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Supporting a Sustainable Future
Through Green Investment
2023 SUSTAINABILITY REPORT
PT Bank Mandiri (Persero) Tbk
Plaza Mandiri
Jl. Jend. Gatot Soebroto Kav. 36-38
Jakarta 12190, Indonesia
Tel. (62-21) 526 5045, 526 5095
Fax: (62-21) 527 4477, 427 5577
www.bankmandiri.co.id
mandiri call 14000
PT Bank Mandiri (Persero) Tbk. is Licensed and Supervised
by the Indonesia Financial Service Authority (OJK)
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About Theme
Supporting a Sustainable Future
Through Green Investment
Bank Mandiri plays a crucial role in driving the green economic of sustainable practices and an ESG financing desk capable
transition, an essential step towards creating a more sustainable of offering various innovative sustainable financial solutions
future, mitigating environmental impact, and developing new to accelerate the low-carbon economy, such as green loans,
economic opportunities in technology and sustainable sectors. transition financing, and Sustainability Linked-Loans (SLL).
In 2023, the bank issued a Sustainable Public Offering (SPO) Additionally, Bank Mandiri is engaged in carbon trading and
of Sustainable Environmental Insight Bonds, also known as is the first bank in Indonesia to launch digital carbon tracking,
Green Bonds, with a target of Rp10 trillion. The proceeds from aiming to achieve Net Zero Emissions (NZE) in operations
this offering will be utilized to finance or refinance activities by 2030. Through these programs, Bank Mandiri declares its
falling under the Environmental Insight Business Activities (EIBA) readiness to support sustainable development and to become
category. Furthermore, Bank Mandiri has established an ESG a pioneer of green banking in Indonesia.
unit serving as a control tower to oversee the implementation
2 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 3
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Table of Contents
2 About Theme
01
About
02
Sustainability
03
Sustainable
04
Sustainable
Bank Mandiri Strategy Banking Operations
9 Message From The Board of Commissioners and The 79 Sustainability Commitment 96 Sustainable Banking 133 Information Security and Data
President Director 80 Our Achievements 97 Sustainable Financing Protection
16 Vision and Mission 82 Sustainability Strategy 2024-2028 103 Sustainable Financing Products 150 Customers Protection
17 About Bank Mandiri 98 Sustainability Culture 115 Sustainable Funding 160 Green Operations
20 Scale and Reach 118 Sustainable Investments 168 Sustainable Mandirian
26 Sustainability Performance Highlights 119 Responsible Financing Approach 190 Health and Safety in the Workplace
34 Sustainability Performance 2021-2023
35 Our Contribution to Sustainable Development Goals
63 Company Culture
66 Awards
05
Sustainability
06
Corporate
07
About the
Beyond Banking Governance Sustainability Report
194 Financial Services for Indonesia 238 Corporate Governance 296 About the Sustainability Reports
198 Digital Innovations to Improve Financial 259 Governance Assessment 297 Material Topic and its Boundary
Services Access 261 ESG Governance 300 Sustainability Performance Data
222 Sustainability Research & Policy Advocacy 272 Risk Management 314 GRI Content Index
224 Developing Prosperous Communities 281 Ethics and Anti-fraud 321 List of Disclosure following POJK-51/2017
291 Stakeholder Management 324 SDG’s Link in GRI Standards
332 Feedback Form
334 Independent Assurance Statement
336 Green Bond Impact Report
4 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 5
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01 About Bank Mandiri Bank Mandiri is Indonesia’s largest bank in terms of assets. It plays a crucial role in supporting the country’s economic development and significantly contributes to the financial sector. Committed to continuous improvement, Bank Mandiri is actively enhancing innovation and transformation in its customer services.
Page 5
ABOUT BANK MANDIRI
Message From The Board of Scale and Sustainability Performance Sustainability Performance Our Contribution to Sustainable
Vision Mission About Bank Mandiri Company Culture Awards
Commissioners and The Reach Highlights 2021-2023 Development Goals
President Director
Message from the Board of
Commissioners
We are advancing
sustainability through our
SUPPORTING SUSTAINABILITY awareness of personal financial management through our
2024-2028 Sustainability annual financial literacy activities.
Entering 2024, the global economy has the opportunity to
Framework with the recover following the expectation of a decline in global interest We are also accelerating the growth of the low-carbon economy
rates, specifically in the United States, as the inflation becomes in Indonesia through sustainability assessments carried out by
aspiration of ‘Becoming more controlled. This is likely to lead a potentianl global interest the Mandiri Institute. This initiative promotes the adoption of
rate reduction, which will have a positive impact on economic sustainability values through policy advocacy and research
Indonesia’s Sustainability performance. related to the financial sector, sectoral trends, and regional
Champion for A Better Future. On the other hand, there are global risk posing challenges to
and global standards.
the world economy, such as the slowdown in the economies of
the United States, China, and ongoing geopolitical pressures NEXT PLANS
in the Middle East. These geopolitical risks have the potential
The establishment of sustainable finance is a complex
to disrupt economic growth and may impact energy supplies.
endeavor that demands individuals with the necessary skills
As seen in previous years, when energy supplies are disrupted,
to fulfill the obligations and long-term objectives that have
issues of energy security and affordability take precedence
been established. We will continuously enhance our internal
over sustainability. Thus, causing a shift in our focus away from
proficiency in ESG and cultivate a sustainable business mindset
sustainability issues.
to expedite the development of a low-carbon business
Therefore, Bank Mandiri is aimting to perform advance ecosystem. We will ingrain this culture into our business
sustainability through our 2024-2028 Sustainability Framework practices so that all Mandirian, the Board of Directors, and
with the aspiration of 'Becoming Indonesia's Sustainability the Board of Commissioners recognize the significance of
Champion for A Better Future.’ Through this framework, we integrating ESG principles into our business operations.
are committed to leading Indonesia's transition to a low-carbon
Furthermore, we will optimize opportunities to develop
economy, achieving Net Zero Emissions in operations by 2030,
Dear stakeholders, sustainable financial products and services, both in terms of
and catalyzing inclusive growth with social impact to achieve
funding and financing, and promote digitalization to create
Following the pandemic, business operations the Sustainable Development Goals. We will implement these
fast and secure financial services with a lower carbon footprint.
and social mobility have now returned to commitments through three main pillars: Sustainable Banking,
normal, signaling a global economic recovery. Sustainable Operation, and Sustainability Beyond Banking.
With gratitude to the Almighty, Bank Mandiri APPRECIATION
Under the pillar of Sustainable Banking, we have managed
successfully concluded the year 2023 with On behalf of the Board of Commissioners of Bank Mandiri, we
sustainable portfolios, including Sustainability Linked Loans and
robust business performance and contributed to would like to express our appreciation to the Board of Directors
Corporate-in-Transition Financing. Additionally, we offer Green
Indonesia's efforts to transition to a low-carbon of Bank Mandiri and all Mandiri employees for the dedication
Bonds, ESG Repo, and Sustainable Bonds. To ensure ESG aspects
economy. shown throughout the year 2023. We would also like to extend
integration in lending, we have formulated credit policies that
our gratitude to our customers, shareholders, and partners for
For over 25 years, we have been a partner to incorporate ESG principles and evaluate ESG risks in financing.
the trust they have placed in us to continue contributing to a
the Indonesian government and have positively
Initiatives to perform our green operations are implemented low-carbon and inclusive sustainable financial achievement.
contributed to the economic and social impact
through the Sustainable Operation pillar by utilizing renewable
by providing financial products and services to
energy and promoting the use of electric vehicles. To address
various segments of society. We are committed
cyber risks, we promote digitalization with potential risk On behalf of the Board of Commissioners,
to continuously developing financial products
mitigation mechanisms. In terms of data security, we maintain
and services that support the transition to
the highest standards and continuously enhance employee
a low-carbon economy, in compliance with
awareness.
Environmental, Social, and Governance (ESG)
principles. Our goal is to provide the best benefits Through the Sustainability Beyond Banking pillar, we provide
for stakeholders, the environment, and ensure a productive microcredit and expand financial services through MUHAMAD CHATIB BASRI
sustainable future for the next generations. digital innovations such as Livin’, Livin’ Merchant, KOPRA, and President Commisioner/Independent Commissioner
Smart branch. We are also committed to increasing public
8 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 9
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ABOUT BANK MANDIRI
Message From The Board of Scale and Sustainability Performance Sustainability Performance Our Contribution to Sustainable
Vision Mission About Bank Mandiri Company Culture Awards
Commissioners and The Reach Highlights 2021-2023 Development Goals
President Director
Message from the
President Director [OJK D.1]
We play a crucial role in
achieving the government’s
Dear stakeholders, bank offices that operate efficiently with minimal carbon
target to achieve Net-Zero With gratitude to the Almighty, we are pleased to present
emissions, assessing the greenhouse gas emissions associated
with our financing activities, and expanding funding sources
Emission by 2060 or sooner the Sustainability Report for the reporting period of 2023,
to tackle the impact of climate change through green loan
outlining the achievements and performance of Bank Mandiri
and supporting the transition in upholding sustainability principles throughout the business
disbursement and the issuance of green and sustainable bonds.
chain.
to a low-carbon economy We have been a partner of the Indonesian government in RESPONSE TO SUSTAINABLE FINANCE CHALLENGES
through the implementation creating positive economic and social impact for over 25 years
We recognize that the implementation of sustainable finance is
by providing financial products and services for all segments
a lengthy journey fraught with diverse challenges. Some of the
of sustainable finance by of society. Currently, we also play a crucial role in realizing
obstacles we encounter in implementing sustainable finance
the government's target to achieve Net-Zero Emission by
promoting financing for green 2060 or sooner and support the transition to a low-carbon
include internal comprehension and capabilities, customer and
partner understanding of ESG aspects, readiness of systems and
economy through the implementation of sustainable finance
business operations. by promoting financing for green business operations.
processes to facilitate the integration of sustainable finance into
the Bank's business activities, heightened cyber risks arising
We will continue to actively develop financial products and from the digitalization of processes, and evolving regulations
services that support the transition to a low-carbon economy, related to sustainable finance.
in line with environmental, social, and governance principles,
For this reason, we are continuously cultivating ESG expertise
to provide the best benefits to stakeholders, the environment,
and fostering a green business mindset to expedite the
and ensure a bright future for future generations.
establishment of a low-carbon business ecosystem. We aim
to incorporate these practices into our standard business
operations, ensuring that the entire Bank Mandiri family
SUSTAINABILITY STRATEGY
comprehends the urgency and implements ESG aspects in
Our contribution to the implementation of sustainable their daily activities.
finance in Indonesia commenced with the introduction of the
Additionally, we will develop sustainable financial products and
Sustainable Finance Action Plan 2019 – 2023 to the Financial
services from both funding and financing perspectives, promote
Services Authority. Following the completion of the initial five-
digitalization while implementing mechanisms to mitigate cyber
year sustainable finance agenda in 2023, we have laid out a
risks, and engage in regular dialogue with regulators and other
sustainability framework for the subsequent five years to realize
stakeholders to optimize the implementation of sustainable
the vision of 'Becoming Indonesia's Sustainability Champion
finance in Indonesia.
for A Better Future'.
Through this framework, we are committed to leading
Indonesia's transition to a low-carbon economy, achieving Net SUSTAINABLE FINANCIAL PERFORMANCE
Zero Emissions for the Bank's operational activities by 2030 and
Sustainable Banking
financing by 2060 or sooner, and catalyzing various growth
with social impacts to achieve the Sustainable Development Through the pillar of Sustainable Banking, we are committed
Goals. We will implement these commitments through three to leading Indonesia's transition to a low-carbon economy.
main pillars: Sustainable Banking, Sustainable Operation, and We realize this commitment through funding and financing
Sustainability Beyond Banking, along with eight key initiatives. activities that take into account ESG aspects.
These will be our main focus for the period 2024 – 2028.
As of December 2023, Bank Mandiri has disbursed Sustainable
In addressing climate change, we are pursuing two primary Financing in accordance with the Sustainable Business Activities
approaches: reducing greenhouse gas emissions from our Category (KKUB) in POJK 51/2017 of Rp264.08 trillion, marking
operational activities and directing financing towards climate a 15.4% year-on-year increase.
change mitigation and adaptation. This involves developing
10 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 11
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ABOUT BANK MANDIRI
Message From The Board of Scale and Sustainability Performance Sustainability Performance Our Contribution to Sustainable
Vision Mission About Bank Mandiri Company Culture Awards
Commissioners and The Reach Highlights 2021-2023 Development Goals
President Director
The bank continues to expand its range of sustainable products procuring charging stations for our other operational areas. of the importance of data protection through training and Muda Mandiri (WMM), and Rumah BUMN program.
to support customers, particularly those in high carbon- campaigns for both Mandiri employees and customers.
Additionally, we are actively purchasing carbon credits through To accelerate the low-carbon economy in Indonesia, we conduct
intensive sectors, by offering financial solutions such as Green
the Indonesian Carbon Exchange (IDX), established in 2023 We constantly strive to be the preferred workplace for Mandiri sustainability research through the Mandiri Institute. The Mandiri
Loans, Sustainability-Linked Loans, and Corporate-in-Transition
as part of our commitment to support national agend on employees, particularly women. Currently, 52% of our total Institute promotes the implementation of sustainability values
Financing.
performing the Carbon Trading. employees are women, with 35% of them holding top-level through policy advocacy and research related to the financial
Furthermore, in 2023, Bank Mandiri introduced a sustainable management positions as Asistant Vice President or higher. sector, sectoral trends, and regional and global standards. The
The emission reduction in 2023 is 295,713 tons of CO2e or
fundraising instrument, Green Bonds Phase 1, with a value of We have established the Women Leadership Program and Mandiri Institute has been publishing annual reports regularly
decrease of 18% from the baseline in 2019. All carbon reduction
Rp5 trillion. the Srikandi Mandiri Program, both of which offer leadership since 2022, providing an overview of the current implementation
initiatives in operational activities have been mapped in the
training and mentoring opportunities to female employees. of ESG by the private sector in Indonesia and regional and global
To ensure the integration of ESG aspects in credit provision, Operational Emission Roadmap Scope-1 and Scope-2 of Bank
trends in the financial sector.
we have developed and implemented credit policies that Mandiri to achieve Net-Zero Emission by 2030. We are committed to creating a workplace free from
incorporate ESG aspects and have enforced sectoral credit discrimination and other unethical behavior. For this
In 2023, we calculated Scope 3 emissions, the indirect emissions
policies as binding provisions for businesses deemed to reason, we have developed a Respectful Workplace Policy,
from financing activities (financed emissions), in accordance APPRECIATION
have high ESG risks. In 2023, we reviewed and integrated the implementation of which is overseen by the Board of
with the Partnership for Carbon Accounting Financials (PCAF)
sectoral credit policies for six new sectors: pulp & paper, Commissioners as part of its supervisory function and reported On behalf of the Board of Directors of Bank Mandiri, we express
guidelines.
telecommunications, transportation, other transport equipment to the Minister of State-Owned Enterprises on a semester basis. our appreciation to the Board of Commissioners, shareholders,
industry (shipyards), pharmaceuticals & healthcare services, Based on calculations from debtor emission reports and other all Mandiri employees who have dedicated themselves
and oil and gas. available data, covering 44% of the total financing portfolio throughout 2023, and all customers who have entrusted and
(bank only), Bank Mandiri's financing and investment emissions Sustainability Beyond Banking supported Bank Mandiri to continue contributing to realizing
In terms of credit risk management, we have developed and
were 18.1 million tCO2e. This includes 13.5 million tCO2e from a low-carbon economy through the best financial services for
implemented a risk management system to assess ESG risks As the largest bank in Indonesia, we are committed to catalyzing
Loan Assets and 4.6 million tCO2e from Other Assets. The the community.
in financing, as outlined in the Industry Acceptance Criteria various growth with social impact to achieve the Sustainable
calculations for this reporting period will be further refined in
(IAC) technical guidelines edition III 2022 (Internal Regulation Development Goals. Initiatives to realize this commitment are
accordance with relevant standards and regulations, taking into
No.B3.P1.T16.IAC) for Credit Provision. We use this document to implemented under the pillar of Sustainability Beyond Banking.
consideration the availability and quality of data. On behalf of the Board of Directors of Bank Mandiri,
conduct environmental analysis during credit analysis. We aim to enhance community access to financial services,
The results of these calculations are a crucial basis for Bank particularly for those included in the priority criteria set by the
Our credit risk assessment adheres to the four-eyes principle,
Mandiri to comprehend the emission profile of the financing government, empower MSMEs through Digipreneurship, and
involving the Business Unit, Credit Risk Management Unit,
and investment portfolio, enabling the formulation of business conduct assessments on sustainability to accelerate the low-
and Legal and Compliance Group. The findings of ESG risk
strategies and risk management in the transition towards a low- carbon economy in Indonesia. DARMAWAN JUNAIDI
monitoring are reported to the Board of Directors through the President Director
carbon economy. We will continue to refine our calculation Direktur Utama
Risk Management and Policy Committee and to the Board of We provide financial products and services tailored to the needs
methodology to align with standard dynamics, regulatory
Commissioners through the Risk Monitoring Committee on a of the community, accessible through our bank branches, digital
directives, and data availability. The resulting calculations will
quarterly basis. services, Mandiri Agents, and other partners working with the
form the foundation for developing a decarbonization strategy
bank to provide financial services.
In terms of social financing, we have recorded a Social Portfolio aimed at achieving Net-Zero Emissions from financing by 2060
of Rp135 trillion, with disbursement of KUR (People's Business or sooner. To broaden our service coverage, we have enlisted 130,100
Credit) of Rp62.3 trillion to more than 2.88 million debtors. We individuals as Mandiri Agents. Mandiri Agents are our branchless
Furthermore, we are implementing digitalization initiatives
also disbursed a loan of Rp3.58 trillion through Fintech that banking initiative that aims to facilitate access to financial
through the Livin' application for retail customers and Kopra
focused on sustainable financing, benefiting 245,000 women. services for communities, particularly those in remote areas,
for wholesale customers. We are also operating smart branches,
without the need to visit physical bank branches. Customers
which represent a digital transformation of traditional bank
can utilize Mandiri Agents for account opening, cash deposits
branch offices, aimed at providing customers with fast, easy,
Sustainable Operation and withdrawals, fund transfers, purchases, and bill payments.
and secure financial services.
Moreover, Mandiri Agents are actively involved in community
We are committed to achieving Net-Zero Emissions in our
In addressing the risks of data and information security arising education, conducting activities related to financial literacy and
operations by 2030 and from financing by 2060 or sooner.
from business digitalization, we are committed to maintaining digital literacy. In certain areas, Mandiri Agents are equipped
Currently, we have four buildings implementing energy
the highest standards in data security and privacy by proactively with sign language skills to assist deaf or mute customers.
efficiency initiatives, and one buildings that certified as Green
ensuring that customer information is securely managed
Buildings. Additionally, we utilize renewable energy from 727 We are dedicated to enhancing the digital capabilities and
following applicable regulations. We will continue to update
units of solar panels which installed in three buildings. reducing the carbon footprint of MSMEs in Indonesia. To
data protection policies and practices to adapt to existing
support this, Bank Mandiri introduced the Livin' Merchant
To minimize fuel consumption, we advocate 136 units of developments to ensure that customer and bank data are
application, designed to assist MSMEs in managing sales,
electrical vehicles for operational purposes. We have acquired protected and minimize the risk of data breaches.
monitoring product inventory, and facilitating sales proceeds
several electric vehicles and hybrid, including cars and
The Directors of Information Technology, Risk Management, disbursement. Since its launch, the Livin' Merchant application
motorcycles and have established two electric vehicle charging
and Compliance & HR are responsible for ensuring the has been adopted by 1,7 million MSME players. Additionally,
stations. We are committed to collaborating with stakeholders
implementation of information security and personal data we empower MSMEs through the TJSL program, including
to further promote the use of electric vehicles, including
protection in our setting. We continuously enhance awareness initiatives such as the Mandiri Sahabatku program Wirausaha
12 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 13
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ABOUT BANK MANDIRI
Message From The Board of Scale and Sustainability Performance Sustainability Performance Our Contribution to Sustainable
Vision Mission About Bank Mandiri Company Culture Awards
Commissioners and The Reach Highlights 2021-2023 Development Goals
President Director
Responsibility for the
2023 Sustainability Report
Statement of the Board of Commissioners on Responsibility for the 2023
Statement of the Board of Directors on Responsibility for the 2023 Sustainability
Sustainability Report of PT Bank Mandiri (Persero) Tbk
Report of PT Bank Mandiri (Persero) Tbk.
We, the undersigned, review and declare that all information in the 2023 Sustainability Report of PT Bank Mandiri (Persero) Tbk
We, the undersigned, review and declare that all information in the 2023 Sustainability Report of PT Bank Mandiri (Persero) Tbk
has been fully and responsibly submitted and that we are fully responsible for the accuracy of the contents of the company's
has been fully and responsibly submitted and that we are fully responsible for the accuracy of the contents of the company's
Sustainability Report.
Sustainability Report.
This statement is made in all truthfulness.
This statement was made with all truthfulness
Jakarta, January 25, 2024 Jakarta, January 25, 2024
BOARD OF DIRECTORS BOARD OF COMMISSIONERS
Darmawan Junaidi Alexandra Askandar Muhamad Chatib Basri Andrinof A. Chaniago
President Director Vice President Director President Commissioner/Independent Vice President Commissioner/Independent
Agus Dwi Handaya Riduan Aquarius Rudianto Loeke Larasati Agoestina Muliadi Rahardja Heru Kristiyana
Compliance and HC Director Commercial Banking Director Network and Retail Banking Director Independent Commissioner Independent Commissioner Independent Commissioner
Toni E. B. Subari Susana Indah Kris Indriati Rohan Hafas Zainudin Amali Rionald Silaban Arif Budimanta
Operation Director Corporate Banking Director Institutional Relations Director Independent Commissioner Commissioner Commissioner
Sigit Prastowo Timothy Utama Eka Fitria Faried Utomo Nawal Nely Muhammad Yusuf Ateh
Finance and Strategy Director Information Technology Director Treasury and International Commissioner Commissioner Commissioner
Banking Director
14 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 15
Page 9
ABOUT BANK MANDIRI
Message From The Board of Scale and Sustainability Performance Sustainability Performance Our Contribution to Sustainable
Vision Mission About Bank Mandiri Company Culture Awards
Commissioners and The Reach Highlights 2021-2023 Development Goals
President Director
About
Bank Mandiri
Vision [OJK C.1]
To Prosper the Nation, Bank Mandiri's long-term vision for 2020-2024 is "to be your preferred financial partner" with
the following elaboration:
a Commitment to building long-term relationships based on trust with both business and individual customers. Bank
Mandiri serves all customers with international service standards through the provision of innovative financial
solutions. Bank Mandiri aims to be recognized for its performance, human resources, and best team collaboration.
b. Taking an active role in driving Indonesia's long-term growth and consistently delivering high returns for shareholders.
Mission
To support the vision, Bank Mandiri has also established a mission to offer reliable and simple digital banking solutions
that become part of customers' lives - "Seamlessly integrate our financial products and services into our customers'
lives by delivering simple, fast digital banking solutions" with the following elaboration:
a Oriented towards meeting market needs
1. Prioritizing customer interests by providing the best service through building a professional and friendly
attitude.
2. Providing a one-stop financial solution to customers through synergy with subsidiary companies.
3. Offering competitive and guaranteed products and focusing on the development of digital banking products
and networks to accommodate customer needs.
b Developing professional resources
1. Recruiting, training, and developing human resources based on talent and abilities.
2. Providing growth opportunities to all employees fairly and giving recognition and promotions based on
performance and dedication. Bank Mandiri is one of the largest state-owned banks in We are strongly committed to supporting sustainable
c Providing maximum benefits to stakeholders Indonesia in terms of assets. With a dedicated team of over development in Indonesia and contributing positively to
1. Providing maximum benefits to shareholders while still considering the interests of other stakeholders. 37,000 employees, we cater to the financial needs of businesses society. In addition to providing financial services, Bank Mandiri
2. Ensuring sustainable growth and profit improvement. and individuals across the nation, offering a diverse range supports the achievement of development agendas through
d Implementing open management of products and services. For more than 25 years, we have the implementation of sustainable social and environmental
1. Having a high commitment to work and responsibility. played a pivotal role in Indonesia's progress by providing responsibilities. This is an inseparable commitment in our efforts
2. Implementing open management and effective cooperation. support through loans, home ownership credit, transaction to create value for all stakeholders.
e Caring for the interests of society and the environment. services, savings, investments, and the financing of national
f. Considering the interests of society and the environment in every decision-making process. development projects.
16 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 17
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ABOUT BANK MANDIRI
Message From The Board of Scale and Sustainability Performance Sustainability Performance Our Contribution to Sustainable
Vision Mission About Bank Mandiri Company Culture Awards
Commissioners and The Reach Highlights 2021-2023 Development Goals
President Director
Share Ownership Percentage COMPANY IDENTITY [OJK C.2], [GRI 2-1]
8% Company Name PT Bank Mandiri (Persero) Tbk.
INA**
52%
Legal Form Limited Liability Company
48%
5%
Local Institutions
Deed of Establishment Deed No. 10 dated October 2, 1998, made before notary Sutjipto, S.H. and
Government of the Republic of 1,4% approved by the Minister of Justice of the Republic of Indonesia No. C2-16561.
Indonesia Public* ht.01.01 th 98 dated October 2, 1998, and has been announced in the State
Local Retail
Gazette of the Republic of Indonesia No. 97 dated December 4, 1998, additional
State Gazette of the Republic of Indonesia No. 6859.
33,6%
Foreign Ownership
Business Field [OJK C.4] Banking
Head Office Location Plaza Mandiri
Jl. Jenderal Gatot Subroto
Kav. 36-38 Jakarta 12190 IndonesIa
Operational Location 1. Domestic: All provinces in Indonesia
2. Overseas: Singapore, Malaysia, Hongkong, Timor Leste, People’s Republic of
China, England, and Cayman Islands
Telephone (62-21) 5265045
Facsimilie (62-21) 5274477, 527557
Website www.bankmandiri.co.id
Call Center 14000 - (021) 52997777
Controlling shareholders
Ownership structure
* In the composition of public shares as of December 31, 2023,
The Board of Commissioners and Directors own 0.07% of Bank
Mandiri’s shares
** Indonesia Investment Authority
18 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 19
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ABOUT BANK MANDIRI
Message From The Board of Scale and Sustainability Performance Sustainability Performance Our Contribution to Sustainable
Vision Mission About Bank Mandiri Company Culture Awards
Commissioners and The Reach Highlights 2021-2023 Development Goals
President Director
REGION IX KALIMANTAN
Scale and Reach
Jl. Lambung Mangkurat No. 3
[OJK C.3]
REGION I/SUMATERA 1 Banjarmasin, 70111
Jl. Pulau Pinang No. 1 Phone: (0511) 3365767
Medan, 20111 Fax: (0511) 3352249. 4366719
Phone: (061) 4153396. 4555434
OPERATIONAL AREA Fax : (061) 4153273
REGION X/SULAWESI DAN MALUKU
Table of Office Network by Region in 2023 Jl. R.A. Kartini No. 12-14 Makassar, 90111
REGION II/SUMATERA 2 Phone: (0411) 3629096. 3629097. 3634811
Other Office Network Jl. Kapten A. Rivai No. 1008 Fax: (0411) 3629095. 3650367
Region Branch Office Sub-Branch Office Palembang, 30135
ATM Phone: (0711) 364008 - 012. 364013
Region I/Sumatera 1 15 196 1,107 Fax: (0711) 310992. 3120417. 374279
REGION XII/PAPUA
Region II/Sumatera 2 14 211 845 Jl. Dr. Sutomo No. 1 Jayapura, 99111
Region III/Jakarta 1 12 235 1,727 Phone: (0967) 537081. 537183-4. 537189
Region IV/Jakarta 2 11 201 1,584 Fax: (0967) 537181
Region V/Jakarta 3 8 177 1,473
Region VI/Jawa 1 9 203 1,205
Region VII/Jawa 2 11 253 1,203
Region VIII/Jawa 3 13 281 1,661
Region IX/Kalimantan 12 149 748
Region X/Sulawesi dan Maluku 19 165 679
Region XI/Bali dan Nusa Tenggara 5 110 525
Region XII/Papua 10 44 254
Kantor Luar Negeri 7 1 16
TOTAL 146 2,226 13,027 REGION VI/JAWA 1
Jl. Soekarno Hatta No. 486
Bandung, 40266
Phone: (022) 7506242. 7511878 REGION VII/JAWA 2
Table of Office Network for the Last 5 Years Fax: (022) 7505810.7506632 Jl. Pemuda No. 73 Semarang, 50139
Phone: (024) 3517349. 3520484.3520487
Office Types 20232022 20222022 2021 2020 2019 Fax: (024) 3520485
Head Office 1 1 1 1 1 REGION III/JAKARTA 1
Branch Office 139 138 137 140 139 Jl. Lapangan Stasiun No. 2
Jakarta Barat, 11110
Overseas Office 7 7 7 7 7
Phone: (021) 6922004. 6922005
Sub-Branch Office*) 2,104 2,225 2,465 2,280 2,304 Fax: (021) 6922006 REGION VIII/JAWA 3
Cash Office - - - 90 140 REGION IV/JAKARTA 2 Jl. Basuki Rahmat No. 2-4
Jl. Kebon Sirih No. 83 Surabaya, 60271
Other Office Types:
Jakarta Pusat, 10340 Phone: (031) 5316764 – 66
- Payment Point 36 42 - 113 145 Phone: (021) 23565700. 39832922. Fax: (031) 5316776. 5320641. 5316597
- Mobile Cash 77 77 - 58 59 39832921
- Micro Mobile Cash 21 22 - 27 27 Fax: (021) 39832917. 39832918.
39832923
ATM 12,906 13,027 13,087 13,217 18,291
REGION V/JAKARTA 3 REGION XI/BALI DAN
1. In 2021, according to POJK No. 12/POJK.03/2021 dated July 30, 2022 on Commercial Banks, the Cash Office network, Payment Points, Jl. Jend. Sudirman Kav. 54-55 NUSA TENGGARA
Mobile Cash, and Micro Mobile Cash are classified as Sub-Branch Offices. Jakarta Selatan, 12190 Jl. Veteran No. 1 Denpasar,80111
2. In 2022, according to the letter OJK No. S-30/PB.11/2022 dated March 6, 2022 on APOLO Reporting – Office Network in accordance Phone: (021) 5267368. 5267337 Phone: (0361) 226761 – 3
with POJK No. 12/POJK.03/2021 on Commercial Banks, the Payment Point, Mobile Cash, and Micro Mobile Cash networks are no longer Fax: (021) 5267371.5267365 Fax: (0361) 224077. 261453. 235924
recorded as Sub-Branch Offices, but are only recorded as internal bank data.
20 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 21
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OVERSEAS OFFICES SUBSIDIARIES OUTSIDE THE TERRITORY OF INDONESIA
BANK MANDIRI SINGAPORE BANK MANDIRI DILI - TIMOR LESTE BANK MANDIRI (EUROPE) LIMITED LONDON MANDIRI INTERNATIONAL REMITTANCE
SDN. BHD
12 Marina View, 25 Rua de Abril No.10 Colmera Dili-Timor Leste
#19-01 Asia Square Tower 2, Phone: +670-331-7777/+6221-526-3769/ 2nd Floor, 4 Thomas More Square, Thomas More Street Wisma MEPRO
Singapore 018961 +6221- 527-1222 London, E1W 1 YW, United Kingdom Ground & Mezzanine Floor 29 & 31
Phone: 65-6213-5688/65-6213-5680 Fax: +670-331-7190/+670-331-7444/+6221-252- 1652/ Phone: +44-207-553-8688 Jalan Ipoh 51200 Kuala Lumpur
Fax: 65-6844-9833/65-6844-9808 +6221-526-3572 Fax: +44-207-553-8599 Phone: +603-4045 4988/+603-4043 5988
Website: www.ptbankmandiri.com.sg Website : www.bkmandiri.co.uk Website : www.mandiriremittance.com
SWIFT Code: BMRISGSG SWIFT Code: BMRIGB2L
BANK MANDIRI HONG KONG BANK MANDIRI DILI-TIMOR PLAZA-TIMOR LESTE
BUSINESS UNITS INCLUDED IN THIS
7th Floor Far East Finance Centre 16 Harcourt Road, Timor Plaza – Unit #/Unidade No. #203; 233; 204; 230; 231; 232
Hong Kong Jl. Nicolau Lobato. Comoro Dili - Timor Leste
SUSTAINABILITY REPORT
Phone: +852-2881-3632 Phone: +670-7307-7777
Fax: 852-2529-8131/852-2811-0735 [GRI 2-2]
Website : www.bankmandirihk.com
SWIFT Code: BMRIHKHH
This sustainability report only contains data and information from Bank Mandiri's headquarters, excluding its subsidiaries and
affiliates. However, Bank Mandiri has the following subsidiaries and affiliates:
REMITTANCE OFFICE HONG KONG BANK MANDIRI SHANGHAI
Shop 3. G/F. Keswick Court Room 4101, Shanghai Tower No. 501, Yin Cheng Zhong Road. SUBSIDIARIES:
3 Keswick Street Causeway Bay Hong Kong Pudong New District, Shanghai 200120, People’s Republic of
Phone: +852-2881-6650 China
Indonesia Malaysia
Fax: +852-2881-5386 Phone: +86-21-2033-2625/+86-21-2028-2806/
1. PT Bank Syariah Indonesia Tbk (“BSI”) 9. Mandiri Remittance Sdn. Bhd. (“MIR”)
+86-21-5037-2509
2. PT Bank Mandiri Taspen (“Bank Mantap”)
Fax: +86-21-5037-2707/ +86-21-5037-2547
3. PT Mandiri Tunas Finance (“MTF”) London, UK
BANK MANDIRI CAYMAN ISLANDS SWIFT Code: BMRICNSH
4. PT Mandiri Utama Finance (“MUF”) 10. Bank Mandiri (Europe) Ltd (“BMEL”)
5. PT AXA Mandiri Financial Services (“AXA Mandiri”)
Cardinal Plaza 3rd Floor, #30 Cardinal Avenue.
6. PT Asuransi Jiwa Inhealth Indonesia (“Mandiri Inhealth”)
PO BOX 10198, Grand Cayman
7. PT Mandiri Capital Indonesia (“MCI”)
KY 1 – 1002 Cayman Islands
8. PT Mandiri Sekuritas (“Mansek”)
Phone: +1-345-945-8891
Fax: +1-345-945-8892
SWIFT Code: BMRIKYKY
SECOND-TIER SUBSIDIARIES:
Indonesia Singapore
1. PT Mandiri Manajemen Investasi (“MMI”) 4. Mandiri Securities Pte. Ltd. (“MSPL”)
2. PT Mitra Transaksi Indonesia (“MTI”) 5. Mandiri Investment Management Pte. Ltd. ("MIMS")
3. PT FitAja Digital Nusantara
22 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 23
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MEMBERSHIP IN ASSOCIATION [OJK C.5], [GRI 2-28] Bank Mandiri is also a member of several relevant industry associations with strategic value for the bank's business. This is aimed at
enabling the bank to monitor the latest developments in the banking sector and play a role in enhancing industry understanding
Position in the Association and expertise. However, Bank Mandiri does not contribute financially except for regular membership fees.
Name of Association Scope
(Member/Management)
Asosiasi Emiten Indonesia (AEI) Member National
NAME OF ASSOCIATION/
PURPOSE OF ESTABLISHMENT
Forum Komunikasi Direktur Kepatuhan Perbankan (FKDKP) Management National FORUM
Perhimpunan Bank National (Perbanas) Management National
Himpunan Bank Milik Negara (Himbara) Member National Himpunan Bank Milik Negara Developing the capabilities of the Indonesian capital market to drive the national economy,
(HIMBARA) consisting of 4 state-owned banks.
Ikatan Bankir Indonesia (IBI) Member National
Lembaga Alternatif Penyelesaian Sektor Jasa Keuangan (LAPS SJK) Member National
Bank Association for Risk Management (BARA) Management National
Perhimpunan Bank Umum
Formulating banking policies.
World Economic Forum (WEF) Member International Nasional (PERBANAS)
APEC Business Advisory Council (ABAC) Member Asia Pacific
Perkumpulan Chief Information Officer Indonesia (ICIO) Management National
Forum Human Capital Indonesia (FHCI) Management National Supporting the implementation of sustainable finance in Indonesia as a form of climate
Inisiatif Keuangan Berkelanjutan
Indonesia Foreign Exchange Market Committee (IFEMC) Management National change risk mitigation and sustainable business opportunities to contribute to achieving
Indonesia (IKBI)
the Sustainable Development Goals.
Inisiatif Keuangan Berkelanjutan Indonesia Management National
Association Cambiste International - Financial Markets Association Management & Member National
(ACI FMA) Indonesia
Himpunan Pedagang Surat Utang (HIMDASUN) Management & Member National An integrated coordination platform to build a Sustainable Finance ecosystem in
Indonesia (policy harmonization, capacity building enhancement, incentive development),
Forum Komunikasi Kearsipan Perbankan (FKKP) Management & Member National ESG Task Force Nasional
including involvement in various national forums, consisting of regulators and 47 financial
Asosiasi Arsiparis Indonesia (AAI) Management & Member National institutions.
Indonesia Contact Center Association (ICCA) Management National
International Council of Museums (ICOM) Member International
Asosiasi Museum Indonesia (AMI) Member National An organization to plays a role in developing the contact center industry and serves as a
Indonesia Contact Center
networking platform in the contact center industry to develop contact center services,
Asosiasi Museum Daerah (AMIDA) Management & Member National Association (ICCA)
technology improvement, and business process contact center.
International Chamber of Commerce (ICC) Indonesia Management International
Asosiasi Bank Agen Penjual Efek Reksa Dana Indonesia (ABAPERDI) Management National
Asosiasi Bank Kustodi Indonesia Management & Member National
Asosiasi Wali Amanat Indonesia Member National
Forum Human Capital Perbankan Indonesia Management National
24 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 25
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SUSTAINABLE Growth
01
FINANCING SUSTAINABLE PORTFOLIO
15.4% YoY
Per DeCember 2023 (Q4 2023)
49% Rp264 GREEN PORTFOLIO
Economic Performance trillion
21.4% YoY
Green Portfolio
SUSTAINABLE
FINANCING FROM
51%
Highlights
TOTAL LOAN (BANK SOCIAL PORTFOLIO
10.6% YoY
ONLY) Social Portfolio
[B.1]
By Category
Profit Before Tax Net Profit of the Bank Operating Income MSMEs & Other Social Renewable Energy Clean Transportation
(in trillion Rupiah) (in trillion Rupiah) (in trillion Rupiah) Rp134 trillion Rp9.7 trillion Rp3.9 trillion
2023 2023 2023 Environmentally Sustainable Eco-efficient and/or circular Green Buildings
74.68 55.1 146.26 Rp6.6 trillion
Management of Living Natural economy Adapted Products,
Resources and Land Use Technology, & Processes
Rp102 trillion Rp5.3 trillion Sustainable Water &
Wastewater Management
2022 2022 2022
56.38 41.17 112 Rp1.1 trillion
2021 2021 2021
Sustainable Financing Products
38.36 28.03 112.61 Green Loan Sustainability Linked Loan Corporate in Transition Financing
Rp3.5 trillion Rp2.1 trillion Rp736 billion
Dividend Payments Total Consolidated Assets
(in trillion Rupiah) (in billion Rupiah)
2023 2023 Sustainable Funding
24.70 2.18
Sustainability Bonds (2021) ESG Repo (2022) Green Bonds (2023)
2022
16.82
2022
1.99 46% 71% 69%
USD300 USD500 Rp5
2021 2021
million 29% million 31% trillion
10.27 1.72
54%
Green Social Green Social Renewable Energy
Sustainable Agriculture
26 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 27
Page 15
STRATEGI
ABOUT BANK
KEBERLANJUTAN
MANDIRI
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02
For Mandirian
Number of Employees
(Mandirian)
38.965
Social Performance GENDER DIVERSITY
Highlights [B.3]
>AVP
Total
BoD & All
Level Employee
BoC
To Our Customers
22% 78% 35% 65% 52% 48%
37 million downloads
23 million pengguna
5,339,236 89.65%
Employee
Mandiri’s super app’ to grow retail
engagement
customer base and at the same time
Tap-to-Pay ensuring its stickiness through constant rate
First bank in Indonesia to provide tap to release of features Training hours followed by all Bank
pay feature through smartphone
Mandiri Employees
Payment
1.9 million downloads
Payment through QR with various 1.7 million registered For the Community
merchants
funding sources
Mandiri’s enabler to acquire offline
merchants, which started as complete 2.8 17,935 Rp62.3
Investment
Offers the convenience of mutual fund
point-of-sales platform with huga
scalability 130,100 million
Bank Mandiri
Indonesian
Migrant Workers Trillion
investment to customers
Mandiri Agents accounts have been mentored financial People’s Business Credit
successfully opened through management through Mandiri consisting of 2.88 million
4.2
Mandiri Agents Sahabatku debtors
million users
Paylater
Paylater loan facility with lower interest
and transaction fees compared to bank
The first bank to
consolidate the
services of four leading
5.7 12,522 14,139 56,000
competitors. Livin’ Paylater can be million people farmers MSMEs Entrepreneurs
used as a payment option at merchants e-wallet providers into a
Have received training through the
accepting QRIS payments. comprehensive banking app. Beneficiaries of the TJSL in Pamarican and Kebumen
BUMN House program
mentored through Wirausaha
program and financial received training from the Rice Muda Mandiri (WMM) Program
inclusion Miling Unit (RMU) program
28 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 29
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03
OPERATIONS
18%
GHG Emission Scope 1 and 2 [OJK F.11]
Bank Mandiri has measured carbon emissions, including
coverage 1 & 2 and made 2019 emissions as the baseline Reduction of Scope 1 and
2 emissions from the 2019
Environmental
baseline
17%
283,113 254,173 249,938 260,082 252,636
Performance 75,640 61,105
2020
64,319 42,698 43,077
Reduction in emission
intensity per employee from
the 2019 baseline.
Highlights
2019 2021 2022 2023
18,07
Scope 1 Scope 2 Historical data on carbon emissions scope 1 & 2 Bank Mandiri (tCO2e)
[B.3]
2019 2020 2021 2022 2023
Total 358,753 315,278 314,257 302,780 295,713
Intensity per em-
Million Ton CO eq 2
9.18 8.24 8.30 7.93 7.59 Emission from financing (Scope-3)
ployee (tCO2eq)*
* Intensity per employee was calculated involving Bank Mandiri’s employees and outsourcing employees
WASTE REDUCTION [F.13]
Description Unit 2023 2022 2021
Hazardous Waste Kg 1,520 4,400 1,200
Liquid Waste m 3
10,200 63,693 78,480
Liquid Waste Treated Using
m3 31,610 28,104 45,360
Reverse Osmosis
The first bank in Indonesia to launch The first bank in Indonesia to launch an
Digital Carbon Tracking eco-friendly card
WATER MANAGEMENT FUEL ENERGY CONSUMPTION ELECTRICITY CONSUMPTION
Penggunaan Air Daur Ulang
2023 2023 2023
141,106 m 3 599,749.98 GJ 1,040,756.60
1
Certified Green Building
241
Smart Branch
727
Solar Panel Units
136
Operational Vehicles with 138,580 m
2022
3
2022
569,527.59 GJ
2022
1,046,803.76
Electric Vehicles (EV)
2021 (baseline) 2021 2021
116,057 m 3 770,838.19 GJ 1,009,552.22
30 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 31
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04
Privacy and Data Security
OPTIMAL OPTIMAL
Governance
(Highest Score) (Highest Score)
For Cyber Security For Incident Handling
Performance
Maturity (CSM) Maturity Level Measurement
Liveness Detection & Face
COBIT 5 Update
Recognition Features
Highlights To prevent misuse of
customer data
To enhance trust and strategic
information systems
GOVERNANCE
Established
Most Trusted
ESG Strategy Pillar
Strengthening of ESG Practices
Company
1. Establishment of the ESG Group as the
ISO 27001
95.22
‘control tower’ for the implementation of
ESG at Bank Mandiri
To manage cyber security and cyber
2. ESG Governance Oversight by the Board operations risks
of Commissioners and Directors, directly
ISO 37001
supervised by the Vice President Director,
Bank Mandiri has been and reported to the Risk Management
recognized as one of the Policy and Committee (RMPC) and Risk For Anti-Bribery Management System
Monitoring Committee (KPR)
top performers in the
Corporate Governance
& Perception Index
3. Privacy Policy for Bank Mandiri products
and all Subsidiaries
ISO 9001
For the contact center, Data Center Disclosure of GHG emissions from financing
(CGPI) operations, Disaster Recovery Center & IT and investment activities committed to
4. Whistleblowing System - Letter to CEO membership in the Partnership for Carbon
Infrastructure
(WBS-LTC) managed by an independent Accounting Financials (PCAF).
external party.
*)Rating sebelumnya: 95,01 ISO 17025
For Digital Forensic Laboratory
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Sustainability Performance Our Contribution to
2021-2023 [OJK F.2], [OJK F.6], [GRI 201-1], [GRI 204-1]
Sustainable Development Goals
Bank Mandiri is strongly committed to supporting the achievement of the Sustainable Development Goals (SDGs) initiated by
Description Unit 2023 2022 2021 the United Nations, to ensure that no one is left behind in development by 2030. Through financial products and services, as
ECONOMIC ASPECT well as social and environmental responsibility activities, the company directly and indirectly contributes to the 17 SDGs targets
Operating income of the bank Rp billion 146,266 126,762 112,607 outlined in Bank Mandiri’s Sustainability Strategy.
Net income of the bank Rp trilion 55.1 41.17 28.03 The company’s significant contribution to the SDGs through financial products and services within the framework of sustainable
Economic Performance related to Sustainability finance can be seen in the following targets:
Nominal products and/or services that
meet sustainable business activity Rp billion 264,080 228,764 205,423
criteria
Percentage of total sustainable
Bank Mandiri supports the Unlimited Health Service Program in Muara Tami District,
business activity portfolio to total Percent 24.30% 24.5% 24.8% Jayapura, as part of the State-Owned Enterprises’ Volunteer Service activities
portfolio
Inclusive Financial Performance SDGs Priorities:
Development of Laku pandai
Number of Agen Mandiri Individual 130,100 156,191 162,416
11. Sustainable Cities and Communities
Nominal products and/or services
Account 2,870,000 2,287,036 1,808,173
provided by Mandiri Agents
Involvement of External Parties in Sustainable Finance
Number of suppliers Without unit 986 895 1049 3. Good Health and Well-Being
Proportion of local suppliers % 98.38 99.5 97.5
Purchase value Rp trillion 5.45 4.8 4.4
Percentage of local purchases % 99.29 97.78 91.8 4. Quality Education
ENVIRONMENTAL PERFORMANCE
Energy Consumption GJ 1,640,506 1,616,331 1,780,390
Reduction of Scope 1 and 2 emissions 1. No Poverty
TonCO2eq (63,040.38) (55,973.38) (44,496.22)
(Baseline 2019)
Scope 3 emissions from financing Million TonCO2eq 18.1 NR NR
SOCIAL PERFORMANCE
Category:
Number of employees People 38,965 38,176 37,840 Social and Community Development
Proportion of female employees People 20,379 19,854 19,700
Proportion of female managers Percent 48.7% 48.9% 49.2%
CSR Funds for community
Rp billion 150 137.63 132.37
development
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Mandiri Entrepreneur Expo Kick Off Wirausaha Muda Mandiri
SDGs Priorities: SDGs Priorities:
8. Decent Work and Economic Growth 8. Decent Work and Economic Growth
Category: Category:
Educational Facilities Educational Facilities
WMM Junior 2023
uRBan Festival Judging WMM Junior Judging
SDGs Priorities:
4. Quality Education
Category:
Educational Facilities
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uRBan Festival 2023 Assistance for SMEs Center in Religious Tourism Area, Purwakarta
SDGs Priorities:
SDGs Priorities:
8. Decent Work and Economic Growth
8. Decent Work and Economic Growth
9. Industry, Innovation, and Infrastructure
4. Quality Education
Category:
Category: Sosial Kemasyarakatan
MSME Empowerment
Kick Off uRBan Festival 2023 at Mandiri University Wijaya Field Trip of uRBan Fest Participants to Sarinah
Kusuma, August 21, 2023
Bank Mandiri Provides Aid in Equipment, Supplies, and Kitchen Renovation
for Ghara, the Indonesian Children’s Oncology Foundation in Jakarta
SDGs Priorities:
3. Good Health and Well-Being
Category:
Social and Community Development, Health Sector
Mandiri Sahabatku in Hongkong Mandiri Education
SDGs Priorities:
SDGs Priorities: Universitas Prima Indonesia , January 30, 2023
8. Decent Work and Economic Growth
4.4.Pendidikan Berkualitas
Quality Education
10. Reduced Inequalities
Category:
Educational Facilities
Category:
Social and Community Development
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Mandiri Waste Sorting activity with volunteers and the local community at
the Mandiri Jogja Marathon
SDGs Priorities:
13. Climate Action
15. Life on Land
Category:
Social and Community Development
Ramadan Safari Assistance, providing 133,000 Ramadan food packages to
foundations, institutions, and communities in need in various regions.
SDGs Priorities:
1. No Poverty
2. Zero Hunger
Bank Mandiri provides a Waste Processing Education and Cleanliness
Campaign with the theme “Match Day Clean Up,” involving volunteers and Category:
Social and Community Development
the local community at Glora Bung Tomo Stadium, Surabaya
SDGs Priorities:
Long-awaited Homecoming, Homecoming on the Mind
4. Quality Education
SDGs Priorities:
16. Peace, Justice and Strong Institutions
15. Life on Land
Category: Category:
Social and Community Development
Educational Facilities
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CSR Assistance for Rebana Instrument in Dumai Bank Mandiri Fosters Farmer Entrepreneurship Ecosystem by Building an
Integrated Rice Processing Center (SPBT) in Jembrana Regency, Bali Province
SDGs Priorities: SDGs Priorities:
11. Sustainable Cities and Communities 8. Decent Work and Economic Growth
Category: 1. No Poverty
Community Development
9. Industry, Innovation, and Infrastructure
10. Reduced Inequalities
CSR Assistance for Greening Residential Areas by Providing Infrastructure
Support for Urban Farming Activities to Kenanga Women Farmers Group
(KWT), Pela Mampang Village, South Jakarta Category:
Social and Community Development
SDGs Priorities:
Soft Launching of BUMN Houses in Medan and Bogor
13. Climate Action
SDGs Priorities:
15. Life on Land
8. Decent Work and Economic Growth
11. Sustainable Cities and Communities
Category:
Education Facilities
Soft Launching of BUMN House in Medan, January 31, 2023 Soft Launching of BUMN House in Bogor, February 9, 2023
8. Decent Work and Economic Growth
Category:
Environment
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Distribution of 2,600 Iftar Meals by 23 BUMN Houses to Orphanages, Prisons, Training for MSME fostered by Rumah BUMN Bogor on Video Cooking Class and UMKM Bazaar Event by BUMN House
and Communities in Need in Their Vicinity Company Profile Production with Eijaz Studio at BUMN House Ponorogo in Collaboration with Bogasari for Persit Kodim
Bogor, January 11-12, 2023 Ponorogo Members, Kodim Ponorogo Hall, February 14, 2023
SDGs Priorities:
1. No Poverty
2. Zero Hunger
Category:
Social and Community Development
Spotlight on BUMN House Bogor’s SME Mentorship Program: Dissemination and Training of PADI UMKM Application at Bank
Sharing Session and Visit to Mochibo House Kitchen, BUMN Mandiri Jakarta Trading Service Centre, February 21, 2023
House Bogor, February 21, 2023
Training Program for MSME Entrepreneurs at BUMN House
SDGs Priorities:
8.Pekerjaan
8. Decent Work andan
Layak Economic GrowthEkonomi
Pertumbuhan
Category:
MSME Empowerment
Training program on digital financial transaction recording with “Packaging Make Over training with epac” Training at the BUMN
Qasir at the BUMN House in Jakarta, TSC MBDC Reg V Melawai House in Bogor, January 10, 2023
Building, January 9, 2023 Public Speaking & Digital Creative Content Workshop for MSMEs Cooking Class Workshop at Sriboga Baking Centre in South
with Rio Garlio at BUMN House Bogor, February 24, 2023 Jakarta, BUMN House, March 7, 2023
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Cooking Class with Kukingklas at the BUMN House in Bogor, Jar Decoration Training Workshop for MSMEs fostered by BUMN Graphic Design Training with BUMN House South Jakarta to Digital Payment Implementation Training through Qris at BUMN
March 9-10, 2023 House of Bank Mandiri, March 17, 2023 Create Posters, May 16, 2023. House Medan, May 15, 2023
BUMN Environmental Movement Event at BUMN House
Training with Tokopedia at the BUMN House in Ambon attended Millennial Entrepreneur Program featuring Mandiri Young Cooking Class Program for Product Innovation at BUMN House Surabaya Attended by 100 BUMN House Fostered SMEs and
by SMEs, March 14, 2023 Entrepreneur Alumni and BUMN House Bogor-Fostered MSMEs Bogor (Srikandi with SMEs Fostered by BUMN House), May 19, PNM (Waste Management Workshop at BUMN House Surabaya),
at BUMN House Bogor, March 30, 2023. 2023 June 14, 2023
Open Shop training with Tokopedia at BUMN House Kupang, Dissemination on BUMN House and KUR for New SMEs at the Socialization of Padi UMKM & Livin Merchants at the BUMN Public Speaking & Leadership Training with IWAPI at the BUMN
March 29, 2023 BUMN House Bogor, May 11, 2023 House in Bogor, June 23, 2023 House Bogor, June 22, 2023
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President Director
Livin Merchant Dissemination at 3 BUMN Houses in Medan, Surabaya, and Bogor. Dissemination with SMEs at BUMN House Surabaya, July 14, Dissemination on Bank Mandiri Livin merchant products,
2023 Mandiri Agents, and KUR to BUMN House Medan’s fostered
Bogor Surabaya SMEs, July 15, 2023
18 BUMN House-fostered SMEs in Gowa participated in the Livin Baking Demo Event on Product Innovation for BUMN House
Product Design training with Canva & Livin Merchant Onboarding & Equipping Program for Young CEOs and CFOs Merchant micro-segment acquisition dissemination for 2023 Bogor fostered SMEs, August 1, 2023
Dissemination at BUMN House South Jakarta, July 13, 2023 of BUMN House in Balikpapan, July 20-21, 2023 phase II, August 11, 2023
Livin Merchant training at the BUMN House Ponorogo, July 22, Livin’ Merchant Onboarding Dissemination at BUMN House Visit by the staff of the President of the Republic of Indonesia to Livin Merchant training at BUMN House Kupang, July 29, 2023
2023 South Jakarta, July 8, 2023 the Bank Mandiri BUMN House Kupang, August 2, 2023
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Livin’ Merchant training for 50 BUMN House South Jakarta Dissemination on Livin’ Merchant with BUMN House Cilegon Program at the BUMN House Bogor “IMPROVE YOUR CREATIVITY Women Entrepreneurship Workshop with the Theme "How
fostered SMEs in Jakarta, September 2, 2023 fostered SMEs, November 4, 2023 WITH KUKINGKLAS” attended by 30 BUMN House-fostered To Create Innovative Business in the Digital Era" for MSMEs
SMEs, November 22, 2023 Fostered by BUMN House Bogor, December 1, 2023.
BUMN Medan Empowers Fostered SMEs with Upcycling Skills "Dessert Box Chocolate Mousse Cake" Baking Class at BUMN Training Program for Innovative and Bankable SMEs at BUMN Training Program for Innovative and Bankable SMEs at BUMN
through Workshop on Creating Multipurpose Pouches from House in Medan, November 12, 2023. House Kupang, December 1, 2023 House Ambon, December 6, 2023
Fabric Scraps, November 7, 2023
Training Program for Innovative and Bankable MSMEs at BUMN Financial Report and Livin' Merchant Training for MSMEs at Collaborative Event on Product Utilization for MSMEs Fostered Business Scale-up Program with BUMN House Trenggalek,
Houses in Bogor, South Jakarta, Ponorogo, and 25 Participating BUMN House Trenggalek, Surabaya, and Semarang. by BUMN House Gorontalo, December 19, 2023. attended by 150 SMEs on December 9, 2023
MSMEs, November 13-16, 2023
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Bazaar and dissemination of Business Identification Number BUMN House Kupang at the MSME Bazaar of the 2023 Treasury
Bazaar and Expo Featuring BUMN House-fostered MSMEs (NIB) and Halal Certification by the Maluku Provincial Day in Collaboration with the Ministry of Finance of East Nusa
Government, State Finance Building, Ambon, March 3, 2023 Tenggara (Kupang), Featuring 5 MSME Representatives from
BUMN House Kupang, March 4, 2023
SDGs Priorities:
i
8. Decent Work and Economic Growth
Category:
MSME Empowerment
MSME People’s Market Event by BUMN House Medan in Benteng BUMN House Bogor Empowers MSMEs through Bazaar
Field, Medan, January 29, 2023 Participation in Mandiri Vaganza Event, Bogor Juanda Area,
February 11, 2023
Dahwafest Event at the Ministry of Finance’s Dhanapala The 2023 Nusantara Bun Festival at Cakrawala III, 5th Floor,
Building, March 8-10, 2023 Sarinah Thamrin, Central Jakarta, March 11, 2023
Ecoprint Fashion in Collaboration with the Indonesian Activity of MSMEs Fostered by BUMN Houses Bogor and Cilegon
Ecoprinter Designer Association and Its Founder, Mrs. Inen at INACRAFT 2023, at the Plenary Hall of Jakarta Convention
Kurnia (BUMN House Cilegon Foster Partner), Plaza Semanggi, Center, March 1-5, 2023. BUMN House Gorontalo Participates in the MSME Expo Bazaar Ramadan 1444 H Bazaar at the Vice Presidential Secretariat
February 22-26, 2023 for the 19th Treasury Day in 2023, March 11, 2023 Area, Attended by BUMN House South Jakarta Fostered MSMEs,
March 21, 2023
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BUMN House South Jakarta Fostered MSMEs Participated MSME Product Exhibition at the Singapore Trade Mission, April The Junior World Championship 2023 by Bank Mandiri featured Food Bazaar of MSME Fostered by BUMN House Medan at the
Ramadhan Safari Bazaar at Kodim South Jakarta, March 29, 2023 3 - 9, 2023. 6 booths for Bank Mandiri-fostered MSMEs, from May 31st to BUMN Healthy Gymnastics and Posyandu Event at the Maimoon
June 1st, 2023. Palace Yard, Medan, July 29, 2023
Mini Bazaar of MSME fostered by BUMN House Bank Mandiri, Karya Nyata Festival (MSME Exhibition and Bazaar, and
Ministry of Religion’s Ramadan Blessing Event, Attended by BUMN House Semarang Participated in ‘UMKM Gayeng with Millennial Festival) at Pamulang Town Square, South Tangerang,
namely Real Juice, Cwie Mie Malang Orens, Pempek Rafi 81,
BUMN House South Jakarta Fostered MSMEs, April 12, 2023. Bank Indonesia Central Java’ and MSME Exhibition with the Trade featured 2 MSMEs from BUMN House Cilegon, Bakso Trinil, and
Sonya Gourmet, and Maji Katsu, held at the Marie Muhammad
Department of Central Java, April 12, 2023. Kedai Umi Firza, in August 2023.
Building, Head Office of the Directorate General of Taxes, on
August 10-11, 2023
The Asean Summit in Labuan Bajo was attended by RB Kupang The PAStival MSME 2023 at Banteng Field Jakarta featured The IFRA Business Expo at the Indonesia Convention Exhibition The Bazaar event with 10 BUMN House South Jakarta-Fostered
and RB Karangasem’s Fostered MSMEs, from May 9th to 13th, 2023. 5 booths from BUMN House Bogor and BUMN House South (ICE) BSD featured MSMEs from BUMN House Cilegon, from MSMEs at the AXA Mandiri Kuningan City office took place from
Jakarta’s Fostered MSMEs, from May 9th to 10th, 2023. August 25th to 27th, 2023. August 21st to 25th, 2023.
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The 2023 National Movement Proudly Made in Indonesia and Bank Mandiri showcased MSMEs from BUMN House in Nanning, “National Darma Wanita Persatuan Seminar Bazaar” Event at The IIKBM Anniversary was attended by 14 BUMN House-
Proud to Travel in Indonesia (Gernas BBI & BBWI), with the theme Guangxi, China At the China-ASEAN Expo from September 16th Opus Ballroom Lobby, The Tribrata Darmawangsa, November fostered MSMEs at Menara Mandiri, from November 23rd to
"Jakarta's Work for a Great Indonesia" and featuring MSME to 19th, 2023, 16-17, 2023. 24th, 2023.
fostered by BUMN House South Jakarta at Sarinah, September
8-10, 2023
Nusantara Bhayangkari Kreasi Bazaar 2023 featuring MSME Introduction of Products from MSME Fostered by BUMN House
Karya Nyata Festival in Medan City took place from November BUMN House Melawi Booth Bazaar at the Melawi Expo 2023
fostered by Bank Mandiri, September 20-24, 2023 Karangasem at Menara Mandiri, Denpasar, October 4, 2023
25th to 26th, 2023. in Melawi Regency was held from December 14th to 23rd, 2023.
The Red and White MSME event by BUMN House South Jakarta The BBI and BBWI DKI Jakarta Harvesting Program commenced
and Bogor featured 8 joining MSMEs at Menara Mandiri, from with a business competition and a bazaar attended by 5
Bazaar of BUMN House Gowa at the Indonesian Army’s Fighting
November 14th to 17th, 2023. MSMEs fostered by BUMN House South Jakarta at Kota Tua,
Day Bank Mandiri held at Korebosi Field, Makassar, December
on November 16, 18-19, 2023.
15, 2023
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Inauguration of Tana Lino Lestari II program, a collaborative TJSL educational
Disaster Response CSR Assistance
infrastructure development project involving 23 SOEs on Komodo Island, East
Nusa Tenggara, took place on November 4, 2023
SDGs Priorities:
11. Sustainable Cities and Communities
2. Zero Hunger
1. No Poverty
Category::
BUMNU Grosir Social and Community Development
SDGs Priorities:
8. Decent Work and Economic Growth
Category:
Social and Community Development
Bank Mandiri’s Program to Support the Advancement of Palembang’s
Culinary MSMEs in Kampung Lorong Roda, Palembang, Held as a Series of
Palembang Anniversary
SDGs Priorities:
8.
8. Decent Work and Economic Growth
Category:
MSME Empowerment
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Uninhabitable House (RUTILAHU) Green Our Earth
SDGs Priorities:
SDGs Priorities:
11. Sustainable Cities and Communities
13. Climate Action
Category:
15. Life on Land
Social and Community Development
11. Sustainable Cities and Communities
Assistance in the form of 103 basic necessities packages and 25 children’s Category:
school bag packages in Kampung Cariu, Mangunkerta Village, Cugenang Environment
Sub-District, Cianjur, West Java for the victims of the Cianjur earthquake
Bank Mandiri Held MSME Bazaar Sarinah 2023
SDGs Priorities:
4. Quality Education
SDGs Priorities:
8. Decent Work and Economic Growth
1. No Poverty
2. Zero Hunger Category:
MSME Empowerment
Category:
Social and Community Development
Revitalization Assistance for Facilities and Infrastructure in the Malalayang
Beach MSME Area in Manado
SDGs Priorities:
8.8.PDecent Work and Economic Growth
Category:
MSME Empowerment
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The GRBP (Gotong Royong Boyong Pohon) Collaborative BUMN Program
distributed 10,000 trees to the community and employees from September
to December 2023
Company Culture
Since 2020, State-Owned Enterprise (BUMN) has been required to implement core values, AKHLAK, in accordance with the Circular
SDGs Priorities: Letter of the Minister of State-Owned Enterprises Number: SE 7/MB/07/2020 dated July 1, 2020 on the Core Values of Human
Resources of State-Owned Enterprises. The core values AKHLAK and 18 Behavioral Guidelines of Bank Mandiri:
13. Climate Action
15. Life on Land
Category: K
Environment
KOMPETEN
Bank Mandiri Provided School Supplies to Elementary School Students in the A (COMPETENT)
Keep learning and develop
H
RI-RDTL Border Area in Belu, Malaka, NTT, Distributed in Two Locations, Pos capabilities
Motamasin Jajaran Kipam III and Pos Motaain
AMANAH HARMONIS
(TRUSTWORTHY) (HARMONIOUS)
SDGs Priorities: Uphold the trust given Mutual care and respect for
difference
4. Quality Education
Category:
CORE VALUES
MSME Empowerment
K L
KOLABORATIF LOYAL
(COLLABORATIVE) (LOYAL)
Build synergistic
cooperation A Dedicated and prioritizing
the interests of the
Nation and the
State
ADAPTIF
(ADAPTIVE)
Keep innovating and be
enthusiastic in making or facing
change
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Bank Mandiri prioritizes AKHLAK Core Values as a fundamental aspect of managing its Human Resources. This commitment is
reflected in the Human Capital strategy and initiatives aimed at fostering the development of Mandirian character as a Strategic
Business Leader with AKHLAK and global competitiveness. By doing so, Bank Mandiri positions itself as a talent creator, contributing
1. AMANAH ( TRUSTWORTHY) 4. LOYAL (LOYAL) to the support of State-Owned Enterprises (SOEs) as a driver of economic growth and a catalyst for social welfare.
As an SOE, Bank Mandiri has integrated the AKHLAK Core Values into its cultural programs, designed to influence the mindset
Uphold the trust given. Dedicated and prioritizing the Nation and the and behavior of all employees by applying the AKHLAK Core Values (Amanah, Kompeten, Harmonis, Loyal, Adaptif, & Kolaboratif)
Behavioral guideline: State. in their daily work. This initiative aims to cultivate a resilient Mandirian character, aligning with Bank Mandiri's Employee Value
a. Fulfilling promises and commitments; Behavioral guideline: Proposition (EVP) of Learning, Synergy, Growth, and Contribution to Indonesia.
b. Taking responsibility for tasks, decisions, a. Upholding the good name of fellow
and actions taken; emp loye es , leader s , s t ate - ow ne d
c. Adhering to moral values and ethics. enterprises, and the country;
b. Willing to sacrifice to achieve larger goals;
c. Obeying leaders as long as it does not
contradict the law and ethics. EMPLOYEE VALUE PROPOSITION (EVP) BANK MANDIRI
2. KOMPETEN (COMPETENT) 5. ADAPTIF (ADAPTIVE)
Continue to learn and develop capabilities. Continuosly innovating and enthusiastic in
Behavioral guideline: creating or facing changes.
a. Improving self-competence to meet Behavioral guideline:
constantly changing challenges; a. Quickly adapting to become better;
b. Helping others learn; b. Continuously making improvements
LEARN SYNERGY
c. Completing tasks with the best quality. following technological developments;
c. Acting proactively.
Providing insight in order to acquire/reinforce new and Providing insight to cooperate and collaborate for the
different knowledge, behaviors, skills or values. company’s interests to achieve the Vision and Mission.
3. HARMONIS (HARMONIOUS) 6. KOLABORATIF (COLLABORATIVE)
Mutual care and respect differences. Building synergistic cooperation.
Behavioral guideline: Behavioral guideline:
a. Respecting everyone regardless of their a. Providing opportunities for various parties
background; to contribute;
b. Enjoy helping others; b. Being open to working together to create
c. Building a conducive work environment. added value;
c. Mobilizing the use of various resources for GROW CONTRIBUTE TO INDONESIA
common goals.
Providing insight to develop personally and Providing insight to contribute, share, and provide
professionally. meanings and benefits to Indonesia.
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Awards
2023 ESG Awards
ESG EXCELLENCE ON STATE THE BEST CEO FOR SOCIAL
OWNED ENTERPRISE POLICY MAKING
BEST INDONESIA’S BEST INDONESIA’S BEST CORPORATE ESG
SUSTAINABLE BANK ESG IMPACT STRATEGY
BEST BANK IN DIGITAL THE BEST DOMESTIC BANK IN
SOLUTION INDONESIA
THE BEST GREEN BANK IN 2023 THE BEST CEO IN DIGITAL BEST ESG ISSUER/ BEST COMPANY FOR OVERALL WINNER IN
BANKING INNOVATION BORROWER INNOVATION IN MOBILIZING FINANCE SECTOR
ESG FOR SUSTAINABLE FUTURE
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2023 Bank Mandiri Awards
Award Award
No Date Awarding Entity No Date Awarding Entity
Award Name Category Award Name Category
Indonesia Excellence Good Corporate 1. The Greatest Champions of Digital
Indonesia Excellence Good
Governance Ethics in Providing Precise Transformation & Innovation of The Year
1 January 31 Corporate Governance Awards Warta Ekonomi
and Reliable Banking Services (Category: (Banking Industries)
2023
Conventional Bank) 2. The Best IT Governance & The Best
Satisfaction, Loyalty & Digital Workplace (Banking Industries)
2 January 2023 Rank 2 – SLE Index KBMI 4 Infobank Magazine 3. The Best CEO for Corporate Digital
Engagement Award
Transformation of The Year - Mr.
Alpha Southeast Asia 16th Digital Technology & Innovation
Transaction Banking - Best Cash 10 March 29 Darmawan Junaidi, President Director Itech
3 February 7 Annual Best Deal & Solution Alpha Southeast Asia (Digitech) Award 2023
Management Solution in Indonesia 2022 of PT Bank Mandiri (Persero) Tbk
Awards 2022 4. The Best Chief Information Technology
Best Foreign Exchange (FX) Bank in Officer of The Year - Mr. Timothy Utama,
4 February 23 Foreign Exchange Awards 2023 Global Finance Director of Information Technology PT
Indonesia
Bank Mandiri (Persero) Tbk
1. Rank 1 - Regular Credit Card 5. The Best Millennial Digital Leader of The
(Exceptional Predicate) Year – Mr. Budi Prasetyo
2. Rank 2 - Priority Banking (Exceptional
The Most Innovative Conventional Bank for
Predicate)
Indonesia Digital Innovation The Encourage One Stop Financial Solution
Contact Center Service 3. Rank 2 - Home Ownership Credit 11 March 30 Warta Ekonomi
5 February 2023 Marketing Magazine Awards 2023 by Digitization, (Category: Conventional
Excellence Award (CCSEA) Services (Exceptional Predicate) Bank).
4. Rank 2 - EDC Services (Exceptional
7 Awards at Asia’s Best Companies:
Predicate)
1. The Best CFO - Mr. Sigit Prastowo,
5. Rank 3 - Personal Loan Services Director of Finance and Strategy at PT
(Exceptional Predicate) Bank Mandiri (Persero) Tbk - Silver
BUMN Corporate 2. The Best Corporate Esg Strategy - Silver
1. Best Milenial TJSL
Communications and 3. The Best DEI Strategy - Bronze
6 March 16 2. Health Community Involvement & Ministry of SOEs
Sustainability Summit (BCOMSS) 4. The Best Investor Relations - Bronze
Development
Awarding Night 2023 12 April 6 Finance Asia Award 2023 5. The Best Large-cap - Silver Finance Asia
6. The Best Overall Company - Bronze
Best Digital Payment Card Brand (Mandiri
Solo Best Brand and Innovation 7. The Best Financial Company – Silver
7 March 16 E-Money) and Best Digital Performance Solopos
(SBBI) 2023
SuperApp in Banking (Livin by Mandiri)
3 Awards at Southeast Asia:
1. Category Owned Media, Subcategory 1. The Best ESG Impact
Print Media MANDIRI MAGAZINE - #509 2. The Best Sustainable Bank
July 2022 GOLD WINNER 3. Most Innovative Use of Technology
2. Category Owned Media, Subcategory
The Best Mobile Banking Conventional Bank
PR Indonesia Awards (PRIA) Video Profile SILVER WINNER 13 April 12 12th Digital Brand Awards 2023 Infobank
8 March 17 PR Indonesia (KBMI 4)
2023 3. Category CSR Program, Subcategory
Community Based Development uRban Top Companies 2023: The Best Workplace for
14 April 18 LinkedIn Top Companies 2023 LinkedIn
Festival BRONZE WINNER Career Development in Indonesia
4. Most Popular Category in Print and 100 Influential Women in the Indonesian
Online Media 2022 Financial Industry according to Infobank
Top 100 Most Outstanding
Most Inspiring and Adorable Women Leader 15 May 12 Magazine - Mrs. Alexandra Askandar, Deputy Infobank
Women 2023
CNBC Indonesia Top Women in Banking - Mrs. Alexandra Askandar, Chief Executive Officer of PT Bank Mandiri
9 March 25 CNBC Indonesia
Fest 2023 Deputy Chief Executive Officer of PT Bank (Persero) Tbk
Mandiri (Persero) Tbk
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Award Award
No Date Awarding Entity No Date Awarding Entity
Award Name Category Award Name Category
1. Rank 3 - Top 10 Best Banks in Excellent Constituent of Tempo Index - IDN Financials
Service 52 in the categories:
2. Rank 1 - Best Mobile Banking 1. Main Index Tempo - IDN
Performance 23 June 23 Index Tempo - IDN Financials 52
2. High Dividend Financials
3. Rank 1 - Best ATM Performance at 3. High Growth
Branch Offices
4. High Market Capitalization
4. Rank 1 - Best Comfort Performance at
Priority Branch Offices Indonesia Most Extraordinary Women
5. Rank 1 - Best Chatbot Performance Indonesia Most Powerful Business Leaders 2023 - Mrs. Alexandra Magazine SWA dan
24 June 27
6. Rank 2 - Best Digital Branch Women Business Leader 2023 Askandar, Deputy Chief Executive Officer of SWANETWORK
Performance PT Bank Mandiri (Persero) Tbk
7. Rank 2 - Best SMS Banking Performance
Indonesia Customer Service Mandiri Agent (Best Smart Agent - Excellent
8. Rank 3 - Excellent Service Walk-in 25 July 5 Magazine SWA
Quality Survey 2023 Predicate)
Channel
9. Rank 3 - Best Performance of Service via Euromoney Award for
26 July 25 Best Bank in Indonesia Euromoney
Email Excellence
20 Bank Service Excellence
th
10. Rank 4 - Best Security Guard Marketing Research
16 May 14 1. Mobile Banking & Payment Initiative of
Awards Performance Indonesia & Infobank
the Year
11. Rank 4 - Best Customer Service
Performance 2. The New Consumer Lending Product of
12. Rank 4 - Best Priority Staff Performance the Year
July 25 Asia Banking Finance Awards Asia Banking Finance
13. Rank 5 - Best Teller Performance 3. Best Indonesia Trade Finance Bank of
14. Rank 5 - Best CRM Performance in Public the Year
Areas 4. Best Indonesia Domestic Cash
15. Rank 6 - Social Media Management Management Bank of the Year
16. Rank 7 - Best Comfort Performance at
Debt and Project Financing Sector, Issuer
Branch Offices 27 July 26 ESG Award 2023 KEHATI Foundation
Category
17. Rank 7 - Best Account Opening
Performance via Website 1. The Best Social Media - Gold Award
18. Rank 7 - Best Account Opening 2. The Best Contact Center - Gold Award
Performance via Mobile App/Mobile 3. The Best Helpdesk – Gold Award
Browser 4. The Best Technology Innovation - Gold
19. Rank 10 - Best ATM Performance in Asosiasi Contact
Award
Public Areas Global Contact Center World Center dan Customer
28 5. The Best Use of Self Service Technology
Awards (GCWWA) Engagement
The Best Corporate University for The – Silver Award
17 May 22 GlobalCCU Award 2023 Branding & Durability Category (MANDIRI GlobalCCU 6. The Best Organizational Customer
UNIVERSITY) - Gold Winner Service – Silver Award
CNBC Indonesia Green Business 7. The Best Employee Engagement – Silver
18 May 22 Best Green Business in Banking Sector 2023 CNBC Indonesia Award
Ratings 2023
Best Bank 2023, category: KBMI 4: (MODAL Bisnis Indonesia Financial Award Most Popular Digital Banking Application,
19 May 26 Best Bank Awards 2023 B-Universe Media 29 August 24 Bisnis Indonesia
INTI > RP 70 TRILIUN) (BIFA) 2023 (Category: Survey)
Bisnis Indonesia Award (BIA) 1. Best of the best financial performance
20 May 31 Best Bank in the State-Owned Bank Category Bisnis Indonesia bank in 2022
2023
2. Best of the best financial performance
The Banker’s Top 30 Asean
21 June 2 Ranked 6th in ASEAN, Ranked 2nd in Indonesia The Banker 28th Infobank Banking bank KBMI 4 in 2022
Banks 2023 30 August 25 Infobank
Appreciation 2023 3. Excellence financial performance bank
Bank Mandiri becomes the number 1 State- in 15 consecutive years (2008-2022)
22 June 13 World’s Best Bank 2023 Forbes Global 2000
Owned Bank 4. Excellence financial performance bank
in 2022
Energy Efficient Building, Retrofitted
31 August 25 ASEAN Energy Award 2023 ASEAN
Building Category - Plaza Mandiri
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Award Award
No Date Awarding Entity No Date Awarding Entity
Award Name Category Award Name Category
Influential Women in the Corporate Banking ASEAN Innovation
Appreciation for Influential Category - Mrs. Alexandra Askandar, Deputy Dream.co.id dan 38 September 19 AIBP Innovation Awards 2023 AIBP Enterprise Innovation Awards Business Platform
32 28 August 28
Woman Chief Executive Officer of PT Bank Mandiri Diadona.id (AIBP)
(Persero) Tbk KATEGORI SUSTAINABILITY: Perusahaan
IDX Channel Anugerah Inovasi
1. Innovative Program for Economic 39 September 20 Terbaik dengan inovasi bertajuk Mobilizing IDX Channel
Indonesia (ICAII) 2023
Independence ESG for Sustainable Future
a. Mandiri Smart Easy Loan (Pintar) Global Transaction Banking Best Corporate Mobile Banking App (Kopra
b. Mandiri Digipreneur Hub (MDH) in 40 September 21 The Digital Banker
Innovation Awards 2023 Mobile)
the Solo Techno Park (STP) area
Category: Most Comprehensive Super App -
c. State-Owned Enterprises (BUMN) 41 September 21 Detikcom Awards 2023 Detikcom
Livin by Mandiri
House
d. Rice Milling Unit (RMU) Program 42 September 26 Asiamoney Awards 2023 Best Bank for Digital Solution in Indonesia Asiamoney
e. Mandiri Sahabatku Program Katadata Corporate
33 August 30 Merdeka Award 2023 Merdeka.com 43 September 26 Sustainability Award (KCSA) Category Finance - Overall Winner Katadata
2. Innovative Program in Public Services 2023
a. Branch of the Future Excellence Financial Performance SOE in 10
44 September 27 The Best SOE 2023 Infobank
Consecutive Years (2013-2022)
3. Supporting Innovative Programs
Digitalization Local Media Summit Best Communication and Information
45 October 11 Suara.com
a. Super Apps Livin Mandiri Appreciation 2023 Innovation
b. Kopra by Mandiri Category: CSR in the Field of SMEs - uRBan
46 October 26 Anugerah CSR Republika 2023 Republika
c. Pembukaan Rekening Tambahan Festival Mandiri
d. Mandiri Smart Branch Most Popular Leader on Social Media 2023 -
Jambore PR INDONESIA
1. Best of The Best CEO - Bapak Darmawan 47 October 27 Mr. Rudi As Aturridha, Corporate Secretary of PR Indonesia
(JAMPIRO) 2023
Junaidi, Direktur Utama PT Bank Mandiri PT Bank Mandiri (Persero) Tbk
34 August 30 TrenAsia ESG Award 2023 (Persero) Tbk TrenAsia The Best Investortrust
2. The SOE Bank Category for 48 October 31 Best Financial Sector Issuer Company Investortrust.id
Companies 2023
Sustainability
Encouraging Positive Business Impact,
1. The Best Contact Center Operations- Indonesia Public Relations Top (Category: KBMI 4) - Mr. Rudi As Aturridha,
Platinum Award 49 October 31 Warta Ekonomi.co.id
Leader Awards 2023 Corporate Secretary of PT Bank Mandiri
2. The Best Technology Innovation- (Persero) Tbk
The Best Contact Center Indonesia Contact
35 August 2023 Platinum Award
Indonesia Tahun 2023 Center Association 1. Category: Assets Above Rp500 Trillion
3. The Best Business Contribution – Gold
with the predicate VERY GOOD
Award
2. Best CFO Category Bank according The Finance of
4. The Best Digital Media- Gold Award 50 November 14 Top 20 Financial Institution 2023
to The Finance - Mr. Sigit Prastowo, Infobank Media Group
1. 3rd Place in Corporate PR Category with Director of Finance and Strategy of PT
ESG Theme Bank Mandiri (Persero) Tbk
36 September 2 PR Excellence Awards 2023 Perhumas Indonesia
2. Finalist in CSR Category with General
Asia Marketing Excellence Marketing Company of the Year - PT Bank Asia Marketing
Theme 51 November 16
Awards 2023 Mandiri (Persero) Tbk Federation (AMF)
1. Best Foreign Exchange Bank for
Asosiasi Analis Efek
Corporates & Financial Institutions 52 November 23 CSA Awards 2023 Analyst’s Favorite in the Financial Sector
Indonesia
2. Best Foreign Exchange Bank for
Alpha Southeast Asia Awards 53 November 24 Apresiasi Setinggi Langit Category “ACHIEVE MORE THAN TARGET” Dream.co.id
37 September 7 Hedging Requirements Alpha Southeast Asia
2023
3. Best Cash Management Bank Best 50 Financial Institution
54 November 27 Best Brand Popularity Digital Bank Category The Iconomics
4. Best Digital Bank Awards 2023
5. Best Wealth Management Bank
72 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 73
Page 38
ABOUT BANK MANDIRI
Message From The Board of Scale and Sustainability Performance Sustainability Performance Our Contribution to Sustainable
Vision Mission About Bank Mandiri Company Culture Awards
Commissioners and The Reach Highlights 2021-2023 Development Goals
President Director
Award Award
No Date Awarding Entity No Date Awarding Entity
Award Name Category Award Name Category
Financial Services 63 December 14 Digital Banking Award 2023 Category KBMI 4 Collaboration Dimension InvestorTrust
Authorities, 1. Top SBSN Dealer with the best
Coordinating Ministry performance in the primary market in
for Economic Affairs, 2023
Ministry of State- 2. Top primary dealer with the best SUN
Owned Enterprises, quotation in 2023
Directorate General 64 December 18 Investor Meeting Ministry of Finance
Annual Report Award (ARA) 3. Top primary dealer with the best SBSN
55 November 27 Category: Financial IPO of Taxes-Ministry of performance in 2023
2022
Finance, Indonesia 4. Top primary dealer with the best
Stock Exchange, performance in the primary market for
National Committee SBSN in 2023
on Governance Policy,
Central Information
and Indonesian Award for Public Information As a Public Body with Qualifications Towards
65 December 20 Commission of the
Institute of Transparency Informativeness
Republic of Indonesia
Accountants
Indonesia Most Trusted Most Trusted Company Based on Corporate
1. Best Supporter of Rupiah Money Market 66 December 20 IICG & SWA
Companies Award 2023 Governance Perception Index (CGPI)
Development
2. Best Supporter of Foreign Exchange Global Finance
67 December 22 Global Finance Award 2023 Best Private Bank in Indonesia
56 November 29 Bank Indonesia Award 2023 Market Development Bank Indonesia Magazine
3. Best Conventional Bank Supporting
Innovative Foreign Exchange Monetary
Operations
The Best CEO Category Excellent in Strategic
Leadership - Mr. Darmawan Junaidi,
President Director of PT Bank Mandiri
57 November 30 Top BUMN Awards 2023 (Persero) Tbk The Best CFO Category Bisnis Indonesia
Excellent in Finance Transformation - Mr.
Sigit Prastowo, Director of Finance and
Strategy of PT Bank Mandiri (Persero) Tbk
The Best CEO in the Largest Bank in
Tempo & IDN
58 December 1 Top CEO Indonesia Award 2023 Indonesia – Mr. Darmawan Junaidi, President
Financials
Director of PT Bank Mandiri (Persero) Tbk
Category: Best State-Owned Enterprises
59 December 5 Mitra BUMN Champion 2023 Ministry of SOEs
(BUMN) Creditor/Investor
Category: Best Bank in SCV Compliance Indonesia Deposit
60 December 6 LPS Banking Awards 2023 Report: KBMI 4 (specific to commercial Insurance Corporation
banks) (LPS)
Best Commercial Banking Industry and
Marketeer of The Year - Mr. Darmawan
61 December 7 Marketeer of The Year Award Marketeer Magazine
Junaidi, President Director of PT Bank
Mandiri (Persero) Tbk
1. Top Bank Consistent Profit with Best
GCG and Solid Performance.
2. Best inventive Banking Super App in
62 December 13 CNBC Indonesia Awards 2023 CNBC Indonesia
Indonesia.
3. Most Influential & Adaptive Financial
Leader
74 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 75
Page 39
Sustainability Strategy Bank Mandiri has 3 (three) Sustainability Strategy Pillars, including Sustainable Banking, Sustainable Operation, and Sustainability Beyond Banking. Bank Mandiri is also fully committed to supporting Indonesia's and the global achievement towards Net Zero Emissions.
Page 40
Sustainability Strategy
Sustainability Commitment Our Achievements Sustainability Strategy 2024-2028 Sustainability Culture
Sustainability
BANK MANDIRI’S SUSTAINABILITY VISION Commitment [E.1]
Becoming Indonesia's Bank Mandiri is committed to implementing sustainable
finance and sustainability principles that align with ESG
Bank Mandiri’s commitment to implementing sustainable
practices and ethical standards is in accordance with Bank
Sustainability Champion
aspects. The bank believes that sustainable finance is essential Mandiri’s Vision “To Be Your Preferred Financial Partner” and
to achieve a low-carbon and equitable economy. As a partner Bank Mandiri’s Mission “Seamlessly integrate our financial
of the government and an agent of change, Bank Mandiri aims products & services into our customers’ lives by delivering
for a Better Future
to deliver a positive impact on society. simple, fast digital banking solutions”.
Sustainable finance aligns with the Bank’s endeavors to Bank Mandiri strives to realize the sustainability vision of
accelerate sustainable business growth. This demonstrates Becoming Indonesia’s Sustainability Champion for a Better
Bank Mandiri’s commitment to supporting the achievement of Future. One strategic initiative in pursuit of this goal is the
BANK MANDIRI’S SUSTAINABILITY COMMITMENT the Sustainable Development Goals (SDGs) and the target of development of financing following Financial Services
Enhanced Nationally Determined Contribution (ENDC) towards Authority Regulation (POJK) 51/2017, the ENDC and NZE
achieving Net Zero Emission (NZE) in Indonesia by 2060 or Indonesia roadmap, and the ESG framework, which embodies
ahead of time. industry best practices.
Lead Indonesia’s Transition to
Low Carbon Economy
Net Zero Emissions (NZE) Operation by 2030
Bank Mandiri has commited to achieving
Catalyzing Multiple Growth for Social Net Zero Emission (NZE) in operations by 2030,
Impact to Achieve SDGs in Financing by 2060, and empowering the Digipreneurship
Five years ago, Bank Mandiri embarked on a journey to foster Environmental, Social, and Governance (ESG) aspects into its
the development of a low-carbon economy in Indonesia. business processes and practices.
Sustainable finance involves the comprehensive support of
the financial services industry for sustainable growth, achieved Bank Mandiri considers sustainability values as the cornerstone
through the alignment of economic, social, and environmental of its business and operations, enabling the bank to deliver
interests. As a financial institution, Bank Mandiri plays an active optimal benefits to all stakeholders, make positive contributions
role in developing products and services that support financing to the environment and society, and actively engage in shaping
activities aimed at enhancing customers’ environmental a better future for upcoming generations. [E.4]
performance and promoting social justice for businesses at the
base of the economic pyramid. Additionally, the bank integrates
78 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 79
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Sustainability Strategy
Sustainability Commitment Our Achievements Sustainability Strategy 2024-2028 Sustainability Culture
Journey to Becoming Indonesia’s Sustainability
Our Champion for a Better Future
Achievements
• Commitment to support NDC
at Mandiri ESG Festival “Bank
Mandiri has committed to
achieving NZE (Net Zero
2023 Emission) in Operations by
2030, Financing by 2060 (or
sooner), and empowering the
Digipreneurship”
• Streamlining SFAP 2024-2028
into 8 key initiatives
• Establishment of sustainability vision & commitment • First national bank to issue
• Refinement of the 3 Pillars with 9 initiatives eco-friendly cards (recycled
1. Sustainable Banking prepaid and debit cards)
2. Sustainable Operation • Pioneer in cardless credit cards
3. Sustainability Beyond Banking • Pioneer on Digital Carbon
• Establishment of ESG Group as a control tower for
2022 ESG Implementation
Tracking
• Issuance of Green Bond Phase 1
• Nature-Based Solution through land conservation (Rp5trillion)
and restoration • Marketing ESG Mutual Funds
• Credit Policy for the Palm Oil & CPO, Energy, Coal, • Member of PCAF (Partnership for
Mining, and FMCG sectors Carbon Accounting Financials)
• First ESG Repo transaction in Indonesia of US$500 • Participation in Indonesia’s First
million Carbon Exchange
• Member of the National Sustainable Finance Task Force
2021 • Issuance of Sustainability Bond of US$300 million
• Calculation of Operational Carbon Emissions
Over the past five years, Bank Mandiri has prioritized Bank Mandiri secured ESG-based funding through the issuance
sustainable finance initiatives, aiming to boost financing for of Sustainability Bonds and other funding products.
green business activities, enhance capacity development, and
establish management systems to oversee sustainable finance. The establishment of the ESG Group represents a crucial step • First Movers of
IKBI (Indonesian
This includes organizational adjustments, risk management for Bank Mandiri in the implementation of sustainable finance, Alignment of SFAP &
Disclosure Sustainability
2020 Sustainable Finance
enhancements, system and procedure modifications, serving as the focal point and control tower for these initiatives
Report with SDGs, GRI, Initiative)
and the necessary documentation to ensure the effective within the bank. The ESG Group, previously a task force appointed
SASB & MSCI • Preparation of SFAP
implementation of sustainable finance. by the Board of Directors since 2019, has now evolved into a full-
time permanent unit under the Vice President Director. This following POJK 51/2017
From 2019-2023, Bank Mandiri’s sustainable finance endeavors group serves as the entity responsible for sustainable finance
comprised 14 initiatives across three main pillars: (1) Sustainable at Bank Mandiri following the mandate of Financial Services 2019
Banking; (2) Sustainable Operation; and (3) Sustainable CSR Authority Regulation (POJK) 51/2017 and also functions as a
& Financial Inclusion. The bank’s primary achievement is the control tower for the implementation of ESG. [E.1] Implementation of SFAP in 3 Pillars
inclusion of Sustainable Business Activity Categories (KKUB) 1. Sustainable Banking
of IDR 264,08 trillion which comprises of green portfolios of Further information on sustainable finance achievements in 2. Sustainable Operation 2018
IDR 129,20 trillion and social portfolios of IDR 134,87 trillion the 2023 reporting period can be found in this Sustainability 3. Sustainable CSR & Financial
disbursed by the bank as of December 31, 2023. Additionally, Report within the relevant sections. Inclusion
A total of 14 initiatives
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Sustainability Strategy
Sustainability Commitment Our Achievements Sustainability Strategy 2024-2028 Sustainability Culture
Sustainability Strategy
Pillars of
2024-2028 [OJK A.1] [GRI 2-22] [S1-2a] [S1, 2b] [S1-2c] [S1, 2d] [S1, 4a] [S1, 4b] [S2, 4a] [S2, 4b][S2, 4c]
Sustainability Strategy
After successfully concluding the initial five-year sustainable For the upcoming phase, Bank Mandiri has developed a In our sustainable financial strategy, Bank Mandiri incorporates sustainable financial principles into all our business processes.
finance strategy, Bank Mandiri has developed a new five-year Sustainability Strategy, the Sustainable Finance Action Plan Our primary focus is on the development of sustainable financial portfolios, resource capacity enhancement, and integrating ESG
plan with the vision of ‘Becoming Indonesia’s Sustainability 2024-2028, submitted to the Financial Services Authority (OJK) aspects into our organization, governance, and risk management. Our strategy is founded on three pillars, encompassing 8 main
Champion for a Better Future’, accompanied by a commitment in November 2023. initiatives outlined in the sustainability framework.
to achieve ‘Lead Indonesia’s Transition to Low Carbon Economy;
Net Zero Emission (NZE) Operations by 2030; and Catalyzing Additionally, Bank Mandiri has ratified ESG Guiding Principles based on the Decision of Risk Management & Credit Policy
Multiple Growth for Social Impact to Achieve SDGs’. Committee (RMPC) No. RMPC/051/2023 dated December 13, 2023. This guideline serves as a framework for Bank Mandiri to
integrate ESG aspects into all internal provisions related to business activities and operations at Bank Mandiri.
The sustainable financial framework is founded on three main pillars and encompasses
8 sustainability initiatives to be implemented during the period 2024-2028.
SUSTAINABLE SUSTAINABLE SUSTAINABILITY
BANKING OPERATION BEYOND BANKING
Becoming
Vision Indonesia's In the first pillar, In the second pillar, In the third pillar,
Sustainability Champion Bank Mandiri focuses on to support the achievement Bank Mandiri expands its
for a Better Future conducting sustainable of one of the sustainability commitment to sustainability
banking activities with targets, Net Zero Emission by refining activities beyond
the commitment to “Lead in Operations by 2030, the core banking and
Indonesia’s Transition to Bank Mandiri ensures the operational business aspects
SUSTAINABLE SUSTAINABLE SUSTAINABILITY
Pillar Low Carbon Economy.” integration of ESG principles to enhance the community’s
BANKING OPERATION BEYOND BANKING
This is realized through the in all operational activities. economic scale through
integration of ESG aspects This includes raising various empowerment
Lead Indonesia’s Net Zero Emissions Catalyzing Multiple in all banking activities, awareness, promoting eco- programs that empower
Commitment Transition to Low (NZE) Operation Growth for Social Impact including risk management friendly operations, utilizing communities to achieve
Carbon Economy by 2030 to Achieve SDGs and business aspects, technology to safeguard Catalyzing Multiple Growth
through the development of customers’ data, mitigating for Social Impact to Achieve
1. Integrating ESG 4. Leading Practice 7. Empowering sustainable financial products/ climate change risks, and SDGs.
Aspect in Business in Data Privacy & Digipreneurship services to assist customers in managing human resources to
Process (Sustainable Security in Society transitioning to a low-carbon promote diversity and equality
Finance Framework, Sector
5. Broaden Equality &
(Indonesia Migrant economy and engaging in in the workplace.
Policy Enhancement) Worker, Young
Diversity sustainable business activities.
Entrepreneur, KUR,
2. Develop Sustainable 6. Achieving NZE in Branchless Banking,
Portfolio & Products/ Rice Milling Unit,
Operations by 2030
Rumah BUMN)
Ongoing Services 1) Green Business Mindset
Initiatives (Sustainability/Green Bond,
ESG Repo, Sustainability
Linked Loan, Green/Social/
2) Digital Carbon Tracking
& Monitoring
Enablers Activities to Support
Corporate-in-Transition
Financing)
3) Carbon Neutral Sustainability Vision and Commitment
Initiatives through
Green Operational & The ongoing pursuit of sustainability goals necessitates In order to ensure the incorporation of ESG aspects in lending,
3. Influencing Key
Carbon Offsetting
Policy Maker governance adjustments that incorporate ESG aspects into Bank we are developing and implementing credit policies that
to Accelerate Mandiri’s financial processes, products, and services. The bank integrate these aspects. We are also enforcing sectoral credit
Indonesian Low is also preparing all Mandiri employees to effectively implement policies as binding provisions for businesses deemed to have
Carbon Economy these changes in alignment with its objective of sustainable high ESG risks. Further information on Bank Mandiri’s credit
growth. Furthermore, Bank Mandiri enhances the quality of ESG policies can be found in the Sustainable Banking section on
information delivery to stakeholders as part of its commitment Green Financing in this report.
Enablers 8. Strengthening ESG Governance, Capacity Development & Disclosure
to transparency and effective communication.
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Sustainability Strategy
Sustainability Commitment Our Achievements Sustainability Strategy 2024-2028 Sustainability Culture
Climate Risk Stress Test (CRST) [S2-2c]
As a member of the Task Force on Climate Related Financial Risk, "Orderly," "Disorderly," and "Hot House World." Each scenario
Bank Mandiri participated in the initial phase of the Bottom-up presents a unique roadmap and variables crucial for achieving
Climate Risk Stress Test (CRST) alongside the Financial Services the 2050 climate goals, including changes in how climate affects
Authority (OJK). This initial phase served as a collaborative the economy. These scenarios explore different assumptions
learning exercise between OJK and the banking sector, aimed about the escalation of climate policy, emission levels, and
at building capacity for assessing the impact of climate change temperature increase.
risks.
During the initial phase of the Bottom-Up CRST, Bank Mandiri
Bank Mandiri refers to the Network for Greening the Financial employed three NGFS scenarios: Net Zero 2050, Delayed
System (NGFS) climate scenarios, which categorizes the Transition, and Current Policies.
potential impacts of climate change into three categories:
NGFS Scenario Framework in Phase IV
Disorderly Too little, too late
High
Fragmented
World
Delayed
Transition
Climate Change Strategy [S2-2a]
Transition risk
Bank Mandiri has committed to addressing climate challenges as In response to these challenges, Bank Mandiri also has a Business
part of its support for the Paris Agreement to achieve Net Zero Continuity Management Group. Enforcing Business Continuity
Net Zero
Emission (NZE) and support the Enhanced Nationally Determined Management in adherence to global standards outlined in ISO 2050 NDCs
(1.5°C) Below
Contribution (ENDC) established by the Indonesian Government 22301:2019. This framework is designed to establish a resilient 2°C
to achieve a low-carbon economy and climate resilience. By the organization to potential internal and external threats by
Paris Agreement’s objective of preventing global temperature ensuring the preparedness of BETH3 components (Building,
Current
rise of more than 1.5°C, Bank Mandiri aspires to achieve Net Equipment, Technology, Human Resource & 3rd Parties). Low Policies
Demand
Zero Emission in operations by 2030. Bank Mandiri’s climate
Low
change strategy includes three primary approaches: reducing To ensure resilience in its operations and business, Bank Mandiri’s Orderly Hot house world
greenhouse gas emissions from its operational activities, BCM actively engages in collaborations with external parties
providing financing to support customers in the transition to to mitigate the risks associated with climate change impacts, Low Physical risk High
NZE, and encouraging activities that can absorb carbon, such such as the Agency for Meteorological, Climatological, and
as forest/land restoration or conservation. Geophysics (BMKG). These collaborative efforts involve
obtaining rapid climate analysis information and integrating
A comprehensive explanation of the scenarios utilized in the initial phase of Bottom Up CRST can be seen in the following table:
Within its climate strategy framework, Bank Mandiri has systems between Bank Mandiri and BMKG to enable early
developed a comprehensive approach that encompasses disaster notifications directly to the Crisis Management Team
Climate Risk Financial Im-
all layers of the bank to achieve net zero ambition, as well as members when disasters occur. Additionally, Bank Mandiri has Scenario
Type pact
managing and conducting climate-related risk analysis. A key established several alternative operational work unit locations
Orderly – Net Zero The aim is to achieve global net-zero CO2 emissions by 2050 and limit global
emphasis is placed on collaborating with customers to identify and Data Centers to mitigate the risk of customer transaction
2050 warming to 1.5°C through strict and innovative policies. Several countries such
optimal solutions and offer tailored access to capital, aligning disruptions and data loss caused by climate change. as the US, EU, UK, and Japan have achieved net-zero emissions for all greenhouse
with their specific requirements. The bank’s detailed climate gasses.
strategy outlines specific measures to assist customers in Transition
Disorderly- Assuming that annual emissions will not decrease until 2030, stricter policies are Low - Medium
transitioning to a net zero. Risk
Delayed Transition then implemented to limit global warming to 2°C and restrict CO2 emissions.
Hot House World– Assuming the continuation of current policies without implementing any new
Current Policies ones, the impact on physical risks will increase.
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Sustainability Strategy
Sustainability Commitment Our Achievements Sustainability Strategy 2024-2028 Sustainability Culture
Climate-Related Risk and Opportunities [S2-3a], [S2-2b]
Type of Risk Triggers Likelihood Description Risk Response Strategies Type of Risk Triggers Likelihood Description Risk Response Strategies
Risk of Risk Risk of Risk
Occurrence Occurrence
Transition Risk TECHNOLOGY
Policy and Law Technology Transition of Likely Technology risk may have a Bank Mandiri is reaching out to all its customers
technology in low- significant impact on a company’s to communicate about its business plans, in
Compliance Enforcement Likely The risk arising from the presence Bank Mandiri has developed a Sustainable
emission products. business. The impact includes high response to transition policies and technological
of policies and of Law No. 16 of 2016 on the Financial Action Plan (SFAP) 2024-2028 to
costs associated with technology changes aimed at promoting green initiatives.
regulations Ratification of the Paris Agreement implement sustainable financial targets and
investments, potential depreciation
in Indonesia and Presidential Regulation has several programs aimed at supporting the
of assets, and the need to replace
concerning 98/2021 on the Economic Value of government in achieving Net Zero Emissions by
products or services with lower-
climate-related Carbon (NEK) to Achieve Nationally 2060 or ahead of time.
emission technology, leading to the
risks. Determined Contributions (NDC).
cessation of asset use.
The risk arising from the presence Bank Mandiri adheres to the relevant regulations
Cybersecurity Likely Bank Mandiri is transitioning to Bank Mandiri has established a special working
of laws on climate change, in implementing Sustainable Finance, such as
threats. offering banking products through unit to assist in overseeing digitalization-related
such as Financial Services POJK 51/POJK.03/2017, POJK 60/POJK.04/2017,
eco-friendly digital services due to risks and has achieved ISO 27001 certification
Authority Regulation (POJK) as well as regulations applicable to debtors,
the risks associated with transaction for its security operations center, enabling it to
No.51/POJK.03/2017 on the including guidelines for prospective debtors.
and data security, as well as effectively manage cyber security threats within
Implementation of Sustainable In formulating the credit growth strategy, Bank information systems. its banking system and cyber operations.
Finance and POJK 60/POJK.04/2017 Mandiri utilizes the Loan Portfolio Guideline (LPG)
on the Issuance and Requirements MARKET
comprising Industry Classification (IC), Industry
of Green Bonds. Limit (IL), Industry Acceptance Criteria (IAC), and Market Changes in Likely Market changes pose a risk when Bank Mandiri is committed to developing
sector-specific credit policies that support the Conditions customer customers shift to products with green and sustainable financial products.
implementation of Sustainable Finance. behavior. lower emissions, leading to a This commitment is evident through various
In its formulation, the Loan Portfolio Guideline decrease in demand and company initiatives, including the issuance of a Green
(LPG) consistently prioritizes ESG principles, revenue. Bond of IDR5 trillion, the inaugural issuance of
including climate change risk. In one component a Sustainability Bond of US$300 million, and
of the LPG, the Industry Acceptance Criteria an ESG Repo transaction of US$500 million.
(IAC) includes ESG aspects that require potential Furthermore, the bank promotes financing in
debtors from certain sectors to possess standard the Sustainable Business Activities Category
documentation related to ESG aspects that must (KKUB), encompassing green and social portfolios,
be integrated into their business operations, such following Financial Services Authority Regulation
as Transition Plans, Climate Change Mitigation (POJK) 51/2017. Bank Mandiri also operates an
Actions, and the submission of a Sustainability ESG Desk, encouraging customers to transition
Report. with products, such as Sustainability-Linked
Loans/ Corporate-in-Transition Financing. Bank
Law The existence of Likely The legal risk related to the Bank Mandiri continues to enhance the Mandiri also offers green products on the retail
legal responsibility reduction of national emissions knowledge of all employees, customers, vendors, side, including financing facilities for Electric
as part of the under Law No. 16 of 2016 on the and stakeholders through the implementation Vehicles (EV) and other eco-friendly options.
implementation of Ratification of the Paris Agreement. of training/workshops/FGDs related to legal risk
climate change- awareness, emission reduction based on e-NDC Bank Mandiri is implementing changes to
related policies. documents, and other policies related to climate digitalize its banking services, aiming to enhance
change. accessibility for the people of Indonesia. The bank
prioritizes the advancement of technology to
Credit The decline in a Likely The risks arising from the impact of In the credit granting process, Bank Mandiri facilitate digital transformation. This is realized
debtor’s financial climate change have the potential consistently upholds the principle of prudence by through the development of innovative banking
condition impacts to adversely affect the debtor’s integrating Environmental, Social, and Governance systems such as Livin’, Kopra, Smart Branch
their ability business and create credit risks for (ESG) aspects into its risk management policies, (Upgraded Branch, Hybrid Branch, and Digital
to fulfill their the bank. from the pre-screening stage and credit analysis Box), Digital Carbon Tracking, Tap to Pay payment
obligations. to post-credit monitoring processes. Throughout feature, and the extensive Mandiri Agent service.
its business operations, Bank Mandiri identifies These initiatives serve as tangible demonstrations
and evaluates potential environmental and social of Bank Mandiri’s role as an Agent of Development
impacts through Environment & Social Due and other digitalization initiatives.
Diligence, taking into account the significance
of priority sectors and adhering to relevant
regulations and standards.
Bank Mandiri has also established sectoral
policies following the Environment, Social, and
Governance (ESG) aspects across 12 priority
sectors, including Palm Oil, Energy and Water,
FMCG, Mining (Metals and Coal), Construction,
Pulp & Paper, Telecommunications, Transportation,
Other Transport Industries (Shipbuilding),
Pharmaceuticals and Health Services, as well as Oil
and Gas.
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Sustainability Strategy
Sustainability Commitment Our Achievements Sustainability Strategy 2024-2028 Sustainability Culture
Type of Risk Triggers Likelihood Description Risk Response Strategies Detailed Explanation Regarding the Implementation of CRST:
Risk of Risk
Occurrence
1. Transition Risk
REPUTATION
Reputation Adverse Likely The risk to Bank Mandiri’s reputation Bank Mandiri is actively promoting compliance Transition risk represents the potential challenges that arises and asset value. In response, Bank Mandiri actively identifies the
publication on arises from negative publicity with climate change regulations across all from changes in government and stakeholder policy directions, short-term and long-term impacts of these transition risks on
Bank Mandiri’s about its business activities or relevant work units, both directly and indirectly
technological advancements, and social dynamics as the world its credit portfolio (including the productive sector portfolio),
approach to from negative perceptions of its through operational activities. To address negative
addressing the compliance with climate change publications related to climate change regulations, economy shifts towards a low-carbon economy. These changes as well as market and operational risks, during the initial phase
challenges of regulations. the bank has established the ESG Group as the demand that banks, including Bank Mandiri, adapt their policies of the bottom-up CRST. The following are potential impacts of
climate change. control tower for ESG implementation, ensuring that could potentially impact the bank’s business, reputation, transition risks on credit, market, and operational risks:
that all bank activities comply with climate change
regulations. The ESG Group engages in discussions
with internal and external stakeholders, such as Potential Impact of Transition Risk
regulators, rating agencies, and customers, to
ensure alignment with relevant provisions.
Bank Mandiri is supported by the Corporate CREDIT RISK MARKET RISK OPERATIONAL RISK
Secretary, responsible for minimizing potential
risks to the company’s reputation. In this regard,
Bank Mandiri, through the Corporate Secretary, In the realm of Credit Risk, the In terms of market risk, In Operational Risk,
possesses the resources and expertise to analyze
introduction of new climate policies, the bank recognizes significant policy
negative public sentiment and provide necessary
strategic and structured responses. advancements in technology, and the potential impact changes by regulators
shifts in market sentiment can on the market value of and shifts in customer
Additionally, Bank Mandiri utilizes an interactive
control panel to monitor real-time news and
lead to the bank’s stranded assets, its securities portfolio and investor behavior
opinions across various platforms, enabling particularly those in carbon-intensive within the high-emission can result in the bank
strategic and proportional responses while industries. This situation can elevate sector category due facing sanctions
effectively managing the company’s reputation the probability of default (PD) and to government policy from regulators and
and image. increase the loss given default changes related to potentially higher error
PHYSICAL RISK through diminished collateral values. carbon emissions. rates in transactions.
Acute and The impact Likely The sudden and prolonged physical Bank Mandiri has initiated the first phase Bottom-
Chronic and increased risks may have an impact on up Climate Risk Stress Test (CRST) to identify the
Physical Risk frequency of operational activities. impact of transition and physical risks on its credit
climate/extreme portfolios, including those in the productive
weather changes. Rising temperatures and sea levels sector, as well as market and operational risks. 2. Physical Risk
have the potential to elevate land
subsidence and the risk of flooding, Bank Mandiri has established the Business Physical risk can be classified into two categories: and at the meeting point of two oceans and two continents,
impacting the value of financed Continuity Management Group to oversee • Acute Physical Risk: making it prone to floods, landslides, flash floods, extreme
assets and collateral, and potentially the implementation of Business Continuity
impeding overall bank operations. Management in accordance with the international
Risks caused by severe and frequent natural disasters. weather, extreme waves, and abrasion, as well as droughts
standard ISO 22301:2019 and to monitor the • Chronic Physical Risk: that can trigger forest and land fires. Therefore, in analyzing
Bank Mandiri’s extensive network impact of acute and chronic risks that Bank Risks caused by long-term climate pattern changes, such as the impact of physical risks, the bank identifies credit portfolios
of branches across Indonesia is Mandiri may face. The Business Continuity potentially vulnerable to floods and forest fires. The following is
temperature rise and sea-level rise.
susceptible to substantial risks Management Framework aims to establish a the identification of potential impacts of physical risks on credit
arising from both acute and chronic resilient organization capable of withstanding
potential internal and external threats by ensuring Regarding physical risks, Indonesia has a relatively high risk and operational risks:
climate change.
the readiness of BETH3 components (Building, of disasters due to its geographical location in a tropical area
Equipment, Technology, Human Resource & 3rd
Parties).
Potential Impact of Physical Risks
CREDIT RISK OPERATIONAL RISK
Rising sea levels and occurrences of forest fires/ Rising sea levels and occurrences of forest fires/
droughts impact the collateral value of debtors, droughts can increase operational risk potential,
potentially increasing credit risk through higher loss- such as damage to bank branch offices, and data
given default (LGD), ultimately impacting the bank’s centers, or hindering overall bank operations.
capital.
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To measure the impact of physical risks on Bank Mandiri's financial performance, the bank maps out areas vulnerable to climate
change disasters. In identifying disaster-prone areas, Bank Mandiri refers to the Indonesian Disaster Risk Index (IRBI) published by
the National Agency for Disaster Management (BNPB).
Bank Mandiri Attends
Physical Risk Assessment Results – Flood
Scenario
Physical Risk Assessment Results – Forest
Fire Scenario COP28 in Dubai
Methodology for Determining Traffic Lights on Methodology for Determining Traffic Lights on
Exposure at Risk Exposure at Risk The Conference of the Parties
(COP) is the highest decision-
The method used to classify the physical risk of flooding in The method used to classify the physical risk of forest fires in mak ing body of the United
Indonesia involves Expert Scoring. The process for determining Indonesia involves Expert Scoring. The process for determining Nations Framework Convention
the risk class for geographic locations is outlined as follows: the risk class for geographic locations is outlined as follows: on Climate Change (UNFCCC),
1. Identification of parameters constituting the risk class for 1. Identification of parameters constituting the risk class for aimed at reducing greenhouse
flooding in Indonesia. These factors include the frequency of forest fires in Indonesia. gas emissions and global climate
flood events, the number of houses submerged, the extent change. COP28 was held in Dubai
2. Compilation of parameter data sourced from the National
of damage to public facilities, and the number of victims. from November 30 to December
Agency for Disaster Management (BNPB) - Indonesian
2. Compilation of parameter data sourced from the National 11, 2023, providing an opportunity
Disaster Risk Index (IRBI).
Agency for Disaster Management (BNPB) - Indonesian for all countries to collaborate,
Disaster Risk Index (IRBI). 3. Implementation of Scaling Adjustment (Scaling Score) to
improve direction, and promote
3. Implementation of Scaling Adjustment (Scaling Score) to calibrate the parameters that shape forest fires classes in
progress to keep the 1.5°C target
calibrate the parameters that shape flood risk classes in Indonesia.
within reach as per the Paris
Indonesia. 4. Determination of the optimal weighting for these parameters Agreement.
4. Determination of the optimal weighting for these parameters to accurately classify forest fires classes in Indonesia.
to accurately classify flood risk classes in Indonesia. In line with Bank Mandiri’s commitment to becoming seized this opportunity to enter a Memorandum of
a Sustainable Champion in Indonesia by supporting Understanding (MoU) with two Corporate Banking
Map of Indonesia’s Flood Risk Index 2023 Map of Indonesia’s Forest and Land Fire Risk Index 2023 the government’s target to move towards a Low customers in the energy and fertilizer industries.
Carbon Economy and Net Zero Emissions by 2060 This initiative by Bank Mandiri demonstrates its
or earlier, Bank Mandiri participated in COP28, commitment to assisting customers in transitioning
attended by the President Director, and Vice towards more responsible business practices.
President Director. Furthermore, Bank Mandiri
Source: Indonesian Disaster Risk Index (IRBI) Source: Indonesian Disaster Risk Index (IRBI)
Snapshot Summary of Flood Risk Classes Snapshot Summary Risk Class Forest Fires
in Indonesia in Indonesia
No District/City Risk Class No District/City Risk Class
1 Bandung, West Java High Risk (Prone to Flooding) 1 Nganjuk, East Java High Risk (Prone to Forest Fires)
2 Cirebon, West Java High Risk (Prone to Flooding) 2 Ponorogo, East Java High Risk (Prone to Forest Fires)
3 North Luwu, South Sulawesi Medium Risk (Flood Alert) 3 Jayapura, Papua Low Risk (Safe for Forest Fires)
4 Garut, West Java Medium Risk (Flood Alert) 4 Etc.
5 Lembata, NTT Low Risk (Flood Safety Assured)
6 East Flores, NTT Low Risk (Flood Safety Assured)
Etc.
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Climate Scenario Analysis
POLICIES SUPPORTING
Climate risk, which is forward-looking and characterized by In general, the outcomes of scenario analysis on climate and CLIMATE CHANGE MITIGATION
significant uncertainty, presents a challenge for the Bank in environmental risks will reveal the degree to which the bank’s
terms of risk management practices. Scenario analysis, a risk policies and strategies have integrated climate and environmental Low Carbon ESG Financed
management tool that employs a ‘what-if’ approach, assists the considerations. The following are the steps and primary processes Operations Awareness Emission
Bank in incorporating evolving climate and environmental risks that the Bank follows in implementing scenario analysis:
into its strategy, governance, and risk management framework. Bank Mandiri is investing in the Mandiri employees plays a crucial role Bank Mandiri has calculated GHG
development of more bank offices in achieving the Net Zero Emissions emissions from financing and
that operate efficiently and with low commitment from operational activities investment activities based on the
carbon emissions. As of December 31, by 2030. For this reason, Bank Mandiri Partnership for Carbon Accounting
2023, 4 buildings already solar panel is actively fostering a sustainability Financials (PCAF) guidelines as the
STEP 01 Identify Objectives and Scope installations: culture within the organization through Bank's starting point in supporting
• Menara Mandiri Medan. training, workshops, webinars, and a long-term low carbon economy.
• Menara Mandiri Palembang. certification programs. These initiatives Moving forward, the Bank remains
Determine the objectives of the scenario analysis exercise, such as: • Mandiri Indjoko Surabaya Building. aim to empower Mandiri employees with committed to refining and
• Assessing Macroeconomic impacts (short and long-run effects on GDP growth, inflation, terms of trade, etc.) • Plaza Mandiri Building. a deep understanding of relevant ESG advancing its emission calculation
• Assessing specific risks impact (impact on the bank’s balance sheet, profitability, capital adequacy, etc.) topics, enabling them to develop financial methodology, aligning with
Identify material risk drivers deemed to have a significant potential impact on the Bank and determine the products and services aligned with ESG regulatory directives and evolving
appropriate time horizon for conducting scenario analysis. principles. best practices.
Define the target audience/key stakeholders for the implementation of scenario analysis.
Green Credit Policy Digital Carbon
Building Adjustment Tracking
STEP 02 Scenario Design Bank Mandiri already possesses Bank Mandiri has formulated In 2023, Bank Mandiri introduced
a Green Building certificate for and implemented credit policies the online platform ‘Digital
one of its buildings Mandiri for sectors with high ESG risks, Carbon Tracking,’ providing
Determine the scope of climate risk (transition risk, physical risk, and a combination of both risks). Indjoko Surabaya Building. particularly those involved in carbon- stakeholders with transparent
Select relevant scenarios and pathways (NGFS/IPCC RCPS). intensive activities. The credit policy access to greenhouse gas emission
Determine the level of granularity and time interval for conducting scenario analysis. for 12 sectors has already been issued information online.
as part of this initiative.
Capability Carbon Neutral Routine Dialogue to Support
STEP 03 Impact Assessment Enhancement Initiative Low-Carbon Economic
Bank Mandiri facilitates the Bank Mandiri strives for carbon
Transition
Assess economic impacts (e.g., GDP, inflation, productivity, etc.), including identifying relevant transmission development of capabilities for all neutrality through the Nature Based Dialogue and cooperation with
channels and determining key assumptions. Bank Mandiri employees, including Solution initiative and purchasing customers, regulators, experts, and
Assess financial impacts (e.g., property values, asset stranding, debtor’s profitability, etc.). the Board of Directors and Board of Verified Carbon Units (VCU). The bank stakeholders to realize the low-
Both impacts will be evaluated for their effects on Bankwide performance, such as asset quality, profitability, Commissioners, through training, has participated in carbon trading carbon economic transition.
and capital adequacy. workshops, seminars, focus group on the Indonesian Carbon Exchange
discussions, and certifications on through the purchase of VCU units as
various current topics to support an initiative to reduce emissions using
sustainability issues. the offsetting method of 3,027 tCO2e.
STEP 04 Using and Communicating Results
Sustainable Procurement Sustainable Trade
Communicating the results of scenario analysis to target audiences/key stakeholders can raise awareness of Bank Mandiri incorporates ESG criteria into its contract clauses Bank Mandiri, through the Cash & Trade Operation Group,
climate risks. This can encourage the Bank to improve risk management practices and promote further assessment, with vendor partners, encouraging them to utilize eco- has implemented a Data Analytic Green Processing that
particularly for emerging risks. friendly raw materials to minimize emissions from operational categorizes customers into Green & Non-Green Portfolio,
activities. Additionally, the bank conducts Vendor Meetings to thereby creating a pipeline for the Trade Finance Facility to
comprehensively promote ESG aspects, including the prohibition support financing for sustainable projects.
of child labor and the promotion of fair operational practices.
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IMPLEMENTATION OF TASK FORCE ON
Sustainable Operation Sustainable Financing
In pursuit of Net Zero Emission in operational activities, Bank In line with sustainable finance initiatives, Bank Mandiri is
CLIMATE-RELATED FINANCIAL DISCLOSURE [GRI 201-2]
Mandiri has formulated an all-encompassing strategy that developing financing portfolios to encourage and assist Climate risk is one of the prominent risks for the financial services sector and demands transparent communication to investors,
engages the entire Mandiri employee. This strategy focuses customers in transitioning towards a low-carbon economy. To shareholders, and the public. In line with this, Bank Mandiri implemented the Task Force on Climate-Related Financial Disclosure
on the reduction of the institution's carbon footprint through support sustainable financing from a funding perspective, the (TCFD) as part of its Sustainability Report.
the establishment of an environmentally sustainable banking company issues green investments such as green bonds and
operations ecosystem. This involves systematic measurement sustainability bonds to engage investors taking into account
and monitoring of greenhouse gas (GHG) emissions, as environmental, social, and governance (ESG) aspects. Key Elements of TCFD
well as the construction and advancement of low-carbon
infrastructure. Additionally, the Bank has implemented a
carbon offsetting initiative by procuring Verified Carbon Units GOVERNANCE RISK MANAGEMENT
(VCU) and employing the Nature-Based Solution (NBS) method. Corporate governance GOVERNANCE Processes undertaken by the
related to climate risks company to identify, assess, and
STRATEGY
and opportunities manage climate-related risks
PRODUCTS AND SERVICES SUPPORTING STRATEGY RISK
MANAGEMENT
METRICS AND TARGETS
Actual and potential impacts Metrics and targets used to assess
CLIMATE CHANGE MITIGATION [OJK F.26] of climate-related risks and and manage climate-related risks
METRICS &
opportunities on business, strategy, and opportunities
TARGETS
Digipreneurship Corporate-in-Transition Green and financial planning
for MSMEs Financing Investment
Bank Mandiri is in the process of Bank Mandiri assists and encourages Through Mandiri Investasi, Bank
developing a digital application for the decarbonization of customers with Mandiri offers ESG mutual fund
MSMEs, entrepreneurs, and merchant carbon-intensive business activities products for individuals seeking to
partners to transition to digital through competitive and attractive align their investment portfolios with
operations and reduce their carbon sustainability-linked loans. Environmental, Social, and Governance
footprint. (ESG) principles.
01 GOVERNANCE
Cardless Green Financing for Retail Recycled 1. The Board of Commissioners actively oversees the integration of ESG aspects and the implementation of
Credit Card Customers Card Sustainable Finance through the Risk Monitoring Committee (KPR).
Bank Mandiri has launched a physical Bank Mandiri meets the public’s demand Bank Mandiri remains committed 2. The Board of Directors, through the Risk Management & Credit Policy Committee (RMPC) or the Executive
cardless credit card as an effort to to reduce GHG emissions from their daily to innovation in creating products Committee, monitors and decides on the integration strategy of ESG aspects and the implementation of
reduce plastic waste and carbon activities by offering retail financing with lower environmental impact. As Sustainable Finance.
emissions from the card production for electric vehicle ownership and solar of December 31, 2023, the Bank has 3. The Environmental, Social, & Governance (ESG) Group is a dedicated unit formed specifically to perform a
process, printing process, and delivery power installation. introduced sustainable debit and prepaid control tower function in the implementation of Sustainable Finance at Bank Mandiri and its Subsidiaries,
to customers. cards made from recycled PVC. directly supervised by the Vice President Director according to the Decree of the Board of Directors KEP.
DIR/32/2022 dated September 12, 2022.
4. The ESG Group carries out monitoring functions related to the implementation of ESG in Subsidiaries
Energy Transition Green Bond and Digital through the Integrated Governance Committee (TKT).
Financing Sustainability Bond Banking
Bank Mandiri distributes credit for Bank Mandiri is expanding its Bank Mandiri has developed the Livin’
business activities that facilitate sustainable funding sources by issuing digital banking application for retail
02
energy transition, such as renewable Green Bonds and Sustainability Bonds customers and Kopra for wholesale
energy. As of December 31, 2023, to finance business activities aligned customers, enabling them to access STRATEGY
credit disbursed reached IDR 9.72 with sustainability principles. As of financial services without visiting
trillion. 2023, the bank has issued debt of IDR Bank Mandiri branches. Additionally, 1. Bank Mandiri has established ESG Guiding Principles No. RMPC/051/2023 dated December 13, 2023, as
5 trillion for Green Bonds, US$300 the bank has 241 smart branches, a strategic document aimed at guiding in integrating ESG aspects in Bank Mandiri, covering the bank’s
million for Sustainability Bonds, and demonstrating digital transformations business and operational activities.
US$500 million for ESG Repo. of Bank Mandiri branches, providing 2. Bank Mandiri has established a long-term transformation strategy, with a specific focus on the bank’s
customers with fast, easy, and secure sustainability strategy for the next 10 years. This strategy is regularly overseen by the Transformation
banking services. Committee.
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3. Analyzing the risks and opportunities of climate change to prepare Bank Mandiri’s strategy in facing climate Opportunities and Challenges of Sustainable Finance [OJK E.5]
change risks.
4. Developing a Sustainable Finance Action Plan (SFAP) based on the mapping of the implementation of ESG The increasing global public and governmental pressure The implementation of sustainable finance initiatives is a long
aspects and Sustainable Finance at Bank Mandiri for the next five years. to address ESG issues is propelling a business trend toward journey that is not without its challenges. Therefore, Bank
5. Developing Sustainable Finance products in both wholesale and retail segments, such as sustainable greater environmental sustainability and inclusivity. This trend Mandiri continues to identify and evaluate, as well as establish
financing, sustainable bonds, ESG-based investments, eco-friendly cards, and others. is particularly focused on expediting the transition to a low- mitigation measures to address these various obstacles.
6. Establishing an ESG Desk focused on providing financing services such as green loans, sustainability-linked carbon economy and achieving Net Zero Emission targets. ESG Challenges in the implementation of sustainable finance
loans, and corporate in-transition financing to help customers transition to a low-carbon economy. issues not only present new risks and challenges but also create include:
7. Developing digitalization in Bank Mandiri’s core business, such as Livin’, Kopra, Smart Branch, and Digital various business opportunities.
Carbon Tracking to support the achievement of Net Zero Emission (NZE) in Operations by 2030. 1. Uneven internal understanding and capabilities
8. The Contributor Work Unit, consisting of Business Units, Risk Management, Support, and all Regional Offices, Bank Mandiri not only seeks to identify risks and mitigate related to sustainable finance, Bank Mandiri continues
actively implements ESG strategies and initiatives in all business and operational activities in line with the them in facing ESG issues but also optimizes existing business to strive to increase awareness and employee capabilities
framework, vision, and commitments of Bank Mandiri’s ESG. opportunities through various sustainable financial initiatives through various programs such as training, workshops,
to achieve the vision of “Becoming Indonesia’s Sustainability and benchmarking best practices.
Champion for a Better Future” and to support the realization 2. Customers and working partners who have a limited
of national sustainable targets. Bank Mandiri has undertaken understanding of environmental, social, and
various optimization efforts, including: governance aspects in their business activities. In this
03
regard, Bank Mandiri continues to conduct socialization,
1. Building ESG Expertise to accelerate the formation including workshops involving customers, ESG experts,
RISK MANAGEMENT of a low-carbon business ecosystem, through various and relevant stakeholders in the implementation of ESG
training, certification, and workshops involving industry aspects in priority sectors.
1. In the credit granting process, Bank Mandiri has implemented Environmental and Social Risk Management (ESRM) experts, customers, peer banks, regulators, and related
3. Readiness of systems and processes to support the
from the pre-screening process (due diligence), loan analysis, legal & compliance review, and loan approval to the institutions;
integration of sustainable finance into the bank’s
monitoring process. 2. Developing various sustainable financial products business activities, such as developing monitoring and
2. In the Pre-Screening phase, Bank Mandiri has specific criteria related to ESG aspects that need to be specifically and services, both in terms of funding and financing, in reporting systems related to Sustainable Business Activity
considered in each sector, outlined in the Industry Acceptance Criteria (IAC). Currently, Bank Mandiri has 12 line with the increasing demand for sustainable products. Categories (KKUB) and the Indonesian Green Taxonomy
priority sectors including Palm Oil, Energy and Water, FMCG, Mining (Metals and Coal), Construction, Pulp & In addition, Bank Mandiri continues to support customers, (THI).
Paper, Telecommunications, Transportation, Other Transport Industries (Shipbuilding), Pharmaceuticals and particularly those operating in high ESG risk sectors, in
Health Services, and Oil and Gas. 4. Technological disruption (digitalization) has led to
transitioning. Bank Mandiri provides financial solutions to
3. Bank Mandiri is committed to not providing financing for business activities that have a negative impact on the increased IT and cyber risks. Consequently, Bank Mandiri
help decarbonize and transition to more responsible, eco-
environment and society (Chapter 3). consistently enhances various mechanisms to mitigate
friendly businesses with lower carbon emissions. Bank
4. Bank Mandiri has a Business Continuity Management (BCM) Group actively designing a Business Continuity Plan these risks.
Mandiri also explores deeper potential in the customer
(BCP) to early identify and take initial steps related to climate risks or force majeure. supply chain and provides financing for their transition to 5. Regulations related to sustainable finance, requiring
5. Bank Mandiri has identified the impact of transition risks and physical risks on the Bank’s performance, attached a low-carbon ecosystem; standards and technical guidelines in the implementation
to the Initial Phase Bottom-up Climate Risk Stress Test (CRST) in 2023. of sustainable finance;
3. Bank Mandiri continues to promote digitalization
through the launch of various digital products such 6. Policies, stimuli, and incentives from various
as Livin’ for the consumer segment and Kopra for the government institutions to encourage financial
wholesale segment; institutions and businesses to implement sustainable
finance.
4. Empowering communities and financial inclusion
04
through financing for MSME segments and Mandiri
METRICS AND TARGETS Agents;
5. Collaborating with regulators and related institutions
1. Calculating emissions from operational activities (including scopes 1, 2, and 3) following the GHG Protocol will be to support government programs in addressing climate
implemented on a monthly basis. This information will be accessible digitally through the Bank Mandiri website change issues and SDGs targets.
and reported annually in the Sustainability Report.
2. Bank Mandiri has calculated emissions from financing activities (scope 3) covering seven asset classes according
to the methods and guidelines of the Partnership for Carbon Accounting Financials (PCAF).
3. Bank Mandiri focuses on increasing its sustainable financing portfolio based on the classification according to
the Sustainable Business Activity Category (KKUB) following POJK 51/2017.
4. Bank Mandiri has a target to achieve Net Zero Emission (NZE) in Operations by 2030.
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Sustainability
Culture [OJK F.1]
The involvement of all Mandiri employees is significant to carry out
The implementation of sustainable finance begins with as conduits for ESG-related information within their respective these changes through developing a culture of sustainability, which
increasing Mandiri employees' capacity to master relevant work areas. Furthermore, sustainable finance initiatives are begins with building awareness of Mandiri employees to protect and
ESG topics related to Bank Mandiri’s business, particularly promoted through the dissemination of information to Bank
in developing financial products and services and adapting Mandiri’s customers, partners, and suppliers. In 2023, Bank
preserve the environment in their daily activities.
the organization to integrate ESG into banking systems and Mandiri held two Internal Discussion Forums attended by the
procedures. entire Board of Directors and Commissioners. Additionally,
Mandiri University Group has facilitated ESG Awareness
The engagement of all Mandiri employees is vital for Level-1 e-learning for all employees including the ODP
implementing these changes by fostering a culture of program, sectoral ESG workshops (nickel & property), and the
sustainability. This starts with raising awareness among implementation of ESG awareness.
Mandiri employees about the importance of safeguarding
the environment in their daily activities. Sustainability culture As of 31 December 2023, Bank Mandiri is actively carrying
initiatives encompass enhancing the technical knowledge and out outreach activities to support the achievement of
expertise related to ESG for employees at all levels and within ESG awareness within the Bank's internal environment.
various work units through training, workshops, webinars, and Socialization has been carried out to 34 work units and 12
certifications. regions. The agenda discussed begins with global and national
commitments, regulatory provisions, and ESG implementation
The ESG Group serves as the coordinator for Sustainable Finance that has been implemented at Bank Mandiri in each aspect.
and Investment (ESG) within the Bank Mandiri framework. Apart from that, socialization is also aligned with the scope of
Subsequently, the bankwide Internal Culture Team establishes work of the relevant work units to obtain support in achieving
ESG buddies in each unit, who assume responsibility and serve Net Zero Emission (NZE) 2030.
Recapitulation of ESG Capacity Increase in 2023
Monthly
11.622 Hours Event 100%
Training topics include: Awareness ESG Awareness
• Employee Training on Ethical Standards campaign through for Directors,
• Employee Training on Consumer Financial newsletters, Board of
Protection podcasts, desktop Commissioners,
• Training on Fair Advertising Policies/Procedures wallpapers, and and Employees
• Training on Data Security and/or Privacy-Related other various
Risks & Procedures activities.
• Training on Debt Collection
• ESG & Climate Training for the Board of Directors
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Mandirian Ber-Nyali Initiatives Facilitating Sustainability Strategies
Mandirian Ber-Nyali, or Mandiri Bergerak Nyata untuk which is a means
Lingkungan, is a campaign program aimed at promoting of Bank Mandiri's This program is carried out to achieve Bank Mandiri’s commitment to Net Zero Emissions (NZE) Operations by 2030, which
sustainable finance, with a particular focus on Sustainable commitment to requires the active participation and collaboration of all employees in carrying out daily operational activities, including
Operations. The campaign addresses various environmental implementing conducting activities/events/meetings following the provided guidelines.
concerns (eco-friendly acts), including the reduction of single- ESG involving the
use plastics, paper consumption, and energy, water, and fuel Directors and
usage. Additionally, it emphasizes the segregation of organic
and non-organic waste. This program engages all Mandiri
Commissioners.
No More
employees, particularly the Culture Squad, in creating posters, In Mandiri
magazines, videos, and podcasts to raise awareness about ESG Festival, the Bank also launched various
eco-friendly business practices. The sequence of Mandirian environmentally friendly products such as Cardless Credit
Ber-NYALI programs that have been carried out until Card, R-PVC Prepaid & Debit Card, Digital Carbon Tracking
December 2023 include Socialization, Mandiri Eco-Clean, ESG and collaboration with subsidiary companies to promote
Board Message, and Mandiri ESG Festival. Electric Vehicles (EV) in Livin' Sukha and Kopra as well as
environmentally friendly investment products. Single-use plastics/Bottled Leaving food Incorporating balloons
Socialization activities are carried out as a forum for cultural Drinking Water (AMDK) and drinks and confetti into event
communication and sharing of insights for the Culture In the reporting year, Bank Mandiri also awarded awards to execution
Squad as well as announcement of the implementation of Work Units with the best ESG implementation in daily business
Mandiri Eco-Clean activities. The Mandiri Eco-Clean activity operations. This appreciation was conveyed in the Mandiri
is an activity to clean work areas and sort waste as a 3R Employee Award (MEA) category for the Best ESG Stewardship
(Reduce, Reuse, Recycle) movement. Culture Squad also sent Award.
documentation on the implementation of Mandiri Eco-Clean
in the form of photos/videos and the best documentation The ESG aspects assessed include energy efficiency, human
say yes to
received direct appreciation which was conveyed on the ESG resource development, information security, and anti-fraud
Board Message by Mrs. Alexandra Askandar as Vice awareness as well as initiatives at the work unit level based on
President Director of Bank Mandiri. implementation that has been carried out throughout 2023.
Afterwards, to increase awareness regarding ESG at Bank
Mandiri for stakeholders, the Mandiri ESG Festival was held
Utilizing pitchers/tumblers Sorting waste before Conserving water
for the consumption of disposal usage
drinking water.
Distributing internal Conserving electricity Using public
documents electronically and setting AC transportation
(paperless) at 23-25°C
Reference is made to Letter No. DCO/1268/2023, Letter No. DCO/1269/2023, and Note No. DCO/704/2023, regarding to the Appeal for the Implementation
of the ESG Program within the framework of Net Zero Emission (NZE) Operations 2030. Additionally, guidelines for the execution of environmentally
conscious activities/events/meetings have been submitted to Subsidiary Companies, Regions, and each respective work unit.
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27.844 459 2.823
MANDIRI
Mandirians have participants in the Internal participants in the
participated in the Discussion Forum which was socialization and training
ESG Awareness Level-1 held twice and attended by for the implementation
E-Learning the Board of Directors, Board of ESG include: 34 work
of Commissioners, SEVP, units, 5 ODP batches, 12
5 MEI
ECO-CLEAN
Subsidiary Directors, Regulatory regions, 10 Subsidiary
Ministry, and international Companies, and 618
2023
institutions. partner.
57.720 7.660
Tahukah Mandiran?
Setiap limbah yang kita hasilkan membutuhkan waktu yang lama
PCs and Notebooks Mandirians have untuk terurai secara alami
received the ESG participated in the ESG
campaign through Awareness Survey.
desktop wallpaper.
Plastik Besi Aluminium Masker
400 tahun 50-200 tahun 80-100 tahun 450 tahun
Dalam Proses Penguraiannya, Limbah ini Mencemari Lingkungan dan Mengancam
Keberlangsungan Hidup Kita
#AskTami
Karena itu, Yuk mari kita sama-sama memilah
dan mendaur ulang sampah melalui gerakan
"Mandiri Eco-Clean" !
Luangkan 30 menit waktumu (16.30-17.00) pada
tanggal 5 Mei untuk membersihkan, memilah,
dan menyetorkan Sampah Anorganik di meja
kerjamu pada titik-titik yang telah disediakan
agar dapat dikelola dengan baik
Collaboration with:
x
Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 103
Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 102
Page 53
Sustainable Banking Bank Mandiri plays an active role in promoting sustainable economic growth by developing financial solutions for customers in transitioning towards a low- carbon economy and implementing responsible financing practices.
Page 54
SUSTAINABLE BANKING
Sustainable Banking Sustainable Financing Sustainable Financing Products Sustainable
Sustainable Funding Responsible Financing Approach
Investment
Sustainable
Banking
Sustainable development requires significant resources and the involvement of all economic actors. The Indonesian Ministry of To fulfill our commitment to supporting financing for activities Additionally, Bank Mandiri is committed to provide financial
Finance stated that Indonesia requires approximately Rp3,461 trillion in funding to address climate change by 2030. Additionally, that contribute to the achievement of sustainable development products and services for micro, small, and medium enterprises
to achieve the Sustainable Development Goals (SDG), the Ministry of National Development Planning Agency (Bappenas) estimates goals (SDGs) and address climate challenges, Bank Mandiri is (MSMEs), integral to sustainable finance.
a funding allocation of Rp67 thousand trillion, with a shortfall of about Rp14 thousand trillion (SDG Annual Conference 2021). implementing a sustainable financial strategy in accordance
considering this requirement, the government, industry players, and banks are expected to play a crucial role in involvement and with the government's directive outlined in POJK-51/2017. Since The strong commitment of all stakeholders to deliver positive
contribution, recognizing that not all funding needs can be fulfilled solely by the government. 2019, Bank Mandiri has been consistently developing sustainable impact has created new opportunities to access funding,
financial products and services that suit the businesses and particularly Environmental, Social, and Governance (ESG)
In accordance with this, as Indonesia’s largest bank, Bank Mandiri is committed to implementing sustainable finance, offering public. Our aim is to enable economic activities that prioritize based funding. Bank Mandiri has developed a framework
comprehensive support for sustainable economic growth through the alignment of the three aspects of the economy, society, and the balance of financial, economic, and social benefits. for sustainable finance encompassing the characteristics of
the environment. This commitment is actualized through the pillar of Sustainable Banking. sustainable funding and its specific purposes in accordance
The credit disbursed by Bank Mandiri not only finances activities with international principles. The growing investor interest in
with environmental protection and preservation characteristics sustainable funding products enhances the Bank's capacity to
but also supports businesses in transitioning towards clean extend more loans and financing for green business operations.
energy, thereby promoting low-carbon economic development.
SUSTAINABLE FINANCING
Green Portfolio Sustainable Portfolio Social Portfolio
Rp129.2 trillion Rp264.1 trillion Rp134.9 trillion Sustainable
Financing
SUSTAINABLE PRODUCTS
WHOLESALE
Green Loan Sustainability Linked Loan Corporate-in-Transition Financing
Rp3.5 trillion Rp2.1 trillion Rp736 billion
RETAIL
Financing Investment Sustainable Card
Green Bond
Electric Vehicle Loan
Rp180 billion
Rp393 billion
Green Sukuk
Solar Panel Loan Rp3.407 billion
Rp0.61 billion
ESG Mutual Fund
Sustainable Portfolio
Rp17 billion Sustainable Financing refers to loan provided by the social portfolio, including credit forms tailored for the
Bank Mandiri to finance businesses to businesses and Micro, Small, and Medium Enterprises (MSME) sector.
individuals that promote environmental conservation
and social aspects in client’s operation, while fostering As of December 31, 2023, Bank Mandiri played as significant
SUSTAINABLE FUNDING economic growth. The types of business activities outlined role in the advancement of sustainability related products by
in POJK 51/2017 are the central focus of sustainable disbursing Rp264.1 trillion in sustainable financing, out of the
Sustainability Bond portfolio development (Sustainable Business Activity total credit disbursement of Rp1,085.79 trillion, accounting for
Green Bond ESG Repo
Categories/KKUB), encompassing both the green portfolio 24.3% of total loan (Bank Only). The Green portfolio increased
(Environmentally Friendly Business Activities/KUBL) and by 15.4% compared to 2022, strengthening Bank Mandiri's
USD300 million Rp5 trillion USD500 million
position as a market leader with a share equivalent to 30%.
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The dominating sectors include the category of sustainable management of natural resources and land use of Rp102.4 trillion, SUSTAINABLE BUSINESS ACTIVITY CATEGORIES PORTFOLIO (in Billion Rupiah)
renewable energy of Rp9.7 trillion, eco-efficient products that can reduce resource usage and produce less pollution of Rp5.3
trillion, and clean transportation of Rp3.9 trillion. No. Sustainable Financing (in Accordance with POJK 51/2017) 2023 2022 2021
1 Renewable Energy 9,727 6,149 4,281
2 Energy Efficiency - - -
Sustainable Business Activity Categories Portfolio (in Billion Rupiah) 3 Pollution Prevention and Control - - -
2023 Pertumbuhan (YoY) 4 Sustainable Management of Living Natural Resources and Land Use 102,413 92,956 88,537
129,2 134,9 264,1 15,4% 5 Conservation of Terrestrial and Aquatic Biodiversity - - -
6 Green Transportation 3,926 3,107 2,028
2022 7 Sustainable Water and Wastewater Management 1,171 867 1,214
8 Climate Change Adaptation - - -
106,4 122,4 228,8 11,5%
9 Products that Can Reduce Resource Use and Generate Less Pollution 5,354 3,307 -
(Eco-Efficient)
10 Green Buildings that Meet Standards/Certifications 6,612 16 205
2021
96,3 108,8 205,1 16,7% 11 Other Green Business Activities 8,776 5,067 5,255
12 Micro, Small, and Medium Enterprises 126,101 117,295 103,547
Total Sustainable Financing 264,080 228,764 205,067
Hijau Sosial % Share of Sustainable Financing 24.32% 24.53% 24.76%
47,75 3,68 Sustainable Portfolio Projects
Micro, Small, and Medium Renewable Energy
Enterprises
To support Indonesia’s commitment to achieving Net Zero Emission by 2060 in accordance with the targets of the Enhanced
Nationally Determined Contribution (ENDC) of Indonesia, Bank Mandiri actively supports the transition to green energy by
3,68 expanding its financing in the renewable energy sector. Bank Mandiri consistently increases financing for renewable energy
3,32 38,78 and has recorded an annual increase of 60% of Renewable Energy Sector amounting Rp8 trillion by December 2023. This step is
Other Green Business Sustainable Management of in accordance with PT. PLN’s long-term plan, as outlined in PLN’s Electricity Procurement Plan (RUPTL) to achieve the Net Zero
Activities Living Natural Resources and Emission target by 2060. The plan entails achieving a 25% contribution from renewable energy sources by 2030 and transitioning
Sustainable Land Use to 100% renewable energy by 2060. These endeavors are being actualized through the provision of financing for strategic
Proportion of projects, including:
2,50 XX Sustainable 1,49
38,78
Environmentally Conscious Business Activity Green Transportation 1. POSO HYDRO POWER PLANT (PLTA)
Categories
Building Meeting Standards or
Certification This project is a combination of the existing Poso Hydroelectric
Power Plant, with a capacity of 3x65 MW since 2012, and the
(%) extension phases of Poso Hydroelectric Power Plant phase 1
(4x30 MW) and phase 2 (4x50 MW). The three power plants are
2,03 0,44 intended to function as Peaker Plants, collectively providing
Products That Can Reduce 1,49 Sustainable Water and a total capacity of 515 MW. These Peaker Plants will be
Use of Resources and Wastewater Management
Generate Less Pollution 3,32 0,44 operational during peak load hours, from 17:00 to 22:00, and
2,50 are expected to generate a Specific Available Energy of 1,669
(Eco-efficient)
2,03
GWh per year. The Poso Hydroelectric Power Plant accounts for
roughly 10.69% of the overall New Renewable Energy (EBT) for
the South Sulawesi electricity system. This eco-friendly power
plant has been linked to a 275 kV transmission line to South
Sulawesi Province and a 150 kV transmission line from the
plant to Palu City, Central Sulawesi.
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Bank Mandiri is not only driving the growth of Green Portfolio subsidiaries such as Mandiri Tunas Finance (MTF) and Mandiri
2. KERINCI HYDRO POWER PLANT (PLTA) in the Wholesale segment but also in the Retail segment Utama Finance (MUF), both of which have collaborated with
through the introduction of Micro General-Purpose Credit Nissan, Hyundai, Tesla, and all authorized electric vehicle
The Merangin Hydroelectric Power Plant harnesses the flow
(KSM) products and specialized Credit Cards for the purchase manufacturers.
of the Merangin River, originating from the Kerinci Lake, and
of Rooftop Solar Power Systems and the distribution of Battery-
is designed to function as a Peaker Plant with a total capacity
Based Electric Motor Vehicles in collaboration with Subsidiary The financing for the electric vehicle ecosystem promotes
of 350 MW. This Peaker Plant will be in operation during peak
Companies. the development of low-carbon mobility and fosters local
load hours, from 18:00 to 23:00, and is expected to generate a
manufacturing capabilities for electric vehicles and their
Specific Available Energy of 1,280 GWh per year.
The distribution of credit for battery-based electric motor supporting facilities. Additionally, Bank Mandiri has distributed
vehicles (KBLBB) in collaboration with subsidiary companies a Rooftop Solar Power System credit card program in
reached Rp393 billion. This aligns with the rising interest in collaboration with several brands, reaching Rp0,61 billion.
3. LAHAT MICROHYDRO POWER PLANT electric vehicles and the growing public awareness of clean
energy. In addition to extending credit for electric vehicle In 2023, during the Mandiri ESG Festival, Bank Mandiri achieved
The 9.9 MW Lahat Micro hydro Power Plant has been commercially ownership, Bank Mandiri fully supports the development of a significant milestone by becoming the first national bank to
operational since November 28, 2015, and the Power Purchase the electric vehicle ecosystem from upstream to downstream introduce eco-friendly prepaid, debit, and credit cards made
Agreement (PPA) is set to remain in effect until November 27, by engaging various key sectors, particularly the automotive, from recycled PVC, demonstrating its commitment to reducing
2035. According to the feasibility study conducted during the energy, mining, and consumer banking groups, which cater Greenhouse Gas Emissions.
construction of the microhydro power plant, it harnesses the flow to end consumers. Furthermore, Bank Mandiri partners with
of the Endikat River, which has a drainage area of 284.32 km2,
a river length of 41 km, and an average annual rainfall of 222.17
mm. The average water discharge is 13,217 m3/s with a net head
of 89.21 m. Based on these calculations, the installed capacity is Micro, Small and Medium Enterprise (MSMEs) Loan
10 MW.
Furthermore, to expedite the energy transition, it is crucial not only to utilize clean energy sources but also to implement eco-
friendly technologies, such as electric vehicles. An integral aspect of effecting this change is engaging the entire supply chain
and infrastructure that facilitates the adoption and operation of electric vehicles. Bank Mandiri recognizes the pivotal role of the
electric vehicle ecosystem in attaining this objective and, as a means of support, actively offers financing for the development of
electric vehicle infrastructure. This initiative not only contributes to creating a cleaner and more sustainable environment but also
accelerates the growth of the electric vehicle sector. The provision of strategic projects includes:
1. GREATER JAKARTA LIGHT RAIL TRANSIT (LRT)
As the largest creditor among the 12 participating banks, we
extended syndicated loans to KAI to fund its LRT project in
2017. The Greater Jakarta LRT, currently under construction,
stands as one of the initial rapid transit systems in Indonesia
that integrates the capital Jakarta with its surrounding areas,
encompassing Depok, Bogor, and Bekasi.
To support the advancement of SMEs, Bank Mandiri held the Merah Putih SME Program 2023, themed "Accelerate Growth Through
2. ELECTRIC VEHICLE COMPONENT Digital Innovation," with a focus on enhancing adaptability and business development within the digital ecosystem.
In Hong Kong, Bank Mandiri served as the Mandated Lead
Arranger for a USD 300 million Green Loan syndication for
Micro, Small, and Medium Enterprises (MSMEs) are vital Bank Mandiri’s provision of access and capital to MSMEs has
clients engaged in the research, development, processing,
contributors to the Indonesian economy, representing the resulted in the development of a portfolio with a positive
production, and sale of lithium battery cathode precursor
largest share of businesses and employers of direct labor. As social impact, contributing to improved living standards,
materials and new energy recycling materials in the new
the backbone of the economy, the government is actively increased job opportunities, and poverty alleviation. With
materials and energy sector. Our clients are partners and
promoting innovation among MSMEs to enable them 1.2 million MSME debtors benefiting from SME loans totaling
suppliers of numerous Fortune Global 500 companies.
to elevate their status and play a more significant role in Rp126.1 trillion, representing a 7.5% increase from the previous
enhancing the local economy. year, Bank Mandiri’s support has significantly impacted the
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MSME sector. This accomplishment is complemented by a non- corporations, and State-Owned Enterprises. As a result, MSMEs In 2023, Bank Mandiri broadened financial services access productive businesses. Livin' Merchant is a cashier application,
performing loan (NPL) ratio in the MSME segment, sustained at within this ecosystem can benefit from more competitive for participants in the fisheries sector by collaborating with or point of sale (POS), designed to digitize payment
1.34%. The MSME loan portfolio constitutes 11.6% of the bank’s interest rates in contrast to the standard Micro Business Credit the fisheries start-up PT Rantai Pasok Teknologi (FishLog). transactions at MSME merchants, enabling them to directly
total loan portfolio. Interest Rate (KUM) program. This initiative not only promotes This collaboration enables FishLog's partners in the fisheries receive QRIS transaction payments from various banks and
economic growth but also contributes positively to society by industry, including those who are bankable and those e-wallets. Currently, the Livin' Merchant application is available
To boESGer the growth of the MSME sector and generate empowering MSMEs and fostering job creation. unreachable by conventional banking, to achieve a more without fees and transaction charges, and MSME players can
a wider social impact, Bank Mandiri has initiated a special substantial business scale. withdraw funds up to three times a day on the same day.
program offering exclusive benefits to MSMEs associated with MSME credit is provided in the form of Working Capital Credit
Bank Mandiri's wholesale customers or engaged in ecosystem and Investment Credit. Bank Mandiri also offers Micro Business Digitalization is a key concern that MSME players must tackle. Bank Mandiri's digital distribution network innovation includes
financing. This ecosystem serves as a center for collaboration Credit (KUM) and participates in government programs by According to Bank Indonesia data, the number of e-commerce the Livin' App, with a registered user base of 23 million users,
between Bank Mandiri, multinational companies, large providing People's Business Credit (KUR) in the micro banking transactions nearly doubled from 80 million in 2019 to 140 Livin' Merchant with approximately 1.7 million registered
segment. million in August 2022 during the pandemic. This underscores merchants, the KOPRA platform utilized by over 95% of Bank
the necessity for MSME players to adapt to technology-based Mandiri's wholesale customers, and 241 Smart Branches,
e-commerce transactions, as it presents significant market representing digital transformations of conventional Bank
Financing for Micro, Small, and Medium Enterprises Segment (in billion Rupiah)
opportunities (Bank Indonesia, 2022). Mandiri branch offices.
No Sector 2023 2022 Bank Mandiri has introduced the Livin' Merchant by Mandiri
application to broaden banking funding access for micro-
1 Palm Oil Plantation and CPO 21,651 19,278
2 Retail Trade of Food, Beverages, and Tobacco 16,881 16,772
3 Hotels, Restaurants, and Accommodation 9,971 9,380
Sustainable
Financing Products
4 Retail Trade of Household Equipment 8,630 8,411
[F.26]
5 Agriculture 5,722 5,491
6 Non-Financial Services 5,208 5,343
Bank Mandiri is committed to ensuring transparency and regional taxonomies (including the ongoing Sustainable
7 Social Services and Institutions 4,911 4,374 accountability in sustainability related product development Taxonomy Indonesia (TBI)), and the four core pillars of The
as it finalizes the preparation of the Sustainable Finance International Capital Market Association (ICMA): Use of
8 Land Transportation Services 3,846 3,348
Framework (SFF). The SFF document aims to classify sustainable Proceeds, Project Evaluation and Selection, Management
9 Livestock and Animal Feed 3,756 3,510 financing activities that meet criteria and establish exceptions of Proceeds, and Reporting. Through the SFF document,
for activities identified as sustainable financing (Green Loans, Bank Mandiri promotes the adoption of sustainable business
10 Retail Trade of Textiles and Textile Products 3,364 3,680
Sustainability Linked-Loans, and other instruments). The practices among its customers to address climate change and
11 Others 41,548 37,702 framework incorporates various best practices, such as those prevent greenwashing.
outlined by the Loan Market Association (LMA), global and
12 Total 125,494 117,295
Sustainability Linked Loan (SLL) & Corporate-in-Transition Financing
Bank Mandiri has taken significant steps to support financing that align with market trends by encouraging
Indonesia's transition to a low-carbon economy, focusing on customers to adopt an ESG Financing Framework, including
providing a range of sustainable financial products. These providing ESG Financing advisory services to customers in
efforts are designed to assist customers, especially those in transitioning towards green business activities.
carbon-intensive sectors, by offering financial solutions like
Sustainability-Linked Loans, Green Loans, and Corporate-in- As an initial measure, Bank Mandiri has offered sustainable
Transition Financing. These products aim to assisst customer’s financing through Sustainability-Linked Loans (SLL). These are
decarbonization journey and transform client’s businesses into loan instruments with financial and/or structural features that
more eco-friendly businesses with a lower carbon footprint. can be adjusted based on the issuer’s ability to meet specific
sustainability/ESG objectives. Bank Mandiri has extended SLL
Bank Mandiri established a special task force, the ESG Desk, to to multiple debtors operating in high carbon-intensive sectors,
align customer needs with sustainable products and financing, including the cement industry, livestock, and agriculture.
as well as to develop other green financial instruments. This is
outlined in assignment document number CBG. CTS/5167/2023. Additionally, the bank has extended financing through
Bank Mandiri, through its ESG Desk, persistently seeks out Corporate-in-Transition Financing, aligning with the Climate
business opportunities and fosters innovations in sustainable Transition Finance (ICMA CTF) guidelines established by the
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International Capital Market Association. The Corporate-in- ESG Framework. By utilizing KPIs, this funding not only backs
Transition Financing is designed to assist high carbon-emitting sustainability-driven projects but also offers incentives for Green Loan
companies in their decarbonization initiatives. This financing debtors to achieve their established ESG goals. This approach Bank Mandiri is actively contributing to the acceleration of low- In 2022, Bank Mandiri demonstrated its commitment by
underscores a commitment to sustainability towards a low- demonstrates a cooperative partnership between lenders carbon economic achievement by offering banking solutions taking substantial measures to offer a Green Loan facility for
carbon economy. and debtors in promoting sustainable practices in business that promote green business practices for debtors. Among the the EV Battery Component Industry in Hong Kong. Serving as
activities and transition projects. services it offers is the Green Loan, tailored to finance projects Mandated Lead Arrangers, Bank Mandiri played a pivotal role in
In the disbursement of Sustainability Linked Loans & and initiatives with a positive environmental impact. This arranging the syndication of the Green Loan of USD 300 million.
Corporate-in-Transition Financing, the funding is based on Key Performance Indicators (KPIs) for providing financing for funding adheres to the Green Loan Principles established by This facility targets the lithium battery industry, encompassing
Key Performance Indicators (KPIs) and aligns with the debtor’s SLL and Corporate-in-Transition Financing are as follows: the Loan Market Association (LMA). research, development, processing, production, and sales of
precursor materials for cathodes. Furthermore, the funding
extends to materials for recycling new energy within the
framework of new materials and energy.
Corporate-in-
Corporate-in-
Sustainability-linked
Sustainability-linked Loan
Loan
TransitionFinancing
Financing
Sustainable
transition
Funding
SECTOR
Palm Oil Cement Livestock Mining According to the World Economic Forum (WEF), green funding force in "First Movers on Sustainable Banking," has consistently
RSPO certification Reduction of • Maintaining the annual Reducing the proportion of refers to a structured financial activity, in the form of products conducted sustainable fundraising as a strategic initiative,
for palm oil CO2 emissions Somatic Cell Count total income from thermal or services, designed to maximize environmental benefits. In while also enhancing its funding framework.
KPI
plantation and from Scope-1 • Reduction of GHG emissions coal projects Indonesia, green funding, regulated through POJK 60/2017
factory on the Issuance and Requirements of Green Bonds, has been Between 2021 and 2023, Bank Mandiri raised funds through
adopted by Bank Mandiri as part of its sustainable financial sustainable instruments such as Sustainability Bonds and Green
strategies. Bonds, along with Environmental, Social, and Governance
(ESG) Repurchase Agreement (Repo) transactions. These
Green funding is essential in achieving Sustainable funds were utilized to boESGer the expansion of sustainable
Bank Mandiri continues to drive innovation in thematic financial • Dharma Satya Nusantara secured sustainability-linked
Development Goals (SDGs) by financing projects that benefit financing portfolios.
solutions in Indonesia, enhancing sustainability-linked financial financing for a palm oil company that had undergone a
products and advisory services. The bank extended sustainability- the environment and community. Bank Mandiri, as a driving
second-party opinion review.
linked loans to entities within the Semen Group Indonesia in 2022
Going forward, Bank Mandiri will pactively identify and pursue
and 2023, as well as to Dharma Satya Nusantara in 2023, and
opportunities for companies in Indonesia in this field, aligning
offered advice in establishing sustainability-linked frameworks
with the overall strategy to support Indonesia’s transition to a
within each company. These accomplishments signify innovation
low-carbon economy.
not only in terms of product development but also within the
sector:
• The transactions in Semen Indonesia marked the
inaugural use of a sustainability-linked framework in the
cement industry across ASEAN.
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Sustainability Bond Green Bond
In 2021, Bank Mandiri achieved a fundraising of USD 300 million Additionally, it is also in accordance with the Sustainability Bank Mandiri has launched a Sustainable Public Offering
through the inaugural issuance of Sustainability Bonds. These Bond Standards, Green Bond Standards, and Social Bond Program for Sustainable Environmental Bonds I of Rp10
funds were allocated to finance or refinance environmental or Standards established by ASEAN. Bank Mandiri's Sustainability trillion and issued Sustainable Environmental Bonds Phase I
social projects in accordance with Bank Mandiri's Sustainability Bond Framework has obtained a second-party opinion (SPO) of Rp5 trillion. These bonds are divided into two series: series
Bond Framework criteria. from Sustainalytics. A, valued at Rp1.95 trillion with a 3-year tenor, and series B,
valued at Rp3.05 trillion with a 5-year tenor. The total offers
Throughout the offering process, Bank Mandiri's Sustainability To fulfill Bank Mandiri's obligation to report on the utilization received was Rp18.7 trillion, representing an oversubscription
Bonds garnered requests exceeding USD 2.5 billion, leading of funds and their impact on the environment and community of 3.74 times.
to an oversubscription of 8.3 times the fundraising target. in accordance with the Sustainability Bond Framework, the Hub UI), which possesses the relevant competencies as
Bank Mandiri's Sustainability Bond Framework adheres to bank has regularly published a Sustainability Bond Report The proceeds from the issuance of Green Bonds, after stipulated in POJK-60/2017.
international market standards, including the Sustainability on an annual basis. Further information on the Sustainability deducting issuance costs, must be used for at least 70% to For further information on the Green Bond Report, please
Bond Guidelines, the Green Bond Principles, and the Social Bond Report can be accessed at https://bankmandiri.co.id/en/ finance or refinance Sustainable Business Activity Categories. refer to appendix 1 (page 336).
Bond Principles of the International Capital Market Association web/ir/sustainability-bond. The Green Bond issuer is also required to secure an opinion
(ICMA). or assessment from Environmental Experts confirming that The growing investor interest in sustainable financial products
the business activities and/or other activities underlying the and services indicates foreign investors’ favorable view of
ESG Repo issuance of the Green Bonds are beneficial to the environment.
Bank Mandiri has obtained an opinion from Environmental
Bank Mandiri’s performance and business prospects of Bank
Mandiri, in accordance with ESG principles. In the future, Bank
In 2022, Bank Mandiri executed ESG Repo transactions of USD Southeast Asia. The funds acquired from this transaction Experts on the use of the proceeds and their environmental Mandiri will remain flexible and adaptive to market dynamics
500 million with 2 (two) counterparties. This transaction marked were allocated to finance or refinance ESG assets. impact ("Green Bond Report") from the Sustainable and actively explore sustainable fundraising instruments
a significant milestone for Bank Mandiri as it represented the Development Goals Hub at the University of Indonesia (SDGs while considering the bank's liquidity and market conditions.
first ESG Repo transaction in Indonesia and one of the first in
Sustainability Bond & ESG Repo Framework Green Bond Framework
The Sustainability Bond & ESG Repo Framework of Bank Mandiri aligns with the 4 (four) pillars of the Sustainability Bank Mandiri’s Green Bond Framework, part of the issuance of the Rupiah Green Bond in accordance with POJK
Bond Principles issued by The International Capital Market Association (ICMA 2021), consisting of: 60/2017, comprises 4 (four) main pillars:
1. USE OF PROCEEDS 2. PROJECT EVALUATION & SELECTION 1. USE OF PROCEEDS 2. PROJECT EVALUATION & SELECTION
The use of proceeds from the issuance is in The Risk Management & Credit Policy Committee The use of proceeds from the issuance of Green The Risk Management & Credit Policy Committee
accordance with green and social eligible (RMPC) conducts the selection of underlying Bonds complies with qualifying criteria. (RMPC) conducts evaluation and selection of
categories. assets from the issuance through a process projects that serve as underlying assets for
involving the Business Unit as the asset manager, the Green Bond through a process involving
the Sustainable Finance Working Group, and the Business Unit as the asset manager, the
approval. Sustainable Finance Working Group, and
approval.
3. MANAGEMENT OF PROCEEDS 4. REPORTING*
FROM PUBLIC OFFERING
Bank Mandiri is required to publish an annual 3. MANAGEMENT OF PROCEEDS 4. REPORTING
report consisting of: FROM PUBLIC OFFERING
The mechanism for managing the proceeds from Bank Mandiri is required to publish an annual
the issuance includes tracking, monitoring, and • Proceeds allocation report: allocation of funds
for assets Mechanisms for managing and monitoring the report consisting of:
managing unallocated proceeds. • Proceed allocation report: allocation of
• Environmental impact report: environmental/ proceeds from the issuance includes periodic
social impact of assets monitoring, allocation of proceeds, and proceeds to each project
These reports must undergo external verification management of unallocated proceeds. • Environmental impact report: positive impact of
by a Second Party Opinion provider. projects on the environment
*For ESG Repo, bilateral reports containing only an allocation report are submitted to counterparts, and they do not require external verification. An Environmental Expert must verify these reports.
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Involvement in Green Bonds
Mandiri Group actively seeks out clients interested in advancing various sustainable bond issuances in the international market.
Responsible
their sustainability agenda and assists them integrate this
agenda into their financial strategy. The group structures clients
Although some of Mandiri Group's clients have issued various debt
instruments before, this is the first time for them to issue green/
Financing Approach
in consulting and developing a framework for ESG Related sustainable bonds. Some of the transactions in which Mandiri
financing, encompassing use of proceeds or sustainability-linked Group has been involved include the issuance of Sustainability
In managing credit risks associated with environmental, social, Bank Mandiri’s official website at
frameworks for bonds or loans in accordance with ICMA/APLMA Bonds by Bank Mandiri and PT Indonesia Infrastructure Finance in
and governance (ESG) aspects, Bank Mandiri establishes its risk https://bankmandiri.co.id/en/web/guest/sustainable-finance.
standards. Mandiri Group ensures that all frameworks developed 2021, SUN Energy and BNI Green Bond in 2022, and most recently
appetite and industry appetite, demonstrated in the bank’s credit
with clients undergo a thorough review by a reputable second the inaugural issuance of Green Bonds by Pertamina Geothermal
policies concerning ESG aspects with a principle of prudence and As part of its commitment to sustainable finance, Bank Mandiri has
party opinion. Energy. Mandiri Group also supported the Government in the
intensive monitoring. This encompasses a focus on ESG-related integrated environmental and social risk assessment processes
issuance of Green Sukuk in 2023, which is our support in achieving
aspects such as deforestation, biodiversity loss, human rights into its credit disbursement decisions. This measure is aimed
The Mandiri Group is also actively involved as a consultant in NZE 2060 or earlier.
issues (e.g., forced labor, child labor, indigenous communities), at ensuring that the projects or businesses receiving financial
pollution, climate change resulting from the use of fossil energy, assistance from the bank adhere to relevant environmental and
cultural heritage sites, and other ESG aspects. social regulations. Furthermore, Bank Mandiri actively engages in
discussions with various stakeholders, including the government,
In addition to issuing sustainable fundraising products, Bank Mandiri also actively invests
Bank Mandiri also plays a role in supporting the sustainable communities, and businesses, to foster a shared understanding
in green bonds. As of December 2023, the bank has allocated Rp104.5 trillion in this finance agenda by aligning its internal credit disbursement of the significance of sustainable finance. For this reason, Bank
investment portfolio. In the future, Bank Mandiri will continue to increase its investment in policies with sustainable finance principles, in accordance with Mandiri not only serves as a financial services provider but also
green bonds in accordance with the bank's aspirations. the bank’s risk profile and objectives. To promote transparency as an agent of change, contributing to sustainable development
and access to information, Bank Mandiri has publicly disclosed its in Indonesia. These initiatives underscore Bank Mandiri’s
credit policies related to environmental, social, and governance commitment to promoting a holistic and sustainable finance
Sustainable
(ESG) aspects in priority sectors. This information is available on agenda.
Investment ENVIRONMENTAL & SOCIAL RISK MANAGEMENT (ESRM) [GRI 2-23, GRI 2-24]
Bank Mandiri is taking proactive steps to introduce retail utilize the FTSE Indonesia ESG reference index. The stocks in By adopting the latest standards in Environmental, Social, and Industry Acceptance Criteria (IAC) document, Number B3.P1.
investment products that adhere to ESG principles. This is the FTSE Indonesia ESG Index have undergone a systematic ESG Governance (ESG) risk management, Bank Mandiri reaffirms T16. IAC in corporate and project financing. The policy for
demonstrated by their offering of Indonesian Green Sukuk and Rating process by FTSE Russell. its commitment to avoid business practices that harm the existing priority sectors undergoes periodic reviews to stay
Green Bonds, products issued by the Government of Indonesia environment and society. Additionally, Bank Mandiri ensures abreast of business developments and incorporates additional
in accordance with The Republic of Indonesia Green Bond and These products are specifically designed for the retail consumer that corporate governance is conducted with a high level of Environmental and Social aspects in six new sectors: Pulp & Paper,
Green Sukuk Framework. market and mark an important milestone in sustainable finance. transparency and accountability. All these efforts are aligned Telecommunications, Transportation, Other Transport Equipment
The addition of ESG investment products represents the with Bank Mandiri's vision to become a financial institution that Industry (Shipbuilding), Pharmaceuticals & Healthcare Services,
In 2023, Bank Mandiri also introduced two ESG-based Mutual alignment and commitment of Bank Mandiri to lead the low- not only succeeds financially but also acts responsibly towards and Oil & Gas.
Fund products. The first is the Batavia Global ESG Sharia Equity carbon economy in Indonesia. In line with the increasing demand society and the environment, creating a positive impact on the
USD, which invests in issuers involved in ESG-related activities or for sustainable investments, the fulfillment of ESG investment surrounding environment and the community. Bank Mandiri is committed to actively developing and promoting
with high ESG scores. The second is the Mandiri FTSE Indonesia products also aims to meet the needs of customers and promote sustainable finance practices, with a specific emphasis on
ESG Index Mutual Fund, the first mutual fund in Indonesia to wise investment practices. Therefore, in the process of providing credit, Bank Mandiri integrating ESG aspects throughout its business processes,
consistently applies the principle of prudence, including the particularly in the realm of financing.
integration of Environmental and Social Risk Management (ESRM)
aspects into risk management policies. This is reflected from the Bank Mandiri is actively committed to developing and
pre-screening stage, credit analysis, to post-credit monitoring. promoting sustainable financial practices with a focus on
integrating Environmental and Social aspects throughout its
In conducting business activities, Bank Mandiri conducts business processes, particularly in financing. Through a gradual
identification and assessment of the environmental and social approach, Bank Mandiri designs and implements the integration
impacts incurred (Environmental & Social Due Diligence), taking of Environmental and Social aspects in its credit policies. These
into account the materiality of priority sectors and adhering to policies establish minimum criteria, such as positive and negative
applicable regulations and standards. screening processes for the business activities of potential
ESG Mutual Funds Green Sukuk Green Bond borrowers, as a concrete step to ensure that each financing
Rp17 M Rp3,037 M Rp180 M Bank Mandiri has identified five priority sectors, namely
Palm Oil, Energy & Water, FMCG, Mining (Metals, Coal), and
transaction reflects Bank Mandiri's commitment to sustainable
business practices. This is reflected in Bank Mandiri's internal
Construction, outlined in the Risk Management Policy in the regulations, specifically the Bank Mandiri Credit Policy and Credit
118 PT Bank Mandiri (Persero) Tbk Sustainability Report 2023 Sustainability Report 2023 PT Bank Mandiri (Persero) Tbk 119
Names mentioned 103 people and organisations named in the text · linked when the evidence is strong
unresolved
org
Minister of State-Owned Enterprises
p.7 ×2
unresolved
person
Vice
· President Director
p.8 ×2
unresolved
person
Commercial Banking
· Director
p.8
unresolved
person
Institutional Relations
· Director
p.8
unresolved
org
Bank Mandiri Vision
p.9
unresolved
person
Sutjipto
p.10
unresolved
org
Minister of Justice
p.10
unresolved
org
Mandiri Remittance Sdn. Bhd.
p.12
unresolved
org
PT Bank Mandiri Taspen
p.12
unresolved
org
Bank Mantap
p.12
unresolved
org
PT Mandiri Utama Finance
p.12
unresolved
org
PT AXA Mandiri Financial Services
p.12
unresolved
org
PT Asuransi Jiwa Inhealth Indonesia
p.12
unresolved
org
PT Mandiri Capital Indonesia
p.12
unresolved
org
PT Mandiri Manajemen Investasi
p.12
unresolved
org
Mandiri Securities Pte. Ltd.
p.12
unresolved
org
Mandiri Investment Management Pte. Ltd.
p.12
unresolved
org
PT FitAja Digital Nusantara
p.12
unresolved
person
Forum Komunikasi
· Direktur
p.13
unresolved
org
Bank Umum Formulating
p.13
unresolved
org
Asia Pacific
· Member
p.13
unresolved
org
Bank Agen Penjual Efek Reksa Dana Indonesia
p.13
unresolved
org
Bank Kustodi Indonesia
p.13
unresolved
org
Bank Mandiri Indonesian Migrant Workers
p.15
unresolved
org
Bank Mandiri To
p.17
unresolved
org
Bank Mandiri’s Sustainability Strategy. Net
p.18
unresolved
org
Bank Mandiri Provides Aid
p.20
unresolved
org
Bank Mandiri Fosters Farmer Entrepreneurship Ecosystem
p.22
unresolved
org
Bank Sharing Session
p.23
unresolved
org
Bank Mandiri Livin
p.25
unresolved
org
Bank Mandiri BUMN House Kupang
p.25
unresolved
org
Ministry of Finance of East Nusa Government
p.27
unresolved
org
Ministry of Finance’s Dhanapala
p.27
unresolved
person
Inen
p.27
unresolved
org
Bank Mandiri-fostered MSMEs
p.28
unresolved
org
Ministry of Religion’s Ramadan Blessing Event
p.28
unresolved
org
Bank Indonesia
p.28 ×3
unresolved
org
Bank Indonesia Central Java’
p.28
unresolved
org
Directorate General of Taxes
p.28
unresolved
org
Bank Mandiri’s Program
p.30
unresolved
org
Bank Mandiri Held MSME Bazaar Sarinah
p.31
unresolved
org
Bank Mandiri Provided School Supplies
p.32
unresolved
org
Bank Mandiri's Employee
p.33
unresolved
org
Bank Mandiri Awards Award
p.35
unresolved
org
Alpha Southeast Asia
p.35
unresolved
person
Itech
· President Director
p.35 ×2
unresolved
person
Timothy
p.35
unresolved
org
Indonesia Bank Mandiri (Persero) Tbk
p.35 ×2
unresolved
person
Budi Prasetyo
p.35
unresolved
org
Ministry of SOEs Sustainability Summit
p.35
unresolved
org
Bank PR Indonesia Awards
p.35
unresolved
person
Alexandra
p.36
unresolved
org
Bank Awards
p.36
unresolved
org
Bank Category Bisnis Indonesia
p.36
unresolved
org
PT Bank Mandiri Diadona.
p.37
unresolved
person
Darmawan
p.37 ×2
unresolved
org
Bank Category
p.37
unresolved
org
PT ESG Theme
p.37
unresolved
org
Mandiri (Persero) Tbk
p.37
unresolved
org
Bank Category The Iconomics
p.37
unresolved
org
Ministry of State-
p.38
unresolved
org
Ministry of Finance Annual Report Award
p.38
unresolved
org
Bank Indonesia Award
p.38
unresolved
org
Bank Supporting Innovative Foreign Exchange Monetary Operations
p.38
unresolved
org
Ministry of SOEs
p.38
unresolved
org
Insurance Corporation
p.38
unresolved
org
Bank Consistent Profit
p.38
unresolved
org
Bank Sustainability Champion
p.40
unresolved
org
Bank Mandiri’s Mission
p.40
unresolved
org
Financial Services Authority
p.42 ×2
unresolved
org
Bank Mandiri Attends Physical Risk Assessment Results
p.46
unresolved
org
Bank Mandiri Source
p.46
unresolved
org
Bank Mandiri’s ESG.
p.49
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