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2023 sustainability report
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
FAITHFULLY
EMPOWERING
to Support Sustainability
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
DISCLAIMER AND LIMITATION OF LIABILITY
In the case of different interpretations and/or information presented in foreign language from
the ones presented in Indonesian, the referred information is the one presented in Indonesian.
For updated information, please contact us at Menara BTPN Lantai 12, CBD Mega Kuningan,
Jl. Dr. Ide Anak Agung Gde Agung Kav. 5.5-5.6, South Jakarta 12950, Indonesia.
Phone (+62 21) 300 26400 or E-mail: InvestorRelation@btpnsyariah.com
We are committed to openly communicate with each stakeholder. All stakeholders are welcome
to visit our website at www.btpnsyariah.com for further information on BTPN Syariah.
The online version of this document is available at www.btpnsyariah.com.
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
BTPN Syariah's unwavering commitment to faithfully empowering in a sustainable way reflects
the Bank's earnest desire to make a positive impact across economic, environmental, and social
realms in a cohesive and enduring manner.
From an economic perspective, the Bank is steadfast in advancing a Sharia-compliant digital
ecosystem, bolstered by four key pillars: facilitating access to finance, knowledge, goods, and
markets. Leveraging digital technology, the Bank endeavors to serve inclusive communities more
effectively, offering tailored digital literacy programs that cater to their specific needs, capacities,
and cultural contexts, thereby ensuring immediate and tangible benefits. Despite the challenges
faced in 2023, the Bank's sustained financial performance lays a solid groundwork for the
forthcoming year.
In the social sphere, the Bank is dedicated to empowering 100% of its economically
disadvantaged female clientele through comprehensive financing solutions coupled with intensive
support services, enabling them to pursue their aspirations for a more meaningful life.
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sustainability performance highlights
FAITHFULLY
EMPOWERING
to Support Sustainability PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
This initiative is spearheaded by #bankirpemberdaya, with 95% of its members being women, of
which 50% are trained high school graduates receiving equal opportunities for advancement.
Meanwhile, in terms of environmental stewardship, the Bank has embraced a range of eco-
friendly technologies to contribute to the global endeavor of reducing greenhouse gas emissions.
Furthermore, the Bank's commitment to providing access to financing for the ultra-micro segment
underscores its pledge to refrain from funding projects that are extractive or environmentally
detrimental.
With good governance, our business model, which gathers customer funds to be fully utilized
for empowering inclusive communities, Insya Allah, will manifest as steadfastness for the Bank,
providing a positive impact on millions of Indonesian people. Together with other stakeholders, we
will always be faithfully empowering and supporting sustainability.
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faithfully empowering
>14 k #bankirpemberdaya
for sustainability from
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
a social aspect
95%
Our dedicated efforts to faithfully empowering
inclusive communities have yielded
sustainable impacts on our customers and the
#bankirpemberdaya initiative. Through the resilient women
Bestee program, infused with the essence of serving customers
empowerment, we actively engage thousands of wholeheartedly
passionate students, directly involving them in
assisting ultra-micro business actors.
Having a social impact in support of Sustainable
Development Goals (SDGs) 50%
professionally trained
high school graduate
*Data from research results from the Demographic Institute of the University of
Indonesia (LDUI) 2022-2023
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sustainability performance highlights
SOCIAL
customer appreciation program
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
A volunteers program for university students to assist BTPN free umrah in 1 flight
Syariah customers one-on-one and with measurable impact.
320
This program provides an opportunity for students to be directly
involved in providing added value to ultra-micro segment
customers.
customers
1,821 facilitators
bersemi program
700 k
257
customers
universities
daya assistance module
49 k customers >5 mio customers
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faithfully empowering
for sustainability from total assets:
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
an economic aspect
Our steadfast commitment to faithfully
Rp
21.4 t
empowering inclusive communities in the ultra-
micro segment is sustained by providing access net profit:
to financing and fostering opportunities for
growth, thereby enabling individuals to lead more
meaningful lives and realize their dreams.
Rp
1.1 t
Having a social impact in support of Sustainable
Development Goals (SDGs)
*data from LDUI research 2022-2023
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sustainability performance highlights
ECONOMIC PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
financing for inclusive communities: inclusive communities:
Rp
11.4 t >257 k communities
active customers: area:
4.2 mio 2,600 sub-districts
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faithfully empowering the percentage of decent housing for BTPN Syariah
for sustainability from
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
customers are higher*
an environmental
perspective 0.6%
The spirit of faithfully empowering
for sustainability by maintaining the compared to national average
environment, keeping careful attention to
the impacts of climate change, as well as
supporting sustainable development. BTPN Syariah customers have better access to
drinking water*
Having a social impact in support of Sustainable
Development Goals (SDGs) 1.7%
compared to non-customers
*data from LDUI research 2022-2023
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sustainability performance highlights
ENVIRONMENT
CO2 emissions from paper usage: BTPN Syariah’s estimated carbon stock reached
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
1,286 (kg CO2-eq) 2,690 t/ha
Generated from multi-year project reforestation
CO2 emissions in 2023 generated from fuel usage
in Kalimantan
for work travels:
170,591 (kg CO2-eq)
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faithfully empowering rating:
for sustainability from
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
a governance aspect
Faithfully empowering sustainability necessitates
AAA (idn)
endorsing the implementation of good corporate with stable prospect affirmed
governance as the foundation for honorable by PT Fitch Rating Indonesia in 2023
company management, in alignment with
applicable laws and business ethics.
capacity building:
> 10 k
Having the social impact in support of
Sustainable Development Goals (SDGs)
employees
have taken part in Sustainable Finance training
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sustainability performance highlights
GOVERNANCE
Nusantara CSR Awards 2023
awards:
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
• Category/SDGs #3 Healthy and prosperous life for
Sustainability Index the inclusive family healthy life and welfare program
• Category/SDGs #5 Gender equality for the Program
• Sustainable Responsible Investment
to Achieve Gender Equality Through Women's
(SRI - KEHATI) Empowerment in Remote Areas of the Country
• ESG Quality 45 IDX KEHATI
• ESQ Sector Leaders IDK KEHATI
Bank Indonesia (BI) Award 2023 - BI
• Best Supporting Bank for Inclusive Financing
• Best BI FMI System (BI-RTGS and BI-SSSS)
The 14th Indonesian Institute for participant
Corporate Directorship (IICD)
Corporate Governance
Conference and Award Sustainability Report Competition by
LACP Vision Award 2023
• Gold Award
• Top 50 Issuers with the Biggest Market
• Top 80 Reports Asia-Pacific Region
Capitalization (Big Cap)
• Top 20 Indonesian Report
• Best Financial Sector • Technical Achievement Award
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Sust a inabilit
HIGHLIGHTS
y Performance
economic [OJK B.1]
Rp
11.4 t 99.6% Rp
12.1 t
financing financing for sustainable business third party funds
activities
Rp
5.3 t Rp
1.1 t Rp
21.4 t
revenue net profit total assets
51.6% 2.9% 13.2%
CAR (capital adequacy ratio) NPF (non-performing financing) ROE (return on equity)
environment [OJK B.2]
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
169.95 kWh/m2 6.3 ton
electrical energy intensity waste has been sorted
(Adequately efficient
category)
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social [OJK B.3]
75% 22% > 10 k
business manager levels and of the Board of Commissioners inspiring and successful
above are women and Board of Directors are customers have been assisted
women
> 5 mio 30 k > 49 k
customers have taken part in Mitra Tepat took part in empowerment customers received
health, environment, social, and programs entrepereneurship assistance
entrepreneurship training programs programs
> 10 k 1,500 > 400%
employees received capacity of underprivileged receiving care more sub-districts assisted in the
building on sustainable finance programs from BTPN Syariah in Bestee program nationally
2023
> 350% > 9k
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
more customers who downloaded followers on Kita Bestee’s instagram
Bestee application
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Table of
CONTENTS
company profile 50
products and services 54
operational area 56
business scale 56
supply chain and working partners 57
significant changes in the company 57
external initiatives and association
58
membership
sustainability performance highlights
economic performance 12
environment performance 12
social performance 13
management report
president commissioner report 19
president director report 23
chairman of sharia supervisory board report 29
statement letter of the Board of Commissioners faithfully empowering others
and the Board of Directors concerning the social aspect commitment 63
32
responsibility for 2023 sustainability report of
PT Bank BTPN Syariah Tbk Daya Program 63
the Bestee program 69
the Bestee Platform 71
sustainability strategy framework
36 Kampus Merdeka Fair (KMF) 77
sustainable finance purpose and strategy
37 community testimony 79
loyalty for a sustainable ecosystem
sustainable finance program initiative in 2023 38
faithfully empowering the nation
global and domestic conditions overview 87
sharia banking 88
social and environmental-focused
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
90
financing portfolio
distribution of economic value generated 92
BTPN Syariah at a glance
BTPN Syariah at a glance 43
mission, vision, and corporate values 46
milestones 48
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faithfully empowering inclusive communities waste 126
product and service commitment and policies 97 assistance and monitoring forest
128
restoration activities
taking the right step to empower people 99
green building 128
digitizing services for inclusive communities 100
customer protection and customer
101
complaint handling
a feature on inspirational customer 103
measurement results 104
implementing good governance for
sustainability
commitment to the basic principles and
133
governance guidelines at BTPN Syariah
as a sharia commercial bank 134
as a public company 134
faithfully empowering for endeavors
banking synergy 136
building a culture of sustainability:
108
empowering #bankirpemberdaya code of conduct and integrity 137
managing industrial relations 108 hierarchy of bank provisions 138
establishing a decent and safe work environment 109
employee competency development 113
about this sustainability report
employee performance evaluation and rewards 115 178
boundary and reporting period
accomplishments in 2023 and plans for 2024 118 178
reporting standards and assurance
report determination and materiality topics 178
contact 181
POJK Index No.51/POJK.03/2017 182
GRI standard index 184
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
feedback form 190
faithfully empowering for the environment
commitment to the impacts of climate change 124
energy 124
water and environmentally-friendly material 125
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report 16
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sustainability performance highlights
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Management
REPORT
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Kemal Azis Stamboel
President/Independent Commissioner
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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management report
PRESIDENT COMMISSIONER
Report
BTPN Syariah demonstrates a strong commitment to consistently
accompany the growing and developing inclusive community.
Together with other stakeholders, the Bank continues to be
faithfully empowering to support sustainability, bringing positive impact
to millions of Indonesians.
Bismillahirrahmanirrahim
Assalamualaikum Warahmatullahi Wabarakatuh
Respected Stakeholders,
The Covid-19 pandemic, geopolitical tensions Since its inception, the Bank has chosen to serve
affecting energy availability and food security, the inclusive community in tier-3 and tier-4 cities
and the tangible impact of climate change have as well as rural areas. This conscious choice
prompted the world to seek balance. Aspirations continues with high commitment and sincerity.
for sustainability have strengthened. Humanity The Bank is committed to providing opportunities
is reconsidering its relationship with nature, for the inclusive community to access financing
reexamining human interactions, aiming for and knowledge through intensive Assistance for
a harmonious balance, making the earth a ultra-micro businesswomen. Additionally, the Bank
comfortable place for all. All United Nations provides opportunities for young women of high
member countries have pledged to collectively school graduates to become #bankirpemberdaya
achieve the 17 Sustainable Development Goals in the field as Community Officers (CO). Through
(SDGs) outlined in the 2030 Sustainable these segment choices and preferences, the
Development Agenda. This global partnership Bank is committed to contributing to the nation
underscores the importance of countries working within the corridor of Sharia values, promoting
together to end poverty, improve health and prosperity for all. Through products, services, and
education, reduce inequality, spur economic all activities of #bankirpemberdaya, the bank,
growth while addressing climate change, and along with other stakeholders, strives to achieve
preserving oceans and forests. the 17 SDGs, especially goals related to poverty
alleviation, hunger eradication, promoting healthy
The aspiration for sustainable development brings and prosperous lives, quality education, gender
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
various opportunities. Many new sustainability- equality, and partnership to achieve common
focused businesses are emerging worldwide. The goals.
potential of renewable resources is being taken
more seriously. Social mission business models, We understand that a business model with a
such as the one run by BTPN Syariah, are now social mission, such as the one implemented by
easier to find, despite the extraordinary challenge the bank, requires support for healthy financial
of serving the ultra-micro segment. performance and collaboration from various
parties. The sustainability of this business
model is indeed vulnerable to various uncertain
economic conditions, including those that occurred
throughout 2023.
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When the national pandemic status was Bi-weekly meetings not only facilitate access to
officially lifted by the government on June 21, financing but also provide Assistance by bank
2023, economic recovery did not progress evenly officers or Community Officers (CO). These
as expected. The Board of Commissioners gatherings aim to instill four key behaviors among
paid special attention to the slow economic inclusive customers: Courage to do, Discipline,
recovery, especially in the ultra-micro segment, Hard Work, and Solidarity (BDKS), enabling them
coupled with various uncertainties in the to adapt to challenges and enhance their well-
financial sector. Therefore, all inputs from the being. Financial literacy is also promoted through
Board of Commissioners throughout 2023 were the Mitra Tepat (Right Partners), acting as an
focused on the spirit of faithfully empowerment extension of the bank in financial transactions.
sustainability, ensuring that the Bank continues Supported by the Warung Tepat application,
to accompany the inclusive community, providing these partners offer banking services, allowing
the best services, and committing to maintaining customers to perform transactions such as
a healthy financial performance, while deposits, withdrawals, account openings, and bill
continuously striving to have a broader positive payments, including e-commerce services for daily
impact on the inclusive community in Indonesia. necessities.
The Board of Commissioners consistently
emphasizes to all #bankirpemberdaya the The Bank invests in developing the capacity and
importance of continuing to serve inclusive resilience of COs, starting from their residence
customers and collaborating with stakeholders and learning place in boarding houses. High
to expedite the realization of positive intentions. school graduate women working directly as COs
in the field have the opportunity to grow into
achievements of the Board of Directors outstanding individuals as #bankirpemberdaya
2023 contributing to empowering the inclusive
In 2023, the Bank demonstrated its ability to community in remote areas of Indonesia. The Bank
maintain a sustainable business model amid strengthens the capacity of COs as the spears
economic, social, environmental, and governance of the Bank in the field, through various training,
challenges, reflecting the success of BTPN Assistance, and awards, demonstrating its
Syariah's sustainability strategy. The incorporation commitment to employee loyalty.
of sustainability values into the Bank's vision,
mission, and core values has provided a robust We appreciate the Bank taking even greater steps
foundation for all #bankirpemberdaya to integrate in empowerment through Bestee Tepat to reach
sustainability aspects into products, services, and the younger generation and involving them to
daily operations. assist inclusive customers. This direct involvement
contributes to the enrichment of experience,
The Board of Commissioners evaluates that knowledge, spirit, and even fresh ideas that will
the Board of Directors and the Management accelerate the achievement of 17 SDGs that the
effectively implemented various sustainable world aims to accomplish.
financial programs aligned with the Sustainable
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Financial Action Plan (2020-2024) indicators for As a Board of Commissioners of BTPN Syariah,
the year 2023. This implementation has positively we highly appreciate the achievements of the
impacted both the financial performance and the Board of Directors, the Management, and all
well-being of inclusive customers, as well as social, #bankirpemberdaya for maintaining loyalty to
environmental aspects, and good governance. segment choices and preferences for inclusive
communities and women through extraordinary
The Bank's initiatives to revive regular central dedication in 2023. The Bank's resilience and the
meetings, serving as the primary forum for commitment of stakeholders also have positive
empowerment and building solidarity among impacts on social and environmental aspects.
customers, are commendable.
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management report
Noteworthy accomplishments include an increase in the number of children of
customers attending school compared to the previous year. Additionally, there has
been an increase in decent housing and improved sanitation for customers, and
their nutritional needs are relatively well met. The Bank's outreach program for the
underprivileged in the community directly impacts 1,500 beneficiaries.
In terms of employment, the Bank's strategy has effectively maintained a commitment
to gender equality, with a dominance of female workers at 95%, and 75% of business
manager (BM) level positions and above occupied by women. The Bank continues to
provide facilities and approaches relevant to the needs of Generation Z to maximize
their potential.
We also acknowledge the Board of Directors efforts to enhance environmental
performance through the internalization of energy-saving and environmentally friendly
practices at its main office, branches, and boarding houses. Resulting in a 8% increase
in the number of houses switching from wood-burning to stoves.
For all these achievements, we express our deepest appreciation to the Board of
Directors for successfully meeting the targets in the 2023 Sustainable Financial Action
Plan (RAKB) and building trust among all stakeholders of BTPN Syariah.
We extend our gratitude to all stakeholders who remain loyal in supporting
the initiatives of BTPN Syariah. May this spirit of cooperation and outstanding
performance continue in upcoming years.
We believe that the honorable intention to focus on faithfully empowerment
the inclusive community will consistently bring blessings and proceed under the
protection of Allah Almighty.
Once again, we say Thank You.
Wabillahitaufik Walhidayah Wassalammu’alaikum Warahmatullahi Wabarakatuh.
Kemal Azis Stamboel
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
President/Independent Commissioner
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
22
President Director
Hadi Wibowo
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management report
PRESIDENT DIRECTOR
Report
BTPN Syariah's unwavering commitment to faithfully empowering
inclusive communities exemplifies our active contribution to
operating a sustainable business aligned with the pillars of ESG
(Environmental, Social, and Governance).
Bismillahirrahmanirrahim
Assalamualaikum Warahmatullahi Wabarakatuh
Valued Stakeholders,
In BTPN Syariah's pursuit of implementing performance, ensuring that the impact is tangibly
sustainability values, the principle of "Do Good, felt by all stakeholders. Consequently, the Bank's
Do Well" serves as the guiding light for every sustainability strategy is focused on bolstering
business endeavor. We firmly believe that financial access to sustainable ecosystems and fostering
success should be intertwined with meaningful social empowerment, thus steering us towards the
social and environmental contributions. BTPN attainment of the SDGs.
Syariah's business model, centered around
assisting inclusion communities, aims to enhance faithfully empowering to support
their quality of life and bolster the competitiveness sustainability [OJK D.1.a, OJK D.1.c]
of our inclusion customers, ultimately striving Since its inception, BTPN Syariah has been
for a more meaningful existence. Consequently, steadfastly committed to conducting business
sustainability values aligned with the Sustainable in accordance with sustainability principles. The
Development Goals (SDGs) have been seamlessly sincerity and resilience of all #bankirpemberdaya
integrated into the fabric of BTPN Syariah's in serving and accompanying inclusive communities
go beyond mere business and social missions; it is a
business model.
heartfelt calling to effect meaningful life changes
for all members of the inclusive communities we
The Bank's steadfast commitment to assisting serve. Therefore, even in challenging conditions,
inclusive communities for over a decade has the Bank remains unwavering in its dedication
propelled sustainable growth, even amid to sustainability, as evidenced by its sustained
challenging circumstances. Despite the global economic, social, environmental, and governance
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
economic uncertainty of 2023, exacerbated by the performance. The internalization of a culture of
Covid-19 pandemic, economic recovery in tier-3 sustainability is ingrained in the daily business
and tier-4 cities as well as rural areas of Indonesia activities of all #bankirpemberdaya. Initiatives
and programs related to sustainability values are
has been sluggish, directly affecting our productive
designed to translate good intentions into tangible
underprivileged customers. However, these
positive changes within Indonesian society,
challenges have only fortified the determination while also solidifying our position as a bank that
and dedication of #bankirpemberdaya in prioritizes long-term loyalty and support for our
serving our inclusive customers. Driven by noble customers. [OJK C.1]
intentions, the Bank consistently harmonizes
economic, environmental, social, and governance
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Our Bank's empowerment program, known as and increasing financial literacy nationwide,
Daya, has been implemented in a measurable and are detailed in the Sustainable Financial
sustainable manner. Through assistance and the Action Plan (RAKB) document. Regular
Daya program, customers gain access to knowledge monitoring of target achievements and impact
and resources aimed at enhancing their capacity. measurements is overseen by the Sustainability
This empowerment enables customers to establish, Task Force, involving the Board of Directors.
develop, and explore new opportunities for their This proactive approach enables the Bank to
businesses, while also strengthening their families assess the impact of sustainable business
in areas such as welfare, education, health, and activities, identify areas for improvement, and
beyond. Every customer is entitled to this assistance continuously strive for positive change.
throughout the entire financing cycle, ultimately
contributing to the Bank's sustainable performance. sustainability performance [OJK D.1.b]
Our dedicated Community Officers (CO) serve and According to data from the Central Bureau of
accompany inclusion customers wholeheartedly, Statistics (BPS), Indonesia's economic inequality
ensuring that their needs are met and their goals are reached its worst level in the past five years as
supported every step of the way. of March 2023. This aligns with the findings from
the Central Bureau of Statistics regarding the
managing challenges in 2023 recovery of the middle to upper economic groups,
Technological advancements play a crucial role in which have progressed more rapidly towards
the Bank's efforts to enhance productivity and pre-pandemic conditions compared to the ultra-
efficiency for better customer service. However, micro group. These conditions, directly impacting
the Bank recognizes that direct interaction Bank customers, consequently affect the Bank's
between people remains a pivotal aspect of its sustainability performance. However, despite
strategy to uphold sustainability performance, these challenges, the Bank remains steadfast in its
particularly in the face of the challenges presented commitment to faithfully empowerment inclusive
in 2023. customers and sustaining its performance as a
healthy financial institution.
Regular meetings conducted by Community
Officers (COs) every two weeks at the center allow The Bank's dedication to the productive
the Bank to understand the needs of financing underprivileged segment enhances the
customers, enabling us to respond with tailored resilience of financing customers, strengthen
products and services. This approach aligns with confidence in funding customers, and motivates
sustainable financial principles, supporting the enthusiastic efforts from #bankirpemberdaya.
achievement of SDGs. The Bank acknowledges Overall, the Bank has successfully maintained
that sustainable finance is not solely about sustainable performance across economic, social,
regulatory compliance but revolves around environmental, and governance dimensions despite
creating lasting impact for both present and challenging circumstances.
future generations.
economic aspect performance
In embracing sustainable finance principles, In the economic aspect, as of December 2023,
the Bank adopts a responsible investment the Bank successfully channeled financing
approach, formulates sustainable business to the productive pre-financial inclusion
strategies, and carefully manages social segment, predominantly women, totaling Rp
and environmental risks. Transparent and 11.4 trillion. Additionally, the Bank achieved
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
responsible corporate governance is integral a net profit after tax of Rp 1.1 trillion. The
to navigating business challenges effectively. Bank's performance metrics exceeded industry
Recognizing the importance of inclusivity, the averages, including a Return on Assets (RoA)
Bank develops products and services that of 6.3%, Return on Equity (ROE) of 13.2%, and
are not only easily accessible and secure but a capital adequacy ratio (CAR) of 51.6%. The
also provide additional product knowledge Bank maintained performance through several
and assistance to users. Collaboration with quality improvement strategies targeted
various stakeholders is a cornerstone principle financing and assistance to revive superior
in achieving sustainability goals and managing character of Courage, Discipline, Hard Work,
impacts. A series of initiatives, encompassing and Mutual Assistance (BDKS).
wider financial access, integration of social
and environmental risks in business decisions,
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management report
Through diligent distribution of assistance There are various incentive programs, mentoring,
financing, prudent risk management, assistance and rewards for financing customers throughout
and effective communication with customers, 2023. The Bersemi (Berkat Seru Silaturahmi))
the Bank has maintained a Non-Performing incentive program for 700 thousand customers
Financing (NPF) ratio of 2.94%, well below the and My Nasabahku SemangatKu (NSKu) has
regulatory threshold of 5% set by the OJK. reached 447,350 customers. Tumbuh Bersama
Moreover, the Bank's focus on maintaining NasabahKu (TBNKu) program has successfully
financing quality has led to stable returns assisted 2,658 customers. Even this year, the
aligned with humanitarian benefits. The Bank provides an appreciation program for
increased level of customer trust is evidenced 320 selected customers to perform Umrah
by the rise in Third Party Funds (DPK) to Rp worship. The selected customers are inspirational
12.1 trillion, up from Rp 12 trillion in the previous customers who have successfully practiced BDKS
year. Additionally, the Bank's total assets grew behavior: Courage to Try, Discipline, Hard Work,
to Rp 21.4 trillion, marking a 1.3% year-on-year Mutual Assistance. All incentive or appreciation
increase. programs given are a manifestation of the
Bank's commitment to continue to faithfully
These achievements not only demonstrate empowerment the inclusive community and
the Bank's sustained performance but also committed to being able to provide the best and
underscore its commitment to creating sustainable service.
economic value that positively impacts
stakeholders and society as a whole. To monitor the development of welfare
improvement and the performance of the inclusive
social aspect performance community business, the Bank always applies a
From a social aspect, the Bank's belief in do strict socio-economic impact evaluation approach.
good, do well (perform well while having a real Based on the Poverty Probability Index (PPI)
social impact) continues to show positive effects survey, inclusive customers who have spent 5
for the lives of the inclusive community. Their years together with the Bank have a real positive
financial literacy has increased, accompanied impact, reflected in education, housing quality, and
by wider access to banking services for the pre- economic improvement.
prosperous and sufficiently prosperous groups.
Various programs to improve the quality of life and During 2023 the number of families who have
economy of millions of active financing customers decent housing has increased to 94.6% and
during 2023, directly contribute to the country's customers who have decent toilets have increased
efforts to reduce social disparity. to 85.3%. The number of children going to school
also continues to increase to 92.5%. Indeed, BTPN
One of the rapidly growing empowerment Syariah is not the only factor causing an increase
programs is the Bestee program. Through this in customer welfare.
digital application-based program, The Bank
invites anyone to get involved in empowering However, at least, the assistance provided by the
the inclusive community easily. As of December Bank is the key to the operation of the Bank's
31, 2023, the Bank has collaborated with financing business model to directly contribute to
Kemendikbudristek, mentor institutions and 257 improving the lives of the inclusive community.
universities in Indonesia. The number of universities The relationship between the Bank and the
has significantly increased from 42 universities productive pre-prosperous women has manifested
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
in the previous year, as well as the number of into a strong relationship between humans, not
students and lecturers involved as facilitators. just between financial service institutions and their
The number of facilitators increased from 108 customers.
people to 1,821 people in 2023, assisting 49,000
customers in 827 regions in 24 provinces. Regular
training programs for financing customers, Mitra
Tepat training programs, and community training
programs achieved over 100% of the RAKB target.
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The "humanizing" human relationship is also of Indonesian Buildings in the office building
reflected in the Bank's internal organization. sector. Furthermore, CO2 emissions resulting
We understand, quality industrial relations from fuel consumption and business travel in
and the implementation of good Occupational 2023 are estimated to be 170,591 (kg CO2-eq).
Health and Safety (K3) are part of the Bank's CO2 emissions from paper usage amounted to
responsibility to protect employees from work 1,286 kg CO2-eq. Moreover, through a multi-year
risks, and to maintain harmonious relationships reforestation project planting 2,009 Kahoi and
between the Bank, employees, and stakeholders. Lumua plants in East Kalimantan, BTPN Syariah
We also respect human rights, implement anti- has estimated a carbon stock of 2,690 t/ha.
discrimination, do not employ underage children,
and ensure the implementation of gender In terms of financing customers, programs
equality. To date, the Bank has more than 14,000 aimed at enhancing the quality of life have
#bankirpemberdaya spread across 26 provinces, also contributed to reducing household carbon
with 95% of them being women, and 50% of emissions. The decrease in the use of firewood for
them are high school graduates. In addition to cooking as the economy improves is evident, with
implementing standard training, 97.7% of our the number of families transitioning from firewood
employees have also received training related to expected to increase by 8% by 2023.
Sustainable Finance. The harmonious relationship
between the Bank, employees, and stakeholders These efforts underscore our commitment to
will ultimately enable us to empower the inclusive environmental stewardship, reducing the impacts
community for sustainability. of global warming and climate change, and
ensuring a sustainable future for our planet.
These achievements prove that BTPN Syariah is
not soleli growing as a financial institution with governance aspect performance
maintained performance, but also as an entity BTPN Syariah strengthens corporate governance
that has a significant social impact. as an integral part of our commitment to
sustainability. We have implemented good and
environmental aspect performance transparent governance practices, including
Environmental aspects also remain a priority enhancing accountability, integrity, and decision-
for the Bank. We contribute to environmental making effectiveness. This is reflected in the
preservation through a range of eco-friendly enforcement of strict internal policies, improved
initiatives, such as digitalization to reduce paper risk monitoring, and increased stakeholder
usage, providing water without plastic cups, engagement.
employing green buildings, and utilizing smart
lights that automatically turn off in unoccupied In carrying out our operational activities,
rooms. The program to instill an environmentally BTPN Syariah is certainly not separated from
friendly culture and operations at BTPN Syariah risks associated with sustainable finance
has achieved 90% of its target. implementation. We understand that our focus
on providing financing to inclusive communities
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Additionally, we have expanded data collection entails high risks. To mitigate these risks, we
on water, electricity, fuel, paper, and waste employ unique methods through the community
management usage across our operational areas system we have built with our financing customers.
compared to the previous year. This data collection One of these mitigation patterns involves regularly
aims to enhance resource use efficiency, and conducting Routine Center Meetings (PRS) with
overall, we have observed a decrease in resource guidance from our Community Officers (COs)
intensity in line with our targets. for customers. To date, the bank has served
257 thousand communities in 2,600 locations
During 2023, BTPN Syariah recorded an electrical across 26 provinces in Indonesia with very good
energy intensity of 169.95 kWh/m2 per year, risk mitigation. These efforts have earned BTPN
meeting the 'fairly efficient' category according Syariah affirmation from PT Fitch Ratings
to the IKE standard value based on SNI-6197- Indonesia with a AAA (Idn) Outlook Stable rating.
2011 concerning Energy Consumption Intensity
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management report
These measures affirm that BTPN Syariah We are deeply grateful to our shareholders,
operates with the highest ethical standards and government, regulators, Board of Commissioners,
compliance, supporting the achievement of our Sharia Supervisory Board, and all stakeholders
strategic goals and long-term sustainability. for their support and collaborative efforts in
advancing sustainability and serving the inclusive
our commitment to faithfully society.
empowering inclusive communities
For 2024, our commitment to faithfully Lastly, we express our gratitude to Allah SWT for
empowering productive pre-prosperous customers His blessings and guidance. With His grace, we
in an inclusive society remains unwavering. will continue to move forward, steadfast in our
We will also persist in building a sustainable mission to faithfully empowerment productive
ecosystem by enhancing access (to finance, underprivileged customers and positively impact
knowledge, supply, and markets) through various the lives of millions of Indonesians. May our
tailored conveniences to meet their needs and intentions and efforts bring meaning to the lives
characteristics. of many.
We firmly believe that only through collaboration, Thank you.
innovation, and ongoing dedication from all
parties, including stakeholders, can we, InshAllah, Wabillahitaufik Walhidayah Wassalammu’alaikum
realize our vision for the future. Warahmatullahi Wabarakatuh.
appreciation
On behalf of the Board of Directors, I extend my
heartfelt gratitude to all who have contributed
to our journey in 2023. To our valued customers,
thank you for your unwavering trust and loyalty.
Your confidence in us fuels our drive to innovate,
provide top-notch service, and remain steadfast in Hadi Wibowo
our commitment to the inclusive segment. To our President Director
dedicated #bankirpemberdaya team, I commend
your unwavering commitment, resilience, and
loyalty in overcoming challenges and making real
contributions to our sustainability efforts.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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H. Ikhwan Abidin, MA
Chairman of Sharia Supervisory Board
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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management report
CHAIRMAN OF SHARIA
Supervisory Board Report
The core belief of BTPN Syariah is to faithfully empowering
for sustainability through the teachings of sharia, spreading Allah SWT's
mercy and blessings to all.
Bismillahirrahmanirrahim
Assalamu'alaikum Warahmatullahi Wabarakatuh,
Praise be to Allah SWT, Lord of all the worlds. May through partnerships, based on sharia principles,
prayers and greetings continue to be poured out on between funding customers, financing customers
the Prophet Muhammad SAW, his family, his friends (those seeking funds), and the Bank itself, all
and his loyal followers. working together to generate profits. One way in
which equality is promoted is through empowering
Praise be to Allah, we have successfully faced the productive pre-prosperous customers with the
challenges of 2023. Though progress in the ultra- resources and skills needed to manage their
micro market remains slow, our business model businesses effectively, while also instilling important
continues to prioritize the needs of productive pre- values such as courage, discipline, hard work, and
prosperous customers by providing opportunities for mutual assistance (known as BDKS). Through this
growth through financing and support. This aligns approach, the Bank is fulfilling its role of connecting
with Islamic values that promote compassion and those previously excluded from traditional banking
inclusivity. Our ultra-micro financing initiatives reflect services with necessary funding to grow and develop
our commitment to promoting a green economy their businesses.
and addressing economic, social, and environmental
concerns. To continue making a positive impact To empower productive pre-prosperous customers,
on millions of Indonesians, we strive for strong the Bank has enlisted 1,821 facilitators from students
economic, social, and environmental performance and lecturers through our Bestee program. This
while maintaining sustainable governance in initiative allows us to actively contribute to creating
accordance with sharia law. a more inclusive society, in addition to the efforts
made by #bankirpemberdaya or Community
In Islam, it is mandated that wealth should be Officers (COs) in the field. Recognizing the
distributed amongst people to promote overall challenges faced by COs in reaching remote areas,
prosperity and well-being, rather than being held the Bank provides comfortable guesthouses and
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
in the hands of a select few. The business model motorbikes with petrol money for easier mobility.
of the Bank provides opportunities for individuals Advanced technology is also given to COs so they
to contribute towards creating a more inclusive can effectively assist and serve inclusion customers.
society. By using the Bank's funding products, The Bank's commitment to human rights in
customers have the chance to support productive employment is evident in the equal and harmonious
pre-prosperous customers who are striving to working relationships within BTPN Syariah offices.
achieve their dreams of success. This is achieved We believe that serving an inclusive society requires
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individuals who are dedicated to making a difference Overall, the Sharia Supervisory Board The Sharia
for those in need. By providing necessary work Supervisory Board of 2023 praises BTPN Syariah
facilities and fostering healthy industrial relations, for its unwavering commitment to faithfully
the Bank supports all #bankirpemberdaya to work empowerment and successful integration of
with gratitude, as Islam teaches that work is a form sustainability practices. They commend the diverse
of worship. This productivity ultimately drives the range of sustainability initiatives undertaken
Bank to consistently achieve healthy and sustainable by BTPN Syariah, highlighting the exceptional
economic performance, benefiting all stakeholders collaboration between the Board of Commissioners,
involved. The Board of Directors, and management. This
synergy extends to #bankirpemberdaya, fostering
Employees benefit from the direct distribution of strong relationships with customers and all
economic value through their salaries and other stakeholders involved.
allowances, while the state receives taxes and
shareholders receive dividends. Customers also InsyaAllah, all #bankirpemberdaya will be enabled
reap rewards through competitive profit sharing and empowered in 2024 to consistently improve
and various incentives, such as a sponsored Umrah economic, social and environmental performance in
pilgrimage for 320 selected customers in 2023. The sustainable governance. May Allah SWT continue
Bank's social responsibility (CSR) activities also to bless our efforts and strengthen BTPN Syariah's
benefit the wider community. In the long term, steps to remain steadfast in all its activities,
a more equal spread of economic value will help faithfully empowerment for sustainability, and
decrease disparities and bring advantages to all provide benefit to the people.
individuals.
Wabillahitaufik Walhidayah Wassalammu’alaikum
We are thankful that the Bank operates its business Wassalamu'alaikum Warahmatullahi Wabarakatuh.
endeavors with a dedication to preserving the earth
as a creation of Allah SWT. Although the Bank's
business model does not directly exploit natural
resources, it still recognizes its responsibility as
global citizens to collaborate in reducing greenhouse
gas emissions. This initiative is working towards
preventing the escalating effects of climate change
and protecting the well-being of future generations. H. Ikhwan Abidin, MA
We applaud the Bank for instilling a culture of Chairman of Sharia Supervisory Board
sustainability among its employees through
regulations, infrastructure, training, and appeals.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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management report
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Statement Letter of the Board of Commissioners and the Board of Directors
CONCERING THE RESPONSIBILITY FOR 2023 SUSTAINABILITY REPORT
OF PT BANK BTPN SYARIAH Tbk
We, the undersigned, declare that all information contained in the 2023 Sustainability Report of
PT Bank BTPN Syariah Tbk has been presented in its entirety, and that we assume full responsibility for the
accuracy of the contents of the Sustainability Report of PT Bank BTPN Syariah Tbk. [GRI 2-14]
This statement is made in truth.
Jakarta, February 2024
board of commissioners
Kemal Azis Stamboel
president/independent commissioner
Mulya Effendi Siregar Dewie Pelitawati Ongki Wanadjati Dana
independent commissioner independent commissioner commissioner
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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management report
Jakarta, February 2024
board of directors
Hadi Wibowo
president director
Arief Ismail Fachmy Achmad
compliance director director
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Dwiyono B. Winantio Dewi Nuzulianti
director director
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report 34
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sustainability performance highlights
03
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Sustainability Strategy
FRAMEWORK [OJK A1][GRI FS1, FS2]
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BTPN Syariah faithfully empowers inclusive communities
in alignment with Sustainable Development Goals (SDGs)
to cultivate a more meaningful life.
BTPN Syariah is dedicated to fostering environmental risk management by developing
Sustainable Development Goals (SDGs) through financial products and/or services that apply
the establishment of a sustainable sharia Sustainable Finance principles so that they are
ecosystem and ongoing support for an inclusive able to contribute positively to financial system
society. This commitment is realized through the stability;
implementation of sustainable financial concepts • Reducing social disparities, reducing and
and strategies aligned with BTPN Syariah's vision preventing environmental damage, maintaining
and mission. biodiversity, and encouraging efficient use of
energy and natural resources; and
sustainable finance purpose and • Develop financial products and/or services that
strategy [GRI 2-22] apply Sustainable Finance principles.
Aligned with sustainability objectives, BTPN
Syariah recognizes that its actions today will Meanwhile, the objectives of implementing
impact future generations. By embracing
sustainable finance at BTPN Syariah which are
sustainability, humanity can harmonize its
in line with the business sector are formulated as
interactions both amongst themselves and with
nature. follows:
1. Portfolio
Providing inclusive, compact, simple but safe
In pursuit of sustainability ideals, nations financial products and service packages to
worldwide, including Indonesia, are embracing the support poverty alleviation.
concept of Sustainable Development through the 2. Accessibility
implementation of the 17 Sustainable Development Providing financial services products that are
Goals (SDGs). Achieving sustainable development easily accessible, available at any time, and
and conducting business activities necessitates supported by the application of the latest
financial support not only from governments but information technology.
also from financial service institutions. 3. Business Process
Providing financial services that integrate social
Banking policies, including those of BTPN Syariah, risk and governance in products, services and
geared towards sustainability, will expedite the in business decision making as well as carrying
realization of sustainable development. This out banking operations that are increasingly
support is reinforced by various government environmentally friendly.
regulations that advocate for ESG, such as 4. Financial Literacy
Financial Services Authority Regulation No. 51/ Organizing financial literacy learning methods
POJK.03.2017 concerning the Implementation that are specific, easy to understand, and
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
of Sustainable Finance for Financial Services effective as a form of support for creating
Institutions, Issuers, and Public Companies. equitable financial inclusion throughout
Indonesia.
The objectives of implementing sustainable finance 5. Learning and Growth
are as follows: Develop the Bank's capacity and capability,
• Provide funding sources needed to achieve both internally and through partnerships,
SDGs and climate change related funding in to implement and improve the quality of
adequate amounts; sustainable finance in accordance with
• Increasing the resilience and competitiveness customer needs, business development
of Financial Services Institutions (OJK), Issuers directions, and sustainability goals in particular
and Public Companies through better social and in the social sector.
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sustainability strategy frame work
loyalty for a sustainable ecosystem 6. Principles of Inclusive
Throughout 2023, BTPN Syariah remained Banks must guarantee the availability and
dedicated to adhering to the eight principles of affordability of products and/or services, that
sustainable finance while steadfastly pursuing they can be accessed by all levels of society,
its vision and mission of supporting an inclusive including those who do not yet have access to
society. By prioritizing social humanity, the bank banking products and/or services.
aimed to expedite the realization of the Indonesian 7. Principles of Priority-Leading Sector
people's positive intentions and facilitate the Development
building of more meaningful lives through The Bank must consider the priority leading
impactful management across the ESG pillars for sectors that have been determined by the
a sustainable ecosystem. government.
8. Principles of Coordination and Collaboration
BTPN Syariah's commitment to faithfully In order to align strategies and policies,
empowerment persisted through the business opportunities and product innovation
implementation of sustainable finance practices with national interests, the Bank actively
in 2023, rooted in the following eight principles of participates in forums, activities and
Sustainable Finance: cooperation related to Sustainable Finance,
1. Principle of Responsible Investment both at the local, regional, and national levels.
Responsible investment is an investment
approach that considers economic, social, The BTPN Syariah strategy is meticulously crafted
environmental and governance factors in to manage impacts and foster loyalty among BTPN
investment decisions. In this way, the Bank can Syariah and its stakeholders. The Bank continuously
manage risks better and generate sustainable endeavors to enhance:
long-term profits. 1. Faithfully empowering the NATION
2. Principle of Sustainable Business Strategy and Contributing to sustainable economic
Practices performance and supporting government
The Bank must determine and implement initiatives.
sustainable business strategies and practices 2. Faithfully empowering PEOPLE
in every decision they make. Business strategies Upholding humanity by supporting societal needs.
and practices in question include vision, 3. Faithfully empowering INCLUSIVE
mission, organizational structure, strategic COMMUNITIES
plans, standard operational procedures, work Providing capital assistance, digitalization
programs and determining risk factors in tailored to specific needs, and aid for productive
collecting and distributing funds. and moderately prosperous customers.
3. Principle of Social and Environmental Risk 4. Faithfully empowering for ENDEAVORS
Management Promoting good employment practices and
The Bank must have the principle of prudence in fostering a safe and comfortable working
measuring social and environmental risks from environment.
fund collection and distribution activities. These 5. Faithfully empowering for the ENVIRONMENT
activities include identification, measurement, Supporting nature and environmental
mitigation, surveillance, and monitoring. sustainability efforts.
4. Principle of Governance 6. Implementing good GOVERNANCE for
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Implementing governance through business sustainable empowerment
management and operations that encompass, Upholding sustainable corporate governance
among others, transparency, accountability, practices.
responsibility, independency, professionalism,
and fairness. In line with its commitment to sustainability goals
5. Principle of Informative Communication and strategies, BTPN Syariah has established
The Bank prepares and provides informative various long-term (5 years) and short-term (1 year)
reports covering strategy, governance, company program initiatives. Regular reporting of results
performance and prospects. Reports must be to regulators and the public ensures transparency
easy to understand, accountable and delivered and accountability in achieving these objectives.
through effective communication media, and
accessible to all stakeholders.
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sustainable finance program initiative in • Mitra Tepat empowerment training program;
2023 • Group Empowerment Program, providing
BTPN Syariah's Sustainable Finance Action group-based empowerment sessions during
Plan (RAKB) aligns with the bank's overarching regular meetings or adjusted to specific
strategy, characterized by the ethos of "We are customer groups' needs;
different, We are #bankirpemberdaya," which • Enhancing BTPN Syariah's internal Capacity
permeates every facet of Bank operations. Building regarding Environment, Social, and
Sustainable Governance (ESG);
The RAKB comprises various short-term and • Analysis and adjustment of organizational
long-term program initiatives rooted in Sharia policies, procedures, and risk management
principles, aimed at fostering the loyal spirit of integrated with ESG principles;
faithfully empowering inclusive communities and • Implementation of environmentally friendly
addressing challenges stemming from social and culture and operations at BTPN Syariah;
environmental issues. The 2023 sustainable finance • Preparation of Sustainability Report 2023.
program initiatives encompass:
• Productive financing for productive pre- All RAKB 2023 program initiatives were
prosperous communities, particularly women; successfully realized, meeting 100% of the set
• Exploration of alternative financing for other targets, with detailed targets and achievements
productive pre-financial inclusion communities, outlined in various chapters of the Sustainability
including Mitra Tepat and third-party Report.
collaborators;
• The Individual Assistance Empowerment These initiatives are aligned with business
Program, providing intensive one-on- activities aimed at advancing the Sustainable
one entrepreneurial assistance through Development Goals (SDGs), with 12 out of the
Inspirational Customer Assistance and the 17 SDGs identified and implemented throughout
Bestee Program; 2023 as part of BTPN Syariah's daily operations.
[GRI 2-22]
SDGs Description BTPN Syariah Achievements
No Poverty
• 100% inclusive community financing
• 4.2 million active customers with intensive assistance from
End poverty in all its forms
#bankirpemberdaya
everywhere
• The results of external measurements stated that within 3 years, BTPN
Syariah customers experienced a reduction in extreme poverty by 11.1%.
Zero Hunger
• The results of external measurements show that consumption of adequate
and nutritious food among BTPN Syariah customers is better than non-
End hunger, achieve food
customers.
security and improved
• 95.17% of customers consumed meat in the last 7 days, 2% higher than non-
nutrition and promote
customers.
sustainable agriculture
• 88.19% of customers consumed bananas in the last 7 days, 3% higher than
non-customers.
Good Health and Well-being
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Ensure healthy lives and • 99% of employees have been vaccinated
promote well-being for all • The percentage of customer spending on cooking fuel is higher (3.7%)
people at all ages compared to non-customers (1.9%).
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sustainability strategy frame work
SDGs Description BTPN Syariah Achievements
Quality Education
• Consistently providing education and assistance through the Daya Program
aimed at providing access to knowledge to customers and the community.
Ensure inclusive and
• Providing access to knowledge to customers through the Bestee digital
equitable quality
platform, which is divided into a university Assistance program and a Bestee
education and promote
Army Assistance program, so that the quality of empowerment and customer
lifelong learning
engagement increases.
opportunities for all
• The percentage of customers who experience an increase in technological
literacy is 35% higher than non-customers
Gender Equality
• 95% of #bankirpemberdaya and 100% of financing customers are women.
Achieve gender equality
• The results of external measurements state that there is an increase in the
and empower all women
autonomy score of BTPN Syariah female customers in 2023 (2.6 out of 3)
and girls
compared to 2020 (2.35 out of 3).
Clean Water and Sanitation
Ensure availability and
sustainable management External measurement results state that BTPN Syariah customers have access
of water and sanitation to adequate drinking water which is 1.7% higher than the national figure.
for all
Decent Work and Economic Growth
Supporting sustainable
and inclusive economic
• Providing work opportunities for high school graduates (50% of the total
growth, opening up the
#bankirpemberdaya).
widest possible productive
• External measurement results show that customers have experienced an
employment opportunities
increase in income within 3 years of being a BTPN Syariah customer.
and creating decent work
for all
Industry, Innovation, and Infrastructure
Build resilient
infrastructure, promote
Encourage appropriate banking technology, including improving Bestee
inclusive and sustainable
Platform technology to loyally serve inclusive communities.
industrialization, and
encourage innovation
Reduce Inequalities
• Faithfully serving inclusive communities in 257 communities in 26 provinces in
Reduce inequalities within
Indonesia.
and among countries
• Has 30 thousand Mitra Tepat spread across all corners of Indonesia.
Sustainable Cities and Communities
Make cities and human
External measurement results state that 61.21% of BTPN Syariah customers
settlements inclusive, safe,
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
have livable houses, slightly higher than the national average (60.66%).
resilient and sustainable
Management of Climate Change
Act quickly to combat
climate change and its Operational process automation and green building.
impacts
Partnerships for the Goals
• Partnership with Dagangan through BTPN Syariah Ventura to support access
Strengthen the means
to supply for communities in small towns and rural areas.
of implementation
• Collaborating with 1,821 facilitator, >33 thousand customers, the Merdeka
and revitalize the
Campus/Kemendikbud-Ristek, 7 community institutions, and 257 universities
global partnership for
in the Bestee program with a loyal spirit of faithfully empowering inclusive
sustainable development
communities.
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report 40
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sustainability performance highlights
04
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
BTPN Syariah
AT A GLAN CE
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report 42
Page 45
BTPN Syariah at a glance
BTPN Syariah
AT A GLANCE
BTPN Syariah, with unwavering dedication, actively contributes to
realizing the Sustainable Development Goals (SDGs), particularly
by prioritizing initiatives that empower diverse and marginalized
communities, specifically women.
Initially BTPN Syariah was established under the name PT Bank Purba Danarta, based
on Deed of Establishment Number 10 dated March 7, 1991, then amended by Deed of
Amendment to Articles of Association Number 39 dated May 25, 1992, and Deed of
Amendment Number 25 dated July 11, 1992. All three were made in the presence of Haji
Abu Jusuf, S.H., notary in Jakarta and has received approval from the Minister of Justice
of the Republic of Indonesia, as has undergone several changes and is henceforth referred
to as the Minister of Law and Human Rights of the Republic of Indonesia (Menkumham)
in Decree Number C2.5839. HT.01.01-TH.92 dated July 21, 1992, which was registered in
the general register at the Semarang District Court Registrar's Office on July 30, 1992
under Number 206A/1992/II, and has been published in the State Gazette of the Republic
of Indonesia Number 81 dated October 9, 1992, additional Number 5020 with a business
license to carry out business activities as a commercial bank obtained based on Decree of
the Minister of Finance Number 1060/KMK.017/1992 dated October 14, 1992.
Furthermore, in 2009 PT Bank Purba Danarta again changed its name to PT Bank
Sahabat Purba Danarta, then in 2013 it changed its name again to PT Bank Tabungan
Pensiunan Nasional Syariah. The name change is based on the Deed of Amendment to
the Articles of Association Number 25 dated August 27, 2013 which was made before
Hadijah, S.H., M.Kn., notary in Jakarta and has received approval from the Minister of Law
and Human Rights in Decree Number AHU-50529.AH.01.02. 2013 dated 1 October 2013
and has been announced in the State Gazette of the Republic of Indonesia Number 94 of
2013, additionally the State Gazette of the Republic of Indonesia Number 124084 dated
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
November 22, 2013.
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BTPN Syariah also changed its domicile from Semarang to South Jakarta, as based on the
Deed of Shareholder Decision Statement Number 15 dated October 31, 2013 which was made
before Indah Indriani, S.H., M.Kn., notary in Jakarta and was registered with the Ministry Law
and Human Rights of the Republic of Indonesia in accordance with the decision and Approval
of Amendments to the Company's Articles of Association Number AHU-60408.AH.01.02. 2013
dated November 21, 2013 and receipt of Notification of Amendments to the Company's Articles
of Association Number AHU. AH.01.10-47895 dated November 12, 2013.
On January 20, 2014, the Extraordinary General Meeting of Shareholders of PT Bank Tabungan
Pensiunan Nasional Tbk (now called PT BANK BTPN Tbk abbreviated as BTPN) approved the
separation of the Sharia Business Unit (hereinafter referred to as UUS BTPN), which was stated
in the Deed of Separation of the BTPN Sharia Business Unit By way of Transfer of Rights and
Obligations to the Company Number 8 dated July 4, 2014, made in the presence of, Hadijah,
S.H., M.Kn., notary in Central Jakarta. In accordance with Bank Indonesia Regulations, BTPN
then chose to separate UUS BTPN by transferring all rights and obligations of UUS BTPN to the
existing sharia business entity.
After the spin off of UUS BTPN was decided at the BTPN Extraordinary General Meeting of
Shareholders on January 20, 2014 as mentioned above, BTPN then carried out the acquisition of
70% (seventy percent) of the Company's shares, after obtaining approval from Bank Indonesia
based on the Letter Bank Indonesia Number 15/10/DPB1/PB1-5/Rahasia dated July 19, 2013
with the condition that changes be made to the business activities of PT Bank Sahabat Purba
Danarta (now BTPN Syariah) which was originally a Conventional Commercial Bank, changed to
a Sharia Commercial Bank.
Furthermore, PT Bank Sahabat Purba Danarta, has obtained approval from the Financial
Services Authority to convert business activities from previously Conventional Commercial Bank
business activities, to Sharia Commercial Bank business activities based on Financial Services
Authority Letter Number S-67/PB.131/2014 dated May 23, 2014 regarding the Decision to Grant
a Business License for Conventional Commercial Bank Business Activities to Become a Sharia
Commercial Bank issued by the Director of Research, Development, Regulation and Sharia
Banking Licensing. Bank BTPN then received approval for the plan to spin off UUS BTPN, based
on Financial Services Authority Letter Number S-17/PB.1/2014 dated June 23, 2014 regarding the
Application for Approval of the Separation (Spin Off) of UUS BTPN, which was issued by the
Deputy Commissioner for Supervision Banking I Financial Services Authority.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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BTPN Syariah at a glance
BTPN Syariah officially traded its shares on the Indonesia Stock Exchange on May 8,
2018 with the stock code BTPS.
On April 16, 2020, the Bank officially changed its name to PT Bank BTPN Syariah
Tbk as based on Deed Number 26, made before Ashoya Ratam, S.H., M.Kn., notary
in South Jakarta, which had received approval from the Ministry of Law and Human
Rights of the Republic of Indonesia based on Letter Number AHU0034666.AH.01.02.
TAHUN 2020 dated May 8, 2020, and Letter of Acceptance of Notification of
Changes to the Articles of Association Number AHUAH.01.03-0214020 dated May
8, 2020, and has obtained approval for this Bank Name Change based on the Letter
from the Financial Services Authority (OJK) Number S-66/PB.101/2020 dated June
4, 2020 regarding Application for Determination of the Use of a Business License
due to the Change of Name of PT Bank Tabungan Pensiunan Nasional Syariah Tbk
to PT Bank BTPN Syariah Tbk and a Copy of the Decree of the Deputy Commissioner
for Banking Supervision I OJK Number KEP-99/PB.1/2020 dated June 4, 2020.
Since 2010, BTPN Syariah has ardently adhered to a business model singularly
centered on empowering the inclusion segment, commonly referred to as the
"unbankable." Rather than viewing this as a challenge, BTPN Syariah perceives it as
both an opportunity and a noble calling to contribute positively to society.
The guiding ethos of "Do Good, Do Well," wherein success is measured not only in
financial performance but also in genuine social impact, unifies all individuals within
BTPN Syariah under the common identity of #bankirpemberdaya.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
45
Page 48
Mission Vision,and
COMPANY VALUES [OJK C.1] [GRI 2-22]
mission vision
Together we create To be the best Sharia
opportunities for growth Commercial Bank for financial
and a more meaningful life inclusion, making a difference
in the lives of millions of
Indonesians
company values
PRISMA
PRofessionalism,
Integrity,
Mutual ReSpect,
TeaMwork
The Board of Directors and Board of Commissioners have reviewed and ensured the
alignment of BTPN Syariah's Mission and Vision for 2023 as stated in the Bank Business
Plan (RBB) and Sustainable Financial Action Plan (RAKB) which were proposed by
the Board of Directors and approved by the Board of Commissioners at the Board of
Directors and Board of Commissioners meeting on November 22, 2023 and which has
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
been submitted to the OJK.
Disclosure of the alignment of Mission and Vision is as stated in the Governance
Implementation Report in connection with the Board of Directors' and Board of
Commissioners' Duties Implementation Report in this 2023 Annual Report.
46
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BTPN Syariah at a glance
socialization of the company's mission,
vision, values, and collective identity
Various active efforts have been made by the Board of Directors to ensure that the
Company's Mission, Vision, and Values, as well as Shared Identity continue to be
upheld and implemented throughout 2023, including through:
1. Induction program for all new employees up to executive officer level.
2. Implementation of corporate values and shared identity in every activity at BTPN
Syariah.
collective identity
A collective identity has been adopted to galvanize the passion of
all employees in advancing the Company's Mission and Vision.
#bankirpemberdaya is the collective identity that resonates with all BTPN Syariah
employees, encapsulating the diverse roles within banking. These are the bankers
who dedicate themselves to raising funds from welfare groups and directing them
towards empowering underprivileged families. They stand apart, driven by a deep-
seated desire to make a meaningful difference in the lives of others.
In alignment with the Company's Mission and Vision, embracing the role of an
#bankirpemberdaya entails wholeheartedly committing to uplifting productive
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
underprivileged families in Indonesia. #bankirpemberdaya collaborate seamlessly,
fulfilling their respective functions and responsibilities with the shared goal of
expediting the realization of benevolent aspirations.
47
Page 50
MILESTONES
November 16
Changing the status from a
Closed Company to a Public
Starting to expand services for Company and changing the
productive inclusion customers name from previously
PT BANK BTPN Tbk (formerly to all areas of Jakarta, Banten, PT Bank Tabungan Pensiunan
known as PT Bank Tabungan West Java, East Java, Central Nasional Syariah to
Pensiunan Nasional Tbk) Java, Sumatra and East Nusa PT Bank Tabungan Pensiunan
formed a Sharia Business Unit Tenggara Nasional Syariah Tbk
2008 2010 2011 2014 2017 2018
Piloting Project Tunas July 14 May 8
Usaha Rakyat which
focuses on serving PT Bank Tabungan PT Bank Tabungan
customers from productive Pensiunan Nasional Syariah Pensiunan Nasional Syariah
communities, starting with became the 12th Sharia Tbk has officially become
three communities in the Bank in Indonesia, which a public company with the
Banten and Pandeglang was the result of the share code BTPS on the
areas merger of PT Bank Sahabat Indonesian Stock Exchange
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Purba Danarta which
had obtained a permit to
convert business activities
into a sharia commercial
bank and the BTPN Sharia
Business Unit which had
obtained a spin off permit
48
Page 51
BTPN Syariah at a glance
April 14
PT Fitch Ratings Indonesia affirmed that the
National Long-term Rating remains at AAA
(idn) Stable Outlook
October 23
Establishment of Subsidiary, June 26
PT BTPN Syariah Ventura Received ISO 27001 certification in
Information SecurityManagement System
October 30
PT Bank BTPN Syariah Tbk August 8
became a Bank Group based 1,821 students from 257 universities were
on Core Capital 2 (KBMI 2) successfully recruited for internships at BTPN
based on the redefinition Syariah through the MBKM program
July 14 of bank groupings referring
to POJK Number 12/ October 26
It has been five years The Treasury System has been officially
POJK.03/2023 concerning
since PT Bank Tabungan used as an effort to automate the Treasury
Commercial Banks
Pensiunan Nasional
transaction process
Syariah Tbk became a November 2
Sharia Commercial Bank December 1
and is the only financial PT Fitch Ratings Indonesia
institution focused affirmed the National Long- Updates to the Tepat Mobile Banking
on serving productive Term Rating at AAA (idn) e-channel service: opening online savings
inclusive families Stable Outlook applications via Tepat Mobile
2019 2020 2021 2022 2023
June 2 May 30
PT Bank Tabungan Pensiunan PT BTPN Syariah Ventura,
Nasional Syariah Tbk changed as a Subsidiary, officially
its name to operated
PT Bank BTPN Syariah Tbk, in
line with the Parent Entity June 2
Updating the Tepat Mobile
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
July 7 Banking and Internet Banking
PT Bank BTPN Syariah Tbk e-channel services for funding
upgraded from BUKU 2 Group customers
Bank to BUKU 3 Group Bank
organically September 30
PT Fitch Ratings Indonesia
November 18
affirmed that the National
PT Fitch Ratings Indonesia Long-term Rating remains at
raised its National Long-Term AAA (idn) Stable Outlook
Rating from AA+ (idn) Stable
Outlook to AAA (idn) Stable
Outlook
49
Page 52
Company
PROFILE [GRI 2-1]
company name market scope
PT Bank BTPN Syariah Tbk [GRI 2-6]
The change in the name of the Bank is effective on Financing inclusive communities throughout
June 4, 2020 based on a copy of the Decree of the Indonesia
Deputy Commissioner for Banking Supervision I of
the Financial Services Authority Number KEP-99/ operational area and service network
PB.1/2020 dated June 4, 2020 concerning the [OJK C.3.d] [GRI 2-6]
Determination of the Use of a Business License Has 15 Branch Offices and 41 Functional
in the Name of PT Bank Tabungan Pensiunan Operational Offices spread throughout Indonesia.
Nasional Syariah Tbk to Become a License In addition, there are more than 7 million
Business on behalf of PT Bank BTPN Syariah Tbk. customers (4.2 million active), and cover 257
thousand communities spread across 24 provinces
head office address & corporate secretary in Indonesia and 2,600 sub-districts.
[OJK C.2] [GRI 2-3]
Menara BTPN 12th Floor website and other corporate emails
CBD Mega Kuningan www.btpnsyariah.com
Jl. DR. Ide Anak Agung Gde Agung Kav. 5.5-5.6 corsec@btpnsyariah.com
South Jakarta 12950 corporatecommunications@btpnsyariah.com
investorrelation@btpnsyariah.com
Phone : +62-21 300 26 400
Facsimile : +62-21 252 0356 (general) Sustainability Reports and other information
Mail : corsec@btpnsyariah.com regarding BTPN Syariah are listed on the
Company's Website
shareholders [OJK C.3.c]
(as of December 31, 2023) social media
PT BANK BTPN Tbk (70.00%) Instagram: @btpnsyariah
Publik (29.99%) https://www.instagram.com/btpnsyariah/
Saham Treasuri (0.01%)
Instagram: @saya.bankirpemberdaya
effective date of operation as a sharia https://www.instagram.com/saya.
commercial bank bankirpemberdaya/
July 14, 2014
Facebook: BTPN Syariah/@btpnsyariah.id
authorized capital https://facebook.com/btpnsyariah.id
Rp2,750,000,000,000 (Two Trillion Seven Hundred
and Fifty Billion Rupiah) YouTube: BTPN Syariah
https://www.youtube.com/BTPNSyariah
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
issued and fully deposited capital
Rp770,370,000,000 (Seven Hundred Seventy LinkedIn: BTPN Syariah
Billion Three Hundred Seventy Million Rupiah) https://www.linkedin.com/company/btpnsyariah
business activity Tiktok: @btpnsyariah
[OJK C.4] [GRI 2-6]
Sharia-based banking legal entity
Limited Liability Company (PT)
50
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BTPN Syariah at a glance
legal basis for establishment • Deed of Decree of the Annual General
• Deed of Establishment of PT Bank Purba Meeting of Shareholders of PT Bank Tabungan
Danarta Number 10 dated March 7, 1991, which Pensiunan Nasional Syariah Tbk Number 26
was later revised by Deed of Amendment to the dated April 16, 2020, made in the presence
Articles of Association Number 39 dated May of Ashoya Ratam, S.H., M.Kn., regarding
25, 1992, and Deed of Amendment Number 25 the change of name of PT Bank Tabungan
dated July 11, 1992 made before Notary H. Abu Pensiunan Nasional Syariah Tbk to PT Bank
Jusuf, S.H. BTPN Syariah Tbk and has obtained approval
• Deed of PT Bank Purba Danarta Meeting from the Minister of Law and Human Rights
Decision Statement Number 5 dated August of the Republic of Indonesia based on Decree
27, 2007 made before Notary Winarti Lukman No. AHU-0034666.AH.01.02.Year 2020 dated
Widjaja, S.H., regarding adjustments to Law May 8, 2020 and Letter of Acceptance of
Number 40 of 2007 concerning Limited Liability Notification of Amendments to the Articles of
Companies and has obtained approval from Association No. AHU-AH.01.03-0214020 dated
the Minister of Law and Human Rights of the May 8, 2020.
Republic Indonesia dated January 18, 2008
Number AHU-02507.AH.01.02.Year 2008, which changes to the articles of association
was announced in the State Gazette of the • Deed of Statement of Decision of Shareholders
Republic of Indonesia dated March 14, 2008 of PT Bank Tabungan Pensiunan Nasional
number 22, Supplement number 3032. Syariah Number 15 dated October 31, 2013
made before Notary Indah Indriani, S.H.,
change of name M.Kn., regarding the change of domicile of the
• Deed of Statement of Decisions of the Company from Semarang to South Jakarta
Extraordinary General Meeting of Shareholders and has been registered with the Ministry of
of PT Bank Purba Danarta No. 01 dated April Law and Human Rights of the Republic of
1, 2009 made before Notary Winarti Lukman Indonesia in accordance with the decision and
Widjaja, S.H., regarding the change of name of Approval of Changes to the Company's Articles
PT Bank Purba Danarta to PT Bank Sahabat of Association Number AHU-60408.AH.01.02.
Purba Danarta and has obtained approval Year 2013 dated November 21, 2013 and Receipt
from the Minister of Law and Human Rights of of Notification of Changes to the Company's
the Republic of Indonesia dated July 22, 2009 Articles of Association Number AHU.AH.01.10-
Number AHU-34303 .AH.01.02.Year 2009. 47895 dated November 12, 2013.
• Deed of Amendment to the Articles of • Deed of Meeting Decision Statement Number
Association of PT Bank Sahabat Purba 27 dated January 30, 2014 made before Notary
Danarta also known as Bank Sahabat Number Hadijah, S.H., M.Kn., regarding the separation
25 dated August 27, 2013 in conjunction with of the Sharia Business Unit of
Notarial Deed Number 30 dated September PT Bank Tabungan Pensiunan Nasional Tbk
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
25, 2013 made before Notary Hadijah S.H., ("UUS BTPN") from PT Bank Tabungan
M.Kn., regarding the change of name of PT Bank Pensiunan Nasional Tbk ("BTPN”) and has
Sahabat Purba Danarta ( BSPD) became received Notification of Amendments to the
PT Bank Tabungan Pensiunan Nasional Syariah Articles of Association of PT Bank Tabungan
(BTPN Syariah) and has received approval from Pensiunan Nasional Syariah Number AHU-
the Ministry of Law and Human Rights based AH.01.10-04338 dated February 12, 2014.
on Decree No. AHU-50529.AH.01.02. 2013 • Deed of Shareholder Decision Statement,
dated 1 October 2013 and announced in State Amendment to the Articles of Association of
Gazette Number 94, addition No. 124084 dated PT Bank Tabungan Pensiunan Nasional Syariah
November 22, 2013. Number 57 dated November 16, 2017 made
before Notary Jose Dima Satria, S.H., M.Kn.,
regarding the change in status to a public
company and has obtained approval from
51
Page 54
the Minister of Law and Human Rights of the changes in the composition of the board of
Republic of Indonesia with its Decree dated directors, board of commissioners and sharia
November 16, 2017 number AHU-0024076. supervisory board
AH.01.02. 2017 and notification of changes to • Deed of Statement of Decision of the
its Articles of Association has been received Extraordinary General Meeting of PT Bank
and recorded by the Minister of Law and Tabungan Pensiunan Nasional Syariah Tbk
Human Rights of the Republic of Indonesia in Number 02 dated September 2, 2019 made
accordance with his letter dated November 16, before Notary Ashoya Ratam, S.H., M.Kn.,
2017 number AHU-AH.01.03-0191730. concerning the Composition of the Board
• Deed of Shareholder Decision Statement, of Commissioners, Directors and Sharia
Amendment to the Articles of Association Supervisory Board and notification of this
of PT Bank Tabungan Pensiunan Nasional has been obtained. change to Company Data
Syariah Tbk Number 8 dated April 5, 2018 made dated September 17, 2019 number AHU-
before Notary Jose Dima Satria, S.H., M.Kn., AH.01.03-0332927.
concerning amendments to the Articles of • Deed of Statement of Decisions of the Annual
Association of BTPN Syariah and has obtained General Meeting of Shareholders of PT Bank
approval from the Minister Law and Human BTPN Syariah Tbk Number 36 dated April 21,
Rights of the Republic of Indonesia with its 2021 made by Notary Ashoya Ratam, S.H.,
Decree dated April 10, 2018 number AHU- M.Kn., concerning the Composition of the
0007953. AH.01.02.Year 2018; Board of Directors, Board of Commissioners
• Deed of Shareholder Decision Statement, and Sharia Supervisory Board and obtained
Amendment to the Articles of Association of approval from the Minister of Law and Human
PT Bank Tabungan Pensiunan Nasional Syariah Rights of the Republic of Indonesia based on
Tbk Number 178 dated May 31, 2018 made the Letter of Acceptance of Notification of
before Notary Jose Dima Satria, S.H., M.Kn., Changes to Company Data of PT Bank BTPN
concerning amendments to the Articles of Syariah Tbk No.AHU-AH.01.03-0260167 dated
Association (capital) of BTPN Syariah and has April 23, 2021.
been obtained notification of changes to the • Deed of Statement of Decisions of the Annual
Articles of Association has been received and General Meeting of Shareholders of PT Bank
recorded by the Minister of Law and Human BTPN Syariah Tbk Number 42 dated April
Rights of the Republic of Indonesia according to 21, 2022 made by Ashoya Ratam, SH, MKn,
June 21, 2018 number AHU-AH.01.03-0215425. concerning the Composition of the Board of
• Deed of Statement of Decisions at the Directors, Board of Commissioners and Sharia
Annual General Meeting of PT Bank Tabungan Supervisory Board and obtained approval
Pensiunan Nasional Syariah Tbk Number 26 from the Minister of Law and Human Rights of
dated April 16, 2020, made before Notary the Republic of Indonesia based on the Letter
Ashoya Ratam, S.H., M.Kn., regarding changes of Acceptance of Notification of Changes to
to the Company's Articles of Association Company Data of PT Bank BTPN Syariah Tbk
and has obtained approval from the Minister No. AHU-AH.01.09-0010849 dated May 1,
of Law and Human Rights Republic of 2022.Deed of Statement of Resolutions of the
Indonesia based on Decree No.AHU-0034666. Extraordinary General Meeting of Shareholders
AH.01.02.Year 2020 dated May 8, 2020 PT Bank BTPN Syariah Tbk Number 25 dated
and Letter of Acceptance of Notification of October 13, 2022 made by Ashoya Ratam,
Amendments to the Articles of Association No. SH, MKn, concerning the Composition of the
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
AHUAH.01.03-0214020 dated May 8, 2020. Board of Directors, Board of Commissioners
• Deed of Statement of Decisions of the Annual and Sharia Supervisory Board and obtained
General Meeting of PT Bank BTPN Syariah approval from the Minister of Law and Human
Tbk Number 35 dated April 21, 2021, made Rights of the Republic of Indonesia based on
before Notary Ashoya Ratam, S.H., M.Kn., the Letter of Acceptance of Notification of
concerning Amendments to the Company's Changes to PT Company Data Bank BTPN
Articles of Association and has obtained Syariah Tbk No. AHU-AH.01.09-0067440 dated
approval from the Minister of Law and Human October 20, 2022.
Rights of the Republic of Indonesia based • Deed of Statement of Decisions of the Annual
on Letter of Acceptance of Notification of General Meeting of Shareholders of PT Bank
Amendment to Articles of Association No. BTPN Syariah Tbk Number 27 dated April
AHU-AH.01.03-0309443 dated May 17, 2021. 12, 2023 made by Ashoya Ratam, SH, MKn,
concerning the Composition of the Board of
Directors, Board of Commissioners and Sharia
52
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BTPN Syariah at a glance
Supervisory Board and obtained approval securities administration bureau
from the Minister of Law and Human Rights of PT Datindo Entrycom
the Republic of Indonesia based on the Letter Jl. Hayam Wuruk No. 28
of Acceptance of Notification of Changes to Jakarta 10120
Company Data of PT Bank BTPN Syariah Tbk No. Telephone : +62-21 350 8077 (Hunting)
AHU-AH.01.09.0112366 dated April 19, 2023; and Facsimile : +62-21 350 8078
• Deed of Statement of Decisions of the Annual
General Meeting of Shareholders of PT Bank securities rating company
BTPN Syariah Tbk Number 46 dated April PT Fitch Ratings Indonesia
27, 2023 made by Ashoya Ratam, SH, MKn, DBS Bank Tower, 24th Fl., Suite 2403
concerning the Composition of the Board of Jl. Prof. Dr. Satrio Kav. 3-5
Directors, Board of Commissioners and Sharia Jakarta 12940
Supervisory Board and obtained approval Telephone : +62-21 2988 6800
from the Minister of Law and Human Rights of Facsimile : +62-21 2988 6822
the Republic of Indonesia based on the Letter
of Acceptance of Notification of Changes to company ratings
Company Data of PT Bank BTPN Syariah Tbk National Long-term Rating:
No. AHU-AH.01.09.0112846 dated April 27, 2023. Affirmation with AAA (Idn) rating, Outlook stable
by PT Fitch Ratings Indonesia on April 14, 2023
subsidiary
PT BTPN Syariah Ventura list of stock performance indexes on the
indonesian stock exchange
stock exchange • IHSG
PT Bursa Efek Indonesia • Indeks IDX80
• April 25, 2018 BTPN Syariah Go Public • Indeks LQ45
Registration declared effective by the Capital • Indeks IDX30
Market Supervisory Financial Services Authority • Indeks Quality 30
• May 3, 2018 BTPN Syariah was officially listed • Indeks Growth 30
on the Indonesia Stock Exchange • Indeks ISSI
• May 8, 2018 Initial Listing and Trading of BTPN • Indeks JII70
Syariah Shares • IDX SMC Liquid
• IDX SMC Composite
ticker code • Indeks MNC36
BTPS • Indeks INFOBANK15
• Indeks Bisnis-27
ISIN code • Indeks KOMPAS100
ID1000142805 • Indeks Pefindo25
• Indeks ESGS KEHATI
Taxpayer Identification Number (NPWP) • Indeks ESGQ KEHATI
PT Bank BTPN Syariah Tbk
01.551.806.1-511-000
Business Identification Number (NIB)
PT Bank BTPN Syariah Tbk
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
9120209291387
independent auditor
Siddharta Widjaja & Rekan
(an Indonesian partnership and member firm of
the KPMG network of independent member firm
affiliated with KPMG International Cooperative)
Wisma GKBI 32nd Floor, Jl. Jend. Sudirman No. 28
Jakarta 10210, Indonesia
Telephone : +62-21 574 2333
Facsimile : +62-21 574 1777
53
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Products and
SERVICES [OJK C.4][GRI 2-6]
sharia-based funding
Tepat Tabungan Syariah
Savings product with a wadiah yad dhamanah agreement given to both Tepat Tabungan
Syariah customers and non-financing customers. This product, which supports inclusive
finance, makes it easy to make bill payment transactions, purchase credit, transfer funds
as well as make cash deposit and cash withdrawal transactions at Mitra Tepat BTPN
Syariah. This service is also equipped with a payment service feature for products for
daily needs of BTPN Syariah customers, making it easier and improving the welfare of
their families and the environment.
Tepat Tabungan
Can be opened without a minimum deposit, with a wadiah yad dhamanah contract.
Customers have the convenience of making transactions at all Bank branches, free of
monthly administration fees.
Tepat Tabungan Platinum
Savings for individual customers (Tepat Tabungan Platinum) and companies (Tepat
Tabungan Platinum Bisnis) which are managed based on a profit sharing agreement
(akad mudharabah mutlaqah) provide the freedom to make unlimited cash withdrawals
and free monthly administration fees (terms and conditions apply) for returns. optimal
results.
Tepat Tabungan Rencana
Planned savings facility, to easily make various dreams come true, with various monthly
deposit and time period options (mudharabah mutlaqah contract).
Rekening Tabungan Jamaah Haji
Savings product for customers who plan to carry out the Hajj pilgrimage to the Holy
Land. Based on sharia principles with the wadiah yad dhamanah contract, this safe
and secure product has an online connected system with SISKOHAT of the Indonesian
Ministry of Religion.
Tepat Deposito
Deposits based on a profit sharing contract (mudharabah mutlaqah) between BTPN
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Syariah (mudharib) and the customer as the owner of the funds (shahibul maal) with
terms ranging from 1-28 days and 1, 2, 3, 4, 5, 6, 7, 8 , 9, 10, 11, 12, and 24 months, in Rupiah
currency.
Tepat Giro
The fund placement product uses a contract contract, providing flexibility for customers
to make transactions using Checks/Bilyet Giro.
54
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BTPN Syariah at a glance
sharia-based financing
Tepat Pembiayaan Syariah – Kelompok
Financing specifically aimed at inclusive women is carried out based on a sale and
purchase agreement (wakalah wal murabahah agreement). Tepat Sharia Financing
(previously called PMD) focuses on building customer character and good habits, namely
Courage, Discipline, Hard Work, Mutual Assistance (BDKS).
Tepat Pembiayaan Modal Kerja Syariah Kepada Perusahaan Pembiayaan
Through this product, the Bank distributes financing to sharia financing companies to
meet the financing needs of end user customers from sharia financing companies which
currently cannot be fulfilled by the Bank. The Bank synergizes with PT BANK BTPN Tbk
as the parent entity to strengthen the implementation of the prudent principle in the
process of distributing financing to customers.
Tepat Pembiayaan Produktif Syariah kepada Perusahaan Institusi yang
Mendukung Segmen Ultra Mikro
Working capital and investment financing aimed at Companies or Institutions that
Support the Ultra Micro Segment, through sale and purchase agreements (murabahah
contracts) to increase Bank assets and build a business ecosystem with strategic
partners to expand service reach and increase financing benefits so that they can meet
needs customers who are currently unable to be met by BTPN Syariah.
Tepat Fasilitas Pembiayaan Modal Kerja Kepada Mitra Tepat
With Tepat, Fasilitas Pembiayaan Modal Kerja kepada Mitra Tepat, Mitra Tepat as agents
find it easy to use revolving financing from the Bank according to the products needed.
Customers can use the financing facility to cover liquidity needs for rotating capital in
serving customers who make transactions with agents or rotating capital supplies. This
facility is provided using several contract options, including:
1. Qardh contract for liquidity needs;
2. Murabahah agreement for purchasing supplies.
Tepat Pembiayaan Syariah Individu
Tepat Pembiayaan Syariah Individu is a financing product for working capital, investment
and consumer purposes provided to community and non-community customers.
Penyaluran Pembiayaan Melalui Skema Kerjasama dengan Partner Bank
(Channeling)
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Financing will be channeled through collaboration with partners in the form of providing
working capital financing limits. Partners will play a role in utilizing the financing limit
by distributing it to members/users (hereinafter referred to as BTPN Syariah customers
(end users)) in accordance with the provisions determined between BTPN Syariah and
Partners.
55
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Operat
AREA
i onal [OJK C.3.d][GRI 2-6]
The location of operational areas supported by 15 branch offices and 41 functional offices of BTPN Syariah
is depicted below:
Serving:
2
1
3
1. Sumatra 4
2. Kalimantan & Sulawesi
3. Java
4. NTT
Additionally, there are more than tens of thousands of Mitra Tepat spread across 24 provinces in Indonesia
who serve BTPN Syariah financing customers. In 2023, there was a change in the number of functional
offices (KFO) from the original 47 KFO to 41 KFO.
Business
SCALE [OJK C.3.a][GRI 2-7]
Period
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Description Unit
2023 2022 2021
Total Employees people 12,661,362 12,757,021 12,218
Total Revenue Rp million 5,259,749 5,029,350 4,279,210
Third Party Funds Rp million 12,142,817 12,048,529 10,973,460
Total Liabilities Rp million 12,661,362 12,753,981 11,449,156
Equity Rp million 8,777,133 8,407,995 7,094,700
Total Assets Rp million 21,435,366 21,161,976 18,543,856
56
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BTPN Syariah at a glance
Supply Chain and
WORKING PARTNERS [GRI 2-6]
In its strategic endeavors, BTPN Syariah underscores the imperative of collaborative engagement and
necessitates the unwavering support of a diverse array of stakeholders, encompassing various work associates.
The composition of this comprehensive network includes technology facilitators, vendors of work-related
materials, educational service providers, training entities, legal professionals, notaries, outsourcing providers,
and more, collectively constituting a cohesive sharia digital ecosystem.
The meticulous selection of work partners by BTPN Syariah is guided by the principles of equity and
transparency. Those chosen to collaborate are meticulously enlisted in the Partner List, subject to overarching
criteria ensuring competence, adherence to labor regulations, and a willingness for thorough examination
at any given juncture. The catalog of BTPN Syariah's collaborative alliances undergoes periodic scrutiny and
assessment, with additional considerations introduced during the pandemic, specifically pertaining to the
implementation of health protocols by work partners.
BTPN Syariah remains steadfast in its commitment to favor local partners with proximate geographical
proximity to the company's operational centers. Nevertheless, should the requisite goods and services
not be locally accessible, the company seeks fulfillment through work partners situated elsewhere, even
internationally.
2023 2022 2021
Area Total Procurement Total Procurement Total Procurement
Suppliers Value Suppliers Value Suppliers Value
(in million rupiah) (in million rupiah) (in million rupiah)
Sumatra 43 6,539 52 4,417 52 7,481
Java 344 659,774 346 746,309 335 49,630
Kalimantan 7 868 13 462 12 184
Sulawesi 8 426 7 311 6 141
Bali and East Nusa
17 43,487 14 26,520 17 16,047
Tenggara
Total 419 711,095 432 778,019 422 523,482
Significant Changes
IN THE COMPANY [OJK C.6][GRI 2-6]
There are changes to the composition of the Management as follows:
• Changes to the composition of the Board of Commissioners in connection with the resignation of Yenny Lim as
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Commissioner and the appointment of Mulya Effendi Siregar as Independent Commissioner. These changes are
based on the decision of the BTPN Syariah Annual General Meeting of Shareholders as outlined in the Deed of
Statement of Decisions of the Annual General Meeting of Shareholders of PT Bank BTPN Syariah Tbk Number 46
dated April 27, 2023 made by Ashoya Ratam, SH, MKn.
• Changes to the composition of the Board of Directors in connection with the resignation of Gatot Adhi Prasetyo as
Director and the appointment of Dewi Nuzulianti as Director. These changes are based on the decision of the BTPN
Syariah Annual General Meeting of Shareholders as outlined in the Deed of Statement of Decisions of the Annual
General Meeting of Shareholders of PT Bank BTPN Syariah Tbk Number 27 dated April 12, 2023 made by Ashoya
Ratam, SH, MKn.
The composition of the Board of Commissioners, Board of Directors, and Sharia Supervisory Board at BTPN Syariah
has taken into account the diversity of expertise, experience, and knowledge needed to strengthen the organization
to achieve the company's goals and targets in the sustainable financial corridor. More details about this change
in management composition can be found in the 2023 BTPN Syariah Annual Report in the Corporate Governance
Implementation Report section.
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External Initiatives and
ASSOCIATION MEMBERSHIP [OJK C.5][GRI 2-28]
BTPN Syariah maintains an unwavering commitment to ceaselessly empower customers within the
underprivileged and moderately prosperous segments, aligning its efforts seamlessly with the overarching
objectives of the globally endorsed sustainable development paradigm encapsulated in the Sustainable
Development Goals (SDGs).
In pursuit of this objective, BTPN Syariah actively engages in collaborative endeavors with diverse
international institutions and associations, assuming roles both as esteemed members and cooperative
partners, as show in the following:
Working
Group/ Funds
No Associate/Initiative Name Purpose
Committee Contribution
Participation
Mandatory in nature
Distribute the rights of equity securities
PT Kustodian Sentral Efek
holders in the form of money and/or
1 Indonesia (KSEI) Member Rp11,000,000
securities and assist in implementing
corporate actions by providing a List of
Equity Securities Holders and Securities
Holders' KTUR
Asosiasi Emiten Indonesia Is an organizational forum for BTPN Syariah
2 Member Rp12,000,000
(AEI) as a Public Company
Indonesia Corporate
Is an organizational forum for the corporate
3 Secretary Association Member Rp5,000,000
secretary of BTPN Syariah
(ICSA)
Perhimpunan Bank Mandatory in nature
4 Swasta Nasional Is an association forum for BTPN Syariah as Member Rp36,000,000
(Perbanas) a National Private Bank
Asosiasi Bank Syariah Mandatory in nature
5 Indonesia (ASBISINDO) Is an association forum for BTPN Syariah as Member Rp150,000,000
a Sharia Commercial Bank in Indonesia
Forum Komunikasi Is a forum for consultation and
6 Direktur Kepatuhan communication between Indonesian Banking Member Rp5,000,000
Perbankan (FKDKP) Compliance Directors
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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BTPN Syariah at a glance
Working
Group/ Funds
No Associate/Initiative Name Purpose
Committee Contribution
Participation
Dewan Syariah Nasional is a forum for realizing the aspirations of
7 (DSN) Majelis Ulama Muslims regarding the economy from a Member Rp36,000,000
Indonesia (MUI) Sharia perspective
Is an Alternative Dispute Resolution
Lembaga Alternatif
institution that is professional, fair,
Penyelesaian Sengketa
8 trustworthy, and the first choice for Member Rp17,500,000
Perbankan Indonesia
customers and banks in resolving banking
(LAPSPI)
disputes.
Rp18,000,000
(For South
is a means of communication forum for Kalimantan, East
Forum Komunikasi Industri
9 coordination between the Financial Services Member Nusa Tenggara,
Jasa Keuangan (FK-IJK)
Industry and Regulators. South Sulawesi
and North
Sumatra)
is an organization that represents all
payment system players and is a partner of
Asosiasi Sistem
Bank Indonesia in realizing Bank Indonesia's
10 Pembayaran Indonesia Member Rp35,000,000
objectives in carrying out the task of
(ASPI)
regulating and maintaining the smooth
running of the payment system.
As a financial services institution, BTPN Syariah is committed to fulfilling the implementation of
sustainable finance in line with POJK Number 51/POJK.03/2017 concerning the Implementation of
Sustainable Finance for Financial Services Institutions, Issuers and Public Companies. [GRI 2-27]
The implementation that has been carried out at the Bank is through the availability of a Sustainable
Finance Action Plan that is in accordance with the principles of sustainable finance, made by the Board of
Directors and approved by the Commissioner and reported to the Regulator, where the Bank has outlined
the realization of its implementation every year in the Sustainability Report submitted to all stakeholders
in a timely manner. [GRI 2-23]
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report 60
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sustainability performance highlights
05
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Faithfully Empowering
OTHE RS
[GRI 413-1, FS13, FS14]
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faithfully empowering others
Continuously accompanying and serving inclusive customers is a
manifestation of the bank's loyalty to sustainable values. This loyalty is
expected to have a real positive social impact.
social aspect commitment [OJK F.23][GRI 2-23, 2-24, 2-25]
Remaining faithful in our commitment to benefit others, BTPN Syariah firmly believes that by addressing
social issues within inclusive communities, we can also enhance the sustainability of our business. For us,
engaging in social activities is an integral aspect of our operations, and we continually evaluate our efforts
for ongoing enhancement.
Rooted in the "Do Good, Do Well" philosophy ingrained in our institution since its inception, we collaborate
with stakeholders who share our commitment to safeguarding, nurturing, and advancing the inclusive
community economy. Through initiatives like the Daya and Bestee Programs, we extend our support
to communities across the nation, accompanying them on their journey towards empowerment and
prosperity.
Daya Program [OJK F.25]
In the BTPN Syariah Unique Value Proposition, the Daya Program stands out as a vital component of the
company's social initiatives, dedicated to reinforcing financial literacy and inclusion within the inclusive
communities. This program achieves its objectives through training and empowerment activities in the
domains of health, entrepreneurship, and the environment.
The Daya Program's Access to Knowledge (A2K) component is structured into various segments:
1. Mini Meeting
Mini Meetings serve as the initiation for the financial inclusion program. During these sessions, the
Community Officer (CO) introduces potential customers to various bank products and services.
2. Basic Membership Training
This involves a routine one-hour training conducted over five days for new customers from inclusive
communities. During these sessions, the CO imparts an understanding of the customers' conditions,
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
requirements, rights, and obligations as recipients of bank financing. Additional knowledge on financial
management is provided, with ongoing motivation and encouragement to instill values such as
Courage, Disciple, Hard Work, and Mutual Assistance.
3. Regular Center Meetings
Conducted bi-weekly at community center locations. The agenda includes sessions on health,
environment, entrepreneurship, and business support. The goal is to enhance customers' skills and
capabilities based on their specific needs. The program offers a diverse set of 100 modules and games
to facilitate the growth and development of inclusion community customers.
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Practical instructions (Tips) are designed and packaged through 3 (three) types of Daya Tips, namely
entrepreneurship, health, and the environment, with a total of 63 tips for 2023, an increase in the number
of tips from 2022 by 24.
The development of training materials in the form of tips from 2021 to 2023 is shown in the following
data:
2021 2022
44
Daya Tips
22
Daya Tips
Health:
2023
19 Modules
63
Daya Tips
Environment:
8 Modules
Entrepreneurship:
36 Modules
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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faithfully empowering others
Entrepreneurship
Tips •
•
•
x
•
•
•
•
• •
•
•
•
•
•
•
•
•
Meraup rezeki dari 4
popok bekas 3
2
1
Environment
Posisi dibalik
1. Pot plastik 3. Popok lapisan kesatu
2. Kantong kresek 4. Popok lapisan kedua
Tips
Popok bekas sekali pakai atau pospak 2. Membuat pot dari pospak
bisa mendatangkan rezeki jika didaur
ulang. Caranya adalah dengan Bahan dan alat yang dibutuhkan:
mengubah pospak menjadi pot dan • Lapisan luar pospak (2-3 lembar)
media tanam. Selain mendatangkan • Sabun /detergen untuk membilas
rezeki, mendaur ulang pospak akan • Semen 1 sekop & air secukupnya
mengatasi masalah lingkungan seperti • Wadah untuk adonan semen
timbunan sampah dan bau tak sedap. • Kantong kresek untuk sekat
• Pot ukuran 30 cm untuk pola
Nah berikut ide mendaur ulang pospak • Kuas kecil untuk melapis
dalam bentuk media tanam dan pot.
Cara membuatnya:
1. Lapisan dalam popok • Ambil lapisan luar pospak. Cuci
2. Lapisan luar popok bersih dengan sabun dan air lalu
jemur sampai kering.
2
• Rendam lapisan luar pospak ke
1
dalam adonan semen dan air.
Pastikan seluruh bagian terendam
sempurna di dalam adonan.
• Siapkan pot dalam posisi dibalik
1. Membuat media tanam dari pospak lalu bungkus dengan kantong
kresek sebagai cetakan.
Pospak memiliki 2 lapisan: lapisan • Letakkan rendaman adonan
dalam yang berbahan gel dan lapisan tersebut pada pot yang sudah
luar yang berbahan plastik. Lapisan dibalik lalu jemur sampai kering.
dalam berfungsi untuk menyerap • Setelah kering, lapisi kembali
cairan dari kotoran bayi, sedangkan dengan sisa adonan semen
lapisan luar berfungsi untuk menahan menggunakan kuas lalu jemur
cairan agar tidak keluar. kembali sampai kering.
• Apabila adonan sudah kering,
Lapisan dalam bisa dimanfaatkan angkat dari cetakan dan lepaskan
sebagai media taman. Caranya, robek kantong kreseknya.
lapisan dalam pospak, ambil gel-nya • Agar terlihat menarik, pot yang
kemudian masukkan ke dasar pot lalu sudah jadi ini bisa dicat sesuai
timbun dengan tanah. Gel ini akan dengan selera masing-masing.
berfungsi sebagai cadangan air pada • Pot yang sudah dicat dapat dijual
saat musim kemarau. atau dipergunakan sendiri.
Diolah dari berbagai sumber
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Health
Tips x x
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The Bank's empowerment activities integrated within its business operations and services have become
increasingly crucial for inclusive communities, particularly those included in the inclusive segment. The
demand for broader empowerment initiatives, reaching even remote communities across the country,
reflects the Bank's commitment to achieving Indonesia's financial inclusion index targets. [GRI 413-1, FS13,
FS14]
4. Group Empowerment
Is an empowerment activities provided either in group settings or tailored to specific customer
groups within the TBNI (Growing with Inspirational Customers) and TBNS (Growing with Successful
Customers) categories. These activities are conducted regularly or as needed, adjusted to the unique
requirements of the communities served.
The Group Empowerment Program comprises:
a. Regular Provision of Entrepreneurship, Health, and Environment Modules/Tips at Customer Center
Meetings.
b. BDKS (Courage to do, Discipline, Hard Work, and Solidarity) Module at Routine Center
Meetings (PRS) that serves as an empowerment tool aimed at encouraging increased customer
attendance. Following the Covid-19 Pandemic, the Bank anticipates that customer engagement
at these meetings will enhance, consequently elevating the overall quality of BTPN Syariah
customers.
c. Daya Card Game is provided during specific Community Routine Meetings (PRS) for
customers who have made installment payments through the Mitra Tepat. These interactive
empowerment activities utilize game cards as a medium to deliver training material and
engage participants in a dynamic learning experience.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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faithfully empowering others
Throughout 2023, 2,048 communities have played the Daya Card game.
1. Layout/5R (24 cards)
2. Innovation (25 cards)
3. Basic Marketing (4 cards)
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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HONJE 2 Community Al ikhlas Community DUSUN TUO 04A Community
MMS CIRANJANG-CIANJUR MMS PUJER-BONDOWOSO MMS MARO SEBO ULU-JAMBI
WEST JAVA 2 - DH 1 EAST JAVA 1 - DH 3 SUM 5 - DH 4
d. This program involves providing webinar training sessions to equip participants with valuable
skills and knowledge. Throughout 2023, a total of 2,481 successful customers have participated
in these training sessions, benefiting from the expertise and guidance offered through the
program.
Successful customer participating in entrepreneurship webinar.
The material provided during the successful customer assistance program in 2023 is:
Period Material provided
Entrepreneurial Mindset and Business Opportunities
Business Identity
May
Packaging That Sells
Financial Recording
Marketing
Introduction to Technology
June
Excellent Service
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Business Diversification and Innovation
Entrepreneurial Mindset and Business Opportunities
Business Branding
August
Packaging That Sells
Financial Recording
Marketing
Introduction to Technology
September
Excellent Service
Business Growth & Innovations
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faithfully empowering others
Period Material provided
Using Video for Business Development
October
Benefits of Becoming Mitra Tepat (MT)
Get to Know the Latest Marketing Strategies via Social Commerce
November
Attractive Promotion Methods for the Mitra Tepat (MT)
e. Individual Assistance Empowerment Program
Entrepreneurship assistance is provided through the Inspirational Customer Assistance activities
and the Bestee Program, which entail intensive one-on-one assistance programs:
• Inspirational Customer Assistance
This program involves one-on-one intensive entrepreneurship Assistance conducted by Senior
Business Managers (SBMs) for Inspirational Customers. In 2023, a total of 550 Inspirational
Customers have received personalized Assistance support.
• Bestee Assistance Program
The Bestee Assistance Program is an intensive entrepreneurship Assistance initiative conducted
by students for customers.
5. Collaborative Empowerment through Digital Solutions
This component offers online assistance to selected customers through the Bestee Platform. The
platform offers various formats such as video, written articles, and infographics, allowing customers
to self-study. By 2023, the Bestee Platform will have a total of 368 modules, representing a significant
increase from the previous year's 68 modules. The creation of 300 additional modules in 2023 is based
on customer needs identified through prior assessments.
However, the primary challenge lies in expanding the reach of the assistance program to more customers
and increasing the number of contributors involved. To address this challenge, proactive measures are
being taken to promote wider awareness of the Bestee assistsance program both within BTPN Syariah
internally and externally through social media campaigns and socialization classes.
The Bestee program stands as BTPN Syariah's flagship initiative, characterized by multi-party
collaboration known as Penta-helix collaboration. This collaboration involves various stakeholders including
Banks, Customers, Government, Community, and Academics. Such multi-party collaboration aligns
with Sustainable Development Goal (SDG) no.17, emphasizing partnerships for the goals. It is envisaged
that this collaborative effort will enhance the quality of impact generated, furthering BTPN Syariah's
commitment to faithfully accompany an inclusive society towards sustainable development.
the Bestee Program [OJK F.25]
The Bestee is a collaborative initiative between the campus and BTPN Syariah designed to engage
students in providing direct assistance to MSME (Micro, Small, and Medium Enterprises) entrepreneurs,
aiming to enhance their knowledge and skills in a measurable and sustainable manner.
Assistance Mechanism
Introduction to
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Observation/ MHS > Customer
Assistance to 12
Debriefing acquaintance (accompanied by
Customers/Session
Reporting
(months) Total 4
mhs><mms MHS) months
The assistance program operates in two periods annually, each spanning four months (four sessions) per
semester:
1. Period 1: February – June
2. Period 2: September – December
The commencement and conclusion of the Assistance period align with the Merdeka Belajar Kampus
Merdeka (MBKM) schedule established by the Ministry of Education, Culture, Research, and Technology.
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As of 2023, the Bestee program has collaborated with Merdeka Campus/Kemendikbud-Ristek, 6 mentor
institutions, and 257 universities across Indonesia. This marks a significant increase from 41 universities in
2022. Moreover, the program has engaged 1,821 facilitators, including students and lecturers, compared
to 108 facilitators in 2022. These facilitators have assisted >30,000 BTPN Syariah financing customers
across 474 regions spanning 24 provinces in Indonesia.
BTPN Syariah remains dedicated to faithfully empowering customers through the Bestee assistance
program, which unfolds as follows:
1. 2022: Piloting stage conducted from July to December for 1,703 customers under the Sahabat Daya
program.
2. 2023: Transition from Sahabat Daya program to Bestee program (Bersama Berdaya Sahabat Tepat
Indonesia). Scale-up stage 1 executed from March to June, empowering a total of >16,000 customers.
3. Scale-up stage 2 carried out from September to December, empowering >33,000 customers.
In total, the number of financing customers who have been assisted in the Bestee Program throughout
2023 is 49,000, with the distribution of customer areas as follows:
7
2
5
6
9
3
4
1
8 10
Total Mentored Total Mentored
No Province No Province
Customers Customers
1 East Java >9400 6 Jambi >2200
2 North Sumatra >8800 7 Aceh >1900
3 West Java >6300 8 Bali >1500
4 Central Java >6300 9 Lampung >1500
5 West Sumatra >3000 10 West Nusa Tenggara >1050
The primary objective of this assistance program is to enhance entrepreneurship literacy among
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
customers, thereby fostering a deeper understanding that positively influences their business development.
Throughout its activities, customers are furnished with tailored materials and practical guidance aligned
with their specific needs, empowering them to navigate and surmount various obstacles and challenges
encountered in their business endeavors. Additionally, this assistance aims to instill a lasting positive
impact on customers, facilitating meaningful transformations in their businesses and ensuring their
sustainability.
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faithfully empowering others
The diverse modules and assistance provided until December 2023 encompass:
Modules Grand Total
Brand identity >10rb
Bookkeeping for Beginner >3rb
How to Make Logo >2,5rb
Personal Selling - Promotion by WA >1,8rb
Tagline & Product Information >1,6rb
How to Make Promotional Media by Canva >1,6rb
Traditional Marketing >1,5rb
The Importance of Brand Identity to Make Bussiness Grow >1,5rb
Price List >1,2rb
Record Sold Item >0,9rb
5R Culture >0,9rb
Price Tag >0,7rb
Others >11rb
Grand Total >38rb
From the data recorded up to June 2023, the trend for several types of businesses is experiencing
positive changes, as follows:
From data taken until December 2023 there's a trend of various businesses experiencing positive
changes. 3 biggest businesses experiencing positive changes are culinary (43% of customers), retail
trade (17%), and grocery/grocery stall (16%).
The positive impact generated by the Bestee program fuels the Bank's growth and development,
enabling it to benefit millions of people.
the Bestee Platform [GRI 203-1]
The Bestee Platform serves as a digital empowerment tool, offering customers access to business
knowledge to foster customer engagement and increase business literacy through digital means.
Continuously evolving, the Bestee platform is regularly enhanced to ensure its effectiveness in
supporting stakeholders in assisting customers, particularly inclusive communities, in a sustainable
manner.
Built with cutting-edge web-based technology and integrated mobile apps, the Bestee platform caters
to various user roles. Web-based applications are utilized by Facilitators, Mentors, and Admins, while
mobile apps-based applications are designed for Facilitators (Kita Bestee) and Customers (Bestee
Ku).
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The digital empowerment platform known as Bestee is designed to grant customers access to
knowledge, with the aim of enhancing the quality of empowerment and fostering greater customer
engagement. The Bank anticipates that by offering this access, customers will benefit from improved
support and guidance. Moreover, the platform is continually enhanced and refined year after year
to ensure its effectiveness in serving stakeholders and assisting in the empowerment of inclusive
communities.
Bestee Platform consists of four types of integrated platforms, including the Bestee Ku platform for
customers, Bestee Kita for facilitators, and Mentor for admins.
The following is the Bestee platform application used by stakeholders in assisting the Bestee program:
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Customer Application (Bestee Ku)
The application used by financing customers as a learning medium takes the form of digital learning
modules according to the customer's type of business.
1. Profile
Contains user (Customer) profile
data information as a user of
the Bestee Ku application.
2. My Courses
Contains content (material)
that Customer can study
at any time.
3. Recommended
Content
Contains recommended content
automatically adapts to the Customer's
business type.
4. Popular
Learning
Displays content that is frequently
accessed by users (Customers).
5. Search Content
Search feature that makes it easier
for users (Customer) to find desired
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
content (material).
6. Contact
the Facilitator
Feature to contact the accompanying
Facilitator to get the information
needed directly.
v
The Recommendation Module and Help Center menu is a new menu in 2023.
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faithfully empowering others
Contributor Application (Kita Bestee)
Application used by contributors/students/volunteers/other stakeholders as a means to convey material in
Assistance activities to Customers and a tool for monitoring contributor activities.
1. Register
The feature used to register and create
a Bestee account by the Facilitator
to be able to access all the features
and menus in carrying out Assistance
activities.
2. Dashboard
Performance
The initial display page of the Kita Bestee
application that contains a summary of
the Facilitator's performance such as
important schedule reminders, the amount
of content (material) taught to customers
and information on the leaderboard of all
Facilitators participating in the Bestee
program.
3. My Activities
An important menu that requires
Facilitators to plan the activities that
will be carried out.
4. Assistance
A menu that facilitates Mentor
and Mentee (Facilitator) to mutually
plan Assistance activities.
5. Forum
A menu that facilitates Mentors and
Mentees (Facilitators) to share Insights
into discussion materials in the form of
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
articles, journals, photos or documents
supporting other Assistance materials.
This menu can also be used as a
discussion forum.
6. Scoreboard
A menu that shows the level of
performance excellence resulting from the
activity of the Facilitators obtained based
on the KPI values given by the Mentor.
Photo Geotagging menu, Notice Board, Recommendation Module, Assessment Module, Digital
Recruitment Dashboard, Gamification, Flagging Fraud, and Assistance Survey are new menus throughout
2023.
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Bestee Mentor Web
The platform used by Mentors as a medium
for communication, coordination, and
monitoring of all activities that support
mentoring interactions between Mentors and
Mentees (Facilitators) is Bestee Web Mentor.
It includes features built to facilitate the
mentoring process, such as creating mentoring
schedules, mentoring reports, KPI assessments,
and competency assessments, discussion
group forums, personal chat, and mentor
performance dashboards.
Bestee Admin Web
The platform used by the admin as a data
integration center for all forms of activities,
programs, communication, information, and a
center for handling problems with assistance
at bestee. This superior feature on Web Admin
is used to review contributor performance and
activities through Assistance reports assessed
by mentors.
In general, the development of the platform throughout 2023 consisted of adding companion survey
features, SMO and SMC reports, report creation features on Web Mentor, and the Recommendation
Module Menu and Help Center.
Utilization of the Bestee Platform [GRI 203-2]
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The Bestee platform is used for the Bestee Assistance Program in the form of intensive assistance
provided by facilitators to customers. Throughout 2023, this Assistance program is divided into 3 large
groups, namely:
1. University Assistance Program. Assistance program carried out by students for customers intensively or
one on one. This program is carried out by students as a means of internship with a variety of position
options.
2. Army Bestee Assistance Program. Assistance program carried out by Bestee Alumni (Bestee Army) with
a variety of program forms and a more flexible number of customers. There are 3 (three) Assistance
programs by Bestee Army in 2023, namely:
a. Bestee Ceria: is an Empowerment program carried out among BTPN Syariah customers by
providing materials such as health, entrepreneurship, beauty and the environment.
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Bestee Ceria has been implemented throughout 2023:
1) at MMS Lowok Waru, Malang
2) at MMS Cimaung, Bandung
3) at MMS Bendosari, Solo
4) at MMS Kedungkandang, Malang
5) at MMS Cimaung, Bandung
6) at MMS Depok, Yogyakarta
Flat Tummy Exercise Glowing Skincare
MMS Cimaung MMS Lowokwaru
Flat Tummy Exercise Healthy Eating Menu,
MMS Kedung Kandang MMS Bendosari
The Bestee Army involved as volunteers/facilitators are alumni of the Bestee piloting 1 and 2
programs in the previous year.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
b. Bestee Individual Assistance : is an Empowerment program carried out by providing individual offline
assistance for 1 month per customer. In 2023, the materials presented and implemented are Price List,
Business Identity, and Personal Selling, the location of the assistance will be in Medan and Semarang.
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Activity
• Accompanying customers in teaching entrepreneurship material
offline
• Accompanying 1 customer
• The volunteering location is adjusted to the volunteer's domicile
Report
• Army Bestees have finished providing assistance
• Materials presented: Price List, Business & Personal Selling
(Promotion via WA)
• Implementation: Medan and Semarang
c. Bestee Ambassador: is an Empowerment program where the Bestee Army explains and invites
customers who have not participated in the Bestee program to want to take part in the program.
In 2023, it will be implemented in 4 centers in the Bandung area.
Activity
• Explain the Bestee program and invite customers to join the program
• Activities are carried out in customer groups (PRS/Routine Meetings
Center)
• The volunteering location is adjusted to the volunteer's residence
Report
• Army bestee has finished doing Bestee Ambassador.
• Carried out in the Bandung area, in 4 centers
d. Bestee International: is a collaboration program between BTPN Syariah and International
Internship where BTPN Syariah through the Daya division provides opportunities for students
from various universities in Australia who want to know more about the customer empowerment
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
program at BTPN Syariah. Intern students have the opportunity to provide direct assistance
to BTPN Syariah customers by being accompanied by local students as translators between
customers and foreign students as well as partners during the internship activities.
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Throughout 2023, the International Bestee program ran 3 times (3 batches). The following are
details of the number of apprentices for each batch:
Batch 1
6 Students
(3 Australian students and 3 Indonesian students)
4 Facilitators
2 Social Media Officers
6 Nasabah accompanied
Month: January 2023
Location: Ciomas, Bogor
Batch 2
2 Students
(1 Australian student and 1 Indonesian student)
Facillitators + SMO (Social Media Officers)
7 Customers accompanied
Month: June-August 2023
Location: Tangerang, Serpong Barat
Batch 3
3 Students (2 Australian students and 1 student
Indonesia)
Social Media Officer
Promoting the Program
Bestee in tier-3 -4 and International
Month: November-December
Throughout the 3 batches of the Bestee International program mentioned above, a variety of activities
were carried out. In batch 1 and batch 2, BTPN Syariah customers received direct assistance from
students. For batch 3, students utilized the knowledge gained from Assistance in previous batches to
create promotional content for the Bestee program across different media platforms. The goal is to
spread awareness and generate positive outcomes for customers and the Bestee program in the years
to come. BTPN Syariah remains hopeful for increased stakeholder involvement in the Bestee program,
demonstrating their dedication towards faithfully empowering inclusive communities in Indonesia.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Kampus Merdeka Fair (KMF)
BTPN Syariah has once again collaborated with Merdeka Belajar Kampus Merdeka (MBKM) in order to
provide the widest possible opportunities for students to learn and train themselves to be better prepared
when they enter the real world of work.
KMF activities, especially in 2023, are aimed at introducing vocational education to the community by
providing a space for creative collaboration, as well as building a spirit of sustainable collaboration
regarding MBKM policies in the future.
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The Merdeka Fair Campus was held on December 11-12, 2023 at Graha Bhakti Budaya, Taman Ismail
Marzuki Complex, Cikini, Menteng, Central Jakarta. Apart from BTPN Syariah, various partners invited by
MBKM include:
1. Banking: Bank Mandiri, BRI, BTPN Syariah
2. State Companies: Telkomsel, Pertamina, PLN, INKA, etc
3. Private Companies: Blibli, Astra International, SCM, Kompas Gramedia, etc.
Pasar Daya
BTPN Syariah has a lofty goals for creating a sustainable ecosystem. Through its system, BTPN Syariah
aims to provide both financial and knowledge access to inclusive communities, including facilitating their
entry into markets.
The current access to market programs includes selling products through assisted marketing platforms
such as IG Live, Shopee, and Online Bazar. This mentorship program offers various activities, including:
1. Broadcasting live on IG or Shopee to sell products.
2. Consignment sales, with shipping costs from customer to MB covered by BTPN Syariah.
3. Communicating the Pasar Daya program to BTPN Syariah employees and external parties (Bestee
Army, Bestee, University, Ministry, etc.).
The Pasar Daya program offers a diverse range of products, including food items (dry goods, honey, coffee,
etc.) and non-food items (batik fabrics, weaving, household items, clothing, bags, shoes, hijab, etc.).
It is hoped that the Pasar Daya Program can foster the interest and creativity of BTPN Syariah financing
customers to expand their marketing access and channels through online media so that the products sold
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
are better known and in demand by the wider community. Apart, the Pasar Daya Program is also aimed
at providing the widest possible opportunities to BTPN Syariah financing customers so that their products
can compete in the market.
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faithfully empowering others
Community Testimony
BTPN Syariah values testimonials from the community, particularly those who support the Bestee
program. These testimonies serve as valuable feedback for evaluating and improving the program's
effectiveness in empowering individuals in the future. Both mentors and students play a crucial role in
faithfully empowering customers through the Bestee program.
Mentor
The mentor's role is to provide assistance, teaching, and counseling to the mentee/student in a consistent
and structured manner. Each mentee has one mentor who will be a discussion partner during the Bestee
program. A minimum assistance schedule of once per week must be maintained via the platform. Every
assistance session must be documented and reported via the platform.
The experience I gained, Masya Allah, added value to me,
especially in empathy, inclusion, and literacy in the fields
of finance, entrepreneurship, and MSMEs, which was
extraordinarily enjoyable. Wherever I am, Assistance is also
very convenient to do because everything is digitally based on
the Bestee platform. Assistance through the Bestee Program
has the potential to increase entrepreneurial inclusion for
customers, and the benefits can be felt directly by customers.
Restu
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Lecturer at FEB Unisma
During the assistance program, each mentor is assigned to accompany around 10-15 mentees. The
assistance schedule must be submitted by the mentor every week in accordance with the agreement
between the mentor and the mentee.
Discussions during assistance include: student findings in the field, customer business constraints,
modules that suit the customer's business profile and constraints, obstacles encountered when mentoring
customers, and how to make reports both on the Bestee Platform and on the MBKM website.
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There is a special pride in gaining the trust to be part of the
BTPN Syariah Bestee Program as a Mentor, because we
not only have the opportunity to apply our knowledge, but
also to participate in increasing the capacity of the younger
generation in their role as MSME Facilitators. The Bestee
program has proven to have a direct positive impact on
many parties, from academics, organizations, government,
to society. Hopefully, in the future, there will be more bright
young leaders coming from alumni of the BTPN Syariah
Bestee Program.
Adib F. Hidayat
Mentor
In general, the main task of mentors is to brainstorm and provide direction to students regarding the
obstacles they face during mentoring.
Mentors are not the only parties expected to provide solutions to students, but rather peer groups and
other support systems that can help students find the best solutions to the problems they face. Mentors
only guide and provide insight from the results of their mentees' discussions.
This experience has given me the opportunity to be directly
involved in the development and empowerment of ultramicro
business actors for BTPN Syariah customers. We
engage with enthusiasm and a positive spirit, exchange
ideas, and commit to achieving common goals. Thank you
to the Daya team for providing this opportunity to loyally
participate in faithfully empowering MSMEs. I am confident
that with our cooperation and dedication, we can continue
to have a positive impact on the development of Indonesian
MSMEs.
Roby Ardianto
Mentor
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Another important role for mentors, apart from guiding, is to conduct assessments and act as supervisors
for their mentees. If violations are found during the Assistance process, it is the mentor's responsibility to
remind and follow up on these findings with internal parties.
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Student
As facilitators, students must display strong integrity and are responsible for conducting home visits with
customers to provide intensive assistance. This involves 4 sessions per week per customer.
Before assistance begins, students are provided with all the necessary materials until they understand and
are ready to begin. During Assistance sessions, students are required to submit a report to their mentor
after each customer Assistance session, including photos, videos, and descriptions of the meeting results.
They will also receive briefings from the mentor for the next Assistance session. BTPN Syariah will conduct
a comprehensive evaluation after the Assistance period is completed. Students will receive appreciation,
certificates, and will be included in the Bestee program alumni group.
There are at least four positions offered to students who want to join the Bestee program, including:
1. Facilitator
2. Social Media Officer
3. Social Media Coordinator
4. Community Empowerment Officer
Facilitator:
The primary task of a facilitator is to assist BTPN Syariah customers in increasing their knowledge and
skills related to entrepreneurship for approximately one month per session.
Social Media Officer (SMO):
The main task of the Social Media Officer is to document activities carried out by the Facilitators to ensure
proper documentation and publication of Assistance activities. Additionally, SMOs play a role in providing
module recommendations to facilitators regarding access to the market (A2M).
Social Media Coordinator (SMC):
The Social Media Coordinator is responsible for creating content plans, evaluating the results of SMO
documentation, and managing Bestee's social media presence across various platforms.
Community Empowerment Officer (CEO):
Responsibilities include curating customer assistance data provided by facilitators, monitoring pre- and
post-customer data, evaluating reporting activities conducted by facilitators, etc.
This Bestee program is highly beneficial for students. We
gained valuable insights during the customer assistance
process, which can be used as valuable experience and
knowledge as we graduate from college. Hopefully, this
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Assistance experience will also be rewarding for students as it
not only serves as an internship but also has a real impact on
improving customers' skills and business income.
Intan Permata Sari
Facilitator
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For students interested in joining the Bestee program, they must meet at least three main requirements,
including:
1. Active student status
2. Minimum semester 5
3. Interest in empowerment
Key Performance Indicators (KPIs) for students in this program:
1. Teach customers to use the Bestee Platform (technological literacy)
2. Assist customers by teaching assistance material from the Bestee Platform according to the
customer's profile (access to knowledge)
3. Apply the material learned in the customer's business to demonstrate improvements as evidenced by
the before-and-after Assistance results
4. Submit regular reports on each Assistance session promptly to the mentor, which will be reported to
MBKM/Kemendikbud and to BTPN Syariah via the Bestee Platform
This program offers a valuable opportunity for students
to earn 20 credits and gain real-world work experience.
Students are accompanied and guided by extraordinary
mentors to faithfully empowering underprivileged mothers
who are MSMEs. It is crucial to understand the obstacles,
barriers, and problems faced by MSME women, find solutions,
and implement them to develop their businesses. With
the Bestee program, all parties can benefit from this
exceptional assistance.
Rohmat Khasan Bisri
Facilitator
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Being a co-facilitator in this Bestee activity is truly exciting.
I can explore myself to hone both my soft and hard skills.
Additionally, I've gained valuable learning from playing
a supporting role and making a real impact in increasing
the knowledge and skills capacity of MSME mothers. This
experience has inspired me, showing that women can also play
a crucial role in driving the family economy forward.
Salsabila H. Fatimah
Facilitator
Mentors and students who have joined the Bestee program are using the knowledge they gained from
higher education to faithfully empowering and support inclusive communities with a strong sense of
loyalty. They understand their meaningful role in contributing to the development of their country.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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sustainability performance highlights
06
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Faithfully Empowering
T HE NATI ON
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faithfully empowering the nation
The dedication to faithfully empowering women in
the inclusion community drives BTPN Syariah to steadfastly
offer sustainable assistance and financing, tailored with
precision to suit their specific needs, thereby enhancing
community resilience.
global and domestic economic overview from the impact of escalating global uncertainty
[GRI 2-22] and as a pre-emptive and forward-looking
Bank Indonesia's recent publication highlights measure to mitigate its impact on imported
a forecasted global economic slowdown, inflation, thus keeping inflation controlled within
accompanied by widening growth disparities the target of 3.0±1% in 2023 and 2.5±1% in 2024.
among nations. Projections indicate a modest
3% growth in 2023, declining further to 2.4% in Even though global conditions are still
2024. experiencing slowing economic growth due to
the downside risks of the pandemic, which has
In the US, robust economic growth persisted in not yet completely ended, especially for inclusive
2023, buoyed by resilient household consumption communities, ongoing geopolitical conflicts, and
and domestic service sectors. Conversely, China various impacts of climate change, Indonesia's
experienced a slowdown due to weakened economic growth.
consumer spending and a sluggish property
sector. Geopolitical tensions contributed to Inflation pressure in Indonesia in December
increased energy and food prices, sustaining 2023, was still recorded at 2.61% yoy in Bank
elevated global inflation levels. Indonesia's inflation corridor, decreased from the
previous one in December 2022 of 5.51% yoy.
Mounting global economic and financial
uncertainties, compounded by escalating The current account balance in the third
geopolitical tensions, necessitated robust policy quarter of 2023 recorded a surplus of USD 3.3
responses to safeguard domestic economic billion. Indonesia's foreign exchange reserves in
resilience, particularly in Emerging Market December 2023 amounted to USD 146.4 billion,
Economies (EMEs) like Indonesia. Global an increase from December 2022 of USD 137.2
economic growth is slowing amid escalating billion.
uncertainty.
Demographic data shows that the population
These global economic conditions also impacted in Indonesia in 2022 amounted to 278.7
Indonesia's domestic economy. The Bank million people in 2023, an increase compared
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Indonesia Board of Governors Meeting (RDG) to 275.8 million people in 2022. The number
on October 18-19, 2023, decided to raise the BI of poor people in Indonesia recorded at 25.9
7-Day Reverse Repo Rate (BI7DRR) by 25 bps million people in March 2023. Meanwhile,
to 6.00%, the Deposit Facility rate by 25 bps to the unemployment rate in Indonesia in 2023
5.25%, and the Lending Facility rate by 25 bps decreased to 5.32% from 5.5% in 2022.
to 6.75%. This increase aims to strengthen the
stabilization policy of the Rupiah exchange rate
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Macroeconomic Indicators of Indonesia
Unit 2023 2022 2021
• Gross Domestic Product (annual % change) 5.0 5.01 5.03
• Inflation (annual % change) 2.61 5.5 1.9
• Government Debt (% of GDP) 38 39.9 41.0
• Exchange Rate (IDR/USD) 15,397 15,568 14,269
• Current Account Balance (% of GDP) 0.2 1 0.3
• Benchmark Interest Rate (%) 6 5.5 3.5
• Population (in million) 278.7 275.8 273.9
• Poverty (% of population) 9.36 9.5 9.7
• Unemployment (% of workforce) 5.32 5.5 6.5
• Foreign Exchange Reserves (In billion USD) 146.4 137.2 144.9
For GDP, Government Debt in 2023 is a forecasted figure, and for Poverty in 2023 is the position as of March 2023.
Several national economies are showing signs of a "K-shaped recovery" following the Covid-19 pandemic.
While the upper-middle economic group has successfully driven economic growth, the lower-middle
economic bracket, representing the inclusive society, still faces challenges in bouncing back to pre-
pandemic levels. This aligns with data from the Central Bureau of Statistics (BPS), which indicates that
the productivity index of Micro Small Enterprises (UMK) remains below pre-pandemic levels. On the other
hand, Medium to Large Enterprises (UMB) have experienced significant recovery in productivity.
This presents a unique challenge for BTPN Syariah to remain committed to faithfully empowering
productive women from the inclusive community to achieve sustainability in Indonesia. For BTPN Syariah,
success is not solely measured by financial performance but also by the positive impact the Bank creates in
benefiting a broader spectrum of society.
sharia banking
According to data from the Islamic Banking Statistics—December 2023, published by the Financial Services
Authority (OJK), the number of Sharia Commercial Banks and Sharia Business Units remains unchanged
from the previous year, totaling 33 units. Meanwhile, the number of Sharia People's Financing Banks
(BPRS) in Indonesia has increased to 173 from 167 in December. The number of BPRS branch offices has
also seen an increase from 668 offices in December 2022 to 694 offices in August 2023.
BTPN Syariah periodically measures its internal performance and compares it with peers (benchmarking).
The results of benchmarking serve as a basis for periodic evaluation, providing comparative information,
and understanding the strengths and weaknesses of the company that can be utilized for the
improvement and development of BTPN Syariah in the future.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
maintaining the performance of BTPN Syariah [OJK F.2][GRI 2-22]
The condition of Islamic banking in October 2023 is more or less similar to conventional banking. The ROA
of Islamic banking stands at 1.88%, lower than conventional banks at 2.74%. However, BTPN Syariah
maintains an ROA of 6.3%, significantly above the average for both Islamic banks and conventional banks.
BTPN Syariah manages to maintain its BOPO at 78.4%, below the average of Islamic banks (78.31%) and
conventional banks (78.92%). With a strong capital adequacy reflected in BTPN Syariah's CAR at 49.8%,
approximately above average of Islamic banks (25.41%) and conventional banks (27.65%).
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BTPN Syariah remains committed to serving productive pre-financial inclusion families scattered across
various regions in Indonesia, with various innovations in its services. With assets of IDR 21.430 billion,
the Bank serves 7 million customers, including 4.2 million active customers, operating in 257 thousand
communities in 2,600 rural areas in Indonesia, strengthening the Bank's presence in the productive
financial inclusion segment of society to continue contributing to poverty alleviation, reducing social
inequality, and ensuring sustainability for future generations.
For BTPN Syariah, which remains faithful in faithfully empowering inclusive communities (the bottom
segment of the economic pyramid), the Covid-19 pandemic situation in 2023 continues to have a
significant impact on business operations, company performance, and customer conditions, especially
financing customers. This is evident from BTPN Syariah's 2023 NPF, which was slightly higher than the
previous year. However, thanks to the hard work, resilience, and full support of all empowerment bankers,
financing customers, funding customers, supplier partners, Government/Regulators, Shareholders, and
other stakeholders, BTPN Syariah managed to close 2023 with sustained business performance.
Towards financing customers, BTPN Syariah continues to assist those affected by the pandemic situation,
ensuring disbursements to customers while prioritizing caution and thorough assessment. The Bank also
provides financial management training, entrepreneurship tips (access to knowledge), and assistance in
accessing markets for financing customers.
The commitment and support from customers who entrust their funds to assist in financing inclusive
communities are vital elements in maintaining a sustainable ecosystem. BTPN Syariah values the loyalty of
its customers, which serves as a driving force to continue empowering productive families in remote areas
across the nation.
In fostering a digital ecosystem that promotes sustainability, BTPN Syariah has implemented the
development of the "Warung Tepat for Mitra Tepat” application, which reached approximately 30,000
agents by 2023. This agency model development aims to enable the Mitra Tepat (Right Partners) to serve
financing customers in saving (deposit and cash withdrawal), support the payment process of financing
customers' installments (access to finance), and facilitate local communities in purchasing daily necessities
(access to supply) in a cashless manner.
BTPN Syariah believes that the quality of service provided to customers also depends on the quality of
goods and services from supplier partners. Therefore, BTPN Syariah conducts periodic evaluations of all
supplier partners, including suppliers of goods, information technology products, and service providers,
such as operating system services. Towards supplier partners, BTPN Syariah prioritizes cooperation with
local supplier partners as a commitment to supporting regional economic development. BTPN Syariah
maintains a list of vendor and supplier partners, both satisfactory and unsatisfactory, obtained from
evaluations of financial capabilities, workforce, and the quality of goods and services provided during a
certain period.
Regarding the Government and Regulators, BTPN Syariah ensures compliance with various regulations
impacting social and environmental aspects in 2023. BTPN Syariah disburses cash dividends to
Shareholders in 2023 for the 2022 fiscal year performance to shareholders and remains committed to
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
updating information periodically, both through press releases and during Public Presentations aimed at
promoting transparency regarding the condition of BTPN Syariah to the public. PT Fitch Ratings Indonesia
reaffirms BTPN Syariah's Long-Term National Rating remains at AAA (idn) with a Stable Outlook. This
rating is given to companies with the lowest expectation of default risk compared to all other issuers or
bonds in the same country or monetary union.
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At the end of 2023, BTPN Syariah's disbursed financing increased by Rp11.4 trillion, 1.2% compared to
the previous year, which was made possible thanks to the support of all stakeholders, the unwavering
commitment of the team, and resilient customers. The Bank has responsibly booked provisions amounting
to Rp1.214 billion. The higher provision formation is due to challenging customer conditions and as a Bank's
anticipation of POJK Relaxation related to the Covid-19 pandemic.
Third-party funds in 2023 reached Rp12.1 trillion, growing by 0.8% compared to the previous year's Rp12.0
trillion. Strong funding supported by strong capital makes BTPN Syariah's liquidity very adequate. In 2023,
BTPN Syariah was able to record strong net profit of Rp1.1 trillion, a decrease of 39.4% from the previous
year's Rp1.8 trillion.
Below is a summary of the balance sheet position changes and the profit and loss table of BTPN Syariah,
illustrating BTPN Syariah's performance in 2023.
Summary of BTPN Syariah's Economic Performance in 2023
2023 2022 2021
Balance Sheet Summary (in Rp million)
Total Assets 21,435,366 21,161,976 18,534,856
Productive Assets 20,304,224 19,422,089 17,075,443
Financing Granted 11,387,861 11,527,463 10,443,469
Total Liabilities 2,737,413 2,910,720 2,543,053
Customer Deposits and Temporary Syirkah Funds 12,142,817 12,048,529 10,973,460
Total Equity 8,777,133 8,407,995 7,094,900
Income Statement Summary (in Rp million)
Net Interest Income 5,259,749 5,029,350 4,279,210
Other Operating Income 60,949 65,646 22,332
Operating Expenses (2,043,512) (1,869,492) (1,693,292)
CKPN Expenses (1,898,117) (945,052) (728,220)
Net Operating Income 1,379,069 2,280,452 1,880,030
Net Profit for the Year 1,080,588 1,779,580 1,465,005
social and environmental-focused financing portfolio [GRI 2-23, GRI 2-24, GRI 2-25, FS6, FS16]
The unevenness of economic development, especially in rural areas where communities lack financial
inclusion, is one of the issues in sustainable development. This disparity poses one of the greatest
challenges for Islamic banking to serve inclusive communities.
Since its inception, BTPN Syariah has consistently directed its financing towards the inclusive segment,
specifically targeting women and mothers from inclusive communities who previously had no access to
banking financial services, whether conventional or Islamic. BTPN Syariah's financing portfolio is focused
on this segment, which is more laden with a social aspect approach. This approach enables financing
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
customers to improve their economic capabilities, consequently leading to the development of their social
lives. In addition to fulfilling customers' financial access needs, BTPN Syariah also provides other non-
financial support implemented through four main pillars.
The four main pillars that serve as the facilities of BTPN Syariah's Tepat Financing products are financial
packages, empowerment programs, membership systems, and Assistance at BTPN Syariah. These
four main pillars are interconnected in building the four superior customer behaviors, namely: Courage,
Discipline, Hard Work, and Mutual Assistance (BDKS).
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5-year Financial Package Daya
Financial solution in one package: Training program
• Venture capital Training for capacity
• Free life insurance improvement in health,
• Savings (free monthly fee) for education, entrepreneurship,
the future. and environment
• Business capital increases
with each cycle
• after the 3rd year 5 year financial Daya
of financing, renovation package
of home & improvements
in education
4
Superior Behaivor:
Courage to do,
Discipline,
Hard Work,
Solidarity
Community Officer
• #bankirpemberdaya
Membership System Membership Community
trained to exemplify the
• Group is selected by system Officer behaviors:
customers • Honest
• Regular Meeting • Courtesy
• Mandatory Savings • Disciplin
• Shared Liability • Becoming a facilitator for
Daya program
The four main pillars of Sharia Financing Excellence are:
1. Financing Program
Financial Aid packages provided to customers to meet the needs of building and expanding productive
businesses. This assistance is repaid in biweekly installments, and customers also receive additional
benefits such as life insurance for themselves and their spouses, savings with no minimum balance and
administrative fees, as well as installment exemptions on Eid al-Fitr. After successfully completing three
cycles, customers have the opportunity to obtain financing for home improvements and their children's
education.
2. Daya Program
Daya Nasabah Program aims at continuously enhancing capabilities and knowledge through ongoing
programs in health, entrepreneurship, and environmental fields.
3. Membership System
Customer Membership System where customers form groups and establish centers. Regular meetings
are held within these centers to provide banking services. If any customers encounter difficulties, the
members of the group within the center will assist each other.
4. Community Officers
Trained Community Officers who regularly serve and provide assistance to financing customers by
meeting at customer centers.
These four pillars are the primary foundation for fostering four exemplary behaviors that inclusive
customers should possess: Courage to do, Discipline, Hard Work, and Solidarity. The implementation
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
of these four main pillars of Sharia Financing Excellence is consistently carried out alongside rigorous
oversight. Community Officers are required to fill out a series of forms that serve as data inputs on tablets
for BTPN Syariah in managing the financing portfolio risks from all customer centers.
At a higher level, Business Coaches assisted by Quality Assurance are obligated to evaluate the adherence
of all levels in implementing these four pillars. Subsequently, Internal Audit randomly conducts periodic
inspections to ensure compliance with the implementation by all levels. Therefore, the application of these
four pillars simultaneously serves as a procedure for identifying and mitigating social risks that could
affect the quality of financing. [FS2, FS9]
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Regarding financing for business development for financing customers, it is carried out using a wakalah
wal murabahah contract, which allows financing customers who do not yet have a business to obtain
financing for the purchase of new business capital goods or business support goods for those who are
establishing a new business.
The purchase of goods is represented by the financing customer with a wakalah agreement, which outlines
the details of the goods to be purchased along with their prices. Subsequently, the financing customer
is required to repay the financing for the purchase of goods plus the predetermined margin by making
installments according to the agreed-upon timeframe.
In 2023, the key priorities outlined in the RAKB indicators for financing customers at BTPN Syariah include
alternative exploration financing aimed at inclusive communities. This involves providing Sharia-compliant
financing for working capital purposes to individuals, extending financing to partners (Mitra Tepat), and
collaborating with the Ministry of Public Works and Public Housing (PUPR) to distribute subsidies to BTPN
Syariah customers for home repair or renovation purposes (BP2BT Program). These three products align
with BTPN Syariah's commitment to community empowerment initiatives.
The need for financing by customers, especially to recover from the pandemic, presents a unique
opportunity for BTPN Syariah to provide tangible assistance. The business performance of financing to
productive inclusive families in 2023 continues to demonstrate sustained performance.
Here is the financing performance according to the main geographical areas: [FS6]
Net Financing Summary (in Million Rupiah) 2023 2022 2021
Java 6,462,888 7,286,758 6,729,329
Bali and Nusa Tenggara 454,684 420,917 363,392
Sumatra 2,832,317 2,647,194 2,304,562
Kalimantan and Sulawesi 588,593 538,989 455,020
[FS6] From the financing achievement of Rp 11,388 billion, 99.6% is financing for MSMEs.
Financing can grow due to intensive efforts made by #bankirpemberdaya, namely Community Officers
in the field. This fostered positive trust within inclusive communities to face the challenges in 2023. As a
result, financing customers become adaptive, creative, positive, and resilient in revitalizing and running
their businesses. They become tenacious and resilient so that their business wheels can turn again and
continue to operate. The bank also continues to enhance the quality of financing through diversification of
strategies and activities in the field. The reach for new customers is continuously expanded along with a
strengthened selection process for prospective financing customers.
distribution of economic value generated [GRI 201-1]
The total economic value distributed by BTPN Syariah in 2023 to stakeholders amounted to Rp 3 trillion,
down 7.8% from the value of Rp 3.2 trillion in the previous year. In this year, BTPN Syariah also successfully
fulfilled its commitment to shareholders by distributing dividends totaling Rp 681 billion.
BTPN Syariah provides two types of contributions to the country, namely direct and indirect financial
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
contributions and non-financial contributions.
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Direct financial contributions take the form of income tax payments and other levies. The value of financial
contributions reached Rp 421 billion, down 17.6% from the previous year's Rp 510 billion. Meanwhile,
indirect financial contributions take the form of realization of intermediary functions, so that business
customers from the inclusive community who previously did not have access to banking support, now
and in the future receive financial support to develop their businesses. The development of businesses by
inclusive business actors in these inclusive segments will ultimately increase tax payments to the state. In
addition to taxes, the increasing scale of business activities in the inclusive community can reduce poverty
levels and income disparities in society.
Meanwhile details of the non-financial contributions provided can be found in the Faithfully Empowering
Others, Faithfully Empowering Inclusive Communities, Faithfully Empowering for Endeavors, Faithfully
Empowering the Environment, and Good Governance for Sustainable Empowerment chapters in this 2023
Sustainability report.
In carrying out its business activities, BTPN Syariah does not receive financial assistance from the
Government to realize all operational activities, whether in the form of tax exemptions, subsidies, grants
for research and product development, and so forth. In order to support business development, BTPN
Syariah retains an Economic Value amounting to Rp 1.9 trillion as detailed in the following table.
Details 2023 2022 2021
Direct Economic Value Received
Income from Fund Management by BTPN Sharia as Mudharib 5,304,149 5,051,508 4,408,251
Other Operating Income (Expense) - Net 502,800 387,808 287,923
Total direct economic value received 4,801,349 4,663,820 4,120,328
Direct Economic Value Distributed
General Operating Expenses 681,107 676,351 546,113
Employee Salaries and Allowances 1,362,405 1,193,141 1,147,179
Third-party Rights to Profit Sharing of Temporary Syirkah Funds 486.433 344,440 394,632
Payments to the Government (Income Tax and Value Added Tax) 420,516 510,301 434,535
Total direct economic value distributed 2.950.461 3,199,859 2,776,612
Total Economic Value Retained 1.850.888 1,463,841 1,343,716
support for sustainable development goals (SDGs)
The sustainability ethos of Islamic banking revolves around maslahah, prioritizing human welfare. This
guiding principle underscores BTPN Sharia's steadfast commitment to continuously assist inclusive
communities through an inclusive approach. Together with stakeholders, the bank remains dedicated to
serving wholeheartedly, extending its support to every corner of the nation.
All of BTPN Sharia's financing is directed towards inclusive communities, aligning with sustainable
business practices rooted in inclusivity, particularly catering to Micro, Small, and Medium Enterprises
(MSMEs). This financing model actively contributes to the achievement of Sustainable Development
Goals (SDGs), notably Goal 1 (Ending poverty), Goal 8 (Decent work and economic growth), and Goal 10
(Reducing inequalities).
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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sustainability performance highlights
07
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Faithfully Empowering
INCLUSIVE COMMUNITIES
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faithfully empowering
inclusive communities
In 2023, our dedication to providing quality and equitable products
and services, safeguarding customers, adeptly addressing complaints,
and furnishing technological support for the betterment of millions of
individuals is a source of collective gratitude.
Through our array of funding products, customers have the opportunity to allocate funds to productive
pre- prosperous customers striving to achieve prosperity. With an unwavering commitment to faithfully
empowerment, we endeavor to provide optimal financial solutions and services, enabling inclusive
communities to evolve into sustainable sources of inspiration.
products and services commitment and were no incidents of non-compliance regarding
policies [OJK F.17] [GRI 2-23, GRI 2-24, GRI 2-25, FS15) customer confidentiality and marketing
Conducting responsible business behavior, applying communications. [GRI 417-3, GRI 418-1]
the precautionary principle, respecting human c. BTPN Syariah carries out regular reviews of
rights are commitments that are in line with our the products and services currently available to
good and sincere intentions. With the spirit of suit customer needs, in line with developments
faithfully empowering customers in an inclusive in mobile banking and the latest technology
society, we have policies and procedures that pay applications. The review concerns various
attention to the following: relevant aspects and involves all relevant
a. Prioritize the suitability of products and departments and directorates. BTPN Syariah
services to customer needs and capabilities and has a Business Development Division which
in accordance with the Mission and Vision of will continue to manage and develop banking
BTPN Syariah. products and services to meet the needs of
b. For each product and service offered to today's customers and inclusive society.
customers, the Bank makes a summary of d. In order for customers to understand the
information regarding products and services sharia financing products offered, prospective
delivered to customers via the official BTPN customers are required to attend basic
Syariah website, at the start of the offer membership training lasting 1 (one) hour for
and/or when an agreement is reached with 5 (five) days delivered by the BTPN Syariah
the customer which is reflected during the Community Officer (CO). Only customers
process of signing the agreement with the who are declared disciplined in attending and
customer . The summary of product and passing the inauguration will be processed
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
service information refers to OJK provisions further as customers.
and follows applicable sharia principles. If e. Disbursement to financing customers is always
there are changes to the terms and conditions carried out in regular meetings agreed upon
or features of a product, customers will be and witnessed by all center members. Financing
notified. Through Know Your Customer (KYC), customers are also given installment and
BTPN Syariah can find out customer profiles savings cards which will be updated every time
and explore their needs, so that they can offer they make a transaction. In this way, customers
appropriate solutions. The Bank emphasizes know the amount of their obligations and
ethics in communicating with customers savings balance.
and always maintains the confidentiality of f. A product, financial service and banking
customer privacy in accordance with the Bank's solution can be offered to customers if the
code of conducts. In the reporting period there following conditions are met:
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• Products and services have been approved BTPN Syariah emphasizes the importance of
in accordance with sharia principles and mitigating social risks within the communities
other applicable authorities including where potential customers reside, as well as
having received regulatory approval. To addressing social and environmental risks
date, no products, financial services and associated with opening new centers in inclusive
banking solutions have been suspended or community environments. [GRI FS2]
withdrawn after launch. [GRI 417-1, GRI 417-2]
• Products and services have been evaluated Several provisions are implemented to mitigate
for safety supported by standard these risks:
procedures that regulate the process a. Business activities are conducted in alignment
of these products and services, and with Sharia principles and do not violate any
these procedures have been approved in applicable laws or regulations, including social
accordance with applicable regulations, and environmental regulations.
the infrastructure is available, including b. BTPN Syariah maintains a friendly relationship
procedures, systems, outreach and human with local community leaders, sub-district
resources. [OJK F.27] heads, and heads of local neighborhoods (RW)
to inform them about the bank's presence
We view all these activities as integral to our and its mission to assist mothers in the local
commitment to maintaining fair and secure community where centers are located.
product and service policies for inclusive c. Existing center members recommend
communities, thereby fostering faithfully prospective financing customers to
empowerment within a sustainable ecosystem. join together in a center or form a new
center, fostering a supportive community
The Service Level Agreement (SLA) serves as a environment.
cornerstone in our service quality control policy, d. All center members commit to participating
mandating adherence at all levels in delivering in basic membership training stages and
services to customers. Each function and position attending regular center meetings where
within the bank is assigned specific SLA targets relevant knowledge is shared.
corresponding to their duties and responsibilities. e. Members within a center share a commitment
Achievement of SLA targets is a key performance to supporting and assisting each other in their
assessment metric across all levels. BTPN Syariah business activities and business development
rigorously implements product and service launch endeavors.
policies to demonstrate adherence to all relevant f. BTPN Syariah provides financing insurance to
laws and regulations. Consequently, there have customers and insurance for their spouses in
been no recorded incidents of regulatory violations the event of death, alleviating the financial
pertaining to product development or related to burden on the family.
social and environmental aspects.
Community Officers consistently accompany
Our Financing Policy is readily accessible to all productive female customers, demonstrating 4
parties within BTPN Syariah, regularly updated (four) superior behaviors: Courage, Discipline, Hard
in accordance with internal regulations, and Work, and Mutual Assistance (BDKS). This support
approved by the Board of Directors and Board of aims to boost their fighting spirit and enhance
Commissioners. It undergoes a thorough review their quality of life, with qualified assistance being
process, complemented by the input of the Sharia crucial to BTPN Syariah's success in serving high-
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Supervisory Board, to ensure compliance with risk inclusion segment financing customers.
Sharia principles. Within the financing policy,
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faithfully empowering
inclusive communities
taking the right step to empower people
At the heart of BTPN Syariah's business model lies the collection of funds from those with the means to
afford it, which are then channeled to inclusive communities in need, guided by Sharia principles.
Funding customers are given the opportunities to empower millions of productive underprivileged families
across Indonesia, thereby enriching their lives with greater meaning. To expedite this noble endeavor,
BTPN Syariah offers a range of funding products with competitive profit sharing, coupled with services
focused on customer comfort and satisfaction. The bank's commitment to this cause is evident through
the exemplary performance of #bankirpemberdaya, its solid reputation, robust financial health, and
transparent fund management practices.
Driven by its Funding Unique Value Proposition (UVP), encapsulated in the Power program, Sustainable
Superior Performance, optimal return, and Service Excellent, #bankirpemberdaya excels in serving
customers. Moreover, BTPN Syariah has continually evolved the sustainability development of its Unique
Value Proposition (UVP) concept for #bankirpemberdaya. This evolution underscores the bank's dedication
to demonstrating that the principle of Together Taking The Right Step in Empowering People, rooted in
Sharia, is intricately woven into the fabric of its business operations. Through customer surveys conducted
between 2022 and 2023, it is evident that customers perceive BTPN Syariah's unwavering commitment
to faithfully serving inclusive communities positively, recognizing their involvement in the Bank's
empowerment initiatives.
Service
Daya
Excellent
Optimum Sustainable
Return Superior
Performance
Funding Unique Value Proposition (UVP)
Funding customers hold a strong belief in BTPN Syariah's genuine adherence to Sharia principles in its
empowerment efforts. They recognize the crucial importance of sufficient funding for the growth and
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
development of inclusive communities, facilitated through the assistance of #bankirpemberdaya at BTPN
Syariah. Moreover, these customers trust that the funds they entrust to BTPN Syariah are managed with
integrity, ensuring activities with a significant positive social and environmental impact, thereby expanding
their charitable reach and fostering inner satisfaction.
Despite the fluctuating returns across the banking industry throughout 2023, BTPN Syariah remains
steadfast in optimizing its funding business. The bank achieves this by fostering synergy between
#bankirpemberdaya and its customers, ensuring a consistent provision of empowerment to inclusive
communities.
Alhamdulillah, the collection of funds by BTPN Syariah yields sustainable benefits for millions of people,
underlining the enduring impact of the bank's initiatives.
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digitizing services for inclusive feature. This technological advancement not
communities [OJK F.26] only enhances customer convenience but also
We strive to provide Sharia-based banking bolsters security in managing their finances at
products, services, and solutions tailored to the BTPN Syariah. Looking ahead, we are actively
unique conditions, backgrounds, and geographic pursuing the development of the QRIS feature,
circumstances of inclusive communities. Through currently pending approval by regulators.
this approach, we aim to address and mitigate The implementation of QRIS will streamline
social and environmental challenges effectively. transactions for customers, saving them valuable
time as they no longer need to physically visit
Recognizing the prevalent technological branch offices or the nearest ATM locations.
advancements and the adaptive nature of inclusive
communities, we acknowledge the necessity Application for Mitra Tepat
of establishing a Sharia digital ecosystem to In its commitment to faithfully empowering
stimulate economic growth within the inclusion inclusive communities across Indonesia, BTPN
segment. Syariah introduced Mitra Tepat as a branchless
banking network, tailored to cater to the needs
Our efforts and initiatives for suitable and of productive women in inclusive societies. Mitra
adaptable digital solutions are conducted Tepat offers banking services and products
in phases, focusing on the development of designed to facilitate financial literacy and provide
applications with efficient and effective financing customers with faster and more efficient
automation, user-friendly interfaces tailored transaction convenience.
to the needs of customers, partners, and
#bankirpemberdaya, all united under the By the end of 2023, BTPN Syariah successfully
mission of "technology for good." This endeavor achieved its target of establishing 30,000 Mitra
aims to enhance accessibility for marginalized Tepat outlets nationwide. These outlets are
communities residing in disadvantaged or remote equipped with application technology for Mitra
areas of Indonesia that have previously lacked Tepat featuring face recognition capabilities,
access to banking services. [GRI FS13, FS14] streamlining the registration process for Mitra
Tepat partners.
By fostering a Sharia-based digital ecosystem that
supports an inclusive community, we anticipate The development of application technology for
an increase in customer loyalty among both Mitra Tepat underscores the bank's faithfully
funding and financing customers, leading to empowering and supporting sustainable financing.
more efficient management of third-party funds Mitra Tepat outlets serve as transaction points
from funding customers. These funds are then for cash deposits and withdrawals, simplifying
channeled towards financing business capital for installment payments for financing customers
financing customers, ultimately enhancing overall with enhanced time and space efficiency.
operational efficiency.
Since 2022, BTPN Syariah has collaborated with
TEPAT Mobile Banking and Internet Banking strategic institutions, supported by BTPN Syariah
By offering easy and efficient payment Ventura, to provide product payment services.
facilities through Mobile Banking and Internet The Warung Tepat application, utilized by Mitra
Banking, we aim to enhance the accessibility Tepat outlets, facilitates cashless transactions for
of financial services provided to our customers. essential goods, enhancing convenience for local
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The development of internet banking with residents across 298 districts and cities.
comprehensive features is a testament to our
commitment to utilizing technology for the Furthermore, BTPN Syariah, in collaboration with
benefit of both individual and corporate funding business partners, has introduced the pay-later
customers, ensuring that benefits are distributed murabahah feature within the Warung Tepat
fairly and equitably. application. This feature serves as an alternative
payment method for goods traded through the
Throughout 2023, we focused on enhancing Mobile bank's partner platform, facilitating 14,600
Banking and Internet Banking by introducing transactions by the end of 2023, including bill
account opening functionalities through the payments for BPJS, PLN, and credit and data
appropriate mobile application and internet packages.
banking platforms, catering to both existing and
new customers while incorporating the eKYC
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faithfully empowering
inclusive communities
Through its digital services and technology, BTPN Syariah aims to consistently and faithfully empowering
customers by offering customer-centric banking services aligned with the needs of inclusive societies.
Terra (Tepat Prospera)
All #bankirpemberdaya, including Community Officers (CO), have been equipped with Android-based
tablet devices featuring the Terra Application, aimed at faithfully empowering inclusive communities in
general and financing customers in particular.
Developed with an agile mindset, the Terra application streamlines the process from customer
financing application to approval, as well as operational activities related to the team's
daily fieldwork. This technological advancement enhances transparency and efficiency in
#bankirpemberdaya activities, with processing times becoming more accurate and faster compared
to manual methods. Moreover, the use of the Terra application promotes efficiency in paper usage,
aligning with sustainable practices.
These technology-based services contribute to increased customer satisfaction, comfort, and ease in
accessing banking services at BTPN Syariah, ultimately enhancing the overall customer experience.
Mitra Tepat Warung Tepat
Terra Aplication Aplication Aplication
Terra Application Mitra Tepat Application that offers
simple and secured CO Application Reliable access to supply/goods
daily application application to help
Mitra Tepat/ agents
• Terra Application by the spirit of faithfully empowering the inclusive
CO daily application with the simple and communities.
secured concept
BTPN Syariah regulates the General Principles
• Mitra Tepat Application of Consumer Protection including transparency,
Reliable application to assist the agent/ Mitra fair treatment, reliability, confidentiality and
Tepat security of consumer data/information, and
handling complaints and resolving consumer
• Warung Tepat Application disputes simply, precisely and in accordance with
Application that offers access to supply/goods regulations. The guidelines used include:
Simplified, user-friendly, and secure product • Circular Letter No. 17/SEOJK.07/2018 regarding
and service innovations, coupled with support Guidelines for Implementing Consumer
for sustainable usage, serve as the cornerstone Complaint Services in the Financial Services
of success in enhancing digital literacy and the Sector,
welfare of inclusive communities in Indonesia. • POJK No. 18/POJK.07/2018 concerning
Consumer Complaint Services in the Financial
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Moving forward, we are committed to further Services Sector,
developing and innovating Sharia digital • POJK No. 6/POJK.07/2022 concerning Consumer
products and services using agile working and Public Protection in the Financial Services
methods. This approach enables us to Sector,
continuously enhance our offerings, ensuring • Bank Indonesia PADG Circular Letter No.
increased service quality, customer comfort, and 23/17/PADG/2021 concerning Procedures
ecosystem security, all aligned with the spirit of for Implementing Bank Indonesia Consumer
faithfully empowering. Protection,
• Bank Indonesia Regulation No 22/20/PBI/2020
customer protection and customer concerning Bank Indonesia Consumer Protection,
complaint handling [GRI 2-25] • Board of Directors Decree Number. SK.005/
One of BTPN Syariah's commitments to provide DIR/OPTS/IX/2022 concerning Duties and
protection and handle customer complaints, is Responsibilities of the Consumer & Community
implemented by opening complaint channels and Protection Function.
providing solutions as quickly as possible underline
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BTPN Syariah has established a Consumer c. UPPK carries out monitoring to ensure that
Complaint Resolution Unit (UPPK), which is the handling of consumer complaints has been
within the Operations function of the Directorate resolved, both consumer complaints received
in charge of Finance and Operations. This unit through the person in charge of the contact
was formed to handle and resolve complaints channel and through the OJK traceable
submitted by consumers. This unit handles application in APPK (Consumer Protection
customer complaints based on the Policies and Portal Application).
Procedures regarding handling, resolving and d. Based on OJK Regulation no. 31/POJK.07/2020
reporting consumer complaints. [OJK F.24] concerning the Implementation of Consumer
and Community Services in the Financial
BTPN Syariah has built a consumer complaint Services Sector by the Financial Services
service mechanism. Complaints can be submitted Authority, if there is a case where the customer
via contact channels at Branch Offices, Sub- is dissatisfied with the resolution from the
Branch Offices and Functional Operational Offices Bank, the customer is given the opportunity to
(KFO) throughout Indonesia and the BTPN Syariah mediate with BI or LAPS (Alternative Dispute
Contact Center with telephone number 1-500-300 Resolution Institution ) already registered.
and Toll Free telephone number 0-800-1500-300. e. On a regular basis, UPPK will submit
There is no charge for any complaints submitted by consolidated consumer complaint reports to
consumers. the Regulator in accordance with applicable
regulations. [GRI 417-2, GRI 417-3, GRI 418-1]
a. Complaints are submitted directly through
the contact channel, recorded and resolved by In 2023, BTPN Syariah received 9,406 incoming
officers and officials in that section. contacts, consisting of 60.3% Requests, 34.1%
b. Complaints that enter the contact line and Questions and 5.6% Complaints. All (100%)
require further investigation, after being consumer complaints can be resolved in accordance
recorded by the person in charge of the contact with regulatory provisions, in less than 20 working
line, are then submitted to the UPPK work unit. days (on average completed within 5 working days).
Furthermore, UPPK follows up on the resolution There were no incidents of non-compliance with
of consumer complaints received in accordance regulations regarding product information and labels
with applicable BTPN Syariah Policies and and marketing communications. Therefore, during
Procedures. 2023 none of our products and services will be
withdrawn from the market. [OJK F.29][GRI 417-2, GRI
417-3]
Public Complaints Report for 2021 to 2023
Period Resolved Incoming Contact Incoming Request Question Complaints
2021 100% 6,976 26.40% 67.30% 6.30%
2022 100% 12,625 53.50% 42.20% 4.30%
2023 100% 9,406 60.30% 34.10% 5.60%
Public Complaint Report based on complaint mechanism
2023 2022 2021
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Reporting Mechanism
Total Percentage Total Percentage Total Percentage
WBS 0 0 0 0 0 0
Email 10 2% 9 2% 0 0
Phone (hotline) 279 53% 323 60% 341 78%
Branch 219 44% 202 37% 92 21%
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faithfully empowering
inclusive communities
Public Complaint Report based on complaint mechanism
2023 2022 2021
Reporting Mechanism
Total Percentage Total Percentage Total Percentage
Social Media 6 2% 2 0 6 1%
APPK/Regulators 9 1% 5 1% 1 0
Head Office 2 0 1 0 0 0
Total 525 100% 535 100% 440 100%
Numbers of Complaints Based on Complaint Topic in 2023
Finished
Complaint Topic
Total %
Mitra Tepat 35 7%
Mobile Banking 229 44%
Financing 157 30%
Savings 21 4%
ATM 69 13%
Deposit 1 0
Internet Banking 13 2%
Total 525 100%
In supporting businesses that are faithfully empowering inclusive communities, BTPN Syariah has
made comprehensive improvements in handling consumer complaints by continuously improving the
infrastructure and process for resolving consumer complaints. This is also done to increase customer
loyalty and satisfaction, inclusive society in Indonesia.
We believe that customers should not only make BTPN Syariah a financial institution for them, but more
than that, make us a partner who always accompanies them to do good, develop their business and realize
their dreams and aspirations to achieve a meaningful future.
To faithfully empowering inclusive communities optimally, BTPN Syariah periodically assesses the impact
of its products/services and activities on the welfare of financing customers, the development of the
welfare of local communities and prepares development programs through Daya activities. [OJK F.28][GRI
413-1]
a feature on inspirational customer
Nancy, a resilient single mother raising two children, never imagined she would triumph over her
adversities. Her weaving venture, which began seven years ago, is now blossoming. Furthermore, Nancy is
branching out into the pastry industry.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Residing in a village in East Nusa Tenggara with her 98-year-old father and her four-year-old second child,
while her eldest lives in Jakarta, Nancy relies on BTPN Syariah as her financial partner. Beyond providing
capital loans, BTPN Syariah extends support through the Daya BTPN Syariah program and guidance from
the Bestee BTPN Syariah Program, facilitated by students.
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Initially, life was arduous for the 45-year-old woman. Following her husband's departure,
Nancy faced the uphill battle of providing for her family. With scarce resources, she
established a small shop at her doorstep. To augment her income, Nancy learned the art of
weaving from her sister. However, her weaving enterprise encountered setbacks, depleting
her resources.
A relative introduced Nancy to BTPN Syariah. Upon the recommendation of a BTPN Syariah
community officer, she formed a business group of ten individuals, securing an initial loan of
Rp 2 million. Despite encountering obstacles, Nancy remained undeterred. Her perseverance
bore fruit, and she successfully revived her business.
With her enterprise back on track, Nancy sought additional funding from BTPN Syariah,
amounting to Rp 3 million, to scale up production. Her efforts yielded remarkable results,
with Nancy's weaving enterprise experiencing unprecedented growth. At one point, she even
garnered a profit of Rp 2 million in just two days. In addition to her weaving and grocery
endeavors, Nancy is now venturing into the confectionery business.
Nancy extols the virtues of BTPN Syariah, which not only provides financial assistance
but also nurtures the growth of its clients' businesses. Through mentorship, she acquired
invaluable skills, ranging from bookkeeping and promotional strategies to inventory
management and general business acumen. During challenging times, BTPN Syariah
community officers offered invaluable support and encouragement, enabling Nancy to
persevere.
Moreover, BTPN Syariah actively promotes Nancy's business, inviting people to purchase
her products further bolstering her enterprise. She expresses gratitude for BTPN Syariah's
unwavering support.
Nancy hopes that the Bank continues to serve the community with the same dedication
and commitment.
measurement results [GRI 413-1, FS2]
Measuring sustainable social impact is a paramount effort for BTPN Syariah to gauge the loyal impact
of faithfully empowering inclusive communities. These measurements serve as crucial benchmarks
for evaluating the success of assistance programs, assessing environmental and social risks faced by
customers, enhancing customer service, and strategically planning various Assistance activities aimed at
improving the lives of inclusive communities.
Presently, the Bank utilizes the Poverty Probability Index (PPI) measurement scorecard to measure welfare.
This tool is designed to assess customer welfare and is implemented periodically by the Bank to monitor
changes in customer welfare over time. Based on the PPI report, BTPN Syariah customers exhibit the
following conditions over the course of 5 years since joining as customers:
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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faithfully empowering
inclusive communities
Q1. Q2. Q3.
Do all household members Wildest floor type ? What type of tollet
ages 6 to 18 go to school? management does the household
have?
Soil or bamboo None or latrine
84.7% 90.1% 92.5% 10.5% 8.2% 5.4% 15.8% 9.2% 5.2%
Year 1 Year 3 Year 5 Year 1 Year 3 Year 5 Year 1 Year 2 Year 3
Q4. Q5. Q6.
What is the main cooking fuel? Does the household have Does the household have
refrigator or freezer? motorcycle or motorized boat?
Gas/LPG, kerosene electricity, Yes
others
90.8% 95.4% 98.7% 57.0% 70.0% 84.5% 86.9% 92.7% 94.8%
Year 1 Year 3 Year 5 Year 1 Year 3 Year 5 Year 1 Year 3 Year 5
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The results of the impact scorecard clearly demonstrate that, in tandem with the growing number of
times inclusive communities have become BTPN Syariah customers, there has been a steady improvement
in economic welfare and overall quality of life for these customers. Although this increase was not solely
caused by financing provided by BTPN Syariah.
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08
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Faithfully Empowering
FO R E N D E AVOR S
[GRI 2-23, GRI 2-24, GRI 2-25]
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for endeavors
faithfully empowering
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Faithfully empowering inclusive communities and
wholeheartedly serving them are core values at BTPN Syariah.
Upholding fidelity in enhancing competencies, continuously improving
performance, and prioritizing customer-centricity are integral to shaping
the identity of #bankirpemberdaya - a dependable and progressively
beneficial figure for society.
BTPN Syariah remains steadfast in developing managing industrial relations
strategies, services, and infrastructure to nurture Studies, evaluations, and improvements to services
the capabilities and loyalty of #bankirpemberdaya. and policies are continuously conducted by the
Prioritizing quality industrial relations, embracing Human Capital team through the HC Service
sustainability principles, and fostering a and Policy Improvement program. This is solely
collaborative spirit between the Bank and to enable the bank to continually provide better
#bankirpemberdaya are essential for serving with services, thus enhancing business productivity and
dedication. employee engagement and loyalty.
building a culture of sustainability: The bank consistently accommodates and
empowering #bankirpemberdaya [OJK F.1] considers employee aspirations in reviewing
Various initiatives have been implemented by and implementing all policies in the aspect of
BTPN Syariah to cultivate processes and a human resource management. BTPN Syariah
sustainable culture within the Bank, fostering ensures that the rights and freedoms of
an agile mindset and innovative approaches to employee expression are covered in the Company
implementing sustainable finance. Demonstrating Regulations that have been approved by the
its commitment, the Bank allocates and optimizes Ministry of Manpower. Since its establishment,
education and training funds in a manner that is these Company Regulations have been applied
both appropriate and sustainable. The knowledge at BTPN Syariah to all (100%) employees, with
and expertise of #bankirpemberdaya are essential regular updates. Communication in carrying out
for fulfilling their roles effectively. operational activities is well-established and
smooth between employees and management,
BTPN Syariah's Human Capital function plays a as well as good relations between management
significant role in addressing the challenges posed and Commissioners and DPS. [GRI 407-1]
by the digital business transition and the entry of a
new generation into the workforce, which indirectly Emphasizing the principle of caution in the
impacts organizational culture. In response, BTPN implementation of policies that can have a
Syariah has digitalized its employee recruitment significant impact on employees, the Board
and selection system, Learning Management of Directors has a policy of socialization and
System (LMS), as well as career development and communication delivery that is measured
leadership programs for key talents within the and directed hierarchically before the
organization. Talents proficient in the digital realm implementation of new changes is formally
and committed to wholehearted service are pivotal applied. Of course, this policy is tailored to
for realizing BTPN Syariah's vision of a sustainable ensure the establishment of a harmonious
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
ecosystem. Furthermore, the Bank is dedicated to industrial relationship between the company and
fulfilling its pipelines, with the Recruitment Team its employees. [GRI 402-1]
actively conducting selective employee selection
to continuously provide employment opportunities
for the Indonesian workforce. Notably, the Bank
emphasizes local talent-based recruitment,
particularly for the role of Community Officer.
[GRI 413-1]
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faithfully empowering
for endeavors
establishing a decent and safe work foster loyalty among employees and ensure
environment [OJK F.21] their well-being in the workplace.
BTPN Syariah recognizes the importance of
providing a decent workplace and a safe working 2. Equality of Opportunity [OJK F.19][GRI 406-1, GRI
environment to build employee loyalty and 408-1]
enhance productivity. BTPN Syariah has a zero-tolerance policy for all
acts of discrimination and harassment based
To ensure certainty for employees that their on differences in ethnicity, religion, skin color,
workplace is a second home with guaranteed gender, age, position, or capability in any form.
quality and safety, BTPN Syariah has
implemented a Code of Conducts and an BTPN Syariah prohibits all actions, behaviors,
Occupational Safety and Health Program. These or words that lead to harassment, causing
initiatives prioritize respectful work relationships discomfort to someone in the workplace and
and communication flows based on mutual violating applicable norms or customs, including
respect, while strictly prohibiting any activities religious and moral norms.
containing violence and/or harassment in all
forms. The policy for accepting new employees
at BTPN Syariah sets the minimum age of
Several management policies have been applicants at 18 years or the equivalent of a
implemented to create a safe, comfortable, and high school graduate, and ensures that there
conducive workplace environment that enhances are no child laborers within BTPN Syariah.
employee loyalty:
All forms of discrimination, threats, and acts of
1. Fair Treatment and Human Rights Protection violence in the workplace will be processed in
[OJK F.18] accordance with applicable regulations.
The Board of Directors is dedicated to
upholding fair employment practices and 3. Workplace Safety
promoting safe working conditions. We are BTPN Syariah prioritizes and maintains the
committed to protecting human rights and safety and health of its employees as regulated
maintaining healthy industrial relations in the Company's Regulations through the
in accordance with relevant laws and implementation of occupational health and
regulations. safety (K3) procedures.
We prioritize equal opportunities for all Every endeavor for job protection are aimed
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
employees, regardless of ethnicity, race, age, at ensuring that employees are protected
religion, or gender, as evidenced by our diverse from risks in the workplace and work-related
workforce where 95% of employees are illnesses, thus creating a safe and conducive
women. working environment. [GRI 403-1]
At BTPN Syariah, we strive to treat Through these measures, BTPN Syariah aims
all employees fairly and provide equal to foster a culture of trust, respect, and loyalty
opportunities for career development and among its employees, ultimately contributing
self-improvement through a transparent to the company's success and sustainability.
performance appraisal system. Our goal is to [GRI 403-5]
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Training Name Material Organizer Time and Place
Fire and Natural Disaster
Fire and Natural Disaster Branch Office, Mar – Oct
Emergency Response Internal
Emergency Response Simulation 2023
Simulation
Tsunami & Earthquake
Tsunami & Earthquake Emergency Branch Office, Aug – Sep
Emergency Response Internal
Response Simulation 2023
Simulation
K3 Fire Safety Training
K3 Fire Safety Training Level D
Level D Certification from Tangerang, 18 – 20 Sep
Certification from the Indonesian Candi Academy
the Indonesian Ministry of 2023
Ministry of Manpower
Manpower
4. Use of Company Facilities and Assets
BTPN Syariah provides adequate work equipment and facilities for employees to support their work at
the Bank. Members of the Board of Directors, Board of Commissioners, Sharia Supervisory Board, and
employees, in accordance with their respective functions, are required to protect the Bank's assets and
ensure their efficient use. Therefore, Bank assets can only be used for the Bank's business interests.
5. Activities Outside the Company
KEmployees are prohibited from becoming members of associations, clubs, or organizations not
recognized by the Government and/or adhering to values contrary to the company's values. However,
employees, in their individual capacity, may participate as members of organizations or associations
outside the company. As citizens, employees also have the freedom to engage in politics but are not
permitted to hold active administrative positions within political parties.
6. Social Media Usage
Social media networks enable employees to share knowledge, insights, and information with the
general public. To minimize risks to the Bank and its employees, internal guidelines are in place to
provide parameters and clarity regarding acceptable behavior on social media. Employees are obligated
to adhere to company policies, procedures, and standards at all times and are required to safeguard
the Bank's confidential assets and information.
BTPN Syariah upholds various international human rights standards related to equality, as outlined in
the Convention on the Elimination of All Forms of Discrimination against Women (CEDAW) in 1979, the
Universal Declaration of Human Rights in 1948, the International Covenant on Economic, Social and
Cultural Rights in 1966, and the International Covenant on Civil and Political Rights in 1966. Additionally, in
alignment with the global sustainable development agenda, BTPN Syariah supports SDG point 8, which
emphasizes that economic growth and decent work are essential for sustainable and inclusive economic
growth, fostering widespread employment opportunities, productivity, and the creation of decent work for
all. [GRI 2-27, GRI 406-1]
For this reason, we consistently implement the application of the principle of equality at various levels of
positions at BTPN Syariah [GRI 406-1]. The composition of BTPN Syariah's human resources shows diversity
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
as seen in the following data:
Employee Composition Based on Employment Contract Status and Gender
[OJK C.3.b][GRI 2-7, 2-8, 405-1]
2023 2022 2021
Status
Male Female Male Female Male Female
Permanent 598 3,014 592 3,304 582 3,689
Non Permanent 75 10,623 79 8,806 56 7,891
Total 14,310 12,781 12,218
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Employee Composition Based on Operational Area and Gender
[OJK C.3.b][GRI 2-7, 405-1]
2023 2022 2021
Operational Areas
Male Female Male Female Male Female
Java 202 8,112 205 6,759 205 6,789
Sumatra 36 3,546 39 3,150 37 2,944
Kalimantan 4 485 8 432 10 394
Jabodetabek 418 355 406 828 375 549
East Indonesia 13 1,139 13 941 11 904
Sub Total 673 13,637 671 12,110 638 11,580
Total 14,310 12,781 12,218
Considering that our financing customers are inclusive communities spread across almost all corners
of Indonesia, we prioritize empowering local workers to assist in operational activities as a crucial step
towards building a sustainable ecosystem and fostering financial inclusion. [GRI 413-1]
We firmly believe that a deep understanding of culture, local wisdom, and the local language among these
workers significantly enhances their ability to interact effectively with the inclusion segment, particularly
the unbanked segment, so the COs be able to absorb and understand the programs we run, as trust
has been built between prospective financing customers and local COs. This will allow for the optimal
management of the economic, social, and environmental impacts of financial activities in the field, God
willing.
Employee Composition Based on Age Group and Gender [OJK C.3.b][GRI 2-7, 405-1]
2023 2022 2021
Age Group
Male Female Male Female Male Female
< 25 years old 30 7,038 30 5,411 29 5,421
25 - 29 years old 96 4,359 95 4,504 86 4,214
30 - 34 years old 132 1,576 143 1,613 153 1,487
35 - 39 years old 179 473 170 412 170 307
40 - 44 years old 122 102 126 90 109 73
45 - 49 years old 67 46 65 37 55 42
50 - 54 years old 35 34 29 33 26 29
55 - 59 years old 8 7 10 9 8 6
> 59 years old 4 3 3 1 2 1
Sub Total 673 13,637 671 12,110 638 11,580
Total 14,310 12,781 12,218
Employee Composition Based on Position Level and Gender [OJK C.3.b] [GRI 2-7, 405-1]
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
2023 2022 2021
Position Level
Male Female Male Female Male Female
Board of
3 1 2 2 2 2
Commissioners
Sharia Supervisory
2 - 2 - 2 -
Board
Independent
- 2 - 2 - 2
Committee
Board of
4 1 5 - 5 -
Directors
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2023 2022 2021
Position Level
Male Female Male Female Male Female
Senior Employees
(Including Executive 124 60 115 60 115 54
Officers)
Supervisors 369 1,453 347 1,353 324 1,235
Staff 171 12,120 196 10,692 190 10,287
Sub Total 673 13,637 671 12,110 638 11,580
Total 14,310 12,781 12,218
Employee Composition Based on Education Level and Gender [OJK C.3.b] [GRI 2-7,405-1]
Education 2023 2022 2021
level Male Female Male Female Male Female
Graduate
48 37 47 35 42 28
Degree
Undergraduate
486 5,413 482 5,207 456 5,130
Degree
Diploma 78 979 81 964 80 962
High School
61 7,208 61 5,904 60 5460
Equivalent
Sub Total 673 13,637 671 12,110 638 11,580
Total 14,310 12,781 12,218
It is believed that a precise and careful recruitment and selection process can yield #bankirpemberdaya
with high-quality talent and potential, who can faithfully empower productive women in an inclusive
society towards sustainability. Therefore, BTPN Syariah remains committed to enhancing the effectiveness
of its recruitment efforts by refining policies, improving the quality of workforce sources, and streamlining
the selection process to be more accurate and expedient.
Throughout 2023, the Bank will continue its initiatives related to the development of digital talents
through the following programs:
1. Sharia Full-stack Engineer Development (SHIFTED) Program:
This program focuses on nurturing digital talents as programmers to develop the digital ecosystem.
In 2023, the SHIFTED program will entail in-class training, on-the-job training (OJT), and mentoring.
Participants will undergo intensive education in both technical and leadership skills, with the aim of
preparing them to become Tech Leads in the future.
2. Sharia Digital Ecosystem Apprentice (SHINE) Management Trainee Program:
The SHINE program aims to recruit top university graduates and develop them into young leaders
with in-depth knowledge of the unique BTPN Syariah business model. SHINE launched in Q1 2023, the
program currently involves On-The-Job Training with rotating project assignments in the Financing,
Funding, and Operations Directorate. It is expected that through SHINE, BTPN Syariah will cultivate
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
future leaders who possess a profound understanding of the intricacies of business in the ultra-micro
segment.
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employee competency development [OJK F.22][GRI 404-2]
BTPN Syariah is committed to enhancing Human Capital competency within a sustainable ecosystem
by implementing the Grow Right Full of Benefits career path, which offers structured training and
development stages for Customer Officers (COs). Additionally, training programs for other employees are
meticulously prepared and executed through a structured curriculum. These initiatives are complemented
by a work culture that fosters an agile mindset and encourages innovative approaches to work.
policy and implementation of competency development in 2023
The Bank ensures equitable treatment regarding participation in training programs for all employees,
aiming to refine their competencies and skills for enhanced sustainability in their lives. Various innovative
development programs, managed both online and offline, along with diverse work assignments within their
respective fields, provide employees with opportunities to explore their potential.
Furthermore, the Bank provides training and development support to assist employees in transitioning
into new or pre-position responsibilities. The Human Capital Division is tasked with providing policies,
procedures, and processes to support training work processes, ensuring compliance with statutory
requirements.
Since 2018, BTPN Syariah has embraced the Agile Software Development method. The adoption of an
agile mindset and practices is facilitated by the People Talent Squad (PTS) through sharing sessions
with internal and external Agile practitioners, as well as dialogues tailored to specific objectives.
Communities of Practice (CoP) are established as learning groups to collectively develop technical areas.
The effectiveness of agile implementation is measured through the Agile Health Check, which will be
conducted in Q1 2023. The results of this assessment are used to make recommendations for further
improvements. One of the outcomes of the Agile Health Check is the implementation of dialogue sessions
with management.
Regular Agile Health Checks are conducted to gather feedback and continuously improve work methods.
Additionally, under the auspices of the PRISMA Club, Islamic spiritual activities are organized, including
Barokah Friday sessions and one-hour sessions with Ustadz, held regularly to enhance employees' worship
quality. Throughout 2023, PRISMA Club has held 11 tausiahs and studies involving employees to improve
the quality of their worship. These activities aim to foster a strong religious foundation, nurturing future
leaders with characters aligned with Sharia principles.
Throughout 2023, BTPN Syariah through the HC Division has held 856 training sessions attended by
58,138 participants with a total of 608,509 hours of training with an average of 10.6 hours per participant.
We are optimizing competency development activities in 2023 to faithfully empowering businesses in a
sustainable manner.
Average Training Hours Based on Employee Category and Gender [GRI 404-1]
Training Hours a Year Average training hours
Position Level
Male Female Male Female
Board of Commissioners 43 29 6.14 9.67
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Committee 20 10
Board of Directors 214 23 6.48 3.83
Executive Officers 1,336 911 6.02 4.10
Senior Employees 5,795 2,996 8.04 6.89
Supervisors 13,194 45,835 5.84 6.65
Staff 9,617 528,577 5.25 11.62
Total 608,590 10.64
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Average Training Hours by Gender [GRI 404-1]
Average Hours 2023 Average Hours 2022 Average Hours 2021
Position Level
Male Female Male Female Male Female
Board of Commissioners 6.14 9.67 6.70 3.33 2.43 2.54
Committee 10 3.00 8.50 - 12
Board of Directors 6.48 3.83 3.19 - 3.78 -
Executive Officers 6.02 4.10 6.03 6.15 5.20 4.95
Senior Employees 8.04 6.89 6.28 5.43 5.05 3.84
Supervisors 5.84 6.65 5.89 5.19 5.30 4.25
Staff 5.25 11.62 6.05 5.42 6.56 6.07
Average Hours 5.95 10.90 6.00 5.40 3.67 6.25
training related to social and environmental issues [OJK E.2][GRI FS4]
In line with the enactment of POJK 51/POJK.03/2017 concerning the Implementation of Sustainable
Finance for Issuer Financial Services Institutions and Public Companies, BTPN Syariah makes sustainable
finance one of the focuses of learning programs for employees.
1. Sharia provides opportunities for employees at various levels to develop competencies related to
sustainable finance. Including, competency development for the Sustainability Task Force which
consists of various levels of employees and across directorates.
2. The Board of Directors and Board of Commissioners at BTPN Syariah participate in competency
development
A core training on sustainability awareness is mandatory for all employees, aiming to strengthen their
awareness as #bankirpemberdaya (empowered bankers). This training is conducted throughout the
year from January to December 2023, with a total of 5,934 participants. Additionally, the Learning
Management System (LMS) platform is gradually implemented to cover all competency and skills modules
required by 9,772 Customer Officers (COs) in their career pursuits. This training module encourages self-
learning and is monitored by superiors, who can also assign direct tasks to ensure skill mastery. [GRI 404-1]
Furthermore, BTPN Syariah remains committed to integrating Environmental, Social, and Governance
(ESG) practices into every activity, product, and financial service offered. This commitment entails ongoing
training initiatives aimed at introducing and integrating ESG practices among all employees throughout
2023.
Training Date Facilitators Form Participants
Personal Branding and
Business Etiquette Feb – May 2023 Talk Inc Training 90
Communication
Dynamic Presentation Feb – Nov 2023 T & DON Training 277
Growth Mindset 4 Mar 2023 Samel P. Amarta Training 25
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Pengelolaan Aset Informasi 11 May 2023 Vedapraxis Training 28
Professional Communication
Jun 2023 Ace Learnings Training 39
& Negotiation Skills Workshop
Professional Facilitating Skills
Jul 2023 Ace Learnings Training 84
Workshop
Leadership for First Line
Sep – Nov 2023 Augmenta Training 50
Managers
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training for retirement preparation
BTPN Syariah offers pre-retirement training to employees who are approaching retirement age, aiming
to facilitate a smooth transition from work to retirement. This training provides relevant insights and
understanding to empower employees to plan their finances effectively, adjust their lifestyle, and prioritize
their health and asset management. The objective is to ensure that employees entering retirement can
enjoy a comfortable and meaningful retirement period.
In 2023, pre-retirement training sessions were held in February and July, with a total of 19 employees
participating. The details of the training sessions are as follows:
Date Training title Location Total Participants Organizers
Retirement
22 – 24 Feb 2023 Preparation Period Yogyakarta 4 GML
Training
Tips for Facing
27-29 Jul 2023 Retirement & Yogyakarta 15 GML
Entrepreneurship
employee performance evaluation and rewards
BTPN Syariah conducts periodic assessments of employee performance at every level of position, based
on Key Performance Indicators (KPIs) determined collaboratively by teams and individuals at the start of
each year. These performance assessments serve as a basis for strategic career development planning
for the employees involved, alongside managing individual, unit, and company performance. Each year, all
employees (100%) undergo performance reviews according to their respective KPI criteria. [GRI 404-3]
The management of employee performance, through both team and individual KPIs, is consistently
implemented with various adjustments. Employee performance results are consistently recognized and
appreciated, fostering encouragement and motivation among employees to continue serving the inclusive
community segment with dedication and integrity.
In terms of employee awards, BTPN Syariah adheres to its Wage Structure and Scale provisions, ensuring
that wages are not lower than the minimum wage for new employees at the lowest level. These wages
are regularly reviewed and adjusted, taking into account factors such as inflation rates, company
capabilities, market survey results, and employee performance. The bank also provides employment
benefits based on the Salary Grade Level (SGL) range, which outlines the balance of position levels, duties,
and responsibilities for each individual, along with additional benefit packages such as Holiday Allowance
(THR), health insurance, pension plans, health service coverage, maternity leave, and other leave rights as
per regulations. [GRI 401-2]
The remuneration package for each employee is determined based on their position level, competency, and
performance assessment results, with no differentiation between genders for any position.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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Comparison of the basic salary of new employees at the lowest level with minimum wage [OJK F.20][GRI 202-1]
2023 2022 2021
Area
Basic Basic Basic
Wage Comparison Wage Comparison Wage Comparison
Salary Salary Salary
Jakarta 4,902,000 4,902,000 1:1 4,642,000 4,642,000 1:1 4,585,000 4,490,500 1.02 : 1
Bandung 4,048,500 4,048,500 1:1 3,775,000 3,775,000 1:1 3,815,000 3,742,500 1.02 : 1
Semarang 3,420,000 3,060,500 1.12 : 1 3,080,000 2,835,500 1.09:1 3,135,000 2,810,500 1.12 : 1
Surabaya 4,525,500 4,525,500 1:1 4,411,000 4,411,000 1:1 4,500,000 4,411,000 1.12 : 1
Medan 3,624,500 3,624,500 1:1 3,371,000 3,371,000 1:1 3,330,000 3,330,000 1:1
Makassar 3,523,500 3,523,500 1:1 3,295,000 3,295,000 1:1 3,355,000 3,255,500 1.03 : 1
Kupang 2,715,000 2,188,000 1.24 : 1 2,510,000 1,975,000 1.27:1 2,410,000 1,950,000 1.24 : 1
Banjarmasin 3,500,000 3,236,500 1.08 : 1 3,228,500 3,228,500 1:1 3,228,500 3,228,500 1:1
Pontianak 2,800,000 2,751,000 1.02 : 1 2,710,000 2,580,000 1.05:1 2,515,000 2,515,000 1:1
Samarinda 3,329,500 3,329,500 1:1 3,138,000 3,138,000 1:1 3,112,500 3,112,500 1:1
BTPN Syariah is committed to upholding the
principles of fair labor practices and ensuring the well- 1. Training for Executive Officers
being of its employees. The Company Regulations, • Advanced Personal Branding & Public
outlined in Chapter IV - Working Time, articles 13 and Speaking: Designed to help participants
14, serve as the foundation for preventing forced labor discover their personal characteristics and
within BTPN Syariah. Employees are not subjected to effectively convey ideas and opinions as
forced labor, and any instances of working beyond the representatives of the organization.
regulated hours are compensated with overtime pay,
as per applicable employment regulations. [GRI 409-1] • Advance and Intensive Public Speaking
Training: A program aimed at enhancing
BTPN Syariah has implemented a comprehensive participants' communication skills to deliver
leave policy specifically for female employees who give clear and persuasive presentations.
birth. Female employees are entitled to a total of 90
(ninety) days of maternity leave, during which they 2. Training for Leadership Development
are guaranteed the right to return to work after the • Leaders With Purpose (LEAP): Prepares
leave period ends. Throughout the maternity leave Future Leaders to address diverse business
period, employees continue to receive their salary and organizational challenges
and various forms of benefits, ensuring their financial
stability and well-being during this important time. • Leadership refreshment program: Targets
[GRI 401-2] division and department heads with
extensive leadership experience to refresh
talent-based career development their leadership skills.
BTPN Syariah is dedicated to supporting its
employees' professional growth through talent- • Leadership Series: Sharpens leaders'
based career development initiatives. The bank aims abilities in change management, team
to cultivate a talent pool comprising outstanding leadership, stakeholder communication, and
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
employees with exceptional performance and skills, expectation management.
providing them with opportunities to potentially
become future organizational leaders. The talent pool • Leadership Development Program: Equips
is meticulously formed through rigorous selection leaders with the skills necessary for leading
processes, including specialized training programs change, managing teams, and effectively
and rotational placements across various divisions, communicating with stakeholders.
enabling employees to broaden their perspectives and
enhance their leadership capabilities. • Business Manager Leadership Excellence:
Enables Business Managers to develop their
The Bank offers pre-service training programs for teams, collaborate effectively, and ensure
employees who receive promotions. Below is a brief business continuity.
overview of the various pre-service training programs
organized by BTPN Syariah: [GRI 404-2]
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• Tepat Leadership: Refreshes leaders' • Tepat Nostalgia: Training that aims to
technical knowledge to ensure adherence to refresh the technical knowledge of leaders in
proper procedures the field, so that leaders can re-emphasize
Tepat procedures to their teams.
• Leadership for First Line Managers:
Prepares leaders at the initial leadership 5. Counseling and Socialization Seminar on
level to effectively lead teams and manage Adaptation to New Habits:
stakeholder expectations. Socialization carried out for employees to
emphasize the importance of maintaining
• Becoming a Trusted Leader for BM: Aims health and also safety riding and disaster
to optimize the potential and capacity of response.
Business Managers and their teams.
6. Employee Assistance Program (EAP):
• Growth Mindset: Training is provided to This is world-of-work-based professional
develop quality through effort. Although assistance designed to help companies and
people may be different in every way, such employees with work productivity problems
as talents, interests, or temperament, and other personal problems that impact
everyone can change and grow through a performance and interpersonal relationships,
change in mindset. both in the work environment and in personal
life.
• Landmark Forum: Training that focuses on
transformative learning methods aims to 7. Leadership & Inclusive Training (LIT)
improve the quality of life of participants To instill the values of inclusivity and get to
and enable them to think and act far ahead know the world of disabilities better, starting in
in their personal lives, work, profession, 2021 BTPN Syariah has collaborated with the
socialization networks, and other areas. Helping Hands Foundation (YHH), a non-profit
organization whose mission is to promote
3. Training for Staff the values of inclusivity through character
• Resilent together with #bankirpemberdaya development programs. bringing together the
Training: Aims to enhance self-motivation worlds of disabilities and non-disabilities.
and productivity among employees to
faithfully empower the community. Until 2023, there have been 45 volunteers from
BTPN Syariah employees who have joined
• Effective Interviewing: Equips participants the YHH Leadership & Inclusive Training (LIT)
with essential skills for conducting effective program, by becoming mentors for class XII
interviews during the recruitment and SLB students. This regular interaction between
selection process, ensuring optimal results. Mentor and Mentee is aimed at developing the
Through these comprehensive training Mentee's self so that they gain broader insight
programs, BTPN Syariah demonstrates its and a better picture of the world of work and
commitment to nurturing and developing its career experience from the mentors and that
employees, enabling them to thrive in their they have the same opportunities if they work
careers and contribute effectively to the hard to develop their potential.
organization's success.
For the mentors, this interaction provides a
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
4. Community Officer (CO) Training better understanding of the world of disabilities
• Cool Class: Face-to-face technical learning while increasing the Mentee's leadership
with lecture strategies, simulations and abilities in self-development, social sensitivity,
role plays carried out by COs who have just and empathy.
joined after completing learning with the
Cool application, facilitated by a facilitator
or business manager.
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In 2023, collaboration with YHH was enhanced surveys conducted at high-performing companies
by trialling a work internship program for worldwide. These positive results demonstrate
people with disabilities who were previously that the majority of employees feel valued and
mentored in the LIT program. There are 3 supported by BTPN Syariah, enabling them to
mentees with disabilities who are now at continue growing.
university to get to know the world of work at
BTPN Syariah. This program provides a better Of course, there are areas that require further
understanding of the world of disabilities and improvement, and we value employee input in
increases empathy for more BTPN Syariah identifying these areas. Throughout 2023, follow-
employees. Furthermore, the number of up programs based on the survey results were
participants in the internship program for implemented. Training programs were expanded
people with disabilities will increase in 2024. to reach more employees, studies were conducted
to improve pay & benefits for better employee
accomplishments in 2023 and plans for 2024 welfare, and more face-to-face or online dialogue
Throughout 2023, various initiatives and activities was established within each division to maintain
were carried out with the following results: open communication channels and provide support
for employees.
employee engagement
The management of BTPN Syariah sees our unique BTPN Syariah is committed to conducting the EES
business model as a 'people business'. With 12,000 annually and responding promptly to employee
employees serving 4 million financing customers, feedback.
it is crucial to listen to employee feedback
and aspirations. In 2022, BTPN Syariah began As many as 50% of employees at BTPN Syariah
conducting an Employee Engagement Survey are high school or vocational school graduates, and
(EES) in collaboration with consultants who have 7% are diploma graduates. Their work experience
global expertise and reputation in this field. at BTPN Syariah is generally their first work
experience after graduating from education. With
The EES measures Engagement and Enablement various backgrounds and conditions, employees
scores, which reflect employees' commitment have different hopes and expectations for the
and loyalty as well as their perception of the world of work and are still adapting to the new
company's support in allowing them to work environment. These conditions have caused the
and develop optimally. The results from the current turnover rate. BTPN Syariah is actively
beginning of 2023 showed an Engagement score mitigating the process by accelerating and refining
of 78% and an Enablement score of 81%, with the recruitment process to ensure smooth business
an 83% participation rate among employees. processes and operational levels are maintained
This indicates a high level of engagement and within a safe range, while simultaneously ensuring
enablement, although there was a slight decrease employee needs in the field and the new employee
compared to the previous year's results. However, adjustment process are completely met. [GRI 2-7]
these scores are still higher than those found in
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Employee Turnover [GRI 2-7, GRI 401-1]
2023 2022 2021
55.4% 44.8% 37.5%
Employee Turnover Based on Age Group and Gender [GRI 2-7, GRI 401-1]
2023 2022 2021
Age Group
Male Female Male Female Male Female
< 25 years old 8 4.855 10 3.354 5 2.801
25 - 29 years old 21 2.338 23 1.894 7 1.369
30 - 34 years old 17 262 14 192 22 209
35 - 39 years old 11 33 16 34 10 33
40 - 44 years old 13 6 9 4 10 3
45 - 49 years old 5 4 2 7 1 0
50 - 54 years old 1 2 1 1 3 2
55 - 59 years old 4 3 4 3 2 0
>59 years old 1 0 1 0 0 0
Sub Total 81 7,503 80 5,489 60 4,417
Total 7,584 5,569 4,477
Employee Turnover Based on Operational Area and Gender [GRI 2-7, GRI 401-1]
2023 2022 2021
Operational Areas
Male Female Male Female Male Female
East Indonesia 3 658 2 541 2 389
Jabodetabek 36 34 36 285 29 123
Java 36 4,976 35 3,274 27 2,746
Kalimantan 2 257 2 208 1 169
Sumatra 4 1,578 5 1,181 1 990
Total 81 7,503 80 5,489 60 4,417
Reason for Resignation [GRI 2-7, GRI 401-1]
2023 2022 2021
Age Group
Male Female Male Female Male Female
Self Request 57 3,046 47 2,594 45 2,596
Disciplinary Punishment and
15 4,371 20 2,754 5 1,639
Dismissal for Defaulters
Retirement 2 1 6 4 3 1
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
End of Employment Contract 4 67 2 124 - 163
Others * 3 18 5 13 7 18
Total 81 7,503 80 5,489 60 4,417
* does not pass probation
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BTPN Syariah seeks to reduce the CO turnover rate by:
1. Implement BIJAK Onboarding more effectively
2. Implementing Stay Rate Incentives for Homesteads
3. Accelerate CO fulfillment by increasing Resourcing productivity and sourcing quality through the
KAGUM program
4. Strengthen the role of line managers in managing team members with a series of leadership exercises
BTPN Syariah also strives to retain and develop the Company's best talents:
1. Implementing a Leadership capability development program for company talents through the LEAP
(Leaders with Purpose) program.
2. Implementing the Smart Mother program as an effort to pay attention to the needs of employees, the
majority of whom are women in productive age, and strengthen the proposition for female employees
in the company.
BTPN Syariah continues to strive to increase employee engagement:
1. Developing an Employee Engagement Playbook to design engagement programs in each Division.
2. Carry out training programs across the board.
3. Shorten communication lines between superiors and subordinates through various communication
channels, online, or offline.
Employee Productivity
Employee productivity levels based on the Earnings per Employee ratio indicator can be maintained
according to the data:
2023 2022 2021
Profit 1,081 1,780 1,465
Total Employees 14,310 12,781 12,218
EPE 7.55% 13.90% 11.99%
These indicators prove that every activity and budget that has been realized to support employee
competency development has made a positive contribution to the Company's performance.
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2024 plan
Anticipating future challenges, the Human Capital Development Team plans to implement several
programs and strategies in 2024 by focusing on managing Gen Z. This is focused considering that
the majority of BTPN Syariah employees are Gen-Z employees. The unique culture, competencies and
management of this generation are both challenges and opportunities for BTPN Syariah.
Further development strategies in 2024 will be carried out with various programs:
1. BM Excellaration Program
New breed of Business Manager (BM) development program by designing and implementing
recruitment programs, and accelerated development academies.
2. Sharia My Way
Re-instilling sharia values in employees to increase their soft competence.
3. Kakak Curhat
Developing the capabilities of Senior Community Officer (CO) and BM employees to conduct
counseling and manage the mental health of field employees.
4. CO Stage
Organizing engagement events from CO to CO which aims to provide a platform for appreciation
and empowerment for CO Gen-Z employees according to their interests and aspirations.
5. Talent Management dan Leadership Development
Carrying out a structured leadership talent development program at every layer of the
organization, from the identification process to organizing training programs, and monitoring
and evaluating their career development.
6. People Score
Building measurement tools to improve the ability of Division Heads to maintain and develop
their teams, while also increasing their engagement.
All of these programs and strategies are BTPN Syariah's priorities in an effort to increase employee
satisfaction and loyalty which leads to improved and easier service to customers, an inclusive
community.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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sustainability performance highlights
09
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Faithfully Empowering
T HE E N V I R ON ME N T
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BTPN Syariah remains steadfast in its commitment to safeguarding the
environment for the sake of sustainability and minimizing the impact of
Greenhouse Gases (GHG). This dedication is reflected in our multifaceted
efforts to preserve nature and adapt to our surroundings, both within and
beyond the confines of the Bank.
commitment to the impacts of climate
change [OJK F.16][GRI 2-23, 2-24, 2-25, 307-1] 5. utilizing cloud-based technology (private cloud
data center) in order to make information
BTPN Syariah remains steadfast in its technology infrastructure efficient and
commitment to managing environmental encourage energy efficiency.
impacts, particularly concerning water use, 6. utilizing LED lights and lights with motion
energy efficiency, paper conservation, waste sensors (motion triggered lamps) in managing
management, and emission reduction efforts. indoor lighting activation.
These initiatives are geared towards preventing 7. using double-layer glass on the windows
environmental pollution, enhancing natural which allows sunlight to enter the work space
resource efficiency, and contributing to the global optimally. The use of window glass can also
effort to reduce Greenhouse Gas (GHG) emissions. reduce the intensity of light use during the day.
8. use environmentally friendly air conditioning
Throughout 2023, BTPN Syariah diligently and have a policy of limiting the use of air
monitored its business activities and conditioning according to needs.
#bankirpemberdaya initiatives to ensure 9. Implementing a community center based
compliance with environmental laws and service business model, so that each member
regulations. of the center does not need to use a vehicle
regularly to meet #bankirpemberdaya but
energy [OJK F.5, OJK F.7, OJK F.12][GRI 302-1] a #bankirpemberdaya regularly visits the
BTPN Syariah acknowledges the significant community center which has an average of 15
environmental impact associated with managing customers.
energy consumption in our banking operations. By 10. BTPN Syariah Branch Offices and
optimizing our energy usage, we aim to enhance Functional Operational Offices also feature
natural resource efficiency, reduce Greenhouse Gas environmentally friendly designs by utilizing
(GHG) emissions, and achieve cost-efficient office live plants to maximize green space and
operations. lower air temperatures. The design also helps
reduce energy use and displays a beautiful
The efforts carried out in 2023 are as follows: environment.
1. Implementation of Public Expose, Meetings 11. Starting in 2023, the Bank will use electric
with Analysts and hybrid meetings; cars to support the operations of the Board of
2. Implementation of information disclosure and Directors.
press releases in digital form and delivered via
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
electronic mails; The digitalization and process automation
3. Reducing the use of transportation modes; program which has a direct impact on reducing
4. Implementation of the General Meeting of paper use as a result of implementation,
Shareholders and Extraordinary General Meeting perfecting environmental management
of Shareholders held electronically, which not only baselines and socializing the implementation of
supports paper reduction through eliminating environmentally friendly operations which is the
printed materials, but is no less important in the realization of RAKB.
form of reducing travel modes of transportation
and reducing carbon by Shareholders by
conducting it online and providing proxies
electronic attendance and voting.
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faithfully empowering
the environment
Environmental performance achievements
Unit 2023* 2022 2021
Electricity
Electricity Usage Kwh 4,122,674 2,303,425 1,593,834
Area Size M2 24,258 18,767 18.993
Energy Consumption Intensity Kwh/M2 169.95 122.74 83.92
Decreased Electricity Use % unquantifyable 12 14
Fuel
Average fuel usage/month/KDO unit Liter 125.5 174.7 147.2
Travel by domestic flight total 2,978 1,819 256
Travel by international flight total 0 0 0
Train travel total 365 176 21
Description *: data for all offices in BTPN Syariah
BTPN Syariah has revised its electricity usage data for 2022 and 2021. The disclosure of Electricity Data
for 2023 is the result of calculations not only for the head office, but also includes all branch offices and
functional offices. Unlike previous years, the data used was Electricity Data for the BTPN Syariah head
office only. This is an effort by BTPN Syariah to manage electricity use more seriously and within a wider
range.
Conducting a Greenhouse Gas (GHG) inventory marks the initial step in our emissions management
strategy. By comprehensively understanding our carbon footprint profile, we can better formulate
strategies for emission reduction.
Throughout 2023, BTPN Syariah recorded an electrical energy intensity of 169.95 kWh/m2 per year. This
figure remains within the 'fairly efficient' category based on the IKE standard value outlined in the SNI-
6197-2011 regulation concerning Energy Consumption Intensity of Indonesian Buildings in the office building
sector.
CO2 emissions resulting from fuel use and business travel in 2023 amounted to 170,591 kg CO2-eq. These
emission calculations were conducted using the Defra Greenhouse Gas Conversion Factors 2019 standard.
water and environmentally-friendly material [OJK F.8][GRI 303-3, GRI 303-5]
To conserve water, which is entirely supplied by the local water utility (PDAM), BTPN Syariah remains
committed to diligently maintaining and repairing water installations across its head office and branch
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
offices. Additionally, sensory faucets have been installed to minimize water wastage. These collective
efforts have resulted in the following depiction of water usage at the BTPN Syariah head office:
Unit 2023 2022
PDAM water M3 1,006.00 na
Gallon Drinking Water M3 25.15 25.32
Total Water Usage M3 1,031.16 na
Since 2023, BTPN Syariah has been dedicated to incorporating various environmentally friendly materials
into its operational activities. Below are the data reflecting our efforts in this regard:
Description Unit 2023
LED Lights Usage Pcs 1,669
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waste [GRI 306-1, GRI 306-2] 9. Implementation of cash management and
BTPN Syariah recognizes the waste generated monitoring (cash management) MMS, along with
during banking operations, particularly paper bookkeeping instructions to branches (KFO/KC), has
waste. In our commitment to reduce paper been automated to simplify processes and improve
waste, we have implemented various policies and efficiency at the Head Office.
work programs aimed at shaping a culture of 10. Socialization of online operational procedures, work
responsible paper use and management. These coordination, and online meetings.
initiatives include: 11. Reports are now submitted to regulatory authorities
1. Digitizing processes through the Terra through e-reporting platforms, including SIPENA
Application, which integrates Community OJK Sharia Banking Supervisor, IDX Net, and OJK
Officers' daily activities such as financing Net, eliminating the need for hard copy submissions
applications, disbursements, and installment and reducing paper usage.
payments. This digitalization enhances 12. Commitment to Shareholders: We are committed to
transparency, accuracy, and efficiency, reducing paper savings at the 2022 Annual General Meeting of
the need for paper. Shareholders. The Annual Report and Sustainability
2. Utilizing communication media such as email and Report will be provided in USB form. Meeting Rules,
Microsoft Teams to eliminate the need for printing Additional Information, and Information Disclosure
materials for presentations and follow-ups, as documents are available on the Bank's Website.
everything is recorded digitally.
3. Sending documents for review via email before Paper is a processed product from trees, The Bank is
printing for approval. aware of this through the efforts made in managing
4. Implementing double-sided printing settings on all the paper used to save trees. Trees are a source of life
head office PCs and laptops to maximize paper capable of absorbing carbon dioxide (air pollution)
usage. and producing oxygen, cooling the temperature of the
5. Providing employee documents, such as BPJS Health earth's surface, protecting and maintaining soil fertility,
and Employment e-Letter Cards, transfer and and as a habitat animal. No matter how small, our role
promotion decrees, SOPs, and technical guidelines, is to protect trees contribute to reducing CO2 emissions,
online through the Human Capital system. and participate in preventing the effects of house gases
6. BTPN Syariah has streamlined document submission
and communication between Divisions and In 2023, our office operations used 5,270 kg of paper,
Directorates by optimizing the use of email. equivalent to emitting 6,429 kgCO2-eq based on
7. Documents are stored in softcopy format using emission factor calculations.
electronic filing systems such as Cofilib/Corporate
Filing and Library, reducing reliance on physical Starting in 2023, we have expanded our paper usage
paper storage. calculation to include all paper usage within BTPN
8. BTPN Syariah has automated Microfinance Syariah, not just for financing customers. This reflects
Management System (MMS) transaction services our commitment to managing paper usage more
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
for customers, including regular transactions during comprehensively and seriously across all operations.
routine center meetings, billing/collection processes,
and other transactional improvements.
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faithfully empowering
the environment
Generation of paper waste [GRI 306-3]
Unit 2021 2022 2023
Paper procurement cost million Rp 6,587 1,478 1,805
Paper used kg 5,270 1,182 1,444
Paper reduction kg unquantifyable 262 578
CO2 Emission from paper kgCO2-eq 6,429 1,443 1,762
Potential for the reduction of
kgCO2-eq unquantifyable 320 705
CO2 emission
*There are differences between paper calculations in 2023 and previous year
In 2023, BTPN Syariah implemented the Waste Management program at its head office, enhancing waste
management practices by regularly sorting organic and inorganic waste to effectively manage office
waste:
Type of Waste Unit 2023
Organic Waste Ton 4.20
Inorganic Waste Ton 2.08
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assistance and monitoring of forest restoration activities
The Bank's involvement in forest restoration activities is aimed at recognizing the crucial role of forests in
maintaining climate balance, reducing pollution impacts, absorbing CO2, and mitigating global warming.
Understanding the vital role of forests in sustaining human life, the Bank has initiated reforestation efforts in
Kampung Minta, Penyinggahan, Kutai Barat.
The reforestation activities began in August 2020, involving residents in planting 1,000 beluma trees (Syzigium
sp) and 1,009 kahoi trees (Shorea blangeran) in an area of 3 hectares. This reforestation effort was initiated
following a wildfire incident in the Kahoi Forest to assist in the restoration of the ecosystem of wetlands and
peat swamps in the area. Through these activities, the Bank also aims to contribute to reducing the effects of
global warming and climate change.
The community's involvement has led to an increased level of awareness and ownership of the forest. This is
reflected in the absence of logging and forest fires, especially in the vicinity of Kampung Minta. From 2020 until
now, the Bank's reforestation activities have resulted in a carbon stock of 2,690 tons per hectare, as reported
by WWF in 2022.
green building
In implementing sustainable development principles, BTPN Syariah has embraced an environmentally friendly
office environment, demonstrated through the presence of the BTPN Syariah headquarters building. This
building not only reflects business progress but, more importantly, serves as a testament to the company's
commitment to environmental sustainability by occupying a building that has been awarded the Gold
Standard Certificate for Green Building by the Green Building Council Indonesia.
A standout feature of the building is its open ceiling design concept, not only aesthetically pleasing but also
significantly boosting oxygen levels within the structure by up to 50%, thereby fostering a healthier and more
productive work environment. Furthermore, the building maximizes natural light usage, eliminating the need
for window blinds and reducing the reliance on light-blocking partitions.
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faithfully empowering
the environment
In an era where hygiene is paramount, the building employs ultraviolet germicidal irradiation
technology for disinfection, sterilizing the air from microorganisms and contributing to public
health efforts. Additionally, the use of epoxy floor coating helps curb bacteria and germ
growth.
Prioritizing energy efficiency, the building employs an eco-friendly air conditioning system,
carefully regulating cooling usage to ensure comfort while minimizing energy wastage.
This reflects BTPN Syariah's unwavering commitment to sustainability and environmental
stewardship.
Extending beyond the main building, BTPN Syariah Branch Offices and Functional Operational
Offices also embrace eco-friendly practices. Incorporating live plants not only enhances
aesthetics but also plays a pivotal role in reducing air temperature and enhancing air quality,
consequently lowering energy needs for cooling and fostering a more visually appealing and
revitalizing atmosphere.
The BTPN Syariah Jakarta Head Office Building epitomizes the harmonious integration
of modern architecture and sustainability principles, creating a workspace that is not only
functional but also environmentally friendly and conducive to well-being. This represents a
significant stride forward in Indonesia's pursuit of sustainable development.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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sustainability performance highlights
10
Implementing Good
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
GOVERNANCE FOR
SUSTAINABILITY
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implementing good governance
for sustainability
BTPN Syariah is dedicated to enhancing transparency, accountability, and
professionalism within the Bank while prioritizing fairness and ensuring
complete and comprehensive Sharia compliance. These concerted efforts
aim to establish a solid foundation for the Bank to consistently pursue its
aspiration of "faithfully empowering to support sustainability".
implementing good governance for commitment to the basic principles and
sustainability governance guidelines at BTPN Syariah
In line with its commitment to bolstering the [GRI 102-16, 102-17]
Government and Financial Services Authority In alignment with the objective of achieving
programs aimed at accelerating Sharia economic sustainable development that is inclusive and
development, BTPN Syariah continuously supported by a resilient national economic system,
integrates Environmental, Social, and Governance BTPN Syariah places paramount importance on
(ESG) aspects into its product and service fostering harmony among economic, social, and
development processes to align with Sustainable environmental aspects while implementing the
Finance objectives. These efforts encompass: principles of Good Corporate Governance (GCG).
1. Encouraging value creation opportunities
through product innovation and proactive Continuously, BTPN Syariah enhances the
anticipation of future trends. overall implementation of GCG to strengthen its
2. Enhancing risk management practices supervisory function and uphold a commitment
and optimizing capital allocation based on to consistently improve the quality of GCG
heightened awareness of ESG issues, including implementation for all stakeholders. Specifically,
considerations of natural and social capital the Bank believes that ongoing efforts to develop
constraints. an environmentally friendly financial institution
3. Becoming a catalyst for organizational change. system are in line with the mandates outlined in
Law Number 32 of 2009 concerning Environmental
Aligned with these objectives, BTPN Syariah Protection and Management, as well as
executes sustainability initiatives outlined in subsequent amendments introduced by Law
the RAKB (Risk Appetite, Key Risk, and Business Number 6 of 2023 concerning the Determination of
Plan) as part of the Bank's commitment to Replacement Government Regulations. Moreover,
managing social and environmental risks, reducing compliance with Law Number 2 of 2022 concerning
social disparities, and mitigating/preventing Job Creation is deemed essential for the collective
environmental harm, all while adhering to the interests of all stakeholders.
principles of Good Corporate Governance.
The implementation of GCG at BTPN Syariah
Recognizing the pivotal role of good governance is grounded in 6 fundamental principles:
in fostering resilience and competitiveness, BTPN Transparency, Accountability, Responsibility,
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Syariah is dedicated to enhancing transparency, Professionalism, Fairness, and Sharia Compliance.
accountability, and professionalism within the As a public company, the implementation of
Bank. This entails promoting fairness, complete GCG guidelines at BTPN Syariah includes 5 (five)
adherence to Sharia principles, and comprehensive aspects, 8 (eight) good GCG principles and 25
compliance practices. These ongoing efforts serve (twenty five) applications of good GCG aspects
as the foundation for the Bank to consistently and principles.
fulfill its aspiration of "faithfully empowering to
support sustainability."
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as a sharia commercial bank
As a sharia commercial Bank, BTPN Syariah adheres to the sound implementation of the basic principles
of GCG, namely Transparency, Accountability, Responsibility, Professionalism, Fairness, and Sharia
Compliance.
The implementations of these principles are as follows:
In maintaining objectivity in conducting business, the Bank must provide material and
relevant information in a way that is easily accessible and understood by stakeholders.
Transparency The Bank must take the initiative to disclose not only issues required by statutory
regulations, but also matters that are important for decision making by Shareholders,
Customers and other Stakeholders
The Bank must be able to account for its performance transparently and fairly. For this
reason, the Bank must be managed correctly, measurably and in accordance with the
Accountability interests of the Bank while still taking into account the interests of Shareholders and
other stakeholders. Accountability is a necessary prerequisite for achieving sustainable
performance
The Bank must comply with all Sharia Principles and applicable laws and regulations,
as well as carry out their responsibilities towards God Almighty, Shareholders, society,
the environment and other relevant stakeholders so that from time to time the
Responsibility
implementation of Sharia Principles is carried out and maintained properly. optimal long-
term business sustainability and gaining recognition as a good entity that complies with
sharia law and applicable positive law
To ensure the implementation of good GCG principles, the Bank is managed
independently so that each organ of the Bank does not dominate each other and cannot
Professional
be intervened by other parties and has competence, is able to act objectively, is free from
any influence and has a high commitment to developing the Bank
In carrying out its activities, the Bank always pays attention to the interests of
Fairness Shareholders and other stakeholders in fulfilling stakeholder rights based on the principles
of justice and equality
The Bank is a banking institution that carries out financial intermediation functions,
managed and operated based on Sharia Principles as the soul and spirit of the Bank's
establishment. Therefore, compliance with Sharia Principles in all activities and products
Sharia Compliance for distributing and collecting funds and other banking service products is a necessity
and mandatory, including in this aspect the ethical and moral standards of all Bank
management and employees in their daily activities do not conflict with Sharia Principles
and Values
as a public company
As a public company, the implementation of GCG guidelines at BTPN Syariah includes 5 (five) aspects, 8
(eight) good GCG principles and 25 (twenty five) applications of good GCG aspects and principles, namely:
1. Aspects of Public Company Relations with Shareholders in guaranteeing Shareholder
ASPECTS of Good GCG Rights;
Implementation for Public 2. Aspects of the Function and Role of the Board of Commissioners and the Sharia
Companies, Supervisory Board;
including: 3. Aspects of the Function and Role of the Board of Directors;
4. Aspects of Stakeholder Participation;
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
5. Aspects of Information Transparency.
1. Increasing the Value of Holding General Shareholders Meetings (GMS);
2. Improving the Quality of Public Company Communication with Shareholders or
PRINCIPLES for Investors;
implementing good GCG 3. Strengthening the Membership and Composition of the Board of Commissioners;
Guidelines for Public 4. Improving the Quality of Implementation of Duties and Responsibilities of the Board of
Companies, Commissioners;
including: 5. Strengthening the Membership and Composition of the Board of Directors;
6. Improving the Quality of Implementation of Directors' Duties and Responsibilities;
7. Improving Corporate Governance Aspects through Stakeholder Participation;
8. Improving the Implementation of Information Disclosure.
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implementing good governance
for sustainability
1. Public Companies have technical methods or procedures for collecting votes, both
openly and privately, that prioritize independence and the interests of shareholders;
2. All members of the Board of Directors and members of the Board of Commissioners
of Public Companies are present at the Annual GMS;
3. A summary of the GMS minutes is available on the Public Company Website for at
least 1 (one) year;
4. Public Companies have a communication policy with shareholders or investors;
5. The Public Company discloses the Public Company's communication policy with
shareholders or investors on the Website;
6. Determining the number of members of the Board of Commissioners takes into
account the conditions of the Public Company;
7. Determining the composition of members of the Board of Commissioners takes into
account the diversity of skills, knowledge and experience required;
8. The Board of Commissioners has a self-assessment policy to assess the performance
of the Board of Commissioners;
9. Self-assessment policy to assess the performance of the Board of Commissioners,
disclosed through the Public Company's Annual Report;
10. The Board of Commissioners has a policy regarding the resignation of members of the
Board of Commissioners if they are involved in financial crimes;
11. The Board of Commissioners or the Committee that carries out the Nomination and
Remuneration function prepares a succession policy in the Nomination process for
members of the Board of Directors;
IMPLEMENTATION of
12. Determining the number of members of the Board of Directors takes into account the
GOOD ASPECTS and
condition of the Public Company and effectiveness in decision making;
PRINCIPLES of GCG,
13. Determining the composition of members of the Board of Directors takes into
including:
account the diversity of skills, knowledge and experience required;
14. Members of the Board of Directors who are in charge of accounting or finance have
expertise and/or knowledge in the field of accounting;
15. The Board of Directors has a self-assessment policy to assess the performance of the
Board of Directors;
16. The self-assessment policy for assessing the performance of the Board of Directors is
disclosed in the Public Company's Annual Report;
17. The Board of Directors has a policy regarding the resignation of members of the
Board of Directors if they are involved in financial crimes;
18. Public Companies have policies to prevent insider trading;
19. Public Companies have anti-corruption and anti-fraud policies;
20. Public Companies have policies regarding the selection and improvement of supplier
or vendor capabilities.
21. Public Companies have policies to fulfill creditor rights.
22. Public Companies have a whistle-blowing system policy;
23. Public Companies have a policy of providing long-term incentives to Board of
Directors and employees;
24. Public Companies make wider use of information technology other than Websites as
a medium for information disclosure;
25. The Annual Report of a Public Company discloses the ultimate beneficial owner
in Public Company share ownership of at least 5% (five percent), in addition to
disclosure of the ultimate beneficial owner in Public Company share ownership
through the main and controlling shareholders.
sustainable governance within the In partnership with BTPN as the Parent Entity,
financial group [GRI 2-12]
BTPN Syariah leverages Banking Synergies to
The implementation of Good Corporate
Governance (GCG) principles in BTPN Syariah enhance operational efficiency by optimizing
is intricately intertwined with the governance resources, expertise, and networks. This
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
framework of the Financial Group, alongside collaboration generates added value for both
PT BANK BTPN Tbk (BTPN) as the Parent Entity, Sharia and conventional commercial banks.
both entities operating under the ownership of the
SMBC group. This integration is facilitated through In line with the commitment to oversee Banking
functions such as Integrated Risk Management, Synergy, BTPN Syariah and BTPN exercise
Integrated Compliance, and Integrated Internal supervision at the Board of Commissioners level
Audit. Supported by other organizational functions through the Corporate Governance Committee.
within the Bank's structure, these units collaborate This committee comprises members of the
to ensure the realization of sound GCG principles Independent Board of Commissioners from
across all entities. BTPN as the Coordinating Entity, alongside
representatives of the Independent Commissioners
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and members of the Sharia Supervisory Board of To oversee its implementation, BTPN Syariah
BTPN Syariah as permanent meeting invitees. has established a dedicated Banking Synergy
Monitoring Work Unit, overseen by the
The Corporate Governance Committee is tasked Corporate Secretary Unit acting as Coordinator.
with monitoring internal and integrated controls Both BTPN Syariah and BTPN conduct regular
within the SMBC financial group, ensuring coordination between the two entities through
prudent and transparent governance practices semi-annual Banking Synergy Monitoring
aligned with the principles of a Conventional Coordination Meetings and Governance
Commercial Bank, Sharia Commercial Bank, and Coordination Meetings.
Public Company.
implementation of banking synergy with
banking synergy BTPN Syariah Ventura
Guided by POJK No. 16/POJK.03/2022 concerning BTPN Syariah's commitment to developing Sharia
Sharia Commercial Banks in relation to Banking banking is realized by the realization of a strategic
Synergy in order to improve the efficiency of capital investment initiative by BTPN Syariah and
the national banking industry and develop a BTPN in a Sharia venture capital company, namely
sustainable sharia economy, BTPN Syariah PT BTPN Syariah Ventura, as a subsidiary company
synergizes with BTPN, as the Parent Entity and which is a non-bank financial services institution
Conventional Commercial Bank, in various which has been effectively carrying out operational
partnerships strategy to improve the efficiency activities since May 30, 2022.
and development of BTPN Syariah as outlined in
the Cooperation Agreement. BTPN Syariah Ventura is dedicated to accelerating
the fulfillment of evolving customer needs and
In line with the terms of the cooperation enhancing the welfare of pre- and moderately
agreement, BTPN Syariah continually enhances prosperous customers. Our mission is to serve a
the quality of infrastructure supporting banking larger customer base in a sustainable manner by
synergy. This includes aligning internal provisions leveraging technology for positive impact, thereby
and procedures at BTPN Syariah with Sharia rules realizing our vision of creating a Sharia Digital
and principles, as well as implementing Good Ecosystem for Unbanked.
Corporate Governance (GCG) principles, both as a
Sharia commercial bank and as a public company. In order to support business development at
These efforts are reflected in the Banking Synergy BTPN Syariah Ventura, BTPN Syariah and BTPN
commitment outlined in the Governance Policy, as shareholders have carried out additional
Compliance Policy, and Risk Management Policy of authorized capital and additional issued and
both BTPN and BTPN Syariah. paid-up capital which was completed in 2022. The
Annual Report and Sustainability Report for the
implementation of banking synergy with BTPN 2022 financial year contains a complete report
In support of activities aimed at delivering regarding capital participation in the Subsidiary.
added value, BTPN Syariah engages in strategic The Subsidiary also held its inaugural Annual
collaboration with BTPN to enhance efficiency General Meeting of Shareholders on April 12, 2023.
and foster business development. In 2023,
this collaboration is formalized through 10 Complementing the strengthening of capital, to
Partnership Agreements (PKS) covering various
support the development of BTPNS Ventura in
areas such as Human Capital, Information
company management, the implementation of
Technology Infrastructure, Sharia Banking
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Services, Cash Management, Multifinance synergy between BTPN Syariah and BTPN Syariah
Segment Financing, Productive Financing for Ventura has been signed through a Cooperation
Institutions supporting the ultra-micro segment Agreement covering 11 (eleven) fields, namely
development, Implementation of Specific Human Resources, Information Technology,
Work, Vendors Management, Implementation Compliance, Legal and Litigation, Corporate
of Anti-Fraud/APU PPT and PPSPM Policies, Secretary, Internal Audit, Finance and Treasury,
and a Joint Agreement serving as an Umbrella Risk Management, Corporate Communication,
PKS regulating banking synergy between BTPN DAYA and Operations.
Syariah and BTPN.
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implementing good governance
for sustainability
code of conduct and integrity [GRI 102-17] code of conduct enforcement efforts
To ensure sustainable success in implementing BTPN Syariah is dedicated to upholding the
Good Corporate Governance (GCG) at the principles of good corporate governance by
Bank, it is widely acknowledged that a culture implementing the Code of Conduct throughout
of high integrity must permeate all levels of the all levels of the organization. This commitment
organization. Therefore, the establishment of a not only fosters ethical behavior among
comprehensive code of conduct is essential. This employees but also aligns with societal ethical
code serves as a tangible embodiment of the standards.
overarching principles of GCG and serves as a
guiding reference for every organ and employee To cultivate this behavioral development, every
of the Bank in their daily business endeavors, employee is expected to embody the attitudes,
ultimately shaping the company's culture. actions, and commitment outlined in the Code of
Conduct, thus contributing to the creation of a
At BTPN Syariah, the Code of Conduct serves as corporate culture at BTPN Syariah that reflects
a fundamental framework, providing guidance on ethical norms.
appropriate attitudes and behaviors for the Board
of Commissioners, Sharia Supervisory Board, Employee engagement with the Code of
Directors, Independent Parties, and all Employees. Conduct is facilitated through an annual
It delineates their duties, authorities, obligations, refresher socialization program. This involves
and responsibilities in decision-making processes, digitally disseminating the Code of Conduct
ensuring alignment with the Mission, Vision, and or distributing printed copies, followed by
Company Values of BTPN Syariah, as well as employees signing acceptance sheets and
compliance with relevant laws and regulations. confirming their responses via electronic
socialization channels.
This Code of Conduct sets a standard of behavior
that is not only reasonable and appropriate but In order to build a culture of compliance from an
also fosters trustworthiness among all Bank early age, the Bank requires every new employee
personnel. It governs their interactions with to receive training on the Code of Ethics
stakeholders and shapes the manner in which during the Induction Program, followed by a
business activities are conducted. refresher program every year. The Code of Ethics
guidelines at BTPN Syariah are presented in two
The guidelines and attitudes stated in the Code of languages, namely Indonesian and English, and
Conduct include, among others: are available on the BTPN Syariah website.
1. Mission, Vision, Company Values, Objectives of
the Code of Conduct, and Scope of the Code In aligning business activities with societal norms
of Conduct; and fostering a sustainable ecosystem, every
2. Compliance and Risk Management; bank business plan and initiative prioritizes
3. Conflict of Interest; principles of integrity and compliance.
4. Creating a Conducive Work Environment
(which includes Fair Treatment of All At all levels of the organization, including
Employees, Anti-Discrimination and members of the Board of Commissioners, Board
Harassment, Safety in the Workplace, Use of Directors, and independent parties from
of Company Facilities, Activities outside the committees under the Board of Commissioners,
Company, Use of Social Media, LInk and HELP adherence to the Code of Conduct is mandatory.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Communication Culture); These guidelines also regulate the relationships
5. Information Management and Security; between BTPN Syariah and its customers,
6. Relations with Customers and Stakeholders partners, Regulators, Shareholders, and
(which includes Relations with Customers, subsidiaries.
Relations with Partners, Relations with
Regulators, Bribery and Corruption, Giving and
Receiving Gifts, Anti-Money Laundering);
7. Enforcement of the Code of Conduct (which
includes Roles and Responsibilities, Violations
of the Code of Conduct).
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the roles and responsibilities of the employees are: All provisions in BTPN Syariah are reviewed
1. Study, understand, obey and implement the periodically, according to schedule or sooner if
Code of Conduct. there is a change process or regulatory provisions
2. Implement LINK principles in daily activities in underlying them.
relation to the relationship between superiors
and subordinates. company policies and regulations
3. Report to superiors or through whistleblowing As a Limited Company, BTPN Syariah has
channels if you suspect a violation or Company Policies and Regulations.
attempted violation of the Code of Conduct.
Policies are guidelines that regulate every activity
the roles and responsibilities of superiors are: or process in a bank that reflects the general
1. Provide explanations and ask work team management of the Bank's risk appetite for
members to read and understand the Code of these activities, along with their processes and
Conduct. supervision.
2. Ensure that every employee in their work unit
adheres to the Code of Conduct. Company Regulations create legal certainty,
3. Disseminate the Code of Conduct to clarity of rights and obligations for workers and
employees in their work units. employers in implementing employment relations
4. Play an active role in developing employees at the Bank.
and resolving violations of the Code of
Conduct. procedures and products program
5. Report and escalate any suspicions, indications To ensure that the detailed process from the
and/or incidents of violations to the beginning to the end is administered correctly,
competent authorities. BTPN Syariah has developed Product Program and
6. Follow up on every reported violation of Procedures.
the Code of Conduct in accordance with
established procedures. The procedures elaborate the stages of an activity
that must be performed, including who, how,
BTPN Syariah is unwavering in its commitment where, when, and the supervision mechanism, by
to uphold the Code of Conduct as a cornerstone implementing strict four eye-principles, adequate
of implementing the principles of good corporate internal control system, and referring to the
governance. This commitment is reinforced through prevailing policy.
regular socialization efforts aimed at fostering
a sustainable corporate compliance culture that The Product Programs are the structured
embodied the desired attitudes, actions, and regulations as a sharia commercial bank, which
commitments. elaborate product management in a structured
and systematic manner as well as provide the
Any deviation, abuse, negligence, or violation of the details of product type and name, product
Code of Conduct is taken seriously and may result characteristics, product benefits, the costs
in sanctions, whether civil or criminal, in accordance incurred by the Bank, and the Bank’s risks that
with the established policies and procedures at are inherent in the products, product analysis, and
BTPN Syariah, as well as relevant laws and statutory targets set for the products.
provisions. At certain levels, such infractions may
lead to Termination of Employment Relations, with technical instructions
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
or without prior warning. Technical Guidelines are developed, when deemed
necessary, to detail the steps to perform certain
In addition to requiring all employees to sign the processes that are specified in the standard
Code of Conduct, BTPN Syariah mandates a operating procedures in BTPN Syariah.
zero-tolerance approach towards fraud across all
organizational levels. Full commitment to this stance governance structure [GRI 102-18]
is demonstrated through the signing of the Anti- The Governance Structure at BTPN Syariah is
Fraud Declaration & Integrity Pact by all employees. guided by the governance provisions for Sharia
Commercial Banks and Public Companies, which
hierarchy of bank provisions include compliance with the following provisions:
The Hierarchy of Provisions at BTPN Syariah aims 1. Law No.10 of 1998 concerning Amendments to
to organize the Bank's internal regulatory structure Law No.7 of 1992 concerning Banking;
properly and ensure consistent implementation. The 2. Law No. 40 of 2007 dated August 16, 2007
hierarchy of provisions is prepared referring to the concerning Limited Liability Companies, which
provisions relating to GCG for Sharia Commercial has been partially amended by Law No. 6 of
Banks. 2023 concerning the enactment of Government
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implementing good governance
for sustainability
Regulation in Lieu of Law No. 2 of 2022 8. SEOJK No.32/SEOJK.04/2015 dated November
concerning Job Creation into law; 17, 2015 concerning Implementation of Public
3. Law No.21 of 2008 dated July 16, 2008 Company Governance Guidelines;
concerning Sharia Banking; 9. POJK No.16/POJK.03/2022 dated August 30,
4. PBI No.11/33/PBI/2009 dated December 7, 2022 concerning BUS; and
2009 concerning the Implementation of Good 10. POJK No.17 of 2023 dated September 14, 2023
Corporate Governance for Sharia Commercial concerning Implementation of Governance for
Banks and Sharia Business Units (BUS and Commercial Banks.
UUS);
5. SEBI No.12/13/DPbS dated April 30, 2010 A good governance structure is an absolute
concerning the Implementation of Good requirement for the Bank to identify and manage
Corporate Governance for BUS and UUS; risks and ensure that every opportunity and strategic
6. POJK No.33/POJK.04/2014 dated December plan can be realized in a measurable, monitored and
8, 2014 concerning Directors and Board of sustainable manner, both now and in the future.
Commissioners of Issuers or Public Companies;
7. POJK No.21/POJK.04/2015 dated November The governance structure at BTPN Syariah
17, 2015 concerning Implementation of Public consists of Main Organs and Supporting Organs
Company Governance; in accordance with Law number 40 of 2007
concerning Limited Liability Companies.
General Meeting of Shareholders (GMS)
Board of Sharia Supervisory
Board of Directors
Commissioners Board
Audit Committee Risk Management Committee
Risk Oversight Information Technology
Committee Steering Committee
Nomination and Financing Policy
Remuneration Committee
Committee
Assets and Liabilities
Corporate Committee (ALCO)
Governance
Committee (within
the scope of the Business Committee
financial group)
Human Capital Committee
Information Security Management
Systems Committee
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Corporate Governance in the Financial
Group
Secretary Risk
Compliance a. Integrated Risk Management
and General Management b. Integrated Compliance
Counsel c. Integrated Internal Audit
main organs supporting organs
• General Meeting of Shareholders (GMS) 1. Committees at the level of the Board of
• Board of Commissioners Commissioners
• Sharia Supervisory Board a. Audit Committee
• Board of Directors b. Risk Oversight Committee
c. Nomination and Remuneration Committee
d. Governance in Financial Group Committee
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2. Committees at the level of the Board of Directors The task force operates with full support from
a. Assets and Liabilities Committee (ALCO); the Board of Directors, with two members of
b. Business Committee the board actively participating as mentors.
c. Human Capital Committee Their guidance ensures the Sustainability Task
d. Risk Management Committee Force effectively leads and executes the goals
e. Information Technology Steering Committee and programs outlined in the RAKB, tailored to
f. Financing Policy Committee the specific conditions and capabilities at BTPN
g. Information Security Management Systems Syariah.
Committee
3. Availability of Work Units for business duties and responsibilities [GRI 2-13]
development, operations, implementation of Guided by POJK Number 51/POJK.03/2017 dated
risk management and internal control at BTPN July 18, 2017 concerning the Implementation
Syariah. BTPN Syariah Internal Work Units of Sustainable Finance for Financial Services
include the Internal Audit Work Unit (SKAI), Institutions, Issuers and Public Companies, the
Risk Management Work Unit (SKMR), and the Board of Directors determined the duties and
Compliance Work Unit (SKK). responsibilities of the Sustainability Task Force at
4. There are other divisions in BTPN Syariah, BTPN Syariah in 2023, including:
namely Corporate Secretary & General Counsel, • Assisting the Board of Directors in preparing
Corporate Information Security, Corporate & the Sustainable Finance Action Plan (RAKB)
Marketing Communication, Financing Business and Sustainability Report (LK) which must be
(subordinate to Financing Business Planning & approved by the Board of Commissioners;
Support, Mitra Tepat & Project Implementation, • Holding Sustainability Task Force meetings
Financing Business Risk, DAYA and Distribution according to the annual plan;
Region 1- 5), Funding & New Business Team • Partaking in sustainable economic
(supervising Retail & Wholesale Funding, Funding development in the social, environmental,
& New Business Planning & Support and Business and governance aspects at the Bank in
Development), Finance, Treasury & Operation order to improve the quality of life and the
(subordinating Financial Control & Analytics, environment that is beneficial, both for
Treasury & Financial Institution, Operation the Bank itself, the local community, and
Development, QA Funding & Operations, community in general;
Transaction Services and Corporate Services), • Supervising and committing to the
Information Technology, and Human Resources. Implementation of Sustainable Finance in the
5. The Sustainability Task Force, tasked with business activities that are in accordance with
ensuring comprehensive internal coordination the Bank's conditions by using the principles
and supervision of the implementation of stipulated in POJK Number 51/ POJK.03/2017
the Bank's plans in accordance with those dated July 18, 2017.
contained in the Sustainable Finance Action
Plan. members of the sustainability task force
The composition of the Sustainability Task
sustainability task force [OJK E.1, GRI 2-11] Force at BTPN Syariah is carefully curated to
BTPN Syariah is committed to making a tangible include members from various divisions and
contribution to initiatives aimed at improving employees who exhibit a strong commitment to
environmental quality. Our steadfast dedication upholding environmental, social, and governance
lies in faithfully empowering underprivileged and sustainability. This diverse group comprises
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
moderately prosperous customers, thus enhancing individuals from the Corporate & Marketing
their welfare and quality of life in alignment with Communication Division, the DAYA Division,
sustainability objectives. the Financial Planning & Analytics Division,
the Corporate Secretary & General Counsel
In accordance with the Board of Director's Division, Operations Division, Human Capital
commitment outlined in the Sustainable Division, Risk Management Division, Business
Financial Action Plan (RAKB), the establishment Planning, Assurance & Support Division, Business
of a dedicated task force has been officially Development Division, and Compliance Division.
initiated. This was formalized through Directors'
Circular Decree Number 013/CIR/DIR/XI/2020
dated November 23, 2020, approving the
establishment of a Sustainability Task Force at
PT Bank BTPN Syariah Tbk.
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implementing good governance
for sustainability
Each member brings unique backgrounds to the task force's composition, taking into
and expertise to the table, driven by a shared consideration the evolving organizational structure
mission, vision, and profound passion for of the Bank. [GRI 2-12]
advancing the sustainability agenda of the
Bank. The inclusivity of perspectives within sustainability task force meeting [GRI 2-16]
the Sustainability Task Force aims to foster Throughout 2023, the Sustainability Task Force
a collaborative environment conducive to has followed up on the RAKB and carried
generating diverse inputs and innovative ideas, out supervision of the Bank's commitments
thereby supporting the effective implementation discussed at the meeting. Throughout 2022, the
of sustainability strategies. Sustainability Task Force has held 2 (two) internal
coordination meetings. In addition, the Task
BTPN Syariah conducts regular evaluations of the Force also held coordination meetings with the
membership dynamics within the Sustainability Parent Entity and Singapore Regional SMBG, in
Task Force to uphold and promote the ethos of connection with sustainability initiatives within the
sustainability throughout the organization. In 2023, SMBC financial group.
the Board of Directors approved adjustments
2023 Sustainability Task Force Coordination Meeting
No Meeting Date Discussion Topic
• Strengthening the Sustainability Task Force PIC
1 May 9, 2023
• Strengthening the membership of the Sustainability Task Force
2 November 13, 2023 Kick Off for Preparation of the 2023 Sustainability Report
Sustainability Task Force Coordination Meeting with SMBC Financial Group in 2023
No Meeting Date Discussion Topic
Sustainability Meeting Update with SMBC: Sustainability Initiatives towards Zero Emission
1 May 2, 2023
2023
general meeting of shareholders implementation of the 2023 GMS
The General Meeting of Shareholders (GMS) holds BTPN Syariah convened its Annual General
the highest authority within a Limited Liability Meeting of Shareholders (GMS) once in 2023,
Company. This organ possesses rights and authority precisely on April 12, 2023. The execution of this
distinct from those of the Directors and Commissioners, meeting was conducted in strict adherence to the
within the bounds established by Company Law and prescribed procedures and protocols, ensuring
the Articles of Association of BTPN Syariah. The GMS compliance with the Articles of Association
serves as a platform for shareholders to make crucial and relevant regulations. In a commitment to
decisions regarding the bank's policies, adhering uphold equal opportunities for all shareholders
to the provisions of the articles of association and to exercise their rights, BTPN Syariah facilitated
relevant laws and regulations. an electronic GMS (e-GMS) featuring electronic
voting (e-voting) and electronic power of attorney
Every decision made at the GMS is rooted in the (e-proxy).
best interests of the bank and is reached through
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
deliberation to achieve consensus, conducted in The Annual GMS of BTPN Syariah was attended
good faith while considering the bank's interests by all members of the Board of Commissioners,
and ensuring alignment with applicable laws and Sharia Supervisory Board, and Directors, both in
regulations, including those in the Capital Market person and via video teleconference.
sector and the Articles of Association.
BTPN Syariah remains steadfast in its
In accordance with regulatory provisions, the GMS commitment to provide equitable treatment to
does not encroach upon the duties, functions, all shareholders, whether individual or corporate,
and authority of the Board of Commissioners and who participated or were represented at the 2023
Directors. However, this does not diminish the Annual GMS. This commitment is underscored
GMS's authority to exercise its rights in accordance by the provision of comprehensive supporting
with the Articles of Association and applicable documents for the GMS, easily accessible to
laws and regulations. BTPN Syariah upholds the enable shareholders to fully exercise their rights.
rights, responsibilities, and inherent obligations of Key aspects ensuring fairness include:
shareholders in line with the provisions outlined in the • Accessibility to eASY.KSEI Facilities.
Articles of Association.
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• Provision of proxy services available to composition of members of the Board of
Independent Parties free of charge. Commissioners [GRI 2-9][GRI 2-10]
• Adequate time allotted for shareholders to The determination of the Board of Commissioners'
provide power of attorney. composition at BTPN Syariah is meticulously
• Availability of complete, timely, and conducted, considering the bank's complexity and
comprehensive meeting materials to support needs. It is based on banking knowledge, expertise,
informed decision-making. professional experience, and backgrounds aimed at
supporting the effective execution of the board's
Board of Commissioners duties, without any discrimination based on
The Board of Commissioners at BTPN Syariah is gender, ethnicity, race, or religion.
a vital organizational body appointed and ratified
by the General Meeting of Shareholders (GMS), Following the decisions made during the BTPN
with consideration of recommendations from Syariah Annual General Meeting of Shareholders
the Nomination and Remuneration Committee. (GMS) in 2023, 3 members of the Board of
Members of the board must meet the Fit and Commissioners whose terms had expired were
Proper Test requirements set forth by the Financial reappointed with terms extending until the
Services Authority (OJK). Their term of office spans closing of the 2026 Annual GMS, subject to any
3 (three) years and is subject to reappointment. changes that may occur before the end of their
term.
Functioning collectively, the Board of Commissioners
is responsible for conducting general and/or specific Furthermore, a new Independent Commissioner
supervisory functions as outlined in the Articles of was appointed during the same Annual GMS
Association. Additionally, they provide guidance and to bolster the Board of Commissioners' ranks,
counsel to the Board of Directors in managing the serving with a term of office also until the closing
Bank in accordance with Corporate Governance of the 2026 Annual GMS, subject to any potential
principles. It's important to note that decisions made changes.
by the Board of Commissioners are collective and
cannot be made individually by any member. In 2023, changes were made to the Board of
Commissioners' composition at BTPN Syariah
All members of the Board of Commissioners at following the resignation of a member whose term
BTPN Syariah have been carefully selected to fulfill had expired, effective April 12, 2023. Additionally,
the requisite number, composition, criteria, and a new Independent Commissioner was appointed,
independence mandated by applicable regulations, effective April 17, 2023.
ensuring their effectiveness in fulfilling their duties
and responsibilities.
The composition of the Board of Commissioners before the 2023 Annual GMS is as follows:
Financial Services Effective Date
No Name Position Gender
Authority Approval of Office
President/
February 24, 2014
1 Kemal Azis Stamboel Independendent Male May 22, 2014
(KEP-8/D-03/2014)
Commissioner
Independent February 24, 2014
2 Dewie Pelitawati Female May 22, 2014
Commissioner (KEP-9/D-03/2014)
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
August 25, 2022 October 13,
3 Ongki Wanadjati Dana Commissioner Male
(KEP-129/D-03/2022) 2022
July 17, 2019 September 2,
4 Yenny Lim Commissioner Female
(KEP-122/D.03/2019) 2019
The composition of the members of the Board of Commissioners after the closing of 2023 Annual GMS
and the positions as of December 31, 2023 are as follows:
Financial Services Effective Date
No Name Position Gender
Authority Approval of Office
President/Independendent Februari 24 , 2014
1 Kemal Azis Stamboel Male May 22, 2014
Commissioner (KEP-8/D-03/2014)
Independent April 17, 2023
2 Mulya Effendi Siregar Male April 17, 2023
Commissioner (KEPR-19/D,03/2023)
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implementing good governance
for sustainability
Financial Services Effective Date
No Name Position Gender
Authority Approval of Office
Independent February 24, 2014
3 Dewie Pelitawati Female May 22, 2014
Commissioner (KEP-9/D-03/2014)
Ongki Wanadjati August 25, 2022 October 13,
4 Commissioner Male
Dana (KEP-129/D-03/2022) 2022
Currently, the Board of Commissioners at BTPN Syariah consists of 4 (four) people, of which 3 (three)
members of the Board of Commissioners are Independent Commissioners. Regarding the diversity of the
composition of the Board of Commissioners, there is 1 (one) member of the Board of Commissioners who
is female. [GRI 405-1]
All members of the Board of Commissioners at BTPN Syariah have good backgrounds and experience
in the fields of finance, banking and sharia law, accounting, law, compliance, risk management, human
resources, audit and management.
concurrent positions of Board of Commissioners
Until December 31, 2023, the Board of Commissioners at BTPN Syariah did not hold concurrent positions as
members of the Board of Commissioners, Directors and Executive Officers in banking institutions, companies or
other institutions beyond the maximum limit permitted in accordance with the provisions.
Disclosure of Concurrent Positions of the Board of Commissioners as of December 31, 2023
No Name Term of Office Concurrent Positions and Commitments
• Member of the Board of Trustees – WWF Indonesia
1 Kemal Azis Stamboel 2023-2026 • President Commissioner - PT Digital Solusi Pratama
• Member of the Board of Trustees – Padjadjaran University
• Expert Staff to the Board of Directors – Indonesian Banking
Development Institute (LPPI)
2 Mulya Effendi Siregar 2023-2026
• Strategic Advisor – Alami Group
• Independent Commissioner – PT Delameta Bilano
3 Dewie Pelitawati 2023-2026 Audit Committee Member – Padjadjaran University
• Member of the Board of Commissioners – PT BANK BTPN Tbk
Ongki Wanadjati
4 2023-2026 • Independent Commissioner – PT Nusantara Sejahtera Raya Tbk
Dana
(Cinema XXI)
independence of the Board of 1. The Board of Commissioners is obliged to
Commissioners [GRI 2-15][GRI 2-27] ensure the implementation of GCG principles in
The Board of Commissioners at BTPN Syariah every Bank business at all levels or levels of the
carries out its duties and responsibilities organization;
independently.
2. The Board of Commissioners is tasked with
All members of the Board of Commissioners who supervising in the interests of the Bank over
are Independent Commissioners at BTPN Syariah the policies and course of management by
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
have fulfilled the independence requirements as the Board of Directors, providing advice to the
proven by having no financial, management, share Board of Directors, and is responsible for such
ownership and/or family relationships with other supervision, in accordance with the Bank's aims
members of the Board of Commissioners, members and objectives as stipulated in the provisions
of the Board of Directors and/or Controlling of statutory regulations, the Articles of
Shareholders or other relationships. which can Association and the resolutions of the GMS;
naturally affect his ability to act independently.
3. The Board of Commissioners is obliged to carry
out its duties, authority and responsibilities in
duties and responsibilities of the Board of good faith and with the principle of prudence;
Commissioners [GRI 102-23]
Referring to the Board of Commissioners Charter 4. In carrying out supervision, the Board of
at BTPN Syariah, the duties and responsibilities of Commissioners is obliged to direct, monitor
the Board of Commissioners include: and evaluate the implementation of integrated
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governance, risk management and compliance as Council and approval from the OJK. The
well as the Bank's strategic policies in accordance GMS can delegate authority to the Board of
with the provisions of the Legislative Regulations, Commissioners to appoint DPS members;
Articles of Association and GMS Resolutions.
To carry out these duties and responsibilities, 10. In implementing the internal audit function, the
the Board of Commissioners may request the Board of Commissioners is responsible for:
necessary data and information from the a. Ensure that the Board of Directors prepares
Board of Directors; and maintains an adequate, effective and
efficient internal control system;
5. In carrying out supervision, the Board of b. Review the effectiveness and efficiency
Commissioners is prohibited from participating of the internal control system based on
in decision making on the Bank's operational information obtained from SKAI at least
activities, except once every 1 (one) year; and
a. Provision of funds to related parties in c. Appoint an independent quality controller
accordance with the provisions of the (Quality Assurance) from an external party
Financial Services Authority Regulation to conduct a review of SKAI's performance
(POJK) regarding the maximum limit for by considering the recommendations of the
distribution of funds and distribution of large Audit Committee;
funds for Sharia Commercial Banks or in an
amount exceeding the amount that will be 11. The Board of Commissioners is obliged
determined from time to time by the Board of to provide time to carry out duties and
Commissioners; and responsibilities optimally in accordance with
b. Other matters stipulated in the Bank's work guidelines and regulations;
Articles of Association or applicable laws and
regulations. 12. The Board of Commissioners is obliged
to provide time to carry out duties and
6. Decision making by the Board of Commissioners responsibilities optimally in accordance with
is part of the supervisory duties of the Board of work guidelines and regulations;
Commissioners so that it does not negate the
responsibility of the Board of Directors for the 13. The Board of Commissioners carries out the
implementation of Bank management; internal audit function of the parent company
so that the internal audit function of the parent
7. Supervision of Internal and External Audit company Develops the audit scope and carries
Functions: out internal audit activities with adequate
The Board of Commissioners is obliged to coverage at the Bank;
supervise the Directors' follow-up on audit
findings or examinations and recommendations 14. In implementing risk management, the Board
from the Bank's internal audit work unit, of Commissioners must at least
external auditors, OJK supervision results and/ a. Approve the Company's policy and risk
or supervision results from other authorities and management;
institutions; b. Evaluation of the Board of Directors'
responsibilities in implementing risk
8. The Board of Commissioners is obliged to notify management policies;
the OJK no later than 5 (five) working days after c. Evaluate and decide on requests from the
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
the discovery of: Board of Directors relating to transactions
a. Violation of statutory provisions in the fields that require approval from the Board of
of finance, banking and those related to Bank Commissioners;
business activities; and
b. Circumstances or anticipated circumstances 15. Active supervision of the Company's
that could endanger the continuity of the Compliance Function (As explained in the OJK
Bank's business. Regulations that apply to the Compliance
Function), the Board of Commissioners will:
9. The Board of Commissioners is obliged to a. Evaluate the implementation of the Bank's
propose prospective members of the Sharia Compliance Function at least 2 (two) times
Supervisory Board (“DPS”) to the Board a year;
of Directors by taking into account the b. Provide suggestions in order to improve the
recommendations of the Nomination and quality of implementation of the Bank's
Remuneration Committee and then requesting Compliance Function.
recommendations from the Indonesian Ulema
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implementing good governance
for sustainability
c. Based on the above evaluation, the Board realization of duties and responsibilities of
of Commissioners will provide advice to the Board of Commissioners in 2023
the President Director with a copy to During 2023, the Board of Commissioners supported
the Director in charge of the Compliance by a Committee at the same level as the Board of
Function to improve the quality of the Commissioners at BTPN Syariah has carried out
Compliance Function; supervisory responsibilities for the management
and operations of the bank and provided
16. Implementing risk management in the use recommendations and advice to the Board of
of information technology, the Board of Directors and ensured the implementation of GCG
Commissioners will carry out active supervision principles and compliance with Sharia Principles.
as follows:
a. Provide guidance, monitor and evaluate the Specifically, fulfilling the supervisory duties of the
Bank's strategic plans and policies regarding Board of Commissioners in 2023 includes aspects,
the use of Information Technology; including:
b. Evaluate the responsibility of the Board 1. Implementation of Sustainable Finance Actions,
of Directors for implementing the use of including:
Information Technology; a. The Board of Commissioners supports the
implementation of sustainable finance in
17. Approval of the Bank's main policies in line with POJK Number 51/POJK.03/2017
accordance with the policy hierarchy and other and POJK 17 of 2023 concerning the
special policies which include: Implementation of Governance for
a. Financing Policy; Commercial Banks in the context of
b. Policies and procedures for implementing implementing sustainable financial actions
Anti-Money Laundering and Prevention of to make a real and positive contribution
Terrorism Financing; to the stability of the financial system in
c. Risk Management Policy; Indonesia. By granting approval to the
d. Compliance Policy; Board of Directors' policies, the Board
e. Any other policies that may be required by of Commissioners agreed to support
applicable regulations from Bank Indonesia, the Government in realizing sustainable
OJK and other competent authorities. development that is able to maintain
economic stability and is inclusive and
duties and responsibilities of the prioritizes harmony between economic,
President Commissioner social and environmental aspects, as stated
Referring to the Board of Commissioners Charter in the Sustainable Finance Action Plan;
at BTPN Syariah, the duties and responsibilities of b. The Board of Commissioners has reviewed
the President Commissioner are as follows: and approved the Sustainable Financial
1. The position of each member of the Board Action Plan for the 2020-2024 Period to the
of Commissioners, including the President OJK;
Commissioner, is equal; c. The Board of Commissioners has given
2. The task of the President Commissioner is approval for the implementation of
to coordinate the activities of the Board of sustainable initiatives assessed from
Commissioners and ensure that each member environmental, social, economic and
of the Board of Commissioners can express governance aspects as stated in the 2022
their opinions based on sufficient information; financial year Sustainability Report which
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
3. The GMS is chaired by a member of the Board was submitted to stakeholders in 2023;
of Commissioners appointed by the Board of d. The Board of Commissioners together with
Commissioners. In the event that all members the Board of Directors have communicated
of the Board of Commissioners are absent or the implementation of the 2023 RAKB
unable to attend, the GMS will be chaired by a initiatives to Shareholders at the Annual
member of the Board of Directors appointed by General Meeting of Shareholders in 2023.
the Board of Directors;
4. Other provisions refer to the Company's 2. Alignment of Mission and Vision
Articles of Association. In line with the implementation of Good
Corporate Governance Principles, the Board of
Commissioners has reviewed the suitability of
the Vision and Mission with Bank business plans
and initiative every year.
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The alignment of the Bank's Vision and Mission c. The Board of Commissioners gave approval
and Main Values is deemed to remain relevant to the Board of Directors' policy to continue
as stated in the Bank's Business Plan 2023- developing home renovation products in
2025, 2024-2026 and RAKB 2020-2024 (2024 collaboration with the Ministry of Public
Indicators) and has received approval at the Works and Public Housing (PUPR) in 2023,
meeting of the Board of Commissioners and as stated in the Bank's Business Plan.
Board of Directors on November 22 2023. d. The Board of Commissioners supports the
• Mission: Together, we create opportunities Bank's efforts through the Daya Digital
for growth and a more meaningful life. Platform, a platform to increase customers
berarti. engagement and at the discretion of the
• Vision : To be the best Sharia Bank, Board of Directors to continue collaboration
for financial inclusion, making a difference in with universities and the Government in
the lives of millions of Indonesians. Independent Campus Learning Program
• Core Values: PRISMA (MBKM). The bank opens opportunities
for students to play a role in providing
3. Support to the Government, including empowerment through one-on-one
a. In fulfillment of POJK.17.POJK.03/2021 assistance to financing customers. The
which is the Second Amendment to purpose of this assistance is intended to
Financial Services Authority Regulation grow the ability of customers and their
Number 11 POJK.03/2020 concerning families to have a better life so as to
National Economic Stimulus as a create a sustainable relationship between
Countercyclical Policy for the Impact customers and the Bank.
of the Spread of Coronavirus Disease e. The Board of Commissioners supports the
2019, and Financial Services Authority Government's direction regarding work
Regulation Number 48/POJK. 03/2020 health and safety protocols during the
of 2020 Amendments to Financial pandemic in early 2023, where the Board of
Services Authority Regulation Number Directors has implemented a comprehensive
11/POJK.03/2020 concerning National supervision policy for all employees
Economic Stimulus as a Countercyclical regarding work mechanisms that prioritize
Policy Impact of the Spread of Coronavirus work safety at all levels of the organization
Disease 2019, the Board of Commissioners in a coordinated manner through Business
gave approval to the Directors' Policy to Continuity Management assisted by Safety
support the government in continuing and Security Unit, until the endemic status
its policy of providing relaxation of is declared at the end of June 2023.
financing to affected customers through
bank participation in the 2023 National 4. Review of Company Material Control among
Economic Selection Program, as stated in others
the Bank's Business Plan. The Board of Commissioners has conducted a
b. In compliance with Minister of Finance review of the company's material controls which
Regulation (PMK) Number 71/PMK.08/2020 include operational, financial, compliance and the
of 2020 concerning Guarantee Procedures Bank's risk management system, supervision of
The Government through the Guarantee financial performance achievements, integrity
Business Entity Appointed in the Context of financial reports, internal control systems and
of Implementing the National Economic non-financial achievements throughout 2023.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Recovery Program T.E.U. Indonesia,
Ministry of Finance and PMK Number 28/ That Financial Performance is closed with good
PMK.08/2022 Amendment to Minister results and business development shows a
of Finance Regulation Number 71/ positive trend. Achievement of work results is
PMK.08/2020 concerning Procedures marked by the realization of the business plan
for Government Guarantees through in most of the posts in accordance with the
Appointed Guarantee Business Entities in targets that have been set. .
the Context of Implementing the National
Economic Recovery Program, the Board of 5. Fulfillment of Commitments to Shareholders,
Commissioners has provided approval of including
the Board of Directors' policy in approving a. The Board of Commissioners has submitted
BTPN Syariah's participation in providing an accountability report to Shareholders at
financing for MSMEs during 2023, as stated the Annual General Meeting of Shareholders
in the Bank's Business Plan. on April 12, 2023;
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implementing good governance
for sustainability
b. The Board of Commissioners gave addition, the Bank continues to strive to
approval to follow up on the Resolution maintain good values for equal treatment
of the Extraordinary GMS held in 2019 by of shareholders and optimal role of
transferring the third treasury shares to stakeholders.
Material Risk Takers with a distribution date b. Business Plan, Sustainable Financial Action
of January 25, 2023; Plan and Follow-up to GMS Decisions
c. The Board of Commissioners has ensured The Board of Commissioners reviews and
supervision over the fulfillment of the Board approves the Board of Directors' proposal
of Directors' duties and responsibilities for:
in management companies, including • Annual Report for the 2022 financial
fulfilling obligations to Regulators year;
through Information Disclosure regarding • Sustainability Report for the 2022
the presentation of the Annual Report, financial year;
Sustainability Report for the 2022 financial • Bank Business Plan (RBB) and RBB
year, Interim Financial Reports, Annual and Revision for the 2024-2026 Period as
Consolidated Financial Reports through the well as commitment to monitoring the
reporting system and to the public through realization of the RBB in periodic reports
national newspapers and available on to the OJK;
the Bank Website as required for a public • Sustainable Financial Action Plan
company in 2023. (RAKB) 2020-2024 (2024 Indicators) as
d. The Board of Commissioners has given well as commitment to monitoring the
approval for the follow-up to the decision of realization of the Bank's Sustainable
the Annual GMS regarding the appointment Financial Action Plan together with the
of Public Accountants and Public Accounting Board of Directors every year;
Firm Sidharta Widjaja and Rekan (an • Corporate Plan and Revised Corporate
Indonesian partnership and member firm Plan 2022-2031;
of KPMG network of independent members • Update on the 2023 Board of
affiliated with KPMG International Commissioners Charter;
Cooperative as External Auditors, taking • Changes to the Composition
into account the recommendations of the of Committees at the Board of
Audit Committee. Commissioners level in 2023;
e. That the Bank has submitted the Report • Annual Work Plans of Committees at
on the Appointment of Public Accountants the level of the Board of Commissioners,
and Public Accounting Firms for the Audit including the 2023 Annual Audit Plan
of Annual Historical Financial Information submitted at the end of 2022 and the
on 31 December 2023 to the Sharia Banking 2024 Work Plan submitted at the end of
Supervisory Financial Services Authority 2023;
with a copy to the Banking Licensing and • Following up on decisions taken at the
Information Department. Extraordinary GMS 2019 in the context
of the transfer of some Treasury shares
6. Implementation of Good Corporate Governance in early 2023 in the context of providing
Principles, including variable remuneration to members of the
a. The Board of Commissioners has supervised Board of Directors for the Company's
the implementation of good corporate performance.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
governance at BTPN Syariah. Following c. The Board of Commissioners conducted a
more than a decade of implementing study on strengthening the Bank's Organ
GCG principles at BTPN Syariah, the Infrastructure and gave approval to:
implementation of GCG principles is • Board of Commissioners Work Guidelines
accompanied by quality improvements by and Regulations for 2023;
adopting the latest ASEAN SCORECARDS • Performance of Committees at the
which were published in 2023 and gradually Board of Commissioners level in 2023;
continue to improve the quality over time. In • Nomination Process for Candidates
particular, the factors that have improved for New Members of the Board of
in the last three years are the Bank's Commissioners in 2023;
increasingly focused focus on shareholder • Changes in the Composition of
rights, disclosure and transparency as Committee Members at the Board of
well as the responsibilities of the Board of Commissioners level in 2023.
Directors and Board of Commissioners. In
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d. In an effort to improve the quality Board of Commissioners has formulated,
of the implementation of the duties reviewed, provided advice on good
and responsibilities of the Board of internal control measures, monitored
Commissioners, during 2023, the Board the Bank's risks, ensured the availability
of Commissioners has given approval of human resources who are not only
for the implementation of supervisory physically resilient but also ensured the
duties, the mechanism for implementing implementation of good and measurable
corporate meetings of the Board of nomination and remuneration policies.
Commissioners and meetings of the Board at the Bank, the availability of capable
of Commissioners with the Board of information technology devices to support
Directors as well as committee meetings the implementation of the Bank's target
at the level of the Board of Commissioners, completion process in creating a digital
guided by the provisions for implementing ecosystem for the unbanked. Committees
the governance good management and at the level of the Board of Commissioners
timely fulfillment of evaluation reporting by have also assisted the Board of
the Board of Commissioners. Commissioner to monitor Management
has followed up on every audit finding and
7. Supervision of Subsidiaries, including the recommendation from OJK and external
Board of Commissioners supervising auditors and supervised their completion;
the Bank's compliance with compliance b. The Board of Commissioners together
GCG principles and Sharia Principles in with members of Committees at the
Subsidiaries, implementation of good same level as the Board of Commissioners
Risk Management, monitoring Financial provide direction and supervision regarding
and Non-Financial Performance, quality the implementation of business plans
sharia services, as well as supervision over and implementation of good governance
members of the Board of Directors and Bank through visits to branch offices and
Management who carry out supervisory functional offices, guest house, center and
duties at the Subsidiary, PT BTPN Syariah customer. To complete the supervision of the
Ventura in in 2023. visit, the Board of Commissioners submits
a Visit evaluation report accompanied by
8. Fulfillment of Commitments regarding the recommendations and input to the Board of
Implementation of Banking Synergy, including Directors;
the Board of Commissioners supervising the c. In providing the best service for financing
fulfillment of duties and responsibilities within and funding customers, the Board of
the Financial Group with PT BANK BTPN Tbk, Commissioners recommends that the
including receiving the latest information Board of Directors continue to make
through the function of the Corporate improvements to the Bank's internal
Governance Committee regarding the policies and procedures in supporting the
implementation of banking synergy in 2023. The Bank's business activities, including Internet
Corporate Governance Committee is tasked Banking and Mobile Service policies.Banking
with monitoring to ensure that internal control for funding customers whose permits
is implemented and integrated within the will be received in 2022 as well as various
financial group in a prudent and transparent development program policies for financing
manner, fulfilling the principles of governance customers;;
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
as a Conventional Commercial Bank, Sharia d. The Board of Commissioners evaluates the
Commercial Bank and as a Public Company. Bank's compliance function. The monitoring
of which is carried out periodically and
9. Compliance with Sharia Principles submitted to the President Director
In carrying out its supervisory duties, the Board with a copy to the Compliance Director.
of Commissioners periodically coordinates During 2023, the Compliance culture
with the Sharia Supervisory Board to align were implemented well, reflected in the
strategic supervision in accordance with Sharia fulfillment of the prudential level ratio that
Principles. was well maintained, with no significant
fines from regulators, and all compliance
10. Directions and Recommendations of the Board risk profile parameters show positive
of Commissioners, among others values, with the Bank understanding the
a. The Board of Commissioners is assisted importance of careful attention when it
by a committee at the same level The comes to new activities;
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implementing good governance
for sustainability
e. In terms of strengthening human capital, systems and risk management, reporting
the Board of Commissioners provides and information disclosure, compliance,
advice to ensure that the Board of Directors corporate governance, as well as providing
carries out long-term quality development recommendations to the Board of Directors
of human resources, honing internal talents, regarding policy steps deemed necessary
and in terms of presenting transparency, to be taken while still paying attention to
the Board of Commissioners has ensured applicable legal provisions.
that the Board of Directors maintains
integrity in financial reports, internal control
As per the decision made in 2023 during the General Meeting of Shareholders,
the Board of Commissioners has been granted power and authority from the
Shareholders. They have since implemented various actions, such as:
1. Appointing Public Accountant and Public Accounting Firm Sidharta Widjaja and
Rekan (an Indonesian partnership and member firm of KPMG network of independent
members affiliated with KPMG International Cooperative) as External Auditor to audit
BTPN Syariah's books and records for the financial year ending on December 31, 2023.
The Board of Commissioners has also determined the amount of honorarium and other
conditions for appointing the Public Accountant and Public Accounting Firm, taking into
account recommendations from BTPN Syariah's Audit Committee.
2. Additionally, they have decided on Remuneration for members of the Board of Directors
and members of the Sharia Supervisory Board in 2023 through a Nomination and
Remuneration Committee Meeting. The distribution between members of the Board
of Directors and members of the Sharia Supervisory Board was also determined,
with consideration given to recommendations from the Bank's Nomination and
Remuneration Committee when determining the total amount and distribution of
Remuneration.
Board of Commissioners Nomination Process [GRI 2-10]
The process flow for appointing and appointing members of the Board of Commissioners as regulated in
the Guidelines and Working Rules of the Nomination and Remuneration Committee at BTPN Syariah is as
follows:
SELECTION &
SUGGESTION DECISION
RECOMMENDATION
The selection process by the The Board of Commissioners Notification and Information
Proposed candidates for Nomination and Remuneration proposes to the GMS candidates
OJK approval for
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Disclosure regarding changes in the
members of the Board Committee includes: for members of the Board of composition of members of the Board
applications for candidates
of Commissioners, from 1. Analyze candidate Commissioners, taking into account of Commissioners, to OJK/IDX/ and
for members of the Board
Shareholders/Board of competencies and the recommendations from the other related agencies, including
of Commissioners
Commissioners background Nomination and Remuneration to the public, and inclusion on the
2. Interview (if required) Bank's website
Committee
Submission of proposals for Submission of
recommendations from GMS decision regarding
candidates for the Board
of Commissioners, to the
Submission of FnPT the Nomination and the composition of
Nomination and Remuneration process to OJK (*) Remuneration Committee to members of the Board of
the Board of Commissioners Commissioners
Committee
(*) Submission of FnPT to OJK for members of the Board of Commissioners, can be carried out after the GMS.
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performance assessment of the Board of Commissioners
The procedures for implementing the Board of Commissioners Assessment at BTPN Syariah are as stated
in the Nomination and Remuneration Committee's Charter, taking into account the Articles of Association
and the Bank's internal policies.
Performance assessment is carried out by self-assessment every year to assess the performance of the
Board of Commissioners in a collegial manner.
criteria for implementing the performance assessment of the Board of Commissioners
The assessment criteria for the individual performance of each member of the Board of Commissioners
(individual performance assessment) at BTPN Syariah refers to various considerations, including:
1. Implementation of Good Corporate Governance (GCG) in every Bank business,
2. Supervision of the implementation of the duties and responsibilities of the Board of Directors;
3. Implementation of the Bank's overall strategy;
4. Oversight of the Bank's overall strategy;
5. Supervision of Risk Management activities in each area (risk management activities) and
implementation of good corporate governance principles.
Sharia Supervisory Board
The Sharia Supervisory Board at BTPN Syariah is a crucial bank organ, appointed and ratified through the
GMS. This process involves considering recommendations from both the National Sharia Council (DSN)
of the Indonesian Ulema Council (MUI) and the Nomination and Remuneration Committee. Additionally,
members are required to pass the Fit and Proper Test administered by the OJK.
Operating at a level equivalent to the Board of Commissioners, the Sharia Supervisory Board, known as
DPS, holds responsibilities such as advising and providing suggestions to the Board of Directors.
Moreover, its role extends to supervising bank activities to ensure alignment with Sharia Principles. DPS
functions as an independent body, recommended by DSN MUI, specifically entrusted with overseeing the
implementation of DSN fatwas within Sharia Financial Institutions.
All members of the Sharia Supervisory Board at BTPN Syariah are carefully selected to fulfill specified
criteria regarding number, composition, and independence, as outlined by applicable regulations.
composition of the Sharia Supervisory Board
The Sharia Supervisory Board (or DPS) at BTPN Syariah is composed of 2 members, namely 1 Chair
and one Member. The Chairman of DPS is tasked with coordinating the implementation of DPS duties
and ensuring that all DPS members have access to necessary information to fulfill their responsibilities
effectively. Throughout their supervisory tasks, DPS ensures optimal execution of their duties and
responsibilities.
Following the decision made during the BTPN Syariah Annual GMS held in 2023, all DPS members, whose
terms had expired, has been reappointed with term of office. This decision is made with consideration for
any potential changes that may arise before the end of their term of office.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The composition of DPS members at BTPN Syariah as of December 31, 2023 is as follows:
Name of the Sharia BI/OJK Approval Date of Effective
No Position Gender
Supervisory Board Date Appointment Date
Chairman of the
June 13, 2017
1. H. Ikhwan Abidin, MA Sharia Supervisory Male March 6, 2017 June 13, 2017
(SR-25/PB.13/2017)
Board
Member of the
May 2, 2017
2. H. Muhamad Faiz, MA Sharia Supervisory Male March 6, 2017 May 2, 2017
(SR-23/PB.13/2017)
Board
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implementing good governance
for sustainability
concurrent positions of Sharia Supervisory Board
As of December 31, 2023, the positions and other commitments (concurrent positions) of members of the
Sharia Supervisory Board do not exceed the maximum limit permitted in accordance with the provisions.
Positions and other commitments of the Sharia Supervisory Board per December 31, 2023:
Name of the Sharia Term of Office
No Other positions and commitments
Supervisory Board at BTPN Syariah
• DPS Chairman – PT Bank Syariah Bukopin
• DPS Chairman - PT Bahana Arta Ventura
1 H. Ikhwan Abidin, MA 2023-2026 • DPS Chairman – PT Radana Bhaskara Finance
• DPS Member – PT Asanusa Asset Management
• Postgraduate Lecturer - Institut Ilmu Al Quran
• DPS Chairman – Sharia Business Unit PT Bank Permata Tbk
• DPS Chairman – PT Indomobil Finance Indonesia (IMFI) Syariah
• DPS Member – Sharia Business Unit PT Bank Tabungan Negara
(Persero) Tbk
• Deputy Caretaker - PP Darul Rohman
2 H. Muhamad Faiz, MA 2023-2026
• Vice Secretary - PP Darul Rohman
• Vice Chairman - Lembaga Bahtsul Masail at PBNU
• Plenary Member - DSN MUI
• Sharia Chief - PBNU
• Chairman - MUI DKI Jakarta
duties and responsibilities of the Sharia Supervisory Board
Referring to the Charter of the Sharia Supervisory Board at BTPN Syariah, the duties and responsibilities
of the Sharia Supervisory Board include:
1. Carry out duties and responsibilities in accordance with the principles of good corporate governance;
2. Providing advice and suggestions to the Board of Directors and supervising the Bank's activities so
that they comply with Sharia Principles;
3. Assess and ensure compliance with Sharia Principles for operational guidelines and products/services
issued by the Bank;
4. Supervise the Bank's new product development process to comply with the fatwa of the National
Sharia Council (DSN) – Indonesian Ulema Council (MUI);
5. Request a fatwa from DSN – MUI for new Bank products for which there is no fatwa;
6. Conduct regular reviews on the fulfillment of Sharia Principles on the mechanisms for collecting funds
and channeling funds as well as Bank services;
7. Providing socialization of sharia principles to employees to increase employee understanding of sharia
principles;
8. Request data and information related to sharia aspects through the Compliance Work Unit in the
context of carrying out their duties;
9. DPS is obliged to submit a DPS Supervision Results Report on a semi-annual basis to OJK and DSN-
MUI no later than 2 (two) months after the semester period in question ends;
10. In carrying out its duties and responsibilities, DPS also coordinates with the Board of Commissioners
and Directors;
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
11. DPS is obliged to provide sufficient time to carry out its duties and responsibilities optimally.
realization of the implementation of duties and responsibilities of the Sharia Supervisory
Board in 2023
Throughout 2023, all DPS members at BTPN Syariah have carried out supervisory duties in providing
advice and suggestions to the Board of Directors as expressed through DPS Opinions and Approvals.
Sharia Supervisory Board Opinions and Approvals in 2023
No. Number DPS Opinions & Approvals 2023
1. 154/DPS/ODP/I/2023 Ujrah Tiering for Mitra Tepat Working Capital Financing
2 155/DPS/ODP/I/2023 OJK findings related to Sharia Principles of Financing
3 156/DPS/ODP/II/2023 Payment Services Using QRIS in Mobile Banking
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Sharia Supervisory Board Opinions and Approvals in 2023
No. Number DPS Opinions & Approvals 2023
4 157/DPS/ODP/II/2023 Financing for non-Muslim customers for religious goods businesses.
5 158/DPS/ODP/II/2023 Basic Sharia Banking Training Materials for CO
6 159/DPS/ODP/III/2023 Updates to DPS Charter
7 160/DPS/ODP/III/2023 Update on Corporate Governance Policy Version 5.1
8 161/DPS/ODP/IV/2023 Deposit On Call (DOC) Products
9 162/DPS/ODP/VI/2023 Changes to the Tepat Savings Plan Product Agreement
Submission of Wow Syariah Closing GL Fund Balances to become Social Funds/
10 163/DPS/ODP/VI/2023
TBDSP.
11 164/DPS/ODP/VI/2023 Financing Policy Update
12 165/DPS/ODP/VI/2023 Banking Synergy between PT Bank BTPN Syariah Tbk and PT BANK BTPN Tbk
13 166/DPS/ODP/VI/2023 Male Group Financing Product Development Plan
14 167/DPS/ODP/VII/2023 Murabahah Price Determination
15 168/DPS/ODP/X/2023 BTPNS Banking Synergy with BTPNS Ventura
Data Exchange Agreement on the Implementation of Anti Fraud, APU PPT and
16 169/DPS/ODP/XI/2023
PPSMPM between BTPN Syariah and BTPN
17 170/DPS/ODP/XI/2023 Update on MT Tepat Financing PP version 2.0
Repayment Program for Financing for Customers Who Pass Away & Compensation
18 171/DPS/ODP/XII/2023
for Spouses of Deceased Customers
19 172/DPS/ODP/XII/2023 Insurance Program Update for TTR Mudharabah Agreement Customers
20 173/DPS/ODP/XII/2023 PP Tepat Deposit Update
independence of the Sharia Supervisory Board
The Sharia Supervisory Board has carried out its duties and responsibilities independently. All members of
the Sharia Supervisory Board have no financial, management, share ownership, and/or family relationships
with other members of the Sharia Supervisory Board, Board of Commissioners, members of the Board of
Directors, and/or Controlling Shareholders. The Sharia Supervisory Board at BTPN Syariah states that it
remains independent.
Sharia Supervisory Board nomination process
The process flow for appointing and appointing members of the Sharia Supervisory Board as regulated in
the Nomination and Remuneration Committee Charter at BTPN Syariah is as follows:
SELECTION &
SUGGESTION DECISION
RECOMMENDATION
The selection process by the The Board of Commissioners Notification and Information
Proposed candidates for proposes to the GMS candidates Disclosure regarding changes in the
members of the Board of Nomination and Remuneration OJK approval for applications
Committee includes: for candidates for members of for members of the Board of composition of members of the Board
Commissioners, Sharia Commissioners, Sharia Supervisory of Commissioners, Sharia Supervisory
Supervisory Board and 1. Analyze candidate the Board of Commissioners, Board and Board of Directors to BI/
competencies and Sharia Supervisory Board & Board and Board if Directors taking
Directors from Shareholders/ OJK/IDX/ and other related agencies,
background Board of Directors into account the recommendations
Directors/Board of including to the public, and inclusion
2. Interview (if required) from the Nomination and on the Bank's website
Commissioners Remuneration Committee
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Submission of proposal of Submission of GMS decision regarding the
candidates of the Sharia recommendations from composition of members of the
Submission of FnPT the Nomination and Board of Commissioners, Sharia
Supervisory Board to the
Nomination and Remuneration process to OJK (*) Remuneration Committee to Supervisory Board and Board
Committee the Board of Commissioners of directors
* Submission of FnPT to OJK for members of the Board of Commissioners, Sharia Supervisory Board and Directors can be carried out after the GMS;
* Proposal of FnPT for Sharia Supervisory Board after obtaining recommendation from National Sharia Council
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implementing good governance
for sustainability
Sharia Supervisory Board performance assessment
At BTPN Syariah, the evaluation of Sharia Supervisory Board performance adheres to predefined criteria,
aligning with their duties, responsibilities, regulatory mandates, the Bank's Articles of Association, and
internal policies.
The DPS performance assessment is conducted through an annual self-evaluation process, fostering a
collegial approach to evaluating DPS performance.
The primary objective of this self-assessment is to furnish recommendations to the Board of
Commissioners for the re-appointment of DPS members. It also serves as a basis for refining the DPS
remuneration structure and enhancing the overall effectiveness of DPS performance.
Sharia Supervisory Board performance assessment criteria
The assessment criteria for the individual performance of each DPS member (individual performance
assessment) at BTPN Syariah refers to various considerations, including:
1. Supervision of the implementation of the duties and responsibilities of the Board of Directors in
accordance with Sharia Principles and;
2. Good Corporate Governance in every Bank business.
Board of Directors
The Board of Directors, a crucial governing body of the Bank, is appointed and confirmed during the
General Meeting of Shareholders (GMS), considering recommendations put forth by the Nomination
and Remuneration Committee. Directors are required to successfully undergo the Fit and Proper Test
administered by the OJK. Their term of office at BTPN Syariah spans three years, with the possibility of
reappointment.
Empowered and fully accountable, the Board of Directors is entrusted with the comprehensive
management of the bank, safeguarding its interests both internally and externally, in alignment with the
bank's objectives as delineated in its Articles of Association. Furthermore, they serve as the bank's legal
representatives as stipulated in the Articles of Association.
Each member of the Board of Directors at BTPN Syariah adheres to the prescribed regulations regarding
their number, composition, criteria, and independence, ensuring compliance with applicable standards.
composition of the Board of Directors [GRI 2-9]
The determination of the Board of Directors' composition is meticulously tailored to accommodate
the bank's complexity and requirements. At BTPN Syariah, the composition is meticulously crafted
to encompass a blend of banking and Sharia banking knowledge, professional expertise, and diverse
backgrounds, all aimed at facilitating the effective discharge of the Board's duties, with no discrimination
based on gender, ethnicity, race, or religion.
Following the resolutions of the BTPN Syariah Annual General Meeting of Shareholders (GMS) convened
in 2023, 4 (four) Directors whose terms had expired were reappointed, serving until the conclusion of the
2026 Annual GMS, subject to any alterations that may transpire before the term's conclusion.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Moreover, during the same Annual GMS, a new Female Director was appointed, reinforcing the Board's
diversity and expertise. This appointment extends until the conclusion of the 2026 Annual GMS, with
provisions for any adjustments that may arise during the tenure.
In 2023, alterations were made to the Board of Directors' composition at BTPN Syariah following the
resignation of a Director whose term had expired and the subsequent appointment of a new Director.
These changes came into effect on April 12, 2023.
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The composition of the Board of Directors before the 2023 Annual GMS is as follows:
Board of Directors BI/OJK Approval Date of
Position Gender Effective Date
Name Date Appointment
President April 3, 2020
Hadi Wibowo Male April 16, 2020 April 16, 2020
Director (KEP-4/D.03/2020)
Compliance
Director and August 22, 2017
Arief Ismail Male March 6, 2017 August 22, 2017
Corporate (KEP-69/D.03/2017)
Secretary
M. Gatot Adhi February 24, 2014
Director Male May 20, 2014 May 22, 2014
Prasetyo (KEP-16/D.03/2014)
May 20, 2020
Fachmy Achmad Director Male April 16, 2020 May 27, 2020
(KEP-58/D.03/2020)
April 16, 2020
Dwiyono Bayu February 26, 2021
Director Male (reappointment April 21, 2021
Winantio (KEP-32/D.03/2021)
date April 21, 2021)
The composition of the members of the Board of Directors after the Closing of 2023 Annual GMS and per
December 31, 2023 are as follows:
Board of Directors Date of
Position Gender BI/OJK Approval Date Effective Date
Name Appointment
President April 3, 2020
Hadi Wibowo Male April 16, 2020 April 16, 2020
Director (KEP-4/D.03/2020)
Compliance
Director and August 22, 2017
Arief Ismail Male March 6, 2017 August 22, 2017
Corporate (KEP-69/D.03/2017)
Secretary
May 20, 2020
Fachmy Achmad Director Male April 16, 2020 May 27, 2020
(KEP-58/D.03/2020)
April 16, 2020
Dwiyono Bayu February 26, 2021
Director Male (reappointment April 21, 2021
Winantio (KEP-32/D.03/2021)
date April 21, 2021)
March 10, 2023
Dewi Nuzulianti Director Female April 12, 2023 April 12, 2023
(KEPR-2/D.03/2023)
The number of the Board of Directors at BTPN Syariah is 5 (five) people, of which 1 (one) is a Female
Director. [GRI 405-1]
All members of the BTPN Syariah Board of Directors have fulfilled the number, composition, criteria and
independence in accordance with applicable regulations.
positions and other commitments of members of the Board of Directors
Term of Office
Board of Directors Name Other positions and commitments
at BTPN Syariah
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Hadi Wibowo 2023-2026 Chairperson of the Social Committee - ASBISINDO
• Member of the Indonesian Sharia Accounting Standards Board
Fachmy Achmad 2023-2026 – Indonesian Accountants Association
• President Commissioner of PT BTPN Syariah Ventura
• Member - Banking Compliance Director Communication
Forum (FKDKP)
Arief Ismail 2023-2026
• Member – Indonesia Corporate Secretary Association
• Member – Association of Indonesian Issuers
Dwiyono Bayu Winantio 2023-2026 Is not a member of any Association
Dewi Nuzulianti 2023-2026 Is not a member of any Association
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implementing good governance
for sustainability
duties and responsibilities of the Board of d. Carried out by parties who do not hold
Directors [GRI 2-13] structural positions at the Bank, and
Based on the Board of Directors Charter at BTPN e. Carried out by parties who do not have
Syariah, the duties and responsibilities of the the authority to make Bank operational
Board of Directors include: decisions.
1. The Board of Directors is fully responsible
for the implementation of the Bank's 10. In managing data and information related to
management. the Bank, Directors are required to:
a. Have and provide accurate, relevant and
2. The Board of Directors is obliged to manage timely data and information, including to
the Bank in accordance with its authority and the Board of Commissioners; and
responsibilities as regulated in the Articles b. Carry out data and information
of Association and applicable laws and management in accordance with good
regulations. governance at the Bank and statutory
provisions.
3. The Board of Directors is obliged to implement
the principles of Good Corporate Governance 11. In order to support the effective
Policy in every Bank business activity at all implementation of its duties and
levels of the organization. responsibilities, the Board of Directors may
form committees.
4. The Board of Directors is obliged to follow up
on all audit findings and recommendations If a committee is formed, the Board
from the Internal Audit Work Unit (SKAI), of Directors is obliged to evaluate the
Sharia Supervisory Board (DPS), External performance of the committee at the end of
Auditor, OJK/BI supervision results and/or each financial year.
supervision results from other authorities.
12. In carrying out the Internal Audit function, the
5. In order to implement the principles of Good Board of Directors is responsible for:
Corporate Governance Policy, the Board of a. Develop an internal control framework to
Directors is at least obliged to form. identify, measure, monitor and control all
a. Internal Audit Work Unit. risks faced by the bank.
b. Risk Management Work Unit. b. Ensure that SKAI obtains information
c. Risk Management Committee. regarding ongoing developments, project
d. Compliance Work Unit. initiatives, products and operational
changes as well as risks that have been
6. The Board of Directors is obliged to hold an identified and anticipated.
annual GMS and other GMS as regulated c. Ensure appropriate corrective action has
in statutory regulations and the Articles of been taken.
Association.
13. Members of the Board of Directors are not
7. The Board of Directors is obliged to be authorized to represent the Bank if:
accountable for fulfilling its obligations to a. There is a case in court between the Bank
Shareholders through the GMS. and the member of the Board of Directors
concerned; and
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
8. The Board of Directors is obliged to disclose b. The member of the Board of Directors
to employees regarding the Bank's strategic concerned has interests that conflict with
internal policies in the field of personnel. the interests of the Bank.
9. The Board of Directors are prohibited from 14. In the event that there are circumstances as
using individual advisors and/or professional referred to in point (3.13), those entitled to
services as consultants unless they meet the represent the Bank are:
following requirements: a. Other members of the Board of Directors
a. Special projects. who do not have a conflict of interest with
b. Based on a clear contract, which at least the Bank.
includes the scope of work, responsibilities b. The Board of Commissioners in the event
and work period as well as costs. that all members of the Board of Directors
c. Consultants are independent parties and have a conflict of interest with the Bank or
have the qualifications to work on special
projects as referred to above.
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c. Other parties appointed by the GMS in the (2024 Indicators) and has received approval
event that all members of the Board of at the Board of Directors and Board of
Directors or Board of Commissioners have a Commissioners meeting on November 22 2023.
conflict of interest with the Bank. • Mission : Together, we create opportunities
for growth and a more meaningful life.
functions of the President Director • Vision : To be the best Sharia Bank, for
Without prejudice to the rights of the Board financial inclusion, making a difference in
of Directors as regulated in the Articles of the lives of millions of Indonesians.
Association and other applicable provisions, the • Core Values : PRISMA
President Director has the authority to:
1. Coordinate the activities of the Board of 3. Support to the Government, among others
Directors and ensure that the division of tasks a. In fulfillment of POJK.17.POJK.03/2021
between the Directors runs effectively. which is the Second Amendment to the
2. Arrange meeting schedules and determine Financial Services Authority Regulation
agendas that are the responsibility and Number 11/POJK.03/2020 concerning
priorities of the Board of Directors. National Economic Stimulus as a
3. Determine meeting invitations. Countercyclical Policy on the Impact
4. Ensure the adequacy and availability of of the Spread of the 2019 Coronavirus
information required for decision making. Disease, and Financial Services Authority
5. Determine the Board of Directors' decision in Regulation Number 48/POJK.03/2020 in
the event of a deadlock. 2020.
Amendments to Financial Services
realization of the implementation of Authority Regulation Number 11/
duties and responsibilities of the Board of POJK.03/2020 concerning National
Directors in 2023 Economic Stimulus as a Countercyclical
1. Fulfillment of Commitments for Implementing Policy for the Impact of the Spread of
Sustainable Financial Actions, among others the 2019 Coronavirus Disease, the Board
a. There are representatives of the Board of of Directors supports the Government by
Directors who carry out direct supervision continuing the policy of providing financing
over the implementation of sustainable relaxation to affected customers through
financial actions at BTPN Syariah; the Bank's participation in the Program
b. The Board of Directors has prepared, National Economic Election in 2023;
approved and submitted a Sustainable b. In compliance with the Minister of Finance
Financial Action Plan for the 2020-2024 Regulation (PMK) Number 71/PMK.08/2020
Period to the OJK; of 2020 concerning Procedures for
c. The Board of Directors has ensured Government Guarantees through Appointed
that the implementation of sustainable Guarantee Business Entities in the Context
initiatives is assessed from environmental, of Implementing the National Economic
social, economic and governance aspects Recovery Program T.E.U. Indonesia,
as stated in the 2022 financial year Ministry of Finance and PMK Number 28/
Sustainability Report which was submitted PMK.08/2022 Amendment to Regulation
to stakeholders in 2023; of the Minister of Finance Number 71/
d. The Board of Directors has communicated PMK.08/2020 concerning Procedures
the implementation of the 2023 RAKB for Government Guarantees through
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
initiatives to Shareholders at the Annual Guarantee Business Entities Appointed in
General Meeting of Shareholders in 2023; the Context of Implementing the National
Economic Recovery Program, the Board of
2. Alignment of Mission and Vision Directors has given approval BTPN Syariah's
In line with the implementation of Good participation in providing financing for
Corporate Governance Principles, the Board MSMEs during 2023;
of Directors of BTPN Syariah has reviewed the c. The Board of Directors has agreed to continue
suitability of the Mission and Vision with the developing home renovation products in
Bank's business plans and initiatives every year. collaboration with the Ministry of Public
Works and Public Housing (PUPR) in 2023;
That the alignment of the Bank's Mission and d. The Board of Directors has approved
Vision and Main Values is considered to remain the Daya Digital Platform, a platform
relevant as stated in the Bank's Business Plan to increase customer engagement and
2023-2025, 2024-2026 and RAKB 2020-2024 continue collaboration with universities
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implementing good governance
for sustainability
and the Government in the Independent on the MSIB Batch 6 Program with
Campus Learning Program (MBKM). The an even larger quota, namely 2,024
bank opens opportunities for students students, which will run in the 2024
to play a role in providing empowerment semester.
through one-on-one assistance to financing g. Development of collaboration with the
customers. The purpose of this assistance Ministry of Education and Culture with the
is intended to grow the ability of customers theme "Optimization and Innovation of
and their families to have a better life so as Talent for the Company's Future Through
to create a sustainable relationship between the Independent Campus Internship
customers and the Bank; Program" on 9-10 October 2023. This
e. In line with the Government's direction event is a strategic and innovative
regarding work health and safety discussion platform between the company
protocols during the pandemic in early and the Directorate General of Higher
2023, the Board of Directors has approved Education - Ministry of Education, Culture,
comprehensive supervision of all employees Research and Technology to formulate
over work mechanisms that prioritize work collaborations that suit the company's
safety at all levels of the organization in needs and desires as well as to explore
a coordinated manner through Business more deeply the integration of the
Continuity Management assisted by the Independent Campus Internship Program
Safety and Security Unit, until the endemic into the company ecosystem in order
status is declared at the end of June 2023; to produce maximum impact and meet
f. Collaboration with the Ministry of the need for quality talent and initiate
Education, Culture, Research and innovation.
Technology (Kemendikbudristek) h. Exploring cooperation with the Coordinating
• In line with the fulfillment of POJK Ministry for Economic Affairs of the Republic
No.76/ POJK.07/2016 concerning of Indonesia regarding the "Exploration
Increasing Financial Literacy and of Collaborative Pre-Employment Card
Inclusion in the Financial Services Empowerment Program" in January
Sector to expand and improve customer 2023, followed by a strategic discussion
services, especially for financing "Discussion of Collaborative Exploration of
customers to gain financial literacy. The Community Economic Empowerment and
Board of Directors has given approval Entrepreneurship Program" on April 13 2023.
for collaboration with the Ministry of i. Exploring collaboration between BTPN
Education and Culture in organizing Syariah and KNEKS regarding the Free Halal
the Certified Independent Study and Certification Companion Training Program
Internship Program (MSIB), which is (SEHATI) for Micro and Small Business
one of the programs of the Independent Actors on 13 September 2023 which aims
Learning Campus (MBKM) policy, in to implement halal certification companion
terms of funding internships for 100 training for students and mentors involved
Batch 3 students in semester 2 of 2022. in the Bestee Program, especially in Batch-
• Based on the results of the evaluation 5, semester 2 of 2023l. This collaboration
regarding the implementation of the is carried out to improve service and
Batch 3 internship program in 2022 engagement with BTPN Syariah financing
which went well, the MBKM Ministry customers, especially those in the food
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
of Education Buristek re-trusted BTPN and beverage business type so that their
Syariah to increase the number of student products receive official halal certification.
quotas in Batch 4 in semester 1 of 2023 to j. Exploring collaboration between BTPN
539 people, which was then successfully Syariah and the Ministry of Social Affairs
fulfilled by 524 students. on the topic "Exploring Collaborative
• In the next batch in semester 2 of 2023, MSME Empowerment Programs" in
namely Batch 5, BTPN Syariah succeeded February 2023.
in continuing collaboration with MBKM
Kemendikbudristek to increase the quota A complete explanation of BTPN Syariah's
number by 1,510 students which was then programs and policies can be found in the
fulfilled by 1,125 students. Financial Performance, Business Review and
• At the end of 2023, the MBKM Ministry DAYA Program presentation in this 2023
of Education and Culture and BTPN Annual Report.
Syariah collaborated again and agreed
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4. Fulfillment of Commitments to Shareholders, f. The Board of Directors communicates
among others the Consolidated Financial Report, Bank
a. The Board of Directors has followed up on Business Plan and Corporate Plan to the
the 2019 Extraordinary GMS Decision by Parent Entity within the Financial Group
transferring the third treasury shares to throughout 2023;
Material Risk Takers with a distribution date
of January 25 2023; 5. Implementation of Good Corporate Governance
b. The Board of Directors has submitted an Principles, among others:
accountability report to Shareholders at the a. The Board of Directors has ensured the
Annual General Meeting of Shareholders on implementation of good GCG principles at
April 12, 2023; all organizational levels in the Bank.
c. The Board of Directors has carried out the
Annual Public Expose on October 26, 2023; To strengthen the implementation of
d. The Board of Directors has followed up on GCG principles, the Board of Directors
the Decisions of the 2023 Annual General has established policies based on the
Meeting of Shareholders, including: implementation of Financial Services
• Carry out dividend distribution based on Authority Regulation (POJK) Number
the performance of the financial year 17 of 2023 concerning Public Company
ending 31 December 2022 based on the Governance, complementing the
approval of the 2023 Annual GMS with a implementation of regulatory provisions
payment date of 12 May 2023. related to good GCG implementation,
The distribution of dividends aims including Bank Indonesia Regulation Number
to uphold the rights of shareholders 11/33/PBI/2009 concerning Implementation
and continuously increase the trust of Good Corporate Governance for Sharia
of shareholders and investors in the Commercial Banks and Sharia Business
results of the development of a healthy Units and POJK No 21/POJK.04/2015
sharia banking industry in BTPN concerning Implementation of Public
Syariah. Company Governance Guidelines.
• Carry out the appointment of Public
Accountants and Public Accounting In line with the footsteps of implementing
Firm Siddharta Widjaja and Rekan GCG principles at BTPN Syariah for more
(an Indonesian partnership and than a decade, the implementation of
member firm of KPMG network of GCG principles is accompanied by quality
independent members affiliated with improvements by adopting the latest ASEAN
KPMG International Cooperative as SCORECARDS which were published in
External Auditors, taking into account 2023 and gradually continue to improve the
the recommendations of the Audit quality from time to time. In particular, the
Committee and approval of the Board of factors that have improved in the last three
Commissioners. years are the Bank's increasingly focused
• The Bank has submitted the Report on focus on shareholder rights, disclosure and
the Appointment of Public Accountants transparency as well as the responsibilities
and Public Accounting Firms for the of the Board of Directors and Board of
Audit of Annual Historical Financial Commissioners. In addition, the Bank
Information on 31 December 2023 to the continues to strive to maintain good values
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Sharia Banking Supervisory Financial for equal treatment of shareholders and
Services Authority with a copy to the optimal role of stakeholders.
Banking Licensing and Information b. The Board of Directors has implemented
Department; sustainable finance in line with POJK
• Set Aside net profit as mandatory Number 51/POJK.03/2017 and POJK 17
reserves of 2023 concerning the Implementation
• Report changes to the composition of Governance for Commercial Banks in
of members of the Board of Directors the context of implementing sustainable
and Board of Commissioners in 2023 in financial actions to make a real and positive
accordance with provisions contribution to the stability of the financial
system in Indonesia. Through the policies
e. The Board of Directors has submitted of the Board of Directors, BTPN Syariah
Information Disclosure and Reports in a continues to support the Government in
timely manner throughout 2023; realizing sustainable development that is
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implementing good governance
for sustainability
able to maintain economic stability and is g. The Board of Directors has implemented
inclusive and prioritizes harmony between POJK 16 of 2022 regarding Banking
economic, social and environmental aspects. synergies in collaboration with BTPN as the
c. The Board of Directors has ensured that Parent Entity as outlined in 10 cooperation
the Bank's duties and responsibilities agreements;
and obligations to Regulators are fulfilled, h. The Board of Directors has followed up on
through Information Disclosure regarding audit findings and recommendations from
the presentation of the Annual Report, the Bank's internal audit work unit, external
Sustainability Report, Interim Financial auditors, recommendations from the
Report, Annual and Consolidated Financial Financial Services Authority supervision;
Report through the regulatory and public i. The Board of Directors has ensured that
reporting systems, as well as being available the Bank's soundness level is maintained
on the Bank's Website as required for a public and the implementation of a Compliance
company and sharia commercial bank; culture which is reflected in the fulfillment
d. The Board of Directors, supported by a of a well-maintained prudential ratio, there
Committee at the same level as the Board are no significant fines from regulators and
of Directors, has conducted a review of the the compliance risk profile parameters show
company's material control, which includes positive values;
the areas of operations, finance, compliance j. The Board of Directors prioritizes the
and the Bank's risk management system, implementation of a culture of compliance,
internal control system, human resource including the implementation of anti-
development, business plan development, money laundering and preventing terrorist
formulation of strategic initiatives in financing through (APU/CFT) and anti-
business competition, maturity and fraud;
technological readiness. information,
financing policies; 6. Fulfillment of Commitments for Bank Business
e. The Board of Directors has conducted studies Development and to Customers, among others
and given approval, including: a. The Board of Directors has optimized
• Annual Report for the 2022 financial year; opportunities to make various breakthroughs
• Sustainability Report for the 2022 financial by utilizing technology for good and building
year; the aspirations of the Sharia Digital
• Bank Business Plan (RBB) and RBB Ecosystem for Mass Market through its
Revision for the 2024-2026 Period as Subsidiary, PT BTPN Syariah Ventura. This
well as commitment to monitoring the aspirational development aims to adapt to
realization of the RBB in periodic reports the changing needs of customers, ensure
to the OJK; that there is an increase in the welfare of
• Sustainable Financial Action Plan (RAKB) pre/moderately prosperous customers, as
2020-2024 (2024 Indicators) as well as well as having the opportunity to serve more
commitment to monitoring the realization customers in a sustainable manner;
of the Bank's Sustainable Financial b. In providing the best service for financing
Action Plan together with the Board of customers, the Board of Directors prepares
Commissioners every year; various development program policies,
• Corporate Plan and Revised Corporate ensures the availability of infrastructure
Plan 2022-2031; development programs, develops service
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
• Update on the 2023 Board of Directors features according to the needs of
Charter; customers and the surrounding community,
• Changes to the Composition of is equipped with programs for implementing
Committees at the Board of Directors financial literacy education programs, new
level in 2023; footprints, and ongoing assistance and
• Implementation of GCG Self- empowerment. carried out by the Bank to
Assessment in 2023; present people who think positively in carrying
f. The Board of Directors has submitted an out business continuity and social life.
accountability report on the performance of
the financial year ending 31 December 2022 Further explanation regarding the
to Shareholders through holding an Annual customer sharing program can be found
General Meeting of Shareholders on 12 April in the Business Review in this 2023 Annual
2023 and an Annual Public Expose on 26 Report
October 2023;
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c. In line with the key strategic initiative to to financing customers spread across
expand and improve customer service and regions. in Indonesia, which directly
increase customer engagement, especially increases the skills and business abilities
for financing customers to obtain halal of customers and their families;
certification, in 2023 the Board of Directors d. The presence of the Subsidiary, BTPN
has given approval for collaboration Syariah Ventura, which has been formed
between BTPN Syariah and KNEKS in and is expected to accelerate the
providing training to accompany halal realization of a sharia digital ecosystem
certification for a total of 29 students more precisely and efficiently through
interns and 20 mentors who will accompany collaboration with strategic partners who
financing customers so they can obtain halal have the right digital competence and a
certification by self-declaration. shared vision.
d. In providing the best service for funding
customers, the Board of Directors has 8. Supervision of Subsidiaries, among others
given approval to make improvements to a. The Board of Directors supervises
internal policies and procedures, including Subsidiaries regarding the implementation
improvements to the Internet Banking and of GCG principles, Sharia Principles and
Mobile Banking Service features which have compliance, implementation of Risk
been active since 2022; Management, monitoring of Financial and
e. In providing the best service for corporate Non-Financial Performance, quality sharia
customers, BTPN Syariah has provided services and timely reporting;
funding distribution to multi-finance b. Representing BTPN Syariah as controlling
companies that have similar goals in line shareholder in BTPN Syariah Ventura,
with BTPN Syariah's sustainability goals; • The Board of Directors has given
approval to the Decisions taken at the
7. Fulfillment of Commitments to the Community, Annual General Meeting of Shareholders
among others and Extraordinary Shareholder Meeting
a. The Board of Directors approves of BTPN Syariah Ventura in 2023;
development programs for communities • The Board of Directors has given
that have the potential to be further approval to strengthen the composition
developed in terms of entrepreneurship, of the Board of Directors and Board
health and the environment as well as of Commissioners at BTPN Syariah
helping to provide access to new markets Ventura through changes to the
both online and offline through customer composition of the Board of Directors
assistance programs through empowerment and Board of Commissioners at the
training on digital marketing literacy so that Annual General Meeting of Shareholders
the products produced by customers can and Extraordinary General Meeting of
have high competitiveness with other local Shareholders in 2023;
products in the hope that this can increase • The Board of Directors supervises the
their income capacity; fulfillment of the duties and responsibilities
b. The Board of Directors has approved the of Bank Executive Officers who receive
use of the Poverty Probability Index (PPI management and supervision duties at
issued by Innovation for Poverty Action BTPN Syariah Ventura;
which is specific to the user country) to • The Board of Directors has ensured the
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
measure the social performance of the conformity of the Bank's Business Plan
Bank's financing customers. Several things and Sustainable Financial Action Plan
that are measured include improvements with the Business Plan and Sustainable
in the education of customers' children, Financial Action Plan of BTPN Syariah
improvements in toilets, reductions in Ventura;
household carbon emissions as indicated by
the shift to the use of firewood for cooking; 9. Fulfillment of Commitments to Stakeholders,
c. Through the Board of Directors' policy to among others
continue collaboration with universities a. The Board of Directors has carried
and the Government in the Independent out the 2023 Annual Public Expose on
Campus Learning Program (MBKM), the company's financial performance
opportunities are opened for students as an effort to improve the quality of
to play a role in providing empowerment communication with shareholders and
activities and one-on-one assistance investors;
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implementing good governance
for sustainability
b. The Board of Directors has implemented f. The Board of Directors approved the
information disclosure and submitted completion of the treasury system
regular mandatory and incidental reports development which aims to improve the
to Regulators and the Public through control process and support liquidity
Regulatory reporting media and the management;
Company Website in 2023;
11. Fulfillment of Commitments on the
10. Fulfillment of Commitments on Strengthening Implementation of Banking Synergies, among
Bank Infrastructure, among others others
a. The Board of Directors has conducted a a. The Board of Directors has approved the
review of the Bank's infrastructure in the formation of a Work Unit to supervise
form of updating and refining the Bank's Banking Synergy Monitoring at BTPN Syariah
main policies, operational policies and and the Implementation of Governance within
internal procedures by taking into account the financial group in coordination with BTPN
the review of risk management, compliance, and BTPN Syariah Ventura;
law and information security and applicable b. The Board of Directors carries out
regulations; monitoring of the implementation of
b. The Board of Directors approved the Banking Synergy through the continuation
implementation of Office Network of the Cooperation Agreement with BTPN
optimization during 2023; and BTPN Syariah Ventura during 2023
c. The Board of Directors has approved c. Representatives of the Board of Directors
improvements to the empowerment are present at regular banking synergy
platform that provides customers with monitoring coordination meetings and
access to knowledge and access to a governance coordination meetings with the
larger market to improve the quality of Parent Entity in 2023
customer empowerment. This digital d. The Board of Directors has communicated
platform also provides opportunities for the implementation of banking synergy
employees and other stakeholders to on a semi-annual basis to the Board of
participate in providing real support in Commissioners in 2023;
various forms to productive pre-financial e. The Board of Directors has reported the
inclusion customers; implementation of Banking Synergy during
d. The Board of Directors agreed to continue 2023 to the Regulator;
implementing Operational Excellence by
digitizing and automating operational 12. Fulfillment of Commitments to Employees,
processes and other supporting functions, among others
centralizing processes, exploring and a. The Board of Directors continues the policy
evaluating the Bank's operational work of strengthening human resources and the
processes so as to create more effective and organization at all levels during 2023;
efficient processes with better quality. The b. The Board of Directors has approved policies
automation process includes, among others, for developing the quality of long-term
RPA for reconciliation needs, the use of human resources, honing internal talents
chatbots for the needs of response service and preparing career paths, providing
centers or other work units, apart from that, scholarships and long-term benefits,
the automation process with H2H will also insurance and health facilities in 2023;
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
be carried out for registration and insurance c. The Board of Directors has approved the
claims processes; improvement of human resource competency
e. The Board of Directors approved and follow-up efforts for its development,
strengthening the Bank's information including those related to competency in
technology through a policy of developing the field of risk management for employees
and modernizing data warehouse according to their field of duties as regulated
infrastructure and data analytic platforms in the provisions for implementing risk
to support accurate decision making management for sharia commercial banks;
and reporting, increasing DC and DRC d. The Board of Directors has approved
capabilities and information system performance bonuses and employee salary
security capacity. adjustments as well as the provision of a
long term compensation program for Senior
Employees in 2023;
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e. The Board of Directors establishes a policy g. The Board of Directors has established
of no employee reductions during 2023; policies to improve the recruitment process
f. The Board of Directors has established to fulfill employees better and faster, develop
a working mechanism for a hybrid work capabilities through talent management and
system without compromising the timely learning systems and strengthen talents in
fulfillment of key performance initiatives in non-TUR businesses in 2023.
2023.
Independence of the Board of Directors
The Board of Directors at BTPN Syariah stated that they remained independent. The President Director
is from a party who is independent of the Controlling Shareholders (PSP). All members of the Board of
Directors at BTPN Syariah have no financial, management, share ownership and/or family relationships
with controlling shareholders, members of the Board of Commissioners and/or members of the Board of
Directors and financial relationships and/or share ownership relationships with Sharia Commercial Banks.
Board of Directors nomination process [GRI 102-28]
The process flow for appointing members of the Board of Directors is as follows:
SELECTION &
SUGGESTION DECISION
RECOMMENDATION
The selection process by the The Board of Commissioners Notification and Information
Proposed candidates for Nomination and Remuneration proposes to the GMS candidates Disclosure regarding changes in
members of the Board of Committee includes: OJK approval for applications for members of the Board if the composition of members of the
Directors from Shareholders/ 1. Analyze candidate for candidates for members of Directors taking into account Board of Directors to OJK/IDX and
Board of Directors/Board of competencies and the Board of Directors the recommendations from the other related agencies, including
Commissioners background Nomination and Remuneration to the public, and inclusion on the
Bank's website
2. Interview (if required) Committee
Submission of
Submission of proposal of recommendations from GMS
candidates of the Board of Submission of FnPT the Nomination and GMS decision regarding the
Directors to the Nomination and process to OJK (*) Remuneration Committee to composition of members of the
Remuneration Committee the Board of Commissioners Board of Directors
(*) Submission of FnPT to OJK for members of the Directors can be carried out after the GMS;
Board of Directors Performance Assessment
Procedures for Implementing the Board of Directors Performance Assessments
The procedures for implementing the Board of Directors Assessment at BTPN Syariah are as stated in the
Nomination and Remuneration Committee's Work Guidelines and Regulations, taking into account the
Articles of Association and the Bank's internal policies. Performance assessment is carried out by self-
assessment every year to assess the performance of the Board of Directors in a collegial manner.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The purpose of the Self-Assessment on the performance of members of the Board of Directors is
to serve as a basis for consideration for the Nomination and Remuneration Committee in providing
recommendations to the Board of Commissioners to re-appoint members of the Board of Directors and
as a consideration for preparing the remuneration structure for the Board of Directors and increasing the
effectiveness of the Board of Directors' performance;
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implementing good governance
for sustainability
criteria for implementing the Board of Directors' performance assessment
The assessment criteria for the individual performance of each member of the Board of Directors
(individual performance assessment) at BTPN Syariah refers to various considerations and includes at
least:
1. Implementation of the Bank's overall strategy.
2. Monitoring the Bank's overall strategy.
3. Monitoring risk management in each area (risk management activities) and implementing the
principles of good corporate governance.
criteria for performance assessment of the Board of Directors in the social and
environmental sectors related to sustainability governance [GRI 2-18]
Aligned with the POJK regulation Number 51/POJK.03/2017 concerning the Implementation of
Sustainable Finance for Financial Services Institutions, Issuers, and Public Companies, and with the
objective of fostering sustainable development conducive to economic stability and inclusivity within
the national economic system, the criteria for assessing the Directors' Performance encompass the
attainment of balance among economic, social, and environmental dimensions.
In support of Sustainability Governance, the Board of Directors at BTPN Syariah has devised policies
aimed at enhancing competency across all levels pertinent to Sustainable Financial Actions. Furthermore,
adjustments have been made to the bank's Internal Policies, including the formulation of environmental
management and sustainability policies, with the Board holding responsibility for ensuring the
implementation of the Sustainable Finance Action Plan.
Adhering to Sharia principles, the Board of Directors has taken measures to refrain from financing
customers engaged in environmentally harmful businesses or activities incompatible with Sharia principles,
as outlined in the BTPN Syariah Policy.
BTPN Syariah's commitment to maintaining bank performance in tandem with economic, social, and
environmental considerations is explicitly outlined in the 2022 Sustainability Report, meticulously prepared
and reviewed by the Board of Directors and subsequently approved by the Board of Commissioners.
Board of Directors performance evaluation
1. The Board of Directors is obliged to review the management performance carried out by the Board of
Directors during the financial year and report it once a year.
2. As part of the performance evaluation, the Board of Directors must ensure that the composition and
qualifications of the Board of Directors are met.
3. The Board of Directors Performance Evaluation Report is reported to Shareholders at the GMS and
included in the Annual Report.
4. Evaluation of the performance of members of the Board of Directors is carried out by the Nomination
and Remuneration Committee based on input from the President Director.
5. The results of the performance evaluation of members of the Board of Directors become guidelines in
determining the nomination and remuneration of the relevant members of the Board of Directors.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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bank organs capacity development in 2023 [GRI 2-17]
The Board of Directors and the Board of Commissioners
No Description Member Date Location
1 FGD Finance Direktorat Board of Directors January 10, 2023 Jakarta
Workshop BCM Collaboration "Readiness BCM Team February 2-4,
2 Board of Directors Jakarta
2023” 2023
3 Training ISO27001 Awareness Board of Directors February 8, 2023 Jakarta
Workshop of Indonesia Corporate Secretary Association
4 Board of Directors March 14, 2023 Jakarta
(ICSA)
Leadership for System Change: Delivering Social Impact
5 Board of Directors March 18-25, 2023 Jakarta
at Scale (Harvard Kennedy School)
6 Fintech Policy Forum 2023 Board of Directors May 16, 2023 Jakarta
Refreshment Mandatory - PIndependent learning
(APU PPT, Compliance, Anti Fraud Management,
Handling Consumer Complaints, Consumer Protection,
7 Board of Directors May 25, 2023 Jakarta
Basic Sharia Banking Training, Information Security
Awareness, Entertainment & Gifts, Risk Awareness,
and Code of Conduct)
8 Economic Outlook Update Board of Directors June 6, 2023 Jakarta
9 Introduction Leaders Program Board of Directors June 14, 2023 Jakarta
10 Townhall within SMBC Financial Group Board of Directors August 8, 2023 Jakarta
Get to Know More About the Regulations on the P2SK
11 Law in the Context of Strengthening the Non-Bank Board of Directors August 10, 2023 Jakarta
Financial Industry (IKNB)
The Corporate Governance Officer’s Role in Driving
12 Board of Directors October 12, 2023 Jakarta
Digital Resilience
Refreshment Executive, Certification for Treasury Dealer November 27,
13 Board of Directors Jakarta
Competency 2023
14 Townhall within SMBC Financial Group Board of Directors December 8, 2023 Jakarta
Board of
15 Fintech Policy Forum 2023 May 16, 2023 Jakarta
Commissioners
Board of
16 Economic Outlook Update June 6, 2023 Jakarta
Commissioners
Board of
17 Townhall within SMBC Financial Group August 8, 2023 Jakarta
Commissioners
Board of September 12,
18 Risk Management Refreshment Program for Executives Jakarta
Commissioners 2023
Board of December 7-8, Denpasar-
19 Risk Beyond 2023
Commissioners 2023 Bali
Board of
20 Townhall within SMBC Financial Group December 8, 2023 Jakarta
Commissioners
Independent Party
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
No Description Member Date Location
Level 4 Certificate Refreshment in Banking Risk
1 Independent Party October 30, 2023 Jakarta
Management
2 Risk Beyond 2023 Independent Party December 7-8, 2023 Denpasar, Bali
Sharia Supervisory Board
No Description Member Date Location
Pra-Ijtima'Sanawi Workshop (Annual Meeting) of Sharia Supervisory
1 September 4, 2023 Jakarta
Sharia Supervisory Board in Sharia Banks Board
Ijtima' Sanawi (Annual Meeting) of Sharia Sharia Supervisory
2 October 13-14, 2023 Jakarta
Supervisory Board Board
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implementing good governance
for sustainability
supporting organs evaluating the planning and implementation of
internal and external audits as well as monitoring
Committees at the Level of the Board of the follow-up to the results audit in order to
Commissioners assess the adequacy of internal control including
To facilitate the effective execution of duties the adequacy of the financial reporting process
and responsibilities while adhering to the and provide an independent professional opinion
principles of good corporate governance, the to the Board of Commissioners regarding the
Board of Commissioners has established several implementation of the audit process and the
committees at its level, including: company's internal control and other matters
1. Audit Committee submitted by the Board of Directors to the Board of
2. Risk Oversight Committee Commissioners, as well as identifying matters that
3. Nomination and Remuneration Committee require the attention of the Board Commissioner.
Audit Committee More detailed provisions regarding the duties
The establishment of the Audit Committee at and responsibilities of the BTPN Syariah Audit
BTPN Syariah is guided by a comprehensive Committee are contained in Audit Committee
framework of regulations, including Bank Charter published on the Bank's Website.
Indonesia Regulation (PBI) Number 11/33/2009
dated December 7, 2009 regarding the Risk Oversight Committee
Implementation of Good Corporate Governance in The establishment of the Risk Oversight
Sharia Commercial Banks and Sharia Business Units, Committee at BTPN Syariah is guided by a
Bank Indonesia Circular Letter Number 12/13/DPbS comprehensive regulatory framework, including
dated April 30, 2010 regarding the Implementation PBI Number 11/33/2009 dated December 7,
of GCG in Sharia Commercial Banks and Sharia 2009 regarding the Implementation of Good
Business Units, POJK Number 55/POJK.04/2015 Corporate Governance in Sharia Commercial
dated December 29, 2015 concerning the Formation Banks and Sharia Business Units, Bank Indonesia
and Working Guidelines of the Audit Committee, Circular Letter Number 12/13/DPbS dated April
POJK Number 16/POJK.03/2022 dated August 30, 30, 2010 regarding the Implementation of GCG
2022 regarding Sharia Commercial Banks, POJK in Sharia Commercial Banks and Sharia Business
Number 17 Year 2023 dated September 14, 2023 Units, SEOJK Number 10/SEOJK.03/2014 dated
regarding the Implementation of Good Corporate June 11, 2014 regarding the Assessment of the
Governance in Commercial Banks, and other Soundness Level of Sharia Commercial Banks
prevailing regulations.[GRI 2-27] and Sharia Business Units, POJK Number 16/
POJK.03/2022 dated August 30, 2022 regarding
The composition of the Audit Committee is Sharia Commercial Banks, POJK Number 17 Year
thoughtfully crafted, considering the bank's specific 2023 dated September 14, 2023 regarding the
needs and intricacies, as well as the diverse expertise, Implementation of Good Corporate Governance
knowledge, professional experience, and educational in Commercial Banks, and other prevailing
backgrounds necessary to support the Board of regulations. [GRI 2-27]
Commissioners' duties. The determination of the
committee's size is tailored to the company's The composition of the Risk Oversight Committee
circumstances, ensuring an appropriate balance. is thoughtfully curated to meet the specific needs
and complexity of the bank, encompassing a
In 2023, there was a single change in the diverse array of expertise, knowledge, professional
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
composition of the Audit Committee members experience, and educational backgrounds essential
at BTPN Syariah, stemming from adjustments for supporting the Board of Commissioners'
in the Board of Commissioners' composition. duties. The determination of the committee's
The alterations were approved by the Board of size is tailored to suit the company's unique
Commissioners on July 18, 2023, and promptly circumstances, ensuring an optimal balance.
disclosed to regulators and made public on the
Bank's website on July 21, 2023, in accordance with In 2023, there was a single change in the
transparency and disclosure requirements. composition of the Risk Oversight Committee
members at BTPN Syariah, prompted by
duties and responsibilities of the Audit adjustments in the composition of the Board of
Committee Commissioners. These changes were duly approved
Duties and Responsibilities of the Audit by the Board of Commissioners on July 18, 2023,
Committee based on the latest Audit Committee and promptly disseminated via the Bank's website
CharterNumber 02/PedomanKerja/CSGC/XI/2023 on July 21, 2023, in accordance with transparency
dated November 3, 2023, include monitoring and and disclosure requirements.
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duties and responsibilities of the risk composition. These changes were duly approved
oversight committee by the Board of Commissioners on July 18, 2023,
Duties and Responsibilities of the Risk Oversight and promptly communicated through the Bank's
Committee based on the latest Risk Oversight website on July 21, 2023, in accordance with
Committee Charter Number 04/PedomanKerja/ transparency and disclosure requirements.
RM/XII/2023 dated December 8, 2023, include
providing independent professional opinions duties and responsibilities of the nomination
to the Board of Commissioners regarding the and remuneration committee
management of risks in the Bank and other Duties and Responsibilities of the Nomination and
matters submitted by the Board of Directors to Remuneration Committee based on the latest
the Board of Commissioners as well as identifying Nomination and Remuneration Committee Charter
matters that require the attention of the Board Number 03/PedomanKerja/CSGC/XII/2023
of Commissioners and require the Committee's dated December 28, 2023, including providing
assistance. independent professional opinions to the Board
of Commissioners regarding the nomination and
More detailed provisions regarding the duties and remuneration policies taken by the Bank and other
responsibilities of the BTPN Syariah Risk Oversight matters submitted by the Board of Directors to
Committee are contained in the Risk Oversight the Board of Commissioners as well as identifying
Committee Charter published on the Bank's matters that require the attention of the Board of
Website. Commissioners.
nomination and remuneration committee More detailed provisions regarding the duties and
The establishment of the Nomination and responsibilities of the BTPN Syariah Nomination
Remuneration Committee at BTPN Syariah and Remuneration Committee are contained in the
adheres to a comprehensive regulatory framework, Nomination and Remuneration Committee Charter
including PBI Number 11/33/2009 dated December published on the Bank's Website.
7, 2009 regarding the Implementation of Good
Corporate Governance in Sharia Commercial sustainable financial risk management
Banks and Sharia Business Units, Bank Indonesia [OJK E.3, GRI F52]
Circular Letter Number 12/113/DPbS dated April Risk management implementation at BTPN
30, 2010 regarding the Implementation of Good Syariah is primarily guided by POJK Number 65/
Corporate Governance in Sharia Commercial POJK.03/2016 dated 28 December 2016, which
Banks and Sharia Business Units, POJK Number outlines four key pillars:
34/POJK.04/2014 dated December 8, 2014 1. Active oversight by the Board of Commissioners,
regarding the Nomination and Remuneration Directors, and Sharia Supervisory Board.
Committee of Listed or Public Companies, POJK 2. Establishment of robust risk management
Number 16/POJK.03/2022 dated August 30, policies, procedures, and risk limits.
2022 regarding Sharia Commercial Banks, POJK 3. Implementation of effective processes for
Number 17 Year 2023 dated September 14, risk identification, measurement, monitoring,
2023 regarding the Implementation of Good and control, along with comprehensive risk
Corporate Governance in Commercial Banks, management information systems.
and other prevailing regulations. 4. Implementation of a comprehensive internal
control system to ensure adequacy.
The composition of the Nomination and
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Remuneration Committee is meticulously crafted Additionally, BTPN Syariah's risk management
to meet the specific needs and intricacies of practices are informed by documents from the
the bank, encompassing a diverse range of Basel Committee on Banking Supervision.
expertise, knowledge, professional experience, and
educational backgrounds crucial for supporting the Of particular note, BTPN Syariah enhances its
Board of Commissioners' duties. The determination resilience through compliance with POJK Number
of the committee's size is based on thoughtful 51/POJK.03/2017, focusing on sustainable finance
consideration and aligned with the company's implementation for financial services institutions,
unique circumstances. issuers, and public companies. A crucial aspect of
this strategy involves assessing and understanding
In 2023, there was a single change in the the environmental, social, and governance risk
composition of the Nomination and Remuneration exposure within the bank's portfolio, contributing
Committee members at BTPN Syariah, prompted to the development of a sustainable financial
by adjustments in the Board of Commissioners' strategy and an effective control framework.
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implementing good governance
for sustainability
risk management structure
The implementation structure of BTPN Syariah risk management is as follows::
Information-based decision returns
supported by a comprehensive database of
multiple activity points
S G
Deploy secure
and trustworthy Properly governed
environment for all end-to-end activities
stakeholder relevant to the latest
dynamics
Security Governance
Adherence to latest • Develop unique risk
applicable standards Compliance Risk management culture
and regulation with Manager & establish proper risk
strong collaboration management process
with regulators • Integrate risk and
opportunity analysis into
C R
strategy-setting and
planning
Through the risk management system, BTPN Syariah identifies, measures, monitors and controls 10 types
of risk, namely: credit risk, market risk, liquidity risk, operational risk, strategic risk, reputation risk, legal
risk, compliance risk, investment risk, and return risk.
The implementation of social and environmental risk management principles also becomes a concern
of the Bank. One of them is that the products and activities issued must pay attention to social and
environmental issues as stated in the Bank's Products and Activities Policy. In addition, in financing
distribution, the Bank requires the environmental risk considerations.
In order to monitor the impact of deteriorating macroeconomic conditions on portfolio sound, profitability,
liquidity, and capital resilience, BTPN Syariah conducted an integrated stress test.
As part of the best risk management, BTPN Syariah has established the regulations related to Process,
Risk & Control, and Risk Grading Matrix which aim to identify and measure the potential operational risk
in every work unit’s activities. BTPN Syariah is committed to ensuring the continuity of operational and
business activities. BTPN Syariah has established a Business Continuity Management and Contingency
Funding Plan in the event of an emergency at the Bank.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
environmental and social risks in launching new products and providing financing [GRI 2-24]
BTPN Syariah is committed to implementing the approach or principle of prevention, by prioritizing
preventive actions for every potential occurrence of each identified risk. Therefore, BTPN Syariah conducts
the governance and analyzes the risk & loss events that have occurred, using the Operational Risk
Management System (ORMS) as a learning tool so that similar conditions do not recur. [GRI 2-25]
The risk management is carried out thoroughly, covering all aspects of risk management as required by
OJK and Bank Indonesia in the banking sector including but not limited to aspects of operational risk. In
terms of risk management and prevention in this operational area, BTPN Syariah always performs the risk
mitigation in every new product design and launch. [OJK F.27]
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bank policy in supporting the environment, social and governance in making bank
products
The Bank's Product and Activity Policy states that in making Bank Products that will be offered to
customers, pay attention to at least the following:
1. Conformity of Bank Products between the needs and capabilities of customers;
2. Social and environmental issues, by paying attention to efforts to preserve the environment, such as
managing environmental risks for businesses carried out by customers, including the disposal of waste
or the obligation to reduce other related pollution.
bank policy in supporting the environment, social and governance in financing
distribution
In terms of financing, BTPN Syariah is steadfast in ensuring that the funding provided does not contribute
to activities with adverse environmental impacts. This commitment is enshrined in the Bank's financing
policies and guidelines, which explicitly prohibit financing activities that harm the environment.
Moreover, the company guidelines for Tepat Sharia Financing emphasize the Bank's dedication to
prioritizing and harmonizing economic, social, and environmental interests in every financing distribution.
These policies and procedures serve as the bedrock for implementing Sustainable Finance practices within
the Bank.
In alignment with Sharia principles, BTPN Syariah has established an Exclusion List to guide financing
decisions. This list prohibits financing for businesses that:
1. Contravene Sharia principles as outlined in the attached SOP for Group Sharia Financing.
2. Conflict with applicable laws and regulations.
3. Involve prospective customers listed as suspected terrorists, terrorist organizations, and/or those
financing the proliferation of weapons of mass destruction.
Furthermore, to mitigate risks effectively, the Bank's business focus centers on serving productive
inclusion customers through collateral-free financing. BTPN Syariah prioritizes the principle of preventing
problematic financing risks through an alternative approach, notably the "know your customer" method.
This approach involves thorough customer understanding, including regular Assistance meetings facilitated
by Community Officers (CO) in the field. [OJK F.28]
By adopting this approach, BTPN Syariah can genuinely understand its customers, ensuring the quality
of financing while fostering positive changes in their lives. This includes improved financial management,
increased business profitability, heightened health consciousness, and active participation in environmental
protection efforts.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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implementing good governance
for sustainability
internal control system
BTPN Syariah implements an internal control framework with a layered defense approach (Three Lines of
Defense).
Risk Oversight Committee and Audit Committee
Board of Directors
1st Line of Defence 2nd Line of Defence 3rd Line of Defence
Internal Audit Work Unit
Line Management Control Risk Management
(SKAI)
Quality Assurance
Compliance
(QA)
1. First Line of Defense
Internal control function (Quality Assurance) supports Risk Taking Units to uphold discipline in risk
control practices.
BTPN Syariah has established a systematic and quantifiable first line of defense through the CARE
(Champion of Assurance for Risk Enterprise) Program. This initiative aims to construct a robust risk
management framework and internal control system. The CARE team is entrusted with identifying,
comprehending, and monitoring Inherent Risk Indicators, Risk Control Self-Assessment (RCSA), Loss
Event Data (LED), Risk Appetite, and Risk Tolerance across all bank units. Additionally, CARE ensures
the adequacy, suitability, and enforcement of policies and procedures, along with monitoring limits and
authority within work units. They are also responsible for overseeing the availability of Contingency
Plans for emergency situations. Moreover, CARE actively engages in discussions and knowledge-sharing
sessions with the Risk Management Unit (RMU) and the Internal Risk Forum to address risk exposures,
control mechanisms, action plans, and collaborates on enhancing risk indicators, auditor findings, and
Quality Assurance outcomes.
2. Second Line of Defense
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
The Risk Management Work Unit (SKMR), in conjunction with the Compliance Work Unit (SKK), refines
and upholds risk management methodologies, ensures the sufficiency of risk mitigation strategies,
policies, and procedures, establishes risk limits, and facilitates overall risk management coordination.
SKK ensures alignment of all BTPN Syariah activities with external and internal regulations, including
adherence to Sharia principles.
3. Third Line of Defense
The Internal Audit function operates independently to ensure proper management of inherent risks,
thereby ensuring residual risks align with the Bank's agreed risk tolerance and appetite. The results of
this oversight are reported to the Board of Directors and Board of Commissioners, and subsequent
actions on audit findings are monitored to enhance performance and uphold BTPN Syariah's health
rating.
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fraud prevention [GRI 205-2]
BTPN Syariah maintains an unwavering commitment to prevent all forms of irregularities, violations,
and fraud, whether originating from internal or external sources, to mitigate potential financial losses or
reputation risks.
The Bank has established and continuously enhances an effective fraud control system. This system guides
BTPN Syariah in the implementation of measures for prevention, detection, investigation, reporting,
and sanctions related to fraud incidents. Additionally, it includes mechanisms for monitoring, evaluating,
and following up on such incidents. In fostering a culture of awareness regarding fraud prevention,
BTPN Syariah conducts ongoing Anti-Fraud and Whistleblowing Channel awareness initiatives. These
efforts include comprehensive training sessions delivered through various mediums such as in-class
and online training, email and video communications, and the display of informative posters within the
Bank's premises. Employees are required to understand and endorse the Company's Code of Conducts,
Integrity Pact, and Anti-Fraud Declaration. Furthermore, moral guidance through tausyiah by the Sharia
Supervisory Board and Ulama figures is provided to all employees. The Bank also extends awareness
efforts to customers and third parties (vendors) through educational materials during Know Your
Customer processes and approval of cooperation agreements. By the end of 2023, all BTPN Syariah
employees have participated in anti-fraud training.
BTPN Syariah implements various measures to oversee and manage human resources, including the
recognition and monitoring of employee character and behavior through the "Know Your Employee"
approach. This includes rotation systems, transfers, mandatory leaves, and regular coaching and
counseling sessions. The Bank conducts periodic and surprise audits, providing channels for reporting
suspected irregularities or fraud violations.
Furthermore, BTPN Syariah enforces a stringent policy to deter fraud perpetrators, maintaining a zero-
tolerance stance towards such actions. Any confirmed instances of fraud, regardless of scale, are met with
severe and decisive sanctions, ranging from administrative penalties to termination of employment and
reporting to authorities for further legal action.
whistleblowing system management [GRI 2-26]
As part of its robust fraud prevention policy and commitment to taking decisive action against fraud,
BTPN Syariah has established a Whistleblowing System to facilitate the reporting of suspected fraudulent
activities by employees. This system provides a secure and confidential channel for employees who wish to
submit reports or information about suspected fraud, ensuring their anonymity and offering guaranteed
protection for whistleblowers.
BTPN Syariah offers multiple reporting avenues, including email, QR Code (allowing reporters to make
reports via a QR Code link), written letters, and telephone, to ensure easy access for all employees
or reporters. Reports with valid initial evidence of violations are promptly subjected to thorough
investigations.
There has been a noticeable decline in the number of reported fraud cases* over the years. In 2021, there
were 16 cases, followed by 12 cases in 2022, and further reduced to 8 cases in 2023, all of which were
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
diligently addressed. These cases specifically pertain to violations committed by company employees and
were internally resolved, with several employees found guilty of fraud facing strict sanctions in accordance
with company regulations. No legal claims from third parties related to these fraud cases have been
reported. Additionally, there have been no incidents of fraud involving business partners, resulting in no
terminations of business relationships due to fraudulent activities with partners. [GRI 205-3]
*violations with a value of over Rp 100,000,000 (one hundred million rupiah)
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implementing good governance
for sustainability
remuneration policy
BTPN Syariah has formulated a comprehensive Remuneration Policy aimed at ensuring that remuneration
practices align with applicable laws and regulations, the Bank's financial performance, individual work
performance, fairness within peer groups both within the bank and across the banking industry, and the
Bank's capabilities. This policy undergoes periodic reviews covering both fixed and variable remuneration
components, with considerations given to fostering effective risk management, maintaining the Bank's
financial stability, projecting its future income potential, and adhering to Sharia principles.
The Bank upholds a meritocratic approach, wherein remuneration for Directors and Employees, including
fixed and variable components, is based on achievement and performance. Each member of the Board of
Directors and employees is assigned individual performance targets as the basis for performance assessment.
Remuneration adjustments are determined based on individual performance evaluations, with management
providing guidance on fixed and variable remuneration adjustments according to individual performance levels. [GRI
2-19]
The determination of remuneration and other benefits for Bank Organs is subject to shareholder decisions
made during the General Meeting of Shareholders (GMS), taking into account recommendations from the
Nomination and Remuneration Committee. When setting the remuneration for members of the Board of
Commissioners, DPS, and Directors, BTPN Syariah considers the Bank's overall performance, performance
evaluations, fairness within peer groups both within the bank and across the banking industry, and the
Company's capabilities. The Company's performance, a crucial factor in determining the remuneration of
members of the Board of Commissioners, DPS, and Directors, is evaluated based on several criteria, including:
[GRI 2-20]
Suggestions &
Study Decision
Recommendations
1. Survey to obtain benchmark 1. Based on benchmark 1. Decision of the Board of
data on remuneration for the data (external) Commissioners regarding
Board of Commissioners, DPS and performance remuneration for
and Directors in several banks data The Company members of the Board of
in Indonesia. If necessary, (internal), Nomination Commissioners, DPS and
the Committee can appoint/ and Remuneration Directors.i.
cooperate with Consultants/ Committee makes 2. GMS approval of the
Independent Parties to obtain remuneration proposals/ total remuneration of the
more accurate data. recommendations for Board of Commissioners,
2. The Nomination and each member Board of DPS and Divisions
Remuneration Committee Commissioners, DPS
conducts a review of the and Directors to be
Bank's performance which can submitted to the Board
also reflect the performance of of Commissioners.
the Board of Commissioners,
DPS and Board of Directors
BTPN Syariah places great emphasis on ensuring the fairness and integrity of its remuneration policies.
In the realm of oversight, the Bank has established a Nomination and Remuneration Committee at the
Board of Commissioners level. This committee is entrusted with providing independent and professional
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
insights to the Board of Commissioners regarding the nomination and remuneration policies implemented
by the Bank. Additionally, at the Board of Directors level, there exists a Human Capital Committee tasked
with formulating policies, strategies, and overseeing the implementation of remuneration practices
within the Bank. In carrying out its duties, these committees have the authority to seek professional and
independent opinions, particularly in benchmarking with peer institutions, to develop HR policies, including
remuneration policies for both Bank Organs and Employees.
The Bank engages external consulting services to gather data on fixed and variable remuneration for
specific positions from various banks with similar business models and operations. These data are
obtained through remuneration surveys conducted by consultants in collaboration with multiple banks.
Moreover, on a consolidated basis, the Human Capital Division collaborates with the Parent Entity to align
various alternative remuneration programs. These proposals are then presented to the Board of Directors
and Board of Commissioners for consideration and decision-making within the Bank.
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provision of long-term remuneration at BTPN Syariah
BTPN Syariah has implemented a robust remuneration program aimed at retaining and incentivizing its
top management and talents to continually contribute to the company's advancement. This program,
tailored for the Board of Commissioners, DPS, Directors, and Employees, is meticulously designed
considering effective risk management, the Bank's financial stability, strengthening of capital adequacy,
short-term and long-term liquidity requirements, anticipated future income, and adherence to Sharia
principles.
Aligned with Financial Services Authority (OJK) Regulation No. 59/POJK.03/2017 on Governance in
Providing Remuneration for Sharia Commercial Banks and Sharia Business Units, BTPN Syariah has
established a Remuneration Policy that encompasses fixed and variable remuneration components.
Guided by POJK 59, remuneration components are generally divided into two categories: fixed and variable
components.
Fixed remuneration components are determined based on various factors including business scale,
complexity, peer group comparisons, inflation rate, financial conditions, statutory provisions, and
disparities in remuneration across different positions.
On the other hand, variable remuneration components are tied to performance metrics, business scale,
complexity, peer group comparisons, inflation rate, financial conditions, statutory provisions, and are
designed to encourage prudent risk-taking practices.
annual total compensation ratio
BTPN Syariah has paid attention to the applicable provisions regarding the provision of remuneration,
both fixed and variable. The Bank also strives for the amount of remuneration to remain competitive and
in accordance with the Bank's remuneration strategy.
The following is the ratio of the highest and lowest salaries at BTPN Syariah in 2023:
highest and lowest salary ratio [GRI 2-21]
Description Ratio
Highest to lowest employee salary ratio 88.1 %
Highest to lowest Director salary ratio 2.4 %
Highest to Lowest Commissioner salary ratio 2.4 %
Highest Director salary to highest employee salary ratio 2.6 %
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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implementing good governance
for sustainability
relationships with stakeholders [OJK E.4, GRI 2-29]
BTPN Syariah recognizes that long-term business sustainability hinges on nurturing harmonious
relationships with all stakeholders. Guided by this principle, the bank meticulously identifies key
stakeholder groups that wield substantial influence on business continuity and endeavors to fulfill the
expectations of each stakeholder within the constraints of available resources.
The identified stakeholders encompass a diverse range of groups, including Shareholders and Investors,
Funding Customers, Financing Customers and/or Community, Employees, Work Partners/Suppliers,
Government/Regulator, DSN-MUI (Indonesian Ulema Council - Sharia Supervisory Board), Community
Leaders/Local Officials.
Below is a table summarizing the management of relationships with stakeholders, according to the results
of impact mapping, influence and identification of stakeholder groups carried out by BTPN Syariah as of
December 31, 2023.
Basis of
List of Topic/Issue Involvement Method & Highest Governance
Determination/
Stakeholders That Arises Frequency Management Function
Identification
• Corporate Secretary
• Head of Corporate
• Providing information
Secretary & General
on BTPN Syariah
Counsel Division
achievements
• Head of Financial
• Corporate • through the GMS,
Control & Analytics
• Dependency governance Quarterly Financial
Shareholders and Division
• Influence, and • Achievement Reports, Annual
Investors • Head of Treasury &
Responsibility of economic Reports and
Financial Institution
performance Sustainability Reports
Division
• Public Expose and
• Head of Corporate
Analyst Meeting as
& Marketing
needed
Communication
Division
• Corporate secretary
• Providing products
• Head of Division
and services in
at the Operations
accordance with
Directorate
applicable regulations
• Head of DAYA Division
• Providing product and
• Dependency • Head of Corporate
• Customer service information
• Responsibility & Marketing
Funding protection in a timely, adequate,
• Influence Communication
Customers • Sustainable clear and accurate
• Geographic Division
relationship manner
Proximity • Head of Financing
• Development of
Division
quality services for
• Head of Financing
customer satisfaction
Division
• Advertising and
• Head of Business Line
promotional media
Division
• Corporate secretary
• Head of Business Line
• Intensify involvement Division
in community • Head of Human
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
• Education and activities with Capital Division
• Dependency culture programs covering the • Head of Information
Financing and/ • Responsibility • Technology and fields of: education, Technology Division
or Community • Influence infrastructure empowerment, culture • Head of POWER
Customers • Geographic access and religion, humanity Division
Proximity • Welfare and and the environment • Head of Corporate
income • Empowerment & Marketing
• Mandatory Meeting Communication
• Meetings as needed Division
• Head of Human
Capital Division
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Basis of
List of Topic/Issue Involvement Method & Highest Governance
Determination/
Stakeholders That Arises Frequency Management Function
Identification
• Employment • Objective, transparent,
relations fair, and equal
• Protection management
and working • Building a conducive
• Dependency
conditions work environment to
• Responsibility • Head of Human
Employees • Competition optimize productivity
• Dissent Capital Division
development • Career development
• Influence
• Career talent management
Development system and
and self- assessment center
actualization • Meetings as needed
• Clear terms of
cooperation
• Dependency • Sustainable • Head of related
• Transparent
Work partners/ • Responsibility relationships Division in the
performance
vendors • Dissent • Economy Operations
assessment
• Influence • Fairness Directorate
• Routine assessment
• Meetings as needed
• Corporate secretary
• Completeness and • Head of Compliance
Improvement of Good Division
• Compliance Corporate Governance • Head of Financial
with laws and (GCG) Control & Analytics
regulations • Implementation of Division
• Dependency
• Commitment GCG principles in all • Head of Corporate
• Responsibility
to banking work units & Marketing
Government/ • Dissent
regulations • Regular meetings to Communication
regulators • Influence
• Clear, accurate, discuss the Bank's Division
• Geographic
comprehensive health level • Head of Corporate
Proximity
and timely • Regular reporting Secretary & General
communication of business plans/ Counsel Division
and reporting activities and their • Head of Risk
realization Management Division
• Meetings as needed • Branch Head in
Business Line
• Business
• Corporate secretary
development
• Dependency • Direct visit • Head of DAYA Division
Community • Increased
• Responsibility • Official Meeting • Head of Corporate
Figures/Local welfare
• Dissent • Periodic meetings as & Marketing
Officials • Employment
• Influence needed Communication
Opportunity
Division
• Local progress
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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implementing good governance
for sustainability
challenges faced, developments and influence on sustainable finance [OJK E.5,
GRI 2-22]
The uneven economic recovery experienced throughout 2023 continues to impact the inclusion
community, comprising BTPN Syariah's customers, requiring them additional time to recuperate
and regain financial stability. Concurrently, these communities face the challenge of limited
access to formal financial services, primarily due to their geographical location in rural, remote,
and underdeveloped areas characterized by low levels of technological literacy.
In the face of these adversities, BTPN Syariah remains steadfast in its commitment to faithfully
empower these communities, upholding human values through business operations that adhere
to Sharia principles. The strategic positioning of branches, centers, and Mitra Usaha Banks in
rural areas, coupled with the deployment of technology aligned with the inclusive society's needs,
constitutes BTPN Syariah's approach to addressing these challenges. This strategy involves
integrating physical presence with digital capabilities as outlined in the Sustainable Finance
Action Plan.
The limited financial and technological literacy prevalent in inclusive communities presents
both challenges and opportunities for BTPN Syariah to further its mission of empowerment. To
address this, BTPN Syariah introduces the Bestee Program, designed to provide knowledge and
assistance to inclusion customers through a blend of offline and online resources in collaboration
with various stakeholders.
Looking ahead, as BTPN Syariah endeavors to implement long-term sustainable finance
practices, the bank reiterates its commitment to conducting business within a sustainable
framework aligned with Sharia principles. Furthermore, the bank remains faithfully empowering
inclusive communities, thereby fostering a sustainable ecosystem conducive to their growth and
development.
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
175
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report 176
Page 179
sustainability performance highlights
11
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
About This Sustainability
REPORT
177
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BTPN Syariah consistently publishes comprehensive sustainability reports as
part of its commitment to information transparency and #niatbaik
BTPN Syariah's intention to faithfully empowering inclusive communities,
uphold good governance, and create socially impactful outcomes
for sustainability goals.
boundry and reporting period reporting standards and assurance
BTPN Syariah's commitment to delivering This report has been prepared in accordance with
information in the economic, environmental, the Global Reporting Initiative standards version
and social fields is conveyed through annual 2021 (GRI Standard 2021) and financial sector
sustainability reports. This report marks the 10th standards. In addition, as a public company,
year of BTPN Syariah's sustainability reporting, this report also refers to the Financial Services
covering information from January 1, 2023, to Authority criteria No. 51/POJK.03/2017 regarding
December 31, 2023, and follows the Sustainability the Implementation of Sustainable Finance for
Report 2022 published in February 2022. [GRI 2-3] Financial Institutions, Issuers, and Publicly Listed
Companies, and Financial Services Authority
There are no disclosures carried forward from Circular Letter No. 16/SEOJK.04/2021 concerning
previous reports. Additional data and expanded the Form and Content of Annual Reports of Issuers
calculations for Electricity and Water are or Publicly Listed Companies.
elaborated further in the Sustainable Loyalty to
the Environment section. [GRI 2-4] The standards applied in this report are marked
with numbering in red parentheses. The GRI, FS,
The reported data and information cover activities and OJK index lists are provided sequentially in the
carried out by BTPN Syariah. This sustainability Appendix section. [OJK G.4]
report does not include the subsidiaries of BTPN
Syariah Ventura, which are reported separately. In preparing the 2023 Annual Report, BTPN
[GRI 2-2] Syariah has not included written verification
from an Independent Party (Assurance). Beyond
The financial data presented refers to the Audited the verification process, BTPN Syariah has also
Financial Statements prepared in accordance validated all sustainability performance data and
with Indonesian Financial Accounting Standards information and obtained approval from the Board
(PSAK). Quantitative data in this report is of Directors and Board of Commissioners before
presented using the comparability principle over publication. [GRI 2-5, GRI 2-14]
the past two to three years.
report determination and materiality topics [GRI 3-1] [GRI 3-2] [GRI 3-3]
BTPN Syariah compiles this report based on the GRI sustainability reporting principles, namely:
Content Quality
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
• Stakeholders • Clarity
Inclusiveness • Comparability
• Sustainability Context • Stability
• Materiality • Accuracy
• Completeness • Reliability
• Punctuality
178
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about this sustainability report
Next, these sustainability reporting principles are implemented into four steps in preparing
sustainability reports in accordance with GRI standards, namely:
1. Identifying material aspects and setting boundaries. Identification of sustainability aspects
(sustainability context) is selected based on their relevance to the characteristics of the
banking industry and their impact on stakeholders.
2. Prioritizing the aspects identified in the previous step (Priority Step). This report utilizes
material aspects and issues in two consecutive reporting periods, considering that the priority
material aspects and issues in 2020 and 2021 are still relevant to the conditions in 2022.
3. Validation of material aspects. To ensure the priority of information conveyed in this report, all
material aspects (completeness) are validated by the Sustainability Task Force.
4. Conducting a review of the Report after publication to improve the quality of the next year's
Report (review step). A review of this report will be conducted considering inputs from
stakeholders, both internal and external (stakeholder inclusiveness).
disclosure of management
Topic Aspect approach + indicator
Step I identification Step II Prioritization > Step III Validation
Sustainability Context Materiality Completeness
Stakeholder Engagement
Step IV Review
Sustainability Context Stakeholder Engagement
Stakeholder engagement, both internal to the Bank and external, plays a highly significant role in the
process of preparing a sustainability report. Therefore, in validating and reviewing this report, we pay
close attention to various inputs from other stakeholders, conveyed through various activities, especially
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
those involving specific groups through feedback received from Shareholders' General Meetings, analyst
meetings, media briefings, feedback forms, and so forth.
These steps are taken to ensure that the content of this report is balanced according to the principle
of balance, including both positive and negative information or performance, in accordance with GRI
standard sustainability reporting.
In 2021, we engaged in intensive discussions involving experts to reconsider the material topics we deemed
relevant, in line with stakeholders' needs, and we reused them up to 2023 to ensure ongoing activities and
better impact. We routinely monitor the impacts arising from Company activities that affect the economy,
environment, and society.
179
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The list of material topics along with relevant disclosure indices, complete with reporting boundaries, is
presented in matrices and materiality tables as follows:
3 1 1. Economic Performance
High
2 2. Ease of Banking Access
3. Banking Facilities for
10 4 6 Communities
8 5 4. Community
Empowerment
5. Ifnformation Clarity
9 7 6. SME Sector Financing
Medium
7. Education and Training
8. Personnel
Management/Human
Resources
9. Diversity and Respect
10. Water Efficiency
Low
Low Medium High
Significance of the Economic, Environmental, and Social Impacts
There are 10 groups of material topics that meet the criteria for the most materially significant impact
on sustainability performance at BTPN Syariah. The Bank has also reported disclosures of the selected
material topics as outlined in the following table:
Internal
Impacted Area:
Aspects Material Topics Material Reasons Impacted Area:
External
Internal
Financial Performance Significantly impacting
x
[GRI 201] stakeholders
Financing for SME Significantly impacting
x x
Economy Sector [GRI 201] stakeholders
Banking Facilities for
Significantly impacting
the Community [GRI x x
stakeholders
203]
Water Efficiency [GRI Significantly impacting
Environmental x x
303] stakeholders
Information Clarity [GRI Significantly impacting
x
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
417] stakeholders
Kemudahan Akses Significantly impacting
x x
Perbankan [GRI 413] stakeholders
Banking Accessibility Significantly impacting
x
[GRI 413] stakeholders
Social
Training and Education Significantly impacting
x
[GRI 404] stakeholders
Diversity and Respect Significantly impacting
x x
[GRI 405] stakeholders
Community Significantly impacting
x
Empowerment [GRI 413] stakeholders
180
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about this sustainability report
contact [GRI 2-3]
For further information or if you have any questions about this Report, please contact:
PT Bank BTPN Syariah Tbk
Menara BTPN 12th Floor, CBD Mega Kuningan
Jl. Dr. Ide Anak Agung Gde Agung, Kav. 5.5-5.6
South Jakarta 12950, Indonesia
Tel. : 021 - 300 26 400
Fax. : 021 - 252 0356 (general)
Situs Web:
www.btpnsyariah.com
Email:
• corsec@btpnsyariah.com
• corporatecommunications@btpnsyariah.com
• investorrelation@btpnsyariah.com
Instagram:
@btpnsyariah www.instagram.com/btpnsyariah/
@saya.bankirpemberdaya www.instagram.com/saya.bankirpemberdaya/
Facebook:
@btpnsyariah.id www.facebook.com/btpnsyariah.id
YouTube:
@BTPN Syariah www.youtube.com/BTPNSyariah
LinkedIn:
BTPN Syariah www.linkedin.com/company/btpnsyariah
Tiktok:
www.tiktok.com/@btpnsyariah
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
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POJK Index
NO.51/POJK.03/2017 [OJK G.4]
No. Index Name Page
A. Sustainability Strategy
A.1 Explanation of Sustainability Strategy 35
B. Summary of Sustainability Performance Aspects
B.1 Economic Aspect 12
B.2 Environmental Aspect 12
B.3 Social Aspect 13
C. Company Profile
C.1 Vision, Mission, and Sustainability Values 23, 46
C.2 Company Adress 50
C.3 Business Scale
a. Total assets or asset capitalization and total liabilities 56
b. Number of employees by gender, position, age, education, and employment status 111, 112
c. Names of shareholders and percentage of share ownership; and 50
d. Operational Regions 50, 56
C.4 Products, Services, and Business Activities Conducted 50, 54
C.5 Membership in Associations 58
C.6 Significant Changes in Issuers and Publicly Listed Companies 57
D. Explanation of the Board of Directors
D.1 Explaination of the Board of Directors
a. Policies to respond to challenges in fulfilling sustainability strategies 23
b. Implementation of Sustainable Finance 24
c. Strategies for achieving targets 23
E. Sustainability Governance
E.1 Responsible Party for Implementing Sustainable Finance 140
E.2 Development of Competencies Related to Sustainable Finance 114
E.3 Risk Assessment of Sustainable Finance Implementation 166
E.4 Relationship with Stakeholders 173
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
E.5 Issues Regarding the Implementation of Sustainable Finance 27, 175
F. Sustainability Performance
F.1 Building Sustainable Culture Activities 108
F.2 Comparison of Production Targets and Performance, Portfolio, Financing Targets, or
88
Investments, Revenue and Profit/Loss
F.3 Comparison of Portfolio Targets and Performance, Financing Targets, or Investments in
92
Financial Instruments or Projects Aligned with Sustainable Finance
Environmental Performance
General Aspects
F.4 Environmental Costs -
Material Aspects
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about this sustainability report
No. Index Name Page
F.5 Use of Environmentally Friendly Materials 124
Energy Aspects
F.6 Quantity and Intensity of Energy Used 125
F.7 Efforts and Achievements in Energy Efficiency and Use of Renewable Energy 124
Water Aspects
F.8 Water Use 125
Biodiversity Aspects
F.10 Biodiversity Conservation Efforts -
Emission Aspects
F.11 Quantity and Intensity of Emissions Generated by Type 125
F.12 Efforts and Achievements in Emission Reduction 124
Environmental Complaints Aspects
F.16 Number and Substance of Environmental Complaints Received and Resolved 124
Social Performance
F.17 Commitment to Providing Equivalent Services for Products and/or Services to Consumers 97
Employment Aspects
F.18 Employment Equality of Opportunity 109
F.19 Child Labor and Forced Labor 109, 116
F.20 Regional Minimum Wage 116
F.21 Adequate and Safe Working Environment 109
F.22 Employee Training and Development 113, 114
Community Aspects
F.23 Impact of Operations on Surrounding Communities 63
F.24 Public Complaint 102
F.25 Environmental Social Responsibility (ESR) Activities 63, 69
Responsibility for Sustainable Product/Service Development
F.26 Innovation and Development of Sustainable Financial Products/Services 100
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
F.27 Products/Services Evaluated for Customer Safety 167
F.28 Product/Service Impact 103, 168
F.29 Number of Products Recalled 102
F.30 Customer Satisfaction Survey for Sustainable Financial Products and/or Services -
G. Miscellaneous:
G.2 Feedback Form 190
G.4 List of Disclosures in accordance with Financial Services Authority Regulation No. 51/
POJK.03/2017 regarding the Implementation of Sustainable Finance for Financial Institutions, 182
Issuers, and Publicly Listed Companies.
183
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GRI Standard INDEX [GRI 102-55]
Not Included No.Ref.
Non- Standar
GRI Standards Disclosure Location
Inclusion Reason Explanation Sektor
Criteria GRI
General Disclosure
GRI 2: Disclosure 2-1 Organization Details 50
Entities included
2-2 in sustainability 178
reporting
Reporting period,
2-3 frequency, and 50, 178, 181
contact points
Restatement of
2-4 178
information
Assurance by
2-5 178
external parties
Activities, value
chains, and
2-6 50, 54, 56, 57
other business
relationships
56, 110 - 112,
2-7 Employees
118 - 119
Non-employee
2-8 110
workers
Governance
2-9 structure and 138, 142, 153
composition
Nominating and
selecting the highest
2-10 142, 149, 162
governance body
agreements
Officers of the
2-11 highest governance 140
body
Role of the highest
governance body in
2-12 135, 141
overseeing impact
management
Delegation of
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
2-13 responsibilities for 140, 155
managing impact
Role of the highest
governance body
2-14 32, 178
in sustainability
reporting
2-15 Conflicts of interest 143, 162
Communicating
2-16 141
critical issues
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about this sustainability report
Not Included No.Ref.
Non- Standar
GRI Standards Disclosure Location
Inclusion Reason Explanation Sektor
Criteria GRI
Collective knowledge
2-17 of the highest 164
governance body
Evaluation of the
performance of the
2-18 163
highest governance
body
2-19 Remuneration policy 171
Processes for
2-20 determining 171
remuneration
Annual total
2-21 172
compensation ratio
Statement on
sustainable 36, 38, 46, 87,
2-22
development 88, 175
strategy
59, 63, 90, 97,
2-23 Policy commitments
106, 124, 137
Embedding policy 63, 90, 97, 106,
2-24
commitments 124, 137, 167
Processes for
63, 90, 97, 101,
2-25 mitigating negative
106, 124, 167
impacts
Mechanisms for
2-26 obtaining advice and 170
improving issues
Compliance with 59, 110, 143,
2-27
laws and regulations 165, 166
Membership in
2-28 58
associations
Stakeholder
2-29 engagement 173
approach
Collective bargaining
2-30 -
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
agreements
Material Topics
Process for
GRI 3: Material
3-1 determining material 178
Topics 2021
topics
List of material
3-2 178
topics
Economic
Performance
Management of
GRI 3: Material
3-3 material topics 178
Topics 2021
D46:D47
185
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Not Included No.Ref.
Standar
GRI Standards Disclosure Location Non-Inclusion
Reason Explanation Sektor
Criteria GRI
GRI 201: Direct economic
Economic 201-1 value generated and 92
Performance 2016 distributed
Indirect Economic Impact
GRI3: Material Management of
3-3 178
Topic 2021 material topics
Infrastructure
203-1 investment and 71
GRI 203: Indirect
support services
Economic Impact
2016 Significant indirect
203-2 74
economic impact
Anti-Corruption
Communication
205-2 and Anti-Corruption 170
GRI 205: Anti- Training
Corruption 2016 Corruption Cases
205-3 and Enforcement of 170
Corruption Cases
Energy
GRI 302: Energy Organizational
302-1 124
2016 Energy Consumption
Water
Management of
3-3 178
GRI3: Material material topics
Topics 2021
303-3 Water Withdrawal 125
GRI 303: Water
303-5 Water Consumption 125
and Effluent 2018
Waste
Waste generation
and significant
306-1 126
waste-related
impacts
GRI 306: Waste
Management of
2020
306-2 significant waste- 126
related impacts
306-3 Waste generation 127
Environmental Compliance
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Number of Non-
GRI 307:
compliance Incidents
Environmental 307-1 124
with Environmental
Compliance 2016
Regulations/Laws
Employment
GRI3: Topic Management of
3-3 178
2021 Material material topics
186
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about this sustainability report
Not Included No.Ref.
Standar
GRI Standards Disclosure Location Non-Inclusion
Reason Explanation Sektor
Criteria GRI
Recruitment of New
401-1 Employees and 119
Employee Turnover
GRI 401:
Employment 2016 Benefits provided to
full-time employees
401-2 115
not provided to part-
time employees
Employee Relations
GRI 402:
Employee Minimum notification
Relations/ 402-1 period related to 108
Management operational changes
2016
Employee Relations
Occupational
GRI 403: 403-1 health and safety 109
Occupational management system
Health and Safety Worker training on
2018 403-5 occupational health 109
and safety
Education and Training
GRI3: Material Management of
3-3 178
Topic 2021 material topics
Average training
404-1 hours per year per 113, 114
employee
GRI 404:
Education and Programs to enhance
Training 2016 employee skills and
404-2 113, 114, 116
transition assistance
programs
Percentage of
employees receiving
404-3 regular performance 115
reviews and career
development
Diversity and Equal Opportunity
GRI3: Material Management of
3-3 178
Topic 2021 material topics
GRI 405: Diversity Diversity of
110 - 112, 143,
and Equal 405-1 Governance Bodies
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
154
Opportunity 2016 and Employees
187
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Not Included No.Ref.
Standar
GRI Standards Disclosure Location Non-Inclusion
Reason Explanation Sektor
Criteria GRI
Non-
Discrimination
Discrimination
GRI 406: Non-
incidents and
Discrimination 406-1 109, 110
corrective actions
2016
taken
Child Labor
Operations and
GRI 408: Child suppliers at
408-1 109
Labor 2016 significant risk of
child labor incidents
Forced Labor
Operations and
suppliers at
GRI 409: Forced significant risk of
409-1 116
Labor 2016 forced labor or
compulsory labor
incidents
Local
Communities
GRI3: Material Management of
3-3 178
Topic 2021 material topics
Operations with
Local Community
GRI 413: Local Engagement,
61, 66, 103,
Communities 413-1 Impact Assessment,
104, 108, 111
2016 and Community
Development
Programs
Product Marketing and Labeling
GRI3: Material Management of
3-3 178
Topic 2021 material topics
Requirements
for labeling and
417-1 98
product and service
information
Non-compliance
GRI 417: incidents related to
Marketing and 417-2 product and service 98, 102
Labeling 2016 information and
labeling
Non-compliance
incidents related
417-3 97, 102
to marketing
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
communications
Customer Privacy
Complaints based
GRI 418:
on violations of
Customer Privacy 418-1 102
customer privacy and
2016
customer data loss
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about this sustainability report
Not Included No.Ref.
Standar
GRI Standards Disclosure Location Non-Inclusion
Reason Explanation Sektor
Criteria GRI
Sector Disclosure
GRI G4 Financial
Product Portfolio
Services
Special Policies
for Implementing
FS1 Environmental and 35
Social Aspects in
Business Activities
Procedures for
Environmental
35, 91, 98,
FS2 and Social Risk
104, 166
Assessment in
Business Activities
Employee
Competency
Enhancement
Processes to
FS4 Implement 114
Applicable Social
and Environmental
Regulations/
Legislation
Percentage of
Business Portfolio
Divided by Region,
FS6 90, 92
Size (e.g., Micro/
SME/Large), and
Sector
Audit
Coverage and
Frequency of Audits
to Assess the
Implementation of
FS9 91
Environmental and
Social Policies and
Risk Assessment
Procedures
Local Communities
Access Points in
Low-Population
FS13 or Economically 61, 66, 100
Underserved Areas
by Type
Access to Financial
Services for
FS14 61, 66, 100
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
Marginalized and
Underserved Groups
Product Responsibilities
Policies Ensuring
Fairness in Launched
FS15 97
Products and Service
Offerings
Initiatives to
Conduct and
FS16 Support Financial 90
Literacy or Special
Financing Activities
189
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Feedback FORM [OJK G.2]
Your Profile
Name (if willing) :
Name of Institution/Company :
Stakeholder Group :
☐ Customer and Client ☐ Business Partners
☐ Shareholders ☐ Mass Media
☐ Regulator ☐ Community
☐ Employees ☐ Others, please specify: ………..
Please select the most appropriate answer:
1. This report adequately depicts sustainability 6. Please provide your suggestions/comments on
aspects for the Company this report: ……………………………………………………………
a. Strongly Agree …………………………………………………………………………….…
b. Agree …………………………………………………………………………………
c. Neutral …………………………………………………
d. Disagree
e. Strongly Disagree 7. Please provide your suggestions/comments for
upcoming reports: ………………………………………………
2. This report provides both positive and negative …………………………………………………………………………………
information about the Company …………………………………………………………………………………
a. Strongly Agree ………………………………
b. Agree
c. Neutral
d. Disagree Thank you. We appreciate every opinion and
e. Strongly Disagree suggestion provided. This feedback is invaluable for
improving the performance of our sustainability
3. This report meets your information needs efforts and the quality of our future reports.
a. Strongly Agree Please return this form to:
b. Agree
c. Neutral Corporate & Marketing Communication Division
d. Disagree PT Bank BTPN Syariah Tbk
e. Strongly Disagree Menara BTPN 12th Floor, CBD Mega Kuningan
Jl. Dr. Ide Anak Agung Gde Agung, Kav. 5.5-5.6
4. This report is easy to understand South Jakarta 12950, Indonesia
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
a. Strongly Agree
b. Agree Telephone : 021 - 300 26 400
c. Neutral Facsimile : 021 - 252 0356
d. Disagree Website : www.btpnsyariah.com
e. Strongly Disagree Mail :
corsec@btpnsyariah.com
5. This report is engaging corporatecommunications@btpnsyariah.com
a. Strongly Agree investorrelation@btpnsyariah.com
b. Agree
c. Neutral
d. Disagree
e. Strongly Disagree
190
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about this sustainability report
PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
191
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PT Bank BTPN Syariah Tbk | 2023 Sustainability Report
PT Bank BTPN Syariah Tbk
Menara BTPN 12 Fl., CBD Mega Kuningan 021 - 300 26 400
Jl. Dr. Ide Anak Agung Gde Agung Kav. 5.5-5.6 021 - 252 0356
192 South Jakarta 12950 www.btpnsyariah.com
Names mentioned 77 people and organisations named in the text · linked when the evidence is strong
unresolved
person
Dr. Ide Anak Agung Gde Agung
p.3 ×2
unresolved
org
PT Fitch Rating Indonesia
p.12
unresolved
org
Bank Indonesia
p.13 ×11
unresolved
org
PT Fitch Ratings
p.28
unresolved
org
Financial Services Authority
p.38 ×9
unresolved
org
PT Bank Purba Danarta
p.45 ×4
unresolved
person
Haji Abu Jusuf
p.45
unresolved
org
Minister of Justice
p.45
unresolved
org
Minister of Law and Human Rights
p.45 ×8
unresolved
org
Semarang District Court
p.45
unresolved
org
Minister of Finance
p.45
unresolved
org
PT Bank Sahabat Purba Danarta
p.45 ×3
unresolved
org
PT Bank Tabungan Pensiunan Nasional Syariah.
p.45 ×6
unresolved
person
Hadijah
p.45 ×3
unresolved
org
Bank Tabungan Pensiunan Nasional Tbk
p.46 ×6
unresolved
org
Indonesia Stock Exchange
p.47 ×2
unresolved
org
Ministry of Law and Human Rights
p.47 ×2
unresolved
org
PT Bank Tabungan Pensiunan
p.50 ×4
unresolved
org
PT Bank Tabungan
p.50 ×7
unresolved
org
Pensiunan Nasional Tbk
p.50 ×2
unresolved
org
Nasional Syariah Tbk
p.50 ×2
unresolved
org
PT Bank Sahabat
p.50 ×3
unresolved
org
PT Fitch Ratings Indonesia
p.51 ×7
unresolved
org
PT BTPN Syariah Ventura
p.51 ×3
unresolved
org
Syariah Tbk
p.51 ×8
unresolved
org
Indonesia. Nasional Syariah Tbk
p.52
unresolved
org
PT Bank Purba
p.53
unresolved
org
PT Bank Tabungan Danarta
p.53
unresolved
org
Pensiunan Nasional Syariah Tbk
p.53 ×3
unresolved
person
H. Abu
p.53
unresolved
org
PT Bank Jusuf
p.53
unresolved
org
PT Bank Purba Danarta Meeting
p.53
unresolved
person
Widjaja
p.53 ×2
unresolved
person
Notary Indah Indriani
p.53 ×2
unresolved
org
PT Bank Sahabat Purba
p.53
unresolved
org
PT Bank Tabungan M.
p.53
unresolved
person
Notary Jose Dima Satria
p.53 ×3
unresolved
org
Minister of Law
p.54
unresolved
org
Tabungan Pensiunan Nasional Syariah Tbk
p.54
unresolved
person
Notary Ashoya Ratam
p.54 ×10
unresolved
org
Data Syariah Tbk
p.54
unresolved
org
Minister of Law and Human
p.54 ×3
unresolved
person
Letter Ashoya Ratam
p.54
unresolved
org
Human Tbk
p.54
unresolved
org
PT Datindo Entrycom
p.55
unresolved
org
Siddharta Widjaja & Rekan
p.55
unresolved
org
Ministry of Religion. Tepat Deposito Deposits
p.56
unresolved
—
Gatot Adhi Prasetyo
· Director
p.59
unresolved
org
PT Kustodian Sentral Efek
p.60
unresolved
org
Bank Asosiasi Bank Syariah
p.60
unresolved
person
Nusa Tenggara
· Member
p.61
unresolved
org
Bank Indonesia's
p.61 ×2
unresolved
org
Ministry of Education
p.71
unresolved
person
H. Fatimah Facilitator Mentors
p.85
unresolved
org
Ministry of Public Works and Public Housing
p.94
unresolved
org
Bank Indonesia PADG Circular Letter
p.103
unresolved
org
Bank Indonesia Consumer
p.103
unresolved
org
Bank Indonesia Regulation
p.103
unresolved
org
Bank Indonesia Consumer Protection
p.103
unresolved
org
Ministry of Manpower. Since
p.110
unresolved
org
Ministry of Manpower Manpower
p.112
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