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Connecting Finance
and Sustainability
for Shared Prosperity
2024 Sustainability Report
PT Bank Tabungan Negara (Persero) Tbk
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Theme Explanation
Connecting Finance and Sustainability
for Shared Prosperity
BTN is deeply committed to the strategic integration of strategy to achieve the Sustainable Development Goals
financial and sustainability aspects, fostering inclusive (SDGs) in alignment with Environmental, Social, and
and sustainable prosperity for all stakeholders. The Governance (ESG) principles.
Bank ensures that every policy, product, and service not
only drives economic growth but also creates positive BTN continues to optimize financial resources to
impacts on social well-being and environmental strengthen financial inclusion and access to sustainable
conservation. housing. Sustainable finance implementation
encompasses the development of a green portfolio,
The commitment to sustainable finance is reinforced the integration of environmentally friendly technologies
through the adoption of the 5P principles (Planet, People, in the housing sector, and collaboration with various
Peace, Partnership, and Prosperity) as a foundation for stakeholders to create broader economic, social, and
developing sustainable financial products and services. environmental benefits. Through these efforts, BTN not
One of BTN’s key initiatives is the low-emission housing only contributes to national economic development
financing program, which supports financial inclusion, but also acts as a catalyst for transforming the housing
circular economy, and mitigates climate change ecosystem into a more inclusive, innovative, and
impacts. These initiatives are part of BTN’s broader sustainable landscape.
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Sustainable Environmental Employee Development and
About The Report BTN Profile
Management Welfare Support
Table of
Contents Sustainable
Environmental
3 Theme Explanation Management
6 Sustainability Performance
Highlights
10 Message from the President
85 Energy Management
Director 88 Emission Management
16 BTN Sustainable Ecosystem 94 Water Management
38 Awards in 2024 96 Waste Management
40 BTN and The Sustainable 100 Green Office at the Head
Development Goals (SDGs) 56 About BTN Office
58 Vision, Mission, and
Corporate Culture
60 Organizational Structure
62 BTN’s History and
Transformation Journey
66 BTN Business Activities
68 Operational Areas and
Markets Served
70 Supply Chain
73 Significant Changes
75 Economic Performance in
2024
73 Credit Distribution
BTN Profile
Employee
Development
and Welfare
Support
About The
Report 106 Human Resource
Management
108 Diversity, Equality, and
Inclusion
48 Report Preparation Standards
122 Learning and Competency
49 Report Content Determination Process
Development
51 External Assurance
137 Protection and Fulfillment of
51 Feedback
Employee Rights
52 Report Contact Information
146 Employee Health and Safety
148 Harmonious Industrial
Relations
149 Social and Economic
Compliance
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Community Development Excellent Service for Sustainability
and Empowerment Customer Satisfaction Governance Integrity
153 Corporate Social Responsibility
(CSR)
160 Financial Inclusion and Literacy
Community
Development and
Empowerment
Sustainability
Governance
Integrity
226 BTN Sustainability Governance Structure
232 Commitment to Governance
Implementation
235 Governance Strategy
236 Governance, Risk, and Compliance
Roadmap
Excellent Service 242 Nomination Process for the Highest
for Customer Governance Body
247 Evaluation of the Performance of the
Satisfaction Highest Governing Body
248 Risk Management
277 Code of Conduct and Business Ethics
177 BTN Service Roadmap 2023 – 2025 282 Anti-Fraud and Conflict of Interest
180 BTN Portfolio Guideline 287 Implementation of the Prudence Principle
187 ESG-Based Products 290 Compliance in Environmental and Social
194 Digital Innovation for Modern Services Management
203 Fair Advertising Policy 291 Internal Control
204 Oversight Of Financial Products 291 Gratification Control
205 Customer Data Privacy and Security 292 Whistleblowing System
217 Responsible Debt Collection Policy 296 Complaint Handling System
218 Financial Product Complaints Handling
222 Customer Satisfaction
302 Independent Assurance Statement
308 Report Standard Index
326 Feedback Sheet
Sustainability Report 2024 | PT Bank Tabungan Negara (Persero) Tbk 5
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Sustainability Performance Highlights
Economic Performance [OJK B.1]
Total Asset (Billion Rupiah) Current Year Profit (Billion Rupiah)
2022 2022 3,045
402,148
2023 438,750 2023 3,501
2024 2024 3,007
469,615
Interest and Non-
2024 2023 2022
Interest Operating
Income(Billion
Rupiah) 34,118 32,172 28,182
Quantity of
4
Products/
Services
Sold
Product Consumer Commercial Banking Sharia
Categories Banking Banking Services Business Unit
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Community Development Excellent Service for Sustainability
and Empowerment Customer Satisfaction Governance Integrity
Environmental Performance [OJK B.2]
Enhancing climate risk analysis
Green Product [OJK B.1]
through Climate Risk Stress
Financing of low-emission
Testing (CRST) in accordance
housing through a pilot project
with OJK regulations, with the
in November 2024 for 1,300 units
first analysis published in July
with 15% green materials.
2024.
Energy
2024* 2023 2022
Usage
(GJ)
380,252 116,597 162,232
*In 2024, the data coverage for branch offices was expanded
Scope 1 Emissions (Ton CO2 eq) Scope 2 Emissions (Ton CO2 eq)
2022 5,637 2022 16,985
2023 7,282 2023 8,964
2024* 12,054 2024* 56,074
*In 2024, the data coverage for branch offices was expanded *In 2024, the data coverage for branch offices was expanded
Scope 3 Emissions
Financed Emissions (Ton CO2 eq) Purchased Goods (Ton CO2 eq) Business Travel (Ton CO2 eq)
2023 691,256.65 2022 4,614 2022 276
2024 2023 6,447 2023 285
573,032
2024 4.739 2024* 3,294.32
*In 2024, the data coverage for branch offices was
expanded
Waste (ton) Tree Planting (Trees)
2024 2023* 2022* 2024 2023
137.77 124.52 124.52 29,615 5,323
*Data restated
Sustainability Report 2024 | PT Bank Tabungan Negara (Persero) Tbk 7
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Sustainable Environmental Employee Development and
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Social Performance
Number of
2022 11,859
Employees
(Person)
2023 12,045
2024 12,847
Percentage of Percentage of Employees
Employees by with Disabilities (TKPD) in
Gender in 2024 51.06% 2024
(Person)
48.94% 0.17% 0.19%
Number of Local Suppliers (Suppliers) Amount of TJSL Distribution Funds (Billion Rupiah)
100% of 2022 2022
314 61.98
BTN’s
suppliers
are local 2023 452 2023 79.99
suppliers.
2024 939 2024 88.96
Governance Performance
Establishment of the ESG Development of ESG
Committee, Enterprise & ESG Framework, Strategy,
Risk Management Division, and Roadmap
and ESG Department
The first State-Owned Development of the
Bank to sign Principles for Governance, Risk, and
Responsible Banking (PRB) Compliance (GRC)
from UNEP FI Roadmap
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Community Development Excellent Service for Sustainability
and Empowerment Customer Satisfaction Governance Integrity
ESG and Sustainability Ratings
BTN is listed in the KEHATI BTN is listed in the climate
Groups Index, which change awareness index,
includes: namely:
SRI KEHATI IDX LQ45 Low Carbon
MSCI Indonesia Small Cap
Leaders
ESGQ 45 IDX KEHATI ESG SL IDX KEHATI IDX Growth 30 IDX Value 30
IDX Economic 30 Kompas 100
IDX 80 IDX BUMN 20
IDX Finance
ESG Risk Rating:
23,9
Medium Risk
ESG Ranking
84%
Compared to 39,854
companies.
ESG Risk Rating:
BBB
Average
64
Grade: B+
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Message from the President Director
We believe we are
on the right path
to achieving our
new vision as “The
Leading Partner in
Financially Empowering
Indonesian Families.”
We are committed to
adapting to changes
in the banking and
property sectors
while delivering the
best services to the
community.
Nixon L.P. Napitupulu
President Director
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Community Development Excellent Service for Sustainability
and Empowerment Customer Satisfaction Governance Integrity
Distinguished Shareholders and Stakeholders, Responding to Sustainability Challenges [GRI
2-22, 2-23, 2-24]
We extend our deepest gratitude to God Almighty for His In responding to sustainability challenges, the
blessings and guidance, which have enabled PT Bank implementation of the Sustainable Finance Action
Tabungan Negara (Persero) Tbk, hereinafter referred to Planhas become one of the key drivers for the success of
as “BTN” or “the Bank,” to successfully navigate 2024 with development in the banking sector. BTN recognizes that
a commendable performance. Amidst global economic sustainable finance plays a crucial role in addressing
challenges, BTN has consistently demonstrated global challenges across macroeconomic, social,
resilience and commitment in delivering added and environmental aspects. Therefore, integrating the
value for stakeholders. As part of our commitment to Environmental, Social, and Governance (ESG) roadmap
transparency and accountability, we are pleased to into the Company’s structure is a critical step to ensure
present the 2024 Sustainability Report, marking the that all activities and policies adopted not only support
sixteenth edition since its initial publication in 2009. economic growth but also generate positive impacts on
society and the environment in a sustainable manner.
This report reaffirms our concrete steps in strengthening
a sustainable housing ecosystem-based business, BTN believes it is on the right path toward achieving
while enhancing the Bank’s contribution to housing its new vision of becoming the “The Leading Partner
finance for the people. Through initiatives such as the in Financially Empowering Indonesian Families”. BTN
Low-Emission Housing Program, the Bank actively is committed to adapting to changes in the banking
supports the transformation of Indonesia’s housing and property sectors while delivering the best financial
sector towards greater sustainability. This initiative is services for society. In addition to mortgage financing,
also aligned with the government’s policy of providing the Bank also supports inclusive and sustainable
decent, healthy, and environmentally friendly housing, economic growth by integrating sustainability principles
addressing global climate change challenges. into every strategic initiative. BTN strive to expand
access to financial services, not only in the housing
As part of the Bank’s commitment to ensuring business sector but also across other industries that contribute
sustainability, BTN has taken strategic measures, to Indonesia’s economic growth, while ensuring positive
including the implementation of material topics based impacts for future generations.
on the Double Materiality Assessment, ensuring the
relevance of sustainability issues in strategic decision- Realizing Sustainable Business [GRI 2-22, 2-23, 2-24]
making. Additionally, we are also working to strengthen BTN is committed to supporting sustainable growth
transparency and accountability. in Indonesia by adopting the “Become The ESG
Champion” concept as its foundation. BTN believes
As a testament to our responsibility and commitment that integrating sustainability principles and innovation
to transparency, this report provides a comprehensive across all business lines will generate positive impacts
overview of BTN’s economic, environmental, social, on the economy, environment, and society. The Bank
and governance performance. Furthermore, it outlines not only adapts to changes but also strives to be a
the Bank’s achievements, strategies, and sustainability pioneer in creating a sustainable future. By integrating
commitments throughout the year. More than just the balance of the 5P principles (Planet, People, Peace,
a compliance document, this report reflects BTN’s Partnership, Prosperity), BTN is confident in creating
strong support for the achievement of the Sustainable long-term sustainability value for the nation.
Development Goals (SDGs) in line with Presidential
Regulation No. 59 of 2017.
Sustainability Report 2024 | PT Bank Tabungan Negara (Persero) Tbk 11
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As part of this commitment, BTN is expanding its BTN has also developed the GRC Roadmap for 2025-
financing scope with a focus on sustainable and eco- 2029 as a strategic guide to address regulatory, risk,
friendly housing projects. The Bank recognizes its crucial and governance challenges comprehensively. This
role in supporting the success of national housing roadmap is designed with a proactive approach to help
development. Therefore, BTN prioritizes supporting the organization identify, evaluate, and mitigate risks in
government programs to achieve the target of building advance, ensuring operational and financial stability.
three million homes and provide high-quality and Additionally, this roadmap guarantees compliance
environmentally friendly housing financing. One of our with evolving regulations, enabling the Bank not only
key initiatives is Low-Emissions Housing, through which to meet legal obligations but also to leverage policy
BTN aims to develop 150,000 low-emission houses by changes as opportunities to enhance competitiveness.
2029 as part of efforts to address global climate change By strengthening governance structures, the roadmap
challenges. fosters transparency, accountability, and efficiency,
which are essential foundations for sustainable business
BTN initiated the Low-Emission Housing Program with growth.
an initiative to use environmentally friendly materials
for 10% of construction and plans to increase this Striving for Sustainable Development Goals
percentage to 30% by 2029. The use of innovative [GRI 2-22, 2-23, 2-24]
materials such as floor decking and paving blocks that BTN continues to strengthen its commitment to
contain recycled materials from plastic waste not only sustainable finance as part of its support for sustainable
helps to reduce plastic waste. This initiative serves as a development. This aligns with the Indonesian
pilot project in the Bank’s efforts to achieve its targets government’s efforts to achieve global sustainable
of reducing 1.7 million kilograms of plastic waste and development targets through the Sustainable
cutting carbon emissions by 2.42 tons of CO2₂ by 2029. Development Goals (SDGs). We are fully committed to
Through this program, BTN aims to create a positive supporting this initiative by ensuring that our policies
environmental impact and enhance the quality of not only foster economic growth but also promote
ecosystems surrounding residential areas. social and environmental sustainability.
BTN also plays a vital role in enhancing national BTN has introduced a Sustainable Finance Action Plan
welfare, particularly by providing affordable housing (SFAP) as part of its strategy to internalize sustainability
credit for low-income communities. Since 1976, for principles across all operational aspects of the
over 48 years, BTN has implemented various initiatives company. The SFAP aligns with the Financial Services
and breakthroughs to ensure accessible housing Authority (OJK) Regulation No. 51/POJK.03/2017 on the
financing, especially for those in need. The subsidized Implementation of Sustainable Finance for Financial
housing program, which spans Indonesia, serves as a Services Institutions, Issuers and Public Companies.
concrete manifestation of BTN’s commitment to helping The issuance of the RAKB also serves to communicate
communities achieve their dream of homeownership. sustainability values to all stakeholders while supporting
the Bank’s performance in alignment with sustainable
As BTN expands its business scope, the Bank is now development objectives.
focusing not only on mortgage financing but also on
supporting a more inclusive and sustainable economy. Additionally, BTN implements a Corporate Social
By integrating sustainability principles into every Responsibility (CSR) program, which is an integral part
strategic decision, BTN is committed to broadening of its sustainability commitment. This program supports
access to financial services, not only in housing but also the achievement of the Sustainable Development
in other sectors that contribute to long-term economic Goals (SDGs) through various initiatives carried out
sustainability. This step aligns with BTN’s vision to in compliance with Law No. 40 of 2007 on Limited
expand its role in creating a positive economic impact Liability Companies, ensuring sustainability efforts are
throughout Indonesia. embedded in all operational lines.
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Community Development Excellent Service for Sustainability
and Empowerment Customer Satisfaction Governance Integrity
Our commitment to Good Corporate Governance the best workplaces for career growth in Indonesia
(GCG) is reflected in our ongoing efforts to ensure and underscores the Bank’s dedication to building
transparency and accountability in all banking activities. an adaptive and sustainable talent development
BTN consistently organizes training and awareness ecosystem.
programs to prevent corruption, reinforcing our
dedication to integrity and mitigating risks associated The milestones achieved in 2024 reflect BTN’s resilience
with corruption, collusion, and nepotism. Moreover, in overcoming challenges while reinforcing its
we highly value human rights and are committed to commitment to sustainability principles. The awards
upholding human rights principles across all banking received serve as motivation for the Bank to continue
operations, especially in engagements with both driving innovation. BTN deeply values the support of
internal and external stakeholders. all stakeholders and contributors to its journey. With
this support, BTN remains committed to integrating
Awards and Recognition sustainability into every step of its business strategy
BTN’s achievements in sustainability have gained moving forward.
global recognition, as evidenced by two international
awards. The Mortgage Product of the Year - ESG for Closing
its innovative Low-Emission Housing program and the On behalf of BTN, we express our gratitude to all parties
Highly Acclaimed for Best ESG Initiative award for its who have contributed to and provided support for
efforts in integrating environmental, governance, and implementing sustainability values. This has played a
social impact considerations into its ESG framework. crucial role in enabling BTN to continue growing while
These accomplishments reaffirm BTN’s commitment maintaining a harmonious balance between economic,
to strengthening sustainability by embedding ESG social, and environmental aspects. BTN highly
principles into business operations, while also playing appreciates the dedication, hard work, and innovation
a crucial role in fostering circular and sustainable demonstrated by all Bank personnel, who continuously
economic development in Indonesia. strive to make the greatest contributions toward
achieving the best performance. May the achievements
Additionally, the Bank’s success in human capital attained serve as a source of inspiration for all to further
development was recognized with a LinkedIn Talent optimize their potential and as a strong foundation for
Award, ranking third in LinkedIn Top Companies 2024. BTN’s future growth and sustainability.
This accolade highlights BTN’s reputation as one of
Jakarta, March 2025
Nixon LP. Napitupulu
President Director
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Board of Commissioners Statement on Accountability
for PT Bank Tabungan Negara (Persero) Tbk
2024 Sustainability Report [GRI 2-14] [OJK G.2]
We, as the Board of Commissioners of PT Bank Tabungan covered all material sustainability topics for the Bank
Negara (Persero) Tbk have evaluated the content of this and the Bank’s stakeholders. We are responsible for the
Sustainability Report and confirmed that the report has accuracy of the contents of this Sustainability Report.
Jakarta, March 2025
Chandra M. Hamzah Iqbal Latanro
President/Independent Vice President/Independent
Commissioner Commissioner
Armand B. Arief Bambang Widjanarko
Independent Commissioner Independent Commissioner
Adi Sulistyowati Sentot A. Sentausa
Independent Commissioner Independent Commissioner
Andin Hadiyanto Herry Trisaputra Zuna Himawan Arief Sugoto
Commissioner Commissioner Commissioner
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Board of Directors Statement on Accountability for
PT Bank Tabungan Negara (Persero) Tbk
2024 Sustainability Report [GRI 2-14] [OJK G.2]
We, as the Directors of PT Bank Tabungan Negara covered all material sustainability topics for the Bank
(Persero) Tbk have evaluated the content of this and the Bank’s stakeholders. We are responsible for the
Sustainability Report and confirmed that the report has accuracy of the contents of this Sustainability Report.
Jakarta, March 2025
Nixon L.P. Napitupulu Oni Febriarto Rahardjo
President Director Vice President Director
Hirwandi Gafar Nofry Rony Poetra Eko Waluyo
Director of Consumer Director of Finance Director of Human Capital,
Compliance & Legal
Elisabeth Novie Riswanti Andi Nirwoto Jasmin
Director of Assets Management Director of Information Technology Director of Distribution &
Institutional Funding
Setiyo Wibowo Hakim Putratama Muhammad Iqbal
Director of Risk Management Director of Operations & Director of SME & Retail
Customer Experience Funding
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BTN Sustainable Ecosystem [OJK A.1, F.1]
Efforts to build a national economy that prioritizes BTN firmly believes that sustainability is not a destination
harmony among economic, social, and environmental but a journey involving various interconnected parties
aspects require proper and adequate resource and aspects. The Bank is committed to building and
management. As a banking institution, BTN recognizes managing an integrated sustainability ecosystem,
its strategic function and role in ensuring that the where social, environmental, and economic factors
investments it manages contribute to a sustainable work in unison to create a lasting positive impact. BTN is
future and have a broad impact on economic growth, confident that long-term value creation for stakeholders
environmental conditions, and social well-being. can only be achieved through the harmonious
collaboration of innovation, social responsibility, and
BTN remains committed to promoting Sustainable prudent resource management.
Finance by integrating Environmental, Social, and
Governance (ESG) aspects into its business and To advance Sustainable Finance and support ESG
operational activities. This involves planning on how to performance, BTN has conducted comprehensive
manage environmental impacts, address social issues, mapping of its sustainability ecosystem, encompassing
and maintain ethical governance standards across various aspects, including principles, frameworks,
all its operations. Since 2019, Sustainable Finance has governance, processes, and achieved outcomes.
been an integral part of BTN through the issuance of the BTN focuses on addressing ESG-related issues in the
Sustainable Finance Action Plan (SFAP), which refers to mortgage sector to achieve long-term sustainability
OJK Regulation No. 51 of 2017 on the Implementation of and responsible banking practices. Below is an overview
Sustainable Finance for Financial Services Institutions, of BTN’s comprehensive sustainability ecosystem.
Issuers, and Public Companies.
BTN Sustainable Ecosystem
Sustainable Impact, Double
Principles of Sustainable Triple Bottom Stakeholder Three Lines
Development Materiality, dan
ESG Finance Line Theory Model
Goals Value Chain
The Future of Finance
Framework
ESG Climate Integrated
Sustainable People and Stakeholder ESG in the Value
Change and Governance, Risk,
Finance Community Inclusiveness Chain
Ecosystems Compliance
Governance and
ESG Organization ESG Committee Enterprise & ESG Risk Management Division
Structure
ESG Framework & ESG Policy &
Process ESG Data Reporting & Communication
Strategy Development Implementation
Implementation of ESG Initiatives and Roadmap, Growth in Sustainable Performance, and Enhancement of the
Outcome
Bank’s ESG Rating
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ESG Principles
Sustainable Finance [GRI 2-12, 2-13] [OJK B.3, E.1]
BTN applies the principles of Sustainable Finance in 2. Principle of Sustainable Business Strategy and
accordance with POJK Regulation No. 51/POJK.03/2017, Practice
which came into effect on January 1, 2019. This regulation Minimizing negative impacts through policies and
governs the implementation of sustainable finance strategies that integrate sustainability aspects.
for Financial Services Institutions, Issuers, and Public
Companies. It emphasizes the importance of having 3. Principle of Social and Environmental Risk
personnel, officers, and/or work units authorized to Management
manage and coordinate activities related to Sustainable Incorporating social responsibility and
Finance. BTN has adjusted its organizational structure to environmental protection into risk management
align with these requirements. to prevent adverse impacts.
BTN has designated the Enterprise & ESG Risk Management 4. Principle of Governance
as the unit responsible for managing and coordinating Applying governance that is transparent,
Sustainable Finance activities. Implementation involves accountable, responsible, independent, and
collaboration across various work units, including the equitable.
Corporate Secretary, Compliance and Governance,
Commercial Banking, Corporate Banking, Digital 5. Principle of Informative Communication
Banking Product Development, Financial Institution & Employing effective communication about
Capital Market, Human Capital Management, Human strategies, performance, and business prospects
Capital Strategy, Investor Relations & Research, IT with stakeholders.
Strategic Planning & Development, Large Institutional
Funding, Learning Management, Mortgage and Secure 6. Principle of Inclusivity
Loan, Procurement & Fixed Asset Management, Retail Expanding access to banking products and
Funding, Sharia Banking, Small Medium Enterprise services for all segments of society, particularly
Banking, Subsidized Mortgage, Personal Banking, underserved communities.
Marketing Communication, and Data Management.
[TCFD Gov.a] 7. Principle of Priority Sector Development
Supporting priority sectors to achieve sustainable
In its implementation, BTN adheres to eight principles development goals and mitigate climate change.
of sustainable finance, which serve as regulatory
guidelines: 8. Principle of Coordination and Collaboration
Strengthening synergy with stakeholders to
1. Principle of Responsible Investment accelerate improvements in economic prosperity,
Prioritizing investments in sustainable projects for social welfare, and environmental quality.
long-term benefits, considering economic, social,
environmental, and governance aspects.
Challenges and Issues in the Implementation of Sustainable Finance [OJK E.5]
Throughout 2024, BTN successfully maintained require special attention. As a proactive measure, BTN
consistency in implementing sustainable finance has identified related risks and implemented strategic
without facing significant obstacles. However, the mitigation steps to ensure the optimal achievement of
Bank continues to encounter various challenges that sustainability objectives.
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BTN faces several external challenges that could In response, BTN has implemented various mitigation
influence its strategies and operations, including measures, including hedging to protect strategic
changes in government policies related to housing projects from market fluctuations and enhancing
finance incentives, natural disaster risks in key communication with the government through industry
operational areas, global economic uncertainty due to associations to support policies aligned with the bank’s
trade wars, and fluctuations in the rupiah exchange rate, objectives. BTN also prioritizes product diversification,
which could increase operational costs. Internally, BTN expansion of collaboration networks, and investments in
faces dynamics such as changes in ownership structure technology, such as the development of efficient digital
and declining financial performance. These factors platforms and cybersecurity enhancements. These
require BTN to adapt swiftly to remain competitive amid efforts are designed to ensure operational efficiency,
an intensifying industry. expand market share, and improve service quality for
the community.
Sustainable Development Goals (SDGs)
BTN’s journey in implementing sustainable finance aligns
with its commitment to supporting the achievement In response, the Indonesian government has adopted
of sustainable development targets. BTN is dedicated the SDGs through the Sustainable Development Goals
to supporting the Indonesian government’s initiatives as stipulated in Presidential Regulation No. 59 of 2017.
to ratify the Sustainable Development Goals (SDGs), a The SDGs encompasses 17 goals designed to achieve a
global agenda initiated by the United Nations to address balance between economic growth, social welfare, and
worldwide challenges, including poverty, climate environmental preservation, including but not limited to:
change, and social inequality, to achieve sustainable
social, economic, and environmental welfare.
17 Sustainable Development Goals (SDGs)
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Approaches in Sustainable Development
In its effort to support sustainable development goals, However, in facing global challenges and in line with its
BTN implemented the Triple Bottom Line 3P (Profit, commitment to the SDGs, BTN has adopted a broader
People, and Planet) as a core approach to evaluate approach through the 5P framework (People, Planet,
sustainability performance. This approach ensures Prosperity, Peace, and Partnership). This approach
that the bank integrates economic, social, and reflects the evolution of sustainability to be more inclusive
environmental aspects into its operations. and emphasizes the importance of collaboration and
social stability in achieving sustainable development.
Implementation of the 5P Approach
People
Enhancing community welfare through
inclusive financial products and services,
while supporting empowerment
programs for individuals, communities,
and education.
Partnership Planet
Collaborating with Committing to
various stakeholders, green banking
including the principles by
government, private prioritizing
sector, and civil environmentally
society organizations, friendly initiatives
to support the with sustainable
achievement of the financing.
SDGs.
Peace Prosperity
Implementing and Actively contributing to
supporting good corporate inclusive and sustainable
governance (GCG) economic growth through
and transparency in affordable housing
all operational aspects financing.
to create a fair and
harmonious business
environment.
Stakeholder Theory
Stakeholder Theory is a business management and As a business entity, the Bank engages stakeholders
ethics concept that requires companies to consider the across various operational and policy dimensions.
interests of all groups affected by their activities, including Stakeholder engagement is critical for fostering
employees, suppliers, customers, communities, and inclusive and sustainable decision-making. By
governments. This theory emphasizes that a company’s incorporating input from all relevant parties, the bank
responsibilities extend beyond shareholders to can effectively implement Environmental, Social, and
encompass the welfare of all stakeholders. Governance (ESG) principles. This approach not only
prioritizes financial profitability but also ensures the
social and environmental impacts of business activities
are responsibly managed.
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Stakeholder Engagement [GRI 2-29] [OJK E.4]
BTN defines stakeholders as entities or individuals 2. Dependence
affected by the Bank’s activities, products, and services. BTN depends on these stakeholders, either directly
Conversely, stakeholders also influence the Bank’s or indirectly, for its operations and initiatives.
ability to successfully implement strategies and
achieve its objectives. Therefore, BTN actively involves 3. Needs
stakeholders in the development of sustainability Stakeholders understand the needs, expectations,
agendas, considering the Bank’s social responsibilities, and aspirations of various groups related to the
environmental concerns, and prioritizing effective Bank’s activities, products, or services.
communication with various strategic partners.
4. Diversity
BTN firmly believes that close collaboration with Stakeholders possess differing characteristics,
stakeholders is crucial to creating sustainable positive backgrounds, and interests that must be
impacts. The stakeholder engagement process is an understood and respected to ensure inclusive
integral part of the Bank’s efforts to meet the needs of policies and decisions that fairly address the
each stakeholder group, utilizing available resources needs of all parties.
responsibly, accountably, and in compliance with
applicable regulations. 5. Willingness to Participate
Stakeholders demonstrate a willingness to
To identify stakeholder groups, BTN has established participate in the Bank’s decision-making
specific criteria to ensure constructive and mutually processes and initiatives to achieve mutually
supportive involvement in achieving sustainability beneficial shared goals.
goals. These criteria include:
Based on these considerations, BTN has identified the
1. Influence parties included in stakeholder groups and outlined the
Stakeholders exert influence over BTN’s decisions Bank’s responses to meet the needs of each group. The
related to business sustainability. results of this identification are presented as follows: [GRI
2-9]
Internal Stakeholder
Engagement
Stakeholder Frequency Priority Topics BTN’s Response
Method
Employees Employee Once a year Employee satisfaction levels • Conducting training
Engagement Survey and development
programs;
Internal Bulletin Once a year Policies and strategies • Performance
related to employment evaluations and
promotions;
SmartShare Accessible anytime • Discussion forums, • Drafting collective
work-sharing, quizzes, labor agreements;
information exchange • Creating a
• Diversity and equal conducive and
opportunity productive work
• Training and education environment
Innovation Award Once a year Accelerating business
processes and productivity
improvements
Labor Union Collective Labor Once a year • Harmonious working Organizing Bipartite
Agreement relationships and Cooperation
Discussions • fulfillment of employee Institutions (LKS
rights and obligations Bipartit)
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External Stakeholder
Engagement
Stakeholder Frequency Priority Topics BTN’s Response
Method
Shareholders Annual General Once a year • Achievement of Bank • Formulating strategies
Meeting of targets, economic to enhance economic
Shareholders (GMS) performance performance and
• Market presence, business sustainability;
Performance Quarterly • Anti-corruption • Setting dividend
Exposures • ESG roadmap and payment policies;
decarbonization • Providing regular
Extraordinary Can be held at any development updates on BTN’s
General Meeting of time as needed for performance;
Shareholders the Bank's interests • Organizing GMS
Customers Customer Twice a year • Service quality • Product, service, and
Satisfaction Surveys • Product portfolio technology innovations;
• Customer privacy • Provision and
Customer Monthly dissemination of
Communication information on products
Channels and services;
• Data storage
Customer Call Center At any time, if needed and protection in
compliance with
BTN Website and Accessible anytime regulations;
Frontline Information • Complaint resolution
mechanisms, both
Direct Visits Accessible anytime manual and digital;
• Promoting sustainable
finance implementation
Developer Partners Property Awards Annually Housing sales • Product, service, and
opportunities solution innovations
in line with needs
Gatherings At any time, if needed Success of the Million and technological
Homes Program developments.
• Provision and delivery of
Capacity At any time, if needed Transparency information on products,
Development services, and solutions.
• Storage and protection
of customer data
in accordance with
regulations.
• Provision of customer
complaint services,
both manual and
digital, along with their
resolution mechanisms.
• Socialization of the
implementation of
sustainable finance.
Business Partners/ Work Contracts As required Procurement processes • Socializing company
Suppliers policies;
Investment Partners As required Business collaboration • Focus group discussions
to gather supplier
Seminars and As required Bank merchant feedback and concerns
Workshops development
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Engagement
Stakeholder Frequency Priority Topics BTN’s Response
Method
Government and GCG Reporting for Once a year Fulfillment of information • Adjusting internal
Financial Authorities BTN Syariah Business submission and policies and regulations
Units reporting related to the per government and
implementation of GCG financial authority
in the Bank's Sharia requirements;
Business Unit (UUS). • Implementing GCG
principles across all
GCG Self- Twice a year Fulfillment of Submission business units;
Assessments and Assessment of GCG • Providing performance
Implementation at the and other reports,
Bank such as Sustainable
Finance Action Plans,
GCG Compliance Once a year Fulfillment of Submission Annual Reports, and CSR
Reports and Assessment of GCG Reports
Implementation at the
Bank
CSR Activity Reports Quarterly A Media for delivering
to the Ministry of SOEs information reports
related to the
implementation of CSR
activities at the Bank.
Business Meetings and As required Improvement of Bank Organizing meetings and
Organizations activities, both at the governance activities
national, regional,
and international
levels
Community Strategic As required CSR program • Providing job
Organizations / collaboration to optimization, local opportunities for local
Social Organizations implement corporate communities, indirect communities;
/ Non-Governmental responsibility economic impact • Optimizing CSR
Organizations programs, both programs
(NGOs) in social and
environmental fields
Media Press releases and As required Dissemination of public Providing the public with
press conferences information about the information regarding
Bank's business and the latest activities and
updates programs of BTN.
Impact, Double Materiality, and Value Chain [GRI 3-1, 3-2, 3-3]
BTN has adopted the principles of impact, double significant impacts on the economy, environment, and
materiality, and the value chain as a holistic approach society while ensuring that its decisions and policies
to understanding, measuring, and managing the consider these aspects. In this context, BTN defines
environmental, social, and economic impacts of its material topics as issues that have a significant
activities. The Bank focuses on reporting the most influence on stakeholders’ decisions.
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Materiality Topic Determination Process
Materiality Topics Review and
Identify Materiality Topic Materiality Topic Assessment
Approval
• Identify materiality topics in line with • The determination of materiality After a thorough assessment, the ESG
BTN’s ESG Roadmap by comparing topics uses the principle of Double Committee and the Board of Directors
with peer companies, global Materiality Assessment (DMA) by conduct a review of the assessment
standards (GRI, SASB, OJK, IFRS, ESRS), involving stakeholders to assess results. Materiality topics that create
and ESG ratings agencies (MSCI, the impacts and risks of materiality value are then aligned with the
Sustainalytics, S&P Global, CDP), with topics that affect the environment strategy and relevance to the Bank’s
reference to previous reports and and society, and evaluate the risks and opportunities.
stakeholder feedback. extent to which these topics impact
• These topics will then be further financial performance.
reviewed to identify 10 key topics. • Environmental and societal
The results of the assessment will be materiality (impact materiality):
used to develop a questionnaire to The assessment focuses on the
be distributed to external and internal impact of the topic on external
stakeholders to obtain their views on stakeholders, including the
the importance and priority of these environment and society.
topics. • Financial materiality: The
assessment focuses on the
potential impact on the company’s
financial performance and business
continuity.
2024 Materiality Matrix
Higher
Human Rights
Information Security
Sustainable Products
and Services
Community Development
Impact Materiality
Use of Natural Resources
& Environmental
Management
Business Ethics and Code of
Conduct
Governance
Climate Change and
Ecosystems
Employment
Sustainable Procurement
Financial Materiality Higher
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BTN considers the designated material topics as approach is also aligned with the key priorities of
the foundation for decision-making, guidance, and stakeholders, which are essential for the Bank in
motivation to enhance its role and contribution conducting its business. These considerations are
to achieving sustainability performance, covering outlined in the following topic boundaries: [GRI 3-1, 3-2, 3-3]
economic, social, and environmental aspects. This
Topic Boundaries
Material Topics Materiality Considerations
Internal
External Stakeholders
Stakeholders
Environmental Aspects
Climate Change Reflects the Bank's commitment to Employees Investors, Government and
and Ecosystems addressing climate change challenges Financial Authorities, Business
by minimizing operational impacts on Partners/Suppliers, Media
the environment through GHG emissions
management and energy efficiency.
Use of Natural Demonstrates the Bank's efforts to ensure Employees and Investors, Government and
Resources & efficient use of water and materials, Shareholders Financial Authorities, Business
Environmental responsible waste management, Partners/Suppliers, Media
Management and compliance with environmental
regulations.
Social Aspects
Employment Reflects human resource management Employees and Customers, Government
focusing on training, career development, Labor Union and Financial Authorities,
occupational health and safety (OHS), and Developer Partners, Business
creating a productive work environment. Partners/Suppliers, Business
Organizations, Community/
Social Organizations/NGOs
Human Rights Demonstrates the Bank's commitment to Employees, Customers, Investors,
upholding human rights, diversity, equity, Shareholders, and Government and Financial
and inclusion across operational activities, Labor Union Authorities, Developer Partners,
labor relations, and services. Business Partners/Suppliers,
Media, Business Organizations
Community Reflects the Bank's active commitment to Employees Customers, Investors,
Development supporting communities through various Government and Financial
financial literacy and empowerment Authorities, Community/Social
programs to enhance community welfare. Organizations/NGOs
Information Represents the Bank's efforts to protect Employees, Customers, Investors,
Security its data, customer data, and financial Shareholders, and Government and Financial
transactions from cyber threats such as Labor Union Authorities, Media
hacking, data theft, or malware attacks.
Governance Aspects
Governance Reflects the Bank's commitment to Employees, Customers, Investors,
implementing sustainable governance, Shareholders, and Government and Financial
including strategic oversight of Labor Union Authorities, Developer
environmental and social risks and Partners, Business Partners/
opportunities, and sustainability Suppliers, Community/Social
performance monitoring. Organizations/NGOs, Media,
Business Organizations
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Topic Boundaries
Material Topics Materiality Considerations
Internal
External Stakeholders
Stakeholders
Sustainable Represents the Bank's efforts to integrate Employees, Customers, Investors,
Products and ESG aspects into the lifecycle of banking Shareholders, and Government and Financial
Services products and services, including initial Labor Union Authorities, Developer
assessments, product development, Partners, Business Partners/
monitoring, evaluation, and impact Suppliers, Community/Social
assessment. Organizations/NGOs, Media,
Business Organizations
Business Ethics Reflects the Bank's commitment to Employees, Customers, Investors,
and Code of upholding business ethics and codes of Shareholders, and Government and Financial
Conduct conduct to maintain banking integrity and Labor Union Authorities, Developer Partners,
customer trust. Business Partners/Suppliers,
Media, Business Organizations
Sustainable Represents the Bank's commitment to Employees and Customers, Investors,
Procurement managing a responsible supply chain, Shareholders Government and Financial
ensuring suppliers comply with stringent Authorities, Developer Partners,
ethical, social, and environmental Business Partners/Suppliers,
standards. Business Organizations
Three Lines Model
The Three Lines Model is a critical framework for ensuring achieving organizational objectives and effectively
effective risk management while supporting the Bank’s managing risks associated with every activity and
transparent and integrity-driven governance. This operations. The first line also ensures compliance
model clearly defines the roles and responsibilities of with internal policies and supports operational
different organizational lines, all of which contribute sustainability by integrating ESG considerations
to corporate sustainability, including Environmental, into every decision and process.
Social, and Governance (ESG) aspects.
1. Role of the Governing Body 3. Role of the Second Line
The governing body bears the primary The second line provides specialized support
responsibility to stakeholders for ensuring all for risk management, focusing on critical areas
organizational activities are conducted with such as legal and regulatory compliance, internal
transparency, integrity, and strong leadership. controls, and sustainability. This line plays a vital
As the highest supervisory authority, it is role in upholding the ethical standards, business
responsible for formulating policies and ensuring process standards, and organizational conduct
effective risk management to achieve long-term are followed, and managing issues related to
objectives, incorporating ESG principles, such as technology, information, and sustainable quality.
environmental and social sustainability. It also has broader responsibilities in Enterprise
Risk Management, overseeing potential risks that
2. Role of the First Line could threaten business continuity and ensuring
The first line serves as the operational risk compliance with applicable laws and regulations.
manager within the organization. It is tasked with
ensuring that established strategies are effectively 4. Role of the Third Line
implemented and that all business decisions The third line, represented by Internal Audit,
are made based on thorough risk analysis and provides independent and objective assurance
resource optimization. The primary focus is on and Recommendations regarding the adequacy
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and effectiveness of corporate governance and Audit evaluates whether the organization’s policies
risk management. This function ensures that the and practices sufficiently address sustainability
systems in place to manage risks are operating and social responsibility demands and provides
effectively and meet the organization’s established recommendations for continuous improvement.
standards, including ESG considerations. Internal
ESG Framework
The Future of Finance
ESG in the value chain
Sustainable Climate Change & People &
Finance Ecosystems Community
Stakeholder Inclusiveness
Integrated GRC
Governance Risk Compliance
Integrated GRC
BTN has developed the ESG framework, titled The Future (SDGs). It serves as the foundation for managing
of Finance. This framework provides guidance for BTN business activities and operations, as well as enabling
in managing and implementing business practices more comprehensive decision-making processes.
focused on performance impact and supporting the BTN’s ESG framework consists of six (6) components:
achievement of the Sustainable Development Goals
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BTN ESG Framework Components
Sustainable Finance Climate Change and Ecosystems People and Community
Management of Management of Management
products and services climate change risks of impacts on
that support the and their impact on individuals,
transition to a low- ecosystem capacity. communities, and
carbon economy while society at large.
maintaining social
balance and ensuring
equal access to capital.
Ensuring that
sustainability is not
only the foundation of Creating an
the business but also interdependent system
Prioritizing stakeholder
fully integrated into all to effectively manage
inclusiveness as the
aspects of governance, sustainability risks and
main focus to achieve
risk management, and opportunities throughout
sustainability goals.
compliance. the value chain.
Stakeholder Inclusiveness Integrated Governance, Risk, and ESG in the Value Chain
Compliance [IGRC]
ESG Governance
BTN recognizes the importance of good governance A comprehensive explanation of the sustainability
as an integral part of the Bank’s sustainability efforts. governance policies, structure, and practices can be
Although this topic is not discussed in depth in this found in the chapter on Sustainability Governance
chapter, BTN wishes to emphasize that transparent and Integration. In this section, the Bank has detailed of risk
accountable corporate governance serves as a solid management, compliance with applicable regulations,
foundation for the Bank’s sustainability initiatives. and demonstrates Bank’s commitment to ethical
standards and transparency in every aspect of the
Company’s operations.
ESG Process
Strategy Development
In implementing the ESG framework, BTN has formulated 3. Integrating ESG components into the business
nine (9) strategic steps that are applied inclusively, as risk management framework (enterprise risk
follows: management).
1. Conducting sustainable operational and banking 4. Developing an ESG culture program and
business activities. responsible leadership.
2. Developing sustainable and inclusive banking 5. Building a control environment integrated with ESG
products and portfolio management. components.
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6. Developing ESG monitoring, communication, and 8. Navigating ESG regulations and trends.
reporting programs. 9. Building partnerships and collaborations.
7. Building ESG data management.
Policy
BTN continues to strive towards implementing and Governance (ESG), which serve as the basis for
sustainable finance to realize its vision as “The Key applying ESG principles at BTN, supported by technical
Partner in Financial Empowerment for Indonesian guidelines on CRST, GHG Emissions, and Sustainability
Families.” To achieve this commitment, the Bank has Reporting. BTN ensures that all components of the
made sustainability principles the core foundation Policy and Procedure Architecture for the Bank’s
of every operational activity and decision-making operations and business are aligned with the principles
process. As a concrete step, BTN has established of Environmental, Social, and Governance (ESG) and the
General Policy No. KU.10 on Environmental, Social, and Sustainable Development Goals (SDGs).
Governance (ESG) and Special Policy No. KK.10-A on
the Procedures for Implementing Environmental, Social,
Data and Information
To support the implementation of sustainability steps to achieve “BTN Become The ESG Champion”.
principles, BTN systematically collects relevant data and This initiative aligns with BTN’s roadmap and strategy,
information regarding ESG performance in every aspect namely “Establishing ESG Monitoring, Communication,
of the Bank’s operations. This data collection process and Reporting Program.” The ESG Dashboard is
includes various indicators reflecting the environmental, designed to provide regular information to stakeholders
social, and governance impacts of the Company’s regarding BTN’s ESG performance, particularly in terms
activities, ensuring the accuracy of the information of GHG emissions, sustainable portfolio, and human
presented. The Bank adopts various methods to collect capital management. The dashboard aims to support
data that supports the progress of the ESG roadmap integrated control, be paperless, centralized, and enable
implementation. One of the methods used is the Digital quick and easy data retrieval as needed.
Action Log & Monitoring System (DAMS) application,
which allows relevant work units to regularly update The collected data is then analyzed to identify areas that
the progress of ESG initiatives. This system simplifies the need improvement and to measure the achievement of
monitoring and management of ESG data efficiently the established sustainability goals. BTN also ensures that
and transparently, ensuring that the information is all data collected meets transparency and compliance
properly communicated to management. standards, so that the ESG performance reports reflect
the Company’s commitment to accountability and
Furthermore, The Bank also manages detailed data social responsibility. With this approach, BTN strives to
on specific aspects such as electricity use, paper continuously improve the quality of ESG data collection
consumption, and others. This step ensures the accuracy and reporting, strengthening its sustainability strategy
and completeness of the data required to support the for a more effective and positively impactful outcome
evaluation and reporting of ongoing ESG initiatives. for all stakeholders.
With this approach, the Bank can continuously monitor
progress and make improvements towards achieving As part of its commitment to sustainability, BTN regularly
the set sustainability goals. reports and evaluates ESG performance to ensure that
efforts made are aligned with the Bank’s long-term
In the reporting year, the Bank developed the BTN goals and have a positive impact on all stakeholders.
Integrated ESG Dashboard System as part of its strategic ESG performance reporting is carried out transparently
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and systematically, adhering to applicable reporting In these sessions, problem-solving and necessary
standards, such as the Global Reporting Initiative (GRI) solutions are discussed to ensure that ESG initiatives
and other relevant regulatory guidelines. continue as planned and meet the established
goals. This approach ensures that every challenge is
Every year, BTN prepares a sustainability report covering addressed promptly, and sustainability progress is
achievements, challenges, and initiatives related to maximized. The results of these evaluations will serve
environmental, social, and governance aspects. This as the basis for refining the Bank’s sustainability policies
report is based on accurately and validly collected and initiatives in the future. Performance evaluation
data and information, and through in-depth analysis is conducted in-depth through one-on-one sessions
to assess the impact of various Company activities on with the relevant work units.Through this approach,
sustainability. BTN also conducts internal evaluations BTN is committed to continually improving its ESG
to assess the effectiveness of the ESG strategies and performance, ensuring accountability, and maximizing
policies implemented and to identify areas that require the Company’s contribution to supporting broader
improvement or strengthening. sustainable development.
ESG Achievements and Results
BTN ESG Roadmap
Realizing The Future of Finance through the gradually and effectively by dividing it into three phases:
implementation of a roadmap that is carried out Action, Advance, and Accelerate.
In this phase, BTN implements steps
to integrate ESG principles into
operational and business activities.
The goal of this phase is to strengthen
the foundation for the implementation
of ESG principles in every aspect of
operations and business, and and
make them an integral part of BTN.
2028-2029
2023–2025 Accelerate Phase
Action Phase This phase demonstrates BTN’s
commitment to accelerating the positive
2026-2027 impact of applying ESG principles on the
Advance Phase environment, society, and governance. This
commitment is realized through concrete
actions and effective, efficient initiatives
BTN strengthens its commitment to ESG
that align with BTN’s vision. In this phase,
by expanding the scope and impact of
BTN implements its strong determination
the initiatives undertaken. The focus is
and ambition to achieve sustainable
on enhancing social and environmental
finance in alignment with the Sustainable
responsibility in line with global
Development Goals (SDGs).
developments. This step is aimed at
increasing positive contributions to society
and the environment.
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When proposing the ESG framework, strategy, and draft proposal of BTN’s ESG framework, strategy, and
roadmap, BTN takes stakeholder engagement into initiatives, ensuring the creation of an ESG framework
account. BTN conducts benchmarking with companies that aligns with BTN’s readiness and ambition.
that have already implemented ESG, both domestically
and internationally. In addition, BTN also organizes ESG BTN has identified 24 strategic initiatives in its ESG
workshops with internal participants from 20 work units. roadmap for the next five years, with ten priority
This agenda serves as a supporting validator for the initiatives as follows:
1 Implementing Clean Energy Transition 6 Sustainable Product Offering
Becoming a pioneer in green mortgage carbon trading. Consistently launching sustainable products, including
• Target : Listing on the carbon trading exchange environmental/social bonds and green products.
as a seller in green mortgage carbon • Target : Environmental/social bonds: Rp3 trillion
trading. and 5 green products.
• Timeline : 2024–2025 • Timeline : 2024–2028
2 Sustainable Bank Operations
Program 7 Disbursing Sustainable Credit
Implementing sustainable bank operations with Strengthening BTN’s role in supporting sustainable credit
efficiency in paper and electricity usage, electric disbursement (according to OJK’s designated sectors),
vehicles (EVs), and solar panel usage. SMEs, and green mortgages.
• Target : 50% reduction in paper and electricity use • Target : Sustainable sector: at least 20% of the
within 5 years, 50 EVs, and 20 solar panel credit portfolio; green mortgages: 20%.
installations. • Timeline : 2024–2028
• Timeline : 2024–2028
8 Diversity, Equity, and Inclusion Program
3 Sustainable Procurement Program
Promoting social aspects within human resources.
Increasing stakeholder and partner awareness and • Target : Employment of persons with disabilities:
building sustainable procurement policies. 2% of total employees and increasing the
• Target : Sustainable practices with 50 core percentage of female talent in
vendors. management positions: 30%.
• Timeline : 2024–2026 • Timeline : 2024–2028
9 Developing ESG Policies
4 Climate Risk Stress Test
Regularly aligning internal regulations and policies with
Measuring climate risks that impact BTN’s financial
relevant ESG policies according to best practices and
condition.
regulations.
• Target : Climate risk stress testing in accordance
• Target : Reviewing ESG policies.
with OJK and best practices.
• Timeline : 2024–2028
• Timeline : 2024
5 Developing ESG University
10 Becoming Signatories for Sustainable
Finance Commitment
Enhancing the competency, capacity, and capabilities
Actively engaging in international ESG networks and
of employees regarding ESG by building an ESG
communities.
curriculum and training programs.
• Target : Membership in 4 sustainability institutions
• Target : 75% of employees in strategic positions.
(domestic and international).
• Timeline : 2024–2026
• Timeline : 2024–2028
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Sustainable Finance Action Plan (SFAP) [OJK E.1, D.1.b]
As a State-Owned Enterprise (SOE) and one of the largest In addition, BTN actively supports the government’s
banks in Indonesia, BTN is committed to continuously program to achieve the target of three million homes,
implementing Sustainable Finance principles through as part of efforts to strengthen the housing ecosystem in
the development of the Sustainable Finance Action Indonesia. This support is manifested through inclusive
Plan (SFAP). BTN’s SFAP serves as a strategic guide in and sustainable housing financing, particularly for
developing financing portfolios for sustainable business low-income communities, in line with achieving the
activities, as well as steps in business processes and risk Sustainable Development Goals (SDGs).
management.
Implementation of SFAP 2024
SFAP 2024 focuses on BTN’s Five Main Pillars of in line with its commitment to building a housing
Sustainable Finance, with programs and activities ecosystem that supports community well-being.
designed to support target achievement. As part of
efforts to strengthen the national housing ecosystem, The achievements of BTN’s programs and activities in
BTN prioritizes inclusive and sustainable financing for the supporting sustainable finance in 2024 are presented
housing sector, especially for low-income communities. based on the Five Main Pillars of BTN’s Sustainable
In its implementation, BTN ensures compliance with Finance, as follows:
prudential provisions and effective risk management,
BTN’s Main Pillars of Sustainable Finance
Sustainable Finance
Risk
BTN 5 Pillar
Management, Corporate
Human
Product Governance, Technology Social
Resources
Procedures, Responsibility
and Policies
Ensuring that
Encouraging the procedures, Implementing
Enhancing Expanding
development of policies, and risk a series of
human resource digital
Description
products and/or mitigation are programs
capacity applications
services aligned implemented related to
to support to support the
with economic, according environmental
sustainable development of
social, and to the Bank’s and social
finance Bank’s products
environmental product and/ community
implementation. and/or services.
aspects. or service initiatives.
standards.
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The Sustainable Finance Action Plan (SFAP) provides relevant to integrating ESG risk management into the
strategic guidance for BTN in developing financing Bank’s business activities.
portfolios for sustainable business activities, as well as
the changes the Bank will make in business processes BTN has implemented several 2024 SFAP programs, as
and risk management. The changes achieved are follows:
BTN RAKB Program 2024
Program Name Program Implementing Division
Product Pillar
Low-Emission Housing Development Financing Commercial Banking, Subsidized
Mortgage, Mortgage & Secure Loan
Housing Development Financing with Solar Panels for Sustainable Energy Corporate Banking
Housing Financing with Access to Essential Services Corporate Banking
Credit Disbursement for Drinking Water Supply Projects Corporate Banking
Credit Disbursement for Biodiversity Management and Sustainable Land Use Corporate Banking
Credit Disbursement for Energy Efficiency Projects Corporate Banking
Construction of the Muarajambi National Cultural Heritage Area Museum Corporate Banking
(KCBN)
Implementation of the Government’s Food Reserve Program (CPP) Corporate Banking
Credit Disbursement for Renewable Energy Development Corporate Banking
Sustainability-Linked Syndicated Loan for Sustainable Projects Financial Institution & Capital Market
Procedures and Policies Pillar
Monitoring and Implementation of ESG Roadmap Enterprise & ESG Risk Management
Anti-Corruption Extension Program (PAKSI) Compliance & Governance
Implementation of ESG Ratings Enterprise & ESG Risk Management
and Compliance & Governance
Internal Audit Certification Fulfillment Internal Audit
Compliance with Diversity, Equity, and Inclusion (DEI) Policies Human Capital Strategy
Socializing ESG Requirements for Partners Procurement & Fixed Asset
Management
Green Building Development for BTN Tower 2 Procurement & Fixed Asset
Management
Reducing BTN Office Electricity Consumption Procurement & Fixed Asset
Management
Reducing Fuel Consumption with Electric Service Vehicles Procurement & Fixed Asset
Management
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Program Name Program Implementing Division
Enhancing Data Privacy and Cybersecurity Compliance & Governance
Human Resources Pillar
Mini MBA in Property and School Property for Developers Investor Relations & Research
BTN Santri Developer Kebangsaan Program Investor Relations & Research
Property Seminars for Universities, Associations, and Institutions Investor Relations & Research
Employee Engagement in the ESG Recycle Uniform (Re-Uni) Program Human Capital Strategy
Carbon Emission Calculation Training from the Financial Sector Enterprise & ESG Risk Management
ESG Understanding Training for Employees Learning Management
Employee Training on Climate Risk Stress Test (CRST) Learning Management
Property Literacy and Workshop Investor Relations & Research
Technology Pillar
Digital Payment Service Based on QR Code for Cross-Border Transactions Digital Banking Product Development
Digital Services for SMEs through Banking Transaction Features Digital Banking Product Development
Loan Application Service via BTN Property Digital Banking Product Development
End-to-End Procurement Digitization Digital Banking Product Development
Social and Environmental Responsibility Pillar
Development of Green Parks and Play Areas Around BTN Tower Corporate Secretary
Waste Sorting and Socialization in BTN Housing Areas Corporate Secretary
Rehabilitation of Uninhabitable and Healthy Homes Corporate Secretary
Clean Water, Public Toilet, and Sanitation Facility Development Corporate Secretary
Tree Planting in Green Open Spaces and Public Facilities Corporate Secretary
Supporting Training for SMEs to Go Digital Corporate Secretary
Training Young Developers through BTN Millennial Program Corporate Secretary
Development of Reading Parks for Literacy Improvement Corporate Secretary
Scholarships for Students and University Students from Low-Income Families Corporate Secretary
Supporting Partnerships for Mini Bank Development Corporate Secretary
Training and Provision of Infrastructure for MSME Empowerment Corporate Secretary
Running for Purpose at the BTN Jakarta International Marathon Corporate Secretary
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BTN’s Commitment to the Principles for Responsible Banking
BTN has officially become a signatory of the UN Principles for Responsible
Banking (PRB), a unified framework for sustainable banking, developed
through a global partnership between banks and the United Nations
Environment Program Finance Initiative (UNEP FI). These principles serve
as a key framework to ensure that banking strategies and practices align
with the vision for the future, as outlined in the UN Sustainable Development
Goals (SDGs) and the Paris Agreement.
As the first Indonesian state-owned bank to adopt the PRB, BTN is committed
to strengthening its sustainability strategy by integrating aspects into its
core business operations. The initiative also represents a strategic step in
supporting innovation and initiatives in advancing sustainable finance. BTN
has adopted the six core principles of the PRB, which serve as guidelines for
its operations and decision-making, as follows:
The Core Principles of PRB
Principle 1: Principle 4:
Alignment Stakeholders
BTN will align its business strategy to BTN will proactively and responsibly
ensure consistency and contribution consult, engage, and partner with
to the needs of individuals and relevant stakeholders to achieve
societal goals, in accordance with societal goals.
the Sustainable Development Goals
(SDGs), the Paris Agreement, and
relevant national and regional
frameworks.
Principle 2:
Impact and Target Setting Principle 5:
Governance and Culture
BTN will continuously enhance positive
impacts while minimizing negative BTN will implement its commitment
impacts and managing risks to society to these principles through effective
and the environment arising from governance and a responsible
the Bank’s activities, products, and banking culture.
services. Therefore, BTN will set and
publish targets that allow for the most
significant impact.
Principle 3: Principle 6:
Clients and Customers Transparency and Accountability
BTN will work responsibly with its clients BTN will regularly review the
and customers to promote sustainable implementation of these principles,
practices and support economic both individually and collectively, and
activities that create shared prosperity remain transparent and accountable
for the present and future generations. for the positive and negative impacts,
as well as BTN’s contribution to societal
goals.
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To ensure the effective implementation of the Principles This framework encompasses the three core pillars of
for Responsible Banking (PRB), BTN has conducted an sustainable development—economic, environmental,
initial impact analysis of its consumer portfolio and is and social—providing a strong foundation for integrating
committed to publishing its first PRB report within 18 sustainability into the Bank’s business strategy.
months of signing. Additionally, BTN has set specific
targets for key impact areas identified as sustainability This approach is further reinforced by the use of the
priorities. UNEP FI Portfolio Impact Analysis Tools, which enables
BTN to prioritize actions contextually by leveraging
BTN Impact Radar connections to various sustainability topics. This tool
helps BTN integrate measurable strategic steps to
BTN recognizes the importance of assessing the social, maximize positive impacts and mitigate negative ones.
economic, and environmental impacts of its financial Additionally, the Impact Radar and portfolio analysis
activities in implementing the Principles for Responsible tool serve as fundamental resources for developing
Banking. By adopting the Impact Radar framework a comprehensive impact management framework,
developed by UNEP FI, BTN can holistically identify ensuring that every step aligns with global efforts to
and manage both positive and negative impacts. achieve the Sustainable Development Goals (SDGs).
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BTN Impact Radar
y
it ke
Cred ive
t
nega rea
ct a
impa
y
key edit ke
imp ve
act
ati
a
are
neg
Cr
Credit
positiv
impac
e
t
positiv
impac
Credit
key
e
t
C
re
po ke dit key
dit
im sit y Cre tive &
i
pa ive pos ative
ct neg t Area
ac y
imp ing ke
Sav sitive
o a
p are
act
imp
The BTN Impact Radar illustrates the results of an impact Finance and Housing—which are strategic priorities for
analysis supported by the Portfolio Impact Analysis BTN in supporting sustainable development.
Tool, specifically focusing on areas and impact topics
relevant to BTN’s portfolio, such as the housing and In the Finance sector, the analysis shows that BTN
financial sectors. BTN applies this approach to assess has successfully promoted financial inclusion by
the impact of its financial activities, with a particular supporting financing for low-income communities.
emphasis on its consumer portfolio, which accounts This commitment is reflected in the allocation of 59%
for 70% of the Bank’s total portfolio. This analysis has of the mortgage portfolio (Kredit Pemilikan Rumah/
identified two key areas with significant impact— KPR) to subsidized housing loans. Through this initiative,
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BTN facilitates access to financing for all segments commitment to gender inclusion, with 31% of mortgage
of society, particularly vulnerable groups, thereby financing allocated to women, as part of its efforts to
contributing to social and economic stability across promote gender equality in housing access.
various regions.
BTN analyzes its contribution to achieving the
In the Housing sector, BTN plays a vital role in enhancing Sustainable Development Goals (SDGs) through an
access to adequate housing. A total of 61% of BTN’s impact analysis approach. This process not only helps
mortgage recipients reside in rural areas, where housing BTN enhance positive impacts and mitigate negative
accessibility requires greater attention. The majority ones but also strengthens its position as a responsible
of beneficiaries are in the productive age group, with bank committed to sustainable development. Based on
68.12% aged between 30 and 60 years, aligning with the impact analysis results, BTN supports several key
BTN’s mission to support family stability and economic SDGs, including:
well-being. Additionally, BTN demonstrates its
BTN Impact Analysis on SDGs Goals
Goal 5:
Promoting gender equality by providing inclusive financial access for
women through specially designed products and services.
Goal 8:
Supporting job creation and economic growth by providing affordable
financing.
Goal 9:
Contributing to the development of housing infrastructure and innovations
that support sustainability.
Goal 10:
Prioritizing financing for low-income communities, particularly in rural areas.
Goal 11:
Providing access to affordable and adequate housing for the development
of safe and sustainable communities.
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Awards in 2024
Throughout 2024, BTN achieved various awards that efforts in Environmental, Social, and Governance (ESG),
reflect its accomplishments and commitment across underscoring the bank’s dedication to sustainability and
multiple areas. A complete list of these awards can be social responsibility. Some of the ESG-related awards
found in BTN’s Annual Report. Among the recognitions received include:
received, several are related to BTN’s performance and
29 Award: 21 June Award:
May • Corporate Emission Reduction 2024 • Best ESG Investing Innovation
Transparency – GREEN ELITE Category • Best ESG Reporting &
2024
• Corporate Emission Calculation Transparency
Transparency – PLATINUM PLUS Category • Best Sustainable Finance
Event: Leadership
Best Corporate Emission Reduction • Best Integrated ESG Champion
Transparency 2024 in Risk Management (Wilson
Organizer: Arafat)
Bumi Global Karbon Foundation Event:
Scope: ESG Initiatives Awards (EIA) 2024
National Organizer:
ESG Initiatives Award
Scope:
National
6 July 2024
Award:
ASEAN Risk Champion
Event:
ASEAN Risk Award 2024
Organizer:
ASEAN Risk Award
Scope:
International
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17 October Award:
2024 Pioneer Bank for Low-
Emission Housing
Financing
Event:
Detikcom Award 2024
Organizer:
Detikcom 24 October Award:
Scope: 2024 Mortgage Product of The Year -
National ESG Rumah Rendah Emisi - Best
ESG Initiatives
Event:
Global Retail Banking Innovation
Award 2024
Organizer:
Global Retail Awards 2024
Scope:
International
06 Award:
November Gold Rank
Event:
2024
ASRRAT 2023
Organizer:
National Center for Corporate
Reporting (NCCR)
27 September
Award: Scope:
2024 Creative Award for Sustainability National
and Environmental Creativity
Category
Event:
IDEAward
Organizer: 29 Award:
IDEAward Leadership AA
November
Skala: Event:
2024
National ESG Disclosure Transparency
Awards 2023
18 July 2024 Organizer:
Investortrust
Award: Organizer: Scope:
Best Bank for Diversity Euromoney National
Equity and Inclusion Scope:
Event: International
Euromoney Award 2024
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Management Welfare Support
BTN and The Sustainable
Development Goals (SDGs)
The Sustainable Development Goals (SDGs)
initiated by the United Nations (UN) in 2015
consist of 17 goals and 169 targets aimed
at promoting global sustainability through
the integration of economic, social, and
environmental aspects.
Indonesia has demonstrated its commitment to achieving the SDGs
through the issuance of Presidential Regulation No. 59 of 2017. In this
context, BTN contributes to SDG 11 by supporting housing finance to help
create inclusive, safe, and affordable cities and settlements by 2030.
BTN’s contribution aligns with the mandate of Law No. 14 of 2016 on
Housing and Settlement Area Development. Through its financing
products, BTN not only addresses sustainability challenges but also
strengthens business resilience against sustainability-related risks
while supporting the government’s program to build three million
homes and other inclusive and sustainable national development
initiatives.
KPR BTN Sejahtera: Happy Families, Prosperous Lives
KPR BTN Sejahtera is a subsidized mortgage program under the
Housing Finance Liquidity Facility (FLPP) scheme implemented by
Indonesia’s Ministry of Public Works and Housing (PUPR) for low-income
communities. This program offers very low interest rates and affordable
installments for purchasing standalone houses and affordable
apartments. As a distribution partner, BTN supports the implementation
of this program through its KPR Sejahtera FLPP BTN product, which
provides several key benefits, including:
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Low down payment,
starting from
1%
Loan terms of
up to
20 years
Exemption
from insurance
premiums and VAT
Fixed interest
rate of
5%
Down payment
assistance subsidy of
Rp10.000.000*
(specifically for standalone houses)
Extensive
collaboration network
with developers
across Indonesia
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The Contribution of KPR BTN Sejahtera to the SDGs
Making Cities and Settlements Ensuring Access to Clean Water and
Inclusive, Safe, Resilient, and Sustainable Sanitation for All
Sustainable
Providing housing finance for low-income communities Providing habitable homes equipped with basic
without discrimination based on ethnicity, religion, sanitation facilities such as bathing, washing, and
race, or other backgrounds. Housing development toilet facilities. These amenities aim to promote
emphasizes the principle of inclusivity, ensuring that clean living habits among residents, fostering an
residential environments are accessible to all groups. environment that supports the overall improvement
With this approach, BTN Sejahtera housing complexes of public health.
are expected to foster a sense of community, security,
and resilience, enabling sustainable growth alongside
their residents.
KPR BTN
Sejahtera
Ensuring Access to Affordable, Reducing Inequalities Within
Reliable, Sustainable, and Modern and Among Countries
Energy for All
This program contributes to reducing the housing
Providing homes equipped with electricity-based backlog by partnering with developers across
lighting at affordable subscription rates. These rates Indonesia. Ownership requirements are designed to
are tailored to the financial capabilities of low-income facilitate accessibility for the community, including
communities, ensuring that basic energy needs are exemptions from insurance premiums and VAT,
met without burdening the residents. down payment assistance subsidies of Rp10,000,000
specifically for standalone houses, low down
payments starting from 1%, a fixed interest rate of 5%,
and financing terms of up to 20 years.
In addition to achieving the SDGs through its mortgage (CSR) activities. All activities conducted in 2024 are
products, BTN also supports the achievement of comprehensively outlined within each material topic
the SDGs, both directly and indirectly, through the in the 2024 Sustainability Report, with an overview
implementation of Corporate Social Responsibility illustrated in the table below:
BTN’s 2024 Sustainability Contribution to the Sustainable Development Goals
SDGs BTN Contribution
No Poverty • BTN has a Micro and Small Business Funding Program (PUMK), Micro, Small, and
Medium Enterprise Loans (KUMKM) and People’s Business.
• BTN carries out rehabilitation of uninhabitable homes and healthy homes.
Zero Hunger BTN has disbursed credit to key economic sectors, including agriculture, livestock,
and fisheries.
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SDGs BTN Contribution
Good Health and • Facilitates regular medical check-ups and medical treatment services.
Well-being • Promotes work-life balance through the establishment of the BTNers Club,
consisting of 26 employee communities in the fields of sports, arts, and
spirituality.
Quality Education • Programs for building reading gardens to eradicate illiteracy.
• Scholarship education program for employees pursuing bachelor’s and
master’s degrees, both domestically and abroad.
• Provides scholarships for students from underprivileged families.
Gender Equality BTN provides extensive opportunities for women to develop their careers and
contribute through the Women Talent program.
Clean Water and Through various housing financing programs, BTN provides access to clean water
Sanitation and sanitation facilities for all homeowners. The provision of clean water and
sanitation is also one of BTN’s CSR programs, especially during the dry season.
Affordable and • BTN implements Earth Hour initiatives to raise awareness about energy
Clean Energy conservation
• Installation of solar panels at seven BTN offices.
• Use of 36 electric vehicles (EVs) for operations.
• Construction of two public electric vehicle charging stations (SPKLU) at Menara
BTN and Menara 2 BTN.
Decent Work and • Training and provision of facilities and infrastructure to empower MSMEs.
Economic Growth • Millennial Training Program for Young Developers by BTN.
• BTN Santri Developer Kebangsaan Training Program.
• Mini MBA in Property Training Program by BTN Housing Finance Center (HFC).
Industry, • Provides access to financial services for small-scale businesses through the
Innovation, and Micro, Small, and Medium Enterprise Development Program, including BTN’s
Infrastructure Micro and Small Business Loans (KUMK), People’s Business Credit (KUR), Micro
and Small Business Funding Program (PUMK), and BTN Linkage Credit.
• Provision of credit for Sustainable Business Activity Category (KKUB).
• Construction of Green Building at Menara 2 BTN.
Reduced • Upholding equality and a safe working environment through the implementation
Inequalities of the Respectful Workplace Policy and the principles of Diversity, Equity, and
Inclusion;
• BTN’s nationwide presence creates job opportunities and helps local
communities, thereby reducing income disparities among the population—a
global challenge.
Sustainable • Property literacy programs and workshops
Cities and • Implementation of BTN Low-Emission Housing Development Program.
Communities
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SDGs BTN Contribution
Responsible • BTN utilizes an e-Procurement application to support paper savings.
Consumption • Utilization of the E-MOM application for managing Board of Directors meeting
and Production minutes.
• Utilization of the E-RKK application for managing Credit Committee meeting
minutes.
• Implementation of paperless features in the Balé by BTN app, BTN Property app,
and other operational and financial service support applications to reduce
paper usage.
Climate Action • BTN provides low-emission housing financing, environmentally friendly
materials.
• BTN implements a Green Office initiative at its Head Office building and
participates in Earth Hour to raise energy awareness.
• Tree planting programs (1 House 1 tree).
• Installation of solar panels at seven BTN offices.
• Use of 36 electric vehicles (EVs) for operations.
• Construction of two public electric vehicle charging stations (SPKLU) at Menara
BTN and Menara 2 BTN.
Life Below Water • Committed to actively participating in the sustainable conservation of marine
and ocean resources for sustainable development.
• Released 1,000 sea turtle hatchlings back into their natural habitat
• Planting of 3,200 mangrove trees.
Life on Land • Tree planting programs.
• BTN enforces compliance with Environmental Impact Assessments (AMDAL) in
housing developments.
• BTN conducts environmental conservation efforts through tree planting around
Bank-financed housing projects.
Peace, Justice, • All employees sign an Integrity Pact in alignment with the values of the Code of
and Strong Conduct.
Institutions • The recruitment of employees with disabilities is conducted while upholding
equality and fairness in fulfilling employee rights.
Partnerships for • BTN is a member of the Task Force on Climate-related Financial Disclosures
the Goals (TCFD).
• BTN is a member of the United Nations Environment Programme Finance
Initiative (UNEP FI).
• BTN is a member of the Indonesia Sustainable Finance Initiative (IKBI).
• BTN is a member of the Asian Venture Philanthropy Network (AVPN).
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About the Report 48 Report Preparation Standards 49 Report Content Determination Process 51 External Assurance 51 Feedback 52 Report Contact Information
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About the Report
Since 2009, BTN has consistently published an annual In the same regulation, a Sustainability Report is defined
Sustainability Report. The 2024 Sustainability Report as a publicly disclosed report containing the economic,
highlights the Bank’s operational performance, financial, social, and environmental performance of
encompassing the Head Office, Regional Office, and FSIs, issuers, and public companies in conducting
branch offices across Indonesia, for the period from sustainable business practices. In addition to adhering
January 1 to December 31, 2024, aligning with the to POJK No. 51/POJK.03/2017, the preparation of BTN’s
Consolidated Financial Report as of December 31, 2024. Sustainability Report also refers to Circular Letter
This marks the 16th edition of the report, following the of the Financial Services Authority (SEOJK) No. 16/
previous edition published in February It successfully SEOJK.04/2021 concerning the Form and Content of
received the Gold Rank award at the ASRRAT 2023. [GRI Annual Reports of Issuers or Public Companies. Based on
2-2, 2-3] this OJK Circular Letter, public companies are required
to report Corporate Social Responsibility (CSR) through
The preparation of the Sustainability Report, which an Annual Report or a separate document, such as a
is routinely carried out by BTN, reflects the Bank’s Sustainability Report.
commitment and compliance with regulations,
particularly Regulation of the Financial Services BTN has ensured that the data and information presented
Authority (POJK) No. 51/POJK.03/2017 concerning the in this report are accurate and adhere to the principles
Implementation of Sustainable Finance for Financial of report preparation. Should there be any discrepancies
Service Institutions, Issuers, and Public Companies. between the data or information in previous reports,
As stated in Article 10, the regulation mandates the such as due to changes in measurement methods,
preparation of a Sustainability Report for Financial such adjustments will be clearly marked as restated to
Service Institutions (FSIs), issuers, and public companies. provide clarity. [GRI 2-4]
This also serves as evidence of BTN’s proactive initiative
in publishing Sustainability Reports long before the
regulation was enacted.
Report Preparation Standards [GRI 2-23]
Global Reporting Sustainability
Initiative (GRI) Accounting Standards
Regulation of the Financial Services Authority Standards Board (SASB)
(POJK) No. 51/POJK.03/2017 concerning the
Implementation of Sustainable Finance for
Financial Service Institutions, Issuers, and
Public Companies, and Circular Letter of the
Financial Services Authority No. 16/SEOJK.04/2021
concerning the Form and Content of Annual International Financial Reporting Standards
Reports of Issuers or Public Companies. (IFRS) S1 and S2
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BTN adopts various policies, standards, and initiatives This Sustainability Report is published in two languages:
as references and frameworks for preparing the Indonesian and English and financial data has been
Sustainability Report, which presents economic, audited by a Public Accounting Firm as part of the
financial, social, and environmental performance and its BTN Annual Report process. All financial information is
impacts. This approach reflects the Bank’s commitment presented in Indonesian Rupiah unless stated otherwise.
to supporting the achievement of the Sustainable Quantitative data is presented in accordance with
Development Goals (SDGs) adopted by Indonesia the principle of comparability for at least the last two
(http://sdgsindonesia.or.id/). Furthermore, BTN initiated years to facilitate stakeholders in analyzing the Bank’s
the early adoption of IFRS S1 and S2 in 2024, enhancing performance trends. In addition to the printed version,
transparency in the reporting of environmental, social, this report is also available in a digital format, which can
and governance (ESG) factors while supporting efforts be accessed and downloaded via BTN’s official website
to achieve the SDGs. at www.btn.co.id.
Report Content Determination Process [GRI 3-1, 3-2, 3-3]
The determination of report content is carried out 3. Materiality
by considering the alignment with the principles of Highlighting the economic, social, and environmental
sustainability reporting outlined in the GRI Standards impacts relevant to the Bank’s business activities
2021 guidelines, which include: and their significance in stakeholder evaluation and
decision-making processes.
1. Stakeholder Engagement
Identifying stakeholder groups and focusing on their 4. Completeness
expectations and interests related to the Bank’s Presenting all material sustainability aspects and
business activities. their relevant boundaries to enable stakeholders to
assess the Bank’s sustainability performance during
2. Sustainability Context the reporting period.
Disclosing the performance and impacts of the
Bank’s operations in the context of sustainability, The process of determining the content of the Bank’s
covering economic, social, and environmental Sustainability Report, which includes the four steps
aspects. for defining report content and the principles of
sustainability reporting in accordance with the GRI
Standards Guidelines, is illustrated in the following
flowchart.
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BTN Sustainability Report Content Determination Process
Step 1 Step 2 Step 3
Identification Prioritization Validation
Sustainability
Meteriality Completeness
Context
Stakeholder Engagement
Step 4
Feedback
Sustainability Context Review Stakeholder Engagement
A review of the report’s content is the next step, aimed performance over a specific time frame by including
at ensuring compliance with the eight (8) principles data and information for several years preceding
of Sustainability Reporting recommended by the GRI, the reporting period.
including:
5. Completeness
1. Accuracy The report must provide sufficient information to
The information presented must be accurate and allow for the assessment of the Company’s impact
detailed to enable stakeholders to evaluate the over the reporting period.
Company’s performance effectively.
6. Sustainability
2. Balance The information presented must report the impact in
The Company’s performance must include both the broader context of sustainable development.
positive and negative aspects to ensure it is
assessed rationally and comprehensively. 7. Timeliness
The report must be published regularly so that
3. Clarity stakeholders can make timely decisions based on
The information presented must be easy to the information provided.
understand and accessible to stakeholders.
8. Reliability
4. Comparability The report must include and utilize verified
The information presented must be consistent and information and processes in preparing the
allow stakeholders to assess changes in the Bank’s report, reflecting the quality and materiality of the
information presented.
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External Assurance [GRI 2-5] [OJK G.1]
In line with GRI recommendations, BTN has conducted assurance standards, specifically the AA1000AS v3
a series of external assurance processes for this standard, with license number 000-310. The External
Sustainability Report. This process is deemed crucial as it Assurance Provider was not involved in the preparation
involves an independent third party with high credibility, of BTN’s Sustainability Report. The assurance results on
thereby enhancing the reliability and quality of the page 302. [GRI 2-5] [OJK G.1]
report. The selection of the external assurance provider
was approved by the Board of Directors, represented by The Board of Commissioners and the Board of Directors
the Risk Management and ESG Division, ensuring there reviewed this report to ensure all material topics have
are no conflicts of interest with any party. been addressed. Following the review process, the
Board of Commissioners and the Board of Directors
BTN entrusted CBC Global Indonesia as the external approved and signed this report, as detailed on pages
assurance provider for the 2024 Sustainability Report. 14 and 15. [GRI 2-14]
The institution holds international certification for
Feedback [OJK G.2, G.3]
A Feedback Form is provided at the end of this report processed and addressed by the Corporate Secretary
to facilitate two-way communication with readers and Division or the Information and Documentation
users of BTN’s Sustainability Report. Through this form, Management Officer (PPID). However, throughout 2024,
readers and users are encouraged to share feedback, BTN did not receive any responses from stakeholders
suggestions, and opinions to help improve the quality regarding the previous year’s Sustainability Report.
of future reporting. Any feedback received will be
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Report Contact Information [OJK G.2, G.3]
This report is addressed to all stakeholders as a while conducting its business activities. BTN is happy
basis for assessing BTN’s performance. Through this to provide broad access to information related to the
report, stakeholders can evaluate how BTN fulfills its Sustainability Report for all stakeholders, including
environmental, economic, and social responsibilities investors and other interested parties, by contacting:
PT Bank Tabungan Negara (Persero)
Tbk
Corporate Secretary Division
Menara 2 BTN
Jalan H.R. Rasuna Said No. 1
South Jakarta, 12980
Email : csd@btn.co.id
Use of Recycled Pa- As part of BTN’s commitment to sustainability and environmental
preservation, the paper used for printing this Sustainability Report
per is entirely made of recycled paper. This decision represents a
concrete step toward supporting initiatives to reduce the use of
natural resources and minimize negative environmental impacts.
BTN recognizes that the printing industry and paper usage
significantly contribute to deforestation and pollution. Therefore,
the Bank is committed to reducing its carbon footprint by utilizing
paper made from recycled materials. By choosing recycled paper,
the Bank not only reduces reliance on new natural resources but
also contributes to reducing the volume of waste in landfills. The
production process of recycled paper also lowers energy and
water consumption, as well as carbon emissions, making it a more
environmentally friendly option compared to using new paper.
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BTN Profile 56 About BTN 58 Vision, Mission, and Corporate Culture 60 Organizational Structure 62 BTN’s History and Transformation Journey 66 BTN Business Activities 68 Operational Areas and Markets Served 70 Supply Chain 73 Significant Changes 75 Economic Performance in 2024 73 Credit Distribution
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BTN Profile
Profile
Management Welfare Support
About BTN
Company Name [GRI 2-1] [OJK C.2]
PT Bank Tabungan Negara (Persero) Tbk
Head Office Address [GRI 2-1] [OJK C.2] Brand, Products, and Services Description [GRI 2-6]
Menara BTN Menara 2 BTN [OJK C.4]
Jl. Gajah Mada No. 1 Jl. H.R. Rasuna Said No.1 Based on Article 3 of BTN’s Articles of Association,
Jakarta 10130, Jakarta Selatan, 12980 the scope of BTN’s activities is conducting general
Indonesia Indonesia banking activities in accordance with prevailing
62-21 6336789 laws and regulations, including banking activities
62-21 6346704 based on Sharia principles.
www.btn.co.id
Legal Entity [GRI 2-1] Establishment Date
Limited Liability Company (PT)/Public 9 February 1950
Company/State-Owned Enterprise
Business Scope Number of Employees
General Banking, including carrying out 12,847 employees
banking activities based on Sharia principles
Listed on the Indonesia Stock Stock Code Stock Exchange
Exchange BBTN Indonesia Stock Exchange
17 December 2009
Share Ownership [GRI 2-1] [OJK C.3]:
60.00% 29.27% 10.73%
Government of the Domestic Foreign
Republic of Indonesia Public Public
Effective Date of The Bank was established under the name “Postspaarbank” in 1897, which was later
Company Name changed to “Tyokin Kyoku” or “Savings Office” in 1942. After the independence of the
Changes: Republic of Indonesia, the Bank’s name was changed again to “Kantor Taboengan
Pos” in 1945. On 9 February 1950, the Government of the Republic of Indonesia renamed
it “Bank Tabungan Pos.” Effective 22 June 1963, the Bank’s name was changed to “Bank
Tabungan Negara.” Later, in 1992, the Bank officially became a Persero (State-Owned
Enterprise).
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Legal Basis for • Emergency Law No. 9 of 1950, dated 9 February 1950, concerning the Amendment
Establishment: of the Postpaarbank Law (Staatsblad 1934 No. 653, 1937 No. 176 and 197, and 1941No.
295) (State Gazette of the Republic of Indonesia No. 12 of 1950).
• Government Regulation instead of Law No. 4 of 1963, dated 22 June 1963, concerning
Amendments and Additions to Law No. 26 of 1953 on Bank Tabungan Negara (State
Gazette No. 86 of 1953).
• Government Regulation No. 24 of 1992, dated 29 April 1992, concerning the
Adjustment of the Legal Form of Bank Tabungan Negara into a Limited Liability
Company (Persero).
• Deed of Establishment of the Bank as a Persero No. 136, dated 31 July 1992, drawn up
before Notary Muhani Salim, S.H., in Jakarta.
Authorized Capital: Rp10,239,216,000,000 (ten trillion two hundred thirty-nine billion two hundred sixteen
million rupiah), divided into:
1. 1 (one) Series A Dwiwarna share with a nominal Rp500 (five hundred rupiah) per
share.
2. 20,478,431,999 (twenty billion four hundred seventy-eight million four hundred
thirty-one thousand nine hundred ninety-nine) Series B share with a nominal
Rp500 (five hundred rupiah) per share.
Issued and Fully Paid- Rp7,017,222,206,500 (seven trillion seventeen billion two hundred twenty-two million
Up Capital: two hundred six thousand five hundred Rupiah). This figure is as of December 31, 2022.
In relation to the Bank’s corporate action as a Capital Increase with Preemptive Rights II
(PMHMETD II), with the final allotment period for additional shares ending on 10 January
2023.
BTN Scale [GRI 2-6] [OJK C.3]
Description Unit 2024 2023 2022
Total assets Million Rupiah 469,614,502 441,749,737 402,148,312
Total equity Million Rupiah 32,571,889 30,479,153 25,909,354
Total liabilities Million Rupiah 407,794,597 381,164,489 351,376,683
Temporary Syirkah Funds Million Rupiah 29,248,016 27,106,095 24,862,275
Number of employees People 12,847 12,045 11,859
Number of conventional networks Office Units 630 631 628
Number of Sharia networks Office Units 110 109 110
Number of products/services Product 4 (four): 4 (four): 4 (four):
offered Service/ 1, Mortgage and 1, Mortgage and 1, Mortgage and
Categories Consumer Banking Consumer Banking Consumer Banking
2, Housing and 2, Housing and 2, Housing and
Commercial Commercial Commercial
Banking Banking Banking
3, Sharia Banking 3, Sharia Banking 3, Sharia Banking
4, Treasury & Asset 4, Treasury & Asset 4, Treasury & Asset
Management Management Management
Largest shareholder Percent Government of Government of Government of
Indonesia (60%) Indonesia (60%) Indonesia (60%)
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Vision, Mission, and Culture [GRI 2-23] [OJK C.1]
“To Become the Best Mortgage
Vision
Bank in Southeast Asia by 2025”
• Actively supporting the government in
advancing the welfare of Indonesian
society through homeownership.
• Realizing the dreams of millions of
Indonesians by providing proper housing.
• Becoming the Home of Indonesia’s Best
Mission Talent.
• Enhancing shareholder value by focusing
on sustainable profitability growth as
a blue chip company with robust risk
management principles.
• Becoming a financial partner for
stakeholders in the housing ecosystem
by providing comprehensive solutions
and excellent services through digital
innovation.
Vision and Mission Review by the Board of Commissioners and Directors
The Bank periodically reviews its vision and mission A significant difference from the previous vision
to ensure alignment with the Long-Term Corporate and mission lies in the Bank’s focus, which now
Plan (RJPP) and evolving changes. The latest review extends beyond mortgage financing to include
was conducted on 27 September 2024 by the Board of the development of a comprehensive banking
Commissioners and Directors. The review confirmed ecosystem. In this context, BTN has set a new vision for
that the new vision and mission formulation align 2025: “The Leading Partner in Financially Empowering
with the internal and external changes the Bank Indonesian Families.”
faces. These changes have been integrated into
the 2025-2029 BTN RJPP and included in the 2025
Sustainable Finance Action Plan (RAKB).
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Corporate Culture [GRI 2-23]
Upholding trust.
• Fulfilling promises and commitments.
• Taking responsibility for tasks, decisions, and actions.
Accountable
• Adhering to moral and ethical values.
Continuously learning and developing capabilities.
• Enhancing personal competence to face ever-
Knowledgeable changing challenges.
• Helping others to learn.
• Completing tasks with the highest quality.
Caring for and respecting differences.
• Respecting everyone, regardless of their background.
• Willing to help others. Harmonious
• Creating a conducive work environment.
Dedicated to and prioritizing the interests of the nation and
state.
• Maintaining the good name of fellow employees, leaders,
Loyal state-owned enterprises, and the nation.
• Willing to make sacrifices for greater goals.
• Obeying leadership where it aligns with the law and
ethics.
Continuously innovating and being enthusiastic in
driving or facing change.
• Quickly adapting to improve. Adaptive
• Constantly improving in line with technological
advancements.
• Acting proactively.
Building synergistic relationships.
• Providing opportunities for various parties to contribute.
Kinship • Open to collaboration to create added value.
• Mobilizing the use of resources for common goals.
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Organizational Structure
By the resolution of the Board of Commissioners and the Board of General Meeting of Shareholders
Directors in March 2024, the Bank has implemented changes to its
organizational structure. The updated organizational structure of BTN
is as follows:
President Director
Sharia
Supervisory
Board
Vice President Director
Director of
Director of
Director of Distribution & Director of SME Director of
Information
Consumer Institutional & Retail Funding Finance
Technology
Funding
SEVP
SEVP
Wholesale
Digital Business
Banking
Data
Subsidized Sales & Digital SME Corporate Management
Treasury
Mortgage Distribution Banking Banking Banking & Analytics
Product
Development
Mortgage Large Financial IT Strategic
Retail Commercial
& Secured Institutional Institution Planning &
Funding Banking
Loan Funding Digital & Capital Development
Banking Sales Market
Wealth Wholesale
Mid-size IT
Personal Management Transaction Corporate
Institutional Operations
Banking Strategy &
Funding
Planning
IT
Sharia Regional Finance & Security
Banking Officer Accounting
• Sharia Branch • Branch Office Finance &
Office • Priority Accounting
Banking
Asset & Risk Human
IT Steering Credit Policy Credit Business
Liability Management Capital
Committee Committee Committee Committee
Committee Committee Committee
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Board of
Commissioners
Director of Director of
Director of
Operation Director of Risk Human Capital,
Assets
& Customer Management Compliance &
Management
Experience Legal
SEVP Operations Audit
Committee
Procurement Remuneration
& Fixed Asset Customer Credit Retail Credit Human Capital & Nomination
Internal Audit
Management Experience Operation Risk Strategy Committee
Consumer Risk
Policy & Central Wholesale Human Capital
Collection, Corporate Monitoring
Procedure Operations Credit Risk Management
Recovery & Secretary Committee
Asset Sales 1
Enterprise Human Capital
Consumer Digital & ESG Risk Business Marketing
Collection, Operation Management Partner Communication
Recovery &
Asset Sales 2
Digital &
Learning
Commercial Operations
Management
Asset Risk
Management Management
Compliance
Transformation & Governance
& Partnership
Management
Legal
Committee Board SEVP Division Distribution
Transformation
ESG
Steering
Committee
Committee Line Comando Line Coordination
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BTN’s History and Transformation Journey
PT Bank Tabungan Negara (Persero) Tbk, hereinafter effective 9 February 1950. Later, through Government
referred to as “Bank” or “BTN,” is a State-Owned Regulation instead of Law No. 4 of 1963, the Bank was
Enterprise (SOE) in the form of a limited liability company renamed Bank Tabungan Negara, a name it still retains.
operating in the financial and banking services sector. In 1976, the government initiated a housing program
BTN is committed to becoming a bank that provides for the public, appointing BTN as the sole institution to
and supports housing sector financing through three distribute housing loans (KPR). The first KPR distribution
main products: retail banking, business banking, and occurred in 1976 in Tanah Mas Housing Complex,
sharia banking. Semarang. On 29 April 1989, BTN began operating as a
state-owned commercial bank. Through Government
BTN was founded as Postpaarbank during the Dutch Regulation No. 24 of 1992, BTN was officially designated
colonial era in 1897. Postpaarbank was taken over as a state-owned limited liability company (Persero).
and renamed Tyokin Kyoku or Savings Office during The Bank’s founding document as a Persero was
the Japanese occupation. After Indonesia declared notarized by Muhani Salim, S.H., in Deed No. 136 on 31 July
independence in 1945, the Government of the Republic 1992, ratified by the Ministry of Justice through Decree
of Indonesia took over Tyokin Kyoku and established No. C2-6587.HT.01.01.TH.92 dated 12 August 1992, and
Kantor Taboengan Pos (Postal Savings Office). In 1950, published in the State Gazette No. 73 Supplement No. 6A
the government renamed it Bank Tabungan Pos (Postal on 11 September 1992.
Savings Bank) under Emergency Law No. 9 of 1950,
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Based on the Bank Indonesia Board of Directors Decree meet customers’ needs, such as obtaining banking
No. 27/55/KEP/DIR dated 23 September 1994, BTN was information, communication, transactions, registration,
authorized to operate as a foreign exchange bank. In and account openings. By 2019, BTN had solidified its
2002, BTN was appointed as a commercial bank focused position as the fifth-largest bank and a Housing Market
on housing financing. The Bank received approval from Maker. In 2022, BTN issued new shares for the second
Bank Indonesia to conduct general banking activities time since 2012. This effort aimed to expand credit
based on Sharia principles through Letter No. 6/1350/ growth and strengthen capital to support BTN’s mission
DPbS dated 15 December 2004. Subsequently, on 14 to become the Best Mortgage Bank in Southeast Asia.
February 2005, BTN began Sharia banking operations
by opening its first Sharia branch in Jakarta-Harmoni. BTN’s achievements in 2024 as an ESG Champion
have gained global recognition. This is evident from
In 2009, BTN successfully carried out Indonesia’s first two international awards received: Mortgage Product
housing loan securitization through an asset-backed of the Year–ESG Winner and Highly Acclaimed for
securities collective investment contract (KIK-EBA). Best ESG Initiative. These awards acknowledge BTN’s
On 17 December 2009, BTN conducted its Initial Public innovations in ESG and sustainable finance initiatives
Offering (IPO) and was listed on the Indonesia Stock that promote circular economic growth. The success
Exchange. In 2015, BTN was designated a key player in reflects BTN’s continued commitment to sustainability
supporting the government’s “One Million Homes for the by integrating environmental, social, and governance
People” program. (ESG) aspects into its operations and strengthening its
role in supporting sustainable and circular economic
In 2017, BTN continued toward digital banking by development in Indonesia.
accelerating digital transformation across all services,
including launching Smart Branches equipped to
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Sustainable Environmental Employee Development and
About The Report BTN
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Profile
Management Welfare Support
BTN collaborated with
Milestones
Perum Pos dan Giro to
implement the National
Savings (Tabanas) and
Term Insurance Savings
(Taska) programs.
1897 1971
Founded during
Dutch colonial rule
as Postpaarbank.
1974
1942 1968 The Minister of Finance
assigned BTN the task of
financing public housing.
Taken over by Bank Tunggal was
the Japanese restructured, and Bank
government and Tabungan Negara (BTN)
renamed Tyokin was reestablished.
1976
Kyoku.
BTN’s first mortgage
1965 loan (KPR) was made at
1945 the Tanah Mas Housing
Bank Tunggal was Complex in Semarang City.
The Dutch
established under the name
government took
over the Kantor
Bank Negara Indonesia,
comprising Bank Tabungan
1986
Taboengan Pos;
Negara, Bank Indonesia,
employees ceased
Bank Koperasi Tani dan Obtained a loan from
operations.
Nelayan, Bank Umum the International Bank
Negara, BNI 1946, and Bank for Reconstruction and
Dagang Negara. Development (IBRD)/World
1946 Bank amounting to USD
4 June 1965 266,550,000, signed by the
The Indonesian Government of the Republic
government of Indonesia.
reclaimed Tyokin Integration of State General
Kyoku and Banks and Bank Tabungan
established Kantor Negara into the Central 1989
Taboengan Pos. Bank.
1963 Issued bonds for the first
time and began general
1949 banking activities.
Renamed as Bank
Renamed Kantor Tabungan Negara and
Tabungan Pos by managed under the Minister 1992
the Indonesian of Central Bank Affairs.
government.
Officially became a state-
owned limited liability
company (PT Persero).
1994
1950 1953
Obtained a license to
operate as a foreign
The Government of the Bank Tabungan Pos
exchange bank.
Republic of Indonesia Republik Indonesia was
reopened the Post established as a legal
Savings Office under Bank entity under the Ministry
Tabungan Pos Republik of Transportation and
Indonesia. authorized to open branch
offices.
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The bank became a The bank and SMF
leading housing bank signed the largest 2024
and achieved world- securitization deal.
class banking status. • Transformed BTN towards
the “Beyond Mortgage”
concept through the
2013 2014 renewal of its logo,
vision, mission, and
harmonization of BTN’s
initiatives with ESG by
promoting low-emission
houses, installing solar
2012 2015 panels, utilizing electric
vehicles, constructing
public electric vehicle
The bank participated
The bank conducted a rights charging stations (SPKLU),
in the successful
issue. and launching the super
implementation of the
app balé by BTN and BTN
“One Million Houses for
Digital Store.
the People” program.
2009 • First year of Climate Risk
Stress Testing (CRST)
• Securitized mortgage loans 2016 reporting.
through Indonesia’s first Asset- • First state-owned bank to
Backed Securities Collective sign the Principles for PRB.
The bank continued its
Investment Contract (KIK-EBA).
The bank conducted an Initial
transformation agenda, 2023
entering the “Digital
Public Offering (IPO) and listed Banking Period.” • Directed the
its shares on the Indonesia
implementation of ESG
Stock Exchange (Go Public).
by developing the ESG
• First year of Sustainability
framework, strategy,
Report preparation. 2017 and roadmap for BTN,
as well as establishing
Opened the Smart the ESG Committee, Risk
Branch in Jakarta
2008 Harmoni to develop
Management & ESG Unit,
and ESG Department.
digital-based products • The first year in financed
Certified ISO 9001-2000 for and services. emission calculation.
medium to upper-term loan
services with a 1-5-1 service
pattern. 2022
2018
The bank conducted a
Developed a digital corporate action in the
2005 ecosystem to support form of Additional Capital
its business as by Granting Pre-emptive
Established a Sharia Business Indonesia’s leading Rights II (PMHMETD) in the
Unit and opened the first housing finance bank. context of issuing Pre-
Sharia branch office in Jakarta emptive Rights (HMETD) or
Harmoni. Rights Issue.
2021
2002
Undertook transformation
to achieve sustainable
Implemented information
growth.
technology across all branch
offices with an online/real-
time system based on IBM
AS400.
2001 2019 2020
The Government of the Became a Housing Updated its vision
Republic of Indonesia Market Maker and to become the Best
conducted a recapitalization strengthened its Mortgage Bank in
valued at IDR13.6 trillion. position as the 5th Southeast Asia by
largest bank in 2025.
Indonesia.
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BTN Business Activities [GRI 2-6] [OJK C.4]
The scope of the Bank’s activities is regulated in Article 3, media, promissory notes, checks, or other
Paragraph 2 of BTN’s Articles of Association, which have instruments.
undergone several amendments. The latest amendment 7. Receiving payments from securities receivables
is in the Deed of Statement of the Resolutions of the and setting accounts with third parties.
Annual General Meeting of Shareholders No. 08, dated 8. Providing storage facilities for valuables and
8 April 2021, drawn up before Notary Ashoya Ratam, S.H., securities.
M.Kn., in Jakarta. The scope of activities includes general 9. Acting as a custodian for others based on a
banking activities by applicable laws and regulations, contract.
including activities based on Sharia principles. 10. Transferring funds from one customer to another
in the form of non-listed securities.
The Bank’s business activities include the following: 11. Providing financing and/or conducting other
activities, including those based on Sharia
1. Collecting funds from the public in the form of principles stipulated by Bank Indonesia.
deposits such as demand deposits, time deposits, 12. Engaging in factoring, credit card operations, and
deposit certificates, savings, and/or other trustee services.
equivalent forms. 13. Conducting foreign exchange activities in
2. Providing credit. compliance with authorized regulations.
3. Issuing debt acknowledgment letters. 14. Investing in shares of banks or other financial
4. Buying, selling, or guaranteeing certain products companies.
on its own risk or for the benefit of and on behalf of 15. Temporary investments are made to resolve loan
its customers, including: defaults based on Sharia principles, provided the
a. Bills of exchange, including those accepted investments are withdrawn as stipulated by Bank
by BTN as a bank, with terms not exceeding Indonesia.
customary commercial practices. 16. Acting as a founder and manager of pension
b. Debt acknowledgment letters and other funds as regulated by law.
commercial papers with terms within 17. Providing financial services, commercial banking,
customary commercial practices. and investment banking activities.
c. Treasury notes and government guarantee 18. Conducting business activities based on Sharia
securities. principles stipulated by the authorities and
d. Bank Indonesia Certificates (SBI). regulations.
e. Bonds. 19. Undertaking other activities commonly performed
f. Commercial papers with terms as per by banks if they do not violate regulations.
regulations.
g. Other financial instruments with terms as per The Bank has implemented all business activities listed
regulations. in the Articles of Association. In addition to its principal
business activities, the Bank engages in supporting
5. Transferring funds, both for its interests and those activities to strengthen its primary operations, optimize
of its customers. its resources, and adhere to applicable regulations.
6. Placing funds with, borrowing from, or lending funds
to other banks using letters, telecommunication
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Development of BTN Products and Services
PRODUCTS
Consumer Banking Commercial Banking
Consumer Credit Products: Commercial Credit Products:
• Housing Loans • Working Capital Loans
• Non-Housing Loans • Investment Loans
Consumer Saving Products: Commercial Saving Products:
• Consumer Savings • Institutional Term Deposits
• BTN Retail Deposits • Commercial Giro Accounts
Conventional Banking
Sharia Banking
Sharia Business Unit
Sharia Financing Products: Sharia Savings Products:
• Consumer Financing • Sharia Giro Accounts
• Commercial Financing • Sharia Savings
• Sharia Deposits
SERVICES
Commercial Banking
• Consumer Cards • Branchless Banking • SMS Notifications
• Wealth Management • BTN Property Portal • BTN Merchant Services
• Electronic Channel: • Other Banking Services: • BTN Agents
- ATM - BTN Bank Guarantees • Smart Residence
- Cash Recycle Machine - SLBDN or Local L/C • Money Transfers
(CRM) - BTN Virtual Accounts • Money Changer Services
- ATM Non Tunai - Transfer Management • Real Time Gross Settlement
• Mobile Banking - Payment Management (RTGS)
• Internet Banking - BTN Payroll Service • Safe Deposit Box (SDB)
• Virtual Accounts • LinkAja • Custodian Services
• Electronic Data Capture (EDC) • Online Onboarding Open • Trustee Services
• Cash Management Account • Remittance
Sharia Banking
• BTN Syariah Visa Debit Card • BTN iB Payroll • BTN iB Operational
• Money Transfers • Hajj Travel Fee Payment Development Program
• BTN Cash Management • BTN iB Online School Fee • BTN iB Bank Guarantee
• BTN iB Payment Point Payment (SPP Online) • BTN iB Safe Deposit Box
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Operational Areas and Markets Served [GRI 2-1, 2-6] [OJK C.3]
As of this reporting year, BTN operates
across Indonesia, with its Head Office
in Jakarta and a network spanning 38
provinces.
Sumatra
By Financial Services Authority
Regulation Number 12/POJK.03/2021,
issued on 30 July 2021, regarding
Commercial Banks, BTN has simplified
the categorization of its network under
OJK supervision. Previously, bank offices
under branch offices were categorized
into sub-branch offices and functional
offices. BTN has standardized Cash
Office status to Sub-Branch Offices and
Payment Points to Functional Offices.
Jawa
BTN’s business growth and operational
reach have expanded significantly,
especially since it became a public
company listed on the stock exchange
under the BBTN ticker. As of 31 December
2024, BTN serves markets across 38
provinces with the following network: 8
Regional Offices, 82 Branch Offices, 35
Sharia Branch Offices, 536 Sub-Branch
Offices, 75 Sharia Sub-Branch Offices,
and 4 Functional Offices.
BTN Office Network and Banking Services
Description 2024 2023 2022
Conventional Network
Regional Offices 8 6 6
Branch Offices 82 81 80
Sub-Branch Offices 536 541 537
Functional Offices 4 3 3
Equivalent Sub-Branch Services - - 2
Sharia Network
Sharia Branch Offices 35 34 30
Sharia Sub-Branch Offices 75 75 69
Sharia Cash Offices - - 5
Sharia Payment Points - - 6
Network
ATMs and CRMs 2,071 2,209 2,129
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Kalimantan
Sulawesi
Maluku and
Papua
Bali and Nusa
Tenggara
Distribution of BTN’s Operational Network Across Indonesia
Sulawesi, Central
East Java,
West Java Jakarta I Jakarta II Sumatra Maluku, Java & Kalimantan
Bali, Nusra
Papua Yogyakarta
Regional Office 1 1 1 1 1 1 1 1
Branch Offices 10 11 8 16 11 11 8 7
Sub-Branch Offices 80 93 81 81 76 38 55 32
Functional Offices - - 1 - 1 - 2 -
Sharia Branch Offices 5 3 3 4 10 3 4 3
Sharia Sub-Branch
11 9 6 13 17 2 14 3
Offices
Sharia Cash Office - - - - - - - -
Sharia Payment Point - - - - - - - -
BTN Priority Outlet &
6 11 9 8 8 5 5 5
Lounge
ATMs and CRMs 337 334 261 332 303 164 209 131
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Supply Chain [GRI 2-6] [OJK B.1]
One of the key factors in achieving the success and
sustainability of the Bank is the involvement and support The percentage of BTN’s procurement transaction
of all stakeholders, including suppliers, who ensure the value is as follows: [GRI 204-1]
availability of resources, goods, and services supporting
operations. Supplier involvement includes providing IT Local Suppliers
infrastructure, office supplies, furniture, souvenirs, and
consulting services. BTN has implemented an integrated 2024 2023 2022
electronic procurement system (e-Procurement)
to manage the procurement of goods and services.
This system is part of the Company’s effort to reduce
100% 100% 100%
greenhouse gas (GHG) emissions, particularly by
minimizing paper usage in daily operations. Foreign Suppliers
Through the Special Policy on Guidelines for Procurement 2024 2023 2022
of Goods and/or Services KK.9-H, BTN consistently
supports strengthening the local and national economy
by prioritizing domestic products while complying with
0% 0% 0%
applicable regulations. The Bank collaborates with local
suppliers geographically based within Indonesia. If the Total
required goods and services cannot be sourced from
local suppliers or due to specific considerations, BTN 2024 2023 2022
opts for foreign suppliers based abroad. The Bank’s
commitment to prioritizing local suppliers aligns with
the Circular Letter of the Ministry of SOEs No. SE-10/
100% 100% 100%
MBU/08/2020, dated 26 August 2020, on enhancing the
role of Micro, Small, and Medium Enterprises (MSMEs) in
procuring goods and services in SOEs. This commitment
also aligns with the Regulation on Procurement of Goods
and Services in SOEs No. PER-2/MBU/3/2023, regarding
Governance and Significant Corporate Activities in
SOEs. [GRI 3-3] Total Expenditures Allocated to Local Suppliers in
the Last Three Years (Rp Billion).
For outsourcing arrangements, BTN adheres to Financial
Services Authority Regulation (POJK) Number 9/
1,635
POJK.03/2016 on Prudential Principles for Commercial
2024
Banks in Delegating Part of Their Operations to Third
Parties, ensuring that core activities are not outsourced.
In 2024, the Bank executed 707 procurement transactions
2,313
involving 939 suppliers, an increase from 452 suppliers
2023
in 2023. All 939 registered suppliers in 2024 were local
suppliers from Indonesia. [GRI 204-1]
1,042
2022
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Sustainable Procurement of Goods and/or Services
Sustainable procurement refers to procuring goods 9. Providing insurance for workers exposed to high
and services considering both price and quality and risks.
the long-term social, economic, and environmental 10. Having anti-corruption policies and programs,
impacts. Its objective is to support sustainability by including integrity pacts, if available, to verified
reducing negative environmental impacts, ensuring fair compliance with applicable regulations.
working conditions, and promoting inclusive economic 11. Having an integrity pact or anti-corruption policy
growth. Companies can select suppliers that adhere (if applicable).
to ethical practices through sustainable procurement,
use environmentally friendly products, and optimize To enhance supplier activities and process, BTN also
resource utilization to achieve broader sustainability conducts various activities aimed at maintaining the
goals. sustainability of the procurement process for goods
and/or services, including:
The Bank has established a Special Policy No. KK.9-H 1. Quality and Quantity
on the Guidelines for the Procurement of Goods and/ Monitoring the quality and quantity of goods or
or Services. Based on this policy, the Bank has set services received to ensure that the products or
several requirements to support the implementation services meet agreed standards and that the
of sustainable procurement of goods and/or services required amounts match the contract.
while considering ESG aspects. The requirements
include: [GRI 414-1] [FS5] 2. Timeliness
Evaluating suppliers’ compliance in meeting
1. Take maximum measures to protect the established deadlines to ensure timely
environment, both within and outside the work procurement without disrupting operations.
location, and minimize damage and disruptions
to the community or property caused by pollution, 3. Responsiveness
noise, or other harm. Assessing suppliers’ ability to address requests or
2. Environmental Management Effort (UKL) and issues arising during contract execution, including
Environmental Monitoring Effort (UPL) documents. their willingness and ability to adapt to changes.
3. Environmental Impact Analysis (AMDAL)
documents. 4. Flexibility
4. Studies/documents on the quality/criteria of Measuring the extent to which suppliers can adapt
environmental damage. to changing needs or unforeseen conditions during
5. Environmental permit documents. the procurement period without compromising
6. Water discharge assessment documents. quality or efficiency.
7. A declaration document states the Company’s
commitment to implementing environmentally 5. Price
friendly procurement principles that prioritize Evaluating the appropriateness of the offered
environmental sustainability, fulfill social price in relation to the quality and value of goods
responsibilities, and adhere to good governance or services provided ensures that the price paid
per applicable regulations. is proportionate to the benefits received and
8. A declaration document confirming the remains competitive.
implementation of child and female employee
protection measures.
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To support sustainability, BTN also provides guidance sustainable resource management in compliance with
and supervision to suppliers to ensure they meet applicable regulations.
sustainability standards in the procurement process.
These activities are conducted through letters and As part of these efforts, during the reporting period,
socialization sessions to ensure suppliers understand BTN also strengthened its engagement with suppliers
and comply with sustainability principles, such as through a Vendor Gathering event, presented as a
reducing environmental impacts, implementing fair breakfast meeting on 4 September 2024, with the theme
social practices, and maintaining high ethical standards “Implementation Integrated End to End Procurement.”
throughout the procurement process. The event addressed important topics such as
introducing the End-to-End Procurement application,
Additionally, in its procurement process, the Bank module presentation, and implementation phases. This
ensures that all goods and services are procured initiative reflects the Bank’s commitment to promoting
through procedures adhering to Good Corporate improved ESG performance throughout its supply
Governance (GCG) principles, namely transparency, chain, focusing on digitalization, paperless operations,
accountability, responsibility, independence, and transparency, and monitoring.
fairness. BTN regularly conducts audits and evaluations
to ensure all procurement stages are conducted fairly
and efficiently, free from potential misuse, and support
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Significant Changes [GRI 2-6] [OJK C.6]
BTN has undergone significant changes during this reporting period, including its vision, mission, and corporate logo
updates. These changes reflect BTN’s commitment to adapting to market dynamics and addressing increasingly
complex social and environmental challenges. In addition to updating its corporate identity, BTN shifted its business
direction. Previously focused primarily on mortgage financing (beyond mortgage), BTN has expanded its business
scope to include other sectors to support more inclusive and sustainable economic growth.
External As part of its commitment to sustainable finance and climate change response, BTN
actively participates in external initiatives. The Bank adheres to various guidelines
Initiatives developed by both national and international organizations. BTN has also created a
Sustainable Finance Action Plan (RAKB) by POJK No. 51/POJK.03/2017 on implementing
Sustainable Finance for Financial Services Institutions, Issuers, and Public Companies.
[TCFD Risk.b]
Association BTN is involved in various associations/organizations related to its business activities
and state-owned enterprise (BUMN) status. These memberships are essential for the
Memberships [GRI Bank to build networks and access up-to-date information about the banking industry,
2-28] [OJK C.5]
including its short-, medium-, and long-term impacts and opportunities.
BTN’s association memberships are detailed as follows:
Association Name Position in the
Association
Himpunan Bank-Bank Milik Negara (Himbara) Member
Ikatan Bankir Indonesia (IBI) Secretary
Jenderal World Saving Bank Institution (WSBI) Member
Perhimpunan Bank-Bank Umum Nasional (Perbanas) Vice Chairman 1
Forum Humas BUMN Member
Asosiasi Emiten Indonesia Member
Konsorsium Data Kerugian Eksternal (KDKE) Member
Certified Wealth Manager’s Association (CWMA) Member
Asosiasi Sistem Pembayaran Indonesia (ASPI) Member
Associate Cambiste Internationale (ACI) Indonesia (Forexindo) Member
Forum Komunikasi Direktur Kepatuhan Perbankan (FKDKP) Member
Lembaga Alternatif Penyelesaian Sengketa Perbankan Indonesia (LAPSPI) Member
Ikatan Auditor Intern Bank Member
The Institute of Internal Auditor (IIA)-lndonesia Chapter Member
Task Force on Climate Related Financial Disclosures Member
United Nations Environmental Programme Finance Initiative (UNEP FI) Member
Inisiatif Keuangan Berkelanjutan Indonesia (IKBI) Member
Asian Venture Philanthropy Network (AVPN) Member
Bankers Association for Risk Management (BARa) Vice Chairman
Forum Manajemen Risiko General Treasurer
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BTN Wins PT Bank Tabungan Negara (Persero) Tbk (BTN) received two
International prestigious awards at the Global Retail Banking Innovation Awards
Awards for ESG 2024 organized by The Digital Banker, a Singapore-based global
financial industry media and research institution. BTN won the
Innovation Mortgage Product of the Year – ESG category for its innovation
through the Low-Emission Housing program, which aims to
build 150,000 environmentally friendly housing units by 2029. The
program was recognized for driving circular economic activities
by involving eco-friendly material producers, housing developers,
and consumers. This achievement highlights BTN’s dedication to
mitigating climate change impacts and promoting sustainability
values.
Additionally, BTN was honored as Highly Acclaimed for Best
ESG Initiative for its efforts to integrate environmental, social,
and governance principles into its ESG framework. BTN has also
embedded ESG principles into its long-term strategy through its
2024-2029 ESG Roadmap, which emphasizes products and policies
that support diversity, inclusivity, and sustainability. This includes
increasing the proportion of women in senior management and
involving people with disabilities. This international recognition
serves as a strong motivation for BTN to continue strengthening
its role as an ESG Champion in Indonesia’s banking industry.
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Economic Performance in 2024 [GRI 3-3]
Indonesia’s economic performance in 2024 reflects as opportunities to accelerate growth aligned with
steady recovery efforts amidst various global ESG principles. BTN has continued to deliver significant
challenges. According to official data from the performance, particularly in the property and housing
Indonesian Statistics Agency (BPS), the country’s finance sectors, substantially contributing to Indonesia’s
economic growth in the third quarter of 2024 was 4.95% disbursing mortgage loans (KPR). Throughout 2024, BTN
year-on-year (YoY). In addition, quarter-to-quarter successfully disbursed financing for 199,384 housing
(QtQ) growth reached 1.50% compared to the previous units.
quarter. These achievements indicate a positive trend in
national economic activity. BTN consistently plays a strategic role in the housing
finance sector as part of its contribution to national
This stable economic recovery underscores the economic improvement and strengthening. In 2024, BTN
critical role of the banking sector in supporting disbursed 118,665 subsidized housing units, amounting
national growth. Banks in Indonesia are now facing to Rp19.45 trillion, capturing 73.87% of the subsidized
the challenge of integrating sustainability principles, mortgage market share. This achievement highlights
such as Environmental, Social, and Governance (ESG) BTN’s commitment to supporting the government
factors, into their services and products. Beyond in providing adequate housing for low-income
developing innovative, sustainable financial products communities while solidifying its position as a market
to drive real sector growth, the banking industry also leader in housing finance in Indonesia.
contributes to climate change mitigation and reducing
social inequality. The banking sector can play a more BTN’s efforts and consistency in managing its economic
significant role in fostering inclusive and sustainable performance this year resulted in a net profit of Rp3.01
economic growth with the right strategies. trillion, reflecting 85.26% of the target set. Despite
challenges affecting performance, BTN remains focused
BTN remains steadfast in its commitment to supporting on sustainability strategies expected to strengthen its
economic recovery by leveraging existing challenges market position and add value for stakeholders. [OJK F.2]
Comparison Table of Bank Business Plan and Financial Realization for 2024 [OJK F.2]
2024 Realization 2024 Plan
Description Achievement
(Rp Billion) (Rp Billion)
Financial Position
Assets 469,615 471,792 98.69%
Loans Disbursed* 357,973 367,134 97.50%
Liabilities* 407,795 439,299 92.83%
Customer Deposits 352,437 379,548 92.86%
Giro ** 159,906 136,365 117.26%
Savings** 39,222 42,762 91.72%
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2024 Realization 2024 Plan
Description Achievement
(Rp Billion) (Rp Billion)
Time Deposits** 153,309 154,353 99.32%
Equity 32,572 32,493 100.24%
Profit (Loss)
Interest Income 29,542 31,331 94.29%
Non-Interest Operating Income 4,576 3,924 116.62%
Pre-Tax Profit 3,773 4,405 85.65%
Net Profit 3,007 3,527 85.26%
Financial Ratios (%)
Capital Adequacy Ratio (CAR) 18.50 18.86 98.09%
Non-Performing Loan (NPL) Gross 3.16 2.95 107.12%
Return on Assets (ROA) 0.83 0.97 85.57%
Return on Equity (ROE) 10.76 13.09 82.20%
*) Including Sharia financing
**) Excluding syirkah
Economic Value Generated and Distributed
BTN is committed to delivering positive impacts for for employees, taxes to the government, and various
stakeholders while contributing to Indonesia’s economic Corporate Social and Environmental Responsibility
growth. The monetary value directly generated (CSR) programs that benefit the community. Below
comes from BTN’s business activities. This value is are details of the economic value generated and
then distributed through remuneration and benefits distributed: [GRI 3-3]
Table of Economic Value Generated and Distributed [GRI 201-1] [OJK-B.1]
2024 2023 2022
Description
(Rp Billion) (Rp Billion) (Rp Billion)
Economic Value Generated
Interest Income 25,473 24,722 23,233
Sharia Profit Sharing Income 4,069 3,559 2,674
Other Operating Income 4,576 3,891 2,275
Non-Operating Income (52) (160) 61
Total Economic Value Generated 34,066 32,012 28,243
Economic Value Distributed
Interest and Bonus Expenses (15,913) (13,203) (9,867)
Profit Sharing and Bonus Expenses (2,135) (1,648) (1,043)
Other Operational Expenses *) (5,817) (5,034) (5,249)
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2024 2023 2022
Description
(Rp Billion) (Rp Billion) (Rp Billion)
Employee Salaries and Benefits (4,446) (3,983) (4,190)
Procurement of Goods and Services (1,635) (2,313) (1,042)
Dividend Payments to Shareholders (700) (609) (237)
Government Payments (3,764) (3,143) (2,465)
Expenditure for Community Social Investments **) (89) (79) (61)
Total Economic Value Disributed (33,133) (29,938) (24,154)
Economic Value Retained 933 2,074 4,089
*) Operational expenses exclude salaries and employee benefits.
**) Realization of funds distributed under the CSR program
In 2024, BTN managed its finances independently income from opportunities or financial implications
without relying on financial assistance from the triggered by climate change. [GRI 201-2, 201-4]
government. Furthermore, the Bank did not generate
Financial Performance
BTN has presented transparent and comprehensive and programs listed in the report reflect solid financial
financial reports in its 2024 Annual Report. The activities performance, as shown in the following table:
2024 2023 2022
Description
(Rp Billion) (Rp Billion) (Rp Billion)
Total Asset 469,615 438,750 402,148
Bank Credit/Financing 357,973 318,106 298,282
Third Party Funds 381,756 349,699 322,098
Total Liabilities 407,795 381,164 351,377
Total Equity 32,572 30,479 25,909
Net Profit 3,007 3,501 3,045
Financial Ratio (%)
Capital Adequacy Ratio 18.50 20.07 20.17
Non-Performing Loan (NPL) Gross 3.16 3.01 3.38
Return on Asset (ROA) 0.83 1.07 1.02
Return on Equity (ROE) 10.76 13.86 16.42
Net Interest Margin (NIM) 2.86 3.75 4.40
Operating Expenses to Operating Income Ratio 88.70 86.10 85.99
Loan to Deposit Ratio (LDR) 93.79 95.36 92.65
*) Including deposits in other banks and temporary syirkah funds
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Contribution to the State
BTN is committed to transparent and ethical business the national economy. In 2024, BTN contributed Rp4.2
conduct as part of its social responsibility and trillion through various taxes paid to support national
regulatory compliance. Tax and dividend payments economic development.
reflect this commitment and significantly contribute to
Table of BTN Contributions to the Government
2024 2023
Tax Type
(Rp Million) (Rp Million)
Tax
Value Added Tax (VAT) and Sales Tax on Luxury Goods (PPN & PPnBM) 3,715,115 3,123,042
Import/Export Duties, Customs and Excise, Stamp Duty 25,904 24,307
Land and Building Tax for Plantation, Forestry, and Mining (PBB P3) 9,353 1,897
Land and Building Tax for Plantation, Forestry, and Mining (PBB P3) 13,434 365
Other Central Government Taxes (e.g., Carbon Tax) - -
Regional Taxes and Levies (PDRD), including Land and Building Tax for Urban - -
and Rural Areas (PBB P2)
Total Tax Contribution (Total A) 3,763,806 3,419,611
Non-Tax State Revenue (PNBP)
Dividends 420,119 365,409
Other Non-Tax State Revenue - -
Total Non-Tax State Revenue Contribution (Total B) 420,119 365,409
Total Contribution to the State (Total A and B) 4,183,924 3,515,020
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Credit Distribution
In 2024, BTN disbursed loans amounting to Rp357.97 The volume of BTN’s consumer loan distribution
trillion, reflecting an increase of Rp39.88 trillion or 12.53% reached 179,539 housing units, marking a decrease of
compared to the previous year’s figure of Rp318.11 trillion. 19,447 units or 9.77% compared to 2023, which recorded
This achievement fulfilled 97.50% of the 2024 RBB target 198,986 housing units. This decline was attributed to a
of Rp367.13 trillion. The performance was primarily driven reduction in Subsidized Mortgages, Non-Subsidized
by housing loans, comprising both Subsidized and Non- Mortgages, and Non-Housing Loans, totaling 21,235
Subsidized Mortgages. units or equivalent to an 11.18% decrease compared to
2023.
Volume of Consumer Loan Product Distribution Table
Increase (Decrease)
2024 2023
Types of Consumer Loans
(Unit) (Unit)
(Unit) (%)
Housing Loans
Subsidized Mortgages 118,665 130,787 (12,122) (9.27)
Non-Subsidized Mortgages 30,960 36,260 (5,300) (14.62)
Other Housing Loans 10,915 9,127 1,788 19.59
Total Housing Loans 160,540 176,174 (15,643) (8.87)
Non-Housing Loans 18,999 22,812 (3,813) (16.71)
Volume of Consumer Loan Distribution 179,539 198,986 (19,447) (9.77)
BTN recorded an increase in the value of other housing amounting to Rp2.39 trillion. This value grew by Rp12.80
credit product disbursements as of December 31, 2024, billion, or 0.54%, compared to Rp2.38 trillion in 2023.
Table of Consumer Credit Product Disbursement Value
Increase (Decrease)
2024 2023
Types of Consumer Loans
(Rp Million) (Rp Million)
(Rp Million) (%)
Housing Loans
Subsidized Mortgages 19,451,494 20,114,296 (662,802) (3.30)
Non-Subsidized Mortgages 15,790,588 16,191,348 (400,760) (2.48)
Other Housing Loans 2,387,348 2,374,553 12,795 0.54
Total Housing Loans 37,629,430 38,674,541 (1,045,111) (2.70)
Non-Housing Loans 3,031,148 3,775,958 (744,811) (19.73)
Value of Consumer Loan Distribution 40,660,578 42,450,499 (1,789,923) (4.22)
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BTN also facilitated the distribution of Sharia consumer units. The growth was driven by an increase in Subsidized
financing for a total of 311,252 housing units until 2024. Mortgages by 29,059 units, or 13.10%, and Non-Housing
This represents an increase of 34,744 units, or 12.57%, Financing by 425 units, or 13.09%, compared to 2023.
compared to 2023, which recorded 276,508 housing
Volume of Sharia Consumer Financing Product Distribution Table
Increase (Decrease)
2024 2023
Types of Sharia Consumer Financing
(Unit) (Unit)
(Unit) (%)
Housing Financing
Subsidized Mortgages 250,808 221,749 29,059 13.10
Non-Subsidized Mortgages 55,899 50,544 5,355 10.59
Non-Mortgage Financing 873 968 (95) (9.81)
Total Housing Financing 307,580 273,261 34,319 12.56
Non-Housing Financing 3,672 3,247 425 13.09
Volume of Consumer Financing Distribution 311,252 276,508 34,744 12.57
BTN recorded a consumer financing product compared to 2023, which stood at Rp34.77 trillion. The
distribution value of Rp41.16 trillion as of December 31, growth was primarily driven by an increase in Housing
2024. This reflects an increase of Rp6.38 trillion, or 18.36%, Financing amounting to Rp6.26 trillion, or 18.10%.
Value of Sharia Consumer Financing Product Distribution Table
Increase (Decrease)
2024 2023
Types of Sharia Consumer Financing
(Rp Million) (Rp Million)
(Rp Million) (%)
Housing Financing
Subsidized Mortgages 26,521,953 22,961,992 3,559,961 15.50
Non-Subsidized Mortgages 14,303,159 11,604,082 2,699,077 23.26
Non-Mortgage Financing 40,953 38,217 2,736 7.16
Total Housing Financing 40,866,065 34,604,291 6,261,774 18.10
Non-Housing Financing 290,105 168,816 121,289 71.85
Value of Consumer Financing Distribution 41,156,171 34,773,107 6,383,064 18.36
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BTN Drives Economic Growth with Mass KUR
and Mortgage Signing Events
PT Bank Tabungan Negara (Persero) Tbk (BTN) BTN also strengthened its support for micro, small,
successfully held mass mortgage signing events and medium enterprises (MSMEs) by disbursing
for 4,824 housing units simultaneously across business capital loans totaling Rp2.84 trillion as of
various regions in Indonesia. From January to July June 2024, reflecting a growth of 33.3% compared to
2024, BTN realized 112,000 subsidized mortgage the same period the previous year. Of this amount,
units, including through the Housing Finance Rp797.8 billion was allocated for People’s Business
Liquidity Facility (FLPP) and Public Housing Savings Loans (KUR), and Rp2.04 trillion for Micro, Small,
(Tapera) schemes, out of the national target and Medium Enterprise Loans (KUMKM). These
of 166,000 units. This program highlights BTN’s loans were targeted at businesses related to the
commitment to expanding access to affordable housing ecosystem and leveraged digitalization
and livable housing, particularly for millennials, to simplify access to credit. This strategic initiative
who accounted for 89% of subsidized mortgage underscores BTN’s role in fostering economic
realization as of June 2024. growth and financial inclusion in Indonesia.
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Sustainable Environmental Management 85 Energy Management 88 Emission Management 94 Water Management 96 Waste Management 100 Green Office at the Head Office
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The impacts of environmental degradation
and climate change are becoming increasingly
apparent and have emerged as significant
challenges. Recognizing these impacts, BTN
is committed to reducing the negative effects
on the environment caused by operational
activities.
Managing the risks of climate change and its effects on BTN has also ensured the Bank’s compliance with
ecosystems (climate change and ecosystems) has also environmental and social issues. This commitment
become an integral part of BTN’s environmental, social, involves routine reporting conducted twice a year,
and governance (ESG) framework. Therefore, BTN has separate from the Bank’s plans and initiatives, and
designed various programs to mitigate climate change includes the implementation of the Environmental
risks. These efforts also serve as the Bank’s contribution Management Plan (RKL) and the Environmental
to supporting the government’s commitment to Monitoring Plan (RPL), which refer to the Minister of
achieving carbon neutrality by 2060 and advancing the Environment Decree No. 45 of 2005 on Guidelines for
United Nations Sustainable Development Goals (SDGs), Preparing Environmental Monitoring Plans (RPL), as well
specifically Goal 13: Climate Action. [GRI 3-3] as other applicable regulations and laws.
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Energy Management
As a banking institution, energy plays a critical role in including generators used as backup power sources.
supporting operational activities and the technology While energy consumption in the banking sector is not
used in providing daily financial services. BTN utilizes as extensive as in other business sectors, BTN recognizes
electricity to power and illuminate office facilities such that the risks arising from its activities still contribute to
as elevators, air conditioning, and photocopy machines. negative environmental impacts. [GRI 3-3]
BTN also uses fuel to support operational activities,
Energy Management Initiatives
As part of its commitment to the future, BTN actively c. Implementing policies to reduce electricity loads
conducts various energy efficiency initiatives as a in offices after operational hours;
strategic approach to reduce energy consumption. d. Utilizing a Building Automation System (BAS) to
Significant energy usage primarily comes from elevator manage electrical equipment, including turning
operations and air conditioning systems, both of which off lights, elevators, and cooling units to improve
can be classified as SEU (Significant Energy Use). efficiency;
Therefore, BTN focuses on energy efficiency programs e. Turning off lighting in unused spaces through
in the BTN Tower buildings, covering the efficient use zone-based lighting controls;
of electrical equipment such as water heaters, air f. Promoting energy-saving practices such as
conditioners (chillers), and elevators. The initiatives turning off lights when not in use and unplugging
carried out include the following: [GRI 3-3] [OJK F.7] unused devices;
a. Operating 36 electric vehicles, consisting of g. Using solar-powered water heaters for supplying
24 electric motorcycles and 12 electric cars, to hot water in the Executive restroom; and
support operational activities; h. Scheduling the operation of air conditioning units
b. Developing Public Electric Vehicle Charging and elevators according to operational needs.
Stations (SPKLU) at the BTN Tower buildings as The operational schedules for air conditioning and
part of BTN’s commitment to supporting the use elevators are as follows:
of electric vehicles and reducing the carbon
footprint;
Table of Air Conditioning Operation Schedule
Air Conditioning Operational Schedule Number of Operating Units
06:00 AM: Air conditioning operates 2 units
06:30 AM: Air conditioning operates 3 units
07:00 AM: Air conditioning operates 4 units
07:30 AM: Air conditioning operates 5 units
02:00 PM: Air conditioning operates 1 unit
04:00 PM: Air conditioning operates 1 unit
05:00 PM: Air conditioning operates 2 units
07:00 PM: Air conditioning operates 1 unit
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Table of Elevator Operational Schedule
Number of Operating
Elevator Operational Schedule
Elevators
06:00 AM: All elevator units are operational All elevator units
06:00 PM: Elevators turned off 2 units
08:00 PM: Elevators turned off 2 units
10:00 PM: Elevators turned off 2 units
Saturday/Sunday: Only elevators in the low zone, high zone, and parking areas are
1 unit
operational
i. Replacement of TL and essential lamps with LED k. Replacement and procurement of new inverter-
lamps; type AC units; and
j. Modernization of 10 elevator units with updated l. Use of advertising media with LED videotron.
control systems and mechanics for improved
efficiency;
Energy Management Performance
BTN has conducted comprehensive measurement out using a methodology from the Ministry of Energy
and recording of energy usage, including electricity and Mineral Resources, based on energy usage
and fuel (BBM) consumption for the Bank’s operational (physical units) multiplied by calorific value. Based on
vehicles. These records serve as the basis for measuring this methodology, total energy consumption during the
efficiency and effectiveness in implementing energy- reporting year can be detailed as follows:
saving efforts. Energy usage measurement is carried
Energy Consumption [GRI 3-3, 302-1, 302-2] [OJK F.6]
Energy Source Unit 2024 2023 2022
Electricity GJ 224,920 34,276 68,829
Fuel GJ 155,332 82,321 93,403
Total Energy Usage GJ 380,252 116,597 162,232
*)In 2024 there is an additional coverage of branch office data, so the Bank sets 2024 as the baseline year of calculation.
Energy Intensity
Energy intensity reflects energy usage per unit of intensity is presented per employee and per branch
activity, output, or specific metrics. Furthermore, energy office as follows: [GRI 302-3]
Energy Usage Intensity
Denominator 2024 2023 2022
Employees 29.60 GJ/employee 9.68 GJ/employee 13.68 GJ/employee
Office Unit 513.85 GJ/office unit 31.84 GJ/office unit* 44.33 GJ/office unit*
*)Data restated
The increase in intensity in 2024 is primarily due to the to enhance the efficiency of the Bank’s business
addition of the head office, Menara 2 BTN. Furthermore, operations.
there has been an expansion of operational vehicles
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Renewable Energy Usage
BTN recognizes that most of the energy used is fossil-
based, which negatively impacts the environment
and contributes to climate change. As part of its
commitment to improve sustainable business practices,
BTN has gradually increased the use of renewable
energy sources. As of 2024, 7 (seven) BTN offices have
installed solar panels, with energy generation capacity
reaching 231 kWp. The 7 (seven) offices that have used
solar panels are Karawang KC, Medan KC, Gorontalo KC,
Balikpapan KC, Cilegon KC, Bandung KC, and Tower 1
BTN. The latest information on renewable energy usage
is detailed below:
Total Renewable Energy Usage
Solar Panels
19,129.54 kWh
Total Renewable
Energy Usage
68.87 GJ
Through the use of renewable energy, BTN managed to
replace 68.87 GJ of electricity consumption. This step
not only reduces dependence on conventional energy
sources, but also supports efforts to reduce carbon
emissions and implement sustainability principles in
the Bank’s operations. [GRI 302-4, 302-5]
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Emission Management
Greenhouse Gas Emissions
As a company contributing to greenhouse gas (GHG)
emissions, BTN is committed to supporting efforts to
reduce them by placing GHG emission management
under the Climate Change and Ecosystems pillar,
setting a target to reduce emissions by at least 30%
from operational activities over the next five years
(2023-2029). BTN has contributed to supporting the
government in achieving carbon neutrality (Net Zero
Emission/NZE) by 2060, in line with the Enhanced
Nationally Determined Contributions (NDC) target of
43.20%. To strengthen its commitment to reducing
the negative impacts of climate change risks, BTN is
in the process of setting a Net Zero Emission target.
Additionally, BTN has developed an ESG roadmap for
2023-2029, which includes energy efficiency targets,
digitalization to reduce paper usage, and operational
efficiency improvements in the short, medium, and long
terms. [GRI 3-3]
BTN considers GHG emissions inventory an essential
step to measure emissions generated by activities in supporting the achievement of the Sustainable
that potentially contribute to global warming (Global Development Goals (SDGs) and the company’s climate
Warming Potential/GWP), including CO2, N2O, CH4, targets, while ensuring that sustainability policies
and CFC. The results of the emissions calculation are encompass environmental, social, and governance
presented in CO2 equivalent units (CO2 eq). In line with (ESG) aspects. The committee also oversees ESG-related
the initiatives implemented previously, BTN continues risks and opportunities and makes strategic decisions
to take strategic steps to reduce generated emissions. during its annual meetings. During the reporting year,
This year, BTN realized various initiatives, such as the ESG Committee held five (5) meetings. Additionally,
increasing solar panel adoption and expanding the BTN has an Enterprise & ESG Risk Management Division,
use of electric vehicles. As of this reporting period, BTN led by the Head of Division, which is directly responsible
has installed solar panels in seven offices and utilized for implementing and monitoring BTN’s ESG initiatives,
electric vehicles. [GRI 3-3] such as carbon emission reduction, supporting social
aspects, and conducting Climate Risk Stress Tests to
As part of its broader sustainability efforts, BTN has assess the impact of climate change on the company’s
established an ESG Committee led by the President sustainability. Through these efforts, BTN is committed
Director, with members consisting of the Board of to continuously integrating sustainability principles into
Directors and SEVPs. This committee plays a key role its operations and creating long-term positive impacts
for society and the environment.
Scope 1 and Scope 2 GHG Emissions
BTN regularly monitors emission levels across all comprehensive measurements of Scope 1 and Scope
operational areas to facilitate oversight and reporting. 2 GHG emissions. Scope 1 emissions are derived from
Throughout the reporting year, BTN conducted transportation and fuel consumption for generators,
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while Scope 2 emissions originate from indirect Mineral Resources (DJK-ESDM) in 2020. Meanwhile, for
emissions due to electricity supplied by the State fuel emissis, BTN uses factors issued by the Agency for
Electricity Company (PLN) as the Bank’s business energy Oil and Gas (Lemigas) under the Ministry of Energy and
provider. Mineral Resources in 2021. Emission calculations include
CO2 gas multiplied by a GWP factor of 1 and exclude
BTN calculates emissions using an operational control biogenic CO2 emissions. [GRI 305-1, 305-2, 305-3] [OJK F.11] [TCFD
approach based on the methodology of the IPCC Metrics.b]
Guidelines 2006, updated in 2019, and referring to the
ISO 14064 Greenhouse Gases standard. Regarding Information on GHG emissions produced is detailed as
electricity emissions, BTN refers to factors issued by the follows: [GRI 305-1, 305-2, 305-3] [OJK F.11] [TCFD Metrics.b]
Directorate General of Electricity, Ministry of Energy and
GHG Emissions Scope 1 and Scope 2 Generated
Emission Source Description Unit 2024* 2023 2022
Scope 1 GHG Emissions
Fuel Oil (BBM) Direct emissions of stationary combustion ton CO2 eq 210 124 143
Direct emissions of mobile combustion ton CO2 eq 9,160 4,844 5,494
Refrigerant Usage Fugitive Emissions ton CO2 eq 2,685 2,314 N/A
Total Scope 1 GHG Emissions ton CO2 eq 12,054 7,282 5,637
Scope 2 GHG Emissions
Electricity Indirect emissions from imported/ ton CO2 eq 56,074 8,694 16,985
purchased electricity consumption
Total Scope 2 GHG Emissions ton CO2 eq 56,074 8,694 16,985
Total Scope 1 and 2 GHG Emissions ton CO2 eq 68,128 16,246 22,622
*)In 2024 there is an additional coverage of branch office data, so the Bank sets 2024 as the baseline year of calculation.
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Scope 1 and Scope 2 GHG Intensity
GHG intensity indicates the total GHG emissions per unit number of employees, expressed in tons of CO2 eq per
of activity, output, or other specific metrics. Emission employee. Additionally, calculations are also performed
intensity is calculated by dividing the total GHG emissions in tons of CO2 eq per office unit. Information on GHG
(Scope 1 and Scope 2) produced by the Bank by the intensity is detailed in the following table: [GRI 305-4]
GHG Emission Intensity for Scope 1 and Scope 2
Denominator 2024 2023 2022
Office Units 92.07 tons CO2 eq/ office unit 21.95 tons CO2 eq/ office unit* 30.65 tons CO2 eq/office unit*
Revenue 0,0000000020 ton CO2 eq/Rp 0,0000000005 ton CO2 eq/Rp 0,0000000008 ton CO2 eq/Rp
*)Data restated
The increase in intensity in 2024 is primarily due to the to enhance the efficiency of the Bank’s business
addition of the head office, Menara 2 BTN. Furthermore, operations.
there has been an expansion of operational vehicles
Scope 3 GHG Emissions
To enhance the comprehensiveness of emission In the financed emissions category, BTN refers to the
reporting, since 2023 BTN has mapped relevance and standards of The Partnership for Carbon Accounting
calculated Scope 3 GHG emissions. This calculation Financials (PCAF). Financed emissions are generated
includes three main categories in the Bank’s supply from financial services provided by BTN, including
chain activities, namely: investments and loans. The Bank has calculated
• Purchased goods financed emissions per sector, such as construction,
• Business travel energy, transportation, Industrial Process and
• Financed emissions Production Use (IPPU), and other sectors. Meanwhile, for
the other two categories, namely business travel and
purchased goods, BTN refers to the standards set by the
GHG Protocol. [GRI 305-3] [TCFD Metrics.a]
Financed Emissions by Business Sector
2024 2023*
Business Sector Financed Financed
Outstanding Outstanding
Emissions (ton Emissions (ton
(Rp Billion) (Rp Billion)
CO2 eq) CO2 eq)
Processing Industry 401 1,445.61 474 1,237.05
Construction 25,650 191,281 30,777 88,723.20
Electricity, Gas, and Water 4,668 342,047 4,931 519,353.23
Mining and Quarrying 55 12,054 1,840 65,349.18
Agriculture, Hunting, and Forestry 229 26,024 30 752.52
Transportation, Warehousing, and
4,016 180 4,317 15,841.47
Communication
Total 35,019 573,032 42,369 691,256.65
*)Data restated
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The restatement of data in the Sustainability Report The restatement of data in the Sustainability Report
is carried out to ensure transparency and accuracy is carried out to ensure transparency and accuracy
of information, with revisions to the previous year’s of information, with revisions to the previous year’s
report due to updates in calculation methodology report due to updates in calculation methodology
and adjustments to the re-identification of business and adjustments to the re-identification of business
sectors in financed emissions. In the previous year, the sectors in financed emissions. In the previous year, the
calculation only covered the top 20 debtors with the calculation only covered the top 20 debtors with the
largest outstanding balance (Rp24 trillion), whereas this largest outstanding balance (Rp24 trillion), whereas this
year, it has been expanded to cover 85% of the sectors year, it has been expanded to cover 85% for 7 (seven)
in accordance with OJK regulations (IDR 42 trillion). sectors sectors in accordance with OJK regulations
(Rp42 trillion).
Summary of BTN’s Scope 3 Emissions
Description Unit 2024 2023 2022
Category 1: Purchased Goods ton CO2 eq 4,739 6,447 4,614
Category 6: Business Travel ton CO2 eq 3,294.32 285 276
Financed Emissions ton CO2 eq 573,032 691,256.65 N/A
Total Scope 3 Emissions ton CO2 eq 581,065.32 698,018.65 4,890
* Data restated
In managing Scope 3 emissions, BTN has implemented of operational activities to reduce paper usage,
various strategies, including enhancing engagement the implementation of sustainable procurement,
with business partners to disclose GHG values from sustainable waste management, and the application of
emissions generated by products transacted to and a Portfolio Guideline that contains ESG principles. These
from the Bank. In 2024, BTN developed the 2024-2029 measures ensure that BTN’s credit portfolio avoids
ESG Roadmap, outlining various initiatives to reduce the funding sectors with high environmental risks while
company’s overall emissions. Some of the initiatives helping to keep financed emissions under control.
already implemented include the digitalization
Carbon Neutral
In addition to initiatives undertaken in energy efficiency of trees at several locations in 2024. BTN calculated
and the enhancement of renewable energy mixes, BTN the carbon absorption resulting from the tree planting
conducted tree planting activities, with various types activities as follows;
Carbon Absorption Calculation
Description Unit 2024 2023
Total Trees Tree 29,615 5,323
Carbon Absorption Value ton CO2 eq 18,290.73 3,449
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Collaboration for BTN’s concern for environmental management is not only
Mangrove Planting demonstrated through internal Bank programs but is also
encouraged through efforts to preserve the surrounding
environment. One of the proactive steps taken by the Bank is
mangrove planting. In 2024, BTN collaborated with the Financial
Transaction Reports and Analysis Center (PPATK) to plant 3,000
mangroves in Bali. The Bank supports nature conservation by
releasing 1,000 sea turtle hatchlings back into their natural habitat.
In addition to contributing to the reduction of climate change
impacts, this initiative reflects the Bank’s role in biodiversity
conservation efforts. The tree planting and hatchling release
programs also support the Sustainable Development Goals
(SDGs), particularly Goal 13: Climate Action and Goal 15: Life on
Land.
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BTN Plants 200 As part of the celebration of International Mangrove Day on July
26, 2024, BTN, through its Corporate Social and Environmental
Mangrove Trees Responsibility (TJSL) program, collaborated with Jejakin to plant
to Commemorate 200 mangrove trees at Taman Wisata Angke, Pantai Indah Kapuk,
World Mangrove Jakarta. This activity is part of BTN’s commitment to conducting
sustainable and environmentally responsible operations while
Day realizing Clean Banking Operations.
The planting of 200 mangrove trees is estimated to absorb
approximately 10.99 tons of CO2e, equivalent to saving 166,667
sheets of paper, according to the research of Xiang et al., 2023. This
demonstrates BTN’s tangible contribution to reducing its carbon
footprint and supporting climate change mitigation efforts.
As part of its commitment to the Sustainable Development Goals
(SDGs), particularly SDG No. 13: Climate Action, BTN supports the
preservation of mangrove forests, which have proven to be more
effective at absorbing carbon dioxide than tropical rainforests
or peatlands. Additionally, this activity contributes to SDG No. 14:
Life Below Water, as mangrove forests serve as natural barriers,
protecting coastlines from tsunamis, and are vital ecosystems for
conserving marine biodiversity.
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Emissions of Ozone-Depleting Substances, Persistent Organic
Pollutants, and Other Significant Air Emissions
As a company focused on providing financial and the gradual reduction in refrigerant use as an additional
investment services, BTN’s business activities are not coolant for AC systems. BTN continues to collaborate
relevant to ozone-depleting substances, persistent with partners to support programs that provide positive
organic pollutants (POPs), volatile organic compounds benefits to the environment in a sustainable manner.
(VOCs), particulate matter (PM), and other significant [GRI 305-1, 305-2, 305-3, 305-5, 305-6, 305-7] [TCFD Metrics.a, c]
air emissions. In this regard, BTN has not conducted
calculations related to these pollutants. However, Information on refrigerant usage is detailed in the
BTN remains committed to managing environmental following table: [GRI 305-6]
impacts by reducing its carbon footprint and supporting
sustainability-driven initiatives. One of these initiatives is
Total Refrigerant Usage
Description Unit 2024* 2023 2022
Refrigerant Usage kg 2,065 1,780 2,144
*)In 2024 there is an additional coverage of branch office data
Water Management
Water is a vital resource for the Bank in carrying out daily
operations. It is mainly used for domestic office needs, 1. Using PDAM water as the primary source in
cleaning toilets, watering plants, and filling fountains. compliance with local regulations regarding
Some of these water needs are fulfilled through a groundwater use;
Regional Water Utility Company (PDAM), while others 2. Constructing infiltration wells with a capacity of 48
are sourced from deep wells. m³ each, resulting in a total rainwater absorption
capacity of 96 m³;
BTN recognizes the environmental risks associated 3. Installing water-saving devices on toilets to
with water, including effluents, scarcity, and flooding. conserve water;
Therefore, BTN pays special attention to water 4. Implementing a sewage treatment plant (STP)
management, referring to Law No. 17 of 2019 concerning system to ensure that discharged water does not
Water Resources. BTN is committed to using water wisely, harm the environment and has obtained disposal
aiming to support sustainability without compromising permits from relevant authorities. The waste
water availability in the surrounding environment. [GRI treatment facility at the BTN Tower has a capacity
3-3] of 260 m³/day, currently operating at 220 m³/day.
These figures align with the Wastewater Disposal
To maintain ecosystem balance and ensure clean water Permit issued on July 19, 2018;
availability in the future, BTN has implemented efficient 5. Utilizing treated water from the STP and rainwater
and sustainable water management, including: reservoirs for plant watering, fountain filling, and
car washing;
6. Managing clean water use at the BTN Tower by
creating a clean water balance sheet as follows:
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Clean Water Usage Balance at Menara BTN Building
Office Toilets
183 m3/day
Guest Toilets
10 m3/day
Sewage
Public
Prayer Room Treatment
Drainage
20 m3/day Plant Capacity
220 m3/day
260 m3/day
Drinking Water Building
Company (PAM) Cleaning
Supply 24 m3/day
274 m3/day
GWT Canteen Grease
274,1 m3/day 5 m3/day Trap
Fountain
Evaporates
Groundwater 2,1 m3/day
Reserve
0,1 m3/day
Chiller
Evaporates
10 m3/day
Garden Irrigation Seeps into
10 m3/day the ground
As part of its monitoring and evaluation efforts, BTN in BTN’s operational areas. Information regarding water
monitors water usage based on PDAM water usage bills usage across all operational activities is detailed as
and flowmeter readings installed at its facilities. Until the follows: [GRI 3-3, 303-1, 303-3, 303-5] [OJK F.8]
reporting year, the Bank has not measured water stress
Water Usage Table [GRI 303-1, 303-5] [OJK F.8]
Water Source Unit 2024* 2023 2022
Third-Party Water Supply
PDAM m3 1,681,793 284,419 606,967
Groundwater
Deep Well m3 8,118,194 7,095 63,662
Total m3 9,799,987 291,514 670,629
*)In 2024 there is an additional coverage of branch office data
As a manifestation of its commitment to environmental sustainability principles, BTN has set an ambitious target to
reduce water consumption by 30% by 2029.
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Waste Management
Waste Management
BTN generates various types of waste categorized into collaborates with third parties licensed by the Ministry
solid and liquid. This waste is further classified into of Environment and the Ministry of Transportation
hazardous and toxic waste and non-hazardous waste. for waste management. The Bank also ensures that
The solid waste generated by the Bank includes office waste management is carried out professionally and in
waste, electronic equipment, lamps, batteries, and compliance with regulations. [GRI 3-3, 306-2, 306-4]
old furniture. Meanwhile, the liquid waste generated
includes used oil from operational vehicles and In addition to waste management, BTN emphasizes 3R
generators, as well as domestic wastewater from toilets activities (Reduce, Reuse, and Recycle). Concrete steps
and cafes. [GRI 3-3, 306-1] include issuing appeals to prevent the use of disposable
equipment and encouraging the reuse of organic
BTN consistently makes efforts to manage all waste waste from office waste to produce compost. BTN also
produced to minimize negative impacts on the provides waste bins on every floor of its office buildings
environment and human health. Waste management to facilitate the waste management process. The Bank
refers to Law No. 18 of 2008 on Waste Management, has prepared temporary hazardous waste storage
Government Regulation No. 101 of 2014 on Hazardous facilities (TPS B3). [GRI 3-3, 306-2]
Waste Management, and Government Regulation
No. 74 on the Management of Hazardous and Toxic A detailed explanation of the total amount and
Substances. Specifically, for hazardous waste, BTN management of waste is outlined as follows:
Waste Management Table [GRI 3-3, 306-3, 306-4, 306-5] [OJK F.13, F.14]
Types of Waste Satuan 2024 2023* 2022*
Building Waste Ton 131.76 119.01 119.01
Food waste. beverages (organic) Ton 5.47 5.47 5.47
Paper, cardboard Ton 0.00 0.00 0.00
Glass. can. plastic Ton 0.00 0.00 0.00
Use Oil Ton 0.00 0.01 0.01
TL lamps. PLCs. ballasts. and cables Ton 0.01 0.03 0.03
Freon Tube Waste Ton 0.00 0.00 0.00
Other types of waste Ton 0.00 0.00 0.00
Total Ton 137.77 124.52 124.52
*)Data restated
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Transformation On Friday, October 25, 2024, BTN’s Director of Risk Management, Mr.
of Waste Into Setiyo Wibowo, along with the BTN ESG team, visited the Galuga Final
Disposal Site (TPA) in Bogor. During this visit, they met with @plustik.
Sustainable id, a supplier of eco-friendly materials that processes recycled plastic
Solutions for the into floor decking and paving blocks. This visit opened up significant
Future opportunities to transform waste piles into sustainable solutions that
benefit the environment, society, and the economy.
As part of BTN’s commitment to sustainable waste management, this
initiative aims to strengthen efforts in reducing carbon footprints and
creating a greener future. BTN also aims to promote the development
of eco-friendly housing that minimizes negative impacts on the Earth
while supporting the circular economy through more efficient waste
utilization.
More than just waste management, this is a concrete step toward
generating a broad positive impact for both communities and our
planet. Through this collaboration, BTN is committed to continued
innovation, taking bold actions, and building a more sustainable future
for generations to come.
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Paper Usage
In BTN’s operational activities, paper is one of the i. iLoan, an application used for customer loan
main components supporting activities such as processing;
correspondence, memo writing, printing company j. iWealth, an application supporting the growth
reports, account registration, transaction recording, and of Bank BTN’s business products, including
as proof of transactions through ATMs. BTN recognizes bancassurance, mutual funds, and ORI/SUKRI;
the high paper usage in operational activities and k. Smart Collection, a mobile application for
its negative impact on the environment, including collection officers to conduct surveys and handle
deforestation and increased waste. Therefore, BTN customer collections directly via mobile devices;
continuously manages paper waste. [GRI 3-3, 306-1] l. B-Gate, an application for employee attendance,
including management activities such as work-
BTN implements digital banking to address the from-home monitoring, leave requests, and
challenge of reducing paper usage for environmental others;
sustainability. Digitalization initiatives minimize m. Digital Room for E-Learning Modules (DREAM), an
document use and manage paper usage as follows: [GRI application enabling employees to take part in
3-3, 306-2] [OJK F.1] online learning sessions;
a. eProc (e-Procurement), digitalization of the end- n. iRecruitment, a web-based application used by
to-end procurement process as a step toward the Bank to handle recruitment processes for
reducing paper usage (paperless); prospective employees;
b. Monthly account E-statements, proposing two o. Operational Risk Tools (ORMIS), an integrated
enhancements: the automatic delivery of monthly system covering operational risk management
account statements to customer emails and tools, including RCSA, LED, and KRI;
the option for on-demand account statement p. PPDigital, an integrated system for managing
requests.; internal BTN policies accessible to all employees;
c. Virtual Debit Card Feature in BTN Mobile to reduce q. iWork, a board of directors’ e-MoM application for
physical ATM card production and minimize paper managing meeting minutes and creating meeting
use in card application processes at Branch notes;
Offices; r. e-Bank Guarantee, an application enabling online
d. BTN Mobile SBN Feature that allows individual issuance of Bank Guarantees, optimizing services
customers to access, purchase, and manage SBN and enhancing efficiency;
(Government Bonds) investments entirely online; s. e-Deposito: Offering the option of Deposit
e. Correspondence activities are conducted using ownership proof in the form of Deposit Certificates
electronic mail (email), eliminating the use of and Advisories, providing flexibility for customers
faxes; and reducing reliance on physical documents.
f. iFlow, a document management workflow
application facilitating information access among
divisions and branch offices, covering distribution Another initiative undertaken by BTN involves reusing
and disposition processes of documents or letters; paper for internal memos and shredding important
g. Smart Branch, implementing Smart Branch to documents that are no longer in use with a paper
optimize digitalization and minimize the use of shredder, collaborating with third parties to repurpose
paper forms; paper that does not fall under the document retention
h. Rumah Murah BTN, providing convenience for category. At this time, BTN has not utilized eco-friendly
communities to find affordable housing through materials in its operations, such as recycled paper, nor
the latest digital technology, reducing paper does it accept recycled material inputs or use reclaimed
usage in its application process; products. [GRI 3-3, 301-1, 301-2, 301-3, 306-2] [OJK B.1, F.5]
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The Bank’s paper usage is detailed in the following table: [GRI 301-1]
Paper Usage Table
Description Unit 2024* 2023 2022
Paper Usage Sheet 78,987,938 25,592,000 30,445,843
*)In 2024 there is an additional coverage of branch office data
Effluent
BTN adheres to the Regulation of the Governor of Jakarta three months to ensure that discharged wastewater
Special Capital Region No. 122 of 2005 concerning meets the specified quality standards. The table below
Domestic Wastewater Management in processing summarizes the volume of water discharged during the
wastewater at its headquarters. In compliance with reporting period: [GRI 303-2, 303-4, 306-2]
this regulation, BTN measures wastewater quality every
Recapitulation of Water Discharge Volume
Destination of Water Discharge Unit 2024 2023 2022
Surface Water m³ 25,778.00 826.77 651.84
Groundwater m³ 1,143.00 275.00 357.00
Third-Party Water m³ 58,863.00 48,585.00 44,100.00
Total m³ 85,863.00 49,686.77 45,108.84
Description 2024 2023 2022
Water Disposal Discharge of freshwater effluent (<1,000 mg/L
60,085.00 48,860.00 44,457.00
Based on Effluent total suspended solids)
Classification
Other water effluent (>1,000 mg/L total
1,143.00 826.77 651.84
suspended solids)
Total water discharge (m³) 61,228.00 49,686.77 45,108.84
BTN recognizes that spills of chemicals, oil, fuel, or were no incidents involving spills of chemicals, oil, fuel,
other substances can have a negative impact on or other substances. Throughout 2024, BTN received no
environmental quality and human health. Therefore, BTN complaints or reports of material or significant incidents
adopts a careful approach in managing and utilizing related to non-compliance with regulations concerning
materials or substances that pose a risk of spillage. wastewater and effluent disposal. [GRI 303-4] [OJK F.15]
During the reporting year, BTN confirmed that there
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In 2024, BTN allocated environmental management Rp395,372,032 for STP management, Rp111,754,200
expenses amounting to Rp507,126,232, covering for waste management, and Rp1,319,942,775 for tree
environmental preservation costs, STP management, planting. BTN is committed to allocating these funds to
and waste management. The details include ensure optimal environmental management. [OJK F.4]
Green Office at the Head Office
Although operational activities have no direct impact d. Providing temporary storage facilities (TPS) with a
on the environment, BTN consistently supports and capacity of up to 14 m3 in BTN Tower and 18 m3 in
contributes to environmental preservation and social BTN Tower 2, from where the collected waste will
welfare. This commitment is also a pillar in BTN’s be transported to the final processing area (TPA);
Corporate Work Plan and Budget (RAKB) under the e. Having 35 biopore points spread across the BTN
theme “Product Pillars Supporting Sustainable Finance.” Tower area;
f. Conducts a plastic-free campaign in the office
Concrete steps in environmental preservation and by reducing the use of bottled mineral water
social welfare at the Head Office area are implemented and single-use utensils in meetings and events,
by the Bank through various initiatives, including: [OJK F.1] both internal and external, while encouraging
awareness of bringing personal drinking bottles;
a. Conducting regular efforts to prevent g. Encouraging employees to use public
environmental pollution through various transportation for commuting to the office. This
measures, such as: aligns with government policies mandating that
• Using environmentally friendly technology for all operational vehicles of state-owned enterprises
air conditioners (R32, R134A, R410 refrigerants); (BUMN) use non-subsidized fuel with high octane
• Providing temporary storage for hazardous ratings for better environmental sustainability.
waste (TPS LB3) with a storage capacity of 3.20 This was also supported by BTN’s circular letter No.
m x 3.50 m x 2.50 m; 1836/M/PGSD/GS/XI/2013 issued by the General
• Installing a wastewater treatment plant (IPAL) Division and Public Services on November 6, 2013,
at the building with a capacity of 220 m³/day urging regional offices, branch offices, and sharia
and and has met the permitted threshold in branch offices to avoid using RON 88 gasoline
the Wastewater Discharge Permit issued on (Premium);
July 19, 2018, which is 260 m³/day; h. Supporting and participating in the Earth Hour
• Has a wastewater treatment plant (WWTP) at initiative since 2020.
Menara 2 BTN with a capacity of 18 m³.
b. Energy-saving efforts, including: In implementing the green office concept, BTN adheres
• Utilizing solar energy as a water heating source; to the following regulations and guidelines: [GRI 3-3]
• Limiting water usage through flow regulation in a. Law No. 32 of 2009 on Environmental Protection
toilets, ablution areas, and others; and Management (UU No. 32 Tahun 2009);
• Automating the use of lighting and air b. Law No. 17 of 2019 on Water Resources;
conditioning systems through BAS (Building c. Law No. 18 of 2008 on Waste Management;
Automation System) technology. d. Government Regulation No. 101 of 2014 on
c. Implementing the utilization of two infiltration wells Hazardous Waste Management;
in BTN Tower and 25 infiltration wells in BTN Tower 2; e. Government Regulation No. 74 on the Management
of Hazardous and Toxic Substances.
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Green Building Certification for Menara 2 BTN
In November 2024, BTN achieved Green Building 26.7% through clean water usage of 36.65 liters per
certification for environmentally friendly buildings. person per day, the use of sustainable materials,
This certification was awarded by the Green implementation of Outdoor Air Introduction, and
Building Council Indonesia (GBCI), an official various other initiatives supporting sustainability
member of the World Building Council. This principles.
milestone serves as concrete proof of the Bank’s
commitment to creating environmentally friendly The Platinum certification positions Menara 2 BTN as
operations and supporting the implementation of a role model for environmentally friendly buildings
ESG principles across BTN’s business lines. with optimal air quality, lighting, and comfort, which
enhance employee productivity. This achievement
Menara 2 BTN achieved the highest Platinum aligns with BTN’s commitment to becoming an
rating after undergoing a rigorous assessment ESG Champion in Indonesia’s banking industry, as
on sustainability aspects, including energy outlined in the BTN ESG Roadmap 2023–2028.
efficiency, water management, the use of eco-
friendly materials, air quality, and indoor comfort. Following the successful Green Building
BTN’s efforts include increasing green areas by certification for Menara 2 BTN, the Bank continues
32.1%, achieving energy savings of 21.86% with an to demonstrate its commitment to environmental
Electricity Consumption Intensity (IKE) of 234.41 sustainability. Through strategic steps, BTN is now
kWh per meter squared per year, water savings of planning Green Building certification for several
Sustainability Report 2024 | PT Bank Tabungan Negara (Persero) Tbk 101
Page 102
Sustainable
Sustainable Environmental
Environmental Employee Development and
About The Report BTN Profile Management
Management Welfare Support
other buildings, including: • BTN Learning Center in Dago: A future-focused
• BTN Building in Capital City of Nusantara (IKN): training center designed to create a healthy
A symbol of BTN’s contribution to supporting and productive learning environment.
the new environmentally friendly government
center. BTN believes that sustainability is not just
• Branch Offices Kelapa Gading Square and about meeting standards but about building a
Kebon Jeruk: Reflecting BTN’s sustainability better, more sustainable future. With this vision,
initiatives for urban branch operations. BTN remains committed to contributing to
• BTN Ecopark Gandul: An innovative workspace environmentally friendly workspaces across its
that integrates green and energy-efficient operations, supporting national sustainability
concepts. targets, and providing added value for all
stakeholders.
In addition to implementing the green office concept benchmarks for environmental preservation efforts,
and fulfilling environmental responsibilities, BTN including Goal 6 (Clean Water and Sanitation), Goal
strives to preserve the environment through various 7 (Affordable and Clean Energy), Goal 11 (Sustainable
conservation programs and activities. This initiative is Cities and Communities), Goal 12 (Responsible
realized by ensuring that the Bank’s operational offices Consumption and Production), Goal 13 (Climate Action),
are not located in conservation areas or regions with and Goal 15 (Life on Land). [OJK F.1]
protected biodiversity. [GRI 3-3] [OJK F.9, F.10]
BTN’s commitment to implementing best practices
BTN actively supports and contributes to the Indonesian and complying with environmental regulations and
government by agreeing to a global action plan aligned standards has been proven by the absence of violations
with the Sustainable Development Goals (SDGs) resulting in fines or non-monetary sanctions throughout
alongside other global leaders. BTN has incorporated 2024. [GRI 2-27, 3-3, 307-1] [OJK F.16]
several environmental targets from the SDGs as
102 PT Bank Tabungan Negara (Persero) Tbk | Sustainability Report 2024
Page 103
Community Development Excellent Service for Sustainability
and Empowerment Customer Satisfaction Governance Integrity
Sustainability Report 2024 | PT Bank Tabungan Negara (Persero) Tbk 103
Names mentioned 54 people and organisations named in the text · linked when the evidence is strong
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Bank CSR Activity Reports
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Ministry of SOEs
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Ministry of Public Works and Housing
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Financial Services Authority
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Indonesia Stock Exchange
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Government of the Republic of Indonesia
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Notary Muhani Salim
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Ministry of Justice
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Bank Indonesia
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Minister of Finance
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Bank Tunggal
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Bank Koperasi Tani
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Bank Renamed Kantor
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PT Persero
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Bank Indonesia Certificates
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Bank Guarantees
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Ministry of SOEs No. SE-
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Bank Institution
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Forum Komunikasi
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Ministry of Energy
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Directorate General of Electricity
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Ministry of Transportation
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