yang memimpin struktur management organization.
organisasi pengelola keselamatan.
Struktur Organisasi Pengelola Sistem Manajemen Keselamatan
Organizational Structure for Safety Management System Administration
Kantor Pusat
Head Office
Vice President Airport Safety
Safety Management System Senior Manager
Safety Management System Officer
Bandara Kelas Besar Bandara Kelas Menengah Bandara Kelas Kecil
Large Airport Medium Airport Small Airport
Airport, Safety, Risk and Airport, Safety, Risk and 1. Airport, Safety, Risk and
Performance Management Performance Management Performance
Senior Manager Senior Manager Management Senior
Manager*
2. Airport Operation,
Services & Safety
Safety Management System & Safety Management System & Manager **
Occupational Safety and Occupational Safety and
Health Manager Health Manager
Safety Management System
& Occupational Safety and
a. Safety Management a. Safety Management Health Officer***
System Officer System Officer
b. Occupational Safety b. Occupational Safety
and Health Officer and Health Officer
Keterangan:
* Untuk Bandara DJJ, SOC, KOE dan AMQ
** Untuk Bandara BIK dan JOG
*** Untuk Bandara AMQ, KOE, BIK
Note:
* For DJJ, SOC, KOE and AMQ airports
** For BIK and JOG airports
*** For AMQ, KOE, BIK airports
2023 Sustainability Report 177
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Audit Keselamatan [GRI 3-3]
Safety Audit
PT Angkasa Pura I menjadikan kepatuhan terhadap peraturan PT Angkasa Pura I prioritizes compliance with regulations in
perundang-undangan dalam menerapkan keselamatan its implementation of aviation safety and occupational health
penerbangan dan kesehatan kerja sebagai fokus utama. measures. Hence, in line with Government Regulation No.
Oleh karena itu, sesuai dengan Peraturan Pemerintah Nomor 50 of 2012, the company conducted a Certification Audit of
50 Tahun 2012, perusahaan melaksanakan Audit Sertifikasi the Occupational Health and Safety Management System
Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) (OHSMS) at four airports: El Tari Airport Kupang, Adisutjipto
di 4 (empat) bandara yakni Bandara El Tari Kupang, Bandara Airport Yogyakarta, Pattimura Airport Ambon, and Frans
Adisutjipto Yogyakarta, Bandara Pattimura Ambon, dan Kaisiepo Airport Biak in 2023. TÜV Rheinland Indonesia was
Bandara Frans Kaisiepo Biak pada 2023 dengan TÜV Rheinland appointed as the auditing body by the Indonesian Ministry of
Indonesia selaku lembaga audit yang ditunjuk oleh Kementerian Manpower. Through these OHSMS audits, PT Angkasa Pura
Ketenagakerjaan RI. Melalui pelaksanaan audit SMK3, PT I gauges performance and evaluates OHSMS implementation,
Angkasa Pura I dapat mengukur kinerja dan mengevaluasi fostering continuous improvement. The audit results across the
penerapan SMK3 di PT Angkasa Pura I yang berguna untuk four airports achieved an average Compliance Achievement
mendorong peningkatan yang berkelanjutan. Hasil audit di 4 Level of 92.77%, meeting the criteria for obtaining the Gold Flag
(empat) bandara mencapai Tingkat Pencapaian Penerapan (Satisfactory Category) Advanced Level OHSMS Certificate
rata-rata sebesar 92,77%, sehingga berhasil memenuhi syarat under Government Regulation No. 50 of 2012 from the Ministry
untuk menerima Sertifikat SMK3 Peraturan Pemerintah Nomor of Manpower and surpassing the minimum target of 86%.
50 Tahun 2012 Bendera Emas (Kategori Memuaskan) Tingkat
Lanjutan dari Kementerian Ketenagakerjaan dan mencapai
target yaitu minimal 86%.
Sementara itu, untuk audit internal, Tim Airport Safety Group In the realm of internal audits, the Airport Safety Group team
kantor pusat Jakarta melaksanakan Airport Excellence in Safety stationed at the headquarters in Jakarta conducts the Airport
Method for Safety Performance. Pelaksanaan kegiatan ini Excellence in Safety Method for Safety Performance. This
bertujuan untuk mengukur dan mengawasi kinerja keselamatan endeavor is directed towards the assessment and surveillance
di 15 (lima belas) bandara dengan 4 (empat) ruang lingkup of safety performance across 15 airports, with a concentrated
yaitu: [GRI 416-1] focus on four primary domains: [GRI 416-1]
1. Sistem Manajemen Keselamatan yang mengacu pada 1. The Safety Management System, which draws upon the
Peraturan Direktur Jenderal Perhubungan Udara Nomor regulations outlined in Directorate General of Civil Aviation
Kementerian Perhubungan Nomor 622 Tahun 2015 Regulation No. KP 622 of 2015, pertaining to Civil Aviation
tentang Peraturan Keselamatan Penerbangan Sipil Safety Regulation Part 139-08 Acceptance of Airport
Bagian 139-08, Penerimaan (Acceptance) Pelaksanaan Safety Management System (Safety Management System/
Sistem Manajemen Keselamatan (Safety Management SMS) Implementation (Staff Instruction 139-08), as well
System/SMS) Bandar Udara (Staff Instruction 139-08), as Government Regulation No. 50 of 2012 concerning
dan Peraturan Pemerintah Nomor PP 50 Tahun 2012 the Implementation of Occupational Health and Safety
tentang Penerapan Sistem Manajemen Keselamatan dan Management System;
Kesehatan Kerja;
2. PJP4U (Pelayanan Jasa Pendaratan, Penempatan dan 2. PJP4U (Services for Aircraft Landing, Placement, and
Penyimpanan Pesawat Udara) yang mengacu pada Storage), as delineated in Directorate General of Civil
Peraturan Jenderal Perhubungan Udara Nomor KP Aviation Regulation No. KP 220 of 2017, delineating the
220 Tahun 2017 perihal Petunjuk Teknis Peraturan Technical Guidelines for Civil Aviation Safety Regulation
Keselamatan Penerbangan Sipil Bagian 139-01, Sertifikasi Part 139-01 Certification, Registration, and Oversight of
dan Registrasi Serta Pengawasan Keselamatan Operasi Airport Operation Safety (Staff Instruction 139-01);
Bandar Udara (Staff Instruction 139-01);
3. PJP2U (Pelayanan Jasa Penumpang Pesawat Udara) yang 3. PJP2U (Services for Aircraft Passenger), anchored in
mengacu pada Peraturan Menteri Perhubungan Nomor Minister of Transportation Regulation No. PM 41 of 2023,
PM 41 Tahun 2023 tentang Standar Pelayanan Pengguna which details the Airport User Service Standards; and
Jasa Bandar Udara;
4. PJKP2U (Pelayanan Jasa Kargo & Pos Pesawat Udara) 4. PJKP2U (Services for Cargo & Mail Aircraft), guided by
mengacu pada Peraturan Menteri Perhubungan Nomor Minister of Transportation Regulation No. PM 41 of 2023
PM 41 Tahun 2023 tentang Standar Pelayanan Pengguna on Airport User Service Standards and the Guideline Book
Jasa Bandar Udara dan Guideline Book Terminal Kargo for Cargo and Mail Terminals of PT Angkasa Pura I for the
dan Pos PT Angkasa Pura I Tahun 2022. year 2022.
178 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tingkat pencapaian audit keselamatan bandara pada 2023 The airport’s safety audit accomplishment rates for the year
tertera pada tabel dan grafik di bawah ini: 2023 are delineated within the table and graph provided below:
Bandara Pelaksanaan Tingkat Pencapaian (%)
No
Airport Implementation Achievement Level (%)
AUDIT SMK3 (EKSTERNAL)
OSHMS AUDIT (EXTERNAL)
Bandara El Tari Kupang 13-14 Juli 2023
1 93,37
El Tari Airport Kupang July 13-14, 2023
Bandara Adisutjipto Yogyakarta 31 Juli-1 Agustus 2023
2 95,78
Adisutjipto Airport Yogyakarta July 31 - August 1, 2023
Bandara Pattimura Ambon 17-18 Juli 2023
3 89,76
Pattimura Airport Ambon July 17-18, 2023
Bandara Frans Kaisiepo Biak 24-25 Juli 2023
4 92,17
Frans Kaisiepo Airport Biak July 24-25, 2023
AIRPORT EXCELLENCE IN SAFETY METHOD FOR SAFETY PERFORMANCE Tingkat Pencapaian (%)
(INTERNAL) Achievement Level (%)
AIRPORT EXCELLENCE IN SAFETY METHOD FOR SAFETY PERFORMANCE SMK3 |
KP622
(INTERNAL) OSHMS
Bandara El Tari Kupang 06-09 Juni 2023
1 - 72
El Tari Airport Kupang June 06-09, 2023
Bandara Sultan Hasanuddin Makassar 13-16 Juni 2023
2 91,57 72
Sultan Hasanuddin Airport Makassar June 13-16, 2023
Bandara Internasional Yogyakarta Kulon Progo 20-23 Juni 2023
3 92,77 72
Yogyakarta International Airport Kulon Progo June 20-23, 2023
Bandara Zainuddin Abdul Madjid Lombok 08-11 Agustus 2023
4 91,57 75
Zainuddin Abdul Madjid Airport Lombok August 08-11, 2023
Bandara Pattimura Ambon 29-31 Agustus 2023
5 - 69
Pattimura Airport Ambon August 29-31, 2023
Bandara Frans Kaisiepo Biak 5-8 September 2023
6 - 67
Frans Kaisiepo Airport Biak September 5-8, 2023
Bandara Sentani Jayapura 12-15 September 2023
7 87,50 61
Sentani Airport Jayapura September 12-15, 2023
Bandara I Gusti Ngurah Rai Bali 19-22 September 2023
8 90,96 75
I Gusti Ngurah Rai Airport Bali September 19-22, 2023
Bandara Adisutjipto Yogyakarta 2-4 Oktober 2023
9 - 77
Adisutjipto Airport Yogyakarta October 2-4, 2023
Bandara Sam Ratulangi Manado 10-13 Oktober 2023
10 90,96 66
Sam Ratulangi Airport Manado October 10-13, 2023
Bandara Sultan Aji Muhammad Sulaiman Sepinggan
Balikpapan 17-20 Oktober 2023
11 89,76 71
Sultan Aji Muhammad Sulaiman Sepinggan Airport October 17-20, 2023
Balikpapan
Bandara Juanda Surabaya 24-27 Oktober 2023
12 92,77 74
Juanda Airport Surabaya October 24-27, 2023
Bandara Adi Soemarmo Solo 31 Oktober-3 November 2023
13 92,17 73
Adi Soemarmo Airport Solo October 31-November 3, 2023
Bandara Syamsudin Noor Banjarmasin 14-17 November 2023
14 89,76 69
Syamsudin Noor Airport Banjarmasin November 14-17, 2023
Bandara Jenderal Ahmad Yani Semarang 21-24 November 2023
15 89,76 75
Ahmad Yani Airport Semarang November 21-24, 2023
RATA-RATA | AVERAGE 91,38 71,20%
2023 Sustainability Report 179
Page 180
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Pencapaian Key Performance Indicator Safety Rate PT Angkasa The following table outlines the achievement of the Key
Pura I Tahun 2023 sebagaimana tabel di bawah ini: Performance Indicator Safety Rate for PT Angkasa Pura I in
the year 2023:
Bandara Trafik Kejadian Capaian Target
No
Airport Traffic Incidents Achievement Target
Bandara I Gusti Ngurah Rai Bali
1 124.153 2 105,61% 100%
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
2 87.477 4 104,83% 100%
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
3 75.729 0 105% 100%
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman
Sepinggan Balikpapan
4 44.591 0 104,17% 100%
Sultan Aji Muhammad Sulaiman Sepinggan
International Airport Balikpapan
Bandara Adisutjipto Yogyakarta
5 3.180 1 106% 100%
Adisutjipto Airport Yogyakarta
Bandara Jenderal Ahmad Yani Semarang
6 10.483 2 103,33% 100%
Jenderal Ahmad Yani Airport Semarang
Bandara Adi Soemarmo Solo
7 14.767 1 105% 100%
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
8 24.320 0 102,50% 100%
Syamsudin Noor Airport Banjarmasin
Bandara Zainuddin Abdul Madjid Lombok
9 22.413 4 108% 100%
Zainuddin Abdul Madjid Airport Lombok
Bandara Sam Ratulangi Manado
10 15.156 1 106% 100%
Sam Ratulangi Airport Manado
Bandara Pattimura Ambon
11 7.941 0 76,50% 100%
Pattimura Airport Ambon
Bandara El Tari Kupang
12 14.762 0 103,33% 100%
El Tari Airport Kupang
Bandara Frans Kaisiepo Biak
13 2.625 0 103,17% 100%
Frans Kaisiepo Airport Biak
Bandara Internasional Yogyakarta
14 28.026 3 103% 100%
Yogyakarta International Airport
Bandara Sentani Jayapura
15 37.034 0 101,67% 100%
Sentani Airport Jayapura
Total 512.657 18
Berdasarkan tabel di atas, PT Angkasa Pura I memiliki komitmen Based on the table provided, PT Angkasa Pura I demonstrates
tinggi terhadap keselamatan pengguna jasa bandara melalui a strong commitment to ensuring the safety of airport users,
pencapaian yang baik. Rata-rata pencapaian keselamatan with commendable achievements. The average safety
berdasarkan Peraturan Pemerintah Nomor 50 Tahun 2012 performance, as per Government Regulation No. 50 of 2012,
sebesar 91,38% (hasil memuaskan). Kemudian, berdasarkan stands at 91.38% (a satisfactory result). Additionally, according
Peraturan Direktur Jenderal Perhubungan Udara Nomor to Directorate General of Civil Aviation Regulation No. KP 622
Kementerian Perhubungan Nomor 622 Tahun 2015, rata-rata of 2015, the average safety performance across 15 airports
pencapaian sebesar 71,2% pada 15 bandara PT Angkasa managed by PT Angkasa Pura I is 71.2%. Furthermore, the
Pura I. Perusahaan juga tidak menemukan adanya pengaduan company reports no complaints or incidents of non-compliance
ataupun insiden ketidakpatuhan terhadap peraturan perundang- with laws and regulations regarding the health and safety
undangan dan/atau regulasi mengenai dampak kesehatan dan impacts of operations and services. [GRI 416-2]
keselamatan dari operasi dan pelayanan. [GRI 416-2]
180 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Program Keselamatan [GRI 3-3]
Safety Programs
Pada tahun 2023, perusahaan telah melaksanakan berbagai Throughout the year 2023, the company has executed a range
program keselamatan penerbangan dan kesehatan kerja untuk of aviation safety and occupational health initiatives to uphold
memastikan tercapainya tujuan keselamatan PT Angkasa Pura the safety objectives of PT Angkasa Pura I, including:
I, antara lain:
Kegiatan / Program Keterangan
No
Activity / Program Description
1 Penyusunan dan pengawasan identifikasi Kegiatan ini bertujuan untuk identifikasi bahaya, penilaian, dan
bahaya, penilaian dan pengendalian risiko K3 pengendalian risiko K3 pada setiap aktivitas pekerjaan, serta
(IBPR), serta i-risk memantau perubahan pada pekerjaan. Kemudian, perusahaan
Preparation and supervision of hazard melakukan pengawasan terhadap setiap pengendalian risiko guna
identification, assessment, and control in memastikan efektivitasnya.
Occupational Health and Safety (IBPR), as well These activities are geared towards identifying, assessing, and
as i-risk controlling Occupational Health and Safety (IBPR) risks in every
work activity, while also monitoring any changes in work conditions.
Subsequently, the company ensures the effectiveness of each risk
control through diligent oversight.
2 Rapat panitia pembina K3 Kegiatan ini merupakan wadah untuk mengembangkan kerja sama,
Committee meetings for safety management saling pengertian, dan partisipasi efektif antara unsur pimpinan
perusahaan dan tenaga kerja dalam menangani masalah serta isu K3
di perusahaan.
These initiatives serve as a platform to cultivate cooperation, mutual
understanding, and active participation between company leadership
and employees in addressing Occupational Health and Safety (OHS)
concerns within the organization.
3 Sertifikasi personel sesuai bidang kerja Personel di seluruh bandara yang dikelola oleh PT Angkasa Pura I
Certification of personnel according to their telah tersertifikasi oleh Direktorat Jenderal Perhubungan Udara
respective fields of work Kementerian Perhubungan dan Kementerian Ketenagakerjaan.
Personnel at all airports managed by PT Angkasa Pura I are
certified by the Directorate General of Civil Aviation of the Ministry of
Transportation and the Ministry of Manpower.
4 Sosialisasi dan webinar keselamatan bagi para Perusahaan melangsungkan sosialisasi dan seminar keselamatan
pemangku kepentingan bagi para para pemangku kepentingan setidaknya satu kali dalam
Safety awareness sessions and webinars for setahun di seluruh bandara yang dikelola oleh PT Angkasa Pura I.
stakeholders The company conducts safety awareness sessions and seminars for
stakeholders at least once a year at all airports under its management.
5 Safety briefing bagi para kontraktor, vendor, Pelaksanaan safety briefing sebelum memulai pekerjaan, baik di
penyewa, dan pemangku kepentingan sisi udara maupun sisi darat, yang melibatkan kontraktor, vendor,
Safety briefings for contractors, vendors, penyewa, dan pemangku kepentingan.
tenants, and stakeholders Safety briefings are conducted before commencing work, both
airside and landside, involving contractors, vendors, tenants, and
stakeholders.
6 Inspeksi keselamatan Suatu upaya untuk memeriksa atau mendeteksi semua faktor
Safety inspections (peralatan, proses kerja, material, area kerja, prosedur) yang
berpotensi menimbulkan cedera atau penyakit akibat kerja (PAK),
sehingga pencegahan dan minimalisasi kecelakaan kerja ataupun
kerugian dapat terlaksana.
Efforts are made to thoroughly inspect or detect all factors (equipment,
work processes, materials, work areas, and procedures) that could
potentially cause injuries or work-related illnesses, thereby facilitating
accident prevention and minimizing work-related losses.
2023 Sustainability Report 181
Page 182
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Kegiatan / Program Keterangan
No
Activity / Program Description
7 Bulan K3 Nasional Penyelenggaraan promosi dan kampanye keselamatan di seluruh
National OHS Month bandara yang dikelola oleh PT Angkasa Pura I, dengan kegiatan
berikut:
1. Apel Bulan K3 Nasional
2. Penghargaan K3 (K3 Award) dari provinsi setempat
3. Safety Trivia Quiz
4. Safety Photography Competition
5. Pemasangan spanduk/banner bulan K3
6. Donor Darah
7. Webinar Bulan K3 Nasional “Self Love? Self Healing”
The company organizes safety promotion and campaigns at all
airports under its management, including activities such as:
1. National OHS Month Assembly
2. Occupational Health and Safety (OHS) Award from the local
province
3. Safety Trivia Quiz
4. Safety Photography Competition
5. Installation of National Safety Month banners/signs
6. Blood Donations
7. National OHS Month Webinar “Self-Love? Self-Healing”
8 Pelatihan penggunaan Alat Pemadam Api Dampak positif dari pelaksanaan kegiatan Pelatihan Penggunaan
Ringan (APAR) bagi mitra kerja dan mitra usaha. Alat Pemadam Api Ringan (APAR) adalah:
Training on the use of Fire Extinguishers for 1. Mengetahui cara penggunaan APAR.
working partners and business associates. 2. Meningkatkan kepedulian terhadap kondisi lingkungan kerja di
gedung perkantoran.
3. Meningkatkan pengetahuan dan keterampilan dalam
menanggulangi keadaan darurat kebakaran gedung perkantoran.
Perusahaan secara rutin melaksanakan pelatihan penggunaan APAR
setidaknya satu kali dalam setahun.
The positive impacts of conducting Fire Extinguisher Usage Training
include:
1. Understanding the proper usage of fire extinguisher.
2. Heightened awareness of the workplace environment in office
buildings.
3. Enhanced knowledge and skills in addressing emergency fire
situations in office buildings.
The company conducts fire extinguisher usage training regularly, at
least once a year.
9 Simulasi latihan tanggap darurat Perusahaan secara berkala melaksanakan latihan tanggap darurat
Emergency response drill simulations dengan melibatkan unit-unit terkait, baik di lingkungan internal
maupun eksternal. Beberapa hal yang menjadi fokus perhatian
dalam pelaksanaan latihan ini, antara lain:
1. Memahami konsep Perencanaan Tanggap Darurat (Emergency
Response Plan/ERP) secara efektif sehingga pengendalian dapat
terlaksana secara cepat dan tepat.
2. Mencegah kesimpangsiuran dalam menghadapi kondisi darurat
(tidak gugup dan panik).
3. Mencegah terjadinya kerugian materi maupun jiwa yang lebih
besar (korban jiwa, kerusakan fasilitas/peralatan, dan lain-lain).
The company conducts regular emergency response drills involving
relevant units, both internally and externally. These drills focus on
several key objectives:
1. Understanding the Emergency Response Planning (ERP) concept
effectively to ensure swift and accurate control.
2. Maintaining composure and preventing confusion during
emergency situations.
3. Minimizing material and human losses, including casualties and
damage to facilities or equipment.
182 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Kegiatan / Program Keterangan
No
Activity / Program Description
4. Meningkatkan pengetahuan dan keterampilan dalam
menanggulangi keadaan darurat di lingkungan bandara.
4. Enhancing knowledge and skills for managing emergencies
within airport environments.
10 Sertifikasi ISO 45001:2018 di seluruh bandara Salah satu bentuk kepatuhan terhadap persyaratan internasional dan
PT Angkasa Pura I dalam memberi nilai tambah dan meningkatkan citra perusahaan.
ISO 45001:2018 certification across all PT Ensuring compliance with international standards not only adds value
Angkasa Pura I airports but also enhances the company’s reputation.
11 Resertifikasi SMK3 PP 50 Tahun 2012 di 4 Salah satu bentuk kepatuhan terhadap peraturan perundang-
bandara (Bandara El Tari Kupang, Bandara undangan dan dalam upaya mengetahui tingkat konsistensi
Adisutjipto Yogyakarta, Bandara Pattimura implementasi Sistem Manajemen K3.
Ambon, dan Bandara Sam Ratulangi Manado) A method to comply with regulations involves assessing the
Re-certification of OHSMS PP 50 Year 2012 at consistency of implementing the Occupational Health and Safety
4 airports (El Tari Airport Kupang, Adisutjipto Management System (OHSMS).
Airport Yogyakarta, Pattimura Airport Ambon,
and Sam Ratulangi Airport Manado)
12 Sertifikasi fasilitas dan peralatan secara berkala Fasilitas dan peralatan di seluruh bandara yang dikelola oleh
Regular certification of facilities and equipment PT Angkasa Pura I telah tersertifikasi oleh Direktorat Jenderal
Perhubungan Udara Kementerian Perhubungan dan Dinas Tenaga
Kerja setempat.
The facilities and equipment at all airports managed by PT Angkasa
Pura I have obtained certification from both the Directorate General
of Civil Aviation of the Ministry of Transportation and the local Labor
Department.
13 Pengukuran kualitas lingkungan kerja dan Perusahaan telah melaksanakan pengukuran lingkungan kerja sesuai
penilaian risiko kesehatan kerja dengan peraturan perundangan dan persyaratan yang berlaku. Hasil
Measurement of workplace environmental quality dari pengukuran lingkungan kerja menjadi acuan untuk menilai tingkat
and assessment of occupational health risks risiko kesehatan kerja dan melakukan upaya pengendalian risiko
kesehatan kerja di area kerja (area perkantoran dan bandara).
The company has carried out workplace environmental assessments
in compliance with relevant laws and regulations. The results of these
assessments serve as a basis for evaluating the level of occupational
health risks and implementing risk control measures in both office and
airport areas
14 Airport Excellence in Safety Method for Safety Kegiatan ini bertujuan untuk memastikan pengelolaan Sistem
Performance Manajemen Keselamatan Penerbangan dan Kesehatan Kerja yang
efektif, sesuai dengan standar dan peraturan pada PP 50 Tahun
2012 dan KP 622 Tahun 2015 Pemantauan dan Pengukuran Kinerja
Keselamatan telah telaksana di 15 bandara menggunakan metode
daring dan kunjungan.
This activity aims to ensure effective management of the Aviation
Safety and Occupational Health Management System, in line with the
standards and regulations stipulated in Government Regulation No. 50
of 2012 and Regulation KP 622 of 2015. Monitoring and performance
measurement of safety have been conducted at 15 airports using
both online methods and site visits.
15 Pemantauan implementasi keselamatan di Pemantauan aspek keselamatan pada proyek pengembangan
proyek pengembangan bandara bandara sebagai upaya pembinaan, penerapan, pemeliharaan, dan
Monitoring the safety implementation in airport evaluasi keselamatan di lingkungan kerja proyek pengembangan
development projects bandara.
Monitoring safety aspects within airport development projects is
crucial for fostering, implementing, maintaining, and evaluating safety
within the project’s work environment.
2023 Sustainability Report 183
Page 184
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Kegiatan / Program Keterangan
No
Activity / Program Description
16 Updating surat keputusan terkait safety review Bertujuan untuk memastikan penyelesaian permasalahan keselamatan
board yang membutuhkan keputusan dan/atau kebijakan Direksi PT
Updating the decree on the safety review board Angkasa Pura I. Sosialisasi SK Safety Review Board kepada anggota
kantor pusat dan kantor cabang telah dilaksanakan.
The objective is to ensure the resolution of safety issues that require
decisions or policies from PT Angkasa Pura I’s Board of Directors. The
dissemination of the Safety Review Board Decree to members of both
the head office and branch offices has been completed.
17 Safety Action Group (SAG) dan Safety Review Perusahaan telah melangsungkan Pertemuan Safety Action Group di
Board (SRB) kantor cabang PT Angkasa Pura I dengan bahasan berbagai topik
Aviation Safety Action Group (SAG) and Safety dan isu keselamatan di masing-masing kantor cabang. Safety Action
Review Board (SRB) Group merupakan wadah koordinasi yang bertujuan untuk:
1. Memastikan permasalahan keselamatan di bandara dapat
diselesaikan sesuai dengan kewenangan General Manager.
2. Memastikan permasalahan keselamatan yang tidak dalam
kewenangan General Manager disampaikan kepada Safety
Review Board.
3. Sekretaris Safety Review Board melakukan analisa terhadap isu
keselamatan yang telah disampaikan melalui General Manager
masing-masing bandara kepada seluruh unit pembina sebelum
dilakukan pembahasan pada level executive board.
The company has organized Safety Action Group meetings at PT
Angkasa Pura I’s branch offices to discuss various safety topics and
issues specific to each location. The Safety Action Group serves as a
coordination platform with the following objectives:
1. Ensure that safety issues at airports are addressed within the
authority of the General Manager.
2. Ensure that safety issues beyond the authority of the General
Manager are reported to the Safety Review Board.
3. The Secretary of the Safety Review Board analyzes safety issues
presented through the General Managers of each airport to all
supervisory units before discussion at the executive board level.
18 Runway Safety Team (RST) Kegiatan untuk identifikasi bahaya di area pergerakan pesawat udara
Runway Safety Team (RST) serta dalam rangka meminimalkan dan memitigasi risiko keselamatan
di area pergerakan pesawat udara. Pertemuan RST juga merupakan
wadah bagi pemangku kepentingan terkait untuk mendapatkan
solusi pencegahan kejadian serta penyusunan perencanaan guna
tercapainya kinerja keselamatan.
The activity focuses on identifying hazards in the aircraft movement
area and aims to minimize and mitigate safety risks associated with
it. RST meetings also provide a platform for relevant stakeholders to
devise preventive measures and develop plans to enhance safety
performance.
19 Bird Strike Committee (BSC) Secara rutin, perusahaan melaksanakan Pertemuan Bird Strike
Bird Strike Committee (BSC) Committee (BSC) oleh kantor cabang PT Angkasa Pura I.
The company routinely holds Bird Strike Committee (BSC) meetings
at the branch offices of PT Angkasa Pura I.
20 Promosi keselamatan Promosi keselamatan merupakan media informasi yang memuat isu-
Safety promotion isu keselamatan terkini dan/atau laporan kinerja implementasi Sistem
Manajemen Keselamatan. Pada tahun 2023, kantor pusat telah
menerbitkan 4 safety bulletin, 8 safety poster, dan 2 safety notice
Safety promotion serves as an informative platform that addresses
current safety issues and reports on the implementation performance
of the Safety Management System. In 2023, the headquarters issued
4 safety bulletins, 8 safety posters, and 2 safety notices, utilizing the
184 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Kegiatan / Program Keterangan
No
Activity / Program Description
yang publikasinya memanfaatkan Office Collaboration Platform (OCP)
perusahaan dan media sosial milik perusahaan.
company’s Office Collaboration Platform (OCP) and corporate social
media for dissemination.
21 Investigasi Perusahaan telah melaksanakan investigasi atas insiden serius dan/
Investigations atau kecelakaan yang terjadi di kantor cabang PT Angkasa Pura I,
baik berupa pendampingan kepada Komite Nasional Keselamatan
Transportasi (KNKT) maupun investigasi secara internal.
The company has undertaken investigations into serious incidents
and/or accidents that occurred at PT Angkasa Pura I branch offices,
providing support to the National Transportation Safety Committee
(KNKT) and conducting internal investigations.
22 Safety awareness Bertujuan untuk meningkatkan kesadaran terkait keselamatan dan
kepatuhan terhadap peraturan melalui metode sosialisasi, lokakarya,
dan seminar. Kesadaran keselamatan merupakan program rutin di
bandara dan sudah terlaksana selama 2023 dengan berbagai tema
keselamatan.
Intended to elevate consciousness regarding safety and adherence
to regulations through channels like dissemination, workshops,
and seminars, the safety awareness initiative stands as a recurrent
program at the airport, actively executed with diverse safety topics
throughout the year 2023.
23 Wildlife hazard management improvement for Kegiatan bertujuan untuk evaluasi Wildlife Hazard Management Plan
operational excellence (WHMP) sebagai pedoman dalam menyusun rencana strategis dan
melaksanakan program kerja untuk mencegah dan mengurangi
populasi satwa liar dan burung di bandara.
The activity aims to evaluate the Wildlife Hazard Management Plan
(WHMP) to guide the formulation of strategic plans and implementation
of work programs aimed at preventing and reducing the population of
wildlife and birds at the airport.
24 Safety for managerial Peningkatan kompetensi pegawai terkait keselamatan khususnya
pejabat dua atau tiga tingkat di bawah direksi dari kantor pusat dan
kantor cabang.
Improving the competency of employees, particularly officials two or
three levels below the directorate, regarding safety, both at the head
office and branch offices.
25 Safety for executive Peningkatan kompetensi pegawai terkait keselamatan khususnya
pejabat satu tingkat di bawah direksi dari kantor pusat dan kantor
cabang.
Improving the safety-related competency of employees, particularly
officials one level below the directorate, at both the head office and
branch offices.
2023 Sustainability Report 185
Page 186
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Identifikasi Bahaya, Penilaian Risiko, dan
Investigasi Insiden [GRI 403-2] [OJK F.21]
Hazard Identification, Risk Assessment, and Incident Investigation
PT Angkasa Pura I memiliki komitmen menciptakan tempat PT Angkasa Pura I is committed to fostering a safe and
kerja yang aman dan memperhatikan kesehatan. Dalam rangka healthy work environment. To achieve this goal, the company
mewujudkan hal tersebut, PT Angkasa Pura I menerapkan implements an Occupational Health and Safety Management
Sistem Manajemen K3 (SMK3) yang menjadi bagian dari sistem System (OHSMS) as an integral part of its corporate
manajemen perusahaan untuk mengendalikan risiko yang management system to manage risks related to occupational
berkaitan dengan K3. Berikut adalah jumlah karyawan yang health and safety (OHS). The following data represents the
tercakup dalam penerapan SMK3 yang telah diperoleh dari number of employees covered by the OHSMS implementation,
rekapitulasi laporan bulanan. as extracted from the monthly report summary.
Pekerja yang Tercakup dalam Sistem Manajemen Keselamatan dan Kesehatan Kerja [GRI 403-8]
Number of Employees Covered by Occupational Health and Safety Management System
Deskripsi Karyawan Internal
Description Internal Employees
Jumlah yang tercakup dalam SMK3
3.096 orang | people
Number covered by OHSMS
Jumlah yang tercakup dalam SMK3 dan telah diaudit secara internal
96 orang | people
Number covered by OHSMS and internally audited
Jumlah yang tercakup dalam SMK3 dan telah diaudit secara eksternal
96 orang | people
Number covered by OHSMS and externally audited
Catatan: Angkasa Pura I tidak memiliki data pekerja kontraktor karena cakupan SMK3 hanya terkait pegawai internal
Note: PT Angkasa Pura I does not have data on contractor workers as the coverage of OHSMS is limited to internal employees
Hal pertama dalam penerapan keselamatan penerbangan The first step in implementing aviation safety and occupational
dan kesehatan kerja mencakup proses identifikasi bahaya, health involves identifying hazards, assessing risks, and
penilaian risiko, dan investigasi insiden terkait pekerjaan dalam investigating job-related incidents in the airport industry. PT
industri kebandarudaraan. PT Angkasa Pura I menggunakan Angkasa Pura I uses the findings from hazard identification
hasil dari identifikasi bahaya dan penilaian risiko sebagai dasar and risk assessment as the foundation for establishing annual
pertimbangan dalam menetapkan program keselamatan setiap safety programs. These efforts include:
tahunnya yang diperoleh melalui upaya berikut:
1. Penilaian dan pengendalian risiko keselamatan; 1. Conducting safety risk assessments and controls;
2. Inspeksi keselamatan; dan 2. Performing safety inspections; and
3. Melakukan penyusunan analisis keselamatan kerja (job 3. Carrying out job safety analyses and issuing work permits
safety analysis) dan izin kerja (work permit) untuk pekerjaan for high-risk tasks.
berisiko tinggi.
Selain mengidentifikasi bahaya dan penilaian risiko, PT Angkasa In addition to identifying hazards and assessing risks, PT
Pura I juga berupaya menghilangkan bahaya dan meminimalkan Angkasa Pura I also strives to eliminate hazards and minimize
risiko terkait pekerjaan, antara lain: job-related risks through various measures, including:
1. Eliminasi 1. Elimination
Menghilangkan atau meniadakan sumber yang memiliki Removing or eliminating potential hazard sources to
potensi bahaya sehingga risiko tersebut hilang. completely mitigate risks.
2. Substitusi 2. Substitution
Menggantikan sumber yang memiliki potensi bahaya Replacing hazardous sources with similar alternatives that
dengan sumber lain yang sejenis, namun dapat reduce the level of risk
mengurangi tingkat risiko.
186 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
3. Pengendalian Rekayasa Teknis 3. Engineering Controls
Melakukan rekayasa teknis dengan menambah sistem Implementing technical engineering measures by adding
perlindungan baik pasif maupun aktif terhadap peralatan passive or active protective systems to equipment to
sehingga risiko dapat dikendalikan. effectively control risks.
4. Pengendalian Administratif 4. Administrative Control
Membuat prosedur kerja yang aman dalam aktivitas kerja Establishing safe work procedures for high-risk activities
yang berisiko.
5. Penggunaan Alat Pelindung Diri (APD) 5. Use of Personal Protective Equipment (PPE)
Menyediakan dan memberikan Alat Pelindung Diri (APD) Providing and ensuring the use of Personal Protective
berdasarkan Peraturan Menteri Tenaga Kerja Nomor 8 Equipment (PPE) to employees according to the level of
Tahun 2010 kepada pegawai sesuai dengan tingkat risiko job risk, as stipulated in Minister of Manpower Regulation
pekerjaan untuk mengurangi dampak terhadap risiko yang No. 8 of 2010, to reduce the impact of existing risks.
ada.
PT Angkasa Pura I melaksanakan proses identifikasi bahaya, PT Angkasa Pura I adheres to the hazard identification,
penilaian, dan pengendalian risiko merujuk pada Peraturan risk assessment, and risk control process as stipulated in
Pemerintah Nomor 50 Tahun 2012 tentang Penerapan Sistem Government Regulation No. 50 of 2012 on Safety Management
Manajemen Keselamatan serta Peraturan Direktur Jenderal System Implementation, and Director General of Civil Aviation
Perhubungan Udara Nomor KP 622 Tahun 2015 tentang Regulation No. KP 622 of 2015 on Civil Aviation Safety
Peraturan Keselamatan Penerbangan Sipil Bagian 139-08. Regulations Part 139-08.
Dalam rangka memastikan terlaksananya Sistem Manajemen To ensure the integration of the Safety Management System
Keselamatan dalam setiap unit kerja, maka masing-masing across all operational units, each unit conducts its own hazard
unit kerja juga melakukan identifikasi bahaya, penilaian, dan identification, risk assessment, and risk control procedures. The
pengendalian risiko. Perusahaan akan meninjau proses company reviews these identification processes in accordance
identifikasi tersebut sesuai dengan prosedur. Praktik identifikasi with established protocols. This practice applies to:
bahaya dan pengendalian risiko turut terwujud dalam:
• Pekerjaan baru. • New tasks.
• Pekerjaan dengan risiko tinggi. • High-risk tasks.
• Apabila terdapat ketidaksesuaian dari hasil inspeksi, • Instances of non-compliance identified during inspections,
pelaporan bahaya, dan/atau hasil audit internal. hazard reporting, and internal audits.
PT Angkasa Pura I melanjutkan proses identifikasi bahaya, PT Angkasa Pura I advances its hazard identification, risk
penilaian, dan pengendalian risiko K3 dengan melaksanakan assessment, and occupational safety and health (OSH) risk
evaluasi program kerja dan audit internal Airport Excellence in control processes by conducting work program evaluations and
Safety Method for Safety Performance. Melalui kegiatan tersebut, internal audits using the Airport Excellence in Safety Method for
PT Angkasa Pura I dapat mengetahui tingkat implementasi dan Safety Performance. These activities allow PT Angkasa Pura I
efektivitas penerapan sistem manajemen keselamatan yang to gauge the implementation level and effectiveness of its safety
berguna sebagai masukan untuk peningkatan mutu secara management system, offering valuable insights for continual
berkesinambungan. quality enhancement.
PT Angkasa Pura I juga terus mendorong seluruh karyawan Moreover, PT Angkasa Pura I actively encourages all employees
untuk berpartisipasi dalam upaya mengidentifikasi bahaya to engage in hazard identification efforts, fostering aviation safety
demi terciptanya keselamatan penerbangan dan kesehatan and ensuring comfortable working conditions. The company
kerja yang aman dan nyaman. Perusahaan juga melibatkan also involves employees by providing opportunities to report
karyawan dengan memberikan kesempatan untuk melaporkan any findings, feedback, or complaints to supervisors, work
setiap temuan, masukan, ataupun pengaduan kepada supervisors, or units responsible for safety. This commitment
atasan, pengawas pekerjaan, maupun unit yang membidangi is underscored in Director’s Decision No. KEP.DU.007/
keselamatan. Hal ini tertuang dalam Keputusan Direksi KB.02/2023 outlining the Guidelines for the Safety Management
Nomor KEP.DU.007/KB.02/2023 tentang Pedoman Sistem System (SMS) of PT Angkasa Pura I.
Manajemen Keselamatan (Safety Management System) PT
Angkasa Pura I.
Karyawan juga berhak menolak dan meninggalkan situasi kerja Employees have the right to refuse and leave work situations
yang diyakini berisiko terhadap keselamatan dan kesehatan, they deem hazardous to safety and health, reporting them to
kemudian melaporkannya baik terhadap atasan, pengawas supervisors, work supervisors, or the HSE unit. This right is
pekerjaan, maupun unit K3. Hal tersebut tertuang dalam enshrined in the Collective Labor Agreement (CLA) for 2023-
Perjanjian Kerja Bersama (PKB) Tahun 2023-2025 Bab VI, 2025, Chapter VI, Article 41 on Occupational Safety and Health,
Pasal 41 tentang Keselamatan dan Kesehatan Kerja, angka point 12. It grants employees the right to object to hazardous or
12; yaitu pegawai berhak menyatakan keberatan melakukan risky work if the company fails to provide adequate equipment
pekerjaan yang berbahaya atau berisiko apabila perusahaan and tools for ensuring occupational safety and health.
2023 Sustainability Report 187
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
tidak menyediakan peralatan dan perlengkapan kerja yang
memadai untuk menjamin keselamatan dan kesehatan kerja.
PT Angkasa Pura I memberikan jaminan perlindungan dan PT Angkasa Pura I ensures protection and confidentiality for
kerahasiaan bagi karyawan yang melaporkan kondisi berisiko employees reporting risky and hazardous conditions to the risk
dan berbahaya kepada struktur hierarki pengendalian risiko, control hierarchy structure, shielding them from pressure or
sehingga mereka terhindar baik dari tekanan maupun tindakan retaliatory actions as a result of their reporting. According to
balasan sebagai dampak dari pelaporan tersebut. Berdasarkan Board of Directors Decision Number KEP.DU.007/KB.02/2023
Keputusan Direksi Nomor KEP.DU.007/KB.02/2023 tentang on the Guidelines for the Safety Management System (Safety
Pedoman Sistem Manajemen Keselamatan (Safety Management Management System) of PT Angkasa Pura I regarding the
System) PT Angkasa Pura I terkait Kebijakan Pembebasan dari Non-Punitive Reporting Policy, PT Angkasa Pura I refrains from
Hukum dalam Pelaporan (Non-Punitive Reporting Policy), PT imposing sanctions on reporters, reported parties, or other
Angkasa Pura I tidak menetapkan sanksi baik kepada pelapor, relevant parties as long as there are no violations of discipline
pihak terlapor, maupun pihak terkait lainnya selama tidak or procedures.
terdapat pelanggaran disiplin atau prosedur.
Perusahaan akan menindaklanjuti setiap laporan ataupun The company will follow up on every report or input from
masukan dari karyawan terkait keselamatan penerbangan employees regarding flight safety and occupational health until
dan kesehatan kerja hingga insiden kecelakaan kerja atau incidents of work accidents or near misses with an investigation
hampir celaka dengan proses investigasi untuk mencari akar process to identify the root cause. Through the investigative
masalahnya. Melalui proses investigasi, PT Angkasa Pura I process, PT Angkasa Pura I makes recommendations for
membuat rekomendasi tindakan-tindakan perbaikan baik yang corrective actions, both short-term (corrective actions) and
bersifat jangka pendek (tindakan perbaikan) maupun jangka long-term (system improvements). PT Angkasa Pura I has
panjang (pembenahan sistem). PT Angkasa Pura I memiliki specific procedures in place for incident investigation, hazard
prosedur khusus dalam proses investigasi insiden, identifikasi identification, risk assessment, and safety management
bahaya, penilaian risiko, serta tindakan-tindakan perbaikan system-related corrective actions:
terkait sistem manajemen keselamatan yaitu: [GRI 403-2] [GRI 403-2]
• Investigasi merupakan kegiatan penelitian untuk • Investigation involves research to determine the causes
mengetahui penyebab bahaya/kejadian/kecelakaan/PAK of hazards/incidents/accidents/occupational illnesses
yang terjadi dan cara pencegahan agar kejadian serupa and prevention methods to prevent similar occurrences
tidak terulang kembali. Pegawai yang berkompetensi from happening again. Competent employees who have
dan telah memperoleh pendidikan terkait investigasi akan received relevant investigation education will conduct the
melaksanakan proses investigasi. investigative process.
• Identifikasi bahaya untuk melihat apabila terdapat suatu • Hazard identification aims to identify conditions/objects
keadaan/objek yang berpotensi menyebabkan kerusakan that may potentially cause damage to equipment or
terhadap peralatan atau struktur, cedera atau PAK, structures, injuries or occupational illnesses, material loss,
kehilangan materi atau pengurangan kemampuan yang or reduced capabilities that could impair function.
dapat mengurangi fungsi.
• Perusahaan melakukan penilaian risiko (risk assessment) • The company conducts risk assessment and opportunity
dan peluang (opportunity) setelah potensi bahaya assessment after potential hazards are identified by
teridentifikasi dengan menilai perkiraaan faktor assessing the estimated likelihood (probability) and severity
kemungkinan (probability) dan faktor keparahan (severity)/ (impact) factors of each hazard. This enables the company
dampak dari tiap-tiap bahaya. Dengan demikian, to understand and prioritize all risks and opportunities.
perusahaan dapat memahami dan mengurutkan prioritas Risk assessment is performed before and after mitigation,
semua risiko dan peluang. Perusahaan melakukan followed by an evaluation to determine decision-making
penilaian risiko (risk assessment) sebelum dan setelah regarding risk management.
penanganan, kemudian perusahaan melakukan evaluasi
untuk menentukan pengambilan keputusan terkait
penanganan risiko.
188 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Partisipasi, Konsultasi, dan Komunikasi Pekerja Tentang
Keselamatan dan Kesehatan Kerja [GRI 403-4, 403-5]
Participation, Consultation, and Communication of Workers
Regarding Occupational Health and Safety
PT Angkasa Pura I mengukuhkan implementasi sistem PT Angkasa Pura I reinforces the implementation of safety
manajemen keselamatan dengan membentuk Panitia management systems by establishing the Safety and
Pembina Keselamatan dan Kesehatan Kerja (P2K3), Runway Occupational Health Steering Committee (P2K3), Runway
Safety Team (RST), Safety Action Group (SAG), Safety Safety Team (RST), Safety Action Group (SAG), Safety
Review Board (SRB), dan Bird Strike Committee (BSC) Review Board (SRB), and Bird Strike Committee (BSC) as
sebagai komite gabungan Keselamatan Penerbangan dan joint committees for Aviation Safety and Occupational Health.
Kesehatan Kerja yang menjadi wadah pelibatan perwakilan These committees provide a platform for employee and
karyawan dan manajemen. Melalui P2K3, RST, SAG, management involvement. Through P2K3, RST, SAG, SRB,
SRB dan BSC, karyawan dan manajemen mendapatkan and BSC, employees and management have a forum to
ruang untuk membahas mulai dari isu-isu keselamatan discuss issues ranging from aviation safety and occupational
penerbangan serta keselamatan dan kesehatan kerja, upaya health to efforts aimed at achieving PT Angkasa Pura I’s
pencapaian kinerja dan target keselamatan PT Angkasa safety performance targets and improving the effectiveness
Pura I, hingga peningkatan efektivitas sistem manajemen of the safety management system.
keselamatan.
Panitia Pembina Keselamatan dan Kesehatan Kerja (P2K3), The Safety and Occupational Health Steering Committee
Runway Safety Team (RST), Safety Action Group (SAG), (P2K3), Runway Safety Team (RST), Safety Action Group
Safety Review Board (SRB) dan Bird Strike Committee (SAG), Safety Review Board (SRB), and Bird Strike
(BSC) di PT Angkasa Pura I terdiri dari ketua, sekretaris, dan Committee (BSC) at PT Angkasa Pura I are comprised of a
anggota. chairman, secretary, and members.
Komite gabungan melakukan pertemuan secara rutin sesuai These joint committees hold regular meetings in accordance
aturan yang berlaku untuk membahas perkembangan with applicable regulations to discuss the progress of
penerapan Keselamatan Penerbangan dan Kesehatan implementing Aviation Safety and Occupational Health
Kerja di PT Angkasa Pura I. Perusahaan meneruskan hasil at PT Angkasa Pura I. The company then communicates
pertemuan tersebut kepada manajemen di kantor pusat the outcomes of these meetings to the headquarters
untuk tindak lanjut. management for follow-up.
Anggota Komite Gabungan dalam PT Angkasa Pura I The members of the Joint Committee at PT Angkasa Pura I
sebagai berikut: are as follows:
Kantor Pusat | Head Office
Manajemen | Management:
Direktur Utama, perwakilan Direksi, Vice President, dan Senior Manager
President Director, Board Representatives, Vice President, and Senior Managers
P2K3
Pekerja | Workers:
Perwakilan officer di seluruh unit kerja dan perwakilan Serikat Pekerja serta Asosiasi Karyawan.
Representatives from all work units and representatives from the Workers’ Union and Employee Association
Manajemen | Management:
SRB Direktur Utama, Perwakilan Direksi, Vice President dan General Manager
President Director, Board Representatives, Vice President, and General Manager
Kantor Cabang | Kantor Cabang
Manajemen | Management:
General Manager, Senior Manager, dan Manager
General Manager, Senior Manager, and Manager
P2K3
Pekerja | Workers:
Perwakilan officer di seluruh unit kerja dan perwakilan Serikat Pekerja serta Asosiasi Karyawan
Representatives from all work units and representatives from the Workers’ Union and Employee Association.
2023 Sustainability Report 189
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Perwakilan PT Angkasa Pura I | Representatives of PT Angkasa Pura I:
General Manager, Senior Manager, dan Manager
General Manager, Senior Manager, and Manager
RST
Stakeholder | Stakeholder:
Instansi Pemerintah terkait, maskapai, dan ground handling
Related government institutions, airlines, and ground handling
Manajemen | Management :
SAG General Manager, Senior Manager, dan Manager
General Manager, Senior Manager, and Manager
Perwakilan PT Angkasa Pura I | Representatives of PT Angkasa Pura I:
General Manager, Senior Manager, dan Manager
General Manager, Senior Manager, and Manager
BSC
Stakeholder | Stakeholder:
General Manager, Senior Manager, and Manager
Related government institutions, airlines, and ground handling
Peran P2K3 pada penerapan Keselamatan di PT Angkasa Pura The role of P2K3 in implementing Occupational Health and
I adalah: Safety (OHS) at PT Angkasa Pura I includes:
1. Menghimpun dan mengolah data mengenai K3 di tempat 1. Collecting and processing data regarding OHS at the
kerja. workplace.
2. Membantu menunjukkan dan menjelaskan kepada setiap 2. Assisting in demonstrating and explaining to each worker
tenaga kerja mengenai: about:
• Berbagai faktor bahaya di tempat kerja yang • Various workplace hazards that can cause disruptions
dapat menimbulkan gangguan K3 termasuk to OHS, including fire and explosion hazards and how
bahaya kebakaran dan peledakan serta cara to mitigate them.
menanggulanginya.
• Faktor-faktor yang dapat mempengaruhi efisiensi dan • Factors that can affect work efficiency and productivity.
produktivitas kerja.
• Alat Pelindung Diri (APD) bagi tenaga kerja yang • Personal Protective Equipment (PPE) for the relevant
bersangkutan. workers.
• Cara dan sikap yang benar dan aman dalam • Correct and safe ways to perform their tasks.
melaksanakan pekerjaannya.
3. Membantu pengurus, antara lain: 3. Assisting management, including:
• Menentukan tindakan koreksi dengan alternatif • Determining corrective actions with the best
terbaik. alternatives.
• Mengembangkan sistem pengendalian bahaya • Developing hazard control systems for OHS.
terhadap K3.
• Mengevaluasi penyebab timbulnya kecelakaan dan • Evaluating the causes of accidents and work-related
penyakit akibat kerja (PAK) serta mengambil langkah- illnesses and taking necessary steps.
langkah yang diperlukan.
• Mengembangkan penyuluhan dan penelitian di • Developing education and research in the field of
bidang keselamatan kerja, higiene perusahaan, occupational safety, company hygiene, occupational
kesehatan kerja, dan ergonomi. health, and ergonomics.
• Melaksanakan pemantauan terhadap gizi kerja dan • Monitoring work nutrition and organizing meals at the
menyelenggarakan makanan di perusahaan. company.
• Memeriksa kelengkapan peralatan keselamatan kerja. • Inspecting the completeness of occupational safety
equipment.
• Mengembangkan pelayanan kesehatan tenaga kerja. • Developing occupational health services.
• Mengembangkan laboratorium K3, melakukan • Developing OHS laboratories, conducting laboratory
pemeriksaan laboratorium, dan melaksanakan examinations, and interpreting examination results.
interpretasi hasil pemeriksaan.
• Menyelenggarakan administrasi keselamatan kerja, • Organizing occupational safety, company hygiene,
higiene perusahaan, dan kesehatan kerja. and occupational health administration.
• Membantu pimpinan perusahaan dalam menyusun • Assisting company leaders in formulating
kebijaksanaan manajemen dan pedoman kerja management policies and work guidelines to improve
190 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
untuk meningkatkan keselamatan kerja, higiene occupational safety, company hygiene, occupational
perusahaan, kesehatan kerja, ergonomi, dan gizi kerja health, ergonomics, and work nutrition (based on
(berdasarkan Pasal 4 Permenaker RI Nomor PER.04/ Article 4 of Minister of Manpower Regulation No.
MEN/1987). PER.04/MEN/1987).
Melalui P2K3, PT Angkasa Pura I memfasilitasi para Through P2K3, PT Angkasa Pura I facilitates employees to
karyawan untuk berpartisipasi dan berkonsultasi dalam upaya participate and consult in the implementation, development,
implementasi, pengembangan, dan evaluasi penerapan SMK3 and evaluation of OHSMS implementation to optimize OHS
untuk mengoptimalkan kinerja K3. P2K3 juga menjamin performance. P2K3 also ensures good participation and
terciptanya partisipasi dan komunikasi yang baik terkait K3 communication regarding OHS to all employees in every work
kepada seluruh karyawan dalam setiap aktivitas kerja. activity.
Sasaran RST pada penerapan keselamatan di PT Angkasa The objectives of RST in implementing safety at PT Angkasa
Pura I antara lain: Pura I include:
a. Mencapai dan meningkatkan kinerja keselamatan di a. Achieving and improving safety performance at the airport;
bandara;
b. Meningkatkan pelaksanaan identifikasi hazard dan analisis b. Enhancing the implementation of hazard identification and
risiko secara bersama-sama; risk analysis collectively;
c. Mengintegrasikan rencana kegiatan keselamatan c. Integrating safety activity plans among organizations,
antarorganisasi yang meliputi tindakan perbaikan dan including corrective and preventive actions based on
pencegahan sesuai isu keselamatan yang berkembang; emerging safety issues;
d. Mengumpulkan dan mengolah database keselamatan; d. Collecting and processing safety databases;
e. Mendapatkan solusi pencegahan kejadian di runway e. Obtaining comprehensive and optimal prevention solutions
secara komprehensif dan optimal sesuai standar dan best for runway incidents according to existing standards and
practice yang ada; best practices;
f. Meningkatkan promosi keselamatan; dan f. Enhancing safety promotion; and
g. Mempertahankan dan mengupayakan peningkatan g. Sustaining and striving for continuous improvement of the
Program RST secara berkelanjutan. RST Program.
Pada BSC, penerapan keselamatan di PT Angkasa Pura I In the BSC, the implementation of safety at PT Angkasa Pura
antara lain: I includes:
a. Mencegah, menanggulangi, dan mengevaluasi bahaya a. Preventing, addressing, and evaluating hazards caused by
burung dan hewan liar; birds and wild animals;
b. Melaporkan permasalahan birdstrike ke Direktorat Jenderal b. Reporting birdstrike issues to the Directorate General of
Perhubungan Udara dan Kantor Pusat sesuai dengan Civil Aviation and the Central Office according to applicable
prosedur yang berlaku. procedures.
Sasaran SRB pada penerapan keselamatan di PT Angkasa The SRB targets in implementing safety at PT Angkasa Pura
Pura I berupa penyelesaian permasalahan yang tidak dapat I involve resolving issues that cannot be addressed at branch
terselesaikan pada rapat SAG kantor cabang dengan office SAG meetings, with discussions including:
pembahasan sebagai berikut:
a. Temuan audit yang tidak dapat perusahaan selesaikan a. Audit findings that the company cannot resolve within a
dalam jangka waktu lebih dari tiga tahun. period of more than three years.
b. Permasalahan keselamatan lainnya, sesuai pertimbangan b. Other safety issues, as determined by the General
General Manager. Manager.
2023 Sustainability Report 191
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Layanan Kesehatan Kerja
Workplace Health Services
PT Angkasa Pura I mewujudkan kepeduliannya pada kesehatan PT Angkasa Pura I demonstrates its concern for the health of
karyawannya dan pengguna bandara pada umumnya melalui its employees and airport users in general through the provision
penyediaan layanan kesehatan berupa: [GRI 403-3] of health services, including: [GRI 403-3]
1. Penyelenggaraan layanan klinik satelit di kantor pusat 1. Provision of satellite clinic services at the headquarters
dan kantor cabang yang bekerja sama dengan Kimia and branch offices in collaboration with Kimia Farma;
Farma;
2. Menjadikan klinik Kimia Farma sebagai fasilitas 2. Designation of Kimia Farma clinics as first-level
kesehatan tingkat pertama Asuransi Mandiri Inhealth healthcare facilities for Mandiri Inhealth Insurance for
bagi pegawai perusahaan. company employees.
PT Angkasa Pura I tetap fokus pada upaya menjaga kesehatan PT Angkasa Pura I remains focused on efforts to maintain the
kerja karyawan serta pekerja kontrak sebagai bagian tak health of its employees and contract workers as an integral part
terpisahkan dari komitmen perusahaan. Upaya ini mencakup of the company’s commitment. These efforts include identifying,
identifikasi, pengurangan, dan penghapusan risiko serta reducing, and eliminating risks and diseases that may arise
penyakit yang mungkin timbul akibat pekerjaan. Salah satu cara from work. One tangible way the company accomplishes
nyata yang perusahaan lakukan adalah melalui pelaksanaan this is through implementing routine health checks (medical
pemeriksaan kesehatan rutin (medical checkup) bagi seluruh checkups) for all employees. [GRI 403-3]
pegawai. [GRI 403-3]
Untuk memastikan peran dan kualitas layanan kesehatan To ensure the role and quality of available health services, PT
yang tersedia, PT Angkasa Pura I melakukan beberapa upaya Angkasa Pura I undertakes several efforts such as establishing
seperti menjalin kerja sama dengan klinik/ fasilitas kesehatan partnerships with the best clinics/health facilities and conducting
yang terbaik dan melakukan evaluasi rutin terhadap layanan regular evaluations of employee and family health services. [GRI
kesehatan pegawai dan keluarga. [GRI 403-3] 403-3]
PT Angkasa Pura I bekerja sama dengan Kantor Kesehatan PT Angkasa Pura I collaborates with the Port Health Office
Pelabuhan (KKP) untuk menyediakan pelayanan kesehatan di to provide health services at the airport. The company also
bandara. Perusahaan juga bekerja sama dengan maskapai partners with airlines to provide wheelchair facilities for airplane
untuk menyediakan fasilitas kursi roda bagi penumpang passengers. Additionally, the company provides healthcare
pesawat. Tak hanya itu, perusahaan juga menyediakan fasilitas facilities for employees to address non-work-related health
perawatan kesehatan bagi karyawan untuk mengatasi risiko risks, including: [GRI 403-6]
kesehatan yang tidak terkait dengan pekerjaan, berupa: [GRI
403-6]
1. Layanan asuransi kesehatan, bekerja sama dengan 1. Health insurance services, in collaboration with Mandiri
Mandiri Inhealth, bagi seluruh karyawan; Inhealth, for all employees;
2. Mendaftarkan karyawan dalam kepesertaan BPJS 2. Registering employees under BPJS Health membership
Kesehatan dengan layanan Kelas 1; with Class 1 services;
3. Pemberian layanan rawat inap bagi karyawan sesuai kelas 3. Providing inpatient services for employees according to
jabatan karyawan dengan kelas paling rendah adalah their job class, with the lowest class is Class 1; and
Kelas 1; dan
4. Penggantian biaya perawatan dan pengobatan karyawan 4. Reimbursing the full cost of treatment and medical
yang seluruhnya perusahaan tanggung apabila memenuhi expenses for employees, subject to the provisions in the
ketentuan dalam Keputusan Direksi yang berlaku. applicable Board of Directors’ Decision.
192 Laporan Keberlanjutan 2023
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Pelatihan bagi Pekerja Mengenai Keselamatan dan Kesehatan Kerja
[GRI 403-5]
Training for Workers on Occupational Health and Safety
PT Angkasa Pura I meyakini bahwa kesadaran dan kompetensi PT Angkasa Pura I believes that employee awareness
karyawan mengenai prinsip-prinsip keselamatan penerbangan and competence regarding aviation safety principles and
dan kesehatan kerja dalam setiap aktivitas di tempat kerja occupational health in every workplace activity have a significant
memiliki dampak signifikan terhadap pencapaian tujuan impact on safety goals achievement. Therefore, the company
keselamatan. Oleh karena itu, perusahaan terus berupaya continues to strive to build awareness, improve knowledge, and
membangun kesadaran, meningkatkan pengetahuan, provide certifications supporting the implementation of aviation
dan memberikan sertifikasi yang mendukung penerapan safety and occupational health to its employees, such as:
keselamatan penerbangan dan kesehatan kerja kepada para
pegawainya, seperti:
1. Ahli K3 Umum Sertifikasi Kementerian Ketenagakerjaan; 1. General OHS Expert Certification from the Ministry of
Manpower;
2. Ahli K3 Listrik Sertifikasi Kementerian Ketenagakerjaan; 2. Electrical OHS Expert Certification from the Ministry of
Manpower;
3. Ahli K3 Lingkungan Kerja Kementerian Ketenagakerjaan; 3. Workplace Environmental OHS Expert from the Ministry of
Manpower;
4. Petugas P3K Sertifikasi Kementerian Ketenagakerjaan; 4. First Aid Officer Certification from the Ministry of
Manpower;
5. Auditor Internal SMK3 Sertifikasi Kementerian 5. Internal OHSMS Auditor Certification from the Ministry of
Ketenagakerjaan; Manpower;
6. Investigator Kecelakaan Kerja Sertifikasi BNSP dan KNKT; 6. Work Accident Investigator Certification from BNSP and
KNKT;
7. Interpretasi dan Audit ISO 45001:2018; 7. Interpretation and Audit of ISO 45001:2018;
8. Basic Safety Management System; 8. Basic Safety Management System;
9. Safety for Managerial; 9. Safety for Managerial Positions;
10. Safety for Executive; dan 10. Safety for Executive Positions; and
11. Human Factor. 11. Human Factor Training.
Pencegahan dan Mitigasi Dampak dari Keselamatan dan Kesehatan
Kerja yang Secara Langsung Terkait Hubungan Bisnis [GRI 403-7]
Prevention and Mitigation of Impacts from Occupational Health and Safety Directly Related to
Business Relationships
PT Angkasa Pura I menyadari terdapat risiko pada setiap PT Angkasa Pura I acknowledges the risks involved in every
operasional kebandarudaraan yang berdampak pada airport operation that impact flight safety and occupational
keselamatan penerbangan dan kesehatan kerja, baik bagi health, for employees, airport users, and other stakeholders.
karyawan, pengguna bandara maupun pemangku kepentingan Therefore, PT Angkasa Pura I takes various mitigation efforts to
lainnya. Untuk itu, PT Angkasa Pura I melakukan berbagai reduce business-related hazards and risks through:
upaya mitigasi untuk mengurangi bahaya dan risiko terkait
bisnisnya melalui:
1. Identifikasi bahaya, penilaian, dan pengendalian risiko; 1. Hazard identification, assessment, and risk control;
2. Rapat rutin RST, BSC, SRB, SAG dan P2K3; 2. Regular meetings of RST, BSC, SRB, SAG, and P2K3;
3. Menyediakan Alat Pelindung Diri (APD) sesuai dengan 3. Providing Personal Protective Equipment (PPE) according
risiko pekerjaan; to job risks;
4. Sosialisasi dan seminar terkait keselamatan penerbangan 4. Socialization and seminars related to flight safety and
dan kesehatan kerja bagi para pekerja dan pemangku occupational health for employees and stakeholders;
kepentingan;
5. Promosi dan kampanye terkait keselamatan penerbangan 5. Promotion and campaigns related to flight safety and
dan kesehatan kerja bagi para pekerja dan pemangku occupational health for employees and stakeholders;
kepentingan;
6. Pemeriksaan kesehatan pegawai secara berkala; 6. Regular employee health checks;
7. Pelatihan dan sertifikasi personel sesuai bidang kerjanya; 7. Training and certification of personnel according to their
job fields;
8. Sertifikasi fasilitas dan peralatan secara berkala; 8. Regular certification of facilities and equipment;
9. Pemeliharaan rutin peralatan; 9. Routine equipment maintenance;
2023 Sustainability Report 193
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
10. Pelatihan Penggunaan Alat Pemadam Api Ringan (APAR) 10. Training in the use of Fire Extinguishers for employees
bagi pekerja dan pemangku kepentingan; and stakeholders;
11. Simulasi tanggap darurat; 11. Emergency response simulations;
12. Pengarahan keselamatan bagi para kontraktor, vendor, 12. Safety orientation for contractors, vendors, lessees, and
penyewa, dan para pemangku kepentingan; stakeholders;
13. Inspeksi keselamatan penerbangan dan kesehatan kerja 13. Regular inspections of flight safety and occupational
secara berkala; health;
14. Audit internal sistem manajemen keselamatan sesuai 14. Internal audit of safety management systems according
dengan peraturan yang berlaku secara berkala; to applicable regulations;
15. Pengukuran lingkungan kerja secara berkala; 15. Periodic workplace environmental measurements;
16. Pemasangan rambu keselamatan di area lingkungan 16. Installation of safety signs in work areas;
kerja;
17. Pengecekan/inspeksi di sisi udara (landasan pacu, 17. Inspection of airside (runways, taxiways, and aprons),
taxiway, dan apron), terminal bandara, dan fasilitas airport terminals, and other supporting facilities;
pendukung lainnya;
18. Pembersihan serpihan benda asing (FOD); dan 18. Foreign Object Debris (FOD) cleaning;
19. Defensive Safety Driving Course bagi mitra kerja 19. Defensive Safety Driving Courses for airline partners and
maskapai dan ground handling. ground handling.
Melalui penerapan standar keselamatan dan kesehatan Through the implementation of occupational health and safety
kerja, PT Angkasa Pura I menghasilkan tidak adanya insiden standards, PT Angkasa Pura I achieved no incidents of non-
ketidakpatuhan sehubungan dengan dampak keselamatan compliance related to flight safety and occupational health
penerbangan dan kesehatan kerja atas jasa yang diberikan impacts in the services provided by PT Angkasa Pura I in the
oleh PT Angkasa Pura I pada tahun pelaporan. [GRI 416-2] reporting year. [GRI 416-2]
Kecelakaan Kerja [GRI 403-9] [OJK F.21]
Work Accidents
PT Angkasa Pura I memiliki prioritas dalam menjaga keselamatan PT Angkasa Pura I prioritizes maintaining flight safety and
penerbangan serta kesehatan karyawan untuk menciptakan employee health to create a safe and comfortable working
lingkungan kerja yang aman dan nyaman sehingga dapat environment that supports all employees to work optimally. The
mendukung seluruh karyawan untuk berkarya secara optimal. following is performance data on flight safety and health at PT
Berikut ini merupakan data kinerja keselamatan penerbangan Angkasa Pura I based on records from the Safety Management
serta kesehatan PT Angkasa Pura I menurut pencatatan dari System Department, which collects safety data from various
Safety Management System Department yang mengumpulkan departments and work areas:
data keselamatan dari berbagai departemen dan wilayah:
Jam kerja aman
Safe working hours
12.461.969
6.831.519
6.478.876
2023 2022 2021
194 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Jumlah Kecelakaan Kerja berdasarkan Tingkat Kecelakaan Kerja pada Karyawan
Number of Employee Work Accidents Based on the Level of Work Accidents
Hampir Celaka Ringan Sedang Berat Fatal
Wilayah Kerja Near Miss Minor Moderate Serious Fatal
Work Area Jumlah Tingkat Jumlah Tingkat Jumlah Tingkat Jumlah Tingkat Jumlah Tingkat
Total Level Total Level Total Level Total Level Total Level
Bandara I Gusti Ngurah Rai Bali
0 0 0 0 0 0 0 0 0 0
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
0 0 0 0 0 0 0 0 0 0
Juanda Airport Surabaya
Bandara Sultan Aji Muhammad
Sulaiman Sepinggan Balikpapan
0 0 0 0 0 0 0 0 0 0
Sultan Aji Muhammad Sulaiman
Sepinggan Airport Balikpapan
Bandara Sultan Hasanuddin Makassar
0 0 0 0 0 0 0 0 0 0
Sultan Hasanuddin Airport Makassar
Bandara Internasional Yogyakarta
Kulon Progo
Yogyakarta International Airport Kulon 0 0 0 0 0 0 0 0 0 0
Progo
Bandara Zainuddin Abdul Madjid
Lombok
0 0 0 0 0 0 0 0 0 0
Zainuddin Abdul Madjid Airport
Lombok
Bandara Sam Ratulangi Manado
0 0 0 0 0 0 0 0 0 0
Sam Ratulangi Airport Manado
Bandara Syamsudin Noor
Banjarmasin
0 0 0 0 0 0 0 0 0 0
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani
Semarang
0 0 0 0 0 0 0 0 0 0
Jenderal Ahmad Yani Airport
Semarang
Bandara Adisutjipto Yogyakarta
0 0 0 0 0 0 0 0 0 0
Adisutjipto Airport Yogyakarta
Bandara El Tari Kupang
0 0 0 0 0 0 0 0 0 0
El Tari Airport Kupang
Bandara Adi Soemarmo Solo
0 0 0 0 0 0 0 0 0 0
Adi Soemarmo Airport Solo
Bandara Pattimura Ambon
0 0 0 0 0 0 0 0 0 0
Pattimura Airport Ambon
Bandara Frans Kaisiepo Biak
0 0 0 0 0 0 0 0 0 0
Frans Kaisiepo Airport Biak
Bandara Sentani Jayapura
0 0 0 0 0 0 0 0 0 0
Sentani Airport Jayapura
TOTAL 0 0 0 0 0 0 0 0 0 0
2023 Sustainability Report 195
Page 196
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Jumlah Kecelakaan Kerja berdasarkan Tingkat Kecelakaan Kerja
pada Pekerja yang Bukan Karyawan (Kontraktor)
Number of Non-Employee Workers (Contractors) Work Accidents Based on the Level of Work
Hampir Celaka Ringan Sedang Berat Fatal
Wilayah Kerja Near Miss Minor Moderate Serious Fatal
Work Area Jumlah Tingkat Jumlah Tingkat Jumlah Tingkat Jumlah Tingkat Jumlah Tingkat
Jumlah Tingkat Jumlah Tingkat Jumlah Tingkat Jumlah Tingkat Jumlah Tingkat
Bandara I Gusti Ngurah Rai Bali
0 0 0 0 0 0 0 0 0 0
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
0 0 0 0 0 0 0 0 0 0
Juanda Airport Surabaya
Bandara Sultan Aji Muhammad
Sulaiman Sepinggan Balikpapan
0 0 0 0 0 0 0 0 0 0
Sultan Aji Muhammad Sulaiman
Sepinggan Airport Balikpapan
Bandara Sultan Hasanuddin Makassar
0 0 0 0 0 0 0 0 0 0
Sultan Hasanuddin Airport Makassar
Bandara Internasional Yogyakarta
Kulon Progo
0 0 0 0 0 0 0 0 0 0
Yogyakarta International Airport Kulon
Progo
Bandara Zainuddin Abdul Madjid
Lombok
0 0 0 0 0 0 0 0 0 0
Zainuddin Abdul Madjid Airport
Lombok
Bandara Sam Ratulangi Manado
0 0 1 1 0 0 0 0 0 0
Sam Ratulangi Airport Manado
Bandara Syamsudin Noor
Banjarmasin
0 0 0 0 0 0 0 0 0 0
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani
Semarang
0 0 0 0 0 0 0 0 0 0
Jenderal Ahmad Yani Airport
Semarang
Bandara Adisutjipto Yogyakarta
0 0 0 0 0 0 0 0 0 0
Adisutjipto Airport Yogyakarta
Bandara El Tari Kupang
0 0 0 0 0 0 0 0 0 0
El Tari Airport Kupang
Bandara Adi Soemarmo Solo
0 0 0 0 0 0 0 0 0 0
Adi Soemarmo Airport Solo
Bandara Pattimura Ambon
0 0 0 0 0 0 0 0 0 0
Pattimura Airport Ambon
Bandara Frans Kaisiepo Biak
0 0 0 0 0 0 0 0 0 0
Frans Kaisiepo Airport Biak
Bandara Sentani Jayapura
0 0 1 1 0 0 0 0 0 0
Sentani Airport Jayapura
TOTAL 0 0 2 2 0 0 0 0 0 0
196 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Jumlah Kecelakaan Kerja pada Karyawan berdasarkan Wilayah Kerja
Work Accident Incidents by Employee Work Areas
Wilayah Kerja
2023 2022 2021
Work Area
Bandara I Gusti Ngurah Rai Bali
0 0 0
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
0 0 0
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
0 0 0
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman Sepinggan
Balikpapan 0 0 0
Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan
Bandara Frans Kaisiepo Biak
0 0 0
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
0 0 0
Sam Ratulangi Airport Manado
Bandara Adisutjipto Yogyakarta
0 0 0
Adisutjipto Airport Yogyakarta
Bandara Adi Soemarmo Solo
0 0 0
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
0 0 0
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani Semarang
0 0 0
Jenderal Ahmad Yani Airport Semarang
Bandara Zainuddin Abdul Madjid Lombok
0 0 0
Zainuddin Abdul Madjid Airport Lombok
Bandara Pattimura Ambon
0 0 0
Pattimura Airport Ambon
Bandara El Tari Kupang
0 0 0
El Tari Airport Kupang
Bandara Internasional Yogyakarta Kulon Progo
0 0 0
Yogyakarta International Airport Kulon Progo
Bandara Sentani Jayapura
0 0 0
Sentani Airport Jayapura
TOTAL 0 0 0
2023 Sustainability Report 197
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tingkat Kekerapan Terjadinya Kecelakaan Kerja pada Pegawai berdasarkan Wilayah Kerja
Work Accident Frequency Rate Based on Employee Work Areas
Wilayah Kerja
2023 2022 2021
Work Area
Bandara I Gusti Ngurah Rai Bali
0 0 0
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
0 0 0
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
0 0 0
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman Sepinggan
Balikpapan 0 0 0
Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan
Bandara Frans Kaisiepo Biak
0 0 0
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
0 0 0
Sam Ratulangi Airport Manado
Bandara Adisutjipto Yogyakarta
0 0 0
Adisutjipto Airport Yogyakarta
Bandara Adi Soemarmo Solo
0 0 0
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
0 0 0
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani Semarang
0 0 0
Jenderal Ahmad Yani Airport Semarang
Bandara Zainuddin Abdul Madjid Lombok
0 0 0
Zainuddin Abdul Madjid Airport Lombok
Bandara Pattimura Ambon
0 0 0
Pattimura Airport Ambon
Bandara El Tari Kupang
0 0 0
El Tari Airport Kupang
Bandara Internasional Yogyakarta Kulon Progo
0 0 0
Yogyakarta International Airport Kulon Progo
Bandara Sentani Jayapura
0 0 0
Sentani Airport Jayapura
TOTAL 0 0 0
Tingkat kekerapan terjadinya kecelakaan kerja (Frequency The frequency rate of work accidents for PT Angkasa Pura I
Rate) bagi pegawai PT Angkasa Pura I pada 2023 yaitu: employees in 2023 was:
Jumlah Kecelakaan | Number of Accidents
FR = ×1.000.000
Jumlah Jam Orang | Total Manhours
0
FR = ×1.000.000
6.478.876
FR = 0
198 Laporan Keberlanjutan 2023
Page 199
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Sebagai bagian dari penerapan sistem manajemen keselamatan, As part of the safety management system implementation,
PT Angkasa Pura I melakukan identifikasi bahaya, penilaian, PT Angkasa Pura I conducts hazard identification, risk
dan pengendalian risiko kecelakaan penerbangan, kecelakaan assessment, and control of aviation accidents, work accidents,
kerja, dan penyakit akibat kerja demi terciptanya lingkungan and occupational diseases to create a safe and comfortable
kerja yang aman dan nyaman. Perusahaan mewujudkan hal work environment. The company achieves this through safety
tersebut melalui kegiatan inspeksi keselamatan dan walkthrough inspections and walkthrough surveys, which are useful for
survey yang berguna untuk menetapkan risiko serta bahaya identifying and assessing the risks and hazards of aviation and
kecelakaan penerbangan dan kerja, serta penyakit akibat kerja work accidents, as well as occupational diseases with high
dengan konsekuensi tinggi pada setiap periode pelaporan. [GRI consequences in each reporting period. [GRI 403-9, 403-10]
403-9, 403-10]
Risiko dan bahaya kecelakaan penerbangan ataupun The risks and hazards of aviation or work accidents present in
kecelakaan kerja yang terdapat pada lingkungan kerja PT PT Angkasa Pura I’s work environment include:[GRI 403-9]
Angkasa Pura I antara lain: [GRI 403-9]
1. Runway incursion; 1. Runway incursion;
2. Runway excursion; 2. Runway excursion;
3. Kerusakan pesawat karena Foreign Object Debris (FOD); 3. Aircraft damage due to Foreign Object Debris (FOD);
4. Ground collision; 4. Ground collision;
5. Kejadian akibat keberadaan satwa liar; 5. Incidents due to the presence of wildlife;
6. Kerusakan fasilitas bandara; 6. Airport facility damage;
7. Kecelakaan karyawan; dan 7. Employee accidents; and
8. Penyakit akibat kerja. 8. Occupational illnesses.
PT Angkasa Pura I telah menetapkan tindakan yang telah PT Angkasa Pura I has established actions that have undergone
melalui proses identifikasi bahaya dan penilaian risiko sebagai hazard identification and risk assessment processes as a form
bentuk pengendalian risiko terkait kecelakaan, yaitu: [GRI 403-9] of risk control related to accidents, namely: [GRI 403-9]
1. Investigasi kejadian atau kecelakaan; 1. Investigation of incidents or accidents;
2. Perbaikan fasilitas yang rusak; 2. Repair of damaged facilities;
3. Sosialisasi dan promosi terkait keselamatan; dan 3. Socialization and promotion of safety; and
4. Evaluasi berkelanjutan. 4. Continuous evaluation.
Risiko terhadap keselamatan dan kesehatan yang terdapat The risks to safety and health in PT Angkasa Pura I’s work
pada lingkungan kerja PT Angkasa Pura I antara lain: [GRI 403- environment include: [GRI 403-10]
10]
1. Penurunan pendengaran akibat kebisingan; 1. Hearing loss due to noise;
2. Gangguan otot rangka akibat postur tubuh dan peralatan 2. Musculoskeletal disorders due to body posture and work
kerja yang tidak sesuai dengan prinsip ergonomi; equipment not in line with ergonomic principles;
3. Kelelahan akibat beban pekerjaan yang berlebihan; 3. Fatigue due to excessive workload;
4. Stres kerja kondisi lingkungan kerja yang kurang kondusif; 4. Work stress from an unaccommodating work environment;
5. Tertular penyakit akibat virus; dan 5. Contracting diseases due to viruses; and
6. Kerusakan fasilitas. 6. Facility damage.
Upaya yang perusahaan lakukan untuk menghilangkan bahaya Efforts undertaken by the company to eliminate hazards and
dan meminimalkan risiko terhadap keselamatan penerbangan minimize risks to flight safety and employee health include: [GRI
dan kesehatan karyawan, yaitu: [GRI 403-10] 403-10]
1. Pengukuran kualitas lingkungan kerja; 1. Environmental quality measurements;
2. Pemeriksaan kesehatan pegawai secara rutin; 2. Routine employee health check-ups;
3. Penyediaan Alat Pelindung Diri (APD) sesuai dengan risiko 3. Provision of Personal Protective Equipment (PPE)
pekerjaan; according to job risks;
4. Sosialisasi dan promosi keselamatan penerbangan serta 4. Socialization and promotion of flight safety, occupational
keselamatan dan kesehatan kerja; health, and safety;
5. Inspeksi/audit keselamatan internal; 5. Internal safety inspections/audits;
6. Sertifikasi personel dan peralatan; 6. Personnel and equipment certification;
7. Komunikasi dan koordinasi melalui Komite Keselamatan; 7. Communication and coordination through the Safety
dan Committee; and
8. Simulasi tanggap darurat. 8. Emergency response simulations.
Konsistensi PT Angkasa Pura I dalam melindungi keselamatan PT Angkasa Pura I’s consistency in protecting flight safety and
penerbangan dan keselamatan para karyawan baik dari bahaya employee safety from hazards and risks related to aviation
dan risiko kecelakaan penerbangan, kecelakaan kerja, maupun accidents, work accidents, and occupational diseases is
penyakit akibat kerja tecermin dari capaian perusahaan yang reflected in the company’s achievement of no recorded
hingga saat ini tidak tercatat adanya insiden atau kematian incidents or fatalities related to aviation accidents. [GRI 403-10]
terkait kecelakaan penerbangan. [GRI 403-10]
2023 Sustainability Report 199
Page 200
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Manajemen Mutu [GRI 403-9] [OJK F.21]
Quality Management
PT Angkasa Pura I berkomitmen untuk selalu memastikan PT Angkasa Pura I is committed to ensuring the provision and
penyediaan dan pemberian layanan yang unggul kepada setiap delivery of excellent services to every airport service user. One
pengguna jasa bandara. Salah satu upaya untuk memberikan effort to provide excellent service is through the implementation
pelayanan yang unggul adalah melalui penerapan sistem of a quality management system at the airport. PT Angkasa
manajemen mutu di bandara. PT Angkasa Pura I menunjukkan Pura I demonstrates its commitment to the implementation of a
komitmen terhadap penerapan sistem manajemen mutu quality management system in the following ways:
dengan cara sebagai berikut:
1. Bertanggung jawab atas efektivitas sistem manajemen 1. Taking responsibility for the effectiveness of the airport’s
mutu bandara; quality management system;
2. Memastikan bahwa perusahaan menetapkan kebijakan 2. Ensuring that the company establishes quality policies and
dan sasaran mutu yang selaras dengan tujuan dan arah objectives that are aligned with the company’s strategic
strategis perusahaan; goals and directions;
3. Memastikan integrasi persyaratan sistem manajemen 3. Ensuring the integration of airport quality management
mutu bandara dalam proses bisnis perusahaan; system requirements into the company’s business
processes;
4. Mengampanyekan kepedulian pada pendekatan proses 4. Campaigning for awareness on a process approach and
dan pemikiran berbasis risiko; risk-based thinking;
5. Memastikan sumber daya yang diperlukan tersedia; 5. Ensuring that necessary resources are available;
6. Mengomunikasikan pentingnya sistem manajemen mutu 6. Communicating the importance of an effective airport
bandara yang efektif dan kesesuaian terhadap persyaratan; quality management system and compliance with
requirements;
7. Memastikan sistem manajemen mutu bandara mencapai 7. Ensuring that the airport’s quality management system
hasil yang diinginkan; achieves desired results;
8. Melibatkan, mengarahkan, dan mendukung pegawai 8. Involving, directing, and supporting employees to
untuk berkontribusi pada efektivitas sistem manajemen contribute to the effectiveness of the airport’s quality
mutu bandar udara; management system;
9. Mempromosikan perbaikan berkelanjutan; dan 9. Promoting continuous improvement; and
10. Mendukung peran pimpinan di seluruh level jabatan untuk 10. Supporting the leadership role at all levels to demonstrate
memperlihatkan kepemimpinannya sesuai dengan tugas leadership according to their duties and responsibilities.
dan tanggung jawabnya;
Sepanjang tahun pelaporan, PT Angkasa Pura I melakukan Throughout the reporting year, PT Angkasa Pura I conducted
berbagai program untuk menerapkan dan meningkatkan various programs to implement and improve the quality
sistem manajemen mutu sebagai berikut: management system as follows:
Kegiatan / Program Keterangan
No
Activity/Program Description
1 Airport Safety Annual Meeting serta Pengawasan Perusahaan melaksanakan kegiatan Airport Safety Annual Meeting
dan Evaluasi Keselamatan Bandara pada 7-8 Maret 2023 melalui konferensi video dengan melibatkan 15
Airport Safety Annual Meeting and Airport Safety kantor cabang membahas kesepakatan sasaran dan target kinerja
Monitoring and Evaluation untuk 2023 serta, sekaligus evaluasi kinerja pada 2022.
The company conducted the Airport Safety Annual Meeting on March
7-8, 2023, through a video conference involving 15 branch offices to
discuss agreement on targets and performance goals for 2023, as
well as performance evaluation for 2022.
2 Audit Sistem Manajemen Mutu Program untuk mengevaluasi sejauh mana implementasi Sistem
Quality Management System (QMS) Audit Manajemen Mutu di bandara PT Angkasa Pura I, meliputi audit pihak
pertama, audit pihak kedua, dan audit pihak ketiga dengan rincian
sebagai berikut:
Audit pihak pertama: dilaksanakan di seluruh kantor cabang
The program to evaluate the extent of the implementation of the
quality management systemat PT Angkasa Pura I airports includes
first-party audits, second-party audits, and third-party audits, detailed
as follows:
First-party audit: conducted at all branch offices
200 Laporan Keberlanjutan 2023
Page 201
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Kegiatan / Program Keterangan
No
Activity/Program Description
Audit pihak kedua: dilaksanakan di seluruh kantor cabang
Audit pihak ketiga: Badan sertifikasi TUV Rheinland melaksanakan
Audit Surveillance secara sampling di kantor pusat dan 15
kantor cabang dengan kegiatan site visit audit oleh auditor yang
dilaksanakan di 6 bandara meliputi Bandara El Tari Kupang, Bandara
Pattimura Ambon, Bandara Frans Kaisiepo Biak, Bandara Adisutjipto
Yogyakarta, dan Bandara Sentani Jayapura.
Second-party audit: conducted at all branch offices
Third-party audit: TUV Rheinland Certification Body performs
Surveillance Audits by sampling at the headquarters and 15 branch
offices, with site visit audit activities conducted at 6 airports including El
Tari Airport Kupang, Pattimura Airport Ambon, Frans Kaisiepo Airport
Biak, Adisutjipto Airport Yogyakarta, and Sentani Airport Jayapura.
3 Audit Surveillance Multi Site Certification Program Corporate Multi Site Certification merupakan program efisiensi
Quality Management System ISO 9001:2015 pengeluaran yang dapat menghemat biaya sertifikasi ISO 9001:2015
(Corporate) ruang lingkup PJP2U, PJP4U dan sampai sebesar 70% untuk 15 kantor cabang. Badan sertifikasi wajib
PJKP2U. melaksanakan Audit Surveillance Multi Site Certification setiap tahun
Multi-Site Surveillance Audit for ISO 9001:2015 selama sertifikat masih berlaku untuk memastikan Standar Sistem
Quality Management System (Corporate) scope Manajemen Mutu ISO 9001:2015 masih dijalankan secara efektif.
for PJP2U, PJP4U, and PJKP2U.
Secara sampling, badan sertifikasi TUV Rheinland melangsungkan
Audit Surveillance Multisite Certification di kantor pusat dan 15 kantor
cabang dengan kegiatan site visit audit oleh auditor yang dilaksanakan
di 6 bandara meliputi Bandara El Tari Kupang, Bandara Pattimura
Ambon, Bandara Frans Kaisiepo Biak, Bandara Adisutjipto Yogyakarta,
dan Bandara Sentani Jayapura pada 3 Juli-1 Agustus 2023. Hasilnya,
15 kantor cabang PT Angkasa Pura I berhasil mempertahankan
Sertifikat Sistem Manajemen Mutu ISO 9001:2015 (KAN & Dakks).
The Corporate Multi-Site Certification program is an expenditure
efficiency program that can save up to 70% on ISO 9001:2015
certification costs for 15 branch offices. The certification body is
required to conduct Multi-Site Certification Surveillance Audits
annually as long as the certificate is valid to ensure that the ISO
9001:2015 Quality Management System Standard is still being
effectively implemented.
Through sampling, TUV Rheinland certification body conducted Multi-
Site Certification Surveillance Audits at the headquarters and 15
branch offices with site visit audit activities conducted at 6 airports
including El Tari Airport Kupang, Pattimura Airport Ambon, Frans
Kaisiepo Airport Biak, Adisutjipto Airport Yogyakarta, and Sentani
Airport Jayapura from July 3 to August 1, 2023. As a result, all 15
branch offices of PT Angkasa Pura I successfully maintained their
ISO 9001:2015 Quality Management System Certificates (KAN &
Dakks).
4 Improvement Program melalui Kajian Analisis Dalam rangka meningkatkan mutu operasional bandara, 15 kantor
Mutu Operasional Bandara cabang melakukan kajian terhadap mutu operasional bandara sesuai
Improvement Program through Operational target tertentu (minimal 1 kajian/tahun) yang meliputi identifikasi
Quality Analysis Study at the Airport ketidaksesuaian atau permasalahan, analisis akar penyebab masalah,
rekomendasi berdasarkan hasil analisis, dan rencana perbaikan yang
tertera dalam Laporan Kajian Analisis Mutu Operasional Bandar
Udara.
In order to improve the operational quality at the airport, the 15 branch
offices conduct studies on airport operational quality according to
specific targets (at least 1 study per year). These studies include
identifying non-conformities or issues, conducting root cause analysis,
making recommendations based on the analysis results, and outlining
improvement plans in the Airport Operational Quality Analysis Study
Report.
2023 Sustainability Report 201
Page 202
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Kegiatan Sistem Manajemen Mutu untuk Kebandarudaraan
Quality Management System Activities for Airports
PT Angkasa Pura I menggunakan Standar ISO 9001:2015 PT Angkasa Pura I uses the ISO 9001:2015 Standard as a
sebagai rujukan dalam penerapan sistem manajemen mutu reference for implementing a quality management system in
dalam pengelolaan bandara. Berikut adalah kegiatan dan airport management. The following are the quality assurance
program penjaminan mutu pelayanan yang perusahaan activities and service quality assurance programs that the
laksanakan pada tahun pelaporan, yaitu: company conducted during the reporting year:
Program Kerja Sasaran Hasil
No
Work Program Target Result
1 Sertifikasi Sistem Memberikan jaminan mutu layanan, 15 kantor cabang PT Angkasa Pura I berhasil
Manajemen Mutu meningkatkan citra Perusahaan, dan mempertahankan Sertifikat Sistem Manajemen
Quality Management menjaga kepercayaan pelanggan kepada Mutu ISO 9001:2015
System Certification Perusahaan. 15 branch offices of PT Angkasa Pura I have
Provides assurance of service quality, successfully maintained the ISO 9001:2015
enhances the company’s image, and Quality Management System certification.
maintains customer trust in the company.
2 Audit Mutu Internal Memastikan kantor cabang telah Telah dilaksanakan di 14 bandara antara lain:
Internal Quality Audit menerapkan sistem manajemen mutu 1. Bandara I Gusti Ngurah Rai Bali (12-21 Juni
dan memastikan kesiapan kantor cabang 2023 )
sebelum audit sertifikasi atau audit 2. Bandara Sultan Aji Muhammad Sulaiman
pemantauan oleh lembaga sertifikasi. Sepinggan Balikpapan (6-7 Juni 2023)
Ensuring that branch offices have 3. Bandara Juanda Surabaya (2-19 Oktober
implemented the quality management 2023)
system and ensuring branch readiness 4. Bandara Sultan Hasanuddin Makassar (29-
before certification audits or monitoring 31 Mei 2023)
audits by certification bodies. 5. Bandara Jenderal Ahmad Yani Semarang
(26-26 September 2023)
6. Bandara Adisutjipto Yogyakarta (2-6 April
2023)
7. Bandara Syamsudin Noor Banjarmasin (22
Mei-6 Juni 2023)
8. Bandara Sam Ratulangi Manado (24 Mei-5
Juni 2023)
9. Bandara Zainuddin Abdul Madjid Lombok
(5-12 Mei 2023)
10. Bandara Adi Soemarmo Solo (26 Juni--4
Juli 2023)
The implementation has been carried out at 14
airports including:
1. I Gusti Ngurah Rai Airport Bali (June 12-21,
2023)
2. Sultan Aji Muhammad Sulaiman Sepinggan
Airport Balikpapan (June 6-7, 2023)
3. Juanda Airport Surabaya (October 2-19,
2023)
4. Sultan Hasanuddin Airport Makassar (May
29-31, 2023)
5. Jenderal Ahmad Yani Airport Semarang
(September 26, 2023)
6. Adisutjipto Airport Yogyakarta (April 2-6,
2023)
7. Syamsudin Noor Airport Banjarmasin (May
22-June 6, 2023)
8. Sam Ratulangi Airport Manado (May 24-
June 5, 2023)
9. Zainuddin Abdul Madjid Airport Lombok
(May 5-12, 2023)
10. Adi Soemarmo Airport Solo (June 26-July
4, 2023)
202 Laporan Keberlanjutan 2023
Page 203
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Program Kerja Sasaran Hasil
No
Work Program Target Result
11. Bandara El Tari Kupang (13-21 Maret 2023)
12. Bandara Frans Kaisiepo Biak (30 Oktober-1
November 2023)
13. Bandara Internasional Yogyakarta Kulon
Progo (3-6 April 2023)
14. Bandara Sentani Jayapura (17-28 Juli 2023)
11. El Tari Airport Kupang (March 13-21, 2023)
12. Frans Kaisiepo Airport Biak (October
30-November 1, 2023)
13. Yogyakarta Kulon Progo International
Airport (April 3-6, 2023)
14. Sentani Airport Jayapura (July 17-28, 2023)
3 Audit Pihak Kedua atau Memastikan pihak eksternal telah Telah dilaksanakan di 14 bandara antara lain:
Audit kepada Vendor melakukan mutu layanan bandara di 1. Bandara I Gusti Ngurah Rai Bali (21-24
Second-Party Audit or kantor cabang PT Angkasa Pura I sesuai November 2023
Vendor Audit dengan standar persyaratan regulasi dan 2. Bandara Sultan Aji Muhammad Sulaiman
pengguna jasa bandara. Sepinggan Balikpapan (14-20 November
2023)
Ensuring that external parties have
3. Bandara Juanda Surabaya (6-8 November
provided airport service quality at
2023)
PT Angkasa Pura I branch offices in
4. Bandara Sultan Hasanuddin Makassar (29-
accordance with regulatory requirements
31 Mei 2023)
and airport service user standards.
5. Bandara Jenderal Ahmad Yani Semarang
(26-29 September 2023)
6. Bandara Adisutjipto Yogyakarta (3-6 April
2023)
7. Bandara Syamsudin Noor Banjarmasin (22
Mei-6 juni 2023)
8. Bandara Sam Ratulangi Manado (24 Mei-5
Juni 2023)
9. Bandara Zainuddin Abdul Madjid Lombok
(5-12 Mei 023)
10. Bandara Adi Soemarmo Solo (26 Juni-4 Juli
2023)
11. Bandara El Tari Kupang (13-21 Maret 2023)
12. Bandara Frans Kaisiepo Biak (30 Oktober -
1 Nov 2023)
Implemented at 14 airports including:
1. I Gusti Ngurah Rai Airport Bali (November
21-24, 2023)
2. Sultan Aji Muhammad Sulaiman Sepinggan
Airport Balikpapan (November 14-20, 2023)
3. Juanda Airport Surabaya (November 6-8,
2023)
4. Sultan Hasanuddin Airport Makassar (May
29-31, 2023)
5. Jenderal Ahmad Yani Airport Semarang
(September 26-29, 2023)
6. Adisutjipto Airport Yogyakarta (April 3-6,
2023)
7. Syamsudin Noor Airport Banjarmasin (May
22-June 6, 2023)
8. Sam Ratulangi Airport Manado (May 24-
June 5, 2023)
9. Zainuddin Abdul Madjid Airport Lombok
(May 5-12, 2023)
10. Adi Soemarmo Airport Solo (June 26-July
4, 2023)
11. El Tari Airport Kupang (March 13-21, 2023)
12. Frans Kaisiepo Airport Biak (October
30-November 1, 2023)
2023 Sustainability Report 203
Page 204
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Program Kerja Sasaran Hasil
No
Work Program Target Result
13. Bandara Internasional Yogyakarta Kulon
Progo (3-6 April 2023)
14. Bandara Sentani Jayapura (17-28 Juli 2023)
13. Yogyakarta Kulon Progo International
Airport (April 3-6, 2023)
14. Sentani Airport Jayapura (July 17-28, 2023)
4 Rapat Tinjauan Manajemen Memastikan adanya pembahasan Telah terlaksana di 15 kantor cabang di
Management Review dan tindak lanjut isu-isu terkait Sistem lingkungan PT Angkasa pura I secara berkala.
Meeting Manajemen Mutu ISO 9001:2015 sebelum
It has been implemented at 15 branch offices
pelaksanaan Audit Surveillance maupun
within the PT Angkasa Pura I environment on a
Sertifikasi.
regular basis.
Ensuring discussions and follow-ups on
issues related to the ISO 9001:2015 Quality
Management System before Surveillance
Audits or Certification implementation.
5 Sosialisasi Sistem Meningkatkan kesadaran atas pentingnya Penyisipan kegiatan sosialisasi/awareness pada
Manajemen Mutu ISO penerapan Sistem Manajemen Mutu rapat koordinasi internal atau kegiatan briefing
9001:2015 ISO 9001:2015 di lingkungan kerja PT internal di semua cabang.
ISO 9001:2015 Quality Angkasa Pura I.
The socialization/awareness activities were
Management System Raising awareness about the importance integrated into internal coordination meetings or
Socialization of implementing the ISO 9001:2015 internal briefing activities at all branches.
Quality Management System within the PT
Angkasa Pura I work environment.
Wildlife Strikes [GRI-AO9]
Dalam industri kebandarudaraan, fenomena wildlife strike, In the aviation industry, the phenomenon of wildlife strikes,
atau lebih umum disebut dengan “bird strike” merupakan more commonly known as “bird strikes,” poses a serious
ancaman serius. Hal ini terjadi ketika burung atau binatang threat. This occurs when birds or other wild animals collide
liar lainnya bertabrakan dengan pesawat saat lepas landas. with aircraft during takeoff. Such incidents can result in
Kejadian seperti ini dapat mengakibatkan kerusakan pada damage to the aircraft and pose potential dangers to
pesawat dan potensi bahaya bagi penumpang serta awak passengers and crew members. In the reporting year, there
pesawat. Pada tahun pelaporan, terdapat 13 kejadian bird were 13 bird strike incidents out of 984,656 departing
strike dari 984.656 pesawat yang lepas landas. aircraft.
204 Laporan Keberlanjutan 2023
Page 205
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 205
Page 206
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
206 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 207
Page 208
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
PT Angkasa Pura I Berhasil Meraih Empat Penghargaan
dalam Ajang The Best Contact Center Indonesia 2023
PT Angkasa Pura I Successfully Received Four Awards in The Best Contact Center Indonesia 2023
Dalam ajang yang diselenggarakan oleh Indonesia Contact In an event organized by the Indonesia Contact Center
Center Association (ICCA), PT Angkasa Pura I kembali meraih Association (ICCA), PT Angkasa Pura I once again received
penghargaan dalam empat kategori, yakni dua penghargaan awards in four categories, including two awards in the
untuk kategori Korporat Program, serta dua penghargaan Corporate Program category and two awards in the Individual
di kategori Individual. Untuk kategori Korporat Program, category. For the Corporate Program category, PT Angkasa
PT Angkasa Pura I berhasil meraih predikat Gold untuk Pura I achieved the Gold award for the subcategory of The
subkategori The Best Contact Center Operation dan predikat Best Contact Center Operation and the Silver award for the
Silver untuk subkategori The Best Customer Experience. subcategory of The Best Customer Experience. Meanwhile,
Sedangkan untuk kategori Individual, PT Angkasa Pura I in the Individual category, PT Angkasa Pura I received the
berhasil memperoleh predikat Platinum untuk sub kategori Platinum award for the subcategory of The Best Back Office,
The Best Back Office yang diraih oleh Caesarani Lina Dwi which was achieved by Caesarani Lina Dwi Setyaning, and
Setyaning, serta predikat Gold untuk subkategori The Best the Gold award for the subcategory of The Best Agent English
Agent English Public yang diraih oleh Chintika Yulitasari. Public, achieved by Chintika Yulitasari.
Sejak diluncurkan pada 2016 silam, CC172 yang merupakan Since its launch in 2016, CC172, which is the official contact
saluran contact center resmi PT Angkasa Pura I kini beroperasi center channel of PT Angkasa Pura I, now operates in 15
di 15 bandara untuk melayani kebutuhan informasi dari airports to serve the information needs of all airport users. The
seluruh pengguna jasa bandara. Penghargaan yang diterima awards received this year further motivate PT Angkasa Pura I
di tahun ini semakin memacu PT Angkasa Pura I untuk to continue providing excellent services to all airport users and
terus memberikan pelayanan prima bagi seluruh pengguna the general public, as well as to enhance service experience
jasa bandara dan masyarakat pada umumnya, serta through customer engagement.
untuk meningkatkan service experience melalui customer
engagement.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Kebijakan Layanan
Service Policy
Sebagai pintu gerbang yang menghubungkan dan As a gateway that connects and brings industrial activities,
mempertemukan aktivitas industri, perdagangan, pariwisata, trade, tourism, and various other development sectors together,
dan berbagai sektor pembangunan lainnya, PT Angkasa Pura PT Angkasa Pura I has a mission to provide the highest quality
I memiliki misi untuk memberikan layanan dengan kualitas services. Along with the mission, PT Angkasa Pura I has a
tertinggi. Sejalan dengan misi tersebut, PT Angkasa Pura policy to provide services that are fair, equal, excellent, and
I memiliki kebijakan untuk menyediakan layanan yang adil, in accordance with the needs of passengers. Focusing on
setara, prima, dan sesuai dengan kebutuhan para penumpang. the goal of providing appropriate services to passengers, PT
Berfokus pada tujuan untuk menyediakan layanan yang sesuai Angkasa Pura I continues to complete and improve various
kepada para penumpang, PT Angkasa Pura I terus melengkapi facilities, including the use of the latest technology to facilitate
dan meningkatkan berbagai fasilitas, termasuk penggunaan airport users.
teknologi terkini untuk memudahkan para pengguna bandara.
Layanan bandara memiliki peran penting bagi pertumbuhan Airport services play an important role in the economic growth
ekonomi suatu bangsa, terutama bagi negara kepulauan of a nation, especially for an archipelago like Indonesia that
seperti Indonesia yang membutuhkan sarana untuk needs a means to connect one island to another in a quick
menghubungkan satu pulau dengan pulau lainnya dalam waktu time. However, it cannot be denied that the existence of an
yang cepat. Namun, tidak dapat disangkal bahwa keberadaan airport will have an impact on the surrounding environment.
bandara akan memiliki dampak bagi lingkungan di sekitarnya. In particular, the impact of air and noise pollution arising from
Khususnya, dampak polusi udara dan suara yang muncul dari flight traffic. Therefore, PT Angkasa Pura I always pays attention
lalu lintas penerbangan. Oleh karena itu, PT Angkasa Pura I to environmental and social impacts and ensures that these
senantiasa memperhatikan dampak lingkungan dan sosial, impacts are still within the limits in accordance with applicable
serta memastikan bahwa dampak tersebut masih berada licensing and laws and regulations. To date, there are no service
dalam batas sesuai perizinan dan peraturan perundangan categories in PT Angkasa Pura I that are assessed for Health
yang berlaku. Sampai saat ini, belum terdapat kategori layanan and safety impacts for improvement. [GRI 2-25, 416-1] [OJK
dalam PT Angkasa Pura I yang dinilai dampak kesehatan dan F.28, F.29]
keselamatannya untuk perbaikan. [GRI 2-25, 416-1] [OJK F.28,
F.29]
Di samping layanan, persyaratan keamanan bagi para pengguna Aside from services, PT Angkasa Pura I also consider security
bandara juga menjadi prioritas utama PT Angkasa Pura I. Pada for airport users as the main priority. In the post-pandemic
era pascapandemi ini, PT Angkasa Pura I tetap memastikan era, PT Angkasa Pura I continues to enforce strong health
penerapan protokol kesehatan yang ketat demi perlindungan procedures to protect the health of personnel, passengers,
kesehatan para karyawan, penumpang, dan pengguna bandara and other airport users. PT Angkasa Pura I conducts frequent
lainnya. Demi tercapainya kualitas layanan yang optimal, PT customer satisfaction surveys to ensure that its services are
Angkasa Pura I melakukan survei kepuasan pelanggan secara of the highest quality. The survey results provide an overview
berkala. Hasil survei ini memberikan gambaran tentang para of the passengers’ demands and behavioral tendencies.
penumpang, kebutuhan mereka, dan kecenderungan perilaku. Furthermore, the survey results are used as a reference by PT
Selain itu, hasil dari survei menjadi acuan bagi PT Angkasa Pura Angkasa Pura I when reviewing its services. [OJK F.17, F.27]
I dalam melakukan evaluasi layanannya. [OJK F.17, F.27]
2023 Sustainability Report 209
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Layanan Pelanggan [OJK F.26] [G4-DMA]
Customer Service
PT Angkasa Pura I menyediakan berbagai sarana dan PT Angkasa Pura I provides various facilities and infrastructure
prasarana untuk menunjang kemudahan mobilitas bagi para to support easy mobility for airport users
pengguna bandara.
Ruang Multisensor [G4-DMA]
Multi-sensory Room
Ruang multisensor (multi-sensory room) merupakan ruang The Multi-sensory room is a quiet waiting space designed
tunggu yang tenang dan tersedia secara khusus untuk para specifically for autistic people who are sensitive to loud noises
penyandang autisme yang sangat sensitif terhadap suara keras and busy environments. The multi-sensory room at General
dan situasi yang ramai. Ruang multisensor tersedia di Bandara Ahmad Yani Airport Semarang measures 3.6m x 10m and
Jenderal Ahmad Yani Semarang yang berukuran 3,6 m x 10 includes the following facilities and training equipment to
m, lengkap dengan adanya berbagai fasilitas dan perlengkapan stimulate the senses:
latihan untuk memicu indra (sensory), sebagai berikut:
• Bola gym untuk merangsang gerakan; • Gym balls to stimulate movement;
• Matras di lantai dan dinding untuk mendorong indra peraba; • Floor and wall mats to encourage the sense of touch;
• Musik instrumental untuk mendorong indra pendengar; • Instrumental music to encourage the sense of hearing;
• Lampu LED berwarna-warni untuk mendorong indra visual; • Colorful LED lights to encourage visual senses;
• Ruang putih untuk menciptakan rasa aman, santai, dan • White space to create a sense of safety, relaxation, and
nyaman; serta comfort; and
• Ruang gelap (black room) untuk meningkatkan kemampuan • A black room to enhance sensory, orientation and
sensoris, orientasi, dan koordinasi. coordination skills.
Keberadaan berbagai perlengkapan ini memberikan stimulan The presence of this equipment provides a stimulant that will
yang akan menenangkan serta mengurangi ketegangan dan calm and reduce the tension and temper tantrum behavior of
perilaku tantrum (temper tantrum) dari penyandang autisme. people with autism.
Ruang Tunggu dengan Layanan Berkebutuhan Khusus [G4-DMA]
Waiting Room with Special Needs Services
PT Angkasa Pura I mendesain dan mempersiapkan ruang PT Angkasa Pura I has specially designed and prepared this
ini secara khusus di area check-in untuk para penumpang space in the check-in area for passengers with special needs.
berkebutuhan khusus. Memiliki fasilitas meja, kursi, bean bag, Furnished with tables, chairs, bean bags, and mattresses, this
dan kasur, ruang ini dapat memberikan suasana nyaman dan space can provide a comfortable and calm atmosphere for
tenang bagi para penumpang dan pengguna bandara lainnya. passengers and other airport users. Currently, waiting rooms
Saat ini, ruang tunggu dengan layanan berkebutuhan khusus with special needs services are available at I Gusti Ngurah
tersedia di Bandara I Gusti Ngurah Rai Bali, Bandara Jenderal Rai Bali Airport, General Ahmad Yani Semarang Airport,
Ahmad Yani Semarang, Bandara Adi Soemarmo Solo, dan Adi Soemarmo Solo Airport, and Yogyakarta Kulon Progo
Bandara Internasional Yogyakarta Kulon Progo. Ke depannya, International Airport. In the future, PT Angkasa Pura I will
PT Angkasa Pura I akan mempersiapkan fasilitas ini di bandara- prepare this facility at other airports.
bandara lainnya.
Layanan Difabel [G4-DMA]
Disability Services
Dalam rangka mewujudkan pelayanan prima, PT Angkasa In order to provide excellent service, PT Angkasa Pura I
Pura I menyediakan layanan terbaik bagi difabel. Perjalanan provides the best service for people with disabilities. The long
panjang dari dan ke bandara dengan pesawat terbang journey to and from the airport by airplane is a special challenge
memberi tantangan tersendiri bagi para difabel. Oleh karena for people with disabilities. Accordingly, PT Angkasa Pura I
itu, PT Angkasa Pura I menyediakan beragam layanan untuk provides a variety of services to ease their journey, such as:
memudahkan perjalanan mereka, seperti:
• Aplikasi pemesanan fasilitas difabel secara daring; • Online booking application for disabled facilities;
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
• Layanan kursi roda, transportasi, dan bus pengantar dari • Wheelchair, transportation, and bus services from the airport
bandara menuju tangga pesawat; serta to the aircraft stairs; and
• Layanan bantuan proses check-in oleh staf bandara, • Assistance with the check-in process by airport staff,
termasuk pengantaran hingga ke kursi penumpang. including delivery to the passenger sea
Buku Difabel [G4-DMA]
Disability Guidebook
PT Angkasa Pura I menyediakan panduan berupa buku PT Angkasa Pura I provides guidance in electronic books
elektronik yang tersedia di laman www.ap1.co.id untuk available on the website www.ap1.co.id to facilitate people with
memudahkan para penyandang difabel, penyandang autisme, disabilities, people with autism, and families of passengers in
dan keluarga penumpang dalam melaksanakan perjalanan. carrying out travel. The guides consist of:
Panduan yang ada terdiri dari:
1. Panduan pelayanan penumpang berkebutuhan khusus 1. Guidelines for passenger services with special needs on
spektrum autisme di bandar udara; the autism spectrum at airports;
2. Panduan pelayanan penumpang berkebutuhan khusus di 2. Guide to passenger services with special needs at
bandar udara; dan airports; and
3. Panduan pengalaman penumpang di bandara PT Angkasa 3. Guide to passenger experience at PT Angkasa Pura I
Pura I. airport.
Selain itu, dalam rangka memaksimalkan pelayanan di Furthermore, in order to maximize services in the field, PT
lapangan, PT Angkasa Pura I melakukan sosialisasi dan arahan Angkasa Pura I performs socialization and provides guidance
kepada karyawan PT Angkasa Pura I terkait panduan-panduan to PT Angkasa Pura I staff on these guidelines. [GRI 416-1]
tersebut. [GRI 416-1]
Live Chat
Live Chat
Live Chat merupakan sarana untuk memudahkan pengguna Live Chat is a means to make it easier for airport users to meet
bandara menjumpai PT Angkasa Pura I dan bertanya apa PT Angkasa Pura I and ask anything related to the situation
pun terkait situasi yang mereka hadapi secara langsung. they face directly. Ease of access through online media or
Kemudahan akses melalui media atau aplikasi daring, dengan applications, with the support of a direct two-way interaction
dukungan proses interaksi dua arah secara langsung, dapat process, can increase customer satisfaction. Through the PT
meningkatkan kepuasan pelanggan. Melalui situs web PT Angkasa Pura I website (www.ap1.co.id ), people can access
Angkasa Pura I (www.ap1.co.id), masyarakat dapat mengakses this facility with the following flow:
fasilitas ini dengan alur sebagai berikut:
>
>
>
Mempunyai Bantuan Unit
Jawaban Tidak Terkait
> > > Help from the >
Has the No
Answer Related Unit
Website Automatic Contact Center
Greeting Officer (CCO)
>
>
Ya
>
Yes
Tampilan Menu Live Chat CC172 di website PT Angkasa Pura I (www.ap1.co.id)
Display of the CC172 Live Chat Menu on the PT Angkasa Pura I (www.ap1.co.id)
2023 Sustainability Report 211
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Boarding Pass Scanner (Flap Barrier) [G4-DMA]
Boarding Pass Scanner (Flap Barrier)
Dalam mendukung kegiatan operasional, PT Angkasa Pura I In supporting operational activities, PT Angkasa Pura I relies
mengandalkan penggunaan teknologi boarding pass scanner on the use of boarding pass scanner (flap barrier) technology.
(flap barrier). Perangkat ini dapat memindai kertas boarding This device scans both the printed boarding pass paper and
pass baik cetak maupun versi elektroniknya di telepon its electronic version on a mobile phone. This feature not
genggam. Fitur ini tidak hanya memudahkan para penumpang, only makes it easier for passengers, but also speeds up the
tetapi juga mempercepat proses keberangkatan sehingga para departure process so that passengers do not need to queue
penumpang tidak perlu mengantre dan menunggu. Saat ini PT and wait. Currently PT Angkasa Pura I provides boarding pass
Angkasa Pura I menyediakan boarding pass scanner di 2 (dua) scanners at 2 (two) airports, namely I Gusti Ngurah Rai Airport
bandara, yaitu Bandara I Gusti Ngurah Rai Bali dan Bandara Bali and Juanda Airport Surabaya.
Juanda Surabaya.
Tourist Information Center (TIC) [G4-DMA]
Tourist Information Center (TIC)
Setiap daerah memiliki keindahan budaya dan tempat wisata Every region has cultural beauty and tourist attractions that
yang perlu dikunjungi oleh para wisatawan. PT Angkasa Pura need to be visited by tourists. PT Angkasa Pura I also supports
I turut mendukung pariwisata dan ekonomi lokal dengan tourism and the local economy by providing Tourism Information
menyediakan layanan Tourism Information Center (TIC) di Center (TIC) services at each airport. Various information about
setiap bandara. Berbagai informasi tentang atraksi wisata, tourist attractions, tourist sites, culinary, accommodation, and
lokasi wisata, kuliner, akomodasi, dan transportasi disediakan transportation are provided at TIC, both in printed form and
di TIC, baik dalam bentuk cetak maupun layar monitor yang monitor screens that show interesting promotional videos
menayangkan video promosi menarik terkait pariwisata related to local tourism. In addition, tourists can also chat with
setempat. Selain itu, para wisatawan dapat pula berbincang- PT Angkasa Pura I Airport Ambassadors or officers of the
bincang dengan Duta Bandara PT Angkasa Pura I atau Petugas Culture and Tourism Office who can explain various local tourist
Dinas Kebudayaan dan Pariwisata yang dapat menjelaskan locations and attractions in more detail.
berbagai lokasi dan atraksi wisata setempat dengan lebih rinci.
Fasilitas Hiburan [G4-DMA]
Entertainment Facilities
PT Angkasa Pura I menyediakan kid zone sebagai area PT Angkasa Pura I provides a kid zone as a play area for children
bermain anak-anak sambil menunggu waktu keberangkatan. while waiting for departure time. In addition, PT Angkasa Pura
Selain itu, PT Angkasa Pura I menyediakan berbagai fasilitas I provides various facilities that increase passenger comfort
yang meningkatkan kenyamanan penumpang selama berada while at the airport, such as airport cinema facilities at Sultan
di bandara, misalnya fasilitas airport cinema di Bandara Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan. Thus,
Aji Muhammad Sulaiman Sepinggan Balikpapan. Dengan the waiting time for passenger departure can be fun and
demikian, waktu tunggu keberangkatan penumpang dapat entertaining.
terasa menyenangkan dan menghibur.
X-Ray Automated Tray Return System (X-Ray ATRS) [G4-DMA]
X-Ray Automated Tray Return System (X-Ray ATRS)
Layanan yang cepat dan aman secara tidak langsung dapat Fast and secure services can indirectly increase customer
meningkatkan kepuasan pelanggan. Oleh karena itu, PT satisfaction. Therefore, PT Angkasa Pura I provides X-Ray
Angkasa Pura I menyediakan X-Ray ATRS pada Screening ATRS at the Screening Check Point (SCP) at the international
Check Point (SCP) di terminal keberangkatan internasional departure terminal of I Gusti Ngurah Rai Airport Bali. X-Ray
Bandara I Gusti Ngurah Rai Bali. X-Ray ATRS merupakan alat ATRS is a scanner with high technology that checks the tray
pemindai dengan teknologi tinggi yang berfungsi memeriksa containing the goods of the passengers in the process of
tray berisi barang para penumpang dalam proses pengarahan directing them to the right location. X-Ray ATRS can scan 285
ke lokasi yang tepat. X-Ray ATRS ini dapat memindai 285 to 410 trays per hour, or 3.83 times faster than the conventional
hingga 410 tray per jam, atau 3,83 kali lebih cepat dibandingkan method which can only check 155 trays per hour.
dengan cara konvensional yang hanya bisa memeriksa 155
tray per jam.
212 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Fasilitas ini juga memberi nilai tambah bagi maskapai This facility also provides added value to airlines by speeding
penerbangan dengan mempercepat waktu pemeriksaan dan up inspection time and reducing queues, thereby reducing
mengurangi antrean sehingga mengurangi kerugian akibat losses due to delays. In addition, the goods scanning feature
keterlambatan. Selain itu, fitur pemindaian barang turut menjadi also complements the speed and accuracy of the X-Ray ATRS.
pelengkap kecepatan dan ketepatan X-Ray ATRS. Fitur ini This feature is able to scan potentially dangerous items in the
mampu memindai barang yang berpotensi membahayakan form of smart view, explosive trace detector, and body scanner.
berupa smartview, explosive trace detector, dan body Goods with suspected potential harm will automatically enter a
scanner. Barang dengan dugaan berpotensi membahayakan separate lane so as not to cause long queues.
akan secara otomatis masuk ke jalur terpisah sehingga tidak
menyebabkan antrean panjang.
X-Ray ATRS memiliki berbagai manfaat sebagai berikut: X-Ray ATRS has the following benefits:
1. Meningkatkan efisiensi operasional; 1. Improves operational efficiency;
2. Mempercepat proses pemeriksaan barang dan calon 2. Speed up the process of checking goods and prospective
penumpang; passengers;
3. Meningkatkan keakuratan dan menurunkan waktu antrean; 3. Improve accuracy and reduce queue time;
4. Meningkatkan keamanan dan layanan publik; 4. Improve security and public services;
5. Rancangan yang ergonomis bagi penggunanya seperti 5. Ergonomic design for users such as security personnel
personel keamanan dan publik; and the public;
6. Dapat memberikan panel instrumen statistik penggunaan 6. Can provide a statistical instrument panel of X-ray device
perangkat sinar-X; dan usage; and
7. Fasilitas integrasi dengan berbagai produk sinar-X lainnya. 7. Integration facility with various other X-ray products.
Cepatnya waktu antrean membuat para penumpang memiliki Faster queue times mean passengers have more free time to
lebih banyak waktu luang untuk beristirahat, mengunjungi rest, visit airport facilities, or shop.
fasilitas bandara, atau berbelanja.
Digital Meeting Point
Digital Meeting Point
PT Angkasa Pura I memahami bahwa para penumpang PT Angkasa Pura I understands that passengers arriving at the
yang tiba di bandara sering kali mengalami kesulitan untuk airport often have difficulty meeting their pick-up. Therefore, PT
berjumpa dengan penjemputnya. Untuk itu, PT Angkasa Pura Angkasa Pura I provides digital meeting points in the form of big
I menyediakan digital meeting point berupa media layar lebar screen media in the arrival area so that passengers and pick-
di area kedatangan agar penumpang dan penjemput dapat ups can meet at certain meeting locations.
bertemu di lokasi pertemuan tertentu.
2023 Sustainability Report 213
Page 214
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tempat Kerja Bersama (Co-working Space)
Co-working Space
PT Angkasa Pura I menyediakan tempat kerja bersama yang PT Angkasa Pura I provides a comfortable co-working space
nyaman di area ruang tunggu domestik Bandara Jenderal in the domestic lounge area of Jenderal Ahmad Yani Airport
Ahmad Yani Semarang untuk para profesional yang perlu tetap Semarang for professionals who need to keep working while
bekerja sambil menunggu jadwal keberangkatan pesawat atau waiting for their flight departure schedule or boarding time.
waktu boarding.
Penyediaan Kursi Pijat
Provision of Massage Chairs
Dalam rangka meningkatkan kenyamanan para penumpang, In order to improve the comfort of passengers, PT Angkasa
PT Angkasa Pura I menyediakan kursi pijat di area kedatangan Pura I provides massage chairs in the arrival and departure
dan keberangkatan bandara. Penumpang dapat beristirahat areas of the airport. Passengers can take a short break while
sejenak sambil melepas lelah sebelum melanjutkan perjalanan. unwinding before continuing their journey. Massage therapy is
Terapi pijat tidak hanya bermanfaat untuk mengusir kelelahan, not only useful for relieving fatigue, but also reducing passenger
tetapi juga mengurangi stres para penumpang. stress.
Karya Seni
Artworks
Bandara menjadi pintu gerbang suatu kota atau wilayah dengan The airport is the gateway to a city or region with its unique
ragam keunikan budayanya. Dalam rangka memperkenalkan culture. In order to introduce local culture and also present
budaya lokal dan juga menghadirkan estetika yang memanjakan aesthetics that spoil the eyes, PT Angkasa Pura I also displays
mata, PT Angkasa Pura I turut menampilkan karya seni artistic works of art in the airport environment. The beauty of
yang artistik di lingkungan bandara. Keindahan karya seni ini this artwork brings comfort in the environment of PT Angkasa
menghadirkan kenyamanan di lingkungan bandara-bandara PT Pura I airports.
Angkasa Pura I.
Pengembangan, Perluasan, dan Pengindahan Bandara
Airport Development, Expansion, and Beautification
PT Angkasa Pura I senantiasa berkomitmen untuk menyediakan PT Angkasa Pura I is always committed to providing airport
fasilitas bandara yang mengutamakan kenyamanan pengguna facilities that prioritize the convenience of service users. For this
jasa. Untuk itu, pada 2023 PT Angkasa Pura I mengadakan reason, in 2023 PT Angkasa Pura I will conduct development,
pengembangan, perluasan, dan pengindahan di bandara- expansion, and beautification of the following airports:
bandara sebagai berikut:
• Bandara Pattimura Ambon • Pattimura Airport Ambon
• Bandara Sultan Aji Muhammad Sulaiman Sepinggan • Sultan Aji Muhammad Sulaiman Sepinggan Airport
Balikpapan Balikpapan
• Bandara Sentani Jayapura • Sentani Jayapura Airport
• Bandara I Gusti Ngurah Rai Bali • I Gusti Ngurah Rai Airport Bali
• Bandara El Tari Kupang • El Tari Airport Kupang
• Bandara Zainuddin Abdul Madjid Lombok • Zainuddin Abdul Madjid Airport Lombok
• Bandara Sam Ratulangi Manado • Sam Ratulangi Airport Manado
• Bandara Juanda Surabaya • Juanda Airport Surabaya
• Bandara Sultan Hasanuddin Makassar • Sultan Hasanuddin Airport Makassar
• Bandara Internasional Yogyakarta Kulon Progo • Yogyakarta International Airport Kulon Progo
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Kemudahan Transportasi - Intermodalitas [OJK F.26] [G4-DMA]
Ease of Transportation - Intermodality
Salah satu peran bandara adalah sebagai tempat kegiatan One of the roles of the airport is as a place for transportation mode
alih moda transportasi dalam bentuk interkoneksi dari moda transfer activities by interconnecting from air transportation
transportasi udara ke moda transportasi lainnya. Hal tersebut modes to other modes of transportation. It complies with
sesuai dengan kebijakan pemerintah yang diatur dalam government policies stipulated in Government Regulation (PP)
Peraturan Pemerintah (PP) Nomor 8 Tahun 2011 tentang Number 8 of 2011 concerning Multi-modal Transportation
Angkutan Multimoda dan Peraturan Menteri Perhubungan and Minister of Transportation Regulation Number 39 of
Nomor 39 Tahun 2019 tentang Tatanan Kebandarudaraan 2019 regarding the National Airport Order. In order to support
Nasional. Dalam rangka mendukung intermodalitas dan intermodality and completeness of accessibility to and from the
kelengkapan aksesibilitas dari dan menuju bandara, PT airport, PT Angkasa Pura I cooperates with local governments
Angkasa Pura I bekerja sama dengan pemerintah daerah and stakeholders in providing facilities and infrastructure for
dan pemangku kepentingan dalam penyediaan sarana dan various land transportation modes. Some of them are drop-
prasarana berbagai pilihan moda transportasi darat. Beberapa off and pick-up zone areas for DAMRI buses, commuter
di antaranya adalah area zona pengantaran dan penjemputan buses, taxis, and train stations that connect the airport with
untuk bus DAMRI, bus pelaju, taksi, dan stasiun kereta api other cities and districts. Various facilities and choices of land
yang menghubungkan bandara dengan kota serta kabupaten transportation modes at several PT Angkasa Pura I airports,
lainnya. Beragam fasilitas dan pilihan moda transportasi darat including:
di beberapa bandara PT Angkasa Pura I, antara lain:
• Stasiun Kereta Api (KA) Bandara Internasional Yogyakarta • Stasiun Kereta Api (KA) Bandara Internasional Yogyakarta
Kulon Progo (YIA) yang menghubungkan bandara dengan Yogyakarta International Airport (YIA) Kulon Progo Railway
Stasiun Tugu Yogyakarta. Kereta Api (KA) bandara tersebut Station that connects the airport with Yogyakarta Tugu
dikelola oleh PT Railink Indonesia. Kehadiran KA Bandara Station. The airport train is managed by PT. Railink Indonesia.
YIA juga dapat menjadikan YIA sebagai bandara yang The presence of the YIA Airport Train can also make YIA an
mengakomodasi kebutuhan konektivitas tidak hanya di airport that accommodates connectivity needs not only in the
wilayah Yogyakarta, tetapi juga hingga ke wilayah Jawa Yogyakarta area, but also to the Central Java region which
Tengah yang mencakup Cilacap, Purwokerto, Kebumen, includes Cilacap, Purwokerto, Kebumen, and Banjarnegara;
dan Banjarnegara;
• Kereta Api (KA) Bandara Adi Soemarmo Solo yang terhubung • Train (KA) of Adi Soemarmo Airport Solo which is directly
langsung dengan terminal Bandara Adi Soemarmo Solo connected to the terminal of Adi Soemarmo Airport Solo as
sebagai wujud integrasi moda transportasi; a form of integration of transportation modes;
• Layanan bus DAMRI di Bandara Sultan Hasanuddin • DAMRI bus services at Sultan Hasanuddin Airport Makassar,
Makassar, Bandara Syamsudin Noor Banjarmasin, Bandara Syamsudin Noor Airport Banjarmasin, Juanda Airport
Juanda Surabaya, Bandara Sentani Jayapura, Bandara Surabaya, Sentani Airport Jayapura, Sam Ratulangi Airport
Sam Ratulangi Manado, Bandara Zainuddin Abdul Madjid Manado, Zainuddin Abdul Madjid Airport Lombok, and
Lombok, dan Bandara Internasional Yogyakarta Kulon Progo Yogyakarta International Airport Kulon Progo which operate
yang beroperasi setiap hari untuk rute dari dan ke bandara; daily for routes to and from the airport;
• Layanan transportasi umum berupa bus dan shuttle di • Public transportation services in the form of buses and
antaranya Trans Metro Dewata di Bandara I Gusti Ngurah shuttles include Trans Metro Dewata at I Gusti Ngurah
Rai Bali, Bus Rapid Transit (BRT) Trans Semarang yang Rai Airport Bali, Trans Semarang Bus Rapid Transit (BRT)
memiliki rute dari dan ke Bandara Jenderal Ahmad Yani which has routes to and from General Ahmad Yani Airport
Semarang, Batik Solo Trans yang menghubungkan Bandara Semarang, Batik Solo Trans which connects Adi Soemarmo
Adi Soemarmo Solo, SatelQu yang beroperasi di Bandara Airport Solo, SatelQu which operates at Yogyakarta
Internasional Yogyakarta Kulon Progo, shuttle Kangaroo International Airport Kulon Progo, Kangaroo shuttle at Sultan
di Bandara Sultan Aji Muhammad Sulaiman Sepinggan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan, and
Balikpapan, serta angkutan umum lainnya yang menyediakan other public transportation that provides access at Frans
akses di Bandara Frans Kaisiepo Biak, Bandara El Tari Kaisiepo Airport Biak, El Tari Airport Kupang, and Pattimura
Kupang, dan Bandara Pattimura Ambon. Airport Ambon.
Kehadiran berbagai pilihan moda transportasi darat lain di The availability of other land transportation options at PT
bandara PT Angkasa Pura I tidak hanya memberi kemudahan Angkasa Pura I airports not only provides convenience and
dan kenyamanan bagi masyarakat dalam mengakses bandara, comfort for the public in accessing the airport, but also has a
tetapi juga berdampak positif terhadap lingkungan hidup karena positive impact on the environment because it has the potential
berpotensi mengurangi polusi sebagai dampak penggunaan to reduce pollution as a result of the use of private vehicles to
kendaraan pribadi menuju bandara. the airport.
2023 Sustainability Report 215
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Layanan SOS Help
SOS Help Service
Sebuah layanan baru yang disediakan untuk pengguna A new service provided for users of Yogyakarta International
jasa Bandara Internasional Yogyakarta Kulon Progo dengan Airport Kulon Progo’s services with special needs, disabilities,
kebutuhan khusus, disabilitas, serta bagi penumpang and for passengers with conditions that require emergency
dengan kondisi yang memerlukan penanganan darurat. Bagi handling. For passengers who need SOS Help services,
penumpang yang memerlukan layanan SOS Help, penumpang passengers can simply press the SOS button on the SOS Help
cukup menekan tombol SOS pada SOS Help yang berlokasi di located in the departure drop zone area. By pressing the SOS
area drop zone keberangkatan. Dengan menekan tombol SOS, button, the Customer Service officer will immediately contact
maka petugas Customer Service akan segera menghubungi the airline/groundhandling/KKP and or other officers according
maskapai/groundhandling/KKP dan atau petugas lainnya to the passenger’s needs at that time. This innovation is a form
menyesuaikan dengan kebutuhan penumpang saat itu. of concern and effort in realizing excellent service for passengers
Inovasi ini merupakan bentuk kepedulian serta upaya dalam to stay safe, comfortable, and safe while traveling by air through
mewujudkan pelayanan prima untuk penumpang supaya tetap Yogyakarta Kulon Progo International Airport.
aman, nyaman, dan selamat selama melakukan perjalanan
udara melalui Bandara Internasional Yogyakarta Kulon Progo.
Science Corner
Science Corner
Diresmikan tanggal 10 Agustus 2020, PT Angkasa Pura I Inaugurated on August 10, 2020, PT Angkasa Pura I collaborated
bekerjasama dengan Taman Pintar Yogyakarta. Science Corner with Taman Pintar Yogyakarta. Science Corner itself is an icon
sendiri adalah ikon Taman Pintar yang menyatukan konsep of Taman Pintar that brings together the concepts of reading
reading corner dan family corner dengan memperkuat aspek corner and family corner by strengthening the educational
edukasi sains dilengkapi alat peraga interaktif digital serta aspects of science equipped with digital interactive teaching
e-library. aids and e-library.
Science Corner di Bandara Internasional Yogyakarta Kulon Science Corner at Yogyakarta International Airport Kulon
Progo hadir dengan 4 (empat) area yaitu bagian depan pintu Progo comes with 4 (four) areas, which are the front part of
masuk (entrance) yang dilengkapi dengan monitor touch-screen the entrance which is equipped with a touch-screen monitor
berisi profil dan informasi digital. Bagian kedua merupakan containing digital profiles and information. The second part is
area science, di mana terdapat 4 (empat) alat peraga seperti the science area, where there are 4 (four) props such as the
Magic Floor (berbasis Augmented Reality); Peraga Harpa Tak Magic Floor (Augmented Reality-based); Stringless Harp Props;
Berdawai; Peraga Uji Konsentrasi; dan Peraga Cincin Loncat. Concentration Test Props; and Jumping Ring Props. The third
Bagian ketiga, merupakan reading corner yang dilengkapi section is the reading corner which is equipped with computer
dengan perangkat komputer berisi e-library dan varian buku devices containing e-library and book variants that can be read
yang dapat dibaca di area membaca. Pada bagian keempat, in the reading area. In the fourth section, there is a playground
terdapat playground sehingga anak dapat melengkapi so that children can complete their learning by playing.
belajarnya dengan bermain.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Pengalaman Pelanggan [OJK F.26] [G4-DMA]
User Experience
Dalam rangka mewujudkan visi “Connecting The World In order to embody the vision of “Connecting The World
Beyond Airport Operator with Indonesian Experience”, PT Beyond Airport Operator with Indonesian Experience”, PT
Angkasa Pura I berkomitmen memberikan pelayanan dengan Angkasa Pura I is committed to providing services with typical
keramahtamahan khas Indonesia di setiap bandar udara Indonesian hospitality in every airport (airport) managed. This
(bandara) yang dikelola. Komitmen tersebut sejalan dengan commitment is in line with the main objective of PT Angkasa
tujuan utama layanan PT Angkasa Pura I yakni menghadirkan Pura I’s services, which is to provide facilities that can improve
fasilitas yang dapat meningkatkan kenyamanan dan the comfort and pleasant experience of all airport service users.
pengalaman menyenangkan seluruh pengguna jasa bandara.
Dalam komitmen tersebut, PT Angkasa Pura I telah menciptakan In this commitment, PT Angkasa Pura I has created a service
service touch point dengan unsur keragaman budaya Indonesia. touch point with elements of Indonesian cultural diversity. This
Pusat layanan ini menawarkan pelayanan yang menyenangkan service center offers a pleasant service because now all airport
karena seluruh pengguna jasa bandara kini dapat mengakses service users can easily access pre-trip, pre-flight, post-flight
keperluan praperjalanan, prapenerbangan, pascapenerbangan, needs, and other airport-related services easily.
dan layanan lain terkait kebandaraan dengan mudah.
PT Angkasa Pura I turut memperhatikan seluruh rangkaian PT Angkasa Pura I also pays attention to the entire series of
aktivitas pengguna jasa bandara secara detail, mulai airport service user activities in detail, from arrival, shopping,
dari kedatangan, berbelanja, menunggu keberangkatan, waiting for departure, baggage collection, waiting for pickup, to
pengambilan bagasi, menanti jemputan, hingga akses transportation access to and from the airport. PT Angkasa Pura
transportasi menuju dan dari bandara. PT Angkasa Pura I I even provides special services including facilities, signs, and
bahkan menyediakan layanan khusus mencakup fasilitas, complete and clear travel guides to facilitate customers with
rambu-rambu, serta panduan perjalanan yang lengkap dan special needs such as the elderly, pregnant women, people
jelas guna memudahkan pelanggan dengan kebutuhan khusus with disabilities, and customers with medical conditions that
seperti lansia, ibu hamil, penyandang disabilitas, dan pelanggan require special help.
dengan kondisi medis yang membutuhkan pertolongan khusus.
Dalam rangka menciptakan keseragaman kenyamanan dan In order to create uniformity of comfort and improve service
peningkatan pengalaman pelayanan di seluruh bandara, PT experience throughout the airport, PT Angkasa Pura I has
Angkasa Pura I telah menerbitkan panduan airport service and issued airport service and hospitality standardization guidelines
hospitality standardization yang telah diterapkan di 15 bandara, that have been implemented in 15 airports, which are :
antara lain:
1. Airport Customer Care Standard Manual; 1. Airport Customer Care Standard Manual;
2. Tenant Design Guideline (TDG); 2. Tenant Design Guideline (TDG);
3. Airport Signage Guideline; 3. Airport Signage Guideline;
4. Special Needs Airport Facility Guideline; 4. Special Needs Airport Facility Guideline;
5. Airport Signage Guideline in New Normal Era; dan 5. Airport Signage Guideline in New Normal Era; and
6. Exhibition and Artwork Guideline. 6. Exhibition and Artwork Guideline.
Lima belas bandara kelolaan PT Angkasa Pura I telah Fifteen airports managed by PT Angkasa Pura I have
menerapkan panduan tersebut. Penerapan panduan tersebut implemented the guidelines. The implementation of these
juga akan berkontribusi dalam meningkatkan nilai Airport guidelines will also contribute to increasing the Airport Service
Service Quality (ASQ) melalui pengukuran oleh Tim Airport Quality (ASQ) value through measurements by the Airport
Council International (ACI) dan Indonesia National Air Carriers Council International (ACI) Team and the Indonesia National
Association (INACA), berdasarkan nilai Airport Service Quality Air Carriers Association (INACA), based on the Airport Service
(ASQ) dan Customer Satisfaction Index (CSI). Quality (ASQ) and Customer Satisfaction Index (CSI) values.
Selain itu, penerapan panduan airport service and hospitality In addition, the application of the airport service and hospitality
standardization tersebut juga bertujuan untuk meningkatkan standardization guide also aims to increase the level of
level kepercayaan dunia internasional di masa pandemi international confidence during the Covid-19 pandemic to
Covid-19 untuk kembali menempuh perjalanan udara ke return to air travel to Indonesia.
Indonesia.
Sebelumnya, sejak tahun 2020, PT Angkasa Pura I telah Previously, since 2020, PT Angkasa Pura I has had a New
memiliki Panduan Pelaksanaan New Normal Protocol. Seluruh Normal Protocol Implementation Guide. All managed airports
bandara kelolaan telah menerapkan panduan tersebut sehingga have implemented these guidelines so that PT Angkasa Pura
PT Angkasa Pura I dapat meraih stempel “Safe Travel Stamp” I can achieve the “Safe Travel Stamp” stamp from the World
dari World Travel & Tourism Council (WTTC). Travel & Tourism Council (WTTC).
2023 Sustainability Report 217
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Dalam rangka memudahkan para pengguna jasa bandara In order to facilitate airport service users and the public, PT
serta masyarakat, PT Angkasa Pura I menyediakan layanan Angkasa Pura I provides communication services 24 hours and
komunikasi 24 jam dan 7 hari seminggu melalui Contact Center 7 days a week through Contact Center 172, one of them is
172, salah satunya melalui nomor telepon 172. Perusahaan through telephone number 172. The company will record and
akan merekam dan memantau setiap percakapan demi monitor every conversation to improve service quality. Hopefully,
peningkatan mutu layanan. Harapannya, layanan ini dapat this service can support excellent customer experience with:
mendukung pengalaman pelanggan yang prima dengan:
• Memudahkan pelanggan atau pengguna jasa untuk • Make it easy for customers or service users to submit
menyampaikan pertanyaan, informasi saran, keluhan, questions, information suggestions, complaints, appreciation,
apresiasi dan customer experience terkait pelayanan di and customer experience related to services at various PT
berbagai bandara PT Angkasa Pura I; Angkasa Pura I airports;
• Menjadi basis data bagi manajemen dalam mempelajari • Become a database for management in studying changes in
perubahan persepsi dan prioritas para penumpang; passenger perceptions and priorities;
• Memberi masukan pada manajemen tentang penilaian dari • Provide input to management about the assessment of
para penumpang atau pelanggan terhadap layanan bandara passengers or customers on PT Angkasa Pura I airport
(airport services) PT Angkasa Pura I; serta services; and
• Menjadi basis data bagi manajemen dapat mengevaluasi • Become a database for management to evaluate the position
posisi bandara yang dikelola PT Angkasa Pura I. of airports managed by PT Angkasa Pura I.
PT Angkasa Pura I sangat terbuka terhadap penyampaian PT Angkasa Pura I is very open to the delivery of opinions and
pendapat dan saran dari pengguna jasa bandara. Para suggestions from airport service users. Airport service users
pengguna jasa bandara dapat menyampaikan baik keluhan, can submit both complaints, suggestions, and questions to PT
saran, maupun pertanyaan kepada PT Angkasa Pura I melalui Angkasa Pura I through the following means:
berbagai sarana sebagai berikut:
Telepon | Telepon 172 Twitter @angkasapura172
Surel | Surel cc172@ap1.co.id Facebook AngkasaPura 172
Instagram @angkasapura_172 Live Chat & Website www.ap1.co.id
Selain itu, dalam rangka mengoptimalkan layanan yang prima Furthermore, in order to optimize excellent service for airport
bagi para pengguna jasa bandara, PT Angkasa Pura I juga service users, PT Angkasa Pura I also ensures that all PT
memastikan bahwa seluruh agen Contact Center 172 PT Angkasa Pura I Contact Center 172 agents have good
Angkasa Pura I memiliki kemampuan komunikasi yang baik communication skills and comprehensive airport-related
dan pengetahuan terkait bandar udara yang komprehensif. knowledge. This is reflected through the implementation of
Hal tersebut tecermin melalui pelaksanaan pelatihan untuk training for the entire Contact Center 172 team which refers
seluruh tim Contact Center 172 yang mengacu pada standard to the standard operating procedure (SOP) and service level
operating procedure (SOP) serta service level agreement (SLA). agreement (SLA).
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Penanganan Masukan dan
Keluhan Pelanggan [OJK F.24] [G4-DMA]
Customer Feedback and Complaint Handling
Baik masukan maupun keluhan dari para pengguna jasa Both input and complaints from airport service users are an
bandara menjadi bagian penting agar PT Angkasa Pura I important part for PT Angkasa Pura I to continuously evaluate
senantiasa mengevaluasi layanannya demi peningkatan kualitas its services in order to improve service quality. For this reason,
pelayanan. Untuk itu, PT Angkasa Pura I mengelola Voice of PT Angkasa Pura I manages Voice of Customer Management
Customer Management yang bertujuan: which is intended to:
• Mengetahui umpan balik dan/atau pengalaman pengguna • Knowing the feedback and/or experience of service users on
jasa terhadap fasilitas dan layanan tersedia; available facilities and services;
• Mengetahui harapan dan/atau kebutuhan pengguna jasa • Knowing the expectations and/or needs of service users for
terhadap fasilitas dan layanan; serta facilities and services; and
• Mengumpulkan bahan pertimbangan dan/atau acuan • Gathering materials for consideration and/or management
manajemen dalam menetapkan kebijakan untuk perbaikan, reference in establishing policies for the improvement,
peningkatan, dan pengembangan pelayanan bandar udara. enhancement, and development of airport services.
PT Angkasa Pura I menerima masukan dan keluhan pelanggan. PT Angkasa Pura I receives customer input and complaints.
Kemudian, Departemen Service Design and Experience Kantor Then, the Service Design and Experience Department of the
Pusat akan mengelola dan menyampaikan hasil analisisnya Head Office will manage and submit the results of its analysis to
kepada Direksi, General Manager, dan unit kerja terkait melalui the Director, General Managers, and related work units through
laporan berkala setiap minggu, bulan, triwulan, semester, dan periodic reports every week, month, quarter, semester, and
setiap tahun. every year.
Para pengguna jasa bandara dapat menyampaikan pengalaman Airport service users can convey their experiences and
maupun keluhan mereka melalui berbagai saluran sebagai complaints through various channels as follows:
berikut:
1. Contact Center Angkasa Pura 172 1. Angkasa Pura 172 Contact Center
2. Formulir Suara Pelanggan di customer service desk 2. Customer Voice Form at the customer service desk
3. Layanan Pelanggan 3. Customer Service
4. Surat elektronik 4. Electronic mail
5. Media Sosial (Twitter, Instagram, dan Facebook) 5. Social Media (Twitter, Instagram, and Facebook)
6. Live Chat 6. Live Chat
PT Angkasa Pura I memperhatikan masukan dan keluhan dari PT Angkasa Pura I pays attention to inputs and complaints
pengguna jasa bandara dan masyarakat, serta senantiasa from airport service users and the public, and always optimally
menindaklanjuti masukan dan keluhan tersebut secara optimal. follows up on these inputs and complaints.
Tabel Tingkat Penyelesaian Suara Pelanggan
Table of Customer Voice Resolution Rate
Total Pengaduan Total Pengaduan Tingkat
Keterangan Masuk Diselesaikan Penyelesaian
Description Total Complaints Total Resolved Resolution Rate
Received Complaints
Telepon
12.212 12.212 100 %
Phone
Surel
6.536 6.533 99,95 %
E-mail
Twitter 1.358 1.358 100 %
Facebook 23 23 100 %
Instagram 2.304 2.302 99,91 %
Kotak saran
12 12 100 %
Suggestion box
Konter Customer Service
136.761 136.760 99,99 %
Customer Service Counter
2023 Sustainability Report 219
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Total Pengaduan Total Pengaduan Tingkat
Keterangan Masuk Diselesaikan Penyelesaian
Description Total Complaints Total Resolved Resolution Rate
Received Complaints
Media selain 172
2.366 2.365 99,96 %
Media other than 172
Humas
1.619 1.617 99,88 %
Public Relation
Contact Us 8.507 8.506 99,99 %
Live Chat 30.238 30.235 99,99 %
Total 201.936 201.923 99,99 %
Kepuasan Pelanggan [OJK F.30] [G4-DMA]
Customer Satisfaction
Pengukuran Customer Satisfaction Index (CSI) oleh Indonesia
National Air Carriers Association (INACA)
Customer Satisfaction Index (CSI) measurement by Indonesia National Air Carriers Association
(INACA)
PT Angkasa Pura I selalu berupaya menciptakan atmosfer PT Angkasa Pura I always strives to create a comfortable
perjalanan yang nyaman bagi penumpang dengan travel atmosphere for passengers by providing quality and
menyediakan layanan yang berkualitas dan lengkap. complete services. The company needs to facilitate air travel,
Perusahaan perlu memudahkan perjalanan udara yang which tends to have an exhausting and tension-filled stigma
cenderung memiliki stigma melelahkan dan penuh by providing a variety of adequate services and facilities at
ketegangan dengan menyediakan berbagai layanan dan the airport. The company also realizes that improving service
fasilitas yang memadai di bandara. Perusahaan turut quality not only impacts passengers, but also has a positive
menyadari bahwa meningkatnya kualitas layanan tidak impact on increasing non-aeronautical revenue.
hanya berdampak pada penumpang, tetapi juga berdampak
positif pada peningkatan pendapatan nonaeronautika.
Pada praktiknya untuk meningkatkan layanan, PT Angkasa In practice, to improve services, PT Angkasa Pura I is
Pura I selalu berpedoman pada prinsip safety, security, always guided by the principles of safety, security, services,
services, compliance (3S+1C). Sejalan dengan itu, compliance (3S+1C). In line with that, the company also
perusahaan juga melakukan pengukuran sesuai dengan conducts measurements in accordance with international
standar praktik terbaik bertaraf internasional seperti Skytrax, best practice standards such as Skytrax, ACI, and others.
ACI, dan lainnya. PT Angkasa Pura I turut melaksanakan PT Angkasa Pura I also carries out the measurement of the
pengukuran Indeks Kepuasan Pelanggan atau Customer Customer Service Index (CSI) which is useful as input to
Service Index (CSI) yang berguna sebagai masukan untuk improve the effectiveness and efficiency of airport services.
meningkatkan efektivitas dan efisiensi layanan bandara.
Tak hanya itu, PT Angkasa Pura I juga mengukur indikator Furthermore, PT Angkasa Pura I also measures indicators
ketidakpuasan atau rasio antara pujian dan keluhan, rata- of dissatisfaction or the ratio between compliments and
rata belanja (spending rate), dan profil penumpang. Semua complaints, average spending rates, and passenger profiles.
itu PT Angkasa Pura I lakukan untuk mendapatkan gambaran All of these are done by PT Angkasa Pura I to get a complete
lengkap tentang layanan yang pelanggan butuhkan dan picture of the services that customers need and improve the
peningkatan bisnis perusahaan. company’s business.
Secara spesifik, tujuan pengukuran kualitas yang PT Specifically, the objectives of the quality measurement
Angkasa Pura I adakan adalah sebagai berikut: carried out by PT Angkasa Pura I are:
1. Mengukur Indeks Kepuasan Pelanggan atau Customer 1. Measuring the Customer Service Index (CSI) of PT
Service Index (CSI) bandar udara kelolaan PT Angkasa Angkasa Pura I managed airports through customer
Pura I melalui survei pelanggan; surveys;
2. Menjaring informasi permasalahan pelayanan dan 2. Capturing information on service problems and
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
saran pelanggan jasa bandar udara melalui kuesioner, suggestions for airport service customers through
forum group discussion, dan observasi lapangan; questionnaires, forum group discussions, and field
observations;
3. Menganalisis kepentingan kepuasan, saran pelanggan, 3. Analyzing the importance of satisfaction, customer
dan hasil observasi untuk menentukan prioritas perbaikan suggestions, and observation results to determine
dan peningkatan kualitas pelayanan jasa bandara; priorities for improvement and improvement in the quality
of airport services;
4. Mengetahui indikator kualitas pelayanan lainnya yang 4. Knowing other relevant service quality indicators, including
relevan, di antaranya rasio pujian keluhan dan rata-rata the ratio of complaint praise and average passenger
belanja penumpang; serta spending; as well as
5. Mengetahui profil pelanggan PT Angkasa Pura I, khususnya 5. Knowing the customer profile of PT Angkasa Pura I,
profil penumpang pesawat. especially the profile of airplane passengers.
PT Angkasa Pura I melangsungkan pengukuran kualitas PT Angkasa Pura I conducted the quality measurement through
tersebut melalui survei yang terhadap lima kelompok a survey to five airport customer groups including passengers,
pelanggan bandara meliputi penumpang, awak kokpit, station cockpit crew, station managers, concessionaires, and cargo
manager, konsesioner, dan kargo di 15 bandara. Guna at 15 airports. In order to maintain objectivity, an independent
menjaga objektivitas, tim independen yang beranggotakan team of eight experts from the Indonesia National Air Carriers
delapan tenaga ahli dari Indonesia National Air Carriers Association (INACA) and a companion from PT Angkasa Pura
Association (INACA) dan pendamping dari tim internal PT I’s internal team would conduct the survey. In addition, there
Angkasa Pura I akan melaksanakan survei tersebut. Selain are five surveyors at each airport. As for the reporting year, the
itu, terdapat lima tenaga surveyor di setiap bandara. Adapun average CSI score at 15 PT Angkasa Pura I airports is 4.75.
pada tahun pelaporan, skor rata-rata CSI pada 15 bandara PT This achievement increased from the previous year, which was
Angkasa Pura I adalah 4,75. Perolehan tersebut naik dari tahun 4.70.
sebelumnya yaitu 4,70.
Tabel Hasil Survei CSI (Indeks Kepuasan Pelanggan)
Table of CSI Survey Results (Customer Satisfaction Index)
Bandara
2023 2022 2021
Airport
Bandara I Gusti Ngurah Rai Bali
4,93 4,90 4,90
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
4,82 4,78 4,77
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
4,81 4,78 4,76
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman Sepinggan
Balikpapan 4,90 4,89 4,89
Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan
Bandara Frans Kaisiepo Biak
4,61 4,43 4,56
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
4,83 4,83 4,76
Sam Ratulangi Airport Manado
Bandara Adisutjipto Yogyakarta
4,64 4,62 4,46
Adisutjipto Airport Yogyakarta
Bandara Adi Soemarmo Solo
4,77 4,79 4,79
Adi Soemarmo Solo Airport
Bandara Syamsudin Noor Banjarmasin
4,84 4,78 4,77
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani Semarang
4,84 4,82 4,80
Jenderal Ahmad Yani Airport Semarang
Bandara Zainuddin Abdul Madjid Lombok
4,80 4,77 4,65
Zainuddin Abdul Madjid Airport Lombok
Bandara Pattimura Ambon
4,77 4,69 4,63
Pattimura Airport Ambon
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Bandara
2023 2022 2021
Airport
Bandara El Tari Kupang
4,70 4,70 4,69
El Tari Airport Kupang
Bandara Sentani Jayapura
4,27 4,08 4,05
Sentani Airport Jayapura
Bandara Internasional Yogyakarta Kulon Progo
4,75 4,68 4,65
Yogyakarta International Airport Kulon Progo
Pengukuran Airport Service Quality (ASQ) oleh
Airports Council International (ACI) [OJK F.24] [G4-DMA]
Airport Service Quality (ASQ) Measurement by Airports Council International (ACI)
Airport Service Quality (ASQ) merupakan sistem pengukuran Airport Service Quality (ASQ) is a comprehensive passenger
kepuasan penumpang yang komprehensif dengan satisfaction measurement system that includes 32 airport
memasukkan 32 aspek bandar udara, seperti fasilitas parkir, aspects, such as parking facilities, check-in, security check
check-in, proses pemeriksaan keamanan, kemudahan akses processes, easy access to information, airport facilities, airport
informasi, fasilitas bandara, lingkungan bandara, layanan environment, arrival services, and others at 8 PT Angkasa
kedatangan, dan lainnya pada 8 bandara PT Angkasa Pura I. Pura I airports. Airports Council International (ACI) conducted
Airports Council International (ACI) melakukan penilaian ASQ an ASQ assessment in the reporting year which resulted in an
pada tahun pelaporan yang menghasilkan skor rata-rata 5,00. average score of 5.00.
Tabel Hasil Survei Airport Service Quality (ASQ)
Table of Airport Service Quality (ASQ) Survey Results
Capaian | Achievement Target | Target
Bandara
Airport 2022 2023 2023
Bandara I Gusti Ngurah Rai Bali
5,00 5,00 5,00
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
5,00 5,00 5,00
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
5,00 5,00 5,00
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman Sepinggan
Balikpapan 4,99 5,00 5,00
Sultan Aji Muhammad Sulaiman Sepinggan Airport Balikpapan
Bandara Frans Kaisiepo Biak
- - -
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
- - -
Sam Ratulangi Airport Manado
Bandara Adi Soemarmo Solo
4,99 5,00 5,00
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
- - -
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani Semarang
4,99 5,00 5,00
General Ahmad Yani Airport Semarang
Bandara Zainuddin Abdul Madjid Lombok
- - -
Zainuddin Abdul Madjid Airport Lombok
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Capaian | Achievement Target | Target
Bandara
Airport 2022 2023 2023
Bandara Pattimura Ambon
4,99 4,99 5,00
Pattimura Airport Ambon
Bandara El Tari Kupang
- - -
El Tari Airport Kupang
Bandara Internasional Yogyakarta Kulon Progo
5,00 5,00 5,00
Yogyakarta International Airport Kulon Progo
Tabel Rata-rata Hasil Survei
Table of Average Survey Results
Capaian | Achievement Target | Target
Jenis Survei
Type of Survey 2022 2023 2023
Pengukuran Airport Service Quality (ASQ) oleh Airports Council
International (ACI) di 8 bandara pada 2023
5,00 5,00 4,75
Airport Service Quality (ASQ) measurement by Airports Council
International (ACI) at 8 airports by 2023
Pengukuran Customer Satisfaction Index (CSI) oleh Indonesia
National Air Carriers Association (INACA) di 15 bandara
4,70 4,75 4,50
Customer Satisfaction Index (CSI) measurement by Indonesia
National Air Carriers Association (INACA) at 15 airports
Pemasaran dan Informasi Produk [OJK F.24] [G4-DMA]
Marketing and Product Information
PT Angkasa Pura I menerapkan prinsip pemasaran yang PT Angkasa Pura I applies transparent, informative, and clear
transparan, informatif, dan jelas untuk mengomunikasikan marketing principles to communicate services to partners.
layanan kepada para mitra. Perusahaan mempublikasikan tarif The company publishes service rates to partners related to
layanan kepada mitra terkait jasa kebandaraan melalui situs airport services through the company’s official website. Not
resmi perusahaan. Tak hanya itu, perusahaan turut melibatkan only that, the company also involves stakeholders and service
para pemangku kepentingan dan perwakilan pengguna jasa user representatives through a consultation process before
melalui proses konsultasi sebelum proses penyesuaian tarif jasa the airport service tariff adjustment process is carried out.
kebandaraan terlaksana. Untuk mendapatkan rekomendasi To get a recommendation for tariff setting by the Minister of
penetapan tarif oleh Menteri Perhubungan, PT Angkasa Pura Transportation, PT Angkasa Pura I must go through procedures
I harus melalui prosedur dari Kementerian Perhubungan from the Ministry of Transportation and the Coordinating
serta Kementerian Koordinator Bidang Kemaritiman dan Ministry for Maritime Affairs and Investment. The company
Investasi. Perusahaan menyampaikan penyesuaian tarif conveys the tariff adjustment to partners through official
tersebut kepada mitra melalui pemberitahuan resmi termasuk notification including socialization and the company needs to
sosialisasi dan perusahaan perlu melakukan pemantauan monitor its implementation. This process shows PT Angkasa
atas implementasinya. Proses ini menunjukkan komitmen PT Pura I’s commitment to the principle of fair and equal service.
Angkasa Pura I pada prinsip layanan yang adil dan setara. [GRI [GRI 3-3] [OJK F.17]
3-3] [OJK F.17]
Agar para pengguna jasa bandara dapat memanfaatkan To allow airport service users to utilize PT Angkasa Pura I
layanan PT Angkasa Pura I dengan optimal, perusahaan services optimally, the company promotes PT Angkasa Pura I
mempromosikan layanan PT Angkasa Pura I melalui berbagai services through various means, including:
cara, meliputi:
1. Berkomunikasi secara aktif dengan mitra maskapai 1. Actively Communicate with airline partners through visits
melalui kunjungan ke headquarter maskapai untuk
2023 Sustainability Report 223
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
mempromosikan potensi bandara-bandara PT Angkasa to airline headquarters to promote the potential of PT
Pura I serta mengetahui strategi operasional maskapai; Angkasa Pura I airports as well as knowing the airline’s
2. Melakukan kolaborasi dengan mitra maskapai terkait operational strategy;
aktivitas promosi penerbangan guna meningkatkan 2. Collaborate with airline partners regarding flight promotion
awareness publik atas layanan rute penerbangan baru; activities to increase public awareness of new flight route
3. Melaksanakan kegiatan gathering yang mengundang mitra services;
airline dan stakeholder terkait sebagai wadah penyampaian 3. Carrying out gathering activities that invite airline partners
aspirasi dan sharing informasi yang dapat mendukung and related stakeholders as a forum for conveying
pengembangan konektivitas di bandara-bandara PT aspirations and sharing information that can support the
Angkasa Pura I; development of connectivity at PT Angkasa Pura I airports;
4. Mengikuti kegiatan routes event seperti Routes Asia
di Chiang Mai, Thailand dan Route World di Istanbul 4. Participating in routes events such as Routes Asia in
Turki sebagai upaya berkelanjutan dalam melakukan Chiang Mai, Thailand and Route World in Istanbul Turkey
pengembangan rute dan pemasaran bandara yang as an ongoing effort in developing routes and marketing
dikelola oleh PT Angkasa Pura I kepada perusahaan airports managed by PT Angkasa Pura I to airline companies
maskapai yang beroperasi di luar negeri serta membangun operating abroad and building engagement with potential
engagement dengan para airline internasional potensial international airlines along with the rebound process of air
seiring dengan proses rebound konektivitas udara. connectivity.
5. Melaksanakan kegiatan airport workshop yang
berkolaborasi dengan para stakeholder di beberapa 5. Carrying out airport workshop activities in collaboration
bandara, kunjungan ke bandara kawasan Asia, dan with stakeholders at several airports, visits to Asian
kunjungan ke perusahaan maskapai di kawasan Cina airports, and visits to airline companies in the Chinese
terkait pengembangan konektivitas. region related to connectivity development.
6. Strategy meeting bersama pengelola bandara di kawasan
Asia Tenggara dan Australia terkait pelaksanaan program 6. Strategy meeting with airport managers in Southeast Asia
City Pair; and Australia regarding the implementation of the City Pair
7. Kegiatan slot conference domestic season S24, China program;
Southern & Xiamen Air Gathering, Inaca Festival 2023, 7. Domestic season S24 slot conference activities, China
inauguration ceremony untuk pembukaan rute baru Southern & Xiamen Air Gathering, Inaca Festival 2023,
selama tahun 2023 di seluruh bandara PT Angkasa Pura inauguration ceremony for the opening of new routes
I, strategy partnership bersama Rusky Airlines, Sovico during 2023 at all PT Angkasa Pura I airports, strategy
Group, Jeju Air, Strategi Nasional Pencegahan Korupsi partnership with Rusky Airlines, Sovico Group, Jeju Air,
(Stranas-PK), Kementerian Perhubungan, Lembaga National Strategy for Corruption Prevention (Stranas-PK),
National Single Window (LNSW) Kementerian Keuangan, Ministry of Transportation, National Single Window (LNSW)
Direktorat Jenderal Bea Cukai terkait implementasi Cargo Ministry of Finance, Directorate General of Customs related
Integrated System; to the implementation of Cargo Integrated System;
8. Memberikan Informasi fasilitas belanja dan makanan yang
ada di bandara yang dikelola PT Angkasa Pura I pada situs 8. Provide information on shopping and food facilities at
resmi PT Angkasa Pura I; airports managed by PT Angkasa Pura I on the official
9. Memberikan informasi peluang kerja sama untuk kegiatan website of PT Angkasa Pura I;
usaha terkait pelayanan penumpang pada situs resmi PT 9. Providing information on cooperation opportunities for
Angkasa Pura I dan media cetak; business activities related to passenger services on the
10. Melakukan program direct market sounding kepada mitra official website of PT Angkasa Pura I and printed media;
usaha potensial untuk menawarkan peluang kerja sama 10. Conducting direct market sounding programs to potential
untuk kegiatan usaha terkait pelayanan penumpang; business partners to offer cooperation opportunities for
11. Membuka peluang kerja sama pop up store di bandara; business activities related to passenger services;
11. Opening pop up store cooperation opportunities at the
12. Berpartisipasi dalam event-event internasional untuk airport;
memperluas network dan memperoleh calon mitra usaha 12. Participating in international events to expand the network
baru seperti event Airport FAB+Hospitality Award and and obtain potential new business partners such as the
Conference dan Tax Free World association; Airport FAB+Hospitality Award and Conference event and
13. Menyediakan space khusus untuk kegiatan usaha UMKM the Tax Free World association;
dalam rangka mempromosikan produk khas daerah; 13. Provide special space for MSME business activities in
14. Memberikan informasi fasilitas dan layanan di bandara order to promote regional specialty products;
melalui penyediaan informasi pada wifi landing page; 14. Provide information on facilities and services at the airport
through the provision of information on the wifi landing
15. Memberikan informasi perihal kegiatan kampanye page;
marketing / pemasaran melalui akun media sosial resmi, 15. Provide information regarding marketing campaign
TV display, dan aset digital lainnya; activities through official social media accounts, TV
16. Melakukan market sounding kepada mitra usaha potensial displays, and other digital assets;
untuk membuka peluang kerja sama; 16. Conduct market sounding to potential business partners
17. Berkolaborasi dengan mitra dalam melaksanakan thematic to open cooperation opportunities;
event serta kegiatan interaktif yang bertujuan meningkatkan 17. Collaborate with partners in carrying out thematic events
awareness dan customer experience di bandara. and interactive activities aimed at increasing awareness
and customer experience at the airport.
Dalam setiap promosi, PT Angkasa Pura I menjamin
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
penyampaian informasi yang mengedepankan nilai kejujuran, In every promotion, PT Angkasa Pura I guarantees the
transparansi, dan tanggung jawab, serta menghindari klaim- delivery of information that emphasizes the values of honesty,
klaim yang menipu dan diskriminatif. PT Angkasa Pura I transparency, and responsibility, and avoids deceptive and
berkomitmen untuk mematuhi seluruh peraturan perundangan discriminatory claims. PT Angkasa Pura I is committed to
yang berlaku di bidang pemasaran. Oleh sebab itu, pada complying with all applicable laws and regulations in the field
tahun pelaporan, tidak terjadi insiden baik ketidakpatuhan of marketing. Therefore, in the reporting year, there were no
terkait pemberian informasi layanan perusahaan maupun incidents of either non-compliance related to the provision
ketidakpatuhan terhadap komunikasi pemasaran. Seluruh of company service information or non-compliance with
informasi mengenai bisnis dan kerja sama usaha tertera dalam marketing communications. All information regarding business
situs resmi PT Angkasa Pura I, yakni www.ap1.co.id. [GRI 417- and business cooperation is listed on the official website of PT
1, 417-2, 417-3] Angkasa Pura I, namely www.ap1.co.id. [GRI 417-1, 417-2, 417-
3]
Selain itu, PT Angkasa Pura I juga mengedepankan kepatuhan
pada peraturan perundangan lain di bidang ekonomi dan Furthermore, PT Angkasa Pura I also prioritizes compliance with
sosial, sehingga pada tahun pelaporan tidak terdapat insiden other laws and regulations in the economic and social fields, so
ketidakpatuhan terhadap undang-undang dan peraturan di that there were no incidents of non-compliance with laws and
bidang sosial ekonomi lainnya. [GRI 419-1] regulations in other socio-economic fields in the reporting year.
[GRI 419-1]
Manajemen Keamanan Bandara [G4-DMA]
Airport Security Management
Saat ini, prioritas utama bagi operator bandara adalah menjaga Today, a top priority for airport operators is maintaining optimal
tingkat keamanan dan keselamatan yang optimal selama levels of security and safety during operations. This commitment
operasional. Komitmen ini semakin penting, mempertimbangkan is increasingly important, considering the growing complexity of
kompleksitas tugas yang terus berkembang. PT Angkasa the task. PT Angkasa Pura I faces the challenge of maintaining
Pura I menghadapi tantangan untuk menjaga keseimbangan a balance between ensuring high airport security and dealing
antara memastikan keamanan bandara yang tinggi dan with increasingly broad aspects, including pandemic handling.
menangani aspek yang semakin luas, termasuk penanganan To achieve this goal, PT Angkasa Pura I continues to develop
pandemi. Untuk mencapai tujuan ini, PT Angkasa Pura I advanced security and safety systems, while strengthening
terus mengembangkan sistem keamanan dan keselamatan preparedness in the face of potential disasters. The company’s
yang canggih, sembari memperkuat kesiapsiagaan dalam main focus is to achieve the zero-incident target in each of its
menghadapi potensi bencana. Fokus utama perusahaan adalah operations.
mencapai target nol insiden dalam setiap operasionalnya.
Melalui tekad kuat sebagai pengelola 15 (lima belas) bandara di Through strong determination as the manager of 15 (fifteen)
Indonesia, PT Angkasa Pura I berupaya memberikan layanan airports in Indonesia, PT Angkasa Pura I strives to provide
bandara berstandar internasional dengan penekanan kuat international standard airport services with a strong emphasis
pada aspek keamanan. Perwujudan keamanan terlihat mulai on security aspects. The realization of security can be seen from
dari penanganan bencana alam hingga pandemi Covid-19 the handling of natural disasters to the Covid-19 pandemic that
yang telah melanda selama tiga tahun terakhir. has hit over the past three years.
Kesiapan standard operating procedure (SOP) menandai The readiness of the standard operating procedure (SOP) marks
komitmen PT Angkasa Pura I untuk membangun bandara yang the commitment of PT Angkasa Pura I to build a safe airport in
aman pada Sistem Manajemen Keselamatan Bandara. Dalam the Airport Safety Management System. In an effort to overcome
upaya penanggulangan dan mitigasi risiko atas bencana alam, and mitigate the risks of natural disasters, PT Angkasa Pura
PT Angkasa Pura I berpedoman pada Dokumen Rencana I is guided by the Airport Disaster Management Plan (ADMP)
Mitigasi Bencana di Bandara (Airport Disaster Management and the Get Airport Ready Disaster (GARD) Guidebook. ADMP
Plan/ADMP) dan Buku Pedoman Bandar Udara Siaga Bencana documents are spread throughout PT Angkasa Pura I managed
(Get Airport Ready Disaster/GARD). Dokumen ADMP tersebar airports which include natural disaster mitigation programs for
di seluruh bandara kelolaan PT Angkasa Pura I yang mencakup earthquakes, volcanic eruptions, fires, and floods.
program mitigasi bencana alam baik gempa bumi, gunung
meletus, kebakaran, maupun banjir.
Sosialisasi ADMP dilaksanakan sebanyak minimal satu tahun ADMP socialization is carried out at least once a year to members
sekali kepada anggota Airport Emergency Committee (AEC). of the Airport Emergency Committee (AEC). AEC consists of
AEC terdiri dari berbagai pihak yang memiliki peran penting various parties that have an important role in an emergency or
dalam keadaan darurat atau bencana, termasuk anggota disaster, including internal members of PT Angkasa Pura I, the
internal PT Angkasa Pura I, Tentara Nasional Indonesia (TNI), Indonesian National Army (TNI), Perum LPPNPI, local police,
Perum LPPNPI, kepolisian daerah setempat, maskapai airlines, immigration, quarantine, and ground handling. These
2023 Sustainability Report 225
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
penerbangan, imigrasi, karantina, dan ground handling. AEC members are responsible for carrying out the mitigation
Anggota AEC ini bertanggung jawab untuk melaksanakan and evacuation process in accordance with their respective
proses mitigasi dan evakuasi sesuai dengan tugas dan fungsi duties and functions in the event of an emergency or disaster.
masing-masing apabila terjadi keadaan darurat atau bencana.
Selain program mitigasi bencana alam, PT Angkasa Pura I juga In addition to the natural disaster mitigation program, PT
memiliki Rencana Penanggulangan Keadaan Darurat Bandar Angkasa Pura I also has an Airport Emergency Plan (AEP).
Udara (Airport Emergency Plan/AEP). Program ini merupakan This program is a form of service to save lives and property
bentuk pelayanan untuk menyelamatkan jiwa dan harta dari from events and / or aircraft accidents at the airport and
kejadian dan/atau kecelakaan pesawat di bandara dan wilayah surrounding areas within a radius of 5 miles (± 8 kilometers)
sekitarnya dalam radius 5 mil (±8 kilometer) dari titik referensi from the airport reference point, as well as from accidents and
bandara, serta dari kecelakaan dan/atau kebakaran fasilitas / or fires at airport facilities. The airport director authorizes the
di bandara. Direktur bandara mengesahkan dokumen AEP AEP document that contains decision-making regarding the
yang memuat pengambilan keputusan terkait rincian dan details and implementation of actions in emergency situations.
pelaksanaan tindakan dalam situasi darurat . Dokumen AEP The AEP document contains coordination, communication,
berisi fungsi koordinasi, komunikasi, dan komando antara unit/ and command functions between units/agencies involved in
instansi yang terlibat dalam penanggulangan keadaan darurat emergency management at the airport and its surroundings up
di bandara dan sekitarnya hingga radius 5 mil (±8 kilometer) dari to a radius of 5 miles (±8 kilometers) from the airport reference
titik referensi bandara. Seluruh anggota komite penanggulangan point. All members of the aviation emergency management
keadaan darurat penerbangan, baik internal maupun eksternal, committee, both internal and external, must obtain a deepening
wajib memperoleh pendalaman atau sosialisasi mengenai or socialization of the AEP document.
dokumen AEP tersebut.
Untuk meningkatkan keamanan dan keselamatan penerbangan, To increase flight security and safety, PT Angkasa Pura I
PT Angkasa Pura I melaksanakan kegiatan simulasi keadaan conducts emergency simulation activities using various training
darurat dengan beberapa metode latihan, yaitu: approaches, including:
1. Latihan Tabletop 1. Tabletop Exercise
Sebelum latihan di lapangan, Latihan Tabletop menjadi Before the field exercise, Tabletop Exercise is a form of
suatu bentuk latihan simulasi strategi di suatu ruangan strategy simulation exercise in a room to test the ability of
untuk menguji kemampuan personel dalam mengambil personnel to make decisions in connection with rescue and
keputusan sehubungan dengan kegiatan pertolongan dan fire-fighting activities.
pemadaman kebakaran.
2. Latihan Skala Khusus 2. Partial Exercise
Bentuk latihan/uji coba dokumen rencana penanggulangan A form of exercise / trial of the emergency management plan
keadaan darurat yang melibatkan anggota komite yang document involving committee members at the airport to
berada di bandara guna menguji seluruh fasilitas, prosedur, test all facilities, procedures, and personnel competencies
dan kompetensi personel untuk menghadapi keadaan to deal with actual emergencies / alert.
darurat/siaga yang sebenarnya.
3. Latihan Modular 3. Modular Exercise
Bentuk latihan/uji coba dokumen rencana penanggulangan A form of exercise / trial of the emergency management
keadaan darurat berdasarkan modul latihan dengan plan document based on the exercise module by involving
melibatkan sebagian dari anggota komite baik di bandara some of the committee members both at the airport and in
maupun di sekitar bandara. the vicinity of the airport.
4. Latihan Skala Penuh 4. Full-Scale Exercise
Bentuk latihan/uji coba dokumen rencana penanggulangan A form of exercise / trial of the emergency management
keadaan darurat yang melibatkan semua anggota komite plan document involving all committee members in order to
dalam rangka menguji seluruh fasilitas, prosedur, dan test all facilities, procedures, and personnel competencies
kompetensi personel untuk menghadapi keadaan darurat/ to deal with an actual emergency / alert.
siaga yang sebenarnya.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Pertama kalinya, PT Angkasa Pura I gelar Latihan Penanggulangan Keadaan
Darurat di Bandara Internasional Yogyakarta Kulon Progo
For the first time, PT Angkasa Pura I held Emergency Response Training at Yogyakarta International Airport Kulon Progo
Pada 3 Agustus 2023, PT Angkasa Pura I menggelar latihan On August 3, 2023, PT Angkasa Pura I conducted a full-
Penanggulangan Keadaan Darurat (PKD) berskala penuh di scale Emergency Response Training (ERT) at Yogyakarta
Bandara Internasional Yogyakarta. Latihan PKD bertujuan International Airport. The ERT aims to test the capabilities
untuk menguji kemampuan dan kesigapan seluruh personel and readiness of all personnel and to evaluate the Standard
serta untuk menguji standard operating procedure (SOP) Operating Procedure (SOP) in the event of an emergency at the
ketika terjadi keadaan darurat di bandara. Latihan PKD airport. The ERT at Yogyakarta International Airport includes
di Bandara Internasional Yogyakarta mencakup tiga jenis three types of simulations: an aircraft accident exercise, a
simulasi, yakni simulasi kecelakaan pesawat terbang (aircraft bomb handling and aviation security threat exercise, and a
accident exercise), simulasi penanganan bom dan ancaman natural disaster response simulation.
keamanan penerbangan (security exercise), serta simulasi
tanggap bencana alam (airport disaster exercise).
Optimalisasi Kegiatan Operasional
Optimizaion of Operational Activities
Dalam rangka mengoptimalkan kegiatan operasional bandara, In order to optimize airport operations, PT Angkasa Pura I sets a
PT Angkasa Pura I menetapkan strategi restrukturisasi strategy of operational restructuring and cost optimization(cost
operasional dan optimalisasi biaya (cost leadership) dengan leadership) by implementing Traffic-based Operational
mengimplementasikan Manajemen Operasional berbasis Trafik Management (MOT) through operational scheme arrangements
(MOT) melalui pengaturan skema operasional mulai dari pre- starting from pre-operation, in-operation, and post-operation.
operation, in-operation, dan post-operation. Skema tersebut The scheme is contained in the form of mapping traffic
tertuang dalam bentuk pemetaan data trafik dan jam operasi data and operating hours to determine the configuration of
untuk menentukan konfigurasi kebutuhan operasi dari sisi operating needs in terms of facilities, operational areas, and
fasilitas, area operasional, dan SDM berdasarkan karakteristik human resources based on airport characteristics. Of course,
bandara. Tentunya, skema ini diterapkan tanpa menurunkan this scheme is implemented without reducing the Level of
Level of Services (LOS) sesuai dengan ketentuan yang berlaku. Services (LOS) in accordance with applicable regulations. The
Implementasi Manajemen Operasional berbasis Trafik (MOT) implementation of Traffic-based Operational Management
juga merupakan upaya implementasi kebijakan, meliputi: (MOT) is also an effort to implement policies, including:
1. Bidang Operasi 1. Operational Field
a. Pengaturan jam operasi; a. Setting hours of operation;
b. Pengaturan area operasi; dan b. Operation area settings; and
c. Pengaturan alat produksi. c. Arrangement of production equipment.
2. Bidang Teknik 2. Engineering Field
a. Perubahan sistem pemeliharaan dan perawatan a. Changes in facility maintenance and care systems:
fasilitas:
• Based on operating hours. • Based on operating hours.
• Based on number of utilization. • Based on number of utilizations.
• Based on assessment. • Based on assessment.
b. Perubahan sistem sewa fasilitas. b. Changes to the facility rental system.
3. Bidang SDM 3. HR Field
a. Pengaturan penugasan SDM; dan a. HR assignment arrangements; and
b. Penugasan multifungsi. b. Multifunctional assignment.
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
228 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 229
Page 230
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
PT Angkasa Pura I Raih Penghargaan Pengembangan UMKM
dalam Anugerah BUMN 2023
PT Angkasa Pura I Received Award for SME Development In The 2023 SOE Awards
PT Angkasa Pura I meraih penghargaan “Perusahaan BUMN PT Angkasa Pura I has been awarded the “SOE Company
Kategori Program Pengembangan UMKM” dalam ajang Category for SME Development Program” in the 12th SOE
Anugerah BUMN 2023 Tahun ke-12 yang diselenggarakan Awards 2023, organized by BUMN Track Magazine. In
oleh Majalah BUMN Track. Tidak hanya pengembangan addition to SME development through the funding distribution
UMKM melalui penyaluran pendanaan program TJSL, PT of the TJSL program, we also invite SME entrepreneurs to
Angkasa Pura I juga mengajak para pelaku usaha UMKM grow and expand through the provision of commercial space
untuk tumbuh dan berkembang melalui penyediaan space at the airports PT Angkasa Pura I manage. One of the flagship
komersial di bandara yang kami kelola. Salah satu program SME empowerment programs at PT Angkasa Pura I is at
unggulan pemberdayaan UMKM di bandara PT Angkasa Yogyakarta International Airport. In this airport, which serves
Pura I adalah Bandara Internasional Yogyakarta. Di bandara as the main air gateway to the Special Region of Yogyakarta
yang merupakan pintu gerbang udara utama menuju Daerah and also the Borobudur Super Priority Tourism Destination
Istimewa Yogyakarta dan juga kawasan Destinasi Pariwisata (DPSP) area, PT Angkasa Pura I provides SME areas within the
Super Prioritas (DPSP) Borobudur tersebut, PT Angkasa largest airports in Indonesia with a total area of 2,294 square
Pura I menyediakan area UMKM dalam bandara terbesar meters. The SME area is divided into two zones, namely
di Indonesia dengan total luas 2.294 meter persegi. Area the Tugu Malioboro Area and the Kotagede Market Gallery.
UMKM tersebut terbagi menjadi dua area, yakni Kawasan This award is a testament to the company’s commitment to
Tugu Malioboro dan Galeri Pasar Kotagede. Penghargaan realizing SME development programs at airports managed by
yang PT Angkasa Pura I terima ini merupakan wujud apresiasi PT Angkasa Pura I.
atas komitmen perusahaan dalam mewujudkan program
pengembangan UMKM di bandara-bandara yang dikelola
oleh PT Angkasa Pura I.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tanggung Jawab Sosial dan Lingkungan (TJSL)
Social and Environmental Responsibility (TJSL)
PT Angkasa Pura I menjadikan masyarakat dan PT Angkasa Pura I considers the community and its welfare
kesejahteraannya sebagai salah satu fokus utama dalam upaya as one of the main focuses in its efforts to create a sustainable
menciptakan bisnis perusahaan yang berkesinambungan. business. The company believes that business success must
Perusahaan ini meyakini bahwa kesuksesan bisnis harus always accompany the provision of benefits to the surrounding
senantiasa menyertai pemberian manfaat kepada masyarakat community. In this context, PT Angkasa Pura I firmly supports the
sekitarnya. Dalam konteks ini, PT Angkasa Pura I dengan development of the local economy through the implementation
tegas mendukung perkembangan ekonomi lokal melalui of the Social and Environmental Responsibility (TJSL) Program.
pelaksanaan Program Tanggung Jawab Sosial dan Lingkungan The TJSL program is a form of the company’s commitment
(TJSL). Program TJSL menjadi bentuk komitmen perusahaan to promote sustainable development by providing positive
untuk memajukan pembangunan yang berkelanjutan dengan impacts in the economic, social, and environmental domains.
memberikan dampak positif dalam ranah ekonomi, sosial, dan
lingkungan.
Sebagai bagian dari Badan Usaha Milik Negara (BUMN), As part of a State-Owned Enterprise (SOE), the implementation
pelaksanaan kegiatan TJSL PT Angkasa Pura I mengacu pada of PT Angkasa Pura I’s CSR activities refers to the Regulation of
Peraturan Menteri BUMN Nomor PER-6/MBU/09/2022 tentang the Minister of SOEs Number PER-6/MBU/09/2022 concerning
Perubahan atas Peraturan Menteri Badan Usaha Milik Negara Amendments to the Regulation of the Minister of State-Owned
Nomor PER-05/MBU/04/2021 tentang Program Tanggung Enterprises Number PER-05/MBU/04/2021 concerning Social
Jawab Sosial dan Lingkungan Badan Usaha Milik Negara and Environmental Responsibility Programs of State-Owned
serta Peraturan Menteri Badan Usaha Milik Negara Republik Enterprises and the Regulation of the Minister of State-Owned
Indonesia Nomor PER-1/MBU/03/2023 Tentang Penugasan Enterprises of the Republic of Indonesia Number PER-1/
Khusus dan Program Tanggung Jawab Sosial dan Lingkungan MBU/03/2023 concerning Special Assignments and Social
Badan Usaha Milik Negara. Melalui pelaksanaan Program TJSL, and Environmental Responsibility Programs of State-Owned
perusahaan berharap dapat memberikan kontribusi dalam Enterprises. Through the implementation of the TJSL Program,
pengembangan dan pemberdayaan masyarakat. Hal ini tidak the company hopes to contribute to community development
hanya bermanfaat bagi masyarakat, tetapi juga memperkuat and empowerment. This not only benefits the community, but
hubungan antara PT Angkasa Pura I dengan masyarakat. also strengthens the relationship between PT Angkasa Pura
Kegiatan TJSL PT Angkasa Pura I berlandaskan pada visi dan I and the community. PT Angkasa Pura I’s CSR activities are
misi berikut: [GRI 3-3] based on the following vision and mission: [GRI 3-3]
Visi [GRI 2-23]
Vision
Menjadi penyelenggara TJSL yang mampu mendorong pertumbuhan usaha kecil
menjadi usaha tangguh dan mandiri, serta mampu meningkatkan kesejahteraan
masyarakat.
Becoming a TJSL organizer that is able to encourage the growth of small businesses
into strong and independent businesses and is able to improve the welfare of the
community.
Misi
Mission
1. Meningkatkan kemampuan usaha kecil sehingga menjadi tangguh dan mandiri;
2. Menciptakan sinergi dengan BUMN lain;
3. Meningkatkan kualitas lingkungan sosial masyarakat, terutama di sekitar wilayah kerja perusahaan.
1. Improve the ability of small businesses to become resilient and independent;
2. Creating synergy with other SOEs;
3. Improving the quality of the community’s social environment, especially around the company’s working area.
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Struktur Tata Kelola TJSL [GRI 413-1]
Governance Structure of TJSL
Sejalan dengan ketentuan Peraturan Menteri BUMN, PT In accordance with the provisions of the Regulation of the
Angkasa Pura I mengelola Program Tanggung Jawab Sosial dan Minister of SOEs, PT Angkasa Pura I manages the Social and
Lingkungan (TJSL) yang terdiri dari dua aspek, yaitu Pendanaan Environmental Responsibility ( TJSL) Program which consists of
Usaha Mikro dan Usaha Kecil (PUMK) dan Tanggung Jawab two aspects, namely Funding for Micro and Small Enterprises
Sosial dan Lingkungan. PT Angkasa Pura I menunjukkan (PUMK) and Social and Environmental Responsibility. PT
keseriusannya dalam menjalankan Program TJSL dengan Angkasa Pura I shows its seriousness in running the TJSL
mendirikan departemen khusus, yaitu Departemen Corporate Program by establishing a special department, namely the
Social Responsibility (CSR). Departemen CSR berada di bawah Corporate Social Responsibility (CSR) Department. The CSR
unit kerja General Services and Corporate Social Responsibility. Department is under the General Services and Corporate Social
Unit kerja tersebut berada di bawah pengawasan Direktur Responsibility work unit. The work unit is under the supervision
Human Capital. Beberapa hal yang menjadi tanggung jawab of the Director of Human Capital. Some of the responsibilities
tim pelaksana TJSL dan PUMK adalah melakukan penilaian, of the TJSL and PUMK implementation team are to assess,
pengawasan, dan evaluasi terkait dampak dari seluruh kegiatan supervise, and evaluate the impact of all PT Angkasa Pura I
PT Angkasa Pura I terhadap masyarakat, baik dampak activities on the community, both environmental and social
lingkungan maupun sosial. impacts.
Program TJSL [GRI 203-1] [OJK F.25]
TJSL Programs
PT Angkasa Pura I terus berupaya meningkatkan kesejahteraan PT Angkasa Pura I continuously strives to improve the welfare
masyarakat melalui Program TJSL berupa dukungan dalam of the community through the TJSL Program in the form of
perbaikan infrastruktur, fasilitas umum, serta pemberian bantuan support in infrastructure improvement, public facilities, as well
untuk mengatasi bencana alam dan berbagai keperluan lainnya. as providing assistance to overcome natural disasters and
PT Angkasa Pura I telah menyumbangkan total bantuan dan various other needs. PT Angkasa Pura I has donated a total
program TJSL sejak tahun 1992 sebesar Rp353.360.814.822. of Rp353,360,814,822. in aid and TJSL programs since 1992.
Pada tahun ini, PT Angkasa Pura I telah memberikan bantuan In this year, PT Angkasa Pura I has provided assistance of
sebesar Rp18.012.463.722. untuk mendukung program Rp18,012,463,722. to support programs in accordance with
yang sesuai dengan 17 Tujuan Pembangunan Berkelanjutan, the 17 Sustainable Development Goals, with the following
rinciannya sebagai berikut: details:
Tabel Penyaluran Dana TJSL Tahun 2023 (dalam ribuan Rupiah)
Table of Distribution of TJSL Funds in 2023 (in thousands of Rupiah)
TPB RKA Tahun 2023 (Rp) Real Tahun 2023 (Unaudited) (Rp) Persentase Capaian Real/RKA
No
SDGs RKA for the Year 2023 (Rp) Real for the Year 2023 (Unaudited) (Rp) Percentage of Achievement Real/RKA
(1) (2) (3) (4) (5)=(4)/(3)
A PILAR SOSIAL | SOCIAL PILLARS
1 TPB 1 | SDG 1 320.000.000 102.588.400 32,06%
2 TPB 2 | SDG 2 910.000.000 3.261.899.802 358,45%
3 TPB 3 | SDG 3 1.430.000.000 2.418.177.177 169,10%
4 TPB 4 | SDG 4 5.297.208.762 3.442.925.379 65,00%
B PILAR EKONOMI | ECONOMIC PILLARS
1 TPB 8 | SDG 8 15.848.000.000 16.101.811.446 101,60%
2 TPB 9 | SDG 9 - - -
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
TPB RKA Tahun 2023 (Rp) Real Tahun 2023 (Unaudited) (Rp) Persentase Capaian Real/RKA
No
SDGs RKA for the Year 2023 (Rp) Real for the Year 2023 (Unaudited) (Rp) Percentage of Achievement Real/RKA
(1) (2) (3) (4) (5)=(4)/(3)
3 TPB 10 | SDG 10 - - -
C PILAR LINGKUNGAN | ENVIRONMENTAL PILLARS
1 TPB 6 | SDG 6 - 100.000.000 -
2 TPB 11 | SDG 11 8.406.791.238 6.692.507.900 79,61%
3 TPB 12 | SDG 12 250.000.000 122.852.000 49,14%
4 TPB 13 | SDG 13 - - -
5 TPB 14 | SDG 14 190,000,000 92.445.589 48,66%
6 TPB 15 | SDG 15 30,000,000 252.256.029 840,85%
D PILAR HUKUM & TATA KELOLA | LEGAL & GOVERNANCE PILLAR
1 TPB 16 | SDG 16 50.000.000 25.000.000 50,00%
Total 32.732.000.000 32.612.463.722 99,63%
Pilar Sosial
Social Pillar
1. Program Bantuan Korban Bencana Alam 1. Disaster Victim Assistance Program
Selama tahun 2023, PT Angkasa Pura I telah berpartisipasi During 2023, PT Angkasa Pura I participated in providing
dalam memberikan bantuan kepada korban bencana assistance to disaster victims, namely flood victims in
alam, yaitu kepada korban banjir di Kabupaten Langkat Langkat Semarang and Manado, as well as earthquake
Semarang dan Manado serta kepada korban gempa victims in Maluku Regency. This assistance is expected to
bumi di Kabupaten Maluku. Bantuan ini diharapkan dapat alleviate the burden of disaster victims. The aid was given
meringankan beban para korban bencana yang dialami. directly to victim representatives and through coordinators
Bantuan diberikan langsung kepada perwakilan korban appointed by the Ministry of SOEs. Throughout 2023,
serta melalui koordinator yang ditunjuk oleh Kementerian the company distributed disaster relief to 166 people in
BUMN. Selama tahun 2023, perusahaan telah menyalurkan Manado and several disaster victim posts in Semarang
bantuan bencana alam kepada 166 orang di Manado dan and Solo, with a total assistance value of Rp102,588,400.
beberapa posko korban bencana di Semarang dan Solo
dengan nilai total bantuan sebesar Rp 102.588.400.
2. Angkasa Pura Berbagi 2. Angkasa Pura Berbagi
PT Angkasa Pura I telah menyalurkan bantuan melalui PT Angkasa Pura I distributed aid through the Angkasa
program Angkasa Pura Berbagi berupa paket sembako Pura Shares program in the form of staple food packages
bagi masyarakat kurang mampu di sekitar bandara dalam for underprivileged communities around the airports
rangka hari raya Idul Fitri. Total bantuan yang diberikan during the Eid al-Fitr holiday. The total aid given amounted
sebesar Rp1.330.263.802. to Rp1,330,263,802.
3. Program Pelayanan Kesehatan Keliling 3. Mobile Health Service Program
Pelayanan Kesehatan Keliling (Yankesling) merupakan The Mobile Health Service (Yankesling) is a flagship
program unggulan PT Angkasa Pura I yang telah program of PT Angkasa Pura I that has been implemented
dilaksanakan mulai 2013. Bantuan yang diberikan dalam since 2013. Assistance provided in this program includes
program ini meliputi pemeriksaan gratis bagi ibu hamil free examinations for pregnant women and infants/
dan juga bayi/balita dan pengobatan gratis bagi warga toddlers, as well as free medical treatment for other
lainnya. Selain itu, PT Angkasa Pura I juga memberikan residents. Additionally, PT Angkasa Pura I also provided
Paket Makanan Tambahan (PMT) bagi ibu hamil dan juga Supplementary Food Packages (PMT) for pregnant women
bayi/balita yang terindikasi kurang gizi. Hal tersebut untuk and infants/toddlers who are indicated to be malnourished.
menanggulangi jumlah masyarakat dengan tingkat stunting This is to address the number of people with stunting and
dan kurang gizi di sekitar wilayah kerja perusahaan. Selama malnutrition in the company’s working areas. During 2023,
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
2023, program Yankesling telah dilaksanakan di 13 kantor the Yankesling program was implemented in 13 branch
cabang dengan total bantuan senilai Rp1.074.001.966. offices with a total assistance value of Rp1,074,001,966.
4. Beasiswa DIII Kebandarudaraan (CID) 4. Diploma III in Aviation Scholarship (CID)
Pada Tahun 2019, PT Angkasa Pura I menginisiasi In 2019, PT Angkasa Pura I initiated the TJSL Program,
Program TJSL yaitu beasiswa DIII Kebandarudaraan which is a Diploma III in Aviation scholarship for outstanding
bagi siswa/I berprestasi yang tinggal di sekitar wilayah students residing in the company’s working areas. This
kerja. Program ini diberikan bagi siswa/siswi lulus seleksi program is awarded to students who pass the selection
yang dilaksanakan oleh tim dari perusahaan. Konsep conducted by the company’s team. The concept of this
program ini adalah dengan memberikan beasiswa penuh program is to provide full scholarships to students to study
kepada para siswa untuk dapat berkuliah di Universitas at Mataram University, Lombok, majoring in Tourism with a
Mataram Lombok pada jurusan Pariwisata konsentrasi concentration in Aviation.
Kebandarudaraan.
Selain itu, perusahaan juga memberikan fasilitas berupa Additionally, the company also provides self-development
pengembangan diri dalam bentuk kursus bahasa Inggris, facilities in the form of English language courses, mental,
program pembinaan mental, fisik dan disiplin, yang physical, and discipline coaching programs in collaboration
bekerja sama dengan TNI serta program pengembangan with the Indonesian National Armed Forces (TNI), as well
diri lainnya seperti kegiatan bakti sosial, pembinaan soft as other self-development programs such as social service
skill dan pembinaan keagamaan. Tahun ini sudah terdapat activities, soft skills training, and religious guidance. This
58 mahasiswa yang terdiri dari 29 siswa/batch, yang year, there are 58 students consisting of 29 students per
mana target awal 60 mahasiswa atau 30 siswa/batch. batch, out of the initial target of 60 students or 30 students
siswa/siswi tersebut berasal dari masyarakat dari sekitar per batch. These students come from communities
13 kantor cabang PT Angkasa Pura I. Total realisasi dana around 13 PT Angkasa Pura I branch offices. The total
atas program ini selama tahun 2023 adalah sebesar realized funds for this program during 2023 amounted to
Rp1.413.063.809. Rp 1,413,063,809.
5. Program Bantuan Penunjang Pendidikan untuk 5. Support Program for Education Aids for Disabilities
Disabilitas
Dalam rangka memperingati Hari Ulang Tahun (HUT) ke- In commemoration of PT Angkasa Pura I’s 59th anniversary,
59 PT Angkasa Pura I, perusahaan memberikan bantuan the company provided assistance to disabled students
kepada para siswa/siswi difabel dan juga sekolah khusus and special schools for the disabled. The aid included
difabel. Bantuan yang diberikan antara lain berupa alat hearing aids (adaptive devices), educational facilities for
bantu dengar (adaptive device), fasilitas pendidikan Special Needs Education (desks, teaching aids, musical
untuk SLB (meja, alat peraga, alat musik, dan lain-lain), instruments, etc.), wheelchairs, and canes for the visually
kursi roda, serta tongkat untuk tuna netra total biaya impaired, with a total realized cost of Rp353,074,400.
yang direalisasikan untuk program ini adalah sebesar
Rp353.074.400.
Pilar Ekonomi
Economic Pillar
1. Pembinaan UMKM Binaan Perusahaan 1. Fostered MSMEs
Sebagai bentuk tanggung jawab perusahaan terhadap As part of the company’s responsibility towards fostered
UMK Binaan perusahaan dan bentuk dukungan atas MSMEs and in support of SDGs’s Priority Program in the
Program Prioritas TPB di bidang pengembangan UMK, MSME development sector, during 2023, the company
selama tahun 2023 perusahaan telah melibatkan 81 UMK engaged 81 fostered MSMEs in mentoring activities.
Binaan dalam kegiatan pembinaan. Kegiatan tersebut These activities consisted of:
terdiri dari:
1. Pembinaan Pameran 1. Exhibition Mentorship
Bazar UMKM untuk Indonesia (17 UMK Binaan), MSMEs bazaar for Indonesia (17 Fostered MSMEs),
pameran Inacraft (8 UMK Binaan), pameran di Inacraft exhibition (8 Fostered MSMEs), exhibitions in
Tangerang (1 UMK Binaan), pameran Manado High Tangerang (1 Fostered MSME), Manado High Street
Street (2 UMK Binaan), dan pameran UMKM MotoGP exhibition (2 Fostered MSMEs), and MSME MotoGP
Mandalika (1 UMK Binaan). Mandalika exhibition (1 Fostered MSME).
2. Pembinaan Pelatihan 2. Training Mentorship
Pelatihan Sarinah Pandu (6 UMK Binaan) dan Sarinah Pandu training (6 Fostered MSMEs) and Go
Pelatihan Go Digital (40 UMK Binaan). Digital training (40 Fostered MSMEs).
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
3. Pembinaan Pengembangan UMK Binaan 3. Fostered MSME Development Mentorship
Program Baik Bersama dalam bentuk sertifikasi Halal Baik Bersama program in the form of Halal certification
(3 UMK Binaan) dan sertifikasi lainnya (3 UMK Binaan). (3 Fostered MSMEs) and other certifications (3
Fostered MSMEs).
Total biaya yang dikeluarkan untuk kegiatan tersebut The total cost incurred for these activities was Rp
adalah Rp1.340.592.946. 1,340,592,946.
2. Pengembangan Pariwisata - Rehabilitasi Perahu 2. Tourism Development - Rehabilitation of Rammang
Rammang-Rammang Rammang Boats
Bantuan rehabilitasi perahu di area wisata Gunung Assistance in rehabilitating boats in the Rammang-
Kars Rammang-Rammang bertujuan untuk menambah Rammang Mountain Karst tourist area aims to create jobs
lapangan kerja masyarakat dan memberikan kenyamanan for the local community and provide comfort for tourists
terhadap wisatawan yang datang ke lokasi wisata visiting the tourist location. This aid was provided directly
tersebut. Bantuan ini diberikan langsung kepada pengelola to the managers of the Rammang-Rammang tourist
taman wisata Rammang-Rammang dengan nilai bantuan park with an aid value of Rp 25,000,000 handed over in
Rp25.000.000 yang diserahkan pada bulan Desember December 2023.
2023.
Pilar Lingkungan
Environmental Pillar
1. Penanaman Pohon dan Mangrove 1. Tree and Mangrove Planting
Program penanaman pohon dilaksanakan di beberapa The tree planting program was carried out in several
kantor cabang dan kantor pusat PT Angkasa Pura I. Sebagai branch offices and the central office of PT Angkasa Pura
wujud kepedulian perusahaan terhadap lingkungan, PT I. As a manifestation of the company’s concern for the
Angkasa Pura I telah menanam 1.278 pohon dan 3.825 environment, PT Angkasa Pura I has planted 1,278 trees
mangrove. Penanaman pohon dilaksanakan di kantor and 3,825 mangroves. Tree planting was carried out at the
pusat, Bandara Sam Ratulangi Manado, Bandara Jenderal central office, Sam Ratulangi Airport Manado, Ahmad Yani
Ahmad Yani Semarang, Bandara Sentani Jayapura, dan Airport Semarang, Sentani Airport Jayapura, and Frans
Bandara Frans Kaisiepo Biak. Sedangkan mangrove Kaisiepo Airport Biak. Meanwhile, mangroves were planted
ditanam di Bandara Sam Ratulangi Manado dan Bandara at Sam Ratulangi Airport Manado and I Gusti Ngurah Rai
I Gusti Ngurah Rai Bali. Total bantuan yang diberikan Airport Bali. The total aid provided for the program was Rp
untuk program adalah sebesar Rp286.356.868 yang 286,356,868 implemented throughout 2023.
dilaksanakan sepanjang tahun 2023.
2. Transplantasi Terumbu Karang 2. Coral Transplantation
Program transplantasi terumbu karang adalah program The coral transplantation program is a sustainable
yang berkelanjutan yang telah dilaksanakan oleh program that has been carried out by PT Angkasa Pura
PT Angkasa Pura I sejak tahun 2017 khususnya di I since 2017, especially in the Maluku Islands. During
kepulauan Maluku. Selama 2023, PT Angkasa Pura telah 2023, PT Angkasa Pura conducted coral transplantation
melaksanakan kegiatan transplantasi terumbu karang di activities at Laha Ambon Beach with a value of Rp
Pantai Laha Ambon dengan nilai Rp 26.743.000 dengan 26,743,000, planting a total of 150 coral fragments. The
jumlah fragmen yang ditanam sebanyak 150 fragmen calculated SROI value from this program is 19.18 points.
terumbu karang. Hasil perhitungan nilai SROI dari program The impacted stakeholders targeted for calculation are the
ini adalah sebesar 19,18 point. Stakeholder terdampak Laha Dive Packer diving community, tourists, PT Angkasa
yang menjadi target perhitungan adalah komunitas Pura I, and airline companies. Data collection methods
diving Laha Dive Packer, wisatawan, PT Angkasa Pura I, were conducted in direct collaboration with the Laha Dive
dan perusahaan maskapai. Metode pengumpulan data Packer diving community.
dilaksanakan langsung bekerja sama dengan komunitas
diving Laha Dive Packer.
3. PT Angkasa Pura I Bijak Olah Sampah (Siap BOS) 3. PT Angkasa Pura I Bijak Olah Sampah (Siap BOS)
Sebagai realisasi program Go Green, PT Angkasa Pura As part of the Go Green program, PT Angkasa Pura I
I melaksanakan bantuan budidaya maggot di sekitar implemented maggot cultivation assistance in the vicinity
wilayah kerja Bandara Jenderal Ahmad Yani Semarang. of Ahmad Yani Airport Semarang. In this program, aid
Pada program tersebut, penerima bantuan dapat recipients can process waste obtained from Ahmad Yani
2023 Sustainability Report 235
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
mengolah sampah yang didapat dari Bandara Ahmad Yani Airport Semarang, which is the company’s step towards
Semarang yang merupakan langkah perusahaan untuk supporting sustainability principles in waste management.
mendukung prinsip keberlanjutan dalam pengelolaan The aid provided includes a 3-wheel vehicle for waste
sampah. Bantuan yang diberikan berupa kendaraan roda transport, a 50-kilogram maggot drying machine for each
3 untuk mengangkut sampah, mesin pengering maggot drying cycle, a 1000-watt generator, other equipment,
berkapasitas 50 kilogram untuk sekali pengeringan, and operational costs for 3 months, with a total aid of Rp
genset 1000 watt, perlengkapan lainnya serta biaya 111,750,000.
operasional untuk 3 bulan dengan total bantuan sebesar
Rp111.750.000.
Hasil perhitungan SROI atas program ini adalah sebesar The SROI result for this program is 1.86 points. The
1,86 point. Metode perhitungan yang digunakan adalah calculation method used is forecasting with assumptions
forecasting dengan asumsi dampak yang diharapkan about the expected impacts of this program. Stakeholders
atas adanya program ini. Stakeholder yang menjadi target targeted for calculation in this program are PT Angkasa
perhitungan dalam program ini adalah PT Angkasa Pura I Pura I and the aid recipient community.
dan komunitas penerima bantuan.
4. Bantuan Konservasi Bekantan di Pulau Curiak 4. Conservation Aid for Bekantan on Curiak Island
Bentuk bantuan yang diberikan adalah pembangunan The aid provided includes the construction of a Ground
Space Ground untuk spot edukasi dan titian 10 untuk Space for educational spots and a 10-foot bridge for the
area konservasi Bekantan di Pulau Curiak, bantuan Bekantan conservation area on Curiak Island, the aid was
diserahkan langsung kepada Yayasan Sahabat Bekantan handed over directly to the Indonesian Bekantan Friends
Indonesia. Penyaluran bantuan ini bertujuan untuk Foundation. The distribution of this aid aims to facilitate
mempermudah aktivitas konservasi bekantan dengan nilai Bekantan conservation activities with an aid value of Rp
bantuan sebesar Rp50.000.000. Bantuan dilaksanakan 50,000,000. The aid was implemented in December 2023.
pada Desember 2023. Pengelola area konservasi telah The conservation area managers have felt the benefits of
merasakan manfaat bantuan ini dan mendukung adanya this aid and support continued assistance for the future.
bantuan berkelanjutan untuk masa yang akan datang.
Pilar Hukum dan Tata Kelola
Legal and Governance Pillar
1. Sosialisasi Kekerasan Anak dan Perempuan 1. Child and Women Violence Socialization
Program sosialisasi ini bekerja sama dengan LBH APIK This socialization program collaborated with the LBH APIK
Kramat Jati Jakarta Timur. Sosialisasi dilaksanakan di Kramat Jati East Jakarta. The socialization was conducted
Ciracas dengan menyasar peserta sosialisasi 50 warga in Ciracas, targeting 50 Ciracas residents, most of whom
Ciracas yang mayoritas perempuan. Tujuan program ini are women. The goal of this program is to raise awareness
adalah untuk membangun kesadaran para perempuan dan among women and children about potential violence
anak terhadap kekerasan yang mungkin akan menimpa against them. The total aid provided for this activity was
pada perempuan dan anak-anak. Total bantuan yang Rp 25,000,000.
diberikan untuk kegiatan ini adalah sebesar Rp25.000.000.
236 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Evaluasi Program TJSL
Evaluation of TJSL Program
PT Angkasa Pura I memandang bahwa keberhasilan investasi PT Angkasa Pura I believes that the success of social investment
sosial tidak semata-mata tergantung pada jumlah bantuan atau does not solely depend on the amount of assistance or program
implementasi program, tetapi juga dari sejauh mana kegiatan implementation, but also on the extent to which these activities
tersebut dapat menghasilkan dampak positif bagi masyarakat. can produce a positive impact on society. The company
Perusahaan membuka layanan pengaduan masyarakat dari opens a public complaint service from the Head Office Service
Departemen Service Design and Experience Kantor Pusat Design and Experience Department by providing Contact
dengan menyediakan Contact Center Angkasa Pura 172. Center Angkasa Pura 172. The Contact Center receives input,
Contact Center tersebut menerima masukan, informasi, dan information, and complaints from the community through
keluhan masyarakat melalui berbagai saluran komunikasi various communication channels as follows: [GRI 413-1] [OJK
sebagai berikut: [GRI 413-1] [OJK F.24] F.24]
1. Contact Center Angkasa Pura 172 1. Contact Center Angkasa Pura 172
2. Formulir Suara Pelanggan di Customer Service Desk 2. Customer Voice Form at Customer Service Desk
3. Layanan Pelanggan 3. Customer Service
4. Surat elektronik (cc172@ap1.co.id) 4. Electronic mail (cc172@ap1.co.id)
5. Media Sosial (Twitter, Instagram, dan Facebook) 5. Social Media (Twitter, Instagram, and Facebook)
6. Live Chat 6. Live Chat
Pada 2023, PT Angkasa Pura I melakukan pengukuran In 2023, PT Angkasa Pura I measured the Social Return on
Social Return on Investment (SROI) terhadap 4 program Investment (SROI) for the 4 flagship programs that have been
unggulan yang telah dilaksanakan. SROI adalah sebuah implemented. SROI is an approach used to measure the social,
pendekatan yang digunakan untuk mengukur nilai sosial, economic, and environmental values resulting from an activity.
ekonomi, dan lingkungan yang dihasilkan dari suatu kegiatan. With this method, the company can analyze the impact felt by
Melalui penggunaan metode tersebut, perusahaan dapat stakeholders, including the company itself, as a result of the
menganalisis dampak yang dirasakan oleh para pemangku implementation of a program, and can compare the value of the
kepentingan, termasuk perusahaan itu sendiri, sebagai akibat impact with the investment that has been spent.
dari pelaksanaan suatu program, dan dapat membandingkan
nilai dampak tersebut dengan investasi yang telah dikeluarkan.
Hasil SROI disajikan melalui tabel sebagai berikut: SROI results are presented in the table below:
Nama Program Nilai SROI
Program Name SROI Value
Injourney Hospitality House (IHH) 8,20
Sarinah Pandu 2,34
Aksi PT Angkasa Pura I Bijak Olah Sampah (SIAP BOS) “Budidaya Maggot” 1,86
Transplantasi Terumbu Karang
19,18
Coral Transplantation
PT Angkasa Pura I belum melakukan penilaian atas dampak PT Angkasa Pura I has not assessed the social and
sosial dan lingkungan secara khusus dari keterlibatan environmental impacts specifically from the involvement of
masyarakat lokal. Sejauh ini, tidak terdapat dampak aktual local communities. So far, there are no actual and significant
dan negatif yang signifikan dari aktivitas di lokasi operasional negative impacts from activities at the company’s operational
perusahaan terhadap masyarakat lokal. [GRI 413-2] [OJK F.23] sites on local communities. [GRI 413-2] [OJK F.23]
2023 Sustainability Report 237
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Program Pendanaan UMK [GRI 203-2] [OJK F.25]
MSE Funding Program
Program Pendanaan UMK adalah program untuk meningkatkan The MSE Funding Program is a program to improve the
kemampuan usaha mikro dan usaha kecil agar menjadi tangguh ability of micro and small businesses to become resilient and
dan mandiri. Program pendanaan yang dilakukan oleh PT independent. The funding program conducted by PT Angkasa
Angkasa Pura I bertujuan untuk membantu mengembangkan Pura I aims to help develop the business of the surrounding
usaha masyarakat sekitar, ekonomi daerah setempat, dan community, the local economy, and provide employment
memberikan lapangan pekerjaan di wilayah tersebut. Selain in the region. In addition, the realization of the company’s
itu, perwujudan komitmen perusahaan untuk berperan dalam commitment to play a role in building small business partners
membangun mitra usaha kecil di setiap area operasional in each operational area is seen through the provision of capital
terlihat melalui pemberian pinjaman modal dan adanya loans and coaching. The partnership program is not only the
pembinaan. Program kemitraan tidak hanya menjadi jawaban answer to improving the regional economy, but also improving
untuk peningkatan ekonomi daerah, tetapi juga meningkatkan the economy on a national scale with a wider impact.
perekonomian dalam skala nasional dengan dampak yang
lebih luas.
Pada akhir 2023, PT Angkasa Pura I mencatat total mitra At the end of 2023, PT Angkasa Pura I recorded a total of
binaan sebanyak 14.845 mitra dari 8 sektor usaha, dengan 14,845 fostered partners from 8 business sectors, with a total
total pemberian pinjaman sebesar Rp483.046.749.655. loan provision of Rp483,046,749,655.
Total Besaran Dana Program Pendanaan UMK (dalam ribuan Rupiah)
Total Funding Amount of MSE Funding Program (in thousands of Rupiah)
Tahun Dana Tersedia Dana Disalurkan Efektivitas
Year Available Fund Funds Distributed Effectivity
2023 16.545.775 14.600.000 88,24%
2022 19.580.651 18.612.000 95,05%
2021 18.594.578 17.540.000 94,33%
Jumlah Penyaluran Pinjaman Pendanaan UMK (dalam ribuan Rupiah)
Total Distribution of MSE funding loans (in thousands of Rupiah)
Penyaluran | Distribution Akumulasi | Accumulation
Tahun
Year Jumlah Mitra Nilai Jumlah Mitra Nilai
Number of Partners Amount Number of Partners Amount
2023 1* 14.600.000 14.845* 483.046.750
2022 138* 18.612.000 14.844* 470.446.750
2021 161* 17.540.000 14.706* 449.826.749
Catatan: Notes:
*Jumlah mitra binaan yang diakui dalam penyaluran kepada lembaga penyalur *The number of fostered partners recognized in the distribution to the channeling
hanya mitra dari entitas perusahaan yang menjadi Lembaga Penyalur Dana PUMK institution is only the partners of the corporate entity that becomes the PUMK
milik PT Angkasa Pura I, bukan mitra binaan UMK bersangkutan. Fund Channeling Institution of PT Angkasa Pura I, not the fostered partners of
the respective MSEs.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Pendanaan UMK
MSE Funding
Dalam rangka mendukung mitra UMKM dan UKM, PT Angkasa In order to support MSME and SME partners, PT Angkasa
Pura I memberikan pinjaman lunak sebagai modal kerja Pura I provides soft loans as working capital with very low
dengan biaya yang sangat ringan. Mitra hanya perlu membayar costs. Partners only need to pay an additional fee in the form
tambahan biaya berupa biaya administrasi sebesar 3% per of an administration fee of 3% per year with a recalculation
tahun dengan adanya perhitungan ulang pada saat awal at the beginning of the loan year. This loan aims to empower
tahun pinjaman. Pinjaman ini bertujuan untuk memberdayakan the community in starting their business so that they can
masyarakat dalam memulai usaha mereka sehingga dapat contribute to the regional economy. In the reporting period,
berkontribusi dalam perekonomian daerah. Pada periode PT Angkasa Pura I has distributed capital loans amounting
pelaporan, PT Angkasa Pura I telah menyalurkan pinjaman to Rp14,600,000,000 which collaborated with Bank Rakyat
modal sebesar Rp14.600.000.000 yang berkolaborasi dengan Indonesia (BRI) in its distribution. The data is listed in the table
Bank Rakyat Indonesia (BRI) dalam penyalurannya. Data as follows:
tersebut tertera pada tabel sebagai berikut:
Mitra Binaan Berdasarkan Sektor Usaha
Fostered Partners by Business Sector
Realisasi Tahun 2023 Akumulasi Hingga Akhir 2023
Realization in 2023 Accumulation to End of 2023
Keterangan
Description Nilai Pinjaman Nilai Pinjaman
Jumlah Mitra (dalam ribuan Rupiah) Jumlah Mitra (dalam ribuan Rupiah)
Number of Loan Amount Number of Loan Amount
Partners (in thousands of Rupiah) Partners (in thousands of Rupiah)
Industri | Industry 0 0 3.621 115.005.261.998
Perdagangan | Trading 0 0 7.096 205.423.695.888
Pertanian | Agriculture 0 0 168 5.170.866.036
Peternakan | Livestock 0 0 398 11.003.342.400
Perkebunan | Plantation 0 0 160 4.808.250.000
Perikanan | Fisheries 0 0 158 4.923.500.000
Jasa | Services 0 0 3.062 92.815.833.333
Lainnya | Others 0 0 176 3.996.000.000
Lembaga Penyalur | Channeling
0 0 4 16.850.000.000
Institution
Lembaga Penyalur - Koalborasi BRI |
1 14.600.000.000 2 23.050.000.000
Lembaga Penyalur - Koalborasi BRI
Hibah BUMN Khusus | Special SOE
0 0 0 2.000.000.000
Grants
Total 1 14.600.000.000 14.841 483.046.749.655
2023 Sustainability Report 239
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Hibah Pembinaan UMK
MSE Coaching Grant
PT Angkasa Pura I berkontribusi dengan memberikan kegiatan PT Angkasa Pura I contributes by providing empowerment
pemberdayaan melalui pelatihan, pemagangan, dan promosi. activities through training, apprenticeship, and promotion. The
Pelatihan tersebut mencakup sertifikasi bagi pengembangan training includes certification for business development or MSE
usaha ataupun produk UMK. Perusahaan juga menyediakan products. The company also provides promotional facilities in
sarana promosi berupa pelibatan UMKM mitra binaan dalam the form of involvement of fostered partner MSMEs in local and
pameran-pameran lokal dan nasional. Perusahaan memberikan national exhibitions. The company provides total assistance of
total bantuan sebesar Rp1.340.592.946 untuk pembinaan Rp1,340,592,946 for fostered partner development.
mitra binaan.
Penyaluran Dana Pembinaan Mitra Binaan (dalam ribuan Rupiah)
Distribution of Fostered Partner Development Fund (in thousands of Rupiah)
Jenis
2023 2022 2021
Category
Pendidikan/Pelatihan
165.971.710 38.622.990 167.846.300
Education/Training
Pemagangan
36.983.140 1.769.800 -
Internships
Promosi, Pameran, dan Pemasaran Lainnya
1.137.638.087 34.400.000 101.750.000
Promotion, Exhibition, and Other Marketing
Penelitian dan Pengembangan
- - -
Research and Development
Total 1.340.592.946 74.792.790 269.596.300
240 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Dana dan Penghargaan
Funds and Awards
Upaya PT Angkasa Pura I dalam meningkatkan kesejahteraan PT Angkasa Pura I’s efforts in improving the welfare of the
masyarakat telah mendapatkan apresiasi dari berbagai pihak community have been recognized and appreciated by various
melalui berbagai penghargaan di bawah ini: parties through the following awards:
Ajang Penghargaan Penyelenggara Penghargaan
No
Awards Event Organizer Award
1 Penghargaan Nusantara CSR Awards La Tofi School of Social Responsibility Penghargaan Kategori Ekosistem Laut
2023 atas Program Transplantasi Award for Marine Ecosystem Category
Terumbu Karang di laut Maluku
The Nusantara CSR Awards 2023
honors the Coral Reef Transplantation
Program in the Maluku Sea
2 BUMN CSR Award ke-VI Provinsi Bali Dewan Perwakilan Daerah RI Provinsi Gold Award
Tahun 2023 Bali
6th BUMN CSR Award for Bali Regional Representative Council of the
Province in 2023 Republic of Indonesia for Bali Province
3 Forum Tanggung Jawab Sosial Pemerintah Kabupaten Badung Peran dan Partisipasi dalam Kegiatan
Perusahaan (TJSP) Badung Regency Government Forum Tanggung Jawab Sosial
Corporate Social Responsibility Forum Perusahaan (TJSP) di Kabupaten
(TJSP) Badung Tahun 2023
Roles and Participation in Corporate
Social Responsibility Forum (TJSP)
Activities in Badung Regency in 2023
Dalam tahun pelaporan, PT Angkasa Pura I telah In the reporting year, PT Angkasa Pura I has organized PUMK
menyelenggarakan kegiatan PUMK dan TJSL dengan detail and TJSL programs with the following details of funds:
dana sebagai berikut:
Rekapitulasi dana yang digunakan untuk Program PUMK dan TJSL (dalam ribuan Rupiah)
Recapitulation of funds used for PUMK and TJSL Programs (in thousands of Rupiah)
Program
2023 2022 2021
Program
Program PUMK
14.600.000.000 18.612.000 17.540.000
PUMK Programs
Program TJSL
18.012.463.722 14.800.419 16.111.980
TJSL Programs
Total 32.612.463.722 33.412.419 33.651.980
2023 Sustainability Report 241
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
242 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 243
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Struktur Tata Kelola [GRI 2-9, 2-11, 2-12, 2-13, 2-14, 2-22]
Governance Structure
Tata Kelola Perusahaan yang Baik atau good corporate Good Corporate Governance (GCG) is a system that regulates
governance (GCG) adalah sistem yang mengatur dan and controls the company that is expected to create added
mengendalikan perusahaan yang diharapkan mampu value for all stakeholders, including shareholders.
menciptakan nilai tambah untuk seluruh pemangku
kepentingan, termasuk kepada pemegang saham.
Untuk mencapai penerapan tata kelola yang baik, PT Angkasa To achieve the implementation of good governance, PT
Pura I telah membentuk struktur tata kelola sesuai dengan Angkasa Pura I has established a governance structure in
Undang-Undang Nomor 40 Tahun 2007 tentang Perseroan accordance with Law Number 40 of 2007 concerning Limited
Terbatas. Struktur tata kelola perusahaan terdiri dari tiga Liability Companies. The corporate governance structure
organ utama, yaitu Rapat Umum Pemegang Saham (RUPS), consists of three main organs, namely the General Meeting
Dewan Komisaris, dan Direksi. Ketiga organ utama tersebut of Shareholders (GMS), the Board of Commissioners, and the
dibantu oleh komite pendukung dan fungsional lainnya dalam Board of Directors. The three main organs are assisted by other
pelaksanaan tugas pengawasan dan pengelolaan perusahaan supporting and functional committees in the implementation
sesuai dengan kerangka praktik GCG. of supervisory duties and management of the company in
accordance with the GCG practice framework.
Rapat Umum Pemegang Saham
General Meeting of Shareholders
Dewan Komisaris Direksi
Board of Commissioners Board of Directors
Organ Pendukung Komite Manajemen Risiko
• Sekretaris Dewan Komisaris • Sekretaris Perusahaan
• Komite Audit • Internal Audit
• Komite Risiko Usaha dan GCG • Manajemen
• Komite Nominasi & Remunerasi Risk Management Committee
Supporting Organ • Corporate Secretary
• Secretary of the Board of Commissioners • Internal Audit
• Audit Committee • Management
• Business Risk and GCG Committee
• Nomination & Remuneration Committee
Sesuai dengan struktur tata kelola perusahaan, organ In accordance with the corporate governance structure, the
pengawasan tertinggi adalah RUPS, kemudian Dewan highest supervisory organ is the GMS, then the Board of
Komisaris bertindak sebagai pengawas, dan Direksi berfungsi Commissioners acts as supervisor, and the Board of Directors
sebagai pelaksana kegiatan operasional. Organ utama dan functions as the executor of operational activities. The main
organ pendukung melaksanakan tugas, fungsi, dan tanggung and supporting organs carry out their duties, functions, and
jawab secara independen sesuai dengan ketentuan perundang- responsibilities Independently in accordance with the provisions
undangan, anggaran dasar perusahaan, dan ketentuan lain of the legislation, the company’s articles of association and
yang berlaku. other applicable provisions.
PT Angkasa Pura I mewujudkan komitmen menjalankan bisnis PT Angkasa Pura I manifests the commitment to conduct
yang berkelanjutan dengan menetapkan Vice President of sustainable business by establishing the Vice President of
Airport Planning and Project Development sebagai penanggung Airport Planning and Project Development as the person in
jawab perencanaan dan program bisnis berkelanjutan. Sesuai charge of sustainable business planning and programs. As
kebutuhan, Vice President Airport Planning and Project required, the Vice President of Airport Planning and Project
Development melakukan komunikasi dengan pemangku Development communicates with stakeholders regarding the
kepentingan terkait pencapaian dan peningkatan pengelolaan achievement and improvement of sustainable environmental
lingkungan berkelanjutan di bandara yang dikelola PT Angkasa management at airports managed by PT Angkasa Pura I on a
Pura I secara berkala. [OJK E.1] regular basis. [OJK E.1]
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Organ Utama Tata Kelola
Main Organ of Governance
• Rapat Umum Pemegang Saham (RUPS) • General Meeting of Shareholders (GMS)
RUPS merupakan organ perusahaan pembuat keputusan GMS is a company’s highest decision-making board,
tertinggi yang berfungsi sebagai wadah bagi pemegang serving as a platform for shareholders to exercise their
saham untuk mewujudkan kewenangan mereka guna authority by obtaining information and providing feedback
mendapatkan keterangan dan menyampaikan masukan on company policies. The GMS has the authority to approve
terkait kebijakan perusahaan. RUPS memiliki kewenangan the company’s Long-Term Plan (RJPP) and Work Plan and
untuk memberikan persetujuan atas RJPP dan RKAP, Budget (RKAP), allocate profits, and evaluate, appoint, and
menetapkan alokasi laba perusahaan, serta menilai, dismiss the Board of Commissioners and the Board of
mengangkat, dan memberhentikan Dewan Komisaris dan Directors. The GMS are divided into two categories based
Direksi. Terdapat dua jenis RUPS sesuai dengan waktu dan on the timing and urgency of implementation:
urgensi pelaksanaannya, yaitu:
1. RUPS Tahunan, berupa rapat umum pemegang 1. GMS is an annual routine shareholder meeting that
saham rutin tahunan dengan pelaksanaan selambat- must be held no later than six months after the fiscal
lambatnya enam bulan setelah tahun buku berakhir. year ends; and
2. RUPS Luar Biasa, berupa rapat umum pemegang
saham yang penyelenggaraannya setiap waktu 2. Extraordinary GMS are shareholder meetings that
berdasarkan kebutuhan untuk kepentingan can be held at any time to meet the needs of the
perusahaan. Pelaksanaan RUPS mengacu kepada company’s interests. GMS implementation refers to
Anggaran Dasar perusahaan dan peraturan the company’s charter as well as applicable laws and
perundang-undangan yang berlaku. regulations.
PT Angkasa Pura I mengadakan RUPS Tahunan minimal
setahun 2 (dua) kali dengan pelaksanaan selambat- PT Angkasa Pura I holds an GMS at least twice a year,
lambatnya enam bulan setelah tahun buku berakhir. Dalam no later than six months after the end of the fiscal year.
RUPS Tahunan ini, perusahaan menyampaikan laporan The company’s annual report, as well as its work plan and
tahunan serta rencana kerja dan anggaran perusahaan budget that require GMS approval, are presented at this
yang membutuhkan persetujuan RUPS. Annual General Meeting.
• Dewan Komisaris • Board of Commissioners
Dewan Komisaris merupakan organ perusahaan yang The Board of Commissioners is a corporate organ whose
bertugas melakukan pengawasan secara umum dan/ duty is to conduct general and/or special supervision in
atau khusus sesuai dengan Anggaran Dasar serta accordance with the Articles of Association and to advise
memberi nasihat kepada Direksi. Dewan Komisaris the Board of Directors. The Board of Commissioners has
memiliki wewenang untuk memberikan nasihat kepada the authority to provide advice to the Board of Directors
Direksi terhadap pelaksanaan Rencana Jangka Panjang on the implementation of the Company’s Long-Term Plan
Perusahaan (RJPP), Rencana Kerja dan Anggaran (RJPP), the Company’s Work Plan and Budget (RKAP), and
Perusahaan (RKAP), dan anggaran perusahaan. Dewan the company budget. The Board of Commissioners also
Komisaris juga memiliki wewenang dalam pemutakhiran has the authority to update the goals, mission statements,
tujuan, pernyataan misi, kebijakan, dan strategi PT Angkasa policies, and strategies of PT Angkasa Pura I relating to
Pura I yang berkaitan dengan topik-topik keberlanjutan sustainability topics through joint decisions with the Board
melalui ketetapan bersama dengan Direksi. Dalam of Directors. In carrying out its duties, the supporting
menjalankan tugasnya, organ pendukung Dewan Komisaris organs of the Board of Commissioners which include
yang meliputi Sekretaris Dewan Komisaris, Komite Audit, the Secretary of the Board of Commissioners, the Audit
Komite Risiko Usaha dan GCG, serta Komite Nominasi dan Committee, the Business Risk and GCG Committee, and
Remunerasi turut mendukung kinerja Dewan Komisaris. the Nomination and Remuneration Committee also support
the performance of the Board of Commissioners.
• Direksi • Board of Directors
Direksi merupakan organ perusahaan yang berwenang dan The Board of Directors is an organ of the company that
bertanggung jawab penuh atas pengurusan perusahaan is authorized and fully responsible for the management of
untuk kepentingan perusahaan, sesuai dengan maksud the company for the benefit of the company, in accordance
dan tujuan perusahaan. Direksi mewakili perusahaan, with the aims and objectives of the company. The Board of
baik di dalam maupun di luar pengadilan, sesuai dengan Directors represents the company, both inside and outside
ketentuan Anggaran Dasar. Direksi bertugas memastikan the court, in accordance with the provisions of the Articles of
pencapaian tujuan perusahaan, menjalankan perusahaan Association. The Board of Directors is tasked with ensuring
dengan profesional, mematuhi peraturan perundangan the achievement of the company’s objectives, running the
yang berlaku, serta menerapkan prinsip GCG. Selain itu, company professionally, complying with applicable laws
Direksi juga bertugas membuat kebijakan dan keputusan and regulations, and implementing GCG principles. In
di bidang ekonomi, lingkungan, dan sosial dengan arahan addition, the Board of Directors is also tasked with making
2023 Sustainability Report 245
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
dan persetujuan dari Dewan Komisaris. Direksi memiliki policies and decisions in the economic, environmental, and
wewenang untuk merumuskan strategi operasional dan social fields with the direction and approval of the Board
bisnis, rencana jangka panjang, serta rencana tahunan of Commissioners. The Board of Directors is authorized to
sesuai visi, misi, nilai-nilai perusahaan, serta pencapaian formulate operational and business strategies, long-term
terhadap tujuan pembangunan berkelanjutan. plans, and annual plans in accordance with the company’s
vision, mission, values, and the achievement of sustainable
development goals.
Dalam melaksanakan tugas dan tanggung jawab atas In carrying out its duties and responsibilities on
keberlanjutan, Komite Manajemen Risiko membantu Direksi sustainability, the Risk Management Committee assists the
dalam menjalankan pengendalian risiko, pengawasan Board of Directors in carrying out risk control, supervision
atas kebijakan perusahaan, dan optimalisasi fungsi of company policies, and optimization of risk management
manajemen risiko. Perusahaan melakukan penelaahan functions. The Company reviews the effectiveness of the risk
atas efektivitas penerapan sistem manajemen risiko secara management system implementation on an ongoing basis.
berkesinambungan. Pengawasan Dewan Komisaris dan The supervision of the Board of Commissioners and the
Direksi, kecukupan sistem informasi, dan kecukupan proses Board of Directors, the adequacy of information systems,
identifikasi, pengukuran, pemantauan, dan pengendalian and the adequacy of risk identification, measurement,
risiko menjadi bagian dari mekanisme penelaahan. monitoring, and control processes are part of the review
mechanism.
Upaya memastikan penerapan manajemen risiko telah The effort to ensure the implementation of risk management
berperan penting dalam membantu pencapaian tujuan has played an important role in helping to achieve
perusahaan. Selain itu, manajemen juga melakukan the company’s objectives. Moreover, there are annual
evaluasi tahunan bersama dengan pihak eksternal untuk evaluations conducted by the management together
mengukur tingkat kematangan implementasi manajemen with external parties to measure the maturity level of risk
risiko di lingkungan PT Angkasa Pura I. management implementation within PT Angkasa Pura I.
Proses Nominasi dan Pemilihan Dewan Komisaris
dan Direksi [GRI 2-10, 2-15]
Nomination and Election Process of the Board of Commissioners and Directors
Dewan Komisaris PT Angkasa Pura I melakukan nominasi The Board of Commissioners of PT Angkasa Pura I nominates
calon anggota Dewan Komisaris. Persyaratan untuk pemilihan candidates for the Board of Commissioners. The requirements
dan pengangkatan calon anggota Dewan Komisaris tertulis for the selection and appointment of prospective members
dalam Board Manual yang terdiri dari persyaratan formal of the Board of Commissioners are written in the Board
dan persyaratan materiil. Perusahaan memiliki persyaratan Manual which consists of formal requirements and material
untuk menetapkan calon anggota Dewan Komisaris guna requirements. The company has requirements for determining
menjaga kemandirian Dewan Komisaris dalam melaksanakan candidates for members of the Board of Commissioners to
peran dan fungsi pengawasan yang sebaik-baiknya. RUPS maintain the Independence of the Board of Commissioners in
memfasilitasi proses pengangkatan anggota Dewan Komisaris. carrying out the best possible supervisory role and function.
Pemegang saham berwenang untuk memilih Dewan Komisaris The GMS facilitates the process of appointing members of
yang memiliki keahlian, integritas, kejujuran, kepemimpinan, the Board of Commissioners. Shareholders are authorized to
pengalaman, perilaku baik, dan dedikasi untuk perusahaan select a Board of Commissioners who have expertise, integrity,
melalui serangkaian proses. honesty, leadership, experience, good behavior, and dedication
to the company through a series of processes.
Serupa halnya dalam menetapkan Dewan Komisaris, Similar to determining the Board of Commissioners, the
perusahaan juga memiliki beberapa kriteria pemilihan calon company also has several criteria for selecting candidates for
anggota Direksi guna menjaga independensi, menghindari the Board of Directors in order to maintain Independence,
benturan kepentingan, dan menjaga kelancaran tugas Direksi. avoid conflicts of interest, and maintain the smooth running of
Kriteria penetapan anggota Direksi juga tercantum dalam Board the Board of Directors. The criteria for determining members
Manual. PT Angkasa Pura I menetapkan kriteria anggota Direksi of the Board of Directors are also listed in the Board Manual.
tidak pernah dihukum karena melakukan tindak pidana yang PT Angkasa Pura I sets the criteria that members of the Board
merugikan keuangan negara. Selain itu, anggota Direksi terpilih of Directors have never been convicted of a criminal offense
merupakan orang yang dinilai cakap, memiliki pengetahuan, that harms state finances. In addition, the elected members of
pengalaman, kompetensi, serta memahami manajemen the Board of Directors are people who are considered capable,
perusahaan. have knowledge, experience, competence, and understand
company management.
Perusahaan menetapkan syarat bahwa Dewan Komisaris The Company stipulates the condition that the Board of
dan Direksi tidak memiliki hubungan keluarga sedarah atau Commissioners and the Board of Directors do not have a
hubungan karena perkawinan sampai dengan derajat ketiga, blood family relationship or a relationship by marriage up to
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
baik menurut garis lurus maupun garis ke samping, atau the third degree, either in a straight line or sideways line, or a
hubungan semenda (menantu atau ipar) dengan anggota marital relationship (son-in-law or in-law) with other members
Direksi dan/atau anggota Dewan Komisaris yang lain. Selain of the Board of Directors and/or members of the Board of
itu, dalam rangka mencegah konflik kepentingan, Dewan Commissioners. In addition, in order to prevent conflicts
Komisaris dan Direksi tidak dapat merangkap jabatan pada of interest, the Board of Commissioners and the Board of
BUMN, BUMD, BUMS, dan jabatan-jabatan lainnya yang Directors cannot hold concurrent positions in BUMN, BUMD,
berpotensi menimbulkan benturan kepentingan. BUMS, and other positions that have the potential to cause
conflicts of interest.
Keberagaman Badan Tata Kelola Tertinggi
Diversity of the Highest Governance Bodies
PT Angkasa Pura I memiliki komposisi tata kelola keberlanjutan PT Angkasa Pura I has a diverse composition of sustainability
yang beragam. Keberagaman dalam komposisi badan governance. Diversity in the composition of the highest
tata kelola tertinggi mendukung tumbuhnya pengalaman, governance body supports the growth of diverse experiences,
kemampuan, pemikiran, dan perspektif yang juga beragam. abilities, thoughts, and perspectives. The policy of diversity in
Kebijakan keberagaman komposisi Dewan Komisaris pada PT the composition of the Board of Commissioners at PT Angkasa
Angkasa Pura I mengacu pada tata cara pengangkatan anggota Pura I refers to the procedure for appointing members of the
Dewan Komisaris berdasarkan Peraturan Menteri Badan Board of Commissioners based on the Regulation of the Minister
Usaha Milik Negara Nomor PER-3/MBU/03/2023 tentang of BUMN Number PER-3 / MBU / 03/2023 concerning Organs
Organ dan Sumber Daya Manusia Badan Usaha Milik Negara. and Human Resources of State-Owned Enterprises. The
Rapat Umum Pemegang Saham menetapkan pengangkatan General Meeting of Shareholders determines the appointment
dan pemberhentian Dewan Komisaris PT Angkasa Pura I and dismissal of the Board of Commissioners of PT Angkasa
berdasarkan Undang-Undang Nomor 40 Tahun 2007 tentang Pura I based on Law Number 40 of 2007 concerning Limited
Perseroan Terbatas. Liability Companies.
Dalam proses pengangkatan anggota Dewan Komisaris, PT In the process of appointing members of the Board of
Angkasa Pura I memastikan tidak adanya diskriminasi yang Commissioners, PT Angkasa Pura I ensures that there is no
terjadi. Pemilihan Dewan Komisaris PT Angkasa Pura I telah discrimination. The selection of the Board of Commissioners
melalui pertimbangan kualitas, kompetensi, latar belakang of PT Angkasa Pura I has gone through consideration of
pendidikan, pengalaman, dan keahlian yang berbeda guna quality, competence, educational background, experience,
memenuhi kebutuhan perusahaan. Sementara itu, perusahaan and different expertise to meet the needs of the company.
menjalankan kebijakan tentang keberagaman komposisi Direksi Meanwhile, the company implements a policy on the diversity
dengan mengacu pada Peraturan Menteri BUMN Nomor PER- of the composition of the Board of Directors by referring to the
3/MBU/03/2023 tentang Organ dan Sumber Daya Manusia Regulation of the Minister of BUMN Number PER-3 / MBU /
Badan Usaha Milik Negara. Dalam peraturan tersebut, PT 03/2023 concerning Organs and Human Resources of State-
Angkasa Pura I telah menyesuaikan komposisi Direksi dengan Owned Enterprises. In this regulation, PT Angkasa Pura I has
kebutuhan strategi operasional, manajemen risiko, dan adjusted the composition of the Board of Directors to the needs
pengembangan usaha perusahaan. Rapat Umum Pemegang of the company’s operational strategy, risk management, and
Saham menetapkan pengangkatan dan pemberhentian business development. The General Meeting of Shareholders
anggota Direksi PT Angkasa Pura I berdasarkan Undang- determines the appointment and dismissal of members of the
Undang Nomor 40 Tahun 2007 tentang Perseroan Terbatas. Board of Directors of PT Angkasa Pura I based on Law Number
40 of 2007 concerning Limited Liability Companies.
2023 Sustainability Report 247
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Berikut Komposisi Keberagaman Badan Tata Kelola Tertinggi The following is the Diversity Composition of PT Angkasa Pura
PT Angkasa Pura I: [GRI 2-9, 2-12] I’s Highest Governance Body: [GRI 2-9, 2-12]
Eksekutif/Bukan Independen/Non
Nama Jenis Kelamin Umur Eksekutif Independen
Name Gender Age Executive/Non-Executive Independent/Non-
Independent
Novie Riyanto R. Laki-laki 57 tahun Eksekutif Non Independen
Male 57 years old Executive Non- Independent
Djoko Sasono Laki-laki 60 tahun Eksekutif Independen
Male 60 years old Executive Independent
Erwan Agus Purwanto Laki-laki 55 tahun Eksekutif Independen
Male 55 years old Executive Independent
Irfan Wahid Laki-laki 54 tahun Eksekutif Independen
Male 54 years old Executive Independent
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Jumlah
Masa Jabatan Badan Posisi dalam Pengalaman
Jabatan Tata Kelola Perusahaan Riwayat Pendidikan dan Keahlian
Position Governance Board Number of Education Background Experience
Term of Office Positions in and Expertise
the Company
Komisaris Utama 7 Agustus - 27 1 • Sarjana (S1), Teknik Geodesi, Teknik
Desember 2023 Univesitas Gadjah Mada 1992
• Master (S2), Aeronautika, Enac
Perancis, 1998
President August 7-December 27, 1 • Bachelor (S1), Geodetic Engineering, Engineering
Commissioner 2023 Gadjah Mada University, 1992
• Master (S2), Aeronautics, Enac France,
1998
Komisaris Utama 19 Juli 2018-19 Juli 1 • Sarjana (S1), Teknik Planologi, Institut Teknik
2023 Teknologi Bandung, 1987.
• Master (S2), Transportation Planning
and Engineering, The University of
Leeds, United Kingdom, 1994.
• Doktor (S3), Transportation Planning
and Policy (Urban Engineering), The
University of Tokyo, Jepang, 2002.
President July 19, 2018-July 19, 1 • Bachelor (S1), Planological Engineering
Commissioner 2023 Engineering, Bandung Institute of
Technology, 1987.
• Master (S2), Transportation Planning
and Engineering, The University of
Leeds, UK, 1994.
• Doctorate (S3), Transportation
Planning and Policy (Urban
Engineering), University of Tokyo,
Japan, 2002.
• Komisaris • 20 Maret 2020-27 1 • Sarjana (S1), Jurusan Ilmu Administrasi Sosial
Independen Desember 2023 Negara Fakultas Ilmu Sosial dan Ilmu
• Komisaris Utama • 28 Desember Politik, Universitas Gadjah Mada,
2023-sekarang 1992.
• Master (S2), Magister Administrasi
Publik, Program Pasca Sarjana,
Universitas Gadjah Mada, 1997.
• Doktor (S3), Amsterdam School for
Social Science Research, Faculty
of Social and Behavioural Science,
University of Amsterdam, 2004.
• Independent • March 20, 1 • Bachelor (S1), Department of Public Social
Commissioner 2020-December 27, Administration, Faculty of Social and
• President 2023 Political Sciences, Universitas Gadjah
Commissioner • December 28, Mada, 1992.
2023-present • Master (S2), Master of Public
Administration, Postgraduate Program,
Universitas Gadjah Mada, 1997.
• Doctorate (S3), Amsterdam School
for Social Science Research, Faculty
of Social and Behavioural Science,
University of Amsterdam, 2004.
Komisaris Independen 20 Maret 1 S1 di Institut Kesenian Jakarta dan The Ekonomi
2020-sekarang Art Institute of Seattle di
Amerika Serikat
Independent March 20, 2020-present 1 Bachelor (S1) at Jakarta Institute of Arts and Economy
Commissioner The Art Institute of Seattle in United States
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Eksekutif/Bukan Independen/Non
Nama Jenis Kelamin Umur Eksekutif Independen
Name Gender Age Executive/Non-Executive Independent/Non-
Independent
Tri Budi Satriyo Laki-laki 62 tahun Eksekutif Independen
Male 62 years old Executive Independent
Danang Parikesit Laki-laki 58 tahun Eksekutif Independen
Male 58 years old Executive Independent
Hidayat Amir Laki-laki 49 tahun Eksekutif Non Independen
Male 49 years old Executive Non- Independent
Elen Setiadi Laki-laki 52 tahun Eksekutif Non Independen
Male 52 years old Executive Non- Independent
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Jumlah
Masa Jabatan Badan Posisi dalam Pengalaman
Jabatan Tata Kelola Perusahaan Riwayat Pendidikan dan Keahlian
Position Governance Board Number of Education Background Experience
Term of Office Positions in and Expertise
the Company
Komisaris Independen 19 Juli 2018-19 Juli 1 • Sarjana (S1), Administrasi Negara, Ekonomi
2023 Universitas Terbuka Madiun, 1997.
• Master (S2), Manajemen, Universitas
IMMI, 2010.
Independent July 19, 2018-July 19, 1 • Bachelor (S1), Public Administration, Economy
Commissioner 2023 Open University Madiun, 1997.
• Master (S2), Management, IMMI
University, 2010.
• Komisaris • 20 Maret 2020-27 1 • Sarjana (S1), Teknik Sipil, Universitas Teknik Sipil
• Komisaris Utama PT Desember 2023 Gadjah Mada (UGM), Yogyakarta,
Integrasi Pariwisata • 28 Desember 1988.
Indonesia 2023-sekarang • M.Sc. (Eng), University of Leeds,
Inggris, 1990.
• Dr-Tech, Summa Cum Laude, Vienna
University of Technology, Austria,
1996.
• Commissioner • March 20, 1 • Bachelor (S1), Civil Engineering, Civil Engineering
• President 2020-December 27, Gadjah Mada University (UGM),
Commissioner of PT 2023 Yogyakarta, 1988.
Integrasi Pariwisata • December 28, • M.Sc. (Eng), University of Leeds, UK,
Indonesia 2023-present 1990.
• Dr-Tech, Summa Cum Laude, Vienna
University of Technology, Austria,
1996.
Komisaris 21 November 2022-27 1 • Sarjana (S1), Sarjana Ekonomi (S.E) Ekonomi
Desember 2023 Universitas Indonesia, tahun 2000
• Master (S2), Master Sains Ekonomi
(M.S.E), Universitas Indonesia tahun
2004
• Doctor (S3) Doctor of Philosophy
(Ph.D) bidang Ekonomi, University of
Queensland Australia tahun 2012.
Commissioner November 21, 1 • Bachelor (S1), Bachelor of Economics Economy
2022-December 27, (S.E), University of Indonesia, 2000
2023. • Master (S2), Master of Science in
Economics (M.S.E), University of
Indonesia in 2004
• Doctor (S3), Doctor of Philosophy
(Ph.D.) in Economics, University of
Queensland Australia in 2012.
Komisaris 23 November 1 • Fakultas Hukum Universitas Andalas Ekonomi
2021-sekarang Padang, Sumatera Barat (1990-1995).
• Magister Ilmu Ekonomi Fakultas
Ilmu Ekonomi Universitas Indonesia,
Jakarta (2004-2006).
Commissioner November 23, 1 • Faculty of Law, Andalas University, Economy
2021-present Padang, West Sumatra (1990-1995).
• Master of Economics, Faculty of
Economics, University of Indonesia,
Jakarta (2004-2006).
2023 Sustainability Report 251
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Eksekutif/Bukan Independen/Non
Nama Jenis Kelamin Umur Eksekutif Independen
Name Gender Age Executive/Non-Executive Independent/Non-
Independent
Faik Fahmi Laki-laki 56 tahun Eksekutif Independen
Male 56 years old Executive Independent
Wendo Asrul Rose Laki-laki 53 tahun Eksekutif Independen
Male 53 years old Executive Independent
Lukman F. Laisa Laki-laki 55 tahun Eksekutif Independen
Male 55 years old Executive Independent
MMA. Indah Preastuty Perempuan 57 tahun Eksekutif Independen
252 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Jumlah
Masa Jabatan Badan Posisi dalam Pengalaman
Jabatan Tata Kelola Perusahaan Riwayat Pendidikan dan Keahlian
Position Governance Board Number of Education Background Experience
Term of Office Positions in and Expertise
the Company
Direktur Utama • 22 Desember 2017- 1 • Sarjana (S1), Ekonomi bidang Layanan
12 Desember 2022 Manajemen, Fakultas Ekonomi penerbangan,
• 12 Desember 2022- Universitas Gadjah Mada, Yogyakarta, komersial dan
28 Desember 2023 1993. pengembangan
• Magister (S2), Magister Manajemen, bisnis,
Universitas Bina Nusantara, 2020. kegiatan usaha
pelabuhan
President Director • December 22, 1 • Bachelor (S1), Economics in Aviation
2017-December 12, Management, Faculty of Economics, services,
2022 Gadjah Mada University, Yogyakarta, commercial
• December 12, 1993 and business
2022-December 28, • Master (S2), Master of Management, development,
2023 Bina Nusantara University, 2020 and port
business
operations
Direktur Operasi • 9 November 2015-1 1 • Sarjana Teknik (S1), Teknik Mesin, Bidang
Desember 2020 Institut Sains dan Teknologi Nasional kebandarudaraan,
• 1 Desember 2020-5 Jakarta, 1995 manajemen
Mei 2023 operasional,
perencanaan,
pengembangan
dan konstruksi,
pengawasan
Director of Operations • November 9, 1 • Bachelor of Engineering (S1), Airport sector,
2015-December 1, Mechanical Engineering, National operational
2020 Institute of Science and Technology management,
• December 1, 2020- Jakarta, 1995 planning,
May 5, 2023 development and
construction,
supervision
Direktur Teknik • 5 Maret 2018-10 1 Sarjana Teknik (S1), Teknik Sipil, Institut Kebandarudaraan,
Maret 2023 Teknologi Nasional perencanaan,
• 10 Maret 2023-23 Malang, 1992 pengembangan,
Oktober 2023 konstruksi, dan
pengawasan
pembangunan
bandara
Director of Engineering • March 5, 2018-March 1 Bachelor of Engineering (S1), Civil Airports, planning,
10, 2023 Engineering, National Institute of development,
• March 10, Technology Malang, 1992 construction,
2023-October 23, and supervision
2023 of airport
construction
Direktur Operasi & • Direktur Operasi: 1 • Sarjana Teknik Arsitektur (S1), Bidang
Pejabat Pengganti 5 Mei 2023-28 Universitas Brawijaya, tahun lulus 1991 kebandarudaraan,
Sementara (PGS) Desember 2023 • Magister Manajemen (S2), Universitas manajemen,
Direktur Teknik • PGS. Direktur Teknik: Sebelas Maret, tahun lulus 2010 operasional
25 Oktober 2023 -
28 Desember 2023
• Direktur Utama : 28
Desember 2023-
sekarang
2023 Sustainability Report 253
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Eksekutif/Bukan Independen/Non
Nama Jenis Kelamin Umur Eksekutif Independen
Name Gender Age Executive/Non-Executive Independent/Non-
Independent
Female 57 years old Executive Independent
Dendi T. Danianto Laki-laki 51 tahun Eksekutif Independen
Male 51 years old Executive Independent
Yudi Rizkyardie Darun Laki-laki 35 tahun Eksekutif Independen
Male 35 years old Executive Independent
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Jumlah
Masa Jabatan Badan Posisi dalam Pengalaman
Jabatan Tata Kelola Perusahaan Riwayat Pendidikan dan Keahlian
Position Governance Board Number of Education Background Experience
Term of Office Positions in and Expertise
the Company
Director of Operations • Director of 1 • Bachelor of Architectural Engineering Airports,
& Temporary Substitute Operations: May 5, (S1), Brawijaya University, graduated management,
Officer (PGS) Director of 2023-December 28, in 1991 operations
Engineering 2023 • Master of Management (S2), Sebelas
• PGS. Technical Maret University, graduated in 2010
Director: October 25,
2023 - December 28,
2023
• President Director:
December
Direktur Pengembangan • Direktur 1 Bachelor of Business Administration Management,
Usaha Pengembangan (BBA), Banking & Finance, Philippine marketing,
Usaha: 13 Maret School of Business Administration branding
2020-12 Desember Manila, Filipina, 1994 communication
2022 & promotion,
• Direktur Komersial strategic
dan Pelayanan: 12 development,
Desember 2022-28 technology, HR
Desember 2023 management
Director of Business • Director of Business 1 Bachelor of Business Administration Management,
Development Development: March (BBA), Banking & Finance, Philippine marketing,
13, 2020-December School of Business Administration branding
12, 2022 Manila, Filipina, 1994 communication
• Commercial and & promotion,
Service Director: strategic
December 12, development,
2022-December 28, technology, HR
2023 management
Direktur Keuangan dan 6 Januari 2022- 24 1 • Monash University Master of Business Management,
Manajemen Risiko Oktober 2023 Innovation Candidate, Business finance, analisis
Administration and Management, keuangan
General, 2021-2023
• Universitas Padjadjaran Bachelor of
Economics, Business Management,
2006-2010
• Columbia Business School – Executive
Education, Value Investing, Finance,
2018-2018
• Nanyang Business School - Executive
Education, Merger & Acquisitions,
Accounting and Finance, 2017-2017
Director of Finance and January 6, 1 • Monash University Master of Business Management,
Risk Management 2022-October 24, 2023 Innovation Candidate, Business finance, financial
Administration and Management, analysis
General, 2021-2023
• ● Universitas Padjadjaran Bachelor of
Economics, Business Management,
2006-2010
• ● Columbia Business School –
Executive Education, Value Investing,
Finance, 2018-2018
• ● Nanyang Business School -
Executive Education, Merger &
Acquisitions, Accounting and Finance,
2017-2017
2023 Sustainability Report 255
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Eksekutif/Bukan Independen/Non
Nama Jenis Kelamin Umur Eksekutif Independen
Name Gender Age Executive/Non-Executive Independent/Non-
Independent
Yanindya Bayu Wirawan Laki-laki 50 tahun Eksekutif Independen
50 years old 50 tahun Executive Independent
Israwadi Laki-laki 52 tahun Eksekutif Independen
Male 52 years old Executive Independent
Wahyudi Laki-laki 52 tahun Eksekutif Independen
Male 52 years old Executive Independent
256 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Jumlah
Masa Jabatan Badan Posisi dalam Pengalaman
Jabatan Tata Kelola Perusahaan Riwayat Pendidikan dan Keahlian
Position Governance Board Number of Education Background Experience
Term of Office Positions in and Expertise
the Company
Direktur Keuangan dan 24 Oktober 2023- 28 1 • Universitas Indonesia–Magister Management,
Manajemen Risiko Desember 2023 Manajemen Keuangan & Perbankan, finance,
1997-1998 dan analisis
• Universitas Indonesia-Fakultas Teknik keuangan
Gas & Petrokimia, 1991-1996
Director of Finance and 24 Oktober 2023 - 28 1 • University of Indonesia-Master of Management,
Risk Management Desember 2023 Finance & Banking Management, finance, and
1997-1998 financial analysis
• University of Indonesia-Faculty of Gas
& Petrochemical Engineering, 1991-
1996
Direktur Human Capital • Direktur Kepatuhan, 1 • Sarjana Teknik (S1), Teknik Industri, Manajemen,
Aset, dan Institut Teknologi Bandung (ITB), 1995 audit,
Pengadaan: 13 Maret • Master (S2), Manajemen Pemasaran pengembangan
2020-12 Desember Universitas Trisakti, 2005 kompetensi
2022 SDM, hubungan
• Direktur Human masyarakat,
Capital: 12 Desember manajemen
2022-28 Desember aset,
2023 pengelolaan
keuangan, dan
administrasi
perusahaan,
kepatuhan/
hukum/legal
Director of Human • Director of 1 • Bachelor of Engineering (S1), Industrial Management,
Capital Compliance, Assets, Engineering, Institut Teknologi auditing, HR
and Procurement: Bandung (ITB), 1995 competency
March 13, • Master (S2), Marketing Management, development,
2020-December 12, Trisakti University, 2005 public
2022 relations, asset
• Director of Human management,
Capital: December financial
12, 2022-December management,
28, 2023 and corporate
administration,
compliance/
legal/legality
Direktur Operasi 28 Desember 2023- 1 • Diploma (D3), Teknik Listrik Bandara Operasional
sekarang Politeknik Penerbangan Indonesia bandara,
Curug, 1998 pengembangan
• Sarjana (S1), Ekonomi bidang bandara,
Manajemen, Universitas Achmad Yani konstruksi, dan
Banjarmasin, 2005 pengawasan
pembangunan
bandara
Director of Operations December 28, 2023- 1 • Diploma (D3), Airport Electrical Airport
present Engineering, Politeknik Penerbangan operations,
Indonesia Curug, 1998 airport
• Bachelor (S1), Economics in development,
Management, Achmad Yani University construction,
Banjarmasin, 2005 and airport
development
supervision
2023 Sustainability Report 257
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Pelatihan dan/atau Peningkatan Kompetensi Berkelanjutan
Dewan Komisaris dan Direksi
Training and/or Sustainable Competency Improvement of the Board of Commissioners and Directors
PT Angkasa Pura I memastikan bahwa seluruh pimpinan dan PT Angkasa Pura I ensures that all leaders and employees
pegawai memiliki pemahaman terkait kompetensi keberlanjutan. have an understanding of sustainability competencies. PT
PT Angkasa Pura I memberikan kesempatan bagi anggota Angkasa Pura I provides opportunities for members of the
Dewan Komisaris dan Direksi untuk terus meningkatkan Board of Commissioners and Directors to continue to improve
kompetensi, salah satunya dengan selalu memperbarui competence, one of which is by always updating information
informasi tentang perkembangan terkini dari aktivitas bisnis about the latest developments in the company’s business
perusahaan dan pengetahuan-pengetahuan lain yang terkait activities and other knowledge related to the implementation of
dengan pelaksanaan tugas masing-masing. Kebijakan terkait their respective duties. Policies related to this are contained in
hal ini tertuang dalam Keputusan Bersama Direksi dan Dewan the Joint Decree of the Directors and Board of Commissioners
Komisaris PT Angkasa Pura I (Persero) Nomor KEP.110/ of PT Angkasa Pura I (Persero) Number KEP.110/OM.04/2019;
OM.04/2019;KEP.02/DK.API.2019 tentang Pedoman Tata KEP.02/DK.API.2019 concerning the Code of Corporate
Kelola Perusahaan (Code of Corporate Governance) PT Governance of PT Angkasa Pura I (Persero).
Angkasa Pura I (Persero).
Perusahaan meningkatkan kompetensi berkelanjutan melalui The Company improves its sustainable competencies through
berbagai pelatihan yang diadakan, baik di dalam maupun di various training held, both inside and outside the company, such
luar perusahaan, seperti Finance Essentials for High Level as Finance Essentials for High Level Executives for leaders. The
Executive bagi para pimpinan. Perusahaan juga menyediakan company also provides training in sustainability governance,
pelatihan dalam bidang tata kelola keberlanjutan, GCG, serta GCG, as well as leadership and airport management training.
pelatihan kepemimpinan dan pengelolaan kebandarudaraan. [GRI 2- 17] [OJK E.2, E.5]
[GRI 2-17] [OJK E.2, E.5]
Selama 2023, pelatihan dan/atau peningkatan kompetensi During 2023, the training and/or competency improvement
yang diikuti anggota Dewan Komisaris adalah sebagai berikut: attended by members of the Board of Commissioners are as
follows:
Nama Pelatihan/Webinar/Seminar Tanggal Penyelenggara Peserta
No
Name of Training/Webinar/Seminar Date Organizer Participant
1 Sosialisasi Updating Talent Pool Direksi 24 Februari 2023 Kementerian Badan Dewan Komisaris PT Angkasa
BUMN Tahun 2023. February 24, 2023 Usaha Milik Negara Pura I
Socialization of Updating Talent Pool of Ministry of State- The Board of Commissioners of
Directors of SOEs in 2023. Owned Enterprises PT Angkasa Pura I
2 Juknis Komposisi dan Kualifikasi Organ 13 Juni 2023 Kementerian Badan Dewan Komisaris PT Angkasa
Pengelola Risiko June 13, 2023 Usaha Milik Negara Pura I
Technical Guidelines on the Composition Ministry of State- The Board of Commissioners of
and Qualifications of Risk Management Owned Enterprises PT Angkasa Pura I
Organs
3 BSE Masterclass 2023, Governance, Risk 10 Agustus 2023 Kementerian Badan Dewan Komisaris PT Angkasa
& Compliance August 10, 2023 Usaha Milik Negara Pura I
BSE Masterclass 2023, Governance, Risk Ministry of State- The Board of Commissioners of
& Compliance Owned Enterprises PT Angkasa Pura I
4 GRC Masterclass 2023, Joint Venture 19 Oktober 2023 Kementerian Badan Dewan Komisaris PT Angkasa
between SOE and Private Sector October 19, 2023 Usaha Milik Negara Pura I
GRC Masterclass 2023, Joint Venture Ministry of State- The Board of Commissioners of
between SOE and Private Sector Owned Enterprises PT Angkasa Pura I
Selama 2023, pelatihan dan/atau peningkatan kompetensi The following are trainings and/or competency enhancements
yang diikuti anggota Direksi adalah sebagai berikut: attended by members of the Board of Directors during 2023:
Nama Pelatihan/Webinar/Seminar Tanggal Penyelenggara Peserta
No
Name of Training/Webinars/Seminars Date Organizer Participant
1 Pelatihan Finance Essentials for High Level 21-23 Februari 2023 InJourney Dendi T. Danianto
Executive 2023
Finance Essentials for High Level February 21-23,
Executive Training 2023 2023
258 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Nama Pelatihan/Webinar/Seminar Tanggal Penyelenggara Peserta
No
Nama Pelatihan/Webinar/Seminar Tanggal Penyelenggara Peserta
2 Pelatihan Finance Essentials for High 21-23 Februari 2023 InJourney Wendo Asrul Rose
Level Executive 2023
Finance Essentials for High Level February 21- 23,
Executive Training 2023 2023
3 Pelatihan Finance Essentials for High 7- 9 Maret 2023 InJourney Faik Fahmi
Level Executive 2023
Finance Essentials for High Level March 7-9, 2023
Executive Training 2023
4 Pelatihan Finance Essentials for High 7- 9 Maret 2023 InJourney Israwadi
Level Executive 2023
Finance Essentials for High Level March 7-9, 2023
Executive Training 2023
5 Chief Human Resource Officer (CHRO) 20 September 2023 Forum Human Capital Israwadi
School Tahun 2023 Indonesia
Chief Human Resource Officer (CHRO) September 20, 2023 Indonesian Human Capital
School Year 2023 Forum
6 Master Storytelling for Authentic Desember Stanford Graduate School Dendi T. Danianto
Leadership 2023-Januari 2024 of Business
Master Storytelling for Authentic December
Leadership 2023-January 2024
7 Pelatihan Risk Management Program 7 Desember 2023 IRBA Yanindya Bayu Wirawan
Certification QRGP
Risk Management Program Certification December 7, 2023
QRGP Training
Kebijakan Remunerasi Dewan Komisaris dan Direksi
Remuneration Policy for Board of Commissioners and Directors
Remunerasi terhadap Dewan Komisaris dan Direksi bertujuan Remuneration for the Board of Commissioners and Board
untuk memberikan penghargaan bagi kinerja jangka panjang of Directors aims to reward long-term performance that has
yang telah didedikasikan demi tercapainya tujuan perusahaan. been dedicated to the achievement of company goals. The
Formulasi kebijakan remunerasi Direksi dan Dewan Komisaris formulation of remuneration policies for the Board of Directors
disusun dengan berbagai pertimbangan yang meliputi and the Board of Commissioners is prepared with various
kebutuhan likuiditas jangka pendek dan jangka panjang, considerations including short-term and long-term liquidity
kecukupan dan penguatan permodalan, aspek stabilitas needs, capital adequacy and strengthening, financial stability
keuangan, terciptanya efektivitas manajemen risiko, serta aspects, the creation of risk management effectiveness, and
potensi pendapatan di masa yang akan datang. PT Angkasa potential future income. PT Angkasa Pura I has a remuneration
Pura I memiliki kebijakan remunerasi kepada Dewan Komisaris policy for the Board of Commissioners and Directors which
dan Direksi yang mengacu pada Peraturan Menteri BUMN refers to the Regulation of the Minister of SOEs Number PER-
Nomor PER-13/MBU/11/2021 tentang Perubahan Keenam 13 / MBU / 11/2021 concerning the Sixth Amendment to the
Atas Peraturan Menteri Badan Usaha Milik Negara Nomor Regulation of the Minister of State-Owned Enterprises Number
PER-04/MBU/2014 tentang Pedoman Penetapan Penghasilan PER-04 / MBU / 2014 concerning Guidelines for Determining
Direksi, Dewan Komisaris, dan Dewan Pengawas Badan Usaha the Income of Directors, Board of Commissioners, and
Milik Negara. [GRI 2-19] Supervisory Board of State-Owned Enterprises. [GRI 2-19]
• Prosedur Penetapan Remunerasi [GRI 2-20] • Remuneration Determination Procedure [GRI 2-20]
Dewan Komisaris yang menjalankan fungsi nominasi dan The Board of Commissioners, which carries out the
remunerasi membuat usul remunerasi. Dalam menetapkan nomination and remuneration function, makes a
usulan remunerasi, Dewan Komisaris mendapat bantuan remuneration proposal. In determining the remuneration
dari Komite Nominasi dan Remunerasi. PT Angkasa proposal, the Board of Commissioners receives assistance
Pura I menetapkan remunerasi mengacu pada ketentuan from the Nomination and Remuneration Committee. PT
Peraturan Menteri Badan Usaha Milik Negara. Sesuai Angkasa Pura I determines remuneration referring to the
Peraturan Menteri tersebut, RUPS menetapkan besaran provisions of the Regulation of the Minister of State-Owned
penghasilan Dewan Komisaris dan Direksi. Enterprises. In accordance with the Ministerial Regulation,
the GMS determines the amount of income of the Board of
Commissioners and Directors.
2023 Sustainability Report 259
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
• Indikator Penetapan Remunerasi • Remuneration Determination Indicators
Indikator penetapan remunerasi Dewan Komisaris The indicators for determining the remuneration of the
berdasarkan Peraturan Menteri BUMN No. PER-13/ Board of Commissioners are based on the Regulation of
MBU/09/2021 tanggal 27 September 2021, yang the Minister of SOEs No. PER-13/MBU/09/2021 dated
mencakup: September 27, 2021, which includes:
• Faktor skala usaha; • Business scale factor;
• Faktor kompleksitas usaha; • Business complexity factor;
• Tingkat inflasi; • Inflation rate;
• Kondisi dan kemampuan keuangan perusahaan; • The company’s financial condition and capabilities;
• Faktor-faktor lain yang relevan serta tidak bertentangan • Other factors that are relevant and do not conflict with
dengan peraturan perundang-undangan. laws and regulations.
• Struktur Remunerasi Anggota Dewan Komisaris • Remuneration Structure for Members of the Board of
Commissioners
Jenis Penghasilan Keputusan Keterangan
No
Type of Income Decision Description
1 Honorarium • Komisaris Utama: 100%;
Honorarium • Komisaris: 90% dari Komisaris Utama;
• Penghasilan bulanan meliputi honorarium,
tunjangan komunikasi 5% dari honorarium,
tunjangan mobilitas 20% dari honorarium.
• President Commissioner: 100%.
• Commissioner: 90% of the President
Commissioner.
• Monthly income includes honorarium,
communication allowance 5% of
honorarium, mobility allowance 20% of
honorarium.
2 Tunjangan
Allowances
Tunjangan Hari Raya Diberikan sebesar satu bulan honorarium. Sesuai PER-04/MBU/2014 sebagaimana
Holiday Allowance Given at the rate of one month’s honorarium. beberapa kali mengalami perubahan terakhir
dengan PER 03/MBU/03/2023.
According to PER-04/MBU/2014 as
amended several times, most recently with
PER 03/MBU/03/2023.
Tunjangan Transportasi Diberikan sebesar 20% dari honorarium. Sesuai PER-04/MBU/2014 sebagaimana
Transportation Allowance Given at 20% of the honorarium. beberapa kali mengalami perubahan terakhir
dengan PER 03/MBU/03/2023.
According to PER-04/MBU/2014 as
amended several times, most recently with
PER 03/MBU/03/2023.
Asuransi Purna Jabatan Premi asuransi paling banyak 25% dari Sesuai PER-04/MBU/2014 sebagaimana
Post-Employment honorarium. beberapa kali mengalami perubahan terakhir
Insurance The insurance premium is at most 25% of dengan PER 03/MBU/03/2023.
the honorarium. According to PER-04/MBU/2014 as
amended several times, most recently with
PER 03/MBU/03/2023.
3 Fasilitas
Facilities
Fasilitas Kesehatan Asuransi kesehatan atau penggantian biaya Sesuai PER-04/MBU/2014 sebagaimana
Health Facilities pengobatan (at cost). beberapa kali mengalami perubahan terakhir
Health insurance or reimbursement of dengan PER 03/MBU/03/2023.
medical expenses (at cost). According to PER-04/MBU/2014 as
amended several times, most recently with
PER 03/MBU/03/2023.
260 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Jenis Penghasilan Keputusan Keterangan
No
Type of Income Decision Description
Fasilitas Bantuan Hukum Untuk pembiayaan jasa kantor pengacara Sesuai PER-04/MBU/2014 sebagaimana
Legal Aid Facility atau konsultan hukum yang meliputi proses beberapa kali mengalami perubahan terakhir
pemeriksaan sebagai saksi, tersangka, dan dengan PER 03/MBU/03/2023.
terdakwa di lembaga peradilan. According to PER-04/MBU/2014 as
To cover the costs of a lawyer’s office or amended several times, most recently with
legal consultant, which includes the process PER 03/MBU/03/2023.
of being examined as a witness, suspect,
and defendant in a judicial institution.
4 Insentif Kinerja
Performance Incentives
Insentif Kinerja • Komisaris Utama: 45% dari insentif kinerja
Performance Incentives Direktur Utama;
• Komisaris: 90% dari insentif kinerja
Komisaris Utama;
• Dibagikan secara roporsional sesuai masa
kerja aktif yang bersangkutan. Pajak atas
insentif kinerja ditanggung pribadi bukan
perusahaan.
• President Commissioner: 45% of
the President Director’s performance
incentive.
• Commissioner: 90% of the President
Commissioner’s performance incentive.
• Distributed proportionally according
to the active working period. Tax on
performance incentives is borne by the
individual not the company.
Long Term Incentive Tidak diberikan.
Long Term Incentive Not provided.
• Struktur Remunerasi Anggota Direksi • Remuneration Structure of Members of the Board of
Directors
Jenis Penghasilan Keterangan
No
Type of Income Description
1 Gaji Direktur Utama sebesar 100%
Salary President Director is at 100%
Direktur sebesar 85% dari gaji Direktur Utama
Director is 85% of the President Director’s salary
2 Tunjangan
Allowances
Hari Raya Keagamaan Anggota Direksi diberikan tunjangan hari raya keagamaan sebesar satu kali gaji setiap
Religious holidays tahun.
Members of the Board of Directors are given a religious holiday allowance of one-time salary
each year.
Perumahan Anggota Direksi diberikan tunjangan perumahan sebesar 40% dari gaji dengan ketentuan
Housing maksimal sebesar Rp27.500.000.
Members of the Board of Directors are given a housing allowance of 40% of salary with a
maximum provision of Rp27,500,000.
2023 Sustainability Report 261
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Jenis Penghasilan Keterangan
No
Type of Income Description
Asuransi Purnajabatan • Diberikan selama menjabat;
Retirement Insurance • Premi yang ditanggung perusahaan adalah maksimal 25% dari gaji dalam satu tahun;
• Masing-masing anggota Direksi menetapkan program asuransi purnajabatan yang
mereka pilih, dengan koordinasi dari unit pengelola fasilitas dan tunjangan anggota
Direksi dan Dewan Komisaris;
• Pemberian premi, iuran, atau istilah lain yang relevan untuk asuransi purnajabatan sudah
termasuk premi untuk asuransi kecelakaan dan kematian.
• Provided during the term of office;
• The premium borne by the company is a maximum of 25% of salary in one year;
• Each member of the Board of Directors determines the post-service insurance program
they choose, with coordination from the facilities and benefits management unit of the
Board of Directors and Board of Commissioners;
• The provision of premiums, dues, or other relevant terms for post-service insurance
includes premiums for accident and death insurance.
3 Fasilitas
Facilities
Kendaraan • Anggota Direksi hanya berhak atas satu fasilitas kendaraan dari perusahaan;
Vehicle • Penyediaan fasilitas kendaraan termasuk dengan biaya pemeliharaan dan operasional
memperhatikan kondisi keuangan perusahaan;
• Menteri menetapkan spesifikasi dan standar kendaraan;
• Anggota Direksi yang tidak lagi menjabat wajib mengembalikan kendaraan dinas kepada
perusahaan dalam jangka waktu paling lambat 30 hari setelah tidak menjabat.
• Members of the Board of Directors are only entitled to one vehicle facility from the
company;
• Provision of vehicle facilities including maintenance and operational costs shall take into
account the company’s financial condition;
• The Minister stipulates vehicle specifications and standards;
• Members of the Board of Directors who are no longer in office are obliged to return the
official vehicle to the company within a maximum period of 30 days after leaving office.
Kesehatan • Pemberian fasilitas kesehatan berupa asuransi kesehatan atau penggantian biaya obat;
Health • Anggota Direksi serta suami/istri dan maksimal tiga orang anak yang belum mencapai
usia 25 tahun dapat menerima fasilitas kesehatan, dengan ketentuan apabila anak
yang belum berusia 25 tahun tersebut pernah menikah atau pernah bekerja maka yang
bersangkutan tidak berhak mendapatkan fasilitas kesehatan;
• Fasilitas kesehatan berupa:
- Rawat jalan dan obat;
- Rawat inap dan obat;
- Pemeriksaan kesehatan dengan ketentuan satu kali setiap tahun dan dilakukan di
dalam negeri.
• Apabila dokter yang merawat memberikan rujukan untuk berobat ke luar negeri,
anggota Direksi dapat menerima fasilitas kesehatan secara penuh atau sebagian dengan
memperhatikan kemampuan perusahaan.
• Provision of health facilities in the form of health insurance or reimbursement of drug
costs;
• members of the Board of Directors and their spouses and a maximum of three children
who have not reached the age of 25 years can receive health facilities, provided that if the
child who is not yet 25 years old has been married or has worked, he/she is not entitled
to health facilities;
• Health facilities in the form of:
• Outpatient care and medicine;
• Hospitalization and medicine;
• Medical examination with the provision of once every year and conducted in the
country.
• If the treating doctor provides a referral for treatment abroad, members of the Board of
Directors may receive health facilities in full or in part by taking into account the company’s
ability.
262 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Jenis Penghasilan Keterangan
No
Type of Income Description
Bantuan Hukum • Fasilitas bantuan hukum kepada anggota Direksi diberikan dalam hal terjadi tindakan/
Legal Assistance perbuatan untuk dan atas nama jabatan anggota Direksi dengan maksud dan tujuan
serta kegiatan usaha perusahaan;
• Pembiayaan jasa kantor pengacara atau konsultan hukum merupakan fasilitas bantuan
hukum yang meliputi proses pemeriksaan sebagai saksi, tersangka, dan terdakwa di
lembaga peradilan;
• Pembebanan pembiayaan jasa kantor pengacara atau konsultan hukum mencakup satu
kantor pengacara atau konsultan hukum untuk satu kasus tertentu;
• Perusahaan melakukan penunjukkan kantor pengacara/konsultan hukum sesuai dengan
ketentuan pengadaan perusahaan.
• Legal aid facilities to members of the Board of Directors are provided in the event of
actions/acts for and on behalf of the position of members of the Board of Directors with
the aims and objectives and business activities of the company;
• Financing of lawyer or legal consultant office services is a legal aid facility that covers the
examination process as a witness, suspect, and defendant in a judicial institution;
• The financing of the services of a lawyer or legal consultant covers one lawyer or legal
consultant office for one specific case;
• The company appoints a lawyer / legal consultant office in accordance with the provisions
of company procurement.
Fasilitas Perumahan Perusahaan menyediakan rumah jabatan bagi Direksi, maka yang bersangkutan wajib
Housing Facility mempergunakan rumah tersebut sebagai fasilitas perumahan dan yang bersangkutan tidak
diberikan tunjangan perumahan.
The Company provides a house of office for the Board of Directors, then the person
concerned must use the house as a housing facility and the person concerned is not given
a housing allowance.
Perusahaan belum dapat mengungkapkan rincian rasio The Company is not yet able to disclose the details of the
kompensasi tahunan bagi individu dengan bayaran tertinggi ratio of annual compensation for the highest paid individual
terhadap total kompensasi tahunan rata-rata untuk semua to the average total annual compensation for all employees
karyawan dan persentase kenaikan rasio kompensasi and the percentage increase in this annual compensation
tahunan ini, karena alasan kerahasiaan perusahaan. [GRI ratio, for reasons of corporate confidentiality. [GRI 2-21]
2-21]
Evaluasi Kinerja Dewan Komisaris dan Direksi [GRI 2-18]
Performance Evaluation of the Board of Commissioners and Directors
Melalui wewenang yang dimiliki, pemegang saham melakukan Through their authority, shareholders assess the performance
penilaian terhadap kinerja Dewan Komisaris secara kolegial of the Board of Commissioners collegially and individually.
dan masing-masing. Secara prosedural, pelaksanaan penilaian Procedurally, the performance assessment of the Board of
kinerja Dewan Komisaris adalah melalui mekanisme Rapat Commissioners is conducted through the mechanism of
Umum Pemegang Saham (RUPS). Aspek penilaian mengacu the General Meeting of Shareholders (GMS). The aspects of
pada Undang-Undang, Anggaran Dasar, dan Amanat assessment refer to the Law, Articles of Association, and
Pemegang Saham. Penilaian kinerja Dewan Komisaris dan Shareholders’ Mandate. The performance assessment of the
Direksi terlihat dalam pengawasan pengelolaan dampak Board of Commissioners and Board of Directors is seen in the
organisasi terhadap ekonomi, lingkungan, dan manusia. supervision of the management of the organization’s impact
Ukuran penilaian atas keberhasilan pelaksanaan tugas dan on the economy, environment and people. The size of the
tanggung jawab pengawasan dan pemberian nasihat oleh assessment of the successful implementation of the duties
Dewan Komisaris menjadi salah satu indikator penilaian kinerja. and responsibilities of supervision and advisory by the Board
of Commissioners is one of the indicators of performance
assessment.
Evaluasi kinerja Dewan Komisaris didasarkan atas pencapaian The Board of Commissioners’ performance evaluation is
Key Performance Indicator (KPI) terdiri dari aspek pengawasan based on the achievement of Key Performance Indicators
dan pengarahan, aspek pelaporan, dan aspek dinamis/lainnya. (KPIs) consisting of supervision and direction aspects,
Selain itu, Kinerja Dewan Komisaris juga dinilai melalui Penilaian reporting aspects, and dynamic/other aspects. In addition, the
GCG, mengacu pada Keputusan Sekretaris Kementerian performance of the Board of Commissioners is also assessed
BUMN No. SK-16/S.MBU/2012 tentang Indikator/Parameter through GCG Assessment, referring to the Decree of the
2023 Sustainability Report 263
Page 264
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Penilaian dan Evaluasi atas Penerapan Tata Kelola Perusahaan Secretary of the Ministry of SOEs No. SK-16/S.MBU/2012 on
(GCG) pada BUMN. Indicators/Parameters for Assessment and Evaluation of the
Implementation of Corporate Governance (GCG) in SOEs
Sementara itu, prosedur penilaian kinerja Direksi juga Meanwhile, the Board of Directors’ performance assessment
didasarkan atas pendekatan KPI dan hasil penilaian GCG. procedure is also based on the KPI approach and GCG
Penilaian ini mempertimbangkan ketentuan dalam Peraturan assessment results. This assessment considers the provisions
Menteri Badan Usaha Milik Negara Republik Indonesia Nomor in the Regulation of the Minister of State-Owned Enterprises
PER-2/MBU/03/2023 tentang Pedoman Tata Kelola dan of the Republic of Indonesia Number PER-2/MBU/03/2023
Kegiatan Korporasi Signifikan Badan Usaha Milik Negara concerning Guidelines for Governance and Significant
yang ditetapkan oleh Menteri Badan Usaha Milik Negara pada Corporate Activities of State-Owned Enterprises stipulated by
tanggal 3 Maret 2023 dan diundangkan pada tanggal 24 Maret the Minister of State-Owned Enterprises on March 3, 2023 and
2023, serta Surat Kementerian BUMN S-683/MBU/10/2022 promulgated on March 24, 2023, as well as Ministry of SOEs
tanggal 24 Oktober 2022 perihal Aspirasi Pemegang Saham/ Letter S-683/MBU/10/2022 dated October 24, 2022 regarding
Pemilik Modal untuk Penyusunan Rencana Kerja dan Anggaran Aspirations of Shareholders/Capital Owners for the Preparation
Perusahaan Tahun 2023. Adapun kriteria penilaian kinerja of the Company’s Work Plan and Budget for 2023. The criteria
direksi yang tertuang dalam KPI Direksi secara kolegial terdiri for assessing the performance of directors contained in the KPI
dari lima perspektif sebagai berikut: of the Board of Directors collegially consist of five perspectives
as follows:
1. Perspektif nilai ekonomi dan sosial untuk Indonesia 1. Economic and social value perspectives for Indonesia
2. Perspektif inovasi model bisnis 2. Business model innovation perspective
3. Perspektif kepemimpinan teknologi 3. Technology leadership perspective
4. Perspektif peningkatan investasi 4. Investment enhancement perspective
5. Perspektif pengembangan talenta 5. Talent development perspective
Target kinerja atas masing-masing perspektif tersebut tertuang The performance targets for each perspective are set out in the
dalam Kontrak Manajemen yang disepakati dalam RUPS Management Contract agreed upon during the the GMS for the
Pengesahan Rencana Kerja dan Anggaran Perusahaan ratification of the Company’s Work Plan and Budget (RKAP)
(RKAP) dan Rencana Kerja dan Anggaran Program Tanggung and the Work Plan and Budget for the Social and Environmental
Jawab Sosial dan Lingkungan (RKA-TJSL) pada tanggal Responsibility Program (RKA-TJSL) on January 27, 2023. In
27 Januari 2023. Selain kriteria penilaian KPI Direksi secara addition to the criteria for assessing the KPIs of the Board of
Kolegial, Direksi juga wajib menjabarkan KPI Direksi secara Directors Collegially, the Board of Directors is also required to
Kolegial tersebut ke dalam KPI Direksi secara Individual. Atas elaborate the KPIs of the Board of Directors Collegially into the
pencapaian kinerjanya, Direksi wajib menyampaikan laporan KPIs of the Board of Directors individually. For the achievement
kepada Pemegang Saham secara berkala dan tahunan dengan of its performance, the Board of Directors is obliged to submit a
hasil perhitungan yang dipertimbangkan oleh Kantor Akuntan report to the Shareholders on a regular and annual basis with the
Publik yang mengaudit laporan keuangan perusahaan. Tak results of the calculation considered by the Public Accounting
hanya itu, perusahaan juga telah memasukkan aspek ESG Firm that audits the company’s financial statements. Not only
dalam KPI Direksi sebagai komitmen dalam pelaksanaan bisnis that, the company has also included ESG aspects in the KPI
dan operasional yang berkelanjutan. of the Board of Directors as a commitment to sustainable
business and operational implementation.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Penerapan Tata Kelola Perusahaan yang Baik
Implementation of Good Corporate Governance
Dalam melaksanakan tata kelola perusahaan yang baik, In implementing good corporate governance, PT Angkasa Pura
PT Angkasa Pura I menerapkan praktik good corporate I implements Good Corporate Governance (GCG) practices
governance (GCG) di seluruh lini. Pelaksanaan tata kelola yang at all levels. The implementation of good governance refers to
baik tersebut mengacu pada inisiatif dan standar nasional serta national and national initiatives and standards, including:
nasional, di antaranya:
1. Peraturan Menteri Badan Usaha Milik Negara PER-2/ 1. Regulation of the Minister of State-Owned Enterprises
MBU/03/2023 tentang Pedoman Tata Kelola dan Kegiatan PER-2/MBU/03/2023 concerning Guidelines for
Korporasi Signifikan Badan Usaha Milik Negara; Governance and Significant Corporate Activities of State-
2. Keputusan Sekretaris Kementerian Badan Usaha Milik Owned Enterprises;
Negara Nomor SK-16/S.MBU/2012 tentang Indikator/ 2. Decree of the Secretary of the Ministry of State-Owned
Parameter Penilaian dan Evaluasi atas Penerapan Enterprises Number SK-16/S.MBU/2012 concerning
Tata Kelola Perusahaan yang Baik (Good Corporate Indicators/Parameters for Assessment and Evaluation of
Governance) pada Badan Usaha Milik Negara. the Implementation of Good Corporate Governance in
State-Owned Enterprises.
PT Angkasa Pura I menerapkan kebijakan dan strategi PT Angkasa Pura I implements good governance policies and
tata kelola yang baik berlandaskan visi, misi, nilai-nilai, strategies based on vision, mission, values, and corporate
serta budaya perusahaan. Kebijakan perusahaan dalam culture. The company’s policy in implementing the best GCG
mengimplementasikan praktik GCG terbaik untuk menetapkan practices to establish regulations and build infrastructure in PT
regulasi serta membangun infrastruktur di PT Angkasa Pura I Angkasa Pura I is shown in the following diagram:
tertera pada diagram sebagai berikut:
GOOD CORPORATE SUSTAINABILITY
Proses GCG | GCG Process
• Komitmen terhadap penerapan tata kelola • Commitment to the implementation of good
perusahaan yang baik secara berkelanjutan corporate governance on an ongoing basis
• Pemegang saham dan RUPS Pemilik Modal • Shareholders and GMS Capital Owners
• Dewan Komisaris • Board of Commissioners
• Direksi • Board of Directors
• Pengungkapan informasi dan transparansi • Information disclosure and transparency
Regulasi Praktik Terbaik Infrastruktur
Regulation Best Practice Infrastructure
Organ Utama Organ Pendukung
Main Organ Supporting Organ
• Rapat Umum Pemegang • Organ Pendukung Dewan Komisaris
Saham Supporting Organizations of the Board of Commissioners
• Dewan Komisaris
Sekretaris Dewan Komisaris, Komite Audit, Komite Nominasi dan
• Direksi Struktur Tata Remunerasi, serta Komite Risiko Usaha dan GCG.
• General Meeting of Kelola Perusahaan Secretary of the Board of Commissioners, Audit Committee, Nomination
Shareholders Corporate and Remuneration Committee, and Business Risk and GCG Committee.
• Board of Commissioners Governance
• Board of Directors Structure • Organ Pendukung Direksi
Supporting Organ of the Board of Directors
Sekretaris Perusahaan, Komite Manajemen Risiko, Unit Internal Audit,
Risk Management & Corporate Planning, dan unit pendukung lainnya.
Corporate Secretary, Risk Management Committee, Internal Audit Unit,
Risk Management & Corporate Planning, and other supporting units.
2023 Sustainability Report 265
Page 266
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Lima Prinsip GCG
Five Principles of GCG
Transparansi/ Akuntabilitas Responsibilitas/ Kemandirian/ Kewajaran/Kesetaraan
Keterbukaan Tanggung Jawab Independensi
Accountability Fairness/Equity
Transparency Responsibility Independence
Komitmen GCG
GCG Commitments
Visi Misi Nilai Budaya Perusahaan
Vision Mission Corporate Culture Values
Pelaksanaan prinsip GCG di perusahaan memiliki tujuan untuk The implementation of GCG principles in the company is
mengoptimalkan nilai, kinerja, dan kontribusi perusahaan, intended to optimize the value, performance, and contribution of
sehingga keberlanjutan bisnis dapat terjaga dalam jangka the company, so that business sustainability can be maintained
panjang. PT Angkasa Pura I memastikan penerapan prinsip- in the long term. PT Angkasa Pura I ensures the implementation
prinsip GCG berjalan dengan baik di setiap kegiatan operasional of GCG principles runs well in every operational activity and
dan pengelolaan perusahaan. Melalui pelaksanaan prinsip- management of the company. Through the implementation of
prinsip GCG, perusahaan yakin dapat membangun kesadaran GCG principles, the company believes it can build awareness
setiap insan perusahaan untuk menentukan keputusan dan of every company person to determine decisions and actions in
tindakan yang sesuai dengan nilai moral dan kepatuhan accordance with moral values and compliance with applicable
terhadap peraturan dan perundang-undangan yang berlaku. laws and regulations.
penerapan GCG PT Angkasa Pura I berlandaskan pada PT Angkasa Pura I’s GCG implementation is based on a series
serangkaian pedoman yang berfungsi untuk memberi of guidelines that serve to guide the implementation of GCG.
panduan pelaksanaan GCG. Pedoman panduan pelaksanaan GCG implementation guidelines are socialized to all company
GCG disosialisasikan kepada seluruh insan perusahaan dan personnel and evaluated periodically to ensure its alignment
dievaluasi secara berkala untuk memastikan keselarasannya with the development and needs of the company.
dengan perkembangan dan kebutuhan perusahaan.
Berikut pedoman panduan pelaksanaan GCG PT Angkasa The following are the guidelines for the implementation of PT
Pura I: Angkasa Pura I’s GCG:
1. Pedoman Tata Kelola Perusahaan (Code of Corporate 1. Code of Corporate Governance.
Governance); 2. Code of Conduct.
2. Pedoman Etika Perusahaan (Code of Conduct); 3. Code of Conduct for the Board of Directors and Board of
3. Pedoman Tata Laksana Kerja Direksi dan Dewan Komisaris Commissioners (Board Manual).
(Board Manual); 4. Audit Committee Charter.
4. Piagam Komite Audit; 5. Internal Audit Charter.
5. Piagam Internal Audit; 6. Nomination and Remuneration Committee Charter.
6. Piagam Komite Nominasi dan Remunerasi; 7. Collective Labor Agreement for the period 2023-2025
7. Perjanjian Kerja Bersama periode 2023-2025 antara PT between PT Angkasa Pura I and the Angkasa Pura I
Angkasa Pura I dengan Serikat Pekerja Angkasa Pura I Workers Union and Angkasa Pura I Employees Association
dan Asosiasi Karyawan Angkasa Pura I Nomor SP.DU.29/I. Number SP.DU.29/I.HK.06/2023; Number SP.AP.I.01/
HK.06/2023; Nomor SP.AP.I.01/PKB-07/III/2023; dan PKB-07/III/2023; and Number AKA.01/PKB-7/III/2023;
Nomor AKA.01/PKB-7/III/2023; 8. Gratification Control Guidelines.
8. Pedoman Pengendalian Gratifikasi; 9. Whistleblowing System Guidelines.
9. Pedoman Whistleblowing System; 10. Anti-bribery Management System Guidelines.
10. Pedoman Sistem Manajemen Anti Penyuapan; 11. Risk Management Guidelines.
11. Pedoman Manajemen Risiko; 12. Information Technology Governance Guidelines.
12. Pedoman Tata Kelola Teknologi Informasi; 13. Compliance Guidelines.
13. Pedoman Kepatuhan; 14. Guidelines for the State Organizer’s Wealth Report
14. Pedoman Laporan Harta Kekayaan Penyelenggara Negara (LHKPN).
(LHKPN); 15. Other policies and standard operating procedures (SOP)
15. Kebijakan-kebijakan lainnya dan standard operating of the company.
procedure (SOP) perusahaan.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Kode Etik Perusahaan [GRI 2-23, 2-24]
Code of Conduct
Perusahaan telah menyusun kode etik sebagai bentuk The company has developed a code of conduct as a form of
komitmen dari etika bisnis serta sebagai landasan perilaku commitment to business ethics and as a basis for business
usaha. Seluruh insan PT Angkasa Pura I harus menjadikan behavior. All PT Angkasa Pura I people must make the code
kode etik menjadi dasar sikap, perilaku dan tindakan dalam of conduct the basis of attitudes, behavior and actions in
melakukan interaksi hubungan bisnis maupun hubungan kerja, interacting business relationships and work relationships, by
dengan menerapkan prinsip-prinsip dasar yang ada pada visi, applying the basic principles that exist in the company’s vision,
misi, dan nilai-nilai utama perusahaan serta memperhatikan mission and main values and paying attention to compliance
kepatuhan pada peraturan internal dan eksternal yang berlaku. with applicable internal and external regulations.
Pedoman etika perusahaan PT Angkasa Pura I termuat PT Angkasa Pura I’s corporate ethics guidelines are contained
dalam Keputusan Bersama Direksi dan Dewan Komisaris PT in the Joint Decree of the Board of Directors and the Board of
Angkasa Pura I Nomor KEP.DU.0007/HK.01.01/2022, KEP.01/ Commissioners of PT Angkasa Pura I Number KEP.DU.0007/
DK.AP.I/2022 tentang Pedoman Etika Perusahaan (Code of HK.01.01/2022, KEP.01/DK.AP.I/2022 concerning the Code of
Conduct), yang memuat tentang: Conduct, which contains:
1. Etika Usaha, yang mengatur topik-topik terkait: 1. Business Ethics, which governs related topics:
• Komitmen terhadap pemegang saham; • Commitment to shareholders.
• Kepatuhan terhadap peraturan perundang-undangan. • Compliance with laws and regulations.
• Keterbukaan informasi; • Information disclosure.
• Hubungan perusahaan dengan pegawai dan tenaga • The company’s relationship with employees and non-
kerja di luar pegawai di perusahaan serta hubungan employee labor in the company and industrial relations.
industri; • Company’s relationship with service users.
• Hubungan perusahaan dengan pengguna jasa; • The company’s relationship with the government.
• Hubungan perusahaan dengan pemerintah; • Company’s relationship with business partners.
• Hubungan perusahaan dengan mitra usaha; • The company’s relationship with providers of goods and/
• Hubungan perusahaan dengan penyedia barang dan/ or services.
atau jasa; • Fair business competition.
• Persaingan usaha yang sehat; • Company’s relationship with creditors.
• Hubungan perusahaan dengan kreditur; • Company’s relationship with subsidiaries and joint
• Hubungan perusahaan dengan anak perusahaan dan ventures.
perusahaan patungan; • Social and environmental responsibility to the community.
• Tanggung jawab sosial dan lingkungan kepada • Occupational safety, health, and environment.
masyarakat; • Environmental preservation.
• Keselamatan, kesehatan, dan lingkungan kerja; • Intellectual property rights (HAKI).
• Pelestarian lingkungan hidup; • Information and communication technology systems.
• Hak Kekayaan Intelektual (HAKI); • Document storage.
• Sistem teknologi informasi dan komunikasi; • Financial recording and reporting.
• Penyimpanan dokumen;
• Pencatatan dan pelaporan keuangan.
2. Tata Perilaku yang mengatur topik-topik terkait perilaku 2. Code of Conduct that regulates topics related to the
yang diharapkan dari setiap insan PT Angkasa Pura I, behavior expected of every employee of PT Angkasa Pura
meliputi: I, including:
• Tata perilaku Dewan Komisaris; • Code of conduct for the Board of Commissioners.
• Tata perilaku Direksi; • The code of conduct of the Board of Directors.
• Tata perilaku Insan perusahaan. • Code of conduct for company personnel.
3. Penanganan Benturan Kepentingan, yang terdiri dari: 3. Handling Conflict of Interest, which consists of:
• Pernyataan palsu, klaim palsu, dan konspirasi; • False statements, false claims, and conspiracies.
• Suap; • Bribery.
• Imbalan; • Rewards.
• Hadiah; • Gifts.
• Sumbangan; • Donations.
• Jamuan bisnis; • Business meals.
• Jabatan rangkap; • Duplicate positions.
• Perlindungan serta penggunaan aset dan sumber daya • Protection and use of company assets and other
perusahaan lainnya; resources.
2023 Sustainability Report 267
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
• Keterlibatan dalam aktivitas politik; • Involvement in political activities.
• Pengadaan barang dan/atau jasa; • Procurement of goods and/or services.
• Aktivitas sampingan; • Side activities.
• Kerahasiaan informasi; • Confidentiality of information.
• Perjalanan dinas; • Business travel.
• Reputasi dan citra perusahaan; • Company reputation and image.
• Nepotisme. • Nepotism.
Dalam upaya penegakan pedoman etika perusahaan, PT In order to uphold the company’s ethical guidelines, PT
Angkasa Pura I berkomitmen menjalankan pedoman etika Angkasa Pura I is committed to implementing the company’s
perusahaan secara konsisten dan konsekuen dengan berbagai ethical guidelines consistently and consequently with various
upaya, di antaranya: efforts, including:
1. Membentuk Badan Pertimbangan Kepegawaian (BPK) 1. Establish the Personnel Advisory Board (BPK) and the
dan Panitia Pembinaan dan Pemeriksaan Pelanggaran Committee for the Development and Examination of
Disiplin Pegawai (P4DP) yang berfungsi untuk melakukan Employee Discipline Violations (P4DP) which functions
pembinaan dan pemeriksaan terhadap pelanggaran to provide guidance and examination of violations of
disiplin pegawai dan etik perusahaan; employee discipline and company ethics.
2. Mendorong setiap insan PT Angkasa Pura I untuk 2. Encouraging every employee of PT Angkasa Pura I to
melaporkan kecurigaan maupun pelanggaran terhadap report suspicions and violations of the company’s ethical
pedoman etika perusahaan; guidelines.
3. Membuat platform digital Whistleblowing System (WBS) 3. Creating a digital platform Whistleblowing System (WBS)
sebagai tempat pengaduan pelanggaran disiplin dan etik as a place for complaints of violations of employee
pegawai; discipline and ethics.
4. Menerapkan sanksi-sanksi, mulai dari disiplin ringan, 4. Applying sanctions, ranging from light, moderate, to severe
sedang, hingga disiplin berat sampai dengan pemutusan discipline to termination of employment for employees
hubungan kerja pada pegawai yang melakukan who violate the company’s code of ethics.
pelanggaran kode etik perusahaan.
Pendekatan atau Prinsip Pencegahan [GRI 2-23]
Preventive Approaches or Principles
PT Angkasa Pura I memegang teguh prinsip-prinsip kehati- PT Angkasa Pura I upholds the principles of prudence in
hatian dalam menjalankan kegiatan usaha. Perusahaan telah carrying out business activities. The company has developed
mengembangkan berbagai prinsip dan sistem yang bertujuan various principles and systems aimed at ensuring that all airport
untuk memastikan agar seluruh kegiatan operasional bandara operations comply with laws and regulations. The application
telah mematuhi peraturan perundang-undangan. Penerapan of the precautionary principle in the company is reflected in the
prinsip kehati-hatian di perusahaan tercermin pada kode etik, code of ethics, risk management practices, and the existence
praktik manajemen risiko, serta adanya sistem manajemen of a health and safety management system that applies in all
kesehatan dan keselamatan yang berlaku di seluruh wilayah operational areas of PT Angkasa Pura I.
operasi PT Angkasa Pura I.
PT Angkasa Pura I menjunjung tinggi prinsip kehati-hatian, PT Angkasa Pura I upholds the precautionary principle,
terutama dalam kaitannya dengan lingkungan. PT Angkasa especially in relation to the environment. PT Angkasa Pura I has
Pura I telah mengembangkan berbagai prinsip dan sistem developed various principles and systems aimed at ensuring
yang bertujuan memastikan agar seluruh kegiatan operasional that all airport operations comply with environmental laws and
bandara telah mematuhi peraturan perundang-undangan di regulations. The standards that the company uses as the basis
bidang lingkungan. Standar yang perusahaan gunakan sebagai for all airport operations include:
landasan seluruh kegiatan operasional bandara di antaranya:
1. Persetujuan Lingkungan melalui Analisis Mengenai 1. Environmental Approval through Environmental Impact
Dampak Lingkungan (AMDAL); Analysis (AMDAL);
2. ISO 14001:2015/SNI 19–14001:2005 tentang Sistem 2. ISO 14001:2015/SNI 19-14001:2005 on Environmental
Manajemen Lingkungan. Management System.
Pencegahan Benturan Kepentingan [GRI 2-15]
Prevention of Conflict of Interest
PT Angkasa Pura I memberikan arahan kepada Dewan PT Angkasa Pura I gives direction to the Board of
Komisaris dan Direksi agar mengacu pada prinsip-prinsip Commissioners and the Board of Directors to refer to the
profesionalisme dan independensi dalam menjalankan principles of professionalism and independence in carrying out
kegiatan operasional perusahaan untuk menghindari tindakan- the company’s operational activities in order to avoid actions
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
tindakan yang menimbulkan benturan kepentingan dan that cause conflicts of interest and non-corporate intervention,
intervensi nonkorporasi, serta secara konsisten berpedoman and consistently guided by applicable provisions and regulations
pada ketentuan dan peraturan yang berlaku serta tata kelola and good corporate governance.
perusahaan yang baik.
Agar dapat menghindari benturan kepentingan pada Dewan To avoid conflicts of interest in the Board of Commissioners
Komisaris dan Direksi, perusahaan mengatur etika jabatan and Board of Directors, the company regulates the ethics of the
Dewan Komisaris dan Direksi dalam mengemban tugas dan Board of Commissioners and Board of Directors in carrying out
tanggung jawabnya. Dewan Komisaris dan Direksi tidak boleh their duties and responsibilities. The Board of Commissioners
melakukan tindakan yang mempunyai benturan kepentingan and Board of Directors must not take actions that have a conflict
dan mengambil keuntungan pribadi, baik secara langsung of interest and take personal benefits, either directly or indirectly
maupun tidak langsung dari pengambilan keputusan dan/atau from decision-making and/or company activities, other than
kegiatan perusahaan, selain penghasilan yang sah. Anggota legal income. Members of the Board of Commissioners and
Dewan Komisaris dan Direksi juga wajib melaporkan kepada Board of Directors are also required to report to the Corporate
Sekretaris Perusahaan mengenai kepemilikan sahamnya dan/ Secretary regarding their and/or their family’s share ownership
atau keluarganya pada perusahaan tersebut dan perusahaan in the company and other companies including any changes.
lain termasuk setiap perubahannya. Selain itu, anggota Dewan In addition, members of the Board of Commissioners and
Komisaris dan Direksi wajib melakukan pengungkapan jika Directors are required to make disclosures if there is a conflict
terjadi benturan kepentingan. of interest.
PT Angkasa Pura I juga memberikan informasi material yang PT Angkasa Pura I also provides material information that
mengandung benturan kepentingan dan/atau transaksi dengan contains conflicts of interest and / or transactions with
pihak afiliasi. Selama periode pelaporan 2023 tidak terdapat affiliated parties. During the reporting period in 2023 there
transaksi dengan pihak berafiliasi yang mengandung benturan were no transactions with affiliated parties that contained
kepentingan. Adapun rincian informasi mengenai akun dan conflicts of interest. Detailed information regarding accounts
transaksi dengan pihak terkait dapat dilihat pada Laporan and transactions with related parties can be seen in the 2023
Tahunan 2023 yang terpisah dari laporan ini, namun keduanya Annual Report which is separate from this report, but both are
saling melengkapi. complementary.
Kebijakan Hak Asasi Manusia (HAM) [GRI 2-23]
Human Rights Policy
Hak asasi manusia merujuk pada hak-hak dasar yang Human rights refer to basic rights that apply to all human beings,
berlaku bagi semua manusia, tanpa memandang ras, gender, regardless of race, gender, sexual orientation, nationality,
orientasi seksual, kewarganegaraan, etnisitas, bahasa, ethnicity, language, religious beliefs, or other differences. PT
kepercayaan agama, atau perbedaan lainnya. PT Angkasa Angkasa Pura I is committed to upholding and respecting human
Pura I berkomitmen untuk menjunjung tinggi dan menghormati rights in accordance with human rights norms and principles
HAM sesuai norma dan prinsip-prinsip HAM serta peraturan as well as applicable laws and regulations. The company
perundang-undangan yang berlaku. Perusahaan menjunjung upholds human rights in establishing good interactions with
tinggi HAM dalam menjalin interaksi baik dengan para stakeholders, all employees in the company environment, and
pemangku kepentingan, seluruh karyawan di lingkungan the community in the company’s working area. By implementing
perusahaan, maupun masyarakat di wilayah kerja perusahaan. human rights principles, the company targets the realization of
Dengan menjalankan prinsip-prinsip HAM, perusahaan harmonious, harmonious, safe, peaceful and dynamic industrial
menargetkan terwujudnya hubungan industrial yang harmonis, relations. The hope is that the fulfillment of human rights
serasi, aman, tenteram, dan dinamis. Harapannya, pemenuhan principles can create peace of work and business continuity, as
prinsip-prinsip HAM dapat menciptakan ketenangan bekerja well as ensure the rights and obligations of each party which is
dan kelangsungan usaha, serta memastikan hak dan kewajiban the basis for spurring productivity and company performance
masing-masing pihak yang merupakan dasar untuk memacu so that it affects the improvement of employee welfare.
produktivitas dan kinerja perusahaan sehingga berpengaruh
terhadap peningkatan kesejahteraan karyawan.
Perusahaan senantiasa melakukan pengawasan terhadap The company always supervises the implementation of human
jalannya prinsip-prinsip HAM di perusahaan melalui implementasi rights principles in the company through the implementation of
Perjanjian Kerja Bersama (PKB), penegakan peraturan the Collective Labor Agreement (PKB), consistent enforcement
perusahaan dan peraturan perundang-undangan dengan of company regulations and laws and regulations, as well as
konsisten, serta melakukan inspeksi dan pembinaan pegawai conducting inspections and coaching employees in stages
secara berjenjang di lingkungan internal hingga terbebas in the internal environment to be free from cases of human
dari kasus pelanggaran HAM. PT Angkasa Pura I membuat rights violations. PT Angkasa Pura I formulates human rights
rumusan terhadap HAM dengan dasar pengelolaan hubungan on the basis of industrial relations management starting from
industri yang dimulai dari proses rekrutmen hingga pemutusan the recruitment process to termination of employment. In
hubungan kerja. Di samping itu, perusahaan juga menjalankan addition, the company also implements the provisions of the
ketentuan PKB yang melindungi kepentingan karyawan dan PKB which protects the interests of employees and companies
perusahaan dalam aspek ketenagakerjaan dengan ruang in the aspect of employment with the scope of employment
2023 Sustainability Report 269
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
lingkup yakni hubungan kerja (meliputi pengakuan para pihak, relations (including recognition of the parties, guarantees of
jaminan para pihak, kewajiban, dan fasilitas Serikat Pekerja), the parties, obligations, and facilities of the Trade Union),
waktu kerja, keluh kesah, bipartit, dan tripartit. Selain itu, PT working time, complaints, bipartite, and tripartite. In addition,
Angkasa Pura I mengadakan dialog dengan karyawan agar PT Angkasa Pura I held a dialogue with employees to identify
dapat mengidentifikasi berbagai aspek HAM yang berkaitan various aspects of human rights related to the basic rights of
dengan hak dasar pegawai di tempat kerja. employees in the workplace.
Dalam konteks hak asasi manusia dalam rantai pasokan, In the context of human rights in the supply chain, the company
perusahaan menerapkan penandatanganan pakta integritas implements the signing of integrity pacts containing human
yang memuat klausul-klausul HAM oleh para pemasok, dengan rights clauses by suppliers, with the aim of ensuring the
tujuan memastikan perlindungan hak asasi manusia. protection of human rights.
Untuk memperkuat perlindungan HAM, pada 2023 perusahaan To strengthen the protection of human rights, in 2023 the
menerapkan kebijakan yang melindungi HAM seluruh Insan company implemented a policy that protects the human rights
Angkasa Pura I yang diatur dalam Perjanjian Kerja Bersama of all Angkasa Pura I employees as stipulated in the 2023-
tahun 2023-2025, termasuk di antaranya perlindungan hak 2025 Collective Labor Agreement, including the protection of
asasi pekerja, larangan pelecehan seksual di tempat kerja, workers’ human rights, prohibition of sexual harassment in
aturan terkait jam kerja pegawai, tidak adanya perbedaan the workplace, rules related to employee working hours, no
remunerasi antara laki-laki dan perempuan, serta memasukkan difference in remuneration between Male and Female, and
isu-isu hak pekerja dan hak asasi manusia sebagai bagian including issues of workers’ rights and human rights as part of
dari pelatihan etika untuk karyawan baru. Sepanjang tahun ethics training for new employees. Throughout 2023, there were
2023, tidak terdapat insiden pelanggaran hak asasi manusia di no incidents of human rights violations within the company.
lingkungan perusahaan.
Kebijakan Antikorupsi dan Antigratifikasi [GRI 2-23]
Anti-Corruption and Anti-Gratification Policies
PT Angkasa Pura I menyadari bahwa korupsi menjadi PT Angkasa Pura I realizes that corruption is a major concern
perhatian besar bagi pemangku kepentingan perusahaan. for the company’s stakeholders. For this reason, the company
Untuk itu, perusahaan berkomitmen melalui berbagai upaya is committed through various efforts to prevent all forms of
untuk mencegah segala bentuk tindak korupsi, gratifikasi, corruption, gratuities, and fraud in order to create clean and
dan penyelewengan (fraud) demi menciptakan praktik tata law-abiding corporate governance practices. PT Angkasa
kelola perusahaan yang bersih dan patuh kepada hukum. PT Pura I has various policies and regulations that apply to all
Angkasa Pura I memiliki berbagai kebijakan dan peraturan yang stakeholders in order to create healthy, transparent, and trusted
berlaku bagi seluruh pemangku kepentingan demi terciptanya business practices. Policies and regulations related to anti-
praktik bisnis yang sehat, transparan, dan tepercaya. Kebijakan corruption and gratuities include:
dan peraturan terkait antikorupsi dan gratifikasi tersebut, di
antaranya:
1. Keputusan Bersama Direksi dan Dewan Komisaris Nomor 1. Joint Decree of the Board of Directors and Board of
KEP.DU.27/OM.15.08/2021; KEP.02/DK.AP.I/2021 Commissioners Number KEP.DU.27/OM.15.08/2021;
tentang Pedoman Pengendalian Gratifikasi; KEP.02/DK.AP.I/2021 concerning Gratification Control
Guidelines;
2. Keputusan Bersama Direksi dan Dewan Komisaris Nomor 2. Joint Decree of the Board of Directors and the Board of
KEP.DU.16/OM.15.08/2022, KEP.02/DK.AP.I/2022 Commissioners Number KEP.DU.16/OM.15.08/2022,
tentang Pedoman Sistem Pelaporan Pelanggaran KEP.02/DK.AP.I/2022 concerning Whistleblowing
(Whistleblowing System); System Guidelines;
3. Keputusan Direksi Nomor KEP.DU.190/HK.01/2020 3. Decree of the Board of Directors Number KEP.DU.190/
tentang Pedoman Sistem Manajemen Anti Penyuapan; HK.01/2020 concerning Anti-Bribery Management
System Guidelines;
4. Keputusan Direksi Nomor KEP.DU.197/OM.07/2020 4. Decree of the Board of Directors Number KEP.DU.197/
tentang Pedoman Laporan Harta Kekayaan OM.07/2020 concerning Guidelines for the State
Penyelenggara Negara yang telah disesuaikan dalam Organizer’s Asset Report which has been adjusted
Keputusan Direksi PT Angkasa Pura I Nomor KEP. in the Decree of the Board of Directors of PT Angkasa
DU.11/HK.01/2021 tentang Perubahan atas Keputusan Pura I Number KEP.DU.11/HK.01/2021 concerning
Direksi PT Angkasa Pura I Nomor KEP.DU.197/ Amendments to the Decree of the Board of Directors of
OM.07/2020 tentang Pedoman Laporan Harta Kekayaan PT Angkasa Pura I Number KEP.DU.197/OM.07/2020
Penyelenggara Negara. concerning Guidelines for the State Organizer’s
Asset Report.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Sistem pengendalian internal turut mendukung komitmen PT The internal control system also supports PT Angkasa Pura I’s
Angkasa Pura I dalam penerapan antikorupsi, gratifikasi, dan commitment to implementing anti-corruption, gratification, and
kecurangan. Sistem tersebut terdiri dari: fraud. The system consists of:
1. Pengendalian keuangan sebagai upaya pengawasan agar 1. Financial control as a supervisory effort so that investment,
investasi, alokasi biaya, dan perolehan laba berjalan sesuai cost allocation, and profit generation are in accordance
dengan rencana perusahaan; with company plans.
2. Pengendalian operasional yang bertujuan untuk 2. Operational control which aims to ensure the effectiveness
memastikan efektivitas dan efisiensi seluruh kegiatan and efficiency of all operational activities.
operasional.
Beberapa fungsi yang termasuk dalam sistem pengendalian Some of the functions included in this internal control system
internal ini adalah: are:
1. Fungsi pengawasan oleh manajemen; 1. Supervisory function by management;
2. Pengembangan kultur pengendalian; 2. Development of control culture;
3. Pemisahan fungsi operasional; 3. Separation of operational functions;
4. Kegiatan pengendalian internal; 4. Internal control activities;
5. Perbaikan kualitas audit. 5. Audit quality improvement.
Unit Internal Audit membantu Direktur Utama PT Angkasa Pura The Internal Audit Unit assists the President Director of PT
I dan bertanggung jawab secara langsung kepada Direktur Angkasa Pura I and is directly responsible to the President
Utama untuk memastikan sistem pengendalian internal berjalan Director to ensure that the internal control system runs well
dengan baik dan efektif. Perusahaan juga membangun unit and effectively. The company also built a special unit as the
khusus sebagai penanggung jawab penerapan antikorupsi, person in charge of implementing anti-corruption, gratification,
gratifikasi, dan kecurangan yaitu Unit Pengendalian Gratifikasi and fraud, namely the Gratification Control Unit (UPG) under the
(UPG) di bawah unit Legal and Compliance. UPG bertugas Legal and Compliance unit. The UPG is tasked with receiving
menerima dan meneruskan laporan terkait penerimaan dan and forwarding reports related to the receipt and provision of
pemberian gratifikasi kepada Komisi Pemberantasan Korupsi gratuities to the Corruption Eradication Commission (KPK).
(KPK). Unit antigratifikasi di setiap kantor cabang PT Angkasa The anti-gratification unit in each branch office of PT Angkasa
Pura I melakukan pengendalian gratifikasi sebagai perpanjangan Pura I carries out gratification control as an extension of the
tangan dari Unit Pengendalian Gratifikasi di kantor pusat. Gratification Control Unit at the head office.
Mekanisme Pengendalian Gratifikasi pada PT Angkasa Pura I
Gratification Control Mechanism at PT Angkasa Pura I
Penerima Gratifikasi (Pelapor) Gratification Recipient (Whistleblower)
01 Mengisi formulir pelaporan gratifikasi (unduh formulir pada halaman utama intranet);
Fill out the gratuity reporting form (download the form on the main page of the intranet);
02 Menyerahkan barang gratifikasi ke Unit Pengendali Gratifikasi di kantor pusat atau kantor cabang;
Submitting gratuities to the Gratification Control Unit at the head office or branch office;
03 Unit Pengendalian Gratifikasi:
Gratification Control Unit :
• Verifikasi kelengkapan, penelaahan dokumen dan • Verification of completeness, review of documents and
dokumen barang, serta penyimpanan barang gratifikasi; goods documents, and storage of gratuities;
• Rekapitulasi laporan (7 hari kerja); • Report recapitulation (7 working days);
• Pengiriman laporan penerima gratifikasi ke KPK; • Delivery of gratification recipient report to KPK.
Penyampaian laporan maksimum 7 hari kerja setelah surat Submission of the report is a maximum of 7 working days
gratifikasi diterima. after the gratification letter is received.
04 Komisi Pemberantasan Korupsi:
Corruption Eradication Commission:
• Verifikasi kelengkapan; • Verification of completeness;
• Analisis dan penetapan status; • Analysis and status determination;
• Permintaan data dan keterangan. • Request for data and information.
05 Surat Keputusan Penetapan Status Gratifikasi;
Decision Letter on Determination of Gratification Status;
06 Menyerahkan barang gratifikasi milik negara;
Hand over gratuity goods belonging to the state;
07 Negara.
State.
2023 Sustainability Report 271
Page 272
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Pada tahun pelaporan, tidak terdapat laporan atau indikasi In the reporting year, there were no reports or indications of
penerimaan gratifikasi yang terjadi pada kegiatan operasional gratuities acceptance related to the company’s operational
perusahaan. activities.
Perusahaan memastikan setiap karyawan memahami prinsip The company ensures that every employee understands the
dan pengendalian gratifikasi dengan melakukan sosialisasi principles and control of gratuities by conducting socialization
pada setiap insan PT Angkasa Pura I melalui: to every employee of PT Angkasa Pura I through:
1. Kurikulum pembelajaran bagi seluruh pegawai; 1. Learning curriculums for all employees;
2. Sosialisasi melalui metode daring dan surat edaran khusus; 2. Socialization through online methods and special circulars;
3. Kampanye melalui standing banner, video motion, stiker, 3. Campaigns through standing banners, motion videos,
poster, serta media sosial; stickers, posters, and social media;
4. Pendistribusian Pedoman Pengendalian Gratifikasi kepada 4. Distribution of Gratification Control Guidelines to all
seluruh pegawai. employees.
Pada 2023, PT Angkasa Pura I melaksanakan Program In 2023, PT Angkasa Pura I implemented the Gratification
Pengendalian Gratifikasi (PPG) sesuai rencana kerja pada tahun Control Program (PPG) according to the work plan in 2023,
2023, meliputi beberapa kegiatan sebagai berikut: [GRI 205-2] including the following activities: [GRI 205-2]
1. Diseminasi Gratifikasi, dengan menyebarkan atau 1. Dissemination of Gratification, dengan menyebarkan
mendiseminasikan pesan antigratifikasi dengan referensi atau mendiseminasikan pesan by disseminating or
materi dari KPK atau diinisiasi oleh perusahaan sendiri, disseminating anti gratification messages with reference
melaksanakan sosialisasi gratifikasi atau bimbingan teknis material from the KPK or initiated by the company itself,
gratifikasi secara mandiri oleh UPG kepada pihak internal conducting gratification socialization or gratification
(seluruh pegawai dan pejabat) di lingkungan instansi technical guidance independently by UPG to internal
maupun pihak eksternal (mitra kerja, vendor, pengguna parties (all employees and officials) within the agency
layanan, masyarakat, dan lain-lain), serta mengikuti and external parties (work partners, vendors, service
pembelajaran e-learning “Peningkatan Pemahaman users, the community, etc.), as well as participating in
Gratifikasi bagi Pegawai Negeri atau Penyelenggara e-learning “Increasing Understanding of Gratification for
Negara” melalui website KPK dan pelatihan internal dari State Employees or State Administrators” through the
perusahaan kepada pegawai melalui website lms.ap1. KPK website and internal training from the company to
co.id; employees through the lms.ap1.co.id website;
2. Identifikasi Risiko/Titik Rawan Gratifikasi dan Mitigasi 2. Identification of Gratification Risks/Vulnerable Points
Risiko, dengan mengidentifikasi titik rawan gratifikasi dan/ and Risk Mitigation, by identifying gratification vulnerable
atau memahami risiko terjadinya gratifikasi pada aktivitas/ points and/or understanding the risks of gratification in
kewenangan/core business yang mempertimbangkan activities/authorities/core business that consider internal
faktor internal maupun faktor eksternal pada perusahaan. factors and external factors in the company. Furthermore,
Selanjutnya, akan dilakukan mitigasi risiko atas hasil risk mitigation will be carried out on the results of mapping
pemetaan/identifikasi titik rawan gratifikasi yang ada pada / identifying gratification hotspots in the company and
perusahaan dan melampirkan bukti pendukung/upaya attaching supporting evidence / improvement / follow-up
perbaikan/tindak lanjut. efforts.
3. Penanganan Pelaporan Gratifikasi, dengan menyampaikan 3. Handling Gratification Reporting, by submitting reports
laporan penerimaan dan/atau penolakan objek gratifikasi on the acceptance and / or rejection of gratification objects
yang disampaikan ke UPG/KPK pada tahun berjalan submitted to the UPG / KPK in the current year with the
dengan ketepatan waktu penyampaian laporan gratifikasi timeliness of submitting gratification reports (maximum 30
(maksimal 30 hari kerja sejak tanggal penerimaan working days from the date of receipt of gratification) to the
gratifikasi) ke KPK. KPK.
272 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Pelatihan dan Komunikasi Antikorupsi Berdasarkan Wilayah
Anti-corruption Training and Communication by Region
Organisasi telah mengomunikasikan Telah mengikuti pelatihan
kebijakan dan prosedur antikorupsi* antikorupsi*
Organization that has communicated Has attended anti-corruption training*
anti-corruption policies and
Wilayah
procedures*
Region
Jumlah Jumlah
% %
Quantity Quantity
Kantor Pusat
590 100 312 62
Head Office
Bandara I Gusti Ngurah Rai Bali
537 100 315 59
I Gusti Ngurah Rai Airport Bali
Bandara Juanda Surabaya
328 100 217 66
Juanda Airport Surabaya
Bandara Sultan Hasanuddin Makassar
217 100 157 72
Sultan Hasanuddin Airport Makassar
Bandara Sultan Aji Muhammad Sulaiman Sepinggan
Balikpapan
189 100 122 65
Sultan Aji Muhammad Sulaiman Sepinggan Airport
Balikpapan
Bandara Frans Kaisiepo Biak
46 100 14 30
Frans Kaisiepo Airport Biak
Bandara Sam Ratulangi Manado
115 100 106 92
Sam Ratulangi Airport Manado
Bandara Adisutjipto Yogyakarta
47 100 28 60
Adisutjipto Airport Yogyakarta
Bandara Adi Soemarmo Solo
105 100 74 70
Adi Soemarmo Airport Solo
Bandara Syamsudin Noor Banjarmasin
123 100 87 71
Syamsudin Noor Airport Banjarmasin
Bandara Jenderal Ahmad Yani Semarang
147 100 101 69
Jenderal Ahmad Yani Airport Semarang
Bandara Zainuddin Abdul Madjid Lombok
161 100 77 48
Zainuddin Abdul Madjid Airport Lombok
Bandara Pattimura Ambon
68 100 26 38
Pattimura Airport Ambon
Bandara El Tari Kupang
90 100 52 58
El Tari Airport Kupang
Bandara Internasional Yogyakarta Kulon Progo
194 100 135 70
Yogyakarta International Airport Kulon Progo
Bandara Sentani Jayapura
87 100 31 88
Sentani Airport Jayapura
* Perhitungan mengacu pada jumlah karyawan yang mendapatkan informasi * The calculation refers to the number of employees who get the information
tersebut selama 2023. during 2023.
2023 Sustainability Report 273
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Pelatihan dan Komunikasi Antikorupsi Berdasarkan Tingkatan
Anti-corruption Training and Communication by Level
Organisasi telah mengomunikasikan
kebijakan dan prosedur antikorupsi Telah mengikuti pelatihan antikorupsi
The organization that has Has attended anti-corruption training
Tingkatan communicated its anti-corruption
policies and procedures.
Level
Jumlah Jumlah
% %
Quantity Quantity
Dewan Komisaris
2 100 - -
Board of Commissioners
Direksi
2 100 - -
Board of Directors
Manajemen Puncak
53 100 31 58
Top Management
Manajemen Menengah
236 100 129 55
Middle Management
Manajemen Bawah
386 100 218 56
Lower Management
Staf
2.405 100 1.565 65
Staff
Total 3.084 100 1.943 63
Tidak hanya pada internal perusahaan, PT Angkasa Pura I Not only in the internal company, PT Angkasa Pura I also
juga berupaya untuk melakukan pencegahan praktik korupsi strives to prevent corrupt practices and gratuities in external
dan gratifikasi pada eksternal perusahaan. Untuk menghindari companies. To avoid corrupt practices and gratuities in the
praktik korupsi dan gratifikasi dalam sistem penyediaan barang system of providing goods and services, PT Angkasa Pura I
dan jasa, PT Angkasa Pura I melakukan sosialisasi kepada conducts socialization to partners of goods and services
mitra penyedia barang dan jasa. Seluruh mitra PT Angkasa providers. All partners of PT Angkasa Pura I have received
Pura I telah mendapatkan sosialisasi terkait hal ini dan diminta socialization related to this matter and were asked to sign an
menandatangani pakta integritas sebagai bukti komitmen integrity pact as proof of their commitment.
mereka.
PT Angkasa Pura I melakukan pengkajian risiko untuk PT Angkasa Pura I conducted a risk assessment to identify
mengidentifikasi lini-lini bisnis yang terindikasi rentan business lines that are indicated to be vulnerable to corruption.
tindak korupsi. Berdasarkan identifikasi dan pengkajian Based on the identification and assessment carried out, part of
yang dilakukan, bagian dari mata rantai operasional yang the operational chain that has the potential to have a high risk of
berpotensi memiliki risiko tinggi terjadi korupsi adalah seluruh corruption is all work units that procure goods and / or services
unit kerja yang melakukan pengadaan barang dan/atau jasa in the company. Currently, several work units or functions in
di perusahaan. Saat ini, beberapa unit kerja atau fungsi di the company have implemented bribery risk identification in
perusahaan telah menerapkan identifikasi risiko penyuapan accordance with ISO 37001: 2016 Anti-Bribery Management
sesuai ISO 37001:2016 Sistem Manajemen Anti Penyuapan System (SMAP), including: [GRI 205-1]
(SMAP) antara lain: [GRI 205-1]
1. Procurement; 1. Procurement;
2. Finance; 2. Finance;
3. Accounting; 3. Accounting;
4. Legal and Compliance; 4. Legal and Compliance;
5. Human Capital; 5. Human Capital;
6. Training and People Development; 6. Training and People Development;
7. Internal Audit; 7. Internal Audit;
8. Corporate Secretary; 8. Corporate Secretary;
9. Risk Management; 9. Risk Management;
10. Airport Safety. 10. Airport Safety.
Dalam tahun pelaporan, tidak terdapat insiden korupsi yang During the reporting year, there were no proven incidents
terbukti hingga mengakibatkan karyawan mendapatkan of corruption that resulted in employees being penalized.
hukuman. Selain itu, tidak terdapat pelanggaran terkait mitra Additionally, there were no partner-related violations that
kerja yang menyebabkan kontrak diakhiri atau tidak diperbarui. resulted in contracts being terminated or not renewed.[GRI
[GRI 205-3] 205-3]
274 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Sistem Pelaporan Pelanggaran [GRI 2-16, 2-26]
Whistleblowing System
PT Angkasa Pura I menerapkan Sistem Pelaporan Pelanggaran PT Angkasa Pura I implements a Whistleblowing System (WBS)
(Whistleblowing System atau WBS) berdasarkan Keputusan based on the Joint Decree of the Board of Directors and Board of
Bersama Direksi dan Dewan Komisaris Nomor KEP.DU.16/ Commissioners Number KEP.DU.16/OM.15.08/2022, KEP.02/
OM.15.08/2022, KEP.02/DK.AP.I/2022. Sistem pelaporan DK.AP.I/2022. The whistleblowing system serves to encourage
pelanggaran berfungsi untuk mendorong setiap insan every employee of the company to avoid actions that violate
perusahaan untuk menghindari perbuatan yang melanggar baik both the company’s ethical guidelines and applicable laws
pedoman etika perusahaan maupun peraturan perundangan and regulations. In addition, the violation reporting system is
yang berlaku. Selain itu, sistem pelaporan pelanggaran juga also a means for stakeholders, both internal and external, to
menjadi sarana bagi para pemangku kepentingan, baik internal communicate critical matters that have the potential to harm
maupun eksternal, untuk mengomunikasikan hal-hal kritis yang them and PT Angkasa Pura I.
berpotensi merugikan mereka dan PT Angkasa Pura I.
Tim pengelola WBS terdiri dari: The Whistleblowing System management team consists of:
Tim Pelaksana Sistem Pelaporan Pelanggaran
Whistleblowing System Implementation Team
Susunan Anggota Kedudukan dalam Tim
Member Structure Position in the Team
Tim Pengelola WBS
WBS Management Team
Dewan Komisaris Pengawas
Board of Commissioners Supervisor
Direksi Pengarah
Board of Directors Director
Direktur yang membidangi fungsi compliance Penanggung Jawab
Director in charge of compliance function In charge
Pejabat satu tingkat di bawah Direktur yang membidangi fungsi compliance Pelaksana
Official one level below the Director in charge of the compliance function Executive
Pejabat dua tingkat di bawah Direktur yang membidangi fungsi compliance Pelaksana
Officials two levels below the Director in charge of the compliance function Executive
Pegawai yang berada di bawah pejabat dua tingkat di bawah Direktur yang membidangi fungsi Pelaksana
compliance Executive
Employee under the officer two levels below the Director in charge of compliance function
Tim Penanganan WBS
WBS Response Team
Pejabat dan pegawai di unit kerja yang membidangi fungsi internal audit Pelaksana
Officials and employees in the work unit in charge of the internal audit function Executive
Pejabat dan pegawai Panitia Pembinaan dan Pemeriksaan Pelanggaran Disiplin Pelaksana
Officers and employees of the Discipline Infringement Review and Development Committee Executive
Tim Investigasi Khusus
Special Investigation Team
Pembentukan tim independen apabila dibutuhkan oleh Dewan Komisaris untuk menindaklanjuti dugaan pelanggaran oleh Direksi
atau organ pendukung Dewan Komisaris.
Establishment of an Independent team if needed by the Board of Commissioners to follow up on alleged violations by the Board
of Directors or supporting organs of the Board of Commissioners.
2023 Sustainability Report 275
Page 276
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
PT Angkasa Pura I melakukan sosialisasi sistem pelaporan PT Angkasa Pura I socializes the violation reporting system
pelanggaran melalui situs www.wbs.ap1.co.id sehingga para through the website www.wbs.ap1.co.id so that external
pemangku kepentingan eksternal dapat mengakses sosialisasi stakeholders can access the socialization online. PT Angkasa
tersebut secara daring. PT Angkasa Pura I menyelenggarakan Pura I held the socialization together with the socialization of
sosialisasi bersamaan dengan sosialisasi pedoman etika the code of conduct. In addition, the company also ensures
perusahaan (Code of Conduct). Di samping itu, perusahaan that every prospective employee of PT Angkasa Pura I signs a
juga memastikan bahwa setiap calon karyawan PT Angkasa statement of compliance with company regulations, including
Pura I menandatangani pernyataan kepatuhan pada peraturan the Code of Conduct.
perusahaan, termasuk Code of Conduct.
Baik seluruh insan PT Angkasa Pura I maupun pihak eksternal Both all PT Angkasa Pura I people and external parties can
dapat menyampaikan dugaan pelanggaran melalui www. submit allegations of violations through www.wbs.ap1.co.id.
wbs.ap1.co.id. PT Angkasa Pura I mengedepankan integritas PT Angkasa Pura I prioritizes integrity and guarantees the
dan menjamin kerahasiaan baik pelapor maupun pihak yang confidentiality of both the reporter and the reported party.
dilaporkan. Untuk melindungi pelapor, PT Angkasa Pura I To protect the reporter, PT Angkasa Pura I ensures that the
memastikan bahwa pelapor tidak dikenai sanksi atau mendapat reporter is not penalized or receives any threats for his report.
ancaman apapun atas laporannya.
Tindak lanjut atas berbagai pengaduan dapat meliputi: Follow-up on complaints may include:
1. Penyalahgunaan fasilitas perusahaan; 1. Misuse of company facilities;
2. Tindakan mengancam; 2. Threatening actions;
3. Penyelewengan uang perusahaan; 3. Misappropriation of company money;
4. Penyalahgunaan jabatan untuk kepentingan pribadi atau 4. Abuse of position for personal or group interests or other
golongan atau kepentingan lain di luar perusahaan; interests outside the company;
5. Penggelapan aset perusahaan; 5. Embezzlement of company assets;
6. Penerimaan, pemberian, dan permintaan gratifikasi; 6. Receiving, giving, and requesting gratuities;
7. Pelanggaran etika dan perbuatan asusila; 7. Ethical violations and immoral acts;
8. Pembocoran rahasia perusahaan; 8. Leakage of company secrets;
9. Pemerasan; 9. Extortion;
10. Pencurian; 10. Theft;
11. Penipuan; 11. Fraud;
12. Kecurangan; 12. Cheating;
13. Pelanggaran disiplin; 13. Violation of discipline;
14. Benturan kepentingan; 14. Conflict of interest;
15. Korupsi; 15. Corruption;
16. Kolusi; 16. Collusion;
17. Nepotisme. 17. Nepotism.
276 Laporan Keberlanjutan 2023
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Mekanisme Penanganan Pengaduan
Complaint Handling Mechanism
Pada tahun 2023, PT Angkasa Pura I telah menerima laporan In 2023, PT Angkasa Pura I has received reports of alleged
dugaan pelanggaran melalui WBS Angkasa Pura I dengan violations through the Angkasa Pura I WBS with the following
rincian sebagai berikut: details:
Keterangan
2023 2022 2021
Description
Jumlah pengaduan dari tahun lalu per 31 Januari
0 1 0
Number of complaints from last year as of January 31
Pengaduan yang masuk pada tahun buku
46 21 11
Complaints received during the financial year
Pengaduan yang diproses sepanjang tahun:
0 22 11
Complaints processed during the year:
• Pengaduan yang diproses dan selesai, per 31 Desember.
44 22 10
• Complaints processed and completed, as of December 31.
• Pengaduan yang belum selesai diproses, per 31 Desember.
2 0 1
• Complaints that have not been completed, as of December 31.
Jumlah pengaduan yang dilanjutkan tahun berikutnya
2 0 1
Number of complaints continued in the following year
Kasus Ketidakpatuhan terhadap Peraturan
Perundang-undangan [GRI 2-27]
Cases of Non-Compliance with Laws and Regulations
PT Angkasa Pura I berkomitmen untuk memenuhi dan PT Angkasa Pura I is committed to meeting and exceeding
melampaui standar baik lokal, nasional, maupun global. Selama local, national, and global standards. During the reporting
periode pelaporan, tidak terdapat kasus ketidakpatuhan yang period, there were no significant cases of non-compliance with
signifikan terhadap peraturan perundang-undangan sehingga laws and regulations resulting in fines or other non-monetary
mengakibatkan denda atau sanksi nonmoneter lainnya. sanctions.
2023 Sustainability Report 277
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
278 Laporan Keberlanjutan 2023
Page 279
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 279
Page 280
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tentang Laporan
About the Report
Setiap tahun, PT Angkasa Pura I secara konsisten merilis PT Angkasa Pura I consistently releases a sustainability report
laporan keberlanjutan sebagai bagian dari upaya menerapkan annually as part of its efforts to implement Good Corporate
Tata Kelola Perusahaan yang Baik. Laporan ini didasarkan pada Governance. This report is based on five main principles:
lima prinsip utama: transparansi, akuntabilitas, tanggung jawab, transparency, accountability, responsibility, independence, and
kemandirian, dan kewajaran. Edisi terbaru, yang merupakan fairness. The latest edition, which is the tenth report, includes
laporan kesepuluh, mencakup evaluasi kinerja keberlanjutan an evaluation of sustainability performance as well as the
serta Laporan Keuangan Perusahaan untuk periode 1 Januari Company’s Financial Report for the period January 1, 2023, to
2023 hingga 31 Desember 2023. [GRI 2-3] December 31, 2023. [GRI 2-3]
Dalam laporan ini, tidak ada penyajian kembali informasi In this report, there is no restatement of information and no
(restatement) dan tidak ada perubahan signifikan dalam topik significant changes in material topics or the scope of the
material serta batasan topik dari Laporan Keberlanjutan tahun 2022 Sustainability Report previously published in April
2022 yang diterbitkan sebelumnya pada April 2023. Selain itu, 2023. Additionally, there were no significant changes in the
tidak ada perubahan signifikan dalam struktur organisasi dan organizational structure and supply chain during the reporting
rantai pasokan selama periode pelaporan. [GRI 2-4, 2-6, 3-2] period. [GRI 2-4, 2-6, 3-2] [OJK C.6]
[OJK C.6]
Terkait ruang lingkup laporan, laporan ini mencakup laporan Regarding the scope of the report, it covers the consolidated
kegiatan dan keuangan konsolidasi dari PT Angkasa Pura I dan activity and financial reports of PT Angkasa Pura I and includes
meliputi setiap anak perusahaannya, yaitu: each of its subsidiaries:
1 2 3
4 5
Laporan keberlanjutan ini telah disusun sesuai dengan: This sustainability report has been prepared in accordance with:
• Standar Global Reporting Initiative (GRI) 2021, dengan • Global Reporting Initiative (GRI) Standards 2021, including
mencantumkan nomor pengungkapan (disclosure) GRI pada GRI disclosure numbers in each narrative that meets the
setiap narasi yang memenuhi persyaratan pengungkapan relevant disclosure requirements.
terkait.
• Standar GRI G4 Sector Disclosure: Airport Operator. • GRI G4 Sector Disclosure: Airport Operator Standards.
• Peraturan Otoritas Jasa Keuangan (POJK) No. 51/ • Financial Services Authority Regulation (POJK) No. 51/
POJK.03/2017 tentang Penerapan Keuangan Berkelanjutan POJK.03/2017 on the Implementation of Sustainable
bagi Lembaga Jasa Keuangan, Emiten, dan Perusahaan Finance for Financial Institutions, Issuers, and Public
Publik, dengan mencantumkan nomor indeks berdasarkan Companies, including index numbers based on SEOJK
SEOJK No.16/SEOJK.04/2021 No.16/SEOJK.04/2021.
Sebagai bagian dari laporan keberlanjutan, daftar indeks GRI As part of the sustainability report, the GRI and OJK index
dan OJK disajikan pada halaman 302 dan 317. Laporan ini lists are presented on pages 302 and 317. This report has
telah melalui proses assurance oleh pihak independen, yaitu undergone an assurance process by an independent party,
CBC Global Indonesia, sebuah badan sertifikasi yang terdaftar CBC Global Indonesia, a certification body registered as
sebagai AA1000AS Licensed Providers, yang dipastikan tidak AA1000AS Licensed Providers, ensuring no special relationship
memiliki hubungan khusus dengan PT Angkasa Pura I. Proses with PT Angkasa Pura I. The vendor selection process involved
pemilihan vendor ini melibatkan evaluasi dan persetujuan evaluation and hierarchical approval, including approval from
berjenjang, termasuk persetujuan dari eksekutif senior. [GRI 2-5, senior executives. [GRI 2-5, 2-14] [OJK G.1, G.4]
2-14] [OJK G.1, G.4]
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
PT Angkasa Pura I menyambut setiap pertanyaan, saran, dan PT Angkasa Pura I welcome any questions, suggestions, and
masukan atas laporan keberlanjutan ini untuk meningkatkan feedback on this sustainability report to enhance its quality in
kualitasnya di masa mendatang. Mohon kirimkan ke alamat: the future. Please send them to the address provided: [GRI 2-1,
[GRI 2-1, 2-3, 2-14] [OJK C.2] 2-3, 2-14] [OJK C.2]
Kantor Pusat | Head Office
PT Angkasa Pura I
Vice President Corporate Secretary
Kota Baru Bandar Kemayoran Blok B12 Kav. 2, Jakarta, 10610
62-21 6541961 62-21 6541513, 6541514 humas@ap1.co.id www.ap1.co.id
@AP_airports @AP_airports Angkasa Pura Airports
Identifikasi Batasan dan Topik Material
Identification of Material Topics and Boundaries
Sesuai dengan standar GRI, PT Angkasa Pura I menyusun In accordance with GRI standards, PT Angkasa Pura I
laporan keberlanjutan ini dengan menerapkan delapan prinsip prepared this sustainability report by applying eight principles
pelaporan keberlanjutan yakni: of sustainability reporting, namely:
1. Akurasi 1. Accuracy
Informasi yang disajikan harus akurat dan detail sehingga The information presented must be accurate and detailed
dapat digunakan sebagai bahan pertimbangan para so that stakeholders can use it as a basis for decision-
pemangku kepentingan dalam membuat keputusan. making.
2. Keseimbangan 2. Balance
Informasi yang disajikan harus menggambarkan sisi positif The information presented must depict both the positive
dan negatif atas aktivitas perusahaan sehingga penilaian and negative aspects of the company’s activities, enabling a
kinerja perusahaan dapat dilakukan secara menyeluruh. comprehensive assessment of the company’s performance.
3. Kejelasan 3. Clarity
Informasi yang disajikan harus dapat dimengerti dan dapat The information presented must be understandable and
diakses oleh para pemangku kepentingan. accessible to stakeholders.
4. Keterbandingan 4. Comparability
Informasi yang disajikan harus disusun secara konsisten The information presented must be consistently structured,
sehingga para pemangku kepentingan dapat menganalisis allowing stakeholders to analyze changes in the company’s
perubahan kinerja perusahaan dari waktu ke waktu atau performance over time or even compared to other
bahkan dengan perusahaan lain. companies.
5. Kelengkapan 5. Completeness
Laporan harus memberikan informasi yang cukup untuk The report must provide sufficient information to enable an
memungkinkan penilaian dampak perusahaan selama assessment of the company’s impacts during the reporting
periode pelaporan. period.
6. Konteks keberlanjutan 6. Sustainability Context
Informasi yang disajikan harus melaporkan dampak dalam The information presented must report impacts in the
konteks pembangunan berkelanjutan yang lebih luas. context of broader sustainable development.
2023 Sustainability Report 281
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
7. Ketepatan waktu 7. Timeliness
Laporan harus tersedia secara rutin dan tepat waktu bagi The report must be regularly available and timely for
para pemangku kepentingan untuk membuat keputusan stakeholders to make informed decisions.
yang terinformasi.
8. Keandalan 8. Reliability
Laporan harus menggunakan informasi serta proses yang The report must use information and processes that can
dapat diperiksa dan mencerminkan kualitas dan materialitas be verified and reflect the quality and materiality of the
dari informasi yang disajikan. information presented.
Dalam penyusunan laporan ini, PT Angkasa Pura I melakukan In preparing this report, PT Angkasa Pura I determines the
penetapan isi laporan dan batasan topik melalui tahapan- report content and topic boundaries through directed steps in
tahapan yang terarah sesuai dengan standar GRI yaitu: [GRI accordance with GRI standards, namely: [GRI 3-1]
3-1]
1. Identifikasi 1. Identification
Tahap pertama adalah melakukan proses identifikasi The first stage involves identifying sustainability aspects,
aspek-aspek keberlanjutan dan topik-topik material material topics, and setting the scope boundaries to
beserta penetapan batasan ruang lingkup (boundary) yang be disclosed. This identification process is based on
akan diungkapkan. Proses identifikasi ini didasarkan pada the principles of sustainability context and stakeholder
prinsip konteks keberlanjutan dan keterlibatan pemangku engagement.
kepentingan.
2. Prioritas 2. Prioritization
Tahap kedua adalah penentuan prioritas atas aspek-aspek The second stage is prioritizing sustainability aspects and
keberlanjutan dan topik-topik material yang akan dilaporkan material topics identified in the first stage for reporting. This
berdasarkan identifikasi pada tahap pertama. Tahap ini stage is conducted based on the principles of materiality
dilaksanakan berdasarkan pada prinsip materialitas dan and stakeholder engagement.
keterlibatan pemangku kepentingan.
3. Validasi 3. Validation
Tahap ketiga adalah melakukan validasi aspek material. The third stage is validating material aspects. The principles
Prinsip yang melandasi tahap validasi adalah kelengkapan underlying this validation stage are completeness and
dan keterlibatan pemangku kepentingan. stakeholder engagement.
4. Peninjauan 4. Review
Tahap keempat adalah melakukan tinjauan ulang terhadap The fourth stage involves reviewing the sustainability report
laporan keberlanjutan menjelang penyusunan pelaporan before the preparation of the next year’s sustainability
keberlanjutan tahun yang akan datang. Kajian tersebut reporting. This review is helpful in conducting the
berguna dalam melaksanakan tahapan identifikasi pada identification stage in the next reporting cycle.
siklus pelaporan berikutnya.
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Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Berikut adalah bagan penyusunan laporan keberlanjutan yang The following chart represents the steps we take when
kami terapkan. preparing the sustainability report:
Pengungkapan Pendekatan
Topik Aspek Manajemen Indikator
Topics Aspects Disclosure on the Indicators
Management’s Approach
Tahap 1 | Stage 1 Tahap 2 | Stage 2 Tahap 3 | Stage 3
IDENTIFIKASI PRIORITAS VALIDASI
IDENTIFICATION PRIORITY VALIDATION
1. Akurasi 5. Kelengkapan
Accuracy Completeness
2. Keseimbangan 6. Konteks Keberlanjutan
Balance Sustainability Context
3. Kejelasan 3. Ketepatan Waktu
Clarity Timeliness
4. Keterbandingan 4. Keandalan
Comparability Reliability
Pelibatan Pemangku Kepentingan
Stakeholder Engagement
Tahap 4 | Stage 4
PENINJAUAN
REVIEW
Konteks Keberlanjutan Pelibatan Pemangku Kepentingan
Sustainability Context Stakeholder Engagement
Perusahaan melakukan tinjauan terhadap topik material setiap The company conducts an annual review of material topics
tahun dengan melibatkan aspirasi dan masukan dari pemangku involving the aspirations and input of stakeholders, which are
kepentingan yang disampaikan melalui penyebaran kuesioner gathered through the distribution of materiality questionnaires.
materialitas. Penyebaran kuesioner materialitas dilakukan The distribution of materiality questionnaires takes place from
pada Januari hingga Februari 2024. Penetapan topik material January to February 2024. Determination of material topics
mengacu pada Standar GRI 2021 dan perusahaan juga refers to the GRI Standards 2021, and the company also
memasukkan topik-topik laporan yang diwajibkan oleh OJK includes topics mandated by the OJK as the regulator, outlined
sebagai regulator yang tertuang dalam SEOJK NO.16/2021. in SEOJK NO.16/2021. The material topics in this report has no
Topik material pada laporan ini tidak memiliki perbedaan difference from the previous year’s reporting. Before publication,
pelaporan tahun sebelumnya. Sebelum diterbitkan, laporan the sustainability report of PT Angkasa Pura I undergoes review
keberlanjutan PT Angkasa Pura I telah dikaji dan disetujui oleh and approval by the Board of Commissioners and the Board
Dewan Komisaris dan Direksi untuk memastikan seluruh topik of Directors to ensure comprehensive coverage of all material
material tercakup. [GRI 3-1, 3-2, 3-3] topics. [GRI 3-1, 3-2, 3-3]
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Daftar topik-topik material adalah sebagai berikut: [GRI 3-1, 3-2, The list of material topics is as follows: [GRI 3-1, 3-2, 3-3]
3-3]
Ruang Lingkup
Scope
Alasan Pemilihan dan Dampak Nomor
Topik Material Pengungkapan Di dalam Di dalam
Reasons for Selection
Material Topic Perusahaan Perusahaan
and Impact Disclosure Number
Within the Outside the
company company
Ekonomi | Economic
Kinerja dan Dampak Berpengaruh pada pemegang saham dan 201-1, 201-2, 201-3,
Ekonomi para pemangku kepentingan lainnya. 201-4
Economic Performance Influence on shareholders and other
and Impact stakeholders.
Dampak Ekonomi Tidak Berpengaruh pada masyarakat luas, 203-1, 203-2
Langsung terutama komunitas yang dilayani melalui
Indirect Economic Impact program TJSL Perusahaan.
Influence on the wider community,
especially the communities served through
the company’s TJSL program.
Praktik Pengadaan Berpengaruh pada ekonomi lokal. 204-1
Procurement Practices Influence on the local economy.
Antikorupsi Berpengaruh pada kepercayaan para 205-1, 205-2, 205-3
Anti-Corruption pemegang saham, masyarakat, dan
pemangku kepentingan lainnya.
Influence on the trust of shareholders, the
public, and other stakeholders.
Kinerja Operasional Berpengaruh pada pemegang saham dan AO1, AO2, AO3
Operational Performance para pengguna jasa bandara.
Influence on shareholders and airport
service users.
Lingkungan | Environmental
Energi Berpengaruh pada keberlanjutan dan 302-1, 302-2, 302-3,
Energy kelestarian lingkungan, di samping 302-4, 302-5
penghematan dalam bidang ekonomi bagi
Perusahaan.
Influence on the sustainability and
conservation of the environment, alongside
economic savings for the Company.
Air Berpengaruh pada keberlanjutan dan 303-1, 303-2, 303-3,
Water kelestarian air sebagai sumber daya 303-4, 303-5, AO4
bersama.
Influence on the sustainability and
preservation of water as a shared resource.
Emisi Berpengaruh pada keberlanjutan, terutama 305-1, 305-2, 305-3,
Emission pada aspek pemanasan global. 305-4, 305-5, 305-6,
Influence on sustainability, especially 305-7, AO5
concerning global warming aspects.
Limbah Berpengaruh pada keberlanjutan dan 306-1,306-2, 306-3,
Waste kesejahteraan hidup masyarakat. 306-4, 306-5
Influence on the sustainability and well-
being of society.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Ruang Lingkup
Scope
Alasan Pemilihan dan Dampak Nomor
Topik Material Pengungkapan Di dalam Di dalam
Reasons for Selection
Material Topic Perusahaan Perusahaan
and Impact Disclosure Number
Within the Outside the
company company
Kualitas Suara Berpengaruh pada kenyamanan bekerja AO7
Noise Quality dan kesejahteraan masyarakat sekitar
bandara.
Influence on the comfort of working and
the well-being of the community around the
airport.
Ketaatan dalam Bidang Berpengaruh pada keberlanjutan dan 307-1
Lingkungan kredibilitas Perusahaan.
Environmental Compliance Influence on the sustainability and credibility
of the Company.
Sosial | Social
Kepegawaian Berpengaruh pada kenyamanan dan kinerja 401-1, 401-2, 401-3
Employment karyawan.
Influence on the comfort and performance
of employees.
Pendidikan dan Pelatihan Berpengaruh pada semangat dan kinerja 404-1, 404-2, 404-3
Education and Training karyawan.
Influence on the morale and performance of
employees.
Kesetaraan dan Berpengaruh pada kenyamanan dan kinerja 405-1, 405-2
Keberagaman karyawan.
Equality and Diversity Influence on the comfort and performance
of employees.
Masyarakat Lokal Berpengaruh pada kesejahteraan 413-1, 413-2, AO8
Local Community masyarakat sebagai salah satu pemangku
kepentingan.
Influence on the well-being of the
community as one of the stakeholders.
Kesehatan dan Berpengaruh pada kesejahteraan dan 416-1, 416-2, AO9
Keselamatan kepercayaan pengguna bandara.
Pelanggan Influence on the well-being and trust of
Customer Health and airport users.
Safety
Pemasaran dan Pelabelan Berpengaruh pada kesejahteraan dan 417-1, 417-2, 417-3
Marketing and Labeling kepercayaan pengguna bandara.
Influence on the well-being and trust of
airport users.
Ketaatan dalam Bidang Berpengaruh pada kesejahteraan dan 419-1
Sosial Ekonomi kepercayaan pengguna bandara.
Socio-economic Influence on the well-being and trust of
Compliance airport users.
2023 Sustainability Report 285
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Pelibatan Pemangku Kepentingan
Stakeholder Engagement
Pelibatan para pemangku kepentingan memiliki peran penting The involvement of stakeholders plays a crucial role in the continuity
bagi kesinambungan operasional perusahaan kami. PT of our company’s operations. PT Angkasa Pura I consistently
Angkasa Pura I senantiasa menjaga hubungan yang harmonis maintains harmonious relationships with stakeholders, consisting
dengan para pemangku kepentingan, yang terdiri dari pihak- of parties listed in the table below: [GRI 2-29, 3-1] [OJK E.4]
pihak yang tercantum dalam tabel di bawah ini: [GRI 2-29, 3-1]
[OJK E.4]
Daftar
Pemangku Basis Penetapan Metode Pelibatan Frekuensi Topik
Kepentingan Basis of Determination Engagement Methods Frequency Topic
Stakeholder List
Pelanggan • Kebergantungan; • Situs web; Sesuai • Informasi beragam produk
• Tanggung jawab; dan • Garda depan; kebutuhan dan jasa; dan
• Pengaruh. • Kunjungan langsung; • Layanan pengaduan/
• Layanan Contact Center keluhan dan solusi.
Angkasa Pura 172.
Customer • Dependency; • Website; As needed • Information on various
• Responsibility; and • Front desk; products and service; and
• Influence • Direct visits; • Complaints and solutions
• Angkasa Pura 172 Contact services
Center services.
Survei kepuasan pelanggan Setahun sekali
Customer satisfaction survey Once a year
Pemegang • Kebergantungan; • Pelaporan kinerja; Dua kali • Kinerja keuangan;
Saham/ • Tanggung jawab; dan • RUPS. setahun • Kinerja nonkeuangan; dan
Pemerintah • Pengaruh. • Kinerja sepanjang tahun
tentang tata kelola, dan
lain-lain.
Shareholder / • Dependency; • Performance disclosure; Twice a year • Financial performance;
Government • Responsibility; and • GMS. • Non-financial performance;
• Influence. and
• Year-round performance
on governance, and
others.
Regulator • Pengaruh; dan • Rapat dengar pendapat; Sesuai • Pengurusan izin usaha dan
• Tanggung jawab. • Rapat koordinasi; kebutuhan regulasi;
• Pelaporan pelaksanaan • Koordinasi terkait tata
kepatuhan. kelola bandara dan lain-
lain; serta
• Informasi tentang
kepatuhan terhadap
ketentuan perundang-
undangan yang berlaku.
Regulator • Influence; and • Consultative meetings; As needed • Business permit and
• Responsibility. • Coordination meetings; regulatory management;
• Compliance • Coordination related to
implementation reporting. airport governance and
others; and
• Information on compliance
with applicable laws and
regulations.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Daftar
Pemangku Basis Penetapan Metode Pelibatan Frekuensi Topik
Kepentingan Basis of Determination Engagement Methods Frequency Topic
Stakeholder List
Karyawan Keterwakilan • Media internal; Sesuai • Sosialisasi kebijakan dan
• Media sosial; kebutuhan strategi yang berkaitan
• Surat elektronik; dengan kepegawaian;
• Grup WhatsApp. • Kesetaraan kesempatan
kerja dan jenjang karier;
• Pengembangan karier,
pelatihan, dan lain-lain;
serta
• Jaminan kesehatan dan
keselamatan kerja.
Employee Representation • Internal media; As needed • Socialization of policies
• Social media; and strategies related to
• Email; human resources;
• WhatsApp groups. • Equal job opportunities
and career advancement;
• Career development,
training, and others; and
• Health and safety
assurance in the
workplace.
Mitra Kerja Kebergantungan Kontrak kerja Sesuai • Proses pengadaan yang
kebutuhan obyektif;
• Kerja sama saling
menguntungkan,
transparan, dan adil;
• Penjelasan lingkup
pekerjaan; dan
• Ketentuan tentang
penagihan biaya
pekerjaan.
Partner Mutual dependence Partnership contract As needed • Objective procurement
process;
• Mutually beneficial,
transparent, and fair
cooperation;
• Job scope explanation;
and
• Terms regarding job cost
invoicing.
Masyarakat Kedekatan • Kerja sama strategis untuk Sesuai • Sosialisasi program
menjalankan program- kebutuhan Tanggung Jawab Sosial
program Tanggung Jawab dan Lingkungan (TJSL)
Sosial Perusahaan, baik dan program Pendanaan
di bidang ekonomi, sosial, Usaha Mikro dan Usaha
maupun lingkungan; Kecil (PUMK);
• Pertemuan dengan • Pelaksanaan program
organisasi masyarakat, TJSL dan PUMK;
organisasi sosial, • Cara mengoptimalkan
masyarakat sekitar dan pencapaian program TJSL
kampus. dan PUMK; dan
• Informasi tentang kegiatan
perusahaan.
Community Proximity • Strategic collaboration to As needed • Socialization of Corporate
execute Corporate Social Social Responsibility
Responsibility programs, (TJSL) and Micro and
both in economic, social, Small Business Funding
and environmental fields; programs (PUMK);
• Meetings with community • Implementation of TJSL
2023 Sustainability Report 287
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Daftar
Pemangku Basis Penetapan Metode Pelibatan Frekuensi Topik
Kepentingan Basis of Determination Engagement Methods Frequency Topic
Stakeholder List
organizations, social and PUMK programs;
organizations, local • Optimization strategies for
communities, and achieving TJSL and PUMK
campuses. program goals; and
• Information on company
activities.
Media • Pengaruh • Siaran pers; Sesuai • Kinerja keuangan;
• Kebergantungan • Konferensi pers; kebutuhan • Kinerja nonkeuangan;
• Temu media; • Dampak dan kinerja
• Kunjungan lapangan; kegiatan sosial dan
• Kunjungan ke kantor dan lingkungan Perusahaan;
forum media. • Informasi tentang kegiatan
perusahaan; dan
• Informasi terbaru terkait
usaha dan produk yang
perlu diketahui publik.
Media • Influence • Press releases; As needed • Financial performance;
• Dependency • Press conferences; • Non-financial performance;
• Media interviews; • Impact and performance
• Field visits; of the Company’s social
• Visits to offices and media and environmental
forums. activities;
• Information about
company activities; and
• Latest information related
to business and products
that need to be known by
the public.
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Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tingkat Materialitas
Materiality Level
Berikut adalah grafik yang memberikan gambaran mengenai The following graph provides an overview of the materiality level
tingkat materialitas topik/isu yang dilaporkan pada laporan ini. of the topics/issues reported in this report. [GRI 3-1, 3-2]
[GRI 3-1, 3-2]
Diagram Matriks Materialitas
Materiality Matrix Diagram
Kesehatan dan Keselamatan Pelanggan Antikorupsi
Customer Health and Safety Anti-Corruption
Kinerja Operasional
Air Operational Performance
Water
Pendidikan dan Pelatihan
Penting bagi pemangku kepentingan
Limbah Education and Training
Waste
Kepegawaian
Employment
Important to stakeholders
Energi
Kesetaraan dan Keberagaman
Energy
Equality and Diversity
Kualitas Suara
Noise Quality
Ketaatan dalam Bidang Lingkungan
Environmental Compliance
Emisi
Emission
Pemasaran dan Pelabelan Kinerja dan Dampak Ekonomi
Marketing and Labeling Ketaatan dalam Economic Performance and Impact
Bidang Sosial
Ekonomi
Socio-Economic
Compliance
Praktik Pengadaan
Procurement Practices Masyarakat Lokal
Local Community
Dampak Ekonomi Tidak Langsung
Indirect Economic Impact
Penting bagi perusahaan
Important to company
2023 Sustainability Report 289
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Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tautan Tujuan Pembangunan Berkelanjutan (TPB)
dalam Standar GRI [GRI 2-27]
Sustainable Development Goals (SDGs) Links in GRI Standards
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
Penghasilan, GRI 202: 202-1 Rasio standar upah karyawan entry-level 149-150
upah, dan Keberadaan Pasar berdasarkan jenis kelamin terhadap upah
tunjangan 2016 minimum regional
Income, salary, Market presence Ratios of standard entry level wage by gender
and benefits 2016 compared to local minimum wage
Pembangunan GRI 203: Dampak 203-2 Dampak ekonomi tidak langsung yang 238-241
ekonomi Ekonomi Tidak signifikan
di wilayah Langsung 2016 Significant indirect economic impacts
kemiskinan Indirect economic
tertinggi impacts 2016
Economic
development GRI 413: 413-2 Operasi yang secara aktual dan yang 237
in areas of high Masyarakat Lokal berpotensi memiliki dampak negatif signifikan
poverty 2016 terhadap masyarakat lokal
Local Operations with significant actual and
Communities 2016 potential negative impacts on local
communities
Pajak GRI 207: 207-1 Pendekatan terhadap pajak 99-100
Taxation Pajak 2019 Approach to tax
Taxation 2019
207-2 Tata kelola, pengendalian, dan manajemen 100-102
risiko pajak
Tax governance, control, and risk
management
207-3 Keterlibatan pemangku kepentingan dan 102-103
pengelolaan perhatian yang berkaitan dengan
pajak berkaitan dengan pajak
Stakeholder engagement and management
of concerns related to tax
207-4 Laporan per negara 103
Country-by-country reporting
Kinerja ekonomi GRI 201: 201-1 Nilai ekonomi langsung yang dihasilkan dan 77
Economic Kinerja Ekonomi didistribusikan
Performance 2016 Direct economic value generated and
Economic distributed
Performance 2016
Pembangunan GRI 203: 203-2 Dampak ekonomi tidak langsung yang 238-241
ekonomi Dampak Ekonomi signifikan
di wilayah Tidak Langsung Significant indirect economic impacts
kemiskinan 2016
tertinggi Indirect economic
Economic impacts 2016
development
in areas of high
poverty
290 Laporan Keberlanjutan 2023
Page 291
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
GRI 413: 413-2 Operasi yang secara aktual dan yang 237
Masyarakat Lokal berpotensi memiliki dampak negatif signifikan
2016 terhadap masyarakat lokal
Local Operations with significant actual and
Communities 2016 potential negative impacts on local
communities
Pembangunan GRI 203: 203-2 Dampak ekonomi tidak langsung yang 238-241
ekonomi Dampak Ekonomi signifikan
di wilayah Tidak Langsung Significant indirect economic impacts
kemiskinan 2016
tertinggi Indirect economic
Economic impacts 2016
development
in areas of high
poverty
Kualitas udara GRI 305: 305-1 Emisi GRK (Cakupan 1) langsung 116
Air quality Emisi 2016 Direct (Scope 1) GHG emissions
Emissions 2016
305-2 Emisi energi GRK (Cakupan 2) tidak langsung 116
Indirect (Scope 2) GHG emissions
305-3 Emisi GRK (Cakupan 3) tidak langsung 116
lainnya
Other indirect (Scope 3) GHG emissions
305-6 Emisi zat perusak ozon (ODS) 116
Emissions of ozone-depleting substances
(ODS)
305-7 Nitrogen oksida (NOX), sulfur oksida (SOX), 117-118
dan emisi udara yang signifikan lainnya
Nitrogen oxides (NOX), sulfur oxides (SOX),
and other significant air emissions
Limbah GRI 306: 306-1 Timbulan limbah dan dampak-dampak yang 123, 127-
Waste Limbah 2020 signifikan terkait limbah 131
Waste 2020 Waste generation and significant waste-
related impacts
306-2 Pengelolaan dampak yang signifikan terkait 127-131
limbah
Management of significant waste-related
impacts
306-3 Timbulan limbah 129-131
Waste generated
306-4 Limbah yang dialihkan dari pembuangan 127,130
akhir
Waste diverted from disposal
Kesejahteraan GRI 401: 401-2 Tunjangan yang diberikan kepada karyawan 156
Welfare Kepegawaian purnawaktu yang tidak diberikan kepada
2016 karyawan sementara atau paruh waktu
Employment 2016 Benefits provided to fulltime employees that
are not provided to temporary or parttime
employees
GRI 403: 403-6 Peningkatan kualitas kesehatan pekerja 192
Keselamatan dan Promotion of worker health
Kesehatan Kerja
403-9 Kecelakaan kerja 194-204
2018
Work-related injuries
Occupational
Safety and Health 403-10 Penyakit akibat kerja 199
2018 Work-related illness
2023 Sustainability Report 291
Page 292
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
Pelatihan dan GRI 404: 404-1 Rata-rata jam pelatihan per tahun per 168
pendidikan Pelatihan dan karyawan
Training and Pendidikan 2016 Average hours of training per year per
education Training and employee
education 2016
404-2 Program untuk meningkatkan keterampilan 161-167
karyawan dan program bantuan peralihan
Programs for upgrading employee skills and
transition assistance programs
Tata kelola GRI 2: 2-9 Struktur tata kelola dan komposisi 244-257
Governance Pengungkapan Governance structure and composition
Umum 2021
2-10 Menominasikan dan memilih badan tata 246-247
General
kelola tertinggi
Disclosures 2021
Nomination and selection of the highest
governance body
Kesetaraan pria GRI 202: 202-1 Rasio standar upah karyawan entry-level 149-150
dan wanita Keberadaan Pasar berdasarkan jenis kelamin terhadap upah
Equal 2016 minimum regional
remuneration Market presence Ratios of standard entry level wage by gender
for women and 2016 compared to local minimum wage
men
Pemberdayaan GRI 203: 203-1 Investasi infrastruktur dan dukungan layanan 232-236
masyarakat Dampak Ekonomi Infrastructure investments and services
Community Tidak Langsung supported
Empowerment 2016
Indirect economic
impacts 2016
Kepegawaian GRI 401: 401-1 Perekrutan karyawan baru dan pergantian 150-153
Employment Kepegawaian karyawan
2016 New employee hires and employee turnover
Employment 2016
401-2 Tunjangan yang diberikan kepada karyawan 156
purnawaktu yang tidak diberikan kepada
karyawan sementara atau paruh waktu
Benefits provided to fulltime employees that
are not provided to temporary or parttime
employees
401-3 Cuti melahirkan 158
Parental leave
GRI 404: 404-3 Persentase karyawan yang menerima tinjauan 168-169
Pelatihan dan rutin terhadap kinerja dan pengembangan
Pendidikan 2016 karier
Training and Percentage of employees receiving regular
education 2016 performance
GRI 405: 405-1 Keanekaragaman badan tata kelola dan 144-149
Keanekaragam karyawan
an dan Diversity of governance body and employees
Kesempatan
405-2 Rasio gaji pokok dan remunerasi perempuan 144
Setara 2016
dibandingkan laki-laki
Diversity and Equal
Diversity of governance bodies and
Opportunity 2016
employees
Antidiskriminasi GRI 203: 406-1 Insiden diskriminasi dan tindakan perbaikan 144
Anti- Non-Diskriminasi yang dilakukan
discrimination 2016 Incidents of discrimination and corrective
Anti-discrimination actions taken
2016
292 Laporan Keberlanjutan 2023
Page 293
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
Tata kelola air GRI 303: 303-1 Interaksi dengan air sebagai sumber daya 121
dan limbah Air dan Efluen bersama
Water and 2018 Water withdrawal by source
Waste Water and
303-2 Manajemen dampak yang berkaitan dengan 123-124
Management Effluents 2018
pembuangan air
Water sources significantly affected by
withdrawal of water
303-3 Pengambilan air 121-124
Water withdrawal
GRI 306: 306-1 Timbulan limbah dan dampak-dampak yang 123, 127-
Limbah 2020 signifikan terkait limbah 131
Waste 2020 Waste generation and significant waste-
related impacts
306-2 Pengelolaan dampak yang signifikan terkait 127-131
limbah
Management of significant wasterelated
impacts
306-3 Timbulan limbah 129-131
Waste generated
306-5 Limbah yang dikirimkan ke pembuangan 130
akhir
Waste directed to disposal
Efisiensi energi GRI 302: 302-1 Konsumsi energi dalam organisasi 112
Energy Energi 2016 Energy consumption within the organization
efficiency Energy 2016
302-2 Konsumsi energi di luar organisasi 113
Energy consumption outside of the
organization
302-3 Intensitas energi 114
Energy intensity
302-4 Pengurangan konsumsi energi 111-112
Reduction of energy consumption
302-5 Pengurangan pada energi yang dibutuhkan 111-112
untuk produk dan jasa
Reductions in energy requirements of
products and services
Kesempatan GRI 2: 2-7 Karyawan 145-149
bekerja Pengungkapan Employees
Job Umum 2021
opportunities General
Disclosures 2021
Peningkatan GRI 201: 201-1 Nilai ekonomi langsung yang dihasilkan dan 77
ekonomi Kinerja Ekonomi didistribusikan
Economic 2016 Direct economic value generated and
improvement Economic distributed
Performance 2016
Penghasilan, GRI 202: 202-1 Rasio standar upah karyawan entry-level 149-150
upah, dan Keberadaan Pasar standard berdasarkan jenis kelamin terhadap
tunjangan 2016 upah minimum regional
Income, wages, Market Presence The standard ratio of entry-level employee
and benefits 2016 wages based on gender to the regional
minimum wage
2023 Sustainability Report 293
Page 294
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
GRI 203: 203-2 Dampak ekonomi tidak langsung yang 238-241
Dampak Ekonomi signifikan
Tidak Langsung Significant indirect economic impacts
2016
Indirect Economic
Impacts 2016
GRI 204: 204-1 Proporsi pengeluaran untuk pemasok lokal 97-98
Praktik Pengadaan Proportion of spending on local suppliers
2016
Procurement
Practices 2016
Efisiensi energi GRI 302: 302-1 Konsumsi energi dalam organisasi 112
Energy Energi 2016 Energy consumption within the organization
efficiency Energy 2016
302-2 Konsumsi energi di luar organisasi 113
Energy consumption outside of the
organization
302-3 Intensitas energi 114
Energy intensity
302-4 Pengurangan konsumsi energi 111-112
Reduction of energy consumption
302-5 Pengurangan pada energi yang dibutuhkan 111-112
untuk produk dan jasa
Reductions in energy requirements of
products and services
Kepegawaian GRI 2: 2-30 Perjanjian perundingan kolektif 158
Employment Pengungkapan Collective bargaining agreements
Umum 2021
General
Disclosures 2021
GRI 401: 401-1 Perekrutan karyawan baru dan pergantian 150-153
Kepegawaian karyawan
2016 New employee hires and employee turnover
General
401-2 Tunjangan yang diberikan kepada karyawan 156
Disclosures 2021
purnawaktu yang tidak diberikan kepada
karyawan sementara atau paruh waktu
Benefits provided to fulltime employees that
are not provided to temporary or parttime
employees
401-3 Cuti melahirkan 158
Parental leave
Pajak GRI 207: 207-1 Pendekatan terhadap pajak 99-100
Taxation Pajak 2019 Approach to tax
Taxation 2019
207-2 Tata kelola, pengendalian, dan manajemen 100-102
risiko pajak
Tax governance, control, and risk
management
207-3 Keterlibatan pemangku kepentingan dan 102-103
pengelolaan perhatian yang berkaitan dengan
pajak
Stakeholder engagement and management
of concerns related to tax
207-4 Laporan per negara 103
Country-by-country reporting
294 Laporan Keberlanjutan 2023
Page 295
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
Kesehatan dan GRI 403: 403-1 Sistem manajemen keselamatan dan 174-177
keselamatan Keselamatan dan kesehatan kerja
kerja Kesehatan Kerja Occupational safety and health management
Occupational 2018 system
Safety and Occupational
403-2 Identifikasi bahaya, penilaian risiko, dan 186-188
Health Safety and Health
investigasi insiden
2018
Hazard identification, risk assessment, and
incident investigation
403-3 Layanan kesehatan kerja 192
Occupational health services
403-4 Partisipasi, konsultasi, dan komunikasi 189-191
pekerja tentang keselamatan dan kesehatan
kerja
Worker participation, consultation, and
communication on occupational safety and
health
403-5 Pelatihan bagi pekerja mengenai keselamatan 189-191,
dan kesehatan kerja 193
Worker training on occupational safety and
health
403-7 Pencegahan dan mitigasi dampak 193-194
keselamatan dan kesehatan kerja yang
secara langsung terkait hubungan bisnis
Prevention and mitigation of occupational
health and safety impacts directly linked by
business relationships
403-8 Pekerja yang tercakup dalam sistem 186-188
manajemen keselamatan dan kesehatan kerja
Workers covered by an occupational safety
and health management system
403-9 Kecelakaan kerja 194-204
Work-related injuries
403-10 Penyakit akibat kerja 199
Work-related illness
Pelatihan dan GRI 404: 404-1 Rata-rata jam pelatihan per tahun per 168
pendidikan Pelatihan dan karyawan
Training and Pendidikan 2016 Average hours of training per year per
education Training and employee
Education 2016
404-2 Program untuk meningkatkan keterampilan 161-167
karyawan dan program bantuan peralihan
Programs for upgrading employee skills and
transition assistance programs
404-3 Persentase karyawan yang menerima tinjauan 168-169
rutin terhadap kinerja dan pengembangan
karier
Percentage of employees receiving regular
performance
Keberagaman GRI 405: 405-1 Keanekaragaman badan tata kelola dan 144-149
Diversity Keanekaragaman karyawan
dan Kesempatan Diversity of governance bodies and
Setara 2016 employees
Diversity and Equal
405-2 Rasio gaji pokok dan remunerasi perempuan 144
Opportunity 2016
dibandingkan laki-laki
Ratio of basic salary and remuneration of
women to men
2023 Sustainability Report 295
Page 296
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
GRI 406: 406-1 Insiden diskriminasi dan tindakan perbaikan 144
Non-Diskriminasi yang dilakukan
2016 Incidents of discrimination and corrective
Non-Discrimination actions taken
2016
Dampak GRI 201: 201-1 Nilai ekonomi langsung yang dihasilkan dan 77
ekonomi Kinerja Ekonomi didistribusikan
Economic 2016 Direct economic value generated and
Impact Economic distributed
Performance 2016
Pembangunan GRI 203: 203-1 Investasi infrastruktur dan dukungan layanan 232-236
ekonomi Dampak Ekonomi Infrastructure investments and services
di wilayah Tidak Langsung supported
kemiskinan 2016
tertinggi Indirect Economic
Economic Impacts 2016
development
in areas of high
poverty
Kesempatan GRI 2: 2-7 Karyawan 145-149
kerja Pengungkapan Employee
Job Umum 2021
opportunities General
Disclosures 2021
GRI 401: 401-1 Perekrutan karyawan baru dan pergantian 150-153
Kepegawaian karyawan
2016 New employee hires and employee turnover
Employment 2016
GRI 404: 404-1 Rata-rata jam pelatihan per tahun per 168
Pelatihan dan karyawan
Pendidikan 2016 Average hours of training per year per
Training and employee
Education 2016
404-3 Persentase karyawan yang menerima tinjauan 168-169
rutin terhadap kinerja dan pengembangan
karier
Percentage of employees receiving regular
performance
Kesetaraan GRI 405: 405-2 Rasio gaji pokok dan remunerasi perempuan 144
gender Keanekaragaman dibandingkan laki-laki
Gender equality dan Kesempatan Diversity of governance bodies and
Setara 2016 employees
Diversity and Equal
Opportunity 2016
Pajak GRI 207: 207-1 Pendekatan terhadap pajak 99-100
Taxation Pajak 2019 Approach to tax
Taxation 2019
207-2 Tata kelola, pengendalian, dan manajemen 100-102
risiko pajak
Tax governance, control, and risk
management
207-3 Keterlibatan pemangku kepentingan dan 102-103
pengelolaan perhatian yang berkaitan dengan
pajak
Stakeholder engagement and management
of concerns related to tax
207-4 Laporan per negara 103
Country-by-country reporting
296 Laporan Keberlanjutan 2023
Page 297
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
Investasi GRI 203: 203-1 Investasi infrastruktur dan dukungan layanan 232-236
infrastruktur Dampak Ekonomi Infrastructure investments and services
Infrastructure Tidak Langsung supported
investments 2016
Indirect Economic
Impacts 2016
Efisiensi energi GRI 302: 302-1 Konsumsi energi dalam organisasi 112
Energy Energi 2016 Energy consumption within the organization
efficiency Energy 2016
302-2 Konsumsi energi di luar organisasi 113
Energy consumption outside of the
organization
302-3 Intensitas energi 114
Energy intensity
302-4 Pengurangan konsumsi energi 111-112
Reduction of energy consumption
302-5 Pengurangan pada energi yang dibutuhkan 111-112
untuk produk dan jasa
Reductions in energy requirements of
products and services
GRI 303: 303-1 Interaksi dengan air sebagai sumber daya 121
Air dan Efluen bersama
2018 Water withdrawal by source
Water and
Effluents 2018
Kualitas udara GRI 305: 305-1 Emisi GRK (Cakupan 1) langsung 116
Air quality Emisi 2016 Direct (Scope 1) GHG emissions
Emissions 2016
305-2 Emisi energi GRK (Cakupan 2) tidak langsung 116
Indirect (Scope 2) GHG emissions
305-3 Emisi GRK (Cakupan 3) tidak langsung 116
lainnya
Other indirect (Scope 3) GHG emissions
305-6 Emisi zat perusak ozon (ODS) 116
Emissions of ozone-depleting substances
(ODS)
305-7 Nitrogen oksida (NOX), sulfur oksida (SOX), 117-118
dan emisi udara yang signifikan lainnya
Nitrogen oxides (NOX), sulfur oxides (SOX),
and other significant air emissions
Limbah GRI 306: 306-1 Timbulan limbah dan dampak-dampak yang 123, 127-
Waste Limbah 2020 signifikan terkait limbah 131
Waste 2020 Waste generation and significant waste-
related impacts
306-2 Limbah berdasarkan jenis dan metode 127-131
pembuangan
Management of significant wasterelated
impacts
306-3 Timbulan limbah 129-131
Waste generated
306-4 Limbah yang dialihkan dari pembuangan 127,130
akhir
Waste diverted from disposal
2023 Sustainability Report 297
Page 298
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
Pelanggan GRI 417: 417-1 Persyaratan untuk pelabelan dan informasi 225
Customers Pemasaran dan produk dan jasa
Pelabelan 2016 Requirements for product and service
Marketing and information and labeling
Labeling 2016
Dampak GRI 201: 201-1 Nilai ekonomi langsung yang dihasilkan dan 77
ekonomi Kinerja Ekonomi didistribusikan
Economic 2016 Direct economic value generated and
impact Economic distributed
Performance 2016
201-2 Implikasi finansial, risiko, dan peluang lainnya 69
terkait perubahan iklim
Financial implications and other risks and
opportunities due to climate change
Efisiensi energi GRI 302: 302-1 Konsumsi energi dalam organisasi 112
Energy Energi 2016 Energy consumption within the organization
efficiency Energy 2016
302-2 Konsumsi energi di luar organisasi 113
Energy consumption outside of the
organization
302-3 Intensitas energi 114
Energy intensity
302-4 Pengurangan konsumsi energi 111-112
Reduction of energy consumption
302-5 Pengurangan pada energi yang dibutuhkan 111-112
untuk produk dan jasa
Reductions in energy requirements of
products and services
Kualitas udara GRI 305: 305-1 Emisi GRK (Cakupan 1) langsung 116
Air quality Emisi 2016 Direct (Scope 1) GHG emissions
Emission 2016
305-2 Emisi energi GRK (Cakupan 2) tidak langsung 116
Indirect (Scope 2) GHG emissions
305-3 Emisi GRK (Cakupan 3) tidak langsung 116
lainnya
Other indirect (Scope 3) GHG emissions
305-4 Intensitas emisi GRK 117
GHG emissions intensity
305-5 Pengurangan emisi GRK 116
Reduction of GHG emissions
Limbah GRI 306: 306-1 Timbulan limbah dan dampak-dampak yang 123, 127-
Waste Limbah 2020 signifikan terkait limbah 131
Waste 2020 Waste generation and significant impacts
related to waste
306-3 Timbulan limbah 129-131
Waste generated
306-5 Limbah yang dikirimkan ke pembuangan 130
akhir
Waste directed to disposal
Emisi GRI 305: 305-1 Emisi GRK (Cakupan 1) langsung 116
Emission Emisi (2016) Direct (Scope 1) GHG emissions
Emission 2016
305-2 Emisi energi GRK (Cakupan 2) tidak langsung 116
Indirect (Scope 2) GHG emissions
298 Laporan Keberlanjutan 2023
Page 299
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
305-3 Emisi GRK (Cakupan 3) tidak langsung 116
lainnya
Other indirect (Scope 3) GHG emissions
305-4 Intensitas emisi GRK 117
GHG emissions intensity
305-5 Pengurangan emisi GRK 116
Reduction of GHG emissions
305-7 Nitrogen oksida (NOX), sulfur oksida (SOX), 117-118
dan emisi udara yang signifikan lainnya
Nitrogen oxides (NOX), sulfur oxides (SOX),
and other significant air emissions
Kualitas udara GRI 305: 305-1 Emisi GRK (Cakupan 1) langsung 116
Air quality Emisi (2016) Direct (Scope 1) GHG emissions
Emission 2016
305-2 Emisi energi GRK (Cakupan 2) tidak langsung 116
Indirect (Scope 2) GHG emissions
305-3 Emisi GRK (Cakupan 3) tidak langsung 116
lainnya
Other indirect (Scope 3) GHG emissions
305-4 Intensitas emisi GRK 117
GHG emissions intensity
305-5 Pengurangan emisi GRK 116
Reduction of GHG emissions
305-7 Nitrogen oksida (NOX), sulfur oksida (SOX), 117-118
dan emisi udara yang signifikan lainnya
Nitrogen oxides (NOX), sulfur oxides (SOX),
and other significant air emissions
Limbah GRI 306: 306-3 Timbulan limbah 129-131
Waste Limbah 2020 Waste generated
Waste 2020
306-5 Limbah yang dikirimkan ke pembuangan 130
akhir
Waste directed to disposal
Tata kelola GRI 2: 2-9 Struktur tata kelola dan komposisi 244-257
Governance Pengungkapan Governance structure and composition
Umum 2021
2-10 Menominasikan dan memilih badan tata 246-247
General
kelola tertinggi
Disclosures 2021
Nomination and selection of the highest
governance body
2-11 Pejabat badan tata kelola tertinggi 244-246
Chair of the highest governance body
2-12 Peran badan tata kelola tertinggi dalam 244-257
mengawasi pengelolaan dampak
Role of the highest governance body in
overseeing the management of impacts
2-15 Konflik kepentingan 246-147,
Conflicts of interest 268-269
2-20 Proses untuk menentukan remunerasi 259-263
Process to determine remuneration
2-23 Komitmen kebijakan 231, 267-
Policy commitments 271
2023 Sustainability Report 299
Page 300
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
2-26 Mekanisme untuk mendapatkan saran dan 275-277
meningkatkan perhatian
Mechanisms for seeking advice and raising
concerns
Antikorupsi GRI 205: 205-1 Operasi-operasi yang dinilai memiliki risiko 274
Anti-Corruption Antikorupsi 2016 terkait korupsi
Anti-Corruption Operations assessed for risks related to
2016 corruption
205-2 Komunikasi dan pelatihan tentang kebijakan 97-98,
dan prosedur antikorupsi 272-274
Communication and training about anti-
corruption policies and procedures
205-3 Insiden korupsi yang terbukti dan tindakan 274
yang diambil
Confirmed incidents of corruption and actions
taken
Kepatuhan GRI 2: 2-27 Kepatuhan terhadap hukum dan peraturan 277, 290-
pada Pengungkapan Compliance with laws and regulations 301
perundangan Umum 2021
Regulations General
compliance Disclosures 2021
GRI 307: 307-1 Ketidakpatuhan terhadap undang-undang 132
Kepatuhan dan peraturan tentang lingkungan hidup
Lingkungan 2016 Non-compliance with environmental laws and
Environmental regulations
Compliance 2016
Keselamatan GRI 403: 403-4 Partisipasi, konsultasi, dan komunikasi 189-191
dan kesehatan Keselamatan dan pekerja tentang keselamatan dan kesehatan
kerja Kesehatan Kerja kerja
Occupational 2018 Worker participation, consultation, and
safety and Occupational communication on occupational safety and
health safety and health health
2018
403-9 Kecelakaan kerja 194-204
Work-related injuries
403-10 Penyakit akibat kerja 199
Work-related illness
Pelanggan GRI 416: 416-2 Insiden ketidakpatuhan sehubungan dengan 180, 194
Customers Kesehatan dan dampak kesehatan dan keselamatan dari
Keselamatan produk dan jasa
Pelanggan 2016 Incidents of non-compliance concerning the
Customer Health health and safety impacts of products and
and Safety 2016 services
GRI 417: 417-2 Insiden ketidakpatuhan terkait pelabelan dan 225
Pemasaran dan informasi produk dan jasa
Pelabelan 2016 Incidents of non-compliance concerning
Marketing and product and service information and labeling
Labeling 2016
417-3 Insiden ketidakpatuhan terkait komunikasi 225
pemasaran
Incidents of non-compliance concerning
marketing communications
Inisiatif GRI 2: 2-23 Komitmen kebijakan 231, 267-
eksternal Pengungkapan Policy commitments 271
External Umum 2021
initiatives General
Disclosures 2021
300 Laporan Keberlanjutan 2023
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Standar GRI
Tema Bisnis
TPB yang Relevan Pengungkapan Judul Indikator Halaman
Business
SDGs Relevant GRI Disclosures Indicator Title Pages
Theme
Standard
Pajak GRI 207: 207-1 Pendekatan terhadap pajak 99-100
Taxation Pajak 2019 Approach to tax
Taxation 2019
207-2 Tata kelola, pengendalian, dan manajemen 100-102
risiko pajak
Tax governance, control, and risk
management
207-3 Keterlibatan pemangku kepentingan dan 102-103
pengelolaan perhatian yang berkaitan dengan
pajak
Stakeholder engagement and management
of concerns related to tax
207-4 Laporan per negara 103
Country-by-country reporting
2023 Sustainability Report 301
Page 302
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Indeks Isi Standar GRI
PT Angkasa Pura I Content Index
Pernyataan Penggunaan PT Angkasa Pura I telah melaporkan sesuai dengan GRI Standar untuk periode 1 Januari
Statement of Use hingga 31 Desember 2023.
PT Angkasa Pura I has reported in accordance with the GRI Standards for the period 1
January until 31 December 2023.
GRI 1 Digunakan GRI 1: Landasan 2021
GRI 1 Used GRI 1: Foundation 2021
Standar Sektor GRI yang Berlaku GRI G4 Operator Bandara
Applicable GRI Sector Standard GRI G4 Airport Operators
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Pengungkapan Umum
General Disclosures
GRI 2: Detail organisasi 40, 48,
2-1
Pengungkapan Organizational details 281
Umum 2021
Entitas yang termasuk 40
GRI 2: General
dalam pelaporan
Disclosures
keberlanjutan organisasi
2021 2-2
Entities included in the
organization’s sustainability
reporting
Periode pelaporan, 280-281
frekuensi, dan titik kontak
2-3
Reporting period, frequency
and contact point
Penyajian kembali informasi 280
2-4
Restatement of information
Penjaminan oleh pihak 280, 320
2-5 eksternal
External assurance
Aktivitas, rantai nilai, dan 8-9, 40,
hubungan bisnis lainnya 42-47,
2-6
Activities, value chain, and 49, 97-
other business relationship 98, 280
Karyawan 145-149
2-7
Employees
Pekerja yang bukan 145-150
karyawan
2-8
Workers who are not
employees
302 Laporan Keberlanjutan 2023
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Struktur tata kelola dan 244-257
komposisi
2-9
Governance structure and
composition
Menominasikan dan memilih 246-247
badan tata kelola tertinggi
2-10 Nomination and selection
of the highest governance
body
Pejabat badan tata kelola 244-246
tertinggi
2-11
Chair of the highest
governance body
Peran badan tata kelola 244-257
tertinggi dalam mengawasi
pengelolaan dampak
2-12 Role of the highest
governance body in
overseeing the management
of impacts
Pendelegasian tanggung 244-246
jawab untuk mengelola
2-13 dampak
Delegation of responsibility
for managing impacts
Peran badan tata kelola 280-281
tertinggi dalam pelaporan
keberlanjutan
2-14
Role of the highest
governance body in
sustainability reporting
Konflik kepentingan 246-247,
2-15
Conflict of interest 268-269
Mengkomunikasikan hal-hal 275-277
kritis
2-16
Communication of critical
concerns
Pengetahuan kolektif badan 258-259
tata kelola tertinggi
2-17
Collective knowledge of the
highest governance body
Evaluasi kinerja badan tata 263-264
kelola tertinggi
2-18 Evaluation of the
performance of the highest
governance body
Kebijakan remunerasi 259
2-19
Remuneration policies
Proses untuk menentukan 259-263
remunerasi
2-20
Process to determine
remuneration
2023 Sustainability Report 303
Page 304
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Rasio kompensasi total 263
tahunan
2-21
Annual total compensation
ratio
Pernyataan tentang 32-37,
strategi pembangunan 244-246
2-22 berkelanjutan
Statement on sustainable
development strategy
Komitmen kebijakan 231,
2-23
Policy commitments 267-271
Menanamkan komitmen 267-268
kebijakan
2-24
Embedding policy
commitments
Proses untuk memulihkan 209
dampak negatif
2-25
Process to remediate
negative impacts
Mekanisme untuk 275-277
mendapatkan saran dan
2-26 meningkatkan perhatian
Mechanisms for seeking
advice and raising concerns
Kepatuhan terhadap hukum 277,
dan peraturan 290-301
2-27
Compliance with laws and
regulations
Keanggotaan asosiasi 49
2-28
Membership associations
Pendekatan keterlibatan 286-288
pemangku kepentingan
2-29
Approach to stakeholder
engagement
Perjanjian perundingan 158
kolektif
2-30
Collective bargaining
agreements
Topik Material
Material Topics
GRI 3: Topik Proses untuk menentukan 281-289
Material 2021 topik material
3-1
GRI 3: Material Process to determine
Topics 2021 material topics
Daftar topik material 280,
3-2 List of material topics 283-285,
289
304 Laporan Keberlanjutan 2023
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Kinerja Ekonomi
Economic Performance
GRI 3: Topik Pengelolaan terhadap topik 76
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 201: Nilai ekonomi langsung 77
Kinerja yang dihasilkan dan
Ekonomi 2016 201-1 didistribusikan
GRI 201: Direct economic value
Economic generated and distributed
Performance
Implikasi finansial, risiko, 69
2016
dan peluang lainnya terkait
perubahan iklim
201-2 Financial implications
and other risks and
opportunities due to climate
change
Kewajiban pada program 156-158
imbalan pasti dan program
pensiun lainnya
201-3
Defined benefit plan
obligations and other
retirement plans
Bantuan finansial dari 79
pemerintah
201-4
Financial assistance
received from government
Keberadaan Pasar
Market presence
GRI 3: Topik Pengelolaan terhadap topik 145
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 202: Rasio standar upah 149-150
Keberadaan karyawan entry-level
Pasar 2016 berdasarkan jenis kelamin
GRI 202: Market terhadap upah minimum
Presence 2016 202-1 regional
Ratios of standard entry
level wage by gender
compared to local minimum
wage
Proporsi manajemen senior 150
yang berasal dari
masyarakat lokal
202-2
Proportion of senior
management hired from the
local community
2023 Sustainability Report 305
Page 306
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Dampak Ekonomi Tidak Langsung
Indirect Economic Impacts
GRI 3: Topik Pengelolaan terhadap topik 231
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 203: Investasi infrastruktur dan 232-236
Dampak dukungan layanan
203-1
Ekonomi Tidak Infrastructure investments
Langsung 2016 and services supported
GRI 203:
Dampak ekonomi tidak 238-241
Indirect
langsung yang signifikan
Economic 203-2
Significant indirect
Impacts 2016
economic impacts
Praktik Pengadaan
Procurement practices
GRI 3: Topik Pengelolaan terhadap topik 97
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 204: Praktik Proporsi pengeluaran untuk 97-98
Pengadaan 2016 pemasok lokal
GRI 204: 204-1 Proportion of spending on
Procurement local suppliers
Practices 2016
Antikorupsi
Anti-corruption
GRI 3: Topik Pengelolaan terhadap topik 270
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 205: Operasi-operasi yang 274
Antikorupsi 2016 dinilai memiliki risiko terkait
GRI 205: Anti- 205-1 korupsi
corruption 2016 Operations assessed for
risks related to corruption
Komunikasi dan pelatihan 97-98,
tentang kebijakan dan 272-274
prosedur antikorupsi
205-2
Communication and training
about anti-corruption
policies and procedures
Insiden korupsi yang 274
terbukti dan tindakan yang
diambil
205-3
Confirmed incidents of
corruption and actions
taken
306 Laporan Keberlanjutan 2023
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Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Pajak
Tax
GRI 3: Topik Pengelolaan terhadap topik 99
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 207: Pajak Pendekatan terhadap pajak 99-100
207-1
2019 Approach to tax
GRI 207: Tax 2019
Tata kelola, pengendalian, 100-102
dan manajemen risiko pajak
207-2
Tax governance, control,
and risk management
Keterlibatan pemangku 102-103
kepentingan dan
pengelolaan perhatian yang
207-3 berkaitan dengan pajak
Stakeholder engagement
and management of
concerns related to tax
Laporan per negara 103
207-4 Country-by-country
reporting
Energi
Energy
GRI 3: Topik Pengelolaan terhadap topik 109-110
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 302: Energi Konsumsi energi dalam 112
2016 organisasi
302-1
GRI 302: Energy Energy Consumption Within
2016 the Organization
Konsumsi energi di luar 113
organisasi
302-2
Energy consumption
outside of the organization
Intensitas energi 114
302-3
Energy intensity
Pengurangan konsumsi 111-112
energi
302-4
Reduction of energy
consumption
Pengurangan pada energi 111-112
yang dibutuhkan untuk
produk dan jasa
302-5
Reductions in energy
requirements of products
and services
2023 Sustainability Report 307
Page 308
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Air dan Efluen
Water and Effluents
GRI 3: Topik Pengelolaan terhadap topik 121
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 303: Air dan Interaksi dengan air sebagai 121
Efluen 2018 sumber daya bersama
303-1
GRI 303: Water Interactions with water as a
and Effluents shared resource
2018
Manajemen dampak 123-124
yang berkaitan dengan
303-2 pembuangan air
Management of water
discharge-related impacts
Pengambilan air 121-124
303-3
Water withdrawal
Pembuangan air 124-126
303-4
Water discharge
Konsumsi air 121-123
303-5
Water consumption
Emisi
Emissions
GRI 3: Topik Pengelolaan terhadap topik 115
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 305: Emisi Emisi GRK (Cakupan 1) 116
2016 langsung
305-1
GRI 305: Direct (Scope 1) GHG
Emissions 2016 emissions
Emisi energi GRK (Cakupan 116
2) tidak langsung
305-2
Energy indirect (Scope 2)
GHG emissions
Emisi GRK (Cakupan 3) 116
tidak langsung lainnya
305-3
Other indirect (Scope 3)
GHG emissions
Intensitas emisi GRK 117
305-4
GHG emissions intensity
Pengurangan emisi GRK 116
305-5 Reduction of GHG
emissions
Emisi zat perusak ozon 116
(ODS)
305-6
Emissions of ozone-
depleting substances (ODS)
308 Laporan Keberlanjutan 2023
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Nitrogen oksida (NOX), sulfur 117-118
oksida (SOX), dan emisi
udara signifikan lainnya
305-7
Nitrogen oxides (NOX), sulfur
oxides (SOX), and other
significant air emissions
Limbah
Waste
GRI 3: Topik Pengelolaan terhadap topik 123
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 306: Limbah Timbulan limbah dan 123,
2020 dampak-dampak signifikan 127-131
GRI 306: Waste terkait limbah
306-1
2020 Waste generation and
significant waste-related
impacts
Pengelolaan dampak yang 127-130
signifikan terkait limbah
306-2
Management of significant
waste-related impacts
Timbulan limbah 129-131
306-3
Waste generated
Limbah yang dialihkan dari 127,130
pembuangan akhir
306-4
Waste diverted from
disposal
Limbah yang dikirimkan ke 130
306-5 pembuangan akhir
Waste directed to disposal
Kepatuhan Lingkungan
Environmental Compliance
GRI 3: Topik Pengelolaan terhadap topik 132
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 307: Ketidakpatuhan terhadap 132
Kepatuhan undang-undang dan
Lingkungan 2016 peraturan tentang
GRI 307: 307-1 lingkungan hidup
Environmental Non-compliance with
Compliance 2016 environmental laws and
regulations
Kepegawaian
Employment
GRI 3: Topik Pengelolaan terhadap topik 144-145
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
2023 Sustainability Report 309
Page 310
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
GRI 401: Perekrutan karyawan baru 150-153
Kepegawaian dan pergantian karyawan
401-1
2016 New employee hires and
GRI 401: employee turnover
Employment 2016
Tunjangan yang diberikan 156
kepada karyawan
purnawaktu yang tidak
diberikan kepada karyawan
sementara atau paruh
401-2
waktu
Benefits provided to full-
time employees that are not
provided to temporary or
part-time employees
Cuti melahirkan 158
401-3
Parental leave
Kesehatan dan Keselamatan Kerja
Occupational Health and Safety
GRI 3: Topik Pengelolaan terhadap topik 173-174
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 403: Sistem manajemen 174-177
Keselamatan dan kesehatan dan keselamatan
Kesehatan Kerja 403-1 kerja
2018 Occupational health and
GRI 403: safety management system
Occupational
Identifikasi bahaya, penilaian 186-188
Health and Safety
risiko, dan investigasi
2018
insiden
403-2
Hazard identification, risk
assessment, and incident
investigation
Layanan kesehatan kerja 192
403-3 Occupational health
services
Partisipasi, konsultasi, dan 189-191
komunikasi pekerja tentang
keselamatan dan kesehatan
kerja
403-4 Worker participation,
consultation, and
communication on
occupational health and
safety
Pelatihan bagi pekerja 189-191,
mengenai keselamatan dan 193
kesehatan kerja
403-5
Worker training on
occupational health and
safety
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Peningkatan kualitas 192
403-6 kesehatan pekerja
Promotion of worker health
Pencegahan dan mitigasi 193-194
dampak dari keselamatan
dan kesehatan kerja yang
secara langsung terkait
hubungan bisnis
403-7
Prevention and mitigation
of occupational health
and safety impacts
directly linked by business
relationships
Pekerja yang tercakup 186
dalam sistem manajemen
keselamatan dan kesehatan
403-8 kerja
Workers covered by an
occupational health and
safety management system
Kecelakaan kerja 194-204
403-9
Work-related injuries
Penyakit akibat kerja 199
403-10
Work-related ill health
Pendidikan dan Pelatihan
Training and Education
GRI 3: Topik Pengelolaan terhadap topik 159
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 404: Rata-rata jam pelatihan per 168
Pelatihan dan tahun per pegawai
404-1
Pendidikan 2016 Average hours of training
GRI 404: Training per year per employee
and Education
Program untuk 161-167
2016
meningkatkan keterampilan
karyawan dan program
bantuan peralihan
404-2
Programs for upgrading
employee skills and
transition assistance
programs
Persentase karyawan 168-169
yang menerima tinjauan
rutin terhadap kinerja dan
pengembangan karier
404-3
Percentage of employees
receiving regular
performance and career
development reviews
2023 Sustainability Report 311
Page 312
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Keberagaman dan Kesempatan yang Setara
Diversity and Equal Opportunity
GRI 3: Topik Pengelolaan terhadap topik 144
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 405: Keanekaragaman badan 144-149
Keanekaragaman tata kelola dan karyawan
405-1
dan Kesempatan Diversity of governance
Setara 2016 bodies and employees
GRI 405: Diversity
Rasio gaji pokok dan 144
and Equal
remunerasi perempuan
Opportunity 2016
dibandingkan laki-laki
405-2
Ratio of basic salary and
remuneration of women to
men
Non Diskriminasi
Non-Discrimination
GRI 3: Topik Pengelolaan terhadap topik 144
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 406: Non- Insiden diskriminasi dan 144
diskriminasi 2016 tindakan perbaikan yang
GRI 406: Non 406-1 dilakukan
Discrimination Incidents of discrimination
2016 and corrective actions taken
Masyarakat Lokal
Local Community
GRI 3: Topik Pengelolaan terhadap topik 231
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 413: Operasi dengan keterlibatan 232-237
Masyarakat Lokal masyarakat lokal, penilaian
2016 dampak, dan program
GRI 413: Local pengembangan
413-1
Communities Operations with local
2016 community engagement,
impact assessments, and
development programs
Operasi yang secara 237
aktual dan yang berpotensi
memiliki dampak negatif
signifikan terhadap
413-2 masyarakat lokal
Operations with significant
actual and potential
negative impacts on local
communities
312 Laporan Keberlanjutan 2023
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Kesehatan dan Keselamatan Pelanggan
Customer Health and safety
GRI 3: Topik Pengelolaan terhadap topik 178
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 416: Penilaian dampak 178-180,
Kesehatan dan kesehatan dan keselamatan 209,
Keselamatan dari berbagai kategori
Pelanggan 2016 produk dan jasa
416-1
GRI 416: Assessment of the health
Customer Health and safety impacts of
and Safety 2016 product and service
categories
Insiden ketidakpatuhan 180, 194
sehubungan dengan
dampak kesehatan dan
keselamatan dari produk
416-2 dan jasa
Incidents of non-compliance
concerning the health and
safety impacts of products
and services
Pemasaran dan Pelabelan
Marketing and Labeling
GRI 3: Topik Pengelolaan terhadap topik 223
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 417: Persyaratan untuk pelabelan 225
Pemasaran dan dan informasi produk dan
Pelabelan 2016 jasa
417-1
GRI 417: Requirements for product
Marketing and and service information and
Labeling 2016 labeling
Insiden ketidakpatuhan 225
terkait pelabelan dan
informasi produk dan jasa
417-2 Incidents of non-compliance
concerning product and
service information and
labeling
Insiden ketidakpatuhan 225
terkait komunikasi
pemasaran
417-3
Incidents of non-compliance
concerning marketing
communications
2023 Sustainability Report 313
Page 314
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Kepatuhan Sosial Ekonomi
Socioeconomic Compliance
GRI 3: Topik Pengelolaan terhadap topik 223
Material 2021 material
3-3
GRI 3: Material Management of material
Topics 2021 topics
GRI 419: Ketidakpatuhan Terhadap 225
Kepatuhan Sosial Undang-Undang dan
Ekonomi 2016 Peraturan di Bidang Sosial
GRI 419: Socio 419-1 dan Ekonomi
Economic Non-Compliance with Laws
Compliance 2016 and Regulations in the
Social and Economic Area
Pengungkapan Sektor
Sector Disclosure
Keberadaan Pasar
Market presence
GRI G4 Operator Total jumlah penumpang 80-87
Bandara: setiap tahun yang diuraikan
Keberadaan berdasarkan penumpang
Pasar pada penerbangan
GRI G4 Airport internasional dan
Operators: domestik, dan diuraikan
Market Presence berdasarkan asal tujuan
serta penumpang yang
dipindahkan, termasuk
AO1
penumpang transit
Total number of passengers
annually, broken down by
passengers on international
and domestic flights, and
broken down by origin-and-
destination and transfer
passengers, including
transit passengers
Total jumlah pergerakan 87-89
pesawat setiap tahun
pada siang dan malam
hari, dikelompokkan
berdasarkan penumpang
komersial, kargo komersial,
penerbangan umum, dan
AO2 penerbangan yang aman
Total annual number of
aircraft movements by day
and by night, broken down
by commercial passenger,
commercial cargo, general
aviation, and state aviation
flights
Jumlah total tonase kargo 90-96
AO3 Total amount of cargo
tonnage
314 Laporan Keberlanjutan 2023
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Air
Water
GRI G4 Operator Kualitas storm water 124-125
Bandara: Air dengan standar peraturan
GRI G4 Airport yang berlaku
AO4
Operators: Water Quality of storm water
by applicable regulatory
standards
Emisi
Emissions
GRI G4 Operator Tingkat kualitas udara 117-118
Bandara: Emisi ambien berdasarkan
GRI G4 Airport konsentrasi polutan dalam
Operators: microgram per kubik (μgm3)
Emissions atau bagian per juta (ppm)
oleh pengaturan rezim
AO5
Ambient air quality levels
according to pollutant
concentrations in
microgram per cubic meter
(μg/m3) or parts per million
(ppm) by regulatory regime
Kebisingan
Noise
GRI G4 Operator Perubahan jumlah dan 119-120
Bandara: persentase orang yang
Kebisingan berada di area yang terkena
GRI G4 Airport AO7 dampak kebisingan
Operators: Noise Number and percentage
change of people residing in
areas affected by noise
Masyarakat
Society
GRI G4 Operator yang dipindahkan secara 136
Bandara: fisik atau ekonomi, baik
Masyarakat secara sukarela atau tidak,
GRI G4 Airport oleh operator bandara atau
Operators: pemerintah atau entitas,
Society dan kompensasi yang
diberikan
AO8 Number of persons
physically or economically
displaced, either voluntarily
or involuntarily, by the
airport operator or on its
behalf by a governmental
or other entity, and
compensation provided
2023 Sustainability Report 315
Page 316
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Tidak Mencantumkan No. Ref.
Omission Standar
Sektor
Standar GRI Pengungkapan Lokasi Persyaratan GRI
GRI Standard Disclosure Location Tidak GRI
Alasan Penjelasan
Mencantumkan Sector
Reason Explanation
Requirement Standard
Omitted Ref. No.
Tanggung Jawab Produk
Product Responsibility
GRI G4 Operator Jumlah total per tahun 204
Bandara: wildlife strikes per 10.000
Tanggung Jawab pesawat
AO9
Produk Total Annual Number of
GRI G4 Airport Wildlife Strikes per 10,000
Operators: Aircraft Movements
Product
Intermodalitas 215-216
Responsibility
Intermodality
Kualitas layanan 217-225
Service quality
Layanan dan fasilitas untuk 210-214
orang berkebutuhan khusus
G4- Services and facilities for
DMA people with special needs
Kelanjutan Bisnis dan 225-227
Kesiapsiagaan terhadap
Keadaan Darurat
Business Continuation and
Emergency
Preparedness
316 Laporan Keberlanjutan 2023
Page 317
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Referensi Otoritas Jasa Keuangan (OJK) [OJK G.4]
Financial Services Authority Reference
Nomor Indeks Pengungkapan Halaman
Index Number Disclosure Page
Strategi Keberlanjutan / Sustainability Strategy
A.1 Penjelasan Strategi Keberlanjutan / Descriptions of Sustainability Strategy 33-34, 58-73,
107-109
B.1 Aspek Ekonomi / Economic Aspects 8 , 78, 99
B.2 Aspek Lingkungan Hidup / Environmental Aspects 9
B.3 Aspek Sosial / Social Aspects 9
Profil Perusahaan / Company Profile
C.1 Visi, Misi, dan Nilai Keberlanjutan / Vision, Mission and Sustainability Values 42-44
C.2 Alamat Perusahaan / Company's Address 281
C.3 Skala Usaha / Scale of Business 8-9, 40, 48-49,
145-149
C.3.a Total Aset atau Kapitalisasi Aset, dan Total Kewajiban / Total Assets or Asset Capitalisation 8, 49
and Total Liability
C.3.b Jumlah karyawan menurut gender, jabatan, usia, pendidikan, dan status / 145-149
Number of employees by gender, position, age, education, and status
C.3.c Persentase Kepemilikan Saham / Percentage of Share Ownership 40
C.3.d Wilayah Operasional / Operational Area 48
C.4 Produk, Layanan, dan Kegiatan Usaha yang dijalankan / Products, Services and Business 45-47, 80-96
Activities Conducted
C.5 Keanggotaan pada Asosiasi / Membership of Associations 49
C.6 Perubahan organisasi bersifat signifikan / Significant Changes in Organization 280
Penjelasan Direksi / Report of the Board of Directors
D.1 Penjelasan Direksi / Explanations from the Board 32-37
Tata Kelola Keberlanjutan / Sustainability Governance
E.1 Penanggung Jawab Penerapan Keuangan Berkelanjutan / Responsible for the 244
Implementation of Sustainable Finance
E.2 Pengembangan Kompetensi Terkait Keuangan Berkelanjutan / Competency Development 258
Related to Sustainable Finance
E.3 Penilaian Risiko Atas Penerapan Keuangan Berkelanjutan / Risk Assessment on the 33-34, 63-69,
Implementation of Sustainable Finance 76
E.4 Hubungan Dengan Pemangku Kepentingan / Stakeholder Relations 286-288
E.5 Permasalahan Terhadap Penerapan Keuangan Berkelanjutan / Problems with the 33, 37, 258
Implementation of Sustainable Finance
Kinerja Keberlanjutan / Sustainability Performance
F.1 Kegiatan Membangun Budaya Keberlanjutan / Activities in Building a Culture of 58-61, 106-107,
Sustainability 111-112
Kinerja Ekonomi / Economic Performance
F.2 Perbandingan Target dan Kinerja Produksi, Portofolio, Target Pembiayaan, atau Investasi, 78
Pendapatan dan Laba Rugi / Comparison between Production Target and Performance,
Portfolio, Financing Target, or Investment, Income and Profit and Loss
2023 Sustainability Report 317
Page 318
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Nomor Indeks Pengungkapan Halaman
Index Number Disclosure Page
F.3 Perbandingan Target dan Kinerja Portofolio, Target Pembiayaan, atau Investasi pada 78, 135-136
Instrumen Keuangan atau Proyek yang Sejalan dengan Keuangan Berkelanjutan /
Comparison of Performance Target and Portfolio, Financing Target, or Investment in
Financial Instruments or Sustainable Finance Aligned Projects
Aspek Umum / General Affairs Aspect
F.4 Biaya Lingkungan Hidup / Environmental Cost 135-136
F.5 Penggunaan Material yang Ramah Lingkungan / Use of Environmentally Friendly Materials 35
Aspek Energi / Energy Aspect
F.6 Jumlah dan Intensitas Energi yang Digunakan / Amount and Intensity of Energy Used 109-114
F.7 Upaya dan Pencapaian Efisiensi Energi dan Penggunaan Energi Terbarukan / Efforts and 111-113
Fulfillment of Energy Efficiency and Use of Renewable Energy
Aspek Air / Water Aspect
F.8 Penggunaan Air / Water Usage 121-123
Aspek Keanekaragaman Hayati / Biodiversity Conservation aspect
F.9 Dampak dari Wilayah Operasional yang Dekat atau Berada di Daerah Konservasi atau 106-107
Memiliki Keanekaragaman Hayati / Impacts from Operational Areas That are Near or
Located in Conservation Areas or Have Biodiversity
F.10 Usaha Konservasi Keanekaragaman Hayati / Attempts of Biodiversity Conservation 134-135
Aspek Emisi / Emission Aspect
F.11 Jumlah dan Intensitas Emisi yang Dihasilkan Berdasarkan Jenisnya / Amount and Intensity 116-117
of Emissions Produced by Type
F.12 Upaya dan Pencapaian Pengurangan Emisi yang Dilakukan / Emission Reduction Efforts 116
and Achievements
Aspek Limbah dan Limbah Cair (Efluen) / Waste and Effluent Aspect
F.13 Jumlah Limbah dan Efluen yang Dihasilkan Berdasarkan Jenis / Amount of Waste and 123-131
Effluent Produced by Type
F.14 Mekanisme Pengelolaan Limbah dan Efluen / Waste and Effluent Management Mechanism 123-131
F.15 Tumpahan yang Terjadi (jika ada) / Spills (if any) 130
Aspek Pengaduan terkait Lingkungan hidup / Complaint Aspect Related to the Environment
F.16 Jumlah dan Materi Pengaduan Lingkungan Hidup yang Diterima dan Diselesaikan / 132
Number and Material of Environmental Complaints Received and Resolved
Kinerja Sosial / Social Performance
F.17 Komitmen untuk Memberikan Layanan atas Produk dan/atau Jasa yang Setara kepada 209, 223-225
Konsumen / Commitment to Providing Services for Equal Products and/or Services to
Consumers
Aspek Ketenagakerjaan / Employment Aspect
F.18 Kesetaraan Kesempatan Bekerja / Equal Employment Opportunity 144
F.19 Tenaga Kerja Anak dan Tenaga Kerja Paksa / Child Labor and Forced Labor 159
F.20 Upah Minimum Regional / Regional minimum wage 150
F.21 Lingkungan Bekerja yang Layak dan Aman / Decent and Safe Working Environment 173-200
F.22 Pelatihan dan Pengembangan Kemampuan Pegawai / Employee Capability Training and 161-168
Development
Aspek Masyarakat / Community Aspect
318 Laporan Keberlanjutan 2023
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Nomor Indeks Pengungkapan Halaman
Index Number Disclosure Page
F.23 Dampak Operasi Terhadap Masyarakat Sekitar / Impact of Operations on Surrounding 237
Communities
F.24 Pengaduan Masyarakat / Public Complaints 219, 222-223,
237
F.25 Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL) / Environmental Social Responsibility 232-236, 238-
(TJSL) Activities 241
Tanggung Jawab Pengembangan Produk/Jasa Berkelanjutan / Responsibility for sustainable Product/service
Development
F.26 Inovasi dan Pengembangan Produk/Jasa Keuangan Berkelanjutan / Innovation and 210-216, 217-
Development of Sustainable Financial Products/Services 218
F.27 Produk/Jasa yang Sudah Dievaluasi Keamanannya bagi Pelanggan / Safety Evaluated 209
Products/Services for Customers
F.28 Dampak Produk/Jasa / Impact of Product/Service 209
F.29 Jumlah Produk yang Ditarik Kembali / Number of Withdrawn Products 209
F.30 Survei Kepuasan Pelanggan Terhadap Produk dan/atau Jasa Keuangan Berkelanjutan / 220-222
Customer Satisfaction Survey on Sustainable Financial Products and/or Services
Lain-lain / Others
G.1 Verifikasi tertulis dari pihak independen / Written Verification from an Independent Party (if 280, 320-324
any)
G.2 Lembar Umpan Balik / Feedback Form 325-326
G.3 Tanggapan Terhadap Umpan Balik Laporan Keberlanjutan Tahun Sebelumnya / Response 326
towards Feedback on Previous Year's Sustainability Report
G.4 Daftar Pengungkapan Sesuai Peraturan Otoritas Jasa Keuangan Nomor 51/POJK.03/2017 280, 317-319
tentang Penerapan Keuangan Berkelanjutan bagi Lembaga Jasa Keuangan, Emiten,
dan Perusahaan Publik / List of Disclosures According to Financial Services Authority
Regulation Number 51/POJK.03/2017 concerning the Implementation of Sustainable
Finance for Financial Services Institutions, Issuers, and Public Companies
2023 Sustainability Report 319
Page 320
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
EXTERNAL ASSURANCE STATEMENT [GRI 2-5] [OJK G.1]
INDEPENDENT ASSURANCE STATEMENT
PT Angkasa Pura I
Sustainability Report 2023
Statement No : 04/IAS/CBC/IV/2024
Type 2, Moderate Level
Scope of Engagement in Assurance
CBC Global Indonesia (“CBC Global Indonesia”, “us” or “we”) were commissioned by PT
Angkasa Pura I (“Angkasa Pura I”) with the objective to provide assurance of Angkasa Pura
I’s 2023 Sustainability Report (the “Report”) in relation with accordance to GRI Sustainability
Reporting Standards (GRI Standards), SEOJK No.16/SEOJK.04/2021, TCFD, and the
adherence to AA1000 Accountability Principles (2018) with assurance over the Subject Matter
presented in the Report, for the reporting year ended 31st December 2023. This statement is
intended to be used by stakeholders & management of Angkasa Pura I.
The scope and limitation of our work is restricted to the following areas:
1. Subject Matter
• Anti-corruption • Customer Health and Safety
• Water • Waste
• Training & Education • Employment
• Energy • Diversity and Equal Opportunity
• Sound Quality • Environmental Compliance
• Emission • Direct Economic Impact
• Marketing & Labeling • Socio-Economic Compliance
• Procurement Practice • Local Communities
• Indirect Economic Impact
2. AA1000 Principles (2018)
Our assurance engagement was planned and performed to meet the requirements of a
Type 2 “moderate level” of assurance as defined by AA1000 Assurance Standard
(AA1000AS) v3 to evaluate the nature and extent of Angkasa Pura I’s adherence to all
four AA1000 AccountAbility Principles (2018): Inclusivity, Materiality, Responsiveness and
Impact, where sufficient evidence has been obtained to support our statement such that
the risk of our conclusion being in error is reduced, but not reduced to very low, but not
zero.
We have not performed any work, and do not express any conclusions, on any other
information outside of the Subject Matter that may be published in the Report or on
Angkasa Pura I’s website for the current reporting period or for previous periods and
assumed that the financial data and figures provided by Angkasa Pura I has been audited
by independent parties therefore, presentation of financial data and figures in the report
NOT within the scope of assurance.
320 Laporan Keberlanjutan 2023
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Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Responsibilities of the Management of ANGKASA PURA I
The Management of Angkasa Pura I has sole responsibility for preparing and presenting the
Subject Matter in accordance with GRI Standard and preparing the Report in adherence to the
AA1000 Principles (2018). Angkasa Pura I’s responsibilities also include maintaining effective
internal controls over the information and data, resulting in the preparation of the Subject
Matter in a way that is free from material misstatements.
Responsibilities, Competencies and Independency of CBC Global Indonesia
Our responsibility is to plan and perform our work to obtain assurance over whether the
Subject Matter has been prepared in accordance with the GRI Standard and to report to
Angkasa Pura I in the form of an independent assurance conclusion, based on the work
performed and the review progress. We must also express a conclusion over whether the
Report adheres to the AA1000 Principles (2018) and comment on the nature and extent of
each Principle individually. All this engagement was carried out by an independent team of
sustainability assurance professionals whose already obtained the Certified Sustainability
Report Assurer (CSRA) and any relevant certifications.
CBC Global Indonesia is bounded by rules of conduct and professional practice relating to
independence and quality overseen by AccountAbility (www.
accountability.org/standards/licensing/ AA1000 as licensed-providers) and has established
policies and procedures that are designed to ensure that our team maintain independence and
integrity. We had no financial interest in the operation of Angkasa Pura I other than for the
assessment and assurance of this report. We don’t accept or assume responsibility (legal or
otherwise) or accept liability for or in connection with any other purpose for which it may be
used, or to any person by whom the independent assurance opinion statement may be read.
Methodology
We conduct the following assurance procedures and activities:
• Pre-engagement to ensure the independence and impartiality of the assurance team.
• Kick-off meeting and initial analysis of the report draft.
• Review, assess and evidence the reliability and quality of sustainability performance and
disclosed information as specified in the Report content for the reporting period of 1st of
January up to 31st of December 2023.
• Evaluate the adherence of report content, disclosure and presentation against the
criteria of standard, principles, and indicators using references from AA1000AS
v3, AA1000AP (2018) (AccountAbility Principles), GRI Standards, Task Force on
Climate-related Financial Disclosures (TCFD), and SEOJK No.16/SEOJK.04/2021.
• Asses indicators data and traced back data to the sources.
• Enquiries of management to gain an understanding of the processes for determining
material issues for key stakeholder groups.
• Conduct in-depth interview (on-line meeting) on compliance, governance, risk
management, business continuity management topics with the representatives of the
relevant functions/divisions of the Angkasa Pura I concerning sustainability strategy
and policies for material issues and the implementation of these across the Angkasa
Pura I’s business.
2023 Sustainability Report 321
Page 322
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
• Obtain an understanding of internal control relevant to the engagement in order to
design procedures that are appropriate in the sustainability program and strategy.
• Compare the subject matter presented in the report to corresponding information in the
relevant underlying sources on a sample basis.
• Evaluate the subject matter presented in the report to determine whether they are in line
with our overall knowledge of, and experience with, the sustainability performance of the
group.
• Discuss and analysis data and reports with management and data contributor to
determine whether there are any material misstatement of fact or material
inconsistencies based on our understanding obtained as part of our assurance
engagement.
Finding and Conclusions
From the assurance program and the evidence, we have obtained, a detailed review against
the AA1000 AccountAbility Principles of Inclusivity, Materiality, Responsiveness and Impact,
the GRI Standards, TCFD, and SEOJK No.16/SEOJK.04/2021 is set out below:
INCLUSIVITY
An assessment was made to investigate the engagement of all key stakeholders within the
company. The presentation of stakeholder’s inclusivity in the report is fairly identified and
covers all Angkasa Pura I’s inclusivity material issues. The stakeholder’s engagement has
been held through communication based on various methods and approaches with the
contributions of all key stakeholders includes their internal and external stakeholders to
develop an accountable and strategic sustainability topic.
MATERIALITY
An assessment was made to investigate the material information disclosed by the Angkasa
Pura I. The report fairly covers the Angkasa Pura I’s material issues by using materiality matrix
and boundary mapping through the stakeholder’s inclusivity process. The materiality topics
shows in the report provide a fair and sufficient information and aligned with risk management
within the company which enables its stakeholders to make a professional judgment about
Angkasa Pura I’s performance and management.
RESPONSIVENESS
An assessment was made to investigate the transparency act of the Angkasa Pura I on
material sustainability topics and their related impacts. The report covers Angkasa Pura I’s
responsiveness issues. All the information related to the responses from management to its
stakeholder’s inputs and complaints have been included in the report and any others Angkasa
Pura I’s mechanisms transparently and appropriateness the responses to a strategic
stakeholder engagement management. Besides, the engagement with the Task Force on
Climate-related Financial Disclosures (TCFD) indicated the Angkasa Pura I’s commitment
towards sustainability issues.
322 Laporan Keberlanjutan 2023
Page 323
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
IMPACT
The Report content discloses data and information indicating the impacts of the Angkasa Pura
I’s decisions, activities, and services on the economy, environment, and society. An
assessment was made to investigate the practice of the company to monitor, measure and be
accountable for how their actions affect their broader ecosystems. In overall, disclosures of
impacts in the Report content are rather balance and adequate with both metric and qualitative
information. However, the Angkasa Pura I still needs to integrate the identified impacts in social
and environmental risk mapping with sustainability program strategies comprehensively into
key management processes to conduct impact assessments on other stakeholders.
GRI STANDARDS PRINCIPLES
The report has followed the comprehensive option of GRI Standards where all disclosure of
each material topic is presented in the report. The disclosures of management approach for
each material topic in general are fairly disclosed. The Management has applied the principles
for defining the report’s quality (balance, comparability, accuracy, timeliness, clarity, and
reliability) and the principles for defining the report’s content (stakeholder inclusiveness,
sustainability context, materiality, and completeness) and supporting documents were
adequately presented during the assurance program.
Adherence to TCFD and SEOJK16
The report has followed or complied to TCFD and SEOJK No.16/SEOJK.04/2021 reporting
guidelines. Angkasa Pura I is advised to improve risk and impact analysis on sustainability
and mitigate negative impacts towards social and environmental issues. For this reason,
Angkasa Pura I is expected to present a sustainability matrix and achievement targets more
comprehensively.
Opinion Statement
Our professional and certified team of sustainability report assurer has assured this report in
accordance with the AA1000AP (2018), AA1000AS v3 and GRI Standards. From the review
progress, we conclude that the Angkasa Pura I’s Sustainability Report 2023 provides a fair view
of the all the Angkasa Pura I’s programs and performances during 2023. The extent to which
the GRI Standards has been applied in the Report and conclude this report has been prepared
in accordance with GRI Universal Standards.
We believe that the evidence we have obtained is sufficient and appropriate to provide a basis
for our conclusion. We conclude that the data in 2023 for all material topics performance
indicators are fairly represented and there is nothing has come to our attention that would lead
us to believe that the subject matter in the Report for the year ended 31 December 2023, in all
material respects, is not prepared in accordance with the applicable criteria.
2023 Sustainability Report 323
Page 324
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Recommendations
The suggested recommendation for the management of Angkasa Pura I is a sustainability
roadmap that has been built to accommodate all potential impacts of social and environmental
issues. Additionally, it necessitates aligning sustainability strategies with social and
environmental risk management analysis, in the context of climate change adaptation.
Recommendations
Comprehensive disclosure regarding this issue can provide an understanding of how the
The suggested recommendation for the management of Angkasa Pura I is a sustainability
Company identifies, establishes measures, monitors, and evaluates its sustainability
roadmap that has been built to accommodate all potential impacts of social and environmental
performance.
issues. Additionally, it necessitates aligning sustainability strategies with social and
environmental risk management analysis, in the context of climate change adaptation.
Comprehensive disclosure regarding this issue can provide an understanding of how the
Company identifies, establishes measures, monitors, and evaluates its sustainability
performance.
For and on behalf of:
Jakarta, April 18th , 2024
For and on behalf of:
Jakarta, April 18th , 2024
Dr. Ari Purwanti, Ak., CA., CSRA
Operational Manager
Dr. Ari Purwanti, Ak., CA., CSRA
Operational Manager
PT CBC Global Indonesia
The Icon Horizon Broadway Blok M.5 No.3
BSD City, Tangerang, Indonesia 15345
Tel: (62)(21) 87780058
Email: services@cbcglobalindonesia.com
PT CBC Global Indonesia
The Icon Horizon Broadway Blok M.5 No.3
BSD City, Tangerang, Indonesia 15345
324Tel: (62)(21) 87780058 Laporan Keberlanjutan 2023
Email: services@cbcglobalindonesia.com
Page 325
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
Lembar Umpan Balik [GRI 2-3] [OJK G.2]
Feedback Sheet
Profil Anda (Mohon diisi bila berkenan) | Your Profile (Please fill out the form below)
Nama | Name :
Institusi/Perusahaan | Institution Company :
Surel | Email :
Telepon/Ponsel | Phone/Mobile :
Golongan Pemangku Kepentingan | Stakeholder Group
Pemegang Saham/Investor Pengguna Bandara Pegawai
Shareholder/Investor Customers Employees
Serikat Pekerja Media Pemasok
Trade Unions Media Suppliers
Organisasi Masyarakat/NGO Pemerintah/OJK Organisasi Bisnis
Community Organizations/NGOs Government/OJK Business Organizations
Lain-lain | Others:
Sangat
Tidak setuju Kurang
Bagaimana penilaian Anda mengenai penulisan laporan ini Tidak tahu Setuju setuju
Strongly setuju
How would you rate the content of this report Neutral Agree Strongly
Disagree Disagree
Agree
Laporan ini mudah dimengerti
This report is easy to understand
Laporan ini bermanfaat
This report is useful
Laporan ini sudah menggambarkan kinerja Perusahaan
dalam pembangunan berkelanjutan
This report describes the Company’s performance in
sustainable development
Sangat
Bagaimana penilaian Anda mengenai tingkat materialitas topik-topik Tidak setuju Kurang
Tidak tahu Setuju setuju
di bawah ini Strongly setuju
Neutral Agree Strongly
How would you rate the content of this report Disagree Disagree
Agree
Kinerja ekonomi
Economic performance
Kinerja operasional
Operational performance
Kinerja lingkungan
Environmental performance
Kepatuhan lingkungan
Environmental compliance
Kenyamanan bekerja
Comfort at work
2023 Sustainability Report 325
Page 326
Tentang Kami Merajut Konektivitas dengan Mendorong Transformasi, Melestarikan Lingkungan, Melibatkan Karyawan,
About Us Mengutamakan Prinsip Meningkatkan Kinerja Ekonomi Melindungi Bumi Menciptakan Sumber Daya
Keberlanjutan Driving Transformation, Preserving The Environment, Manusia Unggul
Fostering Connectivity by Prioritizing Enhancing Economic Performance Protecting The Earth Engaging Employees,
the Principle of Sustainability Creating Excellence Human Resources
Sangat
Bagaimana penilaian Anda mengenai tingkat materialitas topik-topik Tidak setuju Kurang
Tidak tahu Setuju setuju
di bawah ini Strongly setuju
Neutral Agree Strongly
How would you rate the content of this report Disagree Disagree
Agree
Non diskriminasi dan HAM
Non-discrimination and human rights
Masyarakat lokal
Local community
Kesehatan dan keselamatan pelanggan
Customer health and safety
Pemasaran dan pelabelan
Marketing and labeling
Ketaatan sosial ekonomi
Socio-economic compliance
Mohon berikan saran, usul, atau komentar Anda atas laporan ini:
Please provide your suggestions or comments on this report:
Terkait laporan keberlanjutan 2022, PT Angkasa Pura I tidak mendapatkan umpan balik. [OJK G.3]
In relation to the 2021 Sustainability Report, PT Angkasa Pura I did not receive any feedback.
326 Laporan Keberlanjutan 2023
Page 327
Lingkungan Kerja yang Melayani dengan Prima, Memberdayakan Masyarakat, Tata Kelola Keberlanjutan Tentang Laporan
Selamat dan Aman Meningkatkan Pengalaman Menciptakan Dampak Sosial Positif Sustainability Governance About the Report
Safe and Secure Pelanggan Empowering The Community,
Working Environment Serving with Excellence, Creating Positive Social Impact
Elevating Customer Experience
2023 Sustainability Report 327
Page 328
Names mentioned 100 people and organisations named in the text · linked when the evidence is strong
unresolved
org
PT Angkasa
p.3 ×25
unresolved
org
PT Angkasa Pura I ESG Implementation Process
p.4
unresolved
org
PT Angkasa Pura I Supply Chain Company Scale
p.4
unresolved
org
PT Angkasa Pura I’s Contribution
p.4 ×2
unresolved
org
Financial Services Authority
p.6
unresolved
org
PT Aviasi Pariwisata Indonesia
p.10 ×29
unresolved
org
Menteri Badan Usaha Milik Negara
p.10 ×3
unresolved
org
PT Aviasi Pariwisata Indonesia Nomor SK-
p.10 ×6
unresolved
org
Minister of State-Owned Enterprises
p.10 ×6
unresolved
org
PT Jasa Angkasa Semesta
p.11 ×2
unresolved
org
Menteri Ketenagakerjaan Republik Indonesia.
p.11
unresolved
org
Minister of Manpower
p.11
unresolved
org
PT Rusky Aero Indonesia
p.11 ×2
unresolved
org
Komisi Pengawas Persaingan
p.11
unresolved
org
KPPU
p.11 ×2
unresolved
org
PT Surya Dhoho Investama. Signing
p.12
unresolved
org
PT Surya Dhoho Investama.
p.12
unresolved
—
Pengangkatan MMA. Indah Preastuty
· Direktur
p.12 ×8
unresolved
org
Pemerintah Provinsi Nusa Tenggara Barat
p.12
unresolved
—
Pengangkatan Novie Riyanto
· Komisaris Utama
p.13 ×3
unresolved
org
PT Angkasa Pura Properti
p.14 ×4
unresolved
org
PT Avia Technics Dirgantara
p.14 ×4
unresolved
org
PT Angkasa Pura I’s Airport
p.14
unresolved
org
PT Angkasa Pura Logistik
p.15 ×4
unresolved
org
PT Angkasa Pura Hotel
p.15 ×2
unresolved
—
Pengangkatan Yanindya Bayu Wirawan
· Direktur Keuangan
p.15 ×3
unresolved
org
Menteri BUMN
p.15 ×3
unresolved
org
PT Angkasa Pura I Ajang Penghargaan
p.20 ×9
unresolved
org
MarkPlus Inc.
p.20 ×2
unresolved
org
PT Angkasa Pura I Operation
p.21
unresolved
org
Kementerian Ketenagakerjaan Republik Kerja
p.21 ×12
unresolved
org
Ministry of Manpower
p.21 ×13
unresolved
org
Kementerian Energi dan Sumber Efisiensi Energi Tahun
p.26
unresolved
org
Ministry of Energy and Mineral Efficiency
p.26
unresolved
org
Kementerian Pendayagunaan Aparatur Negara Publik Tahun
p.27
unresolved
org
Ministry of State Apparatus Empowerment
p.27
unresolved
org
Pemerintah Kabupaten Badung Bali
p.27
unresolved
org
PT Angkasa Pura I Keberlanjutan
p.33
unresolved
org
Directorate General of New
p.37
unresolved
org
Direktorat Jenderal Energi Baru
p.37
unresolved
org
Ministry of Energy
p.37
unresolved
org
Kementerian Energi
p.37 ×2
unresolved
org
Kementerian ESDM
p.37 ×2
unresolved
org
Pusat
p.76
unresolved
org
Purwantono
p.79 ×2
unresolved
org
Ministry of Perhubungan Republik Indonesia. Pengambilalihan
p.90
unresolved
org
Kementerian Perhubungan Republik Indonesia
p.90
unresolved
org
Ministry of Transportation
p.90 ×2
unresolved
org
PT Angkasa Pura I Group
p.92
unresolved
org
Angkutan
p.95
unresolved
org
PT Angkasa Pura I Supply Chain
p.97
unresolved
org
PT I Procurement
p.97
unresolved
org
Ministry of SOEs. TKDN
p.99
unresolved
org
Kementerian BUMN.
p.99
unresolved
org
Direktorat Jenderal Pajak
p.102
unresolved
org
Directorate General of Taxes Direktorat Jenderal Pajak
p.103
unresolved
org
Government of the Republic of Indonesia
p.106
unresolved
org
PT Angkasa Pura I Number LB.
p.106 ×2
unresolved
org
PT Bandar Udara
p.106
unresolved
org
PT Angkasa Pura I Number DU.
p.106
unresolved
org
PT Angkasa Pura I Nomor INST.
p.106
unresolved
org
PT Angkasa Pura I HK.
p.106 ×2
unresolved
org
PT Angkasa Pura I Airports
p.106
unresolved
org
PT Angkasa Pura I Nomor INST DU.
p.106 ×2
unresolved
org
Ministry of Kementerian Perhubungan. Platform
p.108
unresolved
org
PT Angkasa Pura I Kembali Terima Penghargaan Subroto
p.109
unresolved
org
PT Angkasa Pura I Once Again Received Subroto
p.109
unresolved
org
Ministry of Energy dan Sumber Daya Mineral
p.109
unresolved
org
PT Angkasa Pura I Angkasa Pura I. Instruksi
p.116
unresolved
org
Kementerian Perhubungan
p.116
unresolved
org
PT Angkasa Pura I. In
p.174
unresolved
org
PT Updating
p.184
unresolved
org
PT Angkasa Pura I’s Board
p.184
unresolved
org
Menteri Tenaga Kerja
p.187
unresolved
org
Minister of Manpower Regulation
p.187
unresolved
org
PT Angkasa Pura I. Manajemen Keselamatan
p.187
unresolved
org
PT Angkasa Pura I. Karyawan
p.187
unresolved
org
PT Angkasa Pura I. Perusahaan
p.189
unresolved
person
SRB
· Direktur Utama
p.189
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