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Theme
Introduction
Together Towards Sustainable Growth
The synergy between Telkom and its subsidiaries ("Telkom
Group") in implementing sustainability practices serves as a
key driver for sustainable business growth, where the pursuit of
business excellence is aligned with the creation of shared value
for all stakeholders.
2 PT TELKOM INDONESIA (PERSERO) TBK
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The year 2024 marks Telkom Group’s
concerted efforts to enhance collaboration,
ensuring strategic alignment in addressing
challenges, capitalizing on emerging
opportunities, and achieving the Group's
2030 sustainability targets. This collective
initiative is ultimately intended to strengthen
Telkom Group's position as a leading
telecommunications company in Indonesia,
contributing to the development of inclusive
digital infrastructure, fostering responsible
technological innovation, and establishing a
sustainable digital ecosystem.
2024 SUSTAINABILITY REPORT 3
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Introduction
Table of Contents
Table of Contents
01 Introduction 03 Save Our Planet
08 About Sustainability Report 49 Climate Change and Energy Management
10 Message from the President Commissioner 49 Management Approach
12 Message from the President Director 49 Climate Mitigation
16 2024 Sustainability Reporting Responsibilities 57 Climate Adaptation
18 Sustainability Overview in 2024 61 Resource Management
20 Awards in 2024 61 Management Approach
22 About Telkom 61 Waste Management
65 Other Environmental Management
65 Water Management
02 Sustainability at Telkom 67 Biodiversity Conservation
73 Environmental Costs
28 Sustainability Governance 75 Environmental Performance
Composition of the Board of Commissioners and
30
Board of Directors
Election and Appointment Process of the Board of
32
Commissioners and Board of Directors
32 Conflict of Interest 04 Empower Our People
Performance Evaluation of the Board of
33
Commissioners and Board of Directors
83 Diversity, Equity, and Inclusion
33 Remuneration Policy
84 Management Approach
35 Stakeholder Engagement
84 Inclusivity in Telkom Employee Recruitment
36 Materiality Assessment
85 Compensation and Benefits
Risk Management and Sustainability
38
Opportunities 85 Talent Development
42 Sustainability Strategy 88 Inclusive Work Environment
Support for the Sustainable Development
44 90 Employee Health and Safety
Goals
91 Management Approach
92 Occupational Health and Safety
93 Employee Well-Being
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96 Customer Experience 137 Responsible Supply Chain
96 Management Approach 138 Responsible Procurement Process
97 Excellent Service for All Customers 139 Local Parties Involvement
100 Responsible Product Innovation
Digital Inclusivity and Community
101
Engagement
101 Management Approach 06 Appendix
102 Digital Inclusivity
Appendix 1.
142
103 Community Engagement Greenhouse Gas (GHG) Emissions per Entity
Appendix 2.
113 Social Performance
146 POJK 51/2017 and SEOJK 16/2021 Disclosure
Index
Appendix 3.
148
GRI Disclosure Index
Appendix 4.
05 Elevate Our Business 151 SASB Disclosure Index – Telecommunications
Industry
Appendix 5.
152 Greenhouse Gas (GHG) Emission Calculation
124 Regulatory Compliance Method
124 Management Approach Appendix 6.
154
Association Membership
124 Ethical Product Marketing
Appendix 7.
156
125 Fair Business Conduct External Warranty Statement
Appendix 8.
125 Equal Access to The Internet 160
Feedback Sheet
126 Ethical Business Practices
126 Management Approach
127 Corruption, Bribery and Fraud Prevention Policy
129 Telkom Integrity Line
130 Cybersecurity & Data Privacy
131 Management Approach
Data Use and Retention Policy to Protect Customer
133
Rights
134 Controlled Secondary Data Management
135 Facing Cyber Threats
2024 SUSTAINABILITY REPORT 5
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Introduction
2024 SUSTAINABILITY REPORT
Pengantar
01
01
Introduction
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2024 SUSTAINABILITY REPORT 7 2024 Sustainability Report 7
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Introduction About Message from the Message from
Sustainability Report President Commissioner the President Director
Introduction
About Sustainability Report
PT Telkom Indonesia (Persero) Tbk ("Telkom") reaffirms its commitment to sustainability through the annual publication of
its Sustainability Report, scheduled for release on April 21, 2025. This report outlines the company's strategy, targets, and
environmental, social, and governance (ESG) performance, covering Telkom and its 13 directly owned subsidiaries unless otherwise
specified. The reporting period covers January 1, 2024, to December 31, 2024, in alignment with the company's consolidated
financial reporting period. [GRI 2-2] [GRI 2-3]
Readers are encouraged to review this report alongside Telkom's 2024 Annual Report, Telkom’s 2023 Climate Risk Report, and
Telkom's sustainability page for a comprehensive understanding of sustainability initiatives within the Telkom Group.
Reporting Standards Restatement of Information
This report adheres to Financial Services Authority Regulation Telkom continually enhances the accuracy and
(POJK) No. 51/POJK.03/2017 regarding the Implementation of comprehensiveness of its data collection and verification
Sustainable Finance for Financial Services Institutions, Issuers, processes. As part of this effort, this report presents
and Public Companies (POJK51) and OJK Circular Letter No. 16/ restatement of information on Greenhouse Gas (GHG)
SEOJK.04/2021 on the Form and Content of Annual Reports emissions, waste management, and water consumption.
of Issuers or Public Companies. It also follows the Global [GRI 2-4]
Reporting Initiative (GRI) 2021 standards and aligns with the 17
United Nations Sustainable Development Goals (UN SDGs).
External Assurance
Additionally, the report incorporates recommendations from To ensure compliance with the GRI 2021 standards, an
the Sustainability Accounting Standards Board (SASB) for independent external party, TUV Rheinland Indonesia, has
the telecommunications industry, specifically referencing been engaged to provide external assurance on the 2024
the 2023-12 version of the Telecommunication Services Sustainability Report. The results of this external verification
Sustainability Accounting Standard. Furthermore, as part are included in the appendix of this report. [POJK. G.1] [GRI 2-5]
of Telkom's initial adoption of International Sustainability
Standards Board (ISSB) guidelines, this report includes
disclosures in accordance with the International Financial
Reporting Standards (IFRS) S1 and S2.
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2024 Sustainability Sustainability
Awards in 2024 About Telkom
Reporting Responsibilities Overview in 2024
Forward-Looking Statements Additional Information
This report contains forward-looking statements, including All references to currency values are in Indonesian Rupiah
targets, expectations, estimates, and projections. These (Rp), unless stated otherwise. The terms "Telkom" and “the
statements are based on assumptions and information available Company” in this report refer to the parent entity, while the
to Telkom at the time of report preparation. However, Telkom term "Telkom and its Subsidiaries" or "Telkom Group" refers to
acknowledges the inherent uncertainties that may affect these the parent company along with its subsidiaries and affiliated
statements and does not guarantee their full realization. entities. However, the use of the term "Telkom" does not
eliminate subsidiaries and affiliates in the scope of the content
Readers should interpret these statements cautiously and and discussion of the report.
assume full responsibility for any decisions made based on the
information contained in this report.
Report-Related Contacts
Telkom welcomes feedback to enhance future sustainability
reports. For inquiries, suggestions, or comments regarding this
report, readers may contact:
Sustainability Unit
PT Telkom Indonesia (Persero) Tbk
The Telkom Hub, Telkom Landmark Tower, 39th Floor
Jl. Jend Gatot Subroto Kav. 52, Indonesia
Email : sustainability@telkom.co.id
Telkom also appreciates the feedback received on the 2023 Sustainability Report. The management has taken into
account input from rating agencies and incorporated the results of its Environmental, Social, and Governance (ESG)
assessments. In the 2024 Sustainability Report, Telkom continues to refine its ESG management and sustainability
performance.
2024 SUSTAINABILITY REPORT 9
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Introduction About Message from the Message from
Sustainability Report President Commissioner the President Director
Messagefrom
Message from
thethe President
President Commissioner
Commissioner
" We view positively
the Telkom Group's
sustainability
performance which
has consistently
experienced
development,
as evidenced by
various awards and
achievements in
environmental, social
and governance aspects.
Bambang Permadi Soemantri
Brodjonegoro
President Commissioner/Independent Commissioner
10 PT TELKOM INDONESIA (PERSERO) TBK
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2024 Sustainability Sustainability
Awards in 2024 About Telkom
Reporting Responsibilities Overview in 2024
Esteemed stakeholders,
We begin by expressing gratitude to God Almighty for Additionally, Telkom's ESG ratings have improved, with its
Telkom's ability to sustain its performance and strengthen Sustainalytics rating advancing from 27.1 to 25.6 (Medium Risk),
its foundation for long-term business growth throughout its ESG rating from BPKP increasing from 74.02 (Fair) to 91.23
2024. This year presented various challenges, including (Very Good), and earned a B rating from the Carbon Disclosure
macroeconomic conditions, competitive dynamics, Project (CDP) for climate change readiness. This achievement
technological advancements, and sustainability issues. continues to encourage Telkom’s spirit and consistency in
Recognizing the increasing relevance of sustainability to the improving sustainability performance, not only focusing on
telecommunications industry, Telkom has made significant increasing the number of awards and rating numbers but more
efforts to enhance both operational and financial performance, importantly, on enhancing the quality of company management
thereby generating positive impacts and long-term value for all that impacts all aspects of sustainability.
stakeholders.
As part of improving the quality of the company's management,
Throughout 2024, we have observed the Board of Directors we note that Telkom needs to continue to mitigate global risks
concrete steps in reinforcing sustainability strategies and and challenges that have the potential to disrupt Telkom Group's
initiatives across the Telkom Group. The leadership of the Board business and service operations, including cybersecurity risks,
of Directors, supported by all subsidiaries, has effectively extreme weather, and disasters due to climate change, as well
synchronized sustainability initiatives across the organization. as the quality of human resources in line with the Company's
In 2024, Telkom established the Telkom Group Sustainability digital transformation. The development of products and
Strategy and 2030 Targets as a strategic roadmap to integrate equitable distribution of telecommunication services through
sustainability measures across environmental, social, and the use of technology and innovation needs to be carried out
governance dimensions. by prioritizing aspects of usefulness and responsibility, while
still taking into account the investment value and reasonable
Telkom has also demonstrated its commitment to transparency price so that Telkom can maintain its sustainability in the long
and accountability by engaging an independent external party, term. In facing these challenges, it is essential to be supported
TUV Rheinland Indonesia, to conduct external assurance on the by a strong governance foundation so that every strategic and
2024 Sustainability Report. This step reinforces the company's operational step taken not only drives business growth but also
dedication to enhancing the quality and credibility of its contributes to long-term sustainability and value creation
sustainability disclosures. for all Telkom Group stakeholders. Strengthening governance
entails enforcing discipline, including in the areas of rewards
The Telkom Group's sustainability performance has and sanctions, reinforcing integrity and ethics, and fostering a
shown continuous improvement, as evidenced by various corporate culture that supports governance principles.
achievements in environmental, social, and governance (ESG)
aspects. Notably, Telkom has received multiple awards, Finally, on behalf of the Board of Commissioners, I extend
including Outstanding Leadership in Sustainability (CNBC my gratitude for the support in implementing sustainability
Indonesia), first place in MSEs and SOE House Development practices in the Telkom Group and hope to strengthen
(BCOMSS Ministry of SOEs), Integrated Sustainability Initiatives collaboration and synergy to continue the partnership and
– Education, Decent Work and Technology (IDX Channel), realize a sustainable future. In addition, as part of our gratitude,
Gender-Inclusive Workplace (UN Indonesia WEPs), and Best we would like to thank the Board of Directors, partners, and
Companies to Work for and Sustainable Workplace (HR Asia). all Telkom stakeholders for their contributions in realizing
sustainable growth.
Jakarta, April 21, 2025
Bambang Permadi Soemantri Brodjonegoro
President Commissioner/Independent Commissioner
2024 SUSTAINABILITY REPORT 11
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Introduction About Message from the Message from
Sustainability Report President Commissioner the President Director
Messagefrom
Message from
[POJK. D-1]
thethe President
President Director
Director
[POJK. D-1]
" Telkom's commitment
is demonstrated
through strategic
actions undertaken
in 2024, where
the company has
achieved several
key milestones in its
sustainability journey.
Ririek Adriansyah
President Director
12 PT TELKOM INDONESIA (PERSERO) TBK
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2024 Sustainability Sustainability
Awards in 2024 About Telkom
Reporting Responsibilities Overview in 2024
Esteemed stakeholders,
In recent years, the global telecommunications industry BTS infrastructure, while scope 1 emissions decreased by 2%
has been faced with various sustainability opportunities and as a result of reduced operational vehicle use, and scope 3
challenges, including increasing demand for digital services, emissions decreased by 8.1% owing to capital expenditure
artificial intelligence-based innovation opportunities, and efficiency initiatives. In terms of energy management, Telkom
increasingly real impacts of climate change. Amid this dynamic, Group has incorporated renewable energy sources, including
Telkom remains committed to realizing sustainable business solar PV and microhydro, into its energy mix. The Group also
growth and creating added value for all stakeholders. utilizes Electric Vehicles (EVs) for operational purposes and
pursues energy efficiency through procurement and upgrades
An independent external party has been appointed to assure the of environmentally friendly equipment.
2024 Sustainability Report, which has been declared compliant
with AA1000AP Accountability Principles, Type 2 Moderate In addition, Telkom Group managed to reduce the total office
Assurance Level according to AA1000AS v3 standards, and waste generated by 6,387 tons and divert as much as 176,046
follows the reporting requirements referenced in the 2021 GRI. kg or 80% of fiber optic cable waste from disposal. The diverted
Telkom has made notable improvements in its ESG ratings fiber optic waste can be reused to support customer service.
from several agencies, including a Sustainalytics ESG score of Telkom Group has also advanced biodiversity conservation
25.6 (Medium Risk), a BPKP ESG score of 91.23 (Very Good), efforts and enhanced the carrying capacity of ecosystems,
an ACGS governance score of 103.31 (Leadership in Corporate including mangrove planting, forest revegetation, and coral reef
Governance), and a CDP climate category rating of B. transplantation.
Telkom also updated its sustainability targets and strategies The Empower Our People pillar signifies Telkom Group's
that highlight the GoZero% program as a form of our seriousness dedication to empowering employees, customers, and
to make sustainable improvements and respond to the inputs the community through the creation of an inclusive digital
and expectations of key stakeholders. Telkom's sustainability ecosystem as the foundation for capability development and
strategy is aligned with the Sustainable Development Goals and sustainable innovation. Throughout 2024, 22% of managerial
includes three main pillars of sustainability. positions in Telkom Group are filled by female employees,
supported by initiatives at Telkom that promote gender equality
The Save Our Planet pillar reflects Telkom's commitment to in the work environment. For digital skills development, the
reducing the environmental impacts of business operations, Digital Talent program has upskilled 20.6% of Telkom's digital
particularly in areas that have significant impact, such as talents through Telkom Athon and various other digital trainings.
emissions and waste management. In 2024, Telkom Group Telkom also prioritizes occupational safety by implementing an
initiated the calculation of emissions for all scopes (scopes occupational health and safety management system (SMK3)
1,2, and 3), where scope 3 covers 9 categories, and has set aligned with international standards, such as ISO 45001, while
2023 as the base year in determining the emission reduction ensuring compliance with applicable national regulations.
target. Greenhouse gas (GHG) emissions were calculated using
the GHG Protocol standard, and verification of scope 1 and 2 From a customer perspective, Telkom Group is focused on
GHG emissions were verified by an independent party using enhancing service quality by prioritizing customer satisfaction.
the ISO 14064-1:2018 standard. This initiative aims to enhance This is evidenced by an increase in the Net Promoter Score (NPS)
the confidence and credibility of the GHG emissions as a to 58 points from the previous year, placing the company in the
basis for determining the strategy to achieve Net Zero 2060 "Excellent" category based on Bain & Company’s evaluation.
and preparation to fulfill IFRS S2 standards. The total GHG This improvement is driven by enhanced service quality
emissions of Telkom Group scopes 1, 2, and 3 is 2.417.474 tons and more attractive promotional strategies. Telkom Group
of CO2e, with 84% of emissions coming from scope 2. Scope continues to play an active role in expanding digital access
2 emissions rose by 2.8% due to the expansion of Telkomsel's across Indonesia while accelerating infrastructure development
2024 SUSTAINABILITY REPORT 13
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Introduction About Message from the Message from
Sustainability Report President Commissioner the President Director
and network expansion to reach all regions. Our infrastructure and information security, including the establishment of a
covers Introduction 99% of Indonesia’s population and Data Protection sub-department and the appointment of a
supports access to data (internet) services in underdeveloped, Data Protection Officer (DPO) responsible for ensuring the
remote, frontier (3T) areas, and border regions. Finally, from a protection of personal data and information security across
social standpoint, Telkom is committed to empowering Small Telkom Group. In terms of data security, there have been no
and Micro Enterprises (SMEs) through initiatives such as the Go significant data breaches, and all data processing activities
Modern, Go Digital, Go Online, and Go Global programs. Telkom have been carried out following established policies. This
has provided support to 21,500 SMEs, and in 2024, a total of achievement underscores Telkom's dedication to strong
2,298 mentored SMEs, or 10.64%, as indicated by increases in governance, reinforcing trust, fostering innovation, and
turnover, employee numbers, and assets. contributing to Indonesia’s digital future in a sustainable
manner.
The Elevate Our Business pillar reflects Telkom's commitment
to conducting ethical and responsible business practices, Telkom actively identifies and manages sustainability risks that
particularly concerning to data privacy in the face of could affect the company. In addition, Telkom will continue to
cybersecurity threats. Throughout 2024, Telkom complied innovate to unlock and optimize new strategic sustainability
with all applicable legal and regulatory requirements. opportunities. The integration of sustainability across all
Telkom enforces strict measures against any legal violations, business lines is progressing in alignment with the Company's
cooperates with legal processes, and implements preventive digital transformation. This essential step is further supported
actions to ensure 100% compliance. All complaints received by synergies among sustainability initiatives within Telkom
through the whistleblowing system are addressed promptly, Group to ensure the attainment of Telkom Group’s 2030
reinforcing Telkom's culture of ethical conduct and respect sustainability goals.
in alignment with corporate values, which embody the core
values of AKHLAK. We ensure compliance with regulations We extend our gratitude to all stakeholders for their continued
and internal policies related to cybersecurity and data privacy support in the implementation of sustainability practices. We
through Telkom Group’s Data Protection Governance. Telkom are confident that Telkom will continue to innovate amidst
has implemented policies related to data privacy protection the challenges and opportunities of the digital era, ensuring its
sustained growth as the digital telco of choice for the public.
Jakarta, April 21, 2025
Ririek Adriansyah
President Director
14 PT TELKOM INDONESIA (PERSERO) TBK
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2024 Sustainability Sustainability
Awards in 2024 About Telkom
Reporting Responsibilities Overview in 2024
2024 SUSTAINABILITY REPORT 15
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Introduction About Message from the Message from
Sustainability Report President Commissioner the President Director
2024 Sustainability Reporting
Responsibilities
Statement of the
Members of the Board
of Commissioners on
Responsibility for the Bambang Permadi Soemantri Brodjonegoro
2024 Sustainability President Commissioner/Independent Commissioner
Report of PT Telkom
Indonesia (Persero) Tbk
We the undersigned hereby declare that all
the information in the PT Telkom Indonesia
(Persero) Tbk 2024 Sustainability Report Wawan Iriawan Bono Daru Adji
has been presented in its entirety and Independent Commissioner Independent Commissioner
that we assume full responsibility for the
accuracy of the content of the Company’s
Sustainability Report.
This statement is made in all truthfulness.
Marcelino Rumambo Ismail
Pandin Commissioner
Commissioner
Jakarta, April 21, 2025
Board of Commissioners
Rizal Mallarangeng Isa Rachmatarwata
Commissioner Commissioner
Arya Mahendra Silmy Karim
Sinulingga Commissioner
Commissioner
16 PT TELKOM INDONESIA (PERSERO) TBK
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2024 Sustainability Sustainability
Awards in 2024 About Telkom
Reporting Responsibilities Overview in 2024
Statement of the
Members of the
Board of Directors on
Responsibility for the Ririek Adriansyah
2024 Sustainability President Director
Report of PT Telkom
Indonesia (Persero) Tbk
We the undersigned hereby declare that all
the information in the PT Telkom Indonesia
(Persero) Tbk 2024 Sustainability Report Heri Supriadi FM Venusiana R
has been presented in its entirety and Director of Finance & Risk Director of Enterprise &
that we assume full responsibility for the Management Business Service
accuracy of the content of the Company’s
Sustainability Report.
This statement is made in all truthfulness.
Herlan Wijanarko Muhamad Fajrin Rasyid
Director of Network & IT Director of Digital Business
Solution
Jakarta, April 21, 2025
Board of Directors
Budi Setyawan Wijaya Afriwandi
Director of Strategic Director of Human Capital
Portfolio Management
Honesti Basyir Bogi Witjaksono
Director of Group Business Director of Wholesale &
Development International Service
2024 SUSTAINABILITY REPORT 17
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Introduction About Message from the Message from
Sustainability Report President Commissioner the President Director
Sustainability Overview in 2024
[POJK. B-1] [POJK. B-2] [POJK. B-3]
Economic performance
Rp
149,967 Billion 0.5% increase in
operating income
Rp
18,437 Billion
spent on local
in operating income suppliers
15.8% Rp
23,649 Billion 61.5%
Net Income Margin Net profit spent on local suppliers
Sustainability Rating 2024
Sustainalytics MSCI S&P
IDX ESG
25.6 A 40 Leaders
Medium risk ESG Ratings Medium Telkom is a constituent of
the IDX ESG Leaders Index
ASEAN Corporate
CDP BPKP Governance Scorecard
KEHATI Index
B for Climate 91.23 103.31 Telkom is included in
ESGSKehati, ESGQKehati,
C for Water Leadership in
Very Good Corporate Governance and SRI-Kehati
Environmental performance – Save Our Planet
149,433 modem units
80% repaired or reused
or 176,046 kg
Initiated Greenhouse Gas
of fiber optic cable waste
(GHG) emission verification
diverted from landfill
2 Reverse Vending
Initiated scope 3 GHG Machine (RVM) units,
emissions calculation 275 Base Transceiver Stations processing 48.1 kg or
(BTS) utilizing solar and
2,572 plastic bottles
microhydro panels
Expanded climate risk analysis
coverage to include disaster-prone
Rp 57 Billion
areas identified in the BNPB Disaster 587 electric vehicle (EV) units spent for energy
Risk Index and 33 EV charging stations efficiency initiatives
ownership
6,387 tons 77 units of solar-powered
Rp 11 Billion
spent to support
office waste reduction
public street lighting installation environmental programs
compared to 2023
within the Telkom Hub area
18 PT TELKOM INDONESIA (PERSERO) TBK
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2024 Sustainability Sustainability
Awards in 2024 About Telkom
Reporting Responsibilities Overview in 2024
Social performance – Empower Our People
22% 31.96% 84.41%
Female employee female employees in Score of Telkom's Employee
representation at managerial Telkom Group Engagement Index
level in Telkom Group
88 Rp 144.8 Billion
employees with 58 NPS score (Excellent investment for community
disabilities empowered category*) for Telkom empowerment through the TJSL
in Telkom Group Group program at Telkom
21,500 SMEs gained access to More than 98% network reach of
assistance, development support, and Indonesian population to foster
business sustainability digital inclusivity
*By Bain & Company category
Governance performance – Elevate Our Business
SNI ISO 37001:2016 Anti-Bribery
Management System (SMAP)
Telkom and its 13 directly owned
0 critical data leak
incidents
subsidiaries have been certified with ISO
37001 Anti-Bribery Management System
Implementation of Personal Data
Protection Policy
100%
participation of employees in cybersecurity
training
Establishment of a Data Protection Unit
100%
100 %
participation of Board of Directors and
compliance with applicable regulations, with employees in anti-corruption training and
no proven major violations awareness programs
2024 SUSTAINABILITY REPORT 19
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Introduction About Message from the Message from
Sustainability Report President Commissioner the President Director
Awards in 2024
• Investor Daily ESG
Appreciation Night
by Investor Daily
in the Appreciated
Governance ESG
Report 2023 BCOMSS 2024 by
category the Ministry of SOEs
in the categories
of Sustainability
(first ranking in the
development of
Small and Medium
Enterprises, and
getting the title of
• Nusantara Facilitator of the SOE
House of the Year) HR Asia Awards 2024 ESG Award 2024
Sustainability CSR Brand Equity
Communications and Communications for Telkomsel in the by KEHATI in the
(first ranking in Awards 2024 in the
Award by Nusantara Best Companies Best Pension Fund
SOE Crisis Handling Telecommunication
TV in the category of to Work for and Investor category in
and second in category at the
the Most Sustainable the Capital Market
Sustainable Indonesia CSR
Communication Media Relations sector
Management) Workplace category Awards 2024
Company in Digital &
Telecommunication
Sector
February March May June July
Detailed information about sustainability awards at Telkom Group is available on the Telkom Profile page.
20 PT TELKOM INDONESIA (PERSERO) TBK
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2024 Sustainability Sustainability
Awards in 2024 About Telkom
Reporting Responsibilities Overview in 2024
• IDX Channel
Indonesia
Innovation
Award 2024 in
the category
of Integrated
Sustainability
Initiatives -
Education,
Decent Work
Marketeers Editor's and Technology
Choice Awards in the field of
2024 for Telkomsel Sustainability
in the categories of
NAKER Awards 2024 Creative Content Tempo Sustainable
by the Ministry of Marketing of the Year Business Integrity
Manpower in the SOE (Jokes of the Middle Index for Telkom's
category for Telkom's Room), Immersive UN Women 2024 commitment to
commitment to Marketing Program of Indonesia Women's implementing
employing Workers the Year (Telkomsel Empowerment Environmental,
with Disabilities Awards 2024), and Principles (WEPs) Social, and
Customer Service Awards in the Governance (ESG)
Campaign of the Year Gender-Inclusive aspects • CNBC Indonesia
(Teman Tuli) Workplace category Award 2024 in
the category
of Outstanding
Leadership in
the field of
Sustainability
August September October November December
2024 SUSTAINABILITY REPORT 21
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Introduction About Message from the Message from
Sustainability Report President Commissioner the President Director
About Telkom
Telkom is a State-Owned Enterprise (SOE) engaged in In 2024, Telkom formally transferred the management of
information and communication technology services and digital Telkom Group's fiber network infrastructure operations to its
telecommunications in Indonesia. Since its establishment in subsidiary, PT Telkom Infrastruktur Indonesia (TIF). TIF now
1991, Telkom has provided a wide range of digital services for provides wholesale fiber connectivity services through a shared
individual and corporate customers. network to telecommunications operators. This strategic
initiative is intended to enhance Telkom’s focus on the fiber
As the largest telecommunications company in Indonesia, infrastructure business, unlocking revenue growth potential,
Telkom has 45 subsidiaries with direct and indirect ownership, increasing Telkom Group’s valuation, and accelerating digital
holding a majority stake of more than 50%, resulting in the connectivity and adoption in Indonesia. [POJK. C-6]
consolidation of financial statements under Telkom as the
Parent Company. Additionally, Telkom has nine unconsolidated Telkom operates across three primary digital business domains.
subsidiaries (affiliates). Detailed information regarding the Detailed information regarding these business domains, as
company's structure and subsidiary profiles is available in the well as the company's products and services, is available on
Telkom 2024 Annual Report. Telkom’s official website. [POJK. C-4] [GRI 2-6]
Connecti
ital vi ital Platform l Servic
g Dig igita e
D
ty
Di
Businesses and
technologies A digital infrastructure Digital content-
focused on or framework that related businesses
connectivity allows various entities and products
to interact, collaborate,
and exchange goods,
services, or information
electronically
Company Profile
[POJK. C-2] [POJK. C-3] [GRI 2-1]
Name Status Year of Establishment Berdiri
PT Telkom Indonesia (Persero) Tbk Public Company (Tbk) November 19, 1991
Business Field Head Office Address
Information and Communication Technology (ICT) Jalan Japati No. 1 Bandung
services and telecommunication networks.
Stock Code Share Ownership
TLKM – Bursa Efek Indonesia (BEI) • State of the Republic of Indonesia 52.09%
TLK – New York Stock Exchange (NYSE) • Public 47.91%
22 PT TELKOM INDONESIA (PERSERO) TBK
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2024 Sustainability Sustainability
Awards in 2024 About Telkom
Reporting Responsibilities Overview in 2024
Purpose, Vision, Mission, and Corporate Value
[POJK. C-1]
Purpose
To build a more
prosperous and
Vision
competitive nation
as well as deliver
the best value to our
stakeholders. To be the most
preferred digital
telco to empower
the society
Mission
1. Advance rapid buildout of sustainable
intelligent digital infrastructure and
platforms that is affordable and Value
accessible to all.
2. Nurture best-in-class digital talent
that helps develop nation’s digital
capabilities and increase digital
adoption.
3. Orchestrate digital ecosystem to
deliver superior customer experience.
Financial Position as of December Number of Telkom Group Employees
31, 2024 (consolidated) Total employees 21,673
Assets: Female
31.96%
Rp299,675 Billion
Liabilities:
Rp137,185 Billion
Equity:
Male
Rp162,490 Billion 68.04%
2024 SUSTAINABILITY REPORT 23
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Introduction About Message from the Message from
Sustainability Report President Commissioner the President Director
Operational Area and Services
Merah Putih Merah Putih-2 Telkom - 3S
(108E) (113E) (118E)
AST
MAN LUX WRS DOS
LON
FRA KIV BAK
DUB PRS ALM
MRS SWI
VNA SJC-2
MLN SOF
EIG MDR
PAL IST
Southeast Asia JUS
LSB Japan Cable
CAI SEO
RYD SHA TYO
ALG
w
SHI
SEA-ME-WE 5 DUB
IMEWE HKG
TWN
Southeast Asia-MIddle East- MAC
Western Europe 5 Cable DJI RGN APCN-2 TNG-IA
BKK
SEA-ME-WE 6 SEA-ME-WE 5
HAN
Southeast Asia-MIddle East-
Western Europe 6 Cable AAE-1
SJC
BSW
DMCS SG BCS
Dunai Melaka Bifrost
DMCS JKT SMPCS
Cable System SBY Cable System
BSCS
Batam Singapore
Cable System DPS
IGG IGG DIL
Indonesia Global
Gateaway Cable
Intra Asia Asia - US(Pacific) Asia - Europe
(Europe)
SJC-2 BCS SEA-ME-
SJC SEA-US WE-6 SYD
IGG AAG SEA-ME-
BSCB FASTER WE-5
DMCS JUS AAE-1
TIS UNITY IMEWE
TGN-JA EIG
BBG Point of Presence (POP)
ASE International Direct Dialing (IDD)
APG Global Office
C2C
APCN-2
24 PT TELKOM INDONESIA (PERSERO) TBK
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2024 Sustainability Sustainability
Awards in 2024 About Telkom
Reporting Responsibilities Overview in 2024
SEA-US
Southeast Asia United
States Cable CHG
SJ
TOR HAL
SF NYX
UNITY
ASH
SLO LAX
MIA
FASTER
GAU HWI AAG
5 Kantor Telkom Regional
31 Wilayah Telekomunikasi
SEA-US 10 Global Offices di Indonesia, Singapura,
Hong Kong, Australia, Malaysia, Taiwan,
Amerika Serikat, Timor Leste, Uni Emirat
Arab, dan Myanmar
5 Global Sales Representatives di Kanada,
Inggris, Filipina, India, dan Vietnam
1 Global Sales Representative Telkomsel
di Arab Saudi
486 GraPARI di Indonesia (termasuk
gerai Plasa Telkom yang saat ini juga
dikenal dengan nama GraPARI)
177.443 km Optic Backbone Network
122 Satelit
3 Point of Presence (PoP)
271.040 BTS Mobile Network
44.437 Tower
376.212 Access Point Wi-Fi
2024 SUSTAINABILITY REPORT 25
Page 26
Save Our Planet Climate Change and Other Environmental
Resource Management
2024 SUSTAINABILITY REPORT
Energy Management Management
Keberlanjutan di
Telkom
02
02
Sustainability at
Telkom
26 PT TELKOM INDONESIA (PERSERO) TBK
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Environmental Costs Environmental Performance
2024 SUSTAINABILITY REPORT 27
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Sustainability at Sustainability Stakeholder Materiality
Telkom Governance Engagement Assessment
Sustainability at Telkom
Sustainability Governance
Telkom recognizes that robust governance is the cornerstone The Sustainability Committee is tasked with overseeing strategy
for achieving Telkom Group’s sustainability objectives. Telkom implementation, monitoring progress toward sustainability
implements Good Corporate Governance principles through targets, managing ESG-related risks and opportunities, and
effective oversight and a structured management framework, ensuring transparent sustainability disclosures to stakeholders.
ensuring the comprehensive execution of sustainability strategies The committee is chaired by the President Director and consists of
and initiatives within the Telkom Group. directors overseeing risk management, network and IT, and human
capital, supported by an ESG working group comprising heads of
Telkom’s governance structure comprises the main governing relevant work units. [GRI 2-12] [GRI 2-13] [GRI 2-14]
bodies: the General Meeting of Shareholders (GMS), the Board
of Commissioners, and the Board of Directors. The Board of To fulfill its duties, the Sustainability Committee collaborates with
Commissioners and the Board of Directors are supported by several other committees under the Board of Commissioners and the
committees and working groups, including the Corporate Secretary, Board of Directors. These include the Social and Environmental
Internal Audit Department, Audit Committee, Nomination and Responsibility Management Committee (TJSL), the Risk, Compliance,
Remuneration Committee, and the Evaluation, Monitoring, and Revenue Assurance Management Committee, the Audit
Planning, and Risk Committee. Further details regarding the roles Management Committee, the Integrated Governance Management
and responsibilities of these governance bodies are available in Committee, the Nomination and Remuneration Management
Telkom’s 2024 Annual Report. Committee, and the Planning and Risk Evaluation and Monitoring
Management Committee. The Sustainability Committee regularly
In 2024, Telkom enhanced its sustainability governance framework receives updates on ESG implementation from the sustainability
by formalizing the roles and responsibilities of the Board of management work unit. [POJK. E-1] [GRI 2-16]
Commissioners and Board of Directors regarding sustainability
matters, including climate change. Furthermore, Telkom established
a Sustainability Committee responsible for managing Environmental,
Social, and Governance (ESG) aspects within the Telkom Group.
[GRI 2-11]
28 PT TELKOM INDONESIA (PERSERO) TBK
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Risk Management and Support for the Sustainable
Sustainabilitty Strategy
Sustainability Opportunities Development Goals
Figure 1. Sustainability Governance Structure at Telkom
Commissioners
Audit management Integrated governance Nomination and Planning and risk evaluation
Board of
committee management committee remuneration and monitoring management
Monitoring compliance with ESG ESG monitoring & evaluation within management committee committee
regulations (including IFRS S1 & S2) the scope of Telkom Group ESG KPI management & ESG based Monitoring & evaluation of Capex
incentives investment and ESG risks
Sustainability committee Social and environmental Risk, compliance, and revenue
Directors
Board of
Manage strategy, materiality, targets, responsibility management assurance management
performance review, and disclosure of ESG committee Manage ESG opportunities and risk
Monitoring of social and environmental mitigation
activities
Working Group
Sustainability Environmental Social Governance
Work Unit
Management Unit
Manage &
facilitate ESG
implementation Ethical
Climate Good
across Telkom Strategy Resource Labor Employee Ethical Data
Change and Customer Community Corporate
Group & Management Practice & Health and Compliance Business Privacy and
Reporting Energy Relationship Engagement Governance
& Efficiency Employee Safety Practice Security
Management (GCG)
Engagement
Reporting
Coordination
In addition, Telkom has restructured its ESG management Sustainability Management Work Unit, specifically the Sustainability
framework by establishing the Group Sustainability & Corporate Sub-Department, which is responsible for orchestrating and
Communication Department, led by the Senior Vice President (SVP) managing ESG initiatives across the Telkom Group. This includes
of Group Sustainability & Corporate Communication, who reports coordinating ESG strategies and reporting.
directly to the President Director. This department oversees the
SVP Group Sustainability & Corporate Communication
VP Corporate Communication VP Sustainability
AVP Sustainability Strategy & Program
AVP Sustainability Execution & Monitoring
AVP Sustainability Branding & Reporting
Figure 2. Organizational Structure of the Sustainability Sub-Department at Telkom
2024 SUSTAINABILITY REPORT 29
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Sustainability at Sustainability Stakeholder Materiality
Telkom Governance Engagement Assessment
Telkom adopts a decentralized approach that enables Recognizing that the successful execution of sustainability
subsidiaries to independently develop and implement strategies and the achievement of sustainability targets require
sustainability initiatives while maintaining alignment with the robust internal ESG capabilities, Telkom is committed to
strategic direction set by the Sustainability Sub-Department. enhancing the expertise of the Board of Commissioners, Board
The organizational transformation undertaken in 2024 is of Directors, and ESG management teams. This is accomplished
expected to strengthen governance, coordination, and the through a series of training programs covering sustainability,
synergy of sustainability initiatives within the Telkom Group climate change risk management, and evolving disclosure
while improving engagement with external stakeholders. standards such as IFRS S1 and S2. Detailed information on
training programs for the Board of Commissioners and Board
of Directors is available in Telkom’s 2024 Annual Report.
Meanwhile, details on employee competency development
programs are outlined in the Empower Our People section.
[POJK. E-2] [GRI 2-17]
Composition of the Board of Commissioners and
Board of Directors
Telkom is committed to fostering a corporate culture that company's long-term sustainable growth. The composition of
values diversity, which is reflected in the composition of Telkom’s Board of Commissioners and Board of Directors as of
its Board of Commissioners and Board of Directors. Telkom December 31, 2024, is outlined below. [GRI 2-9]
believes that diverse backgrounds within leadership contribute
to broader perspectives and drive innovation, supporting the
Table 1. Composition of the Board of Commissioners
Duration
Name Position Basis of Appointment Gender Age Skill
of Tenure
Bambang President Telkom Annual General Meeting of 3 years 7 Male 58 years old Digitalization strategy
Permadi Commissioner/ Shareholders (AGMS) on May 28, months and telecommunication
Soemantri Independent 2021 technology innovation, smart
Brodjonegoro Commissioner city implementation and
sustainable connectivity
Wawan Iriawan Independent Telkom Annual General Meeting of 4 years 6 Male 61 years old Legal compliance and
Commissioner Shareholders (AGMS) held on June months litigation handling in the
19, 2020 telecommunications industry,
nomination governance
and remuneration in the
telecommunications sector
Bono Daru Adji Independent Telkom Annual General Meeting of 3 years 7 Male 56 years old Business law and governance
Commissioner Shareholders (AGMS) on May 28, months in the telecommunications
2021 and digital sectors, accounting
and auditing as well as
capital market regulations,
especially regarding ESG and
telecommunications
Marcelino Commissioner First Period: Telkom Annual General 5 years 7 Male 59 years old Management of financial
Rumambo Meeting of Shareholders (AGMS) on months and financial accounting
Pandin May 24, 2019 aspects and sustainability
Second Period: Telkom Annual of telecommunications
General Meeting of Shareholders business, governance and
(AGMS) on May 3, 2024 sound business practices
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Risk Management and Support for the Sustainable
Sustainabilitty Strategy
Sustainability Opportunities Development Goals
Duration
Name Position Basis of Appointment Gender Age Skill
of Tenure
Ismail Commissioner First Period: Telkom Annual General 5 years 7 Male 55 years old Regulations and policies in the
Meeting of Shareholders (AGMS) on months field of telecommunications
May 24, 2019 and digital, telecommunication
Second Period: Telkom Annual network infrastructure
General Meeting of Shareholders and 5G development,
(AGMS) on May 3, 2024 telecommunications regulatory
policies for sustainability
Rizal Commissioner Telkom Annual General Meeting of 4 years 6 Male 60 years old Public communication and
Mallarangeng Shareholders (AGMS) held on June months telecommunications branding
19, 2020 strategy
Isa Commissioner Telkom Annual General Meeting of 3 years 7 Male 58 years old Public policy and governance
Rachmatarwata Shareholders (AGMS) on May 28, months with stakeholders, as well as
2021 financial management in the
telecommunications sector
Arya Mahendra Commissioner Telkom Annual General Meeting of 3 years 7 Male 54 years old Telecommunications
Sinulingga Shareholders (AGMS) on May 28, months communication and marketing
2021 strategy, governance and
stakeholder relations
Silmy Karim Commissioner Telkom Annual General Meeting of 1 year 7 Male 50 years old Business, technology and
Shareholders (AGMS) on May 30, months organizational development
2023 of the telecommunications
industry
Table 2. Composition of Telkom's Board of Directors
Duration
Name Position Basis of Appointment Gender Age Skill
of Tenure
Ririek President Telkom Annual General 5 years 7 Male 61 years Digital transformation,
Adriansyah Director Meeting of Shareholders months old telecommunication
(AGMS) on May 24 ,2019 and infrastructure
May 3, 2024 development, and ESG
implementation at Telkom
Heri Supriadi Director Telkom Annual General 4 years 6 Male 59 years Finance & risk
of Finance Meeting of Shareholders months old management, including
& Risk (AGMS) held on June 19, 2020 aspects of sustainability
Management and corporate
governance
FM Venusiana R 1. Director of Telkom Annual General 4 years 6 Female 58 years Enterprise & business
Consumer Meeting of Shareholders months old services, as well
Services (AGMS) on June 19, 2020 and as eco-friendly
2. Director of May 30, 2023 telecommunications
Enterprise solutions
& Business
Service
Herlan Director of Telkom Annual General 4 years 6 Male 59 years Network & IT solutions,
Wijanarko Network & IT Meeting of Shareholders months old infrastructure efficiency,
Solution (AGMS) held on June 19, 2020 and ESG implementation
in network operations
2024 SUSTAINABILITY REPORT 31
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Sustainability at Sustainability Stakeholder Materiality
Telkom Governance Engagement Assessment
Duration
Name Position Basis of Appointment Gender Age Skill
of Tenure
Muhamad Director Telkom Annual General 4 years 6 Male 38 years Digital business,
Fajrin Rasyid of Digital Meeting of Shareholders months old technological innovation,
Business (AGMS) held on June 19, 2020 and ESG integration in
digitalization
Budi Setyawan Director of Telkom Annual General 4 years 6 Male 52 years Management of strategic
Wijaya Strategic Meeting of Shareholders months old portfolios, sustainable
Portfolio (AGMS) held on June 19, 2020 investments and ESG
initiatives
Afriwandi Director Telkom Annual General 4 years 6 Male 53 years Human resource
of Human Meeting of Shareholders months old development, workforce
Capital (AGMS) held on June 19, 2020 inclusivity, and
Management sustainability culture
Bogi Director of Telkom Annual General 3 years 7 Male 57 years Wholesale & international
Witjaksono Wholesale & Meeting of Shareholders months old services, global ESG
International (AGMS) on May 28, 2021 standards in operations
Service
Honesti Basyir Director Telkom Annual General 1 year 7 Male 56 years Group business
of Group Meeting of Shareholders months old development, sustainable
Business (AGMS) on May 30, 2023 growth, and ESG
Development implementation at
Telkom Group
Election and Appointment Process of the Board of
Commissioners and Board of Directors
The appointment process for the Board of Commissioners and Appointments are finalized through the General Meeting of
Board of Directors at Telkom adheres to the principles of human Shareholders (GMS). Similarly, the selection and appointment
rights, non-discrimination, and equality. The selection of Board of the Board of Directors are conducted through the GMS,
of Commissioners members considers integrity, dedication, based on the competencies, expertise, and background
comprehension of corporate management, industry expertise, required by the Company. Prospective members must meet
availability to perform duties, and regulatory requirements. the established criteria and undergo a fit and proper test.
[GRI 2-10]
Conflict of Interest
All corporate governance bodies are committed to maintaining All members of Telkom's Board of Commissioners and Board
integrity and preventing conflicts of interest in the execution of of Directors do not hold any financial or familial affiliations
their duties. The Work Procedures Guidelines for the Board of with other members or Controlling Shareholders. Throughout
Commissioners and Board of Directors (Board Manual) explicitly the reporting period, no conflicts of interest were identified
regulate conflicts of interest as part of ethical governance. regarding share ownership in suppliers or transactions that
Board members who encounter a conflict of interest must could result in conflicts of interest. [GRI 2-15]
disclose their circumstances and recuse themselves from the
relevant decision-making process.
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Risk Management and Support for the Sustainable
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Sustainability Opportunities Development Goals
Performance Evaluation of the Board of
Commissioners and Board of Directors
Telkom implements a self-assessment policy for evaluating the Unlike the evaluation of Board of Commissioners, the Board
performance of the Board of Commissioners. The Nomination of Directors' performance evaluation is conducted through a
and Remuneration Committee (KNR) conducts the assessment self-assessment by each member, measuring both individual
based on collegial key performance indicators (KPIs), which and collegial KPI achievements. These results are reviewed
are derived from the core responsibilities of the Board of annually by a Public Accounting Firm that audits Telkom’s
Commissioners. These responsibilities include supervising the financial statements. The achievement report is presented
Company's management policies and operations executed to the Board of Commissioners and the Ministry of SOEs. The
by the Board of Directors, providing guidance, and ensuring Public Accounting Firm review encompasses the methodology
compliance with the Company's Long-Term Plan (RJPP), Annual and consistency of KPI assessments for the Board of Directors.
Work Plan and Budget (RKAP), Corporate Strategic Scenario In 2024, the review confirmed no inconsistencies. [GRI 2-18]
(CSS), and applicable laws and regulations. The performance
evaluation results are subsequently reported to Shareholders
at the GMS.
Remuneration Policy
The remuneration framework for Telkom's Board of Commissioners and Board of Directors is established in accordance with
the Regulation of the Minister of State-Owned Enterprises Number PER-3/MBU/03/2023 concerning SOE Organs and Human
Resources. This is further reinforced by the Board of Commissioners' Decree Number 03/KEP/DK/2024 regarding remuneration
entitlements.
The remuneration components for the Board of The remuneration components for members of the
Commissioners include: Board of Directors consists of:
1. Honorarium 1. Salary
2. Allowances, including: 2. Allowances, including:
a. Religious Festival allowance; a. Religious Festival allowance;
b. Transportation allowance; and b. Housing allowance; and
c. Retirement insurance. c. Retirement insurance.
3. Facilities, including: 3. Facilities, including:
a. Health facilities; and a. Health facilities;
b. Legal aid facilities b. Vehicle facilities; and
4. Tantiem/Performance Incentives/Special c. Legal aid facilities
Incentives 4. Tantiem/Performance Incentives/Special
5. Long-Term Incentive (LTI) from the companies Incentives
following performance and governance standards 5. Long-Term Incentive (LTI) from the companies
and aligned with international best practices following performance and governance standards
and aligned with international best practices
[GRI 2-19]
2024 SUSTAINABILITY REPORT 33
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Sustainability at Sustainability Stakeholder Materiality
Telkom Governance Engagement Assessment
The Board of 1 2
Comissioners has asked KNR has requested input The independent party
KNR to prepare a draft from an independent provided input to KNR
of the remuneration 4 party 3
The procedure for proposing and determining the remuneration of the Board of
The results are Commissioners and the Board of Directors of Telkom is as follows:
submitted to the GMS/ 1. The Board of Commissioners requests the Nomination and Remuneration
Minister of State Committee to draft a remuneration proposal of the Board of Commissioners and
Owned Enterprises
the Board of Directors.
5 2. If necessary, the Nomination and Remuneration Committee may engage an
independent party to develop a remuneration framework for the Board of
Commissioners and the Board of Directors.
GMS/Decree of the 3. The Nomination and Remuneration Committee submits the remuneration
minister of State-Owned framework to the Board of Commissioners.
Enterprises 4. The Board of Commissioners proposes remuneration for members of the Board of
Commissioners and the Board of Directors to the GMS.
5. The GMS may delegate authority and power to the Board of Commissioners,
with prior approval from Shareholders of Series A Dwiwarna to determine the
remuneration for the members of the Board of Commissioners and the Board of
Directors. [GRI 2-20]
Figure 3. Procedure and Mechanism of Remuneration of the Board of Commissioners and Board of Directors
In 2023, the Ministry of SOEs issued Regulation Number PER-3/ former Board members if the Company is required to restate
MBU/03/2023 concerning SOE Organs and Human Resources financial statements submitted to the United States Securities
(Permen 3 BUMN). Telkom has confirmed the implementation and Exchange Commission (SEC) under the Exchange Act.
of this regulation through the GMS resolution for the 2022 This restatement is necessary to correct material errors in
financial year. One of the provisions under Permen 3 BUMN previously issued financial statements or to address errors
pertains to the suspension of partial payments of tantiem for that could result in material misrepresentation if not rectified
the Board of Directors and Board of Commissioners. in the current reporting period. The Ministry of SOEs has
incorporated this policy into the tantiem framework, stipulating
Telkom also enforces a clawback policy, which mandates the a three-year suspension of tantiem payments for the Board of
recovery of incentive-based compensation from current and Commissioners and Board of Directors.
34 PT TELKOM INDONESIA (PERSERO) TBK
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Risk Management and Support for the Sustainable
Sustainabilitty Strategy
Sustainability Opportunities Development Goals
Stakeholder Engagement
Telkom acknowledges that the success of its sustainability issues for its primary stakeholders. Telkom actively engages
strategy is highly dependent on strong relationships with key with internal and external stakeholders, fosters mutually
stakeholders. This approach ensures that Telkom’s sustainability beneficial relationships, and considers their perspectives and
strategy and programs effectively address the most impactful expectations through various communication channels.
[POJK. E-4] [GRI 2-29]
Stakeholders Engagement Methods Main Topics and Concerns
Shareholders and • Annual General Meeting of Shareholders • Achievement of operational and financial KPIs
Investors (GMS), Extraordinary GMS, and quarterly • Business development
performance explanation • Sustainability practices and climate risks
• Investor Conference and/or Non-Deal • Good corporate governance practices
Roadshows
Employee • Periodic meetings with management • Career path
• Telkom Indonesia Employees Union (SEKAR • Clarity of rights and obligations
TELKOM) • Remuneration and other benefits
• Trainings • Increased competence
• Employee complaint center
Customer • Customer satisfaction survey • Network connection and coverage
• Customer complaint center • Excellent service
• Ease of complaint resolution
• Data security and confidentiality
Government • Bipartite meetings • Legal compliance and reporting
• Hearing Meeting with the House of • Ethical business practices
Representatives (DPR) and working visit • Cybersecurity
Partners • Meetings during the procurement process, • Fair and transparent procurement process
supervision of the implementation of • Objective selection and evaluation process
work, supplier forums/gatherings, supplier • Implementation of work that meets
satisfaction surveys, anti-bribery feasibility occupational health and safety standards
tests for suppliers • Legal compliance and ethical business
practices
Community • Deliberation in planning of community • Harmonious relationship
empowerment activities, implementing • Positive contribution to economic and social
activities and supervising program realization life
• Participation in other programs including
environmental conservation activities
Media • Press release • Accuracy of the object reporting
• Media gathering • Latest information
• Press conference, as well as press briefing • Transparency of operational, financial, and
non-financial conditions
2024 SUSTAINABILITY REPORT 35
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Sustainability at Sustainability Stakeholder Materiality
Telkom Governance Engagement Assessment
Materiality Assessment
Telkom conducted a review of material topics for the 2023 independent consultants, with the 2021 GRI Standard serving
financial year to assess their relevance and alignment with as the primary reference. [GRI 3-1]
stakeholder expectations. This process was facilitated by
Assess the
Identify actual and Prioritize the
Understand the organization’s context » potential impacts » significance of the » most significant impacts for reporting
impacts
Conduct a review to gain a Stakeholders are actively engaged to assess Impacts are prioritized using internal
comprehensive understanding of the Telkom Group’s operational impact, with criteria based on the results of the
ESG context in Telkom Group related significance determined based on severity organizational context review and
to the following components: and likelihood of occurrence. This is carried stakeholder engagement process,
• The value chain, business activities, out through: led by Telkom’s Sustainability Sub-
and strategic initiatives of Telkom • Workshops with Telkom Group work units Department. The prioritized findings
and its subsidiaries. responsible for managing ESG material are subsequently submitted to
management for approval.
• Relevant sustainability standards, topics in 2023, facilitated by independent
including disclosure frameworks consultants.
(GRI, SASB, UN SDGs, IFRS S1 and • Interviews with external stakeholders,
S2) and ESG assessment criteria including regulators, investors, and rating
(MSCI, Sustainalytics, S&P, CDP). agencies, facilitated by Telkom’s Investor
• Stakeholder feedback, Relations Unit and Sustainability Sub-
incorporating ESG assessment Department.
results from the Financial and
Development Supervisory Agency
(BPKP), rating agencies, and input
from investors.
• ESG trends and best practices
within the telecommunications
industry.
Compared to 2023, material topics for the 2024 reporting telecommunications as well as feedback from both internal
period have been adjusted to enhance focus on specific issues, and external stakeholders. The identified material topics are
with the addition of a new material topic related to employee categorized under the three main pillars of Telkom Group’s
health and safety. These updates reflect industry trends in sustainability framework. [GRI 3-2]
Pillar Material Topics Relevant GRI standards Alignment with the SDGs
Save Our Climate Change and Energy • GRI 302 07
AFFORDABLE
13
CLIMATE ACTION
14
LIFE BELLOW
15
LIFE ON LAND
• GRI 305
WATER
Planet Management AND CLEAN ENERGY
Resource Management • GRI 306 06 11
SUSTAINABLE CITIES
12
RESPONSIBLE
CLEAN WATER CONSUMPTION AND
AND COMMUNITIES
AND SANITATION PRODUCTION
Empower Diversity, Equity, and Inclusion (DEI) • GRI 401 04
QUALITY
05
GENDER
09
INDUSTRY, INNOVATION
Our People • GRI 404 EQUALITY
AND INFRASTRUCTURE
EDUCATION
• GRI 405
• GRI 406
Employee Health and Safety • GRI 403 03
GOOD HEALTH
& WELL-BEING
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Risk Management and Support for the Sustainable
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Sustainability Opportunities Development Goals
Pillar Material Topics Relevant GRI standards Alignment with the SDGs
Customer Experience • GRI 416 09
INDUSTRY, INNOVATION
10
REDUCED
17
PARTNERSHIPS
AND INFRASTRUCTURE
INEQUALITIES FORTHE GOALS
Digital Inclusion and Community • GRI 413 01
NO POVERTY
02
ZERO HUNGER
03
GOOD HEALTH
04
QUALITY
& WELL-BEING
Engagement EDUCATION
05 08 10 17
GENDER DECENT WORK REDUCED PARTNERSHIPS
EQUALITY AND ECONOMIC INEQUALITIES FORTHE GOALS
CROWTH
Elevate Regulation Compliance • GRI 206 16
PEACE, JUSTICE AND
Our • GRI 417
STRONG INSTITUTIONS
Business
Ethical Business Practice • GRI 205 16
PEACE, JUSTICE AND
STRONG INSTITUTIONS
Cyber Security and Data Privacy • GRI 418 16
PEACE, JUSTICE AND
STRONG INSTITUTIONS
Figure 4. Telkom's Sustainability Framework
2024 SUSTAINABILITY REPORT 37
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Sustainability at Sustainability Stakeholder Materiality
Telkom Governance Engagement Assessment
While the perspectives of Telkom’s subsidiaries were different environmental and social impacts. One of Telkom’s
considered in the materiality assessment, each subsidiary subsidiaries, PT Telekomunikasi Seluler (Telkomsel), has
may have distinct material topics due to variations in business conducted its own materiality assessment, identifying seven
activities. These activities range from telecommunications material topics categorized within its sustainability framework.
network provision to infrastructure management, each with
Figure 5. Telkomsel's Sustainability Framework
38 PT TELKOM INDONESIA (PERSERO) TBK
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Risk Management and Support for the Sustainable
Sustainabilitty Strategy
Sustainability Opportunities Development Goals
Risk Management and Sustainability
Opportunities
Holistically, Telkom’s risk management framework is aligned review of ESG risks, incorporating the company’s risk profile and
with ISO 31000:2018 – Risk Management: Principles and International Sustainability Standards Board (ISSB) guidance for
Guidelines. This framework provides guidance for identifying and identifying sustainability risks and opportunities, as introduced
managing ESG risks, an initiative that Telkom has implemented in November 2024. The ISSB framework is based on four key
since 2023. In 2024, Telkom will conduct a comprehensive concepts for identifying sustainability risks and opportunities.
Concepts Underlying Sustainability Risks and Opportunities
Value chain coverage Resources and Dependencies and Sustainability-related
and interaction with relationships along the impacts of resources risks and opportunities
society, economy, and value chain and relationships that can be expected
environment to impact prospects
Source: ISSB, 2024
This review is led by Telkom’s Sustainability Sub-Department Recognizing the significance of identified risks and
in coordination with relevant work units, particularly those opportunities, Telkom has undertaken various initiatives to
involved in preparing IFRS S1 and S2-based reports. The review manage those risks. These initiatives are reflected in Telkom’s
process generates a list of sustainability risks and opportunities material topic programs and strategies, detailed in the relevant
with potential financial impacts, along with estimated impact sections of this report. Furthermore, Telkom has implemented
timelines. This list will be continuously reviewed to ensure its strategic risk mitigation measures as part of its Enterprise Risk
relevance to business development, with active involvement Management (ERM) framework, further discussed in Telkom’s
from Telkom’s subsidiaries. [POJK. E-3] 2024 Annual Report. Telkom’s ERM system has been developed
and is accessible via ermonline.telkom.co.id.
Table 3. Telkom's Sustainability Risks and Opportunities
Climate Change and Energy Management*
[R] Asset damage and service disruption caused by increasing extreme weather, such as heavy rainfall and temperature rise
due to climate change
Period Short to long term
Mitigation/management actions Telkom's approach to managing risks associated with extreme weather events is outlined in
the Save Our Planet section, under Climate Adaptation. This includes conducting climate risk
assessments on land and building assets to evaluate climate exposure in 2030 and 2050,
followed by adaptation measures such as infrastructure enhancements to address risks
related to flooding and rising temperatures.
[R] Increasingly stringent regulations on the management of Greenhouse Gas (GHG) emissions due to increasing stakeholder
expectations can have an impact on increasing costs
Period Medium to long term
Mitigation/management actions Telkom's GHG emissions management strategies are detailed in the Save Our Planet
section,under Climate Mitigation. These include strengthening emissions inventory
management practices and implementing independent verification of Telkom Group’s GHG
emissions calculations.
2024 SUSTAINABILITY REPORT 39
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Sustainability at Sustainability Stakeholder Materiality
Telkom Governance Engagement Assessment
[O] Use of renewable energy to reduce emissions and optimize operational costs
Period Medium to long term
Mitigation/management actions Telkom’s renewable energy strategies are presented in the Save Our Planet section, under
Climate Mitigation. This includes expanding the use of renewable energy sources such as solar
photovoltaic (Solar PV) systems for Base Transceiver Station (BTS) towers.
Resource Management
[R] Increasingly stringent waste management regulations (e.g., e-waste) due to increased stakeholder expectations may have
an impact on stricter supervision and sanctions
Period Short to long term
Mitigation/management actions Telkom’s waste management initiatives are outlined in the Save Our Planet section, under
Waste Management. These initiatives include the implementation of hazardous and non-
hazardous waste monitoring and partnerships with government-approved third-party waste
management providers.
Diversity, Equity, and Inclusion
[R] Failure to meet the needs of talent diversity according to business needs due to a competitive labor market can have an
impact on meeting company targets
Period Medium to long term
Mitigation/management actions Telkom’s talent diversity strategies are presented in the Empower Our People section, under
Diversity, Equity, and Inclusion. These include recruiting individuals with disabilities, fostering
an inclusive environment to retain female talent, and upholding human rights principles to
ensure a supportive workplace for all employees.
Employee Health and Safety
[R] Inability to ensure the health, safety, security, and well-being of employees
Period Short to long term
Mitigation/management actions Telkom’s strategies for managing employee health, safety, and well-being are detailed in
the Empower Our People section, under Employee Health and Safety. These include the
implementation of the Occupational Health and Safety Management System (HSE) and
various well-being initiatives aligned with Telkom’s Wellbeing Wheels framework.
Customer Experience
[R] Inability to meet customer needs and expectations related to products and services
Period Medium to long term
Mitigation/management actions Telkom’s approach to managing customer satisfaction risks is outlined in the Empower Our
People section, under Customer Experience. This includes providing multiple customer
feedback channels and ensuring inclusive services for individuals with disabilities.
[O] Innovative product and service development opportunities as customer needs evolve in the digital era
Period Medium to long term
Mitigation/management actions Telkom’s strategy for capitalizing on product development opportunities is detailed in
the Empower Our People section, under Customer Experience. This includes leveraging AI
technology responsibly to drive innovation in product development.
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Sustainabilitty Strategy
Sustainability Opportunities Development Goals
Digital Inclusion and Community Engagement
[O] Improved brand image and company reputation due to the performance of social responsibility programs
Period Short to long term
Mitigation/management actions Telkom’s efforts to optimize reputation-building opportunities through social responsibility
initiatives are presented in the Empower Our People section, under Community Involvement.
These initiatives include expanding network coverage across Indonesia and implementing
various community engagement programs that leverage Telkom’s digital capabilities.
Regulation Compliance
[R] Changes in regulations and reporting requirements that are increasingly stringent due to increased stakeholder
expectations related to sustainability may have an impact on increasing operational costs
Period Short to long term
Mitigation/management actions Telkom’s approach to managing regulatory compliance risks is outlined in the Elevate Our
Business section, under Regulatory Compliance. This includes systematically identifying
new regulatory provisions and conducting legal reviews of corporate actions and third-party
partnerships.
[O] Increased credibility and reputation of the company driven by compliance performance
Period Short to long term
Mitigation actions Telkom’s strategy for leveraging compliance performance to strengthen its reputation is
detailed in the Elevate Our Business section, under Regulatory Compliance. This involves
enhancing the internal team’s capacity to effectively fulfill compliance responsibilities.
Ethical Business Practice
[R] Corruption and conflicts of interest, especially related to cooperation with third parties
Period Short to long term
Mitigation/management actions Telkom’s measures to mitigate corruption and conflict of interest risks are presented in
the Elevate Our Business section, under Ethical Business Practices. These include the
implementation of the SNI ISO 37001:2016 Anti-Bribery Management System (SMAP), regular
awareness campaigns, and training programs aimed at fostering an anti-corruption culture.
Cyber Security and Data Privacy
[R] Cyber incidents that may disrupt business operations and/or have an impact on personal data leakage and a decrease in
customer trust
Period Short to long term
Mitigation/management actions Telkom’s cybersecurity risk management strategies are outlined in the Elevate Our Business
section, under Cybersecurity and Data Privacy. These include the implementation of policies
on personal data protection and information governance to enhance employee awareness.
[O] Business opportunities to provide secure digital services amid cybersecurity threats can enhance Telkom's position as the
top choice for customers
Period Medium to long term
Mitigation/management actions Telkom’s strategy to capitalize on secure digital service opportunities is detailed in the Elevate
Our Business section, under Cybersecurity and Data Privacy. This includes investments in IT
infrastructure to enhance customer service security.
* Climate-related risks and opportunities have been comprehensively identified using the recommendations of the TCFD framework and IFRS S2, and
are presented in the Save Our Planet section
** [R] risk, [O] opportunity
***Short-term is defined as the next 5 years, medium term = 5 to 15 years, and long term = 15+ years
2024 SUSTAINABILITY REPORT 41
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Sustainability at Sustainability Stakeholder Materiality
Telkom Governance Engagement Assessment
Sustainability Strategy
In 2024, Telkom updated its sustainability strategy to align with has resulted in the establishment of a new set of targets for
evolving sustainability challenges and stakeholder expectations, 2030, integrated into the company’s sustainability strategy.
as reflected in the revised material topics. Additionally, Telkom Telkom’s sustainability strategy is represented by the GoZero%
has conducted a review of its 2023 targets, considering national brand, reflecting the company’s commitment to responsible
regulations, international standards, independent consultant business growth guided by ESG principles. [POJK. A.1] [POJK. E.5]
validations, and internal capability assessments. This process
A clear target to achieve Net Zero
Circular symbol "0":
impact
Shape of the letter "e": The use of the "0" symbol to replace the
The term "Zero%" directly conveys
The form of the letter "e" represents letter "o" is visually appealing and carries
a commitment to reducing negative
openness to innovation and new symbolic meaning. The circle represents
environmental impact to zero or as
approaches in sustainability. It perfection, continuity, and inclusivity,
close to zero as possible.
signifies flexibility and a forward- aligning with the values of sustainability.
thinking mindset.
Percentage symbol "%":
Action-oriented language with Visually emphasizes
measurable goals related to
the prefix "GO":
the ESG commitment. These
The "GO" prefix symbolizes a
goals appear more tangible
dynamic, action-oriented approach,
and trackable, which is
indicating that Telkom Indonesia is
essential for ESG reporting
proactively moving toward impactful
and transparency.
change.
Context and clarity:
"Sustainability Action by Telkom Indonesia"
explicitly communicates that GoZero% is an
initiative focused on sustainability.
Font size variation: Blue color:
The smaller font size of "GO" in "GoZero%" Blue is a versatile color that aligns with Telkom
emphasizes the primary goal of zero impact, Indonesia's ESG journey, symbolizing trust,
symbolizing a journey that begins with small sustainability, unity, and innovation.
steps but aims for a significant outcome. This
visual highlights "Zero%" as the main objective
and reinforces the importance of gradual progress
toward sustainable transformation.
Figure 6. GoZero% Logo Philosophy
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Risk Management and Support for the Sustainable
Sustainabilitty Strategy
Sustainability Opportunities Development Goals
To ensure the effective implementation of its strategy and the subsidiaries. This initiative is part of Telkom’s broader efforts
achievement of sustainability targets across Telkom Group, to enhance awareness and cultivate a sustainability-oriented
Telkom has developed and disseminated the Telkom Group corporate culture within the organization. [POJK. F.1]
Sustainability Master Plan 2024–2030 to work units and
Telkom Group's 2030 Sustainability Target
GoZero% Sustainability Action by Telkom Indonesia
Telkom Indonesia is committed to building a sustainable future through the application of ESG principles,
with a focus on creating long-term value that fosters positive impact on society and the environment
through innovative solutions and services.
Save Our Planet Empower Our People Elevate Our Business
Climate change and energy Diversity, equity, and inclusion Regulation compliance
management • 32% of female employees • 100% compliance rate with applicable
• 20% reduction in Telkom Group's • 27% of female employee regulations without any major cases
GHG emissions in scope 1 and 2 representation at managerial level proven every year
compared to 2023 base year • 1.5% of employees have disabilities
• 25% digital talent Ethical business practices
• 100% of employees sign an integrity
Resource management pact
• 70% of office waste is diverted from Employee health and safety
• 100% of Telkom and 13 directly owned
landfill • Ensuring 0 deaths due to work
subsidiaries are certified SNI ISO
• A minimum of 70% of fiber optic accidents every year
37001:2016 Anti-Bribery Management
cable waste is diverted from landfill • Employee engagement index at the
System
'highly engaged' level / score > 80"
• 100% of complaints through the WBS
(Whistleblowing System) that are
Customer experience eligible are followed up every year
• Achieved an NPS score in the • 100% of complaints related to human
Excellent category with a score rights violations are followed up every
above 62 points year
Digital inclusivity and community Cybersecurity and data privacy
engagement • Ensure 0 critical data leaks per year
• 10% of Small and Micro Enterprises • 100% employee completion rate in
(SMEs) supported by Telkom to cybersecurity awareness training
upgrade every year
2024 SUSTAINABILITY REPORT 43
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Sustainability at Sustainability Stakeholder Materiality
Telkom Governance Engagement Assessment
Support for the Sustainable Development
Goals
Telkom has identified seven priority Sustainable Development (TJSL) program, Telkom consistently expands its contributions
Goals (SDGs) where Telkom Group can generate the most toward achieving the SDGs in Indonesia. Detailed information
significant environmental and social impact. These priority on the implementation of Telkom’s TJSL program can be found
SDGs align with Telkom’s material topics and commitments. in the Save Our Planet section for environmental programs,
Telkom actively collaborates with stakeholders to implement Empower Our People for social initiatives, and Telkom’s 2024
sustainability initiatives that contribute to achieving all 17 SDGs. Annual Report. [GRI 2-22]
In addition, through its Social and Environmental Responsibility
SDG Description Telkom Group's Commitment Initiative*
04
QUALITY
Ensure Inclusive and Equitable Telkom Group as a driver of • Capacity building and scholarship programs to
EDUCATION
Equality Education and equity and improvement of encourage long-term learning of employees (p.
Promote Lifelong Learning the quality of digitalization 87)
Opportunities for All in the education sector, • Improving access and quality of education in
and actively contributes to an integrated manner through programs that
developing outstanding digital provide access to learning applications, internet
talent and computers to schools and digital training
targeting students, teachers, groups of persons
with disabilities and in the context of women's
empowerment (pp. 104-107)
05
GENDER
Achieve Gender Equality and Telkom Group strives to • Setting a target for the percentage of female
EQUALITY
Empower All Women and Girls promote gender equality in the employee representation at the managerial level
workplace in Telkom Group (p.82)
• Creating an inclusive work environment (provision
of lactation room, and employee resource group
(Srikandi Telkom) (pp. 89-90)
08
DECENT WORK
Promote Sustained, Inclusive Telkom Group creates an ∙ The SMEs development program is integrated
AND ECONOMIC
CROWTH and Sustainable Economic equitable digital ecosystem through the provision of access to funding and
Growth, Full and Productive to support various economic coaching that aims to strengthen the digital
Employment and Decent Work activities in every segment and capabilities and capacity of SMEs including Go
for All level of society Modern, Go Digital, Go Online and Go Global
towards a resilient and independent SMEs (pp.
108-111)
09
INDUSTRY, INNOVATION
Build Resilient Infrastructure, Telkom Group accelerates the ∙ Accelerating network equity in remote,
Promote Inclusive and development of reliable and
AND INFRASTRUCTURE
outermost, and underdeveloped areas (p. 102)
Sustainable Industrialization equitable telecommunication ∙ Running a sociodigipreneurship program in
and Foster Innovation infrastructure, as well as collaboration with students from universities
providing the best service for in Indonesia by facilitating the innovation of
customers technology-based solutions to social and
economic challenges in society (p. 106)
12
RESPONSIBLE
Ensure Sustainable Telkom Group continues to ∙ Setting targets to reduce the amount of waste
Consumption and Production innovate to realize sustainable
CONSUMPTION AND
PRODUCTION
discharged directly into landfill (p.48)
Patterns resource and waste ∙ Using eco-friendly materials in product packaging
management and in line with development (p. 64)
circular economy principles
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Risk Management and Support for the Sustainable
Sustainabilitty Strategy
Sustainability Opportunities Development Goals
SDG Description Telkom Group's Commitment Initiative*
13
CLIMATE ACTION
Take Urgent Action to Combat Telkom Group is committed • Conducting external verification for the
Climate Change and Its to reducing carbon footprint calculation of GHG emissions as the basis for
Impacts from business operations and setting decarbonization targets (p. 49-51)
value chain in line with the • Running the Gerakan Peduli Efisiensi Energi (GePEE)
Indonesian government's net as an energy efficiency initiative (p. 52)
zero emission target
16
PEACE, JUSTICE AND
Promote Peaceful and Telkom Group always • Implementing an anti-bribery management
Inclusive Societies for implements good corporate
STRONG INSTITUTIONS
system, as well as socialization and training to all
Sustainable Development, governance and upholds the Directors and employees (p. 127-129)
Provide Access to Justice principles of transparency • Provide access and channels for all stakeholders
for All and Build Effective, and accountability as the to submit complaints through the Telkom Integrity
Accountable and Inclusive foundation of responsible Line (p. 129-130)
Institutions at All Levels business practices
* This initiative is non-exhaustive and is only intended to provide examples of initiatives carried out by Telkom Group.
2024 SUSTAINABILITY REPORT 45
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
03
Save Our Planet
46 PT TELKOM INDONESIA (PERSERO) TBK
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Environmental Costs Environmental Performance
2024 SUSTAINABILITY REPORT 47
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
Save Our Planet
Telkom is committed to taking a role in realizing a greener waste management efforts. In addition to these two material
ecosystem through sustainable business practices, by reducing topics, Telkom also reported on two other environmental topics,
the environmental impact that may result from the company's including water management and biodiversity conservation to
business operations. Telkom focuses on climate-related risk and meet national disclosure standards.
Material Topics 2030 Target 2024 Performance
Climate change and energy 20% reduction in Telkom Group's GHG emissions in scope 1 2.6% increase in Telkom Group's scope 1 and 2 GHG
management and 2 compared to 2023 base year emissions compared to the 2023 base year.
- 2.0% reduction in scope 1 emissions due to
efficiency improvements in operational vehicles
use.
- 2.8% increase in scope 2 emissions due to addition
of 3,531 Telkomsel BTS.
- 8.1% reduction in scope 3 emissions due to
efficiency improvement in company's capital
expenditure.
Resource management 70% of office waste is diverted from landfill Telkom has not formally documented waste
management efforts, but office waste generation
decreased by 6,387 tons this year.
A minimum of 70% of fiber optic cable waste is diverted 80%* of fiber optic cable waste is diverted from final
from landfill disposal.
*This figure is calculated by comparing the amount of cable waste that can and has been reused to the cable waste collected by TIF.
Save Our Planet
Climate change and energy Resource management Other environmental management
management
• Climate mitigation • Waste management • Water management
• Climate adaptation • Biodiversity
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Environmental Costs Environmental Performance
Climate Change and Energy
Management
Management Approach
Telkom has established a formal policy governing sustainability practices, outlined in the Board of Directors
Regulation. This policy defines the sustainability governance structure and management guidelines for
material topics including climate change and energy management. Telkom also complies with national
environmental and climate regulations, including Minister of Energy and Mineral Resources Regulation No.
14 of 2012 on Energy Management and Minister of SOEs Regulation No. PER-1/MBU/03/2023 on Special
Assignments and Social and Environmental Responsibility Programs for SOEs. Furthermore, Telkom has set
quantitative targets to reduce Scope 1 and 2 GHG emissions by 2030 and has redefined its base year to 2023.
Telkom also has developed a master plan for infrastructure development (Future State Architecture) which
comprises of policies on the use of renewable energy to support emission reduction goals.
To track progress, Telkom has developed a GHG inventory dashboard covering the entire Telkom Group
and conducted its first GHG emission verification this year. In addressing climate-related risks, Telkom
collaborated with an independent party to publish the 2023 Climate Risk Report, aligning with the TCFD/
IFRS S2 guidelines. The report details governance of climate-related issues, strategy, risk management, and
performance metrics for measuring Telkom’s climate-related performance.
Climate Mitigation
Climate change presents a significant global challenge that consumption. In 2024, Telkom Group redefined its GHG
demands collective action across industries. Recognizing inventory base year to 2023 to enhance data coverage and
this, Telkom Group is committed to implementing mitigation ensure comprehensive reporting across all subsidiaries.
efforts with a primary focus on energy management, aligning Consequently, Telkom Group has also adjusted its GHG
with its emission profile, which is largely driven by electricity reduction targets to reflect this broader scope.
Emissions Inventory Management
Since 2020, Telkom has consistently measured Scope 1 and 2 Corporate Accounting & Reporting Standard, which cover
GHG emissions from its operational activities. In 2024, Telkom Telkom, 13 directly owned subsidiaries, 29 indirectly owned
marks a key milestone by expanding its inventory to include subsidiaries, and 8 affiliated entities, all consolidated in
Scope 3 emissions to provide a more complete assessment of Telkom’s financial statements. For this Sustainability Report,
emissions across its value chain. GHG emissions calculations detailed emissions data is limited for Telkom and 13 direct
conducted for Scope 1, 2, and 3 adhere to the GHG Protocol subsidiaries, in line with the defined reporting scope.
2024 SUSTAINABILITY REPORT 49
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
2.500,00
2,028.37
1,972.91
tCO2e (Thousand)
2.000,00 1,919.58
1.500,00
1.000,00
500,00 307.02 333.98
83.73 93.73 284.02
82.09
-
2024 2023 2022
Scope 1 Scope 2 Scope 3
Figure 7. Telkom Group's Scope 1, 2, and 3 GHG Emissions
0.05%
3.03%
32.43% 28. 41%
Category 1
Category 2
Category 3
Category 5
Category 6
Category 8
Category 11
Category 13
2.60% Category 15
10.46% 23.02%
0.00% 0.00%
Figure 8. Telkom Group's Scope 3 GHG emissions FY2024 disaggregated by category
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Environmental Costs Environmental Performance
Table 4. Telkom Group's GHG Emissions Scope 3 FY2024 by Category
Category tCO2e Percentage
Upstream Categories
Category 1 Purchased goods and services 87,218 28.41%
Category 2 Capital goods 70,677 23.02%
Category 3 Fuel and energy-related activities (not 0.3 0.00%
covered by Scope 1 or Scope 2)
Category 5 Waste generated in operation 0.7 0.00%
Category 6 Business travel 32,119 10.46%
Category 8 Assets leased upstream 7,986 2.60%
Downstream Categories
Category 11 Use of sold products 99,559 32.43%
Category 13 Downstream leased assets 148 0.05%
Category 15 Investments 9,308 3.03%
Total 307,017 100.00%
Telkom Group identifies pollutants from its operations within of relevant Scope 3 categories to be disclosed based on emission
its GHG inventory, including carbon dioxide (CO2), methane significance, data availability, and industry benchmarking. This
(CH4), non-fossil methane (CH4), nitrous oxide (N2O), and results in nine categories of Scope 3 emission sources across the
hydrofluorocarbons (weighted average) (HFCs). In 2024, there value chain detailed in Table 4. A full breakdown of Scope 1, 2, and
were no recorded cases of air pollution from Telkom Group's 3 emissions is presented in the Environmental Performance Table.
operations that had an environmental impact. Telkom Group’s
total GHG emissions in 2024 amounted to 2,417,474 tons of The calculation above is also documented in the 2024 GHG
CO2e, covering direct Scope 1 emissions from fuel combustion, Inventory Report, followed by a verification process conducted
indirect Scope 2 emissions from electricity use, and Scope 3 by an independent party for the first time in 2024. This process
emissions from value chain activities. A detailed explanation of aims to ensure the completeness of the calculation and enhance
the source of each emission is elaborated in Appendix 5. data credibility and transparency. GHG emission information for
each Subsidiary is presented in Appendix 1.
The primary contributor of Telkom Group’s emission is coming
from Scope 2 emissions, accounting for 84% (2,028,372 tons To improve emissions management, Telkom is formalizing
CO2e) of total emissions, followed by Scope 3 at 13% (307,017 procedures and governance for its GHG inventory in 2024.
tons CO2e) and Scope 1 at 3% (82,085 tons CO2e). Compared The procedures and governance aim to build the foundation
to the 2023 base year, Scope 2 emissions increased by 55,460 of structured and systematic GHG emission inventory and
tons CO2e, primarily due to the expansion of Telkomsel BTS reporting practices. The formalization of the GHG governance in
infrastructure by 3,531 units. 2024 is reflected in the clear division of roles and responsibilities
between parties. Data Managers are assigned at Telkom and its
Conversely, Scope 3 emissions decreased by 8.1%, reaching subsidiaries to ensure data accuracy, completeness, and quality.
307,017 tons CO2e, attributed to efficiency improvement in The coordination role with the Data Manager is carried out by the
company's capital expenditure. Telkom conducted prioritization Sustainability Management Unit.
2024 SUSTAINABILITY REPORT 51
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
Decarbonize our Operation
Telkom has set a 2030 decarbonization target of a 20% operational activities. Some of these initiatives have been
reduction in Scope 1 and 2 emissions from the 2023 base year. carried out, mainly related to energy efficiency efforts and the
In support of this target, Telkom aims to develop a strategy that use of renewable energy.
includes key initiatives to reduce emissions from the company's [POJK F.7] [POJK F.12]
Energy Efficiency
Telkom Group continues to enhance energy efficiency Additionally, Telkom maintains several initiatives on cooling
measures, particularly involving lighting and cooling systems in systems, including the implementation of elevator zoning in
the building. In 2024, Telkom continued the energy efficiency office buildings in Surabaya and Jakarta, utilization of 6mm
awareness movement, also known as the Gerakan Peduli reflective glass to reduce heat absorption, temperature
Efisiensi Energi (GePEE) initiative, introduced in 2023. This regulation at 25–27o C, and adoption of environmentally
program integrates energy saving initiative (e.g., turning off friendly refrigerants.
unused lights and air conditioning) and adoption of Internet
of Things (e.g., smart offices). For lighting system, Telkom Telkom Group’s commitment to energy efficiency is reflected
maintains the use of LED lights, zoning-based lighting controls, in its investment, with expenditures from 2022-2024 detailed
and optimized operation schedules to balance energy savings in the Environmental Costs table. These investments cover the
with user comfort. procurement and retrofitting of LED lights, energy-efficient
refrigerants, batteries, and low-energy monitors.
Innovation of Green Data Center
Figure 9. Green Data Center by NeutraDC, Left: front view, Right: top view
NeutraDC, a Telkom subsidiary specializing in data green data centers are designed to enhance energy
center management, is developing green data efficiency through the implementation of high-
centers in Cikarang and Batam with capacities of density racks, specialized cooling systems, and
121.5 MW and 51 MW, respectively. The development optimized data distribution. If the necessary system
of the Hyperscale Data Center (HDC) in Batam requirements are met, this approach is expected
is being carried out through a joint venture with to improve energy efficiency while simultaneously
renewable energy provider Medco Energy. These reducing operational costs.
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Environmental Costs Environmental Performance
Utilization of Renewable Energy
As part of its commitment to transitioning toward a net zero and public facilities. Key initiatives are outlined in the Highlight
emission, Telkom Group has deployed renewable energy at BTS Box below.
Solar and Microhydro Power Plants
Figure 10. BTS tower with solar PV
Telkom subsidiaries have used renewable energy The BTS utilizing microhydro energy is located in
sources in their energy mix. By 2024, Telkomsel Sijunjung Regency, West Sumatra. In addition, PT
has utilized 9,559 GJ of energy from solar panels Dayamitra Telekomunikasi (Mitratel) – a subsidiary
and microhydro sources to support its operations. responsible for Telkom BTS operations—is gradually
Telkomsel operates 274 BTS units powered by solar electrifying BTS units in rural areas by replacing
panels and one BTS unit utilizing microhydro energy. fossil-fueled genset with solar panel technology. As
These BTS units are deployed not only in major urban of 2024, 1.6% of Mitratel’s total energy consumption,
areas but also in underdeveloped, and outermost equivalent to 3,590 GJ, is derived from renewable
regions of Indonesia to ensure reliable connectivity. sources, specifically solar energy. [POJK F.7]
2024 SUSTAINABILITY REPORT 53
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
Distribution of BTS Tower equipped with Solar PV
Berau
Kelay
Kapuas
Murung Raya
Kapuas Hulu
Sabang Puring Kencana
Entikong
Aceh Besar Kayong Utara
Central Tapanuli Ketungau Hulu
Landak
Aceh Singkil Batang Lupar
Simeuleu Natuna
North Nias Anambas Bengkayang
Gunungsitoli
West Nias Anambas Islands
Batam
Nias Central Ketungau
Nias Induk Bintan
South Nias Lingga
Ketapang
Batang Hari Sanggau
South Solok
Merangin Sarolangun
Mentawai Islands
North Bengkulu
Mahakam Hulu
Seluma
Seruyan
Musi Rawas
Kapuas
West Lampung
West Kutai
Tanggamus East Kutai
South Coast
Pandeglang Sintang
Kubu Raya
Melawi Sumenep
Sambas West Lombok
Kota Baru
Bima
Seluas
Central Lombok
Sabu Raijua
Rote Ndao
Central Sumba
Figure 11. Distribution of BTS tower with solar PV owned by Telkom Group across Indonesia
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Environmental Costs Environmental Performance
Pohuwato
North Gorontalo Bone Bolang
Simanggaris
Sula Island
South Halmahera
Binter North Halmahera
West Halmahera
Bulungan
Morotai Island
Malinau East Seram
West Seram
Paser
Central Halmahera
Tidore Islands
City Supiori
Kaimana
East Halmahera
Deiyai
Nabire
Biak Numfor
Ternate City
Intan Jaya Keerom
Yapen Islands
Yalimo
Mamberamo Raya
Central Mamberamo
Pegunungan Bintang
Central Maluku
Buru
Puncak
South Buru Dogiyai Asmat
Taliabu Island Sarmi
Tual City Mappi
Manggarai
Alor
Southeast Maluku
Eastern Flores
Puncak Jaya
Merauke
Yahukimo
Aru Islands
Southwest Maluku Tolikara
Belu West Southeast Maluku Manokwari
Boven Digoel
Kupang
West Manggarai
East Lombok
Sikka Tanimbar Islands
Sumbawa
West Sumbawa
Nagekeo
East Sumba
2024 SUSTAINABILITY REPORT 55
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
Solar-powered Public Street Lighting Innovation
Telkom Group has also deployed solar-powered
public street lighting as part of its renewable energy
initiatives. In The Telkom Hub area, 77 units of solar-
powered public street lighting (PJUTS) have been
installed, with a solar charging duration of 5-6 hours
and an operational capacity of up to 12 hours per day.
The system's daily energy consumption is recorded
at 55.44 kWh, contributing to an estimated annual
energy savings of 20,235.6 kWh for the Telkom
Landmark Tower (TLT). This translates to potential
cost savings of approximately Rp29,234,371 per
year, based on an electricity rate of Rp1,444.7/kWh.
Figure 12. Street lighting with
solar PV technology
Other initiatives
Telkom Group has expanded its use of electric vehicles (EVs) Duta, has incorporated 157 EVs into its fleet and installed 18 EV
to support operational activities, complemented by providing charging stations. By 2024, Telkom Property has also deployed
EV charging station points. Currently, 17% of Telkom’s total 418 electric motorcycles for operational use. Other Telkom
operational vehicle fleet consists of EVs. This includes four subsidiaries have installed additional EV charging stations,
EVs used for operational support and eight EVs designated as with Telkomsat operating 1 charging point and Telkom Property
official vehicles for Telkom’s board of directors. Furthermore, operating 14 charging points.
Telkom’s subsidiary, TLT as a subsidiary of PT Graha Sarana
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Environmental Costs Environmental Performance
Sustainable Material Innovation: Glass Fiber Reinforced
Polymer Tower
In 2024, Mitratel, a subsidiary of Telkom, launched
a pilot initiative to reduce carbon emissions at
telecommunications tower sites. This initiative
involved replacing steel telecommunication tower
poles with Glass Fiber Reinforced Polymer (GFRP)
structures at a site in Balikpapan. The project was
conducted in collaboration with multiple research
institutions, including ORITEC, the University of
Indonesia, the Bandung Institute of Technology (ITB),
and the Telkom Test House (TTH). Research and
testing on GFRP materials began in 2023, and the
material was officially certified in March 2024 by
Yayasan Lembaga Afiliasi Penelitian dan Industri – ITB.
Initial findings from the pilot initiative indicate an
estimated reduction of 0.119 tons of CO2 emissions
per tower. If scaled to 265 towers, this initiative
could potentially reduce carbon emissions by 856.96
tons of CO2, based on the reduced embedded
emissions from the material production process.
In addition to lowering the carbon footprint, GFRP
offers advantages such as reduced maintenance
Figure 13. Glass Fiber Reinforced costs and enhanced safety during installation.
Polymer Tower This initiative aligns with Telkom Group’s ESG
principles by prioritizing environmental impact
reduction, occupational safety improvements, and
a commitment to innovation and transparency in
business sustainability.
Climate Adaptation
Telkom Group acknowledges the increasing risk of climate analysis, to guide adaptation strategies. The methodologies,
change and its potential impact on all business lines, including processes, results, limitations, and assumptions are detailed
service quality for customers. In response, Telkom initiated a in the 2023 Climate Risk Report, in alignment with the IFRS S2
climate risk assessment in 2023, incorporating the identification disclosure framework.
of climate risks and opportunities, as well as climate scenario
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Climate Risk Assessment
Identification of climate-related risks and opportunities
Telkom identifies climate-related risks and opportunities for • [R] Increased rainfall that may cause flood.
two categories, namely physical and transition risks, assessed • [R] Rising sea levels that may lead to infrastructure
over short-term (next 5 years), medium-term (5–15 years), damage.
and long-term (beyond 15 years) horizons. The methodology • [R] Increased drought that may disrupt company
for identifying these risks and opportunities is detailed in the operations.
2023 Climate Risk Report.
Transition risks [R] and opportunities [O]:
Physical [R] risks: 1. Policy and legal: [R/O] An increase in carbon prices driven by
1. Acute: increasingly stringent carbon tax regulations to encourage
• [R] Increased intensity and frequency of extreme rainfall decarbonization.
that may cause flooding. 2. Technology: [O] Use of renewable energy to reduce
• [R] Increased intensity and frequency of cyclones that emissions and optimize operational costs; [O] Technological
may disrupt company operations. developments to drive energy efficiency.
• [R] Increased frequency of forest fires that may disrupt 3. Market: [R/O] Increased energy and electricity costs from
company operations. rising supply chain energy tariffs; [R/O] Increasing demand
• [R] Increased heatwave frequency that may disrupt for ecological/climate-friendly products from consumers.
company operations. 4. Reputation: [R/O] Reputational impact based on company’s
2. Chronic: success or inability to meet stakeholder expectations of
• [R] Rising temperatures, leading to asset damage, climate action.
infrastructure degradation, and decreased productivity
of field workers.
Climate scenario analysis
In 2023, Telkom conducted a climate scenario analysis focusing Zero scenarios for transition risks. A subsequent analysis in 2024
on extreme rainfall and temperature rise to assess exposure expanded asset mapping to identify locations in disaster-prone
risks to land and building assets. The analysis employed Shared areas, referencing the 2023 Indonesian Disaster Risk Index
Socioeconomic Pathways (SSP) scenarios SSP1-2.6 and SSP5- issued by the National Disaster Management Agency (BNPB).
8.5 from the Intergovernmental Panel on Climate Change This enhanced analysis supports Telkom prioritization of at-risk
(IPCC) for physical climate risks and utilized the Network for areas for adaptation measures. The results of this process are
Greening the Financial System (NGFS) Current Policy and Net shown in the two images below.
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0.1% Assets 0.3% Assets
Kalimantan Sulawesi 0.1% Assets Maluku
0.1% Assets
Papua
0.2% Assets
Sumatera
0.5% Assets
Jawa
Figure 14. Percentage of land and building assets exposed to extreme rainfall
and temperature rise in the SSP5-8.5 scenario in 2030
0.4% Assets 0.5% Assets
Kalimantan Sulawesi 0.2% Assets
Maluku
0.7% Assets
Papua
1.6% Assets
Sumatera
1.3% Assets
Jawa
Figure 15. Percentage of land and building assets exposed to extreme rainfall and temperature
rise in the SSP5-8.5 scenario in 2050
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Figures 14 and 15 show the number and distribution of land expectations. This analysis uses the NGFS Net Zero and Current
and building assets in disaster-prone locations based on BNPB Policy scenarios and aims to identify the exposure from carbon
that are exposed to extreme rain/flood in 2030 and 2050. pricing enforcement, solar panel investment costs, and energy
The mapping of these locations serves to assist Telkom in costs.
determining priority areas in the planning and implementation
of the company's adaptation efforts. The highest number of The findings indicate potential exposure to carbon costs of
exposed assets is consistently represented by assets on Java approximately Rp2.7 trillion by 2050 under the NGFS Net
and Sumatra, followed by Sulawesi. Going forward, Telkom Zero scenario. Additionally, solar panel investment costs are
will use the results of this analysis as input to strengthen its projected to decrease from Rp229 billion in 2030 to Rp140
business resilience. billion in 2050 due to global low-carbon transition efforts.
Energy costs, including electricity and fuel, are expected to
Telkom also assesses transition risks, which includes 1) carbon grow at a compound annual rate of 4.4–4.5% until 2050
pricing, 2) renewable energy adoption, 3) increasing energy under the same scenario. The full assessment results and
costs, 4) reputational impact in meeting stakeholder’s methodology are available in the 2023 Climate Risk Report.
Climate adaptation measures
Telkom has established a strategy to enhance business System (BCMS), ensuring operational continuity and mitigation
resilience to climate risks, including setting key metrics and of business disruption risks. To anticipate flood risks, Telkom
targets, with GHG emissions as a main metric which will be has also provided flood mitigation equipment and facilities,
continuously monitored. Telkom’s target includes Scope 1 and such as water pumps, particularly in areas identified as flood
2 emissions reduction by 20% by 2030, compared to the 2023 prone. These measures have helped minimize the impact of
base year, and achieve net zero for Scope 1 and 2 emissions by past flooding events in Telkom Group, during which production
2030. In responding to physical risks, Telkom has implemented tools and network equipment were secured and no casualties
various mitigation measures, such as upgrading building occurred. In cases where floods cause power outages, the
infrastructure to improve flood resilience by incorporating affected telecommunications network remains operational
climate projections into infrastructure installation and new through the activation of backup generators.
building construction. The company also conducts regular flood
risk assessments, particularly for critical assets like Automatic In addition to implementing disaster management systems,
Telephone Centers (STO) and outdoor equipment. In addition, Telkom also considers the results of climate risk assessments
the company ensures optimal cooling systems in buildings when making decisions related to planning, construction, and
to prevent overheating and equipment damage due to high facility upgrades. Moving forward, Telkom aims to continue
temperatures, while also maintaining field worker productivity taking proactive steps in climate adaptation, including building
through the Finance & Asset Operation Unit. partnerships with research institutions, government agencies,
and other third parties. Telkom is also committed to complying
Telkom has established flood disaster response guidelines with international climate disclosure standards. In 2024,
and a Business Continuity Management system in place since Telkom has submitted a response to the Carbon Disclosure
2010, applicable across all organizational levels. It has also Project (CDP) to enhance transparency in disclosing initiatives
formed a Crisis Management Team responsible for ensuring related to specific environmental topics, including climate
effective emergency response and ongoing monitoring to change. Telkom received a score of B for CDP Climate and C for
prevent secondary incident impacts. Telkom is also certified CDP Water.
with ISO 22301:2019 for its Business Continuity Management
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Climate Risk Assessment by Telkomsel
In 2024, Telkomsel, a subsidiary of Telkom, has initiated its climate risk assessment process. In alignment with
Telkom, Telkomsel identifies climate-related risks (R) and opportunities (O) that may impact its business
operations. These risks are categorized into physical and transition risks. Physical climate risks include both
acute and chronic risks. Acute risks encompass extreme heat (R) and extreme rainfall (R), while chronic
risks involve long-term temperature rise (R). For transition risks, Telkomsel has identified climate-related
risks and opportunities across four themes, as outlined in IFRS S2. Policy and legal risks arise from increasing
carbon prices (R) and the tightening of climate-related regulations (R). Technological opportunities includes
advancements in green technology (O) and the adoption of renewable energy (O) present potential benefits.
Market risks and opportunities covers rising fuel prices and fluctuations in electricity costs (R), as well as
increasing demand for climate-friendly products and services (O). Reputational considerations highlights
how climate change issues may influence the company's reputation (R/O), depending on its ability to
meet stakeholder expectations. A more detailed analysis of the identified risks, opportunities, and the
methodologies used will be provided in Telkomsel climate risk report.
Table 5. Summary of Telkom's Climate Disclosure in accordance with IFRS S2
Information disclosed Description
Governance
Description of the board of directors' In 2024, Telkom established a Sustainability Committee, chaired by the President
oversight of climate-related risks and Director and comprising directors responsible for risk, network & IT, and human capital.
opportunities The committee is supported by a working group that includes heads of work units, the
Sustainability & Corporate Communication Group Manager (acting as secretary), and
representatives from relevant departments, including sustainability, network & IT,
assets, human capital, social responsibility, risk, legal & compliance, investor relations,
and financial accounting.
The Sustainability Committee is responsible for overseeing, formulating, and providing
guidance ESG performance plans, targets, and metrics, including climate-related
initiatives. Additionally, the committee ensures the implementation of sustainability
programs and compliance with regulatory requirements, including the publication of the
Sustainability Report.
Description of management's role The primary responsibility for sustainability and climate-related matters is assigned to
in assessing and managing climate- the SVP of Group Sustainability & Corporate Communication. This role encompasses
related risks and opportunities policy development, management, and governance of sustainability and climate-related
initiatives. The SVP is supported by the Corporate Communication Sub-Department and
the Sustainability Sub-Department.
The Sustainability Sub-Department is responsible for managing and directing
sustainability initiatives across the organization. Led by the VP of Sustainability, this
department oversees the formulation and execution of sustainability strategies
and policies, including climate-related initiatives such as GHG emissions inventory
management, ESG communications, and sustainability reporting.
The VP of Sustainability is supported by the AVPs of Sustainability Strategy & Programs,
Sustainability Execution & Monitoring, and Sustainability Branding & Reporting. Key
responsibilities include setting GHG emission reduction targets, consolidating data
on emission sources, and reviewing GHG inventory reports before submission to
stakeholders.
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Information disclosed Description
Strategy
A description of climate-related risks Telkom has identified climate-related risks and opportunities that may impact the
and opportunities that the organization company over the short (within the next five years), medium (5–15 years), and long
has identified in the short, medium, or term (beyond 15 years). These risks are detailed in the Climate Risk Assessment section.
long term The methodology for identifying climate-related risks and opportunities is elaborated in
the 2023 Climate Risk Report.
A description of the impact of climate- The identified risks include increased intensity and frequency of extreme rainfall, which
related risks and opportunities that have can lead to flooding, infrastructure damage, operational disruptions, and service quality
been identified on the organization's deterioration, ultimately impacting customer satisfaction. Rising temperatures also pose
business, strategy, and financial additional risks, such as increased energy demand for cooling, overheating of equipment,
planning and reduced employee productivity due to heat stress. These risks contribute to higher
operating costs, increased insurance premiums, and additional capital expenditures for
asset replacement and investments.
A description of the resilience of the Telkom has outlined the organization's efforts and strategies to adapt to physical
organisation's strategy, taking into climate risks in the Climate Risk Assessment section. Telkom’s resilience to transition
account different climate scenarios, risks is pursued through the implementation of various climate initiatives, including
including the 2°C scenario decarbonization through carbon offset, reforestation, and energy efficiency programs.
The use of renewable energy, such as solar panels and solar fuel cells in green BTS and
green data centers also supports emission reduction. Telkom also implements energy
efficiency programs to reduce the risk of fluctuations in energy and electricity costs,
such as Gerakan Peduli Efisiensi Energi (GePEE). To maintain its reputation, the company
regularly communicates ESG initiatives and collaborates with ESG ratings to improve the
quality of reporting and climate action.
Risk Management
A description of the associated Telkom employs a combination of top-down and bottom-up approaches to identify
processes and policies that climate-related risks and opportunities through document reviews and cross-unit
organizations use to identify, assess, workshops. These risks are categorized as either physical or transition risks. A more
prioritize, and monitor climate-related detailed analysis is conducted using climate scenario modeling for priority risks, with
risks and opportunities coordination led by the Sustainability Sub-Department.
Risk monitoring is an ongoing process aimed at tracking developments, evaluating
mitigation effectiveness, and identifying emerging risks. Risk management strategies
include acceptance, avoidance, mitigation, and risk transfer, which are integrated into
the company’s overall management framework. Additionally, Telkom has developed a
Business Continuity Plan (BCP) to manage risks associated with natural disasters such as
floods, droughts, and extreme weather. This plan incorporates Business Impact Analysis
and disaster recovery measures.
Metrics and Targets
Performance and climate targets Telkom has established climate-related metrics and targets, with GHG emissions serving
defined by the organization as a primary performance indicator. The company aims to achieve a 20% reduction in
Scope 1 and Scope 2 GHG emissions by 2030 compared to the 2023 base year, with a
long-term goal of achieving net-zero emissions for Scope 1 and Scope 2 by 2060.
In 2024, the company recorded a 2,6% increase in Scope 1 and Scope 2 GHG emissions
compared to the 2023 base year. The breakdown of XXX Group’s GHG emissions
performance by scope is as follows:
• Scope 1 emissions: 2,0% reduction due to operational vehicle efficiency initiatives.
• Scope 2 emissions: 2,8% increase due to the addition of 3,531 Telkomsel BTS sites.
• Scope 3 emissions: 8.1% reduction due to capital expenditure efficiencies activities.
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Resource Management
Management Approach
Resource management at Telkom is governed by the Regulation of the Board of Directors on sustainability
governance. This formal policy serves as a guideline for the governance of both resource management and
climate change and energy management. Telkom has set a 2030 target to minimize environmental impact
by diverting office and fiber optic cable waste from disposal. Telkom has conducted annual performance
monitoring and evaluation through recording and responsible waste management. [GRI 3-3]
Waste Management
Telkom’s core operations rely on material resources, such as sorting through trash bin facilities spread throughout Telkom
communication support equipment, to ensure the seamless office buildings. In the future, Telkom will continue to strive to
delivery of services to customers. In the process, these activities enrich its responsible waste management and documentation
produce waste that requires responsible management following initiatives. [POJK F.14]
sustainability principles. Telkom has implemented office waste
E-waste management
One of the wastes generated by Telkom Group's operational Telkom has also implemented product end-of-life
activities is fiber optic cable waste. Telkom targets a minimum management for IT hardware such as computers, servers, and
of 70% of fiber optic cable waste to be diverted from final routers, which are included in Customer Premises Equipment
disposal by 2030. Until 2024, it is recorded that the amount (CPE) through its subsidiaries, namely PINS and Telkomsel. The
of fiber optic cable waste diverted from final disposal by TIF collected CPE devices are then separated by category based
is 176,046 kg or 80% of the total cable waste. This figure is on the treatment required. The categories are ready-to-use
calculated by comparing the amount of cable waste that can refurbished devices, devices as a backup for employee work
and has been reused to the cable waste collected by TIF. tools, devices sold to third parties, and devices to be written
off. In addition, Telkom's subsidiary, Telkomsel, has also carried
The procedure for sorting and recycling fiber optic cable out modem waste management. By 2024, a total of 149,433
waste carried out by TIF involves cooperation with third units of modem devices (including ONT or Optical Network
parties. Partners involved are including Alfa-spark, Haidong, Terminals and STB or Set Top Box) will be repaired or reused.
KSP, Pandawa, Semitech, Tio Putra Sulung, Yifeng, TMS, Mukti
Mandiri Lestari, Griyo Asri 45, Airmas Tanjung, Devina Mandiri Telkom partners with certified hazardous and electronic waste
Sejahtera, Margo Mulyo Logam, and Triado Jayano Abadi. In processors, one of which is PT Triguna Abadi, to support the
addition, Telkom Group also separates e-waste from non- implementation of the Eduvice program (see Highlight Box).
electronic waste. This e-waste generally comes from outdated Telkom conducts partner selection to ensure that waste
and unused devices. management procedures by partners run in accordance
with Local Regulations. In the future, Telkom is committed to
ensuring the implementation of responsible waste management
practices.
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Reduction of Paper Use through Digitalization
Telkom promotes digitalization by implementing a policy on paper. Paperless system is also enforced in sending bills to
the use and distribution of information through online system, customers. This practice also be found in Telkom Subsidiaries.
such as online official memo, virtual meetings, joint files, online PT Infrastruktur Telekomunikasi Indonesia (Telkom Infra), a
surveys, and IT-based HR services. This aims to maximize subsidiary of Telkom, for example, in 2024 has managed to
the digitalization efforts and IT adoption to reduce use of reduce its paper use by 35% compared to 2023.
Use of Environmentally Friendly Materials
Figure 16. Paving block and phone holder from SIM card and its casing waste
Although Telkom does not produce physical products, its subsidiaries, Telkomsel, have used environmentally
friendly materials for product manufacturing and packaging. In 2024, Telkomsel has replaced the packaging of
32,034,250 SIM cards from PET (Polyethylene terephthalate) to paper for regular products including Telkomsel
Lite and byU. [POJK F.5]
Telkomsel also recycles SIM card wastes along with their casing into paving blocks and phone holders. The wastes
are collected from Telkomsel's partners throughout Indonesia and then managed by a third party called PlusTik
who have been active in the waste management field. As of 2024, Telkomsel has produced 75,000 paving blocks
and 20,000 phone holders. In the future, the recycled paving blocks will be used for new building construction
materials at Telkomsel Smart Office (TSO), while phone holders will be redistributed to outlets for various
purposes.
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Supporting Waste Reduction Actions
eduvice: A Joint Movement to Reduce E-Waste
Figure 17. Distribution of Eduvice electronic equipment donation
In 2024, Telkom continued the Electronic Device includes sorting and repairing damaged devices to
Donation for Education (eduvice) program, initially restore their functionality. The Reuse stage includes
launched in 2022. The program encourages Telkom distributing refurbished devices to underprivileged
employees to donate electronic devices such as communities, with priority given to educational
smartphones, laptops, and tablets. Employees can institutions. Electronic devices that cannot be
contribute their donations through two designated repaired or reused are processed through certified
channels: donation boxes placed in Telkom office electronic waste disposal facilities. One of Telkom’s
buildings across Indonesia and the eduvice website. waste management partners, PT Triguna Abadi,
The collected electronic devices are then sorted and is a certified hazardous waste (B3) management
refurbished before being distributed as educational provider specializing in environmentally friendly
support tools. e-waste disposal.
The program follows the Reduce, Recycle, and Reuse Since its launch in 2022, the Eduvice program has
approach in managing electronic waste. The reduce successfully processed 516 devices, with 313 units
stage includes raising awareness among employees distributed to 89 institutions, including orphanages,
about environmental issues and the importance schools, and other educational organizations across
of minimizing electronic waste. The Recycle stage Indonesia. Some of the beneficiary schools include:
• SMKN 5 Bandung • MIN 2 Bandung • SD Ibnu Rusyd Bandung
• SDN Citere • MTs Al-Hasan Bandung • SMKN 7 Bandung
• SMA Pasundan 2 Cianjur • SMPN 9 Cirebon • SMAN 3 Cirebon
• SMK Mandiri Bersemi Cianjur • SDN 054 Tikukur Bandung • SMA PGRI 1 Bandung
• SMPN 51 Bandung • SDN 265 Griya Bumi Antapani Bandung • MA Assawiyah Bandung
• SMPN 1 Cileunyi Bandung • SDN 087 Bina Harapan Bandung • SDN Sukalilah Sumedang
Moving forward, Telkom plans to expand the scope of the program, including increasing employee participation
across its subsidiaries.
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Provision of Reverse Vending Machine (RVM)
As part of its commitment to fostering an environmentally
responsible work culture, Telkom promotes waste management
awareness and sustainable habits among employees. In the
Telkom Hub workplace, 2 reverse vending machine (RVM) units
have been installed, allowing employees to exchange plastic
bottles for redeemable points. In 2024, Telkom have processed
48.1 kg or 2,572 plastic bottle waste. The collected plastic waste
is processed into various recycled products, including tote bags,
pouches, laptop bags, and other reusable items. To facilitate the
provision and management of RVMs, Telkom collaborates with a
third-party recycling partner, named PlasticPay.
Figure 18. Reverse Vending Machine located in the Telkom Hub area
Other Environmental Management
Water Management
Telkom Group sources its water supply from the Regional Drinking The liquid waste output standards from Telkom Group’s STP facilities
Water Company (PDAM). Recognizing the potential environmental comply with Ministry of Environment and Forestry Regulation No.
impacts associated with water use, Telkom Group is committed 68 of 2016. As of 2024, these facilities are operational in several
to implementing responsible water management practices across Telkom Group buildings, including Graha Merah Putih (GMP)
its operational buildings. To support this initiative, Telkom Group Pekanbaru Telkomsel Telecommunication Centre (TTC) Pekanbaru
operates Sewage Treatment Plant (STP) facilities that process II, East North Sumatra Regional Area, Telkom Sigma District, West
liquid waste through filtration stages. This ensures that wastewater Jakarta Regional Area, West Jakarta OPMC and North Jakarta, Graha
discharged into urban sewer systems or recycled for reuse meets Telkom Property, Multimedia Tower, Telkom Landmark Tower (TLT)
safety standards and does not contain grey or black water. Jakarta, GMP Bubat, TTC Solo Baru, GMP Pahlawan, and TLT Manyar.
[POJK F.14] Although Telkom has not yet established a quantitative target for
liquid waste reduction or recorded the composition of substances
in treated wastewater, Telkom will conduct data collection and
monitoring to enhance water management practices in the future.
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Water Conservation Initiatives Inside and Outside the Telkom Group
Environment
Wastewater Recycling for Landscaping Irrigation
Figure 19. Telkom Group's Sewage Treatment Plant (STP) facilities
In addition to STP facilities, Telkom Group has implemented wastewater recycling initiatives by repurposing
condensed wastewater from Air Handling Units (AHU) for cooling systems and irrigation of building landscapes.
This conservation effort utilizes water from STP facilities and is managed by the Telkom Shared Service Center
(TSSC) at the Telkom Hub operational area. Moving forward, TSSC aims to expand wastewater recycling for
additional purposes.
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Enhancing Community Access to Clean Water and Sanitation
Figure 20. Clean water distribution by Telkom to community
As an effort to support the achievement of Mantingan Tengah Village, Jakenan District, Pati
SDG 6, Telkom actively contributes to providing Regency, Central Java; Ciladaeun Village, Muhara
access to clean water and proper sanitation for Village, Lebak Regency, Banten; and Billa Village,
the community, especially in areas that still face East Nusa Tenggara. Other targeted provinces
limited water infrastructure. Telkom participates include East Java, Banten, Central Java, DKI Jakarta,
in building and repairing clean water facilities, such South Sulawesi, and West Nusa Tenggara. These
as borewells, water treatment plants, and water initiatives are conducted in collaboration with local
distribution systems in various regions. In addition, governments, communities, and strategic partners
Telkom also takes a role through the construction to ensure long-term effectiveness and sustainability.
of proper bathing, washing, and toilet facilities as One such partnership is with the Amil Zakat Harapan
well as education and training related to a clean and Duafa Institute (LAZ Harfa) in Cikeusal Village,
healthy lifestyle in the community. Serang, Banten. Impact assessments indicate that
the Social Return on Investment (SROI) for this
In 2024, these programs were implemented in 19 program in 2024 is 1:3.51.
provinces, covering 70 locations and benefiting
over 35,000 individuals. Key target areas include
Biodiversity Conservation
Telkom Group recognizes the environmental impact of its Through collaboration with institutions and local communities,
business operations, including GHG emissions and waste, as Telkom contributes to ecosystem preservation. The Telkom
outlined in the previous section. As part of its commitment Social Responsibility Center (SRC), in coordination with
to environmental responsibility, Telkom actively participates subsidiaries and third-party partners, is responsible for
in biodiversity conservation, despite not having operational implementing environmental programs that support carbon
areas directly in the conservation zones. Our responsibility is sequestration and environmental sustainability. In 2024, these
further reflected in the absence of public complaints related to initiatives included reforestation, conservation of terrestrial
environmental issues arising from Telkom’s operations in 2024. and marine ecosystems (mangrove planting and coral reef
[POJK F.9] [POJK F.16] rehabilitation), and community engagement programs aimed
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at reducing carbon emissions and raising awareness at the The species planted include mango (Mangifera indica),
community level. [POJK F.10] [POJK F.16] avocado (Persea americana), palm (Arenga pinnata), resin
(Agathis dammara), durian (Durio zibethinus Murr), cacao
In 2024, Telkom facilitated the planting of 102,450 trees (Theobroma cacao), mahogany (Swietenia mahagoni), petai
across a total area of 4.6 hectares, in partnership with local (Parkia speciosa), guava (Psidium guajava), and sonokeling
communities through Telkom’s Hutan Binaan Digital program. (Dalbergia latifolia). To enhance transparency and monitoring,
The reforestation efforts were implemented in various Telkom developed a WebGIS (Web Geographic Information
villages, including Sukanagara and Simpang in Cianjur Regency; System) visualization platform, providing real-time tracking
Balekembang, Mangunjaya, Sukajadi in Sukabumi Regency; Kulur of conservation areas and tree locations. This platform is
in Majalengka Regency; Bukit Siregol in Purbalingga Regency; accessible through the Telkom Green Digital website.
Selo in Boyolali Regency; Madenan and Les Buleleng in Bali; and
Pasempe Village in Bone Regency.
Figure 21. WebGIS Dashboard showing the area of planting by SRC Telkom
In addition to terrestrial ecosystem conservation, Telkom is To ensure the sustainability of these efforts, Telkom
actively engaged in marine ecosystem restoration initiatives. collaborates with academic institutions, community groups,
In 2024, Telkom planted 62,250 mangrove trees (Rhizophora and environmental foundations for post-planting maintenance
mucronata) and transplanted 896 coral reef substrates and monitoring. In Tambak Bulusan Demak Village, Telkom
(Acropora sp and Porites sp) across multiple coastal areas partners with the SDGs Center of Diponegoro University on Aksi
in Indonesia. These activities were conducted in locations Restorasi Bumi initiatives. In North Sumatra, Telkom works with
including Lebak and Tunda Island (Serang Regency), Mayangan local organizations such as Baitulmaal Muamalat (BMM) and the
Village (North Coast of Subang), Pantai Bahagia Village (Bekasi), Tanjung Rejo Mangrove Group to overse e mangrove conservation
Tambak Bulusan Karang Tengah Village (Demak Regency), efforts. Monitoring for the coral reef transplantation program in
Panggungrejo Village (Pasuruan Regency), Bungah (Gresik Lanjukang is carried out in collaboration with the Gusung Tallasa
Regency), Karimunjawa National Park, Morella Village (Central Community (Gustalkom) and Hasanuddin University.
Maluku Regency), and Lanjukang Island (Makassar City).
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"
Mr. Irawan Marhadi
(Beneficiary representative, President Director of the Wanadri Foundation)
We appreciate PT Telkom Indonesia’s participation in the Green Belt Mangrove Wali Planting program
in Mayangan Village, Subang Regency. This initiative plays a crucial role in preserving mangrove
ecosystems and promoting environmentally sustainable aquaculture practices. Through this
collaboration, we are making a tangible contribution to the restoration of degraded coastal forests,
fostering healthier and more sustainable ecosystems.
"
Ariady Arsal
(Beneficiary representative, Chairman of the Gustalkom Community)
The Coral Reef Restoration Program in the Lanjukang Island area is a significant initiative in
protecting our marine ecosystem. This program involves multiple stakeholders, including the local
community of Lanjukang Island, the Gustalkom Community, academic representatives, and other
partners, working together to preserve the marine biodiversity of Makassar City.
In collaboration with Diponegoro University and Telkom mangrove planting areas and 0.11 tons C/hectare in reforestation
University, Telkom has begun measuring carbon stock levels and revegetation areas. With a total conservation area of 105.8
resulting from its Corporate Social Responsibility progrsm, hectares, the estimated total carbon stock in the soil is 69.18
especially in the environment sector. In 2024, measurements tons. Moving forward, Telkom will expand its mangrove planting
were conducted across 10 locations, recording an average and revegetation initiatives as part of its commitment to
above-ground biomass carbon stock of 1.38 tons C/hectare in biodiversity conservation and climate resilience.
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Collective Action for Environmental Conservation
Aksi Restorasi Bumi
Figure 22. Aksi Restorasi Bumi
To support the Sustainable Development Goals (SDGs), particularly climate action, Telkom launched
the Aksi Restorasi Bumi in November 2024 in Tambak Bulusan Village, Demak Regency, Central Java. This
program, integrated into the Digiland 2024 running event, enables participants to convert every 5 km run
into one mangrove seedling. As a result, 18,000 mangrove seedlings have been collected and planted to aid
in the rehabilitation of coastal areas affected by erosion. To ensure the long-term survival of the planted
mangroves, Telkom is collaborating with the SDGs Center of Diponegoro University for ongoing maintenance
and monitoring.
Bumi Berseru Festival
Community participation is a key factor in the
success of Telkom’s environmental initiatives. In
2024, Telkom launched the Bumi Berseru Festival,
serving as a platform for collaboration among
community organizations and environmental
advocacy groups. The event was attended by 2,318
participants from 527 communities across 227 cities
and districts, resulting in the development of 236
Eco Product innovations across three categories,
recycled and upcycled products (e.g., miniature
motorcycles made from cans), eco-friendly
materials (e.g., clothing dyes derived from mangrove
waste), and circular economy products (e.g., organic
trays from dry leaf waste and woven pandan waste
bags).
Figure 23. Bumi Berseru Festival activity poster
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
Telkomsel Aksi Jaga Bumi
Figure 24. Tree planting activity by Telkomsel
As part of its sustainability commitment, Telkomsel, program, designed to raise public awareness and
one of Telkom’s subsidiaries, has introduced several preparedness for potential disasters. In addition to
environmental initiatives under the Telkomsel Jaga the public clean-up, education on waste sorting
Bumi campaign, in partnership with Plustik and and recycling was also carried out as part of this
Jejakin. One of these initiatives, implemented via series of activities, involving environmental student
the MyTelkomsel app, allows users to calculate their communities, river communities, local residents,
carbon footprint and redeem Telkomsel Poin for tree and Telkomsel employees through the Employee
planting. In October–November 2024, this initiative Volunteering Program (EVP).
facilitated the planting of 10,600 mangrove trees
in conservation areas across Angke Kapuk Nature To strengthen disaster resilience, Telkomsel
Park and Pantai Indah Kapuk Mangrove Ecotourism, initiated the TERRA Emergency Response and
Jakarta, Kendal Regency, Demak Regency, Semarang Recovery Activity (TERRA) program, which includes
City, and Cilacap Regency, Tanjung, Karawang, and PANJI Volunteer Disaster Response Training. This
Tanjung Kait, Tangerang City. program empowers students and youth groups
from environmental and disaster preparedness
Other Telkomsel Jaga Bumi programs include Public communities with training in risk mapping and
Clean-Up in Maros, South Sulawesi, which covers resource allocation, early warning systems and safe
the Puteh River to Ramang Ramang village pier, and evacuation networks, also emergency management
also disaster response training through the PANJI integration. Participants are encouraged to
Volunteer Disaster Response drill in the Telkomsel enhance their disaster awareness and contribute
Emergency Response and Recovery Activity (TERRA) to conservation efforts, particularly in the Maros-
Pangkep Karst Area.
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Mangrove Planting in the Cable Landing Area by Telin
Figure 25. Mangrove Planting in the Cable Landing Area by Telin
As of 2024, Telin, through its #TelinforCOMMUNITY initiative, has planted 15,000 mangroves and empowered 19
local farmers around Telin's cable landing site in Tanjung Pakis, Karawang. As one of the areas most severely affected
by coastal erosion in West Java, Telin is committed to ensuring the healthy growth of the planted mangroves. The
latest monitoring results show a survival rate of 97%, well above the global average.
Community Assistance in Integrated Waste Management
by NeutraDC
NeutraDC has supported the community in
Jambidan Village, Yogyakarta, in developing waste
management facilities, providing waste processing
machines, and distributing separated waste bins
to 10,450 residents. This initiative began in March
2024. NeutraDC partnered with the Omah Nyantrik
Community to assist residents in managing waste
within the village. The facility is capable of processing
organic waste into pulp for maggot bioponds, which
can then be utilized in the local livestock industry.
Figure 26. Community Assistance in Integrated
Waste Management by NeutraDC
2024 SUSTAINABILITY REPORT 73
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
Environmental Costs
Telkom and its subsidiaries allocate resources annually to conservation and climate action initiatives. Details of Telkom
support environmental initiatives. These funds are used for Group’s environmental cost over the past three years are
energy efficiency improvements and supporting ecosystem presented in Table 5. [POJK F.4]
Table 6. Telkom Group's environmental costs for 2022-2024 (in Rupiah)
Details 2024 2023 2022
Costs for energy efficiency* 57,443,772,856 26,083,011,122 23,495,000,000
Costs to support Environmental initiative programs** 11,199,138,467 5,571,836,437 8,076,562,399
* Environmental costs related to energy efficiency are based on expenses incurred for the procurement and maintenance of environmentally friendly
equipment such as LED lighting, refrigerants, energy-efficient batteries, and eco-friendly monitors. The figures in the table are represented by
Mitratel, NeutraDC, and TelkomSigma.
** Environmental costs for other environmental initiative programs are calculated based on costs incurred for the conservation and revegetation of
Hutan Binaan Digital, mangrove planting, coral reef transplantation, and IoT-enabled climate actions. The numbers in the table are represented by
Telkom and Mitratel.
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Environmental Costs Environmental Performance
Environmental Performance
Table 7. Resource Management Performance
Telkom Group
Metric
2024 2023 2022
Waste management*
Total waste generated (tons) 285,480 291,867 293,397
Non-hazardous waste (tons) 277,591 285,570 285,225
Hazardous waste (tons) 7,890 6,297 8,172
Water management**
Water consumption (m3) 8,270,437 9,202,221 6,974,490
* Non-hazardous waste data includes TLT organic and inorganic waste, as well as non-electronic solid waste Telkom Akses, NeutraDC, Telkomsat, and
Telkom Property. Hazardous waste data includes Telkomsel, Telkomsat, and Telkom Property's electronic waste data, as well as medical waste data
from Telkom entities in the health sector, namely Telkomedika and Yakes (Yayasan Kesehatan) Telkom. These two entities are also included in the
calculation considering the specific circumstances on the nature of their business. TLT waste data in 2022 is converted from m3 with a conversion
constant based on the DKI Jakarta standard waste conversion units. Adjustments have been made to the disclosed information in response to
changes in the reporting scope. This year, the reporting coverage includes Telkom and its subsidiaries, aligning with the availability of verifiable data.
Moving forward, improvements will be implemented in the data collection process to enhance the representativeness of information across all
Telkom Group entities.
** Adjustments have been made to the disclosed information due to changes in the reporting scope from previous years. The 2024 reporting scope
now includes Telkom and its subsidiaries, ensuring that disclosed data aligns with the availability of accountable information. Telkom Group's data is
represented by Telkom Property, Mitratel, NeutraDC, PINS, TelkomSigma, Metranet, Telkomsat, and Telkom Infra office buildings across Indonesia.
Fluctuations in recorded waste and water data are attributed The increase in water usage from 2022 can be attributed
to multiple factors. Telkom Group has introduced waste to the transition to post-pandemic conditions, coinciding
management initiatives, including the sorting domestic and with broader economic recovery efforts. Conversely, the
electronic waste, the provision of categorized waste bins, reduction in water consumption in 2024 reflects the impact of
and the reuse of fiber optic cables. Additionally, in 2024, a environmental initiatives and workforce reductions, which have
reduction in the number of employees occurred due to the early contributed to overall efficiency in resource usage.
retirement program, contributing to lower waste generation. [POJK F.8] [POJK F.13] [GRI 306-3]
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
Table 8. GHG Emissions Performance (in tonnes of Co2 equivalent/ tCO2e)*
Telkom Group PT Telkom Indonesia Tbk PT Telekomunikasi Selular (Telkomsel)
Metric
2024 2023 2022 2024 2023 2022 2024 2023 2022
Total GHG 2,417,474 2,390,618 2,297,331 412,716 410,215 394,461 1,665,409 1,596,979 1,537,940
emissions
(tCO2e)
Scope 1 dan 2 2,110,457 2,056,642 2,013,307 349,735 351,856 349,273 1,530,403 1,454,709 1,407,652
Scope 1 82,085 83,730 93,727 25,087 25,429 25,561 19,337 19,866 19,314
Fugitive emission 27,522 26,981 26,041 12,925 12,793 12,749 6,833 7,301 6,559
– refrigerant
Fuel combustion 27,381 28,045 28,628 8,035 8,510 8,512 8,179 8,240 8,239
– stationary
Fuel combustion 27,182 28,705 39,057 4,126 4,126 4,300 4,325 4,325 4,517
– mobile
Scope 2 2,028,372 1,972,912 1,919,580 324,648 326,426 323,713 1,511,066 1,434,842 1,388,338
Scope 3 307,017 333,976 284,024 62,981 58,360 45,188 135,006 142,271 130,288
Category 1 87,218 72,727 84,823 31,983 5,117 6,623 4,177 10,491 22,126
Category 2 70,677 102,673 49,300 16,665 37,983 10,589 22,366 20,624 13,831
Category 3 0 0 3 0 0 0 0 0 0
Category 5 1 81 71 0 0 0 1 73 63
Category 6 32,119 30,240 36,346 14,233 15,102 27,813 8,873 3,927 657
Category 8 7,986 7,750 6,379 0 0 0 0 0 0
Category 11 99,559 99,421 86,473 0 0 0 99,559 99,421 86,473
Category 13 148 107 32 0 0 0 0 0 0
Category 15 9,308 20,978 20,597 101 157 163 30 7,735 7,138
Emission intensity 14.07 13.78 13.67 7.61 6.86 6.23 13.50 14.21 12.29
(tonnes CO2/Rp
billion revenue)
Energy
management
Total energy use 9,153,835 9,055,129 8,979,190 1,430,271 1,444,698 1,434,309 6,374,794 6,067,332 5,882,005
(GJ)
Electricity 8,399,996 8,270,986 8,073,290 1,263,090 1,271,084 1,262,648 6,203,011 5,894,719 5,711,360
consumption (GJ)
Purchased 91.8% 91.3% 89.9% 88.3% 88.0% 88.0% 97.3% 97.2% 97.1%
electricity
consumption
from total energy
consumption (%)
Fuel consumption 753,838 784,143 905,900 167,181 173,614 171,662 171,783 172,613 170,645
(GJ)
Reduced energy 98,705 75,939 679,835 -14,427 10,389 2,576 307,462 185,328 564,985
use (GJ)**
Reduced energy 1.09% 0.8% 8.2% -1.0% 0.7% 0.2% 5.1% 3.2% 10.6%
use (%)**
Energy intensity 61.04 60.68 60.96 31.10 28.16 25.60 56.25 59.27 51.34
(GJ/Rp billion
revenue)
Total electricity 2,333,332,275 2,297,496,081 2,242,580,551 350,858,393 353,078,972 350,735,460 1,723,058,613 1,637,421,993 1,586,488,807
usage (kWh)
*Emission calculation figures across Subsidiaries may vary due to differences in emission factors and calculation methodologies.
**The minus sign (-) indicates that there has been an increase in energy use compared to the previous year.
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Environmental Costs Environmental Performance
PT Dayamitra Telekomunikasi Tbk PT Telekomunikasi Indonesia PT Telkom Data Ekosistem
Other Subsidiaries
(Mitratel) International (Telin) (NeutraDC)
2024 2023 2022 2024 2023 2022 2024 2023 2022 2024 2023 2022
53,706 62,743 61,109 65,356 111,117 112,284 105,844 89,398 22,695 114,443 120,166 168,842
37,896 38,588 42,733 12,120 60,054 64,008 105,233 76,081 22,695 75,071 75,355 126,946
3,446 3,848 4,284 833 3,273 2,598 3,311 360 90 30,072 30,954 41,880
49 48 48 152 2,532 2,382 3,129 280 74 4,434 4,026 4,230
1,262 1,535 2,041 401 504 92 143 54 15 9,361 9,201 9,728
2,135 2,265 2,194 280 237 123 39 26 0 16,277 17,727 27,923
34,450 34,740 38,449 11,287 56,781 61,410 101,922 75,721 22,605 44,999 44,401 85,066
15,810 24,155 18,377 53,236 51,063 48,276 612 13,317 0 39,372 44,811 41,896
440 400 359 45,804 44,454 43,696 0 0 0 4,815 12,265 12,018
15,252 22,785 17,923 4,576 6,110 4,580 184 13,173 0 11,635 1,999 2,376
0 0 0 0 0 0 0 0 0 0 0 3
0 0 0 0 0 0 0 0 0 0 8 8
106 963 94 2,857 499 0 428 144 0 5,623 9,604 7,783
12 8 0 0 0 0 0 0 0 7,974 7,742 6,379
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 148 107 32
0 0 0 0 0 0 0 0 0 9,177 13,086 13,296
4,11 4,49 5,53 1,00 5,27 5,61 89,47 140,25 46,89 2,20 2,16 2,40
175,481 183,467 203,583 85,460 488,100 510,553 546,293 314,425 93,744 541,535 557,107 854,996
128,226 130,680 146,788 76,226 478,090 507,665 543,813 313,328 93,537 185,629 183,084 351,292
96.8% 96.7% 96.1% 89.2% 98.0% 99.4% 99.6% 99.7% 99.8% 56.9% 56.0% 57.7%
47,255 52,786 56,794 9,234 10,010 2,888 2,480 1,097 206 355,905 374,023 503,704
-7,986 -20,116 -14,967 -402,640 -22,453 12,632 231,868 220,681 93,744 -15,573 -297,889 20,866
-4.4% -9.9% -6.8% -82.5% -4.4% 2.5% 73.7% 235.4% 0% 15.9% 10.3% 6.2%
19.04 21.35 26.34 7.05 42.82 44.71 464.45 579.64 193.68 15.09 15.01 17.47
35,618,327 36,300,030 40,774,581 21,174,012 132,802,909 141,018,083 151,059,230 87,035,600 25,982,570 51,563,700 50,856,577 97,581,051
2024 SUSTAINABILITY REPORT 77
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
Table 9. Performance to reduce GHG emissions in 2024 compared to base year of 2023*
PT
PT PT Telkom
PT Telkom PT Dayamitra Telekomunikasi
Telkom Telekomunikasi Data Ekosis- Other
Metric Indonesia Telekomunikasi Indonesia
Group Selular tem (Neu- Subsidiaries
Tbk Tbk (Mitratel) Internationaal
(Telkomsel) traDC)
(Telin)
Reduction in Scope 1 1,645 342 529 402 2,440 -2,951 882
emissions compared to base
year 2023 (tCO2)
Reduction in Scope 1 2.0% 1.3% 2.7% 10.4% 74.6% -819.7% -8.6%
emissions compared to base
year 2023 (%)
Reduction in Scope 2 -55,460 1779 -76,223 290 45,495 -26,201 -598
emissions compared to base
year 2023 (tCO2)
Reduction in Scope 2 -2.8% 0.5% -5.3% 0.8% 80.1% -34.6% -31.0%
emissions compared to base
year 2023 (%)
Reduction in Scope 3 26,959 -4,622 7,264 8,345 -2174 12,705 5,440
emissions compared to base
year 2023 (tCO2)
Reduction in Scope 3 8.1% -7.9% 5.1% 34.5% -4.3% 95.4% 9.2%
emissions compared to base
year 2023 (%)
Reduction in Scope 1 & 2 -53,815 2,121 -75,694 692 47,935 -29,152 284
emissions compared to base
year 2023 (tCO2)
Reduction in Scope 1 & 2 -2.6% 0.6% -5.2% 1.8% 79.8% -38.3% 0.4%
emissions compared to base
year 2023 (%)
Total emission reduction -26,856 -2,501 -68,430 9,036 45,761 -16,447 5,723
compared to base year 2023
(tCO2)
Total emission reduction -1.1% -0.6% -4.3% 14.4% 41.2% -18.4% 7.8%
compared to base year 2023
(%)
* The minus sign (-) indicates that in 2024, there is an increase in emissions compared to 2023. An explanation of the reasons for this increase and
decrease is elaborated in the Climate Mitigation section.
Detailed emissions of each Subsidiary performance are presented in Appendix 1. [POJK F.6] [POJK F.11] [GRI 302-1] [GRI 302-4]
[GRI 305-1] [GRI 305-2] [GRI 305-3] [GRI 305-4] [GRI 305-5] [SASB TC-TL-130a.1]
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2024 SUSTAINABILITY REPORT 79
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2024 SUSTAINABILITY REPORT
Empower Our
People
04
04
Empower Our
People
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2024 SUSTAINABILITY REPORT 81
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Empower our People Diversity, Equity, and Employee Health
Customer Experience
Inclusion and Safety
Empower Our People
Telkom Group is committed to empowering employees, prerequisite for fostering innovation and delivering superior
customers, and the community as part of its responsible service to customers. In turn, Telkom Group's digital capabilities
business practices. Telkom Group's efforts begin with creating can generate a positive impact across broader society.
an inclusive and safe work environment for employees as a
Material Topics 2030 Target 2024 Performance
Diversity, Equity, and Inclusion 32% of female employees (Telkom 31.96% of employees are women in
Group) Telkom Group
27% of female employee representation 22% of female employees at the
at managerial level (Telkom Group) managerial level in Telkom Group
1.5% of employees with disabilities 0.4% of employees with disabilities in
(Telkom Group) Telkom Group
25% digital talent (Telkom Group) 20.6% of digital talent in Telkom Group
Employee Health and Safety Ensuring 0 deaths due to work accidents 0 cases in Telkom Group
every year (Telkom Group)
Employee engagement index at the Telkom's employee engagement has
"highly engaged" level/score > 80 achieved "highly engaged" level/score
84.41.
Customer relations Achieved an NPS score falling within 58 NPS points for Telkom Group,
the Excellent category based on the categorized as 'Excellent' according to
Bain&Company category with a score Bain & Company’s classification.
above 62 (Telkom Group)
Digital Inclusivity and Community Increase in the number of SMEs Upgraded 10.64% of SMEs Upgrade
Engagement by 10% (Telkom)
Empower Our People
Diversity, equity, Employee health and Customer experience Digital inclusivity and
and inclusion safety community engagement
• Inclusivity in Telkom • Occupational health and • Excellent service for all • Digital inclusivity
employee recruitment safety customers • Community engagement
• Compensation and benefits • Employee well-being • Responsible product
• Talent development innovation
• Inclusive work environment
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Digital Inclusivity and
Social Performance
Community Engagement
Diversity, Equity, and Inclusion
Management Approach
In general, Telkom has developed an umbrella policy that regulates the management and supervision of all
Telkom material topics. The specific approaches for each topic is contained in separate policies and strategies.
Employment practices at Telkom are comprehensively regulated in the 2023-2025 Perjanjian Kerja Bersama
(PKB) which applies to all Telkom employees. This PKB regulates the rights and obligations of Telkom and its
employees, working hours, as well as compensation and benefits for employees, including social benefits, and
employee competency development programs. In addition, there is a Human Capital (HC) management team
that is responsible for program implementation and monitoring from the recruitment process to retirement/
last day as a Telkom employee. [GRI 2-30]
Telkom consistently builds a corporate culture and values based These values serve as the foundation for Telkom to integrate
on the main values of AKHLAK, which values are mandated for the principles of diversity and equality in all employment
all State-Owned Enterprises (SOEs) in Indonesia. practices and create an inclusive work environment.
Amanah (Trusworthy) Kompeten (Competent) Harmonis (Harmony)
Holding on to the trust given Continuously learning and developing own Caring for each other and respecting
capabilities differences
A K H
L A K
Loyal (Loyal) Adaptif (Adaptive) Kolaboratif (Collaborative)
Fully dedicated to prioritize the Continue to innovate and be Building a synergistic collaboration
interest of the nation and the state enthusiastic in moving or facing change
2024 SUSTAINABILITY REPORT 83
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Empower our People Diversity, Equity, and Employee Health
Customer Experience
Inclusion and Safety
Telkom's Inclusive Employee Recruitment
Telkom Group provides equal opportunities without distinction in a variety of roles including call center positions, admin,
between ethnicity, religion, race, social status, and gender as finance and human capital, sales, teachers, access network,
a form of fair recruitment. The employee recruitment process planning and performance, IT platform, and digital business.
is formally regulated in the PKB which also ensures Telkom's
compliance with national labor regulations, including the Job Telkom Group has made several efforts to support employees
Creation Act No. 6 of 2023 and Law No. 8 of 2016, these laws with disabilities to work safely and comfortably through the
prohibit the use of child labor or forced labor and promote the provision of various accessibility facilities, such as elevator
inclusion of people with disabilities. Each Subsidiary has its own access, room access, workspace access, as well as streets and
recruitment policy, which is generally outlined in the company- parking. In addition, Telkom Group also provides customized
specific regulations. [POJK. F.18] [POJK. F.19] training and mentoring to support professional development of
employee with disabilities.
As an effort to provide equal employment opportunities for
the local community, Telkom conducts recruitment through For Telkom Group, hiring people with disabilities is not only
various programs, including recruitment based on placement a form of corporate social responsibility but also provide
location or regional recruitment. strategic value for the company, especially to encourage
innovation in developing inclusive digital solutions - which are
Telkom has consistently opened job opportunities for people able to meet the needs of all segments of society, including
with disabilities since 2019. By 2024, there are 88 employees those with disabilities.
with disabilities are employed across the Telkom Group working
Figure 27. Activities of disable employee at Telkom
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Digital Inclusivity and
Social Performance
Community Engagement
Compensation and Benefits
Telkom Group provides remuneration following applicable ensures employee remuneration at the lowest level remains
company regulations, including salary, holiday allowances, above the Provincial Minimum Wage (UMP) in each province
position related facilities, health facilities, and retirement [POJK F.20].
benefits. Employees are also entitled to performance-based
incentives and bonuses, which are aligned with the company's In addition to providing competitive compensation and benefits,
internal regulations. This remuneration is given transparently Telkom Group also provides various types of leave rights to its
and fairly to all employees, regardless of gender. Thus, there employees including parental leave consisting of 7 (seven) days
is no pay gap in remuneration between male and female of paternity leave and 3 (three) months of fully paid maternity
employees. leave for female employees, extendable up to six (6) months
[GRI 401-2] [GRI 405-2] under certain medical conditions. Employees are also entitled
to 12 days of annual leave, 45 days of Hajj Pilgrimage leave,
Telkom applies the 3P principle in determining remuneration, up to 45 days of sabbatical leave every three years, up to 7
namely pay for the person (according to the required (seven) days of special leave for important personal matters,
competencies), pay for the position (according to the level of and 1 (one) day of "Moments That Matter" (MTM) leave per year
responsibility and accountability), and pay for the performance for celebrating personal milestones such as birthdays. This is a
(according to performance in achieving targets, including ESG tangible form of Telkom Group's commitment to valuing and
performance achievements). Through this process, Telkom supporting its employees. [GRI 401-3]
Talent Development [POJK F.22]
Telkom Group believes that talent development is the key to employees, enabling them to reach their maximum potential.
building an innovative and competitive organization. Telkom As a result, employees can contribute optimally to support the
has various competency improvement programs for all achievement of the company's vision and mission.
Competency Development
Telkom runs a regular competency development program, Measurement or Learning Evaluation approach to measure the
which includes the provision of e-learning modules, internal impact of learning by searching, collecting, and analyzing the
and external training, certification, scholarships, and talent necessary data and interpreting it to assess learning objectives
development. In the future, Telkom will continue to evaluate with outcomes that are expected. Learning evaluations can
these programs to provide optimal benefits for employees be divided into several levels, each with distinct focus and
and the company. Telkom implements the Learning Impact objective.
2024 SUSTAINABILITY REPORT 85
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Empower our People Diversity, Equity, and Employee Health
Customer Experience
Inclusion and Safety
Here are some levels of learning evaluation used:
Focus on Return on Investment (ROI)
I
RO
Focus on business impact, learning influence, and validation
ULT
RES
Focus on effectiveness, frequency, implementation success, and
challenges
R
HAVIO
BE Focus on initial skill gaps, implementation readiness, and
confidence in application
G
ARNIN
LE Focus in relevance, urgency, success, additional insights,
implementation readiness, recommendation level, and development
opportunities
ON
E ACTI
R
Figure 28. Competency improvement evaluation level
Telkom's achievements related to the implementation of improved the technical skills and soft skills of its employees,
competency development programs are comprehensively which is reflected in increased productivity and innovation in
presented in the social performance table. daily operations. In addition, this program also encourages the
creation of a sustainable learning culture, supports adaptation
The training programs implemented by Telkom have had a to industry changes, helps accelerate company transformation,
significant positive impact on improving employee competence and strengthens employee engagement. Overall, all training
and performance. Through structured training based on the programs implemented ultimately contribute to the
People Development Program (PDP), Telkom has successfully achievement of the company's strategic goals.
Preparing Digital Talent through the Digital Talent
Readiness Program
In line with the company's digital transformation spirit, Telkom Until the end of 2024, Telkom Group has 4,480 digital talents,
is improving employees' digital capabilities through the or equivalent to 20.6% of the total employees. Now Telkom
Digital Talent Readiness program. This program includes the is designing a program that allows digital talents within the
development of soft skills, especially related to Digital Mindset Telkom Group to share knowledge with each other. This is seen
& Behavior, as well as technical skills through various initiatives as important to build adaptive and competitive talent in the
such as innovation programs, digital-based projects, and dynamic digital era.
certifications according to digital skills needs.
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Digital Inclusivity and
Social Performance
Community Engagement
Angi Imaduddin
"
Off 3 Customer Care Pasuruan Stream UI/UX
"My impression of participating in Telkom Athon Batch 5 is that it has been challenging. Amidst the
ongoing organizational transformation, especially in Telkom Regional, we had to manage our time
effectively—balancing learning new operational aspects while also upgrading our skills in Telkom
Athon. Nevertheless, I am truly grateful and thankful to the entire Telkom Athon team for guiding
us throughout these three months, preparing us to become digital talents. Telkom Athon is simply
awesome!"
Supporting Continuous Learning through the Great
People Scholarship Program
Since 2014, Telkom has been running the Great People best-ranked campuses based on majors out of the world's 50
Scholarship Program (GPSP) as part of its talent development best campuses) according to Quacquarelli Symonds and Times
and employee retention efforts. The program aims to cultivate Higher Education. As for the doctoral level (S-3), the program is
excellent future leaders, expand global networks and support designed to prepare employees to play the role of independent
both business strategies and Employee Value Proposition researchers to strengthen company’s research capabilities
(EVPs). which aims to support the company's business strategy
withinthe field of Informatics Engineering and Electrical
GPSP intake 2024 and 2025 are focused on graduate level Engineering at Telkom University. Currently, 34 employees
(S-2 ) studies abroad at 10 campuses in the United States, have been selected for GPSP S-2 and are undergoing an
University of Oxford, University of Cambridge, or the 10 best administrative process at the university. Meanwhile, 10 GPSP
campuses in the world based on the field of study/major (10 S-3 employees have already commenced their studies.
Satria Arief Wicaksono
"
Columbia University, USA
"Expanding knowledge and global insights that there are many opportunities for development
that can be implemented within Telkom Group"
Nadia Shafira N
"
University of Cambridge, UK
"The experience is very valuable because you can meet new people, live outside your comfort
zone, and of course learn a lot of things (not only hard skills, but most importantly soft skills) "
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Career Development
Telkom has a framework that can systematically help the Telkom also specifically has a commitment to support female
professional growth of its employees. Regular performance leadership by setting a target for the representation of women
assessments are conducted for all staff, focusing on the in managerial positions. In addition to creating an inclusive work
achievement of unit-level KPIs, individual competencies, environment, Telkom through its employee resource group –
and behavioral performance. The assessment of individual Srikandi Telkom Group, which aims to foster mutual support in
competencies and behaviors is mainly carried out through the working and achieving achievements, it also actively organizing
360-degree method, superior evaluations, knowledge tests, various seminars and webinars with the theme of women's dual
and other established parameters. The results of this employee roles, namely the webinar "Balancing Dual Roles in the Digital
performance assessment will be used as one of the bases in Era" to commemorate Kartini Day 2024.
career management, competency development, and reward
allocation at Telkom. [GRI 404-3]
Transition to Retirement
Since 2014, Telkom Group has included all of its employees, Group. In addition, Telkom also provides retirement training for
except the Board of Directors, in the Definite Benefit Pension employees who are entering retirement. This training program
Program (PPMP) or the Definite Contribution Pension Program is related to psychological, spiritual, and welfare program
(PPIP) depending on the year the employee joins the Telkom aspects, as well as workshops with specific themes.
[GRI 404-2]
those of us who will undergo retirement. However, in the future it would be better to hold it offline. Many
"
"Good, in general, the material for this Retirement Debriefing is very good, as an illustration/preparation for
benefits besides material things also get positive energy if you get together with friends. Thank you U/Team LC
Makassar"
one of the participants of the 2024 retirement
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Inclusive Work Environment
Telkom Group continues to strive to embrace employees work-life balance for all employees. Telkom also ensures that
with diverse backgrounds and needs through the creation of the condition of childcare facilities (Telkom Daycare) and
an inclusive work environment. In 2024, Telkom consistently lactation rooms are well maintained to support work peace of
implemented a Flexible Working Arrangement (FWA) to support mind for employees of productive age.
Figure 29. Telkom Daycare
Aneta Indra
"
Officer Telkom Indonesia
"At first, I had my doubts about the quality. But after trying it out, I was really impressed! Telkom
DayCare has complete facilities, and the staff are professional and certified. It gives me peace of
mind while working.
Plus, every afternoon, we get daily activity reports when picking up our kids. We can even check in
on them throughout the day from work, so we’re always updated on their progress.
Telkom DayCare has been a huge help, especially for working mmoms like me. It lets us stay focused
at work without worrying about our little ones’ growth and development."
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Telkom upholds business practices and human rights with Telkom Integrity Line which is a whistle blowing system channel
mutual respect, and is free from discrimination, violence, with an integrated reporting channel and managed by an
physical and mental harassment. This commitment is independent external party, RWP manager's email, and human
reflectedthrough the Respectful Workplace Policy (RWP) capital management work unit. In 2024, there was no reports of
policy which comprehensively regulates the mechanism for discrimination recorded at Telkom. [GRI 406-1]
preventing, handling, and reporting discrimination, violence,
and harassment within Telkom. Telkom also provides various channels for employees to convey
broader feedback to the Human Capital Work Unit, namely
Employees can submit complaints, especially related to through email, phone, WhatsApp Chat, and Telegram.
discriminatory actions, through various channels, such as
HC Help Desk
E-mail-in service Phone-in service Chat-in WhatsApp Telegram
hr_helpdesk@telkom.co.id 1500305 08111-900-305 @hchelpdesk_bot
In addition, employees can convey their aspirations through a. Telkom Indonesia Employees Union (SEKAR TELKOM)
unions. Until the end of 2024, there are 6 (six) labor unions that b. Telkomsel Workers Union (SEPAKAT)
serves as forums for employee aspirations within the Telkom c. Infomedia Nusantara Workers Union (SPIN)
Group. The existence of these unions is clear evidence of d. Metra Digital Media Labor Union (Digital Workers Union or
guaranteeing freedom of opinion and association in the Telkom SPMD)
Group. [GRI 407-1] The following is a list of labor unions within e. Graha Sarana Duta Employee Union (Graha Sarana Duta
the scope of the Telkom Group: Workers Union or SKATA)
f. Telkomsigma Employees Union (SERASI)
Employee Health and Safety [POJK F.21]
Protecting employees and ensuring they can work in a safe for its employee engagement index to reach the highly engaged
and comfortable environment is a priority for Telkom Group. level. In 2024, based on the assessment of the employee
Therefore, Telkom Group continues to strive to manage engagement index, Telkom's employee engagement has
occupational safety and health while improving employee achieved "highly engaged" level.
well-being. As a form of commitment, Telkom has set a target
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Table 10. Telkom Employee Engagement Index
2024 2023 2022
84.41 89.79 88.15
60
Mo
e d
40 Pas
siv Eng erate
age ly
80
d
84.41
d
eng y
Eng
age
Highged
Dis ctivel
a
ly
A
0 100
Engagement Index
Figure 30. Employee Engagement Index
Management Approach
Telkom is committed to creating a healthy, safe, and supportive work environment as part of its sustainability
strategy through the establishment of the Corporate Security and Safety Management policy, as outlined in
the Board of Directors' Decree No. 37 of 2010. This policy applies to all employees and stakeholders within its
operational areas. Serving as a reference for the implementation of Telkom's Occupational Health and Safety
Management System (SMK3), the policy is designed aligning with international standards such as ISO 45001
and ensures compliance with applicable national regulations through regular audits and routine inspections.
In addition, Telkom has an Occupational Health and Safety Advisory Committee (P2K3) which is responsible
for:
1. Providing advice and recommendations on Occupational Health and Safety (OHS)
2. Suppoting the development of management policies and work guidelines in an effort to improve work safety,
company hygiene, occupational health, ergonomics and workforce nutrition
3. Preventing and reducing the occurrence of work accidents, fires, explosions, poisoning, occupational
diseases, and environmental pollution [GRI 403-1] [GRI 403-8]
To support employee well-being, Telkom has internal regulations in place that act as the overarching
framework of its employee well-being program, which covers 7 dimensions (mental, physical, financial, social,
intellectual, spiritual, and social), such as access to medical services, fitness programs, and psychological
support. To assess the effectiveness of this approach, companies routinely conduct audits, and employee
engagement surveys. [GRI 3-3]
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Occupational Health and Safety
Telkom implements a comprehensive Occupational Health and contractors. The implementation of SMK3 at Telkom complies
Safety (OHS) policy, which includes risk identification, hazard with the guidelines mandated by national regulations.
mitigation, and continuous training for all employees and [GRI 403-2]
Performance Performance
Policy
Planning Implementation Monitoring and Review and
Establishment
Evaluation Improvement
Figure 31. OHS Management Application Framework
In planning OHS, Telkom primarily considers potential hazards. conducted in manholes; and 5) optical splicing work. In
Telkom has identified the types of high-risk jobs, including 1) addition, Telkom has identified several occupational-related
work carried out at heights; 2) tasks that involves exposure diseases that are relevant to the company's business activities.
to high voltage risks; 3) ground tank related works; 4) work [GRI 403-10]
Physics Chemistry Biology Ergonomics Psychological
Extreme All chemicals in Bacteria, viruses, Heavy lifting, Qualitative and
temperatures, solid, liquid, and fungi, mammalian awkward working quantitative
noise, lighting, gaseous forms parasites, fauna, positions, static workloads, work
vibration, ionizing (e.g. floor cleaners and other flora working positions, organization,
and non-ionizing that can cause skin (e.g. covid-19 repetitive motion, monotonous work,
radiation, and diseases such as virus, sexually lighting, Visual interpersonal
changes in air dermatitis) transmitted Display Terminal relationships,
pressure (e.g., diseases) (VDT) and others shift work, work
heatstroke due to (e.g.: low back pain location, etc. (e.g.:
prolonged exposure due to sitting for burnout due to
to sunlight, tired too long and poor monotonous work,
eyes due to lack of sitting position) high workload)
lighting)
Table 32. Occupational Diseases
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To ensure the comprehensive implementation of OHS, Telkom (YAKES), whose duties and responsibilities include planning,
has prepared security & safety procedures and guidelines, that controlling, and maintaining the health of employees, retirees,
serve as an extensive operation manual with detailed guidance and families, counseling, physical promotion, and workplace
on safety protocols, especially at project sites and towers, a Safe hygiene management. [GRI 403-3] [GRI 403-6]
Work Readiness checklist, and an incident reporting mechanism.
Additionaly, Telkom ensures that our vendors, especially those To foster a safety-first culture, Telkom Group continues to
involved in high-risk work, have OHS certification and comply promote OHS awareness through communication, socialization,
with the applicable regulations. This effort has yielded positive and consultation with employees and partners. The initiatives
results, where Telkom has consistently been able to maintain include Safety Talk, Safety Risk Observation Round (SROT), HSE
zero cases of deaths due to work accidents. [GRI 403-7] Patrol, and Management Visit. Telkom Group believes that the
implementation of OHS needs to be supported by qualified and
Telkom also provides health facilities as a tangible form of our competent human resources. Therefore, various OHS training
commitment to employee health, including 1) General and and certification programs were carried out. As of 2024, there
dental polyclinics; 2) Fitness center; 3) Lactation room; 4) Basic are 25 employees within the Telkom Group who have received
life support simulation room; 5) Midwifery examination facility. OHS Auditor certification. [GRI 403-4] [GRI 403-5]
The operation of these polyclinics, especially those located in
office areas, is under the responsibility of the Health Foundation
Table 11. OHS Training Data for 2022-2024
Number of Employees (people) Number of Training Hours (Hours)
Types of Training
2024 2023 2022 2024 2023 2022
General OHS Expert 37 62 66 1,776 65 568
OHS Type D Fire Officer 50 39 16 744 39 12
OHS Auditor Certification 25 14 26 504 14 27
OHS Training 126 118 607 2,456 9 5,938,6
In 2024, the Regional Office and Regional Telecommunication Office (Witel) have also been certified with Golden Flag certification
from the Ministry of Manpower of the Republic of Indonesia
Employee Well-Being
Telkom uses a holistic approach in supporting employee welfare, referring to human cognitive ability to analyze information,
which is packaged in the 4R concept: (1) Olah Rasa, every make judgments, and draw conclusions based on facts and
activity related to developing and understanding a person’s logic, to think logically, analytically and rationally in solving
emotions, feelings, and inner sensitivity to foster a deeper problems and decision making., and (4) Olah Ruh, any activity
awareness of life, the environment, and social relationships, aimed at nurturing and purifying spiritual or inner aspects to
(2) Olah Raga, any physical activity aimed at enhancing fitness, achieve peace, self-awareness, and a deeper relationship with
mental health, and physical ability, while also improving motor God or the spiritual dimension. This 4R concept was further
skills, strength, and endurance, (3) Olah Rasio, any activity developed into seven dimensions called the Telkom Employee
focuses on developing and using ratio or reasoning skills, Well-being Diagram.
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Figure 33. Telkom Employee Well-being Diagram
Mental Well-being Physical Well-being
One of Telkom's flagship initiatives is Mental Readiness Support Telkom ran programs covering prevention, treatment, and
called With-U, which includes counseling, coaching, mentoring, fitness to support employee health. These include regular
and training services to help employees face challenges in health check-ups, healthy lifestyle education, and access
the work and personal life environment. Through With-U, to workplace medical services and comprehensive health
employees can schedule either video conference or in-person insurance. Additionally, Telkom supports physical wellness
1-on-1 counseling sessions. To strengthen these efforts, Telkom through employee sports communities, fostering a healthy and
conducts annual surveys and organizes mental health-themed active work environment.
webinars to enhance employees' psychological well-being.
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Financial Well-being Spiritual Well-being
Telkom held various webinars on financial literacy, such as Telkom provides spiritual coaching in line with an annually
“Financial Planning for Millennials” targeted at employees under developed religious syllabus, which guides lectures and
35 years old. Financial planning materials are also provided coaching via e-learning and webinars across all religions. The
in retirement debriefing trainings for employees nearing company also supports zakat management through its Zakat
retirement. All employees also have access to e-learning Management Unit (UPZ) in collaboration with Baznas RI.
materials on financial well-being.
Social Well-being Environmental Well-being
Through Telkom Employee Corner, Telkom provides facilities Telkom initiated the Telkom Employee Social Activities (TESA)
that employees can use to unwind and gather with colleagues, program, an initiative to invite employees to participate in TJSL
such as a band room and karaoke venue. In addition, Telkom has activities and broader sustainability initiatives. This program
a "Moments that Matter" leave program that employees can not only aims to support the local community, but also boosts
use when celebrating birthdays or wedding anniversaries. social awareness among employees.
To evaluate the effectiveness of employee welfare programs,
Telkom conducts an annual survey that produces employee
Intellectual Well-being well-being scores. In 2024, the employee well-being score
reached 75.70 (good), with the lowest score in the financial,
physical, and intellectual well-being aspects. In the future,
Employees can access training via myDigiLearn, an online
Telkom Group will focus more on these three aspects, while
learning platform. Telkom also facilitates innovation through
maintaining strength in the spiritual aspect.
open year-round initiatives like Idea Box, as well as internal
hackathons organized by CFU/FU units to encourage the
creation of digital business solutions.
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100
87.02
82.88
77.51
73.86
71.91 71.57
65.15
50
0
Spritual Social Mental Environmental Intellectual Physical Financial
Figure 34. Employee well-being score
Customer Experience
Telkom Group is committed to providing superior and inclusive also continues to innovate to produce digital solutions by
digital services so that all customers with diverse backgrounds utilizing technological developments responsibly.
get an equal customer experience. In addition, Telkom Group
Management Approach
In an effort to maintain customer satisfaction, Telkom places customer interests as a top priority. Therefore,
Telkom continues to strive to provide an easy and efficient experience for customers, starting from the first
time they come into contact with Telkom to every touchpoint that follows. Telkom has taken preventive steps
to reduce disruptions, accelerate resolution times, and ensure similar problems do not recur before customers
file complaints. [GRI 3-3]
Proactive Preventive Predictive
improvement or issue resolution before minimize the potential for interference preventing disruptions through design
customers experienced problem by from the beginning of several and leveraging Big Data, Artificial
utilizing Big Data. indications that appear. Intelligence, and Robotic Process
Automation (RPA).
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In addition, Telkom Group has customer service for customers to submit complaints through:
Tabel 12. Customer service channel based on cutomer's segmentation
Customer Segments Description
Mobile and Indihome Customers Telkomsel Virtual Assistant in tsel.me/veronika
Twitter & Instagram @telkomsel
Email: cs@telkomsel.co.id
Call center "Caroline" at the number:
• 188 (24 hours x 7 days) for postpaid (free) and prepaid (Rp300) customers
• +628110000333 from Overseas
• GraPARI Nearby
SME Customers 0800-1835566 and e-mail: tele-am@telkom.co.id
Social Media: @Smart_Bisnis (Twitter) and Smartbisnis (Facebook)
Corporate Customers and Government 08001 Telkom or 08001035566
Institutions Email: c4@telkom.co.id
Social Media: @TelkomSolution (Twitter) and TelkomSolutionID (Facebook)
Wholesale and International Customers OLO Care Center: 0800-1444-777
Email: occ@telkom.co.id
LinkedIn: Telkom DWS Official
Facebook: @dwstelkom @neucentrix
Instagram: @dws_tekom @neucentrix
Twitter: @neucentrix
[POJK. F.24] [GRI 3-3]
Excellent Service for All Customers
Telkom Group continues to provide the best service for Telkom Group adopts Net Promoter Score (NPS) as a metric to
customers by prioritizing innovation, reliability, and accessibility. gain insights into customer satisfaction and experience across
A key aspect of this commitment is to measure the customer all stages of the customer journey, as well as a foundation for
experience across the board to ensure that every customer can continuous improvement in improving customer experience.
access and use the best products and services whenever and For the NPS classification, Bain & Company divides the NPS
wherever they need them. value category into 4 categories:
Table 13. NPS categorization according to Bain & Company
Category Score
Good NPS > 0
Favorable NPS > 20
Excellence NPS > 50
World Class NPS > 80
By the end of 2024, Telkom Group's NPS increased to 58 points. These NPS points are categorized as "Excellence" based on the
above categories. The main reasondriving the increase in NPS include improving the quality of services. [POJK F.30]
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Table 14. NPS Telkom Group 2023-2024
Customer Experience 2024 2023
Net Promoter Score 2H 2024 1H 2024 2H 2023 1H 2023
Telkom Group 58 58 56 57
Points Increase 0 2 -1 2
Table 15. NPS Enterprise 2023-2024
Customer Experience 2024 2023
Net Promoter Score 2H 2024 1H 2024 2H 2023 1H 2023
Telkom (Enterprise) 68 68 65 73
Points Increase 0 3 -8 7
Table 16. NPS Wholesale 2023-2024
Customer Experience 2024 2023
Net Promoter Score 2H 2024 1H 2024 2H 2023 1H 2023
Telkom (Wholesale) 72 73 73
Points Increase -1 0 9
Table 17. NPS Consumer Fixed Broadband (Telkomsel-Indihome) 2023-2024
Customer Experience 2024 2023
Net Promoter Score 2H 2024 1H 2024 2H 2023 1H 2023
Telkom (Fixed broadband) 56 51 47 35
Points Increase 5 4 12 5
Table 18. NPS Consumer Mobile Broadband (Telkomsel-Mobile) 2023-2024
Customer Experience 2024 2023
Net Promoter Score 2H 2024 1H 2024 2H 2023 1H 2023
Telkom (mobile broadband) 48 49 49 53
Points Increase -1 0 -4 -1
Table 19. NPS Digital Business 2024
Customer Experience 2024 2023
Net Promoter Score 2H 2024 2H 2023
Telkom (Digital Business) 43 44
Points Increase -1 -
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Telkom Group also upholds a commitment that goes beyond To support this initiative, Telkomsel collaborated with Silang.
the number. We believe that all customers have rights to a id in providing Indonesian Sign Language (Bisindo) training to
fair experience. Therefore, we remain dedicated to providing service officers. With these skills, staff can communicate more
inclusive services. Since 2023, Telkomsel has provided services effectively with customers with disabilities, creating a more
for customers with disabilities in submitting complaints. comfortable and inclusive experience.
Telkomsel now offers "Teman Tuli" at 19 GraPARI points across
Indonesia that allow customers with hearing impairments to
communicate with GraPARI staff.
Figure 35. Teman Tuli GraPARI
In addition, service facilities have been adapted to the needs provide priority access, allowing customers with disabilities to
of people with disabilities, including access for wheelchair get service without long queues for a more efficient experience.
users, inclusive toilets, and comfortable waiting rooms. We also [POJK. F.17]
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Responsible Product Innovation [POJK F.26]
Telkom ensures that each product not only meets quality accompanying electronic materials and can be accessed via
standards, but also has a positive impact on customers' daily Telkom’s official website.
lives, from the planning stage to the launch. Telkom also
continues to innovate by delivering smart solutions that improve As part of its commitment to quality, Telkom has implemented
customer experience. Most importantly, we ensure that every the Telkom Integrated Quality Assurance (TIQA) program to
product sold, such as optical network terminals (ONTs), has ensure the quality of products and services for customers. TIQA
gone through a thorough safety testing and evaluation process. focuses on the after-sales aspect and customer service policy,
This is done to ensure customer safety and ensure compliance ensuring the best experience for users. Until now, Telkom has
with applicable standards in Indonesia. Comprehensive never recalled products due to safety reasons.
product and services information is made available through [GRI 416-1][GRI 416-2] [POJK F.27][POJK F.28][POJK F.29]
Utilization of Artificial Intelligence (AI) for Innovative Solutions
Telkom Group focuses on leveraging artificial intelligence AI simpler work processes, ultimately enhancing the productivity
technology to deliver more personalized, fast, and relevant of companies and agencies.
services. However, Telkom Group is also committed to
implementing AI responsibly to maximize impact for customers. Telkom's AI services offer six comprehensive AI solutions
To achieve this, Telkom has established an AI Task Force which designed to improve the operational efficiency of its users:
is tasked with formulating AI development strategies within - Natural Language Processing (NLP) analyzes data and text in
the company. This technology is not only used to improve human language through machine learning technology.
operational efficiency, but also to bring innovative solutions to - AI Predictive Analytics enables forecasting various business
customers. opportunities by utilizing modeling and statistics from
historical data.
Telkom's AI development strategy aims to increase productivity - AI Data Analytics and Management, supports users in
and efficiency both internally and externally, as well innovating managing and maintaining data quality to ensure that
to support businesses and open up new business opportunities. business decisions are based on accurate and quality
The implementation of AI in Telkom Group includes the use of information.
Chatbots for Veronica Agent customer service at Telkomsel - Generative AI that transforms text into different types of
and Indibiz at Telkom. With the integration of Chatbots in both conversational content to data visualization.
services, users can now not only ask questions about their - Computer Vision analyzes visual data by identifying objects
problems, but also available services and browse products using cameras, to improve security to optimize public
more easily. A chatbot called Bizy in the myIndibiz ecosystem services.
helps Small and Medium Enterprises (SMEs) in Indonesia to get - BigVision's AI-based Object Detection solution presented
tailored solutions based on their needs in digital products and by BigBox is capable of vehicle counting, crowd detection,
services. and people counting, which can monitor conditions in the
field in real time.
To me et marke t nee ds relate d to the use of Artificial
Intelligence (AI) technology, Telkom has transformed BigBox As part of quality assurance, the implementation of AI at Telkom
into a comprehensive AI solution provider platform. BigBox's is also within the scope of TIQA, which includes cyber patrols,
solutions help companies and agencies to adopt AI and data vulnerability assessments, and rigorous testing to ensure that
analytics with ease. AI from BigBox can support smarter and the system meets security standards and protects the privacy
of customers and employees.
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"We have leveraged AI internally to enhance efficiency and productivity, not only in business but
also in human capital management, finance, and various operational processes. AI has proven to
"
streamline and optimize processes, making them leaner and more efficient, especially in areas that
previously required technological enhancement."
Komang Budi Aryasa
EVP Digital Business and Tecnology Telkom
(at the INFINITE Conference 2024, held at Telkom Landmark Tower, Jakarta, on Wednesday (October 30)
Collaboration with the Ministry of SOEs in Recruitment Efficiency
In 2024, Telkom collaborated with the Ministry of SOEs to Telkom implemented TIQA, including cyber threat monitoring,
improve the efficiency of the recruitment system through the vulnerability assessment, and system testing to ensure the
implementation of the “Dokumen AI”. This technology allows security and reliability of the solution. With this step, “Dokumen
for automatic and accurate evaluation of participants' uploaded AI” not only improves the efficiency of the hiring process, but
documents, ensuring compliance with the requirements also guarantees a secure and reliable system for all users.
that have been set. Before the launch of the “Dokumen AI”,
Digital Inclusivity and Community
Engagement
By providing affordable telecommunication services and not only promotes equal access to information and economic
digital-based empowerment programs, Telkom Group opportunities, but also strengthens community engagement in
ensures that all levels of society, including in remote areas, sustainable digital transformation.
can experience the benefits of connectivity. This initiative
Management Approach
Telkom Group is committed to enhancing digital inclusivity and empowering communities as part of our
sustainability strategy. We ensure that access to digital technology and services reaches vulnerable groups,
including people in remote areas, people with disabilities, and micro and small businesses. Through its
community engagement program, under the responsibility of the Social Responsibility Center (SRC), Telkom
initiated digital skills training, technology-based talent development, and strategic partnerships to expand
access to the digital economy. The effectiveness of this approach is measured through the level of community
participation, project sustainability indicators, and the socio-economic impact produced. With this step,
Telkom contributes to the creation of an inclusive, equitable, and sustainable digital ecosystem for all levels
of society. [GRI 3-3]
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Digital Inclusivity
As a major player in the telecommunications industry, Telkom BTS, including Regular BTS, Merah Putih BTS, and Broadband
Group is fully aware of its responsibility to play an active role in BTS, to support access to data (internet) services in the 3T
equitable digital access in Indonesia. Therefore, we continue to area and border areas with Singapore, Malaysia, Vietnam, Timor
accelerate infrastructure development and network expansion Leste, Australia, the Philippines, and Papua New Guinea. In
that reaches all over Indonesia to provide optimal impact on collaboration with the government through BAKTI Kominfo,
various elements of society. Telkomsel has also built BTS Universal Service Obligation
(USO) in villages without communication services to enhance
By 2024, Telkomsel's network has reached 99% of Indonesia's productivity and the community's economy.
population. In addition, Telkomsel has operated thousands of
Building Connectivity for Equitable Access in Jayapura Regency
PT. Telkom Akses Indonesia and Diskominfo Jayapura Regency held a meeting with the Demoutru Indigenous Peoples
(MA) in Nimboran District to solve the problem of obstruction on Telkom's fiber cable withdrawal route. The community
highlighted the lack of coordination in the installation of telecommunication infrastructure in customary lands,
while the government emphasized the importance of telecommunication services in customary lands for equitable
development.
The Head of the Communication and Information Service, Gustaf Griapon, emphasized that telecommunication
access must be evenly distributed, not only in the city of Sentani, but also in remote areas such as Depapre, Nimboran,
and Nimbokrang. This infrastructure is considered crucial for connectivity and regional economic growth.
Through this dialogue, it is hoped that an agreement will be reached that supports the development of
telecommunications in an inclusive manner, provides benefits to the community, and ensures wider connectivity in
Jayapura Regency.
In the other hand, Telkomsat through "Telkomsat Berbagi" service is also a solution for remote areas that are difficult
provides MangoStar satellite internet services to support to reach by conventional networks, supporting the SMEs,
BNPB's response after floods and landslides in Luwu Regency, enterprise, government, and maritime sectors. This initiative
South Sulawesi. Communication disruptions that occurred at accelerates post-disaster recovery and affirms Telkomsat's
the BNPB Post at the Luwu Regent Office can now be overcome commitment to providing technology that supports critical
with reliable connectivity, allowing officers to stay connected needs. In the future, we will continue to expand communication
and coordinate more effectively. access to strengthen Indonesia's digital resilience.
[POJK. F.23][GRI 413-1]
MangoStar delivers low-latency, satellite-based true
unlimited broadband, ideal for real-time communication. This
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Figure 36. MangoStar services from Telkomsat, connectivity solution for underdeveloped areas
Community Engagement
[POJK F.25]
Telkom Group also believes that our digital capabilities can be investments in four pillars: environment Rp 48.3 billion, social
optimized to have a positive impact on the wider community. Rp 61.25 billion, economic Rp 34.8 billion, and law & governance
Therefore, Telkom consistently runs the TJSL program by Rp 0.36 billion, with a total of Rp 144.8 billion. This section only
collaborating with various parties, including the government, describes programs in the education and economic sectors,
state-owned enterprises, academics, the community, the while environmental programs have been discussed in the Save
media, and employees through the employee volunteering Our Planet section.
program. In 2024, Telkom's TJSL program focussed on
Table 20. Purpose and intiative of Telkom TJSL
Education Economics
Sector
Uplift Impactful Social Empowerment Strengthen Excellent SMEs Digital Capacity
Purpose Encouraging the digitalization of the education Strengthening the digital capabilities of SMEs
sector
Initiative • Digital learning school and cyber security • The SMEs development program is integrated
awareness through:
• Digital skills for vocational and teacher • Increasing SMEs Business Capacity through
certification SMEs Go Modern
• Digital empowerment program for woman • Supporting the process of digitizing SMEs
• Digital skill for disabilities management (Social Media Marketing &
• Sociodigipreneurship packaging grants) through SMEs Go Digital
• Accelerating Online Market Expansion
(e-commerce/online stores) through SMEs Go
Online
• Expanding International Market Access through
SMEs Go Global
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04 05 09
Encouraging the Digitalization QUALITY
EDUCATION
GENDER
EQUALITY
INDUSTRY, INNOVATION
AND INFRASTRUCTURE
of the Education Sector
Digital Learning School dan Cybersecurity Awareness
Telkom is committed to supporting schools and students in gaining access to learning applications, internet and
computers as well as improving ICT skills for learning purposes as well as supporting digital education in Indonesia,
especially in 3T areas. The Digital Learning School has been implemented since 2021 and Cybersecurity Awareness was
introduced in 2024. In 2024, digital infrastructure support expanded to 472 schools, up from 435 schools in 2023,
covering 19 provinces and 49 districts/cities. This increase had a significant impact, with the number of beneficiaries
reaching 30,100 students, compared to 15,810 students in the previous year
DigiUp: Digital Skills Training for High School/Vocational Students
Telkom DigiUp is an initiative to support the development
of young digital talents for high school/vocational high
school students who are nationally certified in accordance
with the digital industry since 2022. This program is in
collaboration with the Provincial Regency/City National
Education, Universities and Certification Institutions as
well as the results of collaboration between the SRC Unit
and the Telkom Education Foundation (YPT). By 2024,
Telkom provided 11 training topics for students, including
cybersecurity, web programming, and UI/UX design. The
number of trainees reached 1,150 students, with 1,007 of
them successfully graduating.
Figure 37. Telkom DigiUp
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Indonesia Digital Learning: Teacher Certification
Telkom provides teacher competency improvement
training assistance that includes training and certification.
Telkom has collaborated with Regency/City, Provincial,
PGRI, and Higher Education to improve teacher
competency based on digitalization since 2014. In 2024,
the teacher training program covered two training scopes
for teachers, namely Information and Communication
Technology-based learning and the use of digitalization to
support education. A total of 1,602 teachers participated
in the training spread across Malang, Serang, and West
Java, an increase from 1,150 participants in 2023.
Figure 38. Indonesia Digital Learning for Great
Teacher
Bootcamp Digital Empowering for Women
Figure 39. Digital Empower Women Bootcamp women
Telkom is committed to supporting women, housewives, and the women's community in entrepreneurship to improve
the family economies through training and mentoring programs. In 2024, for the first time, 484 participants received
assistance in various programs, including the Digital Literacy Women Empowering Women Bootcamp for housewives in
Donggala, Digital Empowerment for Women in Jatimalang, as well as similar trainings in Medan and Denpasar. Telkom
Witel Magelang also collaborated with Rumah BUMN through the Digital Empowerment Program for Women, which
supports the community of Kalaju fishermen's wives in Purworejo. This program equips participants with digital skills,
from ideation to marketing strategies, therefore they can be more independent in digitizing their businesses and
increasing competitiveness in the market.
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ICT Skills Training and Certification and Device Assistance for Disabled
Groups
Telkom has regularly held ICT training for groups
with disabilities to support education, work, and
communication since 2021. In 2024, as many as 675
people with disabilities in Palembang, Purbalingga,
Yogyakarta, Central Java, and West Java received ICT
infrastructure training and assistance. Telkom also
distributed Personal Computer (PC) Multimedia and
i-Chat applications to 11 Special Schools (SLB), helping
more than 300 deaf-speech students communicate
more effectively.
Figure 40. ICT training for persons with disabilities groups
Sociodigipreneurship
Figure 41. Innovilage award
Telkom consistently supports the use of digital science and technology through funding for social projects in the
Innovillage program, as a tangible manifestation of the implementation of the Tri Dharma of Higher Education. Since
its inception, Telkom has funded more than 163 social projects with a total budget of Rp5.5 billion.
In addition, Telkom also distributed Innovillage social assistance in all Telkom Regional areas amounting to Rp3.9
billion, covering 30 locations with 1,500 beneficiaries. Since it has started, as many as 60 student social project
groups had participate, with an allocation of Rp4.8 billion, providing benefits to 12,000 villagers in various provinces
and districts/cities.
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Digistar
Figure 42. DIGISTAR 2024 participants
As part of its commitment to develop the digital In addition, Digistar Internship provides internship
talent ecosystem in Indonesia, Telkom Indonesia opportunities for students and students who gain
presents Digistar, a strategic initiative that also practical experience in a real work environment,
serves as the company's employer branding program, apply the knowledge that has been learned and
to develop the potential of young talents end- understand the dynamics of the digital industry
to-end, by involving the collaboration of various directly.
parties, including universities, agencies, institutions
and the edu-tech community and digital since To build synergy to accelerate digital transformation,
2022. This program is designed to accelerate digital Digistar Community and Digistar Connect serve as
transformation, particularly in human resources, collaboration platforms with communities engaged
by shaping and nurturing future digital talent to in educational technology (edu-tech), digital skills,
be ready for the workforce while bridging the gap and youth that are in line with Telkom's values. In
between the supply of digital talent and industry addition, there are roadshows and networking events
demands. This is implemented by providing access that open opportunities for students to get to know
to learning and work experiences that align with the the professional world better from an early age.
telecommunications and technology industries.
Furthermore, to strengthen collaboration
Digistar consists five main sub-programs designed and innovation, Telkom also presents Digistar
to accelerate the development of future talent Club, a community where digital talent can
potential. The Digistar Class offers an intensive share knowledge, network, and grow together.
mentoring program that hones participants' Complementing this initiative, Digistar Story
digital and soft skills, supported by experienced serves as a source of inspiration and insight, helping
professionals. This program is open to university participants understand digital trends, innovations,
students, fresh graduates, and digital communities and the diversity of industries.
to ensure that Indonesian digital talent can compete
globally. Digistar Connect is a roadshow and campus Through its various activities and initiatives, the
visit program, including engagement with the Digistar program contributes to shaping top-
diaspora. tier digital human resources capable of driving
sustainable economic growth and supporting
Indonesia’s national digital transformation agenda.
Over four years, Digistar has engaged more than
60,000 young Indonesian talents, enhancing
their digital competencies to remain competitive,
unlocking digitalization opportunities across
industries, and strengthening the digital ecosystem.
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08
Strengthening the Digital DECENT WORK
AND ECONOMIC
CROWTH
Capabilities of SMEs
SMEs Empowerment Program
Telkom targets a 10% growth in the number of “UMK
Naik Kelas” under Telkom's guidance every year. In 2024,
Telkom exceeded this target with a 10.6% increase in
SMEs advancing, measured by revenue growth, workforce
expansion, and asset improvement. To achieve this
target, Telkom organized the SMEs Business Capacity
Strengthening program, which includes the Go Modern
and Go Digital initiatives as well as penetration into
digital and global markets through the Go Online and Go
Global programs.
Figure 43. SMEs empowerment by Telkom
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Go Modern
Figure 44. Indibiz Training for SMEs
This program aims to improve the quality of SMEs For many SMEs, obtaining business legality is the
products by providing assistance in registering first step towards greater growth. This year, 5,647
Business Identification Numbers (NIB) through SMEs managed to obtain NIB certification, more
the Online Single Submission (OSS) institution. than 4,578 SMEs in the previous year. In addition,
Additionally, Telkom support SMEs in obtaining 3,756 MSEs received halal certificates and SPP-
Household Industry Food Production Certification IRT, up from 2,107 MSEs in 2023.
(SPP-IRT) and Halal Certification to ensure
product quality standards and competitiveness in Beyond legal compliance, skill development
the market. remains a key focus. A total of 2,581 SMEs
participated in technical training to improve their
Beyond the certification, Telkom also provides product and service quality, a significant increase
digital marketing training for beginners, technical from just 320 SMEs the previous year. Moreover,
skill development for SMEs, and the Packfest 615 SMEs showcased their products in mini bazaars
Packaging House program to help SMEs increase and exhibitions, expanding their market reach.
the attractiveness of products through more
professional packaging. According to Social Return With more SMEs advancing to higher business
on Investment (SROI) measurement, the Packfest levels, this program continues to pave the way
program shows a ratio of 1:2.23. for small business owners to become more
independent, competitive, and ready to thrive in
Throughout 2024, more and more SMEs have the digital era.
received support to develop through the Go
Modern program. From year to year, these efforts
have shown tangible results, with 18,102 SMEs
receiving coaching, an increase from 11,180 SMEs
in 2023.
sales levels, such as brand packaging design."
"
"Every day, I make traditional timphan cakes to sell, with me joining this RKB, I know that packaging affects
Rika
a member of the RKB Sabang UKM
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Go Digital
Figure 45. PadiUMKM utilization by SMEs
This program aims to drive business digitalization. Telkom supports SMEs in expanding access to the
In 2024, Telkom has conducted various trainings digital market through training at Rumah BUMN
to accelerate the digital transformation of SMEs. (RB) accross various regions, helping them market
The digitalization training creates shared value products in e-commerce such as Tokopedia. To
(CSV) is carried out with the utilization of KasirAja, increase visual appeal, Telkom also held product
PadiUMKM, and Indibiz, which helps to improve photography training and launched the Go Digital
operational efficiency and expand market access program through TikTok Jalin Nusantara, thus SMEs
for business actors. Additionally, Telkom also held can more effectively utilize social media.
digital and content marketing training in Makassar
to strengthen online marketing strategies for In 2024, as many as 16,845 SMEs benefited from
SMEs. this program, an increase from 10,844 in 2023.
This support strengthens the competitiveness of
SMEs in the digital era.
"Since adopting the santri card, we feel very helped. We can understand the preferences of students"
when transacting in canteens or cooperatives, making it easier to determine the stock of snacks needed.
In addition, classic problems such as lost student money have also been drastically reduced."
Hani Buntari
Squad Leader of Telkom Go Digital Islamic Boarding School
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Go Online
This program aims to support the digitalization collaborating with Tokopedia to help SMEs take
of SMEs to increase online sales. In 2024, advantage of marketplace features to increase
Telkom held Ramadha Fest Online to encourage traffic and sales. Throughout 2024, as many
transactions during Ramadan as well as Shopee as 5,216 SMEs benefited from the Go Online
marketplace optimization training to increase the program, a significant increase from 4,060 SMEs
competitiveness of digital businesses. in 2023. This program helps SMEs adapt to the
digital ecosystem, expand their market reach, and
In addition, Telkom held Go Online training increase their competitiveness online.
roadshows at various Telkom SOEs in Indonesia,
"After participating in the Go Online training from Rumah BUMN Telkom, I learned how to
market products more effectively. As a result, sales increased from 10% to 30%"
"
Ni Putu Sekaryati
a Balinese sandal craftsman
Go Global
In addition to domestic marketing, Telkom Bugis (Singapore), Malay Day, and Malaysia
supports its fostered SMEs to Go Global through International Tourism Expo. This number increased
the Go Global program. In 2024, as many as 96 significantly compared to 2023 which only
SMEs participated in international exhibitions such reached 22 SMEs, expanding export opportunities
as Celebration of Nature's Palette (Japan), Gayeng and global exposure for local business actors.
"Participating in international exhibitions and business matching is a strategic step to encourage SMEs
to Go Global, expand the market, and increase their horizons to be able to compete at the international
"
level"
Helmy Fadly
CEO Rumah BUMN Aceh
at the 2024 Malaysia International Tourism (MIT) Expo Pahang.
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Summary of Social Community Engagement Support and
Achievements
Table 21. Achievements of Sustainable Projects/Activities in 2022–2024
Sustainable Projects/
SDGs Indicator Code Metrics 2024 2023 2022
Activities
Digital Learning School and
04 05 Cybersecurity Awareness Number of Schools 472 435 364
QUALITY GENDER
EDUCATION EQUALITY
Number of
30,100 15,810 18,200
Students
09
Digi Up: Digital Skills Number of
1,150 2,170 4,917
INDUSTRY, INNOVATION
AND INFRASTRUCTURE
Debriefing for High School/ registrants
Vocational Students Number of
1,007 1,397 1,040
participants passed
Indonesia Digital Learning: Number of
1,602 1,150
Teacher Certification Participants
Number of 4 location 3 Location
locations points points
ICT Skills Training and
Certification and Device Number of
675 980 326
Assistance for Disabled Registrants
Groups
Bootcamp Digital Number of
484
Empowering for Women Participants
Digistar Class Number of
18,394 21,183 12,453
Participants
Go Modern
Beneficiaries 18,102 11,180 15,261
SMEs obtain NIB
08 5,647 4,578 3,785
DECENT WORK
certification
AND ECONOMIC
CROWTH
SMEs get SPP-IRT 2,127
SMEs obtain Halal 2,107 1,362
1,629
Certification
SMEs participate
in technical skills 2,581 320
training
Go Digital SMEs beneficiaries
16,845 10,844 15,135
of the program
Go Online SMEs beneficiaries
5,793 4,060 5,216
of the program
Go Global SMEs beneficiaries
96 22 21
of the program
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Digital Inclusivity and
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Social Performance Indicators
Table 22. Performance of Diversity, Equity, and Inclusion at Telkom
PT Telkom Indonesia Tbk
Metric
2024 2023 2022
Employees by gender
Male employees 2,703 4,709 5,887
Female employees 2,227 2,760 3,032
Total employees 4,930 7,469 8,919
Employees by status and gender
Permanent employees (male) 2,571 4,535 5,373
Contract employees (male) 132 174 514
Permanent employees (female) 2,135 2,635 2,858
Contract employees (female) 92 125 174
Non-Employee Status Workers
Interns 2,265 1,475 1,915
Employees by region
Regional I 261 488 679
Regional II 407 904 2,045
Regional III 493 937 1,288
Regional IV 202 362 478
Regional V 204 361 512
Non Regional 3,363 4,417 3,917
Employees by age
>50 years old 1,028 2,300 2,892
30 – 50 years old 2,470 3,044 3,457
<30 years old 1,432 2,125 2,570
Employees by education level
Pre-Lecture 175 779 2,570
Diploma 129 437 637
Bachelor 3,175 4,628 5,485
Postgraduate 1,451 1,625 1,791
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PT Telkom Indonesia Tbk
Metric
2024 2023 2022
Age profile by level of staffing (Senior management)
>50 years old 67.3% 50% 50.4%
30 – 50 years old 32.7% 50% 49.6%
<30 years old - - -
Age profile by level of employment (Intermediate management)
>50 years old 39.3% 35.3% 32.7%
30 – 50 years old 60.7% 64.6% 67.3%
<30 years old 0.1% - -
Age profile by level of employment (Supervisor)
>50 years old 10.4% 35.6% 41.5%
30 – 50 years old 55.2% 32.2% 28.4%
<30 years old 34.4% 32.2% 30.1%
Age profile by staffing level (Staff and others)
>50 years old - 0.4% 0.3%
30 – 50 years old 16.3% 9.4% 8.4%
<30 years old 83.7% 90.2% 91.3%
Gender profile by level of employment (% female)
Senior management 15% 14.8% 9.4%
Associate management 36.4% 30.7% 28.2%
Supervisor 50.7% 38.7% 33.9%
Staff and others 54.8% 49.3% 49.9%
Employees with disabilities by gender
Male employees 14 13 6
Female employees 8 6 5
Recruitment by gender
Male employees 85 62 154
Female employees 77 50 153
Recruitment by age
>30 years old 60 22 31
26 – 30 years old 40 34 113
18 - 25 years old 62 56 163
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Community Engagement
PT Telkom Indonesia Tbk
Metric
2024 2023 2022
Recruitment by placement
Regional 1 7 5 20
Regional 2 5 4 39
Regional 3 13 6 37
Regional 4 2 2 22
Regional 5 7 4 17
Non Regional 128 91 172
Employees with contract status based on region
Regional 1 7 12 46
Regional 2 13 16 88
Regional 3 21 22 159
Regional 4 4 6 36
Regional 5 9 13 50
Non Regional 170 230 309
Turnover by gender
Male employees 2,096 1,452 936
Female employees 604 418 339
Turnover rate based on reason
Voluntary (self-request) 1% 0.6% 3.5%
Involuntary (i.e., being a director in a state-owned
0.1% 0% 0.2%
enterprise, disciplinary violation)
Others (i.e., retirement, death) 98.9% 94% 96.3%
Employees who have maternity leave rights
Male employees 2,485 3,902 5,330
Female employees 2,090 1,810 2,843
Employees who take maternity leave rights
Male employees 99 90 106
Female employees 132 174 30
Employees who return to work after maternity leave
Male employees 107 90 75
Female employees 130 145 21
Employees who are still working after 12 months after returning to work
Total employees 167 74 33
Employees who receive gender-based training
Certification training (male) 871 549 620
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PT Telkom Indonesia Tbk
Metric
2024 2023 2022
Certification training (female) 572 313 334
Leadership Development Program (male) 256 140 428
Leadership Development Program (female) 148 51 231
Regular training (male) 2,525 2,870 7,216
Regular training (female) 1,735 1,657 3,886
Average training hours in a year
Total employees 265.96 65.16 53.27
Basic salary ratio
Ratio of basic salary and remuneration of female
1:1 1:1 1:1
employees to male employees for each position
Number of incidents of discrimination
Total number of incidents 0 0 0
Employee feedback
Employee feedback related to administration and
7,982 6,364 4,626
service
Total employee feedback 30,124 26,656 17,033
[GRI 2-7] [GRI 2-8] [GRI 401-1] [GRI 401-3] [GRI 404-1] [GRI 404-3] [GRI 405-1] [405-2]
Table 23. Telkom's Occupational Health and Safety Performance
PT Telkom Indonesia Tbk
Metric
2024 2023 2022
Number of deaths due to work accidents in
0 0 0
employees
Number of work accidents with high consequences 0 0 0
Work Accident Rate 0 0 0
[GRI 403-9]
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Community Engagement
Table 24. Systemic Disruption Risk Performance of Telkom Group
PT Telkom Indonesia Tbk
Metric
2024 2023 2022
Fiber Optic Backbone Disruptions
Average Disruption Frequency 4.652 3.811 3.927
Submarine Cable System (SCS) Disruptions
Average Disruption Frequency – Wet Plant* 19 6 19
Average Disruption Frequency – Dry Plant** 1 0 4
Customer Service Disruptions
Q Disruptions *** 2,30 2,88 3,59
Average Disruption Repair Time (hours) 5,9 6,18 6,2
Description
* Wet Plant (OSP - Outside Plant): Refers to the components or equipment of the Submarine Cable Communication System (SCCS) located in
marine or underwater environments. These include submarine optical fiber cables, repeaters, equalizers, and branching units.
** Dry Plant (ISP - Inside Plant): Refers to the components or equipment of the Submarine Cable Communication System (SCCS) located onshore
or within station facilities. These include optical fiber cables, SLTE (Submarine Line Terminal Equipment), DWDM (Dense Wavelength Division
Multiplexing), PFE (Power Feeding Equipment), and others.
***Q Disruption: Represents the number of affected customers per 100 customers within a 30-day measurement period.
[TC-TL-550a.1]
Table 25. Telkom Group's Diversity, Equity, and Inclusion Performance
PT Dayamitra
PT Telkom Selular
Telekomunikasi Tbk Other Subsidiaries** Telkom Group
(Telkomsel)
Metric (Mitratel)
2024 2023 2022 2024 2023 2022 2024 2023 2022 2024 2023 2022
Employees by gender
Male employees 4,796 4,856 4,289 410 373 379 6,837 6,081 6,099 14,746 16,109 16,654
Female employees 1,420 1,453 1,166 193 164 158 3,087 2,668 2,783 6,927 7,045 7,139
Total employees 6,216 6,309 5,455 603 537 537 9,924 8,749 8,882 21,673 23,064 23,793
Employees by status and gender
Permanent employees 4,732 4,765 4,245 394 285 262 5,898 4,922 4,980 13,595 14,507 14,860
(male)
Contract employees 64 91 44 16 88 117 939 1,159 1,119 1,151 1,512 1,794
(male)
Permanent employees 1,313 1,301 1,076 185 128 101 2,467 2,034 2,056 6,100 6,098 6,091
(female)
Contract employees 107 152 90 8 36 57 620 634 727 827 947 1,048
(female)
Gender profile by level of employment (% female)
Senior management 16% 12% 12% 0% 0% 0% 4% 7% 9% 13% 12% 10%
Associate management 14% 13% 12% 6% 5% 8% 19% 20% 19% 23% 22% 22%
Supervisor 22% 22% 20% 22% 2% 17% 31% 29% 28% 28% 30% 28%
Staff and others 34% 34% 31% 36% 36% 33% 49% 57% 59% 44% 45% 47%
Employee recruitment
Total rekrutmen 141 389 210 114 67 32 423 392 354 840 960 903
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PT Dayamitra
PT Telkom Selular
Telekomunikasi Tbk Other Subsidiaries** Telkom Group
(Telkomsel)
Metric (Mitratel)
2024 2023 2022 2024 2023 2022 2024 2023 2022 2024 2023 2022
Employee turnover rate
Total turnover rate 4% 2% 4% 8% 12% 6% 6% 8% 8% 19% 7% 9%
Turnover (% of total turnover)
Voluntary 15% 26% 19% 63% 85% 70% 38% 34% 54% 33% 35% 44%
Involuntary 48% 26% 16% 0% 0% 0% 12% 18% 2% 14% 14% 3%
Other 38% 48% 65% 37% 15% 30% 50% 48% 45% 50% 51% 53%
Employees who take maternity leave rights
Male employees 243 75 246 19 18 17 64 51 43 424 234 412
Female employees 83 301 51 7 10 4 27 29 27 249 514 112
Employees who return to work after maternity leave
Male employees 243 75 246 19 18 17 64 51 43 432 234 381
Female employees 82 301 51 7 10 4 27 29 27 246 485 103
Employees who are still working after 12 months after returning to work
Total employees 325 376 297 26 28 21 30 80 70 548 558 421
Average training hours in a year
Male employees 69 47 38 16 12 15 595 954 521 411 646 356
Female employees 27 33 33 8 5 7 612 513 357 414 346 245
Total employees 60 44 37 24 17 22 1,207 1,467 878 825 992 601
* Other Subsidiaries are represented by all Telkom subsidiaries except Telkomsel and Mitratel.
[GRI 401-1] [GRI 401-3] [GRI 404-1] [GRI 405-1]
Table 26. Telkom Group's Health and Safety
PT Dayamitra
PT Telkomunikasi Seluler
Telekomunikasi Tbk Other Subsidiaries** Telkom Group
(Telkomsel)
Metric (Mitratel)
2024 2023 2022 2024 2023 2022 2024 2023 2022 2024 2023 2022
Number of deaths due to 0 0 0 0 0 0 0 0 0 0 0 0
employee accidents
Number of work 0 0 0 0 0 0 0 0 2 0 0 2
accidents with high
consequences
Rate of work accidents 0 0 0 0 0 0 4,725 4,735 NA 4,725 4,735 NA
*Other subsidiaries are represented by PT PINS Indonesia (PINS), PT Telekomunikasi Indonesia International (Telin), PT Sigma Cipta Caraka (Telkom
Sigma), PT Telkom Akses (Telkom Akses), PT Graha Sarana Duta (Telkom Property), and PT Telkom Satelit Indonesia (Telkomsat). [GRI 403-9]
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Community Engagement Indicators
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
05
Elevate Our
Business
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Environmental Costs Environmental Performance
2024 SUSTAINABILITY REPORT 121
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Elevate Our Business Cyber security & Data
Regulatory Compliance Ethical Business Practices
Privacy
Elevate Our Business
Strong governance enables Telkom Group to Elevate Our Business designed not only to drive short-term performance, but also to
by enhancing competitiveness, strengthening stakeholder ensure that stakeholders can grow and thrive alongside Telkom
trust, and ensuring long-term sustainability. By upholding the sustainably.
principles of transparency, accountability, and compliance,
Telkom does not only meets regulatory requirements but also Telkom Group's governance is built on three key pillars:
fosters an innovative and sustainable business ecosystem. Regulatory Compliance, Ethical Business Practices, and Cyber
Security & Data Privacy—ensuring legal adherence, operational
For Telkom, effective governance supports better risk integrity, and robust data protection. Beyond these core areas,
management, operational optimization, and the creation Telkom also addresses non-material aspects, such as supply
of growth opportunities aligned with the evolving chain management.
telecommunications industry. Telkom ensures every initiative is
Material Topics 2030 Target 2024 Performance
Regulatory compliance 100% compliance with applicable 100%
regulations, with no proven major cases.
Ethical business practices Compliance with business ethics, with 100%
100% of employees signing integrity
pacts.
SNI ISO 37001:2016 SMAP certification 100%
for Telkom and its directly owned
subsidiaries.
100% of whistleblowing complaints are 100% of whistleblowing complaints are
followed-up followed up
100% of human rights-related 100% followed up, 0 complaints proven
complaints are followed up. related to human rights (respectful
workplace)
Cyber security and data privacy No critical data leaks have occured 0 critical incidents
100% employee passing rate in 95.63%
cybersecurity awareness training.
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Responsible Supply Chain
In general, Telkom has established a policy for managing and As a vital telecommunications infrastructure provider, Telkom
overseeing all material topics. Specific approaches for each ensures secure data management and compliance with
topic are defined in separate policies and strategies. Cyber regulations and business ethics standards. Through robust
security, data privacy, ethical business practices, and regulation information security governance, anti-corruption policies,
compliance are top priorities for Telkom in safeguarding whistleblowing systems, and periodic audits, Telkom is
customer trust and ensuring business sustainability. committed to fostering a transparent, ethical, and sustainable
business ecosystem.
Telkom’s sustainability policies are outlined on the ESG policy page, covering the following areas:
1. Board of Directors' Function and 6. Roles and Responsibilities of Committees or
Management's Role in ESG and Climate Divisions responsible for ESG and Climate
Aspects Aspects
2. Risk Management System Framework and 7. Scope of Telkom Group's Business Ethics
Policy Guidelines
3. Corporate ESG Umbrella Policy 8. ESG and Climate Governance Structure
4. Respectful Workplace Policy 9. Information Security Governance
5. Disaster Management Policy 10. Personal Data Protection Governance
11. Corporate Management, Security, and
Safety Policy
Elevate Our Business
Regulatory compliance Ethical business practices Cyber security and Data Responsible Supply Chain
• Ethical product • Anti-corruption privacy • Responsible
marketing • Personal data procurement process
• Whistleblowing
• Fair business conduct protection • Local parties
• Cyber security involvement
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Regulatory Compliance
Telkom is committed to conducting business in full compliance optimal compliance, Telkom implements robust policies and
with applicable regulations and industry standards in the procedures aligned with regulatory requirements. Additionally,
telecommunications sector. Regulatory compliance is not just a stringent compliance system is in place to identify, manage,
a legal obligation but a fundamental pillar in ensuring business and mitigate legal risks that could impact the company’s
sustainability and maintaining stakeholder trust. To uphold operations. [GRI 2-27]
Management Approach
Telkom is committed to conducting its business sustainably by ensuring regulatory compliance through the
principles of transparency, risk mitigation, and continuous improvement. This approach ensures that all
operational and corporate governance processes align with both internal policies and legal regulations.
To safeguard the company and its stakeholders, Telkom employs a systematic approach to identifying,
assessing, and managing legal risks. Telkom has implemented the following measures
• Conducting legal reviews of corporate action plans and business contracts.
• Coordinating and providing legal assistance across all relevant units to resolve litigation cases in accordance
with internal and external regulations.
• Reviewing internal regulations before their issuance to ensure compliance.
• Strengthening competencies in handling business disputes, both litigation and non-litigation
In marketing, Telkom prioritizes clear, fair, and responsible communication, in compliance with consumer
protection regulations and high business ethics standards. Additionally, in business competition, Telkom
upholds the principles of fairness and antitrust compliance to foster a healthy and competitive business
environment.
Ethical Product Marketing
For Telkom, responsible product marketing is fundamental to Ethics within the Telkom Group and the Company Regulation
building customer loyalty and trust. The company is committe d on Guidelines for the Preparation and Management of
to fair, transparent, and ethical marketing practices, ensuring Subscription Contracts. These internal regulations ensure
that every message reflects a strong dedication to corporate that every customer understands their rights and obligations,
compliance and social responsibility. fostering a transparent and sustainable relationship between
a company and its customers.
Telkom is committed to provide a transparent and fair
customer experience by providing clear and accessible Telkom upholds strict compliance in marketing activities
information about its products and services. Protecting and consumer rights protection. This is attained through
customer rights is a top priority, as reflected in subscription establishing practices that adheres to Law Number 8 of 1999
contracts governed by the Company Regulation on Business concerning Consumer Protection and Law Number 11 of 2008
jo. Law Number 1 of 2024 related to Information and Electronic
Transactions.
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The results of the evaluation in the reporting period showed marketing communications that led to fines, sanctions, official
that there were no incidents of non-compliance with product warnings, or violations of voluntary standards of marketing
labeling regulations resulting in fines, sanctions, or official communication. This reflects full compliance with applicable
warnings, and no violations of product labeling standards. regulations and standards in terms of product labeling and
In addition, there were no incidents of non-compliance in marketing communication. [GRI 417-1] [GRI 417-2] [GRI 417-
3]
Fair Business Conduct
In the 5G era, competition in the telecommunications industry for society. Upholding this principle, Telkom consistently
extends beyond just internet speed—it also encompasses prioritizes ethical competition practices, with no recorded
service coverage, affordability, innovative features, reliable IT violations related to monopolistic behavior or unfair business
systems, and quality customer service. As Indonesia’s market practices under Law No. 5 of 1999. [GRI 206-1]
leader, Telkom is committed to competing fairly by delivering
high-quality products and services while ensuring full During the 2024 reporting period, there were no legal actions
compliance with applicable regulations. experienced by Telkom related to alleged violations of business
competition and monopoly regulations, and no financial losses
Telkom operates in strict adherence to Law No. 5 of 1999 on resulting from regulatory violations. Telkom always ensures that
the Prohibition of Monopoly Practices and Unfair Business every business activity carried out is in line with the principles
Competition, as well as other relevant regulations, to promote of fairness, transparency, and compliance with applicable
healthy competition, drive innovation, and maximize benefits regulations. [SASB TC-TL-520a.1]
Equal Access to The Internet
Telkom Group is dedicated to providing high-quality, enhances network accessibility and service quality, fostering a
transparent, and fully compliant telecommunications services. more inclusive digital ecosystem. Key performance indicators
Adherence to industry standards and regulations is fundamental for telecommunications services include network speed
in ensuring that every customer has access to safe, fair, and and stability, particularly download speeds. In 2024, Telkom
reliable internet connectivity. In alignment with the principle Group achieved an average download speed of 39.36 Mbps,
of open internet (net neutrality), Telkom Group continuously representing a 17.9% increase compared to 2023.
[SASB TC-TL-520a.2]
Table 27. Average Download Speed
Megabits per second (Mbps)
Description
2024 2023 2022
Telkom Server 39.36 33.39 28.09
All Server 37.4 31.44 25.79
All Server (Exclude Telkom) 35 28.88 22.37
This improvement reflects Telkom Group's commitment to The variation in download speed quality between Telkom
delivering more equitable and high-quality connectivity, Server, All Server, and All Server (excluding Telkom) may be
aligned with its vision of making the internet an inclusive attributed to differences in the quality and capacity of internet
platform that supports the growth of Indonesia's digital services provided by Telkom compared to those offered by
economy. other internet service providers.
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Ethical Business Practices
Telkom Group believes that sustainability is not only about sustainability, Telkom is committed to maintaining high ethical
business growth but also about ensuring that growth is standards in collaboration with all partners within its business
achieved with strong ethical principles within the bounds of ecosystem. In conducting a sustainable business, Telkom
regulatory compliance, and the protection of consumer rights prioritizes integrity and responsibility across all operations, with
and privacy in every service offered. To uphold the principles of a strong focus on the following key areas:
.
Commitment to
Commitment to Customers: Continuously
Employees: Creating enhancing customer
a fair, healthy, and safe satisfaction by providing
workplace that is free from transparent and accessible
discrimination. communication channels
while upholding consumer
rights.
Commitment to the
Community: Contributing
to social welfare by fostering Commitment to
harmonious relationships and Partners: Building
minimizing environmental fair, transparent, and
impact. professional partnerships
based on good governance
principles.
Commitment to
Competitors: Competing
ethically and fairly, by
obtaining information
lawfully and maintaining
business integrity
Figure 46. Telkom's Commitment to Ethical Business Practices
Management Approach
Telkom Group upholds integrity as the cornerstone of its sustainable business operations. The company is
fully committed to fostering a clean and transparent business ecosystem by enforcing a zero-tolerance policy
against all forms of corruption, collusion, nepotism, bribery, fraud, and other unethical business practices.
Strict mitigation measures have been implemented, including enhanced supervision, policy socialization,
and comprehensive training for relevant personnel. This commitment is formally outlined in the Company
Regulation on Ethical Business Practices within the Telkom Group.
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Corruption, Bribery and Fraud Prevention Policy
To enforce this commitment, Telkom implements the SNI ISO (FKAP) in collaboration with top management. The following is
37001:2016 Anti-Bribery Management System (SMAP), which is the structure of the FKAP committee at Telkom. [GRI 2-23]
overseen by the Anti-Bribery Compliance Function Committee
Steering Committee Top Management
Anti-Bribery Management System (SMAP)
Head of FKAP
Committee
Anti-Bribery and Development and
Internal Evaluation and Investigation and
Gratification Control Documentation
Audit Division Resolution Division
Division Division
Figure 47. Telkom FKAP Committee
FKAP routinely conducts risk evaluations related to bribery 37001:2016 SMAP for 100% of units classified as high-risk
across its operations, identifying potential risks in various for bribery, namely within the Recruitment and Procurement
business areas within the organization. In 2024, the company functions. [GRI 205-1]
conducted a bribery risk assessment under the scope of ISO
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Declaration of Anti-Corruption Commitment
In the lead-up to World Anti-Corruption Day (Hakordia) on December 9, 2024, Telkom reaffirmed its
commitment to conducting clean and corruption-free business practices. On November 14, 2024,
Telkom’s President Director, Ririek Adriansyah, along with the Board of Directors and all senior leaders
of TelkomGroup, formally declared the Anti-Corruption Commitment during a Leadership Meeting held
in Jakarta. This declaration is being extended to all Telkom Group subsidiaries, serving as a collective
commitment by both management and employees to prevent corruption within the workplace and to
foster a culture of integrity across the organization.
Telkom’s efforts to prevent fraud and corruption are further legal status (inkracht). In response, Telkom conducted internal
reinforced by the mandatory submission of the State investigations, implemented corrective actions, and imposed
Administrator's Wealth Report (LKHPN) for members of the sanctions aligned with the company’s compliance policy. No
Board of Directors, Board of Commissioners, and employees at termination of partnership contracts occurred as a result of these
Band I–III levels (particularly at Head Office). In addition, anti- incidents.
corruption and anti-fraud awareness programs, as well as SMAP
e-learning, are regularly conducted in accordance with the SNI ISO To prevent recurrence, Telkom has strengthened its supervisory
37001:2016 SMAP. These programs are mandatory and must be policies and enhanced compliance training programs for
completed by all Telkom employees. In this year, 100% of Telkom employees across the Telkom Group. The company ensures
employees and 100% of the Board of Directors successfully full compliance with applicable laws and regulations in every
participated in socialization and training programs related to anti- operational jurisdiction. All incidents identified through internal
corruption, anti-fraud, and SNI ISO 37001:2016 SMAP. [GRI 2-24] control mechanisms are handled promptly and appropriately,
[GRI 205-2] in line with Telkom’s zero-tolerance policy toward integrity
violations.
IIn 2024, as a result of its internal control process, Telkom
identified one case of corruption at the parent company level,
along with several similar incidents within its subsidiaries. Some
of these cases have resulted in court decisions with permanent
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Telkom remains firmly committed to maintaining integrity through proven to be in violation. Additionally, the company is intensifying
the implementation of strict anti-corruption policies, an effective internal controls—particularly through the adoption of SMAP
whistleblowing system, and regular training for employees and based on SNI ISO 37001:2016 across all business lines—to ensure
business partners. In handling these cases, Telkom fully supports alignment with good governance principles and to mitigate
the legal process and enforces firm action against any parties potential corruption risks in the future. [GRI 205-3].
Telkom Integrity Line
Telkom is committed to upholding high and transparent Sarbanes-Oxley Act of 2002. This system serves as a secure
business ethics standards across all its operations. One of the and confidential channel for employees and stakeholders to
key initiatives to enhance transparency and prevent fraud or report any suspected violations—such as fraud, corruption,
other ethical violations is the implementation of Telkom’s human rights violations, or unethical business practices—
complaint submission system, known as the "Telkom Integrity within the Telkom Group, including actions by third parties
Line." affiliated with Telkom. The system also accommodates reports
related to labor regulation violations, whether committed
Telkom’s Whistleblowing System (WBS) operates under the by Telkom or its partners. Telkom ensures that all reports are
supervision of the Audit Committee and is aligned with OJK handled carefully and responsibly, based on the principle of
Regulation No. 55/POJK.04/2015 as well as Section 301 of the presumption of innocence, to maintain fairness and integrity
throughout the investigative process.
Table 28. Complaint Data received by WBS
Telkom Group
Description Information
2024 2023 2022
(Deloitte) (Deloitte) (Deloitte)
Number of complaints: 56 59 44 Complaints received
Qualified: 46 28 26 Complaints that warant action
Follow-up:
Closed 33 19 16 -
Additional Data Needed 12 9 9 -
Further study according to the
1 0 1 -
procedure
Throughout 2024, Telkom received 56 complaints through the The complaint categories handled through the Telkom
Integrity Line. From these reports, a total of 46 complaints, Integrity Line include: accounting and internal control over
or 82% of the total complaints received wmet the criteria to financial reporting, audit-related issues, violations of laws
be followed-up, 33 complaints were declared closed, 9 of and regulations, breaches of internal policies, fraud, unethical
the 33 complaints were proven to have violations, while the behavior, harassment, as well as gratuities and bribery. The
other 13 complaints are still waiting for additional data and/or reporting channels available to whistleblowers include website,
further assessment. Telkom protects the confidentiality of the email, P.O. Box, fax, hotline, WhatsApp, and SMS. In 2024,
whistleblower's identity throughout the investigation process, the majority of complaints were submitted via WhatsApp
provides protection of anonymity by using a trusted third- (24 reports), followed by email (14 reports) and the website
party service provider, and ensures that the whistleblower will (15 reports). The following outlines the process for handling
not face retaliation. [POJK. F.24] [GRI 2-25] [GRI 2-26] complaints received through the Telkom Integrity Line.
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Receipt and
Investigation Resolution & Follow
Verification of Review
Process Up
Complaints
The consultant/third If an investigative audit The Investigation The Audit Committee
party receives and is required, the report Committee or evaluates the results of
verifies complaints is submitted to the an independent the investigation.
submitted through the President Director, consultant/third
Telkom Integrity who will assign the party conducts the If a violation is
Line Investigation investigation. confirmed,
Committee to handle disciplinary action or
Valid complaints are the case. The investigation report policy improvements
then forwarded to is then submitted to the are implemented.
the Audit Committee If the process requires President Director and
or the Internal Audit the involvement of an the Audit Committee. All resolved complaints
Department for further independent party, are then formally
action. the Audit Committee closed in the system.
will seek approval
from the Board of
Commissioners
to appoint the
independent party.
In cases where the
investigation involves
personnel and/or units
within a subsidiary, the
Investigation
Committee will notify
the Board of
Commissioners and
Directors of the
respective subsidiary.
Telkom is committed to conducting regular evaluations of system are disclosed in the Annual Report and Sustainability
investigation outcomes and taking corrective actions as well Report as a demonstration of Telkom’s accountability and
as implementing system improvements to prevent similar transparency to stakeholders.
violations in the future. Reports related to the whistleblowing
Cyber security & Data Privacy
In today’s rapidly evolving digital era, cyber security and data Throughout 2024, no violations related to personal data
privacy have become fundamental to maintaining customer processing—such as data breaches, theft, or loss of customer
trust and ensuring business continuity. As a telecommunications data—and no sanctions, fines, or legal proceedings related
company serving millions of customers and managing data on to customer privacy. Telkom ensures full compliance with
a large scale, Telkom is fully committed to safeguarding the applicable regulations, including Indonesia’s Personal Data
information of its customers, partners, and all stakeholders in Protection Law No. 27 of 2022, as well as international
accordance with the highest security standards. information security standards such as ISO 27001:2013 and
ISO 27001:2022. Overall, Telkom remains committed to robust
data protection through strict security policies and proactive
monitoring, reinforcing trust with customers and stakeholders.
[SASB TC-TL-220a.3] [SASB TC-TL-230a.1]
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Management Approach
Cyber security and Data Privacy Policy
Telkom ensures compliance with both regulatory requirements and internal policies related to cyber security
and personal data protection through the implementation of the Telkom Group Personal Data Protection
Governance, issued on August 27, 2024, and the Information Security Governance, issued on December 18, 2024.
To support the implementation of these policies, Telkom has established a Data Protection sub-department
and appointed a Data Protection Officer (DPO). The DPO is responsible for monitoring privacy compliance,
coordinating audits, and managing risk mitigation efforts. The Data Protection sub-department plays a key role
in overseeing adherence to data protection policies, raising awareness across the organization, and ensuring that
all data management processes comply with applicable standards. These initiatives represent Telkom Group’s
comprehensive internal policy framework for personal data protection and information security.
Throughout 2024, Telkom Group undertook the following efforts in relation to personal data protection:
TELKOM
POLICY & COMPLIANCE TECHNOLOGY
5 Guidelines Assistance In
And 19 Compliance Data Privacy Proof of Concept
Consultation Discovery & (PoC) procurement
Procedures & Classification: Encryption, 5
Cases From PDP
Governance Aspects (HC, DB, EBIS, 657 DB Principal eligible
Derived From PDP NTS, GBD)
PoC Database
Monitoring And Assistance In
IT Tools for PDP
Activity Monitoring
Oversight Of compliance 302
ISO 27701:2019 (DAM) and Data
Regulatory Certification Process
users, 32 AP, 3300
Loss Prevention
Developments compliance case
(DLP)
RISK & MONETIZATION AWARENESS
70 Total Use
Case 2024 307 Use case
all time
Tackled
Personal Data
98%
Of Employees
Leak Issue On Passed E-learning On
Myindihome PDP Law
Socialization
Coaching and
PDP as New WEEKLY Through Sharing
Follow Up Use Poster & global
GTMA Sessions, Town
Case privacy news Halls, Webinars
Figure 48. Personal Data Protection Efforts in Telkom
SUBSIDIARIES
Data PDP
Ratification of Socialization &
Protection Compliance
PDP Policies Assessment Awareness
Officer (DPO)
36 subsidiaries have 23 subsidiaries have 33 subsidiaries have Socialization &
appointed VP DP Telkom completed ratification of conducted PDP consultation on the
as their Personal Data PDP policy under compliance assessments implementation of the
Protection Officer (DPO) Telkom Group to determine maturity PDP Law
and implement PDP
Telkomsel, Metranet, & 13 subsidiaries are in the Sharing awareness
Sigma have internal process of drafting and content, including posters
DPOS circulating the ratification and global privacy news
Figure 49. Personal Data Protection Efforts in Telkom Subsidiaries
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These policies and programs are designed to ensure strong leak incident, the delivery of information to customers and
data governance and security across the Telkom Group regulators will be carried out in accordance with existing best
ecosystem, including in subsidiaries. In the event of a data practices [SASB TC-TL-220a.1]
Telkom Group Data Governance
Telkom has a Data Governance Framework to manage data Owner is responsible for ensuring that the use of data follows
assets comprehensively, including data planning, use, control, the established governance principles.
protection, and destruction. The framework is designed to
support more effective analysis and decision-making. In its As part of the data protection mechanism, this framework
implementation, the Director of Network & IT Solutions (NITS) regulates key aspects such as data owner consent, data
is responsible for the strategic management of this framework, architecture, metadata, data control, data quality, encryption
while the Chief of Technology Officer appoints a Data Owner (cryptography), access control, and audit trail management.
who has authority over the utilization of data assets. The Data These measures are implemented to ensure the security and
integrity of data during the process of storage and use.
CTO Telkom Group Chair of DG
Council
Suggestion/ Escalation
SVP Synergy Telkom VP NW/
Instruction/ Direction
IT Strategy, Technology & DG Council Steering
Architecture Commitee
DG DG
Executive Executive
Committe Committe
DG Bussiness DG Bussiness DG Bussiness
Committe Committe Committe
DG Operation DG Operation DG Operation
Figure 50. Data Governance Structure of Telkom Group
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DG
Executive
Committe
DG Bussiness
Committe
Coordinator
s
ion
at
er
Op
Data Stewards Data Custodian
DG
Figure 51. Telkom Data Governance Committee
In addition to implementing data governance policies, Telkom assesses compliance with standards as well as overall data
actively educates employees through socialization, training, governance performance. In addition, the Data Governance
and certification programs related to data management, Maturity Level Assessment is carried out to determine the
security, and privacy. Telkom also ensures compliance and strategy for developing and optimizing data governance in the
effectiveness of data governance through routine audits by company.
Internal Audits across all Telkom Group entities. This audit
Data Use and Retention Policy to Protect
Customer Rights
As a Data Controller and Data Processor, Telkom is committed personal data, including legal and explicit consent. Valid and
to ensuring that every processing of personal data is carried explicit consent means that the customer gives direct and
out with the principles of transparency, accountability, and unequivocal consent, whether by electronic or non-electronic
compliance with applicable regulations. In line with personal means, to the processing of their data.
data protection regulations, Telkom has a basis for processing
With the current personal data protection mechanism, Telkom ensures that customers'
personal data remains protected, used ethically, and in accordance with applicable legal
provisions. Throughout 2024, Telkom has managed to protect 100% of customer data without
critical data leaks.
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In addition, to ensure responsible data governance, any request Telkom is committed to deleting customer data that is no longer
for the release or use of personal data by external parties subscribed to according to the provisions, with a minimum
must first go through the Data Governance (DG) Council retention of 3 months based on the Telkom Group Data
hearing process. In addition, Telkom has also paid attention to Operations Management Standard and Government Regulation
the aspect of data privacy by design, where every application No. 52 of 2000. Telkom also does not collect personal data
that Telkom develops has paid attention to the aspect of data from third parties unless required by law.
privacy since the initial design of the application.
Telkom Respects Customers' Rights to Data Access
As the owner of the data, the customer has full rights to their personal data. Telkom provides a special
service center for customers who have complaints or requests related to personal data protection. This
hotline service is a new initiative from Telkom as a special channel to handle issues related to Personal
Data Protection. Customers can contact Telkom through the following numbers to get assistance or
further information:
Hotline number +62 811-254-737
Telkomsel customers can also access information related to the privacy policy through the official
website at the following link https://www.telkomsel.com/privacy-policy or contact customer service
via email cs@telkomsel.co.id and phone number 188.
Meanwhile, IndiHome customers can find the privacy terms and conditions at https://indihome.co.id/
syarat-ketentuan# or contact customer service via email customercare@telkom.co.id and phone
number 147.
For customers of other digital products under Telkom Group, information regarding privacy terms and
conditions can be accessed through the website of each product.
In this year's reporting period, there were no complaints from external parties regarding alleged violations
of customer privacy. [GRI 2-25] [GRI 2-26] [GRI 418-1] [POJK F.24]
Controlled Secondary Data Management
In accordance with Law No. 27 of 2022 concerning Personal The entire basis for the processing of customer personal data
Data Protection, Telkom Group is committed to managing is processed in accordance with the principles of personal
customers' personal data responsibly, including the acquisition data processing and is managed systematically and legally,
and collection, processing, and analysis; storage; repair and ensuring transparency and compliance in any data processing.
renewal; appearance, announcement, transfer, dissemination, As the Controller and Processor of Personal Data, Telkom also
or disclosure; and/or deletion or destruction of data. Telkom ensures that data processing by third parties is only used for the
does not process personal data without a proper processing improvement of services and products, with responsibilities
basis, except for service completion, legal compliance, or stipulated in transparent data protection agreements, to
compliance with applicable regulations. maintain customer security and privacy.
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By 2024, 100% of data requests from the Government and disclosure process is carried out with strict protection through a
Law Enforcement Authorities have been fulfilled following Non-Disclosure Agreement (NDA) which is in line with the Data
compliance principles, while there are no requests from third Governance policy, Data Control Standards, and the PDP Law.
parties for monetization or business consulting purposes. If [SASB TC-TL-230a.2] [SASB TC-TL-220a.4]
there is a request for data from a third party, the entire data
In 2024, there were 70 use cases of data transfer that were handled securely, encrypted, and in
accordance with procedures within the Telkom Group.
Each data request must go through the DG Council, a hearing encryption. This is done because of Telkom's commitment
process to ensure compliance with data management, from to maintain transparency, security, and compliance in every
the purpose of processing to data transfer methods, to data customer data management activity.
Facing Cyber Threats
In an increasingly connected digital era, cyber threats continue As a mitigation effort, Telkom increases information security
to increase and become a serious challenge for companies, awareness through regular cybersecurity awareness programs
especially in the telecommunications sector that manages vital for employees, vulnerability evaluations, periodic penetration
infrastructure. Information security is now not only a necessity tests, and daily security monitoring of IT infrastructure.
but also a strategic priority. Realizing this, Telkom is taking Telkom has also formed a CSIRT (Computer Security Incident
proactive steps in anticipating cyber risks with preventive Response Team) and has been registered with the State Cyber
strategies that include identifying and mapping threats, ranging and Cryptography Agency (BSSN) since 2023, to strengthen
from lack of stakeholder awareness, various motives for its protection system, coordinate in handling cyber incidents,
cyberattacks, and to potential weaknesses in the technology obtain the latest threat information, and increase Telkom's
supply chain. cybersecurity capacity through guidance and collaboration
with BSSN and other CSIRTs.
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Increased Awareness and Quick Response
Figure 52. Cyber Security Operation Center (CSOC)
In an effort to provide a rapid response to cyber incidents, the Cyber Security Operation Center
(CSOC) operates 24/7 to proactively detect, monitor, and handle threats. In addition, security
awareness programs are carried out every month through various media, such as posters, podcasts, and
webinars, as well as mandatory Cyber Security Training for all employees in the form of awareness and
training. By 2024, as many as 4,933 Telkom employees have passed cyber security awareness training,
equivalent to 95.63% of the total employees at that time. In terms of governance, Telkom refers to a
strict cybersecurity policy, with reference to ISO/IEC 27001:2022, and establishes a Cyber Security
unit at the BoD-1 level (VP Level) consisting of a governance team, security services, operations, and
security engineering. [SASB TC-TL-230.a.2]
Through this strategy, Telkom is committed to creating a safe and reliable digital ecosystem for all
stakeholders. Maintaining digital resilience is a priority for Telkom amid increasing cyber threats.
Throughout 2024, Telkom faces cyber threats, but there have been no incidents that disrupt operations.
However, vigilance and monitoring continue to be carried out to ensure information security and
maintain the continuity of service for customers.
Telkom has obtained ISO 27001:2013 Information Security Management System (ISMS) certification
since 2022, which remains valid until April 11, 2025. As a continuation of existing certifications, by the
end of 2024, the company has undergone an ISO 27001:2022 certification process to update and
harmonize the information security standards applied.
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Table 29. Frequency of Cyberattacks
Years
Description
2024 2023 2022
Brute Force Attack on network
879 366,732 9,579
elements (frequency)
Longest Distributed Denial of Service
4,407 1.818 6,779
Attack (minutes)
Attacks with the largest volume
537.1 199.1 210.7
(Gbps)
Throughout 2024, there were 879 Brute Force Attack attempts confirming that Telkom's security system demonstrated strong
against network elements. The longest Distributed Denial of resilience in facing evolving cyber threats.
Service (DDoS) attack occurred in January 2024 with a duration
of 4,407 minutes, while the attack with the largest volume Telkom remains committed to maintaining vigilance and security
reached 537.1 Gbps in March 2024. In terms of the frequency of the information system by strengthening its monitoring and
of attacks, it was significantly lower compared to 2023, but in prevention strategy. This effort is made to identify and respond
terms of volume and duration, the attacks were much greater. to potential threats to the server quickly, ensuring the integrity
The cyber-attacks did not disrupt the company's operations, and security of the system are maintained.
AI Governance and Security at Telkom Group
Telkom Group is committed to adopting and developing digital ecosystem, we prioritize data privacy, system security,
artificial intelligence (AI) in a responsible, safe, and customers transparency, and fairness as key principles in the application
and stakeholders-oriented manner. In the ever-evolving of AI.
Responsible Supply Chain
Telkom Group is committed to establishing professional impact and reach. Therefore, in managing the supply chain,
relationships with partners based on the principles of fairness, Telkom aims to create a responsible ecosystem with reference
transparency, and good governance. As a leader in the to procurement guidelines. Each partner is also required to
Indonesian telecommunications industry, Telkom Group has sign an Integrity Pact, stating a commitment not to engage in
an extensive supply chain network. Telkom Group recognizes corrupt practices, price collusion, or conflicts of interest during
that the company and its entire supply chain have a significant the procurement process. [GRI 2-6]
2024 SUSTAINABILITY REPORT 137
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Elevate Our Business Cyber security & Data
Regulatory Compliance Ethical Business Practices
Privacy
1 2 3 4 5 6 7 8
Contract
Tender
Preparation of Proposal Signing &
Procurement Publication Proposal Winner Procurement
Procurement Evaluation & Purchase
initiation / Invitation Submission Determination Completion
Documents Negotiation Order
to Bid
Issuance
Figure 53. Overview of the Procurement Process at Telkom Group
The procurement process begins with the identification of conducted if required. After the determination of the winner and
needs, the preparation of a Purchase Requisition (PR), and the rebuttal period (if any), the contract is prepared and signed,
internal approval. This is followed by the preparation of and a Purchase Order (PO) is issued. The process concludes
procurement documents, such as the Work Plan and Conditions with the delivery of goods/services, verification, payment, and
and Self-Estimated Price or Owner's Estimate (OE), along a post-procurement evaluation. For new suppliers involved
with the determination of the procurement method (Tender, in infrastructure facility services, transportation, access,
Direct Appointment, or Direct Selection). An announcement switching & routing, and IT projects, an additional process is
or invitation to participants is made, followed by the collection required through Telkom Group R&D prior to engagement with
of procurement documents and, if necessary, a clarification Telkom or Telkom Group. Meanwhile, professional consulting
meeting. Participants then submit administrative, technical, services, leases, and General & Administration categories can
and pricing proposals, which are evaluated, and negotiations are engage directly with the relevant business units.
Responsible Procurement Process
During the reporting period, Telkom collaborated with 405 Domestic Component Level (TKDN) compliance, and the
suppliers to support the smooth operation of its business. As prohibition of transactions with Telkom's active employees. In
part of its commitment to responsible business practices, line with its anti-bribery efforts, Telkom has implemented the
each supplier is required to sign an Integrity Pact, which SNI ISO 37001:2016 SMAP in its procurement process.
affirms that the procurement of goods and services is carried
out independently, transparently, and in compliance with This initiative ensures that the entire Telkom Group supply chain
regulations—free from corruption, collusion, and nepotism adheres to the principles of sustainability and business ethics,
practices or conflicts of interest. The pact also includes and in the future, it will be expanded to include occupational
commitments to legal compliance, prudence, anti-bribery, safety considerations.
138 PT TELKOM INDONESIA (PERSERO) TBK
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Responsible Supply Chain
To support a more transparent, competitive, and accountable support this, Telkom provides annual socialization sessions on
procurement process, Telkom Group has adopted an SMAP for its partners as part of capacity-building efforts.
e-procurement system through the SMILE application. Through
this platform, supplier selection is conducted systematically, Telkom also regularly evaluates supplier performance and
considering key factors—Quality, Cost, Delivery, and Service works closely with them to ensure compliance with human
(QCDS). The procurement process at Telkom is rigorously rights principles, avoidance of hazardous materials, and
implemented to ensure selected suppliers meet the company’s maintenance of integrity and transparency by preventing
standards. All e-procurement mechanisms are carried out in fraudulent practices. If non-compliance is identified, Telkom
accordance with the Regulation of the Director of Finance and reserves the right to terminate the business relationship in order
Risk Management regarding Supplier Management Guidelines. to uphold ethical standards and ensure business sustainability.
In 2024, no partners had their contracts terminated due to
Telkom requires each supplier to comply with the Integrity Pact such compliance violations.
throughout the entire duration of the cooperation period. To
Local Parties Involvement
The involvement of local parties, including local suppliers, As a SOE, Telkom Group is committed to supporting the increase
plays a significant role in supporting economic growth in of the local content. In 2024, Telkom’s TKDN achievement
Indonesia. Telkom is committed to prioritizing local suppliers reached 61.47%. In every procurement process, Telkom Group
in the procurement of goods and services, as well as the use continues to consider the quality and economic feasibility of
of domestically produced components. Telkom defines local the goods and/or services obtained, even while prioritizing
partners as companies that are legally incorporated in Indonesia domestic products. By the end of 2024, Telkom had spent
and have operational offices within the country. [GRI 204-1] IDR 18.3 trillion on the procurement of goods and services, in
collaboration with 100% local suppliers. Of this amount, 42.91%
was allocated to IBL Operating Expenses (OPEX), 41.07% to IBL
Capital Expenditures (CAPEX), and 16.02% to OBL.
2024 SUSTAINABILITY REPORT 139
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Save Our Planet Climate Change and Other Environmental
Resource Management
Energy Management Management
06
Appendix
140 PT TELKOM INDONESIA (PERSERO) TBK
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Environmental Costs Environmental Performance
2024 SUSTAINABILITY REPORT 141
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Appendix 1. Appendix 2. Appendix 3. Appendix 4. SASB Disclosure
Appendix Greenhouse Gas (GHG) POJK Disclosure Index GRI Disclosure Index Index – Telecommunications
Emissions per Entity 51/2017 and SEOJK 16/2021 Industry
Appendix 1. Greenhouse Gas (GHG) Emissions
per Entity
Telkom Group PT Telkom Indonesia, Tbk
Metric
2024 2023 2022 2024 2023 2022
Total GHG (tCO2) emissions) 2,417,474.17 2,390,617.97 2,297,330.87 412,716.06 410,215.41 394,461.10
Scope 1 dan 2 (tCO2) 2,110,456.91 2,056,641.75 2,013,306.69 349,734.62 351,855.56 349,273.09
Scope 1 (tCO2) 82,085.39 83,730.04 93,726.59 25,087.04 25,429.08 25,560.55
Fugitive emission – refrigerant 27,521.91 26,980.54 26,041.38 12,925.21 12,792.99 12,748.60
Fuel combustion – stationary 27,381.47 28,044.63 28,628.06 8,035.41 8,509.67 8,512.44
Fuel combustion – mobile 27,182.01 28,704.87 39,057.15 4,126.42 4,126.42 4,299.51
Scope 2 2,028,371.52 1,972,911.71 1,919,580.10 324,647.58 326,426.48 323,712.54
Scope 3 307,017.26 333,976.22 284,024.18 62,981.44 58,359.85 45,188.01
Category 1 87,218.14 72,727.06 84,822.85 31,982.91 5,117.33 6,623.25
Category 2 70,677.03 102,672.62 49,299.96 16,664.70 37,982.89 10,589.41
Category 3 0.33 0.06 2.83 - - -
Category 5 0.66 80.65 71.01 - - -
Category 6 32,119.47 30,239.81 36,345.77 14,232.50 15,102.41 27,812.61
Category 8 7,985.91 7,749.54 6,379.30 - - -
Category 11 99,559.37 99,421.13 86,473.29 - - -
Category 13 148.05 107.34 31.83 - - -
Category 15 9,308.30 20,978.01 20,597.34 101.33 157.22 162.74
Emission intensity (tonnes CO2/Rp billion
14.07 13.78 13.67 7.61 6.86 6.23
revenue)
PT Telkom Data Ekosistem (TDE) PT Multimedia Nusantara (TelkomMetra)
Metric
2024 2023 2022 2024 2023 2022
Total GHG (tCO2) emissions) 105,844.33 89,397.74 22,694.56 6,978.64 7,111.42 53,745.08
Scope 1 dan 2 (tCO2) 105,232.77 76,080.93 22,694.56 6,965.66 7,080.76 51,772.30
Scope 1 (tCO2) 3,310.52 359.96 89.72 1,203.43 1,274.41 1,347.38
Fugitive emission – refrigerant 3,128.64 280.07 74.30 516.74 618.24 688.10
Fuel combustion – stationary 143.20 54.11 15.42 10.00 7.93 9.09
Fuel combustion – mobile 38.68 25.78 - 676.69 648.24 650.19
Scope 2 101,922.25 75,720.97 22,604.84 5,762.23 5,806.35 50,424.92
Scope 3 611.56 13,316.81 - 12.98 30.66 1,972.78
Category 1 - - - - 6.20 1.01
142 PT TELKOM INDONESIA (PERSERO) TBK
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Appendix 5. Greenhouse Appendix 6. Appendix 7. Appendix 8.
Gas (GHG) Emission Association Membership External Warranty Feedback Sheet
Calculation Method Statement
PT Telekomunikasi Indonesia International
PT Telekomunikasi Selular (Telkomsel) PT Dayamitra Telekomunikasi Tbk (Mitratel)
(Telin)
2024 2023 2022 2024 2023 2022 2024 2023 2022
1,665,409.07 1,596,979.46 1,537,940.08 53,706.33 62,742.81 61,109.21 65,355.77 111,116.61 112,283.76
1,530,402.95 1,454,708.89 1,407,652.25 37,896.02 38,587.69 42,732.62 12,119.50 60,054.11 64,008.07
19,337.30 19,866.45 19,314.35 3,445.86 3,847.92 4,283.58 832.89 3,272.90 2,597.95
6,833.44 7,301.40 6,558.75 49.15 47.74 47.99 151.92 2,532.36 2,382.08
8,179.14 8,240.33 8,238.82 1,261.79 1,535.33 2,041.44 400.55 503.98 92.41
4,324.72 4,324.72 4,516.78 2,134.92 2,264.85 2,194.15 280.42 236.56 123.46
1,511,065.65 1,434,842.44 1,388,337.90 34,450.16 34,739.77 38,449.04 11,286.61 56,781.21 61,410.12
135,006.12 142,270.57 130,287.83 15,810.31 24,155.12 18,376.59 53,236.27 51,062.50 48,275.69
4,176.53 10,490.74 22,125.93 440.11 399.50 359.48 45,803.80 44,454.09 43,695.78
22,366.16 20,623.57 13,831.15 15,251.53 22,784.70 17,923.37 4,575.87 6,109.90 4,579.91
- - - - - - - - -
0.51 72.73 62.80 - - - - - -
8,873.21 3,927.44 656.54 106.44 963.42 93.66 2,856.60 498.51 -
- - - 12.23 7.50 0.08 - - -
99,559.37 99,421.13 86,473.29 - - - - - -
- - - - - - - - -
30.34 7,734.96 7,138.12 - - - - - -
13.50 14.21 12.29 4.11 4.49 5.53 1.00 5.27 5.61
PT PINS Indonesia (PINS) PT Sigma Cipta Caraka (TelkomSigma) PT Telkom Akses (Telkom Akses)
2024 2023 2022 2024 2023 2022 2024 2023 2022
10,106.01 13,463.97 13,571.65 7,375.83 9,994.11 1,897.59 16,096.57 17,719.08 28,952.09
103.77 103.41 94.79 3,111.26 1,068.43 352.12 15,368.84 16,825.71 27,054.56
- - - 115.63 65.60 23.59 15,368.84 16,825.71 27,054.56
- - - 72.65 40.20 12.57 1,764.85 1,764.85 1,779.74
- - - 1.67 1.67 0.55 - - -
- - - 41.31 23.73 10.47 13,603.99 15,060.86 25,274.82
103.77 103.41 94.79 2,995.63 1,002.83 328.53 - - -
10,002.24 13,360.56 13,476.86 4,264.57 8,925.68 1,545.47 727.73 893.37 1,897.53
0.51 2.77 20.18 - - - 81.63 361.59 -
2024 SUSTAINABILITY REPORT 143
Page 144
Appendix 1. Appendix 2. Appendix 3. Appendix 4. SASB Disclosure
Appendix Greenhouse Gas (GHG) POJK Disclosure Index GRI Disclosure Index Index – Telecommunications
Emissions per Entity 51/2017 and SEOJK 16/2021 Industry
PT Telkom Data Ekosistem (TDE) PT Multimedia Nusantara (TelkomMetra)
Metric
2024 2023 2022 2024 2023 2022
Category 2 183.68 13,172.53 - 12.50 20.25 42.81
Category 3 - - - - - -
Category 5 - - - - - -
Category 6 427.88 144.28 - - 3.13 1,928.96
Category 8 - - - - - -
Category 11 - - - - - -
Category 13 - - - - - -
Category 15 - - - 0.48 1.08 -
Emission intensity (tonnes CO2/Rp billion
89.47 140.25 46.89 0.24 0.24 1.81
revenue)
PT Metra Net (Metranet) PT Telkom Satelit Indonesia (Telkomsat)
Metric
2024 2023 2022 2024 2023 2022
Total GHG (tCO2) emissions) 279.52 307.11 333.59 18,890.86 18,511.07 19,461.76
Scope 1 and 2 (tCO2) 265.58 286.99 306.89 5,819.81 8,137.38 7,863.81
Scope 1 (tCO2) 73.28 82.02 114.80 397.55 433.20 371.49
Fugitive emission – refrigerant 47.33 45.40 67.34 163.57 163.55 163.47
Fuel combustion – stationary - - - 5.12 5.49 3.98
Fuel combustion – mobile 25.95 36.62 47.46 228.86 264.16 204.04
Scope 2 192.30 204.97 192.09 5,422.26 7,704.18 7,492.32
Scope 3 13.94 20.12 26.70 13,071.05 10,373.69 11,597.95
Category 1 - - - 2,036.52 9,198.71 9,776.53
Category 2 - - - 11,004.83 1,139.77 1,773.58
Category 3 - - - - - -
Category 5 - - - - - -
Category 6 0.47 4.13 6.93 18.98 22.87 33.71
Category 8 13.47 15.99 17.01 10.72 12.34 14.13
Category 11 - - - - - -
Category 13 - - - - - -
Category 15 - - 2.76 - - -
Emission intensity (tonnes CO2/Rp billion
0.10 0.12 0.11 2.46 3.72 3.63
revenue)
144 PT TELKOM INDONESIA (PERSERO) TBK
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Appendix 5. Greenhouse Appendix 6. Appendix 7. Appendix 8.
Gas (GHG) Emission Association Membership External Warranty Feedback Sheet
Calculation Method Statement
PT PINS Indonesia (PINS) PT Sigma Cipta Caraka (TelkomSigma) PT Telkom Akses (Telkom Akses)
2024 2023 2022 2024 2023 2022 2024 2023 2022
471.73 9.69 3.30 - 479.91 0.98 130.95 265.03 347.18
- - - - - 0.97 - - -
- - - - - - - 7.92 8.21
64.59 22.46 17.11 4,264.57 8,445.77 1,543.52 515.15 258.83 1,542.14
141.21 133.55 110.72 - - - - - -
- - - - - - - - -
148.05 107.34 31.83 - - - - - -
9,176.15 13,084.75 13,293.72 - - - - - -
0.14 0.14 0.12 0.95 0.30 0.10 2.54 2.30 3.10
PT Infrastruktur Telekomunikasi Indonesia
PT Graha Sarana Duta (Telkom Property) PT Telkom Infrastruktur Indonesia (TIF)
(Telkom Infra)
2024 2023 2022 2024 2023 2022 2024 2023 2022
32,355.31 31,458.22 31,168.59 22,345.48 21,600.96 19,711.81 14.39 - -
31,702.03 31,109.01 28,660.06 11,734.10 10,742.88 10,841.57 - - -
3,528.69 3,057.79 3,158.22 9,384.36 9,215.00 9,810.40 - - -
1,864.28 1,389.61 1,514.31 4.13 4.13 4.13 - - -
65.91 62.61 - 9,278.68 9,123.51 9,713.91 - - -
1,598.50 1,605.57 1,643.91 101.55 87.36 92.36 - - -
28,173.34 28,051.22 25,501.84 2,349.74 1,527.88 1,031.17 - - -
653.28 349.21 2,508.53 10,611.38 10,858.08 8,870.24 14.39 - -
- - - 2,696.13 2,696.13 2,220.69 - - -
0.20 1.13 80.54 14.88 83.25 127.73 - - -
0.33 0.06 1.86 - - - - - -
- - - - - - 0.15 - -
652.75 348.02 2,426.13 92.09 498.54 284.46 14.24 - -
- - - 7,808.28 7,580.16 6,237.36 - - -
- - - - - - - - -
- - - - - - - - -
- - - - - - - - -
9.41 8.80 8.13 3.93 3.84 4.63 - - -
2024 SUSTAINABILITY REPORT 145
Page 146
Appendix 1. Appendix 2. Appendix 3. Appendix 4. SASB Disclosure
Appendix Greenhouse Gas (GHG) POJK Disclosure Index GRI Disclosure Index Index – Telecommunications
Emissions per Entity 51/2017 and SEOJK 16/2021 Industry
Appendix 2. POJK Disclosure Index 51/2017
and SEOJK 16/2021
No Index Index Name Page
Sustainability Strategy
A.1 Sustainability Strategy Explained p. 42
Overview of Performance of Sustainability Aspects
B.1 Economic Aspects pp.18-19
B.2 Environmental Aspects pp. 18-19
B.3 Social Aspects pp. 18-19
Company Profile
C.1 Vision, Mission, and Sustainability Values pp. 22-23
C.2 Company Address pp. 22-23
C.3 Scale of Efforts pp. 22-23
C.4 Products, Services, and Business Activities Carried Out pp. 22-23
C.5 Membership in the Association pp. 155-156
C.6 Significant Changes in Issuers and Public Companies pp. 22-23
Explanation of the Board of Directors
D.1 Explanation of the Board of Directors pp. 12-13
Sustainability Governance
E.1 Person in Charge of Sustainable Finance Implementation pp. 28-30
E.2 Competency Development Related to Sustainable Finance pp. 28-30
E.3 Risk Assessment of Sustainable Finance Implementation pp. 38-41
E.4 Relationship with Stakeholders p. 35
E.5 Problems with the Implementation of Sustainable Finance pp. 42-43
Sustainability Performance
F.1 Activities to Build a Culture of Sustainability pp. 42-43
E c o n o m i c
Performance
Comparison of Production Targets and Performance, Portfolio,
F.2 Annual Report
Financing Targets, or Investments, Income, and Profit and Loss
Comparison of Portfolio Targets and Performance, Financing Targets
F.3 or Investment in Financial Instruments or Projects that Annual Report
In line with Sustainable Finance
Environmental Performance
General Aspects
F.4 Environmental Costs p. 74
Material Aspects
F.5 Use of Environmentally Friendly Materials p. 64
Energy Aspects
F.6 Amount and Intensity of Energy Used Pp. 76-77
F.7 Energy Efficiency Efforts and Achievements and Renewable Energy Use Pp. 52-56
Water Aspect
F.8 Water Usage p. 75
146 PT TELKOM INDONESIA (PERSERO) TBK
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Appendix 5. Greenhouse Appendix 6. Appendix 7. Appendix 8.
Gas (GHG) Emission Association Membership External Warranty Feedback Sheet
Calculation Method Statement
No Index Index Name Page
Aspects of Biodiversity
F.9 Impacts of Operational Areas Close to or in Conservation Areas or Have Biodiversity p. 68
F.10 Biodiversity Conservation Efforts p. 69
Emission Aspects
F.11 Amount and Intensity of Emissions Produced by Type pp. 76-77
F.12 Efforts and Achievements of Emission Reductions Made pp. 52-56
Aspects of Waste and Effluent
F.13 Amount of Waste and Effluent Generated by Type Pp. 75
pp.
F.14 Waste and Effluent Management Mechanism 66
63,
F.15 Spills That Occurred (if any) Irrelevant
Aspects of Complaints Related to the Environment
F.16 Number and Materials of Environmental Complaints Received and Resolved p. 68
Social Performance
Commitment to Provide Equivalent Services for Products and/or Services to
F.17 p. 99
Consumers
Employment Aspects
F.18 Equal Employment Opportunity p. 84
F.19 Child Labour and Forced Labour p. 84
F.20 Regional Minimum Wage p. 85
F.21 Decent and Safe Work Environment p. 90-97
F.22 Employee Training and Capability Development pp. 85-87
Community Aspects
F.23 Impact of the Operation on the Surrounding Community p. 102
F.24 Community Complaints p. 97, 129, 134
F.25 Environmental Social Responsibility Activities (TJSL) pp. 103-112
Responsibility for Sustainable Product/Service Development
F.26 Innovation and Development of Sustainable Financial Products/Services p. 100-101
F.27 Products/Services That Have Been Evaluated for Safety for Customers p. 100
F.28 Product/Service Impact p. 100
F.29 Number of Products Recalled p. 100
F.30 Customer Satisfaction Survey for Sustainable Financial Products and/or Services pp. 97-98
Miscellaneous
G.1 Independent Written Verification pp. 157-160
G.2 Feedback Sheet p. 161
G.3 Responses to Previous Year's Sustainability Report Feedback Irrelevant
List of Disclosures in accordance with Financial Services Authority Regulation
G.4 Number 51/POJK.03/2017 concerning the Implementation of Sustainable Finance pp. 146-147
for Financial Services Institutions, Issuers, and Public Companies
2024 SUSTAINABILITY REPORT 147
Page 148
Appendix 1. Appendix 2. Appendix 3. Appendix 4. SASB Disclosure
Appendix Greenhouse Gas (GHG) POJK Disclosure Index GRI Disclosure Index Index – Telecommunications
Emissions per Entity 51/2017 and SEOJK 16/2021 Industry
Appendix 3. GRI Disclosure Index
Usage Statement PT Telkom Indonesia (Persero) Tbk has reported the information cited in the GRI content index
for the period January 1 to December 31, 2024 with reference to the GRI 2021
GRI Used GRI 2021
GRI Standards Indicators Disclosure Page
2-1 Organizational details p. 22
2-2 Entities on organizational sustainability reporting p. 8
2-3 Reporting periods, frequency, and contacts p. 8
2-4 Representation of information p. 8
2-5 External Warranty p. 8
2-6 Activities, value chains, and other business relationships p. 22
2-7 Workforce p. 116
2-8 Non-direct employees p. 116
2-9 Governance structure and composition pp. 30-32
2-10 Nomination and election of the highest governance body p. 32
2-11 Chairman of the highest governance body p. 28
2-12 The role of the highest governance body in overseeing impact management p. 28
2-13 Delegate responsibility to manage impact p. 28
2-14 The role of the highest governance body in sustainability reporting p. 28
2-15 Conflict of interest p. 32
2-16 Communication of important issues p. 28
2-17 Collective knowledge of the highest governance officials p. 30
2-18 Evaluation of the performance of the highest governance body p. 33
2-19 Remuneration policy pp. 33-34
2-20 The process of determining remuneration p. 34
2-21 Total annual compensation ratio 98.2 : 1
2-22 Statement on sustainable development strategy pp. 44-45
2-23 Policy commitment pp. 127-129
2-24 Instilling policy commitment p. 128
2-25 Process to remedy negative impacts p. 129, 134
2-26 Mechanisms for seeking advice and submitting problem p. 129, 134
2-27 Compliance with laws and regulations p. 124
2-28 Membership associations pp. 155-156
2-29 Approaches to stakeholder engagement p. 35
2-30 Collective bargaining agreements p. 84
GRI 3: Material 3-1 The process of determining the topic of the material pp. 36-37
Topics 2021
3-2 List of material topics pp. 36-37
148 PT TELKOM INDONESIA (PERSERO) TBK
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Appendix 5. Greenhouse Appendix 6. Appendix 7. Appendix 8.
Gas (GHG) Emission Association Membership External Warranty Feedback Sheet
Calculation Method Statement
GRI Standards Indicators Disclosure Page
Climate Change and Energy Management
GRI 3: Material
3-3 Material topic management p. 49
Topics 2021
GRI 302: Energy 302-1 Energy consumption within the organization pp. 76-77
2016
302-4 Reduced energy consumption pp. 76-77
GRI 305: 305-1 Direct GHG emissions (Scope 1) pp. 76-77
Emissions 2016
305-2 Indirect GHG energy emissions (Scope 2) pp. 76-77
305-3 Other indirect GHG emissions (Scope 3) pp. 76-77
305-4 GHG emission intensity pp. 76-77
305-5 Reduction of GHG emissions pp. 76-77
Resource Management
GRI 3: Material
3-3 Material topic management p. 63
Topics 2021
GRI 306: Waste
306-3 Waste generation p. 75
2020
Equality, Diversity, and Inclusion
GRI 3: Material
3-3 Material topic management p.84
Topics 2021
GRI 401: Staffing 401-1 Employee recruitment and turnover pp. 113-118
2016
Benefits given to full-time employees that are not given to temporary or
401-2 p. 85
part-time employees
p. 85,
401-3 Parental leave
pp. 113-118
GRI 404: Training 404-1 Average annual training hours per employee pp. 113-118
and Education
404-2 Programs to upskill employees p. 88
2016
Percentage of employees who receive regular reviews of performance p. 88,
404-3
and career development pp 113-118
GRI 405: 405-1 Diversity of governance bodies and employees pp. 113-118
Diversity
and Equal
Opportunity 405-2 Ratio of basic salary and remuneration of women to men p. 113-118
2016
GRI 406:
Nondiskrimin- 406-1 Incidents of discrimination and corrective actions taken p. 90
ation
Employee Health and Safety
GRI 3: Material
3-3 Material topic management p.91
Topics 2021
GRI 403: 403-1 Occupational health and safety management system p.91
Occupational
403-2 Pengidentifikasian bahaya, penilaian risiko, dan investigasi insiden p. 92
Health and Safety
2018 403-3 Occupational health services pp. 93
403-4 Employee participation, consultation, and communication pp. 93
403-5 About occupational health and safety pp. 93
403-6 Improving the quality of workers' health pp. 93
2024 SUSTAINABILITY REPORT 149
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Appendix 1. Appendix 2. Appendix 3. Appendix 4. SASB Disclosure
Appendix Greenhouse Gas (GHG) POJK Disclosure Index GRI Disclosure Index Index – Telecommunications
Emissions per Entity 51/2017 and SEOJK 16/2021 Industry
GRI Standards Indicators Disclosure Page
Prevention and mitigation of occupational health and safety impacts
403-7 p. 93
related to business relationships
Workers covered by theoccupational health and safety management
403-8 p. 91
system
403-9 Work accidents p. 116
403-10 Occupational Diseases p. 92
Customer Experience
GRI 3: Material
3-3 Material topic management p. 96
Topics 2021
GRI 416: 416-1 Safety and health impact assessment of products and services p. 100
Customer Safety
Incidents of non-compliance related to the safety and health impacts of
and Health 2016 416-2 p. 100
products and services
Digital Inclusivity and Community Engagement
GRI 3: Material
3-3 Material topic management p. 101
Topics 2021
GRI 413 : Local Operations with local community involvement,
413-1 p. 102
Community 2016 impact assessment, and development programs
Regulatory Compliance
GRI 3: Material
3-3 Material topic management p. 124
Topics 2021
GRI 206:
Legal measures for anticompetitive behavior, antitrust practices, and
Anticompetitive 206-1 p. 125
monopolies
Behavior 2016
GRI 417: 417-1 Marketing and Marketing Communication p. 126
Marketing and
417-2 Product and Service Labeling p. 126
Labeling 2016
417-3 Non-Compliance with Marketing Laws and Regulations p. 126
Ethical Business Practices
GRI 3: Material
3-3 Material topic management p. 126
Topics 2021
GRI 205: Anti- 205-1 Operations that are considered to have a risk of corruption p. 127
Corruption 2016
205-2 Communication and training on anti-corruption policies and procedures p. 128
205-3 Proven incidents of corruption and actions taken p. 128
Cybersecurity and Data Privacy
GRI 3: Material
3-3 Material topic management p. 131
Topics 2021
GRI 418:
Customer complaints related to customer privacy and loss of customer
Customer Privacy 418-1 p. 134
data
2016
150 PT TELKOM INDONESIA (PERSERO) TBK
Page 151
Appendix 5. Greenhouse Appendix 6. Appendix 7. Appendix 8.
Gas (GHG) Emission Association Membership External Warranty Feedback Sheet
Calculation Method Statement
Appendix 4. SASB Disclosure Index –
Telecommunications Industry
Topic Standard Information disclosed Pages/ Notes
Operating TC-TL-130a.1 1. The amount of energy consumed pp. 76-77
environment 2. Percentage of power grid purchased
footprint 3. Percentage of renewable energy
Product end-of- TC-TL-440a.1 1. Total weight of materials recovered through recycling 1. 52.582 kg
life management product and service take-back programs 2. 3,281 kg (6%)
2. The percentage of material recovered, by weight, that is 3. 24,138 kg (46%)
reused 4. 28,444 kg (54%)
3. The percentage of material recovered, by weight, that is
recycled or remanufactured
4. The percentage of material recovered, based on its
weight, that is stockpiled
Managing the TC-TL-550a.1 1. Average duration of system interruption 1. p. 116
Systemic Risks 2. Average frequency of system interruptions 2. p. 116
of Technological 3. Average interruption duration per customer 3. No calculation is done
Disruption
Competitive TC-TL-520a.1 The total amount of financial losses due to legal No financial losses
behaviour and proceedings related to violations of anti-competitive p.125
open internet conduct regulations
TC-TL-520a.2 Average download speeds achieved in real terms for (1) Telkom does not disclose
commercially owned and related content and (2) unrelated based on these metrics
content but only discloses the
average download speed
p.125
TC-TL-520a.3 A description of the risks and opportunities associated with No disclosure has been
net neutrality, paid peering, zero rating, and other related made
practices.
2024 SUSTAINABILITY REPORT 151
Page 152
Appendix 1. Appendix 2. Appendix 3. Appendix 4. SASB Disclosure
Appendix Greenhouse Gas (GHG) POJK Disclosure Index GRI Disclosure Index Index – Telecommunications
Emissions per Entity 51/2017 and SEOJK 16/2021 Industry
Topic Standard Information disclosed Pages/ Notes
Data Privacy TC-TL-220a.1 A description of policies and practices related to customer Telkom's Personal Data
behavior-based and privacy-based advertising. Protection Governance
Information Security
Governance
p.132
TC-TL-220a.2 Number of customers whose information is used for It does not calculate
secondary purposes this metric but how the
data is processed and
managed is described in
Telkom's Personal Data
Protection Governance
Information Security
Governance
TC-TL-220a.3 Total financial losses due to legal proceedings related to No financial losses
customer privacy p. 130
TC-TL-220a.4 (1) The number of customer information requests from law Telkom does not disclose
enforcement, unless it is necessary
(2) the number of customers whose information is for law enforcement
requested, purposes
(3) the percentage that leads to data disclosure.
Data Security TC-TL-230a.1 (1) The number of data breaches, p. 130
(2) the percentage that constitutes a personal data breach,
(3) the number of customers affected.
TC-TL-230a.2 A description of approaches to identifying and addressing p. 135
data security risks, including the use of third-party
cybersecurity standards.
152 PT TELKOM INDONESIA (PERSERO) TBK
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Appendix 5. Greenhouse Appendix 6. Appendix 7. Appendix 8.
Gas (GHG) Emission Association Membership External Warranty Feedback Sheet
Calculation Method Statement
Appendix 5. Greenhouse Gas (GHG)
Emission Calculation Method
The calculation of GHG emissions follows the GHG Protocol Corporate Accounting & Reporting Standard. The consolidation process
is based on operational control approach.
GHG Emissions Method Exception
Scope 1 Emissions include:
a. Fuel for genset
b. Fuel of the company's operational vehicles
-
c. Sewage Treatment Plant
d. Refrigerant used
e. CO2 fire extinguisher
Scope 2 Indirect emissions from electricity purchased from the State Electricity Company
-
(PLN) are calculated using the location-based method.
Scope 3
Categories 1 and 2 Emissions related to products and services purchased and calculated using the
following methods:
a. Average-based method
b. Spend-based method
Category 3 Emissions from other fuel purchases recorded in the internal business management
system
Category 5 Emissions from waste generated by the company's operational activities are
calculated using the waste-type specific method
Category 6 Emissions from business travel are calculated using the distance-based method
Categories 8 and 13 Emissions from asset leasing (upstream and downstream) are calculated using the
average-data method
Category 11 Emissions from total electricity consumption from the use of the product produced
Category 15 Emissions from investors, calculated based on investor emissions data or emissions
based on economic activity
Reference sources:
Source of emission factors:
• IPCC Guidelines for National Greenhouse Gas Inventories (2006) (Intergovernmental Panel on Climate Change)
• IPCC Sixth Assessment Report (AR6) (Intergovernmental Panel on Climate Change
• DEFRA (2023) (UK Department for Environment, Food & Rural Affairs)
• Annex 4 Guidelines for Calculating and Reporting Greenhouse Gas Inventories of the Directorate General of Electricity in the
Energy Sector - Sub-Sector of Electricity (2018) (Ministry of Energy and Mineral Resources)
• Inventory of GHG Emissions in the Energy Sector (2020) (Ministry of Energy and Mineral Resources)
• Electricity Emission Factors of the Ministry of Energy and Mineral Resources (2019) (Ministry of Energy and Mineral Resources)
• Fuel Oil and Coal Emission Factors of the Ministry of Energy and Mineral Resources (2023) (Ministry of Energy and Mineral
Resources)
• Exiobase and Climatiq (Consortium proxies and Artificial Intelligence-driven data providers)
2024 SUSTAINABILITY REPORT 153
Page 154
Appendix 1. Appendix 2. Appendix 3. Appendix 4. SASB Disclosure
Appendix Greenhouse Gas (GHG) POJK Disclosure Index GRI Disclosure Index Index – Telecommunications
Emissions per Entity 51/2017 and SEOJK 16/2021 Industry
Source of Global Warming Potential (GWP):
• IPCC Sixth Assessment Report (AR6) (Intergovernmental Panel on Climate Change
Source of Net Calorific Value (NCV):
• Annex 4 Guidelines for Calculating and Reporting Greenhouse Gas Inventories of the Directorate General of Electricity in the
Energy Sector - Sub-Sector of Electricity (2018) (Ministry of Energy and Mineral Resources)
• Electricity Emission Factors of the Ministry of Energy and Mineral Resources (2019) (Ministry of Energy and Mineral Resources)
• Fuel Oil and Coal Emission Factors of the Ministry of Energy and Mineral Resources (2023) (Ministry of Energy and Mineral
Resources)
• IPCC Guidelines for National Greenhouse Gas Inventories (2006) (Intergovernmental Panel on Climate Change)
Sources of Methane Producing Capacity and Methane Correction Factor (MCF):
• 2019 Refinement to the 2006 IPCC Guidelines for National Greenhouse Gas Inventories (2019) (Intergovernmental Panel on
Climate Change)
• Methodology for Calculating GHG Emissions in the Waste Treatment Sector of the Ministry of Environment and Forestry (2012)
(Ministry of Environment and Forestry)
154 PT TELKOM INDONESIA (PERSERO) TBK
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Appendix 5. Greenhouse Appendix 6. Appendix 7. Appendix 8.
Gas (GHG) Emission Association Membership External Warranty Feedback Sheet
Calculation Method Statement
Appendix 6. Association Membership
[POJK. C.5] [GRI 2-28]
No. National Participants
Indonesian Telematics Society (MASTEL) Telkom, Telkomsat, TelkomMetra, Infomedia, AdMedika,
1.
Mitratel, Telkomsel, Telkominfra
2. Telecommunication Traffic Clearing Association (ASKITEL) Telkom, Telkomsel
3. Indonesian Internet Network Operators Association (APJII) Telkom, Telkomsat, TelkomMetra, Telkomsel
4. Indonesian Telecommunication Association (ATSI) Telkom, Telkomsel
5. Indonesia Telecommunication Users Group (IDTUG) Telkom
6. Indonesian Money Transfer Operators Association (APPUI) Telkom, Finnet, Telkomsel
7. Indonesian Payment System Association (ASPI) Telkom, Finnet, Telkomsel
8. Association of SKKL Organizers of All Indonesia (ASKALSI) Telkom
9. Indonesia Mobile Content Association (IMOCA) Telkom
10. Indonesian Private Television Association (ATVSI) Telkom
11. Indonesian Satellite Association (ASSI) Telkom, Telkomsat
12. Internal Supervisory Unit Communication Forum (FKSPI) Telkom
Association of Indonesian National Construction Graha Sarana Duta, Telkomsat, Mitratel, Telkominfra
13.
Implementers Association (GAPENSI)
14. Membership of Green Building Council Indonesia (GBCI) Telkom Property
Membership of the Association of Indonesian Real Estate Telkom Property
15.
Companies (REI)
Association of Indonesian Construction Partners Association Telkom Property
16.
(WARRANTY)
Association of Indonesian Security Services Business Entities Telkom Property
17
(ABUJAPI)
Association of Indonesian Service Coating Companies Telkom Property
18.
(APKLINDO)
Chamber of Commerce and Industry (KADIN) Telkom, Telkom Property, Telkomsat, Infomedia, Nutech,
19. AdMedika, Bosnet, Swadharma Sarana Informatika (SSI),
Telkominfra
20. Indonesian Building Maintenance Association (APBI) Telkom Property
21. Indonesian Electricity Contractors Association (AKLINDO) Telkom Property
Association of Building Management of State-Owned Telkom Property
22.
Enterprises (APG BUMN)
23. Indonesia Cyber Security Forum (ICSF) Telkom
24. Indonesian Business Incubator Association (AIBI) Indigo Creative Nation
National Association of Telecommunications Companies Telkom, Telkom Access
25.
(APNATEL)
Association of Electrical Mechanical Engineering Companies Nutech, Swadharma Sarana Informatika (SSI)
26.
(APTEK)
Association of Indonesian Computer and Telematics Nutech, Infomedia, Swadharma Sarana Informatika (SSI),
27.
Procurement Companies (ASPEKMI) Telkomsat
28. Indonesian Employers Association (APINDO) Infomedia
2024 SUSTAINABILITY REPORT 155
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Appendix 1. Appendix 2. Appendix 3. Appendix 4. SASB Disclosure
Appendix Greenhouse Gas (GHG) POJK Disclosure Index GRI Disclosure Index Index – Telecommunications
Emissions per Entity 51/2017 and SEOJK 16/2021 Industry
No. National Participants
29. Indonesian Outsourcing Business Association (ABADI) Infomedia
30. Indonesia Contact Center Association (ICCA) Infomedia
31. Indonesian Cloud Computing Association Telkomsigma
32. Indonesian Data Center Association (IDPRO) Telkomsigma
Association of Indonesian Security Services Business Entities Swadharma Sarana Informatika (SSI)
33.
(ABUJAPI)
Association of Indonesian Cash Processing Services Swadharma Sarana Informatika (SSI)
34.
Companies (APJATIN)
Association of Indonesian Telematics Companies and Swadharma Sarana Informatika (SSI)
35.
Consultants (ASPEKTI)
Association of Distributors, Agencies and Industry Trading Swadharma Sarana Informatika (SSI), Telkomsat
36.
Companies (ARDIN)
37. Fintech Association (AFTECH) Finnet, Telkomsel
38. Indonesian E-Commerce Association (idEA) Finnet
39. Association of Indonesian Islamic Economists (IAEI) Telkom
40. Sharia Economic Community (MES) Telkom
41. Young SOEs Telkom
42. Business 20 (B20) Telkom
43. Indonesian Human Capital Forum (FHCI) Telkom
Telecommunication Tower Developers Association Mitratel
44.
(ASPIMTEL)
45. Indonesian IoT Association (ASIOTI) Telkomsel
46. Indonesian Issuers Association (AEI) Telkom, Mitratel
47. Indonesian Construction Services Association (HJKI) Telkom Access
48. Indonesian Institute of Accountants (IAI) Telkom
49. Indonesia Corporate Secretary Association (ICSA) Mitratel
50. Cyber Defense Indonesia (CDEF ID) Telkom, Telkomsel
51. SOE Digital Forum (Fordigi BUMN) Telkom, Telkomsigma
156 PT TELKOM INDONESIA (PERSERO) TBK
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Appendix 5. Greenhouse Appendix 6. Appendix 7. Appendix 8.
Gas (GHG) Emission Association Membership External Warranty Feedback Sheet
Calculation Method Statement
Appendix 7. External Warranty Statement
[POJK. G.1]
2024 SUSTAINABILITY REPORT 157
Page 158
Appendix 1. Appendix 2. Appendix 3. Appendix 4. SASB Disclosure
Appendix Greenhouse Gas (GHG) POJK Disclosure Index GRI Disclosure Index Index – Telecommunications
Emissions per Entity 51/2017 and SEOJK 16/2021 Industry
158 PT TELKOM INDONESIA (PERSERO) TBK
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Appendix 5. Greenhouse Appendix 6. Appendix 7. Appendix 8.
Gas (GHG) Emission Association Membership External Warranty Feedback Sheet
Calculation Method Statement
2024 SUSTAINABILITY REPORT 159
Page 160
Appendix 1. Appendix 2. Appendix 3. Appendix 4. SASB Disclosure
Appendix Greenhouse Gas (GHG) POJK Disclosure Index GRI Disclosure Index Index – Telecommunications
Emissions per Entity 51/2017 and SEOJK 16/2021 Industry
160 PT TELKOM INDONESIA (PERSERO) TBK
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Appendix 5. Greenhouse Appendix 6. Appendix 7. Appendix 8.
Gas (GHG) Emission Association Membership External Warranty Feedback Sheet
Calculation Method Statement
Appendix 8. Feedback Sheet
[POJK. G.2]
FEEDBACK ON PT TELKOM INDONESIA (PERSERO) TBK'S 2024 SUSTAINABILITY REPORT
Thank you for your willingness to read this Sustainability Report. As part of efforts to improve the content of the next year's reporting. We hope that
you will be willing to provide feedback by answering some of the questions below.
Question
1. According to you, this Sustainability Report has provided useful information about various activities that have been carried out by PT Telkom
Indonesia (Persero) Tbk.
SS S RR TS STS
2. In your opinion, the material in this Sustainability Report including the data and information presented is easy to understand and understand.
SS S RR TS STS
3. In your opinion, the material in this Sustainability Report including the data and information presented is quite complete, covering all sustainability
issues.
SS S RR TS STS
4. In your opinion, the material in this Sustainability Report including the data and information presented is reliable for decision-making.
SS S RR TS STS
Information:
Notes:
SS: Strongly Agree S: Agree RR: Average TS: Disagree STS: Strongly Disagree
5. What information do you think has been conveyed in this Sustainability Report and found useful?
a.
b.
c.
6. What information do you think has been conveyed in this Sustainability Report that you feel is less useful?
a.
b.
c.
7. What do you think the Sustainability Report looks like in terms of content, design, and layout, as well as the photos included?
a.
b.
c.
8. What information do you think is lacking and should be completed in the upcoming Sustainability Report?
a.
b.
c.
Your Profile
Full Name :
Age and Gender : ............ Yr L/P (unnecessary scribble)
Institution/Company :
Type of InstitutionCompany : Government Industry Media
NGO Community Other
Return forms and other matters related to the Sustainability Report can be submitted to:
Sustainability Unit
PT Telkom Indonesia (Persero) Tbk
The Telkom Hub, Telkom Landmark Tower II, Lantai 39
Jl. Jend Gatot Subroto Kav. 52, Indonesia
Tel: (62-21) 521 5109
Fax: (62-21) 522 0500
email: sustainability @telkom.co.id
website: www.telkom.co.id
2024 SUSTAINABILITY REPORT 161
Page 162
Unit Sustainability PT Telkom Indonesia (Persero) Tbk Telkom Landmark Tower, Lantai 39 Jl. Jenderal Gatot Subroto Kav. 52 Jakarta Selatan 12710 ENVELOPE-OPEN sustainability@telkom.co.id 🌐 www.telkom.co.id
Names mentioned 60 people and organisations named in the text · linked when the evidence is strong
unresolved
org
Financial Services Authority
p.8
unresolved
org
Ministry of SOEs
p.11 ×7
unresolved
—
Rizal
· Commissioner
p.31
unresolved
person
Telkom Annual General Meeting
· Commissioner
p.31 ×8
unresolved
—
Isa
· Commissioner
p.31
unresolved
—
Wijaya
· Strategic
p.32
unresolved
—
Witjaksono
· Wholesale &
p.32
unresolved
org
Minister of State-Owned Enterprises Number PER-
p.33
unresolved
org
Minister of State
p.34
unresolved
org
PT Telekomunikasi Seluler
p.38
unresolved
org
Minister of Energy and Mineral Resources Regulation
p.49
unresolved
org
Minister of SOEs Regulation No. PER-
p.49
unresolved
org
PT Graha Sarana
p.56
unresolved
org
Yayasan Lembaga Afiliasi Penelitian
p.57
unresolved
org
PT Triguna Abadi
p.63 ×2
unresolved
org
Ministry of Environment and Forestry Regulation
p.66
unresolved
person
Irawan Marhadi
p.70
unresolved
org
Yayasan Kesehatan
p.75
unresolved
org
PT Telekomunikasi Selular
p.76
unresolved
org
PT Telkom Data Ekosistem Other Subsidiaries
p.77
unresolved
org
PT Telkom
p.78 ×2
unresolved
org
PT Dayamitra
p.78 ×4
unresolved
org
Subsidiaries Tbk
p.78
unresolved
org
Ministry of Manpower
p.93
unresolved
org
PT. Telkom Akses Indonesia
p.102
unresolved
org
Telkom Selular Telekomunikasi Tbk
p.117 ×4
unresolved
org
Telkomunikasi Seluler Telekomunikasi Tbk
p.118 ×2
unresolved
org
PT Telekomunikasi Indonesia International
p.118
unresolved
org
PT Sigma Cipta Caraka
p.118
unresolved
org
PT Telkom Akses
p.118
unresolved
org
PT Graha Sarana Duta
p.118
unresolved
org
PT Telkom Satelit Indonesia
p.118
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