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SUSTAINABILITY TO ACCELERATE A BETTER FUTURE 2023 Sustainability Report
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SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
TABLE OF CONTENTS
2 About This Report
126 PRODUCT AND CUSTOMER
3 List of Material Topics RESPONSIBILITIES
4 Creating Values For Stakeholders
6 Net Zero Carbon By 2050
138 SUSTAINABLE GOVERNANCE
8 Report From The Board of Directors [D.1, 2-22]
Statement of accountability of 2023 Sustainability Commitment To Implementing Sustainable
12 Report by the boaRd of commiSSioneRS and 140
Governance
boaRd of diRectoRS
Structure and Composition of Sustainability
142
Governance [OJK E.1, GRI 2-9]
14 SUSTAINABILITY APPROACH
Nomination and Selection of Governance
147
Sustainability Policies and Strategies [OJK A.1, [GRI 2-10]
16
GRI 2-22, 2-23, 2-24, 2-25] Duties and Responsibilities of The Governance
148
SUSTAINABILITY
Support to The Sustainable Development Goals Body of XL Axiata [GRI 2-12, 2-13]
22
(SDGS) 148 Communication of Key Issues [GRI 2-16]
SUSTAINABILITY PERFORMANCE
149 Conflict of Interest Management [GRI 2-15]
Performance Assessments of The Governance
TO ACCELERATE A BETTER FUTURE
24 HIGHLIGHTS
150
Body [GRI 2-18]
Sustainability Performance Highlights 151 Remuneration Policy and Process [GRI 2-19, 2-20]
26
[B.1, B.2, B.3] 151 Annual Compensation Ratio [GRI 2-21] XL Axiata, one of the leading telecommunications companies in Indonesia, has made
28 Awards & Certificates 2023 152 Stakeholder Relations [OJK E.4, GRI 2-29] significant strides in implementing sustainability initiatives to accelerate a better
32 2023 Event Highlights Risk Assessment of Sustainability Implementation future. The Company has demonstrated a strong commitment to environmental
153
[OJK E.3] conservation, community development, and good governance practices.
62 ABOUT XL AXIATA Anti-Bribery and Anti-Corruption Policy
155
[GRI 205-1, 205-2, 205-3] Through various initiatives, XL Axiata has been actively reducing its carbon
64 Informasi Perusahaan
Sustainability Training and Competency footprint and set the target to achieve net zero carbon emission by 2050.
65 Company In Brief 156
Development Program [OJK E.2, GRI 2-17] Additionally, XL Axiata has been actively involved in fostering digital literacy and
66 Business Activities [OJK C.4] [GRI 2-6]
156 Code of Conduct skills development among the women, MSMEs, and the youth, aiming to bridge the
67 Business Scale [OJK C.3] 157 Whistleblowing System [GRI 2-25, 2-26] digital divide and empower them with the necessary tools for success in the digital
68 Vision, Purpose & Core Values [OJK C.1] Constraints, Challenges and Opportunities of economy. Moreover, XL Axiata has established impactful community projects
157
70 Organization Structure Sustainable Finance [OJK E.5] focused on education, healthcare, and disaster reliefs. Through these programs,
72 Corporate Group Structure the Company has been able to make a positive difference in the lives of individuals
73 Subsidiaries [GRI 2-2] 158 GRI Universal Standard Index - 2021 and communities across Indonesia. In line with its commitment to GCG practices,
Association Membership 163 POJK 51/2017 Index
XL Axiata has implemented robust corporate governance frameworks to ensure
73 ethical standards of behaviour, transparency, accountability, and sustainability in
[GRI 2-28] [OJK C.5]
166 Feedback Form
74 Operations Area [OJK C.3] its operations.
167 Response to Previous Year’s Report Feedback
The Company’s efforts towards sustainability not only reflect its dedication to
OUR COMMITMENT social and environmental responsibility but also contribute to building a more
76
TO THE ENVIRONMENT
sustainable and resilient future for Indonesia. As XL Axiata continues to accelerate
its sustainability efforts, it is poised to become a benchmark for responsible and
OUR COMMITMENT impactful business practices in the telecommunications industry.
86
TO ECONOMIC GROWTH
With a clear vision and strong determination, XL Axiata is paving the way towards
SUSTAINABLE PERFORMANCE - a sustainable future, driving positive change and creating lasting value for the
94 environment and society.
SOCIAL
96 Occupational Health and Safety
104 Employment Aspects
115 Local Community Aspects
PT. XL Axiata Tbk | 2023 Sustainability Report 1
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INTRO SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
ABOUT THIS REPORT LIST OF MATERIAL TOPICS
[GRI 3-1, 3-2]3-2]
THIS REPORT HAS BEEN PREPARED SCOPE AND REPORTING PERIOD The Company has conducted a materiality assessment to determine relevant material topics by conducting
WITH REFERENCE TO THE GRI internal stakeholder interviews across departments to exchange opinions in determining the following material
STANDARDS 2021. This report is published annually and an integrated topics:
part of annual report that is published in separate
book. [GRI 2-3] BOUNDARY
Frameworks applied MATERIAL TOPIC REASON DISCLOSURE NUMBER INSIDE THE OUTSIDE THE
› POJK No. 51/OJK.03/2017 In line with the financial reporting, the reporting COMPANY COMPANY
› SEOJK No. 16/SEOJK.04/2021 period is 1 January to 31 December. [GRI 2-3] Digitization 305-1, 305-2, 305-4,
› GRI Standards 2021
Describe digital transformation in the N N
Company’s operational activities and in 305-4, 305-5, 305-6,
The scope for the financial, environmental and social community activities in the context of 305-7
GRI 1: Foundation 2021 performance reporting includes PT XL AXIATA Tbk reducing emissions
We have taken into account all requirements and and subsidiaries. [GRI 2-2]
standards from GRI 1: Foundation in the preparation Energy 302-1, 302-2, 302-3,
of our sustainability report, especially the GRI’s There is no restatement of information in this report.
Illustrate the Company’s concern for N
energy management whose availability 302-4, 302-5
reporting principles for defining report content and [GRI 2-4] is increasingly limited
quality.
This 2023 Sustainability Report has not been Economic 201-1, 201-2, 201-3,
Reporting principles for defining report content assured. [GRI 2-5][OJK G.1] Performance
To describe the Company’s
201-4
N N
achievements and performance during
› Sustainability context the reporting year
› Completeness Internal verification is carried out to ensure the
credibility and quality of the information contained Market Presence 202-1, 202-2
Reporting principles for defining report quality in this Report through the Highest Governance Body
Describe the existence of a market for N N
the Company
› Accuracy consisting of the Board of Commissioners, Board of
› Balance Directors and Sustainability Responsibility Unit which Diversity and 405-1, 405-2
› Clarity also plays an important role in making this report, Equal Opportunity
Describe the Company’s policy to N
ensure diversity and provide equal
› Comparability including validating the material topics. Reviews of opportunities for all employees
› Timeliness the data presented in this report are also conducted
› Verifiability quarterly (BRCC and RBCC) with a special BRCC
OHS 403-1, 403-2, 403-3,
taking place on 15 February 2024.
Describe the Company’s OHS
403-4, 403-5, 403-6,
N
performance to realize a safe and
comfortable work environment 403-7, 403-8, 403-9,
Further information or inquiries about this Report 403-10
may be directed to: [GRI 2-3]
Customer Health 416-1, 416-2
and Safety
Describe the Company’s efforts to N N
maintain customer health and safety
PT XL AXIATA TBK
Head Office
Corporate Communication Department
XL Axiata Tower
Jl. H.R Rasuna Said X5 Kav. 11-12
Kuningan Timur, Setiabudi, Jakarta Selatan 12950
(62-21) 576 1881
(62-21) 579 59928
corpcomm@xl.co.id ; corpsec@xl.co.id
2 PT. XL Axiata Tbk | 2023 Sustainability Report PT. XL Axiata Tbk | 2023 Sustainability Report 3
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INTRO SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
CREATING VALUES FOR
CREATING VALUES FOR STAKEHOLDERS
STAKEHOLDERS
EMPLOYEES
ENVIRONMENT CUSTOMERS
› Has 1,495 employees across Indonesia
› Targeting net zero carbon › Customer general complaint › Defined benefits program and other
emissions by 2050 and joined service standard in 2023: 98.99%, pension plan obligations amounted
Kadin Net Zero Hub decreased from 99.41% in 2022 to Rp222,847 million
› Recorded a reduction in GHG › XL Axiata successfully exceeded › 39 hours/employee - total average
emissions intensity of 19.94 NPS Global Telco Benchmark training hours per employee
tCO2e/Petabyte or 24.36% in (Source: Kantar & Medallia) with › Zero fatal accident
2023 (exceeding the 2023 GHG a 35% increase in TNPS (Q4’22 vs
emissions intensity reduction Q4’23)
target of 125 kg CO2e/Terabyte)
› Obtained Carbon Disclosure
Project (CDP) Certification with
Score B on the first submission INVESTORS COMMUNITIES SUPPLIER
› Integration of ESG risk assessment
into risk management system › CSR Fund Program amounted to
› Dividend payment amounted to › 431 local suppliers, 97% out of total
› Efficiency of 6.45% energy use Rp549,023 million Rp20,735 million
suppliers
› Recording of scope 3 GHG › Up-to-date and regular › More than total 949,000
› Contribution to local suppliers with
emissions generated information disclosure that can (accumulatively) people in Sisternet
total work contract value amounted
be accessed through XL Axiata female empowerment program
to Rp13.931.814.569.602
websites › More than total 447,000
(accumulatively) young leaders
empowered through XL Axiata
Future Leaders program GOVERNMENT AND
› In average, more than 52,000GB REGULATORS
quota donated per month in 2023
through Gerakan Donasi Kuota › Support to achieve the government
target towards net zero carbon
› More than 124,000 fishermen emission by 2060
benefited from Laut Nusantara
program (accumulatively) › Support to the Implementation of
Sustainable Finance in accordance to
› distributed aid in 33 locations with POJK No. 51/POJK.03/2017
more than 500 beneficiaries through
XL Axiata Baik
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INTRO SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
NET ZERO CARBON
NET ZERO CARBON BY 2050
BY 2050
Realizing that climate change and all the disasters it causes are one of the threats to the sustainability of its
business, encourages XL Axiata to commit to Net Zero by 2050. Climate change issues require immediate
action and active participation from many parties, including the business sector. For this reason, XL Axiata has
undertaken various initiatives to transition towards Net Zero.
XL AXIATA’S JOURNEY TOWARDS NET ZERO
The following is XL Axiata’s journey progress towards Net Zero by the end of 2023:
› Join Kadin Net Zero Hub,
as a forum for exchanging
knowledge, information,
broadening horizons, and
sharing resources to create
a low emission ecosystem in
Indonesia and achieve Net
Zero by 2050.
› Strengthen the Green Smart
City ecosystem with solutions
based on Artificial Intelligence
(AI), Internet of Things (IoT),
and Connectivity.
› Calculate the carbon TARGETS AND INITIATIVES IN THE FUTURE
emissions of Scope 3 in 2023
as a first step to determine XL Axiata has set targets and initiatives going forward in order to measure the progress and ensure to achieve
the emission reduction target the Net Zero target by 2050:
for Scope 3.
Start calculating Implement ESG Achieve awards
carbon emissions, principles with in the 2022 › Obtain Carbon Disclosure
covering direct reference to the Corporate Emission Project (CDP) certification TARGET INITIATIVES
operational GSMA target to Reduction and with B score in the first
activities including reduce carbon Calculation submission, recognizing the
electricity emissions to 0 by Transparency event Company’s commitment to 2025 Reduce its emission up to 80 kg CO2/TB › Increase the development of digital solutions
based on Artificial Intelligence (AI), Internet
consumption. 2050. with Gold and
environmental transparency of Things (IoT), and Connectivity.
Green categories.
and sustainability efforts. › Engage 100% of top spenders both suppliers
2030 Reduce its emission up to 45%
and partners to support the net zero
emission target.
2019 2021 2022 2023
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INTRO SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
REPORT FROM THE BOARD REPORT FROM THE BOARD OF DIRECTORS [D.1, 2-22]
OF DIRECTORS [D.1, 2-22]
XL Axiata has demonstrated Dear Distinguished hold us accountable for our › Environment
Stakeholders, environmental and social impact. XL Axiata is committed to
a strong commitment reach halfway emissions
to sustainability in We recognize the pressing Sustainability Response by 2030 with a near term
global issue of climate change Strategy target to reduce operational
the telecommunication and its significant impact on carbon emissions by 45%
industry by making the environment, society, and XL Axiata has demonstrated from a 2020 baseline.
significant strides in economy. Furthermore, we a strong commitment - Short-terms target:
understand the urgency of the to sustainability in the Obtain CDP Certified and
reducing its environmental situation and are dedicated to telecommunication industry maintain carbon intensity
impact, promoting social contributing to global efforts to through its comprehensive target to 125 Kg CO2e/TB
mitigate climate change and build response strategy. The Company per 2023
responsibility, and ensuring a more sustainable future for the has made significant strides - Medium-terms target:
economic viability. By generations to come. For the in reducing its environmental Add more sustainability
prioritizing sustainable past couple of years, we remain impact, promoting social rati ng s / cer ti f i cation s
steadfast in our commitment to responsibility, and ensuring and verify GHG data
practices and innovative addressing climate change and economic viability. By prioritizing inventory. In 2025, XL
solutions, XL Axiata integrating sustainable practices sustainable practices and Axiata targets to reduce
into our business operations. innovative solutions, XL Axiata its emissions intensity by
continues to set industry continues to set industry 80 Kg CO2e/TB
benchmarks and lead by Transparency is integral to our benchmarks and lead by example - Long-terms target:
sustainability approach. We are in integrating sustainability into Achieve net zero carbon
example in integrating committed to regularly reporting its core business operations. emissions no later than
sustainability into its core our progress through this 2050.
business operations. sustainability report in addressing XL Axiata has a sustainability
climate change, including our policy that clearly outlines our › Social
carbon emissions, energy commitment to sustainable Our target reflected through
consumption, and initiatives practices, through 4P Pillars of the mission of Sisternet
to promote environmental Building Prosperity, Nurturing which is to make 1 million
sustainability. Not only that, we People, Process Excellence, and Indonesian women Go-
also monitor our progress in Planet and Society. The policy Digital by 2025. This target is
economic, social and governance serves as a framework for our aligned with the Indonesian
aspects, such as indirect sustainability efforts and guides government mission to
Dian Siswarini economic impact, community our decision-making processes. digitized 30 million MSME.
President Director engagement, employee well- For the long-term target, we
being, and ethical business Furthermore, we have set the aim to score higher in terms
practices. This transparent target for our ESG (sustainability) of social programs success
reporting allows stakeholders goals as follows: measurement such as CSR
to track our performance and Index, SROI and Beneficiary
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INTRO SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
REPORT FROM THE BOARD OF DIRECTORS [D.1, 2-22] REPORT FROM THE BOARD OF DIRECTORS [D.1, 2-22]
Satisfaction Level. In In line with its sustainability goals, convergence of business success addressing the specific needs of and sustainable manner. By doing have played a pivotal role
addition, we also aim to XL Axiata’s focus on economic with societal progress. the communities it serves, the so, XL Axiata will continue to in shaping our sustainability
strengthen our relationships viability remained unwavering. Company aims to create even secure its long-term success and strategy and ensuring its
with our current partners, The Company’s persistent efforts As a responsible corporate greater positive social impact and further enhance value creation successful implementation.
improve beneficiaries of our to drive operational efficiency and citizen, XL Axiata is committed to foster stronger, more sustainable for its stakeholders. Their engagement and trust
SDG’s related program and sustainable growth have yielded upholding the highest standards relationships. Further investment have empowered us to push
improve DE&I program result positive outcomes, ensuring its of corporate governance and in these areas is expected to not Conclusion boundaries, innovate, and create
within the Company. long-term success and value ethical business practices. We only benefit local communities a positive impact that extends
creation for stakeholders while actively oversee the Company’s but also align with XL Axiata’s We are grateful to our beyond our organization.
› Governance upholding financial prudence. adherence to these principles, core sustainability goals and stakeholders for their invaluable
We are committed In 2023, we recorded revenue ensuring transparency, contribute to the holistic well- support and collaboration in As we express our appreciation,
to continuing the growth of 10.91% to Rp32.32 accountability, and integrity being of society. our sustainability journey. Their we also reaffirm our commitment
implementation of GCG trillion compared to the previous in our operations. We have unwavering commitment to our to continued collaboration
practices according to the year’s Rp29.14 trillion with total implemented robust compliance Furthermore, the Company will shared goals and their feedback and transparency. By working
local and regional (ASEAN) direct economic gains of Rp32.59 frameworks and internal controls continue its focus on driving have been instrumental in together, we can further
practices and going forward trillion in 2023, increased by to mitigate risks and uphold operational efficiency and driving our sustainable business accelerate our progress towards
and accelerating full 10.04% compared to previous the trust and confidence of our sustainable growth to ensure practices and achieving a sustainable future and make a
implementation of digital year. This increase allows us to stakeholders. economic viability. This will remarkable outcomes. lasting difference in the world we
records. distribute higher economic value involve ongoing evaluation and live in.
of Rp31.87 trillion compared to Target Achievement optimization of its business Our stakeholders, including
Sustainability Achievements Rp29.04 trillion in previous year. Strategy practices to ensure the Company employees, customers, partners,
We also recorded an increase operates in a financially prudent and the communities we serve,
In 2023, XL Axiata achieved in our data production to 11,402 In order to continue achieving its
significant milestones in its Petabyte in 2023. sustainability targets, XL Axiata
sustainability journey, further has outlined a comprehensive
solidifying its position as a Furthermore, XL Axiata’s social strategy that encompasses
trailblazer in the industry. responsibility initiatives made several key areas of focus for
The Company’s dedication a meaningful impact on the further improvements. Firstly, the Jakarta, 4 April 2024
to reducing its environmental communities it serves, including Company is dedicated to further
impact resulted in a notable its employees and also society. reducing its carbon emissions
reduction in carbon emissions In the Occupational Health and energy consumption
and energy consumption across and Safety (OHS) aspect, we by implementing even more
its operations. In 2023, The managed to maintain zero advanced energy-efficient
Company’s emission intensity fatality in the Company’s work technologies such as Green BTS
in 2023 was recorded at 61.90 environment. In the employment and increasing its utilization Dian Siswarini
tons CO2e/Petabyte, lower than aspect, we recorded training of renewable energy sources President Director
last year’s 81.84 tons CO2e/ hours of 40 hours of training/ through self-designed Solar
Petabyte, and achieved the employee. In the community Panels. We have set the target to
2023 GHG emission target of empower program, the reduce the emission intensity to
125 Kg CO2e/Terabyte. Starting Company’s continued investment 100 Kg CO2e/TB in 2024 and net
in 2023, we have measured the in Sisternet, XLFL, Pesantren zero by 2050.
Scope 3 GHG emission, covering Digital, Gerakan Donasi Kuota
six categories. Recently, we and Laut Nusantara programs Additionally, XL Axiata plans
obtained Carbon Disclosure has contributed to enhancing the to expand and enhance its
Project (CDP) Certification overall well-being of the society, community engagement
with a score of B on the first creating a ripple effect of positive initiatives and support for its
submission, as a recognition change. By prioritizing the employees through competency
of our commitment towards interests of its local communities, development, and education and
environmental transparency and XL Axiata has strengthened empowerment programs for the
sustainability initiatives. its role and exemplified the communities. By identifying and
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SUSTAINABILITY PERFORMANCE HIGHLIGHTS SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
STATEMENT OF ACCOUNTABILITY OF 2023
SUSTAINABILITY REPORT BY THE BOARD OF
COMMISSIONERS AND BOARD OF DIRECTORS
We, the signatories, hereby stated that all information contained in the 2023 Sustainability Report of
PT XL Axiata Tbk has been comprehensively presented and that we are fully accountable for the accuracy
of the content of PT XL Axiata Tbk Sustainability Report.
This statement is made thruthfully.
Jakarta, 4 April 2024
BOARD OF COMMISSIONERS
Dr. Muhamad Chatib Basri
President Commissioner
Dr. Hans Wijayasuriya Vivek Sood
Commissioner Commissioner
Julianto Sidarto Muliadi Rahardja Yasmin S. Wirjawan
Independent Commissioner Independent Commissioner Independent Commissioner
BOARD OF DIRECTORS
Dian Siswarini
President Director
Abhijit J. Navalekar David Arcelus Oses
Director Director
Feiruz Ikhwan I Gede Darmayusa Yessie D. Yosetya
Director Director Director
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SUSTAINABILITY APPROACH SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
SUSTAINABILITY
APPROACH
XL Axiata has initiated a
comprehensive range of
measures encompassing carbon
footprint reduction strategies,
and sustainable supply chain
practices to progress towards
Net Zero goals. To achieve this
target, XL Axiata has been
calculating carbon emissions
for Scope 1 and 2 since 2019
and starting in 2023, XL Axiata
is baselining Scope 3 for several
categories.
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SUSTAINABILITY APPROACH SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
SUSTAINABILITY POLICIES
SUSTAINABILITY POLICIES AND STRATEGIES
[OJK A.1, GRI 2-22, 2-23, 2-24, 2-25]
AND STRATEGIES
[OJK A.1, GRI 2-22, 2-23, 2-24, 2-25]
XL AXIATA SUSTAINABILITY PILLARS
SUSTAINABILITY COMMITMENT OF Recognizing the serious impact of climate
BUILDING NURTURING PROCESS PLANET AND
XL AXIATA change and its associated disasters on business PROSPERITY PEOPLE EXCELLENCE SOCIETY
sustainability, XL Axiata is dedicated to achieving
XL Axiata is a leading telecommunications company Net Zero emissions by 2050. Addressing climate
XL Axiata contributes Not only encouraging Good governance XL Axiata always
that has demonstrated a strong commitment change demands swift and collective efforts from
to the welfare of the Indonesia’s progress practices in every carries out strategies
to implementing environmental, social, and all sectors, including businesses, governments, and
nation by building the through digital operational activity and operational
governance practices to support the United (UN) individuals. Consequently, XL Axiata has initiated a
economy and striving infrastructure support XL Axiata activities that favor
Sustainable Development Goals (SDGs). As a comprehensive range of measures encompassing
to improve people’s development, to become a strong the environment
responsible corporate citizen, XL Axiata recognizes carbon footprint reduction strategies, and sustainable
lives. XL Axiata is also company that and society as
the importance of integrating ESG principles into supply chain practices to progress towards Net Zero
committed to building continues to grow. two things that
its business operations to create long-term value goals. To achieve this target, XL Axiata has been
human resources in contribute to
for its stakeholders and the communities it serves. calculating carbon emissions for Scope 1 and 2 since
the digital era. business growth.
With a focus on sustainability and social impact, XL 2019 and starting in 2023, XL Axiata is baselining
Axiata strives to contribute to the achievement of Scope 3 for several categories. To realize this
the SDGs while also driving positive change in the commitment, several initiatives focusing on energy
telecommunications industry. use efficiency continue to be driven by the company
to reduce emissions, especially in Scope 2. In 2025,
XL Axiata targets to reduce intensity emissions by
80 Kg/TB and in 2030 XL Axiata targets to reduce
45% of its carbon emissions. Additionally, in 2023,
the Company joined Kadin Net Zero Hub to create
a low emission business ecosystem that enables
information exchange, knowledge sharing, and
resources to realize a low emission ecosystem in
Indonesia.
SUSTAINABILITY POLICY OF XL Axiata’s Sustainability Policy regulates the implementation of the Company’s due diligence for responsible
XL AXIATA business, the application of the precautionary principle in making business decisions, and the respect for
human rights. This sustainability policy is then developed by establishing the Company’s sustainability strategy
XL Axiata has a sustainability policy that is moving forward. XL Axiata has itself drafted an ESG strategy document for the 2022-2025 period with three
implemented through the 4P pillars, namely Building initiatives for each component of ESG, namely:
Prosperity, Nurturing People, Process Excellence,
and Planet and Society. XL Axiata’s Sustainability
Policy aims to build an innovative digital ecosystem
to bridge the digital gap by considering economic,
environmental, social and governance aspects.
XL Axiata also has an integrated environmental
management policy in POL - FIN-002 HSE Policy.
ENVIRONMENT SOCIAL GOVERNANCE
Accelerate energy efficiency and Promoting inclusive Strengthening good
implement the use of renewable stakeholder engagement. governance practices to
and clean energy to reduce increase accountability.
carbon emissions by 45% by
2030.
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SUSTAINABILITY APPROACH SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
SUSTAINABILITY POLICIES AND STRATEGIES SUSTAINABILITY POLICIES AND STRATEGIES
[OJK A.1, GRI 2-22, 2-23, 2-24, 2-25] [OJK A.1, GRI 2-22, 2-23, 2-24, 2-25]
These three components are implemented through ESG strategy planning for the 2022-2025 period, where XL PLAN FOCUS MATRIX FOCUS 2023 2024
Axiata focuses on ESG management through the establishment of an XL Sustainability Committee to regulate
GOVERNANCE Ethics Compliance Site Plan: Site Plan:
all policies and decisions on ESG efforts in the Company. › Increase awareness and › Mastering awareness and
› Anti bribery anti corruption
Strengthening Good › Risk management understanding of XL understanding of XL Axiata
Corporate Governance Axiata GCG and update GCG and data privacy ISO
Roadmap ESG XL Axiata (GCG) practices and Privacy security data privacy notice 27701
data security to › Data privacy › Comply and up to date › Comply and up to date to all
increase accountability › Cyber security to all regulations from regulations from governance
PLAN FOCUS MATRIX FOCUS 2023 2024 governance and ASEAN and ASEAN policies
policies
Environment Climate Action Site Plan: Site Plan: Target:
› Renewable and clean › GHG inventory scope 1, › Verify Scope 1, 2, and 3 Target: › GCG comply with governance
Accelerate energy energies 2 and baselining Scope emission › GCG comply with and ASEAN policies
efficiency efforts › Energi efficiency 3 emission (category 4, › Scope 3: Adding inventory governance and ASEAN › Trusted data ecosystem and
and adopt clean and 5, 6, 7, 9, and 13) GHG emission sources policies obtain ISO 27001
renewable energy Energy and Emission (Green › Map renewable energi › Purchase renewable energi to › Update XL Axiata
Gas House/GHG) Management sources support our network activities privacy notice, in line
› GHG inventory scope 1, 2, › Carbon Disclosure › Energi efficiency by piloting with the laws and
and 3 Project (CDP) energi saving initiatives with regulations relating
› Obtainment of certification partners to personal data
environmental-based protection
certification Target: Target:
› Having at least five › GHG emission is verified by
Environmental Managemnet categories for Scope 3 third party verificatory
› Water usage data baselining › Purchasing renewable enrgy
monitoring › CDP Certified (Scored source (REC)
› Water efficiency B-) XL Axiata’s Sustainability Policy governs the XL Axiata is committed to mitigating the impact
consumption integration of sustainability into business operations of its operational activities by offering a complaint
› Inventory waste data and with a focus on Environmental, Social, and center. Details regarding the complaint center are
improve Reduce, Reuse, and Governance (ESG) aspects. The policy is periodically available in the report’s sustainability performance
Recycle (3R) actions
reviewed to ensure it stays current with industry section, in regards to product and customer
trends. The Company has also shared its sustainability responsibility. To address the adverse effects, XL
SOCIAL Community Development Site Plan: Site Plan: policies with all stakeholders, particularly XL Axiata Axiata has implemented the following measures:
› Community partnership › Develop sustainability › Improve impact for
employees. This is because XL Axiata recognizes the 1. Respond to follow-up customer complaints,
Advance social › Social empowerment performance tracking beneficiaries in relation with
empowerment › Increase awareness SDG values importance of aligning the Company’s growth with for first level handling. Implement an internal
impact
through a digitally for diversity, equality, › Obtain validation and scoring sustainability principles, which involve maintaining escalation system for quick problem resolution
Advancement of Digitization and Innovation inclusivity (DEI) and impact for social programs a balance between development, the well-being of 2. Regular evaluation of all business processes,
inclusive social › Digitalization for society in #PersonwithDisability › Advancing digital inclusion the local community, environmental sustainability, project implementation and results
approach need › Advancing digital solution & collaboration with
and a skilled workforce. 3. Open for feedback
› Program innovation in inclusion solution and partners csross industry
collaboration with 4. Open for discussion and compensate for any
relation to support society
well-being partners cross industry Target: inconvenience caused to the customer
› Sisternet 1 million users
Target: › Enhancing impact and
› Sisternet 1 million users number of beneficiaries
Advancement of CSR through capabilities and skills
Beneficiaries development
› Increase the number of › Achieving a good SROI (Social
beneficiaries of social Return on Investment) value
programs for both internal and external
› - Social program parties
initiatives to support › Increasing partnerships in
persons with disabilities social programs
18 PT. XL Axiata Tbk | 2023 Sustainability Report PT. XL Axiata Tbk | 2023 Sustainability Report 19
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SUSTAINABILITY APPROACH SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
SUSTAINABILITY POLICIES AND STRATEGIES SUSTAINABILITY POLICIES AND STRATEGIES
[OJK A.1, GRI 2-22, 2-23, 2-24, 2-25] [OJK A.1, GRI 2-22, 2-23, 2-24, 2-25]
BUILDING A CULTURE OF SUSTAINABILITY Environment, Social, and Governance (ESG) in XL Axiata’s sustainability culture development
[OJK F.1, GRI 2-24] the form of attractive illustrations via email, and activities are functioned to build stakeholder
creating a sustainability newsletter. awareness, with a particular focus on promoting
responsible business practices among its employees.
2. Organizing face-to-face activities to discuss The sustainability program and training activities
sustainability topics by inviting internal and scheduled for 2023 include:
external resource persons through Sustainability
Talk and Carbon Talk events. 1. XL Axiata implements ABAC (Anti Bribery Anti-
Corruption) procedures
3. Conducting activation activities such as
providing recycle dropboxes in several office 2. XL Axiata conducts training on anti-corruption
floors, providing educational content about policies and procedures for regulatory agencies
sustainability on XL Axiata’s social media, playing and employees
audio announcements of progress in reducing
energy emissions during lunch hours, creating 3. 100% of XL Axiata employees have signed
backgrounds on laptop and computer screens the ABAC & Gift Donation Sponsorship (GDS)
with ESG themes. Declaration.
4. Campaign on Sustainability in XL Axiata internal 4. Conducting Basic safety training via e-learning to
employees (example: call for digitalization all employees
to reduce paper consumption, water saving
campaign) 5. Organizing Health & Wellness themed Webinars
for employees and families
5. Implementation of digitalization in the process of
work 6. Organizing Mandatory training for all employees
to improve Data Privacy, Data Governance &
6. Training and learning to employees for matters Cybersecurity
related to Sustainability
7. Organizing Sustainability Talk and Carbon Talk
that highlight sustainability topics
The development of corporate culture is aimed at operations and ensure sustainability in the future. To
facilitating the attainment of company objectives, this end, the company has made it a priority to instil
motivating and guiding each employee. It serves as a a sustainability culture into every business activity
standard for every individual within the organization, and raise awareness among all its employees. The
outlining how they should conduct themselves, development of a sustainability culture within XL
interact with others, and perform their duties on a Axiata is carried out in various ways, such as:
daily basis.
1. Using online media to communicate about
XL Axiata recognizes the significance of fostering sustainability such as educational posts through
a culture of sustainability to bolster its business social media, introduction posters about
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SUSTAINABILITY APPROACH SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
SUPPORT TO THE SUSTAINABLE
SUPPORT TO THE SUSTAINABLE DEVELOPMENT GOALS (SDGS)
DEVELOPMENT GOALS (SDGS)
To strengthen sustainability commitment while supporting the achievement of 17 Sustainable Development TPB SDGS SDGS EXPLANATION XL AXIATA CONTRIBUTION
Goals (SDGs), the Company has implemented various sustainability initiatives and programs that contribute to
15 (fifteen) out of 17 (seventeen) SDGs. The following are the Company’s contribution to SDGs.
Industry, Innovation and
XL IoT Camp
Infrastructure
TPB SDGS SDGS EXPLANATION XL AXIATA CONTRIBUTION
› XL Axiata Baik
No Poverty › Quota Donation Movement
Reduced Inequalities Sisternet
› XL Axiata Peduli › Sisternet
Zero Hunger
› XL Axiata Baik Sustainable Cities and Communities › Laut Nusantara
› Pesantren Digital
› XL Axiata Peduli
Good Health and Well-Being Responsible Consumption and
› XL Axiata Baik › Paper, Plastic and Waste Management
Production
› XL Future Leaders
› Pesantren Digital › Green BTS
Quality Education
› Sisternet Climate Action › Energy Usage Efficiency
› Quota Donation Movement › Carbon Warrior
Gender Equality Sisternet
Life Below Water › Mangrove Planting Initiative
Clean Water and Sanitation Water and Waste Management
Life on Land -
› Green BTS › GCG Policy
Affordable and Clean Energy Peace, Justice and Strong
› Energy Usage Efficiency › ABAC Policy
Institutions
› Data Privacy and Security
Decent Work and Economic Growth › Employee Benefit Policy › Sisternet
Partnership for the Goals
› Pesantren Digital
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SUSTAINABILITY PERFORMANCE HIGHLIGHTS SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
SUSTAINABILITY
PERFORMANCE
HIGHLIGHTS
In 2023, XL Axiata achieved significant
milestones in its sustainability journey,
further solidifying its position as
a trailblazer in the industry. The
Company’s dedication to reducing
its environmental impact resulted in a
notable reduction in carbon emissions
and energy consumption across its
operations. In 2023, The Company’s
emission intensity was recorded at
61.90 tons CO2e/Petabyte, lower than
last year’s 81.84 tons CO2e/Petabyte,
and achieved the 2023 GHG emission
target of 125 Kg CO2e/Terabyte.
24 PT. XL Axiata Tbk | 2023 Sustainability Report PT. XL Axiata Tbk | 2023 Sustainability Report 25
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SUSTAINABILITY PERFORMANCE HIGHLIGHTS SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
SUSTAINABILITY PERFORMANCE
SUSTAINABILITY PERFORMANCE HIGHLIGHTS [B.1, B.2, B.3]
HIGHLIGHTS [B.1, B.2, B.3]
ENVIRONMENTAL PERFORMANCE [B.2]
ENVIRONMENTAL PERFORMANCE UNIT 2023 2022 2021*
Total Water Consumption
ECONOMIC PERFORMANCE [B.1] PDAM m3 7,382.32 7,487.126 7,466.476
Non Renewable Energy Consumption
ECONOMIC PERFORMANCE UNIT 2023 2022 2021
Fuel (Pertalite) Liter 228,001.34 242,090.78 238,152.00
Production
Gigajoule 7,797.65 7,988.99 7,859.016
BTS Tower Unit 160,124 146,023 162,282
Data traffic (data Petabyte 11.402 7,991 6,549 Solar (Diesel) Liter 1,393,829.51 1,971,499.44 2,471.627
production) Gigajoule 47,668.97 70,973.98 88,978.57
Sales Electricity from PLN Kwh 902,853,187.65 840,667,225.92 804,373,707.25
Mobile Cards sold Unit 25,091,110 19,639,296 22,790,121
Gigajoule 3,250,271.48 3,026,402.01 2,895,745.34
Total Revenue Rp in Billion 32,323 29,142 26,754
Total Energy Consumption GigaJoule 3,305,738 3,105,364.98 2,997,993
Net Profit/Loss Rp in Million 1,284,448 1,121,188 1,287,807
Number of Customers Million 57,52 57,48 57,90 Energy Intensity Gigajoule/Petabyte 290 389 458
Quanity of Products/ Product/ 8 (eight): 8 (eight): 8 (eight): Scope 1 Emissions TonCO2eq 4,255.54 5,834.11 7,164
Services Service Unit › Cellular Services (2G, › Cellular Services (2G, › Cellular Services (2G, Scope 2 Emissions TonCO2eq 695,828.95 648,260.92 620,274
IMT-2000/3G) IMT-2000/3G) IMT-2000/3G)
› Internet Access › Internet Access › Internet Access Scope 3 Emissions TonCO2eq 5,743.82 - -
Service Service Service Total Emissions TonCO2eq 705,828.32 654,095.03 627,438
› Internet Telephone › Internet Telephone › Internet Telephone Emission Intensity TonCO2eq/Petabyte 61.90 81.84 95.81
Services for Public Services for Public Services for Public
Use Use Use Evironmental Cost Rp in Million 20 150 18.17
› Content Provider › Content Provider › Content Provider
Services Services Services
› Money Transfer › Money Transfer › Money Transfer
Services for Business Services for Business Services for Business SOCIAL PERFORMANCE [B.3]
Entities Other Than Entities Other Than Entities Other Than
Banks Banks Banks
› Electronic Money › Electronic Money › Electronic Money SOCIAL PERFORMANCE UNIT 2023 2022 2021
Issuance Services Issuance Services Issuance Services Number of Employees Person 1,495 1,501 1,575
› Internet › Internet › Internet
Number of Female Employees Person 448 443 477
Interconnection Interconnection Interconnection
Services Services Services Number of Male Employees Person 1,047 1,058 1,098
› Network Remains › Network Remains › Network Remains Number of Female as President Person/Total 2 2 2
Closed Closed Closed Director and Director
Number of local people occupying Person 6 3 3
Eco-Friendly Products
senior manager positions
Panel Solar Total 48 202 -
Number of Training Hours Hours 59,156,04 76,518,4422 76,518,4422
Number of Local Workers Person 1,480 1,485 1,557
Number of Local Suppliers Entity 431 464 490 Number of Employees Receiving Person 1,502 1,491 1,565
Training
Local Supplier Contract Rp in Million 13,708,703,727,958 10,491,116 18,005,684
Value Average number of training hours Hours/Person 39.38 63.34 48,89
Training Fees Rp in Million 8,314 7,690 3,503
Employee Turnover Rate % 11.1 14.1 12.9
Number of Work Accidents Times 3 1 6
GOVERNANCE PERFORMANCE Occupational death Times - - -
Total CSR Funds Rp in Billion 20.73 10.42 18.98
GOVERNANCE PERFORMANCE Unit 2023 2022 2021 Number of women empowered Person 949,261 57,000 53,000
Number of Corruption Incidents Incident 2 - 1 Number of Young Leaders built through Person 447,755 1,500 1,310
XL Axiata Future Leaders
Number of Fraud Incidents Incident 2 3 6
Number of fishermen benefiting from Person 124,024 57,500 60,250
Number of WBS Complaints Case 3 9 25 the Laut Nusantara application
Router/modem donation amount Unit 71 358 13
Quota donation amount Terabyte 689,397 7.68 9,34
26 PT. XL Axiata Tbk | 2023 Sustainability Report PT. XL Axiata Tbk | 2023 Sustainability Report 27
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SUSTAINABILITY PERFORMANCE HIGHLIGHTS SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
AWARDS &
AWARDS & CERTIFICATES 2023
CERTIFICATES 2023
AWARDS 2023 4 ICIO AWARDS 2023 9 APRESIASI INDEX TEMPO-IDNFINANCIALS 52
Yessie D. Yosetya, Director & Chief Digital The Main Index, High Growth and High Market
Transformation & Business Enterprise of XL Axiata, Capitalization Award – INDEX TEMPO-
was named The Most Influential CIO 2023 at the IDNFinancials 52 was held by Tempo IDN in
iCIO Awards 2023 in Jakarta. The honour was received conjunction with the Issuer Appreciation Night. This
as a result of the jury’s valuation that she was among award was presented to XL Axiata since it was deemed
the CIOs who successfully became an innovator in the to have improved its financial performance portfolio
adoption and utilisation of digital technology that aim in the last five years to March 2023 by becoming a
to enhance value and best performance in alignment constituent of the Tempo Index - IDN Financials 52.
with business objectives.
10 SELULAR AWARDS 2023
5 CUSTOMER CONTACT CENTER SERVICE
EXCELLENCE AWARD 2023 XL Axiata received the “Best Fixed Mobile
Convergence: XL SATU and Most Engaging Brand in
Through the Customer Contact Center (CCC) at the Social Media for Telco” awards at the Seluar Awards
Customer Contact Center Service Excellence Award 2023 “Moving To The Next Level”.
2023 event held by Marketing Magazine, XL Axiata
Chief Corporate Affairs of XL Axiata, Marwan
received the “Excellence Service Performance”
O.Baasir, achieved the award for Excellence in
award for 2 categories, namely:
Performance. The award was given to Marwan
• Call Center Telecommunication
O. Baasir based on the jury’s assessment of him
• Email Center non-Banking-Financing-
as an individual who has successfully innovated
Insurance
in driving the implementation and utilization of
digital technology, thereby enhancing value and
6 INDONESIA HUMAN RESOURCES AWARD 2023 performance in line with business objectives.
At the Indonesian Human Resources Awards 2023
11 HR ASIA BEST COMPANIES TO WORK FOR IN
held by Warta Ekonomi Group, XL Axiata through
ASIA AWARD 2023
its subsidiary, PT Kuadran Satu Komunika (Kuadran1
Komunika), received an award in the category of
XL Axiata received an award for the “Best
“The Best HR Management for The Outstanding
Companies to Work for in Asia – Indonesia
HR Transformation Initiatives to Maintain
Chapter, and Digital Transformation from the HR
Company Agility and Productivity”.
Asia Best Companies to Work for in Asia Awards
2023.
7 ASIAN TELECOM AWARDS 2023
12 MARKETEERS SUSTAINABLE MARKETING
XL HOME services received the prestigious Asian
EXCELLENCE AWARD
Telecom Awards 2023 which took place in Singapore.
In the event initiated by Asia Telecom magazine, XL
1 MATA LOKAL AWARD 2 BEST PERFORMING VENDOR 2022 In the Marketeers Sustainable Marketing Excellence
HOME received two categories, namely Broadband
Award event held by Marketing magazine, XL
Telecom Company of the Year - Indonesia
XL Axiata received an award through Sispreneur XL Axiata Business Solutions received the Best Axiata received an award for the Corporate Social
and Marketing & Brand Initiative of the Year –
program. The program dedicated to women’s Performing Vendor 2022 award from DANA. XL Responsibility of The Year category. This event
Indonesia.
empowerment earned an award for its commitment Axiata Business Solutions is considered to have is a competition and award for companies and
to women’s empowerment. XL Axiata received strengthened DANA’s business by providing effective organisations that are considered successful in
an award for the Best Mixed Media Campaign and efficient ICT solutions for DANA’s business. 8 INDONESIA WOW BRAND 2023 implementing sustainable marketing that has an
category with the theme of Entrepreneurship at impact on strengthening the economy, community
the Tribun Network Mata Lokal Award event XL Axiata through XL Prepaid and Live.On service empowerment, and environmental conservation.
3 STRONG PARTNER
products again recognised at the WOW Brand The award was presented online.
Festive Day 2023. In this event, XL Prabayar received
XL Axiata Business Solutions received the “Strong
the Celular Operator and Live.On categories for
Partner” award from Home Credit Indonesia.
the Digital Operator category.
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SUSTAINABILITY PERFORMANCE HIGHLIGHTS SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
AWARDS & CERTIFICATES 2023 AWARDS & CERTIFICATES 2023
CERTIFICATES 2023
13 TOP GRC AWARDS 2023 18 SPEX2 AWARD 2023 UNTUK KATEGORI
THE BEST SPEX2 COMPANY IN
The public has once again recognised XL Axiata’s
TELECOMMUNICATION INDUSTRY NAMA SERTIFIKASI MASA BERLAKU PENERBIT
commitment to applying ESG principles in its
business operations. XL Axiata received the “Very
XL Axiata is the only operator to receive the award as
Good” award at the TOP GRC (Governance, Risk, ISO 9001:2015 Quality Management
The Best SPEx2 Company in the telecommunications 5 Januari 2027 British Standards Institute
and Compliance) Awards 2023 for successfully System (Resertifikasi)
category, as it is considered to have successfully
applying ESG and GRC approaches in in managing
implemented a digital transformation strategy
the company. ISO 20000-1:2018 IT Service
that provides added value to the company and 14 Januari 2027 British Standards Institute
stakeholders. Management System (Resertifikasi)
14 14TH IICD CORPORATE GOVERNANCE AWARD
Sustainalytics 1 Tahun
2023 Morningstar Sustainalytics
19 LIPUTAN6.COM ANUGERAH INSPIRATIF AWARDS (Medium Risk score at 28,3) (April 2023 - April 2024)
AT THE FESTIVAL 6 2023 (8-9 JULI 2023)
XL Axiata once again received a public award at ISO 22301:2019 Business Continuity
“The 14th IICD Corporate Governance Awards” 11 Desember 2024 British Standards Institute
The first award, ‘Telco Inspiratif Pengembangan Management System (Surveillance)
held by the Indonesian Institute for Corporate
Kemajuan Digital Perempuan Indonesia,’ was
Directorship (IICD) at the Financial Hall, Graha CIMB ISO 14001:2015 Environmental
presented to XL PRIORITAS service. XL Axiata 1 September 2025 British Standards Institute
Niaga Building, Jakarta. XL Axiata received two Management System (Surveillance)
Business Solutions received the second award,
awards for two categories, namely:
‘Provider Inspiratif Akselerasi Kemajuan UMKM ISO 45001:2018 Occupational Health
• Top 50 Big Capitalization Public Listed
Indonesia
Company and Safety Management System 1 September 2025 British Standards Institute
• Best Role of Stakeholders (Surveillance)
20 EXCELLENCE IN INNOVATION VIDEO AWARD
ON DIGITAL NATION AWARD 2023 FROM M360 ISO 27001:2013 Information Security
15 ASIAN TECHNOLOGY EXCELLENCE AWARDS 25 November 2026 British Standards Institute
APAC (7-8 SEPTEMBER 2023) Management System (Resertifikasi)
XL Axiata through XL Axiata Business Solutions
Sisternet received Digital Nation Award 2023 Sistem Manajemen Keselamatan dan
(XLABS) received the international Asian Desember 2026 Kementerian Ketenagakerjaan
category Excellence in Innovation Video Award. The Kesehatan Kerja
Technology Excellence Awards for the category of
“Indonesia Technology Excellence Award for category include best demonstration of Innovation
Contractor Safety Management System
ICT Telecommunication” in Bangkok. This award in mobile technology in the advancement of digital Maret 2024 Eni Muara Bakau
High Risk Project
recognises XLABS’ commitment to becoming a transformation of a nation (50% of the score) and
trusted ICT service provider in Indonesia. best narrative about the company’s innovative Contractor Safety Management System
products, services or programs that are being used September 2025 PT Pertamina Persero
High Risk Project
to support the digital transformation of a nation (50%
16 ANUGERAH INOVASI INDONESIA 2023
of the score).
XL Axiata through XL Axiata Business Solutions ICA Certificate in Compliance - International Compliance Association
(XLABS) received the “Indonesia Innovation TECHNOLOGUE AWARD 2023 (SEPTEMBER
21
Award 2023” for the External Relations category 2023) Ahli Manajemen Kelangsungan Usaha/
30 Agustus 2025 Badan Nasional Sertifikasi Profesi
with Smart Mining: Digitalisation for Greener BCMP
Future innovation. This award was initiated by IDX XL Axiata received the Best Telco Brand category. A
Channel with the theme ‘Advancing Agile Innovation Certified Information Systems
total of 9 companies in the telecommunications and Certified Information Systems Auditor 31 Januari 2023
for Sustainable Growth’. Auditor – An ISACA Certification
technology sector were involved in the nomination.
In selecting the nominees, the Technologue.id team Ahli Manajemen Risiko Organisasi
17 SERVICE QUALITY (SQ) AWARD UNTUK conducted an evaluation through an editor’s choice 30 Agustus 2025 Badan Nasional Sertifikasi Profesi
Terintegrasi/CRMP
XL CENTER who are experienced in their field.
Meraih sertifikasi Carbon Disclosure
XL Axiata received an award for its customer service 22 MOST LOVED RAMADAN ADS 2023 BY KANTAR Project (CDP) dengan nilai B pada December 2023 Carbon Disclosure Project (CDP)
center. The Grade Diamond Service Quality Award in submisi pertama
the Cellular Telecommunication category through the Corporate Brand and Segment Brands created a
XL Center was achieved by XL Axiata at the Service Sustainalytics 1 Tahun
collaborative campaign during Ramadan, “Ada Untuk Morningstar Sustainalytics
Quality (SQ) Award 2023, organized by Marketing (Medium Risk score at 28,3) (April 2023 - April 2024)
Kebaikan”, which proved effective in improving Brand
Magazine. Linkage and Reputation. The campaign also received ESG Disclosure Transparency Awards
Most Loved Ramadan Ads 2023 from Kantar. 1 Tahun Investor Trust
2023 (Predikat Committment)
Corporate Social Responsibility of the
1 Tahun Marketeers
Year
Corporate Social Responsibility Award 1 Tahun Pemerintah Kabupaten Pamekasan
30 PT. XL Axiata Tbk | 2023 Sustainability Report PT. XL Axiata Tbk | 2023 Sustainability Report 31
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SUSTAINABILITY PERFORMANCE HIGHLIGHTS SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
2023 EVENT HIGHLIGHTS
Jakarta, 2 Januari 2023 Jakarta, 12 January 2023 Indonesia’s leading convergence operator and
a digital enabler for enterprises and society, “XL
XL Axiata launched the “Full Year Double Quota Bonus” promotion for the XL Xtra G20 EMPOWER was successful in bringing Axiata Ada Untuk Indonesia”.
Combo Flex Starter Pack in early 2023 which can only be purchased and activated women’s issues and gender equality to the
in January 2023. Offered as the best choice, this promotion is suitable for new G20 summit during the Indonesian Presidency
customers in 2023. in 2022. At its peak, the topic was also Jakarta, 18 January 2023
successfully incorporated into the G20 Leaders’
JANUARY 2023
Declaration during the Indonesian Presidency. Granting Pre-emptive Rights III (“PMHMETD
Jakarta, 3 January 2023 The Ministry of Women’s Empowerment and III”) or right issue on schedule and raising Rp5
Child Protection (KPPPA) of the Republic trillion concluded the successful Capital Increase
XL Axiata was able to manage and maintain an increase of consumer data needs of Indonesia awarded and appreciated all process for XL Axiata. XL Axiata achieved the
during Christmas and New Year 2023. Observation between 24 December 2022 and G20 EMPOWER Indonesia stakeholders who right issue’s initial purpose of strengthening
2 January 2023 indicated that service traffic increased by 8% compared to usual contributed for their success in elevating the the company’s capital structure by paying off
days and 29% compared to the prior Christmas and New Year period. On New Year’s topic of women and gender equality. obligations. With prompt fulfilment of this right
Eve, service traffic was 50% higher than usual. issue, XL Axiata is able to settle its debts earlier
in December 2022 and by early January 2023.
Padang, 12 January 2023
Belitung, 4 January 2023
In partnership with Andalas University (Unand) Jakarta, 20 January 2023
The Regent of Belitung, H Sahani Saleh, S.Sos, and the Vice Regent, Isyak Meirobie, Padang, XL Axiata trained 1,200 graduates to
awarded XL Axiata for its support and collaboration with the Belitung Regency be more equipped for the workplace. They XL Axiata launches a new XL SATU bundle deal
Government in the success of the G-20 Development Ministerial Meeting (DMM) were introduced to varied information and skills starting at Rp276 thousand per month. This
global event, 7-9 September 2022, and the World Ocean Assessment (WOA), that they may employ after graduating from promotion is designed to be the best option for
12-15 December 2022 in Belitung. The Regent of Belitung, H Sahani Saleh, S.Sos, college and beginning their careers through the new customers who wish to explore the home
presented the “Best International Event Collaboration Category” award to XL Axiata’s XL Axiata Future Leaders (XLFL) program. The and mobile internet convergence service. This
representative, Belitung Territory Sales Manager, Sinta Dewi Sujana, at the Satam workshop event, which began with a welcome attractive offer is valid until 28 February 2023
Belitung Roundabout. speech by Vice Rector 1 Unand, Prof. Dr. and has been accessible from 9 January 2023.
Mansyurdin, MS, took place at Convention Hall
of Andalas University, Padang.
Jakarta, 7 January 2023 Balikpapan, 22 January 2023
XL Axiata expands its “Sisternet” program benefits for Indonesian women. One of Jakarta, 13 January 2023 To provide an excellent customer experience,
the initiatives is to continue to promote digital literacy among female owners and XL Axiata continues to expand its network and
managers of micro, small, and medium enterprises (MSMEs) across Indonesia. The XL Axiata Business Solutions, an integrated ICT improve the quality of data services throughout
utilisation of digital facilities and technology will help empower, productive, and service provider, supports PT VALE Indonesia Kalimantan’s five provinces. This strategic action
“move up” women MSMEs. Organising the 2023 Being Smart Competition is one achieve industry 4.0 by deploying intelligent is required considering the increasing demand of
strategy to foster an increase in digital literacy. mining using private network and IoT technology communities for data services from XL Axiata,
at the mine site. Industry 4.0 automation across with XL Axiata’s traffic throughout Kalimantan
all lines and interconnectedness requires a increasing by 29% in a year. XL Axiata added
strong network infrastructure. This contribution more than 1,100 4G BTS in Kalimantan in the
supports XL Axiata’s vision of becoming same year, reflecting a 42% YoY increase.
32 PT. XL Axiata Tbk | 2023 Sustainability Report PT. XL Axiata Tbk | 2023 Sustainability Report 33
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SUSTAINABILITY PERFORMANCE HIGHLIGHTS SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Banyuasin, 24 January 2023 Jakarta, 2 February 2023
XL Axiata switched customer service USSD Menu Browser (UMB) access from *123# to
XL Axiata supports Banyuasin Regency stunting prevention programs, by providing
*808#. This UMB update takes effect 1 February 2023. XL Axiata continues to socialise
healthy meal packets distributed to children to prevent stunting. In Talang Lubuk
its customers between 1 February to 1 April 2023, using various channels as UMB users
Village, Sumber Marga Telang District, Banyuasin Regency, XL Axiata Territory
are still substantial. This migration refers to Ministerial Regulation (PM Kominfo) No. 5 of
Sales Manager Hendra Salman personally handed over the humanitarian package,
2021, which requires customer service USSD access via USSD *8XY#.
which includes rice, green beans, eggs, frying oil, sugar, and more.
Medan, 26 January 2023 Sidoarjo, 4 February 2023
FEBRUARI 2023
XL Axiata develops telecommunications and data networks to serve the peak agenda
To commemorate World Cancer Day, XL Axiata conducts blood donation as a
of the 1st Century Nahdlatul Ulama (NU) grand celebration at Delta Sidoarjo Stadium
regular activity. Partnered with Medan journalist community, who also participated
on Tuesday, 7 February 2023. XL Axiata has the network capacity in Sidoarjo Regency
as donors, the event took place at Grha XL Medan. The proceeds from this social
and its surrounds to accommodate millions of nahdliyin residents from across Indonesia
activity will then be contributed to the Medan Children’s Oncology Foundation
for this celebration. NU’s 1st Century commemoration at Delta Sidoarjo Stadium will be
(YOAM) for distribution to children with cancer in need.
attended by Indonesian President Joko Widodo.
Pidie, 30 January 2023
Pontianak, 10 February 2023
Donations for flood victims were distributed by XL Axiata in Pidie Regency, Aceh
XL Axiata keeps improving its Kalimantan 4G network. Rural and border areas undergo
Province, which include essential daily supplies such as rice, eggs, cooking oil, fish,
network expansion. XL Axiata has added 1,100 4G BTS in Kalimantan last year, a 42%
bottled drinking water, instant noodles, disposable baby diapers, and other items.
YoY increase. Over 50% of XL Axiata BTS are currently fiberized. Over 9,300 kilometres
Jaka Rahmatsyah, XL Axiata Territory Sales Manager for the Banda Aceh area,
of fibre optic connections bolster XL Axiata’s Kalimantan network. XL Axiata’s
personally handed over the donations to Muhajir, the Secretary of Cot Teungoh
infrastructure network connects Sumatra, Java, Bali, Lombok, and Sulawesi with a fibre
Village in Pidie District, who represented the local victims.
optic route that spans five Kalimantan provinces.
Jakarta, 14 February 2023
Yessie D Yosetya, Director & Chief Digital Transformation & Enterprise Business Officer
of XL Axiata, was named CIO100 ASEAN 2022. This award is granted to the 100 top
ASEAN technology leaders who are capable of bringing about improvements via the
use of technology. Yessie is seen as competent of directing XL Axiata’s development
and implementation of corporate strategies for developing and using information
technology for digitalisation. The award’s ceremony was held on December 2022 at
Marina Bay Sands in Singapore.
Jakarta, 15 February 2023
XL Axiata launched a latest product of a long-term double quota bonus in early 2023.
Customers who buy and activate XL starter packs beginning in January 2023 will be
eligible for a double quota bonus each time they top up a data package for an entire
year.
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2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Medan, 17 February 2023 Jakarta, 23 February 2023 Jakarta, 1 March 2023
XL Axiata continues to strengthen its 4G To achieve sustainable business, XL A Memorandum of Understanding (MoU) was signed between XL Axiata and Cisco
network in the Lake Toba Area of North Axiata continues to employ Environment, to prepare 5G networks and cloud infrastructure for IoT solutions. The partnership
Sumatra in response to the growing number Social, and Governance (ESG) principles will improve XL Axiata’s network capabilities by leveraging end-to-end automation
of international events held on Indonesia’s in all lines of business. One of them is the and optical networks to support companies in transforming existing networks into
largest lake, such as F1 Powerboat World adoption of environmental aspects into 5G-ready networks, while also strengthening Internet of Things (IoT) connectivity
Championship (F1 H20), which takes place on network infrastructure, particularly the Base services.
24-26 February 2023. XL Axiata’s 4G network Transceiver Station (BTS), which can also
has reached 489 villages and 35 districts in lower energy use by up to 50%. Since 2014,
Simalungun Regency, Toba Samosir Regency, XL Axiata has been implementing Green BTS,
North Tapanuli Regency, Humbang Hasunduta which now covers more than 90% of BTS.
Jakarta, 2 March 2023
Regency, Dairi Regency, Karo Regency, and Since the end of 2022, XL Axiata has also XL Axiata established a partnership with PT Indonesia Comnets Plus (PLN Icon Plus) at
Samosir Regency, including Samosir Island. begun to use lithium batteries as a generator the Mobile World Congress 2023 arena in Barcelona. This collaboration is part of efforts
MARCH 2023
Around 430 4G BTS serve customers in these substitute. to improve services to customers and the community, accelerate, and expand access
areas. XL Axiata specifically deployed two to services including the adoption of new technologies such as 5G, Internet of Things
mobile BTS units. (IoT), and digitalisation that can drive the local economy. Faster, more efficient, and
more precisely targeted infrastructure and technological solutions are now available to
Jakarta, 27 February 2023 both XL Axiata and PLN Icon Plus as a result of this partnership.
XL Axiata supports the government in
Sangatta, 21 February 2023 stunting prevention programs to remote
XL Axiata Business Solutions collaborates areas, by distributing stunting prevention
with PT Pamapersada Nusantara (PAMA), to healthy food packages for mothers and
Barcelona, 3 March 2023
provide a Hybrid LTE Network and the use of children, such as rice, green beans, eggs, The mobile analytics industry has recognised XL Axiata’s efforts in providing the
CPE (Customer Premises Equipment) devices cooking oil, and sugar. The team Benihbaik. best customer experience. XL Axiata was declared successful in four categories in
for coal mining fleets in Sangatta, East Kutai com distributed the stunting prevention food the December 2022 Opensignal Report in December 2022. Dian Siswarini, President
Regency, East Kalimantan Province. As a packages to a number of target areas spread Director & CEO of XL Axiata, received a trophy of appreciation for this success from
Preferred Integrated ICT Provider, XL Axiata across four provinces. The distribution takes Opensignal CEO, Dave Isenberg, on the sidelines of the Mobile World Congress 2023
Business Solutions deploys the first LTE Hybrid place between January – February 2023. event in Barcelona, Spain.
Network in an open pit mine in Indonesia. This program is a tangible engagement of
XL Axiata provides both a private network XL Axiata on social issues that occur in the
and a public internet network. EWACSPRO community.
is the private network that supports critical
Mataram, 3 March 2023
applications, combined with a public network In preparation for the 3-5 March 2023 World Superbike (WSBK) event at the Mandalika
that supports employee communication Circuit in the West Lombok Regency of West Nusa Tenggara (NTB), XL Axiata ensures
needs. that the 4G network in Lombok is in excellent form. At least 12 4G BTS have been
prepared to cover the entire Mandalika, including the circuit and surrounding areas with
dozens of major and small hotels, restaurants, beaches, and other tourism supports.
XL Axiata also supplies a 5G network around the circuit area by utilising dynamic
spectrum sharing (DSS) and alerting three mobile BTS units to anticipate traffic spikes
during the world racing event.
Jakarta, 8 March 2023
Budi Pramantika’s resignation as Director & Chief Financial Officer (CFO) on 6 March
2023 was accepted by the Company. After serving as Finance Director since October
2020, Budi Pramantika has resigned as Director due to personal reasons.
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2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
the main skills that women need to master are
Jakarta, 8 March 2023 Luwuk, 17 March 2023
digital skills, as well as a number of non-technical
A number of opportunities identified by XL Axiata XL Axiata continues to support the skills such as storytelling, which corresponds to
have the potential to spur business growth in 2023. government’s vision of accelerating national the hobby of women who fond to tell stories. XL
Consequently, XL Axiata will focus on three growth growth in Indonesia through equitable Axiata’s current trait and commitment to gender
pillars: convergence services, network expansion, distribution of telecommunications and data equality is also a result of XL Axiata’s participation
and strengthening customer experience. For this network infrastructure. XL Axiata has spent in the G20 Empowerment and Progression of
year target, XL Axiata strives to achieve mid to the last two years extensively building a Women’s Economic Representation (Empower)
high single digit revenue growth, EBITDA margin of 4G network, particularly on Sulawesi Island, international forum.
around 49%, and capex of around Rp8 trillion. with the addition of over 2,700 4G BTS to
previously unreachable distant rural locations.
Around 645 of the total sub-districts in
Sulawesi have been served by 4G networks.
Palembang, 21 March 2023
Jakarta, 11 March 2023 XL Axiata provided assistance to flood victims in
Yessie D. Yosetya, Director & Chief Digital Lahat and West Lampung Regencies. People in
Transformation & Business Enterprise of XL Axiata, flood-affected areas urgently require assistance
was named The Most Influential CIO 2023 at the
Luwuk, 17 March 2023 in the form of basic daily essentials such as rice,
iCIO Awards 2023 in Jakarta. The honour was Dian Siswarini, President Director & CEO of XL cooking oil, tea, sugar, instant noodles, and soy
received as a result of the jury’s valuation that she Axiata, inaugurated the mosque construction sauce.
was among the CIOs who successfully became an project and its supporting facilities in Banggai
innovator in the adoption and utilisation of digital Regency, Central Sulawesi. The mosque
technology that aim to enhance value and best construction project is ready to use and is
performance in alignment with business objectives. located in Luwuk Village, Luwuk District.
Jakarta, 24 March 2023
This project was completed in December Welcoming the month of Ramadan and Eid al-Fitr
2022 with funds provided by XL Axiata this year, XL Axiata presents eSIM and various
management and employees. attractive offers in almost all service products
Palembang, 13 March 2023 with the theme #AdaUntukKebaikan. One of
Ahead of Ramadan and Eid 2023, XL Axiata has them is a promo offer for purchasing XL and AXIS
prepared a strong and reliable telecommunications prepaid products through the myXL and AXISNet
network, which must be strengthened in
Jakarta, 20 March 2023 applications, such as internet packages discounts
anticipation of expected spikes in data usage traffic XL Axiata promotes a culture that fosters of up to 70% and quota bonuses for games, social
during Ramadan, particularly over the extended a deeper comprehension of customer media, and streaming.
Eid holiday. XL Axiata has also carried out network experience (CX) among all employees, with
tests on the main route back home in several the aim of consistently delivering excellent
regions, including Sumatra. customer experiences. As such, through the
AKBAR (Akrab Bareng Retail Outlet) program,
Jakarta, 31 March 2023
XL Axiata requires all employees, including Through XL Axiata Business Solutions, XL Axiata
its management to participate in face-to- continues to develop integrated ICT solutions for
Depok, 13 March 2023 face meetings with customers and product corporate customers that benefit the community.
XL Axiata continues to implement Internet of retailers (retail outlets/RO) to get input from Currently, the Smart Water Metre, an Internet of
Things (IoT)-based digital solutions in Islamic them. Things (IoT)-based solution that can accommodate
boarding schools. The latest product facilitates business players from multiple segments, has
maggot and hydroponic cultivation at Ponpes been successfully developed. The NB-IoT Smart
Hidayattullah, Depok, West Java. The same method Water Metre is one of the most recent IoT-based
will be implemented in Tasikmalaya, West Java, and
Jakarta, 21 March 2023 solutions from XL Axiata Business Solutions, which
several East Java and Central Java Islamic boarding XL Axiata continues to advocate for national was implemented in collaboration with PT Berkat
schools. private industries to accelerate gender Air Laut (BAL) to monitor the distribution of clean
equality. Yessie D. Yosetya, Director & Chief water to residents of Gili Terawangan and Gili Meno
Digital Transformation & Enterprise Business in North Lombok.
Officer of XL Axiata, stated that for 2023,
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2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Pontianak, 3 April 2023 Bandung, 6 April 2023 Jakarta, 17 April 2023
XL Axiata, through the XL Axiata Taklim Council (MTXL Axiata), once again held XL Axiata’s data network in West Java is The final round of the 2023 Modal Pintar
community social programs. This time, by assisting with the renovation of Pontianak prepared to manage a surge in data traffic Competition, organised by XL Axiata through
City’s oldest madrasah, Madrasah Ibtidaiyah Al Raudhatul Islamiyah, which is the ahead of Eid homecoming. XL Axiata is Sisternet, has begun. At this stage, the eight best
first madrasah to be established in Pontianak since 1948. The Mayor of Pontianak, ready to serve all customers in this province, female-led MSMEs were announced. Nasta Rofika
represented by Pontianak City’s Expert Staff for Legal and Political Affairs, Yusnaldi, including travellers who may arrive soon, of Mojokerto, Dini Fuadillah Sofyan of Bekasi,
S.IP, M.Si, and XL Axiata’s Chief Corporate Affairs, Marwan O.Baasir, jointly inaugurated during the Eid homecoming flow. In West Khatarine Paula of Surabaya, Sani Sandyani of
the new building at Tambelan Sampit Village, Pontianak. Java, XL Axiata’s total 4G network has Bandung, Miranda Warokka of Tangerang, Hesti
reached more than 4,100 villages/districts, Adillah of Bekasi, Eni Mahmudah of Malang, and
420 sub-districts, and 19 cities/regencies. Shinta Aviyani of Cileungsi are the eight MSMEs.
The best eight MSMEs will share a total capital
Jakarta, 3 April 2023 reward of Rp200 million. The final judgement and
XL Axiata officially launched the e-SIM service. With e-SIM, customers do not need the winner’s announcement were taking place in
to use a physical SIM card in their smartphone. This also means that by using an
Jakarta, 13 April 2023 Jakarta.
APRIL 2023
e-SIM, customers do not have to buy a physical SIM card at the store. In addition, XL Axiata’s commitment to providing
according to XL Axiata Group Head Mass Segment, Lyra Filiola, the use of e-SIM excellent customer service and experience
is more seamless process because when making purchases through store.xl.co.id, has been recognised once again by the public.
starter packs can be immediately registered and activated from anywhere easily XL Axiata received two awards through the
Jakarta, 19 April 2023
using a QR code. Customer Contact Center (CCC) in the first XL Axiata again organised the Joint Homecoming
quarter of 2023 at the Customer Contact programme for Greater Jakarta service product
Centre Service Excellence Award 2023 event sales partners. This programme brought 600
hosted by Marketing Magazine. participants to Central Java, Yogyakarta, and
Yogyakarta, 4 April 2023 East Java. XL Axiata prepared 13 big buses, 5
XL Axiata’s data network in Special Region of Yogyakarta (DIY) and Central Java Inovas, and 5 Alphards. XL Axiata management
can withstand traffic increases ahead of homecoming and the extended Eid holiday. and Director & Chief Technology Officer I Gede
In DIY, XL Axiata’s 4G network reaches 420 villages/districts, 7 sub-districts, and
Jakarta, 14 April 2023 Darmayusa announced the joint homecoming
5 cities/regencies, while in Central Java, it has reached over 7,900, 547, and 35. XL Axiata has received various awards for group’s departure from Cibis Park, Cilandak, South
Of 1.1 million data subscribers in DIY, 91% of whom are data customers. Meanwhile, its achievements and business success. XL Jakarta.
data subscribers in Central Java have reached 93% of the total of around 6.4 million Axiata’s Director & Chief Enterprise Business
subscribers. In the last two years, data traffic has surged 51% in DIY and 65% in and Corporate Affairs Officer, Yessie D.
Central Java. Yosetya, was named The Most Influential
CIO 2023 at the iCIO Awards 2023. Then, at
the 2023 Asian Telecom Awards, XL HOME
received two awards: Broadband Telecom
Surabaya, 5 April 2023 Company of the Year and Marketing & Brand
XL Axiata ensures 4G networks performance throughout East Java area. To provide Initiative of the Year.
optimal customer service, XL Axiata conducts ongoing data network enhancements
throughout the year, including during the Long Eid holiday season. At present, XL
Axiata’s 4G network has reached to over 2,800 villages/districts across 620 sub-
districts in East Java Province.
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2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Jakarta, 5 May 2023 Medan, 23 May 2023 as high-speed Wi-Fi internet access of up to
300Mbps, a huge quota of up to 100 GB that
XL Axiata held the 2023 Annual General Meeting of Shareholders (Meeting). The XL Axiata customers in Medan, North may be distributed to 10 employees, and a free
Meeting which took place online has six agenda items that have been approved Sumatra, and Pidie Jaya, Aceh, won tens Majoo membership. SME managers can enjoy
at the Meeting, including approval of changes to the composition of the Board of of millions of rupiah for their tenacity in additional benefits to boost business efficiency
Directors and dividends sharing for shareholders amounted to Rp551.7 billion or 50% participating in the quiz program with prizes, and productivity by using the XL SATU BIZ
of profits after adjustments. Xtravaganza/ FantAXIS and Spextakuler/ package, which includes ERP software for
TriviAXIS, respectively. The quiz program SMEs with complete features, such as online
with hundreds of millions of rupiah rewards cashiers and inventory, accounting, online
Jakarta, 10 May 2023 held from 8 October 2022 to 5 January 2023 stores, and employee management, including
(Xtravaganza/ FantAXIS Session 24), and 20 attendance and commission tracking
XL Axiata successfully navigated the first quarter of 2023 with strong financial January 2023 to 19 April 2023 (Spextakuler/
performance. XL Axiata also continues to spur convergence services as a promising TriviAXIS Session 21).
future product. In terms of revenue achievement during the first quarter of 2023, XL Jakarta, 26 May 2023
Axiata managed to achieve total revenue of Rp7.55 trillion, grew by 12% higher than
the same period of previous year (YoY). Data and digital services revenue reached Jakarta, 24 May 2023 XL Axiata ensures that its 4G network in
MAY 2023
Rp6.91 trillion, or around 91.5% of total revenue. North Jakarta is in prime condition and ready
The Hajj season is just around the corner. XL to welcome the electric formula car racing
Axiata has again prepared a special package event, 3-4 June 2023 in Jakarta. At the grand
Jakarta, 10 May 2023 for Indonesian Hajj pilgrims while in the Holy celebration of the world electric car racing
Land. This special package, including starter series, XL Axiata has prepared at least 20
Responding to the high market demand opportunity for the availability of FBB and packs, can be obtained by customers at very units of 4G BTS to cover all racing areas in the
FMC services, Link Net will accelerate the provision of around 8 million home passes competitive prices. This package also provides Ancol area, including circuits and supporting
for the next five years which will be utilized by XL Axiata to provide FBB and FMC a large data quota option, long validity period. areas around them, which include hotels,
services to all customers. This is a manifestation of the commitment of both entities The connection while in the Holy Land also restaurants, beaches, and various other
to customers in providing more diverse digital services and experiences, with better received network support from all operators tourism supports.
quality, and as an effort to realise XL Axiata’s vision as the leading convergence in Saudi Arabia, namely STC, Mobily and Zain.
operator in Indonesia. Indonesian Hajj pilgrims can get special offers
for XL Hajj Starter Pack at Hajj Embarkation Mataram, 25 May 2023
from 23 May 2023, and for XL Prepaid, AXIS,
Jakarta, 12 May 2023 and XL PRIORITAS customers, they can get XL Axiata inaugurated the new XL Center
special Hajj internet packages through the Mataram customer service center. XL Center,
Through XL Axiata Business Solutions, XL Axiata continues to develop Software- myXL App, and AXISNET. which is now located at Epicentrum Mall,
Defined Wide Area Network (SD-WAN) solutions, enabling corporate customers to Mataram City, West Nusa Tenggara, comes
build a strong, reliable, and cost-effective IT infrastructure network. The SD-WAN with wider capacity and better facilities and
solution was first introduced by XL Axiata at the end of 2020, with Dexa Medica as Medan, 25 May 2023 accommodates digital services. As the most
the first corporate customer to benefit from it. widely used telecommunications operator by
Through XL Axiata Business Solutions, XL the public in Lombok, the opening of XL Center
Axiata provides fast internet access solutions in the shopping center for all digital service
Padang, 17 May 2023 to Indonesian Small and Medium Enterprises needs that are well known by the people of
(SMEs). The solution, which comes in XL Lombok is part of an effort to improve service
Through the XL Axiata Future Leaders (XLFL) programme, XL Axiata provides SATU BIZ package, provides features such to customers.
workshops to students on how to prepare for the world of employment. Workshops
took place in Padang and Bandung. Aztia Pertiwi Damukuto, XL Axiata’s Head of
Talent Acquisition, and the XLFL Team provided training material on Professional
Communication for job applicants.
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2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Temanggung, 5 June 2023 Bandung, 16 June 2023 Jakarta, 27 June 2023
XL Axiata through the XL Axiata Peduli program strives to improve the digital XL Axiata is committed to boosting the share In today’s digital era, internet access has
competence of people with disabilities. As such, digital literacy training for this of women’s roles in the workplace and business become an essential necessity for Indonesian
community was held simultaneously in Temanggung and Yogyakarta in early through the Sisternet program. Consequently, families and individuals. Families are able to
June 2023. The training was attended by a total of around 60 participants from Sisternet again hosted a “Sistertalk” talk program connect with loved ones, acquire information,
Temanggung, Magelang, and Yogyakarta. with the theme “Breaking the Glass Ceiling: study, work, and even entertain themselves
Women on Economic Empowerment”. The event, through the Internet. XL Axiata sees this as
which took place at XL Centre Bandung and was a great opportunity to provide an interesting
attended by over 200 people, featured Axiata experience for customers, specifically by
Balikpapan, 9 June 2023 Group’s Group Chief People Officer, Norlida Azmi, introducing the “XL SATU” converged family
XL Axiata is strongly committed to supporting the development of the Archipelago as one of the presenters. internet bundle.
Capital City (IKN). This support was implemented by building fast internet network
infrastructure around the future capital of the new country. In June 2023, XL
Axiata has placed 4 4G Mobile BTS (MBTS) units at the construction project area
of the Presidential Palace, Vice Presidential Palace, and around the employees’
Mahabalipuram, 18 June 2023 Jakarta, 28 June 2023
mess. XL Axiata has also prepared fibre optic networks, which will be connected The Women20 (W20) Summit was hosted by India’s With its success in winning several awards from
to backbone networks across Kalimantan. G20 Presidency at Mahabalipuram, India, from various prestigious events, both domestically
JUNE 2023
14-17 June 2023. With the topic of Women Led and internationally, XL Axiata has once again
Development Transform, Thrive, and Transcend, garnered recognition for its achievements
this meeting attended by delegates from G20 and performance. The Company has been
Bandar Lampung, 11 June 2023 member countries discussed several issues awarded at least seven accolades in several
The AXIS Go To School Program awarded more than Rp30 million to SMA Yayasan connected to women’s empowerment. On this categories, including: “Best Companies to
Pembina Unila (University of Lampung), Bandar Lampung. The prize is the outcome event, delegates from the Indonesian Women20 Work for in Asia – Indonesia Chapter, and
of their achievement in competitions or video production competitions. Students (W20) Committee specifically conveyed best Digital Transformation from the HR Asia Best
from the Enggal District school won more than Rp30 million in prizes for the best practises on the Sispreneur Program, which is Companies to Work for in Asia Awards 2023,
video, AXIS video, most unique video, and video with the most likes, as well as carried out sustainably in Indonesia. Main Index, High Growth and High Market
rewards for hosting an Art Week at their school. Capitalization – INDEX TEMPO-IDNFinancials
52, Best Fixed Mobile Convergence: XL SATU
and Most Engaging Brand in Social Media for
Mataram, 22 June 2023 Telco.
Jakarta, 14 June 2023 XL Axiata ensures that the 4G network is in
XL Axiata strives to explore opportunities and benefits for digital-based top condition and ready to support the 2023
technology and solutions to maximise services for the industry. As such, XL Axiata motocross world event in two locations in West
hosted an event, “XL Axiata Technology Days 2023” for two days, 14-15 June Nusa Tenggara (NTB). The locations are at the
Jakarta, 30 June 2023
2023, by inviting several leading companies engaging in technology and digital Samota Circuit, Sumbawa Regency, 23-25 June XL Axiata and Link Net are strengthening
solutions. The event was also attended by representatives from universities with 2023, then continue to the Selaparang Circuit, synergy to achieve faster market penetration
great vision and attention to the use of digital solutions. The event introduced the Mataram City, 1-2 July 2023. XL Axiata’s support of Fixed Broadband (FBB) and Fixed Mobile
theme “Reinvent Humanity” which has the spirit to continue to expand the use for this extreme motorcycle racing event also Convergence (FMC) services in Indonesia.
and digital-based solutions through 5G technology, Internet of Things (IoT), and supports the government’s diligent efforts in The next stage of synergy between the two
Artificial Intelligence (AI) in supporting social sectors such as industry, education, growting the tourism industry, particularly in NTB. parties is implemented once more with the
smart cities, and others. signing of the Fibre to the Home Network
Development and Operation Agreement on 28
June 2023, which regulates the development
Kuburaya, 15 June 2023 Bandung, 26 June 2023 cooperation and operation of 1 million homes
SMKN 2 Jeruju Besar, Kuburaya Regency, West Kalimantan, received a prize of XL Axiata secures the availability of 4G passed networks in several cities/regencies
more than Rp25 million from the AXIS Go To School Program. The prize is the networks along the Cileunyi-Sumedang-Dawuan across Indonesia.
outcome of their achievement in competitions or video production competitions. (Cisumdawu) toll road ahead of its completion. The
The students from the Sungai Kakap District school received more than Rp25 toll road section is being built to facilitate community
million in rewards for the best movie and the most unique video, as well as the mobility along the Bandung-Sumedang-Dawuan
prize of organising an Art Week at their school. corridor, and it is linked to Kertajati Airport. There
are currently 190 4G Base Transceiver Station (BTS)
units that will support services along this new toll
road.
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2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Jakarta, 1 July 2023 Jakarta, 12 July 2023 Jakarta, 17 July 2023
The XL Axiata Taklim Council (MTXL Axiata) once again facilitated all employees The public has once again recognised XL XL Axiata maintains its position as the first
including XL Axiata management to distribute sacrificial animals on Eid al-Adha Axiata’s performance in developing its business operator to deliver convergence services
1444 H. On this event, MTXL Axiata distributed sacrificial animals in Pasar Manggis and services by awarding the prestigious SPEx2 through XL SATU products. To maximise
Village, Setiabudi District, South Jakarta. President Director & CEO of XL Axiata, Award 2023 in the category of The Best SPEx2 services, XL SATU has adopted Fibre To
Dian Siswarini also witnessed the handover and slaughter of sacrificial animals. The Company in the Telecommunication Industry. The Room (FTTR) technology, which will
same activity was also carried out in several other areas such as in Jabodetabek, SPEX Awards 2023 recognises businesses who be launched soon and will be available
Banten, Lampung, Garut, Palu, as well as at MTXL Axiata assisted mosques in have successfully adopted digital transformation to customers to boost the convenience
Bandung - West Java, Magetan - East Java, Aceh, and Luwuk - Central Sulawesi. initiatives that benefit customers, employees, of surfing at home. Furthermore, service
and shareholders. XL Axiata is the only operator coverage continues to expand, with the city
to have received this coveted award. Dian currently present in 63 cities and regencies,
Siswarini, President Director & CEO of XL Axiata, with Batam being the newest location.
Batam, 1 July 2023 accepted the honour in Jakarta
JULY 2023
The Axiata Ta’lim Council (MTXL Axiata) and XL Axiata Peduli for Disasters provided
assistance to tornado victims in Kasu Island, Batam, Riau Islands Province. Basic
daily necessities such as rice, cooking oil, tea, sugar, instant noodles, soy sauce,
Surakarta, 21 July 2023
and medicines that have been required by tornado victims were distributed.
Jakarta, 13 July 2023 As part of its support for the Ministry of
XL Axiata attained yet another achievement. Communication and Information (Ministry of
XL Axiata received two awards from Anugrah Communication and Information), particularly
Inspiratif Liputan6.com: ‘Provider Inspiratif the Directorate of Post and Information
Denpasar, 2 July 2023 Acceleration of Indonesian MSME Progress’ for Administration, XL Axiata Business Solutions
Through the XL Axiata Future Leaders (XLFL) program, XL Axiata organised a XL Axiata Business Solutions and ‘Telco Inspiratif attended a seminar titled Journey To 5G
workshop for Balinese students on how to prepare for the workplace. The session Development of Indonesian Women’s Digital Smart City, which was organised by the
was held in Denpasar, with XLFL Programme Leader, Dwi Kartika Sari, and the Progress’ for XL PRIORITAS. Ministry of Communication and Information
XLFL team delivering presentation material on Corporate Culture and How We Can through the Government Relations team.
Prepare for It. Human Capital (HC) also took part in this event, providing Find The XL Axiata Business Solutions presented a
Right Opportunities material provided by XL Axiata’s Senior Talent Acquisition, Showcase Booth in conjunction with Xcamp
Yosepha Sistine. This activity seeks to provide students with basic knowledge and
Denpasar, 16 July 2023 at this event in Surakarta, which featured
better preparation prior to joining the world of professionalism. XL Axiata provides assistance to flood and Smart PJU (Public Street Lighting) integrated
landslide victims in Bali. Basic daily necessities with the dashboard interface and could
such as rice, cooking oil, quick noodles, eggs, operate PJU remotely and provide real-time
foodstuffs, and medicines that are urgently data analysis.
Batam, 5 July 2023 needed by the afflicted communities were
XL Axiata continues to strengthen its position as the first operator to introduce delivered.
convergence services through XL SATU products. To maximize XL SATU Fibre
services, XL Axiata continues to expand its service convergence network to
various regions, and is now present in 59 cities, with Batam being the newest area.
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2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Jakarta, 2 August 2023
The “AXIS Nation Cup 2023” futsal event was hosted by XL Axiata for high school students
in Indonesia. The tournament, which offers a total reward of Rp270 million, will be attended
by 1,200 schools from 30 cities around Indonesia. Through this competition, XL Axiata hopes
to contribute to elevate sports achievements among students while also strengthening
AXIS’ positioning in the youth segment. The tournament will begin on 11 August 2023 and
conclude on 15 October 2023.
Cianjur, 3 August 2023
AUGUST 2023
XL Axiata employees engage in social actions (XL Axiata Baik) in Cianjur Regency. Participants
in the series of events distributed assistance to elderly social welfare facilities, tahfidz homes,
as well as the elderly and orphans. Cash funds for operations, renovation and construction of
tahfidz houses, and basic food assistance were supplied.
Jakarta, 21 July 2023 Medan, 24 July 2023 Jakarta, 7 August 2023
XL Axiata, through XL SATU, established a XL Axiata provided donations to victims of XL Axiata is the first operator in Indonesia to offer Fixed Mobile Convergence (FMC) services
strategic partnership with VISION+, one of a fire that destroyed 9 houses in Belawan I to Indonesians since 2021. This was marked by the launch of a product called XL SATU, which
Indonesia’s leading entertainment providers. Village, Medan Belawan District, Medan City, combines internet services at home (fixed broadband) and mobile (mobile broadband) into
The cooperation agreement was signed in North Sumatra, resulting in 11 heads of families a single package, allowing consumers to access the internet both at home and outside the
Jakarta by XL Axiata’s Chief Home Officer, or 47 people losing property and shelter. Basic home in one easy step.
Bernard Ho Swee Keong, and VISION+’s necessities such as rice, cooking oil, soy sauce,
Managing Director, Clarissa Tanoesoedibjo. and instant noodles were donated.
Customers of XL SATU are now able to enjoy a
variety of entertainment shows from the MNC
Purwokerto, 11 August 2023
Group’s television channels, including popular Through XL Axiata Business Solutions (XLABS), XL Axiata has again established partnerships
Indonesian and international sports, movies,
Jakarta, 26 July 2023 with universities. Jenderal Soedirman University (UNSOED), Purwokerto, is the partner
and soap operas. XL Axiata collaborates with Nokia Indonesia university this time. The two parties will collaborate to develop a digital learning ecosystem
to implement ESG (Environment, Social, and and smart campus solutions for the Faculty of Medicine. As a trusted Information and
Governance) principles. The collaboration Communication Technology service provider, XL Axiata Business Solutions develops and
under the topic Women Leadership and updates several technologies that have previously been used in UNSOED. The partnership
Bengkulu, 23 July 2023 Environmental Social Governance Programme will run for the next five years and will include many services such as Learning Management
XL Axiata continues to strengthen its 4G exemplifies XL Axiata and Nokia Indonesia’s System Solutions, which include tablets, data packages, and infrastructure.
network in Bengkulu Province. This network commitment to accelerating ESG targets
expansion has resulted in the supply of 4G through the implementation of sustainable
networks to 935 villages/districts and 105 programs. XL Axiata continues to strive to
sub-districts throughout all districts/cities. The adopt ESG principles by supporting Indonesia’s
Jakarta, 13 August 2023
number of villages served by XL Axiata’s 4G aim of decreasing carbon emissions by 43.2% XL Axiata employees through the XL Axiata Ta’lim Council (MTXL Axiata) organised the
network increased to 12% of villages/district by 2030, and reducing carbon emissions by “Semarak Muharram - Merdeka Beramal” program which was carried out in various cities in
in the last two years. A total of 480 4G BTS 45% from the 2020 baseline in 2030 in the Indonesia, such as mass circumcision for 50 children in Jakarta, as well as caring for duafa
support telecommunication and data services company’s operational scope. orphans in Medan, Palembang, Lebak, Bandung, Banjarmasin, Makassar, and Banyuwangi.
throughout the province’s villages and districts. Similar activities were also held at MTXL Mentored Mosques in Aceh, East Java, and Central
Sulawesi.
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SUSTAINABILITY PERFORMANCE HIGHLIGHTS SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Jakarta, 13 August 2023 MSME communities, particularly women-owned Bandung, 1 September 2023
MSME entrepreneurs. Sisternet’s engagement
A total of 200 school teams from Jabodetabek has been recognised by international forums Indonesia’s first high-speed rail transportation service, connecting Jakarta and Bandung,
are vying for tickets to the “AXIS Nation Cup such as the G20, G20 EMPOWER, W20, The will soon be officially operational. The fast train will take 30-45 minutes travel time
2023” Futsal Tournament Grand Final. The UN Women 2020 Asia Pacific WEP’s Award, between Jakarta and Bandung. XL Axiata is committed to providing a network along
preliminary round will be held in five regions, and APEC. Sisternet is recognised as one of the the path. XL Axiata also ensures that services are available at all stop stations, including
namely Jakarta, Bogor, Bekasi, Tangerang, and impactful practises of women’s empowerment Halim Station in East Jakarta, Karawang Station in Karawang Regency, Padalarang Station
Serang, from 11-13 August 2023. 40 high school programs. in West Bandung, and Tegalluar Station in Bandung Regency.
teams competed in each region.
Medan, 21 August 2023 Jakarta, 4 September 2023
Jakarta, 15 August 2023 XL Axiata has previously launched an electronic On National Customer Day 2023, XL Axiata reaffirms its commitment to improving the
As part of the Indonesian community, XL SIM card or e-SIM service. Customers may avoid quality of customer experience (CX). On this memorable event, XL Axiata presents
Axiata welcomes the 78th Independence Day purchasing a physical SIM card at an outlet by special promotions as a token of appreciation for customers, in keeping with XL Axiata’s
SEPTEMBER 2023
of the Republic of Indonesia (RI) this year and using an e-SIM. To make it easier for subscribers commitment to “Customer Friendly, Environmentally Friendly, Indonesia Prospers”.
celebrates the event by presenting a variety who prefer e-SIM services, all Sumatra XL Centres
of special promotions to all XL Prepaid, AXIS, can replace physical cards to e-SIM.
and XL PRIORITAS subscribers. Customers can
take advantage of several attractive promotions
Jakarta, 5 September 2023
starting at Rp17, which are exclusively accessible To mark the 78th Postel Bhakti Day, celebrated on 27 September 2023, ATSI (Association
on the myXL and AXISnet applications from 16-
Kupang, 28 August 2023 of Telecommunication Providers in Indonesia) hosted a blood donation event at XL Axiata
18 August 2023. XL Axiata continues supporting the government’s Tower in collaboration with the Indonesian Red Cross Unit (PMI) South Jakarta. This
aim of accelerating national growth in activity is meant to strengthen ties and improve relations among members of the postal,
Indonesia through equitable distribution telecommunications, and broadcasting sectors, including well-established regulators.
of telecommunications and data network
Surakarta, 16 August 2023 infrastructure. Within the last one year, XL Axiata
XL Axiata is committed to continue to establish has intensively built a 4G network, including the
a digital ecosystem for Micro, Small, and Medium deployment of more than 120 4G BTS, to remote
Jakarta, 8 September 2023
Enterprises (MSMEs) in Indonesia through its rural areas and small islands that were previously XL Axiata’s commitment to applying ESG principles in its business operations has again
women’s empowerment program, Sisternet. unreachable, particularly in East Nusa Tenggara received public recognition. XL Axiata received the “Very Good” award at the TOP GRC
The commitment was conveyed directly at the (NTT) Province. Alor Island is one of them. More (Governance, Risk, and Compliance) Awards 2023 for successfully implementing ESG
workshop “Acceleration of Digital Transformation than 850 4G BTS units now service XL Axiata’s and GRC approaches in company management. Retno Wulan, XL Axiata Group Head
of Cooperatives and MSMEs - Road to Indonesia 4G network in NTT. Around 188 sub-districts in Corporate Communication, accepted the prize in person at the Raffles Hotel in South
Start-up Ecosystem Summit (ISES) 2023” in Solo. 22 cities/regencies, or 60% of NTT’s total sub- Jakarta.
XL Axiata’s Sisternet program continues to foster districts, are serviced by 4G networks.
innovation and open digital opportunities for
Jakarta, 9 September 2023
The Menkominfo Rotating Cup Futsal Tournament was held once again at Grand Futsal
Kuningan in South Jakarta to celebrate the 78th Post and Telecommunication Service
Day (Harbak Postel). Mr. Wayan Toni Supriyanto, Director General of PPI Ministry of
Communication and Information, opened the event, which was also attended by Yessie
D. Yosetya, Director & Chief Enterprise Business and Corporate Affairs of XL Axiata, and
representatives from telecommunication service providers and media.
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SUSTAINABILITY PERFORMANCE HIGHLIGHTS SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Surabaya, 10 September 2023 Brebes, 14 September 2023 Makassar, 19 September 2023 Semarang, 25 September 2023
Through XL Future Leaders (XLFL) program, XL Axiata promotes the use of IoT (Internet XL Axiata management and employees XL Axiata, through XL Axiata Business
XL Axiata has completed Sinergi (Incubation of Things) solutions in Islamic boarding continue to help overcome social issues in the Solutions (XLABS), is committed to continuing
of Organisational Reform), a revolutionary schools (ponpes), specifically KH Mas Mansur service region. In South Sulawesi, XL Axiata to foster the digitalisation and transformation
incubation program for all student Madrasah Boarding School (MBS) in Brebes, personnel worked with Majlis Taklim (MTXL) of Small and Medium Enterprises (SMEs) in
organisations (Ormawa) in Indonesia. This Central Java. The students learned on how to build clean water facilities in Makassar City Indonesia. Following the recent presentation
program is the outcome of a collaboration to use IoT solutions for maggot cultivation and mosques in Maros Regency. Infaq, zakat, of XL SATU BIZ services with Hypernet
between XL Axiata and the #UangKita in this educational program, and XL Axiata and waqf funds from XL Axiata management Technologies (Hypernet), XLABS released the
Community from the Republic of Indonesia’s collaborates with PT Xekar, Benihbaik.com, and employees are used to finance these latest innovations from this service, namely
Ministry of Finance. This program, which the XL Axiata Taklim Council (MTXL), and the projects. Open WiFi and Managed Service WiFi. This
builds on the previous year’s REACT (House Bloggercrony community. feature is thought to facilitate industry drivers
of Innovation Acceleration) program, focuses to grow their businesses, particularly SMEs.
on improving organisational skills. Starting
May 2023 to August 2023, from around
Jakarta, 20 September 2023
263 student organisations, 50 student
Jakarta, 15 September 2023 XL Axiata and CIMB Niaga established a
organisations from 30 universities around XL Axiata has improved service quality for strategic partnership to synergise banking
Jakarta, 30 September 2023
Indonesia participated in this program. customers who also use MRT Jakarta public and telecommunications services to provide XL Axiata and PT PLN (Persero) established
transport. Since mid-August 2023, XL Axiata added value to customers/consumers and a strategic partnership to integrate
has expanded its 4G LTE network on all MRT support sustainable business. Through this product services of both parties and
Jakarta subterranean lines, both along the line partnership, both companies will optimise explore the potential to create sustainable
Mataram, 13 September 2023 and at all stations, allowing customers to access their network and infrastructure to provide business solutions. With this partnership,
XL Axiata continues expanding its Fixed the XL Axiata network while underground, both convenience and comfort for customers/ both companies will optimise the use of
Mobile Convergence (FMC) service network at each station and along the Jakarta MRT line. consumers in banking transactions and digitalisation and automation technology
in order to boost XL SATU Fibre service Customers can therefore remain connected and accessing digital services. aim at improving public services as well as
penetration. Mataram, West Nusa Tenggara, productive while using MRT Jakarta services. delivering positive impact on the company’s
is one of the cities that has just received business. Through this collaboration, XL
XL SATU Fibre service. The deployment of Axiata will implement smart metering using
XL SATU in Mataram will help the company Advanced Metering Infrastructure (AMI),
accomplish its aim of being Indonesia’s
Jakarta, 18 September 2023 Automatic Meter Reading (AMR) which will
leading convergence operator. XL SATU The adoption of ESG (Environmental, Social, be able to monitor usage and increase the
Fibre is currently available in 70 cities/ and Governance) principles in business has efficiency of electricity consumption in all XL
regencies, and this expansion will continue. also begun in the Indonesian Mining Industry. Axiata BTS towers.
XL Axiata Business Solutions (XLABS) provides
unique solutions that may enable mining
businesses implement “green mining” in
their operations with a Private Network. The
adoption of this solution has the potential to
boost the efficiency of the use of electrical
and gas energy, potentially reducing carbon
emissions by up to 20%.
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SUSTAINABILITY PERFORMANCE HIGHLIGHTS SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
e-SIM activation is simple. Customers that
Banda Aceh, 2 October 2023 Banjarmasin, 13 October 2023
utilise e-SIM do not need to use a real SIM
XL Axiata continues to expand and strengthen the quality of its 4G networks in Responding to the ongoing haze crisis in South card in their smartphone. Additionally, the use
Aceh Province. The XL Axiata network currently serves around 3,980 villages/ Kalimantan, XL Axiata provides assistance to of e-SIM is more seamless process as starter
districts in 188 sub-districts, including those on remote islands in the province affected communities. In collaboration with packs may be immediately registered and
located in the Republic of Indonesia’s westernmost coast. The total BTS that Yayasan Benih Baik (Benihbaik.com), aid activated from anywhere using a QR code
support XL Axiata services in Aceh is around 2,300 BTS, the majority of which packages were distributed such as masks, when purchased through store.xl.co.id.
are 4G BTS. vitamins, and milk.
Jakarta, 24 October 2023
Jakarta, 4 October 2023 Jakarta, 16 October 2023 To meet the interests of XL customers and
OCTOBER 2023
XL Axiata through XL Axiata Business Solutions (XLABS) received the international The AXIS Nation Cup 2023, Indonesia’s biggest the general public, XL Axiata launches the
Asian Technology Excellence Awards in the category “Indonesia Technology high school event, had a champion: SMAN 8 latest data package “Star Series” through XL
Excellence Award for ICT Telecommunication” in Bangkok, and the “Anugerah Makassar, South Sulawesi, which defeated Prepaid (XL) products, a data package with
Inovasi Indonesia 2023” award from IDX Channel was awarded to XLABS for the SMK Nusantara West Jakarta 6-1 in the final four choices: Lifestyle Beauty, Music, Online
category of External Relations with Smart Mining innovation: Digitalization for round at Istora Senayan in Jakarta. The SMAN Games, and Culinary. This latest data bundle is
Greener Future in Jakarta. 8 Makassar Team was awarded Rp75 million available to XL customers via the myXL App,
for their efforts. Yessie D. Yosetya, Director & and those who are not currently XL customers
Chief Enterprise Business & Corporate Affairs can purchase the Star Series Starter Pack at
Officer of XL Axiata, presented trophies and the www.xl.co.id/star-series webstore starting
Jakarta, 5 October 2023 prizes to the champions during an exuberant July 2023.
The AXIS Nation Cup 2023, Indonesia’s biggest high school championship, will celebration.
enter the grand finals. Ten teams have advanced to the tournament’s final round
and will compete for a total prize of Rp435 million. This grand final event will take
place on 15 October 2023 at Istora Senayan in Jakarta, and will feature music
Pekanbaru, 31 October 2023
performances by JKT48 and Diskoria, as well as influencer Fun Match matches
Palembang, 18 October 2023 XL Axiata continues to expand its Fixed
between the Shafira Ika Putri team (National Team) and Aganta VS Vonny Felicia XL Axiata through the XL Axiata Peduli Mobile Convergence (FMC) service network
and Ciccio Manassero (Actor) teams. program provides assistance to communities in Sumatra. XL SATU Fibre is now available
affected by haze in South Sumatra and Jambi. in Bandar Lampung City - Lampung, Padang
In collaboration with Yayasan Benih Baik - West Sumatra, and Pekanbaru - Riau as
(Benihbaik.com), XL Axiata distributes healthy of 4 August 2023. As a result, XL SATU
Jakarta, 5 October 2023 food packages to community living in Lubuk Fibre currently serves nine cities/regencies,
In “The 14th IICD Corporate Governance Awards” held by The Indonesian Institute Rupai Village, Rubit District, North Musi Rawas having previously reached Medan, Binjai, Deli
for Corporate Directorship (IICD) on 18 September at the Financial Hall, Graha Regency, in RSS Bhakti Guna Housing, Tj. Serdang, Palembang, Banyuasin, and Batam.
CIMB Niaga Building in Jakarta, XL Axiata once again recognised with the awards. Seketo Village, and in Alam Indralaya Lestari This expansion will also continue in response
XL Axiata received two accolades at the 14th IICD Corporate Governance awards Housing, Indralaya District, Ogan Ilir Regency, to many public requests received via the XL
ceremony, for Top 50 Big Capitalization Public Listed Company and Best Role South Sumatra. The aid packages included HOME satu.xl.co.id website and social media.
of Stakeholders. Ranty Astari Rachman, Group Head Corporate Secretary of XL masks, vitamins, eye drops, and milk. XL Axiata is expanding its FMC network
Axiata, accepted the prize personally. throughout Sumatra, which has reached more
than 235,000 homepasses and will continue to
expand in various regions.
Jakarta, 20 October 2023
Jakarta, 7 October 2023 XL Axiata launched an e-SIM service for all
Celebrating 27 years of XL Axiata’s efforts for Indonesia’s #JadiLebihBaik, customers and Indonesian earlier this year.
XL Axiata once again presents bonuses and promotions to all loyal customer This latest innovative service from XL Axiata
segments. This special program applies to XL Prepaid, XL PRIORITAS, AXIS, XL provides several benefits that can support
SATU Fibre, and XL Axiata Business Solutions. During October 2023, subscribers customers communication needs. Furthermore,
can get attractive deals and benefits through myXL, AXISNet, and sales channels
such as as Tokopedia, Shopee, blibli, Dana, OVO, Grab, Gojek, and Gopay.
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2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Jakarta, 1 November 2023 Pamekasan, 10 November 2023 Pontianak, 14 November 2023
AXIS continues to strengthen its position as a youth brand by presenting the first XL Axiata always ensures network quality in XL Axiata held a "Sisternet Goes To Campus"
new innovation in Indonesia. The latest innovation is "Teng-Go" package, which Madura. This is necessary as on this Salt Island, program at Tanjungpura University, Pontianak,
allows customers to access social media easily and simply. The Teng-Go package XL Axiata holds the largest market share, with West Kalimantan. With the theme "Recognise,
provides social media access services based on usage time, not quota. Time a total of 1 million customers spread across Realise and Overcome Bullying", XL Axiata
purchased will not be wasted, because customers are given Play and Pause features. nearly 500 villages/urban villages, 65 sub- invited more than 2,000 Tanjungpura
This innovative Teng-Go package can be purchased through AXISNet app. districts, and four districts. In addition to the University female students to open their
continuously increasing number of customers, horizons and together discuss a number of
the traffic of XL Axiata's service usage has women's issues, and find solutions. Chief
Jakarta, 2 November 2023 also been increasing. In the last two years, Corporate Affairs Officer of XL Axiata, Marwan
XL Axiata through XL Axiata Business Solutions (XLABS) continues to enlarge traffic has increased by up to 83%. XL Axiata O. Baasir together with the Vice Rector for
its contribution in the development of digitisation in the rail transportation and has also introduced the XL SATU Fiber service Cooperation of Tanjungpura University, Dr. rer.
manufacturing industries. In early November 2023, XLABS established a strategic in Madura. nat. Ir. R. M. Rustamaji, M.T., IPU opened the
partnership in the implementation of digital solutions with PT Moda Integrasi event at Tanjungpura University Auditorium.
Transportasi Jabodetabek (MITJ). The collaboration includes reliable connectivity to
Jakarta, 13 November 2023
NOVEMBER 2023
support the implementation of digital solutions through the use of Information and
Communication Technology to improve services for the community and support XL Axiata is now a member of Kadin Net Zero Jakarta, 16 November 2023
sustainable business. Through this collaboration, both companies will optimise Hub. The purpose of this collaboration is as a AXIS' commitment to support various programs
their networks, infrastructure and technology to provide convenience for users of forum for XL Axiata to exchange knowledge to develop the characteristics of Indonesian
integrated railway transportation modes. and information, broaden its horizons, and youth continues. This time, AXIS presents
also share resources in order to realise a low AXISLABS 2023 which invites students to
emission ecosystem in Indonesia. XL Axiata's collaborate to express creative ideas and ideas
Jakarta, 4 November 2023 participation in this community is in line with and develop them into innovative works. So
The big event FIFA U-17 World Cup in Indonesia will be held soon. XL Axiata its goal to become a telecommunications far, the AXISLABS program has resulted in
has prepared a strengthened telecommunications and data network in all cities company in Indonesia that pays attention to two new feature developments from AXISNET.
hosting the FIFA U-17 World Cup. There are four cities that will be the location of the principles of sustainability in business. AXIS is committed to launching both feature
the matches, namely Jakarta, Bandung, Surakarta and Surabaya. For this reason, development ideas.
XL Axiata has strengthened its network in advance, including by adding capacity
and deploying mobile BTS (base transceiver station). This network strengthening Pamekasan, 13 November 2023
step targets at least 16,000 BTS in four cities, including by deploying 3 units of XL Axiata continues to encourage the Simalungun, 19 November 2023
mobile BTS. application of digital technology among Islamic XL Axiata through the XL Axiata Taklim Council
boarding schools. One of them is at Miftahul (MTXL Axiata) inaugurated the clean water
Ulum Sekar Anyar Islamic Boarding School, facilities project in Dairi Regency, Saturday
Malang, 7 November 2023 Pamekasan, Madura. At this Islamic boarding (18/11) and Simalungun Regency, Sunday
Entering its 27th year serving Indonesia, XL Axiata continues to strengthen its school, XL Axiata teaches students to utilize (19/11). The clean water facility project is
support for social programs. Among others, this support targets three areas, Internet of Things (IoT) based solutions for ready for use, located at the Al-Asma Mosque,
namely Women MSMEs through the Sisternet program, Islamic boarding schools, maggot cultivation. In this educational project, Kuta Padang Village, Sidikalang District, Dairi
and people with disabilities. For MSMEs, XL Axiata organises training for MSMEs XL Axiata also collaborated with partners of Regency, and at the Taqwa Mosque, Limag
that are started and managed by women. Through Sisternet, this program includes Benihbaik Foundation at the inauguration event Raya Dusun II Village, Raya District, Simalungun
comprehensive training and capital assistance. Malang City, East Java is the first for the operation of the Maggot cultivation Regency, North Sumatra Province. Present
place to hold this program, which will be implemented starting 6 November 2023. facility which took place on 9 November 2023. at the inauguration included the Director of
With the theme "Supporting the Effectiveness of Capital Utilisation for Women Finance & Solution at MTXL Axiata Central,
MSMEs", XL Axiata is working with partners namely Huawei, PT Tower Bersama, PT Cartesius Nugroho Victorianto, Chairman of
Solusindo Kreasi Pratama, PT Era Bangun Telecomindo, Fiberhome, Mitratel, Alita, MTXL Axiata West Region, Maf'ul Taufiq, and
Dentsu International Indonesia, PT Pura Barutama as well as Benihbaik Foundation, local community leaders.
Bloggercrony Indonesia Community, Peak Performance Indonesia, Resellerun,
Amangtiwi Malang, and Mom Digipreneur.
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2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Garut, 4 December 2023
In its 27th year of serving Indonesia, XL Axiata through XL Axiata Baik program
continues to strengthen support for people with disabilities. During the first weekend
of December 2023, Chief Human Capital Officer of XL Axiata, Hira Kurnia led a dozen
XL Axiata employees who are members of the Bikers of XL Axiata and MTXL to hold
a series of activities in the form of donations of supporting facilities for teaching
and learning activities at SLB C Yayasan Karya Bakti, to teaching activities at SLB C
Nusantara Kita, Garut. In addition, the group of XL Axiata employees also provided
donation for the homeless community and the poor around the Raudhatul Faizin
Mosque, Jonggol District, Bogor Regency.
DECEMBER 2023
Jakarta, 6 December 2023
Axiata Group Berhad (“Axiata” or “the Group”) today announced that it is driving
forward the structural transformation of its Indonesian subsidiaries, XL Axiata and
Link Net, to accelerate the strategic shift towards becoming a ServeCo and a FibreCo.
This strategic move aims to bolster the position in optimising the opportunities within
Indonesia's underpenetrated Fixed Broadband (“FBB”) and Fixed Mobile Convergence
Medan, 22 November 2023 (“FMC”) markets. XL Axiata and Link Net have reached non-binding agreements,
To commemorate World Children's Day, XL Axiata together with the journalist encompassing the transfer of Link Net's FBB business including its 750,000 customers
community in Medan held a routine blood donation at the Grha XL Medan office, to XL Axiata and the roll out of an additional 2 million new homes passed by Link Net,
which will enable XL Axiata to deliver FBB and FMC services for its growing customers
Jalan Diponegoro No. 5 Medan. The results of this social action will be channeled to
and the wider Indonesian community. Upon completion of the additional 2 million roll-
the Medan Children's Oncology Foundation (YOAM) for further distribution to children
out, Link Net will enable nearly 6.5 million access to home passes as a leading wholesale
suffering from cancer. FibreCo.
Garut, 24 November 2023 Surabaya, 8 December 2023
Garut Resort Police (Polres) managed to arrest a group of fraudsters who pretended XL Axiata's sustainable social responsibility program (CSR) has once again received
to be XL Home service officers in Karangpawitan District, Garut Regency, on Monday public appreciation. This time, XL Axiata received the Corporate Social Responsibility
afternoon (November 21). In the arrest operation, the police managed to secure two (CSR) Award 2023 from the Pamekasan Regency Government, Madura, as one of the
suspected perpetrators who posed as XL Home officers, namely DR (29 years old), companies that have helped realize development programs in Pamekasan Regency,
a resident of Cikole Sukabumi, and GO (28 years old), a resident of Baros Sukabumi. which took place at the Azana Frontone Hotel, Pamekasan, last Monday (4/12).
From the two of them, several pieces of evidence were also secured in the form of
cash amounting to Rp 306,500, a 1-unit gold Yamaha NMAX motorcycle, five STB
Surabaya, 8 December 2023
chargers, three XL Home brand STBs, and six iForte routers.
XL Axiata held "XL Axiata Goes To Campus - Early Career Coach" program at the
Faculty of Computer Science, Brawijaya University, Malang, East Java. With the theme
"Mastering Data Analytics in Telecommunications Company", XL Axiata in collaboration
Jakarta, 27 November 2023 with the faculty and lecturers of FILKOM Brawijaya University, invited more than 100
XL Axiata succeeded in winning the SMK3 Gold Flag (Occupational Safety and Health students of Brawijaya University to open their insights in terms of the role of data
Management System) from the Ministry of Manpower (Kemenaker) of the Republic analysts in maximising company performance in the telecommunications industry. In
of Indonesia. Director & Chief Technology Officer of XL Axiata as well as Chairman addition, in this event XL Axiata provided career coaching material to students and
of the XL Axiata Occupational Safety and Health (P2K3) Advisory Committee, I new graduates, especially on Data Analytics career path as one of the most needed
Gede Darmayusa received the award in Jakarta, on Wednesday (22/11). The Gold careers in the future.
Flag is an award, in addition to a certificate for companies that have implemented
SMK3. This is regulated in Government Regulation Number 50 of 2012 to determine
whether a company passes the SMK3 audit or not. The SMK3 gold flag is awarded to
companies with a score between 85-100% of the selected company category (initial/
transitional/ advanced).
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2023 EVENT HIGHLIGHTS 2023 EVENT HIGHLIGHTS
Jakarta, 12 December 2023 Surabaya, 16 December 2023 Jakarta, 19 December 2023 Jakarta, 21 December 2023
Coinciding with a decade of the student character AXIS is again holding a talent and creativity XL Axiata through XL PRIORITAS has established XL Axiata consistently presents various
development program, XL Axiata Future Leaders search program for retail outlets and customers, a strategic collaboration with PT Bank Negara services and innovations to improve
(XLFL) 2023 held another National Conference namely AXISELEB 2023. As in previous years, Indonesia Tbk (BNI) to launch the BNI – XL customer satisfaction and experience. For
2023. A total of 190 awardee students who have through this event, AXIS wants to show PRIORITAS credit card Co-Branding product for all loyal XL PRIORITAS customers, XL Axiata
completed the 10th batch of the XLFL program support for customers and the community to all BNI customers and XL PRIORITAS customers. presents the latest service, PRIO Club, as
for two years graduated in Jakarta on Sunday be able to develop their talents and interests Through this collaboration, BNI-XL PRIORITAS a form of appreciation and customer trust
(10/12). In its one-decade journey, the program by utilizing digital media. AXISELEB 2023 was card holders including XL PRIORITAS customers in XL PRIORITAS. This new service can be
has also produced around 75 social innovation attended by participants from the provinces of can enjoy various attractive offers starting with enjoyed by all XL PRIORITAS customers on
projects initiated by the awardees based on East Java, Bali, and Nusa Tenggara. After going a 20% discount on PRIORITAS bills for up to 5 12 December 2023. Every XL PRIORITAS
social problems from time to time. The 10th through several judging phases, 12 finalists months and various other attractive offers. Offers customer will automatically join PRIO Club
batch of graduates came from various campuses were selected and presented to show their can be obtained starting December 19, 2023. and can immediately enjoy the various
located in six provinces, such as Bandung Institute talent directly in front of the jury which was benefits provided from the first day the card is
of Technology (ITB), Brawijaya University (UB), held in Surabaya, Saturday (16/12). activated, without having to collect or redeem
Gadjah Mada University (UGM), and so on. Just Jakarta, 20 December 2023 points first.
like in previous years, XL Axiata also mentored XL Axiata continues to increase its contribution
and even facilitated training on the utilization Medan, 17 December 2023 to women's empowerment. One of its efforts is
of Internet of Things (IoT) technology for the XL Axiata continues to strengthen customer promoting the #PerempuanNaikKelas campaign Jakarta, 22 December 2023
awardees, which began in 2019. This project also service as one of the spearheads of efforts by continuing to improve the benefits of the Indosat Ooredoo Hutchison (Indosat or IOH), XL
served as a requirement for their graduation from to improve the customer experience. One Sisternet application to become the #1 upskilling Axiata, Axiata Digital Labs (ADL), and Amazon
the XL Axiata Future Leaders program. of the strategic steps that has been realized application for Indonesian women. For this Web Services (AWS) proudly introduce
is the launch of customer service in a new reason, the features in the Sisternet application the SinergiAPI Portal, the first API portal in
concept called ''XL AXIS Service Point''. Since are also continuously reviewed and evaluated to Indonesia based upon GSMA’s Open Gateway
Jakarta, 13 December 2023 its introduction to customers and the public in ensure that the needs of Indonesian women are initiative which aims to empower developers
XL Axiata has partnered with CATCHPLAY+ September 2023, 100 XL AXIS Service Points accommodated in various aspects. At the end of and enterprises by offering universal access to
to deliver premium quality content seamlessly. have been available in more than 70 cities/ 2023, the Sisternet application again introduced network operator APIs. GSMA Open Gateway
Through this collaboration, XL Axiata customers regencies throughout Indonesia. This new several new features, whose creation was based APIs are defined, developed, and published in
can now access a variety of premium Blockbuster concept of customer service outlets, among on input from some parties. The introduction of CAMARA, the open-source project driven by
movies and popular series through the website others, is to help customers activate forfeited Sisternet's new features was carried out directly the Linux Foundation.
or download the CATCHPLAY+ application via cards, card replacement services, and XL by the Director & Chief Enterprise Business and
smartphones starting 7 December 2023 with Priority lists. Corporate Affairs Officer of XL Axiata, Yessie D.
bundled data packages, making it easy to watch Yosetya, and Independent Commissioner of XL Jakarta, 22 December 2023
family favourite content anywhere and anytime. Axiata, Yasmin Wirjawan, in a special event in
Indosat Ooredoo Hutchison (Indosat or IOH),
The signing of the collaboration was carried Jakarta, 18 December 2023 Jakarta on Wednesday (11/20).
XL Axiata, Axiata Digital Labs (ADL), and
out by Chief Marketing Officer of XL Axiata, Ahead of the Christmas and New Year (Nataru) Amazon Web Services (AWS) introduced
Alfons Bosch Sansa and Country Manager of holidays, XL Axiata has ensured network SinergiAPI, which is the first API Portal in
CATCHPLAY+ Indonesia, Dhini W Prayogo in readiness in the face of possible traffic spikes in Sidoarjo, 21 December 2023 Indonesia as a follow-up to the GSMA Open
Jakarta, Wednesday (13/12). all services. Based on traffic spikes in previous XL Axiata continues to expand the application Gateway initiative. This collaboration is
years, XL Axiata predicts that there will be 2-3 of digital Internet of Things (IoT) solutions conducted to empower application developers
times increase in traffic compared to average among Islamic boarding schools (ponpes). After and companies by offering universal access to
Tapak Tuan, 14 December 2023 traffic on normal weekdays and an increase of previously in Pamekasan, this time XL Axiata API services provided by network operators.
XL Axiata distributed donations to flood around 20% compared to last year's Nataru implemented this solution at the Madrasatul The GSMA Open Gateway API was formulated
victims in South Aceh Regency and Southeast traffic. Quran At Tauhid Islamic Boarding School, and developed by CAMARA, which is an
Aceh Regency, Aceh Province. Donations sent Sidoarjo, East Java. XL Axiata teaches students open-source project supported by the Linux
packages of basic daily necessities in the form to use IoT for maggot cultivation and social Foundation.
of rice, eggs, sugar, cooking oil, packaged fish, entrepreneurship together with partners of the
bottled drinking water, medicines, and others. Benihbaik Foundation, XL Axiata inaugurated this
Donations were handed over to local residents digital facility in Sidoarjo, on Thursday (21/12).
in Ladang Rimba Village, Central Trumon District,
South Aceh Regency, and Rikit Bur Village, Bukit
Tusam District, Southeast Aceh Regency, Aceh
Province, Wednesday (13/12).
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ABOUT XL AXIATA SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
ABOUT
XL AXIATA
XL Axiata has a sustainability
policy that clearly outlines our
commitment to sustainable
practices, through 4P Pillars of
Building Prosperity, Nurturing
People, Process Excellence, and
Planet and Society. The policy
serves as a framework for our
sustainability efforts and guides
our decision-making processes.
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DATA PERUSAHAAN
ABOUT XL AXIATA SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
CORPORATE INFORMATION COMPANY
[GRI 2-1]
IN BRIEF
COMPANY PT XL Axiata Tbk
NAME (formerly PT Excelcomindo Pratama, and PT Grahametropolitan Lestari)
Deed of establishment No. 55 dated October 6, 1989, as amended by Deed No. 79 dated
January 17, 1991, both of which were drawn up before Rachmat Santoso, S.H., Notary in
Jakarta, and have been ratified by the Minister of Justice of the Republic of Indonesia by
LEGAL virtue of his Decree No. C2-515. HT.01.01.TH.91 dated February 19, 1991, and registered in
STATUS Company Register maintained by the Registry Office of South Jakarta District court under
No. 670/not/1991/pn.JKT.SeL and No. 671/not/1991/pn.JKT.SeL, both dated August 21, 1991,
and published in the State Gazette of the Republic of Indonesia No. 90 dated November 8,
1991, Supplement No. 4070.
Axiata Investment Indonesia is a company that is part of the Axiata Group Berhad, the
largest telecommunications company in Asia with subsidiaries: Celcom (Malaysia), Dialog (Sri
SHARE Lanka), Robi (Bangladesh), Smart (Cambodia), Ncell (Nepal), Idea (India), and M1 (Singapore). Initially starting business as a In 2009, TMI changed its XL Axiata operates its network
OWNERSHIP trading and general services name to Axiata group Berhad on GSM 900/DCS 1800, IMT-
[OJK C.3] Shareholding Percentage
› Axiata Investments (Indonesia): 66.25% company established on 6 (“Axiata”) which later in the 2000/3G, and is the first
› Treasury Shares: 0.43% October 1989 under the name of same year PT Excelcomindo telecommunications operator
› Public: 33.32% PT Grahametropolitan Lestari. In Pratama Tbk. also changed its in Indonesia to commercially
TICKER CODE EXCL 1996, the company entered the name to PT XL Axiata Tbk for launch 4.5G Ready on the 1,800
telecommunications field after synergy purpose. Currently, the MHz spectrum. XL Axiata also
CORPORATE
XL Axiata obtaining a GSM 900 operating majority of XL Axiata’s shares holds a content provider License,
BRAND
license and officially launching are owned by Axiata through Internet Services Provider
SEGMENT BRAND › XL › XL Axiata Business Solutions › XL Prioritas
› Axis › XL SATU its GSM services, becoming Axiata Investments (Indonesia) (ISP), Internet Interconnection
the first private company in Sdn. Bhd. (66.25%), Treasury Services License, voice Over
XL Axiata is a telecommunications company that dominates the second largest market in Indonesia to provide cellular Shares (0.43%) and public Internet protocol License,
ACTIVITIES, Indonesia. XL Axiata’s customer segment includes individuals with low, middle, and high mobile telephony services. (33.32%). Therefore, XL Axiata Leased Line License. XL Axiata
PRODUCT incomes, as well as micro to corporate businesses. XL Axiata provides the following services:
BRANDS, AND is part of the Axiata group also received a Certificate of
SERVICES › Cellular Services (2G, IMT-2000/3G) › Money Delivery Services for Non-Bank Later on, following a cooperation (“Group”), one of Asia’s largest Operational Eligibility (SKLO)
[GRI 2-6] [OJK C.4] › Internet Access Services Businesses agreement with the Rajawali telecommunications groups. to deploy a 5G network in
› Public Internet Telephone Services › Electronic Money Issuance Services
› Content Provider Services › Internet Interconnection Services group and three foreign Indonesia in August 2018.
› Closed Fixed Network Services investors (NyNEX, AIF and The Group’s mobile subsidiaries
XL Axiata partners with a diverse range of suppliers for the procurement of goods and mitsui), the Company name was and associates operate under XL Axiata continues to ensure
services. The company ensures that its suppliers adhere to sustainability practices outlined changed to PT Excelcomindo the brand name ‘Celcom’ in top-notch quality of data
SUPPLY CHAIN in its procurement policy. Here are the top three largest supply chains/vendors (by PO) of Pratama. In September 2005, Malaysia, ‘Dialog’ in Sri Lanka, experience to its customers with
[GRI 2-6] XL Axiata for 2023:
1. PT Huawei Tech Investment the Company launched an Initial ‘Robi’ in Bangladesh, ‘Smart’ continued roll-out and upgrades
2. PT Ericsson Indonesia Public Offering (IPO) and listed in Cambodia, ‘Ncell’ in Nepal. of its network. XL Axiata is
3. PT Nokia Solutions and Networks Indonesia its shares on the Jakarta Stock As a leading market player in continuously committed to offer
SIGNIFICANT exchange now known as the Indonesia, XL Axiata provides faster and stable connection by
There were no significant changes, whether it is a change in the company’s name, supply
CHANGES IN THE Indonesia Stock Exchange (IDX). services for retail customers implementing 4.9G technologies
chain, or ownership of XL Axiata shares compared to the previous year’s share ownership
COMPANY
[OJK C.6]
composition. At that time, the Company was and offers business solutions to – Massive MIMO, especially
a subsidiary of Indocel Holding corporate customers with wide catered to outside Java Island.
ADDRESS XL Axiata Tower
[OJK C.2] Jl. H.R. Rasuna Said X5 Kavling 11-12 Kuningan Timur, Setiabudi,
Sdn. Bhd., which is now known network and service coverage This technology accelerates
Jakarta Selatan, 12950 Indonesia as Axiata Investment (Indonesia) throughout Indonesia. The data transfer to provide a more
Sdn. Bhd., which all shares services include Data, Voice, convenience connection to
PHONE NUMBER +62215761881, +62215761880
owned by TM International SMS and other value-added customers.
EMAIL corpsec@xl.co.id WEBSITE https://www.xlaxiata.co.id/
Sdn. Bhd., (“TMI”) through TM digital services.
XL Axiata Tbk xlaxiata_tbk International (L) Limited.
MEDIA SOSIAL
XLAxiataTbk PT XL Axiata Tbk
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ABOUT XL AXIATA SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
BUSINESS ACTIVITIES [OJK C.4][GRI 2-6] BUSINESS SCALE [OJK C.3]
In 2023, the Company Business Activities based 6. Information Services Activities;
on Article 3 of the Articles of Associations is to a. Data Processing Activities
carry out activities in the sectors of organizing b. Hosting and related activities;
telecommunications, programming activities and c. Web portals and/or digital platform without
computer consulting, information services activities, commercial objectivies;
wholesale trade, management consulting activities, d. Web portals and/or digital platforms with
and financial activities. commercial objectives.
7. Other management consulting activities.
In order to achieve abovementioned purpose, the
Company may carry out the folllowing main business In order to achieve the above mentioned purposes,
activities: as well as to support the above mentioned main
1. Telecommunications business activities: business activities of the Company, the Company
a. Administration of telecommunications may carry out supporting business activities as
networks including but not limited to: following:
- Wired Telecommunication Activities; a. Planning, engineering, building, providing,
- Wireless Telecommunications Activities. developing and operating, leasing, maintaining
b. The operations of telecommunications as well as procuring means/facilities of
services including but not limited to: telecommunication, including the procurement
- Internet Service Provider; of resources to support the businesses DESCRIPTION UNIT 2023 2022 2021
- Communication System Services (Data of the Company in the administration of Total Employees People 1,495 1,501 1,575
Communication System Services): telecommunication services and/or networks;
Total Revenues Rp-Billion 32,323 29,142 26,754
- Internet Telephony Services for Public Use b. Improving to the maximum extent, the relevant
Total Assets Rp-Billion 87,688 87,278 72,753
(VOIP); business for the administration of services
- Internet Interconnection Services (IIS); and telecommunication networks, therefore, Total Liabilities Rp-Billion 61,183 61,504 52,665
- Content Provider Services through Cellular it reaches the capacity which is desired and Total Equity Rp-Billion 26,505 25,774 20,089
Mobile Networks or Local fixed Wirelesss required by the public in the framework of Number of Products/Services Provided Petabyte 11,402 7,991 6,549
Networks with Limited Mobility (Premium improving services to the public at large;
Number of Customers Million-people 57.52 57.48 57.90
SMS Content Services). c. Carrying out businesses and operational activities
Product Quality Sold (cellular card) Unit 25,091,110 19,639,296 22,790,121
(which also cover the marketing as well as the
2. Other Monetary Intermediaries. sales of telecommunication networks and/or Shareholders
3. Wholesale Trade; services which are organized by the Company), Axiata Investments (Energi) Sdn. Bhd. 66.25% 66.25% 61.16%
a. Wholesale Trade of computers and computer carrying out the maintainance, research, and
Treasury Shares % 0.43% 0.43% 0.53%
equipment; development, means and/or facilities of the
b. Wholesale Trade of Software; telecommunication, organizing nin-formal Public Less than 5% 33.32% 33.32% 38.31%
c. Wholesale Trade of Telecommunication education and training in telecommunication
Equipment. sector both domestic and overseas;
4. Programming activities, computer consulting, d. Organizing other telecommunication services
and related activities: and networks including information technology
a. Other computer programming activities. services and/or networks; and
5. Computer consulting activities and computer e. Organizing other activities which are considered
facilities management: necessary to support and/or which are related
a. Information Security Consulting Activities; to the organizing of telecommunications,
b. Computer Consulting Activities and Other programming activities and computer consulting
Computer Facility Management; activities, information service activities, wholesale
c. Internet of Things (IoT) Consulting and Design trade activities, management consulting
Activities. activities, and financial activities.
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ABOUT XL AXIATA SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
VISION, PURPOSE & PURPOSE
CORE VALUES [OJK C.1]
We bring the world closer in a simple way for a brighter life
› This promise cannot be done alone by ourselves
› Only through internal & external collaboration/togetherness, we can make this happen.
› We enable and empower people to stay in touch or connect with their environment and create
new possibilities.
› We are always close by to fulfill daily needs in people’s life.
› Life is getting more and more complex for people, and we are here to simplify it by providing
seamless experiences for all our stakeholders (The world at your fingertips).
› Simplifying adds value to people’s life by saving their time, energi and money, which allow them
to get more out of their life
VISION #1 Converged Operator › We are committed to help people to continuously improve their lives in terms of welfare
(economically) and wellbeing (fun, excitement, energi, inspiration and unleashing people’s
in Indonesia potential)
Our vision is to become a CORE VALUES
converged digital service
provider, which can combine
mobile & fixed business/
services, in a new, better,
and customer-focused so
that customers can enjoy the
Acronym for communication:
convenience and flexibility of (read: I triple C)
our services and generate the
highest NPS value. Uncompromising Integrity
› I only do the right things, align with the team and seek for advice if unclear.
VISION AND › I am courageous to make bold decision and speak up when needed.
PURPOSE REVIEW Obsession for Customers
› I am curious about my customers and genuinely care for them.
The Board of Directors regularly › I proactively take ownership to deliver beyond customers expectation.
reviews the Company’s Vision
and Objectives to ensure that Courage for Change
the Company’s Vision and › I think big and fearlessly step outside my comfort zone to take risks.
› I embrace mistakes to learn, adapt and improve.
Purpose are still in line with the
Company’s current condition Passion for Collaboration
and strategy. › I welcome ideas that are different from my own and learn from them.
› I am open and curious to explore possibilities to create synergies.
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ABOUT XL AXIATA SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
ORGANIZATION STRUCTURE
ORGANIZATION STRUCTURE
President Director
& CEO
Director & CCO Director & Chief
Director & Director & Director & Home & Enterprise Bus. &
CCO Consumer Chief Technology Chief Finance Convergence Corp. Affairs
Chief Chief Chief
Chief Chief GTM Chief IT, Digital, Chief Enterprise Corporate Human
Marketing & Analytics Home Business Business Affairs Capital
GH Indirect GH IT Strategy GH Technology GH Enterprise
GH Mass GH Commercial GH Finance GH Home Product GH Corporate GH People Corporate
Channel Planning & Strategy & Product & GH Legal
Segment GTM & Marketing Strategy Journey Secretary
Management Architect Assurance Marketing
GH National &
GH Direct GH IT Business GH Home
GH Mass RGH West GH Network GH Financial GH Strategic Strategic GH Regulatory & GH People GH Internal
Channel Partner & Project Business
Segment Planning & Design Accounting Partnership Enterprise Gov Relations Development Audit
Management Management Operations
Account
GH Digital GH Program GH Finance GH Regional GH People GH Transformation
GH Mass GH IT Core GH Digital GH Corporate
RGH Jabo Channel Management Business Enterprise Services & Facility Project
Segment Platform Partnership Communication
Touch Point Control Account Management
GH Digital GH Service GH Solution &
GH Commerce GH Procurement GH Risk &
RGH Central Touchpoint Operation Technical Account
Planning Management Compliance
Management Management
GH IT Digital
GH Customer GH Contract GH Wholesale &
RGH East Operations
Contact Center Management Reseller
GH Customer Value GH Technology
& Experience Security & Risk
Management Control
GH Analytics &
Data Management
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ABOUT XL AXIATA SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
CORPORATE GROUP SUBSIDIARIES [GRI 2-2]
STRUCTURE
SHARE TOTAL ASSETS AS
Amanah Raya Citigroup Nominees LINE OF OPERATIONS
NAME ADDRESS OWNERSHIP OF 31 DECEMBER
Khazanah Nasional Trustees Berhad - (Tempatan) Sdn. Bhd BUSINESS STATUS
Others PERCENTAGE 2023
Berhad Amanah Saham - Employee Provident
33,02% Managed Service
36,73% Bumiputera Fund Board
12,45% 17,80% Graha Hyper, Jl. Makaliwe Provider and
PT Hipernet
Ray a No. 24-24A Jakarta 51% Information 285,597 Operating
Indodata
Barat, DKI Jakarta Technology
Service
PT Link Net Tbk Centennial Tower Lt. 20% Internet Services 12,636,280 Operating
26 Unit D, Jl. Jenderal Provider and
Gatot Subroto Kav. 24- Cable TV
Axiata Group 25 Jakarta Selatan, DKI
Berhad* Jakarta
*Controlling Shareholders
PT Princeton Menara Astra, Jalan 10,71% Activities relating 2,884,827 Operating
Digital Group Jenderal Sudirman to hosting and
Data Centres Kaveling P&K V Nomor 6 managing data
Jakarta Pusat, DKI Jakarta centres
PT One Gedung Indosat Lantai 9 50% Computer 0 Not
Indonesia Jl. Medan Merdeka Barat consultancy Operating
Synergy No. 21 Gambir, Jakarta and facility
Axiata Investment Pusat management
(Labuan) limited
100%
Axiata Investment Masyarakat
ASSOCIATION MEMBERSHIP
Treasury Shares (Indonesia) (Shareholders [GRI 2-28][OJK C.5]
0,43% Sdn. Bhd below 5%)
66,25% 33,32%
NO ORGANIZATION NAME ROLE AND CONTRIBUTION OF THE COMPANY
1 Global Mobile Suppliers Association (GSA) Member
2 Submarine Cable Association (ASKALSI) Supervisory Board; Inter-Institutional Relationship,
Training; Event & Certification; Legal & Regulatory;
PT XL Axiata Tbk Restoration & Facility Management; Member
3 Indonesia Service Dialogue (ISD Council) Member
4 Association of Indonesian Telecommunications Supervisory Board; Secretary General; Member
Operator (ATSI)
5 Indonesian Telematics Society (MASTEL) Member and Manager
6 Telecommunications Interconnection Clearing Supervisory Board; Member
Association (ASKITEL)
7 Kamar Dagang dan Industri Indonesia (KADIN Pusat) Member
8 Kamar Dagang dan Industri Indonesia Member
PT One Indonesia PT Hipernet (KADIN DKI Jakarta)
PT Link Net Tbk
Synergy Indodata
20% 9 Asosiasi Penyelenggara Jasa Internet Indonesia (APJII) Member
50% 51%
10 Metro Ethernet Forum (MEF) Member
11 Indonesian Corporate Secretary Association (ICSA) Member
12 Dewan TIK Nasional (Wantiknas) Advisory Team Member
13 KADIN NET ZERO Hub Member
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ABOUT XL AXIATA SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OPERATIONS AREA [OJK C.3]
OPERATIONS AREA [OJK C.3]
WEST
HQ & JABO
CENTRAL
EAST
HQ & JABO
XL AXIATA TOWER
Jl. H.R Rasuna Said X5 Kav.11-12, Kuningan
Timur, Setiabudi, Jakarta Selatan 12950
WEST
DIPONEGORO MEDAN
Jl. Diponegoro No.5, Medan,
Sumatera Utara
CENTRAL
MARTADINATA
Jl. R.E Martadinata No 7, Bandung
Jawa Barat
EAST
PEMUDA
Jl. Pemuda No 94-98 Kelurahan Embong
Kaliasin, Kecamatan Genteng, Surabaya,
Jawa Timur
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OUR COMMITMENT TO THE ENVIRONMENT SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OUR
COMMITMENT
TO THE
ENVIRONMENT
XL Axiata is committed to
continually improving its
environmental performance
by integrating environmental
considerations into its business
strategies and operations in
order to achieve net zero by
2050.
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OUR COMMITMENT TO THE ENVIRONMENT SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OUR COMMITMENT
OUR COMMITMENT TO THE ENVIRONMENT
TO THE ENVIRONMENT
The environmental management Moreover, XL Axiata actively In addition to digitalization,
of XL Axiata focuses on engages with stakeholders, XL Axiata has also carried out
implementing sustainable including customers, suppliers, environmental management in
practices to minimize the and local communities, to raise accordance with prevailing laws
company’s ecological footprint awareness about environmental and regulations such as carrying
and contribute to a greener future. issues and foster collaboration out the following procedures:
By incorporating environmental in environmental conservation › Environmental Aspect and
considerations into its business efforts. By incorporating Impact Identification (IADL)
strategies and operations, XL environmental management into › Hygiene management
Axiata is dedicated to steadily its core business operations, XL › Waste management
enhancing its environmental Axiata is not only contributing to a › Greening and plant
performance. The Company is greener future but also setting an maintenance NET ZERO CARBON IN 2050:
dedicated to reducing its energy example for other companies in › 4R (Reduce, Replace, Reuse XL Axiata Joins Kadin Net Zero Hub
consumption to lower its carbon the telecommunications industry dan Recovery)
footprints and aim to achieve net to follow. XL Axiata signed a memorandum of cooperation with Kadin Net Zero Hub on November 8,
zero by 2050. In managing environmental 2023. The purpose of this collaboration is to serve as a forum for XL Axiata to exchange
XL Axiata has an integrated impact, the Company carries out knowledge and information, broaden its horizons, and also share resources in order to realize
To achieve these goals, XL environmental management the following procedures: a low-emission ecosystem in Indonesia. XL Axiata’s participation in this community is in line
Axiata has implemented various policy of POL – FIN-002 HSE › Perform periodic maintenance with its goal to become a telecommunications company in Indonesia that pays attention to
initiatives such as energy-efficient Policy signed by Dian Siswarini to company vehicles sustainability principles in business.
technology adoption, recycling on 11 February 2022. XL Axiata › Using company vehicles that
programs, and the promotion of implements its environmental are not more than 3 years old As a developing country, Indonesia is faced with the challenge of finding a balance between
environmentally friendly practices management policy by leveraging › Dispose of printer toner in economic growth and environmental sustainability. All parties, including XL Axiata, have
among its employees. The digital transformation as the accordance with applicable an important role to play in this regard, particularly by conducting low-carbon operations.
Company also regularly monitors company is convinced that regulations XL Axiata is strongly committed to reducing its carbon footprint in all business operations.
and reports its environmental technology has the potential to › Separating organic and Through various initiatives such as emission accounting and technology adoption for
performance to track progress decrease emissions and improve inorganic waste business efficiency and environmental friendliness, the Company is determined to achieve
and identify areas for further energy utilization, leading to › Communicate to employees net-zero carbon emissions by 2050.
improvement. enhanced energy efficiency. to use reusable shopping
bags. [GRI 3-3]
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OUR COMMITMENT TO THE ENVIRONMENT SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OUR COMMITMENT TO THE ENVIRONMENT OUR COMMITMENT TO THE ENVIRONMENT
ENVIRONMENTAL COST [OJK F.4]
XL Axiata allocated funds for environmental management in 2023 of Rp20,000,000 which were used for
waste management and environmental monitoring in accordance with UKL/UPL (Environmental Management
Business/Environmental Monitoring Business). The following details the costs of environmental management
by the Company.
DESCRIPTION OF THE SCOPE OF USE OF
ACTIVITY 2023 2022
ENVIRONMENTAL COSTS
UKL/UPL Report Fee 20.000.000 20.000.000 UKL/UPL (Environmental Management
(Environmental Management Business/Environmental Monitoring
Business/Environmental Business) Report Cost for Tanjung Morawa
Monitoring Business) (Opex)
Cost of Making Temporary Storage 130.000.000 Cost of Making Temporary Storage Area
Area (TPS) Hazardous Waste (TPS) Hazardous Waste in Tanjung Morawa
(Capex)
XL Axiata’s commitment to environmental XL Axiata also launched an energy-saving program
USE OF ENVIRONMENTALLY FRIENDLY review to eliminate any spelling mistakes in sustainability is demonstrated through its in BTS commonly referred to as “Green BTS”, such
MATERIALS [GRI 301-1, 301-2][OJK F.5] the written documents. This will ensure that implementation of eco-friendly business as:
printing is a one-time event. Additionally, operations. This involves the efficient management
efficiency can be achieved by printing on both of paper materials, electrical energy, fuel oil, 1. Intelligent Ventilation Cooling System (IVS), use
To support its operational activities, the Company sides of the paper or reusing waste paper that emissions, water, and waste. To achieve the best of DC fans and Air Conditioning.
uses various materials, one of which is paper still has blank pages for draft recordings. outcomes, the management is guided by the 4R 2. Implementing PLNization and outdoorizing
used to print important documents, as well as for 4. At the time of vendor registration, XL Axiata principle, which emphasizes reduce, replace, reuse a number of sites to eliminate the use of air
other purposes. Paper is one of raw materials that applies requirements that vendors must comply and recovery resources. conditioning as a coolant.
need to be used efficiently to preserve valuable with sustainability missions. 3. The use of BTS Single RAN is to combine
resources. 5. In terms of products, XL Axiata’s 3in1 voucher Some of XL Axiata’s programs related to the several types of BTS into one. The utilization
is one example of paper usage optimization for environment are as follows: of Green BTS through network modernization
To avoid excessive use of raw materials and physical vouchers. with the latest technological devices, can save
reduce the use of raw materials that are not 1. Control and manage energy and emissions. up to 50% of energy use.
environmentally friendly, XL Axiata takes the 2. Sorting office domestic waste by providing 4. The use of Hybrid System Charge Discharge
following measures: ENERGY CONSUMPTION [GRI 302-1, 302-2, trash cans with adequate amount. Battery (CDC) in BTS in remote non-electric
1. Implementing an environmentally friendly 302-3, 302-4, 302-5][OJK F.6, F.7] 3. Reduce the use of plastics such as plastic cups, areas to reduce diesel consumption by an
raw material procurement policy where in plastic bottles, and plastic cutlery in office average of 54%.
obtaining operational raw materials, XL Axiata space, canteen, pantry and meeting rooms. 5. Reduction in the use of new refrigerants for
requires the use of environmentally certified The Company’s operational activities rely on 4. Reduce paper usage by implementing BTS cooling and XL Axiata offices.
raw materials, such as the use of FSC or PEFC nonrenewable energy sources such as electrical digitization systems in various processes 6. Descope generator, disable the generator and
certified paper. energy and diesel fuel for BTS that lack access operations, such as the process of procurement, switch the power backup function completely
2. Efficiently use paper by optimizing the use to electricity, as well as pertalite type fuel oil approval, and others. to the battery.
of digital technology in every business and for transportation. To promote sustainability, the 5. Replacing copper cables to fibre optics that are 7. Increase the use of Solar Panels and Lithium
operational activity of the Company such Company has replaced non-renewable energy with more environmentally friendly. Batteries.
as using email for correspondence, using renewable energy sources, such as solar energy. 6. By utilizing COUPA as an integrated digital
applications for attendance, applying for leave, This involves the installation of solar panels in 250 procurement system, the generation of paper The following details XL Axiata’s energy
and so forth. BTS locations across Indonesia. waste is reduced, consequently supporting the consumption in 2023, in light of the aforementioned
3. If paper printing is absolutely necessary, the Go Green initiative. initiatives:
Company endeavours to perform a thorough
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OUR COMMITMENT TO THE ENVIRONMENT SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OUR COMMITMENT TO THE ENVIRONMENT OUR COMMITMENT TO THE ENVIRONMENT
Energy Consumption Within the Company
TYPE OF 2023 2022
ENERGY
ENERGY
ENERGY EMISSION [GRI 305-1, 305-2, 305-3, 305-4, 305-5][OJK In an effort to control its emissions, the Company
CONSUMPTION (RENEWABLE ENERGY ENERGY ENERGY ENERGY conducts comprehensive emission monitoring and
SOURCE F.11, F.12]
ACTIVITIES OR NON- CONSUMPTION INTENSITY CONSUMPTION INTENSITY
RENEWABLE) management by carrying out the following:
Energy consumption 902,853,187.65 Kwh 840,667,225.93 Kwh 1. Developed Energy Monitoring System –
Listrik Non-
for building lighting XL Axiata is committed to achieving net zero multiplatform to monitor energy consumption.
PLN Renewable 3,250,271.48 Gj 3,026,402.01 Gj
and operations by 2050. The Company has carried out various 2. Realtime Network Monitoring System – to monitor
Energy consumption Bensin Non- 228,001.34 Liter 290 Gj/ 242,090.78 Liter 388 Gj/ initiatives such as efforts to reduce energy use as operations, including monitoring sites.
for Gasoline (Pertalite) Renewable 7,797.65 Gj Petabyte 7,988.99 Gj Petabyte previously described so as to reduce Scope 1 and 3. X-Camp launched ‘Xinergis’, a smart energy
2 emissions. The Company has also calculated the solution to meet the needs of real-time monitoring
1,393,829.51 Liter 1,971,499.44 Liter
Energy consumption
Solar
Non- Scope 3 carbon emissions in 2023 as the first step to of electricity consumption, amount of clean
for Solar (Diesel) Renewable 47,668.97 Gj 70,973.98 Gj determine the emission reduction target in Scope 3. water usage, and generator fuel consumption in
buildings or offices.
Total Energy Use 3,305,738 Gj 3,105,365 Gj
In 2023, the Company also joined Kadin Net Zero 4. Regular evaluation and coordination between
Hub to contribute in creating a sustainable business departments to discuss initiatives that can be
Description:
› Fuel consumption from liters is converted to Gjoules using The Greenhouse Gas Protocol Initiative, 2004. ecosystem in realizing net zero commitment. carried out for improvement regarding Emissions.
› Electricity consumption from kWh is converted to Gjoules using The Greenhouse Gas Protocol Initiative, 2004. 5. Executing more implementation for Solar Panels
The Company’s operational activities produce (Renewable Energy).
From the table above, the Company’s energy consumption in 2023 increased by 6.45% from 3,105,365 Gj to emissions from stationary energy combustion, 6. Conducting communication campaigns to
3,305,738 Gj. This increase is in line with the data production/traffic generated in 2023 that is higher from mobile energy combustion, electricity consumption, save energy and electricity among XL Axiata
previous year. However the Company’s energy intensity was lower at 290 Gj/Petabyte. and so forth. employees.
Energy Consumption by Operational Area
LOCATION NON-RENEWABLE ENERGY CONSUMPTION GIGAJOULE
GHG Emission
WEST
2023 2022
Listrik (Kwh) 196,604,370.95 707,775.74
EMISSION EMISSION
Solar – Diesel (Liter) 415,436.26 14,207.92 GHG EMISSION COVERAGE UNIT TOTAL INTENSITY TOTAL INTENSITY
EMISSION (TCO2E/ EMISSION (TCO2E/
Bensin (Liter) 52,222.16 1,786.00 PETABYTE) PETABYTE)
JABO & HQ Total Emission Scope 1 4,255.54 0.37 5,834.11 0.73
Listrik (Kwh) 186,669,206.83 672,009.14 Total Emission Scope 2 695,828.95 61.06 648,260.92 81.12
Solar – Diesel (Liter) 44,794.14 1,531.96 Total Emission Scope 3 tCO2e 5,743.82 0.50 - -
Bensin (Liter) 54,075 1,849.37 Total Emission Scope 1,
705,828.32 61.90 654,095.03 81.84
CENTRAL Scope 2 and Scope 3
Listrik (Kwh) 255,244,240.44 918,879.27 Note: GHG Emission Calculation using IPCC 2006 Guidelines, and Oil and Gas Research and Development Center 2017.
Solar – Diesel (Liter) 67,369.11 2,304.02
Bensin (Liter) 57,953 1,981.99
EAST
Listrik (Kwh) 162,316,387.03 584,338.99
Solar – Diesel (Liter) 401,054.37 13,716.06
Bensin (Liter) 63,751.18 2,180.29
NORTH
Listrik (Kwh) 102,018,980.40 367,268.33
Solar – Diesel (Liter) 465,175.63 15,909.01
Total (2023) 3,305,738
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OUR COMMITMENT TO THE ENVIRONMENT SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OUR COMMITMENT TO THE ENVIRONMENT OUR COMMITMENT TO THE ENVIRONMENT
Category Detail of Emission Scope 3 in 2023
CATEGORY TOTAL EMISSION
Category 4: Upstream transportation and distribution 299.35
Category 5: Waste generated in operations 1,316.13
Category 6: Business travel 596.05
Category 7: Employee commute 702.45
Category 9: Downstream transportation and distribution 2,785.93
Category 13: Downstream leased assets 43.91
The Company’s emission intensity in 2023 was awareness regarding water consumption through
recorded at 61.90 tons CO2e/Petabyte, higher than water conservation campaigns.
last year’s 81.84 tons CO2e/Petabyte. The decrease
in the Company’s emission intensity figure is the In 2023, the water consumption taken from the
result of the emission reduction initiatives taken by Company’s water consumption bills received from
the Company. PDAM was 7,382.32 m³.
The Company continuously strives to manage The Company is currently improving the way it
emissions generated from business operations in monitors continuous water consumption, including WASTE MANAGEMENT [OJK F.13, F.14, F.15] BIODIVERSITY [OJK F.9, F.10]
order to continue to reduce emissions and achieve by attempting to create a more comprehensive
net zero by 2050. monitoring methodology. In carrying out its operations, XL Axiata produces The Company engages in the information and
several kinds of waste, namely hazardous and Non- communication technology industry, where its
WATER [OJK F.8] For wastewater disposal, the Company uses a hazardous waste, both in solid and liquid form. Non- operations do not involve direct interaction with the
Wastewater Treatment Plant (WWTP) also managed hazardous solid waste is obtained from daily waste, environment. However, the Company takes measures
In its operations, the Company uses water from by third parties or building owners. Wastewater both food waste, paper, leaves and plastic. Solid to ensure that its BTS towers are not located in
the Public Water Supply Company (PDAM) and management through the WWTP is carried out to hazardous waste is obtained from used lamps and proximity to nature reserves or protected forests, to
groundwater managed by third parties or building produce waste that meets environmental quality electronic waste. While liquid non-hazardous waste prevent any potential threat to biodiversity arising
owners for domestic activities. The Company utilizes standards when discharged into water bodies or city is obtained from the use of oil. from its operations.
water wisely and strives to increase employee channels.
To reduce ecological impacts and prevent pollution
of the surrounding environment, the Company ENVIRONMENTAL COMPLAINTS [OJK F.16]
implements several processes to manage its
production waste based on the type of waste. For During the reporting period, the Company did
Non-hazardous solid waste, the Company manages not attain any public complaints related to the
it by providing a disaggregated trash can provided environment.
in the office. Meanwhile, non-hazardous waste is
managed by providing temporary shelter. All waste
generated, both non-hazardous and hazardous
waste is handed over by third parties and entered
into building services. For these efforts, the Company
did not find any spills or waste leaks, both hazardous
waste and non-hazardous waste.
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OUR COMMITMENT TO ECONOMIC GROWTH SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OUR
COMMITMENT
TO ECONOMIC
GROWTH
In line with its sustainability
goals, XL Axiata’s focus on
economic viability remained
unwavering. The Company’s
persistent efforts to drive
operational efficiency and
sustainable growth have yielded
positive outcomes, ensuring its
long-term success and value
creation for stakeholders while
upholding financial prudence.
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OUR COMMITMENT TO ECONOMIC GROWTH SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OUR COMMITMENT
OUR COMMITMENT TO ECONOMIC GROWTH
TO ECONOMIC GROWTH
The Company demonstrated positive economic payments, and CSR fund allocations. Consequently,
performance in 2023, with a direct economic income the Company’s total economic value distribution
of Rp32,587 billion, 10.04% increase or the equivalent in 2023 amounted to Rp31,873 billion, an increase
of Rp2,973 billion from the preceding year. The of 9.77% from Rp29,037 billion in 2022. Below is a
Company re-distributes this direct economic value table showing the distribution of the Company’s
to its stakeholders by way of operating expenses, economic value.
employee benefits, dividend disbursements, tax
ECONOMIC VALUE ACQUISITION DISTRIBUTION [GRI 201-1]
(In Rp Million)
ECONOMIC PERFORMANCE 2023 2022
ECONOMIC VALUE ACQUISITION
Revenues 32,322,651 29,141,994
Profit (loss) exchange difference - net 12,977 (61,295)
Gain from the sale and leaseback of tower 424,062 446,805
Others (80,900) (28,807)
Finance income 100,096 111,718
Share of profit/(loss) from Associate Entity (191,493) 3,838
Total Direct Economic Acquisition 32,587,393 29,614,253
ECONOMIC VALUE DISTRIBUTION
Depreciation expenses 11,347,758 10,569,622
XL Axiata, a leading telecommunications company in
Infrastructure expenses 8,995,646 7,733,947
Indonesia, has shown a strong commitment to economic
Sales and marketing expenses 2,454,775 2,617,998
performance growth. Over the years, XL Axiata has
Interconnection and other direct expenses 3,172,220 2,876,477
consistently invested in improving its infrastructure and expanding its Salaries and employee benefits expenses 1,402,242 1,325,529
network coverage, leading to significant economic contributions to the General and administrative expenses 413,040 352,698
country. By providing reliable telecommunications services, XL Axiata Amortisation expenses 157,216 7,567
has played a crucial role in enhancing connectivity and facilitating Finance cost 2,939,979 2,777,385
economic activities across Indonesia. Furthermore, XL Axiata’s focus Income tax expense/(benefit) 420,069 231,842
on sustainable business practices and corporate social responsibility Cash dividends paid 549,023 544,078
initiatives has not only benefited the local communities but has also Community expenditure 20,735 10,419
positioned the Company as a responsible corporate citizen. This Total Economic Value Distribution 31,872,703 29,047,562
steadfast commitment to economic performance growth reflects XL Retained Economic Value 714,690 566,691
Axiata’s dedication to driving positive change and fostering sustainable
development in Indonesia. [GRI 3-3]
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OUR COMMITMENT TO ECONOMIC GROWTH SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OUR COMMITMENT TO ECONOMIC GROWTH OUR COMMITMENT TO ECONOMIC GROWTH
THE EFFECT OF CLIMATE CHANGE DEFINED BENEFITS PROGRAM FINANCIAL ASSISTANCE FROM THE GOVERNMENT [GRI 201-4]
ON BUSINESS [GRI 201-2] AND OTHER PENSION PLAN
OBLIGATIONS [GRI 201-3] In 2023, XL Axiata did not receive financial assistance from the government.
XL Axiata recognizes that climate change is a In accordance with the Manpower Law, the Company Comparison of Target and Realization of Production Performance, Portfolio, Financing, or Investment,
pressing issue and acknowledges its responsibility has a policy of providing employee benefits and Income and Profit and Loss [OJK F.2]
to contribute to the reduction of greenhouse gas pensions by providing facilities for employee
emissions. XL Axiata understands that tackling participation in pension plans. The pension program REALIZATION REALIZATION
DESCRIPTION UNIT
climate change is a collective effort that requires within XL Axiata consists of: 2023 2022
businesses to take responsibility and implement 1. DPLK (Financial Institution Pension Fund) in the Number of BTS Unit 160,124 146,023
sustainable practices. XL Axiata is taking significant form of definite contributions with the Company’s Quantity of Products Sold (mobile card) Unit 25,091,110 19,639,296
steps to address the challenges of climate change. contribution of 7% of wages and contributions
Number of Customers Million People 57.52 57.48
Through various initiatives and partnerships, XL from employees of 3% of wages.
Axiata is committed to reducing its carbon footprint 2. JP (Pension Guarantee) from BPJAMSOSTEK Total Data Traffic Petabyte 11,402 7,991
and promoting sustainable practices. in the form of a definite contribution of 3% of Income IDR-Billion 32,323 29,142
wages where 2% of contributions are paid by Net Profit/Loss IDR-Million 1,284,448 1,121,188
In 2023, the Company became the member of the Company and 1% of contributions from
Kadin Net Zero Hub and aims to achieve net zero by employees.
2050. Additionally, the Company also implementing
energy-efficient solutions, such as using renewable The maximum wage limit will be adjusted periodically TAX PAYMENT CONTRIBUTION The strategy applied is a conservative taxation
energy sources and optimizing resource utilization, based on Government Regulation (PP) No. 45 of [GRI 207-1, 207-2, 207-3, 207-4] approach by considering risk factors and existing
and other initiatives to minimize its impact on the 2015. business opportunities. For all new business schemes,
environment. These efforts align with the global One form of economic value distribution to stakeholders, the Company will conduct a joint review with several
transition towards cleaner and greener energy The estimated actuarial liabilities as of 31 December namely the government, is by contributing tax parties, one of which is the taxation team to review and
systems. 2023 and 2022, are based on actuarial assessments payments. This is a form of the Company’s commitment analyze the tax implications.
by independent actuaries, as stated in their reports to participate in assisting the Government, both at the
In addition, the Company also began conducting dated 20 January 2024 and 24 January 2023, national and local levels through tax contributions to be Evaluation of the Company’s tax strategy is conducted
Scope 3 emission calculations in 2023, covering respectively. utilized for the achievement of Sustainable Development annually and based on the results of tax audits
the categories of upstream transportation and Goals (SDGs). In terms of tax, the Company follows the conducted by the DGT as the tax authority in Indonesia.
distribution, waste generated from operations, Assuming the calculation of benefit payments based Indonesian tax jurisdiction. The Company will utilize The Company also verifies tax and PNBP compliance
official travel, employee commute, downstream on pension funds, as of 31 December 2023, the funds international tax provisions when necessary. through an audit process conducted by internal and
transportation and distribution, and leased allocated reached Rp222,847 million, a decreased external auditors, such as financial statement audits and
downstream assets. Thus, the Company has compared to 2022 of Rp183,030 million. To address the challenges and dynamics in the tax audits. In the event of violations or unethical behavior
conducted an inventory of Scope 1, 2 and 3 emission telecommunications industry, the Company implements in connection with taxes and PNBP, the Company has a
calculations and can monitor its efforts in reducing In accordance with the Company Regulations and all mitigations and monitoring of taxation and non-tax violation reporting mechanism.
emissions and achieving the net zero target by 2050. Collective Labour Agreement (CLA), it is determined revenues carried out by the Tax Division Head under
that the normal retirement age of employees is the auspices of the Finance Director (CFO). In addition, Based on current conditions, the Board of Directors
56 years. During the reporting period there were the Company also routinely conducts socialization and feels that the taxation strategy implemented by the
5 employees who retired. The Company has paid training in the internal environment attended by all Company is appropriate, but the Company will continue
obligations to the employees who retire. [GRI 2-30] employees to increase awareness of taxation and PNBP. to conduct continuous review and improvement in
The Company also provides counseling/notification accordance with changes in existing tax regulations.
to partners, employees or related stakeholders on
the latest regulations that have tax implications for
cooperation between the Company and these parties
both in terms of business and employment.
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OUR COMMITMENT TO ECONOMIC GROWTH SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OUR COMMITMENT TO ECONOMIC GROWTH OUR COMMITMENT TO ECONOMIC GROWTH
PROPORTION OF SENIOR MANAGEMENT FROM LOCAL COMMUNITIES [GRI 202-2]
XL Axiata provides opportunities for local communities to work and develop with the Company, including
providing opportunities for local employees to develop themselves by occupying positions at the senior
management level.
In 2023, the proportion of senior management from the local community is 3 personnel. The following is a table
of the proportion of senior management coming from local communities:
DESCRIPTION 2023 2022
Number of Employees 1,495 1,501
Number of Local Employees 1,480 1,485
Number of Local Employees Occupying Senior Manager Positions 3 3
Number of Female Employees 448 443
By Region
Jabodetabek 1,267 1,346
Outside Jabodetabek 228 155
COMPARISON OF TARGETS AND INVESTMENT REALIZATION IN
ENVIRONMENTALLY SOUND PROJECTS [OJK F.3]
The Company’s commitment to sustainability is manifested in the form of sustainable investment, where SUPPLY CHAIN AND USE OF LOCAL SUPPLIERS [GRI 204-1]
the Company makes investments by paying attention to environmental aspects. In 2023, the Company has
invested in the following environmentally sound projects: The Company’s supply chain is strictly selected, with suppliers of goods and services being selected through
direct selection and appointment methods that adhere to all applicable laws and regulations, ensuring that
no party is negatively affected. Below is a table of the suppliers that have provided goods and services to the
YEAR TARGET REALISATION
Company in 2023.
2023 Adding Solar Panel Site There are 48 additional solar panels installed in 2023.
TOTAL VENDORS WORK CONTRACT VALUE
2022 250 Solar Panel Site a. Solar panel designed by XL Axiata and integrated in 2022. Plan to DESCRIPTION
integrate 48 site more in 2023 2023 2022 2023 2022
b. UKL/UPL (Environmental Management Business/Environmental Local (Indonesia) 431 464 13,554,399,750,237 10,491,116,341,698
Monitoring Business) Report Fee of Rp20,000,000/year for Tanjung
Morawa (Opex) Foreign (Overseas) 48 50 377,414,819,365 382,971,987,548
c. Cost of Making Temporary Storage Place (TPS) B3 of Rp130,000,000 Total 479 514 13,931,814,569,602 10,874,088,329,246
(Capex) in Tanjung Morawa
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
S U S TA I N A B L E
PERFORMANCE
- SOCIAL
XL Axiata’s responsibility in
the social aspect can be seen
in the working relationship
between management (the
Company) and employees
and the relationship between
management (the Company)
and the community. The
working relationship between
management and employees
is carried out through HR and
HSE management programs,
while XL Axiata’s relationship
with the community is carried
out through CSR programs.
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OCCUPATIONAL
OCCUPATIONAL HEALTH AND SAFETY
HEALTH AND SAFETY
LEGAL REFERENCES › As Enterprises Business Partner
› Conducting Hazard Identification and Risk
The application of HSE within XL Axiata refers Control (IBPR)
to a number of laws and regulations governing › Identifying Environmental Aspects and Impacts
occupational health and safety and its derivatives, (IADL)
as follows: › Conducting Compliance Tests for Laws and
1. Law No. 1 of 1970 on Occupational Safety Regulations concerning HSE
2. Law No. 13 of 2003 concerning Manpower › Setting Goals, Objectives and Programs for
3. Law No. 11 of 2020 on Job Creation has been Occupational Health, Safety and Environment
updated with Law No. 6 of 2023 on the (HSE)
Ratification of Government Regulation in Lieu of › Perform Documentation (HSE Policy, HSE
Law No. 2 of 2022 on Job Creation into Law. Procedure, HSE Work Instructions, HSE Parameter
4. Government Regulation of the Republic of Standards, and HSE Forms)
Indonesia No. 50 of 2012 on the Implementation › Applying Contractor Safety Management System
of Occupational Health and Safety Management (CSMS)
System (HSEMS) › Organizing HSE Monthly Meetings
5. Presidential Decree No. 22 of 1993 concerning › Conducting HSE Competency Training
Diseases Arising from Employment Relations › Measuring HSE Performance
6. Occupational Health, Safety and Environment › Organizing HSE Inspections
Policy (HSE) of XL Axiata › Conducting HSE Audits; Internal Audit at least
7. HSEMS Policy Manual XL Axiata once a year, second party Audit (Vendors and
The Company’s most valuable asset is its Human Partners) at least once a year and External Audit
Resources (HR), which requires prudent management (3rd Party) at least once every 3 (three) years
APPLICATION OF HSE WITHIN XL › Conducting HSE Management Review Meetings
and development. It is the Company’s responsibility AXIATA at least once a year
to ensure proper employee management, a safe and › Improvement and Corrective Action.
On 11 February 2022, XL Axiata’s HSE Policy was
healthy work environment, and work protection to enhance signed by Mrs. Dian Siswarini, which reflects the The following is the Organization Structure of
productivity and the quality of employee performance. Company’s dedication to enhancing customer Facility Operation & HSE – Facility Compliance and
satisfaction and delivering an efficient, healthy, secure, HSE Assurance Department:
and eco-friendly workplace for both employees
and customers. This is accomplished by adopting
a continuous improvement program through the
Health, Safety, and Environment Management System President Director & CEO
The Company’s most valuable asset is its Human Safety and Health Management System, ISO 45001: (HSEMS) and by prioritizing and implementing HSE
Resources (HR), which requires prudent management 2018 (Occupational Health and Safety Management aspects in operational activities.
and development. It is the Company’s responsibility System), and ISO 14001: 2015 (Environmental System
to ensure proper employee management, a safe and Management). [GRI 3-3, 403-1] XL Axiata has established company regulations Chief Human Capital Officer
healthy work environment, and work protection to regarding sexual harassment, in addition to HSE policy.
enhance productivity and the quality of employee The following are the goals to be attained through The regulations are outlined in Article 51, which specifies
performance. the implementation of HSEMS: certain behaviours that can result in termination of
1. Improve the efficiency of planned, measurable, employment, including committing immoral acts or Group Head - People Service & Facility
Management
The Company has a strong commitment to and integrated occupational safety and health engaging in gambling within the Company (point
incorporate Health, Safety, and Environment (HSE) measures. f), as well as attacking, molesting, threatening, or
aspects in all of its activities, aiming to achieve 2. Involve management, workers/ laborers, and/ intimidating co-workers or entrepreneurs in the
zero accidents and no occupational diseases. To or trade unions/ trade unions to prevent and Company’s environment (point g).
Head Facility Operation and HSE
achieve the best possible work environment, the decrease occupational accidents and diseases.
Company implements the HSE Management System 3. Establish a secure, pleasant, eco-friendly, and The implementation of HSE in the XL Axiata
(HSEMS) which follows Government Regulation No. productive workplace to enhance productivity. environment is carried out by all XL employees and
50 of 2012 on the Implementation of Occupational is managed by the Facility Compliance and HSE
Assurance unit under the Facility Operation and Compliance and HSE Assurance
HSE Department, which has the following duties
and responsibilities:
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OCCUPATIONAL HEALTH AND SAFETY OCCUPATIONAL HEALTH AND SAFETY
HSE WORK PROGRAM IN 2023 ACTIVITY TYPES LOCATION
POTENTIAL
MITIGATION
HAZARDS
Driving All XL Offices Crash › Driving Procedures
The Facility Operations and HSE Department and the Facility Compliance and HSE Assurance unit have and Sites › Have a valid driver’s license and vehicle number
implemented the following HSE work programs in 2023: certificate
1. Identifying HSE › Daily and periodic maintenance of the vehicle
In 2023, the Facility Operations and HSE Department and the Facility Compliance and HSE Assurance unit Lifting All XL Offices Ergonomics › Material and or material lifting procedure
have identified HSE as shown in the table below: [GRI 403-2] and Sites › Personal Protective Equipment (PPE) Procedures
› Emergency Preparation Procedure
› HSE Induction
POTENTIAL › Personal Protective Equipment (Helmet, Work Gloves,
ACTIVITY TYPES LOCATION MITIGATION Safety Shoes)
HAZARDS
› First Aid Box
Work at heights All XL Offices Falling from a Height › The procedure of working at height › Emergency Preparation Plan
and XL Sites › Emergency Preparation Procedure
› PPE Procedure
› Hygiene Procedures
› Secure Work Permit Based on the HSE identification results mentioned above, it has been determined that the rate of work-related
› Working Methods
accidents in 2023 was as follows: [GRI 403-9, 403-10]
› Job Safety Analysis (JSA)
› HSE Induction
› Work at height Competency Certification and a valid 2023 2022 2021
License OPERATIONAL
AREA
› First Aid Competency Certification in Accidents (First MINOR MAJOR FATAL TOTAL MINOR MAJOR FATAL TOTAL MINOR MAJOR FATAL TOTAL
Aid)
› First Aid Box By Number of Employees (person)
› Protective Equipment (Helmet, body harness, stair Head Office 2 - - 2 - - - - 1 - - 1
gloves, safety shoes)
Region-West - - - - 1 - - 1 1 - - 1
› Work Accident Emergency Preparation Plan
Region-Jabo - - - - - - - - - - - -
Working with All XL Offices Electrocuted › Lock Out and Tag Out
Electricity and XL Sites › Emergency Preparation Procedure Region-Central - - - - - - - - 1 - - 1
› PPE Procedure Region-East 1 - - 1 - - - - 3 - - 3
› Hygiene Procedures
Region-North N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
› Secure Work Permit
› Working Methods Total 3 - - 3 1 - - 1 6 - - 6
› Job Safety Analysis (JSA) Based on Number of Working Days (days)
› HSE Induction
Head Office - - - - - - - - - - - -
› Certificate of Competence of K3 Technicians and or
Electrical HSE Experts and a valid License Region-West - - - - - - - - - - - -
› Certification of First Aid Competencies in Accidents Region-Jabo - - - - - - - - - - - -
(First Aid)
› First Aid Box Region-Central - - - - - - - - - - - -
› APPEAR Region-East - - - - - - - - - - - -
› Protective Equipment (Helmets, Electric Gloves, safety
Region-North N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
shoes)
› Work Accident Emergency Preparation Plan Total - - - - - - - - - - - -
Working with All XL Offices Skin irritation › Procedures for Handling the Transportation and Storage
Hazardous and and XL Sites of Hazardous and Toxic Materials and Materials (B3)
Toxic Materials and › Personal Protective Equipment (PPE) Procedures
2. HSEMS Audit [GRI 403-6]
Materials (B3) › Emergency Preparation Procedure XL Axiata conducts periodic audits or assessments of their HSEMS implementation within the Company,
› HSE Induction which are carried out by third-parties. The assessment includes the creation and documentation of the
› Safety Data Sheet (SDS) according to the Material and HSE plan, adherence to HSEMS-based work safety protocols, monitoring standards, development of skills
Material used and capabilities, and other relevant factors. In the most recent audit, the Company received a conformity
› Personal Protective Equipment according to the
characteristics of the Material (Eye Protection, Mask,
score of 93.37% (Satisfactory) in accordance with Government Regulation No. 50 of 2012 concerning the
Rubber Gloves, Safety Shoes, etc.) Implementation of Occupational Safety and Health Management System. This score is valid for a period of
› Work Accident Emergency Preparation Plan three years, specifically from 2023 to 2026.
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OCCUPATIONAL HEALTH AND SAFETY OCCUPATIONAL HEALTH AND SAFETY
In addition, XL Axiata also has ISO 45001: 2018 7. Occupational Health Services [GRI 403-3] P2K3 ORGANIZATIONAL STRUCTURE
for Occupational Safety and Health Management In an effort to improve the health of employees,
System and ISO 14001: 2015 for Environmental XL Axiata has a health clinic that provides free
Management System. occupational health services that can be accessed
Chairman of
by all employees in the office during working P2K3 (Director &
3. Remedial and Precautionary Measures [GRI 403-7] hours. The clinic has competent medical workers Chief Technology
The corrective actions for unsafe conditions, who will identify the health of the employees. Officer)
unsafe actions, and work accident investigations
have resulted in a 95% correction rate of existing
sources of hazard.
OCCUPATIONAL HEALTH AND
Vice Chairman 1 Deputy Head 2
4. Contractor Safety Management System (CSMS) SAFETY ADVISORY COMMITTEE P2K3 P2K3
A HSE assessment is performed on contractors (P2K3) [GRI 403-4] (Chief Human (Chief Enterprise
working within the XL Axiata environment to Capital Officer) Business Officer)
ensure that the objectives of the company’s
Safety, Health, and Environmental Management XL Axiata has established the Occupational Health
System are met. and Safety Advisory Committee (P2K3) to oversee
Secretary of
the HSE aspect, as well as to serve as a forum for
P2K3 (General
5. Management Review Meeting (RTM) cooperation between employers and employees Occupational Safety
In December 2023, the Chairman of P2K3 led for the development of mutual understanding and and Health Expert
a Management Review Meeting, which was effective participation in the implementation of Certification)
attended by all P2K3 members. During this HSE. The P2K3 has been officially recognized by the
meeting, the HSE XL Axiata performance for DKI Jakarta Provincial Disnakertrans & Energy with
2023 was reviewed, and it was noted that all No. 2866 of 2022, dated 20 December 2022, and
work programs had been implemented 100% and Directors’ Decree dated 15 Nov 2023 regarding the
zero accidents had occurred. The meeting also Formation of the P2K3 Team.
involved discussions regarding the HSE goals and Head Office Region - Jabo Region-West Region - Central
programs that are to be implemented in 2024. The Organizational Structure of the Occupational (Member) (Member) (Member) (Member)
Safety and Health Advisory Committee (P2K3) has
6. Improving the Quality of Health at Work [GRI the following structure and composition:
403-6] › Chairman of P2K3: I Gede Darmayusa (Director
XL Axiata provides healthcare facilities to of Technology)
1. Group Head 1. Group Head 1. Group Head 1. Group Head
improve the health care of employees that can › Vice Chairman 1 P2K3: M. Hira Kurnia (Chief
2. Head 2. Head 2. Head 2. Head
be accessed free of charge and at any time Human Capital Officer)
3. Empolyees 3. Empolyees 3. Empolyees 3. Empolyees
by all XL employees. Health facilities include › Deputy Head 2 P2K3: Feby Sallyanto (Chief
4. XL Workers’ Union 4. XL Workers’ Union 4. XL Workers’ Union 4. Serikat Pekerja XL
fitness centers, day care and lactation rooms Enterprise & SME Officer)
for breastfeeding mothers, XL Axiata sports › Secretary of P2K3: Andi Chandra (General
communities such as XL Axiata Da Bikes, XL Occupational Safety and Health Expert
Axiata Runner, XL Axiata Basketball, XL Axiata Certification)
Futsal&Football, MTXL (Majlis Taklim XL) and XL › Member:
Axiata Music. • Group Head
• Head
• Employees
• XL Workers’ Union
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
OCCUPATIONAL HEALTH AND SAFETY OCCUPATIONAL HEALTH AND SAFETY
HSE TRAINING [GRI 403-5]
Throughout 2022, the Facility Operations and HSE Department and the Facility Compliance and HSE Assurance
unit have organized HSE training to increase employee competence and awareness of the importance of HSE.
HSE training in 2023 is as follows:
TRAINING NAME MATERIAL ORGANIZERS PLACE AND TIME OF IMPLEMENTATION
Internal Audit Menaker Phitagoras Training 31 July - 4 August 2023
Certification and Consulting (PJK3)
First Aid Internal Mandiri in Health XL Axiata Tower Lantai 36, R. Jayawijaya
1-2 date 5 & 7 July 2023
Interpretation of Internal PQM Consultant XL Axiata Tower Lantai 36 R. Jayawijaya
Occupational Safety 1 – 2 date 21 September 2023
and Health Management
Systems
Incident Investigation NSP Certification Phitagoras Training Hotel Kristal, Cilandak Barat, South Jakarta
and Consulting date 20 – 22 September 2023
Hazard Identification Internal PQM Consultant XL Axiata Tower Lantai 36 R. Jayawijaya 3
Risk Assement and date 13 October 2023
Determining Control
(HIRADC)
Executive Briefing SMK3 Internal PQM Consultant XL Axiata Tower Lantai 36, R. Semeru 2
PP No.50 Thn 2012 date 17 October 2023
Firefighter Role Officer of Menaker PT. Garuda Systrain Garuda Office dan Zoom
Class D Certification Interindo (PJK3) date 25 – 27 October 2023
Work Accident Internal PQM Consultant XL Axiata Tower Lantai 36, R. Semeru 1
P2K3 represents all employees who are members of XL Axiata with the following duties: [GRI 403-8] Investigations date 03 November 2023
1. Building an HSE conscious culture
Internal Audit Internal PQM Consultant XL Axiata Tower Lantai 36, R. Semeru 1
2. Provide XL Axiata safety performance reports every quarter to the Manpower Office date 10 November 2023
3. Socializing HSE to employees Chairman of P2K3 (Director & Chief Technology Officer) Region - Jabo
Basic Life Support Internal Mandiri in Health XL Axiata Tower Lantai 36, R Jayawijaya
(Member) Head Office (Member) Region-West (Member) Region - Central (Member) 1-2 date 11 December 2023
4. Implementing various HSE aspect trainings
5. Ensuring HSE programs and monitoring the effectiveness of their implementation
6. Develop risk control measures against HSE hazards in the work environment HSE TARGET
7. Organizing management reviews held once a year.
XL Axiata is continually enhancing the implementation of HSE to reach the goal of achieving Zero Work
Accident Fatalities.
IMPLEMENTATION OF P2K3 DUTIES IN 2023
During 2022, XL Axiata’s P2K3 has carried out its duties by organizing various activities including:
1. ISO 45001:2018 Certification of Occupational Safety and Health Management System
2. ISO 14001:2015 Certification of Environmental Management System
3. Socialization of HSE Culture in employees
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
EMPLOYMENT ASPECTS
EMPLOYMENT ASPECTS
XL Axiata enforces a Human Resources (HR) management XL Axiata’s recruitment process involves third- 3. Commitment is evaluated based on the
policy that is founded on the principles of equality and equal party recruitment companies, both domestic and candidate’s professional drive and career
international, as well as platforms such as LinkedIn, aspirations towards the intended position.
opportunity. The committed is devoted to providing equal Jobstreet, job fairs, and others. Throughout the 4. Agility refers to the candidate’s capability to
chances to all individuals, irrespective of their ethnicity, religion, process, XL Axiata takes into account several factors adapt to and navigate the challenges posed by
when evaluating candidates, including: rapid change (volatility), unforeseen issues and
race, social status, physical condition, or gender, to participate 1. Competence is evaluated based on the candidate’s events (uncertainty), organizational complexity
in employee recruitment and development programs, including ability, expertise, and knowledge relevant to (complexity), and unclear situations or conditions
the intended position. This includes functional (ambiguity), commonly known as VUCA.
offering remuneration and other benefits. [GRI 3-3] competencies related to the candidate’s job
responsibilities, as well as leadership and pivotal In 2023, XL Axiata recruited 166 new employees
duties obtained through their work experience. consisting of 112 male employees and 54 female
Functional and leadership competencies are employees. Data on employee recruitment results
The responsibility for managing employees at XL RECRUITMENT categorized into various levels corresponding to for the last 2 (two) years are presented in the table
Axiata rests with the Human Capital Committee (HC the different responsibilities of each position. below: [GRI 401-1]
Committee), which was established by the Board of XL Axiata has developed a talent management 2. Cultural alignment is assessed based on the
Directors on 12 July 2019. The committee carries out system to foster a highly competent work team. candidate’s personal values and how well they align
its responsibilities by adhering to Law No. 13 of 2003 This structured system is designed to identify, with XL Axiata’s values, which are further divided
on Manpower and its related regulations, which develop, motivate, retain, and place the most into values and management leadership models.
have been updated to include Law No. 11 of 2020 exceptional talent within the Company. The talent
concerning Job Creation. management system at XL Axiata begins with a EMPLOYEE RECRUITMENT
recruitment process aimed at acquiring the best DESCRIPTION 2023 2022
In 2023, the Human Capital Committee is in the candidates. XL Axiata ensures that the recruitment
MALE FEMALE MALE FEMALE
process of implementing a new work method process is conducted transparently and equitably,
Employees By Age
by digitalizing the Human Capital management with an emphasis on gender equality based on
system. One such measure is the introduction of the the required qualifications. The principle of equal <25 years old 2 5 2 6
Human Capital Super App (XLife), which acts as an work opportunities serves as the foundation for 25-30 years old 34 23 35 47
integrated touch point for employees. the Company’s approach to selecting the most
30-35 years old 39 17 34 45
suitable candidates to become part of XL Axiata’s
35-40 years old 20 4 17 21
XL Axiata oversees employee management workforce. [OJK F.18]
from recruitment to retirement while adhering to 40-45 years old 9 5 13 16
all relevant labour regulations in Indonesia. The 45-50 years old 7 - 1 1
company has a policy of managing employees in
>50 years old 1 - 2 2
compliance with these regulations.
Total 112 54 104 138
Based on Regions
XL AXIATA RECRUITMENT PROCESS Head Office 73 46 88 122
Region-West 4 - 1 1
Region-Jabo 7 3 9 9
Region-Central 10 1 4 4
Region-East 8 - 2 2
Kalimantan Area 6 3 - -
SOURCING & SELECTION ON BOARDING
SHORTLISTING The HRD department The Company Sulawesi Area 4 1 - -
PROCESS will conduct equips new
The user will prepare a selection of employees with Region-North - - - -
the requirements and applicants. company culture,
job description Total 112 54 104 138
vision and mission,
etc.
Meanwhile, the number of employees leaving in 2023 was 23 employees, consisting of 17 male employees and 6
01 02 03 female employees. This number decreased by 89.09% from previous year of 211 employees.
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
EMPLOYMENT ASPECTS EMPLOYMENT ASPECTS
EMPLOYEE TURNOVER
Employee Composition by Operational Area and Employment Status
The level of employee turnover serves as an indicator of the working conditions within a company. A work 2023 2022
OPERATIONAL AREA
environment that is comfortable, healthy, and safe typically experiences lower turnover rates. The Company PERMANENT CONTRACT TOTAL PERMANENT CONTRACT TOTAL
remains committed to providing a comfortable, healthy, and safe work environment in order to retain its top
Head Office 1,113 107 1,220 1,166 139 1,305
talent. In 2023, the employee turnover rate decreased to 11.2%, from 14.1% in 2022. The table below outlines the
employee turnover rates for 2023. [OJK F.21] Region-West 33 20 53 31 14 45
Region-Jabo 18 29 47 14 27 41
2023 2022
EMPLOYEE TURNOVER Region-Central 28 34 62 23 25 48
MALE FEMALE TOTAL MALE FEMALE TOTAL
Region-East 36 32 68 37 25 62
Incoming employees 112 54 166 104 34 138
(recruitment)* Kalimantan Area 5 20 25 - - -
Outgoing Employees Sulawesi Area 9 11 20 - - -
Natural retirement 119 49 168 42 26 68
Region-North 0 0 0 - - -
Passed Away 49 14 63 3 0 3
Total 1,242 253 1,495 1,271 230 1,501
Resigned** 2 0 2 52 28 90
Dismissed For Misconduct 45 29 74 7 5 12
Expired Contract 6 0 6 29 9 38
Employee Composition by Employment Status and Gender
Total 17 6 23 143 68 211
2023 2022
Head Office 119 49 168 1 0 0 DESCRIPTION
MALE FEMALE TOTAL MALE FEMALE TOTAL
Persentase 11.4% 10.9% 11.2% 13.5% 15.3% 14.1%
Permanent 843 399 1,242 875 396 1,271
**Reasons for Resigning
At Own Request 44 29 73 65 28 93 Contract 204 49 253 183 47 230
Not at Own Request 74 20 94 78 40 118 Temporary 0 0 0 0 0 0
Honorer 0 0 0 0 0 0
Grand Total 1,047 448 1,495 1,058 443 1,501
EMPLOYEE DEMOGRAPHICS [OJK C.3, GRI 2-7]
The Company currently has 1.495 employees, reflecting a decrease of 0.40% compared to the previous year’s
total of 1,501 employees. The demographic data of the Company’s workforce is categorized according to gender, Employee Composition by Job Title and Gender
age, business unit, education level, position level, and employment status, as shown below. 2023 2022
JOB LEVEL
MALE FEMALE TOTAL MALE FEMALE TOTAL
Employee Composition by Operational Area and Gender
President Director 0 1 1 0 1 1
2023 2022
OPERATIONAL AREA Management 4 1 5 4 1 5
MALE FEMALE TOTAL MALE FEMALE TOTAL
Chief 7 0 7 6 0 6
Head Office 812 408 1,220 883 422 1,305
Group Head 34 15 49 15 32 47
Region-West 45 8 53 39 6 45
Head 126 47 173 45 124 169
Region-Jabo 36 11 47 37 4 41
Staff/Individual Contributor 876 384 1,260 892 381 1,273
Region-Central 53 9 62 44 4 48
Region-East 62 6 68 55 7 62 Total 1,047 448 1,495 962 539 1,501
Kalimantan Area 21 4 25 - - -
Sulawesi Area 18 2 20 - - -
Region-North 0 0 0 - - -
Total 1,047 448 1,495 1,058 443 1,501
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
EMPLOYMENT ASPECTS EMPLOYMENT ASPECTS
Composition of Employees by Age and Gender EMPLOYEE DIVERSITY [GRI 405-1]
2023 2022
EMPLOYMENT STATUS The diversity of employees is shown based on the age and gender composition that can be seen from the
MALE FEMALE TOTAL MALE FEMALE TOTAL
level of the Board of Commissioners, Directors, to employees. The following is a table of the diversity of the
<25 years old 3 6 9 3 7 10 Company’s employees for the last 2 (two) years.
25-30 years old 87 59 146 99 60 159
PROPORTIONS 2023 2022
30-35 years old 232 112 344 222 117 339
Board of Commissioners and Board of Directors
35-40 years old 235 94 329 245 90 335
By Age
40-45 years old 256 87 343 268 85 353 <25 years old - -
45-50 years old 172 58 230 164 55 219 25-30 years old - -
>50 years old 62 32 94 57 29 86 30-35 years old - -
Total 1,047 448 1,495 1,058 443 1,501 35-40 years old - -
40-45 years old - -
45-50 years old 4 4
Composition of Employees by Education and Gender >50 years old 9 9
2023 2022 By Gender
EMPLOYMENT STATUS
MALE FEMALE TOTAL MALE FEMALE TOTAL Male 10 10
Female 3 3
S2/S3 59 29 88 96 34 130
Employees
S1 855 367 1,222 887 367 1,254
By Age
Diploma 133 52 185 75 42 117
<25 years old 8 10
High School Equivalent 0 0 0 - - - 25-30 years old 156 154
Total 1,047 448 1,495 1,058 443 1,501 30-35 years old 353 339
35-40 years old 343 336
40-45 years old 351 351
As of the end of 2023, the Company has non-employee workers in the form of interns. The number of interns 45-50 years old 231 217
in 2023 reached 346, as indicated in the table below: [GRI 2-8] >50 years old 109 88
By Gender
Interns
Male 1,047 1,058
2023 2022
INFORMATION Female 448 443
MALE FEMALE MALE FEMALE
Interns 167 179 167 179
Based on Internship Location
Head Office 159 160 144 114
Region-West 3 2 1 1
Region-Jabo 2 1 - 1
Region-Central - 4 1 3
Region-East 3 12 3 1
Kalimantan Area - - - -
Sulawesi Area - - - -
Region-North - - - -
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EMPLOYMENT ASPECTS EMPLOYMENT ASPECTS
REMUNERATION AND EMPLOYEE WELFARE [GRI 202-1, 405-2 ] XL Axiata also provides rewards given to support employee welfare in the form of:
› My Flexpro is the development of a one-fits-all employee non-cash program (i.e. Medical Plan Benefits,
The employee remuneration system is implemented competitively in accordance with the minimum wage level Let’s Learn Program, annual leave) that not only covers health benefit programs and educational purposes,
applicable in the operational area, as regulated by the Law on Manpower, Law No. 11 of 2020 concerning Job but also includes travel, health, additional leave purchases, and pension programs.
Creation, and Government Regulation No. 36 of 2021 Wage Policy. › Provision of tuition fees
› Opening up opportunities for a variety of other individual development programs
The provision of minimum wage is directed to the achievement of decent living needs for employees by taking › Travel for Employees as an appreciation of performance and achievement of targets
into account the price of basic necessities, inflation rate, standard of living, and other variables in accordance › Token Appreciation is a non-cash appreciation given to employees who have actively contributed to the
with the company’s operational area. XL Axiata does not distinguish between the provision of minimum wages company’s strategic initiatives programs
to men and women, this is in accordance with the spirit of ILO Convention No: 100/1951 on Equal Remuneration
for Men and Women Workers for Work of Equal Value. [OJK F.20]
MATERNITY LEAVE [GRI 401-3]
In addition to providing remuneration, the Company also provides facilities and benefits for employees whose
type and amount are adjusted to the employee’s position level. The following are the facilities and benefits XL Axiata grants its employees annual leave and special leave in accordance with regulations to enable them
provided to XL Axiata employees: [GRI 401-2] to spend quality time with their families. Female employees are entitled to three months of maternity leave
without any adverse impact on their job rights or positions. Additionally, fathers are granted two days of leave
2023
when their wives give birth as a means of supporting families in preparing for the birth process effectively.
REMUNERATION/FACILITY TYPE
NON-PERMANENT Throughout 2023, a total of 84 XL Axiata employees applied for maternity and paternity leave, consisting of
PERMANENT EMPLOYEES
EMPLOYEES
25 female employees and 59 male employees. Of these, 77 employees confirmed that they returned to work
Basic Salary
N N for the Company after their leave period had ended, as outlined in the table below.
Long-term incentives in the form of cash or stocks
N N
Allowances 2023 2022
DESCRIPTION
Holiday Allowance MALE FEMALE MALE FEMALE
N N
Income Tax Allowance Number of employees eligible for maternity leave 917 296 - 290
N N 59 25 50 31
Number of employees taking maternity leave
Leave allowance
N N Number of employees returning to work 53 24 42 28
Transportation allowance
N N Total number of employees returning to work after maternity leave 53 24 42 27
ends, who are still employed 12 months after returning to work
Communication allowance
N N The rate of employees taking maternity leave who return to work 53 24 42 27
Education allowance and can be maintained
N N
Leave
Annual Leave
N N
Maternity Leave
N N
Menstrual Leave
N N
Leave of Worship
N N
Progressive Leave
N N
Others
Healthcare
N N
Life insurance
N N
Description:
v : provided x : not provided
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
EMPLOYMENT ASPECTS EMPLOYMENT ASPECTS
CHILD LABOUR AND FORCED Company’s most vital asset, play a significant role in TRAINING PROGRAM [OJK F.22, GRI 404-2]
LABOUR [OJK F.19, GRI 408-1, 409-1] maintaining job stability and enhancing performance.
This is particularly crucial in the current era where In 2023, the number of employees who took part in the training was 1,502 employees with an average training
businesses must swiftly adapt to evolving conditions. hour of 39.38 hours per employee. The training program are consisted of the following:
Child Labour and Forced Labour In carrying out Hence, the Company requires employees who
the Company’s operations, XL Axiata has a clear can promptly adapt to all changes by prioritizing
policy regarding the minimum age of employees comprehensive employee development. THE KEY TRAINING PROGRAM PROVIDED TO EMPLOYEES WITHIN FY2023:
and employee working hours. The policy was
taken as a concrete form of the Company’s For 2023 our development and training focus on 10
support for the elimination of child labour and key Capabilities that support the XL Strategy. The
forced labour. To this end, in accordance with the key capabilities are as follows:
Company Regulations, XL Axiata has regulated the 1. Convergence mindset and understanding Training Key Capabilities
requirements for recruitment, including the final 2. Partnership, Collaboration, Creativity
education which indicates that each candidate 3. Agility › 5G
belongs to the adult category, while the agreed 4. Change Leadership (Transformation leader) › Advance Analytic, AI/ML
working hours are 8 (eight) hours 1 (one) day and 5. Customer Experience (CX) › Agile Ways of Working
40 (forty) hours 1 (one) week for 5 (five) working 6. Advance Analytic, AI/ML › Blockchain
days in 1 (one) week, in accordance with article 7. Digital Savvy › Change Leadership
77 of Law No. 13 of 2003 concerning Manpower. 8. Cloud Technology › Cloud Technology
As for employees who for some reason work 9. 5G › Convergence (Business, channel, IT, Network)
beyond working hours, they will get overtime pay 10. Enterprise Business › CX & EX
in accordance with the applicable provisions at › Digital Experience
XL Axiata. The clear policy on employee age and COMPETENCY DEVELOPMENT › Enterprise Business
working hours as mentioned above, in addition to COSTS › Growth Hacking
being an implementation of labour laws and internal › Non Key Capabilities
Company regulations, is also in line with Law of Every year the Company provides a budget which › Partnership
the Republic of Indonesia No. 20 of 1999 on the amount is determined based on needs while taking › Unified Distribution & Omnichannel
Ratification of ILO Convention No. 138 Concerning into account the Company’s financial capabilities.
Minimum Age for Admission to Employment, and In 2023, the Company incurred training and
Law of the Republic of Indonesia No. 1 of 2000 development program costs of Rp8,000,000,000.
on the Ratification of the ILO Convention No. 182 The cost of realizing this development increased
Concerning The Prohibition and Immediate Action by 4.03% from 2022 which amounted to
for The Elimination of The Worst Forms of Child Rp7,690,000,000. The increase in the realization of The following is a table of employee training programs in 2023. [GRI 404-1]
Labour. Meanwhile, the implementation of working training costs is due to:
hours with clear time limits, to avoid the occurrence 1. Change of training method from previously online
NUMBER OF EMPLOYEES RECEIVING TRAINING
of forced labour is in line with Law of the Republic to offline (refreshment) AVERAGE TRAINING
TRAINING (A) HOURS(B)
DESCRIPTION HOURS EACH EMPLOYEE
of Indonesia No. 19 of 1999 on the Ratification of 2. Expanding training, related to digitization and
(C = B/A)
ILO Convention No. 105 Concerning the Abolition convergence M F TOTAL
of Forced Labour. The Company’s compliance with 3. Supporting training activities in the region 2023
regulations on the prohibition of child labour and Examples: internalization of CX in Palembang and Overall 1,047 448 1,495 59,156.04 39.38
forced labour resulted in no incidents or findings Surabaya branch offices, training convergence in
2022
of cases of child labour and forced labour in the Kalimantan).
Company during the reporting year. Overall 1,058 443 1,501 94,441.76174 63.3
DESCRIPTION UNIT 2023 2022
EMPLOYEE COMPETENCY Training Fee Rp 8,314,806,611 7,690,000,000
DEVELOPMENT [GRI 3-3]
The role of Human Resources is integral to the
Company’s business continuity. Employees, as the
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LOCAL COMMUNITY ASPECTS
EMPLOYMENT ASPECTS
EMPLOYEE PERFORMANCE approach guarantees that the Company’s KPIs are The Company manages sustainable community development
ASSESSMENT [GRI 404-3] aligned with individual employees’ goals. Employee
programs through its CSR programs. This commitment is a reflection
individual KPI assessments are conducted twice a
The performance assessment process of XL Axiata year or every semester, taking into consideration the of the Company’s awareness as a business entity that has attention
employees is carried out objectively, transparently, mid-year performance review aspects. This ensures to sustainable development. The Company believes that business
and minimizes bias to prevent the emergence of that management can intervene if performance
unfair treatment that causes discomfort and loss of issues arise at the end of the year or if results deviate performance must be in line with a positive contribution to the
trust in the workplace as well as ineffective individual from expectations. development of the country. [GRI 3-3]
development that harms both parties.
In 2023, the number of employees who received
The employee performance assessment process year-end performance assessments was 1,478
is based on the Company’s Key Performance employees, consisting of 1,031 male employees and
Indicators (KPIs), which are then aligned with CEO 447 female employees. Here is the performance XL Axiata’s CSR strategies and programs strive to provide practical solutions for the community to meet their
KPIs and KPIs per Directorate, and followed by the assessment of XL Axiata employees in 2023. needs. As such, XL Axiata conducts an assessment of the impact of operational activities on local communities.
establishment of individual employee KPIs. This The following are the results of the assessment conducted by XL Axiata.
Impact of Operational Activities on Local Communities [OJK F.23, GRI 413-1, 413-2]
ASSESSMENT RESULTS AND RELEVANCE OF OPERATIONAL
NUMBER OF EMPLOYEES ASSESSED IMPACT MITIGATION CSR PROGRAM
CAREER DEVELOPMENT AREA
EMPLOYEE LEVEL
MUTATION/ Spread The Quota Donation Movement In the midst of the Covid-19 pandemic, Gerakan Donasi
M F TOTAL PROMOTION DEMOSI throughout (GDK) is a program initiated by XL XL Axiata fully supports the policy of the Kuota (GDK) /
ROTATION
Indonesia Axiata to mobilize the participation Government of the Republic of Indonesia Quota Donation
2023 of customers and the public in through the Ministry of Education and Movement
Chief 7 - 7 - - - general to voluntarily donate their Culture of the Republic of Indonesia
quota, which is then distributed to regarding the implementation of internet
Group Head 34 15 49 1 7 - improve the quality of education data quota assistance policies for students
in schools in various corners of and educators at the PAUD, primary and
Head 125 45 170 4 15 -
Indonesia secondary levels, students and lecturers,
Staff/Individual 865 387 1,252 11 64 - in supporting students and lecturers, in
Contributor supporting the implementation of distance
learning during the COVID-19 pandemic.
Total 1,031 447 1,478 16 87 -
Java Island and XL Axiata is committed to continue XL Axiata through the XL Axiata Peduli XL Axiata Peduli
Medan developing program for people program seeks to improve the digital Disabilitas
with disabilities, even bigger than competence of people with disabilities. For
EMPLOYEE ENGAGEMENT SURVEY what is currently happening. The this reason, digital literacy training for the
company wants more sectors to disability community was held simultaneously
provide opportunities for people in Temanggung and Yogyakarta in early
XL Axiata conducts regular employee engagement surveys to evaluate the effectiveness of its human resource with disabilities to develop their June 2023. The training was attended by
management practices. The 2023 employee engagement survey uses different platforms and methods than potential despite their limitations. a total of around 60 participants from
the previous year. The engagement results were very good, with a score of 83% (relatively higher compared Temanggung, Magelang and Yogyakarta.
to the Company’s benchmark of similar types in Asia in 2023).
XL Axiata has provided internship
opportunities to people with disabilities.
There are 5 disabled apprentices currently
working at XL Axiata's representative office
in Medan. They are people with hearing,
speech, visual and physical disabilities.
Working since 8 May 2023 and planned until
8 August 2023, they get tasks that are not
physically related.
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
LOCAL COMMUNITY ASPECTS LOCAL COMMUNITY ASPECTS
OPERATIONAL SUSTAINABLE
IMPACT MITIGATION CSR PROGRAM TYPES OF REALIZATION REALIZATION
AREA EVENT DESCRIPTION DEVELOPMENT ACHIEVED
ACTIVITIES 2023 2022
Java Island Empowerment of women SME and Training programs on Digitalization, and Pesantren Digital GOALS
creating new entrepreneurs among utilizing IoT (on Waste Management) for SISTERNET a program to support Good practices for 6,334,464,371 4,794,701,172
Islamic boarding Schools' students Economic Empowerment of Islamic Boarding women empowerment women empowerment
Schools through technology programs with
by providing digital various events and
Spread Supporting activities to reduce XL Future Leaders – SINERGI program, XL Axiata Peduli - ecosystem for women collaboration with
throughout the impact of climate change and launch ‘Preserving Mangroves in Realizing XL Future Leaders to share and inspire in community, banking
Indonesia supports underwater life (SDG Blue Carbon’ event. It is a sustainable pilot order to live in a more partners, universities,
#14 Life Below Water), as well as - project where university students plant meaningful life government and
preventing seawater intrusion. mangrove trees in East Java, with a total of private sectors and the
300+ new trees (in first event). This activity launch of Sisternet new
involved 250+ participants. It is hoped that features such as Sister
1 mangrove tree can grow to a radius of Point, Competition,
5-10 square meters, so this activity has the Sister Code Referral,
potential to create mangrove land cover of Writing, Tier&Mission
1500 m2 to 3000 m2. and many more
Spread Impact for Sisternet Beneficiaries Modal Pintar Competition: Sisternet XLFL Student soft skills Program beneficiaries 7,346,940,234 3,088,605,849
throughout (based on survey and interview) : Indonesian Women MSME incubation and leadership of 447,755 people in
Indonesia > Increase 13% Business Revenue program that will take part in the kick- development programs 2023 (accumulatively)
> 75% Widen Digital Marketing off event, test, and 4 incubation classes. to produce excellent
> Increase 30% of Productivity Final presentation determine 8 winners human resources
who will get capital prizes worth a total
of Rp200.000.000. The mentor classes PESANTREN Training programs Program beneficiaries 1,627,848,000 30,834,876
provided are Product & Market Segment DIGITAL around digitalization of 3,0003 santri
Innovation Class; Business Roadmap Class; are aimed at Santri & and santriwati
Financial Class; and Digital Marketing Class Santriwati (accumulatively)
GERAKAN The quota donation Program beneficiaries 20,160,000 75,000,000
DONASI program is distributed of 5,000 people
KUOTA to improve the quality (accumulatively)
The findings from the impact assessment serve as a basis for the Company to devise its CSR programs. For of education in schools
2023, XL Axiata has developed six primary CSR initiatives, which are: in various corners of
Indonesia.
1. Sisternet
2. XL Axiata Future Leaders LAUT Application that Program beneficiaries 803,136,000 880,220,623
NUSANTARA synergizes with the reach more than
3. Quota Donation Movement Marine Research 124.000 fishermen in
4. Pesantren Digital and Observation 2023 (accumulatively)
5. Laut Nusantara Institute (Ministry of
6. XL Axiata Baik Marine Affairs and
Fisheries) and XL
Axiata. The presence
of this application is
BUDGET REALIZATION intended as a driver
of fishermen’s cultural
During 2023, actual costs until the end of 2023 reached Rp20.73 billion. The following is a table of CSR transformation.
program budget realization for 2023. [OJK F.25]
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
LOCAL COMMUNITY ASPECTS LOCAL COMMUNITY ASPECTS
TYPES OF
SUSTAINABLE
REALIZATION REALIZATION
CSR PROGRAMS 2023
EVENT DESCRIPTION DEVELOPMENT ACHIEVED
ACTIVITIES 2023 2022
GOALS
CSR programs carried out by the Company in 2023 for the development of local communities,
XL AXIATA XL Axiata employees Program beneficiaries 148,164,080 119,127,020 were as follows:
BAIK and partners help of 507 people in 2023
employees’ families
and surrounding
communities XL FUTURE LEADERS (XLFL)
XL AXIATA Emergency response Assistance and 4,454,260,257
PEDULI assistance programs donation for disaster XL Axiata strives to producing exceptional › XLFL Provides Training to Andalas
and other social aid for human resources (HR) capable of advancing University Graduates
123,814 beneficiaries.
Indonesia forward. The Company prioritizes The XL Axiata Future Leaders (XLFL)
the development of students’ soft skills and program offers training to Andalas Padang
leadership abilities, and collaborates with various University (UNAND) graduates, primarily
educational institutions to enhance these efforts. focused on preparing them with the essential
XL Axiata’s CSR performance for three consecutive years is as follows: skills needed to enter the workforce after
The XLFL program is designed to equip graduation. Around 5,400 students from
Indonesia’s youth with the necessary skills to various faculties and departments attended
DESCRIPTION UNIT 2023 2022 2021
mitigate future challenges, including effective the XLFL and UNAND collaboration event
Total CSR Funds Disbursed Rp-Billion 20.73 10.41 18.98 communication, adaptability, and creative held at the Andalas Padang Convention Hall,
problem-solving. Entering a decade, the XLFL with a total of 5 events throughout 2023.
program has produced 1,310 alumni, many of
whom have entered the professional world and The program offered includes workshops on
pursued various career paths. crafting resumes and tips for facing interviews,
particularly beneficial for graduating students
From October to December 2023, a total of in search of employment opportunities. Such
190 students benefited from XLFL Batch 10 provisions equip students with the necessary
Regular e-Workshop programs, as well as skills to apply for various job positions.
other workshop activities catered to non-XLFL
scholarship recipients. These initiatives included › XLFL Holds National Conference Meeting
elearn.id Workshops, Soft Skills & Leadership 2023
classes conducted by XLFL and UGM, and other This year’s XLFL held an offline National
related activities. Overall, XL Axiata Future Deliberation event for XLFL Batch 10
Leaders successfully developed a total of 1.500 participants. The event, which was held
young leaders in 2023. in Jakarta on 9-10 December 2023, was
filled with a series of events in the form of
During the Covid-19 pandemic, the Regular an exhibition of AIoT solutions by XLFL
Workshop was held online using Zoom for participants, war games, and graduation of 90
XLFL Batch 10 participants. There are a total awardee Batch 10 and closing ceremony for
of 8 classes for this Batch. This workshop class XL Axiata Future Leaders program. The event
represents various cities including Jakarta, was attended by XL Axiata management
Bandung, Surabaya, Yogyakarta and Medan. and representatives from the Ministry of
Topics include leadership, communication, Education and Culture also attended by Mr.
entrepreneurship, and others. Dino Patti Jalal as talkshow spokesperson.
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
LOCAL COMMUNITY ASPECTS LOCAL COMMUNITY ASPECTS
SISTERNET
to educate female MSME players to develop a › IG Live “It’s Okay Not To Be Okay, Sis!”
comprehensive branding strategy to increase with Offie Dwi Natalie, M.Psi, Psychologist
product sales. and Puteri Indonesia Jambi 2019
Since its launch on 23 April 2015, Sisternet has Natasia Mareti, founder @myfashionistas Digital Activation on Social Media that
now helped more than 500,000 women and @yorrieatery 1st Champion of Smart › IG Live Special International Women’s presents speakers to educate women to be
more than 3,000 women MSMEs. In order for Capital Competition 2021 Day, Let’s Dare to Speak Up & Share on able to grow into mentally healthy women
Sisternet to continue to improve and expand - Financial Class: Financial Management Social Media with Puty Nurul, Content by being able to control negative emotions
the value of benefits for Indonesian women, Strategies for a Brilliant Business in the Creator Parenting within themselves into positive energy.
Sisternet works closely with various women’s Digital Era with Roswitha Jassin MBA, The first Digital Activation on Social Media
communities and organizations, as well as C.F.P.QLP, financial planner, financial that presents speakers to educate women not › Webinar Pintar May 2023 “Becoming a
with many social activists in various regions. In educator, womenpreneur to feel shy about sharing on social media, not Guilt-Free Parent While Doing Business”
addition, Sisternet also actively collaborates with - Digital Marketing Class: Optimizing Digital to worry about oversharing or overthinking. with Sheyla Taradia Habib, Founder @
a number of government agencies such as the Marketing for Viral Business in 2023 with beeme.official
Ministry of PPPA, Ministry of Communication and Sylvia Surya, CEO of Kopi Soe & Co- › International Women’s Day, Accelerating The fourth webinar in 2023 which aims to
Information, Ministry of Transportation, Ministry founder of Menantea Group Indonesian Women’s Digital Equality educate women who are already mothers and
of Villages, Development of Disadvantaged An event organized for internal employees of have businesses at home not to feel guilty if
Regions and Transmigration, Ministry of Health, › Instagram Quiz January 2023 PT XL Axiata in the framework of International they are faced with business or family priorities.
G20 and W20 Indonesia. One of the digital activations on social media Women’s Day which held a talk show by
for sisternet members by holding a social presenting 3 inspirational speakers, namely: › The Founder Fest Sisternet x USS Feed
Sisternet is a digital-based women’s media quiz in the framework of the beginning - Yessie D. Yosetya, Director & Chief Digital One of the big events that brought thousands
empowerment program that aims to increase the of 2023 Transformation & Enterprise Business of offline audiences, where Sisternet
capacity of Indonesian women, both for women Officer and Chair of G20 Empower became one of the supports through Mrs.
business owners or women who focus on careers › Webinar Pintar January 2023, “Abundant Indonesia Yessie D. Yosetya as director & chief digital
and education by providing a variety of smart Business Turnover with Digital Marketing - Willy Salean, HR Director of PT Unilever, Tbk. transformation and enterprise business
webinars, activities, articles and application Techniques” with Dr. Dwi Purnomo, S.T.P., - Coach Lika Satvarini, Chief Executive officer, PT XL Axiata, Tbk, who became one
features that can be accessed for free. M.T., Founder of The Local Enablers Officer of Lively Trainning Academy, of the speakers in the talk show session to
The first webinar class in 2023 which Certified Master Trainer, Career Coach. voice Sisternet.
The following activities and events were held aims to educate female MSME players to
throughout 2023: increase turnover by applying the right › Webinar Pintar March 2023, Strategies to › Instagram Quiz May 2023
digital marketing techniques on social media Get Investors to Fund Your More Advanced One of the digital activations on social media
› Kompetisi Modal Pintar Sistermet 2023 in accordance with the target market and Business with Lailatul Himmi, Founder of for sisternet members by holding a social
Indonesian Women MSME incubation products sold. Himni Academic Institute Foundation @ media quiz in order to enter the month of May
program that will take part in the kick-off haischool_ @haischool.kids
event, test and 4 incubation classes. After the › February 2023 Photo Competition “Sister The third webinar class in 2023 which aims › Webinar Pintar May 2023 “Increase Your
semifinal process, 26 finalists proceeded to Bercerita” to educate women MSMEs who are ready to Business Turnover Only With Reels” with
an individual advisory session with Ms. Yasmin In order to welcome International Women’s escalate their business level by strategizing Minni Gunawan, S.E., DIY MSME mentor
Wirjawan as independent commissioner of Day, Sisternet invites Indonesian women to to attract investors’ attention and interest for and photographer practitioner
PT, XL. Axiata, Tbk and the final presentation take part in a photo competition through business funding. The fifth webinar in 2023 that aims to educate
to determine 8 winners who will get capital the sisternet application that tells personal female MSME players to start escalating
prizes worth a total of Rp200,000,000. The inspirational stories that want to be shared to › Instagram Quiz March 2023 brands on social media and portfolios with
4 mentor classes provided are: inspire other women. One of the digital activations on social media attractive and appropriate visual images to
- Product & Market Segment Innovation for sisternet members by holding a social attract attention and interest from customers
Class: Creative Product Innovation in Digital › Webinar Pintar February 2023 media quiz in order to celebrate fasting. and investors.
Ecosystem for Hot-Selling Business with “techniques for Designing a Unique and
Sarita Sutedja, Co-founder of Foodizz id Creative Product Branding Strategy with › Instagram Quiz April 2023 › Instagram Quiz May 2023
- Business Roadmap Class: Strategy to Syammas Phinastika Syarbini, Content One of the digital activations on social media One of the digital activations on social media
Determine Goals for Digital Transformation Creator for sisternet members by holding a social for sisternet members by holding a social
Roadmap Business in 2023 with Yessie The second webinar class in 2023 which aims media quiz in order to celebrate Ramadan media quiz in order to introduce the new UI/
UX of the sisternet application.
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
LOCAL COMMUNITY ASPECTS LOCAL COMMUNITY ASPECTS
› Sisternet Cooking Class, “Mabar With Sis › Live IG “Mom and Her Inner Child” with › Instagram Quiz September 2023 › Realizing Opportunities for 1 Million
Ade” Gluten Free Chocolate Mille Feuille Melisa Kusnadi, Momfluencer One of the digital activations on social media Indonesian Women
Cake Digital Activation on Social Media that for sisternet members by holding a second The first phase of launching new features of
One of sisternet’s offline activations that presents speakers to educate women on how social media quiz in September in order the sisternet application with the Ibu Hebat
invited 20 lucky sisternet members to join a to nurture children who please their mother’s to communicate the new features of the community. The new features launched are:
free cooking class with one of Sisternet’s Big inner child in commemoration of National Sisternet application. • A new user friendly look
Sisters. Children’s Day. • Sister Menulis: a blogging tool that contains
› Instagram Quiz October 2023 inspirational stories by Indonesian women.
› Instagram Quiz June 2023 › Instagram Quiz July 2023 National One of the digital activations on social media • Referral code: a member get member
One of the digital activations on social media Children’s Day for sisternet members by holding the first code to invite friends or closest people to
for sisternet members by holding a social One of the digital activations on social social media quiz in October. become part of Sisternet.
media quiz. media for sisternet members by holding • Poin Sister: collecting points to get various
the fourth social media quiz in July and in › Instagram Quiz October 2023 rewards from Sisternet. Rewards can be
› Instagram Quiz July 2023 commemoration of National Children’s Day. One of the digital activations on social media redeemed in January 2024.
One of the digital activations on social media for sisternet members by holding a second • Competition: this feature presents a variety
for sisternet members by holding the first › Instagram Quiz July 2023 social media quiz in October. of competitions with prizes of millions of
social media quiz in July. One of the digital activations on social media Rupiah.
for sisternet members by holding the fifth › Effectiveness of Capital Utilization for • Tier & Mission to Daily Checkin, a loyalty
› Auto Product Webinar Class with Free social media quiz in July Sisternet x XL Axiata Peduli Women program with various benefits.
Photo Edit Tricks with Astrid Febrina MSMEs • Agenda Berbagi is a series of online and
Rizal › Instagram Quiz August 2023 Sisternet and XL Axiata care collaboration offline classes.
The sixth webinar in 2023 which aims One of the digital activations on social media program that provides training for 27 women
to educate women MSMEs to be able to for sisternet members by holding the first MSMEs in Malang City for 4 months in the › Health Anniversary Ibu Hebat x Sisternet
maximize portfolios and product photos social media quiz in August. period 2023-2024. In addition to the training One of the offline event activations in
using free photo editing applications to program, online assistance and mentoring is collaboration with the Ibu Hebat community
maximize product and store branding. › Reels Empowering Local Competition also provided throughout November 2023 which presents 200 female participants
One of the social media activations for women - February 2024 in collaboration with the to exercise pound fit together at XL Axiata
› Sisternet at XL Axiata Technology days who have their own business or business can Benih Baik Foundation and the Bloggercrony Tower.
2023 tell their excitement or inspirational stories community, BCC Bloggerpreneur, ReselleRun,
One of the go to market activities for with the reels feature on Instagram. Mom Digipreneur and Amangtiwi Malang City. › IG Live “New Year, New Opportunity:
Sisternet Fostered MSMEs where slots are Talking about Business Trends 2024” with
provided for 2 Sisternet MSMEs to open a › Indonesia Start Up Ecocystem Summit › Sisternet Goes To Campus Pontianak Yessie Natashia
booth to sell their products for free in 2 days 2023, KemenkopUMKM x Sisternet One of Sisternet’s biggest offline events Digital Activation on Social Media that
at the big technology days event organized One of Sisternet’s collaborative activations which brought together 2,800 female presents speakers to educate women to get
by XL Axiata offline. with KemenkopUMKM which provides access students in Pontianak with an exciting talk ready for business opportunities in 2024.
to go to market for Sisternet-fostered MSMEs show and seminar on the issue of bullying in
› Instagram Quiz July 2023 in Solo for 1 full day for free. collaboration with UPT Bahasa Tanjungpura › Webinar Pintar and Live Cooking Healthy
One of the digital activations on social media University Pontianak which presented 20 local Cuisine Creation with 30 Thousand Capital
for sisternet members by holding the second › Instagram Quiz August 2023 female MSMEs in Pontianak. The seventh webinar in 2023 which aims to
social media quiz in July. One of the digital activations on social media educate women to start a healthy life with
for sisternet members by holding a second › Instagram Quiz December 2023 healthy dishes that are pocket-friendly and
› Instagram Quiz July 2023 social media quiz in August. One of the digital activations on social media affordable. This webinar collaborated with
One of the digital activations on social media for sisternet members by holding the first the Ibu Hebat community which brought 200
for sisternet members by holding a third › Instagram Quiz September 2023 social media quiz in December 2023. women to the webinar.
social media quiz in July. One of the digital activations on social media
for sisternet members by holding the first
social media quiz in September.
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SUSTAINABLE PERFORMANCE - SOCIAL SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
LOCAL COMMUNITY ASPECTS LOCAL COMMUNITY ASPECTS
XL AXIATA BAIK
QUOTA DONATION LAUT
PESANTREN DIGITAL
MOVEMENT (GDK) NUSANTARA
XL Axiata is committed to continuously enlarging c. XL Axiata Baik was conducted at Saung
its contribution to society through useful and Angklung Udjo, Bandung, West Java, June
Quota Donation Movement Pesantren Digital is Laut Nusantara is an innovative sustainable programs, one of which is through 2023, distributing a number of donations to
(GDK) is a program initiated one of XL Axiata’s technology for catching fish social sharing actions that have been carried out the Kurnia Asih Children’s Orphanage. Not only
by XL Axiata to encourage commitments to support in the form of an Android- for years through company programs. in the form of financial donations to support
the participation of the government’s program based application that works the needs of the orphanage, this program also
customers and the public in the equal distribution in collaboration with the Marine XL Axiata Baik is a program launched by the held literacy on the importance of reading from
in general to voluntarily and improvement of digital Research and Observation Company since February 2021 and carried an early age, to education on the variety of
donate their quota, which is literacy towards the Society Center (Ministry of Marine Affairs out independently by employees and with the Sundanese culture to the orphanage children
then distributed to improve 5.0 era, especially in informal and Fisheries) and XL Axiata. contribution of the company, which does not who attended. In addition, there was also an
the quality of education in educational institutions The aim of this application is to only focus on the work area but can contribute introduction to literacy and education on
schools in various corners such as pesantren (boarding drive a cultural transformation more to the country. Management also wants to Sundanese cultural diversity.
of Indonesia. schools). The training is among fishermen, from simply create a culture of employees to care about the d. XL Axiata Baik Cianjur, August 2023, XL Axiata
intended for male and “searching for fish” to “catching surrounding environment and hopes that this employees distributed assistance in the form of
In the midst of the female students (Santri & fish,” through the utilization of program can inspire and create domino effects basic necessities for the Pangeran Hidayatullah
Covid-19 pandemic, XL Santriwati) according to the information technology. With for other good things that are beneficial, both social welfare institution, assistance in
Axiata fully supports the required skills, which in this this single application, fishermen internally and externally. optimizing learning facilities, renovation
policies of the Government case is training on Youtube can plan their fishing activities assistance for Rumah Tahfidz Baitul Qur’an
of Indonesia through the Principal, Content Planning, more efficiently, independently The four pillars of activities carried by XL Axiata Al Karim, to basic food assistance for the
Ministry of Education and Content Execution, Content identify the nearest fishing Baik are: elderly and compensation for orphans around
Culture of the Republic of Editing, Content Review, locations, estimate fuel 1) Donate cash or non-cash Lampegan Station.
Indonesia regarding the Optimization of YouTube requirements, anticipate selling 2) Healing, entertaining activities e. XL Axiata Baik Citorek, September 2023, XL
implementation of internet Channel and YouTube On prices, and consider weather 3) Sharing, sharing knowledge based on Axiata’s Chief Human Capital Officer, Hira Kurnia
data quota assistance Air, introduction to Website and sea conditions while employee expertise or hobbies led dozens of XL Axiata employees who were
policies for students and and Website Building. working at sea. 4) Environment, activities to clean the members of the Bikers of XL Axiata and MTXL
educators at the PAUD, This training program surrounding environment including places of to distribute cash assistance to the Zaenatul
elementary and secondary is in collaboration with Since its launch in 2018, the worship Muta’alimin Islamic Boarding School.
levels, students and Benihbaik.com, ngalup.co, Laut Nusantara application has f. XL Axiata Baik Tangerang, Banten, November
lecturers, in supporting and also TV9. Additionally, been downloaded more than Until 2023, XL Axiata Baik has implemented the 2023, XL Axiata employees conducted teaching
the implementation of the Digital Pesantren 62,000 times with 57,213 active following programs: activities at SMK Jaya Buana in addition to
distance learning during activities also include the users, and has been socialized providing cash, wifi, learning devices and free
the COVID-19 pandemic. utilization of IoT for the in more than 500 fishing villages a. XL Axiata Baik in Luwuk, February 2023. XL data packages for a year.
economic empowerment of throughout Indonesia. Axiata also implemented the XL Axiata Baik g. XL Axiata Baik, December 2023, XL Axiata’s
Throughout 2023, the pesantren. An example is the program at SMK Negeri 1 Luwuk and Yayasan Chief Human Capital Officer, Hira Kurnia led
GDK program focused on cultivation of Maggots for Throughout 2023, Laut Pesantren Alkhairaat. On this occasion, dozens of XL Axiata employees who are
donating routers and free organic waste management Nusantara focused on the employees taught to SMK Negeri 1 Luwuk members of the Bikers of XL Axiata and MTXL
data, benefiting more than in several pesantren. In development of new features which was carried out since February 2023 to hold a series of activities in the form of
1,900 individuals, with an 2023, Digital Pesantren has and cooperation opportunities. and monitored for 1 month until March 2023. donating supporting facilities for teaching and
average monthly donated benefited more than 2,600 In addition, socialisation efforts The materials given to students at SMKN 1 learning activities at SLB C Yayasan Karya
data quota of more than male and female students in were carried out in Wakatobi, include healthy internet, content writers for Bakti, to teaching activities at SLB C Nusantara
52,000GB. Indonesia. Natuna, Suak Gual (Belitung), blogs and how to make interesting photos. Kita, Garut. In addition, the group of XL Axiata
and Bali, benefiting more than b. XL Axiata Baik in Kalimantan, April 2023, employees also provided compensation for
124,000 individuals since the Teaching activities, providing cash and routers the homeless community and the poor around
beginning of its operation. were carried out at Haruniyah Pontianak High the Raudhatul Faizin Mosque, Jonggol District,
School. Bogor Regency.
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PRODUCT AND CUSTOMER RESPONSIBILITIES SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
PRODUCT AND
CUSTOMER
RESPONSIBILITIES
XL Axiata believes that quality
products and services not only
provide more added value to
customers, but also able to increase
competitiveness, which enables
the Company to outperform our
competitors.”
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PRODUCT AND CUSTOMER RESPONSIBILITIES SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
PRODUCT AND CUSTOMER
PRODUCT AND CUSTOMER RESPONSIBILITIES
RESPONSIBILITIES
XL AXIATA’S COMMITMENT TO PRODUCT INNOVATION [OJK F.26] IMPACT OF PRODUCTS/ SERVICES Moreover, XL Axiata ensures adherence to regulations
CONSUMERS [OJK F.28] governing customer data privacy. The Company has
XL Axiata holds the belief that excellent quality adopted ISO 27001 for the Information Security
XL Axiata considers consumers to be its stakeholders, products and services not only offer added value XL Axiata conducts an assessment of the potential Management System (ISMS) and has formulated a
and recognizes their influence on the Company’s to customers but also serve as a means to elevate impact of its products and services prior to their strategy to ensure customer satisfaction through
business contiwnuity in the future. This significant competitiveness and gain an advantage over other public release. This impact assessment is performed the following approaches:
role of consumers drives XL Axiata to make utmost industry players. by the IT team to ensure quality control.
efforts in providing the best products and services. 1. Provide products that are safe and meet
As an effort to develop products and product quality, In assessing the impact of products/services, XL applicable standards and regulations, including
XL Axiata is committed to delivering excellent XL Axiata undertakes the following steps: Axiata also pays attention to the safety of products compliance with ICNIRP (International
service by treating all consumers equally, without › Evaluation with NPS and services provided to consumers by making the Commission on Non-Ionizing Radio Protection)
any discrimination based on ethnicity, religion, race, › Brainstorming to get new product ideas and following efforts: rules
gender, skin colour, political views, and so forth. innovations • Design and build products tailored to market 2. Establish intensive relationships through
Treating consumers with equality is a way for the › Benchmarking with local and foreign operators needs marketing communications and direct service
Company to comply with the Consumer Protection and similar businesses • Testing “quality assurance” of products and media with customers.
Law. [OJK F.17] › Keep up with technological developments and features before being sold to the market 3. Provide clear product information and guarantee
build products tailored to new technologies and • Build a customer journey supported by SOPs, consumer protection of customer data privacy
Moreover, to offer high-quality products and market needs policies and systems that support the security 4. Provide understanding to potential customers
services, XL Axiata consistently strives to develop › Conducting market research with the Market of customer data such as registration, activation, and customers about matters related to the
products and services that align with the changing Intelligence team to be able to find out updates purchase, payment to deactivation. product.
market trends and requirements by: and trends in the telco world in the community 5. Realizing investment in the development of main
› Benchmarking products, promos, prices, › Discuss internally with the IT & Network team XL Axiata is committed to mitigating any negative and supporting infrastructure and implementing
journeys and other benefits with other operators to utilize new features, as part of the product impact resulting from its operational activities product development programs according to the
› Conducting regular customer satisfaction development mission through the establishment of a complaint center. development of information technology.
surveys and making improvements based on the › Regular reviews and evaluations of existing The Company’s sustainability performance report 6. Provide customer service facilities and resolve all
results of these surveys products, to define features that can be further includes information about this complaint center customer complaints.
› Conducting “market knowledge insight” to developed in relation to product and customer responsibility 7. Carry out regular customer satisfaction surveys
be able to get supporting information about aspects. Additionally, XL Axiata has taken the as a means of quality improvement.
market/consumer perceptions of products, The following were innovations carried out by XL following measures to rectify any negative impact:
brands, market competition and consumer Axiata throughout 2023, both through product 1. Respond to follow up customer complaints, By the end of 2023, all XL Axiata products have been
purchasing power capabilities innovation and work innovation to further improve for first level handling. Implement an internal evaluated for safety and impact, allowing consumers
› Monitoring and analyzing performance to be the quality and efficiency of work: escalation system for handling to safely utilize them. Consequently, there are no
able to make the necessary improvements or • Focusing on personalized experience & prcing 2. Regular evaluations incidences of noncompliance concerning the health
corrections. [GRI 3-3] • Sustainable improvement in both netowrk and 3. Open for feedback and safety impacts of products and services. [OJK
digital app quality 4. Open for discussion and compensate if it causes F.27, GRI 416-1, 416-2]
In addition to that, we also have the following • Implementing digital ‘self-troubleshoot’ feature inconvenience to the customer
commitments: on apps for easier handling
› XL Axiata offers environmentally friendly and • Building centralized omnichannel capabilities in
sustainable products and services customer service areas
› XL Axiata prioritizes customer privacy and uses • Monetization programs based on customer
data responsibly feedback
› XL AXIATA provides responsive and easily • Personalized pricing to digital touchpoints
accessible customer service • Building a digital ecosystem and collaborating
› XL AXIATA is committed to social initiatives and with other brands that also prioritize digitalization.
sustainable development
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PRODUCT AND CUSTOMER RESPONSIBILITIES SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
PRODUCT AND CUSTOMER RESPONSIBILITIES PRODUCT AND CUSTOMER RESPONSIBILITIES
RECALLED PRODUCTS [OJK F.29, GRI 301-1]
This sustainability report does not include any information on product recalls as there have been none as of
December 2023.
CUSTOMER SERVICE
XL Axiata has identified five key elements to deliver quality customer service, which include:
1. Providing a Call center through Integrated Customer Service
2. Building Customer Experience & Service Operation Center (CE & SOC)
3. Maintaining Customer Privacy
4. Conducting customer satisfaction surveys
5. Providing appreciation to customers
1. Integrated Customer Service
XL Axiata has a designated team, the Service Management Directorate, that focuses on customer service. Handling of customer complaints is carried out in accordance with the Standard Operation Procedure for
This Directorate includes a Customer Service Center (call center) that operates 24/7, providing customers Handling Customer Service Complaints based on the Company’s Customer Priorities.
and potential customers with a means to contact the Company for information about its products and
services or to file complaints. The Customer Service Center handles all incoming calls and ensures that 2. Customer Experience & Service Operation Center (CE & SOC)
customers’ concerns are addressed promptly with effective solutions.
XL Axiata has established a Customer Experience & Service Operation Center (CE & SOC) to enhance
XL Axiata Customer Service Center (call center) provides integrated customer service by providing various customers’ positive experience. Through CE & SOC, XL Axiata ensures customers receive the best possible
customer service channels, such as: experience when resolving issues, as it closely monitors the quality of service provided in addressing
customer concerns.
NO CE & SOC FUNCTION ADVANTAGES OF CE & SOC
1. Become an integrated service quality monitoring Built with network elements consisting of hundreds of
center. For this reason, the Company developed an thousands of alarms powered by machines, rather than
integrated monitoring room for 4 NOCs (Network manually, thus successfully increasing the speed and
Operation Centers), namely: Telco Network, IT accuracy of services.
Infrastructure, IT apps, and Billing.
ready to respond to customer 12 customer messaging service and contact Visit to 96 XL
Centers spread 2. Facilitate coordination in overcoming potential Can anticipate future needs, especially regarding
needs 24 hours a day, 7 days a customer service through digital touch points:
week. throughout problems related to network performance and network development plans and the adoption of the
› Livechat via MyXL App latest technology.
5 Call Center touch points: Indonesia. service quality.
› Livechat Prioritas via MyXL Prioritas apps
› 817 via Nomor XL (Customer › Livechat via web xl.co.id 3. Memantau dinamika layanan, termasuk penggunaan
Regular) › Social Media via Facebook (@myxlcare)
› (021) 57959817 via Nomor fasilitas layanan oleh pelanggan.
› Correspondence via email
Non XL Customerservice@xl.co.id
› 818 via Nomor XL (Customer › Livechat via Axisnet App
Prioritas) › Livechat via Axis web axis.co,id
› 820 via Nomor XL › Livechat via MyXL Home App
(Customer Home) › Social media via Facebook @Xlhomeid
› 08170123442 via Nomor non (XL Satu)
XL (Customer Home) › Correspondence via email to xlhomecs@
xl.co.id (XL Satu)
› Messenger via Whatsapp 08170010820
(XL Satu)
› Livechat via web xlaxiata.co.id
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PRODUCT AND CUSTOMER RESPONSIBILITIES SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
PRODUCT AND CUSTOMER RESPONSIBILITIES PRODUCT AND CUSTOMER RESPONSIBILITIES
To measure Customer Service (CS) performance, XL Axiata takes measurements using criteria set by the Total Complaints based on Complaint Topic
KOMINFO Standards as shown in the following table:
COMPLAINT RESOLVED IN PROCESS UNRESOLVED
TOTAL
TOPIC TOTAL % TOTAL % TOTAL %
SERVICE
PARAMETER KOMINFO STANDARDS 2023* 2022 2021 Mobile Internet 328,609 99.94 % 213 0.06 % 0 0 328,822
PERFORMANCE
Customer Complaint Percentage of customer Charging 183,620 99.81 % 355 0.19 % 0 0 183,975
Handling Standards complaint management >95% 98.99% 99.41 99.55
Registration 138,767 99.92 % 112 0.08 % 0 0 138,879
Standard Service Others 530,143 99.96 % 202 0.04 % 0 0 530,345
Number of service
Interruption Report interruption reports per <20 0.6 0.6 1.0 Total 1,181,139 99.93 % 882 0.07 % 0 0 1,182,021
1000 customers
*) For 2023, it has not been validated by the Ministry of Communication and Information Technology (Kominfo)
3. Customer Privacy 5. Customer Appreciation
As per the table provided, XL Axiata responded to 98.99% of general customer complaints, a slight decrease
from 99.41% in 2022. Nonetheless, this demonstrates the Company’s ongoing dedication to addressing XL Axiata upholds customer data privacy and In establishing good relationships and
customer issues effectively. Furthermore, the number of service disruption reports per 1,000 customers in security by implementing the ISO 27001 standard communication with consumers/customers, XL
2023 remained the same as in 2022 at 0.6. [OJK F.24] for the Information Security Management Axiata organizes an appreciation program for
System (ISMS). This certification attests to the customer loyalty. During 2023, the activities held
Furthermore, XL Axiata also monitors public complaints report to improve its service. Company’s capability to plan, manage, evaluate, by XL Axiata for customer appreciation are as
and enhance measures to safeguard customer follows:
In addition, XL Axiata also monitors public complaint reports to improve services. data and information. XL Axiata’s commitment to
complying with customer privacy regulations has a. XL Axiata reinforces its commitment to
2023 2022 2021
REPORT STATUS yielded positive outcomes, with no complaints prioritize customer satisfaction through several
TOTAL PERCENTAGE TOTAL PERCENTAGE TOTAL PERCENTAGE
reported regarding customer privacy violations. established programs. Firstly, by introducing
Resolved 1,181,139 99.93 % 1,808,086 100.00 % 2,673,700 100.00 % Customer Experience (CX) Initiatives aimed at
In Process 882 0.07 % 0 0% 0 0% 4. Customer Satisfaction Survey [OJK F.30] providing the best digital telecommunications
Unresolved 0 0 0 0 0 0 service experience in Indonesia. Secondly, by
To determine customer satisfaction levels with the fostering a culture that consistently prioritizes
Total 1,182,021 100.00 % 1,808,086 100.00 % 2,673,700 100.00 %
products and services offered as well as feedback customer satisfaction. Thirdly, by presenting
for improvement, the Company regularly organizes special offers as a token of appreciation on
Public Complaint Reports based on complaint mechanism customer satisfaction surveys. These surveys are Customer Day. Fourthly, by offering direct
conducted by collecting information on product service from the board of directors and
REPORT 2023 2022 2021
quality, identifying factors driving customer representatives at various XL Center outlets.
MECHANISM TOTAL PERCENTAGE TOTAL PERCENTAGE TOTAL PERCENTAGE
satisfaction, and customer experience through
WBS N/A N/A N/A N/A N/A N/A the Net Promoter Survey (NPS) conducted every XL Axiata is committed to delivering the best
Email 274,835 23.25 % 281,204 15.55 % 294,887 11.03 % month to measure customer experience and possible digital experience to customers by
Telepon (hotline), 907,186 76.75 % 1,526,882 84.45 % 2,378,813 88.97 % customer perceptions of the XL Axiata brand. implementing various Customer Experience
digital, walk in (CX) initiatives. These initiatives include
Total 1,182,021 100.00 % 1,808,086 100.00 % 2,673,700 100.00 % The TNPS performance in 2023 achieved collecting real-time feedback from customers
commendable results, where XL AXIATA’s NPS through the Net Promoter Score, which
surpassed the Global Telco Benchmark NPS measures customer loyalty, and soliciting
(Source: Kantar & Medallia) with a TNPS increase feedback to develop innovative solutions that
of 35% (Q4’22 vs Q4’23). This is the standard address customer needs.
for the company that aims to focus on the
customer, which will have a positive impact on
the company’s sustainability.
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PRODUCT AND CUSTOMER RESPONSIBILITIES PRODUCT AND CUSTOMER RESPONSIBILITIES
XL Axiata leverages customer feedback to Junius Khoestadi, the Group Head of Indirect
fuel its innovation efforts aimed at enhancing Channel Management, Retno Wulan, the
customer satisfaction and experience. The Group Head of Customer Contact Center, and
outcome of this innovation drive is evident Muhamad Novan Adilandy, the Group Head
in the myXL and AXISNet applications, of Direct Channel Management. XL Axiata
which offer customers practical solutions management representatives also visited
such as a quick fix for network problems and other XL Center outlets besides Jakarta to
an easy-to-use feature for finding internet serve customers directly
packages that align with their preferences.
XL PRIORITAS customers can also lock bills b. On National Customer Day, the Premium team
for services they do not require, while AXIS grants a quota bonus reward that can be
customers can protect their credit through redeemed in the application.
the credit lock feature. These features are a
concrete reflection of XL Axiata’s execution c. Gifts/Merchandise given to Priority customers
of Customer Experience (CX). who visit XL Center during National Customer
Day.
XL Axiata has introduced “Xcel from the
Heart” as a pledge and assurance to its d. Package price discounts to customers on
customers, which also reflects the company’s special days (example: XL Birthday, Ramadhan
goal of becoming the leading convergence Program, and End of Year).
operator in Indonesia. “Xcel from the Hearth”
is a tangible expression of XL Axiata’s e. Celebrating 27 years of XL Axiata’s work for
vision, and it requires every employee to be Indonesia #JadiLebihBaik, XL Axiata spreads
transparent, compassionate, grateful for all various bonuses and promos for all loyal
feedback, and attentive to their duties. This customer segments.
commitment implies that XL Axiata will persist This special program applies to XL Prepaid,
in innovating to deliver the finest service. XL PRIORITAS, AXIS, XL SATU Fiber, and
XL Axiata Business Solutions services.
PROMO XL PRABAYAR
During Customer Day, several Directors Customers can get attractive promos and
and management representatives from XL bonuses during October 2023 through myXL
Axiata visited various XL Center outlets application, AXISNet, and sales channels such
to greet customers and provide both in- as Tokopedia, Shopee, blibli, Dana, OVO, Grab,
For XL prepaid customers, there are several Data package promotions on online sales
person and virtual services to families. At XL Gojek and Gopay.
attractive XL Axiata birthday promos available channels such as Tokopedia, shopee, blibli,
Center Ciputra World Jakarta, the Director in the form of : Gojek-Gopay, OVO, Grab, Dana (October 6 - 8).
and Chief Commercial Officer of XL Axiata, Below is a selection of 27th anniversary › Xtra Combo Flex XL 15GB + up to 30GB
David Arcelus Oses, was accompanied by promos that customers can choose from: Data package promo on myXL app (October area quota and flex bonus for 93k
8 - 10): discounted to 85k
› Special Anniversary Package 2.7GB valid › Xtra Combo Flex XL 60GB + up to 120GB
for 27 hours + choice of MAP/Tokopedia/ area quota and flex bonus for 156k
GoFood/MCD vouchers starting from discounted to 129k
Rp2,700, 1x purchase/customer
› Get up to 2.7GB bonus valid for 27 hours by For those who don’t have an XL number yet,
purchasing the package on myXL Special also get the following XL starter pack and eSIM
For You with minimum Rp27,000 for promos:
selected customers › Purchase eSIM through xl.co.id website get
› Special Happy Hour Quota starting from 27% Gopay cashback up to 27k (October
Rp1,000s 8 - 10)
› Social Media & Streaming Quota Flash Sale › 27% discount for starter packs at XL official
stores Tokopedia, Shopee, and Blibli from
(October 3 - 15)
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PRODUCT AND CUSTOMER RESPONSIBILITIES SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
PRODUCT AND CUSTOMER RESPONSIBILITIES PRODUCT AND CUSTOMER RESPONSIBILITIES
PROMO AXIS PROMO XL SATU
PROMO PROMO XL AXIATA
XL PRIORITAS BUSINESS SOLUTIONS
For AXIS services, here are the birthday promo options In celebration of XL Axiata’s 27th anniversary, XL
that AXIS customers can choose from: SATU is offering a special VALUE package promo
› Teng-go Youtube Package 7 Hours, Special Price for new XL SATU customers.
of Rp 2,700 for the first 8,000 transactions on the
Celebrating XL Axiata’s 27th anniversary, XL XL Axiata Business Solutions, a part of XL
AXISNET app on October 8. By subscribing via satu.xl.co.id 259k per month PRIORITAS provides various special promos that Axiata that focuses on providing integrated
› Warnet Unlimited 7Jam, Special Price of Rp 2,700 (discounted from the normal price of 304k per can be enjoyed by customers: ICT solutions for corporations and SMEs,
for the first 8,000 transactions on the AXISNET month), customers will get:
app on October 8th also offers a special XL Axiata anniversary
› Unlimited super-fast home WiFi up to 75Mbps › Special on October 8, 2023, there is an 8GB
› Buy packages with main quota (Bronet, Suka-Suka, promo for customers.
(bonus speed booster from normal speed up to Youtube Quota Bonus for 3 days that can be
OWSEM min 7hr) on AXISNET and use promo 30Mbps) for the first 6 months claimed by all XL PRIORITAS customers through
code ULTAHXLAXIS27, get 2.7GB Tiktok Quota › Rp 27 million discount for the purchase
› Shared HP quota for XL and PRIORITAS number myXL application.
Bonus valid for 27 hours, limited to first 8,000 of 27TB Digital Reward until October 31,
users of 8GB › Enjoy Upgrade Plan Discount up to 30% for 6
transactions on October 8. 2023.
› Free installation fee months + Extra Quota 8GB for 30 days, special
› Up to 2.7GB bonus valid for 27 hours by purchasing a for customers who upgrade their plan on myXL
› This promo is valid from October 8, 2023 to › Get the opportunity to get a free 27
package on the AXISNET Hanya Untukmu app with app from October 8-15, 2023.
a minimum of Rp 27,000 for selected customers October 31, 2023. extender for the purchase of XL SATU
› For new customers, Get Exclusive Merchandise
from October 8 - 10 BIZ Bundling Open WiFi until October 31,
by registering PRIORITAS starting from Gold
Also enjoy the Pay Direct Extra Profit promo 2023.
plan and above on October 8-15, 2023.
Data package promotions on online sales channels for a discount of 281k in selected cities, where
Registration can be done at XL Center, website
such as Tokopedia, shopee, blibli, Gojek-Gopay, OVO, customers pay 3 months in advance to subscribe
prioritas.xl.co.id, via whatsapp XL PRIORITAS
Grab, Dana (October 6 - 8). to XL SATU Fiber for 4 months. Other Pay Direct 0818-800-055, or XL PRIORITAS official store
› AXIS Bronet 24 Hours 5GB 60 days for 54,900 Extra Profit promo packages are also available. For at Shopee and Tokopedia.
discounted to 46,900 more information, contact our Customer Service at › For selected customers, enjoy 2-day 3GB
820 (XL number) and 08170123442 (all operators). YouTube Quota Bonus by purchasing PRIO
For those who don’t have an AXIS number yet, also Booster on myXL Special for You app on
get the following AXIS starter pack and eSIM promos: October 8, 2023.
› Purchase eSIM via axis.co.id website get 27% Gopay
cashback up to 27k (October 8 - 10)
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
SUSTAINABLE
GOVERNANCE
XL Axiata is committed to
implementing Good Corporate
Governance (GCG) consistently
and with quality in every aspect
of the Company’s operational
business activities. The
implementation of GCG practices
helps XL Axiata in detecting
potential business risks and
taking mitigation measures, as
well as ensuring the Company’s
prudent management.
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
COMMITMENT TO IMPLEMENTING COMMITMENT TO IMPLEMENTING SUSTAINABLE GOVERNANCE
SUSTAINABLE GOVERNANCE
ETHICAL CONDUCT ACCOUNTABLE TRANSPARENCY
XL Axiata’s sustainability targets can be realized by being driven In making decisions, XL Axiata XL Axiata applies accountable XL Axiata applies the principle
by sustainable governance that prioritizes GCG principles and always avoids conflicts of interest principles by clarifying the of transparency in company
and any corporate action that scope of duties, authorities, management by providing
sustainability principles, allowing XL Axiata to practice responsible contains conflicts of interest must and responsibilities of each information to stakeholders
corporate management be carried out in accordance with organ of the Company, allowing via various channels, including
applicable regulations. XL Axiata the company’s management to digital channels. The Company
always treats all shareholders and be held accountable based on presently distributes various
other stakeholders equally and the duties and authorities of reports, announcements, and
each organ of the Company carries each organ. other materials not only through
out its duties and responsibilities newspapers, but also through
To achieve sustainability, businesses require BASIC IMPLEMENTATION OF independently. digital technology such as
governance that guides them toward responsible SUSTAINABLE GOVERNANCE websites, which stakeholders can
business practices. As such, XL Axiata is committed access at any time and from any
to implementing sustainable governance practices As a Public Company, the implementation of location.
in accordance with GCG principles (transparency, sustainable governance within the Company is
accountability, responsibility, independence, equality, based on Law of the Republic of Indonesia No. XL Axiata believes that
and fairness), as well as paying attention to various 40 of 2007 on Limited Liability Companies and digitalization is part of efforts to
aspects such as economy, environment, social, and its implementing regulations as well as Law of the increase transparency while also
governance. Republic of Indonesia No. 8 of 1995 on Capital SUSTAINABILITY accelerating business growth,
Market, OJK Regulation No. 51/POJK.03/2017 on improving efficiency and quality,
Transparent, accountable, responsible, independent, the Application of Sustainable Finance for Financial XL Axiata is dedicated to upholding the principles of Environmental, Social, and protecting the environment.
equal, and fair governance is one component of Service Institutions, Issuers and Public Companies, and Corporate Governance in all aspects of its operations. With a strong
improving the Company’s reputation and credibility and SEOJK No. 16/ SEOJK.04/2021 on the Formats focus on sustainability and responsible business practices, XL Axiata strives
among stakeholders. This sustainable governance and Contents of the Issuers or Public Companies to create a positive impact on the environment and society, while maintaining
practice is expected to ensure business sustainability Annual Report. high corporate governance standards, reflecting the Company’s dedication to
that has a positive impact on the Company long-term value creation and ethical business conduct.
while adding value to the business, social, and There were no violations in the social, economic,
environmental pace. and financial fields as a result of the Company’s
prudence in conducting its business in accordance
The Company believes that transparent sustainable with applicable laws and regulations during the
governance practices will result in measurable reporting year. [GRI 2-27, 419-1]
performance, allowing it to meet its sustainability
targets. Furthermore, investors will consider DIGITALIZATION
sustainable governance practices when making APPLICATION OF GCG PRINCIPLES
The Company is of the opinion that digitalization will
investment decisions. AT XL AXIATA
enhance business growth, improve the efficiency of its
XL Axiata applies GCG principles in the company current processes, and maintain consistency and quality.
management. The following is the implementation It will also enable the organization and its Board Members
of GCG within the company: to evolve and adjust to the ongoing wave of business
model disruptions by beginning with the modification
of its internal governance techniques, Board leadership,
structure, and processes.
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
STRUCTURE AND COMPOSITION
OF SUSTAINABILITY
STRUCTURE AND COMPOSITION OF SUSTAINABILITY GOVERNANCE [OJK E.1, GRI 2-9]
GOVERNANCE [OJK E.1, GRI 2-9]
XL Axiata has a GCG structure that is prepared based on the functions, authorities, and responsibilities of each GENERAL MEETING OF BOARD OF DIRECTORS
organ in accordance with Law No. 40 of 2007, related to OJK Regulations, and the Articles of Association. XL SHAREHOLDERS
Axiata’s GCG structure is broadly divided into Main Organs and Supporting Organs as follows: The Board of Directors of XL Axiata consists of 6
The General Meeting of Shareholders (GMS) is (six) members led by a President Director who is
an organ of the Company with authority not responsible for coordinating the activities of the
granted to the Board of Directors or the Board of Board of Directors. The duty of the Board of Directors
Commissioners within the limits specified in the is to carry out the day-to-day management of
General Meeting of Shareholders
Articles of Association and applicable laws and the Company and represent XL Axiata inside and
regulations. outside the court in accordance with the provisions
of the Articles of Association. The important role of
GMS is a forum for Shareholders to exercise their the Board of Directors is to make decisions related
rights, exercise authority, express opinions, vote to sustainability, including impact management in
and request information related to strategic decision social, economic, environmental aspects and climate
making or management of XL Axiata. There are two change issues. In the management of the Company,
Board of Board of types of GMS at XL Axiata, namely Annual GMS and the Board of Directors is assisted by the following
Directors Commissioners
Extraordinary GMS. organs:
1. Information Technology Committee
In 2023, XL Axiata held an Annual GMS on 5 May 2. Risk Management and Business Continuity
2023. Complete information regarding the GMS Committee
President Director Resolution in 2023 is presented seen in the Annual 3. Human Capital Committee
& CEO Nominating Board Risk
Board Audit Report which is published separately but still in 4. Gifts, Donations and Sponsorships Committee
& Remuneration & Compliance
Committee
Committee Committee one unit. 5. Ethics and Integrity Committee
6. Corporate Secretary
7. Internal Audit
Directors BOARD OF COMMISSIONERS 8. Risk & Compliance
The Board of Commissioners is tasked with
Corporate supervising the Board of Directors in accordance SUSTAINABILITY UNIT [OJK E.1, GRI 2-11]
Secretary
with the Articles of Association. The Board of
Committees
under the Board Commissioners may also advise the Board of The implementation of sustainability into the
of Directors Directors and request reports related to the Company’s business operations is part of the
company, review, sign, and ratify annual reports. responsibility of all work units under the supervision
Internal Audit Another important duty is to ensure and evaluate of the Board of Commissioners and Directors through
the implementation of GCG within the Company, the unit responsible for sustainability, which ensures
assess audit reports, and provide opinions on the that the implementation of sustainability is carried
implementation of risk management. out properly. As such, XL Axiata has established
a Sustainability team within the Corporate
Risk & Compliance In relation to shareholders, the Board of Communication Department.
Commissioners has a role to safeguard the interests
of shareholders, so as to provide suggestions to
shareholders regarding important issues faced by
XL Axiata. In carrying out its duties, the Board of
Sustainability Unit Commissioners is assisted by:
1. Board Audit Committee
2. Nominating and Remuneration Committee
3. Board Risk and Compliance Committee
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
STRUCTURE AND COMPOSITION OF SUSTAINABILITY GOVERNANCE [OJK E.1, GRI 2-9] STRUCTURE AND COMPOSITION OF SUSTAINABILITY GOVERNANCE [OJK E.1, GRI 2-9]
SUSTAINABILITY UNIT STRUCTURE XL AXIATA’S GOVERNANCE BODY COMPOSITION [GRI 2-9]
The composition of XL Axiata’s governance bodies throughout 2023 is as follows:
NAME POSITION PERIOD TERM OF OFFICE BASIS OF APPOINTMENT
President Director & CEO
BOARD OF COMMISSIONERS
Dr. Muhamad President 2019-2024 2nd Period He was first appointed as President
Chatib Basri Commissioner Commissioner at the Extraordinary
General Meeting of Shareholders
(EGMS) on 29 September 2016, and
then reappointed at the Annual General
Director & Chief Enterprise Business and Meeting of Shareholders (AGMS) on 29
Corporate Affairs Officer April 2019.
Vivek Sood Commissioner 2019-2024 2nd Period He was first appointed as Commissioner
of the Company during the Annual
General Meeting of Shareholders (AGMS)
on 31 March 2017. Reappointed for a
Chief of Corporate Affairs
second term as Commissioner at the
AGMS on 29 April 2019.
Dr. Hans Commissioner 2020-2024 1st Period Appointed as Commissioner during the
Wijayasuriya Annual General Meeting of Shareholders
on 18 May 2020
Group Head Corporate Communications
Dr. David R. Commissioner 2019-2024 3rd Period Appointed as Independent Commissioner
Dean* and served from 2016 to 2018. Then
appointed as Commissioner at the Annual
General Meeting of Shareholders (AGMS)
on 9 March 2018, and reappointed at the
Head of Sustainability AGMS on 29 April 2019.
Yasmin Independent 2019-2024 3rd Period Appointed as Independent Commissioner
Stamboel Commissioner at the Annual General Meeting of
Wirjawan Shareholders (AGMS) on 14 April 2011.
Reappointed for the second term at the
People reporting to Head of Sustainability: AGMS on 22 April 2014, and for the third
› Sustainability & Engagement Strategy term at the AGMS on 29 April 2019.
› Sustainability & Engagement Implementation
Julianto Independent 2019-2024 2nd Period Appointed as Independent Commissioner
Sidarto Commissioner of the Company through the Annual
General Meeting of Shareholders on 9
March 2018, and reappointed for the
second term at the Annual GMS on 29
The Head of the Sustainability Program is the Chief Corporate Affairs, responsible for the Group Head of
April 2019.
Corporate Communication and Head of Sustainability.
Muliadi Independent 2019-2024 2nd Period He was first appointed as Independent
Rahardja Commissioner Commissioner of the Company at
the Extraordinary General Meeting of
Shareholders (EGMS) on 15 August
2017, and reappointed for the second
term at the Annual General Meeting of
Shareholders (AGMS) on 29 April 2019.
*Effectively resigned as of 24 December 2023
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
STRUCTURE AND COMPOSITION OF SUSTAINABILITY GOVERNANCE [OJK E.1, GRI 2-9]
NOMINATION AND SELECTION
OF GOVERNANCE [GRI 2-10]
NAME POSITION PERIOD TERM OF OFFICE BASIS OF APPOINTMENT XL Axiata which is regulated in the Senior Executive XL Axiata’s Board of Directors Succession Policy
DIREKSI
Nomination Policy. Candidates for members of the stipulates that candidate will receive a series of work-
Board of Commissioners proposed by Shareholders related self-development and personal development
Dian Siswarini President Director 2019-2024 2nd Period She was first appointed as President and/or Minority Shareholders are submitted to XL through training or through a teamwork system to
& Chief Executive Director of the Company at the Annual Axiata’s Nominating and Remuneration Committee solve certain problems.
Officer (CEO) General Meeting of Shareholders (AGMS)
through the Corporate Secretary.
on 1 April 2015, and reappointed for a
second term at the AGMS on 29 April The Company’s Nominating and Remuneration
2019. Furthermore, the Nominating and Remuneration Committee plays an important role in nominating
Committee examines nomination proposals in the Director candidates. A Director can also appoint XL
David Arcelus Director & Chief 2019-2024 1st Period He was appointed as Director at the
Nominating and Remuneration Committee Meeting internal employees as his successor, including internal
Oses Commercial Annual General Meeting of Shareholders
Officer - Consumer (AGMS) on 18 May 2020. to ensure that the requirements, qualifications and employees who are included in the XL Axiata Talent
(CCO - Consumer) background of candidates are met for submission to Pool. Candidates for Director succession will also
the GMS for approval. be reviewed periodically through an internal panel
Abhijit Jayant Director & Chief 2019-2024 2nd Period He was first appointed as Director of
system as well as an assessment by an independent
Navalekar Commercial the Company during the Extraordinary
Officer – Home General Meeting of Shareholders (EGMS) The requirements and qualifications of members third party to assess their competence.
& Convergence on 15 August 2017. He was reappointed of the Board of Commissioners of XL Axiata refer
(CCO - Home & during the Annual General Meeting of to POJK No. 33/POJK.04/2014 and the needs of The appointment of a director candidate will refer
Convergence) Shareholders (AGMS) on 29 April 2019. the Company including the diversity of expertise to the procedures and provisions contained in
Yessie Dianty Director & Chief 2019-2024 2nd Period Appointed as Independent Director and the number of compositions of the Board of the Nomination Policy by taking into account the
Yosetya Enterprise of the Company at the Extraordinary Commissioners. provisions of the applicable laws and regulations
Business & General Meeting of Shareholders (EGMS) regarding the appointment of a director.
Corporate Affairs on 10 March 2016. He was appointed as In terms of Board of Directors nominations, XL
Officer Director at the Annual General Meeting
Axiata has a Succession Policy that aims to maintain For the appointment of the Head of the Unit in
of Shareholders (AGMS) on 29 April 2019.
the continuity of the regeneration process or Charge of Sustainability, XL Axiata refers to the
I Gede Director & Chief 2020-2024 1st Period Appointed as Director at the leadership regeneration in the Company in order to appointment procedure through the recruitment
Darmayusa Technology Officer Extraordinary General Meeting of maintain business sustainability and the Company’s process for the position of Head of Sustainability.
(CTO) Shareholders (EGMS) on 27 October long-term goals.
2020.
Feiruz Ikhwan Director & Chief 2020-2024 1st Period Appointed as Director at the Annual
Finance Officer General Meeting of Shareholders (AGMS)
on 5 May 2023.
SUSTAINABILITY UNIT
Marwan O. Chief Corporate 24 November Decree of BOD No. 47/20 dated 24
-
Baasir Affairs 2020 – present November 2020
Reza Zahid Group Head 15 October - Employee Appointment Announcement
Mirza Corporate 2023 - present No. 37/2023
Communication
Vacant Head of - - -
Sustainability
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
DUTIES AND RESPONSIBILITIES CONFLICT OF INTEREST
OF THE GOVERNANCE BODY MANAGEMENT [GRI 2-15]
OF XL AXIATA [GRI 2-12, 2-13, 2-14]
As the governance body, the Board of Commissioners managing sustainability impacts to the Head of
and Board of Directors set the company’s direction Sustainability, who is directly supervised by the
through sustainability policies, strategies, and goals Group Head of Corporate Communication, and
in social, economic, and environmental topics, reports to the Chief of Corporate Affairs. [OJK 2-13]
including climate change issues. This direction is
embodied in XL Axiata’s policies and strategies. The following are the duties and responsibilities
of the Sustainability Engagement Strategy in
The Board of Commissioners and Board of managing sustainability impacts within XL Axiata:
Directors also identifies and evaluates the impact 1. Strategize Sustainability initiatives and measure
of sustainability and climate change aspects, in their impact
consultation with stakeholders such as shareholders, 2. Collect and verify data for the Sustainability
regulators, the community and other parties. This Report
consultation can be in the form of face-to-face 3. Playing an active role in the work on the
meetings, online meetings, or through reports Sustainability Index Survey
received. The frequency of meetings or reports is 4. Coordinate the implementation of events,
adjusted to the needs. These inputs are taken into communication campaigns, and comprehensive
consideration by the Board of Directors in making programs related to Sustainability
decisions on the management of the Company. [OJK
2-12, 2-26] The highest governing body ralso eviews ESG
performance reporting every quarter to ensure In an effort to uphold integrity, XL Axiata establishes conflict
The duties and responsibilities of XL Axiata’s Head accuracy and consistency of data. The data of interest management which is monitored by the Corporate
of Sustainability in implementing sustainability are as reported in each quarter will be consolidated so
follows: that a final review of ESG performance data for Secretary. The management of this conflict of interest is carried
1. Improved Sustainability Monitoring the full-year can be conducted. Additionally, the out to maintain independence over decision-making carried out by
2. Strategize Sustainability initiatives and measure highest governing body also put into considerations
their impact external factors, such as carbon taxation, and other
the Supreme Governance Body and other Corporate Organs.
3. Ensure stakeholder measurement as key to issues then identified its potential impacts to XL
monitoring sustainability achievement Axiata for further mitigation.
In its implementation, the Board of Commissioners
and Board of Directors delegate responsibility for As stipulated in the Limited Liability Company Law In addition, XL Axiata also has ethical and behavioural
and XL Axiata’s Articles of Association, parties who standards that must be obeyed by every XL Axiata
have a conflict of interest are required to provide employee in carrying out their daily duties, including
a statement and cannot participate in discussions in business relations with colleagues, customers
and/or decision making. and other partners. This standard of conduct is
COMMUNICATION OF KEY To avoid transactions that have the potential to
outlined in the Code of Conduct which aims not
only to maintain the trust of stakeholders, but also
ISSUES [GRI 2-16]
cause conflicts of interest, XL Axiata applies OJK to provide an honest and ethical work environment,
Regulation No. 42/POJK.04/2020 on Affiliate for the comfort of employees. The determination
Transactions and Conflict of Interest. Since mid- of this Code of Conduct has been approved by the
To overcome important issues that arise in the Speak Up program for internal and Call Center for 2021, the Company has carried out socialization Board of Commissioners and Board of Directors, and
implementation of sustainability within the Company, external. Incoming issues or reports will be followed about this matter to internal units that often conduct its implementation is under the supervision of the
XL Axiata has a clear procedure in submitting up by the team related to the escalation system and transactions. As part of assisting these units, the Board of Directors.
these issues to be discussed in Board of Directors then brought to Board of Directors meetings, Board Company has also prepared Standard Operating
meetings, as well as Board of Commissioners of Commissioners meetings and joint meetings to be Procedures (SOPs) for Affiliate Transaction Capital
meetings and joint meetings. Stakeholders or the discussed and followed up. Market Reports.
community can convey these issues through the
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
PERFORMANCE ASSESSMENTS REMUNERATION POLICY
OF THE GOVERNANCE BODY [GRI 2-18] AND PROCESS [GRI 2-19, 2-20]
To improve the performance of the Governance Effectiveness, peer-to peer assessment and Cross-
Body, XL Axiata evaluates their performance. The Board Assessments. This assessment includes REMUNERATION OF THE BOARD OF The Board of Commissioners is responsible for
following is the performance assessment mechanism understanding the roles, duties and responsibilities COMMISSIONERS AND DIRECTORS overseeing the implementation of the Remuneration
for each XL Axiata Governance Body: as well as evaluating the Company’s Good Corporate Policy, including evaluating the implementation of
Governance (“GCG”). The result of this assessment Remuneration for the Board of Directors and Board the Remuneration Policy periodically.
will be taken into account as recommendation for of Commissioners of XL Axiata is determined through
PERFORMANCE ASSESSMENT OF the Company’s GCG improvement as well as one of the General Meeting of Shareholders as follows:
THE BOARD OF COMMISSIONERS the considerations for the Board of Commissioner 1. Grant power and authority to the Nominating GMS
and the Board of Directors to be reappointed. and Remuneration Committee to determine
The Board of Commissioners has 2 (two) assessment 1. Assessor the amount of salary, bonus and other benefits
mechanisms, namely through the General Meeting of The Nominating and Remuneration Committee for members of the Board of Commissioners
Shareholders and self-assessment. The performance conducted a self-assessment of the Board of in accordance with the structure, policy and
Authority to
Authority to
assessment of the Board of Commissioners through Commissioners. amount of remuneration based on the Company’s Nominating &
the Board of
Remuneration
the General Meeting of Shareholders is carried out remuneration policy for the relevant financial Committee
Commissioners
in the financial year collegially in the Annual General 2. Assessment Method year
Recommendations
Meeting of Shareholders. The General Meeting of The assessment method was conducted with 2. Grant power and authority to the Board of of Nominating
Shareholders further granted full repayment and a quantitative approach through data collection Commissioners of the Company to determine & Remuneration
Committee
release of responsibility (acquit et decharge) to the techniques by distributing questionnaires containing the amount of salary, bonus and other benefits
Board of Commissioners of XL Axiata for Supervision questions or statements that must be answered by for members of the Board of Directors in Determination
Determination of
of Board of
Board of Directors
during the Reporting Year. each member of the Board of Commissioners, the accordance with the structure, policy and Commissioners
salaries
salaries
Committees under the Board of Commissioners, amount of remuneration based on the Company’s
and by each member of the Board of Directors as remuneration policy for the relevant financial
PERFORMANCE ASSESSMENT OF part of the cross-board assessments. year.
THE BOARD OF DIRECTORS REMUNERATION OF SUSTAINABILITY
The assessment criteria for the performance Remuneration for the Board of Commissioners and UNIT
The performance assessment of the Board of evaluation of the Board of Commissioners Board of Directors is determined by considering the
Directors is carried out through 2 (two) assessment include Integrity, Leadership skills: Team player/ Company’s and individual’s targets, comparison with The Company has established a remuneration
mechanisms, namely assessment by the Nominating Communicator, Analytical: Analyse and Interpret similar industries, non-monetary benefits as well scheme for the Head of Sustainability, who
and Remuneration Committee and self-assessment. Information, Specialist Skills and Knowledge, and as the work of individuals and the Company. The oversees the Company’s sustainability efforts. The
The assessment of the performance of each member Thinker - Open-minded/Strategic. amount of each remuneration is evaluated from time remuneration scheme for this position is aligned with
of the Board of Directors is carried out by the to time to ensure that the remuneration remains in that of other Company employees.
Nominating and Remuneration Committee based 3. Results of Assessment accordance with market conditions.
on the achievement of Key Performance Indicators The Board of Commissioners as an organ of
(KPI) with the Company’s achievements and certain the Company has carried out its duties and
targets (if any). Collegially, the performance of responsibilities in accordance with prevailing
the Board of Directors is reported in the GMS. The regulations and relevant standards.
GMS then provides full repayment and release of
responsibility (acquit et decharge) to the Board
of Directors for the management of the company
during the Financial Year.
ASSESSMENT OF THE HEAD OF THE
UNIT IN CHARGE OF SUSTAINABILITY
ANNUAL COMPENSATION
KPI of Head of Sustainability: RATIO [GRI 2-21]
INDEPENDENT ASSESSMENT OF THE 1. Ensure seamless measurement of Sustainability
BOARD OF COMMISSIONERS AND through close stakeholder relationships.
BOARD OF DIRECTORS 2. Creating sustainability initiatives that focus on XL Axiata pays attention to the principle of fairness by continuously seeking competitive remuneration to
social impact and off take in beneficiaries at 15% attract and retain the best talent. XL Axiata’s remuneration policy has also been adjusted to the applicable
The Company conducted an independent per year. laws and regulations.
assessment on the Board of Commissioners and 3. Ensure sustainability plans are delivered 100% as
Board of Directors in 2023, which includes Board annual plans.
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
STAKEHOLDER RELATIONS STAKEHOLDER RELATIONS [OJK E.4, GRI 2-9]
[OJK E.4, GRI 2-29]
To achieve the best performance, XL Axiata strives In identifying stakeholder engagement, XL Axiata In determining material topics, the Company uses a mixed method, namely by conducting internal surveys,
to foster harmonious relationships with stakeholders, uses principles that refer to the AA1000 Stakeholder benchmarking and in-depth interviews with internal stakeholders.
both internal and external. XL Axiata believes that Engagement Standard (AA1000SES) 2015 issued by
the existence of stakeholders affects XL Axiata’s Accountability. Based on these principles, XL Axiata Material topics as a result of the materiality assessment for XL Axiata are:
business sustainability. As such, XL Axiata strives uses a stakeholder identification methodology based › Climate Action
to involve stakeholders in making decisions in the on elements of Dependency (D), Responsibility (R), › Management energy and emission
Company’s business operations. Tension (T), Influence (I), Diverse Perspective (DP), › Environmental management
and Proximity (P). The following identifies XL Axiata’s › Community development
relationship with stakeholders. › Digitization and innovation
› Customer experience
› Business ethics and governance including privacy security
› Regulatory and political
ASSIGNMENT
STAKEHOLDERS ENGAGEMENT METHODS FREQUENCY TOPICS/ISSUES COVERED
BASE
Customers D, R, T, I › Website dan frontline › At any time when › Attain service satisfaction
information necessary. › Information on the latest
› In-person visits › At any time when products and services owned by
› Call Center Services. necessary. the Company
› Customer Satisfaction › At any time when › Attain solutions if there are
Survey necessary. questions or complaints on
› Once a year services, products and services
› Attain an idea of customer
satisfaction and dissatisfaction
RISK ASSESSMENT
Shareholders D, R, I GMS Once a year
numbers
The Company is able to achieve OF SUSTAINABILITY
IMPLEMENTATION [OJK E.3]
targets in accordance with the
targets set in the previous GMS
Regulators D, R, T, I, DP Compliance reporting 4 (four) times a year Provide information on compliance
with applicable laws and
regulations
Employees D, R, T, I › Internal Media › Once every 3 › Socialize policies and strategies
(Magazine) (three) months. related to employment The implementation of sustainability has various risks that can hamper
› Employee Satisfaction › Once a year › Measure employee satisfaction
Survey levels and capture their and even harm the Company. For this reason, XL Axiata conducts
expectations
risk management through the implementation of a Risk Management
Trade Unions D, R, T, I Discussion of Bipartite › Once in three Creating a conducive working
Collective Labour years climate to create a harmonious System that adopts the ISO 31000 framework as a guideline in the
Agreement (Bipartite
Cooperation Institution)
› As Needed bipartite relationship
development and implementation of risk management at XL Axiata.
Suppliers D, R, T › Employment contract If needed › Objective procurement process
› Investment partners › Obtaining mutually beneficial
› Seminars and workshops cooperation
Every year, the Board of Commissioners and Board XL Axiata’s Risk Management System aims to ensure
Non- D, R, T, I, DP Strategic cooperation When needed Optimizing the achievement of the of Directors as the highest governance body plan, that risk management becomes an integral part
governmental to carry out Corporate Company’s CSR programs discuss and monitor capital and debt requirements of corporate governance, business activities and
organizations Responsibility programs, with the support of market and business analysis. operations, and the Company’s work culture.
both in the social and The Company also has a policy on capital and
environmental aspects
debt structure with various considerations such as XL Axiata’s risk management begins with
Media T, I, DP Press releases When needed › Trusted news sources economic predictions, business growth potential, risk determining the context for elements that require
› Provide information for public
appetite, and other factors. Thus, the Company will risk management. The Company then identifies,
required disclosures
be able to ensure that the capital and debt structure analyses, and evaluates that potential risk. Upon
is in line with the Company’s strategic objectives and knowledge of each risk, the Company will take
risk appetite. measures designed according to the characteristics
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
RISK ASSESSMENT OF SUSTAINABILITY IMPLEMENTATION [OJK E.3]
ANTI-BRIBERY AND
ANTI-CORRUPTION POLICY
[GRI 3-3, 205-1, 205-2, 205-3]
of each risk. Every work process must be monitored Company are in accordance with applicable
and reviewed to ensure the process runs effectively. regulations. Effective management of regulatory
compliance can enable companies to reduce
XL Axiata’s Risk Management Supervision Structure compliance risks and achieve competitive
uses the Three Lines model which aims to manage advantages that are critical to enabling sustainable
and mitigate risks through effective risk preparation, growth and success of the company’s business.
!
controlling and supervising responsibilities that will The Risk and Compliance Division coordinates
limit the existence of any gaps while preventing with regulatory owners to identify regulatory
duplication of coverage. requirements and design an effective and efficient
compliance management system, including ensuring
The Company applies Risk and Control Self- the implementation of applicable regulations in
Assessment (RCSA) techniques for its Risk relevant units.
Management, where the business owner identifies
risks that may have an impact on business objectives. Business Continuity Risk
The RSCA also provides mitigation plans to prevent The Company established Business Continuity
or control such risks. Management (BCM) coordinated by the Risk
and Compliance Division to maintain long-term
The following types of risks have been identified and business continuity, focusing on preventing
their mitigations: prolonged disruption through systematic and
LAW
immediate recovery of business and operations
Strategic Risk within the specified time. The scope of the
Risk is in accordance with the facilitation of Business Continuity Plan (BCP) includes continuity
strategic objectives and is aligned with the of service to customers, safety of employees and
Company’s mission. The Company establishes the their families, and minimizing company losses.
top risk assessment process by understanding the The Company already has an identification and
organization’s strategy, creating a top risk profile mitigation plan for environmental and social Corruption and gratification can occur in every distributors, agents, vendors, consultants and other
and mitigating action plans, and identifying strategic risks. One of its realizations in 2023 is that XL business operation and have a negative impact third parties. [GRI 3-3]
risks continuously. Axiata has received ISO 14001 certification for on the industry because it undermines the justice
the Environmental Management System and ISO system, creates poverty and increases inequality. To raise awareness as well as educate all
Operational Risk 45001 for the Occupational Health and Safety Therefore, to prevent corruption and gratification stakeholders, XL Axiata has communicated and
This risk consists of effective and efficient use of Management System. within XL Axiata’s business, the Company has issued trained employees to understand anti-bribery
resources and can disrupt day-to-day business an Anti-Bribery and Anti-Corruption Policy that is in and anti-corruption policies. In the reporting year,
operations. In addition, this risk refers to the risk ESG Risk line with the Company’s value of “uncompromising employees have received antibribery and anti-
resulting from the inadequacy or failure of internal XL Axiata has mapped the ESG risk into its risk integrity”, one of the core values of “ITS XL”. corruption communications and training as noted
processes, HR, systems, or external events. Risk management system. This integration of ESG risk This policy applies to all stakeholders and is not below:
owners manage their respective operating risks into the risk management system demonstrates limited to Commissioners, Directors, employees,
supported by the RCSA system to identify, monitor, the Company’s commitment to identifying,
analyse, and mitigate issues before they become assessing, and addressing environmental, social,
problems. and governance factors, such as the risks of TOTAL FOLLOWING EMPLOYEES ANTI-BRIBERY
LOCATION %
climate change, gender equality, and other risks. TRAINING AND ANTI CORRUPTION
Financial Risk By incorporating ESG considerations into their Anti-Bribery Anti-Corruption Training 1,554 Employees 99.1%
This risk consists of the stability of the Company’s risk management framework, XL Axiata is better
financial position given its exposure to various positioned to mitigate potential risks and capitalize ABAC & GDS Declaration for Employee 100%
treasury risks and other financial risks, including on opportunities associated with sustainability and Integrity Day 600 Employees
liquidity risk, currency risk, and interest rate risk. ethical business practices. This proactive approach › Senior Management
The Company monitors and mitigates the impact of not only enhances resilience against ESG-related › Middle Management
relevant financial risks. challenges but also aligns with the growing investor › Executive
and stakeholder interest in ESG performance. As › Non-executive
Regulatory Compliance Risk a result, the Company can enhance its reputation,
The regulatory compliance risk is managed by attract responsible investors, and contribute to In the reporting year, there were no incidents of bribery or corruption in XL Axiata’s operational environment.
ensuring that all operational activities of the positive societal and environmental impacts. [GRI 205-3]
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
SUSTAINABILITY TRAINING AND WHISTLEBLOWING
COMPETENCY DEVELOPMENT SYSTEM [GRI 2-25, 2-26]
PROGRAM [OJK E.2, GRI 2-17]
The implementation of good sustainability Reports sent to the official SPEAK UP channel will
governance cannot be separated from the support be received by the Administrator of the SPEAK UP
To improve understanding and competence of › Cloud Technology of stakeholders who contribute to the Company’s channel, which includes the Head of the Internal Audit
sustainability, in 2022 XL-Axiata realizes competency › Convergence (Business, channel, IT, Network) integrity. Furthermore, XL Axiata recognizes that Division and the Investigation Unit, which is a function
development and training programs related to › CX & EX the Company’s existence can have an impact, of the Internal Audit Division. If a report necessitates
sustainability as follows: › Digital Experience both positive and negative, on the environment further investigation, the appointed investigator may
› Enterprise Business and society. To mitigate the negative impact, XL be from the Company, Axiata Group Berhad, or a third
› 5G › Growth Hacking Axiata has a mechanism in place for stakeholders party. If the investigation reveals that the employees
› Advance Analytic, AI/ML › Non Key Capabilities and external parties. XL Axiata is committed committed acts that violate the law or the code of
› Agile Ways of Working › Partnership to safeguarding individuals who bring forth ethics, they will be dealt with in accordance with the
› Blockchain › Unified Distribution & Omnichannel reports or concerns, as well as those involved Company Regulations and applicable laws.
› Change Leadership in or overseeing investigations, from any form
of retaliation. This commitment is rooted in the In 2023, there were 3 (three) complaints received
XL Axiata Whistleblowing Policy No: CEOD-04- through whistleblowing channels (Speak Up Channel)
2020. Stakeholders have the option to report any or directly reported to the Investigation Unit. Out of
suspicious activities through the Speak Up channel. these reports received, 2 (two) of the reports were
Furthermore, reports can be submitted via email at classified as violations. Of the 2 (two) reports of
investigation@xl.co.id or through phone/WhatsApp violations, 2 (two) have been resolved, and 1 (one) is
at +6281937701234 and +6281933394567. not substantiated.
CODE OF CONDUCT
CONSTRAINTS, CHALLENGES
To improve integrity, XL Axiata has a code of conduct 4. Commitment to Customers
AND OPPORTUNITIES OF
that regulates employee behaviour and ethics in
carrying out the Company’s business activities by
upholding professional values. XL Axiata’s code of
Holding a commitment to customers by building a
“Trustworthy” attitude and providing appropriate
solutions.
SUSTAINABLE FINANCE [OJK E.5]
conduct includes:
The XL Axiata Code of Conduct applies without
1. Equality of Treatment exception to all XL Axiata leaders and employees. In integrating sustainability into its operations, the Company encounters limitations, difficulties, and opportunities.
Non-discriminatory treatment of employees in a Violation of the Code of Conduct, applicable The following are the challenges the Company is currently facing:
healthy work environment with the application of business ethics or regulations, will be considered
integrity without exception. intolerable behaviour and will be subject to OBSTACLES/CHALLENGES HOW TO OVERCOME OBSTACLES/ OPPORTUNITIES THAT CAN BE
disciplinary action. It may also result in punishment, CHALLENGES DEVELOPED AND SUSTAINABILITY
2. Healthy Partnership formal warning, demotion or termination. The IMPLEMENTATION
Build healthy business partnerships with third Board of Directors is responsible for ensuring Lack of employee Provide training and education on Measuring the Company’s efficiency
parties by complying with XL Axiata policies and that this standard is implemented throughout the understanding of sustainability sustainability to all employees more accurately
applicable regulations. Company’s operational activities.
Data that is not recorded Record data and improve the recording Creating new products/ technologies
3. Anti-Corruption Culture There were no violations of the code of conduct properly work system that consider sustainability aspects
Avoid conflicts of interest, do not accept within XL Axiata during 2023. This indicates that The difficulty of controlling/ Cooperate with other parties by
Establish a unit responsible for sustainability
gratuities and apply the principles of anti- the Code of Conduct has been implemented by all supervising the implementation and appoint XL Axiata’s Head of paying attention to sustainability
corruption, collusion and nepotism. organs of the Company. of sustainability that has been Sustainability and Internal Communication aspects
carried out by the Company as the person in charge of sustainability
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
GRI UNIVERSAL STANDARD
GRI UNIVERSAL STANDARD INDEX - 2021
INDEX - 2021
DISCLOSURE DISCLOSURE
GRI – STANDARD PAGE GRI – STANDARD PAGE
INDEX NO. TITLES INDEX NO. TITLES
GENERAL DISCLOSURE 2-26 Mechanisms for seeking advice and raising concerns 148
Organization and Reporting Practices
2-27 Compliance with laws and regulations 140
2-1 Organizational details 64
2-28 Membership associations 73
2-2 Entities included in the organization’s sustainability reporting 3
Stakeholders Engagement
2-3 Reporting period, frequency and contact point 3
2-29 Approach to stakeholder engagement 152
2-4 Restatements of information 3
2-30 Collective bargaining agreements 90
2-5 External assurance 3
MATERIAL TOPICS
Activities and Employees 3-1 Process to determine material topics 3
GRI 3: Material
2-6 Activities, value chain and other business relationships 64 Topics 2021
3-2 List of material topics 3
2-7 Employees 106 DISCLOSURE OF SPECIFIC TOPICS
2-8 Workers who are not employees 108 ECONOMIC IMPACTS
201 Economic Performance
Sustainable Governance
GRI 3:
2-9 Governance structure and composition 145 Management 3-3 Management of material topics 88
GRI 2: General
Approach 2021
Disclosures 2021 2-10 Nomination and selection of the highest governance body 75
201-1 Direct economic value generated and distributed 89
2-11 Chair of the highest governance body 143
Financial implications and other risks and opportunities due to
Role of the highest governance body in overseeing the 201-2 90
2-12 148 GRI 201: Economic climate change
management of impacts Performance 2016
201-3 Defined benefit plan obligatons and other retirement plans 90
2-13 Delegation of responsibility for managing impacts 148
201-4 Financial assistance received from government 91
2-14 Role of the highest governance body in sustainability reporting 148
202 Market Presence
2-15 Conflicts of interest 149
GRI 3:
2-16 Communication of critical concerns 148 Management 3-3 Management of material topics 104
Approach 2021
2-17 Collective knowledge of the highest governance body 156
Ratios of standard entry level wage by gender compared to
2-18 Evaluation of the performance of the highest governance body 150 202-1 110
local minimum wage
GRI 202: Market
2-19 Remuneration policies 151 Presence 2016
Proportion of senior management hired from the local
202-2 93
community
2-20 Process to determine remuneration 151
204 Procurement Practices
2-21 Annual total compensation ratio 151
GRI 3:
Policy Strategies and Implementations Management 3-3 Management of material topics 88
Approach 2021
2-22 Statement on sustainable development strategy 16
GRI 204:
2-23 Policy commitments 16 Procurement 204-1 Proportion of spending on local suppliers 93
Practices
2-24 Embedding policy commitments 16
2-25 Processes to remediate negative impacts 16
158 PT. XL Axiata Tbk | 2023 Sustainability Report PT. XL Axiata Tbk | 2023 Sustainability Report 159
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
GRI UNIVERSAL STANDARD INDEX - 2021 GRI UNIVERSAL STANDARD INDEX - 2021
DISCLOSURE DISCLOSURE
GRI – STANDARD PAGE GRI – STANDARD PAGE
INDEX NO. TITLES INDEX NO. TITLES
205 Anti-Corruption SOCIAL IMPACT
GRI 3: 401 Employment
Management 3-3 Management of material topics 155
GRI 3:
Approach 2021
Management 3-3 Management of material topics 104
205-1 Operations assessed for risks related to corruption 155 Approach 2021
401-1 New employee hires and employee turnover 105
GRI 205: anti- Communication and training about anti-corruption policies and
205-2 155
corruption 2016 procedures
GRI 401: Benfits provided to full-time employees that are not provided to
401-2 110
Employment 2016 temporary or part-time employees
205-3 Confirmed incidents of corruption and actions taken 155
ENVIRONMENTAL IMPACTS 401-3 Parental leave 111
301 Materials 403 Occupational Health and Safety
GRI 3: GRI 3:
Management 3-3 Management of material topics 78 Management 3-3 Management of material topics 96
Approach 2021 Approach 2021
301-1 Materials used by Weight or volume 80 403-1 Occupational health and safety management system 96
GRI 301: Material
301-2 Recycled inout materials used 80 403-2 Hazard identification, risk assessment, and incident investigation 98
302 Energy 403-3 Occupational health services 100
GRI 3: Worker participation, consultation, and communication on
Management 3-3 Management of material topics 78 403-4 100
occupational health and safety
Approach 2021
GRI 403: 403-5 Worker training on occupational health and safety 103
302-1 Energy consumption within the organization 80 Occupational
Health and Safety 403-6 Promotion of worker health 99
302-2 Energy consumption outside of the organization 80
2018
GRI 302: Energy Prevention and mitigation of occupational health and safety
302-3 Energy Intensity 80 403-7 100
2016 impacts directly linked by business relationships
302-4 Reduction of energy consumption 80 Workers covered by an occupational health and safety
403-8 102
management system
302-5 Reductions in energy requirements of products and services 80
403-9 Work-related injuries 99
305 Emissions
GRI 3: 403-10 Work- related ill health 99
Management 3-3 Management of material topics 78
404 Training and Education
Approach 2021
GRI 3:
305-1 Direct (Scope 1) GHG emissions 83
Management 3-3 Management of material topics 112
305-2 Energy indirect (Scope 2) GHG Emissions 83 Approach 2021
GRI 305: Emissions 404-1 Average hours of training per year per employee 113
305-3 Other indirect (Scope 3) GHG Emissions 83
2016 GRI 404: Training
404-2 Programs for upgrading employee skills and transition assistance 113
305-4 GHG Emissions intensity 83 and Education
2016 Percentage of employees receiving regular performance and
305-5 Reduction of GHG emissions 83 404-3 114
career development reviews
160 PT. XL Axiata Tbk | 2023 Sustainability Report PT. XL Axiata Tbk | 2023 Sustainability Report 161
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
POJK 51/2017 INDEX
GRI UNIVERSAL STANDARD INDEX - 2021
DISCLOSURE
GRI – STANDARD PAGE
INDEX NO. TITLES
405 Diversity and Equal Opportunity INDEX NO. INDEX NAME PAGE
GRI 3: SUSTAINABILITY STRATEGY
Management 3-3 Management of material topics 104
Approach 2021 A.1 Explanation Sustainability Strategy 16
GRI 405: Diversity 405-1 Diversity of governance bodies and employees 109 SUSTAINABILITY PERFORMANCE HIGHLIGHTS
and Equal
Opportunity 2016 405-2 Ratio of basic salary and remuneration of women to men 110 B.1 Economic Performance Highlights 26
408 Child Labor
B.2 Environmental Performance Highlihts 27
GRI 3:
Management 3-3 Management of material topic 104 B.3 Social Performance Highlights 27
Approach 2021
GRI 408: Child Operations and suppliers at significant risk for incidents of child COMPANY PROFILE
408-1 112
Labor - 2016 labor
C.1 Vision, Mission, and Value of Sustainability 68
409 Forced or Compulsory Labor
C.2 Company’s Address 64
GRI 3:
Management 3-3 Management of material topics 104 C.3 Scale Enterprises 64
Approach 2021
C.4 Products, services and business activities 64
GRI 409: Forced or Operations and suppliers at significant risk for incidents of
409-1 112 C.5 Member of Association 73
Compulsory Labor forced or compulsory labor
413 Local Communities C.6 Change of Significant Organization 64
GRI 3: DIRECTORS STTATEMENT
Operations with local community engagement, impact
Management 3-3 115
assessments and development programs D.1 Directors Statement 8
Approach 2021
Operations with local community engagement, impact SUSTAINABILITY GOVERNANCE
413-1 115
GRI 413: Local
assessments and development programs
E.1 Management of Sustainable Finance Implementation 143
Communities
Operations with significant actual and potential negative
413-2 115 E.2 Competency Development related Sustainable Finance 156
impacts on local communities
416 Customer Health and Safety E.3 Risk Assessment for Sustainable Finance Implementation 153
GRI 3: E.4 Stakeholder Engagement 152
Management 3-3 Management of material topics 128
Approach 2021 E.5 Challenges of Sustainable Financial Implementation 157
Assessment of the health and safety impacts of products and SUSTAINABILITY PERFORMANCE
GRI 416: Customer
416-1 129
service category
Health and Safety F.1 Building A Culture of Sustainability 20
2016 Incidents of non-compliance concerning the health and safety
416-2 129
impacts of products and services ECONOMIC PERFORMANCE
Comparison of performance targets and production, portfolios, financial
F.2 91
targets, or investment, revenue and profit and loss
Comparison of performance targets and production, portfolios, financial
F.3 targets, or investment on Financial Instruments or projects in line with 92
Sustainable Finance Implementation.
162 PT. XL Axiata Tbk | 2023 Sustainability Report PT. XL Axiata Tbk | 2023 Sustainability Report 163
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
POJK 51/2017 INDEX POJK 51/2017 INDEX
INDEX NO. INDEX NAME PAGE INDEX NO. INDEX NAME PAGE
ENVIRONMENTAL PERFORMANCE F.21 Environmental work decent and safe 106
General F.22 Training and Competency Development for Employees 113
F.4 Environmental Costs 80 Community Aspects
Material Aspects F.23 Operational Impacts to Local Communities 115
F.24 Public complaints 132
F.5 The Use of Environmentally Friendly Materials 80
F.25 Environmental Social Responsibility Activity 117
Energy Aspects
Responsibility on the development of Sustainable Finance products and/
F.6 The number and the intensity of energy use 80 or services:
The efforts and achievements made energy efficiency including the use of Innovation and development of Sustainable Finance products and/or
F.7 80 F.26 128
renewable energy sources services
Water Aspects F.27 Customer Safety 129
F.8 Water Consumption 84 F.28 Impact of Products/Services 129
Biodiversity Aspects F.29 The number of products recalled 130
The impact of operational areas near or in the area of conservation or F.30 Survey of customer satisfaction 133
F.9 85
biodiversity
OTHERS
F.10 Biodiversity conservation efforts 85
G.1 Written verification from independent parties (if any) 2
Emission Aspects
G.2 Feedback Sheet 166
F.11 The number and intensity of emissions produced by type 83
G.3 Response to Previous Year’s Report Feedback 167
F.12 The efforts and achievement of emission reductions undertaken 83
G.5 POJK 51/2017 Index 163
Aspect of Waste and Effluents
F.13 The amount of waste and effluent generated by type 85
F.14 Waste and Effluent Management Mechanism 85
F.15 Spill that occurred (if any) 85
Aspect of environmental complaints
F.16 The number and material environmental complaints received and resolved. 85
SOCIAL PERFORMANCE
The Company’s commitment to deliver products and/or services
F.17 128
equivalent to the consumer
Employment Aspects
F.18 Equality of employment opportunities 104
F.19 Child Labor and Forced Labor 112
F.20 The Minimum Wage 110
164 PT. XL Axiata Tbk | 2023 Sustainability Report PT. XL Axiata Tbk | 2023 Sustainability Report 165
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SUSTAINABLE GOVERNANCE SUSTAINABILITY TO ACCELERATE A BETTER FUTURE
FEEDBACK FORM [OJK G.2]
FEEDBACK FORM
Thank you to you for reading the 2023 Sustainability Report of PT XL Axiata Tbk to improve the content of Identity of Sender:
the Sustainability Report in the coming years, we hope that you will be willing to fill out this Feedback Sheet
by circling one of the answers and filling in the available points. Name : .............................................................................................................
Email : .............................................................................................................
1. The Sustainability Report is interesting and easy to understand:
a. Agree b. Disagree c. Don’t Know Identify by stakeholder category:
2. This report already describes the Company’s performance in supporting the realization of sustainable a. Shareholder
development: b. Government/Regulator
c. Community
a. Agree b. Disagree c. Don’t Know
d. Customer
e. Employee
3. This report increases your confidence in the sustainability of the Company. f. Business Partners
a. Agree b. Disagree c. Don’t Know g. Mass Media
h. LSM
i. Others, please state.............
4. The materials and data in this Sustainability Report are quite complete.
a. Agree b. Disagree c. Don’t Know Please return this form to:
5. Are the designs, layouts, graphics and photographs in this Sustainability Report good? Corporate Secretary
a. Agree b. Disagree c. Don’t Know PT XL AXIATA TBK
6. TWhat material topics are most important to you? XL Axiata Tower
Jl. H.R Rasuna Said X5 Kav. 11-12 Kuningan Timur,
..................................................................................................................................................................................................................................................
Setiabudi, Jakarta Selatan 12950
..................................................................................................................................................................................................................................................
..................................................................................................................................................................................................................................................
(62-21) 576 1881 (62-21) 579 59928 corpcomm@xl.co.id ; corpsec@xl.co.id
7. What material topics are least important to you?
..................................................................................................................................................................................................................................................
..................................................................................................................................................................................................................................................
..................................................................................................................................................................................................................................................
8. What information is considered to be lacking from this Sustainability Report and needs to be added to
future Sustainability Reports?
.................................................................................................................................................................................................................................................. RESPONSE TO PREVIOUS YEAR’S
..................................................................................................................................................................................................................................................
.................................................................................................................................................................................................................................................. REPORT FEEDBACK [OJK G.3]
During 2023, PT XL Axiata Tbk did not receive a specific response regarding the 2022 Sustainability Report
for further report improvements. However, the Company has made various refinements and improvements so
that this report meets the provisions of POJK No. 51/POJK.03/2017, SEOJK No. 16/SEOJK.04/2021 and GRI
Standard 2021 which are references for writing this report. We hope that this report can be a useful source of
information for the stakeholders.
166 PT. XL Axiata Tbk | 2023 Sustainability Report PT. XL Axiata Tbk | 2023 Sustainability Report 167
Names mentioned 65 people and organisations named in the text · linked when the evidence is strong
unresolved
person
Dr. Muhamad Chatib Basri President Commissioner Dr. Hans
p.8 ×2
unresolved
org
PT Kuadran Satu Komunika
p.16
unresolved
org
Kementerian Ketenagakerjaan
p.17
unresolved
org
PT Pertamina Persero High Risk Project
p.17
unresolved
org
Nasional Sertifikasi
p.17
unresolved
org
Nasional Sertifikasi Profesi Terintegrasi
p.17
unresolved
org
Pemerintah Kabupaten Pamekasan
p.17
unresolved
org
Ministry of Women’s Empowerment
p.18
unresolved
person
H Sahani Saleh
p.18 ×2
unresolved
org
PT Indonesia Comnets Plus
p.20
unresolved
org
PT Berkat
p.21
unresolved
org
Ministry of XL Axiata
p.25 ×2
unresolved
org
Ministry of Communication and Information XLFL
p.25
unresolved
person
Wayan Toni Supriyanto
p.27
unresolved
org
Ministry of Communication and Information
p.27
unresolved
person
KH Mas Mansur
p.28
unresolved
org
PT Xekar
p.28
unresolved
org
Ministry of Finance. This
p.28
unresolved
org
PT PLN (Persero)
p.28
unresolved
org
Yayasan Benih Baik
p.29 ×2
unresolved
person
Ir. R. M. Rustamaji
p.30
unresolved
org
PT Moda Integrasi
p.30
unresolved
org
PT Era Bangun Telecomindo
p.30
unresolved
org
PT Pura Barutama
p.30
unresolved
org
Yayasan Karya Bakti
p.31
unresolved
org
Ministry of Manpower
p.31
unresolved
org
Indonesia Tbk
p.32
unresolved
org
PT Excelcomindo Pratama
p.34
unresolved
org
PT Grahametropolitan Lestari
p.34
unresolved
person
Rachmat Santoso
· Notaris
p.34
unresolved
org
Minister of Justice
p.34
unresolved
org
PT Excelcomindo
p.34 ×2
unresolved
org
PT Grahametropolitan Lestari. In
p.34
unresolved
org
Pratama Tbk.
p.34
unresolved
org
PT Huawei Tech Investment
p.34
unresolved
org
PT Ericsson Indonesia
p.34
unresolved
org
PT Nokia Solutions
p.34
unresolved
org
Indonesia Stock Exchange
p.34
unresolved
org
Axiata Investment (Indonesia
p.34
unresolved
—
Sdn. Bhd., (“TMI”) through TM
p.34
unresolved
—
XLAxiataTbk
p.34
unresolved
org
PT Hipernet Ray
p.38
unresolved
org
PT Princeton
p.38
unresolved
org
PT Hipernet
p.38
unresolved
—
CFO
· Director
p.47
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