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2024
SUSTAINABILITY REPORT
PT XL Axiata Tbk
Leading in Sustainability
DIGITAL CONNECTIVITY
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Disclaimer PT XL Axiata Tbk and/or in this report referred to as “XL Axiata” or “the Company”, engages in the telecommunication services, discloses its achievements in economic, social, environmental, governance performance as well as sustainability management and strategies in this 2024 Sustainability Report. The Sustainability Report is part of the Annual Report which is published in a separate document. This report contains material data and information for stakeholders, including forward-looking statements containing future projections and conditons, except for the historical matters. The Company understands that risks and uncertainties from various factors can affect operational performance and future business conditions. The Company therefore cannot ensure that the data and information regarding future projections stated in this Report are correct, accurate and can be entirely fulfilled. B PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
About the Theme
Sustainability issue is becoming
stronger, including for technology and
telecommunication companies.
Thus, to support the sustainability commitment, the use of technologies
such as Artificial Intelligence is more optimized, paving way for those
technology and telecommunication companies to contribute to the
achievements of sustainability goals in relation to energy efficiency,
waste management, carbon footprint monitoring, smart building
management, sustainable supply chain, data based sustainability up
to transition into renewable energy. The sustainability commitmet is
continuously nurtured within XL Axiata that holds commitment to
embracing Zero Carbon Emission by 2050. Through synergy with
various partners to develop key initiatives, XL Axiata is on the right track
to accelerate the emission reduction and realize the environmental-
friendly operation as the stakeholders’ expectation. At the same time,
XL Axiata continues to develop the digital ecosystem to provide the
community with the opportunities to capture bigger positive benefits
from the advancement of digital technology in the country. With this
commitment, XL Axiata will pay a bigger role in leading the nation
towards a greener and empowered digital society.
2024 Sustainability Report 1
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XL Axiata Sustainability Highlights
Table of Contents
XL Axiata
Sustainability
Highlights
Sustainability
Approach
6 Creating Values for Stakeholders
6 Sustainability Performance
12 2024 Awards and Certificates
28 Sustainability Approach
Process
28 Materiality Assessment
Excellence
28 List of Material Topics
30 Sustainability Commitment of XL
Axiata
32 XL Axiata’s ESG Roadmap
34 Net Zero Carbon by 2050
35 Initiatives for Sustainable Future 60 Corporate Oversight
36 Building the Culture of 60 Corporate Governance
Sustainability
60 Committed to the Effective
37 Contributions to the Sustainable Implementation of GCG Practices
Development Goals (SDGs)
62 Structure and Composition of
Sustainability Governance
65 Nomination and Selection of
Governance Board
65 The Roles of XL Axiata’s
Governance Body in Impact
Message from Management
the Board of About 66 Performance Assessments of the
Directors XL Axiata Governance Body
67 Remuneration Policy and Process
68 Annual Compensation Ratio
68 Management of Conflicts of
Interest
69 Sustainability Training and
20 Report from the Board of 42 Corporate Information Competency Development
Directors 43 XL Axiata at a Glance Program
24 Statement of Accountability 44 2024 Sustainability Event 70 Reporting
Highlights 70 Stakeholder Relations
48 Vision, Purpose and Core Values 71 Risk Assessment of Sustainability
50 Organization Structure Implementation
52 Group’s Structure 73 Communication of Key Issues
53 Subsidiaries 73 Constraints, Challenges and
53 Business Scale Opportunities of Sustainable
54 Operational Area Finance
56 Business Activities
57 Association Membership
57 Significant Changes in the
Company
2 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
74 Business Ethics
74 Code of Conduct
75 Competitive Behaviour
75 Anti-Bribery and Anti-Corruption
Policy
76 Data Security & Privacy
76 The Implementation of Customer
Privacy Policy
77 Responsible Labeling and
Marketing About This
77 Labelling and Marketing
Report
77 Legal and Regulatory Compliance
126 Frameworks Applied
127 Scope and Reporting Period
127 Verification
128 GRI Universal Standard
Index - 2021
134 POJK 51/2017 Index
136 Feedback Form
137 Response to Previous Year’s
Nurturing Report Feedback
People
98 Employee Wellbeing
Planet and 98 Responsible Employment
Society Practices
106 Workforce Health and Safety
111 Talent Management
114 Impact on Communities
114 Community Development
117 Access and Affordability of our
80 Climate Impacts Products and Services
82 Emission & Energy 117 Sustainable Supply Chain
85 Climate Change 118 Product and Customer
85 Biodiversity Responsibilities
86 Resources Use & Efficiency 118 Customer Experience
86 Pollution 118 Customer Protection,
86 Circular Economy Engagement and Satisfaction
86 Waste and Recycling 118 Protection of Customer Privacy
89 Water and Effluents 119 Product and Service Quality
89 Water Consumption 119 Digital Leadership
119 Digital Responsibilities, Inclusion
and Rights
123 Sustainable Innovation
Building
Prosperity
92 Economic Performance
2024 Sustainability Report 3
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XL Axiata Sustainability Highlights
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Receiving Carbon Disclosure Project (CDP) certificate with B score for Two Consecutive Years (2023 & 2024)
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XL Axiata Sustainability Highlights
Creating Values for Stakeholders
XL Axiata’s sustainability footprints are built upon a series of
milestones in its sustainability journey, covering environmental,
social and governance aspects. The Company reaffirmed its
environmental commitments by consistently carrying out its
green investments, one of which was through the purchase of
1,000 Renewable Energy Certificate (REC) units.
At the same time, XL Axiata increase social participation
through the implementation of a number of corporate social
responsibility programs to deliver impactful benefits for the
society.
Sustainability Performance
The sustainability commitment is continuously
nurtured within XL Axiata that holds commitment to
embracing Zero Carbon Emission by 2050. Through
synergy with various partners to develop key
initiatives, XL Axiata is on the right track to accelerate
the emission reduction and realize the environmental-
friendly operation as the stakeholders’ expectation.
6 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
Building Prosperity [OJK B.1]
Economic Performance
Production
BTS Tower Data Traffic (data production)
(Unit) (Petabyte)
2024 165,864 2024 10,547
2023 160,124 2023 9,638
2022 146,023 2022 7,991
Sales
Total Revenue Net Profit/Loss
(in Rp Billion) (in Rp Billion)
2024 34,392 2024 1,847,631
2023 32,323 2023 1,284,448
2022 29,142 2022 1,121,188
Number of Customers
(in Rp Million)
2024 58.8
2023 57.52
2022 57.48
2024 Sustainability Report 7
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XL Axiata Sustainability Highlights
Eco-Friendly Products
Solar Panel Number of Local Workers
Total Person
2024 2024
252 1,648
2023 2022 2023 2022
250 202 1,480 1,485
Number of Local Suppliers Local Supplier Contract Value
Entity in Rp Billion
2024 2024
484 15,068.4
2023 2022 2023 2022
431 464 13,554.4 13,708.7
Process Excellence
Governance Regulatory Compliance
• Supporting for SDGs • Committed to the Implementation of
• Conducting Anti-Bribery Anti-Corruption OJK’s Sustainable Finance in accordance
Training with POJK No. 51/POJK.03/2017 and
• Having employees to sign ABAC & GDS SEOJK No. 16/SEOJK.04/2021 frameworks
Declaration
1,655 100%
Employees Employees
Joined in Anti-Bribery Signed ABAC & GDS
Anti Corruption Declaration
Training
8 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
Planet & Society [OJK B.2]
Environmental Performance
Total Water Consumption
2023
PDAM
m3 7,382.32
2024
7,497.46*
2022
7,487.13
* A slight increase due to a higher
employee count.
Non Renewable Energy Consumption*
Solar (Diesel) Solar (Diesel)
Liter Gigajoule
2024 2024
1,189,149.24 42,952.07
2023 2022 2023 2022
1,393,829.51 1,971,499.44 47,668.97 70,973.98
Fuel (Pertalite) Fuel (Pertalite)
Liter Gigajoule
2024 2024
275,593.70 9,156.60
2023 2022 2023 2022
228,001.34 242,090.78 7,797.65 7,988.99
* In total the energy consumption from fuel and
solar diesel decrease compare to 2023.
2024 Sustainability Report 9
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XL Axiata Sustainability Highlights
REC (Renewable Energy)
KWh 1,000,000.00
GigaJoule 3,600.00
Electricity from PLN Electricity from PLN
KWh Gigajoule
2024 2024
956,319,188.94 3,442,749.08
2023 2022 2023 2022
902,853,187.65 840,667,225.92 3,250,271.48 3,026,402.01
Total Energy Consumption Energy Intensity
GigaJoule Gigajoule/Petabyte
2024 2024
3,498,457.75* 332
2023 2022 2023 2022
3,305,738 3,105,364.98 290 389
* The increasing energy consumption in line with
the 4% expansion of the BTS network in 2024.
Scope 1 Emission
Decreasing by
4.07%
Emissions
Ton CO2eq
Scope 1 Scope 2 Scope 3
2024 4,082.53 744,398.86 4,252.47
2023 4,255.54 695,828.95 5,743.82
2022 5,834.11 648,260.92 -
Total Emissions Emission Intensity
Ton CO2eq Ton CO2eq/Petabyte
2024 2024
752,733.86 71.37
2023 2022 2023 2022
705,828.32 654,095.03 61.90 81.84
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Leading in Sustainability Digital Connectivity
Nurturing People [OJK B.3]
Social Performance
Female Employees
Increasing by
10.49%
Number of Employees Number of Female Number of Male
Person
Employees Employees
Person Person
2024 2024 2024
1,663 495 1,168
2023 2022 2023 2022 2023 2022
1,495 1,501 448 443 1,047 1,058
Number of Female as President Number of local people occupying
Director and Director senior manager positions
Person/Total Person
2024 2023 2022 2024 2023 2022
2 2 2 8 6 3
SOCIAL PERFORMANCE UNIT 2024 2023 2022
Number of Training Hours Hours 53,587*) 59,156 76,518
Number of Employees Receiving Training Person 1,655 1,502 1,491
Average number of training hours Hours/Person 36.63 39.38 63.34
Training Fees Rp in Million 7,449*) 8,314 7,690
Employee Turnover Rate % 6.0 11.1 14.1
Number of Work Accidents Times 0 3 1
Occupational death Times - - -
Total CSR Funds Rp in Billion 35.62 20.73 10.42
Number of women empowered Person 1,059,479 949,261 57,000
Number of beneficiaries from Gerakan Donasi Person 66,397 41,900 N/A
kuota
Router/modem donation amount Unit 214 71 358
Quota donation amount Terabyte 251,520 689,397 N/A
*) The number of training programs has increased compared to the previous year, with some conducted directly by external partners.
2024 Sustainability Report 11
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XL Axiata Sustainability Highlights
2024 Awards and Certificates
Awards
Environment
XL Axiata received a Carbon Disclosure Project (CDP) certification with B
score and C score for water management, thus recognizing its commitment
Carbon Disclosure Project
to environmental transparency and sustainability.
(CDP) Certification -
16 February 2024
Together with Huawei, and several CSP partners, XL Axiata won the
Outstanding Catalyst Contribution to TM Forum Assets Award for
Outstanding Catalyst their catalyst project “Intelligence and Value Driven Digital Operation
Contribution to TM Forum Transformation for Network” in recognition of their significant contributions
Assets Award - to the asset value of TM Forum.
2 March 2024
XL Axiata received prestigious awards from Investortrust.id and BGK
Foundation for Best Corporate Emission Reduction Transparency (Green)
Corporate Emission
and Best Corporate Emission Calculation Transparency (Gold) in 2024.
Transparency Awards -
16 June 2024
XL Axiata received at least five awards in various categories from three
notable events, namely the HR Asia Awards 2024, the Transparency for
Reducing and Calculating Best Corporate Emissions 2024, and the 20 Top
Companies to Watch in 2024. At the 2024 HR Asia Awards, XL Axiata
HR Asia Awards 2024, the was honored in the Best Workplace to Work for in Asia category, and for
Transparency for Reducing Diversity, Equity & Inclusion. In the 2024 Best Corporate Emission Reduction
and Calculation Transparency event, XL Axiata was recognized for its
and Calculating Best
exceptional transparency in corporate emission reduction transparency
Corporate Emissions 2024, (Green category) and emission calculation transparency (Gold category)
and the 20 Top Companies for 2024. At the 20 Top Companies to Watch in 2024 event, XL Axiata
to Watch in 2024 - was recognized as one of the top 20 companies by Bloombergtechnoz.
16 June 2024 com. This award was given due to the promising outlook of EXCL shares
this year.
12 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
Social
Best Women CEO from the XL Axiata won three awards for its contribution for the society: Best
Women’s Tabloid Awards, Women CEO from the Women’s Tabloid Awards, Fortune Indonesia Change
the World 2023, and Indonesia Most Visionary Companies Awards 2024,
Fortune Indonesia Change
demonstrating XL Axiata’s dedication to superior customer service and
the World 2023, and social responsibility has earned recognition from various groups.
Indonesia Most Visionary
Companies Awards 2024 -
23 March 2024
This award, initiated by IDN Media, was presented to companies with
impactful programs that consistently create opportunities for society, the
Fortune Indonesia Change
environment, and their overall performance and reputation.
the World -
26 March 2024
This award, from Warta Ekonomi, honors companies that create long-term
value for all stakeholders through holistic and sustainable approaches to
Indonesia Most Visionary
complex challenges.
Companies Awards 2024 -
26 March 2024
XL Axiata, through its Business Solutions unit, won the Marketeers
Sustainable Marketing Excellence Award 2024 for its ‘Building a Sustainable
Sustainable Marketing
Future’ program.
Excellence Award 2024 -
3 June 2024
At the Selular Award 2024, XL Axiata’s Sisternet program won ‘Best
Women Empowerment Program,” and XL Axiata Business Solutions won
“Best Operator for Business,” highlighting the Company’s commitment to
Selular Award 2024 -
innovation and empowerment.
3 July 2024
2024 Sustainability Report 13
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XL Axiata Sustainability Highlights
Awards
Social
XL Axiata was recognized with the HR Excellence Award 2024 by SWA
Media Group and LMFEB UI for its outstanding and sustainable human
HR Excellence Award 2024 resources management.
- 24 July 2024
XL Axiata received appreciation for its achievements and performance
by successfully winning the best award in two categories at the 2024
Selular Awards. Hosted by Selular.id, XL Axiata excelled in the categories
of Best Women Empowerment Program and Best Operator for Business.
Additionally, Mix Magazine presented the Indonesia CorpComm Dream
Team journalist choice award. XL Axiata obtained the Best Operator for
Business title, underscoring its achievement in developing and delivering
services that cater to the solutions of business professionals. In the Best
2024 Selular Awards -
Women Empowerment Program category, XL Axiata’s success is attributed
4 July 2024 to the Sisternet initiative, aimed at enhancing women’s empowerment.
Meanwhile, at the “Indonesia MarComm & CorComm Dream Team 2024”
event, XL Axiata’s Corporate Communications team achieved the “Very
Good” title in the Journalist’s Choice category in the telecommunications
industry.
XL Axiata successfully won three Sustainability awards at the 2024 ESG
Initiatives Awards. The categories won include “Best Social Impact and
Human Rights”, “Best Millennial and Gen Z Engagement Leadership”, and
ESG Initiatives Awards the “Best Leader for ESG Initiatives” award, which was presented to Reza
2024 - 8 August 2024 Zahid Mirza, Group Head of Corporate Communications & Sustainability.
XL Axiata received recognition for its business performance by winning
an award at the prestigious 2024 Fortune Indonesia 100 Gala. The event,
organized by Fortune Indonesia magazine, honored the 100 largest
2024 Fortune Indonesia companies in Indonesia based on revenue. XL Axiata successfully secured
100 Gala - a spot on the Fortune Indonesia 100 list, further solidifying its position as
17 September 2024 one of the key players in the country’s telecommunications industry.
Two employees from PT XL Axiata Tbk (XL Axiata), Chief Enterprise &
Business Officer Feby Sallyanto and Sisternet Program Owner Adelia
Panjaitan, were honored with Satyalancana Wira Karya Honorary Award.
This accolade reflects their outstanding dedication and contributions, not
Satyalancana Wira Karya only to XL Axiata but also to the advancement of the telecommunications
Honorary Award - sector in Indonesia, highlighting the Company’s commitment to empowering
27 September 2024 Indonesian women through our #JadiLebihBaik initiative. XL Axiata was
the only company to receive two Satyalancana awards this year.
14 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
Governance
XL Axiata’s Corporate Secretary Division received the ‘Very Good’ rating
Corporate Secretary in the Corporate Secretary Champions 2024 by SWA Media Group,
Champion Award from recognizing their excellent performance in adapting to a fast-changing era.
SWA Magazine -
4 April 2024
XL Axiata won two prestigious awards at the HR Asia Awards 2024: “Best
Workplace to Work For in Asia” and the ‘Diversity, Equity & Inclusion Award”,
HR Asia Awards 2024 - highlighting its commitment to an inclusive and diverse work environment.
31 May 2024
XL Axiata won the top “Sapphire” award at the Indonesia Regulatory
Compliance Awards (IRCA) 2024 by Hukumonline, recognizing its
Indonesia Regulatory
dedication to corporate legal compliance.
Compliance Awards (IRCA)
- 2 June 2024
XL Axiata won two awards at the Spex2 Awards 2024: “The Best Execution
Winner in the Telecommunication Industry” and “Outstanding Achievement
in Sustainability & Governance”, showcasing its commitment to ESG and
Spex2 Awards -
sustainability initiatives.
2 August 2024
2024 Sustainability Report 15
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XL Axiata Sustainability Highlights
Certifications
Certificates Validity Issuers
ISO 9001:2015 Quality Management
5 January 2027 British Standards Institute
System (Recertification)
ISO 20000-1:2018 IT Service Management
14 January 2027 British Standards Institute
System (Recertification)
Sustainalytics
1 Year (April 2024 – April 2025) Morningstar Sustainalytics
(Medium Risk score at 27,8)
ISO 22301:2019 Business Continuity
11 December 2024 British Standards Institute
Management System (Surveillance)
ISO 14001:2015 Environmental
1 September 2025 British Standards Institute
Management System (Surveillance)
ISO 45001:2018 Occupational Health and
1 September 2025 British Standards Institute
Safety Management System (Surveillance)
ISO 27001:2013 Information Security
25 November 2026 British Standards Institute
Management System (Resertifikasi)
Occupational Health and Safety
December 2026 Ministry of Manpower
Management System
Contractor Safety Management System
March 2024 Eni Muara Bakau
High Risk Project
Contractor Safety Management System
September 2025 PT Pertamina Persero
High Risk Project
International Compliance
ICA Certificate in Compliance -
Association
Business Continuity Management National Professional Certification
30 August 2025
Professional Agency
Certified Information Systems
Certified Information Systems Auditor 31 January 2023
Auditor – An ISACA Certification
National Professional Certification
Certified Risk Management Practices 30 August 2025
Agency
Sustainalytics
1 Year (April 2024 – April 2025) Morningstar Sustainalytics
(Medium Risk score at 28,3)
ESG Disclosure Transparency Awards
1 Year Investor Trust
2023 (Predikat Commitment)
Corporate Social Responsibility of the Year 1 Year Marketeers
Corporate Social Responsibility Award 1 Year Pamekasan Regency Municipality
16 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
XL Axiata BTS located in Rawa Pening, Jakarta, where the Company carried out a shelter
simplification initiative to reduce energy usage
2024 Sustainability Report 17
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Message from the Board of Directors
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XL Axiata’s continuous commitment to enhancing customer experience remains a strategic priority as emphasized in the Double Materiality Assessment. A seamless, engaging customer journey fosters loyalty and builds trust, contributing to long-term brand relationships.
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Message from the Board of Directors
Report from
the Board of Directors
Dear respected stakeholders, [OJK D.1] Toward the sustainability goals set for each pillar, the
Company has made the following commitments:
Sustainability continues to be the core consideration in - Building Prosperity: To promote economic growth
boardrooms around the world. Driven by high stakeholder through the development of digital infrastructure
expectations and the widening impacts of sustainability, and the enhancement of digital literacy. This supports
leaders agree on their shared responsibility for addressing national development while ensuring the Company
sustainability issues, including climate change concerns, and continues to contribute to societal welfare;
focus on the necessity of creating both immediate and more - Nurturing People: To put human capital development
impactful actions. as a top priority, both for its employees and within the
communities it serves. This includes offering educational
In XL Axiata, we have a strong adherence to Environmental, programs, skill-building initiatives, and leadership
Social and Governance (ESG) principles by aligning strategic development;
policies with sustainable development goals. The Company - Process Excellence: To focus on continuous operational
continues to seek a balance between profitability and positive improvement by adopting innovative technologies,
impacts on the environment, society and governance, thus optimizing business processes, and upholding strong
representing our relentless efforts to deliver lasting value to corporate governance. These efforts ensure long-term
both shareholders and stakeholders. sustainability while delivering value to stakeholders;
- Planet and Society: To reduce its environmental
XL Axiata believes that its success rests on the trust built footprint towards the net-zero emission goal by 2050.
between the Company and the customers, business partners, This includes energy efficiency initiatives, the use of
shareholders and communities within which it operates. The renewable energy, and effective waste management,
foundation for this trust lies in our commitment to doing keeping environmental responsibility central to its long-
business responsibly and ethically, every day. The Company term goals.
consistently strives to promote a culture of integrity,
implement effective controls, and conduct appropriate due Key Sustainability Achievements [OJK D.1.b]
diligence to detect and mitigate any risks to the business We integrate these sustainability pillars into every
continuity. aspect of XL Axiata’s operations to ensure the Company
thrives economically while positively contributing
Strategies to Address Sustainability Challenges [OJK to the environment and society. In 2024, XL Axiata
D.1.a] successfully recorded a number of key achievements
Referring to the results of XL Axiata Double Materiality across its sustainability pillars.
Assessment, the Company was able to identify and
prioritize 12 key ESG topics relating to Climate Impact, Data Despite macroeconomic challenges indicated by food
Security and Privacy, Customer Experience and Employee inflation, currency depreciation and job losses, and the
Wellbeing. The assessment also helped XL Axiata to achieve increasingly competitive landscape, XL Axiata remained
critical milestones in its sustainability journey throughout committed to sustaining the momentum of profitable
2024, driven by the alignment of strategic initiatives growth in both the mobile and fixed segments. Financially,
and its overarching sustainability strategies. XL Axiata’s the Company’s efforts on profitability led it to achieve a
set of comprehensive sustainability strategies define its 6.4% increase in revenue, 45.5% increase in net income and
contributions to economic sustainability and social welfare expand the net income margin by 5.6 percentage points.
as well as its stance on climate action, its future position, In addition, the cost leadership initiatives throughout its
prospects and prosperity. The Company’s sustainability operations have positioned the Company as an industry
approaches are supported by innovation and lots of initiatives leader with an EBITDA margin of 51.9%.
surrounding its 4P Pillars, i.e. Building Prosperity, Nurturing
People, Process Excellence and Planet and Society. These The Company continued to grow the mobile subscriber
pillars aim to create a balanced, responsible and sustainable base to 58.6 million with a healthy ARPU of Rp43,000,
business by addressing its economic, environmental and representing a 5% yoy increase. Our postpaid offerings
social responsibilities. have been established as the #1 customer choice, as
evidenced by NPS data for the postpaid segment. Improved
performances also occurred in XL Axiata Own Apps (MyXL
and AXISnet) which booked 32.2 million users and increased
by 5.0 percentage points in revenue.
20 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
Network expansion
is being pursued
relentlessly, with XL
Axiata’s 4G network now
encompassing 165,864 4G
BTS units and counting.
This quality-lifting
investment is instrumental
in improving service
reliability and customer
satisfaction.
DIAN SISWARINI
President Director
2024 Sustainability Report 21
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Message from the Board of Directors
In addition, the Company’s vision of becoming the “Leading profit after business incubation. By empowering more
Converged Operator” continues to yield positive outcomes. than one million women business owners and potential
The FMC penetration rate was 83% (as per YTD 9M’24) entrepreneurs as of the end of 2024 by building digital
and FFB subscribers reached 1 million, positioning it as literacy, the Sisternet program goes hand-in-hand with XL
the second largest fixed broadband operator in Indonesia. Axiata’s development of digital infrastructure, supporting
According to Opensignal’s December 2024 Report on FBB the country’s economic growth and contributing to a more
Experience in Indonesia, XL Axiata was the #1 operator resilient and empowered society. Sisternet beneficiaries
in Consistent Network Quality with a score of 67.6%. This themselves are spread across 19 cities in Indonesia.
demonstrates XL Axiata’s unwavering commitment to
preserving an exceptional customer experience and marks The Company also demonstrated its unwavering
another milestone on its sustainability journey. commitment to equality and diversity in the workplace
through the launch of XL Axiata’s Peduli Disabilitas Siap
XL Axiata’s continuous commitment to enhancing customer Kerja (Disability Ready for Work) program. This initiative
experience remains a strategic priority due to the Double allowed the Company to provide education and training
Materiality Assessment. A seamless, engaging customer for more than 100 people with disabilities, several of whom
journey fosters loyalty and builds trust, contributing to long- have now joined the Company as interns.
term brand relationships. We plan to promote more digital
literacy and ensure a safe digital environment for users. The Company also updated several key governance
This initiative aligns with responsible business practices and documents, including the Board Manual, Financial Limit
empowers customers to make informed decisions. of Authority, Work Guidelines for the Risk and Business
Sustainability Committee, Document Management System
At the same time, XL Axiata continues to make progress Policy, Corporate Risk Management Policy, Privacy Policy,
on its environmental commitments. The Company was Business Continuity Management Procedures, and others.
recognized with a Carbon Disclosure Project (CDP) – We believe these efforts have helped the Company to
B Rating in two consecutive years, which represented improve the quality of GCG enforcement in every aspect.
our commitment to environmental transparency and
sustainability efforts. In addition, as part of XL Axiata’s This year the Company reinforced its commitment to
Decarbonization agenda, the Company this year realized safeguarding personal data by earning the ISO 27701:2019
the purchase of 1,000 Renewable Energy Certificate (REC) Privacy Information Management System (PIMS) certification,
units from PLN, reflecting our commitment to increasing the the first telco in Indonesia to do so. The Company is also
electricity consumption from the renewable energy source. proud to be the only telco in Indonesia to hold both CDP
and EcoVadis ratings alongside its participation in S&P
In addition, XL Axiata’s waste management strategies in Global’s Corporate Sustainability Assessment (CSA). These
2024 included the implementation of Sustainability Week, frameworks serve as a benchmark for the continuous
during which the Company launched a commitment to improvement across the Company’s internal processes,
Zero Waste to Landfill—a tangible step toward supporting strengthening the commitment to fully integrating
environmental sustainability and reducing its carbon sustainability into XL Axiata core operations.
footprint. To promote sustainable behavior among
employees, the Waste Management Race was launched at The Company’s commitment to good corporate governance
XL Axiata Head Office. was recognized with two awards at the 15th IICD Corporate
Governance Awards 2024: Top 50 Big Capitalization Public
Moreover, through the Smart Cities initiative, for example, Listed Company, an accolade the Company has received
XL Axiata collaborated with local governments to provide for six consecutive years, and Best Rights and Equitable
smart street lighting, making cities safer and more efficient Treatment of Shareholders. Furthermore, the Company
in electricity consumption. earned the ISO 37001:2016 Anti-Bribery Management
System (ABMS) certification, underscoring its dedication to
On the social front, the Company continued to drive its implementing good corporate governance and preventing
Corporate Social Responsibility (CSR) programs, such as bribery and corruption across all business operations.
Sisternet and Gerakan Donasi Kuota, while strengthening
its Diversity, Equity, and Inclusion (DEI) efforts. In 2024, XL
Axiata reached 1.2 million beneficiaries in total from all CSR
programs (Sisternet, Gerakan Donasi Kuota, Pesantren Digital,
etc). The Sisternet program, aimed at improving societal
well-being and empowering individuals, has helped increase
the productivity of MSMEs operated by the Sisterpreneurs
by up to 78% and contributed to a 43% increase in gross
22 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
Strategies to Achieve the Targets [OJK D.1.c] the trial for Biometric Pre-paid SIM Card Registration,
Our primary focus for 2024 was directed toward achieving showing the Company’s commitment to continuous
profitable growth to bring sustainable dividends for our adaption to technological advancements. The Company
shareholders. To realize this objective, the management continued to make innovations by leveraging the latest
implemented strategic initiatives aimed at guiding it in technologies to deliver the best possible experience for
meeting its sustainability goals. Built around XL Axiata’s 4P our customers. These innovations are expected to provide
Pillars, the strategic initiatives to drive growth included: convenience, security, speed, and help reduce the potential
• Completing the acquisition of First Media’s customer for data forgery or duplicate identities.
base to solidify our position as the second-leading
convergence player in the market. XL Axiata Closing Remarks
is committed to delivering complete, seamless To conclude this report, We, the Board of Directors, would
connectivity, entertainment, and mobile propositions to like to extend our gratitude to all stakeholders, both internal
all telecommunication consumers; and external, for their relentless support towards XL Axiata’s
• Expanding its homepass coverage to reach more than sustainability goals. Despite the inevitable challenges, 2024
6 million. We wet this objective by aligning XL Axiata’s remained an excellent year for XL Axiata. We value every
excellence through a strategic partnership with Link input and piece of advice that has led XL Axiata to sustain
Net, which allowed us to extend our reach to a broader the momentum of growth on some of its key financial and
customer base; operational indicators.
• Expanding the Enterprise business to capture
international and global traffic by acquiring Axiata Global The Company’s focus in 2025 will remain on driving profitable
Services. This acquisition strengthens our position in growth, fostering innovation, and enhancing customer
the global market and enhances our capabilities to experience. The Company will also remain committed to
serve the growing demands of international enterprise supporting Indonesia’s connectivity goals and be at the
connectivity; forefront of helping to enhance the digital ecosystem in
• Consistently introducing better pricing to the mobile Indonesia.
market by implementing strategic measures aimed
at enhancing pricing strategies, leveraging AI-driven The Company has set ourselves the ultimate goal of creating
regional and dynamic pricing; long-term value that will benefit our shareholders and
• Carrying out network optimization to enhance stakeholders, and welcomes everyone on board to make
profitability and resilience and realizing the full potential valuable contributions toward this goal.
of AI technology across business processes, product
personalization and marketing activities to drive Going forward, following the merger between XL Axiata, PT
efficiency and competitiveness. Smartfren Telecom Tbk and PT Smart Telcom, which became
definitive as of December 2024, We expect to establish
At the same time, the Company upheld its commitment to greater value for both internal and external stakeholders,
cost leadership and careful, strategic investments without paving the way for a more thriving and sustainable future.
compromising the quality of products and services We
delivered to the customers. This year XL Axiata completed
Sincerely yours,
Dian Siswarini
President Director
2024 Sustainability Report 23
Page 26
Message from the Board of Directors
Statement of Accountability
Statement of Accountability of 2024
2024 Sustainability
Sustainability
Report by
by the
the Board
Boardof
ofCommissioners
Commissioners and Board
and Board of Directors
of Directors
We, the signatories, hereby stated that all information contained in the 2024 Sustainability Report of PT XL Axiata Tbk has
been comprehensively presented and that we are fully accountable for the accuracy of the content of PT XL Axiata Tbk Annual
Report.
This statement is made thruthfully.
Maret 2025
Jakarta, 3 March 2025
Board of Commissioners
Dr. Muhamad Chatib Basri
President Commissioner
Vivek Sood Dr. Hans Wijayasuriya Nik Rizal Kamil
Commissioner Commissioner Commissioner
Julianto Sidarto Didi Syafruddin Yahya Yasmin Binti Aladad Khan
Independent Commissioner Independent Commissioner Independent Commissioner
24 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
BoardDireksi
of Directors
Dian Siswarini
Presiden Direktur
President Director
Feiruz Ikhwan David Arcelus Oses Abhijit Navalekar
Direktur
Director Direktur
Director Direktur
Director
Yessie D. Yosetya I Gede Darmayusa Rico Usthavia Frans
Direktur
Director Direktur
Director Direktur
Director
2024
2024Laporan Keberlanjutan
Sustainability Report 25
Page 28
Sustainability Approach
Page 29
Implementing a double materiality assessment to enhance the identification of key stakeholders and the material topics.
Page 30
Sustainability Aproach
Sustainability Approach
[OJK A.1] [GRI 2-22] [GRI 2-23]
Pursuant to the results of the double materiality assessments, XL Axiata has implemented a Sustainability Approach that
balanced the Company’s environmental, economic, social and governance performance. In addition, the Company closely
monitors the climate-change regulatory developments to ensure that the Company’s environmental responsibilities are fulfilled
across its operations.
Materiality Assessment [GRI 3-1] [GRI 3-2]
XL Axiata applies the double materiality assessment to help engagement methods with XL Axiata’s external stakeholders,
identify key stakeholders and determine the material topics including government/regulators, investors/shareholders,
encompassing the environmental, social and governance industry bodies, peers, customers, partners/MSMEs, banks/
aspects. By applying the double materiality assessments, lenders as well suppliers, consisted of monitoring, surveys,
the Company is expected to be able to mitigate risks, consulting, interviews, and collaborating activities. The
improve stakeholder relationships and enhance business Company engaged top vendors and ESG Warriors in a
strategy of the Company. direct survey as part of the consulting activity.
In 2024, XL Axiata engaged an external independent party Based on the results on the assessment of the importance, the
to conduct a materiality assessment with the aim at ensuring Company received various responses from the employees,
the Company to be able to evaluate each sustainability customers, the suppliers, and the business partners. The
matter from both financial and impact perspectives, thus results of stakeholder engagement that was conducted in
offering a comprehensive view of sustainability risks and two stages of assessment concluded the topics that were
opportunities. material to the Company. The determination of material
topics is known and approved by the Board of Directors
Accordingly, the Company engaged both internal and [GRI 2-14].
external stakeholders to help determine the sustainability-
related topics that were material to the Company. Internally,
the Company engaged members of Board of Directors,
Group Heads, and CDP Data Owners through consulting
and collaborating activities, including surveys, interviews,
and workshop, to gain their strategic perspectives and align
them with long-term goals of the Company. Meanwhile, the
The Company engaged both internal and
external stakeholders to help determine the
sustainability related topics that were material to
the Company.
28 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
List of Material Topics [GRI 3-2]
The Company has concluded the material topics encompassing aspects of Environmental, Social and Governance. The
Company further assessed the material topics through an internal workshop to determine topics priorities by rating the severity
and likelihood of risks associated with the impacts & financial implications of each material topic. The risk rating is described
in the following matrix:
XL Axiata ESG Materiality Matrix
25 Table of Risk Rating
Risk Rating
Extreme (25)
20 Significant (21-24)
High (14-20)
Moderate (6–13)
15 Low (1-5)
Impact Materiality
Data Security
Business & Privacy
Ethics
Sustainable
Climate Economic
Supply Chain
Impact Performance
10
Resource Use
& Efficiency
Employee
Corporate Digital Wellbeing
Impact on Oversight
5
Communities Leadership
Biodiversity
0 5 10 15 20 25
Financial Materiality
2024 Sustainability Report 29
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Sustainability Aproach
Sustainability Commitment of XL Axiata [GRI 2-22]
It is imperative for XL Axiata to carry out a responsible XL Axiata continues to nurture and socialize the above
business operation as part of its support to the United mentioned sustainability approach to employees and parties
(UN) Sustainable Development Goals (SDGs). XL Axiata that have direct relation with the company’s supply chain so
has aligned its business strategies with the goals and is as to improve their understanding and the implementation.
committed to making progress on environmental, social and The socialization activities include training on topics relating
governance practices which are believed to create impactful to the sustainability principles, in which the Company takes
benefits to its stakeholders in the telecommunications participation from parties responsible for the implementation
industry and beyond. of sustainability policies. Meanwhile, the vendors engaging
in the Company’s supply chain are required to comply
Then to drive progress towards Net Zero goals, the Company with all applicable laws and regulations and adhere to the
has taken numerous initiatives encompassing carbon highest ethical standards in the procurement process of
footprint reduction strategies. The Company initiated goods/services. To ensure the fulfillment of sustainability
energy-efficiency measures throughout the operations to principles across its business chain, XL Axiata is committed
make a significant contribution to the climate change action. to conducting business with Zero Tolerance Policy against all
XL Axiata always keeps monitoring the emission resulted forms of bribery and corruption, and expects the suppliers to
from its operations and the possibility of negative impacts have such commitment as well. Suppliers are also required to
from its operations so as to ensure that the Company has avoid child labor and forced labor practices at all operational
established a sustainable supply chain throughout its digital areas. [GRI 2-24]
ecosystem.
Sustainability Policy of XL Axiata
XL Axiata has also established sustainable supply chain XL Axiata’s sustainability policy is built around 4P
practices, in which the Company encourages transparency pillars, i.e. Building Prosperity, Nurturing People, Process
and responsible practices throughout the supply chain, Excellence, and Planet and Society. The goals of XL Axiata’s
promote human and labor rights without discriminatory Sustainability Policy are to develop an innovative digital
practices as well as promote gender equality and diversity. ecosystem that can close the digital gap with respect to
The Company continued to develop a diverse and economic, environmental, social and governance aspects. In
inclusive workplace culture by treating and providing equal implementing the Sustainability Policy, XL Axiata refers to
opportunities for everyone. an integrated environmental management policy outlined in
POL - FIN-002 HSE Policy.
XL Axiata Sustainability Pillars
BUILDING PROSPERITY
XL Axiata contributes to the welfare of the nation by building the economy and striving to
improve people’s lives.
NURTURING PEOPLE
Not only encouraging Indonesia’s progress through digital infrastructure development, XL
Axiata is also committed to building human resources in the digital era.
PROCESS EXCELLENCE
Good governance practices in every operational activity support XL Axiata to become a
strong company that continues to grow.
PLANET AND SOCIETY
XL Axiata always carries out strategies and operational activities that favor the
environment and society as two things that contribute to business growth.
30 PT XL Axiata Tbk
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XL Axiata’s Sustainability Policy guides the Company in every aspect that leads us to the establishment of a sustainable
organization that transforms lives of the customers and brings meaningful impacts to the society. The policy reflects XL
Axiata’s dedication to environmental stewardship, social responsibility and economic viability of our operations, and the
respect for human rights.
The sustainability policy also becomes the essential guidance in establishing the Company’s sustainability strategies for the
current financial year and beyond. With ESG issues increasingly significant, XL Axiata has set ESG strategy for the 2022-2025.
The ESG strategy for 2022-2025 outlines three initiatives for each component of ESG, they are:
ENVIRONMENT SOCIAL GOVERNANCE
Accelerating energy Promoting inclusive Strengthening
efficiency and stakeholder good governance
implementing the engagement. practices
use of renewable and to increase
clean energy to reduce accountability.
carbon emissions by
45% by 2030.
An XL Sustainability Committee has been established to ensure that the Company continued to make progress on ESG
management. In 2024, the efforts in ESG management were rewarding as XL Axiata gained the certification of Carbon
Disclosure Project (CDP) with B score for the second year. The certification is to recognize the Company’s commitment to
implementing environmental transparency and sustainability practices.
Some initiatives supporting our achievements in ESG management included a concrete action to make the incentivization of carbon
emission for Scope 1, 2 and 3 which would serve as the baseline for carbon footprint reduction. Since 2018, the Company has calculated
carbon emissions for Scope 1 and 2 and has begun calculating the carbon emission Scope 3 for several categories as of 2023.
XL Axiata’s Sustainability Policy guides it in
every aspect that leads us to the establishment of
a sustainable organization that transforms lives of
the customers and brings meaningful impacts to
the society.
2024 Sustainability Report 31
Page 34
Sustainability Aproach
XL Axiata’s ESG Roadmap
Environment
Accelerate energy efficiency efforts and adopt clean
and renewable energy
Plan Focus 2024 Realization in 2024 2025
Climate Action Site Plan: - Installation of solar panels in 252 Site Plan:
- Renewable and clean - Verify Scope 1, 2, and 3 Base Transceiver Station (BTS) - Verify Scope 1, 2, and 3 emissions
energies emissions locations across Indonesia to - Purchase renewable energy to
- Energy efficiency - Scope 3: Adding inventory support the Green BTS support the network activities
GHG emission sources Campaign. - Start to implement the electronic
Energy and Emission - Purchase renewable energy - Purchasing 1,000 units of waste management
(Green Gas House/GHG) to support our network Renewable Energy Certificate
Management activities from PLN. Target:
- GHG inventory scope 1, - Energy efficiency by piloting - Starting to implement waste - GHG emission is verified by third
2, and 3 energy saving initiatives with management in XL Axiata Tower. party verificatory
- Obtainment of partners Managing 1.23 tonnes of waste. - Purchasing new source of
environmental-based - Launching zero-waste-to landfill renewable energy
certification Target: on 28th Anniversary Event in
- GHG emission is verified by October.
Environmental third party verificatory
Management - Purchasing renewable energy
- Water usage data source (REC)
monitoring
- Water efficiency
consumption
- Inventory waste data
and improve Reduce,
Reuse, and Recycle
(3R) actions
Social
Advance social empowerment through a digitally advancement
of inclusive social approach
Plan Focus 2024 Realization in 2024 2025
Community Site Plan: - Engaged over 1 million members - Growing Sisternet user base and
Development - Improving impact for in the Sisternet community. expanded its impact within the
- Community partnership beneficiaries in relation with - Launched Gerakan Donasi Kuota women’s empowerment
- Social empowerment SDGs values (GDK), reaching 214 educational ecosystem.
impact - Obtaining validation and institutions and providing digital - Expanding GDK beneficiaries and
scoring impact for social literacy training for teachers and Kelas Cerdas Digital participants
Digitization and programs students in three cities. to enhance digital education in
Innovation - Advancing digital inclusion - Provided logistics and Indonesia.
- Digitalization for solution & collaboration with telecommunication aid to over - Broadening donation categories
society in need partners acsross industry 2,700 disaster victims. in myXL and AXISNET to include
- Program innovation in - Raised stroke prevention universities, communities, and
relation to support Target: awareness through the non-formal education.
society well-being - Sisternet to achieve 1 million JAGATARA smartwatch. - Strengthening disaster relief
users - Empowered 2,600+ Pesantren efforts by providing logistics and
- Enhancing impact and students with IoT and digital telecommunication aid in support
number of beneficiaries literacy for economic growth. of government initiatives.
through capabilities and skills - Continuing innovation in health
development technology through JAGATARA
- Achieving a good SROI (Social to aid stroke prevention and
Return on Investment) value government health programs.
for both internal and external - Increasing digital accessibility and
parties job opportunities for people with
- Increasing partnerships in disabilities while expanding IoT
social programs education in Pesantren.
32 PT XL Axiata Tbk
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Governance
Strengthening Good Corporate Governance (GCG) practices
and data security to increase accountability
Plan Focus 2024 Realization in 2024 2025
Ethics Compliance Site Plan: Successfully achieved ISO 27701 Maintaining the current security
- Anti bribery anti - Mastering awareness and certification, reinforcing our posture while leveraging the
corruption understanding of XL Axiata commitment to data privacy and synergies to enhance cyber security
- Risk management GCG and data privacy ISO compliance excellence. This and data protection capabilities. XL
27701 accomplishment marked a Axiata is committed to ensuring a
Privacy security - Complying and up to date to all significant milestone after a long seamless transition without
- Data privacy regulations from governance and dedicated effort, making XL compromising security standards,
- Cyber security and ASEAN policies Axiata the first telecommunications while also strengthening the
company to obtain this certification. Company’s readiness to address
Target: By meeting internationally emerging cyber threats and
- GCG complied with recognized privacy standards, the regulatory requirements. Through
governance and ASEAN Company successfully strengthened collaboration and integration, we
policies its data governance data aim to establish a more resilient
- Trusted data ecosystem and governance framework, enhanced security framework that safeguards
obtaining ISO 27001 stakeholder trust, and set a new the company’s critical assets and
benchmark in the industry for reinforces trust in the data
responsible data management. protection practices.
To ensure the relevance of XL Axiata’s Sustainability Policy XL Axiata is also committed to fostering a culture of
with the dynamic business landscape in telecommunication sustainability to build an organization of high integrity
industry, the Company conducts periodical reviews. XL and accountability. To empower progress, the Company
Axiata also socializes the sustainability policies to develop incorporates the sustainability culture into every business
better understanding of XL Axiata’s ESG management activity and build awareness among all its employees of it
strategies and goals among all stakeholders, particularly through various ways, including: [GRI 2-24]
XL Axiata employees. The Company expects everyone to 1. Taking to the social media to communicate about
voluntarily support the policy implementation and increase sustainability encompassing aspects of education, ESG,
their participation in maintaining a balance between and creating a sustainability newsletter.
development, the well-being of the local community, and 2. Organizing Sustainability Talk, a face-to-face talk
environmental sustainability. show that brings forward various sustainability topics
presented by internal and external resources.
In the meantime, the Company always monitors the adverse 3. Initiating a series of activation activities, such as
impacts of its operations through reports collected through providing recycle dropboxes in several office floors,
the complaint center. Towards the incoming reports or providing educational content about sustainability on
complaints about the negative impacts from the operation, XL Axiata’s social media, playing audio announcements
XL Axiata has established an integrated customer service to of progress in reducing energy emissions during lunch
all XL Axiata’s stakeholders, particularly XL Axiata’s product hours, creating backgrounds on laptop and computer
and service users, and provide quick responses and solutions screens with ESG themes.
to the adverse effects through the following measures: [GRI 4. Launching a Sustainability campaign in XL Axiata internal
2-25] employees (example: call for digitalization to reduce
1. Providing responses to follow-up customer complaints, paper consumption, water saving campaign).
for first level handling. Implement an internal escalation 5. Implementation of digitalization in the process of work.
system for quick problem resolution; 6. Training and learning to employees for issues surrounding
2. Regular evaluation of all business processes, project Sustainability.
implementation and results;
3. Open for feedback; Through the development activities of sustainability culture,
4. Open for discussion and compensate for any XL Axiata expects to encourage responsible business
inconvenience caused to the customer. practices among its employees. In 2024, the Company held
several training and activation programs on sustainability,
Further details about the complaint center are discussed in such as Sustainability Week, Waste Management Race, etc.
the report’s sustainability performance section, in regards to
product and customer responsibility.
2024 Sustainability Report 33
Page 36
Sustainability Aproach
Net Zero Carbon by 2050
XL Axiata’s commitment to Net Zero by 2050 has consistently made progress. By receiving the CDP certification in 2024, XL
Axiata not only carved another milestone in the Company’s efforts to mitigate risks of climate change but also positioned it
as the industry leader in ESG management. The achievement also reaffirmed the Company’s commitment to transparency,
accountability, and improvement in sustainable environmental performance.
XL Axiata’s Journey Towards Net Zero
XL Axiata’s sustainability journey towards net zero can be portrayed in as follows:
2019 2021 2022
Started the Implemented ESG Obtained awards in
calculation of principles with the 2022 Corporate
carbon emissions, reference to the Emission Reduction
covering direct GSMA target to and Calculation
operational activities reduce carbon Transparency event
including electricity emissions to 0 by with Gold and Green
consumption. 2050. categories.
2024 2023
Receiving Carbon • Joined Kadin Net Zero Hub, as a forum for exchanging knowledge,
Disclosure Project information, broadening horizons, and sharing resources to create a
(CDP) certificate low emission ecosystem in Indonesia and achieve Net Zero by
with B score for the 2050.
second year. An • Strengthened the Green Smart City ecosystem with solutions
external assurance based on Artificial Intelligence (AI), Internet of Things (IoT), and
for Scope 1, Scope 2 Connectivity.
and total energy • Calculated the carbon emissions of Scope 3 in 2023 as a first step
consumption was to determine the emission reduction target for Scope 3.
still ongoing for • Obtained Carbon Disclosure Project (CDP) certification with B score
reporting years of in the first submission, recognizing the Company’s commitment to
2024 environmental transparency and sustainability efforts.
• Conducted an external audit of GHG Emission Scope 1 and Scope 2
and of total energy consumption for 2023 and 2024 reporting
years.
34 PT XL Axiata Tbk
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Initiatives for Sustainable Future
The Company’s strong commitment to the emission reduction, especially in Scope 2, indeed has inspired several initiatives
focusing on energy efficiency.
XL Axiata itself is to set its goal for net zero carbon by 2025. However, the Company is continuously making progress on its
contributions towards United Nation’s 2030 goal on the reduction of 45% of global carbon emissions.
2025 2030
Target Target
Reduce its emission up to Reduce its emission up to
80kg CO /TB 2 45%
Initiatives Initiatives
To install solar panels in 252 To engage 100% of top
Base Transceiver Station spenders both suppliers and
(BTS) locations across partners to support the net
Indonesia. zero emission target.
The Company is continuously making progress on its
contributions towards United Nation’s 2030 goal on the
reduction of 45% of global carbon emissions.
2024 Sustainability Report 35
Page 38
Sustainability Aproach
Building the Culture of Sustainability [OJK F.1]
The activities to build the culture of sustainability within XL Axiata’s work environment include the establishment of several
policies and mechanisms that aim to build the integrity of the Company among its stakeholders
In 2024, the Company held socialization/training activities for building employee capacity in regards to the importance of
implementing sustainability culture. The Company held a Sustainability Week program to disburse the values of sustainability.
Sustainability Week is one of XL Axiata’s regular programs which engages its employees in a series of sustainability actions,
such as talk shows on ESG (Environmental, Social and Governance) issues, screening of sustainability-focused films, an
environmentally friendly bazaar, and workshop on waste management. To raise their sustainability awareness at home and the
office, particularly in the waste management, in 2024, XL Axiata held more than 15 activities under the Sustainability Week
program, which took participation of more than 350 employees.
In addition, as part of our commitment to building an accountable and integrity-driven organization as well as to protect the
Company’s interests and long-term business continuity, the Company has conducted socialization to the employees and third
parties on the importance of a whistleblowing system (Speak Up) to report any indications of violation. The followings are
socialization activities relating to the whistleblowing system (Speak Up) XL Axiata conducted in 2024:
No Date Activities
1 15 March 2024 Email blast to all employee-related speak-up channel.
2 20 March 2024 Speak up Campaign to XL official social media @lifeinxlaxiata.
3 26 March 2024 CEO Message to All employees to use Speak Up Channel.
4 27 March 2024 Creating Speak Up Channel button and the banner on the XL New Life application.
5 26 April 2024 Speak Up WhatsApp Blast to All Employees.
6 30 April – 23 May 2024 Anti-Fraud Speak Up Channel Survey.
7 25 May 2024 Speak Up awareness to third parties.
8 29 August 2024 Speak Up Awareness to All Employees.
9 29 August 2024 Opening Speak Up Consultation Room at Experience Lab XL Axiata Tower, 21st Floor.
10 2 September 2024 Speak Up Awareness to third parties/vendors, blast by Vendor Management.
11 14 October 2024 Speak Up Standing Banner placed at Lobby XLAT
12 December 2024 Integrity Workshop @XL Center Bandung collaboration with ROBI.
13 3 December 2024 Integrity Workshop @XLAT collaboration with ROBI.
Sustainability Week
36 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
Contributions to the Sustainable Development
Goals (SDGs) [OJK F.25]
XL Axiata’s Sustainability Policy is aligned with 17 (seventeen) Sustainable Development Goals (SDGs). The Company has
designed various sustainability initiatives and programs that aim to support 15 (fifteen) out of 17 (seventeen) SDGs. The
Company’s contributions to SDGs are outlined as follows:
XL Axiata Contribution SDGs SDGs Explanation
- XL Axiata Baik aims to extend social support to the families of the NO
POVERTY
employees and the surrounding community.
- Gerakan Donasi Kuota aims at improving the quality of the national No Poverty
education through quota donated by the society and XL Axiata’s
customers.
ZERO
- XL Axiata Peduli extends social supports to the victims of natural HUNGER
disasters through distribution of emergency assistance programs.
Zero Hunger
- XL Axiata Baik aims to extend social support to the families of the
employees and the surrounding community.
GOOD HEALTH
- XL Axiata Peduli extends social supports to the victims of natural AND WELL-BEING
disasters through distribution of emergency assistance programs. Good Health and
- XL Axiata Baik aims to extend social support to the families of the Well-Being
employees and the surrounding community.
- Pesantren Digital reflects XL Axiata’s care for the enhanced knowledge
of Santri/Santriwati regarding Digitalization and utilization of IoT. QUALITY
EDUCATION
- Sisternet helps empower Indonesian women to develop and increase
Quality Education
their welfare through use of internet and technologies.
- Gerakan Donasi Kuota aims at improving the quality of the national
education through quota donated by the society and XL Axiata’s
customers.
GENDER
EQUALITY
Sisternet helps empower Indonesian women to develop and increase their
Gender Equality
welfare through use of internet and technologies.
CLEAN WATER
AND SANITATION
Clean Water and
Water and Waste Management aims to control environmental issues.
Sanitation
AFFORDABLE AND
- Green BTS is one of initiatives to lessen the Company’s dependence on CLEAN ENERGY
non-renewable energy. Affordable and Clean
- Energy Efficiency is one initiative to support an eco-friendly business Energy
operation.
DECENT WORK AND
ECONOMIC GROWTH
Decent Work and
- Employee Benefit Policy.
Economic Growth
2024 Sustainability Report 37
Page 40
Sustainability Aproach
XL Axiata Contribution SDGs SDGs Explanation
INDUSTRY, INNOVATION
AND INFRASTRUCTURE
XL Axiata’s Internet of Things (IoT) Laboratory which serves as an Industry, Innovation
innovation center to develop the IoT ecosystem in Indonesia. and Infrastructure
REDUCED
INEQUALITY
Sisternet helps empower Indonesian women to develop and increase their
Reduced Inequalities
welfare through use of internet and technologies.
- Sisternet helps empower Indonesian women to develop and increase SUSTAINABLE CITIES
AND COMMUNITIES
their welfare through use of internet and technologies.
Sustainable Cities
- Laut Nusantara.
and Communities
- Pesantren Digital reflects XL Axiata’s care for the enhanced knowledge
of Santri/Santriwati regarding Digitalization and utilization of Io.T
RESPONSIBLE
CONSUMPTION AND
PRODUCTION Responsible
Paper, Plastic and Waste Management is an initiative to address
Consumption and
environmental issues.
Production
- Green BTS is one of initiatives to lessen the Company’s dependence on
CLIMATE
non-renewable energy. ACTION
- Energy Usage Efficiency.
Climate Action
- Eco Warrior.
- Waste Management.
- Zero Waste to Landfill Event.
LIFE BELOW
WATER
Mangrove Planting Initiative. Life Below Water
LIFE
ON LAND
The campaign of sorting waste according to its type, one of which is with
Life on Land
the aim of maintaining the ecosystem on land.
- GCG Policy. PEACE, JUSTICE
AND STRONG
INSTITUTIONS
- ABAC Policy.
Peace, Justice and
- Data Security and Privacy is conducted in accordance with ISO 27001
Strong Institutions
standards concerning Information Security Management System
(ISMS).
PARTNERSHIPS
- Sisternet helps empower Indonesian women to develop and increase FOR THE GOALS
their welfare through use of internet and technologies. Partnership for the
- Pesantren Digital reflects XL Axiata’s care for the enhanced knowledge Goals
of Santri/Santriwati regarding Digitalization and utilization of IoT.
38 PT XL Axiata Tbk
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Leading in Sustainability Digital Connectivity
Solar Panel located in Sukasari Site, Bogor with installed capacity of 14,080 Wp
2024 Sustainability Report 39
Page 42
About XL Axiata XL Axiata BTS located in Rawa Pening, Jakarta, where the Company carried out a shelter simplification initiative to reduce energy usage
Page 43
Through 4P Pillars of Building Prosperity, Nurturing People, Process Excellence, and Planet and Society, the Company continuously takes unprecedented steps forward in tackling sustainability issues and makes priceless contributions to create a better future for everyone.
Page 44
About XL Axiata
Corporate Information [GRI 2-1]
COMPANY NAME PT XL Axiata Tbk
(Formerly PT Excelcomindo Pratama, and PT Grahametropolitan Lestari)
LEGAL Deed of establishment No. 55 dated October 6, 1989, as amended by Deed No. 79 dated
STATUS January 17, 1991, both of which were drawn up before Rachmat Santoso, S.H., Notary in Jakarta,
and have been ratified by the Minister of Justice of the Republic of Indonesia by virtue of his
Decree No. C2-515. HT.01.01.TH.91 dated February 19, 1991, and registered in Company Register
maintained by the Registry Office of South Jakarta District court under No. 670/Not/1991/PN.
JKT.SEL and No. 671/Not/1991/PN.JKT.SEL, both dated August 21, 1991, and published in the
State Gazette of the Republic of Indonesia No. 90 dated November 8, 1991, Supplement No.
4070.
SHARE OWNERSHIP Axiata Investment (Indonesia) Sdn. Bhd. is a subsidiary of the Axiata Group Berhad, the largest
telecommunications company in Asia, which also owns Celcom (Malaysia), Dialog (Sri Lanka),
Robi (Bangladesh), Smart (Cambodia), Ncell (Nepal), Idea (India), and M1 (Singapore).
XL Axiata’s Shareholding Percentage:
• Axiata Investments (Indonesia) Sdn. Bhd.: 66.25%
• Treasury Shares: 0.43%
• Public: 33.32%
TICKER CODE EXCL
SEGMENT BRAND
SUPPLY CHAIN XL Axiata has partnership with a diverse range of vendors to ensure the availability of goods
[GRI 2-6] and services to support its business continuity. The Company also requires the suppliers to
adhere to sustainability principles as outlined in its procurement policy. Below is XL Axiata’s top
three largest supply chains/vendors (by PO) in 2024:
1. PT Huawei Tech Investment
2. PT Lintas Teknologi Indonesia
3. PT Nokia Solutions and Networks Indonesia
SIGNIFICANT CHANGES End of 2024, XL Axiata announced a definitive agreement for a proposed merger with
IN THE COMPANY PT Smartfren Telecom Tbk and PT Smart Telcom.
[OJK C.6]
ADDRESS XL Axiata Tower
[OJK C.2] Jl. H.R. Rasuna Said X5 Kavling 11-12 Kuningan Timur, Setiabudi, Jakarta Selatan, 12950 Indonesia
PHONE NUMBER +62215761881, +62215761880
EMAIL corpsec@xl.co.id
WEBSITE https://www.xlaxiata.co.id/
MEDIA SOSIAL XL Axiata Tbk @xlaxiata_tbk @xlaxiata_tbk
@XLAxiataTbk PT XL Axiata Tbk @xlaxiata_tbk
42 PT XL Axiata Tbk
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XL Axiata at a Glance
On 6 October 1989 under the name of PT Grahametropolitan corporate segments and has successfully established a large
Lestari, XL Axiata marked its first commercial kick-off as a network and reputable business with nationwide coverage.
trading and general services company. In 1996, the Company XL Axiata provides unlimited access to Data, Voice, SMS
ventured into the telecommunications sector after XL Axiata services and other value-added digital solutions.
secured a GSM 900 operating license and made a successful
launch of our GSM services, becoming the first private XL Axiata’s service networks run on GSM 900/DCS 1800,
company in Indonesia to provide cellular mobile telephony IMT- 2000/3G, and has an established reputation as the first
services. telecommunications operator in Indonesia to commercially
launch 4.5G Ready on the 1,800 MHz spectrum. XL Axiata
Then an agreement which was sealed between Rajawali also strengthens its position as #1 convergence operator in
group and three foreign investors (NyNEX, AIF and mitsui) Indonesia by completing our certifications with a content
led to rebranding in the Company’s organization as marked provider License, Internet Services Provider (ISP), Internet
by the Company name change into PT Excelcomindo Interconnection Services License, Voice Over Internet
Pratama. With continuous commitment to advancing the Protocol License, and Leased Line License. XL Axiata also
business, the Company in September 2005 decided to has secured a Certificate of Operational Eligibility (SKLO),
change its status to be a publicly listed company through an thus allowing it to deploy a 5G network in Indonesia in
Initial Public Offering (IPO) by listing its shares on the Jakarta August 2018.
Stock Exchange (now Indonesia Stock Exchange (IDX)).
Beyond the digital convergence, XL Axiata helps
At that time of the IPO launch, the Company was a empower everyone to optimize their potentials and
subsidiary of Indocel Holding Sdn. Bhd., or now well known business opportunities through its top-notch quality
as Axiata Investment (Indonesia) Sdn. Bhd., a fully-owned of data connection and network expansion. With the
entity of TM International Sdn. Bhd., (TMI) through TM implementation of 4.9G technologies – Massive MIMO for
International (L) Limited. faster and stable data communication, XL Axiata ensures
its customers, including those living beyond Java Island, to
The synergy with our Malaysia-based holding brought have the best experience in daily communication.
another dynamic to XL Axiata’s organization as the
Company in 2009 decided to change the Company name Today, the Company continues to nurture the culture of
into PT XL Axiata Tbk following TMI’s name change into innovation to leverage opportunities across telco and digital
Axiata Group Berhad (Axiata) in that year. Currently, the sectors. The Company also makes progress in seamless data
share composition of XL Axiata shows that Axiata through integration powered by Artificial Intelligence (AI), across
Axiata Investments (Indonesia) Sdn. Bhd. continues to telco and digital behavior to enrich product personalization
dominate with 66.25%, followed by the public with 33.32% offered to customers based on their preferences, thus
and Treasury Shares amounting to 0.43%. increasing customer engagement and shaping the
Company’s competitive advantage.
The composition affirms XL Axiata’s position as part
of the Axiata group (Group), one of Asia’s largest At the same time, the Company leverages cloud technology
telecommunication groups. The Group operates market- to strengthen its cyber security and fraud management
leading mobile subsidiaries and associates under the brands, system to ensure that the Company installs the latest and
such as ‘CelcomDigi’ in Malaysia, ‘Dialog’ in Sri Lanka, ‘Robi’ efficient technologies to deliver the safe and impactful
in Bangladesh, ‘Smart’ in Cambodia, ‘Ncell’ in Nepal. In solutions for our customers.
Indonesia, XL Axiata continues to lead in both retail and
2024 Sustainability Report 43
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About XL Axiata
2024 Sustainability Event
Highlights
ENVIRONMENTAL
Jakarta, 12 October 2024
XL Axiata has taken the opportunity of its 28th anniversary to reaffirm its commitment to sustainability
programs, including achieving Zero Waste to Landfill (no waste will be sent to landfills). In front of approximately
4,000 employees and their families at the anniversary celebration held at Taman Mini Indonesia Indah in East
Jakarta, XL Axiata’s management emphasized the Company’s commitment to waste management.
Jakarta, 2 December 2024
XL Axiata and PLN Collaborate on Power Supply and Renewable Energy Usage to Support the Utilization
of Green Energy for Sustainability. Both have formed a strategic collaboration to supply electricity for Base
Transceiver Station (BTS) devices and migrate to green energy. This relationship will endure for the next two
years, beginning in September 2023 and being extended in October 2024. The goal is to integrate both
parties’ products and explore possible opportunities, not only to provide a secure electricity supply, but also
to develop long-term business solutions that improve public services and benefit the enterprises involved.
Jakarta, 27 February 2024
XL Axiata attained Carbon Disclosure Project (CDP) certification with a B grade, recognizing its commitment
to transparent environmental practices and sustainability. This certification, issued by a non-profit CDP
organization, highlights our dedication to ESG principles. As part of this endeavor, XL Axiata has taken a
number of concrete steps, including conducting an inventory of carbon emissions in scopes 1, 2, and 3, to
guide carbon footprint reduction targets.
SOCIAL
Jakarta, 5 January 2024
XL Axiata has successfully guarded and served the surge in customer data needs during the Christmas and
New Year 2024 holidays. From monitoring on 24 December 2023 to 2 January 2024, the average service
traffic during the Christmas and New Year period increased by 15% compared to normal days and 19%
compared to the previous Christmas and New Year period. Meanwhile, the peak increase in service traffic
occurred on New Year’s Eve which reached 90% compared to normal day conditions. As predicted, streaming
services dominated the spike in service traffic. In contrast, legacy service traffic, namely conversations
(voice) only increased by 1% and SMS by 8% compared to normal days.
Flores, 1 February 2024
XL Axiata distributed essential aid to those affected by the eruption of Mount Lewotobi Laki in East Flores
Regency, East Nusa Tenggara. The aid included basic daily necessities such as rice, instant noodles, eggs,
canned food, and cooking oil.
Demak, 23 February 2024
XL Axiata distributed donations to flood victims in Grobogan, Demak and Kudus, Central Java. Donations
were distributed in the form of essential items such as rice, eggs, sugar, cooking oil, packaged fish, bottled
drinking water, and light medicines. Donations were handed directly to local representatives spread across
each location, starting 19 February 2024. Along with this distribution, the Company also ensured the
operation of over 1,080 4G BTS to serve the locals around these areas.
Medan, 6 March 2024
XL Axiata employees together with the journalist community in Medan came together for a regular blood
donation event at the Grha XL Medan office. The results of this social action were given to the Medan
Children’s Oncology Foundation (YOAM) to help children with cancer.
Jakarta, 5 March 2024
Celebrating International Women’s Day 2024, XL Axiata through the Sisternet Program introduced
the”FINANSISTER” feature on the Sisternet app. At the same time, through a collaboration with PT Bank
OCBC NISP Tbk (OCBC), XL Axiata also launched a collateral-free loan facility for business capital and digital
financial literacy education for Indonesian Womenpreneurs.
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Jakarta, 8 March 2024
XL Axiata through XL Axiata Business Solutions (XLABS) in collaboration with Alita Praya Mitra (Alita)
launched “XL Axiata Access Sehat”, a connectivity service and smart facilitating Electronic Medical Records
(RME) in the healthcare sector, signifying a new step toward enhancing wider support to access and the
quality of healthcare services across Indonesia.
Sleman, 19 March 2024
In support of the Indonesian government’s effort to improve educational infrastructure, XL Axiata has
made an important contribution by distributing routers and data quotas to several Islamic boarding schools
(ponpes) across Indonesia. This initiative reflected the company’s commitment to enhancing digital education
in Islamic boarding school environment amidst the the month of Ramadan 1445 H.
Banjarmasin, 22 March 2024
In an effort to support digital education in Indonesia, XL Axiata distributed router and data quota donations
to Islamic institutions, including boarding schools (ponpes), across the country through the Gerakan Donasi
Kuota (GDK) program. One recipient was Rumah Harapan Foundation located in Banjar Regency, South
Kalimantan.
Surabaya, 25 March 2024
During the Ramadan momentum, in an effort to support digital education in Indonesia, XL Axiata through
the Gerakan Donasi Kuota (GDK) program, provided routers and data quotas to Islamic universities,
Islamic boarding schools, and social institutions caring for children with special needs across Indonesia.
One beneficiary was the Peduli Kasih Anak Berkebutuhan Khusus (Caring for Children with Special Needs)
Foundation in Sidoarjo, East Java.
Padang, 26 March 2024
Through XL Axiata Peduli, XL Axiata continued to assist disaster victims in Indonesia by providing assistance
to flood victims in 3 sub-districts of Pesisir Selatan Regency, West Sumatra, including Koto XI Tarusan District,
Nagari Tambang District, and Batang Kapas District.
Surabaya, 4 April 2024
Employees of XL Axiata, through the XL Axiata Ta’lim Council (MTXL Axiata) organized the “Semarak
Ramadan” program across various cities in Indonesia. They shopped for Eid clothes and aided needy orphans
in Surabaya, Bandung, and Palembang.
Jakarta, 17 April 2024
XL Axiata observed a rise in data usage during the Ramadan and Idul Fitri 1445 H holidays, spanning from
April 4, 2024, to April 14, 2024. Data sourced from the Customer Experience & Service Operation Center at
XL Axiata Tower, Jakarta, indicates a 16% increase in data service usage compared to regular days preceding
Ramadan. This surge is closely linked to individuals’ enthusiasm to return to their hometowns and enjoy the
holiday festivities during Eid.
Jakarta, 7 May 2024
Dian Siswarini, President Director & CEO XL Axiata and Co-Chair of W20 Indonesia 2022, represented
Indonesia at the CSW Session, participating in a side event titled “Addressing Poverty, Strengthening
Institutions, and Financing for Women Empowerment,” alongside officials from the Indonesian Ministry of
Women’s Empowerment and Child Protection (PPPA) and the Women’s Congress Indonesia (Kowani).
Pekanbaru, 13 May 2024
Employees of XL Axiata gathered at the Grha XL Pekanbaru office on Jalan Tuanku Tambusai Ujung No. 819,
Pekanbaru to conduct a blood donation drive. Alongside this initiative, they also distributed book donations
to children from the Darul Ilmi Orphanage located on Jl. Rawasari I, Pekanbaru City.
Central Buton, 25 May 2024
President Director & CEO of XL Axiata, Dian Siswarini, inaugurated the Al-Amin Madrasah Ibtidaiyah
development project along with its supporting facilities in Central Buton Regency, Southeast Sulawesi. The
procurement of basic education facilities cost approximately IDR800 million, funded by contributions from
XL Axiata employees and management. The The inaugural ceremony was also attended by XL Axiata’s Chief
of Human Capital Officer, M Hira Kurnia, Chair of the MTXL Foundation, Fery Firman, and other XL Axiata
employees.
Jakarta, 30 May 2024
Through its Corporate Social Responsibility (CSR) program “XL Axiata Peduli”, XL Axiata, in collaboration
with Alita Praya Mitra (Alita), has introduced JAGATARA (Jiwa Raga Sehat Sejahtera), an early detection
solution for stroke. This innovative solution featured advanced detection capabilities, integrating technology
and public health analysis on a unified platform.
Jakarta, 17 June 2024
Majlis Taklim XL Axiata (MTXL Axiata) once again enabled all members of the MTXL Axiata congregation, as
well as employees and management of XL Axiata, to perform qurbani services for Eid al-Adha 1445 H. MTXL
Axiata distributed sacrificial animals in Pasar Manggis Village, Setiabudi District, South Jakarta. Dian Siswarini,
President Director & CEO of XL Axiata, attended the handover and slaughter of the sacrificial animals
2024 Sustainability Report 45
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About XL Axiata
Jakarta, 21 June 2024
XL Axiata held a Sustainability Week program with various events, from talk shows, podcasts, film screenings,
green product bazaars, to workshops on waste management. Through this program, the management invited
the employees to care about waste management, both at home and at work. XL Axiata is also determined to
strengthen its commitment to waste management with concrete steps to make the company’s environment
cleaner and more sustainable.
Jakarta, 22 June 2024
In partnership with the Lentera Membangun Bangsa Foundation, XL Axiata has relaunched the GDK program
under the theme “Internet Access for Indonesia’s Smart Generation.” This initiative has received approval
from the Ministry of Social Affairs of the Republic of Indonesia, making XL Axiata the only operator that leads
with such a donation program.
Garut, 30 June 2024
XL Axiata has partnered with Garut University (UNIGA) to enhance the fulfillment of the Tri Dharma of higher
education—Education, Research, and Community Service. Through this collaboration, UNIGA students will
leverage XL Axiata’s technology, network, and telecommunications services for learning and community
engagement. The memorandum of agreement was signed by Garut University’s Chancellor, Dr. Ir. H. Abdusy
Syakur Amin, M.Eng, IPU, and XL Axiata’s President Director & CEO, Dian Siswarini, at the UNIGA campus.
Jakarta, 22 July 2024
Employees of XL Axiata through the Majelis Ta’lim XL Axiata (MTXL Axiata), organized the Semarak Muharram
1446H program which brought forward a theme “Happiness for Orphans.” This program was held annually
in various cities across Indonesia. This year, XL Axiata employees simultaneously distributed aid in 15 cities
in Indonesia.
Bandung, 22 July 2024
XL Axiata organized a series of training programs to enhance digital skills of people with disabilities. Apart
from the Disability Islamic Boarding School training, XL Axiata has also prepared additional sessions aimed
at preparing individuals with disabilities for the workforce.
Gorontalo, 30 July 2024
XL Axiata through its XL Axiata Peduli Program, has distributed aid to victims of the recent floods and
landslides in Gorontalo, which occurred in July 2024. The assistance included daily necessities such as rice,
instant noodles, eggs, canned food, and cooking oil. The aid was delivered directly to the affected victims
at evacuation sites by XL Axiata representatives, in cooperation with the Benihbaik Foundation, at a shelter
located in Donggala, Hulonthalangi, Gorontalo City last week.
Surabaya, 2-3 August 2024
XL Axiata held a series of digital competency training sessions for people with disabilities in Surabaya, aiming
to prepare to prepare them for the workforce. A total of twenty participants with disabilities attended the
two-day training. Beyond Surabaya these training sessions were also held in Medan, Bandung, and Jakarta.
Garut, 17 August 2024
Together with dozens of students from Special Needs School (SLB) Garut, the management and 79
employees of XL Axiata celebrated the 79th Anniversary of the Republic of Indonesia. The event included a
flag-raising ceremony and the reading of the Proclamation of Independence.
Jakarta, 22 August 2024
XL Axiata held “Sisternet Festival 2024,” under the theme “Women of the Future, Collaborative Women,” a
series of new Sisternet programs aimed at empowering 1 million Indonesian women.
Surabaya, 7 September 2024
XL Axiata continued to expand the benefits of its “Sisternet” program, aimed at empowering Indonesian
women to #JadiLebihBaik. One of the initiatives, i.e. ‘Sisternet Expands Benefits for Indonesian Women
Hosts Community Gathering and Socializes the Kompetisi Modal Pintar 2024 Program, was to promote
increased digital literacy among women who owned and managed small and medium enterprises (SMEs)
across Indonesia.
Padang, 9 September 2024
XL Axiata through its Sisternet program, hosted the “Sisternet Goes To Campus” event at Andalas University
(UNAND) in Padang, West Sumatra, under the theme “Empowering Future Female Leaders.” XL Axiata
invited over 1,500 female students from UNAND to broaden their perspectives, address various women’s
issues, and collaboratively explore solutions.
17 September – 22 October 2024
After conducting digital skill training for 115 disabled individuals, XL Axiata, through its corporate social
responsibility (CSR) programs, XL Axiata Peduli and XL Axiata Baik, invited 20 selected disabled individuals
to participate in the XL Axiata internship program. This program was part of the XL Axiata Peduli Disabilitas
Siap Kerja initiative.
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Bandung Regency, 25 September 2024
XL Axiata Peduli Bencana (XL Axiata Cares for Disaster) program extended support to the earthquake
victims in Cibeureum, Kertasari, Bandung Regency. The assistance included essential items for displaced
residents, such as sleeping mats, blankets, and tarpaulins.
Bekasi, 2 October 2024
XL Axiata delivered the benefits of the Gerakan Donasi Kuota Program (GDK) to 28 educational institutions
across Indonesia. This time, SMK Adhi Karya in Cabangbungin, Bekasi Regency, was among the recipients,
along with 27 other institutions. By the end of the year, XL Axiata aimed to support a total of 200 educational
institutions, including schools, pesantren (Islamic boarding schools), orphanages, and facilities for individuals
with disabilities, to access the advantages of the GDK Program.
Medan, 3 October 2024
In celebration of XL Axiata’s 28th anniversary, the employees held simultaneous blood donation drives
across 5 cities in Sumatra. The blood drives took place at XL Axiata offices in Medan, Pekanbaru, Jambi,
Bengkulu, and Palembang. The collected donations from this social initiative would be delivered to the Medan
Children’s Oncology Foundation (YOAM) and distributed to the children battling cancer in Medan. Meanwhile,
in Pekanbaru, Jambi, Bengkulu, and Palembang, the blood would be distributed through the Indonesian Red
Cross (PMI) to those in need. #SelaluAdaUntukIndonesia
Yogyakarta, 10 October 2024
XL Axiata launched “Sisternet Goes to Campus.” The program targeting at female students took place at
Universitas Muhammadiyah Yogyakarta (UMY). Hundreds of UMY female students were invited to embark on
a journey to become “Female Future Leaders” by broadening their perspectives, discussing various issues,
and exploring solutions to challenges faced by women.
Central Lampung, 15 October 2024
Located at the Salafiyah Darussa’adah Islamic Boarding School in Central Lampung, Lampung, XL Axiata
has introduced IoT solutions for maggot farming. The IoT Maggot solutions, developed by XCamp as XL
Axiata’s IoT solution development laboratory, include several monitoring features as well as temperature
and humidity controls at the Black Soldier Fly (BSF) farming site. BSF is a type of fly whose eggs develop
into maggot larvae. The benefits of this IoT-based digital solution include increased maggot productivity,
reduced operational costs, and providing data for Big Data and Artificial Intelligence purposes to facilitate
planning, forecasting, and maintenance.
Palangkaraya, 30 October 2024
Through XL Axiata Care Program (Program XL Axiata Peduli), XL Axiata has distributed aid to the flood
victims in Sanggau, West Kalimantan, and Murung Raya in Central Kalimantan. The social assistance
included essential supplies, such as rice, instant noodles, eggs, canned food, and cooking oil. XL Axiata’s
representatives in collaboration with the Benihbaik Foundation, delivered the social aids directly to affected
communities last week.
Lombok, 4 December 2024
XL Axiata supported digitalization of Islamic Boarding Schools in East Lombok by presenting IoT and AI
Solutions. Through the Pesantren Digital program, XL Axiata introduced the use of Artificial Intelligence (AI)
and Internet of Things (IoT) solutions to help empower the islamic boarding school’s economy. One of the IoT
solutions introduced was X-Maggot, a technology designed to support maggot farming as part of organic
waste management.
GOVERNANCE
November - December 2024
XL Axiata achieved ISO 27001:2022 ISMS and ISO 27701:2019 certification for Privacy Information
Management System (PIMS), making it the first telecommunications company in Indonesia with privacy
certification. In addition, XL Axiata was selected as a constituent of the IDX KEHATI ESG Sector Leaders
Index for December 2024 - May 2025, demonstrating its commitment to sustainability. XL Axiata was also
awarded the Sustainable Business Integrity Index 2024 with the Ruby category and a score of 78.95. The
company excelled in aspects of Business Integrity (Ruby, 75.00), Business and Human Rights (Diamond,
86.67), and Environment (Sapphire, 71.43).
2024 Sustainability Report 47
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About XL Axiata
Vision, Purpose and Core Values
[OJK C.1]
VISION
#1 Converged Operator
in Indonesia
Our vision is to become a converged digital service provider, which can combine mobile & fixed
business/services, in a new, better, and customer-focused so that customers can enjoy the
convenience and flexibility of our services and generate the highest NPS value.
PURPOSE
We bring the world closer in a simple way
for a brighter life
This promise cannot be done alone by ourselves;
Only through internal & external collaboration/togetherness, we can make this happen;
We enable and empower people to stay in touch or connect with their environment and create
new possibilities;
We are always close by to fulfil daily needs in people’s life;
Life is getting more and more complex for people, and we are here to simplify it by providing
seamless experiences for all our stakeholders (The world at your fingertips);
Simplifying adds value to people’s life by saving their time, energy and money, which allow them
to get more out of their life;
We are committed to help people to continuously improve their lives in terms of welfare
(economically) and wellbeing (fun, excitement, energy, inspiration and unleashing
people’s potential).
VISION AND PURPOSE REVIEW
The Board of Directors regularly reviews the Company’s Vision and Objectives to ensure
that the Company’s Vision and Purpose are still aligned with the Company’s current condition
and strategy.
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CORE VALUES
ICCC
Acronym for communication (read: I triple C)
Uncompromising Integrity
› I only do the right things, align with the team and seek for advice if unclear.
› I am courageous to make bold decision and speak up when needed.
Obsession for Customers
› I am curious about my customers and genuinely care for them.
› I proactively take ownership to deliver beyond customers’ expectation.
Courage for Change
› I think big and fearlessly step outside my comfort zone to take risks.
› I embrace mistakes to learn, adapt and improve.
Passion for Collaboration
› I welcome ideas that are different from my own and learn from them.
› I am open and curious to explore possibilities to create synergies.
2024 Sustainability Report 49
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About XL Axiata
Organization Structure
President Director & CEO
Director & Chief Director & Chief
Chief Human Capital Finance Director & Chief
CEO’s Office Commercial Officer - Commercial
Officer Financial Officer
Home & Convergence Officer - Consumer
Group Head Group Head
Group Head Group Head Chief Go To
Transformation Strategic
People Journey Finance Market Officer
Office Partnership
Group Head Group Head
Group Head Group Head Digital Group Head
People Financial
Internal Audit Partnership Commercial GTM
Development Accounting
Group Head
Group Head
Corporate People Services Chief Group
Finance Business
Secretary & Facility Home Officer Head West
Control
Management
Group Head Risk & Group Head Group Head Group Head
Compliance Procurement Home Business Jabodetabek
Officer Management Operations
Group Head Group Head Group Head
Contract Home Product Central
Management
Chief Business Group
Integration Head East
Officer
Kalimantan Area
Sulawesi Area
Group Head Group Head
Commerce Customer Contact
Planning Center
Group Head
Group Head Digital
Customer Value &
Channel
Experience
Touchpoint
Management
Group Head Direct Group Head
Channel Indirect Channel
Management Management
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Director & Chief
Director & Chief
Director & Chief IT Chief Strategy & Enterprise
Technology
Digital Officer Analytics Officer Business & Corporate
Officer
Affairs Officer
Group Head Group Head
Group Head Chief Enterprise
Chief Marketing Technology Technology Chief Corporate
Corporate Business
Officer Security & Risk Strategy & Affairs Officer
Strategy Officer
Controls Assurance
Group Head Group Head IT Group Head Group Head Group Head Group Head
Premium Strategy Planning Business Analysis Network Planning Enterprise Product Corporate
Segment & Architecture & Insights & Design & Marketing Communications &
Sustainability
Group Head Youth Group Head Data Group Head Group Head
Group Head IT
Segment Engineering Program National & Group
Core Platform
& Development Management Strategic Head Legal
Enterprise Account
Group Head IT
(Act) Group Head Group Head
Group Head Mass Business Group Head Group Head
Applied Service Operation
Segment Partner & Project Regional Regulatory &
Analytics & AI Management
Management Enterprise Account Government Rel
& Channel
Development
Group Head IT
Digital
Operations &
Transformation Group Head
Enterprise
Solutions &
Technical Account
Group Head Digital Management
Touchpoints
Group Head
Wholesale and
Reseller
2024 Sustainability Report 51
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About XL Axiata
Group’s Structure
Citigroup Nominees
Amanah Raya
Khazanah (Tempatan) Sdn.
Trustees Berhad
Nasional Bhd - Employee Others
- Amanah Saham
Berhad Provident Fund
Bumiputera
Board
36.72% 12.20% 18.32% 32.76%
Axiata Group
Berhad*
*Controlling
Shareholders
100%
Axiata Investment
(Labuan) Limited
100%
Axiata Investment Public
Treasury
(Indonesia) (Shareholders
Shares
Sdn. Bhd below 5%)
0.43% 66.25% 33.32%
PT XL Axiata Tbk
PT One PT Princeton
PT Hipernet XL Axiata
Indonesia Digital Group Data PT Link Net Tbk
Indodata Singapore Pte. Ltd.
Synergy Centres
50% 10.71% 51% 100% 20%
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Subsidiaries
Total Assets as
Share
of December Operations
Name Address Ownership Line of Business
31, 2024 Status
Percentage
(Rp Million)
PT Hipernet Graha Hyper, Jl. Makaliwe 51% Managed Service 407,231 Operating
Indodata Ray a No. 24-24A Jakarta Provider and
Barat, DKI Jakarta Information
Technology Service
PT Link Net Tbk Centennial Tower Lt. 26 Unit 20% Internet Services 13,916,788 Operating
D, Jl. Jenderal Gatot Subroto Provider and Cable TV
Kav. 24- 25 Jakarta Selatan,
DKI Jakarta
PT Princeton Menara Astra, Jalan Jenderal 10.71% Activities relating to 2,276,099 Operating
Digital Group Data Sudirman Kaveling P&K V hosting and managing
Centres Nomor 6 Jakarta Pusat, DKI data centres
Jakarta
PT One Gedung Indosat Lantai 9 50% Computer consultancy 0 Not
Indonesia Jl. Medan Merdeka Barat and facility Operating
Synergy No. 21 Gambir, Jakarta management
Pusat
XL Axiata 9 Raffles Place, #26-01 100% International operator 8,379 Operating
Singapura Pte. Ltd. Republic Plaza, Singapore service and
(sebelumnya 048619 management of
Axiata Global partnership and
Services Pte. Ltd. | alliance
Previously
Axiata Global
Services Pte. Ltd.)
Business Scale [OJK C.3]
Description Unit 2024 2023 2022
Total Employees People 1,663 1,495 1,501
Total Revenues Rp-Billion 34,392 32,323 29,142
Total Assets Rp-Billion 86,179 87,688 87,278
Total Liabilities Rp-Billion 59,955 61,183 61,504
Total Equity Rp-Billion 26,222 26,505 25,774
Number of Products/Services Provided Petabyte 10,547 9,638 7,991
Number of Customers Million-people 58.8 57.52 57.48
Shareholder Composition
Axiata Investment Indonesia is a subsidiary of the Axiata Group Berhad, the largest telecommunications company in Asia
which also owns Celcom (Malaysia), Dialog (Sri Lanka), Robi (Bangladesh), Smart (Cambodia), Ncell (Nepal), Idea (India), and
M1 (Singapore).
Shareholder Unit 2024 2023 2022
Axiata Investments (Energi) Sdn. Bhd. 66.25 66.25 66.2
%
Treasury Shares 0.43 0.43 0.43
Public with Less than 5% Ownership 33.32 33.32 33.32
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About XL Axiata
Operational Area [OJK C.3]
Operational Area and BTS Network
WEST
HQ &
JABO CENTRAL
EAST
Network expansion is being pursued relentlessly, with
XL Axiata’s 4G network now encompassing 165,864 4G
BTS units and counting. This quality-lifting investment is
instrumental in improving service reliability and customer
satisfaction.
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165,864
4G BTS
HQ & JABO CENTRAL
XL AXIATA TOWER MARTADINATA
Jl. H.R Rasuna Said X5 Kav.11-12, Kuningan Jl. R.E Martadinata No 7, Bandung
Timur, Setiabudi, Jakarta Selatan 12950 Jawa Barat
WEST EAST
DIPONEGORO MEDAN PEMUDA
Jl. Diponegoro No.5, Medan, Jl. Pemuda No 94-98 Kelurahan Embong
Sumatera Utara Kaliasin, Kecamatan Genteng, Surabaya,
Jawa Timur
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About XL Axiata
Business Activities
[OJK C.4] [GRI 2-6]
The Extraordinary General Meeting of Shareholders on 4. Programming activities, computer consulting, and
January 11, 2024 has approved the change in XL Axiata’s related thereto:
main business activities and supporting business activities a. Other computer programming activities;
as the Company decided to add its Business Activities b. Artificial Intelligence-Based Programming Activities;
pursuant to the KBLI 2020 as stipulated in the Central c. Programming and Production Activities of
Statistics Agency Regulation No. 2 of 2020 concerning the Immersive Media Content;
Indonesian Standard Industrial Classification (“KBLI 2020”). d. Digital Identity Provision Activities;
e. Activities for Providing Electronic Certificates and
As outlined in the Article 3 of the Articles of Associations, Services Using Electronic Certificates;
the Company operates in the sectors of telecommunications, f. Blockchain Technology Development Activities
programming activities and computer consulting, information g. Information Security Consulting Activities.
services activities, wholesale trade, management consulting 5. Computer Consulting Activities and Other Computer
activities, and financial activities. Facility Management:
a. Internet of Things (IoT) Consulting and Design
To support the business activities, the Company is allowed Activities;
to carry out the following main business activities: b. Other Information Technology and Computer
Services Activities.
1. Telecommunications business activities: 6. Information Services Activities:
a. Administration of telecommunications networks a. Data Processing Activities;
including but not limited to: b. Hosting and activities related thereto;
- Wired Telecommunication Activities; c. Web portals and/or digital platform Without
- Wireless Telecommunications Activities; Commercial Objectives;
- Satellite Telecommunication Activities; d. Web portals and/or digital platforms with
- Special Telecommunication Activities for Own Commercial Objectives.
Use; 7. Other Information Services Activities NOC.
- Special Telecommunication Activities for 8. Construction:
Defense and Security Purposes; a. Telecommunication Central Construction;
- Other Telecommunication Activities. b. Telecommunication Installation;
b. The operations of telecommunications services c. Railway Signal and Telecommunication Installation;
including but not limited to: d. Land Preparation.
- Internet Service Provider; 9. Employment Activities:
- Data Communication System Services; a. Human Resources Provision and Management
- Internet Telephony Services for Public Use Function;
(VOIP); b. Fixed-term Labor Supply Activities.
- Internet Interconnection Services (IIS); 10. Professional, Scientific and Technical Activities:
- Content Provider Services through Cellular a. Other Management Consulting Activities;
Mobile Networks or Local fixed Wireless b. Advertising.
Networks with Limited Mobility (Premium SMS 11. Rental and Leasing Activities without Option Rights of
Content Services); Digital Technology Assistive Devices.
- Other Multimedia Services; 12. Owned or Leased Real Estate.
- Telecommunication Resale Services; 13. Other Monetary Intermediaries.
- Internet Protocol Television (IPTV) Services. 14. Call Center Activities.
2. Other telephony value-added services.
3. Wholesale Trade In order to achieve the above mentioned purposes, as well
a. Wholesale Trade of computers and computer as to support the main business activities of the Company,
equipment; the Company may carry out supporting business activities
b. Wholesale Trade of Software; as following:
c. Wholesale Trade of Telecommunication Equipment; a. Planning, engineering, building, providing, developing
d. Wholesale Trade of Electronic Parts; and operating, leasing, maintaining as well as procuring
e. Wholesale Trade of Machine, Equipment, and Other means/facilities of telecommunication, including the
Supplies. procurement of resources to support the businesses of
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the Company in the administration of telecommunication d. Organizing other telecommunication services and
services and/or networks; networks including information technology services
b. Improving to the maximum extent, the relevant business and/or networks; and
for the administration of services and telecommunication e. Engaging in various necessary activities to support the
networks, therefore, it reaches the capacity which is operation of telecommunications, wholesale trading,
desired and required by the public in the framework of computer programming, consulting, and related services.
improving services to the public at large; This includes information services, telecommunications
c. Carrying out businesses and operational activities construction and installation, employment services,
(which also cover the marketing as well as the sales professional, scientific, and technical activities, and
of telecommunication networks and/or services which leasing digital technology without option rights.
are organized by the Company), carrying out the Additionally, it encompasses real estate, financial
maintenance, research, and development, means and/ services, management consulting, office administration,
or facilities of the telecommunication, organizing non- office support, advertising, and land provision.
formal education and training in telecommunication
sector both domestic and overseas;
Association Membership
[OJK C.5] [GRI 2-28]
Through the end of 2024, XL Axiata was a registered member of the following associations:
No Organization Name Role and Contribution of the Company
1 Global Mobile Suppliers Association (GSA) Member
2 Submarine Cable Association (ASKALSI) Supervisory Board; Inter-Institutional Relationship,
Training; Event & Certification; Legal & Regulatory;
Restoration & Facility Management; Member
3 Indonesia Service Dialogue (ISD Council) Member
4 Association of Indonesian Telecommunications Operator (ATSI) Supervisory Board; Secretary General; Member
5 Indonesian Telematics Society (MASTEL) Member and Manager
6 Telecommunications Interconnection Clearing Association Supervisory Board; Member
(ASKITEL)
7 Kamar Dagang dan Industri Indonesia (KADIN Pusat) Member
8 Kamar Dagang dan Industri Indonesia (KADIN DKI Jakarta) Member
9 Asosiasi Penyelenggara Jasa Internet Indonesia (APJII) Member
10 Metro Ethernet Forum (MEF) Member
11 Indonesian Corporate Secretary Association (ICSA) Member
12 Dewan TIK Nasional (Wantiknas) Advisory Team Member
13 KADIN NET ZERO Hub Member
Significant Changes in the
Company [OJK C.5] [GRI 2-28]
At end of 2024, XL Axiata reached a definitive agreement for a proposed merger with PT Smartfren Telecom Tbk and PT Smart
Telcom. The merger will establish PT XL Smart Telecom Sejahtera Tbk, a new telecommunications powerhouse combining
strengths of Indonesia’s trusted telecommunications operators.
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Process Excellence
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Adopting the ISO 27701 standards of Privacy Information Management System (PIMS) which focuses on the management of personal data privacy. No violation of the customer data or information privacy policy as well as no violation to product labeling and marketing activities.
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Corporate Oversight
Governance has become a strategic imperative for many organizations and increasingly becomes a critical topic at board level
when it comes to the fulfillment of the responsibilities to the stakeholders. Therefore, in XL Axiata, our commitment to Good
Corporate Governance (GCG) implementation remains intact throughout the organization’s operations. The Company make
continuous improvements to the quality of the GCG implementation, encompassing various aspects of the Company, including
the risk management mechanism and the implementation of internal control, which provide a foundation for the establishment
of an accountable organization.
Corporate Governance
COMMITTED TO THE EFFECTIVE IMPLEMENTATION OF GCG PRACTICES
XL Axiata has laid down the implementation of Good Corporate Governance (GCG) as the foundation of its sustainability
commitment, in which the Company manages and optimizes the resources based on mechanisms that will guide it in carrying
out responsible business practices and achieve the sustainability goals.
As part of the implementation of sustainable governance practices, XL Axiata continues to increase participation of the
stakeholders in implementing GCG principles (transparency, accountability, responsibility, independence, equality, and fairness)
in addition to the Company’s sustainability pillars: Building Prosperity, Planet & Society, Nurturing People, and Process
Excellence, which have been essential aspects to consider in the decision making.
The implementation of GCG principles indeed has put highlight to the Company’s commitment to establishing a vibrant and
credible business environment. Accordingly, the Company always puts regulatory compliance as well as builds the good
reputation and accountability of the Company as two of priority aspects in order to gain trust from the public at large and
other stakeholders.
XL Axiata believes that the effective implementation of governance principles will ensure its business continuity and bring
positive impact on the Company’s reputation. XL Axiata is determined to implement sound GCG practices to help shape the
competitiveness in the dynamic business situation.
Basic Guidance to Sustainable Governance
XL Axiata’s commitment to the implementation of sustainable governance is guided by the Law of the Republic of Indonesia
No. 40 of 2007 on Limited Liability Companies (“Company Law”) and its implementing regulations as well as Law of the
Republic of Indonesia No. 8 of 1995 on Capital Market, OJK Regulation No. 51/POJK.03/2017 on the Application of Sustainable
Finance for Financial Service Institutions, Issuers and Public Companies, and SEOJK No. 16/ SEOJK.04/2021 on the Formats
and Contents of Annual Report of the Issuers or Public and POJK No. 51/POJK.03/2017 concerning the Implementation of
Sustainable Finance for Financial Service Institution, Issuers, and Public Companies.
The implementation of GCG principles indeed
has put highlight to the Company’s commitment
to establishing a vibrant and credible business
environment.
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The Implementation of GCG Principles at XL Axiata
The implementation of the GCG principles in every aspect of the Company’s business operations is further explained as follows:
ETHICAL CONDUCT ACCOUNTABLE
XL Axiata always ensures that the decision-making process in the
XL Axiata has determined segregation of
company is free from conflict of interest and that any corporate
duties, authorities, and responsibilities of each
actions containing conflict of interest must be completed with
organ of the Company in accordance with the
respect to applicable regulations. XL Axiata also ensures that all
Articles of Association, OJK regulations and
shareholders and other stakeholders are treated equally and each
internal policies to avoid conflicts of interests
organ of the Company carries out its duties and responsibilities
and establish an accountable organization.
independently.
DIGITALIZATION SUSTAINABILITY
XL Axiata benefits from the digitalization in order to enhance XL Axiata’s commitment to implementing principles
business growth, improve the efficiency of its business of Environmental, Social, and Corporate Governance
processes, and deliver consistency and quality to promote encompasses all aspects of its operations. The
better customer experience. It will also enable the organization Company adheres to responsible business practices
and its Board Members to evolve and adjust to the ongoing to ensure its operations generate positive impacts on
wave of business model disruptions by embracing the the environment and society, reflecting the Company’s
modification of its internal governance techniques, Board dedication to long-term value creation and ethical
leadership, structure, and processes. business conduct.
TRANSPARENCY
XL Axiata upholds transparency through the implementation of information disclosure to the stakeholders using various
channels of communication, including digital channels. The Company’s transparency is measured through its reports,
corporate announcements, and other materials, both printed and digital, which are accessible for all stakeholders. The use of
digital technologies in XL Axiata’s transparency of information not only supports efficiency and effectiveness in Corporate
Communications activities yet it is also considered important to ensure the Company’s continuous engagement with its
stakeholders at large.
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Process Excellence
STRUCTURE AND COMPOSITION OF SUSTAINABILITY GOVERNANCE [GRI 2-9] [GRI 2-11]
To ensure the effective implementation of GCG at XL Axiata, the Company has established a structure with organs that
perform different functions, authorities, and responsibilities to ensure the execution of sustainability strategies and manage
the impacts of its business presence to the society and environment as well as the surrounding economy. XL Axiata’s GCG
structure consists of Main Organs and Supporting Organs explained further as follows:
General Meeting of Shareholders
Board of Board of
Directors Commissioners
President
Nominating Board Risk
Director & CEO Board Audit
& Remuneration & Compliance
Committee
Committee Committee
Directors
Corporate
Secretary
Committees
under the Board
of Directors
Internal Audit
Risk &
Compliance
Sustainability
Unit
General Meeting of Shareholders Board of Commissioners
As the ownership organ of the Company, the General The Board of Commissioners serves as our Supervisory
Meeting of Shareholders (GMS) is delegated with a set of Organ which is responsible for monitoring, overseeing
authorities not granted to either Board of Directors or the as well as advising the Board of Directors in regard to
Board of Commissioners within the limits specified in the the management activities and the GCG implementation
Articles of Association and applicable laws and regulations. in the Company. The Board of Commissioners is also
Through GMS, XL Axiata facilitates its Shareholders to allowed to request reports about the company’s business
exercise their rights and authorities to state their inputs, performance, review, sign, and ratify annual reports as well
opinions, vote and request information that is material in the as assess audit reports and monitor the implementation of
decision making process. risk management.
In a year, XL Axiata can hold two types of GMS, i.e. Annual GMS In addition, XL Axiata’s Board of Commissioners is also
and Extraordinary GMS. The mechanisms for holding each of responsible for providing suggestions to shareholders
GMS has been outlined in the Company Law, the Articles of regarding important issues faced by XL Axiata. The Board
Association and OJK regulations. In 2024, XL Axiata had an of Commissioners carries out its duties and responsibilities
Annual GMS on May 3, 2024 where the Company agreed on with assistance from the Board Audit Committee, the
several important decisions. Further information about the Nominating and Remuneration Committee and the Board
implementation of GMS in 2024 is presented in XL Axiata’s 2024 Risk and Compliance Committee.
Annual Report which is published in a separate document from
this Sustainability Report.
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In its duty implementation, XL Axiata’s Board of Commissioners must respect the independence principle so as to make
decisions in an objective manner.
The members of Board of Commissioners as of December 31, 2024 were as follows:
Name Position Period Term of Office Legal Basis of Appointment
Dr. Muhamad Chatib President 2024-2029 3 Period
rd
He was first appointed Commissioner at the
Basri Commissioner General Meeting of as President Extraordinary
Shareholders (EGMS) on 29 September 2016,
and then reappointed at the Annual General
Meeting of Shareholders (AGMS) on 29 April
2019 for the 2nd term and on 3 May 2024 for
the 3rd term.
Vivek Sood Commissioner 2019-2024 3rd Period He was first appointed as Commissioner of the
Company during the Annual General Meeting of
Shareholders (AGMS) on 31 March 2017.
Reappointed for a second term as Commissioner
at the AGMS on 29 April 2019 and on 3 May
2024 for the third time.
Dr. Hans Commissioner 2024-2029 2nd Period Appointed as Commissioner during the Annual
Wijayasuriya General Meeting of Shareholders on 18 May
2020 for his first term and on 3 May 2024 for his
second term.
Nik Rizal Kamil Commissioner 2024-2029 1st Period Appointed at AGMS on 3 May 2024 for his first
term.
Yasmin Independent 2024-2029 1st Period Appointed at AGMS on 3 May 2024 for the first
Binti Aladad Khan Commissioner term.
Julianto Independent 2024-2029 3rd Period Appointed as Independent Commissioner of the
Sidarto Commissioner Company through the Annual General Meeting
of Shareholders on 9 March 2018 for his first
term, and reappointed for the second term at
the Annual GMS on 29 April 2019 and on 3 May
2024 for his third term.
Didi Syafruddin Independent 2024-2029 1st Period Appointed for his first term at AGMS on 3 May
Yahya Commissioner 2024.
Board of Directors
The Company Board of Directors serves as the managing organ of the Company which is also responsible for the implementation
of good corporate governance principles and represents The Company inside and outside the court as regulated in the Articles
of Association. The Board of Directors consists of 6 (six) members and is led by a President Director who is responsible for
coordinating the activities of the whole members of the Board of Directors. The Board of Directors has a significant role in
the decision making process, and, determines the sustainability strategies and risk management, including social, economic,
environmental impacts, and climate actions. The Board of Directors runs the Company with assistance from Information
Technology Committee, Risk Management and Business Continuity Committee, Human Capital Committee, Gifts, Donations
and Sponsorships Committee, Ethics and Integrity Committee, Corporate Secretary, Internal Audit and Risk & Compliance.
XL Axiata’s members of Board of Directors as of December 31, 2024 were as follows:
Name Position Period Term of Office Legal Basis of Appointment
Dian Siswarini President Director 2024-2029 3 Period
rd
She was first appointed as President Director of the
& Chief Executive Company at the Annual General Meeting of
Officer (CEO) Shareholders (AGMS) on 1 April 2015, and
reappointed for a second term at the AGMS on 29
April 2019 and on 3 May 2024 for her third term.
David Arcelus Director & Chief 2024-2029 2nd Period He was first appointed as Director at the Annual
Oses Commercial Officer General Meeting of Shareholders (AGMS) on 18 May
- Consumer (CCO - 2020 and reappointed for the second term on 3
Consumer) May 2024.
Abhijit Jayant Director & Chief 2024-2029 3rd Period He was first appointed as Director of the Company
Navalekar Commercial Officer during the Extraordinary General Meeting of
– Home & Shareholders (EGMS) on 15 August 2017. He was
Convergence reappointed for his second term during the Annual
(CCO - Home & General Meeting of Shareholders (AGMS) on 29
Convergence) April 2019 and on 3 May 2024 for his third term.
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Name Position Period Term of Office Legal Basis of Appointment
Yessie Dianty Director & Chief 2024-2029 3 Period
rd
Appointed as Independent Director of the
Yosetya Enterprise Business Company at the Extraordinary General Meeting of
& Shareholders (EGMS) on 10 March 2016. She was
Corporate Affairs appointed as Director for the second trem at the
Officer Annual General Meeting of Shareholders (AGMS) on
29 April 2019 and on 3 May 2024 for her third term.
I Gede Director & Chief 2024-2029 2nd Period Appointed as Director for the first term at the
Darmayusa Technology Officer Extraordinary General Meeting of Shareholders
(CTO) (EGMS) on 27 October 2020 and reappointed for
his second term at AGMS on 3 May 2024.
Feiruz Ikhwan Director & Chief 2024-2029 2nd Period Appointed as Director for his first term at the
Finance Officer Annual General Meeting of Shareholders (AGMS) on
5 May 2023 and reappointed for his second term
on 3 May 2024.
Rico Usthavia Director & Chief IT 2024-2029 1st Period Appointed for his first term at AGMS on 3 May
Frans Digital Officer 2024.
Information about profile of the governance body consists of work experience, education, gender and the others are available
in 2024 Annual Report.
Sustainability Unit [OJK E.1]
The Company has assigned a Sustainability Team under the Corporate Communications and Sustainability Department
to ensure the effective implementation of sustainability strategies at all work units under the supervision of the Board of
Commissioners and Directors. Our President Director & CEO leads the Sustainability Team so as to ensure the alignment of the
corporate strategies and the sustainability strategies and no conflict of interest in the decision-making process. The structure
of the Company’s sustainability team is presented as follows:
President Director & CEO
Director & Chief Enterprise Business and
Corporate Affairs Officer
Chief of Corporate Affairs
Group Head Corporate Communications &
Sustainability
Head of Sustainability
People reporting to Head of Sustainability:
‘ Climate Change and Decarbonization Strategist
‘ Social Impact and Governance Coordinator
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Name Position Term of Office Legal Basis of Appointment
Marwan O. Chief Corporate 24 November Decree of BOD No. 47/20 dated 24
Baasir Affairs 2020 – present November 2020
Reza Zahid Mirza Group Head Corporate Communications 15 October Employee Appointment Announcement
2023 - present No. 37/2023
Ratu Maulia Head of Sustainability 9 March 2024 - Employee Appointment Announcement No.
Ommaya Firhah present 11/2024
Risky Fauzi Climate Change and Decarbonization 5 June 2023 -
Widodo Strategist
Asri Ariani Social Impact and Governance 1 January 2023 -
Fauziah Coordinator
NOMINATION AND SELECTION OF The Nominating and Remuneration Committee plays a key
GOVERNANCE BOARD [GRI 2-10] role in the nomination of a Director candidate. A Director
can also appoint XL’s own personnel as his successor,
Mechanism for the nomination of XL Axiata’s executive including employees who join in XL Axiata Talent Pool. The
members is regulated under Senior Executive Nomination procedures for the appointment of a director candidate
Policy. According to the policy, the Shareholders and/or are regulated in the Nomination Policy and shall take into
the Minority Shareholders of the Company shall propose account the Company Law and other regulations relating
the candidates eligible for members of the Board of to the appointment of a director. The Company will then
Commissioners and then submit them to XL Axiata’s review the Director candidates on periodical basis through
Nominating and Remuneration Committee through the an internal panel system or assign an independent third
Corporate Secretary for further review. party to assess their competence.
The Nominating and Remuneration Committee will discuss the In the meantime, while appointing the Head of Sustainability
nomination proposals in the Nominating and Remuneration Unit, the Company will refer to the qualifications set in the
Committee Meeting to ensure that all candidates have met recruitment policy.
the required criteria, qualifications and backgrounds to be
further submitted to the GMS for approval. The Company THE ROLES OF XL AXIATA’S GOVERNANCE
applies the criteria and qualifications as outlined POJK BODY IN IMPACT MANAGEMENT [GRI 2-12]
No. 33/POJK.04/2014 for the appointment of member [GRI 2-13]
candidates of the Board of Commissioners of XL Axiata.
As it navigate to be a greener organization, the Board
The Company also takes into account the results of reviews of Commissioners and Board of Directors share mutual
of the organizational needs to help it determine the ideal responsibilities for aligning the company’s strategies
composition, backgrounds and expertise required from and direction with the sustainability policies, strategies,
the Board candidates. The Board diversity is necessary and goals in social, economic, and environmental topics,
as they will bring together different skills, viewpoints and including climate change issues.
backgrounds to help them in planning, oversight and making
high-quality decisions, translating into more strategic The Board of Commissioners and Board of Directors
guidance and risk management. together with the Sustainability Team will carry out
thorough evaluation and identification of the impacts of the
The highest governing bodies of the Company adhere to the Company’s operations, both directly and indirectly, and the
principle of independence and are free from any conflicts of effectiveness of its sustainability policies and initiatives. In
interests. the identification process, consultations with stakeholders
such as shareholders, regulators, the community and other
In the meantime, XL Axiata applies a Succession Policy parties can help them gain some insights and necessary
in Board of Directors nomination process as part of the inputs which will be treated as material aspects in the
regeneration of leadership as well as to maintain business making of strategic decisions. This consultation can be in the
continuity of the Company. The Board of Directors form of face-to-face meetings, online meetings, or through
Succession Policy stipulates that candidates are entitled to reports prepared by the Sustainability Team. The frequency
participating in self-development and personal development of meetings or reports is adjusted to the needs.
activities, such as trainings or through a teamwork system to
solve certain problems.
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In further implementation of sustainability governance, the Board of Commissioners and Board of Directors delegate
responsibility for managing sustainability impacts to the Head of Sustainability, who is under direct supervision of Group
Head of Corporate Communications and Sustainability, and reports to the Chief of Corporate Affairs. XL Axiata’s Head of
Sustainability is responsible for:
1. Improving monitoring of sustainability activities;
2. Designing sustainability strategic initiatives and measuring their impacts;
3. Ensuring stakeholder measurement as key to monitoring sustainability achievement.
The followings are the duties and responsibilities of the roles of XL Axiata’s governance body in the management of sustainability
impacts within XL Axiata:
Designation Scope of Duties
Climate Change and Decarbonization Strategist It serves the role of ensuring the environmental-related performances
across the company such as: environmental-related data monitoring,
reporting and verification, developing net zero roadmap as part of
decarbonization journey, corporate sustainability strategy, and the
others.
Social Impact and Governance Coordinator It serves the role of ensuring social and governance data collection,
monitoring, conducting sustainability-based event and communication
campaigns.
Through the RBCC (Risk Management and Business them, which represent the indicators for the performance
Continuity Committee), and BRCC (Board Risk & Compliance evaluation including Integrity, Leadership skills: Team
Committee), the Company’s highest sustainability governing player/Communicator, Analytical: Analyse and Interpret
body conducts review of the reporting quality of XL Axiata’s Information, Specialist Skills and Knowledge, and Thinker
ESG performance on quarterly basis to ensure data accuracy - Open-minded/Strategic. To pursue objectiveness in the
and consistency. Then at year end, XL Axiata will present a assessment process, the Company appoints the Nominating
full-year consolidated ESG performance data. In addition, and Remuneration Committee to launch a self-assessment
the highest governing body can also add more aspects, such of the Board of Commissioners.
as carbon emission, climate change, employment practices,
waste management, privacy & data security and other In the meantime, the General Meeting of Shareholders
issues considered material to the Company’s sustainability will assess the collegial performance of the Board
impacts, as outlined in XL Axiata Materiality Assessment. of Commissioners in the financial year based on the
accountability report on Board of Commissioners’
PERFORMANCE ASSESSMENTS OF THE supervisory duties presented in the Annual General Meeting
GOVERNANCE BODY [GRI 2-18] of Shareholders. The General Meeting of Shareholders will
then make decision on granting full repayment and release
To build a sustainable business and improve the quality of of responsibility (acquit et de charge) to the Board of
governance, XL Axiata has a policy to make continuous Commissioners of XL Axiata for supervisory performance
improvements to the implementation of sustainable during the Reporting Year.
governance. The Company therefore conducts evaluation
of the performance of the Governance Body, ensuring that Assessment Mechanism of Performance of the
each organ of XL Axiata Governance Body is committed to Board of Directors
performing their duties in accordance with the Company The Board of Directors is assessed for both collegial
Law and prevailing regulations and meet the agreed targets and individual performances, by the Nominating and
through the implementation of responsible operational Remuneration Committee and through self-assessment.
practices. The performance assessment mechanism for The individual performance of each member of the Board
each XL Axiata Governance Body is explained as follows: of Directors is assessed the Nominating and Remuneration
Committee based on Key Performance Indicators (KPI) as
Assessment Mechanism of Performance of the well as the Company’s achievements and target fulfillment
Board of Commissioners (if any). Meanwhile, collegial performance of the Board of
The Company applies 2 (two) mechanisms to assess Board Directors is assessed through an accountability report
of Commissioners’ performance, namely through the on the company management as well as financial and
General Meeting of Shareholders and self-assessment. XL operational achievements presented in the GMS. The GMS
Axiata applies a quantitative approach in the assessment will then make decision on granting full repayment and
of performance of the Board of Commissioners. As part release of responsibility (acquit et de charge) to the Board
of the cross-board assessments, the method requires each of Directors for the management of the company during the
Board member as well as the Committees under the Board Financial Year.
of Commissioners to fill in questionnaires distributed to
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Assessments Results of the Board of Assessment of the Head of the Unit in Charge of
Commissioners and Board of Directors Sustainability
In 2024, XL Axiata had an independent assessment of Board of Adding to the general assessment criteria, XL Axiata
Commissioners and Board of Directors, in which Board members also launched an assessment of performance of Head
were assessed for their understanding of the roles, duties and of Sustainability to measure the effectiveness of our
responsibilities as well as the implementation of principles of sustainability strategy implementation. The sustainability
Good Corporate Governance (“GCG”). Through the assessment, assessment is held to ensure that the Company has
the Company could measure Board Effectiveness and get some established a harmonious stakeholder relationships and
recommendations for GCG improvement as well as one of the deliver impactful benefits to the sustainability program
considerations for the reappointment or even dismissal of the beneficiaries as expected.
members of Board of Commissioner and the Board of Directors.
The results of the 2024 assessment of the performances of Total Attendance Rates of the Board of Directors
Board of Commissioners and Board of Directors suggested and Board of Commissioners at Board Meetings
that both Board of Commissioners has carried out the role of [GRI 2-16]
supervising organ within the scope of duties and responsibilities The Board of Directors and the Board of Commissioners
specified in the articles of association, prevailing regulations of the Company are required to attend each of internal
and relevant standards. Meanwhile the Board of Directors was board meetings which are conducted on a periodical
assessed to have fulfilled its role of being a managing organ basis. In addition, the Board of Directors and the Board
of the Company pursuant to the Key Performance Indicators of Commissioners are also required to attend joint
applied to Board of Directors as well as to the Company, which meetings, showing the engagement of members of the
were agreed in the beginning of the year. Board of Directors or Commissioners to produce strategic
decisions effectively and to carry out supervision over
the management of the company. The information on the
attendance rate of the Board of Directors and the Board of
Commissioners at the board meetings in 2024 is presented
in the following table:
Percentage of Average
Attendance of Board of
Total Board Meetings Directors/Board of
Description
(2024) Commissioners at Board
Meetings
(2024)
Total attendance rate of Board of Directors at 59 100%
board meetings
Total attendance rate of Board of Commissioners 24 100%
at board meetings
REMUNERATION POLICY AND PROCESS 1. GMS will delegate power and authority to the
[GRI 2-19][GRI 2-20] Nominating and Remuneration Committee to determine
the remuneration package including the structure
Remuneration of The Board of Commissioners and amount of salary, bonus and other benefits for
and Directors members of the Board of Commissioners according
XL Axiata understands that the executive compensation to the Company’s remuneration policy and applicable
can positively impact the business continuity of the standards for the relevant financial year
Company. Thus, as part of the efforts to fulfill the economic 2. GMS grants the power and authority to the Board
responsibilities to our internal stakeholders, XL Axiata of Commissioners of the Company to determine the
has an attractive remuneration system which ensure our remuneration package including the structure and
executive Board members to be able to formulate and amount of salary, bonus and other benefits for members
deliver sustainability strategies to make progress to the of the Board of Directors according to the Company’s
relationship between the Company, the environment, and remuneration policy and applicable standards for the
the community. relevant financial year.
The mechanism for determining remuneration for the Board
of Directors and Board of Commissioners of XL Axiata is
through the General Meeting of Shareholders (GMS). The
procedures are:
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Process Excellence
Apart from the internal remuneration policy and applicable Remuneration of Sustainability Unit
standards, XL Axiata also considers aspects including the XL Axiata always strives to offer a competitive and attractive
results of evaluation of the Company’s and individual’s remuneration package for its best talents, including the
target fulfillment, industry benchmarking, non-monetary Head of Sustainability who is responsible for overseeing the
benefits as well as the work of individuals and the implementation of sustainability strategies. The Company
Company. The Company also evaluates the amount of accordingly has applied a remuneration scheme that is
each remuneration to ensure that the remuneration remains aligned with that of other Company employees for the Head
competitive and attractive in accordance with market of Sustainability.
conditions. With the assistance from the Nomination and
Remuneration Committee, the Board of Commissioners has ANNUAL COMPENSATION RATIO [GRI 2-21]
the responsibility for overseeing the implementation of the
Remuneration Policy, including conducting an evaluation of As the Company values every contribution of its employees,
the policy implementation periodically. XL Axiata is aware of the importance of providing
competitive and attractive remuneration and benefits to
retain the best talents in its team. XL Axiata ensures that
employees, including the management members, receive
GMS
equal pay for comparable work and experience. The fair
compensation is part of a reward system and is determined
with reference to the industry standards as well as the
Authority to applicable labour laws and regulations.
Authority to
Nominating &
the Board of
Remuneration
Committee
Commissioners MANAGEMENT OF CONFLICTS OF
INTEREST [GRI 2-15]
Recommendations
of Nominating To ensure the organizational sustainability, XL Axiata
& Remuneration regulates conflict management to to help it identify and
Committee handle conflict of interests fairly and effectively. The effective
implementation of conflict management is also expected to
Determination Determination minimize the potential negative impacts that can arise from
of Board of of Board of disagreements in decision-making process that engage
Commissioners Directors
Supreme Governance Body and other Corporate Organs.
salaries salaries
XL Axiata’s conflict management policy requires parties who
Remuneration Structure of Board of Directors have a conflict of interest in issues being discussed in the formal
and Board of Commissioners meetings to not join the meetings. They are also required to
The Company provides remuneration packages consisting of sign on a statement of independence ensuring that they remain
fixed and variable income. Structure of fixed income of the independent in meetings or discussions where they have conflict
Company paid to Board of Directors consists of basic salary, of interests. The Company assigns the Corporate Secretary to
allowances (housing, transportation, telecommunication, oversee the policy implementation.
and other regular allowances) which are all paid at end of
the month and Religious Holiday Allowance which is paid In addition, XL Axiata applies OJK Regulation No. 42/
ahead of the religious holiday. Meanwhile, the variable POJK.04/2020 concerning Affiliate Transactions and Conflict
income consists of bonus which is paid at certain amount in of Interest to regulate transactions or activities engaging
accordance with individual and the company’s performances affiliated parties. Any transactions that are deemed material
and at certain date determined by the company. and engage affiliated parties shall be approved by the
shareholders and reported to the authorities in a disclosure
Then, Board of Commissioners of the Company is eligible information.
for monthly remuneration package which consists of fixed
income, they are basic salary and allowances (transportation,
telecommunication and other regularly paid allowances)
and Religious Holiday Allowance which is paid ahead of the
religious holiday.
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Concerning the significant impacts of such transactions or activities containing conflicts of interests, the Company as of
mid-2021 has been consistently socialized the regulation to the internal units to raise their awareness of the importance of
conflict management to the Company’s business continuity. XL Axiata has also introduced to the units the Standard Operating
Procedures (SOPs) for Affiliate Transaction Capital Market Reports.
Other efforts to address conflict of interests include encouraging the implementation of code of conduct in any activities of the
employees, including in interacting with colleagues, customers and other partners. The Code of Conduct regulates the ethical and
behavioral standards, which are significant factors to help the Company maintain the stakeholders’ trust as well as to build integrity at
a vibrant workplace for everyone. Board of Commissioners and Board of Directors have approved the Code of Conduct and Board of
Directors is delegated with authority to supervise the implementation.
In 2024, the Company did not identify any conflicts of interests pertaining to cross-broad membership, share ownership across
organizations conflicts with suppliers and other stakeholders, controlling shareholders, as well as affiliated transactions.
SUSTAINABILITY TRAINING AND COMPETENCY DEVELOPMENT PROGRAM [OJK E.2] [GRI 2-17]
Each of members of Board of Directors and Board of Commissioners pursue continuous developments on the competence to
support their duty implementation. Among the competence development activities, they join in seminars, trainings or become
speakers in the events relating to the industey where the Company operates. This policy is outlined in the Board Manual
presented in the 2024 Annual Report.
The Company consistently enhances the understanding and competence of its sustainability team members. Thus in 2024,
XL Axiata provided the sustainability team members with an opportunity to participate in any trainings and competency
development activities to help them better understand the values of sustainability. The trainings were:
Name of
Training Name Place/Date Organizer
Participant
Ratu Maulia IDX Net Zero Incubator Jakarta, August – November Indonesia Stock
Ommaya Firhah 2024 Exchange (IDX)
Risky Fauzi Widodo IDX Net Zero Incubator Jakarta, August – November Indonesia Stock
2024 Exchange (IDX)
Workshop Sustainability Reporting: Jakarta, October 2024 Indonesia Financial
Standards and Implementation Authority (OJK) Institute
KADIN Net Zero Hub Training: Jakarta, August 2024 Indonesia Business
Developing a Corporate GHG Emissions Council for Sustainable
Inventory (Scope 1 and 2) Development (IBCSD)
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Reporting
STAKEHOLDER RELATIONS [OJK E.4] [GRI 2-29]
The best performance is built upon a solid teamwork. Thus, XL Axiata, strives to establish a vibrant work environment where
the Company respects the internal stakeholders, namely the employees, and establish a good industrial relationship that will
facilitate everyone to nurture their talent, creativity and develop the culture of innovation.
At the same time, XL Axiata consistently increase the participation of external stakeholders while making decisions relating to
the Company’s business operations to ensure that XL Axiata can deliver impactful benefits to all of stakeholders. To increase
the stakeholder engagement, XL Axiata has conducted the stakeholder mapping to help it identify which stakeholders that
are impacted or benefited most from its operations. XL Axiata applies principles that are described in AA1000 Stakeholder
Engagement Standard (AA1000SES) 2015 issued by Accountability. The principles guide XL Axiata in identifying stakeholders
in accordance with elements of Dependency (D), Responsibility (R), Tension (T), Influence (I), Diverse Perspective (DP), and
Proximity (P). Below is the description of XL Axiata’s relationship with its internal and external stakeholders.
Assignment
Stakeholder Engagement Methods Frequency Topics/Issues Covered
Base
Customers D, R, T, I • Website and frontline • At any time • Achieving service satisfaction
information when necessary. • Information on the latest products
• In-person visits • Once a year and services of the Company
• Call Center Services. • Obtaining solutions if there are
• Customer Satisfaction questions or complaints on
Survey services, products and services
• Obtaining an idea of customer
satisfaction and dissatisfaction
numbers
Shareholders D, R, I GMS Once a year The Company is able to achieve
targets in accordance with the
targets set in the previous GMS
Regulators D, R, T, I, DP Submission of compliance 4 (four) times a year Submitting information on regulatory
reports compliance
Employees D, R, T, I • Internal Media (Magazine) • Once every 3 • Socialization of policies and
• Employee Satisfaction (three) months strategies relating to employment
Survey • Once a year • Measuring employee satisfaction
• Townhall meeting (using rate and capture their ideas and
hybrid method) aspirations
Trade Unions D, R, T, I Discussion of Bipartite • Once in three Creating a vibrant work environment
Collective Labour years to pursue a harmonious bipartite
Agreement (Bipartite • When necessary relationship
Cooperation Institution)
Suppliers D, R, T • Employment contract If needed • Transparent procurement process
• Investment partners • Obtaining a mutually beneficial
• Seminars and workshops cooperation
Non- D, R, T, I, DP Strategic cooperation to When necessary Optimizing the impacts of the
governmental carry out programs of Company’s CSR program
organizations Corporate Responsibility for implementation
both social and environmental
aspects
Media T, I, DP Publication of press releases When necessary • Accurate and trustworthy source
of information
• Fulfilling public information
disclosures
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Assignment
Stakeholder Engagement Methods Frequency Topics/Issues Covered
Base
Community D, R, T, I, DP • Meeting during social or When necessary • Digital Literacy for Women
CSR activity • Workshop
implementation • Donation for Pesantren (Islamic
Boarding School) and Community
• Impacted to Natural Disaster
• Internet Package Donation
Movement (GDK) for Educational
Institution
In addition, the Company also engages the stakeholders implementation of Risk Management System is aimed at
in determining the material topics that are most relevant ensuring that the Company has implemented an adequate
environmental, social and governance (ESG) issues that risk management system across its corporate governance,
XL Axiata shall address. The Company therefore applies a business activities and operations, and the Company’s work
double materiality assessment with aim to identify material culture. In its ERM Framework, the Company also include
topics that reflect actual or potential impacts of XL Axiata’s identification and monitoring of ESG-related risks including
activities on the people or the environment as well as on physical and transitional risks. Physical risks relate to physical
material topics that generate a material effect on XL Axiata’s impacts of climate change whereas transitional risks related
financial performance. to the transition to low-carbon economy.
The assessment was carried out in three stages with XL Axiata’s risk management consists of determination of
activities in each stage including benchmarking through the risk appetite, risk identification, analyses, and evaluation.
desktop research, deploying an online survey and organizing Upon knowledge of each risk, the Company will prepare
meetings as well as a workshop that engaged internal the mitigation measures and will apply tight monitoring
stakeholders (Board of Directors, Board of Commissioners, and review of every work process. Among the risks to
Chiefs and Group Heads). In 2024, XL Axiata engaged a consistently monitor and supervise are capital and debt
third party to conduct a materiality assessment whose requirements as part of the sustainable financial action. The
results are already disclosed in the Chapter of Sustainability Company has designed a policy on capital and debt structure
Approach in this 2024 Sustainability Report. to ensure the strategies regarding those aspects in line with
the Company’s strategic objectives and risk appetite. XL
RISK ASSESSMENT OF SUSTAINABILITY Axiata’s top management, namely Board of Commissioners
IMPLEMENTATION [OJK E.3] and Board of Directors as the highest governance body
plan, will launch discussion and supervision over with the
The implementation of sustainability risk management is capital and debt requirements the support of market and
becoming significant as part of the Company’s business business analysis.
strategy to align profitability goals with is environmental,
social and governance policies. Through the implementation XL Axiata’s Risk Management Supervision Structure applies
of sustainability risk management, management of XL Three Lines Model, a risk management approach which
Axiata will be assured that the Company has efficient and helps the Company in risk identification and management
aligned strategies to address potential risks and realize the as well as in preparing the mitigation steps effectively based
future opportunities. on each characteristic of the risk. This risk management
approach will limit any gaps while preventing duplication
To ensure the effectiveness of sustainability risk of coverage. The Company applies Risk and Control Self-
management, the Company applies a Risk Management Assessment (RCSA) techniques for its Risk Management,
System as part of our Enterprises Risk Management (ERM) allowing business owner to identify, manage and control
Framework into which XL Axiata integrate the principles risks with significant impact on business objectives. The
of ISO 31000 framework, which has been guiding XL RCSA also helps the Company to prepare effective risk
Axiata in formulating and implementing sustainability risk mitigation plans.
management as well as executing ESG strategies. The
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Process Excellence
Risk Rating Matrix • Market Risks
XL Axiata has developed a Risk Rating Matrix with reference Risks associated with the market and country that XL
to Risk Assessment Guideline. The matrix serves as the Axiata is operating which may also include risk related
foundation for the Company in assessing the identified risks to industry and competition. The Company has shifted
while giving adequate assurance to the Company that the its floating rate debt into fixed-rate debt through the
risk management actions and resources were effective in issuance of sharia bonds and bonds.
every business aspect and functions. Risk Rating Matrix also
helps the Company to determine the levels of risk appetite • Geopolitical Risks
and risk tolerance which are monitored by the management Risks relating to any political changes or instability in
and formally reviewed as part of the Company’s strategy a country such as a change in government, legislative
and planning process. The Company shall take a quick bodies, other foreign policymakers or military control
response against any risk that exceeds the appetite level. It that may impact XL Axiata investment returns or
is then communicated to the respective Director/Chief and impacting our operating company operations.
reported in the RBCC meeting to get an approval on the
mitigation plan. • Governance Risk
Risk that is associated with upholding and adopting
The followings are risk types identified in 2024 and their good governance practices in ensuring operational
mitigations: excellence which may include non-compliance to
• Strategic & Investment Risk policies, procedures, processes and internal control.
Risks that could significantly impact the XL Axiata’s
strategic activities, decision making and its achievement • Technology Risks
of business objectives as well as risks that should be Risk to information technology or data or applications
predicted or monitored by Senior Leadership Team (SLT) that negatively impact business operations. This could
as part of strategic planning and review mechanism. cover a range of scenarios, including software failures
or a power outage. XL Axiata has strong commitment
• Financial Risks to customer data privacy, integrity and availability
Financial risks were risks associated with financial while increasing the infrastructure capacity, including
management of XL Axiata, comprising the stability by modernizing the network, increasing the network
of the company’s financial position given its exposure capacity as well as developing a new network.
to a variety of treasury risks and other financial risks
including liquidity risk, currency risk, interest rate risk • Cyber Risks
and credit risk. Risks associated with associated with any exposure or
loss related to technology infrastructure resulting from
• Operation Risks a cyber-attack or data breach that will cause a massive
Risks associated with XL Axiata’s core business negative business impact on XL Axiata. The Company
operations i.e. Telecommunication, Digital Businesses and held commitment to investing in technologies supporting
Infrastructure, inadequate or failed internal processes, the information security and obtained ISO27001
people, and systems, or from external events that may certification relating to customer data protection.
disrupt the day-to-day business operations, including
Business Continuity Risk. • People Risks
Risks that XL Axiata faces in relation to human resource
• Legal & Regulatory Risks or people management which may include vacancy
Risk relating to compliance with applicable laws in a specialized/skilled position, readiness and lack of
and regulations, and may expose XL Axiata to legal competency, and also safety and health of employees.
penalties, failure to act in accordance with policies or XL Axiata continued to invest in human resources
best practices and integrity requirement. To address competence and building the organizational capabilities
the risks, the Company closely followed and observed through recruitment of professional and young talents.
the changes in laws, regulations and prevailing regional
policies and building good rapport with the stakeholders,
regulators and telecommunication association, actively
providing advice and insight on the regulatory changes
to the Government as well as incorporating the laws and
regulations into the Company’s policy and procedures.
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• ESG Risks For any incoming reports received via official SPEAK UP
Risks relating to environment, social, climate change, channels, the Company will assign Administrator of the
transition, physical risks and carbon pricing policies. XL SPEAK UP channel, which includes the Head of the Internal
Axiata has developed the 2023-2025 ESG programs Audit Division and the Investigation Unit, which is a function
and conducted a Materiality Assessment to help it in of the Internal Audit Division, to follow up the reports. If a
mapping the programs based on a priority scale. The report necessitates further investigation, the Company will
Company has also established a Sustainability Team appoint an investigator from the Company, Axiata Group
to ensure the implementation of sustainability policies Berhad, or a third party, to help identify the accuracy of the
throughout its operations. information contained in the reports.
COMMUNICATION OF KEY ISSUES [GRI 2-16] Then if the presumed acts of violation of the law or the
[GRI 2-25] [GRI 2-26] code of ethics are proven in the investigation process, the
Company will put sanction upon the employees concerned
The Company’s business is exposed to a number of risks in accordance with the Company Regulations and applicable
that may hamper its efforts to achieve a sustainable growth, laws.
including a breach of law in the operations that may generate
adverse impacts to the stakeholders. CONSTRAINTS, CHALLENGES AND
OPPORTUNITIES OF SUSTAINABLE
Therefore, XL Axiata has established a reporting FINANCE [OJK E.5]
mechanism, which can be used by both internal and
external stakeholders, to communicate critical concerns. The While continuing to integrate sustainability into its operations,
mechanism, which is outlined in XL Axiata Whistleblowing XL Axiata is still exposed to constraints and challenges yet
Policy No: CEOD-04-2020, facilitates individuals who bring also opportunities to increase our stakeholder participation
forth reports of suspected or presumed incidents, in good in sustainability practices. Among the challenges were
faith, about a breach of internal policies or prevailing laws the lack of understanding among the employees of the
and regulations. concerns on sustainability-related issues. sustainability issues and some difficulties in the collection
The whistleblowing mechanism contains a set of procedures of sustainability data and in the supervision of sustainability
that guide the whistleblowers on how to make reports and initiative implementation. To address the challenges, the
protect them from any forms of retaliation due the reports Company in 2024 in 2024 carried out 15 activities under
he or she submits. a Sustainability Week program to raise the sustainability
awareness among XL Axiata employees.
In addition, the Company provides stakeholders with other
alternative to report any suspicious activities through the
Speak Up channels. The report can be submitted via email
to: investigation@xl.co.id, or through phone/WhatsApp
Number at +6281937701234 and +6281933394567.
XL Axiata has established a reporting
mechanism, which can be used by both internal
and external stakeholders, to communicate critical
concerns.
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Process Excellence
Business Ethics
CODE OF CONDUCT [GRI 2-23] [GRI 2-24]
Building integrity among the employees is essential to ensure the accomplishment of sustainability goals. XL Axiata accordingly
has introduced a code of conduct that contains behavioural and ethical regulations to guide the employees in carrying out
their daily routines professionally. The key points of the code of conduct are:
Equality of Treatment
Non-discriminatory treatment of employees in a healthy
work environment with the application of integrity without
exception.
Healthy Partnership
Build healthy business partnerships with third parties
by complying with XL Axiata policies and applicable
regulations.
Anti-Corruption Culture
Avoid conflicts of interest, do not accept gratuities and
apply the principles of anti-corruption, collusion and
nepotism.
Commitment to Customers
Holding a commitment to customers by building a
“Trustworthy” attitude and providing appropriate solutions.
The XL Axiata Code of Conduct is consistently socialized and applies to all leaders and employees of the Company. For any
For any acts of violation of the Code of Conduct, the Company will put disciplinary action, as well as punishment, formal
warning, demotion or termination to the employees concerned based on the level of each violating act. The Board of Directors
is responsible for ensuring the implementation of the Code of Conduct at each aspect of the Company’s operations.
The Board of Directors has also established The Ethics and Integrity Committee on 30 June 2020 to assist the Board in its
oversight duties by preventing, detecting, and responding to cases of fraud or misconduct. In 2024, XL Axiata ensured that
there was no violation of the Code of Conduct.
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Competitive Behaviour
ANTI-BRIBERY AND ANTI-CORRUPTION The Application of XL Anti-Bribery and Anti-
POLICY [GRI 3-3] [GRI 205-1] [GRI 205-2] [GRI 205-3] Corruption Clauses
The XL Anti-Bribery and Anti-Corruption Clauses
Corruption and gratification have long been recognized as apply to members of governance bodies, employees,
critical challenges with significant impacts for economic, representatives, agents and sub-contractors, requiring
social and environmental sustainability for many them to not violate anti-bribery laws. The clauses also
organizations. The detrimental impacts extend beyond prohibits the Company partners, under any circumstances
financial losses, damaged corporate image and market trust, and whether directly or through a third party, from giving,
which are risks a Company need to address to maintain the requesting, promising, offering or authorizing the giving, the
business continuity. entry, into any agreement to give, promise, offer or payment
of any gratification of financial or other advantage to XL
Thus, XL Axiata has issued and consistently implements have Axiata employees and their family members, including the
issued and consistently implemented an Anti-Bribery and Company management members.
Anti-Corruption Policy. The policy is designed to represent
the Company’s value of “uncompromising integrity”, one of The Company has communicated other anti-corruption
the core values of “ITS XL”. XL Axiata ensures this policy policies and procedures to all members of governance
apply to both internal and external stakeholders, including bodies, employees and suppliers (100%). To ensure
the Commissioners, Directors, employees, distributors, the effective policy implementation, XL Axiata has
agents, vendors, consultants and other third parties. [GRI communicated anti-bribery and anti-corruption policy
3-3] through employee trainings to build up better understanding
of the policy. In 2024, training on anti-bribery and anti-
corruption is reported below:
Training on Anti-Corruption
Total Participating Employees in Anti-
Training Name %
Bribery and Anti Corruption Trainings
Anti-Bribery Anti-Corruption Training 1,655 99.52%
ABAC & GDS Declaration for Employee 1,663 100%
XL Axiata has built channels of communication to facilitate incoming reports on indication of corruption practices that involve
the employees. In the reporting year, the Company confirmed no incident of bribery or corruption practices taking place in XL
Axiata’s business locations. [GRI 205-3]
The Company has communicated other anti-
corruption policies and procedures to all members
of governance bodies, employees and suppliers
(100%).
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Process Excellence
Data Security and Privacy
THE IMPLEMENTATION OF CUSTOMER PRIVACY POLICY [GRI 418-1]
XL Axiata has adopted the ISO 27001 standards for the Information Security Management System (ISMS) as a reference to
establish a clear policy regulating the use of customer personal data for various purposes. In addition as of November 2024,
the Company has adopted ISO 27701 standards of Privacy Information Management System (PIMS) which is designed upon
the existing ISO 27001 and focuses on the management of personal data privacy. According to the Company’s review of the
customer data privacy protection in 2024, XL Axiata did not record any violation of customer privacy policy.
zero violation of customer
privacy policy
In 2024, Data Protection Team, with the strong support of the Technology Security Team, had successfully achieved ISO 27701
Privacy Information Management System (PIMS) Certification as extension of ISO 27001 ISMS that XL had previously adopted,
reinforcing our commitment to data privacy and compliance excellence. This accomplishment marks a significant milestone
after a long and dedicated effort, making XL Axiata the first telecommunications company to obtain this certification. By
meeting internationally recognized privacy standards, the Company continue to strengthen its data governance framework,
enhance stakeholder trust, and set a new benchmark in the industry for responsible data management. By implementing
an internationally recognized standard on Data Privacy, XL Axiata aims to be the trusted convergence operator that our
stakeholder can rely on. XL Axiata wants to make sure that your personal data is treated with respect and proportionality
it deserved. During 2024, the Company also monitored our privacy implementation and recorded no complaint relating to
personal data and or information regarding personal data breaches.
In 2025, during the ongoing merger process, our primary objective is to maintain the current security posture while leveraging
the synergies of the merger to enhance cyber security and data protection capabilities.
We are committed to ensuring a seamless transition without compromising security standards, while also strengthening our
readiness to address emerging cyber threats and regulatory requirements. Through collaboration and integration, we aim to
establish a more resilient security framework that safeguards our company’s critical assets and reinforces trust in our data
protection practices.
During the merger process we will ensure that the data transfer process is in compliance with Indonesia PDP Law and that
all stake holders have the necessary support to exercise their data subject rights. Post-merger we also want to ensure your
personal data continue to be process in accordance with ISO 27701.
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Responsible Labeling and Marketing
LABELLING AND MARKETING [GRI 417-1]
XL Axiata has found a strong correlation between labelling and sustainability. Labelling is not only an effective marketing
strategy through the provision of complete information of a product but can also influence consumer purchasing decisions.
Thus, by providing clear information on the package label of the products, XL Axiata helps its product users understand
of the product benefits and use it wisely. In the context of sustainability, labels help increase consumer awareness of the
environmental impacts of a product or service they choose and make more sustainable choices. [GRI 3-3]
In the course of 2024, the Company confirmed that there was no incident of incompliance in regards to product labeling and
marketing activities. [GRI 417-2] [GRI 417-3]
LEGAL AND REGULATORY COMPLIANCE [GRI 2-27] [GRI 419-1]
The Company always adheres to best business practices as part of its prudent management, thus ensuring it to fulfill applicable
standards, laws and regulations during the reporting year, including fulfilling its socioeconomic responsibilities to its stakeholders
at large.
For XL Axiata, legal and regulatory compliance is vital to protect the brands and reputation of the Company, its subsidiaries,
associates and invested companies, as well as fundamental in pursuing its business goals. Therefore, the Company commits
to zero tolerance of any forms of bribery and corruption, tax avoidance or conducting discriminatory acts on employment.
Such commitment to conducting fair and impartial business practices and complying with applicable laws and regulations are
contained in XL’s Axiata Anti Bribery and Anti-Corruption (ABAC) Policy. Also In ABAC Policy, XL Axiata clearly regulates the
sanctions for any persons that do not comply with the policy.
In 2024, the Company did not violate regulations and rules requiring the Company to comply with. Therefore, the Company
did not receive any fine, monetary or non-monetary. The Company is committed to always be in compliance with prevailing
rules and regulations.
In the course of 2024, the Company confirmed
that there was no incident of incompliance in regards
to product labelling and marketing activities.
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Planet and Society
Page 81
The purchase of 1,000 REC units and the Installation of solar panels on 252 BTS locations in Indonesia.
Page 82
Planet and Society
Climate Impacts
Solar Panel located in Sukasari Site, Bogor with installed capacity of 14,080 Wp
XL Axiata is aware of the importance of environmental sustainability to shape our planet as a safe and better place for all
beings, today and tomorrow. Therefore, the Company has a strong commitment to embedding an environmental-friendly
approach into its operational strategies.
Aligning Environmental Commitments with environmental management plans and strategic initiatives
Strategies [GRI 2-24] to create sustainable solutions, including driving energy
Environmental sustainability is becoming a focal point efficiency, building awareness of a responsible waste
of telecommunication service and IT providers in recent management, and minimizing the Company’s carbon
years. With telecommunication and IT equipment footprints toward Net Zero goal by 2050. The Company
contributing an estimated 1.7% of global CO2 footprint1, is committed to using the existing resources responsibly
the telco and IT companies have been urged to address to address various needs of the Company without
various sustainability issues, including climate change, by compromising the quality of services delivered to the
embedding the sustainability strategies into their everyday customers. XL Axiata embraces energy-efficient technology
business decisions. solutions, drives recycling programs and increases
awareness of the employees to carry out environmental-
In XL Axiata, the Company continuously strengthens its friendly practices in their daily life.
commitments to the environmental protection, one of which
by establishing a comprehensive framework comprising the
1. https://www.un.org/sites/un2.un.org/files/circular_economy_14_march.pdf
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The Company also encourages the stakeholders at large, The policy guides XL Axiata in planning, determining,
including the customers, suppliers, and local communities, carrying out, monitoring and enhancing the occupational
to join these efforts and empower the progress toward the health and safety as well as environmental management
goals. system in accordance with ISO 45001:2018, ISO 14001:2015
and OH&S standards. The policy implementation also
To make these initiatives effective, XL Axiata has an helps the Company to harness the prowess of digital
incorporated environmental management policy as outlined transformation to realize the emission reduction targets and
in No. POL – FIN-002 on Occupational Health, Safety, and improve energy utilization.
Environmental Management Systems Policy Statement (HSE
Policy) signed by XL Axiata President Director Dian Siswarini As part of our environmental management initiatives, the
on 11 February 2022. Company fulfils its regulatory commitments by applying the
following procedures:
Environmental Aspect
and Impact
Identification (IADL)
4R (Reduce,
Hygiene
Replace, Reuse
Management
and Recovery)
Environmental
Management
Greening and
Plant Waste
Maintenance Management
The Company consistently reviews the implementation of the above-mentioned initiatives to ensure that the Company has
contributed impactful benefits to the greener future. [GRI 3-3]
Environmental Cost [OJK F.4]
In 2024, XL Axiata disbursed a total of Rp86,203,200 to support its commitment to environmental management. The details
of the fund allocation are as follows:
21% 79%
UKL/UPL (Environmental
Management Business/ Domestic Waste
Environmental Monitoring Management amounting
Business) amounting Rp68,203,200
Rp18,000,000
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Emission & Energy
ENERGY EFFICIENCY 1. Intelligent Ventilation Cooling System (IVS), use of DC
fans and Air Conditioning.
Energy Consumption [OJK F.6] [OJK F.7] [GRI 302-1] 2. Implementing PLNization and outdoorizing a number of
[GRI 302-2] [GRI 302-3] [GRI 302-4] [GRI 302-5] sites to eliminate the use of air conditioning as a coolant.
XL Axiata’s commitment to supporting a sustainable 3. The use of BTS Single RAN is to combine several types
environment is demonstrated through its implementation of of BTS into one. The utilization of Green BTS through
eco-friendly business operations, which include the energy- network modernization with the latest technological
efficiency initiatives and the increasing use of renewable devices, can save up to 50% of energy use.
energy. In recent years, the Company has been making 4. The use of Hybrid System Charge Discharge Battery
progress on the use of renewable energy, thus lessening (CDC) in BTS in remote non-electric areas to reduce
the Company’s dependence on non-renewable energy diesel consumption by an average of 54%.
sources, such as electricity and fuel from non-renewable 5. Reduction in the use of new refrigerants for BTS cooling
energy source, which are used in BTS. XL Axiata has been and XL Axiata offices.
at the forefront of the Green BTS campaign through the 6. Descope generator, disable the generator and switch
installation of solar panels in 252 Base Transceiver Station the power backup function completely to the battery.
(BTS) locations across Indonesia. XL Axiata Green BTS 7. Increase the use of Solar Panels and Lithium Batteries.
concept highlights several initiatives to achieve the energy
efficiency target and potentially avoid carbon emissions of
up to 70,298 tonCO2eq in 2024. [GRI 3-3]
2024 2023
To increase the number of BTS that used solar
Adding more BTS that used solar panels since
panels of the total 165,864 BTS managed by XL
100% BTS still used fossil fuels in operations.
Axiata in 2024
In early December 2024, XL Axiata and PT PLN (Persero) formed a strategic collaboration to supply electricity for the Company’s
Base Transceiver Station (BTS) devices and help it migrate to green energy. PLN guarantees that the electricity supplied to
XL Axiata’s BTS devices will be served from its Renewable Energy Certificate (REC) product line. REC is an internationally
recognized renewable energy certificate issued by PLN that confirms that the electricity delivered to customers comes from
renewable sources. For XL Axiata, the collaboration emphasizes its unwavering commitment to sustainability through the use
of renewable energy. XL Axiata committed to purchasing 1,000 REC s in 2024 which were equal to 1,000 MWh.
XL Axiata’s energy consumption in 2024, in light of the aforementioned initiatives, is reported as follows:
Energy Consumption Within the Company [GRI 302-1]
2024 2023 2022
Energy
Consumption Energy Energy Energy Energy Energy Energy Energy
Activities Source Consumption Intensity Consumption Intensity Consumption Intensity
Renewable Energy
REC 1,000,000 0.34 Gj/ - - - -
PLN KWh Petabyte
3,600 Gj - -
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2024 2023 2022
Energy
Consumption Energy Energy Energy Energy Energy Energy Energy
Activities Source Consumption Intensity Consumption Intensity Consumption Intensity
Non-renewable Energy
Energy consumption 956,319,188.94 902,853,187.65 840,667,225.93
for building lighting PLN KWh KWh KWh
and operations 3,442,742.87 Gj 3,250,271.48 Gj 3,026,402.01 Gj
Energy consumption 275,593.70 Liter 228,001.34 Liter 242,090.78
for Gasoline Gasoline Liter
332 Gj/ 290 Gj/ 388 Gj/
(Pertalite)
9,156.60 Gj Petabyte 7,797.65 Gj Petabyte 7,988.99 Gj Petabyte
Energy consumption 1,189,149.24 1,393,829.51 1,971,499.44
for Solar (Diesel) Liter Liter
Solar 42,952.07 Liter 47,668.97 Gj 70,973,98 Gj
Liter
Total Energy Use 3,498,457.75 3,305,738 Gj 3,105,365 Gj
Gj
Description:
• Fuel consumption from liters is converted to Gj using The Greenhouse Gas Protocol Initiative, 2004.
• Electricity consumption from KWh is converted to Gj using The Greenhouse Gas Protocol Initiative, 2004.
The figures on table above showed that the energy consumption in 2024 showed an increase compared to the total energy
consumption in 2023. While increases occurred in the consumption for non-renewable, this year XL Axiata was making a
significant progress in the use of renewable energy through the purchase of REC, reflecting the Company’s commitment
toward energy transition to green energy.
Energy Consumption by Operational Areas [E-04]
2024 2023
Location Non-Renewable Non-Renewable
Energy Gigajoule Energy Gigajoule
Consumption Consumption
West
Listrik (KWh) 215,279,535.78 775,006.33 196,604,370.95 707,775.74
Solar – Diesel (Liter) 364,579.44 13,168.61 415,436.26 14,207.92
Bensin (Liter) 84,850.51 2,819.16 52,222.16 1,786.00
JABO & HQ
Listrik (KWh) 206.357.914,40 742,888.49 186,669,206.83 672,009.14
Solar – Diesel (Liter) 39,649.28 1,432.13 44,794.14 1,531.96
Bensin (Liter) 49,548.00 1,646.23 54,075 1,849.37
Central
Listrik (KWh) 262,406,448.04 944,663.21 255,244,240.44 918,879.27
Solar – Diesel (Liter) 54,475.13 1,967.64 67,369.11 2,304.02
Bensin (Liter) 68,197.00 2,265.85 57,953 1,981.99
East
Listrik (KWh) 161,564,098.32 581,630.75 162,316,387.03 584,338.99
Solar – Diesel (Liter) 276,700.17 9,994.41 401,054.37 13,716.06
Bensin (Liter) 72,998.19 2,425.36 63,751.18 2,180.29
North
Listrik (KWh) 110,711,192.40 398,560.29 102,018,980.40 367,268.33
Solar – Diesel (Liter) 453,745.22 16,389.28 465,175.63 15,909.01
Total 3,494,857.75 3,305,738
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EMISSION REDUCTION
Commitment to Net Zero Carbon by 2050 [OJK F.11] [GRI 305-2] [E-06] [E-07]
XL Axiata’s strong commitment to achieving net zero by 2050 remains intact. Internally, the Company has taken a series of
initiatives to save more energy and reduce our reduce the carbon emissions. Emissions generated from the operations are the
results of the Company’s mobile energy combustion, stationary energy combustion, electricity consumption and the others. In
2024, the Company could reduce its Scope 1 emission by 11% compared to that of 2023.
GHG Emission [GRI 305-1] [GRI 305-2] [GRI 305-3] [GRI 305-4] [E-01] [E-02]
Scope 1
(Direct Emissions)
Total Emissions Emission Intensity per Revenue
TonCO2eq TonCO2eq/Billion Rp
2024 2023 2022 2024 2023 2022
4,082.53 4,255.54 5,834.11 118.71 131.66 200.20
Scope 2
(Indirect Emissions)
Total Emissions* Emission Intensity per Revenue
TonCO2eq TonCO2eq/Billion Rp
2024 2023 2022 2024 2023 2022
744,398.86 695,828.95 648,260.03 21,644.54 21,527.36 22,244.87
Scope 3
(Indirect Emissions)
Total Emissions Emission Intensity per Revenue
TonCO2eq TonCO2eq/Billion Rp
2024 2023 2022 2024 2023 2022
4,252.47 5,743.82 (-) 123.65 177.70 (-)
Note:
The emissions Scope 1 and Scope 2 have been assessed by an external auditor. During the preparation of the 2024 report, audit process of
the emissions Scope 1, Scope 2 and total energy consumption were still ongoing.
* Due to 4% increased in BTS Tower
Since 2023, XL Axiata has begun calculating the Scope 3 emission to help prepare the accurate strategies to reduce the Scope
3 emission which is generated from sources that are not owned or controlled by the Company.
Details of Categories of Scope 3 Emissions in 2024 [GRI 305-3] [E-01]
Category 2024 2023
Category 4: Upstream distribution and transportation 143.40 299.35
Category 5: Waste generated from the operations 928.22 1,316.13
Category 6: Business trips 371.12 596.05
Category 7: Employee travel 1,128.3 *
702.45
Category 9: Downstream distribution and transportation 1,676.65 2,785.93
Category 13: Leased downstream assets 4,78 ** 43.91
* Used the employee survey with more granular data obtained.
** Leased contracts for office area only until March 2024.
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In addition, following XL Axiata’s cooperation with Kadin Net Zero Hub which was signed on November 8, 2023, XL Axiata
continues to increase its sustainability-driven initiatives through its support to a low-emission ecosystem in Indonesia. In late
2024, XL Axiata, via XL Axiata Business Solutions (XLABS), signed a strategic collaboration with Xanh SM to offer new Internet
of Things (IoT) solutions to the electric transportation industry. This strategic cooperation aims to speed up the deployment of
electric vehicles in Indonesia by leveraging cutting-edge digital technologies that offer improved operational efficiency and save
expenses, thus helping companies address their sustainability issues, particularly relating to carbon emissions generated from
the transportation they use. The strategic collaboration represents XL Axiata’s commitment to driving the use of renewable
energy and environmental sustainability.
Prior to the agreement, XLABS in September 2024 sealed an agreement with PT Ide Inovatif Bangsa (Quest Motors) to equip
the platform of its electric motorcycle fleet with XL Axiata Business Solutions to create better experience for the users and
promote energy efficiency. The integration of digital connectivity into electric vehicle s will help establish the new standards
for the electric vehicle industries in Indonesia. Moreover, it will also contribute to the reduction of air pollution and energy
efficiency compared to vehicles that use fossil fuels.
XL Axiata’s role and initiatives in emission reduction and technology adoption that drives business efficiency and shapes an
environmental ly friendly industry will navigate the Company toward the net-zero carbon emission goal by 2050. [OJK F.12]
In addition, the Company has taken several other initiatives to control emissions, such as:
1. Developing Energy Monitoring System – multi platform to monitor energy consumption;
2. Developing Realtime Network Monitoring System – to monitor operations, including monitoring sites;
3. X-Camp launched ‘Xinergis’, a smart energy solution to meet the needs of real-time monitoring of electricity consumption,
amount of clean water usage, and generator fuel consumption in buildings or offices;
4. Expanding the installation of Solar Panels (Renewable Energy); and
5. Executing more campaigns to promote energy and electricity savings among XL Axiata employees.
Climate Change
XL Axiata is aware of potential negative environmental impacts generated from its operational presence, which could escalate
the climate change issues.
Therefore, the XL Axiata Environmental Management Policy, which highlights energy efficiency efforts and the use of renewable
energy, is also specifically designed to address climate change risks. In addition, the Company has also determined some best
and sustainable practices, such as the followings:
• Encouraging periodical maintenance to operational vehicles;
• Using company vehicles that are not more than 3 years old;
• Disposing printer toner in accordance with applicable regulations Separating organic and inorganic waste;
• Encouraging employees to use reusable shopping bags. [GRI 3-3]
Biodiversity [OJK F.9] [OJK F.10] [ GRI 304-1]
XL Axiata always ensures that its operations will not create adverse impacts to the environment, including biodiversity. The
Company believes to always comply with the local regulations in areas where it operates or establishes the BTS to avoid
environmental issues. XL Axiata also ensures that its BTSs are not located in high conservation areas or protected forests
which can jeopardize the ecosystem within. The Company always supports any initiatives taken by the local governments in
the regions across Indonesia in which XL Axiata operates to ensure the sustainability of ecosystem surrounding its business
locations. [GRI 3-3]
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Resources Use & Efficiency
POLLUTION WASTE AND RECYCLING
XL Axiata believes that its convergence services including Managing Waste [OJK F.14] [GRI 306-1] [GRI 306-2]
the digitalization and broadband services can generate The Company’s operations can generate various kinds
economic benefits. The benefits include increasing of waste, including hazardous and non-hazardous waste,
productivity and efficiency as well as economic growth, for both in solid and liquid forms. Among the hazardous solid
the Company as well as the society. At the same time, the waste generated from the operations are used lamps and
services also help reduce emission as people may use less electronic waste whereas non-hazardous solid waste
transportation, thus contributing to a healthier, less-polluted includes food waste, paper, leaves and plastic. On the other
environment. hand, the non-hazardous liquid waste generated from the
operations include used oil.
The implementation of environmental management
and monitoring within the Company follows the set of If not properly managed, such waste can create ecological
requirements and in accordance with the standards of ISO impacts to the surrounding environment. Accordingly, XL
14001:2015, ISO 45001:2018 and Government Regulation Axiata continues to enhance waste management efficiency
No 20 of year 2012. The standards provide a guideline and ensure that its operations support #BeBetter Work
for the management to supervise the implementation of Environment campaign. The Company accordingly engages
environmental management and monitoring, thus preventing its internal stakeholders, particularly the employees, to join
the environmental pollution effectively. this effort considering their crucial role to the effective
implementation of the commitment throughout its business
XL Axiata carries out an environmental monitoring against processes.
all environmental aspects and impacts from the activities,
comprising air quality monitoring (ambient air quality such In 2024, XL Axiata held a Sustainability Week program
as dust and noise), gas emission quality both from the comprising various events, from talk shows, podcasts,
mobile source and stationary source as well as water and film screenings, green product bazaars, to workshops on
effluent monitoring. In addition, it monitors hazardous waste waste management. The program is expected to build
management as well as social and public health aspect. awareness among the employees to care about managing
waste, both at home and at work. Also at the same time,
CIRCULAR ECONOMY XL Axiata celebrated the World Environment Day on
which the Company held a talk show titled “The Green
According to UN Economist Network a circular economy Scene: Empowering Eco-Lifestyle” to encourage everyone
implies the decoupling of economic growth from the use of in the Company to make significant contributions to less
natural resources and inputs. A circular economy can also environmental impacts.
be seen as a regenerative system in which resource input
and waste, emissions, and energy leakages are minimized Furthermore, as part of its commitment to #Better
through long-lasting design, maintenance, repair, reuse, environment campaign, XL Axiata has adopted a new waste
sharing, remanufacturing, and recycling activities.2 management initiative by introducing a program called Waste
Management Race. Through the program, the employees
As further defined by The Ellen MacArthur Foundation, there are expected to be able to identify characteristics of waste
are three key aspects in a circular economy: the elimination generated from its operations and separate organic, non-
of waste and pollution, keeping products and material in use organic and plastic waste. The program also helps the
and regenerating natural systems. In XL Axiata, it applies Company determine the best solutions for managing each
a circular economy not only to serve as a solution to the of the waste types and minimizing environmental issues to
environmental issues but also to provide any women in the the surroundings. The program implementation is expected
country to join efforts to make a concrete change to the to build awareness among the employees for the importance
society and the environment. of a responsible waste management for the Company. [GRI
3-3]
2. https://www.un.org/sites/un2.un.org/files/circular_economy_14_march.pdf
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In addition, in conjunction with its 28th anniversary, XL Axiata in October 2024 launched Zero Waste to Landfill. The waste
management program was aimed at addressing the emission issue. The waste resulted from the Company’s operations
could generate 1.297 kg of CO2eq/month of direct GHG emissions. By implementing the Zero Waste to Landfill program, the
Company could save 3,605 kg of CO2eq/month of GHG emission compared to 4.902 kg of CO2eq/month of GHG emission it
could generate if it still applied the conventional waste management method.
Total Waste Generated from XL Axiata Operations [OJK F.13] [GRI 306-3] [GRI 306-4] [GRI 306-5] [E-05]
Disposable Wet waste Electronic Waste (Electronic
(ton) (ton) Equipment, Passive
20.01 1.05 Equipment, iron and Cable)
(ton)
Recycled/Reused Dry waste 186.22
(ton) (ton)
77.10 1.34
Hazardous Waste
Note: It is the first reporting year for XL Axiata to present its total waste volume
(ton)
generated from its operations. Therefore, the Company does not present the three-
8.67 year comparison as required by the regulation.
Domestic Waste
From the domestic waste generated from XL Axiata’s operations, most of the waste was recycled. Some of the waste were
processed into an alternative fuel and into compost as well as animal feed.
XL Axiata, through the Pesantren Digital Boarding School and X-Camp programs, teaches
students to utilize IoT solutions for Maggot cultivation.
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Use of Environmentally Friendly Materials [OJK F.5]
XL Axiata believes that the digitalization that is widely adopted throughout its operations can contribute to the environmental
management practices, particularly waste management. The adoption of digitalization, such as in doing correspondence,
preparing legal documents, etc, helps the Company trim down the amount of paper used to print written documents, as well as
for other purposes. However, if paper printing is absolutely necessary, the Company suggests printing on both sides of the paper
or reusing waste paper that still has blank pages for draft recordings. The efficiency in paper use is not only to preserve valuable
resources but also helps the Company to control its household waste.
In addition to digitalization, XL Axiata also applies the following measures to control the use of raw materials that are not
environmentally friendly in the daily operations, including within the Company’s supply chain:
Product & Service
Partner Employees
Delivery
• Utilizing COUPA as an • Prefer reusable materials or • Optimizing paper usage for
integrated digital procurement products to cut back on single- physical vouchers, such as in
system to reduce paper waste use paper and plastics (plastic XL Axiata’s 3in1 voucher.
and support the Go Green cups, plastic bottles, and plastic • Replacing copper cables to
initiative. cutlery in office space, canteen, fibre optics that are more
• Providing environmentally pantry and meeting rooms) environmentally friendly.
certified raw materials, such throughout our operations. • Utilizing recycled materials for
as the use of FSC or PEFC • Prefer e-mail in doing marketing kits. [GRI 301-2]
certified paper, to support our correspondence with partners/ • The launch of e-Sim card
operational needs. corporate customers rather
• Agreeing to comply with XL than printing documents to
Axiata sustainability principles pursue cost and time efficiency.
at the time of registration.
From its operation, the Company generated organic (food and food waste) and anorganic waste (metal, broken glass, plastic,
paper, cardboard, pallet, etc). All waste management which can influence the work effectiveness and efficiency have to be
reported to the management. Waste management implementation shall consider the compatibility with requirements of ISO
14001:2015 and ISO 45001:2018.
In addition to the aforementioned initiatives, XL Axiata also introduced the following measures to support our waste
management practices:
No Plastic Zone at Workplace E-Waste Management Smart Digitalization
by providing reusable cutlery by recycling IT and Network by introducing e-Business Card
packs for employees waste through a licensed third Solution to reduce printing of
party business cards
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WATER AND EFFLUENTS [OJK F.8] [OJK F.13] [OJK F.14] [GRI 303-3] [GRI 303-4] [E-04]
The Company also manages its effluents from polluting the surrounding environment. The Company uses Wastewater Treatment
Plant (WWTP) managed by third parties to manage and produce waste that is environmentally friendly when discharged into
water bodies or city channels, the Company ensured no spill of effluent that occurred, which could generate an adverse impact
on the environment. [OJK F.15]
In 2024, XL Axiata’s operations did not produce any effluents, thus no effluent was recycled.
WATER CONSUMPTION [OJK F.8] [GRI 305-5]
Water is one of the energy sources that is widely used throughout the operations. To support the domestic activities, the
Company has its water needs supplied from Public Water Supply Company (PDAM) which is managed by a third party or the
building owners where XL Axiata offices are located.
Given the importance of water efficiency for sustainable living, we have been encouraging our employees to save more water
in daily use. The initiatives taken to control use of water in work environment include:
Water Consumption within the Company
Water Sources Unit 2024 2023 2022
PDAM M3 7,497.46 7,382.32 7,487.13
Environmental Complaints [OJK F.15]
The commitment to environmental management practices through energy savings, emission reduction and waste management
has built the strong reputation of XL Axiata as a sustainable telecommunication company in Indonesia. The Company carefully
manages the sustainability risks relating to the environment to control negative impacts of its operations to the surroundings,
which may trigger complaints from the local community. In 2024, the Company received no complaint from the surrounding
community regarding the adverse impact resulting from the operations on the environment.
Suggestions and Complaints Related to Environmental Aspects [OJK F.16]
The Company has established a comprehensive communication channel to facilitate any incoming reports or complaints
surrounding the environmental aspect. The stakeholders can send their reports through the following channels:
corpsec@xl.co.id XL Axiata Tbk
+62215761881, +62215761880 XLAxiataTbk
https://www.xlaxiata.co.id/ xlaxiata_tbk
PT XL Axiata Tbk
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Building Prosperity
Page 93
XL Axiata believes that the implementation of a sustainability policy will guide it to driving long-term success and making impactful benefits for the people, planet and environment, not to mention the economic sustainability of the Company and the society.
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Buliding Prosperity
Economic Performance [GRI 201-1]
XL Axiata is aware of the importance of establishing the forefront of implementing new technologies that can drive
economic sustainability to create long-term economic the economic benefits, thus fostering its contributions to
growth and development without compromising the ability sustainable development in Indonesia. [GRI 3-3]
of future generations to meet their own needs. XL Axiata’s
economic sustainability goal is to keep the balance between In 2024, the Company recorded a direct economic income
the economic growth and responsible use of resources. of Rp34,343 billion compared to Rp32,574 billion in the
Alongside the social and environmental sustainability, these preceding year. The solid financial performance is attributed
three elements (social, environmental and economic) work by the increases in quantity of products (mobile cards) sold
in harmony to create a sustainable framework that helps the and data traffic.
Company anticipate challenges of climate change, resource
scarcity and social inequality. The Company extends the direct economic value to its
stakeholders by way of operating expenses, employee
As the Company moves toward its economic sustainability benefits, dividend disbursements, tax payments, and CSR
goal s, XL Axiata drives innovation and adaptation in its fund allocations. Thus, the total economic value distributed
economic activities while ensuring the implementation in 2024 amounted to Rp33,166 billion, representing an
of the responsible practices. XL Axiata has been making increase by 4,01% from Rp31,874 billion in 2023. Below is
continuous investments in improving its infrastructure and a table of the Company’s total distributed economic value:
expanding its network coverage. The Company is also at the [GRI 3-3]
Economic Value Acquisition Distribution [GRI 201-1]
(In Rp Million)
Economic Performance 2024 2023 2022
Economic Value Acquisition
Revenues 34,391,597 32,322,651 29,141,994
Profit (loss) exchange difference – net (16,326) 12,977 (61,295)
Gain from the sale and leaseback of tower 415,641 424,062 446,805
Others (230,290) (93,571) (35,142)
Finance income 80,256 100,096 111,718
Share of profit/(loss) from Associate Entity (297,829) (191,493) 3,838
Total Direct Economic Acquisition 34,343,049 32,574,722 29,607,918
Economic Value Distribution
Depreciation expenses (12,074,335) (11,349,235) (10,570,361)
Infrastructure expenses (8,942,323) (8,995,646) (7,733,947)
Sales and marketing expenses (2,094,192) (2,454,775) (2,617,998)
Interconnection and other direct expenses (3,284,180) (3,172,220) (2,876,477)
Salaries and employee benefits expenses (1,736,074) (1,402,242) (1,325,529)
General and administrative expenses (454,990) (413,040) (352,698)
Amortisation expenses (216,928) (157,216) (7,567)
Finance cost (3,112,802) (2,939,979) (2,777,385)
Income tax expense/(benefit) (579,594) (420,069) (231,842)
Cash dividends paid (635,296) (549,023) (544,078)
Community expenditure (35,628) (20,735) (10,419)
Total Economic Value Distribution 33,166,342 31,874,180 29,048,301
Retained Economic Value 1,176,707 700,542 559,617
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Comparison of Target and Realization of Production Performance, Portfolio, Financing, or Investment,
Income and Profit and Loss [OJK F.2]
Realization Realization Realization
Description Unit
2024 2023 2022
Number of BTS Unit 165,864 160,124 146,023
Number of Customers Million People 58.8 57.52 57.48
Total Data Traffic Petabyte 10,547 9,638 7,991
Income IDR-Billion 34,392 32,323 29,142
Net Profit/Loss IDR-Million 1,847,631 1,284,448 1,121,188
Comparison of Target and Realization of Investments in Environmentally Sound Projects [OJK F.3]
XL Axiata has been consistently increasing its sustainable footprints through investment in environmentally sound projects.
Throughout 2024, the Company has financed the following environmentally sound projects:
Year Target Realization
2024 Additional Renewable Energy Attribute 1,000 Units of Renewable Energy Certificates (RECs)
and Additional 4 sites of solar panel. which are equal to 1,000 MWh. Additional 4 sites of
solar panel.
2023 Addition of Solar Panel Site A total of 46 additional solar panels were installed in
2023.
2022 202 Solar Panel Sites a. XL Axiata designed solar panels and began the
installation in 2022.
b. UKL/UPL (Environmental Management Business/
Environmental Monitoring Business) Report Fee of
Rp20,000,000/year for Tanjung Morawa (Opex).
c. Cost of Making Temporary Storage Place (TPS) B3
of Rp130,000,000 (Capex) in Tanjung Morawa.
The Effects of Climate Change on Economic Adding to the climate risk impacts, the Company has
Sustainability [GRI 201-2] identified the opportunities that lie ahead. As more people
Climate change challenges with wide impacts on the are aware of the importance of lifestyle change particularly
environment, biodiversity, human health, as well as economy relating to the energy use, it drives innovations and
and social life have become an issue that insists quick and technologies to support the mitigation efforts of the climate
shared responses from the global communities. change risks.
As XL Axiata learn that issue, the Company has identified Defined Benefits Program and Other Pension
both actual and potential climate change impacts. The Plan Obligations [GRI 201-3]
Company in 2024 recorded no actual or potential climate One of the factors supporting economic sustainability
change impact that could hamper its business growth. is the ability of companies to pay the defined benefits
and pensions for their retiring employees. XL Axiata has
Therefore, our contributions to reduce the effects of designed its employee benefits and pension policy with
climate change include strong commitment to reducing respect to the Manpower Law. As outlined in the Company
the greenhouse gas emissions throughout operations and Regulations and Collective Labour Agreement (CLA), the
increasing the use of renewable energy. Although XL Axiata Company’s retirement age is at 56 years old.
understands that tackling climate change is a collective
effort, the Company continuously makes progress toward
net zero emission. These efforts align with the global
transition towards greener energy systems.
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Buliding Prosperity
The Company provides its employees with a comprehensive The Company assigns Tax Division Head under the auspices
pension plan which consists of: of the Finance Director (CFO) to closely monitor the
1. DPLK (Financial Institution Pension Fund), which is taxation and non-tax revenues while consistently improving
paid as definite contributions with the Company’s the understanding of the employees of taxation and PNBP
contribution of 7% of wages whereas the employees through internal trainings and workshops. A guidance is also
contribute 3% of wages. given to its partners, employees or related stakeholders
2. JP (Pension Guarantee) from BPJAMSOSTEK in the on the latest regulations that have tax implications for
form of a definite contribution of 3% of wages where cooperation between the Company and these parties both
2% of contributions are paid by the Company and 1% of in terms of business and employment.
contributions from employees.
The Company pursues a conservative taxation approach
The Company will adjust the maximum wage limit periodically by taking into account risk factors and existing business
according to Government Regulation (PP) No. 45 of 2015. XL opportunities. For all new business schemes, a joint review is
Axiata calculated the estimated actuarial liabilities as of 31 necessarily done with several parties, including the taxation
December 2024 and 2023 based on actuarial assessments team to review and analyze the tax implications.
by independent actuaries, as outlined in their reports dated
February 5, 2025, respectively. Then to ensure its tax compliance, the Company has complied
with all prevailing laws and regulations and maintains the
As of 31 December 2024, the Company allocated Rp252,541 communication with relevant tax office. The Company will
million to pay the post employment benefits, representing also review the tax strategy on an annual basis and with
anincrease from Rp232,675 million allocated in 2023. XL respect to the results of tax audits by the Directorate
Axiata recorded 1,663 employees who retired during the General of Taxes (DGT) which is authorized to formulate
reporting period and has paid its defined contribution and implement tax policies in Indonesia. Verification is also
obligations to those retiring employees. launched to verify tax and PNBP compliance through an
audit process conducted by internal and external auditors,
Financial Assistance From the Government [GRI such as audits of financial statements and taxes.
201-4]
Throughout 2024, XL Axiata did not receive financial The Company does not tolerate any conduct of tax
assistance from the government in any forms. noncompliance and encourages all stakeholders to use a
violation reporting mechanism to report such misconduct.
Tax Payment Contribution [GRI 207-1] [GRI 207-2]
[GRI 207-3] [GRI 207-4] The results of the applying taxation strategy review in 2024
The Company distributes its economic benefits to the suggested that the strategy has aligned well with the current
government through tax payments. The tax contribution situation. The Company is committed to quickly adapting to
helps balance the economic stability and represents its any changes in existing tax regulations, when necessary.
support toward the Sustainable Development Goals (SDGs).
The Company’s consolidated tax report is presented in the
XL Axiata fulfils its tax obligations according to Indonesia’s financial statements audited by the public accountant.
taxation policies. The Company will utilize international tax
provisions when necessary. In 2024, the Company has paid
its tax obligations, including 11% of value added tax (VAT),
income tax article 21 and income tax article 23.
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XL Axiata Tbk (XL Axiata), through Sisternet, is organizing the 2024 ‘Kompetisi Modal
Pintar (Smart Capital Competition)’ to support Indonesian women-owned micro, small,
and medium enterprises (MSMEs) in scaling up.
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Recruiting 152 new employees with decreasing turnover rate to 6.0% and recording a direct economic income of Rp34,343 billion.
Page 100
Nurturing People Employee Wellbeing Blood Donation Activity by XL Axiata Employees Responsible Employment Practices Human Capital is XL Axiata’s valuable assets that contribute to the company’s growth. Accordingly, XL Axiata has introduced a comprehensive Human Resources (HR) management, a strategic approach to managing its employees, involving the establishment and execution of policies, programs and procedures. XL Axiata HR management policy is founded upon the principles of equality and equal opportunity, in which the Company is committed to providing everyone in the company equal chances to join our recruitment process, developing their career life and participating in various development programs, regardless their ethnicity, religion, race, social status, physical condition, or gender. [OJK F.18] [GRI 3-3] 98 PT XL Axiata Tbk
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To manage and produce quality employees, the Company 2. Cultural Alignment
has appointed the Human Capital Committee (HC The assessment process requires talents to demonstrate
Committee), which was established by the Board of their personal values and how well they align with XL
Directors on 12 July 2019. The committee adheres to a set Axiata’s values, which is further divided into values and
of duties and responsibilities as outline in Law No. 13 of management leadership models.
2003 on Manpower and its relevant regulations, which have
been amended to include Law No. 11 of 2020 concerning 3. Commitment
Job Creation. As of 2023, Human Capital Committee has XL Axiata will evaluate the candidate’s professional
introduced digitalized Human Capital management system, motivation and aspirations for building a career towards
which includes Human Capital Super App (XLife), which acts the intended position.
as an integrated touch point for employees. [GRI 3-3]
4. Agility
Employee Recruitment [GRI 401-1] Our increasingly dynamic business characteristics
XL Axiata’s success depends on the quality of the people. demand a talent who is responsive and adaptive
Therefore, it is important to recruit professional talents that to navigate the challenges posed by rapid change
meet the organization’s future development needs. (volatility), unforeseen issues and events (uncertainty),
organizational complexity (complexity), and unclear
So as to help find the best candidates, XL Axiata introduces situations or conditions (ambiguity), commonly known
a talent management system to build up a team of team of as VUCA.
highly competent and experienced talents. This structured
system allows us to identify, develop, motivate, retain, and Non Discrimination Policy [GRI 406-1]
place the most exceptional talent within the Company XL Axiata adheres to a transparent and fair manner in
and gives them the opportunity to grow. XL Axiata talent its recruitment process and is committed to not apply
management system starts from the talent acquisition, in discrimination against the job applicants/candidates. The
which the Company carries out a transparent recruitment recruitment upholds diversity in terms of gender, skills,
process and ensure no discriminatory measure to take education, work experience, and age, and the candidates
place. XL Axiata will oversee employee management until will be selected regardless their ethnicity, physical condition,
they reach the retirement period, all with respect to relevant race, religion and even political views. In addition, as outlined
labour regulations in Indonesia. in its Anti-Bribery and Anti-Corruption policy, the Company
discourages multiple family members from working for the
XL Axiata Recruitment Process Group to avoid nepotism. Then, apart from the recruitment,
● SOURCING & SHORTLISTING PROCESS, which the Company applies the discrimination policy in determining
involves setting up the requirements and job description job rotation and/or promotion. [GRI 3-3]
by the users.
● SELECTION PROCESS, which involves a series of As the manifestation of its support for non-
activities of selecting applicants. discrimination, XL Axiata has been taking an active
● ON BOARDING, which involves nurturing corporate participation in the women empowerment initiatives,
culture, vision and mission, etc, among the employees. one of which is through Sisternet program. In 2024,
the Company held two initiatives titled ‘Festival Sisternet
XL Axiata engages third-party job recruitment companies, 2024’ and ‘Kompetisi Modal Pintar 2024’ to increase
both domestic and international, as well as optimizes women’s participation in advancing the economy through
platforms, such as LinkedIn, Job Street, job fairs, and others, supports for growth of women-led micro, small and medium
to acquire the best talents. In the recruitment access, XL enterprises. “Sisternet Festival 2024,” which brought forward
Axiata will evaluate the applicants based on some factors, a theme “Women of the Future, Collaborative Women,” was
including: a series of new Sisternet programs aimed at empowering 1
million Indonesian women. The event was held at XL Axiata
1. Competence Tower, Jakarta, in August 2024. In addition, XL Axiata
Talents will be assessed based on their ability, through Sisternet held “Smart Capital Competition 2024”.
expertise, and knowledge relevant to the intended The competition was held in collaboration with Pendopo, a
position. Applicants are required to demonstrate platform that curated native Indonesian items and preserved
functional competencies according to the scope of job the country’s cultural history. A total of 20 female MSMEs
responsibilities, as well as leadership and pivotal duties competed for a business capital reward of Rp115 million.
obtained through their work experience. The Company
classifies functional and leadership competencies to
various levels pertaining to the different responsibilities
of each position.
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To accommodate the Company’s business development needs, XL Axiata in 2024 recruited 152 new employees consisting of
114 male employees and 38 female employees, compared to a total of 166 new recruits in 2023. Below is the data comparison
on employee recruitment for the last 2 (two) years: [GRI 401-1]
Employee Recruitment By Age And Regions
2024 2023
Description
Male Female Male Female
Employees By Age
<25 years old 5 3 2 5
25-30 years old 17 11 34 23
30-35 years old 41 10 39 17
35-40 years old 28 9 20 4
40-45 years old 19 2 9 5
45-50 years old 2 2 7 -
>50 years old 2 1 1 -
Total 114 38 112 54
Based on Regions
Head Office 74 33 107 46
Region-West 18 1 19 -
Region-Jabo 0 0 7 3
Region-Central 13 2 15 1
Region-East 5 1 8 -
Kalimantan Area 2 0 6 3
Sulawesi Area 2 1 4 1
Region-North - - - -
Total 114 38 112 54
Note: Only in XL Axiata
Despite our active recruitment, the Company also saw a total of 95 employees leaving the Company throughout 2024. This
figure, if compared to total of 168 employees who left the Company in 2023, represented a decrease by 43.45%.
Employee Turnover
The successful implementation of HR management system is one of which measured from the employee turnover rate. The
employee turnover also indicates the company’s retention and overall management effectiveness. XL Axiata is committed to
establishing a vibrant as well as safe and healthy work environment that will always motivate and energize all employees to
come to work. The Company ensures that everyone is equipped with adequate facilities and know-how on how to carry out
their duties and responsibilities.
In 2024, the employee turnover rate was 6.0%, compared to 11.2% in 2023. The figure reflected the improvement in XL Axiata’s
HR management. The table below outlines the employee turnover rates for 2024.
Employee Turnover
2024 2023
Employee Turnover
Male Female Total Male Female Total
Incoming employees 114 38 152 112 54 166
(recruitment)*
* Only in XL Axiata
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Outgoing Employees
2024 2023
Descriptions
Male Female Total Male Female Total
Natural retirement 2 4 6 49 14 63
Passed Away 3 0 3 2 0 2
Resigned** 47 17 64 45 29 74
Dismissed for Misconduct 6 3 9 6 0 6
Expired Contract 9 4 13 17 6 23
Total 67 28 95 17 6 23
Head Office 67 28 95 119 49 168
Percentage 6.0% 5.8% 6.0% 11.4% 10.9% 11.2%
**Reasons for Resignation
2024 2023
Descriptions
Male Female Total Male Female Total
At Own Request 42 17 59 45 29 74
Not at Own Request 22 11 33 74 20 94
Employee Demographics [OJK C.3] [GRI 2-7] [GRI 405-1]
Employee diversity is important in many ways as it can bring benefits for our company. XL Axiata creates a positive work culture
through the inclusion and diversity of employees. The Company’s inclusion and diversity policy reinforcement is reflected in the
age and gender composition of its employees, from staffs to top management levels. [GRI 3-3]
In 2024, the Company employed a total of 1,663 staffs compared to 1,495 employees in 2023, reflecting an increase by 11.24%.
The employee diversity of the Company for the last 2 (two) years is described in the following table based on gender, age,
business unit, educational background, position in the organization, and employment status.
Proportions 2024 2023
Board of Commissioners and Board of Directors
By Age
<25 years old - -
25-30 years old - -
30-35 years old - -
35-40 years old - -
40-45 years old - -
45-50 years old 2 4
>50 years old 12 9
By Gender
Male 11 10
Female 3 3
Proportions 2024 2023
Employees
By Age
<25 years old 20 8
25-30 years old 138 156
30-35 years old 359 353
35-40 years old 363 343
40-45 years old 377 351
45-50 years old 282 231
>50 years old 124 109
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Proportions 2024 2023
Employees
By Gender
Male 1,168 1,047
Female 495 448
Employee Composition by Operational Area and Gender
2024 2023
Operational Area
Male Female Total Male Female Total
Head Office 871 446 1,317 812 408 1,220
Region-West 63 9 72 45 8 53
Region-Jabo 49 15 64 36 11 47
Region-Central 73 13 86 53 9 62
Region-East 72 8 80 62 6 68
Kalimantan Area 22 3 25 21 4 25
Sulawesi Area 18 1 19 18 2 20
Region-North - - 0 0 0
Total 1,168 495 1,663 1,047 448 1,495
Employee Composition by Operational Area and Employment Status
2024 2023
Operational Area
Permanent Contract Total Permanent Contract Total
Head Office 1,197 120 1,317 1,113 107 1,220
Region-West 39 33 72 33 20 53
Region-Jabo 38 26 64 18 29 47
Region-Central 41 45 86 28 34 62
Region-East 48 32 80 36 32 68
Kalimantan Area 6 19 25 5 20 25
Sulawesi Area 8 11 19 9 11 20
Region-North 0 0 0 0 0 0
Total 1,377 286 1,663 1,242 253 1,495
Employee Composition by Employment Status and Gender
2024 2023
Description
Male Female Total Male Female Total
Permanent 931 446 1,377 843 399 1,242
Contract 237 49 286 204 49 253
Temporary 319 600 919 0 0 0
Honorer 0 0 0 0 0 0
Grand Total 1,168 495 1,663 1,047 448 1,495
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Employee Composition by Job Title and Gender
2024 2023
Job Level
Male Female Total Male Female Total
President Director - 1 1 0 1 1
Director 5 1 6 4 1 5
Chief 8 0 8 7 0 7
Group Head 33 16 49 34 15 49
Head 132 47 179 126 47 173
Lead 14 7 21 0 0 0
Staff/Individual Contributor 976 423 1,399 876 384 1,260
Total 1,168 495 1,663 1,047 448 1,495
Composition of Employees by Age and Gender
2024 2023
Employment Status
Male Female Total Male Female Total
<25 years old 7 13 20 3 6 9
25-30 years old 81 57 138 87 59 146
30-35 years old 244 115 359 232 112 344
35-40 years old 262 101 363 235 94 329
40-45 years old 279 98 377 256 87 343
45-50 years old 207 75 282 172 58 230
>50 years old 88 36 124 62 32 94
Total 1.168 495 1,663 1,047 448 1,495
Composition of Employees by Education and Gender
2024 2023
Employment Status
Male Female Total Male Female Total
S2/S3 143 57 200 59 29 88
S1 959 409 1,368 855 367 1,222
Diploma 66 29 95 133 52 185
High School Equivalent 0 0 0 0 0 0
Total 1,168 495 1,663 1,047 448 1,495
XL Axiata has also given the opportunity to applicants for internship. In 2024, total interns that joined in the Company is
described in the table below: [GRI 2-8]
Interns
2024 2023
Information
Male Female Male Female
Interns 60 52 167 179
Based on Internship Location
Head Office 52 42 159 160
Region-West 7 4 3 2
Region-Jabo - 3 2 1
Region-Central - - - 4
Region-East - - 3 12
Kalimantan Area 1 3 - -
Sulawesi Area - - - -
Region-North - - - -
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Proportion of Senior Management from Local Communities [GRI 202-2]
XL Axiata is committed to creating a more diverse workforce. Therefore, XL Axiata continues to increase its participation on
local economic growth through job opening for local workforce. The Company welcomes candidates from local communities,
who can meet the requirements for certain positions, to join and develop their career paths in the Company, including in the
executive management level.
In 2024, the number of the Company’s senior management members which were of local recruits composed 1% to total
workforce. The proportion of senior management coming from local communities is further described in the following table:
Descriptions 2024 2023
Number of Employees 1,663 1,495
Number of Local Employees 1,648 1,480
Number of Local Employees Occupying Senior Manager Positions 8 7
Number of Female Employees 495 448
By Region
Jabodetabek 1,381 1,267
Outside Jabodetabek 282 228
Child Labour and Forced Labour [OJK F.19] [GRI 408- hours with clear time limits, to avoid the occurrence of
1] 409-1] forced labour is in line with Law of the Republic of Indonesia
XL Axiata is aware that such infringement to human No. 19 of 1999 on the Ratification of ILO Convention No. 105
rights principles can take place in the Company’s work Concerning the Abolition of Forced Labour. The Company’s
environment. Therefore, the Company addresses issues compliance with regulations on the prohibition of child
surrounding human rights by designing an effective human labour and forced labour resulted in no incidents or finding
resources management, which include treatment to the of cases of child labour and forced labour and there were no
people and the determination of safety policies and working instances of human rights violations in the Company during
hours. the reporting year.
XL Axiata strictly prohibits child labor and forced labor Collective Bargaining Agreements [GRI 2-30]
practices throughout the Company’s operations anywhere The Company together with Labour Union has prepared a
in Indonesia. XL Axiata has very strict recruitment policy, Collective Labour Agreement (CLA) that covers 100% of XL
including the minimum age of employees and employee Axiata employees. All parties must adhere to the principles
working hours. agreed in the CLA in managing the employment issues.
The policy also regulates final education which indicates Remuneration and Employee Welfare [GRI 202-1]
that each candidate belongs to the adult category, while [GRI 405-2] [GRI 401-2]
the agreed working hours are 8 (eight) hours 1 (one) day XL Axiata recognizes its employees’ contribution to the
and 40 (forty) hours 1 (one) week for 5 (five) working days Company by providing attractive remuneration packages
in 1 (one) week, in accordance with article 77 of Law No. 13 for employees. AX Axiata adheres to the applicable
of 2003 concerning Manpower. As for employees who for regulations, including the Law on Manpower, Law No. 11 of
some reason work extra hours, the Company grants them 2020 concerning Job Creation, and Government Regulation
with overtime pay whose amount is determined based on No. 36 of 2021 Wage Policy, in formulating its remuneration
XL Axiata’s internal provisions. system.
The HR management policy also applies to our subsidiaries Other factors to consider in determining the minimum
and vendors, requiring them to adhere to the prevailing wage of the employees include the achievement of decent
labor laws and regulations in Indonesia as well as universal living needs for employees by taking into account the price
principles of human rights. The commitment reflects our of basic necessities, inflation rate, standard of living, and
respect to Law of the Republic of Indonesia No. 20 of 1999 other variables in accordance with the Company’s financial
on the Ratification of ILO Convention No. 138 Concerning capacity, industry’s average rate and business locations
Minimum Age for Admission to Employment, and Law of the where it operates. XL Axiata’s recruitment system does
Republic of Indonesia No. 1 of 2000 on the Ratification of not distinguish the structures and number of minimum
the ILO Convention No. 182 Concerning The Prohibition and wages based on gender, to reflect our commitment to ILO
Immediate Action for The Elimination of The Worst Forms Convention No. 100/1951 on Equal Remuneration for Men
of Child Labour. Meanwhile, the implementation of working and Women Workers for Work of Equal Value.
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Wage Ratio Against Minimum Wage Standard of Regional Governments [OJK F.20]
The Company’s salary ratio has aligned well with the applicable requirement where it operates with the average ratio of 101%
to regional minimum wage standard.
In addition to remuneration, XL Axiata’s employees are also entitled to facilities and benefits whose type and amount are
adjusted to the employee’s position in the organization. The followings are the facilities and benefits granted to the employees:
[GRI 401-2]
2024
Remuneration/Facility Type Non-Permanent
Permanent Employees
Employees
Basic Salary √ √
Long-term Incentives in the form of Cash or Stocks √ √
Allowances
Holiday Allowance √ √
Income Tax Allowance √ √
Leave Allowance √ √
Transportation Allowance √ √
Communication Allowance √ √
Education Allowance √ √
Leave
Annual Leave √ √
Maternity Leave √ √
Menstrual Leave √ √
Leave of Worship √ √
Progressive Leave √ √
Others
Healthcare √ √
Life Insurance √ √
Description:
√: provided
x: not provided
To boost employee productivity, XL Axiata formulates rewards that are given in the form of:
● My Flexpro, a development plan of a one-fits-all employee non-cash program (i.e. Medical Plan Benefits, Let’s Learn
Program, Annual Leave) that not only covers health benefit programs and educational purposes, but also includes travel,
health, additional leave purchases, and pension programs;
● Provision of Tuition Fees;
● Opportunities for participating in Individual Development programs;
● Travel for Employees to appreciate their performance and target achievement; and
● Token Appreciation, a non-cash reward granted to employees who have demonstrated active engagement and huge
contribution to the company’s strategic initiatives programs.
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Maternity Leave [GRI 401-3]
Some other facilities granted to the employees are Annual Leave and Special Leave which aim at providing the employees an
opportunity to have more quality time with their families. For female employees in particular, XL Axiata adds three months of
Maternity Leave to their list of facilities without any adverse impact on their job rights or positions. Additionally, Fathers are
granted two days of leave to accompany their wives during childbirth.
In 2024, the Company granted Maternity and Paternity Leave for 25 staffs, consisting of 15 Female employees and 10 Male
employees. Of these, 15 employees have returned to work after their leave period ended. The description is as follows:
2024 2023
Description
Male Female Male Female
Number of employees eligible for Maternity Leave 1,019 324 917 296
Number of employees taking Maternity Leave 10 15 59 25
Number of employees returning to work 10 15 53 24
Total number of employees returning to work after Maternity 10 15 53 24
Leave ends, who are still employed 12 months after returning to
work
The rate of employees taking Maternity Leave who return to 10 15 53 24
work and can be maintained
Workforce Health and Safety [OJK F.21] [GRI 403-1]
XL Axiata strives to balance the triple bottom line of people, 3. Establish a secure, pleasant, eco-friendly, and productive
planet and profit to achieve long-term success and viability. workplace to enhance productivity.
This commitment is ensured by protecting the safety,
health, and welfare of the Human Resources which is our Legal References
most valuable resource. As part of the implementation of XL Axiata refers to laws and regulations governing
Human Resources Management System, XL Axiata applies occupational health and safety and its derivatives in order
occupational health and safety principles to establish a safe to implement the HSEMS accurately, they are:
and healthy work environment to promote a sustainable 1. Law No. 1 of 1970 on Occupational Safety.
workplace. A sustainable workplace is believed to be able 2. Law No. 13 of 2003 concerning Manpower.
to enhance productivity and the quality of employee 3. Law No. 11 of 2020 on Job Creation has been updated
performance. with Law No. 6 of 2023 on the Ratification of Government
Regulation in Lieu of Law No. 2 of 2022 on Job Creation
The Company accordingly implements Health, Safety, and into Law.
Environment Management System (HSEMS) which adheres 4. Government Regulation of the Republic of Indonesia
to the provisions outlined in Government Regulation No. 50 No. 50 of 2012 on the Implementation of Occupational
of 2012 on the Implementation of Occupational Safety and Health and Safety Management System (HSEMS).
Health Management System, ISO 45001:2018 (Occupational 5. Presidential Decree No. 22 of 1993 concerning Diseases
Health and Safety Management System), and ISO 14001:2015 Arising from Employment Relations.
(Environmental System Management). 6. Occupational Health, Safety and Environment Policy
(HSE) of XL Axiata.
The Company’s strong commitment to integrating HSE 7. HSEMS Policy Manual of XL Axiata.
principles in every aspect of its business operation aims to
establish a sustainable workplace with zero accidents and no HSE Management within XL Axiata [GRI 403-8]
occupational disease. Apart from that, the implementation XL Axiata’s HSE policy, which was signed by XL Axiata’s
of HSEMS also aims to realize the following goals: [GRI 3-3] CEO Dian Siswarini on 11 February 2022, reflects the
1. Improve the efficiency of planned, measurable, and Company’s dedication to providing customer satisfaction
integrated occupational safety and health measures. and ensuring the establishment of an efficient, healthy,
2. Involve management, workers/laborers, and/or secure, and eco-friendly workplace for both employees and
trade unions/trade unions to prevent and decrease customers. Given the characteristics of our business, XL
occupational accidents and diseases. Axiata introduces continuous improvements to the policy to
ensure its relevance with the current business trends and
applicable regulatory framework.
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XL Axiata’s commitment to implementing HSE within In addition to HSE policy, XL Axiata introduces internal
the Company is supported by all XL employees. Still, to regulations regarding sexual harassment. As outlined in
ensure the effectiveness, the Company has appointed the Article 51, the regulation specifies certain behaviors that can
Facility Compliance and HSE Assurance unit under the result in termination of employment, including committing
Facility Operation and HSE Department to carry out and immoral acts or engaging in unlawful activities, such as
supervise the policy implementation. In particular, the Unit gambling within the Company (point f), attacking, molesting,
is responsible for the following duties: threatening, or intimidating co-workers or entrepreneurs in
● As Enterprises Business Partner the Company’s work environment (point g).
● Conducting Hazard Identification and Risk Control (IBPR)
● Identifying Environmental Aspects and Impacts (IADL) Occupational Health and Safety Advisory
● Conducting Compliance Tests for Laws and Regulations Committee (P2K3) [GRI 403-4] [GRI 403-8]
concerning HSE To strengthen the HSE implementation within the Company,
● Setting Goals, Objectives and Programs for Occupational Occupational Health and Safety Advisory Committee (P2K3)
Health, Safety and Environment (HSE) of XL Axiata shares responsibility for overseeing the HSE
● Perform Documentation (HSE Policy, HSE Procedure, aspects and serves as a forum for the management and
HSE Work Instructions, HSE Parameter Standards, and employees to communicate and develop same perspective
HSE Forms) as well as contribute effectively in HSE implementation
● Applying Contractor Safety Management System within the Company. The establishment of P2K3 is officially
(CSMS) outlined in the DKI Jakarta Provincial Disnakertrans & Energy
● Organizing HSE Monthly Meetings with No. 2866 of 2022, dated 20 December 2022, and
● Conducting HSE Competency Training Directors’ Decree dated 15 November 2023 concerning the
● Measuring HSE Performance Formation of the P2K3 Team. P2K3 represents all employees
● Organizing HSE Inspections who are members of XL Axiata.
● Conducting HSE Audits; Internal Audit at least once a
year, second party Audit (Vendors and Partners) at least To support its duty implementation, the Company has
once a year and External Audit (3rd Party) at least once appointed several executives to membership structure of
every 3 (three) years the Occupational Safety and Health Advisory Committee
● Conducting HSE Management Review Meetings at least (P2K3):
once a year ● Chairman of P2K3: I Gede Darmayusa (Director of
● Improvement and Corrective Action. Technology)
● Vice Chairman 1 P2K3: M. Hira Kurnia (Chief Human
The Organization Structure of Facility Operation & HSE Capital Officer)
– Facility Compliance and HSE Assurance Department is ● Deputy Head 2 P2K3: Feby Sallyanto (Chief Enterprise &
described in the following chart: SME Officer)
● Secretary of P2K3: Andi Chandra (General Occupational
Safety and Health Expert Certification)
President Director & CEO
Members:
● Group Head
Chief Human Capital Officer ● Head
● Employees
● XL Workers’ Union
Group Head - People Service & Facility Management
Head Facility Operation and HSE
Compliance and HSE Assurance
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P2K3 ORGANIZATIONAL STRUCTURE
Chairman of
P2K3 (Director &
Chief Technology
Officer)
Vice Chairman 1 Deputy Head 2
P2K3 P2K3
(Chief Human (Chief Enterprise
Capital Officer) Business Officer)
Secretary of
P2K3 (General
Occupational Safety
and Health Expert
Certification)
Head Office Region - Jabo Region-West Region - Central
(Member) (Member) (Member) (Member)
1. Group Head 1. Group Head 1. Group Head 1. Group Head
2. Head 2. Head 2. Head 2. Head
3. Empolyees 3. Empolyees 3. Empolyees 3. Empolyees
4. XL Workers’ Union 4. XL Workers’ Union 4. XL Workers’ Union 4. XL Workers’ Union
P2K3 is tasked with the following duties: HSE Targets
1. Building an HSE conscious culture XL Axiata aligns its HSE targets with sustainability strategies
2. Provide XL Axiata safety performance reports every to increase awareness of its both internal and external
quarter to the Manpower Office stakeholders of the importance of Zero Work Accident
3. Socializing HSE to employees Chairman of P2K3 Fatalities as part of its operational achievement and to
(Director & Chief Technology Officer) Region - Jabo establish a sustainable organization.
(Member) Head Office (Member) Region-West (Member)
Region - Central (Member) HSE Work Programs in 2024
4. Implementing various HSE aspect trainings In 2024, the Facility Operations and HSE Department
5. Ensuring HSE programs and monitoring the effectiveness and the Facility Compliance and HSE Assurance unit has
of their implementation designed and implemented a number of work programs as
6. Develop risk control measures against HSE hazards in part of its duties and responsibilities. The Unit launched an
the work environment identification of HSE aspects including potential negative
7. Organizing management reviews held once a year. impacts to environment caused by the Company’s
operations and preparing the mitigations. Further details
P2K3’s Duty Implementation in 2024 about HSE work programs are presented below:
As part of its duties and responsibilities, XL Axiata’s P2K3
carried out a number of activities in 2024:
1. Management Walk Through (4 times);
2. Management Review Meetings (2 times);
3. P2K3 XL Axiata became the key speaker in a seminar
“HSE in the Telecommunication Industry” held by HSE
Activists in Telecommunication Industry Network on 31
January 2024;
4. Mining Executive Talk.
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1. HSE Identification [GRI 403-2] Work Accidents and Occupational Diseases [GRI
According to risk assessment and audit, some HSE 403-9] [GRI 403-10]
aspects that could be identified by the Facility Operations XL Axiata always strives to achieve operational excellence
and HSE Department and the Facility Compliance and throughout our operations. This also means zero accidents
HSE Assurance unit include the aspects of employee and no occupational disease taking place in our business
health, work permit for every job, safety compliance by environment. In the past 3 (three) years XL Axiata
drivers/vehicle, tools and equipment condition which has identified the rate of work accidents taking place
must be appropriate for the work and safe for use, the throughout XL Axiata’s operations, which was at low level.
proper use of personal protective equipment, and the In 2024, XL Axiata did not record any work accident rate
energy use. as per 200,000/1,000,000 man hours, emphasizing its
commitment to realizing the operational excellence with
2. HSEMS Audit [GRI 403-2] a zero fatality.
To measure the effectiveness of the HSE implementation,
XL Axiata engages third parties to conduct periodic Improving the Quality of Health at Work [GRI 403-
audits or assessments. The assessment process 3] [GRI 403-6]
includes preparation and documentation of HSD plans, Employee welfare is always XL Axiata’s top priority.
compliance with HSEMS-based work safety protocols, Therefore, XL Axiata has granted free access for all
monitoring standards, development of skills and employees to healthcare facilities, which include fitness
capabilities, and other relevant factors. centers, day care and lactation rooms for breastfeeding
mothers, and a number of XL Axiata’s sports communities
Pursuant to the audit results in 2023, which is still valid such as XL Axiata Da Bikes, XL Axiata Runner, XL Axiata
thru 2026, the Company scored 93.37% (Satisfactory) in Basketball, XL Axiata Futsal & Football, MTXL (Majlis Taklim
accordance with Government Regulation No. 50 of 2012 XL) and XL Axiata Music. Through these efforts, XL Axiata
concerning the Implementation of Occupational Safety expects to see an increase in employee health, creativity
and Health Management System. Also to support its HSE and productivity which are believed to be the foundation
implementation, XL Axiata has applied ISO 45001: 2018 underlying sound corporate growth.
for Occupational Safety and Health Management System
and ISO 14001: 2015 for Environmental Management In addition, XL Axiata has established a health clinic.
System. Supported by skilled medical staffs, all XL Axiata employees
can access free occupational health services at the clinic
3. Remedial and Precautionary Measures [GRI 403-7] anytime during office hours.
Against the potential hazards, XL Axiata has taken the
corrective actions for unsafe conditions, unsafe actions, HSE Trainings [GRI 403-5]
and work accident investigations, which resulted in a To improve the capacity of members of the Facility
81% correction rate. Operations and HSE Department and the Facility Compliance
and HSE Assurance unit, XL Axiata provides them with
4. Contractor Safety Management System (CSMS) opportunity to participate in various HSE trainings. The
XL Axiata’s HSE management system also applies to trainings also aim at increasing awareness of the importance
contractors working within the XL Axiata’s environment. of HSE implementation to promote a sustainable workplace.
We assess their safety commitment on periodical basis Below are HSE trainings in 2024:
to ensure the effectiveness of HSE implementation
throughout our supply chain.
5. Management Review Meeting (RTM) In the past 3 (three)
Led by P2K3 Chairman, the Company held a management
years XL Axiata has
review meeting of the HSE implementation of the year.
The meeting results showed that the zero accident goal identified the rate of work
was fulfilled in 2024 with zero LTR. The goals relating to
accidents taking place
the implementation of HR development, ISO 45000 and
ISO 14000 standards were well maintained. XL Axiata throughout XL Axiata’s
was presented with Indonesia Safety Excellence Award
operations, which was at
(ISEA) 2024.
low level.
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Training on Exercise Emergency Response
Premises Drill Type Date Evidence
HQ-XL Axiata Tower Fire 22 October 2024 BCP Drill NOC Report
ROS Bandung Fire 02 March 2024 Q1 - RO Bandung - Fire Fighting Simulation Report
Earthquake 22 June 2024 02 - RO Bandung - Socialization of Earthquake Emergency
Response Report
Bom Threat 28 September 03 - Socialization of K3 Emergency Response to the Bomb
2024 Threat 2024 RO Bandung Report
RO Medan Fire 09 March 2024 01 - RO Medan - Fire Fighting Simulation (DAMKAR)
Earthquake 20 September 03 - RO Medan - Earthquake Evacuation Simulation
2024
Riot 20 June 2024 Q2 - RO Medan - Riot Handling Simulation
ROS Pekanbaru Fire 17 February 2024 Q1 - RO Pekanbaru - Fire Fighting and Simulation Training
Earthquake 21 June 2024 Q2 - RO Pekanbaru - Earthquake Simulation
Bom Threat 30 August 2024 Q3 - RO Pekanbaru - Emergency Response to Bomb Threats
ROS Palembang Fire 09 March 2024 Q1 - RO Palembang - Fire Fighting Simulation Exercise
Earthquake 22 June 2024 Q2 - RO Palembang - Emergency Simulation (Earthquake)
Bom Threat 07 September Q3 - RO Palembang - Bomb Threat Training
2024
RO Surabaya Fire 27 February 2024 RO Surabaya - Fire simulation Report
Earthquake 28 May 2024 RO Surabaya - Earthquake Simulation Report
Bom Threat 27 July 2024 RO Surabaya - Bomb Threat Simulation Report
ROS Bali Fire 23 March 2024 RO-Bali - PMK Training Report
Earthquake 22 June 2024 RO Bali - Earthquake Emergency Response Training Report
Bom Threat 27 July 2024 RO Bali - Bomb Threat Simulation Report
ROS Makassar Fire 07 March 2024 RO Makassar - Fire simulation Report
Earthquake 21 June 2024 RO Makassar - Earthquake Simulation Report
Bom Threat 27 Juli 2024 RO Makassar - Bomb Threat Simulation Report
HSE Competency and Internal Trainings
No. Training Title Date Participants
HSE Internal Training
1 E-learning 6 February 2024 1,343.7
2 Workshop & Awareness ISO 45001:2018, 14001:2015 and 22301:2018 28 May 2024 98
3 Internal Audit 30 May 2024 11
4 Refreshment IBPR dan IADL 19 June 2024 21
5 Refreshment on HSE Report Filling, PTKP, and Accident Report 12 August 2024 16
6 APAR Training for XL Axiata Floorwarden 31 August 2024 10
7 Sharing K3 to Interns Teman Tuli 17 September 2024 19
8 SMK3 Audit Training 27 September 2024 2
9 Bomb Threat 26 October 2024 12
10 Chemical Management & MSDS 15 November 2024 22
11 Conducting Work Accident Investigations 22 November 2024 15
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No. Training Title Date Participants
HSE External Training - Competency
1 Work Accident Investigation Certificated BNSP 18 - 20 September 1
2024
2 TOT KKNI Level Certificated BNSP 21 - 23 October 2024 2
3 Lead Auditor ISO 14001 Certificated IRCA 28 October - 1
1 November 2024
4 Class D Firefighters Certificated Menaker 28 - 30 October 2024 10
5 Lead Auditor ISO 45001 Certificated IRCA 25 - 30 November 1
2024
6 First Aider (First Aid Officer) Sertifikat Menaker 2 - 6 December 2024 4
7 Lead Auditor ISO 45001 Certificated IRCA 16 - 20 December 2024 1
Talent Management [OJK F.22] [GRI 404-1] [GRI 404-2]
Given our business characteristics, adaptive employees can play a vital role in the Company’s sustainability efforts by embracing
sustainable practices and demonstrating a commitment to the Company’s social and environmental goals. Therefore, it is
important for the Company to provide its employees with the right knowledge through trainings to develop their individual
competence and increase their participation in advancing the Company’s business. [GRI 3-3]
Throughout 2024, XL Axiata has held several trainings and development programs with focus on 10 key capabilities aligned
well with XL Strategy. The key capabilities are:
1. Convergence mindset and understanding
2. Partnership, Collaboration, Creativity
3. Agility
4. Change Leadership (Transformation leader)
5. Customer Experience (CX)
6. Advance Analytic, AI/ML
7. Digital Savvy
8. Cloud Technology
9. 5G
10. Enterprise Business
Based on the key capabilities, we designed key training programs for the employees in 2024. Below is the information on
training programs held in January-February 2024. and some employee training programs were also held for the rest of the
year.
Training Name Date Participant
Harvard Business School 3 January 2024 1
Coaching session, implementation of B2b, B2C, Channel & Distribution 8 January 2024 163
Best Analytics Series - Data Engineer Stream "Data Warehouse And ETL" 9 January 2024 36
XSEED UPSKILL #5 - AI/Machine Learning 9 January 2024 25
XSEED UPSKILL #6 - Financial Acumen & Product Fit Market Strategy 12 January 2024 45
XSEED UPSKILL #7 - Pitching & Business Presentation 16 January 2024 45
Best Analytics Series - Data Analytics Stream "Tableau For Business Intelligence" 16 January 2024 19
Best Analytics Series - Data Science Stream "Unsupervised Machine Learning" 16 January 2024 10
Best Analytics Series - Data Engineer Stream "Big Data Processing" 18 January 2024 18
Algorithm Data Innovation Conference 19 January 2024 2
XSEED Checkpoint Progress #3 19 January 2024 45
Generative AI for Everyone 21 January 2024 1
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Training Name Date Participant
Best Analytics Series - Data Science Stream "Time Series & Forecasting" 23 January 2024 10
XSEED Semi Final 24 January 2024 45
Best Analytics Series - Data Engineer Stream "Data Pipelines & Workflow 30 January 2024 7
Management"
Business Partnership Mastery 31 January 2024 22
Sales & Distribution Team Development Program - Sales Solution & Integration 31 January 2024 14
(Batch 1)
XSEED Final Pitching 31 January 2024 45
Sales & Distribution Team Development Program - Sales Solution & Integration 1 February 2024 15
(Batch 1)
Classification in Machine Learning 1 February 2024 1
Best Analytics Series - Data Science Stream "Classification In Machine Learning" 1 February 2024 10
Enablement Technical Design SDWAN – Fortinet 2 February 2024 25
Best Analytics Series - Data Analytics Stream "PowerBI For Business Intelligence" 6 February 2024 26
Harvard Business School 11 February 2024 1
Engineer Stream “Final Project Intro” 13 February 2024 1
Best Analytics Series - Data Engineer Stream "Final Project Intro" 13 February 2024 7
Best Analytics Series - Data Engineer Stream "Mentoring" 15 February 2024 7
Best Analytics Series - Data Engineer Stream "Neural Network & Deep Learning" 15 February 2024 10
Strategic Sales Excellence (Batch 1) 15 February 2024 20
Course & Exam Certification - CHRP 15 February 2024 1
Coaching and Mentoring - Amazon SageMaker 101 Workshop (SageMaker 16 February 2024 16
Immersion Day)
Enablement Technical Design SDWAN - Fortinet Batch 2 19 February 2024 32
Sales Territory Management (Batch 1) 19 February 2024 20
HEC Executive Program - Leading a Technology Driven Organization 21 February 2024 12
The number of employees participating in 2024 training programs reached 1,663 employees, compared to 1,502 employees in
2023, with a total training hours of 53,587 or 36.6 hours per employee.
S-01 Gender Equality
Male Female
Position Employee Employee
Total Employees Total Employees
Percentage Percentage
Entry-level 0 0% 0 0%
Mid-level 990 59.5% 430 25.9%
Senior-level 165 9.9% 63 3.8%
Executive-level 13 0.8% 2 0.1%
Total Employees 1,168 70.2% 495 29.8%
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S-02 Total Male and Female Employees Based on Age Group
Position
Age Group Total
Entry-level Mid-level Senior-level Executive-level
(Years Old) Employees
Male Female Male Female Male Female |Male Female
18-25 0 0 7 12 0 0 0 0 19
25-35 0 0 308 168 4 1 0 0 481
35-45 0 0 463 166 82 33 3 0 747
45-55 0 0 206 83 79 28 9 1 406
>55 0 0 6 1 0 1 1 1 10
Competency Development Costs
To support the effective trainings, the Company has allocated a budget whose amount was determined based on needs and
the Company’s financial capabilities. In 2024, total training and development costs incurred amounted to Rp7,449,117,233,
compared to Rp8,314,806,611 incurred in 2023.
Description Unit 2024 2023 2022
Training Fee Rp 7,449,117,233 8,314,806,611 7,690,000,000
Employee Performance Assessment [GRI 404-3]
The Company conducts assessment of employee performances to measure the employee productivity and contribution to the
Company’s business development. The employee performance assessment process is carried out objectively and transparently
based on the Company’s Key Performance Indicators (KPIs) agreed in the beginning of the year.
The Company’s KPIs is aligned with CEO KPIs and KPIs per Directorate, and followed by the establishment of individual
employee KPIs. This approach guarantees that the Company’s KPIs are aligned with individual employees’ goals.
For individual employee, the Company will assess their KPIs twice a year or every semester with respect to the mid-year
performance review aspects. The assessment process allows the management to intervene into performance issues that arise
at the end of the year or if results deviate from expectations.
Throughout 2024, the Company has assessed performances of 1,656 employees, compared to 1,478 employees who received
year-end performance assessment in 2023. Of the figure, the total male employees who received performance assessment
were 1,168, whereas the total female employees who were assessed were 495. The report on the performance assessment of
XL Axiata’s employees in 2024 is presented below:
Assessment Results and Relevance of
Number of Employees Assessed
Career Development
Employee Level
Mutation/
Male Female Total Promotion Demosi
Rotation
Chief 8 0 8 1 0 0
Group Head 33 16 49 4 0 0
Head 146 54 200 12 2 0
Staff/Individual Contributor 976 423 1,399 60 19 0
Total 1,168 495 1,656 77 21 0
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Impact on Communities
Community Development [OJK F.23] [GRI 413-1] [GRI 413-2]
XL Axiata has been closely following the key technologies and trends to ensure that XL Axiata can deliver best-in-class and
impactful solutions to our users and the public at large. However, based on our evaluation of the whole operations of the
Company, XL Axiata learns that its operation can generate actual and potential positive as well as negative impacts.
Positively, through a responsible use of technology, XL Axiata addresses variety needs of communications, including to
enhance internal and external communication, establish collaborative works, drive flexibility, innovation and efficiency as well
as improve customer experience.
Corporate Social Responsibilities
Apart from communication perspectives, the Company also extends the impactful benefits of its operations to other aspects.
Realized through the implementation of Corporate Social Responsibility (CSR) programs, the Company expects its solutions to
be able to contribute to the achievements of Sustainability Development Goals (SDGs).
Employee Engagement Survey
Employee engagement can have positive impacts on retention. Therefore, to measure the employee satisfaction towards
XL Axiata’s HR management system, XL Axiata conducts regular employee engagement survey. In 2024, the employee
engagement survey was held online, drawing participation of 672 employees. The survey results suggested that
XL Axiata remained committed to maintaining employee satisfaction and participation by maintaining the quality
of the work experience. The company chose a more relevant survey to reflect employee engagement more
accurately, covering important aspects such as Employee Services, Performance Review, and Corporate Agenda.
Through various initiatives such as mentoring, feedback sessions, and townhall meetings, XL Axiata demonstrates great
concern for employee welfare and career development. [GRI 3-3]
Contribution To
Category Program Coverage Impact
SDGs
Social Gerakan Donasi Nationwide Improving the quality of education nationwide TANPA
KEMISKINAN
PENDIDIKAN
BERKUALITAS
BERKURANGNYA
KESENJANGAN
Kuota (GDK) through the increasing participation of XL
Axiata’s service users and the public at large to
voluntarily donate their quota to be further
distributed to schools across the country
XL AXIATA Nationwide Providing social supports for the employees’ TANPA
KEMISKINAN
TANPA
KELAPARAN
KEHIDUPAN SEHAT
DAN SEJAHTERA
BAIK families and surrounding communities through
participation of XL Axiata employees and
partners
BERKURANGNYA
KESENJANGAN
XL AXIATA Nationwide Providing social supports to the victims of TANPA
KEMISKINAN
TANPA
KELAPARAN
KEHIDUPAN SEHAT
DAN SEJAHTERA
PEDULI natural disasters through distribution of
emergency assistance programs
BERKURANGNYA
KESENJANGAN
Pesantren Nationwide Enhancing knowledge of Santri/Santriwati PENDIDIKAN
BERKUALITAS
KOTA DAN PERMUKIMAN
YANG BERKELANJUTAN
Digital through training programs on Digitalization, and
utilization of IoT
Economy Sisternet Nationwide Empowering women everywhere in Indonesia to PENDIDIKAN
BERKUALITAS
KESETARAAN
GENDER
BERKURANGNYA
KESENJANGAN
develop and increase their welfare through use
of internet and technologies, thus preparing
them for 4.0 industry
KOTA DAN PERMUKIMAN
YANG BERKELANJUTAN
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Contribution To
Category Program Coverage Impact
SDGs
Environment Laut Nusantara Nationwide Helping to reduce the impact of climate change, PENDIDIKAN
BERKUALITAS
KOTA DAN PERMUKIMAN
YANG BERKELANJUTAN
supporting underwater life and preventing
seawater intrusion using an application that is
developed through a synergy between the
Marine Research and Observation Institute
(Ministry of Marine Affairs and Fisheries) and XL
Axiata
XL Axiata’s commitment to share its sustainability values to Social
stakeholders at large is reflected in the allocation of budgets The Company continued to increase its social contributions
for its social performance in the three executive years: through programs, including Gerakan Donasi Kuota (GDK),
XL Axiata Peduli. Through GDK and Pesantren Digital, XL
Axiata has been distributing quota donated by its customers
Total CSR Funds Disbursed
Rp (billion) through Gerakan Donasi Kuota to about 200 educational
institutions. The program participants could flexibly choose
2024 35.63 the target category and nominal quota to be donated
through myXL and AXISNET apps. The free internet quota
2023 20.73 has validity period of 12 months. In total, the quota donated
in 2024 amounted 226,380 GB with total beneficiaries
2022 10.41 reaching 66,397, which included students, teachers, and
event participants.
Budget Implementation In 2024 The Company also distributed routers to Islamic boarding
schools under Pesantren Digital program. XL Axiata held
Environmental several other activities, including X-Maggot Prototype
Through Laut Nusantara, the Company created some & Installation, Maggot Cage Installation + Maggot Larva,
initiatives for the apps users, namely Postpaid hotline billing Support & Monitoring by IoT XCampteam, Digital Literacy
payment. Total beneficiaries of the program reached to Class, Community Partner Engagement, and distributing
7,725 people. Zakat of the employees. Total beneficiaries of the program
reached 3,337, including students of Islamic boarding
schools.
Gerakan Donasi Kuota at SMK Adhi Karya Bekasi, October 2024
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- Ifthar Sharing, on 3 April 2024;
- Employee Homecoming (Mudik Bareng Karyawan) on 5
April 2024;
- Safari Ramadan 2024, in May 2024, to distribute
donation at 13 different locations
- XL Axiata Mengajar at SMA Negeri Baubau and Madrasah
Ibtidaiyah Al-Amin on 8 May 2024;
- Touring to Garut, West Java and visiting the Special
Needs School (SLB) and special needs orphanage, in
commemorating the 79th Independence Day of Republic
of Indonesia on 17 August 2024;
- Internship program for 19 people with disabilities, which
took place on 17 September 2024-25 October 2025;
- Distributing donation for schools, islamic boarding
schools and orphanage at 18 locations, during XL
Axiata’s 28th Pre-Anniversary event in September 2024.
The event was conducted by Sobatbaik XL.
Economic
In 2024, the Company had empowered more than 1 million
Meanwhile, through XL Axiata Peduli Bencana activity, the Indonesian female entrepreneurs, helping them to go digital
Company donated basic necessities for the disaster victims, through a series of activities including educational events,
such as vitamin, clean water, food, mask, medicine, and social media activation, sponsorship, digital promotion,
the others, such as communication access, health support business incubation, development app and female future
and local micro business empowerment. Through XL Axiata leader.
Peduli Stroke JAGATARA activity, the Company distributed
JAGATARA (Stroke Riskmeter-Smartwatch) to stroke The Company’s Social and Environmental Investment
patients. Total beneficiaries of the program reached 47,384 In total, the beneficiaries of the various activities carried
people. out above reached 1,184,829 people. To support all of
these activities, the Company has allocated Rp35.63 billion,
The Company also increased its social contributions through including non-financial sponsorship that XL Axiata has
XL Axiata Baik program. Launched in February 2021, the XL monetized into rupiah. Regarding social activities in 2024,
Axiata baik program aims to build an environmental care The Company recorded a Social Return on Investment
culture among its employees, which is expected to inspire (SROI) value of 4,11, meaning that for every Rp1 the
many other people to carry out impactful actions for both Company invested, the Company was able to generate
internal as well as external stakeholders. By engaging the a social return of Rp4.11. The more than 1 ratio shows
employee club, the program has four pillars, namely: that the social activities or programs carried out by the
- Making cash donation Company have been effective in generating benefits
- Entertaining/relaxing activities or adding value to the stakeholders, meaning that
- Knowledge sharing the benefits offer greater value than the value of the
- Environmental activities investment spent.
In 2024, under XL Axiata Baik program, the Company has In the meantime, the Company also strives to control the
done the following initiatives: potential adverse impacts from its operations by fulfilling
- Facility Day 2024, on 29 January 2024, aimed at building the regulatory commitments, including the adoption of both
a teamwork among XL Axiata’s Facility Management national and international standards required for ensuring a
team members; seamless delivery of its products and services.
- Blood Donor activities, to celebrate the month of HSE on
13 February 2024 engaging 126 donors and to celebrate
ATSI’s anniversary on 5 September 2024 engaging 150
donors;
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Access and Affordability of our Products and
Services
XL Axiata ensures everyone has access to the its wide range of products and services, including connectivity and ICT portfolios
which are dedicated to our Enterprise clients. XL Axiata Business Solutions empower business entities of various sectors and
of any size to accomplish their business goals and achieve success. Our enterprise business successfully maintained resilience
by posting significant growth and market penetration.
As of now, the Company has served more than 8,700 corporate clients across 330 industry sectors, and has a network of over
165,864 BTS. Our SME segment also has successfully reached over 20,000 SMEs with over 40% quarterly growth on the launch
of XL Satu Biz. It was supported with comprehensive suite of converging products, including internet fiber connectivity, mobile
devices, and business applications. These achievements demonstrate the Company’s strong market position and commitment
to providing innovative solutions to businesses of all sizes in Indonesia.
Then XL Axiata also expanded opportunities on its enterprise solutions by launching a Smart Mining and Smart Manufacturing
suite for key industries, initiated energy-saving Smart Energy Monitoring, and partnered for AI-powered IoT solutions, all while
driving sustainability through Smart Street XL Axiata AR 2024 questionnaire: BOD October 2024 Lighting implementation
across multiple regions. These initiatives not only enhanced our service offerings but also contributed to increased efficiency
and cost savings for our enterprise customers
Sustainable Supply Chain [GRI 204-1]
XL Axiata’s success is built upon good relationships with various stakeholders, including its business partners who share same
values and perspective on sustainable value creation. The Company has established a supply chain that consists of selected
and verified local suppliers to join and add value to XL Axiata’s range of products and services. Given the dynamic global
situation, the local engagement is expected to establish a sustainable supply chain, in the forms of competitive pricing and
quality as well as relatively timely delivery of products and services.
The Company ensures transparency and regulatory compliance during the selection process of the suppliers, in which the
Company provides them with equal opportunities to participate in the procurement process. In 2024, the Company has
collaborated with both local and foreign suppliers to provide goods and services for the Company. The composition of both
local and foreign suppliers in the reporting year was 90 : 10 as described in the following table: [GRI 3-3]
Total Vendors Contract Value (Rp billion)
Descriptions
2024 2023 2024 2023
Local (Indonesia) 484 431 15,068.4 13,554.4
Foreign (Overseas) 53 48 460.4 377.4
Total 537 479 15,528.8 13,931.8
In interacting with its business partners, XL Axiata pursues the highest ethical standards in all procurement activities. As
referred in Axiata Supplier Code of Conduct (“Code”), the Company has provided a clear statement of its expectation from
suppliers in all procurement dealings, ensuring that they closely follow the acceptable procurement ethics. These principles are
applied throughout the selection process of suppliers and suppliers’ compliance is strictly monitored.
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Product and Customer
Responsibilities
As people become increasingly aware of the
impacts of their product choices on social and
environmental aspects, XL Axiata has been seeking
more innovative ways on how to deliver safe and
quality products and services, which align with
the ethical and sustainability perspective of its
customers as well as can add values to them.
Customer Experience
CUSTOMER PROTECTION, ENGAGEMENT PROTECTION OF CUSTOMER PRIVACY [GRI
AND SATISFACTION [OJK F.17] 418-1]
XL Axiata has a large consumer base with complex priorities To protect our customer privacy, XL Axiata has designed a
regardless their demographic. Therefore, to cater to the policy that regulates the use of customer personal data and
varied needs of its customers, the Company has dived into the policy is available on the Company’s website. According
each market segment through a series of researches it has to the policy, XL Axiata may use the customer personal data
launched to learn about the customer preferences. Other for a variety of purposes, including:
than research, XL Axiata also conducts activities such as: - To offer personalized services based on customer’s
[418-1] device location, ad viewing history, and other
information;
- Benchmarking products, promos, prices, journeys and - To compile customer database;
other benefits with other operators; - To send service messages, surveys, and product and
- Regular customer satisfaction surveys which will be our service information;
reference for improving the product and service quality; - To meet its regulatory compliance by disclosing
- “Market knowledge insights” to get better understanding customer data to contractors, payment channels,
of market/consumer perceptions of products, brands, regulatory bodies, law enforcement agencies, and
trends, competition and consumer purchasing power; government authorities.
- Monitoring and analyzing performance to help us offer
necessary improvements or corrections. Also to protect customers from phishing, XL Axiata advises
customers not to share their personal identity information
The results of the above-mentioned activities will provide or phone number with unknown parties. Customers can
the Company with some recommendations that will help conduct verification of messages they receive from XL
it improve the customer experience, thus fulfilling some Axiata by contacting XL Axiata’s customer service at any
of the customer responsibilities. XL Axiata also has strong time. Customers can make any calls to XL Axiata Customer
commitment to delivering equal treatment to all customers, Service Center for 24 hours, 7 days a week.
regardless their ethnicity, religion, race, gender, skin color,
political views, and so forth. XL Axiata believes that by XL Axiata also ensures that its customer data privacy has been
treating consumers equally, XL Axiata has complied with in line with the prevailing laws and regulations. XL Axiata has
Consumer Protection Law. adopted ISO 27001 for the Information Security Management
System (ISMS) as part of the customer retention. As of
November 2024, the Company has also adopted ISO 27701
standards for Privacy Information Management System (PIMS)
as the extension of ISO 27001 standards of ISMS. [GRI 3-3]
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The Company’s commitment to ensuring the customer PRODUCT AND SERVICE QUALITY
satisfaction are realized through the following approaches:
[GRI 3-3] Through network convergence, XL Axiata is enhancing its
1. Providing products that are safe and meet applicable adaptability and agility to support diverse growth areas,
standards and regulations, including compliance with such as mobile home and enterprise services. By leveraging
ICNIRP (International Commission on Non-Ionizing Radio a robust infrastructure of 165,864 BTS stations and 190,000
Protection) rules; Km optical fibers, XL Axiata is well-positioned to meet the
2. Establishing intensive relationships through marketing evolving demands of our customers.
communications and direct service media with customers;
3. Providing clear product information and guarantee Also to ensure the product and service quality, the Company
consumer protection of customer data privacy; has launched initiatives to improve its security system. The
4. Providing understanding to potential customers and Company used GPO (Governance-Protection-Operations)
customers about matters related to the product; framework to identify gaps, prioritize initiatives to fix them,
5. Realizing investment in the development of main and and measure its security posture. The security posture was
supporting infrastructure and implementing product improved by completing the Company’s IT security policies,
development programs according to the development implementing necessary protection, and monitoring and
of information technology; taking actions on any identified weaknesses or attempts to
6. Providing customer service facilities and resolve all breach its security.
customer complaints;
7. Carrying out regular customer satisfaction surveys as a
means of quality improvement.
For the period of 2024, XL Axiata did not receive any
complaint relating to the breaches of personal data and/
or information.
Digital Leadership
DIGITAL RESPONSIBILITIES, INCLUSION & In line with commitment to increasing benefits of our service
RIGHTS solutions, XL Axiata also has responsibility to ensure the
safety of products and services. XL Axiata launches periodical
Impacts of Products/Services [OJK F.28] product reviews to assess the impacts and/or benefits of
Customers satisfaction is an absolute priority for XL each product and services prior to and after their public
Axiata. Therefore, the Company’s primary focus in product releases. XL Axiata has a dedicated team to ensure that:
development is always to ensure that XL Axiata’s products 1. Each product design has met market needs;
and services shall bring benefits to the customers and other 2. Products and features shall have passed “quality
stakeholders at large. assurance” tests prior to the market release;
3. The Company has built a customer journey supported by
With the Company’s vision to become No. 1 Converged SOPs, policies and systems that support the security of
Operator in Indonesia, XL Axiata increases the benefits customer data such as registration, activation, purchase,
of its business presence by introducing the converged payment to deactivation.
services to address various needs of telecommunication
and data communication of Indonesian people. XL Axiata’s As part of the assessment process, XL Axiata accordingly
commitment to putting service quality and customer implements 3 key actions: Rationalization, Simplification
satisfaction as top priorities indeed has helped millions of and Automation, which include activities such establishing
its service users, including the children at schools, improve an Enterprise Product Catalog, a consistent structure
business performance, have better and stable access to and foster collaboration across product lines for seamless
entertainment services, enjoy better ways of doing work integration with Order Management Systems. The Company
from home as well as easily access various information that also develops Artificial Intelligence (AI) and digital
will benefit the people’s daily lives. automation to support decision-making, convergence
and personalization since the application of AI helps us
create more personalized customer profiles, thus helping us
to create accurate products for our customers.
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XL Axiata also establishes more effective parameterization that will ease it in future product development and/or maintenance.
The Company engages the internal IT team to conduct quality control of each product to release or in the market. The
assessment is done with respect to the following criteria:
Enterprise Product Catalog
Rationalization Simplification Automation
- Reduce 17K to 12K product variants - Reduce unnecessary API Interaction - Reduce turn-around-time by 50%
- Map out product portfolio to from 7 days to 3 days
maximum of 13 product family - Automated Testing
templates
Meanwhile to anticipate any negative impact resulting Customer Service
from its operations, XL Axiata has established a complaint XL Axiata thinks it significant to develop good communication
center. As part of its responses to incoming reports from with its stakeholders, be it internal or external stakeholders.
the customers, XL Axiata takes the following measures to The Company therefore has established several channels
rectify any negative impacts: of communication to facilitate any incoming reports,
1. Providing quick responses to follow up on customer complaints or inquiries from our customers as well as to give
complaints, for first level handling. Implement an internal new updates about the Company’s products and services.
escalation system for handling;
2. Conducting regular evaluations; To deliver quality customer service, these are the key
3. Being open for feedback; aspects to take into account by the Company:
4. Being open for discussion and compensate if it causes 1. The establishment of a Call center through Integrated
inconvenience to the customer. Customer Service;
2. The establishment of Customer Experience & Service
In 2024, XL Axiata’s products and reviews were already Operation Center (CE & SOC);
evaluated for safety and impacts. Based on The evaluation 3. The Implementation of Customer Privacy Policy;
results, XL Axiata is assured that no incidence of 4. Conducting customer satisfaction surveys;
noncompliance concerning the health and safety impacts 5. Providing appreciation to customers.
of products and services and there was no infringement of
customer data privacy policy in the delivery of XL Axiata’s 1. Integrated Customer Service
products and services. [OJK F.27] [GRI 416-1] [GRI 416-2] XL Axiata has assigned Service Management Directorate
to ensure the delivery of quality customer service. This
Recalled Products [OJK F.29] Directorate manages a Customer Service Center (call
Pursuant to the results of our product reviews, the Company center) that is ready to serve our customers for 24 hours
believes that it has provided impactful solutions to address and 7 days a week. The call center accommodates any
the varied needs of its customers. In 2024, The Company inquiries from existing and potential customers about
has conducted a review of all products on the market and its products and services or any incoming reports
found no adverse impact from the telco products and the or complaints. Any calls or inquiries from customers
digital solutions distributed or delivered to the users and the received through the call center will be promptly
public at large. Therefore, no product was being recalled or addressed in accordance with the Standard Operation
discontinued during the year. Procedure for Handling Customer Service Complaints
based on the Company’s Customer Priorities.
The Company also develops Artificial Intelligence (AI)
and digital automation to support decision making,
convergence and personalization.
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The Customer Service Center provides integrated customer service through various channels of communications, including:
12 customer messaging service and contact
5 Call Center touch customer service through digital touch points:
points: • Livechat via MyXL App In 2024, XL Axiata
• 817 via XL Number • Livechat Priorities via MyXL Prioritas apps
• Livechat via web xl.co.id
served customers
(Customer Regular)
• (021) 57959817 via non- • Social media via Facebook (@myxlcare) through
XL Number • Correspondence via email Customerservice@xl.co.id
• 818 via XL Number • Livechat via Axisnet App 92 XL Centers,
(Customer Priorities) • Livechat via Axis web axis.co,id including XLC Online,
• 820 via Nomor XL • Live chat via MyXL Home App established
(Customer Home) • Social media via Facebook @XLhomeid (XL Satu)
throughout Indonesia.
• 08170123442 via non-XL • Correspondence via email to xlhomecs@ xl.co.id (XL Satu)
Number (Customer Home) • Messenger via Whatsapp 08170010820 (XL Satu)
• Livechat via web xlaxiata.co.id
2. Customer Experience & Service Operation Center (CE & SOC)
Adding to our integrated customer services, XL Axiata since 2018 has established a Customer Experience & Service
Operation Center (CE & SOC), which is designed to ensure that XL Axiata has carefully addressed and managed all customer
complaints and reports as well meet the quality of network and services as the customer expectation. Equipped with an
integrated monitoring room, the establishment of CE & SOC helps provide clear visibility for the Company to monitor the
quality of delivered services at real time with nationwide service coverage.
No. CE & SOC FUNCTION ADVANTAGES OF CE & SOC
1. Become an integrated service quality monitoring center. Built with network elements consisting of hundreds of
For this reason, the Company developed an integrated thousands of alarms powered by machines, rather than
monitoring room for 4 NOCs (Network Operation manually, thus successfully increasing the speed and
Centers), namely: Telco Network, IT Infrastructure, IT accuracy of services.
apps, and Billing.
2. Facilitate coordination in overcoming potential problems Can anticipate future needs, especially regarding network
related to network performance and service quality. development plans and the adoption of the latest
technology.
3. Monitor the dynamics of services, including use of
customer service facilities.
To always improve the quality of the Integrated Customer Service, XL Axiata conducts evaluation in accordance with
criteria established by the Total Complaints based on Ministry of Communication and Digital Affairs (KOMDIGI) Standards
for Complaint Topic. The criteria are:
Komdigi
Service Performance Parameter 2024 2023 2022
Standards
Customer Complaint Handling Percentage of customer ≥ 95% 97.86% 98.99% 99.41%
Standards complaint management
Standard Service Number of service interruption ≤ 2% 0.5 0.6 0.6
reports per 1,000 customers
*) For 2024, it has not been validated by the Ministry of Communication and Digital Affairs (Komdigi)
The evaluation results suggested that reports on service interruption improved from 0.6% in 2023 to 0.5 in 2024, thus reflecting
the Company’s commitment to enhancing the customer experience. XL Axiata also manages several communication channels
to monitor public complaints or reports. The Company will use such public information to improve quality of products and
services. [OJK F.24]
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Report on Public Complaints based on Report Status
2024 2023 2022
Report Status
Total Percentage Total Percentage Total Percentage
Resolved 1,635,365 99.99% 1,181,139 99.93% 1,808,086 100.00%
In Process 233 0.01% 882 0.07 % 0 0%
Unresolved 0 0% 0 0 0 0
Total 1,635,598 100.00% 1,182,021 100.00% 1,808,086 100.00%
Report on Public Complaints based on Mechanism
2024 2023 2022
Report Status
Total Percentage Total Percentage Total Percentage
WBS N/A N/A N/A N/A N/A N/A
Email 209,091 12.78% 274,835 23.25% 281,204 15.55%
Telephone (hotline), digital, walk 1,426,507 87.22% 907,186 76.75% 1,526,882 84.45%
in
Total 1,635,598 100.00% 1,182,021 100.00% 1,808,086 100.00%
Total Complaints based on Topics
Resolved In Process Unresolved
Complaint Topic Total
Total % Total % Total %
Mobile Internet 190,379 99,998% 328,609 99.94% 213 0.06% 190,379
Charging 349,423 99,987% 183,620 99.81% 355 0.19% 349,423
Registration 348,780 99,996% 138,767 99.92% 112 0.08% 348,780
Others 746,783 99,977% 530,143 99.96% 202 0.04% 746,783
Total 1,635,365 99,986% 1,181,139 99.9% 882 0.07% 1,635,365
1. Customer Satisfaction Survey [OJK F.30] 2. Customer Appreciation
XL Axiata encourages for any input from customers to XL Axiata believes that brand loyalty among its customers
improve products and services and increase customer is built around a good relationships and communication
satisfaction levels. XL Axiata collects feedback from between the Company and customers. To appreciate its
customers through surveys conducted periodically. XL customers and increase their engagement, XL Axiata
Axiata conducts Net Promoter Survey (NPS) every day to has taken several initiatives in 2024, which are explained
obtain information on customer perceptions of XL Axiata’s as follows:
brand and service quality, so as to identify factors that affect
customer satisfaction and improve customer experience.
In 2024, TNPS results showed an increase from 2023 to
2024 by 36% (Source: Medallia) and reflected the growth of
customer satisfaction 4x faster than competitors. (Source:
Kantar Indonesia).
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SUSTAINABLE INNOVATION [OJK F.26] • Keeping up with technological developments and build
products tailored to new technologies and market
As XL Axiata agrees that the corporate image will not only needs.
be determined solely from its financial and operational • Conducting market research with the Market Intelligence
performances, XL Axiata always drives culture of innovation team to be able to find out updates and trends in the
among the employees of the Company. XL Axiata telco world in the community.
welcomes any fresh ideas of product designs to meet • Discussing internally with the IT & Network team to
evolving customer expectations, to build up our competitive utilize new features, as part of the product development
advantage and possibly, to attract strategic collaborations mission.
with business partners that are ready to venture into the • Conducting regular reviews and evaluations of existing
new business philosophy behind the product innovations as products, to define features that can be further
a driver of future growth. developed.
Therefore in 2024, XL Axiata has launched a series of In addition, as part of the journey to align the Company’s
innovative customer experience. The Company believes products and services with sustainability values, XL Axiata
that product innovation will help it create new markets integrates its sustainability principles into the product
and opportunities for growth and improve competitiveness innovation process, from ideation to the launch. The
as it strives to meet needs and preferences of customers, Company therefore considers sustainability aspects, such as
stakeholders and regulators. reusability and recyclable to avoid waste while focusing on
circularity of the product design. The Company also takes
Below is the list of steps the Company takes in developing into account, and optimization of less-emission and less-
products and services: pollution energy and resources when the Company wants
• Evaluation with NPS. to generate better impacts and benefits of the products.
• Brainstorming to get new product ideas and innovations. The Company also aligns customer values and expectations
• Benchmarking with local and foreign operators and while focusing on the design-for-value.
similar businesses.
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About This Report
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The Sustainability Report is XL Axiata’s media of communication with its stakeholders about the sustainability performances of the Company. This report is expected to clearly reflect our sustainable commitment, performance and transformation. XL Axiata has been consistent in publishing the Sustainability Report once a year.
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About This Report
Frameworks Applied
XL Axiata’s 2024 Sustainability Report has applied the following frameworks:
● POJK No. 51/OJK.03/2017
● SEOJK No. 16/SEOJK.04/2021
● Reference to GRI Standards 2021
XL Axiata’s 2024 Sustainability Report reports the sustainability information with GRI standards’ option of “with reference to”.
The Company has closely followed the requirements and disclosures of GRI 1: Foundation in the preparation of the Company’s
sustainability report.
The Company also adhere to reporting principles for defining the report quality, which include:
Accuracy Completeness
Sustainability
Balance
Context
Clarity Timeliness
Completeness Verifiability
The reporting principles gives XL Axiata a guidance for preparing a quality and proper presentation of the reported information,
thus helping it make decisions on the impactful contributions for the sustainable development.
The Company has also aligned the sustainability reporting with other statutory and regulatory reporting, in particular the
annual report and the financial statements of the Company.
The report has inserted the content indexes of each framework applied at the end of the report to make our reported
information traceable and to increase credibility and transparency of our report.
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Scope and Reporting Period
XL Axiata is committed to publishing a Sustainability Report on an annual basis. The report is released as an integrated part
of XL Axiata’s annual report that is published in a separate document. The sustainability reporting period is in line with the
reporting period of the Company’s financial statement, extending from 1 January to 31 December, which has been audited by
Public Accounting Firm and has consolidated the reports of the Company and the subsidiaries. The report was released on 21
February 2025 or within the timeframe set by OJK for the submission of the sustainability report. [GRI 2-3]
The scope of reported information covers financial, environmental, social and governance performances of PT XL AXIATA Tbk,
and unless stated otherwise. [GRI 2-2]
There is no restatement of information in this report. [GRI 2-4]
Verification
In regard to the Verifiability principle, the Company has not assigned an external assurance to review its 2024 Sustainability
Report. [GRI 2-5] [OJK G.1]
The Company launched an internal verification to ensure the credibility and quality of the reported information. The Company
has assigned the Highest Governance Body consisting of the Board of Commissioners, Board of Directors and Sustainability
Unit, which were the organs responsible for accuracy and transparency of sustainability information, including the material
topics, to validate the reported information. The Company also made reviews and acknowledgement of the reported data on
a quarterly basis (BRCC and RBCC) whereas the final data approval was on 15 February 2025.
For further information or inquiries about this Report, please contact the following address: [GRI 2-3]
PT XL AXIATA TBK
Head Office
Corporate Communication Department
XL Axiata Tower
Jl. H.R Rasuna Said X5 Kav. 11-12
Kuningan Timur, Setiabudi, Jakarta Selatan 12950
Telp:(62-21) 576 1881
Fax: (62-21) 579 59928
Email: corpcomm@xl.co.id ; corpsec@xl.co.id
2024 Sustainability Report 127
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About This Report
GRI Universal Standard
Index - 2021
Disclosure Omission GRI Sector
GRI Standard PAGE Requirement Standard
Index No. Titles Reason Explanation Ref. No.
Omitted
GENERAL DISCLOSURES
Organization and Reporting Practices
GRI 2: General 2-1 Organizational details 42
Disclosures 2021 2-2 Entities included in the 55, 127
organization’s sustainability
reporting
2-3 Reporting period, 127
frequency and contact point
2-4 Restatements of 127
information
2-5 External assurance 127
Activities and Employees
2-6 Activities, value chain and 42, 56
other business relationships
2-7 Employees 101
2-8 Workers who are not 103
employees
Sustainable Governance
2-9 Governance structure and 62
composition
2-10 Nomination and selection 65
of the highest governance body
2-11 Chair of the highest 62
governance body
2-12 Role of the highest 65
governance body in overseeing
the management of impacts
2-13 Delegation of responsibility 65
for managing impacts
2-14 Role of the highest 28
governance body in
sustainability reporting
2-15 Conflicts of interest 68
2-16 Communication of critical 67,73
concerns
2-17 Collective knowledge of 69
the highest governance body
2-18 Evaluation of the 66
performance of the highest
governance body
2-19 Remuneration policies 67
2-20 Process to determine 67
remuneration
2-21 Annual total compensation 68
ratio
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Disclosure Omission GRI Sector
GRI Standard PAGE Requirement Standard
Index No. Titles Reason Explanation Ref. No.
Omitted
Policy Strategies and Implementations
2-22 Statement on sustainable 28, 30
development strategy
2-23 Policy commitments 28, 74
2-24 Embedding policy 30, 33, 74,
commitments 80
2-25 Processes to remediate 33, 73
negative impacts
2-26 Mechanisms for seeking 73
advice and raising concerns
2-27 Compliance with laws and 77
regulations
2-28 Membership associations 57
Stakeholders Engagement
2-29 Approach to stakeholder 70
engagement
2-30 Collective bargaining 104
agreements
Material Topics
GRI 3: Material 3-1 Process to determine 28
Topics 2021 material topics
3-2 List of material topics 28
DISCLOSURE OF SPECIFIC TOPICS
Economic Impacts
201 Economic performance
GRI 3: 3-3 Management of material 92
Management topics
Approach 2021
GRI 201: 201-1 Direct economic value 92
Economic generated and distributed
Performance 201-2 Financial implications and 93
2016 other risks and opportunities
due to climate change
201-3 Defined benefit plan 93
obligations and other
retirement plans
201-4 Financial assistance 94
received from government
202 Market presence
GRI 3: 3-3 Management of material 92
Management topics
Approach 2021
GRI 202: Market 202-1 Ratios of standard entry 104
Presence 2016 level wage by gender compared
to local minimum wage
202-2 Proportion of senior 104
management hired from the
local community
2024 Sustainability Report 129
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About This Report
Disclosure Omission GRI Sector
GRI Standard PAGE Requirement Standard
Index No. Titles Reason Explanation Ref. No.
Omitted
204 Procurement practices
GRI 3: 3-3 Management of material 117
Management topics
Approach 2021
GRI 204: 204-1 Proportion of spending 117
Procurement on local suppliers
Practices 2016
205 Anti-corruptions
GRI 3: 3-3 Management of material 75
Management topics
Approach 2021
GRI 205: Anti- 205-1 Operations assessed for 75
corruption 2016 risks related to corruption
205-2 Communication and 75
training about anti-corruption
policies and procedures
205-3 Confirmed incidents of 75
corruption and actions taken
Environmental Impacts
302 Energy
GRI 3: 3-3 Management of material 82
Management topics
Approach 2021
GRI 302: Energy 302-1 Energy consumption 82-83
2016 within the organization
302-2 Energy consumption 82-83
outside of the organization
302-3 Energy intensity 82-83
302-4 Reduction of energy 82-83
consumption
302-5 Reductions in energy 82-83
requirements of products and
services
303 Water and Effluents
GRI 3: 3-3 Management of material 81
Management topics
Approach 2021
GRI 303: Water 303-3: Water Withdrawal 89
and Effluents 303-4: Water Discharge 89
2018
303-3: Water Consumption 89
304 Biodiversity
GRI 3: 3-3 Management of material 85
Management topics
Approach 2021
GRI 304: 304-1: Operational sites owned, 85
Biodiversity 2016 leased, managed in, or adjacent
to, protected areas and areas of
high biodiversity value outside
protected areas
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Disclosure Omission GRI Sector
GRI Standard PAGE Requirement Standard
Index No. Titles Reason Explanation Ref. No.
Omitted
305 Emissions
GRI 3: 3-3 Management of material 82
Management topics
Approach 2021
GRI 305: 305-1 Direct (Scope 1) GHG 84
Emissions 2016 emissions
305-2 Energy indirect (Scope 84
2) GHG emissions
305-3 Other indirect (Scope 3) 84
GHG emissions
305-4 GHG emissions intensity 84
305-5 Reduction of GHG 89
emissions
GRI 306: Waste
GRI 3: 3-3 Management of material 86
Management topics
Approach 2021
GRI 306: Waste 306-1: Waste generation and 86
2020 significant waste-related
impacts
306-2: Management of 86
significant waste-related
impacts
306-3: Waste generated 87
306-4: Waste diverted from 87
disposal
306-5: Waste directed to 87
disposal
401 Employment
GRI 3: 3-3 Management of material 98
Management topics
Approach 2021
GRI 401: 401-1 New employee hires and 99
Employment employee turnover
2016 401-2 Benefits provided to full- 104
time employees that are not
provided to temporary or part-
time employees
401-3 Parental leave 106
403 Occupational health and safety
GRI 3: 3-3 Management of material 106
Management topics
Approach 2021
GRI 403: 403-1 Occupational health and 106
Occupational safety management system
Health and
Safety 2018
403-2 Hazard identification, risk 109
assessment, and incident
investigation
403-3 Occupational health 109
services
403-4 Worker participation, 107
consultation, and
communication on occupational
health and safety
2024 Sustainability Report 131
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About This Report
Disclosure Omission GRI Sector
GRI Standard PAGE Requirement Standard
Index No. Titles Reason Explanation Ref. No.
Omitted
403-5 Worker training on 109
occupational health and safety
403-6 Promotion of worker 109
health
403-7 Prevention and 109
mitigation of occupational
health and safety impacts
directly linked by business
relationships
403-8 Workers covered by an 106
occupational health and safety
management system
403-9 Work-related injuries 109
403-10 Work-related ill health 109
404 Training and education
GRI 3: 3-3 Management of material 111
Management topics
Approach 2021
GRI 404: Training 404-1 Average annual training 111
and Education hours per employee
2016 404-2 Programs for upgrading 111
employee skills and transition
assistance programs
404-3 Percentage of 113
employees receiving regular
performance and career
development reviews
405 Diversity and Equal Opportunity
GRI 3: 3-3 Management of material 101
Management topics
Approach 2021
GRI 405: 405-1 Diversity of governance 101
Diversity and bodies and employees
Equal 405-2 Ratio of basic salary and 104
Opportunity remuneration of women to men
2016
406 Non Discrimination
GRI 3: 3-3 Management of material 98
Management topics
Approach 2021
GRI 406: Non 406-1: Incidents of 99
Discrimination discrimination and corrective
2026 actions taken
408 Child labor
GRI 3: 3-3 Management of material 98
Management topics
Approach 2021
GRI 408: Child 408-1 Operations and suppliers 104
Labor 2016 at significant risk for incidents
of child labor
409 Forced or compulsory labor
GRI 3: 3-3 Management of material 98
Management topics
Approach 2021
GRI 409: Forced 409-1 Operations and suppliers 104
or Compulsory at significant risk for incidents
Labor 2016 of forced or compulsory labor
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Disclosure Omission GRI Sector
GRI Standard PAGE Requirement Standard
Index No. Titles Reason Explanation Ref. No.
Omitted
413 Local communities
GRI 3: 3-3 Management of material 114
Management topics
Approach 2021
GRI 413: Local 413-1 Operations with local 114-116
Communities community engagement,
2016 impact assessments, and
development programs
413-2 Operations with 114-116
significant actual and potential
negative impacts on local
communities
416 Customer health and safety
GRI 3: 3-3 Management of material 119
Management topics
Approach 2021
GRI 416: 416-1 Assessment of the health 120
Customer Health and safety impacts of product
and Safety 2016 and service categories
416-2 Incidents of non- 120
compliance concerning the
health and safety impacts of
products and services
417: Marketing and Labeling
GRI 3: 3-3 Management of material 77
Management topics
Approach 2021
GRI 417: 417-1: Requirements for product 77
Marketing and and service information and
Labeling 2016 labeling
417-2: Incidents of non 77
compliance concerning product
and service information and
labeling
417-3: Incidents of non
compliance concerning
marketing communications
418 Customer Privacy
GRI 3: 3-3 Management of material 118
Management topics
Approach 2021
GRI 418: 418-1: Substantiated complaints 118
Customer concerning breaches of
Privacy 2016 customer privacy and losses of
customer data
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About This Report
POJK 51/2017 Index [OJK G.5]
INDEX
INDEX NAME PAGE
NO.
SUSTAINABILITY STRATEGY
A.1 Explanation of Sustainability Strategy 28
SUSTAINABILITY PERFORMANCE HIGHLIGHTS
B.1 Economic Performance Highlights 7
B.2 Environmental Performance Highlights 9
B.3 Social Performance Highlights 11
COMPANY PROFILE
C.1 Vision, mission, and value of Sustainability 48
C.2 Company’s Address 42
C.3 Scale Enterprises 53, 54, 101
C.4 Products, services, and business activities 56-57
C.5 Member of Association 57
C.6 Change of Significant Organization 57
DIRECTORS STATEMENT
D.1 Directors Statement 20-23
SUSTAINABILITY GOVERNANCE
E.1 Management of Sustainable Finance Implementation 64
E.2 Competency Development related to Sustainable Finance 69
E.3 Risk Assessment for Sustainable Finance Implementation 71-73
E.4 Stakeholders Engagement 70-71
E.5 Challenges of Sustainable Financial Implementation 73
SUSTAINABILITY PERFORMANCE
F.1 Building A Culture of Sustainability 36
Economic Performance
F.2 Comparison of performance Target and Production, Portfolios, Financial Target, or 93
Investment, revenue and Profit and Loss
F.3 Comparison of performance Target and Production, Portfolios, Financial Target, or 93
Investment on Financial Instruments or Projects in line with Sustainable Finance
Implementation
Environmental Performance
General
F.4 Environmental Costs 81
Material Aspects
F.5 The Use of Environmentally Friendly Materials 88
Energy Aspects
F.6 The number and the intensity of energy use 82
F.7 The efforts and achievements made energy efficiency including the use of renewable energy 82
sources
Water Aspects
F.8 Water Consumption 89
Biodiversity Aspects
F.9 The impact of operational areas near or in the area of conservation or biodiversity 85
F.10 Biodiversity Conservation Efforts 85
Emission Aspects
F.11 The number and intensity of Emissions Produced Base by Type 84
F.12 The efforts and achievement of emission Reduction undertaken 85
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INDEX
INDEX NAME PAGE
NO.
Aspect of Waste and Effluents
F.13 The Amount of Waste and Effluent Generated by Type 87, 89
F.14 Waste and Effluent Management Mechanism 86
F.15 Spill that Occurred (if any) 89
Aspect of Environmental Complaints
F.16 The number and material environmental complaints received and resolved. 89
Social Performance
F.17 The Company’s commitment to deliver products and/or services equivalent to the consumer 118
Employment Aspects
F.18 Equality of Employment Opportunities 98
F.19 Child Labor and Forced Labor 104
F.20 The Minimum Wage 105
F.21 Environmental work decent and safe 100
F.22 Training and Competency Development for Employees 111-112
Community Aspects
F.23 Operational Impacts to Local Communities 114
F.24 Public Complaints 121
F.25 Environmental Social Responsibility Activity 37, 115-116
Responsibility on the Development of Sustainable Finance Products and/or Services:
F.26 Innovation and Development of Sustainable Finance products and/or services 123
F.27 Customer Safety 120
F.28 Impact of Products/Services 119-120
F.29 The number of products recalled 120
F.30 Survey of customer satisfaction 122
OTHERS
G.1 Written Verification from an Independent Parties (if any) 127
G.2 Feedback Sheet 136
G.3 Response to Previous Year's Report Feedback 137
G.4 POJK 51/2017 Index 134-135
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About This Report Feedback Form [OJK G.2] Thank you to you for reading the 2024 Sustainability Report of PT XL Axiata Tbk to improve the content of the Sustainability Report in the coming years, we hope that you will be willing to fill out this Feedback Sheet by circling one of the answers and filling in the available points. 1. The Sustainability Report is interesting and easy to understand: a. Agree b. Disagree c. Don’t Know 2. This report already describes the Company’s performance in supporting the realization of sustainable development: a. Agree b. Disagree c. Don’t Know 3. This report increases your confidence in the sustainability of the Company. a. Agree b. Disagree c. Don’t Know 4. The materials and data in this Sustainability Report are quite complete. a. Agree b. Disagree c. Don’t Know 5. Are the designs, layouts, graphics and photographs in this Sustainability Report good? a. Agree b. Disagree c. Don’t Know 6. What material topics are most important to you? 7. What material topics are least important to you? 8. What information is considered to be lacking from this Sustainability Report and needs to be added to future Sustainability Reports? 136 PT XL Axiata Tbk
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Identity of Sender:
Name :
E-mail :
Identify by stakeholder category:
a. Shareholder
b. Government/Regulator
c. Community
d. Customer
e. Employee
f. Business Partners
g. Mass Media
h. NGO
i. Others, please state .............
Please return this form to:
Corporate Secretary
PT XL AXIATA TBK
XL Axiata Tower
Jl. H.R Rasuna Said X5 Kav. 11-12 Kuningan Timur,
Setiabudi, Jakarta Selatan 12950
e-mail: corpcomm@xl.co.id;
Phone: (62-21) 576 1881 Fax. (62-21) 579 59928
corpsec@xl.co.id
Response to Previous Year’s
Report Feedback [OJK G.3]
XL Axiata welcomes any feedbacks or advice from the stakeholders to help us improve the quality of the Company’s ESG
report in the coming year. However, until the 2024 Sustainability Report was submitted, XL Axiata did not receive any feedback
for the previous report.
2024 Sustainability Report 137
Page 140
2024
Sustainability Report
PT XL Axiata Tbk
PT XL Axiata Tbk
XL Axiata Tower
Jl. HR Rasuna Said X5. Kav.11 – 12,
Kuningan Timur, Setiabudi, Jakarta Selatan
Jakarta 12950 - Indonesia
Tel. (62-21) 576 1881
Fax. (62-21) 576 1880
www.xlaxiata.co.id
Names mentioned 71 people and organisations named in the text · linked when the evidence is strong
unresolved
org
Ministry of Manpower Management System Contractor Safety Management System
p.18
unresolved
org
PT Pertamina Persero High Risk Project International
p.18
unresolved
org
PT Smart Telcom
p.25 ×3
unresolved
person
Dr. Muhamad Chatib Basri President Commissioner Vivek Sood
· Commissioner
p.26 ×5
unresolved
org
PT Excelcomindo Pratama
p.44
unresolved
org
PT Grahametropolitan Lestari
p.44
unresolved
person
Rachmat Santoso
· Notaris
p.44
unresolved
org
Minister of Justice
p.44
unresolved
org
Axiata Investment (Indonesia
p.44 ×2
unresolved
org
PT Huawei Tech Investment
p.44
unresolved
org
PT Lintas Teknologi Indonesia
p.44
unresolved
org
PT Nokia Solutions
p.44
unresolved
org
PT Grahametropolitan
p.45
unresolved
org
PT Excelcomindo
p.45
unresolved
org
Indonesia Stock Exchange
p.45
unresolved
org
Indocel Holding Sdn. Bhd.
p.45
unresolved
org
TM International Sdn. Bhd.
p.45
unresolved
person
H. Banjarmasin
p.47
unresolved
org
Ministry of Women’s Empowerment and Child Protection
p.47
unresolved
person
H. MTXL Axiata
p.47
unresolved
org
Ministry of Social Affairs
p.48
unresolved
person
Dr. Ir. H. Abdusy Syakur Amin
p.48
unresolved
org
PT Princeton
p.54 ×2
unresolved
org
PT Hipernet
p.54 ×2
unresolved
org
Singapore Pte. Ltd.
p.54
unresolved
org
Operating Singapura Pte. Ltd.
p.55
unresolved
org
Previously Axiata Global Services Pte. Ltd.
p.55
unresolved
org
Axiata Investments (Energi) Sdn. Bhd.
p.55
unresolved
org
XL Smart Telecom Sejahtera Tbk
p.59 ×2
unresolved
person
Dr. Hans
· Commissioner
p.65
unresolved
—
Yasmin
· Independent
p.65
unresolved
—
Julianto
· Independent
p.65
unresolved
—
Abhijit Jayant
· Director & Chief
p.65
unresolved
—
Marwan O.
· Chief Corporate
p.67
unresolved
—
Baasir
· Affairs
p.67
unresolved
—
Reza Zahid Mirza
· Group Head Corporate Communications
p.67
unresolved
—
Risky
· Fauzi Climate Change and Decarbonization
p.67
unresolved
—
Survey
p.72
unresolved
—
governmental
p.72
unresolved
org
PT PLN (Persero)
p.84
unresolved
org
PT Ide Inovatif Bangsa
p.87
unresolved
—
CFO
· Director
p.96
unresolved
org
Sustainability Digital Connectivity XL Axiata Tbk
p.97
unresolved
org
Ministry of Marine Affairs and Fisheries
p.117
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