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Engage to
Collaborate
Engage to Collaborate mencerminkan komitmen Engage to Collaborate reflects commitment of PT Bundamedik Tbk
PT Bundamedik Tbk (BMHS atau Perseroan) dalam memperkuat (BMHS or the Company) to strengthening strategic collaboration
kolaborasi strategis dengan seluruh pemangku kepentingan with all stakeholders to advance an inclusive, high-quality, and
untuk mewujudkan sistem layanan kesehatan yang inklusif, sustainable healthcare system. The Company believes that
berkualitas, dan berkelanjutan. Perseroan meyakini bahwa sustainability is achieved through strong partnerships among
keberlanjutan dicapai melalui kemitraan yang solid antara tenaga medical professionals, employees, patients, business partners,
medis, karyawan, pasien, mitra usaha, regulator, komunitas, dan regulators, communities, and the broader society.
masyarakat luas.
Melalui pendekatan kolaboratif, Perseroan mengintegrasikan Through a collaborative approach, the Company integrates
praktik keberlanjutan ke dalam operasional dan pengembangan sustainability practices into its operations and service
layanan, mencakup peningkatan kualitas layanan klinis, penguatan development, including enhancing the quality of clinical services,
inovasi teknologi kesehatan, serta perluasan akses layanan. strengthening healthcare technology innovation, and expanding
Pendekatan ini juga mendukung penguatan tata kelola yang access to services. This approach also supports the reinforcement
transparan, pengelolaan lingkungan yang bertanggung jawab, of transparent governance, responsible environmental
serta pemberdayaan sosial untuk meningkatkan kualitas hidup management, and social empowerment to improve the quality of
masyarakat. life of the community.
Sepanjang tahun pelaporan, Perseroan memperluas akses layanan Throughout the reporting year, the Company expanded access
melalui peluncuran Bunda Homecare dan kehadiran Bunda Clinic to healthcare services through the launch of Bunda Homecare
MRT Dukuh Atas, sekaligus meningkatkan layanan preventif and the establishment of Bunda Clinic MRT Dukuh Atas, while
seperti vaksinasi dan wellness. Di saat yang sama, Perseroan terus also enhancing preventive services such as vaccination and
meningkatkan kapasitas dan kualitas layanan melalui penguatan wellness programs. At the same time, the Company continued to
serta penambahan fasilitas NICU dengan program FICARE, strengthen service capacity and quality through the enhancement
penerapan teknologi PGS dan Time Lapse Embryo Monitoring di and expansion of NICU facilities with the implementation of the
Morula IVF Indonesia, pengembangan layanan transplantasi ginjal, FICARE program, the adoption of PGS technology and Time Lapse
serta penerapan operasi minimal invasif berbasis robotic surgery, Embryo Monitoring at Morula IVF Indonesia, the development
termasuk robotic skin sparing mastectomy. Upaya ini menegaskan of kidney transplant services, as well as the implementation of
komitmen Perseroan dalam menghadirkan layanan berbasis minimally invasive procedures supported by robotic surgery
teknologi, keselamatan pasien, dan peningkatan kualitas hidup systems, including robotic skin sparing mastectomy. These
jangka panjang. initiatives underscore the Company’s commitment to delivering
technology-driven healthcare services, ensuring patient safety,
and improving long-term quality of life.
2 | Laporan Keberlanjutan | Sustainability Report 2025
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Daftar Isi
Table of Contents
Keberlanjutan di BMHS 4 Menghadirkan Layanan Terbaik bagi
Sustainability in BMHS Pasien dan Masyarakat 71
Laporan Manajemen 12 Delivering the Best Services for Patients
Management Reports and Communities
Tentang Laporan 22 Menjaga Keselamatan, Kepercayaan, dan 72
About This Report Kepuasan Pasien
Safeguarding Patient Safety, Trust, and
Tentang Kami 27 Satisfaction
About Us
Pengembangan Sumber Daya Manusia untuk 74
Mendorong Praktik Bisnis yang Adil Mendukung Mutu
dan Berkelanjutan 42 Human Capital Development to Support
Promoting Fair and Sustainable Business Service Quality
Practices Membangun Harmoni dan Kolaborasi dengan 82
Masyarakat
Governansi Korporat yang Baik 43
Building Harmony and Collaboration with
Good Corporate Governance
Communities
Pelibatan Pemangku Kepentingan 55
Surat Pernyataan Dewan Komisaris tentang 97
Stakeholder Engagement
Tanggung Jawab Sustainability Report of PT
Menghasilkan Nilai Bersama yang 57 Bundamedik Tbk
Berkelanjutan Statement of the Board of Commissioners on
Generating Sustainable Shared Value Responsibility for the 2025
Sustainability Report of PT Bundamedik Tbk
Bumi Lestari untuk Generasi 61 Surat Pernyataan Dewan Direksi tentang 98
Mendatang Tanggung Jawab Sustainability Report of PT
A Sustainable Earth for Future Bundamedik Tbk
Statement of the Board of Directors on
Generations Responsibility for the 2025 Sustainability
Report of PT Bundamedik Tbk
Pengelolaan Lingkungan yang Berkelanjutan 62
Sustainable Environmental Management Referensi POJK No. 51/POJK.03/2017 99
Reference of POJK No.51/POJK.03/2017
Pengelolaan Energi 62
Energy Management Indeks Isi GRI 102
GRI Content Index
Pengelolaan Emisi 64
Emission Management
Pengelolaan Limbah untuk Lingkungan yang 66
Lebih Bersih
Waste Management for a Cleaner Environment
Pengelolaan Sumber Daya Air dan Air Limbah 67
Water Resources and Wastewater
Management
Upaya Pelestarian Keanekaragaman Hayati 69
Biodiversity Conservation Efforts
Laporan Keberlanjutan | Sustainability Report 2025 | 3
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Keberlanjutan di BMHS
Sustainability in BMHS
Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Overview
Kinerja Aspek Lingkungan
Environmental Aspect Performance [B.2]
Penggunaan Bahan Bakar Penggunaan Listrik
Minyak (BBM) Electricity Consumption
Fuel Consumption
2025 2.370,05 2025 50.369,96
2024 2.442,11 2024 49.697,77
2023 2.205,78 2023 49.848,27
GJ GJ
Penggunaan Air Limbah yang Dialihkan dari
Water Consumption TPA
Waste Diverted from
Landfill
2025 108.434 2025 9,01
2024 98.345 2024 7,71
2023 183.145 2023 3,90
m3 Ton | Tons
Penanaman Pohon
Tree Planting
2025 >650
2024 >500
2023 >400
Pohon | Trees
4 | Laporan Keberlanjutan | Sustainability Report 2025
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Kinerja Aspek Ekonomi
Economic Aspect Performance [B.1]
Kuantitas Produk atau Jasa yang Dijual | Quantity of Products or Services Sold
Rawat Inap Rawat Jalan
Inpatients Outpatients
2025 571,59 2025 626,28
2024 560,69 2024 557,80
2023 540,97 2023 525,02
Rp miliar | IDR billion Rp miliar | IDR billion
Fertilisasi in Vitro Lainnya
In Vitro Fertilization Others
2025 520,50 2025 (104,04)
2024 529,79 2024 (93,59)
2023 486,50 2023 (64,29)
Rp miliar | IDR billion Rp miliar | IDR billion
Pendapatan Laba (Rugi) Pelibatan Pihak
Revenue Bersih Lokal*
Net Profit (Loss) Engagement of
Local Parties*
2025 1.614,34 2025 29,67 2025 269
2024 1.554,69 2024 18,90 2024 826
2023 1.488,20 2023 16,22 2023 415
Rp miliar | IDR billion Rp miliar | IDR billion Pemasok | Suppliers
Keterangan: Notes:
*) Data mencakup pemasok lokal yang berasal dari Indonesia dari PT *) Data includes local suppliers in Indonesia for PT Bundamedik
Bundamedik Tbk, RSU Bunda Padang, RSIA Bunda Ciputat, RSIA Az Tbk, Bunda Padang Hospital, Bunda Ciputat Women and Children
Zahra Palembang, RSU Citra Harapan, dan RSIA Bunda Denpasar. Hospital, Az Zahra Palembang Women and Children Hospital,
Citra Harapan Hospital, and Bunda Denpasar Women and Children
Hospital.
Laporan Keberlanjutan | Sustainability Report 2025 | 5
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Kinerja Aspek Sosial
Social Aspect Performance [B.3]
Tingkat Perputaran Survei Kepuasan Pasien
Karyawan Patient
Turnover Rate Satisfaction Survey
2025 13,3 2025 89,1
2024 17,7 2024 90,4*
2023 11,8 2023 87,7*
% Skala 1-100 | Scale 1-100
Biaya Tanggung Jawab Jumlah Penerima Manfaat
Sosial Lingkungan (CSR)** Kegiatan CSR
Social and Environmental Total of Beneficiaries from
Responsibility Costs CSR Activities
(CSR)**
2025 0,84 2025 8.683
2024 1,07 2024 8.020
2023 0,50 2023 6.368
Rp miliar | IDR billion Orang | People
Jumlah Kunjungan Pasien Jumlah Kunjungan Pasien
Rawat Jalan Rawat Inap
Total of Outpatient Visit Total of Inpatient Visit
2025 606.814 2025 47.778
2024 619.010 2024 47.011
2023 570.828 2023 42.500
Orang | People Orang | People
Keterangan: Notes:
*) Pernyataan kembali karena perubahan metode *) Restatement due to changes in calculation
perhitungan methodology
**) Kegiatan CSR meliputi program penanaman pohon, **) CSR activities include tree planting programs,
pemeriksaan kesehatan, edukasi kesehatan, vaksinasi, health checks, health education, vaccinations, mass
khitanan massal hingga pemeriksaan HPV melalui DNA circumcisions, and HPV testing through DNA urine.
urin.
6 | Laporan Keberlanjutan | Sustainability Report 2025
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Strategi Keberlanjutan [A.1][2-22][2-23][2-24]
Sustainability Strategy
Hasil analisis atas risiko operasional, arah strategi The results of the analysis of operational risks, the
perusahaan, dan potensi peluang usaha telah mengarahkan Company’s strategic direction, and potential business
PT Bundamedik Tbk dalam merumuskan tiga pilar utama opportunities have guided PT Bundamedik Tbk in
keberlanjutan yang disebut sebagai “IBU.” Melalui pilar formulating three core sustainability pillars known as “IBU.”
ini, Perseroan memperlihatkan kesungguhan dalam Through these pillars, the Company demonstrates its strong
merencanakan dan mengimplementasikan program- commitment to planning and implementing sustainability
program keberlanjutan yang berkontribusi pada programs that contribute to long-term value creation while
peningkatan nilai jangka panjang sekaligus mendukung supporting the Sustainable Development Goals (SDGs).
agenda Tujuan Pembangunan Berkelanjutan (TPB).
Inisiator yang Adil dan Bertanggung Jawab
I Fair and Responsible Initiator
Menerapkan efektivitas tata kelola dalam menunjang kinerja keberlanjutan
melalui praktik yang bertanggung jawab.
Applying governance effectiveness through responsible practices to support
sustainability performance.
B
Bumi yang Asri dan Sejahtera
A Harmonious and Prosperous Earth
Memberikan dampak positif bagi lingkungan dan pemangku kepentingan
melalui peningkatan kualitas hidup, serta penerapan prinsip keberlanjutan.
Delivering a positive impact on the environment and to the stakeholders by
improving the quality of life, as well as applying sustainability principles.
Utamakan Pelayanan Pasien
U Prioritizing Patient Services
Meningkatkan kualitas pelayanan pasien melalui dedikasi yang terbaik dan
terpercaya.
Improving the quality of patient services through the best and most reliable
dedication.
Laporan Keberlanjutan | Sustainability Report 2025 | 7
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Kebijakan Keberlanjutan | Sustainability Policy
· Mengembangkan layanan berbasis · Developing humanitarian-based services
Inisiator yang Adil dan kemanusiaan didukung teknologi yang andal supported by reliable and trusted
Bertanggung Jawab dan terpercaya. technology.
Fair and Responsible · Menerapkan praktik ketenagakerjaan · Implementing employment practices based
Initiator berdasarkan prinsip hak asasi manusia. on human rights principles.
· Melakukan pengembangan karier yang · Conducting fair career development for all
adil bagi seluruh karyawan sesuai dengan employees according to their respective
kompetensi masing-masing. competencies.
· Menciptakan kondisi kerja yang nyaman dan · Creating comfortable and safe working
aman dengan keseimbangan tanggung jawab conditions with a balance of job
pekerjaan dan kesejahteraan pemangku responsibilities and stakeholder welfare.
kepentingan.
· Menerapkan prinsip keadilan dan · Applying the principles of fairness and
keberagaman di setiap aspek pekerjaan dan diversity in all aspects of work and
hubungan dengan pemangku kepentingan. relationships with stakeholders.
· Menerapkan prinsip-prinsip tata kelola ke · Applying governance principles into
dalam aktivitas untuk mewujudkan bisnis activities to realize sustainable business.
yang berkelanjutan.
· Menerapkan manajemen rantai pasok yang · Implementing sustainable supply chain
berkelanjutan. management.
· Melaksanakan Tanggung Jawab Sosial · Implementing the Company’s Social and
Bumi yang Asri dan dan Lingkungan Perseroan dengan Environmental Responsibility by considering
Sejahtera mempertimbangkan konteks sosial, budaya, the social, cultural, political, economic
A Harmonious and politik, ekonomi, dan kebutuhan masyarakat. context and community needs.
Prosperous Earth · Berkontribusi dalam meningkatkan · Contributing to improving the quality of life
kualitas hidup masyarakat melalui kegiatan of the community through empowerment
pemberdayaan, terutama di bidang activities, especially in the health sector.
kesehatan.
· Menghormati hak-hak pemangku · Respecting the rights of stakeholders and
kepentingan, serta melakukan upaya making collaborative efforts through
kolaborasi melalui kegiatan yang saling mutually beneficial activities.
menguntungkan.
· Menerapkan efisiensi dalam penggunaan · Implementing efficiencies in the use of
sumber daya untuk menjalankan aktivitas resources to carry out the Company’s
Perseroan. activities.
· Menciptakan rumah sakit yang ramah · Creating an environmentally friendly
lingkungan (green hospital) sebagai dukungan hospital (green hospital) to support our
atas inisiatif keberlanjutan. sustainability initiatives.
· Mengurangi dan mengelola setiap dampak · Reducing and managing the impact of our
dari aktivitas, baik negatif maupun positif. activities, both negative and positive.
· Membangun kesadaran seluruh insan · Building awareness in all Company
Utamakan Pelayanan Perseroan dalam menerapkan nilai personnel to apply patient safety, comfort,
Pasien keselamatan, kenyamanan, keamanan, dan security, and happiness values.
Prioritizing Patient kebahagiaan pasien.
Services · Menciptakan pelibatan dan komunikasi · Creating good engagement and
yang baik dengan pasien maupun tenaga communication with patients and other
kesehatan lainnya. health professionals.
· Memastikan tersedianya akses layanan · Ensuring the availability of equitable access
kesehatan yang adil bagi seluruh lapisan to health services for all levels of society.
masyarakat.
· Memastikan adanya kualitas pelayanan · Ensuring the quality of medical services for
medis bagi setiap pasien dengan all patients by prioritizing human rights.
mengutamakan hak asasi manusia.
· Mengelola manajemen teknologi informasi · Managing information technology
dengan menjaga seluruh keamanan data dan management by maintaining all data security
privasi Perseroan, pasien, serta pemangku and privacy of the Company, patients, and
kepentingan lainnya. other stakeholders.
· Menerapkan pengelolaan asset integrity · Implementing asset integrity management
management di wilayah operasional in the Company’s operational areas.
Perseroan.
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“
Melalui Sustainability Blueprint, Perseroan mengintegrasikan
strategi dan kebijakan keberlanjutan dalam pengelolaan aspek
manusia di seluruh rantai nilai meliputi karyawan, pasien,
pemasok, dan pemangku kepentingan lain dengan menjunjung
keberagaman, tanggung jawab, transparansi, kepatuhan regulasi,
serta penghormatan terhadap hak asasi manusia.
Through the Sustainability Blueprint, the Company integrates
sustainability strategies and policies across human-related aspects
throughout its value chain, covering employees, patients, suppliers,
and other stakeholders by upholding diversity, accountability,
transparency, regulatory compliance, and respect for human rights.
“
Laporan Keberlanjutan | Sustainability Report 2025 | 9
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Pencapaian Keberlanjutan dan Kontribusi pada
Tujuan Pembangunan Berkelanjutan (TPB)
Sustainability Achievements and Contribution to the
Sustainable Development Goals (SDGs)
BMHS memiliki tiga fase peta jalan keberlanjutan, yaitu BMHS has three phases in its sustainability roadmap, Phase
Fase 1 (2024-2025), Fase 2 (2026-2028), dan Fase 3 (2029- 1 (2024–2025), Phase 2 (2026–2028), and Phase 3 (2029–
2030). Sejalan dengan peta jalan keberlanjutan tersebut, 2030). In alignment with the Sustainability Roadmap, the
Perseroan secara konsisten berkontribusi terhadap TPB Company contributes to the achievement of SDGs 3, 6,
3, 6, 8, 9, 10, 12, dan 16. Hingga akhir Fase 1, sebesar 8, 9, 10, 12, and 16. As of the end of Phase 1,91.4% of the
91,4% target yang telah ditetapkan berhasil direalisasikan. established targets had been successfully achieved. Moving
Selanjutnya, Perseroan berkomitmen untuk melanjutkan forward, the Company remains committed to further
dan memperkuat pencapaian pada Fase 2. advancing and strengthening its performance in Phase 2.
Indikator Metadata Bappenas | Bappenas Metadata Indicators:
3.8 Cakupan kesehatan universal 3.8 Universal health coverage
3.b Dukungan penelitian dan pengembangan vaksin 3.b Support for research and development of vaccines and
serta obat-obatan medicines
3.c Peningkatan kapasitas tenaga kesehatan 3.c Increased capacity of the health workforce
Target dan Pencapaian Fase 1 (2024-2025) | Phase 1 Targets and Achievements (2024–2025):
· Memenuhi elemen penilaian STARKES dan ACHS · Fulfillment of STARKES and ACHS assessment elements.
· Pengembangan RS Pendidikan dan pemenuhan Development of a Teaching Hospital and fulfillment
legalitas IRSI sesuai timeline of IRSI licensing requirements in accordance with the
· Kebijakan pasien tidak mampu melalui skema established timeline
diskon/penghapusan tagihan · Provision of policies for underprivileged patients through
· Kolaborasi dengan komunitas atau institusi publik discount or bill waiver schemes
dalam pengembangan satu program kesehatan · Collaboration with communities or public institutions in
masyarakat (termasuk ibu dan anak) developing at least one public health program, including
· 100% tenaga kesehatan menjalani proses women and children health initiatives
kredensialing dan rekrediensialing · 100% of healthcare personnel undergo credentialing and
· Dashboard monitoring SIMRS dengan tingkat re-credentialing processes
kelengkapan pengisian >80% · Implementation of a SIMRS monitoring dashboard with
· Karyawan di unit yang beresiko tinggi sudah data completion rates exceeding 80%
melakukan medical check-ups · Employees in high-risk units undergo medical check-ups
Indikator Metadata Bappenas | Bappenas Metadata Indicators:
8.2 Mencapai tingkat produktivitas ekonomi melalui 8.2 Increased economic productivity through diversification
diversifikasi dan inovasi teknologi and technological innovation
8.3 Menggalakkan kebijakan pembangunan yang 8.3 Policies supporting job creation, entrepreneurship, and
mendukung lapangan kerja, kewirausahaan, dan inovasi innovation
8.5 Pekerjaan layak dan produktif bagi semua 8.5 Decent and productive employment for all
8.8 Melindungi hak-hak tenaga kerja dan lingkungan 8.8 Protection of labour rights and safe working
kerja aman environments
Target dan Pencapaian Fase 1 (2024-2025) | Phase 1 Targets and Achievements (2024–2025):
· 100% karyawan menerima upah sesuai upah · 100% of employees receive wages in accordance with the
minimum applicable minimum wage
· 100% karyawan telah mendapatkan fasilitas · 100% of employees receive healthcare coverage (BPJS
kesehatan (BPJS Kesehatan), kesesuaian remunerasi Kesehatan), appropriate remuneration and benefits,
dan tunjangan lainnya, serta mendapatkan hak cuti, and are granted leave, holidays, and working hours in
libur dan jam kerja sesuai kesepakatan bersama accordance with collective agreements
· 100% keluhan karyawan ditindaklanjuti sesuai SLA · 100% of employee complaints are addressed in accordance
with the established Service Level Agreement (SLA)
· 100% seluruh Rumah Sakit mematuhi seluruh · All hospitals comply with Occupational Health and Safety
standar K3RS yang tertuang dalam STARKES (K3RS) standards as stipulated in STARKES
· 50% karyawan mengikuti training terkait · 50% of employees participate in occupational accident
pencegahan kecelakaan kerja prevention training
· 50% karyawan yang memasuki masa pensiun telah · 50% of employees approaching retirement participate in
mendapatkan program persiapan pensiun retirement preparation programs
· Melakukan uji keandalan dan keamanan sistem · Reliability and security testing of information technology
teknologi informasi untuk mendukung mutu layanan systems to support service quality
· Terlaksana minimal 1 pelatihan LST terakreditasi · At least one accredited ESG training conducted annually
per tahun.
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Indikator Metadata Bappenas | Bappenas Metadata Indicators:
9.3 Mempromosikan kebijakan untuk mendukung 9.3 Promote policies to support job creation and enterprise
lapangan kerja dan pertumbuhan perusahaan growth
Target dan Pencapaian Fase 1 (2024-2025) | Phase 1 Targets and Achievements (2024–2025):
· Monitoring dan evaluasi CSR dilaporkan dalam · CSR monitoring and evaluation reported annually in the
Laporan Tahunan dan Laporan Keberlanjutan setiap Annual Report and Sustainability Report.
tahun.
Indikator Metadata Bappenas | Bappenas Metadata Indicators:
10.3 Menjamin kesempatan yang sama dan mengurangi 10.3 Ensure equal opportunity and reduce inequalities of
kesenjangan hasil outcome
10.4 Kebijakan kesetaraan dan perlindungan sosial 10.4 Equality and social protection policies
Target dan Pencapaian Fase 1 (2024-2025) | Phase 1 Targets and Achievements (2024–2025):
· Implementasi penuh prinsip kesetaraan dalam proses · Full implementation of the principle of equality in the
rekrutmen. recruitment process
· Tersedianya kebijakan dan pelaksanaan program · The availability of policies and the implementation of
magang karyawan. employee internship programs
Indikator Metadata Bappenas | Bappenas Metadata Indicators:
12.2 Pengelolaan berkelanjutan dan efisiensi sumber 12.2 Sustainable management and efficient use of natural
resources
12.6 Integrasi praktik berkelanjutan dalam pelaporan 12.6 Integration of sustainable practices into reporting
12.7 Pengadaan berkelanjutan 12.7 Sustainable procurement
12.8 Tersedianya informasi dan kesadaran terhadap 12.8 Access to information and awareness for sustainable
pembangunan berkelanjutan development
Target dan Pencapaian Fase 1 (2024-2025) | Phase 1 Targets and Achievements (2024–2025):
· Sosialisasi untuk meningkatkan kesadaran efisiensi · Annual awareness programs to promote efficient use of
penggunaan energi, air, dan pengelolaan limbah 1 kali energy and water, and proper waste management.
per tahun. · Publication of the Sustainability Report annually.
· Laporan Keberlanjutan diterbitkan setiap tahun. · Regular measurement of energy consumption, water
· Pengukuran rutin konsumsi energi, air, limbah, dan usage, waste generation, and emissions.
emisi. · Integration of ESG assessment standards into
· Standar penilaian LST dalam pedoman pengadaan. procurement guidelines.
· Sosialiasi kebijakan LST 1 kali per tahun. · ESG policy socialization conducted at least once per year.
· Tersedianya social mapping dan CSR Handbook. · Availability of social mapping and a CSR Handbook.
Indikator Metadata Bappenas | Bappenas Metadata Indicators:
16.5 Pencegahan korupsi 16.5 Anti-corruption
16.6 Mengembangkan lembaga yang efektif, akuntabel, 16.6 Develop effective, accountable, and transparent
dan transparan institutions
16.7 Pengambilan keputusan yang responsive, inklusif, 16.7 Responsive, inclusive, and participatory decision-
dan partisipatif making
Target dan Pencapaian Fase 1 (2024-2025) | Phase 1 Targets and Achievements (2024–2025):
· Memastikan sosialisasi berkala kepada masyarakat · Ensuring regular outreach to affected communities
terdampak mengenai pembangunan atau operasional regarding the Company’s development or operational
perusahaan serta terjalinnya komunikasi publik yang activities and maintaining effective public communication.
rutin dan efektif. · Operationalization of the Sustainability Team and
· Berjalannya fungsi Sustainability Team dan development of the Sustainability Blueprint.
penyusunan Sustainability Blueprint. · Availability of a Code of Conduct, Anti-Corruption Policy,
· Tersedianya pedoman Kode Etik, Kebijakan and Whistleblowing System mechanism, with socialization
Antikorupsi, dan mekanisme Whistleblowing System conducted at least once annually.
dan disosialisasikan minimal 1 kali per tahun.
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Laporan Manajemen
Management Reports
Penjelasan Dewan Komisaris
Message from the Board of Commissioners
Komisaris Utama
President Commissioner Ivan Rizal Sini
Pemangku kepentingan yang kami hormati, Dear stakeholders,
Kita semua mengalami dinamika yang terjadi di setiap aspek We are all experiencing dynamics that will impact every
kehidupan sepanjang 2025, baik yang berasal dari situasi aspect of our lives throughout 2025, stemming from both
global maupun nasional. Dinamika ini menuntut ketahanan global and national situations. These dynamics demand
untuk bertahan dan bergerak cepat dalam beradaptasi. a resilience to survive and adapt with agility. Therefore,
Untuk itu, melalui pengawasan dan pengarahan, Dewan through our supervision and direction, the Board of
Komisaris menekankan pentingnya prinsip keberlanjutan Commissioners would like to emphasize the importance
yang terintegrasi dalam strategi dan operasional Perseroan. of integrated sustainability principles in the Company’s
Kami percaya bahwa pengelolaan aspek lingkungan, sosial, strategy and operations. We believe that managing
dan tata kelola (LST) merupakan fondasi penting untuk environmental, social, and governance (ESG) aspects
menciptakan nilai jangka panjang, sehingga dapat menjaga is a crucial foundation for creating long-term value,
keberlangsungan dan meningkatkan ketahanan usaha. and maintaining sustainability and enhancing business
resilience.
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Kami menyampaikan apresiasi kepada Direksi atas
“
kepemimpinan yang visioner dan berorientasi pada
mutu dalam menghadapi dinamika usaha, serta
tantangan di dunia kesehatan.
We would like to express our appreciation to the Board
of Directors for their visionary and quality-oriented
leadership in addressing business dynamics and challenges
in the healthcare sector.
Penilaian Kinerja Direksi Board of Directors’ Performance Assessment
Dewan Komisaris memberikan apresiasi atas langkah The Board of Commissioners would like to express
Direksi dalam menjaga stabilitas kinerja Perseroan. its appreciation for the Board of Directors’ efforts in
Kami mencatat penguatan pengelolaan arus kas dan maintaining the Company’s stable performance. We have
efisiensi biaya yang mendukung stabilitas finansial dengan noted the strengthening of cash flow management and
pendapatan tercatat sebesar Rp1,61 triliun dan laba tahun cost efficiency, which supported financial stability, with
berjalan mencapai Rp29,67 miliar. Dewan Komisaris juga revenue recorded at IDR 1.61 trillion and Profit for the year
menilai struktur modal Perseroan berada pada posisi reached IDR 29.67 billion. The Board of Commissioners
seimbang sehingga dapat mendukung pencapaian target also assessed that the Company’s capital structure is
dan pengembangan yang direncanakan. balanced, and supported the achievement of the targeted
and planned development.
Dari aspek sosial, Dewan Komisaris menilai kinerja yang From a social perspective, the Board of Commissioners
baik, tercermin dari penurunan tingkat perputaran karyawan observes solid performance, as reflected in the reduction of
menjadi 13,3% serta tingkat keterikatan karyawan dengan employee turnover to 13.3% and an employee engagement
skor 77 dari 100. Ke depan, Direksi perlu terus memperkuat score of 77 out of 100. Going forward, the Board of
pengembangan kompetensi tenaga kerja dan tenaga medis Directors needs to further strengthen workforce and
guna menjaga kualitas layanan yang optimal. medical personnel competency development to maintain
optimal service quality.
Pada aspek operasional dan lingkungan, Dewan Komisaris In operational and environmental aspects, the Board
mencermati adanya peningkatan upaya dalam pengelolaan of Commissioners observes increasing efforts in waste
limbah serta pemanfaatan sumber daya secara bertanggung management and responsible resource utilization. The
jawab. Dewan Komisaris mendorong penguatan kepatuhan, Board encourages strengthening compliance, controls, and
pengendalian, serta evaluasi berkala untuk memastikan periodic evaluations to ensure environmental management
pengelolaan lingkungan berjalan secara konsisten dan efisien. is carried out consistently and efficiently.
Strategi ekspansi melalui pembukaan Bunda Clinic MRT The expansion strategy through the opening of Bunda
Dukuh Atas turut memperluas jangkauan layanan Perseroan Clinic MRT Dukuh Atas has broadened the Company’s
serta memberikan akses layanan kesehatan yang lebih cepat service reach and provided faster and more accessible
dan mudah bagi masyarakat. Langkah ini menunjukkan healthcare services to the community. This reflects a
arah pengembangan yang positif dan perlu diiringi dengan positive development direction and should be accompanied
peningkatan layanan dan kompetensi secara berkelanjutan. by continuous improvements in service quality and
competencies.
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Kualitas layanan semakin tercermin dari pencapaian Net Service quality is further reflected in a Net Promoter Score
Promotor Score (NPS) sebesar 86. Kami mengingatkan (NPS) of 86. We would like to remind that this achievement
bahwa capaian ini harus terus dioptimalkan dengan must be continuously optimized by addressing patient
memerhatikan kebutuhan para pasien. Untuk itu, diperlukan needs. Therefore, monitoring and consistent application of
pengawasan dan konsistensi penerapan prinsip tata kelola good corporate governance principles and strengthening
perusahaan yang baik dan perkuatan budaya kerja: 5C the work culture: 5C (Create Innovation, Compassion,
(Create Innovation, Compassion, Competence, Change Competence, Change Agility, and Collaboration) are
Agility, dan Collaboration). Dewan Komisaris percaya bahwa required. The Board of Commissioners believes that the
penerapan 5C akan mendorong implementasi governansi application of the 5C will encourage corporate governance
Perseroan dan meningkatkan pelaksanaan penilaian tata implementation, and improve the corporate governance
kelola perusahaan. assessments.
Pengawasan terhadap Strategi Keberlanjutan Oversight of Sustainability Strategy
Dewan Komisaris memandang bahwa strategi keberlanjutan The Board of Commissioners views that the Company’s
Perseroan yang berfokus pada pertumbuhan dan ketahanan sustainability strategy, which focuses on growth and
telah berada pada arah yang tepat. Pilar keberlanjutan “IBU” resilience, is on the right track. The “IBU” sustainability
diharapkan dapat memperkuat konsistensi penciptaan nilai pillar is expected to strengthen the consistency of long-
jangka panjang serta memberikan manfaat bagi masyarakat term value creation and deliver benefits to society and the
dan lingkungan. environment.
Strategi keberlanjutan yang mencakup optimalisasi aset, The sustainability strategy, which includes asset
penguatan sinergi antar entitas usaha, peningkatan kapasitas optimization, strengthening synergies among business
internal, serta pengembangan pusat layanan unggulan (Center entities, enhancing internal capacity, and developing
of Excellence) dinilai relevan dalam mendukung pertumbuhan Center of Excellence, is considered relevant in supporting
Perseroan. Upaya peningkatan kualitas layanan juga dilakukan the Company’s growth. Efforts to improve service quality
melalui standardisasi pengalaman pasien yang terintegrasi are also carried out through standardized, integrated,
dan mudah diakses, serta penguatan efisiensi operasional and accessible patient experiences, as well as enhanced
melalui pengelolaan pengadaan secara terpusat. operational efficiency through centralized procurement
management.
Dewan Komisaris mencatat bahwa Perseroan telah The Board of Commissioners notes that the Company
melakukan identifikasi dan pengelolaan risiko dengan has identified and managed risks by considering the ESG
mempertimbangkan aspek LST dalam menghadapi aspects when facing business competition and contributing
persaingan usaha dan berkontribusi pada pilar kesehatan to the nation’s health pillar. Moving forward, health will
Bangsa. Ke depan, kesehatan akan selalu menjadi dasar remain the most important foundation of life, demanding
terpenting dari sebuah kehidupan yang menuntut commitment, strategy, and innovation in facing every
komitmen, strategi, dan inovasi dalam menghadapi setiap challenge. The Board of Commissioners will continue
tantangan. Dewan Komisaris akan terus mengawasi to supervise the instigation of this strategy, including
implementasi strategi ini, termasuk pengembangan Center the development of the Center of Excellence based on
of Excellence berbasis kompetensi tenaga medis, teknologi, medical personnel competencies, technology, and service
dan inovasi layanan, guna memastikan mutu layanan serta innovations, to ensure service quality and maintaining the
terjaganya daya saing Perseroan. Company’s competitiveness.
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Apresiasi Appreciation
Dewan Komisaris menyampaikan terima kasih kepada The Board of Commissioners would like to express
seluruh jajaran Direksi, tenaga medis, dan karyawan BMHS its gratitude to the entire Board of Directors, medical
atas dedikasi dan kerja keras sepanjang 2025. Kami juga personnel, and BMHS employees for their dedication and
menyampaikan penghargaan kepada seluruh pemangku hard work throughout 2025. We also would like to express
kepentingan atas kepercayaan dan dukungan yang our appreciation to all stakeholders for their trust and
diberikan. Kami percaya bahwa setiap langkah kecil yang support. We believe that every small step we take together
kita lakukan bersama hari ini akan sangat berharga, karena today will be invaluable, because every life matters.
setiap kehidupan sangatlah berarti.
Jakarta, April 2026
Ivan Rizal Sini
Komisaris Utama
President Commissioner
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Penjelasan Direksi
Message from the Board of Directors
Direktur Utama
President Director Agus Heru Darjono
Pemangku kepentingan yang kami hormati, Dear stakeholders,
PT Bundamedik Tbk mengintegrasikan inovasi dan PT Bundamedik Tbk integrates innovations and
peningkatan kualitas layanan kesehatan sebagai bagian improvements in healthcare service quality as part of our
dari strategi keberlanjutan. Perseroan terus berupaya sustainability strategy. Throughout 2025, the Company
menciptakan nilai jangka panjang melalui berbagai inisiatif continued to pursue initiatives aimed at creating long-term
yang dilakukan sepanjang 2025 untuk mendukung lahirnya value while supporting the development of healthy and
generasi yang sehat dan berkualitas sejak tahap awal high-quality generations from the earliest stages of life,
kehidupan, sekaligus menjaga harapan setiap pasien dan while also preserving hope for every patient and family in
keluarga dalam memperoleh layanan kesehatan yang accessing the best possible healthcare services.
terbaik.
Kebijakan Merespons Tantangan Responding to Policy Challenges
Dunia usaha menghadapi berbagai tantangan yang dinamis, The business landscape continues to face dynamic
termasuk di sektor kesehatan. Perubahan gaya hidup yang challenges, including in the healthcare sector. Rapid
cepat dan tekanan berbagai faktor kehidupan, menuntut lifestyle changes and pressures from different aspects of
kami bertindak dan merespons dengan cepat dan bijak life require us to respond swiftly and prudently to safeguard
untuk turut menjaga kesehatan bangsa. the nation’s health.
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Kami terus berinovasi dan mengembangkan talenta
“ untuk menghadirkan layanan kesehatan yang
optimal, sejalan dengan semangat kami untuk
memberi dampak nyata bagi masa depan keluarga
Indonesia yang sehat dan sejahtera.
We continue to innovate and develop our talent to deliver
optimal healthcare services, in line with our commitment
to creating a meaningful impact for a healthier and more
prosperous future for Indonesian families.
Sepanjang 2025, Perseroan menghadapi dinamika di Throughout 2025, the Company faced dynamics in the
sektor asuransi, serta perubahan regulasi BPJS yang turut insurance sector, as well as changes in BPJS regulations,
memberikan tekanan pada industri kesehatan. Kondisi which also put pressure on the healthcare industry. In
ini mendorong Perseroan untuk melakukan penyesuaian response, the Company adjusted its service and operational
strategi layanan dan operasional melalui peninjauan strategies through a review of its cost structure, enhanced
struktur biaya, peningkatan efisiensi, penyesuaian tarif, efficiency, tariff adjustments, strengthened performance
penguatan pengelolaan kinerja, serta optimalisasi layanan management, and the optimization of service excellence.
prima.
Selain itu, ketersediaan dokter spesialis juga menjadi In addition, the limited availability of specialist doctors
tantangan tersendiri, di tengah maraknya keterbatasan posed a significant challenge amid the broader constraints
kompetensi. Maka, Perseroan terus memperkuat program in healthcare competencies. To address this, the Company
pengembangan karier dan kolaborasi dengan institusi continued to strengthen its career development programs
pendidikan melalui berbagai program pengembangan, and collaborated with educational institutions through
pendidikan, serta pembinaan kepemimpinan untuk development, education, and leadership programs to
memastikan ketersediaan talenta yang mampu mendukung ensure the availability of talent capable of supporting
pertumbuhan di masa mendatang. Di sisi lain, pada aspek future growth. On the environmental front, the Company
lingkungan, Perseroan menyadari adanya urgensi untuk recognizes the growing urgency to preserve and maintain an
meningkatkan kelestarian dan keseimbangan ekosistem. ecosystem balance. We have reinforced our environmental
Kami memperkuat tanggung jawab perlindungan protection responsibilities with the development of
lingkungan melalui penyusunan peta jalan perubahan iklim a climate change roadmap and the completion of our
dan penyelesaian penentuan baseline emisi. emissions baseline assessment.
Capaian Kinerja Keberlanjutan Sustainability Performance Achievements
Hingga akhir 2025, Perseroan mengelola 10 rumah sakit, The Company operates 10 hospitals, 1 clinic, and a range
1 klinik serta beberapa layanan kesehatan lainnya meliputi of other healthcare services, including 11 IVF clinics, 96
11 Klinik IVF, 96 Jaringan Klinik Fertilitas Indonesia (KFI), Fertility Clinics Network (KFI), 37 laboratories, and more
37 laboratorium serta lebih dari 3.000 Klinik Pintar. than 3,000 Klinik Pintar.
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Perseroan juga menambah satu klinik inovatif, yaitu The Company has also established an innovative facility, Bunda Clinic MRT Dukuh Atas, yang dirancang untuk Bunda Clinic MRT Dukuh Atas, designed to meet the memenuhi kebutuhan masyarakat dengan mobilitas tinggi needs of highly mobile communities by providing fast and melalui layanan kesehatan yang cepat dan mudah diakses. easily accessible healthcare services. Expansion efforts Upaya ekspansi terus dilakukan guna meningkatkan continue to be undertaken to enhance service quality kualitas layanan sekaligus mendekatkan fasilitas kepada and bring healthcare facilities closer to the community, masyarakat, dengan perencanaan yang matang, terukur, through careful and well-measured planning, with a focus dan berorientasi pada peningkatan kapasitas secara on sustainably increasing capacity. berkelanjutan. Strategi ekspansi Perseroan berhasil mendorong The Company’s expansion strategy successfully saw an peningkatan volume layanan yang memberikan kontribusi increase in service volume that contributed positively positif terhadap kinerja keuangan. Hingga akhir 2025, to our financial performance. By the end of 2025, the Perseroan membukukan pendapatan sebesar Rp1,61 Company recorded revenue of IDR 1.61 trillion, an increase triliun meningkat dibandingkan tahun sebelumnya sebesar compared to the previous year’s IDR 1.55 trillion. Profit Rp1,55 triliun. Laba tahun berjalan tercatat sebesar for the year amounted to IDR 29.67 billion, while EBITDA Rp29,67 miliar, sementara EBITDA tumbuh 9% dibanding grew by 9% compared to the 2024, due to cost efficiency tahun 2024. Kinerja tersebut juga didukung oleh efisiensi initiatives and more effective operational management. biaya serta pengelolaan operasional yang lebih efektif. Pada aspek layanan, Perseroan senantiasa meningkatkan In terms of services, the Company continuously enhanced kualitas pelayanan melalui pengembangan inovasi medis its service quality through the development of medical dan pemanfaatan teknologi terkini untuk menangani kasus innovations and the use of advanced technologies to handle medis kompleks. Sepanjang 2025, Perseroan menghadirkan complex medical cases. Throughout 2025, the Company berbagai inovasi tindakan bedah, termasuk pengembangan introduced various surgical innovations, including bedah berbasis teknologi robotik seperti robotic skin sparing robotic-assisted procedures such as robotic skin sparing mastectomy yang merupakan inovasi pertama di Asia mastectomy, recognized as the first in Southeast Asia, Tenggara, serta keberhasilan pelaksanaan transplantasi as well as significant progress in kidney transplantation. ginjal. Melalui layanan fertilitas yang terus dikembangkan, Through its continuously evolving fertility services, the Perseroan juga berkesempatan menjadi saksi dari Company has also had the privilege of witnessing miracles, keajaiban, ketika harapan keluarga akan kehadiran buah as families realize their hopes of welcoming a child. Through hati dapat terwujud. Melalui upaya peningkatan kualitas these service quality improvement efforts, the Company layanan tersebut, Perseroan mencatat Net Promoter Score recorded a Net Promoter Score (NPS) of 86. (NPS) sebesar 86. Perseroan melaksanakan berbagai kegiatan untuk The Company also carried out initiatives to strengthen mendukung peningkatan kompetensi guna memastikan competencies to ensure that BMHS personnel possessed kapabilitas insan BMHS selaras dengan kebutuhan layanan capabilities aligned with the service needs and dan perkembangan industri kesehatan. Rata-rata jam developments in the healthcare industry. The average pelatihan mencapai 8,6 jam per karyawan per tahun dengan training hours reached 8.6 hours per employee per year, tingkat partisipasi sebesar 68%. with a participation rate of 68%. 18 | Laporan Keberlanjutan | Sustainability Report 2025
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Perseroan juga menjalin kolaborasi dengan institusi The Company also collaborated with educational
pendidikan dan berperan aktif sebagai mitra pendidikan institutions and actively served as a clinical education
klinis dengan menyediakan fasilitas praktik bagi mahasiswa partner by providing practical training facilities for medical
kedokteran, perawat, dan tenaga kesehatan lainnya students, nurses, and other healthcare professionals
sepanjang tahun. throughout the year.
Perseroan terus memperkuat lingkungan kerja melalui The Company continued to strengthen its work
penyediaan fasilitas dan kebijakan yang mendukung environment by providing facilities and policies to support
kesejahteraan serta produktivitas karyawan. Perhatian employee well-being and productivity. Particular attention
khusus diberikan kepada karyawan perempuan, antara was given to female employees through initiatives such
lain melalui penyediaan ruang laktasi serta fleksibilitas as the provision of lactation rooms and flexible working
pengaturan waktu kerja bagi ibu hamil dan menyusui. arrangements for pregnant and breastfeeding mothers.
Berbagai upaya tersebut berhasil menekan tingkat These efforts successfully reduced the employee turnover
perputaran karyawan menjadi 13,3% pada 2025, turun rate to 13.3% in 2025, significantly lower than 17.7% the
signifikan dibandingkan tahun sebelumnya yakni 17,7%. previous year. While, the employee engagement survey
Selain itu, survei keterikatan karyawan mencatat skor 77 recorded a score of 77 out of 100.
dari total 100.
Kontribusi sosial juga dilaksanakan melalui pendekatan Social contributions were also carried out through
berbasis kebutuhan masyarakat di sekitar wilayah community needs-based approaches in areas surrounding
operasional. Sepanjang 2025, Perseroan secara proaktif the Company’s operational locations. Throughout 2025,
menyelenggarakan berbagai inisiatif kegiatan tanggung the Company proactively carried out various corporate
jawab sosial dan lingkungan (TJSL) yang menjangkau social responsibility (CSR) initiatives, reaching 8,683
8.683 penerima manfaat. Program tersebut meliputi beneficiaries. These programs included support for
penyaluran bantuan bagi masyarakat terdampak bencana communities affected by natural disasters, basic health
alam, pemeriksaan kesehatan dasar, penyuluhan gizi, check-ups, nutrition education, as well as promotive
serta edukasi promotif dan preventif guna mendorong and preventive health awareness programs aimed at
peningkatan kesadaran dan perilaku hidup sehat di encouraging healthier lifestyles within the community.
masyarakat.
Pengelolaan lingkungan terus kami perkuat melalui langkah- We continue to strengthen our environmental management
langkah strategis yang terukur. Sepanjang tahun 2025, through measurable and strategic initiatives. Throughout
konsumsi energi tercatat sebesar 52.740,01 GJ, meningkat 2025, energy consumption was recorded at 52,740.01
1,19% dibandingkan tahun 2024, sementara intensitas GRK GJ, an increase of 1.19% compared to 2024, while GHG
tetap terjaga pada 0,019 ton CO2e per kunjungan pasien. intensity remained stable at 0.019 tons of CO2e per patient
Kami terus mendorong efisiensi energi dan pengurangan visit. We are committed to improving energy efficiency and
emisi melalui pemanfaatan energi terbarukan, termasuk reducing emissions through the use of renewable energy,
pemasangan lampu tenaga surya serta pengembangan including the installation of solar-powered lighting and
layanan Bunda Homecare yang didukung oleh penggunaan the development of Bunda Homecare services supported
kendaraan listrik sebagai bagian dari upaya menekan jejak by electric vehicles as part of our efforts to reduce our
karbon operasional. operational carbon footprint.
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Di sisi lain, Perseroan berupaya menjaga ekosistem sekitar The Company also endeavored to maintain the surrounding dengan memastikan ketersediaan Ruang Terbuka Hijau ecosystems by ensuring the availability of Green Open (RTH) di setiap unit rumah sakit. Sebagai bagian dari upaya Spaces (RTH) in each hospital unit. As part of its greening penghijauan, Perseroan melanjutkan program penanaman initiatives, the Company continues to implement tree pohon di sekitar area operasional serta berkolaborasi planting programs in operational areas while collaborating dengan masyarakat sebagai kontribusi nyata dalam with local communities as a tangible contribution to meningkatkan kualitas udara dan keberlanjutan lingkungan. improving air quality and environmental sustainability. Perseroan juga memastikan pengelolaan limbah medis The Company also ensured that medical waste dilakukan secara hati-hati dan bertanggung jawab. Limbah management was conducted carefully and responsibly. non-B3 yang dapat didaur ulang diarahkan ke proses Non-hazardous waste that can be recycled was directed pemulihan sumber daya melalui pendekatan ekonomi toward resource recovery processes through a circular sirkular, bekerja sama dengan mitra seperti bank sampah economy approach, in collaboration with partners such as dan pendaur ulang. Sementara itu, pengelolaan limbah waste banks and recycling companies. While, hazardous bahan berbahaya dan beracun (B3) dilaksanakan oleh pihak and toxic waste (B3) was managed by licensed third-party ketiga yang memiliki izin sesuai ketentuan yang berlaku. providers in accordance with applicable regulations. Sepanjang 2025, tidak terdapat kasus penyalahgunaan Throughout 2025, there were no cases of medical waste limbah medis, pencemaran lingkungan, maupun insiden misuse, environmental pollution, or hazardous waste spill tumpahan limbah B3 pada tahap pemilahan, penyimpanan, incidents during the stages of segregation, storage, or maupun proses penyerahan kepada pihak pengelola. handover to waste management providers. Perseroan terus memperkuat penerapan prinsip tata The Company also continued to strengthen the application kelola perusahaan yang baik melalui pelaksanaan penilaian of its good corporate governance principles through eksternal atas implementasi Pedoman Umum Governansi external assessments of the Indonesian Corporate Korporat Indonesia (PUGKI). Selain itu, seluruh karyawan Governance Guidelines (PUGKI). In addition, all employees Perseroan telah menandatangani pakta integritas sebagai signed integrity pacts, reflecting a shared commitment to bentuk komitmen bersama dalam menjunjung tinggi etika upholding ethics and compliance. This initiative reinforces dan kepatuhan. Inisiatif ini mempertegas budaya integritas a culture of integrity that serves as the foundation for yang menjadi fondasi dalam pengambilan keputusan, decision-making, value creation, and long-term business penciptaan nilai dan pengelolaan usaha dalam jangka management. panjang. Prospek Usaha Business Prospects Industri layanan kesehatan di Indonesia saat ini berada pada Indonesia’s healthcare services industry is currently fase yang sangat penting dengan prospek pertumbuhan entering a critical phase with promising growth prospects yang menjanjikan di tengah dinamika eksternal yang despite evolving external dynamics. The Company views this terus berkembang. Perseroan memandang kondisi ini condition as a responsibility to align its strategic direction sebagai bentuk tanggung jawab untuk menyelaraskan with national priorities, particularly in strengthening arah strategis Perseroan dengan prioritas nasional, women and children health as the foundation of national terutama dalam penguatan kesehatan ibu dan anak sebagai resilience. Looking ahead, the Company is committed to fondasi ketahanan bangsa. Melihat ke depan, Perseroan driving growth through a measured approach focused on berkomitmen untuk mendorong pertumbuhan melalui strengthening its business fundamentals. This strategy pendekatan yang terukur dan berorientasi pada penguatan will be implemented through margin improvement, fundamental usaha. Strategi ini diwujudkan melalui cost structure optimization, efficiency gains from peningkatan margin, optimalisasi struktur biaya, efisiensi digital investments, and strengthening human capital dari investasi digital, serta penguatan kompetensi sumber competencies. daya manusia. 20 | Laporan Keberlanjutan | Sustainability Report 2025
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Apresiasi Appreciation
Keberlanjutan menjadi landasan utama dalam menjalankan Sustainability serves as the foundation of our business
usaha. Upaya ini didukung oleh kolaborasi yang konsisten operations. These efforts are supported by consistent
dari seluruh insan BMHS serta dukungan kuat dari para collaboration across all BMHS personnel, along with strong
pemangku kepentingan untuk bersama meningkatkan support from stakeholders, to collectively improve the
derajat kesehatan masyarakat. health of the community.
Perseroan menyampaikan apresiasi atas sinergi yang The Company would like to express its sincere appreciation
terjalin selama ini. Mari terus melangkah dengan membawa for the synergy that has been built thus far. Let us continue
semangat bahwa setiap kehidupan berarti, menjaga moving forward with the conviction that every life matters,
kesehatan adalah investasi, dan kami ada di sini untuk that health is an investment, and that we are here to work
bersama masyarakat Indonesia membangun bangsa yang together with the people of Indonesia in building a healthy
sehat dan berkualitas. Maka, layanan kesehatan yang and prosperous nation. High-quality healthcare services are
berkualitas bukan sekadar standar, melainkan sebuah therefore not merely a standard, but a profound expression
bentuk penghormatan bagi kemanusiaan. of respect for humanity.
Jakarta, April 2026
Agus Heru Darjono
Direktur Utama
President Director
Laporan Keberlanjutan | Sustainability Report 2025 | 21
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Tentang Laporan
About This Report
PT Bundamedik Tbk menerbitkan Laporan Keberlanjutan PT Bundamedik Tbk publishes this Sustainability Report,
ini dengan cakupan data dan informasi kinerja keberlanjutan which covers sustainability performance data and
pada aspek ekonomi, sosial, lingkungan, dan tata kelola information across economic, social, environmental, and
(LST) dari seluruh unit usaha Perseroan. Data terkait governance (ESG) aspects for all of the Company’s business
jumlah karyawan meliputi seluruh entitas anak, tetapi units. Data related to the number of employees includes
tidak termasuk tenaga alih daya. Seluruh informasi all subsidiaries, but excludes outsourced personnel. All
keuangan dalam laporan ini mengacu pada laporan financial information presented in this report refers to the
keuangan konsolidasian Bunda Group yang telah diaudit audited consolidated financial statements of the Bunda
oleh Kantor Akuntan Publik. [2-2][2-7][2-8] Group, which have been audited by an independent Public
Accounting Firm. [2-2][2-7][2-8]
Dengan merujuk pada POJK No.51/POJK.03/2017, SEOJK Referring to POJK No. 51/POJK.03/2017, SEOJK No. 16/
No. 16/SEOJK.04/2021 dan Standar Global Reporting SEOJK.04/2021, and the Global Reporting Initiative (GRI)
Initiative (GRI) 2021 “with reference to”, laporan ini memuat Standards 2021 (“with reference to”), this report presents
data untuk periode 1 Januari hingga 31 Desember 2025. data for the reporting period from January 1 to December
Penerbitan laporan dilakukan secara tahunan, dan 31, 2025 The Sustainability Report is published annually
laporan tahun ini merupakan keberlanjutan dari laporan basis, and this year’s report is a continuation of the previous
sebelumnya yang dirilis pada April 2025. [2-3] report issued in April 2025. [2-3]
Topik material dalam laporan ini ditetapkan dengan The material topics disclosed in this report were determined
memperhatikan isu yang memiliki dampak signifikan by considering issues that have significant impacts and are
dan menjadi sorotan pemangku kepentingan. Tidak ada of key concern to stakeholders. There were no additions to
penambahan topik material pada periode ini, tetapi the material topics during the reporting period, however
terdapat informasi yang diungkapkan kembali (restatement) certain information has been restated due to differences in
karena perubahan metode perhitungan. Meskipun laporan the calculation methodology. Although this report has not
belum diverifikasi (assurance) oleh pihak independen, been independently assured, all data and information has
seluruh data dan informasi telah melalui proses validasi undergone an internal validation process by the Board of
internal oleh Direksi dan Divisi terkait. [G.1][2-4][2-5] Directors and the relevant divisions. [G.1][2-4][2-5]
Kontak terkait Laporan Alamat Kontak Surel
Report Contact Person Address Contact Email
[2-3]
Jl. Teuku Cik Ditiro No. 28 Telp: (+62 21) 31923344 corsec@bmhs.co.id
Josephine Tobing Menteng, Jakarta Pusat,
10350
22 | Laporan Keberlanjutan | Sustainability Report 2025
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Tanggapan Umpan Balik Laporan Tahun Sebelumnya [G.3]
Response to Previous Year’s Report Feedback
Hingga akhir tahun 2025, Perseroan telah menerima As of the end of 2025, the Company has received and
dan menindaklanjuti tanggapan dari seluruh pemangku followed up on feedback from all stakeholders. Input
kepentingan. Berbagai masukan atas Laporan Keberlanjutan regarding the 2024 Sustainability Report has been
2024 telah kami respons, termasuk mengenai target addressed, including feedback on production performance
kinerja produksi, target pembiayaan, maupun target targets, financing targets, and sustainability-aligned
yang sejalan dengan keberlanjutan; menghitung Emisi targets; the calculation of Scope 3 emissions; the calculation
Cakupan 3; menghitung jumlah efisiensi energi dari of energy efficiency achieved through implemented
inisiatif yang dilakukan; serta informasi mengenai program initiatives; as well as information on transition and
bantuan peralihan/pensiun. Informasi yang dibutuhkan retirement assistance programs. The required information
kini disampaikan secara lebih lengkap pada Laporan is now presented more comprehensively in the 2025
Keberlanjutan 2025. Sustainability Report.
Topik Material [2-14][3-1][3-2][3-3]
Material Topics
Dalam menetapkan topik material, Perseroan melibatkan In determining material topics, the Company engaged
pemangku kepentingan internal dan eksternal serta menilai internal and external stakeholders and assessed each topic’s
prioritas setiap topik berdasarkan besaran dampak dan priority based on its impact and relevance to business
relevansinya terhadap keberlanjutan usaha. Perseroan sustainability. The Company also mapped its contributions
juga memetakan kontribusi setiap topik terhadap Tujuan of each topic to the Sustainable Development Goals (SDGs).
Pembangunan Berkelanjutan (TPB). Topik material yang The identified material topics were reviewed and approved
dirumuskan telah ditinjau dan disetujui oleh Direksi, serta by the Board of Directors, aligned with the Company’s
selaras dengan strategi perusahaan dan mencerminkan strategy, and reflect ESG risks and opportunities that
risiko serta peluang LST yang berpotensi berdampak may have significant impacts and influence stakeholder
signifikan dan memengaruhi keputusan pemangku decision-making.
kepentingan.
Laporan Keberlanjutan | Sustainability Report 2025 | 23
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Daftar Topik Material
List of Material Topics
Etika dan Integritas
TPB 16
Ethics and Integrity
Etika dan Integritas
Ethics and Integrity
TPB 16
Etika dan Integritas Perhatian Utama | Key Focus
Ethics and Integrity
Menjaga kode etik profesi dokter. Upholding the professional code of ethics for medical
practitioners.
Pengelolaan | Management
Dalam menjaga standar etika dan integritas, Perseroan To uphold ethical standards and integrity, the Company
menciptakan lingkungan kerja yang mendukung penerapan fosters a working environment that supports adherence to
kode etik profesi dokter dengan menerapkan Kode Etik professional medical ethics by implementing the Indonesian
Kedokteran Indonesia (KODEKI) dan Kode Etik Rumah Sakit Medical Code of Ethics (KODEKI) and the Indonesian
Indonesia (KODERSI). Seluruh tenaga medis menerima Hospital Code of Ethics (KODERSI). All medical personnel
sosialisasi dan pelatihan rutin terkait kode etik untuk receive regular socialization and training on these codes of
menjamin kepatuhan dan penyediaan layanan kesehatan ethics to ensure compliance and the delivery of high-quality
yang berkualitas serta beretika. Penilaian terhadap and ethical healthcare services. Compliance is assessed
penerapannya dilakukan melalui evaluasi kinerja oleh through performance evaluations conducted by the Hospital
Direktur Rumah Sakit. Director.
Untuk menjamin keamanan dan kerahasiaan data pasien, To ensure the security and confidentiality of patient data,
Perseroan mematuhi ketentuan dalam Peraturan Menteri the Company complies with the provisions in Ministerial
No. 20 Tahun 2016, UU No. 27 Tahun 2022, Peraturan Regulation No. 20 of 2016, Law No. 27 of 2022, Minister
Menteri Kesehatan No. 24 Tahun 2022 tentang Rekam of Health Regulation No. 24 of 2022 on Medical Records,
Medis, serta Keputusan Menteri Kesehatan No. HK.01.07/ and the Minister of Health Decree No. HK.01.07/
MENKES/1559/2022. Direktorat Digital & Technology MENKES/1559/2022. The Directorate of Digital &
Officer bertanggung jawab atas pelaksanaan kebijakan Technology is responsible for implementing data protection
perlindungan data. Evaluasi berkala dilakukan dan hasilnya policies. Periodic evaluations are conducted, and the results
dilaporkan kepada Direksi guna memastikan pelaksanaan are reported to the Board of Directors to ensure effective
berjalan efektif dan sesuai peraturan. implementation and compliance with applicable regulations.
Layanan Berkualitas & Pelatihan Karyawan
Quality Services & Employee Training
Perhatian Utama | Key Focus
· Layanan yang berkualitas, andal, terpercaya, setara, · High-quality, reliable, and trusted services; equitable
kemudahan akses dengan inovasi teknologi, serta access; ease of access through technological innovations;
ketersediaan obat dan alat kesehatan. and the availability of medicines and medical devices.
· Peningkatan kompetensi para dokter dan perawat, serta · Improving the competencies of doctors and nurses, as
edukasi kesehatan bagi masyarakat, khususnya ibu dan well as providing health education to the communities,
anak. particularly for women and children.
Pengelolaan | Management
Perseroan terus memperkuat kualitas sumber daya The Company continues to strengthen the quality of its
manusia dan layanan kesehatan melalui pendekatan human resources and healthcare services through an
yang terintegrasi. Pengembangan kompetensi karyawan integrated approach. Employee competency development
dilakukan secara berkelanjutan melalui program pelatihan is carried out sustainably through structured training and
dan pendidikan yang terstruktur, termasuk penguatan aspek education programs, including the enhancement of technical,
teknis, profesional, dan LST, di bawah koordinasi Direktorat professional, and ESG aspects, under the coordination of
Human Capital. Di sisi layanan, Perseroan menghadirkan the Human Capital Directorate. On the service side, the
inovasi digital OneBunda untuk mempermudah akses Company has introduced the OneBunda digital innovation
pasien terhadap informasi dan layanan di seluruh ekosistem to facilitate patient access to information and services across
Perseroan. Selain itu, evaluasi komprehensif terhadap its ecosystem. In addition, comprehensive evaluations of
pemasok dan mitra usaha dilakukan secara berkala oleh suppliers and business partners are conducted periodically by
Perseroan guna memastikan standar keselamatan pasien, the Company to ensure patient safety standards, regulatory
kepatuhan regulasi, serta penerapan prinsip LST dan HAM compliance, and the implementation of ESG principles and
di sepanjang rantai pasok. respect for human rights throughout the supply chain.
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Kesehatan,
TPB 9, 16 Keselamatan, dan Kesejahteraan di Tempat Kerja
Inovasi dan Kesehatan
Occupational Digital
Health, Safety, andyang Berkelanjutan.
Workplace Well-Being
Sustainable Digital Health and innovation.
Perhatian Utama | Key Focus
Kesehatan dan keselamatan di tempat kerja sebagai aspek Occupational health and safety as a vital aspect influencing
vital yang memengaruhi kualitas pelayanan kesehatan serta the quality of healthcare services and directly contributing
berkontribusi langsung terhadap kesehatan dan keselamatan to employees, medical personnel, and patient health and
karyawan, tenaga medis, serta pasien. safety.
Pengelolaan | Management
Kesehatan dan keselamatan kerja (K3) menjadi fokus Occupational Health and Safety (OHS) is a primary focus
utama Perseroan dalam memberikan pelayanan terbaik of the Company in delivering the best possible services to
bagi karyawan dan pasien. Perseroan menjaga lingkungan employees and patients. The Company maintains a clean,
rumah sakit agar selalu bersih, nyaman, aman, dan sehat. comfortable, safe, and healthy hospital environment. All
Setiap aktivitas operasional dilaksanakan secara cermat operational activities are carried out with due care and
dan beretika guna menjamin keselamatan semua pemangku ethical standards to ensure the safety of all stakeholders.
kepentingan.
The Company implements OHS in accordance with Articles
Perseroan mengimplementasikan K3 sesuai Pasal 35 dan 35 and 47 of PT Bundamedik Tbk’s Company Regulations
47 Peraturan Perusahaan PT Bundamedik Tbk Tahun 2023– for the 2023–2025 period, which was ratified through the
2025, yang telah mendapat pengesahan melalui Keputusan Decree of the Head of the Manpower, Transmigration, and
Kepala Dinas Tenaga Kerja, Transmigrasi, dan Energi Provinsi Energy Office of the DKI Jakarta Province No. e-2196 of
DKI Jakarta Nomor e-2196 Tahun 2023. Setiap rumah sakit 2023. Each hospital has an Occupational Health and Safety
memiliki unit K3RS yang dikelola oleh tenaga bersertifikasi Hospital Unit (K3RS) managed by certified personnel from
dari LSP yang diakui BNSP. Professional Certification Bodies (LSP) recognized by the
National Professional Certification Agency (BNSP).
Pengelolaan
TPB 9, 16 Limbah
Inovasi dan Kesehatan Digital yang Berkelanjutan.
Waste Management
Sustainable Digital Health and innovation.
Perhatian Utama | Key Focus
Mengelola limbah B3, medis dan non-medis, baik limbah cair Management of hazardous (B3), medical, and non-medical
maupun padat. waste, including liquid and solid waste.
Pengelolaan | Management
Pengelolaan limbah dilaksanakan melalui pemisahan limbah Waste management is carried out through the segregation
B3, medis, dan non-medis sesuai karakteristiknya, serta of hazardous (B3), medical, and non-medical waste
kerja sama dengan pihak ketiga berizin untuk pengangkutan according to their characteristics, as well as collaboration
dan pemusnahan. Pengawasan dilakukan melalui pencatatan with licensed third parties for transportation and disposal.
timbulan limbah dan evaluasi kepatuhan terhadap regulasi Oversight is conducted through the recording of waste
yang berlaku. Unit Kesehatan Lingkungan bertanggung generation and evaluation of compliance with applicable
jawab memantau kinerja, memeriksa kepatuhan, serta regulations. The Environmental Health Unit is responsible
melaporkan hasilnya secara berkala kepada Direktur Rumah for monitoring performance, ensuring compliance, and
Sakit melalui mekanisme manajemen mutu. Unit ini juga periodically reporting the results to the Hospital Director
memastikan standar dipenuhi dan pihak ketiga mengikuti through the quality management mechanism. This unit also
kebijakan yang berlaku. Selain itu, Perseroan secara rutin ensures that applicable standards are met and that third
menjalani audit lingkungan di bawah pengawasan Dinas parties comply with the relevant policies. In addition, the
Lingkungan Hidup. Company regularly undergoes environmental audits under
the supervision of the Environmental Agency.
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Manajemen
TPB 9, 16 Energi dan Emisi
Inovasi danEmission
Energy and Kesehatan Digital yang Berkelanjutan.
Management
Sustainable Digital Health and innovation.
Perhatian Utama | Key Focus
Efisiensi penggunaan energi dan reduksi emisi. Energy efficiency and emissions reduction.
Pengelolaan | Management
Komitmen Perseroan terhadap pelestarian lingkungan, The Company’s commitment to environmental conservation,
yang menjadi bagian dari perhatian terhadap kesehatan, which forms an integral part of its concern for public health,
ditunjukkan melalui peningkatan efisiensi energi, upaya is demonstrated through enhanced energy efficiency
pengurangan
TPB 13 emisi, serta pengelolaan limbah dan air dengan initiatives, emissions reduction efforts, and the responsible
prinsip tanggung jawab.
Pengelolaan Energi dan Emisi management of waste and water.
Energy and Emissions Management
Pengelolaan
TPB 9, 16 Air
Inovasi dan Kesehatan Digital yang Berkelanjutan.
Water Stewardship
Sustainable Digital Health and innovation.
Perhatian Utama | Key Focus
· Penggunaan air untuk kegiatan operasional. · Water usage for operational activities.
TPB 12
· Efisiensi penggunaan air. · Water use efficiency.
Pengelolaan Limbah
Waste Management
Pengelolaan | Management
Pengelolaan air dilakukan melalui pemantauan rutin konsumsi Water management is carried out through routine monitoring
dan kualitas air serta pengawasan operasional IPAL sesuai of water consumption and quality, as well as oversight of
baku mutu. Unit Kesehatan Lingkungan bertanggung jawab wastewater treatment plant (IPAL) operations in accordance
memantau kinerja, memeriksa kepatuhan, serta melaporkan with applicable quality standards. The Environmental
hasilnya secara berkala kepada Direktur Rumah Sakit melalui Health Unit is responsible for monitoring performance,
mekanisme manajemen mutu. ensuring compliance, and reporting the results periodically
to the Hospital Director through the quality management
mechanism.
Inovasi dan Kesehatan Teknologi yang Berkelanjutan
TPB 9, 16
Inovasi dan Health
Sustainable Kesehatan Digital and
Technology yangInnovation
Berkelanjutan.
Sustainable Digital Health and innovation.
Perhatian Utama | Key Focus
Inovasi alat medis. Medical device innovation.
Pengelolaan | Management
Perseroan mendorong adanya inovasi alat medis, dengan The Company promotes medical device innovation by
mengadopsi teknologi medis yang memenuhi standar adopting medical technologies that comply with applicable
keselamatan, mutu, dan perizinan yang berlaku. Setiap safety, quality, and licensing standards. Each piece of
peralatan dipastikan keamanannya untuk meningkatkan equipment is ensured for safety to enhance the quality of
mutu pelayanan kesehatan. healthcare services.
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Tentang Kami
About Us
Berawal sebagai klinik bersalin yang melayani kesehatan Established in 1973 as a maternity clinic serving women and
ibu dan anak pada tahun 1973, Perseroan terus children healthcare, the Company has continuously evolved
berkembang hingga menjadi penyedia layanan kesehatan into one of Indonesia’s leading healthcare service providers.
terkemuka di Indonesia. Perseroan menjadi perusahaan The Company became a publicly listed entity on July 6, 2021
terbuka pada 6 Juli 2021 dengan nama PT Bundamedik under the name PT Bundamedik Tbk. With more than five
Tbk. Pengalaman panjang selama lima dekade telah decades of experience, the Company has strengthened its
memperkokoh kemampuan Perseroan dalam memberikan capabilities in delivering reliable healthcare services to the
layanan kesehatan yang terpercaya bagi masyarakat communities, while consistently developing an integrated
dengan terus membangun ekosistem kesehatan yang healthcare ecosystem. The expansion of service coverage
terintegrasi. Perluasan cakupan layanan dicapai melalui has been achieved through the development of healthcare
perluasan fasilitas, langkah akuisisi yang tepat sasaran, facilities, targeted acquisitions, and enhanced collaboration
serta peningkatan kerja sama dengan berbagai mitra. Pada with strategic partners. By the end of 2025, the number
akhir tahun 2025, jumlah perusahaan asuransi yang menjadi of insurance companies partnering with the Company
mitra Perseroan meningkat dari 283 pada tahun 2024 increased from 283 in 2024 to 343 partners, consisting
menjadi 343 mitra, yang terdiri dari perusahaan asuransi of corporate insurers, state-owned enterprises, and other
korporasi, BUMN, maupun mitra lainnya. Peningkatan ini partners. This increase reflects the Company’s commitment
mencerminkan komitmen Perseroan dalam memperluas to expanding its strategic partnership network to enhance
jaringan kemitraan strategis guna meningkatkan akses access to and affordability of healthcare services for the
serta keterjangkauan layanan kesehatan bagi masyarakat. community. [2-1]
[2-1]
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Nama Perseroan [2-1] Tahun Berdiri Bidang Usaha [2-6]
Company Name Year of Establishment Business Activities
PT Bundamedik Tbk 13 April 1978 Aktivitas Rumah Sakit Swasta
April 13, 1978 Private Hospital Activities
Status Badan Hukum [2-1] Tanggal Pendaftaran Saham di Bursa Efek Indonesia
Legal Status Date of Share Listing on the Indonesia Stock Exchange
Perusahaan Terbuka 6 Juli 2021
Public Company July 6, 2021
Dasar Hukum Pendirian [2-1] Alamat dan Kontak [C.2] [2-1]
Legal Basis of Establishment Address and Contact
Akta Pendirian Perseroan Terbatas No. 21 tanggal 13 April Jl. Teuku Cik Ditiro No. 28, Menteng
1978, yang dibuat di hadapan Adlan Yulizar, S.H., Notaris di Jakarta Pusat, 10350
Jakarta Telepon I Phone: (+62 21) 31923344
Deed of Establishment of a Limited Liability Company No. 21 Faks I Fax: (+62 21) 31905915
dated 13 April 1978, made before Adlan Yulizar, S.H., Notary Surel I Email: corsec@bmhs.co.id
in Jakarta Situs Web I Website: www.bmhs.co.id
Perubahan Signifikan [C.6][2-6]
Significant Changes
Pada tahun 2025, Perseroan mengakuisisi 99,99% saham PT Medika Sejahtera Bersama (MSB).
In 2025, the Company acquired 99.99% PT Medika Sejahtera Bersama (MSB) shares.
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Visi, Misi, dan Nilai Budaya Keberlanjutan [C.1]
Vision, Mission and Sustainability Values
Visi
Vision
Menjadi grup layanan kesehatan yang berkelanjutan To become a sustainable healthcare group committed
dengan berkomitmen menciptakan nilai tambah dan to creating added value and innovation through a
inovasi melalui keseimbangan kinerja lingkungan, balance of environmental, social and governance
sosial, dan tata kelola untuk kesejahteraan bersama. performance for shared prosperity.
Misi
Mission
Untuk mencapai visi tersebut, Perseroan To achieve this vision, the Company follows a
mengimplementasikan rencana aksi keberlanjutan sustainability action plan that includes:
antara lain:
Mengembangkan layanan yang meningkatkan, Developing services that improve, maintain
1 1
mempertahankan, dan memulihkan kondisi and restore health conditions while taking
kesehatan dengan memperhatikan kelestarian environmental sustainability into account.
lingkungan.
2 Meningkatkan kualitas kehidupan dengan 2 Improving the quality of life with professional
sumber daya tenaga medis profesional medical resources.
3 Menerapkan manajemen bisnis yang efisien, 3 Implementing efficient, ethical and innovative
etis, dan inovatif dengan kesimbangan aspek business management with a balance
finansial, lingkungan, sosial, dan tata kelola. between financial, environmental, social and
governance aspects.
4 Meningkatkan peran aktif pemangku 4 Increasing the active role of stakeholders
kepentingan dalam kualitas, keterampilan, dan in quality, skills and responsibility to ensure
tanggung jawab untuk memastikan layanan sustainable health services.
kesehatan yang berkelanjutan.
Informasi lebih lanjut mengenai Visi dan Misi Perseroan dapat dilihat pada Laporan Tahunan 2025 dan situs web
resmi Perseroan https://www.bmhs.co.id/about/vision-mission/
Further information regarding the Company’s Vision and Mission can be found in the 2025 Annual Report and on the
Company’s website https://www.bmhs.co.id/about/vision-mission/
Laporan Keberlanjutan | Sustainability Report 2025 | 29
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Nilai Budaya Keberlanjutan [F.1]
Sustainability Culture Values
Sepanjang 2025, PT Bundamedik Tbk dan seluruh In 2025, PT Bundamedik Tbk and all of its subsidiaries
anak usahanya terus mendorong penguatan nilai dan consistently strengthened the Company’s values and
budaya perusahaan yang terangkum dalam Corporate culture known as the Corporate Values 5C (Compassion,
Values 5C (Compassion, Competence, Change Competence, Change Agility, Collaboration, and Create
Agility, Collaboration, Create Innovation). Perseroan Innovation). The Company implemented a number of
mengimplementasikan sejumlah inisiatif dan program strategic initiatives and programs to internalize and
strategis guna menghayati serta menerapkan budaya apply these values across the organization. These
tersebut. Inisiatif yang dimaksud, meliputi: initiatives included:
1 Melakukan peninjauan dan penilaian proses 1 Reviewing and assessing the implementation
implementasi Corporate Values (5C Check- of Corporate Values through the ‘5C Check-in’
in) di seluruh Unit dan Anak Usaha Perseroan. across all Company units and subsidiaries.
2 Memberikan pelatihan mengenai nilai-nilai 2 Providing training on corporate cultural values
budaya Perseroan kepada seluruh karyawan. to all employees.
3 Membuat Task Force Culture & Employee 3 Establishing a Culture & Employee
Engagement serta menunjuk perwakilan Engagement Task Force and appointing
karyawan sebagai 5C Champion. employee representatives as 5C Champions.
4 Menyelenggarakan town hall meeting (Leaders 4 Organized a town hall meeting (Leaders
Forum) untuk seluruh manajemen dan Forum) for all management and leadership of
pimpinan Perseroan. the Company.
5 Menyelenggarakan 5C Talks untuk para 5 Hosting the 5C Talks for Company leaders.
pimpinan Perseroan.
6 Memperkuat budaya perusahaan melalui 6 Reinforcing corporate culture through various
berbagai artefak, program, dan kampanye artifacts, programs, and campaigns centered
mengenai Corporate Values 5C. on the 5C Corporate Values.
7 Mengintegrasikan keterlibatan karyawan 7 Integrating employee engagement in the
dalam pelaksanaan program LST dan implementation of ESG programs and
kampanye keberlanjutan. sustainability campaigns.
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Sekilas Perseroan [C-3][2-1]
Company Overview
Upaya ekspansi yang berkelanjutan telah memperkuat Continuous expansion efforts have strengthened the
kehadiran Perseroan dalam menyediakan layanan Company’s presence in delivering healthcare services
kesehatan di Indonesia. Saat ini, ekosistem BMHS yang across Indonesia. Currently, the BMHS ecosystem,
terdiri dari rumah sakit, klinik, klinik IVF, dan laboratorium comprising hospitals, clinics, IVF clinics, and laboratories
telah menjangkau 15 kota di seluruh Indonesia. has reached 15 cities nationwide.
Wilayah Operasional
Operational Areas
BATAM
PEKANBARU TANGERANG SELATAN PONTIANAK MAKASSAR
TANGERANG
JAKARTA
BEKASI
PADANG SURABAYA
DEPOK
PALEMBANG
DENPASAR
BANDUNG
YOGYAKARTA
10 11 37 >3.000 96
Rumah Sakit Klinik IVF Laboratorium Klinik Pintar Jaringan Klinik
Fertilitas Indonesia
Hospitals IVF Clinics Laboratories Klinik Pintar (KFI)
+ 1 Klinik | Clinic Fertility Clinics
Network (KFI)
i
Informasi lebih detail terkait wilayah operasional Perseroan dapat diakses pada Laporan
Tahunan PT Bundamedik Tbk 2025.
More detailed information concerning the Company’s operational footprint is available in the
2025 Annual Report of PT Bundamedik Tbk.
Laporan Keberlanjutan | Sustainability Report 2025 | 31
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Komposisi Kepemilikan Saham per 31 Desember 2025 [C-3][2-1]
Shareholding Composition as of December 31, 2025
PT Bunda Investama Indonesia | 57,37%
Masyarakat | Public | 28,66%
Ivan Rizal Sini | 3,24%
Mesha Rizal Sini | 3,24%
Rito Alam Rizal Sini | 3,24%
Renobulan Rizal Sini Suheimi | 2,42%
Ietje Ika Rizal Sini| 1,83%
Skala Usaha [C.3][2-6]
Business Scale
Uraian Satuan
2025 2024 2023
Description Unit
Total Aset
4.016,43 3.446,36 3.083,16
Total Assets
Rp miliar
Total Liabilitas
IDR billion 1.621,92 1.298,63 1.283,13
Total Liabilities
Laba Bersih | Net Profit 29,67 18,90 16,23
Jumlah Karyawan Orang
3.191 3.234 3.156
Total of Employees People
Kegiatan Usaha [C.4][2-6]
Business Activities
Perseroan menjalankan kegiatan utamanya di sektor The Company conducts its primary operations in the
layanan kesehatan dengan mengoperasikan rumah sakit healthcare services sector by operating hospitals and clinics
dan klinik di bawah jaringan RS Bunda Grup yang hadir di under the Bunda Group Hospital network, which is spread
berbagai wilayah. Fasilitas tersebut, meliputi RSIA Bunda across several regions in Indonesia. These facilities include
Jakarta, RSU Bunda Jakarta, RSU Bunda Margonda, RSIA Bunda Jakarta Women and Children Hospital, Bunda
Bunda Ciputat, RSU Bunda Padang, RSU Citra Harapan, Jakarta Hospital, Bunda Margonda Hospital, Bunda Ciputat
RSIA Az Zahra Palembang, RSIA Pusura Tegalsari, RSIA Women and Children Hospital, Bunda Padang Hospital,
Bunda Denpasar, RSJP Paramarta, serta Bunda Clinic MRT Citra Harapan Hospital, Az Zahra Palembang Women and
Dukuh Atas. Di samping itu, Perseroan juga membawahi Children Hospital, Pusura Tegalsari Women and Children
sejumlah anak usaha lainnya sebagai berikut: Hospital, Bunda Denpasar Women and Children Hospital,
Paramarta Cardiovascular Hospital and Bunda Clinic MRT
Dukuh Atas. In addition, the Company also oversees several
other subsidiaries as follows:
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Anak Usaha Penjelasan
Subsidiary Description
· Pengembangan klinik fertilitas yang berhasil meningkatkan jumlah pasien yang
berpartisipasi dalam program bayi tabung setiap tahunnya.
· Tersedia 11 Klinik Morula IVF Indonesia
PT Morula Indonesia
· Development of fertility clinics that have successfully increased the total of patients
participating in in vitro fertilization (IVF) programs each year.
· Operates 11 Morula IVF Indonesia clinics
· Layanan laboratorium berkualitas tinggi dan andal, meliputi Clinical Laboratory, Genomics
Laboratory (NIPT, PGT-A, PGT-M, Circle DNA), Homecare Diagnos, dan Pemeriksaan
SARS – Cov – 2, Pemeriksaan Patologi Anatomi, Pemeriksaan Mikrobiologi & Layanan
Riset Diagnos
· Terletak di Jakarta, Tangerang, Bekasi, Depok, Bandung, Surabaya, Brebes, Padang,
PT Diagnos Laboratorium Makassar, Palembang, Pekanbaru, Bali, Denpasar, dan Batam
Utama Tbk · Provision of high-quality and reliable laboratory services, including Clinical Laboratory,
Genomics Laboratory (NIPT, PGT-A, PGT-M, Circle DNA), Diagnos Homecare, SARS-CoV-2
testing, Anatomical Pathology examinations, Microbiology testing, and Diagnos Research
Services
· Operates in Jakarta, Tangerang, Bekasi, Depok, Bandung, Surabaya, Brebes, Padang,
Makassar, Palembang, Pekanbaru, Bali, Denpasar, and Batam
· Konsisten bekerja sama dengan industri farmasi dan obat kesehatan domestik dan
internasional
· Distributor obat dan alat kesehatan yang memiliki izin operasional dan juga memiliki
sertifikat Cara Distribusi Obat yang Baik (CDOB) dan Cara Distribusi Alat Kesehatan yang
Baik (CDAKB)
· Integrasi berkelanjutan antara tim pemasaran, pelayanan, dan ketersediaan stok.
PT Bunda Global Pharma
· Consistent collaboration with domestic and international pharmaceutical and healthcare
product industries
· Licensed distributor of pharmaceuticals and medical devices, holding Good Distribution
Practice for Pharmaceuticals (CDOB) and Good Distribution Practice for Medical Devices
(CDAKB) certifications
· Continuous integration among marketing, service, and inventory availability teams
· Layanan evakuasi medis untuk pasien kritis yang membutuhkan transportasi aman dan
cepat oleh tim medis profesional
· Layanan rujukan untuk pasien bayi, anak, dan dewasa di dalam negeri dan di luar negeri
PT Emergency Response dengan ambulans darat atau udara
Indonesia · Medical evacuation services for critical patients requiring safe and rapid transportation by
professional medical teams
· Referral services for neonatal, pediatric, and adult patients domestically and internationally,
using ground or air ambulances
Pelatihan keperawatan yang mencakup layanan termasuk Pelatihan Basic Trauma Cardiac
Life Support (BTCLS), Pelatihan Advanced Cardiac Life Support (ACLS), Pelatihan Perawat
Anestesi, Pelatihan Preceptorship, Pelatihan Asesor, Pelatihan Laparoskopi, dan Pelatihan
PT BMHS Diklat
Babysitter
Indonesia
Nursing education and training services, including Basic Trauma Cardiac Life Support (BTCLS),
Advanced Cardiac Life Support (ACLS), Anesthesia Nursing Training, Preceptorship Training,
Assessor Training, Laparoscopy Training, and Babysitter Training programs
Pemeliharaan kesehatan gigi dengan inovasi teknologi yang unggul di RSU Bunda Jakarta.
PT Prima Dental Medika Dental healthcare services supported by advanced technological innovations at Bunda Jakarta
Hospital
Layanan akomodasi melalui Daima Norwood Menteng yang berlokasi di Menteng, Jakarta
Pusat, serta memfasilitasi dan mempromosikan industri perjalanan kesehatan (medical tourism)
di dalam ekosistem BMHS, baik di tingkat nasional maupun internasional
PT Bunda Medika Wisesa
PT Bunda Medika Wisesa provides accommodation services through Daima Norwood
Menteng, located in Menteng, Central Jakarta, and facilitates and promotes the medical
tourism industry within the BMHS ecosystem, both nationally and internationally
Konsultan manajemen layanan klinik fisioterapi
PT Sasana Mitra Bunda
Management consultancy services for physiotherapy clinic operations
Bergerak di bidang rumah sakit swasta
PT Bunda Medika Bekasi
Engaged in the private hospital sector
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Anak Usaha Penjelasan
Subsidiary Description
Bergerak di bidang klinik swasta
PT Bunda Medika Klinik
Engaged in the private clinic sector
Bergerak di bidang properti
PT Bunda Graha Properti
Engaged in the property sector
Bergerak di bidang konsultan manajemen layanan ultrasonografi (USG)
PT Visiscan Indonesia
Engaged in management consultancy services for ultrasonography (USG) services
i
Informasi lebih detail terkait seluruh kegiatan usaha Perseroan, dapat merujuk pada Laporan
Tahunan PT Bundamedik Tbk Tahun 2025.
More detailed information regarding all of the Company’s business activities can be found in the
2025 Annual Report of PT Bundamedik Tbk.
Speciality
Hospital IVF Clinic Diagnostic Lab Medical
Evacuation
Hospitals
Pharmacy
BIC Medical Medical Training
Clinics Tourism Dental Clinics Program &
Research
34 | Laporan Keberlanjutan | Sustainability Report 2025
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Keanggotaan Asosiasi dan Sertifikasi [C.5][2-28]
Association Memberships and Certifications
Asosiasi Associations
Dalam rangka mengikuti dinamika regulasi serta inovasi di To stay aligned with regulatory developments and innovations
sektor kesehatan, Perseroan mengambil peran aktif dengan in the healthcare sector, the Company actively participates in
bergabung dan terlibat dalam sejumlah asosiasi berikut: and maintains membership in the following associations:
1. Ikatan Rumah Sakit Jakarta Metropolitan 1. Jakarta Metropolitan Hospital Association
2. Persatuan Pemilik Rumah Sakit Swasta Nasional 2. Indonesian Private Hospital Owners Association
3. Perhimpunan Rumah Sakit Seluruh Indonesia 3. Indonesian Hospital Association
4. Asosiasi Rumah Sakit Swasta Indonesia 4. Indonesian Private Hospital Association
5. Asosiasi Emiten Indonesia 5. Indonesian Listed Companies Association
6. Indonesian Corporate Secretary Association 6. Indonesian Corporate Secretary Association
7. Perhimpunan Fertilitas In Vitro Indonesia 7. Indonesian In Vitro Fertilization Association
Di samping keanggotaannya dalam berbagai asosiasi, In addition to its membership in these associations, the
Perseroan juga memperkuat mutu layanan dengan Company also strengthens its service quality by ensuring
memastikan tenaga kesehatannya memiliki sertifikasi that its healthcare professionals hold relevant competency
kompetensi sehingga pelayanan yang diberikan tetap certifications, thereby maintaining high-quality and reliable
unggul dan berkualitas bagi seluruh pasien. healthcare services for all patients.
Sertifikasi Penerima Masa Berlaku
Certification Recipient Validity Period
22 Februari 2027
ISO 15189:2012 PT Diagnos Laboratorium Utama Tbk
February 22, 2027
PT Diagnos Laboratorium Utama Tbk
06 November 2025 - 05 November 2028
ISO 45001:2018 (Jakarta Pusat, Denpasar, Padang Selatan,
November 06, 2025 - November 05, 2027
Tangerang Selatan)
PT Diagnos Laboratorium Utama Tbk
6 November 2025 - 05 November 2028
ISO 9001:2015 (Jakarta Pusat, Denpasar, Padang Selatan,
November 06, 2025 - November 05, 2028
Tangerang Selatan)
Reproductive Technology
Morula IVF Surabaya (MIS) 18 Desember 2025 - 31 Desember 2026
Accreditation Committee
Morula IVF Jakarta (MIJ) December 18, 2025 - December 31, 2026
(RTAC)
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Sertifikasi Penerima Masa Berlaku
Certification Recipient Validity Period
Akreditasi Rumah Sakit RSIA Bunda Jakarta 07 Maret 2023 - 20 Februari 2027
Tingkat Paripurna RSU Bunda Jakarta 08 Mei 2023 - 12 Maret 2027
Paripurna (Full) Hospital RSU Bunda Margonda 12 Juni 2023 - 24 Januari 2027
Accreditation RSU Bunda Padang 22 Februari 2023 - 31 Januari 2027
RSIA Bunda Ciputat 20 Maret 2023 - 27 Februari 2027
RSIA Az Zahra Palembang 8 Februari 2023 - 24 Januari 2027
RSU Citra Harapan 20 Maret 2023 - 5 Maret 2027
RSIA Bunda Denpasar 16 Februari 2024 - 08 Januari 2028
RSIA Pusura Tegalsari 21 Juni 2024 - 26 Mei 2028
Bunda Jakarta Women and Children March 7, 2023 - February 20, 2027
Hospital May 8, 2023 - March 12, 2027
Bunda Jakarta Hospital June 12, 2023 - January 24, 2027
Bunda Margonda Hospital February 22, 2023 - January 31, 2027
Bunda Padang Hospital March 20, 2023 - February 27, 2027
Bunda Ciputat Women and Children February 8, 2023 - January 24, 2027
Hospital March 20, 2023 - March 5, 2027
Az Zahra Palembang Women and Children February 16, 2024 - January 8, 2028
Hospital June 21, 2024 - May 26, 2028
Citra Harapan Hospital
Bunda Denpasar Women and Children
Hospital
Pusura Tegalsari Women and Children
Hospital
Karyawan Perseroan [C.3][2-7][2-8]
Employees of the Company
Pada tahun 2025, Perseroan memiliki total 3.191 karyawan, In 2025, the Company employed a total of 3,191 employees,
terdiri atas 1.658 karyawan tetap dan 1.533 karyawan consisting of 1,658 permanent employees and 1,533 non-
kontrak, serta 329 karyawan alih daya. Perseroan juga contract employees, and 329 outsourced workers. The
bekerja sama dengan 559 dokter spesialis, yang meningkat Company also collaborated with 559 specialist doctors,
15,5 % dibandingkan tahun sebelumnya. Jumlah karyawan representing an increase of 15.5% compared to the previous
baru selama tahun tersebut mencapai 735 orang (234 year. During the year, the total of new employees reached 735
laki-laki dan 501 perempuan) dengan tingkat perekrutan individuals (234 male and 501 female), with a new employee
karyawan baru (rate of new employee hires) sebesar 23,03%. hiring rate of 23.03%. While, the employee turnover rate was
Sementara itu, tingkat turnover tercatat sebesar 13,3%, recorded at 13.3% with 427 employees leaving due to due to
dengan 427 karyawan keluar karena mengundurkan diri voluntary resignation. [401-1]
secara sukarela. [401-1]
Informasi mengenai perubahan operasional yang Information regarding significant operational changes was
berdampak besar disampaikan Perseroan kepada karyawan communicated by the Company to its employees through
melalui forum Town Hall. [402-1] Town Hall forums. [402-1]
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Karyawan berdasarkan Jenis Kelamin (Orang)
Employees by Gender (People)
3.234
3.191 3.156
2.441 2.455
2.369
787
750 779
2025 2024 2023 2025 2024 2023 2025 2024 2023
Laki-laki | Male Perempuan | Female Total
Laki-laki Perempuan
Karyawan berdasarkan Jabatan dan Jenis Kelamin (Orang)
Employees by Position and Gender (People)
2.563
2.563
2.053 2.108
510 529 539
349 500
190 193 307 55 73
25 30 38 35
2025 Total 2024 Total 2025 Total 2024 Total 2025 Total 2024 Total
Entry-level Mid-level Senior-level
3.191 3.234
2.441 2.455
779
750
25 34 24
9 19
5
2025 Total 2024 Total 2025 Total 2024 Total
Executive-level Total
Laki-laki Perempuan
Keterangan | Notes:
Pada tahun 2023, jumlah karyawan berdasarkan jabatan dibagi berdasarkan komisaris 5; Direktur 5; Head Division 58; Departement Head & Specialist 164; Unit
Head & Jr. Specialist 346; Staf Lainnya 2.361; Dokter Umum 194.
In 2023, the total of employees by position included: 5 Commissioners; 5 Directors; 58 Division Heads; 164 Departement Heads & Specialists: 346 Unit Heads &
Junior Specialist; 2.361 Other Staff; and 194 General Practitioners.
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Karyawan berdasarkan Kelompok Usia dan Jenis Kelamin (Orang)
Employees by Age and Gender (People)
1.943 1.988
1.519 1.552
764
550 482 700
239 280 423 436 218
173 202 41 214
29
2025 Total 2024 Total 2025 Total 2024 Total 2025 Total 2024 Total
<25 tahun | year ≥25 s.d. ≥35 tahun | year ≥35 s.d. ≥45 tahun | year
3.191 3.234
2.441 2.455
779
750
191 272
81 82 175 255
10 9
2 8 2 7
2025 Total 2024 Total 2025 Total 2024 Total 2025 Total 2024 Total
≥45 s.d. ≥60 tahun | year ≥60 tahun | year Total
Laki-laki Perempuan
Keterangan | Notes:
Pada tahun 2023, karyawan berdasarkan kelompok usia <25 tahun sebanyak 402; 26-45 tahun sebanyak 2,499; 46-55 tahun sebanyak 231; >55 tahun sebanyak 24.
In 2023, employees by age group included: 402 employees aged under 25 years; 2,499 employees aged 26-45 years, 231 employees aged 46-55 years; and 24
employees aged over 55 years.
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Komposisi Karyawan Baru Berdasarkan Wilayah dan Jenis Kelamin (Orang) [401-1]
Composition of New Employees by Region and Gender (People)
18-24 Tahun | Years 25 – 35 Tahun | Years 46 – 55 Tahun | Years >55 Tahun | Years
Total
Old Old Old Old
Region
Laki- Laki- Laki- Laki- Laki-
Perempuan Perempuan Perempuan Perempuan Perempuan
laki laki laki laki laki
Female Female Female Female Female
Male Male Male Male Male
Jakarta 16 33 60 111 24 24 0 0 67 103
Bekasi 1 19 13 29 3 2 0 0 17 47
Depok 0 13 14 33 4 3 0 1 10 42
Tangerang
2 5 9 14 3 7 0 0 7 19
Selatan
Palembang 4 11 6 16 2 1 0 0 12 26
Padang 3 12 16 46 2 8 0 1 11 44
Denpasar 6 27 14 27 3 2 0 0 15 38
Yogyakarta 0 3 0 0 0 2 0 0 0 0
Surabaya 0 5 8 11 0 1 0 0 6 9
Makassar 1 6 6 9 2 3 0 0 0 0
Bandung 1 1 0 3 1 0 0 0 0 0
Brebes 0 3 1 1 0 0 0 0 0 0
Pekanbaru 0 1 1 4 0 0 0 0 0 0
Batam 0 0 5 3 3 0 0 0 0 0
Total 34 139 153 307 47 53 0 2 234 501
Tingkat perekrutan karyawan baru | Rate of new employee hires 23,03%.
Tingkat Perputaran (Turnover) Karyawan Berdasarkan Jenis Kelamin (Orang) [401-1]
Employee Turnover Rate Based on Gender (People)
18-24 Tahun | Years 25 – 35 Tahun | 46 – 55 Tahun | >55 Tahun | Years
Total
Old Years Old Years Old Old
Region
Laki- Laki- Laki- Laki- Laki-
Perempuan Perempuan Perempuan Perempuan Perempuan
laki laki laki laki laki
Female Female Female Female Female
Male Male Male Male Male
Jakarta 4 8 33 108 15 15 0 0 52 131
Bekasi 0 2 8 13 3 3 0 0 11 18
Depok 0 6 5 33 2 4 0 0 7 43
Tangerang
1 0 6 14 3 3 0 0 10 17
Selatan
Palembang 2 0 2 12 0 0 0 0 4 12
Padang 0 4 8 27 2 0 0 0 10 31
Denpasar 3 8 4 23 1 2 0 0 8 33
Yogyakarta 0 0 2 2 0 0 0 0 2 2
Surabaya 0 1 5 10 0 1 0 0 5 12
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18-24 Tahun | Years 25 – 35 Tahun | 46 – 55 Tahun | >55 Tahun | Years
Total
Old Years Old Years Old Old
Region
Laki- Laki- Laki- Laki- Laki-
Perempuan Perempuan Perempuan Perempuan Perempuan
laki laki laki laki laki
Female Female Female Female Female
Male Male Male Male Male
Makassar 0 0 0 3 0 0 0 0 0 3
Bandung 0 0 0 2 0 0 0 0 0 2
Brebes 0 1 1 1 0 0 0 0 1 2
Pekanbaru 0 0 0 0 0 0 0 0 0 0
Batam 0 0 5 2 1 3 0 0 6 5
Total 10 30 79 250 27 31 0 0 116 311
Tingkat perputaran karyawan | Rate of employee turnover 13.3%
Karyawan berdasarkan Tingkat Pendidikan dan Jenis Kelamin (Orang)
Employees by Education Level and Gender (People)
2025 2024
Uraian
Description Laki-laki Perempuan Laki-laki Perempuan
Total Total
Male Female Male Female
SMA dan Sederajat
167 102 269 192 113 305
High School and Equivalent
Diploma 162 950 1.112 172 1.013 1.185
Strata 1
356 1.278 1.634 360 1.223 1.583
Bachelor’s Degree
Pascasarjana
65 111 176 55 106 161
Postgraduate
Total 750 2.441 3.191 779 2.455 3.234
Keterangan | Note:
Pada tahun 2023, karyawan berdasarkan pendidikan tingkat SMA dan sederajat berjumlah 343; Diploma berjumlah 1.262; Strata 1 berjumlah 1.414; Pascasarjana
berjumlah 137.
In 2023, employees by education level included: 343 employees with senior high school education or equivalent; 1,262 employees with a diploma degree; 1,414
employees with a bachelor’s degree; and 137 employees with a postgraduate degree.
Karyawan berdasarkan Status Ketenagakerjaan dan Wilayah Kerja (Orang)
Employees by Employment Status and Work Location (People)
Karyawan Tetap Karyawan Tidak Tetap
Total
Lokasi
Permanent Employees Contract Employees
Location
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Male Female Male Female Male Female
Jakarta 183 528 183 403 366 931
Bekasi 15 65 28 120 43 185
Depok 43 229 56 153 99 382
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Karyawan Tetap Karyawan Tidak Tetap
Total
Lokasi
Permanent Employees Contract Employees
Location
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Male Female Male Female Male Female
Tangerang Selatan 8 46 21 78 29 124
Palembang 4 13 19 91 23 104
Padang 51 284 32 138 83 422
Denpasar 46 107 10 38 56 145
Yogyakarta 3 5 3 11 6 16
Surabaya 3 6 11 49 14 55
Makassar 1 6 13 31 14 37
Bandung 1 5 4 12 5 17
Brebes 0 0 1 6 1 6
Pekanbaru 0 3 1 2 1 5
Batam 2 1 9 10 11 11
Total 360 1298 391 1.142 751 2.440
Keterangan | Note:
Pada tahun 2024, jumlah karyawan tetap laki-laki sebanyak 338 dan perempuan 1.241, sementara jumlah karyawan tidak tetap laki-laki sebanyak 441 dan
perempuan 1.214.
In 2024, the total of permanent employees included: 338 males and 1,241 females, while non-permanent employees comprised 441 males and 1,214 females.
Laporan Keberlanjutan | Sustainability Report 2025 | 41
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Mendorong Praktik Bisnis yang Adil dan Berkelanjutan Promoting Fair and Sustainable Business Practices Perseroan berkomitmen membangun Governansi Korporat yang berintegritas dan bertanggung jawab, dengan menempatkan etika, transparansi, serta keberlanjutan nilai jangka panjang sebagai fondasi dalam setiap pengambilan keputusan. The Company is committed to fostering Corporate Governance grounded in integrity and accountability, placing ethics, transparency, and long-term value creation at the core of every decision-making process. 42 | Laporan Keberlanjutan | Sustainability Report 2025
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Governansi Korporat yang Baik
Good Corporate Governance
PT Bundamedik Tbk menerapkan kerangka Governansi PT Bundamedik Tbk has an integrated Corporate
Korporat yang terintegrasi untuk memastikan pengelolaan Governance framework to ensure credible, accountable,
perusahaan yang kredibel, akuntabel, dan berkelanjutan. and sustainable company management. The implementation
Penerapan tata kelola tersebut didukung oleh struktur, of this governance is supported by structures, policies, and
kebijakan, dan prinsip yang menjadi pedoman dalam principles that serve as guidelines for decision-making and
pengambilan keputusan serta interaksi dengan seluruh interactions with all stakeholders.
pemangku kepentingan.
Pada 2025, kami melakukan pengukuran penerapan GCG In 2025, we measured the GCG implementation with an
dengan external assesor sesuai dengan indikator Pedoman external assessor in accordance with the indicators of the
Umum Governansi Korporat Indonesia (PUGKI) dengan Indonesian General Corporate Governance Guidelines
skor 96,3 dengan kategori Sangat Baik serta Asean (PUGKI), achieving a score of 96.3 and a rating of Sangat
Corporate Governance Scorecard (ACGS) dengan skor Baik as well as the ASEAN Corporate Governance
106,50 dengan kategori Leadership in Corporate Governance. Scorecard (ACGS), achieving a score of 106.50 and a
Selain itu, Perusahaan menyelenggarakan BMHS GCG Fest rating of Leadership in Corporate Governance. In addition,
pada Oktober 2025 yang merupakan agenda rutin bekerja the Company held a BMHS GCG Fest in October 2025,
sama dengan lintas Direktorat, Anak Usaha dan Unit which is a regular agenda in collaboration with various
Usaha. Topik yang diangkat berkaitan dengan implementasi Directorates, Subsidiaries, and Business Units. The topics
Governansi Korporat seperti GCG Strategic Planning, raised were related to the implementation of Corporate
Anti Korupsi, Anti-Fraud, Keterbukaan Informasi, Cyber Governance, such as GCG Strategic Planning, Anti-
Security, Equity, Diversity & Inclusion, Hospital Bylaws Corruption, Anti-Fraud, Information Disclosure, Cyber
hingga pelaksanaan Pedoman Pengadaan Barang dan Jasa Security, Equity, Diversity & Inclusion, Hospital Bylaws and
di BMHS Group. the implementation of BMHS Group's Guidelines for the
Procurement of Goods and Services.
Perseroan memastikan kepatuhan terhadap seluruh The Company ensures compliance with all applicable
peraturan dan ketentuan yang berlaku. Sepanjang tahun rules and regulations. Throughout 2025, the Company
2025, Perseroan dikenakan sanksi terkait keterlambatan incurred penalties related to late of report submissions, all
penyampaian laporan serta telah ditindaklanjuti dan of which have been subsequently addressed and resolved.
diselesaikan. Informasi mengenai RUPS, keberagaman Information regarding the GMS, the diversity in the
anggota Direksi dan Dewan Komisaris beserta fungsi members of the Board of Directors and Board of
pendukungnya, mekanisme penetapan remunerasi, Commissioners and their supporting functions, the
tugas dan tanggung jawab, proses nominasi dan remuneration determination mechanism, duties and
remunerasi, penilaian kinerja, kebijakan terkait konflik responsibilities, the nomination and remuneration process,
kepentingan, pembahasan isu material, serta total performance appraisal, policies related to conflicts of
kompensasi tahunan Direksi dan Dewan Komisaris interest, discussion of material issues, and the total annual
tercantum dalam Laporan Tahunan Perseroan. [2-9][2-10] compensation of the Board of Directors and Board of
[2-11][2-12][2-15][2-16][2-18][2-19][2- 20][2-21][2-27] Commissioners are included in the Company's Annual
Report. [2-9][2-10][2-11][2-12][2-15][2-16][2-18][2-19][2- 20][2-21][2-27]
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Struktur Tata Kelola Keberlanjutan [E.1][2-9]
Sustainability Governance Structure
Struktur organisasi Perseroan menempatkan Direksi sebagai The Company's organizational structure places the
pihak yang bertanggung jawab atas pengelolaan kegiatan Board of Directors as the party responsible for managing
operasional, termasuk kinerja LST. Dewan Komisaris operational activities, including ESG performance. The
menjalankan fungsi pengawasan terhadap pelaksanaan Board of Commissioners performs a oversight function over
tugas Direksi. Pemegang saham melalui Rapat Umum the implementation of the Board of Directors' duties. The
Pemegang Saham (RUPS) merupakan organ tata kelola shareholders, through the General Meeting of Shareholders
tertinggi, yang memiliki kewenangan untuk mengangkat dan (GMS), constitute the highest governance body, which has
memberhentikan anggota Direksi dan Dewan Komisaris. the authority to appoint and dismiss members of the Board of
Dalam menjalankan tugasnya, Direksi dan Dewan Komisaris Directors and Board of Commissioners. In carrying out their
didukung oleh komite-komite terkait. [2-11] duties, the Board of Directors and Board of Commissioners
are supported by relevant committees. [2-11]
General Meeting of Shareholders
Board of Commissioner
Committees
• Audit
• Remuneration & Compensation
• GCG & Risk Management
• Investment
President Director
Corporate Strategic Planning Committees
& Investor Relation • Procurement
Corporate Internal Audit Corporate Secretary
Project Management Office
Risk & Sustainability
Company Management (Corporate and Business Units)
Secara operasional, pengelolaan kinerja dan dampak Operationally, the management of sustainability performance
keberlanjutan dikoordinasikan oleh Divisi Risk & Sustainability and impacts is coordinated by the Risk & Sustainability Division
yang berada di bawah Direktorat Corporate Secretary. under the Corporate Secretary Directorate. This department
Departemen ini bertanggung jawab dalam perumusan is responsible for formulating strategies, developing policies,
strategi, penyusunan kebijakan, pengembangan program, designing programs, monitoring progress, and reporting the
pemantauan capaian, serta pelaporan kinerja LST Perseroan. Company’s ESG performance.
44 | Laporan Keberlanjutan | Sustainability Report 2025
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Untuk memastikan implementasi yang terintegrasi di seluruh To ensure integrated implementation across the organization,
organisasi, Perseroan telah membentuk Tim Keberlanjutan the Company has established a Sustainability Team comprising
yang terdiri dari perwakilan setiap direktorat/divisi, anak representatives from each directorate/division, subsidiaries,
usaha serta unit rumah sakit dan klinik. Tim ini memiliki and hospital and clinic units. The team is responsible for
tanggung jawab untuk mengoordinasikan pelaksanaan coordinating the implementation of sustainability programs
program dan pengelolaan kinerja keberlanjutan pada aspek and managing performance across economic, social, and
ekonomi, sosial, dan lingkungan sesuai dengan fungsi masing- environmental aspects in accordance with the roles of each
masing unit kerja, termasuk dalam proses pengumpulan data, work unit. This includes supporting data collection processes,
evaluasi kinerja, serta tindak lanjut perbaikan berkelanjutan. performance evaluation, and follow-up actions for continuous
improvement.
Seluruh unit kerja menyampaikan laporan kinerja All work units submit periodic sustainability performance
keberlanjutan secara berkala kepada Direksi melalui reports to the Board of Directors through the Risk &
Divisi Risk & Sustainability. Direksi melakukan evaluasi Sustainability Departement. The Board of Directors evaluates
atas capaian, risiko, dan dampak keberlanjutan, yang sustainability achievements, risks, and impacts, which are
selanjutnya berada dalam pengawasan Dewan Komisaris. subsequently overseen by the Board of Commissioners.
Proses peninjauan kinerja dan dampak keberlanjutan The review of sustainability performance and impacts also
juga melibatkan pemangku kepentingan terkait serta involves relevant stakeholders and considers the Sustainable
mempertimbangkan Tujuan Pembangunan Berkelanjutan Development Goals (SDGs) as a reference in updating the
(TPB) sebagai acuan dalam pembaruan strategi dan program. Company’s strategies and programs. [2-12][2-13][2-16][2- 22]
[2-12][2-13][2-16][2-22]
Manajemen Risiko Keberlanjutan [E.3]
Sustainability Risk Management
Perseroan melakukan pengelolaan risiko dengan melibatkan The Company implements risk management by involving
seluruh unit kerja. Implementasi pengelolaan manajemen all work units. The implementation of this risk management
risiko tersebut merupakan tanggung jawab Corporate process is the responsibility of the Corporate Risk
Risk Management dengan dukungan Risk Champion. Management function, supported by Risk Champions. This
Mekanisme tersebut dilakukan untuk memastikan bahwa mechanism is intended to ensure that all potential risks
seluruh potensi risiko dapat dikelola secara efektif dan are managed effectively and sustainably. In line with this
berkelanjutan. Sejalan dengan hal tersebut, Perseroan approach, the Company also considers climate change
turut mempertimbangkan risiko perubahan iklim yang related risks that may have potential financial implications,
berpotensi menimbulkan implikasi finansial, baik melalui including operational disruptions and increased costs. [201-2]
gangguan operasional maupun peningkatan biaya. [201-2]
Pelaporan pengelolaan manajemen risiko disampaikan oleh Risk management reporting is submitted by Corporate
Corporate Risk Management kepada Direksi sebagai organ Risk Management to the Board of Directors as the body
yang bertanggung jawab atas perumusan dan penerapan responsible for the formulation and implementation of risk
kebijakan manajemen risiko ( ) dan Dewan Komisaris management policies, and to the Board of Commissioners,
yang menjalankan fungsi pengawasan manajemen risiko (risk which performs the risk oversight function through the
oversight) melalui Komite GCG dan Manajemen Risiko. [2-16] GCG and Risk Management Committee. [2-16]
Beberapa potensi risiko Perseroan yang berkaitan dengan Several potential risks faced by the Company related to
aspek Lingkungan, Sosial, dan Tata Kelola adalah sebagai Environmental, Social, and Governance aspects are as
berikut: follows:
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Aspek Lingkungan
Environmental Aspect
Risiko | Risk Penanganan Risiko | Risk Management
Perubahan iklim yang menimbulkan potensi · Penguatan sarana dan prasarana Unit dan Anak Usaha
risiko bencana alam seperti banjir, tanah · Meningkatkan kesadaran dan kompetensi karyawan terkait Disaster
longsor, dan cuaca ekstrem Plan
Climate change that pose the potential risk of · Strengthening the facilities and infrastructure of Units and
natural disasters such as floods, landslides, and Subsidiaries
extreme weather · Increasing employee awareness and competence related to the
Disaster Plan
Ancaman global seperti krisis sumber · Kampanye efisiensi energi secara berkala
daya sehingga mengganggu keberlanjutan · Mengintegrasikan program dan inisiatif Perseroan dengan strategi
operasional, meliputi ketersediaan air bersih efisiensi energi serta pengelolaan sumber daya berkelanjutan
dan energi · Meningkatkan kesadaran karyawan dan pasien serta menjalankan
Global threats such as resource crises that program efisiensi energi
disrupt operational sustainability, including the · Holding regular energy efficiency campaigns
availability of clean water and energy · Integrating the Company’s programs and initiatives with energy
efficiency strategies and sustainable resource management
· Raising awareness among employees and patients and implementing
energy efficiency programs
Risiko pencemaran lingkungan yang · Mematuhi seluruh regulasi terkait lingkungan
ditimbulkan dari kegiatan Rumah Sakit/Klinik/ · Pengawasan dan monitoring ketat terhadap aspek lingkungan
Laboratorium · Memilah sampah untuk dikelola oleh pihak independen yang
Environmental pollution risks arising from memiliki izin
Hospital/Clinic/Laboratory activities · Complying with all relevant environmental regulations
· Strict supervision and monitoring of environmental aspects
· Sorting waste for management by an independent party with the
appropriate license
Aspek Sosial
Social Aspect
Risiko | Risk Penanganan Risiko | Risk Management
Ketersediaan karyawan yang kurang optimal Melakukan analisis beban kerja, pengadaan teknologi yang dapat
untuk menyediakan layanan kesehatan. meningkatkan efisiensi dan efektivitas proses kerja serta menunjang
Suboptimal availability of employees to deliver bisnis Perseroan
healthcare services Conducting workload analysis and procuring technologies that
enhance the efficiency and effectiveness of work processes while
supporting the Company’s business operations
Risiko pengelolaan praktik ketenagakerjaan dan · Menetapkan kebijakan terkait pengelolaan sumber daya manusia
budaya kerja Perseroan sesuai dengan regulasi ketenagakerjaan
Risk related to the management of the · Internalisasi berkala terkait budaya Perseroan
Company’s labor practices and workplace · Menjunjung tinggi dan menerapkan prinsip kesetaraan, keberagaman
culture dan inklusi (Equity, Diversity and Inclusion) dalam seluruh aspek
hubungan kerja
· Establish policies related to human resource management in
accordance with labor regulations
· Conduct periodic internalization of the Company’s culture
· Uphold and implement the principles of Equity, Diversity, and
Inclusion (EDI) in all aspects of employment relations
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Risiko | Risk Penanganan Risiko | Risk Management
Kualitas layanan yang dapat memengaruhi · Pelatihan dan pengembangan kompetensi tenaga kesehatan dan
persepsi masyarakat terhadap Perusahaan penunjang medis terkait standar pelayanan
Service quality that may influence public · Supervisi pelaksanaan prosedur dan tata laksana audit berkala
perception of the Company · Penetapan sistem manajemen keluhan, manajemen hubungan
pasien dan pelanggan terintegrasi
· Training and competency development for healthcare professionals
and supporting medical staff related to service standards
· Supervision of procedure implementation and the conduct of
periodic audits
· Establishment of an integrated complaint management system and
patient and customer relationship management system
Aspek Tata Kelola
Governance Aspect
Risiko | Risk Penanganan Risiko | Risk Management
Tindakan fraud di antaranya korupsi, kecurangan, · Internalisasi berkala praktik Governansi Korporat yang Baik
dan penipuan dalam operasional Perseroan termasuk anti-fraud di lingkungan BMHS Group
Fraudulent acts, including corruption, deception, · Penguatan fungsi Good Corporate Governance (GCG) dan Compliance
and fraud in the Company’s operations dalam organisasi
· Penegasan komitmen integritas melalui implementasi Pakta
Integritas
· Periodic internalization of Good Corporate Governance (GCG)
practices, including anti-fraud measures, within the BMHS Group
· Strengthening the GCG and Compliance functions within the
organization
· Reinforcing the commitment to integrity through the implementation
of an Integrity Pact
Perubahan regulasi terkait pelayanan kesehatan Mengikuti perkembangan regulasi dan standar yang berlaku termasuk
yang semakin berkembang melakukan kajian dan tinjauan
Changes in regulations related to the growing Keeping abreast of developments in applicable regulations and
healthcare sector standards, including conducting studies and reviews
Pelanggaran atas kode etik · Memperkuat pemahaman kode etik dan sanksi melalui sosialisasi
Violations of the code of ethics berkala
· Mendorong monitoring dan evaluasi pelaksanaan whistleblowing
system beserta tindak lanjut pelaporannya
· Strengthening understanding of the code of ethics and sanctions
through periodic socialization
· Encouraging the monitoring and evaluation of the implementation
of the whistleblowing system, including the follow-up of reported
cases
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Tantangan Kinerja Keberlanjutan [E.5] Sustainability Performance Challenges Kami menyadari bahwa penerapan praktik bisnis yang We recognize that implementing business practices that memperhatikan aspek LST dihadapkan pada berbagai take into account ESG aspects may face many challenges, tantangan, baik dari faktor eksternal maupun internal. both from external and internal factors. From an external Dari sisi eksternal, Perseroan perlu merespons perubahan perspective, the Company needs to respond to climate iklim yang memengaruhi kebutuhan energi dan kesehatan change that affects energy needs and public health, rapid masyarakat, kemajuan teknologi informasi dan alat advances in information technology and medical devices, medis yang berlangsung cepat, serta regulasi sektor and increasingly stringent health sector regulations. kesehatan yang semakin ketat. Perubahan iklim juga Climate change also brings disaster challenges that are of membawa tantangan kebencanaan yang menjadi perhatian concern to the Company, given the location of our business Perseroan, mengingat keberadaan unit usaha kami di units in disaster-prone areas such as Padang, with its daerah rawan bencana seperti Padang dengan potensi potential for earthquakes and tsunami. To address these gempa bumi dan tsunami. Untuk menjawab tantangan ini, challenges, the Company adjusts its operations to the Perseroan menyesuaikan operasional dengan peraturan latest regulations and updates its technology, especially terbaru dan memperbarui teknologi, terutama yang those related to patient data security and the safe use of berkaitan dengan keamanan data pasien dan keselamatan medical equipment. Energy and water efficiency efforts penggunaan peralatan medis. Upaya efisiensi energi dan are also being undertaken to reduce vulnerability to air juga dilakukan guna mengurangi kerentanan terhadap climate variability, while public health education programs variabilitas iklim, sementara program edukasi kesehatan are being organized to help communities cope with the publik diselenggarakan untuk membantu masyarakat increasing risk of climate change-related diseases. menghadapi meningkatnya risiko penyakit terkait perubahan iklim. Dari sisi internal, Perseroan menghadapi tantangan Internally, the Company faces challenges from the berupa keterbatasan kapasitas sumber daya manusia limited human resource capacity in understanding and dalam memahami dan menerapkan praktik LST. Tantangan implementing ESG practices. Other challenges include lainnya mencakup pengelolaan limbah medis yang semakin increasingly strict medical waste management, limited ketat, keterbatasan pasokan alat dan bahan medis ramah supply of environmentally friendly medical equipment lingkungan, meningkatnya risiko siber seiring digitalisasi and materials, increased cyber risks together with the layanan, serta tuntutan untuk meningkatkan efisiensi digitization of services, and demands to improve energy energi tanpa mengurangi kualitas layanan. Untuk menjawab efficiency without reducing service quality. To address these tantangan tersebut, Perseroan menyelenggarakan challenges, the Company conducts training programs for program pelatihan bagi karyawan, memperkuat tata kelola employees, strengthens governance in waste management pengelolaan limbah dan rantai pasok, meningkatkan sistem and supply chains, improves cyber threat protection perlindungan terhadap ancaman siber, serta menerapkan systems, and implements energy and water efficiency langkah efisiensi energi dan air sesuai standar operasional measures in accordance with applicable operational dan ketentuan yang berlaku. standards and regulations. 48 | Laporan Keberlanjutan | Sustainability Report 2025
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Dukungan pada Praktik Antikorupsi
Support for Anti-Corruption Practices
Perseroan menerapkan kebijakan antikorupsi yang The Company has an anti-corruption policy outlined in its
tercantum dalam Pedoman Tata Kelola, Kode Etik, dan Corporate Governance Guidelines, Code of Ethics, and Anti-
Kebijakan Antikorupsi. Ketentuan ini berlaku bagi seluruh Corruption Policy that applies to all employees, members
karyawan, anggota Direksi dan Dewan Komisaris, serta of the Board of Directors and Board of Commissioners, as
mitra/pemasok. Perseroan tidak memberikan toleransi well as partners/suppliers. The Company does not tolerate
praktik korupsi dalam bentuk apa pun dan memberlakukan corruption in any form and imposes sanctions in accordance
sanksi sesuai ketentuan yang berlaku. Seluruh (100%) with applicable regulations. All (100%) of our operational
kegiatan operasional telah dianalisis terhadap potensi activities have been analyzed for potential corruption risks.
risiko korupsi. [205-1] [205-1]
Secara berkala, Perseroan menyelenggarakan sosialisasi The Company periodically socializes its anti-corruption
kebijakan antikorupsi kepada karyawan. Pada 2025, policy to employees. In 2025, this activity was attendend by
kegiatan ini diikuti oleh karyawan di tingkat korporat, corporate-level employees, representatives from hospital
perwakilan unit usaha rumah sakit dan anak usaha, serta business units and subsidiaries, as well as the Board of
Direksi dan Dewan Komisaris. Sosialisasi dilaksanakan Directors and the Board of Commissioners. Socialization
secara berjenjang di setiap unit rumah sakit dan anak is carried out in stages in all hospital units and subsidiaries
usaha melalui poster, penerbitan artikel, email, hingga through posters, articles, emails, and the employee portal.
portal karyawan. Salah satu artikel yang diterbitkan One of these articles related to "Anti-Money Laundering and
mengenai "Anti Pencucian Uang Dan Pendanaan Terorisme, Terrorism Financing, Prevention of Proliferation Financing
Pencegahan Pendanaan Proliferasi Senjata Pemusnah of Weapons of Mass Destruction" to raise awareness of
Massal” untuk meningkatkan kesadaran akan kepatuhan compliance and prevention of financial crimes. [205-2]
dan pencegahan kejahatan keuangan. [205-2]
Sepanjang 2025, tidak terdapat temuan terkait praktik Throughout 2025, there were no findings related to
korupsi di lingkungan Perseroan. Informasi lebih lanjut corruption practices within the Company. Further
mengenai standar etika dan pencegahan korupsi tersedia information on ethical standards and corruption prevention
dalam Laporan Tahunan Perseroan. [205-3] can be found in the Company's Annual Report. [205-3]
Sistem Pelaporan Pelanggaran [2-26]
Whistleblowing System
Perseroan menyediakan mekanisme pelaporan The Company provides a whistleblowing system (WBS),
pelanggaran (WBS) yang dapat digunakan oleh seluruh a violation reporting mechanism where all internal and
pemangku kepentingan internal maupun eksternal untuk external stakeholders can submit findings or complaints
menyampaikan temuan atau pengaduan terkait dugaan related to allegations of corruption, discrimination, or
korupsi, diskriminasi, maupun bentuk pelanggaran lainnya. other forms of violations. Reports can be submitted via
Penyampaian laporan dapat dilakukan melalui email iarm. email to iarm.corporate@bmhs.co.id, by sealed official
corporate@bmhs.co.id, surat resmi tertutup, komunikasi letter, through direct communication, or via the Company’s
langsung, atau melalui laman resmi Perseroan https:// official website https://bmhs.co.id.
bmhs.co.id.
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Seluruh pengaduan yang diterima ditelaah oleh Internal All complaints received are reviewed by Internal Audit
Audit dan disampaikan kepada Direktur Utama. Perseroan and submitted to the President Director. The Company
menjaga kerahasiaan identitas pelapor sebagai bagian maintains the confidentiality of the whistleblowers’ identity
dari perlindungan terhadap pihak yang menyampaikan as part of its protection of those who submit information.
informasi. [2-16][205-1] [2-16][205-1]
Pada 2025, Perseroan menerima sejumlah 20 pengaduan In 2025, the Company received a total of 20 complaints
melalui WBS terkait indikasi pelanggaran yang terjadi through the WBS related to indications of violations
di lingkungan Perseroan. Seluruh laporan telah diproses occurring within the Company. All reports were processed
melalui tiga bentuk tindak lanjut, yaitu penugasan audit through three forms of follow-up, namely the assignment
khusus, penyelesaian bersama unit kerja terkait, serta of a special audit, joint resolution with the relevant work
penetapan status laporan sebagai terkonfirmasi atau unit, and determination of the report status as confirmed
terklasifikasi. [205-2] or classified. [205-2]
Teknologi dan Inovasi [F.26]
Technology and Innovation
Perkembangan teknologi mendorong Perseroan untuk Technological developments require the Company
terus menyesuaikan layanan agar lebih terintegrasi dan continuously adapts its services to be more integrated and
mudah diakses. Sejak 2023, Perseroan mengoperasikan accessible. Since 2023, the Company has been operating
platform digital OneBunda sebagai titik layanan terpadu the OneBunda digital platform as an integrated service
(digital touch point) yang menyediakan fitur pendaftaran point (digital touch point), which has features for
janji temu dokter, telekonsultasi, pemesanan pemeriksaan registration doctor appointments, teleconsultations,
laboratorium, serta akses hasil pemeriksaan secara digital. ordering laboratory tests, and accessing test results
Platform ini juga menghadirkan layanan personal seperti digitally. This platform also offers personalized services
Buku Kehamilan dan Buku Vaksin Anak Digital, sehingga such as a Pregnancy Book and Digital Child Vaccination
pasien dapat memperoleh informasi dan layanan yang Book, enabling patients to access interconnected
saling terkait dalam satu ekosistem digital. information and services within a single digital ecosystem.
Pengguna OneBunda >153.000 pasien | patients
OneBunda Users meningkat lebih dari 20% dibandingkan 2024
increased by more than 20% compared to 2024
Dari sisi medis, BMHS secara bertahap mengembangkan From a medical perspective, BMHS has progressively
teknologi deteksi dini, khususnya pada layanan ibu dan developed early detection technologies, particularly for
anak. Untuk memperluas jangkauan dan meningkatkan women’s and children’s health services. To expand reach
akses layanan, Perseroan mendukung pengembangan and improve access, the Company supports the
jaringan klinik digital Klinik Pintar melalui kerja sama development of the Klinik Pintar digital clinic network
dengan Pengurus Besar Ikatan Dokter Indonesia (PB IDI) through collaboration with the Indonesian Medical
dalam mengimplementasikan teknologi dan praktik layanan Association (PB IDI), implementing standardized
kesehatan yang terstandarisasi. healthcare technologies and practices.
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Program Klinik Pintar terdiri atas dua skema, yaitu klinik The Klinik Pintar program consists of two schemes: clinics
yang dikelola langsung serta klinik mitra yang menggunakan directly managed by Klinik Pintar and partner clinics
sistem Klinik Pintar. Hingga akhir 2025, jumlah klinik pihak utilizing the Klinik Pintar system. By the end of 2025, more
ketiga yang menggunakan sistem ini telah mencapai lebih than 3,000 third-party clinics had adopted the system.
dari 3.000 klinik.
Sebagai wujud komitmen LST dalam memperluas akses As part of its sustainability commitment to expanding
layanan yang berkelanjutan, BMHS mengembangkan access, BMHS has developed Bunda Homecare and
Bunda Homecare serta layanan yang terintegrasi dengan services integrated with public transportation. Through
transportasi publik. Melalui Bunda Homecare, BMHS Bunda Homecare, BMHS provides medical visits,
menyediakan kunjungan medis, perawatan preventif, preventive care, and vaccinations using electric vehicles
dan vaksinasi dengan memanfaatkan kendaraan listrik to reduce operational carbon footprint, with more than
guna menekan jejak karbon operasional, dengan total 600 patient visits since May 2025. In October 2025, BMHS
lebih dari 600 kunjungan pasien sejak Mei 2025. Selain also collaborated with the Jakarta Provincial Government
itu, pada Oktober 2025, BMHS bekerja sama dengan to launch Bunda Clinic MRT Dukuh Atas, targeting highly
Pemerintah Provinsi DKI Jakarta menghadirkan Bunda mobile communities with services including medical check-
Clinic MRT Dukuh Atas untuk menjangkau masyarakat ups, vaccinations, and pharmacy services, serving more
dengan mobilitas tinggi melalui layanan medical check-up, than 500 patients.
vaksinasi, dan farmasi, dengan total kunjungan lebih dari
500 pasien.
Dari sisi layanan klinis tingkat lanjut, Perseroan sebagai In advanced clinical services, the Company a pioneer in
pelopor robotic surgery sejak 2012 terus memperkuat robotic surgery since 2012 continues to strengthen its
fasilitas yang memanfaatkan lengan robotik yang capabilities using robotic arms controlled by surgeons for
dikendalikan oleh dokter bedah untuk prosedur minimal minimally invasive procedures. Bunda Jakarta Hospital
invasif. RSU Bunda Jakarta menjadi rumah sakit pertama became the first hospital in Indonesia and Southeast Asia
di Indonesia dan Asia Tenggara yang menerapkan prosedur to perform robotic skin-sparing mastectomy, enhancing
robotic skin sparing mastectomy, meningkatkan kualitas the quality of life of breast cancer survivors by removing
hidup penyintas kanker payudara melalui pengangkatan cancerous tissue while preserving the natural breast
jaringan kanker dengan tetap mempertahankan bentuk anatomy.
alami anatomi payudara.
BMHS juga merupakan pelopor Advanced Robotic Minimal BMHS is also a pioneer of the Advanced Robotic Minimally
Invasive Surgery (ARMIS) Center of Excellence (CoE) di Invasive Surgery (ARMIS) Center of Excellence (CoE) in
Indonesia dengan pengalaman lebih dari 12 tahun dan telah Indonesia, with more than 12 years of experience and
menangani lebih dari 800 pasien. Hingga 2025, ARMIS CoE over 800 patients treated. As of 2025, the ARMIS CoE
didukung oleh 17 dokter spesialis bersertifikat di bidang is supported by 17 certified specialists in obstetrics and
Kebidanan dan Kandungan, Urologi, Onkologi, THT, serta gynecology, urology, oncology, ENT, and digestive surgery,
Bedah Digestif guna memastikan kualitas layanan bedah ensuring high-quality, standardized minimally invasive
minimal invasif yang optimal dan berstandar tinggi. surgical care.
Lebih lanjut, RSIA Bunda Jakarta menyediakan layanan Furthermore, Bunda Jakarta Women and Children Hospital
NICU dengan 10 tempat tidur Level 3 dan menangani provides Neonatal Intensive Care Unit (NICU) services
sekitar 250–300 bayi baru lahir berisiko tinggi setiap equipped with 10 Level 3 beds, handling approximately
tahun. 250–300 high-risk newborns annually.
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Layanan ini berfungsi sebagai pusat rujukan utama untuk The unit serves as a key referral center for complex cases, kasus kompleks, termasuk kebutuhan bantuan pernapasan including advanced respiratory support, transfusions, lanjutan, transfusi, perawatan bayi prematur, perawatan premature infant care, neonatal surgery, and other critical bedah neonatal, serta berbagai kondisi kritis lainnya. conditions. To complement these services, Bunda Group Untuk melengkapi layanan tersebut, RS Bunda Group Hospital has also developed the Family Integrated Care juga mengembangkan program Family Integrated Care (FICARE) program, enabling parents to actively participate (FICARE), yang memungkinkan orang tua terlibat aktif in the care and recovery of premature infants. This family- dalam proses perawatan dan pemulihan bayi prematur. centered approach strengthens parent–infant bonding, Pendekatan ini memperkuat hubungan orang tua dan supports breastfeeding success, and contributes to bayi, mendukung keberhasilan pemberian ASI, serta improved clinical outcomes. berkontribusi pada peningkatan hasil klinis. Selain itu, Perseroan terus memperkuat layanan In addition, the Company continues to strengthen uronefrologi serta mengembangkan program transplantasi uronephrology services and develop organ transplant organ sebagai bagian dari peningkatan layanan klinis secara programs as part of its comprehensive clinical service menyeluruh. Hingga akhir 2025, RSU Bunda Jakarta telah enhancement. By the end of 2025, Bunda Jakarta melaksanakan enam prosedur transplantasi ginjal dengan Hospital had successfully performed six kidney transplant tingkat keberhasilan 100%, yang semakin memperkuat procedures with a 100% success rate, further reinforcing posisi Perseroan dalam penyediaan layanan transplantasi the Company’s position in delivering advanced, technology- berteknologi tinggi. driven transplant services. Secara keseluruhan, rangkaian inisiatif ini bertujuan Overall, these technological initiatives aim to enhance meningkatkan akses, efisiensi, dan mutu layanan, dengan access, efficiency, and quality of care while maintaining tetap memperhatikan keselamatan pasien dan keamanan patient safety and data security. The Company will continue pertukaran data. Perseroan akan terus memantau to monitor the utilization and impact of these technologies pemanfaatan dan dampak teknologi untuk memastikan to ensure sustainable clinical and operational services in keberlanjutan layanan klinis dan operasional yang sesuai line with medical safety and ethical standards. dengan standar keselamatan dan etika medis. 52 | Laporan Keberlanjutan | Sustainability Report 2025
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Keamanan dan Kerahasiaan Data
Data Security and Confidentiality
Perkembangan teknologi yang semakin pesat membawa Rapid technological advancements present both
peluang sekaligus risiko bagi sektor layanan kesehatan. Di opportunities and risks for the healthcare sector. On the one
satu sisi, inovasi perangkat medis serta sistem penunjang klinis hand, innovations in medical devices and clinical support
terus berkembang dan berkontribusi dalam meningkatkan systems continue to evolve and contribute to improving the
kualitas serta efisiensi layanan. Namun di sisi lain, perluasan quality and efficiency of care. On the other hand, the expansion
digitalisasi juga meningkatkan kerentanan terhadap ancaman of digitalization also increases vulnerability to cyber threats,
siber, khususnya pada sistem informasi rumah sakit yang particularly in hospital information systems that store and
menyimpan dan mengelola data sensitif. manage sensitive data.
Menyadari hal tersebut, Perseroan menerapkan kebijakan Recognizing this, the Company has implemented a data
perlindungan data yang mencakup data karyawan, mitra/ protection policy that covers employee, partner/supplier,
pemasok, dan pasien, sebagaimana diatur dalam Pedoman and patient data, as stipulated in the Governance Guidelines,
Tata Kelola, Prosedur Operasi serta Pedoman Pelindungan Operating Procedures, and Personal Data Protection
Data Pribadi. Seluruh proses pengamanan data dijalankan Guidelines. All data security processes are carried out in
sesuai ketentuan Undang-Undang No. 27 Tahun 2022 accordance with the provisions of Law No. 27 of 2022
tentang Pelindungan Data Pribadi (UU PDP), Keputusan concerning Personal Data Protection (PDP Law), Minister
Menteri Kesehatan No. HK.01.07/MENKES/1559/2022 of Health Decree No. HK.01.07/MENKES/1559/2022
tentang Penerapan Sistem Pemerintahan Berbasis concerning the Implementation of Electronic-Based
Elektronik Bidang Kesehatan dan Strategi Transformasi Government Systems in the Health Sector and the Health
Digital Kesehatan. Digital Transformation Strategy.
Perseroan telah mengimplementasikan rekam medis The Company has implemented electronic medical records
elektronik melalui Sistem Informasi Manajemen Rumah Sakit through the Hospital Management Information System
(SIMRS) yang terintegrasi dengan aplikasi pasien, ERP, dan (HMIS), which is integrated with patient applications, ERP,
CRM. Seluruh sistem dirancang dengan standar keamanan and CRM. The entire system is designed in accordance with
informasi ISO/IEC 27001 dan prinsip Perlindungan the ISO/IEC 27001 information security standard and the
Data Pribadi (PDP). Direktorat Informasi dan Teknologi principles of Personal Data Protection (PDP). The Directorate
memastikan sistem dibangun secara aman (secure by design), of Information and Technology ensures the systems are
sementara Unit Operasional, Fungsi Korporat, dan pengguna built securely (secure by design), while Operational Units,
sistem bekerja sama menjaga kerahasiaan data. Corporate Functions, and system users collaborate to
maintain data confidentiality.
Perlindungan data pribadi juga didukung oleh Task Force Personal data protection is also supported by a structured
PDP yang terstruktur dari pusat hingga unit usaha, PDP Task Force from the central level down to business
memastikan kepatuhan regulasi dan penerapan prinsip units, ensuring regulatory compliance and the application
PDP di seluruh organisasi. Keamanan dan pengelolaan data of PDP principles throughout the organization. Data
dievaluasi secara berkala dan hasilnya dilaporkan kepada security and management are evaluated periodically, and
Direksi sebagai bagian dari tata kelola perusahaan yang baik. the results are reported to the Board of Directors as part of
good corporate governance.
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Sosialisasi terkait keamanan dan kerahasiaan data turut Information on data security and confidentiality is also
diberikan kepada karyawan, mitra/pemasok, dan pasien socialized to employees, partners/suppliers, and patients
melalui berbagai media, termasuk memo internal. Hal yang through various media, including internal memos. The
disosialisasikan antara lain mengenai pedoman penanganan socialized information includes guidelines for handling data
insiden kebocoran data, standar etika penggunaan teknologi breach incidents, ethical standards on the use of information
informasi, pengamanan email Perseroan, serta pemeriksaan technology, securing the Company's emails, and checking
perangkat komputer. Selain itu, pemangku kepentingan dapat computer devices. Stakeholders can also report suspected
menyampaikan dugaan pelanggaran atau indikasi kebocoran violations or indications of data breaches through the WBS
data melalui mekanisme WBS. Pada 2025, tidak terdapat mechanism. In 2025, there were no complaints or cases of
pengaduan atau kasus pelanggaran terkait keamanan data data security violations that resulted in data leaks. [418-1]
yang menyebabkan kebocoran data. [418-1]
Sebagai bagian dari penguatan tata kelola keamanan data, As part of strengthening its data security governance, the
Perseroan menetapkan prosedur penanganan kebocoran Company has established data breach handling procedures
data guna memastikan kesiapan menghadapi insiden dari to ensure readiness in dealing with incidents arising from
faktor internal maupun eksternal. Prosedur tersebut internal and external factors. These procedures include
meliputi identifikasi sumber, cakupan, dan dampak identifying the source, scope, and impact of the incident,
insiden, serta pemenuhan kewajiban pelaporan kepada as well as fulfilling reporting obligations to authorities
otoritas dan pemangku kepentingan. Tahap penanganan and stakeholders. The handling stage is carried out by
dilakukan dengan mengisolasi sistem atau akun terdampak isolating the affected system or account and stopping data
dan menghentikan transmisi data. Investigasi kemudian transmission. To determine the need for disciplinary or
dilaksanakan, termasuk pengumpulan bukti, untuk legal action, an investigation is then conducted, including
menentukan perlunya tindakan disiplin atau hukum. the collection of evidence. The recovery process is carried
Proses pemulihan dilakukan melalui pembaruan teknis dan out through technical updates and system repairs, followed
perbaikan sistem, diikuti evaluasi atas efektivitas respons by an evaluation of the effectiveness of the response as part
sebagai bagian dari peningkatan berkelanjutan. of continuous improvements.
Perseroan menerapkan berbagai inisiatif untuk The Company has implemented various initiatives
menjaga prinsip zero tolerance terhadap kebocoran to uphold a zero-tolerance policy regarding data
data serta meminimalkan potensi pelanggaran atau breaches and to minimize the risk of cyber threats or
ancaman siber, antara lain: breaches, including:
1. Berkomitmen penuh untuk melindungi data 1. Committing fully to protecting personal data by
pribadi dengan menerapkan kebijakan dan implementing policies and practices in line with
praktik yang selaras dengan Undang-Undang Law No. 27 of 2022 concerning Personal Data
Pelindungan Data Pribadi Nomor 27 Tahun 2022. Protection.
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2. Menstandarisasi aplikasi di seluruh rumah 2. Standardize applications across the hospital to
sakit untuk mendukung pertukaran data (data support secure and consistent data exchange.
exchange) yang aman dan konsisten.
3. Meningkatkan keamanan jaringan dan aplikasi 3. Enhance network and application security
melalui penerapan kontrol teknis dan prosedur through the implementation of state-of-the-art
proteksi terkini. technical controls and protective procedures.
4. Melakukan pengecekan kesehatan (health check) 4. Conducting regular health checks on servers and
pada server dan jaringan aplikasi secara berkala. application networks.
5. Melaksanakan audit berkala terhadap sistem dan 5. Conducting periodic audits of systems and
jaringan, melibatkan pihak ketiga independen networks, involving independent third parties to
untuk memastikan objektivitas dan kepatuhan ensure objectivity and compliance with security
terhadap standar keamanan. standards.
Pelibatan Pemangku Kepentingan [E.4][2-29]
Stakeholder Engagement
Perseroan telah mengidentifikasi kelompok pemangku The Company has identified key stakeholder groups that
kepentingan utama yang memiliki tingkat pengaruh signifikan have a significant level of influence on its operational
terhadap kegiatan operasional dan pengambilan keputusan. activities and decision-making.
Pendekatan Pelibatan Pemangku Kepentingan
Stakeholder Engagement Approach
Topik Utama Metode dan Frekuensi Pelibatan Pemangku Kepentingan
Main Topics Stakeholder Engagement Method and Frequency
Pasien | Patients
· Kesehatan dan keselamatan pasien · Survei kepuasan pasien
· Ketersediaan informasi produk dan layanan · Menyediakan akses layanan pelanggan (customer service)
kesehatan · Meningkatkan inovasi dan teknologi
· Layanan kesehatan yang lengkap dan berkualitas · Menyediakan informasi layanan yang tersedia melalui situs
· Etika dan integritas dokter dan perawat web, brosur, dan media lainnya
· Patient health and safety · Menegakkan etika kedokteran dan semua aturan layanan
· Product information and healthcare services kesehatan
availability · Patient satisfaction surveys
· Comprehensive and high quality healthcare · Providing access to customer services
services · Improving innovation and technology
· Doctors and nurses ethics and integrity · Providing available healthcare services information via
websites, brochure, and other media
· Upholding medical ethics and all healthcare services regulations
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Pendekatan Pelibatan Pemangku Kepentingan
Stakeholder Engagement Approach
Topik Utama Metode dan Frekuensi Pelibatan Pemangku Kepentingan
Main Topics Stakeholder Engagement Method and Frequency
Pemasok | Suppliers
· Kualitas dan ketersediaan produk dan jasa tepat · Rapat rutin dengan pemasok
waktu · Negosiasi kontrak secara adil dan transparan
· Seleksi pemasok berdasarkan ketentuan yang · Holding regular meetings with suppliers
berlaku · Carrying out fair and transparent contract negotiations
· Pembayaran tepat waktu
· Quality and the availability of products and
services in a timely manner
· Supplier selection based on the applicable
regulations
· On-time payments
Perusahaan Asuransi dan Rekanan | Insurance Companies and Partners
· Informasi produk dan layanan kesehatan · Rapat rutin dengan perusahaan asuransi kesehatan
· Proses administrasi yang baik dan terpercaya · Kontrak kerja yang transparan dan administrasi yang andal
· Product and healthcare services information · Holding regular meetings with health insurance companies
· Excellent and trustworthy administration process · Establishing an accountable contract and reliable
administration
Masyarakat | Community
· Kesehatan dan kesejahteraan masyarakat · Melaksanakan program Tanggung Jawab Sosial dan Lingkungan
· Lingkungan yang sehat, bersih, dan nyaman (TJSL) secara rutin untuk meningkatkan kesejahteraan
· Dampak ekonomi tidak langsung dan akses masyarakat
kesehatan · Mengelola limbah sesuai peraturan
· Community’s health and welfare · Mengembangkan usaha untuk memberikan layanan kesehatan
· Healthy, clean, and comfortable environment lebih luas
· Indirect economic impacts and healthcare access · Carrying out regular Corporate Social Responsibility (CSR) to
improve community welfare
· Implementing waste management according to the regulations
· Developing business to provide a wide-ranging healthcare
services
Regulator
· Memenuhi ketentuan regulasi industri kesehatan · Partisipasi dalam pertemuan dengan pemerintah
dan profesi dokter · Penyampaian laporan secara tepat waktu
· Memenuhi kewajiban sebagai perusahaan publik · Participating in meetings with the government
· Meet the regulatory requirements of the · Submitting reports on-time
healthcare industry and the medical profession
· Fulfilling obligations as a public company
Asosiasi dan Lembaga Profesi | Associations and Professional Institutions
· Kepatuhan pada etika profesi · Mematuhi semua etika profesi
· Inovasi kesehatan · Aktif mengikuti pertemuan secara berkala
· Compliance with professional ethics · Meningkatkan riset berbasis inovasi dan teknologi
· Health innovations · Complying with all professional ethics
· Actively participating in regular meetings
· Improving research based on innovation and technology
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Pendekatan Pelibatan Pemangku Kepentingan
Stakeholder Engagement Approach
Topik Utama Metode dan Frekuensi Pelibatan Pemangku Kepentingan
Main Topics Stakeholder Engagement Method and Frequency
Pemegang Saham dan Investor | Shareholders and Investors
· Pencapaian kinerja ekonomi · Pengembangan usaha
· Pelaksanaan tata kelola yang baik · Rapat Umum Pemegang Saham (RUPS)
· Pengelolaan risiko lingkungan, sosial, dan tata · Publikasi laporan tahunan dan laporan keberlanjutan
kelola · Meningkatkan efisiensi energi dan air
· Economic performance achievement · Pertemuan berkala
· Implementation of good governance · Business development
· Management of environmental, social, and · General Meeting of Shareholders (GMS)
governance risks · Issuing annual reports and sustainability reports
· Improving energy and water efficiency
· Holding regular meetings
Karyawan | Employees
· Kesehatan dan keselamatan karyawan · Pelatihan dan pendidikan
· Penilaian kinerja · Forum komunikasi karyawan dan manajemen
· Lingkungan kerja yang inklusif, layak, dan aman · Training and education
· Peningkatan kompetensi melalui pelatihan dan · Employee and management communication forum
pendidikan
· Employee occupational health and safety
· Performance assessment
· An inclusive, decent and safe work environment
· Developing competency through training and
education
Menghasilkan Nilai Bersama yang
Berkelanjutan
Generating Sustainable Shared Value
Pengelolaan kinerja keuangan berada di bawah tanggung Financial performance management is the responsibility of
jawab Direktorat Corporate Finance. Laporan kinerja the Corporate Finance Directorate. Financial performance
keuangan disusun setiap bulan dan dievaluasi oleh auditor reports are prepared monthly and evaluated by internal
internal. Sementara itu, laporan keuangan tahunan auditors. While, consolidated annual financial statements
konsolidasi diaudit oleh auditor eksternal. Pada periode are audited by external auditors. During the reporting
pelaporan, laporan keuangan Perseroan memperoleh opini period, the Company's financial statements received an
“Wajar Tanpa Modifikasian” dari auditor eksternal. "Unqualified Opinion" from the external auditors.
Pada 2025, Perseroan membukukan pendapatan In 2025, the Company recorded revenue of IDR 1.61 trillion
Rp1,61 triliun dan laba tahun berjalan Rp29,67 miliar, and profit for the year of IDR 29.67 billion, reflecting a 57%
mencerminkan pertumbuhan laba bersih 57% year-on-year. year-on-year increase in net profit. From a capital structure
Dari sisi struktur permodalan, Perseroan menilai tetap perspective, the Company considers it to be well-balanced;
seimbang sehingga tidak ada perubahan target pada tahun therefore, no changes to targets were made during the year.
berjalan. Sepanjang tahun, Perseroan juga tidak menerima Throughout the year, the Company also did not receive any
dukungan finansial dari Pemerintah, termasuk keringanan financial support from the Government, including tax relief,
pajak, hibah, royalti, subsidi, maupun insentif lainnya. [F.2] grants, royalties, subsidies, or other incentives. [F.2][201-4]
[201-4]
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Kinerja positif tersebut merupakan hasil penerapan strategi This positive performance reflects the effective
di seluruh ekosistem rumah sakit. Fokus utama mencakup implementation of strategies across the hospital ecosystem.
peningkatan keunggulan kompetitif melalui kualitas layanan Key priorities include strengthening competitive advantage
dan hasil medis, pemanfaatan teknologi yang lebih maju, through service quality and clinical outcomes, leveraging
serta pengembangan peluang pertumbuhan secara selektif. advanced technology, and selectively pursuing growth
Ke depan, Perseroan berencana memperkuat Center of opportunities. Going forward, the Company plans to
Excellence, memperluas kemitraan dengan korporasi dan enhance Center of Excellence, expand partnerships with
perusahaan asuransi, meningkatkan kinerja rumah sakit, corporates and insurance providers, improve hospital
serta mengembangkan fungsi-fungsi pendukung lainnya. performance, and further develop supporting functions.
Realisasi Kinerja Keuangan (Rp miliar) [F.2]
Financial Performance Realization (IDR billion)
Uraian
2025 2024 2023
Description
Pendapatan Operasional
1.614,34 1.554,69 1.488,20
Operational Revenue
Laba Bersih
29,67 18,90 16,23
Net Profit
Nilai Ekonomi yang Dihasilkan dan Didistribusikan (Rp miliar) [201-1]
Economic Value Generated and Distributed (IDR billion)
Uraian
2025 2024 2023
Description
Nilai Ekonomi Dihasilkan | Economic Value Generated
Pendapatan Operasional
1.614,34 1.554,69 1.488,20
Operating Revenue
Total Nilai Ekonomi Dihasilkan (a)
Total Economic Value 1.614,34 1.554,69 1.488,20
Generated (a)
Nilai Ekonomi Didistribusikan | Economic Value Distributed
Biaya Operasional
628,56 608,07 605,26
Operational Expenses
Biaya Gaji dan Tunjangan Karyawan
253,98 262,09 243,62
Employee Salaries and Benefits
Dividen
5,59 4,82 12,91
Dividends
Pembayaran kepada Pemerintah
13,67 17,81 28,05
Payments to the Government
Biaya TJSL
0,84 1,07 0,50
CSR Costs
Total Nilai Ekonomi Didistribusikan (b)
902,64 893,86 890,33
Total Economic Value Distributed (b)
Nilai Ekonomi Disimpan (a-b)
711,70 660,83 597,87
Economic Value Retained (a-b)
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Investasi terkait pengelolaan lingkungan dilakukan melalui Environmental management investments are made
pengembangan ruang terbuka hijau (RTH) di area rumah by developing green open spaces (RTH) in the hospital
sakit. Hingga tahun 2025, Perseroan telah mengalokasikan areas. As of 2025, the Company has allocated funds for
dana untuk penyediaan ruang terbuka hijau (RTH) guna the provision of green open spaces (RTH) to ensure the
memastikan ketersediaan dan pengembangan lahan RTH di availability and development of RTH in each hospital as
setiap rumah sakit sebagai bagian dari komitmen terhadap part of its commitment to sustainable environmental
pengelolaan lingkungan yang berkelanjutan. [F.3] management and environmental stewardship. [F.3]
Rantai Pasokan
Supply Chain
Sebagai bagian dari penguatan tata kelola rantai pasok, As part of strengthening our supply chain governance, the
Perseroan melakukan seleksi terhadap calon pemasok Company selection potential suppliers to ensure that the
untuk memastikan bahwa produk dan layanan yang products and services provided meet safety, health, and
diberikan sesuai dengan standar keselamatan, kesehatan, quality standards. If there are potential or indications of
dan kualitas. Apabila ditemukan potensi atau indikasi negative environmental or social impacts, the Company will
dampak negatif terhadap lingkungan atau sosial, Perseroan take appropriate measures in accordance with applicable
akan mengambil langkah penanganan sesuai ketentuan regulations.
yang berlaku.
Sejalan dengan penguatan praktik keberlanjutan di seluruh In line with strengthening sustainability practices across
rantai nilai, pada 2025 Perseroan memperbarui instrumen the value chain, in 2025 the Company updated its ESG
penilaian LST bagi pemasok sebagai bagian dari penguatan assessment tool for suppliers as part of enhancing
responsible supply chain management. Instrumen ini mencakup responsible supply chain management. The tool covers
aspek tata kelola dan etika bisnis (integritas, transparansi, governance and business ethics aspects (integrity,
kepatuhan, dan pencegahan korupsi), aspek sosial (larangan transparency, compliance, and anti-corruption), social
pekerja anak dan kerja paksa serta penghormatan terhadap aspects (prohibition of child and forced labor and
hak ketenagakerjaan), serta aspek lingkungan (penerapan respect for labor rights), and environmental aspects
praktik pengelolaan lingkungan yang sehat dan aman). (the implementation of sound and safe environmental
management practices).
Hasil penilaian ditelaah untuk mengidentifikasi potensi The assessment results are reviewed by the Company to
risiko dan area perbaikan, serta ditindaklanjuti melalui identify potential risks and areas for improvement, and
rekomendasi rencana aksi perbaikan. Pendekatan ini followed up with recommended corrective action plans.
menegaskan komitmen Perseroan dalam meningkatkan This approach underscores the Company’s commitment to
kapasitas pemasok secara berkelanjutan sekaligus continuously enhancing supplier capacity while ensuring
memastikan penerapan prinsip LST yang konsisten di consistent implementation of ESG principles across the
seluruh rantai pasok. [308-1][414-1] supply chain. [308-1][414-1]
Pada tahun 2025, Perseroan bermitra dengan 311 In 2025, the Company partnered with 311 suppliers/
pemasok/mitra, dengan 87% di antaranya merupakan vendors, of which 87% were local, exceeding the 80%
pemasok/mitra lokal, melampaui target 80% pada 2030. target set for 2030. Local suppliers/vendors are defined as
Pemasok/mitra lokal adalah penyedia barang dan jasa yang providers of goods and services operating in Indonesia that
beroperasi di Indonesia serta memenuhi standar spesifikasi meet the required specifications and quality standards.
dan kualitas.
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Jumlah Pemasok [204-1]
Total of Suppliers
Jenis Pemasok Persentase Pemasok (%) Nilai Transaksi (%)
Supplier Type Supplier Percentage (%) Transaction Value (%)
Supplier produk farmasi Lokal | Local 95,3 85,64
Pharmaceutical suppliers Non-lokal | Non-local 4,7 14,36
Supplier non-farmasi Lokal | Local 75,9 83,93
Non-pharmaceutical
suppliers Non-lokal | Non-local 24,1 16,07
Lokal | Local 86,5 85,3
Total
Non-lokal | Non-local 13,5 14,7
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Bumi Lestari untuk Generasi
Mendatang
A Sustainable Earth for Future
Generations
BMHS meyakini mutu layanan kesehatan harus berjalan seiring dengan tanggung jawab
lingkungan. Oleh karena itu, Perseroan mendorong praktik rumah sakit ramah lingkungan,
efisiensi pemanfaatan sumber daya, serta pengelolaan dampak operasional secara
menyeluruh.
BMHS believes healthcare quality must go hand in hand with environmental responsibility.
We advance green hospital practices, resource efficiency, and comprehensive management of
operational impacts.
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Pengelolaan Lingkungan yang Berkelanjutan
Sustainable Environmental Management
Dalam menjalankan layanan kesehatan, Perseroan When delivering healthcare services, the Company takes a
menerapkan pengelolaan lingkungan yang terstruktur untuk structured environmental management approach to ensure
memastikan aktivitas operasional mempertimbangkan that operational activities take into account their impact on
dampak terhadap ekosistem. Pendekatan ini mencakup the ecosystem. This approach includes emission control
strategi pengendalian emisi, tata kelola limbah medis strategies, standardized medical waste governance, energy
yang sesuai standar, efisiensi konsumsi energi dan air, and water consumption efficiency, as well as compliance
serta pemenuhan regulasi lingkungan. Melalui sistem with environmental regulations. Through strengthened
pemantauan yang diperkuat dan penerapan praktik monitoring systems and responsible operational practices,
operasional yang bertanggung jawab, Perseroan berupaya the Company endeavors to mitigate environmental risks
mengurangi risiko lingkungan dan meningkatkan kualitas and enhance the quality of environmental management in
pengelolaan pada aspek-aspek yang diprioritaskan aspects prioritized by stakeholders.
pemangku kepentingan.
Pengelolaan Energi
Energy Management
Perseroan mengandalkan dua jenis energi utama dalam The Company relies on two main types of energy in its
operasionalnya, yaitu listrik dan bahan bakar minyak operations, namely electricity and fuel (diesel and gasoline).
(BBM). Listrik yang dibeli dari penyedia energi pihak ketiga Electricity purchased from third-party energy providers
mendukung kebutuhan operasional rumah sakit, klinik, dan supports the operational needs of hospitals, clinics, and
unit usaha lainnya. Penggunaan BBM yaitu solar dan bensin other business units. Fuel is used to operate generators
ditujukan bagi operasional genset saat keadaan darurat during emergency conditions and hospital vehicles such as
serta kendaraan rumah sakit seperti ambulans. Pada 2025, ambulances. In 2025, total energy consumption amounted
total konsumsi energi tercatat sebesar 52.740,01 GJ. to 52,740.01 GJ. Compared to 2024, there was a slight
Dibandingkan tahun 2024, terjadi peningkatan sebesar increase of 1.19%. [F.6][302-1][302-4]
1,19%. [F.6][302-1][302-4]
Konsumsi Energi (GJ)
Energy Consumption (GJ)
Uraian
2025 2024* 2023*
Description
Konsumsi Listrik
50.369,96 49.697,77 49.848,27
Electricity Consumption
Konsumsi BBM
2.370,05 2.422,11 2.205,78
Fuel Consumption
Total Konsumsi Energi
52.740,01 52.119,88 52.054,05
Total Energy Consumption
Keterangan | Note
Data konsumsi energi mencakup rumah sakit, PT Morula Indonesia dan PT Diagnos Laboratorium Utama Tbk.
Energy consumption data includes hospitals, PT Morula Indonesia, and PT Diagnos Laboratorium Utama Tbk.
*Penyajian kembali data konsumsi energi disebabkan oleh perubahan metode perhitungan.
*Restatement of energy consumption data is due to changes in the calculation methodology.
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Intensitas Energi [F.6][302-3]
Energy Intensity
Uraian Satuan
2025 2024* 2023*
Description Unit
Konsumsi Energi
GJ 52.740,01 52.119,88 52.054,05
Energy Consumption
Jumlah Kunjungan Pasien Kunjungan Pasien
654.592 666.021 613.328
Total of Patient Visits Patient Visit
GJ/Kunjungan
Intensitas Energi
Pasien 0,08 0,08 0,08
Energy Intensity
GJ/Patient Visit
Keterangan | Note
*Penyajian kembali data intensitas energi disebabkan oleh perubahan metode perhitungan.
*Restatement of energy intensity data is due to changes in the calculation methodology.
Perseroan menetapkan target pengelolaan energi untuk The Company has set an energy management target for
tahun 2026, yaitu menurunkan konsumsi bahan bakar 2026 to reduce fuel consumption by 5% at the corporate
sebesar 5% di kantor korporat. Untuk mencapai target office. To achieve this target, the Company has instigated
tersebut, Perseroan melakukan sejumlah langkah, antara several initiatives, including: [F.7][F.12]
lain: [F.7][F.12]
1. Memastikan setiap rumah sakit memiliki/ 1. Ensuring that each hospital has or develops land as
mengembangkan lahan untuk ruang terbuka hijau green open spaces (RTH).
(RTH).
2. Melakukan sosialisasi dalam efisiensi pemakaian listrik 2. Conducting awareness programs on electricity
bagi seluruh karyawan rumah sakit. efficiency for all hospital employees.
3. Mengganti lampu penerangan dengan lampu hemat 3. Replacing conventional lighting with energy-efficient
energi. lamps.
4. Pemasangan lampu tenaga surya untuk penerangan 4. Installing solar-powered lighting for parking areas,
lampu parkir dengan penghematan mencapai lebih dari resulting in energy savings of over 10,000 kWh.
10.000 kWh.
BMHS mulai menerapkan pemanfaatan BMHS has begun implementing the use of
energi terbarukan melalui pemasangan renewable energy through the installation of
lampu tenaga surya pada area taman solar-powered lamps in landscape areas to
sebagai penerangan area parkir, taman provide lighting for parking areas, gardens,
dan area terbuka surya di RSIA Az Zahra and open spaces at Az Zahra Palembang
Palembang dan RSU Bunda Padang. Women and Children Hospital and Bunda
Padang Hospital.
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Inisiatif ini bertujuan mengurangi konsumsi This initiative aims to reduce electricity
listrik berbasis energi fosil dan menurunkan consumption derived from fossil-based
emisi operasional di area fasilitas kesehatan. energy and lower operational emissions
Implementasi mencakup pemasangan 10 within healthcare facility areas. The
titik lampu tenaga surya di RSIA Az Zahra implementation includes the installation
Palembang dan 19 titik di RSU Bunda of 10 solar-powered lighting points at Az
Padang, termasuk instalasi panel, baterai Zahra Palembang Women and Children
penyimpanan, serta pemantauan sistem. Hospital and 19 points at Bunda Padang
Program ini memberikan dampak awal Hospital, along with solar panels, battery
berupa penghematan energi lebih dari storage systems, and system monitoring.
3.000 kWh per tahun di RSIA Az Zahra The program has delivered initial impacts
dan lebih dari 7.500 kWh per tahun di RSU in the form of energy savings of more than
Bunda Padang. 3,000 kWh per year at Az Zahra Women
and Children Hospital and more than 7,500
kWh per year at Bunda Padang Hospital.
Pengelolaan Emisi
Emission Management
Aktivitas operasional Perseroan yang menggunakan listrik Operational activities involving electricity and fuel consumption
dan BBM menghasilkan emisi gas rumah kaca (GRK). Pada generate greenhouse gas (GHG) emissions. In the 2025
tahun pelaporan 2025, Perseroan melakukan inventarisasi reporting year, the Company conducted an inventory of Scope
emisi GRK Cakupan 1 dari konsumsi bahan bakar serta 1 GHG emissions from fuel consumption and Scope 2 GHG
Cakupan 2 terkait penggunaan listrik pada seluruh unit emissions related to electricity usage across all hospital units. The
rumah sakit. Perhitungan dilakukan dengan mengacu pada calculations were carried out in accordance with the Greenhouse
metodologi Greenhouse Gas Protocol (GHG Protocol). Sampai Gas Protocol (GHG Protocol). As of the end of the reporting
akhir periode pelaporan, Perseroan belum melaksanakan period, the Company has not yet conducted an inventory of Scope
inventarisasi emisi GRK Cakupan 3 karena masih menelaah 3 GHG emissions, as it is still reviewing the most appropriate
metode perhitungan yang paling sesuai dengan karakteristik calculation methodology based on the characteristics of its
kegiatan operasional. [F.11][305-1][305-2][305-3] operational activities. [F.11][305-1][305-2][305-3]
Selain emisi GRK, Perseroan juga mengidentifikasi potensi In addition to GHG emissions, the Company has also
emisi non-GRK, seperti SOx, NOx, dan partikulat yang identified potential non-GHG emissions, such as SOx, NOx,
terutama berasal dari pengoperasian genset di beberapa and particulate matter, primarily originating from generator
rumah sakit pada saat terjadi gangguan pasokan listrik utama. operations at several hospitals during disruptions to the
Pengelolaan emisi non-GRK dilakukan dengan memastikan main electricity supply. Non-GHG emissions are managed
perawatan genset secara berkala, penggunaan bahan bakar by ensuring regular generator maintenance, the use of
sesuai spesifikasi, serta pengoperasian peralatan hanya fuel that meets specifications, and operating equipment
bila diperlukan untuk menjaga keberlangsungan layanan only when necessary to maintain healthcare service
kesehatan. Perseroan telah melakukan pengukuran emisi continuity. The Company conducted non-GHG emission
non-GRK pada tahun 2025. Hasilnya, tidak terdapat temuan measurements in 2025, with no significant findings related
signifikan terkait pelampauan baku mutu emisi udara dari to exceedances of ambient air quality standards. [305-7]
kegiatan operasional Perseroan. [305-7]
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Emisi Gas Rumah Kaca (GRK) (Ton CO2e) [F.11] [305-1][305-2][305-3]
Greenhouse Gas (GHG) Emissions (Tons of CO2e)
Uraian
2025 2024* 2023*
Description
Emisi GRK Cakupan 1
172,41 154,61 141,28
GHG Emission Scope 1
Emisi GRK Cakupan 2
12.172,76 12.107,92 8.923,87
GHG Emission Scope 2
Total Emisi GRK Cakupan 1 dan 2
12.345,17 12.262,53 9.065,15
Total GHG Emission Scope 1 and 2
Keterangan | Note
Data emisi GRK mencakup rumah sakit, PT Morula Indonesia dan PT Diagnos Laboratorium Utama Tbk.
GHG emissions data includes hospitals, PT Morula Indonesia, and PT Diagnos Laboratorium Utama Tbk.
*Penyajian kembali data emisi GRK disebabkan oleh perubahan metode perhitungan.
*Restatement of GHG emissions data is due to changes in the calculation methodology.
Intensitas Emisi GRK [305-4]
GHG Emissions Intensity
Uraian Satuan
2025 2024* 2023*
Description Unit
Jumlah Emisi GRK Cakupan 1 dan 2 Ton CO2e
12.345,17 12.262,53 9.065,16
Total GHG Emission Scope 1 and 2 Tons of CO2e
Jumlah Kunjungan Pasien Kunjungan Pasien
654.592 666.021 613.328
Total of Patient Visits Patient Visit
Ton CO2e/
Intensitas Emisi GRK Kunjungan Pasien
0,019 0,018 0,015
GHG Emission Intensity Tons of CO2e/
Patient Visit
Keterangan | Note
*Penyajian kembali data intensitas emisi GRK disebabkan oleh perubahan metode perhitungan.
*Restatement of GHG emisisons intensity data is due to changes in the calculation methodology.
Perseroan telah menetapkan target pengelolaan emisi The Company has established an emission management
untuk tahun 2026, yaitu menurunkan emisi GRK dari target for 2026, which is to reduce GHG emissions from
penggunaan AC dan listrik di kantor korporat sebesar air conditioning and electricity use at the corporate office
5%. Untuk mencapai target tersebut, Perseroan by 5%. To achieve this target, the Company has optimized
mengoptimalkan pengelolaan energi, khususnya pada energy management, particularly in cooling systems,
sistem pendingin ruangan, melalui pengaturan suhu through more efficient temperature settings, regular
yang lebih efisien, perawatan berkala, serta penggantian maintenance, and the replacement of inefficient equipment.
peralatan yang kurang efisien. Dengan berbagai upaya Through these initiatives, the GHG emission reduction
tersebut, target pengurangan emisi GRK pada tahun 2025 target for 2025 was achieved. [F.12][302-5][305-5]
telah tercapai.[F.12][302-5][305-5]
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Pengelolaan Limbah untuk Lingkungan yang Lebih Bersih Waste Management for a Cleaner Environment Perseroan menghasilkan limbah berbahaya dan beracun The Company generates hazardous and toxic waste (B3) (B3) dalam bentuk padatan, cairan, serta limbah medis. in the form of solid, liquid, and medical waste. Medical Limbah medis tersebut memiliki karakteristik infeksius, waste may exhibit infectious, pathological, or chemical patologis, maupun mengandung bahan kimia, sehingga characteristics, and therefore requires careful handling to memerlukan pengelolaan yang hati-hati untuk mencegah prevent adverse impacts on the environment and public dampak terhadap lingkungan dan kesehatan masyarakat. health. In addition to B3 waste, the Company also generates Selain limbah B3, Perseroan juga menghasilkan limbah non-B3 waste from various other operational activities. All non-B3 dari berbagai kegiatan operasional lainnya. Seluruh waste management processes are carried out in accordance proses pengelolaan limbah dilakukan sesuai dengan with applicable regulatory requirements. [F.23] ketentuan regulator. [F.23] Dalam pengelolaannya, Perseroan melakukan identifikasi In its waste management practices, the Company conducts dan pemilahan limbah di seluruh rumah sakit BMHS. waste identification and segregation across all BMHS Limbah B3 berupa cairan kimia sitotoksik dan limbah hospitals. Hazardous waste in the form of cytotoxic padat noninfeksius ditempatkan dalam kantong plastik chemical liquids and non-infectious solid waste is placed kuning, sedangkan limbah medis tajam seperti jarum suntik in yellow plastic bags, while sharp medical waste such as dimasukkan ke dalam wadah tahan tusuk. Limbah tersebut needles is stored in puncture-resistant containers. The kemudian disimpan dalam medical waste container sebelum waste is then stored in medical waste containers before diserahkan kepada pihak ketiga untuk dikelola melalui being handed over to third parties for treatment through metode insinerasi. incineration. Perseroan menerapkan pemilahan sejak awal untuk The Company implements early-stage waste segregation to mengurangi sampah ke tempat pembuangan akhir (TPA) reduce waste sent to final disposal sites (TPA) and ensure dan memastikan pengelolaan yang bertanggung jawab, responsible waste management by directing valuable dengan mengarahkan material bernilai guna ke pemulihan materials to resource recovery and circular economy sumber daya (resource recovery) dan ekonomi sirkular initiatives through partnerships with waste banks and melalui kerja sama dengan mitra seperti bank sampah dan recyclers. The volume diverted reached 9 tons in 2025, pendaur ulang. Volume yang berhasil dialihkan mencapai representing an increase of 16,73% compared to 7.71 tons 9 ton pada 2025, atau meningkat 16,73% dibandingkan in the previous year. In addition, the Company recycles 7,71 ton pada tahun sebelumnya. Selain itu, Perseroan plastic bottles into planting media, while non-recyclable melakukan daur ulang botol plastik menjadi media tanam, waste is sent to TPA. [F.5][F.13][F.14][306-1][306-2][306-3][306-4] sementara limbah yang tidak dapat didaur ulang dikirim ke [306-5] TPA. [F.5][F.13][F.14][306-1][306-2][306-3][306-4][306-5] Pada 2025, volume limbah B3 mencapai 186,21 ton dan In 2025, the volume of hazardous and toxic waste (B3) limbah non-B3 tercatat sebanyak 289,70 ton. Secara total, reached 186.21 tons, while non-B3 waste amounted limbah yang ditimbulkan mencapai 475,91 ton, meningkat to 289.70 tons. In total, the waste generated reached 9,18% dibandingkan tahun 2024. Peningkatan ini terutama 475.91 tons, representing an increase of 9.18% compared dipengaruhi oleh cakupan pencatatan limbah yang semakin to 2024. This increase was primarily influenced by more komprehensif. comprehensive waste recording practices. 66 | Laporan Keberlanjutan | Sustainability Report 2025
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Pemantauan pengelolaan limbah non-B3 dilaksanakan Regular monitoring of non-B3 waste management is carried
secara berkala melalui inspeksi langsung untuk memastikan out through direct inspections to ensure compliance
kepatuhan terhadap standar yang berlaku. Upaya with applicable standards. Waste reduction efforts
pengurangan limbah juga dilakukan dengan mendorong are also supported by encouraging the use of personal
penggunaan alat makan dan minum pribadi, mengganti eating and drinking utensils, replacing plastic bags with
kantong plastik dengan alternatif ramah lingkungan, serta environmentally friendly alternatives, and eliminating
tidak menyediakan minuman dalam kemasan plastik di bottled plastic beverages at the management office.
kantor manajemen.
Jenis dan Volume Limbah B3 dan Non-B3 (Ton)
Types and Volume of Hazardous and Non-Hazardous Waste (Tons)
Uraian
2025 2024 2023
Description
Timbulan Limbah Non-B3 (Limbah Domestik)
289,70 239,87 188,58
Non-Hazardous Waste (Domestic Waste) Generated
Timbulan Limbah B3
186,21 196,07 195,98
Hazardous Waste Generated
Limbah B3 Padat
167,13 181,11 181,75
Solid Hazardous Waste
Limbah B3 Cair
7,02 5,78 6,13
Liquid Hazardous Waste
Limbah B3 Jarum
12,06 9,18 8,10
Hazardous Waste Needles
Keterangan | Note
Data timbulan limbah mencakup rumah sakit, PT Morula Indonesia, dan PT Diagnos Laboratorium Utama Tbk.
Waste generation data includes hospitals, PT Morula Indonesia, and PT Diagnos Laboratorium Utama Tbk.
Sepanjang 2025, tidak terdapat kasus penyalahgunaan In 2025, there were no cases reported of medical waste
limbah medis, insiden pencemaran, maupun tumpahan misuse, pollution incidents, or hazardous waste spills
limbah B3 baik pada proses pemilahan, penyimpanan, during segregation, storage, or transfer to third parties.
maupun penyerahan kepada pihak ketiga. [F.15][2-27][306-2] [F.15][2-27][306-2]
Pengelolaan Sumber Daya Air dan Air Limbah
Water Resources and Wastewater Management
Sebagai penyedia layanan kesehatan, Perseroan As a healthcare service provider, the Company requires an
memerlukan pasokan air bersih dalam jumlah dan kualitas adequate supply of clean water in both quantity and quality
yang memadai untuk mendukung operasional. Untuk to support its operations, and the Company must ensure
itu, Perseroan memastikan ketersediaan dan mutu air di water availability and quality across all hospitals. Water
seluruh rumah sakit. Sumber air yang digunakan berasal sources include purchases from third-party providers and
dari pembelian kepada penyedia pihak ketiga serta the use of groundwater, all of which are supported by the
pemanfaatan air tanah, yang seluruhnya telah dilengkapi required government permits.
dengan perizinan yang diperlukan dari pemerintah.
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Pada tahun 2025, total konsumsi air tercatat sebesar In 2025, total water consumption reached 108,434 m³,
108.434 m³, meningkat dibandingkan tahun 2024 karena an increase compared to 2024, mainly driven by more
dipengaruhi oleh pemantauan dan pencatatan penggunaan comprehensive monitoring and recording of water usage,
air yang semakin komprehensif, khususnya untuk sumber particularly from groundwater sources. [F.8][303-1][303-5]
air tanah. [F.8][303-1][303-5]
Konsumsi Air (m3) [303-3]
Water Consumption (m3)
Uraian
2025 2024 2023
Description
Air PDAM
65.745 64.442 155.887
PDAM Water
Air Tanah
42.689 33.903 27.258
Groundwater
Total Konsumsi Air
108.434 98.345 183.145
Total Water Consumption
Keterangan | Note
Data konsumsi air mencakup rumah sakit, PT Morula Indonesia dan PT Diagnos Laboratorium Utama Tbk.
Water consumption data includes hospitals, PT Morula Indonesia, and PT Diagnos Laboratorium Utama Tbk.
Intensitas Air (m3/pasien)
Water Intensity (m3/ patient visit)
Uraian Satuan
2025 2024 2023
Description Unit
Total Konsumsi Air
m3 108.434 98.345 183.145
Total Water Consumption
Jumlah Kunjungan Pasien Kunjungan Pasien
654.592 666.021 613.328
Total of Patient Visits Patient Visit
m3/Kunjungan
Intensitas Air
Pasien 0,17 0,15 0,30
Water Intensity
(m3/Patient Visit)
Pengelolaan Air Limbah [F.14][303-2]
Wastewater Management
Perseroan menghasilkan air limbah dari kegiatan The Company generates wastewater during its operational
operasional yang dapat mengandung mikroorganisme, activities that may contain microorganisms, radioactive
bahan radioaktif, atau bahan kimia berbahaya. Untuk substances, or hazardous chemicals. To mitigate
mencegah risiko lingkungan dan kesehatan, seluruh environmental and health risks, all wastewater is treated
air limbah diproses terlebih dahulu melalui Instalasi at a Wastewater Treatment Plant (IPAL) prior to discharge
Pengolahan Air Limbah (IPAL) sebelum dibuang ke badan into water bodies. The IPAL processes medical wastewater
air. IPAL mengelola limbah medis, seperti air bekas cucian such as wound washing and blood-contaminated water, as
luka dan darah, serta limbah domestik dari fasilitas dapur well as domestic wastewater from kitchen and bathroom
dan kamar mandi. facilities.
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Efektivitas proses pengolahan dipantau antara lain melalui Treatment effectiveness is monitored through biological
pemeliharaan ikan sebagai indikator biologis dan pengujian indicators, including fish farming, and regular effluent
baku mutu efluen secara berkala melalui pemeriksaan quality testing conducted via monthly laboratory
laboratorium bulanan. Hasil pemantauan dan pengelolaan examinations. Wastewater management results are
air limbah dilaporkan dalam rapat manajemen rumah sakit reported in hospital management meetings and submitted
dan disampaikan kepada Dinas Lingkungan Hidup sebagai to the Environmental Agency as part of the periodic
bagian dari kewajiban pelaporan secara berkala yaitu setiap reporting obligations on a monthly or quarterly basis. All
bulan/ triwulan. Seluruh efluen yang dihasilkan dibuang ke treated effluent is discharged into surface water.
air permukaan.
Total Efluen yang Dihasilkan (m3) [303-4]
Total Effluents Generated (m3)
Uraian
2025 2024 2023
Description
Total Efluen
149.140 129.914 254.128
Total Effluents
Keterangan | Note
Data efluen yang dihasilkan mencakup rumah sakit, PT Morula Indonesia dan PT Diagnos Laboratorium Utama Tbk.
Effluent data includes hospitals, PT Morula Indonesia, and PT Diagnos Laboratorium Utama Tbk.
Upaya Pelestarian Keanekaragaman Hayati
Biodiversity Conservation Efforts
Perseroan tidak beroperasi di wilayah yang berdekatan The Company does not operate in areas adjacent to
dengan kawasan bernilai keanekaragaman hayati tinggi regions with high biodiversity value or protected areas.
ataupun kawasan lindung. Walaupun demikian, kegiatan Nevertheless, hospital activities generate medical waste
rumah sakit menghasilkan limbah medis yang memiliki that poses environmental and health risks, thereby
risiko lingkungan dan kesehatan sehingga memerlukan requiring strict management. The Company ensures
pengelolaan yang ketat. Perseroan memastikan bahwa that solid and liquid waste management is conducted in
pengelolaan limbah padat dan cair dilakukan sesuai accordance with the regulations stipulated by the Ministry
ketentuan dari Kementerian Kesehatan dan Kementerian of Health and the Ministry of Environment. During 2025,
Lingkungan Hidup. Sampai dengan akhir 2025, Perseroan the Company did not receive any complaints related to
tidak menerima pengaduan terkait isu lingkungan. [F.16][F.23] environmental issues. [F.16][F.23]
Sebagai salah satu upaya penghijauan, Perseroan As part of its greening initiatives, the Company continued
melanjutkan inisiatif program penanaman pohon, yang its tree planting program, which also serves as an effort to
sekaligus menjadi upaya Perseroan dalam berkontribusi contribute to improving air quality around its operational
pada peningkatan kualitas udara di sekitar wilayah areas. [F.9][F.10][304-1][304-2][304-3]
operasional kami. [F.9][F.10][304-1][304-2][304-3]
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Penanaman Pohon | Tree Planting
>650
>500
>400
2025 2024 2023
Pohon | Tree
*) Data mencakup rumah sakit dan klinik yang telah beroperasi secara keseluruhan sejak tahun 2023
*) Data includes hospitals and clinics that have been fully operational since 2023
Investasi dan Biaya Pengelolaan Lingkungan
Environmental Investment and Expenditure
Pada 2025, Perseroan mengalokasikan biaya lingkungan In 2025, the Company allocated environmental expenditure
untuk mendukung berbagai kegiatan pengelolaan to support its environmental management activities,
lingkungan, meliputi operasional Instalasi Pengolahan Air including the operation of the Wastewater Treatment Plant
Limbah (IPAL), pemenuhan Izin Pembuangan Limbah Cair (IPAL), compliance with Wastewater Discharge Permits
(PLC), pengelolaan Kesehatan Lingkungan (Kesling), serta (PLC), Environmental Health (Kesling) management, as
pengelolaan limbah B3 dan limbah domestik rumah sakit. [F.4] well as the management of hazardous (B3) and domestic
hospital waste. [F.4]
2,51
1,91
1,79
2025 2024 2023
Rp miliar | IDR billion
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Menghadirkan Layanan
Terbaik bagi Pasien dan
Masyarakat
Delivering the Best Services for
Patients and Communities
BMHS menghadirkan layanan kesehatan yang berfokus pada keselamatan pasien,
peningkatan mutu klinis, dan perluasan akses layanan. Inisiatif kami dijalankan melalui
kolaborasi lintas pemangku kepentingan, inovasi teknologi kesehatan, serta penguatan
layanan preventif bagi masyarakat.
BMHS delivers healthcare centered on patient safety, clinical quality improvement, and broader
access. We do this through stakeholder collaboration, healthcare technology innovation, and
strengthening preventive services for communities.
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Menjaga Keselamatan, Kepercayaan, dan
Kepuasan Pasien
Safeguarding Patient Safety, Trust, and Satisfaction
Perseroan berupaya menyediakan layanan kesehatan yang The Company endeavors to provide high-quality healthcare
berkualitas serta adil dan setara bagi seluruh masyarakat. services that are fair and equitable for all members of
Perseroan juga mendukung program pemerintah melalui society. The Company also supports government programs
partisipasi dalam Program Jaminan Kesehatan Nasional through its participation in the National Health Insurance
(JKN) yang diselenggarakan BPJS Kesehatan, dengan Program (Jaminan Kesehatan Nasional/JKN) administered
melayani peserta JKN di RSU Bunda Jakarta, RSU Bunda by BPJS Kesehatan, by serving JKN participants at Bunda
Margonda, RSU Bunda Padang, RSU Citra Harapan, Jakarta Hospital, Bunda Margonda Hospital, Bunda Padang
serta RSIA Az Zahra Palembang. Selain itu, Perseroan Hospital, Citra Harapan Hospital, and Az Zahra Palembang
berkolaborasi dengan Puskesmas dan Dinas Kesehatan Women and Children Hospital. In addition, the Company
untuk memperkuat pemantauan serta pelaksanaan collaborates with Community Health Centers (Puskesmas)
program kesehatan secara lebih efektif dan terintegrasi. and Regional Health Offices to strengthen monitoring and
[F.17] implementation of health programs in a more effective and
integrated manner. [F.17]
Upaya peningkatan kualitas pelayanan juga dilakukan Efforts to improve service quality are also carried out by
dengan menjaga mutu layanan serta memastikan keamanan maintaining service standards and ensuring the safety and
dan kenyamanan seluruh pasien di lingkungan rumah sakit comfort of all patients within the Company’s hospitals and
dan klinik Perseroan. Untuk mendukung hal tersebut, clinics. To support this, the Company implements various
Perseroan melaksanakan berbagai inisiatif, antara lain: initiatives, including:
1. Nilai Net Promoter Score (NPS) pada tahun 2025 1. A Net Promoter Score (NPS) of 86 in 2025;
mencapai 86;
2. Terakreditasi Australian Council on Healthcare 2. Accreditation from the Australian Council on
Standards (ACHS); Healthcare Standards (ACHS);
3. Terakreditasi Paripurna dari Komisi Akreditasi Rumah 3. Paripurna (Full) Hospital Accreditation from Komisi
Sakit (KARS); Akreditasi Rumah Sakit (KARS);
4. Tersertifikasi Reproductive Technology Accreditation 4. Certification from the Reproductive Technology
Committee (RTAC); Accreditation Committee (RTAC);
5. Memiliki prosedur standar pelayanan medis (SOP); 5. Implementation of standard operating procedures
(SOP) for medical services;
6. Melaksanakan pengelolaan aset alat kesehatan secara 6. Structured management of medical equipment assets;
terstruktur;
7. Melakukan evaluasi formulir procurement secara 7. Regular evaluation of procurement forms;
berkala;
8. Memastikan ketersediaan informasi publik terkait 8. Ensuring the availability of public information related to
jaminan kesehatan. health insurance coverage.
Seluruh inisiatif ini dijalankan sebagai satu kesatuan sistem All of these initiatives are implemented, as an integrated
penjaminan mutu untuk memastikan pengalaman layanan quality assurance system to ensure a safe, consistent
yang aman, konsisten, dan berorientasi pada kebutuhan service experience oriented towards patient needs.
pasien.
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Perseroan membentuk Komite Mutu yang melaksanakan The Company has established a Quality Committee that
evaluasi rutin setiap bulan untuk memastikan pencapaian conducts routine monthly evaluations to ensure the
indikator mutu nasional. Hasil evaluasi disampaikan kepada national quality indicators are achieved. Evaluation results
Direktur Rumah Sakit, kemudian diteruskan kepada Quality are reported to the Hospital Director and subsequently
Corporate di Direktorat Medical, Nursing and Quality, dan forwarded to Corporate Quality under the Medical Nursing
selanjutnya kepada Chief of Medical and Nursing Quality Quality Directorate and then to the Chief of Medical and
Officer. Rangkaian pelaporan ini memastikan adanya tindak Nursing Quality Officer. This reporting chain ensures
lanjut yang terstruktur terhadap temuan lapangan, mulai structured follow-up on field findings, ranging from
dari perbaikan proses klinis hingga peningkatan standar improvements in clinical processes to enhancements in
layanan di operasional BMHS. service standards across BMHS operations.
Dari aspek keamanan lingkungan rumah sakit, Perseroan For hospital environmental security, the Company
memiliki 102 petugas keamanan. Seluruh petugas telah employs 102 security personnel. All security personnel
memperoleh pengetahuan dasar mengenai hak asasi have received basic human rights knowledge through
manusia melalui pendidikan dan sertifikasi satuan education and certification in accordance with Indonesian
pengamanan sesuai Peraturan Kapolri No. Pol. 18 National Police Regulation No. 18 of 2006 concerning
Tahun 2006 tentang Pelatihan dan Kurikulum Satuan Security Guard Training and Curriculum. Strengthening the
Pengamanan. Penguatan kapasitas petugas keamanan ini capacity of security personnel supports the creation of a
mendukung terciptanya lingkungan rumah sakit yang aman safe hospital environment while respecting the dignity and
sekaligus menghormati martabat dan hak pasien maupun rights of patients and visitors. [410-1]
pengunjung. [410-1]
Selain itu, guna mendukung keselamatan pasien, proses In addition, to support patient safety, the sterilization
sterilisasi peralatan untuk tindakan operasi dan prosedur of medical equipment for surgical procedures and other
medis lainnya dilakukan melalui unit Central Sterile Supply medical treatments is carried out through the Central
Department (CSSD). Peralatan medis menjalani kalibrasi Sterile Supply Department (CSSD). Medical equipment is
berkala oleh pihak ketiga, yang dipantau oleh elektromedis periodically calibrated by third parties, and is monitored
unit rumah sakit di bawah Divisi Facility Management and by biomedical engineering units under the Facility
General Affairs. Pemantauan indikator keselamatan pasien Management and General Affairs Division. Patient safety
dilakukan melalui monitoring kepatuhan yang dilaksanakan indicators are monitored through compliance oversight
oleh komite-komite terkait di rumah sakit. Kegiatan by the relevant hospital committees. Medical laboratory
laboratorium medis dijalankan berdasarkan standar ISO activities are carried out in accordance with ISO 15189
15189, dan seluruh area pelayanan didesinfeksi setelah standards, and all service areas are disinfected following
tindakan medis. [F.27][F.28][416-1] medical procedures. [F.27][F.28][416-1]
Pada 2025, Perseroan memberikan sosialisasi dan pelatihan In 2025, the Company provided patient health and safety
kepada seluruh tenaga medis dan nonmedis mengenai socialization and training to all medical and non-medical
kesehatan dan keselamatan pasien, termasuk pemahaman personnel, which, included awareness of human rights.
terkait hak asasi manusia. Edukasi juga diberikan kepada Patients also received education on informed consent,
pasien mengenai informed consent, penggunaan obat, medication use, hand hygiene practices, infant care,
praktik kebersihan tangan, perawatan bayi, pemberian breastfeeding, and other related topics. During the year,
ASI, dan materi lainnya. Selama tahun berjalan, seluruh all reports related to patient health and safety have
laporan terkait kesehatan dan keselamatan pasien telah been followed up in a timely manner through handling
ditindaklanjuti secara tepat waktu dan melalui mekanisme mechanisms in accordance with the Company’s standard
penanganan yang sesuai dengan standar operasional operating procedures.
Perseroan.
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Penilaian kualitas layanan dilakukan melalui survei Service quality assessments are conducted through patient
kepuasan pasien, yang diisi secara digital melalui satisfaction surveys, which are completed digitally via
pemindaian barcode dan formulir daring. Hasil survei barcode scanning and online forms. Survey results are
dikelola oleh Unit/Divisi Patient Experience di bawah managed by the Patient Experience Unit/Division under
Direktorat Digital & Teknologi, kemudian dilaporkan setiap the Directorate of Digital & Technology, and are reported
bulan kepada Direktur Rumah Sakit sebagai dasar evaluasi monthly to the Hospital Director as a basis for operational
operasional. Pada 2025, sebanyak 10.341 pasien mengikuti evaluation. In 2025, a total of 10,341 patients participated
survei, dengan skor indeks kepuasan sebesar 89,1. in the survey, with a satisfaction index score of 89.1.
Indeks Kepuasan Pasien (Skala 100) [F.30]
Patient Satisfaction Index (In 100 scale)
90,4
89,1 87,7
2025 2024* 2023*
*) Pernyataan kembali karena perubahan metode perhitungan [2-4]
*) Restatement due to changes in calculation methodology
Pengembangan Sumber Daya Manusia untuk
Mendukung Mutu Pelayanan
Human Capital Development to Support Service Quality
Pendidikan dan Pelatihan Berkelanjutan [F.22]
Continuous Education and Training
Perseroan berkomitmen meningkatkan kompetensi seluruh The Company is committed to enhancing the competencies
karyawan, baik tenaga medis maupun nonmedis, sebagai of all employees, both medical and non-medical personnel,
bagian dari penguatan kualitas layanan dan keberlanjutan as part of strengthening service quality and ensuring
organisasi. Peningkatan kompetensi dilakukan melalui organizational sustainability. Competency development
program pelatihan terstruktur yang mencakup program is carried out through structured training programs that
induksi, pengembangan soft skills, hard skills sesuai include induction programs, soft skills development,
bidang profesi, pelatihan kepemimpinan, serta sertifikasi profession-specific hard skills training, leadership
profesional. development, and professional certification.
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Selain pengembangan kompetensi teknis dan manajerial, In addition to developing technical and managerial
Perseroan juga menyelenggarakan pelatihan terkait competencies, the Company also organizes training related
aspek Lingkungan, Sosial, dan Tata Kelola (LST) beserta to Environmental, Social, and Governance (ESG) aspects
penerapannya di sektor layanan kesehatan. Pelatihan ini and their implementation in the healthcare sector. This
diberikan kepada karyawan serta jajaran manajemen, training is provided to employees as well as management,
termasuk Direktur dan Sekretaris Perusahaan, guna including the Directors and the Corporate Secretary, in
memperkuat pemahaman dan implementasi prinsip order to strengthen the understanding and implementation
keberlanjutan di seluruh unit dan anak usaha. [E.2][2-17][2-24] of sustainability principles across all units and subsidiaries.
[E.2][2-17][2-24]
Jumlah Pelatihan | Total Training
Induction Soft Skill Hard Skill Leadership Certification
9 436 803 17 391
Catatan | Note:
Pada tahun 2023 dan 2024 jumlah pelatihan secara keseluruhan yaitu 753 dan 883.
In 2023 and 2024, the total training conducted amounted to 753 and 883, respectively.
Jumlah Peserta Pelatihan [404-2]
Number of Training Participants
Jenis Pelatihan 2025
Gender
Type of Training Induction Soft skill Hard skill Leadership Certification
Laki-laki
14 644 943 89 206
Male
Medical
Perempuan
102 4.387 7.214 455 1.291
Female
Laki-laki
27 612 470 106 129
Male
Non medical
Perempuan
43 1.701 1.197 217 314
Female
Laki-laki
41 1.256 1.413 195 335
Male
Total
Perempuan
145 6.088 8.411 672 1.605
Female
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Rata-rata Jam Pelatihan per Karyawan Berdasarkan Gender (Jam) [404-1]
Average Training Hours per Employee by Gender (Hours)
Rata-rata jam pelatihan/karyawan
Average training hours/employee
2025
8,6
Rata-rata Jam Pelatihan per Karyawan Berdasarkan Tingkat Jabatan (Jam) [404-1]
Average Training Hours per Employee by Position Level (Hours)
2025
Jabatan
Position Laki-laki Perempuan
Male Female
Entry-level 3,7 3,7
Mid-level 4,2 4,3
Senior-level 12,9 11,2
Executive-level 12,8 16,0
Catatan | Note:
Pada tahun 2023 dan 2024 jumlah rata-rata jam pelatihan karyawan (jam pelatihan/karyawan) berdasarkan tingkat jabatan secara berturut-turut adalah Entry-
level: 17,17 dan 18,87; Mid-level: 8,12 dan 8,21; Senior-level: 40,54 dan 20,32; Executive-level: 13,82 dan 11,7.
In 2023 and 2024, the average training hours per employee by position level was as follows Entry-level: 17.17 and 18.87; Mid-level: 8.12 and 8.21; Senior-level:
40.54 and 20.32; Executive-level: 13.82 and 11.7.
Budaya K3 untuk Lingkungan Kerja yang Aman dan Sehat [F.21]
OHS Culture for a Safe and Healthy Workplace
Menghadapi tingginya risiko K3 dalam kegiatan operasional, To face the high level of occupational health and safety
Perseroan mengambil langkah mitigasi untuk melindungi (OHS) risks in operational activities, the Company has
seluruh individu di area kerja. Perseroan menerapkan instigated mitigation measures to protect all individuals
prosedur Keselamatan dan Kesehatan Kerja Rumah Sakit within the workplace. The Company applies Hospital
(K3RS) sesuai Permenkes Nomor 66 Tahun 2016. Prosedur Occupational Safety and Health (K3RS) procedures in
ini berlaku bagi seluruh (100%) karyawan, pemasok, pasien, accordance with the Ministry of Health Regulation No.
serta pemangku kepentingan lainnya di lingkungan rumah 66 of 2016. These procedures apply to all (100%) of the
sakit. Perseroan juga menerapkan standar Penilaian employees, suppliers, patients, and other stakeholders
Standar Akreditasi Rumah Sakit (STARKES) sebagai within the hospital environment. The Company also
rujukan tambahan dalam penguatan keselamatan. Fasilitas applies the Indonesian Hospital Accreditation Standards
keselamatan yang tersedia mencakup alat pelindung diri (STARKES) as an additional reference to strengthen safety
(APD), alat pemadam api ringan (APAR), pompa dan hydrant, measures. Available safety facilities include personal
sistem alarm kebakaran, rambu evakuasi, serta akses protective equipment (PPE), fire extinguishers (APAR),
tangga dan pintu darurat. [403-1][403-8] pumps and hydrants, fire alarm systems, evacuation
signage, and emergency stairways and exits. [403-1][403-8]
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Untuk mengelola risiko K3RS, Perseroan membentuk To manage K3RS risks, the Company has established a
Komite Keselamatan dan Kesehatan Kerja Rumah Sakit Hospital Occupational Safety and Health Committee
(K3RS) yang berada di bawah Komite K3 sebagai bagian (K3RS) under the OHS Committee as part of disaster
dari koordinasi penanggulangan bencana di setiap rumah management coordination at each hospital. The OHS
sakit. Komite K3 bertanggung jawab memantau dan Committee is responsible for monitoring and evaluating
mengevaluasi kinerja K3RS serta melaporkannya kepada K3RS performance and reporting to the Hospital Director.
Direktur Rumah Sakit. Karyawan dapat menyampaikan Employees may submit reports or consultations to the OHS
laporan atau melakukan konsultasi kepada Komite K3 Committee concerning implementation, development, and
terkait pelaksanaan, pengembangan, maupun evaluasi evaluation of K3RS programs, including workplace hazard
program K3RS, termasuk penyampaian laporan bahaya di reporting. [403-2]
tempat kerja. [403-2]
Komite K3 telah melakukan identifikasi dan pemetaan The OHS Committee has identified and mapped potential
potensi bahaya, mencakup risiko kecelakaan lalu lintas dan hazards, including traffic accident risks and needle-stick
kejadian tertusuk jarum yang umum terjadi pada tenaga injuries commonly experienced by healthcare workers.
kesehatan. Untuk mengurangi risiko tersebut, Perseroan To mitigate these risks, the Company provides dedicated
menyediakan wadah khusus limbah jarum, memberikan needle waste containers, promotes compliance with traffic
imbauan kepatuhan terhadap aturan lalu lintas, serta regulations, and conducts regular vehicle maintenance.
melakukan perawatan kendaraan secara berkala. Pelatihan OHS training is delivered through programs such as safety
K3 juga dilaksanakan melalui berbagai program, seperti induction, disaster simulations, fire safety training, OHS
safety induction, simulasi bencana, pelatihan keselamatan awareness, manual handling and ergonomics, code red,
kebakaran, awareness K3, manual handling dan ergonomi, code pink, and disaster management. [403-2][403-4][403-5]
code red, code pink, serta manajemen bencana. [403-2][403-4]
[403-5]
Sepanjang 2025, tercatat 68 kasus kecelakaan kerja yang Throughout 2025, the Company recorded 68 occupational
seluruhnya masuk dalam kategori penyembuhan/dapat accident cases, all of which were classified as recoverable,
kembali bekerja dalam waktu kurang dari 6 bulan. Jenis with employees able to return to work within less than six
kejadian yang paling dominan adalah kecelakaan lalu lintas months. The most prevalent type of incident was traffic-
sebanyak 38 kasus. Di lingkungan operasional rumah sakit, related accidents, totaling 38 cases. Within hospital
tercatat 13 kasus terpeleset dan 11 kasus cedera akibat operations, there were 13 slip incidents and 11 injuries
benda tajam (misalnya pisau, paku, atau jarum), serta 5 involving sharp objects (e.g., knives, nails, or needles), as well
kasus kecelakaan kerja umum di area rumah sakit. Upaya as 5 general workplace accidents within hospital premises.
mitigasi dilakukan melalui peningkatan intensitas pelatihan Mitigation efforts were implemented through increased
dan edukasi, khususnya pada orientasi karyawan baru. training and education intensity, particularly during
Tidak terdapat kasus kecelakaan kerja yang melibatkan new employee orientation. There were no occupational
karyawan alih daya di wilayah operasional Perseroan. accident cases involving outsourced employees within the
Data kecelakaan kerja tersebut digunakan sebagai dasar Company’s operational areas. Occupational accident data
untuk mengevaluasi efektivitas program K3 dan menyusun are used as a basis to evaluate the effectiveness of the
prioritas perbaikan di wilayah operasional Perseroan. OHS program and to set improvement priorities across the
[403-2][403-5][403-7][403-9] Company’s operational areas. [403-2][403-5][403-7][403-9]
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Kecelakaan Kerja [403-9]
Work-related Accidents
Keterangan
2025
Description
Meninggal Dunia
0
Fatality
Jumlah Kecelakaan Konsekuensi Tinggi
0
Number of High Consequence Accidents
Jumlah Kecelakaan Tercatat
68
Number of Recorded Accidents
Total 68
Tingkat Kecelakaan Kerja
Work Accident Rate
Keterangan
2025
Description
Jam Kerja
26.549.120
Total Working Hours
Jumlah Kecelakaan Kerja Tercatat
68
Total Recorded Work Accidents
Tingkat Kecelakaan Kerja
0,52
Recorded Work Accident Rate
Keterangan | Note:
Rumus penghitungan tingkat kecelakaan kerja menggunakan 200.000.
The formula for calculating the work accident rate uses 200,000.
Perseroan menyediakan layanan kesehatan bagi karyawan The Company provides healthcare services for employees
dan keluarga inti karyawan melalui pemeriksaan kesehatan and their immediate family members through routine
rutin serta keikutsertaan dalam program BPJS. Seluruh medical check-ups and participation in the BPJS program.
karyawan terdaftar dalam program BPJS Ketenagakerjaan, All employees are registered in the BPJS Employment
yang mencakup Jaminan Kecelakaan Kerja (JKK), Jaminan program, which covers Work Accident Insurance (JKK),
Kematian (JK), dan Jaminan Hari Tua (JHT), dengan Death Insurance (JK), and Old-Age Security (JHT), with 4%
kontribusi pembayaran 4% oleh Perseroan dan 1% oleh paid by the Company and 1% by employees. [201-3]
karyawan. [201-3]
Sepanjang 2025, tidak terdapat insiden kecelakaan kerja During 2025, there were no occupational accidents
maupun penyakit akibat kerja (PAK) yang menyebabkan or occupational diseases resulting in fatalities. This
fatalitas. Hal ini menunjukkan bahwa upaya pencegahan, demonstrates that preventive measures, health monitoring,
pemantauan kesehatan, dan penyediaan jaminan sosial and the provision of social security benefits have had a
ketenagakerjaan telah memberikan dampak yang positif positive impact on protecting employee health and safety.
terhadap perlindungan keselamatan dan kesehatan [403-3][403-6][403-10]
karyawan. [403-3][403-6][403-10]
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Kesetaraan Peluang Karier dan Remunerasi [405-1]
Equal Career Opportunities and Remuneration
Perseroan menjunjung tinggi prinsip HAM dalam seluruh The Company upholds human rights principles across
kegiatan operasional, termasuk dalam perlakuan terhadap all operations, including in its treatment of employees.
karyawan. Perseroan memastikan kesetaraan kesempatan The Company ensures equal opportunity in recruitment,
dalam proses rekrutmen, pemberian remunerasi, penilaian remuneration, performance evaluation, and competency
kinerja, pengembangan kompetensi, serta menerapkan development, and upholds non-discrimination in all
prinsip non-diskriminasi dalam seluruh keputusan employment-related decisions without distinction based on
ketenagakerjaan tanpa membedakan suku, agama, ras, jenis ethnicity, religion, race, gender, age, or other backgrounds.
kelamin, usia, maupun latar belakang lainnya.
Perseroan secara tegas melarang praktik kerja paksa The Company strictly prohibits forced labor and child
dan mempekerjakan anak di seluruh unit rumah labor across all hospital units. These provisions are also
sakit. Ketentuan ini juga tercantum dalam Peraturan stipulated in the Company Regulation based on Decree No.
Perusahaan berdasarkan Surat Keputusan Nomor KEP.4/ KEP.4/HI.00.00/00.0000.240205009/B/VII/2024 dated
HI.00.00/00.0000.240205009/B/VII/2024 tanggal 16 Juli July 16, 2024.
2024.
Sepanjang periode pelaporan, tidak terdapat pelanggaran Throughout the reporting period, there were no reported
terkait hak asasi manusia. Selain itu, proses rekrutmen violations related to human rights. In addition, the
mensyaratkan usia minimal 18 tahun bagi calon karyawan, recruitment process requires a minimum age of 18 years for
serta ketentuan jam kerja diterapkan sesuai dengan regulasi prospective employees, and working hours are implemented
yang berlaku. [F.18][F.19][408-1][409-1] in accordance with applicable regulations. [F.18][F.19][408-1]
[409-1]
Pemberian remunerasi dilaksanakan sesuai ketentuan Remuneration is provided in accordance with regional
upah minimum, disesuaikan dengan jenjang jabatan minimum wage regulations, adjusted based on job level
serta dilakukan secara adil dengan rasio gaji pokok dan and the ratio of basic salary and remuneration is 1:1
remunerasi 1:1 antara karyawan laki-laki dan perempuan. between male and female employees. The implementation
Pengawasan terhadap implementasi remunerasi berada di of remuneration is supervised by the Director of Human
bawah Direktur Human Capital. [F.20][405-2] Capital. [F.20] [405-2]
Perbandingan Remunerasi dan Upah Minimum [F.20]
Comparison of Remuneration and Minimum Wage
Upah Minimum
Gaji Pokok di Level Terendah Persentase
Lokasi Minimum Wage
Basic Salary at Lowest Level Percentage
Location 2025
(Rp/IDR) (%)
(Rp/IDR)
Jakarta 5,396,761 5,396,761 100%
Bekasi 5,690,753 5,690,753 100%
Depok 5,195,722 5,195,722 100%
Tangerang Selatan 4,974,392 4,974,392 100%
Palembang 3,916,635 3,916,635 100%
Padang 2,994,193 2,994,193 100%
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Upah Minimum
Gaji Pokok di Level Terendah Persentase
Lokasi Minimum Wage
Basic Salary at Lowest Level Percentage
Location 2025
(Rp/IDR) (%)
(Rp/IDR)
Denpasar 3,298,117 3,298,117 100%
Yogyakarta 2,655,041 2,655,041 100%
Surabaya 4,961,753 4,961,753 100%
Makassar 3,644,000 3,644,000 100%
Perseroan memberikan kesempatan kepada seluruh The Company carries out performance reviews for all
karyawan untuk memperoleh penilaian kinerja, employees, as stipulated in Decree of the President Director
sebagaimana diatur dalam Surat Keputusan President of PT Bundamedik Tbk No. 092-I/SK/PD/BMHS/XII/2025
Director PT Bundamedik Tbk Nomor 092-I/SK/PD/BMHS/ concerning the Performance Management Guidelines,
XII/2025 tentang Pedoman Performance Management issued on 24 December 2025. Evaluations are conducted
yang diterbitkan tanggal 24 Desember 2025. Evaluasi using key performance indicators (KPIs) aligned with each
dilakukan melalui indikator kinerja utama (KPI) yang employee’s responsibilities and serve as the basis for career
disesuaikan dengan tanggung jawab masing-masing development. In 2025, all employees (100%) participated in
karyawan dan menjadi dasar pengembangan karier. Pada the performance review process. [404-3]
2025, seluruh karyawan (100%) telah mengikuti proses
penilaian kinerja. [404-3]
Perseroan menyediakan berbagai tunjangan dan hak The Company provides various employee benefits and
cuti bagi karyawan, termasuk cuti tahunan, cuti haid, leave entitlements, including annual leave, menstrual leave,
dan cuti orang tua. Karyawan perempuan berhak atas and parental leave. Female employees are entitled to 3
cuti melahirkan selama 3 bulan, sementara karyawan months of maternity leave, while those who experience
perempuan yang mengalami keguguran berhak atas cuti a miscarriage are entitled to 1.5 months of leave. Male
selama 1,5 bulan. Karyawan laki-laki berhak atas cuti employees are entitled to 2 days of paternity leave upon the
selama 2 hari pada saat istrinya melahirkan. [401-3] birth of their child. [401-3]
Cuti Orang Tua [401-3]
Parental Leave
2025 2024 2023
Keterangan
Description Laki-Laki Perempuan Laki-Laki Perempuan Laki-Laki Perempuan
Male Female Male Female Male Female
Karyawan yang berhak mendapatkan
cuti orang tua 36 104 313 984 366 1.000
Employees eligible for parental leave
Karyawan yang mengambil cuti
orang tua 36 104 27 114 24 143
Employees who took parental leave
Karyawan yang kembali bekerja
setelah mengambil cuti orang tua
35 101 27 99 24 116
Employees who returned to work
after taking parental leave
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2025 2024 2023
Keterangan
Description Laki-Laki Perempuan Laki-Laki Perempuan Laki-Laki Perempuan
Male Female Male Female Male Female
Karyawan yang dapat dipertahankan
12 bulan setelah kembali bekerja
setelah mengambil cuti orang tua
29 96 27 89 24 84
Employee retained 12 months after
returning to work following parental
leave
Tingkat karyawan yang kembali
bekerja setelah mengambil cuti orang
tua 97,22% 97,12% 100% 87% 100% 81%
Rate of employees returning to work
after taking parental leave
Tingkat karyawan yang dapat
dipertahankan setelah mengambil
cuti orang tua 80,56% 92,32% 100% 78% 100% 59%
Retention rate of employees after
taking parental leave
Selain imbal jasa, karyawan juga memperoleh berbagai In addition to remuneration, employees also receive
tunjangan sesuai ketentuan perusahaan dan peraturan various benefits in accordance with Company policies
yang berlaku, mencakup THR, bonus, fasilitas kesehatan, and applicable regulations, including the religious holiday
serta hak cuti. Karyawan Perjanjian Kerja Waktu Tertentu allowance (THR), bonuses, healthcare facilities, and leave
(PKWT) menerima kompensasi dan manfaat sesuai entitlements. Employees under fixed-term employment
ketentuan Undang-undang Nomor 6 Tahun 2023 tentang agreements (PKWT) receive compensation and benefits
UU Cipta Kerja. [401-2] in accordance with Law No. 6 of 2023 on Job Creation (the
Omnibus Law). [401-2]
Dukungan Perencanaan Masa Pensiun Karyawan [404-2]
Employee Retirement Planning Support
Perseroan memiliki program persiapan masa pensiun bagi The Company has a retirement preparation program for
karyawan. Batas usia pensiun adalah 60 tahun. Program employees, with a retirement age of 60 years. Retirement
pensiun yang diberikan mencakup berbagai bentuk support benefits include training programs designed to
dukungan, termasuk program pelatihan yang dirancang help employees prepare for post-retirement life. Training
untuk membantu pekerja mempersiapkan masa purna covers financial management, post-retirement activity
tugas. Pelatihan tersebut meliputi pengelolaan keuangan, planning, and skill development that can be used after the
perencanaan aktivitas pascapensiun, serta pengembangan employees are no longer actively working. In 2025, no
keterampilan yang dapat dimanfaatkan setelah tidak employees entered retirement. Nevertheless, the Company
lagi aktif bekerja. Pada 2025, tidak terdapat karyawan continues to maintain this program as part of its long-term
yang memasuki masa pensiun. Walaupun belum terdapat commitment to ensuring an orderly and dignified career
karyawan yang pensiun pada periode pelaporan, Perseroan transition for employees approaching retirement.
tetap mempertahankan program tersebut sebagai bagian
dari komitmen jangka panjang untuk memastikan transisi
karier yang tertib dan bermartabat bagi karyawan
menjelang masa pensiun.
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Tingkat Keterikatan dan Kepuasan Karyawan Employee Engagement and Satisfaction Level Setiap tahun, Perseroan melaksanakan survei keterikatan Each year, the Company conducts an employee engagement karyawan untuk memahami tingkat keterhubungan, survey to understand the level of employee connection, motivasi, dan kepuasan karyawan. Pada 2025, skor motivation, and satisfaction. In 2025, the engagement score keterikatan mencapai 77 dari skala 100, sementara reached 77 out of 100, while employee turnover decreased perputaran karyawan menurun dari 17,7% pada 2024 from 17.7% in 2024 to 13.3%. menjadi 13,3%. Perseroan juga menyediakan saluran bagi karyawan untuk The Company also provides a channel for employees to menyampaikan masukan maupun pengaduan melalui HC submit feedback and grievances through the HC Helpdesk, Helpdesk yang dikelola oleh Direktorat Human Capital managed by the Human Capital Directorate and related dan fungsi terkait, dengan jaminan kerahasiaan. Sepanjang functions, with guaranteed confidentiality. Throughout 2025, seluruh masukan dan keluhan yang diterima telah 2025, all feedback and complaints received were addressed. ditangani. Hasil survei dan masukan karyawan digunakan sebagai Survey results and employee feedback serve as the basis for dasar penyusunan program peningkatan engagement, developing engagement improvement programs, including termasuk pengembangan kepemimpinan, penguatan leadership development, strengthening a collaborative budaya kerja kolaboratif, serta perbaikan sistem work culture, and enhancing reward and recognition penghargaan dan pengakuan kinerja. systems. Membangun Harmoni dan Kolaborasi dengan Masyarakat [F.23][F.25][203-1][203-2][413-1] Building Harmony and Collaboration with Communities Penguatan Kesehatan dan Kesejahteraan Masyarakat Strengthening Community Health and Well-being Sepanjang tahun, Perseroan terus menghadirkan berbagai Throughout the year, the Company continuously delivered kegiatan bagi masyarakat sebagai wujud komitmen dalam community activities to show its commitment to creating menciptakan nilai tambah bagi para pemangku kepentingan. shared value for stakeholders. To ensure more directed and Untuk memastikan pelaksanaan program yang lebih terarah consistent program implementation across all entities, in dan konsisten di seluruh entitas, pada Juli 2025, Perseroan July 2025, the Company established the PT Bundamedik menetapkan Pedoman Kegiatan CSR PT Bundamedik Tbk Tbk and Subsidiaries CSR Activity Guidelines as a reference dan Anak Usaha sebagai acuan penyelarasan inisiatif CSR di for aligning CSR initiatives within the BMHS Group, lingkungan BMHS Group, termasuk definisi dan klasifikasi which included definitions and classifications of CSR pilar CSR, tata kelola pelaksanaan, serta mekanisme pillars, governance mechanisms, as well as reporting and pelaporan dan evaluasi, yang kemudian disosialisasikan evaluation processes, which were subsequently socialized kepada seluruh unit dan anak usaha. to all units and subsidiaries. 82 | Laporan Keberlanjutan | Sustainability Report 2025
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Melalui pedoman tersebut, kegiatan CSR dikelompokkan In these guidelines, CSR activities are grouped into three
ke dalam tiga pilar utama yaitu: main pillars:
1. BMHS untuk Indonesia Hijau menitikberatkan 1. BMHS untuk Indonesia Hijau, focusing on the
kontribusi Perseroan dalam agenda keberlanjutan Company’s contribution to sustainability agendas
dengan mendorong praktik operasional yang lebih through environmentally friendly operational practices
ramah lingkungan dan upaya pelestarian. and conservation efforts.
2. BMHS untuk Indonesia Sehat berfokus pada dukungan 2. BMHS untuk Indonesia Sehat, focusing on supporting
Perseroan terhadap peningkatan kualitas kesehatan improvements in public health quality through
masyarakat melalui perluasan akses dan layanan expanded access to, and delivery of relevant healthcare
kesehatan yang relevan bagi komunitas. services for communities.
3. BMHS untuk Indonesia Cerdas diarahkan untuk 3. BMHS untuk Indonesia Cerdas focusing on
memperkuat kapasitas dan literasi melalui berbagi strengthening capacity and literacy through knowledge
pengetahuan serta peningkatan keterampilan sharing and skills development initiatives including
kelompok sasaran, termasuk dukungan pembelajaran educational support for healthcare communities and
bagi komunitas kesehatan dan anak usia sekolah. school-aged children.
Seluruh inisiatif ini sejalan dengan tagline Perseroan, All initiatives align with the Company’s tagline, Because
Because Family Matters, yang menegaskan komitmen Family Matters, reaffirming its commitment to supporting
untuk mendukung kualitas hidup keluarga. family quality of life.
Dukungan Program CSR terhadap
Tujuan Pembangunan Berkelanjutan (TPB)
Contribution of CSR Programs to the Sustainable Development Goals
(SDGs)
Program Tanggung Jawab Sosial dan Lingkungan (CSR) The Company’s Corporate Social Responsibility (CSR)
Perseroan berkontribusi terhadap pencapaian Tujuan programs contribute to the achievement of the Sustainable
Pembangunan Berkelanjutan (TPB), dengan fokus utama Development Goals (SDGs), with a primary focus on
pada TPB 3 (Kehidupan Sehat dan Sejahtera) dan TPB SDG 3 (Good Health and Well-being) and SDG 4 (Quality
4 (Pendidikan Berkualitas). Selain itu, program TJSL Education). In addition, the Company’s CSR initiatives
Perseroan juga mendukung TPB 5 (Kesetaraan Gender) support SDG 5 (Gender Equality) and SDG 12 (Responsible
dan TPB 12 (Konsumsi dan Produksi yang Bertanggung Consumption and Production) through health, education,
Jawab) melalui berbagai inisiatif kesehatan, edukasi, dan and environmental initiatives for the community.
lingkungan bagi masyarakat.
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BMHS UNTUK INDONESIA HIJAU Edukasi Pemilahan Sampah, Penanaman Pohon dan Waste Segregation, Tree Planting, and Healthy Living Hidup Sehat Education Program Dalam rangka mewujudkan pilar ini, BMHS To support the implementation of this pillar, BMHS melibatkan 40 siswa SMPN 2 Denpasar Barat. Pada involving 40 students from SMPN 2 West Denpasar. For kegiatan ini, BMHS mengundang Dinas Lingkungan Hidup this activity, BMHS invited the Denpasar City Kota Denpasar untuk memberikan edukasi mengenai Environmental Agency to provide education on the pentingnya pemilahan sampah dalam kehidupan sehari- importance of waste segregation in daily life as an effort to hari sebagai upaya menjaga lingkungan sekaligus mencegah protect the environment and prevent potential disasters potensi bencana seperti banjir. Selain itu, para siswa such as flooding. In addition, students received pre-puberty juga memperoleh edukasi kesehatan pra-pubertas dari health education from doctors at Bunda Denpasar Women dokter RSIA Bunda Denpasar yang dilanjutkan dengan and Children Hospital, followed by free health screenings. pemeriksaan kesehatan gratis. Kegiatan ini turut dirangkai dengan sesi penanaman The program also featured a tree planting session involving tanaman seperti jeruk bali, mangga, dan jambu yang plants such as pomelo, mango, and guava, which would be selanjutnya dirawat langsung oleh para siswa di lingkungan subsequently cared for by the students within the school sekolah. Melalui program ini, BMHS berharap dapat environment. Through this initiatives, BMHS aims to foster menumbuhkan kesadaran anak sejak dini untuk menjaga early awareness among children to maintain personal kesehatan diri, peduli terhadap lingkungan, serta health, care for the environment, and develop a sense of menumbuhkan kecintaan terhadap bumi yang menjadi responsibility towards the earth where they grow and tempat mereka tumbuh dan berkembang. thrive. 84 | Laporan Keberlanjutan | Sustainability Report 2025
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BMHS UNTUK INDONESIA SEHAT
Vaksin Influenza untuk Pekerja Rentan di Kawasan Marunda Influenza Vaccination for Vulnerable Workers in the
Marunda Area
Perseroan menunjukkan kepedulian terhadap kesehatan The Company demonstrated its commitment to public
masyarakat, khususnya pekerja rentan di kawasan health, particularly for vulnerable workers in the Marunda,
Marunda, Bekasi yang memiliki risiko kesehatan lebih tinggi Bekasi area, who face higher health risks due to challenging
akibat kondisi lingkungan kerja, cuaca pesisir yang ekstrem, working environments, extreme coastal weather
serta tuntutan aktivitas fisik di kawasan industri dan conditions, and physically demanding activities in industrial
pergudangan yang terhubung langsung dengan pelabuhan. and warehousing areas connected directly to the port.
Pada 5 Februari 2025, BMHS bersama RSU Citra Harapan On February 5, 2025, BMHS, in collaboration with Citra
telah menyelenggarakan program vaksinasi influenza gratis Harapan Hospital, organized a free influenza vaccination
dan pemeriksaan kesehatan dasar bagi 60 pekerja rentan di program and basic health screenings for 60 vulnerable
wilayah tersebut. workers in the area.
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BMHS UNTUK INDONESIA SEHAT Gebyar Kesehatan HUT DKI Jakarta DKI Jakarta Anniversary Health Fair Perseroan bersama Bunda Homecare menyelenggarakan The Company, together with Bunda Homecare, provided pemeriksaan kesehatan gratis, edukasi kesehatan, serta free health screenings, health education, and lactation konsultasi laktasi bagi para ibu, disertai pendampingan consultations, to more than 300 residents of Rusunawa langsung kepada lebih dari 300 warga Rusunawa Rawa Rawa Bebek, Pulo Gebang, Jakarta. These activities are Bebek, Pulo Gebang, Jakarta. Kegiatan ini merupakan part of the Health Fair series commemorating the 498th bagian dari rangkaian Gebyar Kesehatan dalam rangka Anniversary of DKI Jakarta, initiated by the DKI Jakarta memperingati HUT DKI Jakarta ke-498, yang diinisiasi oleh Health Office as part of the DKI Jakarta Provincial Dinas Kesehatan DKI Jakarta sebagai bagian dari program Government Health Social Service Program. Bakti Sosial Kesehatan Pemerintah Provinsi DKI Jakarta. 86 | Laporan Keberlanjutan | Sustainability Report 2025
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BMHS UNTUK INDONESIA SEHAT
Pemeriksaan USG Gratis untuk Komunitas Ibu Free Ultrasound Examination for Mothers’ Community
Kepedulian terhadap kesehatan ibu dan anak menjadi Concern for women and children formed the basis for
dasar pelaksanaan kegiatan Edukasi dan Pemeriksaan the Education and Free Ultrasound Examination for the
USG Gratis untuk Komunitas Ibu di Ciputat. Bekerja sama Mothers’ Community in Ciputat. In collaboration with
dengan RSIA Bunda Ciputat, BMHS menyelenggarakan Bunda Ciputat Women and Children Hospital, BMHS
edukasi kesehatan organ reproduksi wanita serta layanan provided education on women’s reproductive health and
pemeriksaan USG gratis bagi lebih dari 60 ibu. Dalam free ultrasound examinations for more than 60 mothers.
sesi edukasi, peserta memperoleh pemahaman mengenai During the education session, participants gained an
pentingnya pemeriksaan kesehatan reproduksi secara understanding of the importance of routine reproductive
rutin sejak masa pubertas. Setelah itu, peserta menjalani health screenings starting from puberty. This was followed
pemeriksaan USG dan berkesempatan berkonsultasi by ultrasound examinations and opportunities for direct
langsung dengan dokter spesialis obstetri dan ginekologi consultation with obstetrics and gynecology specialist
terkait hasil pemeriksaan, guna mendorong kesadaran dan regarding examination results, aimed at encouraging
kepedulian yang lebih berkelanjutan terhadap kesehatan sustained awareness and proactive reproductive health
reproduksi. management.
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BMHS UNTUK INDONESIA SEHAT Edukasi dan Pemeriksaan Kesehatan untuk Anak dan Health Education and Screenings for Children and Guru Teachers Perseroan bersama RSU Bunda Margonda melaksanakan The Company, together with Bunda Margonda Hospital kegiatan ini dengan partisipasi lebih dari 90 peserta, carried out this activity for more than 90 participants, yang terdiri atas anak-anak tingkat TK dan SD serta consisting of kindergarten and elementary school students para guru dari 45 sekolah di wilayah Depok. Rangkaian as well as teachers from 45 schools in the Depok area. kegiatan mencakup edukasi mengenai pola hidup sehat The program included education on healthy lifestyle yang disampaikan oleh dokter dan ahli gizi (dietisian) practices delivered by doctors and dietitians from Bunda RSU Bunda Margonda. Setelah sesi edukasi, setiap anak Margonda Hospital. Following the education session, each mendapatkan pemeriksaan kesehatan gigi, sementara child received a dental health examination, while teachers para guru memperoleh layanan pemeriksaan kesehatan were provided with blood tests facilitated by PT Diagnos berupa pemeriksaan darah yang difasilitasi oleh PT Diagnos Laboratorium Utama Tbk, a BMHS subsidiary engaged in Laboratorium Utama Tbk, anak usaha BMHS di bidang pathology and genomic laboratory services. laboratorium patologi dan genomik. 88 | Laporan Keberlanjutan | Sustainability Report 2025
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BMHS UNTUK INDONESIA SEHAT
Khitanan Massal & Pemeriksaan Kesehatan untuk Mass Circumcision & Health Check-ups for Indonesian
Komunitas Keluarga Indonesia Family Communities
Didukung dokter spesialis dan tenaga kesehatan profesional Supported by specialist doctors and healthcare
RS Bunda Group, BMHS mengadakan khitanan massal bagi professionals from RS Bunda Group, BMHS conducted
anak dari keluarga kurang mampu, edukasi deteksi dini mass circumcisions for children from underprivileged
kanker serviks, serta pemeriksaan HPV DNA bagi karyawan families, cervical cancer early detection education, and HPV
dan komunitas wanita. DNA screening for employees and women’s communities.
Sepanjang tahun 2025, BMHS juga telah menyelenggarakan Throughout 2025, BMHS also carried out various health
berbagai pemeriksaan kesehatan, antara lain pemeriksaan screenings, including general health checks (cholesterol, uric
kesehatan umum (kolesterol, asam urat, gula darah sewaktu, acid, random blood glucose, and anemia), HPV DNA testing
dan anemia), tes HPV DNA melalui urin, pemeriksaan USG, through urine samples, ultrasound examinations, dental
pemeriksaan kesehatan gigi, pemantauan kesehatan dan check-ups, as well as child health and growth monitoring.
tumbuh kembang anak.
Melalui kolaborasi dengan unit RS Bunda Group dan PT Through collaboration with Bunda Group Hospital units
Diagnos Laboratorium Utama Tbk, program ini telah and PT Diagnos Laboratorium Utama Tbk, the program has
menjangkau lebih dari 1.200 penerima manfaat dari berbagai reached more than 1,200 beneficiaries from various age
kelompok usia, mulai dari anak, ibu, hingga lanjut usia. groups, ranging from children and mothers to the elderly.
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BMHS UNTUK INDONESIA SEHAT Cegah Stunting Dimulai Dari 1.000 Hari Pertama Stunting Prevention Starting from the First 1,000 Days of Kehidupan Life Berkolaborasi dengan RSU Bunda Padang, BMHS In collaboration with Bunda Padang Hospital, BMHS menyelenggarakan inisiatif Corporate Social Responsibility implemented the Corporate Social Responsibility (CSR) (CSR) Cegah Stunting Dimulai dari 1.000 Hari Pertama initiative Stunting Prevention Starting from the First 1,000 Kehidupan (HPK). Kegiatan ini dilakukan sebagai program Days of Life (1,000 HPK). This initiative was carried out as percontohan yang dilaksanakan sepanjang 2025–2027 a pilot for a program, to be fully implemented throughout di Kecamatan Bungus, Kota Padang, Sumatera Barat yang 2025–2027, in Bungus, Padang, West Sumatra, a coastal merupakan wilayah pesisir dengan tantangan kesehatan area that facing significant public health challenges. masyarakat yang masih signifikan. Selama pelaksanaan program, BMHS secara berkala During the program, BMHS conducted regular health menyelenggarakan kegiatan edukasi dan pemeriksaan education and medical check-ups delivered directly by kesehatan yang dilakukan langsung oleh dokter dan dokter doctors and specialists from Bunda Padang Hospital, spesialis RSU Bunda Padang, serta pemberian makanan and also provide supplementary food (PMT). BMHS also tambahan (PMT). BMHS juga memberdayakan puluhan empowered dozens of midwives and community health bidan dan kader untuk mendampingi 100 ibu hamil secara health volunteers to provide comprehensive assistance to komprehensif sejak masa kehamilan hingga melewati 100 pregnant women through the completion of the 1,000 periode 1.000 HPK. PMT yang diberikan berupa telur HPK period. The supplementary food provided consisted of sebagai sumber protein hewani bernutrisi sebagai upaya eggs as a nutritious source of protein to support sustainable mendukung pencegahan stunting secara berkelanjutan. stunting prevention efforts. 90 | Laporan Keberlanjutan | Sustainability Report 2025
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BMHS UNTUK INDONESIA CERDAS
Edukasi Gizi untuk Generasi Emas Indonesia Nutrition and Dietary Education for Indonesia’s Golden
Generation
Perseroan bekerja sama dengan RSIA Az Zahra Palembang The Company, in collaboration with Az Zahra Palembang
menyelenggarakan kegiatan edukasi nutrisi dan gizi yang Women and Children Hospital, organized a nutrition and
diikuti oleh 30 anak usia sekolah dasar beserta tenaga dietary education program attended by 30 elementary
pendidik di Palembang, Sumatera Selatan. Kegiatan ini school-aged children and teachers in Palembang, South
memberikan pemahaman mengenai kebutuhan nutrisi Sumatra. The program provided an insight into essential
dan gizi penting bagi anak usia sekolah dasar untuk nutritional and dietary needs to support optimal child
mendukung tumbuh kembang yang optimal. Selain itu, growth and development. Participants also received
peserta juga dibekali edukasi mengenai kebiasaan hidup education on healthy lifestyle habits, including the
sehat, seperti pentingnya olahraga rutin, etika batuk, serta importance of regular exercise, proper coughing etiquette,
praktik cuci tangan yang benar sesuai panduan World and correct handwashing practices in line with World
Health Organization (WHO). Setiap anak dan pendamping Health Organization (WHO) guidelines. Each participants
turut diberikan kesempatan untuk berkonsultasi terkait was given the opportunity to understand nutritional
kecukupan gizi dan perkembangan fisik, sebagai bagian adequacy and physical development, as part of BMHS’
dari dukungan BMHS terhadap program pemerintah dan support for government and educational institutions in
institusi pendidikan dalam mempersiapkan generasi emas preparing Indonesia’s golden generation.
Indonesia.
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BMHS UNTUK INDONESIA CERDAS Dokter Kecil Andalan Bunda Dokter Kecil Andalan Bunda Perseroan bersama RSIA Bunda Jakarta dan RSU Bunda The Company, together with Bunda Jakarta Women and Jakarta menyelenggarakan program Dokter Kecil Andalan Children Hospital and Bunda Jakarta Hospital, organized Bunda pada 11 Desember 2025, yang diikuti oleh 30 guru the Dokter Kecil Andalan Bunda program on December dan anak sekolah dasar dari berbagai sekolah di Jakarta. 11, 2025, attended by 30 teachers and elementary school Edukasi disampaikan oleh dokter Spesialis Anak dengan students from schools in Jakarta. Education sessions pendampingan dokter umum dan tenaga kesehatan were delivered by ptediatrician, and supported by general dari RS Bunda Group. Program ini membekali peserta practitioners and healthcare personnel from the Bunda dengan pengetahuan dasar kesehatan, seperti etika batuk Hospital Group. The program provides participants dan bersin, prosedur mencuci tangan yang benar, serta with basic health knowledge, including proper coughing pertolongan pertama pada kondisi darurat di lingkungan etiquette, correct handwashing procedures, and first aid sekolah. Peserta juga mengikuti praktik langsung untuk for emergencies in the school environment. Participants memastikan pengetahuan yang diperoleh dapat dipahami also take part in hands-on practice to ensure the knowledge dan diterapkan dalam kehidupan sehari-hari. gained is well understood and effectively applied. 92 | Laporan Keberlanjutan | Sustainability Report 2025
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BMHS UNTUK INDONESIA CERDAS
Edukasi dan Wicara Kesehatan Health Education and Talks
Sebagai ekosistem layanan kesehatan yang holistik, As a holistic healthcare ecosystem, BMHS is committed
BMHS berkomitmen untuk secara berkelanjutan to continuously organizing health education and talk
menyelenggarakan program edukasi dan wicara kesehatan programs for the community. By involving medical
bagi masyarakat. Melalui pelibatan dokter spesialis serta specialists and competent healthcare professionals as
tenaga kesehatan yang kompeten sebagai pakar dan experts and speakers, BMHS fosters collaboration with
pembicara, BMHS membuka ruang kolaborasi dengan many communities to enhance health literacy, encourage
berbagai komunitas untuk meningkatkan literasi kesehatan, preventive awareness, and broaden public understanding
mendorong kesadaran preventif, serta memperluas of relevant, evidence-based health issues.
pemahaman publik terhadap isu-isu kesehatan yang
relevan dan berbasis ilmu pengetahuan.
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WUJUD KEPEDULIAN UNTUK SESAMA Donasi untuk Korban Kebakaran di Kemayoran Donations for Fire Victims in Kemayoran BMHS Group menyalurkan bantuan kepada para korban The BMHS Group provided assistance to victims of the fire kebakaran di kawasan Gempol, Kemayoran, Jakarta Pusat. incident in the Gempol area, Kemayoran, Central Jakarta Peristiwa kebakaran yang terjadi pada 21 Januari 2025 that occurred on January 21, 2025, and affected more than tersebut berdampak pada lebih dari 1.800 warga, atau 1,800 residents, or approximately 600 households across sekitar 600 kepala keluarga dari 11 Rukun Tetangga (RT) 11 neighborhoods. The assistance included basic necessities di wilayah tersebut. Bantuan yang diberikan mencakup such as food, diapers and children’s supplies, masks, and kebutuhan dasar seperti makanan, popok dan perlengkapan religious items. In addition, BMHS Group employees anak, masker, serta perlengkapan ibadah. Selain itu, participated by donating usable clothing, as an expression karyawan BMHS Group turut berpartisipasi melalui of solidarity and support for affected communities. pengumpulan pakaian layak pakai untuk didonasikan kepada para korban, sebagai bentuk solidaritas dan dukungan bagi masyarakat yang terdampak. 94 | Laporan Keberlanjutan | Sustainability Report 2025
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WUJUD KEPEDULIAN UNTUK SESAMA
Peduli Korban Bencana Alam di Padang Peduli Korban Bencana Alam di Padang
Sebagai wujud kepedulian terhadap keluarga Indonesia, As a tangible manifestation of its commitment to Indonesian
BMHS mendukung korban bencana di Kota Padang dan families, BMHS supports disaster victims in Padang and
sekitarnya melalui donasi bersama Bunda Global Pharma, surrounding areas through donations in collaboration with
entitas anak usaha PT Bundamedik Tbk yang bergerak di Bunda Global Pharma, a subsidiary of PT Bundamedik Tbk
bidang distribusi obat dan alat kesehatan yang disalurkan engaged in the distribution of pharmaceuticals and medical
lewat Dinas Kesehatan setempat, serta menyediakan devices, channeled through the local Health Office, as well
pemeriksaan USG gratis bagi ibu hamil di wilayah as providing free ultrasound examinations for pregnant
terdampak. women in affected areas.
Perseroan berharap rangkaian inisiatif kegiatan Corporate The Company hopes that these Corporate Social
Social Responsibility yang dijalankan dapat memberikan Responsibility initiatives will deliver direct positive
dampak langsung bagi keluarga Indonesia dan masyarakat impacts for Indonesian families and the wider community.
luas. Ke depan, Perseroan akan terus memperkuat Moving forward, the Company will continue to strengthen
kolaborasi dengan berbagai pemangku kepentingan agar collaboration with stakeholders to ensure the presence
keberadaan BMHS Group tidak hanya berfokus pada of the BMHS Group not only focuses on providing high-
penyediaan layanan kesehatan yang berkualitas, tetapi quality healthcare services but also contributes positively
juga berkontribusi positif bagi lingkungan dan komunitas. to the environment and communities. This spirit supports
Semangat ini sejalan dengan nilai-nilai yang diwariskan oleh the values passed down by the late dr. Rizal Sini, Founder
Alm. dr. Rizal Sini, pendiri Perseroan, yang menginginkan of the Company, who envisioned the Company growing
Perseroan tumbuh menjadi institusi kesehatan yang kokoh into a resilient and sustainable healthcare institution in the
dan berkelanjutan hingga puluhan bahkan ratusan tahun ke decades, even generations, to come.
depan.
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Sistem Penanganan Keluhan dan Masukan Masyarakat
Community Feedback and Complaint Handling System
Perseroan menyediakan kanal pengaduan yang dapat The Company provides complaint channels accessible to
digunakan oleh pasien, masyarakat, serta pemangku patients, communities, and other stakeholders through a
kepentingan lainnya melalui call center 1500799. call center at 1500799. Each report received is recorded,
Setiap laporan yang diterima dicatat, diverifikasi, dan verified, and followed up by the Patient Relations team.
ditindaklanjuti oleh tim Patient Relations. Sepanjang 2025, During 2025, the most frequently received complaints
kategori pengaduan yang paling sering diterima berkaitan were related to hospital service quality. All complaints were
dengan kualitas layanan rumah sakit. Seluruh pengaduan successfully handled and resolved in full (100%). Service
tersebut berhasil ditangani dan diselesaikan secara improvement efforts are carried out by applying complaint
keseluruhan (100%). Upaya perbaikan layanan dilakukan handling time standards based on severity levels, namely
dengan menerapkan standar waktu penanganan pengaduan 7×24 hours for minor cases, 3×24 hours for moderate cases,
berdasarkan tingkat keparahannya, yaitu 7×24 jam untuk and 1×24 hours for major cases. In addition to serving as a
kategori ringan, 3×24 jam untuk kategori sedang, dan 1×24 complaint resolution mechanism, this channel also serves
jam untuk kategori berat. Selain menjadi sarana penyelesaian as a source of insights to identify priority improvement
keluhan, kanal pengaduan ini juga dimanfaatkan sebagai areas and enhance the Company’s interaction quality with
sumber insight untuk mengidentifikasi area perbaikan patients and communities. [F.24][2-25]
prioritas dan meningkatkan kualitas interaksi Perseroan
dengan pasien dan masyarakat. [F.24][2-25]
Jumlah Pengaduan Masyarakat
Number of Community Complaints
1.897
1.525
565
2025 2024 2023
Pengaduan | Complaints
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Surat Pernyataan Dewan Komisaris dan Direksi
Statement Letter of the Board of Commissioners and Board of Directors
Surat Pernyataan Dewan Komisaris tentang Tanggung Jawab
atas Laporan Keberlanjutan 2025 PT Bundamedik Tbk [2-14]
SuratofPernyataan
Statement Anggota on
the Board of Commissioners Dewan Komisaris
Responsibility for the 2025
tentangReport
Sustainability Tanggung JawabTbk
of PT Bundamedik atas Laporan Tahunan
PT Bundamedik Tbk Tahun 2025
Kami yang bertanda tangan di bawah ini, Dewan Komisaris
PT Bundamedik Tbk menyatakan bahwa kami telah
We, the undersigned members of the Board of
Commissioners of PT Bundamedik Tbk, hereby declare that
Statement Letter of the Board of Commissioners
memeriksa dan menyetujui Laporan Keberlanjutan PT Responsibilities
we have reviewed and approved the 2025 Sustainability
on the
Bundamedik TbkAnnual
tahun 2025Report of PTbahwa
dan menyatakan Bundamedik
Report of Tbk Year 2025
PT Bundamedik Tbk and affirm that all
semua informasi dalam Laporan Keberlanjutan PT information contained in the 2025 Sustainability Report
Bundamedik Tbk bertanda
Kami yang tahun 2025 telahdidimuat
tangan bawahsecara lengkap,
ini menyatakan of
We, Bundamedik
PTthe Tbkstate
undersigned, has been fully
that all disclosed. in
information We take
the
dan kami bertanggung jawab penuh atas kebenaran
bahwa semua informasi dalam Laporan Tahunan isi full
Annual Report of PT Bundamedik Tbk Year 2025 isthe
responsibility for the accuracy of the contents of
PT Keberlanjutan
Laporan Bundamedik Tbk Tahun 2025 telah dimuat secara
dimaksud. presented in its
Sustainability entirety, and we take full responsibility
Report.
lengkap dan bertanggung jawab penuh atas kebenaran for the correctness of the contents in this Annual
isi Laporan
Demikian Tahunan
pernyataan Perseroan.
ini dibuat dengan sebenarnya. Report.
This statement is made in all truthfulness.
Demikian pernyataan ini dibuat dengan sebenarnya. Thus this statement is made in all truthfulness.
Jakarta, April 2026
Jakarta, April 2026
Dewan Komisaris | Board of Commissioners
Dewan Komisaris | Board of Commissioners
Ivan Rizal Sini
Ivan Rizal Sini
Komisaris Utama
Komisaris Utama
President Commissioner
President Commissioner
Shubhasish Chattoraj Mesha Rizal Sini
Shubhasish Chattoraj
Wakil Komisaris Utama Mesha Rizal Sini
Komisaris
Wakil
Vice Komisaris
President Utama
Commissioner Komisaris
Commissioner
Vice President Commissioner Commissioner
Retno L. P. Marsudi Arianti Anaya
Komisaris Independen Komisaris Independen
Retno L.P.Commissioner
Independent Marsudi AriantiCommissioner
Independent Anaya
Komisaris Independen Komisaris Independen
Independent Commissioner Independent Commissioner
Laporan Keberlanjutan | Sustainability Report 2025 | 97
Page 98
Surat Pernyataan Dewan Direksi tentang Tanggung Jawab
atas Laporan Keberlanjutan 2025 PT Bundamedik Tbk [2-14]
Statement of the Board of Directors on Responsibility for the 2025
Sustainability Report of PT Bundamedik Tbk
Kami yang bertanda tangan di bawah ini, Dewan Direksi PT We, the undersigned members of the Board of of Directors
Bundamedik Tbk menyatakan bahwa kami telah memeriksa of PT Bundamedik Tbk, hereby declare that we have
dan menyetujui Laporan Keberlanjutan PT Bundamedik Tbk reviewed and approved the 2025 Sustainability Report of PT
tahun 2025 dan menyatakan bahwa semua informasi dalam Bundamedik Tbk and affirm that all information contained
Laporan Keberlanjutan PT Bundamedik Tbk tahun 2025 in the 2025 Sustainability Report of PT Bundamedik Tbk
telah dimuat secara lengkap, dan kami bertanggung jawab has been fully disclosed. We take full responsibility for the
penuh atas kebenaran isi Laporan Keberlanjutan dimaksud. accuracy of the contents of the Sustainability Report.
Demikian pernyataan ini dibuat dengan sebenarnya. This statement is made in all truthfulness.
Jakarta, April 2026
Direksi | Board of Directors
Agus Heru Darjono
Direktur Utama
President Director
Cuncun Wijaya Emilia Rouli
Direktur Direktur
Director Director
98 | Laporan Keberlanjutan | Sustainability Report 2025
Page 99
Referensi POJK No. 51/POJK.03/2017
Reference to POJK No.51/POJK.03/2017
Daftar Pengungkapan Sesuai Peraturan Otoritas Jasa List of Disclosure in accordance with Financial Services Au-
Keuangan Nomor 51/POJK.03/2017 tentang Penerapan thority Regulation Number 51/POJK.03/2017 concerning
Keuangan Berkelanjutan bagi Lembaga Jasa Keuangan, thecmentation of Sustainable Finance for Financial Ser-
Emiten, dan Perusahaan Publik - Surat Edaran Otoritas Jasa vices Institutions, Issuers, and Public Companies - Circular
Keuangan (SEOJK) Nomor 16/SEOJK.04/2021. Letter of the Financial Services Authority (SEOJK) Number
16/SEOJK.04/2021.
Pengungkapan Halaman
POJK 51
Disclosure Page
Strategi Keberlanjutan | Sustainability Strategy
Penjelasan Strategi Keberlanjutan
A.1 7
Elaboration on Sustainability Strategy
Ikhtisar Kinerja Aspek Keberlanjutan | Summary of Sustainability Aspect Performance
Aspek Ekonomi
B.1 5
Economic Aspects
Aspek Lingkungan Hidup
B.2 4
Environmental Aspects
Aspek Sosial
B.3 6
Social Aspects
Profil Perusahaan | Company Profile
Penjelasan Direksi
D.1 16-21
The Board of Directors’ Explanation
Penanggung Jawab Penerapan Keuangan Berkelanjutan
E.1 44
Responsible for Implementing Sustainable Finance
Pengembangan Kompetensi Terkait Keuangan Berkelanjutan
E.2 74
Competency Development Related to Sustainable Finance
Penilaian Risiko atas Penerapan Keuangan Berkelanjutan
E.3 45
Risk Assessment of the Implementation of Sustainable Finance
Hubungan dengan Pemangku Kepentingan
E.4 55
Relations with Stakeholders
Permasalahan terhadap Penerapan Keuangan Berkelanjutan
E.5 48
Problems with the Implementation of Sustainable Finance
Kegiatan Membangun Budaya Keberlanjutan
F.1 30
Sustainable Culture Development Activities
Kinerja Ekonomi | Economic Performance
Perbandingan Target dan Kinerja Produksi, Portofolio, Target Pembiayaan, atau Investasi,
Pendapatan dan Laba Rugi
F.2 58
Comparison of targets to performance of production, portfolio, financing targets, or
investments, revenue as well as profit and loss
Perbandingan Target dan Kinerja Portofolio, Target Pembiayaan, atau Investasi pada
Instrumen Keuangan atau Proyek yang Sejalan dengan Keuangan Berkelanjutan
F.3 59
Comparison of target to performance of portfolio, financing target, or investments in
financial instruments or projects in line with the implementation of Sustainable Finance
Laporan Keberlanjutan | Sustainability Report 2025 | 99
Page 100
Pengungkapan Halaman
POJK 51
Disclosure Page
Kinerja Lingkungan Hidup | Environmental Performance
Aspek Umum | General Aspect
Biaya Lingkungan Hidup
F.4 70
Environmental Expenditures
Aspek Material | Material Aspect
Penggunaan Material yang Ramah Lingkungan
F.5 66
Use of Environmentally Friendly Materials
Aspek Energi | Energy Aspect
Jumlah dan Intensitas Energi yang Digunakan
F.6 62, 63
Amount and Intensity of Energy Used
Upaya dan Pencapaian Efisiensi Energi dan Penggunaan Energi Terbarukan
F.7 63
Efforts and Achievements of Energy Efficiency and Use of Renewable Energy
Aspek Air | Water Aspect
Penggunaan Air
F.8 67-68
Water Usage
Aspek Keanekaragaman Hayati | Aspects of Biodiversity
Dampak dari Wilayah Operasional yang Dekat atau Berada di Daerah Konservasi atau
Memiliki Keanekaragaman Hayati
F.9 69
Impacts from Operational Areas that are Near or Located in Conservation Areas or Have
Biodiversity
Usaha Konservasi Keanekaragaman Hayati
F.10 69
Biodiversity Conservation Efforts
Aspek Emisi | Emission Aspect
Jumlah dan Intensitas Emisi yang Dihasilkan Berdasarkan Jenisnya
F.11 64, 65
Total and Intensity of Emissions Generated by Type
Upaya dan Pencapaian Pengurangan Emisi yang Dilakukan
F.12 63, 65
Efforts and Achievements of Emission Reduction Made
Aspek Limbah dan Efluen | Waste and Effluent Aspects
Jumlah Limbah dan Efluen yang Dihasilkan Berdasarkan Jenis
F.13 66
Amount of Waste and Effluent Generated by Type
Mekanisme Pengelolaan Limbah dan Efluen
F.14 66, 68, 69
Waste and Effluent Management Mechanism
Tumpahan yang Terjadi (jika ada)
F.15 67
Occurring Spills (if any)
Aspek Pengaduan Terkait Lingkungan Hidup | Complaint Aspects Related to the Environment
Jumlah dan Materi Pengaduan Lingkungan Hidup yang Diterima dan Diselesaikan
F.16 69
Number and Material of Environmental Complaints Received and Resolved
Kinerja Sosial | Social Performance
Komitmen untuk Memberikan Layanan atas Produk dan/atau Jasa yang Setara kepada
F.17 Konsumen 72
Commitment to Provide Services on Equal Products and/or Services to Consumers
100 | Laporan Keberlanjutan | Sustainability Report 2025
Page 101
Pengungkapan Halaman
POJK 51
Disclosure Page
Aspek Ketenagakerjaan | Employment Aspect
Kesetaraan Kesempatan Bekerja
F.18 79
Equal Employment Opportunity
Tenaga Kerja Anak dan Tenaga Kerja Paksa
F.19 79
Child Labor and Forced Labor
Upah Minimum Regional
F.20 79
Regional Minimum Wage
Lingkungan Bekerja yang Layak dan Aman
F.21 76
Decent and Safe Work Environment
Pelatihan dan Pengembangan Kemampuan Pegawai
F.22 74-75
Employee Capability Training and Development
Aspek Masyarakat | Community Aspect
Dampak Operasi terhadap Masyarakat Sekitar
F.23 66, 69, 82
Impact of Operations on Surrounding Communities
Pengaduan Masyarakat
F.24 96
Community Complaints
Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL)
F.25 82
Corporate Social Responsibility (CSR)
Tanggung Jawab Pengembangan Produk/Jasa Berkelanjutan
Responsibility for Sustainable Product/Service Development
Inovasi dan Pengembangan Produk/Jasa Keuangan Berkelanjutan
F.26 50
Innovation and Development of Sustainable Financial Products/Services
Produk/Jasa yang Sudah Dievaluasi Keamanannya bagi Pelanggan
F.27 73
Products/Services That Have Been Evaluated for Safety for Customers
Dampak Produk/Jasa
F.28 73
Product/Service Impact
Jumlah Produk yang Ditarik Kembali
F.29 N/A
Number of Product Recalls
Survei Kepuasan Pelanggan terhadap Produk dan/atau Jasa Keuangan Berkelanjutan
F.30 74
Customer Satisfaction Survey on Sustainable Financial Products and/or Services
Lain-lain | Others
Verifikasi Tertulis dari Pihak Independen (jika ada)
G.1 22
Written Verification from Independent Party (if any)
Lembar Umpan Balik
G.2 108
Feedback Sheet
Tanggapan terhadap Umpan Balik Laporan Keberlanjutan Tahun Sebelumnya
G.3 23
Responses to Feedback on the Previous Year's Sustainability Report
Daftar Pengungkapan Sesuai Peraturan Otoritas Jasa Keuangan Nomor 51/POJK.03/2017
tentang Penerapan Keuangan Berkelanjutan bagi Lembaga Jasa Keuangan, Emiten dan
Perusahaan Publik
G.4 99
List of Disclosures According to Financial Services Authority Regulation Number 51/
POJK.03/2017 concerning Implementation of Sustainable Finance for Financial Services
Institutions, Issuers, and Public Companies
Laporan Keberlanjutan | Sustainability Report 2025 | 101
Page 102
Indeks Isi GRI
GRI Content Index
PT Bundamedik Tbk telah melaporkan informasi yang terdapat dalam indeks konten
Pernyataan Penggunaan GRI ini untuk periode 1 Januari sampai dengan 31 Desember 2025 dengan mengacu
Statement of use pada Standar GRI.
PT Bundamedik Tbk has reported the information cited in this GRI content index for
the period January 1 to December 31, 2025 with reference to the GRI Standards.
GRI 1 yang digunakan GRI 1: Fondasi 2021
GRI 1 used GRI 1: Foundation 2021
Standar GRI Indikator Pengungkapan Lokasi
GRI Standard Indicators Disclosure Location
Detail organisasi
2-1 27, 28, 31
Organizational details
Entitas yang termasuk dalam laporan keberlanjutan
2-2 Entities included in the organization’s sustainability 22
reporting
Periode laporan, frekuensi, dan kontak
2-3 22
Reporting period, frequency and contact point
Informasi yang dinyatakan kembali
2-4 22, 74
Restatements of information
Penjaminan eksternal
2-5 22
External assurance
Kegiatan, rantai nilai, dan hubungan bisnis lainnya
2-6 28, 32
Activities, value chain and other business relationships
Karyawan
2-7 22, 36
Employees
GRI 2: Pengungkapan
Umum 2021 Pekerja yang bukan pekerja langsung
2-8 22, 36
General Disclosures 2021 Workers who are not employees
Struktur dan komposisi tata kelola
2-9 43, 44
Governance structure and composition
Pencalonan dan pemilihan badan tata kelola tertinggi
2-10 Nomination and selection of the highest governance 43
body
Ketua badan tata kelola tertinggi
2-11 43, 44
Chair of the highest governance body
Peran badan tata kelola tertinggi dalam memantau
dampak manajemen
2-12 43, 45
Role of the highest governance body in overseeing the
management of impacts
Delegasi tanggung jawab dalam mengelola dampak
2-13 45
Delegation of responsibility for managing impacts
Peran badan tata kelola tertinggi dalam pelaporan
keberlanjutan
2-14 23, 97, 98
Role of the highest governance body in sustainability
reporting
102 | Laporan Keberlanjutan | Sustainability Report 2025
Page 103
Standar GRI Indikator Pengungkapan Lokasi
GRI Standard Indicators Disclosure Location
Konflik kepentingan
2-15 43
Conflicts of interest
Komunikasi terkait perhatian yang bersifat kritis
2-16 43, 45, 49
Communication of critical concerns
Pengetahuan kolektif pejabat tata kelola tertinggi
2-17 75
Collective knowledge of the highest governance body
Evaluasi kinerja badan tata kelola tertinggi
2-18 Evaluation of the performance of the highest 43
governance body
Kebijakan remunerasi
2-19 43
Remuneration policies
Proses untuk menentukan remunerasi
2-20 43
Process to determine remuneration
Rasio kompensasi total tahunan
2-21 43
Annual total compensation ratio
Pernyataan pada strategi pembangunan berkelanjutan
2-22 7, 45
Statement on sustainable development strategy
Komitmen kebijakan
2-23 7
Policy commitments
Menanamkan komitmen kebijakan
2-24 7, 75
Embedding policy commitments
Proses remediasi dampak negatif
2-25 96
Processes to remediate negative impacts
Mekanisme untuk mencari nasihat dan mengemukakan
2-26 masalah 49
Mechanisms for seeking advice and raising concerns
Kepatuhan dalam undang-undang dan peraturan
2-27 43, 67
Compliance with laws and regulations
Keanggotaan asosiasi
2-28 35
Membership associations
Pendekatan pada pelibatan pemangku kepentingan
2-29 55-57
Approach to stakeholder engagement
Proses menentukan topik material
3-1 23
Process to determine material topics
GRI 3: Topik Material
2021 Daftar topik material
3-2 23-26
GRI 3: Material Topic List of material topics
2021
Manajemen topik material
3-3 23-26
Management of material topics
Nilai ekonomi langsung yang dihasilkan dan
201-1 didistribusikan 58
Direct economic value generated and distributed
GRI 201: Kinerja Ekonomi
Implikasi finansial serta risiko dan peluang lain akibat
2016
dari perubahan iklim
Economic Performance 201-2 45
Financial implications and other risks and opportunities
2016
due to climate change
Bantuan finansial yang diterima dari pemerintah
201-4 58
Financial assistance received from government
Laporan Keberlanjutan | Sustainability Report 2025 | 103
Page 104
Standar GRI Indikator Pengungkapan Lokasi
GRI Standard Indicators Disclosure Location
GRI 203: Dampak Investasi infrastruktur dan dukungan layanan
203-1 82
Ekonomi Tidak Langsung Infrastructure investment and service supported
2016
Indirect Economic Dampak ekonomi tidak langsung yang signifikan
203-2 82
Impacts 2016 Significant indirect economic impacts
GRI 204: Praktik
Pengadaan 2016 Proporsi pengeluaran untuk pemasok lokal
204-1 60
Procurement Practice Proportion of spending on local suppliers
2016
Operasi-operasi yang dinilai memiliki risiko terkait
205-1 korupsi 49
Operations assessed for risks related to corruption
GRI 205: Antikorupsi Komunikasi dan pelatihan tentang kebijakan dan
2016 prosedur antikorupsi
205-2 49-50
Anti-corruption 2016 Communication and training about anti-corruption
policies and procedures
Insiden korupsi yang terbukti dan tindakan yang diambil
205-3 49
Confirmed incidents of corruption and actions taken
Konsumsi energi dalam organisasi
302-1 62
Energy consumption within the organization
Intensitas energi
302-3 63
Energy intensity
GRI 302: Energi 2016
Energy 2016 Pengurangan konsumsi energi
302-4 62
Reduction of energy consumption
Pengurangan pada energi yang dibutuhkan untuk
produk dan jasa
302-5 65
Reduction in energy requirements of products and
services
Interaksi dengan air sebagai sumber daya bersama
303-1 68
Interactions with water as a shared resource
Manajemen dampak yang berkaitan dengan
303-2 pembuangan air 68
Management of water discharge-related impacts
GRI 303: Air dan Efluen
2018 Pengambilan air
303-3 67-68
Water and Effluents 2018 Water withdrawal
Pembuangan air
303-4 69
Water discharge
Konsumsi air
303-5 68
Water consumption
Lokasi operasional yang dimiliki, disewa, dikelola, atau
berdekatan dengan kawasan lindung dan kawasan
GRI 304:
dengan nilai keanekaragaman hayati tinggi di luar
Keanekaragaman Hayati
304-1 kawasan lindung 69
2016
Operational sites owned, leased, managed in, or adjacent
Biodiversity 2016
to, protected areas and areas of high biodiversity value
outside protected areas
104 | Laporan Keberlanjutan | Sustainability Report 2025
Page 105
Standar GRI Indikator Pengungkapan Lokasi
GRI Standard Indicators Disclosure Location
Dampak signifkan dari aktivitas, produk, dan jasa pada
keanekaragaman hayati
304-2 69
Significant impacts of activities, products and services
on biodiversity
Habitat yang dilindungi atau direstorasi
304-3 69
Habitats protected or restored
Emisi GRK (cakupan 1) langsung
305-1 64, 65
Direct (scope 1) GHG emissions
Emisi energi GRK (cakupan 2) tidak langsung
305-2 64, 65
Energy indirect (scope 2) GHG emissions
Emisi GRK (cakupan 3) tidak langsung lainnya
305-3 64, 65
GRI 305: Emisi 2016 Other indirect (scope 3) GHG emissions
Emissions 2016
Intensitas emisi GRK
305-4 65
GHG emissions intensity
Nitrogen oksida (NOx), sulfur oksida (Sox), dan emisi
udara signifkan lainnya
305-7 64
Nitrogen oxides (NOx), sulfur oxides (SOx), and other
significant
Timbulan limbah dan dampak yang signifikan terkait
306-1 limbah 66
Waste generation and significant waste-related impacts
Manajemen dampak signifikan terkait limbah
306-2 66, 67
Management of significant waste-related impacts
GRI 306: Limbah 2020
Timbulan limbah
Waste 2020 306-3 66
Waste generated
Limbah yang dialihkan dari pembuangan akhir
306-4 66
Waste diverted from disposal
Limbah yang dikirimkan ke pembuangan akhir
306-5 66
Waste directed to disposal
GRI 308: Penilaian
Seleksi pemasok baru dengan menggunakan kriteria
Lingkungan Pemasok
lingkungan
2016 308-1 60
New suppliers that were screened using environmental
Supplier Environmental
criteria
Assessment 2016
Perekrutan karyawan baru dan pergantian karyawan
401-1 36, 39
New employee hires and employee turnover
Tunjangan yang diberikan kepada karyawan purnawaktu
GRI 401: yang tidak diberikan kepada karyawan pada kurun
Ketenagakerjaan 2016 401-2 waktu tertentu atau paruh waktu 81
Employment 2016 Benefits provided to full-time employees that are not
provided to temporary or part time employees
Cuti melahirkan
401-3 80
Parental leave
GRI 402: Hubungan
Tenaga Kerja/Manajemen
Periode pemberitahuan minimum terkait perubahan
2016
402-1 operasional 36
Labor/Management
Minimum notice periods regarding operational changes
Relations 2016
Laporan Keberlanjutan | Sustainability Report 2025 | 105
Page 106
Standar GRI Indikator Pengungkapan Lokasi
GRI Standard Indicators Disclosure Location
Sistem manajemen kesehatan dan keselamatan kerja
403-1 76
Occupational health and safety management system
Pengidentifikasi bahaya, penilaian risiko, dan investigasi
insiden
403-2 77
Hazard identification, risk assessment, and incident
investigation
Layanan kesehatan kerja
403-3 78
Occupational health services
Partisipasi, konsultasi, dan komunikasi pekerja tentang
keselamatan dan kesehatan kerja
403-4 77
Worker participation, consultation, and communication
on occupational health and safety
Pelatihan pekerja mengenai keselamatan dan kesehatan
GRI 403: Kesehatan dan 403-5 kerja 77
Keselamatan Kerja 2018 Worker training on occupational health and safety
Occupational Health and Peningkatan kualitas kesehatan pekerja
Safety 2018 403-6 78
Promotion of worker health
Pencegahan dan mitigasi dampak-dampak kesehatan
dan keselamatan kerja yang secara langsung terkait
403-7 hubungan bisnis 77
Prevention and mitigation of occupational health and
safety impacts directly linked by business relationships
Pekerja yang tercakup dalam sistem manajemen
keselamatan dan kesehatan kerja
403-8 76
Workers covered by an occupational health and safety
management system
Kecelakaan kerja
403-9 77, 78
Work-related injuries
Penyakit akibat kerja
403-10 78
Work-related ill health
Rata-rata jam pelatihan per tahun per karyawan
404-1 76
Average hours of training per year per employee
Program untuk meningkatkan keterampilan karyawan
GRI 404: Pelatihan dan dan program bantuan peralihan
404-2 75, 81
Pendidikan 2016 Programs for upgrading employee skills and transition
Training and Education assistance programs
2016
Persentase karyawan yang menerima tinjauan rutin
terhadap kinerja dan pengembangan karier
404-3 80
Percentage of employees receiving regular performance
and career development reviews
GRI 405: Keanekaragaman badan tata kelola dan karyawan
405-1 79
Keanekaragaman dan Diversity of governance bodies and employees
Kesempatan Setara 2016 Rasio gaji pokok dan remunerasi perempuan
Diversity and Equal 405-2 dibandingkan laki-laki 79
Opportunity 2016 Ratio of basic salary and remuneration
Operasi dan pemasok yang berisiko signifikan terhadap
GRI 408: Pekerja Anak
insiden pekerja anak
2016 408-1 79
Operations and suppliers at significant risk for incidents
Child Labor 2016
of child labor
106 | Laporan Keberlanjutan | Sustainability Report 2025
Page 107
Standar GRI Indikator Pengungkapan Lokasi
GRI Standard Indicators Disclosure Location
GRI 409: Kerja Paksa atau Operasi dan pemasok yang berisiko signifikan terhadap
Wajib Kerja 2016 insiden kerja paksa atau wajib kerja
409-1 79
Forced or Compulsory Operations and suppliers at significant risk for incidents
Labor 2016 of forced or compulsory labor
Operasi dengan keterlibatan masyarakat lokal, penilaian
GRI 413: Masyarakat
dampak, dan program pengembangan
Lokal 2018 413-1 82
Operations with local community engagement, impact
Local Communities 2018
assessments, and development programs
GRI 416: Kesehatan
Penilaian dampak kesehatan dan keselamatan dari
dan Keselamatan Kerja
berbagai kategori produk dan jasa
Pelanggan 2016 416-1 73
Assessment of the health and safety impacts of product
Customer Health and
and service categories
Safety 2016
Pengaduan yang berdasar mengenai pelanggaran
GRI 418: Privasi terhadap privasi pelanggan dan hilangnya data
Pelanggan 2016 418-1 pelanggan 54
Customer Privacy 2016 Substantiated complaints concerning breaches of
customer privacy and losses of customer data
Laporan Keberlanjutan | Sustainability Report 2025 | 107
Page 108
Lembar Umpan Balik [G-2]
Feedback Sheet
Untuk meningkatkan pelaporan keberlanjutan BMHS, kami mengharapkan masukan dari Bapak/Ibu/Saudara
sekalian atas Laporan Keberlanjutan ini.
To improve BMHS sustainability reporting, we expect input from you for this Sustainability Report.
Profil Anda | Your Profile
Nama (bila berkenan) :
Name (if you please)
Institusi/Perusahaan :
Institution/Company
Email :
Golongan Pemangku Kepentingan :
Stakeholders Category
Pemegang Saham | Shareholders Pemerintah | Government
Karyawan | Employee Masyarakat | Public
Pelanggan | Customer Media
Mitra Bisnis | Business Partner Lainnya, mohon sebutkan | Others, please state
………………………………………
Mohon pilih jawaban yang paling sesuai
Please choose the most appropriate answer
1. Laporan ini mudah dimengerti. 2. Laporan ini sudah menggambarkan informasi topik material
This report is easy to understand. yang sesuai dengan kegiatan usaha Perusahaan.
• Tidak setuju | Disagree This report has described material topic information
• Netral | Neutral corresponding to the Company’s business activities.
• Setuju | Agree • Tidak setuju | Disagree
• Netral | Neutral
• Setuju | Agree
3. Saran atau informasi terkait laporan.
Suggestions or information related to the report.
……………………………………………………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………………................................................
Terima kasih atas masukan anda. Mohon lembar umpan balik ini dapat dikirim melalui surat elektronik kepada
kontak yang tertera di laporan ini atau ke:
Thank you for your input. Please send this feedback sheet by e-mail to the contact listed in this report or to:
Nama | Name: Josephine Tobing | Email: corsec@bmhs.co.id | Telp: (+62 21) 31923344
108 | Laporan Keberlanjutan | Sustainability Report 2025
Page 109
Laporan Keberlanjutan | Sustainability Report 2025 | 109
Names mentioned 46 people and organisations named in the text · linked when the evidence is strong
unresolved
org
PT A Sustainable Earth
p.3
unresolved
org
Menteri Kesehatan
p.24
unresolved
org
Menteri Kesehatan No. HK.
p.24 ×2
unresolved
org
Minister of Health Decree No. HK.
p.24
unresolved
org
PT Bundamedik Tbk’s Company Regulations
p.25
unresolved
org
Indonesia Stock Exchange
p.28
unresolved
person
Adlan Yulizar
· Notaris
p.28 ×3
unresolved
org
PT Medika Sejahtera Bersama
p.28 ×2
unresolved
org
PT Morula Indonesia
p.33 ×11
unresolved
org
PT Diagnos Laboratorium
p.33
unresolved
org
Batam Utama Tbk
p.33
unresolved
org
PT Bunda Global Pharma
p.33
unresolved
org
PT Emergency Response
p.33
unresolved
org
PT BMHS Diklat Babysitter Indonesia Nursing
p.33
unresolved
org
PT Prima Dental Medika
p.33
unresolved
org
PT Bunda Medika Wisesa
p.33 ×2
unresolved
org
PT Sasana Mitra Bunda Management
p.33
unresolved
org
PT Bunda Medika Bekasi Engaged
p.33
unresolved
org
PT Bunda Medika Klinik Engaged
p.34
unresolved
org
PT Bunda Graha Properti Engaged
p.34
unresolved
org
PT Visiscan Indonesia Engaged
p.34
unresolved
org
Pemerintah Provinsi DKI
p.51 ×2
unresolved
org
Perusahaan Asuransi dan Rekan
p.56
unresolved
org
Kementerian Kesehatan dan Kementerian
p.69
unresolved
org
Ministry of Environment. During
p.69
unresolved
org
Ministry of Health Regulation
p.76
unresolved
org
PT Diagnos
p.88 ×2
unresolved
org
Laboratorium Utama Tbk
p.88 ×2
unresolved
org
Sustainability Report Bundamedik Tbk
p.97
unresolved
org
Keberlanjutan Laporan Bundamedik Tbk
p.97
unresolved
person
Vice
· Komisaris
p.97
unresolved
org
Financial Services Authority
p.99 ×2
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