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2025 Laporan Keberlanjutan
Sustainability Report
Menjangkau Lebih Luas,
Membuka Akses bagi Sesama
Reaching Wider, Open Access for Others
PT Mora Telematika Indonesia Tbk.
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Sanggahan dan Batasan
Tanggung Jawab
Disclaimer and Limitation of Liability
Laporan Keberlanjutan ini memuat informasi mengenai This Sustainability Report presents information on the
kinerja ekonomi, lingkungan, sosial, serta tata kelola economic, environmental, social, and governance
PT Mora Telematika Indonesia Tbk. Laporan ini juga (ESG) performance of PT Mora Telematika Indonesia
mencakup kebijakan, strategi, target, serta inisiatif Tbk. It also outlines the Company’s policies, strategies,
keberlanjutan yang dijalankan oleh Perseroan. targets, and sustainability initiatives.
Pernyataan-pernyataan prospektif dalam laporan Forward-looking statements contained in this report
ini disusun berdasarkan berbagai asumsi terkait are based on various assumptions regarding the
kondisi terkini dan proyeksi masa depan Perseroan, Company’s current condition, future outlook, and
serta dinamika lingkungan bisnis dan keberlanjutan the evolving business and sustainability landscape
di mana Perseroan beroperasi. Pernyataan tersebut in which the Company operates. These statements
mengandung risiko dan ketidakpastian yang dapat involve risks and uncertainties that may cause actual
menyebabkan realisasi kinerja berbeda secara results to differ materially from those expressed.
material dari yang diungkapkan.
Dalam laporan ini, istilah “Perseroan” mengacu In this report, the term “Company” refers to PT Mora
pada PT Mora Telematika Indonesia Tbk sebagai Telematika Indonesia Tbk as a telecommunications
penyelenggara jaringan telekomunikasi. Untuk network provider. For ease of reference, the terms
kemudahan penyebutan, istilah “Kami”, “Perseroan”, “we,” “the Company,” and “Moratelindo” are used
dan “Moratelindo” digunakan secara bergantian interchangeably.
dengan makna yang sama.
Laporan ini disajikan dalam Bahasa Indonesia dan This report is presented in both Indonesian and English,
Bahasa Inggris dengan format yang dirancang agar using a format designed for clarity and readability.
mudah dibaca dan dipahami. Laporan Keberlanjutan The Sustainability Report is available for viewing
ini dapat diakses dan diunduh melalui situs resmi and download on the Company’s official website at
Perseroan di www.morarepublic.co.id. www.morarepublic.co.id.
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Tema Laporan
Theme Report
Menjangkau Lebih Luas,
Membuka Akses bagi Sesama
Reaching Wider, Opening Access for Others
Pertumbuhan inklusif tidak berhenti pada perluasan Inclusive growth goes beyond expanding digital
jaringan digital. Bagi Perusahaan, menjangkau networks. For the Company, it also involves empowering
berarti memberdayakan, membuka akses yang lebih communities and opening wider access to education,
luas terhadap pendidikan, ekonomi, dan peluang economic opportunities, and social advancement for
sosial bagi masyarakat Indonesia. Melalui program the Indonesian people. Through social responsibility
tanggung jawab sosial, pemberdayaan talenta digital, programs, digital talent empowerment, and initiatives
dan inisiatif pengurangan kesenjangan konektivitas, to reduce connectivity gaps, Moratelindo seeks to
Moratelindo berupaya memastikan bahwa setiap ensure that its growth benefits more people.
pertumbuhan yang tercipta juga membawa manfaat
bagi banyak pihak.
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Daftar Isi
Table of Contents
3 Tema Laporan Laporan Direksi
Theme Report
Report of the Board of Directors
4 Daftar Isi
27 Laporan Dewan Direksi
Table of Contents
Board of Director Report
8 Tentang Laporan
36 Surat Pernyataan Anggota Dewan Komisaris dan Direksi
About the Report
tentang Tanggung Jawab atas Laporan Keberlanjutan
8 Cakupan Entitas Organisasi 2025 PT Mora Telematika Indonesia Tbk
Scope of Organizational Entities Statement Letter of the Board of Commissioners and
Board of Directors regarding Responsibility for the 2025
8 Periode Pelaporan, Frekuensi, dan Titik Kontak Sustainability Report of PT Mora Telematika Indonesia Tbk
Reporting Period, Frequency, and Contact Point
Profil Perusahaan
9 Penyajian Kembali Informasi
Company Profile
Restatement of Information
40 Identitas Perusahaan
9 Penjaminan Pihak Eksternal
Corporate Identity
External Assurance
41 Visi, Misi, dan Nilai Keberlanjutan
9 Standar & Prinsip Pelaporan
Vision, Mission, and Sustainability Value
Reporting Standards & Principles
42 Skala Perusahaan
12 Perubahan Daftar Topik Material Dibandingkan Periode
Business Scale
Pelaporan Sebelumnya
Changes in the List of Material Topics Compared to the 44 Wilayah Operasional
Previous Reporting Period Operational Areas
Ikhtisar Kinerja Keberlanjutan 47 Produk dan Layanan
Sustainability Performance Overview Products and Services
16 Ikhtisar Kinerja Keberlanjutan 48 Keanggotaan dalam Asosiasi
Sustainability Performance Overview Membership in Associations
16 Ikhtisar Kinerja Ekonomi 48 Perubahan Signifikan dalam Organisasi
Economic Performance Overview Significant Changes in the Organization
17 Ikhtisar Kinerja Operasional Fokus Keberlanjutan Moratelindo
Operational Performance Overview Moratelindo Sustainability Focus
18 Ikhtisar Kinerja Lingkungan 52 Visi Keberlanjutan
Environmental Performance Overview Sustainability Vision
19 Ikhtisar Kinerja Sosial 52 Identifikasi dan Penentuan Topik Material
Social Performance Overview Material Topic Identification and Determination
19 Ikhtisar Kinerja Tata Kelola 54 Pelibatan Pemangku Kepentingan
Governance Performance Overview Stakeholders Engagement
20 Penghargaan 57 Materialitas Topik
Awards Material Topics
22 Sertifikasi 58 Daftar Topik Material
Certification List of Material Topics
59 Risiko dan Peluang terkait Perubahan Iklim
Climate Change Risks and Opportunities
60 Risiko Perubahan Iklim - Fisik (Physical Risk)
Climate Change Risk - Physical Risk
63 Strategi Keberlanjutan
Sustainability Strategy
66 Tata Kelola Penanggung Jawab Keberlanjutan
Sustainability Governance
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Tata Kelola dan Bisnis Beretika Memberdayakan Talenta
Ethical Governance & Business Practices Talent Empowerment
76 Tata Kelola dan Bisnis Beretika 110 Komitmen Perusahaan Terhadap Hak Asasi Manusia
Governance and Ethical Business Respect for Human Rights
84 Bisnis yang Beretika 111 Kesetaraan Kesempatan Bekerja
Ethical Business Equal Employment Opportunity
88 Perlindungan Pemegang Saham dan 114 Tenaga Kerja Anak dan Tenaga Kerja Paksa
Pencegahan Konflik Kepentingan Child Labor and Forced Labor
Shareholder Protection and Conflict of Interest Prevention
114 Lingkungan Bekerja yang Layak Aman
Lingkungan dan Iklim A Decent and Safe Working Environment
Environment and Climate 119 Kesehatan dan Keselamatan Kerja
Occupational Health and Safety
96 Kinerja Lingkungan
Environmental Performance 120 Kebijakan dan Prosedur K3
Occupational Health and Safety Policies and Procedures
97 Biaya Lingkungan
Environmental Cost 125 Pelatihan dan Pengembangan Kemampuan Karyawan
Employee Training and Skills Development
98 Penggunaan Material Ramah Lingkungan
Use of Environmentally Friendly Materials
Pengembangan Masyarakat & Tanggung
98 Aspek Energi Jawab kepada Pelanggan
Energy Aspect
Community Development & Customer Responsibility
100 Aspek Emisi Gas Rumah Kaca
128 Dampak Operasional Perusahaan terhadap Masyarakat
Greenhouse Gas Emissions Aspect
Impact of Company Operational on Society
102 Aspek Air
130 Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL)
Water Aspect
Corprate Social & Environmental Responsibility (CSER)
103 Aspek Keanekaragaman Hayati
134 Aspek Produk dan Pelanggan
Biodiversity Aspect
Product and Customer Aspects
106 Aspek Limbah
Waste Aspect Lampiran
Appendices
107 Aspek Pengaduan Terkait Lingkungan Hidup
Environmental Grievance Mechanism 148 Daftar Pengungkapan sesuaI POJK 51/2017 Index
List of Disclosures in Accordance with POJK 51/2017 Index
xx Penyelarasan Operasional Perseroan pada Kontribusi
terhadap Tujuan Pembangunan Berkelanjutan (TPB)
Alignment of the Company's Operations with the
Sustainable Development Goals (SDGs)
151 Daftar Indeks GRI
List GRI Index
153 Lembar Umpan Balik
Feedback Form
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Langkah Strategis
untuk Mendukung
Agenda Digital Indonesia
dalam Percepatan dan
Pemerataan Ekosistem
Digital di Tanah Air
A Strategic Initiative to Support
Indonesia’s Digital Agenda in
Accelerating and Expanding the
Equitable Development of the
Digital Ecosystem Across the
Country
Manfaat dari Penggabungan Usaha
Benefits of the Merger
Konsumen Karyawan Pemegang Saham
Indonesia
Consumers Employees Shareholders
• Layanan yang lebih cepat, • Peluang karier yang lebih luas • Memperkuat komitmen • Menempatkan perusahaan
lebih luas, dan lebih andal di dalam organisasi yang lebih bersama dalam mendorong gabungan sebagai penyedia
melalui ekosistem yang saling besar dan lebih kompetitif. aspirasi digital Indonesia. utama infrastruktur dan
melengkapi. Broader career paths and Reinforces the shared layanan digital terintegrasi di
Faster, broader, and more opportunities within a commitment to advancing Indonesia yang terdepan.
reliable services enabled by a larger, more competitive Indonesia’s digital aspirations. Positions the combined
complementary ecosystem. organization. • Mendukung tujuan company as a leading
• Lebih banyak pilihan layanan • Akses ke proyek, kapabilitas, pemerintah untuk pemerataan provider of integrated digital
melalui paket layanan dan pengalaman profesional akses internet di seluruh infrastructure and services in
gabungan (bundling) dan yang baru. wilayah Indonesia. Indonesia.
penawaran silang antar Access to new projects, Supports the government’s • Membuka peluang
layanan (cross-selling). capabilities, and professional goal of equalizing internet pertumbuhan besar melalui
More service options through experiences. access across the integrasi menyeluruh
bundled offerings and cross- archipelago. infrastruktur jaringan
selling of services. telekomunikasi dari awal
hingga akhir.
Unlocks significant
growth potential from
end-to-end integration of
telecommunications network
infrastructure.
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Tentang Laporan
About the Report
Monitoring Operasional Nusantara Data Center (NDC) Jakarta
Operational Monitoring of Nusantara Data Center (NDC) Jakarta
Cakupan Entitas Organisasi Scope of Organizational Entities
PT Mora Telematika Indonesia, Tbk (IDX: MORA) dan PT Mora Telematika Indonesia Tbk (IDX: MORA) and
anak perusahaannya: its subsidiaries:
1. Moratel International Pte., Ltd. 1. Moratel International Pte., Ltd.
2. PT Palapa Ring Barat 2. PT Palapa Ring Barat
3. PT Palapa Timur Telematika 3. PT Palapa Timur Telematika
4. PT Oxygen Multimedia Indonesia 4. PT Oxygen Multimedia Indonesia
5. PT Indo Pratama Teleglobal 5. PT Indo Pratama Teleglobal
6. PT Oxygen Infrastruktur Indonesia 6. PT Oxygen Infrastruktur Indonesia
Periode Pelaporan, Frekuensi, dan Titik Reporting Period, Frequency, and
Kontak Contact Point
Sustainability Report ini disusun untuk periode This Sustainability Report has been prepared for the
pelaporan 1 Januari – 31 Desember 2025. Laporan ini reporting period of January 1 to December 31, 2025.
diterbitkan tahunan dan merupakan kelanjutan dari The Report is published annually and serves as a
Sustainability Report tahun sebelumnya. continuation of the previous year’s Sustainability Report.
Untuk informasi lebih lanjut mengenai Sustainability For further information regarding this Sustainability
Report ini, pemangku kepentingan dapat Report, stakeholders may contact:
menghubungi:
Sekretaris Perusahaan Moratelindo Gedung Grha Corporate Secretary of Moratelindo, Grha 9, Jalan
9, Jalan Penataran No. 9, Kelurahan Pegangsaan, Penataran No. 9, Pegangsaan Sub-district, Menteng
Kecamatan Menteng, Kota Administrasi Jakarta District, Central Jakarta Administrative City, Jakarta
Pusat, Jakarta 10320, Indonesia. 10320, Indonesia.
Laporan Keberlanjutan 2025 | Sustainability Report 2025
8 PT Mora Telematika Indonesia Tbk
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Penyajian Kembali Informasi Restatement of Information
Perusahaan menyajikan kembali data tahun 2023- The Company has restated data for 2022–2023 as
2024 sebagai data pembanding dengan tahun ini. comparative data for the current year.
Penjaminan Pihak Eksternal External Assurance
Penyusunan laporan berdasarkan standar-standar The preparation of this Report based on the
tersebut telah diverifikasi oleh pihak internal, tanpa aforementioned standards has been verified internally,
proses penjaminan oleh pihak eksternal yang without undergoing an external assurance process by
independen. an independent party.
Standar & Prinsip Pelaporan Reporting Standards & Principles
Dasar penyusunan laporan ini meliputi: The basis for the preparation of this Report includes:
1. Peraturan Otoritas Jasa Keuangan No. 51/ 1. Otoritas Jasa Keuangan Regulation No. 51/
POJK.03/2017 tentang Penerapan Keuangan POJK.03/2017 concerning the Implementation
Berkelanjutan bagi Lembaga Jasa Keuangan, of Sustainable Finance for Financial Services
Emiten, dan Perusahaan Publik; Institutions, Issuers, and Public Companies;
2. Panduan Laporan ESG oleh IDX; 2. ESG Reporting Guidelines by Indonesia Stock
Exchange;
3. Global Reporting Initiative (GRI) Standards; 3. Global Reporting Initiative (GRI) Standards;
Batasan
Limitation
Topik Alasan Bersifat Material Perseroan dan Eksternal
No.
Topic Material Reasons Entitas Anak Perusahaan
Company and External
Subsidiary Company
1 Emisi Gas Rumah Emisi Gas Rumah Kaca menjadi topik material bagi Moratelindo karena
Kaca operasional infrastruktur telekomunikasi dan data center memerlukan
Greenhouse Gas konsumsi energi yang berkontribusi terhadap jejak karbon perusahaan,
(GHG) Emission sehingga memiliki dampak terhadap perubahan iklim dan lingkungan
secara lebih luas. Di sisi lain, pengelolaan emisi berpengaruh terhadap
struktur biaya energi, kepatuhan terhadap regulasi yang berkembang
(termasuk potensi kebijakan karbon), serta ekspektasi investor dan
pelanggan terhadap kinerja keberlanjutan perusahaan.
Greenhouse Gas Emissions are a material topic for PT Mora Telematika
Indonesia Tbk, as the operation of telecommunications infrastructure
and data centers requires energy consumption that contributes to the
Company’s carbon footprint, thereby impacting climate change and
the broader environment. On the other hand, emissions management
affects the energy cost structure, compliance with evolving regulations
(including potential carbon policies), as well as investor and customer
expectations regarding the Company’s sustainability performance.
2 Energi Energi menjadi isu material mengingat ketergantungan operasional
Energy Moratelindo pada pasokan listrik yang stabil dan berkelanjutan untuk
memastikan keandalan layanan jaringan dan data center. Konsumsi
energi berdampak pada penggunaan sumber daya alam dan emisi,
sementara dari perspektif bisnis, efisiensi dan diversifikasi sumber
energi mempengaruhi biaya operasional, ketahanan operasional, serta
daya saing perusahaan di tengah tuntutan efisiensi dan transisi energi.
Energy is a material issue considering PT Mora Telematika Indonesia
Tbk’s operational dependence on a stable and sustainable electricity
supply to ensure the reliability of network services and data centers.
Energy consumption impacts the use of natural resources and
emissions, while from a business perspective, energy efficiency and
diversification of energy sources affect operational costs, operational
resilience, and the Company’s competitiveness amid increasing
demands for efficiency and energy transition.
Laporan Keberlanjutan 2025 | Sustainability Report 2025
PT Mora Telematika Indonesia Tbk 9
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Batasan
Limitation
Topik Alasan Bersifat Material Perseroan dan Eksternal
No.
Topic Material Reasons Entitas Anak Perusahaan
Company and External
Subsidiary Company
3 Limbah Padat Pengelolaan limbah padat dan limbah B3, termasuk limbah elektronik
& B3 dan operasional, menjadi material karena berpotensi.
Solid Waste &
Hazardous Waste The management of solid waste and hazardous and hazardous waste
(B3) (B3), including electronic and operational waste, is considered material
as it has the potential to.
4 Pemberdayaan Sebagai perusahaan berbasis teknologi dan infrastruktur, Moratelindo
Karyawan & sangat bergantung pada kualitas, kompetensi, dan keterlibatan sumber
Kesetaraan Hak daya manusia, sehingga pemberdayaan dan kesetaraan hak karyawan
Karyawan menjadi aspek yang berdampak langsung pada kesejahteraan sosial
Employee dan budaya kerja. Dari sisi bisnis, praktik ketenagakerjaan yang adil dan
Empowerment & inklusif berpengaruh terhadap produktivitas, retensi talenta, mitigasi
Equal Employee risiko hukum, serta reputasi perusahaan sebagai employer of choice.
Rights -
Sebagai perusahaan berbasis teknologi dan infrastruktur, Moratelindo
sangat bergantung pada kualitas, kompetensi, dan keterlibatan sumber
daya manusia, sehingga pemberdayaan dan kesetaraan hak karyawan
menjadi aspek yang berdampak langsung pada kesejahteraan sosial
dan budaya kerja. Dari sisi bisnis, praktik ketenagakerjaan yang adil dan
inklusif berpengaruh terhadap produktivitas, retensi talenta, mitigasi
risiko hukum, serta reputasi perusahaan sebagai employer of choice.
5 Kesehatan & Kesehatan dan Keselamatan Kerja menjadi topik material karena
Keselamatan kegiatan instalasi dan pemeliharaan infrastruktur jaringan memiliki risiko
Kerja operasional yang dapat berdampak pada keselamatan tenaga kerja.
Occupational Perlindungan pekerja merupakan tanggung jawab sosial perusahaan,
Health and sekaligus faktor penting dalam mencegah kerugian finansial, gangguan
Safety operasional, dan risiko reputasi akibat insiden kerja.
Occupational Health and Safety is a material topic as installation and
maintenance activities of network infrastructure involve operational
risks that may affect worker safety.
Worker protection constitutes the Company’s social responsibility,
as well as a key factor in preventing financial losses, operational
disruptions, and reputational risks arising from workplace incidents.
6 Komunitas Lokal Komunitas Lokal menjadi topik material bagi Moratelindo karena
Local kegiatan pembangunan dan pengoperasian infrastruktur telekomunikasi
Communities berinteraksi langsung dengan masyarakat di berbagai wilayah
operasional. Aktivitas perusahaan berpotensi memberikan dampak
sosial dan ekonomi, baik melalui peningkatan akses konektivitas digital
maupun potensi gangguan selama proses pembangunan. Oleh karena
itu, pengelolaan hubungan yang konstruktif dengan komunitas lokal
penting untuk memastikan kontribusi positif terhadap pembangunan
daerah serta meminimalkan dampak sosial yang tidak diinginkan. Dari
perspektif bisnis, penerimaan dan dukungan masyarakat (social license
to operate) berpengaruh terhadap kelancaran proyek, mitigasi risiko
konflik sosial, perlindungan reputasi, serta keberlanjutan pertumbuhan
perusahaan dalam jangka panjang.
Local communities are a material topic for Moratelindo, as the
development and operation of telecommunications infrastructure
directly interact with communities across various operational areas.
The Company’s activities have the potential to generate social
and economic impacts, both through improved access to digital
connectivity and potential disruptions during the construction process.
Therefore, managing constructive relationships with local communities
is essential to ensure positive contributions to regional development
while minimizing unintended social impacts. From a business
perspective, community acceptance and support (social license to
operate) influence project continuity, mitigation of social conflict risks,
protection of reputation, and the sustainability of the Company’s long-
term growth.
Laporan Keberlanjutan 2025 | Sustainability Report 2025
10 PT Mora Telematika Indonesia Tbk
Page 11
Batasan
Limitation
Topik Alasan Bersifat Material Perseroan dan Eksternal
No.
Topic Material Reasons Entitas Anak Perusahaan
Company and External
Subsidiary Company
7 Antikorupsi Antikorupsi dinilai material karena integritas dalam proses pengadaan,
Anti-corruption kemitraan, dan pengelolaan proyek berpengaruh terhadap kepercayaan
pemangku kepentingan dan stabilitas ekosistem bisnis. Praktik korupsi
berpotensi menimbulkan konsekuensi hukum, kehilangan peluang
bisnis, pembatasan akses pendanaan, serta kerusakan reputasi yang
dapat memengaruhi keberlanjutan perusahaan secara signifikan.
Anti-corruption is considered material as integrity in procurement
processes, partnerships, and project management affects stakeholder
trust and the stability of the business ecosystem. Corrupt practices
may lead to legal consequences, loss of business opportunities,
restricted access to financing, and reputational damage, all of which
can significantly impact the Company’s sustainability.
8 Keamanan Siber Sebagai penyedia infrastruktur telekomunikasi dan layanan berbasis
& Privasi Data data, keamanan siber dan perlindungan privasi menjadi aspek yang
Cyber Security & berdampak langsung terhadap pelanggan, stabilitas layanan, dan
Private Data kepercayaan publik. Ancaman siber dan pelanggaran data tidak hanya
berpotensi merugikan pengguna, tetapi juga dapat menimbulkan
kerugian finansial, sanksi regulasi, serta gangguan operasional yang
mempengaruhi keberlanjutan bisnis perusahaan.
As a provider of telecommunications infrastructure and data-based
services, cybersecurity and privacy protection are aspects that directly
affect customers, service stability, and public trust. Cyber threats
and data breaches not only have the potential to harm users but may
also result in financial losses, regulatory sanctions, and operational
disruptions that affect the sustainability of the Company’s business.
9 Manajemen Manajemen Risiko menjadi topik material bagi Moratelindo karena
Risiko perusahaan beroperasi dalam industri infrastruktur telekomunikasi
Risk yang memiliki eksposur terhadap berbagai risiko strategis, operasional,
Management finansial, hukum, teknologi, dan keberlanjutan. Ketidakmampuan dalam
mengidentifikasi dan mengelola risiko secara efektif dapat berdampak
pada gangguan layanan, kerugian finansial, ketidakpatuhan regulasi,
serta penurunan kepercayaan pemangku kepentingan. Di sisi lain,
penerapan sistem manajemen risiko yang terintegrasi memungkinkan
perusahaan memitigasi potensi dampak negatif terhadap pelanggan,
karyawan, dan lingkungan, sekaligus memperkuat ketahanan bisnis,
stabilitas kinerja, serta keberlanjutan jangka panjang.
Risk management is a material topic for Moratelindo, as the Company
operates in the telecommunications infrastructure industry, which is
exposed to various strategic, operational, financial, legal, technological,
and sustainability risks. Failure to effectively identify and manage risks
may lead to service disruptions, financial losses, regulatory non-
compliance, and a decline in stakeholder trust. On the other hand, the
implementation of an integrated risk management system enables
the Company to mitigate potential negative impacts on customers,
employees, and the environment, while strengthening business
resilience, performance stability, and long-term sustainability.
Laporan Keberlanjutan 2025 | Sustainability Report 2025
PT Mora Telematika Indonesia Tbk 11
Page 12
Dukungan Program Konservasi Lingkungan Taman Nasional Teluk Cendrawasih
bersama Kelompok Masyarakat ‘Mama Ira’ oleh Anak Perusahaan
Support for the Environmental Conservation Program at Teluk Cendrawasih National Park
in collaboration with the “Mama Ira” Community Group by a Subsidiary Company
Perubahan Daftar Topik Material Changes in the List of Material Topics
Dibandingkan Periode Pelaporan Compared to the Previous Reporting
Sebelumnya Period
Dibandingkan dengan periode pelaporan sebelumnya, Compared to the previous reporting period, there
terdapat perubahan dan penyempurnaan dalam have been changes and refinements in the grouping
pengelompokan serta cakupan topik material. Pada and scope of material topics. In the previous year, the
tahun sebelumnya, topik material Perseroan disajikan Company’s material topics were presented in the form
dalam bentuk strategi keberlanjutan yang mencakup of a sustainability strategy comprising four main focus
empat fokus utama, yaitu pertumbuhan ekonomi areas, namely sustainable economic growth, energy
berkelanjutan, efisiensi energi dan pengurangan emisi efficiency and GHG emissions reduction, the use
GRK, penggunaan material ramah lingkungan, serta of environmentally friendly materials, and inclusive
konektivitas yang inklusif. connectivity.
Pada periode pelaporan berjalan, topik-topik tersebut In the current reporting period, these topics are, in
pada prinsipnya tetap dipertahankan, namun principle, maintained; however, further elaboration
dilakukan pendalaman dan perluasan ruang lingkup, and expansion of scope have been carried out,
antara lain: including:
• Aspek lingkungan tidak hanya berfokus pada • Environmental aspects are no longer limited to
efisiensi energi dan emisi, tetapi juga mencakup energy efficiency and emissions but also include
pengelolaan limbah B3 dan pendekatan offset hazardous waste (B3) management and carbon
karbon. offset approaches.
Laporan Keberlanjutan 2025 | Sustainability Report 2025
12 PT Mora Telematika Indonesia Tbk
Page 13
• Aspek sosial diperluas dari konektivitas inklusif • Social aspects have been expanded from inclusive
menjadi pemberdayaan komunitas yang mencakup connectivity to community empowerment, covering
akses internet, pendidikan, dan literasi digital. internet access, education, and digital literacy.
• Aspek ketenagakerjaan diperjelas dengan • Labor aspects have been further clarified with an
penekanan pada keselamatan dan kesehatan emphasis on occupational health and safety, gender
kerja, kesetaraan gender, serta pengembangan equality, and future competency development.
kompetensi masa depan.
• Aspek tata kelola dan praktik bisnis etis diperkuat • Governance and ethical business practices
untuk mendukung pertumbuhan ekonomi have been strengthened to support sustainable
berkelanjutan sebagai bagian dari topik material economic growth as part of the material topics
dari tahun sebelumnya. from the previous year.
Perubahan ini mencerminkan respons Perseroan These changes reflect PT Mora Telematika
terhadap dinamika industri telekomunikasi, Indonesia Tbk’s response to the dynamics of
perkembangan regulasi, ekspektasi pemangku the telecommunications industry, regulatory
kepentingan, serta komitmen untuk menyelaraskan developments, stakeholder expectations, as well as
pengelolaan keberlanjutan dengan standar its commitment to aligning sustainability management
internasional dan praktik terbaik. Dengan demikian, with international standards and best practices.
daftar topik material pada periode pelaporan Accordingly, the list of material topics in the current
berjalan dinilai lebih komprehensif dan relevan reporting period is considered more comprehensive
dalam menggambarkan dampak, risiko, dan peluang and relevant in describing the Company’s sustainability
keberlanjutan Perseroan. impacts, risks, and opportunities.
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Ikhtisar Kinerja
Keberlanjutan
Sustainability Performance Overview
Bagian ini menyajikan ikhtisar
kinerja keberlanjutan Perusahaan
yang mencerminkan pencapaian
utama di aspek ekonomi,
01
operasional, lingkungan, sosial,
dan tata kelola sebagai fondasi
pertumbuhan yang berkelanjutan.
This section presents an overview of the
Company’s sustainability performance,
highlighting key achievements across
economic, operational, environmental,
social, and governance aspects as the
foundation for sustainable growth.
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Page 15
Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Overview
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Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Overview
Ikhtisar Kinerja Ekonomi [B.1]
Economic Performance Overview
Uraian Satuan
2025 2024 2023
Description Unit
Total Aset Juta Rp
14.760.355 14.654.147 14.899.261
Total Asset Million
Total Liabilitas Juta Rp
6.846.225 7.263.909 7.975.293
Total Liability Million
Pendapatan Usaha Juta Rp
4.000.218 3.978.189 4.306.324
Business Revenue Million
Laba Bersih Setelah Pajak Juta Rp
515.856 262.568 679.171
Net Profit After Tax Million
Produk Ramah Lingkungan Penyediaan jangkauan layanan yang menghubungkan jaringan secara adil dan inklusif
Eco-Friendly Product bagi masyarakat, terutama di daerah Terluar, Terdepan, dan Tertinggal (3T) melalui proyek
jaringan tulang punggung internet nasional. Perusahaan telah memiliki Nusantara Data Center
(NDC) untuk layanan CoLocation dan Hosting yang telah memiliki sertifikasi Sistem Manajemen
Lingkungan ISO:14001:2015 dari BSI, Cert.No: EMS 663472
The provision of service coverage that connects networks fairly and inclusively for
communities, especially in Outermost, Frontier, and Remote Areas (3T), is facilitated through
the national internet backbone network project. The Company has established the Nusantara
Data Center (NDC) for CoLocation and Hosting services, which holds ISO 14001:2015
Environmental Management System certification from BSI, Cert. No: EMS 663472.
Aset Pendapatan Laba Bersih
Asset Revenue Net Profit
+Rp 106.208 +Rp 22.029 +Rp 253,288
Juta | Million Juta | Million Juta | Million
Dukungan
Operasional Program Konservasi
Nusantara Lingkungan
Data Center Jakarta.Taman Nasional Teluk Cendrawasih
bersama
OperationsKelompok Masyarakat
of the Nusantara Data‘Mama
CenterIra’ oleh Anak Perusahaan
Jakarta.
Support for the Environmental Conservation Program at Teluk Cendrawasih National Park
in collaboration with the “Mama Ira” Community Group by a Subsidiary Company
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Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Overview
Ikhtisar Kinerja Operasional
Operational Performance Overview
Uraian Satuan
2025 2024 2023
Description Unit
Kinerja Operasional
Operational Performance
Backbone km 27.837 27.788 27.788
Submarine km 12.689 12.689 12.689
Inland km 15.148 15.099 15.099
Akses
km 30.116 28.586 26.542
Access
Total km 57.953 56.374 54.330
Kapasitas
G 37.800 32.100 29.700
Capacity
Total Pelanggan Pelanggan
330.710 227.145 166.120
Total Subscribers Subscriber
Pelibatan Pemasok Lokal
% 95,34% 95,31% 94,12
Local Supplier Engagement
Akses Kapasitas Data Center Pelanggan Retail
Access Data Center Capacity Retail Subscribers
+1.530 +17,76 +45,60
km % %
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Ikhtisar Kinerja Lingkungan [B.2]
Environmental Performance Overview
Uraian Satuan
2025 2024 2023
Description Unit
Penggunaan Energi Bahan Bakar
GJ 11.139,00 14.080,22 8.953,74
Use of Fuel Energy
Penggunaan Energi Listrik
GJ 168.023,91 147.064,58 130.675,51
Use of Electrical Energy
Intensitas Penggunaan Energi (GJ/Rp juta)
0,0448 0,0405 0,0324
Energy Consumption Intensity (GJ/Rp million)
Intensitas Penggunaan Energi (GJ/Karyawan)
186,823 173,8347 158,6696
Energy Consumption Intensity (GJ/Employees)
Penggunaan Air
m3 23.464,54 14.560 14.064
Use of Water
Intensitas Pemakaian Air m3/karyawan
24,47 15,70 15,98
Water Consumption Intensity m3/employees
Emisi Cakupan 1 dan 2 yang Dihasilkan
Ton CO2 eq 37.900,30 37.630,25 28.769,14
Scope 1 and 2 Emission Produced
Emisi Cakupan 3 yang Dihasilkan
Ton CO2 eq 282,81 21,32 N/A
Scope 3 Emission Produced
Intensitas Emisi GRK Cakupan 1 dan 2 ton CO2/Rp juta
0,00947 0,00946 0,00668
Scope 1 and 2 GHG Emission Intensity ton CO2/Rp million
Limbah B3
ton 0,20 0,17 0,68
Hazardous Waste
Limbah Non B3
ton 670,19 488,86 687,34
Domestic Waste
Biaya Lingkungan
Rp 649.285.436 886.966.402 2.644.498.144
Environmental Costs
Penggunaan Energi Bahan Bakar Ruang Lingkup Emisi Intensitas Emisi GRK
Use of Fuel Energy Cakupan 3 Cakupan 1 dan 2
Scope 3 Emission Scope 1 and 2 GHG
Boundary Emission Intensity
-20,89 100 +0,11
% % %
Dari Perjalanan Dinas Seluruh Karyawan
From Business Travel of All Employees
Sebagai bentuk komitmen terhadap pelestarian lingkungan, Moratelindo berpartisipasi dalam kegiatan pelepasan penyu
di Taman Nasional Teluk Cendrawasih, mendukung upaya konservasi ekosistem laut dan keanekaragaman hayati.
As part of its environmental commitment, Moratelindo participated in a turtle release activity at Cenderawasih Bay National
Park, supporting marine ecosystem conservation and biodiversity protection.
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Page 19
Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Overview
Ikhtisar Kinerja Sosial [B.3]
Social Performance Overview
Uraian Satuan
2025 2024 2023
Description Unit
Pelatihan dan Pengembangan Karyawan
Employee Training and Development
Jumlah Karyawan Peserta Pelatihan Orang
959* 881 822
Number of Employee Participating in Training Person
Jumlah Jam Pelatihan Jam
21.509 15.246 20.185
Total Training Hours Hours
Implementasi Keselamatan dan Kesehatan Kerja
Health Safety Implementation
Jumlah kasus per
Tingkat Kecelakaan Kerja 1.000.000 jam kerja
0,0 0,0 0,0
Work Accident Rate Number of cases per
1,000,000 hours worked
Program Sosial untuk Masyarakat
Social Programs for the Community
Penyaluran Dana Kemasyarakatan
Rp 790.957.127 838.250.521 783.350.468
Distribution of Social Funds
Penerima Manfaat Orang
1.485 2.715 1.480
Beneficiaries Person
*
Data mencakup seluruh karyawan yang pernah mengikuti pelatihan, termasuk karyawan yang sudah mengundurkan diri pada akhir periode pelaporan
*
Data includes all employees who have attended training, including employees who have resigned at the end of the reporting period.
Peningkatan Jumlah Jam Pelatihan Tingkat Kasus Kecelakaan Kerja Penyaluran Dana Kemasyarakatan
Access Coverage Extended Cases Work Accident Rate Distribution of Social Funds
+41,08 -5,64
0
% %
Jumlah kasus per 1.000.000 jam kerja
Number of cases per 1,000,000 hours worked
Ikhtisar Kinerja Tata Kelola
Governance Performance Overview
Uraian Satuan
2025 2024 2023
Description Unit
Penyelesaian Aduan Whistleblower
% 100 100 100
Whistleblower Complaint Resolution
Jumlah Kehadiran Direksi ke Rapat Dewan
% 100 100 100
Number of Directors Attendance at Board Meetings
Pelibatan Pemasok Lokal
% 95,35 95,31 94,12
Local Supplier Engagement
Penyelesaian Aduan Whistleblower Jumlah Kehadiran Persentase Pemasok Lokal
Whistleblower Complaint Resolution Direksi ke Rapat Dewan Local Supplier
Number of Directors
Attendance at Board Meetings
100 100 -0,03
% % %
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Penghargaan
Awards
1
Nama Penghargaan I Award Name 4
Nama Penghargaan I Award Name
Indonesia Best Digital Awards 2025 in Telecommunication Indonesia Best Telecommunication Infrastructure Industry for
Services Industry for Strengthening Digital Connectivity and Advancing Digital Access
Technology Development Collaboration
Deskripsi Penghargaan I Award Description
Deskripsi Penghargaan I Award Description Penghargaan sebagai bentuk apresiasi terhadap dedikasi
Penghargaan ini diberikan sebagai pengakuan komitmen pelaku industri nasional dalam memperkuat daya saing dan
Moratelindo dalam menerapkan teknologi digital yang inovasi.
berkelanjutan dan transparan dalam operasional bisnisnya. Awards as a form of recognition for the dedication of national
This award was presented in recognition of Moratelindo’s industry players in strengthening competitiveness and
commitment to implementing sustainable and transparent driving innovation.
digital technologies in its business operations.
Pemberi Penghargaan I Award Presenter
Pemberi Penghargaan I Award Presenter Warta Ekonomi & Industry.co.id
Plus Media Komunika & JAKTV
Acara I Event
Acara I Event Strengthening Resilience, Redefining Standards:
Indonesia Digital Sustainability Awards 2025 Championing Industry 4.0 and the Digital Shift
Tanggal Diberikan I Awarding Date Tanggal Diberikan I Awarding Date
18 Februari 2025 24 Juli 2025
February 18, 2025 July 24, 2025
2
Nama Penghargaan I Award Name 5
Nama Penghargaan I Award Name
6th Anniversary Indonesia Best 50 CEO Awards 2025 6th PR Popular Companies Indonesia Public Relations
Summit 2025 IT & Telecommunications Category dan/ and
Deskripsi Penghargaan I Award Description Popular PR Person Awards 2025 untuk Sekretaris
Penghargaan ini diberikan kepada CEO yang menunjukkan Perusahaan/
kepemimpinan luar biasa, serta berhasil mendorong Popular PR Person Awards 2025 for Corporate Secretary
pertumbuhan, inovasi dan kesuksesan organisasi mereka.
This award is presented to CEOs who demonstrate Deskripsi Penghargaan I Award Description
outstanding leadership, and successfully drive the growth, Penghargaan berdasarkan riset reputasi perusahaan, meliputi
innovation and success of their organizations. Business & Commercial Reputation, People & Leadership
Reputation, dan Social & Citizenship Reputation.
Pemberi Penghargaan I Award Presenter Awards are based on corporate reputation research,
The Iconomics including Business & Commercial Reputation, People &
Acara I Event Leadership Reputation, and Social & Citizenship Reputation.
CEO Conference & 6th Anniversary Indonesia Best 50 Pemberi Penghargaan I Award Presenter
CEO Awards 2025 The Iconomics
Tanggal Diberikan I Awarding Date Acara I Event
18 Maret 2025 6th Indonesia Public Relations Summit 2025
March 18, 2025
Tanggal Diberikan I Awarding Date
8 Agustus 2025
3
Nama Penghargaan I Award Name August 8, 2025
Indonesia Regulatory Compliance Awards 2025
Deskripsi Penghargaan I Award Description
Penghargaan untuk perusahaan dan pimpinan yang
berkontribusi dalam mendorong kepatuhan terhadap
peraturan perundang-undangan di Indonesia.
Awards for companies and leaders who contribute to
encouraging compliance with laws and regulations in
Indonesia.
Pemberi Penghargaan I Award Presenter
Hukumonline
Acara I Event
Hukumonline Indonesia Regulatory Compliance Awards 2025
Tanggal Diberikan I Awarding Date
9 Mei 2025
May 9, 2025
1
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Page 21
Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Overview
6
Nama Penghargaan I Award Name 7
Nama Penghargaan I Award Name
Top 50 emiten dengan Kapitalisasi Pasar Menengah (MidCap Indonesia’s Most Innovative In-House Counsel Team 2025
PLCs) sektor Industri Technology.
Top 50 issuers with Medium Market Capitalization (MidCap Indonesia’s Most Innovative In-House Counsel Team 2025
PLCs) in the Technology Industry sector.
Deskripsi Penghargaan I Award Description Deskripsi Penghargaan I Award Description
Apresiasi tahunan untuk perusahaan publik dengan praktik Penghargaan atas kinerja luar biasa para in-house counsel
GCG terbaik. leader dan tim.
Annual appreciation for public companies with the best Recognition for the outstanding performance of in-house
GCG practices. counsel leaders and teams.
Pemberi Penghargaan I Award Presenter Pemberi Penghargaan I Award Presenter
Indonesian Institute for Corporate Directorship Hukumonline
Acara I Event Acara I Event
The 16th IICD Corporate Governance Conference and Award Indonesian In-House Counsel Summit & Awards (IHCSA)
2025
Tanggal Diberikan I Awarding Date
15 September 2025 Tanggal Diberikan I Awarding Date
September 15, 2025 2-3 Oktober 2025
October 2-3, 2025
8
Nama Penghargaan I Award Name
TOP Digital Implementation 2025 – Level Stars 4 dan TOP
CIO on Digital Implementation 2025
TOP Digital Implementation 2025 – Level Stars 4 and TOP
CIO on Digital Implementation 2025
Deskripsi Penghargaan I Award Description
Penghargaan terbesar di Indonesia di bidang Teknologi
Digital (IT & TELCO) untuk perusahaan dan instansi
pemerintahan.
Indonesia’s most prestigious award in the digital technology
sector (IT & TELCO) for companies and government
institutions.
Pemberi Penghargaan I Award Presenter
IT Works
3 4 5 Acara I Event
Top Digital Awards 2025
Tanggal Diberikan I Awarding Date
4 Desember 2025
December 4, 2025
2
6 7 8
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Page 22
Sertifikasi
Certifications
1
Nama Sertifikasi I Certification Name 3
Nama Sertifikasi I Certification Name
ISO/IEC 27001:2022 (Information Security Management System) ISO 37001:2016 (Anti Bribery Management System)
Deskripsi Sertifikasi I Certification Description Deskripsi Sertifikasi I Certification Description
Memegang Sertifikat No. IS 601584 dan menjalankan Sistem Memegang sertifikat No. IABMS 797645 dan menjalankan Sistem
Pengelolaan Keamanan Informasi yang sesuai dengan ketentuan Manajemen Anti Penyuapan yang memenuhi persyaratan ISO
ISO/IEC 27001:2022 untuk cakupan berikut: 37001:2016 untuk ruang lingkup berikut: Penyediaan infrastruktur
Pengelolaan keamanan informasi dalam pengadaan infrastruktur Teknologi Informasi dan Komunikasi (TIK) dan Penyedia Layanan
Teknologi informasi dan komunikasi serta penyedia layanan Internet untuk Divisi Proyek dan Divisi Pengadaan di Kantor
internet di Pusat Data. Ini sejalan dengan Dokumen SOA No. Pusat.
PSD-ISO-014 revisi 7 tanggal 16 Juni 2025. Holding certificate No. IABMS 797645 and implementing an
Holds Certificate No. IS 601584 and operates an Information Anti-Bribery Management System that meets the requirements of
Security Management System which complies with the ISO 37001: 2016 for the following scope: Provision of Information
requirements of ISO/IEC 27001:2022 for the following scope: and Communication Technology (ICT) infrastructure and Internet
The management of information security in the provision of Service Providers for the Project Division and Procurement
Information and Communication Technologies (ICT) Infrastructure Division at the Head Office.
and Internet Services Provider at Data Center. This is accordance
with the Statement of Applicability Document No. PSD-ISO-014 Lembaga Penerbit I Certification Issuant
revision 7 dated June 16, 2025. British Standard Institution (BSI)
Lembaga Penerbit I Certification Issuant Tanggal Diterbitkan I Date of Issuance
British Standard Institution (BSI) 29 Desember 2023
December 29, 2023
Tanggal Diterbitkan I Date of Issuance
2 November 2013 Masa Berlaku I Valid Period
November 2, 2013 28 Desember 2026
December 28, 2026
Masa Berlaku I Valid Period
1 November 2028
November 1, 2028 4
Nama Sertifikasi I Certification Name
ISO 9001:2015 (Quality Management System)
Nama Sertifikasi I Certification Name Deskripsi Sertifikasi I Certification Description
2 Memegang Sertifikat No. FS 601972 dan menjalankan Sistem
ISO/IEC 20000-1:2018 (IT Service Management System)
Pengelolaan Kualitas yang sesuai dengan ketentuan ISO
Deskripsi Sertifikasi I Certification Description 9001:2015 untuk cakupan berikut:
Memegang Sertifikat No. ITMS 690443 dan menjalankan Sistem Pengadaan Infrastruktur Teknologi Informasi dan Komunikasi
Pengelolaan Jasa TI yang sesuai dengan ketentuan ISO/IEC serta Penyedia Layanan Internet.
20000-1:2018 untuk cakupan berikut: Holds Certificate No. FS 601972 and operates a Quality
Sistem Manajemen Layanan Teknologi Informasi PT Mora Management System which complies with the requirements of
Telematika Indonesia Tbk mendukung penyediaan layanan ISO 9001:2015 for the following scope:
internet untuk rumah, mal, apartemen, dan korporasi kepada The provision of Information and Communication Technologies
pelanggan eksternal dari Kantor Pusat Jakarta dan Nusantara
(ICT) Infrastructure and Internet Services Provider.
Data Center Jakarta sesuai dengan katalog layanan terbaru.
Holds Certificate No. ITMS 690443 and operates an IT Service Lembaga Penerbit I Certification Issuant
Management System which complies with the requirements of British Standard Institution (BSI)
ISO IEC 20000- 1:2018 for the following scope:
The IT Service management system of PT Mora Telematika Tanggal Diterbitkan I Date of Issuance
Indonesia Tbk supporting the provision of home, mall, suite and 14 September 2011
corporate internet services to external customers from Head September 14, 2011
Office Jakarta and Nusantara Data Center Jakarta in accordance Masa Berlaku I Valid Period
with the latest service catalogue. 13 September 2026
September 13, 2026
Lembaga Penerbit I Certification Issuant
British Standard Institution (BSI)
Tanggal Diterbitkan I Date of Issuance
18 Oktober 2019
October 18, 2019
Masa Berlaku I Valid Period
17 Oktober 2028
October 17, 2028
Certificate of Registration Certificate of Registration Certificate of Registration
INFORMATION SECURITY MANAGEMENT SYSTEM - ISO/IEC 27001:2022 IT SERVICE MANAGEMENT SYSTEM - ISO/IEC 20000-1:2018 ANTI-BRIBERY MANAGEMENT SYSTEM - ISO 37001:2016
This is to certify that: PT Mora Telematika Indonesia Tbk. This is to certify that: PT Mora Telematika Indonesia Tbk. This is to certify that: PT Mora Telematika Indonesia Tbk.
Grha 9, 6th floor Grha 9, 6th floor Grha 9, 6th floor
Jl Penataran No. 9 Proklamasi Jl Penataran No. 9 Proklamasi Jl Penataran No. 9 Proklamasi
Jakarta Pusat Jakarta Pusat Jakarta Pusat
DKI Jakarta DKI Jakarta DKI Jakarta
Indonesia 10320 Indonesia 10320 Indonesia 10320
Holds Certificate No: IS 601584 Holds Certificate No: ITMS 690443 Holds Certificate No: IABMS 797645
and operates an Information Security Management System which complies with the requirements of ISO/IEC and operates an IT Service Management System which complies with the requirements of ISO/IEC 20000-1:2018 for and operates an Anti-Bribery Management System which complies with the requirements of ISO 37001:2016 for the
27001:2022 for the following scope: the following scope: following scope:
The management of information security in the provision of Information and Communication The IT Service management system of PT Mora Telematika Indonesia Tbk supporting the The provision of Information and Communication Technologies (ICT) Infrastructure and
Technologies (ICT) Infrastructure and Internet Services Provider at Data Center. This is provision of home, mall, suite and corporate internet services to external customers from Head Internet Services Provider for Project Division and Procurement Division at Head Office
accordance with the Statement of Applicability Document No: PSD-ISO-014 revision 7 dated 16 Office Jakarta and Nusantara Data Center Jakarta in accordance with the latest service
June 2025. catalogue.
For and on behalf of BSI: For and on behalf of BSI: For and on behalf of BSI:
Emmanuel Herve, Managing Director, ASEAN Michael Lam, Senior Vice President, APAC Assurance Emmanuel Herve, Managing Director, ASEAN
Original Registration Date: 2013-11-02 Effective Date: 2025-11-02 Original Registration Date: 2019-10-18 Effective Date: 2025-10-18 Original Registration Date: 2023-12-29 Effective Date: 2023-12-29
Latest Revision Date: 2025-08-08 Expiry Date: 2028-11-01 Latest Revision Date: 2025-08-11 Expiry Date: 2028-10-17 Latest Revision Date: 2023-12-29 Expiry Date: 2026-12-28
Page: 1 of 2 Page: 1 of 2 Page: 1 of 1
This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.
An electronic certificate can be authenticated online.
Printed copies can be validated at www.bsi-global.com/ClientDirectory or telephone +62 21 806 49 600 or +62 21 227 678 09.
Further clarifications regarding the scope of this certificate and the applicability of ISO/IEC 27001:2022 requirements may be obtained by consulting the This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.
organization. An electronic certificate can be authenticated online. This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.
This certificate is valid only if provided original copies are in complete set. Printed copies can be validated at www.bsi-global.com/ClientDirectory or telephone +62 21 806 49 600 or +62 21 227 678 09. An electronic certificate can be authenticated online.
Further clarifications regarding the scope of this certificate and the applicability of ISO/IEC 20000-1:2018 requirements may be obtained by consulting the Printed copies can be validated at www.bsi-global.com/ClientDirectory or telephone +62 21 806 49 600 or +62 21 227 678 09.
Information and Contact: BSI, Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: + 44 345 080 9000 organization. Further clarifications regarding the scope of this certificate and the applicability of ISO 37001:2016 requirements may be obtained by consulting the organization.
BSI Assurance UK Limited, registered in England under number 7805321 at 389 Chiswick High Road, London W4 4AL, UK. (Accredited Certification Body for ANAB This certificate is valid only if provided original copies are in complete set. This certificate is valid only if provided original copies are in complete set.
and UKAS)
Indonesia Headquarters: Talavera Office Suite 20th Floor, Suite #01-06 Jl. TB Simatupang Kav. 22 - 26, Cilandak, Information and Contact: BSI, Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: + 44 345 080 9000 Indonesia Headquarters: Talavera Office Suite 20th Floor, Suite #01-06 Jl. TB Simatupang Kav. 22 - 26, Cilandak,
Jakarta Selatan, DKI Jakarta 12430, Indonesia. Tel: +62 21 2276 7809; +62 21 8064 9600 Fax: +62 21 2276 8271. (Accredited Certification Body for KAN) BSI Assurance UK Limited, registered in England under number 7805321 at 389 Chiswick High Road, London W4 4AL, UK. Jakarta Selatan , DKI Jakarta 12430, Indonesia. Tel: +62 21 2276 7809 ; +62 21 8064 9600 Fax: +62 21 2276 8271
1 2 3
A Member of the BSI Group of Companies. A Member of the BSI Group of Companies. A Member of the BSI Group of Companies.
Laporan Keberlanjutan 2025 | Sustainability Report 2025
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Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Overview
5
Nama Sertifikasi I Certification Name 6
Nama Sertifikasi I Certification Name
ISO 14001:2015 (Environmental Management System) ISO 45001:2018 (Occupational Health & Safety Management
System)
Deskripsi Sertifikasi I Certification Description
Memegang Sertifikat No. EMS 663472 dan menjalankan Sistem Deskripsi Sertifikasi I Certification Description
Pengelolaan Lingkungan Hidup yang sesuai dengan ketentuan Memegang Sertifikat No. OHS 622211 dan menjalankan Sistem
ISO 14001:2015 untuk cakupan berikut: Pengelolaan Kesehatan dan Keselamatan Kerja yang sesuai
Manajemen Sistem Pengelolaan Lingkungan Hidup dalam dengan ketentuan ISO 45001:2018 untuk cakupan berikut:
pengadaan infrastruktur Teknologi Informasi dan Komunikasi Manajemen sistem pengelolaan kesehatan dan keselamatan
serta Penyedia Layanan Internet di Pusat Data Nusantara Jakarta kerja dalam pengadaan infrastruktur Teknologi Informasi dan
dan pelaksanaan proyek terkait. Komunikasi dan Penyedia Layanan Internet di Nusantara Data
Holds Certificate No. EMS 663472 and operates an Center Jakarta dan pelaksanaan proyek terkait.
Environmental Management System which complies with the Holds Certificate No. OHS 622211 and operates an Occupational
requirements of ISO 14001:2015 for the following scope: Health and Safety Management System which complies with the
The management of Environmental Management System in the requirements of ISO 45001:2018 for the following scope: The
provision of Information and Communication Technology (ICT) management of occupational health and safety management
infrastructure and Internet Services Provider (ISP) at Nusantara system in the provision of Information and Communication
Data Center Jakarta and related project implementation. Technology (ICT) infrastructure and Internet Services Provider
(ISP) at Nusantara Data Center Jakarta and related project
Lembaga Penerbit I Certification Issuant implementation.
British Standard Institution (BSI)
Lembaga Penerbit I Certification Issuant
Tanggal Diterbitkan I Date of Issuance British Standard Institution (BSI)
4 September 2017
September 4, 2017 Tanggal Diterbitkan I Date of Issuance
13 Agustus 2019
Masa Berlaku I Valid Period August 13, 2019
3 September 2026
September 3, 2026 Masa Berlaku I Valid Period
8 Agustus 2026
August 8, 2026
7
Nama Sertifikasi I Certification Name
SMK3 (Sistem Manajemen Keselamatan dan Kesehatan Kerja)
Certificate of Registration Certificate of Registration (Occupational Health & Safety Management System)
QUALITY MANAGEMENT SYSTEM - ISO 9001:2015 ENVIRONMENTAL MANAGEMENT SYSTEM - ISO 14001:2015
Deskripsi Sertifikasi I Certification Description
This is to certify that: PT Mora Telematika Indonesia Tbk. This is to certify that: PT Mora Telematika Indonesia Tbk.
Grha 9, 6th floor Grha 9, 6th floor
Jl Penataran No. 9 Proklamasi Jl Penataran No. 9 Proklamasi
Jakarta Pusat Jakarta Pusat
DKI Jakarta DKI Jakarta
Sistem Manajemen Keselamatan dan Kesehatan Kerja (SMK3)
Indonesia 10320 Indonesia 10320
merupakan sistem perlindungan bagi tenaga kerja dalam rangka
Holds Certificate No: FS 601972 Holds Certificate No: EMS 663472
and operates a Quality Management System which complies with the requirements of ISO 9001:2015 for the and operates an Environmental Management System which complies with the requirements of ISO 14001:2015 for
following scope: the following scope:
pengendalian risiko yang berkaitan dengan kegiatan kerja guna
The provision of Information and Communication Technologies (ICT) Infrastructure and The management of Environmental Management System in he provision of Information and
Internet Services Provider Communication Technology (ICT) infrastructure and Internet Services Provider (ISP) at
Nusantara Data Center Jakarta and related project implementation
terciptanya tempat kerja yang aman, efisien dan produktif.
Occupational Safety and Health System is a protection system
For and on behalf of BSI: For and on behalf of BSI:
Michael Lam - Managing Director Assurance, APAC Michael Lam - Managing Director Assurance, APAC
Original Registration Date: 2011-09-14 Effective Date: 2023-09-14 Original Registration Date: 2017-09-04 Effective Date: 2023-09-04
Latest Revision Date: 2023-08-09 Expiry Date: 2026-09-13 Latest Revision Date: 2023-08-09 Expiry Date: 2026-09-03
for all employees to control risks related to operational activities
Page: 1 of 1 Page: 1 of 1
This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.
An electronic certificate can be authenticated online.
Printed copies can be validated at www.bsi-global.com/ClientDirectory or telephone +62 21 806 49 600 or +62 21 227 678 09.
Further clarifications regarding the scope of this certificate and the applicability of ISO 9001:2015 requirements may be obtained by consulting the organization.
This certificate is valid only if provided original copies are in complete set.
Information and Contact: BSI, Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: + 44 345 080 9000
This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.
An electronic certificate can be authenticated online.
Printed copies can be validated at www.bsi-global.com/ClientDirectory or telephone +62 21 806 49 600 or +62 21 227 678 09.
Further clarifications regarding the scope of this certificate and the applicability of ISO 14001:2015 requirements may be obtained by consulting the organization.
This certificate is valid only if provided original copies are in complete set.
Information and Contact: BSI, Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: + 44 345 080 9000
in an effort to create a workspace that is safe, efficient, and
productive.
BSI Assurance UK Limited, registered in England under number 7805321 at 389 Chiswick High Road, London W4 4AL, UK. BSI Assurance UK Limited, registered in England under number 7805321 at 389 Chiswick High Road, London W4 4AL, UK.
4 5
A Member of the BSI Group of Companies. A Member of the BSI Group of Companies.
Lembaga Penerbit I Certification Issuant
Kementerian Ketenagakerjaan Republik Indonesia
The Ministry of Manpower of the Republic of Indonesia
Tanggal Diterbitkan I Date of Issuance
13 Mei 2022
May 13, 2022
Masa Berlaku I Valid Period
6 Oktober 2028
October 6, 2028
Certificate of Registration
OCCUPATIONAL HEALTH & SAFETY MANAGEMENT SYSTEM - ISO 45001:2018
This is to certify that: PT Mora Telematika Indonesia Tbk.
Grha 9, 6th floor
Jl Penataran No. 9 Proklamasi
Jakarta Pusat
DKI Jakarta
Indonesia 10320
Holds Certificate No: OHS 622211
and operates an Occupational Health and Safety Management System which complies with the requirements of
ISO 45001:2018 for the following scope:
The management of occupational health and safety management system in the provision of
Information and Communication Technology (ICT) infrastructure and Internet Services
Provider (ISP) at Nusantara Data Center Jakarta and related project implementation
[Previously certified to BS OHSAS 18001:2007 since 2014.11.27]
For and on behalf of BSI:
Michael Lam - Managing Director Assurance, APAC
Original Registration Date: 2019-08-13 Effective Date: 2023-08-09
Latest Revision Date: 2023-08-09 Expiry Date: 2026-08-08
Page: 1 of 2
This certificate was issued electronically and remains the property of BSI and is bound by the conditions of contract.
An electronic certificate can be authenticated online.
Printed copies can be validated at www.bsi-global.com/ClientDirectory or telephone +62 21 806 49 600 or +62 21 227 678 09.
Further clarifications regarding the scope of this certificate and the applicability of ISO 45001:2018 requirements may be obtained by consulting the organization.
This certificate is valid only if provided original copies are in complete set.
Information and Contact: BSI, Kitemark Court, Davy Avenue, Knowlhill, Milton Keynes MK5 8PP. Tel: + 44 345 080 9000
BSI Assurance UK Limited, registered in England under number 7805321 at 389 Chiswick High Road, London W4 4AL, UK.
6 7
A Member of the BSI Group of Companies.
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Laporan Direksi
Report of the Board of Directors
Mengelola peran sebagai pendukung
digitalisasi sekaligus penghasil
jejak karbon, kami menjadikan
keberlanjutan sebagai inti strategi
02
untuk menyeimbangkan pertumbuhan
digital dengan tanggung jawab
lingkungan dan sosial.
In managing our dual role as both an enabler
of digital growth and a contributor to carbon
footprint, we place sustainability at the core
of our strategy to balance expansion with
environmental and social responsibility.
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Laporan Direksi
Report of the Board of Directors
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Jimmy Kadir
Direktur Utama
President Director
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Laporan Direksi
Report of the Board of Directors
Laporan Dewan Direksi [D.1]
Report of the Board of Directors
Di tengah dinamika industri dan tantangan eksternal, Direksi telah
menjalankan perannya secara strategis dan adaptif. Kepemimpinan
Direksi telah mendorong inovasi dan pengembangan lini usaha,
menjaga kinerja operasional tetap solid dalam mendukung perluasan
konektivitas menuju masa depan digital Indonesia.
Amidst industry dynamics and external challenges, the Board of Directors
has carried out its role with strategic foresight and adaptability. Their
leadership has driven innovation and business line development, while
maintaining solid operational performance in support of expanding
connectivity toward Indonesia’s digital future.
Para Pemangku Kepentingan yang Terhormat, Dear Esteemed Stakeholders,
Agenda keberlanjutan global terus bergerak di The global sustainability agenda continues to
tengah-tengah ketegangan geopolitik, ancaman atas evolve amid geopolitical tensions, threats to
ketahanan energi, serta dampak perubahan iklim energy security, and the increasingly tangible
yang semakin nyata. Komitmen iklim internasional impacts of climate change. International
yang tertuang dalam Perjanjian Paris semakin climate commitments as outlined in the Paris
menuntut aksi nyata dari seluruh pelaku industri, Agreement are placing greater demands on all
tidak terkecuali sektor telekomunikasi yang selama ini industries to take concrete action, including the
kerap dipandang sebagai enabler transformasi digital telecommunications sector, which has long been
sekaligus penyumbang jejak karbon yang tidak kecil. regarded as an enabler of digital transformation
while also contributing a significant carbon
footprint.
Teknologi informasi dan komunikasi (TIK) Information and Communication Technology
memungkinkan efisiensi yang signifikan, mulai dari (ICT) enables significant efficiencies, ranging
pengurangan mobilitas melalui kerja remote, hingga from reduced mobility through remote working to
optimalisasi proses industri berbasis data. Namun data-driven optimization of industrial processes.
di sisi lain, laporan International Telecommunication However, reports from the International
Union (ITU) juga menunjukkan bahwa sektor TIK Telecommunication Union (ITU) indicate that
menyumbang sekitar 2–3% dari total emisi karbon the ICT sector contributes approximately 2–3%
global, setara dengan industri penerbangan. of global carbon emissions, comparable to
Dualitas ini menempatkan penyedia infrastruktur the aviation industry. This duality positions
telekomunikasi sebagai bagian dari solusi, sekaligus telecommunications infrastructure providers as
bagian dari masalah yang harus dikelola. both part of the solution and part of the challenge
that must be managed.
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Bagi PT Mora Telematika Indonesia Tbk, tantangan For PT Mora Telematika Indonesia Tbk, these
ini bersifat langsung dan operasional. Permintaan challenges are direct and operational in nature. The
layanan digital yang terus tumbuh menuntut ekspansi growing demand for digital services requires the
kapasitas jaringan dan pusat data yang membutuhkan expansion of network capacity and data centers,
dukungan ketahanan energi. Sementara ketersediaan which in turn depend on reliable energy support.
energi baru terbarukan di Indonesia masih terbatas, Meanwhile, the availability of renewable energy in
dengan bauran EBT nasional yang baru mencapai Indonesia remains limited, with the national renewable
sekitar 13% dari total konsumsi energi. energy mix accounting for only approximately 13% of
total energy consumption.
Di sisi regulasi, Indonesia semakin mempertegas arah From a regulatory perspective, Indonesia is further
kebijakan keberlanjutannya. OJK terus memperkuat strengthening its sustainability policy direction. The
kerangka keuangan berkelanjutan, dan pada Juli Financial Services Authority (OJK) continues to
2025, Dewan Standar Keberlanjutan IAI menerbitkan enhance the sustainable finance framework, and in
Standar Pengungkapan Keberlanjutan (SPK) yang July 2025, the Indonesian Institute of Accountants’
mengadopsi IFRS S1 dan S2, dengan implementasi Sustainability Standards Board issued the
penuh dijadwalkan mulai 2027. Komitmen nasional Sustainability Disclosure Standards (SPK), adopting
menuju Net Zero Emission 2060 juga semakin IFRS S1 and S2, with full implementation scheduled to
menuntut kontribusi terukur dari seluruh sektor commence in 2027. The national commitment toward
industri. Kondisi tersebut hadir bersamaan dengan Net Zero Emissions by 2060 is also driving the need
tuntutan efisiensi biaya dan kebutuhan investasi for measurable contributions from all industry sectors.
infrastruktur yang terus meningkat. These developments coincide with increasing
demands for cost efficiency and rising infrastructure
investment requirements.
Kebijakan untuk Merespon Tantangan dalam Policies to Address Challenges in Achieving
Pemenuhan Strategi Keberlanjutan Sustainability Strategy
Dalam konteks tersebut, Moratelindo memandang In this context, Moratelindo views sustainability as
keberlanjutan sebagai dimensi strategis yang semakin an increasingly integral strategic dimension of how
tak terpisahkan dari cara Perseroan beroperasi dan the Company operates and grows. As a provider of
bertumbuh. Sebagai penyedia infrastruktur tulang national digital backbone infrastructure, Moratelindo
punggung digital nasional, Moratelindo menjalankan plays a key role in building connectivity to support
peran membangun konektivitas sebagai pemerataan equitable access to education, local economic
akses pendidikan, pemberdayaan ekonomi lokal, dan empowerment, and digital inclusion for millions
inklusi digital bagi jutaan warga Indonesia, termasuk of Indonesians, including those living in frontier,
mereka yang tinggal di wilayah Terdepan, Terluar, dan outermost, and disadvantaged (3T) regions.
Tertinggal (3T).
Memahami peranan sebagai pembangun Recognizing its role as a connectivity enabler,
konektivitas, Moratelindo semakin memperkuat Moratelindo continues to strengthen its sustainability
komitmen keberlanjutan. Tahun 2025 menjadi tahun commitment. The year 2025 marks a period of
penyelarasan strategis bagi kami dalam membangun strategic alignment in building a foundation for
fondasi menuju implementasi yang lebih terstruktur more structured and measurable implementation.
dan terukur. Proses ini mencakup penguatan tata This process includes strengthening sustainability
kelola keberlanjutan, penyempurnaan pendekatan governance, refining the double materiality approach
double materiality dalam penentuan topik material, in determining material topics, and deeper integration
serta integrasi prinsip Environment, Social, and of Environmental, Social, and Governance (ESG)
Governance (ESG) yang lebih mendalam pada principles into operations and organizational culture.
operasional dan budaya organisasi.
Moratelindo menegaskan kembali visinya untuk Moratelindo reaffirms its vision to actively contribute
secara aktif berkontribusi dalam mentransformasi to transforming society into a leading digital society,
masyarakat menuju masyarakat digital terkemuka, which is manifested through four main pillars of its
yang dimanifestasikan menjadi empat pilar utama sustainability strategy.
strategi keberlanjutan.
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Laporan Direksi
Report of the Board of Directors
Pilar pertama adalah Keep Earth Alive: Environmental The first pillar is Keep Earth Alive: Environmental
Footprint & Resource Management. Perseroan Footprint & Resource Management. The Company
berkomitmen untuk secara progresif mengurangi is committed to progressively reducing emission
intensitas emisi, meningkatkan efisiensi energi di intensity, improving energy efficiency across all
seluruh lini operasional, dan mengelola limbah B3 operational lines, and responsibly managing hazardous
secara bertanggung jawab, termasuk menjajaki waste (B3), including exploring carbon offset
mekanisme offset karbon sebagai bagian dari peta mechanisms as part of its long-term decarbonization
jalan dekarbonisasi jangka panjang. Pilar ini selaras roadmap. This pillar aligns with SDG 7 (Affordable and
dengan SDG 7 (Energi Bersih dan Terjangkau) dan Clean Energy), SDG 13 (Climate Action), and SDG 12 in
SDG 13 (Penanganan Perubahan Iklim), serta SDG 12 measurable hazardous waste management.
dalam pengelolaan limbah berbahaya yang terukur.
Pilar kedua adalah Connect & Empower Communities: The second pillar is Connect & Empower Communities:
Community Growth & Strategic Collaboration. Community Growth & Strategic Collaboration.
Moratelindo memandang konektivitas sebagai Moratelindo views connectivity as a right rather than
hak, bukan privilese. Melalui program TJSL yang a privilege. Through CSER programs focused on
menyasar pemerataan akses internet dan dukungan expanding equitable internet access and supporting
pendidikan digital, Perseroan berkontribusi pada digital education, the Company contributes to
pengurangan kesenjangan digital yang masih nyata di reducing the persistent digital divide across many
banyak wilayah Indonesia. Pilar ini mendukung SDG regions in Indonesia. This pillar supports SDG 4
4 (Pendidikan Berkualitas) dan SDG 17 (Kemitraan (Quality Education) and SDG 17 (Partnerships for
untuk Mencapai Tujuan) dalam memperluas proporsi the Goals) in increasing the proportion of digitally
individu yang terhubung dan melek digital. connected and literate individuals.
Pilar ketiga adalah Shaping the Future of Work: The third pillar is Shaping the Future of Work:
Employee Safety, Wellbeing & People Development. Employee Safety, Wellbeing & People Development.
Perseroan menjaga keselamatan dan kesehatan The Company upholds occupational health and safety
kerja sebagai prioritas non-negotiable, mendorong as a non-negotiable priority, promotes gender equality
penyetaraan gender di level manajemen, dan at the management level, and ensures all employees
memastikan seluruh karyawan memenuhi standar meet minimum annual training hour requirements.
minimum jam pelatihan tahunan. Pilar ini berkontribusi This pillar contributes to SDG 8 (Decent Work and
pada SDG 8 (Pekerjaan Layak dan Pertumbuhan Economic Growth) and SDG 5 (Gender Equality)
Ekonomi) dan SDG 5 (Kesetaraan Gender).
Pilar keempat adalah Ethical Business Practices: The fourth pillar is Ethical Business Practices:
Sustainable Supply Chain, Security & Privacy. Sustainable Supply Chain, Security & Privacy. The
Perseroan memperkuat integritas bisnis melalui Company strengthens business integrity through
pelatihan ESG bagi pemasok, pelatihan anti-korupsi ESG training for suppliers, regular anti-corruption and
dan anti-penyuapan bagi karyawan secara rutin, anti-bribery training for employees, consistent follow-
tindak lanjut konsisten atas pengaduan whistleblower, up on whistleblower reports, and strict enforcement
serta penegakan standar keamanan data yang ketat of data security standards in compliance with the
sesuai Undang-Undang Perlindungan Data Pribadi Personal Data Protection Law (UU PDP). At the same
(UU PDP). Pada saat yang sama, Perseroan terus time, the Company continues to enhance backbone
meningkatkan kapasitas backbone dan data center and data center capacity to ensure service quality
untuk memastikan kualitas dan keandalan layanan bagi and reliability for customers. This pillar supports SDG
pelanggan. Pilar ini mendukung SDG 16 (Perdamaian, 16 (Peace, Justice and Strong Institutions), SDG 9,
Keadilan, dan Kelembagaan yang Tangguh), SDG 9, and SDG 12 through transparent and accountable
serta SDG 12 melalui praktik pelaporan keberlanjutan sustainability reporting practices.
yang transparan dan akuntabel.
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Untuk memastikan implementasi strategi keberlanjutan To ensure effective implementation of the
berjalan efektif, Direksi dan Dewan Komisaris sustainability strategy, the Board of Directors and
Moratelindo menjalankan peran pengawasan aktif. Board of Commissioners of Moratelindo exercise
Direksi, melalui unit ESG yang beroperasi lintas active oversight roles. The Board of Directors, through
fungsi, bertanggung jawab atas monitoring kinerja a cross-functional ESG unit, is responsible for periodic
ESG secara berkala, termasuk pengelolaan risiko iklim monitoring of ESG performance, including the
seperti dampak bencana alam terhadap infrastruktur management of climate-related risks such as natural
serat optik dan risiko transisi akibat perubahan disaster impacts on fiber optic infrastructure and
regulasi rendah karbon. Sementara Dewan Komisaris transition risks arising from low-carbon regulatory
menjalankan fungsi pengawasan strategis untuk changes. Meanwhile, the Board of Commissioners
memastikan seluruh inisiatif keberlanjutan selaras performs a strategic oversight function to ensure that
dengan visi dan komitmen jangka panjang Perseroan, all sustainability initiatives align with the Company’s
serta kontribusi terhadap target nasional Nationally long-term vision and commitments, as well as its
Determined Contribution (NDC) Indonesia menuju Net contribution to Indonesia’s Nationally Determined
Zero Emission 2060. Contribution (NDC) targets toward Net Zero Emissions
by 2060.
Dalam perjalanannya, kami memahami sejumlah Throughout its journey, the Company recognizes
tantangan, baik internal maupun eksternal, yang perlu several internal and external challenges that must be
diatasi. Direksi memandang tantangan terbesar di addressed. Internally, the Board of Directors views
internal adalah membangun dan mengkonsolidasikan the greatest challenge as building and consolidating
budaya keberlanjutan secara konsisten di seluruh a consistent sustainability culture across all
tingkat organisasi. Merespons tantangan ini, organizational levels. In response, the Company
Perseroan melaksanakan serangkaian sosialisasi has conducted comprehensive dissemination of
kebijakan keberlanjutan secara menyeluruh, sustainability policies, implemented ESG training
menyelenggarakan pelatihan ESG yang terintegrasi integrated into employee development programs,
dalam program pengembangan karyawan, dan secara and gradually embedded sustainability principles
bertahap mengintegrasikan prinsip keberlanjutan into standard operating procedures across all
ke dalam prosedur kerja standard di setiap fungsi business functions. Additionally, the Company
bisnis. Selain itu, Perseroan juga menghadapi faces limitations in system and data readiness for
keterbatasan kesiapan sistem dan data dalam managing sustainability information, particularly
pengelolaan informasi keberlanjutan, khususnya in measuring and reporting energy and emissions
terkait pengukuran dan pelaporan data energi dan data. To address this, the Company is strengthening
emisi. Sebagai respons, Perseroan memperkuat tata ESG data governance through standardized data
kelola data ESG melalui standardisasi metodologi collection methodologies, enhanced cross-functional
pengumpulan data, penguatan koordinasi lintas coordination among ESG, operations, and finance
fungsi antara unit ESG, operasional, dan keuangan, units, and continuous improvement in sustainability
serta peningkatan kualitas pelaporan keberlanjutan reporting quality. These efforts aim to ensure that
secara berkelanjutan. Langkah ini ditujukan agar data disclosed data is increasingly accurate, verifiable, and
yang disajikan semakin akurat, terverifikasi, dan dapat reliable.
dipertanggungjawabkan.
Dari sisi eksternal, dinamika persaingan industri Externally, the dynamics of competition in the
telekomunikasi yang menuntut efisiensi biaya telecommunications industry, which demand both
sekaligus investasi berkelanjutan juga menjadi cost efficiency and sustained investment, present
tantangan yang perlu dikelola secara cermat. challenges that must be carefully managed. The
Perseroan merespons dengan mengintegrasikan Company responds by integrating sustainability
pertimbangan keberlanjutan ke dalam proses considerations into business planning and capital
perencanaan bisnis dan penganggaran belanja modal, expenditure processes, ensuring that infrastructure
sehingga setiap keputusan investasi infrastruktur investment decisions account for long-term
juga mempertimbangkan dampak jangka panjang environmental and social impacts. Furthermore,
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Laporan Direksi
Report of the Board of Directors
terhadap aspek lingkungan dan sosial. Selain itu, evolving sustainability-related regulations and
perubahan regulasi dan kebijakan pemerintah terkait government policies require organizational vigilance
keberlanjutan yang terus berkembang menuntut and agility. The Company addresses this by
kewaspadaan dan agilitas organisasi. Perseroan conducting regular regulatory monitoring through
merespons dengan melakukan pemantauan regulasi its compliance and ESG units, while continuously
secara berkala melalui unit kepatuhan dan ESG, aligning internal policies with the latest requirements
sekaligus menyesuaikan kebijakan internal agar from OJK, the Ministry of Environment, and evolving
senantiasa selaras dengan ketentuan terbaru, baik international reporting standards.
dari OJK, Kementerian Lingkungan Hidup, maupun
standar pelaporan internasional yang terus berevolusi.
Tantangan pencapaian target pengurangan emisi The challenge of achieving emission reduction targets
sejalan dengan agenda Net Zero Emission 2060 juga in line with the Net Zero Emissions 2060 agenda
menjadi perhatian serius. Industri telekomunikasi, is also a key concern. The telecommunications
dengan konsumsi energi listrik yang besar untuk industry, with its substantial electricity consumption
operasional jaringan dan pusat data, menghadapi for network and data center operations, faces dual
tekanan ganda. Di satu sisi, Perseroan harus pressures. On one hand, the Company must continue
terus mengembangkan kapasitas demi menjawab expanding capacity to meet rapidly growing digital
kebutuhan digital yang tumbuh pesat, sementara di demand; on the other, it must progressively reduce
sisi lain harus menekan jejak karbon secara progresif. its carbon footprint. The Company addresses this
Perseroan merespons dengan menerapkan inisiatif by systematically implementing energy efficiency
efisiensi energi secara sistematis, mendorong initiatives, driving reductions in emission intensity,
pengurangan intensitas emisi, dan secara bertahap and gradually exploring verified carbon offset
menjajaki mekanisme offset karbon yang terverifikasi. mechanisms.
Kami juga menyadari ekspektasi pemangku The Company also recognizes the increasing
kepentingan yang semakin tinggi terhadap expectations of stakeholders regarding transparency,
transparansi, etika bisnis, dan perlindungan data. business ethics, and data protection. These
Kondisi ini turut membentuk arah kebijakan tata conditions shape the direction of the Company’s
kelola Perseroan. Dalam merespons tantangan ini, governance policies. In response, Moratelindo
Moratelindo terus memperkuat sistem whistleblowing, continues to strengthen its whistleblowing system,
memastikan kepatuhan terhadap Undang-Undang ensure compliance with the Personal Data Protection
Perlindungan Data Pribadi (UU PDP), serta Law (UU PDP), and enhance employee capacity in
meningkatkan kapasitas karyawan dalam memahami understanding and implementing business ethics and
dan menerapkan standar etika bisnis dan keamanan information security standards.
informasi.
Penerapan Implementasi Keberlanjutan Sustainability Implementation
Komitmen Moratelindo terhadap keberlanjutan Moratelindo’s commitment to sustainability is
tercermin dalam realisasi kinerja sepanjang tahun reflected in its performance realization throughout
2025 yang mencakup dimensi ekonomi, lingkungan, 2025, encompassing economic, environmental, and
dan sosial. social dimensions.
Pada aspek ekonomi, pendapatan usaha Moratelindo From an economic perspective, Moratelindo recorded
tahun 2025 tercatat sebesar Rp 4,000,218 juta operating revenues of IDR 4.000.218 million in 2025,
meningkat dari tahun sebelumnya sebesar Rp an increase from IDR 3.978.188 million in the previous
3,978,188 juta. Seiring dengan kenaikan pendapatan year. In line with revenue growth and operational
dan langkah efisiensi operasional, Perseroan efficiency measures, the Company posted a net profit
membukukan laba bersih tahun berjalan sebesar Rp of IDR 515.856 million for the year, representing a
515,856 juta, meningkat signifikan dibandingkan laba significant increase compared to IDR 262.568 million
bersih tahun 2024 yang tercatat sebesar Rp 262,568 in 2024.
juta.
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Kinerja positif di tengah tantangan lingkungan This positive performance amid a competitive industry
industri yang kompetitif itu, mendukung konsistensi environment supports the Company’s consistency
Perseroan dalam mendistribusikan nilai ekonomi in responsibly distributing economic value to all
secara bertanggung jawab kepada seluruh pemangku stakeholders, including obligations to employees, tax
kepentingan, mulai dari kewajiban kepada karyawan, contributions to the state, payments to local suppliers,
pajak bagi negara, pembayaran kepada pemasok environmental expenditures, and contributions to
lokal, biaya lingkungan, hingga kontribusi pada social responsibility programs.
program tanggung jawab sosial.
Pada dimensi operasional, kapasitas jaringan From an operational perspective, Moratelindo
Moratelindo terus diperkuat. Total jaringan backbone continues to strengthen its network capacity. The total
nasional mencapai 27.837 km. Jaringan backbone national backbone network reached 27,837 km. The
tersebut mencakup infrastruktur laut (submarine) backbone network comprises 12,689 km of submarine
sepanjang 12.689 km dan jaringan darat (inland) infrastructure and 15,148 km of inland network. This
sepanjang 15.148 km. Penguatan jaringan ini didukung network expansion is supported by the Company’s
oleh 6 data center yang dimiliki perseroan serta six data centers and total data service capacity of
kapasitas layanan data yang mencapai 37.800 gigabit, 37,800 gigabits, which play a critical role in ensuring
yang berperan penting dalam memastikan keandalan, the reliability, scalability, and quality of connectivity
skalabilitas, serta kualitas layanan konektivitas dan and digital services delivered to customers. The
digital kepada pelanggan. Basis pelanggan Perseroan Company’s customer base also continued to expand,
juga terus berkembang, dengan jumlah pelanggan with the number of customers growing significantly by
(retail) yang tumbuh siginifikan sebesar 45,59% dari 45.59%, from 227,145 customers in 2024 to 330,710
227.145 pelanggan pada tahun 2024 menjadi 330.710 in 2025.
pelanggan pada tahun 2025.
Pada aspek lingkungan, Moratelindo terus From an environmental perspective, Moratelindo
mengintensifkan upaya efisiensi energi dan continues to intensify its energy efficiency and
pengurangan emisi gas rumah kaca. Konsumsi energi greenhouse gas emission reduction efforts. Fuel
bahan bakar pada tahun 2025 tercatat sebesar energy consumption in 2025 was recorded at
11.139,00 GJ, turun signifikan dibandingkan tahun 11,139.00 GJ, a significant decrease from 14,080.22
sebelumnya yang mencapai 14.080,22 GJ. Penurunan GJ in the previous year. This reduction reflects the
ini mencerminkan keberhasilan inisiatif efisiensi success of operational efficiency initiatives, including
operasional, termasuk pemanfaatan kendaraan listrik the adoption of electric vehicles within the Company’s
dalam armada operasional Perseroan. Sementara itu, operational fleet. Meanwhile, electricity consumption
konsumsi energi listrik tercatat sebesar 168.023,91 reached 168,023.91 GJ, increasing in line with network
GJ, meningkat seiring ekspansi kapasitas jaringan capacity expansion and data center operations
dan pertumbuhan operasional pusat data. growth.
Untuk memitigasi peningkatan konsumsi listrik To mitigate the increase in electricity consumption,
tersebut, Perseroan melanjutkan program the Company continued its solar panel installation
pemasangan panel surya. Pada tahun 2025, program. In 2025, an additional 36 units were installed,
ditambahkan 36 unit baru sehingga total panel surya bringing the total number of installed solar panels as of
terpasang per 31 Desember 2025 mencapai 3.996 December 31, 2025 to 3,996 units, with a production
unit dengan kapasitas produksi sebesar 2.302 kWh, capacity of 2,302 kWh, thereby strengthening the
memperkuat kontribusi energi terbarukan dalam contribution of renewable energy to the Company’s
bauran energi operasional Perseroan. operational energy mix.
Dari sisi emisi, total gas rumah kaca Cakupan 1 dan 2 In terms of emissions, total Scope 1 and Scope 2
sepanjang tahun 2025 tercatat sebesar 37.900,34 ton greenhouse gas emissions in 2025 were recorded at
CO₂-eq. Pada tahun ini, Perseroan juga memperluas 37,900.34 tons CO₂-eq. During the year, the Company
cakupan pengukuran dengan memasukkan emisi also expanded its measurement scope to include
Cakupan 3 kategori perjalanan dinas, sebesar Scope 3 emissions from business travel, totaling
282,81 ton CO₂-eq. Intensitas emisi GRK tahun 282.81 tons CO₂-eq. GHG emission intensity in 2025
2025 cukup terjaga di level 0,00947 ton CO₂-eq/Rp remained relatively stable at 0.00947 tons CO₂-eq
juta pendapatan, dibandingkan dengan tahun 2024 per IDR million of revenue, compared to 0.00946 tons
sebesar 0,00946 ton CO₂-eq/Rp juta pendapatan. CO₂-eq per IDR million of revenue in 2024.
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Pengelolaan limbah juga berlangsung secara Waste management was also conducted responsibly.
bertanggung jawab. Perseroan menghasilkan The Company generated 0.20 tons of hazardous
0,20 ton limbah B3 dan 670,19 ton limbah non-B3 waste (B3) and 670.19 tons of non-hazardous
yang seluruhnya ditangani sesuai regulasi berlaku waste, all of which were handled in accordance with
sehingga Perseroan tidak menerima pengaduan atas applicable regulations, resulting in zero environmental
lingkungan. complaints.
Penggunaan air Perseroan sepanjang tahun 2025 The Company’s total water consumption in 2025 was
tercatat sebesar 23.464 m³. Moratelindo terus recorded at 23,464 m³. Moratelindo continuously
memantau dan mengevaluasi pola konsumsi air di monitors and evaluates water consumption patterns
seluruh fasilitas operasional sebagai bagian dari across all operational facilities as part of its
komitmen pengelolaan sumber daya alam secara commitment to efficient natural resource management.
efisien. Komitmen lingkungan Perseroan juga The Company’s environmental commitment is further
dikukuhkan melalui sertifikasi Sistem Manajemen reinforced by the ISO 14001:2015 Environmental
Lingkungan ISO 14001:2015 yang diimplementasikan Management System certification implemented at the
di fasilitas Nusantara Data Center (NDC). Nusantara Data Center (NDC) facility.
Pada aspek sosial, Perseroan mempertahankan From a social perspective, the Company maintained
rekam jejak keselamatan kerja yang sangat baik. an excellent occupational safety record. There were
Tidak terdapat kecelakaan kerja (Lost Time Injury) no Lost Time Injuries recorded throughout 2025,
sepanjang tahun 2025, dengan tingkat kecelakaan with a workplace accident rate of zero cases per one
kerja tercatat nol kasus per satu juta jam kerja million working hours, reflecting the effectiveness
mencerminkan efektivitas sistem Manajemen K3 of the Occupational Health and Safety Management
yang telah tersertifikasi ISO 45001:2018 dan SMK3. System certified under ISO 45001:2018 and SMK3.
Sementara investasi dalam pengembangan sumber Investment in human capital development also
daya manusia juga terus meningkat. continued to increase.
Sebanyak 707 peserta dari kalangan karyawan A total of 707 employees participated in various
mengikuti berbagai program pelatihan sepanjang training programs throughout 2025, with total training
tahun 2025, dengan total jam pelatihan yang hours reaching 4,301.7 hours. The average training
mencapai 4.301,7 jam. Rata-rata jam pelatihan bagi hours for male employees were 22.74 hours per
karyawan laki-laki ialah 22,74 jam per tahun, dan year, while female employees averaged 17.37 hours
bagi karyawan perempuan sebesar 17,37 jam per per year. These programs are designed to develop
tahun. Program-program pelatihan dirancang untuk technical and leadership competencies, while also
mengembangkan kompetensi teknis, kepemimpinan, enhancing sustainability awareness across all
sekaligus meningkatkan kesadaran keberlanjutan di organizational levels.
seluruh jenjang organisasi.
Sementara pada aspek sosial kemasyarakatan, In terms of community social impact, the Company
Perseroan telah merealisasikan 29 program Tanggung implemented 29 Corporate Social and Environmental
Jawab Sosial dan Lingkungan (TJSL) senilai Rp1,04 Responsibility (CSER) programs valued at IDR
miliar pada tahun 2025, yang menjangkau 1.485 1.04 billion in 2025, reaching 1,485 beneficiaries.
penerima manfaat. Program-program ini mencakup These programs include community empowerment
pemberdayaan komunitas melalui akses digital through inclusive digital access, educational support,
inklusif, dukungan pendidikan, pelestarian lingkungan, environmental conservation, and strengthening social
dan penguatan ketahanan sosial masyarakat di sekitar resilience in communities surrounding the Company’s
wilayah operasional Perseroan. operational areas.
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Strategi Pencapaian Target Keberlanjutan 2026 Strategy for Achieving Sustainability Targets in 2026
Memasuki tahun 2026, Moratelindo berkomitmen Entering 2026, Moratelindo is committed to
untuk mengakselerasi pencapaian target-target accelerating the achievement of its established
keberlanjutan yang telah ditetapkan, dengan sustainability targets by positioning sustainability
menempatkan keberlanjutan sebagai dimensi yang as an integral dimension of the Company’s business
tak terpisahkan dari strategi pertumbuhan bisnis growth strategy. External challenges, including
Perseroan. Tantangan eksternal berupa ketidakpastian geopolitical uncertainty, regulatory dynamics, and
geopolitik, dinamika regulasi, dan perubahan iklim climate change, are not viewed as obstacles but rather
tidak dipandang sebagai halangan, melainkan sebagai as a context that drives the Company to operate more
konteks yang mendorong Perseroan untuk beroperasi intelligently, efficiently, and resiliently.
dengan lebih cerdas, efisien, dan tangguh.
Dalam dimensi lingkungan, Perseroan akan In the environmental dimension, the Company will
memperkuat inisiatif efisiensi energi di seluruh lapisan strengthen energy efficiency initiatives across all
operasional, dari jaringan backbone hingga pusat data, operational layers, from backbone networks to data
melalui penerapan teknologi hemat energi, ekspansi centers, through the implementation of energy-
panel surya, dan optimalisasi sistem pendingin. efficient technologies, expansion of solar panels, and
Moratelindo juga akan terus mengeksplorasi peluang optimization of cooling systems. Moratelindo will also
transisi menuju sumber energi terbarukan yang lebih continue to explore opportunities for transitioning to
signifikan, sejalan dengan target Net Zero Emission more significant renewable energy sources, in line
nasional 2060. Pengurangan intensitas emisi GRK with the national Net Zero Emissions 2060 target.
berbasis pendapatan dan berbasis karyawan akan Reductions in GHG emission intensity, both revenue-
menjadi indikator kunci yang dipantau secara berkala. based and employee-based, will serve as key
indicators to be monitored regularly.
Pada dimensi sumber daya manusia, Perseroan akan In the human capital dimension, the Company will
meningkatkan cakupan dan kedalaman program enhance both the scope and depth of its training
pelatihan, dengan penekanan khusus pada pelatihan programs, with a particular emphasis on ESG-based
berbasis kompetensi ESG, keselamatan kerja, competencies, occupational safety, and cybersecurity
serta literasi keamanan siber. Target pemerataan literacy. Targets related to equal opportunity and
kesempatan dan kesetaraan gender di level manajerial gender equality at the managerial level will continue
akan terus didorong sebagai bagian dari komitmen to be promoted as part of the Company’s commitment
Perseroan terhadap lingkungan kerja yang inklusif to an inclusive and non-discriminatory workplace.
dan non-diskriminatif.
Pada dimensi tata kelola, Moratelindo akan In the governance dimension, Moratelindo will
memperkuat sistem pengelolaan data ESG untuk strengthen its ESG data management systems to
memastikan kualitas, konsistensi, dan komparabilitas ensure the quality, consistency, and comparability of
data pelaporan keberlanjutan dari tahun ke tahun. sustainability reporting data over time. Standardization
Standardisasi metodologi pengukuran emisi, energi, of methodologies for measuring emissions, energy,
dan indikator sosial akan ditingkatkan, sejalan dengan and social indicators will be enhanced in line with the
perkembangan standar internasional seperti GRI dan development of international standards such as GRI
ISSB, maupun pemutakhiran ketentuan SEOJK. and ISSB, as well as updates to SEOJK regulations.
Dari sisi komunitas dan konektivitas, Perseroan akan From the community and connectivity perspective,
terus memperluas jangkauan layanan inklusif ke the Company will continue to expand inclusive service
wilayah Terdepan, Terluar, dan Tertinggal (3T), sambil coverage to frontier, outermost, and disadvantaged
memperkuat program TJSL yang terukur dampaknya. (3T) regions, while strengthening TJSL programs
Pendekatan creating shared value akan menjadi with measurable impacts. The creating shared
landasan dari setiap inisiatif komunitas yang dijalankan. value approach will serve as the foundation for all
community initiatives undertaken.
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Pada dimensi rantai pasok, Perseroan akan mendorong In the supply chain dimension, the Company will
pemasok kunci untuk mengadopsi standar ESG, encourage key suppliers to adopt ESG standards,
termasuk melalui program pelatihan dan edukasi bagi including through training and educational programs
mitra bisnis. Komitmen pengutamaan pemasok lokal for business partners. The commitment to prioritizing
juga akan terus dijaga sebagai bagian dari tanggung local suppliers will also be maintained as part of the
jawab Perseroan terhadap ekosistem bisnis nasional. Company’s responsibility to the national business
ecosystem.
Apresiasi Appreciation
Kami menyampaikan apresiasi yang tulus kepada We extend our sincere appreciation to our customers,
para pelanggan, mitra kerja, pemegang saham, business partners, shareholders, regulators, and
regulator, dan seluruh pemangku kepentingan yang all stakeholders who have placed their trust in
telah memberikan kepercayaan kepada Moratelindo. Moratelindo. Their commitment and support represent
Komitmen dan dukungan mereka menjadi sumber an invaluable source of strength in the Company’s
kekuatan yang tak ternilai dalam perjalanan sustainability journey.
keberlanjutan Perseroan.
Secara khusus, kami menyampaikan terima kasih We would like to express our deepest gratitude to all
yang sebesar-besarnya kepada seluruh karyawan Moratelindo employees who, with full dedication, have
Moratelindo yang dengan dedikasi penuh telah delivered excellent service, maintained infrastructure
menghadirkan pelayanan terbaik, menjaga keandalan reliability, and embodied the spirit of sustainability
infrastruktur, dan menghidupkan semangat in every aspect of their work. With the support of
keberlanjutan dalam setiap langkah kerja. Dengan all stakeholders, Moratelindo will continue to move
dukungan seluruh pihak, Moratelindo akan terus forward in building digital infrastructure that is not only
melangkah maju, membangun infrastruktur digital technically reliable but also socially responsible and
yang tidak hanya andal secara teknis, tetapi juga environmentally sustainable, for a more connected,
bertanggung jawab secara sosial dan lestari secara inclusive, and sustainable future for Indonesia.
lingkungan, demi masa depan Indonesia yang lebih
terhubung, inklusif, dan berkelanjutan.
Jakarta, 21 April 2026
Jakarta, April 21, 2026
Jimmy Kadir
Direktur Utama
President Director
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Surat Pernyataan Anggota Dewan Komisaris dan Direksi
tentang Tanggung Jawab atas Laporan Keberlanjutan 2025
PT Mora Telematika Indonesia Tbk
Statement Letter of the Board of Commissioners and the Board of Directors
regarding Responsibility for the 2025 Sustainability Report of
PT Mora Telematika Indonesia Tbk
Kami yang bertanda tangan di bawah ini menyatakan We, the undersigned, declare that all information in
bahwa semua informasi dalam Laporan Keberlanjutan the 2025 Sustainability Report of PT Mora Telematika
PT Mora Telematika Indonesia Tbk tahun 2025 telah Indonesia Tbk are presented in its entirety, and we are
dimuat secara lengkap dan bertanggung jawab penuh fully responsible for the correctness of the contents in
atas kebenaran isi Laporan Keberlanjutan Perusahaan. the Company’s Sustainability Report.
Demikian pernyataan ini dibuat dengan sebenarnya. This statement is hereby made in all truthfulness.
Jakarta, 21 April 2026
Jakarta, April 21, 2026
Dewan Komisaris
Board of Commissioners
Karim Panjaitan Indra Nathan Kusnadi Kanaka Puradiredja
Komisaris Komisaris Utama Komisaris Independen
Commissioner President Commissioner Independent Commissioner
Direksi
Board of Directors
Jimmy Kadir Genta Andhika Putra
Direktur Utama Wakil Direktur Utama
President Director Vice President Director
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HALAMAN INI SENGAJA DIKOSONGKAN
THIS PAGE IS INTENTIONALLY LEFT BLANK
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Profil Perusahaan
Company Profile
Dengan kapabilitas infrastruktur
yang luas dan ekosistem layanan
yang terintegrasi, Moratelindo
membangun konektivitas yang
03
mendorong pertumbuhan ekonomi
digital Indonesia.
With extensive infrastructure capabilities
and an integrated service ecosystem,
Moratelindo builds connectivity that
accelerates Indonesia’s digital economic
growth.
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Profil Perusahaan
Company Profile
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Identitas Perusahaan [2-1]
Corporate Identity
Nama Perusahaan
PT Mora Telematika Indonesia Tbk (Moratelindo)
Company Name
Tanggal Pendirian 8 Agustus 2000
Date of Establishment August 8, 2000
Akta Pendirian Perseroan Terbatas No.30 tanggal 8 Agustus 2000
oleh Notaris Daniel Parganda Marpaung, S.H
Dasar Hukum Pendirian
Legal Basis of Establishment Deed of Establishment of Limited Liability Company No. 30 dated
August 8, 2000, by Notary Daniel Parganda Marpaung, S.H.
Kode Saham
MORA
Stock Code
Pencatatan Saham di Bursa Saham 8 Agustus 2022
Stock Listing Date August 8, 2022
Aktivitas telekomunikasi dengan kabel, penyedia jasa internet, jasa
interkoneksi internet (NAP) dan data center.
Kegiatan Usaha dan Produk yang Dihasilkan
Business Activities and Products Telecommunications activities by cable, internet service provider,
Network Access Provider (NAP) and data center.
Grha 9, Jalan Penataran No. 9, Kelurahan Pegangsaan, Kecamatan
Menteng, Kota Administrasi Jakarta Pusat, Jakarta 10320, Indonesia.
Alamat Kantor Pusat [C.2]
Head Office Address Grha 9, Jalan Penataran No. 9, Pegangsaan Sub-district, Menteng
District, Central Jakarta Administrative City, Jakarta 10320, Indonesia
Nomor Telepon
+6221 3199 8600
Telephone Number
Fax. +6221 314 2882
Website https://www.morarepublic.co.id/
Anak Perusahaan Subsidiaries
Moratel International Pte., Ltd.
PT Palapa Ring Barat
PT Palapa Timur Telematika
PT Oxygen Multimedia Indonesia
PT Oxygen Infrastruktur Indonesia
PT Indo Pratama Teleglobal
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Profil Perusahaan
Company Profile
Visi, Misi, dan Nilai Keberlanjutan [C.1]
Vision, Mission, and Sustainability Value
Visi Misi
Vision Mission
Secara aktif berkontribusi untuk Mengembangkan infrastruktur telekomunikasi
mentransformasikan masyarakat menjadi terbaik di kelasnya dan memimpin ekosistem
suatu masyarakat digital terkemuka. layanan telekomunikasi dan digital.
Actively contribute to transform the country To develop the best-in-class telecommunication
into a leading digital society. infrastructure and lead the telecommunication
and digital services ecosystem.
Nilai Inti Perusahaan
Core Values of the Company
Integrity Innovative
Menjunjung tinggi kejujuran, Mengembangkan gagasan dan solusi baru
kerendahan hati, dan etika dalam setiap secara berkelanjutan untuk meningkatkan
pengambilan keputusan serta pelaksanaan nilai tambah dan daya saing perusahaan.
bisnis.
Continuously developing new ideas and
Upholding honesty, humility, and solutions to enhance value creation and the
ethical standards in every decision-making Company’s competitiveness.
process and business activity.
Team Work Service Excellence
Membangun kolaborasi yang Memberikan layanan terbaik secara konsisten
solid melalui semangat kebersamaan, saling dengan mengedepankan kualitas, profesionalisme,
percaya, dan komunikasi yang terbuka di dan kepedulian dalam mendukung seluruh
seluruh lini organisasi. pemangku kepentingan internal dan eksternal.
Building strong collaboration through a spirit Delivering consistent best-in-class service by
of togetherness, mutual trust, and open prioritizing quality, professionalism, and care in
communication across all organizational levels. supporting all internal and external stakeholders.
Change Passionate
Adaptif terhadap dinamika industri Menjalankan tugas dan tanggung jawab
telekomunikasi dengan secara aktif merangkul dengan komitmen serta semangat tinggi
dan mendorong perubahan berkelanjutan. guna mencapai kinerja yang optimal dan
Remaining adaptive to the dynamics berkelanjutan.
of the telecommunications industry by actively Carrying out duties and responsibilities with
embracing and driving continuous change. strong commitment and enthusiasm to achieve
optimal and sustainable performance.
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Skala Perusahaan [C.3]
Business Scale
Uraian Satuan
2025 2024 2023
Description Unit
Total Aset Rp juta
14.760.355 14.654.147 14.899.261
Total Assets IDR million
Total Kewajiban Rp juta
6.846.225 7.263.909 7.975.293
Total Liabilities IDR million
Total Ekuitas Rp juta
7.914.130 7.390.238 6.923.968
Total Equity IDR million
Pendapatan Rp juta
4.000.218 3.978.189 4.306.324
Income IDR million
Laba atau Rugi Bersih Rp juta
515.856 262.568 679.171
Net Profit or Loss IDR million
Pemegang Saham dan Persentase Shareholders and Ownership
Kepemilikan [C.3] Percentage [C.3]
PT Mora Telematika Indonesia Tbk terdaftar di PT Mora Telematika Indonesia Tbk was a public
Bursa Efek Indonesia pada 8 Agustus 2022 dengan company listed on the Indonesia Stock Exchange on
kode saham MORA. Hingga 31 Desember 2025, August 8, 2022, with the stock code MORA. As of
sebanyak 35,99% saham Perseroan dimiliki oleh PT December 31, 2025, 35.99% of the Company’s shares
Candrakarya Multikreasi; 30,18% dimiliki oleh PT are owned by PT Candrakarya Multikreasi; 30.18%
Gema Lintas Benua; dan sisanya dimiliki oleh publik are owned by PT Gema Lintas Benua; and the rest are
dengan kepemilikan 33,83%. owned by the public, with a total ownership of 33.83%.
Struktur Kepemilikan Saham per 31 Desember 2025
Shareholders Structure as of December 31, 2025
35,99 30,18
PT Candrakarya Multikreasi PT Gema Lintas Benua
%
33,83
Publik
Public
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Profil Perusahaan
Company Profile
Aktivitas telekomunikasi dengan kabel, penyedia jasa internet,
jasa interkoneksi internet (NAP) dan data center.
Telecommunications activities by cable, internet service provider,
network access provider (NAP) and data center.
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Wilayah Operasional [C.3] [2-6]
Operational Areas
Banjarmasin
3rd Part
y Leased C
Situbondo
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Profil Perusahaan
Company Profile
Capacity Makassar
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Kegiatan Usaha [C.4] [2-6] Business Activities [C.4] [2-6]
Kegiatan Usaha Utama Perseroan berdasarkan Akta The Company’s main business activities, based on
Pernyataan Keputusan Pemegang Saham Perseroan the Deed of Statement of Shareholders’ Resolution
No. 37 tanggal 13 Juni 2024, dibuat di hadapan Aulia No. 37 dated June 13, 2024, drawn up before Aulia
Taufani, S.H., Notaris di Kota Administrasi Jakarta Taufani, S.H., Notary in the Administrative City of
Selatan, yang telah memperoleh persetujuan dari South Jakarta, which has obtained approval from
Menkumham berdasarkan keputusan No. AHU- the Minister of Law and Human Rights pursuant to
0037345.AH.01.02.TAHUN 2024, tanggal 13 Juni Decree No. AHU-0037345.AH.01.02.TAHUN 2024
2024 dan telah didaftarkan dalam Daftar Perseroan dated June 13, 2024, and has been registered in the
sesuai dengan ketentuan UUPT dengan No. AHU- Company Register in accordance with the provisions
0124865.AH.01.11.TAHUN 2024, tanggal 25 Juni 2024 of the Company Law under No. AHU-0124865.
(“Akta No. 37/2024”) adalah: AH.01.11.TAHUN 2024 dated June 25, 2024 (“Deed
No. 37/2024”), are as follows:
1. Konstruksi Sentral Telekomunikasi. 1. Telecommunications Central Construction.
2. Instalasi Telekomunikasi. 2. Telecommunications Installation.
3. Perdagangan Besar Komputer dan Perlengkapan 3. Wholesale Trade of Computers and Computer
Komputer. Equipment.
4. Perdagangan Besar Piranti Lunak. 4. Wholesale Trade of Software.
5. Perdagangan Besar Peralatan Telekomunikasi. 5. Wholesale Trade of Telecommunication
6. Aktivitas Telekomunikasi dengan Kabel. Equipment.
7. Aktivitas Telekomunikasi Tanpa Kabel. 6. Wired Telecommunications Activities.
8. Aktivitas Telekomunikasi Satelit. 7. Wireless Telecommunications Activities.
9. Jasa Internet Teleponi untuk Keperluan Publik 8. Satellite Telecommunications Activities.
(ITKP). 9. Public Internet Telephony Services (ITKP).
10. Jasa Nilai Tambah Teleponi Lainnya. 10. Other Value-Added Telephony Services.
11. Internet Service Provider. 11. Internet Service Provider (ISP).
12. Jasa Sistem Telekomunikasi Data. 12. Data Telecommunications System Services.
13. Jasa Televisi Protokol Internet (IPTV). 13. Internet Protocol Television (IPTV) Services.
14. Jasa Interkoneksi Internet (NAP). 14. Internet Interconnection Services (NAP).
15. Jasa Multimedia Lainnya. 15. Other Multimedia Services.
16. Jasa Jual Kembali Jasa Telekomunikasi. 16. Telecommunication Services Resale.
17. Aktivitas Pengembangan Aplikasi. 17. Application Development Activities.
18. Aktivitas Pemrograman Komputer Lainnya. 18. Other Computer Programming Activities.
19. Aktivitas Konsultasi dan Perancangan Internet of 19. Internet of Things (IoT) Consulting and Design.
Things (IoT).
20. Aktivitas Teknologi Informasi dan Jasa Komputer 20. Other Information Technology and Computer
Lainnya. Services.
21. Aktivitas Pengolahan Data. 21. Data Processing Activities.
22. Aktivitas Hosting dan YBDI. 22. Hosting and Related Activities.
23. Portal Web dan/atau Platform Digital Tanpa Tujuan 23. Non-Commercial Web Portal and/or Digital
Komersial. Platform.
24. Portal Web dan/atau Platform Digital dengan 24. Commercial Web Portal and/or Digital Platform.
Tujuan Komersial.
25. Real Estate yang Dimiliki Sendiri atau Disewa. 25. Owned or Leased Real Estate.
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Profil Perusahaan
Company Profile
Produk dan Layanan
Products and Services
Produk dan/atau Jasa yang Dihasikan Products and/or Services Generated
Moratelindo menyediakan produk dan jasa sebagai Moratelindo provides the following products and
berikut: services:
Jenis Layanan Bentuk Layanan
Type of Service Form of Service
Konektivitas • Domestic Leased Circuit (DLC) - MetroM
Connectivity • Cross Connect (Fiber Optic & UTP)
• Xpress Connect” (Jakarta & Singapore)
• Indonesia Research and Education Network (IDREN) Connect
Jasa Internet • Dedicated Internet Access (DIA Domestic, DIA International & DIA Mix)
Internet Services • IP Transit/SuperNET (SuperNET Domestic, SuperNET International & SuperNET Mix)
• Moratelindo Network Interconnect & Content Autonomous (MONICA)
• Oxgen.id Pro
• Oxgen.id Biz
• Oxgen.id Biz Startup
• Oxgen.id HOME
• Internet Exchange (Mora-IXP) bundling IP Transit
• IP Public (Standard & Non-Standard)
Jasa Pusat Data • Collocation
Data Center Services • Nusantara Data Center (NDC) Space
• Virtual Private Server (VPS)
• Hosting
• Domain
Solusi Nilai Tambah • IP Camera
Added Value Solution • Telephony Line
• Oxygen TV (Rent STB)
• Hospitality TV
• IP Camera
• Oxygen Access Manager
• Managed Services
• Rent Access Point (ASUS or ARUBA)
• Rent Access Point Building Managed Service
• Cyber Security (XSECURE)
Infrastruktur • Ducting (Rent & Maintenance)
Infrastructure • Rent Fiber Optic Pole
Unit Nusantara Data Center (NDC) Batam yang dimiliki Perusahaan.
The Nusantara Data Center (NDC) Batam unit owned by the Company.
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Keanggotaan dalam Asosiasi [C.5] [2-28]
Membership in Associations
Perseroan aktif bergabung dengan sejumlah asosiasi The Company actively participates in several national
industri nasional untuk mendapatkan informasi- industry associations to obtain the latest information
informasi terbaru seputar isu-isu keberlanjutan, dan on sustainability-related issues and contributes to
turut aktif berkontribusi dalam sejumlah kegiatan various association activities. As of December 31,
asosiasi. Hingga 31 Desember 2025, Perseroan tidak 2025, the Company did not hold membership in any
memiliki keanggotaan asosiasi industri dalam skala international industry associations. [C.5] [2-28]
internasional. [C.5] [2-28]
Asosiasi Kontribusi Skala
No
Association Contribution Scale
Asosiasi Penyelenggara Jasa Internet Indonesia (APJII) Anggota Nasional
1.
Association of Indonesia Internet Service Providers Member National
Asosiasi Penyelenggara Jaringan Telekomunikasi (APJATEL) Anggota Nasional
2.
Association of Telecommunications Network Operators Member National
Asosiasi Sistem Komunikasi Kabel Laut Seluruh Indonesia (ASKALSI) Anggota Nasional
3.
Indonesia Sea Cable Communication System Association Member National
Asosiasi Sekretaris Perusahaan Indonesia (ICSA) Anggota Nasional
4.
Indonesia Corporate Secretary Association Member National
Kamar Dagang dan Industri Indonesia (KADIN) Anggota Nasional
5.
Indonesia Chamber of Commerce Member National
Asosiasi Emiten Indonesia (AEI) Anggota Nasional
6.
Indonesia Public Listed Companies Association Member National
Perhimpunan Filantropi Indonesia (PFI) Anggota Nasional
7.
Indonesia Philanthropy Association Member National
Perubahan Signifikan dalam Organisasi
Significant Changes in the Organization
Perseroan pada tanggal 18 Desember 2025 telah On December 18, 2025, the Company announced
mengumumkan rencana penggabungan usaha a proposed merger between the Company and PT
(merger) yang akan dilakukan antara Perseroan Eka Mas Republik (“EMR”). This merger plan has
dengan PT Eka Mas Republik (“EMR”). Rencana merger been disclosed to the public through an information
ini telah disampaikan dalam keterbukaan informasi disclosure and is scheduled to be submitted for
kepada publik dan direncanakan untuk dimintakan approval at the General Meeting of Shareholders in
persetujuan dalam Rapat Umum Pemegang Saham accordance with the prevailing laws and regulations.
sesuai dengan ketentuan peraturan perundang- The merger is expected to become effective in 2026
undangan yang berlaku. Rencana merger ini baru and therefore did not have any material impact on the
akan berlaku efektif pada tahun 2026 sehingga belum Company during the 2025 financial year. [C.6] [2-6]
terjadi dampak yang bersifat material pada Perseroan
selama tahun buku 2025. [C.6] [2-6]
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Profil Perusahaan
Company Profile
Operasional pemasangan kabel bawah laut sebagai bagian dari pengembangan
infrastruktur digital yang andal, dilaksanakan dengan mengedepankan aspek
keselamatan kerja, kepatuhan terhadap regulasi, serta perlindungan lingkungan laut.
Submarine cable installation operations as part of building reliable digital infrastructure,
carried out with a strong emphasis on occupational safety, regulatory compliance, and
marine environmental protection.
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Fokus Keberlanjutan
Moratelindo
Moratelindo Sustainability Focus
Melalui pendekatan yang
terstruktur dan berbasis
materialitas, Moratelindo
memastikan setiap langkah bisnis
04
selaras dengan penciptaan dampak
ekonomi, sosial, dan lingkungan
yang berkelanjutan.
Through a structured and materiality-
driven approach, Moratelindo ensures that
every business decision is aligned with the
creation of sustainable economic, social,
and environmental impacts.
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
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Visi Keberlanjutan [C.1] [2-22]
Sustainability Vision
Visi Moratelindo untuk “Secara aktif berkontribusi Moratelindo’s vision of “Actively contributing to
dalam mentransformasi masyarakat menjadi transforming society into a leading digital society”
masyarakat digital terkemuka”, menegaskan affirms the Company’s commitment to encourage
komitmen Perseroan untuk mendorong kemajuan inclusive social and economic progress. From
sosial dan ekonomi yang inklusif. Dalam perspektif a sustainability perspective, this vision reflects
keberlanjutan, visi ini mencerminkan peran Moratelindo’s role in reducing the digital gap,
Moratelindo dalam mengurangi kesenjangan digital, strengthening community empowerment through
memperkuat pemberdayaan komunitas melalui connectivity, and building a sustainable digital
konektivitas, serta membangun ekosistem digital ecosystem. Beyond expanding technological access,
yang berkelanjutan. Upaya transformasi ini tidak these transformation efforts also support educational
hanya fokus pada peningkatan akses teknologi, opportunities, economic growth, and innovation,
tetapi juga membuka jalan bagi peluang pendidikan, particularly in hard-to-reach regions.
pertumbuhan ekonomi, dan inovasi, terutama di
daerah yang sulit dijangkau.
Identifikasi dan Penentuan Topik Material [3-1]
Material Topic Identification and Determination
Dalam upaya mewujudkan visi keberlanjutan tersebut, In pursuing this sustainability vision, Moratelindo
Moratelindo melakukan proses identifikasi dan carries out a process to identify and determine material
penentuan topik material. Proses ini ditujukan untuk topics, intended to ensure that the sustainability
memastikan bahwa isu-isu keberlanjutan yang dikelola issues managed and reported are truly relevant to
dan dilaporkan adalah isu yang benar-benar relevan the Company’s operational impacts and aligned with
dengan dampak operasional Perseroan serta selaras stakeholder expectations. The following outlines the
dengan ekspektasi pemangku kepentingan. Berikut process for determining material topics in accordance
ini alur proses penentuan topik material sebagaimana with the Global Reporting Initiative (GRI) guidelines.
panduan Global Reporting Initiative (GRI).
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
Alur Proses Penentuan Topik Material
Material topic determination process
1 2
Penetapan Ruang Lingkup dan Konteks Pelibatan Pemangku Kepentingan
Organisasi yang Selaras dengan Visi Perusahaan mengidentifikasi dan
Perusahaan melibatkan pemangku kepentingan utama
Proses diawali dengan penetapan batasan untuk memperoleh perspektif terkait isu
organisasi dan enam entitas anak usaha keberlanjutan yang dianggap relevan dan
dalam cakupan materialitas, dengan signifikan.
mempertimbangkan konteks internal-
eksternal serta keselarasan terhadap Stakeholder Engagement
visi Moratelindo dalam mendorong The Company identifies and engages with
transformasi menuju masyarakat digital key stakeholders to gain perspectives on
yang inklusif dan berkelanjutan sustainability issues deemed relevant and
significant.
Determining the Organization’s Scope
and Context Aligned with the Company’s
Vision
The process begins with defining the
boundaries of the organization and six
subsidiary entities within the materiality
scope, taking into account the internal
and external context and alignment
with Moratelindo’s vision of driving
transformation towards an inclusive and
4
sustainable digital society.
Identifikasi Dampak, Risiko, dan Peluang
MORA menerapkan pendekatan double
materiality dengan menganalisis dampak
aktual dan potensial terhadap aspek
ekonomi, sosial, dan lingkungan (impact
materiality), sekaligus menilai risiko
3
serta peluang finansial yang dapat
mempengaruhi kinerja perusahaan
Materialitas Topik (financial materiality).
Isu-isu yang telah teridentifikasi
dievaluasi berdasarkan tingkat Identification of Impacts, Risks, and
signifikansi dampaknya terhadap Opportunities
bisnis dan kepentingan pemangku MORA applies a double materiality
kepentingan untuk menentukan topik approach by analyzing actual and
yang dikategorikan sebagai material. potential impacts on economic, social,
and environmental aspects (impact
Material Topics materiality), while simultaneously
Identified issues are evaluated based assessing financial risks and
on the significance of their impact opportunities that could impact the
on the business and stakeholder company’s performance (financial
interests to determine which topics materiality).
are categorized as material.
5
Penyusunan Daftar Topik Material dalam
Strategi Keberlanjutan
Topik material yang telah ditetapkan
diintegrasikan ke dalam strategi
keberlanjutan perusahaan sebagai dasar
penetapan kebijakan, target, program
kerja, serta pengungkapan dalam Laporan
Keberlanjutan ini.
Compilation of the List in Material Topics
for the Sustainability Strategy
The identified material topics are
integrated into the company’s sustainability
strategy as the basis for establishing
policies, targets, work programs, and
disclosures in this Sustainability Report.
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Pelibatan Pemangku Kepentingan [E.4] [2-29]
Stakeholders Engagement
Bagi Moratelindo, pemangku kepentingan merupakan Moratelindo sees stakeholders are individuals
individu atau entitas yang terpengaruh oleh kegiatan, or entities affected by the Company’s activities,
produk, dan layanan Perseroan, serta berperan dalam products, and services, and play a role in influencing
mempengaruhi keberhasilan penerapan strategi the successful implementation of the Company’s
dan pencapaian tujuan Perseroan. Oleh karena itu, strategies and the achievement of its objectives.
pelibatan pemangku kepentingan menjadi langkah Therefore, stakeholder engagement is a crucial step
penting untuk memahami dan memenuhi kebutuhan in understanding and meeting the needs of each
masing-masing kelompok secara tepat, bertanggung group appropriately, responsibly, and in accordance
jawab, serta selaras dengan ketentuan peraturan with applicable laws and regulations. Through active
perundang-undangan yang berlaku. Melalui and transparent communication, Moratelindo aims
komunikasi yang aktif dan transparan, Moratelindo to build trust and ensure that all business decision
berupaya membangun kepercayaan serta taken consistently consider social responsibility,
memastikan bahwa setiap keputusan bisnis yang environmental sustainability, and the long-term
diambil senantiasa mempertimbangkan tanggung interests of all parties.
jawab sosial, kelestarian lingkungan, dan kepentingan
jangka panjang seluruh pihak.
Dalam pelaksanaannya, Perseroan mengoptimalkan In practice, the Company optimizes its resources to
seluruh sumber daya untuk menjalin interaksi yang build effective interactions based on priority levels.
efektif berdasarkan skala prioritas. Moratelindo Moratelindo groups its stakeholders into two main
mengklasifikasikan pemangku kepentingan ke dalam categories:
dua kategori utama yaitu:
1. Pemangku kepentingan internal meliputi pemegang 1. Internal stakeholders include shareholders and
saham dan investor, serta karyawan. investors, as well as employees.
2. Pemangku kepentingan eksternal mencakup 2. External stakeholders include suppliers, the
pemasok, masyarakat, pemerintah, dan pengguna community, the government, and service users.
layanan.
INTERNAL EKSTERNAL
INTERNAL EXTERNAL
Pemegang Saham Pemasok Masyarakat
Shareholders Supliers Community
Investor Karyawan Pemerintah Pengguna Layanan
Investors Employees Goverment Service Users
Perseroan melakukan kurasi terhadap kelompok The Company curates stakeholder groups that have
pemangku kepentingan yang memiliki pengaruh the most significant influence on business continuity.
paling signifikan terhadap keberlangsungan usaha. Therefore, groups assessed as not having a material
Oleh karena itu, kelompok yang dinilai tidak memiliki impact on business activities are not specifically
dampak material terhadap kegiatan bisnis tidak disclosed in this Report, to ensure that the reporting
disajikan secara khusus dalam Laporan ini, guna remains focused on the most relevant issues.
menjaga fokus pelaporan pada isu-isu yang paling
relevan.
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
Kelompok Pemangku Kepentingan Pemegang Saham & Investor
Stakeholders Group Shareholders and Investors
Dasar Pemilihan Pemangku Kepentingan
Influence, Responsibility, Perspective
Basis for Selection of Stakeholders
Frekuensi Pelibatan Tahunan / Berkala
Engagement Frequency Annual / Periodic
Kepentingan Utama | Main Concern
Kinerja keuangan, tata kelola, manajemen risiko, keberlanjutan usaha
Financial performance, governance, risk management, business sustainability
Bentuk Pelibatan | Form of Engagement
RUPS, public expose, laporan berkala, komunikasi investor
GMS, public expose, periodic reports, investor communications
Isu Keberlanjutan yang Relevan | Relevant Sustainability Issues
Kinerja ekonomi, tata kelola, manajemen risiko, strategi keberlanjutan
Economic performance, governance, risk management, sustainability strategy
Kelompok Pemangku Kepentingan Karyawan
Stakeholders Group Employee
Dasar Pemilihan Pemangku Kepentingan
Influence, Responsibility, Dependency, Attention
Basis for Selection of Stakeholders
Frekuensi Pelibatan Rutin / Tahunan
Engagement Frequency Routine / Annual
Kepentingan Utama | Main Concern
Keselamatan dan kesehatan kerja, pengembangan kompetensi, kesejahteraan, kesetaraan
Occupational health and safety, competency development, welfare, equality
Bentuk Pelibatan | Form of Engagement
Sosialisasi kebijakan, pelatihan, survei kepuasan, komunikasi internal
Policy socialization, training, satisfaction surveys, internal communications
Isu Keberlanjutan yang Relevan | Relevant Sustainability Issues
K3, pengembangan SDM, kesejahteraan karyawan, keberagaman
HSE, human resource development, employee welfare, diversity
Kelompok Pemangku Kepentingan Pemerintah & Regulator
Stakeholders Group Government and Regulators
Dasar Pemilihan Pemangku Kepentingan
Influence, Responsibility
Basis for Selection of Stakeholders
Frekuensi Pelibatan Sesuai Ketentuan
Engagement Frequency According to Needs
Kepentingan Utama | Main Concern
Kepatuhan regulasi, perizinan, kontribusi terhadap pembangunan nasional
Regulatory compliance, licensing, contribution to national development
Bentuk Pelibatan | Form of Engagement
Pelaporan regulasi, koordinasi teknis, audit dan inspeksi
Regulatory reporting, technical coordination, audits and inspections
Isu Keberlanjutan yang Relevan | Relevant Sustainability Issues
Kepatuhan hukum, tata kelola, dampak ekonomi
Legal compliance, governance, economic impact
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Kelompok Pemangku Kepentingan Pemasok & Mitra Bisnis
Stakeholders Group Suppliers and Business Partner
Dasar Pemilihan Pemangku Kepentingan
Dependency, Responsibility, Attention
Basis for Selection of Stakeholders
Frekuensi Pelibatan Berkala
Engagement Frequency Periodic
Kepentingan Utama | Main Concern
Kemitraan berkelanjutan, kepastian kontrak, kepatuhan standar
Sustainable partnerships, contract certainty, standards compliance
Bentuk Pelibatan | Form of Engagement
Seleksi dan evaluasi pemasok, perjanjian kerja sama, komunikasi bisnis
Supplier selection and evaluation, cooperation agreements, business communication
Isu Keberlanjutan yang Relevan | Relevant Sustainability Issues
Rantai pasok berkelanjutan, etika bisnis
Sustainable supply chains, business ethics
Kelompok Pemangku Kepentingan Masyarakat
Stakeholders Group Public
Dasar Pemilihan Pemangku Kepentingan
Responsibility, Attention, Perspective
Basis for Selection of Stakeholders
Frekuensi Pelibatan Berkala
Engagement Frequency Periodic
Kepentingan Utama | Main Concern
Dampak sosial dan lingkungan, kesempatan ekonomi, hubungan yang harmonis
Social and environmental impacts, economic opportunities, harmonious relationships
Bentuk Pelibatan | Form of Engagement
Program TJSL, dialog masyarakat, pengaduan
TJSL program, community dialogue, complaints
Isu Keberlanjutan yang Relevan | Relevant Sustainability Issues
Dampak sosial, lingkungan, kontribusi terhadap masyarakat
Social, environmental impact, contribution to society
Kelompok Pemangku Kepentingan Pengguna Layanan
Stakeholders Group Service Users
Dasar Pemilihan Pemangku Kepentingan
Dependency, Responsibility, Attention
Basis for Selection of Stakeholders
Frekuensi Pelibatan Rutin
Engagement Frequency Routine
Kepentingan Utama | Main Concern
Kualitas layanan, keandalan jaringan, keamanan informasi
Service quality, network reliability, information security
Bentuk Pelibatan | Form of Engagement
Layanan purna jual, komunikasi operasional, penanganan keluhan
Aftersale services, operational communication, complaints handling
Isu Keberlanjutan yang Relevan | Relevant Sustainability Issues
Kualitas layanan, keamanan data, kepuasan pengguna
Service quality, data security, customers satisfaction
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
Materialitas Topik [3-1], [3-2], [3-3]
Material Topics
Berdasarkan hasil pemetaan konteks organisasi Based on the results of organizational context mapping
dan pelibatan pemangku kepentingan, Moratelindo and stakeholder engagement, Moratelindo compiled
menyusun daftar topik material yang menggambarkan a list of material topics reflecting most significant
isu-isu keberlanjutan paling signifikan bagi Perusahaan. sustainability issues for the Company. Using a double
Dengan pendekatan double materiality, proses ini materiality approach, this process assesses each
dilakukan dengan menilai setiap isu berdasarkan dua issue based on two key interrelated dimensions:
dimensi utama yang saling berkaitan, yaitu tingkat the importance of the issue to stakeholders and its
kepentingan isu bagi pemangku kepentingan serta impact and significance on Moratelindo’s business
tingkat dampak dan signifikansi isu tersebut terhadap performance and sustainability.
kinerja dan keberlanjutan bisnis Moratelindo.
Penilaian terhadap tingkat kepentingan pemangku The assessment of stakeholder importance is
kepentingan diperoleh melalui diskusi dan koordinasi carried out through discussions and coordination
dengan pihak-pihak terkait. Sementara itu, penilaian with relevant parties. Meanwhile, the assessment of
terhadap dampak bagi Perusahaan dilakukan dengan the Company’s impact is conducted by considering
mempertimbangkan risiko dan peluang yang timbul the risks and opportunities arising from economic,
dari aspek ekonomi, lingkungan, sosial, serta tata environmental, social, and governance aspects,
kelola, termasuk kepatuhan terhadap regulasi dan including compliance with regulations and the
strategi jangka panjang Perusahaan. Company’s long-term strategy.
Selanjutnya, isu-isu keberlanjutan yang telah diidentifikasi The identified sustainability issues are then mapped
tersebut dipetakan ke dalam matriks materialitas untuk onto a materiality matrix to determine reporting
menentukan prioritas pelaporan. Topik yang berada pada priorities. Topics with high priority become the primary
tingkat prioritas tinggi menjadi fokus utama pengungkapan focus of disclosure in this Sustainability Report, while
dalam Laporan Keberlanjutan ini, sedangkan topik dengan topics with medium and low priority remain managed
tingkat prioritas menengah dan rendah tetap dikelola oleh by the Company in accordance with applicable
Perusahaan sesuai dengan kebijakan dan prosedur yang policies and procedures. Through this approach,
berlaku. Melalui pendekatan ini, Moratelindo berupaya Moratelindo strives to ensure that the Sustainability
memastikan bahwa Laporan Keberlanjutan menyajikan Report presents relevant, transparent, and aligned
informasi yang relevan, transparan, dan sejalan dengan information in line with stakeholder interests and the
kepentingan pemangku kepentingan serta arah strategis Company’s strategic direction.
Perusahaan.
Antikorupsi
Emisi GRK Anti-corruption
GHG Emissions
Keamanan Siber & Privasi Data
Energi Cybersecurity & Data Privacy
Energy
Kesehatan & Keselamatan Kerja
Importance to Stakeholder
Occupational Health & Safety
Komunitas Lokal
Local Community Manajemen Risiko
Risk Management
Limbah Padat & B3
Solid Waste & Hazardous Waste (B3)
Pemberdayaan Karyawan
Air Bersih & Air Limbah & Kesetaraan Hak Karyawan
Clean Water & Wastewater Employee Empowerment &
Equal Employee Rights
Biodiversitas
Biodiversity
Priority High Priority
Business Impact
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Daftar Topik Material [3-2]
List of Material Topics
Topik Material Kenapa Material Cakupan Indeks GRI
Material Topics Reason Scope GRI Index
Antikorupsi Menjaga integritas bisnis, kepatuhan hukum, dan Internal termasuk entitas anak GRI 205
Anti-Corruption kepercayaan pemangku kepentingan. Internally includes subsidiaries
Maintaining business integrity, legal compliance,
and stakeholder trust.
Keamanan Siber dan Privasi Data Melindungi data sensitif pelanggan dan Internal termasuk entitas anak GRI 418
Cybersecurity & Data Privacy perusahaan dari serangan siber yang dapat Internally includes subsidiaries
mengganggu operasional.
Protecting sensitive customer and company data
from cyberattacks that may disrupt operations.
Kesehatan dan Keselamatan Kerja Memastikan lingkungan kerja yang aman untuk Internal termasuk entitas anak GRI 403
Occupational Health & Safety mencegah kecelakaan dan penyakit akibat kerja. Internally includes subsidiaries
Ensuring a safe working environment to prevent
workplace accidents and occupational illnesses.
Manajemen Risiko Mengidentifikasi potensi hambatan bisnis Internal termasuk entitas anak
Risk Management secara dini untuk menjamin keberlangsungan Internally includes subsidiaries
perusahaan.
Identifying potential business risks at an early
stage to ensure the company’s continuity.
Energi Mengurangi biaya operasional dan jejak karbon Internal termasuk entitas anak GRI 302
Energy melalui efisiensi konsumsi energi. Internally includes subsidiaries
Reducing operational costs and carbon footprint
through energy consumption efficiency.
Emisi GRK Upaya mitigasi perubahan iklim dan pemenuhan Internal termasuk entitas anak GRI 305
GHG Emissions regulasi lingkungan nasional/global. Internally includes subsidiaries
Efforts to mitigate climate change and comply
with national and global environmental
regulations.
Komunitas Lokal Untuk menciptakan nilai bersama (creating Eksternal (Masyarakat) GRI 413
Local Communities shared value), menjaga lisensi sosial External (Society)
operasional, dan memitigasi dampak sosial
negatif di sekitar wilayah kerja.
To create shared value, maintain a social license
to operate, and mitigate negative social impacts
in surrounding operational areas.
Pemberdayaan Karyawan dan Memberikan peluang yang adil bagi seluruh Internal termasuk entitas anak GRI 404, 405, 406
Kesetaraan Kesempatan karyawan untuk berkembang tanpa diskriminasi Internally includes subsidiaries
Employee Empowerment & Equal guna meningkatkan produktivitas, inovasi, serta
Opportunity menciptakan lingkungan kerja yang inklusif dan
harmonis.
Providing fair opportunities for all employees
to develop without discrimination in order to
enhance productivity and innovation, as well
as to create an inclusive and harmonious work
environment.
Penetapan topik-topik material di atas merupakan The determination of the material topics above marks
langkah awal bagi Moratelindo untuk memetakan Moratelindo’s initial step in defining its sustainability
prioritas keberlanjutan. Untuk memastikan strategi priorities. To ensure the strategy is properly aligned,
yang diambil tepat sasaran, Perseroan juga menilai the Company also evaluates sustainability-related
aspek risiko dan peluang terkait keberlanjutan, yang risks and opportunities relevant to its context.
relevan dengan konteks Perseroan.
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
Risiko dan Peluang terkait Perubahan Iklim [E.3]
Climate Change Risks and Opportunities
Pemanfaatan kendaraan listrik sebagai langkah awal Moratelindo dalam
mendukung transisi menuju energi yang lebih bersih dan berkelanjutan.
The use of electric vehicles as an initial step by Moratelindo in supporting the
transition toward cleaner and more sustainable energy.
Hasil penilaian materialitas menunjukkan bahwa topik- The material assessment results indicate that
topik keberlanjutan termasuk isu perubahan iklim sustainability topics, including climate change, are
merupakan topik yang memiliki tingkat signifikansi highly significant for Moratelindo. This issue not
tinggi bagi Moratelindo. Isu ini tidak hanya berdampak only impacts the environment but also impacts
pada lingkungan, tetapi juga mempengaruhi the Company’s operational continuity, financial
keberlangsungan operasional, kinerja keuangan, performance, and infrastructure resilience in the
serta ketahanan infrastruktur Perusahaan dalam short, medium, and long-term.
jangka pendek, menengah, dan panjang.
Seiring meningkatnya intensitas kejadian iklim As the intensity of extreme climate events increases
ekstrim dan penguatan kebijakan transisi menuju and policies for the transition to a low-carbon economy
ekonomi rendah karbon, Moratelindo mengidentifikasi strengthen, Moratelindo identifies climate change
perubahan iklim sebagai sumber risiko sekaligus as both a source of risk and a strategic opportunity.
peluang strategis. Risiko terkait iklim mencakup risiko Climate-related risks include physical risks that could
fisik yang berpotensi mengganggu keandalan jaringan potentially disrupt the reliability of telecommunications
dan infrastruktur telekomunikasi, serta risiko transisi networks and infrastructure, as well as transition risks
yang berkaitan dengan perubahan regulasi, teknologi, related to changes in regulations, technology, and
dan ekspektasi pemangku kepentingan. stakeholder expectations.
Di sisi lain, upaya mitigasi dan adaptasi terhadap On the other hand, climate change mitigation and
perubahan iklim membuka peluang bagi Perusahaan adaptation efforts provide opportunities for the
untuk meningkatkan efisiensi energi, memperkuat Company to improve energy efficiency, strengthen
ketahanan infrastruktur, serta mengembangkan praktik infrastructure resilience, and develop more sustainable
operasional yang lebih berkelanjutan. Oleh karena itu, operational practices. Therefore, Moratelindo
Moratelindo mengintegrasikan pertimbangan risiko integrates consideration of climate-related risks and
dan peluang terkait iklim ke dalam proses manajemen opportunities into its risk management and strategic
risiko dan perencanaan strategis, guna memastikan planning processes to ensure the Company’s
kesiapan Perusahaan dalam menghadapi tantangan readiness to face climate challenges and capitalize on
iklim sekaligus memanfaatkan peluang yang muncul opportunities arising from the transition to sustainable
seiring transisi menuju pembangunan berkelanjutan. development.
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Risiko Perubahan Iklim - Fisik (Physical Risk) [E.3]
Climate Change Risk - Physical Risk
Menjaga keandalan konektivitas melalui operasional yang disiplin. Tim Network Operations Center (NOC)
PT Palapa Timur Telematika menjalankan aktivitas pemantauan dengan penerapan standar keselamatan secara menyeluruh.
Ensuring reliable connectivity through disciplined operations. The Network Operations Center (NOC) team of
PT Palapa Timur Telematika carries out monitoring activities in full compliance with safety standards.
Risiko fisik merupakan ancaman langsung Physical risks represent a direct threat to the
terhadap keberlangsungan infrastruktur dan aset sustainability of Moratelindo’s infrastructure and fixed
tetap Moratelindo akibat perubahan kondisi alam. assets due to changes in natural conditions. Given the
Mengingat bentang jaringan Perseroan yang melintasi Company’s network spans various geographic zones,
berbagai zona geografis, mulai dari kabel bawah laut from submarine cables to towers in mountainous
hingga menara di wilayah pegunungan, Perseroan areas, the Company categorizes these physical risks
mengkategorikan risiko fisik ini berdasarkan durasi based on their duration and nature. Understanding
dan sifat kejadiannya. Pemahaman akan risiko ini these risks is crucial to ensuring network resilience
sangat krusial untuk memastikan ketahanan jaringan and minimizing service disruptions (downtime) for
(network resilience) dan meminimalkan gangguan customers. These physical risks are divided into two
layanan (downtime) bagi pelanggan. Risiko fisik ini main categories: acute and chronic physical risks.
terbagi menjadi dua kategori utama yaitu risiko fisik
akut dan kronis.
Risiko Fisik Akut [E.3]
Acute Physical Risk
Risiko Dampak Area Terdampak Level Risiko
Risk Impact Affected Areas Risk Level
Cuaca hujan ekstrem & banjir Gangguan jaringan fiber optic (underground & river Operasional, Service Sedang
Extreme rain and floods crossing), kerusakan PoP dan shelter Availability, Reputasi Moderate
Fiber optic network disruption (underground & river Operational, service
crossing), PoP and shelter damage availability, reputation
Bencana alam (banjir bandang, Interupsi layanan backbone & last mile, downtime Pendapatan, Kepuasan Tinggi
longsor, gempa) SLA pelanggan Severe
Natural disaster (flash floods, Backbone & last mile service interruptions, Revenue, customer
landslide, earthquake) downtime SLA satisfaction
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
Risiko Fisik Kronis [E.3]
Chronic Physical Risk
Risiko Dampak Area Terdampak Level Risiko
Risk Impact Affected Areas Risk Level
Kenaikan suhu rata-rata Overheating perangkat jaringan & data center Opex (energi & pendinginan) Sedang
Average temperature increase edge Opex (energy & cooling) Moderate
Overheating of network devices and edge data
centers
Kenaikan muka air laut (lokasi pesisir) Risiko jangka panjang pada infrastruktur backbone Capex & Perencanaan aset Sedang
Sea level rise (coastal areas) pesisir Capex and assets planning Moderate
Long-term risks to coastal backbone infrastructure
Perubahan pola curah hujan Penurunan umur aset & frekuensi maintenance Asset management Sedang
Changes in rainfall patterns meningkat Moderate
Asset age decreases & maintenance frequency
increases
Risiko Transisi Transition Risk
Selain menghadapi dampak fisik langsung dari Apart from the direct physical impacts of climate
perubahan alam, Moratelindo juga menyadari adanya change, Moratelindo recognizes the challenges linked
tantangan yang muncul dari upaya global dan nasional to global and national efforts to move toward a low-
dalam bertransformasi menuju ekonomi rendah karbon. carbon economy. These changes create transition
Perubahan ini menciptakan Risiko Transisi, yaitu risiko risks arising from shifts in policies, regulations,
yang berkaitan dengan penyesuaian kebijakan, hukum, technologies, and market preferences in response to
teknologi, serta perubahan preferensi pasar dalam climate change.
merespons isu perubahan iklim.
Bagi Perseroan, risiko transisi dapat berdampak The Company acknowledges that transition risk can
pada struktur biaya operasional, strategi investasi impact its operational cost structure, infrastructure
infrastruktur, hingga reputasi perusahaan di mata investment strategy, and even its reputation among
investor dan pelanggan. Untuk menavigasi fase investors and customers. To navigate this transition
transisi ini, Moratelindo mengidentifikasi beberapa phase, Moratelindo has identified several key aspects:
aspek kunci sebagai berikut:
Risiko Regulasi & Kebijakan [E.3]
Regulatory and Policy Risk
Risiko Dampak Area Terdampak Level Risiko
Risks Impacts Affected Areas Risk Level
Regulasi emisi & energi (SEOJK, IDX ESG, Kewajiban pelaporan & target dekarbonisasi Compliance, Sedang
kebijakan energi nasional) Reporting obligations & decarbonization targets Reporting Moderate
Emission and energy regulations (SEOJK, IDX
ESG, national energy policy)
Standar ESG pelanggan global Risiko kehilangan kontrak jika tidak memenuhi Pendapatan Tinggi
Global customer ESG standards standar iklim Revenue Severe
Risk of contract loss resulting from failure to
meet climate standards
Risiko Teknologi & Pasar [E.3]
Technology and Market Risk
Level
Risiko Dampak Area Terdampak
Risiko
Risks Impacts Affected Areas
Risk Level
Peralihan ke teknologi rendah karbon Kebutuhan investasi teknologi efisiensi energi Capex Sedang
Transition to low carbon technology The need for investment in energy efficiency Moderate
technologies
Preferensi pelanggan pada penyedia “green Risiko kompetitif jika ESG lemah Market positioning Sedang
network” Competitiveness risk due to weakening ESG Moderate
Customer preferences for “green network” performance
providers
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Risiko Reputasi [E.3]
Reputation Risk
Risiko Dampak Area Terdampak Level Risiko
Risks Impacts Affected Areas Risk Level
Persepsi negatif atas konsumsi energi tinggi Turunnya kepercayaan investor & klien Reputasi, Akses pendanaan Sedang
Negative perception of high energy Decline in investor and client Reputation, financing access Moderate
consumption confidence
ESG rating rendah Daya tarik investor menurun Investor relations Sedang
Low ESG rating Decline in investor confidence Moderate
Peluang Perubahan Iklim Climate-Related Opportunities
Moratelindo memandang tantangan perubahan For Moratelindo, the challenges of climate change
iklim bukan sekadar sebagai batasan operasional, stretch beyond operational constraints but also as a
melainkan juga sebagai katalisator untuk inovasi catalyst for innovation and business transformation.
dan transformasi bisnis. Upaya Perseroan dalam The Company’s efforts to mitigate climate risks open
memitigasi risiko iklim membuka berbagai peluang up various strategic opportunities to strengthen
strategis yang dapat memperkuat posisi kami sebagai our position as a provider of sustainable digital
penyedia infrastruktur digital yang berkelanjutan. infrastructure.
Dengan mengadopsi praktik bisnis rendah karbon dan By adopting low-carbon business practices and
teknologi ramah lingkungan, Moratelindo berpotensi environmentally friendly technologies, Moratelindo
meraih keunggulan kompetitif, meningkatkan has the potential to gain a competitive advantage,
kepercayaan investor, serta mengoptimalkan struktur increase investor confidence, and optimize its long-
biaya jangka panjang. Fokus kami pada peluang ini term cost structure. Our focus on these opportunities
terbagi dalam beberapa pilar utama. is divided into several key pillars.
Pilar Peluang Nilai bagi Perusahaan
Pillar Opportunities Value for Company
Peluang Efisiensi Operasional Optimasi konsumsi energi jaringan & PoP Penurunan Opex & emisi Scope 2
Operational Efficiency Opportunities Network & PoP energy consumption optimization Opex & Scope 2 emissions reduction
Penggunaan perangkat hemat energi Efisiensi jangka panjang & peningkatan
Utilization of low-energy devices reliability
Long-term efficiency & reliability
improvement
Smart monitoring energi & suhu Pencegahan downtime & biaya perbaikan
Smart energy & temperature monitoring Downtime & repair cost prevention
Peluang Produk dan Layanan Green connectivity untuk data center & hyperscaler Diferensiasi pasar & kontrak jangka
Opportunity for Products and Green connectivity for data center & hyperscaler panjang
Services Market differentiation and long-term
contracts
Infrastruktur digital pendukung smart city & IoT Ekspansi layanan berbasis iklim
Digital infrastructure supporting smart cities and IoT Weather-based service expansion
Layanan jaringan rendah emisi Keunggulan kompetitif di pasar B2B
Low-emission network service Competitive advantage in the B2B market
Peluang Pembiayaan dan Reputasi Akses green financing/sustainability-linked loan Cost of capital lebih rendah
Financing Opportunities and Green-financing access/sustainability-linked loan Lower cost of capital
Reputation
Peningkatan rating berkaitan dengan Sustainability Daya tarik investor
& ESG Investor confidence
Rating improvement related to Sustainability & ESG
Alignment dengan target Net Zero nasional Posisi strategis jangka panjang
Alignment with the National Net Zero Target Long-term strategic position
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
Strategi Keberlanjutan [A.1] [2-22]
Sustainability Strategy
Seluruh rangkaian identifikasi topik material, pemetaan The entire process of identifying material topics,
risiko iklim, hingga proyeksi peluang operasional mapping climate risks, and projecting operational
yang telah dipaparkan sebelumnya menjadi bagian opportunities outlined above is part of the Company’s
dari proses Perseroan menentukan arah masa efforts to determine its future direction. This serves
depan Perseroan. merupakan fondasi utama bagi as an important foundation for Moratelindo in shaping
Moratelindo dalam menentukan arah strategis masa its strategic direction going forward. Issues identified
depan. Isu-isu yang diidentifikasi melalui pelibatan through stakeholder engagement and impact analysis
pemangku kepentingan serta analisis dampak are carefully reviewed to ensure the Company’s
tersebut, dikaji secara mendalam untuk memastikan business continuity amid the dynamics of the
keberlangsungan usaha Perseroan di tengah dinamika telecommunications industry.
industri telekomunikasi.
Hasil dari proses komprehensif tersebut menjadi dasar The results of this comprehensive process form the
dalam perumusan Strategi Keberlanjutan Moratelindo basis for formulating Moratelindo’s Sustainability
yang diselaraskan dengan Tujuan Pembangunan Strategy, which is aligned with the Sustainable
Berkelanjutan (Sustainable Development Goals/ Development Goals (SDGs). This step demonstrates
SDGs). Langkah ini merupakan wujud nyata komitmen the Company’s commitment to supporting global
Perseroan dalam mendukung pembangunan global development and creating long-term, inclusive value
serta menciptakan nilai tambah jangka panjang yang for all stakeholders.
inklusif bagi seluruh pemangku kepentingan.
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Komitmen Keberlanjutan Moratelindo [2-23]
Moratelindo Sustainability Commitment
Komitmen Keberlanjutan
Sustainability Commitment Indikator SDGs
Pilar Keberlanjutan
No SDGs Indicator
Sustainability Pillar Rencana Aksi
Action Plan
1 Keep Earth Alive: Environmental 1. Mengurangi intensitas emisi & melakukan 7.2.1 Pangsa energi terbarukan dalam total
Footprint & Resource Management offset karbon konsumsi energi final
Reducing emission intensity & carry out Share of renewable energy in total final
carbon offsets energy consumption
2. Efisiensi energi di seluruh layanan dan 13.2.2 Total emisi gas rumah kaca per tahun
operasional Total greenhouse gas emissions per year
Energy efficiency in services and
operational 7.3.1 Intensitas energi yang diukur
berdasarkan energi primer dan PDB
3. Mengelola limbah B3 Energy intensity measured based on
Managing B3 waste primary energy and GDP
7.b.1 Kapasitas terpasang pembangkit
energi terbarukan di negara berkembang
dan maju (dalam watt per kapita)
Installed capacity of renewable energy
generation in developing and developed
countries (in watts per capita)
12.4.2 (a) Limbah berbahaya yang
dihasilkan per kapita; dan (b) proporsi
limbah berbahaya yang diolah, menurut
jenis pengolahan
(a) Hazardous waste generated per capita;
and (b) proportion of hazardous waste
treated, by type of treatment
2 Connect & Empower Communities: 1. Pemerataan hak akses internet melalui 4.4.1 Proporsi pemuda dan orang dewasa
Community Growth & Strategic program TJSL yang memiliki keterampilan teknologi
Collaboration Equal rights to internet access through informasi dan komunikasi (TIK), menurut
CSER program jenis keterampilan
Proportion of youth and adults with
2. Upaya dukungan pendidikan melalui information and communications
program TJSL technology (ICT) skills, by skill type
Effort in educational support through CSER
program 17.8.1 Proporsi individu yang menggunakan
internet
Proportion of individuals using the internet
4.6.1 Tingkat literasi pemuda dan orang
dewasa
Youth and adult literacy levels
3 Shaping the Future of Work: 1. Pencegahan kecelakaan kerja (fatality) dan 8.8.1 Cedera kerja fatal dan non-fatal per
- Employee Safety and Wellbeing & Penyakit Akibat Kerja (PAK) 100.000 pekerja, menurut jenis kelamin dan
People and Tomorrow’s Work Prevention of work accidents (fatalities) and status migran
occupational diseases (PAK) Fatal and non-fatal occupational injuries per
100,000 workers, by gender and migrant
2. Penyetaraan gender di level manajemen status
Gender equality at management level
5.1.1 Ada atau tidaknya kebijakan untuk
3. Persentase karyawan memenuhi minimal mendorong, menegakkan, & memantau
jam pelatihan yang ditentukan kesetaraan serta non-diskriminasi
Percentage of employees fulfilling the berdasarkan jenis kelamin.
minimum required training hours The existence of policies to promote,
enforce, and monitor equality and non-
discrimination based on gender.
8.6.1 Jumlah edukasi dan pelatihan
Number of education and training
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
Komitmen Keberlanjutan
Sustainability Commitment Indikator SDGs
Pilar Keberlanjutan
No SDGs Indicator
Sustainability Pillar Rencana Aksi
Action Plan
4 Ethical Business Practices: 1. Jumlah pemasok barang yang menjalani 12.6.1 Jumlah perusahaan yang menerbitkan
Sustainable Supply Chain and pelatihan ESG dan menerapkan perhitungan Laporan Keberlanjutan
Business & Customer Experiences, emisi Number of companies issuing Sustainability
Security, Privacy Number of suppliers undergoing ESG Report
training and implementing emissions
calculations c.1 Proporsi populasi yang terjangkau
jaringan internet
2. Peningkatan jumlah backbone & kapasitas Proportion of the population covered by the
data center internet network
Increase in the number of backbone & data
center capacity 9.1.2 Kepuasan pengguna terhadap layanan
infrastruktur
3. Persentase tindak lanjut aduan Customers satisfaction toward
whistleblower infrastructure service
Percentage of follow-up in whistleblower
report 16.5 Mengurangi secara signifikan segala
bentuk korupsi dan penyuapan
4. Karyawan mendapat pelatihan rutin tahunan Significantly reducing all forms of
anti penyuapan dan antikorupsi corruption and bribery
Employees receive annual routine anti-
bribery and anti-corruption training 16.6 Mengembangkan institusi yang efektif,
akuntabel, dan transparan di semua tingkat
5. Mengutamakan kepuasan pelanggan Developing effective, accountable, and
Prioritizing customer satisfaction transparent institution at all levels
6. Menegakkan standar tinggi untuk 16.10.1 Jumlah kasus pelanggaran hak
mencegah kebocoran data (major data privasi dan upaya pengawasan independen
breach) dan kepatuhan pada Undang- Number of privacy violations cases and
Undang Perlindungan Data Pribadi (UU independent oversight efforts
PDP)
Upholding high standards to prevent major
data breaches and compliance with the
Personal Data Protection Act (PDP Law)
Moratelindo terus mendorong transisi menuju energi yang lebih bersih melalui pemanfaatan
kendaraan listrik dalam operasional perusahaan. Inisiatif ini menjadi bagian dari komitmen kami
untuk menurunkan emisi karbon dan mendukung target keberlanjutan jangka panjang.
Moratelindo continues to advance the transition toward cleaner energy by utilizing electric vehicles
in its operations. This initiative reflects our commitment to reducing carbon emissions and supporting
long-term sustainability goals.
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Tata Kelola Penanggung Jawab Keberlanjutan [E.1]
Sustainability Governance
Dari kiri ke kanan | From left to right:
Genta Andhika Putra
Chief Financial Officer (CFO)
Michael C. McPhail
Chief Technology Officer (CTO)
Jimmy Kadir
Chief Executive Officer (CEO)
Resi Y. Bramani
Chief Strategic Business Officer (CSBO)
Pengawasan Aktif Direksi & Dewan Active Monitoring of the Board of
Komisaris [2-12] [2-13] [2-14] Directors and Board of Commissioners
[2-12] [2-13] [2-14]
Untuk memastikan implementasi strategi keberlanjutan To ensure the implementation of a sustainability
yang mengintegrasikan aspek Environmental, strategy that integrates Environmental, Social, and
Social, Governance (ESG) serta pengelolaan risiko Governance (ESG) aspects and the management of
dan peluang terkait iklim, pihak Direksi dan Dewan climate-related risks and opportunities, the Board of
Komisaris Moratelindo memiliki fungsi dan peran Directors and Board of Commissioners of Moratelindo
sebagai berikut: have the following functions and roles:
1. Monitoring dan Pelaporan: Direksi melalui Komite 1. Monitoring and Reporting: The Board of
Tingkat Direksi yang berwenang melakukan Directors, through its authorized Board-Level
monitoring dan pelaporan secara berkala terkait Committee, regularly monitors and reports on
pelaksanaan strategi ESG, performa ESG, termasuk the implementation of the ESG strategy and ESG
pengelolaan risiko iklim seperti dampak bencana performance, including the management of climate
alam (banjir, longsor) terhadap infrastruktur risks such as the impact of natural disasters (floods,
telekomunikasi (menara BTS, serat optik, pusat landslides) on telecommunications infrastructure
data) serta risiko transisi seperti perubahan (BTS towers, fiber optics, data centers), and
regulasi rendah karbon. [2-14] transition risks such as changes in low-carbon
regulations. [2-14]
2. Fungsi Oversight: Dewan Komisaris menjalankan 2. Oversight Function: The Board of Commissioners
pengawasan aktif untuk memastikan keselarasan actively oversees the alignment of the ESG
strategi ESG dengan visi, komitmen keberlanjutan strategy with the company’s vision, sustainability
perusahaan, dan target nasional seperti Nationally commitments, and national targets, such as
Determined Contribution (NDC) Indonesia untuk Indonesia’s Nationally Determined Contribution
mengurangi emisi karbon menuju net-zero 2060. (NDC) to reduce carbon emissions towards net-
zero by 2060.
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
Dalam pelaksanaannya, Direksi dibantu oleh fungsi In carrying out its responsibilities, the Board of
atau unit yang secara khusus menangani keberlanjutan. Directors is assisted by a dedicated sustainability
Unit ini bertanggung jawab untuk merumuskan function or unit. This unit is responsible with
kebijakan, mengoordinasikan implementasi program developing policies, coordinating the implementation
keberlanjutan di seluruh unit kerja, serta melakukan of sustainability programs across all departments,
pemantauan dan evaluasi terhadap pencapaian target and monitoring and evaluating the achievement of the
ESG Perusahaan. [2-13] Company’s ESG targets. [2-13]
Unit keberlanjutan juga berperan dalam melakukan The sustainability unit also plays a role in identifying
identifikasi isu material, pengelolaan risiko dan material issues, managing ESG-related risks and
peluang terkait ESG, serta memastikan kepatuhan opportunities, and ensuring compliance with applicable
terhadap peraturan yang berlaku dan standar regulations and relevant sustainability reporting
pelaporan keberlanjutan yang relevan. Selain itu, unit standards. Furthermore, this unit actively coordinates
ini secara aktif berkoordinasi dengan berbagai fungsi with various internal functions, such as operations,
internal, seperti operasional, sumber daya manusia, human resources, finance, and risk management, to
keuangan, dan manajemen risiko, guna memastikan ensure the integration of sustainability principles into
integrasi prinsip keberlanjutan dalam kegiatan daily operations.
operasional sehari-hari.
Untuk memperkuat implementasi keberlanjutan To strengthen the overall implementation of
secara menyeluruh, Perusahaan juga melibatkan sustainability, the Company also involves internal
pemangku kepentingan internal dan eksternal melalui and external stakeholders through various
berbagai mekanisme komunikasi dan konsultasi. Hasil communication and consultation mechanisms. The
pemantauan dan evaluasi program keberlanjutan results of monitoring and evaluation of sustainability
secara berkala dilaporkan kepada manajemen programs are regularly reported to management
sebagai bagian dari proses pengambilan keputusan as part of the decision-making process and the
dan peningkatan kinerja keberlanjutan Perusahaan ongoing improvement of the Company’s sustainability
secara berkelanjutan. performance.
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Tantangan Penerapan Keuangan Challenge in Implementing Sustainable
Berkelanjutan [E.5] Finance [E.5]
Moratelindo menyadari bahwa perjalanan menuju Moratelindo acknowledges that its path toward
keberlanjutan menghadapi berbagai tantangan, baik sustainability involves various challenges, both
yang bersumber dari internal organisasi maupun internal and arising from the dynamic external
dari lingkungan bisnis eksternal yang terus berubah. business environment. The Company has identified
Perseroan telah mengidentifikasikan tantangan these challenges and the strategic measures being
beserta upaya strategis yang ditempuh, sebagaimana implemented, as described below:
dijelaskan berikut ini:
Aspek Tantangan Upaya
Aspect Challenges Efforts
Internal Membangun kesadaran serta menanamkan budaya Sosialisasi kebijakan, pelatihan, serta integrasi prinsip
Internal keberlanjutan secara konsisten di seluruh tingkat keberlanjutan dalam proses kerja
organisasi
Socialization of policies, training, and integration of
Raising awareness and consistently embedding a culture sustainability principles in work process
of sustainability across all levels of the organization
Keterbatasan kesiapan sistem dan data dalam Mengembangkan tata kelola data ESG melalui standardisasi
pengelolaan informasi keberlanjutan, khususnya data metodologi, penguatan koordinasi lintas fungsi, serta
energi dan emisi peningkatan kualitas pelaporan keberlanjutan
Limited system and data readiness in managing Developing ESG data governance through methodology
sustainability information, especially energy and standardization, strengthening cross-functional coordination,
emissions data and improving the quality of sustainability reporting.
Dinamika teknologi dan persaingan industri Mengintegrasikan strategi keberlanjutan ke dalam
telekomunikasi yang menuntut efisiensi biaya dan perencanaan bisnis dan pengelolaan belanja modal untuk
investasi berkelanjutan mendukung pertumbuhan jangka panjang
The dynamics of technology and competition in the Integrating sustainability strategies into business planning and
telecommunications industry demand cost efficiency and capital expenditure management to support long-term growth
continuous investment
Eksternal Perubahan regulasi dan kebijakan pemerintah yang Melakukan pemantauan regulasi secara berkala serta
External dinamis terkait keberlanjutan dan tata kelola menyesuaikan kebijakan dan perencanaan perusahaan agar
selaras dengan ketentuan yang berlaku
Dynamic changes in government regulations and policies
related to sustainability and governance Conducting regular regulatory monitoring and adjusting
company policies and planning to align with applicable
provisions
Tantangan pencapaian target pengurangan emisi sejalan Menerapkan inisiatif efisiensi energi, pengurangan intensitas
dengan agenda Net Zero Emission 2060 emisi, dan menjajaki upaya offset karbon secara bertahap
The challenge of achieving emission reduction targets in Implementing energy efficiency initiatives, reducing emissions
line with the 2060 Net Zero Emission agenda intensity, and exploring carbon offset efforts in a phased
manner
Meningkatnya ekspektasi pemangku kepentingan Memperkuat penerapan tata kelola perusahaan yang baik,
terhadap transparansi, etika bisnis, dan perlindungan sistem whistleblowing, serta kepatuhan terhadap Undang-
data Undang Perlindungan Data Pribadi
Increasing stakeholder expectations for transparency, Strengthening the implementation of good corporate
business ethics and data protection governance, whistleblowing systems, and compliance with the
Personal Data Protection Law
Membangun Budaya Berkelanjutan [F.1] Building a Sustainable Culture [F.1]
Strategi keberlanjutan yang komprehensif hanya A comprehensive sustainability strategy can only be
dapat terwujud jika didukung oleh sumber daya realized with the support of human resources who
manusia yang memiliki kesadaran dan visi yang sama. share the same awareness and vision. Moratelindo
Moratelindo meyakini bahwa transformasi digital yang believes that sustainable digital transformation must
berkelanjutan harus bermula dari perubahan pola pikir begin with a change in the mindset and behavior of all
(mindset) dan perilaku seluruh insan Perseroan. Oleh Company employees. Therefore, we are committed to
karena itu, kami berkomitmen untuk menginternalisasi internalizing sustainability values into our daily work
nilai-nilai keberlanjutan ke dalam budaya kerja sehari- culture through three main pillars:
hari melalui tiga pilar utama:
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
1. Kepemimpinan dan Kebijakan (Top-Down Approach) 1. Leadership and Policy (Top-Down Approach)
Komitmen manajemen puncak menjadi penggerak Top management commitment is the primary
utama dalam menetapkan arah kebijakan yang driver in establishing policy directions to ensure
memastikan keberlanjutan menjadi bagian tak sustainability becomes an integral part of corporate
terpisahkan dari tata kelola perusahaan. governance.
2. Edukasi dan Kesadaran Berkelanjutan 2. Sustainability Education and Awareness
Melaksanakan pelatihan (training) dan sosialisasi Conducting regular training and outreach to
rutin guna meningkatkan pemahaman (awareness) increase awareness and refresh all employees
serta penyegaran (refreshment) bagi seluruh regarding sustainability implementation in their
karyawan terkait implementasi keberlanjutan di respective work environments.
lingkup kerja mereka masing-masing.
3. Kolaborasi Lintas Fungsi 3. Cross-Functional Collaboration
Memperkuat koordinasi antar-departemen dalam Strengthening inter-departmental coordination
tahap implementasi dan pemantauan (monitoring) during the implementation and monitoring stages
untuk memastikan setiap inisiatif keberlanjutan to ensure that each sustainability initiative is
berjalan selaras dan mencapai target yang aligned and achieves its stated targets.
ditetapkan.
Landasan Kebijakan Keberlanjutan Sustainability Policy Foundation
Sebagai bentuk nyata dari komitmen tersebut, As a concrete manifestation of this commitment,
Moratelindo telah menetapkan berbagai kebijakan Moratelindo has established various formal policies
formal yang menjadi panduan etika dan operasional serving as ethical and operational guidelines for all
bagi seluruh karyawan dan mitra bisnis, yaitu: employees and business partners, namely:
Kebijakan Keterangan
Policy Description
Kebijakan Manajemen Terintegrasi Panduan utama yang menyatukan berbagai standar manajemen seperti mutu, lingkungan, dan
Integrated Management Policy K3 ke dalam satu sistem terpadu untuk efisiensi operasional.
A guiding framework that integrates various management standards such as quality,
environmental, and occupational health and safety into a single integrated system to enhance
operational efficiency.
Kode Etik Perusahaan Standar perilaku dan norma moral yang wajib diikuti oleh seluruh karyawan dan pimpinan
Company Code of Conduct dalam menjalankan aktivitas bisnis sehari-hari.
A set of behavioral standards and ethical norms that must be followed by all employees and
management in conducting daily business activities.
Manajemen Risiko Kerangka kerja sistematis untuk mengidentifikasi, menilai, dan memitigasi potensi hambatan
Risk Management yang dapat mengganggu pencapaian tujuan perusahaan.
A systematic framework for identifying, assessing, and mitigating potential risks that may
hinder the achievement of the company’s objectives.
Kebijakan Antikorupsi Kebijakan yang memuat larangan segala bentuk suap, gratifikasi, dan praktik korupsi dalam
Anti-corruption Policy interaksi bisnis apa pun.
A policy that prohibits all forms of bribery, gratuities, and corrupt practices in any business
interaction.
Kebijakan Pengadaan Barang Prosedur standar untuk memastikan proses pembelian barang dan jasa dilakukan secara
Procurement Policy transparan, adil, dan memberikan nilai terbaik bagi perusahaan.
Standard procedures to ensure that the procurement of goods and services is conducted
transparently, fairly, and delivers the best value for the company.
Kebijakan Hak Asasi Manusia Kebijakan Perseroan dalam menghormati hak-hak dasar manusia dan mencegah praktik
Human Rights Policy diskriminasi atau kerja paksa di lingkungan kerja.
The Company’s policy of respecting fundamental human rights and preventing discrimination
or forced labor practices in the workplace.
Kebijakan Pemberdayaan Masyarakat Kebijakan untuk memberikan kontribusi positif dan meningkatkan kesejahteraan sosial-
Public Empowerment Policy ekonomi masyarakat di sekitar wilayah operasional.
A policy to contribute positively and improve the socio-economic welfare of communities
surrounding the operational areas.
Kebijakan Lingkungan Kebijakan untuk meminimalkan dampak negatif operasional terhadap alam melalui
Environmental Policy pengelolaan limbah dan konservasi sumber daya yang berkelanjutan.
A policy to minimize the negative environmental impact of operations through sustainable
waste management and resource conservation.
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Kebijakan Keterangan
Policy Description
Kebijakan Pelaporan Kepemilikan Saham Kebijakan memuat aturan transparansi yang mewajibkan pimpinan tertinggi melaporkan setiap
oleh Anggota Direksi dan Dewan Komisaris perubahan kepemilikan saham mereka untuk menghindari penyalahgunaan wewenang.
Reporting Share Ownership by Members A policy containing transparency rules that require top executives to report any changes in
of the Board of Directors and Board of their share ownership to prevent abuse of authority.
Commissioners Policy
Kebijakan Transaksi Afiliasi dan Benturan Kebijakan untuk memastikan bahwa transaksi dengan pihak terkait dilakukan secara objektif
Kepentingan dan tidak merugikan kepentingan perusahaan atau pemegang saham minoritas.
Affiliate Transaction and Conflict of A policy ensuring that related-party transactions are conducted objectively and do not harm
Interest Policy the interests of the company or minority shareholders.
Kebijakan Pengaduan Pelanggaran Kebijakan yang memuat mekanisme aman bagi karyawan atau pihak eksternal untuk
Violation Complaint Policy melaporkan dugaan pelanggaran hukum atau etika tanpa rasa takut akan intimidasi.
A policy establishing a secure mechanism for employees or external parties to report
suspected legal or ethical violations without fear of intimidation.
Kebijakan Insider Trading Kebijakan yang memuat larangan bagi pihak internal yang memiliki informasi rahasia untuk
Insider Trading Policy melakukan transaksi saham demi keuntungan pribadi sebelum informasi tersebut dibuka ke
publik.
A policy prohibiting insiders with access to confidential information from trading shares for
personal gain before such information is publicly disclosed.
Pengembangan Kompetensi terkait Competency Development on
Keberlanjutan [E.2] Sustainability [E.2]
Selain penetapan kebijakan, internalisasi budaya In addition to establishing policies, Moratelindo
keberlanjutan di Moratelindo juga diwujudkan melalui also promotes the internalization of a sustainability
penguatan kapasitas intelektual dan keterampilan culture by strengthening the intellectual capacity and
teknis seluruh karyawan. Program-program technical skills of all employees. These development
pengembangan ini dirancang untuk membekali programs are designed to equip employees with
karyawan dengan pemahaman mengenai dampak an understanding of environmental, social, and
lingkungan, sosial, serta tata kelola (LST) dalam governance (ESG) impacts within their respective
setiap fungsi kerja mereka. Dengan meningkatnya work functions. With improved sustainability
kompetensi keberlanjutan, setiap personel diharapkan competencies, employees are expected to identify
mampu mengidentifikasi efisiensi, memitigasi risiko efficiencies, independently mitigate operational
operasional secara mandiri, serta menghadirkan risks, and develop more environmentally friendly and
inovasi layanan yang lebih ramah lingkungan dan inclusive service innovations.
inklusif.
Jam Pelatihan Jumlah Karyawan Peserta Pelatihan
Trainer & Number of Employees Participating in Training
Nama Pelatihan Setiap Topik
No Penyelenggara
Training Name Training Hours Entry Mid Senior Executive
Trainer & Organizer Total
per Topic Level Level Level Level
Tata Kelola & Bisnis Beretika
Governance & Ethical Business Practices
1 AI For Business Scale Smarter, Grow Danantara 3 0 1 0 0 1
Faster Indonesia
2 AI Forward - Alibaba Cloud Developer Alibaba 7 1 0 0 0 1
Summit 2025
3 AI Ignition Training SAKTIBUILDER Alkademi 6 1 0 0 0 1
4 Artificial inteligence (AI), Subsea Cable Telkom University 1,5 1 0 0 0 1
Connectivity, Metaverse, dan Open &
Dissaggregated Network
5 AWS Summit 2025 AWS 6 0 0 1 0 1
6 Beyond the First 100 Days : Whats next Syailendra 3 0 0 1 0 1
for Indonesia Economy & Markets
7 Bimbingan Teknis - Strategi dalam Internal 6 2 1 1 0 4
pengelolaan infrastruktur jaringan dan
keamanan jaringan (network security)
Technical Guidance – Strategies in
Network Infrastructure Management and
Network Security
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
Jam Pelatihan Jumlah Karyawan Peserta Pelatihan
Trainer & Number of Employees Participating in Training
Nama Pelatihan Setiap Topik
No Penyelenggara
Training Name Training Hours Entry Mid Senior Executive
Trainer & Organizer Total
per Topic Level Level Level Level
8 Building a Sustainable Future with PT Bank Syariah 2 529 169 35 0 733
Financial Planning Indonesia, Tbk
9 Building Fun Synergy Internal Control 3 Fun Master 7 0 7 15 0 22
Lines Model
10 Cybersecurity Trends: Emerging of AI in Trainocate 2,5 1 0 0 0 1
Cybersecurity Industry
11 Empowering the GRC Ecosystem to Drive OJK 6 0 0 1 0 1
Economic Growth and National Resilience
12 ISO 37001:2025 - The Second Edition Neville Clarke 1 0 1 0 0 1
Indonesia
13 Mandiri Investment Forum 2025 Mandiri 8 0 1 1 0 2
14 Penerapan Manajemen Risiko Internal 2 2 22 47 1 72
Implementation of Risk Management
15 Penerapan Manajemen Risiko dan Internal 1 0 30 20 0 50
Perlakuan Risiko
Implementation of Risk Management and
Risk Treatment
16 Penerapan Risk Management yang Efektif Astra International 2 1.466 511 145 5 2.127
di Dunia Industri
Effective Implementation of Risk
Management in the Industrial Sector
17 Peran Strategis Eksekutif Perusahaan Internal 2 0 0 0 1 1
dalam Menavigasi Bisnis dan Kepatuhan
The Strategic Role of Corporate
Executives in Navigating Business and
Compliance
18 Refreshment ISO 27001 Sistem Internal 1 20 17 20 0 57
Manajemen Keamanan Informasi
ISO 27001 Refreshment – Information
Security Management System
19 Refreshment ISO 37001 Internal 1.5 2 8 14 0 24
20 Resilient Project Management: Optimizing Project 3 5 0 0 0 5
Performance Through Risk Control Management
Institute
21 Reviving Domestic Growth - Navigating Kementerian 3 0 0 0 4 4
Global Shocks Keuangan Republik
Indonesia
22 Should Every Business Build an AI Agent Conversa 6 1 2 1 0 4
Strategy Now?
Pemberdayaan Talenta & Lingkungan Kerja Aman
Talent Empowerment & Safe Work Environment
23 Health Talk - Perilaku Hidup Bersih dan Internal 1 254 129 44 0 427
Sehat, Mencegah Penyakit Pernapasan
Health Talk – Clean and Healthy Lifestyle
Behavior, Preventing Respiratory
Diseases
24 Identifikasi & Preventif Stress di Tempat Dwitama Kreatif 2 4 0 0 0 4
Kerja Asia
Identification & Prevention of Workplace
Stress
25 Awareness SMK3 di Perusahaan Dwitama Kreatif 2 49 5 1 0 55
Awareness of OHS Management System Asia
(SMK3) in the Company
26 K3 Ketinggian Internal 6 41 11 2 0 54
Occupational Safety at Heights
27 K3 Listrik, P3K & Bekerja dalam Gelap Internal 3 12 2 1 0 15
Electrical Occupational Safety (K3), First
Aid (P3K), and Working in Low-Light
Conditions
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Jam Pelatihan Jumlah Karyawan Peserta Pelatihan
Trainer & Number of Employees Participating in Training
Nama Pelatihan Setiap Topik
No Penyelenggara
Training Name Training Hours Entry Mid Senior Executive
Trainer & Organizer Total
per Topic Level Level Level Level
28 K3 pada Pekerjaan di Ketinggian (TKBT II) Internal 3 23 10 2 0 35
Occupational Safety for Work at Height
(TKBT II)
29 K3 Umum Internal 3 12 1 0 0 13
General Occupational Health & Safety
(OHS)
30 Membangun Strategi SDM Berbasis Internal 2 1 0 0 0 1
Analitik
Building HR Strategy Based on Analytics
31 Onboarding Training - HSE Awareness Internal 1 227 9 0 0 236
32 Onboarding Training E-Learning - HSE Internal 2 184 36 5 0 225
Awareness
33 Petugas Penyelamat Ruang Terbatas PT Intranusa 21 3 0 0 0 3
Confined Space Rescue Personnel Indonesia
Training
34 Simulasi Tanggap Darurat Kebakaran Pemadam 2 39 5 0 0 44
Fire Emergency Response Simulation Drill Kebakaran Kota
Nabire
35 Training Drill Penanganan dan Evakuasi Internal 2,5 9 4 0 0 13
Korban Kecelakaan Kerja
Training Drill for Handling and Evacuation
of Workplace Accident Victims
Tanggung Jawab kepada Masyarakat &
Pelanggan
Responsibility to Communities &
Customers
36 Membangun Layanan Unggul Berbasis ASQI 2,5 10 0 0 0 10
Customer Experience
Building Service Excellence Based on
Customer Experience
37 Webinar Hari Pelanggan Nasional 2025 JNE 2,5 5 0 0 0 5
- Membangun Layanan Unggul Berbasis
Customer Experience 5.0
National Customer Day 2025 Webinar
– Building Service Excellence Based on
Customer Experience 5.0
38 Customer First Internal 3 131 123 7 1 0
39 Human Rights Due Dilligence IDX, Asosiasi
Emiten Indonesia,
GRI
Lingkungan dan Iklim
Environment & Climate
40 Menguasai Strategi Perhitungan Emisi Asosiasi Emiten 2 2 0 0 0 2
Mandiri Perusahaan Secara Akurat Indonesia
Mastering Accurate Corporate Self-
Assessment Strategies for Emissions
Calculation
41 Sustainability Masterclass - Certified Olahkarsa 14 0 1 0 0 1
Sustainability Development Specialist
42 Webinar from Trend to Action: Exploring Mandiri 1,5 621 192 61 0 874
ESG for Moratelindo's Sustainability
43 ISSB: Applying the IFRS Sustainability International 2 0 1 0 0 3
Disclosure Standards Finance
Corporation
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Fokus Keberlanjutan Moratelindo
Moratelindo Sustainability Focus
Jam Pelatihan Jumlah Karyawan Peserta Pelatihan
Trainer & Number of Employees Participating in Training
Nama Pelatihan Setiap Topik
No Penyelenggara
Training Name Training Hours Entry Mid Senior Executive
Trainer & Organizer Total
per Topic Level Level Level Level
44 Training on Lifecycle Carbon Assessment Global Green 5,5 0 2 1 0 3
using the Building Emission Assessment Growth Institute
Tool (BEAT)
45 Workshop on Opportunities & Challenges Global Green 4,5 0 2 1 0 3
in Energy Efficiency & Transition to Growth Institute
Natural Refrigerants
46 PWC's Academy Public Training: IFRS PWC 6 0 1 0 0 1
S1 & S2
Total Karyawan
3.658 1.298 425 12 5.131
Total Employees
Kolaborasi pelatihan keberlanjutan bersama Bank Mandiri dalam rangka memperkuat
kapabilitas dan pemahaman terhadap praktik berkelanjutan.
A collaborative sustainability training with Bank Mandiri aimed at strengthening
capabilities and advancing understanding of sustainable practices.
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Tata Kelola dan
Bisnis Beretika
Ethical Governance & Business Practices
Tata kelola yang kuat bukan hanya
soal struktur, tetapi konsistensi dalam
penegakan integritas, tercermin dari
100% kehadiran Dewan, 100% tindak
05
lanjut pengaduan, serta komitmen
terhadap rantai pasok lokal yang
mencapai 95%.
Strong governance is not only about structure,
but about consistent enforcement of integrity,
reflected in 100% Board attendance, 100%
whistleblowing resolution, and a 95% local
supplier commitment.
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Tata Kelola dan Bisnis Beretika
Environment and Climate
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Tata Kelola dan Bisnis Beretika
Governance and Ethical Business
Rapat Umum Pemegang Saham Tahunan dan Rapat Umum Pemegang Saham Luar Biasa 2025.
Annual General Meeting of Shareholders (AGMS) and Extraordinary General Meeting of
Shareholders (EGMS) 2025.
Moratelindo memandang tata kelola perusahaan yang Moratelindo considers good corporate governance
baik (Good Corporate Governance/GCG) sebagai (Good Corporate Governance/GCG) as the primary
fondasi utama dalam mewujudkan visi dan misi foundation in realizing its sustainability vision and
keberlanjutan. Dengan dukungan pengawasan yang mission. With the support of effective oversight and
efektif dan struktur manajemen yang solid, Perseroan a solid management structure, the Company ensures
memastikan seluruh inisiatif keberlanjutan dijalankan that all sustainability initiatives are carried out in
secara terarah, akuntabel, dan komprehensif. a well-directed, accountable, and comprehensive
manner.
Dalam mengimplementasikan prinsip-prinsip GCG, In implementing GCG principles, Moratelindo refers
Moratelindo berpedoman pada kerangka regulasi dan to a comprehensive regulatory and policy framework,
kebijakan yang komprehensif, mencakup: which includes:
1. Peraturan perundang-undangan yang berlaku 1. Laws and regulations applicable in Indonesia,
di Indonesia, khususnya yang berkaitan dengan particularly those related to the Capital Market Law
Undang-Undang Pasar Modal dan Undang- and Law No. 40 of 2007 concerning Limited Liability
Undang No.40/2007 tentang Perseroan Terbatas Companies (“Company Law No. 40/2007”);
(“UUPT No. 40/2007”);
2. Peraturan Otoritas Jasa Keuangan (“POJK”) dan 2. Financial Services Authority Regulations (“POJK”)
Surat Edaran OJK (“SEOJK”); and OJK Circular Letters (“SEOJK”);
3. Anggaran Dasar Perseroan dan Keputusan Rapat 3. The Company’s Articles of Association and
Umum Pemegang Saham (“RUPS”); resolutions of the General Meeting of Shareholders
(“GMS”);
4. Peraturan Kebijakan Perusahaan. 4. Corporate policies and regulations.
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Tata Kelola dan Bisnis Beretika
Environment and Climate
Struktur Tata Kelola Governance Structure
Perseroan telah memiliki struktur GCG yang disusun The Company has established a GCG structure
berdasarkan Undang-Undang No. 40 Tahun 2007 based on Law No. 40 of 2007 concerning Limited
tentang Perseroan Terbatas. Struktur tata kelola Liability Companies. The Company’s governance
Perseroan bertumpu pada tiga organ utama meliputi structure is built upon three main organs, namely
RUPS, Dewan Komisaris, dan Direksi, yang dalam the General Meeting of Shareholders (GMS), the
menjalankan fungsinya didampingi oleh komite- Board of Commissioners, and the Board of Directors,
komite dan organ pendukung. [2-9] which in carrying out their functions are supported by
committees and other supporting organs. [2-9]
RUPS
GMS
Dewan Komisaris
Board of Commissioners
Komite Nominasi & Remunerasi Komite Audit
Nomination & Remuneration Audit Committee
Committee
CEO
Chief Executive Officer
Unit Audit Internal Unit Sekretaris Peusahaan & Legal
Internal Audit Unit Corporate Secretary & Legal Unit
COO CSBO CDTO
CFO CTO
Chief Operational Officer Chief Strategic Business Chief Digital Transformation
Chief Finance Officer Chief Technology Officer
(Vacant) Officer Officer
Deputy COO Deputy CDTO
Sebagaimana dijelaskan pada tabel di atas, Rapat As described in the table above, the General Meeting
Umum Pemegang Saham (RUPS) berfungsi sebagai of Shareholders (GMS) serves as a decision-making
forum pengambilan keputusan bagi Pemegang Saham. forum for Shareholders. Meanwhile, the Board of
Sementara Dewan Komisaris dan Direksi berperan Commissioners and the Board of Directors act as the
sebagai pengawas dan pengelola perusahaan serta supervisory and management bodies of the Company
bertanggung jawab dalam menjaga keberlanjutan and are responsible for maintaining the sustainability
usaha perusahaan. [2-11] of the Company’s business. [2-11]
Dalam menjalankan tugasnya, Dewan Komisaris In carrying out its duties, the Board of Commissioners
dibantu Komite Audit serta Komite Nominasi dan is assisted by the Audit Committee as well as the
Remunerasi. Sementara Direksi dalam mengelola Nomination and Remuneration Committee. Meanwhile,
Perseroan memiliki dua organ pendukung yaitu in managing the Company, the Board of Directors
Sekretaris Perusahaan dan Audit Internal. Uraian is supported by two organs, namely the Corporate
lengkap mengenai peran dan tanggung jawab Secretary and Internal Audit. A complete description
masing-masing organ dapat ditemukan pada Laporan of the roles and responsibilities of each organ can be
Tahunan 2025. found in the 2025 Annual Report.
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Sebagai pengelola perusahaan, Direksi juga As the management of the Company, the Board of
bertanggungjawab atas implementasi keberlanjutan Directors is also responsible for the implementation
dalam operasional dan kegiatan usaha Perseroan. of sustainability in the Company’s operations and
Dalam hal ini, Direksi dibantu oleh fungsi atau unit business activities. In this regard, the Board of
yang secara khusus menangani keberlanjutan. Directors is supported by functions or units that
Penjelasan mengenai hal ini terdapat pada bab Fokus specifically handle sustainability. Further explanation
Keberlanjutan Moratelindo dalam laporan ini. [2-11] of this can be found in the Moratelindo Sustainability
Focus chapter in this report. [2-11]
Piagam Dewan Direksi dan Komisaris Charter of the Board of Directors and
[2-18, 2-19, 2-20.6] Commissioners [2-18, 2-19, 2-20.6]
Sebagai bagian dari upaya meningkatkan kualitas As part of its efforts to enhance the quality of Good
penerapan praktik Tata Kelola Perusahaan yang Corporate Governance (GCG) practices, on March
Baik (Good Corporate Governance), pada 29 Maret 29, 2018, the Company established the Board of
2018, Perusahaan telah membentuk Piagam Dewan Commissioners Charter as well as the Board of
Komisaris serta Piagam Direksi dan Komisaris. Directors Charter. These charters serve as working
Piagam ini berfungsi sebagai pedoman kerja dan tata guidelines and codes of conduct for the Board of
tertib bagi Dewan Komisaris dalam melaksanakan Commissioners in carrying out its supervisory duties
tugas pengawasan serta memberikan nasihat kepada and providing advice to the Board of Directors.
Direksi.
Sejalan dengan ketentuan dalam piagam tersebut, In line with the provisions set forth in these charters,
anggota Direksi dan Dewan Komisaris diwajibkan members of the Board of Directors and the Board of
untuk secara berkelanjutan meningkatkan kompetensi Commissioners are required to continuously improve
melalui program pendidikan dan pelatihan, their competencies through education and training
memahami regulasi yang berlaku, serta memiliki programs, understand applicable regulations, and
pengetahuan umum yang luas, khususnya terkait possess broad general knowledge, particularly
perkembangan ekonomi dan industri telekomunikasi, regarding developments in the economy and the
guna mendukung efektivitas pelaksanaan tugas dan telecommunications industry, in order to support the
tanggung jawab mereka. effective execution of their duties and responsibilities.
Komposisi dan Keberagaman Dewan Board Composition and Diversity [2-9]
[2-9]
Moratelindo memastikan bahwa komposisi Dewan Moratelindo ensures that the composition of the
Komisaris dan Direksi mencerminkan keseimbangan Board of Commissioners and the Board of Directors
antara kompetensi, independensi, dan efektivitas reflect a balance of competence, independence, and
pengambilan keputusan. Berikut ini komposisi effectiveness in decision-making. The composition of
manajemen Perseroan per tahun 2025 adalah sebagai the Company’s management as of 2025 is as follows.
berikut.
Keberagaman Manajemen dan Independensi
Management Diversity and Independence
Tipe Manajemen Perusahaan Laki-Laki Perempuan Jumlah Pihak Independen
Type of Company Management Male Female Number of Independent Parties
Komisaris
3 - 1
Board of Commissioners
Direksi
2 - -
Board of Directors
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Tata Kelola dan Bisnis Beretika
Environment and Climate
Independensi dan Pemisahan Jabatan Independence and Separation of Roles
[2-10] [2-10]
Perseroan menerapkan prinsip independensi dengan The Company applies the principle of independence
memastikan tidak adanya rangkap jabatan yang by ensuring the absence of concurrent positions
dapat menimbulkan konflik kepentingan antara fungsi that may give rise to conflicts of interest between
pengawasan dan fungsi pengelolaan. Pemisahan the supervisory and management functions.
peran antara Dewan Komisaris dan Direksi dilakukan The separation of roles between the Board of
secara jelas sesuai dengan Anggaran Dasar dan Commissioners and the Board of Directors is clearly
ketentuan peraturan perundang-undangan yang defined in accordance with the Articles of Association
berlaku. and prevailing laws and regulations.
Dalam Piagam Direksi dan Komisaris juga diatur The Board of Directors and Board of Commissioners
kriteria khusus dalam pemilihan dan pemilihan ulang Charters also stipulate specific criteria for the
anggota Direksi dan Dewan Komisaris: appointment and reappointment of members of the
Board of Directors and the Board of Commissioners:
Kriteria Pemilihan & Pemilihan Ulang Direksi dan Komisaris [2-10]
Appointment and Reappointment Criteria Directors & Commissioners
Deskripsi Direksi Komisaris
Description Board of Directors Board of Commissioners
Kriteria Pemilihan Berdasarkan Piagam Direksi, kriteria dalam Berdasarkan Piagam Dewan Komisaris, kriteria dalam pemilihan
Appointment Criteria pemilihan anggota Direksi mengacu pada anggota Dewan Komisaris juga merujuk pada POJK No. 33/2014
ketentuan dalam Peraturan Otoritas Jasa tentang Direksi dan Dewan Komisaris Emiten atau Perusahaan
Keuangan (POJK) No. 33/POJK.04/2014 Publik.
tentang Direksi dan Dewan Komisaris
Emiten atau Perusahaan Publik. Based on the Board of Commissioners Charter, the criteria for the
appointment of members of the Board of Commissioners also refer
Based on the Board of Directors Charter, to POJK No. 33/2014 concerning the Board of Directors and Board
the criteria for the appointment of of Commissioners of Issuers or Public Companies.
members of the Board of Directors refer
to the provisions set forth in Financial
Services Authority Regulation (POJK) No.
33/POJK.04/2014 concerning the Board of
Directors and Board of Commissioners of
Issuers or Public Companies.
Kriteria Pemilihan Ulang Pemilihan ulang anggota Direksi dapat Pemilihan ulang anggota Dewan Komisaris dapat dilaksanakan
Reappointment Criteria dilakukan sepanjang anggota yang sepanjang anggota yang bersangkutan masih memenuhi syarat
bersangkutan tetap memenuhi syarat dan dan kriteria sebagaimana diatur dalam POJK No. 33/2014.
kriteria yang ditetapkan dalam POJK No.
33/2014. Khusus untuk Komisaris Independen yang telah menjabat selama
dua periode masa jabatan, dapat diangkat kembali untuk periode
The reappointment of members of the berikutnya dengan ketentuan bahwa Komisaris Independen
Board of Directors may be carried out as tersebut menyatakan dirinya tetap independen kepada Rapat
long as the respective members continue Umum Pemegang Saham (RUPS).
to meet the requirements and criteria
stipulated in POJK No. 33/2014. The reappointment of members of the Board of Commissioners
may also be carried out as long as the respective members
continue to meet the requirements and criteria as stipulated in
POJK No. 33/2014.
In particular, Independent Commissioners who have served for two
terms of office may be reappointed for the subsequent term, provided
that such Independent Commissioners declare their continued
independence to the General Meeting of Shareholders (GMS).
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Kebijakan Penilaian Direksi dan Dewan The Board of Directors and The Board of
Komisaris Commissioners Assessment Policy
Penilaian kinerja Direksi dan Dewan Komisaris The performance evaluation of the Board of Directors
dilakukan paling sedikit 1 kali dalam setahun sebagai and the Board of Commissioners is conducted at least
evaluasi atas pelaksanaan tugas Direksi dan Dewan 1 time in a year as an evaluation of the implementation
Komisaris. Penilaian kinerja Direksi dan Dewan of their duties. The performance evaluation is carried
Komisaris dilakukan dengan metode penilaian sendiri out using a self-assessment method based on the
(self-assessment) menggunakan kriteria atau tolok following criteria or benchmarks:
ukur sebagai berikut:
1. Pemenuhan Persyaratan Anggota Direksi atau 1. Fulfillment of the requirements for members of the
Dewan Komisaris yang terdiri dari: (i) persyaratan Board of Directors or the Board of Commissioners,
anggaran dasar & peraturan perundang-undangan consisting of: (i) requirements of the articles of
yang berlaku; dan (ii) persyaratan kompetensi; dan association & applicable laws and regulations; and
(ii) competency requirements; and
2. Penerapan Praktik Tata Kelola Perusahaan yang 2. Implementation of Good Corporate Governance
baik yang terkait dengan: (i) tugas & tanggung practices related to: (i) duties & responsibilities; (ii)
jawab; (ii) struktur & komposisi; (iii) efektivitas structure & composition; (iii) meeting effectiveness;
rapat; dan (iv) transparansi. and (iv) transparency.
Masing-masing anggota Direksi dan Dewan Each member of the Board of Directors and the Board
Komisaris mengisi formulir Self-Assessment untuk of Commissioners completes a Self-Assessment
menilai pemenuhan persyaratan keanggotaan form to assess the fulfilment of membership
dan penerapan Good Corporate Governance requirements and implementation of GCG as above
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Tata Kelola dan Bisnis Beretika
Environment and Climate
sebagaimana disebutkan di atas secara individu, mentioned individually, and to evaluate the functional
serta menilai pelaksanaan kinerja secara fungsional performance of the Board of Directors or the Board
Direksi atau Dewan Komisaris secara kolektif. Komite of Commissioners, collectively. The Nomination and
Nominasi dan Remunerasi kemudian mengevaluasi Remuneration Committee then evaluates and submits
dan menyampaikan rekomendasi kepada Dewan recommendations to the Board of Commissioners
Komisaris terkait pelaksanaan fungsi Nominasi dan regarding the implementation of the Nomination
Remunerasi oleh Komite Nominasi dan Remunerasi. and Remuneration function by the Nomination and
Remuneration Committee.
Hasil Self-Assessment Direksi dan Dewan Komisaris The results of the Self-Assessment of the Board
dinilai dan dievaluasi oleh Dewan Komisaris dan dapat of Directors and the Board of Commissioners
digunakan sebagai salah satu bahan pertimbangan are reviewed and evaluated by the Board of
dalam mengambil keputusan sesuai dengan Commissioners and may be used as one of the
maksud dan tujuan dilakukannya penilaian kinerja considerations in decision-making in accordance
sebagaimana dimaksud, dengan tetap memperhatikan with the objectives and purposes of the performance
dan mempertimbangkan rekomendasi yang diberikan evaluation, while taking into account and considering
oleh Komite Nominasi dan Remunerasi. the recommendations provided by the Nomination
and Remuneration Committee.
Pokok-pokok ketentuan Kebijakan Penilaian Direksi The key provisions of the Board of Directors and
dan Dewan Komisaris ini dituangkan dalam Laporan Board of Commissioners Assessment Policies are
Tahunan 2025. [2-18, 2-19, 2-20.6] disclosed in the 2025 Annual Report.
[2-18, 2-19, 2-20.6].
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Program Pelatihan dan Pengembangan Training and Development Programs
[2-17] [2-17]
Perseroan mendorong peningkatan kompetensi The Company encourages the enhancement of the
Direksi dan Dewan Komisaris melalui partisipasi competencies of the Board of Directors and the
dalam program pendidikan dan pelatihan yang Board of Commissioners through participation in
relevan, termasuk pengembangan kompetensi terkait relevant education and training programs, including
tata kelola, manajemen risiko, dan keberlanjutan. competency development related to governance,
Upaya ini bertujuan untuk memastikan bahwa risk management, and sustainability. This initiative
Dewan memiliki pemahaman yang memadai aims to ensure that the Boards possess adequate
dalam menghadapi dinamika bisnis dan tantangan understanding in addressing business dynamics
keberlanjutan. Penjelasan mengenai pelatihan yang and sustainability challenges. Further information
diikuti oleh Direksi dan Dewan Komisaris secara regarding the training programs attended by the
umum terdapat pada Laporan Tahunan Perseroan. Board of Directors and the Board of Commissioners in
Sedangkan program pengembangan kapasitas terkait general is presented in the Company’s Annual Report.
keberlanjutan terdapat pada bab Fokus Keberlanjutan Meanwhile, capacity-building programs related
Moratelindo dalam laporan ini. to sustainability are described in the Moratelindo
Sustainability Focus chapter of this report.
Nama Jabatan Pelatihan Waktu dan Tempat Penyelenggara
Name Position Training Time and Place Organizer
Jimmy Kadir Direktur Utama Solusi Terpadu untuk Zoom Meeting PT Mora Telematika
President Director Konektivitas dan Keamanan 07 Mei 2025 Indonesia, Tbk dan PT Tri
Jaringan Bisnis May 7, 2025 Kreasi Mandiri Teknologi
Integrated Solutions for
Business Connectivity and
Network Security
Jimmy Kadir Direktur Utama Reviving Domestic Growth - Aston Ballroom Bank Permata
President Director Navigating Global Shocks 28 Oktober 2025
October 28, 2025
Genta Andika Putra Wakil Direktur Utama Inspiring Connectivity Workshop Krakatau Room (2nd Floor), ZTE Corporation
Vice President Novotel Cikini
Director 27 Februari 2025
February 27, 2025
Genta Andika Putra Wakil Direktur Utama Transformative Islamic Finance Grand Ballroom Ritz Carlton Bank Syariah Indonesia
Vice President as Catalyst for Growth 29 April 2025
Director April 29, 2025
Genta Andika Putra Wakil Direktur Utama ZTE Day - Leading All Optical Four Season Hotel ZTE Corporation
Vice President Innovation, Embracing 22 Mei 2025
Director Intelligenct Future May 22, 3035
Genta Andika Putra Wakil Direktur Utama Wavelengths Network the Cloud Shangrila Nokia
Vice President 2025 28 Mei 2025
Director May 28, 2025
Genta Andika Putra Wakil Direktur Utama Reviving Domestic Growth - Aston Ballroom Bank Permata
Vice President Navigating Global Shocks 28 Oktober 2025
Director October 28, 2025
Penguatan kompetensi Direksi dan Dewan Komisaris melalui pelatihan yang relevan
merupakan fondasi penting dalam memastikan ketangguhan tata kelola, ketepatan
pengambilan keputusan strategis, serta kesiapan Perseroan dalam menghadapi dinamika
bisnis dan tantangan keberlanjutan.
Strengthening the competencies of the Board of Directors and Board of Commissioners through
relevant training serves as a critical foundation to ensure robust governance, sound strategic
decision-making, and readiness to navigate business dynamics and sustainability challenges.
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Tata Kelola dan Bisnis Beretika
Environment and Climate
Dari kiri ke kanan | From left to right:
Genta Andhika Putra
Chief Financial Officer (CFO)
Michael C. McPhail
Chief Technology Officer (CTO)
Jimmy Kadir
Chief Executive Officer (CEO)
Resi Y. Bramani
Chief Strategic Business Officer (CSBO)
Kehadiran dan Efektivitas Rapat Dewan Board Meeting Attendance and
Effectiveness
Rapat Direksi dan Dewan Komisaris diselenggarakan Meetings of the Board of Directors and the Board of
secara berkala sebagai forum utama pengambilan Commissioners are held regularly as the primary forum
keputusan strategis dan pengawasan kinerja for strategic decision-making and oversight of the
Perseroan, termasuk sebagai forum komunikasi hal Company’s performance, including as a platform for
kritis. Tingkat kehadiran yang tinggi mencerminkan communicating critical matters. A high level of attendance
komitmen Dewan dalam menjalankan fungsi dan reflects the Boards’ commitment to effectively carrying
tanggung jawabnya secara efektif. [2-16] out their functions and responsibilities. [2-16]
Total Kehadiran Direksi dan Komisaris ke Rapat Dewan
Board of Directors and Board of Commissioners Attendance at Board Meetings
Rata-rata persentase kehadiran Direksi/
Jumlah rapat dewan
Komisaris dalam rapat dewan
(di tahun pelaporan)
Penjelasan (di tahun pelaporan) (%)
Total number of
Description Average attendance rate of directors/
board meetings (in
commissioners at
the reporting year)
board meetings (in the reporting year) (%)
Jumlah kehadiran Direksi ke rapat dewan
22 100%
Number of the Board of Directors attendances at board meetings
Jumlah kehadiran Komisaris ke rapat dewan
10 100%
Number of the Board of Commissioners attendances at board meetings
Kepatuhan Hukum dan Peraturan Legal and Regulatory Compliance
Sepanjang tahun pelaporan, Perseroan senantiasa Throughout the reporting year, the Company
mematuhi peraturan perundang-undangan yang consistently complied with applicable laws and
berlaku dalam menjalankan kegiatan usaha. Tidak regulations in conducting its business activities. There
terdapat kerugian moneter material yang timbul akibat were no material monetary losses resulting from legal
proses hukum terkait perilaku anti persaingan usaha. proceedings related to anti-competitive behavior.
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Bisnis yang Beretika
Ethical Business
Menghadirkan konektivitas dengan energi yang lebih bersih, PT Palapa Timur Telematika
sebagai anak perusahaan Perusahaan mengintegrasikan panel surya pada infrastruktur
tower untuk mendukung operasional jaringan yang andal dan lebih berkelanjutan.
Delivering connectivity through cleaner energy, PT Palapa Timur Telematika, a subsidiary
of the Company, integrates solar panels into its tower infrastructure to support reliable and
more sustainable network operations.
Bagi Moratelindo, keberlanjutan bisnis tidak dapat For Moratelindo, business sustainability cannot
dipisahkan dari integritas dalam setiap lini operasional. be separated from integrity across all operational
Perseroan meyakini bahwa praktik bisnis beretika, lines. The Company believes that ethical business
yang bebas dari korupsi, konflik kepentingan, practices, free from corruption, conflicts of interest,
dan penyimpangan, merupakan prasyarat untuk and misconduct, are a prerequisite for building long-
membangun kepercayaan jangka panjang dari seluruh term trust with all stakeholders. This commitment is
pemangku kepentingan. Komitmen ini diwujudkan realized through policies, systems, and organizational
melalui kebijakan, sistem, dan budaya organisasi culture that consistently promote transparent and
yang secara konsisten mendorong perilaku bisnis accountable business conduct at all levels of the
yang transparan dan bertanggung jawab di seluruh organization.
tingkatan organisasi.
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Tata Kelola dan Bisnis Beretika
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Kebijakan Bisnis Beretika dan Ethical Business and Anti-Corruption
Antikorupsi [3-3] Policy [3-3]
Perseroan memiliki kebijakan Pedoman Perilaku/ The Company has established a Code of Conduct
Code of Conduct. Code of Conduct ini mengatur policy. This Code of Conduct stipulates that employees
bahwa setiap karyawan tidak diperkenankan meminta are prohibited from requesting or accepting gifts or
maupun menerima hadiah dan bentuk pemberian any other forms of gratuities for personal benefit,
lainnya untuk kepentingan pribadi, baik bentuk tunai whether in cash or non-cash, or services for personal
maupun non tunai, jasa kepentingan pribadinya. interest.
Setiap hadiah dan bentuk pemberian lainnya dalam Any gifts or other forms of gratuities received by the
bentuk lainnya dalam bentuk apapun diterima Company’s employees, either directly or indirectly,
karyawan Perseroan, baik secara langsung maupun must be submitted/reported to the Head of Human
tidak langsung wajib diserahkan/ dilaporkan kepada Resources & General Affairs Division to be utilized for
Kepala Divisi Human Resources & General Affair the benefit of all employees.
untuk kemudian dimanfaatkan bagi karyawan secara
keseluruhan.
Berdasarkan Kebijakan Manajemen Terintegrasi, Based on the Integrated Management Policy, the
Perseroan bertekad untuk memberikan palayanan Company is committed to delivering services that
yang selalu mengutamakan kepuasan pelanggan dan consistently prioritize customer satisfaction and to
berkomitmen untuk melaksanakan Sistem Manajemen implementing an Integrated Management System
Terintegrasi dengan cara-cara: through the following measures:
1 2
Mendorong peningkatan kesadaran Menetapkan Fungsi Kepatuhan Anti
Anti Penyuapan kepada seluruh Penyuapan (FKAP) yang independen
karyawan dan stakeholder yang terkait dengan wewenang untuk pemenuhan
dengan Perusahaan. persyaratan anti penyuapan
Perusahaan.
Promoting increased awareness of
Anti-Bribery among all employees Establishing an independent Anti-Bribery
and stakeholders associated with the Compliance Function (ABCF) with the
Company. authority to ensure the fulfilment of the
Company’s anti-bribery requirements.
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Operasi yang Dinilai Memiliki Risiko Operations Assessed for Risks Related
Terkait Korupsi [205-1] to Corruption [205-1]
Perseroan melakukan penilaian risiko korupsi secara The Company conducts a comprehensive corruption
menyeluruh terhadap seluruh operasionalnya. risk assessment across all of its operations.
Sepanjang tahun 2025, sebanyak 100% dari total Throughout 2025, 100% of total operations have
operasional telah melalui proses penilaian risiko undergone corruption risk assessment processes.
korupsi. Penilaian difokuskan pada area-area yang The assessment focuses on areas that inherently carry
secara inheren memiliki eksposur risiko lebih tinggi, higher risk exposure, namely procurement of goods
yaitu pengadaan barang dan jasa, aktivitas konstruksi and services, network construction activities, as well
jaringan, serta pengelolaan vendor dan mitra usaha, as the management of vendors and business partners,
mengingat ketiga area ini melibatkan interaksi considering that these areas involve intensive external
eksternal yang intensif dan nilai transaksi yang interactions and significant transaction values.
signifikan.
Dari hasil penilaian, risiko korupsi yang paling relevan Based on the assessment results, the most relevant
teridentifikasi pada proses seleksi dan negosiasi corruption risks were identified in vendor selection and
vendor, serta otorisasi kontrak konstruksi. Temuan negotiation processes, as well as in the authorization
ini menjadi dasar bagi Perseroan untuk memperkuat of construction contracts. These findings serve as the
pengendalian internal pada area-area dimaksud, basis for the Company to strengthen internal controls
termasuk melalui penerapan mekanisme due in these areas, including through the implementation
diligence terhadap mitra usaha dan pengawasan of due diligence mechanisms for business partners
berlapis dalam proses pengadaan. Seluruh hasil and layered supervision in procurement processes.
penilaian risiko didokumentasikan dan ditindaklanjuti All risk assessment results are documented and
oleh unit Industrial Relations sebagai bagian dari followed up by the Industrial Relations unit as part of
siklus pengendalian internal yang berkelanjutan. an ongoing internal control cycle.
Penilaian risiko korupsi dilakukan pada area Corruption risk assessments are conducted in
operasional yang memiliki tingkat risiko lebih tinggi, operational areas with higher risk levels, such
seperti pengadaan barang dan jasa, aktivitas as procurement of goods and services, network
konstruksi jaringan, serta pengelolaan vendor dan construction activities, and the management of
mitra usaha. Hasil penilaian digunakan sebagai dasar vendors and business partners. The results of these
penguatan pengendalian internal. assessments are used as a basis for strengthening
internal controls.
Komunikasi dan Pelatihan Antikorupsi Anti-Corruption Communication and
[205-2] Training [205-2]
Perseroan secara berkelanjutan melaksanakan The Company continuously conducts anti-corruption
sosialisasi dan pelatihan antikorupsi kepada socialization and training for employees through
karyawan melalui pelatihan internal maupun both internal and external programs. Throughout
eksternal. Sepanjang tahun 2025, Perseroan telah 2025, the Company organized two Anti-Corruption
menyelenggarakan sosialisasi Antikorupsi sebanyak socialization sessions under the theme “Strengthening
2 kali dengan tema “Penguatan Pemahaman dan Understanding and Implementation of Anti-Fraud,”
Implementasi Anti-Fraud” dan yang disampaikan delivered to all Company employees.
kepada seluruh karyawan Perusahaan.
Sosialisasi Antikorupsi dirancang untuk meningkatkan The Anti-Corruption socialization programs are
pemahaman dan kapasitas seluruh insan Moratelindo designed to enhance the understanding and capacity
dalam mengenali, mencegah, dan melaporkan potensi of all Moratelindo personnel in identifying, preventing,
praktik korupsi di lingkungan kerja. and reporting potential corruption practices within the
workplace.
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Insiden Korupsi [205-3] Incidents of Corruption [205-3]
Selama tahun 2025, Perusahaan menerima 4 During 2025, the Company received 4 reports of
pengaduan dugaan pelanggaran melalui sistem alleged violations through the Whistleblowing System
Whistleblowing System (WBS), baik melalui kotak (WBS), submitted either via suggestion boxes or direct
saran maupun laporan langsung kepada Unit reports to the Investigation Unit. All reports have been
Investigasi. Seluruh pengaduan telah ditindaklanjuti followed up in accordance with applicable procedures.
sesuai dengan prosedur yang berlaku. Dari jumlah Of these, 2 cases were resolved with administrative
tersebut, 2 kasus diselesaikan dengan pemberian sanctions in the form of warning letters, while the
sanksi administratif berupa surat peringatan, remaining 2 cases were addressed with strict actions
sementara 2 kasus lainnya ditindaklanjuti dengan in the form of termination of employment.
tindakan tegas berupa Pemutusan Hubungan Kerja
(PHK).
Meskipun terjadi pelanggaran, seluruh insiden Despite these violations, none of the incidents were
tersebut tidak bersifat material dan tidak berdampak material and they did not affect the continuity of the
pada kelangsungan operasional bisnis perusahaan. Company’s business operations. The prompt and
Penanganan yang cepat dan tegas atas pelanggaran decisive handling of these violations reflects the
ini mencerminkan komitmen perusahaan terhadap Company’s commitment to anti-corruption policies
kebijakan antikorupsi dan prinsip tata kelola yang and good corporate governance (GCG) principles.
baik (GCG). Perusahaan terus memperkuat sistem The Company continues to strengthen its reporting,
pelaporan, pengawasan, dan sosialisasi untuk monitoring, and socialization systems to prevent
mencegah terjadinya insiden serupa di masa similar incidents in the future.
mendatang.
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Perlindungan Pemegang Saham dan
Pencegahan Konflik Kepentingan
Shareholder Protection and Conflict of Interest Prevention
Kebijakan Perlakuan Adil terhadap Fair Treatment of Shareholders Policy
Pemegang Saham
Dalam rangka memperkuat praktik Tata Kelola In order to strengthen sustainable corporate
Perusahaan yang Berkelanjutan, Perseroan telah governance practices, the Company has established
mengembangkan Kebijakan Insider Trading yang an Insider Trading Policy on March 14, 2024. Based
ditetapkan pada tanggal 14 Maret 2024. Berdasarkan on this policy, any individual within the Company who
kebijakan ini, setiap orang dalam Perseroan yang possesses insider information is prohibited from:
menguasai informasi orang dalam dilarang untuk:
a. Melakukan pembelian atau penjualan efek; a. Conducting the purchase or sale of securities;
b. Mempengaruhi pihak lain untuk melakukan b. Influencing other parties to conduct the purchase
pembelian atau penjualan efek; atau or sale of securities; or
c. Mengungkapkan informasi orang dalam kepada c. Disclosing insider information to other parties
pihak lain yang patut diduga dapat memanfaatkan who may be reasonably suspected of using such
informasi tersebut untuk melakukan transaksi information to conduct securities transactions,
efek, baik terhadap efek Perseroan maupun whether involving the Company’s securities
efek perusahaan lain yang melakukan transaksi or those of other companies that engage in
dengan Perseroan, dengan tetap memperhatikan transactions with the Company, while observing
pengecualian sebagaimana diatur dalam POJK the exceptions as stipulated in POJK No. 78/2017
78/2017 tentang Transaksi Efek yang Tidak Dilarang concerning Permitted Securities Transactions by
bagi Orang Dalam. Insiders.
Selain itu, berdasarkan Kebijakan Manajemen In addition, based on the Integrated Management
Terintegrasi, Perseroan bertekad untuk memberikan Policy, the Company is committed to delivering
pelayanan yang mengutamakan kepuasan pelanggan services that prioritize customer satisfaction and to
dan berkomitmen dalam penerapan Sistem implementing an Integrated Management System.
Manajemen Terintegrasi. Salah satu bentuk komitmen One manifestation of this commitment is maintaining
ini diwujudkan melalui upaya menjaga keamanan information security against various threats and
informasi dari berbagai ancaman dan kerawanan, vulnerabilities, both from internal and external
baik yang berasal dari lingkungan internal maupun environments.
eksternal.
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Pencegahan Konflik Kepentingan [2-15] Conflict of Interest Prevention [2-15]
Perseroan mengatur pencegahan konflik kepentingan The Company explicitly regulates the prevention of
secara eksplisit dalam Piagam Direksi, Piagam conflicts of interest in the Board of Directors Charter,
Dewan Komisaris, dan Code of Conduct. Setiap the Board of Commissioners Charter, and the Code
anggota Direksi, Dewan Komisaris, dan karyawan of Conduct. Each member of the Board of Directors,
wajib secara proaktif menghindari situasi yang Board of Commissioners, and employees is required
berpotensi menimbulkan benturan kepentingan, to proactively avoid situations that may give rise
serta mengungkapkan potensi tersebut sebelum to conflicts of interest, as well as to disclose such
terlibat dalam proses pengambilan keputusan yang potential conflicts prior to being involved in any relevant
relevan. Mekanisme pengungkapan ini dirancang decision-making process. This disclosure mechanism
untuk menjaga objektivitas dan integritas Perseroan, is designed to maintain the Company’s objectivity and
sekaligus mempertahankan kepercayaan seluruh integrity, while also preserving stakeholders’ trust in
pemangku kepentingan terhadap proses tata kelola the governance processes in place.
yang berjalan.
Kebijakan Upaya Mitigasi Konflik Kepentingan
Policy Conflict of Interest Mitigation Efforts
Piagam Direksi dan Piagam Dewan Komisaris Anggota Direksi dan Dewan Komisaris dilarang mengambil tindakan yang dapat merugikan
Board of Directors Charter and Board of Perseroan jika terjadi benturan kepentingan, dan wajib mengungkapkannya dalam setiap
Commissioners Charter keputusan.
Members of the Board of Directors and Board of Commissioners are prohibited from taking
actions that may harm the Company in case of a conflict of interest, and must disclose such
conflicts during decision-making.
Code of Conduct Karyawan Setiap karyawan wajib menghindari, mengidentifikasi, dan melaporkan potensi benturan
Employee Code of Conduct kepentingan kepada Divisi Human Resource & General Affair untuk mendapatkan
persetujuan dari Direksi.
All employees must avoid, identify, and report any potential conflict of interest to the Human
Resource & General Affair Division for approval by the Board of Directors.
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Kinerja Ekonomi Berkelanjutan [F.2] Sustainable Economic Performance [F.2]
Kinerja ekonomi yang solid merupakan prasyarat Solid economic performance is a prerequisite for
bagi keberlanjutan bisnis Moratelindo dalam jangka Moratelindo’s long-term business sustainability.
panjang. Sepanjang tahun 2025, Perseroan berhasil Throughout 2025, the Company successfully
menjaga stabilitas operasional dan finansial di tengah maintained operational and financial stability amid the
dinamika lingkungan eksternal yang terus berubah. continuously evolving external environment.
Perbandingan Target dan Kinerja Perseroan [F.2]
Comparison of Targets and Performance of the Company
Uraian Satuan Target 2025 Realisasi 2025
Description Unit 2025 Target 2025 Realization
Pendapatan Usaha Persentase Perseroan menargetkan peningkatan Pendapatan Perseroan tercapai
Company Revenue Percentage pendapatan pada 2025 sebesar single sebesar 98% dari target yang
digit sesuai dengan rata-rata industri. ditentukan.
The Company targets a single-digit The Company’s revenue has reached
revenue growth in 2025, in line with the 98% of the set target.
industry average.
Laba Bersih setelah Pajak Persentase Target laba perseroan untuk tahun EBITDA dan Laba bersih Perseroan
Net Profit after Tax Percentage 2025 diperkirakan akan meningkat masing masing tercapai sebesar 95%
double digit dibandingkan dengan dan 92% dari target yang ditentukan.
tahun sebelumnya. dibandingkan
dengan tahun sebelumnya.
The Company’s profit target for 2025 is The Company’s EBITDA and net profit
expected to increase by a double digit have each reached 95% and 92% of
compared to the previous year. the set target, respectively.
Produk Ramah Lingkungan • Penyediaan jangkauan layanan yang menghubungkan jaringan secara adil dan inklusif bagi masyarakat,
Eco-friendly Product terutama di daerah Terluar, Terdepan, dan Tertinggal (3T) melalui proyek jaringan tulang punggung internet
nasional.
• Perusahaan telah memiliki Nusantara Data Center (NDC) untuk layanan CoLocation dan Hosting yang telah
memiliki sertifikasi Sistem Manajemen Lingkungan ISO 14001:2015 dari BSI, Cert. No. EMS 663472
• Provision of service coverage that connects networks in a fair and inclusive manner for the community,
especially in the Outermost, Frontier, and Disadvantaged (3T) areas through the national internet backbone
network project.
• The Company already has an Nusantara Data Center (NDC) for CoLocation and Hosting services which has
an ISO 14001:2015 Environmental Management System certification from BSI, Cert. No. EMS 663472
Kinerja Operasional
Operational Performance
Backbone km 28.652 27.837
Akses
km 31.530 30.116
Access
Total km 60.183 57.953
Kapasitas
G 38.400 37.800
Capacity
Backbone Akses Kapasitas
Backbone Access Capacity
97.16 95.52 98.44
% % %
Dari Target Tercapai Dari Target Tercapai Dari Target Tercapai
of target achieved of target achieved of target achieved
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Tata Kelola dan Bisnis Beretika
Environment and Climate
Investasi Berwawasan Lingkungan [F.3] Environmental-Aware Investment [F.3]
Moratelindo secara aktif mendukung transisi energi Moratelindo actively supports the national energy
nasional menuju Net Zero Emission 2060. Sepanjang transition towards Net Zero Emissions by 2060.
tahun 2025, Perseroan mengoptimalkan penggunaan Throughout 2025, the Company optimized the use of
kendaraan listrik yang mencakup 10% dari total electric vehicles, which accounted for 10% of its total
armada operasional, sekaligus menambah instalasi operational fleet, while also installing 36 units of solar
36 unit panel surya di site operasional di wilayah panels at operational sites in Papua and West Papua.
Papua dan Papua Barat.
Kedua inisiatif ini mencerminkan pendekatan These two initiatives reflect Moratelindo’s measured
Moratelindo yang terukur dan berkelanjutan dalam and sustainable approach to reducing greenhouse
menekan emisi gas rumah kaca, sebagai bagian dari gas emissions, as part of its long-term investment
strategi investasi jangka panjang dalam teknologi strategy in low-carbon technologies aligned with the
rendah karbon yang sejalan dengan agenda national emission reduction agenda.
pengurangan emisi nasional.
Jumlah Nilai Investasi
Pengadaan Produk Berwawasan Lingkungan
No Total Investment Value
Procurement of Environmentally Friendly Products
(unit) (Rp)
1 Solar panel 36 194,040,000
Penggunaan energi terbarukan (surya panel) oleh anak Perusahaan, PT Palapa Timur Telematika.
Renewable energy (solar panels) utliziation by the Company’s subsidiary, PT Palapa Timur Telematika.
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Distribusi Nilai Ekonomi Economic Value Distribution
Sepanjang tahun 2025, Moratelindo mencatatkan Throughout 2025, Moratelindo recorded growth in
pertumbuhan nilai ekonomi langsung melalui direct economic value through increased revenues
peningkatan pendapatan dari penyelenggaraan from both telecommunications operations and non-
telekomunikasi maupun pendapatan non- telecommunications activities compared to the
penyelenggaraan telekomunikasi dibandingkan previous year. These revenues were distributed
tahun sebelumnya. Pendapatan tersebut telah responsibly to all stakeholders, including the
didistribusikan secara bertanggung jawab kepada government through tax payments, employees
seluruh pemangku kepentingan, mulai dari through salaries and benefits, capital providers, local
pemerintah melalui pembayaran pajak, karyawan suppliers, and the community through social and
melalui gaji dan tunjangan, penyedia modal, pemasok community programs, as outlined below. During the
lokal, hingga masyarakat melalui program sosial dan reporting period, the Company did not receive any
kemasyarakatan, sebagaimana diuraikan berikut form of financial assistance from the Government.
ini. Selama periode pelaporan, Perseroan tidak
menerima bantuan finansial dalam bentuk apapun
dari Pemerintah.
Nilai Ekonomi Langsung yang Didistribusikan
Direct Economic Value Distributed
Periode Pelaporan
Uraian Reporting Period
Description
2025 2024 2023
Nilai Ekonomi Langsung Diterima (dalam jutaan Rupiah)
Direct Economic Value Received (in millions of IDR)
Pendapatan | Revenue 4.000.218 3.978.189 4.306.324
Nilai Ekonomi Langsung Didistribusikan (dalam jutaan Rupiah)
Direct Economic Value Distributed (in millions of IDR)
Beban Langsung | Direct Cost 1.633.138 1.652.355 1.781.390
Biaya Operasional | Operational Cost 1.247.796 1.259.771 1.018.143
Beban Lain-Lain – Bersih | Other Cost - Net 438.986 544.224 611.641
Beban Pajak Final | Final Tax Cost 1.672 204 4.383
Beban Pajak – Bersih | Tax Cost - Net 162.770 259.065 211.594
Nilai Ekonomi Langsung yang Ditahan (dalam jutaan Rupiah)
Direct Economic Value Withheld (in millions of IDR)
Jumlah Nilai Ekonomi Langsung yang Ditahan
515.856 262.568 679.173
Amount of Direct Economic Value Withheld
Dampak Ekonomi tidak Langsung Indirect Economic Impact
Infrastruktur serat optik Moratelindo memainkan Moratelindo’s fiber optic infrastructure plays a vital role
peran penting yang mendukung konektivitas dan in supporting connectivity and digital transformation
transformasi digital di berbagai wilayah Indonesia. across various regions in Indonesia. Through its
Melalui kegiatan usahanya, Perseroan meningkatkan business activities, the Company enhances the
efisiensi pertukaran data, memperluas peluang efficiency of data exchange, expands digital economic
ekonomi digital, serta mendorong adopsi teknologi di opportunities, and promotes technology adoption in
sektor perdagangan, pendidikan, dan layanan publik. the trade, education, and public service sectors.
Kontribusi ini diperkuat oleh pengembangan This contribution is further strengthened by the
infrastruktur pendukung seperti jaringan ducting dan development of supporting infrastructure such as
tiang microcell, yang tidak hanya melayani kebutuhan ducting networks and microcell poles, which not only
internal Moratelindo tetapi juga dapat dimanfaatkan serve Moratelindo’s internal needs but can also be
oleh operator lain. Ketersediaan infrastruktur bersama utilized by other operators. The availability of shared
ini mendorong persaingan yang sehat, sekaligus infrastructure fosters healthy competition while
meningkatkan kualitas layanan dan efisiensi biaya improving service quality and cost efficiency for end
bagi konsumen akhir. users.
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Rantai Pasok [204-1] [2-6] Supply Chain [204-1] [2-6]
Pada sisi hulu, Moratelindo berperan sebagai penyedia On the upstream side, Moratelindo acts as a
layanan dan pembangun infrastruktur telekomunikasi. telecommunications infrastructure provider and
Sementara di sisi hilir, Perseroan berkolaborasi developer. Meanwhile, on the downstream side,
dengan berbagai operator untuk menghadirkan the Company collaborates with various operators
layanan berkualitas bagi pelanggan akhir. Sepanjang to deliver high-quality services to end customers.
rantai nilai ini, Moratelindo mengandalkan jaringan Throughout this value chain, Moratelindo relies on a
mitra penyedia barang dan jasa dari berbagai penjuru network of goods and service providers from across
Indonesia untuk menopang kelancaran operasional Indonesia to support its day-to-day operations.
sehari-hari.
Setiap kemitraan dilandasi oleh prinsip bisnis yang Each partnership is grounded in ethical and
etis dan transparan. Klausul pakta integritas disisipkan transparent business principles. Integrity pact clauses
dalam setiap Perjanjian Kerja Sama (PKS), mencakup are embedded in every Cooperation Agreement,
komitmen terhadap persaingan usaha yang sehat, covering commitments to fair competition, conflict of
pencegahan konflik kepentingan, perlindungan interest prevention, information protection, as well as
informasi, serta larangan korupsi, penyuapan, dan prohibitions against corruption, bribery, and gratuities.
gratifikasi.
Pengelolaan rantai pasok dilaksanakan oleh Divisi Supply chain management is carried out by the
Procurement, yang mengawal pengadaan mulai dari Procurement Division, which oversees procurement
layanan outsourcing, konstruksi, bahan dan jasa activities ranging from outsourcing services,
konsultasi, logistik, hingga kebutuhan perkantoran. construction, materials and consultancy services,
Moratelindo bermitra dengan pemasok berskala logistics, to office requirements. Moratelindo partners
nasional maupun internasional, dengan kontribusi with both national and international suppliers, with
pemasok lokal yang terus menunjukkan tren local supplier contributions showing a consistent
peningkatan dalam tiga tahun terakhir, mencapai upward trend over the past three years, reaching
95,34% dari total volume pengadaan pada tahun 2025. 95.34% of total procurement volume in 2025.
Persentase Jumlah Pemasok/Mitra Kerja Berdasarkan Domisili (%) [204-1]
Percentage of Total Suppliers/Work Partners by Domicile (%)
Mitra Kerja
2025 2024 2023
Work Partners
Internasional
4,66% 4,69% 5,58%
International
Lokal
95,34% 95,31% 94,14%
Local
Komitmen terhadap pemasok lokal juga tercermin The Company’s commitment to local suppliers is
dalam kepatuhan Moratelindo terhadap ketentuan also reflected in Moratelindo’s compliance with the
Tingkat Komponen Dalam Negeri (TKDN) sebagaimana Domestic Component Level (TKDN) requirements as
diatur dalam Peraturan Menteri ESDM No. 15 Tahun stipulated in Minister of Energy and Mineral Resources
2013 dan SK Dirjen Migas No. 181 Tahun 2014. TKDN Regulation No. 15 of 2013 and Director General of Oil
mengukur persentase penggunaan komponen dalam and Gas Decree No. 181 of 2014. TKDN measures the
negeri mencakup material, peralatan kerja, tenaga percentage of domestic components used, including
kerja, dan jasa pendukung dalam setiap kegiatan materials, equipment, labor, and supporting services
usaha Perseroan. in each of the Company’s business activities.
Moratelindo secara konsisten berupaya meningkatkan Moratelindo consistently strives to increase its TKDN
nilai TKDN, khususnya melalui penggunaan material value, particularly through the use of materials
dan peralatan yang diproduksi oleh perusahaan and equipment produced by certified companies
bersertifikat dan terdaftar pada platform P3DN registered on the Ministry of Industry’s P3DN platform.
Kementerian Perindustrian. Pada aspek tenaga kerja, In terms of labor, all project implementations involve
seluruh pelaksanaan proyek melibatkan sumber daya Indonesian human resources.
manusia warga negara Indonesia.
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Lingkungan dan Iklim
Environment and Climate
Dengan intensitas emisi sebesar
0,00947 tCO₂e per Rp juta,
Moratelindo terus mengelola
jejak karbon secara terukur di
06
tengah ekspansi operasional yang
berkelanjutan.
With an emissions intensity of 0.00947
tCO₂e per IDR million, Moratelindo
continues to manage its carbon footprint
in a measurable manner amid ongoing
operational expansion.
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Lingkungan dan Iklim
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Kinerja Lingkungan
Environmental Performance
Bagi Moratelindo, penyediaan konektivitas digital For Moratelindo, delivering reliable digital connectivity
yang andal harus sejalan dengan tanggung jawab goes hand in hand with environmental responsibility
terhadap lingkungan dan mitigasi dampak perubahan and efforts to mitigate climate change. The company
iklim. Perseroan memandang pengelolaan dampak positions environmental impact management not
lingkungan bukan sekadar pemenuhan regulasi, merely as a matter of regulatory compliance, but as
melainkan bagian krusial dari strategi operasional a core element of its operational strategy, one that
perusahaan untuk membangun resiliensi terhadap strengthens resilience to global climate challenges
tantangan iklim global dan tumbuh secara berkelanjutan. while supporting sustainable growth.
Landasan Kebijakan dan Komitmen Company Policy Basis and
Perseroan Commitments
Komitmen Perseroan pada pengelolaan dampak The Company’s commitment to environmental impact
lingkungan dan mitigasi perubahan iklim didasarkan management and climate change mitigation is based
pada Piagam Kebijakan Lingkungan yang telah disahkan on the Environmental Policy Charter, ratified by the
secara resmi oleh jajaran Direksi dan Dewan Komisaris Board of Directors and Board of Commissioners
pada 8 April 2022. Piagam ini merupakan panduan on April 8, 2022. This charter serves as the
strategis Perseroan yang mencakup seluruh aspek Company’s strategic guideline, covering all aspects
manajemen lingkungan, termasuk mitigasi dampak, of environmental management, including impact
hingga mekanisme penanganan pengaduan yang mitigation and a transparent complaint handling
transparan. Untuk memastikan kebijakan ini berjalan mechanism. To ensure the effective implementation
secara efektif, Perseroan menempatkan Departemen of this policy, the Company has assigned the ESG
ESG dalam mengawal strategi keberlanjutan, termasuk Department to oversee its sustainability strategy,
dalam inventarisasi dan pengurangan emisi Gas Rumah including the inventory and reduction of Greenhouse
Kaca (GRK), pengelolaan limbah (domestik maupun Gas (GHG) emissions, waste management (domestic
B3), pelaporan, serta penguatan kesadaran aspek ESG and hazardous), reporting, and strengthening ESG
di seluruh level karyawan. awareness among all levels of employees.
Khusus di lokasi proyek, wewenang pengelolaan Specifically at project sites, environmental management
lingkungan berada pada Departemen Government authority rests with the Government Relations Department
Relations melalui kolaborasi erat dengan Departemen through close collaboration with the ESG Department and
ESG dan Departemen ISO. Dalam sinergi ini: the ISO Department. Within this synergy:
• Departemen Government Relations memastikan • The Government Relations Department ensures
pemenuhan regulasi dan izin lingkungan, seperti compliance with environmental regulations and
Surat Pernyataan Kesanggupan Pengelolaan dan permits, such as the Environmental Management
Pemantauan Lingkungan Hidup (SPPL) pada setiap and Monitoring Commitment Statement (SPPL) for
proyek. each project.
• Departemen ESG mendukung implementasi SPPL • The ESG Department supports the implementation
tersebut dengan memastikan pengelolaan limbah of the SPPL by ensuring waste management and
dan menjaga kualitas lingkungan agar tetap berada maintaining environmental quality below the quality
di bawah ambang batas baku mutu. standard threshold.
• Departemen ISO melengkapi proses ini melalui audit • The ISO Department complements this process
berkala guna menjamin konsistensi penerapan through periodic audits to ensure consistent
standar ISO 14001:2015 di lapangan. implementation of the ISO 14001:2015 standard in
the field.
Sebagai bukti nyata atas standar operasional yang As a evidence of its environmentally friendly
ramah lingkungan, seluruh lini bisnis Perseroan operational standards, all of the Company’s business
termasuk infrastruktur jaringan, layanan internet retail, lines, including network infrastructure, retail internet
hingga pusat data, telah sepenuhnya mengadopsi services, and data centers, have fully adopted an
sistem manajemen berstandar internasional melalui internationally recognized management system
sertifikasi ISO 14001:2015. [2-24] through ISO 14001:2015 certification. [2-24]
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ISO 14001-2015 ENVIRONMENTAL MANAGEMENT SYSTEM
ISO 14001-2015 ENVIRONMENTAL MANAGEMENT SYSTEM
Menjamin bahwa MORATELINDO memastikan dampak terhadap lingkungan dikelola dan dipantau secara
berkala serta patuh terhadap peraturan lingkungan dengan mencegah pencemaran air, tanah, dan udara.
Ensures that Moratelindo consistently manages and monitors environmental impacts while complying with
regulations through the prevention of water, land, and air pollution.
Perseroan menjaga akuntabilitas melalui pelaporan The Company maintains accountability by regularly
rutin Dokumen Pengelolaan Lingkungan Hidup (DPLH) reporting its Environmental Due Diligence Report every
setiap enam bulan sekali ke Dinas Lingkungan Hidup semester to the Central Jakarta City Environmental
Kota Administrasi Jakarta Pusat. Melalui koordinasi yang Agency. Through close coordination between
erat antara tim operasional dan tim ESG, Moratelindo operational and ESG teams, Moratelindo ensures that
memastikan bahwa setiap proyek pembangunan tidak each development project not only meets and exceeds
hanya melampaui standar teknis, tetapi juga menjaga technical standards but also preserves environmental
kualitas lingkungan agar tetap berada di bawah quality within established threshold limits.
ambang batas baku mutu yang ditetapkan.
Aspek Umum General Aspect
Moratelindo secara konsisten merealisasikan Moratelindo consistently fulfills its commitment to
komitmen pengelolaan dan mitigasi dampak managing and mitigating the environmental impacts of
lingkungan dari aktivitas operasional. Sebagai its operational activities. As a concrete manifestation
bentuk tanggung jawab nyata, Perseroan telah of its responsibility, the Company has allocated
mengalokasikan total biaya lingkungan sebesar a total environmental budget of IDR 649,285,436
Rp 649.285.436 selama tahun 2025. Alokasi through 2025. These funds are strategically
dana tersebut diserap secara strategis untuk allocated for various conservation initiatives,
berbagai inisiatif pelestarian, yang mencakup biaya including environmental maintenance costs, impact
pemeliharaan lingkungan, manajemen dampak, serta management, and investment in renewable energy.
investasi pada energi terbarukan.
Pada tahun 2025, Perseroan memperkuat langkah In 2025, the Company strengthened its
dekarbonisasi dengan penambahan 36 unit panel decarbonization efforts by installing 36 new solar
surya baru yang tersebar di 57 lokasi proyek eksisting. panels across 57 existing project locations. The
Investasi untuk instalasi panel surya ini mencapai investment for these solar panel installations reached
Rp 194.040.000 sebagai bagian dari strategi IDR 194,040,000 as part of the Company’s long-term
jangka panjang Perseroan dalam mengoptimalkan strategy to optimize the use of clean energy.
penggunaan energi bersih.
Biaya Lingkungan [F.4]
Environmental Cost
Uraian 2025 2024 2023
Description Rp/IDR Rp/IDR Rp/IDR
Iuran Pemeliharaan Lingkungan & Pembuangan sampah
organik dan anorganik
294.766.328 138.488.177 89.732.184
Environmental Maintenance and Disposal Fees for Organic
and Inorganic Waste
Konservasi Keanekaragaman Hayati
84.933.108 423.000.000 1.440.907.000
Biodiversity Conservation
Pengangkutan Limbah B3 oleh Pihak Ketiga Berizin
9.920.000 6.102.225 77.072.000
Transportation of B3 Waste by Licensed Third Parties
Pengujian Lingkungan oleh Laboratorium Terakreditasi
65.626.000 55.496.000 54.762.960
Environmental Testing by Accredited Laboratories
Instalasi Solar Panel
194.040.000 263.880.000 982.024.000
Solar Panel Installation
Jumlah
649.285.436 886.966.402 2.644.498.144
Total
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Aspek Material Material Aspect
Penggunaan Material Ramah Lingkungan Use of Environmentally Friendly Materials
[F.5] [F.5]
Perseroan mengandalkan fiber optik sebagai material The Company relies on fiber optics as the primary
utama pada infrastruktur teknologi informasi dan material for its information and communications
komunikasi, yang lebih efisien dibandingkan kabel technology infrastructure, considered more efficient
tembaga. Karakteristik fiber optik yang menggunakan than copper cables. The characteristics of fiber
sinyal cahaya memungkinkan transmisi data lebih optics, which utilizes light signals, enable faster data
cepat dengan konsumsi daya listrik yang minimal. transmission with minimal power consumption. This
Efisiensi ini didukung oleh rendahnya redaman efficiency is supported by low signal attenuation,
sinyal, sehingga data dapat dikirim jarak jauh tanpa allowing data to be sent over long distances without
memerlukan banyak perangkat penguat (repeater). the need for numerous repeaters. In addition to
Selain hemat energi, rendahnya panas yang dihasilkan energy efficiency, the low heat generation also helps
juga membantu mengurangi beban sistem pendingin reduce the burden on cooling systems in our network
pada jaringan dan pusat data kami. and data centers.
Dalam aspek pemeliharaan infrastruktur, Perseroan In terms of infrastructure maintenance, the Company
berkomitmen pada prosedur penggunaan material is committed to safe material usage procedures
yang aman dan memenuhi standar regulasi. that comply with regulatory standards. Moratelindo
Moratelindo mengutamakan penggunaan material prioritizes the use of high-quality recycled materials
daur ulang berkualitas serta mengintegrasikan prinsip and integrates energy efficiency principles to
efisiensi energi guna meminimalkan jejak lingkungan. minimize its environmental footprint. In the event of
Apabila terdapat infrastruktur yang rusak, Perseroan infrastructure damage, the Company applies reuse
menerapkan prinsip reuse dan recycle dengan and recycling principles by reprocessing viable
mengolah kembali material yang masih layak pakai materials or transferring them to licensed third parties
atau menyerahkannya kepada pihak ketiga berizin for handling in compliance with applicable waste
untuk dikelola sesuai regulasi limbah yang berlaku. regulations.
Langkah pelestarian ini juga kami terapkan di These conservation measures are also applied within
lingkungan perkantoran melalui percepatan the office environment through the accelerated
digitalisasi pada proses administrasi, pengarsipan, digitalization of administrative, archiving, and
dan komunikasi. Upaya ini menghasilkan communication processes, resulting in reduced paper
penghematan sumber daya kertas. Sepanjang tahun consumption. In 2025, paper usage totaled 2.078
2025, penggunaan kertas tercatat sebanyak 2.078 reams, reflecting a 2.67% decrease from 2,135 reams
rim, atau turun 2,67% dibandingkan tahun 2024 in 2024.
sebanyak 2.135 rim.
Aspek Energi Energy Aspect
Energi merupakan komponen esensial dalam menjaga Energy is an essential component in maintaining
keberlangsungan operasional pusat data dan jaringan the operational continuity of the Company’s data
telekomunikasi Perseroan. Guna menjamin standar centers and telecommunications networks. To ensure
zero downtime, Moratelindo menggunakan layanan zero downtime standards, Moratelindo utilizes PLN
PLN Premium yang didukung oleh genset sebagai Premium services supported by generators as the
sumber daya cadangan utama. primary backup power source.
Sejak tahun 2023, Perseroan telah melakukan Since 2023, the Company has systematically
pencatatan sistematis terhadap konsumsi listrik dan recorded electricity and diesel fuel consumption
bahan bakar solar pada data center demi memperkuat in its data centers to strengthen transparency and
transparansi serta akuntabilitas kinerja lingkungan. accountability for environmental performance. This
Komitmen ini ditegaskan melalui Nusantara Data commitment is affirmed through the Nusantara Data
Center (NDC) untuk layanan colocation dan hosting Center (NDC), which, for its colocation and hosting
yang telah memiliki sertifikasi Sistem Manajemen services, has received ISO 14001:2015 Environmental
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Lingkungan ISO 14001:2015 dari BSI (Sertifikat No. Management System certification from BSI (Certificate
EMS 663472). Sertifikasi ini menjadi bukti nyata No. EMS 663472). This certification demonstrates
Perseroan dalam memitigasi dampak lingkungan dari the Company’s commitment to mitigating the
aktivitas pusat data. environmental impact of its data center activities.
Perseroan juga terus berupaya memperluas The Company also continues to expand the use of
pemanfaatan energi bersih melalui instalasi panel clean energy through the gradual installation of solar
surya secara bertahap. Menyambung inisiatif panels. Continuing the solar panel installation initiative
pemasangan panel surya di tahun-tahun sebelumnya, in previous years, the Company added 36 units in
Perseroan menambahkan 36 unit pada tahun 2025 2025 at 1 site, so that the total installed solar panels
di 1 titik, sehingga total panel surya terpasang per 31 as of December 31, 2025 reached 3,996 units at 57
Desember 2025 mencapai 3.996 unit di 57 titik lokasi, site, with a total capacity of 2,302 kWh.
dengan kapasitas total 2.302 kWh.
Jumlah dan Intensitas Energi yang Digunakan [F.6] [E-03] [302-1] [302-3] [302-4]
Amount and Intensity of Energy Used
Uraian Satuan
2025 2024 2023
Description Unit
Penggunaan Energi Listrik | Electricity Utilization
Total Panel Surya
Unit 3.996 3.960 3.762
Jumlah Site dengan Panel Surya
Site 57 56 55
Listrik dari Panel Surya
kWh 2.302 2.281 2.167
Electricity from Solar Panels
Listrik dari PLN | PLN Electricity
Gedung Perkantoran Pusat & Cabang kWh 2.970,236,49 2.651.109,03 1.776.425,63
Head Office & Branch Buildings GJ 10.693 9.543,99 6.395,13
kWh 121.350,60 25.550.892,40 22.743.004,41
Site
GJ 110.614 91.983,21 81.874,82
Pusat Data kWh 12.976.888,03 12.649.273,00 11.779.321,36
Data Center GJ 46.716,80 46.537,38 42.405,56
Total Penggunaan Energi Listrik PLN kWh 46.673,31 40.851.274,43 36.298.751,40
Total Use of PLN Electricity GJ 168.023,91 147.064,58 130.675,51
Bahan Bakar Bensin Kendaraan Operasional Liter 280.593,59 276.620,36 165.691.13
Gasoline Fuel for Operational Vehicles GJ 9.260 9.626,38 5.766,05
Bahan Bakar Solar untuk Genset Liter 51.070,14 123.695,40 84.108,03
Diesel Fuel for Generators GJ 1.879 4.453,83 3.187,69
Jumlah Penggunaan Energi Bahan Bakar Fosil
GJ 11.139,00 14.080,22 8.953,74
Total Consumption of Fossil Fuel Energy
Total Penggunaan Energi
GJ 179.162,91 161.144,80 139.629,25
Total Fossil Fuel Energy Use
Pendapatan Operasional Juta Rupiah
4.000.218 3.978.189 4.306.324
Operational Income Million IDR
Jumlah Karyawan Karyawan
959 927 880
Total Employee Employee
GJ/juta Rp
0,0448 0,0405 0,0324
Intensitas Pemakaian Energi* GJ/million IDR
Energy Consumption Intensity* GJ/karyawan
186,823 173,8347 158,6696
GJ/employee
Keterangan | Notes:
շ Metode perhitungan energi dari penggunaan listrik menggunakan faktor konversi energi
շ Metode perhitungan energi yang dihasilkan dari bahan bakar bensin dan solar menggunakan Net Calorific Value (NCV) dari Kementerian Energi dan Sumber Daya Mineral.
շ Pada saat ini Perusahaan masih belum menentukan tahun baseline perhitungan energi.
շ Energy consumption from electricity use is calculated using standard energy conversion factors.
շ Energy generated from gasoline and diesel consumption is calculated using Net Calorific Values (NCV) issued by the Ministry of Energy and Mineral Resources.
շ The Company has not yet established an energy consumption baseline year.
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Inisiatif Efisiensi dan Akselerasi Energi Renewable Energy Efficiency and
Terbarukan [F.7] [302-5] [303-3] Acceleration Initiative [F.7] [302-5] [303-3]
Moratelindo menyadari bahwa keberlangsungan Moratelindo recognizes that its business continuity is
bisnis kami sangat bergantung pada energi. highly dependent on energy. As the primary electricity
Mengingat pasokan listrik utama dari PLN belum supply from Indonesia’s state-owned electricity utility
sepenuhnya bersumber dari energi terbarukan, kami is not yet fully derived from renewable sources, the
proaktif mengambil langkah mandiri melalui berbagai Company is proactively undertaking independent,
inisiatif efisiensi energi yang terukur, antara lain: measurable energy efficiency initiatives, including:
• Budaya Hemat Energi & Fasilitas Kantor • Energy Saving Culture & Office Facilities
Perseroan konsisten mengedukasi karyawan The Company consistently educates employees
untuk mempraktikkan perilaku hemat energi, to practice energy-saving behaviors, supported
yang didukung oleh modernisasi fasilitas seperti by facility modernizations such as the use of LED
penggunaan lampu LED serta pemasangan sistem lighting and the installation of automated systems
otomasi pada AC sentral agar beroperasi secara on central air conditioners to ensure effective
efektif sesuai jadwal kerja. operation according to work schedules.
• Optimalisasi Infrastruktur & Data Center • Infrastructure & Data Center Optimization
Selain memanfaatkan teknologi fiber optik yang In addition to utilizing fiber optic technology, which
unggul dalam penghematan energi saat transfer excels in energy savings during data transfer,
data, efisiensi pada pusat data dilakukan melalui efficiency in the data center is achieved by
reduksi jumlah Precision Air Conditioning (PAC). reducing the number of Precision Air Conditioning
Hal ini dicapai dengan optimalisasi sirkulasi udara (PAC) units. This is carried out by optimizing air
dan penerapan sistem pengkabutan (misting circulation and implementing a misting system on
system) pada unit PAC outdoor. outdoor PAC units.
• Transformasi Mobilitas Hijau • Green Mobility Transformation
Guna menekan konsumsi bahan bakar, Perseroan To reduce fuel consumption, the Company routinely
melakukan peremajaan rutin pada kendaraan rejuvenates operational vehicles that are over five
operasional yang telah berusia di atas lima tahun. years old. In addition, since 2022, we have begun
Selain itu, sejak 2022 kami memulai transisi a gradual transition to electric vehicles, with 25
kendaraan listrik secara bertahap, di mana saat ini electric vehicles currently available (comprising
telah tersedia 25 unit kendaraan listrik (mencakup 10% of the total operational fleet).
10% dari total armada operasional).
• Pemanfaatan Energi Surya • Utilization of Solar Energy
Perseroan telah memperluas penggunaan energi The Company has expanded its clean energy
bersih melalui 36 unit panel surya sehingga utilization through the installation of an additional
mencapai total 3.996 unit di 57 lokasi site entitas 36 solar PV units, increasing the total to 3,996
anak, terutama di wilayah Papua dan Papua Barat. units across 57 subsidiary sites, primarily located in
Hingga saat ini, instalasi tersebut telah mampu Papua and West Papua. To date, these installations
menyuplai daya sebesar 2.302 kWh. have generated a total of 2,302 kWh of electricity.
Melalui integrasi berbagai langkah strategis ini, Through the integration of these strategic measures,
Moratelindo berkomitmen untuk terus meningkatkan Moratelindo is committed to continuously improving
efisiensi energi guna meminimalkan jejak karbon yang energy efficiency to minimize the carbon footprint
dihasilkan dari seluruh lini aktivitas perusahaan. generated from all company activities.
Aspek Emisi Gas Rumah Kaca Greenhouse Gas Emissions Aspect
Sebagai wujud kontribusi nyata terhadap target As a concrete contribution to the Government’s
Pemerintah menuju Indonesia Net Zero 2060, Perseroan target of achieving Indonesia Net Zero by 2060,
turut melakukan transisi energi secara bertahap melalui the Company is implementing a gradual energy
instalasi panel surya dan pengadaan kendaraan listrik transition through the installation of solar panels and
untuk mendukung aktivitas operasional. Langkah the procurement of electric vehicles to support its
strategis ini bertujuan untuk menekan konsumsi listrik operational activities. This strategic measure aims to
konvensional serta penggunaan bahan bakar fosil reduce conventional electricity consumption and the
yang menjadi sumber emisi Gas Rumah Kaca (GRK). use of fossil fuels, which are sources of greenhouse
Sejalan dengan upaya tersebut, Perseroan terus gas (GHG) emissions. In line with these efforts, the
memperkuat sistem pelacakan konsumsi energi secara Company continues to strengthen its comprehensive
komprehensif guna memaksimalkan setiap inisiatif energy consumption tracking system to maximize
efisiensi yang dijalankan. [3-3] every efficiency initiative implemented. [3-3]
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Lingkungan dan Iklim
Environment and Climate
Perhitungan emisi GRK mencakup Scope 1 meliputi The calculation of GHG emissions includes Scope
penggunaan bahan bakar untuk armada kendaraan 1, which covers fuel use for vehicle fleets and
dan mesin genset, Scope 2 meliputi konsumsi listrik generators. Scope 2 includes electricity consumption
yang dibeli dari pihak luar baik di site dan data center, purchased from external parties, both on-site and in
serta Scope 3 mencakup data emisi dari perjalanan the data center. Scope 3 includes emission data from
dinas menggunakan pesawat karyawan. business travel by plane for all employees.
Jumlah dan Intensitas Emisi yang Dihasilkan Berdasarkan Jenisnya [F.11]
Amount and Intensity of Emissions Generated by Type
Uraian Satuan
2025 2024 2023
Description Unit
Emisi GRK Cakupan 1 [305-1] | Scope 1 GHG Emissions
- Bahan bakar bensin untuk kendaraan operasional
Ton CO2-eq 825,93 707,72 437,64
- Gasoline fuel for operational vehicles
- Bahan bakar solar untuk genset
Ton CO2-eq 98,14 145,40 222,15
- Diesel fuel for generators
Total Emisi GRK Cakupan 1
Ton CO2-eq 924,07 853,12 659,79
Total GHG Emissions Scope 1
Emisi GRK Cakupan 2 [305-2] | Scope 2 GHG Emissions
- Listrik PLN Kantor Pusat & Cabang
Ton CO2-eq 2.356,49 2.325,02 1.375,64
- PLN electricity for Head Office & Branches
- Listrik PLN di site
Ton CO2-eq 24.343,38 22.408,13 17.611,93
- PLN electricity on site
- Listrik PLN Data Center
Ton CO2-eq 10.276,4 11.093,41 9.121,78
-PLN electricity for Data Center
Total Emisi GRK Cakupan 2
Ton CO2-eq 36.976,27 35.826,56 28.109.35
Total GHG Emissions Scope 2
Emisi GRK Cakupan 3 [305-3] | Scope 3 GHG Emissions
Perjalanan bisnis (pesawat)
Ton CO2-eq 28,81 21,23 N/A
Business trips (airplane)
Dekomposisi sampah organik dari taman dan kertas
Decomposition of organic waste from gardens and Ton CO2-eq 0,09 0,096 N/A
paper
Total Emisi GRK Cakupan 1 & 2
Ton CO2-eq 37.900,34 37.630,25 28.769,14
Total GHG Emissions Scope 1 & 2
Pendapatan Usaha Juta Rupiah
4.000.218 3.978.189 4.306.324
Operating Revenues Million IDR
Jumlah Pelanggan Pelanggan
330.710 227.145 133.998
Total Customers Customers
Ton CO2-eq/ Rp 0,00947 0,00946 0,00668
Intensitas Emisi [305-4] Ton CO2-eq/
Emissions Intensity Pelanggan
0,1146 0.16567 0,21470
Ton CO2-eq/
Customer
Keterangan | Note:
շ Metode perhitungan emisi GRK cakupan 1 dan cakupan 3 (kategori 5 untuk sampah yang dihasilkan) menggunakan faktor emisi dari IPCC,
շ Gas yang termasuk dalam perhitungan emisi GRK cakupan 2 dan 3 adalah CO2, CH4, dan N2O yang kemudian disetarakan dengan CO2e
շ Metode perhitungan emisi GRK cakupan 2 menggunakan faktor emisi Kementerian Energi dan Sumber Daya Mineral 2016
շ Gas yang termasuk dalam perhitungan emisi GRK cakupan 2 dan 3 adalah CO2
շ Metode perhitungan emisi GRK cakupan 3 (kategori 3 untuk perjalanan bisnis dengan pesawat) mengacu kepada kalkulator emisi dari ICAO.
շ Metode perhitungan emisi GRK Cakupan 3 (Kategori 3 – perjalanan bisnis menggunakan pesawat) pada tahun 2024 masih terbatas pada sebagian perjalanan
yang dilakukan oleh karyawan tertentu. Pada tahun 2025, cakupan perhitungan telah diperluas sehingga mencakup seluruh perjalanan bisnis oleh karyawan di
tingkat induk Perusahaan.
շ Pada saat ini Perusahaan masih belum menentukan tahun baseline emisi GRK
շ The calculation of Scope 1 and Scope 3 (Category 5 – waste generated) greenhouse gas (GHG) emissions is based on emission factors from the Intergovernmen-
tal Panel on Climate Change (IPCC).
շ Gases included in the calculation of Scope 2 and Scope 3 emissions comprise CO₂, CH₄, and N₂O, which are converted into CO₂ equivalent (CO₂e).
շ The calculation of Scope 2 GHG emissions uses emission factors published by the Ministry of Energy and Mineral Resources (2016).
շ Gases included in the calculation of Scope 2 and Scope 3 emissions consist of CO₂.
շ The calculation of Scope 3 (Category 3 – business travel by air) emissions refers to the emission calculator developed by the International Civil Aviation Organiza-
tion (ICAO).
շ In 2024, the Scope 3 (Category 3 – business travel by air) calculation was limited to selected employee travel. In 2025, the calculation boundary has been ex-
panded to cover all business travel undertaken by employees at the parent company level.
շ The Company has not yet established a GHG emissions baseline year.
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Upaya dan Pencapaian Pengurangan Emission Reduction Efforts and
Emisi [F.12] [305-5] Achievements [F.12] [305-5]
Guna menekan emisi GRK, Perseroan mengadopsi To reduce GHG emissions, the Company has adopted
strategi yang selaras dengan inisiatif efisiensi energi strategies aligned with energy efficiency initiatives
melalui instalasi panel surya, menjalankan budaya through the installation of solar panels, fostering
hemat energi di kalangan internal Perseroan, serta an energy-saving culture within the Company, and
menggunakan pendingin ruangan dengan refrigeran utilizing R32 refrigerant air conditioners and FM200
R32 dan sistem pemadam api (fire suppression) fire suppression systems which do not emit ozone-
berbahan FM200 yang tidak menghasilkan gas depleting substances.
perusak ozon.
Perseroan juga melakukan pemantauan atas konsumsi The Company also monitors the fuel consumption of
bahan bakar kendaraan operasional demi memastikan operational vehicles to ensure optimal efficiency and
efisiensi yang optimal, serta mengoptimalkan optimizes the use of 25 electric vehicles, or 10% of the
penggunaan 25 unit kendaraan listrik atau 10% dari total fleet, to reduce emissions from employee mobility
total armada untuk mengurangi emisi dari aktivitas activities. Through these initiatives, the Company is
mobilisasi karyawan. Melalui berbagai inisiatif committed to gradually reducing emissions intensity
tersebut, Perseroan berkomitmen untuk menurunkan year after year.
intensitas emisi secara bertahap dari tahun ke tahun.
Aspek Air Water Aspect
Manajemen dan Efisiensi Sumber Daya Air Water Resource Management and
Moratelindo berkomitmen untuk memitigasi dampak Efficiency
operasional terhadap kelangkaan air dan penurunan Moratelindo is committed to mitigating the impact of
muka air tanah. Sebagai langkah nyata, Perseroan its operations on water scarcity and groundwater level
mengandalkan pasokan air dari Perusahaan Air decline. As a concrete measure, the Company relies
Minum (PAM) sebagai sumber utama. Pada tahun on water supplies from the municipal water utility
2025, total konsumsi air Perseroan mencapai 23.464 as its primary source. In 2025, the Company’s total
m³, atau mengalami kenaikan sebesar 61,16% water consumption reached 23,464 m³, representing
dibandingkan tahun sebelumnya. Peningkatan an increase of 61.16% compared to the previous year.
ini terutama disebabkan oleh perluasan cakupan This increase was primarily driven by the expansion
perhitungan, serta penambahan jumlah lokasi yang of the calculation boundary, as well as the addition
termasuk dalam ruang lingkup pelaporan, dari 6 lokasi of new sites included in the reporting scope, which
pada tahun 2024 menjadi 12 lokasi pada tahun 2025. increased from 6 sites in 2024 to 12 sites in 2025.
Perseroan terus mengoptimalkan efisiensi guna The Company continues to optimize efficiency to
menekan intensitas konsumsi air melalui berbagai reduce water consumption through various technical
inisiatif teknis, di antaranya memasang sensor initiatives, including installing sensors on water taps
pada keran air untuk mencegah penggunaan yang to prevent excessive use and conducting regular pipe
berlebihan, serta melakukan pemeliharaan jaringan network maintenance to detect and prevent leaks
pipa secara berkala untuk mendeteksi dan mencegah early.
kebocoran sejak dini.
Pencatatan volume air dilakukan secara akurat Water volume is accurately recorded using flow
menggunakan flowmeter, di mana penggunaan meters, with the primary use allocated for employee
utamanya dialokasikan untuk aktivitas domestik domestic activities. Regarding waste management,
karyawan. Terkait pengelolaan limbah, air sisa wastewater from office activities (such as toilet waste)
kegiatan kantor (seperti limbah toilet) telah terintegrasi has been integrated with the building management
dengan sistem manajemen gedung. Seluruh air system. All wastewater is channeled to the Wastewater
limbah disalurkan menuju Instalasi Pengolahan Air Treatment Plant (WWTP) for processing, ensuring
Limbah (IPAL) untuk diproses terlebih dahulu, guna that water discharged into the environment meets
memastikan air yang dibuang ke lingkungan telah applicable safety standards.
memenuhi standar keamanan yang berlaku.
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Lingkungan dan Iklim
Environment and Climate
Konsumsi Air [F.8] [303-5]
Water Intake
Uraian Satuan
2025 2024 2023
Description Unit
Penggunaan air
m3 23.464 14.560 14.064
Water intake
Jumlah karyawan Karyawan
959 927 880
Total employee Employee
Intensitas air m3/karyawan
24,47 15,70 15,98
Water intensity m3/employee
Aspek Keanekaragaman Hayati Biodiversity Aspect
Kegiatan operasional Moratelindo berfokus pada Moratelindo’s operational activities focus on two main
dua pilar utama yaitu pembangunan jaringan pillars: the development of new telecommunications
telekomunikasi baru serta pemeliharaan infrastruktur networks and the maintenance of existing
yang telah tersedia. Sebagai bagian dari pembangunan infrastructure. As part of strategic infrastructure
infrastruktur strategis untuk menunjang ekonomi development to support the economy of communities
masyarakat hingga pelosok, aktivitas Perseroan even in remote areas, the Company’s activities remain
tetap diizinkan di kawasan konservasi. Moratelindo permissible within conservation areas. Moratelindo
berkomitmen penuh untuk memastikan bahwa is fully committed to ensuring that all development
seluruh proses pembangunan dan pemeliharaan and maintenance processes do not negatively impact
tersebut tidak memberikan dampak negatif terhadap biodiversity.
keanekaragaman hayati.
Perseroan secara cermat menyeimbangkan kebutuhan The Company carefully balances connectivity needs
konektivitas dengan perlindungan wilayah konservasi. with the protection of conservation areas. The
Strategi yang diterapkan adalah memposisikan jalur strategy implemented is to position network routes
jaringan di sepanjang koridor jalan dan perairan yang along road corridors and waterways outside the core
berada di luar zona inti kawasan konservasi. Dengan zones of conservation areas. With this approach, the
pendekatan ini, Perseroan menjamin bahwa aktivitas Company ensures that operational activities do not
operasional tidak menimbulkan gangguan signifikan cause significant disruption to the local ecosystem.
terhadap ekosistem setempat. [304-1] [304-2] [304-1] [304-2]
Pada tahun 2025, infrastruktur Moratelindo yang By 2025, Moratelindo’s infrastructure intersected with
bersinggungan dengan beberapa kawasan konservasi several conservation areas with unique biological
yang memiliki keunikan hayati sebagai berikut: [304-3] characteristics, as follows: [304-3][304-4]
[304-4]
• Taman Wisata Alam (TWA) Ruteng, NTT • Ruteng Nature Tourism Park (TWA), NTT
Kawasan hutan hujan tropis pegunungan ini This mountainous tropical rainforest area is a vital
merupakan daerah tangkapan air vital dan habitat water catchment area and habitat for endemic flora
flora endemik seperti Kayu Besi (Vulnerable), such as the Ironwood (Vulnerable), Redwood (Near
Kayu Merah (Near Threatened), serta Nyamplung. Threatened), and Nyamplung. Protected wildlife
Satwa yang dilindungi di sini meliputi Nuri Flores, here includes the Flores Lory, Flores Parakeet
Serindit Flores (Near Threatened), Babi Hutan, dan (Near Threatened), Wild Boar, and Turtle Dove.
Tekukur.
• Cagar Alam (CA) Watu Ata, NTT • Watu Ata Nature Reserve (CA), NTT
Merupakan ekosistem hutan hujan dataran tinggi This highland rainforest ecosystem is home to
yang menjadi rumah bagi vegetasi Kemiri, Johar, candlenut, johar, mango, tamarind, water apple, and
Mangga, Asam, Jambu Air, dan Kabesak. Kawasan kabesak. This area is also a habitat for wild boar,
ini juga menjadi habitat bagi Babi Hutan, Ayam jungle fowl, Timor deer (Vulnerable), porcupine,
Hutan, Rusa Timor (Vulnerable), Landak, serta Kera and long-tailed macaque (Vulnerable).
Ekor Panjang (Vulnerable).
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• Kawasan Konservasi Laut Sawu, NTT • Sawu Marine Conservation Area, East Nusa
Tenggara
Salah satu kawasan laut terbesar yang mencakup One of the largest marine areas encompassing coral
terumbu karang, padang lamun, dan mangrove. reefs, seagrass beds, and mangroves. This area is
Wilayah ini adalah area jelajah dan pemijahan bagi a nesting and spawning ground for iconic species
spesies ikonik seperti Paus Sperma (Vulnerable), such as sperm whales (vulnerable), dolphins,
Lumba-lumba, Dugong (Vulnerable), Penyu dugongs (vulnerable), hawksbill turtles (critically
Sisik (Critically Endangered), dan Penyu Hijau endangered), and green turtles (endangered).
(Endangered).
• Taman Wisata Alam Laut (TWAL) Teluk Kupang, • Kupang Bay Marine Nature Tourism Park (TWAL),
NTT East Nusa Tenggara
Berperan penting dalam menjaga keberlanjutan This facility plays a vital role in maintaining the
sumber daya laut (terumbu karang dan mangrove). sustainability of marine resources (coral reefs and
Habitat ini dihuni oleh Dugong (Vulnerable), Paus mangroves). This habitat is inhabited by dugongs
Sperma (Vulnerable), Lumba-lumba, Penyu Sisik (vulnerable), sperm whales (vulnerable), dolphins,
(Critically Endangered), Penyu Hijau (Endangered), hawksbill turtles (critically endangered), green
serta satwa lain seperti Biawak Timor dan Rusa turtles (endangered), and other wildlife such as the
Timor (Vulnerable). Timor monitor lizard and Timor deer (vulnerable).
• Taman Nasional Teluk Cenderawasih, Papua • Cenderawasih Bay National Park, Papua
Kawasan konservasi laut yang sangat luas dan This vast marine conservation area serves as a
berperan sebagai tempat mencari makan bagi Hiu feeding ground for whale sharks (endangered),
Paus (Endangered), Dugong (Vulnerable), Penyu dugongs (vulnerable), green turtles (endangered),
Hijau (Endangered), serta Penyu Sisik (Critically and hawksbill turtles (critically endangered). In
Endangered). Selain vegetasi mangrove, kawasan addition to mangrove vegetation, this area also
ini juga melindungi Kima Raksasa (Vulnerable), protects giant clams (vulnerable), trumpeting
Triton Terompet, Junai Emas (Near Threatened), tritons, golden porcupines (near threatened), and
dan Ketam Kelapa. coconut crabs.
• Taman Nasional Lorentz, Papua • Lorentz National Park, Papua
Sebagai Situs Warisan Dunia UNESCO dengan As a UNESCO World Heritage Site with the most
ekosistem terlengkap di Asia Tenggara (dari rawa comprehensive ecosystem in Southeast Asia (from
hingga gletser), wilayah ini melindungi spesies swamps to glaciers), this area protects rare species
langka seperti Kasuari (Vulnerable to Endangered), such as the cassowary (vulnerable to endangered),
Cendrawasih Ekor Panjang, Babi Duri Moncong the long-tailed bird-of-paradise, the long-snouted
Panjang (Critically Endangered), hingga Kanguru spiny pig (critically endangered), and the tree
Pohon (Endangered to Critically Endangered). kangaroo (endangered to critically endangered).
Kawasan ini juga memiliki nilai budaya tinggi bagi This area also holds high cultural value for the local
masyarakat adat setempat. indigenous community.
Kegiatan transplatasi terumbu karang berkolaborasi dengan masyarakat
lokal oleh anak Perusahaan, PT Palapa Timur Telematika.
Coral reef transplantation activities carried out in collaboration with local
communities by the Company’s subsidiary, PT Palapa Timur Telematika.
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Lingkungan dan Iklim
Environment and Climate
Mitigasi dan Kepatuhan Regulasi Regulatory Mitigation and Compliance
Moratelindo memastikan mitigasi dampak negatif Moratelindo ensures the mitigation of potential negative
melalui pelaksanaan AMDAL serta UKL-UPL impacts through the implementation of Environmental
pada setiap proyek yang bersinggungan dengan Impact Assessments (EIA) and UKL-UPL for every
kawasan sensitif. Langkah ini memandu kami dalam project located in or affecting sensitive areas. This
menetapkan prosedur operasional yang selaras step guides the Company in establishing operational
dengan regulasi pemerintah dan prinsip kelestarian procedures that align with government regulations and
lingkungan. environmental sustainability principles.
Perseroan juga mengelola risiko regulasi, fisik, dan The Company also strategically manages regulatory,
reputasi secara strategis. Setiap penggelaran kabel physical, and reputational risks. Each cable
hanya dilakukan setelah berkoordinasi dengan otoritas deployment is only executed after coordination
terkait dan memenuhi izin lingkungan. Khusus untuk with relevant authorities and compliance with
kabel bawah laut, kami menerapkan prinsip kehati- environmental permits. Specifically for submarine
hatian dengan memastikan jalur kabel tetap berada cables, the Company applies the precautionary
di luar zona inti untuk mencegah gangguan pada principle by ensuring cable routes remain outside the
ekosistem laut. Selain itu, pemeliharaan rutin terus core zone to prevent disruption to marine ecosystems.
dilakukan dengan koordinasi ketat bersama regulator Furthermore, routine maintenance is carried out in
guna menjamin kepatuhan jangka panjang terhadap close coordination with regulators to ensure long-
hukum lingkungan hidup. [F.9] [2-27] term compliance with environmental laws. [F.9] [2-27]
Upaya Konservasi Keanekaragaman Hayati Biodiversity Conservation Efforts [F.10]
[F.10] In addition to complying with regulations and
Selain memenuhi pemenuhan regulasi dan mitigasi mitigating operational impacts, the Company also
dampak operasional, Perseroan juga berperan aktif plays an active role in preserving conservation
dalam pelestarian kawasan konservasi melalui dukungan areas through sustainable funding support. We
pendanaan berkelanjutan. Kami bersinergi erat dengan synergize closely with the East Nusa Tenggara
Balai Besar Konservasi Sumber Daya Alam (BBKSDA) Natural Resources Conservation Agency (BBKSDA) to
Nusa Tenggara Timur untuk menjaga keberlanjutan maintain the sustainability of the region’s ecosystem.
ekosistem di wilayah tersebut. Komitmen jangka panjang This long-term commitment is planned to last for a
ini direncanakan berjalan selama satu dekade (2021–2031). decade (2021–2031).
Di wilayah Papua, melalui anak usaha PT Palapa In the Papua region, through its subsidiary, PT Palapa
Timur Telematika, Perseroan juga menjalin kemitraan Timur Telematika, the Company has also established
strategis dengan Taman Nasional Lorentz untuk a strategic partnership with Lorentz National Park for
periode 2019–2028. Program konservasi ini didukung the period 2019–2028. This conservation program is
dengan total anggaran sebesar Rp885.500.000. supported by a total budget of IDR885,500,000.
Seluruh dana konservasi tersebut dikelola oleh All conservation funds are managed by the Natural
BBKSDA NTT dan pengelola Taman Nasional Lorentz Resources Conservation Agency of East Nusa
untuk berbagai inisiatif krusial, meliputi: Tenggara and the Lorentz National Park management
for various crucial initiatives, including:
• Perlindungan & Pemulihan • Protection & Restoration
Perencanaan, pemeliharaan, serta pengamanan Planning, maintenance, and security of the area,
kawasan, termasuk restorasi ekosistem terumbu including restoration of coral reef and mangrove
karang dan mangrove. ecosystems.
• Pengembangan & Pelestarian • Development & Conservation
Konservasi flora dan fauna serta pengembangan Conservation of flora and fauna and development
potensi wisata alam. of natural tourism potential.
• Kapasitas & Infrastruktur • Capacity & Infrastructure
Penguatan kelembagaan, peningkatan kualitas Institutional empowerment, improving human
SDM, serta pembangunan fasilitas pendukung resource quality, and developing supporting
pengelolaan kawasan. facilities for area management.
• Pemberdayaan Masyarakat • Community Empowerment
Penyaluran dana untuk program pengembangan Distribution of funds for community development
masyarakat di sekitar kawasan konservasi, yang programs around conservation areas, accompanied
disertai dengan mekanisme pemantauan dan by transparent monitoring and reporting
pelaporan yang transparan. mechanisms.
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Aspek Limbah Waste Aspect
Pengelolaan limbah merupakan bagian tak terpisahkan Waste management is an integral part of all of the
dari setiap aktivitas operasional Perseroan guna Company’s operational activities to mitigate negative
memitigasi dampak negatif terhadap lingkungan. impacts on the environment. Moratelindo actively
Moratelindo secara aktif memantau volume limbah monitors the volume of waste generated, particularly
yang dihasilkan, terutama limbah Bahan Berbahaya hazardous waste, and has established comprehensive
dan Beracun (B3), serta telah menetapkan prosedur procedures to address potential pollution. Throughout
komprehensif untuk menangani potensi pencemaran 2025, there were no Company waste spills that
yang mungkin timbul. Selama tahun 2025, tidak caused environmental disturbance. [F.15]
terdapat tumpahan limbah Perseroan yang
mengganggu lingkungan. [F.15]
Pengelolaan Limbah B3 Hazardous Waste Management
Perseroan telah mengoperasikan Tempat The Company operates a Temporary Storage Facility
Penyimpanan Sementara (TPS) limbah B3 di area for hazardous waste within its office premises, which
kantor yang telah mengantongi izin dari Dinas has obtained a permit from the Jakarta Provincial
Penanaman Modal dan Pelayanan Terpadu Satu Pintu Investment and One-Stop Integrated Services
Provinsi DKI Jakarta. Berdasarkan izin tersebut, jenis Agency. Based on this permit, the types of B3 waste
limbah B3 yang dikelola meliputi: managed include:
• Minyak pelumas bekas dan filter oli bekas. • Used lubricating oil and used oil filters.
• Lampu Tube Luminescent (TL) bekas. • Used Fluminescent Tube (TL) lamps.
• Uninterruptible Power Supply (UPS). • Uninterruptible Power Supplies (UPS).
• Kemasan bekas B3 serta kain majun bekas (used • Used hazardous waste packaging, contaminated
rags) dan sejenisnya. rags, and similar materials.
Limbah B3 yang dihasilkan di lokasi proyek juga Hazardous and toxic waste generated at the project
ditampung sementara dengan prinsip kehati-hatian, site is also temporarily stored with precautionary
sebelum seluruhnya diangkut dan dikelola oleh pihak measures, before being transported and managed by
ketiga yang memiliki lisensi resmi. an officially licensed third party.
Sinergi dengan Mitra dan Strategi Preventif Synergy with Partners and Preventive
Strategies
Perseroan memberikan perhatian khusus pada The Company pays special attention to waste
pengelolaan limbah oleh vendor. Sebagai contoh, oli management by vendors. For example, used oil from
bekas dari hasil perbaikan genset diwajibkan untuk generator repairs is required to be collected and
langsung dikumpulkan dan diangkut oleh vendor transported by vendors immediately after completion
segera setelah pekerjaan selesai guna mencegah to prevent accumulation on-site. This synergy
penumpukan di lokasi. Sinergi ini memastikan ensures that waste management responsibilities
tanggung jawab pengelolaan limbah juga melibatkan also consistently involve partners. Furthermore, we
mitra kerja secara konsisten. Selain itu, kami melakukan take preventative measures by becoming a premium
langkah preventif dengan menjadi pelanggan PLN customer of Indonesia’s state-owned electricity
Premium untuk menjamin kestabilan listrik, sehingga utility to ensure stable electricity, thereby reducing
ketergantungan pada genset yang menjadi sumber dependence on generators, the primary source of
utama limbah B3 dapat dikurangi. [306-1] [3-3] hazardous and toxic waste. [306-1] [3-3]
Manajemen Limbah Domestik Domestic Waste Management
Untuk limbah non-B3 yang mayoritas berasal For non-hazardous waste, which predominantly
dari aktivitas perkantoran karyawan, Perusahaan originates from employees’ domestic activities, the
mendorong budaya pengurangan plastik sekali Company encourages a culture of reducing single-
pakai dengan mewajibkan penggunaan wadah use plastic by requiring the use of reusable drinking
minum reusable (tumbler). Di area perkantoran, containers (tumblers). In office areas, we maximize
kami memaksimalkan digitalisasi serta penggunaan digitalization and reuse of used paper to reduce
kembali kertas bekas untuk menekan volume sampah the volume of paper waste. All collected inorganic
kertas. Seluruh limbah anorganik dan organik yang and organic waste is then transported by the local
terkumpul kemudian diangkut oleh Dinas Lingkungan Environmental Agency.
Hidup setempat.
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Lingkungan dan Iklim
Environment and Climate
Sebagai bagian dari strategi keberlanjutan, kami As part of our sustainability strategy, we continue to
terus berupaya mengurangi volume limbah melalui strive to reduce waste volume through a transition to
transisi ke energi terbarukan dan penggunaan renewable energy and the use of more environmentally
bahan baku yang lebih ramah lingkungan. Adapun friendly raw materials. The waste management data
data pengelolaan limbah yang tersaji dalam laporan presented in this sustainability report through 2025 is
keberlanjutan hingga tahun 2025 ini masih terbatas limited to our headquarters in Jakarta. [306-2] [306-3]
pada cakupan kantor pusat di Jakarta. [306-2] [306-3] [306-4] [306-5]
[306-4] [306-5]
Pengelolaan Limbah [F.13]
Waste Management
Uraian Pengelola Satuan
2025 2024 2023
Description Handler Unit
Limbah B3 Pihak ketiga berizin
Ton 0,2 0,17 0,68
B3 waste Licensed third party
Limbah non B3* Dinas Lingkungan Hidup DKI Jakarta
Ton 670,19 488,86 687,34
Non B3 waste Jakarta Environmental Service
Aspek Pengaduan Terkait Lingkungan Environmental Grievance Mechanism
Hidup
Moratelindo senantiasa mengedepankan Moratelindo upholds transparency and accountability
transparansi dan akuntabilitas dalam setiap aktivitas across all of its operational activities. As part of its
operasionalnya. Sebagai bagian dari tata kelola responsible environmental governance, the Company
lingkungan yang bertanggung jawab, Perseroan provides communication channels for stakeholders
menyediakan saluran komunikasi bagi pemangku to submit feedback and grievances related to
kepentingan untuk menyampaikan aspirasi maupun environmental impacts. Stakeholders may submit
pengaduan terkait dampak lingkungan. Masyarakat complaints through Field Operations personnel
dapat menyampaikan pengaduan melalui Field assigned in each region, or via the following channels:
Operation yang bertugas di tiap regional, atau melalui: [2-26]
[2-26]
Email: info@morarepublic.co.id & corsec@morarepublic.co.id Email: info@morarepublic.co.id | corsec@morarepublic.co.id
Telepon: +62-21 3199 8600 Telephone: +62-21 3199 8600
Media Sosial: @morarepublic (Instagram) Social Media: @morarepublic (Instagram)
Website: morarepublic.co.id Website: morarepublic.co.id
Sepanjang tahun 2025, Perseroan tidak menerima Throughout 2025, the Company received no
adanya pengaduan dari masyarakat maupun pihak complaints from the public or related parties regarding
terkait mengenai isu lingkungan hidup. Nihilnya environmental issues. This zero-complaint rate
pengaduan ini tercatat di seluruh lingkup operasional, was recorded across all operational areas, from the
mulai dari kantor pusat, kantor cabang, kantor head office, branch offices, representative offices,
perwakilan, hingga lokasi proyek yang dijalankan oleh to project locations undertaken by the Company
Perseroan maupun entitas anak. Hal ini mencerminkan and its subsidiaries. This reflects the effectiveness
efektivitas langkah mitigasi dan kepatuhan lingkungan of our consistent implementation of environmental
yang kami terapkan secara konsisten di lapangan. mitigation and compliance measures in the field. [F.16]
[F.16]
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Page 108
Memberdayakan
Talenta
Talent Empowerment
Komitmen terhadap manusia
tercermin dalam nol insiden
keselamatan kerja, nol pelanggaran
HAM, serta pemenuhan 100%
07
standar kesejahteraan sebagai
fondasi dalam membangun
talenta yang aman, inklusif, dan
bertumbuh.
Our commitment to people is reflected in
zero safety incidents, zero human rights
violations, and 100% compliance with
welfare standards, forming the foundation
for a safe, inclusive, and growing
workforce.
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Memberdayakan Talenta
Talent Empowerment
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Komitmen Perusahaan terhadap Hak Asasi Manusia
Respect for Human Rights [2-21, 2-23, 2-26]
Moratelindo memandang manusia sebagai pilar Moratelindo recognizes people as the primary pillar
utama keberlanjutan bisnis. Atas dasar keyakinan ini, of business sustainability. Based on this belief,
penghormatan terhadap Hak Asasi Manusia (HAM) respect for Human Rights is a fundamental value
menjadi nilai fundamental yang melandasi seluruh underpinning all human resources policies across the
kebijakan sumber daya manusia di lingkungan kerja Company’s operations, encompassing employees,
Perseroan, mencakup mitra kerja, rantai pasok, business partners, the supply chain, and communities
hingga masyarakat yang terdampak oleh aktivitas affected by its business activities. This commitment is
bisnis. Komitmen ini diwujudkan melalui Kebijakan formalized through the Human Rights Policy enacted
Hak Asasi Manusia yang diresmikan pada 8 April on April 8, 2022. The policy affirms the Company’s
2022. Kebijakan tersebut menegaskan tanggung responsibility to consider the human rights impacts
jawab Perseroan untuk memperhatikan dampak of its operations and to minimize potential adverse
kegiatan operasional terhadap HAM dan berupaya impacts on internal employees, business partners,
meminimalkan risiko dampak negatif yang mungkin supply chain actors, and surrounding communities.
timbul, baik bagi karyawan internal maupun bagi mitra
kerja, rantai pasok, dan komunitas sekitar.
Sebagai bagian dari implementasi komitmen ini, As part of the implementation of this commitment, the
Perseroan menyediakan saluran pengaduan bagi Company provides grievance channels for employees
pekerja untuk menyampaikan keluhan dan mencari to report concerns and seek resolution regarding
penyelesaian atas permasalahan yang berkaitan issues related to discrimination, sexual harassment,
dengan diskriminasi, pelecehan seksual, maupun and other human rights violations in the workplace.
pelanggaran HAM lainnya di lingkungan kerja. Throughout 2025, the Company did not receive any
Sepanjang tahun 2025, Perseroan tidak menerima reports or complaints related to discrimination, sexual
laporan atau pengaduan terkait diskriminasi, harassment, or human rights violations. Therefore,
pelecehan seksual, maupun insiden pelanggaran no human rights violations were recorded during the
HAM. Dengan demikian, tidak terdapat pelanggaran reporting period. [3-3] [406-1]
hak asasi manusia yang tercatat selama periode
pelaporan. [3-3] [406-1]
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Memberdayakan Talenta
Talent Empowerment
Kesetaraan Kesempatan Bekerja [203-2] [3-3] [401-1] [405-2]
Equal Employment Opportunity
Moratelindo meyakini bahwa hubungan industrial Moratelindo believes that healthy and harmonious
yang sehat dan harmonis adalah fondasi utama industrial relations are the main foundation for
bagi keberlanjutan bisnis jangka panjang. Sebagai long-term business sustainability. As a concrete
bentuk nyata dari komitmen ini, Perseroan menjamin manifestation of this commitment, the Company
pemenuhan hak-hak karyawan secara utuh, selaras guarantees the full fulfillment of employee rights, in
dengan Undang-Undang Cipta Kerja serta seluruh accordance with the Omnibus Law and all applicable
regulasi ketenagakerjaan yang berlaku di Indonesia. Indonesian labor regulations.
Implementasi nilai-nilai keadilan dimulai sejak tahap The implementation of fairness values begins at the
awal rekrutmen. Perseroan menerapkan standar initial recruitment stage. The Company applies strict
yang ketat terhadap prinsip kesetaraan, kewajaran, standards based on the principles of equality, fairness,
dan transparansi. Seluruh proses seleksi didasarkan and transparency. The entire selection process is
sepenuhnya pada kapasitas serta kapabilitas calon based entirely on the potential and capabilities of
pegawai yang relevan dengan kebutuhan strategis prospective employees, relevant to the Company’s
Perseroan, guna memastikan lingkungan kerja yang strategic needs, to ensure a work environment free
bebas dari bias dan diskriminasi. Selain itu, Perseroan from bias and discrimination. Furthermore, the
memprioritaskan tenaga kerja lokal yang memenuhi Company prioritizes qualified local workers as a
kualifikasi sebagai upaya nyata dalam mendukung concrete effort to support the development of human
pengembangan potensi sumber daya manusia di resource potential in its operational areas.
wilayah operasional.
Prinsip anti-diskriminasi ini terus dibawa dalam This anti-discrimination principle is consistently
manajemen SDM secara berkelanjutan. Moratelindo implemented in its human resource management.
memastikan bahwa sistem penilaian kinerja, struktur Moratelindo ensures that its performance appraisal
remunerasi, program pengembangan kompetensi, system, remuneration structure, competency
hingga akselerasi jenjang karier dilaksanakan secara development programs, and career advancement
objektif. Perseroan menjunjung tinggi kesetaraan are implemented objectively. The Company upholds
bagi setiap individu tanpa memandang perbedaan equality for every individual, regardless of ethnicity,
suku, agama, ras, jenis kelamin, maupun latar religion, race, gender, or other diverse backgrounds,
belakang keberagaman lainnya, sehingga setiap insan ensuring that every Moratelindo employee has equal
Moratelindo memiliki kesempatan yang sama untuk opportunities for growth.
bertumbuh.
Data Karyawan Baru
New Employee Data
Keterangan Satuan
2025 2024 2023
Description Unit
Jumlah Rekrutmen Karyawan Orang
189 124 0
Number of Employee Recruitment People
Tingkat Rekrutmen Karyawan
% 19,7 13,37 0
Employee Recruitment Rate
Komposisi Karyawan Berdasarkan Jenis Kelamin [C.3] [2-27]
Employee Composition by Gender
Jenis Kelamin
2025 2024 2023
Gender
Laki-Laki
707 687 656
Male
Perempuan
252 240 224
Female
Jumlah
959 927 880
Total
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Komposisi Karyawan Berdasarkan Level Jabatan dan Jenis Kelamin [C.3] [405-1]
Employee Composition by Job Level and Gender
Laki-Laki Perempuan
Level Jabatan Male Female
Position Level Jumlah pegawai Persentase pegawai (%) Jumlah pegawai Persentase pegawai (%)
Number of Employees Percentage (%) Number of Employees Percentage (%)
Entry-level 244 62% 149 38%
Mid-level 380 81% 87 19%
Senior-level 81 84% 16 16%
Executive-level 4 100% - -
Total Pegawai
707 74% 252 26%
Total Employees
Komposisi Karyawan Berdasarkan Level Jabatan, Jenis Kelamin, dan Kelompok Umur [C.3]
Employee Composition by Job Level, Gender, and Age Group
Entry-Level Mid-Level Senior-level Executive-level
Rentang Usia
Age group Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Male Female Male Female Male Female Male Female
Di atas 55 tahun
1 - - - 2 1 - -
Over 55 years old
> 51-55 tahun
7 - 10 1 10 4 - -
years old
> 46-50 tahun
10 2 45 7 21 3 2 -
years old
> 41-45 tahun
38 6 79 15 28 7 - -
years old
> 36-40 tahun
42 17 103 16 16 - - -
years old
> 31-35 tahun
64 38 104 31 3 1 - -
years old
> 26-30 tahun
52 53 34 16 1 - - -
years old
> 20-25 tahun
30 33 5 1 - - - -
years old
Komposisi Karyawan Berdasarkan Jenjang Pendidikan [C.3]
Employee Composition by Education Level
2025 2024 2023
Orang Orang Orang
Jenjang Pendidikan
People People People
Education Level
Laki - laki Perempuan Laki - laki Perempuan Laki - laki Perempuan
Male Female Male Female Male Female
S3
- - - - - -
Post-Graduate Degree
S2
32 11 34 13 23 12
Graduate Degree
S1
413 174 407 167 379 143
Undergraduate
Diploma 145 46 131 43 131 50
Lain-lain
117 21 115 17 123 19
Others
Jumlah
707 252 687 240 656 224
Total
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Memberdayakan Talenta
Talent Empowerment
Jumlah Karyawan Berdasarkan Status Kepegawaian [C.3] [2-8]
Employee Composition by Employment Status
2025 2024 2023
Orang Orang Orang
Status People People People
Laki - laki Perempuan Laki - laki Perempuan Laki - laki Perempuan
Male Female Male Female Male Female
Karyawan Tetap
423 136 447 140 436 119
Permanent Employees
Karyawan Kontrak
284 116 240 100 220 85
Contract Employees
Jumlah
707 252 687 240 656 224
Total
Jumlah Pergantian Karyawan dan Tingkat Pergantian Karyawan [401-1]
Number of Employee Turnover and Employee Turnover Rate
Keterangan Satuan
2025 2024 2023
Description Unit
Jumlah Rekrutmen Karyawan Orang
189 124 131
Number of Employee Recruitment People
Jumlah Perputaran Karyawan Orang
147 106 133
Number of Employee Turnover People
Penyebab Perputaran Karyawan
Employee Turn-over Reasoning
Mengundurkan Diri Orang
136 103 118
Resign People
Meninggal Dunia Orang
3 2 2
Deceased People
Pensiun Orang
5 1 9
Retiring People
Pemutusan Hubungan Kerja (PHK) Orang
3 - 4
Termination of Employment People
Uraian Satuan
2025 2024 2023
Description Unit
Tingkat Perputaran Karyawan
% 0,16 0,12 0,15
Employee Turnover Rate
Jumlah Karyawan Orang
959 927 880
Total Employee People
Perputaran Karyawan berdasarkan Jenis Kelamin
Employee Turn-over based on Gender
• Laki-laki
% 66,7 - 74,5
• Male
• Perempuan
% 33,3 100 25,5
• Female
Sesuai kode etik Moratelindo, lingkungan kerja yang adil, saling menghormati, dan inklusif
merupakan fondasi kinerja berkelanjutan di mana setiap individu dihargai, dan integritas
menjadi dasar dalam berinteraksi dengan sesama maupun para pemangku kepentingan.
In line with Moratelindo’s Code of Ethics, a fair, respectful, and inclusive workplace forms the
foundation of sustainable performance, where every individual is valued, and integrity guides
interactions with colleagues.
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Tenaga Kerja Anak dan Tenaga Kerja Child Labor and Forced Labor [F.19] [3-3]
Paksa [F.19] [3-3] [408-1] [409-1] [408-1] [409-1]
Melalui Piagam Kebijakan Hak Asasi Manusia (8 April Through its Human Rights Policy Charter (April 8, 2022),
2022), Moratelindo berkomitmen untuk memastikan Moratelindo is committed to ensuring the absence of
tidak ada praktik pekerja anak maupun kerja paksa child labor and forced labor practices across all its
dalam seluruh kegiatan operasionalnya. Komitmen operations. This commitment is implemented through
ini diwujudkan melalui kebijakan rekrutmen yang recruitment policies that establish a minimum age
menetapkan usia minimum 18 tahun sebagai syarat requirement of 18 years for all prospective employees,
mutlak bagi setiap calon karyawan, sesuai dengan in compliance with applicable labor regulations in
ketentuan peraturan ketenagakerjaan yang berlaku di Indonesia.
Indonesia.
Untuk mencegah terjadinya praktik kerja paksa, To prevent forced labor practices, the Company
Perseroan mengatur jam kerja karyawan secara regulates official working hours from Monday to
resmi dari Senin hingga Jumat dengan durasi 8 jam Friday, with a standard duration of 8 hours per day.
per hari. Setiap penugasan di luar jam kerja normal Any assignment beyond normal working hours is
diperlakukan sebagai kerja lembur yang bersifat treated as voluntary overtime, with a maximum limit
sukarela, dengan batas maksimum 40 jam per bulan of 40 hours per month and compensation provided in
dan kompensasi yang ditetapkan sesuai ketentuan accordance with prevailing legal requirements.
hukum yang berlaku.
Perseroan secara aktif memantau kepatuhan terhadap The Company actively monitors compliance with
kebijakan ini di seluruh lingkup operasionalnya. these policies across its entire operational scope.
Sepanjang tahun 2025, tidak ditemukan insiden atau Throughout 2025, there were no identified incidents
indikasi pelanggaran terkait pekerja anak maupun or indications of violations related to child labor or
kerja paksa, baik dalam operasional internal maupun forced labor, either within internal operations or
di sepanjang rantai pasok Perseroan. throughout the Company’s supply chain.
Lingkungan Bekerja yang Layak Aman A Decent and Safe Working
[F.20] [3-3] Environment [F.20] [3-3]
Perseroan memberikan kompensasi kepada setiap The Company provides fair compensation to all
karyawan secara adil, disesuaikan dengan kontribusi employees, adjusted to their contributions and position
dan tingkat jabatannya. Kompensasi tersebut level. This compensation includes basic salary,
mencakup gaji pokok, tunjangan kesejahteraan, welfare benefits, facilities, and pension benefits.
fasilitas, dan jaminan pensiun. Upah minimum The minimum wage for employees is determined in
bagi karyawan ditetapkan sesuai dengan upah accordance with the regional minimum wage set by
minimum regional (UMR) yang diberlakukan oleh the government. By the end of 2025, the Company
pemerintah. Hingga akhir tahun 2025, Perseroan telah ensured that compensation for employees at the
memastikan bahwa imbal jasa bagi karyawan dengan lowest level meets the minimum wage standards in
tingkat jabatan terendah telah memenuhi standar each district/city across all operational areas.
upah minimum di masing-masing kabupaten/kota di
seluruh wilayah operasional.
Tunjangan wajib yang diberikan kepada karyawan Mandatory benefits provided to employees include
mencakup Tunjangan Hari Raya Keagamaan (THR) Religious Holiday Allowances and healthcare benefits.
dan tunjangan perawatan kesehatan. Selain itu, In addition, the Company has implemented internal
Perseroan menerapkan kebijakan internal terkait policies regarding condolence payments, wedding
uang duka, hadiah pernikahan, bonus tahunan, serta gifts, annual bonuses, and incentives for employees
insentif bagi karyawan dengan kinerja yang baik. with good performance.
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Seluruh karyawan juga telah terdaftar dalam All employees are also registered with the Social
program Badan Penyelenggara Jaminan Sosial Security and Insurance for Employment and National
(BPJS) Ketenagakerjaan dan BPJS Kesehatan. BPJS Health Insurance programs. Social Security and
Ketenagakerjaan mencakup jaminan kecelakaan Insurance for Employment covers work accident
kerja, jaminan kematian, jaminan hari tua, dan jaminan insurance, death insurance, old-age security, and
pensiun, dengan usia pensiun mengikuti peraturan pension insurance, with retirement ages following
yang berlaku. Selain itu, Perseroan memberikan cuti applicable regulations. Furthermore, the Company
melahirkan selama 90 hari bagi karyawan perempuan. provides 90 days of maternity leave for female
[201-3] [401-2] [401-3] employees. [201-3] [401-2] [401-3]
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Rasio Perbandingan Upah Karyawan dengan Upah Minimum Regional [F.20][202-1] [405-2]
Ratio of Employee Wages to Regional Minimum Wage
Upah Karyawan dengan
Jabatan Terendah 2025 Rasio Pemenuhan
Kota/Kabupaten Lokasi Bekerja Provinsi Lowest-Employee Wages in terhadap UMR
No 2025
City/District of Work Location Province Fulfillment Ratio to
Laki-laki Perempuan Minimum Wage
Male Female
1 Jakarta Pusat DKI Jakarta 5.067.381 5.067.381 100%
Jawa Barat
2 Bekasi 5.067.381 5.067.381 100%
West Java
Jawa Barat
3 Cikarang 5.447.939 5.447.939 100%
West Java
Jawa Barat
4 Depok 5.067.381 5.067.381 100%
West Java
Jawa Barat
5 Karawang 5.067.381 5.067.381 100%
West Java
6 Aceh Aceh 3.460.672 3.460.672 100%
7 Bali Bali 3.096.823 3.096.823 100%
8 Bangka, Belitung, Pangkal Pinang Bangka Belitung 3.640.000 3.640.000 100%
9 Banten Banten 5.067.381 5.067.381 100%
10 Serang Banten 4.148.602 4.148.602 100%
11 Tangerang Banten 5.067.381 5.067.381 100%
12 Bengkulu Bengkulu 2.751.802 2.751.802 100%
13 Gorontalo Gorontalo 3.025.100 3.025.100 100%
14 Jambi Jambi 3.230.207 3.230.207 100%
Jawa Barat
15 Bandung 4.209.309 4.209.309 100%
West Java
Jawa Barat
16 Bogor 4.813.988 4.813.988 100%
West Java
Jawa Barat
17 Cianjur 3.925.860 3.925.860 100%
West Java
Jawa Barat
18 Cirebon 2.533.038 2.533.038 100%
West Java
Jawa Barat
19 Tasikmalaya 4.076.263 4.076.263 100%
West Java
Jawa Tengah
20 Pati 2.812.160 2.812.160 100%
Central Java
Jawa Tengah
21 Pekalongan 2.036.947 2.036.947 100%
Central Java
Jawa Tengah
22 Purwokerto 2.704.000 2.704.000 100%
Central Java
Jawa Tengah
23 Semarang 3.060.348 3.060.348 100%
Central Java
Jawa Tengah
24 Solo 2.704.000 2.704.000 100%
Central Java
Jawa Tengah
25 Tegal 3.037.140 3.037.140 100%
Central Java
Jawa Timur
26 Jember 2.880.994 2.880.994 100%
East Java
Jawa Timur
27 Lamongan 2.828.323 2.828.323 100%
East Java
Jawa Timur
28 Malang 4.089.680 4.089.680 100%
East Java
Jawa Timur
29 Surabaya 4.725.479 4.725.479 100%
East Java
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Upah Karyawan dengan
Jabatan Terendah 2025 Rasio Pemenuhan
Kota/Kabupaten Lokasi Bekerja Provinsi Lowest-Employee Wages in terhadap UMR
No 2025
City/District of Work Location Province Fulfillment Ratio to
Laki-laki Perempuan Minimum Wage
Male Female
Kalimantan Barat
30 Pontianak 2.750.644 2.750.644 100%
West Kalimantan
Kalimantan Barat
31 Singkawang 3.500.000 3.500.000 100%
West Kalimantan
Kalimantan Selatan
32 Banjarmasin 3.552.930 3.552.930 100%
South Kalimantan
Kalimantan Selatan
33 Batu Licin 3.548.760 3.548.760 100%
South Kalimantan
Kalimantan Selatan
34 Palangkaraya 3.310.004 3.310.004 100%
South Kalimantan
Kalimantan Timur
35 Balikpapan 3.360.858 3.360.858 100%
East Kalimantan
Kepulauan Riau
36 Anambas 4.878.319 4.878.319 100%
Riau Islands
Kepulauan Riau
37 Batam 4.680.460 4.680.460 100%
Riau Islands
Kepulauan Riau
38 Karimun 4.833.049 4.833.049 100%
Riau Islands
Kepulauan Riau
39 Kepulauan Riau 4.442.940 4.442.940 100%
Riau Islands
Kepulauan Riau
40 Natuna 3.406.575 3.406.575 100%
Riau Islands
Kepulauan Riau
41 Tarempa 3.835.605 3.835.605 100%
Riau Islands
42 Lampung Lampung 2.716.497 2.716.497 100%
43 Maluku, Tiakur, Wetar, Ambon Maluku 4.660.000 4.660.000 100%
Nusa Tenggara Barat
44 Sape 3.562.110 3.562.110 100%
West Nusa Tenggara
Alor, Bajawa, Ende, Kupang, Labuan Bajo, Nusa Tenggara Timur
45 4.630.500 4.630.500 100%
Ruteng East Nusa Tenggara
Agats, Arso, Biak, Burmese, Dekai, Enarotali,
Ilaga, Jayapura, Kepi, Mappi, Kigamani, Kota
46 Mulia, Merauke, Muting, Nabire, Oksibil, Papua 4.024.270 4.024.270 100%
Papua, Sarmi, Sugapa, Tanah Merah, Tigi,
Timika, Wamena, Waroppo
Aifat, Bintuni, Fef, Manokwari, Papua Barat, Papua Barat
47 4.024.270 4.024.270 100%
Ransiki, Sorong, Teminabuan West Papua
48 Dumai Riau 4.177.275 4.177.275 100%
49 Pekanbaru Riau 3.451.584 3.451.584 100%
Sulawesi Selatan
50 Makassar 3.643.321 3.643.321 100%
South Sulawesi
Sumatera Selatan
51 Palembang 3.672.379 3.672.379 100%
South Sumatra
Sumatera Utara
52 Medan 3.624.117 3.624.117 100%
North Sumatra
Sumatera Utara
53 Tebing Tinggi 3.892.934 3.892.934 100%
North Sumatra
54 Yogyakarta Yogyakarta 2.492.997 2.492.997 100%
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Setiap karyawan memiliki hak yang setara untuk Every employee is given the chance to receive
memperoleh peningkatan remunerasi melalui increased remuneration through promotion
kesempatan promosi yang diberikan secara bertahap opportunities provided gradually by the Company.
oleh Perseroan. Dalam satu tahun, Perseroan The Company conducts two assessments annually,
melakukan dua kali proses peninjauan (assessment), the results of which are a primary factor in
yang hasilnya menjadi faktor utama dalam menentukan determining employee development, career paths,
pengembangan diri karyawan, jenjang karir, serta and remuneration and promotion. This process also
penerimaan remunerasi dan promosi. Proses ini considers employee readiness to fill new positions
juga mempertimbangkan kesiapan karyawan untuk and undergo probationary periods in those positions.
mengisi posisi baru dan menjalani masa percobaan di
posisi tersebut.
Sepanjang tahun 2025, Perseroan tidak menerima Throughout 2025, the Company received no
keluhan terkait isu ketenagakerjaan. Seterusnya, complaints related to employment issues. Furthermore,
Perseroan berkomitmen untuk terus menjaga the Company is committed to maintaining compliance
kepatuhan terhadap regulasi ketenagakerjaan dan with employment regulations and improving employee
meningkatkan retensi karyawan melalui berbagai retention through various strategies, including:
strategi, antara lain:
1. Meningkatkan pemahaman mengenai peraturan 1. Increasing understanding of employment
ketenagakerjaan di seluruh tingkatan manajemen regulations at all levels of management and
dan karyawan. employees.
2. Melakukan evaluasi kebijakan internal perusahaan 2. Evaluating internal company policies to ensure
guna memastikan keselarasan dengan regulasi alignment with applicable regulations.
yang berlaku.
3. Menjamin seluruh karyawan telah terdaftar dalam 3. Ensuring that all employees are registered with the
program BPJS Ketenagakerjaan dan Kesehatan. National Health Insurance and Social Security and
Insurance for Employment programs.
4. Menegakkan prinsip non-diskriminasi, baik dalam 4. Upholding the principle of non-discrimination
proses manajemen sumber daya manusia, dimulai throughout human resource management
dari rekrutmen, remunerasi, dan promosi. processes, from recruitment, remuneration, and
promotions.
5. Membayar gaji karyawan secara tepat waktu 5. Pay employee salaries on time in accordance with
sesuai ketentuan yang berlaku. applicable regulations.
6. Menjaga prinsip keberagaman dan kesetaraan, 6. Maintaining the principles of diversity and equality,
sehingga tercipta lingkungan kerja yang inklusif thus creating an inclusive and harmonious work
dan harmonis. environment.
Melalui strategi ini, Perseroan berupaya untuk Through this strategy, the Company strives to ensure
memastikan kesejahteraan karyawan dan kepatuhan employee well-being and ongoing compliance with
terhadap regulasi ketenagakerjaan secara labor regulations. [2-26, 2-27]
berkelanjutan. [2-26, 2-27]
Bagi Moratelindo, kesempatan yang setara, penilaian yang transparan, dan kepatuhan
ketenagakerjaan yang kuat menjadi fondasi lingkungan kerja di mana karier berkembang
secara berkelanjutan dan kepercayaan karyawan senantiasa terjaga.
For Moratelindo, equal opportunity, transparent assessment, and strong labor compliance
form the foundation of a workplace where careers grow sustainably and employee trust is
consistently upheld.
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Kesehatan dan Keselamatan Kerja Occupational Health and Safety
Dalam mendukung lingkungan kerja yang layak, To support a decent and safe working environment,
Perusahaan menyediakan layanan kesehatan kerja the Company provides occupational health services
bagi karyawan serta pekerja non-karyawan yang for employees as well as non-employee workers
bekerja di bawah kendali operasional Perusahaan, operating under the Company’s operational control.
yang bertujuan untuk mendukung identifikasi bahaya These services aim to support hazard identification
serta meminimalkan risiko kesehatan di tempat kerja. and minimize health risks in the workplace. [F.21]
[F.21]
Layanan kesehatan kerja yang tersedia meliputi: The occupational health services include:
1. Kepesertaan dalam program jaminan kesehatan 1. Enrollment in the national health insurance program
nasional (BPJS Kesehatan) dan asuransi kesehatan and private health insurance schemes;
swasta;
2. Pelaksanaan Medical Check-Up (MCU) secara 2. Periodic medical check-ups (annual MCU) to
berkala (tahunan) untuk memantau kondisi monitor employees’ health conditions and enable
kesehatan pekerja dan mendeteksi potensi risiko early detection of potential health risks;
kesehatan sejak dini;
3. Penyediaan pemeriksaan kesehatan dasar di 3. Provision of basic health services in the workplace,
lingkungan kerja, seperti pengecekan tekanan such as blood pressure monitoring.
darah.
Perseroan mengutamakan lingkungan kerja yang layak The Company prioritizes a safe and conducive working
dan aman dengan menerapkan prinsip Keselamatan environment by implementing Health, Safety, and
dan Kesehatan Kerja (K3) di seluruh kegiatan Environment (HSE) principles across all operational
operasional mencakup pekerja tetap, tidak tetap, dan activities, covering permanent, non-permanent, and
kontrak. Komitmen ini diwujudkan melalui penerapan contract workers. This commitment is demonstrated
standar internasional Sistem Manajemen K3, yakni through the implementation of an international HSE
ISO 45001:2018 Kesehatan dan Keselamatan Kerja, management system standard, namely ISO 45001:2018
sebagai bagian dari upaya memastikan keselamatan for Occupational Health and Safety, as part of the
dan kesejahteraan karyawan dalam menjalankan Company’s efforts to ensure employee safety and well-
tugasnya. Selain itu, kebijakan manajemen K3 being in performing their duties. In addition, the HSE
juga terintegrasi ke dalam Kebijakan Manajemen management policy is integrated into the Company’s
Terintegrasi Perusahaan sebagai satu sistem terpadu Integrated Management System Policy as a unified
untuk efisiensi operasional, bersama dengan aspek framework to enhance operational efficiency alongside
mutu dan lingkungan. [403-1] [S-11] quality and environmental aspects. [403-1] [S-11]
ISO 45001:2008 OCCUPATIONAL HEALTH AND SAFETY MANAGEMENT
Menjamin bahwa MORATELINDO melindungi K3 karyawan dengan menyediakan kondisi kerja yang aman
dan sehat untuk mencegah cedera dan penyakit terkait pekerjaan.
Ensures that MORATELINDO protects employee OHS by providing safe and healthy working conditions to
prevent work-related injuries and illnesses.
Penerapan Sistem Manajemen Keselamatan dan The Company’s implementation of the Occupational
Kesehatan Kerja (SMK3) di Perseroan telah dijalankan Health, Safety and Environment Management System
sesuai dengan Peraturan Pemerintah No. 50 (HSEMS) is carried out in accordance with Government
Tahun 2012 tentang Penerapan Sistem Manajemen Regulation No. 50 of 2012 concerning the Implementation
K3. Sebagai bukti kepatuhan dan komitmen of the HSEMS Management System. As evidence of its
terhadap standar keselamatan kerja, Perseroan compliance and commitment to occupational safety
secara konsisten memenuhi sertifikasi SMK3 dari standards, the Company has consistently met the
Kementerian Ketenagakerjaan Republik Indonesia HSEMS certification from the Ministry of Manpower of
sejak 13 Mei 2022. the Republic of Indonesia since May 13, 2022.
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Pada 6 Oktober 2025, Perusahaan melakukan On October 6, 2025, the Company conducted a re-
resertifikasi dan mendapatkan pencapaian sebesar certification and secured a 91.57% achievement in
91,57% pada dalam kategori tingkat lanjutan, the advanced category, based on an assessment of
berdasarkan penilaian terhadap 166 kriteria. Sertifikat 166 criteria. This certificate is valid for three years,
ini berlaku selama tiga tahun, menunjukkan bahwa demonstrating the Company’s ability in meeting
Perseroan telah memenuhi standar keselamatan dan high occupational safety and health standards in its
kesehatan kerja yang tinggi dalam operasionalnya. [2- operations. [2-27]
27]
Departemen Health, Safety, and Environment (HSE) The Health, Safety, and Environment (HSE)
bekerja sama dengan setiap fungsi di Perseroan Department collaborates with each function within
dalam identifikasi bahaya serta penilaian dan the Company to identify hazards, assess and control
pengendalian risiko terkait dampak operasional risks related to operational impacts on Occupational
terhadap Keselamatan dan Kesehatan Kerja serta Health, Safety and Environment Management System
Lingkungan (K3L). (HSEMS).
Setiap fungsi menggunakan Formulir Identifikasi Each function uses the HSEMS Hazard Identification,
Bahaya, Penilaian, dan Pengendalian Risiko K3L, Assessment, and Risk Control Form, with weighting
dengan bobot dan kriteria skala prioritas yang and priority scale criteria adjusted to the level of
disesuaikan dengan tingkat potensi bahaya yang potential hazards identified. After identifying hazards,
teridentifikasi. Setelah implementasi bahaya, dilakukan risk control assessments are carried out to ensure
penilaian dari pengendalian risiko guna memastikan risks are reduced. The findings are reviewed at least
bahwa tingkat risiko telah dikurangi. Tinjauan ulang once a year or when necessary.
atas hasil identifikasi bahaya dilakukan setidaknya
satu kali dalam setahun atau sesuai kebutuhan.
Lebih lanjut, prosedur tersebut juga didukung oleh Furthermore, this procedure is supported by a waste
kebijakan pengelolaan limbah serta pemantauan management policy and regular HSE monitoring
dan pengukuran K3L yang dilakukan secara berkala. and measurement. Monitoring includes aspects
Pemantauan mencakup aspek bahaya fisik, kimia, of physical, chemical, biological, ergonomic, and
biologis, ergonomis, dan psikososial terhadap K3 serta psychosocial hazards to HSE, as well as ambient air
kualitas udara ambien, emisi genset, dan kualitas quality, generator emissions, and wastewater quality.
air limbah. Pemantauan K3L ini dilaksanakan setiap The HSE monitoring is conducted every semester to
6 (enam) bulan sekali untuk memastikan kepatuhan ensure compliance with applicable HSE regulations.
terhadap regulasi K3L yang berlaku.
Kebijakan dan Prosedur K3 [2-7] [403-3] Occupational Health and Safety
[403-4] [403-5] [403-6] [403-8] Policies and Procedures [2-7] [403-3] [403-4]
[403-5] [403-6] [403-8]
Perseroan telah mengimplementasikan berbagai The Company enacted various initiatives to improve
inisiatif untuk meningkatkan keselamatan dan occupational safety and health, including:
kesehatan kerja, antara lain:
1. Membentuk Panitia Pembina Keselamatan dan 1. Establishing an Occupational Safety and Health
Kesehatan Kerja (P2K3) yang telah disahkan Supervisory Committee, approved by the Ministry
oleh Kementerian Ketenagakerjaan Republik of Manpower of the Republic of Indonesia through
Indonesia melalui SK No. 2669/P2K3/V/2022. P2K3 Decree No. 2669/P2K3/V/2022. The committee
bertanggung jawab untuk merencanakan, mengawasi, is responsible for planning, supervising, and
dan mengevaluasi program K3 di perusahaan guna evaluating the company’s HSE program to ensure
memastikan kepatuhan terhadap regulasi serta compliance with regulations and improve employee
meningkatkan keselamatan dan kesehatan kerja safety and health. Regular meetings are held every
karyawan. Pertemuan rutin dilaksanakan setiap 4 four months to discuss the implementation of HSE
(empat) bulan sekali untuk membahas implementasi policies, review incident reports, and design risk
kebijakan K3, meninjau laporan insiden, serta prevention measures in the workplace. The results
merancang langkah-langkah pencegahan risiko of these meetings produce recommendations
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Memberdayakan Talenta
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di tempat kerja. Hasil pertemuan menghasilkan for HSE policies, corrective actions for potential
rekomendasi kebijakan K3, tindakan korektif terhadap hazards, and provide advice to management in
potensi bahaya, serta saran kepada manajemen dalam making appropriate decisions regarding employee
mengambil keputusan yang tepat terkait keselamatan safety and health.
dan kesehatan kerja para karyawan.
2. Menyediakan Alat Pelindung Diri (APD) yang sesuai 2. Providind appropriate Personal Protective
bagi karyawan guna melindungi mereka dari risiko Equipment (PPE) for employees to protect them
kecelakaan kerja. from the risk of workplace accidents.
3. Menyelenggarakan pelatihan HSE secara 3. Conducting regular HSE training, with training
rutin, dengan program pelatihan yang dilaksanakan programs implemented by 2025 including:
pada tahun 2025 meliputi:
a. HSE Awareness a. HSE Awareness
b. Ahli K3 Umum b. General OHS Expert
c. Tenaga Kerja Bangunan Tinggi (TKBT) c. High-rise Building Workers (TKBT)
d. Tenaga Kerja pada Ketinggian (TKPK) d. Workers at Heights (TKPK)
e. Basic Fire Fighting e. Basic Fire Fighting
f. Penanganan bahan kimia berbahaya dan f. Handling of Hazardous and Toxic Chemicals
beracun
g. Simulasi keadaan darurat g. Emergency Simulations
4. Mengadakan pelatihan tanggap darurat,
termasuk simulasi untuk menghadapi: 4. Conducting emergency response training,
a. Bencana alam, seperti gempa bumi including simulations for dealing with:
b. Kebakaran a. Natural disasters, such as earthquakes
c. Tumpahan Bahan Berbahaya dan Beracun (B3) b. Fires
d. Situasi darurat lainnya c. Spills of Hazardous and Toxic Materials
5. Membentuk perwakilan HSE di setiap lokasi d. Other emergency situations
operasional yang bertugas untuk mengawasi 5. Establishing HSE representatives at each
implementasi keselamatan dan kesehatan kerja operational location with duties include overseeing
serta dampak lingkungan. the implementation of occupational health and
6. Menerapkan sistem pra-kualifikasi Contractor safety and environmental impacts.
Safety Management System (CSMS) bagi setiap 6. Implementing a Contractor Safety Management
vendor maupun kontraktor yang akan menjadi System (CSMS) pre-qualification system for every
mitra perusahaan. Sistem ini berbasis elektronik vendor and contractor who will become a partner
melalui aplikasi E-CSMS untuk memastikan standar of the company. This electronic system, using the
keselamatan yang diterapkan oleh mitra kerja. E-CSMS application, ensures that partners adhere
7. Mengadakan pelatihan K3, baik secara internal to safety standards.
maupun eksternal untuk membangun kesadaran 7. Conducting internal and external HSE training to
karyawan akan risiko bahaya di tempat kerja raise employee awareness of workplace hazards,
sehingga menurunkan kemungkinan terjadinya thereby reducing the likelihood of accidents and
kecelakaan dan penyakit akibat kerja. occupational diseases.
Selain itu, Perseroan juga telah melakukan identifikasi, Furthermore, the Company has identified, assessed,
penilaian, dan pengendalian risiko bahaya dalam and controlled hazard risks in all operational activities
setiap aktivitas operasional guna meminimalkan to minimize the potential for accidents and ensure the
potensi kecelakaan dan memastikan keselamatan safety of all employees.
seluruh karyawan.
Sesuai Kebijakan Manajemen Terintegrasi Moratelindo, keselamatan terintegrasi di setiap
lini operasional, melalui tata kelola yang kuat, pelatihan berkelanjutan, dan pengelolaan
risiko yang proaktif untuk melindungi karyawan dan memastikan keunggulan operasional.
In line with Moratelindo’s Integrated Management Policy, safety is embedded across all levels
of operations, through strong governance, continuous training, and proactive risk management
to protect employees and ensure operational excellence.
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Identifikasi, Penilaian, dan Pengendalian Risiko Bahaya [403-2] [403-7]
Hazard Identification, Assessment, and Control
Aktivitas / Sumber /
No
Situasi / Isu Bahaya / Aspek Risiko / Dampak Pengendalian Saat Ini
Activities / Sources / Dangers / Aspects Risk/Impact Current Control
Situations / Issues
1 Bongkar-muat pengambilan • Posisi kerja salah • Sakit pinggang/ • Prosedur pengendalian operasional
material • Benda jatuh punggung • Cara kerja aman
Loading and unloading of • Tertimpa
materials • Improper working • Operational control procedures
positions • Back pain • Safe working practices
• Risk of falling objects • Struck down
2 Instalasi Perangkat Indoor • Posisi kerja salah • Sakit pinggang/ • Prosedur pengendalian operasional
(Optical Termination Box, Rack, • Benda jatuh punggung • Cara kerja aman
Tray) • Listrik • Tertimpa • Menggunakan APD khusus untuk
Indoor Device Installation • Kurang pencahayaan • Tersengat listrik isolator
(Optical Termination Box, Rack, • Otot mata tegang • Pakai lampu dengan pencahayaan
Tray) • Improper working cukup
position • Back pain
• Fall objects • Struck down • Operational control procedures
• Electricity • Electrocuted • Safe working practices
• Lack of lighting • Strained eye muscle • Use special PPE for isolators
• Use lamps with adequate lighting
3 Instalasi Perangkat Outdoor • Posisi kerja salah • Sakit pinggang/ • Cara kerja aman
(Fiber Access Terminal, Fiber • Benda jatuh punggung • APD
Distribution Terminal, Pole) • Listrik • Tertimpa • JSA, APD
• Kurang pencahayaan • Tersengat listrik • Menggunakan APD alas kaki dan
Outdoor Device Installation • Bekerja di ketinggian • Otot mata tegang sarung tangan untuk isolator
(Fiber Access Terminal, Fiber • Terjatuh • Pakai lampu dengan pencahayaan
Distribution Terminal, Pole) • Improper working cukup
position • Back pain • Menggunakan APD Khusus untuk
• Falling objects • Struck down bekerja di ketinggian
• Electricity • Electrocuted
• Lack of lighting • Strained eye muscle • Safe work practices
• Working at height • Fall • PPE
• JSA, PPE
• Use PPE such as footwear and gloves
for isolators
• Use lamps with adequate lighting
• Use special PPE for working at heights
4 Tarik Kabel (Aerial) • Posisi kerja salah • Sakit pinggang/ • Program HSE campaign
Cable Pull (Aerial) • Kurang pencahayaan punggung • Pakai lampu dengan pencahayaan
• Listrik • Otot mata tegang cukup
• Permukaan tidak rata • Tersengat listrik • Menggunakan APD alas kaki untuk
• Terjatuh isolator, dan sarung tangan
• Improper working • Work Permit, JSA, APD
position • Back pain
• Lack of lighting • Strained eye muscle • HSE campaign program
• Electricity • Electrocuted • Use lamps with adequate lighting
• Uneven surface • Fall • Use PPE (insulating footwear and
gloves)
• Work Permit, JSA, PPE
5 Pengecekan/ Perbaikan Genset • Listrik • Tersengat listrik • JSEA, APD
Check/Repair Generator • Permukaan tidak rata • Terjatuh • Work Permit, JSEA, APD
• Temperatur • Daerah panas • JSEA, APD
(dehidrasi)
• Electricity
• Uneven surface • Electrocuted
• Temperature • Fall
• Hot areas
(dehydrated)
6 Bekerja di ketinggian (Tiang, • Listrik • Tersengat listrik • Work Permit, JSA, APD
Tower, Gedung) • Bekerja di ketinggian • Terjatuh • Work Permit, Memakai APD, cara kerja
Installation Work at Height • Temperatur • Dehidrasi aman
(Poles, Towers, Buildings) • Work Permit, JSA, APD
• Electricity • Electrocuted
• Working at height • Fall • Work Permit, JSA, PPE
• Temperature • Dehydrated • Work Permit, Wearing PPE, safe work
methods
• Work Permit, JSA, PPE
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Memberdayakan Talenta
Talent Empowerment
Aktivitas / Sumber /
No
Situasi / Isu Bahaya / Aspek Risiko / Dampak Pengendalian Saat Ini
Activities / Sources / Dangers / Aspects Risk/Impact Current Control
Situations / Issues
7 Galian • Posisi kerja salah • Sakit pinggang/ • Work Permit, JSA, APD
Excavation • Benda tajam punggung • Work Permit, JSA, APD
• Gas • Terkena alat kerja • Work Permit, JSA, APD
• Benda jatuh (cangkul / muzzle) • JSEA, APD
• Terhirup gas
• Improper working berbahaya
position • Tertimpa
• Sharp objects
• Gas • Back pain
• Falling Objects • Exposed to work
tools (hoe/muzzle)
• Inhale hazardous gas
• Struck down
8 Memasang Alat Kerja Kantor • Listrik • Tersengat listrik • Work Permit, JSA, APD
Installing Office Work Tools • Benda jatuh • Tertimpa • Program HSE campaign
• Electricity • Electrocuted
• Falling objects • Struck down
9 Membersihkan filter AC • Bekerja di ketinggian • Terjatuh • JSEA, APD
Gedung/ Ruangan • Penggunaan air • Pengurangan SDA • Program HSE campaign
Cleaning the Building/room
AC Filter • Working at height • Fall
• Use of water • Reduction on natural
resources
10 Pengecekan kompresor AC • Temperatur • Suhu panas • JSEA, APD
AC Compressor Check • Listrik • Tersengat listrik • JSEA, APD
• Temperature • Hot temperature
• Electricity • Electrocuted
11 Pengecekan dry pipa AC • Listrik • Tersengat listrik • JSEA, APD
Air Conditioning Pipe Dry • Permukaan tidak rata • Terjatuh • JSEA, APD
Check
• Electricity • Electrocuted
• Uneven surface • Fall
12 Pengukuran/Pengecekan • Listrik • Tersengat listrik • JSEA, APD
Grounding • Permukaan tidak rata • Terjatuh • JSEA, APD
Grounding Measurement/
Checking • Electricity • Electrocuted
• Uneven surface • Fall
13 Pengukuran/Pengecekan Panel • Listrik • Tersengat listrik • JSEA, APD
listrik • Permukaan tidak rata • Terjatuh • JSEA, APD
Measurement/Checking of The
Electrical Panel • Electricity • Electrocuted
• Uneven surface • Fall
14 Pemasangan Kabel Power • Benda tajam • Tersayat • Work permit, JSEA, APD
Power Cable Installation • Listrik • Tersengat listrik • JSEA, APD
• Sharp object • Cut
• Electricity • Electrocuted
15 Pengecekan Head Sprinkler • Bekerja di ketinggian • Terjatuh • JSEA, APD
Check Sprinkler Heads • Working at height • Fall
16 Pengecekan/ penggantian • Listrik • Tersengat listrik • JSEA, APD
lampu • Bekerja di ketinggian • Terjatuh • JSEA, APD
Check/replace lights
• Electricty • Electrocuted
• Working at height • Fall
17 Pembangunan Very Small • Benda jatuh • Tertimpa • PTW, JSEA dan APD PTW
Aperture Terminal • Bekerja di ketinggian • Terjatuh • PTW, JSEA dan APD PTW
Very Small Aperture Terminal • Listrik • Tersengat listrik • PTW, JSEA dan APD PTW
Development • Sampah sisa pekerjaan • Pencemaran tanah • Menyediakan tempat sampah
• Falling objects • Struck on • PTW, JSEA, and APD PTW
• Working at height • Fall • PTW, JSEA, and APD PTW
• Electricity • Electrocuted • PTW, JSEA, and APD PTW
• Work waste • Soil pollution • Provide trash bins
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Aktivitas / Sumber /
No
Situasi / Isu Bahaya / Aspek Risiko / Dampak Pengendalian Saat Ini
Activities / Sources / Dangers / Aspects Risk/Impact Current Control
Situations / Issues
18 Pengisian Bahan Bakar Minyak • Bahan kimia berbahaya • Iritasi • MSDS, APD
(BBM) • Bahan mudah meledak • Ledakan • Simbol flammable area
Fuel Refueling • Posisi kerja salah • Sakit punggung • HSE Campaign
• Ceceran/ tumpahan • Pencemaran tanah • MSDS
solar
• Irritation
• Dangerous chemical • Explosion
• Explosive material • Back pain
• Improper working • Soil pollution
position
• Diesel fuel spill
19 Bongkar solar untuk angka • Bahan mudah terbakar • Terjadi kebakaran • Prosedur dan latihan kesiapsiagaan
pendam • Ceceran/ tumpahan • Pencemaran tanah dan tanggap darurat
Disassemble Diesel for Buried solar • safety sign
Numbers • Case of fire • MSDS
• Flammable material • Soil pollution
• Diesel fuel spill • Emergency preparedness and
response procedures and drills
• Safety signs
• MSDS
Keterangan/Description :
APD (PPE) = Alat Pelindung Diri/Personal Protective Equipment
JSA = Job Safety Analysis
JSEA = Job Safety & Environmental Analysis
PTW = Permit to Work
MSDS = Material Safety Data Sheet
Tingkat Kecelakaan Kerja [403-9]
Work Accident Rate
Tipe Kecelakaan Kerja
2025 2024 2023
Type of Work Accident
Lost Time Injury 0 0 3
Vehicle Accident 0 0 0
Incident Frequency Rate 0,0 0,0 0,0
Incident Severity Rate 0,0 0,0 0,0
Catatan | Note:
• Incident Frequency Rate: Case /1.000.000 working hours
• Incident Severity Rate: Lost day /1.000.000 working hours
Teknisi Moratelindo memberikan safety briefing sebagai bagian dari implementasi
rutin K3 untuk memastikan operasional yang aman dan sesuai ketentuan.
Moratelindo technicians delivering a safety briefing as part of routine HSE
implementation to ensure safe and compliant operations.
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Memberdayakan Talenta
Talent Empowerment
Pelatihan dan Pengembangan Employee Training and Skills
Kemampuan Karyawan [F.22] Development [F.22]
Seluruh karyawan Perusahaan menerima tinjauan All Company employees receive regular performance
rutin terhadap kinerja dan pengembangan karier and career development reviews through Key
melalui penilaian KPI (Key Performance Indicator) Performance Indicator (KPI) assessments conducted
setiap semester atau dua kali setahun.[404-3] on a semi-annual basis, or twice a year. [404-3]
Program pengembangan kompetensi khusus Special competency development programs
diberikan kepada karyawan yang telah memperoleh are provided to employees who have received
kesempatan promosi dan berhasil melewati tahapan promotion opportunities and successfully passed the
psikotes di assessment center. Dengan demikian, psychological assessment stage at the assessment
pengembangan kapasitas dilakukan berdasarkan center. Thus, capacity development is carried out
pemetaan kompetensi dan kebutuhan karyawan, based on competency mapping and employee
sehingga mereka dapat menjalankan peran dan needs, for them to optimally carry out the roles and
tanggung jawab di posisi baru secara optimal. responsibilities of their new positions.
Sepanjang tahun 2025, Perseroan telah Throughout 2025, the Company held various
menyelenggarakan berbagai program pengembangan competency development programs, including: [404-2]
kompetensi, yang mencakup: [404-2]
1. Regular Soft Skills Training 1. Regular Soft Skills Training
2. Knowledge Sharing Forum (Cross Training) 2. Knowledge Sharing Forum (Cross Training)
3. Development Program (Based on Feedback 3. Development Program (Based on Competency
Assessment Competency) Assessment Feedback)
4. Sales Academy 4. Sales Academy
5. Technical Training (Fiber Optic Project, Instalasi 5. Technical Training (Fiber Optic Project, Home
Kabel Rumah, Pengawas Lapangan) Cable Installation, Field Supervisor)
6. Network Operation Center Laboratory 6. Network Operation Center Laboratory
7. Leadership Development Program 7. Leadership Development Program
8. E-Learning 8. E-Learning
Peserta dan Waktu Pelatihan berdasarkan Jenjang Jabatan dan Jenis Kelamin [F.21] [404-1]
Participants and Training Duration by Job Level and Gender
Jumlah Karyawan yang Rata-Rata Jam Pelatihan per
Mengikuti Pelatihan* Jam Pelatihan (Jam) Karyawan
Jenjang Jabatan Number of Employees Attending Training (Hours) Average Training Hours per
Position Level Training* Employee
Laki-laki Perempuan Laki-laki Perempuan Laki-laki Perempuan
Male Female Male Female Male Female
Pejabat Eksekutif
2 0 50 0 25 0
Executive Officer
Kepala Departemen
71 15 2190 513,5 30,84 34,23
Department Head
Kepala Divisi
10 1 166.5 6 16,65 6
Division Head
Kepala Seksi
380 88 8.933 2.280 23,5 26,2
Section Head
Staf
244 148 4.323,5 3.046 17,71 20,44
Staff
Total 707 252 3.132,6 1.169,1 22,74 17,37
*
Data mencakup seluruh karyawan yang pernah mengikuti pelatihan, termasuk karyawan yang sudah mengundurkan diri pada akhir periode pelaporan
*
Data includes all employees who have attended training, including those who resigned at the end of the reporting period.
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08
Pengembangan
Masyarakat &
Tanggung Jawab
kepada Pelanggan
Community Development &
Customer Responsibility
Sepanjang 2025, Moratelindo
menghadirkan dampak nyata bagi
masyarakat melalui 29 program
TJSL yang menjangkau 1.485
penerima manfaat, sekaligus
menjaga kepercayaan pelanggan
dengan tingkat kepuasan 100% dan
penyelesaian 100% atas seluruh
pengaduan yang masuk.
Throughout 2025, Moratelindo delivered
tangible impact to communities through
29 CSER programs reaching 1,485
beneficiaries, while maintaining customer
trust with a 100% satisfaction rate and
100% resolution of all complaints received.
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Pengembangan Masyarakat & Tanggung Jawab kepada Pelanggan
Community Development & Customer Responsibility
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Dampak Operasional Perusahaan terhadap Masyarakat
[F.23] [413-1, 413-2]
Impact of Company Operational on Society
Sebagai perusahaan infrastruktur telekomunikasi, As a telecommunications infrastructure company,
Moratelindo menyadari bahwa setiap pembangunan Moratelindo recognizes that every network
jaringan membawa konsekuensi langsung bagi development project carries direct consequences
kehidupan masyarakat sekitar. Kesadaran ini for surrounding communities. This awareness drives
mendorong Perseroan untuk tidak sekadar mengelola the Company not only to manage impacts, but also
dampak, tetapi juga mengubahnya menjadi kontribusi to transform them into tangible contributions to the
nyata bagi lingkungan dan komunitas lokal. environment and local communities.
Salah satu wujud kontribusi tersebut adalah One manifestation of this contribution is Moratelindo’s
keterlibatan aktif Moratelindo dalam program ducting active involvement in the Government-led ducting
bersama Pemerintah, yakni penggantian kabel udara program, which replaces overhead cables with
menjadi kabel bawah tanah yang dapat dimanfaatkan underground cables that can be jointly utilized by
secara bersama oleh seluruh operator telekomunikasi. all telecommunications operators. This program not
Program ini tidak hanya merapikan estetika kota, tetapi only improves urban aesthetics but also eliminates
juga menghilangkan kebutuhan galian berulang yang the need for repeated excavations that often disrupt
kerap mengganggu arus lalu lintas dan kenyamanan traffic flow and public convenience.
warga.
Dalam setiap proyek pembangunan jaringan serat In every fiber optic network development project, the
optik, Perseroan menerapkan prosedur yang Company implements standardized procedures to
terstandar untuk meminimalkan gangguan terhadap minimize disruptions to public mobility. Coordination
mobilitas masyarakat. Koordinasi dengan pihak with relevant authorities is conducted prior to project
berwenang dilakukan sebelum pekerjaan dimulai, commencement, followed by the installation of
diikuti dengan pemasangan rambu pemberitahuan notification signage during construction, and prompt
selama pengerjaan berlangsung, dan pemulihan jalur restoration of affected areas upon project completion.
secara segera setelah proyek selesai. Di wilayah In maritime areas, where infrastructure development
perairan, di mana pembangunan infrastruktur may reduce fishermen’s access to fishing grounds,
berpotensi mengurangi akses melaut para nelayan, the Company provides direct compensation to offset
Perseroan memberikan kompensasi langsung sebagai potential income loss. [2-25]
pengganti potensi penghasilan yang terdampak. [2-25]
Untuk memastikan kehadiran infrastruktur Perseroan To ensure that the presence of the Company’s
tidak mengorbankan keselamatan, kenyamanan, infrastructure does not compromise safety, comfort,
maupun estetika lingkungan, Moratelindo or environmental aesthetics, Moratelindo operates a
mengoperasikan mekanisme pengaduan masyarakat structured public grievance mechanism. Complaints
yang terstruktur. Pengaduan dapat disampaikan can be submitted through a call center managed by
melalui call center yang dikelola oleh tim Customer the Customer Experience Management (CEM) and
Experience Management (CEM) dan Field Operation Field Operation (FO) teams, under the supervision
(FO), dengan pengawasan dari tim Health, Safety & of the Health, Safety & Environment (HSE) team to
Environment (HSE) guna memastikan setiap laporan ensure that each report is addressed appropriately
ditindaklanjuti secara tepat dan akuntabel. [2-25] and accountably. [2-25]
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Pengembangan Masyarakat & Tanggung Jawab kepada Pelanggan
Community Development & Customer Responsibility
Pengaduan Masyarakat [F.24] Public Complaints [F.24]
Moratelindo membuka saluran pengaduan yang dapat Moratelindo provides complaint channels accessible
diakses masyarakat kapan saja melalui layanan hotline to the public at any time through hotline and email
dan e-mail yang tersedia di situs resmi Perseroan, services available on the Company’s official website,
www.morarepublic.co.id. Setiap pengaduan yang www.morarepublic.co.id. Each complaint received is
masuk diterima oleh tim Customer Service dan handled by the Customer Service team and forwarded
diteruskan kepada Field Operation (FO) di regional to the relevant regional Field Operation (FO) team for
terkait untuk segera ditindaklanjuti. prompt follow-up.
Sepanjang tahun 2025, pengaduan yang diterima Throughout 2025, complaints received generally
umumnya berkaitan dengan keberadaan tiang related to the presence of cable poles perceived as
kabel yang dianggap menghambat akses, serta obstructing access, as well as cable installations
pemasangan kabel yang dinilai tidak memenuhi considered not meeting aesthetic or safety standards.
standar estetika atau keselamatan. Dalam menangani In handling each report, the Field Operation team first
setiap laporan, tim Field Operation terlebih dahulu conducts on-site verification to determine whether
melakukan verifikasi langsung ke lokasi untuk the asset in question belongs to the Company. If
memastikan apakah aset yang dipermasalahkan confirmed as Moratelindo’s asset, corrective actions
merupakan milik Perseroan. Jika aset terkonfirmasi and adjustments are promptly implemented to
sebagai milik Moratelindo, perbaikan dan penyesuaian expedite resolution. If the asset does not belong to
dilakukan segera sehingga waktu penyelesaian the Company, the Field Operation team coordinates
dapat dipersingkat. Apabila aset tersebut bukan with the relevant operator through inter-operator
milik Perseroan, tim Field Operation berkoordinasi communication channels to ensure proper handling
dengan operator terkait melalui jalur komunikasi antar and prevent unresolved issues.
operator untuk memastikan penanganan yang tepat
dan tidak terbengkalai.
Penanganan Pengaduan Masyarakat
Handling of Public Complaints
Jenis Pengaduan 2025 2024 2023
Sosial/Lingkungan Jumlah Keluhan Jumlah Keluhan Jumlah Keluhan
Types of Social/ Keluhan Diselesaikan Keluhan Diselesaikan Keluhan Diselesaikan
Environmental Number of Complaints Number of Complaints Number of Complaints
Complaints Complaints Resolved Complaints Resolved Complaints Resolved
Pemindahan Tiang
77 77 40 40 2 2
Pole Relocation
Perapian Kabel
107 107 88 88 23 23
Cable Laying
Perbaikan Tiang
12 12 17 17 1 1
Pole Repair
Perbaikan Jalan
- - 3 3 - -
Road Repair
Penambahan Tiang
- - 3 3 - -
Pole Installation
Jumlah
196 196 151 151 26 26
Total
Sepanjang tahun 2025, seluruh pengaduan yang masuk Throughout 2025, all complaints received were fully
berhasil diselesaikan sepenuhnya, dan tidak ditemukan resolved, and no instances of non-compliance with
ketidakpatuhan terhadap regulasi pemerintah yang applicable government regulations were identified.
berlaku. Perseroan juga tidak menerima somasi hukum The Company also did not receive any legal notices
dari lembaga hukum maupun organisasi masyarakat from legal institutions or civil society organizations
sipil selama periode yang sama. during the same period.
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Perseroan memastikan keandalan dan keselamatan The Company ensures the reliability and safety of its
infrastruktur jaringan melalui penerapan standar network infrastructure through the implementation of
pemasangan yang ketat. Setiap kabel jaringan stringent installation standards. Each network cable
dipasang menggunakan dead end clamp untuk is installed using dead-end clamps to ensure stability
memastikan kestabilan dan mencegah putusnya and prevent cable breakage, as well as suspension
kabel, serta suspension clamp untuk menopang kabel clamps to support cables between poles over long
di antara tiang-tiang berjarak jauh agar tidak kendur distances to prevent sagging or hanging.
atau terjuntai.
Selain standar teknis, Moratelindo mengandalkan tim In addition to technical standards, Moratelindo relies
operasi lapangan berpengalaman yang menjalankan on experienced field operation teams that conduct
patroli jaringan secara berkala di berbagai lokasi. regular network patrols across various locations.
Tim ini bertugas menertibkan kabel dan tiang yang These teams are responsible for securing loose,
kendur, terjuntai, atau terlepas dari pengikatnya sagging, or detached cables and poles as a mitigation
sebagai mitigasi risiko keselamatan bagi masyarakat measure against safety risks to surrounding
sekitar. Patroli ini juga berfungsi sebagai pengawasan communities. These patrols also serve to monitor
terhadap potensi vandalisme dan pencurian potential vandalism and theft of network components
komponen jaringan yang dapat mengganggu that could disrupt operational continuity.
kelangsungan operasional.
Kegiatan Tanggung Jawab Sosial Corprate Social & Environmental
Lingkungan [F.25] Responsibility (CSER) [F.25]
Seluruh program tanggung jawab sosial Moratelindo All Moratelindo’s social responsibility programs are
dijalankan dengan berlandaskan nilai inti perusahaan carried out based on the Company’s core values,
“ICT-SIP” yaitu Integrity, Change, Team Work, “ICT-SIP”: Integrity, Change, Teamwork, Service
Service Excellence, Innovative, dan Passionate. Excellence, Innovation, and Passion. In addition to
Selain sebagai panduan internal, nilai-nilai ini menjadi serving as internal guidelines, these values also guide
panduan dalam kegiatan TJSL Perseroan dalam hal: the Company’s TJSL initiatives in the following areas:
Integrity Service Excellence
Transparansi dan tanggung jawab Memberikan solusi berkelanjutan.
I dalam setiap program.
Transparency and accountability in
Providing sustainable solutions.
S
every program.
Change Innovation
Menciptakan transformasi nyata Memanfaatkan teknologi untuk
C bagi masyarakat.
Creating real transformation for
kesejahteraan masyarakat.
Utilizing technology for community
I
society. well being.
Team Work Passionate
Kolaborasi dalam menciptakan Dedikasi tinggi dalam setiap
T perubahan yang lebih luas.
Collaborating to drive broader
inisiatif sosial.
High dedication in every social
P
positive change. initiative.
Berpijak pada nilai-nilai tersebut, Moratelindo Building upon these values, Moratelindo further
melangkah lebih jauh dengan menyelaraskan program aligns its TJSL programs with the achievement of
TJSL-nya pada pencapaian Sustainable Development the Sustainable Development Goals (SDGs), with the
Goals (SDGs), dengan fokus utama sebagai berikut: following primary focus areas:
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Pengembangan Masyarakat & Tanggung Jawab kepada Pelanggan
Community Development & Customer Responsibility
Pillar TJSL
TJSL Pillars
293.787.962
Realisasi Dana TJSL (Rp)
TJSL Fund Realization
170 7
Jumlah Penerima Manfaat (orang) Jumlah Program
Number of Beneficiaries Total Program
Pen
d
Edu idikan
catio
n
219.618.515
Realisasi Dana TJSL (Rp)
TJSL Fund Realization
500 4
Jumlah Penerima Manfaat (orang) Jumlah Program
Number of Beneficiaries Total Program
Ling
Env kunga
iron n
men
t
330.000.000
Realisasi Dana TJSL (Rp)
TJSL Fund Realization
130 5
Jumlah Penerima Manfaat (orang) Jumlah Program
Number of Beneficiaries Total Program
Pem
Comberday
mun aan
ity E Mas
mpo yara
wer kat
men
t
51.990.650
Realisasi Dana TJSL (Rp)
TJSL Fund Realization
110 2
Jumlah Penerima Manfaat (orang) Jumlah Program
Number of Beneficiaries Total Program
Ba
Disantuan B
ster enc
Reli ana
ef A Ala
ssis m
tanc
143.400.000
e
Realisasi Dana TJSL (Rp)
TJSL Fund Realization
575 11
Jumlah Penerima Manfaat (orang) Jumlah Program
Number of Beneficiaries Total Program
Ban
Infratuan In
stru fras
ctur truk
e Su tur
ppo
rt
1.038.797.127
Realisasi Dana TJSL (Rp)
TJSL Fund Realization
1.485 29
Jumlah Penerima Manfaat (orang) Jumlah Program
Number of Beneficiaries Total Program
Jum
l
Totaah
l
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Kegiatan Tanggung Jawab Sosial Perseroan 2025 [F.25] [S-12]
The Company’s Corporate Social Responsibility (CSER) Activities in 2025
Penerima
Kategori Aktivitas Lokasi Biaya Dukungan
No Manfaat
Category Activity Location Cost SDGs
Beneficiaries
1 Bantuan Oxygen “Dedicated to the Future”: Pekanbaru, Jambi, 575 orang/ Rp143.400.000
Infrastruktur Bantuan Internet Gratis kepada Yayasan Palembang, people
Panti Asuhan Bandung, Cirebon,
Oxygen “Dedicated to the Future”: Depok, Medan,
Free Internet Support for Orphanage Semarang, Denpasar,
Foundations Pontianak, Kupang
2 Pendidikan Dana hibah “Oxygrants” untuk proyek Jakarta, Tangerang, 8 orang/people Rp100.000.000
Education penelitian mahasiswa & dosen Bogor
Perguruan Tinggi
”Oxygrants” Grant Funding for Research
Projects by University Students and
Faculty
3 Bantuan Sosial & Bantuan dana tanggap bencana Jakarta 35 orang/ Rp5.000.000
Bencana Alam kebakaran Manggarai people
Social Assistance Emergency Financial Assistance for the
& Disaster Relief Manggarai Fire Disaster
4 Bantuan Sosial & Bantuan kurban sapi Jakarta >100 orang/ Rp200.000.000
Bencana Alam Sacrificial Livestock Donation people
Social Assistance
& Disaster Relief
5 Bantuan Sosial & Bantuan bencana alam Sumatra Utara Sumatra Utara >55 orang/ Rp49.990.650
Bencana Alam Natural Disaster Assistance in North people
Social Assistance Sumatra
& Disaster Relief
6 Bantuan Sosial & Biaya Donasi APJII Jawa Tengah Peduli Jawa Tengah > 15 orang/ Rp2.000.000
Bencana Alam Bencana Alam people
Social Assistance Donation Contribution to APJII Central
& Disaster Relief Java for Disaster Relief
7 Pendidikan Peningkatan Kapasitas Siswa melalui Nabire > 120 orang/ Rp48.087.962
Education Pelatihan dan Praktik Fiber Optik people
Capacity Building for Students through
Fiber Optic Training and Practice
8 Lingkungan Kegiatan Clean Up bersama Komunitas Manokwari > 50 orang/ Rp25.000.000
Environment Anak Air Manokwari people
Clean-Up Activity with the Anak Air
Community, Manokwari
9 Lingkungan Kerjasama Konservasi Taman Nasional Manokwari > 500 orang/ Rp154.618.515
Environment Teluk Cenderawasih people
Conservation Partnership of
Cenderawasih Bay National Park
10 Lingkungan Kegiatan Bersih Bersih Serempak Manokwari, Sorong, > 200 orang/ Rp5.000.000
Environment Simultaneous Clean-Up Activity Nabire, Timika, people
Wamena
11 Pendidikan Donasi Buku bersama Komunitas Peduli Sorong > 150 orang/ Rp10.400.000
Education Papua di Kampung Warmon, Kab Sorong people
Book Donation with the Peduli Papua
Community in Warmon Village, Sorong
Regency
12 Pemberdayaan Penyuluhan Kebun Sayur Segar ke NOC PTT > 150 orang/ Rp5.000.000
Masyarakat Masyarakat sekitar Site people
Community Fresh Vegetable Gardening Outreach to
Empowerment Communities around the Site
13 Pemberdayaan Penyuluhan Ternak Lele dan Unggas ke NOC PTT > 150 orang/ Rp15.000.000
Masyarakat Masyarakat sekitar Site people
Community Catfish and Poultry Farming Outreach to
Empowerment Communities around the Site
14 Pendidikan Anjangsana Panti Asuhan, Bercerita dan NOC PTT > 150 orang/ Rp20.000.000
Education Bermain Bersama people
Orphanage Visit, Storytelling, and
Playing Together
15 Bantuan Sosial & Bantuan Sembako ke Masyarakat sekitar Batam 50 orang/ Rp7.460.000
Bencana Alam NDC people
Social Assistance Basic Food Assistance to Communities
& Disaster Relief around NDC
Jumlah
> 2.308 Rp790,957,127.00
Total
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Pemenang program TJSL Oxygrants dari Telkom University (Tel-U) dan Universitas Pelita Harapan (UPH) menunjukkan
inovasi dan komitmen dalam menghadirkan solusi berkelanjutan bagi masyarakat. Melalui dukungan dana hibah
penelitian sebesar Rp50.000.000, inisiatif ini mendorong peran generasi muda dalam menciptakan dampak sosial
yang nyata dan berkelanjutan.
. Winners of the Oxygrants CSER program from Telkom University (Tel-U) and Pelita Harapan University (UPH)
demonstrated innovation and commitment in delivering sustainable solutions for communities. Supported by a research
grant of IDR 50,000,000, this initiative empowers young generations to drive meaningful and lasting social impact.
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Aspek Produk dan Pelanggan
Product and Customer Aspects
Komitmen untuk Memberikan Layanan Commitment to Providing Equal
atas Produk dan/atau Jasa yang Setara Service for Products and/or Services
kepada Konsumen [F.17] to Consumers [F.17]
Pemerataan akses digital di daerah terdepan, terluar, Equitable digital access in frontier, outermost, and
dan tertinggal (3T) tidak dapat terwujud tanpa disadvantaged (3T) regions cannot be achieved
infrastruktur telekomunikasi yang menjangkau hingga without telecommunications infrastructure that
pelosok negeri. Moratelindo menempatkan komitmen reaches remote areas. Moratelindo positions this
ini sebagai yang terintegrasi dari peran bisnisnya. commitment as an integral part of its business role.
Perseroan berkontribusi aktif pada percepatan The Company actively contributes to accelerating
digitalisasi nasional melalui dua anak perusahaan national digitalization through its two subsidiaries, PT
yaitu PT Palapa Ring Barat dan PT Palapa Timur Palapa Ring Barat and PT Palapa Timur Telematika,
Telematika yang mengoperasikan jaringan tulang which operate the national internet backbone network.
punggung internet nasional.
Untuk memperluas akses, Perseroan terus To expand access, the Company continues to develop
mengembangkan dan memperluas jaringan broadband and extend its broadband network, including Fiber to
yang mencakup Fiber to the Home (FTTH), Fiber to the the Home (FTTH), Fiber to the X (FTTX), and Very
X (FTTX), serta solusi Very Small Aperture Terminal Small Aperture Terminal Internet Protocol (VSAT-IP)
Internet Protocol (VSAT-IP) hingga ke wilayah terpencil. solutions to remote areas. This initiative aims to ensure
Langkah ini dimaksudkan agar kecepatan dan kualitas that the speed and quality of internet connectivity
koneksi internet yang dinikmati masyarakat perkotaan experienced in urban areas can be equally enjoyed by
juga dapat dirasakan secara setara oleh masyarakat di communities across Indonesia, supporting education,
seluruh penjuru Indonesia, termasuk untuk kebutuhan access to information, and personal development.
pendidikan, informasi, dan pengembangan diri.
Booth Sales Oxygen.id dan Oxycar menjadi sarana untuk memperkenalkan solusi layanan digital
Moratelindo dalam mendukung konektivitas dan mobilitas yang lebih efisien bagi pelanggan.
The Oxygen.id and Oxycar Sales Booth serves as a platform to introduce Moratelindo’s digital
service solutions in supporting more efficient connectivity and mobility for customers.
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Community Development & Customer Responsibility
Untuk itu, Perseroan melayani seluruh segmen To this end, the Company serves all customer
pelanggan secara setara, baik dari sisi kualitas segments equitably, both in terms of access quality and
akses maupun penetapan tarif yang kompetitif dan the establishment of competitive and proportionate
proporsional. Selain memperluas jangkauan di area pricing. In addition to expanding coverage in
yang belum terlayani, Perseroan juga terus memperkuat underserved areas, the Company continues to
jaringan backbone komunikasi internasional untuk strengthen its international communication backbone
mendukung konektivitas Indonesia di tingkat global. network to support Indonesia’s global connectivity.
Keandalan Layanan Service Reliability
Komitmen terhadap layanan yang setara juga The commitment to equitable service is also reflected
diwujudkan melalui keandalan infrastruktur in the reliability of the Company’s infrastructure. To
Perseroan. Untuk memastikan kelangsungan ensure the continuity of operations at the Nix Data
operasional Nix Data Center di Jatinegara, Jakarta, Center in Jatinegara, Jakarta, the Company has
Perseroan menjalin kerja sama dengan Perusahaan established cooperation with the State Electricity
Listrik Negara (PLN) dalam pengadaan dua Company (PLN) to secure dual power sources (double
sumber daya listrik (double source). Dengan status source). As a priority customer of PLN Jakarta, the
sebagai pelanggan prioritas PLN Jakarta, risiko risk of power outages at the data center facility can
gangguan padam listrik di fasilitas data center dapat be significantly minimized, allowing customers to
diminimalkan secara signifikan sehingga pelanggan rely on Moratelindo’s services without disruption.
tetap dapat mengandalkan layanan Moratelindo Overall service quality is further supported by the
tanpa gangguan. Kualitas layanan Perseroan secara implementation of international standards, including
keseluruhan juga ditopang oleh penerapan standar ISO 9001:2015 Quality Management System and
internasional Sistem Manajemen Mutu ISO 9001:2015 ISO 20000-1:2018 Service Management System,
dan Sistem Manajemen Layanan ISO 20000-1:2018, reinforcing the Company’s commitment to delivering
sebagai penegasan komitmen untuk menghadirkan reliable and customer-oriented services across all
layanan yang andal dan berorientasi pada kepuasan segments.
pelanggan di setiap segmen yang dilayani.
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Kebijakan Sistem Manajemen Integrated Management System Policy
Terintegrasi [2-24] [2-24]
Sebagai perusahaan broadband multimedia, As a broadband multimedia company, Moratelindo is
Moratelindo berkomitmen untuk menjalankan committed to conducting operations that consistently
operasional yang senantiasa berorientasi pada prioritize customer satisfaction, employee safety,
kepuasan pelanggan, keselamatan karyawan, dan and the well-being of the wider community. This
kebaikan masyarakat luas. Komitmen ini diwujudkan commitment is realized through the implementation of
melalui penerapan Sistem Manajemen Terintegrasi an Integrated Management System that encompasses:
yang mencakup:
• Sistem Manajemen Mutu (SMM) (ISO 9001:2015) • Quality Management System (QMS) (ISO
9001:2015)
• Sistem Manajemen Keselamatan dan Kesehatan • Occupational Health and Safety Management
Kerja (SMK3) (ISO 45001:2018) System (OHSMS) (ISO 45001:2018)
• Sistem Manajemen Lingkungan (SML) (ISO • Environmental Management System (EMS) (ISO
14001:2015) 14001:2015)
• Sistem Manajemen Keamanan Informasi (SMKI) • Information Security Management System (ISMS)
(ISO 27001:2013) (ISO 27001:2013)
• Sistem Manajemen Layanan Teknologi Informasi • Information Technology Service Management
(ISO/IEC 20000-1:2018) System (ISO/IEC 20000-1:2018)
• Sistem Manajemen Anti Penyuapan (SMAP) (ISO • Anti-Bribery Management System (ABMS) (ISO
37001:2016) 37001:2016
Sistem Manajemen Keselamatan dan Kesehatan Kerja Sistem Manajemen Keselamatan dan Kesehatan Kerja
(SMK3) PP 50/2012 (SMK3) (ISO 45001:2018)
Occupational Health and Safety Management System Occupational Health and Safety Management System
(OHSMS) PP 50/2012 (OHSMS) (ISO 45001:2018)
13 Mei 2022 - 6 Oktober 2028 8 September 2023 - 8 Agustus 2026
May 13, 2022 – October 6, 2028 September 8, 2023 – August 8, 2026
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Sistem Manajemen Lingkungan (SML) (ISO 14001:2015) Sistem Manajemen Mutu (SMM) (ISO 9001:2015)
Environmental Management System (ISO 14001:2015) Quality Management System (ISO 9001:2015)
4 September 2023 - 3 September 2026 14 September 2023 - 13 September 2026
September 4, 2023 – September 3, 2026 September 14, 2023 - September 13, 2026
Sistem Manajemen Keamanan Informasi Sistem Manajemen Layanan Teknologi Informasi
(SMKI) (ISO 27001:2013) (ISO/IEC 20000-1:2018)
Information Security Management System (ISMS) Information Technology Service Management System (ITSMS)
(ISO 27001:2013) (ISO/IEC 20000-1:2018)
6 Oktober 2025 - 5 Oktober 2028 18 Oktober 2022 - 17 Oktober 2025
October 6, 2025 – October 5, 2028 October 18, 2022 – October 17, 2025
Sistem Manajemen Anti Penyuapan (SMAP) (ISO 37001:2016)
Anti-Bribery Management System (ABMS) (ISO 37001:2016)
29 Desember 2023 - 28 Desember 2026
December 29, 2023 – December 28, 2026
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Kebijakan Sistem Manajemen Terintegrasi ini telah This Integrated Management System Policy was
ditandatangani pada 1 Juni 2023 oleh Direksi dan signed on May 20, 2023, by the Board of Directors and
Dewan Komisaris. Untuk mewujudkan kebijakan Board of Commissioners. To implement this policy,
tersebut, Perseroan menerapkan langkah-langkah the Company has adopted the following strategic
strategis berikut: measures:
1. Meningkatkan efektivitas dan kualitas layanan 1. Enhancing the effectiveness and quality of reliable
infrastruktur telekomunikasi yang andal di tingkat telecommunications infrastructure services at
nasional dan internasional. both the national and international levels.
2. Memastikan kepuasan pelanggan dengan 2. Ensuring customer satisfaction by consistently
menerapkan standar Sistem Manajemen applying Integrated Management System
Terintegrasi secara konsisten untuk meningkatkan standards to strengthen customer trust.
kepercayaan pelanggan.
3. Melindungi keamanan informasi dari berbagai 3. Protecting information security from various
ancaman dan risiko, baik yang bersumber dari threats and risks, both internal and external to the
dalam maupun luar organisasi. organization.
4. Melaksanakan komitmen lingkungan dan 4. Implementing environmental and occupational
keselamatan kerja dengan: safety commitments by:
• Mencegah pencemaran lingkungan • Preventing environmental pollution.
• Menyediakan sarana dan prasarana K3 dan • Providing occupational health, safety, and
Lingkungan guna mengurangi risiko cedera dan environmental (HSE) facilities and infrastructure
penyakit akibat kerja serta insiden lingkungan. to minimize the risk of work-related injuries,
illnesses, and environmental incidents.
5. Mematuhi regulasi dan standar yang berlaku, 5. Complying with applicable regulations and
termasuk peraturan perundang-undangan serta standards, including laws and other requirements
persyaratan lain terkait Sistem Manajemen Mutu, related to Quality Management, Information
Keamanan Informasi, Layanan, dan K3, dan Security, Services, Occupational Health & Safety
Lingkungan. (OHS), and Environmental Management Systems.
6. Melakukan peningkatan berkelanjutan dalam 6. Continuously improving the implementation of
penerapan Sistem Manajemen Terintegrasi di the Integrated Management System across all
seluruh tingkatan dan fungsi perusahaan. company levels and functions.
7. Meningkatkan kompetensi karyawan sesuai 7. Enhancing employee competencies in their
bidang keahliannya agar lebih memahami dan respective f ields to better understand and
mengimplementasikan Sistem Manajemen implement the Integrated Management System
Terintegrasi secara efektif. effectively.
8. Menerapkan program Stop Working Authority 8. Implementing the Stop Work Authority (SWA)
(SWA), yang memberikan hak kepada seluruh program, granting all employees, contractors, and
karyawan, kontraktor, dan pengunjung untuk visitors the right to halt work if unsafe actions or
menghentikan pekerjaan jika terdapat tindakan conditions are identified in the workplace.
atau kondisi yang tidak aman di tempat kerja.
9. Meningkatkan kesadaran anti-penyuapan, 9. Raising anti-bribery awareness, both among
baik di kalangan karyawan maupun pemangku employees and stakeholders associated with the
kepentingan yang berhubungan dengan company.
perusahaan.
10. Menetapkan Fungsi Kepatuhan Anti Penyuapan 10. Establishing the Anti-Bribery Compliance Function
(FKAP) sebagai entitas independen untuk (FKAP) as an independent entity to ensure
memastikan pemenuhan persyaratan anti- compliance with anti bribery requirements within
penyuapan dalam perusahaan. the company.
Implementasi kebijakan ini di seluruh tingkatan The implementation of these policies across all levels
organisasi dikawal langsung oleh Departemen of the organization is directly overseen by the ISO
ISO, yang memastikan kebijakan tidak hanya Department, ensuring that the policies are not only
dikomunikasikan dan dipahami, tetapi juga diterapkan communicated and understood, but also consistently
dan dipelihara secara konsisten dalam keseharian implemented and maintained in the Company’s day-
operasional Perseroan. to-day operations.
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Dalam menjalankan fungsi ini, Departemen ISO In carrying out this function, the ISO Department
melaksanakan audit internal secara berkala, conducts periodic internal audits, evaluates
mengevaluasi tingkat kepatuhan terhadap standar compliance with applicable standards, and prepares
yang berlaku, serta menyusun dan memelihara and maintains all related documentation. Beyond
seluruh dokumentasi terkait. Lebih dari sekadar a compliance function, the ISO Department also
fungsi kepatuhan, Departemen ISO juga berperan plays an active role in strengthening the integrated
aktif dalam penguatan sistem manajemen terintegrasi management system through risk control,
melalui pengendalian risiko, pemantauan kinerja, performance monitoring, and the implementation of
dan penerapan continuous improvement yang continuous improvement across all operational lines.
berkelanjutan di seluruh lini operasional.
Dalam menjaga kualitas layanan berbasis teknologi, In maintaining technology-based service quality, the
Perseroan telah menerapkan standar internasional Company has implemented international standards,
Sistem Manajemen Mutu ISO 9001:2015 dan Sistem including the ISO 9001:2015 Quality Management
Manajemen Layanan (ISO 20000-1:2018), sebagai System and the ISO 20000-1:2018 Service
bagian dari komitmen untuk memberikan layanan Management System, as part of its commitment
yang andal dan berkualitas bagi pelanggan. to delivering reliable and high-quality services to
customers.
ISO 9001: 2015 QUALITY MANAGEMENT SYSTEM
ISO/IEC 20000-1:2018 INFORMATION TECHNOLOGY SERVICE MANAGEMENT SYSTEM
ISO 27001:2013 INFORMATION SECURITY MANAGEMENT SYSTEM
Menjamin bahwa bahwa produk dan layanan yang dihasilkan MORATELINDO telah memenuhi persyaratan
kualitas, layanan, dan keamanan untuk memenuhi kebutuhan pelanggan secara konsisten.
Ensuring that the products and services delivered by MORATELINDO meet quality, service, and safety
standards to consistently fulfill customer needs.
Petugas Nusantara Data Center (NDC) Jakarta berinteraksi langsung dengan klien sebagai bagian dari
komitmen Moratelindo dalam menghadirkan layanan data center yang andal, responsif, dan berstandar tinggi.
Nusantara Data Center (NDC) Jakarta personnel engaging directly with clients as part of Moratelindo’s
commitment to delivering reliable, responsive, and high-standard data center services.
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Inovasi dan Pengembangan Produk Innovation and Development of
atau Jasa [F.26] Product or Service [F.26]
Inovasi merupakan faktor kunci keberlanjutan bisnis Innovation is a key driver of Moratelindo’s business
Moratelindo. Perseroan meyakini bahwa kemampuan sustainability. The Company believes that the ability
untuk terus berkembang dan menjawab kebutuhan to continuously evolve and respond to dynamic
pelanggan yang dinamis adalah prasyarat untuk customer needs is essential to maintaining long-term
mempertahankan relevansi dan daya saing dalam relevance and competitiveness.
jangka panjang.
Sepanjang tahun 2025, fokus inovasi Moratelindo Throughout 2025, Moratelindo’s innovation efforts
diarahkan pada penguatan kapasitas dan perluasan were focused on strengthening capacity and
jangkauan jaringan, baik di dalam negeri maupun di expanding network coverage, both domestically and
tingkat internasional. Di sisi infrastruktur data center, internationally. In terms of data center infrastructure,
Perseroan mencatatkan utilisasi keenam data center the Company recorded utilization of its six operational
yang telah beroperasi sebesar 76% per 31 Desember data centers at 76% as of December 31, 2025.
2025.
Pada jaringan akses, cakupan serat optik Moratelindo Within the access network, Moratelindo’s fiber optic
terus diperluas secara signifikan. Jumlah rumah coverage continued to expand significantly. The
yang telah terjangkau oleh jaringan serat optik number of households passed (homepass) increased
(homepass) meningkat dari 788.239 per 31 Desember from 788,239 as of December 31, 2024 to 1,075,581
2024 menjadi 1.075.581 pada tahun 2025, seiring in 2025, in line with growing connectivity demands
meningkatnya kebutuhan konektivitas di berbagai across sectors including education, business, and the
sektor mulai dari pendidikan, bisnis, hingga dunia workforce.
kerja.
Hasil dari pengembangan ini dirasakan langsung oleh The results of this development are directly
pelanggan. Moratelindo kini menghadirkan layanan experienced by customers. Moratelindo now delivers
internet berkecepatan tinggi dengan harga yang high-speed internet services at affordable prices,
terjangkau, dilengkapi akses ke beragam konten dari complemented by access to diverse content from
content provider yang telah berkolaborasi dengan content providers collaborating with the Company.
Perseroan. Dukungan purna jual juga semakin mudah After-sales support has also become more accessible
dijangkau melalui Point of Presence yang kini telah through Points of Presence, which are now available
tersebar di 441 titik layanan dari Sumatera hingga at 441 service locations from Sumatra to Papua.
Papua.
Produk dan Jasa yang Sudah Dievaluasi Products/Services Evaluated for
Keamanannya bagi Pelanggan [F.27] [3-3] Customer Safety [F.27] [416-1]
[416-1]
Setiap produk dan layanan Moratelindo melewati Each Moratelindo product and service undergoes
proses evaluasi dan uji coba yang terstruktur a structured evaluation and testing process before
sebelum sampai ke tangan pelanggan, mengacu being delivered to customers, in accordance with
pada ketentuan internal maupun regulasi eksternal both internal provisions and applicable external
yang berlaku. Seluruh prosedur operasional dan regulations. All underlying operational procedures and
proses bisnis yang mendasarinya telah diaudit dan business processes have been audited and certified
disertifikasi oleh badan berwenang, sebagai jaminan by authorized bodies, ensuring the Company’s quality
atas kualitas dan kepatuhan Perseroan terhadap and compliance with required standards.
standar yang dipersyaratkan.
Dalam layanan akses internet Oxygen.id, keamanan In the Oxygen.id internet access service, customer
pelanggan dijaga melalui dua lapis perlindungan. security is maintained through two layers of protection.
Pertama, DNS Sehat, yaitu sistem penyaringan yang First, DNS Sehat, a filtering system that automatically
secara otomatis memblokir akses ke konten dan blocks access to harmful content and websites. This
situs negatif. Basis data sistem ini disinkronisasi system’s database is regularly synchronized with that
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secara berkala dengan sistem milik Kementerian of the Ministry of Communication and Information
Komunikasi dan Informatika RI, sehingga situs- Technology of the Republic of Indonesia, enabling
situs berbahaya yang baru terdeteksi dapat segera newly identified harmful sites to be promptly blocked.
diblokir. Kedua, sistem Anti-DDoS (Distributed Second, an Anti-DDoS (Distributed Denial of Service
Denial of Service Protection) yang dirancang untuk Protection) system designed to detect, prevent, and
mendeteksi, mencegah, dan memitigasi serangan mitigate cyberattacks that could disrupt networks or
siber yang berpotensi melumpuhkan jaringan atau online services. Both systems are routinely monitored
layanan daring. Kedua sistem ini dipantau secara rutin by the Company’s IT Department to ensure optimal
oleh Departemen IT Moratelindo untuk memastikan performance in accordance with the ISO 27001:2013
kinerjanya selalu optimal sesuai standar ISO Information Security Management System standard.
27001:2013 tentang Sistem Manajemen Keamanan
Informasi.
Sebagai langkah akhir dalam siklus layanan, As a final step in the service cycle, each product
setiap serah terima produk kepada pelanggan handover to customers is documented through a
didokumentasikan melalui Berita Acara Serah Terima Handover Report (BAST), confirming that all inspection
(BAST) yang memuat konfirmasi bahwa seluruh tahap stages have been completed in accordance with the
pemeriksaan telah diselesaikan sesuai dengan jenis selected product and service type.
produk dan layanan yang dipilih.
Layanan akses internet Moratelindo (Oxygen.id) telah Moratelindo’s internet access service (Oxygen.id)
dipastikan aman dan bebas dari konten negatif, berkat is ensured to be safe and free from harmful content
penerapan “DNS SEHAT”. Sistem ini menyaring akses through the implementation of “DNS SEHAT.” This
terhadap konten atau situs web negatif, sehingga system filters access to negative content or websites,
semua pelanggan yang menggunakan layanan internet ensuring that all customers using Moratelindo’s internet
Moratelindo selalu aman dan terlindungi. Selain itu, services remain secure and protected. In addition,
DNS SEHAT Moratelindo dapat mensinkronisasi basis DNS SEHAT synchronizes its database periodically
datanya dengan sistem milik Kementerian Komunikasi with that of the Ministry of Communication and
dan Informatika RI secara berkala, guna mendeteksi Information Technology of the Republic of Indonesia
dan memblokir situs-situs negatif baru yang muncul. to detect and block newly emerging harmful websites.
Dampak Produk dan Jasa [F.28] [3-3] [417-1] Impact of Products/Services [F.28] [417-1]
Moratelindo memandang pemantauan dampak Moratelindo views the monitoring of product and
produk dan layanan sebagai bagian tak terpisahkan service impacts as an integral part of its responsibility
dari tanggung jawabnya kepada pelanggan. Informasi to customers. Information regarding products and
mengenai produk dan layanan dikomunikasikan services is communicated transparently through
secara transparan melalui kanal media sosial resmi Moratelindo’s and Oxygen.id’s official social
Moratelindo dan Oxygen.id, serta dicantumkan media channels, and is also detailed in customer
secara rinci dalam surat perjanjian pelanggan. Hal agreements. This is intended to ensure that customers
ini ditujukan untuk memastikan setiap pelanggan clearly understand what they are using and what the
memahami dengan jelas apa yang mereka gunakan Company commits to deliver.
dan apa yang dijanjikan Perseroan.
Pemantauan dampak dilakukan secara aktif melalui Impact monitoring is actively carried out through a
layanan Customer Care yang beroperasi 24 jam Customer Care service that operates 24 hours a day,
sehari, 7 hari seminggu, dan dapat diakses melalui 7 days a week, accessible via telephone hotline, social
hotline telepon, media sosial, maupun e-mail. Kualitas media, and email. Response quality is measured
respons diukur melalui service level call dan response through service level call and response time based
time berdasarkan parameter yang telah ditetapkan, on established parameters, while the effectiveness
sementara efektivitas pemulihan gangguan diukur of issue resolution is measured using the Mean Time
menggunakan indikator Mean Time to Recovery/ to Recovery/Restore (MTTR) indicator. Throughout
Restore (MTTR). Sepanjang tahun 2025, tidak terdapat 2025, there were no incidents of non-compliance
insiden ketidakpatuhan dalam aspek pelabelan, related to labeling, product/service information, or
informasi produk/jasa, maupun pemasaran. [417-2] marketing practices. [417-2] [417-3]
[417-3]
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Pada periode yang sama, MTTR tercatat sebesar During the same period, MTTR was recorded at 6
6 jam 19 menit menurun dibandingkan MTTR pada hours and 19 minutes, improving from 6 hours and
2024 sebesar 6 jam 56 menit, mencerminkan 56 minutes in 2024, reflecting the effectiveness
efektivitas sistem operasional yang terus dibenahi. of continuously enhanced operational systems.
Mekanisme penanganan keluhan mulai dari Customer Complaint handling mechanisms, ranging from 24-
Care 24 jam hingga pemantauan MTTR telah efektif hour Customer Care to MTTR monitoring, have proven
dalam menyelesaikan permasalahan pada tingkat effective in resolving operational issues without
operasional, tanpa harus berujung pada penghentian leading to the discontinuation of products or services.
produk atau layanan.
Dengan mekanisme pemantauan yang berjalan With consistently implemented monitoring
secara konsisten, tidak terdapat produk atau layanan mechanisms, no Moratelindo products or services
Moratelindo yang dihentikan maupun dibatalkan were discontinued or withdrawn during the 2025
selama periode pelaporan tahun 2025. Tidak ada reporting period. There were no recalls triggered
penarikan yang dipicu oleh pengaduan pelanggan, by customer complaints, regulatory violations, or
pelanggaran regulasi, maupun kegagalan layanan systemic service failures. [F.29]
yang bersifat sistemik. [F.29]
Keluhan Pelanggan dan Waktu Merespons
Customer Complaints and Response Time
Jumlah Pengaduan Rata-Rata Waktu Perbaikan (jam:menit)
Tipe Masalah Trouble Ticket MTTR (hours:minutes)
Problem Type
2025 2024 2023 2025 2024 2023
Segmen Pelanggan Wholesale, Telco, dan Enterprise
Wholesale, Telco, and Enterprise Customer Segments
Koneksi Mati
27,583 26,734 23,706 4:51 5:29 8:22
Down
Masalah Koneksi
1,970 1,366 2,593 14:12 22:15 10:10
Intermittent
Internet Buruk
2,892 3,387 866 5:49 4:55 25:07
Bad Perfomance
Flapping 2,177 772 574 1:02 1:59 5:05
Degrade 959 787 770 32:48 35:13 19:58
Latensi Tinggi
1,001 566 385 17:24 17:48 12:15
High Latency
Tidak Dapat Mengakses Situs Web
415 418 387 3:09 3:35 7:57
Cannot Access Website
Data Hilang pada Koneksi
526 388 278 11:55 10:26 16:54
Data Loss
Masalah pada E-mail
32 71 82 2:45 8:28 25:06
Email problem
Lampu Router Berkedip
- - - - - -
Flicker
Total 37,555 34,489 29,641 6:19 6:56 9:26
Segmen Retail
Retail Segments
Akses Internet Tidak Tersambung
32,024 18,681 118,220 11:15 08:51 41:41
Down Connection
Akses Internet Lambat
34,353 18,322 12,336 17:11 17:26 9:24
Slow Connection
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Pengembangan Masyarakat & Tanggung Jawab kepada Pelanggan
Community Development & Customer Responsibility
Survei Kepuasan Pelanggan terhadap Sustainable Financial Product and/or
Produk dan/atau Jasa Keuangan Service Customer Satisfaction Survey
Berkelanjutan [F.30] [F.30]
Selain merespons pengaduan dan keluhan pelanggan, In addition to responding to customer complaints
Perseroan juga secara proaktif mengukur kepuasan and grievances, the Company also proactively
pelanggan melalui survei yang diselenggarakan measures customer satisfaction through surveys
secara rutin setiap tahun. Survei tahun 2025 conducted regularly on an annual basis. The 2025
mencakup empat segmen pelanggan yang terdiri dari survey covered four customer segments—wholesale,
wholesale, telco, enterprise, dan pengguna internet telco, enterprise, and residential internet users—with
rumah, dengan hasil yang mencerminkan tingkat results reflecting a high level of satisfaction across all
kepuasan yang tinggi di seluruh segmen sebagai segments, as follows:
berikut:
Tingkat Kepuasan Pelanggan
2025 2024 2023
Customer Satisfaction Levels
Wholesale, Telco, dan Enterprise
100% 96% 95%
Wholesale, Telco, and Enterprise
Ritel/Internet Rumah
100% 86% 88%
Retail/Home Internet
Tim Network Operations Center (NOC) melakukan pemantauan operasional jaringan secara real-time
untuk memastikan keandalan layanan dan menjaga kualitas konektivitas Moratelindo secara optimal.
The Network Operations Center (NOC) team conducts real-time network operational monitoring to
ensure service reliability and maintain optimal connectivity quality across Moratelindo’s network.
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Privasi Data Pelanggan Customer Data Privacy
Perseroan menerapkan kebijakan perlindungan data The Company implements a comprehensive personal
pribadi yang komprehensif yang mengatur jenis data protection policy that governs the types of
data pribadi yang dikumpulkan (data identitas dan personal data collected (identity and contact data) and
kontak), serta mengatur tujuan penggunaannya explicitly defines the purposes of its use. Customer
secara eksplisit. Data pelanggan hanya dibatasi untuk data is strictly limited to operational needs and visitor
keperluan operasional dan verifikasi pengunjung. verification. The Company does not use customers’
Perseroan tidak menggunakan data pribadi pelanggan personal data for targeted advertising or secondary
untuk keperluan targeted advertising atau tujuan commercial purposes.
komersial sekunder.
Data disimpan dalam sistem yang aman dan dihapus Data is stored in secure systems and automatically
secara otomatis setelah 90 hari sejak data tersimpan. deleted after 90 days from the date of storage. All
Seluruh mekanisme pengumpulan data dilakukan data collection mechanisms are carried out through
melalui aplikasi resmi atau email resmi. Perseroan official applications or official email channels. The
juga memberikan hak kepada subjek data untuk Company also grants data subjects the right to access,
mengakses, mengoreksi, dan menghapus data correct, and delete their personal data in accordance
pribadinya sesuai dengan ketentuan peraturan with applicable laws and regulations, including the
perundang-undangan yang berlaku, termasuk Personal Data Protection Law (PDP Law).
Undang-Undang Perlindungan Data Pribadi (UU PDP).
Sepanjang tahun 2025, Perseroan tidak menggunakan Throughout 2025, the Company did not use customer
data pribadi pelanggan untuk tujuan sekunder di personal data for any secondary purposes beyond the
luar keperluan operasional yang telah ditetapkan. defined operational needs. Accordingly, during 2025,
Dengan demikian, selama tahun 2025 tidak terdapat no customer data was processed for commercial
pelanggan yang datanya diproses untuk kepentingan interests or any purposes outside the scope explicitly
komersial atau tujuan lain di luar lingkup yang telah stated in the privacy policy.
dinyatakan secara eksplisit dalam kebijakan privasi.
Kerugian Moneter dari Proses Hukum Monetary Losses from Legal Proceedings
terkait Privasi Data Related to Data Privacy
Sepanjang periode pelaporan tahun 2025, Perseroan During the 2025 reporting period, the Company did
tidak menghadapi proses hukum yang berkaitan not face any legal proceedings related to violations of
dengan pelanggaran privasi data pelanggan. Tidak customer data privacy. There were no financial losses
terdapat kerugian finansial yang timbul dari klaim, arising from claims, lawsuits, or legal settlements
gugatan, atau penyelesaian hukum terkait privasi related to data privacy.
data.
Insiden Kebocoran Data Data Breach Incidents
Perseroan tidak mencatat adanya insiden kebocoran The Company recorded no material data breach
data (data breach) yang bersifat material selama incidents during 2025. It implements a multi-layered
tahun 2025. Perseroan menerapkan sistem security system, including certification under the
keamanan berlapis termasuk sertifikasi Sistem ISO 27001:2022 Information Security Management
Manajemen Keamanan Informasi ISO 27001:2022 System, to ensure the confidentiality and integrity of
untuk memastikan kerahasiaan dan integritas data customer data.
pelanggan.
Ke depan, Perseroan berkomitmen untuk menerapkan Going forward, the Company is committed to
dan memperoleh sertifikasi ISO 27701:2019 untuk implementing and obtaining ISO 27701:2019
Sistem Manajemen Informasi Privasi (Privacy certification for its Privacy Information Management
Information Management System/PIMS). Sertifikasi System (PIMS). This certification will expand and
ini akan memperluas dan memperkuat kerangka ISO strengthen the existing ISO 27001 framework, serving
27001 yang sudah berjalan, menjadi bentuk komitmen as a tangible commitment to standardized personal
nyata terhadap standarisasi operasional perlindungan data protection practices and compliance with the
data pribadi dan kepatuhan terhadap Undang- Personal Data Protection Law (Law No. 27 of 2022).
Undang Perlindungan Data Pribadi (UU PDP No. 27
Tahun 2022).
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Pengembangan Masyarakat & Tanggung Jawab kepada Pelanggan
Community Development & Customer Responsibility
Pengaduan yang Terbukti Terkait Substantiated Complaints Concerning
Pelanggaran Privasi Pelanggan dan Customer Privacy Violations and Loss of
Kehilangan Data Pelanggan [418-1] Customer Data [418-1]
Selama tahun pelaporan 2025, Perusahaan tidak During the 2025 reporting period, the Company neither
menerima maupun mengidentifikasi pengaduan received nor identified any substantiated complaints
yang terbukti terkait pelanggaran privasi pelanggan, related to customer privacy violations, whether from
baik yang berasal dari pihak eksternal maupun dari external parties or regulators. In addition, no incidents
regulator. Selain itu, tidak terdapat insiden kebocoran, of data breaches, theft, or loss of customer data were
pencurian, atau kehilangan data pelanggan yang identified during the reporting period. Accordingly,
teridentifikasi sepanjang periode pelaporan. Dengan there were no significant violations related to
demikian, tidak terdapat pelanggaran signifikan customer privacy, including those associated with
yang berkaitan dengan privasi pelanggan, termasuk incidents from previous years.
yang terkait dengan kejadian pada tahun-tahun
sebelumnya.
Moratelindo menerima penghargaan Indonesia Best Telecommunication Infrastructure Industry
for Advancing Digital Access dari Warta Ekonomi & Industry.co.id sebagai bentuk apresiasi atas
kontribusi dalam memperkuat daya saing dan inovasi industri nasional. Penghargaan ini diterima oleh
Vice President HRGA, Hekal S. Yahya, pada 24 Juli 2025.
Moratelindo received the Indonesia Best Telecommunication Infrastructure Industry for Advancing
Digital Access award from Warta Ekonomi & Industry.co.id, recognizing its contribution to strengthening
national industry competitiveness and innovation. The award was received by Vice President HRGA,
Hekal S. Yahya, on July 24, 2025
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Lampiran
Appendices
09
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Daftar Pengungkapan sesuai POJK 51/2017 Index [G.4]
List of Disclosures in Accordance with POJK 51/2017 Index
No Indeks Nama Indeks Halaman
Index No. Index Name Page
Strategi Keberlanjutan
Sustainability Strategy
Penjelasan Strategi Keberlanjutan
A.1 63
Explanation Sustainability Strategy
Ikhtisar Kinerja Keberlanjutan
Sustainability Performance Highlights
Ikhtisar Kinerja Ekonomi
B.1 16
Economic Performance Highlights
Ikhtisar Kinerja Lingkungan Hidup
B.2 18
Environmental Performance Highlights
Ikhtisar Kinerja Sosial
B.3 19
Social Performance Highlights
Profil Perusahaan
Company Profile
Visi, Misi, dan Nilai Keberlanjutan
C.1 41, 52
Vision, Mission, and Value of Sustainability
Alamat Perusahaan
C.2 40
Company’s Address
Skala Perusahaan
C.3 42, 44, 111-113
Scale Enterprises
Produk, Layanan, dan Kegiatan Usaha yang Dijalankan
C.4 46
Products, services and business activities
Keanggotaan pada Asosiasi
C.5 48
Member of Association
Perubahan Organisasi Bersifat Signifikan
C.6 48
Change of Significant Organization
Penjelasan Direksi
Directors Statement
Penjelasan Direksi
D.1 29-31
Directors Statement
Tata Kelola Keberlanjutan
Sustainability Governance
Penanggungjawab Penerapan Keuangan Berkelanjutan
E.1 66
Management of Sustainable Finance Implementation
Pengembangan Kompetensi terkait Keuangan berkelanjutan
E.2 70
Competency Development related Sustainable Finance
Penilaian Risiko atas Penerapan Keuangan Berkelanjutan
E.3 59-62
Risk Assessment for Sustainable Finance Implementation
Hubungan dengan Pemangku Kepentingan
E.4 54
Stakeholder Engagement
Permasalahan terhadap Penerapan Keuangan Berkelanjutan
E.5 68
Challenges of Sustainable Financial Implementation
Kinerja Keberlanjutan
Sustainability Performance
Kegiatan Membangun Budaya Keberlanjutan
F.1 68
Building a Culture of Sustainability
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Lampiran
Appendices
No Indeks Nama Indeks Halaman
Index No. Index Name Page
Kinerja Ekonomi
Economic Performance
Perbandingan Target dan Kinerja Produksi, Portofolio, Target Pembiayaan, atau Investasi, Pendapatan
dan Laba Rugi
F.2 90
Comparison of performance targets and production, portfolios, financial targets, or investment,
revenue and profit and loss
Perbandingan Target dan Kinerja Portofolio, Target Pembiayaan, atau Investasi pada Instrumen
Keuangan atau Proyek yang Sejalan
F.3 91
Comparison of performance targets and production, portfolios, financial targets, or investment on
Financial Instruments or projects in line with Sustainable Finance Implementation.
Kinerja Lingkungan
Environmental Performance
Umum
General
Biaya Lingkungan Hidup
F.4 97
Environmental Costs
Aspek Material
Material Aspects
Penggunaan Material yang Ramah Lingkungan
F.5 98
The Use of Environmentally Friendly Materials
Aspek Energi
Energy Aspects
Jumlah dan Intensitas Energi yang Digunakan
F.6 99
The number and the intensity of energy use
Upaya dan Pencapaian Efisiensi Energi dan Penggunaan Energi Terbarukan
F.7 100
The efforts and achievements made energy efficiency including the use of renewable energy sources
Aspek Air
Water Aspects
Penggunaan Air
F.8 103
Water Consumption
Aspek Keanekaragaman Hayati
Biodiversity Aspects
Dampak dari Wilayah Operasional yang Dekat atau Berada di Daerah Konservasi atau Memiliki
F.9 Keanekaragaman Hayati 105
The impact of operational areas near or in the area of conservation or biodiversity
Usaha Konservasi Keanekaragaman Hayati
F.10 105
Biodiversity conservation efforts
Aspek Emisi
Emission Aspects
Jumlah dan Intensitas Emisi yang Dihasilkan Berdasarkan Jenisnya
F.11 101
The number and intensity of emissions produced by type
Upaya dan Pencapaian Pengurangan Emisi yang Dilakukan
F.12 102
The efforts and achievement of emission reductions undertaken
Aspek Limbah dan Efluen
Aspect of Waste and Effluents
Jumlah Limbah dan Efluen yang Dihasilkan berdasarkan Jenis
F.13 107
The amount of waste and effluent generated by Type
Mekanisme Pengelolaan Limbah dan Efluen
F.14 107
Waste and Effluent Management Mechanism
Tumpahan yang Terjadi (Jika Ada)
F.15 106
Spill that Occurred (if any)
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No Indeks Nama Indeks Halaman
Index No. Index Name Page
Aspek Pengaduan terkait Lingkungan Hidup
Aspect of Environmental Complaints
Jumlah dan Materi Pengaduan Lingkungan Hidup yang Diterima dan Diselesaikan
F.16 107
The Number and Material environmental Complaints Received and Resolved
Kinerja Sosial
Social Performance
Komitmen LJK, Emiten, atau Perusahaan Publik untuk Memberikan Layanan atas Produk dan/atau
F.17 Jasa yang Setara Kepada Konsumen 134
The Company’s Commitment to Deliver Products and/or Services Equivalent to the Consumer.
Aspek Ketenagakerjaan
Employment Aspects
Kesetaraan Kesempatan Bekerja
F.18 111
Equality of employment Opportunities
Tenaga Kerja Anak dan Tenaga Kerja Paksa
F.19 114
Child Labor and Forced Labor
Upah Minimum Regional
F.20 114, 116
The Minimum Wage
Lingkungan Bekerja yang Layak dan Aman
F.21 119, 125
Environmental Work Decent and Safe
Pelatihan dan Pengembangan Kemampuan Pegawai
F.22 125
Training and Competency Development for Employees
Aspek Masyarakat
Community Aspects
Dampak Operasi terhadap Masyarakat Sekitar
F.23 128
Operational Impacts to Local Communities
Pengaduan Masyarakat
F.24 129
Public complaints
Kegiatan Tanggung Jawab Sosial Lingkungan (TJSL)
F.25 130, 132
Environmental Social Responsibility Activities (TJSL)
Tanggung Jawab Pengembangan Produk/Jasa Berkelanjutan
Responsibility on the Development of Sustainable Finance Products and/or Services
Inovasi dan Pengembangan Produk/Jasa Keuangan berkelanjutan
F.26 140
Innovation and Development of Sustainable Finance Products and/or Services
Produk/Jasa yang Sudah Dievaluasi Keamanannya bagi Pelanggan
F.27 140
Customer Safety
Dampak Produk/Jasa
F.28 141
Impact of Products/Services
Jumlah Produk yang Ditarik Kembali
F.29 142
The Number of Products Recalled
Survei Kepuasan Pelanggan terhadap Produk dan/atau Jasa Keuangan Berkelanjutan
F.30 143
Survey of Customer Satisfaction
Lain-Lain
Others
Verifikasi Tertulis dari Pihak Independen, Jika Ada
G.1 N/A
Written Verification from Independent Parties (If Any)
Lembar Umpan Balik
G.2 157
Feedback Sheet
Tanggapan terhadap Umpan Balik Laporan Keberlanjutan Tahun Sebelumnya
G.3 N/A
Response to Previous Year’s Sustainability Report Feedback
Daftar Pengungkapan sesuai POJK 51/2017
G.4 148
List of Disclosures in Accordance with POJK 51/2017
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Lampiran
Appendices
Indeks GRI
GRI Index
PT Mora Telematika Indonesia Tbk telah menyiapkan laporan dengan referensi
Pernyataan Penggunaan GRI Standards untuk periode 1 Januari 2024 - 31 Desember 2024.
Statement of Use PT Mora Telematika Indonesia Tbk has prepared this report with reference to the
GRI Standards for the period of January 1, 2024 – December 31, 2024
GRI 1 yang Digunakan GRI 1: Landasan 2021
GRI 1 Used GRI 1: Foundation 2021
Standar GRI No Indeks Pengungkapan Halaman
GRI Standard Index Disclosures Page
Pengungkapan Umum
General Disclosures
GRI 2: Organisasi dan Praktik Pelaporan
Pengungkapan Umum The Organization and Its Reporting Practises
General Disclosures
Informasi mengenai organisasi
2-1 40
Organizational details
Entitas organisasi yang termasuk dalam laporan keberlanjutan
2-2 8
Subsidiaries included in the organization’s sustainability reporting
Periode pelaporan, frekuensi, dan titik kontak
2-3 8
Reporting period, frequency and contact point
Penyajian kembali informasi
2-4 9
Restatements of information
Assurance oleh pihak eksternal
2-5 9
External assurance
Aktivitas dan Pekerja
Activities and Workers
Aktivitas, rantai nilai, dan hubungan bisnis lainnya
2-6 44, 46, 48, 93
Activities, value chain and other business relationships
Karyawan
2-7 120
Employees
Pekerja yang bukan merupakan karyawan
2-8 48
Workers who are not employees
Tata Kelola
Governance
Struktur dan komposisi tata kelola
2-9 77-78
Governance structure and composition
Nominasi dan seleksi badan tata kelola tertinggi
2-10 79
Nomination and selection of the highest governance body
Ketua badan tata kelola tertinggi
2-11 77-78
Chair of the highest governance body
Peran badan tata kelola tertinggi dalam mengawasi pengelolaan dampak
2-12 Role of the highest governance body in overseeing the management of 66
impacts
Pendelegasian wewenang untuk tanggung jawab mengelola dampak
2-13 66-67
Delegation of responsibility for managing impacts
Peran badan tata kelola tertinggi dalam pelaporan keberlanjutan
2-14 66
Role of the highest governance body in sustainability reporting
Konflik kepentingan
2-15 89
Conflicts of interest
Mengomunikasikan hal-hal kritis
2-16 83
Communication of critical concerns
Pengetahuan kolektif badan tata kelola tertinggi
2-17 82
Collective knowledge of the highest governance body
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Standar GRI No Indeks Pengungkapan Halaman
GRI Standard Index Disclosures Page
Mengevaluasi kinerja badan tata kelola tertinggi
2-18 78, 81
Evaluation of the performance of the highest governance body
Kebijakan remunerasi
2-19 78, 81
Remuneration policies
Proses untuk menentukan remunerasi
2-20 78, 81
Process to determine remuneration
Rasio kompensasi total tahunan
2-21 N/A
Annual total compensation ratio
Strategi, Kebijakan, dan Praktik
Strategy, Policies, and Practices
Pernyataan mengenai strategi pembangunan berkelanjutan
2-22 52, 63
Statement on sustainable development strategy
Komitmen kebijakan
2-23 64, 110
Policy commitments
Menanamkan komitmen kebijakan dalam organisasi
2-24 96, 136
Embedding policy commitments
Proses remediasi dampak negatif
2-25 128
Processes to remediate negative impacts
Mekanisme untuk saran dan masalah etika
2-26 107, 110, 118
Mechanisms for seeking advice and raising concerns
Kepatuhan hukum dan peraturan
2-27 105, 111, 118, 120
Compliance with laws and regulations
Keanggotaan asosiasi
2-28 48
Membership associations
Keterlibatan Pemangku Kepentingan
Stakeholder Engagement
Pendekatan untuk keterlibatan pemangku kepentingan
2-29 54
Approach to stakeholder engagement
Kesepakatan perundingan kolektif
2-30 N/A
Collective bargaining agreements
Topik Material
Material Topic
Proses Penentuan Topik
3-1 52, 57
Process to determine material topics
Daftar Topik Material
3-2 57-58
List of Material Topics
Keterbukaan Topik Spesifik
Disclosure of Specific Topics
Dampak Ekonomi
Economic Impacts
205 Antikorupsi
Anti-Corruption
GRI 205: Manajemen Topik Material
3-3
Antikorupsi Managements of Material Topic
Anti-Corruption
Operasi-operasi yang dinilai memiliki risiko terkait korupsi
205-1 86
Operations assessed for risks related to corruption
Komunikasi dan pelatihan Antikorupsi
205-2 86
Anti-corruption communication and trainings
Kasus korupsi dan penindakan kasus korupsi
205-3 87
Corruption cases and its prosecution
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Lampiran
Appendices
Standar GRI No Indeks Pengungkapan Halaman
GRI Standard Index Disclosures Page
Dampak Lingkungan
Environmental Impacts
302 Energi
Energy
GRI 3:
Manajemen Topik Material
Topik Material 3-3 98
Managements of Material Topic
Material topic
GRI 302: Konsumsi energi organisasi
302-1 99
Energi Organizational energy consumption
Energy
Konsumsi energi di luar organisasi
302-2 N/A
Energy consumption outside of the organization
Intensitas energi
302-3 99
Energy intensity
Pengurangan konsumsi energi
302-4 99
Energy consumption reduction
Pengurangan kebutuhan energi untuk produk dan layanan
302-5 100
Reductions in energy requirements of products and services
305 Emisi
Emissions
GRI 3:
Manajemen Topik Material
Topik Material 3-3 100
Managements of Material Topic
Material topic
GRI 305: Emisi yang Dihasilkan Perusahaan (Scope 1)
305-1 101
Emisi Emissions produced by the Company (Scope 1)
Emissions
Emisi dari energi tidak langsung (Scope 2)
305-2 101
Emissions from indirect energy (Scope 2)
Emisi dari energi tidak langsung (Scope 3)
305-3 101
Emissions from indirect energy (Scope 3)
Intensitas Emisi GRK
305-4 101
GHG Emission Intensity
Reduksi emisi GRK
305-5 102
GHG emissions reduction
Dampak Sosial
Social Impacts
403 Kesehatan & Keselamatan Kerja
Occupational Health & Safety
GRI 403: Sistem manajemen K3
403-1 119
Kesehatan dan OHS management system
Keselamatan Kerja
Occupational Health Identifikasi kecelakaan kerja, penilaian risiko dan prosedur investigasi
and Safety atas sebuah insiden
403-2 122
Work accident identification, risk assessment and incident investigation
procedures
Layanan Kesehatan Kerja
403-3 120
Occupational Health Services
Partisipasi, konsultasi, dan komunikasi pekerja tentang keselamatan dan
kesehatan kerja
403-4 120
Worker participation, consultation and communication on occupational
health and safety
Pelatihan bagi pekerja mengenai keselamatan dan kesehatan kerja
403-5 120
Worker training on occupational health and safety
Pemberian layanan kesehatan karyawan
403-6 120
Promotion of worker health
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Standar GRI No Indeks Pengungkapan Halaman
GRI Standard Index Disclosures Page
Pencegahan dan mitigasi dampak dari keselamatan dan kesehatan kerja
yang secara langsung terkait hubungan bisnis
403-7 122
Prevention and mitigation of impacts on occupational safety and health
that are directly related to business relations.
Karyawan yang diberikan perlindungan oleh sistem manajemen
403-8 kesehatan dan keselamatan kerja 120
Workers covered by an occupational health and safety management system
Kecelakaan Kerja
403-9 124
Work-related injuries
404 Pelatihan dan Pendidikan
Trainings and Education
GRI 404: Rerata jam pelatihan karyawan, menurut gender dan jenjang jabatan
404-1 125
Pelatihan dan Average employees training hours, based on gender and position level
Pendidikan
Training and Education Program peningkatan kompetensi karyawan, dan program prajabatan
404-2 125
Employee competence program, and pre-position program
405 Keberagaman dan Kesamaan Kesempatan
Diversity and Equal Opportunities
GRI 405 Keanekaragaman badan tata kelola dan karyawan
405-1 112
Keberagaman Diversity of governance bodies and employees
Diversity
Rasio gaji pokok dan remunerasi perempuan dibandingkan laki-laki
405-2 111, 116
Ratio of basic salary and remuneration of women to men
413 Masyarakat Lokal
Local Communities
GRI 3:
Manajemen Topik Material
Topik Material 3-3 128
Managements of Material Topic
Material topic
GRI 413: Operasi dengan keterlibatan masyarakat lokal, penilaian dampak, dan
Masyarakat Lokal Program Pengembangan Komunitas
413-1 128
Local Communities Operational involving local communities, impacts evaluation, and
Community Development Program
GRI 413: Operasi yang secara aktual dan yang berpotensi memiliki dampak
Masyarakat Lokal negatif signifikan terhadap masyarakat lokal
413-2 128
Local Communities Operations with significant actual and potential negative impacts on
local communities
418 Privasi Pelanggan
Customer Privacy
GRI 418 Privasi Pengaduan yang berdasar mengenai pelanggaran terhadap privasi
Pelanggan pelanggan dan hilangnya data pelanggan
418-1 145
Customer Privacy Substantiated complaints concerning breaches of customer privacy and
losses of customer data
Laporan Keberlanjutan 2025 | Sustainability Report 2025
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Page 155
Lampiran
Appendices
Penyelarasan Operasional Perseroan pada Kontribusi
terhadap Tujuan Pembangunan Berkelanjutan (TPB)
Alignment oftThe Company's Operations with the Sustainable
Development Goals (SDGs)
Sebagai bagian dari komitmen keberlanjutan Every initiative the Company undertakes is purposefully
Perseroan, setiap inisiatif yang dijalankan dirancang designed to drive meaningful, measurable progress
untuk mendukung pencapaian Tujuan Pembangunan toward the Sustainable Development Goals (SDGs).
Berkelanjutan (TPB) secara nyata dan terukur. The following are some of the Company’s initiatives to
Berikut ini sejumlah inisiatif Perseroan mendukung support the achievement of the SDGs.
pencapaian TPB.
SDGs Aktivitas / Komitmen Mora GRI Disclosure Halaman
Goal Mora Activity / Commitment (Kode / Code) Pages
Upaya dukungan pendidikan melalui program CSR; peningkatan literasi digital & keterampilan
GRI 404-2 125
TIK masyarakat
GRI 413-1 128
Educational support through CSR programs; improving community digital literacy & ICT skills
GRI 405-1
Penyetaraan gender di level manajemen; kebijakan non-diskriminasi & equal opportunity 112
GRI 405-2
Gender equality at management level; non-discrimination & equal opportunity policy 111,116
GRI 406-1
Efisiensi energi di seluruh layanan & operasional; penggunaan energi terbarukan
GRI 302 99-100
Energy efficiency across all services & operations; use of renewable energy
Pencegahan kecelakaan kerja (fatality) dan Penyakit Akibat Kerja (PAK)
GRI 403 119-124
Prevention of workplace fatalities and occupational diseases (PAK)
GRI 404-1
Persentase karyawan memenuhi minimal jam pelatihan yang ditentukan
GRI 404-2 125
Percentage of employees meeting minimum stipulated training hours
GRI 404-3
Peningkatan jumlah backbone & kapasitas data center; pemerataan akses internet via CSR
GRI 203-1
Expansion of backbone network & data center capacity; equitable internet access through 132
GRI 203-2
CSR
GRI 416-1
Mengutamakan kepuasan pelanggan; standar layanan infrastruktur yang andal
GRI 417-1 134
Prioritizing customer satisfaction; reliable infrastructure service standards
GRI 417-2
GRI 306-1
GRI 306-2
Mengelola limbah B3 dari operasional jaringan & data center
GRI 306-3 106-107
Manage hazardous waste (B3) from network & data center operations
GRI 306-4
GRI 306-5
GRI 204-1
Jumlah pemasok barang yang menjalani pelatihan ESG dan menerapkan perhitungan emisi
GRI 308-1 106
Number of goods suppliers undergoing ESG training and applying emission calculations
GRI 414-1
GRI 305-1
GRI 305-2
Mengurangi intensitas emisi GRK & melakukan offset karbon
GRI 305-3 101
Reduce GHG emission intensity & carry out carbon offsets
GRI 305-4
GRI 305-5
GRI 205-1 86
Persentase tindak lanjut aduan whistleblower; pelatihan anti-penyuapan & anti-korupsi rutin
GRI 205-2 86
tahunan
GRI 205-3 87
Whistleblower complaint follow-up rate; annual anti-bribery & anti-corruption training
GRI 2-26 107, 110, 118
Menegakkan standar tinggi pencegahan kebocoran data (major data breach) & kepatuhan UU PDP
High standards to prevent major data breaches & comply with Personal Data Protection Law GRI 418-1 144-145
(UU PDP)
Pemerataan hak akses internet melalui program CSR; perluasan jaringan ke daerah 3T GRI 413-1
128
Equitable internet access through CSR programs; network expansion to 3T (remote) regions GRI 203-1
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Page 156
Lembar Umpan Balik [G.2]
Feedback Form
Kami mohon kesediaan dari Bapak/Ibu/Saudara selaku We solicit your cooperation as stakeholders to provide
para pemangku kepentingan untuk memberikan umpan feedback on this report. The PT Mora Telematika
balik terkait laporan ini. Laporan Keberlanjutan 2025 Sustainability Report 2025 describes the Company’s
PT Mora Telematika Indonesia Tbk menggambarkan sustainability performance during the year. We would
kinerja keberlanjutan Perusahaan. Kami sangat be grateful for all inputs, criticisms, and suggestions
menghargai semua masukan, kritik, dan saran. received.
Nama (bila berkenan) : ....................................................................................................................................................................
Name (if you may) .................................................................
Institusi/Perusahaan : ....................................................................................................................................................................
Institution/Company .................................................................
Surel : ....................................................................................................................................................................
Email .................................................................
Telp/Hp : ....................................................................................................................................................................
Tel/Cell (if you may) .................................................................
Mohon beri penilaian atas manfaat informasi topik yang paling bermanfaat bagi Anda dalam laporan ini
(1: tidak bermanfaat, 5: sangat bermanfaat).
Please rate the usefulness of the topics below in terms of being beneficial to you
(1: not useful, 5: very useful).
a. Teknologi d. Kesehatan dan keselamatan kerja
[ ___________ ] [ ___________ ]
Technology Occupational health and safety
b. Kinerja ekonomi e. Pelatihan dan pendidikan
[ ___________ ] [ ___________ ]
Economic performance Training and education
c. Energi f. Komunitas lokal
[ ___________ ] [ ___________ ]
Energy Local communities
Topik/informasi lain apa yang Anda harap disediakan dalam laporan keberlanjutan mendatang?
What other topics/information do you hope to see in future sustainability reports?
................................................................................................................................................................................................................................................
........................................................................
.................................................................................................................................................................................................................................................
.......................................................................
Mohon berikan saran/usul/komentar Anda atas laporan ini
Please provide your suggestions/comments on this report
.................................................................................................................................................................................................................................................
.......................................................................
.................................................................................................................................................................................................................................................
.......................................................................
PT Mora Telematika Indonesia Tbk
Grha 9, Jalan Penataran No. 9
Kel. Pegangsaan, Kec. Menteng
Jakarta Pusat 10320, Indonesia.
Terima kasih atas partisipasi Anda. Pertanyaan dan input terkait
T: (+62 21) 3199 8600
Laporan Keberlanjutan ini dapat diakses melalui:
F: (+62 21) 314 2882 Thank you for your participation. All questions and inputs related to this
E: info@moratelindo.co.id, corsec@moratelindo.co.id Sustainability Report can be accessed through:
Laporan Keberlanjutan 2025 | Sustainability Report 2025
156 PT Mora Telematika Indonesia Tbk
Page 157
Lampiran
Appendices
HALAMAN INI SENGAJA DIKOSONGKAN
THIS PAGE IS INTENTIONALLY LEFT BLANK
Laporan Keberlanjutan 2025 | Sustainability Report 2025
PT Mora Telematika Indonesia Tbk 157
Page 158
2025 Laporan Keberlanjutan
Sustainability Report
PT Mora Telematika Indonesia Tbk
Grha 9
Jalan Penataran No. 9, Kelurahan Pegangsaan,
Kecamatan Menteng, Jakarta Pusat, 10320, Indonesia.
Tel. : (+62 21) 3199 8600
Fax. : (+62 21) 314 2882
Email : corsec@morarepublic.co.id
Names mentioned 64 people and organisations named in the text · linked when the evidence is strong
unresolved
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Telematika Indonesia Tbk
p.2 ×2
unresolved
org
PT Palapa Ring Barat
p.8 ×3
unresolved
org
PT Palapa Timur Telematika
p.8 ×8
unresolved
org
PT Oxygen Multimedia Indonesia
p.8 ×3
unresolved
org
PT Indo Pratama Teleglobal
p.8 ×3
unresolved
org
PT Oxygen Infrastruktur Indonesia
p.8 ×2
unresolved
org
PT Oxygen Infrastruktur Indonesia Periode Pelaporan
p.8
unresolved
org
Indonesia Stock Exchange
p.9 ×2
unresolved
org
PT Mora Telematika Indonesia Tbk’s
p.9
unresolved
org
PT Mora Telematika
p.13 ×4
unresolved
org
Indonesia Tbk
p.13 ×2
unresolved
org
Issuance Indonesia Tbk
p.22
unresolved
org
BSI Assurance UK Limited
p.22 ×5
unresolved
org
Kementerian Ketenagakerjaan Republik Indonesia The Ministry of Manpower
p.23
unresolved
org
Financial Services Authority
p.28 ×3
unresolved
org
Ministry of Environment
p.31
unresolved
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Kementerian Lingkungan Hidup
p.31
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person
Vice
· President Director
p.36 ×2
unresolved
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Notary Daniel Parganda Marpaung
p.40 ×2
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H. Kode Saham MORA Stock
p.40
unresolved
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PT Candrakarya Multikreasi
p.42 ×2
unresolved
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Aulia Taufani
· Notaris
p.46
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Taufani
p.46
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Minister of Law and Human Rights
p.46
unresolved
org
PT Eka Mas Republik
p.48
unresolved
org
PT Bank Syariah
p.71
unresolved
org
PT Intranusa
p.72
unresolved
org
Finance Corporation
p.72
unresolved
person
Piagam
· Komisaris
p.79
unresolved
org
Solusi Terpadu
· Direktur Utama
p.82
unresolved
person
Konektivitas
· President Director
p.82 ×2
unresolved
org
PT Tri Jaringan Bisnis
p.82
unresolved
person
Reviving Domestic Growth
· Direktur Utama
p.82 ×3
unresolved
org
Navigating Global Shocks
· President Director
p.82 ×2
unresolved
—
Genta Andika Putra
· Wakil Direktur Utama
p.82 ×5
unresolved
person
Inspiring Connectivity Workshop
· Wakil Direktur Utama
p.82 ×2
unresolved
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ZTE Corporation
p.82 ×2
unresolved
org
Transformative Islamic Finance
· Wakil Direktur Utama
p.82 ×2
unresolved
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Bank Syariah Indonesia Vice
p.82
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person
ZTE Day
· Wakil Direktur Utama
p.82 ×2
unresolved
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Intelligenct Future
· Director
p.82
unresolved
person
Wavelengths Network
· Wakil Direktur Utama
p.82 ×2
unresolved
org
Bank Permata Vice
p.82
unresolved
org
PT Palapa Timur Telematika. Renewable
p.91
unresolved
org
Departemen Government
p.96
unresolved
org
Departemen ISO.
p.96 ×2
unresolved
org
Departemen Government Relations
p.96
unresolved
org
Departemen ESG
p.96
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