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Reinforcing Commitment
to Achieve Sustainable Growth
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Disclaimer
The Sustainability Report details the Company’s plans, projections, strategies, and objectives.
These are not statements of historical facts but rather indications about the future. It is important
to note that there is no assurance that the results anticipated or indicated in the Company’s
forward-looking statements will be realized. Additionally, within the Sustainability Report, the
terms “Company,” “Bank Mega,” and “We” refer to PT Bank Mega Tbk, a company engaged in
banking activities.
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Bank Mega succeeded in going through various dynamics
and changes during 2023 with good growth. However,
multiple learnings allow us to continue to hone our
strategy. In the future, these changes will continue
to colour our lives, and we must be agile in our work
to create various service innovations through trusted
technological reliability. Bank Mega will strengthen
commitment and synergy with all stakeholders in
achieving sustainable growth.
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Table of
Contents
Collectively Nurturing
Performance Overview of the Environment
5
Sustainability Aspects
25 E and Safeguarding
Biodiversity
Caring for Our
Message from the
10
President Director
32 S Employees
and Communities
Enacting Responsible
14 Company Profile 49 G Business Practices to
Foster a Sustainable
Economy
Sustainability
20
Strategy
67 About the Report
68 Reference to POJK No. 51/POJK.03/2017, SEOJK No. 16/SEOJK.04/2021,
and GRI Standard Content Index
73 Feedback Sheet
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Sustainability Performance Highlights
Economic Aspect [B.1]
Net Interest Income Percentage of Total Financing Portfolio for Sustainable
(Rp Trillion) Business Activities (KKUB) to Total Portfolio (%)
2023 2023
5.53 38
2022 2021 2022 2021
5.87 4.84 26 27
Non- interest Income Financing Credit for MSMEs
(Rp Trillion) (Rp Billion)
2023 2023
2.29 46
2022 2021 2022 2021
2.50 3.14 66 70.61
Net Profit Number of Local Suppliers
(Rp Trillion) (Vendor)
2023 2023
3.51 24
2022 2021 2022
4.05 4.01 25
Nominal Products and/or Services that Fulfill the Criteria
of Sustainable Business Activity Categories (KKUB)
(Rp Trillion)
2023
24.9
2022 2021
18.25 16.63
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Environmental Aspect [B.2]
Electric Consumption Water Consumption
(MWh) (m3)
2023 2023
1,244.4 82,318
2022 2021 2022 2021
1,184.9 1,053.1 85,153 76,504
Emissions Generated from Fuel Consumption Number of bamboo tree seedlings planted
(tCO2) (Seedlings)
2023 2023
2,698 100
2022 2021 2022
2,349 2,772 100
Volume of Paper Waste
(Tons)
2023
15.05
2022 2021
22.05 18.69
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Social Aspect [B.3]
Customer Satisfaction Level Percentage of Female Employees Compared to Total
Employees (%)
2023 2023
54
Achievement by MRI - Top 2022 2021
5 Satisfaction Loyalty 53 51
Engagement (SLE) Index
2023 (KBMI III)
Employee Turnover Rate
(%)
2023
2022 2021
33.51
2022 2021
Achievement 1st Rank for 39.71 32.07
by MRI - Top 6 Categories
10 Satisfaction versi The 4th
Loyalty Satisfaction
Engagement Loyalty
(SLE) Index 2022 Engagement
(KBMI III) (SLE) Awards
2021
30 Participants
Join in Climate Risk Stress Testing (CRST) training
with a total of 90 hours of training
>1,200 Participants
Join in Sustainable Finance Action E-Learning with
a total of >2,500 hours of training
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2021 2022
1.11 6.75
2023
7.72
Mega Berbagi
Realization of Social
and Environmental
Responsibility Fund
(Rp Billion)
Mega Peduli
2023
3.09
2021 2022
4.32 2.82
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Awards in 2023
Award Name Award Name Award Name
• Transparency in Corporate Katadata Green Initiative Awards LPS Awards 2023 - Best Bank in
Emission Reduction 2023 2023 - Banking Sector Category SCV Reporting, KBMI Group 3
(Green Category) Category
• Transparency in Corporate
Emission Calculation 2023
(Silver Category)
Award Organizer Award Organizer Award Organizer
• Investor Daily Katadata Deposit Insurance Corporation
• BGK Foundation (IDIC)
• B Univererse
Award Name Award Name Award Name
The Most Efficient Bank Excellent Financial Performance The Best Performing Bank 2023
Bank KBMI Bank in 2022 (Bank Assets Category Within
Rp100 Trillion Less Thank Rp500
Award Organizer Award Organizer Trillion)
Bisnis Indonesia Infobank
Award Organizer
The Finance
Award Name
Satisfaction Loyalty Engagement
Award Organizer
Infobank and MRI
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Message from President Director [D.1] [2-22]
“
Bank Mega has implemented socialization
policy to enhance opportunities for
sustainable finance financing by selecting
financing process based on credit
requirements that consider Environmental,
Social, and Governance (ESG) aspects.
“
Dear Stakeholders, Bank Mega has established policies to address sustainability
On behalf of the Board of Directors, I present the Bank challenges and mitigate environmental risks. Furthermore, in
Mega 2023 Sustainability Report, outlining our contributions addressing the adverse effects of climate change, the bank
to Indonesia’s Sustainable Development Goals (SDGs). has identified sectors with elevated risks and calculated
The report also reflects Bank Mega’s commitment to associated negative impacts. Our ongoing commitment
implementing sustainable financial principles outlined in the involves continuous learning to comprehend ESG risks that
Sustainable Financial Action Plan (RAKB). may influence sustainability and future well-being.
Policy to Address Challenges Moreover, in alignment with the Environmental, Social,
Bank Mega has implemented policies to respond to and Governance (ESG) aspect, Bank Mega has persistently
sustainability challenges and minimize associated risks advanced its digital transformation as a strategic response
effectively. Furthermore, in managing the adverse impacts to the dynamic changes in the business system landscape.
of climate change, Bank Mega has increased its commitment Most of our customers actively utilize various digital
to financing initiatives that prioritize environmental, social, platforms, solidifying digitalization as an integral element of
and governance (ESG) considerations. These policies have our sustainability framework. However, Bank Mega remains
been meticulously aligned with the sustainability values cognizant of the challenges associated with implementing
articulated in the Company’s Vision and Mission. digital-based technological innovations, particularly the
heightened vulnerability of data security to cybercrime. In
Bank Mega has further intensified the distribution of response to these challenges, Bank Mega has rigorously
financing in the Sustainable Business Activity Category enforced the ISO 27001:2013 standard—an internationally
(KKUB), emphasising the Micro, Small, and Medium recognized Information Security Management System
Enterprises (MSMEs) sector. As part of the initiative to (ISMS) guideline.
enhance the economic performance of MSMEs while
upholding environmental sustainability, Bank Mega
has undertaken educational programs highlighting the
significance of environmental protection. To achieve these
endeavours successfully, Bank Mega seeks support from
various stakeholders, including businesses, communities,
and the Government.
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Sustainability Performance in 2023 In 2023, Bank Mega reduced paper waste by 32% to 15.05
Bank Mega has entrusted the Sustainable Finance Team with tons, compared to the previous year’s 22.05 tons in 2022.
the responsibility of assessing the progress of sustainable
finance implementation. The planning and execution of In addition to paper efficiency, Bank Mega continued its
Sustainable Finance initiatives are spearheaded by the efficiency program for water usage in the Bank Mega Tower.
Strategic & Business Development Division (SBDV) in close All water used by Bank Mega is sourced from the Regional
collaboration with other operational units. The evaluation of Drinking Water Company (PDAM), and in 2023, water usage
sustainable finance implementation in 2023 encompasses at Bank Mega totalled 82,318 m3, marking a 3% decrease
economic, social, and environmental dimensions. compared to the previous year’s usage of 85,153 m3.
Throughout 2023, Bank Mega diligently executed the From a social perspective, Bank Mega also adds value to
business strategies outlined in the Bank’s Business Plan; the community by implementing social and environmental
however, the economic landscape remained challenging responsibility (CSR) activities, including Mega Berbagi and
and uncertain, significantly impacting the Bank’s strategic Mega Peduli initiatives, as well as financial literacy and
agenda. This circumstance necessitated several adjustments inclusion efforts.
to ensure the continuity of business operations. The overall
performance against the Bank’s Business Plan (RBB) for Mega Berbagi represents a comprehensive social
2023 did not yield optimal results, with Bank Mega reporting initiative focusing on education, public health, community
a profit before tax of Rp4.34 trillion and a profit after tax empowerment, and disaster relief in Indonesia. The funds
of Rp3.51 trillion. Despite these challenges, the current for these endeavours are generated from Mega Berbagi
accomplishments serve as a foundation for propelling even Savings customers who allocate a minimum of 1% of their
greater success in the future. received interest, complemented by an additional 1%
provided through Bank Mega’s CSR Program. Throughout
From an environmental standpoint, Bank Mega consistently 2023, Bank Mega disbursed Rp7.72 billion from the Mega
and sustainably pursues innovation to foster eco-friendly Berbagi program to facilitate the construction of six schools
efficiencies. One significant initiative the bank has gradually for disaster victims in East Java, West Sumatra, and East
undertaken is the transition in paper usage. Historically, the Nusa Tenggara. In the Health pillar, Mega Berbagi Savings
bank extensively utilized paper in almost all internal and contributed to the construction of the Trans Medical Primary
external activities. Bank Mega is actively optimizing the shift Clinic, aiming to enhance public health in the vicinity of Bank
from paper forms for account openings to digital applications. Mega’s headquarters.
As of December 31, 2023, the M-Smile application recorded
an impressive 86,820 digitally opened accounts. Drawing Donations from Mega Berbagi Savings were also directed
on this data, Bank Mega conducted simulations to estimate towards enhancing the capacity of educators and
both the economic efficiency and the positive environmental motivating students in literacy, particularly in remote
impact. The reduction in paper forms and document areas. In this context, Bank Mega collaborated with the CT
copies usage amounted to approximately 312,552 sheets, ARSA Foundation to implement the Program Pelayanan
underscoring the bank’s preservation of 27 trees. Pendidikan dan Pengajaran (PIJAR), deploying volunteer
teachers to remote areas, especially schools that had
Bank Mega further improved paper efficiency by previously received assistance from Mega Berbagi, in East
implementing digital-based credit card application Nusa Tenggara, West Sumatra, and East Java.
submissions, utilizing tablets in direct sales, mobile banking
applications, and online onboarding. Adopting e-statements Furthermore, in the course of 2023, via the Mega Peduli
and CC applications through digital platforms saved the program, Bank Mega extended aid by distributing 20,000
consumption of approximately 9,959,638 sheets of paper staple food packages to people in need, supplying masks
from January to December 2023. This initiative is estimated to all employees, and facilitating bamboo tree planting.
to reduce the need to cut down 867 trees, contributing to This collaborative effort involved partnerships with PPATK,
the additional production of 381 tons of oxygen (O2) and FKDKP, and the KEHATI foundation, resulting in a substantial
lowering carbon dioxide (CO2) emissions by around 12.2 tons. Mega Peduli donation totalling Rp 3.09 billion.
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Sustainable Finance Implementation Utilization of Sustainable Finance Business Opportunities
Bank Mega prioritizes specific industrial sector categories and Prospects
for credit financing, including the construction industry In addition to risk management, Bank Mega has strategically
and agriculture, hunting, and forestry. These categories mapped out business opportunities and prospects.
are selected based on economic sectors that can still grow Recognizing the pivotal role of the banking industry in
positively amid uncertain economic conditions. However, supporting the national economy and achieving greenhouse
credit financing from Bank Mega is exclusively extended to gas (GHG) emission reduction targets, we perceive this as an
debtors meeting the stipulated requirements. Periodically, opportunity to deliver added value to all stakeholders.
Bank Mega monitors and evaluates each borrower. Through
these efforts, Bank Mega aims to foster the commitment External Situation
of both existing and potential debtors to enhance their The surge in environmentally friendly industries and
Environmental, Social, and Governance (ESG) performance. technological advancements has presented lucrative
The approach serves as a mechanism to minimize and business prospects for banks to foster the growth of these
mitigate the negative impacts associated with the business enterprises. Simultaneously, the rising number of Micro,
activities of each industry. Small, and Medium Enterprises (MSMEs) domestically and
internationally represents a potential business avenue for
All disbursements from Bank Mega will strictly align us. Bank Mega is steadfast in its commitment to leveraging
with the Sustainable Business Activity Category (KKUB), these opportunities and elevating the standing of MSMEs
encompassing financing for environmentally sustainable through diverse international transaction services.
business activities and support for Micro, Small, and
Medium Enterprises (MSMEs). The green financing portfolio Closing Statement
constitutes 99.8%, while MSME financing comprises 0.2%. In We extend our heartfelt gratitude and highest appreciation
2023, the total lending within the KKUB category reached to all stakeholders for the unwavering support, collaboration,
Rp24.9 trillion, marking a substantial 36.4% increase and trust bestowed upon Bank Mega throughout 2023. Each
compared to the Rp18.25 trillion recorded in 2022. form of support received has served as a catalyst, propelling
us to enhance the attainment of sustainable financial
Risk Management in Sustainable Finance Implementation performance. Bank Mega remains dedicated to upholding
Target Achievement Strategy Bank Mega has implemented a harmonious equilibrium in managing environmental,
a thorough risk management framework for sustainable social, and governance (ESG) performance, recognizing its
finance, encompassing credit, operational, liquidity, and significance for present and future well-being.
market risks. To address these risks, we adopt a meticulous
approach, conducting Environmental, Social, and Governance
(ESG) risk assessments, adjusting credit disbursements with
due consideration to ESG factors, and analysing the risk
profiles of borrowers.
Jakarta, 7 February 2024
Kostaman Thayib
President Director
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Statement from the Members of the Board of Commissioners
on the Accountability to the 2023 Sustainability Report of PT Bank Mega, Tbk
We, the Board of Commissioners, hereby state that all information mentioned in the Sustainability Report of PT Bank Mega,
Tbk of the 2023 fiscal year has been presented according to regulations, and We are fully accountable for the accuracy of
this Sustainability Report content. We certify that this statement is true to the best of our knowledge.
Jakarta, 7 February 2024
Chairul Tanjung
President Commissioner
Yungky Setiawan Achjadi Ranuwisastra
Vice President Commissioner Independent Commissioner
Lambock V. Nahattands Hizbullah
Independent Commissioner Independent Commissioner
Statement from the Members of the Board of Directors
on the Accountability to the 2023 Sustainability Report of PT Bank Mega, Tbk
The sustainability report of PT Bank Mega Tbk of the 2023 fiscal year has been presented according to regulations, and We
are fully accountable for the accuracy of this Sustainability Report content. We certify that this statement is true to the best
of our knowledge.
Jakarta, 7 February 2024
Kostaman Thayib
President Director
Indivara Erni Lay Diza Larentie Yuni Lastianto
Vice President Director Vice President Director Compliance & Human
Capital Director
Madi Darmadi Lazuardi Martin Mulwanto C. Guntur Triyudianto
Credit Director Treasury & International Banking Director Operations Director
Y.B. Harianto
Information Technology Director
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Company Profile [C.1][2-1]
Vision
To stand as a source of national pride
Mission
Cultivate positive customer relationships by delivering innovative
banking services and harnessing synergies within integrated ecosystems,
professional human resources and the highest organizational performance
capabilities aimed at providing significant added value to all stakeholders.
Dynamic
Entrepreneurship
Synergy
Corporate Values
Commitment Trust
Ethics
Promoting a Culture of Sustainability through Activities [F.1]
In an effort to build a culture of sustainability, Bank Mega Through outreach, it is hoped that all employees can
continuously provides corporate culture outreach to understand and implement a culture of sustainability and
increase internal capacity. This socialization is carried out environmentally friendly behavior in all office network of
by providing induction material to new employees regarding Bank Mega. This socialization is carried out consistently
the corporate profile and strengthening the internalization over a certain period by the Corporate Culture & Change
of Corporate Culture around sustainability aspects to all Management Specialist (CCCM), who is part of the Corporate
employees. Affairs Work Unit.
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Bank Mega Overview
Name of Company [2-1] PT Bank Mega Tbk
Start of Operation Year 1969
15
• Deed of Establishment of PT Bank Karman
Basis of Legal No. 32 of 15 April 1969, Juncto
Establishment • Deed of Amendment No. 47 of 26
November 1969
Menara Bank Mega
Jl. Kapten Tendean No. 12-14 A
Jakarta, 12790, Indonesia.
Headquarters Address
Telp: (+6221) 7917 5000
[C.2]
Fax: (+6221) 7918 7100
Website: www.bankmega.com
E-mail: corsec@bankmega.com
Commercial Activity [2-6]
Banking
Decree of Minister of Finance of the Republic of
Business License
Indonesia No. D.15.6.5.48 of 14 August 1969
PT Mega Corpora
(58.02%)
Share
Ownership
Public [C.3]
(41.98%)
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Business Scale [C.3] [2-6]
Description Unit 2023 2022 2021
Male 2,176 2,230 2,403
Total Permanent Employees
Female 2,553 2,505 2,549
Net Interest Income 5.53 5.87 4.84
Rp Trillion
Net Profit 3.51 4.05 4.01
Total Capitalization
Total Liabilities 110,29 121.12 113.73
Total Equities Rp Trillion 21,76 20.63 19.14
Total Assets 132,05 141.75 132.88
Operational Area [C.3] [2-6]
Throughout 2023, Bank Mega will have 8 Regional Offices throughout Indonesia, overseeing 55 Branch Offices,
312 Sub Branch Offices, and 3 Functional Offices are strengthened by their existence 582 ATMs. Apart from that,
Bank Mega has also collaborated with 14 correspondent banks spread across several countries.
1. Medan (Sumatra area except Lampung)
2. Jakarta 1 (DKI Jakarta Area, Bekasi, Karawang)
3. Jakarta 2 (South Jakarta Area, Lampung, Bogor, Depok, Tangerang, and Banten)
4. Bandung (West Java Area except Bogor, Depok, Bekasi, and Karawang)
5. Semarang (Central Java Area, and Yogyakarta)
6. Surabaya (East Java, NTB, NTT, and Bali Area)
7. Makassar (Sulawesi, Maluku, and Papua Area)
8. Banjarmasin (Kalimantan Area)
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Bank Mega’s Office Network and ATMs [2-1]
Description 2023 2022 2021
Office Network
Headquarter 1 1 1
Regional Office 8 8 8
Branch Office 55 55 54
Sub-Branch Office 312 326 322
Functional Office 3 2 2
Total 379 392 387
ATM Bank Mega
Total 582 636 668
Products and Services [C.4] [2-6]
The Bank has provided various products and services Mega,
Details about products and services can be
such as savings products, loans, trade finance, international found in the 2023 Annual Report and on the
transactions, treasury, Mega Pass, M-Money, Likewise, with Company’s website: https://bankmega.com/
en/about-us/investor-relations-new/.
the available transaction services carried out using cards
and mobile applications. All transaction products and
services are also available can be accessed digitally via
M-Smile, Mega Internet, and Mega ATM.
Services Transaction
Service Type Unit 2023 2022 2021
Customer 111,642 143,086 182,295
Mega ATM
Value (Rp Billion) 2,358 3,112 4,524
Total Cards 228,918 256,499 313,934
Mega Pass
Value (Rp Billion) 411.0 407.0 398.8
Customer 23,101 26,094 29,301
Internet Banking
Value (Rp Billion) 47,982 47,693 49,786
Customer 784,118 581,311 394,564
Mobile Banking
Value (Rp Billion) 36,339 20,967 10,737
Total Cards (Million) 4.8 4.6 4.4
Electronic Money
Value (Rp Billion) 0.7 0.4 0.4
Box 7,690 4,257 5,510
Safe Deposit Box
Value (Rp Billion) 5.4 5.6 5.1
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Product Quantity
Savings
2023 2022* 2021*
Customer Value Customer Value Customer Value
332,136 89.44 323,004 102.95 315,937 98.91
(People) (Rp Trillion) (People) (Rp Trillion) (People) (Rp Trillion)
*There are a restatement of information from the Report Sustainability 2022 [2-4]
Treasury
Product and Service Unit 2023 2022 2021
Customer (Person) 97 82 68
Foreign Exchange Transactions
Transaction Frequency 7,884 9,958 7,110
(Spot, Forward & Swap)
Value (Rp Billion) 316,172 390,324 201,376
Customer (Person) 74 60 56
Money Market Transactions Transaction Frequency 3,518 1,449 1,793
Value (Rp Billion) 485,867 194,855 261,790
Customer (Person) 5,670 6,210 5,998
Bonds Trading Transactions Transaction Frequency 13,589 12,302 12,465
Value (Rp Billion) 104,431 120,439 125,440
Customer (Person) 5,841 6,352 6,122
Total Transaction Frequency 24,991 23,709 21,368
Value (Rp Billion) 906,471 705,618 588,606*
*There is a restatement of information from the Report Sustainability 2022 [2-4]
Significant Changes [C.6] [2-6]
In 2023, Bank Mega underwent noteworthy changes, including:
The establishment of 1 new functional office The closure of 14 sub-branch offices
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Indones
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Asso iste Associa
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Oper tion Indon s
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[C.5][2-28] (AEI)
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Associatio Bank
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managem (FKD rs
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(BARa) Indonesia Paym
System
Asssociation
(ASPI)
Supply Chain Management [2-6] [204-1]
The sustainable activities implemented by Bank Mega are closely related to the collaboration process with suppliers. By realising
sustainable finance, Bank Mega strives to improve quality, transparency, professionalism, and safe supply chain processes.
Bank Mega ensures a healthy supply chain and the right partners to work with determine several aspects of assessment and
carry out work evaluations.
Number of Local Suppliers
25
24
2023 2022
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Sustainability Strategy [A.1] [2-22] [2-23] [2-24]
Bank Mega consistently endeavours to ensure business operations that not only prioritize profit
but also enhance the quality of human resources (people) and contribute to nature preservation
(planet). This commitment aligns with Bank Mega’s Vision and Mission to become a source of pride
for Indonesia.
To achieve sustainable business practices, Bank Mega focuses on both internal and external aspects.
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External strategy Internal strategy
Improve innovation and Improve operational
services, including financing for efficiency and productivity.
Sustainable Business Activities
(KKUB) categories
Moreover, Bank Mega further expanded its financing in the Sustainable Business Activity Category (KKUB) by disbursing
credits to the Micro, Small, and Medium Enterprises (MSMEs) sector through various means, including:
• Establishing cooperation within the CT Corpora ecosystem.
• Accelerating digital transformation.
• Mitigating Environmental, Social and Governance (ESG) risks.
Bank Mega’s Support to Sustainable Development Goals
(SDGs)
In its commitment to environmental preservation and the advancement of Sustainable Development Goals (SDGs), Bank Mega
has identified several programs aligned with specific SDGs, namely goals 3, 4, 5, 8, 9, 12, and 16.
Target in 2023
• Provide a healthy, decent and safe working environment for all employees.
• Improve employee welfare and health
Achievement 2023
• Creating a healthy, safe, and comfortable working environment
• Implement work safety standards dissemination
• All employees (100%) have adhered to occupational health and safety standards.
• Conduct regular disaster response training and simulationsAdminister annual Medical Check-Up
(MCU) for all employees
• Organize a health webinar attended by all employees
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Target in 2023
• Conduct sustainable finance training for all employees using the e-learning platform
• Provide certifications and mandatory, technical, and risk control training.
• Developan e-learning module for the Introduction to Sustainable Finance Action.
• Develop Introduction to Sustainable Finance Action materials into the Development Program
curriculum.
Achievement 2023
• Carry out online training via applications
• Participate in Employee Capacity Building Training
• Follow the E-learning Sustainable Finance Action Plan
• Implementation of Climate Risk Stress Testing (CRST) training for 30 participants for a total of 90
hours training
• Sustainable Finance Action E-Learning with more than 1,200 participants with a total of training
hours more than 2,500 hours.
• Participate in the Introduction to Sustainable Finance Action program for Development Program
participants
Target in 2023
• The company actively champions gender equality, ensuring equal opportunities for individuals to
ascend to top positions and equal treatment
Achievement 2023
• 3,391 female employees constituting 54.31% of the total workforce
• 2 employee women, representing 25% in roles as Directors
• Enforce a policy of equality for all employees, fostering career advancement and enabling access
to executive positions
Target in 2023
• Improve employee welfare
• Foster economic improvement in the community.
• Support and assist the independence of MSMEs
Achievement 2023
• Implemented community empowerment through Corporate Social Responsibility (CSR) activities.
• Enforced a policy to improve employee welfare based on work performance and Bank conditions.
• Granted credit financing to MSMEs totaling Rp46 billion
• Extended loans integrating economic, social, and environmental interests, falling under the
sustainable finance category, amounting to Rp24.9 trillion
• Achieved fundraising in alignment with sustainable finance Rp459,4 billion
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Target in 2023
• Build digital infrastructure
• Innovate products and services to improve service quality
• Maintain the security of confidential data of all customers and all other stakeholders
Achievement 2023
• Conducted sessions for awareness building and education on the effective utilization of digital
technology in the banking process.
• Successfully implemented the Quick Response Code Indonesia Standard (QRIS) for various
transactions, including transfers, cash withdrawals, deposits (TTS), and cross-border Thailand
transactions.
• Extended the convenience to customers of other banks with existing QRIS by enabling
transactions at Bank Mega ATMs across Indonesia that had adopted QRIS-TTS.
• Obtained ISO 27001:2013 certification through CBQA Global
• Developed digital-based e-learning modules
Target in 2023
• Energy and water usage efficiency
Achievement 2023
• Paper waste fell 32% compared to the previous year
Target in 2023
• There are no products and services that will be withdrawn after the product and service is
launched
• Not receiving reports of complaints regarding employment practices violations, including acts of
discrimination against ethnicity, religion, gender, race, or class.
• All customer complaints can be adequately resolved.
Achievement 2023
• Comply with all applicable regulations and Company governance
• Maintain the level of customer satisfaction
• Handle all input, suggestions, and complaints fairly, quickly, and consistently
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Achievements of Sustainable Finance Activities
In 2023, the Company accomplished significant milestones in sustainable finance activities,
including:
Primary Activity Primary Activity
Growth in the disbursement of credit per the Efficient use of paper through submitting
KKUB digital-based credit card applications
Achievement in 2023 Achievement in 2023
Rp24.9 Trillion Savings around 9,959,638 pieces of
Growth in lending that aligns with economic, paper and reducing tree felling by
social, and environmental interests and is 867 trees
categorized as sustainable finance
Primary Activity Primary Activity
Fundraising per Sustainable Finance Improving the efficiency of magazine &
principles newspaper usage
Achievement in 2023 Achievement in 2023
Rp459,4 Billion Rp177.4 Million
Successful fundraising in full alignment with The cost of using magazines and newspapers
sustainable finance principles
Primary Activity Primary Activity
Delivery of training on Sustainable Finance Corporate Social Responsibility (CSR) activities which
include Mega Berbagi and Mega Peduli activities as
Achievement in 2023 well as financial literacy and inclusion
>1,200 Participants
Join in Sustainable Finance Action E-Learning Achievement in 2023
with total training >2,500 hours Rp7.72 Billion
Mega Berbagi
Rp3.09 Billion
Mega Peduli
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Collectively Nurturing the Environment
and Safeguarding Biodiversity
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Collectively Nurturing the Environment and
Safeguarding Biodiversity
Bank Mega consistently endeavors to implement sustainable environmental
management in its operational activities, aligning with the values of
environmental, social, and governance (ESG).
Environmental Performance Achievement in 2023
Program Efficiency Dimension
E-Learning
Facilitate effective and efficient training and socialization processes for each Cost, people, and paper
member of the Human Resources (HR) team.
Mobile onboarding
Cost, people, and paper
Facilitate an effective and efficient customer onboarding process
Card Initiation System HR and paper
Facilitate customer origination process for credit card clients.
Process Automation and Digitalization
Operational and HR costs
Support process efficiency to achieve optimized performance.
Tangible Monitoring System
Support the process of managing goods and assets in the branches, enabling
Operational and HR costs
the Bank to plan the procurement and replacement of goods and assets
effectively.
QR Payment
Operating costs
Support a more efficient payment process.
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Program Efficiency Dimension
Web Policy & Procedure Management System
Facilitate policy and procedure document management and paperless HR and paper
storage.
Content Management
HR and paper
Facilitate paperless customer profile and account data management
E-Doc
HR and paper
Enable paperless handling of customer profiles and account documents
Enterprise Data Warehouse
HR and paper
Facilitate paperless report generation across diverse formats.
Chatbot
Operational and HR costs
Enhance customer service efficiency.
Collection System Operating costs, human resources, and
Support collection process efficiency through mobile apps. paper
Mobile Appraisal Operating costs, human resources, and
Improve appraisal process efficiency through mobile apps. paper
Mega Employee Mobile (MeMo) Operating costs, human resources, and
Support independent, paperless operational activities. paper
Branch Delivery System (BDS) Operating costs, human resources, and
Support paperless customer service activities. paper
BI Fast
Operational Costs
Enable cost-effective 24/7 real-time transactions.
Open API
Operating costs, human resources, and
Improve the efficiency of connecting applications between the bank and
paper
partners
Payment Gateway Operating costs, human resources, and
Support financial transactions between merchants and Bank Mega partners. paper
Reconciliation System Operating costs, human resources, and
Support the reconciliation process efficiency. paper
Talkbot
Facilitate HR efficiency through time optimization and performance Operational and HR costs
optimization.
HC - Employee Self Service (adding new modules)
Operating costs, human resources, and
Facilitate HC service efficiency, speeding up processes for optimized, paperless
paper
HR performance.
Update HC System (adding new modules) Operating costs, human resources, and
Support HC work processes efficiency for optimized and paperless HR services. paper
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Bank Mega’s Efforts in Environmental Conservation
Bank Mega supports environmental sustainability through a g. Regulating air conditioning (AC) usage.
variety of efforts, including: h. Optimizing the cessation of the use of glass and bottled
a. Improving energy use efficiency. drinking water (AMDK) in the Bank Mega environment
b. Reducing emissions. to reduce plastic waste, according to the Service Memo
c. Minimizing paper waste. (No.MD.1638/PRFS/19).
d. Advocating for the reduction of operational vehicle i. Implementing a printer quota system, piloted at the
usage. Head Office.
e. Providing official vehicles meeting emission standard.
f. Digitizing processes to decrease paper consumption.
[F.5]
Energy Usage
Energy sources play a crucial role in supporting Bank Mega’s In 2023, the Bank issued the amount of Rp14.18 billion for
operational activities. The bank utilizes electricity and fuels electricity costs. This number has experienced an increase
such as diesel, oil, and gasoline. Additionally, generators of 34% compared to 2022 amounting to Rp10.57 billion.
are employed as backup during power outages to ensure However, Bank Mega will continue to strive for energy
uninterrupted banking transactions and zero downtime. efficiency. [F.7]
Electric Energy Consumption Levels and Intensity [F.6] [302-3]
Uraian 2023 2022 2021
Total energy consumption (MWh) 1,244.4 1,184.9 1,053.1
Land Area (m2) 57,595 57,595 57,595
Energy use intensity (MWh/m2) 0.02161 0.00206 0.01828
Electricity, Water, and Fuel Oil Cost (Rp Billion)
Uraian 2023 2022 2021
Electricity Cost* 14.18 10.57 12.02
Water Use Charge** 1.05 1.07 0.86
Fuel Use Cost*** 9.67 8.40 9.02
Description:
*The Data derives from Bank Mega Head Office
** The Data derives from all Bank Mega branches (KC, KCP, KK)
*** The Data derives from all Bank Mega National Regions (Operational Vehicles and Online Taxi)
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Generated Greenhouse Gas (GHG) Emissions [305-1] [305-5]
During 2023, Bank Mega has calculated emissions coverage scope one is carried out using the emissions conversion
one which comes from fuel used for for official vehicles, it is method that is, 1 litre of fuel consumption will produce 2.35
967,476 litres, an increase of 15% if compared to 2022, which kg of emissions CO2. [F.11]
is 844,389 litres. Meanwhile, using online taxis by using the
same calculation as for official vehicles if converted to a fuel Furthermore, Bank Mega has made several efforts to reduce
price of 180,411 litres, up 16% compared to 2022 of 155,300 the amount of emissions produced, including: [F.12]
litres. 1. Use fuel with high-octane RON 95 for Operational vehicles
for Directors, Commissioners & Regional Head to reduce
Based on the calculation of scope one emissions, the amount carbon emissions.
produced is 2,698 tons of CO2. This number experienced an 2. Conduct Emission Tests for all official vehicles operational
increase of 349 tons of CO2 compared with 2022, it will be & current at Head & Branch Offices Jabodetabek has
2,349 tons of CO2. Calculation of the number of emissions passed the motor vehicle emissions test.
The application of digital technology is one of Bank Mega’s efforts to reduce the carbon
footprint in all operational activities. This also impacts customers who do not need
transportation to the bank and can carry out various transactions anytime and anywhere.
[305-5] [FS8]
Water Use [F.8] [303-1]
Water is essential for Bank Mega’s operations and As an effort to make water usage efficient, Bank Mega has
environmental upkeep at the head office and branches. All made carry out periodic checks and repairs on channels
water consumption is sourced from the Regional Drinking water thereby minimizing the occurrence of water leaks.
Water Company (PDAM). In 2023, Head Office water usage
totaled 82,318 m3, marking a 3% decrease from the previous
year’s consumption of 85,153 m3.
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Total Water Usage (m3)
82,318 85,153 76,504
2023 2022 2021
Note: data comes from Bank Mega Tower
Waste Management
The predominant waste resulting from Bank Mega’s Furthermore, Bank Mega through the Property & Facility
operational activities is paper waste. To minimize this, Bank Services (PRFS) work unit monitors efforts to reduce paper
Mega actively reduces paper waste by outsourcing it to a waste so that it can reach maximum efficiency limits. In
third party holding a waste management license. [F.14] 2023, the generated paper waste amounted to 15.05 tons,
reflecting a 32% reduction from the 2022 figure of 22.05
tons. [2-25][306-1][306-2] [306-3]
Total Waste Produced in the Form of Paper (Ton) [F.13]
2023 15.05
Bank Mega has transformed into the era of
digitalization by implementing the latest
2022 2021 technology-based services. This has a significant
impact on reducing paper usage. Furthermore,
22.05 18.69 Bank Mega consistently provides education
regarding the use of several technology-based
services, including:
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• M-Smile • Content Management
• E-Learning • E-Doc
• Mobile onboarding • Enterprise Data
• Card Initiation System Warehouse
• Web Policy & Procedure • MEMo
Management System
Until the end of the reporting period, 86,820 accounts were opened via the M-Smile
application. This also has a positive impact by converting from using paper forms to open
accounts to using digital applications. Apart from that, it also impacts reducing the amount
of paper by 312,552 sheets, which can save costs of Rp32,088,672 and reflected the
Bank had saved 27 trees.
Bank Mega has increased the efficiency of using magazines and newspapers in Regional
Offices, Branch Offices and Sub-Branch Offices. All news can be accessed through digital
newspapers and magazines. This effort is a step taken by Bank Mega to follow technological
developments and support sustainability. Until the end of the reporting period, Bank Mega
had reduced the cost of using magazines and newspapers by Rp177.4 million, a decrease of
Rp69.5 million, compared to 2022 of Rp246.9 million.
Biodiversity Preservation
All locations and processes of Bank Mega’s operational activities are not directly related to high biodiversity or are located close
to protected areas. However, Bank Mega continues to strive to contribute to preserving biodiversity to create a sustainable
life. [F.9]
Bamboo Planting Activities in Ngargoretno Village, Magelang
Regency
Bank Mega actively supports the Bamboo Planting program in the Bukit Manoreh Geotourism Area, Ngargoretno Village,
Magelang Regency, initiated by the KEHATI Foundation. The program aims to enhance educational tourism attractions,
preserve endangered bamboo species, and establish a bamboo species learning park. Committed to this initiative from 2022
to 2027, Bank Mega provides annual financial assistance of Rp14,500,000 and actively participates in planting 100 bamboo
seedlings each year. [F.4] [F.10]
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Caring for Our Employees
and Communities
Bank Mega fosters a conducive environment for all employees to pursue a fulfilling and enduring
career path. The bank is dedicated to cultivating an inclusive and equitable workplace.
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Bank Mega Employee [2-7] [405-1] [406-1]
“
In 2023, Bank Mega received no reports of complaints regarding
violations of employment practices, including acts of discrimination
against ethnicity, religion, gender, race or class.
“
Bank Mega’s business sustainability is strengthened by a principle in selecting the most qualified individuals to join
team of exceptional, professional, and high-integrity human Bank Mega. [F.18]
resources (HR). The Bank also grants employees the freedom
to participate in training, education, and performance By the end of 2023, Bank Mega had 6,244 employees,
assessments according to their individual needs and talents. consisting of 2,853 male employees and 3,391 female
employees. All Bank Mega employees are full-time employees
Moreover, the Company consistently upholds human rights and there are no part-time employees. As a manifestation of
by ensuring equal treatment for all employees. In line with our commitment in upholding equality and diversity, there
Decree No. 083/DIRBM/21 on Employee Recruitment and are 3,391 female employees, which is equivalent to 54.31%
Selection, the principle of equal opportunity has been of Bank Mega’s total employees, and 2 women or 25% who
integrated since the recruitment stage. This principle occupy positions as Directors. Overall, the ratio between
guarantees that all prospective employees have an equal male and female employees is quite balanced with the
chance to secure a position based on their competence, majority being in the productive age range of 25 to 39 years
capacity, and work performance. It serves as our guiding old.
Employees Based on Employment Status
2023 2022 2021
Status Gender
Total % Total % Total %
Male
2,176 34.85 2,230 36.37 2,403 38.02
Permanent Female
2,553 40.89 2,505 40.86 2,549 40.33
Employees
Total
4,729 75.74 4,735 77.23 4,952 78.35
Male
677 10.84 632 10.31 663 10.49
Fixed term
Female
contract 838 13.42 764 12.46 705 11.16
Employee
Total
1,515 24.26 1,396 22.77 1,368 21.65
Total 6,244 6,131 6,320
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Employees Based on Region
2023 2022 2021
Region Gender
Total % Total % Total %
Male
1,920 30.75 1,994 32.52 2,035 32.30
Female
Head Office 1,210 19.38 1,185 19.33 1,088 17.22
Total
3,130 50.13 3,179 51.85 3,123 49.41
Male
933 14.94 868 14.16 1,031 16.31
Female
Branch Office 2,188 34.93 2,084 33.99 2,166 34.27
Total
3,114 49.87 2,952 48.15 3,197 50.59
Total 6,244 6,131 6,320
Employees Based on Age Group
2023 2022 2021
Age Gender
Total % Total % Total %
Male
162 2.59 97 1.58 128 2.03
Female
20-24 387 6.20 322 5.25 375 5.93
Total
549 8.79 419 6.83 503 7.96
Male
505 8.09 469 7.65 550 8.70
Female
25-29 989 15.84 962 15.69 968 15.32
Total
1,494 23.93 1,431 23.34 1,518 24.02
Male
490 7.85 568 9.26 608 9.62
Female
30-34 661 10.59 679 11.07 698 11.04
Total
1,151 18.43 1,247 20.34 1,306 20.66
Male
580 9.29 616 10.05 674 10.66
Female
35-39 635 10.17 663 10.81 623 9.86
Total
1,215 19.46 1,279 20.86 1,297 20.52
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2023 2022 2021
Age Gender
Total % Total % Total %
Male
544 8.71 559 9.12 561 8.88
Female
40-44 380 6.09 322 5.25 289 4.57
Total
924 14.80 881 14.37 850 13.45
Male
284 4.55 269 4.39 293 4.64
Female
45-49 161 2.58 170 2.77 165 2.61
Total
445 7.13 439 7.16 458 7.25
Male
240 3.84 239 3.90 218 3.45
Female
50-54 152 2.43 131 2.14 122 1.93
Total
392 6.28 370 6.03 340 5.38
Male
38 0.61 37 0.60 27 0.43
Female
55-59 24 0.38 17 0.28 13 0.21
Total
62 0.99 54 0.88 40 0.63
Male
10 0.16 8 0.13 7 0.11
Female
>60 2 0.03 3 0.05 1 0.02
Total
12 0.19 11 0.18 8 0.13
Total 6,244 6,131 6,320
Employees Based on Education Level
2023 2022 2021
Education Gender
Total % Total % Total %
Male
111 1.78 122 1.99 121 1.92
Master’s and Female
78 1.25 76 1.24 69 1.09
Doctorate
Total
189 3.03 198 3.23 190 3.01
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2023 2022 2021
Education Gender
Total % Total % Total %
Male
2,178 34.88 2,131 34.76 2,271 35.93
Female
Bachelor’s 2,697 43.19 2,596 42.34 2,585 40.90
Total
4,875 78.07 4,727 77.10 4,856 76.84
Male
374 5.99 408 6.65 441 6.98
Female
Diploma 3 576 9.22 562 9.17 551 8.72
Total
950 15.21 970 15.82 992 15.70
Male
14 0.22 15 0.24 13 0.21
Female
Diploma 1 and 2 12 0.19 12 0.20 13 0.21
Total
26 0.42 27 0.44 26 0.41
Male
176 2.82 186 3.03 220 3.48
Senior High Female
28 0.45 23 0.38 36 0.57
School
Total
204 3.27 209 3.41 256 4.05
Total 6,244 6,131 6,320
Employees Based on Position
2023 2022 2021
Position Gender
Total % Total % Total %
Male
182 2.91 188 3.07 175 2.77
Female
Vice President 135 2.16 127 2.07 109 1.72
Total
317 5.08 315 5.14 284 4.49
Male
725 11.61 679 11.07 641 10.14
Female
Manager 569 9.11 528 8.61 475 7.52
Total
1,294 20.72 1,207 19.69 1,116 17.66
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2023 2022 2021
Position Gender
Total % Total % Total %
Male
1,170 18.74 1,188 19.38 1,380 21.84
Female
Officer 1,242 19.89 1,165 19.00 1,271 20.11
Total
2,412 38.63 2,353 38.38 2,651 41.95
Male
776 12.43 807 13.16 870 13.77
Female
Administration 1,445 23.14 1,449 23.63 1,399 22.14
Total
2,221 35.57 2,256 36.80 2,269 35.90
Total 6,244 6,131 6,320
Outsourced Workers of Bank Mega Recruitment Process and New Employees [401-1]
Some outsourcers at our place are not Bank Mega The recruitment process for Bank Mega employees is carried
employees. They are vendor/supplier workers who work out by Circular Letter number 267/DIRBM-PMIC/23, which
based on an agreed contract. However, this report needs to is by Government regulations, including minimum working
include the number of other outsourced workers who are age and working time, and does not involve child labor and
not Bank Mega employees, considering the dynamic number forced labor. [F.19]
of movements between them. [2-8]
In 2023, Bank Mega will accept 2,202 new employees
consisting of 905 male employees and 1,297 female
employees to meet the needs of existing employees. The
number of employees needed aligns with the decreasing
employee turnover rate.
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Total of New Employees Based on Gender Total of Employee Resignations Based on Gender
Gender 2023 2022 2021 Gender 2023 2022 2021
Male 905 932 795 Male 913 1,134 958
Female 1,297 1,372 1,067 Female 1,176 1,359 1,082
Total 2,202 2,304 1,862 Total 2,089 2,493 2,040
Total of New Employees Based on Age Group Total of Resigned Employees Based on Age Group (Year)
Age Group Age Group
2023 2022 2021 2023 2022 2021
(years old) (years old)
<30 1,664 1,613 1,334 <30 1,203 1,496 1,110
30-50 530 681 520 30-50 819 944 871
>50 8 10 8 >50 67 53 59
Total 2,202 2,304 1,862 Total 2,089 2,493 2,040
Total of New Employees Based on Region Total of Resigned Employees Based on Region
Region 2023 2022 2021 Wilayah 2023 2022 2021
Jakarta 989 1,134 769 Jakarta 916 1,015 760
Outside Jakarta 1,213 1,170 1,093 Outside Jakarta 1,173 1,478 1,280
Total 2,202 2,304 1,862 Total 2,089 2,493 2,040
Employee Turnover Rate (%)
2023 2022 2021
33.51 39.71 32.07
Employee Welfare
Employee Benefits [2-19] Maternity Leave [401-3]
Bank Mega fully complies with laws and regulations Bank Mega has committed to provide maternity leave
on Regional and Provincial Minimum Wages (UMR and for both female and male employees. In line with this
UMP), maintaining a 1:1 ratio. The bank guarantees that all commitment, Bank Mega provides maternity leave rights for
employees (100%) receive compensation exceeding the 3 months for female employees and male employees whose
mandated minimum wage. Remuneration amounts are wives give birth will be given special leave for 2 days.
determined based on work achievement, position level, and
performance, with no discrimination related to gender or In 2023 there were 226 female employees and 113 male
other background aspects. The Human Resources Committee employees who took maternity leave and have since
governs the remuneration policy per the Decree No. 062/ returned to work in their original positions. The leave policy
DIRBM/23 on the Human Resources Committee. [F.20] is stipulated in Article 40 of the 2023-2025 Company
Regulations.
All permanent and outsourced employees receive holiday
allowances, job allowances, attendance incentives, retirement
benefits for employees approaching retirement age, health
insurance, and annual facility compensation. [401-2]
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Decent and Safe Working Environment [F.21] • Conducted tests to assess the readiness of IT
Bank Mega has implemented Occupational Health and Safety infrastructure and networks based on the Disaster
(OHS) Management policy in every work unit. This policy is Recovery Plan (DRP) coordinated by the Recovery
part of Bank Mega’s endeavors to establisha healthy, decent, Team.
and safe working environment for all employees. All Bank • Conduct a Risk Campaign through email blasts
Mega employees and individuals entering the Bank’s office outlining emergency responses to risks arising from
area are required to adhere to the policy. [403-8] external factors that may impact the work environment.
Examples include Flood Alert Due to Extreme Rain
The OHS management system has been integrated into the (January 2023), Revocation of Pandemic Status in
Bank’s management system in accordance with prevailing Indonesia (July 2023), Monkeypox Alert (November
laws and regulations. All employees are authorized to report 2023), and Flood Alert Due to Extreme Rain (December
or consult on OHS implementation, development, and 2023).
evaluation with the Property & Facility Services (PRFS) Work • Provided health service facilities, including first aid
Unit team and their respective unit heads. The obtained services (P3K), health insurance facilities appointed
evaluation results will be used as material for improvement by the company, and mandatory BPJS insurance for
and adjusted to meet existing needs. [403-1][403-4] employees and their families.
• Conducted free health checks such as IVA tests, blood
The implementation of OHS activities carried out by Bank pressure, and blood sugar measurements, organized by
Mega includes: [403-3][403-5][403-6][403-7][403-9][403-10] the Bank in collaboration with third parties.
• Organized socialization programs and disaster • Conducted general Medical Check-ups for certain
emergency response simulations aimed at training employees, organized by Mega General Insurance.
employee preparedness and ensuring the effectiveness • Held a series of health webinars to increase employee
of the Bank’s Business Continuity Management (BCM). awareness about maintaining good health.
• Drawing from the experience gained during the COVID-19 • Socialized the implementation of health protocols
pandemic, the Bank has implemented mitigations to through email blasts, guidebooks on the Bank’s
address emergency conditions including the Work from internal website, and reminder notices via various
Home System, Split Operations at alternate sites, and communication channels during specific hours.
utilizing applications available at Business Continuity
Plan (BCP) sites.
Bank Mega provides health insurance facilities for employees so that if employees
require a health examination, they can use the health insurance facility according
to the provisions. During 2023, no occupational diseases (PAK) will be caused
by Bank Mega’s operational activities. Bank Mega, through the Mega Berbagi
program, collaborates with Pratama Trans Medical Clinic and BPJS to provide
medical services for Head Office employees and also the community around the
Bank Mega Tower area. [403-6] [403-10]
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Training, Development, and Technology Engagement
All Bank Mega employees have equal opportunities During 2023, Bank Mega implemented more than 1,300
to undergo training and development. Training and training activity sessions, equivalent to 10.3 person-days for
development are provided to employees to increase each participant, with a participation rate reaching 99.33%
competency through various methods, both offline and of active employees. In line with the digitalization process,
online, as well as e-learning, the implementation of which is learning through e-learning is increasingly optimized so that
accessed through digital-based technology. As part of digital training and knowledge sharing can be achieved more widely
transformation and improving learning culture, e-learning for all employees in all branches across Indonesia. Until
platforms encourage employee participation in accessing December 2023, Bank Mega has been running e-learning
literacy and knowledge relevant to their job functions. and attended by more than 40 thousand participants
Training and development are under the management of the (excluding online tests).
Director of Compliance & Human Capital. [3-3]
Sustainable Finance Competency Development [E.2]
One of the efforts to introduce Sustainable Finance Action is In an effort to enhance digital-based employee competencies,
also carried out through the e-learning platform so that every Bank Mega has implemented an e-learning module on
new employee must follow the material. Apart from that, the Sustainable Financial Action Introduction. This module offers
availability of new modules in the e-learning platform can convenient and efficient access to insight development on
be used as an enhancement carried out continuously and Sustainable Financial Action for all employees, eliminating
sustainably. restrictions of time and place. However, Bank Mega remains
committed to advancing the e-learning module in alignment
Employee Training and Skill Development [F.22] with the evolving environmental, social, and governance
Bank Mega supports improving the quality of human (ESG) aspects also stakeholders’ needs. [FS4]
resources by providing opportunities and freedom for all
employees to develop their abilities and competencies Bank Mega conducted a sustainability finance awareness
through continuous training and providing insight. This refresher for all employees through an e-learning platform in
activity was organized internally by Bank Mega and in 2023. Additionally, the bank incorporated Sustainable Finance
collaboration with external organizers. Action Introduction material into the Development Program
curriculum, an acceleration program designed for managerial-
level employee candidates.
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Realization of Sustainable Financial Literacy in 2023 [404-1] [404-2] [FS4]
Number of Training Average Training Hours/
Training Topics
Participants Hours Employee
Introduction to Sustainable Finance Action 69 552 8
Climate Risk Stress Testing (CRST) 30 90 3
The Company has engaged Commissioners and Directors in various activities to enhance their knowledge of implementing
sustainability governance. Directors attending these activities are mandated to share acquired knowledge with their peers.
Activities attended by Directors/Commissioners in 2023 include: [E.2] [2-17]
Number of Training Average Training
Training Topics Organizer
Participants Hours Hours/Employee
Indonesian Banking in Support of Indonesia
4 30 7.5 BARa
Towards a Low Carbon Economy
Half Day Seminar on Climate Change Stress BARa & Moody’s
1 4 4
Testing Analitics Singapore
OJK International Research Forum 2023 - Save
the Planet: The Role of the Financial Sector in
1 7.5 7.5 OJK
Supporting Carbon Reduction and Electric Vehicle
Development
How to Manage Climate-Related Risks in the
1 3.5 3.5 OJK Institute
Banking Industry
Managing Environmental, Social and Governance
1 3 3 OJK Institute
Risks and Opportunities
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Employee Appraisal
Bank Mega periodically conducts performance assessments Performance assessment is carried out based on the
of all employees. Performance appraisal measures work provisions stated in Decree Number 085/DIRBM/21
results and achievements against set targets, determines concerning Employee Performance Assessment. Referring to
career aspirations, and measures job interests and needs. In Decree Number 079/DIRBM-HCRO/21 concerning Employee
2023, all employees who comply with the provisions have Promotion, competent employees can get promotions
done a performance review. [404-3] to move up the level using the promotion mechanism for
promotion. During 2023, 16.65% of employees will receive
promotions.
Composition and Percentage of Employees Promoted
2023 2022 2021
Assessment Gender
Total % Total % Total %
Male
59 7.38 52 6.40 53 6.38
Female
Position Promotion 74 9.26 60 7.38 66 7.94
Total
133 16.65 112 13.78 119 14.32
Male
62 7.76 128 15.74 89 10.71
Female
Rank Promotion 105 13.14 109 13.41 86 10.35
Total
167 20.90 237 29.15 175 21.06
Male
285 35.67 238 29.27 267 32.13
Female
Rotation / Transfer 214 26.78 226 27.80 270 32.49
Total
499 62.45 464 57.07 537 64.62
Total 799 813 831
Digitalization and Innovation of Product and/or Service
Development [F.26] [3-3]
Bank Mega consistently innovates in developing digital Cash Transfer, and Cash Deposit) functionality at Bank Mega
products and/or services to uphold high-quality standards ATMs. This innovation simplifies cash withdrawal at ATMs
and provide equitable services to all customers and partners. and merchants, enables transfers to all banks, and facilitates
Among the innovations implemented in 2023, the M-Smile cash deposits at merchants by simply scanning the QRIS
application has been enhanced with QRIS TUNTAS (Transfer, code through the mobile banking application.
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a) Enhancement of Payment Services with
improvements to digital money top-ups, aeroplane
ticket payments, insurance transactions, and motor
vehicle tax settlements.
b) Strengthening mobile banking security
comprehensively to ensure application stability,
guard against cybercrime, and secure customer
data.
c) Introducing loyalty point features in MPC Point
provides a secure and convenient way to view
credit card data.
4. Development of the National Standard Open API
Payment System (SNAP) aligned with industry
standards established by regulators.
5. Advancement of branch services to align with the
digitalization trends in banking, specifically through
implementing the Branch Delivery System Application.
Bank Mega gives responsibility for carrying out development Bank Mega will continue introducing more innovations in
and/or service innovations to the Digital Transformation Mobile Banking M-Smile, Corporate Internet Banking, and
Taskforce Team, which the President Director directly other digital facilities to meet the evolving needs of Bank
supervises. All Innovation Products related to M-Smile Mobile Mega customers.
Banking refer to Letter from Bank Indonesia No. 22/125/
DKSP/Srt/B dated 19 February 2020 concerning Approval
for the Development of PT Bank Mega, Tbk’s Proprietary
Channel Mega Smart Mobile (M-Smile). Bank Mega hopes Bank Mega Digital Credit Card
that the presence of innovative products can make it easier Bank Mega has introduced the Digital
for customers to carry out various transactions more easily Credit Card, representing a progressive
and quickly. Going forward, Bank Mega will continue to make development from conventional credit
other innovations in M-Smile Mobile Banking, Corporate cards aimed at enhancing the efficiency
Internet Banking and other digital facilities that can support and effectiveness of credit card operations.
the needs of Bank Mega customers. The development of the Digital Credit
Card aligns with Bank Mega’s commitment
Throughout 2023, the bank consistently advanced its to supporting Sustainable Development
information technology to enhance services for customers, Goals (SDGs). Digital credit card utilisation
encompassing the following initiatives: contributes to reducing carbon emissions
1. Implementing an online credit card application for associated with the card printing process
digital credit cards enables customers to conduct and minimizes paper usage in administrative
immediate online transactions without waiting for the processes conducted digitally. Bank Mega
physical credit card to be delivered. became one of the first private banks to
2. The introduction of the Loan on Card feature allows implement QR Code Indonesia Standard
customers to request fund disbursement of up to 50% (QRIS) in several ASEAN countries such as
of the credit card limit, accessible at any time through a Thailand, Malaysia, and Singapore for cross-
fast and practical process. border QRIS Payment Services.
3. Ongoing development to augment existing features and
services, including:
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Customer Data Privacy and Security [3-3] [418-1]
Socialization of Law No.27 of
2022 Concerning Personal
Data Protection
(UU PDP)
The rapid advancement of technology has profoundly PMOC/21 on Self-Assessment of Consumer Education and
impacted the banking sector. Presently, customers enjoy Protection; Circular Letter Number SE: 137/DIRBM-PMOC/22
the convenience of digital transaction activities. However, regarding Protection of Assets, Privacy, and Consumer Data
digitalization also introduces negative aspects, notably in the Framework of Consumer and Community Protection;
the surge in technological crimes, underscoring the utmost and Circular Number SE: 245/DIRBM-PMIC/23 on Cyber
importance of ensuring customer data security. Resilience and Security.
In a continual effort to mitigate risks, Bank Mega has The complete policy reflects Bank Mega’s unwavering
implemented a series of internal policies, as articulated in commitment to safeguarding the confidentiality and security
various vital documents. These include Decree Number SK: of customer data. Bank Mega assures that only authorized
078/DIRBM/23 on Consumer and Community Protection of employees or authorities with a proper warrant, as
PT Bank Mega, Tbk.; Decree Number SK: 090/DIRBM/23 stipulated in Law Number 10 Year 1998 Article 40 Paragraph
on Information Security Policy; Decree Number SK: 114/ 1 concerning a bank’s obligation to maintain customer
DIRBM/23 on Information Technology & Cyber Risk information confidentiality and Law Number 27 Year 2022
Management; Circular Letter Number SE: 230/DIRBM- on Personal Data Protection, can access customer data.
Providing the Best Service to Customers
Management Approach [3-3] and expectations, ensuring a positive and efficient banking
Customer service is critical to Bank Mega’s continued experience. As part of Bank Mega’s initiatives to offer
growth. Bank Mega continues to strive to provide the best cutting-edge services, we provide interbank transfer services
service to customers in a timely and professional manner, through BI Fast with an unconditional fee of Rp0. [F.17]
as well as implementing a customer complaint mechanism
through branch offices and Mega Call to always handle In our ongoing pursuit of delivering exceptional service
all input, suggestions and complaints by applying the in customer transactions, we have expanded our service
principles of accessibility, independence, fairness, efficiency offerings by increasing the number of payment and purchase
and effectiveness. billers accessible through mobile banking, ATMs, and Internet
banking. Additionally, Bank Mega also increases the ease of
Services Provided carrying out buying-selling transactions and ordering wealth
Bank Mega consistently upholds high-quality standards in products in the form of Mutual Funds and Bonds via mobile
delivering uniform products and services to all customers banking. We aim to provide customers with a seamless and
and partners. Our ongoing commitment is to provide enjoyable banking transaction experience, all within easy
leading services that meet and exceed customer needs reach.
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Handling and Resolution Mechanisms Customer In 2023, Customer Care recorded 6,554 complaints
Complaints [F.16] [F.24] regarding Bank Mega products and services. This number
Bank Mega welcomes complaints from customers, has increased by 6% compared to the previous year of 6,172
communities, and other stakeholders regarding any reports. The types of complaints most frequently received
issues related to our products and/or services, as well as are regarding Credit Cards and Fund Transfers. However, all
environmental and social aspects. We offer various channels complaints (100%) have been appropriately followed up by
for receiving complaints, by Branch Offices, Mega Call, the Bank Mega.
customer complaint form on our website, social media, and
the complaint form in the M-Smile application. All incoming
complaints will be diligently addressed by the relevant units,
aligning with the nature of the complaint submitted by the
customer.
Complaint Handling
Customer Channel Work Unit
System
Complaint Branch Office • Classifying Process
complaints • Investigation
• Ticket number • Resolution
Mega Call • SLA • Closing case
• Inputting resolution
results on Complaint
• M-Smile application Handling System
• Bank Mega website • The results of
complaint resolution
are notified to
• Social Media customers through
• Mass Media the available
• Regulator communication
• LAPS media
Input
Complaints from customers, the public, and other stakeholders can be
submitted through:
• Customer Service in all Bank Mega branch offices
• Mega Call with 08041500010 or +6221 2960 1600 (from abroad)
• Customer Complaint Form accessible via the www.bankmega.com
• Social Media:
• Instagram : @bankmegaid
• Facebook : BankMegaID
• X : @BankMegaID
• Youtube : Bank Mega Indonesia
• TikTok : @bankmega
• Complaint Form that can be accessed through M-Smile Application
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Number of Customer Complaints
2023 2022 2021
6,554 6,172 5,728 6,554 6,172 5,728
Complaints received Complaints followed up
6,228 5,844 5,595
Completed complaints*
Note: Data as of 31 December 2023
Product and Service Safety Evaluation [F.27] Bank Mega maintains a steadfast commitment to enhancing
Bank Mega upholds a stringent security evaluation process the security of its products and services by reinforcing its
and rigorous supervision for all products and services information technology systems. Additionally, the bank
offered to customers before launch. This meticulous consistently disseminates information and conducts
evaluation involves collaboration between Bank Mega educational initiatives on transaction security and
and regulatory bodies, including Bank Indonesia and the preventing technology-related crimes. Consequently,
Financial Services Authority. The assessment procedure throughout 2023, there were no product or service recalls
adheres to legal frameworks, notably Law Number 10 after their launch, and no financial fines or legal sanctions
of 1998, amending Law Number 7 of 1992 on Banking. were incurred due to alleged non-compliance in providing
Additionally, the evaluation aligns with Financial Services information about banking products and services. [F.29]
Authority regulations, specifically Regulation Number 6/
POJK.07/2022 on Consumer and Community Protection Bank Mega consistently upholds its dedication to
in the Financial Services Sector and Regulation Number product and service security, a commitment integral to
11/POJK.03/2022 on the Implementation of Information preserving customer trust. Demonstrating the success of
Technology by Commercial Banks. this commitment, in 2023, Bank Mega achieved a position
within the top 5 in customer satisfaction levels, as measured
by the Satisfaction Loyalty Engagement (SLE) Index 2023
(KBMI III) conducted by Market Research Indonesia (MRI).
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Customer Satisfaction Survey [F.30] the overall customer experience. Apart from that, every time
In 2023, customer satisfaction measurements will be done a customer completes a transaction, they will be asked to
according to specific events and needs. However, in 2024, provide feedback on their experience to ensure they get the
Bank Mega will routinely conduct customer satisfaction best experience. Therefore, the customer satisfaction survey
surveys at all service points. Bank Mega does this to improve results will be reported in the next reporting period.
Financial Inclusion and Literacy [FS13] [FS14] [FS16]
Management Approach [3-3] “Ayo ke Bank” Program and “Edukasi Nasabah”
Bank Mega has followed up to POJK No. 3 of 2023 concerning Program
Increasing Literacy and Financial Inclusion in the Financial Through the “Ayo ke Bank” program, Bank Mega will
Services Sector through education and financial inclusion introduce the world of banking and provide education
programs. Apart from complying with authority regulations, related to financial management to school aged children. In
Bank Mega also carries out these activities to increase public 2023, the “Ayo ke Bank” program will be implemented at Al
understanding, especially regarding financial management, Kautsar Middle School and will be attended by 50 school
introducing bank banking products, and inviting people to age children.
use financial services, especially in the banking sector. With
people who understand more about financial literacy are Furthermore, the “Edukasi Nasabah” program aims to
expected to be able to help in daily financial management educate customers on improving their ability to manage
to improve their welfare. finances and increasing awareness of potential financial
fraud.
The Corporate Affairs unit carries out Education and
inclusion activities, supervised by the Director of Compliance At the end of the year, Bank Mega and other LJKs jointly
and Human Capital, who periodically reviews performance implemented the Joint Consumer Protection Education
achievements and achieves program targets. Movement - Smart Consumers, Transaction Sensitive, which
Bank Indonesia initiated. This campaign will be implemented
online from 22 December 2023 to 3 January 2024. All
“Edukasi Nasabah” Programs are carried out through digital
campaigns on Bank Mega’s social media platforms, which
369,670 netizens have followed.
Bank Mega also conducts online financial inclusion “Pekan QRIS Nasional”
campaign program via the M-Smile mobile banking application. Apart from that,
Bank Mega has also implemented the “Bulan Inklusi Keuangan” Program offline at
Meriah Bareng Mega events in various cities throughout Indonesia and campaigns
through Bank Mega’s digital social media channels.
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Corporate Social Responsibility (CSR) Activities [F.23][F.25]
Bank Mega provides added value to the
community through implementing corporate Since 2008, Bank Mega has improved the
social responsibility (CSR) activities, including infrastructure of 78 schools spread across
“Mega Berbagi” and “Mega Peduli” activities, Indonesia with a realized cost of Rp114.93 billion.
and financial literacy and inclusion.
Mega Berbagi [FS7]
Based on the Mega Berbagi policy, they are stated in SE In addition to offering basic knowledge, we extend financial
No.180/DIRBM-PMIC/23 concerning Mega Berbagi. Mega literacy education to students to foster sound financial
Berbagi Savings is a savings product intended for savings management knowledge. Simultaneously, we contribute
activities and assisting customers in distributing aid for to the improvement of school building infrastructure.
social activities. Social activity is donations designed for Bank Mega firmly believes that a comfortable learning
Education, Public Health, Community Empowerment and environment and proper infrastructure play crucial roles in
Disaster activities in Indonesia. Donation funds will be enhancing students’ overall quality of education.
obtained from the interest allowance customers should
receive, at least 1% and added by Bank Mega by 1%. The oversight of the Mega Berbagi program falls under the
purview of the Mega Berbagi Committee, comprising diverse
Bank Mega collaborates with CT ARSA to execute the stakeholders, including customer representatives. The
Program Pelayanan Pendidikan dan Pengajaran (PIJAR), Committee is steadfast in its commitment to ensuring that
which is aimed at enhancing the capabilities of volunteer the program is executed in alignment with the principles of
teachers. After undergoing specialized training, these accountability and transparency.
volunteer teachers will be assigned to various remote
areas in Indonesia for one year. The initiative reflects Mega Peduli
our commitment to elevating the quality of education in Bank Mega remains steadfast in its commitment to actively
Indonesia. contribute to the nation’s welfare by diligently pursuing
the realization of Sustainable Development Goals (SDGs),
specifically focusing on fostering a healthy and prosperous
life. In 2023, Bank Mega undertook various impactful
activities as part of the Mega Peduli program, including:
1. Distribute 20,000 basic food packages to people in
need around the office ahead of Eid al-Fitr.
2. Distribution of masks to employees in the context of
Bank Mega’s 54th anniversary.
3. Plant bamboo trees with Pusat Pelaporan Transaksi
Keuangan (PPATK), Forum Komunikasi Direktur
Kepatuhan Perbankan (FKDP), and KEHATI Foundation.
Mega Peduli Activity Cost
(Rp Billion)
3.09 2.82 4.32
2023 2022 2021
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Implementing Responsible
Business Practices and Creating a
Sustainable Economy
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Sustainability Governance Structure [E.1] [2-9]
In compliance with the Limited Liability Company Law
(UU), Bank Mega’s governance structure comprises
Bank Mega has implemented good governance in
the General Meeting of Shareholders (GMS) as the
accordance with:
highest organ, the Board of Directors managing the
• Articles of Association of PT Bank Mega Tbk No.
company, and the Board of Commissioners overseeing
08 of 2023.
its activities. Furthermore, guided by the Remuneration
• Financial Services Authority Regulation no. 17 of
and Nomination Committee’s recommendations,
2023 concerning implementing Governance for
shareholders possess the authority to determine
Banks for Commercial Banks.
remuneration and nominations for appointing the
• Circular Letter of the Financial Services Authority
Board of Directors and Board of Commissioners. These
No.13/SEOJK.03/2017 on the Implementation of
decisions are later ratified at the GMS. The 2023 Annual
Governance for Commercial Banks.
Report provides detailed information on the GMS, the
Board of Directors, the Board of Commissioners, their
At the conclusion of each year, Bank Mega compiles
functions, the nomination and selection process, the
and publishes a governance implementation
remuneration ratio and performance evaluation. [2-9][2-
report as a vital component of its commitment to
10][2-11] [2-18] [2-20] [2-21]
information openness and transparency. [2-15][2-27]
General Meeting of Shareholders
Corporate Secretary
Board of Commissioners Board of Directors
Committees under Committee under
the Board of Commissioners the Board of Directors
Sustainable Finance Team [2-12] [2-13] [2-14] • Drafting a report on the Work Plan and Budget (RAKB).
In a dedicated effort to implement sustainable finance • Compiling a sustainability report.
practices, Bank Mega, through Board of Directors Decree • Regularly reporting sustainability performance to the
No. 153/DIRBM/19 dated June 20, 2019, delineating the Compliance & Human Capital Director. The Compliance &
Membership Structure of the “Sustainable Finance Team”, Human Capital Director is responsible for reporting to the
has established a team comprising several working units. President Director for a comprehensive review, evaluation,
The Sustainable Finance Team is tasked with various and approval of the sustainability report’s content.
responsibilities, including:
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Implementation of Sustainable Finance Policy [FS1]
By the end of 2023, Bank Mega successfully integrated • Anti-Money Laundering Policy, Funding Prevention
the business criteria outlined in the sustainable finance Terrorism, and Prevention of Weapons Proliferation
policy. These criteria enable the bank to assess business Funding Mass Destruction (APU, PPT & PPPSPM).
credit eligibility, encompassing factors like document
completeness, which includes certifications for specific This policy serves as a tool to ensure the proper
sectors. Bank Mega also has other policies in place such as: implementation of good governance and is accessible on
• Anti-fraud policy. the Company’s website.
• Anti-corruption policy.
Sustainable Finance Risk Identification [FS2]
Bank Mega has identified risks that pose challenges in implementing sustainable finance. To address each risk, the bank
employs a prudent approach through four pillars, namely:
Active Supervision of the Board of Commissioners and Directors.
Internal Control System.
Suficiency of Policies, Procedures, and Limit Setting.
Suficiency of Risk Identification, Measurement, Monitoring and
Control Processes.
Risk Management Information System.
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Risk Management Procedures on Sustainable Finance and sea levels (chronic physical risks). Transition risks arise
Implementation [E.3] [FS2] [FS9] from changes in government and stakeholder policies,
Sustainable finance in accordance with risk management technological advancements, social dynamics, and the
policy procedures. In addition, the process of identifying, evolving objectives of the global economy toward a low-
measuring, monitoring and controlling credit risk covering carbon model.
the Environmental, Social and Governance (ESG) impacts of
the debtor’s business activities is also carried out. The effectiveness of risk management, particularly in the
credit granting process, is expected to support Bank Mega
The risk management process also involves assessing the in achieving Sustainable Development Goals (SDGs).
impact of climate risks, such as physical and transition
risks, on the debtor’s financial performance. Physical risks The following outlines a risk management procedure in
encompass those resulting from severe natural disasters the credit granting process that takes into account the
(acute physical risks) and those gradually affected by long- implementation of sustainable finance and Environmental,
term changes in climate patterns, such as rising temperatures Social, and Governance aspects:
Stages of Risk Management Procedures for Sustainable Finance Implementation
1. Identify the debtor’s 2. Credit risk measurement 3. Monitoring of ESG risks 4. Controlling climate/ESG-
business profile related to ESG risk of the debtor’s business related risks:
• Business activity risk with the main instrument • Managing the composition
• Measurement of the
register to determine ESG being performance reports of credit portfolios in
risk level. impact of physical risk or compliance with ESG economic sectors and
• Potential social and related to the location standards. regions with a large
environmental damage climate risk impact.
of the business or the
from the debtor’s business • Establish covenants
activities. debtor’s collateral, as with debtors regarding
• Social and environmental well as the impact of compliance with ESG
impacts/issues of the transition risk on the impacts.
purpose of the credit
financial performance
application
of the debtor /
prospective debtor.
Bank Mega has commenced mapping its loan portfolio to assess the impact of climate risks, encompassing both physical and
transition risks. Furthermore, Bank Mega is currently developing a Stress Testing methodology specific to climate risks, aiming
to evaluate potential losses that could impact the Bank’s capital.
Issues on the Implementation of Sustainable Finance the necessity of sustainability implementation across all
[E.5] [FS9] business lines, particularly in credit-related activities.
Bank Mega acknowledges the various challenges associated » The Bank also needs to establish policies that promote a
with implementing sustainable finance, encompassing both sustainability culture among employees and ensure that
internal and external aspects. other policies concerning business processes and risk
• Internal management issued by the Bank align with a culture of
» Bank Mega must enhance awareness among all sustainability.
employees to foster a culture of sustainability. This
culture is crucial as the foundation for understanding
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• External for immediate profit but also as a responsibility to sustain the
» Bank Mega must collaborate with debtors that are business long-term by enhancing the efficiency of natural
playing a significant role in transitioning business resource usage. Furthermore, the Bank will consistently
activities towards an environmentally friendly economy. review its policies to ensure alignment with the culture of
» Obtaining disclosure from debtors regarding data sustainability.
related to climate risks, such as emissions and ESG-
related business activities, is essential. This data is Bank Mega will coordinate with debtors to educate
necessary for accurately measuring the credit risk of the and increase awareness, encouraging them to conduct
debtor. business activities considering ESG factors to mitigate
external challenges. Additionally, the bank will ensure that
In response to the challenges, Bank Mega continues to its requirements for climate risk data from debtors can be
educate all employees and debtors. This effort is undertaken fulfilled.
because implementing sustainable finance serves not only
Whistleblowing System [2-16] [205-3] [2-26]
Bank Mega has committed to implementing a Whistleblowing The Crime and Fraud Investigation (CFIN) Work Unit assumes
System (WBS) to implement Good Corporate Governance. complete responsibility for systematically implementing the
Bank Mega wants to create a clean, safe, and transparent Work Breakdown Structure (WBS), providing regular reports
business environment by implementing the WBS system. on all WBS outcomes to the Board of Directors. Throughout
Bank Mega is expected to encourage awareness among 2023, Bank Mega received and effectively addressed 11
employees and other stakeholders in disclosing violations. WBS reports, ensuring alignment with pertinent legal and
regulatory frameworks. [2-16]
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The Whistleblowing System can be accessed through
E-mail : fbi@bankmega.com
Telephone (Fixed Line): +6221-7915000 via ex. 15.112, 15.115, 15212 and 15215.
Phone/SMS/Whatsapp : 0822-0822-0500 and 0822-0822-1999
Address: Crime & Fraud Investigation (CFIN) Unit, Menara Bank Mega Lt. 15 Jl. Kapten
Tendean No. 12-14 A Jakarta 12790
If the results of the analysis do
not find any elements of fraud,
then the report will not be
submitted back to the Reporting
Party (whistleblower) that
the report does not meet the
elements of fraud
If the result of the report concerns
an element of the code of
conduct, it will be forwarded to
the work unit that handles it (for
example: Human Capital Reward,
Incoming
Operations & Services Unit)
Reporters complaints
(whistleblowers) are
report suspected verified
and If the results of the analysis
violations/fraud
analyzed show that there is an element
through the
of fraud and/or a criminal
available means
element, the Crime & Fraud
Investigation Head will instruct
an investigation process to be
carried out
Investigation results are
submitted to the President The imposition of sanksi
Director and related Directors is in accordance with
with a copy to the President company regulations and
Commissioner/Board of applicable legal provisions
Commissioners
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Corporate Support for Anti-Corruption [205-1] [205-2] [205-3]
The Company enforces zero tolerance towards corruption Fundamentally, several units, such as the PRFS Unit, tend to
and the abuse of power for personal gain, aligning with the have relatively high corruption risks. However, throughout
implementation of SK. No. 084/DIRBM/2022 on the Anti- the reporting period, the Company has not received
Fraud Strategy signed by the Board of Directors in 2022. any complaints related to allegations of anti-corruption
Additionally, the Company conducts periodic anti-fraud violations, either involving employees or business partners.
training for all employees, covering various topics, including: Bank Mega has also not faced any public legal cases related
• Anti-Fraud Strategy to alleged corruption.
• General knowledge of Banking Law No. 10/1998
• Whistleblowing System
• Banking crime modus operandi and preventive
measures.
Stakeholder Engagement [E.4] [2-29]
Bank Mega consistently engages key stakeholders in all activities and actively endeavors to meet the needs of each stakeholder
group. These efforts are guided by thorough mapping, considering the proximity and impact of stakeholders on the Company.
Means of Engagement and Significant Topic and
Stakeholder Bank Mega Response
their Frequency Stakeholders’ Needs
• General Meeting of • Financial performance • Organizing GMS and EGMS
Shareholders (GMS): once • Sustainability performance • Reporting on financial
a year performance (Public Expose)
• Extraordinary General
Investor and Shareholder Meeting of Shareholders
(EGMS): if necessary
• Quarterly Report
• Annual Report
• Sustainability Report
• Banking activities: at any • Response and solution over • Providing 24-hour
time inputs, complaints, and communication media and
• Via contact center: Mega information requests services
Call 08041500010/(+62) • Banking products • Following up complaints
29601600, website, and development, including received,
social media at any time digitalization • Exploring customer needs,
Customer
• Privacy protection and data and developing product
security innovation and services,
• Education and training including digital banking
• Excellent services • Protecting data privacy and
• Financial literacy and security
inclusion • Providing financial literacy
and inclusion program
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Means of Engagement and Significant Topic and
Stakeholder Bank Mega Response
their Frequency Stakeholders’ Needs
• Compliance reporting: at • Regulatory compliance • Compliance report
least once a year implementation of Prudent • Report of RAKB
• Submission of evidence Principles and Corporate • Report of annual report and
AGMS announcement and Governance sustainability report
EGMS, Financial Report • ESG risk analysis in credit • Other meetings such as
Regulator
Annually, Monthly, and lending pre-exit meeting and exit
Quarterly. • Anti-Fraud, Anti-Corruption, meeting
• Public Administration Anti-Money Laundering and • AGMS Results Report and
Exposure: minimum once a Counter Terrorism Financing Public Expose
year. (APU – PPT)
• Internal communication • Industrial relationship • Providing whistleblowing
media: at any time • Employees’rights and channel
• Ad-hoc internal meeting: at obligations • Protecting employees’
any time • Career development rights per the Company’s
• Sharing session per policies opportunities, competency, Regulations,
Employee
of respective work unit training, and education • Providing training and
• Banking services and/ • Occupational health and developments
or facilities that can be safety • Managing work assessment,
accessed at any time promotion, and mutation
• Website interaction: at any • Transparent goods and/or • Providing necessary
time services procurement information to accelerate
• Vendor code of conduct • Fair work contract the procurement and work
• Meeting with Goods • Timely payment process
Business Partner/Supplier/
Procurement Committee: if • Mutually profitable work • Disseminating policies and
Vendor
needed, at least once a year relationship code of conduct
• Establishing business
communication
• Ensuring timely payment
Media • Press Release: if needed, or • Company information and • Conducting press release
incidental by nature data, among which are • Publishing media content
• Information disclosure: at company’s finance, products, and reports
any time if necessary and corporate actions
Identification of Material Topics and Sustainability discussion identified six material topics aligned with the
Issues sustainability context and supportive of SDGs.
On December 21th, 2023, Bank Mega identified and mapped
material topics relevant to the context of sustainability and There are additional material topics and differences in
contributed to the attainment of Sustainable Development material topic titles in the 2023 reporting. This difference is
Goals (SDGs). The bank facilitated a discussion led by because Bank Mega has adjusted important issues during
an independent party serving as an expert team, which 2023 according to the priorities for disclosing secular topics.
delved into business activities’ actual and potential impacts, [3-1] [3-2]
conducting an impact analysis. The outcome of this
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Material Topic and Sustainability Issue
No. Material Topic Sustainability Issue
1. The achievement of disbursement of funds (credit) in accordance
with the Sustainable Business Activity Category exceeding the target
in RAKB 2022 was mainly sourced from the corporate segment, both
from new loans and utilization of credit facilities.
2. Implementation of sustainable finance in creditworthy business
criteria
1 Sustainability Financing 3. Economic performance resilience
4. Operational cost efficiency
5. Credit growth
6. KKUB portfolio growth
7. Anti-Fraud and AntiCorruption, Anti-Money Laundering and
Prevention of Financing of Terrorism (AML-CFT)
8. Regulatory compliance and corporate governance
Customer Privacy and 1. Maintain information and transaction security
2
Data Security 2. Regulatory compliance and corporate governance
Digitalization and 1. Applying digital technology innovation
3
Innovation 2. Regulatory compliance and corporate governance
Training, Development, 1. Sustainable Finance Training
4 and Technology 2. Competence development and career path training
Engagement 3. Competence development training for customers and the public
Financial Inclusion and
5 1. Trainings on financial inclusion and financial literacy
Literacy
1. Maintain customer satisfaction levels
6 Service Excellence 2. Manage all feedback, suggestions, and complaints fairly, quickly, and
consistently
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Economic Performance 2023
In 2023, Bank Mega succeeded in recording positive Bank Mega regularly manages credit quality by assessing
performance with a profit after tax of Rp3.51 trillion. This debtors’ repayment capabilities and conducting thorough
result comes from interest income and fee based income. analyses. This proactive approach has enabled Bank Mega
Apart from that, Bank Mega has disbursed credit amounting to sustain stable profits and maintain high credit quality. The
to Rp66.29 trillion, decrease 5.69% compared to the previous bank has also implemented a policy to keep the Loan-to-
year of Rp70.29 trillion. Credit provision is dominated by two Deposit Ratio (LDR) within the range of 74.03%, ensuring
credit segments: corporate and joint financing. liquidity is maintained. These diverse efforts are periodically
evaluated by the Financial Control Work Unit and submitted
to the President Director.
Direct Economic Value Generated and Distributed (Rp Trillion) [201-1]
Description 2023 2022 2021
Direct Economic Value Generated
Total Assets 132.05 141.75 132.88
Credit Distributed 66.29 70.29 60.68
Third Party Funds 89.44 102.95 98.91
Net Interest Income 5.53 5.87 4.84
Non-Interest Income 2.29 2.50 3.14
Net Operating Income 4.33 5.00 4.94
Net Profit 3.51 4.05 4.01
Total Direct Economic Value Generated (A) 303.54 332.41 304.50
Direct Economic Value Distributed
Other Operating Costs 3.49 3.36* 3.04*
Salary and Allowance for Employees and Director 1.46 1.36 1.32
Dividend Payment 2.84 2.80 2.10
Total Economic Value Distributed (B) 7.79 7.52* 6.46*
Total Retained Economic Value (A-B) 295.75 324.89* 298.04*
Note:
*There are a restatement of information from the Report Sustainability 2022 [2-4]
Financial Ratio (%)
Description 2023 2022 2021
Minimum Capital Adequacy Ratio 26.17 25.41 27.30
Non-performing earning assets and non-productive assets to total
1.58 1.13 1.04
peoductive assets and non-productive assets
Non-performing earning assets to total earning assets 0.99 0.78 0.66
Allowance for impairment losses (CKPN) of financial assets to earning
0.56 0.49 0.46
assets
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Description 2023 2022 2021
Gross NPL 1.57 1.23 1.12
NPL Nett 1.18 0.91 0.81
Return on Asset (ROA) 3.47 4.00 4.22
Return on Equity (ROE) 17.62 23.15 23.49
Net Interest Margin (NIM) 5.21 5.42 4.75
Efficiency Ratio (BOPO) 65.36 56.76 56.06
Loan to Deposit Ratio (LDR) 74.03 68.04 60.96
Financial Performance Realization in 2023 (Rp Trillion) [F.2] [F.3]
Description 2023 2022 2021
Net Operating Income
Target 5.52 5.31 4.31
Realization 4.34 5.00 4.94
Net Profit (Loss)
Target 4.46 4.30 3.50
Realization 3.51 4.05 4.01
Note: The target for channeling funds by sustainable finance is to grow 5% from the position in December 2022 Rp24.9 trillion.
Bank Mega recognizes that various factors influence Climate Risk Stress Test (CRST) [FS11]
economic performance. It is not just quantifiable elements; • Credit Risk
climate and social conditions also significantly impact Bank Mega has meticulously undertaken a climate-
economic resilience. The rising temperature of the Earth’s related stress test to assess credit risk, encompassing
surface has led to shifts in consumption patterns, business physical and transition risks thoroughly. In the evaluation
activities, and risk management approaches. In 2023, of material risks, such as floods, droughts, and forest
Bank Mega did not incur significant losses due to climate fires, the bank intricately mapped the collateral locations
change. Nevertheless, this risk warrants careful observation, of consumer credit debtors with property-backed
especially when analyzing financing risks in industries that assets, alongside pinpointing the business locations
negatively impact climate risk. Furthermore, in 2023, Bank of debtors operating in the Agriculture, Forestry, and
Mega received no financial assistance from the Government. Fisheries sectors. In the realm of transition risks, Bank
[201-2] [201-4] Mega conducted mapping for debtors entrenched in
industries marked by high emissions, including the
Construction sector, Agriculture, Forestry, and Fisheries
sector, Energy sector, Mining and Quarrying sector,
Transportation and Warehousing sector, and Processing
Industry sector.
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Furthermore based on the mapping results, Bank Mega (increase in interest rate & yield of securities), and the
will project the anticipated impact of flood risk on impact of climate risk (decrease in marked-to-market
debtors’ collateral, expecting a subsequent decrease in value of securities).
collateral value. Additionally, the bank will thoroughly
assess potential losses from debtors in the Agriculture, • Operational Risk
Forestry, and Fisheries sectors due to risks such as Bank Mega has identified physical risks from sudden
droughts and forest fires. Furthermore, Bank Mega will climate changes, such as flood and fire risks. These
delve into detailed projections of debtors’ financial climate changes pose the potential for detrimental
conditions in response to transitional risks, such as the impacts on the bank’s assets, including office buildings
assumed imposition of a carbon tax. This assumption (both the head office and branch offices), and other
involves a significant projected increase in carbon potential damages that could result in a loss of value for
prices, consequently heightening costs that debtors will Bank Mega.
be compelled to incur.
To mitigate these risks, Bank Mega has implemented
• Market Risk a measurement strategy involving mapping branch
Bank Mega has conducted a comprehensive risk offices, regional offices, data centers, and the head
identification process for calculating carbon emission office based on data from the Indonesian Disaster Risk
estimates within Scope 3. The bank systematically Index (IRBI), which identifies potential disaster-prone
mapped transition risks associated with its held areas. Additionally, Bank Mega has calculated possible
securities to specific economic sectors. Furthermore, loss values using historical data available to the bank.
it established the CRST framework - Market Risk, Based on the outcomes of this mapping process, Bank
which includes scenarios (short-term & long-term), Mega is equipped to project potential loss values
time horizon, data requirements (macroeconomic attributable to the impact of these physical risks. Based
data, counterparty & bond rating), shock stress tests on the mapping results, the Bank could project the loss
value due to the physical risk impact.
Implementation of Sustainable Finance
Management Approach [3-3] The head of the Sustainable Finance preparation and
The implementation of sustainable finance carried out by implementation team is the Strategic & Business Development
Bank Mega has directly impacted financial performance. Work Unit. 15 other Divisions also assist the Sustainable
In addition, Bank Mega has considered environmental, Finance Team. The Director of Compliance & Human Capital
social, and governance aspects in business and operational monitors team performance.
processes. Bank Mega implements sustainable finance based
on POJK No. 51/POJK.03/2017 concerning Implementing ESG-Informed Credit Portfolio
Sustainable Finance for Financial Services Institutions, Issuers, As a form of support to the implementation of sustainable
and Public Companies. finance in Indonesia, Bank Mega has managed its credit
portfolio with LST perspective.
ESG-oriented credit portfolio management process flow:
Identify loan portfolio according to Sustainable Business Activity Category (KKUB)
Consider the impact of any actions taken on the environment and society
Conduct periodic measurements according to predetermined targets
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Essentially, Bank Mega manages its credit portfolio through assessment is carried out to decide on the continuation of
a comprehensive approach, drafting policies on credit credit. This effort aims to encourage debtors and potential
guidelines and setting a growth target of up to 5% for debtors to enhance their LST performance and serve as a
the sustainable finance credit portfolio over a one-year means to minimize and mitigate the negative impacts of
period. The targets and objectives of managing an LST- each industry’s business activities. [FS3]
oriented credit portfolio are carried out in line with the
Government’s guidance and the targets of Sustainable Sustainable Financial Performance
Development Goals (SDGs). Bank Mega has filtrated financing sectors prone to negative
environmental impact, including transportation, palm
Furthermore, Bank Mega prioritizes specific economic oil, and manufacturing, to promote sustainable finance.
sectors for credit financing, including construction and The Bank is set to progressively reduce or implement
agriculture, hunting, and forestry. This selection is based improvement plans over a specified period for sectors with
on sectors showing positive growth potential even in a high risk of environmental damage.
uncertain economic conditions, such as national strategic
projects and lending to conglomerate groups with strong Furthermore, Bank Mega’s steadfast commitment to
financials, particularly companies with solid ratings and sustainable finance is exemplified through the distribution
financial conditions. Credit financing is extended to eligible of KKUB credits. In 2023, the KKUB credit distribution
debtors, and Bank Mega conducts periodic monitoring surged to Rp24.9 trillion, marking an impressive increase
and evaluation of each debtor. In the event of a default, an of 36.4% compared to the Rp18.25 trillion recorded in 2022.
Bank Mega has categorized its financing portfolio to debtors into eight KKUBs. As of the end of the reporting
period, the amount of KKUB financing provided by Bank Mega grow to Rp6.7 trillion, with funding for each
category as follows:
• Renewable energy category: Rp331 billion
• Energy Efficiency: Rp181 billion
• Sustainable Management of Living Natural Resources and Land Use Rp895 billion
• Green Transportation: Rp104 billion
• Eco-efficient Products (Products that Use Less Resources and Pollute Less): Rp2.1 trillion
• Environmentally Sound Buildings that meet Nationally, Regionally, or Internationally recognized Standards
or Certifications: Rp2.4 trillion
• Other Environmentally Sound Business and/or Other Activities: Rp709 billion
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Total Realization Sustainable Finance Financing (Rp Billion)
2023 2022
Description
(December) (December)
NoA Rp Billion NoA Rp Billion
a. Funds Raising
19,604 459.4 23,749 519
CIF Rp Billion CIF Rp Billion
b. Funds Distribution
93 24,900 98 18,245
Total Productive Assets of Sustainable Business Activities 91,122 18,245
a. Total Sustainable Business Financing Loans (RP) 24,900 18,245
b. Non-Sustainable Business Activities (RP) 0 0
Percentage of total credit/financing of sustainable business activities
38% 26%
to total bank credit/financing (%)
Amount and quality of credit/financing by category of sustainable
(Rp) NPL (%) (Rp) NPL (%)
business activities
• Renewable energy 331 0 0 0
• Energy Efficiency 181 0 0 0
• Pollution Prevention and Control - 0 0 0
• Sustainable Management of Natural Biodiversity and Land Use 5,006 0 4,111 0
• Terestrial and Aquatic Biodiversity Conservation - 0 0 0
• Eco-friendly Transportation 569 0 465 0
• Sustainable Water and Wastewater Management - 0 0 0
• Climate Change Adaptation - 0 0 0
• Products designed to minimize resource usage and reduce
2,097 0 0 0
pollution (Eco-efficient)
• Eco-friendly Buildings adhering to Nationally, Regionally, or
3,417 0 1,058 0
Internationally recognized Standards or Certifications
• Business Activities and/or Other Environmentally Sound Activities 13,254 0 12,545 0
• MSME Activities 46 0 66 0.59
Realization and Target of Sustainable Finance Financing (Rp Billion)
Lending by KKUB Financing Realization
• Renewable energy 331
• Energy Efficiency 181
• Pollution Prevention and Control 0
• Sustainable Management of Natural Biodiversity and Land Use 5,006
• Conservation of Terrestrial and Aquatic Biodiversity 0
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Lending by KKUB Financing Realization
• Eco-friendly Transportation 569
• Sustainable Water and Wastewater Management 0
• Climate Change Adaptation 0
• Products designed to minimize resource usage and reduce pollution (Eco-efficient) 2,097
• Eco-friendly Buildings adhering to Nationally, Regionally, or Internationally recognized Standards
3,417
or Certifications
• Business Activities and/or Other Environmentally Sound Activities 13,254
• MSME Activities 46
Lending per Segment (Rp Billion) [FS6]
Description 2023 2022 2021
Corporate Credit 24,370 17,904 16,012,86
Renewable Energy 331 0 0
Energy Efficiency 181 0 0
Sustainable Management of Living Natural Resources and Land Use 4,973 4,066 3,105,28
Eco-friendly Transportation 569 465 369,47
Eco-Efficient Products 1,847 0 0
Eco-friendly Buildings that Comply with Nationally, Regionally, or
3,232 870 938,07
Internationally recognized Standards or Certifications
Business Activities and/or Other Environmentally Sound Activities 13,237 12,503 11,600,04
Commercial Loans 471 256 526.26
Sustainable Management of Living Natural Resources and Land Use 20 20 0
Eco-Efficient Products 250 0 0
Eco-friendly Buildings that Comply with Nationally, Regionally, or
185 188 189.50
Internationally recognized Standards or Certifications
Business Activities and/or Other Environmentally Sound Activities 16 40 336.76
Retail Loans (MSME & Consumer) 59 8 95
Sustainable Management of Living Natural Resources and Land Use 13 83 24.39
Eco-friendly Buildings that Comply with Nationally, Regionally, or
0 24 0
Internationally recognized Standards or Certifications
Business Activities and/or Other Environmentally Sound Activities 0 1 0
MSME Activities 46 58 70.61
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Credit Distribution Based on Economic Sector for 2023
Total of Debtors Customer Loans Outstanding
Economic Sector
Information File (CIF) (Rp Billion)
Socio-cultural Community Services Entertainment 2 0.22
Processing Industry 14 5,485
Electricity, Gas, and Water 1 331
Construction 8 3,051
Accommodation and Drinking Food Provision 12 2,164
Wholesale and Retail Trade 32 57
Mining and Excavation 3 6,933
Agriculture, Hunting, and Forestry 8 5,379
Real Estate, Rental Business, and Corporate Services 5 815
Transportation, Warehousing, and Communication 4 684
Financial Intermediary 1 0.70
Individual Services Serving Households 0 0
Fisheries 1 0.31
Household 2 1.38
Total 93 24,900
Credit Portfolio Mapping of Sustainable Business • KKUB that Supports Green Transportation
Activities Category Loans are extended through collaborative financing
Bank Mega has organized its credit portfolio according arrangements with other banks to support the investment
to KKUB guidelines outlined in OJK Regulation No. 51/ requirements of the Jabodebek LRT project, including
POJK.03/2017. Regularly, the Bank fosters positive facilities and infrastructure.
relationships with debtors, engaging in discussions about • KKUBs that Support Business Activities and/or Other
opportunities and risks linked to ESG aspects. It actively Environmentally Sound Activities
encourages debtors’ businesses to be part of KKUB. Bank Extended to debtors meeting the criteria of sustainable
Mega aspires for each debtor to comprehend, leverage financial businesses focusing on enhancing environmental
opportunities, and address LST risks effectively, contributing quality.
to the development of sustainable business activities. [FS5] • KKUB that Supports Business Activities and/or Other
Activities of Micro, Small, and Medium Enterprises
• KKUBs that Support Biological Resources Management (MSMEs) Activities
and Sustainable Land Use [FS10] As an effort to fund the working capital and investment
We have 1 debtor that holds the Indonesian Sustainable requirements of debtors meeting the criteria of Micro,
Palm Oil (ISPO) and/or Roundtable on Sustainable Palm Small, and Medium Enterprises (MSMEs).
Oil (RSPO) certification. [FS10]
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Lending by Category of Sustainable Business Activities (Rp Billion)
Category of Sustainable Business Activities 2023 2022 2021
Renewable energy 331 0 0
Energy Efficiency 181 0 0
Biological Resources Management 5,006 4,111 3,130
Eco-friendly Transportation 569 465 369
Building with Eco-Friendly Standards 2,097 0 0
Environmentally-related Business Activities 3,417 1,058 1,128
MSME Activities 13,254 12,545 11,937
Biological Resources Management 46 66 71
Total 24,900 18,245 16,634
Impact of Sustainable Financial Products and/or Nevertheless, implementing sustainable finance entails the
Services [F.23] [F.28] potential for adverse consequences should debtors neglect
All sustainable financial products and/or services will serve regulatory adherence, consequently exposing themselves
as the foundation for every financial decision. Implementing to the risk of penalties or fines. In response, Bank Mega
sustainable financial products and/or services has positive diligently conducts educational initiatives tailored for all
and negative implications for customers. Sustainable financial customers, ensuring robust regulatory compliance and
products and/or services have the potential to enhance fostering unwavering support for sustainable environmental
global economic competitiveness and can contribute to conservation.
supporting environmental sustainability, efficiency, and the
achievement of sustainable development goals.
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About the Report [2-2] [2-3] [2-4] [2-5] 66
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About the Report [2-2] [2-3] [2-4] [2-5]
The PT Bank Mega Tbk Sustainability Report is published There are changes and restatements for information in this
to provide information related to the Company’s economic, report. The Sustainability Report has not undergone third-
social, environmental, and governance performance, party verification, however all financial data is derived
commitment, and accountability to all stakeholders. The from audited financial statements by a public accounting
2023 Sustainability Report and Annual Report form a firm (KAP), consolidating information from all Bank Mega
complementary unit. Published annually, the Sustainability working units across Indonesia. Electricity consumption
Report covers the period from January 1 to December 31, data originates from the head office, and water usage and
2023. The 2022 Sustainability Report has already been fuel consumption data encompass the head office and all
published on the Company’s website at 2nd February 2023. branches of Bank Mega. The report excludes other entities
This report is prepared with reference to: as Bank Mega does not possess subsidiaries. Every data
• Financial Services Authority Regulation (POJK) No.51/ point and information disclosure has undergone approval
POJK.03/2017. and verification by relevant internal parties, including the
• Circular Letter of the Financial Services Authority Head of the Company. [G.1]
(SEOJK) No. 16/SEOJK.04/2021.
• Global Reporting Initiative (GRI) 2021 standards, with
conformity: ‘reference to the GRI Standards’, and GRI
Financial Services Sector Supplement.
Feedback on Last Year’s Report [G.3]
Until the end of 2023, the Company garnered feedback to enhance information pertaining to sutainable finance and start
identifying debtors in accordance with the sustainable business activities categories (KKUB). Thus, in this report, Bank Mega
endeavors to deliver that information more comprehensively.
Determination of Report Content and Quality [3-1]
The Bank Mega 2023 Sustainability Report was prepared based on accuracy, balance, clarity, comparison, completeness,
sustainability context, timeliness, and verifiability. The content determination and preparation process were conducted
internally and approved by the Compliance & Human Capital Director, who is responsible for all sustainable finance activities.
Report-related contacts [2-3]
Name: Christiana Maria Damanik
Position: Corporate Secretary
Email : corsec@bankmega.com
Phone : (62-21) 7917 5000 (hunting)
67
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Reference POJK No. 51/POJK.03/2017, SEOJK
No. 16/SEOJK.04/2021, and GRI Standard
Content Index [G.4]
POJK No. 51/POJK.03/2017 and SEOJK No. 16/SEOJK.04/2021
Index Number Index Name Page
Sustainability Strategy
A.1 Sustainability Strategy Explanation 20-21
Performance Overview on Sustainability Aspects
B.1 Economic Aspects 5
B.2 Environmental Aspects 6
B.3 Social Aspects 7-8
Company Brief Profile
C.1 Vision, Mission and Sustainability values 14
C.2 Company's Address 15
C.3 Business Scale 16
C.4 Products, Services, and Running Business Activities 17
C.5 Membership of Association 19
C.6 Significant Changes in Issuers and Public Companies 18
The Board of Directors message
D.1 The Board of Directors message 10-12
Sustainability governance
E.1 Responsible for Implementing Sustainable Finance 50
E.2 Competency Development Related to Sustainable Finance 40-41
E.3 Risk Assessment of the Implementation of Sustainable Finance 52
E.4 Relations with Stakeholders 55-56
E.5 Problems with the Implementation of Sustainable Finance 52-53
Sustainability performance
F.1 Activities to Build A Culture of Sustainability 14
Economic performance
Comparison of Targets and Production Performance, Portfolio, Financing Targets, or
F.2 59
Investments, Income As Well As Profit and Loss
Comparison of Target and Portfolio Performance, Financing Targets, or Investments in
F.3 59
Financial Instruments or Projects that are in Line with the Implementation of Sustainability
Environmental Performance
General Aspect
F.4 Environmental Costs Incurred 31
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Index Number Index Name Page
Material Aspect
F.5 Use of Environmentally Friendly Materials 28
Energy Aspect
F.6 Number and Intensity of Energy Used 28
F.7 Efforts and Achievements of Energy Efficiency and Use of Renewable Energy 28
Water Aspect
F.8 Water Usage 29-30
Aspects of Biodiversity
Impacts from Operational Areas that are Adjacent to or are In Conservation Areas or Have
F.9 31
Biodiversity
F.10 Biodiversity Conservation Efforts 31
Emission Aspect
F.11 Number and Intensity of Emissions Generated by Type 29
F.12 Efforts and Achievements of Emission Reduction 29
Waste and Effluent Aspects
F.13 Amount of Waste and Effluent Generated by Type 30-31
F.14 Waste and Effluent Management Mechanism 30
F.15 Spill Incident (if any) N/A
Complaint Aspects Related to the Environment
F.16 Number and Material of Environmental Complaints Received and Resolved 44-46
Social Performance
The Financial Service Institution, Issuer, and Public Company’s Commitment to Provide
F.17 44
Services for Equivalent Products and/or Services to Consumer
Employment Aspect
F.18 Equal employment opportunities 33
F.19 The Presence or Absence of Forced Labor and Child Labor 37
F.20 Regional Minimum Wage 38
F.21 Decent and Safe Working Environment 40
F.22 Training and Development of Employee Skills 42
Community Aspect
F.23 Impact of Operations on Surrounding Communities 48
F.24 Public Complaints 44-46
F.25 Environmental Social Responsibility Activities (CSR) 48
Responsibility Of Sustainability Products and/or Services Development
F.26 Innovation and Development of Sustainable Financial Products/Services 43
F.27 Products/Services that the safety Have Been Evaluated For Customers 46
F.28 Product/Service Impact 65
F.29 The number of Products Withdrawn 46
F.30 Customer Satisfaction Survey on Sustainable Financial Products and/or Services 47
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Index Number Index Name Page
Others
G.1 Written Verification from Independent Parties (if any) 67
G.2 Feedback Sheet 73
G.3 Responses to Feedback on the Previous Year's Sustainability Report 67
List of Disclosures According to Financial Services Authority Regulation Number 51/
G.4 POJK.03/2017 Concerning Implementation of Sustainable Finance for Financial Services 68-70
Institutions, Issuers, and Public Companies
GRI Standards Content Index
PT Bank Mega Tbk has reported the information cited in this GRI content index
Statement of use
for the period 1 January – 31 December 2021 with reference to the GRI Standards.
GRI 1 used : GRI 1: Foundation 2021
Index Indicator Disclosure Page
GRI 2: General 2-1 Organizational details 14-19
Disclosures 2021
2-2 Entities included in the organization’s sustainability reporting 67
2-3 Reporting period, frequency and contact point 67
2-4 Restatements of information 18, 58, 67
2-5 External assurance 67
2-6 Activities, value chain and other business relationships 15-17, 19
2-7 Employees 33-38
2-8 Workers who are not employees 37
2-9 Governance structure and composition 50
2-10 Nomination and selection of the highest governance body 50
2-11 Chair of the highest governance body 50
2-12 Role of the highest governance body in overseeing the management of impacts 50
2-13 Delegation of responsibility for managing impacts 50
2-14 Role of the highest governance body in sustainability reporting 50
2-15 Conflict of interest 50
2-16 Communication of critical concerns 53-54
2-17 Collective knowledge of the highest governance body 41
2-18 Evaluation of the performance of the highest governance body 50
2-19 Remuneration policies 38
2-20 Process to determine remuneration 50
2-21 Annual total compensation ratio 50
2-22 Statement on sustainable development strategy 10-12
2-23 Policy commitments 20-21
2-24 Embedding policy commitments 20-21
2-25 Processes to remediate negative impacts 30
2-26 Mechanisms for seeking advice and raising concerns 53-54
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Index Indicator Disclosure Page
2-27 Compliance with laws and regulations 50
GRI 2: General
Disclosures 2021 2-28 Membership associations 19
2-29 Approach to stakeholder engagement 55-56
Economic Performance
3-1 Process to determine material topics 56-57
GRI 3: Material 3-2 List of material topics 56-57
Topics 2022
40,43,44,
3-3 Management of material topics
47,60
GRI 201: 201-1 Direct economic value generated and distributed 58
Economic
201-2 Financial implications and other risks and opportunities due to climate change 59
Performance 2016
201-4 Financial assistance received from government 59
GRI 204:
Procurement 204-1 Financial assistance received from government 19
Practices 2016
205-1 Operations assessed for risks related to corruption 55
GRI 205: Anti-
205-2 Communication and training about anti-corruption policies and procedures 55
Corruption 2016
205-3 Confirmed incidents of corruption and actions taken 53-54
Environmental Management
GRI 302: Energy
302-3 Energy intensity 28
2016
GRI 305: Emissions 305-1 Direct (Scope 1) GHG emissions 29
2016 305-5 Reduction of GHG emissions 29
GRI 303: Water
303-1 Interactions with water as a shared resource 29-30
and Effluents 2018
306-1 Waste generation and significant waste-related impacts 30
GRI 306: Waste
306-2 Management of significant wasterelated impacts 30
2020
306-3 Waste generated 30
Social Scope Management
401-1 New employee hires and employee turnover 37
GRI 401: Benefits provided to full-time employees that are not provided to temporary or
401-2 38
Employment 2016 parttime employees
401-3 Parental leave 38
403-1 Occupational health and safety management system 39
403-3 Occupational health services 39
Worker participation, consultation, and communication on occupational health
403-4 39
and safety
GRI 403: 403-5 Worker training on occupational health and safety 39
Occupational 403-6 Promotion of worker health 39
Health and Safety
2018 Prevention and mitigation of occupational health and safety impacts directly
403-7 39
linked by business relationships
403-8 Workers covered by an occupational health and safety management system 39
403-9 Work-related injuries 39
403-10 Work-related ill health 39
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Index Indicator Disclosure Page
404-1 Average hours of training per year per employee 41
GRI 404: Training
404-2 Programs for upgrading employee skills and transition assistance programs 41
and Education
2016 Percentage of employees receiving regular performance and career
404-3 42
development reviews
GRI 405: Diversity
and Equal 405-1 Diversity of governance bodies and employees 33-38
Opportunity 2016
GRI 406: Non-
discrimination 406-1 Incidents of discrimination and corrective actions taken 33
2016
GRI 418: Customer Substantiated complaints concerning breaches of customer privacy and losses
418-1 44
Privacy 2016 of customer data
Financial Services Sector GRI
FS Standard Sector Disclosures Page
FS1 Policies with specific environmental and social components applied to business lines 51
FS2 Procedures for assessing and screening environmental and social risks in business lines 51-52
Process for monitoring clients’ implementation of and compliance with environmental and social
FS3 61
requirements
Process for improving staff competency to implement the environmental and social policies and
FS4 40-41
procedures as applied to business lines
Interactions with Clients/Investees/Business Partners regarding Environmental and Social Risks and
FS5 64
Opportunities
FS6 Percentage of the portfolio for business lines 63
Monetary value of products and services designed to deliver certain social benefits for every business
FS7 48
line detailed based on objective
FS8 Monetary value for environmental benefits 29
FS9 Coverage and frequency of audits to assess implementation of environmental and social policies 52-53
Percentage and number of companies held in the institution’s portfolio which has environmental and
FS10 64
social issues
FS11 Percentage of assets subject to positive and negative environmental and social screening 59-60
FS13 Access points in low-populated or economically disadvantaged areas by type 47
FS14 Initiatives to improve access to financial services for disadvantaged people 47
FS16 Initiatives to enhance financial literacy based on types of beneficiaries 47
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Feedback Sheet [G.2]
PT Bank Mega Tbk 2023 sustainability report provides an overview a description to the financial and sustainability performance.
We welcomes your comments on this sustainability report via email or this form.
Your Profil
Name (on your consent) : ……………………….………………………
Institution/Corporate : ……………………….………………………
Email : ……………………….………………………
Phone/Mobile Number : ……………………….………………………
Categories of Stakeholder
o Shareholder and Investor o Media
o Customer o Businerss Partner
o Employee o Community
o Government o Others, please mention: …………
Choose the Best Response Below
Yes No
This report is easy to be understood
This report is useful for you
This report describes the Company’s performance in sustainability performance
Give Score to the Level of Material Topics Deemed Significant for you for the Sustainability of PT Bank Mega
Tbk (score 1 = least significant up to 6 = most significant)
• Sustainability Financing [ ]
• Customer Privacy and Data Security [ ]
• Digitalization and Innovation [ ]
• Training, Development and Technology Engagement [ ]
• Financial Inclusion and Literacy [ ]
• Service Excellence [ ]
Other suggestions or information related to the report:
………………………………………………………………………………………………………………………………………….…………......................................................................................................
………………………………………………………………………………………………………………………………………….…………………………………………………………………………………………………
………………………………………………………….............................................................................................................................................................................................................
Thank you very much for your input. Kindly send this feedback form to the
following email address or directly:
Corporate Secretary
PT Bank Mega Tbk
Menara Bank Mega
Jl. Kapten P. Tendean, No.12-14A
Jakarta 12790, Indonesia.
Telepon : (+62 21) 7917 5000
Website : www.bankmega.com
Email : corsec@bankmega.com
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PT BANK MEGA Tbk
Menara Bank Mega
Jl. Kapten Tendean 12-14A, Jakarta 12970
Telp. 021 7917 5000
Fax. 021 7918 7100
www.bankmega.com
74
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