Source file signed link, expires in 15 minutes
Extracted text 156
Page 1
Page 2
#KEJARMIMPI
ASPIRATION BECOMES INSPIRATION
FOR INDONESIA
It all began with a sincere heart,
progressing step by step, crafting
ideas and creation to answer the call
of the soul.
Turning aspirations into inspiration,
creating innovation and positive
changes with CIMB Niaga. Together,
let’s pursue our dreams for Indonesia.
Disclaimer and Limitation of Liability
This Sustainability Report contains operational, financial
statements, projections and plans, strategy implementation,
and CIMB Niaga’s policies and objectives, which are classified as
forward-looking statements in the implementation of the law
and applicable regulations, except for historical matters. These
statements have the prospect of risk uncertainty and may result
in actual developments being materially different from those
reported. These prospective statements are made based on
various assumptions regarding current conditions and predicted
conditions future in the business environment in which the Bank
conducts business activities. CIMB Niaga does not guarantee that
documents whose validity has been confirmed will bring certain
results as expected.
Page 3
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 3
Table of Contents
CIMB Niaga at a Glance 4 Pillar 4
GOVERNANCE AND RISK
Sustainability Performance Highlights 12
Sustainability Governance 92
Message from the President Director 16
Sustainability Risk Approach Framework 96
Our Support to the Sustainability 24
Development Goals (SDGs) Environmental and Social Risk Approach 97
Our Report 35 Risk Approach and Strategy towards 100
Climate Change
Independent Party Verification 121
Developing Sustainability Policy and 101
Appendix, Reference, and Index 149
Strategy
Pillar 1
Sustainability Governance Approach 104
SUSTAINABLE ACTION
Based on International Financial Reporting
We Together with Employees 51 Standards (IFRS) and Task Force for
Climate-related Financial Disclosures
We and Green Office 57
(TCFD)
We Together With Business Partners 64
Ethical Business 106
Pillar 2 Pillar 5
SUSTAINABLE BUSINESS ADVOCACY AND
STAKEHOLDERS
Responsible Banking 66
ENGAGEMENT
Sustainable Finance 72
Stakeholder Engagement 110
Customer Satisfaction Level and 78
Building a Culture of Sustainability and 113
Complaint Resolution
Sustainable Finance
Pillar 3
External Initiatives and Association 116
CORPORATE SOCIAL Memberships
RESPONSIBILITY (CSR)
Sustainable Finance Advocacy for 117
Pilar 1: Education 81
Stakeholders
Pilar 2: Health and Community Well Being 85
Sustainability Activities 118
Pilar 3: Economic Empowerment 86
Response to Feedback 120
Pilar 4: Climate and Environment 90
Page 4
2023 Sustainability Report
4 PT Bank CIMB Niaga Tbk
CIMB Niaga at a Glance
[POJK51-C.2; C.3][GRI 2-1; 2-3; 2-6]
Legal Entity and Share Ownership
Company Name Limited Liability Company
PT Bank CIMB Niaga Tbk Listed on the Indonesian Stock Exchange (IDX) on 29
November 1989, with stock and bond code BNGA
Share Ownership
CIMB Group Sdn. Bhd: 91.48%
Date and Year of Establishment
PT Commerce Kapital: 1.02%
26 September 1955 Other Public Shareholders: 7.50%
Subsidiaries
Line of Business
PT CIMB Niaga Auto Finance (CNAF)
Banking Services
PT CIMB Niaga Sekuritas (CNS)
Website Head Office Address
www.cimbniaga.co.id Graha CIMB Niaga
Jl. Jend Sudirman Kav. 58
Jakarta 12190, Indonesia
Telp: (+62-21) 250 5252, 250 5353
E-mail Address
Fax: | Fax: (+62-21) 250 5205
Corporate Secretary:
corporate.secretary@cimbniaga.co.id
Sustainability:
sustainability@cimbniaga.co.id
Investor Relations:
investor.relations@cimbniaga.co.id
Page 5
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 5
Financing Portfolio Based on Business Segment (Rp Trillion)
[GRI FS6][FN-CB-000.B]
25.0 23.1 21.1
71.8 67.2 60.1
33.7% 34.2% 33.1%
11.7% 11.7% 11.6%
2023 2022 2021
15.5% 16.1% 17.5%
213,3 196.6 181.5
39.1% 38.0% 37.8%
33.1 31.6 31.8
83.4 74.7 68.5
Corporate Commercial Emerging Business Banking (EBB) Consumer
Non-Performing Loan (NPL) Rate [FN-CB-240a.2]
2023 2022 2021
1.9% 2.8% 3.5%
Significant Changes [POJK51-C.6][GRI 2-6]
This Sustainability Report informed a significant change during 2023, i.e. the appointment of 1
(one) Independent Commissioner, however, there are no changes towards the Board of Directors
composition nor material topics.
Page 6
2023 Sustainability Report
6 PT Bank CIMB Niaga Tbk
CIMB Niaga Vision, Mission, and Values [POJK51-C.1] [SUSBA 1.1.1.1]
VISION MISSION
To be the Leading To provide universal banking services in Indonesia as
ASEAN Company a high-performing, institutionalized and integrated
company located in ASEAN and key markets beyond,
and to champion the acceleration of ASEAN integration
and the region’s links to the rest of the world
Core Values [POJK51-C.1]
E P I C C
ENABLING TALENT PASSION INTEGRITY & COLLABORATION CUSTOMER
Our commitment We pursue ACCOUNTABILITY We commit to team CENTRICITY
is to empower excellence in Our commitment is over individual Our determination
and develop every all we do and to act in an ethical success, as CIMB is to put customers
employee and strive deliver beyond the and trustworthy Niaga’s success is first and always do
to be the best place ordinary. manner and be my success as well right by them.
for the best talent. accountable of all as our collective
our actions. success.
Page 7
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 7
Sustainability Strategy [POJK51-A.1]
#SekarangUntukMasaDepan (#NowForTheFuture) is sustainability as an essential element, integrating
the spirit and commitment of Bank to continuously environmental, social-economic, and Governance (ESG)
improve sustainable operational performance. As a part risk mitigation aspects. In alignment with the integrated
of the CIMB Group, CIMB Niaga embraced the Group’s ESG framework, CIMB Niaga aims to deliver positive
‘Forward23+’ sustainability. This strategy incorporates impacts for stakeholders.
Sustainability Pillars
BANK
Sustainable Action
How we embed sustainability principles in all our CUSTOMER
business operations and processes to reduce our Sustainable Business
negative impact, such as carbon footprint How we responsibly generate
and generate positive impact through our profits, creating net positive impact
business through the products and services
we provide, and by assisting and
encouraging our customers and
clients on their own sustainability
journeys
ADVOCACY AND
STAKEHOLDERS
ENGAGEMENT
How we champion,
engage, build
CIMB Niaga aligns
capability and its sustainability
capacity, raise initiatives within
awareness, and five key pillars
drive participation for that seamlessly
integrated into
sustainability, both
Bank’s business
internal and external strategy.
SOCIETY
Corporate Social
Responsibility
GOVERNANCE AND RISK How we use a portion of
How we govern and report our profits to enhance
sustainability risks, including and contribute towards
setting targets and tolerance levels, sustainable long-term
and how we organize and mobilize positive impacts in the
ourselves for the best results communities around us
Page 8
2023 Sustainability Report
8 PT Bank CIMB Niaga Tbk
CIMB Niaga Sustainability Journey
» Collaborating with CIMB Group in executing the “Net Zero Strategy & Climate Risk Management Project” to
support the achievement of net zero emission (NZE) organization by 2050
» Published the Manufacturing Sector Guidance
» Building the sustainability governance in relation to climate risk, one of which through the establishment of the
Integrated & Climate Risk Unit
» Developing climate scenario analysis (CSA) models and methodology, and joined the climate risk stress test
(CRST) pilot project as requested by the Financial Services Authority (OJK)
» Implementation of Internal Carbon Pricing (ICP)
» Participating in the acquisition of carbon units during the inauguration of the Indonesian Carbon Exchange (IDX
Carbon)
» Utilization of renewable energy through the purchase of Renewable Energy Certificate (REC)
» Launching of the 2024 - 2028 Sustainable Finance Action Plan (RAKB)
» Development of Human Rights Policy
» Implementation of No Deforestation, No Peat, and No Exploitation (NDPE)
commitments, starting with ‘new to bank’ clients in January 2023 and ‘existing to
bank’ clients by December 2023
» Commitment to GHG emission reduction interim targets for sectors with high
sustainability risks, such as coal and cement
» Commitment to achieve net zero GHG emissions for Scopes 1 and
2 in operations by 2030, and commitment to achieve net zero
GHG emissions or reach NZE for the entire organization by 2050
(Scopes 1, 2, and 3)
» Launch of the Sustainability-Linked Loan/Financing (SLL/F) and
Sustainable Finance (SF) programs
» Sustainability Due Diligence (SDD) implementation
» Development of the Sector Guidance
» Formation of the Good Corporate Governance
(GCG) & Sustainability Unit
» Formulation of Sustainability and Sustainable
Finance Policy
» CIMB Niaga becomes member of the Indonesia
Sustainable Finance Initiative (IKBI)
Launching of the 2019 - 2023
Sustainable Finance Action Plan
(RAKB)
Page 9
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 9
Sustainability Awards & Ratings
Awards ESG Ratings
nsparency &
- B-Universe Awards Tra
duction 2023 |
Corporate Emission Re
Bumi Global Carbon Fo
undation x Investor
erse
23.8 (Medium Risk)
Magazine from B-Univ
ards 2023: The
- Wholesale Banking Aw
ject Finance
Indonesia Domestic Pro
Bank of the Year and
Indonesia Domestic
iative of the Year |
CIS-2 (Neutral to Low)
Sustainable Finance Init
ce
Asian Banking & Finan
any’s participation
- Appreciation for comp
Indonesia Carbon
in the initial trading of
Exchange 26 Septemb
er 2023
57
s 2023: Banking for
- Retail Banking Award
Year – Indonesia
Women Initiative of the
ct | Asian Banking &
for Giro Kartini produ
Finance
ity Awards 2023:
- Corporate Sustainabil
pion | Katadata
Green Economy Cham
rate bank 2023:
- Indonesia’s best corpo
ey
CIMB Niaga | Asiamon
parancy Award 2023
- ESG Disclosure Trans
Rating | Bumi Global
with “BB” Management
n Investortrust
Karbon Foundation da
arding awards
* Additional details reg
Annual Report.
can be found in 2023
Page 10
2023 Sustainability Report
10 PT Bank CIMB Niaga Tbk
Markets Served and Emission Footprint in 2023 [POJK51-C.3; C.4][GRI 2-6; FS13]
Total Offices E-channel network throughout Indonesia
412 2,982 907 4
Branch Networks ATM Cash Recycle Multi Denom
Machine (CRM) Machine (MDM)
Note: Detailed explanations regarding the widespread e-channel network across Indonesia, the ‘Sectors and Markets
Served,’ as well as the Bank’s products and services can be found in the 2023 Annual Report.
East Kalimantan
Aceh
North Kalimantan
Riau
Central Kalimantan
West Kalimantan
Riau
Islands
North Sumatera
Bangka Belitung
Islands
West Sumatera
Jambi
South Kalimantan
DKI Jakarta
South Sumatera
Central Java
Lampung
Banten
West Java
DI Yogyakarta Bali
East Java
West Nusa
Tenggara
3,198.78 30,536.20 1,256.41
tonnes CO2e tonnes CO2e tonnes CO2e
SUMATERA JAVA KALIMANTAN
Page 11
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 11
Year 2023
36,488.45 18%
tonnes CO2e Percentage reduction in the total Scope
1 and 2 GHG emissions footprint in 2023
Total GHG emissions compared to 2022
(Scope 1 and 2)
Contribution via renewable energy
certificate (REC)
(6,484) tonnes of CO2e or renewable
energy equivalent to 26,830 GJ
North Sulawesi
Papua
Central Papua
Maluku
Southeast Sulawesi
South Sulawesi
East Nusa Tenggara
11 ATMs 1 CRM
a,
in Mimika, Kuala Kencan
Central Papua
569.12 927.95 Support on affordable
tonnes CO2e tonnes CO2e access for the small-size or
economically disadvantaged
BALI & SULAWESI - segments of the population
NUSA TENGGARA MALUKU - PAPUA
Page 12
2023 Sustainability Report
12 PT Bank CIMB Niaga Tbk
Sustainability Performance Highlights
Sustainable Action
Environmental Performance [POJK51-B.2.B; B.2.B.1; B.2.B.2; B.2.B.3]
Energy for Electricity GHG Emission (Scope 1 + GHG Emission (Scope
and Fuel Scope 2) 3) business travel and
(GJ) (tonnes CO2e) activities not included in
Scope 1 or Scope 2
(tonnes CO2e)
2023 165,079.70 2023 30,004.34*** 2023 1,476.46
2022 161,906.78 2022 36,506.57 2022 1,017.35
2021 199,545.36 2021 39,091.03 2021 634.98
GHG Emission (Scope 3) Water Waste Reduction**
- investment (financing (m3)
portfolio)
(tonnes CO2e)*
2023 - 2023 122,622 2023 17
2022 3,178,428.65 2022 111,053 2022 N/A
2021 3,269,285.14 2021 245,720 2021 N/A
Economic Performance [POJK51-B.1.A.5] Social Performance [POJK51-B.3]
Local Business Business partners fulfill Internal Customer
Partners the Sustainability Due Satisfaction Survey
Diligence (SDD) criteria (Target >3)
2023 620 2023 100% 2023 3.27
2022 529 2022 100% 2022 3.19
2021 416 2021 100% 2021 3.11
Notes:
*Calculations were performed on nine sectors identified as high-emission intensity GHGs by the Net Zero Banking Alliance (NZBA) using The
Partnership for Carbon Accounting Financials (PCAF) method. The 2021 calculation adopted the 2019 edition of the PCAF method while the 2022
calculation using 2022 edition
** Reduction of waste is stated as the potential equivalent of GHG emissions that can be avoided through the Zero Waste to Landfill initiative. The
calculation method leverages Graha CIMB Niaga’s waste data, starting from 2022
***Scope 1 and 2 GHG emissions with climate change mitigation efforts through Renewable Energy Certificate.
Page 13
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 13
Sustainable Business
Economic Performance [POJK51-B.1; B.1.A.1; B.1.A.2; B.1.A.3; B.1.A.4] [FN-CB-240a.1]
Operating Total Products
Income and Services
(Rp billions)
18,866 195 194
18,785
17,568 175
2023 2022 2021 2023 2022 2021
Net Profit Total Assets
(Rp billions) (Rp billions)
334,369
306,754 310,787
6,551
5,097
4,099
2023 2022 2021 2023 2022 2021
KKUB Financing Micro, Small, and Total Environmentally Friendly
(Rp billions) Medium Enterprises Products [Products that meet and/or
(MSME) Financing supporting the Sustainable Business
(Rp billions) Activity Category (KKUB) criteria]
55,451 22,753
51,444 21,383 9
45,069 20,595 8 8
2023 2022 2021 2023 2022 2021 2023 2022 2021
Page 14
2023 Sustainability Report
14 PT Bank CIMB Niaga Tbk
Corporate Social Responsibility
2023 2022 2021
Social Performance [POJK51-B.3]
Realization of CSR Funds (Rp millions) 24,946 24,246 32,365
Environmental Performance – Biodiversity [POJK51-B.2.B.4]
Number of Bamboo (Accumulated) 49,400 49,400 30,400
Governance and Risk
Percentage of Complaints Total anti-fraud
(Whistleblowing) investigated training participants
(closed) from the total number
of complaints received
2023 56% 2023 5,071
2022 32% 2022 2,595
2021 27% 2021 3,220
Advocacy and Stakeholders Engagement
2023 2022 2021
Customer Complaints Resolved 99% 99% 98%
Customer Loyalty Level - Net Promoter Score (NPS) 50% 50% 28%
Sustainable Finance Training for Board of Directors (Senior 100% 100% 100%
Executive) and Board of Commissioners
Page 15
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 15
#SekarangUntukMasaDepan [POJK51-B.2] [GRI 305-5]
16% 18% 18%
Contribution Reduction in Green House Contribution through
through renewable Gas (GHG) emission Renewable Energy Certificate
energy to total intensity compared to (REC) to GHG emission Scope
energy use 2022 [POJK51-B.2] [GRI 305-5] 1 and 2 footprint
3% ± 120.000
Percentage reduction in GHG emissions tonnes CO2e
(Scope 3) - investments (financing Average potential GHG emissions that can be
portfolio) in 2022 compared to 2021 avoided through digital banking transactions
26% 29% 89%
Percentage of Sustainable Business Oil palm plantation financing portofolio that Clients that have
Activity Category (KKUB) from total already has or is in the process of ISPO and/or completed their
Bank financing RSPO certification sustainability Action Plan
30 people
Training participants with
1,266 disabilities in 2023
>7,600
>87,000 students
Recipients of
>50,800 hours tonnes CO2e
the CIMB Niaga
scholarship Total hours of employee
>900 schools Potential for carbon absorption
program in participating in the Employee AMDB and TDB financial literacy from bamboo planting from
2006 – 2023 Volunteer Program activities from 2011-2023 2012 until 2023
83% Palm Oil, Power, Coal,
Cement
Percentage of
whistleblowing system Current sectors targeted for intervention to
7
reports investigated out of the total number reduce GHG emissions towards a net zero Total sector
of valid complaints to be investigated GHG emissions guidances published
100% CIMB Niaga, together CIMB Group, has been actively
participating in the Collective Commitment to Climate Action
Sustainable finance training attended by the
(CCCA) program since 2019, which has been succeeded by the
Board of Commissioners and the Board of
Net-Zero Banking Alliance (NZBA) since 2021.
Directors
Page 16
2023 Sustainability Report
16 PT Bank CIMB Niaga Tbk
Message from the
President Director
[POJK51-D.1] [GRI 2-22] [SUSBA 1.1.1.3]
Dear Respected
Stakeholders,
The 28th Conference of Parties (COP) of the United
Nations Framework on Climate Change (UNFCCC)
in Dubai, United Arab Emirates, in November 2023,
pledged a total financing commitment of US$83.76
billion (equivalent to Rp1.3 quadrillion), with 74%
of it being allocated for climate financing. This
commitment recognized the significance and urgency
among global leaders to take concrete actions in
combating the escalating threats of climate change
to our livelihoods.
The Indonesian government has responded to
the outcomes of COP 28 through introduction of
three sustainable finance agendas, namely the
establishment of Energy Transition Mechanisms
(ETM), the Asean Taxonomy for Sustainable Finance
(ATSF) version 2, and the Indonesia Just Energy
Transition Partnership (JETP). Furthermore, the
Indonesian government aims to achieve net-zero
greenhouse gas (GHG) or net zero emissions (NZE) by
2060 and has established the Forest and Other Land
Uses (FOLU) Net Sink 2030 as a national program,
projected to contribute up to 60% of Indonesia’s total
Sustainability is a journey target reduction in greenhouse gas (GHG) emissions
through domestic efforts.
of learning collectively,
The ambitious targets for reducing GHG emissions
pursuing dreams, require support from all stakeholders, including
and strengthening the banking industry, which plays a crucial role
in minimizing the negative impacts of climate
investment performance change. The goals of the Paris Agreement and
achieving NZE can be realized through targeted
#SekarangUntukMasaDepan and measured financing in sectors with high GHG
emission intensity, while rigorously considering the
negative environmental and social implications. The
Page 17
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 17
Indonesian government emphasizes the importance organizational unit within Bank. This commitment is
of the private sector’s role in contributing to these manifested in various targets, such as achieving net zero
commitments. In alignment with the CIMB Group’s GHG emissions in Scope 1 and 2 operations by 2030 and
annual event, The Cooler Earth Sustainability Summit attaining overall net zero GHG emissions (Scope 1, 2, and
2023, CIMB Niaga actively participates as a catalyst in 3) or NZE by 2050, which includes phase-out of thermal
tackling climate change. coal financing by 2040. Consequently, the sustainability
and sustainable finance strategies and initiatives
Policy to Address Challenges implemented by Bank are geared towards achieving
Sustainability and Sustainable Finance Values these long-term and sustainable commitments.
CIMB Niaga embraced sustainability values that will be Overcoming the challenges on the journey to fulfill
continuously applied through our commitment to the these commitments requires collaboration with all
society. These values evolve alongside the challenges relevant stakeholders.
and opportunities arised from changes in environmental,
social, and governance (ESG) aspects. Rapid changes Sustainable Finance Implementation
further drive us to strengthen our performance to Achievements and Recognition
continuously achieve sustainable finance. Guided by In 2023, CIMB Niaga has achieved several milestonneses,
our core values—Enabling Talent, Passion, Integrity & including a 24% reduction in Scope 1 and 2 GHG emissions,
Accountability, Collaboration, and Customer Centricity as compared to the 2019 GHG baseline, while also
(EPICC)—CIMB Niaga is committed to implementing actively supported climate change mitigation efforts,
sustainability values and the principles of sustainable such as the utilization of renewable energy through
finance. These values and principles are realized the purchase of Renewable Energy Certificates (REC),
through various policies to respond and adapt to various the purchase of carbon units in the Indonesia Carbon
challenges and opportunities. Exchange (IDXCarbon), and solar panel installation.
Additionally, the sustainable palm oil financing portfolio
Response towards Sustainability and Sustainable witnessed a remarkable 17% growth, surpassing the set
Finance target of 5%.
The impacts of climate change directly or indirectly
affect the sustainability of all aspects in our lives. Starting from 2023, all waste generated from one
As a financial institution with a central role, we have of the Bank’s head office buildings, i.e., Graha Niaga in
responded to this challenge alongside CIMB Group by Jakarta, has been successfully recycled, achieving zero
actively participating in the Collective Commitment waste to landfill. Moving forward, Bank will gradually
to Climate Action (CCCA) program since 2019, later adopt the zero waste to landfill approach in other
succeeded by the Net-Zero Banking Alliance (NZBA) Bank’s buildings. Additionally, CIMB Niaga documented
in 2021. CIMB Group’s commitment serves as a role an average sustainability training duration of 5.3 hours
model for CIMB Niaga to make a positive contribution in per employee (263% higher than the target average of
addressing climate change. Tangible results from these 2 hours per employee) and an average CSR hours by
efforts have positioned CIMB Group and CIMB Niaga as employees of 5.1 hours per employee (170% higher than
pioneers among emerging banks in ASEAN committed the target average of 3 hours per employee).
to achieving NZE by 2050.
Through the CSR pillar of Health and Community
Commitments, Achievements, and Challenges in the Well-being, CIMB Niaga collaborated with the United
Implementation of Sustainability and Sustainable Nations Children’s Fund (UNICEF) to implement an early
Finance detection and management program for malnutrition to
The success of CIMB Niaga in implementing sustainable prevent stunting in East Nusa Tenggara (NTT).
finance is inseparable from the commitment of every
Page 18
2023 Sustainability Report
18 PT Bank CIMB Niaga Tbk
For the various achievements in sustainability environmental laws and regulations, as well as ethical
performance mentioned above, CIMB Niaga has received business practices. In alignment with Sustainable
sound recognitions from multiple institutions, including Finance Policy, CIMB Niaga prioritizes financing to sectors
the Katadata Corporate Sustainability Award 2023 in the that positively contributes towards EESG performance.
Green Economy Champion category, the Asian Banking Additionally, in collaboration with CIMB Group, Bank has
& Finance Retail Banking Awards 2023: Banking for established targets and strategies for decarbonization
Women Initiative of the Year – Indonesia for the Kartini and a just transition for several sectors with high GHG
Savings product, Overall Winner in the Annual Report emission intensity.
Award (ARA) 2022, and several other awards.
Challenges that Still Need to be Addressed The GHG emission reduction targets in the palm
The awards and recognitions obtained does not oil and power sectors are established through the
satisfy CIMB Niaga; instead, it motivates the Bank to Net Zero Strategy & Climate Risk Management
strive even further, including in the implementation of project conducted by CIMB Niaga in collaboration
sustainable finance as well as transformation towards with CIMB Group. The determination of these
NZE organization. Bank aims to reduce GHG emissions targets aligns with the Science-Based Target
while maintaining smooth operations and excellent Initiative (SBTi) and the International Energy
customer service. Furthermore, the Bank also positively Agency Net Zero Emission (IEA NZE) 2050.
contributed to the emergence of a low-carbon economic
ecosystem, identifying and mitigating climate risks in
Bank’s financing portfolio, and more. Sustainable Finance Opportunities and Business
Prospects
Strategy for Target Achievement Opportunities and business prospects that support EESG
Sustainable Finance Risk Management performance are growing, although a prudent approach
Regarding climate risk governance, in 2023, the Bank, must still be taken. As of 2023, CIMB Niaga’s sustainable
via Risk Management Directorate, have established the finance portfolio reached Rp55.45 trillion or nearly 26%
Integrated & Climate Risk Unit. This unit is responsible of Bank’s total financing portfolio. The management
for the development & implementation of climate risk of CIMB Niaga’s sustainable financial portfolio aligns
management framework, as well as the integration of with the Green Social Sustainability Impact Product
climate risk aspects into the overall Enterprise Wide Services (GSSIPS) framework established by CIMB
Risk Management Framework. The Integrated & Climate Group. Furthermore, the results of debtor identification
Risk Unit also ensures the climate scenario analysis process according to the Indonesian Green Taxonomy
methodologies development is in line with the policies (THI) showed that 18% of Bank’s top 450 debtors
of the Financial Services Authority (OJK) regarding are identified as green or yellow based on the loan
climate risk stress tests (CRST) for the banking industry. outstanding.
Risk management in sustainable finance requires the Aside from support towards sectors that positively
integration of various aspects, including environmental, contributes to the environment and society, CIMB
economic, social, and governance (EESG) factors. This Niaga is gradually transitioning its financing to sectors
includes financing portfolio that supports community with high GHG emissions intensity yet moving towards
well-being and empowerment, in compliance with a low-carbon economic ecosystem. The Bank is also
Page 19
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 19
expanding the implementation of Sustainability Due usaha di sektor-sektor yang mendukung Tujuan
Diligence (SDD) in the Commercial Banking segment, by Pembangunan Berkelanjutan (TPB) akan menjadi usaha
adding two sectors: forestry & natural rubber and oil & baru yang mewarnai era perubahan. Prospek usaha ini
gas. Bank also launched Manufacture Sector Guidance terus membaik, walaupun masih memerlukan banyak
that complements the six existing Sector Guidances, i.e. pembelajaran, waktu, komitmen, dan pemimpin-
Coal, Forestry & Natural Rubber, Palm Oil, Construction pemimpin baru dengan sustainability mindset.
& Infrastructure Services, Oil & Gas, and Mining &
Quarrying. These Sector Guidance serve as the basis External Situation
for debtors to develop decarbonization plans while also The IDXCarbon launched in September 2023 represents
serve as Bank’s consideration in making sustainable an opportunity to support sustainability within EESG
finance decisions. context. This opportunity potentially influence the
sustainability perspectives and strategies of businesses
CIMB Niaga also continues to advocate and engage in Indonesia. We are hopeful that the conducive external
stakeholders by emphasizing leader’s crucial role in environment will support us towards achieving our
driving sustainability as well as sustainable finance. dreams in realizing SDG targets, the Paris Agreement,
One of our initiatives involves the publication of our and a low-carbon economy, especially in Indonesia’s
interview for Leaders in Sustainability 2023, together decarbonization commitment towards 2060 NZE.
with 18 business leaders in Asia and published by Green
Network Asia (GNA). Appreciation
We convey our appreciation and gratitude to all
Ke depan, keberlanjutan bukan lagi sekedar melakukan stakeholders who have walk with us in the journey of
inisiatif, namun perubahan nyata pada semua sektor ‘pursuing dreams.’ This support and trust serve as our
usaha dan bahkan dalam kehidupan kita. Peluang inspiration to work now, for the future. Let us raise our
voices louder: #SekarangUntukMasaDepan, together, we
head towards a sustainable Indonesia.
#SekarangUntukMasaDepan
Jakarta, 5 March 2024
Commitment is essential,
especially from
regulators and investors,
to drive sustainability LANI DARMAWAN
President Director
efforts in the future.
Page 20
2023 Sustainability Report
20 PT Bank CIMB Niaga Tbk
Board of Commissioners
* Appointed as Senior Independent Commissioner of the Bank through
CIMB Niaga Board of Commissioners Circular Decree No. 014/DEKOM/
KP/VI/2019 as of 28 June 2019.
** Appointed at the AGMS on 10 April 2023 and effective 25 January 2024.
Didi Syafruddin
Yahya
President Commissioner
Glenn Muhammad Surya Jeffrey Kairupan* Sri Widowati
Yusuf Independent Independent
Vice President Commissioner Commissioner
Commissioner (Independent)
Farina J. Dato’ Abdul Rahman Vera Handajani
Situmorang** Ahmad Commissioner
Independent Commissioner
Commissioner
Sharia Supervisory Board
Prof. Dr. M. Quraish Prof. Dr. Fathurrahman Dr. Yulizar D.
Shihab, MA Djamil, MA Sanrego, M.Ec.
Chairman Member Member
Page 21
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 21
Board of Directors
Lani Darmawan
President Director
Lee Kai Kwong John Simon Fransiska Oei
Director Director Director
Pandji P. Djajanegara Tjioe Mei Tjuen Henky Sulistyo
Director Director Director
Joni Raini Rusly Johannes Noviady Wahyudi
Director Director Director
Page 22
2023 Sustainability Report 22 PT Bank CIMB Niaga Tbk
Page 23
2023 Sustainability Report PT Bank CIMB Niaga Tbk 23
Page 24
2023 Sustainability Report
24 PT Bank CIMB Niaga Tbk
Our Support to the Sustainable
Development Goals (SDGs) [SUSBA 1.1.1.4;1.6.2.7]
Pillar No SDG Indicator Achievements
8.2 Achieve higher levels of economic » Bank continues the HyWork way of working.
productivity through diversification, » Bank has obtained ISO 27001:2013 certification for its Information Security
technological upgrading and innovation Management System covering IT Security and Data Center Services, which includes
the IT Security Sub-Directorate and Data Center Operation Management Group.
8.4 Improve global resource efficiency » The Bank utilizes renewable energy through the purchase of Renewable Energy
in consumption and production Certificates (RECs), contributing to a reduction of -6,484 tonnes of CO2e or an
progressively and endeavour to decouple equivalent of 26,830 GJ in NRE
economic growth from environmental
degradation
8.5 Achieve full and productive employment » Bank own a Human Rights Policy outlining the Bank continously safeguarding the
and decent work for all women and fundamental employment rights and upholds the principle of equality with no
men, including for young people and discrimination of ethnicity, religion, race, gender, gender identity, social status, or any
vulnerable groups, and equal pay for other factors that potentially violates Human Rights.
work of equal value » Moreover, the Bank’s recruitment processes are conducted objectively, adhering to
internal standards, and prioritizes the principle of equality.
PILAR 1: TINDAKAN BERKELANJUTAN PILLAR 1: SUSTAINABLE ACTION
» As of December 2023, the workforce composition of Bank is 51% female and 49%
male.
8.7 Take immediate and effective measures » Bank has a Human Rights Policy that outlines its commitments to refrain from
to eradicate forced labour, end modern engaging in forced labor, modern slavery, migrant workers, human trafficking, and
slavery and human trafficking and child labor or underage workers (below the age of 18 years which endangering
secure the prohibition and elimination of safety and.or below the age of 15 years). This policy applies to Banks, customers and
the worst forms of child labour, including partners who work with the Bank.
recruitment and use of child soldiers » The Bank including criteria related to human rights into vendor selection criteria
process, such as the criteria for the availability of human rights policies, human rights
due diligence, grievance mechanisms, encouraging diversity, equality and inclusion
» Human rights related aspects have also been integrated in the SDD process to
debtors/prospective debtors.
8.8 Protect labor rights and promote safe Bank is committed to providing fair treatment to all its employees, following the
and secure working environments for all Employee Code of Ethics & Code of Conduct Policy and referring to the third principle
workers, including migrant workers, in regarding the freedom of association and effective recognition of the right to collective
particular women migrants, and those in bargaining, including the formation of labor unions and the negotiation of collective
precarious employment labor agreements as stated in the United Nations Global Compact (UNGC).
10.3 Ensure equal opportunity and reduce Same as the achievements outlined on target 8.5
inequalities of outcome, including by
eliminating discriminatory laws, policies
and practices and promoting appropriate
legislation, policies and action in this
regard
10.4 Adopt policies, especially fiscal, wage Bank regulates the provision of allowance, life insurance, and health care in accordance
and social protection policies, and with applicable regulations. Bank portion recorded at 6.24% while employee is at 3%.
progressively achieve greater equality
12.2 Achieve the sustainable management » Bank has committed to net zero GHG emissions for Scope 1 and 2 in operations by
and efficient use of natural resources 2030.
» Bank installed solar panels at one of the CIMB Niaga offices
» Bank purchased Renewable Energy Certificates (RECs) amounting to 7,453 MWh.
» Bank acquired 7,000 carbon units through the Indonesia Carbon Exchange.
13.1 Strengthen resilience and adaptive » Graha CIMB Niaga certified as a ‘Platinum’ green building by the Building and
capacity to climate-related hazards and Construction Authority (BCA) of Singapore
natural disaster » Bank’s positive contribution on bamboo conservation is accumulated at more than 49
thousand since 2012
Page 25
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 25
Pillar No SDG Indicator Achievements
8.3 Promote development-oriented policies Bank has disbursed Rp22.8 trillion in financing to the MSME segment as per 31 December
that support productive activities, 2023
decent job creation, entrepreneurship,
creativity and innovation, and encourage
the formalization and growth of micro-,
small- and medium- sized enterprises,
including through access to financial
services
8.10 Strengthen the capacity of domestic Bank has expanded and eased banking access for all Indonesians through its digital
finansial institutions to encourage and banking innovation
expand access to banking, insurance and
financial services for all
9.3 Increase the access of small-scale Same as the achievements outlined on target 8.3
industrial and other enterprises, in
particular in developing countries, to
financial services, including affordable
credit, and their integration into value
chains and markets
9.4 Upgrade infrastructure and retrofit As per 31 December 2023, Bank provided Rp6.19 trillion in KKUB financing for the
industries to make them sustainable, construction and infrastructure
with increased resource-use efficiency
and greater adoption of clean and
environmentally sound technologies and
industrial processes, with all countries
taking action in accordance with their
respective capabilities
PILLAR 2: SUSTAINABLE BUSINESS
10.2 Empower and promote the social, Bank provides banking services to all individuals without discrimination on ethnicity,
economic and political inclusion of all, religion, race, social status, gender, or any other potentially discriminatory factors that
irrespective of age, sex, disability, race, may violate human rights.
ethnicity, origin, religion or economic or
other status
13.2 Integrate climate change measures into » Bank has established a Sustainability and Sustainable Finance Policy aligned with the
national policies, strategies and planning national climate change strategy.
» Bank has formed the Integrated & Climate Risk Unit.
» Bank has developed climate scenario analysis (CSA) methodology and participated in
a pilot project for climate risk stress tests (CRST) requested by the Financial Services
Authority (OJK).
» Bank, along with CIMB Group, has implemented the Net Zero Strategy & Climate Risk
Management project, resulting in a strategy and interim targets for 2030 targeting
four sectors:
a. Coal Sector: Reducing the financing portfolio for thermal coal mining to 50% of
the 2021 baseline.
b. Cement Sector: Reducing the customer’s physical emission intensity in the
cement sector by 36%, from 0.72 to 0.46 tonnes of CO2e per tonnes of cement
produced (compared to the 2021 baseline).
c. Palm Oil Sector: To achieve 16% reduction of emission intensity in palm oil
portfolio (from 2022 baseline), by engaging with clients to shift production
towards sustainable palm oil
d. Power Sector: To achieve 38% reduction of emission intensity in power portfolio
from 2022 baseline), focusing on low carbon and renewable alternatives to
accelerate decarbonization plans of our clients
15.2 Promote the implementation of Bank has implemented a commitment to No Deforestation, No Peat, and No Exploitation
sustainable management of all types (NDPE) in financing the palm oil and forestry sectors. This NDPE commitment has been
of forests, halt deforestation, restore requested to all debtors since December 2023.
degraded forests and substantially
increase afforestation and reforestation
globally
15.a Mobilize and significantly increase In accordance with the Green Social Sustainability Impact Products & Services (GSSIPS)
finansial resources from all sources framework, Bank together with CIMB Group are committed to disbursing RM100 billion
to conserve and sustainably use or the equivalent to Rp208 trillion in sustainable financing by 2024. In 2023, CIMB Niaga
biodiversity and ecosystem has contributed Rp6.9 trillion to support this achievement
Page 26
2023 Sustainability Report
26 PT Bank CIMB Niaga Tbk
Pillar No SDG Indicator Achievements
10.2 Empower and promote the social, Community Link #JadiBerkelanjutan program supports community social and economic
SOCIAL RESPONSIBILITY
economic and political inclusion of all, activities, including empowerment programs for women and persons with disabilities,
PILLAR 3: CORPORATE
irrespective of age, sex, disability, race, particularly in Eastern Indonesia
ethnicity, origin, religion or economic or
other status
13.3 Improve education, awareness-raising Aligned with the bamboo conservation program, Bank is also engaged in capacity building
and human and institutional capacity on activities for farmer groups, focusing on bamboo product processing, entrepreneurship,
climate change mitigation, adaptation, and financial literacy.
impact reduction and early warning
13.2 Integrate climate change measures into Same as the achievements on Pillar 2 target 13.2
national policies, strategies and planning
15.5 Take urgent and significant action Bank has implemented a No Deforestation, No Peat, and No Exploitation (NDPE)
to reduce the degradation of natural commitment to finance the oil palm and forestry sectors, as well as a commitment to
habitats, halt the loss of biodiversity and phase-out thermal coal financing by 2040. In addition, Bank also has an Exclusion List
protect and prevent the extinction of where Bank prohibits financing to debtors who are directly or indirectly involved in the
threatened species destruction of cultural heritage, national and/or international protected areas, including
peat conservation and wetland areas on Ramsar sites
15.7 Take urgent action to end poaching and Bank Exclusion List outlining prohibited business activities, which includes financing for
PILLAR 4: GOVERNANCE AND RISK
trafficking of protected species of flora illegal activities.
and fauna and address both demand and
supply of illegal wildlife products
16.2 End abuse, exploitation, trafficking and Bank is committed, as outlined in its Human Rights Policy, to refraining from involvement
all forms of violence against and torture in practices such as forced labor, bonded labor/debt labor, child labor, underage labor,
of children migrant labor, human trafficking, and modern slavery.
16.4 Significantly reduce illicit financial and Bank has established an Exclusion List outlining prohibited business activities, which
arms flows, strengthen the recovery and includes financing for weaponry, ammunition, and terrorism. It is aligned with the Anti-
return of stolen assets and combat all Money Laundering (AML), Counter-Terrorism Financing (CTF) and Counter-Proliferation
forms of organized crime Financing of Weapon of Mass Destruction (CPFWMD) Program
16.5 Substantially reduce corruption and » One of the items under Bank’s Exclusion List is the prohibition of financing activities
bribery in all their forms related to any bribery and corruption activities.
» Bank is certified ISO 37001:2016 regarding Anti Bribery Management System,
embedded in Sub-directorate of Strategic Procurement and Admin Property
Management
» The Bank’s Board of Commissioner and Board of Directors also signed the Declaration
of the Integrity Pact, Code of Ethics & Anti-Corruption Commitment periodically,
starting in 2020. In 2023, the signing took place on 22 May 2023 and published on
the CIMB Niaga website
12.6 Encourage companies, especially large Bank implemented a Sustainable Finance Policy and Procedures governing the
and transnational companies, to adopt Sustainability Due Diligence mechanism. This mechanism encourages customers to
PILLAR 5: STAKEHOLDER ENGAGEMENT AND
sustainable practices and to integrate adopt best sustainability practices in their business operations.
sustainability information into their
reporting cycle
12.8 Ensure that people everywhere have the Bank owns a dedicated website addressing sustainability topics, accessible to the public.
relevant information and awareness for Additionally, Bank actively engages in various sustainability initiatives and activities,
ADVOCACY
sustainable development and lifestyles such as The Cooler Earth’s Sustainability Summit. This initiative aims to raise awareness
in harmony with nature of sustainability issues, catalyze customers and stakeholders to take action, and build
real momentum in sustainability.
13.3 Improve education, awareness-raising Bank periodically conducts sustainability training for internal employees, customers,
and human and institutional capacity on and vendors. For instance, through initiatives like The Cooler Earth Sustainability
climate change mitigation, adaptation, Summit 2023.
impact reduction and early warning
16.6 Develop effective, accountable and Bank consistently upholds the values of accountability and transparency in its business
transparent institutions at all levels activities, aligning with the Corporate Policy Manual.
Page 27
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 27
Sustainable Development Goals (SDGs) Related Sustainability
Governance Based on Global Investors for Sustainable
Development (GISD) Alliance [GRI 201-2]
Governance
1. Bank acknowledges that efforts to mitigate the impact of SDGs-related risks will be successful when integrated
into a well-established governance structure.
2. Bank has a sustainability governance body in place to support the achievement of SDGs. The structure of the
sustainability governance body aligns with Pillar 4. The achievement and implementation of the SDGs refers to
Presidential Regulation of the Republic of Indonesia No. 111 of 2022 concerning Implementation of the Achievement
of Sustainable Development Goals.
3. Bank currently has a Sustainability Unit and an Integrated & Climate Risk Unit responsible for implementing the
sustainability framework, including supporting SDGs.
4. This is how to address SDG-related issues and ensure that initiatives and actions toward achieving the Sustainable
Development Goals are comprehensively executed.
Strategy
1. Bank has various policies supporting the achievement of the SDGs, including but not limited to Sustainability Policy,
Sustainable Finance Policy, and Human Rights Policy.
2. Bank owns the Green Social Sustainability Impact Products & Services (GSSIPS) framework to ensure financing
aligns with positive contributions to SDGs.
3. Bank has developed a model and methodology for climate scenario analysis (CSA) and participated in a pilot project
for climate risk stress tests (CRST) requested by the Financial Services Authority (OJK). This aims to support the
achievement of Indonesia’s net zero GHG emissions target by 2060, Forest and Other Land Uses (FOLU) Net Sink
2030, and Enhanced Nationally Determined Contribution (ENDC) Indonesia.
4. Bank has implemented and operates a Sustainability Due Diligence (SDD) mechanism covering both credit and non-
credit activities.
5. Sustainability Due Diligence is conducted, considering various environmental and social aspects, including SDG
achievements.
6. Bank also has a strategy to identify SDG-related opportunities and challenges.
Risk Management Matrix and Target
1. Incorporate SDG-related risks as a consideration in assessing
1. Identify debtor’s portofolio/group that
financial and non-financial risks.
have a positive impact and contribute
2. Strive to enhance borrowers’ awareness of achievement and
to achieving the SDGs.
assess and incorporate SDG aspects into Sustainability Due
2. Sustainability Due Diligence (SDD)
Diligence (SDD).
conducted on Bank’s financing
3. Improve sustainability risk literacy and awareness of
portfolio.
Sustainable Development Goals internally for Bank,
customers, and suppliers.
4. Identify potential risks associated with the Sustainable
Development Goals.
Page 28
2023 Sustainability Report
28 PT Bank CIMB Niaga Tbk
Sustainable
Matrix Development Goals Contribution Reference
(SDGs)
GHG emissions associated with Bank calculates GHG emissions from Bank financing GISD (new)
the Company and the projects as of 31 December 2022 in nine sectors identified to
it finances, using the specified have high GHG emission intensity according to the
methodology Net Zero Banking Alliance (NZBA). The calculation
results reveal a total of 3.18 million tonnes CO2e in
Bank's financing portfolio.
Percentage of investment Bank holds a sustainable investment portfolio, GISD (new)
portfolio that is in line with consisting of Green Bonds and Green Sukuk
the definition of Sustainable Diverse issued by State-Owned Enterprises (SOEs) or
Development Investing (SDI) the Government of the Republic of Indonesia,
amounting to Rp580.99 billion in 2023.
Total outstanding loans, In 2022, Bank has disbursed Rp22.8 trillion on HIPSO – FI-
value of outstanding loans MSME financing for 7,000 debtors, with financing 01/02
(segmented based on financing composition of micro business of 4%, small
for MSMEs) enterprises of 29%, and medium enterprises of
67%.
Total amount and value of As of 31 December 2023, there were 31,577 Student Sustainability
free checking accounts for Savings (SimPel) accounts with a total value of Report
customers who previously did Rp4.43 billion.
not have a bank account
New and existing Business Bank has less than 0.3% of its total financing Sustainability
activities (financing, investment, channeled to thermal coal mining and oil and Report
insurance) related to thermal Diverse gas exploration companies. Furthermore, no
coal mining and oil and gas new financing for thermal coal mine expansion
exploration companies. activities.
Total amount and value from Environmental-Based Business Activity (KUBL) GISD (new)
green and sustainability-related financing as per 31 December 2023 reached Rp33.5
financing trillion distributed to 1,486 debtors.
Portfolio impact analysis Almost 30% of Bank’s total financing carries high UNEP FI
conducted to inform business level of sustainability risk potential.
strategy, ensuring that the
Diverse
process and outputs of the
analysis adhere to applicable
guidelines.
Existence and implementation Bank has regulated Sustainability Due Diligence UNEP FI
of impact analysis systems (SDD) mechanism for debtors and business
Diverse
and client/investee company relations with sustainability action plans refer to
engagement international best practices.
Total checking account In 2023, Bank had 34.849 individual checking IRIS+
transactions and active users account customers MSME valued at Rp3.25 trillion.
Total incentives provided for In 2023, Bank provided student savings accounts IRIS+
opening savings accounts Diverse with a total donation value of Rp195.4 million for
account openings.
Page 29
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 29
Sustainable
Matrix Development Goals Contribution Reference
(SDGs)
Total amount and value of As of 31 December 2023, the Sustainability-Linked Sustainability
ESG-related financing, where Loan/Financing (SLL/F) program was granted Report
the conditions are affected by to 5 debtors valued at Rp1.03 trillion, and the
sustainability performance Sustainable Finance program provided Rp2.74
trillion in financing to 5 debtors.
Total accounts held by Total There are 51 female debtors in Bank's MSME GISD (new)
accounts held by women in financing.
countries with large gender
disparities regarding financial
inclusion
Bank’s Approach to Climate Risk
[GRI 201-2] [FN-CB-550a.2] [ACGS C.1.2; C.4.7; (B).C.1.1]
CIMB Niaga is committed to continually supporting In 2024, Bank plans to expand CRST coverage to a
government initiatives to address climate change. In minimum of 50% of the total credit portfolio, aligning
2023, Bank began participating in a pilot project for with OJK CRST guidelines. Additionally, Bank is developing
climate scenario analysis (CSA) or climate risk stress a methodology to assess the impact of physical climate
testing (CRST) to assess the impact of transition and risks over the next year, focusing on acute physical
physical risks based on scenarios defined by the risks such as floods for the retail portfolio (mortgages)
government through the Financial Services Authority and other acute physical risks such as fire/drought for
(OJK). The guidelines followed for CRST are the Climate specific sectors within the non-retail portfolio.
Risk Stress Testing Guidance for Banks 2023 Volume
1.0 and its future revisions, adopting the three climate Through understanding and learning from climate
scenarios from the Networks for Greening the Financial risks at the portfolio level, Bank can identify financing
System (NGFS). These NGFS scenarios include Net Zero opportunities or initiatives, including:
2050, Delayed Transition, and Current Policies. 1. Financing opportunities through sustainability-
themed products and/or programs (such as financing
Bank has initiated the CRST process gradually, starting nature-based climate solutions) for customers or
with the assessment of transition risks in non-retail related sectors, contributing positively to climate
portfolios. Sectors identified as carbon-intensive, such mitigation and/or adaptation efforts.
as agriculture, oil and gas, metals and mining, power 2. Encouraging strategies and targets to achieve net
generation, manufacturing, transportation, and real zero emissions (NZE) by 2050.
estate, are subject to this phased evaluation. 3. Encouraging stakeholders to participate in a just
transition journey toward a low-carbon economy,
In 2023, Bank conducted a pilot CRST focusing on the achieving the Sustainable Development Goals (SDGs),
non-retail portfolio, particularly the corporate and and Indonesia’s Enhanced Nationally Determined
commercial banking segments, which constitute 37% Contribution (ENDC).
of Bank’s total credit portfolio (Bank only). Through this 4. Developing added value with sustainability aspects
pilot CRST, Bank identified that the sectors most affected to provide long-term and sustainable benefits for
by climate scenarios are oil and gas, as well as metals investors, shareholders, and other stakeholders.
and mining.
Page 30
2023 Sustainability Report
30 PT Bank CIMB Niaga Tbk
Bank acknowledges the need for initiatives or programs to mitigate climate change risks at the operational level. This
is carried out through:
1. Installation of solar panels (currently installed in one of CIMB Niaga’s offices) with the expectation of increasing the
proportion of renewable energy in Bank’s energy mix.
2. Purchase of Renewable Energy Certificates (REC).
3. Acquisition of carbon units, potentially facilitating carbon offset mechanisms.
4. Various other energy efficiency initiatives, such as the use of LED lights and upgrading air conditioning systems.
5. Bamboo planting, part of Bank’s CSR program, aimed to support carbon capture and storage.
Short Communication: CIMB Niaga and CIMB
Group Toward a Net Zero Emission (NZE)
Organization by 2050
Identify risk and
Measure GHG
opportunity on
emissions
emission source
Scope 1, 2,
and 3
Develop 2030
interim target
Roadmap Toward a as well as 2050
target
Net Zero Emission
Communicate Bank’s
periodical progress towards
(NZE) Organization
the achievement of net by 2050
zero GHG emission target
to key internal and external Strategy setting for
stakeholder climate transition risk
mitigation through
energy saving and Bank’s
green portfolio exposure
growth
Monitor Bank’s emission
usage and climate risk
exposure in bank’s
financing portfolio
Page 31
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 31
CIMB Group has been a member of the Net Zero Banking steps to prepare climate targets in line with the Paris
Alliance (NZBA) since 2021 and has set a target for net Agreement, aiming to slow down global warming to
zero GHG emissions (Scope 1, 2, and 3) or a net zero below 2 °C or, ideally, 1.5 °C compared to pre-industrial
emission (NZE) organization by 2050. CIMB Niaga, as levels. To ensure a clear roadmap toward NZE, Bank
part of CIMB Group, also aligns with this commitment. has undertaken the Net Zero Strategy & Climate Risk
Consequently, Bank has formulated several strategic Management project.
» Optimization of physical office facilities
Optimizing
» Reduction of operational office area
Business Location
» Investing in energy efficiency initiatives and campaigns for lifestyle changes
» Developing a data recording system for Bank’s operational GHG emissions
Avoiding and » Upgrading Air Conditioners (AC) in various locations for energy savings
» Transitioning to LED lighting in operational offices
Reducing Energy
Consumption
» Transitioning to renewable energy sources through the purchase of verified
renewable energy certificates
» Pilot project for the installation of solar panels*
Green » Internal Carbon Pricing (ICP) initiative **
Energy
Purchasing high-quality carbon units (certified) sourced locally to offset
unavoidable emissions for instance through Indonesia Carbon Exchange or IDX
Carbon Carbon
Offsets
» Conducting regular emission measurements and monitoring from the financing
portfolio
» Establishing green financing targets and strategies for sectors such as palm oil,
Green power, thermal coal mining, and cement
Sector » Coordinating with other business units regarding green financing strategies and
potential
Strategy
Note:
*Currently, solar panels have been installed at the Bintaro branch office and are awaiting operational permits.
**Internal Carbon Pricing (ICP) is one of the initiative to achieve net zero Scope 1 & 2 GHG emissions in operations by 2030 by assigning a
monetary value to the GHG Scope 2 emissions generated by Bank. Since 2021, Bank has commenced efforts to establish and implement
the ICP framework.
Page 32
2023 Sustainability Report
32 PT Bank CIMB Niaga Tbk
CIMB Niaga, in collaboration with CIMB Group, has sectors in Bank’s portfolio by 2050. The determination of
established emission reduction targets for 2030 across these targets reflects Bank’s commitment to mitigating
four key sectors: palm oil, power, thermal coal mining, climate risks in its portfolio. Furthermore, Bank is
and cement, as part of the ‘Net Zero Strategy & Climate actively exploring the establishment of targets for the
Risk Management’ project. Through this initiative, CIMB housing and oil & gas sectors, with plans to announce
Niaga contributes to CIMB Group’s global achievement these targets in 2024. In executing the NZE strategy,
as the first bank to set emission reduction targets for Bank supports a just transition and collaborates
the palm oil sector by 2030. These interim targets align with customers to navigate the challenges toward
with the broader aim of achieving NZE across all material decarbonization.
Grounded in a science-
Key Design Principle the Establishment of Interim Targets Toward NZE 2050 based approach
Bank has ensured that all
target settings for selected
In line with NZE 2050 Enabling decisive
sectors have been based on
climate ambition actions
scientific reference scenarios
that are widely accepted and
The 2030 targets are consistent The 2030 targets serve as credible. Bank recognizes
with the decarbonization path a reference for Bank to take that climate science is an
towards NZE by 2050, which is immediate actions. In the evolving field. Therefore, Bank
essential to keep global warming future, Bank will establish long- chooses to take action now
well below 1.5°C since pre- term interim targets to ensure based on the best available
industrial times and preserve the sustainable growth towards knowledge and will conduct
Earth for future generations. achieving NZE by 2050. periodic reviews in line with
advancements in scientific
understanding, reporting
methodologies, and relevant
laws and regulations.
Achieving a just transition
Achieving net zero GHG
as an imperative
emissions in partnership
with our customers
Focusing on
Bank acknowledges that impact
Bank believes that future net
environmental sustainability
zero GHG emissions should
must be aligned with inclusive Bank focuses on setting
align with economic growth and
development and growth, initial targets on the most
yield positive socio-economic
balanced with food and energy material sectors where it can
outcomes. Bank positions itself as
resilience, and affordability. create a positive impact on
a partner for customers, assisting
Bank has incorporated these decarbonization by prioritizing
in their decarbonization journey,
considerations into its targets and sustainable economic practices
and not turning away from
reference scenarios, taking into and technology. Further, Bank will
customers in industries facing
account the regional (and local) continue to prioritizes sectors
challenges in the decarbonization
context. based on its exposure and
process.
financed emissions.
Page 33
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 33
Our Climate Action Commitment
CIMB Niaga together with CIMB Group has stepped in another important milestones in
sustainability journey by setting 2030 targets towards Net Zero by 2050 for several sectors,
as follows:
Coal Sector Cement Sector Palm Oil Sector Power Sector
Reducing the financing Reducing the physical Reducing emissions Reducing emissions
portfolio for thermal intensity of financing intensity of our palm intensity by 38%
coal mining to clients in the cement oil portfolio by 16% (from 2022
50% from the 2021 sector by 36% from 0.72 (from 2022 baseline) baseline), with a
baseline. to 0.46 tonnes CO2e/ by engaging with focus on low-carbon
tonnes cement produced customers to shift their and renewable
from 2021 baseline. production towards alternative energy
sustainable palm oil. sources to accelerate
customer’s
decarbonization
plans.
Page 34
2023 Sustainability Report
34 PT Bank CIMB Niaga Tbk
2030 Emission Reduction Targets
Sector
Palm Oil Power Thermal Coal Mining Cement
Target Metric Tonnes CO2e/tonnes CPO KgCO2e/MWh % of portfolio exposure Tonnes CO2e/tonnes
cement
Supply Chain » Planting » Power generation » Thermal coal mining » Cement
Included in Target » Milling manufacturing
Setting
Customer GHG » Scope 1 (including emissions Scope 1 for power Not available Scope 1 and
Emission Scopes from land-use change and generation customers 2 for cement
Included in Target carbon sequestration) and manufacturing
Setting Scope 2 for plantations, customers
factories, and integrated
customers
» Scope 3 upstream activities
(including the procurement
of fresh fruit bunches)
carried out by integrated
customers
Asset Classes » Business loans/financing
Included in the » Investments held for sale or maturity including corporate bonds/sukuk and equities
Target Setting » Facilitation of capital raising activities for customers, including bond/sukuk issuances and initial public
offerings (part of the portfolio of Bank’s subsidiary, PT CIMB Niaga Sekuritas)
Scenario References Adjusted SBTi FLAG Adjusted IEA NZE IEA NZE 2050 (regional) SBTi Carbon Intensity
Commodity Pathway for Palm 2050 (regional) Pathway for cement
Oil (regional) (global)
Baseline 1.81 (as of 2022) 439 (as of 2022) 100% (as of 2021) 0.72 (as of 2021)
2030 Target 1 272 50% 0.46
Change Targets 16% reduction 38% reduction 50% reduction 36% reduction
NZE Plan Align with reference scenario Align with reference Eliminating exposure to Align with reference
in 2030 scenario in 2030 thermal coal mining by scenario in 2030
2040
Further information on the interim target settings toward NZE 2050 can be found in the official report of CIMB Group, accessible
through the following link.
Page 35
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 35
Summary of 2030 Interim Targets Towards NZE 2050
Kelapa sawit Power
2,5 600
500
2,0
439 kgCO2e/MWh
Emissions Intensity
1,81 tCO2e/tCPO
Intensitas Emisi
400
(kgCO2e/MWh)
(tCO2e/tCPO)
1,5
1,52 tCO2e/tCPO
300
272 kgCO2e/MWh
1,0
200
0,5 100
0 0
2022 2025 2030 2035 2040 2045 2050 2022 2025 2030 2035 2040 2045 2050
CIMB’s Baseline CIMB’s Baseline
Reference Scenario – Adjusted SBTi FLAG Commodity Pathway for Palm Oil (Regional) Reference Scenario – Adjusted IEA NZE 2050 (Regional)
CIMB’s 2030 Target CIMB’s 2030 Target
Thermal Coal Mining Cement
120 0.8
0.72 tCO2e/t cement
0.7
100
CIMB’s Portfolio Exposure
100%
0.6
Emissions Intensity
(tCO2e/t cement)
80
0.5
0.46 tCO2e/t cement
60 0.4
50%
40 0.3
0.2
20
0.1
0 0% 0
2022 2025 2030 2035 2040 2045 2050 2022 2025 2030 2035 2040 2045 2050
CIMB’s Baseline CIMB’s Baseline
CIMB Target Pathway Reference Scenario – SBTi Carbon Intensity Pathway for Cement (Global)
CIMB’s 2030 Target CIMB’s 2030 Target
2040 Target per IEA NZE 2050 (Regional)
Our Report [GRI 2-2; 2-3; 2-4; 2-5;201-4] [SUSBA 1.6.2.9] [FN-CB-550a.1] [ACGS-C.1.3; (B)C.1.2]
Every year, PT Bank CIMB Niaga Tbk (‘CIMB Niaga’ or is derived from the audited Consolidated Financial
‘Bank’) publishes a sustainability report disclosing Statements by an independent Public Accounting Firm.
its environmental, social, and governance (ESG) Employee and electricity usage data are sourced from
performance information. The previous year’s various units and branch offices across Indonesia. Bank
Sustainability Report was released on 10 March 2023. restated its scope 2 greenhouse gas (GHG) emissions
data for 2022 and 2021 period, in order to update the
The information and data presented in this report reflect calculation method using emission factors according
the company’s performance for the period 1 January to the power generation grid in each region. Bank did
until 31 December 2023, taken from data or information not receive financial assistance from the government
at the CIMB Niaga Head Office and operational activities during the reporting period.
throughout Indonesia. Financial performance data
Page 36
2023 Sustainability Report
36 PT Bank CIMB Niaga Tbk
The Sustainability Report has undergone verification by an independent entity, KAP Siddharta Widjaja & Rekan (KPMG
Indonesia), in accordance with International Standard on Assurance Engagements (ISAE) 3000 standards, including
the adoption of Professional Standard for Accountant (SPA) 3410. The appointment of the independent entity received
approval from the Board of Directors and ensured to be free from any conflicts of interest
Bank discloses its information in compliance with Financial Services Authority Regulation (POJK) No. 51/POJK.03/2017
regarding the Implementation of Sustainable Finance and the Preparation of Sustainability Reports. This Sustainability
Report is also prepared in reference to several frameworks and standards such as the Global Reporting Initiative
(GRI),GRI-G4 Financial Services Sector Supplement, Task Force on Climate-related Financial Disclosures (TCFD),
Sustainability Accounting Standard Board (SASB) for the Financial Services Sector, Sustainable Banking Assessment
(SUSBA)by the World Wide Fund (WWF), Sustainable Development Goals (SDGs), Global Investors for Sustainable
Development (GISD) Alliance, and ASEAN Corporate Governance Scorecard (ACGS). Additionally, there is no information
regarding the Global Systemically Important Bank(G-SIB) methodology as Bank is not currently part of this list.
Priority Material Topics [GRI 3-1; 3-2]
There is no changes in material
topics for 2023 compared to the
previous reporting period. The
determination of material topics HIGH
involving a survey on stakeholders, 1. Technology
both internal and external, such as a. Data security, privacy and governance
b. Digitalization and Innovation
employees, customers, and Bank
2. Governance
partners conducted in 2022. Bank a. Corporate governance, ethics and compliance
also received feedback and input b. Risk management and business resilience
from investors and rating agencies. 3. Sustainable Finance Products and Services
4. Climate Change
The process of determining
material topics was conducted
by identifying and assessing the
impact of business through a
MEDIUM
review of sustainable financial 5. Financial Literacy and Inclusion
6. Customer Experience
principles.
7. Human Rights
8. Diversity and Inclusion
Materiality topics prioritization was
jointly conducted with CIMB Group,
involving stakeholders and experts. LOW
This engagement encompasses
9. Corporate Citizenship and Volunteering
the identification of topics,
10. Employment and Talent Development
discussions, topic assessments, 11. Welfare, Health and Safety
and prioritization. 12. Biodiversity and Ecosystem Integrity
Page 37
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 37
Management Approach to Material Topics
[GRI 3-3] [SUSBA 1.6.2.7] [ACGS-C.1.1; C.1.2; C.2.1]
1. Technology
Important Information:
• Data Security, Privacy and Governance [GRI 418-1] • Digitalization and Innovation
- Policy for fair design and sale of financial products and - Indirect economic impact [GRI 203-1; 203-2]
services [GRI FS15]
- Customer privacy [GRI 418-1]
Material Topic and its Importance for Company Sustainability:
Technology plays a critical role in quantifying and reporting digital trust and experience scores
Impact:
The banking sector is highly vulnerable to cyberattacks and threats, which can result in losses for both customers and Bank.
Taking this into consideration, Bank continues to strive for the enhancement and strengthening of operational systems.
Technology will have an impact on the financial and operational performance of Bank, including its reputation.
Policies: Performance Targets:
• Information Technology • IT Continuity Policy Zero complaints regarding customer data privacy
(IT) Strategy and • End User Computing
Organization Policy Policy
• IT Systems Development • Digital Banking Policy
Policy • Use of IT Service
• IT Operations Policy Providers Policy
• IT Communications • IT Processes, Risks, and
Network Policy Compliance Policy
• Information Security
Policy
Achievement Strategies: Achievements:
• Information and technology training and workshops • Enhanced Cyber Security capabilities and capacities to be
• Utilizing technology efficiently, timely, and cost-effectively more proactive in strengthening IT security, anticipating
to produce qualified, reliable, and safe banking products virus and malware threats, and mitigating digital risks
and services by updating the incident management platform and
automating application security testing
• Development of a Custody & Fund Admin System
application that adopts more efficient technologies and
new solutions to meet business needs
• Integration of the OCTO Digital Credit Card/OCTO Digital
Syariah Card into the OCTO Mobile application, allowing
customers to use it without the need for a physical card.
Evaluation Method: Responsible Directorate:
Strengthening IT security capabilities and capacities to Operations and Information Technology Directorate
proactively anticipate virus and malware threats as well as
mitigate digital risks
Page 38
2023 Sustainability Report
38 PT Bank CIMB Niaga Tbk
2. Governance
Important Information:
• Corporate Governance, Ethics and Compliance • Risk Management and Business Resilience
- Anticorruption [GRI 205] - Scope and frequency of audits to review the
- Anti-competitive behavior [GRI 206] implementation of social and environmental policies,
- Marketing and Labeling [GRI 417] as well as risk assessment procedures [GRI FS9][SUSBA
1.4.1.8]
Material Topic and its Importance for Company Sustainability:
Governance is the basis for all Bank performance, including the implementation of ESG aspects.
Impact:
Good governance is one of the key factors for the sustainability of a company. Through good governance, a relationship can be
established between the management of the organization and stakeholders (customers, shareholders/investors, regulators,
suppliers, employees, local communities, and labor unions) which affected by the operational activities of Bank through rights
and obligations in line with the vision and mission that considers ESG issues.
Policies: Performance Targets:
• Governance Policy No. M.12 • Instilling a culture of sustainability and incorporating
• Anti-Bribery and Corruption Policy No. M.11 sustainability principles into business processes
• Anti-Money Laundering (AML), Counter-Terrorism Financing • Award in the ASEAN Corporate Governance Scorecard
(CTF) and Counter-Proliferation Financing of Weapon of (ACGS)
Mass Destruction (CPFWMD) Policy No. C.02 • Award in the Annual Report Award (ARA)
• Human Rights Policy No. M.13
• Anti-Bribery Management System Policy No. M. 14
• Anti-Fraud Policy No. E.07
Achievement Strategies: Achievements:
• Establishment of a Sustainability Unit • General Champion of the Annual Report Award (ARA)
• Adjustment of various charters and policies 2022
• Evaluation of governance implementation based on ASEAN • Implemented an Anti-Bribery Management System
Corporate Governance Scorecard (ACGS) criteria and (SMAP) in accordance with SNI ISO 37001
General Guidelines for Indonesian Corporate Governance • Issued the Human Rights Policy to strengthen Bank’s
(PUG-KI) commitment toward human rights principles
• Certification of governance procedures in accordance • Made improvements to the Partner Code of Ethics that
with international standards, such as The International now also serves as a Partner Integrity Pact
Organization for Standardization (ISO) • Embedded new Company values and culture via 3
• Attest the Code of Ethics and Code of Conduct periodically approaches: EPICC Communication, EPICC Cascading, and
EPICC Hardwiring
• CIMB Niaga is considered a very excellent company in
terms of systems, GCG infrastructure and implementation,
• risk management, and compliance
• Implementation of compliance reviews utilizing the
Aligned Assurance method, in which the Compliance
Unit liases with Internal Audit Unit regarding compliance
reviews
Evaluation Method: Responsible Directorate:
Evaluation of corporate governance implementation based on Compliance, Corporate Affairs, and Legal Directorate and
regulatory parameters, ACGS, PUGKI, and best practices Business Unit, specifically the Good Corporate Governance
(GCG) & Sustainability Unit together with the Anti Fraud
Management Unit
Page 39
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 39
3. Sustainable Finance
Products and Services
Important Information:
• Economic Performance [GRI 201-1; 201-2; 201-3; 201-4] • Approach for the Inclusion of ESG Factors in Credit Analysis
• Product Portfolio and Loan Quality [SUSBA 1.1.1.10] • ESG Risk Assessment and Mitigation at Portfolio Level
• Policies Related to Social and Environmental Components and their • Disclosure of ESG Exposures and Risk Targets
Implementation in the Company’s Business [GRI FS1]
• Percentage of the Company’s Business Portfolio According to
Banking Sector for Constrained Individuals [GRI FS6]
Material Topic and its Importance for Company Sustainability:
Sustainable finance plays an important role in providing the financing framework for Bank, supporting the achievement of the SDGs, including
climate change actions and mitigation strategies for climate change and the establishment of a low-carbon economic ecosystem.
Impact:
Financing activities entail sustainability risks. Debtors receiving financing from Bank may potentially face issues related to deforestation, water,
marine, land-use change, community, labor, and human rights. All of these are important sustainability issues. As a responsible Bank, we
collaborate with debtors to minimize the negative impacts of financing activities. Additionally, sustainable finance products/programs will support
a just transition, a low-carbon economy, the achievement of the Paris Agreement, the Sustainable Development Goals, and inclusively engaging
customers, shareholders/investors, regulators, and local communities.
Policies: Performance Targets:
• Sustainability Policy No. M.08 and Sustainability Procedure No. • Issuance of sector guidance documents, including but not limited
M.08.P.01 to land-based sectors, high GHG emission sectors, and Agriculture,
• Sustainable Finance Policy No. M.10 and Sustainable Finance Forestry, Other Land Use, and Land-Use Change (AFOLULUC)
Procedure No. M.10.P.01 sectors.
• High Sustainability Risk Sector List • Enhancing sustainable financing portfolios in alignment with the
• Sector Guidance Indonesian Green Taxonomy (THI) and Bank’s target of achieving
net zero GHG emissions by 2050.
• Commencing the study of the Indonesian Sustainable Finance
Taxonomy (previously known as the Indonesian Sustainable
Taxonomy).
• Align sustainable finance with Indonesia’s ‘FOLU Net Sink 2030’
target (GHG emission rate of -140 million tonnes CO2e by 2030)
and promote initiatives that prevent biodiversity loss
• Increase in sustainable financing portfolio in the palm oil sector
Achievement Strategies: Achievements:
• Bank conducts all aspects of due diligence related to a debtor/ • Rp55.45 trillion in total financing portfolio in the sustainable
prospective debtor’s sustainability, including through Sustainability business activity category (KKUB)
Due Diligence (SDD), Enhanced Sustainability Due Diligence (ESDD), • Rp5.4 million financed to MSMEs through channeling, where
and Sector Guidance Rp2.22 million or 41% of funds were disbursed to women debtors
• Bank provides an Action Plan to debtor/prospective debtor who do (36% out of total MSME channeling debtors)
not meet Bank’s minimum sustainability requirements • Almost Rp9.5 trillion financed for sustainable palm oil (customers
• Bank continuously encourages customers/prospective customers to pursuing or have ISPO/RSPO certification)
adopt and implement sector-specific best practices for sustainability • Issuance of Manufacturing Sector Guidance
• Identify and classify Bank’s portfolio based on its sustainability • Updating the Construction and Infrastructure Sector Guidance
risks, categories of sustainable business activities, and categories of • Integrate aspects of Human Rights and NDPE commitments on
products and services with environmental, social, and sustainable SDD and ESDD
impacts (Green Social Sustainable Impact Products and Services),
and the Indonesia Green Taxonomy
• Integrate and mainstream the implementation of No Deforestation,
No Peat, No Exploitation (NDPE) through Sector Guidance
Evaluation Method: Responsible Directorate:
Conducting regular internal audits and Control Effectiveness Testing Compliance, Corporate Affairs, and Legal Directorate and Business
(CET) on sustainable finance implementation, including SDD and ESDD Unit, specifically the Sustainability Unit
in relevant units.
Page 40
2023 Sustainability Report
40 PT Bank CIMB Niaga Tbk
4. Climate Change
Important Information:
• Energy Use • Water Management
• Paper Savings • Waste Management
Material Topic and its Importance for Company Sustainability:
Climate change is an important topic as it has the potential to affect ESG aspects and banking performance. Climate change
may also affect physical risks, placing customers’ assets and ability to meet their obligations at risk.
Impact:
Climate change can affect financial stability. The physical impacts of climate change may result in asset damage, operational
disruptions, and negative effects on customers and stakeholders. Additionally, companies that fail to respond appropriately to
policy, technology, and market changes aimed at addressing climate change may face regulatory, reputational, and market risks.
Bank’s support for climate change mitigation and adaptation actions will contribute to a just transition, a low-carbon economy,
achieving the Paris Agreement, the Sustainable Development Goals, and inclusively engaging customers, shareholders/
investors, regulators, and local communities.
Policies: Performance Targets:
• Sustainability Policy No. M.08 and Sustainability Procedure • Net zero GHG emissions for Scopes 1 and 2 emissions in
No. M.08.P.01 CIMB Niaga’s operations by 2030
• Smart Spending Policy No. E.01.I.01 • Net zero GHG emissions overall (including Scopes 1, 2, and
• Green Office Policy 3) or become a net zero emission (NZE) organization by
• Carbon Emissions Inventory and Methodology Procedure 2050
No. M.08.P.02 • Setting 2030 targets for several sectors, as follows:
a. Coal Sector. Reducing the financing portfolio for thermal
coal mining to 50% from the 2021 baseline.
b. Cement Sector. Reducing the physical intensity of
financing clients in the cement sector by 36% from 0.72
to 0.46 tonnes CO2e/tonnes cement produced (2021
baseline).
c. Palm Oil Sector. Reducing emissions intensity of our palm
oil portfolio by 16% (from 2022 baseline). This is done
by engaging with customers to shift their production
towards sustainable palm oil.
d. Power Sector. Reducing emissions intensity by 38%
(from 2022 baseline), with a focus on low-carbon and
renewable alternative energy sources to accelerate
customer’s decarbonization plans.
Achievement Strategies: Achievements:
• Monitoring and evaluating activities and/or portfolios that • Installing solar panels at a branch office.
may generate/be related to Scope 1, 2, and 3 GHG emissions. • Acquisition of carbon units from the Indonesia Carbon
• Implementing various energy initiatives. Exchange (IDXCarbon) and Renewable Energy Certificates
• Undertaking the Net Zero Strategy & Climate Risk from PLN
Management project. • 8.79 GJ/Rp Rp billion in energy intensity
• Developing models and methodologies for climate scenario • The intensity of Scope 1 and 2 GHG emissions including
analysis (CSA) and participating in a climate risk stress climate change mitigation efforts is 1.60 tonnes of CO2
testing (CRST) pilot project as requested by the Financial equivalent/Rp billions or a decrease of 17% compared to
Services Authority (OJK). 2022
• Initiating a study on Carbon-Offset schemes, internal carbon • 6.53 m3/Rp billion in water use intensity
pricing (ICP), and exploring various instruments with the • Paper usage intensity is 1.88 kg/Rp billion or down 2%
potential to mitigate risks arising from GHG emissions in compared to 2022
Bank’s operations.
Evaluation Method: Responsible Directorate
GHG emissions reporting with initiatives to reduce GHG Strategy, Finance & Strategic Procurement, and Admin
emissions in accordance with predetermined sustainability Property Management (SPAPM) Directorates, specifically
performance targets the SPAPM Unit and supported by all other working units
Page 41
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 41
5. Financial Literacy and Inclusion
Important Information:
• Sustainable Finance Competency Development. • Small Business Promotion and Community Development
• Initiatives to Improve Financial Literacy [GRI FS16] [FN-CB-240.a.1;FN-CB-240.a.2]
• Financial Literacy Equality [FN-CB-240.a.3;FN-CB-240.a.4]
Material Topic and its Importance for Company Sustainability:
Financial literacy and inclusion are crucial topics as banks play a vital role in enhancing financial understanding within society.
Impact:
Inclusivity in providing high financial access to all segments of society in a country can drive economic growth, ensure financial
system stability, support poverty alleviation initiatives, and contribute to reducing economic disparities among communities.
It is not only essential to enhance financial inclusion for the public but also crucial to improve financial literacy. Insufficient
understanding of financial products among society may increase the risks associated with financial products.
Policies: Performance Targets:
• Corporate Social Responsibility Policy No. M.09 and • Enhancing financial literacy understanding
Corporate Social Responsibility Policy Procedure No. • Conducting Financial Education and Literacy activities
M.09.P.01 for secondary school students in the Ayo Menabung dan
Berbagi (AMDB) program and elementary school students
in the Tour de Bank (TDB) program, and providing Student
Savings (SimPel) to elementary to high school students
(SD-SMP-SMA/K).
• Organizing financial education and literacy for various
groups, such as CIMB Niaga scholarship recipients,
educators, MSME, women, and vulnerable groups.
Achievement Strategies: Achievements:
• CIMB Niaga actively participates in financial education • In the 2023 AMDB program, 4,737 secondary school
and literacy activities, including opening savings accounts students (SMP-SMA/K) participated, showing a 37%
through the Ayo Menabung dan Berbagi (AMDB) and Tour increase in financial literacy understanding according to
de Bank (TDB) programs. the analysis.
• The 2023 TDB program had 2,909 participants from
primary schools (SD), demonstrating a 28% improvement
in financial literacy understanding according to the
analysis.
• Through the 2023 AMDB and TDB programs, 1,954
students received student savings accounts.
• Financial Literacy Webinar for Teachers reaching 148
educators from schools participating in the 2023 AMDB
and TDB programs.
• 223 female and vulnerable MSME players in Eastern
Indonesia received Entrepreneurship/Business financial
literacy training.
• 87 university students received scholarships from CIMB
Niaga under the Be Smart program.
• Financial literacy training was conducted for 30 people
with disabilities.
Evaluation Method: Responsible Directorate
• Conducting pre and post-tests for various programs, Compliance, Corporate Affairs, and Legal Directorate,
especially those related to financial education and literacy. specifically the Community Development Unit.
• Periodically reviewing the content of financial education
and literacy materials.
Page 42
2023 Sustainability Report
42 PT Bank CIMB Niaga Tbk
6. Customer Experience
Important Information:
• Sustainable Products and Services. • Assessment of Health and Safety Impact of Various
• Product and Service Safety. Categories of Products and Services [416-1].
• Data Security and Customer Privacy [418-1]. • Consumer Health and Safety.
• Policies for Fair Design and Sale of Financial Products and • Customer Information Protection [418-1].
Services [GRI FS15]. • Financial value of products and services designed to
support social well-being [GRI FS7].
Material Topic and its Importance for Company Sustainability:
• Customer experience is a crucial aspect to consider to ensure that customers feel secure in their transactions, fostering
positive experiences that contribute to customer loyalty.
• Bank establishes KPIs for products and services, measuring customer loyalty using the Net Promoter Score (NPS).
• Customer satisfaction is Bank’s primary commitment, manifested through the internalization of EPICC corporate values,
where Customer Centricity is a mandatory value embraced by all employees in their daily activities.
Impact:
One of the keys to the sustainability of a bank is the trust and support of its customers. Bank continues its efforts to provide
the best experience for its customers. A positive customer experience not only encourages customer retention but also enables
Bank to attract new customers.
Policies:: Performance Targets:
• Customer Protection Policy (Syariah) E.04.A.08 • Enhancing customer satisfaction survey outcomes.
• Customer Protection Policy (Conventional) E.04.A.10 • Reducing the number of complaints received by Bank.
• Improving customer experience by measuring NPS.
Achievement Strategies: Achievements:
• Conducting periodic customer satisfaction surveys. • Maintaining customer loyalty levels by achieving an NPS
• Providing various service channels, such as branch offices, measurement of 50% in 2022 and 2023.
Digital Lounge, 24/7 Contact Center, website, Live Chat, • Achieving a 99% customer complaint resolution rate
WhatsApp CIMB Niaga, and social media accounts such as and reducing customer complaints related to financial
Facebook, Twitter, and Instagram. transactions with an achievement ratio of 0.61 bps.
• Improving the performance of the Customer Care and
Customer Experience units by enhancing the quality of
customer complaint resolutions.
• Establishing KPIs for products and services by measuring
NPS.
• Conducting periodic education on transaction security
through service channels.
• Monitoring the implementation of consumer protection
policies regularly.
Evaluation Method: Responsible Directorate
Conducting customer satisfaction surveys. Consumer Banking Directorate, specifically the Customer
Experience & Protection Unit
Page 43
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 43
7. Human Rights
Important Information:
• Equal Employment Opportunity • Human rights training for security personnel [410-1]
• Leave Entitlement [410-3] • Diversity, Equality, and Inclusion
Material Topic and its Importance for Company Sustainability:
Human Rights is a crucial topic that requires attention as Bank acknowledges all human rights principles, and matters related
to human rights are inseparable and inalienable.
Impact:
Businesses involved in human rights violations face financial, legal, reputational risks, and damage to relationships with
stakeholders. As a responsible business, Bank has an obligation to uphold human rights laws and regulations and strives
to implement international human rights principles and frameworks throughout its operational aspects, supply chains, and
business relationships. This includes promoting fair labor practices and treating all communities with respect.
Policies: Performance Targets:
• Human Rights Policy No. M.13 • Implementation of human rights aspects in the SDD
• CIMB Niaga Collective Labor Agreement (CLA) process for Bank’s financing and business relations,
• Recruitment and Selection Policy No. A.02.01 including in the Sector Guidances.
• Socialization of human rights principles.
Achievement Strategies: Achievements:
• Implementing sustainability and human rights principles, • No reports of human rights violations within Bank’s
taking into account good corporate governance, operational environment through WBS.
precautionary principle in banking, compliance, and risk • Employing vulnerable employees as a manifestation of
management. equal employment opportunities.
• Conducting SDD reviews using the Exclusion List that covers • No complaints/reports indicating unfair recruitment
human rights aspects. processes.
• Providing a complaint channel (whistleblowing) or
grievance mechanism through a whistleblowing system
(WBS) managed by an independent and professional third
party.
Evaluation Method: Responsible Directorate
Bank periodically conducts a human rights risk assessment • Human Resources Directorate
of its business activities and operational activities and • Compliance, Corporate Affairs, and Legal Directorate,
establishes necessary mitigation measures. In case of human specifically the Sustainability Unit
rights violations, Bank will transparently provide information
on the progress and resolution of the cases to stakeholders
through various communication channels, including the
sustainability report.
Page 44
2023 Sustainability Report
44 PT Bank CIMB Niaga Tbk
8. Diversity and Inclusion
Important Information:
• Governance body and employee diversity [405-1]
• Basic Salary and Remuneration Ratio of Women to Men [405-2]
Material Topic and its Importance for Company Sustainability:
Employee diversity and inclusion are crucial considerations for Bank, as every employee deserves equal opportunities without
discrimination based on ethnicity, religion, race, social status, gender, or any other potentially discriminatory factors that may
violate human rights.
Impact:
Diversity within a company can provide different perspectives, leading to more innovative ideas and solutions. An inclusive
work culture also attracts diverse talents and contributes to better employee engagement. Through diversity and inclusion a
company can enhance its image and make better-informed decisions.
Policies: Performance Targets:
• Employee Code of Ethics and Code of Conduct Policy No. Creating a positive and inclusive workplace rooted in EPICC
A.07.01 values is essential to achieve a healthier organizational
• Human Rights Policy No. M.13 culture.
Achievement Strategies: Achievements:
• Establishing strategic objectives that prioritize diversity and • Employing vulnerable employees as a manifestation of
inclusion (D&I) principles integrated into the overall growth equal employment opportunities.
strategy of Bank through policy issuance. • Building awareness within the Company by broadcasting
• Education to enhance awareness of D&I for all employees. 12 thematic campaign series related to diversity and
• Monitoring and reporting on the implementation of D&I inclusion principles through internal communication
principles through a data-driven approach, such as the D&I channels.
dashboard and reporting. • Providing over 1,100 internal training materials related to
• Ensuring that leaders are consciously and responsibly D&I.
supporting the creation of an inclusive cultural environment. • Implementing the Flexible Benefit Program, allowing
• Supporting employees in gaining equal opportunities for employees to customize benefit benefits according to
development and well-being through enrichment and their individual needs.
empowerment programs. • Continuing the management of 9 Sport, Hobby & Interest
• Providing supportive infrastructure to ensure that D&I and Enlightenment (SHINE) employee clubs with over
performance targets proceed according to plan. 1,100 active participants.
Evaluation Method: Responsible Directorate
The Company conducts evaluations of each initiative’s • Human Resources Directorate
implementation to assess its effectiveness in internalizing • Consumer Banking Directorate, specifically the Marketing,
D&I principles through question-and-answer sessions or Brand & Customer Experience Sub-Directorate
interviews. • Compliance, Corporate Affairs, and Legal Directorate,
specifically the Sustainability Unit
Page 45
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 45
9. Corporate Citizenship and Volunteering
Important Information:
• Equal Employment Opportunity
• Governance body and employee diversity [405-1]
• Volunteering
Material Topic and its Importance for Company Sustainability:
Bank ensures that every prospective employee is given a fair opportunity and can positively contribute to the environment and
society.
Impact:
The long-term success of an organization depends on a strong socio-economic foundation. To achieve long-term development
and prosperity, all segments of society must progress and benefit from economic growth. Bank is committed to leveraging
resources to create a positive social impact.
Policies: Performance Targets:
• Recruitment and Selection Policy No. A.02.01 Implementing an Employee Volunteer Program, with an
• Human Rights Policy No. M.13 average of 3 hours per employee.
Achievement Strategies: Achievements:
• Conducting socialization sessions for the Employee The Employee Volunteer Program has achieved an average
Volunteer Program of 5.1 hours per employee.
• Innovating the conversion of various initiatives/programs
into volunteer hours
Evaluation Method: Responsible Directorate
Recording the Employee Volunteer Program through Y.O.D.A. All directorates, under the coordination of the Human
Resources Directorate and Compliance, Corporate Affairs,
and Legal Directorate, specifically the Community
Development Unit
Page 46
2023 Sustainability Report
46 PT Bank CIMB Niaga Tbk
10. Workforce and Talent Development
Important Information: • Skill development and transition program for pre-
• Employee Training and Skill Development retirement [404-2]
• Average Employee Training Hours [404-1] • Regular review of performance and career development
[404-3]
Material Topic and its Importance for Company Sustainability:
Workforce and talent development is an integral part of enhancing the competencies and capacities of Bank’s employees to
ensure continuous innovation and optimal performance.
Impact:
Employees are a crucial asset for Bank. Therefore, effective management and enhancement of employee quality, including
training and skill development, are essential. Improving employee skills can lead to increased productivity, ultimately impacting
Bank’s overall performance.
Policies: Performance Targets:
• Employee Learning Policy A.04.02 Providing effective and high-quality employee capability
• Promotion Policy A.04.04 development programs is a key focus centered around three
• Talent Management Policy A.04.06 main principles: experience, exposure, and training. These
• Employee Transfer (Mutation) Policy A.04.07 programs are tailored to Bank’s needs, reflected in various
• BOD and BOC Learning and Development Program Policy aspects such as the number of training types, training hours,
A.04.08 participant numbers, and more.
Achievement Strategies: Achievements:
• Focusing on three main principles in human resources • Increased the average training hours per employee from
development: 19 hours to 22 hours or approximately 177.48 hours.
o Experience: Developing competencies through expanded • Achieved a total of 350,329 training participants,
tasks and responsibilities, job rotations through surpassing the target of 226,712 participants.
structured and integrated talent development programs • Engaged 409 employees in the OPeRA Innovation event,
to support the enhancement of employee competencies generating 372 innovative ideas.
to meet the expected success profile. • Availability of VR devices in 325 branch locations across
o Exposure: Development through various programs such 95 cities in Indonesia and established 6 VR Learning
as coaching and mentoring, networking opportunities, Centers (VR Corners) with 21 training modules. The VR
assignments in various strategic cross-country or cross- initiative received recognition in the Internal Process
functional projects, and assignments in subsidiaries or Innovation category at the IDX Channel Innovation Award
CIMB Group in various countries. in 2023.
o Education: Integrated programs designed to develop • Offered 1,767 learning modules on LOG, covering various
individual, managerial, and leadership competencies as areas such as mandatory certification programs, basic
well as specific functional and technical competencies core competencies, basic sales fundamentals, basic
needed to support key business objectives. service fundamentals, Sharia, Digital, Data, and SPPUR.
• Providing flexible learning media through the utilization • Achieved targeted evaluation results, with participant
of VR (Virtual Reality) and LoG (Learning on the Go) reaction evaluation at 4.69 (exceeding the target of
technologies as e-learning to enhance effectiveness and 4.25) and participant knowledge evaluation at 88.22
efficiency. (surpassing the target of 80).
Evaluation Method: Responsible Directorate
Conducting a review process on participants’ reactions and Human Resources Directorate, specifically the Learning &
knowledge following each training program implementation. Development Unit
Page 47
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 47
11. Welfare, Health, and Safety
Important Information:
• Occupational Health and Safety Management System [403-1] • Employee health and safety training [403-5]
• Occupational health services [403-3] • Employee health quality improvement [403-6]
• Employee participation, consultation, and communication • Employees covered by the occupational health and safety
on health and safety [403-4] management system [403-8]
• Safe and Adequate Working Environment
Material Topic and its Importance for Company Sustainability:
Employee Well-being, Health, and Safety are crucial aspects that Bank prioritizes to provide a conducive and safe working
environment, ensuring positive impacts on both employees and the community.
Impact:
Poorly managed well-being, health, and safety can pose risks to Bank’s reputation. Through effective management of well-
being, health, and safety, a healthy and safe working environment can be created, reducing the likelihood of work-related
accidents/illnesses that may lead to demotivation and decreased work productivity.
Policies: Performance Targets:
· Work Security and Safety Risk Management Policy A.11.01 • Achieving zero accidents in Bank’s operational activities.
• Ensuring the physical and mental health of employees to
support work productivity.
Achievement Strategies: Achievements:
• Implementing the Hybrid Working (HyWork) initiative as a • No workplace accidents occurred during the year 2023.
collaborative working approach for employees, whether • All employees have completed training on the use of fire
working in the office or from home, and providing HySpace extinguisher through the Virtual Reality (VR) Module Fire
facilities such as co-working spaces. Drill, accessible using VR Headsets available in VR Corners
• Providing lactation room and health insurance benefits for and branch offices throughout Indonesia.
every employee.
• Offering HyFit facilities as a space for improving physical,
spiritual, and mental health.
Evaluation Method: Responsible Directorate
The Company conducts evaluations for each initiative Human Resources Directorate; Strategy, Finance & Strategic
implemented to assess its effectiveness. Procurement, and Admin Property Management (SPAPM)
Directorates, specifically the SPAPM Unit
Page 48
2023 Sustainability Report
48 PT Bank CIMB Niaga Tbk
12. Biodiversity and Ecosystem Integrity
Important Information:
• Operational locations owned, leased, managed, or adjacent • Significant impacts of activities, products, and services on
to, protected areas and areas with high biodiversity value biodiversity [304-2].
outside protected areas [304-1] • Biodiversity Conservation Efforts.
Material Topic and its Importance for Company Sustainability:
Bank ensures that its operational activities and business relationships, including financing for customers, do not negatively
impact biodiversity and ecosystem integrity.
Impact:
Business activities heavily rely on nature. Biodiversity degradation poses a high risk to the sustainability of debtor-owned
companies, indirectly affecting Bank through the potential increase in default risk.
Policies: Performance Targets:
• Sustainability Policy • SDD and/or ESDD implementation on business
• Sustainable Finance Policy relationships
• Bank’s commitment to No Deforestation, No Peat, No • SDD and/or ESDD implementation on financing portfolios
Exploitation (NDPE)
• Exclusion List
Achievement Strategies: Achievements:
• Implementation of SDD and/or ESDD mechanisms • 100% of debtors in the corporate banking segment have
• Through Sector Guidance, Bank encourages customers and conducted SDD and/or ESDD
business relations to adopt sustainability best practices, • 100% of business relations have conducted SDD
particularly applying the NDPE principles in the palm oil and • Majority of Bank’s debtors in the palm oil and forestry
forestry sector. sectors have committed to NDPE
Evaluation Method: Responsible Directorate
Conducting periodic internal audits and Control Effectiveness Compliance, Corporate Affairs, and Legal Directorate,
Testing (CET) on the implementation of sustainability and specifically the Good Corporate Governance & Sustainability
sustainable finance, including SDD and ESDD, in the relevant Unit.
units.
Page 49
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 49
01
Pillar
Sustainable
Action
Page 50
2023 Sustainability Report
50 PT Bank CIMB Niaga Tbk
1 : 28.07 8.3% 1.13:1 1.18:1
Compensation ratio Growth in median Males Females
of median income compensation
employees to the employees
highest income [GRI 2-21]
Ratio of lowest wage
11.9% employees compensation
against its Regional
Highest income Minimum Wage
[POJK51-F.20]
employees
compensation
1 : 0.7 growth
Ratio of highest
paid employees
0.90 : 1
against median
compensation
3.07 The lowest compensation
employees Human Capital Return ratio for males and
growth on Investment females employees [GRI
(HC ROI) 405-2]
Page 51
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 51
We Together with
Employees
Employment and
Employee Equality
[POJK51-F.21] [SUSBA 1.4.2.4] [ACGS C.6.1; (B)C 1.6]
CIMB Niaga recognizes that workforce management is a
key element of business strategy implementation. This is
exemplified by Bank’s work culture of Enabling Talent, Passion, Integrity & Accountability, Collaboration, Customer
Centricity (EPICC). The EPICC culture aligns with Bank’s commitment to create a working environment that prioritizes,
respects, and upholds Human Rights. The results of the 2023 Organizational Health Index (OHI) survey indicate that
Bank has risen to the top 10% of companies with a score of 91, marking a 6-point increase compared to the previous
year.
Bank also provides all (100%) employees with opportunities for career development, assessed through performance
evaluations based on Key Performance Indicators (KPIs). One notable KPI is the achievement of sustainability
performance.
Apart from employees, all Bank’s Board of Directors members own sustainability-related Key Performance Indicators
(KPIs) which contribute of 5% from total KPI. Achievement of this sustainability performance will tie up to the
remuneration bonus awarded to each Board of Directors members.
Corporate Values and Culture
E P I C C
ENABLING TALENT PASSION INTEGRITY & COLLABORATION CUSTOMER
Our commitment We pursue ACCOUNTABILITY We commit to team CENTRICITY
is to empower excellence in Our commitment is over individual Our determination
and develop every all we do and to act in an ethical success, as CIMB is to put customers
employee and strive deliver beyond the and trustworthy Niaga’s success is first and always do
to be the best place ordinary. manner and be my success as well right by them.
for the best talent. accountable of all as our collective
our actions. success.
Page 52
2023 Sustainability Report
52 PT Bank CIMB Niaga Tbk
Employment Policies
1. Sustainability Policy No. M.08
2. Human Rights Policy No. M.13
3. Diversity Policy on the Composition of Members of the Board of Commissioners and Board
of Directors No. M. 07
4. Code of Ethics and Code of Conduct Policy No. A.07.0
5. Recruitment and Selection Policy No. A.02.01
6. Employee Learning Policy A.04.02
7. Talent Management Policy A.04.06
8. Board of Directors and Board of Commissioners Learning and Development Policy A.04.08
9. Workplace Security and Safety Risk Management Policy A.11.01
Respecting Human Rights in Employment Aspects [POJK51-F.18; F.19] [GRI 2-30; 401-3; 404-3; 410-1]
Description Achievements in 2022
Freedom of Bank has four labor unions as employee All (100%) CIMB Niaga employees are included in the CLA.
assembly and representatives, and together with Bank’s
association management, periodically reviews and The latest CLA has been disseminated to all employees
updates the Collective Labor Agreement through various channels, including attestation and
(CLA) internal Bank communications.
Working hours Based on labor laws and regulations, as Working hours are performed in accordance with labor
well as Article 17 of the CIMB Niaga CLA, laws and regulations as well as the CLA.
employees work eight hours a day or 40
hours a week, excluding work breaks
Equal employment Bank provides equal work opportunities » Total employees consist of 49% male and 51% female
opportunity for all employees. The employee employees.
recruitment process is carried out » 35% female representatives on the Board of
transparently and without discriminating Commissioners and Board of Directors (senior
against ethnicity, religion, race, inter- executive).
group, social status, gender, or any other » 35% female representatives in senior management.
factors that have the potential to violate » No complaints or reports regarding an unfair
human rights. This is also stated in the recruitment process were received.
Recruitment and Selection Policy No. A. » CIMB Niaga employs 7 people with disabilities.
02.01 » 1,202 employees, or 11% of the total workforce, received
promotions (including career advancements and/or
increment and/or compensation) comprising an equal
split of 50% male and 50% female employees.
Page 53
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 53
Description Achievements in 2022
Child labor (Below Bank does not engage or participate in There were no cases of child work, minors, forced labor,
the age of 18 years the employment of child labor, minors, modern slavery, migrants, human trafficking, and child
which endangering or forced labor, nor it is involved directly labor (below the age of 18 years which endangering safety
safety and/or below or indirectly with business partners who and/or below the age of 15 years) practices within the
the age of 15 years), engage in these practices operations of CIMB Niaga and its business partners.
and forced labor
Leave Entitlements Bank employees are entitled to take Bank provides maternity leave and paternity leave
religious leave, unpaid leave, menstrual entitlements to all employees according to applicable
leave, maternity leave, and miscarriage regulation. In 2023, Bank recorded 358 female employees
leave. Male employees receive three days took maternity leave* and 272 male employee took
of paternity leave if their legal wife has paternity leave. A total of 333 female and 262 male
a miscarriage, while female employees employees returned to work after maternity and paternity
receive three months leave.
Human rights CIMB Niaga, in collaboration with third 100% of security personnel attended human rights aspects
training for security parties, periodically provides human training, involving vendors/third parties and contracted
personnel rights training to security personnel. security personnel which also accompanied by CIMB Niaga
representative.
* Including misscarriage
Diversity, Equality, and Inclusion
Bank respects diverse, equal, and inclusive workforce.
Bank upholds the principles of equal employment
opportunity, fair treatment, inclusiveness, dignity, and
respect, as outlined in the Code of Ethics & Code of
Conduct Policy and Human Rights Policy. Bank ensures
that every employee has the opportunity for growth,
is rewarded based on merit, and has equal access to
career opportunities
As a tangible commitment to create a positive working
environment that embraces diversity and mutually
respects differences, which also aligned with the EPICC
values, the Bank conducted a focused group discussions
(FGD) to discuss Diversity and Inclusion in CIMB Niaga.
This FGD serve as a platform to share perspectives,
experiences, and ideas towards the urgency of fostering
an inclusive and diverse workplace.
Page 54
2023 Sustainability Report
54 PT Bank CIMB Niaga Tbk
Ensuring Employee
EPICC Internalization Welfare [GRI 201-3; 401-2; 404-2] [ACGS C.6.1]
Achievements
a. Conducted 9 Town Hall sessions at the
Bank provides various benefits to safeguarding and
Head Office and Regional Offices to provide
enhancing the well-being of its employees. One of
employees with the opportunity to engage
the comprehensive benefits offered includes a long-
directly with the Board of Management
term savings plan for retirement starting at the age
(BMC) and Senior Leaders.
of 55. Bank includes employees in the Employment
b. Expanded communication channels in
Social Security Program (BPJS Ketenagakerjaan),
EPICC internalization process through 11
which encompasses work accident insurance,
episodes of EPICC Podcasts with BMC and
pension plan and death claim. The premium
11 episodes of HyTalk.
contributions for the BPJS Ketenagakerjaan program
c. Continued the implementation enabling
contributed by CIMB Niaga amounted to 6.24%,
talent intervention to develop internal
while employee contribution is 3%.
talent to higher levels via our flagship
programs such as The Complete Manager,
Bank allocates pension funds, engaging independent
The Signature Program, Digital Leadership
actuaries for all permanent employees as the
Program, adding more than 165 LOG online
participants. The pension and other long-term
training materials, and launching 2 new
benefits disbursed in 2023 amounted to Rp698.09
Virtual Reality (VR) Corners in Surabaya
billion.
and Bintaro (a total to 6 VR Corners).
d. Continued the implementation of ASIK and
Prior to retirement period, employees join the
NGOPI EPICC Collaboration (104 sessions)
retirement training covering psychological, health,
and conducted EPICC Connect (20 sessions
and financial aspects. Until the end of 2023, a total
involving the participation of 15 Key Focal
of 28 employees participated in this retirement
Points and 284 EPICC Ambassadors).
training.
e. Executed various Employee Wellness
Programs, such as the opening of the
Gelora CIMB Niaga Sports Center in Griya
Niaga Bintaro, ensuring the continuity of
the SHINE Employee Club as a platform
for employees’ extracurricular activities,
organizing the CIMB Niaga Olympic,
and regularly hosting events like CIMB
Niaga’s 68th Anniversary and Year-End
Celebration.
f. Recognized employees who consistently
embedded EPICC values in their daily
activities through the EPICC Star category
in OPeRa 2023.
Page 55
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 55
Bank also believes that employee well-being impacting both Bank and the community in several aspects, for instance
towards career development, financial stability, teamwork, and community engagement. In 2023, Bank introduced
innovations related to employee well-being, supported by five key elements:
Physical, Spiritual and
Community Wellbeing
Mental Wellbeing
Career Wellbeing Financial Wellbeing
Team Wellbeing
Physical, Spiritual & Mental Wellbeing: SHINE (Sports,
Hobby, Interest, and Enlightenment), a community Financial Wellbeing: Flexible options for employee
established to provide employees with opportunities benefit programs (lifestyle benefits) and scholarships
to engage in sports (such as basketball, football, for employees’ children.
badminton, and more) and spiritual activities to
accommodate various religious practices. Additionally, Team Wellbeing: Employees may build meaningful
for mental health, Bank offers Ruang Cerita (Sharing relationships and mutual trust through workplace
Space), i.e. sessions with psychologists, and individual activities such as company outings, potlucks,
consultations for selected participants through virtual brainstorming sessions, etc.
programs.
Career Wellbeing: Providing resources, motivation,
Community Wellbeing: Bank fulfills its corporate social and opportunities for employees to achieve their
responsibility (CSR) commitment as part of building career goals for the present and future (such as Opera
harmonious and mutually beneficial relationships with Innovation Awards, Kejar Mimpi Employee Warrior, CIMB
the environment, communities, society, and all other Niaga Has Talent, etc.).
stakeholders. The CSR program is formulated based on
4 (four) main pillars: Education, Health and Community The impact of the Employee Wellbeing innovations
Well Being, Economic Empowerment, and Climate and measured by the Organizational Health Index (OHI).
Environment. The selection of these pillars aims to align This reflected in the OHI 2023 survey results, showing
the CSR programs with the Bank’s sustainable finance improvement from the previous year and successfully
vision and mission as well as business strategy. placing CIMB Niaga in the top 10% (top decile) compared
to other financial institutions in Asia.
Page 56
2023 Sustainability Report
56 PT Bank CIMB Niaga Tbk
HyWork Initiative
Bank continuously implements and conducts studies and engagement while focusing on customer service,
about HyWork, i.e. Happy Working, method for organizational and employee needs, operational risk,
employees, whether they are in the office or work from and data security.
home. This initiative aims to provide the best experience
to employees through a flexible yet effective working The HyWork initiative has received several awards
style based on the nature of their job (Flex and Non- and recognitions, including HR Asia’s Best Companies
Flex). This implementation also aims to promote to Work for in Asia 2023 – Indonesia Region and HR
workplace wellness, increasing productivity, flexibility, Excellence Awards 2023 in the Wellbeing Management
category.
The Internal Customer Satisfaction Survey (ICSS) is an annual internal survey designed
to measure the level of collaboration as well as quality of cooperation among working
units that frequently interacting. In 2023, CIMB Niaga achieved an ICSS score of 3.27
reflecting an improvement of almost 3% compared to the ICSS score in 2022.
Employee Health and Safety [POJK51-F.21] [GRI 403-1; 403-2; 403-3; 403-4; 403-5; 403-6; 403-7; 403-8;
403-9; 403-10]
Occupational health and safety (OHS) is our top priority.
Bank is committed to reducing or eliminating potential
workplace risks impacting employee well-being to
ensure a decent and safe working environment. Bank
also consistently strives for a target of zero accidents.
No job roles pose a high health risk, and no workplace
accidents were reported in 2023.
Initiatives in managing work
accidents risk include:
» Conducting annual Occupational Health and Safety (OHS) training, facilitated
by building managers;
» Conducting annual training and information sharing on evacuation multi-
stories buildings;
» Basic training on the use of fire extinguisher;
» Victim rescue training participated by building security personnel.
Page 57
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 57
Bank provides health facilities for both permanent and contract employees, including medical check-ups, general
health insurance, as well as coverage under the national health insurance program (BPJS Kesehatan). For permanent
employees, Bank also offers general health insurance, eyewear and dental care facilities. Other facilities supporting
employee well-being include a health clinic, lactation rooms at the head offices, prayer facilities, designated employee
parking, accessible restrooms, and other amenities.
We and Green Office
Greenhouse Gas (GHG) Emissions Footprint [POJK51-F.7; F.12]
Bank is committed to achieve net zero GHG emissions for Scope 1 and 2 in its operations by 2030 and net zero GHG
emissions to an overall net zero (Scopes 1, 2, and 3, including emission from financing portfolio) or a net zero emission
organization by 2050.
Indonesia Carbon Exchange
The Indonesian Carbon Exchange (IDXCarbon)
was officially launched in September 2023. Bank
purchased carbon units to achieve GHG emissions
reduction targets and fulfill its NZE commitment
by 2050. Bank is recognized as the first buyer in
the inaugural carbon trading, and acquired 7,000
carbon units or 7,000 tonnes CO2e, which will
positively contributes to the NZE achievement
strategy.
h
Renewable Energy Certificate (REC)
Bank has a climate commitment as well as striving towards
TIGR Registry Certificate of Retireme
nt the achievement of its net-zero GHG emissions target,
hereby certifies that the following Renewable Energy Certificates
and administrator of the TIGR Registry,
APX, Inc., in its capacity as operator
(“RECs”) have been retired in the TIGR
Registry on behalf of:
PT Bank CIMB Niaga, Tbk particularly in Scope 2 GHG emissions. One of the strategies
Total RECs Retired: 7453
Retirement Reason Details: Meet
Carbon Neutrality Goals to meet this target is by taking climate mitigation actions
Retirement Date: 15-Feb-24
Quantity
through the utilization of renewable energy sources by
Project Type TIGRs Serial Numbers
Sub-Account Name Project Name
Hydroelectric Water - TIGR-2348-ID-JB-01-2023-23134-25018 7453
PLTA Cirata to 32470
PT Bank CIMB Niaga, Tbk Dam/Impoundment
Retiring TIGRs Account Holder: PT PLN (Persero)
platform purpose built to meet RE100
best practices guidelines and CDP standards
purchasing REC. In 2023, Bank purchased REC equivalent to
Renewables (TIGR) Registry is an online more than 15 years of experience in
The Tradable Instrument for Global developed and managed by APX, leveraging
7,453 MWh, or reducing approximately 6,484 tonnes CO2e
of renewable energy. The Registry is
for procuring and reporting purchases
www.apx.com
environmental markets. For more information:
equivalent to 26,830 GJ of renewable energy.
Page 58
2023 Sustainability Report
58 PT Bank CIMB Niaga Tbk
Greenhouse Gases (GHG) and Energy [POJK51-F.6; F.11] [GRI 302-1; 302-2; 302-3; 302-4; 305-1;
305-2; 305-3; 305-4; 305-5; 305-7] [ACGS C.1.4; C.1.5]
Achievement of Greenhouse Gas (GHG) Emission Reduction Targets for Scope 1 & 2 in 2023
2019 2023
Target 22%
Realization 24%
Total Scope 1 and 2 GHG Emissions Equivalent to Other Gases
tonnes CO2e tonnes CH4e tonnes N2Oe
39,091 148
36,488 36,507 1,396
1,303 1,304 138 138
2023 2022 2021 2023 2022 2021 2023 2022 2021
Note:
Based on Intergovernmental Panel on Climate Change (IPCC) Assessment Report 5th Assessment Report
Other Indirect Greenhouse Gas Emissions Alliance (NZBA). These sectors include a) agriculture,
(Scope 3) b) coal, c) utilities and power generation d) oil & gas, e)
CIMB Niaga calculated other indirect greenhouse gas iron & steel, f) cement, g) aluminum, h) transportation &
emissions (Scope 3), consisting of business travel, motor vehicles, i) real estate & residential houses.
activities related to fuel and energy (excluding Scope
1 or Scope 2), as well as investment, including Bank’s
GHG Emissions Intensity (Scope 3) in the financing
financing portfolio. portfolio (tonnes CO2e/Rp billions)
The calculation of other indirect GHG emissions (Scope
3), specifically from the financing activities undertaken 24.37 30.40 36.84
by Bank, follows the methods and standards set by The
Partnership for Carbon Accounting Financials (PCAF). 2022 2021 2020
This calculation encompasses nine sectors with high
carbon intensity, as referenced by the Net-Zero Banking
Page 59
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 59
GHG Emission Amount and Intensity [POJK51-F.11] [GRI 305-1; 305-2; 305-3; 305-4; 305-5]
No Description Unit 2023 2022 2021
1. Scope 1 GHG Emissions
1.1. Transportation – Diesel 111.84 109.64 78.85
1.2. Transportation – Gasoline 1.451.77 1,117.14 4,052.52
tonnes CO2e
1.3. Genset – Diesel 85.35 78.29 67.08
1.4. Genset – Gasoline 132.06 132.74 112.38
2. Scope 2 GHG Emissions
2.1. PLN Electricity tonnes CO2e 34,707.44 35,068.76 34,780.21
3. Scope 3 GHG Emissions
3.1. Business Travel (Land and Air 1,476.46 1,017.35 634.98
Transportation)
3.2. Bumi CIMB Niaga Gunung Geulis Learning tonnes CO2e 459.12 219.95 178.28
Center
3.3. Investment – Financing portfolio - 3,178,428.65 3,269,285.14
4. Climate Change Mitigation Initiatives
4.1. Renewable Energy Certificate (REC) tonnes CO2e (6,484.11) - -
5. Total GHG Emissions
5.1. Scope 1 1,781.01 1,437.81 4,310.83
5.2. Scope 2 tonnes CO2e 34,707.44 35,068.76 34,780.21
5.3. Scope 1 + Scope 2 36,488.45 36,506.57 39,091.03
6. Total GHG Emissions with Climate Change Mitigation Initiatives
6.1. (Scope 1 + Scope 2) - REC tonnes CO2 e 30,004.34 - -
7. Operating Income
7.1. Operating Income Rp billions 18,785.00 18,866.00 17,568.00
8. GHG Emissions Intensity
8.1. Scope 1 + 2 1.94 1.93 2.23
tonnes CO2e/Rp billions
8.2. (Scope 1 + Scope 2) - REC 1.60 - -
Note:
The GHG emissions data is collected from almost all CIMB Niaga offices in Indonesia.
The electricity emission factor uses a modified version of the method developed by the Ministry of Energy and Mineral Resources (2019) based on
the location-based method. The emission conversion factor for fuel oil uses a combination of various methods, including those from the Ministry of
Environment (2012), IPCC 5th Assessment Report, and IPCC Guidelines for National Greenhouse Gas Inventories (2006). The conversion factor values
for mobile sources are 27.2 x 10-4 for solar and 24.5 x 10-4 for gasoline, while for stationary sources are 26.9 x 10-4 for solar and 24.1 x 10-4 for
gasoline. The Scope 3 GHG Emissions calculation uses the Emission Factors for Greenhouse Gas Inventories (Environmental Protection Agency, 2023)
for business travel emissions and the The Partnership for Carbon Accounting Financials (PCAF, 2022) standard method. Figures in parentheses `( )’
indicate a decrease.
Page 60
2023 Sustainability Report
60 PT Bank CIMB Niaga Tbk
Comparison of GHG Emissions with the Previous Year [POJK51-F.11] [GRI 305-1; 305-2; 305-3; 305-4; 305-5]
No Comparison 2023 vs 2022 2022 vs 2021 2021 vs 2020
1. Business as usual (BAU) scenario
1.1. Total GHG emissions (Scope 1 and 2) stated in
a. tonnes CO2e (18.12) (2,584.46) 3,280.04
b. % (0.05) (6,61) 9,16
1.2. GHG Emission Intensity is stated in
a. tonnes CO2e/Rp billions 0.01 (0.29) 0.04
b. % 0.38 (13.04) 1.64
2. Climate change mitigation initiatives scenario
2.1. Total GHG emissions (Scope 1 and 2) stated in
a. tonnes CO2e (6,502.23) (2,584.46) 3,280.04
b. % (17.81) (6.61) 9.16
2.2. GHG Emission Intensity (Scope 1 and 2) – REC stated
in
a. tonnes CO2e/Rp billions (0.34) (0.29) 0.04
b. % (17.46) (13.04) 1.64
Notes:
Numbers in brackets ‘( )’ indicate a decrease.
GHG Emissions from Financing Portfolio
Description Unit 2022 2021 2020
Attributed GHG Emissions million tonnes CO2e 3.18 3.27 3.67
Based on Sector*
Agriculture 30 8 14
Coal 2 9 23
Utilities and power generation 21 11 8
Oil and Gas 7 2 0**
Iron and Steel % 6 0** 1
Cement 23 62 47
Aluminum 1 - 0**
Transportation 5 4 5
Real estate 5 3 2
Based on Asset Classes
Business Loans & Unlisted Equity 90 95 96
-
Listed Equity & Corporate Bonds 3 -
%
Commercial Real Estate 1 - -
Mortgage 3 3 2
Motor Vehicle Loans 3 2 2
*Based on the Net-Zero Banking Alliance (NZBA) sectors leveraging PCAF method. ** Indicated <0.5%
Page 61
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 61
Energy by Source, Total Use, and Intensity of Energy Used [POJK51-F.6] [GRI 302-1; 302-2; 302-3; 302-4]
No Uraian Satuan 2023 2022 2021
1. Banking Support Activities
1.1. PLN Electricity 141,135.70 142.574,77 141,595.92
1.2. Diesel Genset GJ 1,142.97 1.048,34 898.22
1.3. Gasoline Genset 1,808.33 1.817,73 1,538.84
2. Transportation Support Activities
2.1. Diesel 1,479.80 1,450.70 1,043.33
GJ
2.2. Gasoline 19,512.90 15,015.24 54,469.05
3. Total Energy Use
3.1. Energy Use* GJ 165,079.70 161,906.78 199,545.36
4 Operating Income
4.1 Operating Income Rp millions 18,785.00 18,866.00 17,568.00
5 Energy Use Intensity
5.1 Energy Use Intensity GJ/Rp 8.79 8.58 11.36
millions
Note:
Energy consumption calculation covers all offices. The electricity and fuel oil energy sources are calculated based on payment invoices managed by
the SPAPM Unit; The conversion factor for electricity energy from KWh to GJ is 36 x 10-4; The conversion factor for fuel energy from L to GJ is 33 x 10-3
for gasoline and 36 x 10-3 for diesel; The method used in the conversion follows the Ministry of Environment (2012).
*Including 16% renewable energy (RE).
Energy Comparison with the Previous Year [POJK51-F.6] [GRI 302-1; 302-2; 302-3]
No Comprison 2023 vs 2022 2022 vs 2021 2021 vs 2020
1 Total of Energy Used expressed in
a. GJ 3,172.92 (37,638.58) 42,746.62
b. % 1.96 (18.86) 27.26
2 Energy Use Intensity expressed in
a. GJ/Rp billions 0.21 (2.78) 1.77
b. % 2.40 (24.44) 18.50
Notes:
Numbers written in brackets ‘( )’ indicate decrease.
Page 62
2023 Sustainability Report
62 PT Bank CIMB Niaga Tbk
Waste Management [POJK51-F.13; F.14; F15] [GRI 306-1; 306-3; 306-4]
Bank generates waste from operational activities, which Niaga Head Office, comprising 78% organic waste
includes solid electronic waste (e-waste), effluent, and 22% inorganic waste. Bank identified that 3% of
and paper. However, there is yet to be any significant the total waste generated consists of paper. When
environmental impact. In managing e-waste and compared to the waste disposed of in the landfill, the
effluent, Bank collaborates with third parties, while waste sorting initiative at Graha CIMB Niaga Head Office
some branch offices sort and send the solid waste to has the potential to avoid more than 17 tonnes of CO2e
waste banks. Graha CIMB Niaga Head Office has also GHG emissions. If extrapolation is carried out over the
implemented waste segregation initiatives integrated entire operation of the Bank, the avoidance potential will
with the ‘Zero Waste to Landfill’ concept, ensuring no reach more than 194 tonnes CO2e. The Bank’s operational
waste is disposed to the landfills. In 2023, a total of activities do not generate hazardous and toxic waste
30.53 tonnes of waste was generated by Graha CIMB (B3) or cause any significant spills.
Water Management and Usage [POJK51-F.8] [GRI 303-1; 303-5]
Bank manages its water usage responsibility. The
GHG Emissions from Water Use
water is sourced from public water supply (PAM) as a
(tonnes of CO2e)
shared resource for operational activities, including
cleaning, sanitation, and ablution. Water used for
ablution is repurposed for various purposes, such 21.70 19.66 43.49
as to flush the toilet and maintain plants around
the buildling. Additionally, water usage is regulated
2023 2022 2021
through a drainage system in compliant with the
building management’s wastewater management
system.
Water Management PAM Water Consumption Operating Income Water Use Intensity
(m3) (Rp billions) (m3 / Rp billions)
245,720
18,785 18,866 13.99
17,568
122,622
111,053 6.53 5.89
2023 2022 2021 2023 2022 2021 2023 2022 2021
Page 63
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 63
Paper Saving
[POJK51-F.5]
Bank leverages digital technology through digital
banking and databases to minimize paper usage.
In 2023, over 2.7 million e-statements issued,
signifying the conversion around 13 tonnes of paper
into a paperless format. Through the reduction of
paper usage, Bank calculates the potential avoided
GHG emissions, approximately 9.8 tonnes of CO2
equivalent.
Several Reduction Initiatives include:
» Transfer of documentation archives and report submission from hardcopy to digital format
» Reusing used paper for photocopying draft letters or internal memos using both sides of the paper
» Optimizing multi-functional printers for scanning and facsimiles, thereby reducing document printing
» Optimizing the use of e-channels and mobile banking for customers
» Replacing bank statements into e-statements
» Formless transactions to replace transaction form/slips with validation sites
» Bank ensures that paper use is derived from responsible sources
Paper Use Intensity
Description Unit 2023 2022 2021
Reams 14,160 14,467 13,433
Volume of Paper Used
Kg 35,400 36,168 33,608
Paper Procument Costs Rp millions 486.85 410.83 419.22
Operating Income Rp billions 18,785 18,866 17,568
Paper Use Intensity Kg/Rp billions 1.88 1.92 1.91
Note:
Paper use calculation includes activities in the head office. The volume of one ream of paper is equivalent to 2.5 kg.
Page 64
2023 Sustainability Report
64 PT Bank CIMB Niaga Tbk
We Together with Business Partners
[GRI 2-6; 308-1; 308-2; 414-1; 414-2] [SUSBA 1.2.1.10; 1.2.1.11] [ACGS C.4.2; C.4.3]
Bank engages local partners and vendors with
registered identity and residency in Indonesia
within its supply chain. The policy of partnering
with local vendors is outlined in Procurement of
Goods and Services Policy No. 03.01.P.01. In 2023,
94% of local partners and vendors were engaged
for service and procurement needs.
Bank conducts an evaluation through Sustainability
Due Diligence (SDD) on partners and vendors in
the procurement process. The evaluation includes
environmental management aspects and social
aspects such as workplace safety, adherence
to human rights and responsibilities aligned
with the United Nations Guiding Principle (UNGP), and sustainability aspects into the vendor selection criteria,
community empowerment. Bank also formulated ensuring that all new suppliers (100%) are assessed
the Vendor Code of Conduct, regulating responsible with environmental and social criteria. Sustainability
business behavior, human rights, and environmental aspects under considerations include commitments to
management for partners and vendors. This policy has net zero GHG emissions, disclosure of Scope 1 and 2
been communicated to all (100%) partners and vendors. GHG emissions, any planning or ownership of resource
efficiency initiatives, the availability of human rights
The procurement process falls under the responsibility policies, human rights due diligence, whistleblowing or
of the Strategic Procurement & Admin Property grievance mechanisms, to promote diversity, equality,
Management (SPAPM) Unit, with support from the and inclusion. The assessment of these sustainability
Legal, Finance, Operational Risk Management, and other aspects carries a weight of 6% in the overall evaluation
relevant units. Since July 2023, Bank has integrated process.
50 119
New vendors have been evaluated Vendors have
using the SDD, with the result that participated in the
no new vendors have environmental socialization of
or social issues sustainability practices
Page 65
Sustainability Report 2023
PT Bank CIMB Niaga Tbk 65
02
Pillar
Sustainable
Business
Page 66
Sustainability Report 2023
66 PT Bank CIMB Niaga Tbk
Responsible Banking [POJK51-F.17; F.27; F-28] [GRI 2-27; 416-1; 416-2; 417-1; 417-2; 417-3; FS15]
CIMB Niaga is committed to provide equality towards its products and/or services in accordance with the Standard
Guidelines for Summary of Information of Products and Services in the Financial Services Sector published by the
Financial Services Authority (OJK). Bank also adheres to New Products and Activities Policy No. B.04 to ensure that all
(100%) products and activities underwent a post-implementation review (PIR) phase, in alignment with the applicable
laws and regulations, including consumer protection regulations. This review process is conducted by the responsible
work unit to assess product safety for customers within 12 months prior to product launching. Bank ensures that
information conveyed to customers is reliable, including details regarding product features, costs, benefits, and
inherent risks. Additionally, throughout 2023, there have been no incidents of non-compliance with regulations related
to product and service’s information and labelling, as well as marketing communication.
Customer Data Security and Privacy Protection [POJK51-F.29] [GRI 206-1;
418-1] [FN-CB-230a.1; FN-CB-230a.2; FN-CB-510.a.1]
The rapid advancement
of technology poses
an escalating risk of
cyberattacks and threats
through online channels,
particularly for financial
institutions. As the Bank
recognizing this risk, the
Bank consistently strives to
enhance control over data
security and management,
reinforcing systems,
including aspects of risk
control related to privacy and
data quality.
Bank’s commitment and efforts to safeguard customer data are evident through comprehensive control implementation
– from data and information security governance to monitoring processes within the digital infrastructure, transactions,
and customer data through the Cyber Security Operation Unit and the Data Protection Office under the Directorate of
Operations and Information Technology. Beyond these measures, Bank proactively educates employees, customers,
and partners to raise awareness about data security. According to the complaint reports received during 2023, no
financial products or services were recalled/removed from the market. Furthermore, there have been no complaints
or violations related to business competition, or data loss due to data theft (cybercrime). However, there were two
complaints regarding customer security and privacy.
Page 67
Sustainability Report 2023
PT Bank CIMB Niaga Tbk 67
Sustainable Finance Product/Service/Program Innovation
and Development [POJK51-F.26] [GRI FS7; FS14] [SUSBA 1.5.1.2]
Each year, Bank engages in the development and innovation of sustainable financial products/programs in alignment
with the Bank’s sustainable finance framework, known as Green, Social, Sustainable Impact Products and Services
(GSSIPS).
Process Improvement Climate Solution Energy
- Circular Economy - Green Building - Renewable & Clean
- Resource Efficiency - Carbon Capture & Storage Energy, and Energy
- Green Manufacturing - Climate Adaptation Efficiency
- Pollution Control & Prevention - Sustainable Forest Management - Energy Storage
- Environmental Conservation &
Restoration
GREEN
Connectivity Sustainable Sectors Sustainable Finance
- Transportation & Connectivity - Sustainable Supply Chains - Sustainability-Linked
- Grid Interconection - R&D in Sustainable Development Financing/Bonds
SUSTAINABLE - Digital Technology, - Sustainable Agriculture & Food - Transition Financing/
- E-Commerce, Internet & Innovations Bonds
Communications - Blue Economy
SOCIAL
Access to Basic Needs Responsible Business Inclusion & Wellbeing
- Affordable Housing - Small & Medium Sized - Financial Inclusion
- Free/Subsidized Educational, Enterprises (SMEs) - Microfinancing
Technical and Vocational Services - Sharing Economy
- Free/Subsidised Educational - Social Economy
Service
Page 68
Sustainability Report 2023
68 PT Bank CIMB Niaga Tbk
OCTO Card Digital Credit Card & Cardless Withdrawal/Deposit Feature on OCTO Mobile
Integrated in the OCTO Mobile application, customer is also actively promoting cardless cash deposit and
may leverage the OCTO Card Digital Credit Card/Digital withdrawal features via OCTO Mobile. This feature is in
Octo Card Syariah Card feature without using a physical line with the Central Bank Indonesia’s vision to facilitate
card. Customers may enjoy the convenience of digital easier financial transactions, without using an ATM/debit
transactions – from payment transactions using the card. In 2023, more than 4.5 million cardless deposit
QRIS Scan feature, e-Commerce shopping, checking and cash withdrawal transactions carried out by loyal
the bank statements, to convert transactions into OCTO Mobile users.
fixed installments of 3, 6, 12 and 24 months. The Bank
Convenience in Opening a Foreign Currency Account & Foreign Currency Transactions
with CIMB Niaga Debit Card
One of the main features in 2023 is the foreign currency (forex) account opening for existing users. Opening foreign
account is doable in independent and paperless steps, only from the OCTO Mobile application. Users may leverage
the foreign exchange account as their source of funds for debit card transactions. For instance, user may open a
Singapore Dollar account then simply use their debit card in Singapore – withdrawing their account balance while
avoiding the currency exchange fees & rate.
Giro Kartini
The Bank has launched ‘Giro Kartini’ account for
Emerging Business Banking (EBB) customers, to
support the national Sustainable Development
Goals (SDGs) agenda, i.e. SDG 5 (gender equality
and women’s empowerment). This gender-
responsive program share the advantages
for female entrepreneurs in managing their
savings in more effective ways, to further
support their business development. Giro
Kartini is also an environmentally friendly and
paperless product, fitted with e-statement
features. Giro Kartini also offers a range of
interesting features such as account number
selection, competitive account fees and rates, and transaction fee refunds pursuant to the ongoing program. This
account eligible for both individual female customers and non-individual customers led by women. Furthermore,
the Bank make donation for each Giro Kartini account opening to support traditional weaving training for women
with disabilities in Sulawesi. As of 2023, Bank recorded a portfolio of Rp86.30 billion of Giro Kartini, spreading across
various regions in Indonesia.
Page 69
Sustainability Report 2023
PT Bank CIMB Niaga Tbk 69
Sustainability-Linked Loan/Financing (SLL/F) One House One Tree
and Sustainable Finance (SF) Programs Bank shares an opportunity for
Bank continues its innovation in the SLL/F and SF programs by every CIMB Niaga mortgage
offering incentives for customers who achieved pre-agreed customer to contribute for mother
sustainability performance targets. The SF program is aimed earth’s sustainability through a
to finance Bank’s customers engaged in business activities tree planting initiative. In 2023,
aligned with KKUB. Bank successfully recorded SLL/F syndication this program recorded positive
transactions totaling Rp1.03 trillion for debtor in the cement and contribution of 4,400 bamboo
palm oil plantation sectors who aim to achieve sustainability plants (Bambusa sp.), 1,000 coffee
performance targets of GHG emissions reduction. Furthermore, plants (Coffea sp.), and 550 nutmeg
Bank has provided green financing to five customers through the plants (Myristica fragrans).
SF program, totaling Rp2.74 trillion.
Green Mortgage
Green Mortgage is a mortgage (KPR) facility for green-
certified residences, for instance by Green Building
Council Indonesia (GBCI) and/or Excellence in Design
for Greater Efficiencies (EDGE). By the end of 2023,
financing for green certified residences recorded
transaction value of greater than Rp273 billion.
Green Auto or Solar Panel Financing
Environmentally-Friendly x Housing Loan (KPR)
Vehicle Financing Bank provides solar panels
Green Auto Loan is a financing financing using credit cards
facility accustomed to electric- and EDC in registered green
battery motorized vehicles as well merchants. These green
as hybrid vehicles provided by our merchants are the solar
subsidiary CIMB Niaga Finance panel and non-solar panel
(CNAF). In 2023, CNAF recorded a merchants. By the end of
total of 1,130 electric and hybrid 2023, Bank facilitated more
vehicles financing, with transactions than Rp6 billion transactions
value exceeding Rp359 billion. for customers via green merchant partners.
Page 70
Sustainability Report 2023
70 PT Bank CIMB Niaga Tbk
Strengthening Digital Banking to Enhance Consumer and
Emerging Business Banking (EBB) Segment Services
CIMB Niaga offers several digital banking services, including OCTO Mobile, OCTO Clicks, BizChannel@CIMB, and other
e-channel services. Throughout 2023, one of our initiatives including the enhancement of OCTO Card digital credit card
features within the OCTO Mobile app. Bank recorded nearly 470 million transactions in digital platform and branchless
banking. Referring to the digital banking transaction volume in 2023, there is a potential GHG emissions avoidance of
approximately 120 thousand tonnes CO2e. Additionally, to enhance the transactions and customer loyalty within the EBB
segment, OCTO Clicks introduced merchant report as well as mass transfer feature to support EBB customers’ daily
transactions.
Total Digital Platform Transactions (millions transactions)
2023 2022 2021
OCTO Mobile 217.00 175.60 112.31
OCTO Clicks 51.05 47.44 20.87
OCTO Pay 16.64 19.30 22.60
BizChannel@CIMB 90.97 96.57 64.35
ATM, MDM, and CRM 94.03 99.84 104.87
Page 71
Sustainability Report 2023
PT Bank CIMB Niaga Tbk 71
Financial
Inclusion through
Micro, Small,
and Medium
Enterprises
(MSME) Financing
[POJK51-F.23] [GRI 203-2] [ACGS C.4.1]
CIMB Niaga supports MSME sector business growth a. Collaboration with BPR
by offering three financing products: working capital BPR directed the Bank’s funds to its fixed-income
financing, investment financing, and supply chain SME customers. From funding perspective, Bank
financing. MSME financing is channeled through two provides digital cash management services to
segments, namely: support BPR activities. In 2023, Bank recorded
1. Emerging Business Banking (EBB): Financing 139 debtors with total financing of Rp5.4
conducted through direct approach on small and billion. Approximately 36% of the 139 debtors
medium-sized enterprises (SMEs) across Indonesia. (or equivalent to Rp2.2 billion) are women
2. Micro Linkage is a program providing indirect entrepreneurs.
financing through linkage schemes, including b. Collaboration with Palm Oil’s Cooperatives
executing, channeling, and joint financing. In 2023, (KUD) which leverages the Nucleus-Plasma (Inti
the Micro Linkage executing program focused on Plasma) Scheme
collaborations with Rural Development Bank (BPR) Commercial Banking collaborates with KUD that
and Cooperatives (KUD) that leveraging palm oil are fostered by large and experienced palm oil
plantation’s core-plasma scheme. Currently the Bank companies. These cooperatives play a central role
has around 170 linkage partners across Indonesia, as the ‘nucleus (inti)’ of the scheme, i.e. utilizing
with majority of the partners utilizing the executing funds from Bank to support smallholders in
scheme. The program’s schemes explained as developing their plantations.
follows:
As of 31 December 2023, CIMB Niaga recorded a total
of Rp22.8 trillion in MSME financing or almost 11% of
the Bank’s total financing portfolio.
Page 72
Sustainability Report 2023
72 PT Bank CIMB Niaga Tbk
Sustainable Finance
Sustainable Finance Products/Programs
(Rp billions)
1,033.40 359.57
Sustainability-Linked Green Auto or
Loan/Financing (SLL/F) Environmentally
Program Friendly Vehicles
Financing
2,745.50
273.10 Sustainable Finance
Green Mortgage (SF) Program
*Financing by subsidiary, PT CIMB Niaga Auto Finance (CNAF)
Sustainable Finance Implementation [GRI FS9] [SUSBA 1.3.1.3]
Bank actively participating to execute OJK programs, Indonesia Green Taxonomy
including the support towards Sustainable Finance In 2022, OJK issued the Indonesian Green Taxonomy
Roadmap Phase II (2021-2025). Bank integrating (THI) to assist financial institutions in classifying
sustainable finance to all its financing segments. green activities within their financial products and
services portfolio, as well as to monitor the periodic
Bank own Sector Guidance which refer to the implementation of credit/financing/investment
Sustainable Finance Policy. Bank conducts Sustainability disbursement to the green sector and prevent potential
Due Diligence (SDD) and Enhanced Sustainability misleading green activities reporting (greenwashing). In
Due Diligence (ESDD) for its debtors. The Internal 2023, THI reporting was conducted in quarterly basis.
Audit Unit conducts a coverage audit annually using a The identification results for December 2023 indicate
comprehensive risk-based assessment methodology that 18% of the top 450 debtors fall into the green or
as well as an internal control framework that refers yellow category, equivalent to Rp31.78 trillion based on
to the international standards of the Committee of the the outstanding balances.
Sponsoring Organization of the Treadway Commission
(COSO) – Internal Control Integrated Framework.
Page 73
Sustainability Report 2023
PT Bank CIMB Niaga Tbk 73
KKUB or Environmental and Social Sector Financing [GRI FS11]
Description Unit 2023 2022 2021
Total Products that Meet the KKUB Criteria
a. Sustainability -Linked Loan/Financing Program (SLL/F) 1,033,450 686,024 -
b. Sustainable Finance Program (SF) 2.745,466 2,282,269 332,331
Rp millions
c. Green Auto or Environmentally Friendly Vehicles Financing 359,571 83,458 28,053
d. Green Mortgage 273,095 141,549 85,316
Total Productive KKUB Assets
a Total KKUB Financing Rp millions 55,451,296 51,444,423 45,068,614
b. Total KKUB Non Financing – Green Sukuk Investment** Rp millions 32,987 - -
US$ millions - - 75
c. Total KKUB Non Financing – Green Bond Investment ** Rp millions 548,007 32,990 -
Percentage of KKUB Financing to Total Loans % 26 26 25
*Financing by subsidiary, PT CIMB Niaga Auto Finance (CNAF);
** The Government of Indonesia issued the Green Sukuk/Bond globally to fund climate change mitigation and adaptation projects.
Page 74
Sustainability Report 2023
74 PT Bank CIMB Niaga Tbk
Composition and Quality of KKUB Loans [GRI FS8]
Non-MSME MSME Total NPL
No Sustainable Business Activities Category (KKUB)
(Rp trillions) (Rp trillions) (Rp trillions) (%)*
1. Renewable Energy - - - 0.00%
2. Energy Efficiency 0.46 - 0.46 0.00%
3. Pollution Prevention and Control - - - 0,00%
Management of Natural Resources and Sustainable
4. 5.80 0.72 6.52 0.01%
Land Use
5. Conservation of Land and Water Biodiversity - - - 0.00%
6. Environmentally Friendly Transportation 2.83 - 2.83 0.00%
7. Sustainable Water and Waste Water Management 0.19 - 0.19 0.00%
8. Climate Change Adaptation - - - 0.00%
Products that Help Conserve Resources and
9. 6.35 0.13 6.48 0.00%
Contribute to Less Pollution
Environmentally Friendly Buildings that Meet
National, Regional, or International Recognized
10. 1.06 - 1.06 0.08%
Standards/Certification
Other Environmentally Friendly Business and/or
11. 15.96 - 15.96 0.02%
Other Activities
12. MSME Activities - 21.95 21.95 5.64%
Total 32.65 22.80 55.45 2.24%
*The NPL percentage (gross) is calculated based on the total portfolio of each KKUB.
Products/Programs that Support Sustainable Finance
No Product/Program Name Unit Total
In 2023, the Bank support
1. iB Mapan Savings with Waqf 203.48
inclusive financing towards
2. Credit card financing via Green the low-income individuals
Merchant
Rp billions
(PBR) according to the
a. Solar panel financing 0.63
definition of Central Bank of
b. Non-solar panel financing 5.99 Indonesia (BI) for affordable
3. Giro Kartini 86.30 housing, affordable
4. One House One Tree Account 9,546 personal loan, and
affordable auto amounting
to Rp1.61 trillion.
Page 75
Sustainability Report 2023
PT Bank CIMB Niaga Tbk 75
Challenges, Developments, and
Impacts of Sustainable Finance
Implementation [POJK51-E.5]
One of the challenges in implementing sustainable finance
in 2023 was the limited knowledge and human resources
competency. Therefore, the Bank is actively collaborating with
various stakeholders to provide more education on sustainable
finance, Indonesian Green Taxonomy (THI), transition financing,
and many more. Bank also encourages its customers to engage
in environmentally friendly business practices to enhance their
efficiency, productivity, and sustainability. In addition, the Bank
also starting to assess its climate risks through methodologies
of Climate Scenario Analysis (CSA) and/or Climate Risk Stress Test (CRST). Going forward, the integration of the
International Financial Reporting Standards Climate-related Disclosure Framework (S2) issued by The International
Sustainability Standards Board (ISSB) and biodiversity aspects based on The Taskforce on Nature-related Financial
Disclosures (TNFD) are also rising as sustainability hot topics.
Financing High Sustainability Risk Sectors [SUSBA 1.1.1.2; 1.6.2.6] [FN-CB-410a.2; FN-
CB-550a.2]
Throughout the financing disbursement process, Bank potential customers in the corporate banking segment
consistently identifies potential negative impacts of and several commercial banking segment are required
each existing or potential customer’s business activities to conduct the SDD, while those with high ESG risks are
on the environment and society. Therefore, Bank conduct required to carry out the ESDD process.
mapping on sectors that pose ESG high risks. Customers/
Bank also own Sector Guidances outlining
the mandatory minimum ESG performance
requirements, prohibited activities, and
encouraged aspects for sustainable practices.
The sector guidance covers the Agriculture,
Forestry, Other Land Use and Land Use Change
(AFOLULUC) sectors, which include palm oil,
coal, oil and gas, forestry and natural rubber,
construction services and infrastructure, mining
and quarrying, as well as manufacturing. The
Sector Guidance summary are accessible in the
Bank’s website.
Page 76
Sustainability Report 2023
76 PT Bank CIMB Niaga Tbk
KKUB Financing for Land-based Sectors
Bank finance land-based sectors such as AFOLULUC. As identified in the Bank’s financing portfolio, there are
8 clients who obtained sustainability certifications, totaling Rp2,612 billion in financing.
Total Financing
Sector Certification Total Clients
(Rp trillions)
Best Aquaculture Practice 1 260.56
Aquaculture Stewardship Council
Good Agriculture Practice Good Fish Hatchery
Methods (CPIB) and Good Fish Farming
Fishery Methods (CBIB)
Timber Legality Verification System (SVLK) 5 2,315.78
Forestry
FSC COC & SVLK 2 35.64
Page 77
Sustainability Report 2023
PT Bank CIMB Niaga Tbk 77
KKUB Financing for Oil Palm Plantations Financing based on ISPO, RSPO, and ISCC Certifications
(as per 2023)
[POJK51-F.3] [GRI FS8] [SUSBA 1.2.1.4; 1.2.1.5; 1.5.1.3][ACGS C.1.4; C.1.5]
Bank encourages borrowers in palm oil plantations Total Amount Financed
Certification
sector to adopt sustainability principles and Clients (Rp trillions)
commitments, such as to obtain certifications of
RSPO* and ISPO** 15 6.7
Indonesia Sustainable Palm Oil (ISPO), Roundtable
RSPO* 4 0.03
on Sustainable Palm Oil (RSPO), and/or International
Sustainability and Carbon Certification (ISCC). In ISPO** 27 1.84
addition, Bank apply the No Deforestation, No Peat, No In the ISPO process** 5 0.45
Exploitation (NDPE), Free, Prior and Informed Consent
In the RSPO process* 4 0.45
(FPIC), and High Conservation Value (HCV) and/or High
Carbon Stock (HCS), as well as various sustainability ISCC*** 5 5.58
commitments. KKUB’s financing target for oil palm RSPO = Roundtable Sustainable Palm Oil; ISPO = Indonesia Sustainable
Palm Oil; ISCC = International Sustainability and Carbon Certification; *As
plantations during 2023 has exceeded the initial per national interpretation of the RSPO Principles and Criteria (2018), oil
palm plantations that have obtained an RSPO certificate have complied with
target, i.e. 17% (from target 5%).
the No Peat principle within the principles of No Deforestation, No Peat,
and No Exploitation; **ISPO is an oil palm plantation sustainability standard
in Indonesia according to applicable laws and regulations; ***ISCC is one
of the leading certification systems for sustainability and greenhouse gas
emissions. In July 2011, ISCC recognized by the European Commission as
one of the first certification schemes capable of demonstrating compliance
with the EU’s Renewable Energy Directive (RED) requirements.
Sustainability Commitments of Oil Palm Clients
Total Financing
Commitment
Debtors (Rp trillions)
NDPE 29 13.31
FPIC 46 8.58
HCV and/or HCS 19 6.73
NDPE = No Deforestation, No Peat, No Exploitation, FPIC = Free, Prior
and Informed Consent; HCV = High Conservation Value; HCS = High
Carbon Stock
Thermal Coal Financing Phase-Out
Commitment by 2040 [SUSBA 1.2.1.3]
Bank is gradually reducing its financing for the coal sector and is having plan to entirely phasing out thermal coal
financing by 2040. In alignment with this effort, Bank has set an interim target of 50% reduction in thermal coal mining
financing from the 2021 baseline by 2030. This step is part of Bank’s commitment to support a just transition towards
low-carbon economy; cleaner and more environmentally friendly energy, in line with CIMB Group’s commitment
as a signatory of the United Nations Principles for Responsible Banking (UN PRB) and Collective Commitment on
Climate Action (CCCA). Furthermore, Bank is no longer financing the expansion of thermal coal mines as well as the
construction of coal-fired power plants (CFPP). Borrowers in the coal sector are also not allowed to use the Mountain
Top Removal (MTR) mining method.
Page 78
Sustainability Report 2023
78 PT Bank CIMB Niaga Tbk
Customer Satisfaction Level and
Complaint Resolution [POJK51-F.16; F.30] [GRI 2-25]
Bank provides access to customers, the public, and other stakeholders to submit their reports should there are
complaints regarding Bank’s products and services. Every complaint received will be a joint-responsibility among the
relevant units.
Complaint Channels
Direct visits to
branch offices
Contact Center service:
14041 or +62 21 2997 8888 (overseas)
E-mail:
14041@cimbniaga.co.id Website:
Complaint
Channels www.cimbniaga.co.id
Preferred Assistance:
Business Banking Contact Center:
1500 800 (only for CIMB Preferred customers)
14042 or +62 21 8065 5111 (overseas)
Whistleblowing System
Throughout 2023, Bank did not receive any complaints regarding
regulatory non-compliance. Bank also did not receive significant Net Promoter Score (NPS)
complaints related to customers, including environmental concerns.
For detailed information on the types of complaints and the resolution
rates, please refer to the 2023 Annual Report. 2023 2022 2021
Bank consistently strives to enhance customer experience by 50% 50% 28%
conducting an annual customer satisfaction survey. The survey
focuses on product aspects, service channels, and service quality. Customer Complaint Resolution Rate
2023 2022 2021
99% 99% 98%
Page 79
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 79
03
Pillar
Corporate Social
Responsibility (CSR)
Page 80
2023 Sustainability Report
80 PT Bank CIMB Niaga Tbk
Corporate Social Responsibility
(CSR) Pillar [POJK51-F.4; F.25] [GRI 413-1] [ACGS C.4.4]
CIMB Niaga has four Corporate Social Responsibility (CSR) pillars in
implementing CSR activities. These pillars reflect Bank’s commitment to
advance the Sustainable Development Goals (SDGs).
CSR Pillar 1
CSR Pillar 2:
Education
CSR focuses on increasing
Community
quality of access through Health and Well
financial literacy activities, Being
scholarship programs, and CSR supports programs
assistance for educational to enhance community
support facilities. health and well-being.
Four pillars of
Corporate Social
Responsibility
CSR Pillar 4:
(CSR)
Climate and CSR Pillar 3:
Environment Economic
CSR supports environmental Empowerment
conservation programs
CSR supports programs
that provide added value to
that increase community
stakeholders.
empowerment with the
aim of improving the
economy
Realization of CSR Fund (Rp millions) [POJK51-F.4] 2023 2022 2021
Education 8,440 8,077 8,329
Health & Community Well Being 1,956 5,042 14,593
Economic Empowerment 8,131 5,187 3,743
Climate & Environment 6,169 4,028 1,482
Others 250 1,912 4,218
Total 24,946 24,246 32,365
Page 81
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 81
Employee Volunteer
Program (EVP) [ACGS C.1.4; C.1.5]
Bank conducts an Employee Volunteer Program that
aligns with the four pillars of CSR. The program mandates
every permanent employee to engage in CSR activities
for a minimum of 3 hours per year, which is counted as
a Key Performance Indicator (KPI). As of 31 December
2023, Bank accumulated 50,884 voluntary working hours
by employees, averaging 5.1 hours per employee (170%
higher than the average target of 3 hours per employee).
Several Employee Volunteer Program activities include waste management, donations, teaching, and blood donation.
In 2023, the Bank conducted the A Better Climate anD Environment (ABCDE) Challenge, a program that invites
employees to participate in preserving the surrounding environment by collecting inorganic waste. The collected waste
was then delivered to waste banks, waste collectors, and environmental non-governmental organizations (NGOs)
nearest to the employees’ residences. At the end of the program, a total of 2,227 kg of waste was gathered, consisting
of paper waste (1,462 kg), plastic (416 kg), and used cooking oil (349 kg). This effort signifies Bank’s commitment in
implementing sustainability practices internally, aiming to minimize household waste towards final landfill.
Pillar 1: Education [SUSBA 1.6.2.10]
Scholarship Program
Bank is committed to realizing Indonesian next
generation’s dreams to access quality education CIMB Scholarship Program in 2023
through a scholarship program. This initiative aims to
enhance the overall quality of education in Indonesia, 50 18
and to shape a successful youth generation. University Universities in
Students Indonesia
Additionally, Bank provides self-development
opportunities to scholarship recipients through
CIMB ASEAN Scholarship 2023
financial literacy activities, volunteering, sharing
inspirations, social media campaigns, and voluntary
activities focusing on health and the environment in 1
Kupang, East Nusa Tenggara (NTT) in November 2023. Scholarship recipients
Page 82
2023 Sustainability Report
82 PT Bank CIMB Niaga Tbk
Savings and Investment Program [GRI FS16] [FN-CB-240a.3; 240a.4]
Every year, Bank conducts financial education and Inclusion (SNKI), which aims for a 90% increase in
literacy programs through initiatives such as Ayo financial inclusion by 2024. Additionally, Bank aligns with
Menabung dan Berbagi (AMDB), Tour de Bank (TDB), the Financial Services Authority (OJK) regulations, such
and Be Smart Program in several locations in Indonesia, as POJK No. 3 of 2023 concerning Improving Literacy and
including the Bank’s operational areas. These programs Financial Inclusion in the Financial Services Sector for
signify Bank’s support for achieving the government’s Consumers and the Community, as well as participating
targets, as outlined in Presidential Regulation No. 114 in the Financial Inclusion Month (BIK) program and the
of 2020 concerning the National Strategy for Financial One Account One Student Program (KEJAR).
Ayo Menabung dan Berbagi (AMDB)
Bank recognizes that financial intelligence is one of the crucial asset for the
younger generation to attain better economic livelihoods. This awareness is
manifested in the commitment to organizing the AMDB Program, which has
been running for 13 years, by consistently aligning the program according
to government and regulatory guidelines. The program is designed for
students in Junior High School (SMP), Senior High School (SMA), and
Vocational High School (SMK), providing insights into banking and financial planning. In 2023, the AMDB program
focused on introducing the benefits of saving, the financial services industry, and digital banking.
Number of Number of
Schools Students
Participant
7,250
80
85
6,374
Level of
Understanding
4,737
47
37%
Result of the 2023 pre
and post-tests showed an
2023 2022 2021 2023 2022 2021
increase in participants’
level of understanding of
Accumulation until 2023: the AMDB Program
582 69,050
Number of Schools Number of Students
Page 83
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 83
Number of Number of
Schools Students
3,878
66 66
3,178
2,909
37
2023 2022 2021 2023 2022 2021
Accumulation until 2023:
Tour de Bank (TDB) 335 18,223
TDB is a financial literacy initiative aimed Number of Schools Number of Students
at introducing various banking tools and
functions to elementary school students. In
2023, leveraging technological advancements, Participant 28%
TDB activities were conducted both offline Level of There was an increase in
and online. Educational content was delivered Understanding the level of understanding
through informative videos covering the world of TDB 2023 Program
of banking and the benefits of saving. participants in the post-
test results compared to
the pre-test.
Smart Ways to Achieve
Financial Freedom
(Financial Literacy for
Teachers)
Bank initiated a financial literacy webinar themed
“Smart Ways to Achieve Financial Freedom.”
The webinar was attended by 148 educators
representing schools involved in the AMDB and
TDB Programs. The webinar covered financial
management methods and the analysis of
participants’ financial well-being.
Savings for Students
Through the AMDB and TDB Programs, Bank actively promotes special savings products for student in various regions
of Indonesia. This initiative is a testament to Bank’s support for the KEJAR Program (One Account One Student) initiated
by OJK. In 2023, there were 1,954 new savings accounts with donation of Rp195.4 million.
Page 84
2023 Sustainability Report
84 PT Bank CIMB Niaga Tbk
Beneficiaries
Be Smart Program
Be Smart program is designed to empower
the millennial generation with knowledge 2023 2022 2021
about financial management, various types of
investments and their risks, as well as digital
Number of Students Number of Students Number of Students
banking technology. This program is offered
to CIMB Niaga scholarship recipients as a way
87 111 63
Total Training Sessions Total Training Sessions Total Training Sessions
to enhance their personal development.
2 times 2 times 2 times
Participant
42% 29%
Level of
Understanding
for advance & for basic
28%
materials materials
There was an increase in the level of understanding of
Be Smart 2023 program participants in the post-test
results compared to the pre-test.
Provision of Education Facilities
Bank provides support for the provision of educational facilities, in form of 15 printers, and the provision of teaching
staff from Bank employees at the Mini Banking Laboratory of the Vocational Program at the University of Indonesia
(UI) and the Bourse Game Laboratory at the Master of Management Program at UI. Bank also runs the Sejuta Buku
Program, distributing knowledge and educational books to 192 students in Cirebon, West Java and Palembang, South
Sumatera. Additionally, Bank contributes educational facility support donations to schools participating in the AMDB
and TDB Programs.
Beneficiaries
The Complete Intern Kampus Merdeka
Bank actively participates in supporting the In 2023, Bank provided this opportunity to 177
government’s Kampus Merdeka program. This students from public and private universities
program is designed to provide opportunities for across Indonesia, divided into 2 batches. These
students to develop skills based on their talents students were involved in 54 cross-directorate
and interests through direct working experience. In projects. Cumulatively as of 2023, Bank has
addition to gaining work experience, students also provided opportunities to 420 students divided into
participate in character-building, volunteering, and 5 batches.
team-building programs.
Page 85
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 85
Pillar 2: Health and Community
Well-Being [GRI 203-1] [SUSBA 1.6.2.10]
Peduli Gizi Anak
#CegahStunting
Bank, in collaboration with the United Nations
Children’s Fund (UNICEF), has initiated an early
detection and intervention program for tackling
malnutrition to prevent stunting, which was
officially launched on 20 November 2023, with
a cooperation period extending from 2023 to
2026. Bank also encourages active participation
from the community to make donations through
the CIMB Niaga Cares account. The funds
raised through the donation drive are aimed at
benefitting 1,000 malnourished children across
22 regencies/cities in East Nusa Tenggara (NTT).
FIRST
enhancing the capabilities of caregivers, integrated health post cadres,
and Early Childhood Education (PAUD) teachers for early detection of
undernutrition & malnutrition.
SECOND
Mid-Upper Arm Circumference (MUAC) tapes are provided to measure the
MUAC of toddlers for early detection at home, PAUD, and Integrated Health
Post (Posyandu).
The early
detection and
intervention THIRD
program to strengthening the capacity of health services for the treatment of
prevent stunting malnourished children according to nutritional medication protocols.
involves five key
activities
FOURTH
conducting parenting classes for caregivers/parents of PAUD children
related to prevention, early detection, and referral for children at risk of
wasting (malnutrition).
FIFTH
supporting the provision of nutritious local supplementary food for PAUD
children.
Page 86
2023 Sustainability Report
86 PT Bank CIMB Niaga Tbk
Pillar 3: Economic Empowerment [SUSBA 1.6.2.10]
[ACGS C.4.4]
The CSR activities of Bank have yielded positive impacts on economic growth. This is evidenced by the growth of
various products initiated by the beneficiaries. These products are introduced to the community through events
organized by Bank.
Community Link Program
Bank continues to provide the
best services for the Indonesian
community through the Community
Link Program, prioritizing
environmental, economic, and social
(EES) aspects. Bank actively engages
the participation of customers and/
or the community to contribute in
addressing environmental, economic,
and social issues in Indonesia. The
Community Link Program is divided
into three categories: #JadiPeduli,
#JadiNyata, and #JadiBerkelanjutan.
Community Link #JadiPeduli Program
The Community Link #JadiPeduli program involves Bank employees actively participating in organizing
social activities aligned with the four pillars of CIMB Niaga’s CSR. As of 2023, 52 branch offices and work
units participated in the #JadiPeduli Program. The activities conducted encompass financial literacy,
tree planting action, beach cleanup action, school renovation, and efforts to prevent and mitigate
stunting, with a total of 3,818 beneficiaries.
Page 87
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 87
gram
Community Link #JadiNyata Pro k management’s aspiration to
Com mun ity Link #Ja diNy ata program represents Ban
The
ent to collaborate in addressing
ge active community involvem
have a program that encoura
3, Bank once again conducted
al (EES) issues in Indonesia. In 202
environmental, economic, and soci
for the best ideas, namely:
diNy ata prog ram , atte nde d by 405 participants with 3 winners
the #Ja
Amanda Prita (DitReveille) Irfan Nur Ikhsan (Tanigo) Betsy Yolanda (Nutrils)
South Tangerang, Banten Majelengka, West Java Kubu Raya, West Kalimantan
Focusing on the The conceptual idea is The conceptual idea revolves
reconstruction/processing of Zero Waste Agriculture for around the utilization of paper
plastic waste into furniture Talas Beneng, with a focus waste and activated charcoal
by involving communities in on utilizing every part of as nutrient hydrogel cellulose
every step of the business the Talas Beneng plant to through processing paper
process. create economically valuable and activated charcoal waste
products while empowering into gel fertilizer or growing
farming communities. media. This innovative
approach can last until
harvest time and has high
water retention capabilities,
proving highly beneficial for
agricultural land.
Page 88
2023 Sustainability Report
88 PT Bank CIMB Niaga Tbk
In 2023, Bank provided mentoring and development support to the three winners of the Community Link
#JadiNyata Program in 2022, resulting in the following progress:
Ananda Dzikman AZ (Conutcos) – Gowa, South Sulawesi
Ananda Dzikmah successfully transformed coconut into various processed
products, including serundeng, packaged coconut water beverages, coconut flour,
and more, under the brand name Conutcos. Conutcos products are available on
e-commerce platforms and social media such as Instagram. Through Bank’s
support, there has been an increase in production capacity and the empowerment
of the local community, specifically to woman.
Khomsin (Arthup) – Blitar, East Java
Khomsin empowers people with mental illness in Bacem Village by processing
their artistic works such as drawings/paintings into artistic T-shirts under the
brand Arthup. Additionally, Arthup will expand the processed art into tote bags
and other products while increasing brand awareness through art exhibitions,
offline promotions, and utilizing utilization social media. Currently, Arthup’s
products are available on e-commerce platforms.
Gabriel Sebastian (Ecoplast) – Majalengka, West Java
Gabriel Sebastian utilizes straws as a substitute for single-use plastic or
Styrofoam under the brand Ecoplast. Through this innovation, Ecoplast
empowers the local community, especially women and rice farmers.
Currently, Ecoplast products are available on e-commerce platforms and
social media.
Community Link #JadiBerkelanjutan Program
Bank continued to provide a series of financial literacy training for MSMEs in eastern
Indonesia, targeting women entrepreneurs and people with disabilities. The training focused
on entrepreneurship training, digital access, social media marketing, as well as provisions
of interest-free working capital loans to 50 selected MSMEs in each batch to support their
business development.
Page 89
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 89
In 2023, Bank conducted the second batch of financial literacy training with a total of
223 MSME participants (a total of 423 MSME participants accumulated since 2022). The
participants consist of 187 female and 36 male by which 14 of them are people with
disabilities.
487 Manado, Makassar, Maros,
Registered Sungguminasa, Takalar,
MSMEs
Balikpapan, and Kupang.
223
Selected 84% 16% 6%
People with disabilities
participants Women Men
Empowerment for
People with Disabilities
Bank employs 7 people with disabilities as
outsourcing employees stationed in the Contact
Center unit.
People with Disability
Training
Bank collaborates with Alunjiva Indonesia to
implement the Entrepreneurship Training and Partnership Program for 30 people with disabilities. The goal of the
program is to empower participants to become culinary entrepreneurs.
Empowerment Training for Bamboo Farmers
Bank collaborates with the KEHATI Foundation to provide capacity building for farmers, farmer groups, and local
communities in Central Lombok, West Nusa Tenggara (NTB), and Flores, East Nusa Tenggara (NTT), with a total of 172
participants. The training sessions include processed bamboo shoot production, basic weaving, advanced weaving,
cooperative institutional training, bamboo product manufacturing, eco-tourism cooking class training, as well as
briquette and bamboo tea production.
Page 90
2023 Sustainability Report
90 PT Bank CIMB Niaga Tbk
Pillar 4: Climate And Environment
[POJK51-F.10] [SUSBA 1.6.2.10]
Bamboo Conservation
Over the past 12 years, Bank has been actively engaged
in bamboo conservation programs in collaboration
with the Biodiversity Foundation (KEHATI) and
various partners. Together, we have planted a
total of 49,400 bamboo saplings, including Black
Bamboo (Gigantochloa atroviolacea), Tabah Bamboo
(Gigantochloa nigrociliata Buse-Kurz), and Betung
Bamboo (Dendrocalamus asper) in regions such as
Lombok – West Nusa Tenggara, Tabanan and Gianyar
– Bali, Flores – East Nusa Tenggara, and Magelang –
Central Java. However, in 2023, the bamboo planting
activities were postponed due to the impact of El Niño
which cause a delay in rainy season.
Bank also conducts periodic analyses of the potential carbon absorption of the planted bamboo. Estimation in 2023
shows that the bamboo has potential absorption exceeded 1,700 tonnes CO2e, with accumulated absorption from
2019 reaching 7,600 tonnes CO2e.
Carbon Absorption Increases Supports Nature Restores The
(CO2) Groundwater Conservation Environment
Content
Inorganic Waste Management
Bank implements waste management initiatives by adhering to the principles of reduce, reuse, and recycle (3R) in
collaboration with third parties. This approach is integrated into various Bank programs and activities, including the
ABCDE Challenge, Paper Upcycling, the Experiential Learning Workshop, the Zero Waste to Landfill initiative at CIMB
Niaga Olympic, and the Conserving the Earth with Waste Sorting event during the Year-End Celebration. In 2023, an
estimated 4.6 tonnes of waste were collected for processing by third-party entities.
Page 91
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 91
04
Pillar
Governance
and Risk
Page 92
2023 Sustainability Report
92 PT Bank CIMB Niaga Tbk
Sustainability Governance [POJK51-E.1] [GRI 2-9] [SUSBA 1.4.1.7] [ACGS (B).C.1.4]
CIMB Niaga plays a crucial role in supporting efforts measurable strategies and targets, Bank has initiated the
for climate change mitigation and adaptation. Bank Net Zero Strategy & Climate Risk Management project.
have seamlessly integrated climate risk aspects into its Moreover, Bank is in the process of constructing a model
operations through Bank’s sustainability governance. and methodology for climate scenario analysis (CSA)
Following the guidance of the Taskforce for Climate- and actively participates in the pilot project for climate
related Financial Disclosure (TCFD) framework, Bank risk stress testing (CRST) mandated by the Financial
aims to achieve overall net zero GHG emissions (Scope Services Authority (OJK). This climate risk framework
1, 2, and 3) by 2050. To ensure a well-defined roadmap and approach are adopted and implemented through
towards organizational net-zero emissions with the Sustainability and Integrated & Climate Risk Units.
Sustainability Governance Body at CIMB Niaga [POJK51-E.1] [SUSBA 1.4.1.7]
Board of Commissioners
Integrated Risk
Risk Oversight Audit
Nomination and
Corporate President Director
Remuneration Management
Committee Committee Committee
Governance
Committee Committee
Director Responsible Director Responsible
for Sustainability for Climate Risk
Head of Good Corporate Governance Head of Asset Liability
(GCG) dan Sustainability Management Risk
Good Corporate Sustainability Head Integrated & Climate Risk Head
Community
Governance (GCG)
Development Head
Specialist
• Sustainability Business Practice • Integrated Risk Specialist
Specialist • Climate Risk Specialist
Community • Sustainability Strategy and
Development Reporting Specialist
Specialist • Sustainability Communication &
Outreach Specialist
BUSINESS UNIT/ENABLER UNIT BUSINESS UNIT/ENABLER UNIT BUSINESS UNIT/ENABLER UNIT BUSINESS UNIT/ENABLER UNIT
Oversight Person in Charge Implementation Good Corporate Governance (GCG)
and Sustainability Sub-Directorate
Supports/Coordinates Board of Directors Sustainability Unit Integrated & Climate Risk Unit
Page 93
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 93
The Board of Commissioners serves as the highest Director of Compliance, Corporate Affairs & Legal
governance body, followed by the Board of Directors serves as the Director in charge of Sustainability, and
chaired by the President Director. The Board of Directors the Director of Risk Management serves as the Director
is in charge of and jointly responsible for implementing in charge of Climate Risk. The overall coordination of
sustainability principles, sustainable finance, climate sustainability performance is overseen by the Board
action, and mitigation, with direct supervision of the of Commissioners through the Audit Committee in
Board of Commissioners, aided by the Audit Committee accordance with the Audit Committee Charter. [GRI 2-11;
and the Risk Monitoring Committee. Specifically, the 2-14] [SUSBA 1.4.1.7] [ACGS C.1.6; (B)C.1.5]
Duties and Responsibilities of the Highest Governance Body
for Sustainability and Sustainable Finance
[GRI 2-12; 2-13; 2-14; 2-19] [SUSBA 1.1.2.2; 1.4.1.1; 1.4.1.2; 1.4.1.3; 1.4.1.6; 1.4.1.7] [ACGS (B).C.1.5]
Bank has integrated tasks and responsibilities that support sustainability principles, sustainable finance, and the
Sustainable Finance Action Plan (RAKB) into the Charter of the Board of Commissioners, Board of Directors, Audit
Committee, and the Nomination and Remuneration Committee. A comprehensive explanation regarding the tasks and
responsibilities of the Audit Committee and the Nomination and Remuneration Committee related to sustainability
implementation can be found in Appendix Pillar 4.
Duties and Responsibilities of the Sustainability Governance
1. Ensure the alignment of environmental, social, and governance (ESG) aspects in the
Board of business strategies development and business activities by the Board of Directors as a
Commissioners means of implementing sustainable banking business
2. Approve RAKB and monitoring its implementation
1. Ensure the alignment of sustainability strategy with Bank’s overall strategy
2. Approve Policies and Procedures regarding sustainability and sustainable finance
3. Review and approve RAKB and ensure its implementation upon approval from the Board
Board of Directors
of Commissioners
4. Conduct periodic reviews to evaluate sustainability and sustainable finance performance
1. Lead and ensure the development of RAKB is in line with the vision and mission
Director of 2. Coordinate, evaluate, and periodically follow up the implementation of RAKB
Compliance, 3. Ensure the implementation of frameworks, policies, methodologies, and procedures to
Corporate Affairs,
mitigate sustainability risks (environmental, social, and human rights risks)
and Legal as
4. Ensure the implementation of sustainability activities/initiatives aligns with Bank’s
Director in Charge
of Sustainability strategy
5. Review and provide input on sustainability reports
1. Lead the Bank’s climate risk management strategy and ensure adequate supervision by
Director of Risk the Board of Directors and Board of Commissioners
Management as
2. Develop knowledge & understanding of climate risks and effectively integrate these
Director in Charge
risks into Bank’s internal controls to safeguard Bank’s resilience against climate change
of Climate Risk
impacts in accordance with regulatory requirements and best practices
Page 94
2023 Sustainability Report
94 PT Bank CIMB Niaga Tbk
1. Propose and ensure the sustainable finance vision and mission are regularly reviewed
and aligned with Bank’s vision and mission
2. Develop the Sustainability Policy, Sustainable Finance Policy, and Human Rights Policy
3. Develop RAKB and submit it to regulators
4. Supervise the RAKB implementation, including the development of sustainable finance
Sustainability Unit products/ services, capacity building, and Bank’s internal adjustments
[GRI 2-13] [SUSBA 1.4.2.1] 5. Map business segments with climate change-related risks and assign the financing
categories into high, medium, or low risk
6. Implement and oversee the implementation of sustainability initiatives within the Bank’s
internal environment, including corporate social responsibility (CSR)
7. Raise the awareness of sustainable finance practices and culture
8. Ensure that stakeholders are well-informed on sustainable finance implementation
1. Develop and implement climate risk management framework
2. Integrate climate risk into the overall Enterprise-Wide Risk Management Framework
3. Develop methodologies for climate scenario analysis (CSA) and/or climate risk stress
Integrated &
tests (CRST) to assess the impact of climate risks on Bank and its interrelation with other
Climate Risk Unit
risks (such as credit risk, market risk, operational risk), as well as Bank’s capital and
liquidity conditions
1. Plan and coordinate the implementation of CSR programs
2. Ensure the execution of CSR programs aligns with the Sustainable Finance Vision and
Mission, as well as key focus determined by the management
Community 3. Manage the Bank’s CSR budget
Development Unit 4. Foster a CSR-oriented behavior and culture within CIMB Niaga by collaborating on CSR
program implementation with the working units or actively engaging employees in
organizing CSR activities across all working units
5. Take part in the responsibility of managing Bank’s reputation risks
The Bank’s capital requirements are periodically planned, discussed, and monitored
by the Board of Directors and the Board of Commissioners, supported by data
analysis. Management has prepared a foundation for establishing
capital structure policies based on several factors, including economic forecasts,
business growth potential, risk appetite, stress test results, and capital ratio targets.
Through these efforts, CIMB Niaga will be able to survive the economic cycle,
capitalize on growth and strategic opportunities, maximize shareholder returns, and
conduct business within the risk appetite corridor while complying with applicable
regulations. Detailed description and disclosure of information regarding Corporate
Governance; nomination and remuneration criteria for Board of Directors (BoD) and
Board of Commissioners (BoC); authorities of the General Meeting of Shareholders
(GMS); duties and responsibilities of Board of Directors and Board of Commissioners;
as well as Audit Committee and Nomination and Remuneration Committee Charter
are presented in 2023 Annual Report, which is prepared separately from this Report
but is complementary. [GRI 2-9; 2-10; 2-15; 2-17; 2-18; 2-19;2.20] [SUSBA 1.4.1.5; 1.4.1.6; 1.4.1.7] [ACGS C.3.1]
Page 95
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 95
VISION for MISSION for
Sustainable Finance: Sustainable Finance:
[POJK51-C.1] [SUSBA 1.1.1.1] [POJK51-C.1]
To be the leading ASEAN company Conduct sustainable business
that embraces the harmony of activities that results in continuous
economic, social, and environmental and integrated growth
aspects
Management Review of Sustainability Performance
[GRI 2-12; 2-13] [SUSBA 1.4.1.1; 1.4.1.2; 1.4.1.3; 1.4.1.6; 1.4.1.7; 1.4.2.1; 1.6.1.2] [ACGS C.1.6; (B).C.1.5]
The Director of Compliance, Corporate Affairs, and Legal Board of Commissioners. The Board of Commissioners,
is responsible for the implementation and evaluation of through the Audit Committee, continue to review of
the Sustainable Finance Action Plan (RAKB). This includes RAKB results presented by the Board of Directors.
receiving and reviewing reports on the Sustainable Meanwhile, the Board of Commissioners, through the
Business Activity Category (KKUB) portfolio, reports Risk Monitoring Committee, review the identification
based on the Green Social Sustainability Impact Products of high sustainability risks sectors, sustainable finance
& Services (GSSIPS) framework, and risk management risks, human rights risks, and climate change aspects
reports based on business sectors within the Indonesian (physical and transition risks). With the assistance of this
Green Taxonomy (THI). In 2023, Bank starting to studying evaluation process, the Board of Directors and the Board
and providing feedback on the concept of the Indonesian of Commissioners ensure that the implementation of
Sustainable Finance Taxonomy (TKBI), (previously sustainability strategies, the performance growth of the
referred to as the Indonesian Sustainable Taxonomy or Sustainable Business Activity Category (KKUB) portfolio,
TBI), an evolution from the THI. and financial risk mitigation are carried out purposefully.
Furthermore, Bank has formulated a five-year RAKB
Bank’s sustainability performance report is presented (2024-2028) and reviewed the 2023 RAKB realization.
regularly, at least twice a year, to the Board of Directors, The review indicates that there are no significant
the Audit Committee, and the Board of Commissioners. issues related to RAKB implementation that need to be
The report includes monitoring the achievement of specifically reported to the Board of Commissioners.
current-year sustainability targets, the realization of The sustainability performance report, RAKB, and its
strategies and RAKB, sustainable finance risks, and realization receive approval from the Board of Directors
various sustainability initiatives implemented by Bank. and the Board of Commissioners before being submitted
Additionally, periodic reporting on sustainability risk to OJK.
identification results in Bank’s financing portfolio and
various sustainability recommendations to debtors is The review conducted by the Board of Directors and the
provided to the Risk Management Committee and the Board of Commissioners is part of their responsibility to
Risk Monitoring Committee. In addition, Risk Hotspots & ensure that the sustainability strategy implementation,
Emerging Risks, including transition risks due to climate KKUB portfolio growth, portfolio based on the Green
change, are also reported to the Risk Management Social Sustainability Impact Products & Services
Committee. (GSSIPS) framework, and financial risk management
have been performed optimally. The review of RAKB
Regular reviews of RAKB implementation are conducted, implementation highlighted that Bank achievements are
and the results are presented to the Board of Directors and in line with the annual plan.
Page 96
2023 Sustainability Report
96 PT Bank CIMB Niaga Tbk
Sustainability Risk
Approach Framework [POJK51-E.3]
1 Sustainability Policy
2 3 Integration of Sustainability Aspects in Bank’s Policy
Sustainable Company Charter Operational Risk Risk and Credit Management
Finance Policy • Company Policy Manual • Whistleblowing Policy Commercial Credit Policy
• Board of Commissioners • Anti-fraud Policy
• Board of Directors • Anti-Bribery and Corruption
• Audit Committee Policy
• Nomination and • Anti-Bribery Management
Remuneration System Policy
Committee • Anti-Money Laundering, Counter-
Terrorism Financing, and
Prevention of Proliferation of
Weapons of Mass Destruction
Policy (AML, CTF, and PPPWMD)
• Risk and Credit Management
• Commercial Credit Policy
Exclusion Strategic Procurement Human Resources Finance
List & Admin Property Company Code of Ethics and Code Smart Spending Policy
Management of Conduct
• Goods and Services
Procurement Policy and
Procedure
• Inventory Procedures
and Carbon Emission
Methodology
High Sustainability Corporate Social
Risk Sector List Responsibility (CSR)
Corporate Social
Responsibility Policy
4 Sustainability Scope
Business Relations Non-Individual Financing
Sector Guidance
• Bank subsidiaries • Corporate banking segment
• Corporate Social Responsibility (CSR) partner or non-individual • Commercial banking segment
beneficiary
• Suppliers, vendors, merchants and outsourcing partners
Human Right • Business partners
Policy • Members of the Board of Commissioners, Sharia Supervisory
Board, Board of Directors and Independent members of Bank’s
Board of Commissioners Committee
Page 97
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 97
ENVIRONMENTAL AND SOCIAL RISK
APPROACH [SUSBA 1.1.1.5; 1.1.1.6; 1.1.1.10; 1.2.1.4; 1.2.1.6; 1.2.1.8; 1.2.1.10; 1.2.1.12]
Bank acknowledges and recognizes the importance of various environmental, social,
and economic risks that negatively impact various aspects, including but not limited
to climate change, environmental degradation, biodiversity loss, deforestation,
water, sea, air, human rights, local communities/indigenous peoples, and labor.
Moreover, the activities of debtors through Bank’s financing portfolio may also
have impacts on these various aspects. Bank consistently mitigates risks through
Sustainability Due Diligence (SDD) and promotes sustainable best practices through
Sector Guidance. This aims to ensure that Bank and its borrowers consistently
contribute positively to the environment and society.
Key Environmental and Social Considerations for Risk
Assessment [POJK51-F.9; F.23] [GRI 201-2; 304-1; 304-2; 304-4] [SUSBA 1.2.1.1; 1.2.1.6; 1.2.1.7; 1.2.1.11; 1.2.2.2; 1.2.2.3; 1.5.1.1; 1.6.1.1; 1.6.1.3]
Bank acknowledges the significance of sustainability
risks related to deforestation, water, marine issues, land
use, community social aspects, employment, and human
rights. Therefore, Bank’s risk assessments on sustainable
finance implementation are regularly discussed and
evaluated within the Sustainability Due Diligence (SDD)
and Enhanced Sustainability Due Diligence (ESDD),
which includes Sector Guidance. This involves utilizing
comprehensive data and information to identify and
address potential sustainability risks.
A comprehensive description and disclosure of
information regarding environmental and social
risks can be found in Appendix Pillar 4 and on
Bank’s website.
Page 98
2023 Sustainability Report
98 PT Bank CIMB Niaga Tbk
Bank’s Strategy to Address Environmental Risks
Environmental Risks
Climate Change Deforestation Biodiversity Inland and Energy Water Waste and
(physical and Loss Marine Use Scarcity Pollution
transitional risk) Environment
1. Bank has a long-term commitment to become a Net Zero Emission organization by 2050.
2. Bank has a Sustainability High Risk Sector List by identifying sectors with potential to be affected by climate
change, including the Agriculture, Forestry, Other Land Use and Land Use Change (AFOLULUC). The document
was prepared based on the scientific method and refers to several international literatures, including the
Intergovernmental Panel on Climate Change (IPCC), the United Nations Framework Convention on Climate
Change (UNFCC), and the Science Based Target Initiative (SBTi).
3. Bank has implemented No Deforestation, No Peat, and No Exploitation (NDPE) policy, particularly in AFOLULUC
sectors. This NDPE commitment is attained by imposing the High Conservation Value (HCV) method for land
clearing; prohibiting the use of the burning method (zero burning policy), and prohibiting damage to cultural
heritage, national and/or international protected areas, including peat conservation and the wetland area at the
Ramsar site.
4. Through Bank’s ‘Exclusion List,’ Bank has committed to not finance the expansion of thermal coal mines and
coal-fired power plants (CFPP), including opening mines utilizing the Mountain Top Removal (MTR) technique.
5. Bank has started a study on establishing baseline for climate financing based on the GHG sector:
a. The results of the interim study demonstrate that coal and industries are the primary sectors requiring joint
efforts to reduce greenhouse gas emissions.
b. Based on the results of the study, Bank has set interim targets for 2030, including:
• reducing the thermal coal sector financing portfolio to 50% from the 2021 baseline.
• reducing the emissions intensity of cement production to 0.46 tonnes of CO2e/tonnes of cement produced
when compared to the 2021 baseline (0.72 tonnes of CO2e/tonnes of cement produced).
• reducing emissions intensity in palm oil production to 1.52 tonnes of CO2e/tonnes of palm oil when
compared to the 2022 baseline (1.81 tonnes of CO2e/tonnes of palm oil)
• reducing emissions intensity in electricity production to 272 kg CO2e/MWh compared to the 2022 baseline
(439 CO2e/MWh)
c. In the future, in addition to conducting Sustainability Due Diligence (SDD), Bank will also include GHG
emission factors generated by the financed sector as part of its consideration of sustainability factors.
6. Through the Sector Guidance, Bank consistently encourages and advocates for its borrowers, especially
in sectors that are prone to environmental or social issues, to adopt sustainable best practices within their
respective industries. This includes, but is not limited to, implementing principles from organizations such as the
Marine Stewardship Council, Alliance for Water Stewardship, and others.
7. Bank has several policies regarding energy and greenhouse gas emissions. These policies include:
a. Green Office policy that promotes responsible energy consumption in Bank’s operations.
b. GHG Emissions Inventory Procedure covering Scopes 1 and 2.
c. Technical Guidelines for Calculating Scope 3 GHG Emissions.
8. Bank has begun identifying Scope 3 greenhouse gas emission sources used in various studies.
9. Bank has begun the ‘Carbon-Offset Scheme’ study and acquired ‘carbon units’ from Indonesia Carbon Exchange
(IDXCarbon) as well as ‘Renewable Energy Certificate’ from State Electricity Company (PLN) to mitigate risks
associated with GHG emissions caused by Bank’s operations.
10. Bank ensures that no operational activities directly disturb or affect biodiversity, including rare flora and fauna
protected by the International Union for Conservation of Nature and Natural Resources (IUCN).
Page 99
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 99
Bank’s strategy to address Social & Human Risks
Social & Human Risks
Institutional Human Rights and Health and Negative Impacts
Integrity Labor Issues Safety on Communities
1. Bank has already adopted a Human Rights Policy and has integrated these social risk aspects into the Sustainability Due
Diligence.
2. Bank has adopted the best sustainability practices from the NDPE commitment, specifically No Deforestation, and has
incorporated them into the SDD when conducting a sustainability study. Additionally, banks require clients in particular
sectors to practice Free Prior Informed Consent (FPIC) in their social approach.
3. Through Bank’s ‘Exclusion List,’ Bank is committed to prohibiting financing for debtors directly or indirectly involved in
activities related to human rights violations and labor laws. It also prohibits financing activities that have a negative
impact on UNESCO World Heritage Sites, such as damaging sites, resources, habitats, or landscapes with global or
national significance, or those important to local communities/indigenous peoples as identified by their involvement.
This includes but is not limited to cultural heritage sites, national and/or international protected areas, including peatland
conservation areas and wetland areas under Ramsar sites.
4. Through the Sector Guidance, Bank requires clients to have policies/commitments related to human rights, including but
not limited to grievance mechanisms and Occupational Health and Safety (OHS) policies, and respect for human rights
principles aligned with the pillars of the United Nations Guiding Principles (UNGP) on Business and Human Rights.
5. Through the Sustainability Pillars, specifically the Corporate Social Responsibility (CSR) Pillar, Bank endeavors to always
make a positive contribution to the surrounding community through its four CSR pillars.
The environmental and social risks The environmental and social
that clients and their operations risks arising from financial
are exposed to, such as the nature activities. This include specific
of its activities, geographical project-related risks and
location, supply chain, and raw related landscape impacts,
material production impacts,
Sustainability and assessment of the client’s
among others. A key aspect of Due Diligence sustainability commitments,
consideration includes climate- Process Views policies, performance, track
related physical and transition Risks from Two record, reputation.
risks and mitigation. Perspectives:
Page 100
2023 Sustainability Report
100 PT Bank CIMB Niaga Tbk
Risk Approach and Strategy towards
Climate Change [GRI 201-2] [SUSBA 1.1.1.5; 1.1.2.1; 1.2.1.8; 1.2.2.2; 1.6.1.2; 1.6.2.8]
In its effort to address climate change risks, Bank is In 2023, CIMB Niaga analyzed the various disasters that
developing its business strategy by considering core occurred in Indonesia, including earthquakes, volcanic
elements based of the Taskforce for Climate-related eruptions, extreme weather events, floods, landslides,
Financial Disclosure (TCFD). Additionally, Bank is studying droughts, tidal waves, and abrasion. While the financial
the International Financial Reporting Standards Climate- impact of these disasters was not significant and did
related Disclosure (IFRS S2) framework published by not disrupt Bank’s business processes, the overall
The International Sustainability Standards Board (ISSB) losses incurred were substantial. In the long term, the
and biodiversity aspects based on The Taskforce on influence of extreme weather events could lead to
Nature-related Financial Disclosures (TNFD). Bank has even more significant losses if not properly addressed.
also develop a ‘High Sustainability Risk Sector List,’ Therefore, Bank continues to focus on financial literacy
identifying sectors vulnerable to the impacts of climate education, including climate actions, and allocating a
change, including AFOLULUC. These documents are dedicated budget to finance climate change adaptation
crafted in reference to various international literature, and mitigation activities through the Sustainability-
such as the IPCC, the UNFCCC, and the SBTi. linked Loan/Financing (SLL/F) and Sustainable Finance
(SF) programs.
Page 101
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 101
Climate Change Issues [SUSBA 1.6.1.2]
The impact of climate change risks can potentially affect the financial position and performance of the Bank, including
customers’ material cash flow through the microeconomic and macroeconomic transmission channels. Consequently,
Bank places significant emphasis on addressing climate change issues and implementing action steps and mitigation
measures.
Further information regarding the definition and climate risks aspects, please refer to Bank’s website.
Financial contagion (market losses, credit tightening) feeding back to the economy
DRIVERS ECONOMY FINANCIAL SYSTEM
DIRECT TRANSMISSION CHANNELS
Business
Physical Risks disruption
- Extreme Lower asset values
weather Capital scrapping, (e.g., property) Financial market
changes losses
depreciation, and
- Gradual climate
abandoned assets
change Lower household wealth
Credit market
The need of losses
Transition Risk investment and Lower corporate
- Climate policy new development profitability
- Technology Operational Risk
- Consumer Increased litigation
Increase in
preferences
commodity and
energy prices
INDIRECT TRANSIMITION CHANNELS
Wider economic deterioration (lower demand, productivity, and output) impacting
financial conditions
Developing Sustainability Policy and
Strategy [GRI 2-23; 2-24; FS1] [SUSBA 1.2.1.12; 1.2.1.13; 1.2.1.14; 1.2.2.1; 1.2.2.2; 1.2.2.4; 1.3.2.6]
Aligned with the vision and mission of sustainable finance, Bank is committed to support the Sustainable Development
Goals (SDGs) by developing policies and procedures harmonious with the five pillars of sustainability. These pillars
serve as the foundation for formulating Bank’s sustainability roadmap towards achieving overall net zero GHG
emissions (Scope 1, 2, and 3) or net zero emissions (NZE) organization by 2050. This roadmap establishes a framework,
strategy, and implementation methods to ensure effective management of environmental, social, and governance
(ESG) risks. These risks include both credit and non-credit aspects, including but not limited to financing and business
relationships.
Page 102
2023 Sustainability Report
102 PT Bank CIMB Niaga Tbk
Sustainability Policy No. M.08 and relationships. Bank is committed to always respond
promptly to human rights violations in operational
Sustainability Procedure No. M.08.P.01
activities. Bank provides a whistleblowing system (WBS)
Sustainability policy and procedure concerning
managed by a third party that is both independent and
non-financial activities, including business relations:
professional. In case when any human rights violation
a) Bank Subsidiaries; b) Partner or beneficiary of
occurs, Bank will transparently inform stakeholders
Corporate Social Responsibility (CSR) programs;
about the case’s progression and resolution through
c) Suppliers, vendors, merchants, and outsourcing
various channels, including Bank’s Sustainability Report.
partners; d) Business Partners; e) Members of the
Currently, in alignment with United Nations Guiding
Board of Commissioners, Sharia Supervisory Board,
Principles (UNGP) on Business and Human Rights, Bank
Board of Directors, and Independent Party members
plan to commence studying Human Rights Due Diligence
of the Board of Commissioners Committees; and f)
(HRDD).
Nonindividual financing customers . Sustainability Policy
and Procedure, specifically the ‘Exclusion List,’ have been
100% implemented in Bank business operations. Manufacturing Sector Guidance
Bank requires manufacturing companies to meet
minimum sustainability criteria, which include having
Sustainable Finance Policy No. M.10
an Environmental Impact Document and prioritizing
and Sustainable Finance Procedure No.
Occupational Health and Safety (OHS) principles. Debtors
M.10.P.01 are also urged to consistently prioritize Human Rights
Sustainable Finance Policy serves as the foundation
principles. Bank continually encourages debtors to
for Sustainable Business (Pillar 2). Bank compliments
adopt best sustainability practices in the manufacturing
this policy with two documents, the ‘Sustainability
sector, including but not limited to committing to carbon
High Risk Sector List’ and ‘Sector Guidance’. Sustainable
emission reduction plans in line with the Enhanced
Finance Procedure serves as a guide for performing
Nationally Determined Contribution (ENDC).
‘Sustainability Due Diligence’ and ‘Enhanced
Sustainability Due Diligence’, by which Bank identify,
quantify, monitor, and control environmental, social, and
governance (ESG) risks. Both Sustainable Finance Policy
and Procedure are updated at least every two years, in
line with Bank’s Manual Framework Policy.
Human Rights Policy No. M.13
This policy reflects Bank’s commitment
in recognizing all human rights principles
and other issues related to these rights
are inseparable and inalienable. In addition
to these principles, Bank supports and
strives to prioritize and uphold the
principles outlined in the United Nations
Global Compact (UNGC), the International
Labor Organization (ILO), and applicable
human rights laws and regulations. Bank
has an SDD mechanism to identify and
investigate social and human rights risks
associated with its customers and business
Page 103
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 103
Sustainability Due Diligence Mechanism [GRI 2-16; FS2; FS3; FS10; FS12] [SUSBA 1.2.1.1;
1.2.1.2; 1.2.1.10; 1.2.1.12; 1.2.1.13; 1.2.2.3; 1.3.1.1; 1.3.1.2; 1.3.1.4; 1.3.1.5; 1.3.2.1;1.3.2.2; 1.3.2.3; 1.3.2.4; 1.3.2.5; 1.6.1.1; 1.6.2.4; 1.6.2.5; 1.6.2.8]
SDD has been fully implemented (100%) in the corporate banking segment since 2020. Starting from 2023, Bank is
gradually expanding its scope to various sectors within the commercial banking segment.
Sustainability Due Diligence Mechanism
SDD is conducted The outcome of the Bank will regularly All financing If the sustainability
by addressing a SDD will generate monitor and decisions are made recommendations
series of questions sustainability evaluate all issued by the Credit Officer and/or Action Plan
that cover ESG recommendations, and Action Plans in within authority are not approved by
aspects, including potentially accompanied conjunction with limit, considering the relevant Business
Human Rights (for by a time-bound Action the annual credit both credit and Unit, escalation to the
example, grievance Plan. The agreed reviews. The process sustainability aspects. Board of Directors is
mechanisms), Action Plan will be is conducted The results of the necessary, and decisions
examination of incorporated into periodically or financing reviews will be made through
the Exclusion List, the loan agreement incidentally based will be presented to a voting process with
High Sustainability documents and must on debtor conditions. the Credit Approval focus on deliberation
Risk Sector List, be adhered to by the In case of non- Officer within Bank’s and consensus
Sustainability debtor/potential debtor. compliance with authority limit. principles.
Watchlist, and Sector The recommendations, the Action Plan,
Guidance. action plans, and Bank will take
financing decisions mitigation according
will be reported to to the applicable
the Risk Management procedures and
Committee and the Risk regulations.
Monitoring Committee.
SDD Results Summary and Categories of Sustainability Risks in the AFOLULUC Sector*
AFOLULUC Outside the AFOLULUC sector
Recommendation Sustainability Risk
Low Medium High Low Medium High
Recommended 1% 50% 0% 10% 28% 0%
Recommended with Action Plan 0% 9% 0% 0% 2% 0%
Not Recommended 0% 0% 0% 0% 0% 0%
*Findings based on the number of proposals assessed through SDD and/or ESDD.
Some examples of sustainability Action Plans include,
but are not limited to, obtaining the ISPO and/or RSPO
certifications for palm oil debtors, improving the rating Further information regarding the Sector
in the Public Disclosure Program for Environmental Guidance and Exclusion List can be
Compliance (PROPER), aligning with the emission accessed via our website. [SUSBA 1.2.1.7]
reduction targets of the Paris Agreement, and
supporting Indonesia’s ENDC.
Page 104
2023 Sustainability Report
104 PT Bank CIMB Niaga Tbk
Sustainability Risk Management [POJK51-E.3] [SUSBA 1.4.1.4; 1.4.1.8]
Bank adopts a proactive and forward-looking Enterprise- activities, culture, and decision-making processes. At the
Wide Risk Management (EWRM) framework to manage daily operational level, the concept of the three lines of
risks and achieve optimal performance levels. Within defense is applied, encompassing environmental and
the EWRM context, risk management aligns risk appetite social risks involving the entire Board of Directors, senior
with business strategy. The implementation of good management, and employees. Moreover, to ensure the
governance allows for an adequate four-eyes principle implementation of Sustainable Financial Policies and
and transparency in all risk management processes. Procedures, Bank conducts internal audits and control
Risk management is an integral part of operational effectiveness testing (CET) periodically on relevant units.
Comprehensive information regarding risk management can be
found in the 2023 Annual Report.
Sustainability Governance Approach Based on
International Financial Reporting Standards
(IFRS) and Task Force for Climate-related
Financial Disclosures (TCFD)
IFRS S1 IFRS S2 TCFD
Governance 1. Bank has Sustainability Unit overseen by the Director in Charge of + + +
Sustainability.
2. Bank has an Integrated & Climate Risk Unit supervised by Risk Management - + +
Director.
3. Bank executes RAKB + - +
4. Bank has Sustainability Policy, Sustainable Finance Policy, and Human Rights + - +
Policy.
5. Bank implements SDD. + - +
6. Periodic reviews of sustainability and climate change-related opportunities + - +
and risks are presented to relevant parties within the Sustainability
Governance Body.
Strategy 1. Bank implements the SDD mechanism. + + +
2. Bank has a strategy to identify opportunities and challenges arising from - + +
climate change through studies on internal carbon pricing (ICP).
3. Bank is currently applying to the Green Climate Fund to become a National - + +
Accredited Entity for the Green Climate Fund (GCF) in Indonesia.
Page 105
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 105
IFRS S1 IFRS S2 TCFD
Risk 1. Incorporating sustainability and climate change risks as considerations in + + +
assessing both financial and non-financial risks.
Management
2. Incorporating sustainability and climate change aspects into SDD. + + +
3. Identifying potential climate change risks in oil plantations through case - + +
studies.
4. Enhancing literacy on sustainability and climate change risks. + + +
5. Develop financing risk profile scenarios on climate change impacts. + + +
6. Monitoring and evaluating sustainability and climate risks. + + +
Matrix and 1. Identifying portfolios/groups of debtors that have sustainability and climate + + +
change impacts.
Target
2. Conducting SDD on Bank’s portfolio. + + +
3. Sustainability commitments. + + +
4. Climate financing commitments such as: - + +
a. Achieving net zero GHG emissions by 2050 and setting sectoral targets
by 2030.
b. Phasing out thermal coal financing by 2040.
5. Increasing sustainable financing to RM100 billion or equivalent to IDR 208 - + +
trillion by 2024.
Description: symbol ‘+’ = applicable; ‘-’ = not applicable.
Scope 1 & 2 GHG Emissions (Absolute) [ACGS C.1.4; C.1.5]
2030 2029 2028 2027 2026 2025 2024 2023 2022
Reduction target 100% 90% 85% 75% 65% 50% 35% 22% 13%
compared to 2019
baseline study
Achievement In progress Achieved 24%* 8% or target not yet
of the target reached
*Scope 1 and 2 GHG emissions with climate change mitigation initiatives through Renewable Energy Certificate.
Adaptation Action
2024 2023 2022 2021
Target of debtor Corporate and Commercial Banking Corporate and Corporate and Corporate Banking
evaluation using SDD with Commercial Commercial
adjustments to climate Banking Banking
change aspects
Achievement Full implementation in the corporate Full implementation in the corporate Start
banking segment and gradual banking segment and gradual implementation
implementation in the commercial implementation in the commercial
banking segment (including banking segment
expanding the sector scope).
Page 106
2023 Sustainability Report
106 PT Bank CIMB Niaga Tbk
Ethical Business
Bank has Code of Ethics and Code of Conduct Policy No. A.07.01, as a guidance for all CIMB Niaga employees to interact
professionally and perform their duties with high integrity. The Code of Ethics and Code of Conduct CIMB Niaga can
be found in the 2023 Annual Report.
Anti-Fraud [GRI 205-1; 205-2; 205-3] [FN-CB-510.a.1]
The Bank has an anti-fraud policy which is part of the detection, investigation and monitoring. The Bank also
Bank’s internal control system in building a culture of submits an Anti-Fraud Strategy Implementation Report
compliance and creating risk awareness of potential to the OJK every semester through the APOLO system
fraud risks and the consequences that may arise. as regulated in the POJK mentioned above. In order to
In accordance with Financial Services Authority build an anti-fraud culture or work culture with integrity,
Regulation (POJK) No.039/POJK.03/2019, regarding the Bank is consistently committed to implementing
the Implementation of Anti-Fraud Strategies for the principle of zero tolerance for fraudulent acts and
Commercial Banks, the Bank has formed a special perpetrators (zero tolerance to fraud) where every
Anti-Fraud Management (AFM) unit to carry out the perpetrator of fraud at CIMB Niaga will be dealt with
implementation of anti-fraud strategies in banks wide firmly, without exception, including criminal prosecution.
which includes 4 pillars, namely fraud prevention,
Bank upholds its anti-fraud commitment through various initiatives:
» Developing Anti-fraud policies based on POJK No. 039/POJK.03/2019 concerning Anti-Fraud Strategies for
Commercial Banks.
» Signing of the Integrity Pact Declaration, Code of Ethics and Code of Conduct, as well as Anti-Bribery and
Corruption Commitment by all members of the Board of Directors, Sharia Supervisory Board and Board of
Commissioners on 22 May 2023, and published on the CIMB Niaga website.
» Attestation of Integrity Pact, Code of Ethics and Code of Conduct, as well as Anti-Bribery and Corruption
Commitment by all employees via the YODA platform.
» ‘Tonnes from The Top’ commitment, reflecting the firm stance of CIMB Niaga’s leadership to take strict action
against any form of fraud, demonstrating Zero Tolerance to Fraud.
» Anti-fraud awareness campaigns for through a ‘speak up’ culture, mandatory training, sharing sessions,
e-Learning, and internal communications such as email blasts, internal bulletins, and posters.
» Anti-fraud awareness campaigns for customers through social media (Facebook, Twitter, Instagram),
WhatsApp, SMS, electronic letters, account/billing statements, and display screens on e-channels (ATM, CDM,
CRM, Octo Mobile, Clicks), as well as IVR Call Center.
Based on the results of the Anti-Fraud Management (AFM) Unit's evaluation of fraud and corruption prevention,
throughout 2023 there were eight fraud cases with losses exceeding Rp100 million per case committed by permanent
employees. One case of fraud was reported to have ended up in the legal realm.
Page 107
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 107
Anti-fraud Awareness Training for Employees [GRI 205-2; 205-3]
Anti-Fraud Awareness Training through Information Security Awareness
Mandatory Training Training
5,071 2,595 3,220 1,871 4,363 -
2023 2022 2021 2023 2022 2021
Anti-Bribery and Corruption
Policy [GRI 205-1; 205-2] [ACGS C.4.5]
Bank’s Anti-Bribery and Corruption Policy No. M.11 firmly
asserts that bribery and corruption are forms of fraud.
This policy applies to all employees, including the Board
of Commissioners, the Sharia Supervisory Board, and
members of Independent Committees. Bank conducts an
assessment of bribery and corruption risks to anticipate
and mitigate the potential impact of such risks proactively.
The effectiveness of existing controls in reducing bribery
and corruption risks is also evaluated. Each operational
unit, assisted by the Risk Control Unit (RCU) or Designated Compliance and Risk Officer (DCORO), undertakes the risk
assessment process. This involves identifying risks, evaluating mitigating controls, and reviewing the bribery and
corruption risk levels within their respective units annually.
Grievance Mechanism [POJK51-F.24] [GRI 2-26] [ACGS (B).C.1.7]
Bank establish and implement whistleblowing system
Media for Submitting Violation Reports:
(WBS) in accordance with POJK No. 39/POJK.03/2019
Communication channels managed by PT
concerning the Implementation of Anti-Fraud Strategies
Deloitte Advis Indonesia:
for Commercial Banks and the Whistleblowing Policy
No. E.08. The WBS management is conducted in https://idn.deloitte-halo.com/ayolapor/
collaboration with a PT Deloitte Advis Indonesia as ayolapor@tipoffs.info
an independent and professional entity. This aims to 14031
provide protection and maintain the confidentiality of +62 822 1135 6363
the whistleblower, allowing all internal and external +62 21 2856 5231
Ayo Lapor PO BOX 3331 JKP 10033
parties to reports freely without fear or worry that their
identity will be known.
Page 108
2023 Sustainability Report
108 PT Bank CIMB Niaga Tbk
Total Whisteblowing Reports Received and Handled [FN-CB-510a.2]
Whistleblowing System Performance 2023 2022 2021
Reports that are not submitted for investigation (preclosed) 82 88 85
Reports that have been investigated (closed) 146 52 36
Reports that are still open 35 24 12
Reports received 263 164 133
Percentage of WB reports that have been completely investigated 83% 88% 82%
from total complaints that are valid for investigation (as of the end
of December)
The scope of the Whistleblowing Policy covers reports address where they can be directly reached. If the
regarding fraud, money laundering, and code of ethics/ whistleblower refuses to provide a contact number or
human resources. Every complaint report received will e-mail address, PT Deloitte Advis Indonesia will send
be reviewed and analyzed by the Whistleblowing Officer the whistleblower a request for additional information.
in line with the basic principle of the whistleblowing Whistleblowers who provide their identity will receive
handling process. If the preliminary information in the updates, whether the report is deemed invalid and pre-
received report is deemed invalid, then the report status closed, under investigation, or already investigated and
will be closed. However, if the report is deemed sufficient proven to be guilty or not proven to be guilty.
and valid to be further investigated, then the report will
be forwarded to the investigating officer.
In 2023, the whistleblowing service received 263
If the report provided is irrelevant or out of the reports, an increase of 60% compared to 2022.
Whistleblowing System scope, the Whistleblowing Comprehensive information regarding the complaint
Officer will forward it to the relevant party or unit for handling mechanism, whistleblowing system, as well
follow-up action. If additional information is deemed as anti-money laundering, prevention of terrorism
necessary, the Whistleblowing Officer will contact the financing, and prevention of proliferation of weapons of
whistleblower in a confidential manner to request the mass destruction (AML, CFT, and PPM), can be found in
whistleblower’s identity and a contact number/e-mail the 2023 Annual Report.
Page 109
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 109
05
Pillar
Advocacy and
Stakeholder
Engagement
Page 110
2023 Sustainability Report
110 PT Bank CIMB Niaga Tbk
Stakeholder Engagement
[POJK51-E.4] [ACGS-C.2.1.; C.2.2]
Stakeholders are defined as internal
and external parties with an
interest in and influence over the
sustainability of CIMB Niaga and vice
versa. Bank engages its stakeholders
by exchanging views and gathering
feedback to enhance ESG
performance, ultimately impacting
economic performance. Bank
identifies stakeholders based on their
proximity and power, allowing for
mutual influence and collaboration .
Identification of Stakeholder
Needs and Approach [POJK51-E.4] [GRI 2-29] [SUSBA 1.1.1.7; 1.1.1.8; 1.1.1.9] [ACGS (B) C.1.3]
Approach Taken to Engage Stakeholders in Sustainable Finance Implementation
Customers
Topic Engagement Method and/or Channels Frequency of Approach Company Response
1. Banking financial Call center services, branch offices, Any time 1. Enhancing data security and
transaction security phone banking, websites, and social banking transactions
2. Product and service media (Facebook, Instagram, and 2. Receiving customer grievances/
socialization and Twitter) complaints
information 3. Identifying customer
3. Banking facilities and Customer satisfaction surveys and Annually by Bank satisfaction and required
ease of access internal surveys improvement aspects
4. Settlement of 4. Banking finance education on
customer complaints banking products
External assessment of customer Annually by each surveyor
in accordance with the
satisfaction
Service Level Agreement
(SLA)
Information from website and As needed
frontliners
Page 111
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 111
Shareholders/Investors
Topic Engagement Method and/or Channels Frequency of Approach Company Response
1. Financial and non-financial performance » Performance reports Quarterly 1. Presenting the
update, including sustainability issues and » Analyst meetings Company’s
performance performance
2. Important activities/events, for example Public expose At least once a year 2. Reporting
CSR activities year-end
3. Use of company profits performance
Reports to the Indonesian Stock As per IDX regulation
4. Determination of salary or honorarium, 3. Implementing
Exchange (IDX)
bonuses, and other allowances for GMS decisions
the Board of Commissioners, Board of
Directors, and Sharia Supervisory Board General Meeting of Shareholders At least once a year
5. Appointment of public accounting firms (GMS)
Regulator
Topic Engagement Method and/or Channels Frequency of Approach Company Response
1. Compliance Submission of Bank’s Business Plan (RBB) and its Twice a year 1. Company’s plans
with laws and realization to Central Bank of Indonesia (BI) and and achievements in
regulations the Indonesia Financial Services Authority (OJK) accordance with the laws
2. The precautionary and regulations
principle in Submission of Bank’s Sustainable Finance Action Once a year 2. Reporting the degree of
banking operations Plan (RAKB) to OJK compliance toward sharia
and services principles
(conventional and
Reporting sharia compliance to the National
sharia)
Sharia Board
3. Sustainable Finance
As per OJK regulations
Other reports in accordance with applicable
provisions to regulators
Suppliers
Topic Engagement Method and/or Channels Frequency of Approach Company Response
1. Mutually beneficial relationships Policy dissemination and sustainability- At least once a year Expanding cooperation
with suppliers related capacity building with partners in Bank’s
2. Fair and transparent procurement procurement of goods
process for goods and services and services
3. Sustainable supply chain practices
Page 112
2023 Sustainability Report
112 PT Bank CIMB Niaga Tbk
Employees
Topic Engagement Method and/or Channels Frequency of Approach Company Response
1. Employee Health and Safety Internal media (HR Info, e-Manual, 1. Whenever there is 1. OHS implementation
(OHS) Digital Portrait Magazine) information that needs 2. Socialization of
2. Employee Rights to be conveyed to employment policies
Town Hall
3. Equity, diversity, and career employees and strategies
development opportunities 2. Whenever policy 3. Application of human
4. Recruitment process changes occur rights in employment
5. Company performance updates relations
Employee Engagement Survey (EES) Twice a year
6. A valuable and enjoyable working 4. Identifying employee
experience satisfactions and
7. The value and culture of Bank Internal Customer Satisfaction (ICS) Annually expectations
Local Communities
Topic Engagement Method and/or Channels Frequency of Approach Company Response
1. Organizing community Discussion with beneficiaries 1. Conducted during the 1. Providing solutions to
empowerment activities initiation, implementation, issues that arise
2. Measuring the impact and supervision of a 2. Conducting field visits
Meetings with the Government,
of activities on the program to community program
Foundations, or consultants as
beneficiaries 2. Ad hoc, whenever an beneficiaries
community development partners
3. Community, including local urgency arises that needs to
communities, indigenous be communicated
people
Feedback on the sustainability report Annualy Refinement of sustainability
issued by Bank reports according to feedback
received
Labor Unions
Engagement
Topic Method and/or Frequency of Approach Company Response
Channels
1. Company employee management policies Meetings and 1. Any time as needed 1. Accommodating and identifying
2. Employee-related issues that have been discussions 2. In 2023, 9 proposals and inputs from Labor
conveyed to Labor Unions as employee meetings were Unions
representatives held with Labor 2. Communicating in the event of an
3. Organizing Company industrial relations Unions to discuss industrial relations dispute
4. Discussion of the Collective Labor good working 3. Conducting formal and informal
Agreement (CLA) relationships approaches, as well as designing a
5. Input from Labor Union management on good cooperation concept between
management issues involving the rights and management and Labor Unions, to
obligations of employees and the Company foster harmonious industrial relations
Page 113
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 113
Building a Culture of Sustainability and
Sustainable Finance [POJK51-F.1]
Sustainability Leadership Program [GRI 2-17, FS4]
The CIMB Sustainability Academy is
designed to assist both Bank and its
customers in transitioning towards a
sustainable future. This academy aims to
facilitate sustainability-related learning
tailored to each employee’s level. In
2023, the CIMB Sustainability Academy
collaborated with the University of
Cambridge Institute for Sustainability
Leadership (CISL) to organize the CIMB-
CISL Sustainability Leadership Program.
The program, held from January to May
2023, aimed to facilitate learning and
support our efforts and ambitions to be
a leading organization in sustainability
implementation. The program was
tailored to address the specific needs of CIMB Group and targeted members of the Board of Commissioners, Board of
Directors, and senior staff across CIMB Group, including CIMB Niaga. A total of 149 participants from CIMB Niaga took
part in this initiative.
Sharia Sustainability Initiatives
The Syariah Business Unit (SBU) consistently raises community. SBU also conducts donation programs
awareness regarding sustainability implementation. where employees contribute to support communities in
Employees are actively engaged in various activities and need.
training sessions, including the adoption of a sustainable
lifestyle and work ethic. This initiative aims to enhance Furthermore, SBU consistently enhances employees’
employee awareness regarding the Sustainable knowledge of sustainability through the Sustainability
Development Goals (SDGs), with SBU actively News Program, delivered via email to every CIMB Niaga
participating in the Employee Volunteer Program. This Syariah employee. Each week, various sustainability
program exemplifies CIMB Niaga Syariah’s commitment topics are covered, accompanied by quizzes to assess
to creating a positive impact on the surrounding awareness and understanding of the presented content.
Page 114
2023 Sustainability Report
114 PT Bank CIMB Niaga Tbk
Sustainable Lifestyle & Work Ethic Webinar Events
• Conduct 3 Employee Volunteer • Carbon Emission
Program & Awareness Campaign • Achieving Sustainability
Collaborate with third party through Social Impact
• Held sustainability week donation
program for internal staffs
• Launched weekly sustainable newsletter for internal
awareness
• Sustainability Initiative Webinar about Carbon Employee Awareness Program
Emission & Achieving Sustainability through Social
Impact
• Nine Volume of Sustainability News
• The targeted average of Employee Volunteer
• Quiz and Reward Program
Program hours for each employee is 3 hours and
• Initiate Ideas on Sustainability
achievement recorded at 4.5 hours
• Employee Volunteer Program
• The targeted average hours of sustainability training
• Sustainability Dashboard
for each employee is 3 hours. Achievement recorded
• Sharia Sustainability Week
at 3.5 hours
Dr. Syed Marwan Mujahid bin Syed Azman
Asisten Profesor di
Universitas Islam Internasional Malaysia &
Institut Perbankan dan Keuangan Islam
The Sustainability Webinar is one of the sustainability implementation, considering environmental, social,
knowledge development activities organized by Bank. and governance (ESG) aspects in decision-making and
Through this webinar, CIMB Niaga Syariah employees measuring the sustainability initiatives undertaken.
learn about Bank’s role and challenges in sustainability
In building a culture of sustainability, the Bank has carried out various
initiatives, including integrating sustainability principles into the Charter of the
Board of Commissioners and Directors, the Code of Ethics & Code of Conduct,
and the Bank’s internal policies. CIMB Niaga also socializes responsibilities
via email and employee activities related to sustainability aspects, as well
as implementing the Sustainability and Sustainable Finance Policy by
implementing SDD in the Bank’s business activities.
Page 115
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 115
Employee Professional Development [POJK51-E.2; F.22] [GRI 404-1; FS4] [SUSBA 1.4.2.2;
1.4.2.3]
CIMB Niaga is committed to enhancing
the competence and capabilities of its
employees through comprehensive
training initiatives. In 2023, alongside
the collaboration with CISL, CIMB Niaga
conducted progressive leadership training
through the CIMB Signature Leadership
Program and Compact Digital Leadership
Program in partnership with renowned
global institutions. To strengthen credit
processes, sales, and service, Bank
developed the Credit Academy, Sales and
Wealth Academy, as well as the Service
Leadership.
Innovative learning is also pursued through
Virtual Reality Learning. As of 2023, Bank
has developed 21 Virtual Reality (VR) learning modules and sub-modules. These materials have been actively utilized
by over 20,000 participants across 6 VR Corners, 3 VR Hubs, and 325 VR devices strategically positioned in 95 cities
across Indonesia.
Bank actively conducted competence development for the Board of Commissioners and Board of Directors members,
employees, and officials and/or working units responsible for implementing sustainable finance, through offline,
online, and e-learning training, including:
1. Cambridge Institute for Sustainability Leadership 11. Sustainability Reporting: IFRS S1 & S2 Update
(CISL) 12. Sustainability Training for Junior & Middle Level
2. Certified Sustainability Reporting Specialist (CSRS) Employee
3. Diversity, Equality, and Inclusion (D&I) Series 2023 13. The Cooler Earth Sustainability Summit 2023
4. Diversity Equality Inclusion at the work by Momenta 14. Sustainable Finance Training by OJK
5. Diversity Inclusion at the workplace 15. The Role of Governance, Risk, and Compliance (GRC)
6. Environmental and Social Risk Analysis (ESRA) by in Supporting Financial Sector Performance
UNEP FI 16. Webinar : Banking on Sustainability: What Can You
7. From Policy to Field: Sustainability Due Diligence Do?
8. Inclusive Leadership 17. Webinar: Innovation in Emission Sequestration, Now
9. ESG Socialization by PwC for the Future
10. Sustainability Insights Series - Building a Sustainable
Future – Trends, Developments, and Strategies for
Green Building Projects
Page 116
2023 Sustainability Report
116 PT Bank CIMB Niaga Tbk
1,036,209
2,416,522 TOTAL TRAINING
HOURS*
1,380,313
TOTAL EMPLOYEES PARTICIPATING IN TRAININGS AVERAGE TRAINING HOURS PER EMPLOYEE
13,616 177.48
6,711 6,905 154.40 199.90
*Including employees who have resigned and those who have participated in multiple learning modules
External Initiatives and Association
Memberships [POJK51-C.5] [GRI 2-28]
In 2023, Bank actively participated in and became active member of 14 organizations, with total membership fee
of Rp1,189 million. Additional information regarding Bank’s roles and involvement in associations is provided in the
Appendix of Pillar 5 Advocacy and Stakeholder Engagement.
CIMB Niaga Collaboration with The Employers’ Association of Indonesia (APINDO)
CIMB Niaga’s Corporate Banking celebrated its inaugural collaboration with the Indonesian Employers’ Association
(APINDO) during the APINDO Monthly Member’s Gathering in October 2023, where CIMB Niaga introduced the theme of
“Transitioning Strategy towards Sustainable Business & Economic Outlook.” Mika Martumpal (Economist CIMB Niaga),
Rizkiasari Yudawinata (Sustainable Finance Lead at WWF Indonesia & Focal Point, Indonesia Sustainable Finance
Initiative Secretariat), and Lina (Head of Good Corporate Governance & Sustainability CIMB Niaga), shared valuable
insights on sustainability policies and issues. The event also delved into discussions on the Q4 2023 & 2024 Economic
Outlook, global targets related to greenhouse gas emissions and climate change, and introduction of Sustainability
Linked Loans and/or Sustainable Finance.
Page 117
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 117
Sustainable Finance Advocacy for
Stakeholders [GRI FS5] [SUSBA 1.5.1.4]
CIMB Niaga’s Contribution as Organizer and Participant in Sustainable Finance Events
Event Organizer
The Cooler Earth Sustainability Summit 2023 CIMB Niaga
CIMB Niaga’s role in supporting Energy Efficiency and Directorate of Energy Conservation, Ministry of Energy and
Renewable Energy project financing Mineral Resources, Republic of Indonesia
Transitioning Strategy Towards Sustainable Business & The Employers’ Association of Indonesia (APINDO) & CIMB
Economy Outlook Niaga
Kejar Mimpi Actionation 2023 Media Gathering CIMB Niaga
Capitalizing Sustainability Megatrend Opportunities National Bank Association (PERBANAS)
Taxonomy Criteria for Supply Chain Activities Supporting the Financial Service Authority (OJK)
Energy Transition
Indonesian Sustainable Taxonomy (TBI) Public Consultation Financial Service Authority (OJK)
CIMB Niaga’s Role as Speaker in Sustainable Finance Events
Event Organizer
Sustainable Finance Sharing Session A national bank
Sustainability Finance and ESG Initiative Sharing Session PT Penjaminan Infrastruktur Indonesia (Persero)
Sharing Session on CIMB Niaga’s Sustainability Practices A national bank
Sharing Session on the Industry’s Success Story of Financial Service Authority (OJK)
Implementing a Net Zero Emission Strategy
Climate Risk Disclosure & Sustainability Initiatives A regional development bank
Financing in Renewable Energy Sector – Opportunity and Risk Indonesian Banking Development Institute (LPPI) – SESPIBANK
Management Program
Page 118
2023 Sustainability Report
118 PT Bank CIMB Niaga Tbk
Sustainability Activities
The Cooler Earth Sustainability Summit 2023
Bank hosted The Cooler Earth (TCE) Sustainability
Summit 2023 under the theme “Sustainability in
Action: Opportunities for a Better Tomorrow in
Indonesia,” attracting over 3,900 combined virtual
and onsite participants. The event aimed to bring
together experts, stakeholders, and the wider
community for discussions and exchanges to create
a better future. The Deputy Minister of Finance of
Indonesia was present as a guest speaker, and the
summit was concluded by the Coordinating Minister
for Maritime Affairs and Investment of the
Republic of Indonesia. TCE Sustainability Summit
2023 adopted a hybrid format, coinciding in
Malaysia, Indonesia, Singapore, Thailand, and
Cambodia from 11 to 21 September 2023. This
event demonstrates Bank’s support for the
government’s targets in addressing climate
change and reducing Greenhouse Gas (GHG)
emissions.
As part of this year’s initiatives, Bank partnered
with Liberty Society to enlighten the public on
waste conversion into value-added products. This
was achieved through experiential learning activities
centered around the theme “Embracing Nature and
Sustainable Innovations.” The educational program
involved training on waste sorting and transforming
organic waste,such as coffee grounds, fruit peels,
and used cooking oil, into natural soap. Through
this initiative, Bank has made a positive impact on
participants, empowering them through the knowledge
to transform waste into higher-quality products.
The program successfully recycled 2.55 kg of organic waste. At the end of this program, Bank provided
participants with tokens of appreciation, including recycled paper notebooks derived from Bank’s activities.
Page 119
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 119
Kejar Mimpi Cerita Kita
Launched in early 2023, the YouTube travel vlog series “Kejar
Mimpi Cerita Kita” undertakes a meaningful mission to raise
public awareness of CIMB Niaga’s dedication to sustainability,
starting with small yet impactful actions. Each episode of
the “Cerita Kita” series highlights different commitments by
CIMB Niaga towards the realization of the Sustainable Development Goals (SDGs),
with a particular focus on the empowerment towards education, the economy, and
community welfare throughout Indonesia.
Sustainability
Media Gathering
Kejar Mimpi Actionation
The launch of the Sustainability Media
Gathering program aims to spotlight
In 2023, for the second time, the Kejar Mimpi Actionation Festival,
CIMB Niaga’s endeavors in shaping
initiated by the Kejar Mimpi social movement from CIMB Niaga,
sustainable actions for a brighter
returned to Pos Bloc, Jakarta. Themed “Festival Penuh Aksi untuk
future. In this program, CIMB Niaga
Kejar Mimpi” (Action-Packed Festival for Pursuing Dreams), this
is committed to providing a unique
annual event serves as CIMB Niaga’s tangible support to inspire
experience for media partners through
communities to take the bold innovative steps in pursuing their
a fashion show featuring local MSMEs
dreams and making positive contributions to Indonesia.
affiliated with CIMB Niaga, known for
their high environmental awareness.
Throughout the day, Kejar Mimpi Actionation provided a diverse
The event welcomed 50 local media
array of captivating activities. These included talk shows and
representatives and influencers with
workshops exploring interesting themes, a display of local products
a focus on sustainability.
from sustainability-focused MSMEs, exclusive promotions, and a
musical performance by Indonesia’s top bands, RAN and UCUPOP.
In contrast to the previous year, this year’s Kejar Mimpi Actionation
seamlessly integrated with the CIMB Niaga Career Fair, offering
the community a chance to consult and explore various career
prospects within CIMB Niaga.
Page 120
2023 Sustainability Report
120 PT Bank CIMB Niaga Tbk
Response to Feedback [POJK51-G.2; G3]
We extend our sincere appreciation to stakeholders
who shared their feedback through the Feedback
Form on the 2022 Sustainability Report. The insights
and suggestions we received primarily centered on
enhancing information related to our endeavors in
reducing Greenhouse Gas (GHG) emissions and financing
in the Sustainable Business Activity Category (KKUB). In
response to this valuable feedback, Bank has enhanced
details on financing sectors with high ESG risks and
reaffirmed its commitment to reaching net-zero GHG
emissions targets.
We welcome your feedback and suggestions,
which can be conveyed through:
Sustainability Work Unit
E-mail: sustainability@cimbniaga.co.id
Feedback Form: https://investor.cimbniaga.co.id/
sr_feedback_form.html
Page 121
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 121
Appendix,
References & Index
Page 122
2023 Sustainability Report
122 PT Bank CIMB Niaga Tbk
Appendix
Organization Scale [POJK51-C.3]
Categories Units 2023 2022 2021
Total Employees People 11,116 10,936 11,194
Net Profit Rp millions 6,551,401 5,096,771 4,098,604
Operating Income Rp millions 18,785,520 18,865,721 17,567,517
Total Loans Rp millions 213,369,870 196,611,014 181,613,420
Total Third-Party Funds Rp millions 235,861,670 227,188,557 241,348,510
Total Capitalization
Equity Rp millions 49,337,371 45,276,263 43,388,358
Payables/Liabilities Rp millions 285,031,862 261,478,036 267,398,602
Total Assets Rp millions 334,369,233 306,754,299 310,786,960
Branch Networks Office 412 417 427
Number of Products and Services Product/Service 175 195 194
Pillar 1: Sustainable Action
Employees Based on Employment Status [POJK51-C.3] [GRI 2-7; 2-8]
2023 2022 2021
Status
Male Female Male Female Male Female
Permanent Employees 4,811 5,181 4,700 5,119 4,735 5,231
Contract Employees 660 464 679 438 742 486
5,471 5,645 5,379 5,557 5,477 5,717
Total
11,116 10,936 11,194
Notes: Bank does not have any employees categorized as casual workers
Page 123
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 123
Employees by Region [GRI 2-7]
2023 2022 2021
Region
Male Female Male Female Male Female
Jakarta Region 3,516 3,056 3,542 3,186 3,544 3,241
Sumatera Region 473 563 455 540 482 566
West Java Region 363 515 272 329 293 362
Central Java and DIY Region 325 510 323 500 354 536
East Java, Bali, and Nusa
544 732 550 733 569 741
Tenggara
East Indonesia Region 250 269 237 269 235 271
5,471 5,645 5,379 5,557 5,477 5,717
Total
11,116 10,936 11,194
Notes: Bank does not have any employees categorized as casual workers
Management by Gender and Position Level [GRI 2-7; 405-1]
2023 2022 2021
Position Level
Male Female Male Female Male Female
Senior Management 166 89 156 82 145 68
Middle Management 896 634 878 628 828 575
Junior Management 3,524 3,982 3,416 3,835 3,438 3,828
Non-Management 885 940 929 1,012 1,066 1,246
5,471 5,645 5,379 5,557 5,477 5,717
Total
11,116 10,936 11,194
Employees by Working Unit
2023 2022 2021
Working Unit
Male Female Male Female Male Female
Business Unit 3,645 4,546 3,663 4,581 3,707 4,738
Business Enabler 1,826 1,099 1,716 976 1,769 980
5,471 5,645 5,379 5,557 5,476 5,718
Total
11,116 10,936 11,194
Page 124
2023 Sustainability Report
124 PT Bank CIMB Niaga Tbk
Employees by Age Group [GRI 2-7]
2023 2022 2021
Age
Male Female Male Female Male Female
< 25 years 230 295 218 342 257 470
> 25–30 years 1,096 1,424 1,095 1,407 1,169 1,510
> 30–35 years 1,249 1,263 1,214 1,222 1,240 1,238
> 35–40 years 1,101 1,070 1,155 1,080 1,202 1,077
> 40 years 1,795 1,593 1,697 1,506 1,609 1,422
Total 11,116 10,936 11,194
Employees Based on Education Level [GRI 2-7]
2023 2022 2021
Education Level
Male Female Male Female Male Female
Up to High
185 75 236 87 302 129
School
Diploma 1 3 24 11 15 13 19
Diploma 2 1 0 1 0 1 2
Diploma 3 512 689 515 708 507 776
Diploma 4 21 27 2 25 3 10
Bachelor’s degree 4,315 4,496 4,172 4,406 4,194 4,480
Master’s degree 429 332 436 314 450 300
Doctoral degree 5 2 6 2 7 1
Total 11,116 10,936 11,194
Management and Employees by Citizenship of 2023 [GRI 2-7; 405-1]
Position Level Indonesian Non-Indonesian Total
Board of Commissioners 6 1 7
Board of Directors 9 1 10
Senior Management 254 1 255
Middle Management 1,529 1 1,530
Junior Management 7,506 0 7,506
Non-Management 1,825 0 1,825
Total 11,129 4 11,133
Page 125
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 125
Employees Based on Nationality
Nationality 2023 2022 2021
Asian 11,116 10,936 11,194
American Indian or Alaska Native 0 0 0
Black or African American 0 0 0
Native Hawaiian or Other Pacific Islander 0 0 0
White 0 0 0
Hispanic or Latino 0 0 0
Total 11,116 10,936 11,194
New Employees Placement Location by Region [GRI 401-1]
2023 2022 2021
Region
Male Female Male Female Male Female
Jakarta Region 325 257 598 470 296 194
Sumatera Region 129 90 91 85 40 34
West Java Region 302 234 46 31 28 21
Central Java and DIY Region 44 55 33 29 19 28
East Java, Bali, and Nusa
70 76 85 76 32 41
Tenggara
East Indonesia Region 61 51 58 53 17 27
931 763 911 744 432 345
Total
1,694 1,655 777
New Employees by Age Group [GRI 401-1]
2023 2022 2021
Age Group/Year
Male Female Male Female Male Female
< 31 years 504 501 533 476 270 248
31–40 years 386 225 334 242 153 84
41–50 years 39 36 43 25 9 12
> 50 years 2 1 1 1 - 1
931 763 911 744 432 345
Total
1,694 1,655 777
Page 126
2023 Sustainability Report
126 PT Bank CIMB Niaga Tbk
Employee Turnover by Region [GRI 401-1]
2023 2022 2021
Region
Male Female Male Female Male Female
Jabodetabek Region 492 381 610 541 471 468
Sumatera Region 110 70 116 109 85 101
West Java Region 56 52 72 60 46 59
Central Java and DIY Region 49 48 56 58 58 72
East Java, Bali, and Nusa
76 79 97 85 85 108
Tenggara Region
East Indonesia Region 46 51 56 53 37 56
829 681 1,007 906 782 864
Total
1,510 1,913 1,646
Number and Reason for Employees Leaving [GRI 401-1]
2023 2022 2021
Reasons
Male Female Male Female Male Female
Normal Retirement 83 71 64 50 51 48
Early Retirement for Health
17 21 20 33 14 40
Reasons
Resigned 455 437 656 608 524 566
Passed Away 6 4 6 1 25 11
Others 268 148 261 214 168 199
829 681 1,007 906 782 864
Total
1,510 1,913 1,646
Employees Leaving by Age Group [GRI 401-1]
2023 2022 2021
Age
Male Female Male Female Male Female
< 25 years 23 46 64 86 45 124
> 25–30 years 219 209 329 356 254 335
> 30–35 years 234 166 289 225 186 160
> 35–40 years 168 125 159 117 131 99
> 40 years 185 135 166 122 166 146
829 681 1,007 906 782 864
Total
1,510 1.913 1,646
New Employees Based on Entry Path [GRI 401-1]
2023 2022 2021
Entry Path
Male Female Total Male Female Total Male Female Total
Total through
Staff Development 118 170 288 110 102 212 44 92 136
Programs (PPS)
Total Marketers &
337 292 629 359 324 683 105 112 217
Frontliners
Others 476 301 777 442 318 760 283 141 424
Total 931 763 1,694 911 744 1,655 432 345 777
Page 127
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 127
Employee Turnover Rate [GRI 401-1]
Employee Turnover 2023 2022 2021
Employees Joining 1,694 1,655 777
Employees Leaving 1,510 1,913 1,646
Total Employees at the End of the Year 11,116 10,936 11,194
Voluntary Employee Attrition Ratio or Employee Voluntary
8.2% 11.6% 9.4%
Turnover
Employee Performance Appraisal - Number of Employees Receiving Promotions [GRI 404-3]
2023 2022 2021
Assessment Results
Male Female Male Female Male Female
Promotion 605 597 727 883 582 811
Total 1,202 1,610 1,393
Percentage 11% 15% 12%
Scope 3 GHG Emissions in Financing Portfolio Based on Sector - 2022
Scope 1 +2 Scope 3 (for Oil & Gas sector)
Sector Emissions Intensity Data Quality Emissions Intensity Data Quality
(thousands tCO2e) (tCO2e/IDR bio) Score (thousands tCO2e) (tCO2e/IDR bio) Score
Agriculture 954.57 33.59 3.99 - - -
Cement 734.83 302.86 2.55 - - -
Coal 76.60 32.84 2.40 - - -
Iron & Steel 180.28 40.90 4.17 - - -
Aluminum 16.72 32.45 5.00 - - -
Oil and Gas 34.30 21.25 2.59 189.03 117.10 2.94
Utilities and Power
670.87 132.88 2.24 - - -
Generation
Real Estate 158.02 2.64 4.27 - - -
Transportation 163.21 9.07 3.07 - - -
Scope 3 GHG Emissions in Financing Portfolio Based on Asset Class - 2022
Scope 1 +2 Scope 3 (for Oil & Gas sector)
PCAF Asset Classes Emissions Intensity Data Quality Emissions Intensity Data Quality
(thousands tCO2e) (tCO2e/IDR bio) Score (thousands tCO2e) (tCO2e/IDR bio) Score
Listed Equity &
102.33 117.34 2.51 13.52 173.67 1.00
Corporate Bonds
Business Loans and
2,676.61 36.81 3.95 175.51 114.24 3.04
Unlisted Equity
Commercial Real Estate 30.87 16.80 4.01 - - -
Mortgages 90.71 2.39 4.00 - - -
Motor Vehicle Loans 88.87 9.65 2.59 - - -
Total 2,989.40 24.37 3.85 189.03 117.10 2.94
Page 128
2023 Sustainability Report
128 PT Bank CIMB Niaga Tbk
Pillar 2: Sustainable Business
Lending Based on Economic Sector (Rp millions) [GRI FS6] [SUSBA 1.6.2.1] [FN-CB-410a.1]
Growth (%)
Sectors 2023 2022 2021
2023-2022 2022-2021
Housing 38,889,564 38,308,224 36,091,662 1.52 6.14
Industry 38,365,381 37,941,652 32,359,596 1.12 17.25
Trading, Restaurants, Hotels, and
32,836,895 30,872,171 29,824,918 6.36 3.51
Administration
Business Services 24,252,082 17,186,361 15,853,506 41.11 8.41
Consumption 34,076,602 30,400,259 22,907,903 12.09 32.71
Agriculture 11,980,044 11,185,251 12,950,314 7.11 (13.63)
Others 32,969,302 30,717,096 31,625,521 7.33 (2.87)
Total 213,369,870 196,611,014 181,613,420 8.52 8.26
Lending Based on Geographical Location (Rp millions) [GRI FS6]
Region 2023 % 2022 % 2021 %
Jakarta 153,322,585 73 140,799,448 72 134,227,223 74
Sumatera 14,588,662 7 13,062,339 7 11,590,203 6
East Java 13,556,931 6 12,439,098 6 8,993,574 5
Central Java 7,237,093 3 8,236,355 4 9,016,245 5
West Java 10,417,192 5 9,423,219 5 8,699,111 5
East Indonesia 6,794,087 3 6,731,731 3 4,631,506 3
Others 7,453,320 3 5,918,824 3 4,455,558 2
Total 213,369,870 100 196,611,014 100 181,613,420 100
Gross NPL Ratio per Segment (%)[ [FN-CB-240a.2]
Description 2023 2022 2021
Consumer Banking 1.7 2.0 2.1
Emerging Business Banking (EBB) 4.6 5.2 4.1
Commercial Banking 4.1 7.7 7.2
Corporate Banking 0.5 0.7 2.6
Total 2.0 2.8 3.5
Page 129
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 129
Comparison of Production and Performance Targets, Portfolios, Financing or Investment Targets, Income, and
Profit and Loss in 2023 [POJK51-F.2]
Description 2023 Target 2023 Realization
Operational and Financial Projections
Net Interest Margin (NIM) 4.4%-4.8% 4.4%
Fee Income Ratio (FIR) 25.0%-29.0% 28.9%
Cost to Income Ratio (CIR) 43.0%-46.0% 44.8%
ROA 1.6%-1.9% 2.6%
ROE (Tier 1) 12.0%-14.0% 15.0%
Credit Growth 6.0%-8.0% 8.5%
Asset Quality (NPL) 2.7%-3.3% 1.96%
LLC 230.0%-250.0% 292.1%
LDR 85.0%-89.0% 89.3%
Growth in Customer Deposits 4.0%-7.0% 3.8%
CASA Ratio 63.0%-68.0% 63.9%
CAR 21.0%-23.0% 24.0%
Number of Customer in Current Accounts, Savings, and Deposit Accounts (Individuals and MSMEs) 2021-2023
[FN-CB-000.A]
2023 2022 2021
Description
Individual MSME Individual MSME Individual MSME
Current Account 28,412 6,437 27,131 6,308 27,223 5,556
Savings 3,667,644 3,011 3,151,004 2,919 3,085,137 11,751
Deposit 77,151 394 70,815 378 74,117 509
Total Value of Current Accounts, Savings, and Deposit Accounts (Individuals and MSMEs) 2021-2023
(Rp millions) [FN-CB-000.A]
2023 2022 2021
Description
Individual MSME Individual MSME Individual MSME
Current Account 1,675,613 1,572,208 1,934,443 1,141,359 1,861,470 919,099
Savings 73,359,072 775,661 67,707,136 858,580 66,881,527 956,395
Deposit 44,132,380 872,412 37,113,109 944,413 36,746,161 730,261
Page 130
2023 Sustainability Report
130 PT Bank CIMB Niaga Tbk
Comparison of Realized Economic Performance
Description Unit 2023 2022 2021
Total Assets 334,369,233 306,754,299 310,786,960
Productive Assets 298,596,808 266,840,098 259,297,573
Bank Financing 213,369,870 196,611,014 181,613,420
Rp
Third-party Funds 235,861,670 227,188,557 241,348,510
millions
Operating Income 18,785,520 18,865,721 17,567,517
Operating Expenses 8,604,706 8,722,538 8,324,007
Net Profit 6,551,401 5,096,771 4,098,604
Performance Ratios
Minimum Capital Adequacy Ratio
% 24.02 22.19 22.68
(MCAR)
Non-productive Problematic Earning Assets and
Non-productive Assets to Total Earning Assets and % 1.17 1.68 1.90
Non-productive Assets
Non-Performing Earning Assets to Total Earning
% 1.14 1.62 1.90
Assets
Allowance for Impairment for Financial Assets
% 4.14 5.11 5.20
Against Earning Assets
NPL Gross % 1.96 2.80 3.46
NPL Nett % 0.71 0.75 1.17
Return on Assets (ROA) % 2.59 2.16 1.82
Return on Equity (ROE) % 15.02 12.59 10.44
Net Interest Margin (NIM) % 4.40 4.69 4.86
Efficiency Ratio (BOPO) % 71.47 74.10 78.97
Loan to Deposit Ratio (LDR) % 89.30 85.63 74.35
Liquidity Coverage Ratio (LCR)
%
a. Individual LCR 252.67 231.41 268.34
b. Consolidated LCR 249.58 230.92 263.99
Note: The explanation regarding the economic performance achievement for the implementation of sustainable finance can be found in the Sustainable
Business Activities Category (KKUB) Financing section in this report
Page 131
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 131
Economic Value Distribution to Stakeholders (Rp millions) [GRI 201-1]
Reporting Period
Description
2023 2022 2021
Direct Economic Value Received
Interest and sharia income 22,306,000 19,114,194 18,862,951
Other operating income 3,154,830 2,413,405 2,266,284
Total economic value received 25,460,830 21,527,599 21,129,235
Economic Value Distributed
Interest and sharia expenses 8,953,617 5,638,056 5,774,091
Other operating expenses
9,003,351 8,150,448 7,995,492
(employment and general & administrative expenses)
Payments to shareholders
2,871,842 2,345,686 1,098,577
(dividend payments)
Payments to the government
1,805,871 1,482,561 1,092,494
(taxes, levies, and others)
Total Economic Value Distributed 22,634,681 17,616,751 15,960,654
Economic Value Withheld
Economic Value Retained 2,826,149 3,910,848 5,168,581
Handling of Finance-Related Customer Complaints in 2023
Completed In Progress Total
Type of Financial Transaction
Total % Total % Complaints
Bancassurance - 0.00% - 0.00% -
Deposit 8 100.00% - 0.00% 8
Direct Debit 93 100.00% - 0.00% 93
Electronic Banking 29,119 99.95% 15 0.05% 29,134
ATM/Debit Card/ATM Machine 12,924 99.59% 53 0.41% 12,977
Credit Card 7,825 93.10% 580 6.90% 8,405
Remittance - 0.00% - 0.00% -
Unsecured Credit 137 99.28% 1 0.72% 138
Motor Vehicle Financing 1 100.00% - 0.00% 1
Working Capital Financing - 0.00% - 0.00% -
Home/Apartment Ownership
38 97.44% 1 2.56% 39
Financing
Other Fundraising 1,148 100.00% - 0.00% 1,148
Other Fund 2 100.00% - 0.00% 2
Mutual Fund 212 100.00% - 0.00% 212
Savings 942 93.73% 63 6.27% 1,005
Wealth Management 39 100.00% - 0.00% 39
Trade Finance/Letter of Credit - 0.00% - 0.00% -
Total 52,488 98.66% 713 1.34% 53,201
Page 132
2023 Sustainability Report
132 PT Bank CIMB Niaga Tbk
Pillar 4: Governance and Risk
Duties and Responsibilities Related to Sustainability of Audit Committee and Nomination and Remuneration
Committee
No Charter Name Description of Duties and Responsibilities
Audit Committee assists Board of Commissioners in reviewing and clarifying financial information, the
selection, appointment, and supervision of the independent auditors, evaluating the effectiveness of
Audit
1. the internal audit function and internal control mechanism. The Audit Committee also supervises CIMB
Committee
Niaga’s compliance with prevailing laws and regulations as well as the implementation of sustainability
in the Bank
In the nomination function:
Responsible to provide recommendations for prospective members who meet the requirements as
members of the Board of Commissioners, Sharia Supervisory Board and Board of Directors to the Board
of Commissioners, to be submitted for the General Meeting of the Shareholders’ approval. Consideration
made by the committee in providing recommendations include identifying candidates for their awareness
of the sustainability principles and considering the result of candidate’s Sustainability Due Diligence (if
Nomination and any).
2. Remuneration In the remuneration function:
Committee Responsible to compile all the structure, policies, and amount of remuneration for the Board of
Commissioners, Sharia Supervisory Board, and Board of Directors to be submitted to the GMS, as well
as providing evaluation results and recommendations to the Board of Commissioners regarding the
remuneration policy for Executive Officers and employees, as well as the Committee of the Board of
Commissioners. One of the considered factors in running the remuneration function is the performance
target of the Bank or Board of Commissioners, Board of Directors, and Committee of the Board of
Commissioners individual performance, including sustainability related performance.
Number of Fraud Training Participants by Bank Operational Region [GRI 2-24; 205-2]
2023 2022 2021
Region Business Business Business
Management Employees Management Employees Management Employees
Partners Partners Partners
Jakarta Region 0 1,455 0 0 1,526 0 0 1,093 13
Sumatera
0 664 0 0 42 0 0 119 1
Region
West Java
0 365 0 0 - 0 0 65 3
Region
Central Java and
0 635 0 0 53 0 0 86 3
DIY Region
East Java Region 0 849 0 0 261 0 0 47 1
East Indonesia
0 363 0 0 42 0 0 60 1
Region
Training in
modules held 0 2,611 0 0 671 0 0 1,750 0
by HR
Total 6,942 2,595 3,242
Note: Management includes the Board of Commissioners and Board of Directors
Page 133
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 133
Fraud Case Settlement [GRI 205-3] [FN-CB-510.a.1]
Number of Cases
Internal Fraud Case
2023 2022 2021
Completed 7 3 3
In Internal Settlement Process at the Bank 0 0 2
Not Yet Resolved 0 0 0
Followed Up Through Legal Process 1 1 0
Total Fraud 8 4 5
Information in the table shows cases with nominal irregularities >Rp 100 million
Pillar 5: Advocacy and Stakeholder Engagement
Total Training Participants by Position Level and Gender* [GRI 404-1]
2023 2022 2021
Description
Male Female Male Female Male Female
Senior Management 3,648 2,216 3,100 1,759 2,286 1,207
Middle Management 21,200 16,609 21,058 16,350 12,567 9,350
Junior Management 111,490 135,989 102,739 131,540 62,863 68,486
Non Management 30,202 28,800 26,127 35,565 17,222 20,306
Total 166,540 183,614 153,024 185,214 94,938 99,349
*Including employees who have resigned and who participated in the learning modules
Number of Training Hours by Position Level in 2023* [GRI 404-1]
Position Level Total Training Hours Number of Individuals Average Hours of Training
Senior Management 21,973 272 80.78
Middle Management 114,071 1,680 67.90
Junior Management 1,965,312 9,374 209.66
Non-Management 315,165 2,290 137.63
* Including employees who have resigned
Page 134
2023 Sustainability Report
134 PT Bank CIMB Niaga Tbk
Number of Training Hours by Type of Training* [GRI 404-1]
Type of Training 2023 2022 2021
Managerial, Leadership & Soft Skills 124,867 97,823.94 69,801.75
Development Program & TCB 1,452,312 1,062,232.00 378,302.00
Risk, Corporate Assurance & Compliance 233,062 176,542.00 138,201.00
3D (Include IT Upskill & Reskills) 53,691 185,595.00 122,738.50
Sales 84,531 101,799.38 94,044.90
Service 102,201 102,380.00 107,662.30
Treasury, Finance & Tax 5,769 5,206.02 8,548.50
Credit 26,996 36,452.00 19,649.50
Operations & IT 65,246 249,805.99 68,142.50
Syariah 44,521 60,322.90 24,876.56
Transaction Banking 2,369 1,685.90 1,320.00
Culture 15,422 57,783.15 25,665.55
Purnabakti 896 1,544.00 2,316.00
Sustainability Finance 51,288 11,223.50 28,754.50
Team Building 18,352 19,978.00 920.00
Others - - 867.00
Total 2,416,522 2,170,373.78 1,091,809.56
*Including employees who have resigned and who participated in the learning modules
Number of Participants by Type of Training* [GRI 404-1]
Type of Training 2023 2022 2021
Managerial, Leadership & Soft Skills 37,878 35,409 18,248
Development Program & TCB 2,531 1,456 600
Risk, Corporate Assurance & Compliance 98,855 51,752 45,749
3D (Include IT Upskill & Reskills) 25,347 70,375 21,402
Sales 22,492 25,081 20,937
Service 35,138 39,350 26,771
Treasury, Finance & Tax 1,031 1,391 2,411
Credit 3,214 7,082 3,195
Operations & IT 24,747 53,969 26,664
Syariah 13,403 10,896 5,154
Transaction Banking 332 495 169
Culture 52,853 27,131 8,388
Purnabakti 28 55 102
Sustainability Finance 23,129 4,254 13,708
Team Building 9,176 9,542 460
Others - - 329
Total 350,154 338,238 194,287
*Includes employees who have resigned and who participated in the learning modules
Page 135
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 135
Employee Competency Development Costs (Rp millions)
Type of Development 2023 2022 2021
Education Implementation 83,806 71,713 77,878
Domestic External Seminars & Courses 2,004 2,000 2,001
Overseas Internal Seminars & Courses 1,008 - -
Corporate Culture 3,951 3,483 4,336
Training Center 12,654 12,651 19,919
Operational Training 75,451 62,583 42,455
Total 178,875 152,430 146,589
External Initiatives and Membership Associations [GRI 2-28; FS10] [SUSBA 1.1.2.1; 1.1.2.2]
No Organization Name Scope Position/Involvement
1 ACI Financial Markets Association (ACI FMA) International Member
Indonesian Public Listed Companies Association
2 National Member
(AEI)
3 Indonesian Payment System Association (ASPI) National Member
Banking Compliance Director Communications Director of Compliance, Corporate Affairs and Legal
4 National
Forum (FKDKP) as Chairman
Director of Compliance, Corporate Affairs and Legal
5 Indonesian Corporate Secretary Association (ICSA) National
as Member
Indonesia Foreign Exchange Market Committee
6 National Treasury & Capital Market Director as Management
(I-FEMC)
7 Indonesia Sustainable Finance Initiative (IKBI) National Member
Alternative Agencies for Dispute Resolution Director of Compliance, Corporate Affairs and Legal
8 National
(LAPS-SJK) as Head of Supervisory Board
Bank as member and several Directors as
9 National Private Bank Association (PERBANAS) National
Management
10 Indonesian Bankers Association (IBI) National Member
Indonesian Chamber of Commerce and Industry
11 National Member
(KADIN)
Banking Operations Directors Communication Operational & Technology Director as General
12 National
Forum (FKDOP) Treasurer
13 Indonesian Employers Association (APINDO) National Member
14 Indonesian Credit Card Association (AKKI) National Member
Page 136
2023 Sustainability Report
136 PT Bank CIMB Niaga Tbk
POJK No. 51/POJK.03/2017 (SEOJK No. 16/
SEOJK.04/2021), GRI Standards Content Index,
Sustainability Accounting Standard Board (SASB),
dan Sustainable Banking Assessment (SUSBA)
POJK No. 51/POJK.03/2017 (SEOJK No. 16/SEOJK.04/2021)
No. Index Index Name Page Number
Sustainability Strategy
A.1 Elaboration on Sustainability Strategy 7
Summary of Sustainability Aspect
B.1 Economic Aspects 12
B.2 Environmental Aspects 12, 15
B.3 Social Aspects 14
Company Profile
C.1 Vision, Mission, and Values of Sustainability 6, 95
C.2 Company's Address 4, 12
C.3 Enterprise Scale 4, 10, 122
C.4 Products, Services, and Business Activities 10
C.5 Membership in Association 116
C.6 Significant Changes in Issuers and Public Companies 5
The Board of Directors' Explanation
D.1 The Board of Directors' Explanation 16-19
Sustainability Governance
E.1 Responsible for Implementing Sustainable Finance 92-94
E.2 Competency Development Related to Sustainable Finance 115-116
E.3 Risk Assessment of the Implementation of Sustainable Finance 96, 104
E.4 Relations with Stakeholders 110-112
E.5 Problems with the Implementation of Sustainable Finance 75
Sustainability Performance
F.1 Sustainable Culture Development Activities 113
Economic Performance
Comparison of targets to performance of production, portfolio, financing targets, or investments, revenue
F.2 129
as well as profit and loss
Comparison of target to performance of portfolio, financing target, or investments in financial instruments
F.3 77
or projects in line with the implementation of Sustainable Finance
Environmental Performance
General Aspect
F.4 Environmental Costs That Incur 80
Material Aspect
F.5 Use of Environmentally Friendly Materials 63
Page 137
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 137
No. Index Index Name Page Number
Energy Aspect
F.6 Amount and Intensity of Energy Used 58-61
F.7 Efforts and Achievements of Energy Efficiency and Use of Renewable Energy 57
Water Aspect
F.8 Water usage 62
Aspects of Biodiversity
F.9 Impacts from Operational Areas Near or in Areas of Biodiversity 97-99
F.10 Biodiversity Conservation Efforts 90
Emission Aspect
F.11 Total and Intensity of Emissions Generated by Type 58-61
F.12 Efforts and Achievements of Emission Reduction Made 57
Waste and Effluent Aspects
F.13 Amount of Waste and Effluent Generated by Type 62
F.14 Waste and Effluent Management Mechanism 62
F.15 Occurring Spills (if any) 62
Complaint Aspects related to the Environment
F.16 Number and Material of Environmental Complaints Received and Resolved 78
Social Performance
F.17 Commitment to Provide Services on Equal Products and/or Services to Consumers 66
Employment Aspect
F.18 Equal Employment Opportunity 52-53
F.19 Child Labor and Forced Labor 52-53
F.20 Regional Minimum Wage 50
F.21 Decent and Safe Work Environment 51-57
F.22 Employee Capability Training and Development 115-116
Community Aspect
F.23 Impact of Operations on Surrounding Communities 71, 97-99
F.24 Community Complaints 107
F.25 Corporate Social Responsibility (CSR) 80-90
Responsibility for Sustainable Product/Service Development
F.26 Innovation and Development of Sustainable Financial Products/Services 67-70
F.27 Products/Services That Have Been Evaluated for Safety for Customers 66
F.28 Product/Service Impact 66-71
F.29 Number of Product Recalls 66
F.30 Customer Satisfaction Survey on Sustainable Financial Products and/or Services 78
Others
G.1 Written Verification from Independent Party (if any) 148-152
G.2 Feedback Sheet 120
G.3 Responses to Feedback on the Previous Year's Sustainability Report 150
Page 138
2023 Sustainability Report
138 PT Bank CIMB Niaga Tbk
GRI Standard Content Index
PT CIMB Niaga Tbk has reported the information cited in this GRI content index for the period January 1 to December
Statement of use
31, 2023 with reference to the GRI Standards.
GRI 1 used GRI 1: Foundation 2021
Omission
GRI Standard Disclosure Page No. GRI
Requirement(s)
Reason Explanation Sector
omitted
Standard
GRI 1: Foundation 2021
General Disclosures
2-1 Organizational details 4
Entities included in the organization’s
2-2 35
sustainability reporting
Reporting period, frequency and contact
2-3 4, 35
point
2-4 Restatements of information 35
2-5 External assurance 35, 148-152
Activities, value chain and other business 4-5, 10-11,
2-6
relationships 64
2-7 Employees 122-124
2-8 Workers who are not employees 122
2-9 Governance structure and composition 92-94
Nomination and selection of the highest
2-10 94
governance body
2-11 Chair of the highest governance body 93
Role of the highest governance body in
2-12 93-95
overseeing the management of impacts
Delegation of responsibility for managing
GRI 2: General 2-13 93-95
impacts
Disclosures 2021
Role of the highest governance body in
2-14 93-94
sustainability reporting
2-15 Conflicts of interest 94
2-16 Communication of critical concerns 103
Collective knowledge of the highest
2-17 94, 113
governance body
Evaluation of the performance of the
2-18 94
highest governance body
2-19 Remuneration policies 93-94
2-20 Process to determine remuneration 94
2-21 Annual total compensation ratio 50
Statement on sustainable development
2-22 16-19
strategy
2-23 Policy commitments 101-102
2-24 Embedding policy commitments 101-102; 132
2-25 Processes to remediate negative impacts 78
Mechanisms for seeking advice and raising
2-26 107
concerns
Page 139
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 139
Omission
GRI Standard Disclosure Page No. GRI
Requirement(s)
Reason Explanation Sector
omitted
Standard
2-27 Compliance with laws and regulations 66
GRI 2: General 2-28 Membership associations 116, 135
Disclosures 2021 2-29 Approach to stakeholder engagement 110-112
2-30 Collective bargaining agreements 52-53
3-1 Process to determine material topics 36
GRI 3: Material
3-2 List of material topics 36
Topic 2021
3-3 Management of material topics 37-48
Direct economic value generated and
201-1 131
distributed
GRI 201: Financial implications and other risks and 28-34,
201-2
Economic opportunities due to climate change 97-101
Performance 2016 Defined benefit plan obligations and other
201-3 54-55
retirement plans
201-4 Financial assistance from government 35
GRI 203: Indirect Infrastructure investments and services
203-1 85
Economic Impacts supported
2016 203-2 Significant indirect economic impacts 71
Operations assessed for risks related to
205-1 106-107
corruption
GRI 205: Communication and training about anti-
205-2 106-107, 132
Anticorruption 2016 corruption policies and procedures
Confirmed incidents of corruption and
205-3 106-107, 133
actions taken
GRI 206: Anti-
Legal actions for anti-competitive behaviour,
competitive 206-1 66
anti-trust, and monopoly practices
Behaviour 2016
302-1 Energy consumption within the organization 61
Energy consumption outside the
GRI 302: Energy 302-2 61
organization
2016
302-3 Energy intensity 61
302-4 Reduction of energy consumption 61
GRI 303: Water and 303-1 Interactions with water as a shared resource 62
Effluents 2018 303-5 Water consumption 62
Operational sites owned, leased, managed
304-1 by, or adjacent to, protected areas or not, but 97-99
that are high in biodiversity value
GRI 304: Significant impacts of activities, products
304-2 97-99
Biodiversity 2016 and services on biodiversity
IUCN Red List species and national
304-4 conservation list species with affected by 97-99
operations
Page 140
2023 Sustainability Report
140 PT Bank CIMB Niaga Tbk
Omission
GRI Standard Disclosure Page No. GRI
Requirement(s)
Reason Explanation Sector
omitted
Standard
305-1 Direct (Scope 1) GHG emissions 58-60
305-2 Energy indirect (Scope 2) GHG emissions 58-60
305-3 Other indirect (Scope 3) GHG emissions 58-60
GRI 305: Emissions
305-4 GHG emissions intensity 58-60
2016
305-5 Reduction of GHG emissions 15, 58-60
Nitrogen oxides (NOx), sulfur oxides (SOx),
305-7 58-60
and other significant air emissions
Waste generation and significant waste-
306-1 62
related impacts
GRI 306: Waste
2020 306-3 Waste generated 62
306-4 Waste diverted from disposal 62
GRI 308: Supplier 308-1 New suppliers using environmental criteria 64
Environmental Negative environmental impacts in the
308-2 64
Assessment 2016 supply chain and actions taken
401-1 New employee hires and employee turnover 125-127
Benefits provided to full-time employees
GRI 401:
401-2 that are not provided to temporary or part 54-55
Employment 2016
time employees
401-3 Parental leave 52-53
Occupational health and safety management
403-1 56-57
system
Hazard identification, risk assessment, and
403-2 56-58
incident investigation
403-3 Occupational health services 56-59
Worker participation, consultation, and
403-4 communication on occupational health and 56-60
safety
GRI 403:
Occupational Worker training on occupational health and
403-5 56-61
Health and Safety safety
2018 403-6 Promotion of worker health 56-62
Prevention and mitigation of occupational
403-7 health and safety impacts linked by business 56-63
relationships
Workers covered by an occupational health
403-8 56-64
and safety management system
403-9 Work-related injuries 56-65
403-10 Work-related ill health 56-66
Page 141
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 141
Omission
GRI Standard Disclosure Page No. GRI
Requirement(s)
Reason Explanation Sector
omitted
Standard
404-1 Average hours of training per year per 115-116, 133-
employee 134
404-2 Programs for upgrading employee skills and
GRI 404: Training 54-55
transition assistance programs
and Education 2016
404-3 Percentage of employees receiving regular
performance and career development 52-53, 127
reviews
Diversity of governance bodies and
GRI 405: Diversity 405-1 123-124
employees
and Equal
Ratio of basic salary and remuneration of
Opportunity 2016 405-2 50
women to men
GRI 410: Security Human rights policy or procedure training
410-1 52-53
Practices 201 for security officers
Operations with local community
GRI 413: Local
413-1 engagement, impact assessments, and 80-90
Communities 2016
development programs
GRI 414: Supplier 414-1 Social criteria for new supplier screening 64
Social Assessment Negative social impacts in the supply chain
414-2 64
2016 and actions taken
Assessment of the health and safety
416-1 66
GRI 416: Customer impacts of product and service
Health and Safety Incidents of non-compliance concerning the
2016 416-2 health and safety impacts of products and 66
services
Requirements for product and service
417-1 66
information and labeling
Incidents of non-compliance concerning
GRI 417: Marketing
417-2 product and service information and 66
and Labeling 2016
labeling
Incidents of non-compliance concerning
417-3 66
marketing communications
GRI 418: Customer Customer complaints related to customer
418-1 66
Privacy 2016 privacy and loss of customer data
Page 142
2023 Sustainability Report
142 PT Bank CIMB Niaga Tbk
GRI G4 Financial Service Sector Supplement
GRI G4
Page
Financial Service Disclosure
Number
Sector Supplement
FS1 Policies with specific environmental and social components applied to business lines 101-102
FS2 Procedures for assessing and screening environmental and social risks in business lines 103
Processes for monitoring clients’ implementation of and compliance with environmental and social
FS3 103
requirements included in agreements or transactions
Process(es) for improving staff competency to implement the environmental and social policies and procedures
FS4 113, 115-116
as applied to business lines
FS5 Interactions with clients/ investees/business partners regarding environmental and social risks and opportunities 117
FS6 Percentage of the portfolio for business lines by specific region, size (e.g. micro/sme/large) and by sector 5, 128
Monetary value of products and services designed to deliver a specific social benefit for each business line
FS7 68
broken down by purpose
Monetary value of products and services designed to deliver a specific environmental benefit for each business
FS8 74, 77
line broken down by purpose
Coverage and frequency of audits to assess implementation of environmental and social policies and risk
FS9 72
assessment procedures
Percentage and number of companies held in the institution’s portfolio with which the reporting organization
FS10 103, 135
has interacted on environmental or social issues
FS11 Percentage of assets subject to positive and negative environmental or social screening 73
Voting policy(ies) applied to environmental or social issues for shares over which the reporting organization
FS12 103
holds the right to vote shares or advises on voting
FS13 Access points in low-populated or economically disadvantaged areas by type 10-11
FS14 Initiatives to improve access to financial services for disadvantaged people 68
FS15 Policies for the fair design and sale of financial products and services 66
FS16 Initiatives to enhance financial literacy by type of beneficiary 82-84
Sustainability Accounting Standard Board (SASB) – Financial Sector
Code Disclosure Page Number
FN-CB-000.A (1) Number and (2) value of checking and savings accounts by segment: (a) personal and (b) small business 129
FN-CB-000.B (1) Number and (2) value of loans by segment: (a) personal and (b) small business 5
Data Security
(1) Number of data breaches, (2) percentage involving personally identifiable information (PII), (3) number of
FN-CB-230.a.1 66
account holders affected
FN-CB-230.a.2 Description of approach to identifying and addressing data security risks 66
Financial Inclusion & Capacity Building
(1) Number and (2) amount of past due and nonaccrual loans qualified to programs designed to promote small
FN-CB-240.a.1 13
business and community development
(1) Number and (2) amount of past due and nonaccrual loans qualified to programs designed to promote small
FN-CB-240.a.2 5
business and community development
FN-CB-240.a.3 Number of no-cost retail checking accounts provided to previously unbanked or underbanked customers 82-84
FN-CB-240.a.4 Number of participants in financial literacy initiatives for unbanked, underbanked, or underserved customers 82-84
Page 143
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 143
Code Disclosure Page Number
Incorporation of Environmental, Social, and Governance Factors in Credit Analysis
FN-CB-410.a.1 Commercial and industrial credit exposure, by industry 128
FN-CB-410.a.2 Description of approach to incorporation of environmental, social, and governance (ESG) factors in credit analysis 75-77
Business Ethics
Total amount of monetary losses as a result of legal proceedings associated with fraud, insider trading, anti-
FN-CB-510.a.1 trust, anti-competitive behavior, market manipulation, malpractice, or other related financial industry laws or 66, 106, 133
regulations
FN-CB-510.a.2 Description of whistleblower policies and procedures 108
Systemic Risk Management
FN-CB-550.a.1 Global Systemically Important Bank (G-SIB) score, by category 35
Description of approach to incorporation of environmental, social, and governance (ESG) factors in credit analysis
FN-CB-550.a.2 29-34, 75-77
into capital adequacy planning, long-term corporate strategy, and other business activities
Sustainable Banking Assessment (SUSBA)
Disclosure Page Number
1) Purpose - Sustainability Strategy and Stakeholder Engagement
1.1.1.1 Is there a clear reference to sustainability in the bank's strategy and long-term vision? 6, 95
1.1.1.2 Does the bank clearly recognise that its ESG footprint extends to its business activities and portfolio? 75-77
1.1.1.3 Does the leadership statement make reference to the integration of ESG factors in the bank’s business strategy? 16-19
1.1.1.4 Is there a clear reference to sustainable development goals (SDGs) in the bank's strategy or vision? 24-29
1.1.1.5 Does the bank explicitly acknowledge the societal and economic risks associated with climate change? 97-101
1.1.1.6 Does the bank explicitly acknowledge the societal and economic risks associated with environmental degradation? 97-99
1.1.1.7 Does the bank disclose the types of stakeholders it engages with on ESG issues? 110-112
Does the bank engage with civil society and/or non-governmental organisations to understand the ESG impacts of its
1.1.1.8 110-112
business activities?
1.1.1.9 Does the bank disclose the frequency and mode of communication with stakeholders? 110-112
1.1.1.10 Has the bank identified responsible financing/lending and/or other key E&S issues as material 97-99
2) Purpose - Participation in Sustainable Finance Initiatives
Does the bank participate in relevant commitment-based sustainable finance initiatives such as RSPO, PRB, EP, SBTi, or
1.1.2.1 100-101, 135
SBEFP?
1.1.2.2 Does the bank engage with regulators and policy makers on ESG integration and/or sustainable finance topics? 93-94, 135
3) Policies - Public Statements on Specific ESG Issues
Does the bank have exclusionary principles covering activities the bank will not support, taking into account ESG
1.2.1.1 97-99, 103
considerations?
Does the bank require clients highly exposed to climate-related risks to develop a mitigation plan and ultimately align their
1.2.1.2 103
activities to the objectives of the Paris Agreement?
1.2.1.3 Does the bank prohibit the financing of new coal-fired power plant projects? 77
1.2.1.4 Does the bank acknowledge biodiversity loss and/or deforestation risks in its clients' activities? 77, 97-99
Does the bank require clients in sectors highly exposed to deforestation (e.g. soft commodities, infrastructure, extractives
1.2.1.5 77
industry) to adopt "no deforestation" commitments?
1.2.1.6 Does the bank recognise negative impacts on the marine environment as risks in client's activities? 97-99
Does the bank have a commitment not to provide financial products and services to projects or companies located in, or
1.2.1.7 97-99, 103
having negative impacts on, UNESCO World Heritage Sites?
Page 144
2023 Sustainability Report
144 PT Bank CIMB Niaga Tbk
Disclosure Page Number
1.2.1.8 Does the bank recognize water risks (flooding, scarcity, and pollution) as risks in its clients' activities? 97-101
1.2.1.10 Does the bank recognize human rights risks, including those related to local communities, in its clients’ activities? 64, 97-99, 103
Does the bank require clients to commit to respecting human rights, in line with the UN Guiding Principles on Business
1.2.1.11 64, 97-99
and Human Rights?
1.2.1.12 Does the bank recognize labour rights violations as a risk across all sectors? 97-104
1.2.1.13 Does the bank require clients to adhere to international labour standards as outlined by the ILO Fundamental Conventions? 101-104
Are the bank’s E&S requirements applicable to financial products and services beyond lending (i.e. capital markets,
1.2.1.14 101-104
advisory)?
4) Policies - Public Statement on Specific Sectors
Does the bank have sector policies or sector-specific requirements for environmentally or socially sensitive industries, e.g.
1.2.2.1 101-104
agri commodities, energy, oil & gas, mining, seafood, infrastructure?
1.2.2.2 Does the bank disclose its requirements/policies for environmentally or socially sensitive sectors? 97-104
Do the bank's E&S policies include minimum requirements or recommendations based on internationally recognized
1.2.2.3 97-99, 103
standards for best E&S practices (e.g. IFC Performance Standards, RSPO, FSC, etc.)?
1.2.2.4 Does the bank periodically review its E&S policies or stated that last date of review was within the past 2 years? 101-104
5) Processes - Assessing ESG Risks in Client & Transaction Approvals
Does the bank use standardized frameworks for E&S due diligence (e.g. tools, checklists, questionnaires, external data
1.3.1.1 103
providers) when reviewing clients or transactions subject to its policies?
1.3.1.2 Does the bank assess its clients’ capacity, commitment, and track record as part of its E&S due diligence process? 103
1.3.1.3 As part of the approval process, does the bank classify its clients and transactions based on E&S risk assessment? 72-74
1.3.1.4 Is there an escalation mechanism for more complex or controversial cases? 103
1.3.1.5 Do the E&S risk assessment outcomes influence transaction and client acceptance decisions? 103
6) Processes - Client Monitoring and Engagement
Does the bank seek the inclusion of clauses (e.g. covenants, representations & warranties) related to E&S issues in the loan
1.3.2.1 103
documentation for bilateral and syndicated credit facilities?
Does the bank require clients that are not fully compliant with its E&S policies to develop and implement time-bound
1.3.2.2 103
action plans?
1.3.2.3 Does the bank monitor its client’s compliance with the agreed E&S action plan? 103
1.3.2.4 Does the bank perform periodic review or state how frequent it reviews its clients' profiles on E&S? 103
Does the bank disclose the process to address non-compliance of existing clients with the bank's policies or with pre-
1.3.2.5 103
agreed E&S action plans?
Does the bank periodically review its internal E&S procedures or stated that the last date of review was within the past 2
1.3.2.6 101-104
years?
7) People - Responsibilities for ESG
1.4.1.1 Is senior management responsible for the implementation of the bank’s ESG strategy? 93-95
Do senior management's responsibilities include management of climate change risks and opportunities relevant to the
1.4.1.2 93-95
bank's activities?
Does the bank describe the roles and responsibilities of the various departments, committees or teams involved in
1.4.1.3 93-95
developing and implementing its E&S policies?
1.4.1.4 Has the bank put in place an internal control system with three lines of defence to manage E&S issues? 104
Page 145
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 145
Disclosure Page Number
Do the terms of reference of the Nominating committee include sustainability-related criteria for the appointment of new
1.4.1.5 94
Board members?
Do the terms of reference of the Remuneration committee include sustainability-related criteria for the assessment of
1.4.1.6 93-95
performance and remuneration levels for senior management?
Do the terms of reference of the Audit committee require sustainability-related matters to be included in internal control
1.4.1.7 93-95
and audit processes?
1.4.1.8 Does the bank implement periodic audits to assess implementation of E&S policies and procedures? 104
8) People - Staff E&S Training and Performance Evaluation
1.4.2.1 Does the bank have a dedicated ESG team to implement E&S policies and procedures? 94-95
1.4.2.2 Does the bank train its staff on E&S policies and implementation processes? 115-116
1.4.2.3 Does the bank provide specific training for its senior management, covering sustainability issues? 115-116
1.4.2.4 Are sustainability-related criteria part of the staff appraisal process and/or integrated into KPIs for its staff? 51
9) Products - ESG Integration in Products and Services
Does the bank proactively identify clients in environmentally or socially sensitive sectors to support them in reducing
1.5.1.1 97-99
negative or enhancing positive impacts?
Does the bank offer specific financial products and services (e.g. green bonds, sustainability-linked loans, impact financing)
1.5.1.2 67-69
that support the mitigation of E&S issues, e.g. climate change, water scarcity and pollution, deforestation?
Does the bank allocate specific pools of capital or set targets to increase the share of its financing that supports activities
1.5.1.3 77
with a positive environmental or social impact?
Does the bank hold client outreach events to raise awareness and share on good E&S practices (e.g. through joint
1.5.1.4 117
workshops)?
10) Products - ESG Integration in Products and Services
Does the bank periodically review its portfolio exposure to E&S risks (e.g. deforestation, water scarcity, or human rights
1.6.1.1 97-99, 103
violations)?
Does the bank periodically review its portfolio exposure to climate-related physical and/or transition risks, using scenario
1.6.1.2 95, 100-101
analysis, and disclose the results and methodology used?
1.6.1.3 Does the bank have a strategy to manage and mitigate climate-related risks across its portfolio (e.g. energy sector)? 97-99
11) Portfolio - Disclosure of ESG Risk Exposure and Targets
1.6.2.1 Does the bank disclose its credit exposure by industry sector? 128
Does the bank disclose statistics on the implementation of its E&S policies (e.g. number of transactions assessed, escalated,
1.6.2.4 103
approved, declined, approved with conditions)?
Does the bank disclose the percentage of its soft commodities clients that have time-bound plans to achieve full
1.6.2.5 103
certification of their operations against credible, multi-stakeholder sustainability standards?
1.6.2.6 Does the bank disclose the percentage of clients or total credit exposure covered by its E&S policies on sensitive sectors? 75-77
1.6.2.7 Does the bank have targets in place to reduce the negative E&S impacts associated with its business activities? 24-29, 37-48
1.6.2.8 Does the bank set or commit to set science-based targets to align its portfolio with the objectives of the Paris Agreement? 100-101, 103
1.6.2.9 Does the bank conduct external assurance of its ESG-related disclosures? 35
Does the bank disclose the positive and negative impacts associated with its business activities [based on widely-accepted
1.6.2.10 81-90
impact reporting frameworks?]
Page 146
2023 Sustainability Report
146 PT Bank CIMB Niaga Tbk
Asean Corporate Governance Scorecard (ACGS)
Sustainability and Resilience
Indicator Disclosure Page
Sustainability-related disclosure should be consistent, comparable and reliable, and include retrospective and forward-
C.1 looking material information that a reasonable investor would consider important in making an investment or voting
decision
Material Sustainability-related information should be specified
Does the company identify/report ESG topics that are material to the
C.1.1 37-48
organization’s strategy?
C.1.2 Does the company identify climate change as an issue? 37-48
Does the company adopt an internationally recognized reporting framework or standard for sustainability (i.e. GRI,
C.1.3 36
Integrated Reporting, SASB, IFRS Sustainability Disclosure Standards)?
If a company publicly sets a sustainability-related goal or target, the disclosure framework should provide that reliable metrics are regularly disclosed
in an easily accessible form
58-61,77, 81,
C.1.4 Does the company disclose quantitative sustainability target?
105
58-61,77, 81,
C.1.5 Does the company disclose sustainability-related performance progress in relation to its previously set targets?
105
Does the company confirm that its Sustainability Report / Reporting is reviewed and /or approved by the Board or
C.1.6 93, 95
Board Committee?
Corporate governance frameworks should allow for dialogue between a company, its shareholders and stakeholders
C.2
to exchange views on sustainability matters
Does the company engage internal stakeholders to exchange views and gather feedback on sustainability matters that 37-48, 110-
C.2.1
are material to the business of the company? 112
Does the company engage external stakeholders to exchange views and gather feedback on sustainability matters that
C.2.2 110-112
are material to the business of the company?
C.3 The corporate governance framework should ensure that boards adequately consider material sustainability risks and
opportunities when fulfilling their key functions in reviewing, monitoring and guiding governance practices, disclosure, strategy,
risk management and internal control systems, including with respect to climate-related physical and transition risks
Boards should assess whether the company’s capital structure is compatible with its strategic goals and its associated risk appetite to
ensure it is resilient to different scenarios
Does the company disclose that the board reviews on an annual basis that the company’s capital and debt structure is
C.3.1 94
compatible with its strategic goals and its associated risk appetite?
C.4 The corporate governance framework should recognise the rights of stakeholders established by law or through mutual agreements and
encourage active co- operation between corporations and stakeholders in creating wealth, jobs, and the sustainability of financially sound
enterprises.
Does the company disclose a policy and practices that address :
C.4.1 The existence and scope of the company's efforts to address customers' welfare? 71
C.4.2 Supplier/contractor selection procedures? 64
Page 147
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 147
Indicator Disclosure Page
The company's efforts to ensure that its value chain is environmentally friendly or is consistent with promoting
C.4.3 64
sustainable development?
C.4.4 The company's efforts to interact with the communities in which they operate? 80-90
C.4.5 The company's anti-corruption programmes and procedures? 107
Does the company have a separate report/section that discusses its efforts on environment/economy and social
C.4.7 29-34
issues?
C.6 Mechanisms for employee participation should be permitted to develop
C.6.1 Does the company explicitly disclose the policies and practices on health, safety and welfare for its employees? 51-55
Level 2 Bonus
(B) C Sustainability and Ressilence
(B) C .1.1 Does the company disclose how it manages climate-related risks and opportunities? 29-34
(B) C .1.2 Does the company disclose that its Sustainability Report / Sustainability Reporting is externally assured? 35
Does the company disclose the engagement channel with stakeholder groups and how the company responds to
(B) C .1.3 110-112
stakeholders’ ESG concerns?
Does the company have a unit / division / committee who is specifically responsible to manage the sustainability
(B) C .1.4 92
matters?
Does the company disclose board of directors/commissioners' oversight of sustainability-related risks and
(B) C .1.5 93-95
opportunities?
Does the company disclose the linkage between executive directors and senior management remuneration and
(B) C .1.6 51-53
sustainability performance for the previous year?
(B) C .1.7 Is the company’s Whistle Blowing System managed by independent parties / institutions? 107
Page 148
2023 Sustainability Report
148 PT Bank CIMB Niaga Tbk
Independent Party Verification [POJK51-G.1] [GRI 2-5]
Page 149
2023 Sustainability Report PT Bank CIMB Niaga Tbk 149
Page 150
2023 Sustainability Report 150 PT Bank CIMB Niaga Tbk
Page 151
2023 Sustainability Report PT Bank CIMB Niaga Tbk 151
Page 152
2023 Sustainability Report 152 PT Bank CIMB Niaga Tbk
Page 153
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 153
This page is intentionally left blank
Page 154
2023 Sustainability Report
154 PT Bank CIMB Niaga Tbk
A Minimalist, Efficient, and
Environmental Friendly
Report Design Approach
We try to present a report that not only considers effective communication to
readers, but also considers various things, such as the choice of typeface and
design style. Environmentally friendly typeface can optimize pages usage when
conveying information, but also provide aesthetically look and ease of reading.
In addition, through a simple design and concise information will reduce number
of pages. Therefore, reducing the carbon footprint.
Simple
Not using complicated
terminology
Congested
Full of information
Short
Not wordy
Straightforward
Firm, unambiguous
Clear
Easy to understand
Page 155
2023 Sustainability Report
PT Bank CIMB Niaga Tbk 155
Minimize Environmental
Impact on This Report
Issuance
We have made great efforts to reduce the environmental impact caused
by the various publication processes of this Report. However , you can also
help us reduce our environmental impact. Did you know that every second
a forest of the size of football field is cut down? Thus, we encouraged your
participation to prevent and reduce it. Play your part by downloading the
digital version of this Report.
Physical form of this Report is printed using recycled paper
obtained through the supply chain sustainable and has been
certified Forest Stewardship Council.
Page 156
2023 Sustainability Report PT Bank CIMB Niaga Tbk Corporate Secretary Graha CIMB Niaga Jl. Jend. Sudirman Kav. 58 Jakarta 12190, Indonesia Tel. : (62-21) 250 5252, 250 5353 Fax. : (62-21) 250 5205 Email : corporate.secretary@cimbniaga.co.id Facebook : CIMB Indonesia Twitter : @CIMBNiaga Instagram : cimb_niaga YouTube : CIMB Niaga LinkedIn : CIMB Niaga www.cimbniaga.co.id
Names mentioned 39 people and organisations named in the text · linked when the evidence is strong
unresolved
org
BNGA Share Ownership CIMB Group Sdn. Bhd
p.4
unresolved
org
PT CIMB Niaga Sekuritas
p.4 ×2
unresolved
org
Financial Services Authority
p.8 ×9
unresolved
person
Prof. Dr. M. Quraish
p.20
unresolved
person
Prof. Dr. Fathurrahman
p.20
unresolved
person
Dr. Yulizar D. Shihab
p.20
unresolved
person
Sanrego
p.20
unresolved
org
Bank Exclusion List
p.26
unresolved
org
Government of the Republic of Indonesia
p.28
unresolved
org
Siddharta Widjaja & Rekan
p.36
unresolved
org
Siddharta Widjaja
p.36
unresolved
org
Bank CIMB Niaga Tbk | 55
Bank
p.55
unresolved
org
Bank CIMB Niaga Tbk | 57
Bank
p.57
unresolved
org
PT PLN (Persero)
p.57
unresolved
org
Ministry of Energy and Mineral Resources
p.59
unresolved
org
Ministry of Environment
p.59 ×2
unresolved
org
Bank Indonesia
p.68
unresolved
org
Bank Indonesia’s
p.68
unresolved
org
PT Deloitte Advis Indonesia
p.107 ×2
unresolved
org
Ministry of Energy
p.117
unresolved
org
PT Penjaminan Infrastruktur Indonesia (Persero)
p.117
Extraction attempts how the parser did, and what it refused
Nothing structured was extracted from this document — the attempts below say why.
No extraction attempted yet.