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Care and Compassion for the Nation PT Siloam International Hospitals Tbk FY2023 Public Expose www.siloamhospitals.com
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Financial and Operational Update
Page 3
Siloam sustained its YoY and QoQ growth
Revenue¹ (in IDR bn)
Revenue EBITDA
Annual Revenue Quarterly Revenue
IDR8.66tn IDR2.67tn 7.4%
8,663
3.9%
in FY23 in FY23 7,637 7,393
5,262 5,758
1,747 1,685 1,951 2,010 2,047 2,040 2,287 2,289
17.2%| 13.9% 34.6% | 21.9% FY19 FY20 FY21 FY22 FY23 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23
in FY23 vs FY22 in 4Q23 vs 4Q22 in FY23 vs FY22 in 4Q23 vs 4Q22
EBITDA
EBITDA Margin
at 16.6% 20.8% 25.7% 26.8% 30.8% 23.4% 24.4% 29.4% 29.3% 29.5% 29.7% 32.4% 31.4%
30.8% in FY23 vs
Annual EBITDA Quarterly EBITDA
26.8% in FY22
8.4%
17.4%
Net Profit 871 1,197 1,962 1,984 2,670
603 607 741 720
409 411 575 589
IDR1.25tn FY19 FY20 FY21 FY22 FY23 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23
in FY23
Net Profit
75.5% | 43.6% -6.3% 2.2% 9.2% 9.6% 14.4% 5,8% 6.6% 12.5% 12.6% 12.6% 12.7% 16.1% 15.9%
in FY23 vs FY22 in 4Q23 vs 4Q22
Annual Net Profit Quarterly Net Profit
19.9%
21.1%
NPAT Margin at 1,247
14.4% in FY23 vs 700 710 367 363
125 102 111 245 253 257 259
9.6% in FY22
-333
FY19 FY20 FY21 FY22 FY23 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23
¹ NOR for 2019
% Margin
¹ Revenue 2020 onwards referring to non-specialist revenue
FY2023 Public Expose 3
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Stable and sustained growth in all operational metrics
Quarterly Results YTD
80,230 79,272 +25.6%
65,908 67,995 71,316 71,645
51,235 55,704 302,463
49,608 240,842
Inpatient
Admissions
4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23
3.5 3.5 3.4 +15.5%
3.3 3.3 3.2 3.2 3.1 3.1
3.3 3.1
Inpatient Days & 219,689 226,059 225,324 226,204 245,438 242,912 939,877
172,688 179,911 188,017 813,676
ALOS
4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23
ALOS Inpatient Days (days)
+10.7%
64.4% 65.0% 65.0% 64.5% 68.2% 66.2%
51.0% 51.3% 55.1% 58.9% 65.2%
Occupancy Rate
4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23
3.0% 3.0% 3.0% 3.0% 3.2% 3.1% 3.0%
2.9% 2.9%
+23.0%
Outpatient Visits & 3.1%
2.9%
OPD to IPD 896,964 925,259 910,407
1,047,201 1,066,474
841,607
Conversion 691,890 698,796 714,079 3,210,291 3,949,341
4Q21 1Q22 2Q22 3Q22 4Q22 1Q23 2Q23 3Q23 4Q23 FY22 FY23
OPD to IPD Conversion Outpatient Visits
FY2023 Public Expose 4
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Private payer group continues to drive majority of Revenue
% Contribution to Revenue FY2022 vs FY2023
Private BPJS MoH
0.80% 0.02%
17.50% 18.30%
Private patients’ (OPE, Corporate &
Insurance) revenue contribution
maintained above 80% of total Revenue
81.70% 81.60%
FY22 FY23
Payee Group Contribution to Revenue (IDR bn)
-3% +13% -3% +6% +11% +10%
2,431 2,358
2,201 2,145
533 587
452 481
1Q23 2Q23 3Q23 4Q23 1Q23 2Q23 3Q23 4Q23
Private (OPE, Corp + Insurance) BPJS
*MoH: revenue from COVID reimbursement from government
FY2023 Public Expose 5
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Resulting in strong operational cash flows to support future investments
Working Capital
(in Days)
32
20
15
11
5 6
3 4
1Q22
1Q22 2Q22
2Q22 3Q22
3Q22 4Q22
4Q22 1Q23
1Q23 2Q23
2Q23 3Q23
3Q23 4Q23
4Q23
Operating Cash Flow
(in IDR bn)
2,033 2,098
1,688
1,337 1,277
652 553
370
2019 2020 2021 2022 1Q23 1H23 9M23 FY23
FY2023 Public Expose 6
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Siloam Hospitals Digital Initiatives
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OUR ACHIEVEMENTS
I n D igital Tr ans for mation
Digitized Patient Patient Booking Digitized Patient
Voice Channels Journey
With SOFAS implemented in Throughout 2023, Siloam Siloam Digital Channels including
all hospital units, has recorded Chatbot, Mobile, and Website
approximately 80% complaints contributed about
received in the hospitals 846,309
throughout SHG were resolved in 21%
2 hours Digital Outpatient Booking
via Digital Channels of total Outpatient Visits as
of FY2023
FY2023 Public Expose 8
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Continue to Invest and Develop MySiloam App Functionality
MySiloam App & Website
The H e a lt hc a re S up e r A p p
More than More than
Book doctor’s appointment 2.5 million
12 million
downloads
website traffic
As of YTD Dec / month
Manage doctor’s appointment: see 2023 As of YTD Dec
2023
details, re-schedule, or cancel
Book medical check -up, homecare,
selecting medical procedure
Access personal medical records, prescribed
drugs, and medical check -up results
Avg.
Avg. Monthly Engagement
Active Users Rate
Video teleconsultation with specialist
>175 thousand >78%
doctors & medicine delivery As of YTD
As of YTD
Dec 2023 Dec 2023
Call emergency services & access
hospital information
FY2023 Public Expose 9
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Transforming Healthcare: Siloam Receives Prestigious RoE Award for MySiloam App
Siloam have received the Recognition of Excellence (RoE) Award from
OpenGov Asia as an acknowledgement of our hard work in digital
transformation through the MySiloam App and impacting healthcare in
Indonesia.
Siloam have also received ISO27001 certificate for Data Quality and
Management in 2023.
FY2023
LK Offsite Corporate Public Expose
Presentation 10
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Business Update
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MRCCC Opening of New Gastrointestinal Cancer Center (GCC) and Gynaecologic Oncology
Center (GOC), along with additional PET/CT and Flow-Cytometry equipment
PET/CT and Flow-Cytometry Equipment
MRCCC unveiled a state-of-the-art PET/CT
scanner and Flow-Cytometry equipment,
enhancing diagnostic capabilities and
treatment precision.
Gastrointestinal and Gynecologic Cancer Center
GCC, initiated in 2011, now possess 14
specialists offering comprehensive
services for various digestive cancers. GOC,
officially opened in 2021, focuses on
gynecologic cancers.
FY2023 Public Expose 12
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Siloam Hospitals ASRI became the first private hospital to receive the Certificate of
Recommendation for Kidney Transplant Procedure from the government
Kidney Transplant Journey No. of Kidney Transplants Survival Rate
20 July 2017
319 Kidney Transplants
97.3%
2017 First kidney transplant procedure
104
12 March 2021 73
2021 Successfully conducted the 100th kidney
transplant procedure
53 1-year survival rate
35
22 24
4 February 2022 8 Benchmark 95.8%
Successfully conducted the 150th kidney (2013 Annual Report European
transplant procedure Renal Association Registry)
2017 2018 2019 2020 2021 2022 2023
23 March 2022 *YTD Dec2023 *YTD Dec2023
Visitation from Ministry of Health and National
Transplantation Committee to acquire
2022
99.1%
certificate of recommendation for kidney
transplant procedure
5 July 2022
Siloam ASRI became the first private hospital 1-year graft survival
to receive certificate of recommendation and
supporting license for kidney transplant rate
procedure Benchmark 98.6%
(2013 Annual Report European
12 January 2023 Renal Association Registry)
2023
Grand launching Kidney Transplant
*YTD Dec2023
Center
FY2023 Public Expose 13
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Siloam Sriwijaya – Blastula IVF Clinic Journey
Blastula IVF Journey at Siloam Sriwijaya Achievements
21st January
Soft Opening 769 IVF Cycles
19th March
1st Pregnancy
464 Pregnancies
Take Home
2021
20th May 267 Babies
Press Conference & Grand Opening
18th Oct Success Rate
1st Baby Born
Pregnancy
11th Jun
Launching Blastula Family Concept *
64% Global benchmark is 30-45%
* : referral system for doctors and patient
2022 16th Aug
License from Ministry of Health
22nd Sept
100th Baby Born
27th Feb
2023 Hub and Spoke : Siloam Bangka
1st Sept
200th Baby Born
FY2023 Public Expose 14
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3 Siloam Hospitals have been awarded as Stroke-ready Hospitals
Siloam is developing our partnership with Angels Initiative, a healthcare initiative that helps hospitals around the world
become 'stroke-ready’, so that patients who have just suffered a stroke can be treated as quickly and effectively as
possible. We have been collaborating with them since 2019 and have 3 hospital units awarded with diamond, platinum
and gold status.
Siloam Hospitals TB Simatupang Siloam Hospitals Sriwijaya Siloam Hospitals Kebon Jeruk
Angels WSO Diamond Status Angels WSO Platinum Status Q3 2023 Angels WSO Gold Status
Awarded Q2-Q4 2023 Angels WSO Gold Status Q4 2023 Awarded Q3 2023
50% Patients treated 75% Patients treated 50% Patients treated
Door to needle time < 45 Door to needle time < 60 Door to needle time < 60
mins mins mins
Comprehensive stroke Comprehensive stroke Comprehensive stroke
90% 85% 80% patient management
patient management patient management
FY2023 Public Expose 15
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Palembang Integrated Child Center (PICC) at Siloam Hospital Sriwijaya
This clinic specifically provides services
needed by children such as growth and
development clinic, medical
rehabilitation clinic, speech and
occupational therapy, as well as
psychology and acupuncture clinics.
Siloam Sriwijaya Palembang launched an
integrated child health service center These medical services are also supported
called Palembang Integrated Child by 17 pediatricians and sub-specialists,
Center (PICC). including urology and andrology specialists
who work collaboratively to treat children’s
medical conditions.
FY2023 Public Expose 16
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AXON Pain Intervention Center, A Health Service Center To Help Those Suffering From
Chronic Pain
Modern Technology in Providing Health Benefits
Siloam Hospitals inaugurated the AXON Pain Intervention
Center, a healthcare center to help those suffering from
chronic pain to get proper and accurate minimally invasive
medical help.
Located at Siloam Hospital TB Simatupang, Axon Pain Center
brings together a multidisciplinary team of healthcare
professionals from various health studies and uses modern
technology in providing health benefits.
x
FY2023
LK Offsite Corporate Public Expose
Presentation 17
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Siloam Hospitals Makassar Expansion
Expected
Opening
At 3Q2024
Dec 2023
59.8%
Ground Floor 2nd Floor
FY2023 Public Expose 18
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Siloam Hospitals New Gubeng Surabaya
Expected
Opening
At 1Q2025
Dec 2023
46.8%
FY2023 Public Expose 19
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Siloam CSR and ESG Initiatives
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Development of Siloam Clinics in Papua
Our clinics in Papua continue to support under-deserved communities in Papua regions. These 7 clinics provide free healthcare to
more than 10 thousand patients annually. These clinics offers a range of medical care including:
• General healthcare
• Stunting prevention
• Mini Medical Check Up
• Health education and awareness
• Homecare
• Pediatrics & Immunization Mamit Village Nalca Village
• TBC & HIV screening
Daboto Village Danowage Village
Korupun Village Tumdungbon
Village
Corporate
FY2023Presentation
Public Expose 21
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Siloam ESG Campaign 2023 - #SELANGKAH: SEmangat LAwan KAnker
By providing the opportunity for the public to undergo breast
cancer screening, it is hoped to increase early detection of
cancer and reduce disparities in healthcare services.
This initiative will serve as a source of inspiration for other
communities to prioritize health and support early detection
efforts for serious diseases, such as breast cancer.
Beyond screenings, our ESG team fosters awareness through
Health Talks, empowering communities with the knowledge
to recognize and mitigate breast cancer risks.
FY2023
LK Offsite Corporate Public Expose 22
Presentation
Page 23
#SELANGKAH 2023 in Numbers
45,000 Participants
session
of health talk / education
26,281 Woman covered for screening
11,447 Registered for screening
560 Woman received findings and
proceed to a free consultation
200+ Corporate & Groups Have Donated
65 Adopted Villages and Communities
52 Individual Donors
14 Participating Hospital Units
(HU
Participating Radiologist, Doctor &
50+ Medical Staff
FY2023 Public Expose 23
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Siloam Hospitals Head Office Online
Fakultas Kedokteran Universitas Pelita Harapan – 32nd Floor Website : www.siloamhospitals.com/investor-relations
Jl. Boulevard Sudirman No. 15, Lippo Village Contact : Wily Tjandera (Investor Relations Senior Officer)
Tangerang – Banten 15811, Indonesia wily.tjandera@siloamhospitals.com
Care and Compassion for the Nation
Names mentioned 3 people and organisations named in the text · linked when the evidence is strong
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Ministry of Health and National Transplantation
p.13
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Ministry of Health
p.14
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