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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
2024
Laporan Keberlanjutan 1
Sustainability Report
Page 2
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
KEBERLANJUTAN UNTUK MASYARAKAT SEHAT
SUSTAINABILITY FOR HEALTHY COMMUNITY
Perseroan menyampaikan tema ini dalam laporan
keberlanjutan sejalan dengan komitmen untuk
membangun komunitas yang sehat melalui kolaborasi
yang erat antara berbagai pihak yang memiliki peran
dan kepentingan di bidang kesehatan. “Sustainability for
Healthy Community” mengajak kita untuk membangun
kebiasaan menjaga kesehatan sejak dini, dan tidak
hanya fokus pada penyembuhan penyakit. Pencegahan
dan penguatan sistem kesehatan secara menyeluruh
seharusnya menjadi kesadaran setiap individu untuk
hidup lebih baik. Dengan demikian, kesehatan menjadi
dasar untuk menjaga keberlanjutan dan masa depan.
The Company presents this theme in the Sustainability
Report in line with its commitment to building healthy
communities through close collaboration with various
stakeholders in the health sector. “Sustainability for a
Healthy Community” invites us to cultivate habits of
maintaining health from an early age, focusing not only
on curing diseases. Prevention and strengthening the
health system as a whole should become an individual
awareness for a better life. Thus, health becomes the
foundation for ensuring sustainability and the future.
PERNYATAAN: DISCLAIMER:
Laporan Keberlanjutan ini berisikan This Sustainability Report contains
pernyataan-pernyataan kinerja statements on economic,
ekonomi, lingkungan, sosial, dan tata environmental, social, and
kelola, serta strategi Perseroan yang governance performance, as
digolongkan sebagai pernyataan well as the Company’s strategies
ke depan dalam pengertian classified as forward-looking
perundang-undangan yang berlaku, statements under applicable
kecuali hal-hal yang bersifat laws, except for historical
historis. Pernyataan-pernyataan matters. These statements are
tersebut bersifat prospektif yang prospective in nature, involving
memiliki risiko dan ketidakpastian, risks and uncertainties, and
serta dapat mengakibatkan actual developments may
perkembangan aktual secara material materially differ from those
berbeda dari yang tertulis dalam expressed in these statements.
pernyataan-pernyataan tersebut.
Pernyataan prospektif dalam The forward-looking statements
Laporan Keberlanjutan ini dibuat in this Sustainability Report
berdasarkan berbagai asumsi are made based on various
mengenai kondisi terkini dan kondisi assumptions about the current
mendatang dari Perseroan, serta and future conditions of the
lingkungan bisnis, tempat Perseroan Company, as well as the business
menjalankan kegiatan usaha. environment where the Company
Perseroan tidak menjamin bahwa operates. The Company does
segala tindakan yang telah diambil not guarantee that all actions
untuk memastikan keabsahan taken to ensure the authenticity
dokumen ini akan membawa of this document will yield
hasil-hasil tertentu sesuai harapan. specific results as expected.
Penulisan angka-angka pada seluruh Numerical values in all tables and
tabel dan grafik menggunakan graphs are presented using the
notasi Bahasa Indonesia. Adapun Indonesian language notation.
desain Artificial Intelligence (AI) The Artificial Intelligence (AI)
2 dalam laporan ini diambil dari designs in this report are taken
PT Prodia Widyahusada
berbagai Tbk
sumber internet. from various internet sources.
Page 3
Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
2024
Laporan Keberlanjutan 3
Sustainability Report
Page 4
Daftar Isi
Table of Contents
06
Visi, Misi, dan
Nilai Perusahaan 48
Corporate Vision,
Mission, and Values Kinerja Ekonomi:
07 Mitra bagi Kesehatan Berkelanjutan
Economic Performance:
Strategi Keberlanjutan
Sustainability Strategy
A Partner for Sustainable Health
14 50 52 59
Ikhtisar Kinerja Keberlanjutan
Membangun Layanan Terus Menjaga Layanan Unggul
Sustainability Performance Unggul Kesehatan Kepercayaan oleh Sumber
Overview Berkelanjutan Pelanggan Daya Manusia
(SDM) Unggul
16 Building Sustainable
Excellent Healthcare
Maintaining
Customer Trust Excellent Service
Services through Excellent
Penjelasan Direksi Human Resources
Message from the
Board of Directors
64
24
Kinerja Pengelolaan Lingkungan:
Surat Pernyataan Anggota
Dewan Komisaris dan
Mitra untuk Indonesia Lestari Berkelanjutan
Anggota Direksi tentang Environmental Management Performance:
Tanggung Jawab atas
Laporan Keberlanjutan 2024
A Partner for Sustainable Indonesia
PT Prodia Widyahusada Tbk
Statement of The Board of
Commissioners and The
Board of Directors Regarding
66 71 78
Responsibility for the 2024 Material Ramah Pengelolaan Pengelolaan Limbah
Sustainability Report of PT Lingkungan dan Air dan Efluen dan Penanganan
Prodia Widyahusada Tbk Rantai Pasok Tumpahan
Water and Effluent
Berkelanjutan Waste Management
26 Environmental-
Management
and Spill Handling
Tentang Laporan
Friendly Materials
and Sustainable
75 81
Keberlanjutan Supply Chain
Pengelolaan
About the Pengungkapan
Sustainability Report 69 Energi dan Emisi
Energy and
Informasi Lain Bukan
Topik Material
31 Pemetaan
Risiko Iklim
Emission
Management
Disclosure of Other
Non-Material Topics
Dukungan terhadap Climate Risk
Tujuan Pembangunan Mapping
Berkelanjutan (TPB)
Support for Sustainable
Development Goals (SDGs)
38
Tentang Prodia
About Prodia
Page 5
82 Kinerja Pengelolaan Sosial: Mitra untuk Indonesia Sehat Social Management Performance: A Partner for Sustainable Health in Indonesia 84 89 100 Dukungan untuk Kesejahteraan dan Keselamatan dan Kesehatan Masyarakat Perlindungan Pekerja Kesehatan Pelanggan Support for Workforce Welfare Customer Health Public Health and Protection and Safety 104 Strategi dan Tata Kelola Keberlanjutan: Mitra untuk Tata Kelola Kesehatan Berkelanjutan Sustainability Strategy and Governance: A Partners for Sustainable Health Governance 106 117 121 Struktur dan Peran Penilaian Manajemen Privasi dan Perlindungan Badan Tata Kelola Risiko terhadap Kinerja Data Pelanggan Keberlanjutan Keberlanjutan Customer Data Privacy Structure and Role Risk Management and Protection of the Sustainability Assessment of Governance Body Sustainability Performance 113 118 Etika Bisnis, Kepatuhan Pemangku Hukum, dan Regulasi Kepentingan Business Ethics, Stakeholders Legal Compliance, and Regulations 123 135 Referensi POJK No. 51/POJK.03/2017 atau SEOJK No. 16/ Lembar Umpan Balik SEOJK.04/2021, Indeks Isi Standar GRI dan SASB: Feedback Form Health Care Delivery, serta Pelaporan ESG Sistem Pelaporan IDX POJK No. 51/POJK.03/2017 or SEOJK No. 16/SEOJK.04/2021 References, GRI Standards and SASB: Health Care Delivery, and ESG Reporting Indicators IDX Reporting System
Page 6
Visi, Misi, dan Nilai Perusahaan
Corporate Vision, Mission, dan Values
Visi, Misi, dan Nilai Perusahaan [C.1]
Corporate Vision, Mission, dan Values
Visi | Vision
• Layanan Kesehatan Terpercaya menunjang • Being a Reliable Healthcare Service to support the
Pengobatan Generasi Baru (Transforming toward New Generation of Medical Treatment (Transforming
reliable Next Generation Health Care) toward reliable Next Generation Health Care)
• Sebagai “Center of Excellence” • As a “Center of Excellence”
Misi | Mission
• Untuk DIAgnosa yang Lebih Baik • For a Better DIAgnosis
• Untuk si DIA yang Bergabung dengan Prodia • For DIA that Joins Prodia
6 PT Prodia Widyahusada Tbk
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Strategi Keberlanjutan [A.1][2-22]
Sustainability Strategy
Prodia telah menyusun Cetak Biru Keberlanjutan 2024- Prodia has developed the 2024-2030 Sustainability Blueprint
2030 (selanjutnya disebut “Sustainability Blueprint”) (hereinafter referred to as the “Sustainability Blueprint”) as
sebagai panduan untuk mengelola dan merespons isu- a guide to managing and addressing sustainability issues in
isu keberlanjutan sesuai bisnis Perseroan. Penyusunan alignment with the Company’s business. The preparation of the
Sustainability Blueprint mengedepankan kepatuhan pada Sustainability Blueprint emphasizes compliance with regulations
peraturan, perundang-undangan, serta mempertimbangkan and laws while considering the principles of Corporate Social
prinsip-prinsip Tanggung Jawab Sosial Lingkungan (TJSL), and Environmental Responsibility (CSER) based on ISO 26000
berdasarkan ISO 26000 Guidance on Social Responsibility Guidance on Social Responsibility to support the achievement
untuk mendukung tercapainya Tujuan Pembangunan of the Sustainable Development Goals (SDGs).
Berkelanjutan (TPB).
Visi dan Misi Keberlanjutan
Sustainability Vision and Mission
Visi | Vision
Menjadi Penyedia Kesehatan Terpercaya, Meningkatkan To be a Trusted Healthcare Provider, Enhancing the
Kesejahteraan Bangsa melalui Integrasi Lingkungan, Nation’s Welfare through Environmental, Social, and
Sosial, dan Tata Kelola. Governance Integration.
Misi | Mission
• Memperluas layanan kesehatan dengan diagnosa • Expand healthcare services with reliable and
terpercaya dan terpadu, sejalan dengan kemajuan integrated diagnostics, aligned with advances in
ilmu pengetahuan dan inovasi di bidang kesehatan. science and innovation in the healthcare field.
• Membangun keterlibatan proaktif pemangku • Foster proactive engagement of Prodia
kepentingan Prodia untuk mendukung layanan stakeholders to support reliable and superior
kesehatan yang andal dan unggul. healthcare services.
• Meningkatkan kontribusi pada lingkungan dan • Increase contributions to the environment and society
masyarakat melalui inisiatif tanggung jawab sosial through social and environmental responsibility
dan lingkungan. initiatives.
• Menerapkan manajemen bisnis yang efisien dan • Implement efficient and effective business
efektif, mempertimbangkan aspek lingkungan, sosial, management, considering environmental, social, and
dan tata kelola dalam operasional. governance aspects in operations.
Page 8
Visi, Misi, dan Nilai Perusahaan
Corporate Vision, Mission, dan Values
Membangun Budaya Keberlanjutan melalui
Nilai–nilai Keberlanjutan [F.1][2-24]
Building a Culture of Sustainability through Sustainability Values
Nilai–nilai Keberlanjutan | Sustainability Values
Mengutamakan Pelanggan To Prioritize Customers
Prodia mengutamakan pentingnya pelanggan sebagai Prodia prioritizes the importance of customers as the
kunci keberhasilan dan keberlangsungan bisnis. Untuk key to success and business sustainability. Therefore,
itu, Prodia mengutamakan pelayanan terhadap pelanggan Prodia emphasizes service to customers by providing
dengan menyediakan layanan kesehatan yang terpercaya. reliable healthcare services.
Mengutamakan Mutu To Prioritize Quality/Quality as a Way of Life
Prodia mengutamakan bisnis yang berorientasi terhadap Prodia prioritizes a business that is oriented towards
mutu hasil, mutu layanan, dan penciptaan budaya total the quality of results, service quality, and the creation
quality management. of a total quality management culture.
Menjaga Keseimbangan: Bisnis & Ilmu, To Maintain the Business Balance: Business &
Bekerja-Belajar-Kebersamaan Science, Work-Learn-Togetherness
Prodia mengutamakan keseimbangan bisnis dan Prodia prioritizes the balance between business and
pembelajaran dengan melaksanakan pengembangan learning by implementing business and laboratory
bisnis dan ilmu kedokteran laboratorium, serta pelayanan medical science, as well as healthcare services,
kesehatan dengan memperhatikan kepentingan semua considering the interests of all stakeholders. Prodia
pemangku kepentingan. Prodia mengusung tema “Learn embraces the theme “Learn Well, Work Well & Play
Well, Work Well & Play Well”, yaitu belajar dengan baik Well,” which means learning well (seriously), working
(serius), bekerja dengan baik (berhasil & tuntas), dan santai well (successfully & thoroughly), and relaxing (joyful) but
(gembira) namun tetap bersemangat dan tidak jenuh dalam still being enthusiastic and not bored in carrying out
melaksanakan tugas. tasks.
Memiliki Semangat ‘The Spirit of Prodia’ To Have ‘The Spirit of Prodia’
Prodia terus mengobarkan semangat untuk melaksanakan Prodia continues to ignite the spirit to carry out the
Misi Perseroan yang luhur, meraih sukses, mengembangkan noble Mission of the Company, achieve success,
diri, dan mewujudkan impian menjadi kenyataan. develop oneself, and make dreams come true.
Sikap Mental Positif Positive Mental Attitude
Prodia menjunjung sikap mental yang positif dengan Prodia upholds a positive mental attitude by committing
menjalankan komitmen untuk melaksanakan tugas lebih to perform tasks better than yesterday, being disciplined,
baik daripada kemarin, disiplin, korek, gesit, berorientasi correct, proactive, goal-oriented, productive, adhering
pada hasil, produktif, taat terhadap asas, serta konsisten to principles, and consistent with the Company’s vision,
dengan visi, misi, dan nilai-nilai Perseroan. mission, and values.
Kekompakan Tim HPTs: High Performing Teams
Prodia menjunjung tinggi nilai kebersamaan “We Are Prodia highly values the sense of togetherness “We Are
All In This Together”, yaitu memahami bahwa seluruh All In This Together,” understanding that all members of
insan Perseroan merupakan satu keluarga besar dan the Company are one big family and fostering pride in
menumbuhkan rasa bangga menjadi bagian dari being part of Prodia.
Prodia.
Keterbukaan Openness
Prodia mengutamakan keterbukaan dengan menghilangkan Prodia prioritizes openness by eliminating the concept of
konsep nobody ever tells me anything (NETMA) dan saling “nobody ever tells me anything” (NETMA) and providing
memberikan informasi terkait apa yang terjadi di sekitar. information about what is happening around. Prodia also
Prodia juga mengedepankan keterbukaan komunikasi emphasizes open communication between superiors and
antara superior dan sub-ordinat, serta melaksanakan subordinates and implements management by wandering
management by wandering around (MBWA) yang mudah around (MBWA) that is easily accessible.
dihubungi.
8 PT Prodia Widyahusada Tbk
Page 9
Budaya Keberlanjutan | Sustainability Culture
Prodia mengintegrasikan budaya keberlanjutan melalui Prodia integrates a culture of sustainability by
keseimbangan kinerja lingkungan, sosial, dan tata kelola balancing environmental, social, and governance (ESG)
(LST atau environment, social, dan governance/ESG) untuk performance for all Prodia personnel and stakeholders.
seluruh Insan Prodia dan pemangku kepentingan. Adapun The dissemination and implementation of ESG are
sosialisasi dan penerapan LST dilakukan melalui 3 fase, carried out in 3 phases: raising awareness, fostering
yakni meningkatkan kesadaran (awareness), keterlibatan engagement, and ensuring retention among all
(engagement), serta memastikan keberlanjutan (retention) stakeholders.
kepada seluruh pemangku kepentingan.
Untuk meningkatkan kesadaran di kalangan Insan Prodia, To raise awareness among Prodia personnel, we
kami merilis program ‘ESG Highlight’ setiap bulannya. release the monthly program ‘ESG Highlight’. This
Program ini tidak hanya mengedukasi prinsip LST, tetapi program not only educates about ESG principles but
juga menyoroti perkembangan dan implementasi dari also highlights the progress and implementation of
Sustainability Blueprint yang telah disusun. Secara lengkap, the established Sustainability Blueprint. The program
program ini memberikan gambaran mengenai tujuan-tujuan provides a comprehensive overview of Prodia’s goals
yang ingin dicapai Prodia dalam rangka mewujudkan in achieving sustainability, including the progress made,
keberlanjutan, termasuk kemajuan yang telah tercapai, planned steps, and how every Prodia personnel can
langkah-langkah yang akan diambil, serta bagaimana setiap contribute to supporting these initiatives.
Insan Prodia dapat berperan dalam mendukung inisiatif ini.
Selain itu, setiap dua minggu sekali, kami mengadakan Additionally, we hold biweekly discussions to evaluate
diskusi rutin untuk mengevaluasi penerapan Sustainability the implementation of the Sustainability Blueprint,
Blueprint yang melibatkan berbagai departemen. Kami involving various departments. We also conduct
juga melakukan sosialisasi kepada para Regional Head outreach to Regional Heads and Regional Managers
dan Regional Manager untuk memastikan penerapan to ensure the effective implementation of sustainability
prinsip keberlanjutan dapat dijalankan secara efektif di principles across all Prodia regions. Both of these steps
seluruh wilayah Prodia. Kedua langkah ini mendukung are supportive our initiatives to build engagement and
upaya kami dalam membangun engagement dan maintain retention in implementing ESG performance.
mempertahankan retention dalam implementasi kinerja LST.
2024
Laporan Keberlanjutan 9
Sustainability Report
Page 10
Visi, Misi, dan Nilai Perusahaan
Corporate Vision, Mission, dan Values
Kebijakan Keberlanjutan dan Strategi Keberlanjutan
Sustainability Policy and Sustainability Strategy
Di dalam Sustainability Blueprint, Prodia menjalankan In the Sustainability Blueprint, Prodia implements a
Kebijakan Keberlanjutan dan Strategi Keberlanjutan Sustainability Policy and Sustainability Strategy to
untuk memastikan pelayanan kesehatan terbaik ensure the best healthcare services for all customers.
kepada seluruh pelanggan. Kebijakan Keberlanjutan These Sustainability Policy and Strategy are divided
dan Strategi Keberlanjutan ini terbagi ke dalam 4 pilar into 4 PRO-D-I-A. pillars. The Sustainability Pillars are
PRO-D-I-A. Pilar Keberlanjutan disusun berdasarkan developed based on risk analysis, strategies, business
hasil analisis risiko, strategi, kesempatan usaha, dan opportunities, and the Company’s initiatives.
inisiatif-inisiatif Perseroan.
PILAR KEBERLANJUTAN: PRODIA
SUSTAINABILITY PILLARS: PRODIA
PRO D
PROMOTING DEVELOPING
HEALTHCARE GOOD CORPORATE
SERVICES FOR ALL GOVERNANCE
Memberikan yang terbaik dan terpercaya kepada Membangun tata kelola yang berintegritas dan
pelanggan melalui layanan yang berorientasi pada berkelanjutan dengan mengedepankan kepatuhan
mutu serta sejalan dengan semangat perkembangan pada peraturan perundang-undangan yang
ilmu pengetahuan. Melalui pilar ini, Prodia memastikan berlaku. Melalui pilar ini, Prodia menerapkan
adanya layanan yang mendukung kesehatan dan prinsip tata kelola dan standar etika bisnis bagi
kesejahteraan bersama. karyawan.
Providing the best and most trusted service to Building governance with integrity and sustainability
customers through quality-oriented services that align by prioritizing compliance with applicable laws and
with the spirit of scientific development. Through this regulations.Through this pillar, Prodia implements
pillar, Prodia ensures services that support health and governance principles and business ethics standards
welfare for all. for employees.
10 PT Prodia Widyahusada Tbk
Page 11
I A
INVOLVING ACTUALIZING
PEOPLE SUSTAINABLE
ENVIRONMENT
Meningkatkan kesehatan dan kesejahteraan karyawan serta Meningkatkan pengelolaan lingkungan yang
masyarakat melalui program-program pengembangan dan berkelanjutan dan bertanggung jawab sesuai
edukasi karyawan, serta pemberdayaan masyarakat secara dengan standar dan regulasi yang relevan
berkelanjutan. Melalui pilar ini, Prodia memastikan lingkungan dengan proses bisnis kesehatan. Melalui pilar ini,
kerja yang sehat, nyaman, inklusif, adil dan melibatkan pemangku Prodia berupaya meminimalkan dampak negatif
kepentingan untuk memastikan keberlanjutan. terhadap lingkungan.
Improving the health and welfare of employees and the Enhancing sustainable and responsible environmental
community through employee development and education management in accordance with relevant standards
programs, as well as sustainable community empowerment. and regulations in healthcare business processes.
Through this pillar, Prodia ensures a healthy, comfortable, Through this pillar, Prodia strives to minimize negative
inclusive, and fair work environment while engaging stakeholders impacts on the environment.
to ensure sustainability.
2024
Laporan Keberlanjutan 11
Sustainability Report
Page 12
Visi, Misi, dan Nilai Perusahaan
Corporate Vision, Mission, dan Values
Peta Jalan Keberlanjutan
Sustainability Roadmap
Peta Jalan Keberlanjutan menjadi acuan menjalankan The Sustainability Roadmap is a reference for carrying
inisiatif-inisiatif keberlanjutan sebagai pelaksanaan out sustainability initiatives as an implementation of the
dari Sustainability Blueprint 2024-2030 yang terbagi Sustainability Blueprint 2024-2030, which is divided
dalam tiga tahapan. into three phases.
FASE I FASE II FASE III
PHASE I PHASE II PHASE III
2024-2025 2026-2028 2029-2030
Tahapan pengintegrasian aspek LST Aspek LST telah terintegrasi dalam Perusahaan telah melaksanakan
ke dalam proses bisnis perusahaan. proses bisnis perusahaan yang praktik bisnis yang lebih berkelanjutan
Pada fase ini, Prodia berfokus untuk tergambar dari inisiatif-inisiatif yang dengan integrasi kinerja LST yang
meningkatkan pemahaman dalam telah dijalankan. Pada fase ini perusahan diharapkan dapat diimplementasikan
menerapkan kinerja keberlanjutan. Pada melakukan evaluasi atas implementasi secara konsisten.
fase ini, juga dilakukan pengintegrasian inisiatif LST agar dapat dijalankan lebih
kebijakan dan prosedur perusahaan terukur sesuai dengan target dan tujuan The company has implemented more
agar selaras dengan prinsip-prinsip keberlanjutan Perusahaan. sustainable business practices by
keberlanjutan. integrating ESG performance, which is
ESG aspects have been integrated into expected to be consistently applied.
This phase involves integrating ESG the Company’s business processes, as
aspects into the Company’s business reflected in the initiatives that have been
processes. In this phase, Prodia focuses on implemented. In this phase, the company
enhancing understanding in implementing evaluates the implementation of ESG
sustainability performance. This phase initiatives to ensure they are carried out
also involves integrating company policies more effectively in line with sustainability
and procedures to align with sustainability targets and objectives.
principles.
12 PT Prodia Widyahusada Tbk
Page 13
2024 Laporan Keberlanjutan 13 Sustainability Report
Page 14
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Overview
Pencapaian Kinerja Ekonomi [B.1]
Economic Performance Achievements
Uraian Satuan
2024 2023 2022
Description Unit
Jumlah Kunjungan Juta Orang
2,77 2,83 2,80
Number of Visits Million People
Kinerja Produksi
Production Performance Customer Satisfaction Index (CSI) Skala 1-100% 86,40* 93,11 92,84
Customer Satisfaction Score (CSAT) 1-100% Scale 92,20 N/A N/A
Pendapatan
2.252,19 2.222,47** 2.181,64**
Kinerja Finansial Revenue Rp Miliar
Financial Performance Laba Bersih Billion Rp
270,04 259,32** 371,63**
Net Profit
Pemasok Lokal
99,28 100,00 100,00
Pelibatan Pihak Lokal Local Suppliers
%
Involvement of Local Parties Pekerja Lokal
100,00 100,00 100,00
Local Employees
Keterangan | Notes:
*Pada tahun 2024, Prodia menggunakan metode CSI yang baru untuk menyelaraskan penilaian dengan strategi Perseroan yang baru.
*In 2024, Prodia used new CSI method align the assessment with new Company’s strategy.
**Penyajian kembali informasi (restatement). [2-4]
**Restatement of information.
Jumlah Cabang dan Jangkauan Layanan
Number of Branches and Service Coverage
Uraian Satuan
2024 2023 2022
Description Unit
Jumlah Outlet Unit
354 295 276
Number of Outlets Units
Jangkauan Kota/Kabupaten Kota/Kabupaten
187 168 154*
City/Regency Coverage City/Regency
Jangkauan Provinsi Provinsi
34 34 34
Provincial Reach Province
Keterangan | Notes:
*Penyajian kembali informasi (restatement). [2-4]
*Restatement of information.
14 PT Prodia Widyahusada Tbk
Page 15
Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Kinerja Pengelolaan Lingkungan [B.2][HC-DY-130A.1][HC-DY-150A.1]
Environmental Management Performance
Uraian Satuan
2024 2023 2022
Description Unit
Pemakaian Energi
GigaJoule (GJ) 11.050,89 9.143,77* 8.905,66*
Energy Consumption
Intensitas Konsumsi Energi GJ/Rp Juta
0,06 0.09* 0,08*
Energy Consumption Intensity GJ/Million Rp
Reduksi Emisi GRK
Ton CO2eq (406,20) (42,01)* (70,18)*
GHG Emissions Reduction
Pengurangan Timbulan Limbah Padatan Non-B3
m3 (3,99) 2,64 (62,02)
Reduction of Non-B3 Solid Waste Generation
Pengurangan Timbulan Efluen Non-B3
2,64 (4,06) (3,01)
Reduction of Non-B3 Effluent Generation Megaliter
Pemakaian Air Megaliters
13,54 13,21 9,73
Water Consumption
Biaya Lingkungan Hidup Rp Ribu
345.803,60 296.983,00 325.957,63
Environmental Cost Thousand Rp
Keterangan | Notes:
*Penyajian kembali informasi (restatement) karena adanya perubahan metode perhitungan. [2-4]
*Restatement of information due to changes in the calculation method.
Kinerja Pengelolaan Sosial [B.3]
Social Performance Management
Jumlah Karyawan dan Perempuan dalam Jajaran Manajemen (Orang)
Number of Employees and Female in Management (People)
Uraian Satuan
2024 2023 2022
Description Unit
Total Karyawan
3.799 3.734 3.743
Total Employees
Jumlah Perempuan dalam Jajaran Direksi dan Dewan Komisaris
Orang
Number of Women in the Board of Directors and Board of Com- 6 6 6
People
missioners
Jumlah Perempuan dalam Jajaran Manajemen
>50 >50 >50
Number of Women in Management
Rata-rata Jam Pelatihan per Total Peserta Jam/Peserta
31,83 27,26* 20,01*
Average Training Hours per Total Participants Hours/Participant
Realisasi Biaya Program TJSL Rp Miliar
1,27 1,70** 1,27**
Realization of CSR Program Costs Billion Rp
Keterangan | Notes:
*Penyajian kembali informasi (restatement) karena adanya perubahan jumlah jam pelatihan. [2-4]
*Restatement due to change in number of training hours.
**Penyajian kembali informasi (restatement). [2-4]
**Restatement of information.
2024
Laporan Keberlanjutan 15
Sustainability Report
Page 16
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Penjelasan Direksi [D.1][2-22]
Message from the Board of Directors
DEWI MULIATY
Direktur Utama
President Director
” Kami percaya
bahwa
setiap tantangan akan
semakin memperkuat
langkah Prodia dalam
menghadirkan layanan
kesehatan yang inovatif
dan berkelanjutan.”
“We believe that every challenge
will further strengthen Prodia’s
commitment to delivering innovative
and sustainable healthcare services.”
16 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Para pemangku kepentingan yang terhormat, Dear respected stakeholders,
Di tahun 2024, kami terus menjalankan strategi keberlanjutan In 2024, we have continued to implement the sustainability
yang berfokus pada pencapaian tujuan utama Prodia, yaitu strategy that focuses on achieving Prodia’s main goal, which
meningkatkan akses dan kualitas layanan kesehatan bagi is to improve access and quality of health services for the
masyarakat. Kami tetap berpedoman pada empat Pilar community. We remain guided by the four Sustainability Pillars
Keberlanjutan yang telah disusun dalam Sustainability that have been developed in the Sustainability Blueprint 2024-
Blueprint 2024-2030, terdiri dari: 1) PROmoting Healthcare 2030, consisting of: 1) PROmoting Healthcare Services for
Services for All, 2) Developing Good Corporate Governance, All, 2) Developing Good Corporate Governance, 3) Involving
3) Involving People, serta 4) Actualizing Sustainable Practices. People, and 4) Actualizing Sustainable Practices.
Penerapan Pilar Keberlanjutan dilandasi oleh nilai keberlanjutan The implementation of these Sustainability Pillars is rooted in
yang mengutamakan integritas, kemanusiaan, kualitas, serta values that prioritize integrity, humanity, quality, and positive
dampak positif terhadap lingkungan dan masyarakat. Nilai- impact on the environment and society. These values are
nilai ini menjadi bagian dari budaya Prodia yang kami jalankan ingrained in Prodia’s culture and are carried out daily, making
setiap hari, menjadikannya sebagai tanggung jawab bersama sustainability a shared responsibility across all our business
di seluruh lini bisnis kami. Kami memperkenalkan model bisnis lines. We have introduced a hub-and-spoke business model
berbasis hub and spoke untuk memberikan dampak signifikan to create a significant impact on sustainability performance.
dalam penerapan kinerja keberlanjutan. Model bisnis ini tidak This model not only enhances efficiency but also ensures
hanya meningkatkan efisiensi, tetapi juga memastikan setiap that every operational aspect delivers long-term positive
aspek operasional dapat memberikan dampak positif dalam impacts.
jangka panjang.
Sepanjang tahun 2024, kami melakukan integrasi dan Throughout 2024, we have been integrating and innovating,
terus berinovasi, di antaranya dengan mengembangkan including developing Prodia Home Service and Point of Care,
Prodia Home Service dan Point of Care, serta memperkuat as well as strengthening service digitalization through the U by
digitalisasi layanan melalui aplikasi U by Prodia dan Prodia application and the use of webportal that implements
penggunaan webportal yang menerapkan sistem paperless. a paperless system. The U by Prodia app is a significant
Aplikasi U by Prodia menjadi langkah penting dalam step in providing convenient digital access to healthcare
memberikan kemudahan akses layanan kesehatan secara services while reducing reliance on physical travel, thereby
digital, serta mengurangi ketergantungan pada perjalanan helping to lower the carbon footprint from transportation.
fisik ke lokasi, hingga dapat membantu mengurangi jejak The U by Prodia application has been designed with a focus
karbon dari transportasi. Aplikasi U by Prodia dihadirkan on service personalization, as Prodia recognizes that every
oleh Prodia dengan mempertimbangkan personalisasi customer (individual) is unique, including in their healthcare
layanan, karena Prodia menyadari setiap pelanggan (individu) needs. Additionally, we are optimizing laboratory and clinic
memiliki keunikan (“uniqueness”) yang tidak sama antara services, enhancing customer engagement, and supporting
satu dengan lainnya, tak terkecuali terhadap kebutuhan government programs to improve access to and the quality
akan layanan kesehatan. Selain itu, kami mengoptimalkan of healthcare services.
layanan laboratorium dan klinik, memperkuat keterlibatan
dengan pelanggan, dan mendukung program pemerintah
untuk meningkatkan akses serta kualitas layanan kesehatan.
Melalui langkah-langkah tersebut, Prodia berkomitmen Through these initiatives, Prodia is committed to creating
memberikan dampak positif bagi pemangku kepentingan positive impacts for stakeholders and society, ensuring that
dan masyarakat, memastikan bahwa keberlanjutan menjadi sustainability becomes an integral part of our journey toward
bagian integral dari perjalanan kami menuju masa depan yang a better and more inclusive future.
lebih baik dan inklusif.
2024
Laporan Keberlanjutan 17
Sustainability Report
Page 18
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Kebijakan Merespons Tantangan Keberlanjutan [D.1A]
Policy for Addressing Sustainability Challenges
Di samping capaian dan upaya untuk terus meningkatkan kinerja Alongside our achievements and efforts to continuously
keberlanjutan, kami juga menghadapi berbagai tantangan, improve sustainability performance, we also face various
terutama yang dipengaruhi oleh ketidakpastian ekonomi global challenges, particularly those influenced by global economic
dan dinamika ketegangan politik yang dapat mengganggu uncertainty and the dynamics of political tensions that can
rantai pasokan bahan baku medis dan alat kesehatan. Untuk disrupt the supply chain of medical raw materials and
mengatasi tantangan ini, kami mengurangi ketergantungan pada healthcare equipment. To address these challenges, we
pemasok tunggal, dan sebaliknya, kami memperkuat kemitraan have reduced dependence on single suppliers and, instead,
dengan pemasok lokal. Kami berharap agar pemberdayaan strengthened partnerships with local suppliers. We hope that
pemasok lokal akan mengurangi ketergantungan pada impor, empowering local suppliers will reduce reliance on imports
dan berkontribusi pada penguatan ekonomi nasional. and contribute to strengthening the national economy.
Untuk memperkuat rantai pasok, di tahun 2024, kami mengambil To bolster the supply chain, in 2024, we took a strategic
langkah strategis dengan mengakuisisi 39% saham PT Prodia step by acquiring a 39% stake in PT Prodia Diagnostic Line
Diagnostic Line (Proline), pelopor industri alat kesehatan In Vitro (Proline), a pioneer in the In Vitro Diagnostic (IVD) medical
Diagnostic (IVD) di Indonesia dengan Tingkat Kandungan Dalam device industry in Indonesia with Domestic Content Level
Negeri (TKDN) dalam rentang 40-60%. Akuisisi ini diharapkan (TKDN) in the range of 40-60%. This acquisition is expected
dapat mendukung kemandirian alat kesehatan Indonesia, to support the independence of Indonesia’s medical device
mengakomodasi peningkatan permintaan alat kesehatan sector, accommodate the growing demand for IVD medical
IVD di pasar Indonesia maupun regional, serta memastikan devices in both the Indonesian and regional markets, and
ketersediaan pasokan yang lebih terjamin. ensure a more reliable supply availability.
Kami percaya bahwa setiap tantangan akan semakin memperkuat We believe that every challenge will further strengthen Prodia’s
langkah Prodia dalam menghadirkan layanan kesehatan yang commitment to delivering innovative and sustainable healthcare
inovatif dan berkelanjutan. Dengan peningkatan anggaran services. With the healthcare budget increasing to Rp217.3 trillion in
kesehatan menjadi Rp217,3 triliun pada tahun 2025, pemerintah 2025, the government is focusing on preventive measures, including
fokus pada tindakan preventif, termasuk program Medical a free Medical Check-Up (MCU) program for early detection and
Check-Up (MCU) gratis untuk deteksi dini dan pengurangan reducing the burden of severe diseases. Consequently, the demand
beban penyakit berat. Sejalan dengan itu, permintaan layanan for diagnostic laboratory services continues to grow, creating
laboratorium diagnostik terus meningkat, menciptakan opportunities for follow-up examinations based on screening
peluang pemeriksaan lanjutan dari hasil skrining. Selain itu, results. Additionally, BPJS Kesehatan has the potential to expand
BPJS Kesehatan berpotensi memperluas cakupan peserta participant coverage and partnerships with the private sector,
dan kemitraan dengan sektor swasta, termasuk laboratorium including diagnostic laboratories, to enhance access and quality
diagnostik, guna meningkatkan akses dan kualitas layanan of healthcare services. In response to these developments, Prodia
kesehatan. Menyikapi perkembangan ini, Prodia siap berperan is ready to play an active role in supporting the transformation of
aktif dalam mendukung transformasi sistem kesehatan nasional the national healthcare system through service innovation, network
dengan inovasi layanan, perluasan jaringan, serta kolaborasi expansion, and strategic collaborations to provide more inclusive
strategis untuk memberikan akses kesehatan yang lebih inklusif and high-quality healthcare access for the Indonesian people.
dan berkualitas bagi masyarakat Indonesia.
Implementasi Sustainability Blueprint 2024-2030 menjadi dasar The implementation of the Sustainability Blueprint 2024-
bagi kami dalam melangkah. Kami memantau penerapan 2030 serves as the foundation for our actions. We monitor its
pedoman tersebut dengan membentuk satuan tugas khusus application by establishing a special non-structural task force
non-struktural melalui Komite ESG yang bertanggung jawab through the ESG Committee, which reports to the President
kepada Direktur Utama. Komite ESG dipimpin seorang Ketua Director. The ESG Committee is led by a Chairperson and
dan beranggotakan tujuh personel dari lintas Departemen yang comprises seven members from various departments who
akan mengevaluasi setiap kinerja keberlanjutan di Perseroan. evaluate the Company’s sustainability performance. The
Sustainability Blueprint juga mencakup transformasi digital Sustainability Blueprint also incorporates digital transformation
dengan peningkatan keamanan data, baik data pribadi karyawan by enhancing data security, including the protection of employee
maupun pelanggan. Sebagai bentuk keseriusan kami dalam and customer personal data. As a testament to our commitment
18 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
transformasi digital, kami telah membentuk satuan tugas (satgas) to digital transformation, we have established a special non-
khusus non-struktural, yakni Cyber Security Incident Response structural task force, the Cyber Security Incident Response
Team (CSIRT). Satgas CSIRT bertanggung jawab kepada Direksi, Team (CSIRT). The CSIRT reports to the Board of Directors
dan dipimpin seorang Kepala dengan anggota 21 personel yang and is led by a Head, supported by 21 members from the IT
terdiri dari Departemen IT serta beberapa departemen lainnya. Department and several other departments.
Selain Komite ESG dan CSIRT, kami juga memiliki Business In addition to the ESG Committee and CSIRT, we also have a
Continuity Plan (BCP) Team yang terdiri dari BCP-Team Supply Business Continuity Plan (BCP) Team, which includes the BCP-
Chain untuk memastikan rantai pasok yang berkelanjutan serta Team Supply Chain to ensure sustainable supply chains and
BCP-Team Crisis Communication untuk memastikan komunikasi the BCP-Team Crisis Communication to manage emergency
kegawatdaruratan. Melalui seluruh kebijakan tersebut, kami communication. Through these policies, we will continue to
akan melanjutkan inovasi dan memberikan kontribusi positif bagi innovate and contribute positively to the healthcare sector,
sektor kesehatan, seiring dengan pertumbuhan perekonomian aligned with economic growth and the increasing public
dan semakin kuatnya kesadaran masyarakat tentang pentingnya awareness of the importance of early health diagnostics.
diagnosis kesehatan secara dini.
Pencapaian Penerapan Kinerja Keberlanjutan [D.1B]
Achievements in Implementing Sustainability Performance
Pelestarian Lingkungan Environmental Preservation
Prodia mendukung pemakaian energi secara efisien dan Prodia supports the efficient use of energy and emission
pengendalian emisi untuk menjaga lingkungan hidup. Efektivitas control to protect the environment. The effectiveness
pemakaian energi dinyatakan dalam rasio Intensitas Konsumsi of energy use is measured by the Energy Consumption
Energi (IKE), dengan nilai IKE tahun 2024 sebesar 0,06 GigaJoule Intensity (ECI) ratio, with the 2024 ECI value being 0.06
(GJ)/Rp Juta/tahun, lebih rendah dari nilai IKE tahun 2023 GigaJoules (GJ)/Million Rp/year, lower than the 2023 ECI
sebesar 0,09 GJ/Rp Juta/tahun. Selain itu, sebagai upaya value of 0.09 GJ/Million Rp/year. In addition, as an effort to
untuk mengurangi penggunaan plastik oleh karyawan, kami reduce the use of plastic by employees, we have launched
telah meluncurkan program Pro In U dengan 4 hashtag utama, the Pro In U program with 4 main hashtags, namely
yakni #usetumbler, #usefoodcontainer, #usereusablebag, dan #usetumbler, #usefoodcontainer, #usereusablebag, and
#usereusablestraw. #usereusablestraw.
Pada tahun 2024, beberapa cabang Prodia mulai menerapkan In 2024, several Prodia branches began applying the basic
prinsip dasar green building dengan fokus pada efisiensi energi principles of green building, focusing on energy efficiency and
dan penghematan air melalui praktik reduce, reuse, & recycle water conservation through the practice of reduce, reuse, and
(3R). Pengelolaan limbah menjadi salah satu prioritas utama recycle (3R). Waste management is one of our top priorities, carried
yang kami lakukan melalui instalasi pengolahan air limbah (IPAL). out through the installation of a sewage treatment plant (STP).
Sistem ini memastikan bahwa efluen yang dihasilkan telah This system ensures that the effluent produced has undergone
melalui proses pengolahan yang memenuhi standar lingkungan. treatment that meets environmental standards.
Lingkungan kerja juga menjadi perhatian utama Prodia dalam The work environment is also a key focus for Prodia, particularly in
menerapkan kesehatan dan keselamatan kerja (K3) yang aman. implementing occupational health and safety (OHS) practices. OHS
Pengelolaan K3 dievaluasi secara berkala oleh pihak eksternal. management is regularly evaluated by external parties. In 2024,
Pada tahun 2024, kami berhasil mempertahankan hasil “Baik” we successfully maintained a “Good” result with no major findings
tanpa temuan major dalam Surveillance ISO 45001:2018 in the ISO 45001:2018 Surveillance for the Occupational Health
mengenai Sistem Manajemen Kesehatan dan Keselamatan and Safety Management System (SMK3). Additionally, Prodia
Kerja (SMK3). Selain itu, Prodia memperoleh Sertifikat SMK3 received the SMK3 Certificate from the Ministry of Manpower with
dari Kementerian Ketenagakerjaan dengan hasil pencapaian an achievement score of 90.96% in the advanced level category.
90,96% untuk kategori tingkat lanjutan.
2024
Laporan Keberlanjutan 19
Sustainability Report
Page 20
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Peningkatan Layanan dan Enhancement of Services and
Kesejahteraan Masyarakat Community Welfare
Kami mewujudkan layanan terbaik melalui sumber daya We deliver the best services through excellent human
manusia (SDM) unggul yang memiliki kompetensi dan konsisten resources (HR) with the competence and consistency to
mengembangkan diri, melalui penyelenggaraan pelatihan dengan develop themselves, through training programs totaling
total 120.923 jam pelatihan, dan rerata 31,83 jam/peserta. Selain 120,923 hours, with an average of 31.83 hours/participants.
itu, kami meneruskan kegiatan Prodia Scientific Day, untuk ke- Additionally, we continue to hold the Prodia Scientific Day for
delapan kalinya sebagai wadah bagi ilmuwan, karyawan, dan the eighth time, providing a platform for scientists, employees,
dokter dalam mendapatkan informasi dan inspirasi seputar and doctors to gain information and inspiration on the
perkembangan pemeriksaan laboratorium serta penelitian yang development of laboratory testing and research that has been
telah dilakukan. Atas kerja keras seluruh insan Prodia, pada conducted. Due to the hard work of all Prodia employees,
tahun 2024, kami berhasil mendapat Customer Satisfaction in 2024, we managed to get a Customer Satisfaction Score
Score (CSAT) sebesar 92,2%. (CSAT) of 92.2%.
Sebagai penyedia layanan kesehatan terkemuka, Prodia As a leading healthcare provider, Prodia has innovated with
berinovasi dengan lebih dari 3.000 jenis tes, termasuk tes over 3,000 types of tests, including esoteric, genomic, and
esoterik, genomik, dan pemeriksaan medis berkala, serta periodic medical examinations, and has launched 36 new
meluncurkan 36 jenis tes baru pada tahun 2024. Untuk tests in 2024. To support the development of more integrated
mendukung pengembangan layanan kesehatan yang lebih and accessible healthcare services, we have also established
terintegrasi dan mudah diakses, kami juga menjalin kemitraan strategic partnerships with leading healthcare institutions
strategis dengan lembaga-lembaga kesehatan terkemuka, seperti such as the National University Hospital, Singapore, Quest
National University Hospital, Singapore, Quest Diagnostics USA, Diagnostics USA, and 52 prominent educational and research
serta 52 institusi pendidikan dan lembaga riset terkemuka. institutions. These collaborations strengthen Prodia’s position
Kolaborasi ini memperkuat posisi Prodia sebagai pemimpin di as a leader in the healthcare sector, enabling us to provide
sektor kesehatan, memungkinkan kami memberikan layanan reliable and cutting-edge diagnostic services.
diagnostik yang terpercaya dan mutakhir.
Di sisi lain, Prodia tetap berkomitmen pada kegiatan tanggung On the other hand, Prodia remains committed to social
jawab sosial yang berfokus pada peningkatan kesejahteraan responsibility activities focused on improving community
masyarakat. Kami secara aktif menjalankan berbagai kegiatan welfare. We actively carry out various social activities through
sosial melalui cabang-cabang Prodia di berbagai daerah, seperti Prodia branches in different regions, such as free thalassemia
pemeriksaan gratis untuk deteksi thalassemia, pemeriksaan detection screenings, blood sugar tests, and other health
gula darah, dan pemeriksaan kesehatan lainnya. Selain itu, examinations. Additionally, we conduct educational programs
kami mengadakan edukasi untuk pencegahan penyakit guna for disease prevention to raise public awareness about the
meningkatkan kesadaran masyarakat tentang pentingnya gaya importance of a healthy lifestyle. These activities not only
hidup sehat. Kegiatan ini tidak hanya memberikan manfaat provide direct benefits to the community, but also ensure that
langsung bagi masyarakat, tetapi juga memastikan bahwa Prodia’s healthcare services reach more people in various
manfaat layanan kesehatan Prodia dapat dirasakan oleh lebih locations across Indonesia.
banyak orang di berbagai lokasi di Indonesia.
Penguatan Tata Kelola Perusahaan Strengthening Corporate Governance
Pada tahun 2024, Prodia kembali meraih berbagai prestasi, In 2024, Prodia once again achieved various
salah satunya adalah saat saham Perseroan berhasil tercatat accomplishments, one of which was the successful listing
dan masuk dalam Indeks KEHATI Quality 45 dan ESG Sector of the Company’s shares in the KEHATI Quality 45 Index
Leaders di Bursa Efek Indonesia. Prodia juga meraih akreditasi and ESG Sector Leaders on the Indonesia Stock Exchange.
dari College of American Pathologists (CAP) untuk yang ke- Prodia also received accreditation from the College of
12 kalinya, sebuah pengakuan atas dedikasi kami dalam American Pathologists (CAP) for the 12th time, a recognition
menyediakan layanan diagnostik yang akurat, terpercaya, of our dedication to providing accurate, trusted diagnostic
dan sesuai dengan standar internasional. Prodia melanjutkan services in line with international standards. Prodia continues
penerapan praktik terbaik dalam layanan kesehatan berstandar to apply best practices in international standard healthcare
internasional yang juga menjadi bagian dari Clinical Laboratory services, which are also part of the Clinical Laboratory
Standards Institute (CLSI). Standards Institute (CLSI).
20 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Kami menjaga kualitas kegiatan operasional melalui berbagai We maintain the quality of operational activities through various
standar nasional dan internasional, antara lain ISO 15189 LM national and international standards, including ISO 15189
001, ISO 17025:2017, ISO 9001:2015, ISO 27001, dan ISO LM 001, ISO 17025:2017, ISO 9001:2015, ISO 27001, and
45001:2018. Kami juga memperoleh penghargaan Standar ISO 45001:2018. We also received the Indonesian National
Nasional Indonesia (SNI) Awards 2024 dengan predikat Perunggu Standard (SNI) Awards 2024 with a Bronze category from
dari Badan Standardisasi Nasional (BSN), yang menjadikan the National Standardization Agency (BSN), making Prodia
Prodia sebagai satu-satunya laboratorium diagnostik, sekaligus the only diagnostic laboratory and national healthcare service
emiten layanan kesehatan nasional yang menerima penghargaan provider to receive this award in 2024.
ini pada tahun 2024.
Pertumbuhan Ekonomi Economic Growth
Pencapaian positif kinerja keberlanjutan berpengaruh positif The positive achievements in sustainability performance have
pada kinerja ekonomi. Pada tahun 2024, Prodia mencatat had a favorable impact on economic performance. In 2024,
pendapatan usaha sejumlah Rp2.252,19 miliar, tumbuh Prodia recorded a revenue of Rp2,252.19 billion, growing
1,34% dari tahun 2023 sejumlah Rp2.222,47 miliar. Perolehan by 1.34% from Rp2,222.47 billion in 2023. The operating
laba usaha tahun 2024 mencapai sejumlah Rp270,04 miliar, profit for 2024 reached Rp270.04 billion, reflecting a 4.13%
tumbuh 4,13% dari tahun 2023 sejumlah Rp259,32 miliar. increase from Rp259.32 billion in 2023. This strong economic
Kinerja ekonomi yang baik ini akan menjadi nilai tambah bagi performance provides added value to stakeholders, and
pemangku kepentingan serta keberhasilan lainnya. Di antaranya further success. Among them, Prodia received a total of more
Prodia mendapatkan total kunjungan pelanggan mencapai lebih than 2.77 million customer visits and more than 916 thousand
dari 2,77 juta serta memperoleh lebih dari 916 ribu pelanggan new customers. In addition, Prodia also recorded an increase
baru. Selain itu, Prodia juga mencatatkan kenaikan pendapatan in revenue per visit of 3.4% compared to the previous year,
per kunjungan sebesar 3,4% dibandingkan dengan tahun reflecting success in improving efficiency and service quality.
sebelumnya, mencerminkan keberhasilan dalam meningkatkan
efisiensi dan kualitas layanan.
Strategi Pencapaian Target dan Prospek Usaha [D.1C]
Strategy for Achieving Targets and Business Prospects
Peningkatan perhatian pada bisnis yang berwawasan Increased attention to businesses that focus on environmental,
lingkungan, sosial, dan tata kelola (LST) membuka peluang social, and governance (ESG) aspects opens opportunities
bagi Prodia untuk memperluas prospek usaha di sektor for Prodia to expand its business prospects in the
kesehatan sebagai salah satu komponen penting dalam healthcare sector, which is a crucial component in achieving
mencapai keberlanjutan. Salah satu strategi dalam aspek LST sustainability. One of the strategies for ESG performance is
adalah meningkatkan kinerja lingkungan melalui penerapan improving environmental performance through the adoption
teknologi, efisiensi energi, pengurangan emisi, dan prinsip of technology, energy efficiency, emission reductions, and
dasar green building untuk mendukung tercapainya net zero basic green building principles to support the achievement of
emissions (NZE) yang telah dicanangkan pemerintah. Kami juga net zero emissions (NZE), as targeted by the government. We
telah melaksanakan berbagai inisiatif dalam mengelola limbah have also implemented various initiatives to manage waste as
sebagai salah satu upaya mengurangi risiko perubahan iklim. part of efforts to reduce climate change risks.
Adapun pada kinerja sosial, kami akan meningkatkan On the social performance front, we will enhance HR
kompetensi SDM guna memperluas jangkauan layanan kami competency to expand our service reach and ensure that
dan untuk memastikan bahwa akses ke fasilitas kesehatan healthcare facilities are accessible to more individuals across
dapat dinikmati oleh lebih banyak individu di berbagai wilayah. different regions. The use of technology is key to improving
Pemanfaatan teknologi menjadi kunci dalam meningkatkan service efficiency, while precision in detecting and managing
efisiensi layanan, sementara kecermatan dalam mendeteksi disease risks continues to be a focus. To achieve this, we will
dan mengelola risiko penyakit terus kami tingkatkan. Untuk itu, continue our innovation and digital transformation to realize
kami terus melanjutkan inovasi dan transformasi digital guna our ambition as the next generation healthcare provider in
mewujudkan cita-cita sebagai the next generation health care Indonesia.
provider di Indonesia.
2024
Laporan Keberlanjutan 21
Sustainability Report
Page 22
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Apresiasi
Appreciation
Atas nama Perseroan dan seluruh Insan Prodia, kami On behalf of the Company and all Prodia Personnels, we
mengucapkan terima kasih dan apresiasi atas dukungan would like to express our sincere gratitude and appreciation
semua pemangku kepentingan selama tahun 2024, for the support of all stakeholders throughout 2024, especially
terutama pelanggan setia kami. Menghadapi masa depan our loyal customers. Facing a dynamic future, we hope to
yang sangat dinamis, kami berharap agar kita dapat terus continue moving forward together to preserve the nation’s
berjalan bersama untuk menjaga kesehatan Bangsa, health, through the application of healthy lifestyle practices
dengan menerapkan pola hidup sehat, jiwa dan raga. for both mind and body. We believe that maintaining good
Kami percaya bahwa menjaga kesehatan adalah yang health is paramount and that preventing risks is the best way
utama dan pencegahan risiko merupakan langkah terbaik to achieve it. Our hope is that health and welfare will be the
untuk mewujudkannya. Harapan kami, kesehatan dan foundation of happiness in life that can be passed down from
kesejahteraan menjadi bekal kebahagiaan dalam hidup generation to generation, timeless and enduring.
yang dapat kita wariskan dari masa ke masa tanpa lekang
oleh waktu.
Jakarta, 18 Maret | March 2025
Dewi Muliaty
Direktur Utama
President Director
22 PT Prodia Widyahusada Tbk
Page 23
Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
2024
Laporan Keberlanjutan 23
Sustainability Report
Page 24
Surat Pernyataan Anggota Dewan Komisaris dan
Anggota Direksi tentang Tanggung Jawab
atas Laporan Keberlanjutan 2024
PT Prodia Widyahusada Tbk
Kami yang bertanda tangan di bawah ini menyatakan bahwa semua informasi dalam
Laporan Keberlanjutan PT Prodia Widyahusada Tbk tahun 2024 telah dimuat secara lengkap,
dan bertanggung jawab penuh atas kebenaran isi Laporan Keberlanjutan Perseroan.
Demikian pernyataan ini dibuat dengan sebenarnya.
Jakarta, 18 Maret 2025
Dewan Komisaris
Board of Commissioners
ANDI WIDJAJA
Komisaris Utama
President Commissioner
GUNAWAN P. SOEHARTO ENDANG W. HOYARANDA
Komisaris Komisaris
Commissioner Commissioner
JOSEPH F.P. LUHUKAY KERI LESTARI
Komisaris Independen Komisaris Independen
Independent Commissioner Independent Commissioner
PT Prodia Widyahusada Tbk
Page 25
Statement of The Board of Commissioners and
The Board of Directors Regarding Responsibility
for The 2024 Sustainability Report of
PT Prodia Widyahusada Tbk
We, the undersigned, hereby declare that all information in the Sustainability Report
of PT Prodia Widyahusada Tbk for the year 2024 has been presented in their entirety, and that
we assume full responsibility for the accuracy of the contents of such Sustainability Report.
This statement is duly made in all integrity.
Jakarta, 18 March 2025
Direksi
Board of Directors
DEWI MULIATY
Direktur Utama
President Director
LIANA KUSWANDI INDRIYANTI RAFI SUKMAWATI
Direktur Keuangan Direktur Bisnis & Pemasaran
Financial Director Business and Marketing Director
ANDRI HIDAYAT IDA ZURAIDA
Direktur Digital Service Transformation & IT Direktur Human Capital & General Affairs
Digital Service Transformation & IT Director Human Capital & General Affairs
2024
Laporan Keberlanjutan
Sustainability Report
Page 26
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Tentang Laporan Keberlanjutan
About the Sustainability Report
PT Prodia Widyahusada Tbk atau Prodia menerbitkan PT Prodia Widyahusada Tbk, or Prodia, publishes an annual
Laporan Keberlanjutan setiap tahun. Laporan periode Sustainability Report. The previous period’s report was
sebelumnya diterbitkan tanggal 20 Maret 2024. Laporan ini issued on March 20, 2024. This report is prepared based
disusun mengacu pada Peraturan Otoritas Jasa Keuangan on the Financial Services Authority (OJK) Regulation No. 51/
(POJK) No.51/POJK.03/2017 tentang Penerapan Keuangan POJK.03/2017 concerning Implementation of Sustainable
Berkelanjutan bagi Lembaga Jasa Keuangan, Emiten, dan Finance for Financial Services Institutions, Issuers, and Public
Perusahaan Publik; Pedoman Teknis Penyusunan Laporan Companies; the Technical Guidelines for Preparing Sustainability
Keberlanjutan dalam SEOJK No. 16/SEOJK.04/2021; serta Reports in SEOJK No. 16/SEOJK.04/2021; and with reference
merujuk pada (with reference to) Standar Global Reporting to the Global Reporting Initiative (GRI) Standards 2021 and
Initiative (GRI) 2021 dan Sustainable Accounting Standards Sustainable Accounting Standards Board (SASB): Health Care
Board (SASB): Health Care Delivery. Delivery.
Periode kinerja keberlanjutan pelaporan ini adalah 1
Januari–31 Desember 2024. Informasi kinerja keberlanjutan The sustainability performance reporting period is from January
hanya mencakup data Perseroan tanpa entitas anak, serta 1 to December 31, 2024. The sustainability performance
Kantor Pusat dan Kantor Cabang Denpasar untuk kinerja data presented only covers the Company’s data, excluding
tertentu yang disebutkan. Informasi kinerja keuangan subsidiaries, as well as the Headquarters and Denpasar
disampaikan berdasarkan Laporan Keuangan Perseroan Branch Office for specific performance mentioned. Financial
konsolidasian untuk tahun buku yang berakhir 31 Desember performance information is provided based on the Company’s
2024. [2-2][2-3] consolidated Financial Statements for the fiscal year ending
December 31, 2024. [2-2][2-3]
Terdapat penyajian kembali informasi (restatement)
atas laporan terdahulu, yaitu pada data jangkauan kota/ There is a restatement of information from the previous report,
kabupaten tahun 2022, data energi dan emisi tahun 2022 specifically city/district coverage data for 2024, energy and
dan 2023 karena adanya perubahan metode perhitungan, emissions data for 2022 and 2023 due to changes in the
data intensitas konsumsi energi dan intensitas emisi karena calculation method, energy consumption intensity and emission
adanya perubahan pembagi untuk perhitungannya menjadi intensity data due to changes in the denominator for its
pendapatan usaha, jumlah dan rerata jam pelatihan tahun 2022 calculation to revenue, the total and average training hours for
dan 2023 karena adanya perubahan cakupan perhitungan, 2022 and 2023 due to changes in the scope of calculation, as
serta data kinerja keuangan tahun 2022 dan 2023. Kami belum well as financial performance data for 2022 and 2023. We have
melakukan verifikasi (assurance) atas Laporan ini, namun data not conducted assurance on this Report, but the financial data
keuangan sudah diaudit oleh Kantor Akuntan Publik. Seluruh has been audited by a Public Accounting Firm. All information
informasi dan data dalam Laporan telah disahkan oleh Direksi and data in the Report have been approved by the Board of
selaku badan tertinggi tata kelola keberlanjutan Perseroan. Directors as the highest governing body of the Company’s
[G.1][2-4][2-5] sustainability governance. [G.1][2-4][2-5]
Kontak | Contact [2-3]
Marina Eka Amalia
AVP Legal, Investor Relation, & Corporate Secretary
Telp | Phone: (021) 314 4182 ext. 3816
Surel | Email: corporate.secretary@prodia.co.id
Website: www.prodia.co.id
26 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Lembar Umpan Balik dan Tanggapan atas Umpan Balik [G.2][G.3]
Feedback Form and Response to Feedback
Kami menanggapi seluruh umpan balik yang kami terima We respond to all feedback received from employees, regulators,
dari karyawan, regulator, dan akademisi sebagai pemangku and academics as stakeholders by providing more comprehensive
kepentingan dengan menyampaikan informasi yang lebih information, especially in the sustainability governance section
komprehensif, terutama di bagian tata kelola keberlanjutan and material topics.
dan topik material.
Topik Material [3-1][3-2]
Material Topics
Laporan mengungkapkan informasi sembilan topik material The report discloses information on nine material topics that are
yang menjadi prioritas kinerja keberlanjutan Perseroan tahun the priorities of the Company’s sustainability performance for
2024 serta dukungan terhadap TPB. Proses penetapan topik 2024, as well as support for the SDGs. The process of determining
material melalui tahapan pemahaman konteks kegiatan dan material topics involves understanding the context of Prodia’s
bisnis Prodia; identifikasi dampak aktual maupun potensial activities and business; identifying actual and potential impacts
dalam usaha Perseroan; analisis pengaruhnya terhadap on the Company’s efforts; analyzing their influence on internal
dampak internal dan eksternal; serta menyusun daftar prioritas. and external impacts; and preparing a priority list.
Topik material ditetapkan berdasarkan diskusi grup terfokus The material topics were determined through focused group
dengan melibatkan pemangku kepentingan internal maupun discussions involving both internal and external stakeholders and
eksternal dan telah mendapatkan persetujuan Direksi selaku have been approved by the Board of Directors as the highest
badan tertinggi tata kelola keberlanjutan Perseroan. governing body for the Company’s sustainability governance.
2024
Laporan Keberlanjutan 27
Sustainability Report
Page 28
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Topik Material dan Dampak terhadap Pemangku Kepentingan [3-3]
Material Topics and Impact on Stakeholders
Topik Material Indikator GRI Dampak dan Pengelolaan Topik Material
Material Topics GRI Indicators Impact and Management Approach
ASPEK EKONOMI DAN TATA KELOLA
ECONOMIC AND GOVERNANCE
ASPECT
Keamanan Data dan GRI 418: Penerapan dan pengembangan ekosistem digital kesehatan berpengaruh pada
Privasi Pelanggan Privasi keamanan dan perlindungan data pribadi pelanggan maupun karyawan. Kami
Data Security and Cus- Pelanggan memperkuat keamanan digital dengan melakukan beragam inisiatif termasuk melakukan
tomer Privacy penilaian risiko untuk pemrosesan data pribadi, audit, dan pemantauan untuk menilai
Customer Privacy tingkat kepatuhan, simulasi respon insiden, serta peningkatan kapabilitas sumber daya
manusia. Evaluasi dilakukan dengan melakukan penilaian pencapaian target indikator
kinerja kunci (key performance indicator/KPI) dan hasilnya dilaporkan kepada Direksi
dan pemerintah.
The implementation and development of the digital health ecosystem impact the security
and protection of personal data for both customers and employees. We strengthen digital
security through various initiatives, including risk assessments for personal data processing,
audits, and monitoring to evaluate compliance levels, incident response simulations, and
enhancing human resource capabilities. Evaluations are conducted by assessing the
achievement of key performance indicator (KPI) targets, with the results reported to the
Board of Directors and the government.
Optimalisasi Indikator Khusus Prodia mendukung pengembangan ekosistem digital kesehatan yang terintegrasi
Digitalisasi dan – non GRI dengan mengadaptasi teknologi kesehatan yang lebih canggih dan mengoptimalkan
Inovasi Teknologi Special Indicators digitalisasi layanan terhadap pelanggan. Di tahun 2024, U by Prodia menyediakan
Optimizing Digitaliza- – non GRI berbagai fitur baru untuk memberikan pengalaman yang lebih praktis dan efisien
tion and Technology bagi pelanggan. Selain itu, PT Prodia Digital Indonesia (PRDI) juga mengembangkan
Innovation teknologi testing di laboratorium. Evaluasi dilakukan dengan melakukan penilaian
pencapaian target KPI dan hasilnya dilaporkan kepada Direksi, pemerintah, serta pihak
berwenang lainnya untuk memastikan pencapaian target yang optimal.
Prodia supports the development of an integrated digital health ecosystem by adapting
more advanced health technologies and optimizing digital services for customers. In 2024,
U by Prodia offered various new features to provide a more practical and efficient expe-
rience for customers. Additionally, PT Prodia Digital Indonesia (PRDI) is also developing
laboratory testing technology. Evaluations are carried out by assessing KPI target achieve-
ments, with results reported to the Board of Directors, the government, and other relevant
authorities to ensure optimal target achievement.
ASPEK SOSIAL
SOCIAL ASPECT
Layanan GRI 201: Terjaganya pertumbuhan bisnis Prodia tidak terlepas dari layanan unggul kepada
Unggul Kinerja Ekonomi pelanggan/pengunjung. Kami ingin mengukuhkan Prodia sebagai centre of
Service Economic excellence untuk memudahkan semua pelanggan/pengunjung melalui pengobatan yang
Excellence Performance dipersonalisasi. Prodia terus meningkatkan kompetensi karyawan melalui pelatihan,
serta program pendidikan di Prodia Corporate University dan Prodia Education and
GRI 404: Research Institute (PERI). Evaluasi keunggulan layanan dilakukan melalui penilaian KPI
Pendidikan dan dan survei kepuasan pelanggan. Hasil evaluasi dilaporkan kepada Direksi.
Pelatihan Prodia’s sustained business growth is closely linked to its excellent customer/visitor
Training and Edu- services. We aim to establish Prodia as a centre of excellence to facilitate personalized
cation treatment for all customers and visitors. In this regard, employee competencies are conti-
nuously enhanced through training and educational programs at Prodia Corporate Uni-
versity and the Prodia Education and Research Institute (PERI). Service excellence is eva-
luated through KPI assessments and customer satisfaction surveys, with results reported
to the Board of Directors.
28 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Topik Material Indikator GRI Dampak dan Pengelolaan Topik Material
Material Topics GRI Indicators Impact and Management Approach
Layanan GRI 413: Prodia berkontribusi bagi masyarakat melalui kegiatan TJSL karena masyarakat adalah
Kepedulian Sosial Komunitas Lokal potensi dari pelanggan. Kegiatan TJSL ditujukan untuk mendukung peningkatan
Social Care Services Local Communities kesehatan masyarakat, terutama masyarakat dengan tingkat kesehatan yang rendah.
Evaluasi dilakukan sejak perencanaan dan pelaksanaan kegiatan, termasuk tingkat
kepuasan masyarakat. Hasil evaluasi dilaporkan kepada Direksi.
Prodia contributes to society through its CSR initiatives, recognizing that the community
represents potential customers. These initiatives focus on improving public health,
especially for communities with lower health conditions. Evaluations are conducted from
the planning to implementation stages, including measuring community satisfaction levels.
The results are reported to the Board of Directors.
Kesejahteraan dan GRI 401: Karyawan adalah pemangku kepentingan strategis, sehingga keberadaan mereka perlu
Perlindungan Pekerja Ketenagakerjaan didukung lingkungan kerja kondusif. Langkah strategis yang dijalankan Prodia adalah
Workforce Welfare and Employment menerapkan kebijakan long life partner kepada karyawan, yang memperhatikan setiap
Protection fase karyawan, dari pertama kali masuk kerja sampai pensiun, bahkan setelah pensiun.
GRI 403: Evaluasi dilakukan dengan mekanisme pelaporan kinerja serta pencapaian target KPI.
Keselamatan dan Hasil evaluasi dilaporkan kepada Direksi dan pemerintah.
Kesehatan Kerja Employees are strategic stakeholders, and their well-being requires a supportive work
(K3) environment. Prodia implements a long-life partner policy for employees, addressing
Occupational their needs throughout every career phase—from onboarding to retirement and even
Health and Safety post-retirement. Performance evaluation and KPI target achievement are monitored and
(OHS) reported to the Board of Directors and the government.
Pelibatan Pelanggan GRI 416: Dengan sebaran laboratorium dan klinik yang luas, Prodia memiliki pelanggan dengan
yang Berkualitas dan Keselamatan latar belakang beragam. Kami menerapkan standar layanan yang berlaku di seluruh
Kesetaraan Kesehatan dan Kesehatan laboratorium dan klinik, sehingga pelanggan Prodia akan mendapatkan layanan setara.
Quality Customer Pelanggan Secara berkala, kami melakukan pertemuan dengan pelanggan untuk mendengarkan
Engagement and langsung kebutuhan mereka serta menyebarkan survei kepuasan pelanggan. Evaluasi
Customer Health dilaksanakan melalui pelaporan kinerja dan pemenuhan target KPI. Hasil evaluasi
Health Equity and Safety dilaporkan kepada Direksi.
With an extensive network of laboratories and clinics, Prodia serves a diverse customer
base. We implement standardized service protocols across all facilities to ensure consistent
service quality. Regular meetings with customers are held to understand their needs,
along with periodic customer satisfaction surveys. Evaluations are conducted through
performance reporting and KPI target fulfillment, with results submitted to the Board of
Directors.
ASPEK LINGKUNGAN
ENVIRONMENTAL ASPECT
Material Ramah GRI 204: Pengelolaan rantai pasok sangat penting untuk mengurangi risiko yang dapat
Lingkungan dan Praktik menyebabkan gangguan operasional, peningkatan biaya, maupun potensi kehilangan
Rantai Pasok Pengadaan pelanggan. Prodia memperkuat rantai pasok dengan melibatkan pemasok lokal,
Berkelanjutan terutama yang memiliki produk dengan Tingkat Kandungan Dalam Negeri (TKDN)
Procurement tinggi. Selain itu, Prodia juga memiliki prosedur yang memastikan pemasok patuh
Green Materials and Practices
Sustainable Supply pada regulasi lingkungan sesuai dengan jenis industrinya. Evaluasi dilakukan melalui
Chain GRI 301: penilaian kinerja pemasok dan hasilnya dilaporkan kepada Direksi.
Material Supply chain management is crucial in reducing risks that could lead to operational disrup-
Materials tions, increased costs, or potential customer loss. Prodia strengthens its supply chain by
involving local suppliers, particularly those whose products have a high Domestic Content
Level (TKDN). Additionally, procedures are in place to ensure that suppliers comply with
environmental regulations based on their industry type. Supplier performance is evaluated,
and the results are reported to the Board of Directors.
2024
Laporan Keberlanjutan 29
Sustainability Report
Page 30
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Topik Material Indikator GRI Dampak dan Pengelolaan Topik Material
Material Topics GRI Indicators Impact and Management Approach
Air dan Efluen GRI 303: Air dibutuhkan untuk mendukung operasional Prodia dan kebutuhan domestik
Water and Effluent Air dan Efluen karyawan maupun pelanggan/pengunjung. Pengelolaan penggunaan air dilakukan
Water and Effluent dengan efisiensi dan pemanfaatan kembali olahan efluen dari instalasi pengolahan
air limbah (IPAL). Kami terus menambah cabang yang memiliki unit IPAL. Kinerja
pengelolaan air dan efluen dievaluasi melalui pemantauan kualitas olahan air limbah.
Hasil evaluasi dilaporkan kepada Direksi maupun pihak regulator.
Water management is essential to support Prodia's operations and meet the domestic
needs of employees and customers/visitors. Water usage is managed efficiently, with
efforts to reuse treated effluent from sewage treatment plants (STP). We continue to
expand the number of branches equipped with STP units. The performance of water and
effluent management is assessed by monitoring the quality of treated wastewater, with
evaluation results reported to the Board of Directors and regulators.
Pengelolaan Energi GRI 302: Pengelolaan energi dan limbah secara tidak langsung berpengaruh pada pengendalian
dan Limbah Energi emisi gas rumah kaca (GRK). Kami berupaya menggunakan energi dengan efisien,
Energy and Waste Energy sementara pengelolaan timbulan limbah dilakukan dengan mengurangi dan daur ulang.
Management Kami juga memastikan pengelolaan timbulan limbah tidak berbahaya bagi masyarakat.
GRI 305: Evaluasi pengelolaan energi dan limbah dilakukan melalui pelaporan berkala kepada
Emisi Direksi dan regulator.
Emission Energy and waste management play an indirect role in controlling greenhouse gas (GHG)
emissions. We strive to use energy efficiently, while waste management focuses on reduc-
GRI 306:
tion and recycling efforts. We also ensure that waste disposal practices do not pose risks to
Limbah the community. Energy and waste management performance is evaluated through periodic
Waste reporting to the Board of Directors and regulators.
30 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Dukungan terhadap Tujuan
Pembangunan Berkelanjutan (TPB)
Support for Sustainable Development Goals (SDGs)
Prodia mendukung 17 TPB, dengan prioritas pada 12 Prodia supports all 17 SDGs, with a focus on 12 Goals: SDG
Tujuan, yakni TPB 1, 2, 3, 5, 6, 7, 8, 10, 11, 13, 16, dan 17 1, 2, 3, 5, 6, 7, 8, 10, 11, 13, 16, and 17, in alignment with
sesuai dengan Metadata TPB Kementerian Perencanaan the SDG Metadata from the Ministry of National Development
Pembangunan Nasional/Badan Perencana Pembangunan Planning/National Development Planning Agency (PPN/
Nasional (PPN/Bappenas). Di tahun ini, terdapat perubahan Bappenas). This year, there have been changes in SDG support
pada dukungan terhadap TPB karena penyesuaian dengan due to adjustments made in accordance with the Sustainability
Sustainability Blueprint 2024-2030 yang telah selesai disusun Blueprint 2024-2030, which has been finalized as a strategic
sebagai panduan strategis keberlanjutan. sustainability guide.
TUJUAN 1: TANPA KEMISKINAN
GOAL 1: NO POVERTY
Metadata TPB Kementerian PPN/Bappenas Dukungan PRODIA
Ministry of PPN/Bappenas SDGs Metadata PRODIA Support
Indikator Target dan Pencapaian 2024 Target 2025
Target
Indicators 2024 Target and Achievement 2025 Target
1.3 1.3.1.(b) 100% karyawan telah mendapatkan pemeliharaan kesehatan, BPJS, fasilitas
Perlindungan sosial Proporsi peserta medical check-up (MCU), kesesuaian remunerasi dan tunjangan lainnya, serta
yang tepat bagi semua, Program Jaminan mendapatkan hak cuti, libur dan jam kerja sesuai kesepakatan bersama.
termasuk kelompok yang Sosial Bidang 100% of employees receive healthcare, BPJS, medical check-up (MCU), appropriate
paling miskin. Ketenagakerjaan. remuneration and other benefits, as well as entitlements to leave, holidays, and
Appropriate social Proportion of working hours in accordance with mutual agreements.
protection for all, including participants in the
Seluruh (100%) karyawan tetap maupun tidak tetap merupakan peserta BPJS
the most disadvantaged Employment Social
Ketenagakerjaan.
groups. Security Program.
All (100%) permanent and non-permanent employees are enrolled in the BPJS
Ketenagakerjaan program.
TUJUAN 2: TANPA KELAPARAN
GOAL 2: ZERO HUNGER
Metadata TPB Kementerian PPN/Bappenas Dukungan PRODIA
Ministry of PPN/Bappenas SDGs Metadata PRODIA Support
Indikator Target dan Pencapaian 2024 Target 2025
Target
Indicators 2024 Target and Achievement 2025 Target
2.2 2.2.3 Memberikan edukasi kesehatan thalassemia Sebanyak 1.000 penerima
Menghilangkan segala Prevalensi anemia kepada 1.815 pelajar dan pemeriksaan manfaat/program, meliputi
bentuk kekurangan gizi. pada ibu hamil usia thalassemia gratis kepada sekitar 152 siswa wilayah Purbalingga dan
15-49 tahun. dengan rentang usia 15-17 tahun di beberapa Banyumas. Target tersebut telah
Eliminating all forms of sekolah wilayah Purbalingga, Jawa Tengah. terpenuhi pada tahun 2024.
malnutrition. Prevalence of
anemia in pregnant Providing thalassemia health education to 1,815 1,000 beneficiaries/program
women aged 15-49 students and free thalassemia examinations to participants in the Purbalingga and
years. around 152 students aged 15-17 years in several Banyumas areas. This target was
schools in the Purbalingga area, Central Java. achieved in 2024.
2024
Laporan Keberlanjutan 31
Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
TUJUAN 3: KEHIDUPAN SEHAT DAN SEJAHTERA
GOAL 3: GOOD HEALTH AND WELL-BEING
Metadata TPB Kementerian PPN/Bappenas Dukungan PRODIA
Ministry of PPN/Bappenas SDGs Metadata PRODIA Support
Indikator Target dan Pencapaian 2024 Target 2025
Target
Indicators 2024 Target and Achievement 2025 Target
3.8 3.8.1* Coverage layanan Prodia Coverage layanan Prodia
Meningkatkan akses terhadap Cakupan pelayanan kesehatan mencapai 82% kota dan 26% 85% dari kota dan 25%
pelayanan kesehatan dasar yang esensial. dari kabupaten di Indonesia. kabupaten di Indonesia.
baik, dan akses terhadap obat- Coverage of essential health Prodia's service coverage Prodia's service coverage
obatan. services. reaches 82% of cities and 26% reaches 85% of cities
Improving access to quality basic of regencies in Indonesia. and 25% of regencies in
healthcare services and access to 3.8.1.[a] Indonesia.
medicines. Unmet need pelayanan
kesehatan
Unmet need for healthcare
services.
3.8.2 100% karyawan telah mendapatkan pemeliharaan
Proporsi populasi dengan kesehatan, BPJS, fasilitas MCU, kesesuaian remunerasi dan
pengeluaran rumah tangga tunjangan lainnya, serta mendapatkan hak cuti, libur dan jam
yang besar untuk kesehatan kerja sesuai kesepakatan bersama.
sebagai bagian dari total 100% of employees receive healthcare, BPJS, medical check-
pengeluaran rumah tangga up (MCU), appropriate remuneration and other benefits, as
atau pendapatan. well as leave, holidays, and working hours in accordance with
Proportion of the population mutual agreements.
with large household
Seluruh (100%) karyawan tetap maupun tidak tetap Prodia
expenditures on healthcare
merupakan peserta BPJS Kesehatan.
as a share of total household
expenditure or income. All (100%) permanent and non-permanent employees are
enrolled in the BPJS Ketenagakerjaan program.
3.b 3.b.2* Peningkatan inovasi tes baru Peningkatan inovasi
Mendukung penelitian dan Total Official Development mencapai 50% dari total tes tes baru mencapai 4%
pengembangan vaksin dan obat Assistant (ODA) untuk per tahun (baseline 2023: 24 dari total tes per tahun
penyakit menular dan tidak menular penelitian medis dan sektor tes) (baseline 2023: 24 tes)
yang terutama berpengaruh kesehatan dasar. Innovation in new tests Innovation in new tests
terhadap negara berkembang. Total Official Development increased to 50% of total tests increased to 4% of total
Supporting research and Assistance (ODA) for medical per year (baseline 2023: 24 tests per year (baseline
development of vaccines and research and the basic tests) 2023: 24 tests)
medicines for communicable and healthcare sector.
non-communicable diseases,
particularly those affecting
developing countries.
32 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
TUJUAN 5: KESETARAAN GENDER
GOAL 5: GENDER EQUALITY
Metadata TPB Kementerian PPN/Bappenas Dukungan PRODIA
Ministry of PPN/Bappenas SDGs Metadata PRODIA Support
Indikator Target dan Pencapaian 2024 Target 2025
Target
Indicators 2024 Target and Achievement 2025 Target
5.5 5.5.2 Sebanyak 3.613 karyawan Sebanyak 80% karyawan
Menjamin partisipasi penuh dan efektif, Proporsi atau 95% dari total karyawan telah mengikuti pelatihan dan
serta dan kesempatan yang sama perempuan telah mengikuti pendidikan pendidikan pengembangan karier
bagi perempuan untuk memimpin di yang berada pengembangan karier, terdiri sebanyak 20 jam untuk non-
semua tingkat pengambilan keputusan di posisi dari 1.432 karyawan non-tenaga nakes dan 30 jam untuk nakes.
dalam kehidupan politik, ekonomi, dan manajerial. kesehatan dan 2.181 karyawan 80% of employees have
masyarakat. tenaga kesehatan. completed career development
Proportion
Ensuring full and effective participation, of women in A total of 3,613 employees, or training and education, with
as well as equal opportunities for women managerial 95% of the total workforce, have 20 hours for non-healthcare
to lead at all levels of decision-making in positions. participated in career development employees and 30 hours for
political, economic, and social life. education, consisting of 1,432 non- healthcare employees.
healthcare employees and 2,181
healthcare employees.
TUJUAN 6: AIR BERSIH DAN SANITASI LAYAK
GOAL 6: CLEAN WATER AND SANITATION
Metadata TPB Kementerian PPN/Bappenas Dukungan PRODIA
Ministry of PPN/Bappenas SDGs Metadata PRODIA Support
Target dan Pencapaian
Indikator Target 2025
Target 2024
Indicators 2025 Target
2024 Target and Achievement
6.3 6.3.1.(a)
Meningkatkan kualitas air dengan Persentase limbah cair
mengurangi polusi, menghilangkan yang diolah secara
pembuangan, dan meminimalkan pelepasan aman. 100% pemenuhan baku mutu efluen.
material dan bahan kimia berbahaya. Percentage of 100% compliance with effluent quality standards.
Improve water quality by reducing pollution, wastewater safely
eliminating discharges, and minimizing releases treated.
of hazardous materials and chemicals.
6.4. 6.4.1. Telah terdapat inventarisasi Terdapat inventarisasi
Pada tahun 2030, secara signifikan Perubahan efisiensi volume pemakaian air di jumlah air yang diambil,
meningkatkan efisiensi penggunaan air di penggunaan air dari Kantor Pusat dan Kantor dikonsumsi, dan dibuang
semua sektor, dan menjamin penggunaan waktu ke waktu. Cabang Denpasar, dengan di Kantor Pusat Prodia.
dan pasokan air tawar yang berkelanjutan total pemakaian mencapai An inventory of water
Changes in water use 13,54 megaliter di tahun
untuk mengatasi kelangkaan air, dan secara efficiency over time. withdrawal, consumption,
signifikan mengurangi jumlah orang yang 2024. and discharge is
menderita akibat kelangkaan air. There has been an inventory of maintained at Prodia's
By 2030, substantially increase water-use the volume of water usage at Head Office.
efficiency across all sectors and ensure the Head Office and Denpasar
sustainable withdrawals and supply of Branch Office, with a total
freshwater to address water scarcity, and usage of 13.54 megaliters in
substantially reduce the number of people 2024.
suffering from water scarcity.
2024
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Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
TUJUAN 7: ENERGI BERSIH DAN TERJANGKAU
GOAL 7: AFFORDABLE AND CLEAN ENERGY
Metadata TPB Kementerian PPN/Bappenas Dukungan PRODIA
Ministry of PPN/Bappenas SDGs Metadata PRODIA Support
Indikator Target dan Pencapaian 2024 Target 2025
Target
Indicators 2024 Target and Achievement 2025 Target
7.2 7.2.1 Pembuatan kebijakan terkait penggunaan kendaraan ramah
Meningkatkan pangsa energi terbarukan Bauran energi lingkungan untuk kendaraan operasional kantor yang berlokasi di
dalam bauran energi global. terbarukan. ibukota provinsi.
Increase renewable energy share in the Renewable energy The formulation of policies regarding the use of eco-friendly vehicles
global energy mix. mix. (EV) for office operational vehicles located in provincial capitals.
TUJUAN 8: PEKERJAAN LAYAK DAN PERTUMBUHAN EKONOMI
GOAL 8: DECENT WORK AND ECONOMIC GROWTH
Metadata TPB Kementerian PPN/Bappenas Dukungan PRODIA
Ministry of PPN/Bappenas SDGs Metadata PRODIA Support
Indikator Target dan Pencapaian 2024 Target 2025
Target
Indicators 2024 Target and Achievement 2025 Target
8.8 8.8.1.(a) Prodia memiliki sertifikasi SMK3 di Fasilitas Prodia memiliki sertifikasi
Melindungi hak-hak tenaga Jumlah Layanan Kesehatan yang berlaku nasional, dan SMK3 dan ISO 45001:2018.
kerja dan mempromosikan perusahaan telah disesuaikan dengan ISO 45001:2018. Prodia holds both the
lingkungan kerja yang aman yang Prodia holds the OHS Management (SMK3) SMK3 certification and ISO
dan terjamin bagi semua menerapkan certification for Healthcare Service Facilities that 45001:2018.
pekerja, termasuk pekerja norma K3. is valid nationwide and has been aligned with ISO
migran, khususnya pekerja Number of 45001:2018.
migran perempuan, dan companies
mereka yang bekerja dalam Kami telah menyelenggarakan pelatihan simulasi Terdapat pelatihan simulasi
implementing
pekerjaan berbahaya. tanggap darurat pada masing-masing cabang kecelakaan kerja, kebakaran,
OHS norms.
yang diikuti oleh seluruh karyawan. dan bencana.
Protect labor rights and
promote safe and secure We have held response simulation training This includes training on
working environments of all emergency in each branch followed by all workplace accidents, fires, and
workers, including migrant employees. disasters.
workers, particularly female
Kami telah mengadakan pelatihan K3 umum dan Karyawan mengikuti pelatihan
migrants, and those in
K3 laboratorium yang diikuti 1.333 karyawan. K3 umum dan K3 laboratorium.
precarious employment.
We have conducted the general OHS and Employees participate in both
laboratory OHS training, attended by 1,333 general OHS and laboratory
employees. OHS training.
8.8 8.8.1.(a) Pencapaian Total Recordable Incident Rate
Melindungi hak-hak tenaga Jumlah (TRIR) sebesar 1,6%.
7% TRIR
kerja dan mempromosikan perusahaan Achievement of a Total Recordable Incident Rate
lingkungan kerja yang aman yang (TRIR) of 1.6%.
dan terjamin bagi semua menerapkan
pekerja, termasuk pekerja norma K3. Mensosialisasikan dan implementasi perubahan kebijakan K3.
migran, khususnya pekerja Socialization and implementation of changes to OHS policies.
Number of
migran perempuan, dan companies Sebanyak 3.495 karyawan klinik yang mengikuti Penyelenggaraan pelatihan
mereka yang bekerja dalam implementing pelatihan Peningkatan Mutu dan Keselamatan PMKP, PPI, BHD,
pekerjaan berbahaya. OHS norms. Pasien (PMKP), Pencegahan dan Pengendalian serta Penanggulangan
Protect labor rights and Infeksi (PPI), serta Bantuan Hidup Dasar (BHD), Kegawatdaruratan & Bencana
promote safe and secure Penanggulangan Kegawatdaruratan & Bencana di Klinik.
working environments of all di Klinik. Implementation of training
workers, including migrant
A total of 3,495 clinic employees participated on PMKP, PPI, BHD, and
workers, particularly female
in training on Quality Improvement and Patient Emergency & Disaster
migrants, and those in
Safety (PMKP), Infection Prevention and Control Management in Clinics.
precarious employment.
(PPI), Basic Life Support (BHD), and Emergency &
Disaster Management in Clinics.
34 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
TUJUAN 10: BERKURANGNYA KESENJANGAN
GOAL 10: REDUCED INEQUALITIES
Metadata TPB Kementerian PPN/Bappenas Dukungan PRODIA
Ministry of PPN/Bappenas SDGs Metadata PRODIA Support
Indikator Target dan Pencapaian 2024 Target 2025
Target
Indicators 2024 Target and Achievement 2025 Target
10.4 10.4.1. (b) 100% karyawan telah mendapatkan pemeliharaan
Mengadopsi kebijakan, terutama Proporsi peserta Program kesehatan, BPJS, fasilitas MCU, kesesuaian remunerasi,
kebijakan fiskal, upah dan perlindungan Jaminan Sosial Bidang serta mendapatkan hak cuti, libur dan jam kerja sesuai
sosial, serta secara progresif mencapai Ketenagakerjaan. kesepakatan bersama.
kesetaraan yang lebih besar. Proportion of participants 100% of employees receive healthcare, BPJS, medical
Adopt policies, especially fiscal, wage, in the Employment Social check-up (MCU), appropriate remuneration and other
and social protection policies, and Security Program. benefits, as well as leave, holidays, and working hours in
progressively achieve greater equality. accordance with mutual agreements.
TUJUAN 11: KOTA DAN PEMUKIMAN YANG BERKELANJUTAN
GOAL 11: SUSTAINABLE CITIES AND COMMUNITIES
Metadata TPB Kementerian PPN/Bappenas Dukungan PRODIA
Ministry of PPN/Bappenas SDGs Metadata PRODIA Support
Indikator Target dan Pencapaian 2024 Target 2025
Target
Indicators 2024 Target and Achievement 2025 Target
11.6 11.6.1.(b) 100% pemenuhan pengelolaan limbah medis.
Mengurangi dampak Persentase 100% compliance with medical waste management.
lingkungan perkotaan, sampah
Total limbah B3 yang dikelola di Kantor Terdapat monitoring jumlah limbah B3
termasuk dengan memberi nasional yang
Pusat dan Kantor Cabang Denpasar yang dihasilkan dan dikelola.
perhatian khusus pada terkelola.
mencapai 85,80 ton. Monitoring of the amount of hazardous
kualitas udara. Percentage of
The total hazardous and toxic (B3) and toxic (B3) waste generated and
Reduce the adverse per national waste
waste managed at the Head Office and managed is in place.
capita environmental impact managed.
Denpasar Branch Office reached 85.80
of cities, including by paying
tons.
special attention to air
quality. Total limbah non-B3 yang dikelola di Terdapat monitoring jumlah limbah
Kantor Pusat mencapai 395,13 m3. non-B3 yang dihasilkan dan dikelola.
The total non-hazardous (non-B3) waste Monitoring of the amount of non-
managed at the Head Office reached hazardous (non-B3) waste generated and
395.13 m3. managed is in place.
2024
Laporan Keberlanjutan 35
Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
TUJUAN 13: PENANGANAN PERUBAHAN IKLIM
GOAL 13: CLIMATE ACTION
Metadata TPB Kementerian PPN/
Dukungan PRODIA
Bappenas
PRODIA Support
Ministry of PPN/Bappenas SDGs Metadata
Indikator Target dan Pencapaian 2024 Target 2025
Target
Indicators 2024 Target and Achievement 2025 Target
13.2 13.2.2 Inventarisasi sumber-sumber emisi GRK. Pemetaan inventarisasi sumber-sumber
Mengintegrasikan Jumlah emisi Inventory of GHG emission sources. emisi GRK lingkup 1 dan 2.
tindakan antisipasi gas rumah Mapping of inventory of GHG emission
perubahan iklim ke dalam kaca (GRK) sources for Scope 1 and 2.
kebijakan, strategi dan per tahun
perencanaan nasional. Penghitungan emisi GRK cakupan 1 dan Melakukan penghitungan emisi lingkup
Amount of
2 di Kantor Pusat dan Kantor Cabang 1 dan 2 di Prodia Tower dan Prodia
Integrating actions to greenhouse
Denpasar dengan hasil 2.574,79 ton CO2 eq. Denpasar. Target tersebut telah
anticipate climate change gas (GHG)
The calculation of scope 1 and 2 GHG dilaksanakan pada tahun 2024.
into national policies, emissions per
strategies, and planning. year emissions at the Head Office and Denpasar Calculation of Scope 1 and 2 emissions at
Branch Office resulted in 2,574.79 tons of Prodia Tower and Prodia Denpasar. This
CO2 eq. target was achieved in 2024.
TUJUAN 16: PERDAMAIAN, KEADILAN, DAN KELEMBAGAAN YANG KUAT
GOAL 16: PEACE, JUSTICE, AND STRONG INSTITUTIONS
Metadata TPB Kementerian PPN/
Dukungan PRODIA
Bappenas
PRODIA Support
Ministry of PPN/Bappenas SDGs Metadata
Target dan Pencapaian
Indikator 2024 Target 2025
Target
Indicators 2024 Target and 2025 Target
Achievement
16.5 16.5.1.(a) Telah dilakukan Mengkaji Kebijakan Anti-KKN setiap 1 tahun sekali.
Mengurangi korupsi dan Indeks penetapan kebijakan Target tersebut telah dilakukan secara berkala.
penyuapan dalam segala Perilaku Anti- Anti-KKN pada dokumen- Review the Anti-KKN policy on an annual basis. This target
bentuk. korupsi dokumen perikatan has been carried out periodically.
(agreement) dengan
Reducing corruption and Anti-Corruption vendor, pelanggan, dan Seluruh atau 100% pimpinan tertinggi di setiap cabang
bribery in all forms. Behavior Index pihak ketiga lainnya. dan wilayah telah mengikuti sosialisasi Kebijakan Anti-
The Anti-Corruption, KKN.
Collusion, and Nepotism All or 100% of top management in each branch and region
(Anti-KKN) policy has participate in the Anti-KKN policy socialization.
been established in the
contractual documents Seluruh atau 100% Direksi dan Komisaris telah mengikuti
(agreements) with vendors, sosialisasi Kebijakan Anti-KKN.
customers, and other third All or 100% of the Board of Directors and Board of
parties. Commissioners participate in the Anti-KKN policy
socialization.
Tidak terdapat insiden Sebanyak 90% jumlah insiden KKN yang direspons dan
KKN yang terjadi pada diselesaikan.
tahun 2024. 90% of KKN incidents are responded to and resolved.
No KKN incidents were
reported in 2024.
36 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
TUJUAN 16: PERDAMAIAN, KEADILAN, DAN KELEMBAGAAN YANG KUAT
GOAL 16: PEACE, JUSTICE, AND STRONG INSTITUTIONS
16.10 16.10.1(b) Mengintegrasikan aspek Mengkaji Code of Conduct dan PKB dalam
Menjamin akses publik Jumlah HAM ke dalam Code of mengintegrasikan aspek HAM.
terhadap informasi dan penanganan Conduct dan Perjanjian Reviewing the Code of Conduct and CLA to integrate HR
melindungi kebebasan pelanggaran Kerja Bersama (PKB). aspects.
mendasar, sesuai dengan Hak Asasi Integrating Human Rights
peraturan nasional dan Manusia (HR) aspects into the Code Seluruh atau 100% Direksi, Dewan Komisaris, manajer
kesepakatan internasional. (HAM) of Conduct and Collective dan karyawan telah mengikuti sosialisasi Kebijakan HAM.
Ensuring public access to Number of Labor Agreement (CLA). All or 100% of the Board of Directors, Board of
information and protecting Human Rights Commissioners, managers, and employees participate in
fundamental freedoms, in (HR) violations the HR Policy socialization.
accordance with national addressed
Seluruh atau 100% karyawan anak perusahaan telah
regulations and international
mengikuti sosialisasi Kebijakan HAM.
agreements.
All or 100% of subsidiary employees participate in the HR
Policy socialization.
TUJUAN 17: KEMITRAAN UNTUK MENCAPAI TUJUAN
GOAL 17: PARTNERSHIPS FOR THE GOALS
Metadata TPB Kementerian PPN/Bappenas Dukungan PRODIA
Ministry of PPN/Bappenas SDGs Metadata PRODIA Support
Indikator Target dan Pencapaian 2024 Target 2025
Target
Indicators 2024 Target and Achievement 2025 Target
17.8 17.8.1 Jumlah pengunduh aplikasi Jumlah pengunduh aplikasi
Mengoperasionalisasikan secara Persentase pengguna tahun 2024 mencapai sebanyak 1.000.000.
penuh teknologi dan sains. internet. 1.021.480. The number of app downloads is
Fully operationalize technology and Percentage of internet The number of app downloads in 1,000,000.
science. users. 2024 reached 1,021,480.
Jumlah pengguna aktif aplikasi Jumlah pengguna aktif aplikasi
sebanyak 571.717. sebanyak 500.000.
The number of active app users The number of active app users is
was 571,717. 500,000.
2024
Laporan Keberlanjutan 37
Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Tentang Prodia
About Prodia
Perjalanan Prodia dimulai pada tanggal 7 Mei 1973 di Prodia's journey began on May 7, 1973, in Solo, Central
Kota Solo, Jawa Tengah. Pada tanggal 8 Februari 1988, Java. On February 8, 1988, PT Prodia Widyahusada was
PT Prodia Widyahusada berdiri dan menjadi perusahaan established and later became a publicly traded company
terbuka pada tanggal 7 Desember 2016. Saat ini, Prodia on December 7, 2016. Today, Prodia operates across all 34
hadir dan menjangkau 34 provinsi di Indonesia, memiliki provinces in Indonesia, offering thousands of test types and
ribuan jenis tes, serta mendapat pengakuan nasional earning both national and international recognition, placing
maupun internasional, sehingga sejajar dengan kualitas it on par with international laboratory standards. Prodia has
laboratorium internasional. Prodia juga telah mendapatkan also been accredited by the College of American Pathologists
akreditasi dari College of American Pathologist (CAP) (CAP) for 12 consecutive years, with the most recent
selama 12 tahun berturut-turut, sesuai akreditasi terakhir accreditation in 2024.
pada tahun 2024.
Profil Perusahaan [2-1]
Company Profile
Status Badan Hukum Alamat Kantor Pusat Kepemilikan Saham
Nama Perusahaan Legal Status Head Office Address Share Ownership
Company Name
Perseroan Terbatas [C.2] [C.3C]
PT Prodia Terbuka Terdaftar pada
Prodia Tower
Widyahusada Tbk Bursa Efek Indonesia PT Prodia Utama
Jl. Kramat Raya No.150,
(Prodia) (BEI)
Public Limited Liability
Jakarta Pusat 10430,
Indonesia
57%
Company Listed on the Telp | Phone: Bio Majesty Pte.Ltd
Indonesia Stock Exchange +62-21-314 4182
(IDX)
Faks | Fax:
15%
+62-21-314 4181 Masyarakat | Public
Surel | E-mail:
corporate.secretary@prodia.co.id
28%
Situs Web Kode Saham investor.relation@prodia.co.id
Website Stock Code
www.prodia.co.id PRDA
38 PT Prodia Widyahusada Tbk
Page 39
Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Skala Usaha [C.3]
Organizational Scale
Uraian Satuan
2024 2023 2022
Description Unit
Karyawan Prodia
3.799 3.734 3.743
Prodia Employee
Jumlah Pekerja Non-Karyawan Orang
1.010 983 803
Number of Employees Non-Employee People
Jumlah
4.809 4.717 4.546
Total
Jumlah Kunjungan Juta
2,77 2,83 2,80
Number of Visits Million
Total Pendapatan
2.252,19 2.222,47* 2.181,64*
Total Revenue
Laba Bersih Tahun Berjalan
270,04 259,32* 371,63*
Net Profit for the Year
Total Liabilitas Rp Miliar
355,45 347,45* 358,45*
Total Liabilities Billion Rp
Total Kapitalisasi Total Ekuitas
2.484,69 2.360,61* 2.311,14*
Total Capitalization Total Equity
Total Aset
2.840,14 2.708,06* 2.669,59*
Total Assets
Keterangan | Notes:
*Penyajian kembali informasi (restatement). [2-4]
*Restatement of information.
Wilayah Operasi [C.3D][2-1]
Operational Areas
Wilayah operasi Prodia berada di Indonesia. Kami tidak Prodia's operations are based in Indonesia. We do not have
memiliki wilayah operasi di negara lain. operations in other countries.
Cakupan Operasi Prodia di Indonesia
Prodia's Operational Coverage in Indonesia
354 34 80 107
Outlet Provinsi | Provinces Kota | Cities Kabupaten | Regencies
2024
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Sustainability Report
Page 40
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Cakupan Wilayah Operasi dan Jenis Klinik Laboratorium Tahun 2024
Coverage of Operational Areas and Types of Laboratory Clinics in 2024
Kerja Sama
Point of Care (POC)/
Wilayah Prodia Health Care Clinical Lab & Rumah Sakit Jumlah
POC Collection
Area & Specialty Clinics Medical Lab Hospital Total
Center (CC)
Collaboration
Sumatra 1 24 24 1 50
Jakarta dan Sekitarnya
6 36 28 2 72
Jakarta and Surrounding Areas
Jawa Barat
- 19 15 1 35
West Java
Jawa Tengah
- 25 34 1 60
Central Java
Jawa Timur, Bali, Nusa Tenggara
4 15 48 3 70
East Java, Bali, Nusa Tenggara
Kalimantan - 8 5 2 15
Sulawesi, Maluku, Papua - 15 36 1 52
Jumlah
11 142 190 11 354
Total
Kegiatan Usaha, Produk Dihasilkan, dan Rantai Nilai [C.4][2-6]
Business Activities, Products, and Value Chain
Kegiatan Usaha Utama
Primary Business Activities
• Menjalankan usaha aktivitas pelayanan
kesehatan yang dilakukan oleh paramedis;
• Menjalankan usaha aktivitas pelayanan
penunjang kesehatan; serta
• Menjalankan usaha aktivitas klinik swasta.
• Running healthcare service activities
performed by paramedics;
• Running supporting healthcare service
activities; and
• Operating private clinics.
Kegiatan Usaha Penunjang
Supporting Business Activities
Menjalankan usaha-usaha lain, di antaranya
perdagangan dan usaha yang berkaitan, serta
mendukung bidang usaha kegiatan usaha
utama Perseroan sesuai dengan peraturan
perundang-undangan yang berlaku.
Undertaking other businesses, including
trade and related businesses, which support
the Company’s primary business activities
in accordance with applicable laws and
regulations.
Pengungkapan informasi lebih lanjut
terkait rantai nilai dalam kegiatan usaha
Perseroan dan produk dihasilkan
disampaikan Laporan Tahunan 2024
PT Prodia Widyahusada Tbk.
Further information related to the value
chain in the Company’s business
activities and its products is provided in
40 PT Prodia Widyahusada Tbk the 2024 Annual Report of PT Prodia
Widyahusada Tbk.
Page 41
Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Keanggotaan Asosiasi [C.5][2-28]
Association Memberships
Asosiasi Nasional
National Association
Persatuan Ahli Teknologi
Himpunan Kimia Klinik Perhimpunan Dokter Spesialis Patologi Klinik Laboratorium Medik
Indonesia (HKKI) dan Kedokteran Indonesia (PDS PATKLIN) Indonesia (PATELKI)
Indonesian Association Indonesian Society of Clinical Pathology and Indonesian Association of
for Clinical Chemistry (HKKI) Laboratory Medicine Specialists (PDS PATKLIN) Medical Laboratory Technology
Experts (PATELKI)
Anggota | Member Anggota | Member Anggota | Member
Asosiasi Healthtech
Indonesia (AHI)
Himpunan Studi Obesitas Indonesia (HISOBI)
Alzheimer Indonesia (ALZI) Association of Healthtech
Indonesian Society for the Study of Obesity (ISSO)
Indonesia (AHI)
Anggota | Member Anggota | Member Anggota | Member
Asosiasi Klinik Indonesia (ASKLIN)
Ikatan Laboratorium Kesehatan Indonesia (ILKI) Persatuan Diabetes Indonesia (Persadia) Indonesian Clinic
Indonesian Health Laboratory Association (ILKI) Indonesian Diabetes Association (Persadia) Association (ASKLIN)
Pengurus | Administrator Pengurus | Administrator Pengurus | Administrator
Perhimpunan Klinik & Fasilitas Pelayanan Kesehatan Indonesia (PKFI)
Indonesian Association of Clinics & Healthcare Facilities (PKFI) CIO Community
Anggota | Member Pengurus | Administrator
Asosiasi Internasional
International Association
American Association for
Clinical Chemistry (AACC) Information Systems Audit International Federation
and Control Association for Clinical Chemistry (IFCC)
(ISACA)
Anggota | Member Anggota | Member Anggota | Member
The Clinical & Laboratory Asian and Pacific Federation of
Standards Institute (CLSI) Clinical Biochemistry (APFCB)
Anggota | Member Pengurus | Administrator
2024
Laporan Keberlanjutan 41
Sustainability Report
Page 42
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Sertifikasi dan Penghargaan Eksternal
Certifications and External Awards
Sertifikasi
Certifications
Sertifikasi Lembaga Penerbit Jumlah Outlet
Certification Issuing Institution Number of Outlet
SNI ISO 15189: 2022 Komite Akreditasi Nasional 31
SNI ISO 17025:2017 National Accreditation Body of Indonesia 1
The College of American Pathologists (CAP) The College of American Pathologists (CAP) 1
ISO 45001:2018
Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3) 1
Occupational Health and Safety System (OHSS) PT Superintending Company of
Indonesia (SUCOFINDO)
SMK3
1
OHSS
SNI ISO 27001
Sistem Manajemen Keamanan Informasi TUV SUD Indonesia 1
Information Security Management System
ISO 9001:2015
Sistem Jaminan Mutu Lloyd's Register Quality Assurance (LRQA) 15
Quality Management System
Akreditasi Laboratorium Medis
101
Medical Laboratory Accreditation Kementerian Kesehatan Republik Indonesia
Akreditasi Klinik Ministry of Health Republic Indonesia
31
Clinical Accreditation
42 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Beberapa Penghargaan Eksternal
Selected External Awards
Nama Penghargaan Tanggal Penerimaan Pemberi Penghargaan
Award Name Award Date Awarding Institution
SWA Indonesia Healthcare Award 2024
16 Februari 2024 SWA Media Group &
Predikat “Excellent” kategori Clinical Laboratory
16 February 2024 Business Digest
Predicate "Excellent" in the Clinical Laboratory category
Digital Technology (DIGITECH) Awards 2024
“The Best Transformation & Digital Innovation 2024 (Health Services) 5 April 2024 ITech Magazine & Fordigi
& The Best Chief Digital Officer of The Year (Health Services)”
Indonesia Most Acclaimed Company Awards 2024
25 Juli 2024
Kategori Healthcare Industry Warta Ekonomi
25 July 2024
Healthcare Industry Category
Contact Center World Awards - Asia Pacific 2024:
Gold Medals Kategori Best Technology Innovation - Internal
26 Juli 2024
Solution dan Best Contact Center Operational Manager Contact Center World
26 July 2024
Gold Medal for Best Technology Innovation - Internal Solution
and Best Contact Center Operational Manager
7 Indonesia Most Popular Brand of the Year 2024
Kategori Kesehatan - Rumah Sakit/Klinik/Lab
3 September 2024 JawaPos Media Group
7 Indonesia Most Popular Brand of the Year 2024
Health Category - Hospital/Clinic/Lab
Most Innovative In-House Counsel Team 2024
Kategori Healthcare Industrial (Hospital, Indonesia Corporate
21 Oktober 2024
Pharmaceutical, Healthcare Provider, etc.) Counsel Association (ICCA)
21 October 2024
Healthcare Industrial Category (Hospital, dan Hukumonline.com
Pharmaceutical, Healthcare Provider, etc.)
Indonesia Best Business Transformation 2024
24 Oktober 2024
sebagai Best Business Transformation kategori “Very Good” SWA Magazine
24 October 2024
as Best Business Transformation in the “Very Good” category
Penghargaan Standar Nasional Indonesia (SNI)
Badan Standardisasi
Awards 2024 dengan predikat Perunggu 21 November 2024
Nasional (BSN)
Indonesian National Standard (SNI) Awards 2024 with Bronze predicate
Informasi lebih lanjut mengenai penghargaan yang diterima selama tahun 2024 dapat dilihat pada Laporan Tahunan Prodia 2024.
Further information regarding the awards received in 2024 can be found in the Prodia 2024 Annual Report.
2024
Laporan Keberlanjutan 43
Sustainability Report
Page 44
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Perubahan Signifikan [C.6]
Significant Changes
Pada tahun 2024, Prodia melakukan dua inisiatif signifikan, In 2024, Prodia made two significant initiatives:
yaitu:
1. Perseroan meresmikan 2 cabang baru, yakni: 1. Inauguration of 2 new branches, namely:
a. Prodia Kota Wisata Cibubur di Jalan Raya Kota Wisata, b. Prodia Kota Wisata Cibubur on Jalan Raya Kota Wisata,
Ciangsana, Kecamatan Gunung Putri, Kabupaten Bogor, Ciangsana, Gunung Putri District, Bogor Regency, West
Jawa Barat, dirancang untuk memberikan pemeriksaan Java. This clinic is designed to provide comprehensive
kesehatan komprehensif untuk menunjang layanan health examinations to support diagnostic healthcare
diagnostik kesehatan. services.
b. Prodia Pati di Jl. Penjawi 48 Kecamatan Pati Lor, c. Prodia Pati, on Jl. Penjawi 48 Pati Lor District, Pati
Kabupaten Pati, Jawa Tengah, pelanggan dan Regency, Central Java, customers and the surrounding
masyarakat sekitar dapat lebih mudah dalam mengakses community can more easily access and obtain health
dan memperoleh layanan pemeriksaan kesehatan. examination services.
2. Perseroan melakukan akuisisi sebanyak 5.850 lembar 2. The Company acquired 5,850 shares, equivalent to 39% of
saham atau setara dengan 39% saham PT Prodia PT Prodia Diagnostic Line (Proline), for a transaction value
Diagnostic Line (Proline), dengan nilai transaksi Rp72 of Rp72 billion, completed on June 27, 2024. Proline is a
miliar dan diselesaikan pada tanggal 27 Juni 2024. Proline manufacturer of In Vitro Diagnostic (IVD) medical devices
merupakan produsen alat kesehatan In Vitro Diagnostic with a high Domestic Component Level (TKDN), supporting
(IVD) dan memiliki Tingkat Kandungan Dalam Negeri the local industry and reducing import dependence.
(TKDN) yang tinggi sehingga mendukung industri lokal dan
mengurangi ketergantungan impor.
Pengungkapan informasi lain terkait perubahan signifikan Perseroan disampaikan dalam
Laporan Tahunan 2024 PT Prodia Widyahusada Tbk.
Disclosure of other information related to significant changes in the Company is presented
in the 2024 Annual Report of PT Prodia Widyahusada Tbk.
44 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Insan Prodia
Prodia People
Komposisi Karyawan [C.3B][2-7][2-8][401-1]
Employee Composition
Jumlah pekerja di Prodia per 31 Desember 2024 terdapat As of December 31, 2024, Prodia employs a total of 4,809
4.809 orang, meliputi 3.799 karyawan dan mitra Prodia personnel, consisting of 3,799 employees and partners, and
serta 1.010 bukan karyawan/pekerja alih daya atau 21,00% 1,010 non-employees/outsourced workers, accounting for
dari total karyawan. [S-04] 21.00% of the total workforce. [S-04]
Komposisi Karyawan Berdasarkan Jenis Kelamin
Employee Composition by Gender
2024 2023 2022
Jenis Kelamin
Gender Jumlah Jumlah Jumlah
% % %
Total Total Total
Laki-laki
994 26,16 989 26,47 996 73,53
Male
Perempuan
2.805 73,84 2.745 26,61 2.747 73,39
Female
Jumlah
3.799 100,00 3.734 100,00 3.743 100,00
Total
Komposisi Karyawan Berdasarkan Status Kepegawaian
Employee Composition by Employment Status
Status Kepegawaian
2024 2023 2022
Employment Status
Karyawan Tetap
2.992 2.966 2.900
Permanent Employee
Karyawan Tidak Tetap/Kontrak
287 385 465
Non-Permanent Employee/Contracted
Mitra Kerja Sama
482 357 338
Partner
Masa Percobaan (per 31 Desember)
38 46 40
Trial Period (as of 31 December)
Jumlah
3.799 3.734 3.743
Total
2024
Laporan Keberlanjutan 45
Sustainability Report
Page 46
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Komposisi Karyawan Berdasarkan Tingkat Pendidikan
Employee Composition by Education Level
Tingkat Pendidikan
2024 2023 2022
Education Level
Doktor (S3)
37 32 29
Doctorate
Master (S2)
293 278 233
Masters
Strata 1 (S1)
1.123 1.102 1.100
Bachelors
Diploma 2.151 2.088 1.967
SMA dan Sederajat
182 216* 396
High School and Equivalent
di Bawah SMA
13 18* 18
Below High School
Jumlah
3.799 3.734 3.743
Total
Keterangan | Notes:
*Penyajian kembali informasi (restatement). [2-4]
*Restatement of information.
Komposisi Karyawan Berdasarkan Jenis Kelamin dan Jabatan [405-1][S-01]
Employee Composition by Gender and Position Level
2024
Laki-laki Perempuan
Tingkat Jabatan
Male Female 2023 2022
Position Level
Jumlah Jumlah
% %
Total Total
Entry-level 775 77,97 2.179 77,68 2.536 2.580
Mid-level 161 16,20 519 18,50 676 663
Senior-level 56 5,63 99 3,53 155 152
Executive-level 2 0,20 8 0,29 10 10
Jumlah 994 100,00 2.805 100,00
3.734 3.743
Total 3.799
Komposisi Karyawan Berdasarkan Jenis Kelamin dan Kelompok Usia (Tahun) [405-1][S-02]
Employee Composition by Gender and Age Group (Years)
2024
Kelompok Usia
(Tahun) Entry-level Mid-level Senior-level Executive-level [G-01]
2023 2022
Age Group
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
(Years)
Male Female Male Female Male Female Male Female
18-24 68 252 3 2 0 0 0 0 166 363
25-34 345 1.023 72 115 7 9 0 0 1.606 1.671
35-44 193 630 62 235 27 37 0 1 1.203 1.089
45-54 114 226 23 166 22 49 2 6 617 523
>55 55 48 1 1 0 4 0 1 142 96
Jumlah
775 2.179 161 519 56 99 2 8 3.734 3.743
Total
46 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
2024
Laporan Keberlanjutan 47
Sustainability Report
Page 48
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Kinerja Ekonomi
Economic Performance
48 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
Mitra bagi Kesehatan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Berkelanjutan
A Partner for Sustainable
Health
Prodia menyediakan dan menjaga mutu layanan
diagnostik terbaik bagi pelanggan/pengunjung
untuk menciptakan excellent customer journey.
Prodia delivers and maintains the highest quality
diagnostic services for customers/visitors to create
an excellent customer journey.
2024
Laporan Keberlanjutan 49
Sustainability Report
Page 50
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Membangun Layanan Unggul
Kesehatan Berkelanjutan
Building Sustainable Excellent Healthcare Services
Prodia merealisasikan target dalam Rencana Kerja dan Prodia has achieved the targets set in the 2024 Company
Anggaran Perseroan (RKAP) 2024. Pencapaian tersebut Work Plan and Budget (RKAP). This achievement is the
hasil dari peningkatan layanan dan pelibatan dengan outcome from service improvements and engagement with
seluruh pemangku kepentingan, khususnya pelanggan/ all stakeholders, especially customers/visitors.
pengunjung.
Perbandingan Target dengan Realisasi Kinerja 2024 [F.2][F.3]
Comparison of Performance Targets with 2024 Results
2024 2025
Uraian Satuan
Description Unit Realisasi
Target Target
Realization
Kinerja Finansial
Financial Performance
Pendapatan Bersih
2.454,28 2.252,19 2.395,74
Net Revenue Rp Miliar
Laba Bersih Billion Rp
357,86 270,04 289,61
Net Profit
Kinerja Produksi
Production Performance
Jumlah Kunjungan Juta Orang
2,93 2,77 2,84
Number of Visits Million People
Indeks Kepuasan Pelanggan Skala 1-100%
85 86,40 85
Customer Satisfaction Index 1-100% Scale
Dalam investasi berkelanjutan, Prodia menyiapkan belanja In term of sustainable investment, a capital expenditure
modal (capex) sebesar Rp250 miliar dengan realisasi (capex) of Rp250 billion was allocated in 2024, with a
pada tahun 2024 sebesar Rp175 miliar atau 70,2% dari realization of Rp175 billion or 70.2% of the target. The budget
target. Anggaran tersebut digunakan untuk pemeliharaan was allocated as follows: Rp27.8 billion (16%) for building
bangunan sebesar Rp27,8 miliar (16%), pengembangan IT maintenance, Rp66.9 billion (38%) for IT development, and
mencapai Rp66,9 miliar (38%), dan pembelanjaan aset lain Rp80.5 billion (46%) for other asset expenditures.
mencapai Rp80,5 miliar (46%).
Saat ini, Perseroan tengah mempersiapkan model bisnis The Company is currently preparing a new business model
baru di sejumlah cabang klinik yang dimiliki. Melalui across several of its clinic branches. Through these clinics,
klinik tersebut, Prodia akan melakukan segmentasi dan Prodia will segment and categorize the market based on
kategorisasi pasar berdasarkan ciri khas di tiap daerah. the unique characteristics of each region. With more clinics
Dengan hadirnya lebih banyak klinik, pelanggan/pengunjung available, customers/visitors will find it easier to access
akan mudah mendapatkan layanan yang disediakan oleh services provided by Prodia Clinics and Prodia Clinical
Klinik Prodia dan Laboratorium Klinik Prodia, berdasarkan Laboratories, tailored to varying customer needs.
kebutuhan pelanggan yang berlainan.
50 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Nilai Ekonomi Langsung Diperoleh dan Didistribusikan [201-1][201-4]
Direct Economic Value Generated and Distributed
Pencapaian kinerja positif tahun 2024 mampu menjaga The positive performance achievements in 2024 have
Nilai Ekonomi yang Diperoleh. Prodia membukukan successfully maintained the Generated Economic Value. In
Pendapatan Usaha sebesar Rp2.252,19 miliar pada tahun 2024, Operating Revenue was recorded at Rp2,252.19 billion,
2024, tumbuh 1,34% dari tahun 2023 sebesar Rp2.222,47 growing 1.34% from 2023’s Rp2,222.47 billion and achieved
miliar, dan mencapai 91,77% dari target Rp2.454,28 miliar. 91.77% of the target of Rp2,454.28 billion. All revenue was
Seluruh pendapatan berasal dari produk serta layanan derived from products and services for customers/visitors,
kepada pelanggan/pengunjung, dan tidak ada bantuan with no significant financial assistance from the government.
finansial dari pemerintah yang signifikan. Laba Usaha Operating Profit reached Rp270.04 billion, growing 4.13%
mencapai Rp270,04 miliar, tumbuh 4,13% dari tahun 2023 from 2023’s Rp259.32 billion and achieved 75.46% of the
sebesar Rp259,32 miliar, dan mencapai 75,46% dari target target of Rp357.86 billion.
Rp357,86 miliar.
Nilai Ekonomi Dihasilkan dan Didistribusikan (Rp Miliar) [201-1]
Economic Value Generated and Distributed (Billion Rp)
Uraian
2024 2023 2022
Description
Pendapatan Usaha
2.252,19 2.222,47 2.181,64
Operating Revenue
Nilai Ekonomi Didistribusikan
Economic Value Distributed
Remunerasi dan Tunjangan Karyawan
389,82 404,27 374,73
Employee Remuneration and Benefits
Dividen bagi Pemegang Saham
155,59 222,99 372,97
Dividends to Shareholders
Pembayaran Pajak kepada Pemerintah
67,47 105,66 131,87
Expenditure for Government
Pengeluaran untuk Masyarakat
1,27 1,70 1,27
Expenditure for Community
Jumlah Nilai Ekonomi Didistribusikan
614,15 734,62 880,84
Total Economic Value Distributed
Nilai Ekonomi Ditahan (Jumlah Ekonomi Dihasilkan – Jumlah Nilai Ekonomi Didistribusikan)
Economic Value Retained (Total Economy Generated – Total Economic Value Distributed)
Jumlah Nilai Ekonomi Ditahan
1.638,05 1.487,85 1.300,80
Total Economic Value Retained
Keterangan | Note:
Data merupakan kinerja keuangan konsolidasian.
Data represents consolidated financial performance.
2024
Laporan Keberlanjutan 51
Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Implikasi Perubahan Iklim terhadap Finansial [201-2]
Financial Implications due to Climate Change
Perubahan iklim yang ditandai cuaca ekstrem memberikan Climate change, marked by extreme weather conditions,
pengaruh pada finansial Perseroan. Cuaca ekstrem can have financial implications for the Company. Extreme
dapat meningkatkan risiko pada rantai pasok, kegiatan weather can increase risks in the supply chain, operational
operasional, dan ketersediaan sumber daya sehingga activities, and resource availability, impacting production
berpengaruh pada gangguan produksi, pengangkutan, disruptions, transportation, equipment availability, storage,
ketersediaan peralatan, serta penyimpanan dan masa and the lifespan of materials needed for laboratory and clinic
pemakaian material untuk kebutuhan laboratorium maupun operations.
klinik.
Di sisi lain, Prodia mencermati perubahan iklim juga dapat On the other hand, climate change can also create
membuka peluang bagi pengembangan bisnis karena opportunities for business development, as it may increase
berpotensi meningkatkan kebutuhan masyarakat terhadap public demand for diagnostic healthcare services. However,
layanan kesehatan diagnostik. Namun demikian, kami as yet Prodia has not mapped the potential losses or
belum melakukan pemetaan potensi kerugian maupun gains resulting from climate change, including risks and
keuntungan akibat perubahan iklim, baik secara risiko opportunities, in relation to the organization’s financial
maupun peluang dalam melakukan kegiatan usaha activities.
terhadap finansial Perseroan.
Terus Menjaga
Kepercayaan Pelanggan
Maintaining Customer Trust
Prodia merupakan pemimpin pasar industri laboratorium Prodia is the market leader in Indonesia’s clinical laboratory
klinik di Indonesia. Prodia mempertahankan posisi industry, maintaining a leading position in market share based
terdepan dalam hal pangsa pasar berdasarkan tingkat on revenue levels. We continue to uphold customer trust and
pendapatan. Kami terus menjaga kepercayaan pelanggan strengthen our position in the industry through professionalism,
dan memperkuat posisi kami dalam industri ini melalui resilience, and teamwork.
penerapan sikap yang profesional, tangguh, dan kompak.
Perseroan juga menolak persaingan usaha yang tidak sehat We disavow unhealthy business competition and anti-
dan perilaku anti-kompetitif, termasuk monopoli maupun competitive practices, including monopolies and oligopolies,
oligopoli, yang dibuktikan dengan tidak adanya sanksi dari evidenced by the absence of sanctions from regulators or
regulator maupun pihak lainnya sepanjang tahun 2024. other parties throughout 2024. [206-1]
[206-1]
52 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Inovasi Berkelanjutan, Pengembangan Produk,
dan Transformasi Digital [F.26]
Continuous Innovation, Product Development, and Digital Transformation
Kami berinovasi untuk
mengembangkan
teknologi Next Generation
Laboratory untuk menjadi
Next Generation Healthcare
Provider terkemuka di
Indonesia.
We innovate to develop Next Generation
Laboratory technology, aiming to become the
leading Next Generation Healthcare Provider in
Indonesia.
Prodia memiliki kegiatan ilmiah bertajuk Prodia Scientific Day In support of scientific temper, the Prodia Scientific Day has
yang sudah berlangsung delapan tahun. Prodia Scientific now been organized for eight consecutive years. In 2024, the
Day tahun 2024 dihadiri oleh lebih dari 100 peserta dengan event was attended by more than 100 participants under the
tema “Advanced Precision Medicine for Complex Disease”. theme “Advanced Precision Medicine for Complex Diseases.”
Kegiatan ini berfungsi sebagai wadah bagi masyarakat ilmiah This event serves as a platform for the scientific community,
(scientific society) seperti profesor, scientist, karyawan, serta including professors, scientists, employees, and doctors, to
dokter untuk mendapatkan pembaruan informasi dan inspirasi gain updated information and inspiration on advancements
seputar perkembangan pengobatan presisi yang merupakan in precision medicine. Precision medicine is an innovative
pendekatan inovatif yang memanfaatkan informasi genetik, approach that uses genetic, environmental, and lifestyle
lingkungan, serta hidup seseorang untuk mendiagnosis, information to diagnose, treat, and prevent complex diseases
merawat dan mencegah penyakit kompleks seperti kanker, such as cancer, heart disease, and genetic disorders.
penyakit jantung, dan gangguan genetik.
Pada tahun 2024, Prodia menghadirkan alat Liquid In 2024, Prodia introduced the Liquid Chromatography-
Chromatography-Quadrupole Time of Flight (LC- Quadrupole Time of Flight (LC-QTOF) tool to deliver precision
QTOF) untuk memberikan layanan berbasis precision medicine-based services to customers. LC-QTOF tool is
medicine kepada pelanggan/pengunjung. Alat LC-QTOF a high-resolution mass spectrometry instrument that can
merupakan salah satu alat mass spectrometry beresolusi analyze patient samples more efficiently, requiring only a
tinggi yang dapat memeriksa sampel pasien lebih small amount of sample to produce comprehensive results.
efisien, karena hanya memerlukan jumlah sampel sedikit Further, the latest generation of Inductively Coupled Plasma
untuk hasil komprehensif. Prodia juga menghadirkan Mass Spectrometry (ICP-MS) was also introduced as part of
alat Inductively Coupled Plasma Mass Spectrometry (ICP- instrument renewal, service acceleration, and the development
MS) generasi terbaru sebagai peremajaan instrumen dan of new ionomics-based tests.
percepatan layanan, serta peningkatan inovasi tes baru
berbasis ionomics.
2024
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Kami memiliki berbagai mekanisme yang mendukung We have various mechanisms that support continuous
inovasi berkelanjutan yang dinilai oleh tim kompeten. innovation, evaluated by a competent team. The
Proses penilaian dilakukan secara bertahap, meliputi assessment process is carried out in stages, including
pengumpulan, seleksi, evaluasi, implementasi, hingga collection, selection, evaluation, implementation, and
pasca-implementasi. Berikut adalah beberapa kegiatan post-implementation. Below are some innovation-
pendukung inovasi yang dilakukan pada tahun 2024: supporting activities conducted in 2024:
• Inovasi produk dan layanan yang diusulkan oleh • Product and service innovations proposed by
karyawan melalui mekanisme yang dikelola oleh employees through mechanisms managed by the
Bagian Integrated Management System (IMS) serta Integrated Management System (IMS) Department
melalui jalur Human Capital. Setiap karyawan dapat and Human Capital Division. Every employee can
menyampaikan ide inovasi mereka melalui berbagai submit their innovation ideas through multiple
saluran, termasuk “Prodia Ber-Ide,” crowdsourcing channels, including “Prodia Ber-Ide”, thematic
ide tematik, serta Kaizen dan Continuous idea crowdsourcing, and Kaizen and Continuous
Improvement (Conim). Improvement (Conim).
• Program Kaizen merupakan wadah untuk • The Kaizen program is a platform for collecting
mengumpulkan ide perbaikan secara kualitatif yang qualitative improvement ideas, held three times
dilaksanakan tiga kali dalam setahun, sementara a year, while Conim is a crowdsourcing platform
Conim adalah platform crowdsourcing untuk for thematic ideas and continuous improvement.
ide tematik dan pengembangan berkelanjutan In 2024, a total of 2,556 innovation proposals
(continuous improvement). Pada tahun 2024, tercatat were generated through the Conim program and
sebanyak 2.556 usulan inovasi yang dihasilkan 5,959 proposals through the Kaizen program,
melalui program Conim dan 5.959 usulan melalui which focuses on sustainable improvements.
program Kaizen, yang berfokus pada perbaikan
berkesinambungan.
• Pelaksanaan Prodia On Boarding Program (POP Up) • The implementation of Prodia On Boarding Program
diberikan untuk memfasilitasi karyawan baru dalam (POP Up) is given to facilitate new employees
beradaptasi dengan lingkungan dan pekerjaan in adapting to their new environment and work.
barunya.
• Program Prodia on Promote (POP IN) diikuti oleh • Prodia on Promote (POP IN) Program, participated in
karyawan yang dipromosikan ke tingkat supervisor by employees promoted to supervisor level and above,
ke atas, dengan fokus pada pengembangan karier focusing on career development and managerial-level
dan inovasi di tingkat manajerial. innovation.
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
U by Prodia: U mencerminkan
U by
Prodia “You” (konsumen) dan “Unique”, yang
menekankan solusi yang disesuaikan
dengan kebutuhan individu.
U by Prodia: “U” represents “You” (the consumer)
and “Unique,” emphasizing solutions tailored to
individual needs.
Prodia memperkenalkan berbagai inovasi di bidang teknologi Prodia has introduced various technological innovations
melalui aplikasi U by Prodia yang dikembangkan oleh anak through the U by Prodia application, developed by our
perusahaan kami, yaitu PT Prodia Digital Indonesia (PRDI). subsidiary, PT Prodia Digital Indonesia (PRDI). This digital
Layanan digital ini berbasis teknologi dan ilmu sains (life service is based on technology and life sciences. Two main
science). Dua fitur utama yang diperkenalkan adalah Smart features introduced are Smart Report 2.0 and Health Plan.
Report 2.0 dan Health Plan.
Smart Report 2.0 memberikan nilai tambah bagi pelanggan Smart Report 2.0 adds value for customers by providing
dengan menyajikan hasil tes kesehatan yang lengkap, disertai comprehensive health test results along with personalized
dengan rekomendasi personal yang disesuaikan dengan profil recommendations tailored to each individual’s health profile.
kesehatan masing-masing individu. Adapun fitur Health Plan Meanwhile, the Health Plan feature offers more personalized
menyajikan solusi kesehatan yang lebih terpersonalisasi health solutions for users by providing meal plans and exercise
untuk setiap pengguna melalui penyediaan meal plan dan plans designed by certified nutritionists and personal trainers.
exercise plan yang dirancang oleh ahli gizi bersertifikat dan This feature also allows users to continuously monitor their
pelatih pribadi. Fitur ini juga memungkinkan pengguna untuk health progress anytime and anywhere.
memantau progres kesehatan mereka secara berkelanjutan
kapan saja dan di mana saja.
Kami berkomitmen untuk terus menghadirkan inovasi We are committed to continuously innovating by leveraging
dengan memanfaatkan teknologi dan ilmu pengetahuan guna technology and scientific advancements to strengthen our
memperkuat posisi sebagai “Your Personal Health & Wellness position as “Your Personal Health & Wellness Companion”
Companion” dengan menghadirkan fitur ‘Health Plan’ dan fitur by introducing features such as Health Plan and others like
lainnya seperti ‘Diabetes Care’. ‘Diabetes Care’.
Penggunaan Webportal Webportal Usage
Pada tahun 2024, Prodia juga mengarahkan perhatian pada In 2024, Prodia has also directed its attention to strengthening
penguatan penggunaan webportal sebagai platform untuk the use of webportal as a platform to support B2B cooperation,
mendukung kerja sama B2B, baik dengan korporasi, rumah both with corporations, hospitals, and insurance companies.
sakit, maupun perusahaan asuransi. Penggunaan teknologi The use of digital technology is in line with the Company’s
digital ini sejalan dengan komitmen keberlanjutan Perseroan sustainability commitment through the reduction of cost and
melalui pengurangan biaya dan penggunaan kertas melalui paper usage through the implementation of paperless system,
penerapan sistem paperless, serta operasional kendaraan as well as the operation of vehicles used for the distribution
yang digunakan untuk distribusi hasil pemeriksaan. Inisiatif of examination results. This initiative also aims to improve
ini juga bertujuan untuk meningkatkan kecepatan alur kerja, workflow speed, service accuracy, and operational efficiency.
akurasi layanan, dan efisiensi operasional.
Informasi lengkap mengenai PRDI dan U by Prodia dapat diakses di prodiadigital.com.
Complete information about PRDI and U by Prodia can be accessed at prodiadigital.com.
2024
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Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Produk/Jasa yang Ditarik Kembali dan
Survei Kepuasan Pelanggan [F.29][F.30]
Product/Service Recalls and Customer Satisfaction Surveys
Sepanjang tahun 2024, tidak ada produk/jasa maupun During 2024, no Prodia products, services, or offerings were
layanan Prodia yang dihentikan atau ditarik kembali atas discontinued or recalled at the request of authorities. Instead,
permintaan pihak berwenang. Sebaliknya, kami melakukan we conducted surveys to assess customer satisfaction levels.
survei untuk mengetahui tingkat kepuasan pelanggan.
Hasil Evaluasi Kepuasan Pelanggan
Result of Customers Satisfaction Evaluation
Realisasi
Uraian Satuan Target
Realization
Description Unit
2024 2024 2023 2022
Indeks Kepuasan Pelanggan
>85% 86,40* 93,11 96,22
Customer Satisfaction Index (CSI)
Net Promoter Score (NPS) Skala 1-100% >65% 65,00 70,89 87,28
1-100% Scale
Customer Retention Rate (CRR) 50-59% 57,80 57,00 55,67
Customer Satisfaction Score (CSAT) 90% 92,2% N/A N/A
Keterangan | Notes:
*Terdapat perubahan metode dan pertanyaan survei sesuai dengan strategi Perseroan yang baru.
*There were changes in survey methods and questions in accordance with the Company’s new strategy.
Dalam kesempatan yang sama, Prodia juga meraih On the same occasion, Prodia also won the 2024 Service
Service Quality Award (SQA) 2024 dalam kategori Clinical Quality Award (SQA) in the Clinical Laboratory category.
Laboratory. Prodia dianugerahi predikat Diamond dengan Prodia was awarded the Diamond title with a Service
Service Quality Index 4,2707 poin. Penentuan penghargaan Quality Index of 4.2707 points. The 2023 SQA award was
SQA 2023 dilakukan berdasarkan survei Service Quality determined based on the Service Quality Index (SQI) survey
Index (SQI) oleh tim Care Service Quality Monitoring. Survei by the Care Service Quality Monitoring team. The survey
tersebut memotret persepsi pelanggan terhadap kualitas captures customer perceptions of the quality of service they
layanan yang mereka terima dan rasakan. Survei dilakukan receive and feel. The survey was conducted in four basic
di empat kota besar yaitu, Jakarta, Surabaya, Semarang, cities, namely, Jakarta, Surabaya, Semarang, and Medan.
dan Medan. Aspek penilaian berdasarkan Perceived Service The assessment aspect is based on Perceived Service
Quality dan Perceived Service Value. Quality and Perceived Service Value.
Penanganan Keluhan Pelanggan
Customer Complaint Handling
Untuk menjaga kepuasan pelanggan, kami menerima To maintain customer satisfaction, we receive and resolve
dan menyelesaikan pengaduan yang disampaikan oleh complaints submitted by customers. The handling mechanism
pelanggan. Mekanisme penanganan dilakukan melalui 4 consists of four stages, namely:
tahap, yaitu:
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Mekanisme Penyelesaian Pengaduan Pelanggan
Customer Complaint Resolution Mechanism
PENERIMAAN LAPORAN VERIFIKASI LAPORAN PROSES PENYELESAIAN SOLUSI
REPORT RECEIPT REPORT VERIFICATION SETTLEMENT PROCESS SOLUTION
Prodia menerima Pengaduan yang masuk Melakukan penelusuran, Pelanggan dihubungi
pengaduan pelanggan dari diverifikasi dengan pencarian akar masalah, untuk penyampaian
berbagai channel layanan, melakukan: dan solusi penyelesaian. solusi atas pengaduan.
antara lain: • Pengecekan data Jika dibutuhkan, Jika penyelesaian
Prodia receives customer pelanggan melakukan evaluasi dan pengaduan
complaints from various perbaikan prosedur/alur. membutuhkan waktu,
• Pengecekan data maka diinformasikan
service channels, including: pelapor Conducting tracing, finding
root cause, and resolution waktu tunggu dan akan
• Kontak Prodia • Pengecekan kronologi solutions. If needed, dihubungi kembali.
kejadian conducting evaluation The customer is contacted
WhatsApp:
0855 1500 830 and improvement of to provide a solution to the
Incoming complaints are
procedures/flows. complaint. If the resolution
Telegram: @prodia.id verified by:
requires additional time,
Facebook:
HealthyLife Prodia
• Checking customer the waiting period will
data be communicated, and
X: @prodia_lab the customer will be
• Checking reporter data contacted again.
Phone: 1500 830
• Checking chronology of
Email: info@prodia.co.id events
• Google Review
• Laporan ke
Cabang Prodia
Report to Prodia Branch
• Survei kepuasan
pelanggan
Customer satisfaction
survey
Selama tahun 2024, Prodia menerima 1.180.494 pengaduan During 2024, Prodia received 1,180,494 complaints from
dari pelanggan, dengan total 1.180.468 (99,99%) pengaduan customers, with a total of 1,180,468 (99.99%) complaints
telah diselesaikan. Adapun 26 pengaduan masih dalam proses resolved. The 26 complaints are still in the process of being
penyelesaian per 31 Desember 2024 dan ditargetkan untuk resolved as of December 31, 2024 and are targeted to be
diselesaikan pada awal tahun 2025. resolved at the beginning of 2025.
Jumlah Pengaduan yang Diterima Tahun 2024
Number of Complaints Received in 2024
Pengaduan yang Diterima Pengaduan yang Diselesaikan
Kategori Pengaduan Complaints Received Complaints Resolved
Complaint Category Jumlah Jumlah
% %
Total Total
Keluhan
7.931 0,67 7.923 0,67
Complaints
Informasi
979.498 82,97 979.481 82,97
Information
Permintaan
82.594 7,00 82.594 7,00
Requests
Saran dan Masukan
625 0,05 624 0,05
Suggestions and Feedback
Lain-lain
109.846 9,31 109.846 9,31
Others
Jumlah
1.180.494 100,00 1.180.468 100,00
Total
2024
Laporan Keberlanjutan 57
Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Inisiatif Keberlanjutan untuk Memperluas Sustainability Initiatives to Expand Market Share
Pangsa Pasar dan Menjaga Pelanggan and Retain Customers
Sejalan dengan Sustainability Blueprint 2024-2030, kami In line with the Sustainability Blueprint 2024-2030, we are
melakukan inisiatif keberlanjutan yang akan memperluas implementing sustainability initiatives aimed at expanding
pangsa pasar dan memenuhi kebutuhan pelanggan/ market share and meeting the needs of customers/
pengunjung. Inisiatif yang dilaksanakan pada Fase I (2024- visitors. Initiatives carried out in Phase I (2024-2025) of the
2025) Peta Jalan Keberlanjutan: Sustainability Roadmap
1 2 3 4
Pengembangan Melakukan pemantauan Menginisiasi program Melakukan evaluasi
pelayanan yang lebih kualitas mutu operasional layanan kesehatan yang atas pelayanan kepada
nyaman dan optimal kinerja laboratorium dan khusus menyasar kelompok pelanggan/pengunjung
melalui peningkatan penunjang medis lainnya rentan (lanjut usia dan melalui peningkatan Indeks
cakupan layanan hingga melalui nilai pencapaian berkebutuhan khusus) Kepuasan Pelanggan,
menjangkau 85% kota program pemantapan hingga 80% dari jumlah Net Promoter Score
dan 25% kabupaten mutu internal dan cabang menetapkan tarif (NPS), serta Customer
di Indonesia; eksternal >98,5%; khusus untuk lansia dan Retention Rate (CRR); serta
Enhancing service penyandang disabilitas, menurunkan jumlah keluhan
Monitoring the quality of serta menyediakan fasilitas pelanggan/pengunjung
convenience and operational performance
optimization by expanding kesehatan FKTP BPJS; dan dengan respon maksimal
in laboratories and other dalam waktu 24 jam.
service coverage to reach medical support services, Launching healthcare
85% of cities and 25% of ensuring internal and programs targeting vulnerable Evaluating customer/visitor
regencies in Indonesia; external quality assurance groups (elderly and individuals services by improving the
program achievement with special needs), ensuring Customer Satisfaction Index,
exceeds 98.5%; 80% of branches provide Net Promoter Score (NPS),
special pricing for seniors and and Customer Retention
people with disabilities, as Rate (CRR) while reducing
well as offering BPJS FKTP customer/visitor complaints
healthcare facilities; and and ensuring a maximum
response time of 24 hours.
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Layanan Unggul oleh Sumber Daya
Manusia (SDM) Unggul
Excellent Service through Excellent Human Resources
Prodia mengelola sumber daya manusia (SDM) sesuai At Prodia, human resources (HR) are managed in accordance
dengan pedoman dalam Manual Sistem, yakni Manajemen with the guidelines outlined in the System Manual, specifically
Proses Pengelolaan SDM & Hubungan Industrial. Secara the Human Resource Management & Industrial Relations
holistik, Prodia menerapkan pendekatan Creating Leaders Process Management. Holistically, Prodia implements the
from Within, yang bertujuan untuk mengembangkan Creating Leaders from Within approach, which aims to
kepemimpinan dari dalam organisasi. Pendekatan ini develop leadership from within the organization. This approach
mencakup seluruh aspek pengelolaan SDM, mulai covers all aspects of HR management, including recruitment,
dari perekrutan, on-boarding, pengembangan karier, onboarding, career development, performance improvement,
peningkatan kinerja, hingga persiapan pensiun. and retirement preparation.
Prodia menyelenggarakan berbagai program pengelolaan Prodia implements various HR management programs,
SDM, seperti: such as:
• Prodia Career untuk perekrutan dan on-boarding • Prodia Career for recruiting and onboarding new
karyawan baru. employees.
• Prodia Resource Optimization Program (PROP) • Prodia Resource Optimization Program (PROP) and
dan Talent Acceleration Program (TAP) untuk Talent Acceleration Program (TAP) to develop employee
mengembangkan potensi talenta dan karier karyawan. talent and career potential.
• Prodia Employee Genomic Program (Wellness Program) • Prodia Employee Genomic Program (Wellness Program)
untuk mendukung kesehatan karyawan. to support employee health.
• Prodia Pre-Retirement Program untuk persiapan masa • Prodia Pre-Retirement Program to prepare employees for
pensiun karyawan Pelatihan ketenagakerjaan melalui retirement through Prodia Corporate University (ProU).
Prodia Corporate University (ProU).
2024
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Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Pelatihan dan Pengembangan Kemampuan Pekerja [F.22][404-1][404-2]
Employee Training and Skill Development
Prodia melaksanakan berbagai program pengembangan Prodia implements various HR development and management
dan pengelolaan SDM dengan mengutamakan prinsip programs based on the principles of equal opportunity and
kesetaraan kesempatan dan inklusivitas bagi seluruh inclusivity, ensuring all employees have fair access to high-
karyawan dengan memastikan tersedianya akses yang quality training programs. One of our key initiatives is the
sama terhadap program pelatihan yang berkualitas. Salah optimization of Prodia Corporate University (ProU) as a center
satu inisiatif utama kami adalah pengoptimalan Prodia for competency and knowledge development for all Prodia
Corporate University (ProU) sebagai pusat pengembangan employees. Moving forward, ProU will continue to evolve into a
kompetensi dan pengetahuan bagi seluruh insan Prodia. trusted center of excellence in learning, supporting healthcare
Ke depannya, ProU akan terus berkembang menjadi providers at all levels.
pusat unggulan pembelajaran yang terpercaya yang dapat
mendukung setiap individu dalam health care provider.
Kami telah menjalankan berbagai inisiatif untuk We have implemented various competency development
pengembangan kompetensi karyawan, antara lain: initiatives, including:
• Learning Program for Healthcare Workers • Learning Program for Healthcare Workers
Meliputi pelatihan untuk mitra Dokter dan perawat (Clinic This program includes training for partner doctors and
Development Program) yang terdiri dari workshop/webinar nurses through the Clinic Development Program, which
dengan berbagai topik untuk meningkatkan kemampuan consists of workshops and webinars on various topics
teknis profesional dalam lingkupnya masing-masing. aimed at enhancing professional technical skills. In 2024,
Sepanjang tahun 2024, telah dilaksanakan berbagai several training sessions have been conducted, including:
pelatihan, di antaranya: Pneumonia Management, Deep Pneumonia Management, Deep Dive into Dengue Vaccine,
Dive into Dengue Vaccine, Booster Infusion Workshop, Booster Infusion Workshop, Wound Care Management,
Wound Care Management, Empowering Patient Empowering Patient Care with Therapeutic Communication,
Care with Therapeutic Communication, Tatalaksana Emergency Treatment Management, Infection Prevention
Kegawatdaruratan, dan Pencegahan Pengendalian Infeksi, and Control, as well as in-depth material regarding the roles
serta pendalaman materi mengenai peran dan tanggung and responsibilities of doctors in clinics.
jawab dokter di klinik.
• Learning Program for Revenue Optimization • Learning Program for Revenue Optimization
Meliputi pelatihan untuk membekali kompetensi para Includes training to equip staff with competencies new
branch manager baru melalui program New Branch branch manager through the New Branch program
Manager Readiness; pelatihan untuk mendukung Readiness Manager; training to support Business &
pengembangan kompetensi tim Business & Marketing Marketing team competency development to increase the
untuk meningkatkan efektivitas penggunaan teknologi effectiveness of the use of technology digital in customer
digital dalam melakukan akuisisi dan retensi pelanggan acquisition and retention through the Marketing Series
melalui program Workshop Marketing Series; serta Workshop program; as well as engagement program that
program engagement yang melibatkan seluruh karyawan involves all employees to be actively involved as users and
untuk terlibat aktif menjadi pengguna sekaligus edukator educators Prodia inspection products and applications for
produk dan aplikasi pemeriksaan Prodia bagi masyarakat the public through the I Am Marketer program.
melalui program I Am Marketer.
• Learning Program for Leadership & Talent Forming • Learning Program for Leadership & Talent Forming
Mencakup pelatihan pembekalan kepemimpinan This initiative focuses on leadership training for supervisors
karyawan di level supervisor yang akan diproyeksikan projected to become managers through the Talent
menjadi manajer melalui Talent Acceleration Program Acceleration Program (TAP). The program includes
(TAP). Program tersebut merupakan serangkaian interactive discussion sessions with the Board of Directors
aktivitas pembelajaran yang memfasilitasi karyawan (Meet the Board), leadership skill development with mentors
dalam sesi diskusi bersama Direksi (Meet the Board), and buddies through Coaching & Feedback Loop Skill, and
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
pengembangan keterampilan kepemimpinan melalui assessment of leadership behaviors through Self-Disruptive
Coaching & Feedback Loop Skill bersama para mentor Leaders survey.
dan buddy, serta penilaian perilaku kepemimpinan
melalui survei Self-Disruptive Leaders.
• Regulation & Professional Certification • Regulation & Professional Certification
Pelatihan berfokus pada pengelolaan sertifikasi profesi dan This training program focuses on managing professional
sertifikasi terkait regulasi pemerintah. Pada tahun 2024, certifications and regulatory compliance. In 2024, ProU
ProU telah memberikan 5 sertifikasi profesi, 39 sertifikasi has provided 5 professional certifications, 39 government-
pemerintah, dan 2 sertifikasi peningkatan mutu. Pada mandated certifications, and 2 quality improvement
tahun 2024, ProU telah menyediakan program pendidikan certifications. In 2024, ProU has provided formal education
formal kepada 80 orang karyawan sebagai berikut: programs to 80 employees as follows:
• Diploma III Teknologi Laboratorium Medik kepada 16 • Diploma III Medical Laboratory Technology to 16 employees
karyawan (15 softloan, 1 beasiswa) di STIKES Nasional (15 softloan, 1 scholarship) at STIKES Nasional Surakarta
Surakarta • Diploma IV Medical Laboratory Technology to 55 employees
• Diploma IV Teknologi Laboratorium Medik kepada 55 (softloan) at STIKES Nasional Surakarta
karyawan (softloan) di STIKES Nasional Surakarta
• Master’s Degree in Management to 1 employee at University
• Strata 2 Manajemen kepada 1 karyawan di Universitas
of Indonesia
Indonesia
• Strata 3 Manajemen kepada 1 karyawan di Universitas • Strata 3 Management to 1 employee at University of
Indonesia Indonesia
• Strata 2 Digital Economy kepada 1 karyawan di • Strata 2 Digital Economy to 1 employee at Bina Nusantara
Universitas Bina Nusantara University
• Strata 2 Farmasi Klinik kepada 2 karyawan di • Bachelor of Clinical Pharmacy to 2 employees at Padjajaran
Universitas Padjajaran University
• Strata 3 Farmasi Klinik kepada 4 karyawan di
• Strata 3 Clinical Pharmacy to 4 employees at Padjajaran
Universitas Padjajaran
University
• Event & Employee Engagement • Event & Employee Engagement
Kegiatan yang mendorong komitmen Perseroan terhadap Activities that encourage the Company’s commitment
LST, antara lain ‘CEO Speech 2024’ yang mendukung to ESG include the ‘CEO Speech 2024’ which supports
penguatan tata kelola perusahaan serta ‘ESG Workshop strengthening corporate governance and the ‘ESG
2024’ bagi top level management yang secara khusus Workshop 2024’ for top level management which
menganalisis performa LST Perseroan saat ini maupun specifically analyzes the Company’s current and future ESG
di masa yang akan datang. Selain itu, dalam upaya performance. In addition, in an effort to support mental
mendukung kesehatan mental, Perseroan meluncurkan health, the Company launched the educational program
program edukasi ‘The Power of Emotional Resilience in ‘The Power of Emotional Resilience in the Workplace’ for all
The Workplace’ bagi seluruh karyawan serta memberikan employees and provided a forum for mental health services,
wadah layanan kesehatan mental yaitu rubrik ‘Insan namely the rubric ‘Prodia People Ask, Psychologists Answer’
Prodia Bertanya, Psikolog Menjawab’ yang secara which is regularly published through Prodia Employee
rutin dipublikasikan melalui Prodia Employee News News (anonymously). The Company also provides equal
(anonymously). Perseroan juga memberikan kesempatan opportunities for all employees to develop and contribute to
setara bagi semua karyawan untuk berkembang collective success, which is realized through the award and
dan berkontribusi pada kesuksesan bersama, yang recognition program, ‘Prodia Award’; consists of two main
diwujudkan melalui program penghargaan dan rekognisi, categories, namely Branch Award and Employee Award.
‘Prodia Award’; terdiri dari dua kategori utama yaitu
Branch Award dan Employee Award.
Selama tahun 2024, Prodia menyelenggarakan sekitar 477 During 2024, Prodia held around 477 trainings, consisting
pelatihan, terdiri dari pelatihan soft skill, hard skill, value, of soft skill, hard skill, value, certification, and digital course
sertifikasi, dan digital course. Total jam pelatihan mencapai training. The total training hours reached 120,923 hours, and
120.923 jam, dan jumlah karyawan yang menjadi peserta the number of employees who participated was 3,613 people
ada 3.613 orang atau 95% dari total karyawan. Dengan or 95% of the total employees. Thus, the average training
demikian rerata jam pelatihan per total karyawan mencapai hours per total employee reached 31.83 hours/person. [S-05]
31,83 jam/orang. [S-05]
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Jumlah Karyawan dan Jam Pelatihan Berdasarkan Gender
Total Employee and Training Hour Based on Gender
Jumlah Karyawan Jam Pelatihan
Number of Employee Training Hours
Tahun
Pria Wanita Jumlah Pria Wanita Jumlah
Year
Male Female Total Male Female Total
Total % Total % Total % Total % Total % Total %
2024 994 26,16 2.805 73,84 3.799 100,00 25.018 20,69 94.565 78,20 120.923 100,00
2023* 989 26,49 2.745 73,51 3.734 100,00 24.035 23,63 77.691 76,37 101.726 100,00
2022* 996 26,61 2.747 73,39 3.743 100,00 17.987 24,01 56.916 75,99 74.903 100,00
Rerata Jumlah Jam Pelatihan per Total Karyawan [S-05]
Average of Total Training Hours per Total Employees
Uraian Satuan
2024 2023* 2022*
Description Unit
Jumlah Jam Pelatihan Jam
120.923 101.791 74.903
Total Training Hours Hours
Jumlah Karyawan Orang
3.799 3.734 3.743
Total Employees People
Rerata Jam Pelatihan per Total Karyawan Jam/Orang
31,83 27,26 20,01
Average Training Hours per Total Employees Hours/Person
Keterangan | Notes:
*Penyajian kembali informasi (restatement) karena adanya perubahan cakupan perhitungan. [2-4]
*Restatement of information due to changes in the scope of calculation.
Inisiatif Keberlanjutan untuk Peningkatan Kompetensi Sustainability Initiatives for Competency Improvement
Sesuai Peta Jalan Keberlanjutan dalam Sustainability Blueprint In line with the Sustainability Roadmap outlined in the
2024-2030, kami melakukan inisiatif untuk peningkatan Sustainability Blueprint 2024-2030, we are implementing
kapasitas, kapabilitas, dan kompetensi karyawan. Beberapa initiatives to enhance the capacity, capability, and competency
inisiatif dilaksanakan pada Fase I (2024-2025) Peta Jalan of our employees. Several initiatives will be carried out during
Keberlanjutan: Phase I (2024-2025) of the Sustainability Roadmap, including:
• Menetapkan target 80% petugas tenaga kesehatan • Setting competency development targets, where 80%
Prodia (Nurse & Phlebotomist) memiliki jam belajar of healthcare personnel (Nurses & Phlebotomists) must
30 jam/tahun; 90% Dokter CS/Dokter Umum Prodia complete 30 hours of learning per year; 90% of CS Doctors/
mengikuti pelatihan; pelatihan bagi petugas dengan General Practitioners must attend training; and specialized
kompetensi khusus mendukung Prodia Home Service competency training for personnel supporting Prodia
(Mobile HR & Home Service Phlebotomist) dilaksanakan Home Service (Mobile HR & Home Service Phlebotomists)
minimal setiap satu kali setahun; will be conducted at least once a year;
• Memastikan analis laboratorium memiliki kompetensi yang • Ensuring laboratory analysts meet standard competencies,
sesuai standar. Inisiatif dijalankan dengan menetapkan where 100% of operations employees must complete
target 100% karyawan di bidang operasi memenuhi basic-level training as outlined in the Corporate Learning
pelatihan di tingkat dasar yang tersedia di Corporate Roadmap (CLR); 100% of Medical Laboratory Technologists
Learning Roadmap (CLR); 100% ahli teknologi laboratorium (ATLMs) must have an Associate Degree (DIII) in Medical
medik (ATLM) memiliki latar belakang pendidikan DIII TLM; Laboratory Technology; and each ATLM must achieve
dan pemenuhan 10 Sasaran Kinerja Pegawai (SKP) per 10 Employee Performance Targets (SKP) per year; and
tahun untuk setiap ATLM Prodia; serta
• Memberikan kesempatan bagi karyawan untuk melanjutkan • Providing opportunities for employees to continue
pendidikan melalui program seleksi beasiswa, soft loan, serta education through scholarship selection programs, soft
bantuan biaya penelitian. loans, as well as assistance with research costs.
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Pelatihan Persiapan Pensiun untuk Karyawan [404-2]
Pre-Retirement Training for Employees
Pada rentang tahun 2023-2027, diperkirakan terdapat Between 2023 and 2027, an estimated 17 Prodia employees
17 karyawan Prodia yang akan memasuki masa pensiun will reach retirement age (maximum 55 years old) or have
(maksimum 55 tahun) dan telah pensiun. Sesuai Peta already retired. In line with the Sustainability Roadmap, the
Jalan Keberlanjutan, Perseroan menyediakan program Company provides a pre-retirement preparation program
persiapan pensiun, yaitu Prodia Pre-Retirement sebagai called Prodia Pre-Retirement. This program is designed to
program untuk membantu Insan Prodia mempersiapkan help employees transition smoothly into retirement, starting
masa pensiun dengan baik, dimulai dari tiga tahun sebelum three years before their retirement date. It serves as both a
masa pensiun. Program ini merupakan bentuk dukungan support initiative to assist employees in preparing for their post-
Perseroan dalam memberikan fasilitas transisi karyawan career life and a token of appreciation for their contributions
menuju masa purnabakti, sekaligus penghargaan atas during their tenure.
kontribusi mereka selama bekerja.
Pembayaran Manfaat kepada Karyawan [201-3]
Employee Benefit Payments
Perseroan memastikan bahwa setiap karyawan Prodia yang Prodia ensures that every retiring employee receives their
akan pensiun mendapatkan hak-hak seperti pesangon rightful benefits, including severance pay, in accordance
sesuai dengan kebijakan peraturan yang berlaku. Prodia with applicable regulations. All employees are enrolled in
menyertakan karyawan dalam Program Jaminan Hari Tua the Old Age Security Program (JHT) and Pension Program
(JHT) dan Jaminan Pensiun (JP) dari BPJS Ketenagakerjaan. (JP) from BPJS Ketenagakerjaan (Indonesian Social Security
Iuran kepesertaan dibayarkan bersama oleh karyawan dan Administration for Employment). As for the percentage
Prodia sesuai Peraturan Pemerintah (PP) No. 84 Tahun 2013. of JHT contributions is 3.7% from the Company and 2%
Adapun persentase iuran JHT adalah 3,7% dari Perseroan from workers, while BPJS JP contributions are 2% of the
dan 2% dari pekerja, sementara iuran BPJS JP adalah 2% Company and 1% of workers. Management of membership
dari Perseroan dan 1% dari pekerja. Pengelolaan dana iuran fee funds and payment of benefits is the responsibility of
kepesertaan dan pembayaran manfaat menjadi tanggung BPJS Ketenagakerjaan, so this report was not submitted
jawab BPJS Ketenagakerjaan, sehingga Laporan ini tidak Fund Adequacy Ratio (RKD) information to fulfill obligations
menyampaikan informasi Rasio Kecukupan Dana (RKD) guna to participants and entitled parties.
memenuhi kewajiban kepada peserta dan pihak yang berhak.
Prodia juga memberikan program dana pensiun yang dikelola In addition, Prodia offers a pension fund program managed
oleh pihak ketiga. Program ini menjadi bagian dari strategi by a third party. This initiative is part of the strategy to foster
Perseroan dalam menciptakan hubungan kerja yang harmonis. a harmonious employment relationship. As a gesture of
Sebagai bentuk penghargaan atas pengalaman dan dedikasi appreciation for employees' experience and dedication,
yang telah diberikan selama masa kerja, kami juga memberikan opportunities are provided for retired employees to continue
kesempatan kepada para pekerja yang telah memasuki usia contributing based on the Company's needs.
pensiun untuk tetap berkontribusi sesuai dengan kebutuhan
Perseroan.
2024
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Kinerja Pengelolaan Lingkungan
Environmental Management Performance
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
Mitra untuk Indonesia
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Lestari Berkelanjutan
A Partner for
Sustainable Indonesia
Prodia melakukan penyusunan pedoman Sistem
Manajemen Lingkungan (SML) dan menargetkan
70% kantor cabang Kelas A, B, dan C menerapkan
prinsip dasar bangunan hijau (green building).
Prodia has developed Environmental Management
System (EMS) guidelines and set a target for 70%
of Class A, B, and C branch offices to adopt basic
green building principles.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Material Ramah Lingkungan
dan Rantai Pasok Berkelanjutan
Environmental-Friendly Materials and
Sustainable Supply Chain
Secara umum, bahan baku yang digunakan dalam In general, the raw materials used in operations consist of
operasional Prodia terdiri atas material untuk kegiatan medical and administrative materials. In alignment with
medis dan kegiatan pendukung, seperti administrasi. the Sustainability Blueprint 2024-2030, Prodia is gradually
Sejalan dengan penerapan Sustainability Blueprint 2024- implementing a sustainable supply chain by incorporating
2030, secara bertahap, kami menerapkan rantai pasok ESG principles into its procurement process. [3-3]
berkelanjutan dengan memperhatikan pengelolaan LST
dalam proses pengadaan barang/jasa. [3-3]
Material Ramah Lingkungan [F.5]
Environmental-Friendly Materials
Sepanjang tahun 2024, tidak ada penarikan/penggunaan During 2024, Prodia did not engage in product recalls or
kembali produk atau kemasan bekas pakai yang dilakukan reuse of packaging materials. Instead, all used packaging
oleh Prodia. Seluruh kemasan bekas pakai dari reagen, from reagents, chemicals, and other materials used in
bahan kimia, maupun material lain yang digunakan untuk medical laboratory examinations was collected and handed
proses pemeriksaan laboratorium medis dikumpulkan dan over to third parties for further processing.
diserahkan kepada pihak ketiga untuk dikelola lebih lanjut.
Di sisi lain, kami mulai menggunakan produk yang lebih Meanwhile, Prodia has started using more environmentally
ramah lingkungan, antara lain: [301-1][301-2][301-3] friendly products, including: [301-1][301-2][301-3]
• Penggunaan lampu LED (hemat energi) yang telah • Energy-efficient LED lighting, implemented in 54 out
diterapkan di 54 dari 80 cabang kelas A, B, dan C. of 80 Class A, B, and C branches.
• Pengaturan debit air bersih (hemat air), yang telah • Water-saving mechanisms, applied in 21.3% of Class
diterapkan di 21,3% cabang kelas A, B, dan C. A, B, and C branches.
• Penggunaan kertas daur ulang (pengurangan limbah) • Recycled paper usage, reducing paper consumption
yang berhasil mengurangi penggunaan kertas hingga 60%. by up to 60%.
• Penggunaan telo bag (pengurangan limbah), merupakan • Telo bags, biodegradable trash bin liners made from
plastik sampah untuk alas tempat sampah go green yang cassava-based materials, reducing plastic waste.
berbahan dasar singkong sehingga bersifat biodegradable.
Pada tahun 2024, Prodia juga telah mengeluarkan In 2024, an environmental budget of Rp345,803,601 was
anggaran biaya lingkungan sebesar Rp345.803.601 yang specifically allocated for waste management. [F.4]
digunakan untuk pengelolaan limbah. [F.4]
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Rantai Pasok dan Proporsi Pemasok Lokal [204-1]
Supply Chain and Local Supplier Proportion
Material yang dibutuhkan Prodia diperoleh dari pemasok, The materials required for business activities are sourced
sehingga rantai pasok merupakan inti bisnis Perseroan. from suppliers, making the supply chain a core aspect of the
Untuk pengelolaan rantai pasok, Prodia telah menyusun Company’s business. To manage the supply chain effectively,
Business Continuity Plan (BCP) Supply Chain sebagai a Business Continuity Plan (BCP) for Supply Chain has been
pedoman dalam mengamankan pasokan jika terdapat developed, which serves as a guideline for securing supply
kendala, termasuk akibat perubahan iklim seperti bencana in case of disruptions, including those caused by climate
alam. Langkah mitigasi yang dilakukan Tim BCP-Supply change, such as natural disasters. The mitigation measures
Chain ini tertuang dalam Satu Pedoman Khusus Perseroan. carried out by the BCP-Supply Chain Team are outlined in a
dedicated Company Guideline.
Kami berupaya melibatkan perusahaan lokal dalam rantai We strive to involve local companies in our supply chain as
pasok Perseroan sebagai mitra strategis. Perusahaan lokal strategic partners. A local company is defined as a legally
merupakan badan usaha berbadan hukum Indonesia dan established business entity in Indonesia that operates within
beroperasi di Indonesia. Sesuai dengan Sustainability the country. As part of the Sustainability Blueprint 2024-2030,
Blueprint 2024-2030, Prodia menargetkan kerja sama Prodia aims to collaborate with two local suppliers with a
dengan 2 pemasok lokal dengan nilai pengadaan sebesar procurement value of more than Rp10 million. In 2024, Prodia
>Rp10 juta. Pada tahun 2024, terdapat 966 pemasok, worked with 966 suppliers, comprising 7 foreign suppliers
terdiri dari 7 pemasok luar negeri dan 959 pemasok lokal and 959 local suppliers, with the total contract value for local
dengan nilai kontrak pengadaan barang/jasa pemasok suppliers reaching Rp573,452 million.
lokal mencapai Rp573.452 juta.
Untuk memastikan kendali lebih besar atas rantai pasok
dan meningkatkan komposisi tingkat komponen dalam
negeri (TKDN), pada tahun 2024, Prodia melakukan
akuisisi 39% saham PT Prodia Diagnostic Line (Proline)
selaku produsen alat kesehatan diagnostik in vitro.
To ensure greater control over the supply chain and increase the proportion of domestic
content (TKDN), in 2024, Prodia acquired a 39% stake in PT Prodia Diagnostic Line (Proline), a
manufacturer of in vitro diagnostic medical devices.
Asesmen Pemasok atas Pengelolaan Keberlanjutan [308-1][308-2]
Supplier Assessment for Sustainable Management
Komitmen Prodia membangun rantai pasok berkelanjutan Prodia’s commitment to building a sustainable supply
juga dilakukan dengan mendorong peningkatan kompetensi chain includes efforts to enhance supplier competencies
pemasok atas penerapan LST. Komitmen ini juga dibuktikan in implementing ESG principles. This commitment is also
dengan adanya Kebijakan Seleksi Pemasok atau Vendor. evidenced by the Supplier or Vendor Selection Policy. The
Secara berkala, Perseroan juga melakukan evaluasi atas Company regularly evaluates the effectiveness, efficiency,
efektivitas, efisiensi, serta kualitas dari pengadaan barang/ and quality of goods/services procurement by applying the
jasa dengan menerapkan Pedoman Seleksi & Penilaian Calon Supplier Selection & Assessment Guidelines.
Pemasok Barang & Jasa.
2024
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Kami menggunakan form Supplier Sustainability Questionnaire We use the Supplier Sustainability Questionnaire (SSQ) to
(SSQ) untuk melakukan skrining calon/mitra kerja berdasarkan screen potential partners based on ESG principles, ensuring
prinsip LST di antaranya adalah memastikan bahwa pemasok/ that suppliers, vendors, and other business partners are free
vendor maupun mitra kerja kami lainnya bebas dari praktik from corruption and bribery practices, do not employ child
korupsi dan/atau gratifikasi; bebas dari pekerja anak dan labor or forced labor, implement occupational health and
pekerja paksa; menjalankan pengelolaan kesehatan dan safety (OHS) management, respect human rights, and do
keselamatan kerja (K3); menghormati HAM; serta tidak not harm the environment. In 2024, Prodia assessed 27 new
merusak lingkungan. Pada tahun 2024, Prodia melakukan suppliers/vendors, all of whom met these ESG principles.
seleksi terhadap 27 pemasok/vendor baru dengan hasil telah
memenuhi prinsip LST tersebut.
Prodia memberikan kesempatan kepada cabang untuk Further, individual branches are allowed to procure goods/
melakukan pengadaan barang/jasa secara langsung services directly from local suppliers in their respective regions,
kepada pemasok lokal yang berada di sekitar wilayahnya, provided that procurement objects comply with Company
dengan syarat objek pengadaan telah sesuai dengan regulations. This initiative aims to support local economic
ketentuan Perseroan. Proses ini dilakukan untuk mendukung empowerment, strengthen relationships with local suppliers,
pemberdayaan ekonomi lokal, memperkuat hubungan dengan and improve logistics efficiency.
pemasok lokal, dan meningkatkan efisiensi logistik.
Inisiatif Keberlanjutan pada Rantai Pasok Sustainability Initiatives in the Supply Chain
Perseroan melakukan sejumlah inisiatif untuk memperkuat Prodia has implemented several initiatives to strengthen
penerapan rantai pasok sesuai Sustainability Report 2024- supply chain sustainability in alignment with its 2024-2030
2030. Inisiatif-inisiatif yang dilaksanakan pada Fase I (2024- Sustainability Report. The Phase I (2024-2025) Sustainability
2025) Peta Jalan Keberlanjutan, antara lain: Roadmap initiatives include:
• Menyusun kebijakan dan prosedur pengadaan sesuai • Developing procurement policies and procedures based
prinsip keberlanjutan; on sustainability principles;
• Mengawasi rantai pasokan setiap 1 tahun sekali untuk • Conducting annual supply chain audits for business
mitra kerja dengan nilai portofolio >60% atau berisiko partners with a portfolio value exceeding 60% or classified
tinggi. Untuk pemasok dengan produk yang memiliki as high-risk. Suppliers of high-risk impact products must
dampak risiko tinggi harus memiliki sertifikasi ISO 14001 hold ISO 14001 Environmental Management System or
Sistem Manajemen Lingkungan atau ISO 45001 Sistem ISO 45001 Occupational Health and Safety Management
Manajemen K3; System certifications;
• Melakukan sosialisasi terhadap 40% pemasok, vendor, • Conducting socialization programs for 40% of suppliers,
prinsipal, dan mitra kerja; serta menargetkan 15% vendors, principals, and business partners while targeting
pemasok, vendor, prinsipal, dan mitra kerja untuk memiliki 15% of them to adopt and implement sustainability
dan menerapkan kebijakan keberlanjutan; dan policies; and
• Mendorong pelibatan dengan minimal dua pemasok lokal • Encouraging engagement with at least two local suppliers
untuk masing-masing wilayah operasi cabang. in each branch’s operational region.
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Pemetaan Risiko Iklim
Climate Risk Mapping
Perseroan mengidentifikasi dan menganalisis dampak The Company identifies and analyzes the actual and potential
aktual dan potensial dari risiko dan peluang iklim pada impacts of climate risks and opportunities on operational
kegiatan operasional, strategi bisnis, perencanaan activities, business strategies, financial planning, as well
keuangan, serta pada aspek-aspek lainnya yang as on other aspects that are material. The management of
bersifat material. Pengelolaan risiko dan peluang iklim climate risks and opportunities refers to the Sustainability
mengacu pada Sustainability Blueprint. Perseroan akan Blueprint. The Company will continue mapping these risks
melanjutkan pemetaan risiko dan peluang ini dengan and opportunities by considering various climate scenarios.
mempertimbangkan berbagai skenario iklim.
Risiko Iklim
Climate Risks
Dampak Risiko yang
Jenis Risiko Mitigasi Risiko yang Dilakukan
Ditimbulkan
Risk Type Risk Mitigation Implemented
Impact of Risks Incurred
Risiko Fisik
Physical Risks
Bencana Alam (Banjir, Berpotensi menyebabkan • Memastikan bahwa infrastruktur dan fasilitas laboratorium
Kekeringan, Cuaca Ekstrim). penutupan sementara atau dibangun dengan mempertimbangkan ketahanan terhadap
Natural Disasters (Flood, Drought, biaya perbaikan aset tetap. perubahan iklim.
Extreme Weather). Potentially lead to temporary • Mengintegrasikan prinsip-prinsip dasar bangunan yang lebih
closure or repair costs of fixed ramah lingkungan.
assets. • Melakukan pemeliharaan dan perencanaan darurat yang adaptif
untuk menghadapi kemungkinan bencana alam terhadap semua
aset tetap.
• Ensuring that laboratory infrastructure and facilities are built with
consideration for climate change resilience.
• Integrating fundamental principles of environmentally friendly building
design.
• Conducting adaptive maintenance and emergency planning to
address potential natural disasters affecting all fixed assets.
Risiko Bisnis
Business Risk
Peningkatan ketatnya persaingan • Menghambat • Mengutamakan pemilihan vendor berkualitas, memantau setiap
di sektor kesehatan. pertumbuhan bisnis. proyek renovasi atau pembangunan.
Increasing competition in the • Mengurangi kepuasan • Memastikan tersedianya fasilitas baru dan ramah lingkungan.
healthcare sector. pelanggan. • Meningkatkan tata kelola untuk memastikan kepatuhan.
• Memastikan mitigasi risiko iklim masuk dalam strategi mitigasi
Adaptasi dengan tuntutan pasar • Hinders business growth. risiko bisnis melalui Tim BCP Supply Chain dan BCP Rujukan Luar
atau regulasi lingkungan. • Reduces customer Negeri.
satisfaction. • Melakukan strategi ekspansi dan perbaikan sesuai kebutuhan
Adapting to market demands or
environmental regulations. pelanggan.
Keterlambatan dalam ekspansi • Prioritizing the selection of high-quality vendors and monitoring every
atau renovasi fasilitas. renovation or construction project.
Delays in facility expansion or • Ensuring the availability of new and environmentally friendly facilities.
renovation. • Enhancing governance to ensure compliance.
• Incorporating climate risk mitigation into business risk mitigation
strategies through the BCP Supply Chain Team and Overseas BCP
Referral.
• Implementing expansion and improvement strategies according to
customer needs.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Dampak Risiko yang
Jenis Risiko Mitigasi Risiko yang Dilakukan
Ditimbulkan
Risk Type Risk Mitigation Implemented
Impact of Risks Incurred
Risiko Keuangan
Financial Risk
Ketidakpastian kinerja keuangan Mempengaruhi nilai aset • Mitigasi risiko keuangan melalui sistem ERP untuk memantau dan
akibat perubahan iklim. tetap, arus kas, dan mengontrol keuangan.
Uncertainty in financial pendapatan. • Pengelolaan piutang yang ketat dengan sistem termin pembayaran
performance due to climate dan pembatasan kredit.
Affects the value of fixed • Melakukan penilaian risiko iklim dan bencana di setiap area jika
change. assets, cash flow, and akan membuka cabang.
Potensi gangguan operasional. revenue.
Potential operational disruptions. • Mitigating financial risks through an ERP system to monitor and
control finances.
Munculnya biaya tambahan
• Strictly managing receivables with a structured payment term system
akibat pemulihan bencana alam.
and credit limitations.
Additional costs arising from • Conducting climate and disaster risk assessments in each area
disaster recovery. before opening a new branch.
Inisiatif Keberlanjutan atas Pengurangan Dampak Sustainability Initiatives on Climate Change Impact
Perubahan Iklim Reduction
Prodia telah menyusun strategi untuk mencegah dan Prodia has developed strategies to prevent and reduce
mengurangi dampak perubahan iklim dalam Fase 1 (2024- the impact of climate change in Phase 1 (2024-2025) of
2025) Sustainability Blueprint, antara lain: Sustainability Blueprint, among others:
• Menyusun pedoman Sistem Manajemen Lingkungan • Developing Environmental Management System (EMS)
(SML); guidelines;
• Menetapkan Business Continuity Plan (BCP), termasuk • Establishing a Business Continuity Plan (BCP), including
mempertimbangkan risiko perubahan iklim; consideration of climate change risks;
• Menetapkan status profil risiko LST setiap bulan; • Setting a monthly ESG risk profile status;
• Memetakan inventarisasi emisi cakupan 1 dan 2 di Kantor • Mapping Scope 1 and 2 emissions inventory at the Head
Pusat (Prodia Tower) dan Kantor Cabang Denpasar; dan Office (Prodia Tower) and Denpasar Branch Office; and
• Mengintegrasikan prinsip dasar dan membuat pedoman • Integrating fundamental principles and creating measurement
pengukuran implementasi green building. guidelines for green building implementation.
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Pengelolaan Air dan Efluen
Water and Effluent Management
Prodia mengelola penggunaan air didukung fasilitas Prodia manages water usage with the support of proper
sanitasi yang baik, serta instalasi pengolahan air limbah sanitation facilities and a sewage treatment plant (STP).
(IPAL). Melalui pengelolaan air yang bertanggung jawab, Through responsible water management, we strive to reduce
Prodia berupaya untuk mengurangi risiko penyebaran the risk of infection spread and support greenhouse gas
infeksi, serta mendukung reduksi emisi GRK. [3-3] (GHG) emission reduction. [3-3]
Pemakaian Air [F.8][303-1][303-2]
Water Usage
Prodia memenuhi kebutuhan air dengan cara membeli dari Prodia fulfills its water needs by purchasing from the local
perusahaan air bersih/perusahaan daerah air minum (PDAM) water company/regional water company (PDAM) and/or
setempat dan/atau mengambil dari air tanah menggunakan extracting from groundwater using a pumping machine
mesin pompa sesuai perizinan dari pemerintah daerah in accordance with the license from the local government.
setempat. Kami tidak melakukan pengambilan air dari We do not collect water from water sources shared by the
sumber air yang digunakan bersama masyarakat. Selama community. During 2024, there were no complaints or reports
tahun 2024, tidak ada keluhan/pengaduan terganggunya of community water sources being disrupted due to water
sumber air yang digunakan masyarakat karena dugaan extraction.
pengambilan air oleh Prodia.
Prodia mewajibkan seluruh kantor cabang untuk melakukan Prodia requires all branch offices to conduct laboratory testing
pengujian laboratorium terhadap air bersih minimal satu on clean water at least once a year, following government-
kali dalam setahun, dengan mengacu pada standar baku mandated quality standards.
mutu yang ditetapkan oleh pemerintah.
Laporan ini belum menyertakan informasi menyeluruh atas This report does not yet provide comprehensive information
volume, debit, dan penarikan air, namun menyajikan informasi on water volume, flow rate, and withdrawal but includes
pemakaian air tawar di Kantor Pusat yang mencakup freshwater usage data from the Head Office, covering clinic
operasional klinik dan laboratorium, serta pemantauan and laboratory operations, as well as water usage monitoring
penggunaan air di Kantor Cabang Denpasar yang dimulai at the Denpasar Branch Office, which began in 2024. Water
pada tahun 2024. Kebutuhan air di Kantor Pusat diperoleh supply at the Head Office comes from PDAM with a flow
dari pasokan PDAM dengan debit air 0,42 liter/detik, dan rate of 0.42 liters per second, directly distributed through a
dialirkan ke sistem tangki untuk langsung digunakan sesuai tank system for immediate use without storage reserves. The
kebutuhan dan tidak ada yang disimpan sebagai cadangan. total water usage volume at the Head Office and Denpasar
Total volume pemakaian air di Kantor Pusat dan Kantor Branch Office in 2024 reached 13.54 megaliters, an increase
Cabang Denpasar pada tahun 2024 mencapai 13,54 of 2.50% from 2023, which recorded 13.21 megaliters. The
megaliter, bertambah 2,50% dari tahun 2023 sebesar 13,21 increase in water usage volume was due to the expanded
megaliter. Peningkatan volume pemakaian air disebabkan reporting scope, which now includes the Denpasar Branch
karena adanya penambahan cakupan perhitungan, yaitu Office in addition to the Head Office. [303-3]
Kantor Cabang Denpasar dari yang sebelumnya hanya
mencakup Kantor Pusat. [303-3]
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Volume Pemakaian Air (Megaliter)* [303-5][E-04]
Water Usage Volume (Megaliters)*
2024
Kantor Pusat Kantor Cabang Denpasar 2023 2022
Head Office Denpasar Branch Office
11,41 2,12
13,21 9,73
13,54
Keterangan | Notes:
*Data mencakup Kantor Pusat dan Kantor Cabang Denpasar untuk tahun 2024, dan hanya Kantor Pusat untuk tahun 2022 dan 2023.
*Data includes Head Office and Denpasar Branch Office for 2024, and only Head Office for 2022 and 2023.
Pengurangan Konsumsi Air
Water Consumption Reduction
Untuk mengatasi ancaman rawan air, Prodia telah To address the threat of water insecurity, Prodia has
mengimplementasikan prosedur untuk mengatur debit implemented a procedure to regulate water flow with the aim
air dengan tujuan mengoptimalkan penggunaan dan of optimizing usage and preventing excessive use of water. In
mencegah penggunaan air secara berlebihan. Selain itu, addition, we have also started several initiatives to manage
kami juga telah memulai beberapa inisiatif untuk mengelola water in a more environmentally friendly manner, such as
air yang lebih ramah lingkungan, contohnya penggunaan the use of reverse osmosis (RO) drinking water at the Head
air minum reverse osmosis (RO) di Kantor Pusat agar dapat Office in order to reduce the dependency on the use of plastic
mengurangi ketergantungan penggunaan galon plastik. gallons. In addition, Prodia held an awareness campaign to
Selain itu, Prodia mengadakan kampanye peningkatan all employees on the importance of water efficiency in daily
kesadaran pada seluruh karyawan atas pentingnya operational activities.
efisiensi air dalam kegiatan operasional sehari-hari.
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Pengelolaan Air Limbah/Efluen [303-4]
Wastewater/Effluent Management
Prodia mengelola efluen B3 maupun non-B3 dari kegiatan Prodia manages both hazardous and toxic (B3) and non-B3
operasional melalui fasilitas sanitasi yang memadai di effluents from operational activities through adequate
setiap kantor cabang. Untuk mengelola efluen yang sanitation facilities at each branch office. To handle
dihasilkan, beberapa kantor cabang telah dilengkapi generated effluents, several branch offices are equipped
dengan unit instalasi pengolahan air limbah (IPAL) yang with sewage treatment plants (STPs) to ensure that
berfungsi untuk memastikan bahwa efluen yang dihasilkan effluents undergo treatment in compliance with applicable
telah melalui proses pengolahan sesuai dengan standar environmental standards. The treatment of non-B3 effluents
lingkungan yang berlaku. Pengolahan efluen non-B3 di in STP units includes periodic quality checks in accordance
unit IPAL disertai pemeriksaan berkala kualitas olahan with Government Regulation (PP) No. 22 of 2021 or local
air limbah/efluen berdasarkan Peraturan Pemerintah (PP) regulations to ensure compliance with established quality
No. 22 Tahun 2021 atau peraturan daerah setempat untuk standards. Meanwhile, B3 effluents are stored in designated
memastikan seluruh efluen telah memenuhi baku mutu containers to prevent leakage and are subsequently handed
yang ditetapkan. Sementara efluen B3 dikelola dengan over to licensed third parties authorized by the Ministry of
menempatkannya dalam wadah khusus untuk mencegah Environment and Forestry (KLHK).
kebocoran, yang kemudian diserahkan kepada pihak
ketiga yang memiliki izin dari Kementerian Lingkungan
Hidup dan Kehutanan (KLHK).
Pada tahun 2024, Prodia menambah 5 unit IPAL baru di 5 In 2024, Prodia added five new STP units at five branches,
cabang, dengan 3 unit IPAL baru dan 2 unit yang dibangun consisting of three newly built units and two reconstructed
kembali. Dengan demikian, jumlah cabang Prodia yang units. As a result, the number of branches equipped with STPs
memiliki unit IPAL mencapai 44 atau 28,7% dari total increased to 44, accounting for 28.7% of the total branches.
cabang. Khusus cabang yang belum memiliki IPAL, For branches without STPs, effluent management is handled
pengelolaan efluen dilakukan oleh pihak ketiga berizin by licensed third parties who transport the effluents for off-
dengan melakukan pengangkutan efluen untuk diolah di site treatment. Among the five STPs built in 2024, some have
tempat lain. Dari 5 unit IPAL yang dibangun pada tahun specific functions: one unit is reused for toilet flushing water,
2024, beberapa di antaranya memiliki peran spesifik, salah three units for garden irrigation, and one unit for groundwater
satu digunakan kembali untuk air flushing toilet, tiga unit absorption in accordance with regulations.
lainnya digunakan untuk penyiraman taman, dan satu unit
lagi digunakan untuk penyerapan air ke dalam tanah sesuai
dengan ketentuan.
Total volume efluen di Kantor Pusat dan Kantor Cabang The total volume of effluent at the Head Office and Denpasar
Denpasar tahun 2024 mencapai 9,14 megaliter, berkurang Branch Office in 2024 reached 9.14 megaliters, a decrease
22,25% dari tahun 2023 sebanyak 11,75 megaliter. Kami of 22.25% from 2023 of 11.75 megaliters. We have not
belum melakukan penghitungan besaran volume dan calculated the volume and discharge amount of processed
debit pelepasan olahan air limbah dari IPAL yang dialirkan wastewater from the STP that is flowed back into the water
kembali ke badan air maupun yang digunakan kembali. body or reused.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Volume Pengolahan Efluen (Megaliter)
Volume of Effluent Generated (Megaliters)
2024
Jenis Efluen Pengolahan
Kantor Pusat Kantor Cabang Denpasar 2023 2022
Effluent Type Processing
Head Office Denpasar Branch Office
8,36 0,74
Efluen Non-B3 Diolah di unit IPAL
11,75 7,69
Non-B3 Effluent Processed at STP
9,11
Efluen B3 Diserahkan kepada pihak ketiga 0,023 0,006
0,020 0,009
B3 Effluent Delivered to third parties 0,029
Keterangan | Notes:
Data mencakup Kantor Pusat dan Kantor Cabang Denpasar untuk tahun 2024, dan hanya Kantor Pusat untuk tahun 2022 dan 2023.
The data includes the Head Office and Denpasar Branch Office for 2024, and only the Head Office for 2022 and 2023.
Inisiatif Keberlanjutan untuk Sustainability Initiatives
Pengelolaan Air dan Efluen for Water and Effluent Management
Kami melakukan inisiatif keberlanjutan sesuai Sustainability We undertake sustainability initiatives in accordance with
Blueprint 2024-2030 untuk menjaga sumber daya air dan the Sustainability Blueprint 2024-2030 to safeguard water
memastikan pengelolaan air maupun efluen. Beberapa resources and ensure water and effluent management.
inisiatif dijalankan pada Fase I (2024-2025) Peta Jalan Several initiatives were carried out in Phase I (2024-2025) of
Keberlanjutan, antara lain: the Sustainability Roadmap, including:
• Inventarisasi jumlah air yang diambil, dikonsumsi, dan • Inventory the amount of water withdrawn, consumed,
dibuang untuk memastikan 100% pemenuhan baku and discharged to ensure 100% compliance with effluent
mutu efluen; quality standards;
• Awareness penggunaan air melalui berbagai kampanye • Awareness of water usage through various internal
internal untuk menghemat air. campaigns to save water.
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Pengelolaan Energi dan Emisi
Energy and Emission Management
Penggunaan energi dari kegiatan operasional Prodia Energy consumption from Prodia’s operational activities
berpengaruh secara tidak langsung terhadap emisi gas indirectly impacts greenhouse gas (GHG) emissions, making
rumah kaca (GRK), sehingga perlu dikelola dengan baik untuk effective management essential to minimizing negative
meminimalkan dampak negatif terhadap lingkungan. Kami environmental effects. We are starting to take important steps
mulai mengambil langkah-langkah penting untuk mengurangi to reduce our carbon footprint, such as implementing energy
jejak karbon, seperti penerapan hemat energi (listrik dan air) savings (electricity and water) and water management with an
dan serta air melalui penggunaan sistem IPAL yang efisien. efficient STP system.
Perhitungan volume emisi GRK dari penggunaan energi GHG emission calculations from energy consumption cover
meliputi Cakupan 1 dari pemakaian Biodiesel B30 dan bensin, Scope 1, which includes emissions from B30 Biodiesel and
serta Cakupan 2 dari penggunaan listrik yang dipasok PT gasoline usage, and Scope 2, which accounts for electricity
PLN (Persero). Hingga akhir tahun 2024, Perseroan belum consumption from PT PLN (Persero). As of the end of 2024,
melakukan perhitungan emisi dari luar Perseroan (cakupan the Company has not yet calculated emissions beyond its direct
3), serta pemantauan, pengukuran, dan penghitungan kadar operations (Scope 3) or monitored, measured, and calculated
emisi lain bukan GRK, misalnya Ozone Depleting Substances other non-GHG emissions such as Ozone Depleting Substances
(ODS), NOx, SOx, maupun partikulat. [3-3][305-3][305-6][305-7] (ODS), NOx, SOx, or particulate matter. [3-3][305-3][305-6][305-7]
Sejalan dengan kebijakan pemerintah untuk menurunkan emisi In alignment with the government’s policy to reduce GHG
GRK di sektor kesehatan, kami secara bertahap melakukan emissions in the healthcare sector, we are gradually conducting
inventarisasi, perhitungan, dan pelaporan emisi GRK. Selama an inventory, calculation, and reporting of GHG emissions.
tahun 2024, total pemakaian energi mencapai 11.050,89 GJ, In 2024, total energy consumption reached 11,050.89 GJ,
meningkat 20,86% dari tahun 2023 sebesar 9.143,77 GJ. a 20.86% increase from 9,143.77 GJ in 2023. This energy
Pemakaian energi tersebut menghasilkan volume emisi GRK usage resulted in GHG emissions of 2,574.79 tons CO2eq,
sebanyak 2.574,79 ton CO2eq, meningkat 18,73% dari emisi an 18.73% increase from 2,168.59 tons CO2eq in 2023. The
tahun 2023 sebesar 2.168,59 ton CO2eq. Adanya peningkatan rise in energy consumption and emissions is attributed to an
jumlah pemakaian energi dan emisi yang dihasilkan disebabkan expanded calculation scope, now including the Denpasar
karena penambahan cakupan perhitungan, yaitu Kantor Branch Office, whereas previously, only the Head Office was
Cabang Denpasar dari yang sebelumnya hanya Kantor Pusat. accounted for.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Jumlah dan Intensitas Energi dan Emisi GRK [F.6][F.11][302-1][302-2][302-3][305-1][305-2][305-4]
Amount and Intensity of Energy and GHG Emissions
2024
Jenis Energi Sumber Energi Satuan Kantor Cabang
Kantor Pusat Denpasar 2023 2022
Energy Type Energy Source Unit
Head Office Denpasar Branch
Office
Terbarukan Liter 4.049,34 1.412,00 3.905,59 1.606,00
Biodiesel
Renewable GJ 146,70 51,15 141,49* 81,77*
Tidak Terbarukan Bensin Liter 3.420,87 7.637,00 3.077,63 4.505,23
Non-Renewable Fuel 112,52 251,20 101,23* 69,14*
Jumlah Pemakaian Energi Cakupan 1 GJ 259,22 302,35
242,72* 150,91
Total Energy Consumption Scope 1 561,57
Jumlah Emisi Cakupan 1 18,67 21,20
Ton CO2eq 17,50* 10,85*
Total Emission Scope 1 39,87
Listrik [E-03] MWh 2.513,41 400,29 2.472,51* 2.431,87*
Electricity 9.048,26 1.441,06 8.901,05* 8.754,75*
Jumlah Pemakaian Energi Cakupan 2 GJ
10.489,32 8.901,05* 8.754,75*
Total Energy Consumption Scope 2
Jumlah Emisi Cakupan 2 2.186,66 348,26
Ton CO2eq 2.151,09* 2.115,73*
Total Emission Scope 2 2.534,92
Jumlah Pemakaian Energi Cakupan 1 dan 2 9.307,48 1.743,41
GJ 9.143,77* 8.905,66*
Total Energy Consumption Scope 1 and 2 11.050,89
Jumlah Emisi Cakupan 1 dan 2 [E-01] 2.205,33 369,46
Ton CO2eq 2.168,59* 2.126,58*
Total Emission Scope 1 and 2 2.574,79
Pendapatan Usaha 108.560,69 89.468,18
Rp Juta 107.222,28 111.011,22
Operating Income 198.028,87
Intensitas Konsumsi Energi** GJ/Rp Juta 0,05 0,01
0,09** 0,08**
Energy Consumption Intensity** GJ/Million Rp 0,06
Intensitas Emisi GRK** [E-02] Ton CO2eq/Rp Juta 0,01 0,002
0,02** 0,02**
GHG Consumption Intensity** Ton CO2eq/Million Rp 0,01
Keterangan | Notes:
Data energi, emisi, dan pendapatan mencakup Kantor Prodia Kramat (Kantor Pusat) dan Kantor Cabang Denpasar untuk tahun 2024, dan hanya
Kantor Pusat untuk tahun 2022 dan 2023.
*Penyajian kembali informasi (restatement) karena adanya perubahan metode perhitungan. [2-4]
**Penyajian kembali informasi (restatement) karena adanya perubahan pembagi untuk perhitungan intensitas konsumsi energi dan emisi,
yang sebelumnya berdasarkan luas kantor menjadi pendapatan usaha. [2-4]
The energy, emissions, and revenue data covers the Prodia Kramat Office (Head Office) and Denpasar Branch Office for 2024, and only the
Head Office for 2022 and 2023.
*Restatement of information due to a change in calculation method. [2-4]
**Restatement of information due to a change in the divisor for calculating energy consumption intensity and emissions, which was previously
based on office area to business income. [2-4]
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Inisiatif Keberlanjutan untuk Efisiensi dan Sustainability Initiatives for Energy Efficiency
Reduksi Konsumsi Energi serta Reduksi and Consumption Reduction and GHG Emission
Emisi GRK [F.1][F.7][F.12][302-4][302-5][305-5][E-07] Reduction [F.1][F.7][F.12][302-4][302-5][305-5][E-07]
Hingga akhir tahun 2024, kami belum melakukan penyusunan As of the end of 2024, we have not yet developed a roadmap
peta jalan untuk net zero emissions, namun demikian, for net zero emissions. However, we have set a target to
kami telah memiliki target pengurangan emisi cakupan 1 reduce Scope 1 and 2 emissions by 1% in Phase 3 (2029-
dan 2 sebesar 1% pada Fase 3 (2029-2030) Sustainability 2030) of the Sustainability Blueprint. To support this goal,
Blueprint. Untuk mendukung pencapaian target serta raise awareness, and drive behavioral change, we have
meningkatkan kesadaran dan mendorong perubahan launched a national campaign across all Prodia branches
perilaku, kami melaksanakan kampanye nasional kepada to promote efficient electricity usage. In addition to reducing
seluruh cabang Prodia untuk penggunaan listrik yang efisien. GHG emissions, this initiative also helps lower operational
Selain mengurangi emisi GRK, inisiatif ini juga membantu costs, improve energy efficiency across branches, and
menurunkan biaya operasional, meningkatkan efisiensi energi support national climate change mitigation targets. [E-06]
di seluruh cabang, serta mendukung pencapaian target
nasional dalam mitigasi perubahan iklim. [E-06]
Di samping itu, kami melakukan inisiatif keberlanjutan sesuai Furthermore, we implement sustainability initiatives
Sustainability Blueprint 2024-2030 untuk meningkatkan aligned with the 2024-2030 Sustainability Blueprint to
efisiensi pemakaian energi, dan respons kami dalam enhance energy efficiency and respond to climate change
memitigasi dampak risiko perubahan iklim. Beberapa inisiatif risks. Several initiatives are being carried out in Phase I
dijalankan pada Fase I (2024-2025) Peta Jalan Keberlanjutan, (2024-2025) of the Sustainability Roadmap, including:
antara lain:
• Melaksanakan perhitungan dan efisiensi konsumsi energi • Calculating and optimizing energy and fuel consumption
dan bahan bakar di Prodia Tower dan Kantor Cabang at Prodia Tower and the Denpasar Branch Office;
Prodia Denpasar;
• Merumuskan action plan atas inisiatif efisiensi konsumsi • Formulating an action plan for energy consumption
energi; dan efficiency initiatives; and
• Membuat kebijakan penggunaan EV atau kendaraan ramah • Establishing a policy for the use of EVs or environmentally
lingkungan untuk kendaraan operasional yang berlokasi friendly vehicles for operational purposes in provincial
di Ibukota Provinsi serta >70% karyawan mengikuti capitals, with more than 70% of employees participating
sosialisasi atas kendaraan ramah lingkungan. in awareness sessions on green vehicles.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Pengelolaan Limbah
dan Penanganan Tumpahan [F.13][F.14]
Waste Management and Spill Handling
Pengelolaan limbah diatur dalam Prosedur Operasi Baku Waste management is regulated in the Waste Handling
Penanganan Limbah. Ketentuan tersebut mengacu pada Standard Operating Procedure. These provisions refer to
regulasi, di antaranya Peraturan Pemerintah Nomor 22 Tahun regulations, including Government Regulation Number 22 of
2021 tentang Penyelenggaraan Perlindungan dan Pengelolaan 2021 concerning Implementation of Environmental Protection
Lingkungan Hidup serta Peraturan Menteri Lingkungan Hidup and Management and Minister of Environment and Forestry
dan Kehutanan (Permen LHK) No. 56 Tahun 2015 tentang Regulation (Permen LHK) No. 56 of 2015 concerning
Tata Cara dan Persyaratan Teknis Pengelolaan Limbah Bahan Procedures and Technical Requirements for Hazardous and
Berbahaya dan Beracun dari Fasilitas Pelayanan Kesehatan Toxic Waste Management from Health Care Facilities and
serta Permen LHK No. 6 Tahun 2021 tentang Tata Cara dan Permen LHK No. 6 of 2021 concerning Procedures and
Persyaratan Pengelolaan Limbah Bahan Berbahaya dan Requirements for Hazardous and Toxic Waste Management.
Beracun. [3-3] [3-3]
Pengendalian dan Pengelolaan Dampak Timbulan Limbah [306-1][306-2]
Control dan Management of Waste Generation Impacts
Timbulan limbah, baik padatan maupun cairan (efluen) dari The generation of both solid and liquid (effluent) waste from
kegiatan operasional berpotensi menimbulkan kontaminasi, operational activities has the potential to cause contamination,
dan cemaran lingkungan, serta emisi GRK. Proses environmental pollution, and greenhouse gas (GHG) emissions.
pengelolaan limbah melibatkan tahapan penyimpanan, The waste management process involves storage, sorting,
pemilahan, penanganan, serta dokumentasi dan pencatatan handling, systematic documentation, and recording. Medical
yang sistematis. Limbah medis terdiri dari limbah infeksius, waste consists of infectious waste, such as syringes, used
seperti jarum suntik, perban bekas, bahan biologi, serta bandages, biological materials, and pathogen-contaminated
sampah yang terkontaminasi patogen. Timbulan limbah B3 waste. Hazardous (B3) waste is managed by licensed third-
dikelola pihak ketiga yang memiliki izin resmi dan diawasi oleh party operators and is supervised by regulatory authorities,
pihak-pihak berwenang, termasuk Dinas Lingkungan Hidup including the local Environmental Agency. The transportation
setempat. Proses pengangkutan limbah B3 disertai kondisi of B3 waste follows strict conditions and requirements, with
dan persyaratan ketat, serta petugas yang dilengkapi alat personnel using personal protective equipment (PPE).
pelindung diri (APD).
Prodia menghasilkan timbulan limbah yang mengandung Prodia generates radioactive waste, although the amount is
radioaktif, meskipun jumlahnya tidak signifikan. Sementara, not significant. Meanwhile, non-medical waste consists of
limbah non-medis terdiri dari limbah domestik yang dihasilkan domestic waste generated from daily operational activities
dari kegiatan operasional sehari-hari seperti plastik, kertas, such as plastic, paper, food, and waste from office water
makanan, dan limbah dari sistem pengolahan air kantoran. treatment system. Operational activities also use chemicals
Kegiatan operasional juga menggunakan bahan kimia as supporting materials. Chemical handling procedures
sebagai material pendukung. Prosedur penanganan bahan are carried out in accordance with the Guideline: Control
kimia dilaksanakan sesuai Pedoman: Pengendalian Bahan of Chemicals in the Workplace. The guideline regulates
Kimia di Tempat Kerja. Dalam pedoman tersebut, diatur Emergency Countermeasures in the event of a chemical spill.
Penanggulangan Keadaan Darurat jika terjadi tumpahan zat During 2024, there were no significant spills of hazardous
kimia. Selama tahun 2024, tidak ada peristiwa tumpahan chemicals, which could potentially cause negative impacts on
bahan kimia berbahaya dalam jumlah signifikan, yang employees, visitors/customers, or the environment. [F.15]
berpotensi menimbulkan dampak negatif terhadap karyawan,
pengunjung/pelanggan, maupun lingkungan. [F.15]
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Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Alur Pengelolaan Limbah Non-Radioaktif
Non-Radioactive Waste Management Flow
3R Tempat Pembuangan
Padatan
Limbah Non-B3
Solid (Reduce,
Reuse, Recycle) Akhir (TPA)
Landfill
Non-hazardous
and Toxic Waste Badan air dan
Cairan IPAL
Liquid STP penggunaan kembali
Water bodies and reuse
Cairan
Limbah B3
Liquid Pengangkutan dan
pemusnahan oleh pihak
ketiga menggunakan
Tempat Penyimpanan Sementara
Hazardous and
Toxic Waste
Limbah B3
B3 Waste Temporary Storage insinerator dan IPAL.
Transportation and disposal
Padatan
Solid by third parties using
incinerators and STP.
Volume dan Pengolahan Timbulan Limbah [306-3][306-4][306-5]
Volume and Treatment of Waste Generation
Total volume timbulan limbah non-B3 padatan dari Kantor The total volume of non-B3 solid waste from the Head Office
Pusat yang diolah dan dibawa ke tempat pembuangan akhir which was processed and sent to final disposal sites (TPA) in
(TPA) tahun 2024 mencapai 395,13 m3, bertambah 1,02% dari 2024, reached 395.13 m³, an increase of 1.02% from 391.14
tahun 2023 sebesar 391,14 m3 karena adanya penambahan m3 in 2023 due to to the additional number of activities and
jumlah kegiatan dan acara yang dilaksanakan di kantor pusat. events held at the head office. Meanwhile, the total volume
Sementara total volume limbah B3 padatan berasal dari of B3 solid waste from the Head Office and Denpasar
Kantor Pusat dan Kantor Cabang Denpasar yang diangkut Branch, transported by a third party from the Temporary
pihak ketiga dari TPS menuju lokasi pemusnahan di luar Storage Facility (TPS) to an external disposal site, reached
klinik/laboratorium Prodia mencapai 85,80 ton, bertambah 85.80 tons, a 44.44% increase from 59.40 tons in 2023. The
44,44% dari tahun 2023 sebesar 59,40 ton. Peningkatan increase in B3 waste volume is due to the expanded scope
volume limbah B3 disebabkan karena adanya penambahan of calculation, which now includes the Denpasar Branch,
cakupan perhitungan, yaitu Kantor Cabang Denpasar dari whereas previously, only the Head Office was accounted for.
yang sebelumnya hanya Kantor Pusat.
Total Volume Limbah Padatan [306-3][306-4][306-5][E-05]
Total Volume of Solid Waste
2024
Jenis Limbah Satuan Tujuan/Asal
Kantor Pusat Kantor Cabang Denpasar 2023 2022
Waste Type Unit Destination/Origin
Head Office Denpasar Branch Office
Limbah Non-B3 Tempat Pembuangan Akhir
m3 395,13 N/A 391,14 393,78
Non-B3 Waste Landfill
Limbah B3 Ton Tempat Pembuangan Sementara 68,18 17,62
59,40 53,94
B3 Waste Tons Temporary Storage Site 85,80
Keterangan | Notes:
Data mencakup Kantor Pusat dan Kantor Cabang Denpasar untuk tahun 2024, dan hanya Kantor Pusat untuk tahun 2022 dan 2023.
The data includes the Head Office and Denpasar Branch Office for 2024, and only the Head Office for 2022 and 2023.
2024
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Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Pengurangan Limbah
Waste Reduction
Untuk mengurangi limbah domestik, kami meluncurkan We have launched the Pro In U program in the effort to reduce
program Pro In U yang mewajibkan seluruh karyawan domestic waste. This requires all employees to avoid using
menghindari penggunaan plastik, dengan 4 hashtag utama: plastic. This initiative is supported by four main hashtags:
#usetumbler, #usefoodcontainer, #usereusablebag, dan #usetumbler#usefoodcontainer, #usereusablebag, and
#usereusablestraw. Selain itu, timbulan limbah dikelola #usereusablestraw. Additionally, waste generation is managed
melalui pendekatan pengurangan (reduce), pemakaian through the reduce, reuse, recycle (3R), and treatment
kembali (reuse), daur ulang (recycle), dan perlakuan approach.
(treatment).
Pengukuran limbah berdasarkan kategori ini dilakukan Waste measurement based on these categories is conducted
secara nasional, dengan pelaporan yang mulai diterapkan nationwide, with reporting implemented across all branches
di seluruh cabang per Agustus 2024. Kami melakukan starting in August 2024. We also promote the 3R campaign
kampanye reduce, reuse, recycle (3R) melalui distribusi through flyer distribution and email blasts to all employees.
flyer dan pengiriman email blast kepada seluruh karyawan. Furthermore, paper usage is reduced by digitizing service
Kami juga berupaya mengurangi penggunaan kertas processes, such as online registration, online result retrieval,
melalui digitalisasi proses pelayanan, seperti registrasi and storing documents in digital formats.
dan pengambilan hasil secara online, serta penyimpanan
dokumen dalam bentuk soft file.
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About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Pengungkapan Informasi Lain
Bukan Topik Material
Disclosure of Other Non-Material Topics
Dampak terhadap Keanekaragaman Hayati dan Konservasi [F.9][F.10]
Impact on Biodiversity and Conservation
Lokasi Kantor Pusat dan cabang Prodia di seluruh There is no location of Prodia's Head Office and branches
Indonesia tidak ada yang berlokasi di dalam dan/atau throughout Indonesia within and/or adjacent to protected
berdekatan dengan kawasan dilindungi/kawasan memiliki areas/high biodiversity value areas. Therefore, none of
nilai keanekaragaman hayati tinggi. Dengan demikian, Prodia's operational activities have any impact on these
tidak ada kegiatan operasional Prodia yang berdampak areas. However, we participate in conservation programs
pada kawasan tersebut. Namun, kami turut berpartisipasi and activities, whether in protected areas or areas with high
pada program dan kegiatan konservasi, baik di kawasan biodiversity value. [304-1][304-2]
dilindungi atau kawasan dengan nilai keanekaragaman
hayati tinggi. [304-1][304-2]
Pada tahun 2024, Prodia melaksanakan program In 2024, Prodia conducted #PenidaLevelUp and #Penidacology
#PenidaLevelUp dan #Penidacology di Nusa Penida. programs in Nusa Penida. The #Penidalevelup program
Adapun program #Penidalevelup bertujuan untuk aims to provide certification and 'Professional Association of
memberikan sertifikasi dan kursus ‘Professional Association Diving Instructors (PADI) Advanced Open Water Diver' course
of Diving Instructors (PADI) Advanced Open Water Diver’ for the participants. While the #Penidacology program
bagi para peserta. Sementara program #Penidacology aims to increase environmental knowledge, with a focus on
bertujuan untuk meningkatkan pengetahuan lingkungan, marine ecology, promote local management, inspire future
dengan fokus pada ekologi laut, mempromosikan conservationists, and raise awareness of the value of marine
pengelolaan lokal, menginspirasi konservasionis masa resource conservation and biodiversity.
depan, serta meningkatkan kesadaran nilai konservasi
sumber daya laut dan keanekaragaman hayati.
Pada akhir program, seluruh peserta yang telah At the end of the program, all participants who have
menyelesaikan pelatihan dan memperoleh sertifikasi completed the training and obtained certification carried out
melaksanakan penanaman 400 terumbu karang. Partisipan the planting of 400 coral reefs. Participants of #Penidalevelup
#Penidalevelup dan #Penidacology telah berhasil and #Penidacology have successfully provided Open Water
memberikan Sertifikasi Open Water Diver kepada tiga Diver Certification to three local residents. [304-3]
warga lokal. [304-3]
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Kinerja Pengelolaan Sosial
Social Management Performance
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Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
Mitra untuk
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Indonesia Sehat
A Partner for Sustainable
Health in Indonesia
Prodia melaksanakan tanggung jawab sosial untuk
mendukung terciptanya masyarakat yang sehat,
melalui penyediaan layanan dan fasilitas yang
aman dan setara bagi seluruh karyawan maupun
pelanggan/pengunjung.
Prodia fulfills its social responsibility to support the
creation of a healthy society by providing safe and
equitable services and facilities for all employees,
customers, and visitors.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Dukungan untuk Kesehatan Masyarakat
Support for Public Health
Dampak Operasi, Pelibatan, dan
Pemberdayaan Masyarakat [F.23][2-25][413-1][413-2]
Operations Impact, Community Engagement, and Empowerment
Prodia tidak memiliki kegiatan yang berdekatan dengan Prodia does not conduct activities near indigenous
penduduk asli/masyarakat adat, sehingga tidak ada potensi communities, so there is no potential for conflicts with them.
perselisihan dengan mereka. Prodia belum melakukan As yet, no impact study has been conducted on operational
kajian dampak dari kegiatan operasi terhadap masyarakat activities in the surrounding communities. However, based
di wilayah operasi. Namun berdasarkan interaksi yang on ongoing interactions, we note that Prodia’s presence has
terbangun selama ini, kami mencatat bahwa terdapat positive social impacts, such as creating job opportunities for
dampak sosial positif/manfaat keberadaan Prodia, yakni local communities.
antara lain terbukanya lapangan kerja bagi masyarakat
setempat.
Adapun dampak sosial negatif adalah anggapan sebagian One negative social perception is that some members
masyarakat bahwa pemeriksaan kesehatan di laboratorium of the public view Prodia’s laboratory tests as relatively
Prodia relatif mahal dan hanya untuk kalangan tertentu. expensive and only accessible to certain groups. We
Kami menyikapi anggapan tersebut dengan sosialisasi address this perception by educating the public that pricing
kepada masyarakat bahwa penetapan harga disesuaikan is set according to service quality and standards, while still
dengan mutu dan layanan yang diberikan, dengan tetap upholding principles of equality and inclusivity.
memperhatikan prinsip kesetaraan dan keberagaman.
Tanggung Jawab Sosial dan Lingkungan [F.25][203-1][203-2][413-1][413-2]
Corporate Social Responsibility
Pemenuhan tanggung jawab sosial dan lingkungan (TJSL) Our Corporate Social and Environmental Responsibility
dijalankan sesuai Prosedur Operasi Baku: Pengelolaan initiatives are implemented in accordance with the Standard
Kegiatan Sosial dan Corporate Social Responsibility Operating Procedure: Social Activities and Corporate Social
(CSR). Sesuai bidang usaha Perseroan, pemenuhan TJSL Responsibility (CSR) Management. As part of our business
diprioritaskan pada program/kegiatan yang mendukung focus, CSR initiatives prioritize programs that support health
peningkatan kesehatan sehingga diharapkan masyarakat improvements, ensuring that communities indirectly benefit
dapat merasakan manfaat tidak langsung dari keberadaan from Prodia’s presence. We engage communities in promoting
Prodia. Kami melibatkan masyarakat dalam menumbuhkan healthy lifestyle awareness as a preventive measure against
kesadaran gaya hidup sehat sebagai langkah preventif health risks, encouraging regular medical check-ups.
untuk melindungi diri dari risiko penyakit dengan melakukan
pemeriksaan kesehatan berkala.
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Prodia Performance Performance Performance and Governance
Kegiatan Tanggung Jawab Sosial dan Lingkungan [S-12]
Corporate Social Responsibility Activities
1. World Kidney Day 2024 1. World Kidney Day 2024
Kegiatan dilaksanakan Prodia bersama Perhimpunan This initiative was organized in collaboration with the
Nefrologi Indonesia (PERNEFRI) Yogyakarta, berupa Indonesian Nephrology Association (PERNEFRI) Yogyakarta,
deteksi ginjal kronis sejak dini dan pemeriksaan urin featuring early chronic kidney disease detection and routine
rutin bagi 100 peserta yang terdiri dari siswa dan urine tests for 100 participants, including elementary, junior
siswi SD, SMP, dan SMA. Kegiatan ini diharapkan high, and high school students. The goal of this program
dapat membangun pola pikir bahwa kesehatan ginjal is to instill the importance of kidney health, emphasizing its
dipengaruhi oleh konsumsi sehari-hari dan gaya hidup. link to daily consumption and lifestyle choices. The World
WHO menempatkan gangguan ginjal kronis sebagai Health Organization (WHO) ranks chronic kidney disease
salah satu penyumbang angka kematian akibat penyakit (CKD) as one of the leading causes of death worldwide,
di dunia, dengan perkiraan tahun 2040 kematian akibat predicting that by 2040, CKD-related deaths will be the 5th
gangguan ginjal kronis menduduki peringkat ke-5 dunia. leading cause of mortality globally.
2. Kegiatan Pengabdian/Pemberdayaan Masyarakat 2. Community Service and Empowerment (Social
(Bakti Sosial) Outreach)
Prodia melaksanakan kegiatan pengabdian masyarakat Prodia actively conducts community service initiatives to
untuk meningkatkan kesadaran tentang pentingnya raise awareness about early disease detection and improve
deteksi dini kondisi kesehatan serta meningkatkan healthcare accessibility. In 2024, two key initiatives were
akses kesehatan masyarakat. Pada tahun 2024, Prodia carried out others:
melaksanakan 2 kegiatan, antara lain:
• Pengabdian Masyarakat – Samosir: • Community Service - Samosir:
Jantung Sehat bagi Semua A Healthy Heart for All
Pada tanggal 2 Maret 2024, Prodia bersama dengan On March 2, 2024, Prodia, in collaboration with the
Perhimpunan Dokter Spesialis Kardiovaskular Indonesian Cardiovascular Specialist Association (PERKI)
Indonesia (PERKI) Sumatra Utara, Departemen North Sumatra, the Cardiology Department of Universitas
Kardiologi Fakultas Kedokteran Universitas Sumatera Sumatera Utara (USU) Faculty of Medicine, Hardianus
Utara (USU), RSUD Hardianus Sinaga, Dinas Sinaga Regional Hospital, the Samosir District Health
Kesehatan Kabupaten Samosir, serta Puskesmas Office, and Ambarita Public Health Center, conducted
Ambarita melaksanakan pemeriksaan kepada 151 health check-ups for 151 residents aged 18 and older in
orang masyarakat Kecamatan Samarinda, Kabupaten Samarinda District, Samosir Regency.
Samosir yang berusia di atas 18 tahun.
• Pengabdian Masyarakat – Jampang • Community Service - Jampang
Pada tanggal 19 Mei 2024, Prodia bekerja sama On May 19, 2024, Prodia partnered with the Faculty
dengan Fakultas Ilmu Komunikasi Universitas Prof. of Communication Sciences, Prof. Dr. Moestopo
Dr. Moestopo (Beragama) melaksanakan pemeriksaan (Beragama) University to provide free medical check-ups
gratis kepada 120 warga berusia yang berusia 22- for 120 residents aged 22-78 years in Jampang Village,
78 tahun di Desa Jampang, Kecamatan Kemang, Kemang District, Bogor Regency, West Java. Based on
Kabupaten Bogor, Jawa Barat. Dari hasil pemeriksaan, the check-up results, 85 residents were recommended
direkomendasikan pemeriksaan laboratorium sebanyak for further laboratory testing.
85 orang.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
3. Pemberian Pemeriksaan Gratis kepada Penyandang 3. Free Health Check-ups for Children with Cleft Lip
Bibir Sumbing
Pada tanggal 14 dan 21 Desember 2024, Prodia On December 14 and 21, 2024, Prodia Bintaro Branch
Cabang Bintaro memberikan pemeriksaan kesehatan provided free health check-ups for six children with cleft
gratis untuk enam anak penyandang bibir sumbing lip who were scheduled to undergo surgery. This initiative
yang akan menjalani operasi. Kegiatan ini bertujuan aimed to boost their confidence and provide them with the
untuk meningkatkan kepercayaan diri dan memberikan opportunity to lead a better quality of life.
kesempatan kepada anak-anak agar dapat menjalani
hidup yang lebih berkualitas.
4. Skrining Thalassemia 4. Thalassemia Screening
Prodia berpartisipasi dalam meningkatkan kesadaran akan Prodia participated in raising awareness about the
pentingnya melaksanakan skrining thalassemia sebelum importance of thalassemia screening before marriage,
menikah, kepada masyarakat, khususnya usia remaja. especially among teenagers and young adults. During
Sepanjang tahun 2024, Prodia melaksanakan empat 2024, four thalassemia screening events were conducted,
kegiatan skrining thalassemia yang disertai dengan edukasi. each accompanied by educational sessions.
Kegiatan Tanggal Pelaksanaan Penerima Manfaat
Activities Activity Date Beneficiaries
100 mahasiswa/wi Universitas Muhammadiyah Sukabumi serta
2 Juli-13 September siswa/wi SMAN 1 Sukabumi, SMAN 2 Sukabumi, dan Sekolah
Skrining Thalassemia – Sukabumi 2024 Menengah Atas (SMA) Mardi Yuana.
Thalassemia Screening - Sukabumi 2 July-13 September 100 students from Universitas Muhammadiyah Sukabumi as well as
2024 students from SMAN 1 Sukabumi, SMAN 2 Sukabumi, and Mardi
Yuana High School.
Skrining Thalassemia Bukit Tinggi 600 siswa/i SMA di Kota Bukittinggi dan Agam.
29 November 2024
Bukit Tinggi Thalassemia Screening 600 high school students in Bukittinggi City and Agam.
Skrining Thalassemia bersama Proline
dan President University – Cikarang 101 mahasiswa/wi Fakultas Kedokteran President University.
30 November 2024
Thalassemia Screening with Proline and 101 students from the Faculty of Medicine at President University.
President University - Cikarang
Skrining Thalassemia bersama Persatuan Sebanyak 1.815 siswa menerima edukasi mengenai pemeriksaan
Orang Tua Penderita Thalasemia thalasemia, sementara 152 siswa dari 15 SMA di Kabupaten
Indonesia (POPTI) Purbalingga 1-24 Desember 2024 Purbalingga mendapatkan pemeriksaan thalasemia secara gratis.
Thalassemia Screening with Persatuan 1-24 December 2024 A total of 1,815 students received education on thalassemia
Orang Tua Penderita Thalasemia Indonesia screening, while 152 students from 15 high schools in Purbalingga
(POPTI) Purbalingga Regency received free thalassemia screening.
5. Program Skrining Demensia Gratis 2024 5. Free Dementia Screening Program 2024
Prodia telah melaksanakan program skrining demensia Prodia has implemented a free dementia screening program
gratis pada 11 Juni – 31 Desember 2024 dengan target from June 11 to December 31, 2024, targeting 10,000
10.000 peserta. Program ini berhasil menjangkau 10.598 participants. The program successfully reached 10,598
peserta yang menjalani tes AD-8 INA, dengan 318 peserta participants who underwent the AD-8 INA test, with 318
melanjutkan ke tes MOCA-INA yang dilakukan oleh dokter participants proceeding to the MOCA-INA test conducted
Prodia. Skrining ini dilaksanakan di 93 cabang Prodia berizin by Prodia doctors. Screening was carried out at 93 licensed
klinik. Jika hasil AD-8 INA peserta menunjukkan skor ≥2, Prodia clinic branches. If a participant’s AD-8 INA result
maka dilanjutkan dengan tes MOCA-INA. Jika hasil MOCA- shows a score of ≥2, they continue with the MOCA-INA
INA ≤25, peserta dapat dirujuk untuk pemeriksaan lebih test. If the MOCA-INA result is ≤25, participants may be
lanjut ke dokter spesialis saraf atau dokter konsultan geriatri referred for further examination by a neurologist or a
di Prodia Senior Jakarta, Surabaya, Makassar, atau cabang geriatric consultant at Prodia Senior in Jakarta, Surabaya,
lain yang memiliki layanan terkait. Program ini ditujukan bagi Makassar, or other branches with related services. This
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Prodia Performance Performance Performance and Governance
masyarakat berusia di atas 50 tahun untuk meningkatkan program is aimed at individuals over 50 years old to raise
kesadaran akan demensia serta mendorong gaya hidup awareness about dementia and encourage a healthy
sehat. Keberhasilan program ini mendorong Prodia untuk lifestyle. The success of this program has motivated Prodia
memperluas cakupan skrining demensia pada tahun 2025 to expand dementia screening coverage in 2025, targeting
dengan target 20.000 peserta, yang akan berlangsung pada 20,000 participants, which will take place from February 24
24 Februari – 31 Desember 2025. to December 31, 2025.
Prodia Education and Research Institute (PERI)
Didirikan pada 14 Juli 2006, PERI bertujuan menjadi pusat Established on July 14, 2006, PERI aims to be a leading
pendidikan dan penelitian terkemuka di bidang kedokteran center for education and research in medicine and healthcare,
dan kesehatan sesuai arahan dari Advisory Committee dan guided by the Advisory Committee and Executive Committee.
Executive Committee. Adapun program unggulan yang The flagship programs implemented by PERI in 2024 include:
dijalankan PERI tahun 2024 antara lain:
1. Publikasi Ilmiah Internasional 1. International Scientific Publication
Sejak tahun 2009, PERI telah menerbitkan The Indonesian Since 2009, PERI has published The Indonesian Biomedical
Biomedical Journal dengan tujuan untuk mempublikasi Journal with the goal of disseminating research findings
hasil penelitian serta memberikan informasi maupun and providing insights and reviews related to biomedical
ulasan terkait ilmu biomedik yang berfokus pada aspek sciences, focusing on cellular and molecular aspects. By
seluler dan molekuler. Hingga akhir tahun 2024, sebanyak the end of 2024, a total of 57 editions had been published,
57 edisi telah diterbitkan dengan rata-rata 10 artikel per with an average of 10 articles per edition.
edisi.
2. Program Beasiswa Pascasarjana 2. Postgraduate Scholarship Program
Dimulai pada tahun 2017, program beasiswa ini Started in 2017, this scholarship program supports 10
mendukung 10 mahasiswa baru per tahun di bidang new students per year in the healthcare field to pursue
kesehatan untuk menempuh studi pascasarjana. Dengan postgraduate studies. With a total duration of 4 semesters,
total durasi 4 semester, PERI mengalokasikan rata-rata PERI allocates an average of Rp320 million per year to
Rp320 juta per tahun untuk mendukung pendidikan ini. support this education. By the end of 2024, PERI has
Hingga akhir tahun 2024, PERI telah memberikan dana provided funding for 70 postgraduate students.
bagi 70 mahasiswa pascasarjana.
3. Dana Penelitian untuk Kesehatan 3. Health Research Grant
Sejak tahun 2017, PERI mendanai tiga proyek penelitian Since 2017, PERI has funded three research projects
setiap tahunnya dengan anggaran maksimal Rp100 juta annually, with a maximum budget of Rp100 million per
per penelitian. Hingga akhir tahun 2024, kurang lebih project. By the end of 2024, approximately 18 research
sebanyak 18 proyek penelitian telah dilaksanakan. Hasil projects had been conducted. These studies have provided
penelitian memberikan solusi inovatif dalam menangani innovative solutions to address various public health
berbagai tantangan kesehatan masyarakat, meningkatkan challenges, improve quality of life, and support the creation
kualitas hidup, dan mendukung terciptanya sistem of a more inclusive healthcare system.
kesehatan yang lebih inklusif.
4. Forum Masyarakat Ilmiah Prodia (MIP) 4. Prodia Scientific Society (MIP) Forum
Merupakan forum rutin yang diadakan setiap dua bulan This is a regular forum held every two months, serving as
sekali sebagai wadah untuk berbagi perkembangan a platform for capacity-building and knowledge-sharing
kapasitas dan wawasan di bidang kesehatan bagi in the healthcare field among internal employees and
karyawan internal dan sister companies. Pada setiap sister companies. Each session features guest speakers
pertemuan, narasumber dari kelompok scientific yang from different scientific disciplines, who present the latest
berbeda akan mempresentasikan ilmu terkini di bidang developments in their respective fields.
keahliannya masing-masing.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Pengaduan Masyarakat [F.16][F.24]
Public Complaints
Kami memberikan akses kepada masyarakat untuk We provide public access to submit complaints regarding
menyampaikan keluhan maupun pengaduan, baik social and environmental performance. All complaints
kinerja sosial maupun lingkungan. Setiap pengaduan are handled by the Customer Experience (CX) Team and
akan ditangani oleh Tim Customer Experience (CX) dan escalated to the relevant department or function. During
dieskalasi ke fungsi/bagian terkait. Sepanjang tahun 2024, 2024, no sanctions were received from regulatory authorities
Prodia tidak menerima sanksi dari pihak-pihak berwenang due to alleged non-compliance with regulations. Additionally,
atas dugaan ketidakpatuhan terhadap regulasi. Perseroan the Company did not receive any public complaints regarding
juga tidak menerima keluhan/pengaduan dari masyarakat its social or environmental impact management.
atas pengelolaan dampak sosial maupun lingkungan.
Pengaduan dapat disampaikan kepada:
Complaints can be submitted to:
Sekretaris Perusahaan | Corporate Secretary
Surel | Email: corporate.secretary@prodia.co.id, info@prodia.co.id.
Kontak Prodia | Contact Prodia: 1-500-830
Inisiatif Keberlanjutan pada Sustainability
Kegiatan Pemberdayaan Initiatives for Community
Masyarakat Empowerment
Perseroan melakukan inisiatif keberlanjutan The Company implements sustainability initiatives
untuk pemberdayaan masyarakat sesuai for community empowerment in line with the
Sustainability Blueprint 2024-2030. Beberapa 2024-2030 Sustainability Blueprint. Several
inisiatif dilaksanakan pada Fase I (2024-2025) initiatives have been carried out in Phase I (2024-
Peta Jalan Keberlanjutan, antara lain: 2025) of the Sustainability Roadmap, including:
• Menyusun dan mengesahkan kebijakan • Developing and approving a Community
pelibatan dan pengembangan masyarakat Involvement and Development (CID) policy
(Community Involvement and Development/ and establishing CID communication
CID) dan menetapkan prosedur komunikasi procedures; and
CID; serta
• Melaksanakan penilaian pre dan post • Conducting pre- and post-program
program untuk memastikan program assessments to ensure that programs are
dilaksanakan sesuai kebutuhan dan implemented according to community needs
berdampak positif terhadap masyarakat. and have a positive impact. These initiatives
Inisiatif dijalankan dengan menyusun are executed through the preparation of a
Laporan Akhir Kegiatan (LAK), pemantauan Final Activity Report (LAK), post-program
post program, serta survei/site visit minimal monitoring, and at least one survey or site visit
satu kali selama pelaksanaan program. during the program implementation.
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Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Kesejahteraan dan Perlindungan Pekerja [F.21]
Workforce Welfare and Protection
Prodia menerapkan iklim kerja kondusif dan memberikan Prodia fosters a conducive work environment and provides
kesejahteraan yang baik kepada karyawan, dengan good welfare for employees, prioritizing the respect for human
mengedepankan penghormatan hak asasi manusia (HAM) dan rights (HR) and anti-discrimination principles. This commitment
prinsip anti-diskriminasi. Komitmen ini dibuktikan dengan tidak is demonstrated by the absence of any human rights violations
adanya kasus pelanggaran HAM selama tahun 2024 serta during 2024 and the implementation of Protection Against
implementasi Kebijakan Perlindungan terhadap Pelecehan Sexual Harassment, Non-Discrimination, Human Rights, and
Seksual, Non-Diskriminasi, Hak Asasi Manusia, dan Larangan Child Labor Prohibition Policy. [2-23][S-07][S-08][S-09]
Pekerja Anak. [2-23][S-07][S-08][S-09]
Pengelolaan Ketenagakerjaan dan Kesejahteraan Pekerja
Labor Management and Employee Welfare
Pengelolaan ketenagakerjaan dilakukan dengan Labor management is conducted by viewing employees as
menempatkan karyawan sebagai mitra seumur hidup lifelong partners, from their first day of work until retirement.
(long life partner), sejak pertama kali masuk kerja sampai We apply labor relations principles based on the respect for
pensiun. Kami menerapkan prinsip-prinsip hubungan human rights, including in safety practices.
ketenagakerjaan yang dilandasi pada penghormatan HAM,
termasuk dalam praktik keamanan.
Pekerja Anak, Karyawan Baru, dan Kehadiran Pasar [F.19][202-2][401-1][S-10]
Child Labor, New Employees, and Market Presence
Pada tahun 2024, Perseroan menerima 214 karyawan baru, In 2024, the Company hired 214 new employees, consisting of
terdiri dari 57 orang atau 27% laki-laki serta 157 orang atau 57 male (27%) and 157 female (73%). The employee turnover
73% perempuan. Tingkat pergantian karyawan tahun 2024 rate for 2024 was 2.14%, with 188 employees leaving Prodia
mencapai 2,14% dengan jumlah karyawan yang meninggalkan for various reasons. We apply strict requirements in the
Prodia sebanyak 188 orang karena berbagai alasan. Kami recruitment process, including a minimum age of 18, ensuring
menerapkan persyaratan ketat dalam proses rekrutmen, no child labor is employed. All Prodia employees are local
termasuk umur minimal yakni 18 tahun, sehingga tidak ada workers, Indonesian citizens (WNI), with many being residents
pekerja anak. Seluruh karyawan Prodia adalah pekerja lokal of the areas where the branches are located. Some of them
yakni warga negara Indonesia (WNI), dan sebagian adalah have even reached managerial positions. [S-03]
penduduk sekitar cabang di masing-masing kota/kabupaten,
dengan beberapa di antaranya telah menduduki jabatan di
tingkat manajemen. [S-03]
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Remunerasi Karyawan dan Perbandingan dengan UMR [F.20][202-1][405-2]
Employee Remuneration and Comparison with UMR
Sesuai Prosedur Operasi Baku: Pengelolaan Remunerasi, In accordance with the Standard Operating Procedure:
maka remunerasi karyawan terdiri dari gaji dasar dan Remuneration Management, employee remuneration consists
tunjangan, tunjangan hari raya (THR), penghargaan masa of a base salary and allowances, holiday allowance (THR), long
kerja, bonus, dan uang pisah. Khusus gaji dasar, diberikan service awards, bonuses, and severance pay. Specifically, the
tanpa perbedaan perlakuan atau rasio 1:1 antara karyawan base salary is provided without discrimination, maintaining
laki-laki maupun perempuan. Besaran remunerasi karyawan a 1:1 ratio between male and female employees. The 2024
Prodia tahun 2024 untuk tingkat jabatan terendah telah remuneration for Prodia employees at the lowest job level
memenuhi ketentuan upah minimum regional (UMR) yang complies with the regional minimum wage (UMR) set by the
ditetapkan pemerintah daerah di setiap wilayah operasi local government in each branch operation.
cabang.
Manfaat kepada Karyawan dan Pencegahan Kerja Paksa [F.19][401-2][409-1][S-10]
Employee Benefits and Prevention of Forced Labor
Kami menetapkan jam kerja dan jam istirahat sesuai regulasi We set working hours and break times in accordance
ketenagakerjaan di Indonesia, serta memberikan tambahan with Indonesian labor regulations and provide additional
imbal jasa pekerjaan untuk setiap kelebihan jam kerja (upah compensation for overtime work. As a result, there were no
lembur). Dengan demikian, selama tahun 2024, tidak ada instances of forced labor in 2024. We provide benefits and
praktik-praktik pemaksaan bekerja. Kami memberikan facilities to employees based on their employment status,
tunjangan dan fasilitas kepada karyawan sesuai status position, and other specific criteria.
kepegawaian, jabatan, dan kriteria tertentu lainnya.
Tunjangan untuk semua karyawan meliputi tunjangan Benefits for all employees include allowances for assignments
penempatan karyawan di tempat kerja dengan kondisi in specific workplace conditions, special allowances for
tertentu; tunjangan khusus bagi jabatan atau kriteria certain positions or criteria, transportation allowances for
tertentu; tunjangan transportasi bagi karyawan Band III ke employees in Band III and above, and attendance allowances
atas; dan tunjangan kehadiran bagi karyawan Band IV – for employees in Band IV – Band VI. Additionally, permanent
Band VI. Selain itu, terdapat tunjangan dan fasilitas untuk employees receive benefits and facilities such as annual
karyawan tetap, yang meliputi medical check-up (MCU) medical check-ups (MCU), employee health claims, loan
tahunan, klaim kesehatan karyawan, fasilitas pinjaman, facilities, annual leave, as well as BPJS Ketenagakerjaan
cuti tahunan, serta BPJS Ketenagakerjaan dan BPJS and BPJS Kesehatan insurance. Benefits and facilities for
Kesehatan. Tunjangan dan fasilitas untuk karyawan tidak non-permanent employees include overtime pay and meal
tetap meliputi lembur dan uang makan. allowances.
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Prodia Performance Performance Performance and Governance
Cuti Melahirkan [401-3]
Maternity Leave
Hak cuti melahirkan diberikan selama tiga bulan kepada Maternity leave is granted for three months to female
karyawan perempuan yang melahirkan dan dua hari employees who give birth and two days for male employees
bagi karyawan laki-laki yang istrinya akan melahirkan. whose wives are giving birth. Prodia guarantees that female
Prodia menjamin karyawan perempuan yang selesai cuti employees can return to their previous positions after
melahirkan dapat kembali bekerja pada jabatan semula. maternity leave. In 2024, there were 170 female employees
Selama tahun 2024, ada 170 karyawan perempuan yang who took maternity leave and 57 male employees who took
mengambil cuti melahirkan dan 57 karyawan laki-laki yang leave for his wife to give birth. Of these, 227 employees or
mengambil cuti istri melahirkan. Sebanyak 227 orang atau 100% have returned to work.
100% telah kembali bekerja.
Inisiatif Keberlanjutan untuk Kesejahteraan Karyawan Sustainability Initiatives for Employee Welfare
Perseroan melakukan inisiatif keberlanjutan untuk The Company undertakes sustainability initiatives to enhance
memperkuat kesejahteraan karyawan sesuai Sustainability employee well-being in alignment with the Sustainability
Blueprint 2024-2030. Inisiatif yang dilaksanakan pada Fase I Blueprint 2024-2030. The initiatives implemented during Phase
(2024-2025) Peta Jalan Keberlanjutan antara lain: I (2024-2025) of the Sustainability Roadmap include:
• Memastikan nilai remunerasi karyawan di atas upah • Ensure employee remuneration is above the provincial
minimum provinsi (UMP); minimum wage (UMP);
• Memastikan seluruh karyawan mendapatkan pemeliharaan • Ensure that all employees receive healthcare, BPJS, MCU
kesehatan, BPJS, fasilitas MCU, kesesuaian remunerasi facilities, appropriate remuneration and other benefits; and
dan tunjangan lainnya; serta mendapatkan hak cuti, libur get the right to leave, holidays and working hours according
dan jam kerja sesuai kesepakatan bersama; to collective agreements;
• Merespons dan menindaklanjuti keluhan karyawan dalam • Respond to and follow up on employee grievances within a
waktu maksimal dua hari kerja; serta maximum of two working days; and
• Memastikan 80% karyawan mendapatkan layanan • Ensure 80% of employees receive mental health services.
kesehatan mental.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Penghormatan HAM terhadap Karyawan
Respect for Human Rights of Employees
Salah satu hal penting dalam pengelolaan ketenagakerjaan One of the key aspects of labor management and employee
dan kesejahteraan karyawan adalah penghormatan terhadap well-being is respect for human rights. Prodia upholds this by
HAM. Prodia mewujudkannya antara lain dengan mendukung supporting freedom of association, implementing collective
kebebasan berserikat serta melakukan perjanjian kerja bersama labor agreements (CLA), and ensuring equality and diversity.
(PKB), memastikan adanya kesetaraan dan keberagaman.
Kebebasan Berserikat dan Perjanjian Kerja Bersama (PKB) [2-30][407-1]
Freedom of Association and Collective Labor Agreement (CLA)
Prodia mendukung kebebasan berserikat dan membentuk Prodia supports the right to freedom of association and the
serikat pekerja. Saat ini, ada satu serikat pekerja dengan formation of labor unions. Currently, there is one labor union
cakupan keanggotaan 914 orang atau 27% dari seluruh with 914 members, representing 27% of all employees. The
karyawan. Perseroan bersama serikat pekerja telah menyusun Company, in collaboration with the labor union, has developed
dan menetapkan PKB yang melindungi seluruh (100%) and implemented a collective labor agreement (CLA) that
karyawan, termasuk karyawan yang bukan anggota serikat protects 100% of employees, including those who are not
pekerja. PKB yang berlaku saat ini adalah PKB Periode Tahun union members. The current CLA covers the 2022-2024
2022-2024 dengan ketentuan dapat diperpanjang untuk period with the provision that it can be extended for a period
jangka waktu 1 tahun, sebelum diperbaharui kembali. of 1 year, before being renewed again.
Kesetaraan Gender, Kesempatan, dan Keberagaman [F.18][405-1][406-1]
Gender Equality, Equal Opportunities, and Diversity
Kami memberikan kesempatan setara kepada setiap karyawan At Prodia, we provide equal career opportunities for all
untuk berkarir di Prodia, dengan mempertimbangkan hasil employees, based on performance evaluations, regardless
penilaian kinerja dan mengesampingkan perbedaan gender, of gender, ethnicity, religion, race, political affiliation, or other
suku, agama, ras, afiliasi politik, maupun hal-hal diskriminatif discriminatory factors. 100% of eligible employees undergo
lain. Penilaian kinerja dilakukan kepada seluruh (100%) performance evaluations. In 2024, the Company has assessed
karyawan yang memenuhi persyaratan. Pada tahun 2024, 2,917 employees and given promotions to 62 employees or
Perseroan telah melakukan penilaian atas 2.917 karyawan dan 1.7% of the total employees. Performance appraisal influences
memberikan promosi jabatan bagi 62 karyawan atau 1,7% the determination of the remuneration that employees will
dari total karyawan. Penilaian kinerja memengaruhi penetapan receive. [404-3]
remunerasi yang akan diterima oleh karyawan. [404-3]
Prodia memberikan kesempatan luas kepada karyawan Prodia actively promotes female participation in decision-
perempuan untuk terlibat dalam pengambilan keputusan dan making and policymaking. As of the end of the reporting
pembuatan kebijakan. Hingga akhir periode pelaporan, jumlah period, there were 2,712 female employees, making up
karyawan perempuan mencapai 2.712 orang atau 73,68% 73.68% of the total workforce. At the Board of Directors level,
dari total karyawan. Di jajaran Direksi, Prodia memiliki empat four out of five members (80%) are women, while two out
perempuan atau 80% dari total anggota Direksi, serta dua of five members (40%) of the Board of Commissioners are
perempuan pada jajaran Dewan Komisaris atau 40% dari total women.
anggota Dewan Komisaris.
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About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Inisiatif Keberlanjutan atas Penghormatan HAM Sustainability Initiative on Human Rights Respect
Perseroan melakukan inisiatif keberlanjutan untuk The Company undertakes sustainability initiatives to
memperkuat penghormatan HAM sesuai Sustainability strengthen respect for human rights in accordance with
Blueprint 2024-2030. Beberapa inisiatif dilaksanakan the Sustainability Blueprint 2024-2030. Several initiatives
pada Fase I (2024-2025) Peta Jalan Keberlanjutan, are being implemented during Phase I (2024-2025) of the
antara lain: Sustainability Roadmap, including:
• Menyusun dan melakukan sosialisasi Kebijakan HAM • Developing and socializing the Human Rights Policy both
kepada internal maupun eksternal perusahaan, dengan internally and externally, by reviewing the Code of Conduct and
mengkaji Code of Conduct dan PKB; Sosialisasi Kebijakan Collective Labor Agreement (CLA); conducting Human Rights
HAM kepada seluruh Direksi, Komisaris, manajer dan Policy awareness programs for all Directors, Commissioners,
karyawan, serta karyawan anak perusahaan; managers, employees, and subsidiary employees;
• Meningkatkan kapasitas dan pengembangan karier • Enhancing employee capacity and career development
karyawan tanpa diskriminasi. Sebanyak 80% karyawan without discrimination. 80% of employees have participated
telah mengikuti pelatihan dan pendidikan pengembangan in career development training, with 20 hours for non-
karier selama 20 jam untuk karyawan non-tenaga healthcare employees and 30 hours for healthcare
kesehatan/nakes dan 30 jam untuk nakes; employees;
• Memasukkan aspek persamaan dan kesetaraan • Incorporating equality and equity aspects (education,
(pendidikan, gender dan kesehatan, termasuk bagi gender, and health, including for persons with disabilities)
penyandang disabilitas) pada panduan rekrutmen maupun into recruitment guidelines and career advancement
peningkatan karir karyawan; dan policies; and
• Mengembangankan keberagaman karyawan dengan • Promoting workplace diversity by developing a workplace
menyusun kebijakan keberagaman di tempat kerja. diversity policy.
Menciptakan Lingkungan Kerja Layak dan Aman [F.21]
OHS Management and Workforce Coverage
Manajemen K3 dan Cakupan terhadap Pekerja [403-1][403-8]
OHS Management and Coverage of Workers
Prodia menciptakan lingkungan kerja layak, aman, dan sehat Prodia ensures a decent, safe, and healthy work environment
melalui penerapan keselamatan dan kesehatan kerja (K3) by implementing occupational health and safety (OHS) policies
sesuai dengan Kebijakan K3 Perseroan. Pengelolaan K3 di in accordance with its OHS Policy. OHS management at the
Kantor Pusat menjadi tanggung jawab Facility Care - HSE Head Office is the responsibility of the Facility Care - HSE
Specialist, sedangkan penanggung jawab di cabang adalah Specialist, while at branch offices, it is overseen by HRGAM
HRGAM dan ROM. [S-11] and ROM. [S-11]
Pengelolaan K3 dijalankan sesuai dengan Manual Sistem OHS management follows the Occupational Health and Safety
Manajemen Proses Keselamatan dan Kesehatan Kerja yang Process Management System Manual for Healthcare Service
berada di Fasilitas Layanan Kesehatan (SMK3 Fasyankes). Facilities (SMK3 Fasyankes), which serves as a guideline for all
Manual ini menjadi pedoman bagi seluruh karyawan dan employees and supplier/vendor workers. The OHS framework
pekerja pemasok/vendor. Pengelolaan K3 mengacu pada adheres to Ministry of Manpower Regulation No. PER.05/
Peraturan Menteri Tenaga Kerja No. PER.05/MEN/1996; MEN/1996, Ministry of Health Regulation (Permenkes)
Peraturan Menteri Kesehatan (Permenkes) No. 411/ No. 411/Menkes/PER/111/2010, and Ministry of Health
Menkes/PER/111/2010, dan Permenkes No 52 Tahun 2018. Regulation No. 52 of 2018. OHS management is regularly
Pengelolaan K3 dievaluasi secara berkala oleh pihak eksternal, evaluated by external parties, including ISO 45001:2018
di antaranya melalui Surveillance ISO 45001:2018. Surveillance Audits.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Di tahun 2024, evaluasi dilakukan pada 21-22 Oktober yang In 2024, the evaluation was conducted on October 21-22
hasilnya menunjukkan ‘Baik’, tanpa temuan signifikan. Selain and the result showed 'Good', with no significant findings.
itu, Prodia telah menerima sertifikat SMK3 dari Kementerian In addition, Prodia has received SMK3 certificate from the
Ketenagakerjaan (Kemnaker) dengan hasil 90,96% (‘Sangat Ministry of Manpower with a result of 90.96% ('Excellent') for
Baik’) untuk kategori tingkat lanjutan (166 kriteria) dan hasil the advanced level category (166 criteria) and this result is
ini berlaku hingga tahun 2026. valid until 2026.
Identifikasi Bahaya, Penilaian Risiko, Investigasi Insiden,
serta Layanan dan Promosi Kesehatan Kerja [403-2][403-3][403-6]
Hazard Identification, Risk Assessment, Incident Investigation,
and Occupational Health Services and Promotion
Prodia menerapkan kesehatan industri (hygiene industry) Prodia applies industrial hygiene principles to identify,
untuk mengidentifikasi, mengevaluasi, dan mengendalikan evaluate, and control potential workplace health hazards.
hal-hal yang berpotensi membahayakan kesehatan The Company also conducts OHS risk identification using the
karyawan di tempat kerja. Prodia juga telah melakukan Hazard Identification, Risk Assessment & Determining Control
identifikasi risiko terkait K3 berdasar Hazard Identification, (HIRADC) method, along with risk mitigation measures. .
Risk Assessment & Determining Control (HIRADC) beserta
mitigasinya.
Risiko Bahaya dan Mitigasinya
Risks, Hazards, and Their Mitigation
Risiko yang Ditimbulkan Mitigasi dan Mekanisme Pengendalian
No.
Risks Involved Mitigation and Control Mechanism
Ergonomi
Ergonomic
• Mengganti kursi atau keyboard yang lebih nyaman
• Mengenalkan alat yang dapat mengurangi tugas berulang, seperti Pneumatic Tube System
• Mengimplementasikan Prosedur Operasi Baku Penataan Fasilitas Kerja yang ergonomis
Risiko cedera di kantor • Membatasi durasi pekerjaan tertentu
dan berkurangnya • Melakukan pengukuran risiko ergonomi menggunakan metode Rapid
produktivitas Entire Body Assessment (REBA), minimal satu kali setahun
1.
• Change to a more comfortable chair or keyboard
Risk of injury in the office • Introducing tools that can reduce repetitive tasks, such as the Pneumatic Tube
and reduced productivity • Implement Standard Operating Procedures for Ergonomic Work Facility Arrangement
• Limiting the duration of certain jobs
• Conduct ergonomic risk measurement using the Rapid Entire Body
Assessment (REBA) method, at least once a year
• Menyediakan alat pelindung diri dan memasang alat pemadam api ringan (APAR)
• Melakukan pemeriksaan lingkungan kerja secara berkala melalui lembaga yang berkompeten,
seperti Balai K3 serta Hygiene Perusahaan Ergonomi dan Kesehatan (Hiperkes)
• Melaksanakan sosialisasi dan latihan tanggap darurat, penggunaan APAR, serta manajemen
Risiko kebakaran atau bencana
situasi darurat lainnya • Menyelenggarakan pemeriksaan dan inspeksi berkala terhadap sarana dan prasarana gedung
2.
Risk of fire or • Providing personal protective equipment and installing portable fire extinguishers (APAR)
emergency situations • Conducting regular workplace inspections through competent agencies, such as the Occupational
Health and Safety Institute and Ergonomics and Health Hygiene (Hiperkes)
• Implementing awareness campaigns and emergency response training, including
the use of portable fire extinguishers and disaster management
• Organizing regular inspections and assessments of the building’s facilities and infrastructure
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Prodia Performance Performance Performance and Governance
Risiko yang Ditimbulkan Mitigasi dan Mekanisme Pengendalian
No.
Risks Involved Mitigation and Control Mechanism
Kualitas Udara dalam Ruangan
Indoor Air Quality
Risiko kesehatan
jangka panjang karena
1. kontaminan udara • Memastikan bahwa kantor telah memiliki ventilasi udara yang memadai
Long-term health risks • Memiliki sistem penyaringan udara yang efektif
due to air contaminants • Melakukan pengujian lingkungan kerja untuk memastikan tidak ada paparan
Risiko peningkatan kondisi lingkungan yang berbahaya, seperti cahaya, suhu, dan kebisingan
absensi karyawan karena • Ensuring that the office has adequate ventilation
masalah pernafasan • Having an effective air filtration system
2. Risk of increased • Conducting workplace environmental testing to ensure there is no exposure to
employee absenteeism hazardous environmental conditions, such as light, temperature, and noise
due to respiratory
problems
Paparan Kimia dan Biologis
Chemical and Biological Exposure
Risiko kerusakan kulit
dan tubuh karena • Melakukan sosialisasi karyawan untuk menjaga kebersihan pribadi
1. bahan kimia • Menggunakan APD untuk pekerjaan yang ditentukan
Risk of skin and body
• Melakukan perawatan alat dengan baik secara rutin
damage due to chemicals
• Melakukan pemisahan pembuangan limbah biologis dan medis
• Menerapkan isolasi bagi karyawan yang terkena paparan biologis
Risiko kesehatan
• Conducting employee awareness programs to maintain personal hygiene
karena limbah
• Using personal protective equipment (PPE) for designated tasks
biologis dan medis
2. • Regularly maintaining equipment properly
Health risks due • Separating the disposal of biological and medical waste
to biological and • Implementing isolation for employees exposed to biological hazards
medical waste
Radiasi
Radiation
• Menggunakan APD yang tepat bagi karyawan yang bekerja dekat dengan radiologi diagnostik
Risiko kesehatan • Melakukan pengukuran paparan radiasi di area radiologi
1. akibat radiasi • Using appropriate personal protective equipment (PPE) for
Health risks from radiation employees working near diagnostic radiology
• Measuring radiation exposure in the radiology area
Kami memiliki mekanisme bagi karyawan untuk melaporkan We have a mechanism for employees to report unsafe
tindakan dan/atau kondisi tidak aman, serta insiden lingkungan actions and/or conditions, as well as environmental incidents
yang bisa menjadi sumber bahaya. Laporan disampaikan that could pose potential hazards. Reports are submitted
kepada penanggung jawab K3 untuk ditindaklanjuti segera. to the OHS responsible party for immediate follow-up. In
Sesuai SMK3 Fasyankes, setiap kejadian K3 ditindaklanjuti accordance with the SMK3 Fasyankes, every OHS incident
dengan investigasi dan perbaikan. Pelaksanaan investigasi is followed up with an investigation and corrective actions.
diatur dalam PN-K3-PST-015B tentang Analisis dan Pelaporan The investigation procedure is outlined in PN-K3-PST-015B
Kecelakaan Akibat Kerja. concerning Work Accident Analysis and Reporting. .
Investigasi dilakukan dalam sebuah tim dengan salah satu Investigations are conducted by a team, with one member
anggota tim memiliki kompetensi dan memenuhi persyaratan of the team possessing the necessary competencies and
untuk menyelidiki insiden kecelakaan. Selama tahun 2024, qualifications to investigate work accidents. During 2024, we
kami telah melakukan investigasi terhadap 33 insiden conducted investigations into 33 work accidents, and the
kecelakaan kerja, dan hasilnya dilaporkan kepada Direksi results were reported to the Board of Directors and relevant
maupun pihak-pihak regulator sesuai ketentuan. Selama tahun regulators as required. During 2024, we also did not receive
2024, kami juga tidak menerima laporan atas sumber bahaya any reports of hazard sources that endangered the safety or
yang mengancam keselamatan maupun kesehatan karyawan. health of employees.
2024
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Kami menyertakan seluruh karyawan dan mengharuskan We include all employees and require suppliers/vendors to be
pemasok/vendor menjadi anggota BPJS Kesehatan. Perseroan members of BPJS Kesehatan. The Company also conducts
juga melakukan pemeriksaan kesehatan bagi karyawan dan health checks for employees and their family members
anggota keluarganya melalui “Kartu Keluarga Prodia”. Berbagai through the "Prodia Family Card". Various health programs
program kesehatan dilakukan, seperti preventif (pencegahan), are conducted, such as preventive, promotive, and educative
promotif (promosi), dan edukatif guna meminimalkan risiko to minimize the risk of health problems of employees and their
gangguan kesehatan pekerja dan keluarganya. Kami juga families. We also conduct voluntary promotional activities
menyelenggarakan kegiatan promosi yang bersifat sukarela untuk to support the government's programs, such as seminars,
mendukung program pemerintah, seperti seminar, penerbitan/ publications, pre-marriage health education, and HIV/AIDS
publikasi, pemberian wawasan kesehatan pranikah, serta prevention and control in the workplace.
pencegahan dan pengendalian HIV/AIDS di lingkungan kerja.
Pada tahun 2024, Prodia juga telah menyusun Rencana In 2024, Prodia has also developed Facility Care Development
Pengembangan Facility Care sejalan dengan Program HCGA Plan in line with HCGA Program “Elevating Eco Premises &
“Elevating Eco Premises & Green Behavior Champion” yang Green Behavior Champion” which will be implemented in
akan dilaksanakan pada tahun 2025. Adapun rencana aktivitas 2025. The activity plans of the program are as follows:
dari program tersebut antara lain:
1. Sustainable Building & Facilities 1. Sustainable Building & Facilities
• Melakukan renovasi dan relokasi bangunan menggunakan • Renovate and relocate buildings using environmentally
material ramah lingkungan. friendly materials.
• Menerapkan aplikasi asset management yang lebih • Implementing a more integrated asset management
terintegrasi. application.
2. Eco Premises Champion 2. Eco Premises Champion
• Meningkatkan green behaviour, khususnya di lingkungan • Improve green behavior, especially in the Company’s
operasional Perseroan. operational environment.
• Menambahkan kriteria eco-branch bagi cabang-cabang • Adding eco-branch criteria for other Prodia branches.
Prodia lainnya.
Partisipasi, Konsultasi, dan Komunikasi Karyawan terkait K3 [403-4]
Employee Participation, Consultation, and Communication Regarding OHS
Prodia menyediakan akses bagi karyawan untuk berpartisipasi, Prodia provides access for employees to participate, consult,
berkonsultasi, maupun berkomunikasi terkait K3 melalui: and communicate regarding OHS through:
• Pembentukan Panitia Pembina Keselamatan dan Kesehatan • Establishment of an Occupational Safety and Health Committee
Kerja (P2K3), yang beranggotakan 15 orang, terdiri dari 3 (P2K3) with 15 members, consisting of 3 management
orang perwakilan manajemen dan 12 orang perwakilan representatives and 12 worker representatives.
pekerja.
• Pelibatan seluruh karyawan dalam membuat kebijakan K3, • Involvement of all employees in making OHS policies, providing
memberikan saran dan masukan, serta pembuatan Hazard suggestions and input, and making Hazard Identification Risk
Identification Risk Assessment and Determining Control Assessment and Determining Control (HIRADC).
(HIRADC).
• Melakukan analisis risiko dan peluang K3 dan menyampaikan • Conducting risk and opportunity analyses regarding OHS and
hasilnya dalam Rapat Teknis Manajemen untuk memastikan presenting the results in Management Technical Meetings to
keefektifan kebijakan dan prosedur K3. ensure the effectiveness of OHS policies and procedures.
• Melaksanakan inspeksi K3 secara rutin untuk memantau • Regularly conducting OHS inspections to monitor and
dan mengevaluasi kondisi lingkungan kerja, memastikan evaluate workplace conditions, ensure compliance with safety
kepatuhan terhadap standar keselamatan, serta standards, and identify areas needing improvement.
mengidentifikasi area yang memerlukan perbaikan.
• Melaksanakan berbagai sosialisasi K3, antara lain dengan • Implementing various OHS awareness programs, including
tema “How to Prevent Needle Stick Industry”, “Siap Siaga themes such as “How to Prevent Needle Stick Injury,”
Hadapi Potensi Gempa Megathrust dan Bencana di “Preparedness for Potential Megathrust Earthquakes and
Indonesia”, serta “Sosialisasi & Drilling Tanggap Darurat Disasters in Indonesia,” and “Emergency Response Drills at
Prodia Tower”. Prodia Tower”.
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About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Pelatihan K3 [403-5]
OHS Training
Pada tahun 2024, Prodia menyelenggarakan 60 pelatihan In 2024, Prodia conducted 60 OHS training, both internally
K3 yang diselenggarakan secara internal maupun eksternal, and externally, attended by 6,751 participants.
dan diikuti 6.751 peserta.
Pelatihan K3 Tahun 2024 [403-5]
OHS Training in 2024
Jenis Pelatihan Jumlah Peserta (Orang) Jumlah Pelatihan
Training Type Total Participants (People) Total Trainings
Avance Cardiac Life Support (ACLS) 10 5
Basic Trauma Cardiac Life Support (BTCLS) 5 4
ESG Workshop 60 3
Hygiene Perusahaan Ergonomi dan Kesehatan (Hiperkes)
4 2
Corporate Hygiene Ergonomics and Health (Hiperkes)
K3 dan Penanganan Limbah
29 1
OHS and Waste Management
Kerangka Acuan Kegiatan Non-medis dan Pengelolaan Limbah untuk Mobile HS
dan SDM Mobile
20 1
Terms of Reference for Non-medical Activities and Waste Management for Mobile
HS and Mobile HR
Mandatory Online Learning for Healthcare Industry 3.413 1
Pelatihan Ahli K3 Umum dan/atau Laboratorium
154 3
General and/or Laboratory OHS Expert Training
Pelatihan Pemadam Kebakaran
8 3
Firefighter Training
Pelatihan K3 Lainnya
3.048 37
Other OHS Training
Jumlah
6.751 60
Total
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Pencegahan dan Mitigasi Dampak K3 bagi Pemasok [403-7]
Prevention and Mitigation of OHS Impacts for Supplier
Kami menerapkan pencegahan dan mitigasi dampak K3 We implement prevention and mitigation of OHS impacts
kepada pemasok/vendor melalui Pedoman Seleksi dan for suppliers/vendors through the Supplier Selection and
Penilaian Calon Pemasok Barang & Jasa. Dalam pedoman Assessment Guidelines for Goods & Services. These
tersebut, diatur aspek K3, di antaranya perlengkapan guidelines cover OHS aspects, including personal protective
alat pelindung diri (APD); perizinan Perusahaan Jasa equipment (PPE); licensing for Occupational Health and Safety
Keselamatan dan Kesehatan Kerja; memiliki personel yang services; having personnel certified in OHS according to their
tersertifikasi K3 sesuai bidang pekerjaannya; serta mampu field of work; and ensuring the maintenance of safety, security,
menjaga keamanan, keselamatan, dan kesehatan kerja. and health at work.
Kinerja K3 [403-9][403-10][S-06]
OHS Performance
Kami menyertakan seluruh karyawan dan mengharuskan We include all employees and require suppliers/vendors to
pemasok/vendor menjadi anggota pada Program Jaminan participate in the Job Loss Security Program (JKK) of BPJS
Kecelakaan Kerja (JKK) BPJS Ketenagakerjaan. Melalui Ketenagakerjaan. Through participation in the JKK Program,
kesertaan Program JKK, Prodia memberikan perlindungan Prodia provides protection against risks of workplace accidents.
atas risiko-risiko kecelakaan dalam hubungan kerja. Selama During 2024, there were no (0%) fatal workplace accidents
tahun 2024, tidak ada (0%) insiden kecelakaan kerja bersifat or occupational diseases (PAK) causing fatalities. However,
fatal maupun penyakit akibat kerja (PAK) yang menyebabkan there were 33 workplace accidents reported, with an accident
fatalitas. Namun demikian, tercatat 33 kecelakaan kerja yang frequency rate of 0.90%. As a mitigation and handling measure
terjadi dengan frekuensi kecelakaan kerja sebesar 0,90%. for the workplace accidents, Prodia implements various
Sebagai langkah mitigasi dan penanganan kecelakaan kerja prevention and handling efforts, including post-exposure
tersebut, Prodia menerapkan berbagai upaya pencegahan prophylaxis, socialization and re-training of work safety,
dan penanganan, termasuk profilaksis pasca pajanan, modification of work tools to improve safety, and creation of risk
sosialisasi dan re-training keselamatan kerja, modifikasi alat reminder cards for employees. These efforts are continuously
kerja untuk meningkatkan keamanan, serta pembuatan kartu strengthened to minimize the risk of accidents and ensure a
pengingat risiko bagi karyawan. Upaya ini terus diperkuat guna safer working environment for all Prodia employees.
meminimalkan risiko kecelakaan dan memastikan lingkungan
kerja yang lebih aman bagi seluruh Insan Prodia.
Statistik kinerja keselamatan kerja disampaikan dalam tabulasi Safety performance statistics are presented in the following
berikut, dengan pendekatan penghitungan per 1.000.000 jam table, calculated per 1,000,000 working hours. During 2024,
kerja orang. Selama tahun 2024, seluruh (100%) karyawan all (100%) permanent employees Prodia also received health
tetap Prodia juga telah mendapatkan fasilitas MCU melalui check-up facilities through the “Prodia Family Card” Program.
Program “Kartu Keluarga Prodia”.
Statistik Kinerja K3 [403-9]
OHS Performance Statistics
2024 2023 2022
Kategori
Category Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Male Female Male Female Male Female
Near Miss 0 0 0 0 0 0
Ringan
2 31 3 14 8 18
Light
Sementara Tidak Mampu Bekerja (SMTB)
0 0 0 0 0 0
Temporarily Unable to Work
Berat
0 0 0 0 0 0
Heavy
Fatal/Meninggal
0 0 0 0 0 0
Fatal/Death
Jumlah Kecelakaan
2 31 3 14 8 18
Number of Accidents
Severity Rate 0 0 0 0 0 0
Frequency Rate 5,33 5,27 11,01
Total Recordable Injury Rate (TRIR) 1,60% 0,80% 1,39%
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About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Penanggulangan Keadaan Darurat
Emergency Response Management
Kami memiliki prosedur penanggulangan untuk mengatasi We have emergency response procedures to address
situasi darurat. Keadaan darurat mencakup bencana alamiah, emergency situations, including natural disasters, technical
kegagalan teknis, dan huru-hara. Prosedur penanggulangan failures, and civil unrest. Emergency response procedures
keadaan darurat diatur dalam Prosedur Operasi Baku: are governed by Standard Operating Procedures: Emergency
Sistem Kesiagaan & Penanggulangan Keadaan Darurat. Preparedness & Response System. Through this procedure,
Melalui prosedur ini, kami menerapkan peringatan dini agar we implement early warning systems to keep employees
karyawan lebih waspada dan mengetahui langkah-langkah alert and informed of the steps to be taken in emergencies.
yang dilakukan dalam keadaan darurat. Salah satu bentuk One form of implementing emergency response procedures
penerapan prosedur penanggulangan keadaan darurat adalah is conducting simulations at least once a year. In 2024,
melakukan simulasi minimal satu kali dalam setiap tahun. Pada simulations were carried out at all branch offices.
tahun 2024, pelaksanaan simulasi dilakukan di seluruh kantor
cabang.
Inisiatif Keberlanjutan atas Pengelolaan K3 Sustainability Initiatives on OHS Management
Perseroan melakukan sejumlah inisiatif keberlanjutan The Company undertook a number of sustainability
untuk memperkuat pengelolaan K3 sesuai Sustainability initiatives to strengthen OHS management in accordance
Blueprint 2024-2030. Inisiatif-inisiatif yang dilaksanakan with the Sustainability Blueprint 2024-2030. The initiatives
pada Fase I (2024-2025) Peta Jalan Keberlanjutan, antara implemented in Phase I (2024-2025) of the Sustainability
lain: Roadmap include:
• Melakukan pengelolaan K3 sesuai jenis jejaring bisnis • Managing OHS according to the types of the Company’s
Perseroan. Inisiatif dijalankan dengan target 7% Total business networks, with a target of 7% Total Recordable
Recordable Incident Rate (TRIR) pada tahun 2024-2025; Incident Rate (TRIR) for 2024-2025;
• Menyediakan fasilitas kerja yang aman dan nyaman; • Providing a safe and comfortable working environment;
dan and
• Melakukan sosialisasi dan pelatihan K3 laboratorium • Conducting comprehensive OHS training and awareness
yang menyeluruh kepada semua karyawan. programs for all employees
2024
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Keselamatan dan Kesehatan Pelanggan
Customer Health and Safety
Dampak Produk/Jasa dan Evaluasi Keamanan Pelanggan [F.27][F.28][416-1][416-2]
Impact of Products/Services and Customer Safety Evaluation
Kami memberikan pelayanan dan mencegah insiden dengan We provide services and prevent incidents by prioritizing
memperhatikan kenyamanan, keselamatan, dan kesehatan the comfort, safety, and health of customers/visitors,
pelanggan/pengunjung yang mencakup semua aspek encompassing all aspects of clinical laboratories, from sample
laboratorium klinik, mulai dari pengambilan sampel (pra- collection (pre-analytical) to result delivery (post-analytical).
analitik) hingga penyerahan hasil (pascaanalitik). Selama tahun During 2024, there were no incidents of non-compliance
2024, tidak terdapat insiden ketidakpatuhan atas dampak regarding the safety and health impacts of services.
keselamatan dan kesehatan layanan.
Prodia memiliki Integrated Management System (IMS) dan Prodia has Integrated Management System (IMS) and
Technical Quality Assurance (TQA) yang bertugas memastikan Technical Quality Assurance (TQA) who are in charge of
standar prosedur operasi (SOP) diterapkan menyeluruh, dan ensuring that the standard operating procedures (SOP) are
memastikan setiap kantor cabang mematuhi standar ISO implemented thoroughly, and ensuring that each branch office
9001:2018 dan ISO 15189. Kami melakukan berbagai upaya complies with ISO 9001:2018 and ISO 15189 standards. We
untuk memberikan nilai unggul dengan tetap mengutamakan make various efforts to provide superior value while prioritizing
keamanan dan keselamatan pelanggan/pengunjung, di the safety and security of customers/visitors, including tool
antaranya regenerasi alat, pemeliharaan alat, kalibrasi alat regeneration, tool maintenance, calibration of measuring
ukur, quality control (QC), interfacing alat, serta pelatihan. instruments, quality control (QC), interfacing of equipment,
Secara berkala, Perseroan melakukan evaluasi dan memeriksa and training. Periodically, the Company evaluates and checks
keamanan seluruh (100%) fasilitas dan peralatan, serta the safety of all (100%) facilities and equipment, and ensures
memastikan program audit mutu internal dan eksternal dari internal and external quality audit programs from certification
badan sertifikasi. bodies.
Komitmen Layanan Setara kepada Pelanggan [F.17]
Commitment to Equal Service for Customers
Prodia menerima 2,77 juta kunjungan pelanggan/pengunjung In 2024, Prodia received a total of 2.77 million customer/visitor
selama tahun 2024. Kami melayani semua pelanggan dengan visits. We serve all customers equally across all age groups,
setara untuk segala kelompok usia, gender, dan berbagai genders, and backgrounds. Prodia provides supporting
kalangan. Prodia melengkapi fasilitas pendukung untuk facilities to serve customers/visitors according to their needs:
melayani pelanggan/pengunjung sesuai kondisi mereka:
• Prodia Health Care, Prodia Lab dan Klinik, memberikan • Prodia Health Care, Prodia Lab and Clinic, provide health
pelayanan kesehatan kepada seluruh pelanggan secara services to all customers in general, both for laboratory and
general, baik untuk kebutuhan laboratorium maupun klinik. clinical needs.
• Prodia Children Health Centre, memberikan pelayanan dan • Prodia Children Health Centre provides services and
pemeriksaan yang dikhususkan untuk pelanggan anak usia examinations specifically for children aged neonate (0-4
neonatus (0-4 minggu) hingga usia remaja (18 tahun). weeks) to teenagers (18 years old).
• Prodia Women’s Health Centre, memberikan pelayanan dan • Prodia Women's Health Center provides services and
pemeriksaan yang dikhususkan untuk pelanggan wanita. examinations specifically for female customers.
• Prodia Senior Health Centre, memberikan pelayanan dan • Prodia Senior Health Center provides services and
pemeriksaan yang dikhususkan untuk pelanggan middle examinations specifically for middle age and senior
age dan senior. customers.
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Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Seluruh kantor cabang utama juga telah dilengkapi fasilitas All main branch offices are equipped with supporting facilities
pendukung bagi penyandang disabilitas, mulai dari for persons with disabilities, including wheelchair accessibility,
ketersediaan kursi roda, ramp, lift, serta toilet dengan tombol ramps, and elevators, and toilet with emergency button.
darurat. Pelanggan yang memiliki keterbatasan hadir ke Customers with mobility limitations can also receive home
kantor cabang juga mendapatkan layanan home service oleh service from phlebotomists for laboratory needs and home
phlebotomist untuk kebutuhan laboratorium dan home care care from doctors and nurses for clinical needs.
oleh dokter dan perawat untuk kebutuhan klinik.
Pemasaran, Pelabelan, dan Kepatuhan [417-1][417-2][417-3]
Marketing, Labeling, and Compliance
Prodia membangun omnichannel dan personalized Prodia builds omnichannel and personalized marketing
marketing communication melalui social media management communication through structured social media management
yang terstruktur sesuai kebutuhan pelanggan. Strategi tailored to customer needs. The strategy includes digital
yang dilakukan adalah dengan pemasaran digital melalui marketing through the corporate website and providing
situs Perseroan serta menyediakan informasi secara akurat accurate and prompt information. The official website at
dan cepat. Situs Perseroan: www.prodia.co.id menjadi www.prodia.co.id serves as the main channel for publishing
kanal utama untuk mempublikasikan informasi, sekaligus information while marketing products and services.
memasarkan produk dan layanan.
Kontak Prodia | Contact Prodia Social Media (24/7)
Call Center: 1500 830 (04.00-22.00 WIB) Instagram: @prodia_lab
WhatsApp: 0855 1500 830 (24/7) X: @prodia_lab
Telegram: @prodia.id (24/7) Website: www.prodia.co.id
Email: info@prodia.co.id (24/7)
2024
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Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Seluruh kegiatan pemasaran dilaksanakan dengan All marketing activities are conducted in compliance with legal
memperhatikan ketentuan perundang-undangan, di antaranya regulations, including Law No. 8 of 1999 concerning Consumer
Undang-Undang No. 8 Tahun 1999 tentang Perlindungan Protection, as well as the Indonesian Advertising Ethics from
Konsumen, serta Etika Pariwara Indonesia dari Dewan the Indonesian Advertising Council. The form of marketing
Periklanan Indonesia. Bentuk komunikasi pemasaran communication implemented is Scientific Marketing, which
yang dijalankan berupa Scientific Marketing, yakni dengan promotes health through education for customers. During
melakukan promosi kesehatan melalui edukasi kepada 2024, we actively promoted health and healthy lifestyles
pelanggan. Selama tahun 2024, kami aktif melakukan promosi through the Company’s communication channels such as
kesehatan dan gaya hidup sehat melalui: kanal komunikasi YouTube, Instagram, podcasts, and the Prodia Healthy & Fun
Perseroan seperti Youtube, Instagram, podcast, serta acara with Community (Prodia HFC). Our efforts to develop digital
Prodia Healthy & Fun with Community (Prodia HFC). Upaya marketing have received appreciation from various parties.
Perseroan mengembangkan pemasaran digital membuahkan We have also never received sanctions of any kind due to
apresiasi dari berbagai pihak. Kami juga tidak pernah alleged non-compliance in information delivery or marketing
mendapatkan sanksi dalam bentuk apapun karena sangkaan communication.
ketidakpatuhan penyampaian informasi maupun komunikasi
pemasaran.
Inisiatif Keberlanjutan bagi Keselamatan dan Kesehatan Sustainability Initiatives for Customer/Visitor Safety and
Pelanggan/Pengunjung Health
Perseroan melakukan sejumlah inisiatif keberlanjutan untuk The Company is undertaking several sustainability initiatives
memperkuat pengelolaan keselamatan dan kesehatan to strengthen the management of customer/visitor safety and
pelanggan/pengunjung sesuai Sustainability Blueprint health in accordance with the Sustainability Blueprint 2024-
2024-2030. Inisiatif yang dilaksanakan pada Fase I (2024- 2030. The initiatives implemented in Phase I (2024-2025)
2025) telah terintegrasi dengan inisiatif keberlanjutan untuk are integrated with sustainability initiatives to enhance OHS
memperkuat pengelolaan K3 dan telah disampaikan pada management and have been presented in other sections of
bagian lain Laporan ini. this Report.
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Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
2024
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Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Strategi dan Tata Kelola Keberlanjutan:
Mitra untuk Tata Kelola Kesehatan Berkelanju
Sustainability Strategy and Governance:
A Partner for Sustainable Health Governance
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Prodia menyelenggarakan praktik tata kelola
keberlanjutan dengan menerapkan praktik usaha
utan yang transparan, beretika, seimbang antar kinerja
lingkungan, sosial, dan tata kelola untuk pertumbuhan
usaha yang berkelanjutan.
Prodia implements sustainable governance practices
by applying transparent, ethical business practices
that balance environmental, social, and governance
performance to achieve sustainable business growth.
2024
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Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Struktur dan Peran
Badan Tata Kelola Keberlanjutan
Structure and the Role of Sustainability Governance Body
Selama lebih dari 50 tahun beroperasi di Indonesia, For more than 50 years of operating in Indonesia, the Company
Perseroan menerapkan tata kelola keberlanjutan yang has implemented sustainable governance as an integral part
menjadi bagian integral dari sikap dan perilaku korporasi. of its corporate attitude and behavior. Sustainability values
Nilai-nilai keberlanjutan menjadi budaya Perseroan yang have become the Company’s culture, embedded in every
diimplementasikan dalam setiap proses bisnis, dan business process, and are the responsibility of all parties.
menjadi tanggung jawab semua pihak.
Struktur Tata Kelola Perseroan [2-9][G-03]
Corporate Governance Structure
RAPAT UMUM PEMEGANG SAHAM
GENERAL MEETING OF STAKEHOLDERS
Organ Utama
Main Organs
DIREKSI DEWAN KOMISARIS
BOARD OF DIRECTORS BOARD OF COMMISSIONERS
SEKRETARIS UNIT AUDIT KOMITE KOMITE NUMERASI & KOMITE TATA KELOLA KOMITE
PERUSAHAAN INTERNAL AUDIT REMUNERASI PERUSAHAAN MANAJEMEN RISIKO
CORPORATE INTERNAL AUDIT AUDIT NUMERATION & REMUNERATION CORPORATE GOVERNANCE RISK MANAGEMENT
SECRETARY UNIT COMMITTEE COMMITTEE COMMITTEE COMMITTEE
Organ Pendukung
Supporting Organs
Struktur organisasi Perseroan secara lebih komprehensif
dapat dilihat pada Laporan Tahunan Perseroan 2024.
A more comprehensive organizational structure can be seen
in the Company’s 2024 Annual Report.
106 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Perseroan telah menetapkan struktur dan mekanisme The Company has established a structure and mechanism to
untuk mengelola serta memantau implementasi kinerja manage and monitor performance implementation across all
di seluruh unit. Berdasarkan Undang-Undang (UU) No. units. Based on Law No. 40 of 2007 concerning Limited Liability
40 Tahun 2007 tentang Perseroan Terbatas, struktur tata Companies, the corporate governance structure consists of
kelola perusahaan terdiri dari tiga organ utama, yaitu Rapat three main bodies: the General Meeting of Shareholders (GMS),
Umum Pemegang Saham (RUPS), Dewan Komisaris, dan the Board of Commissioners, and the Board of Directors. This
Direksi. Struktur ini memastikan pemisahan yang jelas structure ensures a clear separation between supervisory and
antara fungsi pengawasan dan pengambilan keputusan decision-making functions within the organization, with each
dalam perusahaan, dengan masing-masing organ body independently carrying out its duties and authorities,
menjalankan tugas dan wewenang secara independen, particularly in the implementation of sustainable governance.
khususnya penerapan tata kelola keberlanjutan. Perseroan The Company has also developed a board manual or working
juga menyusun board manual atau pedoman kerja Dewan guidelines for the Board of Commissioners and the Board
Komisaris dan Direksi sebagai bagian dari GCG yang of Directors as part of Good Corporate Governance (GCG),
mengacu pada Anggaran Dasar Perseroan, Undang- which refers to the Company’s Articles of Association, the
Undang Perseroan Terbatas, serta peraturan terkait lainnya. Limited Liability Company Law, and other relevant regulations.
Untuk mendukung kinerja tata kelola, Perseroan menerapkan To support governance performance, the Company implements
berbagai mekanisme yang memastikan penerapan tata various mechanisms to ensure effective governance application.
kelola yang efektif. Mekanisme tersebut meliputi sistem These mechanisms include an internal control system, risk
pengendalian internal, manajemen risiko, audit internal dan management, internal and external audits, the Articles of
eksternal, Anggaran Dasar, pedoman perilaku, manajemen Association, a code of conduct, quality management systems, as
sistem mutu, serta prosedur operasi standar dan proses well as standard operating procedures and business processes.
bisnis.
Penanggung Jawab Tata Kelola Keberlanjutan [E.1][2-9][2-11]
Sustainability Governance Responsibility
Direksi sebagai badan tata kelola tertinggi memiliki peran As the highest governing body, the Board of Directors
penting dalam mengawasi risiko dan peluang terkait iklim plays a crucial role in overseeing climate-related risks and
melalui implementasi Sustainability Blueprint yang telah opportunities through the implementation of the Sustainability
disusun sebagai acuan bagi seluruh cabang dan departemen Blueprint, which serves as a reference for all branches
Perseroan. Dalam tata kelola keberlanjutan, Direksi bersama and departments within the Company. In sustainability
Dewan Komisaris secara aktif memantau kinerja keberlanjutan, governance, the Board of Directors, together with the
termasuk identifikasi serta pengelolaan risiko dan peluang Board of Commissioners, actively monitors sustainability
yang timbul dari perubahan iklim. performance, including identifying and managing risks and
opportunities arising from climate change.
2024
Laporan Keberlanjutan 107
Sustainability Report
Page 108
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Nominasi dan Seleksi Pejabat
Tata Kelola Keberlanjutan [2-10][2-19][2-20][2-21][G-06]
Nomination and Selection of Sustainability Governance Officers
Anggota Dewan Komisaris dan Direksi dipilih berdasarkan Members of the Board of Commissioners and the Board of
rekomendasi dari Komite Nominasi dan Remunerasi Directors are selected based on recommendations from the
dengan mempertimbangkan keberagaman, pendidikan, Nomination and Remuneration Committee, considering the
pengalaman kerja, dan kompetensi masing-masing calon. diversity, education, work experience, and competencies of each
Proses nominasi dan seleksi ini diajukan kepada RUPS, candidate. The nomination and selection process is submitted to
sesuai prosedur dan kriteria yang berlaku. the GMS in accordance with applicable procedures and criteria.
Setiap anggota Direksi bertugas selama lima tahun untuk Each member of the Board of Directors serves a five-year term
satu periode jabatan, tanpa menghilangkan hak RUPS per period, without prejudice to the GMS’s right to dismiss
yang dapat memberhentikan sewaktu-waktu. Tidak ada them at any time. No member of the Board of Directors holds
anggota Direksi yang merangkap sebagai pejabat eksekutif a concurrent position as an executive officer of the Company.
Perseroan. Direksi dibantu pejabat Perseroan yang ditunjuk The Board of Directors is supported by designated Company
untuk membantu merencanakan, melaksanakan, dan officers responsible for planning, implementing, and evaluating
melakukan evaluasi penerapan keberlanjutan. sustainability practices.
Nominasi dan seleksi anggota Direksi menjadi kewenangan The nomination and selection of Board of Directors members
pemegang saham dengan mempertimbangkan kompetensi fall under the authority of the shareholders, considering
masing-masing calon, serta menjunjung prinsip keadilan each candidate’s competencies while upholding fairness
dan tidak diskriminatif terhadap perbedaan latar belakang. and non-discrimination regarding background differences.
Ketentuan remunerasi anggota Direksi dan Dewan Komisaris The remuneration provisions for the Board of Directors and
mengacu pada Piagam Komite Nominasi dan Remunerasi the Board of Commissioners adhere to the Nomination and
dengan mempertimbangkan berbagai faktor, dan tidak boleh Remuneration Committee Charter, considering various factors
bertentangan dengan peraturan perundang-undangan. and ensuring compliance with prevailing laws and regulations.
Penetapan Remunerasi Direksi dan Dewan Komisaris
Determination of Board of Directors’ and Board of Commissioners’ Remuneration
RUPS memberikan wewenang kepada Dewan Komisaris The GMS grants authority to the Board of Commissioners to
untuk menentukan jumlah remunerasi Dewan Komisaris determine the remuneration for the Board of Commissioners and
dan Direksi setiap tahunnya. Dewan Komisaris kemudian the Board of Directors each year. The Board of Commissioners
mengusulkan jumlah kompensasi berdasarkan rekomendasi then proposes the compensation amount based on
dari Komite Remunerasi dan Nominasi yang akan disetujui recommendations from the Nomination and Remuneration
dalam RUPS. Dalam hal ini, Komite Nominasi dan Remunerasi Committee, which is subsequently approved in the GMS. In
berperan penting dalam mengevaluasi kebijakan, besaran, this regard, the Nomination and Remuneration Committee plays
dan struktur remunerasi secara berkala. a crucial role in periodically evaluating remuneration policies,
amounts, and structures.
.
Pengungkapan informasi lebih lanjut mengenai nominasi, seleksi, kebijakan dan proses
penentuan remunerasi, serta rasio kompensasi total tahunan dari anggota Direksi dan Dewan
Komisaris disampaikan pada Laporan Tahunan 2024.
Further information on nominations, selections, policies, and processes for determining remuneration,
as well as the annual total compensation ratio of members of the Board of Directors and the Board of
Commissioners, is disclosed in the Company’s 2024 Annual Report.
108 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Peningkatan Kompetensi Pejabat
Tata Kelola Keberlanjutan [E.2][2-17][G-05]
Competency Development for Sustainability Governance Officers
Perseroan memiliki kebijakan pelatihan bagi Direksi dan The Company has a training policy for the Board of Directors
Dewan Komisaris yang diatur dalam Piagam Direksi dan and the Board of Commissioners, as stipulated in the Board
Piagam Dewan Komisaris. Sesuai kebijakan tersebut, of Directors Charter and the Board of Commissioners Charter.
Direksi dan Dewan Komisaris diwajibkan mengikuti Under this policy, the Board of Directors and the Board of
pelatihan setiap tahun untuk meningkatkan kompetensi Commissioners are required to undergo annual training to enhance
dan mendukung pelaksanaan tugasnya. their competencies and support the execution of their duties.
Sepanjang tahun 2024, Perseroan telah melibatkan During 2024, the Company has engaged the Board of Directors,
Direksi, Dewan Komisaris, dan karyawan eksekutif senior the Board of Commissioners, and senior executive employees
dalam berbagai program peningkatan pengetahuan in various knowledge and competency development
dan kompetensi, termasuk yang berkaitan dengan programs, including those related to sustainability. A detailed
keberlanjutan. Rincian lengkap program pelatihan dapat breakdown of these training programs can be found in the
dilihat dalam Laporan Tahunan Perseroan 2024. Company’s 2024 Annual Report.
Beberapa Pelatihan Aspek Keberlanjutan
Sustainability Aspect Trainings
Topik Pelatihan Tanggal Pelaksanaan Penyelenggara
Training Topic Training Date Organizer
Empowering Scientific Minds: Igniting Curiosity & Fostering 10 Juli 2024
Prodia Corporate University
Innovation as Science-Driven People July 10, 2024
Sosialisasi & Drilling Tanggap Darurat Prodia Tower 11 Juli 2024
PT Prodia Widyahusada Tbk
Socialization & Emergency Response Drills at Prodia Tower July 11, 2024
10 September 2024 &
Implementasi UU Pelindungan Data Pribadi 18 September 2024
Prodia Corporate University
Implementation of the Personal Data Protection Law September 10, 2024 &
September 18, 2024
Sosialisasi KAK Medis Nasional 25 Oktober 2024
Prodia SMK3
Socialization of National Medical ToR October 25, 2024
Refreshment Mandatory Learning for Clinic: Tata Laksana 23 Oktober –
Kegawatdaruratan 8 November 2024
Prodia Corporate University
Refreshment Mandatory Learning for Clinics: Emergency October 23 –
Management November 8, 2024
Siap Siaga Hadapi Potensi Gempa Megathrust dan Ben- Prodia Corporate University & Badan
cana di Indonesia 30 Oktober 2024 Penanggulangan Bencana Daerah
Preparedness for Potential Megathrust Earthquakes and October 30, 2024 Prodia Corporate University & Regional
Disasters in Indonesia Disaster Management Agency
ESG Workshop: 3rd Phase “Create” 12 November 2024
Prodia Corporate University & Abbott
Operational Excellence Laboratory with ESG November 12, 2024
2 Desember 2024
Implementing Code of Conduct for Company Compliance Prodia Corporate University
December 2, 2024
2024
Laporan Keberlanjutan 109
Sustainability Report
Page 110
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Peran Badan Tata Kelola Keberlanjutan
dalam Pengelolaan Dampak [2-12]
Role of the Sustainability Governance Body in Impact Management
Sebagai badan tertinggi tata kelola keberlanjutan, Direksi As the highest governing body for sustainability, the Board of
memiliki peran strategis mengelola dampak LST yang Directors plays a strategic role in managing ESG impacts arising
ditimbulkan dari kegiatan Perseroan. Direksi merumuskan from the Company’s activities. The Board of Directors formulates
kebijakan keberlanjutan, memastikan pelaksanaan, serta sustainability policies, ensures their implementation, and conducts
melakukan evaluasi. Dalam menjalankan tugas ini, Direksi evaluations. In carrying out these duties, the Board of Directors is
dibantu oleh Corporate Secretary, terutama memantau supported by the Corporate Secretary, particularly in monitoring
pelaksanaan Sustainability Blueprint. the implementation of the Sustainability Blueprint.
Direksi dapat mendelegasikan kewenangan atas The Board of Directors may delegate authority for sustainability
penerapan keberlanjutan dan pengelolaan dampak kepada implementation and impact management to designated
pejabat Perseroan yang ditunjuk. Pejabat Perseroan yang Company officers. These delegated officers represent the
menerima delegasi kewenangan akan mewakili Direksi Board of Directors in engaging and communicating with
dalam melakukan dan membangun komunikasi dengan stakeholders. One of the responsibilities delegated to the
pemangku kepentingan. Salah satu tanggung jawab yang Corporate Secretary includes corporate social responsibility
didelegasikan kepada Corporate Secretary adalah kegiatan (CSR) activities and the preparation of sustainability reports.
tanggung jawab sosial dan lingkungan (TJSL), serta [2-13][2-14]
penyusunan laporan keberlanjutan. [2-13][2-14]
Dewan Komisaris juga mengadakan pertemuan/rapat The Board of Commissioners also holds regular meetings with
berkala dengan organ pendukung maupun pemangku supporting bodies and stakeholders to ensure compliance and
kepentingan untuk memastikan kepatuhan dan evaluasi evaluate the implementation of the Sustainability Policy. During
atas penerapan Kebijakan Keberlanjutan. Dalam rapat- these meetings, the Board of Commissioners ensures that the
rapat tersebut, Dewan Komisaris memastikan bahwa sustainable financial plans and implementations carried out by
rencana dan implementasi keuangan berkelanjutan yang the Board of Directors are progressing effectively and without
dijalankan oleh Direksi telah berjalan dengan baik dan conflicts of interest. Additionally, the Board of Commissioners
tidak ada konflik/benturan kepentingan. Selain itu, Dewan evaluates ESG performance, oversees risk management
Komisaris juga mengevaluasi kinerja LST, penerapan implementation, and provides recommendations.
manajemen risiko, dan memberikan input.
Total Kehadiran Direksi dan Dewan Komisaris Tahun 2024 [G-02]
Total Attendance of Board of Directors and Board of Commissioners in 2024
Keterangan Jumlah Rapat Dewan Rata-rata Kehadiran dalam Rapat (%)
Description Number of Board Meetings Average Meeting Attendance (%)
Jumlah Kehadiran Dewan Komisaris
ke Rapat Dewan Komisaris 10 Rapat Dewan Komisaris
92%
Total Attendance of Board of Commissioners 10 Board of Commissioners Meeting
to Board of Commissioners Meetings
Jumlah Kehadiran Direksi ke Rapat Direksi
17 Rapat Direksi
Total Attendance of Board of Directors 100%
17 Board of Directors Meeting
to Board of Directors Meetings
Jumlah Kehadiran Direksi dalam Rapat 11 Rapat Gabungan Direksi
Gabungan Direksi dan Dewan Komisaris dan Dewan Komisaris
96%
Attendance of the Board of Directors in the Joint Meeting 11 Joint Meeting of Board of Directors
of the Board of Directors and the Board of Commissioners and Board of Commissioners
Jumlah Kehadiran Dewan Komisaris dalam Rapat
11 Rapat Gabungan Direksi
Gabungan Direksi dan Dewan Komisaris
dan Dewan Komisaris
Total Attendance of Board of Commissioners 95%
11 Joint Meeting of Board of Directors
in the Joint Meeting of the Board of Directors
and Board of Commissioners
and the Board of Commissioners
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Informasi lebih lanjut mengenai pelaksanaan pertemuan/rapat Direksi dan Dewan
Komisaris selama periode pelaporan disampaikan dalam Laporan Tahunan 2024.
Additional details regarding the implementation of meetings held by the Board of
Directors and the Board of Commissioners during the reporting period are provided
in the 2024 Annual Report.
Penilaian Kinerja Badan Tata Kelola Keberlanjutan [2-18][G-04]
Performance Assessment of the Sustainability Governance Body
Komite Nominasi dan Remunerasi bertanggung jawab untuk The Nomination and Remuneration Committee is responsible for
melakukan penilaian kinerja anggota Direksi dan Dewan assessing the performance of Board of Directors and Board of
Komisaris berdasarkan kualifikasi yang telah ditetapkan Commissioners members based on the qualifications outlined
melalui Kriteria Penilaian Direksi (Board Assessment Criteria). in the Board Assessment Criteria. Additionally, the Board of
Selain itu, kinerja Direksi dievaluasi oleh Dewan Komisaris Commissioners evaluates the performance of the Board of
setiap tahun berdasarkan kriteria yang direkomendasikan Directors annually based on criteria recommended by the
oleh Komite Nominasi dan Remunerasi. Nomination and Remuneration Committee.
Pelaksanaan penilaian kinerja Dewan Komisaris dan The performance assessment of the Board of Commissioners
Direksi dilakukan sekali dalam setahun berdasarkan and Directors is carried out once a year based on procedures
prosedur yang telah ditetapkan oleh Komite Tata Kelola established by the Corporate Governance Committee. This
Perusahaan. Penilaian ini dilakukan antar sesama anggota assessment is carried out between fellow members of the Board
Dewan Komisaris dan dari Dewan Komisaris terhadap of Commissioners and the Board of Commissioners regarding
kinerja Direksi. Penilaian diberikan atas kinerja individual the performance of the Board of Directors. Assessments are
dan kolegial. Hasil penilaian kinerja Dewan Komisaris given on individual and collegial performance. The results of the
tersebut digunakan sebagai bahan pertimbangan dalam performance assessment of the Board of Commissioners are
perhitungan kompensasi yang diterima oleh Dewan used as consideration in the resolution accepted by the Board
Komisaris, serta dalam mempertimbangkan pengangkatan of Commissioners, as well as in considering return channels or
kembali atau pemberhentiannya. Kinerja Dewan Komisaris termination. The performance of the Board of Commissioners
juga dievaluasi setiap tahun oleh RUPS. Selengkapnya is also evaluated every year by the GMS. Details regarding
mengenai kriteria penilaian Dewan Komisaris dan Direksi the assessment criteria for the Board of Commissioners and
dibahas dalam Laporan Tahunan Perseroan. Directors are discussed in the Company’s Annual Report.
Selain itu, untuk memastikan implementasi inisiatif Furthermore, to ensure the effective implementation of
keberlanjutan berjalan efektif, setiap departemen dan cabang sustainability initiatives, each department and branch of the
Perseroan memiliki Key Performance Indicator (KPI) termasuk Company has Key Performance Indicators (KPIs), including
pengelolaan risiko dan peluang iklim. Sustainability Blueprint those related to climate risk and opportunity management. The
berfungsi sebagai pedoman dalam penetapan KPI ini, dan Sustainability Blueprint serves as a guideline in establishing these
memastikan bahwa prinsip keberlanjutan telah terintegrasi KPIs, ensuring that sustainability principles are integrated into
dalam setiap proses bisnis. every business process.
Informasi lebih lanjut mengenai kebijakan dan proses penilaian kinerja/evaluasi Direksi
dan Dewan Komisaris dapat dilihat pada Laporan Tahunan 2024.
Further information on the policy and process of performance assessment/evaluation of the
Board of Directors and Board of Commissioners can be found in the 2024 Annual Report.
2024
Laporan Keberlanjutan 111
Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Komitmen pada Tata Kelola Keberlanjutan [HC-DY-230A.2][HC-DY-230A.3]
Commitment to Sustainability Governance
Prodia melakukan penilaian kinerja GCG secara konsisten Prodia consistently conducts Good Corporate Governance
setiap tahun, baik secara mandiri maupun melalui assessor (GCG) performance assessments annually, both independently
independen, dengan menggunakan acuan standar nasional and through external assessors, using national and international
maupun internasional. Dewan Komisaris dan Direksi standards as references. The Board of Commissioners and the
melaporkan status perkembangan penerapan GCG kepada Board of Directors report the progress of GCG implementation
pemegang saham dalam RUPS. Penerapan tata kelola to shareholders during the General Meeting of Shareholders
keberlanjutan dilakukan berdasarkan Sustainability Blueprint (GMS). Sustainability governance is implemented based on the
dan self-assessment melalui ASEAN Corporate Governance Sustainability Blueprint and self-assessments through the ASEAN
(CG) Scorecard. Kesungguhan penerapan kinerja keberlanjutan Corporate Governance (CG) Scorecard. The strong commitment
dan GCG ini menjadikan saham Perseroan masuk dalam to sustainability and GCG has positioned the Company’s shares
Indeks ESG Quality 45 IDX KEHATI (ESGQKEHATI) dan Indeks in the ESG Quality 45 IDX KEHATI Index (ESGQKEHATI) and the
ESG Sector Leaders IDX KEHATI (ESGSKEHATI). ESG Sector Leaders IDX KEHATI Index (ESGSKEHATI).
112 PT Prodia Widyahusada Tbk
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Tentang Kinerja Kinerja Kinerja Strategi dan Tata
Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Etika Bisnis, Kepatuhan Hukum,
dan Regulasi [2-27][G-07]
Business Ethics, Legal Compliance, and Regulations
Perseroan memiliki Pedoman Perilaku atau Kode Etik Prodia The Company has established the Prodia Code of Conduct,
yang berfungsi mengatur hubungan antar insan Prodia dengan which governs relationships among Prodia employees and
berbagai pihak eksternal, seperti pelanggan, masyarakat various external parties, including customers, the general
umum, dokter, perusahaan, rumah sakit, laboratorium klinik, public, doctors, companies, hospitals, clinical laboratories,
mitra kerja, pelaku usaha sejenis, pemerintah, kreditur, business partners, industry peers, the government, creditors,
investor, media massa, maupun penegak hukum. Pedoman investors, the media, and law enforcement. This Code of
Perilaku ini berlaku bagi seluruh insan Prodia mulai dari Dewan Conduct applies to all Prodia personnel, from the Board of
Komisaris, Direksi, sampai dengan karyawan, termasuk Commissioners and the Board of Directors to employees,
mereka yang bertindak atas nama Perseroan, perusahaan including those acting on behalf of the Company, affiliated
afiliasi, maupun mitra kerja sama. companies, or business partners.
Mekanisme Mendapatkan Advis dan Meningkatkan Kepatuhan [2-26]
Mechanism for Seeking Advice and Enhancing Compliance
Kami memiliki mekanisme whistleblowing system (WBS) The Company has implemented a whistleblowing system
dan menerapkan perlindungan data pribadi pelanggan/ (WBS) and enforces personal data protection for customers,
pengunjung maupun karyawan. Keberadaan WBS visitors, and employees. The WBS mechanism encourages
memberikan dorongan serta kesadaran kepada individu Prodia personnel to report fraud, legal violations, company
Prodia untuk melaporkan kecurangan atau pelanggaran regulation breaches, code of ethics violations, or conflicts of
terhadap hukum, peraturan perusahaan, kode etik, maupun interest without fear of retaliation. Throughout 2024, no WBS
benturan kepentingan tanpa rasa takut atau khawatir. reports or data breaches were recorded. Stakeholders can
Sepanjang tahun 2024, tidak terdapat pelaporan WBS dan submit reports of suspected violations committed by Prodia
kebocoran data pelanggan. Para pemangku kepentingan personnel via whistleblower@prodia.co.id.
dapat menyampaikan laporan dugaan pelanggaran yang
dilakukan oleh insan Prodia melalui e-mail whistleblower@
prodia.co.id.
Setiap laporan akan ditindaklanjuti Tim WBS dan Tim Each report is reviewed by the WBS Team and the
Investigasi. Kedua Tim tersebut wajib merahasiakan Investigation Team, who ensure strict confidentiality and
identitas pelapor dan seluruh informasi rahasia yang protect whistleblowers from intimidation, extortion, or
dilaporkan, serta memberikan perlindungan kepada pelapor violence. Investigation results are submitted to the relevant
agar terhindar dari intimidasi, pemerasan, dan kekerasan superior, who then determines appropriate follow-up actions
dari berbagai pihak. Hasil investigasi disampaikan kepada in accordance with Company Regulations and/or applicable
atasan terlapor untuk kemudian diputuskan bentuk tindak laws.
lanjut sesuai Peraturan Perusahaan dan/atau peraturan
perundangan.
2024
Laporan Keberlanjutan 113
Sustainability Report
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Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Dukungan terhadap Antikorupsi [G-07]
Support for Anti-corruption Initiatives
Prodia menetapkan Kebijakan Antikorupsi yang berlaku di Prodia has implemented an Anti-corruption Policy that applies
lingkungan Perseroan dengan melibatkan seluruh pemangku across the Company, involving all stakeholders. The purpose
kepentingan. Tujuan dari penerapan Kebijakan Antikorupsi of the Anti-corruption Policy is to prevent financial losses that
adalah mencegah kerugian yang dapat mengganggu could impact business continuity; strengthen compliance with
kelangsungan usaha/bisnis Perseroan, meningkatkan ketaatan laws, regulations, and ethical standards; and support the
dan kedisiplinan Perseroan terhadap hukum, peraturan dan Indonesian government’s anti-corruption initiatives.
etika serta mendukung program pemerintah dalam mencegah
tindak korupsi di Indonesia.
Prodia belum melakukan asesmen kegiatan operasi yang Although Prodia has not yet conducted an assessment
memiliki risiko atas perbuatan korupsi. Namun sejalan of operational activities with potential corruption risks, the
dengan Kebijakan Antikorupsi, kami melakukan mekanisme Anti-Corruption Policy includes preventive mechanisms in
pencegahan korupsi pada seluruh proses bisnis, termasuk all business processes, including procurement of goods
pengadaan barang/jasa. Langkah ini mampu mencegah and services. This approach has successfully prevented
terjadinya insiden korupsi, yang dibuktikan dengan tidak corruption incidents, with no corruption cases recorded in
adanya kasus korupsi yang terjadi pada tahun 2024. Selain 2024. Additionally, there were no financial losses related to
itu, kami tidak mencatat adanya kerugian akibat proses hukum legal proceedings involving medical fraud. [205-1][205-3][HC-
terkait dengan kecurangan medis (medical fraud). [205-1][205- DY-510A.1]
3][HC-DY-510A.1]
Komunikasi dan Pelatihan Antikorupsi [205-2]
Anti-Corruption Communication and Training
Selama tahun 2024, kami melakukan kegiatan sosialisasi In 2024, Prodia conducted anti-corruption awareness
maupun pelatihan antikorupsi yang diikuti anggota Direksi, and training programs for the Board of Directors, Board of
Dewan Komisaris, pejabat Perseroan, karyawan Prodia, Commissioners, Company officials, employees, and suppliers/
maupun pemasok/vendor. Salah satu kegiatan tersebut vendors. One of these initiatives was a training session on
adalah sosialisasi pengisian formulir laporan gratifikasi dan “Implementing the Code of Conduct,” featuring a Company
pelatihan mengenai “Implementing Code of Conduct” yang Commissioner as the speaker. This session emphasized the
menghadirkan Komisaris Perseroan sebagai pembicara. importance of maintaining integrity and increasing awareness
Sesi tersebut membahas pentingnya menjaga integritas of gratuities and corruption as part of prevention efforts.
guna meningkatkan kesadaran terhadap gratifikasi dan
korupsi sebagai bagian dari upaya pencegahan.
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About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Pengelolaan Benturan Kepentingan [2-15][G-09]
Conflict of Interest Management
Perseroan memiliki kebijakan yang mewajibkan seluruh Insan The Company enforces a policy requiring all Prodia personnel,
Prodia, termasuk badan tata kelola tertinggi untuk menghindari including the highest governance bodies, to avoid conflicts
konflik atau benturan kepentingan yang dapat menguntungkan of interest that could benefit themselves or other parties.
diri sendiri dan/atau pihak lain. Setiap Insan Prodia diwajibkan All personnel must adhere to good corporate governance
untuk mematuhi prinsip-prinsip tata kelola perusahaan yang principles.
baik.
Berdasarkan komitmen tersebut, Perseroan menginformasikan As part of this commitment, Prodia discloses information
kepada seluruh pemangku kepentingan mengenai kepemilikan to stakeholders regarding share ownership by the Board of
saham Direksi maupun Dewan Komisaris, serta hubungan Directors and the Board of Commissioners, as well as any
afiliasi yang mungkin ada. Informasi ini disampaikan dalam affiliations they may have. This information is included in the
setiap Laporan Tahunan. Selain itu, Perseroan memastikan Annual Report. Material affiliated transactions with potential
bahwa transaksi afiliasi material yang berpotensi menimbulkan conflicts of interest undergo review by the Audit Committee
benturan kepentingan akan dikaji dan ditelaah oleh Komite and are reported to the Board of Commissioners. Additionally,
Audit, kemudian dilaporkan kepada Dewan Komisaris. the Company ensures that supplier and business partner
Pengelolaan benturan kepentingan juga dilakukan untuk selection processes are free from conflicts of interest. This
proses penentuan pemasok atau mitra bisnis untuk commitment is reflected in the Related Party Transaction
memastikan tidak ada konflik kepentingan. Komitmen ini (RPT) & Conflict of Interest Policy.
tercermin dalam Kebijakan Transaksi dengan Pihak Terafiliasi.
Perseroan juga memiliki Kebijakan Pencegahan Insider Trading The Company also has a Preventing Insider Trading Policy,
untuk mengatur perlakuan yang adil terhadap pemegang ensuring fair treatment of shareholders. This policy prevents
saham. Kebijakan ini memastikan bahwa Direksi, Dewan the Board of Directors, Board of Commissioners, and
Komisaris, maupun karyawan tidak mengambil manfaat atau employees from exploiting non-public market information
keuntungan dari pengetahuan yang umumnya tidak tersedia for personal gain. It also ensures that individuals in influential
di pasar. Perseroan juga memastikan individu yang memiliki positions within the Company do not engage in insider trading
jabatan atau kekuasaan di dalam Perseroan tidak terlibat or misuse confidential information. [G-08]
dalam perdagangan secara internal atau menyalahgunakan
informasi rahasia untuk keuntungan pribadi. [G-08]
Komunikasi atas Kejadian Kritis [2-16]
Communication of Critical Events
Prodia memiliki beberapa mekanisme dan akses yang dapat Prodia has established multiple mechanisms and access
dimanfaatkan pemangku kepentingan untuk melakukan points for stakeholders to communicate critical issues,
komunikasi hal-hal kritis, salah satunya melalui Kontak Prodia. one of which is through Contact Prodia. During 2024,
Selama tahun 2024, tidak terdapat interaksi mengenai hal- there were no critical events reported by customers or the
hal kritis yang disampaikan pelanggan maupun masyarakat public via Contact Prodia. In addition, Prodia provides
melalui Kontak Prodia. Selain itu, Prodia juga menyediakan several other communication channels, including:
beberapa mekanisme lain, di antaranya:
1. Tatap muka manajemen dengan karyawan melalui town 1. Face-to-face meetings between management and
hall meeting dan/atau gathering; employees through town hall meetings and/or gatherings;
2. Tatap muka dengan pemasok melalui penyelenggaraan 2. Meetings with suppliers through Vendor Day events;
Vendor Day; dan and
3. Pertemuan koordinasi dengan pemerintah dan regulator. 3. Coordination meetings with the government and regulators.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
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Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Penilaian Manajemen Risiko
terhadap Kinerja Keberlanjutan [E.3]
Risk Management Assessment
for Sustainability Performance
Prodia menerapkan sistem manajemen risiko untuk Prodia implements a risk management system to address
menghadapi berbagai risiko dalam menjalankan kegiatan various risks in its business operations, including those that
usaha, termasuk risiko yang dapat mempengaruhi kinerja may impact sustainability performance. Through this system,
keberlanjutan. Melalui penerapan sistem manajemen risiko, all risks are identified, managed, and mitigated, minimizing
semua risiko diidentifikasi, dikelola, dan dimitigasi, sehingga potential negative impacts.
mengurangi dampak negatif yang mungkin terjadi.
Secara berkala, Direksi melaporkan perkembangan Profil The Board of Directors regularly reports updates on the
Status Risiko Korporasi kepada Komite Manajemen Risiko Corporate Risk Status Profile to the Risk Management
yang diketuai Komisaris Independen. Pembahasan pada Committee, which is chaired by an Independent Commissioner.
setiap laporan mencakup uraian dan status risiko, mulai dari Each report includes a detailed description and status of risks,
low hingga very high. Berdasarkan pengelolaan risiko yang ranging from low to very high. Based on risk management
dilakukan selama tahun 2024, teridentifikasi risiko utama yang activities conducted in 2024, key risks affecting sustainability
dapat mempengaruhi kinerja keberlanjutan. Risiko ini menjadi performance have been identified. These risks remain a priority
perhatian Perseroan untuk terus dimitigasi dan dikelola. for continuous mitigation and management by the Company.
Pengelolaan Risiko terhadap Kinerja Keberlanjutan
Risk Management for Sustainability Performance
Risiko Utama Pengaruh terhadap Risiko Keberlanjutan dan Mitigasi yang Dilakukan
Main Risk Impact on Sustainability Risks and Mitigation Actions
Kesinambungan bisnis dan kinerja keuangan Perseroan dipengaruhi oleh kunjungan pelanggan yang membutuhkan
Risiko Strategi layanan jasa kesehatan pemeriksaan laboratorium. Prodia berupaya meningkatkan layanan dan kepuasan pelanggan
Bisnis dan dengan menjaga mutu dan layanan; melakukan inovasi dan transformasi digital; disertai komitmen terhadap
Keuangan keamanan, keselamatan, dan kesehatan pelanggan serta karyawan.
Business Strategy Business continuity and the Company’s financial performance are influenced by customer visits requiring laboratory test
and Finance Risk healthcare services. Prodia continuously strive to improve service and customer satisfaction by maintaining quality and
services, engaging in continuous innovation and digital transformation, accompanied by a commitment to the safety and
health of both customers and employees.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Permasalahan dalam Penerapan Keberlanjutan [E.5]
Challenges in Sustainability Implementation
Hingga akhir tahun 2024, kami mencatat masih ada As of the end of 2024, we have identified several issues,
permasalahan, termasuk hambatan dan tantangan dalam obstacles, and challenges in implementing sustainability
menerapkan keberlanjutan di lingkungan Prodia, di antaranya: within Prodia, including:
• Banyaknya jumlah Laboratorium Medis dan Klinik Prodia • The large number of Prodia Medical Laboratories and
yang tersebar di seluruh Indonesia diperlukan adanya Clinics spread throughout Indonesia requires a common
pemahaman yang sama antar karyawan. Dengan kondisi ini, understanding between employees. With this condition, the
maka Perseroan menerapkan standarisasi di berbagai aspek Company implements standardization in various aspects of
keberlanjutan serta mendorong peningkatan kompetensi. sustainability and encourages increased competence.
• Perubahan iklim yang berpengaruh pada perubahan jumlah • Climate change, which influences the prevalence and types
penyakit, akan mempengaruhi profil kesehatan generasi of diseases, is expected to affect the health profiles of future
yang akan datang. Keadaan ini menuntut Prodia untuk generations. This situation requires Prodia to continuously
terus melakukan berbagai inovasi, baik teknologi maupun innovate in both technology and products/services to
produk/layanan untuk mendukung Prodia sebagai the next support its vision as “the next-generation health center” while
generation health center, dan pada saat bersamaan turut also contributing to climate change mitigation.
berkontribusi pada pengendalian perubahan iklim.
Pemangku Kepentingan [E.4][2-29]
Stakeholders
Pemangku kepentingan memegang peranan penting Stakeholders play a crucial role in ensuring the Company’s
atas keberlangsungan Perseroan, sehingga kami sustainability, and we are committed to maintaining strong
senantiasa menjaga hubungan baik dengan mereka. Kami relationships with them. We identify stakeholders as strategic
mengidentifikasi pemangku kepentingan sebagai mitra partners who form an essential part of our sustainability
strategis yang merupakan elemen penting dari agenda agenda. Stakeholder identification is conducted through
keberlanjutan. Identifikasi dilakukan melalui pendekatan interaction-based approaches throughout the reporting
interaksi yang berlangsung selama periode pelaporan dan period, assessing their influence on the Company’s goals and
pengaruhnya terhadap pencapaian tujuan Perseroan. overall sustainability efforts.
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About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Pelibatan Pemangku Kepentingan
Stakeholder Engagement
Pemangku
Kepentingan Basis Identifikasi Topik Metode dan Frekuensi Pelibatan
Identification Basis Topics Method and Frequency of Engagement
Stakeholders
• Survei kepuasan pelanggan, dilaksanakan minimal satu
kali dalam setiap tahun.
• Jaminan kualitas layanan, jaminan
• Inovasi berkelanjutan dan pengembangan produk,
keselamatan sampel, akurasi hasil
dilaksanakan sesuai kebutuhan.
pemeriksaan, dan waktu selesai hasil
• Transformasi digital, dilaksanakan sesuai kebutuhan.
pemeriksaan.
• Kerja sama dengan berbagai pihak penyelenggara
• Keamanan, kenyamanan, kerahasiaan
layanan kesehatan, pelaksanaan disesuaikan dengan
data, privasi, keselamatan, dan
• Ketergantungan kebutuhan.
kesehatan pelanggan.
• Tanggung Jawab • Layanan pelanggan, dilaksanakan setiap waktu.
• Jaminan keselamatan sampel.
• Pengaruh • Acara pemasaran (seminar umum), dilaksanakan secara
Pelanggan • Akurasi dan hasil pemeriksaan.
reguler setiap tahun.
Customers • Dependency
• Responsibility • Quality assurance of services, sample
• Customer satisfaction surveys, conducted at least
• Influence safety assurance, examination result
once a year.
accuracy, and turnaround time.
• Continuous innovation and product development,
• Security, comfort, data confidentiality,
conducted as needed.
privacy, safety, and health of
• Digital transformation, implemented as required.
customers.
• Collaboration with various healthcare service providers,
• Sample safety assurance.
conducted based on necessity.
• Accuracy and examination results.
• Customer service, available at all times.
• Marketing events (public seminars), held regularly
every year.
• Penetapan upah sesuai ketentuan ketenagakerjaan,
• Pemenuhan hak-hak normatif, dilaksanakan berkala sesuai regulasi dan pencapaian
kesejahteraan, dan remunerasi. kinerja Perseroan.
• Tempat kerja sehat, nyaman, dan • Penyusunan Perjanjian Kerja Bersama (PKB),
aman. diperbaharui setiap 2 tahun sekali.
• Keselamatan dan kesehatan kerja • Penerapan Sistem Manajemen Keselamatan dan
(K3). Kesehatan Kerja (SMK3), dilaksanakan setiap waktu dan
• Ketergantungan
• Jaminan kesetaraan kesempatan audit berkala satu kali dalam setahun.
• Tanggung Jawab
untuk pengembangan karier • Penilaian kinerja, dilaksanakan setiap tahun.
• Pengaruh
berdasarkan penilaian kinerja. • Membentuk forum bipartite dan tripartite, serta serikat
• Keterwakilan
Pemerintah • Kesetaraan gender. karyawan.
Government • Dependency
• Fulfillment of normative rights, welfare, • Wage determination in accordance with labor regulations,
• Responsibility
and remuneration. reviewed periodically based on regulations and corporate
• Influence
• A healthy, comfortable, and safe performance achievements.
• Representation
workplace. • Preparation of the Collective Labor Agreement (CLA),
• Occupational health and safety (OHS). updated every two years.
• Equal opportunities for career • Implementation of the Occupational Health and Safety
development based on performance Management System (OHSMS), conducted continuously
assessment. with periodic audits once a year.
• Gender equality. • Performance assessments, conducted annually.
• Establishment of bipartite and tripartite forums, as well as
an employee union.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Pemangku
Kepentingan Basis Identifikasi Topik Metode dan Frekuensi Pelibatan
Identification Basis Topics Method and Frequency of Engagement
Stakeholders
• Penyusunan Rencana Kerja dan Anggaran Perusahaan
(RKAP), dilaksanakan di awal tahun.
• Pelaporan berkala kinerja operasi dan keuangan,
dilaksanakan per triwulan, per semester, dan per tahun.
• Rapat Umum Pemegang Saham (RUPS), dilaksanakan
• Tingkat pengembalian investasi
satu kali setiap tahun buku.
melalui peningkatan kinerja.
• RUPS Luar Biasa dilaksanakan sesuai kebutuhan.
• Pelaporan kinerja Perseroan.
• Pembayaran dividen, dilaksanakan sesuai keputusan
• Pemenuhan hak-hak pemegang
RUPS Tahunan.
saham.
• Penerbitan Laporan Tahunan dan Laporan Keberlanjutan,
• Pembayaran dividen.
• Ketergantungan dilaksanakan satu kali setiap tahun.
• Pengungkapan informasi material
• Tanggung Jawab • Pertemuan Analis, Non-Deal Roadshow, dan Investment
terkait keberlangsungan usaha secara
• Pengaruh Conference, dilaksanakan sesuai kebutuhan.
transparan dan tepat waktu.
Pemegang • Proksimitas • Penyelenggaraan Paparan Publik (Public Expose),
• Pertanggungjawaban tata kelola.
Saham minimal satu kali dalam setahun.
• Dependency
Shareholders • Responsibility • Return on investment through
• Preparation of the Company Work Plan and Budget
• Influence improved performance.
(RKAP), conducted at the beginning of the year.
• Proximity • Corporate performance reporting.
• Periodic operational and financial performance reporting,
• Fulfillment of shareholder rights.
conducted quarterly, semi-annually, and annually.
• Dividend payment.
• Annual General Meeting of Shareholders (AGM), held once
• Disclosure of material information
per fiscal year.
related to business continuity in a
• Extraordinary GMS, held as needed.
transparent and timely manner.
• Dividend payments, executed according to the resolutions
• Governance accountability.
of the Annual General Meeting of Shareholders.
• Publication of the Annual Report and Sustainability Report,
conducted once per year.
• Analyst Meetings, Non-Deal Roadshows, and Investment
Conferences, conducted as needed.
• Public Expose events, held at least once a year.
Mitra • Proses tender dan kontrak kerja pengadaan barang dan
• Ketergantungan Hubungan dan kontrak kerja yang
Usaha dan jasa, dilaksanakan sesuai dengan kebutuhan Perseroan.
• Tanggung Jawab transparan, berkeadilan, dan saling
Pemasok • Evaluasi berkala, dilaksanakan sesuai kebutuhan.
menguntungkan.
• Dependency
Business • Responsibility • Tender processes and procurement contracts for goods
Transparent, fair, and mutually beneficial
Partners and and services, carried out based on the Company’s needs.
relationships and employment contracts.
Suppliers • Periodic evaluations, conducted as needed.
Penyampaian informasi sesuai prinsip-
prinsip keterbukaan informasi dan Pelaksanaan siaran pers, konferensi pers, kunjungan media,
Pengaruh kebutuhan Perseroan. dan media gathering, dilaksanakan sesuai kebutuhan.
Media
Influence Information disclosure in accordance with Press releases, press conferences, media visits, and media
the principles of transparency and the gatherings, conducted as needed.
Company’s needs.
• Kegiatan promosi dan edukasi kesehatan sesuai
Masyarakat • Pengaruh Informasi terkait upaya peningkatan kebutuhan.
dan • Proksimitas kualitas kesehatan. • Pemenuhan TJSL sesuai kebutuhan.
Komunitas
• Influence
• Proximity Information related to efforts to improve • Health promotion and education activities, conducted as
People and
health quality. needed.
Community
• CSR fulfillment, as needed.
• Keselamatan dan Kesehatan Kerja
• Sosialisasi internal, dilaksanakan jika terdapat informasi
(K3).
yang perlu disampaikan.
• Hak-hak karyawan.
• Pelatihan, workshop, dan sharing session yang
• Ketergantungan • Kesetaraan, keberagaman, dan
dilaksanakan sesuai kebutuhan.
• Tanggung Jawab kesempatan dalam pengembangan
Karyawan • Survei kepuasan karyawan setiap tahun sekali.
karier serta proses rekrutmen.
Employees • Dependency
• Responsibility • Internal outreach, carried out if there is information that
• Occupational Health and Safety (OHS).
needs to be conveyed.
• Employee rights.
• Training, workshops, and sharing sessions carried out as
• Equality, diversity, and opportunities in
needed.
career development and recruitment
• Employee satisfaction survey once every year.
processes.
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Prodia Ekonomi Lingkungan Sosial Kelola Berkelanjutan
About Economic Environmental Social Sustainability Strategy
Prodia Performance Performance Performance and Governance
Privasi dan Pelindungan
Data Pelanggan [418-1]
Customer Data Privacy and Protection
Seiring dengan perkembangan digitalisasi di industri With the rapid advancement of digitalization in the healthcare
kesehatan dan transformasi digital, maka Prodia senantiasa industry and digital transformation, Prodia is continuously
meningkatkan pelindungan dan keamanan data seluruh enhancing data protection and security for all stakeholders,
pemangku kepentingan, terutama pelanggan. Perseroan especially customers. The Company recognizes the
memahami pentingnya menjaga data yang dimiliki secara importance of safeguarding data responsibly and has
berhati-hati, dan menerapkan Kebijakan Privasi sesuai implemented a Privacy Policy in accordance with applicable
ketentuan yang berlaku, di antaranya Undang-Undang regulations, including Law No. 27 of 2022 concerning
Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi; Personal Data Protection; Law No. 11 of 2008 concerning
Undang-Undang Nomor 11 Tahun 2008 tentang Informasi Electronic Information and Transactions, as amended by Law
dan Transaksi Elektronik sebagaimana telah diubah dengan No. 19 of 2016; and various other ministerial regulations.
Undang-Undang Nomor 19 Tahun 2016 tentang Perubahan
atas Undang-Undang Nomor 11 Tahun 2008; serta sejumlah
peraturan lainnya dari kementerian.
Kami terus berupaya membangun keamanan data guna We continue to strive to build data security for use supporting
mendukung penerapan transformasi digital dengan the implementation of digital transformation with made
melakukan beberapa upaya, antara lain: several efforts, including:
• Sosialisasi untuk tidak menyebarkan data pribadi seperti • Awareness campaigns discouraging the sharing of
password, ID, dan data lainnya kepada pihak lain; personal data such as passwords, IDs, and other sensitive
• User/customer dapat melakukan pengkinian data dengan information;
mengajukan permohonan kepada Prodia; • Allowing users/customers to update their data by
submitting a request to Prodia;
• Sosialisasi untuk selalu update password setiap 2 bulan
• Requiring employees to update their passwords every two
sekali bagi karyawan;
months; and
• Penggunaan IT Security yang advanced dan diperbarui • Utilizing advanced IT security systems, regularly updated
secara berkala untuk mengelola data pasien. to safeguard patient data.
2024
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Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
Atas upaya tersebut, selama tahun 2024, Perseroan tidak As a result of these efforts, throughout 2024, the Company
menerima laporan/keluhan/pengaduan maupun sanksi/denda did not receive any reports, complaints, or sanctions/fines
terkait dugaan kebocoran, pencurian, penyalahgunaan data related to alleged data breaches, theft, misuse of customer
pelanggan, maupun pelanggaran privasi pelanggan. [HC-DY- data, or violations of customer privacy. [HC-DY-230A.3][HC-
230A.3][HC-DY-230A.4] DY-230A.4]
Untuk meningkatkan keamanan data Perseroan dan To further enhance corporate and customer data security,
pelanggan, pada tahun 2024, Prodia membentuk satuan in 2024, Prodia established a special task force, the Cyber
tugas khusus, yakni Satgas Cyber Security Incident Response Security Incident Response Team (CSIRT), based on
Team (CSIRT), berdasarkan Surat Penunjukan Direksi Nomor Directors’ Appointment Letter No. 125/S/Intern/XI/2024.
125/S/Intern/Xl/2024. CSIRT bertanggung jawab kepada CSIRT reports directly to the Board of Directors and is led by
Direksi, dan dipimpin seorang Kepala dengan anggota 21 a Head of CSIRT, with 21 personnel from the IT Department
personel dari Departemen IT serta beberapa departemen lain. and other key departments. CSIRT’s responsibilities include:
CSIRT memiliki tugas dan tanggung jawab, antara lain:
• Mendeteksi secara proaktif ancaman keamanan informasi • Proactively detecting information security threats that may
yang dapat mengganggu operasi laboratorium klinik Prodia; disrupt Prodia’s clinical laboratory operations;
• Merespons dengan cepat terhadap insiden keamanan • Rapidly responding to security incidents, minimizing impacts,
yang terjadi, meminimalisasi dampaknya, dan mengambil and taking necessary actions to restore system security;
tindakan yang diperlukan untuk memulihkan keamanan
sistem;
• Meningkatkan kesadaran dan pemahaman tentang • Raising awareness and understanding of information security
keamanan informasi di lingkungan Prodia melalui pelatihan within Prodia through continuous training and education;
dan edukasi yang berkelanjutan;
• Melakukan evaluasi dan perbaikan terus-menerus terhadap • Continuously evaluating and improving security policies,
kebijakan, prosedur, dan teknologi keamanan informasi procedures, and technologies to ensure optimal data and
untuk memastikan perlindungan yang optimal terhadap system protection; and
data dan sistem Prodia; dan
• Berkolaborasi dengan pihak eksternal, termasuk lembaga • Collaborating with external parties, including government
pemerintah dan mitra industri, untuk berbagi informasi agencies and industry partners, to share threat intelligence and
tentang ancaman keamanan dan praktik terbaik dalam best practices in handling security incidents.
mengatasi insiden keamanan informasi.
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Referensi Peraturan Otoritas Jasa Keuangan (POJK)
Nomor 51/POJK.03/2017 atau Surat Edaran Otoritas
Jasa Keuangan Nomor 16/SEOJK.04/2021 [G.4]
Financial Services Authority Regulation (POJK) Number 51/POJK.03/2017 or Circular
Letter of the Financial Services Authority Number 16/SEOJK.04/2021 References
Indikator Halaman
No.
Indicators Page(s)
Strategi Keberlanjutan
Sustainability Strategy
Penjelasan Strategi Keberlanjutan
A.1 7
Elaboration on Sustainability Strategy
Ikhtisar Kinerja Aspek Keberlanjutan
Summary of Sustainability Aspect Performance
Aspek Ekonomi
B.1 14
Economic Aspects
Aspek Lingkungan Hidup
B.2 15
Environmental Aspects
Aspek Sosial
B.3 15
Social Aspects
Profil Perusahaan
Company Profile
Visi, Misi, dan Nilai Keberlanjutan
C.1 6
Vision, Mission, and Values of Sustainability
Alamat Perusahaan
C.2 38
Company's Address
Skala Usaha
C.3 39
Enterprise Scale
Produk, Layanan, dan Kegiatan Usaha yang Dijalankan
C.4 40
Products, Services, and Business Activities
Keanggotaan pada Asosiasi
C.5 41
Membership in Association
Perubahan Emiten dan Perusahaan Publik yang Bersifat Signifikan
C.6 44
Significant Changes in Issuers and Public Companies
Penjelasan Direksi
The Board of Directors' Explanation
Penjelasan Direksi
D.1 16-22
The Board of Directors' Explanation
Tata Kelola Keberlanjutan
Sustainability Governance
Penanggung Jawab Penerapan Keuangan Berkelanjutan
E.1 107
Responsible for Implementing Sustainable Finance
Pengembangan Kompetensi Terkait Keuangan Berkelanjutan
E.2 109
Competency Development Related to Sustainable Finance Implementation
Penilaian Risiko atas Penerapan Keuangan Berkelanjutan
E.3 117
Risk Assessment of the Implementation of Sustainable Finance
Hubungan dengan Pemangku Kepentingan
E.4 118
Relations with Stakeholders
Permasalahan terhadap Penerapan Keuangan Berkelanjutan
E.5 118
Problems with the Implementation of Sustainable Finance
2024
Laporan Keberlanjutan 123
Sustainability Report
Page 124
Referensi POJK No. 51/POJK.03/2017 atau SEOJK No. 16/SEOJK.04/2021,
Indeks Isi Standar GRI dan SASB: Health Care Delivery, serta Indikator Pelaporan Panduan E20
POJK No. 51/POJK.03/2017 or SEOJK No. 16/SEOJK.04/2021 References,
GRI Standards and SASB: Health Care Delivery, and E20 Guidance Reporting Indicators
Indikator Halaman
No.
Indicators Page(s)
Kinerja Keberlanjutan
Sustainability Performance
Kegiatan Membangun Budaya Keberlanjutan
F.1 8, 77
Sustainable Culture Development Activities
Kinerja Ekonomi
Economic Performance
Perbandingan Target dan Kinerja Produksi, Portofolio, Target
Pembiayaan, atau Investasi, Pendapatan dan Laba Rugi
F.2 50
Comparison of Targets and Production Performance, Portfolio, Financing
Targets, or Investments, Income as well as Profit and Loss
Perbandingan Target dan Kinerja Portofolio, Target Pembiayaan, atau Investasi pada
Instrumen Keuangan atau Proyek yang Sejalan dengan Keuangan Berkelanjutan
F.3 Comparison of Target and Portfolio Performance, Financing Targets, or Investments in Financial 56
Instruments or Projects That are in Line with the Implementation of Sustainable Finance
Kinerja Lingkungan Hidup
Environmental Performance
Aspek Umum
General Aspect
Biaya Lingkungan Hidup
F.4 66
Environmental Costs
Aspek Material
Material Aspect
Penggunaan Material yang Ramah Lingkungan
F.5 66
Use of Environmentally Friendly Materials
Aspek Energi
Energy Aspect
Jumlah dan Intensitas Energi yang Digunakan
F.6 76
Amount and Intensity of Energy Used
Upaya dan Pencapaian Efisiensi Energi dan Penggunaan Energi Terbarukan
F.7 77
Efforts and Achievements of Energy Efficiency and Use of Renewable Energy
Aspek Air
Water Aspect
Penggunaan Air
F.8 71
Water Usage
Aspek Keanekaragaman Hayati
Aspects of Biodiversity
Dampak dari Wilayah Operasional yang Dekat atau Berada di Daerah
F.9 Konservasi atau Memiliki Keanekaragaman Hayati 81
Impacts from Operational Areas that are Near or Located in Conservation Areas or Have Biodiversity
Usaha Konservasi Keanekaragaman Hayati
F.10 81
Biodiversity Conservation Efforts
Aspek Emisi
Emission Aspect
Jumlah dan Intensitas Emisi yang Dihasilkan Berdasarkan Jenisnya
F.11 76
Total and Intensity of Emissions Generated by Type
Upaya dan Pencapaian Pengurangan Emisi yang Dilakukan
F.12 77
Efforts and Achievements of Emission Reduction Made
Aspek Limbah dan Efluen
Waste and Effluent Aspects
Jumlah Limbah dan Efluen yang Dihasilkan Berdasarkan Jenis
F.13 78
Amount of Waste and Effluent Generated by Type
Mekanisme Pengelolaan Limbah dan Efluen
F.14 78
Waste and Effluent Management Mechanism
Tumpahan yang Terjadi (jika ada)
F.15 78
Occurring Spills (if any)
124 PT Prodia Widyahusada Tbk
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Indikator Halaman
No.
Indicators Page(s)
Aspek Pengaduan Terkait Lingkungan Hidup
Complaint Aspects Related to the Environment
Jumlah dan Materi Pengaduan Lingkungan Hidup yang Diterima dan Diselesaikan
F.16 88
Number and Material of Environmental Complaints Received and Resolved
Kinerja Sosial
Social Performance
Komitmen untuk Memberikan Layanan atas Produk dan/atau Jasa yang Setara kepada Konsumen
F.17 100
Commitment to Provide Services on Equal Products and/or Services to Consumers
Aspek Ketenagakerjaan
Employment Aspect
Kesetaraan Kesempatan Bekerja
F.18 92
Equal Employment Opportunity
Tenaga Kerja Anak dan Tenaga Kerja Paksa
F.19 89-90
Child Labor and Forced Labor
Upah Minimum Regional
F.20 90
Regional Minimum Wage
Lingkungan Bekerja yang Layak dan Aman
F.21 89, 93
Decent and Safe Work Environment
Pelatihan dan Pengembangan Kemampuan Pegawai
F.22 60
Employee Capability Training and Development
Aspek Masyarakat
Community Aspect
Dampak Operasi terhadap Masyarakat Sekitar
F.23 84
Impact of Operations on Surrounding Communities
Pengaduan Masyarakat
F.24 88
Community Complaints
Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL)
F.25 84
Corporate Social Responsibility (CSR) Activities
Tanggung Jawab Pengembangan Produk/Jasa Berkelanjutan
Responsibility for Sustainable Product/Service Development
Inovasi dan Pengembangan Produk/Jasa Berkelanjutan
F.26 53
Innovation and Development of Sustainable Products/Services
Produk/Jasa yang Sudah Dievaluasi Keamanannya bagi Pelanggan
F.27 100
Products and Services that have been Evaluated for Customer Safety
Dampak Produk/Jasa
F.28 100
Product/Service Impact
Jumlah Produk yang Ditarik Kembali
F.29 56
Number of Product Recalls
Survei Kepuasan Pelanggan terhadap Produk dan/atau Jasa Berkelanjutan
F.30 56
Customer Satisfaction Survey of Sustainable Products and/or Services
Lain-lain
Others
Verifikasi Tertulis dari Pihak Independen (jika ada)
G.1 26
Written Verification from Independent Party (if any)
Lembar Umpan Balik
G.2 27
Feedback Form
Tanggapan terhadap Umpan Balik Laporan Keberlanjutan Tahun Sebelumnya
G.3 27
Responses to Previous Year’s Sustainability Report Feedback
Daftar Pengungkapan Sesuai Peraturan Otoritas Jasa Keuangan Nomor 51/POJK.03/2017 tentang
Penerapan Keuangan Berkelanjutan bagi Lembaga Jasa Keuangan, Emiten, dan Perusahaan Publik
G.4
List of Disclosures According to Financial Services Authority Regulation Number 51/POJK.03/2017 concerning
Implementation of Sustainable Finance for Financial Services Institutions, Issuers, and Public Companies
2024
Laporan Keberlanjutan 125
Sustainability Report
Page 126
Referensi POJK No. 51/POJK.03/2017 atau SEOJK No. 16/SEOJK.04/2021,
Indeks Isi Standar GRI dan SASB: Health Care Delivery, serta Indikator Pelaporan Panduan E20
POJK No. 51/POJK.03/2017 or SEOJK No. 16/SEOJK.04/2021 References,
GRI Standards and SASB: Health Care Delivery, and E20 Guidance Reporting Indicators
Indeks Isi Standar Global Reporting Initiative (GRI)
Global Reporting Initiative (GRI) Standards Content Index
GRI Indeks Pengungkapan Lokasi (Halaman)
Index GRI Disclosure Location (Pages)
Pernyataan Penggunaan PT Prodia Widyahusada Tbk telah melaporkan informasi yang dikutip dalam indeks konten GRI
Statement of Use untuk periode 1 Januari hingga 31 Desember 2024 dengan referensi pada Standar GRI.
PT Prodia Widyahusada Tbk has reported the information cited in this GRI content index
for the period 1 January–31 December 2024 with reference to the GRI Standards.
GRI 1 yang digunakan
GRI 1 used GRI 1: Foundation 2021
Pengungkapan Umum
General Disclosures
GRI 2: 2-1 Detail organisasi
38, 39
Pengungkapan Organization details
Umum 2021
2-2 Entitas yang termasuk dalam pelaporan keberlanjutan
GRI 2: 26
Entities included in the organization’s sustainability reporting
General
Disclosures 2021 2-3 Periode pelaporan, frekuensi, dan kontak
26
Reporting period, frequency and contact point
2-4 Pernyataan ulang informasi
26, 46, 62, 76
Restatements of information
2-5 Jaminan eksternal
26
External assurance
2-6 Aktivitas, rantai nilai, dan hubungan bisnis lainnya
40
Activities, value chain and other business relationships
2-7 Karyawan
45
Employees
2-8 Pekerja yang bukan karyawan
45
Workers who are not employees
2-9 Struktur dan komposisi tata kelola
106, 107
Governance structure and composition
2-10 Nominasi dan pemilihan badan tata kelola tertinggi
108
Nomination and selection of the highest governance body
2-11 Ketua badan tata kelola tertinggi
107
Chair of the highest governance body
2-12 Peran badan tata kelola tertinggi dalam mengawasi pengelolaan dampak
110
Role of the highest governance body in overseeing the management of impacts
2-13 Pendelegasian tanggung jawab untuk mengelola dampak
110
Delegation of responsibility for managing impacts
2-14 Peran badan tata kelola tertinggi dalam pelaporan keberlanjutan
110
Role of the highest governance body in sustainability reporting
2-15 Konflik kepentingan
115
Conflicts of interest
2-16 Komunikasi hal-hal penting
115
Communication of critical concerns
2-17 Pengetahuan kolektif dari badan tata kelola tertinggi
109
Collective knowledge of the highest governance body
2-18 Evaluasi kinerja badan tata kelola tertinggi
111
Evaluation of the performance of the highest governance body
2-19 Kebijakan remunerasi
108
Remuneration policy
2-20 Proses untuk menentukan remunerasi
108
Process to determine remuneration
126 PT Prodia Widyahusada Tbk
Page 127
GRI Indeks Pengungkapan Lokasi (Halaman)
Index GRI Disclosure Location (Pages)
GRI 2: 2-21 Rasio kompensasi total tahunan
108
Pengungkapan Annual total compensation ratio
Umum 2021
2-22 Pernyataan tentang strategi pembangunan berkelanjutan
GRI 2: 7, 16
Statement on sustainable development strategy
General
Disclosures 2021 2-23 Komitmen kebijakan
89
Policy commitments
2-24 Menanamkan komitmen kebijakan
8
Embedding policy commitments
2-25 Proses untuk memulihkan dampak negatif
84
Processes to remediate negative impacts
2-26 Mekanisme pemberian umpan balik/saran dan kekhawatiran
113
Mechanisms for seeking advice and raising concerns
2-27 Kepatuhan terhadap hukum dan peraturan
113
Compliance with laws and regulations
2-28 Keanggotaan Asosiasi
41
Membership associations
2-29 Pendekatan keterlibatan pemangku kepentingan
118
Approach to stakeholder engagement
2-30 Perjanjian kerja bersama
92
Collective bargaining agreements
Topik Material
Material Topics
GRI 3: 3-1 Proses penentuan topik material
27
Topik Material Process to determine material topics
GRI 3:
3-2 Daftar topik material
Material Topics 27
List of material topics
3-3 Manajemen topik material
28, 66, 71
Management of material topics
GRI 201: 201-2 Implikasi finansial serta risiko dan peluang lain akibat dari perubahan iklim
Kinerja Ekonomi 2016 52
Financial implications and other risks and opportunities due to climate change
GRI 201:
Economic 201-3 Kewajiban program pensiun manfaat pasti dan program pensiun lainnya
63
Performance 2016 Defined benefit plan obligations and other retirement plans
201-4 Bantuan finansial dari pemerintah
51
Financial assistance from government
GRI 202:
202-1 Rasio standar upah karyawan pemula berdasarkan
Keberadaan Pasar 2016
jenis kelamin terhadap upah minimum regional 90
GRI 202:
Ratios of standard entry level wage by gender compared to local minimum wage
Market Presence 2016
GRI 203: 203-1 Investasi infrastruktur dan dukungan layanan
Dampak Ekonomi 84
Infrastructure investment and services supported
Tidak Langsung 2016
GRI 203: 203-2 Dampak ekonomi tidak langsung yang signifikan
Indirect Economic 84
Significant indirect economic impact
Impacts 2016
GRI 204:
Praktik Pengadaan 2016
204-1 Proporsi pengeluaran untuk pemasok lokal
GRI 204: 67
Proportion of spending on local suppliers
Procurement
Practices 2016
GRI 205: 205-1 Operasi yang dinilai memiliki risiko korupsi
Antikorupsi 2016 114
Operations assessed for risks related to corruption
GRI 205:
Anti-corruption 2016 205-2 Komunikasi dan pelatihan tentang kebijakan dan prosedur antikorupsi
114
Communication and training about anti-corruption policies and procedures
205-3 Insiden korupsi yang terbukti dan tindakan yang diambil
114
Confirmed incidents of corruption and actions taken
2024
Laporan Keberlanjutan 127
Sustainability Report
Page 128
Referensi POJK No. 51/POJK.03/2017 atau SEOJK No. 16/SEOJK.04/2021,
Indeks Isi Standar GRI dan SASB: Health Care Delivery, serta Indikator Pelaporan Panduan E20
POJK No. 51/POJK.03/2017 or SEOJK No. 16/SEOJK.04/2021 References,
GRI Standards and SASB: Health Care Delivery, and E20 Guidance Reporting Indicators
GRI Indeks Pengungkapan Lokasi (Halaman)
Index GRI Disclosure Location (Pages)
GRI 206:
Perilaku Anti-
206-1 Langkah-langkah hukum untuk perilaku
persaingan 2016
antipersaingan, praktik antipakat, dan monopoli 52
GRI 206:
Legal actions for anti-competitive behavior, anti-trust, and monopoly practices
Anti-competitive
Behavior 2016
GRI 301: 301-1 Material yang digunakan berdasarkan berat dan volume
Material 2016 66
Materials used by weight or volume
GRI 301:
Materials 2016 301-2 Material input dari daur ulang yang digunakan
66
Recycled input materials used
301-3 Produk pemerolehan ulang dan material kemasannya
66
Reclaimed products and their packaging materials
GRI 302: 302-1 Konsumsi energi dalam organisasi
Energi 2016 76
Energy consumption within the organization
GRI 302:
Energy 2016 302-2 Konsumsi energi di luar organisasi
76
Energy consumption outside of the organization
302-3 Intensitas energi
76
Energy intensity
302-4 Pengurangan konsumsi energi
77
Reduction of energy consumption
302-5 Pengurangan pada energi yang dibutuhkan untuk produk dan jasa
77
Reductions in energy requirements of products and services
GRI 303: 303-1 Interaksi dengan air sebagai sumber daya bersama
Air dan Efluen 2018 71
Interactions with water as a shared resource
GRI 3030:
Water and Effluents 2018 303-2 Manajemen dampak yang berkaitan dengan pembuangan air
71
Management of water discharge-related impacts
303-3 Pengambilan air
71
Water withdrawal
303-4 Pembuangan air
73
Water discharge
303-5 Konsumsi air
72
Water consumption
GRI 304: 304-1 Lokasi operasional yang dimiliki, disewa, dikelola, atau
Keanekaragaman berdekatan dengan kawasan lindung dan kawasan dengan nilai
Hayati 2016 keanekaragaman hayati tinggi di luar kawasan lindung 81
GRI 304: Operational sites owned, leased, managed in, or adjacent to, protected
Biodiversity 2016 areas and areas of high biodiversity value outside protected areas
304-2 Dampak signifikan dari kegiatan, produk, dan jasa pada keanekaragaman hayati
81
Significant impacts of activities, products, and services on biodiversity
304-3 Habitat yang dilindungi atau direstorasi
81
Habitats protected or restored
128 PT Prodia Widyahusada Tbk
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GRI Indeks Pengungkapan Lokasi (Halaman)
Index GRI Disclosure Location (Pages)
GRI 305: 305-1 Emisi GRK (Cakupan 1) langsung
Emisi 2016 76
Direct (Scope 1) GHG emissions
GRI 305:
Emission 2016 305-2 Emisi GRK (cakupan 2) tidak langsung
76
Indirect (Scope 2) GHG emissions
305-3 Emisi GRK (Cakupan 3) tidak langsung lainnya
75
Other indirect (Scope 3) GHG emissions
305-4 Intensitas emisi GRK
76
GHG emissions intensity
305-5 Pengurangan emisi GRK
77
Reduction of GHG emissions
305-6 Emisi zat perusak ozon (ODS)
75
Emissions of ozone-depleting substances (ODS)
305-7 Nitrogen oksida (NOx), sulfur oksida (SOx), dan emisi udara signifikan lainnya
75
Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissions
GRI 306: 306-1 Timbulan limbah dan dampak yang signifikan terkait limbah
78
Limbah 2020 Waste generation and significant waste-related impacts
GRI 306:
306-2 Pengelolaan dampak yang signifikan terkait limbah
Waste 2020 78
Management of significant waste-related impacts
306-3 Timbulan limbah
79
Waste generated
306-4 Limbah yang dialihkan dari pembuangan akhir
79
Waste diverted from disposal
306-5 Limbah yang dikirimkan ke pembuangan akhir
79
Waste directed to disposal
GRI 308: 308-1 Seleksi pemasok baru dengan kriteria lingkungan
67
Penilaian Lingkungan New suppliers using environmental criteria
Pemasok 2016
GRI 308: 308-1 Dampak lingkungan negatif dalam rantai pasokan dan tindakan yang diambil
Supplier Environmental 68
Negative environmental impacts in the supply chain and actions taken
Assessment 2016
GRI 401: 401-1 Perekrutan karyawan baru dan pergantian karyawan
89
Kepegawaian 2016 New employee hires and employee turnover
GRI 401:
401-2 Tunjangan yang diberikan kepada karyawan purnawaktu yang
Employment 2016
tidak diberikan kepada karyawan sementara atau paruh waktu
90
Benefits provided to full-time employees that are not
provided to temporary or part-time employees
401-3 Cuti melahirkan
91
Parental leave
2024
Laporan Keberlanjutan 129
Sustainability Report
Page 130
Referensi POJK No. 51/POJK.03/2017 atau SEOJK No. 16/SEOJK.04/2021,
Indeks Isi Standar GRI dan SASB: Health Care Delivery, serta Indikator Pelaporan Panduan E20
POJK No. 51/POJK.03/2017 or SEOJK No. 16/SEOJK.04/2021 References,
GRI Standards and SASB: Health Care Delivery, and E20 Guidance Reporting Indicators
GRI Indeks Pengungkapan Lokasi (Halaman)
Index GRI Disclosure Location (Pages)
GRI 403: 403-1 Sistem manajemen keselamatan dan kesehatan kerja
93
Keselamatan dan Occupational health and safety management system
Kesehatan Kerja 2018
403-2 Identifikasi bahaya, penilaian risiko, dan investigasi insiden
GRI 403: 94
Hazard identification, risk assessment and incident investigation
Occupational Health &
403-3 Layanan kesehatan kerja
Safety 2018 94
Occupational health services
403-4 Partisipasi, konsultasi, dan komunikasi pekerja
tentang keselamatan dan kesehatan kerja 96
Worker participation, consultation, and communication on occupational health and safety
403-5 Pelatihan bagi pekerja mengenai keselamatan dan kesehatan kerja
97
Worker training on occupational health and safety
403-6 Peningkatan kualitas kesehatan pekerja
94
Promotion on worker health
403-7 Pencegahan dan mitigasi dampak dari keselamatan dan
kesehatan kerja yang secara langsung terkait hubungan bisnis
97
Prevention and mitigation of occupational health and safety
impacts directly linked by business relationships
403-8 Pekerja yang tercakup dalam sistem manajemen
keselamatan dan kesehatan kerja 93
Workers covered by an occupational health and safety management system
403-9 Kecelakaan kerja
98
Work-related injuries
403-10 Penyakit akibat kerja
98
Work-related ill health
GRI 404: 404-1 Rata-rata jam pelatihan per tahun per karyawan
60
Pelatihan dan Average hours of training per year per employee
Pendidikan 2016
404-2 Program untuk meningkatkan keterampilan
GRI 404: karyawan dan program bantuan peralihan 60, 63
Training and Education
Programs for upgrading employee skills and transition assistance programs
2016
404-3 Persentase karyawan yang menerima tinjauan rutin
terhadap kinerja dan pengembangan karier 92
Percentage of employees receiving regular performance and career development reviews
GRI 405: 405-1 Keanekaragaman badan tata kelola dan karyawan
46, 92
Keanekaragaman dan Diversity of governance bodies and employees
Peluang Setara 2016
GRI 405: Diversity and 405-2 Rasio gaji pokok dan remunerasi perempuan dengan laki-laki
90
Equal Opportunity 2016 Ratio of basic salary and remuneration of women to men
GRI 406: Nondiskriminasi
406-1 Insiden diskriminasi dan tindakan perbaikan yang dilakukan
GRI 406: Non- 92
Incidents of discrimination and corrective actions taken
discrimination 2016
GRI 407: Kebebasan
Berserikat dan
407-1 Risiko hak kebebasan berserikat dan perundinagn
Perundingan
kolektif pada operasi dan pemasok
Kolektif 2016 92
Risk to the right to freedom of association and collective
GRI 407: Freedom of
bargaining in operations and suppliers
Association and Collective
Bargaining 2016
GRI 408: Pekerja
Anak 2016 408-1 Risiko signifikan terkait pekerja anak pada operasi dan pemasok
89
Significant risks related to child labour at operations and suppliers
GRI 408: Child Labor 2016
GRI 409: Kerja Paksa
atau Wajib Kerja 2016 409-1 Risiko kerja paksa atau wajib kerja pada operasi dan pemasok
90
GRI 409: Forced or Forced or compulsory labour risks at operations and suppliers
Compulsory Labor 2016
130 PT Prodia Widyahusada Tbk
Page 131
GRI Indeks Pengungkapan Lokasi (Halaman)
Index GRI Disclosure Location (Pages)
GRI 413: Masyarakat 413-1 Operasi dengan keterlibatan masyarakat lokal,
Setempat 2016 penilaian dampak, dan program pengembangan
84
GRI 413: Local Operations with local community engagement, impact
Communities 2016 assessments, and development programs
413-2 Operasi yang memiliki atau berpotensi menimbulkan
dampak negatif signifikan kepada masyarakat setempat
84
Operations that have or potentially cause significant
adverse impacts on the local community
GRI 414: Penilaian 414-1 Kriteria sosial sebagai seleksi pemasok baru
67
Sosial Pemasok 2016 Social criteria for new supplier screening
GRI 414: Supplier Social 414-2 Dampak sosial negatif dalam rantai pasokan dan tindakan yang diambil
Assessment 2016 68
Negative social impacts in the supply chain and actions taken
GRI 416:
Keselamatan 416-1 Penilaian dampak kesehatan dan keselamatan
dan Kesehatan dari berbagai kategori produk dan jasa 100
Pelanggan 2016 Assessment of the health and safety impacts of product and service categories
GRI 416:
Customer Health and 416-2 Insiden ketidakpatuhan sehubungan dengan dampak
Safety 2016 kesehatan dan keselamatan dari produk dan jasa
100
Incidents of non-compliance concerning the health and
safety impacts of products and services
GRI 417: Pemasaran 417-1 Persyaratan untuk pelabelan dan informasi produk dan jasa
101
dan Pelabelan 2016 Requirements for product and service information and labelling
GRI 417: Marketing
417-2 Insiden ketidakpatuhan terkait informasi dan pelabelan produk dan jasa
and Labeling 2016 101
Incidents of non-compliance concerning product and service information and labelling
417-3 Insiden ketidakpatuhan terkait komunikasi pemasaran
101
Incidents of non-compliance concerning marketing communications
GRI 418: 418-1 Pengaduan yang berdasar mengenai pelanggaran terhadap
Privasi Pelanggan 2016 privasi pelanggan dan hilangnya data pelanggan
121
GRI 418: Substantiated complaints concerning breaches of customer
Customer Privacy 2016 privacy and losses of customer data
2024
Laporan Keberlanjutan 131
Sustainability Report
Page 132
Referensi POJK No. 51/POJK.03/2017 atau SEOJK No. 16/SEOJK.04/2021,
Indeks Isi Standar GRI dan SASB: Health Care Delivery, serta Indikator Pelaporan Panduan E20
POJK No. 51/POJK.03/2017 or SEOJK No. 16/SEOJK.04/2021 References,
GRI Standards and SASB: Health Care Delivery, and E20 Guidance Reporting Indicators
Sustainability Accounting Standards Board (SASB):
Health Care Delivery
Indikator Deskripsi Halaman
Indicators Descriptions Page(s)
Manajemen Energi
Energy Management
(1) Total energi yang dikonsumsi, (2) persentase listrik jaringan, dan (3) persentase energi
HC-DY-130a.1 terbarukan 15
(1) Total energy consumed, (2) percentage grid electricity, and (3) percentage renewable
Pengelolaan Limbah
Waste Management
Jumlah total limbah medis: persentase (a) dibakar, (b) didaur ulang atau diolah, dan (c)
ditimbun
HC-DY-150a.1 15
Total amount of medical waste: percentage (a) incinerated, (b) recycled or treated and (c)
landfilled
Privasi Pasien & Catatan Kesehatan Elektronik
Patient Privacy & Electronic Health Records
Deskripsi kebijakan dan praktik untuk mengamankan catatan data kesehatan pribadi
pelanggan dan data pribadi lainnya
HC-DY-230a.2 111
Description of policies and practices to secure customers’ personal health data records and
other personal data
(1) Jumlah pelanggaran data, (2) persentase yang melibatkan (a) data pribadi saja dan (b)
data kesehatan pribadi, (3) jumlah pelanggan yang terkena dampak di setiap kategori, (a)
data pribadi saja dan (b) data kesehatan pribadi
HC-DY-230a.3 111, 122
(1) Number of data breaches, (2) percentage involving (a) personal data only and (b) personal
health data, (3) number of customers affected in each category, (a) personal data only and (b)
personal health data
Jumlah total kerugian moneter sebagai akibat dari sebagai akibat dari proses hukum yang
terkait dengan keamanan dan privasi data
HC-DY-230a.4 122
Total amount of monetary losses as a result of legal proceedings associated with data security
and privacy
Kecurangan & Prosedur yang Tidak Perlu
Fraud & Unnecessary Procedures
Jumlah total kerugian moneter sebagai akibat dari proses hukum yang terkait dengan
HC-DY-510a.1 penipuan medis 114
Total amount of monetary losses as a result of legal proceedings associated with medical fraud
132 PT Prodia Widyahusada Tbk
Page 133
Pelaporan ESG Sistem Pelaporan IDX
ESG Reporting Indicators IDX Reporting System
Kinerja Kode Nama Metrik Halaman
Performance Code Metric Name Page(s)
Lingkungan Laporan Emisi Gas Rumah Kaca
E-01 76
Environment Greenhouse Gas Emissions Report
Intensitas Emisi Gas Rumah Kaca
E-02 76
Greenhouse Gas Emission Intensity
Konsumsi Energi Listrik
E-03 76
Electricity Energy Consumption
Konsumsi Air
E-04 72
Water Consumption
Limbah yang Dihasilkan
E-05 79
Waste Generated
Komitmen Perusahaan untuk Mencapai Target Net Zero Emission
E-06 77
Company Commitment to Achieve Net Zero Target Emission
Komitmen Perusahaan untuk mengurangi Emisi Gas Rumah Kaca
E-07 77
Company Commitment to Reduce Gas Emissions Greenhouse Gas Emissions
Sosial Kesetaraan Gender
S-01 46
Social Gender Equality
Pegawai Berdasarkan Gender dan Kelompok Umur
S-02 46
Employees by Gender and Age Group
Tingkat Pergantian Pegawai
S-03 89
Employee Turnover Rate
Jumlah Pegawai Sementara
S-04 45
Number of Temporary Employees
Pelatihan dan Pengembangan Pegawai
S-05 61, 62
Employee Training and Development
Jumlah Kecelakaan Kerja
S-06 98
Number of Work Accidents
Kejadian Pelanggaran Hak Asasi Manusia
S-07 89
Number of Work Accidents
Kebijakan Pelecehan Seksual dan/atau Nondiskriminasi
S-08 89
Sexual Harassment and/or Non-discrimination Policy
Kebijakan Mengenai Hak Asasi Manusia
S-09 89
Human Rights Policy
Kebijakan Pekerja Anak dan/atau Pekerja Paksa
S-10 89, 90
Child and/or Forced Labor Policy
Kebijakan Mengenai Kesehatan dan Keselamatan Kerja serta Lingkungan Kerja yang
Aman dan Layak Diberikan kepada Seluruh Karyawan
S-11 93
Policy on Occupational Health and Safety and Safe and Appropriate Working Environment
provided to all employees
Tanggung Jawab Sosial dan Lingkungan
S-12 85
Corporate Social Responsibility
Tata Kelola Keberagaman Manajemen dan Independensi
G-01 46
Governance Management Diversity and Independence
Total Kehadiran Direksi dan Komisaris ke Rapat Dewan
G-02 110
Total Attendance of Directors and Commissioners to Board Meetings
Kebijakan Pemisahan Chairman of the Board dan CEO
G-03 106
Chairman of the Board and CEO Separation Policy
Kebijakan Penilaian Dewan Direksi dan Komisaris
G-04 111
Board of Directors and Commissioners Appraisal Policy
Kebijakan Pelatihan Dewan Direksi dan Komisaris
G-05 109
Board Training Policy
Kriteria Khusus Pemilihan Dewan
G-06 108
Specific Criteria for Board Selection
Kode Etik dan/atau Anti-Korupsi
G-07 113, 114
Code of Conduct and/or Anti-Corruption
Kebijakan Perlakuan Adil terhadap Pemegang Saham
G-08 115
Policy on Fair Treatment of Shareholders
Pencegahan Konflik Kepentingan
G-09 115
Prevention of Conflict of Interest
2024
Laporan Keberlanjutan 133
Sustainability Report
Page 134
Page 135
Lembar Mohon pilih jawaban yang paling sesuai
Please select an answer that best represent your opinions
Umpan Balik Laporan ini mudah dimengerti.
This report was easy to understand.
Feedback Form Setuju | Agree Tidak Setuju | Disagree
[G.2]
Laporan ini sudah menggambarkan informasi aspek material
yang sesuai dengan kegiatan usaha Perseroan.
Laporan Keberlanjutan 2024 The report describes the Company’s relevant material topics
PT Prodia Widyahusada Tbk according to its business.
telah memberikan gambaran
Setuju | Agree Tidak Setuju | Disagree
mengenai kinerja keberlanjutan
Perseroan. Kami mengharapkan
masukan dari Bapak/Ibu/
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anda (nilai 1 = paling tidak penting s/d 5 = paling penting)
Saudara sekalian atas Laporan
Please score the material topics you consider as important
Keberlanjutan ini, baik melalui
e-mail atau formulir ini. (score 1 = least important to 5 = most important)
y Keamanan Data dan Privasi Pelanggan
The 2024 Sustainability Report
Data Security and Customer Privacy [ ]
of PT Prodia Widyahusada Tbk
has provided an overview of y Optimalisasi Digitalisasi dan Inovasi Teknologi
the Company’s sustainability Optimizing Digitalization and Technology Innovation [ ]
performance. We look forward to y Layanan Unggul
receiving inputs from you on this Service Excellence [ ]
Sustainability Report either by y Layanan Kepedulian Sosial
e-mail or on this form. Social Care Services [ ]
y Kesejahteraan dan Perlindungan Pekerja
Workforce Welfare and Protection [ ]
y Pelibatan Pelanggan yang Berkualitas dan Kesetaraan Kesehatan
Quality Customer Engagement and Health Quality [ ]
y Material Ramah Lingkungan dan Rantai Pasok Berkelanjutan
Green Materials and Sustainable Supply Chain [ ]
y Air dan Efluen
Water and Effluent [ ]
y Pengelolaan Energi dan Limbah
Energy and Waste Management [ ]
Mohon berikan saran/usul/komentar anda atas laporan ini:
Please provide other suggestions or information related to the report:
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Profil Anda Your Profile
Nama (bila berkenan) Name (if you please): ......................................................................................................................
Institusi/Perusahaan Institution/Company: . ......................................................................................................................
Surel E-mail: . ................................................................................................................................................................
Golongan Pemangku Kepentingan Stakeholders Category:
Pemegang Saham Masyarakat dan Komunitas Terima kasih atas masukan anda.
Shareholders People and Community Mohon lembar umpan balik dapat
dikirim melalui surat elektronik kepada
Pelanggan Media kontak yang tertera di Laporan ini, atau
Consumers langsung ke:
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Karyawan Pemerintah Thank you for your feedback. Please
Employees Government kindly send this feedback form to the
contact mentioned in this Report, or
Mitra Usaha/dan Pemasok Lain-lain directly send to:
Business Partners and Suppliers Others …………
Marina Eka Amalia
AVP LEGAL, INVESTOR RELATION &
CORPORATE SECRETARY
Telp | Phone: (021) 314 4182 ext. 3816
Surel | E-mail:
corporate.secretary@prodia.co.id
Website: www.prodia.co.id
Page 136
Ikhtisar Kinerja Penjelasan Tentang Laporan Dukungan terhadap Tujuan
Keberlanjutan Direksi Keberlanjutan Pembangunan Berkelanjutan (TPB)
Sustainability Message from the About the Support for Sustainable
Performance Overview Board of Directors Sustainability Report Development Goals (SDGs)
136 PT Prodia Widyahusada Tbk
Names mentioned 54 people and organisations named in the text · linked when the evidence is strong
unresolved
org
Penanganan Prodia Widyahusada Tbk
p.4
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Tata Kelola
p.5
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org
PT Prodia
p.18 ×3
unresolved
person
ESG Committee
· Ketua
p.18
unresolved
org
Departemen IT
p.19 ×2
unresolved
org
Ministry of Manpower
p.19 ×2
unresolved
org
Kementerian Ketenagakerjaan
p.19
unresolved
org
Indonesia Stock Exchange
p.20 ×2
unresolved
org
Standardisasi Nasional
p.21
unresolved
org
Financial Services Authority
p.26
unresolved
org
PT Prodia Digital Indonesia
p.28 ×4
unresolved
org
Kementerian Perencanaan
p.31
unresolved
org
Ministry of National Development Pembangunan Nasional
p.31
unresolved
org
Perencana Pembangunan
p.31
unresolved
org
Kementerian PPN
p.31 ×12
unresolved
org
Ministry of PPN
p.31 ×12
unresolved
org
Prodia Tower Widyahusada Tbk
p.38
unresolved
org
Bio Majesty Pte.Ltd
p.38
unresolved
org
PT Superintending
p.42
unresolved
org
Kementerian Kesehatan Republik Indonesia Akreditasi Klinik
p.42
unresolved
org
Ministry of Health Republic Indonesia
p.42
unresolved
org
Standardisasi Awards
p.43
unresolved
org
Kementerian Lingkungan Hidup dan Kehutanan
p.73
unresolved
org
PT PLN (Persero)
p.75
unresolved
org
Menteri Lingkungan Hidup
p.78
unresolved
org
Minister of Environment and Forestry dan Kehutanan
p.78
unresolved
person
Prof. Dr. Moestopo Dr. Moestopo
p.85
unresolved
org
Ministry of Manpower Regulation No. PER.
p.93
unresolved
org
Menteri Tenaga Kerja No. PER.
p.93
unresolved
org
Ministry of Health Regulation
p.93
unresolved
org
Menteri Kesehatan
p.93
unresolved
org
Ministry of Health Menkes
p.93
unresolved
org
Tata Kelola Keberlanjutan Structure
p.106
unresolved
person
GMS
· Komisaris
p.108
unresolved
person
Piagam
· Komisaris
p.109
unresolved
org
Tata Kelola Keberlanjutan
p.110 ×2
unresolved
—
Pengaruh
p.120
unresolved
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Influence
p.120
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• Proximity
p.120
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