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2024
SUSTAINABILITY REPORT
has established a sustainability vision
of becoming "The Best Global Islamic
Bank Based on the Implementation of
Sustainable Finance." On its journey
toward sustainability, BSI continues
to progress through collaboration
and innovation, aiming to be a trusted
financial, social, and spiritual partner
for its customers and the broader
community. For us, sustainability is a
noble endeavor dedicated to achieving
collective prosperity.
BSI actively plays a role in
implementing sustainable finance in
alignment with Maqashid Syariah.
With its strong business network and
capabilities in providing a wide range
of financial products and services,
FORWARDING BSI contributes to the application of
sustainable finance that adheres to
Sharia principles. This is achieved by
TO EXCELLENT supporting customers in conducting
sustainable business activities while
creating a positive impact on both the
SUSTAINABILITY environment and society.
In 2024, BSI continuously improve
ACTION the growth of sustainable financial
business and corporate governance
related to Environmental, Social,
The year 2024 is a significant & Governance (ESG), including by
milestone for PT Bank Syariah establishing a sustainability vision,
strengthening the framework,
Humans are Indonesia Tbk (BSI). BSI has set
establishing an ESG & Data Protection
its course to “Level Up to the Next
mandated to be Journey” after successfully navigating unit. This is a momentum for BSI to
"Forwarding Excellent Sustainability
caliphs in the world its first three years with numerous
Action." Having this strategic step, BSI
achievements worth celebrating. This
so they must prosper advancement encompasses various
commits to continuously strengthen
the integration of sustainability
the earth. aspects, including enhancing employee
principles in every aspect of its
competencies and capabilities as
operational business, creating a
well as strengthening BSI’s financial
positive impact on society and
performance to compete in the
the environment, and maintaining
global market. Having solidified its transparent and responsible corporate
foundation through synergy, BSI is governance in order to realize a
now accelerating, growing, and moving sustainable and highly competitive
forward to contribute to the nation. BSI future.
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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Key
Achievements
BSI ESG Milestones
2021 2022 2023
• Initial Step of Synergy to • Establishment of Sustainability Vision • Construction of the Green Building
Introducing a variety of Sharia and Mission. Landmark in Aceh.
banking products and services • Implementation of Sustainability KPIs. • Reporting of Indonesia Green
under the entity of PT Bank Syariah • Execution of ESG Scoring as part of the Taxonomy data for the 450 largest
Indonesia Tbk (BSI). financing application process. debtors.
• Green Campaign dan Eco-Lifestyle
Program.
2024
• Enhancement of Green Campaign activities,
including 115 Electric Vehicles, 6 Charging
Stations, and Green Building Landmark Aceh
Certification)
• Establishment of the ESG Group
• Developing Digital Carbon Tracking to establish
a baseline for carbon emissions.
• Issuance of Sustainable Mudharabah Sukuk
Phase I 2024 by Bank Syariah Indonesia (BSI)
ESG RISK RATING BASED ON CGPI SUSTAINABLE BANKING ASSESSMENT
SUSTAINALYTICS (SUSBA)
27,3
"1 39 of
Bank in ASEAN”
participating in the Sustainable
Banking Assessment (SUSBA)
MEDIUM RISK Highly Credible
BSI's dedication to sustainability is reflected in its participation in the
SUSBA initiative as one of 39 banks in the ASEAN region.
ACGS BLOOMBERG
This engagement not only reinforces BSI’s commitment to developing
practices that support financial and environmental sustainability but
also positions BSI as a pioneer in sustainable finance initiatives within
the ASEAN region.
In 2024, three key indicators have shown improvement, including
BSI has implemented over 80% of governance 3,9 RANKED Public Statements on Specific Sectors, Assessing E&S Risks in Client
practices under the principles outlined in the 4TH AMONG & Transaction Approvals and Disclosure of E&S Risk Exposure and
ASEAN Corporate Governance Scorecard GLOBAL Targets.
(ACGS). ISLAMIC
BANKS
PT Bank Syariah Indonesia Tbk
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Performance of The Three Strategic Pillars
Sustainable Sustainable Sustainable Beyond
Banking Operation Banking
1. Enhancement of ESG 1. Sustainable Operations: 1. Increasing in BSI Agents by 38%
Fundamentals, including a. Construction of the Aceh than 2023.
sustainability vision, commitments, Landmark Building with a green 2. Collection of Zakat, Infaq,
and activities within each pillar. building concept. Sedekah, and Wakaf (ZISWAF),
2. Development of ESG-related b. Installation of solar panels at increasing by 12.22% from 2023
policies and procedures, such as BSI buildings as of IDR1,523 billion to IDR1,709
the ESG Guiding Principle and c. Implementation of water billion in 2024.
Sustainable Finance SPO. treatment systems in BSI
3. Establishment of an ESG Sub- offices/buildings.
Committee under the Risk d. Use of 100% LED lighting for
Management Committee. improved energy efficiency
4. Implementation of Climate e. Utilization of inverter
Risk and Management Scenario technology and variable
Analysis through Climate Risk refrigerant volume (VRV)
Stress Testing (CRST). systems for air conditioning
5. Issuance of Sustainability Sukuk f. Deployment of 115 electric
worth IDR 3 trillion. vehicles, consisting of 113
6. Disbursement of sustainable motorcycles and 2 cars
financing amounting to IDR g. BSI office air conditioning
66.49 trillion (23.88% of the total systems now incorporate
portfolio), consisting of IDR 52.4 inverter technology and
trillion in social financing and IDR variable refrigerant volume,
14.1 trillion in green financing. achieving up to 50% energy
savings.
h. Implementation of Solar Power
Plants (PLTS) at several BSI
operational locations
2. Digital Carbon Tracking
3. Green Business Culture
4. Employee turnover rate decreased
from 3.77% to 3.21%
5. ISO/IEC 27001:2022 on for
Information Security Management
System.
6. BSI Cybersecurity Rating achieved
an "A" score on the Scorecard
7. Launching SuperApp BYOND by
BSI.
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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List of Contents
Forwarding to Excellent Company Profile Corporate Governance
Sustainability Action
Vision, Mission, and Sustainable Governance Structure and
40 64
Key Achievements Values Composition
Corporate Identity 44 Conflict Of Interest 65
List of Contents Corporate Scale 46 Nomination and Selection of the
Employees Information 46 Board of Commissioners and 66
About the Report Directors
Operations Area 50
Performance Assessment of the
Process to Determine Material Engaged Product, Service, and
09 51 Board of Commissioners and 66
Topics Business Activities
Directors
Management of Material Topics 10 Supply Chain 52
Remuneration Policy of the Board
Downstream Entity and Other 67
52 of Commissioners and Directors
Sustainability Strategy Business Relationships
Lobbying Activities and Political
Association Membership 52 68
Statement on Sustainability Contributions
14 Significant Company Changes to
Strategy 53 Implementation of a strict
Organization
Policy Commitment 25 Anti-Money Laundering (AML)
Program, Counter-Terrorism
Processes to Remedy Negative
28 Directors’ Explanation Financing (CTF) Measures, and 68
Impacts
Prevention of Financing for the
Manifesting BSI's Sustainable Proliferation of Weapons of Mass
Summary of Sustainability Vision: The Best Global Islamic Destruction (PFWMD)
55
Performance Bank Based on Sustainable
Sustainability Governance 68
Finance
Economic Performance 32 Sustainable Finance
Implementation of BSI Sustainable 68
Environmental Performance 34 56 Implementation Manager
Finance
Social Performance 36 Competency Development
Responsibility for the 71
60 related to Sustainable Financial
Sustainability Report
Risk Management to
Sustainable Finance 77
Implementation
Relations with Stakeholders 80
Issues on Sustainable Finance
81
Implementation
PT Bank Syariah Indonesia Tbk
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Sustainability Performance Water Aspect 106 Written Verification from
142
Biodiversity Aspect 108 Independent Party
Sustainable Culture Development
84 Emission Aspect 108 Feedback Form 143
Activity
Waste and Effluent Aspects 112 Response to Feedback of the
Economic Performance 85 144
2023 Sustainability Report
Comparison of Production Environmental Complaints 114
IFRS S1 and S2 Implementation 114 List of Disclosure based on
Targets and Performance,
Financial Services Authority
Portfolio, Financing Targets, or 85 Social Performance 114 144
Regulation (POJK) Number 51/
Investments, Revenue and Profit Commitment to Provide Equal
POJK.03/2017
and Loss Product and/or Service to 118
Comparison of Portfolio Targets Consumer Index of Consolidated Set
146
and Performance, Financing Content of GRI Standard
Employment 132
Targets, or Investments Sustainability Accounting
87 Community 139
in Financial Instruments Standard Board (SASB) Index of 152
or Projects Aligned with Customer Privacy and Data Commercial Bank Standards
141
Sustainable Finance Security
GRI Standards Link with TPB 153
Improving Islamic Ecosystem 95 Sustainable Financial Product
and/or Service Development 141
Direct-Economic Value
95 Responsibility
Generated and Shared
Innovation and Sustainable
Defined Pensions Benefit
Financial Product and/or 141
Obligation and Other 96
Service Development
Retirement Programs
Evaluated Product/Service
Government Financial 141
96 Safety for Customers
Assistance
Product/Service Impacts 141
Goods and Service Procurement
97 Total of Recalled Products 142
Practices
Anti-Corruption 98 Customer Satisfaction to
142
Product and/or Service Survey
Environmental Performance 103
General Aspect 103
Material Aspect 103
Energy Aspect 103
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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ABOUT
THE REPORT [GRI 2-2, 2-3, 2-4]
PT Bank Syariah Indonesia Tbk
6 2024 Sustainability Report
Page 9
01
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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ABOUT
THE REPORT
The 2024 Sustainability Report published by BSI refers to the BSI's 2024 Sustainability Report presents information from the
Financial Services Authority Regulation (POJK) Number 51/ head office in Jakarta and branches spread across Indonesia.
POJK.03/2017 concerning the Implementation of Sustainable BSI does not have any subsidiaries, so this Sustainability Report
Finance for Financial Services Institutions, Issuers, and Public covers only BSI entities as entities in the Financial Statements.
Companies and the Financial Services Authority Circular Letter
Number 16/SEOJK.04/2021 concerning the Form and Content The report is published by BSI annually along with the publication
of Annual Reports of Issuers or Public Companies. This report of the Bank's Annual Report. The reporting period for this report
is also prepared "In Accordance" to the 2021 Consolidated GRI spans from January 1 to December 31, 2024, under the BSI's
Standards and guided by the GRI G4 Sector Disclosures Financial Financial Report period. This Sustainability Report does not
Services, International Financial Reporting Standards (IFRS) S1 contain any restated information. This report is published on
and S2, ASEAN Corporate Governance Scorecard (ACGS) and March 23, 2025.
Sustainability Accounting Standards Board (SASB) Standards.
For further information regarding this report, stakeholders can
contact the following contact.
.
Rima Dwi Permatasari PT Bank Syariah Indonesia Tbk (BSI)
Head Office
Gedung The Tower
Jl. Gatot Subroto No. 27 Kelurahan Karet Semanggi,
Senior Vice President Kecamatan Setiabudi, Jakarta Selatan 12930
Environmental, Social, & Governance Group Telepon : +62 21 30405999
Fax : +62 21 30421888
Email : esg.group@bankbsi.co.id
PT Bank Syariah Indonesia Tbk
8 2024 Sustainability Report
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Process to Determine
Material Topics [GRI 3-1, 3-2]
Based on the identification, evaluation, and review conducted updated under applicable laws and regulations. Similarly, training
by BSI Management in collaboration with stakeholders and and education are no longer categorized as material topics in
experts, and with the approval of the Bank’s Board of Directors, 2024, as BSI has successfully developed the necessary human
the material topics for BSI in 2024 have been determined as resource competencies through well-structured training and
economic performance, product portfolio, and customer privacy. education programs. Customer privacy has been introduced as
This differs from the material topics in 2023, which included a material topic in 2024 due to potential risks associated with
economic performance, product portfolio, occupational health errors or negligence in processing customers' data. However, BSI
and safety, as well as training and education. In 2024, regarding remains committed to effective risk management, ensuring that
occupational health and safety, BSI has had better K3 mechanism. no errors or negligence occur in handling customer data.
The implementation of BSI’s OHS mechanism is outlined in the
Standard Operating Procedures for Human Capital and the Bank The process of determining material topics has undergone
Syariah Indonesia Corporate Regulations, which are continuously several stages, including:
Reviewing sustainability issues Assessing the significance Assessing the significance of Prioritizing significant
(economic, environmental, of impacts (economic, impacts impacts to be reported in the
and social, including human environmental, and social, Sustainability Repor
rights) concerning the Bank’s including human rights) associated
activities and business with the Bank’s activities and
relationships business relationships
Material Affected
Key Issues Reason for Materiality TPB
Topic Stakeholders
Economic • Direct economic value generated • Shareholders BSI's positive economic performance
Performance and distributed by BSI • Employees in 2024 is a tangible commitment to
• Financial implications, risks, and managing economic aspects effectively
opportunities arising from climate and consistently. Therefore, BSI must
change maintain and enhance its economic
• Obligations related to defined growth to ensure sustainable
benefit pension programs and other development in the future.
pension plans
Product • Percentage of portfolio by business • Shareholders The product portfolio reflects BSI’s
and Service line, region, size, and sector • Employees commitment to sustainable finance.
Portfolio • Monetary value of products and • Customers In 2024, BSI positively impacted
services designed to provide specific all stakeholders by launching the
social benefits for each business line Sustainability Sukuk, a sukuk
• Monetary value of products and specifically dedicated to funding
services designed to provide specific activities focused on sustainability
environmental benefits for each goals.
business line.
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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ABOUT
THE REPORT
Material Affected
Key Issues Reason for Materiality TPB
Topic Stakeholders
Customer Complaints regarding privacy violations Customers Customer privacy reflects BSI’s
Privacy and loss of customer data. strong commitment to safeguarding
and protecting customer data
from unauthorized access. Proper
management of customer privacy is
essential for strengthening trust and
enhancing the Bank’s reputation among
all stakeholders..
Management of
Material Topics [GRI 3-3]
Economic Performance
BSI always commits to better manage economic performance. The RAKB has outlined priority activities for 1 (one) year and 5
BSI's commitment to manage economic performance is stated in (five) years.
the Bank Business Plan (RBB), which is prepared by considering
various affecting factors to the Bank's performance and long- In 2024, BSI also launched Sustainability Sukuk, a sukuk
term goals. Good economic performance management will specifically designed to fund activities that focus on sustainability
provide a long-term positive impact for BSI stakeholders, mainly goals. Sustainability Sukuk launched by BSI in the 1 (first)
in terms of increasing the Bank's trust and reputation before phase received great enthusiasm from the market, reaching 3
shareholders. (three) times oversubscribed. In addition, BSI had BSI Deposito
Wakaf, an investment product offered by BSI that combined
Evaluation related to the effectiveness of BSI's economic the concept of deposits with the principle of waqf. This product
performance implementation is conducted through target aimed to facilitate customers, who intended to invest while
achievement assessments drafted in the RBB with their having a positive impact on society through waqf. In Islam, it was
realization during 2024. The party, who is responsible for BSI's considered as amal jariyah (continuously flowing rewards).
economic performance implementation is the Strategic Planning
& Performance Management Group.
Customer Privacy
Product and Service Portfolio The rapid development of technology has a positive impact in
the form of convenience for all parties in accessing anything.
Performing its business activities, BSI continuously increase However, contrastingly, it can also potentially have a negative
efforts in implementing sustainable finance principles. It is impact on the confidentiality of Company data if not managed
realized by distributing financing to Environmental Business properly. The Personal Data Protection (PDP) Law has been
Activities (KUBL) and to support the inclusive principle, such prevailed since dated October 17, 2024, requiring Personal Data
as Social Business Activities (KUBS). In 2024, BSI distributed Controllers, Personal Data Processors and other parties related
financing to MSME sector as of IDR 52.4 trillion and Sustainable to the processing of personal data including BSI to implement
Business Activity Criteria (KKUB) as of IDR 66.5 trillion. This personal data protection, both in the scope of products,
financing distribution had a positive impact on increasing services and operational activities. BSI, part of the national
business in MSME sector and Sustainable Business Activities. banking industry and the Mandiri group financial conglomerate
with a global network, has an important role to ensure the
The commitment to financing in the MSME sector and Sustainable implementation of PDP for all service products and services used
Business Activities has been outlined in the Sustainable Finance by customers, employees, and stakeholder partners.
Action Plan (RAKB), and its achievement is evaluated annually.
PT Bank Syariah Indonesia Tbk
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In the increasingly developing digital era, the security and In accordance with Law of Personal Data Protection, BSI, acting
confidentiality of Personal Data are the main concerns. Bank for the Personal Data Controller, must ensure that the collection
Syariah Indonesia Tbk (BSI) has a great responsibility in preparing of Personal Data is conducted in a limited and specific manner,
compliance with the principles and provisions of Personal Data legally valid, and transparently. The Personal Data processing
Protection (PDP), which includes identity information, financial must be conducted in accordance with its purpose and by
information, transaction history and other personal data that can guaranteeing the rights of the Personal Data Subject.
be used to identify individuals, in accordance with BSI's vision
and mission. Consent is one of the bases of Personal Data processing. Hence,
to support one of BSI's business strategy focuses, the customer
Personal Data Protection is not only important to maintain consent form has been made available in one of the digital
customer trust, but also a legal obligation that must be fulfilled channels, such as Byond.
by BSI in accordance with applicable laws and regulations and the
fulfillment of the maqashid sharia aspects. Law of Personal Data In terms of transparency in Personal Data Protection
Protection (Law of PDP), which has been enacted in Indonesia Management, BSI has prepared a Privacy Policy or Privacy
and various other countries, emphasizes the importance of Notice, which contains information about the Personal Data
implementing strict Personal Data protection measures to processing conducted by BSI, including:
prevent misuse, theft, and breach of Personal Data. 1. Identification of processed personal data
2. Analysis of data collection purposes
BSI recognizes that failure to protect customer Personal Data 3. Parties involved in the personal data processing
can result in significant financial and operational risks, damage 4. Determination of retention period
reputation and potentially lead to legal sanctions. Therefore, 5. Risk identification
BSI has an internal policy as a concrete manifestation of the 6. Cybersecurity and incident handling
implementation of comprehensive and integrated standard 7. Data subject rights
procedures in Personal Data Protection governance. 8. Review and update
9. Choice of publication channels
In order to implement the Personal Data Protection governance, 10. Contact information
BSI Management formed a Data Protection Group work unit
in June 2024. This work unit has the following duties and The Privacy Policy can be accessed on the BSI corporate website
responsibilities: www.bankbsi.co.id
1. monitoring and ensuring the Bank's compliance with the
provisions of laws and regulations related to aspects of HR confirmation to support Personal Data Protection governance
Personal Data Protection, both as a Personal Data Controller is conducted by implementing training for work units involved in
or Personal Data Processor. the governance. In addition, training was also provided to new
2. planning, compiling, and developing strategies including BSI employees, who participated in the Officer Development
those related to the governance of the implementation of Program (ODP) in December 2024, totaling 114 employees.
Personal Data Protection together with the Data Work Unit, Additionally, regular awareness socialization activities were
which supervises the Compliance, Risk Management and conducted for change agents through Taujih Pekanan activities,
related Work Unit functions. AKHLAK videos with the theme of Maintaining Privacy,
3. coordinating and acting as a contact person for the Bank on Protecting Personal Data, and Privacy Policy posters. Awareness
issues related to Personal Data Protection aspects. socialization to customers was also carried out through various
4. providing recommendations and suggestions to units, media, including customer gatherings, information on Bank
officials or parties responsible for the security of processing service products, social media accounts managed by the Bank
Personal Data processed by the Bank as a Controller, and operated operational activities
Processor or Joint Controller of Personal Data so that the
implementation of security for processing Personal Data is in
accordance with the provisions of laws and regulations.
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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SUSTAINABILITY
STRATEGY
PT Bank Syariah Indonesia Tbk
12 2024 Sustainability Report
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02
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SUSTAINABILITY
STRATEGY
Statement on
Sustainability Strategy [OJK A.1, FS1, GRI 2-22, IFRS S1-STRATEGY,
IFRS S2-STRATEGY, IFRS S1-METRIC AND TARGET, IFRS S2-METRIC AND TARGET,
IFRS S1-RISK MANAGEMENT, IFRS S2-RISK MANAGEMENT]
Sustainability is one of BSI's goals. As a sharia bank, BSI also has governance by developing a sustainable finance framework
a responsibility to protect the environment and provide social based on BSI's sustainability vision, entitled "The Best Global
benefits for the future. Thus, it is in accordance to Maqashid Islamic Bank Based on Implementation of Sustainable Finance."
Syariah, which includes Hifdz Ad-Din (protecting religion), Hifdz The sustainable finance framework consists of 3 (three) strategic
An-Nafs (protecting the soul), Hifdz Al'Aql (protecting reason), pillars, such as Sustainable Banking, Sustainable Operation and
Hifdz Al-Maal (protecting wealth), Hifdz An-Nasb (protecting Sustainable Beyond Banking.
children), and Hifdz Al-Bi'ah (protecting the environment).
Related to the sustainable banking pillar, BSI commits to be a
As a form of BSI's commitment to implement sustainable leader in sustainable product innovation. Furthermore, in terms
practices in line with Maqashid Syariah, BSI has strengthened of the pillar of sustainable operation, BSI commits to achieve net
its sustainability governance structure by forming an zero emission in operation by 2033. In the pillar of sustainable
Environmental, Social, & Governance (ESG) Group under the beyond banking, BSI's commitment is to be a leader in the
supervision of the Deputy President Director in accordance with ZISWAF ecosystem for social impact to archive SDGs.
the Board of Directors' Decree No. 04/239-KEP/DIR concerning
the Establishment of the Environmental, Social, & Governance Continuing the 2024 success, BSI commits to adopt international
(ESG) Group Organizational Structure, as well as establishing an standards, as stated in POJK No. 51 of 2017, such as the
ESG Sub-Committee under the Risk Management Committee. Principles for Responsible Banking (PRB) and becoming a
Governance affirmation is also conducted by preparing and member of the United Nations Environment Programme Finance
issuing Standard Operating Procedures (SOP) for sustainable Initiative (UNEP FI) in 2025.
finance and ESG Guiding Principles. Moroever, BSI strengthens
"The Best Global Islamic Bank Based on Implementation
of Sustainable Finance"
SUSTAINABLE SUSTAINABLE SUSTAINABLE
BANKING OPERATION BEYOND BANKING
Leader in Sustainable Product Net Zero Emission in Operation Leader in ZISWAF Ecosystem for
Innovation by 2033 Social Impact to Archive SDGs
1. Integrating ESG Aspect in Business 4. Achieving NZE in Operations by 7. Financial Inclusion
Process (ESG Framework, Risk 2033 (Carbon Tracking. Green 8. Distribution of ZISWAF
Management & Policy) Business Culture)
2. Develop Sustainable Product 5. Digital Transformation
3. Portfolio Management (Focus sector 6. Proactive Strategy on Data Privacy &
and portfolio development) Security
Strengthening ESG Governance, Capacity Development, Collaboration, & Disclosure
Hifdz Ad-Din (maintaining religion), Hifdz An-Nafs (maintaining the soul), Hifdz Al-'Aql (maintaining reason),
Hifdz Al-Maal (maintaining wealth), Hifdz An-Nasl (maintaining descendants), Hifdz Al-Biah (maintaining the environment)
PT Bank Syariah Indonesia Tbk
14 2024 Sustainability Report
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BSI has developed the 2021-2025 ESG roadmap to implement its sustainability vision and mission as follows.
2021 2022 2023 2024 2025
1. Green Portfolio at least 1. Green Portfolio at least 1. Green Portfolio at least 1. Green portfolio grew 1. Green portfolio grew
IDR 4.36 Trillion IDR 7 Trillion IDR 10.7 Trillion according to Bank's according to RBB
2. 5% of employees 2. 60% of employees 2. 70% of employees Business Plan (RBB) 2. Subordinated sukuk
received sustainable received sustainable received sustainable 2. Subordinated Sukuk or Sukuk sustainability
finance awareness finance awareness finance awareness Issuance as of reporting
training and 5% training and 10% training and 20% IDR 5-7.5 Trillion for Tier 3. 90% of employees
of business unit of business unit of business unit 2 capital received sustainable
employees and employees and employees and 3. 80% of employees finance awareness
partners participated partners participated partners participated received sustainable training and 60%
in environmental risk in environmental risk in environmental risk finance awareness of business unit
mitigation training mitigation training mitigation training training and 40% employees and
3. Availability of 3. Participating in the 3. Installation of 1 (one) of business unit partners participated
sustainable finance Sustainable Banking solar panel branch employees and in environmental risk
procedures Assessment (SUSBA) offices, plasticpay for partners participated mitigation training
4. Implementation of 4. Participating in the SRI 27 points, tree planting, in environmental risk 4. ESG Risk Rating
1 (one) Eco Life Style KEHATI Stock Index and green activities mitigation training 5. Carbon Tracking
sub-program 5. Installation of solar 4. ESG Risk Rating 6. Green Campaign/Eco
panels at 2 (two) points 5. Carbon Tracking Lifestyle
in the office network 6. Green Campaign/Eco 7. TJSL/CSR Activities
and Reverse Vending Lifestyle (Green Building,
Machines and Plasticpay Charging Station,
Collection Points at 50 Electric Vehicle, Green
points Culture, Tree Planting)
6. Implementation of BSI 7. TJSL/CSR Activities
E-DOC
BSI has also determined the programs that will be implemented in RAKB, which includes 5 (five) year plan (2021 – 2025).
BSI’s 2021-2025 Long-Term Target
Year Priority Activity Target Achievement Indicator
2021 A. Development of Products and/or Services satisfying Sustainable A. Development of Products and/or Services satisfying Sustainable
Business Activities (KKUB) Criteria) Business Activities (KKUB) Criteria
- MSMEs Portfolio - Outstanding (OS) of MSMEs in December 2021 minimally
- Green Financing Portfolio/Non-MSMEs Green Portfolio IDR 36.42 trillion
(wholesale segment) - OS of Non-MSME Green Portfolio in December 2021
minimally IDR 4.36 trillion
B. Bank’s Internal Capacity Development: B. Bank’s Internal Capacity Development:
- Training on Sustainable Finance Awareness - 5% of employees received training on Sustainable Finance
- Training for employees and partners (developers/customers) Awareness
on Environmental Risk Mitigation - 5% of business unit employees and partners (developers/
- Preparation of E-Modules and Digital Learning Socialization customers) participated in Environmental Risk Mitigation
of sustainable finance for Business and Supporting Units. training
- Availability of E-Modules and Digital Learning for
Socialization of Sustainable Finance for Business and
Supporting Units.
C. Governance Improvement of Standard Operating Procedures C. Governance Improement by SPO/PTO Sustainable Finance
(SOP)/Technical Operational Instructions (PTO) on Sustainable Availability
Finance Drafting
Supporting Activities Supporting Activities
A. Green Campaign A. Green Campaign
Creating an “Eco Life Style” in the office environment Implementation of 1 (one) subprogram “Eco Life Style
B. Social and Environmental Responsibility B. Social and Environmental Responsibility
- Performing BSI Integrated Social Action program with an - Socio-economic: village-based community empowerment
approach to development in socioeconomic, spiritual, people, program (ex-legacy bank) in 14 villages
and environmental aspects. - Spiritual: re-branding of ex-BSM Musholla Cars to BSI
branding. Addition to 1 (unit) Ambulance
- People: The Islamic Socio-preneur Development Program
(ISDP) & procurement of Swab/PCR/Genose/Vaccine Tests
advancmenet for the community
- Environment: Green campaign implementation in 3 (three)
times a year
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SUSTAINABILITY
STRATEGY
Year Priority Activity Target Achievement Indicator
2022 A. Development of Products and/or Services satisfying Sustainable A. Development of Products and/or Services satisfying Sustainable
Business Activities (KKUB) Criteria) Business Activities (KKUB) Criteria)
- MSME Portfolio - OS of MSMEs in December 2022 minimally IDR 44.8 trillion
- Non-MSME Green Portfolio - OS of Non-MSME Green Portfolio in December 2022
- Sustainable Financing Portfolio Ratio minimally IDR 7 trillion
- Sustainable Financing Ratio to Total Financing minimally 22%
B. Bank’s Internal Capacity Development: B. Bank’s Internal Capacity Development:
- Training on Sustainable Finance Awareness for employees - Minimally 60% of employees received training on Sustainable
- Green Financing and Environmental Risk Mitigation Training Finance Awareness
- Minimally 10% of business unit employees participated in
Green Financing and Environmental Risk Mitigation training
C. Governance Improvement C. Governance Improvement
Updating Provision of PTO-Sustainable Finance - Updating and adjustment of Provision of Pro-Sustainable
Finance (addition to Environmental, Social, Governance Risk/
Climate)
- SPO & TPO perfection related to Sustainable Finance
- Presentation of sustainable finance performance in a
quarterly public expose
Supporting Activities Supporting Activities
A. Green Campaign A. Green Campaign
Efficiency – Go Green Efficiency – Go Green
- Installation of Solar Panels - Installation of Solar Panels at 2 (two) Office Network
- Installation of Reverse Vending Machines and Plasticpay locations
Collection Points - Reverse Installation
- E-Doc BSI (web-based correspondence digitization) to - Reverse Vending Machine and Plasticpay Collection Point at
reduce paper usage in Head Office Work Units and Outlets 50 sites throughout Indonesia
- E-Doc BSI (web-based correspondence digitization) to
reduce paper usage in Head Office Work Units and Outlets
has been a pilot project in Q1
B. Social and Environmental Responsibility B. Social and Environmental Responsibility
Performing BSI Integrated Social Action program with an Socio-economic
approach to development in socio-economic, spiritual, people, - Addition of BSI Villages of at least 5 villages
and environmental aspects.
Spiritual
- Completion of the construction of the BSI Bakauheni Mosque
- Mosque Rebranding and Maintenance Advancement
- Qurban Animals Distribution on Eid Adha of 1443 H
People
- Implementation of "BSI Scholarship" program Advancement
- Launching "BSI Entrepreneurship 2022 (ISDP)" program
Environment
Planting trees in disaster-prone areas (Banten, West Java, &
West Kalimantan) with a total of 1000 trees
Charity
Provision of socio-business donations
Distribution and deployment TJSL. The distribution and
deployment of TJSL in 2021 were planned through BAZNAS and
LAZNAS BSI MASLAHAT using the following funding sources:
- Zakat Fund: 2.5% of the 2021 profit (EBT) – RKAT BAZNAS
- Social Fund / TBDSP: + IDR 32 Billion – OJK RAKB
2023 A. Development of Products and/or Services satisfying Sustainable A. Development of Products and/or Services satisfying Sustainable
Business Activities (KKUB) Criteria Business Activities (KKUB) Criteria
- MSMEs Financing - OS of MSMEs in December 2023 minimally IDR 50.15 trillion
- Green Financing (in the wholesale segment) - OS of Non-MSME Green Portfolio in December 22 minimally
IDR 10.7 trillion
- Sustainable Financing Ratio to Total Financing as of 23%
B. Bank’s Internal Capacity Development: B. Bank’s Internal Capacity Development:
- Training on Sustainable Finance Awareness - Minimally 70% of employees received training on Sustainable
- Training for employees and partners (developers/customers) Finance Awareness
on Environmental Risk Mitigation - Minimally 20% of business unit & partner employees
(developers/customers) participated in Environmental Risk
Mitigation training
C. Governance Improvement C. Governance Improvement
Improving debtor information system that was pro- Sustainable - Preparation of Internal Provisions in anticipation of POJK
Finance issuance on the 2023 Indonesian Green Taxonomy
- Organizing FGD/workshops related to sectoral policies
based on mapping high environmental and social risks at the
portfolio level completely (reference: SUSBA Sector)
- Submitting a request for Sustainable Banking Assessment
(SUSBA) for 8 (eight) banks in each country.
- Submission of sustainable financial performance in quarterly
public expose
PT Bank Syariah Indonesia Tbk
16 2024 Sustainability Report
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Year Priority Activity Target Achievement Indicator
Supporting Activities Supporting Activities
A. Green Campaign A. Green Campaign
Creating an “Eco Life Style” in the office environment - Installation of solar panels in 1 Network office (Mataram Branch
Office), having been conducted since 2022.
- Addition of RVM machines minimally 27 points throughout
Indonesia
- Submission of the "tree planting for BSI housing customers and
employees" program initaiatives, which the total was 5,000 trees
- Submission of the green activity menu initiatives in BSI Mobile
- Implementation of E-Doc advancement at the head office &
Outlets
B. Social and Environmental Responsibility B. Social and Environmental Responsibility
Menjalankan program BSI Integrated Social Action dengan Socio-economic
pendekatan untuk pengembangan diaspek socio-economic, - Addition of BSI Villages at least 5 (five) sites
spiritual, people dan environment
SpiritSpiritual
Maintenance and Optimization of BSI Mosques Qurban Animals
Distribution on Eid Adha of 1443 H
People
Implementation of the "BSI Scholarship" program advancement
(1,000 participants)
Environment
Procurement of 1 Electric Vehicle Charging at BSI Mosque
Charity
Provision of Socio Business donations as of IDR 6 billion
2024 A. Development of Products and/or Services satisfying Sustainable A. Development of Products and/or Services satisfying Sustainable
Business Activities (KKUB) Criteria Business Activities (KKUB) Criteria
- MSMEs Financing - MSME financing in December 2024, minimally reaching IDR
- Green Financing (in the wholesale segment) 54.19 trillion
- Funding with Sustainability Sukuk - Green Financing (in the wholesale segment), minimally
reaching IDR 13 trillion in December 2024
- Sustainable financing ratio to total financing as of 24%
- Sustainability Sukuk Issuance
B. Bank’s Internal Capacity Development: B. Bank’s Internal Capacity Development:
- Training on Sustainable Finance Awareness - Minimally 80% of employees received training on Sustainable
- Training for employees and partners (developers/customers) Finance Awareness
on Environmental Risk Mitigation - Minimally 30% of business unit & partner (developer/
customer) employees participated in Environmental Risk
Mitigation training
C. Governance Improvement C. Governance Improvement
Governance Review related to Sustainable Finance TEstablishment of Governance Review related to Sustainable
Finance
- PTO TBDSP Updating
- Carbon tracking
- ESG Rating
Supporting Activities Supporting Activities
A. Green Campaign A. Green Campaign
Creating an “Eco Life Style” in the office environment Establishment of 3 (three) sub-programs of “Eco Life Style”
- Electric Vehicle
- Charging station procurement
- Green Building
- Tree planting
B. Social and Environmental Responsibility B. Social and Environmental Responsibility
Performing BSI Integrated Social Action program with an - Socio-economic: Optimization of BSI Village and addition to
approach to development in socio-economic, spiritual, people, minimally 3 (three) BSI Villages
and environmental aspects. - Spiritual: Maintenance and development of 1 mosque, and
procurement of mobile prayer room
- People: BSI Scholarship advancement
- Environment: Optimization of charity and environment
programs
2025 A. Development of Products and/or Services satisfying Sustainable A. Development of Products and/or Services satisfying Sustainable
Business Activities (KKUB) Criteria Business Activities (KKUB) Criteria
- MSMEs Financing - MSME financing grew according to the 2025 RBB target
- Green Financing (in the wholesale segment) - Green Financing (in the wholesale segment) grew according
- Subordinated Sukuk Issuance to RBB target
- Sustainable financing ratio - Subordinated sukuk issuance as of IDR 5-7.5 trillion for Tier 2
capital
- Sustainable financing ratio >25%
B. Bank’s Internal Capacity Development: B. Bank’s Internal Capacity Development:
- Training on Sustainable Finance Awareness - Minimally 90% of employees received training on Sustainable
- Training for employees and partners (developers/customers) Finance Awareness
on Environmental Risk Mitigation - Minimally 50% of business unit & partner (developer/
customer) employees participated in Environmental Risk
Mitigation training
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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SUSTAINABILITY
STRATEGY
Year Priority Activity Target Achievement Indicator
C. Governance Improvement C. Governance Improvement
Governance Review related to Sustainable Finance Governance Review related to Sustainable Finance
- Participating in Sri Kehati Index
Supporting Activities Supporting Activities
A. Green Campaign A. Green Campaign
Creating an “Eco Life Style” in the office environment Establishment of 3 (three) sub-programs of “Eco Life Style”
- Electric Vehicle
- Charging station procurement
- Green Building
- 10.000 trees planting
B. Social and Environmental Responsibility B. Social and Environmental Responsibility
Performing BSI Integrated Social Action program with an - Socio-economic: Optimization of BSI Villages and addition to
approach to development in socio-economic, spiritual, people, minimally 3 (three) BSI Villages
and environmental aspects. - Spiritual: Maintenance and development of 1 (one) mosque,
procur ement of mobile prayer room
- People: BSI Scholarship advancement
- Environment: Optimization of charity and environmental
programs
In 2024 was the fourth year of the long-term plan with priority activity targets, including product and/or service development that
satisfied the Sustainable Business Activities (KKUB) criteria with an emphasis on MSMEs financing, green financing (in the wholesale
segment), Funding with Sustainability Sukuk; Bank's internal capacity development with an emphasis on training on sustainable finance
awareness, training for employees and partners (developers/customers) on environmental risk mitigation; governance improvement
with an emphasis on conducting governance reviews related to sustainable finance. Additionally, BSI also set priority activity targets for
supporting activities, including a green campaign that emphasized on creating "Eco Life Style" in the office environment; and social and
environmental responsibility that focused on BSI performance in BSI Integrated Social Action program with an approach to development
in the socio-economic, spiritual, people, and environmental aspects.
The achievement of sustainability targets as stated in the following RAKB is as follows.
September 2024
No Description of Activity
Nominal
Total
(in IDR million)
I Number of products that meet the criteria for Sustainable Business Activities (KKUB)
a. Fundraising for the Issuance of Sukuk Mudharabah Based on Sustainable 1 Product 3.000.000
Sustainability I Bank Syariah Indonesia (BSI) Phase I in 2024
b. Distribution of Funds/Financing
- MSMEs - 49.109.387
- Green Portfolio (Non MSMEs) - 13.434.928
Total Productive Assets of Sustainable Business Activities
a. Total Financing of Sustainable Business Activities 62.544.315
b. Total Financing of Non-Sustainable Business Activities 204.522.694
Total Financing 267.067.009
Percentage of total financing of sustainable business activities to total bank financing (%) 23,42%
Amount and quality of financing based on sustainable business activity Nominal NPF
categories (In IDR Millions) (%)
a. Renewable energy 701.541 0,00
b. Energy efficiency - -
c Pollution prevention and control - -
d. Management of Natural Resources and Sustainable Land Use 6.665.872 0,00
e. Conservation of Terrestrial and Aquatic Biodiversity - -
f Environmentally Friendly Transportation 38.525 0,00
g. Sustainable Water and Wastewater Management 77.432 0,00
PT Bank Syariah Indonesia Tbk
18 2024 Sustainability Report
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Amount and quality of financing based on sustainable business activity Nominal NPF
categories (In IDR Millions) (%)
h. Climate Change Adaptation - -
i. Products that can reduce resource usage and produce less pollution (Eco-Efficient) 5.551.905 0,00
j. Environmentally Conscious Buildings that Meet Nationally, Regionally, or Internationally 136.716 0,00
Recognized Standards or Certifications
k. Business Activities and/or Other Activities from Other Environmentally Conscious Business 262.936 0,00
Activities
l. MSME activities 49.109.387 2,87
No Description of Activity Achievement
II Banks’ Internal Capacity Bank’s internal capacity development had been implemented, consisting of:
Development - 85% of employees received Sustainable Finance Awareness training
- 62% of business unit employees have participated in environmental risk mitigation
III Governance Improvement Implementation of governance improvements consisted of:
- Updating Operational Technical Instructions (PTO) for Non-Eligible Funds Recognized as Income
(TBDSP)
- Development of Digital Carbon tracking to obtain carbon emission baseline
- ESG Risk Rating from Sustainalytic with a score of 27.3 (medium risk)
- ESG Group Formation
IV Green Activity/Eco Lifestyle Supporting activities for the green campaign had been implemented, consisting of:
- 37 electric vehicle, consisting of 35 motorcycles and 2 (two) cars
- Procurement of 2 (two) charging station units (Aceh’s landmark and Wisma Mandiri)
- Green Building of Gold Certification at Aceh’s Landmark
V Corporate Social Responsibility TJSL program had been implemented, consisting of:
(CSR)/Social and Environmental - Addition of 3 (three) BSI Villages (Aceh Besar, Bener Meriah and Mojokerto)
Responsibility (TJSL) Distribution - BSI Mosque development at Aceh’s Landmark
- Maintenance of 3 (three) BSI Mosques (Bromo, Cipali and Cipularang)
- Addition to 3 (three) Mobile Prayer Rooms
- Distribution of BSI Scholarships with an additional 2,300 beneficiaries
- Distribution of charity as of IDR 29.7 billion
Strategy in Risk and Opportunities Management Related to Sustainability
[IFRS S1-STRATEGY, IFRS S2-STRATEGY, IFRS S1-METRIC AND TARGET, IFRS S2-METRIC AND TARGET,
IFRS S1-RISK MANAGEMENT, IFRS S2-RISK MANAGEMENT, GRI 201-2]
Developing its strategy, BSI also considered sustainability risks and opportunities, including risks and opportunities related to climate
change. The climate risk management process is managed in an integrated manner into the Bank's risk management system. This process
begins with the identification of climate risks and opportunities; measuring climate risk by establishing several metrics related to physical
risk and transition risk; then assessing the impact of climate risk on the Bank's finances; then evaluating the impact of climate risk and
developing strategic steps needed to manage the impact of climate risk. The risks and opportunities related to sustainability, including
risks and opportunities related to climate change and their impacts on business models and value chains, strategies, and financial
conditions in 2024 are presented as follows.
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SUSTAINABILITY
STRATEGY
Type of Risks Its Impact Financial Implications Potential Risk Management
Economy
Credit Risk Credit risk could have an impact Decreasing Bank’s income BSI managed credit risk through:
Risks due to failure by on increasing the ratio of non- • The direction of financing expansion
customers or other parties to performing loans (NPL) refers to the Portfolio Guideline
fulfill obligations to the Bank • Determination of acquisition methods
in accordance with agreed and measurement of customer risk
agreements. through the originating system, Risk
Acceptance Criteria, retail financing
Investment Risk scoring and financing risk rating for SME
Risks due to provided financing of more than IDR 1.5 billion and
financing and investment. wholesale financing.
• Early warning system using watchlist
tools that can provide early indications/
detection of customer conditions
• The Bank developed Rescue tools as a tool
to assist in monitoring efforts made by the
Bank against problematic financing that
still has business prospects, performance,
ability to pay and good faith, with the aim
of minimizing the possibility of losses for
the Bank and rescuing the financing that
has been provided.
• Implementation of stress tests on
extreme but plausible conditions both
periodically and incidentally which aim
to anticipate the worst conditions if there
are changes in external conditions such
as macroeconomics that can affect the
Bank's financing performance.
• Determination of the financing period by
considering the type of financing, yield,
liquidity and potential risk.
• Review/Evaluation of the adequacy of
risk limits. Establishment of an integrated
internal control system in the financing
system and procedures.
Market Risk There ws movement of market • Losses on Investments and BSI managed Interest Rate Benchmark Risk
Risks due to changes in variables in the Bank's portfolio. Financial Assets by:
market prices, including the • Losses from Currency a. Identification of risks in bank products
risk of changes in the value of Fluctuations and activities through risk analysis and
tradable or leaseable assets. providing recommendations to business
Market risk consisted of units and management.
two types of risk: exchange b. Risk measurement using the Standard
rate risk and interest rate method and internal methods, such as
benchmark risk. Value at Risk (VaR).
c. Risk exposure monitoring was performed
daily, weekly and monthly.
d. Risk control was conducted by setting
trading limits for securities.
BSI managed Exchange Rate Risk by:
a. Identification of risks in bank products
and activities.
b. Risk measurement using the Value at Risk
(VaR) tool.
c. Risk exposure monitoring was performed
daily, weekly and monthly.
d. Risk control was conducted through
setting limits and squaring foreign
exchange positions.
PT Bank Syariah Indonesia Tbk
20 2024 Sustainability Report
Page 23
Type of Risks Its Impact Financial Implications Potential Risk Management
Liquidity Risk Non-satisfaction Bank financial Financing Cost Increasing BSI managed its liquidity by:
Risks due to the Bank's obligation a. Identifying liquidity risks in bank
inability to meet its due products and activities
obligations. b. Placing funds in high-quality liquid assets
as liquidity reserves
c. Measuring liquidity ratios, cash flow
projections, liquidity gaps, Liquidity
Coverage Ratio (LCR), and Net Stable
Funding Ratio (NSFR)
d. Maintaining access to the money market
between Islamic banks
e. Conducting liquidity risk stress tests
periodically.
f. Determining liquidity risk limits
according to internal conditions and
applicable regulatory provisions.
g. Monitoring liquidity ratios regularly
h. Determining Early Warning Indicators
and Emergency Funding Plans or
Liquidity Contingency Plans (LCP),
including through the use of money
market instruments, sales of securities,
increasing the return on funds ratio and
using loan facilities from Bank Indonesia.
i. Monitoring the movement of external
indicators including USD/IDR exchange
rates, yields, government securities,
market return rates, gold prices and the
latest market information.
Operations Risk Increasing risk exposure due to Decreasing Bank’s income • Preparing product manuals, policies,
Loss risks due to inadequate human error factors, inadequate procedures and operational technical
internal processes, internal internal procedures, system instructions as a guide in carrying out
process failures, human failures and external events. the Bank's operational activities and
error, system failures, and/ disseminate them adequately.
or external events/incidents • Establishing a Senior Operational Risk
that affected the Bank's Head ("SORH"), who coordinated with
operations. DCOR and RBC functions in terms of
managing operational risks in the Head
Office and network units.
• Preparing tools used in the
implementation of operational risk
management, including Risk & Control
Self Assessment, Key Risk Indicator, Loss
Event Database, Operational Risk Profile
Report, and Control Testing.
• Conducting operational risk studies &
analysis on proposed new products and/
or activities to be launched by the Bank.
• Implementing Business Continuity
Management ("BCM") to ensure
the Bank's operational continuity
continuously even though disruptions
(disasters) occur to protect the interests
of stakeholders.
• Applying good and adequate IT
governance, including through the
establishment of an IT Steering
Committee, implementation of the
System Development Life Cycle
mechanism, implementation of IT security
standards and access management,
implementation of IT device standards,
and implementation of the Disaster
Recovery Plan.
Return Risk The uncertainty associated with • Profitability Reduction Conducting review on funding return
Return risk was the risk the difference between the • Assets Value Declining
that was due to market expected and actual returns of an
fluctuations, economic investment.
changes, or other factors that
could affect the profit or loss
from the made investment.
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SUSTAINABILITY
STRATEGY
Type of Risks Its Impact Financial Implications Potential Risk Management
Environment
Physical Risk Physical risks had the potential to Physical risks and transition risks 1. Adjustment of risk management
Risks due to the direct have a significant impact on had the potential for significant framework that considers LST/ESG
impacts of severe natural banking risks, including: financial and operational aspects
disasters (acute physical a. Credit Risk implications for the Bank, 2. Establishing a financing portfolio
risks) and risks that were Floods and land fire result in: including: management strategy by considering LST
gradually affected by long- 1) Physical damage to a. Credit Risk aspects through portfolio guidelines.
term climate change, for customer collateral/ 1) Increased Probability of 3. Gradually reducing the financing
example rising temperatures, property resulting in a Default (PD) and Loss distribution limit to customers with
sea levels (chronic physical decrease in collateral/ Given Default (LGD), business sectors that produce high
risks), and changes in rainfall property prices which has which had implications for carbon emissions.
patterns. an impact on increasing increasing CKPN costs. 4. Formulating policies that supported
Loss Given Default (LGD). 2) Decreasing in profit and financing distribution towards green
2) Decreasing in land capital adequacy ratio financing.
productivity, especially (CAR). 5. Climate risk measurement and analysis
in the agriculture & b. Market Risk through the Climate Risk Stress Test
plantation sectors Capital Charge and ATMR (CRST).
resulting in a decrease in market risk had the potential 6. Investing in government securities and
customer payment ability. to increase in line with the corporate securities in environmentally
b. Liquidity Risk projected increase in the friendly sectors.
Wildfires or floods have the Probability of Default of 7. Increasing funding through raising
potential to cause unexpected securities due to Climate Risk. third-party funds with a low run-off rate
withdrawals of funds, resulting c. Liquidity Risk according to the LCR component and
in larger outflows than Tightening of liquidity issuing sustainable sukuk.
expected. reflected in the decline in the 8. Investing in new sustainable technology
c. Operations Risk Liquidity Coverage Ratio (LCR) or infrastructure.
Floods and fires have the due to unexpected withdrawals 9. Improving employee competency related
potential to damage bank of funds in quite large amounts. to ESG and climate risk.
assets such as branch offices, d. Operations Risk
ATMs, data centers or disrupt 1) Damage to assets and
overall bank operations. This decrease in the value of
would increase the potential Bank property.
for losses due to decreased Additional operational
revenue generated by natural costs arising from
disasters. employee training needs
regarding climate risk and/
Transition Risk Transition risk also had a significant or ESG, green building
Risks due to changes in impact on banking risk, including: development costs/
the direction of government a. Credit Risk investments related to
policy, technological 1) Changes in strict regulatory renewable technology,
advances, and social dynamics policies by governments/ expert costs related
as the world's economic goals authorities, such as carbon to climate risk/ESG
shift towards a low-carbon emission regulations, carbon management, and other
economy. taxes, and technological costs.
transitions could affect
customer financial
performance and customer
payment capabilities to
banks, especially customers
with businesses that were
sensitive to extreme climate
events or changes in climate
policy.
2) Changes in consumer
preferences that prioritized
ESG aspects had an impact
on decreasing customer
income and ultimately
increasing the risk of default
for customers, who could
not adjust their business
plans to transition policies
and technological changes
towards green.
PT Bank Syariah Indonesia Tbk
22 2024 Sustainability Report
Page 25
Type of Risks Its Impact Financial Implications Potential Risk Management
b. Market Risk
1) Increasing in the exchange
rate caused by changes
in climate policy, which
affected the Bank's Net
Foreign Exchange Position
(PDN).
2) Changes in customer
behavior that shifted to
environmentally friendly
and sustainable products
had the potential to result
in a decrease in demand for
non-sustainable securities,
which resulted in a decrease
in the value of securities.
3) Improvement in interest
rates or changes in
other macroeconomic
assumptions based on the
NGFS scenario results in
an increase in the yield of
government and corporate
securities, and lowered the
market price of securities
when mark-to-market were
performed.
c. Liquidity Risk
Transition risk had an impact
on the decline in the valuation
of high-quality liquid assets
(HQLA), cash outflow, and cash
inflow of the Bank. The decline
was caused by factors, such as
the decline in the valuation of
securities, the increase in the
run off rate, and the inflow rate.
e. Operations Risk
Transition risk had an impact
on the potential additional
costs that had to be incurred
by the Bank to perform:
1) Investment in new
sustainable technology or
infrastructure.
2) Employee training related to
climate risk and/or ESG.
3) Recruitment of new
employees to manage
climate risk would be
recruited by the bank.
4) Implementation of
sustainable financing or
funding.
Other initiatives were
cooperation services with
third parties in climate risk
management.
Social
Reputation Risk 1. Declining Customer Trust Decreasing Bank's income Settlement of customer complaints through
Risks due to the potential 2. Loss of Market Share Complaint Handling Management and
loss that could occur as the 3. Challenges in Developing New measurement of reputation risk through
image or reputation of the Products Publicity Effectiveness Level (PEL) as well as
company was disturbed monitoring of news coverage in the media
in the views of the public,
customers, investors, or other
related parties. This could
occur due to various factors,
both those directly related to
the company's operations or
external issues that affected
people's perceptions.
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SUSTAINABILITY
STRATEGY
Type of Risks Its Impact Financial Implications Potential Risk Management
Governance
Strategic Risk Poor strategic decisions could • Increasing operational costs Evaluating performance and strategy
Risks due to potential losses disrupt relationships with various • Profitability Declining effectiveness through periodic and tiered
arising from inappropriate stakeholders, including suppliers, performance reviews.
strategic decisions or failure business partners, or investors. It
to anticipate changes in could lead to long-term losses in
the market and business terms of cooperation and business
environment. These risks opportunities.
were directly related to
the company's long-term
direction and could come
from internal or external
factors that affected the
company's position and
competitiveness.
Compliance Risk Declining reputation and investor • Increasing cost of legal case In managing compliance risk, the Bank took
Risks due to the Bank's confidence as well as business settlement the following actions, as follows:
failure to comply with and/ opportunities • Loss of Income or Business • Improving GCG and code of ethics
or implement applicable laws Opportunities comprehension.
and regulations and Sharia • Loss of Reputation and • Affirming GCG implementation and
principles. Investor Trust ensuring that financing debtors met
financing needs.
• Preparing and delivering GCG to the
Financial Services Authority.
• Improving the implementation of Know
Your Customer (“KYC”), Anti-Money
Laundering (“APU”), and Prevention of
Terrorist Financing (“PPT”).
• Increasing the implementation of
compliance certification.
• Ensuring the Bank's compliance with the
principles of sharia through cooperation
with DPS.
• Periodic review and analysis of
compliance of Bank products/activities
with sharia principles
Legal Risk Declining reputation and investor • Loss of Income or Business In managing legal risk, the Bank took the
Risks due to lawsuits and/or confidence as well as business Opportunities following actions, as follows:
weaknesses in legal aspects. opportunities • Loss of Reputation and • Reviewing policies and standard
Investor Trust operating procedures related to legal risk
• Increasing case cost management in accordance to applicable
regulations.
• Developing a firm legal organization.
• Standardizing contracts and cooperation
agreements in accordance with
applicable regulations.
• Determining case reserve policies.
• Management and monitoring of legal
risk exposure, both criminal and non-
criminal cases. Legal risk control was
conducted by forming a loss reserve
to anticipate potential losses due to
lawsuits. If necessary, the Bank used the
services of external lawyers to assist in
handling legal cases that contain claims
for compensation.
Table of Sustainability Opportunities and Financial Impact Potential
Type Climate Change Opportunity Financial Impact Potential
Economy
Financing Financing improvement Increasing Fund Management income as Mudharib
Environment
Resource utilization Energy and water usage reduction through BSI's
Reducing BSI’s operational costs
efficiency green campaign
Using 37 electric vehicles to support its • Lowering the cost of electricity usage
Energy sources
operational activities • Reducing the future increasing impact in fossil fuel prices.
Product and Service Sustainable financial product development Increasing income
Access to new markets through the issuance of
Market Enhancing diversification to finance asset
Sustainability Sukuk
Resilience Solar panels utilization to generate electricity Improving market valuation via resilience plan
PT Bank Syariah Indonesia Tbk
24 2024 Sustainability Report
Page 27
Type Climate Change Opportunity Financial Impact Potential
Social
Employee productivity improvement due to low
Employee Turnover Increasing income
turnover
Customer Customer loyalty increasing and new customer
Increasing income
Satisfaction addition potential
The strategies, having been developed by BSI in both ESG Roadmap and RAKB, were based on the foregoing identification of sustainability
risks and opportunities. In 2024, BSI formed an ESG Working Group under Risk Management Committee (RMC). The ESG Working
Group was assigned to assist RMC in supporting the committee in formulating proposals to be recommendations that were decided by
the committee in the RMC meeting. Since the RAKB was prepared, BSI had adjusted its business model by increasing MSME financing
and focusing on increasing sustainable financing and issuing Sustainability Sukuk. In addition, BSI also made adjustments by increasing
the Bank's internal capacity development.
Policy
Commitment [GRI 2-23, GRI 2-24, FS9]
In conducting its business activities, Bank Syariah Indonesia 8. Financial Services Authority Regulation
(BSI) remains committed to complying with various laws and Number 61/POJK.07/2020 concerning Alternative Dispute
regulations related to its business processes, both at the Resolution Institutions in the Financial Services Sector
international and national levels. Various national laws and 9. Financial Services Authority Regulation
regulations serve as the foundation for BSI's business activities, Number 65/POJK.03/2016 concerning the Implementation
including: of Risk Management for Sharia Commercial Banks and
1. Law of the Republic of Indonesia Number 8 of 1999 Sharia Business Units.
concerning Consumer Protection, including all its 10. Regulation of the Member of the Board of Governors
amendments. Number 20 of 2023 concerning the Procedures for the
2. Law of the Republic of Indonesia Number 21 dated Implementation of Consumer Protection by Bank Indonesia.
July 16, 2008, concerning Islamic Banking, including all its 11. Financial Services Authority Regulation
amendments. Number 31/POJK.07/2020 concerning the Provision of
3. Law of the Republic of Indonesia Number 4 of 2023 Consumer and Public Services in the Financial Services
concerning the Development and Strengthening of the Sector by the Financial Services Authority, as amended by
Financial Sector Financial Services Authority Regulation No. 22 of 2023
4. Presidential Regulation Number 111 of 2022 concerning the concerning Consumer and Public Protection in the Financial
Implementation of Sustainable Development Goals Services Sector
5. Financial Services Authority Regulation Number 2 of 2024 12. Financial Services Authority Regulation Number 8 of
concerning the Implementation of Sharia Governance for 2023 concerning the Implementation of the Anti-Money
Sharia Commercial Banks and Sharia Business Units Laundering Program, the Prevention of Terrorism Financing,
6. Financial Services Authority Regulation and the Prevention of the Financing of the Proliferation
Number. 51/POJK.03/2017 concerning the Implementation of Weapons of Mass Destruction in the Financial Services
of Sustainable Finance for Financial Service Institutions, Sector
Issuers, and Public Companies 13. Bank Indonesia Regulation Number 3 of 2023 concerning
7. Financial Services Authority Regulation Consumer Protection by Bank Indonesia
Number 18/POJK.07/2018 concerning Consumer Complaint 14. Financial Services Authority Circular Letter
Services in the Financial Services Sector, as partially Number30/SEOJK.07/2017 concerning the Implementation
amended by Financial Services Authority Regulation No. 22 of Education to Improve Financial Literacy for Consumers
of 2023 concerning Consumer and Public Protection in the and/or the Public.
Financial Services Sector. 15. Financial Services Authority Circular Letter
Number 7/SEOJK.07/2015 concerning Guidelines for the
Assessment of Alternative Dispute Resolution Institutions in
the Financial Services Sector.
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SUSTAINABILITY
STRATEGY
16. Financial Services Authority Circular Letter The Company also refers to international regulations including
Number 13/SEOJK.07/2014 concerning Standard the United Nations (UN) Guiding Principles on Business and
Agreements, including all its amendments. Human Rights, the United Nations Framework Convention
17. Financial Services Authority Circular Letter on Climate Change (UNFCCC), the International Labour
Number 17/SEOJK.07/2018 concerning Guidelines for the Organization (ILO) Declaration on Fundamental Principles and
Implementation of Consumer Complaint Services in the Rights at Work which have also been ratified in national laws and
Financial Services Sector. regulations and Law Number 16 of 2016 concerning Ratification
18. Financial Services Authority Circular Letter of the Paris Agreement to The United Nations Framework
Number 3/SEOJK.03/2021 concerning Reporting and Convention on Climate Change.
Request for Debtor Information through the Financial
Information Service System In addition to complying with international and national
19. Bye-Laws dated October 30, 2009, concerning Customer regulations, BSI also conducts its business activities under
Deposit Blocking, including all its amendments. international standards, as evidenced by its attainment of various
ISO certifications, including:
Valid Period
Certification
From To
ISO/IEC 27001:2022 Information Security Management Systems March 24, 2024 March 23, 2027
ISO 22301:2019 Business Continuity Management Systems June 5, 2023 June 4, 2026
ISO 9001:2015 Quality Management Systems February 4, 2023 February 3, 2027
ISO 37001:2016 Anti-Bribery Management Systems (ABMS) December 17, 2021 December 16, 2024
ISO 37301:2021 Compliance Management Systems December 22, 2022 December 21, 2025
As a demonstration of its commitment to complying with various laws and regulations, BSI has established a range of internal policies
that align with applicable legal provisions. This ensures that BSI's business activities do not have negative impacts on society and that
appropriate resolutions are provided if any adverse effects arise. These policies are reinforced by due diligence and the precautionary
principle. The implementation of the precautionary principle is also reflected in BSI's Risk Management Policy, which states that the
Bank continuously exercises control and supervision functions in every transaction and operational activity.
Below is BSI’s Internal Policies and Due Diligence Processes.
Policy Due Diligence Responsible Party Last Issued
Governance Policy ISO 37301:2021 on Certified Compliance 1. Policy & Procedure Group February 01, 2021
Management System in the scope of 2. Compliance & Anti Money
Anti-Money Laundering & Countering Laundering (AML) – Countering –
Financing of Terrorism Countering Financing of Terorism
(CFT) Group (CAC)
Risk Management Policy Bank Soundness Level Report and Risk Enterprise Risk Management Group December 31, 2024
Profile
Internal Control System Policy Audit implementation Enterprise Risk Management Group February 01, 2021
(KSPI)
Anti-Fraud Policy Anti-Fraud Report submitted to the International & Financial Institution February 01, 2021
Financial Services Authority (OJK) every Group
semester, ISO 37001:2016 on Anti-
Bribery Management System (ABMS)
Funds and Services Policy Customer Satisfaction Survey 1. Retail Deposit Solution Group, November 08, 2024
2. Wealth Management Group,
3. Institutional Banking Group,
4. Transaction Banking Wholesale
Group,
5. Executive Business Officer,
6. Corporate Transformation Office
Information Technology Policy ISO/IEC 27001:2022 on Information IT Strategic Planning Group July 03, 2023
Security Management System
PT Bank Syariah Indonesia Tbk
26 2024 Sustainability Report
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Policy Due Diligence Responsible Party Last Issued
Treasury Policy Regular Evaluation 1. Treasury & Global Market Group, April 05, 2024
2. International & Financial
Institution Group
Legal Policy, Compliance, Anti- ISO 37001:2016 about Anti-Bribery 1. Compliance Group, February 20, 2024
Money Laundering, Countering the Management System (ABMS) 2. Legal Group,
Financing of Terrorism 3. Anti Money Laundering –
and Countering the Financing of Countering Financing of Terrorism
Proliferation of Weapons of Mass (AML - CFT) Group
Destruction
(APU, PPT and PPPSPM)
Financing Policy Regular Evaluation 1. Consumer Business 1 Group Januari 10, 2024
2. Consumer Business 2 Group
3. Card Business Group
4. Gold & Pawning Business Group
5. Small Medium Enterprise (SME)
Business Group
6. Micro Business Group
7. Transaction Banking Wholesale
8. Corporate Business 1 Group
9. Corporate Business 2 Group
10. Corporate Business 3 Group
11. Corporate Finance & Solution
Group
12. Commercial Business 1 Group
13. Commercial Business 2 Group
Policy on Regular Evaluation Corporate Transformation Office February 09, 2022
Equity Participation and
Management of Subsidiary
Companies
Human Capital Policy Improvement survei Human Capital Policy Human Capital Strategy & Policy February 01, 2021
Group
Accountancy Policy Audit Implementation Corporate Finance & Accounting February 01, 2021
Group
Internal Audit Policy Internal Audit Implementation Wholesale & Corporate Center Audit January 24, 2023
Group
Operational Policy which includes Regular Evaluation 1. Procurement & Fixed Asset September 20, 2023
regulations regarding: Group
a. Principle of Prudence 2. Customer Care Group
b. Procurement and 3. Strategic Planning & Performance
management of assets Management Group
c. Services and Cooperation with 4. Corporate Secretary Group
third parties 5. Data Protection Group
d. Budget Management 6. Compliance Group
e. Secretarial Governance
f. Protection of Personal Data
g. Fulfillment of Sharia Principles
Specifically, regarding the human rights enforcement, BSI has established an Operational Technical Guide (PTO) for implementing the
Guidelines on Mutual Respect Among Employees in the Workplace (RWP). This policy serves as a guideline for all BSI personnel in
creating a work environment free from discrimination, violence, and harassment. It also promotes an inclusive workplace that values
diversity, equality, and respect for employees with special needs while upholding human rights to enhance performance, growth, and the
Bank’s sustainability. As a result of BSI’s commitment to human rights enforcement, throughout 2024, no human rights violations were
recorded in any of BSI’s operational activities.
All policies have been signed by the Board of Directors and implemented under their respective scopes. Certain policies, such as the
Risk Management Policy, Anti-Fraud Policy, and Customer Fund Rights Policy, have been communicated to all stakeholders through the
Bank’s official website: www.bankbsi.co.id. Meanwhile, other policies not published on the official website are disseminated through the
New Policy System (NPS), accessible within BSI’s internal network. This is because these policies are intended solely for internal use.
For policies applicable to business partners that are not uploaded to the website, dissemination is carried out through meetings with
business partners and communicated via contractual documents.
These policies are then incorporated into Standard Operating Procedures and Operational Technical Guidelines (PTOs), which serve as
work guidelines for all BSI personnel. To optimize the implementation of these policies, BSI has conducted various training programs to
ensure that employees fully understand and effectively apply them in their work.
PT Bank Syariah Indonesia Tbk
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SUSTAINABILITY
STRATEGY
Process for
Mitigating Negative Impacts [GRI 2-25 ]
A potential negative impact that may arise from BSI's business This Privacy Policy represents BSI’s commitment to protecting
activities is errors or negligence in processing customers' all customer data, including personal data, whether individually
personal data. To address this, BSI has established the Privacy identifiable or identifiable when combined with other
Policy of PT Bank Syariah Indonesia Tbk, which regulates the information, both directly and indirectly, through electronic
provisions regarding the collection, processing, analysis, storage, and/or non-electronic systems. The policy also outlines
correction, and updating of customer data. It also covers display, customers' rights, including the right to claim material or non-
disclosure, transfer, distribution, deletion, and destruction material compensation, if a violation occurs due to errors or
of customer data, including personal data, ensuring that all negligence by BSI in processing Personal Data.
processes comply with applicable regulations and safeguard
customer privacy.
PT Bank Syariah Indonesia Tbk
28 2024 Sustainability Report
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The mechanism for mitigating negative impacts is carried out
through BSI's complaint channels, including BSI Call 14040,
mobile banking, E-mail contactus@bankbsi.co.id, and Customer
Service at the nearest BSI branch. BSI categorizes complaints
into several types, including external crimes, services, products,
processes/transactions, and facilities. In 2024, a total of 99.97%
of complaints were successfully resolved. The complaint
resolution process follows a ticketing system, where each
complaint is assigned a unique ticket number to track and
monitor its resolution.
PT Bank Syariah Indonesia Tbk
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SUSTAINABILITY
PERFORMANCE
SUMMARY [OJK B]
PT Bank Syariah Indonesia Tbk
30 2024 Sustainability Report
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03
PT Bank Syariah Indonesia Tbk
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SUSTAINABILITY PERFORMANCE
SUMMARY
Economic
Performance [OJK B]
Economic Performance [OJK B.1] 2024
Growth 2024 2023 2022
YoY
Total Financing In Billion IDR 15.88% 278,481 240,316 207,705
Retail Banking Financing In Billion IDR 16.86% 49,381 42,258 37,632
Wholesale Banking Financing In Billion IDR 14.38% 77,218 67,511 57,197
Consumer, Gold Business & Card In Billion IDR 16.34% 151,883 130,547 112,875
Third-Party Funds In Billion IDR 11.46% 327,454 293,776 261,491
Fund Management Revenue as Mudharib In Billion IDR 13.69% 25,298 22,250 19,620
Other Business Income In Billion IDR 32.16% 5,556 4,204 3,701
Net Profit In Billion IDR 22.83% 7,006 5,704 4,260
Total CSR Beneficiaries Individual 363.94% 1,544,913 333,000 145,962
Lembaga 121.30% 2,255 1,019 1,594
CSR Program In Billion IDR 19.78% 305.57 255.10 187.57
Distribution of Corporate and Employee
Zakat to BAZNAS RI
In Billion IDR 20.53% 268.6 223 173
Financing Based on Sustainable Business
Activity Criteria (KKUB)*
Green Financing Portofolio In Billion IDR 15.11% 14,084 12,235 9,327
Social Financing Portofolio In Billion IDR 15.28% 52,415 45,469 41,909
In Suppliers/
Total Domestic Suppliers Vendors 41.08% 413 701 310
% 0.39% 99.04 99.43 98.73
Note:
* Financing under the Sustainable Business Activity Criteria (KKUB) refers to the
Bank’s Environmentally Friendly Products.
Sustainability Sukuk
Socially-Oriented Business Activities 2024
In IDR
1,787,234,209,784 Total
In IDR
Environmentally-Oriented Business 3,000,000,000,000
2024
Activities
In IDR
1,212,765,790,216
PT Bank Syariah Indonesia Tbk
32 2024 Sustainability Report
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Financing Based on Sustainable Business Activity
Criteria (KKUB)
Green Financing (KUBL)
Renewable Energy Sustainable Management of Environmentally Friendly Sustainable Water and
Living Natural Resources and Transportation Wastewater Management
Land Use
(43%) 43% 574% (3%)
2024 609 2024 6.865 2024 317 2024 91
In Billion IDR In Billion IDR In Billion IDR In Billion IDR
Products That Reduce Environmentally Friendly Business Activities and/or
Resource Use and Generate Buildings that Meet National, Other Activities from Other
Less Pollution (Eco-Efficient Regional, or Internationally Environmentally-Oriented Total Green Financing
Products) Recognized Standards or Business Activities (KUBL)
Certifications
0% (18%) 4% 15%
2024 5,813 2024 134 2024 256 2024 14,084
In Billion IDR In Billion IDR In Billion IDR In Billion IDR
Social Financing
(KUBS)
MSME Financing
Total Social Financing ESG Financing/Sustainable
15%
(KUBS) Financing (KKUB)
2024 52,415
In Billion IDR
15% 15%
2024 52,415 2024 66,499
In Billion IDR In Billion IDR
BSI Agen
Number of
Number of Agents Transaction Value
Transactions
Agent In IDR Trillions
In Millions
2024 119,295 2024 26.9 2024 59.02
2023 86,200 2023 19.6 2023 43.80
2022 57,973 2022 15.54 2022 38.04
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SUSTAINABILITY PERFORMANCE
SUMMARY
Environmental Performance [OJK B.2]
Fuel Consumption
2024
Liter 7,112,582*
Electricity Consumption The Use of LED Lighting
kWh 80,779,932* % 100
Reduction of Scope 1
Water Consumption
M3 48,401* GHG Emissions -
Ton CO2-eq
Reduction of Scope 2 Waste and Effluent
GHG Emissions - Reduction Data Not Available
Ton CO2-eq Ton
Notes:
Biodiversity * Fuel, electricity, and water usage data in 2024 includes all of BSI’s operational areas.
Conservation 50,000 Up to 2024, BSI has not calculated waste generation.
Tree
Fuel Consumption Electricity Consumption The Use of LED Lighting Water Consumption
Liter kWh % M3
2023 281,983** 2023 2,117,285** 2023 100 2023 1,824**
2022 97,672** 2022 5,155,191** 2022 100 2022 1,905**
Reduction of Scope 1 GHG Reduction of Scope 2 GHG Waste and Effluent Reduction Biodiversity Conservation
Emissions Emissions Ton Tree
Ton CO2-eq Ton CO2-eq
2023 116.56 2023 2,547.08 2023 Data belum tersedia 2023 39,329
2022 - 2022 - 2022 Data belum tersedia 2022 33,500
Notes:
** Data for 2023 and 2022 only
includes The Tower Head Office
area.
Up to 2024, BSI has not calculated
waste generation.
PT Bank Syariah Indonesia Tbk
34 2024 Sustainability Report
Page 37
Reverse Vending Machine (RVM) & Plasticpay Collection Point
2024 70 unit 21,432 kg 113.4 ton Co2eq
in 70 locations Plastic Waste Reduction Carbon Footprint Reduction
Installation of Solar Panels
Construction of
at BSI Aceh Landmark
BSI Aceh Landmark
Green Building,
the Tallest Building in
Aceh
2024 37.4 kWp
Electric Vehicle
2024 115 Electric Vehicle
(113 motorcycles and 2 cars)
Water Station Bank
Syariah Indonesia (BSI)
Contributed to
56.063 reducing 93.438
6 Free Drinking
Liters of plastic bottles of
Water Facilities
Drinking Water packaged drinking
water waste
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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SUSTAINABILITY PERFORMANCE
SUMMARY
Social Performance [OJK B.3]
Positive Impacts
Employee Turnover Training Hours Training Expenses
Percentage Hours In Billion IDR
2024 3.21 2024 258,103 2024 141.59
2023 3.77 2023 1,392,792 2023 90.64
2022 4.57 2022 2,274,326 2022 97.22
Customer Satisfaction
Employees with Supported MSMEs
Survey
Disabilities UMKM
People %
2024 7 2024 64.91 (Engaged) 2024 4,478
2023 7 2023 60.60 (Rationally Royal) 2023 3,009
2022 2 2022 52.50 (Rationally Royal) 2022 1,517
PT Bank Syariah Indonesia Tbk
36 2024 Sustainability Report
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Negative Impact
As mentioned in the Negative Impact Recovery section of this Sustainability Report, BSI's business activities present potential risks
related to errors or negligence in processing customers' personal data. To address this, BSI has established the Privacy Policy of PT Bank
Syariah Indonesia Tbk, which regulates provisions concerning the collection, processing, analysis, storage, correction, updating, display,
publication, transfer, dissemination, disclosure, deletion, or destruction of customer data, including personal data.
Additionally, potential negative impacts may arise due to customers’ lack of understanding regarding BSI’s products, leading to customer
complaints. To mitigate this, BSI has implemented a Funds and Services Policy, which ensures that customer rights remain a top priority
in every marketing effort related to banking funds and service products. This policy covers key aspects such as:
The right to receive explanations from The right to be informed of any changes,
1 the Bank regarding terms, phrases, and/ 3 additions, or reductions made to the features
or sentences that are easy to understand of the Bank's products and services and third-
concerning the Bank’s products and services. party products marketed through the Bank.
The right to obtain information about both
2 fund and service products issued by the Bank The right to fully understand the
as well as third-party products and services 4 characteristics of the Bank’s fund and service
marketed through the Bank. products or third-party products, particularly
regarding benefits, risks, associated costs, and
the profit-sharing ratio (nisbah) calculations
applied to these products and services; and
the right to be informed about guarantees
related to the products and services offered
by the Bank.
PT Bank Syariah Indonesia Tbk
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COMPANY
PROFILE [OJK C]
PT Bank Syariah Indonesia Tbk
38 2024 Sustainability Report
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04
PT Bank Syariah Indonesia Tbk
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39
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COMPANY
PROFILE
Vision, Mission, and
Sustainability Values [OJK C.1]
BSI
VISION
" To become a Top 10
global Sharia bank
based on market
capitalization within 5
5 years.”
years
SUSTAINABILITY
VISION
BSI has established a sustainability vision as stated in the ESG Guiding Principle, as follows:
The Best Global
Islamic Bank Based
on Implementation
of Sustainable
Finance.
PT Bank Syariah Indonesia Tbk
40 2024 Sustainability Report
Page 43
BSI
MISSION
1 2 3
Providing access to Sharia Becoming a major bank that Becoming the employer of
financial solutions in Indonesia. delivers the best value for choice and a source of pride for
shareholders. Indonesia’s top talents.
SUSTAINABILITY
MISSION
BSI has also developed a mission for implementing sustainable finance, which aligns with BSI’s overall mission:
1 2 3
Providing access to sustainable Becoming a bank that contributes Empowering all employees
finance in Indonesia through significantly to the economy, to cultivate awareness and
products and services that meet environment, and society commitment in applying
customer needs. by ranking among the top 5 sustainable finance principles in
banks in Indonesia in terms of banking operations.
sustainable financing ratio and
CSR implementation to benefit the
wider community.
PT Bank Syariah Indonesia Tbk
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COMPANY
PROFILE
SUSTAINABILITY
VALUES
Sustainability has become one of the main focuses for PT Bank Syariah Indonesia Tbk (BSI). As a sharia-based bank, it is our obligation to
protect the environment and provide social benefits for the future. This is in line with Maqashid Syariah which consists of Hifdz Ad-Din
(maintaining religion), Hifdz An-Nafs (maintaining the soul), Hifdz Al’Aql (maintaining reason), Hifdz Al-Maal (maintaining wealth), Hifdz
An-Nasb (maintaining descendants), and Hifdz Al-Bi’ah (maintaining the environment).
Bank BSI, in its implementation, always committed to carrying out responsible business activities and providing sustainable added value
for the good of the world and the hereafter. Internalization of BSI’s Sustainability Values is manifested in 3 Pillars of Sustainability,
namely:
Sustainable Banking Pillar:
leader in sustainable product innovation
Under this pillar, BSI focuses on conducting sustainable banking activities with the commitment “Leader in
Sustainable Product Innovation Linked to Social Benefit.” This is achieved through the ESG aspect integration into
all BSI business activities, including managing risk and business aspects through sustainable financial products
and services and developing a sustainable portfolio to support customers in transitioning to a low-carbon
economy and engaging in sustainable business activities.
Sustainable Operation Pillar:
net zero emission in operations by 2033
Under this second pillar, BSI is committed to achieving Net Zero Emissions in operations by 2033 by ensuring the
integration of ESG principles across all operational activities. This includes Raising awareness about sustainability
principles, implementing environmentally friendly operations, using technology to protect customer data privacy,
mitigating climate change risks, managing human resources (HR) with a focus on diversity, equality, and inclusivity
(DEI) in the workplace. The Net Zero Emission target for 2033 is further supported by BSI’s digital transformation
program, which aligns with the bank’s overall strategy. Digital transformation integrates advanced technology into
all aspects of operations, strategy, and organizational culture to enhance value creation, improve efficiency, and
provide a better experience for customers and stakeholders. Bank BSI has implemented Personal Data Protection
(PDP) which refers to Law No. 27 of 2022 concerning Personal Data Protection, Law No. 10 of 1998 concerning
Banking, Law No. 21 of 2008 concerning Sharia Banking and its amendments, and other laws and regulations in
the field of personal data protection and financial services, as well as regulations issued by the Financial Services
Authority and/or Bank Indonesia. Bank BSI's commitment to managing customer data is also reflected in having
ISO/IEC 27001:2022 concerning Information Security Management Systems.
Sustainable Beyond Banking Pillar:
leader in ZISWAF ecosystem for social impact to achieve SDGs
Under this third pillar, BSI expands its commitment to sustainability by enhancing activities beyond its core
banking and operational business, focusing on social aspects. This initiative aims to increase the economic scale
of communities through various empowerment programs that support individuals and communities. The goal is
to achieve Synergy Between Business Growth and Goodness, ensuring that economic progress aligns with social
well-being and sustainable development. One form of the program is by providing access points through Bank
BSI Smart Agents. Bank BSI Smart Agents are Laku Pandai agents or Officeless Financial Services within the
Framework of Inclusive Finance. There are 119 blank spot districts that have been served by 3,040 BSI Smart
Agents. Bank BSI Smart Agents currently number 119,295 Agent points spread throughout Indonesia. The
number of Bank BSI Smart Agents increased by 38% compared to 2023, which numbered 86,200 agents.
PT Bank Syariah Indonesia Tbk
42 2024 Sustainability Report
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PT Bank Syariah Indonesia Tbk
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COMPANY
PROFILE
Company
Identity [OJK C.2, GRI 2-1, GRI 2-6]
COMPANY NAME [GRI 2-1]
PT BANK SYARIAH INDONESIA TBK
SHORT NAME
Bank BSI
LEGAL BASIS FOR ESTABLISHMENT BUSINESS LICENSE [GRI 2-1]
• State Gazette of the Republic of Indonesia • Decree of the Bank Indonesia Governor Number
Number 43 – May 28, 1971 – Supplement 10/67/KEP.GBI/DpG/2008 of October 16, 2008
Number 242 • Decree of the Bank Indonesia Governor Number
• State Gazette of the Republic of Indonesia 11/63/KEP.GBI/DpG/2009 of December 15,
Number 85- October 23, 2009 – Supplement 2009
Number 26142
• State Gazette of the Republic of Indonesia STOCK EXCHANGE
Number 96 – December 1, 2009 – Supplement
Number 27908 The company was listed on the Indonesia Stock
Exchange on May 9, 2018
AUTHORIZED CAPITAL
Rp40,000,000,000,000 LINE OF BUSINESS [GRI 2-6]
Sharia-based Commercial Bank
ISSUED AND FULLY PAID CAPITAL
Rp23,064,630,069,000
NUMBER OF EMPLOYEES [OJK C.3] Details of branch office and representative office
addresses are fully provided in the Company Profile
section of the Annual Report.
17,234 employees as of December 31, 2024
PT Bank Syariah Indonesia Tbk
44 2024 Sustainability Report
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COMPANY TYPE
Public Limited Company (PT)
ESTABLISHMENT DATE TICKER CODE
February 1, 2021
BRIS
Information Access [GRI 2-1] Composition of Ownership [GRI 2-1]
Corporate Secretary Series A Dwiwarna Share:
Wisnu Sunandar Government of the Republic of Indonesia: 1 Share
Email: corporate.secretary@bankbsi.co.id Series B Dwiwarna Shares:
• PT Bank Mandiri (Persero) Tbk 51.47%
Investor Relation
• PT Bank Negara Indonesia (Persero) Tbk 23.24%
Rizky Budinanda
• PT Bank Rakyat Indonesia (Persero) Tbk 15.38%
Email: investor-relations@bankbsi.co.id
• Othre Shreholders (including the public) 9.91%
Head Office
Gedung The Tower
Jl. Gatot Subroto No.27, Karet Semanggi, Setiabudi,
Jakarta Selatan, 12930, Indonesia
Telepon : 021-30405999 Office Network Data
Faks : (021) 30421888 Jaringan kantor terdiri dari:
Website : www.bankbsi.co.id 10 Regional Offices
e-mail : contactus@bankbsi.co.id 153 Branch Offices (KC)
1 Overseas Branch Office (KCLN)
Call Center
886 Sub-Branch Offices (KCP)
14040
60 Mobile KCP (MKK)
1500789 (khusus melayani nasabah perusahaan
91 Functional Offices (KF)
dan institusi)
23 Priority Service Counters
Media Sosial 754 Pawn Service Counters
Instagram : @banksyariahindonesia, @lifewithbsi, 5,425 Automated Teller Machines (ATM)
@BSIMobile
X (Twitter) : @bankbsi_id, @bsihelp
Facebook : Bank Syariah Indonesia
Youtube : Bank Syariah Indonesia
PT Bank Syariah Indonesia Tbk
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COMPANY
PROFILE
Company
Scale [OJK C.3]
The details regarding the company's scale are presented in the table below:
Description Unit 2024 2023 2022
Fund Management
In Billion IDR 25,298 22,251 19,620
Income as Mudharib
Net Profit In Billion IDR 7,006 5,704 4,260
Total Assets In Billion IDR 408,613 353,624 305,727
Total Liabilities In Billion IDR 105,647 87,222 73,655
Temporary Syirkah
In Billion IDR 257,924 227,662 198,566
Funds
Total Equity In Billion IDR 45,041 38,739 33,505
Series A Dwiwarna Share: Series A Dwiwarna Share: Series A Dwiwarna Share:
Government of the Republic of Government of the Republic of Government of the Republic of
Indonesia: 1 Share Indonesia: 1 Share Indonesia: 1 Share
Series B Dwiwarna Shares: Series B Dwiwarna Shares: Series B Dwiwarna Shares:
Shareholders • PT Bank Mandiri (Persero) • PT Bank Mandiri (Persero) • PT Bank Mandiri (Persero)
and Ownership Tbk 51,47% Tbk 51,47% Tbk 51,47%
Percentage • PT Bank Negara Indonesia • PT Bank Negara Indonesia • PT Bank Negara Indonesia
(Persero) Tbk 23,24% (Persero) Tbk 23,24% (Persero) Tbk 23,24%
• PT Bank Rakyat Indonesia • PT Bank Rakyat Indonesia • PT Bank Rakyat Indonesia
(Persero) Tbk 15,38% (Persero) Tbk 15,38% (Persero) Tbk 15,38%
• Other Shareholders • Other Shareholders • Other Shareholders
(including the public) 9,91% (including the public) 9,91% (including the public) 9,91%
Number of People 17,234 17,909 18,581
Employees
ATM Network Units 5,425 2,571 2,548
Employee Information [OJK C.3, GRI 2-7, GRI 2-8]
As of December 31, 2024, BSI has employed a total of 17,234 employees, consisting of 16,691 permanent employees and 543 non-
permanent/contract employees. The employee data reported in this report represents the total number of BSI employees across all
operational areas in Indonesia as of December 31, 2022, 2023, and 2024. The methodology used to compile this data is based on
headcount, reflecting the conditions at the end of the reporting period. Seluruh pegawai All BSI employees are full-time employees, and
BSI does not employ non-guaranteed hours employees. There have been no significant fluctuations in the number of employees either
during 2024 or over the past three years.
In 2024, BSI also employed outsourced workers, totaling 6,743 people, who were assigned to Business and Support functions.
Additionally, BSI provided internship opportunities to 99 final-year students to fulfill their academic requirements. These interns were
placed at the Head Office, primarily in the Business, Risk, and Support divisions.
The composition of employees is detailed as follows.
.
Composition of Employees by Gender
Table of Composition of Employee by Gender
(in number of people)
Gender 2024 2023 2022
Male 10,168 10,542 11,008
Female 7,066 7,367 7,573
Total 17,234 17,909 18,581
PT Bank Syariah Indonesia Tbk
46 2024 Sustainability Report
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Composition of Employees by Gender
7,066 pegawai 7,367 pegawai 7,573 pegawai
41% 41% 41%
2024 2023 2022
10,168 pegawai 10,542 pegawai 11,008 pegawai
59% 59% 59%
Pria Wanita Pria Wanita Pria Wanita
Composition of Employees by Position and Gender
Table of Composition of Employee by Position and Gender
(in number of people)
2024 2023 2022
Position
Male Female Total Male Female Total Male Female Total
Senior Manager 69 26 95 75 21 96 68 20 88
Middle Manager 371 112 483 352 103 455 333 96 429
Manager 1,785 578 2,363 1,702 538 2,240 1,703 515 2,218
Officer 3,587 2,189 5,776 3,679 2,148 5,827 3,919 2,169 6,088
Staff 4,356 4,161 8,517 4,734 4,557 9,291 4,985 4,773 9,758
Total 10,168 7,066 17,234 10,542 7,367 17,909 11,008 7,573 18,581
Composition of Employee by Age and Gender
Table of Composition of Employee by Age and Gender
(in number of people)
2024 2023 2022
Age
Male Female Total Male Female Total Male Female Total
< 25 years 92 142 234 76 158 234 81 170 251
25-30 years 1,028 1,557 2,585 1,393 2,040 3,433 1,823 2,367 4,190
30-35 years 2,149 1,912 4,061 2,419 2,056 4,475 2,771 2,320 5,091
35-40 years 3,263 2,135 5,398 3,294 1,967 5,261 3,193 1,671 4,864
40-45 years 2,113 806 2,919 1,959 698 2,657 1,876 678 2,554
45-50 years 1,035 364 1,399 1,004 334 1,338 860 252 1,112
> 50 years 488 150 638 397 114 511 404 115 519
Total 10,168 7,066 17,234 10,542 7,367 17,909 11,008 7,573 18,581
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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COMPANY
PROFILE
Composition of Employee Based on Educational Level and Gender
Table of Composition of Employee Based on Educational Level and Gender
(in number of people)
2024 2023 2022
Educational Level
Male Female Total Male Female Total Male Female Total
Doktorate 11 3 14 7 3 10 9 2 11
Magister 693 323 1,016 652 291 943 632 268 900
Bachelor 8,610 5,993 14,603 8,943 6,257 15,200 9,285 6,430 15,715
Diploma 829 743 1,572 910 810 1,720 1,033 865 1,898
Senior High School 25 4 29 30 6 36 49 8 57
Total 10,168 7,066 17,234 10,542 7,367 17,909 11,008 7,573 18,581
Composition of Employee Based on Employment Status and Gender
Table of Composition of Employee Based on Employment Status and Gender
(in number of people)
2024 2023 2022
Employment Status
Male Female Total Male Female Total Male Female Total
Permanent (PKWTT) 9,860 6,831 16,691 10,220 7,025 17,245 10,572 7,064 17,636
Non-Permanent (PKWT 308 235 543 322 342 664 436 509 945
– Contract)
Total 10,168 7,066 17,234 10,542 7,367 17,909 11,008 7,573 18,581
Composition of Employees Based on Region and Gender
Table of Composition of Employees Based on Region and Gender
(in number of people)
2024 2023 2022
Work region
Male Female Total Male Female Total Male Female Total
Head Office 3,308 1,485 4,793 3,278 1,495 4,773 3,245 1,414 4,659
Region I – Medan 1,155 776 1,931 1,223 801 2,024 1,283 811 2,094
Region II – Palembang 570 427 997 598 454 1,052 637 470 1,107
Region III – Jakarta 787 571 1,358 830 594 1,424 882 626 1,508
Region IV – Bandung 600 671 1,271 640 707 1,347 693 766 1,459
Region V – Semarang 500 541 1,041 516 555 1,071 534 572 1,106
Region VI - Surabaya 558 445 1,003 609 464 1,073 679 477 1,156
Region VII – Eastern
686 525 1,211 714 562 1,276 767 587 1,354
Indonesia
Region VIII – Makassar 1,062 825 1,887 1,137 874 2,011 1,241 950 2,191
Region IX – Aceh 400 368 768 425 399 824 451 425 876
Region X - Banjarmasin 542 432 974 572 462 1,034 596 475 1,071
Total 10,168 7,066 17,234 10,542 7,367 17,909 11,008 7,573 18,581
PT Bank Syariah Indonesia Tbk
48 2024 Sustainability Report
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Composition of Permanent Employees by Region and Gender
Table of Composition of Permanent Employees by Region and Gender
(in number of people)
2024 2023 2022
Work Region
Male Female Total Male Female Total Male Female Total
Head Office 1,429 3,161 4,590 3,154 1,384 4,538 3,155 1,353 4,508
Region I – Medan 648 1,030 1,678 1,084 647 1,731 1,071 551 1,622
Region II – Palembang 426 565 991 594 453 1,047 626 457 1,083
Region III – Jakarta 569 782 1,351 822 590 1,412 853 608 1,461
Region IV – Bandung 666 599 1,265 638 703 1,341 679 741 1,420
Region V – Semarang 533 497 1,030 512 553 1,065 527 560 1,087
Region VI - Surabaya 443 556 999 607 461 1,068 666 457 1,123
Region VII – Eastern
524 686 1,210 713 554 1,267 762 576 1,338
Indonesia
Region VIII – Makassar 804 1,048 1,852 1,115 834 1,949 1,211 890 2,101
Region IX – Aceh 358 396 754 413 389 802 436 409 845
Region X - Banjarmasin 431 540 971 568 457 1025 586 462 1,048
Total 6,831 9,860 16,691 10,220 7,025 17,245 10,572 7,064 17,636
Composition of Non-Permanent/Contract Employees Based on Region and Gender
Table of Composition of Outsourced Workers Based on Gender and Placement
(in number of people)
2024 2023 2022
Wilayah Kerja
Male Female Total Male Female Total Male Female Total
Head Office 147 56 203 124 111 236 90 61 151
Region I – Medan 125 128 253 139 154 293 212 260 472
Region II – Palembang 5 1 6 4 1 5 11 13 24
Region III – Jakarta 5 2 7 8 4 12 29 18 47
Region IV – Bandung 1 5 6 2 4 6 14 25 39
Region V – Semarang 3 8 11 4 2 236 7 12 19
Region VI - Surabaya 2 2 4 2 3 6 13 20 33
Region VII – Eastern
1 1 1 8 5 5 11 16
Indonesia
Region VIII – Makassar 14 21 35 22 40 9 30 60 90
Region IX – Aceh 4 10 14 12 10 22 15 16 31
Region X - Banjarmasin 2 1 3 4 5 9 10 13 23
Total 308 235 543 322 342 664 436 509 945
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COMPANY
PROFILE
Composition of Outsourced Workers Based on Gender and Placement [GRI 2-8]
Table of Composition of Outsourced Workers Based on Gender and Placement
(in number of people)
2024 2023 2022
Work Region
Male Female Total Male Female Total Male Female Total
Head Office 953 293 1,246 913 272 1,185 801 294 1,095
Region I – Medan 490 49 539 540 75 615 671 91 762
Region II – Palembang 461 109 570 458 101 559 539 109 648
Region III – Jakarta 492 52 544 525 91 616 630 91 721
Region IV – Bandung 694 129 823 709 113 822 805 141 946
Region V – Semarang 534 99 633 537 101 638 596 121 717
Region VI - Surabaya 412 40 452 427 49 476 511 67 578
Region VII – Eastern
449 29 478 482 61 543 552 106 658
Indonesia
Region VIII – Makassar 638 29 667 689 82 771 827 160 987
Region IX – Aceh 300 76 376 293 73 366 374 86 460
Region X - Banjarmasin 326 89 415 303 72 375 371 102 473
Total 5,749 994 6,743 5,876 1,090 6,966 6,677 1,368 8,045
Operational Regions [OJK C.3, GRI 2-1]
Bank BSI operates in various regions across the Republic of Indonesia and in an international location in Dubai, United Arab Emirates. As
of December 2024, Bank BSI has 1 Head Office, 10 Regional Offices, 153 Branch Offices, 1 International Branch Office (KCLN), 886 Sub-
Branch Offices (KCP), 60 KCP Mobile (dhi: MKK), 91 Functional Offices (KF), 23 Priority Service Counters, 754 Pawn Service Counters,
dan 5,425 Automated Teller Machines (ATMs).
Table of BSI Office Network
Office Type 2024 2023 2022 2021
Regional Offices 10 10 10 10
Branch Offices (KC) 153 153 153 272
Overseas Branch Offices (KCLN) 1 1 - -
Sub-Branch Offices (KCP) 886 886 959 985
Mobile KCP (dhi: MKK) 60 60 60 -
Functional Offices (KF) 91 91 96 34
Cash Offices (KK) - - - 74
Payment Points (PP) - - - 179
Priority Service Counters 23 20 16 11
Pawn Services 754 765 734 530
Automated Teller Machines (ATMs) 5,425 2,571 2,548 2,618
Notes:
- PP in 2022 was reformatted into KFO (cfm. POJK Number 16 of 2022)
- KK in 2022 was reformatted into KCP (cfm. POJK Number 16 of 2022)
PT Bank Syariah Indonesia Tbk
50 2024 Sustainability Report
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Table of Office Network by Region in 2024
Office Type
Region
Priority Service
KC KCLN KCP Mobile KCP KF Pawn Services
Counter
Regional Office 1 16 0 137 1 7 2 80
Regional Office 2 15 0 80 7 7 2 58
Regional Office 3 16 0 87 8 2 1 73
Regional Office 4 15 0 111 10 11 5 85
Regional Office 5 15 0 84 2 7 5 63
Regional Office 6 12 0 68 6 0 2 65
Regional Office 7 13 0 91 7 13 3 71
Regional Office 8 20 0 119 10 26 1 127
Regional Office 9 16 0 53 5 0 1 55
Regional Office 10 15 0 56 4 18 1 77
TOTAL 153 0 886 60 91 23 754
Products, Services, and
Business Activities [OJK C.4, GRI 2-6]
According to Articles of Association Number 37 dated May
17, 2024, BSI's purpose is to conduct banking business based Category Types of Products and Services
on Sharia principles and applicable laws and regulations. To
Digital Banking SuperApps BYOND
achieve this objective, BSI engages in core business activities
and supporting business activities that complement the main Cards • Financing Card
• Debit Card
operations. Detailed information regarding these activities has
been comprehensively outlined in the Company Profile section
Detailed information on the types of products and services, along
of the Annual Report. All business activities stipulated in the
with their explanations, is comprehensively presented in the
Articles of Association have been implemented by the Bank.
Company Profile section of the Annual Report.
As of the end of 2024, BSI offers a wide range of products and
The markets served include the wholesale banking business
services tailored to the needs and profiles of its customers. These
segment, institutional relationship business segment, retail
products and services are categorized into four (4) main groups:
business segment, treasury banking segment, and head office
Individual, Corporate, Digital Banking, and Cards. The details of
segment.
these four (4) categories are as follow.
Business
Category Types of Products and Services Markets Served
Segment
Individual • Business Wholesale Banking State-Owned Enterprises (SOEs) and their
• Gold subsidiaries, Regional-Owned Enterprises
• Hajj and Umrah (ROEs) and their subsidiaries, government
• Investment institutions, multinational companies, as well
• Financing as banks and non-bank financial institutions
• Priority (including non-linkage venture capital).
• Savings
• Transactions Institutional Fund management and other transactions
Relationships for customers, including Ministries/Agencies,
Corporate • Cash Management SOEs, Public and Private Universities,
• Tresury Hospitals, and reputable private institutions.
• Service
• Financing Retail Small and Medium Enterprises (SMEs), Micro,
• Deposits and Consumer segments
Tresury Banking and Serving products beyond financing, including
Head Office deposit and non-deposit products.
PT Bank Syariah Indonesia Tbk
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COMPANY
PROFILE
Supply
Chain [GRI 2-6]
In carrying out its operational activities, BSI collaborates with supplier partners who provide various essential needs, including office
supplies, labor, transportation facilities, planning consultants, infrastructure contractors and supervisors, and other support services. As
of the end of December 2024, BSI had conducted 873 procurement activities and established partnerships with 417 suppliers.
Description 2024 2023 2022
IT Goods and Services Procurement 314 449 225
Non-IT Goods and Services Procurement 364 438 460
Renovation/Relocation Procurement 195 86 237
Total Procurement 873 973 922
Number of Goods and Services Suppliers
Number of Suppliers
Description 2024 2023 2022
Total % Total % Total %
Domestic Suppliers 413 99.04 701 99.43 310 98.73
Foreign Suppliers 4 0.96 4 0.57 4 1.27
Total 417 100 705 100 314 100
Downstream Entities and
Other Business Relationships [GRI 2-6]
As of December 31, 2023, BSI has no subsidiaries, associate entities, or business relationships in the form of joint ventures.
Association
Membership [OJK C.5, GRI 2-28]
To enhance insights and obtain up-to-date information on various industry and professional associations and organizations.
changes in the Islamic banking industry, regulations, economic As of the end of 2024, BSI has been a member of several national
conditions, and customer needs, BSI has actively participated in and international associations, as listed below.
PT Bank Syariah Indonesia Tbk
52 2024 Sustainability Report
Page 55
No. Association Position Scope
1. National Banks Association (Perbanas) Member National
2. Indonesia Sharia Banks Association (Asbisindo) Chairman National
3. Islamic Financial Services Board (IFSB) Member International
4. Financial Services Sector Alternative Dispute Resolution Institution (LAPS SJK) Member National
5. Banking Compliance Directors Communication Forum (FKDKP) Member National
6. Indonesian Payment System Association (ASPI) Member National
7. Indonesian Association of Mutual Fund Selling Agent Banks (ABAPERDI) Member National
8. Indonesian Issuers Association (AEI) Member National
9. Islamic Economic Society (MES) Member National
10. Indonesian Bankers Association (IBI) Member National
11. Indonesian Association of Islamic Economists (IAEI) Member National
12. Regional Banking Consultative Body (BMPD) Member National
13. Financial Services Industry Communication Forum (FK IJK) Member National
14. Indonesia Human Capital Forum (FHCI) Member National
15. Indonesia Corporate Secretary Association (ICSA) Member National
16. National Sharia Council - Indonesian Ulema Council (DSN – MUI) Member National
17. Indonesian Credit Card Association (AKKI) Member National
18. Indonesian Money Market and Foreign Exchange Market Association (APUVINDO) Member National
19. Indonesia Central Securities Depository (KSEI) Member National
Significant Changes
in the Organization [OJK C.6, GRI 2-6]
Throughout 2024, there were no significant changes to the Service Counters, the closure of eleven (11) Pawn Services, and
company. However, there was an addition of three (3) Priority the addition of 2,854 ATM units.
PT Bank Syariah Indonesia Tbk
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EXPLANATION OF
BOARD OF DIRECTOR
Explanation of
Board of Director
[OJK D.1, GRI 2-22]
BSI is present as
the pulse of Sharia
finance that integrates
the balance of
Environmental,
Social, & Governance
(ESG) aspects and
Maqashid Syariah
values, supporting the
Government's Asta Cita
in encouraging national
independence through a
green economy, moving
together towards
superior sustainability
actions, and inspiring the
world."
Hery Gunardi
President Director
PT Bank Syariah Indonesia Tbk
54 2024 Sustainability Report
Page 57
Assalaamu’alaikum Warahmatullaahi Wabarakaatuh. We understand this big responsibility cannot be achieved
without strengthening good governance. Throughout 2024, BSI
Respected stakeholders, strengthened governance as a significantly basic foundation
in realizing sustainability, including establishing BSI's
First of all, allow us to express our gratitude for the trust and sustainability vision to be The Best Global Islamic Bank Based
support that has been given by the shareholders, business on Implementation of Sustainable Finance. Through this vision,
partners, and stakeholders to BSI. The support and trust are our BSI strengthens its goals and commitments in performing every
encouragement to continue BSI's strategic role as the largest step to maintain the balance of nature, society, and economy in
sharia bank in Indonesia, which is present as a financial, social, and its business and operations. Furthermore, the ESG aspect has
spiritual friend to provide sustainable benefits to stakeholders. become one of the Fundamental Enablers in the Bank's 2025 -
2027 Business Plan.
We always express our gratitude to Allah Subhanahu Wata'ala,
upon His will, BSI could obtain good achievements in 2024. BSI's BSI also strengthens its organizational structure by establishing
financial performance in 2024 was above industry growth, with a special Environmental, Social, Governance (ESG) work unit
soundness quality. BSI's assets grew by 15.55% year-on-year as stipulated in the Board of Directors' Decree No. 04/219-
(YoY) to IDR 409 trillion. BSI's DPK grew by 11.46% YoY to IDR KEP/DIR dated June 6, 2024. The ESG Unit is under the direct
327 trillion. This strengthened BSI's CASA to IDR 197 trillion. supervision of the Deputy President Director to strengthen BSI's
Contrastingly, financing grew by 15.88% YoY to IDR278 trillion. organizational governance in implementing sustainable finance.
BSI's Fee Based Income grew double-digit by 32.58% YoY to IDR
5.51 trillion. These achievements enabled BSI to record a net In addition, BSI strengthens and improves the ESG framework
profit of IDR 7.01 trillion or an increase of 22.83% YoY. through three main pillars: Sustainable Banking, Sustainable
Operation, and Sustainable Beyond Banking. The first pillar is
Dear colleagues, shareholders, business partners, and Sustainable Banking to support BSI's achievement becoming a
stakeholders, with a full sense of responsibility, we present BSI' leader in sustainable product innovation. The second pillar is
Sustainability Report for the 2024 fiscal year. This report is Sustainable Operation to support BSI's achievement in achieving
evidence of BSI's commitment to integrate sustainable practices Net Zero Emission in operations. The third pillar, Sustainable
into business and operational activities, the various challenges Beyond Banking to support BSI's achievement in expanding
faced, sustainability programs that have been implemented, and access to financial inclusion and empowering social and
performance achievements, both financial and non-financial. environmental aspects to improve community welfare.
Through this report, we would like to inform the various initiatives
and achievements that have been achieved in the Environmental, As a form of BSI's commitment in implementing sustainability
Social, & Governance (ESG) aspects and the commitment to principles, BSI considers to the alignment of its business
realize the Sustainable Development Goals (SDG). activities in supporting the Sustainable Development Goals
(SDGs) that have been set in each pillar. The Sustainable Banking
pillar contributes to SDG 1 No Poverty, SDG 2 Zero Hunger,
Manifesting BSI's Sustainable Vision: SDG 3 Healthy and Prosperous Lives, SDG 4 Quality Education,
The Best Global Islamic Bank Based on SDG 5 Gender Equality, SDG 6 Clean Water and Sanitation, SDG
Sustainable Finance 7 Affordable Clean Energy, SDG 8 Decent Work and Economic
Growth, SDG 9 Industry, Innovation and Infrastructure, SDG
Sustainability is a global commitment that requires participation 10 Reduced Inequality, SDG 11 Sustainable Cities and Human
and collaboration from parties, including the financial sector. Settlements, SDG 12 Responsible Consumption and Production,
2024 is a significant year for BSI in facing global challenges, SDG 13 Addressing Climate Change, SDG 14 Life on Oceans, SDG
such as climate change, poverty and inequality, socio-economic 15 Life on Land, SDG 16 Peace, Justice and Strong Institutions,
pressures, and the need to build a universal, modern, inclusive and SDG 17 Partnerships for the Goals.
and integrated economic system.
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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EXPLANATION OF
BOARD OF DIRECTOR
BSI includes ESG in the Risk Management Committee Implementation of BSI Sustainable Finance
Working Group as stated in the Board of Directors' Decree
No. 04/503A-KEP/DIR concerning the BSI Risk Management Sustainable Banking
Committee dated October 14, 2024. BSI has also strengthened In the Sustainable Banking pillar, BSI commits to continuously
governance by issuing the Sustainable Finance Standard support Indonesia's transition to a low-carbon economy
Operating Procedure (SOP) dated December 2, 2024 and issuing through the development of sustainable products and financing
the ESG Guiding Principle which has been signed by all Directors for business activities that integrate ESG principles. These
as a form of BSI's commitment and strategy in integrating ESG sustainability values are the basis for BSI in realizing its
aspects into business and operational activities across all work commitment to sustainability.
units.
BSI has a financing and investment portfolio in financial
As an effort to encourage the transformation of the financial instruments that are in line with sustainable finance. In
sector, BSI together with six other banks sign a joint commitment accordance with the Sustainable Finance Action Plan (RAKB)
declaration to support the achievement of Indonesia's Net Zero that has been set, one of the priority activity targets is the
Emission (NZE) target by 2060 or sooner at the launch of Climate Development of Products and/or Services that meet the
Risk Management and Scenario Analysis (CRMS) initiated by the Sustainable Business Activity Criteria (KKUB). The KKUB
Financial Services Authority (OJK) dated March 4, 2024. This is criteria used by BSI refer to the POJK Technical Guidelines
a manifestation of BSI's efforts to support global commitments No. 51/POJK.03/2017 concerning the Implementation of
related to climate change. Sustainable Finance for Financial Services Institutions, Issuers,
and Public Companies which regulates sustainable financing or
BSI's support for achieving Indonesia's NZE target is also BSI's environmentally friendly businesses. Until December 2024,
realized through the development of the Digital Carbon Tracking BSI's sustainable financing reached IDR 66.5 trillion, an increase
platform, making BSI the first Islamic bank in Indonesia to have of 15.2% year-on-year (YoY) consisting of Green Financing of
a Digital Carbon Tracking platform. This platform is used to IDR14.1 trillion, increasing as of 15.1% YoY and Social Financing
measure, manage, and report greenhouse gas (GHG) emissions of IDR52.4 trillion, increasing of 15.2% YoY.
generated from BSI's operational activities at the head office and
1,130 outlets throughout Indonesia digitally. BSI issued a Sustainability Sukuk innovation called Sustainable
Sukuk Mudharabah Based on Sustainability I Bank BSI Phase I
BSI is also one of eighteen banks participating in the Initial of 2024 as of IDR 3 trillion in June 2024. This initiative refers to
Phase Bottom Up Climate Risk Stress Test (CRST) through OJK POJK No.18 of 2023 concerning the Issuance and Requirements
Letter No. S-16/PB.013/2023 dated August 26, 2023. CRST of Debt Securities and Sustainability-Based Sukuk issued dated
is conducted to assess the Bank's resilience to climate change October 10, 2023. This innovation makes BSI the first sharia
consisting of physical risks and transition risks. BSI conducted bank in Indonesia to issue Sustainability Sukuk, also known as
a climate risk impact analysis on 51.63% of the total financing ESG Sukuk, paving the way for better alignment between sharia
portfolio consisting of mandatory sectors from OJK and optional principles and sustainability. This instrument received high
sectors determined by the Bank to fulfill 50% of the portfolio. enthusiasm, marked by three times oversubscribed, indicating
BSI's CRST was conducted using flood and forest fire scenarios that market interest in environmentally and socially responsible
for physical risks and climate scenarios including the Current investments continuously grew. The allocation of the use of
Policies, Delayed Transition, and Net Zero 2050 scenarios for funds from the Sustainability Sukuk was divided into 42% for
transition risks prepared by the Network for Greening the Environmental Financing (KUBL) and 58% for Social Financing
Financial System (NGFS). (KUBS).
BSI implements an environmentally-based financing policy as Not only sukuk, as a barometer of Sharia banking in Indonesia, BSI
a strategy to minimize the impact of climate risk by adding a also pioneers the issuance of BSI Deposito Wakaf products that
negative list to the financing policy, portfolio restrictions on connect business and social aspects. BSI Deposito Wakaf is one
the brown sector, and including an exclusion list in the financing of BSI's product innovations that combines Sharia commercial
procedure standards to integrate financing distribution that financial instruments with Islamic social finance. In addition to
supports the principle of sustainability. be innovative, Deposito Wakaf has a unique preposition. The
principal value of the deposit functions as a temporary waqf and
the profit sharing of the deposit will be used as a waqf for the waqf
PT Bank Syariah Indonesia Tbk
56 2024 Sustainability Report
Page 59
project. This mechanism proves the essence of sustainability expand financial service accessibility, particularly in underserved
in waqf instruments as well as the role of Islamic banks in areas (blank spots) where BSI branch offices are not yet available.
implementing sustainable finance. BSI has issued Waqf Deposit Financial services are provided through BSI Agent, which serves
Series I and II, raising a total of IDR 30 billion from 3,352 donors as Laku Pandai agent under the Branchless Banking for Financial
(wakif). The profit-sharing proceeds from these deposits have Inclusion program. Currently, 3,040 BSI Agents are operating
been distributed to provide educational assistance, benefiting a in 119 blank-spot regencies. By 2024, the total number of BSI
total of 189 recipients. Agents has reached 119,295 agents nationwide, reflecting a
38% increase compared to 86,200 agents in 2023. The total
Sustainable Operation transaction value has also increased to IDR 59.02 trillion,
Under the Sustainable Operations pillar, BSI has developed the marking a 34% growth from IDR 43.80 trillion in 2023.
Digital Carbon Tracking platform to measure greenhouse gas
emissions from Scope 1 and Scope 2 across all BSI outlets. Based Since the merger up to 2024, BSI has consistently contributed to
on calculations using the Digital Carbon Tracking platform, a the nation and the community. In 2024, BSI has paid corporate
baseline emission of 83,404 tons of CO2-eq has been established. taxes amounting to IDR 2,045 billion (up 20.57% YoY), corporate
This includes Scope 1 emissions (fuel) amounting to 17,685 tons zakat of IDR 232 billion (up 22.31%), employee zakat of IDR
of CO2-eq and Scope 2 emissions (electricity) totaling 65,719 36 billion (up 10.33%), and customer & general zakat of IDR
tons of CO2-eq. 39 billion (up 11.55%). Beyond financial inclusion, BSI actively
serves as a social and spiritual partner, aiming to enhance both
BSI continues to enhance the implementation of sustainable economic and spiritual well-being. Through various zakat,
initiatives to support low-carbon operational activities by infaq, sadaqah, and waqf (ZISWAF) empowerment programs,
promoting the eco-lifestyle program. This program includes the BSI fosters community development and engagement, aligning
deployment of 115 electric vehicles, representing a 228% increase business growth with social prosperity.
compared to 2023, the installation of six charging stations,
marking a 500% increase from 2023, and the achievement of one BSI fulfills its role as a social and spiritual partner through various
Green Building Landmark Aceh Gold Certification. In 2024, BSI initiatives, including community economic empowerment by
has also expanded its reforestation efforts by planting 10,671 establishing three additional BSI foster villages in Aceh Besar,
trees, including fruit-bearing and other tree species, across Bener Meriah, and Mojokerto. In the education sector, BSI
Lampung, West Java, the Special Region of Yogyakarta, West continues to expand the BSI Scholarship program, increasing
Kalimantan, and South Sulawesi, aiming to provide both social the number of beneficiaries by 2,300 individuals, reflecting a
and environmental benefits to local communities. Through these 39% growth compared to 2023. Since 2021, a total of 5,456
efforts, BSI has contributed to Indonesia’s greening initiative by recipients across Indonesia have benefited from this program.
planting 50,000 trees nationwide between 2022 and 2024, with On the spiritual front, BSI has undertaken the construction of
an estimated carbon absorption of 4,129 tons of CO2-eq. the BSI Mosque at Landmark Aceh, the maintenance and upkeep
of three BSI mosques, and the addition of three mobile prayer
In its operations, BSI remains committed to continuously facilities (Musala vehicles). Through these initiatives, BSI remains
enhancing digital transformation, including the launch of its committed to fostering social welfare and spiritual well-being,
Super App, BYOND By BSI. Additionally, BSI places strong embodying the essence of an Islamic bank that strives to create
emphasis on data privacy protection, anti-money laundering meaningful benefits for society and the environment.
(AML), and anti-corruption measures. As a concrete step, BSI has
established a Personal Data Protection Officer (PPDP) under the BSI, in collaboration with the National Amil Zakat Agency
supervision of the Director of Compliance & Human Resources, (Baznas), launched the Green Zakat Framework on November
officially appointed through Board of Directors Decree No. 2, 2024, during the World Zakat and Waqf Forum (WZWF).
04/219-KEP/DIR dated June 6, 2024. To uphold data privacy, BSI This framework is designed to integrate sustainability principles
has implemented a Personal Data Protection Policy and obtained into zakat practices, recognizing that zakat serves not only as a
ISO/IEC 27001:2022 certification for its Information Security poverty alleviation instrument but also as a means to support
Management System. Regarding anti-corruption measures, environmental preservation and sustainable development.
BSI has adopted an anti-fraud policy and is certified under ISO Moving forward, in 2025, BSI will continue the implementation of
37001:2016 for its Anti-Bribery Management System (ABMS). Green Zakat in partnership with Baznas and the United Nations
Development Programme (UNDP). This initiative will serve as
Sustainable Beyond Banking the foundation for sustainability-driven programs that generate
Under the Sustainable Beyond Banking pillar, BSI recognizes its both social and environmental impact.
central role as an Islamic financial institution driving sustainable
sharia economy growth. To support this role, BSI continues to
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2024 Sustainability Report
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EXPLANATION OF
BOARD OF DIRECTOR
In addition to these three pillars, BSI also achieved several Closing and Appreciation
notable milestone in 2024, including:
1. Being awarded as Indonesia's Best Digital Bank 2024 by the BSI's success in 2024 were certainly inseparable from the
Euromoney Awards for Excellence. support and trust of stakeholders. We extend our deepest
2. Ranking 9th in the market capitalization, with a valuation appreciation to all stakeholders for their continuous support and
of IDR 138.85 trillion, making BSI the only Islamic bank in confidence in BSI. Thanks to our strong commitment, dedication,
Indonesia to be included in the Top 10 Islamic Global Banks. and collaboration, BSI has achieved significant milestones in
3. Winning the Indonesia Most Trusted Companies award in implementing sustainable finance.
the Corporate Governance Perception Index (CGPI) Awards
2024. We recognize that the journey toward sustainability is not an easy
4. Being named among the Top 30 World's Most Trustworthy task. However, through collaboration and shared commitment,
Companies 2024 in the Banking category, according to we believe that BSI can continue to contribute to sustainable
Newsweek. development and generate long-term benefits for the economy,
5. BSI’s global ESG ranking improved significantly, with its society, and the environment.
Bloomberg ESG Score rising to 3.86 from the previous 2.24,
elevating its category from "ABOVE MEDIAN" to "LEADING" In conclusion, on behalf of the BSI Board of Directors, I would
in the global commercial banking sector. As a result, BSI like to express my sincere gratitude to all stakeholders for their
secured the 4th position among Top Global Islamic Banks in trust, collaboration, and valuable input, which have enabled BSI
ESG implementation. to continuously strengthen its role and positive impact in society.
Let us unite our efforts and vision to create broader benefits
for sustainability and the achievement of the Sustainable
Development Goals.
Wassalaamualaikum Warahmatullahi Wabarakatuh
Jakarta, March 21, 2025
Hery Gunardi
President Director
PT Bank Syariah Indonesia Tbk
58 2024 Sustainability Report
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PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
59
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Responsibility for
the 2024 Sustainability Report [GRI 2-14]
We, the undersigned, declare that the Sustainability Report of PT Bank Syariah Indonesia Tbk for the financial year 2024 has
been prepared under the Financial Services Authority Regulation No. 51/POJK.03/2017 concerning the Implementation of
Sustainable Finance for Financial Service Institutions, Issuers, Public Companies, and the Financial Services Authority Circular Letter
No. 16/SEOJK.04/2021 regarding the Form and Content of the Annual Report of Issuers or Public Companies.
All information in this Report has been fully disclosed under these regulations, and we take full responsibility for the accuracy of the
contents of the Company’s Sustainability Report.
Jakarta, March 21, 2025
BOARD OF DIRECTORS
Hery Gunardi
President Director
Bob Tyasika Ananta Harry Gusti Utama Tribuana Tunggadewi
Vice President Director Director of Retail Banking Director of Compliance & Human Capital
Ade Cahyo Nugroho Anton Sukarna Saladin Dharmanugraha Effendi
Director of Finance & Strategy Director of Sales & Distribution Director of Information Technology
Grandhis Helmi Harumansyah Zaidan Novari Ari Rizaldi
Director of Risk Management Director of Wholesale Transaction Director of Treasury & International
Banking Banking
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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BOARD OF COMMISSIONERS
Muliaman Dharmansyah Hadad
President Commissioner and Independent Commissioner
Adiwarman Azwar Karim Komaruddin Hidayat Mohamad Nasir
Vice President Commissioner/ Independent Independent Commissioner Independent Commissioner
Commissioner
Felicitas Tallulembang Suyanto Masduki Baidlowi
Independent Commissioner Commissioner Commissioner
Abu Rokhmad Fauzi Nazaruddin
Commissioner Commissioner Commissioner
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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CORPORATE
GOVERNANCE
PT Bank Syariah Indonesia Tbk
62 2024 Sustainability Report
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06
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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CORPORATE
GOVERNANCE
Structure and
Composition of Governance [GRI 2-9, GRI 2-11]
The BSI governance structure is based on Law of the Republic of the Annual Report. The profile, roles, and responsibilities of
of Indonesia No. 40 of 2007 on Limited Liability Companies, committees, the Board of Commissioners, the Sharia Supervisory
which consists of the company’s main organs and supporting Board, and the Board of Directors are presented in detail in the
organs, as well as Financial Services Authority Regulation No. 2 Corporate Governance section of the Annual Report.
of 2024 on the Implementation of Sharia Governance for Sharia
Commercial Banks and Sharia Business Units. The company’s main In carrying out its duties, the Board of Commissioners is supported
organs include General Meeting of Shareholders (GMS), Board of by three advisory committees, namely the Audit Committee, the
Commissioners, Sharia Supervisory Board, and Board of Directors. Nomination and Remuneration Committee, and the Risk Monitoring
While supporting organs are formed through committees under the Committee. Meanwhile, the Board of Directors is assisted by the
Board of Commissioners, committees under the Sharia Supervisory supporting bodies such as Corporate Secretary, Internal Audit Unit,
Board, and committees under the Board of Directors. The Board of and Enterprise Risk Management (ERM) Committees under the Board
Commissioners consists of 10 members, comprising 5 Independent of Directors, which include Business Committee, Asset and Liability
Commissioners and 5 Commissioners. The total number of members Committee, IT Steering Committee, Risk Management Committee,
of the Sharia Supervisory Board is 5 (five) people. The Board of Policy & Procedure Committee, Business Committee, dan Human
Directors consists of 10 members. Capital Committee. Within BSI's governance structure, the President
Commissioner and the Chairman of the Sharia Supervisory Board
A detailed profile of the Board of Board of Commissioners, Sharia hold the highest governance positions. The President Commissioner
Supervisory Board, and Board of Directors, including Independent also serves as an Independent Commissioner.
Commissioners, tenure, gender composition, dual positions, and
professional experience, is available in the Company Profile section The BSI governance structure is as follows
.
Struktur Good Corporate Governance
"BSI menggunakan Three Lines Model dalam membantu organisasi mengidentifikasi struktur dan proses yang efektif untuk
memungkinkan pencapaian tujuan, dan memfasilitasi tata kelola dan manajemen risiko yang kuat."
Annual General Meeting
Board of Commissioner
Risk Monitoring Committee Nomination and Remuneration Audit Committee
Committee
Board of Sharia Oversight
Sharia Committee
Board of Director
Risk Police &
Business IT Streering Human Capital
ALCO Management Procedure
Committee Committee Committee
Committee Committee
Identification, Measurement, Mitigation, Control
Internal
Audit
Business Unit Enterprice Risk
Banking Senior Ops Financing Human
(Revenue Procurement Management
Operational Risk (SOR) Strategy Capital
Generating) (SKMR)
Decentralized Compliance
Risk Taking Operational Information Compliance Police &
Legal (Satuan Kerja
Unit Support Technology & Op. Risk Procedure
(DCOR) Kepatuhan)
1,5th
1st Line 2nd Line 3rd Line
Line
Risk Owner Independent Risk Management Independent Asurance
Delegation, Direction & Alignment, Communication,
Accountability & Reporting
Oversight Coordination & Collaborations
PT Bank Syariah Indonesia Tbk
64 2024 Sustainability Report
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Conflict of
Interest [GRI 2-15]
The provisions regarding the prevention of Conflicts of Interest In carrying out their duties, responsibilities, and functions,
have been established in the Code of Conduct. A Conflict of members of the Sharia Supervisory Board are prohibited from:
Interest occurs when a member of the Bank’s management, 1. Utilizing the Company for personal, family, and/or third-party
in carrying out their duties and responsibilities, has interests interests that may reduce the Company's assets and/or profits.
outside of their official duties—whether personal, familial, or 2. Taking and/or receiving personal benefits from the Company,
related to third parties—which may compromise their objectivity. apart from remuneration and other facilities determined by
The scope of this policy requires that the Bank's management. the GMS.
a. Avoid activities that may create a conflict of interest. 3. Holding concurrent positions as stipulated in the applicable
b. Act with integrity and responsibility, remaining free from laws and regulations.
influences that could compromise objectivity in duty
execution or cause the Bank to lose business and/or its As of the end of the reporting period, all members of the Board
reputation. of Commissioners, the Sharia Supervisory Board, and the Board
c. Refrain from misusing the Bank’s corporate identity. The of Directors have no financial or family relationships with other
corporate identity may only be used for the Bank’s interests members of the Board of Commissioners, the Sharia Supervisory
and with its approval. Board, the Board of Directors, or the controlling shareholders,
either directly or indirectly. They also have no managerial
BSI has established a Conflict-of-Interest management policy affiliations with other companies, including suppliers. The Board
that includes: of Commissioners and the Board of Directors do not hold any
a. Identification, mitigation, and management of conflicts shares in the Company's suppliers. The majority shareholding
of interest, including those arising from transactions with of the Bank is owned by PT Bank Mandiri (Persero) Tbk, with a
affiliated parties and intra-group transactions; 51.47% stake. As a result, PT Bank Mandiri (Persero) Tbk is the
b. A prohibition on Board of Directors and Board of Bank's Ultimate and Controlling Shareholder, and there are no
Commissioners members from taking actions that could indirect Ultimate and Controlling Shareholders.
harm or reduce the Bank's profits.; and
c. A disclosure obligation whenever a conflict of interest arises In 2024, there were members of the Board of Commissioners
in decision-making. and Directors who owned shares in the Company. Referring
to OJK Regulation Number 4 of 2024 and supported by OJK
Regarding conflict-of-interest policies for the Board of Regulation Number 2 of 2024, in addition to the Board of
Commissioners, Board of Directors, and Sharia Supervisory Directors & Commissioners, the Sharia Supervisory Board is
Board, BSI has established the following regulations. also required to report share ownership of 5% or more, both in
this bank and in other banks and/or companies, domiciled in and
If a situation arises where the Bank's interests conflict with the outside the country. All members of the Board of Commissioners,
personal interests of a member of the Board of Directors, the Directors, and Sharia Supervisory Board do not have shares in
Bank will be represented by another Director who does not other companies that contain a conflict of interest. There were
have a conflict of interest. In cases where the Bank's interests no transactions that met the criteria for a conflict-of-interest
conflict with all members of the Board of Directors, the Bank transaction. The discussion regarding the share ownership of the
will be represented by the Board of Commissioners or a person Board of Commissioners and Directors refers to the Corporate
appointed by the Board of Commissioners. If there are no Governance section of the Annual Report. Meanwhile, the
members of the Board of Commissioners, the General Meeting discussion on transactions involving conflicts of interest refers to
of Shareholders (GMS) will appoint one or more individuals to the Management Discussion and Analysis section of the Annual
represent the Bank in carrying out this duty. Report.
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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CORPORATE
GOVERNANCE
Nomination and Selection of
Board of Commissioners, Sharia Supervisory
Board, and Board of Directors [GRI 2-10]
The Board of Commissioners and Directors are nominated and regulations. The appointment of the Board of Commissioners,
through the Board of Commissioners’ proposals to the GMS Board of Directors, and Sharia Supervisory Board must meet the
based on the recommendations from the Nomination and criteria established at the time of appointment under applicable
Remuneration Committee. The members of the Board of regulations.
Commissioners and Board of Directors are appointed and
dismissed by the GMS by taking into account the attendance The appointment and/or replacement of the members of the Board
and decision quorums as stipulated in the Articles of Association. of Commissioners, Board of Directors, and Sharia Supervisory
The members of the Board of Commissioners and Board of Board prioritizes a professional composition, independence,
Directors must obtain approval from the authorized authority suitability of competence, and diversity, which are needed
(the Financial Services Authority/OJK). for the effective execution of the tasks and responsibilities.
Comprehensive information about the nomination and selection
The Sharia Supervisory Board is nominated at the GMS based process of the Board of Commissioners, Board of Directors, and
on the recommendations from the National Sharia Board of Sharia Supervisory Board, as well as the Diversity of the Board
the Indonesian Ulema Council, while also considering the of Commissioners, Directors, and Sharia Supervisory Board is
OJK regulations or their successors, as well as the regulations provided in the Corporate Governance section of the Annual
stipulated by the National Sharia Board and other relevant laws Report.
.
Performance Assessment of
Board of Commissioners, Sharia Supervisory
Board, and Board of Directors [GRI 2-18]
Performance assessment of the Board of Commissioners, Board The GMS may dismiss members of the Board of Commissioners
of Directors and Sharia Supervisory Board is carried out at the and Board of Directors at any time by stating the reasons, namely
Annual GMS. At the Annual GMS, the Board of Directors submits if the members of the Board of Commissioners and the Board of
the Annual Report, while the Board of Commissioners submits its Directors concerned:
annual supervisory duty report. The performance assessment of 1) fail to fulfill obligations agreed in the management contract
the Sharia Supervisory Board (DPS) is carried out through self- 2) fail to perform duties effectively;
assessment which is carried out periodically every semester 3) violate the Articles of Association and/or applicable laws and
which is reported to the OJK to obtain approval. Fulfillment of regulations;
the submission of the Supervision Results Report of the Sharia 4) commit actions that violate ethics and/or propriety that
Supervisory Board which is submitted semi-annually to the OJK should be respected as a member of the Board of Directors;
Sharia Banking Department and the National Sharia Council 5) is involved in actions that harm the Company and/or the
of the Indonesian Ulema Council. The implementation of ESG, state;
including in this case Sustainable Finance, is one of the Key 6) is convicted by a court ruling with permanent legal force;
Performance Indicator (KPI) of the Board of Directors that is 7) any other reasons deemed appropriate by the GMS for the
monitored by the Board of Commissioners. Annually, BSI submits interests and objectives of the Company.
the Sustainable Finance Action Plan (RAKB) to OJK, signed by the
Board of Directors and approved by the Board of Commissioners.
PT Bank Syariah Indonesia Tbk
66 2024 Sustainability Report
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Remuneration Policy of
the Board of Commissioners and Directors
[GRI 2-19, GRI 2-20, GRI 2-21]
The Bank has a policy on the Governance of Remuneration of 1. The Nomination and Remuneration Committee evaluates
the Board of Commissioners, Board of Directors and Sharia the remuneration policy for the Board of Commissioners and
Supervisory Board pursuant to the Financial Services Authority provides recommendations to the Board of Commissioners.
Regulation No. 59/POJK.03/2017 dated 18 December 2017 2. The Nomination and Remuneration Committee then provides
concerning the Implementation of Governance in Providing recommendations to the Board of Commissioners regarding
Remuneration for Sharia Commercial Banks and Sharia Business the remuneration policy for the Board of Commissioners.
Units. Under this policy, the Bank has established a remuneration 3. The Board of Commissioners submits remuneration
framework and other facilities as determined by the GMS, which proposals, including salary/honorarium and tantiem, to the
include among others: Controlling Shareholders for approval at the GMS.
1. Remuneration refers to financial compensation (non-kind),
including salary, allowances (net), compensation in the form
of shares, bonuses and other forms of remuneration. Komite Nominasi dan Dewan Komisaris Rapat Umum Pemegang
Remunerasi Saham
2. Other facilities provided to the Board of Commissioners and Membuat Kajian Pembahasan Remunerasi Menetapkan Remunerasi
Penyusunan
Board of Directors not in the form of finance (in kind) include: Remunerasi
a. Religious Holiday Allowance
b. Retirement Benefits
The decision on tantiem and salary/honorarium is made at the
c. Housing and Utilities Allowance
Annual GMS. The decision on tantiem and salary/honorarium
d. Vehicle Facilities and Transportation Allowance
was made during the Fourth Meeting Agenda of the Fourth
e. Medical Benefits
GMS. The voting results showed that 43,117,263,201 votes,
f. Club Membership and Professional Association Fees
or 98.4346141% of all shares with voting rights present, were
g. Communication Allowance
in favor, while 102,105,607 votes, or 0.2331021%, abstained.
h. Non-Inventory Office Facilities
Meanwhile, 685,685,188 votes, or 1.5653859%, were against
i. Business Travel Allowance
the decision.
j. Legal Assistance
k. Leave Permission
BSI also reports the ratio of average total annual compensation
3. Other facilities provided to the Sharia Supervisory Board not
of Directors to median total annual salary for all employees. Total
in the form of finance (in kind) include:
employee compensation represents the sum of all compensation
a. Religious Holiday Allowance
received by employees. The details are presented as follows.
b. Retirement Benefits
c. Medical Benefits
d. Business Travel Allowance
Description Ratio
In determining remuneration, BSI considers several indicators, Ratio of the average total annual compensation of
Directors to the median total annual salary for all 23.47 : 1
including financial performance, allocation for asset loss employees
provisions, fairness with peer groups, and alignment with the
The ratio of the percentage increase in the
BUS long-term targets and strategies. ESG performance is also average total annual compensation of Directors
(1.18) : 1
taken into account, as reflected in the ESG KPIs, including the to the ratio of the percentage increase in the
median total salary for all employees
achievement of RAKB implementation.
Remuneration of the Board of Commissioners, Board of
Directors and Sharia Supervisory Board is determined through
the following stages:
PT Bank Syariah Indonesia Tbk
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CORPORATE
GOVERNANCE
Lobbying Activities and
Political Contributions
Lobbying activities refer to the Company’s efforts to influence 2024, BSI was not involved in lobbying activities. In addition,
public policies, regulations, or government decisions that impact BSI was also not involved in any form of political contribution
the company's operations or business interests. However, during throughout 2024.
Implementation of Anti-Money Laundering
(APU), Prevention of Terrorism Financing
(PPT), and
Prevention of Proliferation of Mass Destruction
Weapons Financing (PPPSPM) Programs
Sharia Banks as part of the national banking industry with implementation of the APU, PPT, and PPPSM programs at BSI
national and global networks have an important role to ensure has been in line with laws and regulations and International Best
the integrity of financial transactions for all products and services Practices which include 5 (five) pillars of APU, PPT, and PPPSPM
used by customers and assist law enforcement in implementing which include active supervision of the Board of Directors and
anti-money laundering programs, preventing terrorism financing, Board of Commissioners, policies and procedures, internal
and preventing proliferation financing. For BSI, this is not only a control, management information systems, and human resources
form of fulfillment of regulatory compliance commitments, but and training. Discussions related to the APU, PPT, and PPPSM
also an effort to realize the welfare of humanity and eliminate programs at BSI have been presented in the Annual Report in
harm by paying attention to the basic values of sharia. The Corporate Governance section.
Sustainability
Governance [OJK E]
Person in Charge of Implementing Sustainable Finance
[OJK E.1, GRI 2-9, GRI 2-12, GRI 2-13, IFRS S1-GOVERNANCE, IFRS S2- GOVERNANCE]
The Bank has an ESG governance structure, which is stipulated active supervision includes the preparation of the Sustainable
In implementing ESG, BSI involves the Board of Commissioners, Finance Action Plan, the Sustainability Report, and the
Board of Directors, and Sharia Supervisory Board in actively formulation of the sustainability strategy.
supervising the implementation of Sustainable Finance. The
PT Bank Syariah Indonesia Tbk
68 2024 Sustainability Report
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environmental and social impact through ESG implementation
Board of Commissioners/ requires the participation of every BSI employee. The ESG
Related Commissioner Sharia Supervisory Board
Working Group, ESG Coordinating Work Unit, and ESG
Committee
Contributing Work Units consistently base their decisions on the
identification of sustainability risks and opportunities, which are
Board of Directors/Related Director Committee
considered in the RMC meetings and incorporated into the ESG
ESG Working Group framework, vision, commitment, strategy, and initiatives.
ESG Coordinator Work Unit As a company engaged in the financial services industry, the
ESG program of BSI is primarily focused on Sustainable Finance
ESG Contributor Work Unit activities, which are outlined annually in the RAKB. The duties
and responsibilities of Sustainable Finance are allocated as
• Business Unit • Enabler Unit follows.
• Support Unit • Regional Office 1. Board of Commissioners: provides direction and approval
for the RAKB proposal submitted by the Board of Directors.
Supervision of the RAKB implementation is conducted
BSI has formed an ESG Working Group under the Risk
quarterly through the Risk Monitoring Committee.
Management Committee (RMC) which has been stated in the
2. Board of Directors: provides direction and approval for
Decree of the Board of Directors No. 03/219-KEP/DIR dated June
BSI’s sustainable finance strategy and ensures that its
6, 2024 concerning the Establishment of the ESG Group under the
implementation aligns with the bank-wide strategy.
supervision of the Deputy President Director & Appointment of
3. Sharia Supervisory Board: ensures that the RAKB program
a Personal Data Protection Officer (PPDP) under the supervision
aligns with the sharia principles.
of the Director of Compliance & Human Resources. The ESG
4. ESG Subcommittee: establishes strategies, refines risk
Working Group assists the RMC by supporting the committee
management implementation, and determines business and
in formulating proposals to be recommended and decided
operational decisions related to the Environmental, Social,
upon during committee meetings. BSI has also established
and Governance aspects.
an ESG Coordinator Work Unit responsible for coordinating
5. Environmental, Social, and Governance (ESG) Group:
the development of frameworks, visions, commitments,
coordinates and consolidates with relevant work units
strategies, and initiatives to integrate ESG aspects, including the
for the implementation of sustainable finance programs,
implementation of sustainable finance, across all BSI’s business
prepares the 2025 BSI RAKB document, and submits it to the
and operational activities. The integration of ESG aspects
regulator. The ESG Group also conducts monthly monitoring
and the implementation of sustainable finance also involve
of the implementation of the RAKB program.
Contributing Work Units that actively execute ESG strategies
6. All the human resources of work units involved in the
and initiatives across all business and operational activities
implementation of the RAKB 2025 program.
within their respective scopes, aligning with the established BSI
ESG framework, vision, and commitment. The ESG Contributing
The parties responsible for the implementation of the Sustainable
Work Units include Business Units, Support Units, Enabler Units,
Finance program are as follows.
and Regional Offices. Furthermore, the achievement of a broad
Work Unit Function
Environmental, Social, & Governance (ESG) Develop frameworks, strategies, road maps, commitments, and targets related to the
implementation of BSI’s sustainable finance
Strategy Planning & Performance Management Develop strategies and the Bank’s Business Plan to be executed annually.
Group (SPM)
Program implementers:
1. Green Financing
2. UMKM/Social Financing Portfolio
3. Sustainable Financing Ratio
Corporate Business: a. Perform financing distribution in accordance with the sustainable finance principles (Green
1. Corporate Business 1 Group Financing and UMKM/Social Financing)
2. Corporate Business 2 Group b. Develop banking products that support the sustainable finance principles
3. Corporate Business 3 Group
Program implementers:
1. Green Financing
2. Sustainable Financing Ratio
Commercial Business: Program implementers:
1. Commercial Business 1 Group 1. Green Financing
2. Commercial Business 2 Group 2. Sustainable Financing Ratio
Small Medium Enterprise (SME) Busines Group Program implementers:
(MBG) 1. UMKM/Social Financing Portfolio
2. Sustainable Financing Ratio
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CORPORATE
GOVERNANCE
Work Unit Function
Micro Busines Group (MBG) Program implementers:
1. UMKM/Social Financing Portfolio
Islamic Ecosystem Solution Group (ISE) Program implementers:
1. Product development
International & Financial Institution Group (FIG) Program implementers:
1. Product development
Treasury & Global Market Group (TGM) Program implementers:
1. Product development
Operational-Portfolio & Market Risk Group (ERM) Program implementers:
1. Governance & Policy Pillars
Data & Decision Management Group (DDM) Program implementers:
1. Green Financing
2. UMKM/Social Financing Portfolio
Compliance & Anti Money Laundering (AML) – Program implementers:
Countering – Countering Financing of Terrorism 1. Product development
(CFT) Group (CAC)
Policy & Procedure Group (PPG) Creation of internal regulations to support the sustainable finance programs.
Program implementers:
1. Governance and Policy Pillars
Distribution Strategy Group (DSG) Promote the implementation of the sustainable finance programs in all BSI outlets and optimize
the distribution of retail business ecosystem financing at designated branch growth points.
Program implementers:
1. Digital Carbon Trading
2. Sustainable financing disbursement
Corporate Secretary & Communication Group (CSG) Fulfill the CSR and corporate communication functions.
Program implementers:
1. Signature campaign – BSI Sustainable Movement
2. 1 Home 1 Tree
3. Sustainability on Campus Collaborating with BSI Rock
4. Green Business Culture Internal Campaign
5. ISO 26000 and SROI assessments
6. BSI Assisted Villages with the ESG impact assessments
7. BSI Scholarship
8. Optimization of Zakat Distribution
9. Waste Management Pilot Project (Circular Economy)
10. Green Zakat Pilot Project
Bank Syariah Indonesia Corporate University Providing training/arranging programs to improve employee capabilities in the context of
implementing sustainable finance.
Program implementers:
1. Sustainable finance awareness
2. Training obligations for the SF supervisory and BSI board
3. ESG training obligations
4. Green Business Culture Internal Campaign
Marketing & Communication Group (MCG) Encourage product marketing communication based on sustainable finance principles
Program implementers:
1. Signature campaign – BSI Sustainable Movement
Card Business Group (CBG) Program implementers:
1. Environmentally-Friendly Sharia Card
Human Capital Strategy & Policy Group (HCP) Program implementers:
1. Sustainable finance awareness
2. ESG training obligations
Procurement & Fixed Asset Group (PFA) Procure infrastructure that enables the implementation of sustainable finance
Program implementers:
1. Green Building
2. Electric Vehicle
3. Charging Station
4. Solar Panel
Corporate Finance & Accounting Group (CFA) Consolidate financial statements related to sustainable finance portfolio and collection of
corporate zakat funds.
Program implementers:
1. Optimization of Zakat Distribution
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70 2024 Sustainability Report
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Work Unit Function
BSI Maslahat BSI’s social institution partner that administers zakat utilization programs.
Program implementers:
1. Solar Panel
2. ISO 26000 and SROI assessments
3. BSI Assisted Villages with the ESG impact assessments
4. BSI Scholarship
5. Optimization of Zakat Distribution
6. Waste Management Pilot Project (Circular Economy)
7. Green Zakat Pilot Project
The results of the RAKB implementation are then reported to the Board of Directors. Subsequently, the results will be submitted to the
Board of Commissioners for direction The ESG Working Group also monitors and evaluates the implementation of RAKB priorities on
a quarterly basis and reports the findings to the RMC, which subsequently submits the report to the ESG Group Supervision Director
and the Audit Committee. The results of the RAKB implementation are discussed in the Board of Commissioners and Directors
Meeting (Rakomdir). BSI reports the Bank’s sustainability performance to shareholders at the General Meeting of Shareholders (GMS).
Shareholders can express their opinions on Environmental, Social, and Governance (ESG) issues during the GMS).
Governance strengthening is also realized by aligning ESG aspects in the Policy Architecture. BSI has aligned ESG aspects in the provisions
for financing distribution which include:
1. Negative List in Financing Policy
2. Portfolio Guideline
3. Exclusion List in the Standards of Financing Procedure
4. Industry Acceptance Criteria
Development of Sustainable-Finance Related Competencies [OJK E.2, GRI 2-17, FS4, IFRS-S1-GOV,
IFRS-S2-GOV]
The implementation of ESG and Sustainable Finance requires specific competencies related to sustainability. BSI acknowledges
that sustainability-related competencies should be developed regularly. In 2024, BSI conducted various training and competency
development programs for employees to enhance their understanding of sustainability. These programs also aimed to keep employees
informed about the latest developments and emerging issues related to sustainability. Various trainings and programs for employee
competency development are managed by BSI Corporate University. Throughout 2024, a total of 8,420 BSI employees participated in
education and training programs related to Sustainable Finance. These sessions included ESG-related topics that particularly focus on
the SME and Wholesale segments.
BSI also implemented competency development programs related to sustainable development for the Board of Commissioners and
Directors. The types of training, materials and training organizers can be seen in the table below.
Table of Sustainable Finance Competency Development for Board of Commissioners
Education and
Name Position Education and Training Materials Date Organizer
Training
Felicitas Independent Sharing Forum Sharing Session dengan Tema Sustaining Growth August 28, 2024 Bank Mandiri
Tallulembang Commissioner Momentum Amid Global Uncertainties and
Challenges
Suyanto Commissioner Sharing Forum Sharing Session dengan Tema Sustaining Growth August 28, 2024 Bank Mandiri
Momentum Amid Global Uncertainties and
Challenges
Masduki Commissioner Sharing Forum Sharing Session dengan Tema Sustaining Growth August 28, 2024 Bank Mandiri
Baidlowi Momentum Amid Global Uncertainties and
Challenges
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CORPORATE
GOVERNANCE
Table of Sustainable Finance Competency Development for Board of Commissioners
Type of Education
Name Position Education and Training Materials Date Organizer
and Training
Hery Gunardi President Workshop Strategic Approach to Risk Management January 19, 2024 Ministry of Indonesian SEO’s
Director towards SOE's Business Sustainibility
Workshop Level Up To The Next Journey January 20, 2024 PT Bank Syariah Indonesia Tbk,
Bank Syariah Indonesia
Corporate University,
Distribution Strategy Group
(DSG)
Top Executive Leadership Transformation February 26, 2024 PT Bank Syariah Indonesia Tbk
Learning Program Bank Syariah Indonesia
(TELP) Corporate University
Workshop Foundation of Strategic Governance and From September IMD Lausanne Swiss
Navigating Disruption 30 to
October, 1 2024
Seminar Seminar on Level 7 Alignment for Directors of June 5-6 2024 Bankers Association for Risk
Level 5 Risk Management Certificate holders Management (BARA)
Bob Tyasika Vice Workshop Strategic Approach to Risk Management January 19, Ministry of Indonesian SEO’s
Ananta President towards SOE's Business Sustainibility 2024
Director
Workshop Level Up To The Next Journey January 20, PT Bank Syariah Indonesia Tbk,
2024 Bank Syariah Indonesia
Corporate University,
Distribution Strategy Group
(DSG)
Focus Group Implementation Strategy for Financial January 26, 2024 Financial Services Authority
Discussion (FGD) Literacy and Inclusion Activities in 2024 (OJK)
Top Executive Leadership Transformation February 26 PT Bank Syariah Indonesia Tbk
Learning Program 2024 Bank Syariah Indonesia
(TELP) Corporate University
Certification Qualification 7 Competency Certification - June 24, 2024 Sharia Finance Certification
Banking Risk Management Field Institute (LSPKS)
Workshop Monitoring the ESG Implementation in July 25, 2024 PT Bank Mandiri (Persero) Tbk
Mandiri Group and Sharing Best Practice
related to ESG Framework & Disclosure
Focus Group Enhancing Fraud Detection System to August 27, 2024 Bank Indonesia (BI)
Discusson (FGD) Strengthen Cybersecurity Resilience in the
Payment System Industry
Workshop Championing The Future Admist Great August 29, 2024 PT Bank Mandiri (Persero) Tbk
Challenge Through Transformational
Leadership
Sharing Session Collborative Future - Paving Pathways For November 15, PT Bank Mandiri (Persero) Tbk
Better Indonesia 2024
Seminar Level 7 Alignment for Directors with Level 5 May 20, 2024 JMS Education
Risk Management Certificates
Certification Qualification 7 Competency Certification - June 24, 2024 Sharia Finance Certification
Banking Risk Management Field Institute (LSPKS)
PT Bank Syariah Indonesia Tbk
72 2024 Sustainability Report
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Type of Education
Name Position Education and Training Materials Date Organizer
and Training
Tribuana Compliance Level 5 Banking Managing Legal, Compliance, Reputation, and January 25, 2024 Bank Syariah Indonesia
Tunggadewi & Human Risk Management Strategic Risks Corporate University, Maisa
Capital Refreshment Edukasi
Director
Level 5 Banking Managing Insurance Risk, Intra-Group January 26, 2024 PT Bank Syariah Indonesia Tbk
Risk Management Transaction Risk, Stress and Back Testing, and Bank Syariah Indonesia
Refreshment Analyzing Information System Requirements Corporate University
Top Executive Leadership Transformation February 26, PT Bank Syariah Indonesia Tbk
Learning Program 2024 Bank Syariah Indonesia
(TELP) Corporate University
Seminar Optimizing the Role of the Financial Industry April 29, 2024 Communication Forum
in Preventing Green Financial Crimes and for Director or Banking
Other Predicate Crimes Compliance (FKDKP)
Seminar Level 7 Alignment for Directors of Level 5 Risk May 7 and 8, Bankers Association for Risk
Management Certificate holders 2024 Management (BARA)
Seminar Level 7 Alignment for Directors of Level 5 Risk May 20, 2024 Communication Forum
Management Certificate holders for Director or Banking
Compliance (FKDKP)
Seminar Financial Education Programs for Women and June 25, 2024 Financial Services Authority
Mothers “BUNDAKU SICANTIKS: Financially (OJK)
Smart Mothers Build Prosperous Families”
Webinar Addressing Cybercrime, including Online July 17, 2024 Financial Services Authority
Gambling, as a Predicate Crime for Money (OJK)
Laundering
Workshop Mandiri Leadership Forum Workshop August 29, 2024 PT Bank Mandiri (Persero) Tbk
Workshop Workshop by SOE Deputy Minister: SOE's September 13, The Ministry of State-Owned
Strategic Program and Risk Management for 2024 Enterprises (SOE)
Indonesia's Future
Conference Employee & Industrial Relations Conference September 20, Indonesia Human Capital
2024 Forum Human Capital Indonesia (FHCI) 2024 (FHCI) for SOE
BUMN
Webinar by FKDKP Economic Prospects for 2025: Paving the Way December 11, Communication Forum
to Golden Indonesia 2045 2024 for Director or Banking
Compliance (FKDKP)
Anton Sukarna Sales & Workshop Level Up To The Next Journey January 20, 2024 PT Bank Syariah Indonesia Tbk
Distribution on Digital & Bank Syariah Indonesia
Director Transaction Corporate University
Strategic Direction Distribution Strategy Group
(DSG)
Level 5 Banking Managing Legal, Compliance, Reputation, and January 25, 2024 Bank Syariah Indonesia
Risk Management Strategic Risks Corporate University, Maisa
Refreshment Edukasi
Level 5 Banking Managing Insurance Risk, Intra-Group January 26, 2024 PT Bank Syariah Indonesia Tbk
Risk Management Transaction Risk, Stress and Back Testing, and Bank Syariah Indonesia
Refreshment Analyzing Information System Requirements Corporate University, Maisa
Edukasi
Seminar Level 7 Alignment for Directors of Level 5 Risk May 7-8, 2024 Bankers Association for Risk
Management Certificate holders Management (BARA)
Training The Impact Steward Leadership Program November 11-15, Internal Bank
2024
Ade Cahyo Direktur Workshop by the Strategic Approach to Risk Management January 19, 2024 Ministry of Indone-sian SEO
Nugroho Finance & SOE Min-istry towards SOE's Business Sustainibility
Strategy
Top Executive Leadership Transformation February 26, PT Bank Syariah Indonesia Tbk
Learning Program 2024 Bank Syariah Indonesia
(TELP) Corporate University
Seminar Level 7 Alignment for Directors of Level 5 Risk June 3-6 2024 Bankers Association for Risk
Management Certificate holders Management (BARA)
Workshop Mandiri Leadeship Forum Workshop August 29, 2024 PT Bank Mandiri (Persero) Tbk
PT Bank Syariah Indonesia Tbk
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Type of Education
Name Position Education and Training Materials Date Organizer
and Training
Zaidan Novari Wholesale Workshop Level Up To The Next Journey January 20, 2024 PT Bank Syariah Indonesia Tbk
Transaction on Digital & Bank Syariah Indonesia
Banking Transaction Corporate University
Director Strategic Direction Distribution Strategy Group
(DSG)
Top Executive Leadership Transformation February 26, PT Bank Syariah Indonesia Tbk
Learning Program 2024 Bank Syariah Indonesia
(TELP) Corporate University
Seminar Level 7 Alignment for Directors of Level 5 Risk September 10, PT Bank Syariah Indonesia Tbk
Management Certificate holders 2024 Bank Syariah Indonesia
Corporate University
Training Executive Leadership: Executive Leadership: October 7-20, London Business School,
Perfomance People Skills for Leaders 2024 UK (Inggris)
Saladin Information Workshop Level Up To The Next Journey January 20, 2024 PT Bank Syariah Indonesia Tbk
Dharmanugraha Technology on Digital & Bank Syariah Indonesia
Effendi Director Transaction Corporate University
Strategic Direction Distribution Strategy Group
(DSG)
Top Executive Leadership Transformation February 26, PT Bank Syariah Indonesia Tbk
Learning Program 2024 Bank Syariah Indonesia
(TELP) Corporate University
Seminar Level 7 Alignment for Directors of Level 5 Risk June 5-6, 2024 PT Bank Syariah Indonesia Tbk
Management Certificate Holders Bank Syariah Indonesia
Corporate University
Certification Level 7 Risk Management Recertification July 17 2024 PT Bank Syariah Indonesia Tbk
Bank Syariah Indonesia
Corporate University
Grandhis Helmi Risk Man- Workshop Level Up To The Next Journey January 20, 2024 PT Bank Syariah Indonesia Tbk
Harumansyah agement on Digital & Bank Syariah Indonesia
Director Transaction Corporate University
Strategic Direction Distribution Strategy Group
(DSG)
Seminar Level 7 Alignment for Directors with Level 5 June 19-20, 2024 Bankers Association for Risk
Risk Management Certificates Management (BARA)
Seminar International Seminar on Risk Management June 27, 2024 Bank Indonesia
Convention Draft of Indonesian National Work July 8, 2024 Financial Services Authority
Competency Standards (RSKKNI) for Banking
Risk Management
Certification Level 7 Risk Management Recertification July 17, 2024 PT Bank Syariah Indonesia Tbk
Bank Syariah Indonesia
Corporate University
Seminar Sharia Financial Access Busi-ness Education July 23, 2024 Financial Services Authority
and Meetup Forum (FEBIS) & Sharia Finan-cial
Inclusive Pesantren Ecosys-tem (EPIKS)
Seminar Nusantara Sharia Economic Forum 2024 July 30, 2024 NET TV
Seminar Risk & Governance Summit 2024 November 26, Financial Services Authority
2024
Seminar AI for Leaders Leveraging Data Analytics December 2-6, National University of
2024 Singapore
Harry Gusti Retail Seminar Level 7 Alignment for Directors of Level 5 Risk June 5-6 2024 Bankers Association for Risk
Utama Banking Management Certificate holders Management (BARA)
Director
Certification Qualification of 7 Fields of Banking Risk June 26, 2024 PT Bank Syariah Indonesia Tbk
Management Bank Syariah Indonesia
Corporate University
Lembaga Sertifikasi Profesi
Keuangan Syariah - LSPKS
Training Sharia Banking Fundamental Training July 4-5, 2024 LPPI
PT Bank Syariah Indonesia Tbk
74 2024 Sustainability Report
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Type of Education
Name Position Education and Training Materials Date Organizer
and Training
Ari Rizaldi Treasury & Certification Level 7 Risk Management Recertification June 26, 2024 PT Bank Syariah Indonesia Tbk
International Bank Syariah Indonesia
Banking Corporate University
Director Lembaga Sertifikasi Profesi
Keuangan Syariah - LSPKS
Seminar Executive Overview of Islamic Banking July 4-5, 2024 PT Bank Syariah Indonesia Tbk
Bank Syariah Indonesia
Corporate University
Lembaga Sertifikasi
Profesional Perbankan (LSPP)
Seminar Level 7 Alignment for Directors of Level 5 Risk July 4-5, 2024 PT Bank Syariah Indonesia Tbk
Management Certificates holders Bank Syariah Indonesia
Corporate University
Lembaga Sertifikasi Profesi
Keuangan Syariah - LSPKS
Table of Sustainable Finance Competency Development for Responsible Units
Education and Education and Training
Name Position Date Organizer
Training Materials
Area Commercial Business Sustainable Financing
Yurista Pradana Modular Training 1 Juli 2024 Internal Bank
Manager Wholesale
Area Commercial Business Sustainable Financing
Shelinda Rahman Modular Training 1 Juli 2024 Internal Bank
Relationship Manager Wholesale
Sustainable Financing
R. Yogi Arieffiandi Client Service Team Leader Modular Training 1 Juli 2024 Internal Bank
Wholesale
Senior Commercial Risk Sustainable Financing
Adi Supriadi Modular Training 1 Juli 2024 Internal Bank
Reviewer Wholesale
Muhammad Ilham Senior Commercial Risk Sustainable Financing
Modular Training 1 Juli 2024 Internal Bank
Setiadi Reviewer Wholesale
Corporate Business Senior Sustainable Financing
Exval Mahendra Saputro Modular Training 1 Juli 2024 Internal Bank
Relationship Manager Wholesale
Doli Ahdar Furqoni Corporate Business Senior Sustainable Financing
Modular Training 1 Juli 2024 Internal Bank
Matondang Relationship Manager Wholesale
Corporate Business Sector 3 Sustainable Financing
Aldida Safia Ruzis Modular Training 1 Juli 2024 Internal Bank
Analyst Wholesale
Corporate Business Sector 1 Sustainable Financing
Winda Mega Permata Modular Training 1 Juli 2024 Internal Bank
Analyst Wholesale
Corporate Business Sector 2 Sustainable Financing
Anggita Ferina Puteri Modular Training 1 Juli 2024 Internal Bank
Senior Analyst Wholesale
Corporate Account Sustainable Financing
Asry Sofwan Modular Training 1 Juli 2024 Internal Bank
Maintenance Officer Wholesale
Corporate Business Senior Sustainable Financing
Budi Septiawan Modular Training 1 Juli 2024 Internal Bank
Relationship Manager Wholesale
Corporate Business Sector 1 Sustainable Financing
Dita Puspitasari Modular Training 1 Juli 2024 Internal Bank
Analyst Wholesale
Corporate Business Sector 2 Sustainable Financing
Muhamad Chusni Aziz Modular Training 1 Juli 2024 Internal Bank
Analyst Wholesale
Corporate Business Sector 2 Sustainable Financing
Val Azura Abdurrahman Modular Training 1 Juli 2024 Internal Bank
Analyst Wholesale
Legal Wholesale Department Sustainable Financing
Tuti Aditama Modular Training 1 Juli 2024 Internal Bank
Head Wholesale
Value Chain Business Sustainable Financing
Fierda Financyana Modular Training 1 Juli 2024 Internal Bank
Department Head Wholesale
Wholesale Business Strategy Sustainable Financing
Fenny Aslinda Modular Training 1 Juli 2024 Internal Bank
Department Head Wholesale
Helga Pratiwi Corporate Financing Risk 1 Sustainable Financing
Modular Training 1 Juli 2024 Internal Bank
Anggraesti Senior Analyst Wholesale
Corporate Financing Risk 3 Sustainable Financing
Yondi Kharisma Saputro Modular Training 1 Juli 2024 Internal Bank
Senior Analyst Wholesale
PT Bank Syariah Indonesia Tbk
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Education and Education and Training
Name Position Date Organizer
Training Materials
Sustainable Financing
Rakhmad Syarifudin Regional Analyst Modular Training 1 Juli 2024 Internal Bank
Wholesale
Portfolio Analytics Sustainable Financing
Eka Nurdiana Septiyani Modular Training 1 Juli 2024 Internal Bank
Management Officer Wholesale
Decentralized Compliance &
Sustainable Financing
Zendy Prima Operational Risk Team Leader Modular Training 1 Juli 2024 Internal Bank
Wholesale
- RMD
Corporate Business Sector 1 Sustainable Financing
Septiana Sakti Praharani Modular Training 1 Juli 2024 Internal Bank
Analyst Wholesale
Corporate Business Sector 4 Sustainable Financing
Muhammad Faisal Modular Training 1 Juli 2024 Internal Bank
Analyst Wholesale
Sustainable Finance Sustainable Financing
Aris Widi Setiawan Modular Training 1 Juli 2024 Internal Bank
Department Head Wholesale
ESG Strategy & Portfolio Sustainable Financing
Wulandari Syaputri Modular Training 1 Juli 2024 Internal Bank
Management Senior Officer Wholesale
Funding & Liquidity Sustainable Financing
Aldi Rahadhika Modular Training 1 Juli 2024 Internal Bank
Management Department Head Wholesale
Senior Forex, Structured Product Sustainable Financing
Noviar Yulianti Modular Training 1 Juli 2024 Internal Bank
& Treasury Overseas Analyst Wholesale
Sustainable Financing
Abdul Gafur SME Risk Department Head Modular Training 1 Juli 2024 Internal Bank
Segmen SME
Aditya David Bagus Sustainable Financing
SME Agribusiness Officer Modular Training 10-Sep-24 LPPI
Setyawan Segmen Sme
Sustainable Financing
Aditya Sanjaya SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Micro Business Distribution Sustainable Financing
Agus Rahmanto Modular Training 10-Sep-24 LPPI
Team Leader Segmen SME
SME Senior Relationship Sustainable Financing
Agus Sudrajat Modular Training 10-Sep-24 LPPI
Manager Segmen SME
Micro Product Risk Section Sustainable Financing
Arie Normandia Modular Training 10-Sep-24 LPPI
Head Segmen SME
Sustainable Financing
Arif Budiman SME Agribusiness Officer Modular Training 10-Sep-24 LPPI
Segmen SME
Sustainable Financing
Arif Ridwan SME Product Risk Officer Modular Training 10-Sep-24 LPPI
Segmen SME
Sustainable Financing
Aris Rusdiyanto SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Sustainable Financing
Azmi Muhammad Sidqi SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Sustainable Financing
Deni Rezky SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Insurance & Guarantee Sustainable Financing
Denny Susetyo Wibowo Modular Training 10-Sep-24 LPPI
Management Officer Segmen SME
SME Senior Relationship Sustainable Financing
Dian Kuntiasih Modular Training 10-Sep-24 LPPI
Manager Segmen SME
Sustainable Financing
Diar Guntara SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Sustainable Financing
Eko Suprobo SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Firdaus Ario Sustainable Financing
SME Relationship Manager Modular Training 10-Sep-24 LPPI
Sukmalinata Segmen SME
Sustainable Financing
Hidayat Syahrun SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Sustainable Financing
Hidayatullah SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Sustainable Financing
Kamalodi SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Sustainable Financing
Marwa Susilawati SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
PT Bank Syariah Indonesia Tbk
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Education and Education and Training
Name Position Date Organizer
Training Materials
Sustainable Financing
Mohamad Yasin SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Norman Adrian Gun Sustainable Financing
SME Relationship Manager Modular Training 10-Sep-24 LPPI
Repi Segmen SME
Sustainable Financing
Nurhayati SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Sustainable Financing
Nurina Ayu Ningtias SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Strategy & Product Sustainable Financing
Nurita Afridiana Modular Training 10-Sep-24 LPPI
Development Officer Segmen SME
Sustainable Financing
Randi Kosim Siregar SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
SME Ecosystem & Fintech Sustainable Financing
Rani Kusuma Wijayanti Modular Training 10-Sep-24 LPPI
Officer Segmen SME
Sustainable Financing
Ratna Pradipta SME Relationship Manager Modular Training 10-Sep-24 LPPI
Segmen SME
Riyan Bahtera Sustainable Financing
KUR Business Initiative Officer Modular Training 10-Sep-24 LPPI
Mutaqodim Segmen SME
Shofwan Muhammad Sustainable Financing
SME Relationship Manager Modular Training 10-Sep-24 LPPI
Rasyid Segmen SME
Risk Management in the Implementation of Sustainable Finance [OJK E.3, FS2, IFRS S1-RISK
MANAGEMENT, IFRS S2-RISK MANAGEMENT, FN-CB-550a.1, FN-CB-550a.2]
Risk management in the implementation of sustainable finance is dynamics due to the global economic shift toward a low-carbon
conducted along with the Bank’s risk management. Identification, economy. Therefore, these changes require BSI to adjust its
measurement, supervision, and risk control process also include policy direction, which may impact its business, reputation, and
the aspects of Environment, Social, and Governance (ESG) asset value.
. The risks arising from the implementation of sustainable
finance can be effectively managed through four pillars of Climate Risk Stress Testing
risk management implementation: (1) Active Supervision by
the Board of Commissioners, Board of Directors, and Sharia BSI has participated in the Pilot Project of Climate Risk
Supervisory Board; (2) Adequacy of policies, procedures, and Management and Scenario Analysis (CRMS) in managing
limit setting; (3) Adequacy of the risk management process; and climate-related risks. The implementation of CRMS refers to
(4) Comprehensive internal control systems. the guidelines issued by the Financial Service Authorithy (OJK).
The implementation was carried out in stages by considering
In the implementation, the Board of Commissioners, Board infrastructure readiness and compliance with external
of Directors, and Sharia Supervisory Board are responsible to regulations. In implementing CRMS, BSI conducted Climate
periodically evaluate the risks and opportunities arising from Risk Stress Testing (CRST) which was a comprehensive process
climate change through supervision of the preparation of the to evaluate the extent to which climate change risks can affect
Sustainable Finance Action Plan, sustainability report, and the Bank's financial performance, strategy, governance, and risk
sustainability strategies. The Bank also has a dedicated function management framework.
responsible for monitoring and evaluating risks related to ESG.
Financing portfolio management considers ESG aspects, one In 2024, BSI became one of the banks appointed by the Financial
of which through regulation of financing disbursement limits Service Authority (OJK) and Bank Indonesia to conduct the first
for sectors with high carbon emission. The risk management pilot project of Climate Risk Stress Testing (CSRT). CRST was
of ESG is outlined in various provisions, including the Business conducted to assess the Bank's resilience to climate change
Procedure Standards for Portfolio Guidelines, the Operational consisting of physical risks and transition risks. Climate risk had
Technical Guidelines for Industry Acceptance Criteria (IAC), and the potential to have a direct impact on financial risks, including
the Business Procedure Standards for each financing segment. credit risk, market risk, liquidity risk, and operational risk. In
the first Pilot Project CRST phase, BSI conducted a climate
The risk management regarding climate change includes the risk impact analysis on 51.63% of the total financing portfolio
management of physical and transition risk. Physical risk is a consisting of the mandatory sector from OJK and the optional
risk arising from natural events resulting from climate change. sector determined by the Bank to fulfill 50% of the portfolio
transition risk is a risk arising from the shift in government and using flood and forest fire scenarios for physical risks and climate
stakeholder regulations, technological advancements, and social
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scenarios prepared by the Network for Greening the Financial System (NGFS), which included the Current Policies, Delayed Transition,
and Net Zero 2050 scenarios for transition risks.
Disorderly Too little, too late
Current Policies: Assuming current climate policies
High
1
remain unchanged so that physical risks increase as global
temperature rises above 1.5°C or 2°C, while transition
risks remain low due to minimal changes in policies and
Delayed technology.
Transition
Transition risk
2 Delayed Transition: Assuming that annual emissions
will not decrease until 2030. However, after that, stricter
Net Zero policies will be implemented to limit global warming to 2°C
2050 and control CO2 emissions.
(15°C)
Current
Policies 3 Net Zero 2050: Assuming aggressive steps are taken to
Low
achieve net zero emissions by 2050, with stringent policies
Orderly Hot house world and rapid economic changes to limit global temperature
rise to below 1.5°C.
Low Physical risk High
BSI conducted a climate scenario analysis covering 8 (eight) sectors that contributed 51.63% of the total financing portfolio. These
sectors include Agriculture, Forestry and Fisheries, Mining and Quarrying, Electricity, Gas and Water, Construction, Transportation,
Warehousing and Communication, Manufacturing Industry, Household: Mortgage, and Health and Social Services. The details of the
share by sector can be seen in the following diagram.
Table of CRST Portfolio
Amount
Sector %
(in Billion Rupiah)
Agriculture, Forestry and Fisheries* 17,731.40 7.38
Mining and Quarrying* 2,380.25 0.99
Electricity, Gas and Water* 4,762.72 1.98
Construction* 19,808.46 8.24
Transportation, Warehousing and Communication* 8,325.66 3.46
Manufacturing Industry* 11,769.28 4.90
Household: Mortgage* 52,517.02 21.85
Health and Social Services** 6,812.10 2.83
Other Sector*** 116,209.15 48.36
Total 240,316.04 100.00
Information:
* Mandatory Sector of OJK
** Optional sectors determined by the Bank to fulfill 50% of the portfolio
*** Sectors not included in this CRST
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Agriculture, Forestry and Fisheries 7,38%
Mining and Quarrying 0,99%
Electricity, Gas and Water 1,98%
Construction 8,24%
Transportation, Warehousing
and Communication 3,46%
Other Sector 48,36%
Manufacturing Industry 4,90%
Household: Mortgage 21,85%
Health and Social Services 2,83%
The results of the CSRT calculation indicate that climate In the CRST market risk assessment, conducted across all
risk impacts the bank's capitalization. However, the bank's scenarios, both short-term and long-term, there is an increase in
capitalization remains adequate to anticipate any potential risks. market risk capital charges. In the long term, capital charges have
This is reflected in the capital adequacy ratio, which, based on increased but remain stable across all scenarios and periods. This
stress test results, remains above the minimum required capital is due to the use of a fixed data period, specifically based on the
adequacy level set by the regulator, both in the short-term and position as of 31 December 2023. The change in the value of
long-term. Additionally, climate risk also affects the tightening FVTOCI securities will increase in 2040, particularly under the
of the bank's liquidity, but the bank's liquidity position remains delayed scenario, due to the implementation of new climate-
above the threshold set by the regulator. related policies.
In the CRST measurement for short-term credit risk, BSI has In the CSRT operational risk assessment, BSI has analyzed the
considered the impact of transition risk on specific sectors and impact of climate change on operational risk. The assessment
physical risk on the agriculture sector and home ownership on physical risk and transition risk was conducted. The impact
financing. Under stress conditions, the Bank's portfolio of physical risk on property depreciation was not significant. The
experienced a decline in quality and a decrease in CAR. However, impact of physical risk was IDR 12,284.43 million. This is because
these ratios remain above the limits set by the regulator. In the most of BSI's branch offices are leased assets, so the loss due
short term, BSI uses a dynamic balance sheet with the data from to depreciation becomes the risk of the owner or the insurance
Bank business plan as the baseline. company.
In the long-term CRST related to credit risk, BSI only considered For the impact of transition risk, BSI assumed an additional
the impact of transition risk on certain sectors, assuming that cost of IDR66,915.57 million per year, arising from employee
the Bank’s total financing remains static/same as the position training on climate related risk and/or ESG, costs for green
in December 2023. BSI’s portfolio is not affected under the building development/investments in renewable technology,
current policies scenario because there is no transition risk in expert fees related to climate/ESG risk management, and other
this scenario. expenses. The impact of transition risk and physical risk on LCR is
a decrease in LCR. However, the LCR projection is still above the
100% threshold.
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Relationships With the Stakeholders [OJK E.4, GRI 2-29, FS5]
Stakeholder engagement is a crucial element in ensuring the sustainability of BSI’s business. BSI recognizes that stakeholder engagement
provides long-term benefits to society. Therefore, BSI identifies stakeholders based on their proximity to and influence on business
continuity. BSI also involves stakeholders in the formulation of policies and the implementation of programs related to sustainability
issues that are important for the bank, while taking into account the feedback and the specific needs of each stakeholder. BSI also makes
use of stakeholder engagement as a key factor in addressing issues on material topics. The identification of involved stakeholders is
conducted by the Corporate Secretary & Communication Group (CSG) Division according to the Standard Operating Procedures of the
Corporate Secretary & Communication Group.
.
Stakeholder Engagement, Key Topics, and Bank Response
Basis of Identi-
Stakeholders Method of Approach Key Topics
fication
Shareholders and Responsibilities 1. Annual General Meeting of Shareholders 1. Enhancing financial performance and
investors and influence (GMS), held once a year sustainability
2. Extraordinary General Meeting of Shareholders 1. Conducting GMS and EGMS
(EGMS), held as needed 2. Preparing and presenting reports
3. Financial statements, published quarterly 3. Distributing dividends
4. Annual Report, published once a year 4. Publishing and disclosing information
5. Sustainability Report, published once a year 5. Holding investor meetings organized by the
Investor Relations Work Unit
Employees Dependability 1. Internal communication tools, including email 1. Conducive industrial relations
and internal memos 2. The fulfillment of workers’ rights in accordance
2. Implementation as needed with regulations
3. Self-development according to the training 3. Equal opportunities for self-development,
schedule training, and career advancement
4. Occupational health, safety, and security 4. Work facilities that prioritize security, health,
5. Employee engagement activities, such as sports and safety
and hobbies, conducted regularly. 5. Discussion on sustainability issues
Government and Influence 1. Submit compliance report, at least once a year 1. Ensuring regulatory compliance
Regulators 2. Submit the Bank’s Business Plan (RBB) and RBB 2. Preparing and submitting RBB and RAKB
Realization Report to the Financial Services 3. Reporting in accordance with regulations
Authority (OJK). 4. Establishing communication with government
3. Submit the Sustainable Finance Action Plan and regulators
(RAKB) to OJK. 5. Adhering to applicable laws
4. Submit reports as required by applicable 6. Implementing anti-corruption poli-cies
regulations. Frequency as required by
regulations.
5. Cooperation in organizing events as needed.
Customers Dependability 1. Sharia banking transactions at the Bank’s 1. Providing information on products and services
offices or network 2. Offering problem resolution and complaint
2. Contact center access via phone or other handling (24-hour contact center)
channels. Frequency at anytime. 3. Developing easy, secure, and reliable banking
3. Easy, secure, and reliable banking products and networks, products, and services
services 4. Implementing anti-corruption and anti-fraud
policies
5. Implementing customer data securi-ty policies
6. Conducting customer satisfaction surveys
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80 2024 Sustainability Report
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Basis of Identi-
Stakeholders Method of Approach Key Topics
fication
Local Work Partners/ Dependability 1. Procurement contracts for goods and services 1. Fair and transparent mechanisms for the
Suppliers 2. Transparent evaluation of work partners procurement process
3. Signing of an integrity pact 2. No fees or conflicts of interest in the
procurement process
3. Implementation of an anti-bribery management
system
Similar Industries Influence 1. Information on the development, opportunities, 1. Convenient access to the industry development
and challenges of the Islamic banking industry through membership in the industry and
2. Information on industry-related regulations, professional as-sociations
particularly those concerning Islamic banking 2. Collaboration to enhance capabilities and
3. Regular meetings with banking and Islamic competitiveness
banking industry associations, as well as 3. Encouraging a fair and competitive business
professional associations environment
Society and Influence, 1. Development of Social and Environmental 1. Fostering harmonious relationships with the
Environment Responsibilities Responsibility (CSR) programs as planned community
2. Supporting welfare improvement programs 2. Developing and implementing CSR programs to
3. Ensuring accessible banking services empower the community
4. Collaborating with ZIS channeling partners in 3. Preserving the environment
TJSL activities annually 4. Providing employment opportunities to the
community according to the Bank’s needs and
regulations
5. Implementing financial literacy programs
6. Increasing KKUB financing
Problems with the Implementation of Sustainable Finance [OJK E.5]
BSI still faces challenges in fully integrating ESG aspects into its business and operational activities. To address these challenges, BSI
has established an ESG Coordinator Work Unit responsible for coordinating the development of framework, vision, commitments,
strategies, and initiatives to integrate ESG aspects, including sustainable finance, across all business and operational activities. The
ESG Contributor Work Unit also actively implements ESG strategies and initiatives within their respective areas, aligning with BSI’s
established ESG framework, vision, and commitments.
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PERFORMANCE [OJK F]
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07
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PERFORMANCE
Building a Sustainability
Culture [OJK F.1]
To support the implementation of sustainable finance, BSI is committed to fostering a sustainability culture that engages both its
employees and customers. To achieve this, BSI regularly conducts green campaigns at its head office and branches across Indonesia.
Green campaigns aim to reduce energy and natural resource consumption, minimize the use of non-biodegradable plastic bags and
bottles, and promote an environmentally friendly lifestyle. The primary programs of BSI’s Green Campaigns include:
BSI has also implemented a sustainability policy that focuses 3. implements E-DOC BSI, a web-based correspondence
on paper conservation as it recognizes that the largest system, to minimize paper usage at its head office.
source of waste within the Bank comes from reports, client
correspondence, and banking transactions. To enhance paper To further cultivate a culture of sustainability, BSI encourages
efficiency, BSI consistently and continuously: all employees to use reusable eating and drinking utensils.
1. chooses double-sided printing and repurposes partially used This initiative aims to reduce plastic waste from packaging and
paper (duplex printing). minimize food waste generated in employee pantry facilities.
2. promotes digitalization by processing printed material
requests through online applications and conducting digital
procurement via the Procurement Management System.
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Economic
Performance
Comparison of Production Targets and Performance. Portfolio. Financing Targets.
Investments. Revenue. and Profill/Loss [OJK F.2. IFRS S1-METRIC AND TARGET]
BSI successfully increased financing. investments. margin and profit-sharing income. as well as profit after tax compared to 2023. BSI also
achieved growth in financing across Retail Banking & Consumer, Whosale Banking and third-party funds. all of which saw an increase in
2024 compared to 2023.
Table of Realized Production, Investment, Revenue, and Profit & Loss
(in IDR billions)
2024 2024 2023 2022
Uraian
Growth YoY Realisasi Realisasi Realisasi
Third Party Funds 11,5% 327.454 293.776 261.491
Financing 15,9% 278.481 240.316 207.705
Placement with BI and SB 16,0% 100.780 86.906 71.141
Margin Income and Profit Sharing 13,8% 25.216 22.169 19.612
Profit After Tax 22,8% 7.006 5.704 4.260
MSME Financing 15,3% 52.415 45.469 41.909
The details of financing in Retail Banking & Consumer are as follows.
Table of Financing in Retail Banking & Consumer
(in IDR billions)
2024 2024 2023 2022
Description
Growth YoY Realisasi Realisasi Realisasi
Retail Banking and Consumer 16,5% 201.263 172.805 150.508
SME 11,8% 21.635 19.346 18.892
Micro 21,1% 27.746 22.912 18.740
Gold Business 78,2% 12.825 7.198 5.930
Griya 8,2% 56.834 52.517 48.070
Vehicles 28,7% 5.387 4.186 2.761
Multipurpose 16,8% 59.984 51.336 42.732
Pension 9,7% 16.051 14.626 12.837
Card 17,1% 802 684 545
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Next, the financing provided by BSI in Wholesale Banking is as follows.
Table of Financing in Wholesale Banking
(in IDR billions)
2024 2024 2023 2022
Description
Growth YoY Realisasi Realisasi Realisasi
Corporate 11,4% 58.720 52.714 46.139
Commercial 25,0% 18.498 14.797 11.058
Total 14,4% 77.218 67.511 57.197
*2023 and 2022 realizations are adjusted to the resegmentation that applies in 2024
Meanwhile, the details of Third-Party Funds are as follows.
Table of Third Party Fund
(in IDR billions)
2024 2024 2023 2022
Description
Growth YoY Realisasi Realisasi Realisasi
Demand Deposit 5,9% 56.336 53.201 44.521
Saving Deposits 12,7% 140.534 124.726 116.484
Wadiah Saving Deposit 17,6% 55.280 47.026 44.214
Non Wadiah Saving Deposit 9,7% 85.254 77.700 72.270
Time Deposit 12,7% 130.584 115.848 100.486
Financing details per sector are outlined as follows.
Financing Based on Economic Sector
(In IDR Billion)
Sector 2024 % 2023 % 2022 %
Agriculture, Hunting, and Forestry 23,550 8.46 17,124 7.13 13,396 6.45
Fishery 720 0.26 765 0.32 910 0.44
Mining and Exploration 2,976 1.07 2,393 1.00 3,778 1.82
Manufacturing industry 12,765 4.58 11,806 4.91 10,810 5.20
Electricity, Gas, and Water 6,756 2.43 4,768 1.98 4,034 1.94
Construction 18,843 6.77 19,833 8.25 16,468 7.93
Wholesale and Retail Trade 19,747 7.09 17,484 7.28 16,924 8.15
Provision of Accommodation, Food and Beverages 3,204 1.15 2,758 1.15 2,193 1.06
Transportation, Storage, and Communication 8,647 3.11 8,346 3.47 5,597 2.69
Financial Intermediaries 5,807 2.09 5,870 2.44 5,090 2.45
Real Estate, Leasing, and Business Services 5,299 1.90 3,868 1.61 4,067 1.96
Government Administration, Defense, and Mandatory
- 0.00 - 0.00 - 0.00
Social Insurance
Education Services 4,929 1.77 4,499 1.87 3,903 1.88
Healthcare and Social Services 9,402 3.38 6,818 2.84 5,099 2.46
Community, Socio-Cultural, Entertainment, and Other
3,732 1.34 3,315 1.38 2,524 1.22
Individual Services
Personal Services of Households 168 0.06 160 0.07 188 0.09
Activities with Unclear Boundaries - 0.00 4,499 1.87 - 0.00
Household 151,918 54.55 130,481 54.30 112,677 54.25
Other Non-Business Sectors 19 0.01 30 0.01 44 0.02
Total 278,481 100 240,316 100 207,705 100
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Target Comparison and Portfolio Performance, Financing Targets or Investments In
Financial Instruments or Projects Aligned with Sustainable Finance [OJK F.3, FS3, FS6, FS7, FS8,
FS10, FN-CB-000.A, FN-CB-000.B, FN-CB-410a.2]
Financing According to Sustainable Business Activity Criteria (KKUB)
BSI has a portfolio, financing and investment in financial instruments that are in line with sustainable finance. In accordance with the
established Sustainable Finance Action Plan (RAKB), one of the priority activity targets is the Development of Products and/or Services
that comply with the Sustainable Business Activity Criteria (KKUB) in accordance with the RAKB. The KKUB criteria used by BSI refer
to the OJK Regulation Technical Guidelines No. 51/POJK.03/2017 concerning the Implementation of Sustainable Finance for Financial
Services Institutions, Issuers, and Public Companies which regulate sustainable financing or BSI's environmentally friendly businesses.
Based on these technical guidelines, BSI has developed standard operating procedures in implementing OJK Regulation No. 51/
POJK.03/2017.
To provide financing, BSI has established green finance criteria. Each prospective debtor’s business must meet the following environmental
impact analysis criteria:
There is no pollution in the There is no pollution, and There are no complaints from Compliance with all applicable
production process. waste is managed based on residents in the business government regulations,
regulations. environment. such as possessing a business
license.
Once all criteria are met, the Bank will proceed with the following steps:
1 2 3 4 5 6
Conducting Supervision If the results If a customer is The Bank also In the future, the
evaluation and and evaluation indicate a high under supervision enhances internal Bank plans to
monitoring of are conducted potential ESG due to indications capacity by provide education
customer business through various risk, the Bank may of environmental providing training or training programs
development every communication conduct a review or social issues, on sustainable related to ESG for
three months. channels, including of the financing the Bank will finance awareness, debtors.
video conferences, provided. provide assistance, developing
on-the-spot quarterly watchlist e-Modules, and
visits, consultant reviews, and annual conducting digital
assistance, watchlist reviews. learning sessions on
quarterly reviews, sustainable finance
and annual reviews. for Business and
Support Units.
The financing and investments carried out by BSI in the category of sustainable businesses are explained below:
Portfolio in Environmentally Friendly Projects
(in IDR Billions)
Description 2024 2023 2022
Sustainable Financing Portofolio 66,499 57,704 51,497
Green Financing Portofolio 14,084 12,235 9,327
Social Financing Portofolio 52,415 45,469 41,824
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The details of financing in the green financing portfolio and social financing portfolio are outlined as follows.
Financing in the Category of Sustainable Business Activities
(in IDR billions)
Description 2024 2023 2022
Green Financing (KUBL)
a. Renewable Energy 609 1,072 1,135
b. Energy Efficiency - - -
c. Pollution Prevention and Control - - -
d. Sustainable Management of Living Natural Resources and Land Use 6,865 4,806 3,095
e. Conservation of Terrestrial and Aquatic Biodiversity - - -
f. Environmentally Friendly Transportation 317 47 35
g. Sustainable Water and Wastewater Management 91 94 115
h. Climate Change Adaptation - - -
i. Products that Reduce Resource Use and Generate Less Pollution
5,813 5,807 4,845
(Eco-Efficient)
j. Environmentally Friendly Buildings that Meet National, Regional, or
134 163 190
International Standards or Certifications
k. Other Environmentally Friendly Business Activities 256 245 259
Total Green Financing (KKUB) 14,084 12,235 9,327
Sosial Financing (KUBS)
l. MSME Activities 52,415 45,469 41,824
Total Sosial Financing (KUBS) 52,415 45,469 41,823
ESG Financing/ Sustainable Financing (KKUB) 66,499 57,704 51,497
ESG Financing Ratio (KKUB)
23.88% 24.07% 24.70%
Sustainable Financing to Total Financing
Investment in Securities That Are in Line with Sustainability
BSI also has a policy of conducting responsible investment by investing in Syariah-Compliant Securities below
(in IDR billions)
Description 2024 2023 2022
Investment in Government Syariah Securities (Surat Berharga Syariah
1,572.91 1,372.91 365.91
Negara - SBSN)
Syariah State Treasury Certificate (SPNS) 2,006.62 895 -
Bank Indonesia’s Sukuk 201.51 448.43 -
Mutual Fund - 400 -
Sharia Asset-Backed Securities – Participation Certificates (EBAS - SP) 27.3 27.3 -
Sustainability Sukuk
BSI is committed to implementing sustainable finance policies in its business activities as part of its efforts to improve the quality of
life within the Syariah ecosystem. As a testament to this commitment, BSI has taken the lead in Syariah-compliant sustainable finance
activities in Indonesia by issuing the Sustainability Sukuk—Sustainable Sukuk Mudharabah I Bank BSI Stage I in 2024—amounting to
IDR3 trillion in June 2024. This issuance aims to support financing that will contribute to a more environmentally awareness Indonesia
in the future. This sustainability sukuk issuance aligns with OJK Regulation No. 18 of 2023 on the Issuance and Requirements for Debt
Securities and Sustainability-Based Sukuk, which was issued on October 10, 2023.
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The breakdown of financing distribution by segment based on underlying Sukuk, in accordance with the Financial Services Authority
(OJK) Regulation as of December 2024, is outlined as follows:
Use of Proceeds from Issuance
Environmentally Sustainable Business Activities
Socially-Oriented Business Activities (KUBS)
(KUBL)
Affordable Basic Infrastructure Services in Terms of Both
Renewable Energy
Access and Price
Energy Efficiency Access to Essential Services
Pollution Prevention and Control Affordable Housing
Sustainable Management of Living Natural Resources
Job Creation
and Land Use
Conservation of Terrestrial and Aquatic Biodiversity Food Security and Sustainable Food Systems,
Environmentally Friendly Transportation Socio-Economic Improvement and Empowerment.
Sustainable Water and Wastewater Management
Climate Change Adaptation
Products that Reduce Resource Use and Generate Less
Pollution (Eco-Efficient)
Environmentally Friendly Buildings
(in IDR billions)
Description As of December 2024
Socially-Oriented Business Activities (KUBS)
Access to Essential Services 1,125
Job Creation and Programs Designed to Prevent and/or Reduce Unemployment, including small, medium,
384
and micro-enterprise financing
Food Security and Sustainable Food Systems 173
Socio-Economic Improvement and Empowerment 105
Total KUBS 1,787
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SUSTAINABILITY
PERFORMANCE
(in IDR billions)
Description As of December 2024
Environmentally-Sustainable Business Activities
Products That Reduce Resource Use and Generate Less Pollution (Eco-Efficient) 764
Renewable Energy 442
Sustainable Water and Wastewater Management 27
Total KUBL 1,213
BSI Waqf Deposit
BSI Waqf Deposit is an investment product offered by Bank Syariah Indonesia (BSI). This product combines a commercial Islamic finance
model with the concept of Islamic social finance. It is essentially a basic deposit product, where the principal amount functions as
temporary cash waqf, and the returns from the deposit are managed by the Nazir (waqf manager) into social programs as desired.
The spirit of BSI Waqf Deposit is to encourage customers to invest in the afterlife through a temporary waqf scheme, where the principal
remains intact while the rewards, God willing, continue indefinitely. this initiative contributes to social development and the well-being
of the community in alignment with Sharia principles, which emphasize social welfare and sustainability. the primary objective of this
product is to facilitate customers who wish to participate in temporary waqf while simultaneously creating a positive societal impact and
attaining personal blessings. in Islam, such an act is considered amal jariyah, a form of charity whose rewards continue to flow perpetually.
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BSI Waqf Deposit Series 1
Financial assistancefor underprevilleged students at a public university.
Rp
20B 252 133 Wakaf
Total BSI Waqf Wakif (Waqf
Beneficiaries
Deposit Series 1 Donor)
BSI Waqf Deposit Series 2
Tuition assistance for the children of BSI employees with financial
constraints.
BSI Waqf Deposit is one of BSI's innovative
Rp
10B 3.100 56 products that possesses a unique value and serves
Total BSI Waqf Wakif (Waqf as evidence of the role of Islamic banking in
Beneficiaries
Deposit Series 2 Donor) implementing sustainable finance.
Financing in The Micro, Small, and Medium Enterprise Sector (MSME)
BSI MSME Center
BSI has MSME Centers spread across 4 major cities, namely Aceh, Yogyakarta, Surabaya, and Makassar. BSI also plans to expand the reach
of the MSME Center to other regions in Indonesia. In 2024, the number of MSME fostered by the BSI MSME Center was 4,478 MSMEs
with the majority types of businesses being run in the food & beverage and fashion sectors.
BSI also consistently strengthens its support for the micro, small, and medium enterprise (MSME) sector by increasing financing and
providing guidance. This strategic effort is continuously carried out as part of BSI’s commitment to enhancing national economic
resilience.
This is reflected in BSI’s financing disbursement to MSMEs, which reached IDR52.42 trillion, marking a 15.28% year-on-year increase
until December 2024. This MSME financing was provided to more than 350,000 customers, an 11.65% increase. Meanwhile, BSI’s
Macroprudential Inclusive Financing Ratio (RPIM) also rose to IDR97.82 trillion, or 35.23%, surpassing the regulator’s target of 30% by
the end of 2024.
BSI recognizes the importance of the role of MSMEs in the structure of the Indonesian economy. MSMEs are the backbone of the
Indonesian economy, BSI has strongly committed to empowering MSMEs to be more resilient and able to compete globally. BSI also
continues to strive to increase its contribution in strengthening the MSME ecosystem in the country. BSI continues to strive to open
market access and financing for MSMEs, as well as provide the necessary assistance so that this sector can continue to grow and move
up a class.
The majority of BSI's MSME financing, approximately 60%, is allocated to the trade and retail industry, including the food & fashion
sector, agriculture, and community services. BSI also ensures that Syariah-compliant financing remains accessible through its extensive
network of outlets, which are spread across more than 1,000 locations throughout Indonesia.
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UMKM Portfolio Per Sector
(In IDR billions)
Sector 2024 % 2023 % 2022 %
Agriculture, Hunting, and Forestry 11,422 21.79% 9,482 20.85% 7,684 18.33%
Marine 715 1.36% 757 1.67% 882 2.10%
Mining and Quarrying 261 0.50% 253 0.56% 150 0.36%
Manufacturing Industry 3,516 6.71% 3,057 6.72% 2,451 5.85%
Electricity, Gas, and Water 592 1.13% 163 0.36% 226 0.54%
Construction 1,558 2.97% 1,548 3.40% 1,824 4.35%
Wholesale and Retail Trade 16,527 31.53% 14,651 32.22% 14,813 35.35%
Accommodation and Food & Beverage Services 3,028 5.78% 2,452 5.39% 1,888 4.50%
Transportation, Warehousing, and Communication 1,412 2.69% 983 2.16% 1,214 2.90%
Financial Intermediation 1,014 1.93% 1,198 2.63% 1,440 3.43%
Real Estate, Leasing Services, and Company Services 1,752 3.34% 1,653 3.64% 1,519 3.62%
Public Administration, Defense, and Mandatory
- 0.00% - 0.00% - 0.00%
Social Security
Education Services 3,350 6.39% 3,042 6.69% 2,775 6.62%
Health and Social Services 3,501 6.68% 2,961 6.51% 2,450 5.85%
Community, Socio-Cultural, Entertainment, and
3,630 6.93% 3,133 6.89% 2,426 5.79%
Other Personal Services
Personal Services for Households 137 0.26% 136 0.30% 168 0.40%
Jumlah 52,415 100.00% 45,469 100.00% 41,909 100.00%
Description Units 2024 2023 2022
UMKM Distribution In IDR trillion 52.42 45.47 41.91
Fostered UMKM UMKM 4,478 3,009 1,517
People’s Business Loan (KUR) Financing In IDR trillion 25.69 20.98 15.94
Not only through financing, but BSI is also actively providing In line with this effort, as of December 2024, BSI has disbursed
mentoring and training for MSME entrepreneurs. Currently, financing amounting to IDR 79.5 billion to fostered MSMEs
BSI has UMKM Centers in four major cities: Aceh, Yogyakarta, through the BSI MSME Center. This financing is focused on
Surabaya, and Makassar. In the future, BSI plans to expand resilient, strong, and sustainable businesses, aiming to help
the reach of UMKM Centers to various other regions across MSMEs grow in a modern and digitalized manner, and even
Indonesia. expand into global markets.
The UMKM Center serves as an incubator for MSME Moreover, BSI leverages digital technology to support the growth
entrepreneurs, providing training, coaching, and business of MSMEs. Platforms such as Portal UMKM BSI and Portal Salam
mentoring, as well as assisting them in obtaining business legality Digital play a crucial role in this ecosystem. Portal UMKM BSI is
and halal certification. BSI also facilitates its fostered MSMEs in designed to help MSME entrepreneurs enhance the quality of
participating in various expos and bazaars, both domestically and local products, enabling them to compete in the global market.
internationally, and connects them with buyers abroad through Portal Salam Digital simplifies the process for the public to apply
business matching to help them penetrate the global market. for micro-financing digitally, making access to Sharia-compliant
The presence of UMKM Centers in various regions is part of financing more efficient and convenient.
BSI’s efforts to identify and elevate new MSME potentials,
enabling them to enhance their business capacity and capability. To expand market access and business networks for MSMEs, BSI
In 2024, the number of fostered MSMEs under BSI UMKM organizes various events such as the BSI UMKM Festival and the
Centers reached 4,478, with the majority operating in the food & BSI International Expo. Additionally, BSI has developed programs
beverage and fashion sectors.
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like Talenta Wirausaha BSI (TWB) and BSI Aceh Muslimpreneur (AMP) to enhance the entrepreneurial capacity of young entrepreneurs
and Muslimpreneurs in Indonesia.
Through various programs and initiatives, BSI aims to continuously drive the growth of MSMEs, positioning them as a key force in
realizing a progressive and globally competitive Indonesia.
Number of MSME Number of Supported Total Financing for
MSME Financing
Financing Customers MSME Supported MSMEs
Distribution
Rp
52.42 trillion
>
350 thousand 4,478 MSME
Rp
79.5 billion
15.28% yoy 11.65% yoy 48.82% yoy 116.03% yoy
BSI Enterpreneurship Talents
PT Bank Syariah Indonesia Tbk (BSI) organizes Talenta Wirausaha Talenta Wirausaha BSI (TWB) has been successfully held in 2022
BSI (TWB), a competition, training, and mentorship program and 2023, with a growing number of participants each year. In
for talented young entrepreneurs. This program reflects BSI’s 2024, the program attracted 9,961 applicants, an increase from
commitment to driving economic growth in the micro, small, and 8,386 in 2023 and 5,416 in 2022. Through TWB, BSI aims to
medium enterprise (MSME) sector by fostering the development strengthen the inclusive, sustainable, and globally competitive
of young entrepreneurs from across Indonesia. Sharia entrepreneurship ecosystem. The program aspires to
empower young Indonesian entrepreneurs to become key drivers
BSI’s focus on MSME empowerment reflects its commitment to of regional economic growth, create new job opportunities, and
making the Sharia economy a key catalyst for Indonesia’s economic inspire more young generations to innovate and contribute to the
growth. Through various strategic initiatives, including Talenta economy.
Wirausaha BSI (TWB), BSI ensures that MSMEs not only survive
but also grow sustainably. BSI’s focus on MSME empowerment BSI is continuously committed to empowering the national MSME
reflects its commitment to making the Sharia economy a key sector through financing programs, digital service integration, and
catalyst for Indonesia’s economic growth. Through various entrepreneurship development. This initiative aligns with Asta
strategic initiatives, including Talenta Wirausaha BSI (TWB), BSI Cita’s third priority under the leadership of President Prabowo
ensures that MSMEs not only survive but also grow sustainably. Subianto, which focuses on Creating quality job opportunities,
Encouraging entrepreneurship, Developing the creative industry,
The entrepreneurship categories eligible to register for Continuing infrastructure development.
Talenta Wirausaha BSI (TWB) include Beginner) which is young
entrepreneurs who are in the early stages of developing a business
idea. Next is Startup, Entrepreneurs whose businesses have
already reached an annual revenue of IDR 500 million. Then, there
is established category Entrepreneurs with a minimum of two
years in business and an annual revenue of IDR 500 million. The
last one is Pesantren Entrepreneurs. This include entrepreneurs
who come from Islamic boarding schools (pesantren).
The business categories included in the Talenta Wirausaha BSI
(TWB) competition are Food & Beverage, fashion, technology,
creative economy & services, and agribusiness. The program
process consists of several stages such as kick off, onboarding,
Image: President Director of BSI Hery Gunardi, Deputy Minister of UMKM
workshop, selection & judging, grand final and awarding Helvi Moraza, Deputy of Human Resources, Technology, and Information of
State-Owned Company Ministry Tedi Bharata, and Chief Commissioner of BSI
Muliaman D in the Kick Off event of TWB BSI 2024.
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SUSTAINABILITY
PERFORMANCE
BSI Aceh Muslimpreneur
BSI Aceh Muslimpreneur (BSI AMP) is a program initiated by BSI BSI remains committed to supporting the growth of Aceh’s
to empower young entrepreneurs in Aceh through mentorship MSMEs through various initiatives, including MSME financing, BSI
and capacity building based on Syariah principles. Launched in UMKM Center, and business mentoring programs. The number
2023, BSI AMP aims to foster innovative and Syariah-compliant of BSI AMP registrants in 2024 reached 2,534 people or an
businesses, helping Aceh’s MSMEs scale up and expand into global increase of 13.43% from 2,234 registrants last year, this reflects
markets. the high enthusiasm and commitment of young entrepreneurs in
developing their businesses.
Data from BSI Institute reveals that Aceh has 914,000 young
entrepreneurs, with 406,000 of them being millennials aged 15- BSI AMP is expected to open wide opportunities for the
34 years. This significant potential positions Aceh as a strategic future of Aceh's young entrepreneurs to achieve economic
area for the development of Syariah-based MSMEs, fostering independence. This program has proven that capacity building and
economic growth and entrepreneurship in the region. entrepreneurship development can create a significant impact on
MSME business owners, empowering them to grow sustainably
BSI AMP aims to identify top entrepreneurial talents capable of and compete on a larger scale.
driving significant economic transformation at both the regional
and national levels, while also competing in global markets. The
program is divided into three categories such as Starter – For
participants with a business idea. Scale-Up – For businesses with
≤IDR 200 million in revenue and less than 2 years of operation.
Sustainable – For businesses with >IDR 200 million in revenue
and more than 2 years of operation. The selection process
involves rigorous curation, training, and comprehensive business
mentoring to ensure participants gain the skills and knowledge
needed for sustainable growth.
Image: The winners of BSI Aceh Muslimpreneur 2024
Financing of Electric Vehicle (EV)
As one of the portfolios in line with sustainable finance, BSI has EV financing. EV financing is presented as follows.
2024 2023 2022
in IDR NoA in IDR NoA in IDR NoA
million million million
Type of Vehicle
Electric Car 171,862 635 41,406 131 7,508 24
Electric Motorbike 63 6 0 0 0 0
Total 171,925 641 41,406 131 7,508 24
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Improving Islamic Ecosystem
The enhancement of the Islamic ecosystem is BSI's effort to develop the Islamic ecosystem in Indonesia, particularly in the field of Islamic
finance and banking. BSI strives to realize the vision of Indonesia as a global center for Islamic economy and business. BSI's efforts in
developing the Islamic ecosystem are carried out through:
• Digitalization of the Hajj and Umrah Ecosystem
• Development of unique Islamic banking products, such as Waqf Deposits
• Collaboration with various stakeholders on government policies and Islamic financial literacy for the public
• Facilitating free halal certification (self-declaration) for MSME entrepreneurs
The achievements of BSI's attempts in enhancing the Islamic ecosystem in 2024 have shown an overall increase compared to 2023, are
explained below
Achievement of BSI Islamic Ecosystem
Achievements
Description Units
2024 2023
Corporate Zakat In IDR billion 232 190
Employee Zakat In IDR billion 36 33
Ziswaf In IDR billion 1,709 1,523
Government and non-government ziswaf Customers 57,195 31,630
Hajj Ecosysytems In IDR billion 17,656 14,638
Total outstanding haji dan umroh ecosystems Customers 4,855,450 4,495,944
Islamic School Ecosystems In IDR billion 8,730 5,588
Total outstanding Islamic school ecosystems Customers 498,182 331,305
Mosque Ecosystems In IDR billion 6,977 4,674
Total outstanding mosque ecosystems Customers 1,034,276 550,303
Islamic Boarding School ecosystems In IDR billion 1,437 1,122
Total outstanding Islamic Boarding School ecosystems Customers 134,076 66,354
Halal Industry In IDR billion 1,565 984
Total outstanding halal industry Customers 97,393 61,269
Direct Economic Value Generated and Distributed [GRI 201-1]
The direct economic value generated refers to the measurable economic benefits derived directly from the company's activities and
resources. Meanwhile, the distributed economic value represents the economic benefits shared or allocated among various stakeholders
within an economic system. BSI's generated economic value comes from fund management income as a mudharib and other business
revenues. The distributed economic value includes general and administrative expenses, employee salaries and benefits, dividend
distributions, and community investments or CSR funds.
The difference between the generated economic value and the distributed economic value results in the retained economic value.
Retained economic value represents the economic benefits or profits that are not directly distributed by the Bank. In 2024, the retained
economic value increased by 15.5% to IDR 16,021,652 million, compared to IDR 13,874,209 million in 2023.
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Table of Direct Economic Value and Distributed
(in IDR Million)
Description 2024 2023* 2022*
Economic value
Revenue from Fund Management as Mudharib 25,298,203 22,251,743 19,622,865
Other Business Income 5,556,479 4,204,466 3,701,111
Total Economic Value 30,854,682 26,456,209 23,323,976
Distributed Economic Value
General and Administrative Expenses 6,342,626 5,169,938 4,856,436
Salaries and Benefits Expenses 5,284,136 5,035,215 4,948,942
Dividen 855,561 426,018 757,051
Tax Expenses 2,044,507 1,695,729 1,254,621
People’s Investments 305,573 255,100 187,570
Total Distributed Economic Value 14,832,403 12,582,000 12,004,620
Retained Economic Value 16,022,279 13,874,209 11,319,356
Notes :
*Community investment funds are the distribution of Ziswaf funds and charity funds through the National Zakat Collection Institution (LAZNAS)
Defined Benefit Plan Obligations and Other Retirement Plans [GRI 201-3]
BSI consistently provides retirement benefits for its employees in accordance with applicable laws and regulations. The bank has
established a Financial Institution Pension Fund (DPLK) program for permanent employees, funded through monthly contributions
from both employees and the company, along with various other facilities to support employee performance. The bank offers pension
programs that include the Defined Benefit Pension Plan, the Defined Contribution Pension Plan, and the Old Age Security Program. The
Old Age Security Program (JHT) is part of the Social Security Program administered by the Social Security Agency for Employment (BPJS
Ketenagakerjaan).
In the Defined Contribution Pension Plan, the participation contributions consist of a 5% contribution from the employee's net salary and
a 10% contribution from BSI. Employees enrolled in the Old Age Security Program are required to contribute 2% of their net salary, while
the bank covers an additional 3.7% of their net salary.
Number of Employees Enrolled in the Retirement Program
Description 2024 2023 2022
Defined Benefit Retirement Program 16,645 17,151 17,257
Defined Contribution Retiement Program 17,408 17,871 17,679
Old Age Security Program 17,271 17,855 18,637
Government Financial Assistance [GRI 201-4]
Throughout 2024, BSI did not receive any assistance from the Government, including tax relief, tax credits, subsidies, or other financial
support.
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Procurement of Goods and Services Practices [GRI 204-1, 414-1]
In order to enhance local economic growth, BSI consistently increases the active involvement of domestic (local) suppliers. In this report,
local suppliers refer to those domiciled and operating within the territory of the Republic of Indonesia. The engagement of domestic
suppliers positively impacts economic activity, creates new job opportunities, and reduces reliance on imports. The total contract value
issued is explained below.
Total Contract Value
2024
Description
Total Contract Value Percentage
(in IDR million) (%)
Local suppliers 16,001,067 99.89%
Foreign suppliers 16,954 0.11%
Total 16,018,021 100.00%
BSI consistently ensures a fair and transparent procurement 5. Transparent, All provisions and information regarding the
process. The procurement process for suppliers is managed procurement process, including technical and administrative
by the Procurement & Fixed Asset Group Work Unit and is requirements, evaluation procedures, evaluation results, and
conducted in accordance with the procurement policy outlined in the selection of prospective Goods and Services Providers,
the Standard Operating Procedure (SPO) for Procurement 2024 are transparent.
and the Technical Operational Guidelines (PTO) for Procurement 6. Fair and reasonable, Providing equal treatment to all
of Goods and Services at PT Bank Syariah Indonesia Tbk. BSI prospective Suppliers of Goods and Services without any
emphasizes the importance of compliance by business partners tendency to favor a particular party.
with sustainability requirements as part of a collective effort to 7. Accountable, The procurement process, results, and
achieve responsible operations. The company has established payments must be accountable.
guidelines and a structured collaboration system with suppliers, 8. Responsible, The procurement process is carried out
serving as a reference for procurement processes, including carefully and in compliance with applicable regulations.
supplier selection and the implementation of the following 9. Independent, Procurement decisions are made objectively
principles: and free from any external pressure.
1. Syariah (Sharia Principle), The fulfillment of Sharia principles
is a key focus in procurement activities. In selecting suppliers, BSI requires them to comply with
2. Effective, Procurement must align with the established applicable policies, regulations, and legal provisions. BSI also
needs/plans and provide optimal benefits for the Bank. conducts assessments through the Government Procurement
3. Efficient, The procurement process is carried out to achieve Policy Agency (LKPP) to review suppliers' track records, ensuring
quality in accordance with established standards, within the they are not involved in negative impacts related to occupational
agreed timeframe, and at the best possible price. health and safety (K3), discrimination, child labor, forced labor,
4. Competitive/Open, The procurement process is open to and that they provide wages in accordance with the regional
Goods and Services Providers that meet the requirements, minimum wage. Additionally, at the Landmark Aceh Building
ensuring fair competition and adherence to transparent location, supplier selection considers the use of environmentally
regulations and procedures. friendly materials for the building's construction.
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Supplier Satisfaction Survey
In order to understand perceptions regarding the process and implementation of procurement within the Company, BSI has conducted a
supplier satisfaction survey. The survey utilized the Likert scale assessment method as an evaluation approach. Below is a table detailing
the assessment criteria:
Likert Scale Score Category
< 1.00 Unsatisfactory
1.01 - 2.00 Less satisfactory
2.01 - 3.00 Quite satisfactory
3.01 - 4.00 Satisfactory
4.01 - > 5 Very satisfactory
In 2024, the supplier satisfaction survey score for the procurement process reached the following value.
Assessment Indicators Score Category
Supplier Selection Mechanism 3.3 Satisfactory
Excecution of Procurement Process Stages 3.2 Satisfactory
Completion Process for Payment of Work 2.75 Quite satisfactory
Others:
1. The Procurement & Fixed Asset Group (PFA) has acted fairly (without favoring any
vendor) in the procurement of goods and services Satisfactory
2. PFA’s service in providing overall office facilities (waiting area, meeting rooms, 3.3
information counters, cleanliness, prayer room, toilets, etc.).
3. Security and overall services in the PFA environment.
Anti-Corruption
Operations Assessed for Risks Related to Corruption [GRI 205-1]
BSI recognizes the potential for corrupt practices across acts that can lead to fraud and corruption violations. To
all its operational activities in every business unit. In 2024, prevent such occurrences, BSI has established the Operational
BSI’s management has identified work areas with a high risk Technical Guidelines (PTO) for Gratification Control, which are
of corruption. The field of work is the procurement sector. continuously disseminated within the Bank’s organizational
Meanwhile, the potential risk of corruption in the financing environment.
distribution sector is due to the possibility of a fictitious credit
scheme. With the implementation of gratification control, all employees
are expected to:
However, to mitigate potential corruption risks, BSI has 1. Establish Good Corporate Governance values and instill the
implemented programs and procedures to prevent corrupt value of integrity.
practices. In accordance with the legislation on the eradication 2. Not accept and/or provide gratuities related to their position
of corruption crimes, namely Law No. 31 of 1999, which was that conflict with their duties or responsibilities.
later amended by Law No. 20/2002, corruption is defined as 3. Report any receipt of gratuities related to their position that
the abuse of authority for personal or third-party enrichment conflict with their duties or responsibilities to the Gratuity
through unlawful actions. Gratification is one of the prohibited Control Unit under the coordination of the Compliance Unit.
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Procedures implemented to address corruption, kickbacks, 451 within a maximum of 10 working days from the receipt
fraud, bribery, and/or gratuities include: of the gratuity, with a copy sent to their direct supervisor.
1. Gratuity control is the responsibility of all Bank personnel. 5. The Gratuity Control Unit will review the report and
2. All Bank personnel must avoid and politely refuse any determine the nature of the gratuity (whether it will be
gratuities that may be considered bribery, whether from managed by the Bank or retained by the reporter). A formal
external or internal parties, if they are related to their position Gratuity Decision Letter will be issued within 30 working
and conflict with their official duties and responsibilities. days upon receipt of the complete report and supporting
3. If a gratuity cannot be refused upon first offer, the recipient documents.
must report it to the Gratuity Control Unit (Anti-Bribery 6. Bank personnel must educate gratuity givers or parties with
Compliance & AML-CFT Group) within a maximum of 24 potential conflicts of interest in a professional and polite
hours of receipt. The report must be accompanied by valid manner about the prohibition of gratuities that may be
proof of gratuity return, such as a signed return receipt from considered bribery or other forms of prohibited gratuities.
both the recipient and the giver or a bank transfer receipt if 7. If a Bank employee is aware of a gratuity that is considered
the gratuity was in monetary form. bribery and has not been reported, they can report the
4. Bank personnel who refuse or receive gratuities must incident through the Whistleblowing System (WBS).
report the incident to the Gratuity Control Unit via email at
antibribery@bankbsi.co.id and/or WhatsApp at 08118 451
Implementation of ISO 37001:2016 Anti-Bribery Management System (SMAP)
BSI has obtained the ISO 37001:2016 Anti-Bribery Management System (SMAP) Certification since 2021 and conducted re-certification
in 2024. ISO 37001:2016 SMAP is an international standard that establishes requirements and guidelines to assist organizations in
preventing, detecting, and addressing bribery practices. The implementation of ISO 37001:2016 SMAP Certification demonstrates BSI's
commitment to upholding anti-bribery principles (Good Corporate Governance) in all its business activities. Through ISO 37001:2016
SMAP, BSI strengthens integrity and transparency in its business processes. The functions of implementing ISO 37001:2016 SMAP
include:
1. Preventing Bribery Practices
2. Enhancing Compliance with Regulations
3. Improving Corporate Reputation
4. Minimizing Legal Risks
5. Creating an Ethical Business Environment
6. Strengthening Oversight and Accountability
7. Increasing Competitive Value
8. Building Trust with Investors and Stakeholders
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Communication and Training About Anti-Corruption Policies and Procedures [GRI 205-2]
The implementation of the socialization of Gratification Control across BSI's operational areas. Additionally, the anti-fraud policy
aims to enhance the Bank's organizational understanding of has been disseminated through BSI's official website. In 2024,
Gratification Control, thereby fostering an Anti-Fraud Awareness the following programs were successfully implemented:
culture in accordance with the Gratification Control Operational 1. The Risk Awareness and Anti-Fraud Campaign Program
Technical Guidelines (PTO). BSI has conducted socialization was conducted for all employees through online and
efforts for all BSI personnel, including the Board of Directors and offline socialization efforts, including email blasts, desktop
the Board of Commissioners. BSI also consistently carries out notifications, posters, infographics, videos, social media, and
anti-fraud awareness initiatives for all business partners through onsite monitoring. The details of the program implementation
the procurement process, vendor gatherings, integrity pact are as follows:
documents, and procurement ethics documents for all partners
No Dates Topics Media
February 05,
1. Infographic: "Do Not Be Afraid to Refuse Gratification" Email Blast
2024
Official Letter to RO I-X No. 04/0038-3/CPG: Reminder on the
2. March 20, 2024 Letter
Prohibition of Gratification during Ramadan & Eid al-Fitr
Memo to All Groups No. 04/0371-3/CPG: Reminder on the
3. March 20, 2024 Memo
Prohibition of Gratification during Ramadan & Eid al-Fitr
The official website and
Poster: "Prohibition of Giving Gratification in Celebration of Eid al- social media platforms of BSI,
4. April 03, 2024
Fitr 1445H" including Instagram, Facebook,
and Twitter.
Infographic: Prohibition of Giving Gratification in the Context of Eid
5. June 12, 2024 Email Blast
al-Adha
The official website and
Poster: Prohibition of Giving Gratification in the Context of Eid al- social media platforms of BSI,
6. June 12, 2024
Adha including Instagram, Facebook,
and Twitter.
Reminder on Limits for Gift-Giving Among BSI Employees to All
7. August 02, 2024 Groups at the Head Office via Official Memorandum No. 04/124-2/ Notes to All Group
DIR-CHC
Reminder on Limits for Gift-Giving Among BSI Employees to All
8. August 02, 2024 Employees in Branch Offices via Official Letter No. DIR04/1429-3/ Letters to All Region
DIR-CAC
9. August 06, 2024 Videographic: "Easy Steps for Gratification Reporting" Blast Email BSI
10. Infographic: Awareness Related to Maulid Nabi Muhammad SAW Email Official Blast
September 17, The official website and
2024 Advisory - Infographic Awareness Related to Maulid Nabi Muhammad social media platforms of BSI,
11.
SAW including Instagram, Facebook,
and Twitter.
Compliance & AML CFT Awareness: Understanding the Differences
12. October 25, 2024 Antibribery Bank BSI
Between Gifts, Gratification, Bribery & Extortion
Poster: The Spirit of Youth Pledge in Preventing Gratification and
13. October 28, 2024 Email Official Blast
Fraud
Awareness Campaign: Prohibition of Receiving Gratification Related
December 17,
14. to Christmas and New Year for All Groups at the Head Office (Official Note to All Group
2024
Memorandum No. 04/0207-2/DIR-CAC)
Campaign: Prohibition of Receiving Gratification Related to
December 17,
15. Christmas and New Year for All Employees in Branch Offices (Official Letters to All Region
2024
Letter No. 4/02267-3/DIR-CAC)
December 19, Internal Infographic: Prohibition of Receiving Gratification Related to Email Official Blast
16.
2024 Christmas and New Year Antibribery Bank BSI
The official website and
External Advisory: Infographic Awareness on the Prohibition of Gift-
December 23, social media platforms of BSI,
17. Giving Related to Christmas and New Year (Published via Website &
2024 including Instagram, Facebook,
Social Media – Instagram)
and Twitter.
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2. Anti-Gratification (Laa Risywah) Awareness Campaign for all Bank employees to implement the Code of Conduct and commitment to
Good Corporate Governance (GCG), with the following details:
a. Gratification Control Awareness Campaign conducted through face-to-face sessions using both offline and online media.
Socialization Target Date Audience
February 20,
1. Region VII Semarang
2024
2. March 04, 2024 Region IX Kalimantan
3. March 07, 2024 Distribution & Strategy Group (DSG)
4. March 27, 2024 DBO Group
5. March 28, 2024 ASP Group
INTERNAL PARTIES
(Organic and Non-Organic BSI 6. May 14, 2024 Region VI bandung
Employees)
7. HCS Group
8. June 19, 2024 HCP Group
9. HCBP 1
10. HCBP 2
11. June 24, 2024 BSU, HCP, HCS, SORH 1, PFA, CAC
12. July 01, 2024 Region III Palembang
Partners including Notaries, Insurance Companies, Guarantee
1. May 14, 2024 Institutions, Public Accounting Firms (KAP), Appraisal Firms (KJPP),
Auction Houses, and Law Firms under the coordination of RO VI Bandung.
EXTERNAL PARTIES
(Partners,Vendors, Business Partners including Notaries, Insurance Companies, Guarantee Institutions,
Associates, and Other Third Parties) 2. July 01, 2024 Public Accounting Firms (KAP), Appraisal Firms (KJPP), Auction Houses,
and Law Firms under the coordination of RO III Palembang
3. October 10, 2024 BSI Maslahat
b. Visits to work units as part of monitoring the conducted socialization, with the following details:
No. Date Work Units Region
1. Area Saharjo
2. January 19, 2024 KC Saharjo RO V Jakarta 2
3. KCP Tebet Barat
4. February 19, 2024 KCP Semarang Pandanaran
5. KCP Semarang MT Haryono
6. KC Semarang Pandanaran
February 20, 2024
7. KC Semarang A Yani
RO VII Semarang
8. KCP Tentara Pelajar
9. KCP Semarang Sudiarto
10. KCP Semarang Majapahit
11. February 21, 2024 KCP Ungaran Diponegoro 1
12. KCP Tangerang Ciledug 1
13. KCP Kalideres RO IV Jakarta 1
14. KCP Kedoya
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No. Date Work Units Region
15. KCP Banjarmasin A. Yani
March 04, 2024
16. KC Banjarmasin Lambung Mangkurat
17. KC Banjarmasin Banjar Baru
18. KC Martapura
March 05, 2024 RO IX Kalimantan
19. KCP Martapura Pasar Intan
20. KCP Banjarbaru A. Yani
21. Area Consumer Financing (ACF) Banjarmasin
March 06, 2024
22. KCP Kayu Tangi
23. KCP Jakarta PUPR
24. March 25, 2024 KCP Kementrian Kehutanan (Kementan) RO V Jakarta 2
25. KCP ASABRI
26. KCP Buah Batu 2
27. KCP Rancaekek
May 13, 2024
28. KCP Astana Ayar
29. KCP Ujung Berung 1
RO VI Bandung
30. KC Suniaraja
31. KCP Bandung Setiabudi
May 15, 2024
32. KCP Lembang
33. KCP Bandung UPI
34. KCP Palembang A. Rivai
July 01, 2024
35. KCP Palembang Veteran
36. KCP OPI Jakabaring
37. KCP Palembang Sudirman
38. KCP Palembang Pasar Ilir
July 02, 2024
39. KCP Palembang Demang RO III Palembang
40. KCP Palembang Indralaya
41. KCP Palembang Jakabaring
42. KC Palembang Sudirman
43. KCP Palembang Patal
July 03, 2024
44. KCP Palembang Kenten
Proven Corruption Incidents and Actions fraud incidents, all involved employees were dismissed. However,
Taken [GRI 205-3] no partner contracts were terminated, and there were no fraud
cases filed by the public against BSI or its employees.
Throughout 2024, there were fraud incidents involving 24
permanent employees and four (4) non-permanent employees.
Total
Of these cases, eight (8) permanent employees and two (2) non- Descriptions Status
(People)
permanent employees were subjected to legal proceedings. From
the cases that occurred, some were legally proven, while others Permanent 24 Eight (8) permanent employees were
employees subjected to legal proceedings.
are still under investigation and trial. As a consequence of the
Non-permanent 4 Two (2) non-permanent employees
employees were subjected to legal proceedings.
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Environmental
Performance
General Aspect • Using refrigerant with ODP 0 such as R134A and CO2-based
APAR at BSI Tower.
Environmental Costs [OJK F.4, GRI 201-2] • Using recycled materials such as reinforced steel.
• Using modular or prefab materials that aim to reduce waste
BSI is committed to always contributing to the environment. during construction, such as facade glass material with a
Although BSI's operational activities do not directly affect the unitize system.
environment, BSI has contributed to preventing environmental • Using sintered stone material, which is a mixture of natural
damage through productive tree planting activities in Semoyo mineral materials that are compacted and burned at high
Village, Yogyakarta. In addition, BSI has also used electric temperatures which are used for floors and walls.
vehicles as an effort to reduce fuel consumption and has installed • Using marmoleum for BSI Tower floor materials, marmoleum
charging stations used to charge energy for electric vehicles. The is a natural floor made from natural materials.
costs are detailed as follows.
(in IDR full) Energy Aspect
Description Cost Amount and Intensity of Energy Used [OJK F.6,
Planting productive trees in Semoyo GRI 302-1, 302-2, 302-3]
430,000,000
Village, Yogyakarta
Rental fees of Electric vehicle 897,599,976 In carrying out its operational activities, BSI only uses 2 (two)
Installation costs of Wall charging 214,233,500 energy sources, namely electricity and fuel. Electricity to support
office operations and fuel to support operational vehicles. Since
Total 1,541,833,476
BSI is a company engaged in the banking sector, BSI does not
consume and sell heating, cooling and steam, and BSI has not
measured energy originating from outside the company. In
addition, BSI also does not sell electricity. The method used by BSI
Material Aspect
to measure energy usage is to collect electricity and fuel usage
from all BSI operational areas and then convert it into gigajoules.
Use of Environmentally Friendly Materials
BSI has also used renewable energy sources from Solar Power
[OJK F.5]
Plants (PLTS) in several BSI operational locations including the
Mataram Branch Office, Surabaya Branch Office, Mayestik
In carrying out its operational activities, BSI always utilizes the
Branch Office, Landmark Aceh and the BSI Pejompongan sports
development of digital technology. This is done to reduce the
center.
use of paper which is then replaced by e-documents. In addition,
in supporting its business activities, BSI has used various
Energy usage in 2024 was derived from electricity and fuel
environmentally friendly materials such as:
consumption across all BSI operational areas. The details of
• Using recycled plastic on the top table of the office desk at
energy usage are as follows.
BSI Tower.
• MDF board on Custom furniture.
• Glass that can reduce heat in the Aceh Landmark Building.
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Table of Energy Consumption Intensity for 2024
Energy Units 2024*
Electricity kWh 80,779,932
Gigajoules 290,807.76
Fuel Liter 7,112,582
Gigajoules 243,250.30
Total Gigajoules 534,058.06
Total Production In Billion IDR 278,481
Total Revenue In Billion IDR 25,298
Total Employees People 17,234
Funding: Gigajoules/ Trillion
Energy Consumption Intensity 1.92
IDR
Revenue: Gigajoules/ Trillion
21.11
IDR
Employees: Gigajoules/
30.99
Person
Note:
*Measuring energy usage using digital carbon tracking
Convert kWh to Gigajoule: convertunits.com
Convert Liter to Gigajoule: https://hextobinary.com/unit/energy/from/gasoline/to/gigajoule
The data of energy usage in 2023 and 2022 come only from The Tower head office. The amount of energy usage is as follows.
Table of Energy Consumption Intensity for 2023 and 2022
Energy Units 2023 2022
Electricity kWh 2,117,285.90 5,155,191
Gigajoules 7,616.14 18,558.69
Fuel Liter 157,329.41 97,672
Gigajoules 6,027.41 3,517.41
Total Gigajoules 13,643.55 22,076.10
Total Production In Billion IDR 240,316 207,705
Total Revenue In Billion IDR 22,250 19,620
Total Employees People 17,909 18,581
Energy Consumption
Funding: Gigajoules/ Trillion IDR 0.06 0.11
Intensity
Revenue: Gigajoules/ Trillion IDR 0.61 1.13
Employees: Gigajoules/ Person 0.76 1.19
Note:
Convert kWh to Gigajoule: convertunits.com
Convert Liter to Gigajoule: https://hextobinary.com/unit/energy/from/gasoline/to/gigajoule
Table of Renewable Energy Usage Intensity
Energy Unit 2024 2023 2022
Use of Solar Power
Plants in Landmark Gigajoules 37.4 - -
Aceh
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Efforts and Achievements of Energy 7. The air conditioning system in BSI offices has used inverter
Efficiency and Use of Renewable Energy technology and refrigerant volume that can save electricity
[OJK F.7, GRI 302-4, 302-5] up to 50%. In addition, the room temperature setting in BSI's
head office and branch offices has also considered optimizing
To support the implementation of sustainable finance, through energy efficiency.
its operational activities BSI is committed to continuing to carry 8. Use of Solar Power Plants (PLTS) in several BSI operational
out energy efficiency as stated in the BSI ESG Guiding Principle. locations including the Mataram Branch Office, Surabaya
This is done with the aim of the Bank to play an active role in Branch Office, Mayestik Branch Office, Landmark Aceh and
the implementation of Sustainable Operations. BSI's efforts in the BSI Pejompongan sports center.
carrying out energy efficiency have been realized by:
1. Construction of Aceh landmark building with green building The energy reduction efforts above cannot be measured because
concept. the measurement of energy use in 2023 does not use digital
2. The use of solar panels in BSI buildings includes the Mayestik carbon tracking as was done in 2024.
Branch Office, Pejompongan Sports Field, and Mataram
Branch Office. In 2024, BSI set a baseline for energy and emissions measurement
3. Application of water treatment in BSI buildings/offices. in 2024. This is due to the development of digital carbon tracking
4. Using 100% LED lights which have better energy efficiency for recording and calculating energy and emissions across the
5. Using inverter technology and refrigerant volume in air BSI network. Therefore, energy usage data in 2024 appears to
conditioners have increased due to data from the entire BSI network, so it
6. Using 115 electric vehicles consisting of 113 motorbikes and cannot be compared with the previous period.
2 (two) cars.
BSI has the Landmark BSI Aceh Building, which uses a green building concept as an
implementation of ESG practices.
1 2 3 4 5 6
BSI Green Building Double-glazed
The use of
The utilization of Energy and water The use of an
Concept building glass with
alternative water
energy-efficient savings through energy-efficient
high performance
sources such as
LED lights with a the use of a 37.4 air conditioning
rainwater and
total power value kWp solar panel system with a
recycled water for
77.25% lower than system high coefficient
garden irrigation
the maximum SNI of performance
and toilet flushing
standard (COP)
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Water Aspect
Water Use [OJK F.8]
In supporting its operational activities, BSI uses water from a third the treatment process can be reused, including for flushing
party (PDAM) which is used for domestic needs in BSI branch toilets and watering plants.
offices and data centers such as for toilets, kitchens, ablutions 3. Ensure that the quality of wastewater discharged to the
and others. BSI is always committed to using water wisely. This Wastewater Treatment Plant (IPAL) meets the quality
is because BSI realizes that water is one of the most important standards in accordance with applicable regulations.
natural resources for the sustainability of life. The Bank is always
committed to ensuring the sustainability of the water balance BSI also strives to make efficient use of water which is
through a sustainable water management approach. Sustainable implemented through a water saving campaign in the Bank's
water management is carried out using water treatment in BSI operational areas, including through posters that appeal to
office buildings, as well as recycling used water from the building be placed in toilet areas, ablutions, and hand washing areas
for toilet flush water in new buildings. The recycling process to use water sparingly. The water efficiency initiative is also
uses a Wastewater Treatment Plant (IPAL) which is coordinated implemented at the BSI Cipali Mosque, used ablution water is
directly by the building. Water management carried out by the used to water plants around the Mosque area.
Bank aims to:
BSI has not measured the use of recycled water and discharged
liquid waste. Measurement of water usage is assumed based on
water bill costs based on category IV B, namely high-rise buildings
with a basic rate of IDR 12,550 per m3. Water usage in 2024
MENGURANGI MENGINGATKAN MEMASTIKAN
is water usage from The Tower Head Office, Wisma Mandiri,
Graha Mandiri and Dana Reksa, while for 2023 and 2022 it only
1. Reduce the withdrawal of raw water from public water comes from BSI Head Office which comes from The Tower. This
bodies, and as much as possible do not use groundwater is because in 2023 and 2022 it is not yet possible to calculate
excessively. water usage at the Wisma Mandiri Head Office, Graha Mandiri
2. Increase water recirculation through the water recycling and Dana Reksa. The water usage for 3 (three) years is as follows.
process and ensure that every BSI operational facility has a
Water Treatment Plant so that water that has gone through
Table of Water Consumption
Water Consumption (m3)
Source 2024* 2023** 2022**
Water from Third Party 48,401 1,824 1,905
Total 48,401 1,824 1,905
Note:
* Water usage in 2024 includes water usage from The Tower, Wisma Mandiri, Graha Mandiri and Dana Reksa.
** Water usage in 2023 and 2022 only includes water usage from The Tower Head Office.
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Water Station of Bank Syariah Indonesia
The Water Station of Bank Syariah Indonesia (BSI) is a facility that provides safe drinking water to the public. BSI has installed a water
station at Gasibu Field in Bandung, West Java. The benefits of the BSI Water Station include supporting the availability of clean, safe
drinking water, reducing plastic bottle waste, lowering carbon emissions, and contributing to sustainable development goals (SDGs)
number 6 and 11.
How the BSI Water Station Works:
1. The water station machine can process both groundwater and PDAM (local water supply) water into safe drinking water.
2. Groundwater is treated using filtration technology to remove harmful substances.
3. Each water station location undergoes laboratory testing and certification to ensure the water is safe to drink.
4. The water station machine is equipped with an IOT system that allows for monitoring of water conditions.
Usage of Free Drinking Water Facilities
BSI Mosque Rest Area Cipularang BSI Mosque Rest Area Cipali
1 KM 88A 2 KM 116A
Drinking Water Drinking Water
7,424 in Liters 9,219 in Liters
Bottled Drinking Bottled Drinking
12,404 Water 15,365 Water
Size 600 ml Size 600 ml
Blok F, Pasar Tanah Abang, Plaza Setda A, Gd. Sate,
3 Central Jakarta 4 Pemprov Jabar
Drinking Water Drinking Water
2,947 in Liters 1,555 in Liters
Bottled Drinking Bottled Drinking
4,912 Water 2,591 Water
Size 600 ml Size 600 ml
5 Gasibu Running Track, Area VIP 6 Masjid Agung Trans Studio Bandung
Drinking Water Drinking Water
34,287 in Liters 604 in Liters
Bottled Drinking Bottled Drinking
57,146 Water 1,007 Water
Size 600 ml Size 600 ml
Total Conversion
A total of 6 free drinking water facilities
provided by BSI and BSI Maslahat, as
56,063 93,438 of January 2025, have contributed to
reducing bottled drinking water waste by
Drinking Water Bottled Drinking 93,438 plastic bottles.
in Liters Water
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SUSTAINABILITY
PERFORMANCE
Biodiversity Aspects
Impact of Operating Areas Near or In
Conservation Areas or Having Biodiversity
and Biodiversity Conservation Efforts
[OJK F.9, F.10]
Until the end of December 2024, there are no BSI operational
areas that are adjacent to conservation areas or have biodiversity.
However, BSI continues to carry out conservation efforts by
planting 10,671 productive trees in Semoyo Village, Yogyakarta.
In addition, BSI has implemented the "Tree Charity for the Nation
Together" program by BYOND by BSI, which is aimed at planting
endemic trees in Way Kambas National Park, Lampung, as an effort to preserve the habitat of Sumatran elephants and other endemic
wildlife. In 2024, BSI planted a total of 50,000 trees.
Emission Aspect
Digital Carbon Tracking Initiative
“The First Sharia Bank in Indonesia Implemented Digital Carbon Tracking”
DIGITAL CARBON TRACKING INITIATIVE
Regulatory Compliance Value Creation
SEOJK No.16/SEOJK.04/2021 – Technical Guidelines Leading as the First Sharia Bank to Develop Digital
1 1
for Sustainability Report Preparation Carbon Tracking
Chapter III F-11 & 12: Contents of the Sustainability
Report – Environmental Performance Aspect: Emissions
2 Unique in alignment with Sharia values
The total amount and intensity of emissions produced,
categorized by type, along with efforts undertaken to
achieve emission reductions.
Innovative through automated carbon tracking calculations,
3
accessible to both internal and external stakeholders
2 RAKB BSI 2024
Digital Carbon Tracking is included as a key activity in Bank
BSI's 2024 Sustainable Finance Action Plan (RAKB BSI 2024).
Regulatory Compliance
Digital Carbon Tracking Digital Carbon Tracking utilizes
Carbon Emission Calculation
A system application/platform for recording and calculating
Standards:
Bank BSI’s carbon emissions on a bank-wide scale, measured in
tonCO2eq. This serves as the baseline for developing a Roadmap
toward the Net Zero Emission Target.
(Currently, emissions are calculated for Scope 1 & Scope 2)
Past Now
1. Data calculation is currently limited to the Head Office 1. Comprehensive data calculation covering BSI's entire
and conducted by PFA. network.
2. Recording is performed manually 2. Automated processing through the system.
3. Conducted by an independent party.
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Region I Aceh
10,901.80
Region II Medan
6,759.52
Region IX Kalimantan
7,747.22
Region V Jakarta 2
7,878.98
Region III Palembang Head Office
7,017.84 5,873.57
Region VIII Surabaya
10,451.18
Region IV Jakarta 1
9,233.33 Region X Makassar
4,452.62
Region VI Bandung
5,989.43
Region VII Semarang
7,099.16
GHG emissions Scope 1 and 2 in tonsCO2eq units and as a baseline in creating a Roadmap
Region
(ton co2eq) towards the Net Zero Emission Target in 2060.
Head Office 5,873.57
Currently, the platform only measures GHG emissions Scope 1
Region I Aceh 10,901.80
and Scope 2 from all BSI operating areas. GHG emissions Scope 1
Region II Medan 6,759.52
are emissions generated from electricity use in all BSI operating
Region III Palembang 7,017.84 areas and GHG emissions Scope 2 are emissions generated from
Region IV Jakarta 1 9,233.33 fuel use in all BSI operating areas. GHG emissions are measured
Region V Jakarta 2 7,878.98 using the Global Warming Potential (GWP) which refers to the
Green House Gas Protocol, Partnership for Carbon Accounting
Region VI Bandung 5,989.43
Financials and Climate Risk Management & Scenario Analysis
Region VII Semarang 7,099.16
Banking 2024. The scope of the Digital Carbon Tracking
Region VIII Surabaya 10,451.18 application covers all BSI operational areas. However, BSI has
Region IX Kalimantan 7,747.22 not yet conducted measurements of emissions generated by its
Region X Makassar 4,452.62 debtor companies.
Total 83,404.57
GHG emissions scope 3 are the emissions generated from business
travels conducted by all BSI employees. The measurement is
Amount and Intensity of Emissions Produced calculated by using the carbon emission calculator issued by the
Based on Type International Civil Aviation Organization (ICAO). Emissions are
[OJK F.11, GRI 305-1, 305-2, 305-3, 305-4, FN-CB-410b.1, FN- calculated based on economy class and travel distance between
CB-410b.2, FN-CB-410b.3, FN-CB-410b.4] the departure and destination airports. The business travels
reported are travels by airplane conducted by all BSI employees,
The use of energy to support BSI's operational activities will as follows.
certainly produce greenhouse gas (GHG) emissions. BSI has
used the Digital Carbon Tracking application/platform which is
used for recording, calculating BSI's carbon emissions bankwide
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SUSTAINABILITY
PERFORMANCE
Table of GHG Emission Scope 1 and Scope 2 Intensity in 2024
Description Unit 2024*
GHG Emissions Scope 1 Ton CO2-eq 17,685.43
GHG Emissions Scope 2 Ton CO2-eq 65,719.13
Total GHG Emissions Scope 1 and 2 Ton CO2-eq 83,404.56
Total Financing In IDR billion 278,481
Total Income from Fund Management as Mudharib In IDR billion 25,298
Total Employees Person 17,234
GHG Emission Intensity Ton CO2-eq/ IDR billion 0.29
Ton CO2-eq/ IDR billion 3.24
Ton CO2-eq/Person 4.84
Information: GHG emissions are measured using the Global Warming Potential (GWP) which refers to the Green House Gas Protocol, Partnership for Carbon Accounting Financials
and Climate Risk Management & Banking Scenario Analysis 2024. The scope of the Digital Carbon Tracking application covers all BSI operating areas.
Table of GHG Emission Scope 1 and Scope 2 Intensity in 2023 and 2022
Description Unit 2023 2022
GHG Emissions Scope 1 Ton CO2-eq 144.94 261.5
GHG Emissions Scope 2 Ton CO2-eq 1,577.07 4,124.15
Total GHG Emissions Scope 1 and 2 Ton CO2-eq 1,722.01 4,385.65
Total Financing In IDR billion 240,316 207,705
Total Income from Fund Management as Mudharib In IDR billion 22,250 19,620
Total Employees Person 17,909 18,581
GHG Emission Intensity Ton CO2-eq/ IDR billion 0.01 0.02
Ton CO2-eq/ IDR billion 0.10 0.25
Ton CO2-eq/Person 0.096 0.24
Information: In 2023 and 2022 GHG emissions were measured based on energy use for The Tower head office.
Table of GHG Emission Intensity Scope 1, Scope 2 and Scope 3 in 2024
Description Unit 2024
GHG Emissions Scope 1 Ton CO2-eq 17,685
GHG Emissions Scope 2 Ton CO2-eq 65,719
GHG Emissions Scope 3 Ton CO2-eq 583.55
Total GHG Emissions Ton CO2-eq 83,988.11
Total Financing In IDR billion 278,481
Total Income from Fund Management as Mudharib In IDR billion 25,298
Total Employees Person 17,234
GHG Emission Intensity Financing:
0.30
Tons CO2-eq/billion rupiah
Fund Management Income as
Mudharib: 3.32
Ton CO2-eq/billion rupiah
Employee:
4.87
Ton CO2-eq/Person
Information: GHG emissions are measured using the Global Warming Potential (GWP) which refers to the Green House Gas Protocol, Partnership for Carbon Accounting Financials
and Climate Risk Management & Banking Scenario Analysis 2024. The scope of the Digital Carbon Tracking application covers all BSI operating areas.
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110 2024 Sustainability Report
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Table of GHG Emission Intensity Scope 1, Scope 2 and Scope 3 in 2023 and 2022
Description Unit 2023 2022
GHG Emissions Scope 1 Ton CO2-eq 144.94 261.5
GHG Emissions Scope 2 Ton CO2-eq 1,577.07 4,124.15
GHG Emissions Scope 3 Ton CO2-eq 597.62 478.13
Total GHG Emissions Ton CO2-eq 2,320 4,864
Total Financing In IDR billion 240,316 207,705
Total Income from Fund Management as Mudharib In IDR billion 22,250 19,620
Total Employees Person 17,909 18,581
GHG Emission Intensity Financing:
0.01 0.02
Tons CO2-eq/billion rupiah
Fund Management Income
as Mudharib: 0.10 0.25
Ton CO2-eq/billion rupiah
Employee:
0.13 0.26
Ton CO2-eq/Person
Information: In 2023 and 2022 GHG emissions were measured based on energy use for The Tower head office.
Efforts and Achievements in Emission Reduction That Have Been Made [OJK F.12, GRI 305-5]
BSI is aware that the use of energy used to support its operational activities will produce GHG emissions. However, BSI has made efforts
to reduce emissions, including using solar panels, the use of LED lights which are more environmentally friendly lights, using 115 electric
vehicles and other efforts as stated in the Energy Aspect in this Sustainability Report.
As previously stated, in 2024, BSI has set a baseline for measurement and emissions, namely in 2024. This is due to the development of
digital carbon tracking for recording and calculating energy and emissions throughout the BSI network for measuring GHG emissions in
scope 1 and scope 2. Therefore, the GHG emissions data in scope 1 and scope 2 produced in 2024 appears to have increased due to data
originating from the entire BSI network, so it cannot be compared with the previous period.
However, in 2024, BSI succeeded in reducing scope 3 GHG emissions resulting from business trips to 583.55 tons of CO2-eq, down from
2023 which was 597.62 tons of CO2-eq.
GHG Emissions Graph – Scope 3
583.55 597.62 478.13
2024 2023 2022 Ton CO2-eq
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SUSTAINABILITY
PERFORMANCE
GHG and Non-GHG Emission Control [GRI 305- Waste and Effluent Management Mechanism
6, 305-7] [OJK F.14, OJK F.15, GRI 306-2, 306-4, 306-5]
Until December 2024, BSI does not produce, import and export BSI is committed to carrying out its operational activities based
Ozone Depleting Substance (ODS). To support Air Conditioner on the principles of maqoshid sharia (the purpose of sharia) one
cooling machines, BSI has used refrigerant R232. Refrigerant of which is Hifdz Al-Bi'ah (maintaining the environment), so
R32 is a refrigerant that is categorized as an environmentally BSI maintains its operational activities so as not to pollute the
friendly refrigerant because it has an ODS value of 0 (zero) with environment. The main waste or garbage generated from the
a cold index reaching almost 2 (two) times better than other Bank's business activities can be classified into non-B3 waste
refrigerants. This R32 refrigerant is used in all air conditioning originating from paper used in report preparation activities,
systems in BSI offices. bank correspondence with customers, and banking transaction
processes, as well as plastic waste originating from plastic
In addition, throughout 2024, BSI has not carried out non-GHG packaging and leftover food from employee pantry facilities
emission measurements in all of its operational areas. such as seasoning sachets, and plastic cutlery. Other categories
of waste generated from BSI operations are B3 in the form of
electronic waste, used printer ink packaging, used batteries, and
used TL lamps, used air freshener bottles. All waste generated
Waste and Effluent Aspects from BSI's operational activities is directly handed over to third
parties.
Amount of Waste and Effluent Produced
Based on Type [OJK F.13, GRI 306-1, 306-3] Therefore, there is no recycled waste, waste with the incineration
process, landfilling or other disposal operations. Specifically
BSI realizes that its operational activities always produce both related to liquid waste originating from water use, overall BSI
B3 and non-B3 waste. Non-B3 waste comes from paper used coordinates with the building for the recycling process using the
in report preparation activities, bank correspondence with Wastewater Treatment Plant (IPAL). The recycled water is then
customers, and banking transaction processes, as well as plastic reused for toilet flush water. As for the management of other
waste from plastic packaging and food waste from employee non-B3 waste and B3 waste, as follows.
pantry facilities such as seasoning sachets and plastic cutlery.
Other categories of waste generated from BSI operations are Throughout 2024, there were no spills of chemicals, oil and fuel,
B3 in the form of electronic waste, used printer ink packaging, among other substances that could potentially affect land, water,
used batteries, and used TL lamps, used air freshener bottles. air, biodiversity and human health resulting from the Bank's
Throughout 2024, waste generated from operational activities operational activities.
did not have a negative impact on the environment and society.
But BSI has not yet measured the waste generated from its
operational activities.
Reverse Vending Machine (RVM)
Specifically for plastic waste, BSI has collaborated with PlasticPay to place plastic waste recycling machines in public areas starting at BSI
office locations since 2021. In the first phase of implementation, the Reverse Vending Machine (RVM) waste recycling machine has been
placed at the BSI Wisma Mandiri 1 Building and in several areas in Jabodetabek.
In general, this collaboration program aims to educate the public to be more concerned and take active steps in managing plastic waste.
Through RVM, the public is encouraged to start sorting and processing plastic waste properly, so that it can be processed into goods with
high economic value, does not burden the landfill, and does not pollute the environment. The type of plastic waste that can be brought
and exchanged through the RVM machine and the PlasticPay digital platform is the type of used plastic beverage bottles. Through the
PlasticPay digital platform, BSI ensures that this program can be measured and monitored properly. Easy steps to reduce plastic waste,
namely by:
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112 2024 Sustainability Report
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01 Bring used plastic beverage bottles to the nearest PlasticPay Collection Point,
02 Insert it into the RVM machine then scan the barcode,
Collect points that can then be exchanged for merchandise from BSI and Plasticpay
03 Indonesia, where 1 point is worth Rp1. For 1 bottle of 600 ml is equivalent to 56 points or
Rp56, for 1 kg is equivalent to 2,968 points or Rp3,000.
In 2024, BSI's collaboration with PlasticPay has succeeded in placing 70 Reverse Vending Machine (RVM) & PlasticPay Collection
Point units at 70 locations, successfully reducing 235 tons of Co2eq carbon footprint. The total amount of collected plastic bottles is
44,398 kg, with 22,502 individuals participating in the collection effort. The following are the products generated from plastic bottle
management:
In 2024, BSI's collaboration with PlasticPay successfully installed Reverse Vending Machines (RVM) and PlasticPay Collection Points
at:
2024 70 UNIT 21,432 kg 113.4 Ton CO2-eq
at 70 location points Plastic Waste Reduction Carbon Footprint Reduction
2023 50 UNIT 20,487 kg 108.4 Ton CO2-eq
at 50 location points Plastic Waste Reduction Carbon Footprint Reduction
2022 9 UNIT 2,188 kg 11.7 Ton CO2-eq
at 9 location points Plastic Waste Reduction Carbon Footprint Reduction
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SUSTAINABILITY
PERFORMANCE
Aspects of Complaints Related to The Environment
Number and Material of Environmental Complaints Received and Resolved [OJK F.16]
Throughout 2024, there were no environmental complaints received by BSI.
Social
Performance
Commitment to Provide Equivalent
Services for Products and/or Services to In practice, BSI ensures compliance with consumer protection
Consumers [OJK F.17, GRI 416-1, FS13, FS14, FS15, regulations by providing equal access to all customers, offering
FS16, FN-CB-240a.4] dedicated services for persons with disabilities and the
elderly, protecting customer assets, securing customer data
BSI always ensures that BSI's sharia banking products and and information, and conducting regular monitoring through
services can be obtained and enjoyed by all customers, without self-assessments. These assessments are reported to both
distinguishing between gender, race, ethnicity, physical and Management and the Regulator.
religious backgrounds. All customers have the same rights in
utilizing the products and services provided through procedures BSI continuously strives to create products and services that
in accordance with applicable policies and regulations. BSI is meet a variety of customer needs through innovation in digital
committed to complying with the rules and regulations governing product and service development, which provides easy access
the equality of customer rights, including Law No. 8 of 1999 to financial services anytime and anywhere. In addition, BSI
concerning Consumer Protection (State Gazette of the Republic has provided customer complaint channels and is committed to
of Indonesia of 1999 No. 22, Supplement to the State Gazette resolving complaints faster than the Service Level Agreement
of the Republic of Indonesia No. 3821 and Financial Services (SLA) established by the regulator. When submitting a complaint,
Authority Regulation (POJK) Number 22 of 2023 concerning customers can do so via BSI Call 14040, BYOND by BSI, BSI
Consumer and Community Protection in the Financial Services Mobile, email at contactus@bankbsi.co.id, Branch Offices, or
Sector. Another policy basis comes from two regulations. the Head Office. The discussion regarding customer complaints
First, Bank Indonesia Regulation No. 3 of 2023 on Consumer received by BSI is presented in the Public Complaints section of
Protection by Bank Indonesia, and second, Board of Governors this Sustainability Report.
Regulation No. 20 of 2023 on the Procedures for Implementing
Consumer Protection by Bank Indonesia.
BSI Agents
Regarding BSI's commitment to consumer protection, BSI has an To reach communities located in areas that have not been served
SOP for Customer Protection and Complaints issued on October (blankspots) by BSI branch offices, BSI has provided access points
22, 2024. BSI always pays attention to aspects of consumer through BSI Smart Agents. BSI Smart Agents are Laku Pandai
protection in product and service design, provision of product and agents or Officeless Financial Services within the Framework of
service information, delivery of product and service information, Inclusive Finance.
marketing of products and services, preparation of agreements
related to products and services, provision of services for the use
of products and services, and handling of complaints and dispute
resolution for products and services.
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TYPES OF SERVICE
Banking Payment & Purchase
Balance Check, Cash Withdrawal, Transfer Credit and Data Packages, e-wallet Top Up,
and Cash Deposit BPJS, PDAM & PBB, and others
ISLAMIC ECOSYSTEM
Hajj Service Donation
Hajj Registration and Payment Zakat & Infaq
Product Referral Government Programs
• Pawn • Family Hope Program
• Opening a Hajj Savings Account • Basic Food Assistance Program
• PIP Program
• Farmer Card Program
There are currently 119,295 BSI Smart Agents spread throughout Indonesia. The number of BSI Smart Agents increased by 38%
compared to 2023, which were 86,200 agents.
Table of BSI Smart Agent Numbers
Description Unit 2024 2023 2022
Number of Agents Agent 119,295 86,200 57,973
Number of Active Agents Agent 40,884 86,200 57,973
Number of Transactions Million times 26.9 19.6 15.54
Transaction Amount In IDR trillion 59.02 43.80 38.04
Agent Location Distribution of Agent Business Types
549 1,217 13,098 6,859
1% 1% 11% 5%
2,970 15,212
13% 2,266
53,957 3% 2%
45%
7,635
79,713
6%
67%
52,967 2,147
44% 2%
Residential Areas Market Areas Grocery Stores Food & Beverage Stalls
Roadside Areas Educational Areas Mobile & Prepaid Credit Centers Clothing & Fashion Stores
Commercial and Office Centers Industrial Areas Other Showrooms / Vehicle Workshops
Demographic Distribution
Others (TOP 6)
107,908 11,387 Stationery & Bookstores / Photocopy /
90% 10% 1.40%
Printing
Agricultural Kiosks & Palm Oil 1.26%
Showrooms / Vehicle Workshops 1.15%
Laundry / Tailor / Garment 0.92%
Furniture / Building Materials / Electronics 0.84%
Non Urban Urban Cosmetics / Perfume Stores / Salons 0.78%
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SUSTAINABILITY
PERFORMANCE
MAIN FEATURES
Deposit/Withdrawal/Transfer
of BSI & Other Banks
Payment & Purchase
Hajj Services
(Hajj Registration and Payment
Donation
Product Referral
(Savings and Pawn)
There are 119 blank spot districts that have been served by
3,040 BSI Smart Agents.
Number of Number of
No. Province
Table of BSI Smart Agents in Blankspot Areas Districts Agents
17. Papua 9 21
Number of Number of
No. Province
Districts Agents 18. West Papua 4 20
19. West Sulawesi 2 7
1. Bali 3 18
20. South Sulawesi 5 240
2. Bengkulu 5 493
21. Center Sulawesi 8 301
3. Gorontalo 4 35
22. Southeast Sulawesi 14 222
4. Jambi 2 57
23. North Sulawesi 9 175
5. West Kalimantan 4 86
24. West Sumatera 4 155
6. South Kalimantan 1 10
25. South Sumatera 4 121
7. Central Kalimantan 10 555
26. North Sumatera 4 43
8. East Kalimantan 1 1
TOTAL 119 3,040
9. North Kalimantan 2 4
Kepulauan Bangka
10. 5 45 In the BSI Smart Agent service, the product provided to
Belitung
customers who previously did not have a bank account or did
11. Kepulauan Riau 2 84
not have a bank account is the Basic Savings Account (BSA) or
12. Lampung 3 252
basic savings provided by the bank that organizes the Branchless
13. Maluku 2 39 Financial Services (Laku Pandai). BSA is part of the Laku Pandai
14. North Maluku 4 40 program which aims to support inclusive finance. In 2024, the
15. West Nusa Tenggara 1 6 number of BSA customers opened through BSI Smart Agents was
2,541 customers, an increase of 13% from 2023, with a balance
16. East Nusa Tenggara 7 10
of IDR 428 million, an increase of 103% from 2023. BSI Smart
Agents have not yet served the opening of retail checking curent
accounts without administration fees.
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116 2024 Sustainability Report
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Financial Inclusion and Literacy 2. Joint BUMN Homecoming Program with a total of 144
disabled travelers who received an introduction to sharia
In relation to the provision of disability-friendly services, BSI financial products.
is always striving to improve service access for customers with 3. BSI Together with BSI Maslahat also held a commemoration
disabilities in all operational areas. BSI has provided parking of International Day of Persons with Disabilities at the BSI
areas for customers with disabilities, ramps, queue numbers for Cipularang Mosque in collaboration with Masjidpreneur
customers with disabilities, wheelchair facilities, disabled toilets, and the blind community to hold training for the blind who
and waiting areas for customers with disabilities. In addition, are members of the Indonesian Blind Association (Pertuni)
BSI employees are also provided with training in customer of Purwakarta Regency. The aim is to increase community
service for customers with disabilities so that they can provide engagement towards the disabled group and strengthen
the best service. In reaching customers with disabilities, BSI has literacy towards sharia financial products.
organized various MSME and Islamic financial literacy programs
which include: In addition, BSI continues to strive to improve access to financial
1. MSMEs DifaMart and Mithik Farm are BSI's fostered services for disadvantaged communities and vulnerable families,
programs together with BSI Maslahat which have succeeded by assisting in the distribution of government programs. In
in empowering people with disabilities to become 2024, BSI has distributed government programs to 1.9 million
entrepreneurs, to support people with disabilities to be able Beneficiary Families (KPM) with a total distribution of 2.45
to level up so that they can get access to financial services. trillion.
Distribution of Government Assistance
No. Types of Government Program Assistance
∑ KPM Assistance Value (IDR)
1. PKH (Family Hope Program) 302,610 637,101,748,907
2. Necessities 493,021 1,119,312,800,000
3. YAPI Attention 9,521 16,089,800,000
4. RST 62 1,240,000,000
5. Digital Farmer Card 358,087 Dalam Bentuk Kuota (Kg)
6. PIP (Smart Indonesia Program) Reguler 600,700 428,209,575,000
7. PIP Madrasah 132,665 85,558,650,000
8. PIP Islamic Boarding School 15,361 13,767,550,000
9. BOS (School Operational Assistance) Madrasah 710 113,339,681,853
10. BOS Islamic Boarding School 108 22,941,824,000
11. BOP (Operational Assistance for Education) RA 314 8,639,700,000
12. KIP (Indonesia Smart Card) College 1,194 13,490,400,000
13. Outstanding Scholarship 10 126,750,000
Grand Total 1,914,363 2,459,818,479,760
Furthermore, to improve financial literacy and inclusion, BSI has held a Socialization & Gathering for BSI Agents and Prospective BSI
Agents during 2024.
Implementation
Name of Event Goal
Date
Introducing BSI Agents to the PKK (Family Welfare Environment) Melati
BSI Agent Socialization Mar-24
Jaya Pondok Pinang Jakarta Cooperative Group
Gathering of BSI Agents in Makassar and Update BSI Agent features & programs to improve BSI Agent services &
Apr-24
Kalimantan Regions performance
BSI Agent Socialization to Schools, Islamic Boarding
May-24 Introducing BSI Agent as a solution for public financial access
Schools and BUMDes in Tasikmalaya
BSI Agent Socialization to Islamic Boarding School Introducing BSI Agent as a solution for financial access in the Islamic
May-24
Administrators throughout Karawang Regency Ecosystem
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SUSTAINABILITY
PERFORMANCE
Implementation
Name of Event Goal
Date
BSI Agent Socialization to LPDB Business Partners
May-24 Introducing BSI Agent as a financial access solution
in Tangerang Regency
BSI Agent Socialization to MSMEs KPP Setiabudi 3 Jun-24 Introducing BSI Agent as a financial access solution
BSI Agent Socialization to MSMEs in Cimanggis
Jun-24 Introducing BSI Agent as a financial access solution
District
Socialization and Registration of BSI Member
Jul-24 Introducing BSI Agents to KOPABIN Members
Agents of KOPABIN
BSI Agent Socialization to BPJS (Social Security
Aug-24 Introducing BSI Agents to BPJS Employment
Agency) Employment
Agent Socialization - Kopkar Aug-24 Introducing BSI Agents to BSI Customer Cooperatives
BSI Agent Socialization to Genpro MSMEs Business
Aug-24 Introducing BSI Agent to Genpro MSMEs Business Partners
Partners
Socialization of KJS MUI (Indonesian Ulema
Sep-24 Introducing BSI Agent to KJMS MUI (Indonesian Ulema Council) Bandung
Council) Bandung Agents
BSI Agent Socialization to Puskopar Partners Sep-24 Introducing BSI Agents to Puskopar East Jakarta Members
BSI Agent Socialization to SRC Ciomas Partners Sep-24 Introducing BSI Agent to SRC Ciomas Partner Members
BSI Agent Socialization to SRC Sukaraja Partners Oct-24 Introducing BSI Agent to SRC Sukaraja Partner Members
Gathering of BSI Agents in Pekanbaru, NTB and Updating BSI Agent features & programs to improve BSI Agent services &
Oct-24
Aceh Regions performance
BSI Agent Socialization to PKK (Family Welfare Introducing BSI Agents to PKK (Family Welfare Environment) Members in
Nov-24
Environment) Members in Cipulir District Cipulir District
Updating BSI Agent features & programs to improve BSI Agent services &
Gathering of BSI Agents in Medan Area Nov-24
performance
BSI Agent Socialization to PKK (Family Welfare Introducing BSI Agents to PKK (Family Welfare Environment) Members in
Dec-24
Environment) Members in Tebet District Tebet District
Labor Aspect
Equal Employment Opportunity [OJK F.18, GRI 405-1, 202-2]
In managing its human resources, BSI always respects and upholds diversity and equality. BSI always supports all employees to continue
to develop and innovate without distinguishing between diversity in terms of gender, class, ethnicity, religion, race, physical condition, and
so on. BSI is always committed to providing equality in employment opportunities, getting the same opportunity to develop competence,
getting the same opportunity for career advancement, remuneration, and others including providing opportunities for women to occupy
managerial positions. In addition, BSI also provides opportunities for local people to have career at BSI. As many as 66 Branch Managers
from 153 Branch Offices (43%) come from local people based on home-based employees. BSI provides equal work opportunities to all
prospective employees as regulated in the BSI Recruitment and Selection PTO. BSI also has policies related to education and training for all
employees that have been stated in the BSI Human Capital SPO and BSI Learning Management PTO as well as policies related to employee
career development that have been stated in the BSI Placement and Assignment PTO and BSI Promotion PTO. All PTOs and SPOs have
included policies on providing equal opportunities for all employees and prospective employees. The implementation of SPOs and PTOs,
especially those related to equal employment opportunities, is under the responsibility of the Human Capital Policy Work Unit.
Management and Employee Diversity 2024 [GRI 405-1]
(In People)
Gender Age Group
Position Level
Male % Female % Total <30 % 30-50 % >51 % Total
Management
Board of
9 0.05% 1 0.01% 10 0 0.00% 0 0.00% 10 0.06% 10
Commissioners
Sharia
Supervisory 4 0.02% 0 0.00% 4 0 0.00% 0 0.00% 4 0.02% 4
Board
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Gender Age Group
Position Level
Male % Female % Total <30 % 30-50 % >51 % Total
Director 9 0.05% 1 0.01% 10 0 0.00% 3 0.02% 7 0.04% 10
Executive
5 0.03% 1 0.01% 6 0 0.00% 1 0.01% 5 0.03% 6
Manager (PE)
Sub Total 27 0.16% 3 0.02% 30 0 0.00% 4 0.02% 26 0.15% 30
Employee
Senior Manager 69 0.40% 26 0.15% 95 0 0.00% 62 0.36% 33 0.19% 95
Middle Manager 371 2.15% 112 0.65% 483 0 0.00% 402 2.33% 81 0.47% 483
Manager 1,785 10.34% 578 3.35% 2,363 41 0.24% 2,119 12.27% 203 1.18% 2,363
Officer 3,587 20.78% 2,189 12.68% 5,776 675 3.91% 4,957 28.71% 144 0.83% 5,776
Staff 4,356 25.23% 4,161 24.10% 8,517 2,103 12.18% 6,397 37.05% 17 0.10% 8,517
Sub Total 10,168 58.90% 7,066 40.93% 17,234 2,819 16.33% 13,937 80.73% 478 2.77% 17,234
Grand Total 10,195 59.05% 7,069 40.95% 17,264 2,819 16.33% 13,941 80.75% 504 2.92% 17,264
The bank opens opportunities for people with disabilities to work according to their abilities with BSI. This commitment is in line with
that stated in Law No. 8 of 2016 concerning Persons with Disabilities. The recruitment process for people with disabilities is carried
out with the principle of equality and togetherness through the Bibit program method, which is a mentoring program (tutor) for each
employee, so that candidates with disabilities can follow the recruitment process and work optimally. Another recruitment process for
people with disabilities is through an internship program at the Change & Culture Academy. In 2024, BSI has 13 disabled employees
consisting of 7 (seven) men and 6 (six) women who are placed in back-office positions.
Composition of Disabled Employees [GRI 405-1]
(in People)
Gender Age Group
Year
Male % Female % Total <30 % 30-50 % >51 % Total
2024 7 54% 6 46% 13 13 100 - - - - 13
2023 7 54% 6 46% 13 13 100 - - - - 13
2022 2 33% 4 67% 6 6 100 - - - - 6
Employee Recruitment and Turnover [GRI 401-1]
To meet the needs of the best and quality human resources, the Bank has conducted recruitment by upholding the principles of equality,
fairness, transparency, without discriminating against gender, age, race, religion, physical condition, and other background differences.
The implementation of BSI recruitment refers to the BSI Recruitment and Selection PTO. Superior human resources will be able to
provide maximum contribution to the company's business activities and operational performance. To obtain prospective employees who
have the best competence and quality, BSI has collaborated with various external parties, such as the media, career centers at several
universities, and through talent search services (headhunters). In 2024, BSI has recruited 609 new employees, an increase of 334 people
or 121.45% compared to 2023, which amounted to 275 new employees.
Composition of New Employee Recruitment Based on Age Group
(in People)
Age Group 2024 2023 2022
21-30 years old 512 229 112
31-40 years old 49 24 51
41-50 years old 15 17 15
>50 years old 33 5 6
Total 609 275 184
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Composition of New Employee Recruitment Based on Gender
(in People)
Description 2024 2023 2022
Male 369 147 126
Female 240 128 58
Total 609 275 184
Composition of New Employee Recruitment Based on Work Area
(in People)
Area 2024 2023 2022
Java 586 266 86
Outside Java 23 9 98
Total 609 275 184
The recruitment process is also carried out to meet employee needs arising from employees who have resigned, to maintain the smooth
operation of the Bank. Throughout 2024, there were 566 employees who resigned. This number decreased by 122 employees or 17.73%
compared to 2023 which was 688 employees.
Composition of Retired Employees Based on Age Group
(in People)
Age Group 2024 2023 2022
21-30 years old 176 212 358
31-40 years old 268 323 322
41-50 years old 68 96 106
>50 years old 54 57 63
Total 566 688 849
Composition of Retired Employees Based on Gender
(in People)
Description 2024 2023 2022
Male 280 373 460
Female 286 315 389
Total 566 688 849
Composition of Employees Retiring Based on Work Area
(in People)
Wilayah 2024 2023 2022
Java 337 464 558
Outside Java 229 224 291
Total 566 688 849
Employee turnover occurs for several reasons, ranging from employees who have reached retirement age, end of contract, are dismissed,
resign, to health reasons and others. Employees who will submit their resignation must submit the information to their superiors at
least 1 (one) month in advance. This refers to the Manpower Law No. 13 of 2003 and has been stated in the applicable Collective Labor
Agreement (PKB).
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Employee Turnover Rate
(in People)
Description 2024 2023 2022
New Employee (Recruitment) 609 275 184
Resign 477 606 762
Pension 72 61 61
Die 17 21 26
Employee Turnover Rate 3.21% 3.77% 4.57%
Employee Turnover Table Based on Age
Description 2024 2023 2022
21-30 years old 176 212 358
31-40 years old 268 323 322
41-50 years old 68 96 106
>50 years old 54 57 63
Table of Employee Turnover Based on Gender
Description 2024 2023 2022
Male 280 373 460
Female 286 315 389
Table of Employee Turnover Based on Work Area
Description 2024 2023 2022
Java 586 266 86
Outside Java 23 9 98
Training and Competency Development [OJK F.22, GRI 404-1, 404-2, 404-3]
BSI is committed to encouraging every employee to optimize their potential through various structured, comprehensive, and tiered
leadership competency development programs. In its implementation, employee development programs at BSI are focused on basic,
managerial, and leadership competencies, with various development methods, such as training, mentoring, rotation, career development,
leadership coaching, and feedback sessions.
Based on SOP Human Capital Chapter V Training and Development, the method of developing employee competency and learning refers
to the experience, engagement, and education approaches. The composition of development is adjusted to the level and needs of the
current position (current) and projected position (future).
a) Experience
Employee competency development and learning is carried out through real work experience or other assignments which can take
the form of, among others: placement and assignment (rotation/mutation), temporary assignment (detasering), assignment to the
Bank's strategic projects, attachment (internship) to the parent company or other companies within the group, on the job training
and role play.
b) Engagement
Employee competency development and learning is carried out through individual interactions between employees and other
parties appointed by the Bank, which can take the form of but is not limited to coaching, counseling and mentoring.
c) Education
A systematic employee competency development and learning program that can be carried out independently or in class according
to the types of learning services.
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Training and competency development programs are held in various forms, such as seminars, workshops, knowledge sharing, sharing
sessions, and training. BSI always conducts work assessments through Training Needs Analysis to ensure that all BSI employee
development and training programs are running on target. Work assessments through Training Needs Analysis include performance
planning, review, and evaluation mechanisms. This process aims to ensure that each employee's competency improvement program is
planned carefully based on performance and evaluation of KPI achievement, so that it can support personal development and career path
projections for employees.
Table of Number of Training Participants Based on Job Level
Number of Participants (in people)
Job Level
2024 2023 2022
Senior Manager 1,534 2,369 2,956
Middle Manager 7,866 13,381 15,477
Manager 73,023 71,757 89,096
Officer 120,222 178,424 224,873
Staff 167,341 255,105 300,651
Total 369,986 521,036 633,053
Table of BSI Employee Training and Development Statistics
Description Unit 2024 2023 2022
Training Program Type 688 1,118 744
Number of Training Participants People 369,986 521,036 633,053
Average Training Hours Per Employee Hours/Employees 15 78 122.40
Training Fees In Billion IDR 141.59 90.64 97.22
Table of Average Employee Training Hours 2024 [OJK F.22]
Number of Employees Receiving Average Training Hours Per Em-
Training Hours
Training ployee
Description
2024 2023 2022 2024 2023 2022 2024 2023 2022
Total 17,308 17,862 18,581 258,103 1,392,792 2,274,326 15 78 122.40
Based on Gender
Male 10,228 10,543 11,008 141,623 594,990 1,023,628 13.8 56 93
Female 7,080 7,367 7,573 116,480 797,802 1,250,698 16.4 108 165
Based on Job Category
Senior Manager 91 95 88 233 14,938 19,810 3 157.24 225.11
Middle Manager 483 446 429 1,939 53,475 96,763 4 119.90 225.55
Manager 2,343 2,235 2,218 12,771 246,884 381,751 5 110.46 172.11
Officer 5,760 5,798 6,088 202,423 496,120 776,315 35 85.57 127.52
Staff 8,631 9,288 9,758 40,737 581,375 999,688 5 62.59 102.45
Total 17,308 17,862 18,581 258,103 1,392,792 2,274,326 15 78 122.40
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Number of Employees Average Training Hours
Training Hours
Trained per Employee
2024 2023 2022 2024 2023 2022 2024 2023 2022
17,308 17,862 18,581 258,103 1,392,792 2,274,326 15 78 122.40
The decrease in training hours was caused by several things, including:
1. In 2024, activities such as Taujih/PHBI/podcast culture were not recorded as training.
2. The study hours listed in 2024 were only training included in the category of learning service types listed in the Learning PTO.
3. The number of employees in 2024 was fewer than the previous year
4. The focus of the training was in the IT, Operation, and Sales Units, where the trainings were conducted offline and had quite large
training costs.
5. The Payment and Management System of Rupiah (SPPUR) training for network employees was completed in 2021 to 2023, in which
this training had a large number of participants.
In addition, the Bank also provides training or briefing programs for employees who will enter retirement. The Bank has prepared a policy
for the training so that the training can be carried out in a structured manner with clear and more planned participant criteria and time.
The implementation of the training was also attended by employee spouses. In 2024, the Bank held a Retirement Preparation Training
program attended by 216 BSI employees who will enter retirement. The training is intended to provide provisions to employees so that
they are better prepared to face retirement.
Number of Retirement Preparation Training Participants
Number of Participants (in people)
Training
2024 2023 2022
Retirement Preparation Training 216 90 -
BSI has implemented an employee performance assessment system based on the principles of transparency and accountability, aimed
at supporting the achievement of the Bank's goals through employee performance, developing a positive work culture that focuses on
productivity, and increasing employee engagement. The implementation of employee performance assessments refers to the Policy on
Employee Performance Evaluation System. Performance management is carried out continuously by ensuring alignment, starting from
the determination of Corporate Goals which are translated into work unit targets and objectives down to the individual level. Thus, the
alignment of strategy from corporate to individual is maintained and there is a relationship between individual performance and Bank
performance.
The annual performance management cycle is divided into 3 (three) stages, starting with performance planning to determine individual
employee KPIs (key performance indicators), then continued with a mid-year review to evaluate progress in achieving KPIs during the
period. The last stage is the end-of-year evaluation (performance evaluation) which is used to assess employee performance from the
beginning to the end of the year.
In managing employee performance, the Bank prioritizes two-way communication between employees and managers to build
harmonious relationships, with managers providing suggestions for improvement or feedback to improve employee performance.
The entire performance management process is carried out online through the personnel system (Employee Information System/SIP),
which makes it easy for employees to access and store information related to employee performance. Feedback from the end-of-year
performance assessment will be the basis for planning employee development in the following year. In 2024, 17,234 employees have
received performance and career development reviews consisting of 10,168 male employees and 7,066 female employees. Based on the
performance assessments that have been carried out, 5,150 employees received promotions, and 5,699 employees received transfers
or rotations.
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Table of Employee Routine Review and Career Path
Assessment Results and Relevance of Career Development
Year Number of Employees Undergoing Review
Promotion Mutation/Rotation Demotion
2024 100% (17,234 employees) 5,150 5,699 0
2023 100% (17,909 employees) 2,435 4,869 0
2022 100% (18,581 employees) 1,144 5,690 0
Freedom of Association [GRI 2-30, 402-1]
BSI strives to create harmonious relationships and provide various benefits for all parties working within its operational scope. In the
implementation, BSI opens the door of communication to all employees to convey various aspirations and opinions to the company. This
is a manifestation of the Bank's commitment to respecting employee rights and social justice. In addition, BSI also provides freedom
of association, assembly, and expression in accordance with applicable laws and regulations. The Bank has formed the Bank Syariah
Indonesia Labor Union. At the end of the reporting period, the number of members of the Labor Union was 9,374 or 54% of the total
employees.
Number of Labor Union Participants
Number of Employees as of Number of Labor Union
Labor Union Percentage
December 2024 Members
Member of BSI Labor Union 17,234 9,374 54%
To create a valuable workplace for all employees, BSI has developed regulations regarding grievances through Article 55 of the Company
Regulation of PT Bank Syariah Indonesia Tbk, which serves as a reference for employees to file, resolve complaints, and/or seek solutions
to industrial relations disputes through consultation. This is in line with BSI's spirit to build constructive good relations, including in terms
of handling employee grievances. The following is the mechanism for handling employee grievances.
Agree or
Not
Stages Settlement Mechanism
Submission of Complaints Settlement Mechanism
Stage 1
• Filling out the Complaint Form Meeting with Direct Superior
• Union Assistance (if necessary)
Stage 2
Done
• Filling out the Stage 2 Complaint Form Meeting with Direct Superior
• Union Assistance (if necessary)
Bipartite Negotiations between Employees and
Stage 3 (Bipartite Negotiations)
Representative Employees at the Regional Office/
• Filling out the Stage 3 Complaint Form
Supervision Group level with the knowledge of the
• Union Assistance (if necessary)
Human Resources Management Unit
Stage 4 Tripartite Process up to Court.
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To build a harmonious relationship, BSI has stipulated that the notification of changes in operating hours has been regulated in the SOP
of PT. Bank Syariah Indonesia, with at least 10 working days to Branch Offices, 10 (ten) days before implementation to the head office,
and at least 3 (three) working days to employees.
Child Labor and Forced Labor [OJK F.19, GRI 409-1, 414-2]
BSI is always committed to opposing the employment of child labor and forced labor practices. This has been stated in the recruitment
policy, employment contracts, and company regulations that have been socialized to all BSI employees as well as partners and suppliers.
In the recruitment policy, BSI has set the minimum age for prospective employees at 24 years. In addition, BSI has also set working hours
that have been stated in the Company Regulations, namely 8 (eight) working hours in 1 (one) day and 40 (forty) hours in 1 (one) week for 5
(five) working days. Furthermore, in selecting suppliers, BSI ensures that all suppliers comply with applicable laws and regulations. Thus,
until the end of the reporting period, there were no operations and suppliers considered to have a significant risk of incidents of child
labor and forced labor. Thus, until the end of the reporting period, there were no operations and suppliers considered to have significant
risks of child labor and forced labor incidents and there were no issues of negative social impacts.
Parental Leave [GRI 401-3]
BSI's parental leave policy is contained in the BSI’s OTG about Leave and Permit, which is reviewed periodically by the Bank to ensure
that it is always following the applicable laws and regulations, including Law Number 4 of 2024 concerning the Welfare of Mothers and
Children in the First Thousand Days of Life (UU KIA). BSI provides parental leave to female employees for 3 (three) calendar months and
can be extended referring to the Law on Welfare of Mothers and Children. BSI also provides leave for men to accompany their wives
giving birth for 3 (three) days for employees at home base and 5 (five) calendar days for employees outside home base. Throughout 2024,
the number of female employees who took parental leave was 391 people and the number of male employees who applied for leave to
accompany their wifes giving birth was 343 people.
2024 2023 2022
Description
Female Male Female Male Female Male
Number of employees entitled to leave 5,719 9,206 5,816 9,438 5,736 9,613
Number of employees taking leave 391 343 372 398 534 592
Number of employees returning after leave 388 343 368 398 522 592
The number of employees who continue to work up to
373 343 343 398 492 592
12 months after taking leave
Return to work rate 99.23% 100.00% 98.92% 100.00% 97.75% 100.00%
Retention rate 96.13% 100.00% 93.21% 100.00% 94.25% 100.00%
Employee Remuneration System and Regional Minimum Wage [OJK F.20, GRI 202-1, 401-2, 405-2]
BSI strives to fulfill employee rights, including providing remuneration. BSI has implemented a remuneration system management
(reward) that provides remuneration to employees that can be competitive financially or non-financially, but still in accordance with
the Bank's capabilities. Bank Syariah Indonesia's reward system policy is to align employee remuneration positions so that they can be
more competitive with the market. In providing remuneration, BSI always complies with the provisions of applicable laws and regulations
related to the Regional Minimum Wage. Until the end of the reporting period, BSI provided remuneration that has been adjusted to the
applicable provisions and is above the minimum wage standard applicable in all operational areas of the Company. In providing wages, BSI
does not differentiate based on gender at each employee level. The amount of the regional minimum wage provided by BSI is as follows.
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Table of Ratio of the Lowest Wage Standard for Permanent Employees Compared to the Provincial Minimum Wage
(UMP)
Remuneration of Lowest Level
Provinsi UMP 2024 (IDR) Percentage
Employee (IDR)
Bali 2,813,672 3,800,000 135%
Banten 2,727,813 3,800,000 139%
Bengkulu 2,507,080 3,800,000 152%
Daerah Istimewa Yogyakarta 2,125,898 3,800,000 179%
Daerah Khusus Ibukota Jakarta 5,067,381 5,067,381 100%
DI Yogyakarta 2,125,898 3,800,000 179%
Gorontalo 3,025,100 3,800,000 126%
Jambi 3,037,122 3,800,000 125%
Jawa Barat 2,057,495 3,800,000 185%
Jawa Tengah 2,036,947 3,800,000 187%
Jawa Timur 2,165,245 3,800,000 175%
Kalimantan Barat 2,702,616 3,800,000 141%
Kalimantan Selatan 3,282,813 3,800,000 116%
Kalimantan Tengah 3,261,616 3,800,000 117%
Kalimantan Timur 3,360,858 3,800,000 113%
Kalimantan Utara 3,361,653 3,800,000 113%
Kepulauan Bangka Belitung 3,640,000 3,800,000 104%
Kepulauan Riau 3,402,492 3,800,000 112%
Lampung 2,716,497 3,800,000 140%
Maluku 2,949,953 3,800,000 129%
Maluku Utara 3,200,000 3,800,000 119%
Nanggroe Aceh Darussalam 3,460,672 3,800,000 110%
Nusa Tenggara Barat 2,444,067 3,800,000 155%
Nusa Tenggara Timur 2,186,826 3,800,000 174%
Papua 4,024,270 4,024,270 100%
Papua Barat 3,393,000 3,800,000 112%
Riau 3,294,626 3,800,000 115%
Sulawesi Barat 2,914,959 3,800,000 130%
Sulawesi Selatan 3,434,298 3,800,000 111%
Sulawesi Tengah 2,736,698 3,800,000 139%
Sulawesi Tenggara 2,885,965 3,800,000 132%
Sulawesi Utara 3,545,000 3,800,000 107%
Sumatera Barat 2,811,450 3,800,000 135%
Sumatera Selatan 3,456,874 3,800,000 110%
Sumatera Utara 2,809,915 3,800,000 135%
BSI also provides rewards by prioritizing the principles of competitiveness and fairness based on performance and risk by considering
the implementation of best practices in the banking industry. To maintain market competitiveness, the Bank regularly participates in the
Annual Salary Survey in the banking industry in Indonesia carried out by a competent independent survey institution. In determining
remuneration, every employee has the same rights without distinction of background, such as gender, race, religion, ethnicity, and
certain physical conditions. BSI's remuneration policy is carried out by considering achievements, key performance indicators (KPIs)
accomplishment, and government wage standards, which are reviewed annually.
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3P Remuneration Determination System
Pay for Position employees are Pay for Person employees are Pay for Performance employees
compensated according to their compensated according to their are compensated according to their
position/title. individual skills. performance.
Remuneration is given by the Bank to motivate employees to for employees who receive the appreciation. The bank also
provide optimal performance, both for self-development and the provides benefits in the form of facilities including assistance for
Company, to maintain a competitive position in the market, and to employees’ joy and sorrow moments, as well as assistance for
retain talented employees. In addition, the provision of rewards employees affected by natural disasters and riots.
is an effort to attract the best talents in the industry needed
by the Bank to achieve business goals and maintain business Other non-financial appreciation is also given in the form of
continuity. Not only employee salaries and allowances, BSI also recognition to business units and individuals based on the best
provides a Financial Institution Pension Fund (DPLK) program innovations that have an impact on the Bank's performance. This
given to permanent employees through monthly contributions includes special achievements of units or individuals that have a
from employees and the company, as well as various facilities to significant impact on BSI's business, performance, and reputation.
support employee performance. As a form of appreciation and commitment to employee welfare,
management has conducted annual increments, continued to
The bank provides financial and non-financial rewards. Examples provide bonus tokens in the middle of the year, and launched the
of financial rewards include annual bonuses, health facilities, second wave of Employee Financing Facilities (FPP) products to
leave days, employee financing, and the provision of other provide employees with convenience in fulfilling their housing
facilities based on the performance of the Bank, business units, and vehicle needs.
and the performance of each employee. Examples of non-
financial rewards include the provision of Umrah appreciation The reward which is given to permanent employees but not given
for the best BSI employees by sending 814 employees in Quarter to contract employees is the opportunity to own shares. BSI has
1 of 2023. The provision of Umrah appreciation is a Unique Value an Employee Stock Option Program (ESOP), a program to provide
Proposition (UVP) of BSI in the market as one of the largest Bank shares to selected employees as a form of appreciation and
Sharia Banks in Indonesia by fostering Islamic spiritual values retention program for employees.
Forms of Benefits Permanent Employee Contract Employee
Basic Salary √ √
Life Insurance/BPJS Health √ √
Health Benefits, including birth allowance √ √
Work Accident (JKK) and Disability Insurance - Included in BP Jamsostek facilities √ √
Pension Insurance (JP) - Included in BP Jamsostek facility √ √
Share Ownership Opportunity √ -
Hari Raya Allowance √ √
Leave Allowance √ √
A Decent and Safe Work Environment [OJK F.21]
BSI is committed to creating an ideal work environment that supports the security and comfort for employees. Thus, BSI is committed
to implementing Occupational Health and Safety (OHS) aspects as part of efforts to create sustainable business activities and achieve
zero accidents in all BSI operational areas. The OHS program focuses not only on physical aspects, but also on psychological and mental
health aspects of employees. In addition, the Bank also provides health insurance facilities to all employees and their families, includes
employees in the BPJS Health and BPJS Employment programs.
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In addition to implementing Occupational Health and Safety BSI has a Risk and Threat Assessment (RTA) program that
(OHS), to create a safe, comfortable, and harmonious work functions to identify the types of threats/disasters that are
environment, company guidelines and support from all parties relevant and have a level of risk that must be considered for each
are needed to behave politely and avoid disrespectful behavior, business unit location or building/office manager because each
including harassment and violence. BSI has a Respectful location has a different risk profile. Risk and Threat Assessment
Workplace Policy (RWP) that must be implemented by the Board activities are important to carry out as an effort to prevent or
of Directors, Board of Commissioners/Board of Supervisors, mitigate risks that may occur at the Bank. The RTA program is
employees, and parties related to the company throughout the carried out routinely every year to all BSI Offices, both at network
BSI work environment. With this policy, it is expected that all outlets and at the Head Office Location. The program starts from
parties can work together to create a positive and productive the Assessment process, validation, monitoring, risk mapping and
work environment. disaster readiness as well as monitoring the follow-up of findings
of improvements to all BSI office facilities so that they can meet
OHS standards according to Standard Operating Procedures.
Occupational Health and Safety The scope of RTA includes procedures for implementing risk
[GRI 403-1, 403-2, 403-7, 403-8] and threat identification to support general facility readiness,
The implementation of Occupational Health and Safety (OHS) buildings, employees and third-party data centers, and digital
by BSI refers to the Republic of Indonesia Law No. 13 of 2003 equipment in dealing with a disruption/disaster at business units
concerning Labor, Foundation Law No. 11 of 2020 concerning Job and/or building/office managers/offices throughout Indonesia
Creation, and Law No. 1 of 1970 concerning Occupational Safety. which includes:
The implementation of OHS carried out by BSI includes the 1. Identifying the types of relevant threats in each business unit
health and safety of employees, customers, suppliers, and other and/or related building/office management in accordance
stakeholders. This has been stated in the Standard Operating with the risk profile at each Bank operational location and
Procedure for Human Capital and the Company Regulations of evaluating risk mitigation strategies.
Bank Syariah Indonesia which are always updated in accordance 2. General readiness of facilities, buildings, employees and third
with statutory provisions. The implementation of OHS must be parties, data centers, and business unit digital equipment to
complied with by all employees, customers, suppliers, and other face a disruption/disaster.
stakeholders.
Environmental and Procedural Factors Human and Communication Factors
Safety The RTA program ensures that all BSI office facilities meet OHS Routinely carrying out communication, safety program
standards according to the Human Capital Standard Operating campaigns, and routine OHS socialization for all BSI employees
Procedures, namely: regarding OHS procedures and evacuation procedures in
• Light Fire Extinguisher (APAR). emergency moments, including:
• Fire hydrant and fire pump. • Fire drill
• Smoke control system. • Improving the understanding of the use of APAR and APAB
• Alarm system. and first response of a fire
• Water sprinkle. • Earthquake handling
• Evacuation route instructions. • Handling of terrorism threats
• Creation of Emergency Respon Plan. • Appointment of Floor Captain for each floor
• Provision of emergency response SOP (Standard Operating • Establishment of ERT (Emergency Response Team)
Procedure). • Creating a WhatsApp Group for communication purposes
• Ensuring that the building protection system functions • Conducting emergency response training
automatically and integrated during General Alarm/Fire • Conducting training on the use of APAR
Drill • Conducting emergency simulations
• Ensuring that evacuation facilities are equipped with
designation signs and meet building operational standards
during earthquakes, fires, and bomb threats.
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Environmental and Procedural Factors Human and Communication Factors
Health BSI is committed to maintaining a comfortable and healthy Implementing Various Health Campaigns and Regular Medical
workplace for employees and visitors by implementing Check-ups for All BSI Employees, focusing on:
Standard Operating Procedures (SOPs) for workplace • Lung and respiratory health
maintenance, which include: • Prevention of heart disease and hypertension
• Regular fogging • Dental health
• Installation of UV-C air filters • Digestive issues, such as GERD, ulcers, gallstones, and
• Ensuring proper air circulation, including SAG and RAG diarrhea
functionality • Preventing diabetes complications through a healthy
lifestyle
Employee Wellbeing Program • Eye health
• Psychological Wellbeing Program • Low back pain
• Financial Wellbeing Program • Maintaining health during Ramadan
• Physical Wellbeing Program
• Workplace Wellbeing Program Organizing Health Awareness and Communication Activities,
such as:
To continuously support the development of top-tier human • Healthy Talk
resources, BSI consistently implements various programs to • Let’s Walk & Be Health
create a meaningful employee experience, including: • News Letter dan Infosehat
• Psychological wellbeing (for example: mental health
counseling with psychologists, employee clubs that want to
channel hobbies, Bipartite LKS Forum)
• Physical wellbeing (e.g., health clinics, wellness or health
education programs, and in-house medical check-ups.)
• Financial Wellbeing (e.g., financial planning education
programs and competitive remuneration and benefits
packages for employees.)
• Workplace Wellbeing (e.g., availability of lactation rooms,
daycare facilities, and a fitness center.)
Worker Paticipation in The OHS System
[GRI 403-4, 403-5] The Wellness Program consists of several initiatives, each
The implementation of the Occupational Health and Safety (OHS) designed to promote a healthy lifestyle. Below are the details of
system at BSI continues to be developed and its performance each program:
is evaluated periodically in management meetings to ensure 1. Wellness Fair
the effectiveness and compliance with applicable occupational The Wellness Fair is a series of events, including health
health and safety standards. BSI also provides an opportunity bazaars, conducted at Regional Offices and the Head Office.
for BSI employees to provide opinions and input on improving Activities in the Wellness Fair include:
the OHS system through various channels, such as employee a. Health Insurance Awareness
care, logic, and internal social media. Through these channels, b. Health Check-up Booths, offering:
employees can actively participate in developing and improving 1) Mini MCU
the OHS system in the company. In increasing employee 2) Physiotherapy
participation in the implementation of the OHS system, BSI 3) Eye Refraction Examination
has appointed employees as floor wardens who are tasked 4) Quantum Resonance Analyzer
with ensuring the safety of all BSI employees on each floor, by 5) Nutrition Consultation
supervising and ensuring that safety procedures are carried out c. Healthy Food & Beverage Bazaar
properly in the area. Floor wardens have been trained to carry d. Doctor’s Corner
out emergency responses to rescue emergency conditions, such e. Zumba / Aerobics Sessions
as fires, earthquakes, or other situations that require a quick 2. MCU In House
response. The Bank provides employees with the opportunity to
undergo Medical Check-Ups (MCU) in collaboration with
BSI Health Program [GRI 403-3, 403-6] partner hospitals near office locations. This service is
BSI provides Health Insurance facilities for employees and available at both the Head Office and branch networks,
their families, including their spouse and up to three children. ensuring easy access for employees to conduct health
To enhance employees' health quality, the Bank has a Wellness examinations.
Program, which is a health initiative designed to promote a 3. Let’s Walk & Be Healthy
healthy lifestyle through various forms of education, health Let’s Walk & Be Healthy is a virtual walking competition
services, coaching, and competitions to support employee program aimed at encouraging employees to adopt a
productivity. healthy lifestyle through walking exercises. This initiative
helps improve physical fitness and enhances employee
productivity.
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4. Health Talk In addition, BSI has established the BSI Club, which regularly
Health Talk is an educational program focused on various organizes various sports activities. This club serves as a platform
health topics to raise awareness and enhance employees' to promote a healthy lifestyle among employees while also acting
health knowledge. The Bank conducts Hybrid Health Talk as a forum for employees to share ideas aimed at enhancing the
sessions featuring expert doctors in their respective fields. Bank’s overall performance.
Some of the Health Talk themes include:
a. Maintaining Health During Ramadan OHS Training
b. Every Step Counts for a Healthier and More Productive In order to prevent work accidents and work-related diseases,
Life BSI has conducted various training related to OHS, including:
c. Healthier & Glowmax Skin 1. Briefing and Certification in Business Continuity
d. Tips for Staying Healthy During Seasonal Transitions Management Contingency Plan (BCMCP)
5. Newsletter & Infosehat 2. Wellness Program
An e-publication that provides employees with health-related 3. Disaster Leadership Management Certification
information, including health tips, doctor consultations, 4. Security Officer Training, covering:
updates on new healthcare providers, Q&A sessions with a. Conflict Handling
the Customer Relation Officer (CRO), and information on b. Office Security Procedures
ongoing Wellness Program activities. c. Earthquake Disaster Response
d. Fire Extinguisher (APAR) Usage
BSI has established the BSI Medical Unit, located on the 10th e. Action Handling
floor of The Tower Building, exclusively for BSI employees. The
BSI Medical Unit provides doctor consultations and primary Occupational Health and Safety Performance
outpatient care for common health concerns. The Bank's [GRI 403-9, 403-10]
commitment to employee health extends beyond preventive care As a result of the various efforts that have been made by BSI
to include curative services, ensuring easy access to healthcare. to create a decent and safe working environment, during 2024,
BSI believes that comprehensive health support fosters employee there were no OHS incidents (zero accidents and zero fatalities)
well-being, peace of mind, and confidence, ultimately enhancing that occured to employees and non-employees (contractors,
their productivity and contribution to the Bank. subcontractors, and business partners). In 2024, there were
no work-related illnesses reported to the Company and there
were no cases of work-related deaths, whether for employees,
contractors, subcontractors, and business partners.
Table of OHS Performance 2022-2024
Work Accident Rate
Year
Light Moderate Severe Fatal/Death
2024 Nihil Nihil Nihil Nihil
2023 Nihil Nihil Nihil Nihil
2022 Nihil Nihil Nihil Nihil
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Creating Purpose for the Employee - BSI is more than just Financial
Institution but also has spiritual and social values
B BANK
BSI Sahabat Finansial
S SYARIAH
BSI Sahabat Spiritual
INDONESIA
I BSI Sahabat Sosial,
berkontribusi untuk Indonesia
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Social Aspects Social And Environmental Responsibility
(TJSL) Activities [OJK F.25, GRI 203-2, 413-1, 413-2]
Impact of Operations on The Surrounding
Community [OJK F.23, GRI 203-1, 413-1, 413-2, 411-1] As a form of BSI's commitment to supporting the achievement
of the Sustainable Development Goals (SDGs), BSI implements
In carrying out its operational activities, BSI strives to provide a Social and Environmental Responsibility (TJSL) program
positive impacts on the community around the operational area. whose main objective is to spread benefits to BSI's operational
Various efforts have been realized in the provision of employment environment, the communities, and stakeholders. As a sharia
by implementing the Social and Environmental Responsibility entity, the preparation and implementation of BSI's TJSL program
(TJSL) programs which include local community development always uphold the principles of Maqashid Syariah.
programs. These activities are expected to have an impact on the
economy and improve the quality of human resources so that the Legal Basis for Implementing the TJSL Program
welfare of the surrounding community increases. In 2024, BSI • Law No. 40 of 2007 concerning Limited Liability Companies
carried out various community development programs including • Law No. 25 of 2007 concerning Investment
the Desa BSI Program and the BSI MSME Center. • Law No. 23 of 2011 concerning Zakat Management
• Standard Operating Procedures (SOP) and Operational
Due to the Bank's commitment to provide positive impacts in Technical Guidelines (OTG)
carrying out its operational activities, until the end of 2024, there • 123/DSN-MUI/XI/2018 on the Use of Funds that May Not
were no BSI operational activities having negative impacts on the Be Recognized as Revenue for Sharia Financial Institutions,
surrounding community and there were no conflicts or incidents Sharia Business Institutions, and Sharia Economic
involving indigenous communities.. Institutions
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Objectives of Implementing the TJSL Program BSI Maslahat carries out its program to support and strenghten
• Fostering a harmonious relationship between the Company the potential of mustahik (beneficiaries) so that mustahik
and society, have opportunities to improve their standard of living. The
• Supporting the implementation of transparent and beneficiaries of the BSI Maslahat program based on asnaf include
responsible business practices, the poor, muallaf, slaves, gharimin, fisabilillah, and ibnu sabil.
• Building a positive image and garnering community support,
• Exploring and empowering the potential of MSMEs through In distributing zakat, BSI Maslahat collaborates with the National
the distribution of partnership funds, Zakat Agency of the Republic of Indonesia (BAZNAS RI) which
• Participating in environmental conservation programs, is an official government institution related to national zakat
improving the quality of education, health, welfare, religious management as regulated in Law No. 23 of 2011. Then, BAZNAS
life, and improving other public facilities. formed the Zakat Collection Unit of the National Zakat Agency
of PT Bank Syariah Indonesia Tbk (UPZ BAZNAS BSI) on May 20,
The implementation of BSI's social community programs 2021 through the Decree of the Chairman of BAZNAS number
is carried out by the Bangun Sejahtera Indonesia Maslahat 19 of 2021 concerning the Establishment of UPZ BAZNAS BSI.
Foundation, commonly known as BSI Maslahat. This foundation Its task is to assist BAZNAS in collecting zakat within the BSI
was established on November 21, 2001 under the name Bangun environment, assisting in distribution, and utilizing zakat based
Sejahtera Mitra Umat Foundation (BSMU Foundation) which on the authority of BAZNAS RI.
changed its name and logo to Bangun Sejahtera Indonesia
Maslahat (BSI Maslahat) since 2022. The establishment of All these efforts represent the Bank’s real commitments in
BSI Maslahat is expected to strengthen relations with various ensuring that the TJSL programs and zakat funds distributed
strategic partners in managing ZISWAF funds (Zakat, Infaq, are managed professionally and transparently so that they can
Sedekah, and Wakaf) as well as social and CSR donations provide optimal and targeted benefits for the community.
targeting individual and corporate muzakki (donors).
Table of Realization of Social and Environmental Responsibility (TJSL) Funds Distribution 2022-2024
Description 2024 2023 2022
TJSL Funds Distribution 305,573,338,730 255,095,983,797 187,568,570,310
Table of Realization of Social and Environmental Responsibility (TJSL) Funds Distribution
Source of Funds Zakat Infak Social Upzbsi Wakaf Total
Education 2,076,590,959 10,810,047,742 296,700,000 56,750,027,762 171,560,934 70,104,927,397
Health 531,534,100 2,162,541,603 1,032,500,000 4,313,131,568 - 8,039,707,271
Humanity 3,521,136,525 43,282,311,591 26,377,286,485 30,375,046,430 340,200,000 103,895,981,031
Economy 6,292,534,030 3,429,015,940 145,000,000 58,873,700,861 121,461,177 68,861,712,008
Dakwah Advocacy 144,098,000 8,157,368,525 5,503,136,000 3,529,745,806 - 17,334,348,331
Amil 2,548,779,205 12,635,391,696 2,413,393,192 19,739,098,598 - 37,336,662,691
Total 15,114,672,819 80,476,677,097 35,768,015,677 173,580,751,025 633,222,111 305,573,338,730
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Table of TJSL Activities and Sustainable Development Goals [GRI 413-1]
Sustainable
Types of TJSL
Development Description Achievements
Activities
Goals
ECONOMIC PILLAR
Desa BSI Desa BSI is a program for empowering fostered areas that BSI has contributed by intervening with
focuses on village economics development by optimizing local 2,083 families/7,370 people in the poor
resources, such as agriculture, livestock, and plantations. It category through the Desa BSI program
also strengthens institutional and marketing aspects, as well as in 23 villages from the 2018-2024 period
implementing appropriate technology. The Desa BSI Program (Intervening with 318 families who
aims to contribute to community empowerment and social managed to get out of poverty):
development in villages in Indonesia, including: • 3 (three) Villages Exit (Year 2018-
1. The development of the village economy through 2021 (total 200 families/728 people)
strengthening local resources to improve community • 17 existing villages in 2021-2023
welfare. (Total 1503 families/5,329 people)
2. Increasing community income (mustahik) by optimizing • 3 (three) new villages in 2024 (Total
local economic resources through the application of 380 families/1,313 people)
appropriate technology.
Through the Desa BSI program, BSI and BSI Maslahat aspire to
build more villages in Indonesia that have potential economic
resources so that they can become developed villages in terms
of economy, social, and spirituality. In helping fostered villages,
BSI implements strategies from upstream to downstream
aspects, starting from managing and utilizing ZIS funds to
mustahik beneficiaries of the program, coaching programs
for developing business clusters to access to easy financing
and markets. Through this program, BSI wants to facilitate
mustahik (beneficiaries) through strengthening and developing
local economic resources, so that they can provide sustainable
benefits.
BSI MSME CENTER This program aims to build resilience to environmental, BSI has contributed by intervening in
economic, and social disasters by increasing incomes so that 1,679 families in the MSME program
they are more resilient during crises by utilizing local resources. in 2022 - 2024 and has been able to
provide an impact with 335 families of
beneficiaries getting out of poverty from
54 MSME programs.
EDUCATIONAL PILLAR
PESANTREN The Pesantren Berdaya Program aims to increase the BSI has intervened with 2,639
BERDAYA BSI independence of Islamic boarding schools through the beneficiaries of Dhuafa students in 19
development of economic resources and entrepreneurship. districts, 8 provinces with 35 Islamic
The businesses developed are adjusted to the potential of each boarding schools from 2022-2023.
Islamic boarding school, such as laundry and others.
SAHABAT PELAJAR Sahabat Pelajar Indonesia (SPI) is a scholarship program given BSI has provided educational
INDONESIA to underprivileged students at the junior high and senior high scholarships to 5,178 students in 124
school levels. The scholarship provided by Laznas BSM is schools (junior high schools, senior
intended to shape academically and spiritually good generation high schools, vocational high schools)
that has Islamic morals and is independent. throughout Indonesia.
The program aims to:
1. Ensure inclusive and equitable quality education and
promote lifelong learning opportunities for all.
2. Give equal access to technical, vocational and higher
education.
3. Expand higher education scholarships for developing
countries.
The forms of assistance are:
- Educational assistance of IDR300,000/month
- Aqidah and Akhlak guidance
- Tahsin and tahfidz programs
- Mentor assistance, try outs, and study guidance for class 12
- National defense and self-development training
- Parenting skills training for parents of participants
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Sustainable
Types of TJSL
Development Description Achievements
Activities
Goals
BSI SCHOLARSHIP BSI Scholarship is a bachelor's degree scholarship program BSI has provided educational
that aims to form future leaders of the community who are scholarships to 2,835 students during
characterized by integrity and can serve as role models 2022-2024 throughout Indonesia,
in building the community, especially in the field of sharia consisting of 90 State Universities.
economic industry. This program consists of BSI Inspiration
which uses zakat funds and BSI Prestasi which uses infaq
funds. In addition to tuition assistance, the BSI Scholarship
program also has coaching programs such as mentorship, sharia
economic literacy, character development, Islamic studies, and
leadership.
The program aims to:
1. Ensure inclusive and equitable quality education and
promote lifelong learning opportunities for all.
2. Give equal access to technical, vocational and higher
education.
3. Expand higher education scholarships for developing
countries.
This BSI Scholarship program consists of two types, namely the
BSI Achievement Scholarship program and the BSI Inspiration
Scholarship program. The BSI Achievement Scholarship
program is a scholarship program aimed at outstanding
students from various campuses and departments that have
been determined. While the BSI Inspiration Scholarship
Program is a scholarship aimed at equalizing education for
underprivileged students.
RUMAH TAHFIDZ BSI Maslahat House of Tahfidz (Rumah Tahfidz) is a scholarship BSI has provided education to 43 female
BSI program for junior high school graduates with two majors, and male students from 2023-2024 to
namely Qur'an and Entrepreneurship. study the Quran and learn knowledge
related to entrepreneurial-based
This program aims to: insights.
1. Improve the education level of mustahik.
2. Produce graduates of Quran memorizers with
memorization standards according to the BSI Quran House
curriculum.
3. Produce graduates of Rumah Quran who have insight
and entrepreneurial skills as provisions for increasing job
opportunities and income
HEALTH PILLAR
CARE AND RESCUE The CARE AND RESCUE program is a BSI TJSL initiative BSI has contributed by providing
that aims to provide humanitarian assistance and disaster assistance to 147 thousand beneficiaries
management. and 443 institutions throughout
Indonesia.
This program aims to:
1. Meet emergency needs during disasters.
2. Create preparedness for potential hazards.
3. Assist in the recovery of communities and areas after
disasters.
HUMANITY PILLAR
DIRECT The direct assistance program is proof of the company's BSI has provided benefits to 1,498,240
ASSISTANCE commitment to building a sharia economy that is beneficial to beneficiary people during 2024, in the
the community, both socially and economically. This program form of Disaster Response Programs,
aims to provide health service facilities in the form of advocacy, Health Services, Humanitarian Services
examination, and treatment to the community in the form of such as
direct assistance. 1. Free Drinking Water Assistance at
BSI Mosque.
2. Free Dispenser Assistance for 45
Mosques.
3. Assistance for the construction of
HDPE Pipe water sources in Cianjur
Regency, Barulega Village, Cugenang
District.
4. Assistance for Palestine and others
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PERFORMANCE
Sustainable
Types of TJSL
Development Description Achievements
Activities
Goals
DAKWAH AND ADVOCACY PILLAR
MOSQUE The Mosque Empowerment Program aims to foster mosque- BSI has intervened in 183 families in
EMPOWERMENT based economic empowerment to be self-sufficient and 6 fostered mosques spread across
independent with the potential around the mosque. This Indonesia through the BSI Mosque
program aims to increase inclusive and sustainable economic Empowerment program (mosque-based
growth, productive and comprehensive employment economic empowerment).
opportunities, and decent work for all.
Inspiration Story
Muhammad Iqram Aswan - BSI Student Scholarship
Muhammad Iqram Aswan from the Faculty of Engineering, Mechanical Engineering Study Program, University of Indonesia. Since I was
little, I lived with my grandmother and went to school in my grandmother's hometown in Gowa, South Sulawesi. When my grandmother
retired as a teacher, I had no expectation of going to college. My economy was not good because I come from a broken family. Since I was
little, I never knew my father. He left me while I was still in the womb. Did that make me desperate? Oh of course not, I was more motivated
to raise my family's status. Alhamdulillah, I received a BSI Scholarship when I went to school at the State Islamic High School (MAN) Gowa.
During my time at school, I was quite active, both in academics and extracurricular activities. I participated in several KSM, OSN, and
scouting competitions. I passed the SNBP and was accepted at University of Indonesia, which was beyond my expectations. My
grandmother and I cried at that time, why? Yes, because we were from a village and from a family that have nothing. I was able to be
admitted to one of the best state universities in Indonesia, and became the second person from my school to do so. Hearing the news, my
mother, grandmother, and also my teachers were proud of my achievements. However, problems arose regarding my tuition fees and living
expenses during college. Thank God, the BSI Scholarship was also there to help me study until I graduate so that I can focus on achieving
achievements during college.
Iqram is one of thousands of BSI Scholarship recipients who are given assistance until they finish their study. BSI Scholarship provides
great opportunities with huge scholarship benefits. Alhamdulillah, now Iqram can go to college without having to think about the costs
of college. Iqram is one of the students with a big dream to achieve the impossible in his life, and is able to spread many benefits to those
around him.
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Gapsera Farmers Association – Desa BSI Beneficiary Group [413-1]
One of the programs run by BSI Maslahat is the Indonesian Empowered Prosperous Village Program or "Desa BSI". This program is run
with an empowerment approach to the community, one of which is in Rejo Asri Village which is managed by PP Gapsera. PP Gapsera has a
target of 100 poor families with details of 93 male families and 7 (seven) female families. Beneficiary members can also access the bank so
that 152 NOAs are obtained, and the assets owned have grown to 4.2 billion.
In addition, this program was able to produce social values from the beneficiaries, namely by becoming Zakat, Infak, and Sedekah payers
through BSI Maslahat, and some were distributed to the surrounding community. The total zakat paid by the beneficiaries was 89 million
or 20.2 tons.
From the Desa BSI program, it was able to win several awards such as: Kalpataru for organic and environmentally friendly farming in
2019, Millennial Farmer Ambassador and Mainstay Farmer Ambassador for Development from the Ministry of Agriculture in 2021, CSR
Award for CSR and Leadership Programs, Top CSR Award in 2021, and the latest is the Indonesian SDGs Awards (ISDA) organized by the
Corporate Forum for CSR Development (CFCD) winning the best category.
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Compliance with Laws and Regulations [GRI 2-27, FN-CB-510a.1]
In carrying out its business activities, BSI is always committed written administrative warning. The imposed monetary penalty
to complying with applicable regulations and laws. Throughout resulted in a payment obligation that BSI had to fulfill. BSI
2024, BSI received 2 (two) monetary sanctions imposed by followed up by making the required payment to the Regulator
the Regulator on BSI due to reporting errors and 3 (three) in accordance with the applicable provisions. However, the
monetary sanctions imposed by the Regulator on BSI due to monetary and administrative sanctions imposed on BSI do not
late submission of reports. Furthermore, BSI also received one constitute a significant case of non-compliance.
Table of Monetary Sanctions Imposed by BSI in 2024
(in IDR)
Amount of Fine
No. Name of Sanction Agency
(In IDR Full)
1. Reporting Error Financial Services Authority 600,000
2. Reporting Error Financial Services Authority 5,500,000
3. Late Submission of Report Financial Services Authority 50,000,000
4. Late Submission of Report Bank Indonesia 300,000
5. Late Submission of Report Financial Services Authority 24,000,000
Total 80,400,000
The total monetary sanctions in 2024 experienced a significant decrease compared to 2023, which amounted to IDR 2,169,090,000,
reflecting a 96.29% reduction.
Public Complaints [OJK F.24, GRI 2-16, GRI 2-26, FN- been detailed in the Annual Report in the Corporate Governance
CB-510a.2] section. During 2024, BSI received 60 whistleblowing system
complaints. Of the total complaints, 20 complaints were followed
BSI has provided a Whistleblowing System (WBS) for up, 3 were being followed up, 3 complaints were not followed up
stakeholders to report any alleged actions that are contrary to yet, and 34 complaints were not worthy of being followed up.
ethics, integrity, and norms and alleged violations of regulations
that occur at the Bank. The Bank is committed to providing In addition, as a form of consumer protection, the Bank also
protection to the whistleblower by providing a guarantee of provides a means for customers to submit complaints. Currently,
confidentiality of personal identity. Every report is confidential, customer complaints received by the Bank are managed by the
and all reports will be thoroughly investigated while respecting Customer Care Group. The Bank is committed to providing a
the privacy and rights of all individuals involved. In reporting quick response to customer complaints. Furthermore, regarding
alleged acts of irregularities, the whistleblower is required to the SLA for complaint resolution, BSI successfully resolved
provide information in accordance with the facts, act in good 84.69% of complaints within a maximum of 4 working days,
faith, be cooperative, and be responsible for reports that are which is faster than the regulatory SLA of 10 working days. The
not in accordance with the facts or are slanderous. The WBS channels available for customers to submit complaints are as
reporting mechanism has been explained in detail in the Annual follows:
Report section on Corporate Governance. 1. BSI Call 14040
2. BYOND by BSI Mobile
The bank has provided several channels for reporting 3. BSI E-mail
irregularities, namely via Whatsapp/ telephone/SMS: 4. contactus@bankbsi.co.id
08119146146; E-mail pengaduan@bankbsi.co.id & antibribery 5. Branch Office
@ bankbsi.co.id; and through the GRC Compas application. The 6. Head Office
scope of irregularities reported in the Whistleblowing System has
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Customer Complaint Handling
Customers can submit complaints verbally
Bank Syariah Indonesia through BSI Call 14040 and receive a
complaint reference number. Written
1 complaints can be submitted through all
Bank Syariah Indonesia branch offices, the
Head Office, BSI Mobile, BYOND by BSI,
and email: contactus@bankbsi.co.id.
Customer complaints will be processed
2 by Bank Syariah Indonesia's complaint
handling unit.
Customers will receive a resolution update
within a maximum of 10 working days,
3
which may be extended for another 10
working days if necessary.
Complaint Submission Requirements
Types of Customer
Customer Customer Representatives
Complaints
Verbal Complaints Required Documents: Representative Complaints:
(BSI Call 14040) • Valid customer identification Not allowed
• Other supporting documents related to
the complaint
Written Complaints Required Documents
Branch Offices, Head Office, Letter, • Original and photocopy of the
Email: contact us@bankbsi.co.id, BSI Mobile. representative’s valid identification
• Stamped power of attorney stating that
the customer grants authority to an
individual, institution, or legal entity to act
on their behalf
• Other supporting documents related to
the complaint
"Customers may also submit complaints through the Alternative Dispute Resolution Institution (LAPS), Bank Indonesia's mediation services, or the
Financial Services Authority (OJK) if the complaint has already been attempted to be resolved by Bank Syariah Indonesia."
Throughout 2024, there were 359,280 customer complaints received by BSI and all complaints have been followed up.
Table of Customer Complaints Based on Complaint Type
2024 2023 2022
Types of Complaints
Settlement Settlement Settlement
Number Number Number
Status Status Status
External Crimes 8,390 Completed 5,150 Completed 5,988 Selesai
Services - - 1,118 Completed 847 Selesai
Products 12,357 Completed 28,461 Completed 3,862 Selesai
Process/Transactions
338,533 Completed 435,122 Completed 324,993 Selesai
and Facilities
Total 359,280 Completed 469,851 Completed 335,690 Selesai
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PERFORMANCE
Data Security and Customer Privacy protection and financial services, including those issued by the
Protection [GRI 418-1, FN-CB-230a.1, FN-CB-230a.2] Financial Services Authority (OJK) and/or Bank Indonesia. BSI's
commitment to customer data management is also reflected in
BSI recognizes that the digital era has made information more its attainment of ISO/IEC 27001:2022 on Information Security
accessible. However, ease of access also increases the risk of Management System.
data breaches or misuse. Ensuring the security of customer data
is a crucial aspect of maintaining trust and must be managed To safeguard personal data, BSI has implemented data security
effectively. standards to ensure the integrity and accuracy of personal
information, preventing unauthorized interception, access,
As part of BSI’s commitment to protecting customers’ disclosure, alteration, or destruction. Risk mitigation measures
personal data, the bank has established the Privacy Policy of are also in place to address security threats beyond BSI’s control.
PT Bank Syariah Indonesia Tbk, which regulates the collection, Additionally, the Data Protection Group has been established
processing, storage, updating, display, transfer, disclosure, and to oversee customer data protection. BSI has developed an
destruction of customer data, including personal data. This policy effective program with five core components of a robust Data
adheres to Law No. 27 of 2022 on Personal Data Protection, and Privacy Protection framework. BSI continuously enhances
Law No. 10 of 1998 on Banking, Law No. 21 of 2008 on Sharia its strategy with a multi-faceted approach, covering data privacy
Banking, as well as other relevant regulations in personal data governance, data processing lifecycle, and data protection
processes (assess, protect, respond, and maintain).
Relevant & Up-to date
01 Policy and Procedure
Robust Compliance,
Risk Management 02
& Methodology Structure
03 Solid Cooperation & Partnership
Modern Technology & System 04
05 People Capability & Culture
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Due to these commitments, in 2024, there were no reported BSI is committed to meeting its legal obligations under the
incidents of material customer data loss or privacy violations. If Personal Data Protection Law (UU PDP) by conducting periodic
any cybersecurity-related complaints arise, BSI will validate and gap assessments to measure compliance. As a follow-up to
escalate them to the Ministry of Communication and Informatics ensure compliance with the UU PDP, BSI established a Project
(KOMINFO). The bank also collaborates with third parties Management Office (PMO) in February 2024. To strengthen
to monitor customer privacy, reporting findings regularly to governance and organizational structure, the Board of Directors
KOMINFO. appointed the Personal Data Protection Officer (PPDP). The
appointment of the PPDP was formalized in Director’s Decree No.
In accordance with Law Number 27 of 2022 on Personal Data 03/219-KEP/DIR dated June 6, 2024, regarding the formation of
Protection (PDP Law), BSI, as a personal data controller and the ESG Group, supervised by the Deputy President Director,
processor, has several legal obligations, including: and the appointment of the PPDP, under the supervision of the
1. Having a legal basis for processing personal data Director of Compliance & HR. In September 2024, the Board of
2. Recording all personal data processing activities Directors decided, through Director’s Decree No. 04/425-KEP/
3. Protecting and ensuring the security and confidentiality of DIR dated September 17, 2024, to form the Data Protection
personal data Unit (DPR), which is a name change from the previous Personal
4. Appointing a Personal Data Protection Officer Data Protection Officer (PPDP). In line with this, BSI has also
5. Conducting personal data protection impact assessments for strengthened its Information Technology governance and risk
high-risk activities management, with the goal of achieving compliance with the
6. Processing personal data in a limited and specific manner, legal obligations outlined in the UU PDP by 2025.
lawfully and transparently, in line with processing purposes
7. Providing evidence of the data subject's consent
PMO Governance Structure
Steering Committee
Steerco Lead
Lead Director
Co-Lead Director
Director Member
Reviewer Project Management Office Lead
Personal Data Protection Officer (PPDP)
Environment, Social & Governance (ESG)
Consultant
IT & Fraud Risk (IFG)
Advisory & Tools Consultant
Workstream 1. Operating Model 2. IT 3. Risk & Governance 4. People & Culture
Personal Data Protection Officer Human Capital Strategy & Policy
Lead Data Decision Management (DDM) Compliance & AML/CFT (CAC) (HCP)
(PPDP)
1. Customer Care (CCG) 1. IT & Fraud Risk (IFG) 1. Operational, Portfolio & Market 1. Human Capital Business Partner
Member 2. Operational, Portfolio & Market 2. IT Strategic Planning (ISG) Risk (OPR) 1 (BP1)
Risk (OPR) 3. Chief Information Security 2. Policy & Procedure (PPG) 2. Bank Syariah Indonesia
3. Procurement & Fixed Asset (PFA) Officer Office (CSO) Corporate University (BSU)
4. Data Decision Management 4. IT Operation (IOG) 3. Human Capital Services (HCS)
(DDM) 5. IT & Digital Development (IDG)
5. Chief Information Security 6. IT Application Support (ASP)
Officer Office (CSO)
6. Corporate Development (CDG)
7. Legal (LGG)
8. Distribution Strategy (DSG)
9. Corporate Secretary &
Communication (CSG)
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SUSTAINABILITY
PERFORMANCE
Responsibility for
Sustainable Product/Service Development
by the Financial Services Authority (OJK), ensuring their security
Innovation and Development of
and reliability. According to the Standard Operating Procedure
Sustainable Financial Products/Services
for New Products and/or Activities (SPO PAB), BSI provides
[OJK F.26]
clear and transparent information on its financial products and
services, including savings, loans, and banking solutions. This
In 2024, BSI issued Indonesia’s first ESG Sukuk, known as the BSI
information is disseminated through multiple channels, such as
Sustainability Sukuk or Sustainability Mudharabah Sukuk. This
BSI’s website, social media, brochures, customer service, and
ESG instrument reflects BSI’s commitment to climate change
banking agents. Furthermore, the Marketing Communication
mitigation and sustainable development through sustainable
Group develops advertising strategies aligned with ethical
financing programs. The bank actively supports the transition
marketing practices while monitoring media coverage to mitigate
to a green economy by implementing Sharia-compliant financial
potential product and service communication risks.
instruments focused on ESG. The underlying assets of the
Sustainability Sukuk consist of financing for Environmental,
In 2024, there were no regulatory violations related to product
Social, and Governance (ESG) business activities, classified
labeling, marketing communications, advertising, promotions,
under Environmentally Friendly Business Activities (KUBL) and
or sponsorships that resulted in fines, penalties, or warnings.
Socially Responsible Business Activities (KUBS). This instrument
There were also no incidents of non-compliance with regulations
provides distinct values to investors, offering significant benefits
related to marketing communications, including advertising,
in terms of economic, social, and environmental aspects.
promotions, and sponsorship.
Sustainability Sukuk integrates environmentally friendly and
socially-oriented business activities, supporting the achievement
of sustainable development goals and contributing to national
sustainable financing targets.
Products/Services Impact [OJK F.28]
BSI continuously assesses the potential impact and risks of its
In addition, in 2024, BSI also launched the SuperApp BYOND
products and services to ensure quality and sustainability. One
by BSI. The BYOND by BSI application is the latest digital
of the positive impacts is the distribution of sustainable financing
platform that offers convenience in financial, social, and
to businesses that align with Sustainable Business Activity
spiritual transactions for its users. BYOND by BSI is supported
Categories (KKUB). Through this initiative, BSI contributes to
by robust technology and IT infrastructure. With a strong focus
environmental preservation and climate action. Additionally,
on developing new technology, enhancing cybersecurity, and
BSI’s products and services support entrepreneurs and
integrating infrastructure, BYOND aims to provide better and
community empowerment, fostering economic growth.
more secure services for its users. This includes efforts to keep
the system up to date, ensure that user data is well protected,
Nevertheless, BSI has identified potential negative impacts from
and leverage the latest technology to enhance the platform’s
the products and services it offers. One of the identified risks is
performance and reliability. Cybersecurity plays a crucial role
the possibility of errors or negligence in processing customers'
in safeguarding the integrity of data and transactions carried
personal data. To address this, BSI has established a Privacy
out on this platform. Therefore, BSI continues to innovate and
Policy to protect all customer data. This includes personal data
transform its IT systems to further strengthen the security of
that can be identified directly or indirectly, whether on its own
customer data.
or when combined with other information. The policy applies
to both electronic and non-electronic systems. Additionally, BSI
provides clear and complete information about its products and
Products/Services Evaluated for
services. This information is communicated transparently to
Customer Safety [OJK F.27. GRI 417-1, 417-2, 417-3]
prospective customers.
BSI conducts regular security evaluations on all products and
services offered to customers. All BSI products and services
comply with regulatory requirements and have been approved
PT Bank Syariah Indonesia Tbk
142 2024 Sustainability Report
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Number of Recalled Products [OJK F.29] Customer Satisfaction Survey on
Products/Services [OJK F.30]
BSI remains committed to delivering high-quality products
and services. In 2024, no BSI products were recalled, as they BSI regularly conducts customer satisfaction surveys to assess
continued to perform optimally. customer engagement, loyalty, and overall satisfaction. Insights
from these surveys help improve service quality and customer
relationships, positively influencing business performance and
growth. In 2024, BSI’s Satisfaction, Loyalty, and Engagement
(SLE) Index reached 64.91% ("Engaged"), an improvement from
60.60% ("Rationally Loyal") in 2023.
Table of Customer Satisfaction Survey
Customer Satisfaction (In Percentage)
Description 2024 2023 2022
Score Category Score Category Score Category
Satisfaction, Loyalty, and
64.91% Engaged 60.60% Rationally Royal 52.50% Rationally Royal
Engagement (SLE) Index
Independent
Written Verification [OJK G.1, GRI 2-5]
BSI continuously improves the quality of its reports in PT BSI Group Indonesia to conduct the verification. The
accordance with OJK Regulation No. 51/POJK.03/2017, OJK verification process follows the AA1000 Assurance Standard v3
Circular No. 16/SEOJK.04/2021, and the Consolidated Set of Type 2 Moderate Level of Assurance. BSI ensures that there are
GRI Standards 2021. This Sustainability Report has been verified no conflicts of interest in the verification process.
by an independent party with expertise in the field. BSI appointed
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SUSTAINABILITY
PERFORMANCE
Feedback
Form [OJK G.2 GRI 2-26]
PT Bank Syariah Indonesia Tbk (BSI) has published the 2024 Sustainability Report to provide stakeholders with an overview of
sustainability performance and the implementation of sustainable finance. We welcome feedback, criticism, and suggestions from you
after reading this Sustainability Report. You may send your input via email or by mailing this form.
1. Please check (√) the box for agree or disagree
Question Agree Disagree
This report provides useful information on the Company’s economic, social, and environmental
performance.
The disclosed data and information are easy to understand, complete, transparent, and balanced.
The presented data and information are useful for decision-making.
This report is engaging and easy to read.
2. Please rate the material topics in this Sustainability Report (1 = Most Important, 2 = Important, 3 = Not Important, 4 = Very
Unimportant)
….. Economic Performance
….. Product and Service Portfolio
….. Customer Privacy
3. Please provide your comments, suggestions, or recommendations for this report.
……………………………………………………………………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………………………………………………………………
………………………....................
Stakeholder Identity
Name : …………………………………………………………………………………………………………………
Occupation : …………………………………………………………………………………………………………………
Institution/Company : …………………………………………………………………………………………………………………
Contact (phone, email) : …………………………………………………………………………………………………………………
Stakeholder Category
Please send your feedback and comments regarding the information presented in this report to:
….. Shareholders and Investors ….. Media
….. Customers ….. Business Partners
….. Employees ….. Community and Society
….. Government ….. Others, please specify
..................
Rima Dwi Permatasari Head Office
Senior Vice President The Tower Building
Environmental Social & Governance Group Jl. Gatot Subroto No. 27 Kelurahan Karet Semanggi, Kecamatan
PT Bank Syariah Indonesia Tbk (BSI) Setiabudi, Jakarta Selatan 12930
Telepon : +62 21 30405999
Fax : +62 21 30421888
Email : esg.group@bankbsi.co.id
PT Bank Syariah Indonesia Tbk
144 2024 Sustainability Report
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Responses to
Previous Year's Sustainability Report Feedback
[OJK G.3]
Throughout 2024, BSI did not receive any feedback or input regarding the content of the previous Sustainability Report. Therefore, no
follow-up information is available for such responses.
List of Disclosures According to
OJK Regulation Number 51/POJK.03/2017 [OJK G.4]
Index
Index Name Page
Number
A SUSTAINABILITY STRATEGY
A.1 Explanation of Sustainability Strategy 14
B SUSTAINABILITY PERFORMANCE OVERVIEW
B.1 Economic Aspect 32
B.2 Environmental Aspect 34
B.3 Social Aspect 36
C COMPANY PROFILE
C.1 Vision, Mission, and Sustainability Values 40
C.2 Company Address 44
C.3 Business Scale 46, 50
C.4 Products, Services, and Business Activities 51
C.5 Membership in Associations 52
C.6 Significant Changes in Issuers and Public Companies 53
D BOARD OF DIRECTORS' STATEMENT
D.1 Explanation from the Board of Directors 54
E SUSTAINABILITY GOVERNANCE
E.1 Responsibility for Implementing Sustainable Finance 68
E.2 Competency Development Related to Sustainable Finance 71
E.3 Risk Assessment for Sustainable Finance Implementation 77
E.4 Stakeholder Engagement 80
E.5 Challenges in Implementing Sustainable Finance 81
F SUSTAINABILITY PERFORMANCE
F.1 Activities to Build a Sustainability Culture 84
ECONOMIC PERFORMANCE
F.2 Comparison of Targets and Performance in Production, Portfolio, Financing or Investment Targets, Revenue, and 85
Profit/Loss
F.3 Comparison of Targets and Performance in Portfolio, Financing, or Investment in Financial Instruments or Projects 87
Aligned with Sustainable Finance
ENVIRONMENTAL PERFORMANCE
General Aspect
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SUSTAINABILITY
PERFORMANCE
Index
Index Name Page
Number
F.4 Environmental Costs 103
Environmental Costs
F.5 Use of Environmentally Friendly Materials 103
Energy Aspect
F.6 Total and Intensity of Energy Used 103
F.7 Efforts and Achievements in Energy Efficiency and Renewable Energy Use 105
Water Aspect
F.8 Water Usage 106
Biodiversity Aspect
F.9 Impact of Operational Areas Near or Within Conservation Areas or Biodiversity-Rich Areas 108
F.10 Biodiversity Conservation Efforts 108
Emissions Aspect
F.11 Total and Intensity of Emissions Produced by Type 109
F.12 Efforts and Achievements in Emission Reduction 111
Waste and Effluent Aspect
F.13 Total Waste and Effluent Produced by Type 112
F.14 Waste and Effluent Management Mechanism 112
F.15 Occurrences of Spills (if any) 112
Environmental Complaints Aspect
F.16 Number and Nature of Environmental Complaints Received and Resolved 114
SOCIAL PERFORMANCE
F.17 Commitment to Providing Equal Access to Products and Services for Consumers 114
Labor Aspect
F.18 Equal Employment Opportunities 118
F.19 Child Labor and Forced Labor 125
F.20 Regional Minimum Wage 125
F.21 Decent and Safe Working Environment 127
F.22 Employee Training and Development 121
Community Aspect
F.23 Impact of Operations on Surrounding Communities 132
F.24 Community Complaints
F.25 Corporate Social and Environmental Responsibility (TJSL) Activities 132
RESPONSIBILITY IN SUSTAINABLE PRODUCT/SERVICE DEVELOPMENT
F.26 Innovation and Development of Sustainable Financial Products/Services 142
F.27 Products/Services Evaluated for Customer Safety 142
F.28 Product/Service Impact 142
F.29 Number of Recalled Products 143
F.30 Customer Satisfaction Survey on Sustainable Financial Products and/or Services 143
G OTHERS:
G.1 Independent Written Verification (if any) 143
G.2 Feedback Form 144
G.3 Responses to Previous Year's Sustainability Report Feedback 145
G.4 List of Disclosures in Compliance with OJK Regulation No. 51/POJK.03/2017 on Sustainable Finance Implementation 145
for Financial Institutions, Issuers, and Public Companies
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146 2024 Sustainability Report
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Content Index of
The Consolidated Set of GRI Standards
Omitted Information GRI Sector
GRI Content Standard
Disclosure Matter
Index Requirements Reference
Reason Explanation
Not Disclosed Number
PT Bank Syariah Indonesia Tbk has reported the information cited in the GRI content index for the period January 1, 2024 –
Statement of Use
December 31, 2024, in accordance with the Consolidated Set of GRI Standards.
GRI GRI 1: FOUNDATION 2021
Applicable GRI
G4 Financial Sector Supplement
Sector Standards
GRI 2: GENERAL Organization and Reporting Practices
DISCLOSURES
2021 GRI 2-1 Organization details 44, 50
Entities included in the
GRI 2-2 8
sustainability reporting
Reporting period, frequency, and
GRI 2-3 8
contact point
GRI 2-4 Restatements of information 8
GRI 2-5 External assurance 143
Activities and Workers
Activities, value chain, and other 44, 51,
GRI 2-6
business relationships 52
GRI 2-7 Employees 46
GRI 2-8 Workers who are not employees 46, 50
Governance
Governance structure and
GRI 2-9 64, 68
composition
Nomination and selection of the
GRI 2-10 66
highest governance body
Chair of the highest governance
GRI 2-11 64
body
ole of the highest governance
GRI 2-12 body in overseeing impact 68
management
Delegation of responsibility for
GRI 2-13 68
managing impacts
Role of the highest governance
GRI 2-14 60
body in sustainability reporting
GRI 2-15 Conflicts of interest 65
Communication of critical
GRI 2-16 138
concerns
Collective knowledge of the
GRI 2-17 71
highest governance body
Evaluation of the highest
GRI 2-18 66
governance body's performance
GRI 2-19 Remuneration policies 67
Process for determining
GRI 2-20 67
remuneration
GRI 2-21 Annual total compensation ratio 67
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SUSTAINABILITY
PERFORMANCE
Omitted Information GRI Sector
GRI Content Standard
Disclosure Matter
Index Requirements Reference
Reason Explanation
Not Disclosed Number
Strategy, Policies, and Practices
Statement on sustainable
GRI 2-22 54
development strategy
GRI 2-23 Policy commitments 25
GRI 2-24 Embedding policy commitments 25
Processes to remediate negative
GRI 2-25 28
impacts
Mechanisms for seeking advice 53, 138,
GRI 2-26
and raising concerns 144
Compliance with laws and
GRI 2-27 138
regulations
GRI 2-28 Membership in associations 52
Stakeholder Engagement
Approach to stakeholder
GRI 2-29 80
engagement
GRI 2-30 Collective bargaining agreements 124
Process for determining material
GRI 3-1 9
topics
GRI 3: MATERIAL
TOPICS 2021 GRI 3-2 List of material topics 9
GRI 3-3 Management of material topics 9
ECONOMIC TOPICS
ECONOMIC PERFORMANCE
Direct economic value generated
GRI 201-1 95
and distributed
Financial implications, risks,
GRI 201: GRI 201-2 and other opportunities due to 19, 103
Economic climate change
Performance Obligations for defined benefit
2016 GRI 201-3 pension plans and other 96
retirement plans
Financial assistance received
GRI 201-4 96
from the government
MARKET PRESENCE
Ratios of standard entry level
GRI 202-1 wage by gender compared to 125
GRI 202: Market local minimum wage
Presence 2016
Proportion of senior management
GRI 202-2 118
hired from the local community
INDIRECT ECONOMIC IMPACT
Infrastructure investments and
GRI 203: Indirect GRI 203-1 132
service support
Economic Impact
2016 Significant indirect economic
GRI 203-2 132
impacts
PROCUREMENT PRACTICES
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Omitted Information GRI Sector
GRI Content Standard
Disclosure Matter
Index Requirements Reference
Reason Explanation
Not Disclosed Number
GRI 204:
Proportion of spending on local
Procurement GRI 204-1 97
suppliers
Practices 2016
ANTI-CORRUPTION
Operations assessed for risks
GRI 205-1 98
related to corruption
Communication and training
GRI 205: Anti-
GRI 205-2 on anti-corruption policies and 100
Corruption 2016
procedures
Confirmed incidents of
GRI 205-3 102
corruption and actions taken
ENVIRONMENTAL TOPICS
ENERGY
Energy consumption within the
GRI 302-1 103
organization
Energy consumption outside the
GRI 302-2 103
organization
GRI 302: Energy GRI 302-3 Energy intensity 103
2016
GRI 302-4 Reduction of energy consumption 105
Reduction in energy
GRI 302-5 requirements of products and 105
services
EMISSIONS
GRI 305-1 Direct (Scope 1) GHG emissions 109
Energy indirect (Scope 2) GHG
GRI 305-2 109
emission
Other indirect (Scope 3) GHG
GRI 305-3 109
emissions
GRI 305: GRI 305-4 GHG emissions intensity 109
Emissions 2016
GRI 305-5 Reduction of GHG emissions 111
Emissions of ozone-depleting
GRI 305-6 112
substances (ODS)
Nitrogen oxides (NOx), sulfur
GRI 305-7 oxides (SOx), and other significant 112
air emissions
WASTE
Waste generation and significant
GRI 306-1 112
waste-related impacts
Management of significant
GRI 306-2 112
waste-related impacts
GRI 306: Waste
2020 GRI 306-3 Waste generated 112
GRI 306-4 Waste diverted from disposal 112
GRI 306-5 Waste directed to disposal 112
SOCIAL TOPICS
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SUSTAINABILITY
PERFORMANCE
Omitted Information GRI Sector
GRI Content Standard
Disclosure Matter
Index Requirements Reference
Reason Explanation
Not Disclosed Number
EMPLOYMENT
New employee hires and
GRI 401-1 119
employee turnover
Benefits provided to full-time
GRI 401: employees that are not provided
Employment 2016 GRI 401-2 125
to temporary or part-time
employees
GRI 401-3 Parental leave 125
LABOR/MANAGEMENT RELATIONS
GRI 402: Labor/
Minimum notice periods
Management GRI 402-1 124
regarding operational changes
Relations 2016
OCCUPATIONAL HEALTH AND SAFETY
ccupational health and safety
GRI 403-1 128
management system
Hazard identification, risk
GRI 403-2 assessment, and incident 128
investigation
GRI 403-3 Occupational health services 129
Worker participation,
GRI 403-4 consultation, and communication 129
on occupational health and safety
GRI 403: Worker training on occupational
GRI 403-5 130
Occupational health and safety
Health and Safety
2018 GRI 403-6 Promotion of worker health 129
Prevention and mitigation of
occupational health and safety
GRI 403-7 128
impacts directly linked by
business relationships
Workers covered by an
GRI 403-8 occupational health and safety 128
management system
GRI 403-9 Work-related injuries 130
GRI 403-10 Work-related ill health 130
TRAINING AND EDUCATION
Average hours of training per
GRI 404-1 97, 121
year per employee
Programs for upgrading
GRI 404: Training
GRI 404-2 employee skills and transition 121
and Education
assistance programs
2016
Percentage of employees
GRI 404-3 receiving regular performance 121
and career development reviews
DIVERSITY AND EQUAL OPPORTUNITY
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Omitted Information GRI Sector
GRI Content Standard
Disclosure Matter
Index Requirements Reference
Reason Explanation
Not Disclosed Number
Diversity of governance bodies
GRI 405: Diversity GRI 405-1 118, 119
and employees
and Equal
Opportunity 2016 Ratio of basic salary and
GRI 405-2 118, 125
remuneration of women to men
INDIGENOUS PEOPLES’ RIGHT
GRI 411:
Indigenous Incidents of violations involving
GRI 411-1 132
Peoples’ Rights indigenous peoples' rights
2016
LOCAL COMMUNITIES
Operations with local community
GRI 413-1 engagement, impact assessments, 132, 137
GRI 413: Local and development programs
Communities
2016 Operations with significant actual
GRI 413-2 and potential negative impacts on 132
local communities
CUSTOMER HEALTH AND SAFETY
GRI 416: Assessment of the health and
Customer Health GRI 416-1 safety impacts of various product 114
and Safety 2016 and service categories
MARKETING AND LABELING
Requirements for product and
GRI 417-1 142
service information and labeling
Incidents of non-compliance
GRI 417:
GRI 417-2 concerning product and service 142
Marketing and
information and labeling
Labeling 2016
Incidents of non-compliance
GRI 417-3 concerning marketing 142
communications
CUSTOMER PRIVACY
GRI 418: Substantiated complaints
Customer Privacy GRI 418-1 concerning breaches of customer 28, 140
2016 privacy and loss of customer data
G4 FINANCIAL SECTOR SUPPLEMENT
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SUSTAINABILITY
PERFORMANCE
Omitted Information GRI Sector
GRI Content Standard
Disclosure Matter
Index Requirements Reference
Reason Explanation
Not Disclosed Number
Policies with specific
environmental and social
FS1 14
components applied to business
lines
Procedures for assessing and
FS2 screening environmental and 77
social risks in business lines.
The process for monitoring the
client's implementation and
compliance with environmental
FS3 87
and social requirements,
including in agreements or
transactions.
Processes for improving staff
competency to implement
FS4 71
environmental and social policies
and procedures in business lines.
Interactions with clients/
investors/business partners
FS5 80
regarding environmental and
social risks and opportunities.
Percentage of the portfolio by
FS6 business line, region, size (e.g., 87
micro/SME/large), and sector.
G4 Financial Monetary value of products
Sector and services designed to deliver
Supplement FS7 87
specific social benefits for each
business line.
Monetary value of products
and services designed to deliver
FS8 87
specific environmental benefits
for each business line.
Scope and frequency of audits
FS9 25
and risk assessment procedures
Percentage and number of
companies held in the institution's
FS10 portfolio that have interacted 87
with organizations reporting on
environmental or social issues
Access points in low-populated
FS13 or economically disadvantaged 114
areas by type.
Initiatives to improve access
FS14 to financial services for 114
disadvantaged people.
Policies for the fair design and
FS15 sale of financial products and 114
services.
Initiatives to enhance financial
FS16 114
literacy by type of beneficiary.
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Sustainability Accounting Standard Board (SASB)
Standards Commercial Bank
TOPIC METRIC INDEX HALAMAN
SUSTAINABILITY DISCLOSURE TOPICS & METRICS
Data Security (1) Number of data breaches, (2) percentage that are personal data breaches, (3) number FN-CB-230a.1 140
of account holders affected
Description of approach to identifying and addressing data security risks FN-CB-230a.2 140
Financial Inclusion & Number of participants in financial literacy initiatives for unbanked, underbanked, or FN-CB-240a.4 114
Capacity Building underserved customers
Incorporation of Description of approach to incorporation of environmental, social and governance (ESG) FN-CB-410a.2 87
Environmental, Social, factors in credit analysis
and Governance Factors
in Credit Analysis
Financed Emissions Absolute gross financed emissions, disaggregated by (1) Scope 1, (2) Scope 2 and (3) FN-CB-410b.1 109
Scope 3
Gross exposure for each industry by asset class FN-CB-410b.2 109
Percentage of gross exposure included in the financed emissions calculation FN-CB-410b.3 109
Description of the methodology used to calculate financed emissions FN-CB-410b.4 109
Business Ethics Total amount of monetary losses as a result of legal proceedings associated with fraud, FN-CB-510a.1 138
insider trading, antitrust, anticompetitive behaviour, market manipulation, malpractice,
or other related financial industry laws or regulations
Description of whistleblower policies and procedures FN-CB-510a.2 138
Systemic Risk Global Systemically Important Bank (GSIB) score, by category FN-CB-550a.1 77
Management
Description of approach to integrate results of mandatory and voluntary stress tests into FN-CB-550a.2 77
capital adequacy planning, longterm corporate strategy, and other business activities
ACTIVITY METRIC
(1) Number and (2) value of checking and savings accounts by segment: (a) personal and FN-CB-000.A 87
(b) small business
(1) Number and (2) value of loans by segment: (a) personal, (b) small business, and (c) FN-CB-000.B 87
corporate
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SUSTAINABILITY
PERFORMANCE
Linkage Between
GRI Standards and SDGs
PT Bank Syariah Indonesia Tbk is committed to contributing to the achievement of the Sustainable Development Goals (SDGs) in
Indonesia. This support is reflected through the linkage between BSI’s programs/activities, the GRI Standards, and the SDGs, following
the SDG Compass guidelines published by GRI, the United Nations Global Compact, and the World Business Council for Sustainable
Development (WBCSD), as shown in the table below:
SDGs Goal Relevant GRI Standard Disclosure Indicator Title
End poverty in all its GRI 413: Local 413-2 Operations that have actual or potential significant negative
forms everywhere Communities 2016 impacts on local communities
GRI 202: Market Presence 202-1 Ratios of standard entry level wage by gender compared to
2016 local minimum wage
GRI 203: Indirect Economic 203-1 Infrastructure investments and services supported
Impact
203-2 Significant indirect economic impacts
G4 Sector Supplement for FS6 Percentage of the portfolio by business line, region, and size
Finance (e.g., micro/SME/large), and sector.
FS7 Monetary value of products and services designed to deliver
specific social benefits for each business line.
FS13 Access points in low-population or economically
disadvantaged areas by type.
FS14 Initiatives to improve access to financial services for
disadvantaged people.
FS16 Initiatives to enhance financial literacy by type or beneficiary.
End hunger, achieve GRI 411: Indigenous Peoples’ 411-1 Incidents of violations involving indigenous peoples' rights
food security and Rights
improved nutrition
and promote GRI 413: Local Communities 413-2 Operations that have actual or potential significant negative
sustainable 2016 impacts on local communities
agriculture.
Ensure healthy lives GRI 305: Emissions 2016 305-1 Direct GHG emissions (Scope 1)
and promote well-
being for all at all 305-2 Energy indirect (Scope 2) GHG emissions
ages.
305-3 Other indirect (Scope 3) GHG emissions
305-6 Emissions of ozone-depleting substances (ODS)
305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other
significant air emissions
GRI 203: Indirect Economic 203-2 Significant indirect economic impacts
Impacts
GRI 306: Waste 2020 306-1 Waste generation and significant waste-related impacts
306-2 Management of significant waste-related impacts
306-3 Waste generated
306-4 Waste diverted from disposal
306-5 Waste directed to disposal
GRI 401: Employment 2016 401-2 Benefits provided to full-time employees that are not given to
temporary or part-time employees
GRI 403: Occupational 403-6 Promotion of worker health
Health and Safety 2018
403-9 Work-related injuries
403-10 Work-related ill health
Ensure inclusive GRI 404: Training and 404-1 Average hours of training per year per employee
and equitable Education 2016
quality education
and promote
lifelong learning
opportunities for all
in 2030.
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SDGs Goal Relevant GRI Standard Disclosure Indicator Title
Achieve gender GRI 2: General 2-9 Governance structure and composition
equality and Disclosures 2021
empower all women 2-10 Nomination and selection of the highest governance body
and girls.
GRI 202: Market Presence 202-1 Ratios of standard entry level wage by gender compared to
2016 local minimum wage
GRI 203: Indirect Economic 203-1 Infrastructure investments and service support
Impact 2016
GRI 401: Employment 2016 401-1 New employee hires and employee turnover
401-2 Benefits provided to full-time employees that are not given to
temporary or part-time employees
401-3 Parental leave
GRI 404: Training and 404-1 Average hours of training per year per employee
Education 2016
404-3 Percentage of employees receiving regular performance and
career development reviews
GRI 405: Diversity and 405-1 Diversity of governance bodies and employees
Equal Opportunity 2016
405-2 Ratio of basic salary and remuneration of women to men
Ensure availability GRI 306: Waste 2020 306-1 Waste generation and significant waste-related impacts
and sustainable
management of 306-2 Management of significant waste-related impacts
water and sanitation
for all
Ensure access to GRI 302: Energy 2016 302-1 Energy consumption within the organization
affordable, reliable,
sustainable and 302-2 Energy consumption outside the organization
modern energy for all
302-3 Energy intensity
302-4 Reduction of energy consumption
302-5 Reduction in energy requirements of products and services
Promote sustained, GRI 2: General 2-7 Employees
inclusive and Disclosures 2021
sustainable 2-8 Workers who are not employees
economic growth,
full and productive 2-30 Collective bargaining agreements
employment and
GRI 201: Economic 201-1 Direct economic value generated and distributed
decent work for all.
Performance 2016
GRI 202: Market Presence 202-1 Ratios of standard entry level wage by gender compared to
2016 local minimum wage
202-2 Proportion of senior management hired from the local
community
GRI 203: Indirect Economic 203-2 Significant indirect economic impacts
Impact 2016
GRI 204: Procurement 204-1 Proportion of spending on local suppliers
Practices 2016
GRI 302: Energy 2016 302-1 Energy consumption within the organization
302-2 Energy consumption outside the organization
302-3 Energy intensity
302-4 Reduction of energy consumption
302-5 Reduction in energy requirements of products and services
GRI 401: Employment 2016 401-1 New employee hires and employee turnover
401-2 Benefits provided to full-time employees that are not given to
temporary or part-time employees
401-3 Parental leave
GRI 402: Labor/ 402-1 Minimum notice periods regarding operational changes
Management Relations 2016
PT Bank Syariah Indonesia Tbk
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SUSTAINABILITY
PERFORMANCE
SDGs Goal Relevant GRI Standard Disclosure Indicator Title
GRI 403: Occupational 403-1 Occupational health and safety management system
Health and Safety 2018
403-2 Hazard identification, risk assessment, and incident
investigation
403-3 Occupational health services
403-4 Worker participation, consultation, and communication on
occupational health and safety
403-5 Worker training on occupational health and safety
403-7 Prevention and mitigation of occupational health and safety
impacts directly linked by business relationships
403-8 Workers covered by an occupational health and safety
management system
403-9 Work-related injuries
403-10 Work-related ill health
GRI 404: Training and 404-1 Average hours of training per year per employee
Education 2016
404-2 Programs for upgrading employee skills and transition
assistance programs
404-3 Percentage of employees receiving regular performance and
career development reviews
GRI 405: Diversity and 405-1 Diversity of governance bodies and employees
Equal Opportunity 2016
405-2 Ratio of basic salary and remuneration of women to men
G4 Sector Supplement for FS6 Percentage of the portfolio by business line, region, and sector
Finance
FS7 Monetary value of products and services designed to deliver
specific social benefits for each business line.
FS13 Access points in low-population or economically
disadvantaged areas by type.
FS14 Initiatives to improve access to financial services for
disadvantaged people.
FS16 Initiatives to enhance financial literacy by type or beneficiary.
Build resilient GRI 201: Economic 201-1 Direct economic value generated and distributed
infrastructure, Performance 2016
promote inclusive
and sustainable GRI 203: Indirect Economic 203-1 Infrastructure investments and service support
industrialization and Impact
foster innovation
G4 Sector Supplement for FS6 Percentage of the portfolio by business line, region, and sector
Finance
FS7 Monetary value of products and services designed to deliver
specific social benefits for each business line.
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156 2024 Sustainability Report
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SDGs Goal Relevant GRI Standard Disclosure Indicator Title
Reduce inequality GRI 2: General Disclosures 2-7 Employees
within and among 2021
countries.
GRI 401: Employment 2016 401-1 New employee hires and employee turnover
GRI 404: Training and 404-1 Average hours of training per year per employee
Education 2016
404-3 Percentage of employees receiving regular performance and
career development reviews
GRI 405: Diversity and 405-2 Ratio of basic salary and remuneration of women to men
Equal Opportunity 2016
G4 Sector Supplement for FS1 Policies with specific environmental and social components
Finance applied to business lines.
FS2 Procedures for assessing and screening environmental and
social risks in business lines
FS3 The process for monitoring the client's implementation and
compliance with environmental and social requirements,
including in agreements or transactions.
FS4 Processes for improving staff competency to implement
environmental and social policies and procedures in business
lines.
FS5 Interactions with clients/investors/business partners
regarding environmental and social risks and opportunities.
FS7 Monetary value of products and services designed to deliver
specific social benefits for each business line.
FS9 Scope and frequency of audits and risk assessment procedures
FS10 Percentage and number of companies held in the institution's
portfolio that have interacted with organizations reporting on
environmental or social issues.
FS13 Access points in low-population or economically
disadvantaged areas by type.
FS14 IInitiatives to improve access to financial services for
disadvantaged people.
FS15 Policies for fair financial product and service design
FS16 Initiatives to enhance financial literacy by type or beneficiary.
Make cities and GRI 203: Indirect Economic 203-1 Infrastructure investments and service support
human settlements Impact 2016
inclusive, safe,
resilient and GRI 306: Waste 2020 306-1 Waste generation and significant waste-related impacts
sustainable.
306-2 Management of significant waste-related impacts
306-3 Waste generated
306-4 Waste diverted from disposal
306-5 Waste directed to disposal
GRI 203: Dampak Ekonomi 203-1 Infrastructure investments and services supported
Tidak Langsung
G4 Sector Supplement for FS7 Monetary value of products and services designed to deliver
Finance specific social benefits for each business line.
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SUSTAINABILITY
PERFORMANCE
SDGs Goal Relevant GRI Standard Disclosure Indicator Title
Ensure sustainable GRI 302: Energy 2016 302-1 Energy consumption within the organization
consumption and
production patterns. 302-2 Energy consumption outside the organization
302-3 Energy intensity
302-4 Reduction of energy consumption
302-5 Reduction in energy requirements of products and services
GRI 305: Emissions 2016 305-1 Direct GHG emissions (Scope 1)
305-2 Energy indirect (Scope 2) GHG emissions
305-3 Other indirect (Scope 3) GHG emissions
305-6 Emissions of ozone-depleting substances (ODS)
305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other
significant air emissions
GRI 306: Waste 2020 306-1 Waste generation and significant waste-related impacts
306-2 Management of significant waste-related impacts
306-3 Waste generated
306-4 Waste diverted from disposal
306-5 Waste directed to disposal
GRI 417: Marketing and 417-1 Requirements for product and service labeling and
Labeling 2016 information
Take urgent action GRI 201: Economic 201-2 Financial implications, risks, and opportunities due to climate
to combat climate Performance 2016 change
change and its
impacts is a global GRI 302: Energy 2016 302-1 Energy consumption within the organization
challenge that affects
everyone. 302-2 Energy consumption outside the organization
302-3 Energy intensity
302-4 Reduction of energy consumption
302-5 Reduction in energy requirements of products and services
GRI 305: Emissions 2016 305-1 Direct GHG emissions (Scope 1)
305-2 Energy indirect (Scope 2) GHG emissions
305-3 Other indirect (Scope 3) GHG emissions
305-6 Emissions of ozone-depleting substances (ODS)
305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other
significant air emissions
Conserve and GRI 305: Emissions 2016 305-1 Direct GHG emissions (Scope 1)
sustainably use the
oceans, seas and 305-2 Energy indirect (Scope 2) GHG emissions
marine resources
for sustainable 305-3 Other indirect (Scope 3) GHG emissions
development.
305-6 Emissions of ozone-depleting substances (ODS)
305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other
significant air emissions
Protect, restore and GRI 305: Emissions 2016 305-1 Direct GHG emissions (Scope 1)
promote sustainable
use of terrestrial 305-2 Energy indirect (Scope 2) GHG emissions
ecosystems,
sustainably manage 305-3 Other indirect (Scope 3) GHG emissions
forests, combat
305-6 Emissions of ozone-depleting substances (ODS)
desertification, and
halt and reverse land 305-7 Nitrogen oxides (NOx), sulfur oxides (SOx), and other
degradation and halt significant air emissions
biodiversity loss.
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SDGs Goal Relevant GRI Standard Disclosure Indicator Title
Promote peaceful GRI 2: General Disclosures 2-9 Governance structure and composition
and inclusive 2021
societies for 2-10 Nomination and selection of the highest governance body
sustainable
development, 2-11 Chair of the highest governance body
provide access to
2-12 Role of the highest governance body in overseeing impact
justice for all and
management
build effective,
accountable and 2-15 Conflicts of interest
inclusive institutions
at all levels. 2-16 Communication of critical concerns
2-23 Policy commitments
2-25 Processes to remediate negative impacts
2-26 Mechanisms for seeking advice and raising concerns
2-29 Approach to stakeholder engagement
GRI 205: Anti-corruption 205-1 Operations assessed for risks related to corruption
2016
205-2 Communication and training on anti-corruption policies and
procedures
205-3 Confirmed incidents of corruption and actions taken
GRI 403: Occupational Health 403-4 Worker participation, consultation, and communication on
and Safety 2018 occupational health and safety
403-9 Work-related injuries
403-10 Work-related ill health
GRI 416: Customer Health 416-1 Assessment of the health and safety impacts of product and
and Safety 2016 service categories
GRI 417: Marketing and 417-2 Incidents of non-compliance concerning product and service
Labeling 2016 health and safety impacts
417-3 Incidents of non-compliance concerning marketing
communications
GRI 418: Customer Privacy 418-1 Substantiated complaints concerning breaches of customer
2016 privacy and loss of customer data
Strengthen
the means of
implementation
and revitalize the
Global Partnership
for Sustainable
Development
PT Bank Syariah Indonesia Tbk
2024 Sustainability Report
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Page 163
Statement No.: SRA - ID 824356
INDEPENDENT ASSURANCE OPINION STATEMENT
PT Bank Syariah Indonesia Tbk Sustainability Report 2024
The British Standards Institution is independent to PT Bank Syariah Indonesia Tbk and has no financial
interest in the operation of PT Bank Syariah Indonesia Tbk other than for the assessment and verification of
the sustainability statements contained in this report.
This Independent assurance opinion statement has been prepared for the stakeholders of PT Bank Syariah
Indonesia Tbk only for the purposes of verifying its statements relating to its environmental, social and
governance (ESG), more particularly described in the Scope, below. It was not prepared for any other
purpose. The British Standards Institution will not, in providing this independent assurance opinion
statement, accept or assume responsibility (legal or otherwise) or accept liability for or in connection with
any other purpose for which it may be used, or to any person by whom the independent assurance opinion
statement may be read.
This Independent assurance opinion statement is prepared based on review by the British Standards
Institution of information presented to it by of PT Bank Syariah Indonesia Tbk. The review does not extend
beyond such information and is solely based on it. In performing such review, the British Standards
Institution has assumed that all such information is complete and accurate.
Any queries that may arise by virtue of this independent assurance opinion statement or matters relating to
it should be addressed to of PT Bank Syariah Indonesia Tbk only.
Scope
The scope of engagement agreed upon with of PT Bank Syariah Indonesia Tbk includes the following:
1) The assurance covers the whole report and focuses on systems and activities during the 2024 calendar
year at of PT Bank Syariah Indonesia Tbk focus for 1 Head Office in Jakarta, 10 Regional Offices, 153
Branch Offices,1 Overseas Branch Offices, 886 Sub-Branch Offices, 60 KCP Mobile, 91 Functional Offices,
23 Priority Service Counters, 754 Pawn Service Counters and 5,425 Automatic Teller Machines (ATMs)
2) The Evaluation of the nature and extent of the PT Bank Syariah Indonesia Tbk adherence to all four
AA1000 AccountAbility Principles and the reliability of specified sustainability performance information
in this report as conducted in accordance with type 2 moderate level of AA1000AS v3 sustainability
assurance engagement.
______________________________________________________________________________________________________________________________________________
PT BSI Group Indonesia +62 21 80649 600
Talavera Office Suite 20th Floor info.indonesia@bsigroup.com
Jl. TB Simatupang Kav 22-26
Cilandak, South Jakarta, Indonesia 12430
bsigroup.com/en-ID
Registered address
The British Standards Institution
Incorporated by Royal Charter
Companies House number: ZC000202
Registered address: 389 Chiswick High Road, London, W4 4AL, United Kingdom
© 2024 BSI. All rights reserved.
Page 164
Opinion Statement
We conclude that the Sustainability Report Review provide a fair view of PT Bank Syariah Indonesia Tbk
programmes and performances during 2024. We believe that the PT Bank Syariah Indonesia Tbk economic,
environment and social performance indicators are fairly represented.
Our work was carried out by a team of sustainability report assurors in accordance with the AA1000
Assurance Standard v3. We planned and performed this part of our work to obtain the necessary information
and explanations we considered to provide sufficient evidence that PT Bank Syariah Indonesia Tbk’s
description of their approach to AA1000 Assurance Standard and their self-declaration of compliance with
the GRI 2021 standard were fairly stated.
Methodology
Our work was designed to gather evidence on which to base our conclusion. We undertook the following
activities:
• a top-level review of issues raised by external parties that could be relevant to PT Bank Syariah Indonesia
Tbk ’s policies to provide a check on the appropriateness of statements made in the report.
• discussion with managers and staffs on PT Bank Syariah Indonesia Tbk’s approach to stakeholder
engagement. However, we had no direct contact with external stakeholders.
• Interviews with staffs involved in sustainability management, report preparation and provision of report
information were carried out.
• Review of key organizational developments.
• Review of the findings of internal audits.
• Review of supporting evidence for claims made in the reports.
• An assessment of the company’s reporting and management processes concerning this reporting
against the principles of Inclusivity, Materiality, Responsiveness, and Impact as described in the AA1000
AccountAbility Principles Standard (2018).
Conclusions
A detailed review against the AA1000 AccountAbility Principles of Inclusivity, Materiality, Responsiveness and
Impact and the GRI 2021 Standard is set out below:
Inclusivity
This report has reflected a fact that PT Bank Syariah Indonesia Tbk is seeking the engagement of its key
stakeholders. The participation of stakeholders has been initiated in developing and achieving an
accountable and strategic response to sustainability. The reporting systems are being developed to deliver
the required information. There are fair reporting and disclosures for economic, social, and environmental
information in this report, so that appropriate planning and target-setting can be supported. In our
professional opinion the report covers PT Bank Syariah Indonesia Tbk’s inclusivity issues.
2
Issue Date: 20 April 2024 Effective Date: 20 April 2024
© 2024 BSI. All rights reserved.
Page 165
Materiality
PT Bank Syariah Indonesia Tbk publishes sustainability information that enables its stakeholders to make
informed judgments about the company's management and performance. In our professional opinion the
report covers the PT Bank Syariah Indonesia Tbk ’s material issues.
Responsiveness
PT Bank Syariah Indonesia Tbk has implemented the practice to respond to the expectations and perceptions
of its stakeholders. An Ethical Policy for PT Bank Syariah Indonesia Tbk is developed and provides the
opportunity to further enhance PT Bank Syariah Indonesia Tbk’s responsiveness to stakeholder concerns. In
our professional opinion the report covers the PT Bank Syariah Indonesia Tbk ’s responsiveness issues.
Impact
PT Bank Syariah Indonesia Tbk has demonstrated a process on identifying impacts that encompass a range
of environmental, social and governance topics, and fairly represented the impacts in the report. In our
professional opinion the report covers the PT Bank Syariah Indonesia Tbk ’s impacts issues.
GRI-reporting
PT Bank Syariah Indonesia Tbk provided us with their self-declaration of compliance within GRI 2021
Standards (in accordance). Based on our review, we confirm that social responsibility and sustainable
development indicators with reference to the GRI Index are reported, partially reported or omitted. In our
professional opinion the self-declaration covers the PT Bank Syariah Indonesia Tbk’s social responsibility and
sustainability issues.
Assurance level
The Type 2 Moderate level assurance provided is in accordance with AA1000 Assurance Standard v3 in our
review, as defined by the scope and methodology described in this statement.
Responsibility
This Sustainability report is the responsibility of the PT Bank Syariah Indonesia Tbk’s CEO as declared in his
responsibility letter. Our responsibility is to provide an independent assurance opinion statement to
stakeholders giving our professional opinion based on the scope and methodology described.
Competency and Independence
The assurance team was composed of Lead Auditors and GHG Verifiers experienced in industrial sector, and
trained in a range of sustainability, environmental and social standards including AA1000 AS, ISO9001,
ISO14001, ISO45001, ISO14064-1, ISO 14068-1, ISO26001, BSI is a leading global standards and assessment
body founded in 1901.
3
Issue Date: 20 April 2024 Effective Date: 20 April 2024
© 2024 BSI. All rights reserved.
Page 166
For and on behalf of BSI: ________________________________________________
Nolia Natalia, Country Manager, BSI Indonesia
Statement No.: SRA - ID 824356
13-03-2025
4
Issue Date: 20 April 2024 Effective Date: 20 April 2024
© 2024 BSI. All rights reserved.
Page 167
SUSTAINABILITY SUKUK
REPORT JANUARI 2025
PT BANK SYARIAH INDONESIA Tbk
Page 168
Page 169
Table of Content
Introduction 2
Summary of Framework and Issuance of BSI Sustainability Sukuk 3
Allocation Report 7
Impact Report 9
Conclusion 11
Sustainability Sukuk Report
January 2025
1
Page 170
INTRODUCTION
Introduction
PT Bank Syariah Indonesia Tbk (BSI), as the largest Islamic bank Social Responsibility (CSR) programs. These efforts are expected
in Indonesia, continues its efforts in developing sustainable to benefit society inclusively while educating employees to
business sectors. This is carried out through the implementation prioritize sustainable finance principles in banking operations.
of environmentally friendly business activities, including (1)
providing green financing programs, (2) environmentally BSI is committed to implementing sustainable finance policies
friendly banking operations, and (3) the application of a green in its business activities as an effort to improve the quality of
economy based on the regulations of the Financial Services life within the Islamic financial ecosystem. As a manifestation
Authority (OJK). In terms of social business activities, since its of this commitment, BSI has pioneered Islamic sustainable
establishment in 2021, BSI has focused on developing financing finance activities in Indonesia by issuing the Sustainability-Based
for Islamic micro, small, and medium enterprises (MSMEs). Mudharabah Sukuk I Bank BSI Phase I 2024 (Sustainability
Sukuk) worth IDR 3 trillion in June 2024 to support financing
BSI implements programs to achieve sustainable business that will help create a more environmentally conscious Indonesia
activity goals in line with the bank's Sustainable Finance Action in the future.
Plan (RAKB) document. These programs include efforts to
provide Islamic sustainable financial products and services The initiative to issue this Sustainability Sukuk aligns with POJK
tailored to market needs in Indonesia. BSI is committed to Number 18 of 2023 concerning the Issuance and Requirements
becoming one of the top 5 banks providing sustainable financial of Debt Securities and Sustainability-Based Sukuk, issued on
products and services while continuously developing Corporate October 10, 2023.
Sustainability Sukuk Report
2 January 2025
Page 171
SUMMARY OF FRAMEWORK
AND ISSUANCE OF BSI SUSTAINABILITY SUKUK
Summary of Framework
and Issuance of BSI Sustainability Sukuk
A. BSI Sustainability Sukuk Framework
Before issuing the Sustainability Sukuk in June 2024, BSI of the Indonesian Financial Services Authority Regulation
had developed the Sustainability Sukuk Framework, which (POJK) Number 18 of 2023 concerning the Issuance and
received a "Green/Sustainable" opinion from the SDGs Hub Requirements of Debt Securities and Sustainability-Based
at the University of Indonesia. The alignment process of the Sukuk.
Sustainability Sukuk framework refers to the provisions
Below is a summary of the Sustainability Sukuk Framework:
Use of Proceeds from the Issuance
Environmentally Friendly Business Activities (KUBL)
Renewable Energy Environmentally Friendly Transportation
Energy Efficiency Sustainable Water and Wastewater Management
Pollution Prevention and Control Climate Change Adaptation
Sustainable Natural Resource Management Products That Reduce Resource Use and Pollution
and Land Use (Eco-efficient)
Conservation of Land and Marine Biodiversity Environmentally Friendly Buildings
Socially Oriented Business Activities (KUBS)
Affordable Basic Infrastructure Services
Job Creation
in Terms of Access and Price
Access to Essential Services Food Security and Sustainable Food Systems
Affordable Housing Socio-Economic Improvement and Empowerment
Sustainability Sukuk Report
January 2025
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SUMMARY OF FRAMEWORK
AND ISSUANCE OF BSI SUSTAINABILITY SUKUK
Evaluation and Selection Process of BSI Sustainability Sukuk Projects
The selection process is carried out using a Two-Step Approach as follows:
First Second
Step Step
Financing Determination Project Selection
by the Relevant Business Unit and Evaluation Process
The initial assessment process of existing The process of setting parameters, selecting, and
financing categories or new financing within the evaluating potential projects as the underlying
categories of Environmentally Friendly Business assets for Sustainability Sukuk through the
Activities (KUBL) and Socially Responsible Business Committee (Kombis) mechanism.
Business Activities (KUBS). Referring to OJK Regulation Number
1. KUBL Portofolio
Corporate Financing
2. KUBS Portofolio
Corporate, Commercial, Consumer, Small and
Medium Enterprise (SME), and Micro Financing
The feasibility assessment of new financing is processed in accordance with the bank’s internal policies
based on financing segmentation.
B. Management of Funds Obtained from the Issuance of BSI Sustainability Sukuk
The management of funds from the issuance of BSI Sustainability Sukuk is handled by three (3) work units with the following descriptions:
Treasury and Corporate Finance Operations
Global Market Group Accounting Group Development Group
• Manages the distribution of profit- • Calculates Sukuk returns on a monthly • Processes the monthly accrual of profit-
sharing and principal payments for the basis. sharing reserves.
Sustainability Sukuk. • Establishes periodic monthly reserves • Executes the payment of profit-sharing
• Ensures the allocation of Sustainability for Sukuk returns. and/or principal of Sustainability Sukuk
Sukuk funds complies with • Recapitulates the calculation of to KSEI before the due date.
predetermined criteria. Sustainability Sukuk profit-sharing.
• Ensures the availability of underlying
financing for KUBL and KUBS until the
Sukuk matures.
Sustainability Sukuk Report
4 January 2025
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SUMMARY OF FRAMEWORK
AND ISSUANCE OF BSI SUSTAINABILITY SUKUK
C. Sustainability Sukuk BSI Reporting
Allocation Report
BSI will issue the Sustainability Sukuk report annually, no later than one year after the funds from the initial issuance are received
by BSI, to provide transparency to investors and regulators regarding the implementation of the Framework.
Impact Report
BSI will publish a report on the environmental and/or social impact of the eligible assets financed through the issued Sustainability
Sukuk. The quantitative positive impacts in the Sustainability Sukuk BSI report include the following indicators:
Green Category
Type of KUBL Indicator
1. Estimated annual renewable energy generation in MWh/GWh (electricity).
Renewable Energy 2. Estimated annual reduction/avoidance of Greenhouse Gas emissions in CO2 equivalent tons.
3. Installed renewable energy capacity in MW.
1. Estimated annual energy savings in MWh/GWh (electricity) and GJ/TJ (other energy).
Energy Efficiency
2. Estimated annual reduction/avoidance of Greenhouse Gas emissions in CO2 equivalent tons.
Pollution Prevention and Control Total tons or m³ of waste prevented, reduced, recycled, and reused.
Sustainable Natural Resource Management 1. Estimated 14 of protected and/or certified asyara
and Land Use 2. Estimated number of trees planted in FSC/PEFC-certified reforestation projects.
Conservation of Land and Marine 1. Estimated number of protected and/or certified nautical miles.
Biodiversity 2. Estimated hectares acquired/protected and certified.
1. Estimated annual reduction/avoidance of Greenhouse Gas emissions in CO2 equivalent tons.
2. Number of eco-friendly vehicles introduced.
Environmentally Friendly Transportation
3. Estimated kilometers of new or upgraded railway lines, dedicated bus lanes, BRT corridors, LRT
lines, and bicycle lanes.
1. Reduction of water consumption in economic activities.
2. Wastewater treated according to appropriate standards, percentage of total waste prevented,
Sustainable Water and Wastewater
minimized, reused, or recycled.
Management
3. Absolute water usage per year before and after project implementation.
4. Population with access to clean drinking water.
Climate Change Adaptation Number of new facilities, systems, and equipment used to support climate resilience.
1. Amount of recycled waste.
Products That Reduce Resource Use and
2. Estimated annual reduction/avoidance of Greenhouse Gas emissions in CO2 equivalent tons.
Pollution (Eco-efficient)
3. Number of environmentally friendly buildings with green building certifications.
Green Buildings Meeting National,
1. Estimated annual reduction/avoidance of Greenhouse Gas emissions in CO2 equivalent tons.
Regional, or International Standards or
2. Percentage of energy use reduced/avoided.
Certifications
Sustainability Sukuk Report
January 2025
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SUMMARY OF FRAMEWORK
AND ISSUANCE OF BSI SUSTAINABILITY SUKUK
Social Category
KUBS Indicator
Affordable Basic Infrastructure Services in
Number of households with access to road networks, electricity, water, and sanitation services.
Terms of Access and Price
1. Number of community service facilities funded.
2. Number of people with access to affordable healthcare services.
Access to Essential Services
3. Number of community facilities financed.
4. Number of students assisted.
Affordable Housing Number of low-income community groups receiving financial assistance for affordable housing.
Job Creation and Programs Designed to
1. Number of MSMEs receiving financing.
Prevent and/or Reduce Unemployment,
2. Number of workers from MSMEs receiving financing.
Including Small, Medium, and Micro
3. MSME financing portfolio based on sector distribution.
Business Financing
1. Total land area in km² and percentage growth of land or areas used for environmentally friendly
Food Security and Sustainable Food agriculture or food production.
Systems 2. Number of MSMEs engaged in sustainable and/or environmentally friendly food system
management and processing.
Socio-Economic Development and
Number of MSMEs or individuals financed through the KUR program.
Empowerment
Other Socially Oriented Business Activities
Providing positive social impacts based on POJK parameters or other relevant regulations.
and/or Initiatives
D. Issuance of BSI Sustainability Sukuk
PT Bank Syariah Indonesia Tbk (BSI) has issued Mudharabah The issuance of the Sustainability Sukuk provides several
Sustainability Sukuk I Bank BSI Phase I Year 2024 milestones for BSI, including the following:
(Sustainability Sukuk) on June 14, 2024, with a total nominal • The first Sustainability Sukuk issuance conducted by a
principal amount of IDR 3.000.000.000.000 (three trillion Bank in Indonesia.
rupiah), consisting of 3 (three) series with different tenors: • BSI Sustainability Sukuk was in demand by investors
Series A for a tenor of 370 days, Series B for a tenor of 2 during bookbuilding, as evidenced by an oversubscription
years, and Series C for a tenor of 3 years. of 3 (three) times.
BSI Sustainability Sukuk Structure
Instrument Name : Mudharabah Sustainability Sukuk I Bank BSI Phase I Year 2024
Contract Structure : Mudharabah
Currency : Issued in Rupiah
IDR3.000.000.000.000,- (three trillion rupiah)
• Series A : 370-day tenor IDR1.700.000.000.000,- equivalent to 6,65% pa.
Total Issuance : • Series B : 2-year tenor IDR220.000.000.000,- equivalent to 6,70% pa.
• Series C : 3-year tenor IDR1.080.000.000.000,- equivalent to 6,80% pa.
• Series A : June 24, 2025
Maturity Date : • Series B : June 14, 2026
• Series C : June 14, 2027
Rating : idAAA(sy) Pefindo Final Rating
Allocation of financing funds for Environmentally Friendly Business Activities (KUBL) and Socially
Use of Proceeds : Oriented Business Activities (KUBS)
Listing : PT Indonesia Stock Exchange
Sustainability Sukuk Report
6 January 2025
Page 175
ALLOCATION
REPORT
Allocation
Report
As of the end of December 2024, BSI has fully allocated (100%) the provisions of the Financial Services Authority Regulation
the funds from the issuance of the Sustainability Sukuk. The (POJK) Number 18 of 2023 on the Issuance and Requirements
total funds from the issuance have been distributed across 3 of Sustainable Debt Securities and Sukuk, issued on October 10,
(three) out of 10 (ten) categories of Environmentally Friendly 2023.
Business Activities (KUBL) and 4 (four) out of 6 (six) categories
of Socially Responsible Business Activities (KUBS) based on the The details of the allocation of funds from the issuance of the
BSI Sustainability Sukuk issuance framework, which refers to Sustainability Sukuk are as follows:
Sustainable Category Financing Segment Category
4%
25%
60% 40% 40%
31%
Socially Oriented Business Environmentally Oriented Small and Medium
Corporate Commercial Micro
Activities Business Activites Enterprise (SME)
The description of fund distribution by financing segment based on the underlying Sukuk, referring to the Financial Services Authority
Regulation (POJK) period 2024, is outlined as follows:
In IDR
A. Socially Oriented Business Activities (KUBS)
1. Access to Essential Services 1,124,845,667,482
Job Creation and Programs Designed to Prevent and/or Reduce Unemployment, including financing
2. 383,961,326,807
for small, medium, and micro enterprises
3. Food Security and Sustainable Food Systems 173,054,629,439
4. Socio-Economic Improvement and Empowerment 105,372,586,056
Total KUBS 1,787,234,209,784
B. Environmentally Oriented Business Activities (KUBL)
1. Products That Reduce Resource Use and Generate Less Pollution (Eco-Efficient) 763,967,438,036
2. Renewable Energy 422,335,787,085
3. Sustainable Water and Wastewater Management 26,462,565,095
Total KUBL 1,212,765,790,216
Sustainability Sukuk Report
January 2025
7
Page 176
ALLOCATION
REPORT
The description of financing distribution refers to the Sustainable Development Goals (SDGs) and the BSI Sukuk Sustainability
Framework, as outlined below:
Key Sustainable Development
Eligible Financing Categories Funded by the Bank
Goals (SDGs)
Products That Reduce Resource Use and Generate Less Pollution (Eco-Efficient)
Financing provided to the Corporate segment using a Musyarakah contract for industries that have generated
less pollution (eco-efficient) through the introduction of environmentally friendly products with eco-labels
or environmental certifications, as well as resource-efficient packaging and distribution. Financing recipients
include paper processing companies and fertilizer industry companies.
Renewable Energy
Financing provided to the Corporate segment using a Musyarakah contract for the renewable energy power
generation industry. Financing recipients include mini-hydro power generation companies.
Sustainable Water and Wastewater Management
Financing provided to the Corporate segment using a Musyarakah contract for the sustainable water and
wastewater management industry. Financing recipients include water processing and supply companies.
Access to Essential Services
Financing provided to the Commercial and Small and Medium Enterprise (SME) segments using a Musyarakah
contract aimed at ensuring equal access to healthcare, medical treatment, and business activities related to
education. Financing recipients include hospitals, foundations engaged in the health sector, pharmaceutical
and medical equipment companies, universities, community empowerment foundations, Islamic boarding
schools (pesantren), and educational institutions.
Job Creation and Programs Designed to Prevent and/or Reduce Unemployment, Including Financing for
Small and Medium Enterprises
This refers to the disbursement of financing in the Commercial, Consumer, and Small and Medium Enterprise
(SME) segments using the Musyarakah contract, aimed at job creation and reducing unemployment.
Food Security and Sustainable Food Systems
This involves the disbursement of financing in the Commercial and Small and Medium Enterprise (SME)
segments using the Musyarakah contract to support food security and sustainable food systems. Beneficiaries
of this financing include food processing companies and food trade enterprises.
Socio-Economic Development and Empowerment
This entails the disbursement of financing in the Commercial, Small and Medium Enterprise (SME), and Micro
segments using the Musyarakah contract, aimed at ensuring equal access to and control over assets, services,
resources, and opportunities, as well as equitable participation and integration into markets and society. The
financing is specifically targeted at the needs of micro, small, and medium enterprises.
Sustainability Sukuk Report
8 January 2025
Page 177
IMPACT
REPORT
Impact
Report
The estimated environmental and social impacts of eligible financing, which includes financing from the proceeds of the Sustainability
Sukuk issuance, are described as follows:
%
Composition Financing
No Financing Category Description & Impact Indicator
of Underlying Segment
Sukuk
1. Access to Essential Services 37.49% Financing in the Financing Disbursement in the Commercial and Small and Medium
Commercial and Enterprise (SME) Segments Using the Musyarakah Contract,
Small and Medium Specifically for Business Activities Providing (1) Healthcare Access
Enterprise (SME) and (2) Education.
segment with The outcomes of the financing disbursement can be summarized as
Musyarakah follows:
contract a. The number of institutions that have received financing facilities
totals 152, consisting of 74 educational institutions, ranging
from kindergarten (TK), elementary school (SD), Islamic junior
high school (MTs), junior high school (SMP), senior high school
(SMA), universities, and other educational facilities, as well as
78 healthcare institutions, including hospitals, clinics, and other
healthcare facilities.
b. The estimated number of people benefiting from healthcare
services access is approximately 168.032 individuals per month.
c. The estimated number of students or education facility
beneficiaries as of December 2024 is approximately 80.222
students.
2. Job Creation and Programs 12,80% Financing in the Financing Disbursement in the Commercial and Small and Medium
Designed to Prevent and/ Commercial, and Enterprise (SME) Segments Using the Musyarakah Contract for
or Reduce Unemployment Small and Medium Business Activities Creating Job Opportunities in Agriculture,
including Small, Medium, Enterprise (SME) Processing, Trade, and Service Sectors. The details are as follows:
and Microfinance Business segments, with a. The financing was distributed to 77 micro, small, and medium
Financing Musyarakah enterprises (MSMEs).
contract b. The projected number of employees hired as a result of the
financing disbursement as of December 2024 is approximately
1,914 people.
c. The total financing portfolio allocated for job creation and
programs to prevent and/or reduce unemployment amounts to
Rp.383.961.326.807, consisting of Rp 81.752.687.673 for the
Commercial sector and Rp 302.208.639.134 for the Small and
Medium Enterprise (SME) sector.
3. Food Security and 5,77% Financing in the Financing Disbursement in the Small and Medium Enterprise (SME)
Sustainable Food Systems Small and Medium Segment Using the Musyarakah Contract, Specifically for Financing
Enterprise (SME) Customers Engaged in Food Supply and Processing.
segment with a. The number of livestock, fisheries, and food processing industry
Musyarakah areas, as well as production capacity as of December 2024, is as
contract follows:
1) Shrimp farming land covering approximately 10 hectares
(equivalent to 0.1 km²) located in Aceh province, with an
estimated production capacity of 4.6 million tons of shrimp per
year.
2) Layer chicken farming land covering approximately 7 hectares
(equivalent to 0.07 km²) located in West Sumatra province, with
an estimated production capacity of 1.2 tons per month.
3) Cooking oil processing land covering approximately 10 hectares
(equivalent to 0.1 km²) located in East Java province, with an
estimated production capacity of 72,000 liters of cooking oil.
b. The estimated number of MSMEs engaged in fisheries, layer chicken
farming, and cooking oil management is more than 100.
Sustainability Sukuk Report
January 2025
9
Page 178
IMPACT
REPORT
%
Composition Financing
No Financing Category Description & Impact Indicator
of Underlying Segment
Sukuk
4. Socio-economic 3,51% Financing in a. Financing Disbursement in the Micro Segment Through BSI
Improvement and Micro segment Usaha Mikro (BUM) and Micro Business Loan (KUR) Using the
Empowerment with Musyarakah Musyarakah Contract
contract b. Financing was provided to 557 recipients, consisting of 209 NOA
(Number of Accounts) under BSI Usaha Mikro (BUM) and 348 NOA
under Micro Business Loan (KUR).
5. Renewable Energy 14,08% Financing in the Financing Disbursement for One Mini Hydro Power Plant (PLTMH)
Corporate segment and One Hydroelectric Power Plant (PLTA) with the following details:
with Musyarakah a. Estimated annual renewable energy generation in MWh/GWh
contract (electricity) is as follows:
1) The Mini Hydro Power Plant (PLTMH) located in Bengkulu
province is expected to generate approximately 63,955 MWh of
electricity per year.
2) The Hydroelectric Power Plant (PLTA) located in Bengkulu
province is expected to generate approximately 84,519 MWh of
electricity per year.
b. Estimated annual reduction/avoidance of greenhouse gas
emissions in tons of CO2 equivalent is as follows:
1) The Mini Hydro Power Plant (PLTMH) located in Bengkulu
province is expected to reduce annual greenhouse gas emissions
by 56,920 tons of CO2/MWh-equivalent per year.
2) The Hydroelectric Power Plant (PLTA) located in Bengkulu
province is expected to reduce annual greenhouse gas emissions
by 75,222 tons of CO2/MWh-equivalent per year.
c. Installed renewable energy capacity in MW is as follows:
1) The Mini Hydro Power Plant (PLTMH) located in Bengkulu
province has an installed capacity of 3 x 3.33 MW.
2) The Hydroelectric Power Plant (PLTA) located in Bengkulu
province has an installed capacity of 4 x 4 MW.
6. Sustainable Water and 0.88% Financing in the a. Financing distribution to 2 (two) companies with water supply
Wastewater Management Corporate segment system business activities.
with Musyarakah b. The amount of water distributed is estimated at 13,564 cubic
contract meters/day or 157 liters/second.
c. The number of houses served by the water supply installation
is estimated at 28,210 houses. With these assumptions, it is
estimated that the installation can meet the needs of 84,630
people.
7. Products That Can Reduce 25.47% Financing in the a. Financing disbursement in the Corporate segment using the
Resource Consumption and Corporate segment Musyarakah contract for customers whose business processes
Generate Less Pollution with Musyarakah already incorporate resources and technology to generate less
(Eco-Efficient) contract pollution (eco-efficient). The financing was provided to two
customers, one in the paper processing industry located in South
Sumatra province and the other in the fertilizer industry located in
Aceh province.
b. The types of renewable energy used by the paper processing
company include Wind Power Plants (PLTB) and Solar Power
Plants (PLTS).
c. The estimated reduction in hazardous waste accumulation from
the operational processes of the fertilizer plant is 37.65 tons per
year.
d. The estimated annual greenhouse gas emissions avoided amount
to 45,149,820,294 tons CO2 equivalent, consisting of 12,541,621
tons CO2 equivalent from the paper processing company and
19,814 tons CO2 equivalent from the fertilizer industry.
e. Currently, neither of the two customers has buildings certified as
green buildings.
Sustainability Sukuk Report
10 January 2025
Page 179
CONCLUSION
Conclusion
PT Bank Syariah Indonesia Tbk (BSI) recognizes the importance decarbonization and help transform their operations into more
of integrating sustainability values into the Bank's vision and responsible, environmentally friendly businesses with a lower
mission. By applying Environmental, Social, and Governance carbon footprint.
(ESG) principles in its business activities, BSI aspires to contribute
to sustainable economic growth. As part of our commitment to contributing more to sustainable
economic growth and ensuring accountability for the issued
As a key driver of sustainable finance in Indonesia’s Islamic Sustainability Sukuk, BSI will continue to conduct monitoring
finance industry, BSI continuously strives to promote sustainable to ensure transparency in fund utilization and the credibility
Islamic financial practices, including efforts to support a low- of annual reports. Finally, to guarantee the credibility of the
carbon economy. This commitment is demonstrated through Sustainability Sukuk Report, BSI has appointed SDGs Hub
BSI’s support for customers operating in carbon-intensive Universitas Indonesia to provide an independent external review.
sectors by providing financial solutions that encourage
Sustainability Sukuk Report
January 2025
11
Page 180
Appendix
Appendix 1. Key Calculation Assumptions
KUBL/KUBS Category Project Type Data Assumptions
Renewable Energy Mini Hydro Power Plant The calculation of the minimum Greenhouse Gas (GHG) emissions avoided is based on
(MHP) and Hydro Power publicly available assumptions as follows:
Plant (PLTA) a. The Mini Hydro Power Plant (PLTMH) located in Bengkulu Province uses the 2019
Electricity Emission Factor from the Ministry of Energy and Mineral Resources
(ESDM) of 0.89. With an energy output of 63,955 MWh, the estimated GHG
emissions reduced/avoided amount to 56,920 tons of CO² equivalent per year.
b. The Hydropower Plant (PLTA) located in Bengkulu Province also uses the 2019
Electricity Emission Factor from ESDM of 0.89. With an energy output of 84,519
MWh, the estimated GHG emissions reduced/avoided amount to 75,222 tons of
CO2 equivalent per year.
Sustainable Water and Drinking water The population with access to clean drinking water is determined based on the number
Wastewater Management management of registered customers recorded by the company.
Products That Can Reduce Pollution Reduction • For the customer engaged in the paper processing industry operating in South
Resource Consumption and Sumatra Province, the emission factor is 0.86, and the energy generated is
Generate Less Pollution (Eco- 52,499,768 gigajoules, equivalent to 14,583,278 watt-hours. As a result, the
Efficient) estimated GHG emissions reduced/avoided amount to 12,541,621 tons of CO2
equivalent.
• For the customer in the fertilizer industry operating in Aceh Province, the types of
fertilizers produced include Urea Fertilizer (CH4N2O) and NPK.
The estimated amount of GHG emissions is calculated by comparing the emissions
under a business-as-usual scenario for similar industries with the actual emissions
recorded at the fertilizer plant. This calculation is conducted by the Indonesian
Classification Bureau (Biro Klasifikasi Indonesia).
The results of the calculation are as follows:
= 839,651 tons of CO2 equivalent – 819,837 tons of CO2 equivalent
= 19,814 tons of CO2 equivalent .
Sustainability Sukuk Report
12 January 2025
Page 181
Drafting
Team
Kemal Aldi Windy Noviar Azelia
Aditya Rahardhika Noermala Yulianti Sarah Yusufa
Abdul Ricky Novreyna Muh Akram
Hamim Chandrawan H Ludmilla Alda Baharuddin
Rizky Saputra Nia Ayu Winda Mega Erri
Nugraha Aditya Anggraeni Permata Fitrawan
Nanda Nana Adriann Greget
Zulkarnain
Putra Suryana Wiryana Kalla Buana
Sustainability Sukuk Report
January 2025
13
Page 182
2024
SUSTAINABILITY
REPORT
FORWARDING
TO EXCELLENT
SUSTAINABILITY
ACTION
Head Office
Gedung The Tower
Jl. Gatot Subroto No. 27
Kelurahan Karet Semanggi,
Kecamatan Setiabudi,
Jakarta Selatan 12930
Contact
BSI Call - 14040
Telp. 62081584114040
contactus@bankbsi.co.id
Bank Syariah Indonesia @banksyariahindonesia Bank Syariah Indonesia bankbsi_id
PT Bank Syariah Indonesia Tbk
162 2024 Sustainability Report
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Bank ISSUED AND FULLY PAID CAPITAL Rp
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